DF2024 20" Firebox Service Manual
Contents
1. es 8 POWER CORD REPLACEMENT 9 FLICKER MOTOR amp FLICKER ROD 9 LED 555555598 ews 10 LOG SET ASSEMBLY REPLACEMENT 10 GLASS MEDIAASSEMBLY AND PARTIALLY REFLECTIVE PANEL REPLACEMENT 11 THERMISTOR REPLACEMENT 11 TROUBLESHOOTING GUIDE ees 12 Always use a qualified technician or service agency to repair this fireplace NOTE Procedures and techniques that are considered important enough to emphasize CAUTION Procedures and techniques which if not carefully followed will result in damage to the equipment WARNING Procedures and techniques which if not carefully followed will expose the user to the risk of fire serious injury or death 2 www dimplex com OPERATION Figure 1 co On Screen Display The unit can be controlled by either the manual controls which are located on the upper right of the fireplace or the remote Figure 1 amp 2 The fireplace is supplied with an IR multifunction remote control NOTE To operate correctly the remote control must be pointed towards the front of the unit Standby Turns the unit On and Off Activated by pressing the Standby button on the r2. 5 are only applicable for units with logset assemblies 3 Remove the two screws that secure the front glass retaining bracket to the unit Figure 5 4 Remove the front glass and set aside in a safe place 5 Remove the retaining screw in the front middle of the grate 6 Remove the three screws along the back of the unit and the two on either side along the bottom edge Figure 6 7 Lay the Compact Fireplace on its back 8 Gently open the bottom panel laying it on the work sur face so that all of the components can easily be seen Figure 7 9 Locate the LED lights along the back Each light is secured with four screws and there is a light filter that is sandwiched between the light assembly and the sheet metal bracket 1 NOTE New light filters not provided with replace ment lights and will need to be reinstalled in the original locations 10 There is one connection located on the display control board that requires the board to be removed This can be done by removing the two screws on the right hand side of the unit reaching between the partially reflective panel and the back of the unit to remove the display control board to remove the connection and replace it with the new one 11 Reinstall the display control board 12 Properly orient and install the new LED lights and con nect all of the wiring 13 Reassemble in the reverse order as above LOG SET ASSEMBLY REPLACEMENT Tools Required Ph
3. Remove the firebox from the back of the mantel by removing the retaining screws which secure the firebox brackets to the mantel 3 Remove the three screws along the back of the unit and the two on either side along the bottom edge Figure 6 4 Lay the Compact Fireplace on its back 5 Gently open the bottom panel laying it on the work sur face so that all of the components can easily be seen Figure 7 NOTE Steps 6 7 are only applicable for units with Glass Media assemblies 6 Remove the two screws on each side that secure the glass media support brackets to the firebox Figure 9 7 Remove the glass media and the support bracket NOTE Steps 9 11 are only applicable for units with logset assemblies 8 Remove the two screws that secure the front glass retaining bracket to the unit Figure 5 9 Remove the front glass and set aside in a safe place 10 Remove the retaining screw in the front middle of the grate 11 Pull the front edge of the plastic Ember Bed or plastic grate up and forward until the rear tab releases from the ledge located at the bottom of the Partially Reflect ive Panel Figure 8 IMPORTANT Only handle the Log Set by the Ember Bed NOTE Log Set fits tightly into firebox some force may be necessary to remove 12 Remove the partially reflective panel by sliding it out of the side channels towards the bottom 13 Locate and release the thermistor from the back panel by usin
4. 030100RP 5 WIRING DIAGRAM Mod 0 oo 1 Relay Board Switchboard Bi POWER SUPPLY sws i a Thermistor LH OLE Display Board ESS OR Display IGHT HARN SLED LIGHT HARNESS al 1 ce oni i gt me A LO rs x 447 DG LED LIGHT HARNESS www dimplex com 6 SWITCHBOARD REPLACEMENT Tools Required Phillips Head Screwdriver Flat Head Screwdriver amp CAUTION If unit was operating prior to servicing allow at least 10 minutes for lights heating elements and top panel to cool off to avoid accidental burning of skin WARNING Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons 1 Unplug the unit from power outlet 2 Remove the firebox from the back of the mantel by removing the retaining screws which secure the firebox brackets to the mantel 3 Remove the three screws along the back of the unit the two on either side along the top edge and the two at the top of the glass retaining bracket on both sides Figure 3 4 Lay the Compact Fireplace on its back 5 Gently open the top panel laying it on the work sur face so that all of the co
5. 3 Remove the three screws along the back of the unit the two on either side along the top edge and the two at the top of the glass retaining bracket on both sides Figure 3 4 Lay the Compact Fireplace its back 5 Gently open the top panel laying it on the work sur face so that all of the components can easily be seen Figure 4 6 Locate the power cord and disconnect the wiring con nections noting their original locations 7 With needle nose pliers grasp the power cord strain relief grommet from inside the back of the bottom panel and push while twisting to remove 8 Install the new power cord 9 Reassemble in the reverse order as above FLICKER MOTOR amp FLICKER ROD REPLACEMENT Tools Required Phillips Head Screwdriver CAUTION If unit was operating prior to servicing allow at least 10 minutes for lights heating elements and top panel to cool off to avoid accidental burning of skin Figure 5 Front Glass Retaining Bracket Retaining Screws WARNING Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons 1 Unplug the unit from power outlet 2 Remove the firebox from the back of the mantel by removing the retaining screws which secure the firebox brackets to the mantel NOTE Steps 3 5 are only applicable for units with logset assemblies 3 Remove the two screws that secure the front glass retain
6. Com pact Fireplace Do not use abrasive cleaners Servicing Except for the cleaning described above an authorized ser vice representative should perform any other servicing www dimplex com EXPLODED PARTS DIAGRAM 2 lt gt 7 2 24 iit RAYA MNT MISTY REPLACEMENT PARTS 1 Flicker Motor 0 2000220100RP 11 Display Control Board 3001350300RP 2000500100RP 2 Switchboard 3001370100RP 2 Heater Assembly with Cutout 2203610100RP Relay Board 3001360100RP 3 Themisto 3001380100RP 44 2100250100 4 Cord 4100090204RP 15 LED Light Assembly 5 Flicker 5902620100RP DF2024L 2LED s 3001390100RP 6 Partially Reflective Panel 5902580100RP DF2024CR 3 LED S 3001390200RP 7 Front 55 5902570100RP 16 Remote Control 6700510200RP 8 Felt Feet Pads Set of 4 8600140101RP 17 Mounting L Bracket 9600870100RP 9 Log SetAssembly 0478550100RP 18 Terminal Block only 0 4000080100RP 10 Glass 0441480100RP 19 Capacitory only Mod 0 3200
7. dapter 2100250100RP Fireplace does not turn on Improper operation 4100090204RP with the Remote Control The batteries in the remote con Install new battery into the remote control trol are dead Defective display control board 3001350300RP Display is flashing Loose wiring Check wiring connections Defective AC DC adapter 2100250100RP Defective display control board 3001350200RP Display has a PF showing Loose connection of the Check wiring connection thermistor LED light assembly is not working Replace LED light assembly Log 3001390100RP Glass 3001390200RP Defective display control board Replace the display control board 3001350300RP Flame Shudder Defective Flicker Motor Replace Flicker Motor 2000220100RP Light leaking around the log Log set not positioned properly Check log set for proper fit set if applicable x e 12 www dimplex com PROBLEM SOLUTION eat flame effect is still function The ambient temperature around Allow the heater to run for 10 15 minutes to Ing the unit is too low lt 32 F 0 C allow the motor to heat up the enclosure and begin to operate normally Coosewinng Heater is turning off after a Build up of dirt dust Heater Ensure that exterior intake louvers and fire couple of minutes of opera Assembly box cavity are free of dirt dust tion Defective heater assembly Replace heater assembly 2203610100RP Heater emits an odor Normal Operation Normal operatio
8. ecure the firebox brackets to the mantel 3 Remove the three screws along the back of the unit the two on either side along the top edge and the two at the top of the glass retaining bracket on both sides Figure 3 4 Lay the Compact Fireplace on its back 5 Gently open the top panel laying it on the work sur face so that all of the components can easily be seen Figure 4 6 Locate the display control board behind the partially reflective panel and remove the two screws that attach it to the unit 7 Disconnect the wiring connections noting their original locations 8 Release the display control board from the support panel by using needle nose pliers to depress the tab on the mounting standoffs and gently lift the board off 9 Properly orient and insert the new board and connect all of the wiring 10 Reassemble in the reverse order as above HEATER ASSEMBLY REPLACEMENT Tools Required Phillips Head Screwdriver Flat Head Screwdriver amp CAUTION If unit was operating prior to servicing allow at least 10 minutes for lights heating elements and top panel to cool off to avoid accidental burning of skin WARNING Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons 1 Unplug the unit from power outlet 2 Remove the firebox from the back of the mantel by removing the retaining screws which secure the firebox brackets to the mantel 3 Remove t
9. emote or the unit The unit will turn on with the same functions that it was set to when it was turned Off and the intake temperature will be indicated on the On Screen Display NOTE When any button is pressed the intake tem perature will be displayed on the On Screen Display for 5 seconds B 0 Flame Effects The Flames be turned off by pressing the 9 button then again to turn back on Activated by pressing the button on the remote or the unit c W Heat ON OFF Turns the heater function On and Off based on the thermo stat setpoint Activated by pressing the 5 button on the unit or the remote Indicated by the 5 icon and the intake temperature be ing displayed on the On Screen Display for 5 seconds before turning off NOTE The unit can be operated in Heat Only Mode When the unit is only running with the heater the 48 icon and the intake temperature will continuously be displayed on the On Screen Display NOTE The heater may emit a slight harmless odor when first used This odor is a normal condition caused by initial heating of internal heater parts and will not occur Figure 2 D E Bo amp 8 Thermostat Controls Adjusts the temperature set point to your individual require ments Once the desired set temperature is reached the heater will turn off The heater will cycle on and off to main tain the desi
10. eplace on its back 5 Gently open the top panel laying it on the work sur face so that all of the components can easily be seen Figure 4 6 Locate the relay board and disconnect the wiring con nections noting their original locations NOTE A flat head screwdriver can be used to gently pry between the end of the connector and the switch to release the wires 7 Release the relay board from the top panel by using needle nose pliers to depress the tab on the mounting standoffs and gently lift the board off 8 Properly orient and insert the new board and connect all of the wiring 9 Reassemble in the reverse order as above Heater Assembly Figure 4 Switchboard ord Display Control Board Securing Screws AC DC ADAPTER REPLACEMENT Tools Required Phillips Head Screwdriver Flat Head Screwdriver CAUTION If unit was operating prior to servicing allow at least 10 minutes for lights heating elements and top panel to cool off to avoid accidental burning of skin WARNING Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons 1 Unplug the unit from power outlet 2 Remove the firebox from the back of the mantel by removing the retaining screws which secure the firebox brackets to the mantel 3 Remove the three screws along the back of the unit the two on either side along the top edge and the two at the top of the glass retaining bracket o
11. g needle nose pliers to depress the tab on the mounting standoffs and gently lift the board off 14 There is one connection located on the display control board that may require the board to be removed This can be done by removing the two screws on the right hand side of the unit to remove the display control board to remove the connection and replace it with the new one 15 Install the new thermistor 16 Reassemble in the reverse order as above 11 TROUBLESHOOTING GUIDE PROBLEM SOLUTION PART NUMBER Circuit breaker trips or fuse Short in unit wiring blows when unit is turned Improper circuit current rating Additional appliances may exceed the current rating of the circuit breaker or fuse Plug unit into another outlet or install unit on a dedi cated 15 amp circuit Lights dim in room while the Unit is drawing close to circuit Move the unit to another outlet or install unit unit is on current rating a dedicated 15 amp circuit Power cord gets warm Normal Operation The power cord may get slightly warm to the touch when the heater is on Defective power cord Replace power cord if cord gets hot to the touch Fireplace does not turn on Improper operation Refer to Operation Section with manual controls No incoming voltage from the Check Fuse Breaker Panel electrical wall socket Defective switchboard 3001370100RP Defective display control board 3001350300RP Defective relay board 3001360100RP Defective AC DC a
12. he three screws along the back of the unit the two on either side along the top edge four at the heater end and the two at the top of the glass retaining bracket on both sides Figure 3 4 Lay the Compact Fireplace on its back 5 Gently open the top panel laying it on the work sur face so that all of the components can easily be seen Figure 4 6 Locate the heater assembly and disconnect the wiring connections noting their original locations NOTE A flat head screwdriver be used to gently pry between the end of the connector and the switch to release the wires 7 Remove the 4 screws that secure the top panel to the heater assembly 8 Properly orient and install the new assembly and con nect all of the wiring WARNING Ensure wires do not come in contact with moving parts by securing wires in wiring tie wraps 9 Reassemble in the reverse order as above www dimplex com POWER CORD REPLACEMENT Tools Required Phillips Head Screwdriver amp CAUTION If unit was operating prior to servicing allow at least 10 minutes for lights heating elements and top panel to cool off to avoid accidental burning of skin WARNING Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons 1 Unplug the unit from power outlet 2 Remove the firebox from the back of the mantel by removing the retaining screws which secure the firebox brackets to the mantel
13. illips Head Screwdriver CAUTION If unit was operating prior to servicing allow at least 10 minutes for lights heating elements and top panel to cool off to avoid accidental burning of skin WARNING Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons 1 Unplug the unit from power outlet 2 Remove the firebox from the back of the mantel by removing the retaining screws which secure the firebox brackets to the mantel 3 Remove the two screws that secure the front glass retaining bracket to the unit Figure 5 4 Remove the front glass and set aside in a safe place 5 Remove the retaining screw in the front middle of the grate 6 Pull the front edge of the plastic Ember Bed or plastic grate up and forward until the rear tab releases from the ledge located at the bottom of the Partially Reflect ive Panel Figure 8 IMPORTANT Only handle the Log Set by the Ember Bed NOTE Log Set fits tightly into firebox some force may be necessary to remove 7 Reassemble in the reverse order as above Figure 8 Log Ember Bed Front Edge Side Section 6 10 www dimplex com GLASS MEDIA ASSEMBLY AND PARTIALLY REFLECTIVE PANEL REPLACEMENT Tools Required Phillips Head Screwdriver amp CAUTION If unit was operating prior to servicing allow at least 10 min
14. ing bracket to the unit Figure 5 4 Remove the front glass and set aside in a safe place 5 Remove the retaining screw in the front middle of the grate 6 Remove the three screws along the back of the unit the two on either side along the bottom edge Figure 6 7 Lay the Compact Fireplace on its back 8 Gently open the bottom panel laying it on the work sur face so that all of the components can easily be seen Figure 7 9 Locate the flicker motor and flicker rod 10 Locate and disconnect the 3 motor assembly wires go ing to the terminal block Mod 0 or the 2 wires from the wire connectors Mod A 11 Remove the 2 motor mounting screws 12 Separate the motor from the flicker connector and remove 13 Slide the flicker rod out of the snap in bushing and remove 14 Reassemble in the reverse order as above Figure 6 Figure 7 LED LIGHT ASSEMBLY REPLACEMENT Tools Required Phillips Head Screwdriver CAUTION If unit was operating prior to servicing allow at least 10 minutes for lights heating elements and top panel to cool off to avoid accidental burning of skin WARNING Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons 1 Unplug the unit from power outlet 2 Remove the firebox from the back of the mantel by removing the retaining screws which secure the firebox brackets to the mantel NOTE Steps 3
15. mponents can easily be seen Figure 4 6 Locate the Switchboard and disconnect the wiring con nections noting their original locations NOTE A flat head screwdriver can be used to gently pry between the end of the connector and the switch to release the wires 7 Remove the hardware securing the board to the unit 8 Properly orient and install the switchboard and connect all of the wiring 9 Reassemble in the reverse order as above Top Pagel 2 4 Glass Retaining Bracket Figure 3 o gt gt 7 ae e I J _ 1 F 222 0 0 RELAY BOARD REPLACEMENT Tools Required Phillips Head Screwdriver Flat Head Screwdriver Needle Nose Pliers amp CAUTION If unit was operating prior to servicing allow at least 10 minutes for lights heating elements and top panel to cool off to avoid accidental burning of skin WARNING Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons 1 Unplug the unit from power outlet 2 Remove the firebox from the back of the mantel by removing the retaining screws which secure the firebox brackets to the mantel 3 Remove the three screws along the back of the unit the two on either side along the top edge and the two at the top of the glass retaining bracket on both sides Figure 3 4 Lay the Compact Fir
16. n both sides Figure 3 4 Lay the Compact Fireplace on its back 5 Gently open the top panel laying it on the work sur face so that all of the components can easily be seen Figure 4 6 Locate the adapter and disconnect the wiring connec tions noting their original locations 7 There is one connection located on the display control board that requires the board to be removed This can be done by removing the two screws on the right hand side of the unit reaching between the partially reflective panel and the back of the unit to remove the display control board to remove the connection and replace it with the new one 8 Reinstall the display control board 9 Remove the adapter from the top panel by removing the four screws securing it to the top panel 10 Properly orient and insert the new adapter and connect all of the wiring 11 Reassemble in the reverse order as above DISPLAY CONTROL BOARD REPLACEMENT Tools Required Phillips Head Screwdriver Flat Head Screwdriver Needle Nose Pliers CAUTION If unit was operating prior to servicing allow at least 10 minutes for lights heating elements and top panel to cool off to avoid accidental burning of skin WARNING Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons 1 Unplug the unit from power outlet 2 Remove the firebox from the back of the mantel by removing the retaining screws which s
17. n is when the heater emits an odor for a brief period after the heater is initially turned on The heater is burning off any dust accumulated during manufacturing or operation Defective heater assembly Replace heater assembly 2203610100RP Heating element is glowing Normal Operation Small glowing sections of the element are red considered normal Defective heater assembly If larger glowing sections are causing the heater to trip the thermal cutout unplug unit 2203610100RP discontinue use and replace heater assembly Heater fan runs continu Defective Heater On Off Switch Replace Heater On Off Switch ously Excessive noise with the Dirty Heater Assembly Ensure that exterior intake louvers and fire heater on box cavity are free of dirt dust Defective heater assembly Replace heater assembly 2203610100RP Grinding or excessive noise Flicker rod hitting or rubbing Ensure rod is straight and mounted properly with the heater off against internal components in the bracket spinning freely away from other components Replace if necessary Defective Flicker Motor Replace Flicker Motor 2000220100RP 13
18. red set temperature The default temperature setting is 72 F 22 C Adjusted by pressing the 3 to decrease the setpoint and the 3 to increase the setpoint on the remote e On Screen Display will indicate the temperature set point as it is adjusted NOTE Holding the 5 button down on the unit will change the temperature from C to F or vice versa Disable Heat If desired depending on the season the heater on the unit can be disabled The unit will operate in the same fashion with the remainder of the controls Pressing the amp and X buttons on the unit at the same time and holding for 2 seconds will disable and enable the heater NOTE When the heater has been disabled and either the 3 or the 3 is pressed the Screen Display will in dicate F Sleep Timer The Sleep Timer can be set to automatically shut off the fireplace after a preset time from 30 minutes to 8 hours To set the timer press the timer button on either the remote or the unit repeatedly until the desired time is dis played The On Screen Display will display the different times as it is adjusted Once the timer has begun pressing the button will display the time remaining before the unit turns Off NOTE The Sleep Timer be cancelled at any time by pressing the button repeatedly until the sleep timer displays nothing Resetting the Temperature Cutoff Switch Should the heater overheat an a
19. utes for lights heating elements and top panel to cool off to avoid accidental burning of skin WARNING Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons 1 Unplug the unit from power outlet 2 Remove the firebox from the back of the mantel by removing the retaining screws which secure the firebox brackets to the mantel 3 Remove the three screws along the back of the unit and the two on either side along the bottom edge Figure 6 4 Lay the Compact Fireplace on its back 5 Gently open the bottom panel laying it on the work sur face so that all of the components can easily be seen Figure 7 6 Remove the two screws on each side that secure the glass media support brackets to the firebox Figure 9 7 Remove the glass media and the support bracket 8 If required remove the partially reflective panel slid ing it out of the side channels towards the bottom 9 Reassemble in the reverse order as above Figure 9 Support Bracket Screws THERMISTOR REPLACEMENT Tools Required Phillips Head Screwdriver amp CAUTION If unit was operating prior to servicing allow at least 10 minutes for lights heating elements and top panel to cool off to avoid accidental burning of skin WARNING Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons 1 Unplug the unit from power outlet 2
20. utomatic cut out will turn the heater off and it will not come back on without being cN 3 reset It can be reset by unplugging the unit and waiting 5 minutes before plugging the unit back in CAUTION If you need to continuously reset the heater unplug the unit and call technical support at 1 888 346 7539 Remote Control Battery Replacement 1 On the back of the remote control turn the battery cover counter clockwise to remove the cover 2 Correctly install one 3 Volt CR2032 battery in the bat tery holder 3 Close the battery cover Battery must be recycled or disposed of properly Check with your Local Authority or Retailer for recy cling advice in your area MAINTENANCE WARNING Disconnect power before attempting any maintenance or cleaning to reduce the risk of fire electric shock or damage to persons Glass Cleaning The glass is cleaned in the factory during the assembly operation During shipment installation handling etc the front glass panel may collect dust particles these can be removed by dusting lightly with a clean dry cloth To remove fingerprints or other marks the front glass panel can be cleaned with a damp cloth The front glass panel should be completely dried with a lint free cloth to prevent water spots To prevent scratching do not use abrasive cleaners or spray liquids on the glass surface Compact Fireplace Surface Cleaning Use warm water only to clean painted surfaces of the
21. xX Dimplex Better solutions through innovation Service Manual Model Number DF2024 UL Part Number 6908891459 6908891559 IMPORTANT SAFETY INFORMATION Always read this manual first before attempting to service this fireplace For your safety always comply with all warnings and safety instructions contained in this manual to prevent personal injury or property damage REV PCN DATE Dimplex North America Limited 00 11 JUL 14 1367 Industrial Road e Cambridge ON Canada N1R 768 1 888 346 7539 www dimplex com 01 14284 16 SEP 14 keeping with our policy of continuous product development we reserve the right to make changes without notice 02 10 AUG 15 2015 Dimplex North America Limited 7400810100R02 TABLE OF CONTENTS OPERATION i 3 MWIAINTENANG E25 4 EXPLODED PARTS 2 5 REPLACEMENT PARTS 22220265526 ne 5 WIRING DIAGRAM apii aane a eee 6 SWITCHBOARD REPLACEMENT 2 7 RELAY BOARD REPLACEMENT T AC DC ADAPTER REPLACEMENT 8 DISPLAY CONTROL BOARD REPLACEMENT 2 8 HEATER ASSEMBLY REPLACEMENT ie
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