HP Color LaserJet Pro M252 and HP Color LaserJet Pro MFP M277
Contents
1. eese se eesee seen eene te nennen nennt tnnt nenne nns nsns nnns 37 DIPL 37 HOOK Stat e E EE 38 Downstream device detection soa cuocere tne rotto eet Ie eta epe trie Ra ena eS REIR 38 Hook switclicontrol uoti tercer rte reo a a eee ope E EKAA RERE 38 RUNG COTE CE ose e 38 Line current COMERON ecco torret epe n ree e e REA DIN ENT SERE ER 38 Billing or metering tone filtets eee ceeeeite diccre di cuotas sack ede Ra CUR eR NDA RO 39 Fax page storage in flash memory ccsccsessesssessecssessesecssesecsseseceseesesessecesessecsecseecsesaesaesssesaees 39 Stored fax patfes 1 5 aracci cen e crates Er eaaa ania iaaiaee aa naaa areena E aa ae aaa 39 Advantages of flash memory storage seseeeseseseecesceeceeceecesceeceecenceaceaeeaceeeeaeeceseeees 39 2 Solve problems cisiscissssccciccsscsasscascssiscccsccicssccccecssasccsacscesassccassdsaecosescscssdsccsesessasesseessesecesedsscssssecossesecssesscecsseees 41 Troubleshooting PROCESS ens Temi o reet ieri E rei teri e OA 42 Solve problems checklist 5 5 5 5 5 5 9 I retenta eh rsen sooo ai aoa ecu epo a SNO Dev ve SER aD Eaa 42 Print the menu uL M J 43 Print a configuration page lese eee eene eene nne nn sn nn snas nnn tanen th sen sete senas 43 Print the service page includes the event log ssscsscsesscsesscscss2. Adjust color settings Windows sees 126 Try a different print driver esee sees eee eren eene nenne ntn tnnt nnns tnnt 127 Ir ISDN EEEn 129 Printa cleaning page oci etre ere ect bt erede seveaersideuedetlousvdeveda deesecesddiencdst TE Aat aapa ERA ENAERE 129 Clean the scanner glass strip and platen ccsccsscesscsecessesscescesecesseceeceseceecseeseecaessaesessaeseeeees 129 Clean the pickup and separation rollers eee seeee neret 130 Clean the pickup rollers and separation pad in the document feeder 131 Clean the touchiscEeen e oie Re ENSE ERIEENN I E ERE ERE ee Ee SIR EIN IN e NOE EN RAE 131 Solve paper handling problems nae eoe Coin cerae oa achte ava Oran aCv a XR CN Roa aL a de De eG caswecuevacvane 132 Printer feedsincorrect page size 5 oett tici rer terrier reae in odas God RR Eve R UE 132 Printer pulls from incorrect tray scsccssecsscsssesecsseesscessescescecsecssecseceeesaecsseseesaessaesessseeceeeseeessees 132 xi Printer will not duplex or duplexes incorrectly esee sees sese 132 Paper does not feed from Tray 2 sssccsscssscsscesscescessesscessecesensecsseseeceesseesaessaesaessaeeaeseeseaeeeseeeneees 133 Outp t is curled or Wrinkled 2 2 ocior ee ena eana irene tenaca a Canet
3. 5 Printer job language PIL cscscessssssscessscssecessccsecsescoesecsssesesctscesscessecesseusetesesesesestessseseacerseeas 5 Printer management language PML sssssssssessssssessssssssssssesssssssssesesesesesssesesesesssssesesesessesseseseees 6 aouinn nlee 6 Walk up USB touchscreen models only scsseccsssssseccsesessssssesescseececsssesecsesesecesscsescnesseecaeaeseeseaeass 6 Wireless wireless models only 2 tcrtia circi rtt ardent cot eb cit aote reet sapra 6 Low end data iriodel LEDM 4 3 n n er Rn ed Bias Ire Dao REO ERR ERE ER caida asain 6 Advanced control language ACL overview esses sees eene tnnt nnne nnne nnns 6 Near field communication NFC wireless models only esses eterne 7 du M 7 IDUL DUDUN 26e rS E reci eese ete erre aedis victus sues esa vessels aigu uns 7 Uu 7 Unc M N 7 TONGO he EWOFKIIQ ottico rte ENA 7 Fax M277 models only 1 oe tiri votos vote ve eoe eov e eee ud ve euge o vo dde dos edens 7 MGIMIONY oirnne cece 50h oi ses eden taeraa EE a Ee EEE Eaa cians Ea Tea a aL Oaea a ATEKO E a EEEa aaaea 7 PURI Wel be 7 Nonvolatile random access memory NVRAM sese ntn 7 Id RRIIMUU
4. Introductio Messinan a e a a a 154 Wireless connectivity checklist esee eese eene enne nnne nnne 155 The printer does not print after the wireless configuration completes 155 The printer does not print and the computer has a third party firewall installed 156 The wireless connection does not work after moving the wireless router or printer 156 Cannot connect more computers to the wireless printer esses 156 The wireless printer loses communication when connected to a VPN 156 The network does not appear in the wireless networks list 156 ENWW ENWW Solve fax problems The wireless network is not functioning esee eene nennen nnns 156 Perform a wireless network diagnostic test sees 157 Reduce interference on a wireless network esses 157 ST nfe dnree EnpieiD e E 158 sempe v 158 Secondary Service MENU Eee 159 Printer FOSCTS aisis 160 Restore the factory set defaults esee esee esee eene enne nene tnnnns 160 NVRAM initializatiOD acess re Here eee ene Ene cides case epe diane PORTS GEHEN RERUM EEE 161 Super NVRAM iriitializaliOIn 1e eren erre Eo rvo russe es tue vorn etuer
5. 14 Figure 2 15 Figure 2 16 Figure 2 17 Figure 2 18 Figure 2 19 Figure A 1 Figure A 2 Figure A 3 Figure A 4 xviii Maiti PCAs printer Dase 2 eter piece terti eie ir iet suv erect vr erue ee ete enit es eeu abu 60 General timing lidlt o e nere a D erre E ia e a iix I Ore E PH Exi ERE 61 General circuit diagram printer base ccescssescssssessssescssessssessssesccsesccsesecssscsssccssssesssaesesaesessesesseecaeseeaes 62 Exampl s of repetitive defects 2 open oce edis evite cst resa aporte oed es den ede d baeo APER EE 67 Place the Tuller OM the page cie iret hene tte he an or aan raire des axe o eaa esee xe EEE FERA aC RE TA 68 Locate the next repetitive defect ciiirt sics esee terae no e cea Cot cien Do aD dk ade cpuesdneweceveuauevvensyaeueveg 68 Determine the defective assembly eiiis sess eese eee enne nnn sth senes th senes tese tas sss n sins ns sns snas 69 Print quality page ccsscessecsssecssessssecsscecsecsstcesseceseecsseecsaeesseecsesecseceesesseseseecsstecsueesseecseeecaeeesesessecesaeessees 122 Certificate of volatility M252 TOf 2 cabs ania ee eire iR TR Oe He ub e ondas 188 Certificate of volatility M252 2 0f 2 5 etre eter de erii saved bre eu ve ve vo teen odios 189 Certificate of volatility M277 1 of 2 cecccssscssssessssesssessssessssessssesceseseesesecsseccssescsseseseeseseeaeseeaeseeseseeaeeeeaeees 190 Certificate of volatility M277 2
6. er eterni 30 Duplex reverse and duplex feed control eese 31 D plex pickup OpetallOhi us istos eintreten e Een ten ish epe aser sped ene vci ie RA 31 Jam detectioni o oett vimine te RE nre eiu dee c 32 Scanning and image capture system secu ieu Leser esei Da casts cc e DV Rar a an otet RON nce d Cea D cap reed CR Ee nE EREE ad 33 Automatic document feeder ADF system cccscsesscscsscscsscscssescssesessesessesessesessessssesecsesecsesecsesesessesesseseseeaess 34 ADE SIMPLEX operatiObi oti ete En rcm E ad s es d Un IE Nee RERS 34 Fax functions and operation fax models only eese sees te teste teste tns nsnst nsns ns thai 35 Computer and network security features eeeeeieseseeseseseseee eene ee nennen enne nnn snnt 35 XH ER 35 Receive faxes when you hear fax tones esee esses eese enne en tensis seinen nn snn sene snn senes 35 Distinctivering TUDCEOR x uio rire idee eere tr edis Poster ice Gov cred ERE ITERA 36 Set up the distinctive ring function eese nnnrnnnnnnnnnnnnnn nes 36 viii ENWW Fax by using voice over IP VOIP services sccccsscscsscscssescssessssesessessscessscessssesscseseceesecessecseaeeeeaeees 36 TMG TAX SubSySstel sche err or SERE ree rice A R rase 37 Fax card in the fax subsystem 5 ei e etre tace a ook apex D ho dean Ses ce ea SE eb ERRARE Rd 37 EIAS TD LIE 37 Safety protection circuitry
7. nennen nns nn tnn sen sene se 119 Print from a different software program sccsscssccescssecsscessessceseecseessecssessecseesseaes 120 Check the paper type setting for the print job eeseessceseeneereeerees 120 Check the paper type setting Windows esce 120 Check the paper type setting Mac OS X ccscssssssesesssssscsesssesecssseseseees 120 Check toner cartridge status 1e etri iav rea enr crea eR evUR 121 Print and interpret the print quality page eese eere 121 Clean the printer 2 n eee rete eere e exeo ea ck ange E RUND dea OEE EUR LY uo dud 122 Print a CLEANING PAGE rcnt ave suseceseesdscavusassoncaveeicoctetedsdsdevesseetas 122 Clean the scanner glass strip and platen ccccsssesscesseescessesseesseneeees 123 Visually inspect the toner cartridge scssescceccssecsscsssesscessesscessesesestecsecseecaessseaees 123 Check paper and the printing environment esee eren 124 Step one Use paper that meets HP specifications sss 124 Step two Check the environment essent 124 Calibrate the printer to align the colors lesen 124 Check other print job settings ececsesssessecssessecssessessecssesecssessecseeseseeseessesseseeees 125 Check the EconoMode settings eese 125
8. nennen tns nns 177 Unable to use fax functions from the control panel esee 177 Unable to lise speed dials 2 e e eieceee cepe no cu ecu sa cuo cR nea REA 177 Unable to use group dials doe siasat iare etr ttes es Eara 178 Receive a recorded error message from the phone company when trying to send LAK een 178 Unable to send a fax when a phone is connected to the printer 179 Troubleshoot fax codes and trace reports eese sse sseeseeee eene nennen ennt nnn 179 View and interpret fax error codes eese sees eene ener nnn nnne 179 Fax trace TODOEL a inus ioec ette aan eee de i e eae a deiae ae a e qup reU laic ve 180 Fax logs andFeports s orte eh ti o e i riui e ctii Re esi IR 180 Print all fax reports aao aie Ree tors ea acta Dese inae apap odo DRY cinerea EEA 180 Print individual fax reports aces iiss costes eset eerta sb cte cte cue cago dos de cae ver areae vae 181 Set the fax error tepOtt sre etr ier etiara RUE R RT bee RRE 181 Set the ifax error correction mode inne eei trier ree re ene e eei aso ve catue ci ere PERENNE R ROS 181 Change the fax speed i oerte erecto teet eter ee tedata ede et ad aaa ERR uocis 182 Use fax on a DSL PBX or ISDN system esses eene enn nennen nenne senes trs en ns tinens nns 182 Dj
9. rigare 161 163 Checklist for solving fax ProDleMs 2 iie ei eee ace ec ceno cete rne dean dani diarina dI Eunana 163 Performa tax diagnostic test aoc ieri reete aeria ET EIN Eve eee cunt ees uro repe adeo 164 Solve general fax problems 1r e rro aanvescageds ei ERI Pe RE E I DO NON ANE aee aa ipn 164 Faxes are sending slowly otis esca c e tete cse esee ah sara de Ro aa dipr kap dg ad 164 Print quality of a photo is poor or prints as a gray DOM esser 165 FAX quality is DOG irt E per t a n d abr Ce iR EERE 165 You touched the Cancel X lt button to cancel a fax but the fax was still sent 166 No fax address book button displays essere sseeseeeee neret nns 166 Not able to locate the fax settings in HP Web Jetadmin esses 166 The header is appended to the top of the page when the overlay option is enabled 166 A mix of names and numbers is in the recipients box esses 166 A one page fax prints as two pages c cesscsscessesscessesssesseseeceeeceeseeeseecaessaesesseesaeeas 167 A document stops in the document feeder in the middle of faxing 167 The volume for sounds coming from the fax accessory is too high or too low 167 Use fax over VOIP tetWOEKS oco oae cassie tenore aeree etd cucedteuedsa ane che
10. te lel EC nae a DR OCA Rd pea Tant 133 Printer does not pick up paper or misfeeds eese sseseesseee senes 134 The printer does not pick up paper sese eene enne 134 The printer picks up multiple sheets of paper seeseesesseseeenent 134 The document feeder jams skews or picks up multiple sheets of paper M277 imodelsy omae emend ee 135 Paper does not feed automatically ccccesseessessecsecssecsesseessecseseecsseesseeseesseeseeess 135 Prevent paper jam Suei cies 2 paces tenete ie ee erac teo eaae ER a aaa aerea eunte sexe dei ance De ave US Rect aed n cae ar REEERE 136 Clear paperjalms eo pi ec dre i i eis icc dence E etsasra le ete i a ER 137 oytroTo HT To eee 137 Experiencing frequent or recurring paper jams ceccescceccsssessceseessceeseescessecsecseecaesseeseesssesaess 137 Paper jam locations HE e e RE On aa ec tar re enar tants Ti 138 Clear paper jams in the document feeder M277 models only sess 140 Clear paper jams in the single sheet slot Tray 1 sssssssssssssssesessssssescsssesecsesesesesesseecseaeeeeeeaeas 142 Clear paper jams ini Tray 2 tee tir rd ed Fi e Ped I E I Su RES S Pise crea aas 144 Clear paper jams in the rear door and the fuser area simplex models 147 Clear paper jams in the output bin 0 ee eee cecesseescessecsceseecseeseeceesseesaeeseesaeesaes
11. 14 Table 2 15 Table 2 16 Table 2 17 Table 2 18 Table 2 19 Table 2 20 Table 2 21 cartridge Table 2 22 ENWW Seguente of operatio sssr rena oerte tse enero IRE ses Ee Eae Ye Reese enses a opc e eue EUR ERU 4 Printer MOto uoces eere teo ente aoo sar eo ca saath naaca lath ctaad EE cleat thea lad add baee dae aet ENA eere edu cde 11 Printer Fansite e reet eiue iue i OR RIPE OPES Quee ai md Hu I E 12 SD 12 Eel e 13 EIL T M M 14 Image formation PROCESS terrm rei e aE ENE Era oye Sn EAEE TEAR EER AEE EE va eu EON PRSE SUY eR E ER SEO CY RENE EE 17 Switches and sensors for the pickup feed and delivery system esee 27 Motors and solenoids for the pickup feed and delivery system sssscssessecsscssecsecsseesscesseseceseeesseseeceeenes 28 Troubleshooting HOW CHAM iss cies intersection retos eris vase sea Vane E VET REY gra ERR Y REN ERR REN RENE 44 Formatter connections M252 models tete trito ety vete te bae eee deu ede eve venu 53 Formatter connections M277 models e aaa e tacdics RR E ages EER EVE 54 DC controller connectols 1 ce eee opor eee veel ce eee EN AEN A EE e RUN NE Ye E Ye eee va nove ERE Nee Ve dR uS 55 Major components printer Dase insania x adorti cete decedere rideo reden otr etel ebat noci de doe dli eee
12. 182 PBX 182 Ej E 183 Solve email problems RETRO E em 184 Cannot connect to the email server 0 0 eeesceeseeecceeceseeceeecsecseeecesececeecesceseeasenceaceaeeesenceaesaneneseeees 184 Validate the SMTP gateway Windows c cssscscesessssssesescsssscecsssesscsesesesensesescsesceecsesesececaeaeseaes 184 Validate the LDAP gateway Windows ssssssssscsesssssscsssesessssssescsessescsssesececsesesesesaescseseeneeceees 184 Update the firmwate rinde errore etre ipe oci das exo esee eeu d ein ke sits de vuv e ko vu daa eue RU uan cd 185 Method one Update the firmware using the control panel eese 185 Method two Update the firmware using the Firmware Update Utility 186 Appendix A Certificates OF Volatility 4 eoe oerte epe eese RETO e poe eno see e o soe ee suae tein eL e EU o Ne VEU Pe eau pi Seba seres sse S aaa iaai 187 Certificate ET n o E C EEE EEEE 188 LIS TTE TOIT 0 0002015055105 7020221050 1001057 055212121525 315105 577 E 200 EDUC 193 xiv ENWW List of tables Table 1 1 Table 1 2 Table 1 3 Table 1 4 Table 1 5 Table 1 6 Table 1 7 Table 1 8 Table 1 9 Table 2 1 Table 2 2 Table 2 3 Table 2 4 Table 2 5 Table 2 6 Table 2 7 Table 2 8 Table 2 9 Table 2 10 Table 2 11 Table 2 12 Table 2 13 Table 2
13. 7 Color LaserJet Pro M252 Color LaserJet Pro MFP M277 Troubleshooting manual M252dw www hp com support colorljM252 O www hp com support colorljMFPM277 For printer part removal and part number information see the Repair Manual HP Color LaserJet Pro M252 and HP Color tj LaserJet Pro MFP M277 Troubleshooting Manual Copyright and License 2015 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Edition 1 4 2015 Conventions used in this guide XE TIP Helpful hints or shortcuts Reinstallationtip Reinstallation helpful hints shortcuts or considerations A NOTE Information that explains a concept or how to complete a task iy IMPORTANT Information that help the user to avoid potential printer error conditions A CAUTION Procedures that the user must follow to avoid losing data or damaging the printer Z WARNING Procedures that the user must follow to avoid personal injury catastrophic loss of data or
14. RPRETDEIEEEULU 7 Random access memory RAM sscsssscsssscssssessssesesessesessssesscsesecsessesseecseescseeseseesessens 8 HP Memory enhancement technology MEt esses tentes 8 Engite contirol System uae o ever Guha te EE sachs TEENS INE ERI ERR ER IE a eH Ree E iae RAE ERE EAK EE K aria 9 Engine control unit EClJ 5 5 2 rne ee o eet es Chad evu aad e e d bag vv dieu ud eov usua 10 DG COMtHOMN GH m 10 High voltage power supply sivesscssisesecsscecsscs ceccsaeecevsccsnncsceueess cesceseeecseeseeseecocdeus saetscunccevars 11 Iul cse 11 Eal eas 12 vii SOUS OIAS RR E 12 M dp ELI 13 SENSON roce aE E E Aaa BARRERAS Hap ERA AREE ETE A eee QR 14 Eo Eel arro esum 15 Overcurrent overvoltage protection cccccescscssessssessssessssessssesecsesecsesecsesecsenecsessesesees 15 Low voltage power supply unit failure detection sees 15 Engine laserscanner system recreo Loops a nei ope ame resi dade niet eoque a eiu Eve Ine E assa TETE REEERE SES 16 Faser fail re detection eo ERES IRE ree e secre repe toes rhe el t esesutatestenevaiaseeatenaate 16 imag formation Syste Miiori DECR m 17 imag formation DrOCess rrt eene cn ee crees
15. a nbus eeu atap Skanes seb e eris ANa Pe UR Rare sup 17 Step 1 Primary charging erret te rer treten ore ege Rer e i aaa 17 Step 2 Laser beam exposure sccccsscssccsscesscescessesscessecssessecssesseceesssecsessaesarsseesseeesees 19 Step 3 Developmehl 3 rendere aires klare ipte e priS 19 Step 4 Primary transfer iiu scent esssbarsensccevassunssasseoseaessecess PRESE RR RE S Reda 20 Step 5 Secondary transfer ee aires echec ne aC een CE RS DRE E NO Reden atin 20 Step 6 SepataLblQIn z i iioii edax si eee t rines eiaeaen eala rane Cena ara eure ii yn aiiai 21 SUL UE 21 S CEPI ESI IERRENISEEROOTRETTDIPP 21 TOMER CANE GES sc oi tm rere re S rra des estas uv sete PE redo dr eu tut ee pee euet esee VU 23 DID EE 23 Me mOny CHIP eec 24 HP Cartridges with JetIntelligence lesse esee eene nnne 24 HP Cartridge POllCy iro P Fette reste e ined e rr Ead 24 Anti theft or cartridge protection esee eere 24 Intermediate transfer belt ITB assembly esses sses esee eete etn tnn ntn ntn nnn th sns thsnntnnna 24 Engine pickup feed and delivery system elei eese esee eene en eene nne nnn nnne nnt nn sth sene stn setas nass tes nnas 26 Priority To a Col de 29 CASSELEE odd 30 D plexibq Ult ore etn obere nee eain tbe Deren
16. aeeesseecesseseeeeeaes 149 Clear paper jams in the duplexer duplex models ccsccssesessesessesessssessesesscsesecseesessecesseecssens 150 Solve performance problems 2 5 e ER RR aede eo Uk ans cide ceseaeslenvece Enan E ea Eau DR da RR ROV RTL RERO dada 152 Solve connectivity problems ceti dne uere co nacta cendo aden dave ea evade de RE DC vues scr eo edd ag Dade 153 Solve USB connection problems ine tii rh eode cecdedaeseansecsacdedssbaed dessacdasksncstasbasesians 153 Solve wired network problems 2 c ettet cente vacuae sacr kan rae nre so A penne e CUR aT Dado 153 niigefe Ufqufo a ran 153 POOF physical corinectioh n c ie ih rn et eb tre an RR eR EE daS R EEEE 153 The computer is using the incorrect IP address for the printer 153 The computer is unable to communicate with the printer ssssssss 154 The printer is using incorrect link and duplex settings for the network 154 New software programs might be causing compatibility problems 154 The computer or workstation might be set up incorrectly sssuss 154 The printer is disabled or other network settings are incorrect 154 Solve wireless network problems sssccsssssscsscesscsscessesscessecssessesssesseceeseeceesaeeseessaesesseeseeeesees 154
17. cased baee dran do a EVA kakadu iae s ede eer adeb a is driado 18 Figure 1 9 Laser beam expos te s src erectos dene nio aor aca ara s PERDER ana dea de Vo aede de cya aee Rag adea EVER REN n CN dev uDUa 19 Figure ES MP Tene M S 19 Figure 1 11 Primary tkarilSfer uuu oes eec dtes exe tune uere cater edo uae o deant eae vea de RO daa T ea Us eu ced veo dede dep a etas 20 Figure 1 12 Secondary transfer ecc mr cie daar Epee onde UHR ROS RD cates d RS TAGEN RO euo asd evo daa Tees EUR HER uo 20 FIGUre 1213 SepatratiO Ms riisin 21 orm MIU 21 Figure 1 15 Drum cleaning oii nee cce tetro deca dh Yo aei acne pv ne enc Rc i Ra expo Duo enden da aga de gode eva ND Ra ERR RAO 22 Figure 1 16 Tomer cartridge System uen reete dece enr si redes year vss KE LEA EAA OA EEE AEE EER va ee VERE ERE E 23 Figure 1 17 ITB assembly scscsats 25 Figure 1 18 Paper path mere ee 26 Figure 1 19 Switches and sensors for the pickup feed and delivery system ssscssessecsecssecsecsssseecsseesssesseseseseeess 27 Figure 1 20 Motors and solenoids for the pickup feed and delivery system eese 28 Figure 1 21 D plexing nit controls creen ba oco Sasi toit teo ceo a to
18. cssseccesseesseeesseeseseees 44 Determine the problem source csscssccsscssscsscessesscessesssessecssessecsesssecaesaesacesaesaeeaseeseeessesseensesneees 44 Troubleshooting flowcharkt t rire tret tet ne saadacdeescadevacsedast pocas 44 Power s bsSystelm o ecce cicer etes Ere Ergo E Vae E ANRUF Re epe REY RE ev En Vu SU SWR RRE 45 M euMWslcr e 45 Power on troubleshooting overview eese 45 Control panel checks eere a EE To Ene EETERS TRETEN YER VR SEA 49 Tools for troubleshooting iicet tti ee turae cic live t cea suec ean ea id dx Odd a na aco irde aeiia 50 Individual component diagnostics ecelesie ses ssese eese ee enne tn nennt n ennt tn snnt ens nnne ns 50 Tools for troubleshooting LED diagnostics seen 50 Network port LEDS tr rerit ireas nese cene bae oa uda 50 Two line control panel LEDs esee eren enne nentes 51 Tools for troubleshooting Engine diagnostics ccccescesscessessceseessceseecseceecseessesees 51 slept 51 Didda M Sana eeperrecr ec erreter er E E sr arprtcre rere cence ere cetus ques tote rere err eerrrerr 52 Diagrams Block diagrams tron reve server rapis opa sonas vo seats GERNE VER RC 52 Sensors and SWIECI8S eet erdt ee aa d 52 Diagrams Printed circuit assembly PCA connector locations ssss 53 Diagrams Formatter c
19. eaesaceeeensecsseaeesseeseeeaes 152 sau 158 Secondary servicedmenli sssri dusica aic ee seia eere Deren o d ee EN eve Rv Hue Edan Siaa eb vet ee a ESE SAOTRET ESNE 159 Solve problems receiving FAXES scccsccssessesssesecssessecsscsseeessessessseseeceseseecsseseeceesaaecaesaaesaeesaeeaesesseeseeseeeneees 167 Solve problems Sending faxes e ee cesset se einne casts cc cyacudessccgucssucesceebesscsececouecovaeuesua dig 172 ENWW List of figures FiGuire E MEM P Terr 3 Figure 1 2 Engin control system ient scc dieder ieis osni dinen dae ca odeceavednas Cue dv daa eeu dea adeo tubes da Roc ax 9 Figure 1 3 Engine control ee DED M 10 Figure 1 4 High voltage power Supply sssenosssssoesesseseeseseesenonnsesonsenseseeneneesenosssnsonsessnseesenseseneessnoensesnnsenonseesenenssneensnnnnee 11 Figure 1 5 Low voltage power supply csccssscsscsssssecsscssecsscesseesseseessseseeessessecssessecaessaeceessaeseessaesaeeaeseseeesseeeessessecseeass 15 Figure 1 6 Laserstcanner SyStelm cscri ences cose pa eo e chao aene vase Ges Ye vang o aaa a epe ea CY RE E ER aa Deo eaa iiaeaa akaa 16 Figure 1 7 Image formation process nere rect eet orco Heirat REY Ea sued ovesussutvesnsduceeveserdedsuceses sctesesvec eseseeveess 17 Figure 1 8 Primary charging oui acetone edid te erint dado ducere dava str
20. ed adnot 57 Rollers printer base cscscssessssscscsesscsssesesessssescsesesececsesssecsesesesessacsesssscesscsesscesacaesesessescsesssecscaeaseecseaeaesaseaees 59 Main PCAS printer base rione eque Ex os coves E ye ve UR RUN Ue un od couse ved qe esos socdnvecnvedavse 60 Repetitive image def cts I 66 HP WebServices Ment RR EET EDS SA AEEA E LEERS 76 aai ai 77 Self Diagnostics IATER 79 Fax SUM Po eec 79 System Set p MEMU ET 82 eC 86 Network Set pTfieru cecinere eerta e ERR enia Reb rbi c D a e te oie ees pere ire ia c M Eae 88 QUICK FORMS MENU e 89 USB MNU shennan om terit eue eoe ee tite damned lont used A TENE 90 dau 90 CODY Uc 92 ere ume 94 Event log messages X 0 black cartridge X 1 cyan cartridge X22 magenta cartridge X 3 yellow PE 113 Fax event log CodeS criscini a ce counsel 118 XV Table 2 23 Table 2 24 Table 2 25 Table 2 26 Table 2 27 Table 2 28 xvi Repeltitive image defects Lepide eor aeter ssesctvdec edeleasdacsded sdessaseslsdusuasecuvscveds ees brat eae via ue RUE 119 Solve performance problems scssccscssscsscsssesscsssesscessesscesseceecaeeseecssesaecsuesaecaesseecaec
21. eon ano sabiha a Yao Ur ceee Dag aO evo Duende eaa vac 30 Fig r 2 1 Engine test IS RET neti cadaavauevenedoawenevteereened 46 Figuie 2 2 Engine test Page sidene erre tte teer edo eet ance eerta dea eit inre tuned eo ean cea Cea n dace dece Fasc 0 Rue o ua Uv Maec qb de a ERRARE 47 Figure 2 3 Engine test page eee tena hte erae aen eri doa oo aca vo va ana Da ene e ashe E e EXER NR ER ENT US cap Ee cael Minne Hoven 48 Fig r 2 4 Engine test pag RR isa 51 Figure 2 5 Sensors and switches aie erede De eataces deoa cease grec vos ak ae auae nV nna doen pora eigo cene e EE ee po caede vas 52 Figure 2 6 Formatter connections M252 models eei eese eee een eene nnns ennt snas netta sitet nas en seta senas 53 Figure 2 7 Formatter connections M277 models cssccscessesccsssesscescesscessesseceeeceecsseseecssesaecaecsaeeaeceaeeeseseeseeseesneeaes 54 Figure 2 8 DC controller PCA connectors eic ceno dct cenare as ase ana vac RR aed du ed cd voee daa aea deeds 55 Figure 2 9 Major components printer base sssessseccsssssscscsesssscsesesssessesescsssscscacsesecesacsesessacscsesseecasaesececseasseseeseaescees 57 Figure 2 10 Motors and fami teet e EC a PvE OS YES EC ERE eR ER eye oap tuy eso xev Y SERE UR Eu eT vs NER SEEN DN CR 58 Figure 2 11 Rollers printer base oinaan re anne pier i tnde Poe cie Poet aaa 59 ENWW xvii Figure 2 12 Figure 2 13 Figure 2
22. extensive damage to the printer ENWW iv Conventions used in this guide ENWW For additional service and support information ENWW HP service personnel go to the Service Access Work Bench SAW at http h41302 www4 hp com km saw home do Channel partners go to HP Channel Services Network CNS at https h30125 www3 hp com hpcsn e To access HP PartSurfer information from any mobile device go to http partsurfermobile hp com or scan the Quick Response QR code below BES m e Installand configure e Printer specifications e Up to date control panel message CPMD troubleshooting e Solutions for printer issues and emerging issues e Remove and replace part instructions and videos e Service advisories e Warranty amp regulatory information vi For additional service and support information ENWW Table of contents 1 Theory of operation ENWW M 1 Related documentation and software 2 eee esesceeceseeceeeceececesceseeseescencesceasenceecuaecaesacuecsaescesecsceaceaceaeeaeeeceeeaeentes 2 SF EITeiepI gs PEERS Ed 3 SEQUENCE of operation renes cierto teorie Err aa i aa aAA a Rna t Ear Aia eer Eae pev SE eR HR eR sexs 4 Formatteir control system i iiis ise iaces rase sate deti deed Let Dedi dest ede QUAE TERR YEN RON BUT adaa RATNE SEEE EESTE 5 SIMILE E
23. l view M252dw model esses 72 Home screen Layout oc ete eel en eor a Le act sanat eg pe DER Eiai Enni 73 Touchscreen control panel view M277 models eese 74 Home screen layout e iere e HR EERS ESEE 75 ET EISE 76 HP WebServices Imehlf oerte esee a o a ai 76 ReportSmMeEnU aisiari duces aE ee ERO IRIS EEEa 77 Self Diagnostics meni eie ecicce eee ee cs coeascsveeds cte tara aca ce cosveastveasacvesevues 79 Fax Setup Tell nissin eee tene teure nace esee erp acera cava deese aaa aE 79 System Setup tmen s iiio eicere aiea a a paa RE cran Eo Re aera qu PRG 82 suum adie 86 Network Setup menu esses ee enn eren enn nennt nnne nnns ernst iaaa 88 Quick Formsmelli arriere eee ER ORO e ER RERO PER ROSE NE 89 Function specific men s 5 3 c pecore Lone c cae Creer n cd sat voee npo ae RA ack ene Ro canoe D DER Read 90 USB IDs tenete eO residens dt bases 90 Fax Menu M277 models only eese eerte entente 90 Copy menu M277 models only essent 92 Scan menu M277 models only c sesesccesssesscsssesesesessesceessesceseeseceeseaesesees 94 phim eR RE 94 Control panel message document CPMD cccscescsssscscsscscssescssesessesessesessesecseseceeseeecseeseaeeseasees 95 Control panel message types csccescssccssessecsscsseesscessessceseesseessecsecsseaesaesseesaeeseesaeeas 95 Control panel mes
24. of 2 ana ra trn b bn b Ro acces 191 ENWW
25. onnections esee sees esten 53 Diagrams DC controller connections essere 55 ENWW Diagrams External plug and port locations esee 56 Diagrams Locations of major components ssscceecssecesceseessceeseeeseseessecssessesseesaes 57 Major components printer base scssssesssescesssesescsesscsssesesesesseseeesessenes 57 io eg nez E 58 Rollers printer base essent tntnnnn nen 59 PCAS printer Base irinin eI ete tet orit e eee ai ebore R 60 Diagrams Timing chart eric tico erret trt rit ei Ea TAI RE AE 61 Diagrams Circuit diagrams eese ses ssee eese ee rennen tnn ern nnne nsns tnn 62 Advanced configuration with HP Embedded Web Server EWS and HP Device Toolbox AVID e 63 Print quality troubleshooting tools eee esses eese eene nnns nns nn nnne 66 Repetitive defects Ulett eei eise t dt ec cna cinco ec canens dea EEEa taka aa EEs 66 Use a ruler to measure between repetitive defects ss 66 Calibrate the printer to align the colors sssccsscssecsscsssesscessesscessecsceneessseseecsseseeeaes 70 Control pariel MENUS cannes riirii tenna cenn teree eaan NAE EEEa EEE EES LEa o Eana PAte r EE Ear EVKA EEE EEKE EE 71 2 line control panel view M252n model essent 71 Touchscreen control pane
26. sages and event log entries sess 95 Alpha Error Messages aee eie iessen rario anda ca cada ata doy ode a DR Ra an RO 95 49 XX YY Error MESSAGES neni nc cette tene tesi eene ee nace eon 105 50 XX MUSE eETOES coe ier eir et ree basse REOR E R 106 ENWW ENWW 51 XX and 52 Laser Scanner Errors cccecscsscssccsscssscsscssccssscescssscesssesssssees 107 54 XX Error Messages eee esee e eere eene eene nenne tn set nass tns sata sso aa an 108 55 XXXX Error Messages ir Leere seco ore aee hans aoa dae ee ed ada eg reed 108 57 XX Error MCSSAGES acie Lesen terrens ocet dana duse si a nca eodd dear e caedes 109 58 XX Error MECSSAQGS rraian ooer ara aao a EE 109 59 XX Error MCSSAGe S 1 eri iann oa rema aeann ce aere eina sacha aa e yards ee CES 110 Vd 111 Tools for troubleshooting Event log messages csscssccssessecsecssessecssessscescessecseeseecseeaeecseesaeeaees 112 Print an event loginni 112 View the eveht lgg s im erbe ere or reto tie e rere o naa iP E ERE 112 Event log messages n eene e re spent e rade habc er iaraa riiai 113 Solve image quality problems Eier eren Cea sobad done da pe dee Co CR eeu ER RD RR eaae eenaa NDA Gd aee dE RADI 119 Improve print quality 41i rr er erret hh recen d ca intres ese E n Osee as 119 Repetitive defects ruler leise eeeseee eene enne
27. ss cadeasase 167 Solve problems receiving faxes eee eise eo cvack ics v an an ROT dena da esie pe kokada ptni 167 Solve problems sending faxes 1 one eet Ere rte aaraa iara Eaa Ea EEEE 172 Fax error messages on the control panel c cessecsecssessecsseseecsecsseesseeseeesseseessseseecsesseeseeeseesaess 173 The No Fax Detected message displays esee e eene 173 The Communication error message appears ssscceccssecsecessesscesseseceseeseceaeecseesseees 173 NO Dig TOm Ciacci cass 174 The Fax is busy message appears ccscsssessecssessecsecssessecsscsseessessecesceseeessesseeseesseeees 175 The No fax answer message appears sccscssecsecsssesscssseseceesessceseessecsseceesseesaeesaesaees 175 Document feeder paper jam ccsccsscesscescesseescessecssessecsseseeceesseeseesaeseeeseeseneseeeaneas 176 The Fax storage is full message appears lessen eren es 176 Sa a ge 176 The control panel displays a Ready message with no attempt to send the fax 176 The control panel displays the message Storing page 1 and does not progress beyond that message eir ttr rte ro fele cid rn ed UR THER EROR 177 Faxes can be received but not sent eee eeeeeeeceeceeececeeceseeeeeeceaesceeeesessaeaceseeseeaeeneeaes 177 xiii Printer is password protected eee eee eene nnn tenth
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