"service manual"
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1. Connection Type Computer Cable Display IOl dr p VGA to VGA O O eecec VGA cable O ol H E o O d a 5 b DVI to DVI E all E DVI cable CHE mwa MA OE RO DVI to VGA E p 6 DVI to VGA i adapter VGA L El L ol L CED cable E ile E HDMI to HDMI HDMI E K El HDMI cable als HDMI HDMI to DVI q d h HDMI to DVI HDMI JE E adapter DVI BE all o J EI cable E Setting Up Your Inspiron Desktop Connect the Keyboard and Mouse Connect the USB keyboard and mouse to the USB connectors on the back panel of your computer d Setting Up Your Inspiron Desktop Connect the Network Cable Optional A network connection is not required to complete your computer setup but if you have an existing network or Internet connection that uses a cable connection such as a broadband device or Ethernet jack you can connect it now a K NOTE Use only an Ethernet cable RJ45 connector2. Use Dell Factory Image Restore only as the last method to restore your operating system This option restores your hard drive to the operating state it was in when you purchased the computer Any programs or files added since you received your computer including data files are permanently deleted from the hard drive Data files include documents spreadsheets e mail messages digital photos music files and so on If possible back up all data before using Dell Factory Image Restore Starting Dell Factory Image Restore 1 Turn on the computer 2 When the DELL logo appears press lt F8 gt several times to access the Advanced Boot Options window K NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again 3 Select Repair Your Computer The System Recovery Options window appears 4 Select a keyboard layout and click Next 5 To access the recovery options log on as a local user To access the command prompt type administrator in the User name field then click OK 6 Click Dell Factory Image Restore The Dell Factory Image Restore welcome screen appears K NOTE Depending upon your configuration you may need to select Dell Factory Tools then Dell Factory Image Restore 7 Click Next The Confirm Data Deletion screen appears K NOTE If you do not want to proceed with the Factory Imag
3. AGB 6 GB and 8 GB support dell com manuals Audio Audio controller Video UMA Video controller Discrete Video controller Specifications Integrated 5 1 channel High Definition Audio Intel HD Graphics AMD Radeon HD 6450 AMD Radeon HD 6670 NVIDIA Geforce G420 61 Specifications Internal Connectors PCI Express x1 PCI Express x16 SATA three 36 pin connectors one 164 pin connector four 7 pin connectors External Connectors Audio Front panel Back panel Network adapter 62 one stereo headphones speakers connector and one microphone in connector three connectors for 5 1 channel support one RJ45 connector External Connectors USB VGA HDMI Media Card Reader Battery Type two front panel and six back panel USB 2 0 compliant connectors one 15 hole connector one 19 pin connector one 8 in 1 card reader 3 V CR 2032 lithium coin cell Power AC Power Supply Wattage Input voltage Input frequency Input current 300 W 100 127 VAC 200 240 VAC 50 60 Hz 9A 8A 4 5 A Specifications Communication Network adapter 10 100 1000 Ethernet LAN on system board Wireless Wi Fi optional Physical Height 368 20 mm 14 50 inches Width 182 80 mm 7 20 inches Depth 448 80 mm 17 67 inches Weight 8 94 kg 19 71 lb 63 Specifications Computer Environment Computer Environment Temperature range Maximum vibration using a
4. shut down your computer and try again 3 Select Diagnostics from the boot menu and press lt Enter gt 4 Follow the instructions on the screen 40 If a device fails a test the test stops and the computer beeps Write down the error code s that appear on the screen and contact Dell see Contacting Dell on page 57 for assistance To stop ePSA and restart your computer press n To continue to the next test press y To re run the failed test press r If ePSA completes successfully the following message appears Do you want to run the remaining memory tests This will take about 30 minutes or more Do you want to continue Recommended If you are experiencing memory issues press lt y gt otherwise press lt n gt The following message is displayed Enhanced Pre boot System Assessment Complete 5 Click Exit to restart your computer Starting Dell PC Checkup Dell PC Checkup scans and tests your computer hardware It provides automated fixes for common configuration issues 1 Click Start All Programs Dell Dell Support Center Launch PC Checkup 2 Select the test you want to run and follow the instructions on the screen K NOTE If a failure is reported after the tests complete make note of the device s and the test s it failed Contact Dell see Contacting Dell on page 57 for assistance 3 Close the window to exit PC Checkup Using Support Too
5. ca Canada only You can access Dell Support through the following websites and e mail addresses Dell Support Websites support dell com support jp dell com Japan only support euro dell com Europe only e supportapj dell com Asia Pacific only 52 Dell Support E mail Addresses mobile_support us dell com support us dell com la techsupport dell com Latin America and Caribbean countries only apsupport dell com Asian Pacific countries only Dell Marketing and Sales E mail Addresses apmarketing dell com Asian Pacific countries only e sales_canada dell com Canada only Anonymous File Transfer Protocol FTP e ftp dell com Log in as user anonymous and use your e mail address as your password Getting Help Automated Order Status Product Information Service If you need information about additional products available from Dell or if you would like to place an order go to www dell com For the telephone number to call for your region or to speak to a sales specialist see Contacting Dell on page 57 To check on the status of any Dell products that you have ordered you can go to support dell com or you can call the automated order status service A recording prompts you for the information needed to locate and report on your order If you have a problem with your order such as missing parts wrong parts or incorrect billing contact Dell for customer assistance Have your inv
6. INSPIRON SETUP GUIDE INSPIRON SETUP GUIDE Regulatory model D11M Regulatory type D11M001 Notes Cautions and Warnings K NOTE A NOTE indicates important information that helps you make better use of your computer CAUTION A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem AN WARNING A WARNING indicates a potential for property damage personal injury or death Information in this document is subject to change without notice 2011 Dell Inc All rights reserved Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron Solution Station and DellConnect are trademarks of Dell Inc Intel Celeron and Pentium are registered trademarks and Core is a trademark of Intel Corporation in the U S and other countries Microsoft Windows and the Windows start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Blu ray Disc is a trademark of the Blu ray Disc Association Bluetooth is a registered trademark owned by Bluetooth SIG Inc and is used by Dell under license Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietar
7. and Resources See the safety and regulatory documents that shipped with your computer and also see the Regulatory Compliance Homepage at www dell com regulatory_compliance the back of your computer Dell Support Center on page 35 support dell com 59 Specifications This section provides information that you may need when setting up updating drivers for and upgrading your computer F NOTE Offerings may vary by region For more information regarding the configuration of your computer see the Detailed System Information section in the Dell Support Center To launch the Dell Support Center click Start All Programs Dell Dell Support Center Launch Dell Support Center Computer Model Dell Inspiron 620 Processor Type 60 Intel Core i3 Intel Core i5 Intel Celeron Intel Pentium Dual Core System Chipset Type Drives Internally accessible Externally accessible Intel H61 two 3 5 inch bays for SATA hard drives two 5 25 inch bays for tray load SATA DVD RW Blu ray Disc combo optional Blu ray Disc rewritable optional Memory Memory module connectors Memory module capacities Memory type Minimum memory Maximum memory Possible memory configurations K NOTE For instructions on upgrading the memory see the Service Manual at two user accessible connectors 1 GB 2 GB and 4 GB 1333 MHz DDR3 non ECC memory only 1GB 8 GB 2 GB 3 GB
8. computer in an enclosed space such as a cabinet or a drawer when it is powered on Setting Up Your Inspiron Desktop Connect the Display If you purchased the optional discrete graphics card connect the display using the connector on the discrete graphics card Otherwise connect the display using either the integrated VGA or HDMI connector K NOTE The integrated VGA and HDMI connectors are disabled and capped if your computer has a discrete graphics card Use the appropriate cable based on the connectors available on your computer and display You may need to use an appropriate adapter DVI to VGA adapter or HDMI to DVI adapter to connect your display to the discrete graphics card if the connector on your display and the discrete graphics card is different You can purchase the DVI to VGA adapter HDMI to DVI adapter and additional HDMI or DVI cables at www dell com K NOTE When connecting to a single display connect the display to ONLY ONE of the connectors on your computer LA NOTE Your computer supports the Intel multiple monitor feature disabled by default This feature allows you to connect your computer to more than one monitor simultaneously To enable this feature enter the system setup BIOS utility and set the Intel Multiple Monitor Feature to Auto inthe Advanced Graphic Configuration section Setting Up Your Inspiron Desktop See the following table to identify the connectors on your computer and display
9. d connection exists between a 10 100 Mbps network and the computer Amber left A good connection exists between a 1000 Mbps network and the computer Off The computer is not detecting a physical connection to the network K NOTE The link integrity light on the network connector is only for the wired connection The link integrity light does not provide status for wireless connections 29 Solving Problems Power Problems If the power light is off The computer is in hibernate mode turned off or is not receiving power Press the power button The computer resumes normal operation if it is off or in hibernate mode Reseat the power cable into the power connector on the computer and the electrical outlet f the computer is plugged into a power strip ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on e Temporarily bypass power protection devices power strips and power extension cables to verify that the computer turns on properly Ensure that the electrical outlet is working by testing it with another device such as a lamp 30 Ensure that the power supply light on the back of the computer is on If the light is off there may be a possible problem with the power supply or the power cable e f the problem persists contact Dell see Contacting Dell on page 57 If the power light is solid white and the computer is
10. ded that you backup your data files before using the Dell DataSafe Local Backup K NOTE Dell DataSafe Local Backup may not be available in all regions K NOTE If Dell DataSafe Local Backup is not available on your computer use Dell Factory Image Restore see Dell Factory Image Restore on page 48 to restore your operating system You can use Dell DataSafe Local Backup to restore your hard drive to the operating state it was in when you purchased your computer while preserving the data files Dell DataSafe Local Backup allows you to e Backup and restore your computer to an earlier operating state Create system recovery media see Create System Recovery Media Recommended on page 12 Restoring Your Operating System Dell DataSafe Local Backup Basic To restore your operating system and Dell factory installed software while preserving the data files 1 Turn off your computer 2 Disconnect all the devices USB drive printer and so on connected to the computer and remove any newly added internal hardware 3 Turn on your computer 4 When the DELL logo appears press F8 several times to access the Advanced Boot Options window NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again 5 Select Repair Your Computer 45 Restoring Your Operating System 6 Select Del
11. e 3 Reinstall the software or create a backup media for future use System Messages If your computer has an issue or error it may display a system message that will help you identify the cause and action needed to resolve the issue K NOTE If the message that appeared is not listed in the following examples see the documentation for either the operating system or the program that was running when the message appeared or contact Dell see Contacting Dell on page 57 for assistance Alert Previous attempts at booting this system have failed at checkpoint nnnn For help in resolving this problem please note this checkpoint and contact Dell Technical Support The computer failed to complete the boot routine three consecutive times for the same error Contact Dell see Contacting Dell on page 57 for assistance Using Support Tools CMOS checksum error or RTC is reset BIOS Setup default has been loaded Possible system board failure or RTC battery low Replace the battery see the Service Manual at support dell com manuals or Contact Dell see Contacting Dell on page 57 for assistance CPU fan failure CPU fan has failed CPU fan needs replacement See the Service Manual at support dell com manuals Hard disk drive failure Possible hard disk drive failure during POST Contact Dell see Contacting Dell on page 57 for assistance Hard disk drive read failure Possible hard disk drive fail
12. e Dell Support Center home page displays your computer s model number service tag express service code warranty status and alerts on improving the performance of your computer 35 Using Support Tools Detailed System Information View detailed information about your hardware and operating system configurations access copies of your service contracts warranty information and warranty renewal options Get Help View Dell Technical Support options Customer Support Tours and Training Online Tools Owner s Manual Warranty Information FAQs and so on Backup and Recovery Create recovery media launch recovery tool and online file backup System Performance Improvement Offers Acquire software and hardware solutions that will help improve your system performance For more information about Dell Support Center and to download and install the available support tools go to DellSupportCenter com 36 My Dell Downloads K NOTE My Dell Downloads may not be available in all regions Some of the software pre installed on your new Dell computer do not include a backup CD or DVD This software is available on the My Dell Downloads website From this website you can download available software for reinstallation or create your own backup media To register and use My Dell Downloads 1 Go to DownloadStore dell com media 2 Follow the instructions on the screen to register and download the softwar
13. e Restore click Cancel Restoring Your Operating System 8 Select the check box to confirm that you want to continue to reformat the hard drive and restore the system software to the factory condition then click Next The restore process begins and may take five or more minutes to complete A message appears when the operating system and factory installed applications have been restored to factory condition Click Finish to restart the computer 49 Getting Help If you experience a problem with your computer you can complete the following steps to diagnose and troubleshoot the problem 1 See Solving Problems on page 28 for information and procedures that pertain to the problem your computer is experiencing 2 See Dell Diagnostics on page 39 for procedures on how to run Dell Diagnostics 3 Fill out the Diagnostic Checklist on page 56 4 Use Dell s extensive suite of online services available at Dell Support support dell com for help with installation and troubleshooting procedures See Online Services on page 52 for a more extensive list of Dell Support online 50 5 If the preceding steps have not resolved the problem see Before You Call on page 55 K NOTE Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures K NOTE Dell s Express Service Code system may not be available in all cou
14. e features available on your Inspiron desktop Front View Features 16 Optical drive 2 Plays or records CDs DVDs and Blu ray Discs optional USB 2 0 connectors 2 Connect to USB devices such as a mouse keyboard printer external drive or MP3 player 3 e Microphone or line in connector Connects to a microphone or inputs signal for use with audio programs ha Headphone connector Connects to a pair of headphones NOTE To connect to a powered speaker or sound system use the line out connector at the back of your computer Using Your Inspiron Desktop Power button and light Turns the computer on or off when pressed The light in the center of this button indicates the power state Off The computer is either turned off in hibernate mode or is not receiving power Solid white The computer is on Solid amber The computer is in sleep standby mode or there might be a problem with the system board or the power supply Contact Dell see Contacting Dell on page 57 for assistance Blinking amber There may be a problem with either the system board or the power supply Contact Dell see Contacting Dell on page 57 for assistance NOTE For information on power problems see Power Problems on page 30 17 Using Your Inspiron Desktop 6 O Hard drive activity light T
15. ee System Recovery Media on page 47 Set Up the TV Tuner Optional NOTE Availability of the TV tuner may vary by region To set up the TV tuner 1 Connect the TV digital antenna cable or the cable adapter to the antenna in connector on your computer 2 Turn on your computer 3 Click Start 6 All Programs Windows Media Center Tasks Settings TV 4 Follow the instructions on the screen Setting Up Your Inspiron Desktop Connect to the Internet Optional To connect to the Internet you need an external modem or network connection and an Internet Service Provider ISP If an external USB modem or WLAN adapter is not a part of your original order you can purchase one from www dell com Setting Up a Wired Connection e f you are using a dial up connection connect the telephone line to the optional external USB modem and to the telephone wall connector before you set up your Internet connection If you are using a DSL or cable satellite modem connection contact your ISP or cellular telephone service for setup instructions To complete setting up your wired Internet connection follow the instructions in Setting Up Your Internet Connection on page 14 13 Setting Up Your Inspiron Desktop Setting Up a Wireless Connection K NOTE To set up your wireless router see the documentation that shipped with your router Before you can use your wireless Internet connection you need to connect to
16. ell see Contacting Dell on page 57 for assistance K NOTE To replace parts see the Service Manual at support dell com manuals 28 Beep Code One Two Three Four Five Six Seven Possible Problem Possible system board failure BIOS ROM checksum failure No RAM detected NOTE If you installed or replaced the memory module ensure that the memory module is seated properly Possible system board failure Chipset error RAM read write failure Real Time Clock failure Video card or chip failure Processor failure Solving Problems Wired Connections If the network connection is lost The network cable is loose or damaged Network Problems Wireless Connections If the network connection is lost The wireless router is offline or wireless has been disabled on the computer e Check the network cable to ensure it is plugged in and not damaged The link integrity light on the integrated network connector lets you verify that your connection is working and provides information on the status Check your wireless router to ensure it is powered on and connected to your data source cable modem or network hub Re establish your connection to the wireless router see Setting Up a Wireless Connection on page 14 Interference may be blocking or interrupting your wireless connection Try moving the computer closer to your wireless router Green left A goo
17. ell com regulatory_compliance 65 Index C calling Dell 55 CDs playing and creating 24 computer capabilities 24 connect ing display 6 optional network cable 9 to the Internet 13 Contacting Dell online 57 customer service 51 D DataSafe Local Backup 44 DellConnect 51 Dell Diagnostics 39 Dell Factory Image Restore 48 Dell Stage 25 66 Diagnostic Checklist 56 drivers and downloads 59 DVDs playing and creating 24 E e mail addresses for technical support 52 F finding more information 58 front side connectors 16 FTP login anonymous 52 H hard drive activity light 18 hardware problems diagnosing 39 Hardware Troubleshooter 39 HDMI connector 23 help getting assistance and support 50 Internet connection 13 ISP Internet Service Provider 13 M memory problems solving 31 N network connection fixing 29 network connector location 23 Index P problems solving 28 products information and purchasing 53 R resources finding more 58 restoring factory image 48 S security cable slot 21 Service Tag 55 shipping products for return or repair 54 software features 24 software problems 32 solving problems 28 specifications 60 support e mail addresses 52 67 Index support sites worldwide 52 System Messages 37 System Recovery Media 47 system reinstall options 42 System Restore 43 T TV tuner 13 U USB 2 0 back connectors 23 W warranty
18. eting cards fliers and spreadsheets You can also edit and view digital photographs and images Check your purchase order for software installed on your computer After connecting to the Internet you can access websites setup an e mail accout and upload or download files 24 Entertainment and Multimedia You can use your computer to watch videos play games create your own CDs DVDs Blu ray Discs optional listen to music and radio stations Your optical disc drive may support multiple disc media formats including CDs DVDs and Blu ray Discs optional You can download or copy pictures and video files from portable devices such as digital cameras and cell phones Optional software applications enable you to organize and create music and video files that can be recorded to a disc saved on portable products such as MP3 players and handheld entertainment devices or played and viewed directly on connected TVs projectors and home theater equipment Dell DataSafe Online Backup K NOTE Dell DataSafe Online may not be available in all regions K NOTE A broadband connection is recommended for fast upload download speeds Dell DataSafe Online is an automated backup and recovery service that helps protect your data and other important files from catastrophic incidents like theft fire or natural disasters You can access the service on your computer using a password protected account For more information
19. events the use of the recovery options installed on your computer Hard drive failure that prevents data from being recovered Restoring Your Operating System To restore the operating system and Dell factory installed software on your computer using the system recovery media 1 Insert the system recovery disc or USB key and restart the computer 2 When the DELL logo appears press lt F12 gt immediately K NOTE If you wait too long and the Operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again 3 Select the appropriate boot device from the list and press lt Enter gt 4 Follow the instructions on the screen 47 Restoring Your Operating System Dell Factory Image Restore CAUTION Using Dell Factory Image Restore to restore your operating system permanently deletes all data on the hard drive and removes any programs or drivers installed after you received your computer If possible back up the data before using this option Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem K NOTE Dell Factory Image Restore may not be available in certain countries or on certain computers F NOTE If Dell Factory Image Restore is not available on your computer use Dell DataSafe Local Backup see Dell DataSafe Local Backup on page 44 to restore your operating system 48
20. go to DellDataSafe com To schedule backups 1 Double click the Dell DataSafe Online icon W in the notification area of your desktop 2 Follow the instructions that appear on the screen Using Your Inspiron Desktop Dell Stage The Dell Stage software provides access to your favorite media and multi touch applications To launch Dell Stage click Start All Programs Dell Stage Dell Stage K NOTE Some of the applications on Dell Stage can also be launched through the All Programs menu You can customize Dell Stage as follows Rearrange an application shortcut Select and hold the application shortcut until it blinks and then drag the application shortcut to a desired location on Dell Stage Minimize Drag the Dell Stage window to the bottom of the screen Personalize Select the settings icon and then choose the desired option 25 Using Your Inspiron Desktop The following are the applications available on Dell Stage F NOTE Some of the applications may not be available based on the selections you made while purchasing your computer MUSIC Play music or browse through your music files by album artist or song title You can also listen to Internet radio stations from across the globe The optional Napster application allows you to download songs when connected to the Internet DOCUMENTS Provides quick access to the Documents folder on your computer PHOTO Vie
21. ia Dell Factory Image Restore Getting Help Technical Support and Customer Services a s m re idad DellConnect Online Services Automated Order Status Service Product Information Returning Items for Repair Under Warranty or for Credit Before You Call i cnn o hes Contacting Dell Finding More Information and Resources 58 Specifications 60 Appendix ss ssismesssemeusss 65 Information for NOM or Official Mexican Standard Only for Mexico 65 Setting Up Your Inspiron Desktop This section provides information about setting up your Dell Inspiron 620 desktop AN WARNING Before you begin any of the procedures in this section read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance Before Setting Up Your Computer When positioning your computer ensure that you allow easy access to a power source adequate ventilation and a level surface to place your computer Restricting airflow around your computer may cause it to overheat To prevent overheating ensure that you leave at least 10 2 cm 4 inches at the back of the computer and a minimum of 5 1 cm 2 inches on all other sides You should never place your
22. install additional memory see the Service Manual at support dell com manuals Reseat the memory modules see the Service Manual at support dell com manuals to ensure that your computer is successfully communicating with the memory e If the problem persists contact Dell see Contacting Dell on page 57 31 Solving Problems If you experience other memory problems Ensure that you are following the memory installation guidelines see the Service Manual at support dell com manuals Check if the memory module is compatible with your computer Your computer supports DDR3 memory For more information about the type of memory supported by your computer see Specifications on page 60 Run Dell Diagnostics see Dell Diagnostics on page 39 Reseat the memory modules see the Service Manual at support dell com manuals to ensure that your computer is successfully communicating with the memory e f the problem persists contact Dell see Contacting Dell on page 57 32 Lockups and Software Problems If the computer does not start up Ensure that the power cable is firmly connected to the computer and to the electrical outlet If a program stops responding End the program 1 Press Ctri Shift Esc simultaneously 2 Click Applications 3 Click the program that is no longer responding 4 Click End Task If a program crashes repeatedly Check the software doc
23. l DataSafe Restore and Emergency Backup from the System Recovery Options menu and follow the instructions on the screen K NOTE The restoration process may take an hour or more depending on the size of the data to be restored ZA NOTE For more information see knowledge base article 353560 at support dell com 46 Upgrading to Dell DataSafe Local Backup Professional K NOTE Dell DataSafe Local Backup Professional may be installed on your computer if you ordered it at the time of purchase Dell DataSafe Local Backup Professional provides additional features that allow you to e Backup and restore your computer based on file types e Backup files to a local storage device e Schedule automated backups To upgrade to Dell DataSafe Local Backup Professional 1 Double click the Dell DataSafe Local Backup icon e in the notification area of your desktop 2 Click UPGRADE NOW 3 Follow the instructions on the screen System Recovery Media A CAUTION Although the system recovery media is designed to preserve the data files on your computer it is recommended that you backup your data files before using the system recovery media You can use the system recovery media created using Dell DataSafe Local Backup to return your hard drive to the operating state it was in when you purchased the computer while preserving the data files Use the system recovery media in case of Operating system failure that pr
24. ls 41 Restoring Your Operating System You can restore the operating system on your computer using any of the following options CAUTION Using Dell Factory Image Restore or the Operating System disc to restore your operating system permanently deletes all data files on your computer If possible backup your data files before using these options Option Use System Restore as the first solution Dell DataSafe Local Backup when System Restore does not resolve your problem System recovery media when operating system failure prevents the use of System Restore and DataSafe Local Backup when installing the Dell factory installed software on a newly installed hard drive Dell Factory Image Restore to restore your computer to the operating state it was in when you received your computer Operating System disc to reinstall only the operating system on your computer K NOTE The Operating System disc may not ship with your computer 42 System Restore The Microsoft Windows operating systems provide a System Restore option which allows you to return your computer to an earlier operating state without affecting data files if changes to the hardware software or other system settings have left the computer in an undesirable operating state Any changes that System Restore makes to your computer are completely reversible CAUTION Make regular backups of your data files System Restore does not monitor your data files or reco
25. not responding The display may not be connected or powered on Ensure that the display is properly connected and then turn it off then back on e f the problem persists contact Dell see Contacting Dell on page 57 If the power light is solid amber The computer is in sleep standby mode or there might be a problem with the system board or the power supply Press a key on the keyboard move the connected mouse or press the power button to resume normal operation e f the problem persists contact Dell see Contacting Dell on page 57 If the power light is blinking amber The computer has detected an error during POST There might be a problem with the system board or the power supply For assistance contact Dell see Contacting Dell on page 5 7 If you encounter interference that hinders reception on your computer An unwanted signal is creating interference by interrupting or blocking other signals Some possible causes of interference are Power keyboard and mouse extension cables Too many devices connected to a power strip Multiple power strips connected to the same electrical outlet Solving Problems Memory Problems If you receive an insufficient memory message e Save and close any open files and exit any open programs you are not using to see if that resolves the problem e See the software documentation for minimum memory requirements If necessary
26. ntries When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon and follow the directions K NOTE Some of the services are not always available in all locations outside the continental U S Call your local Dell representative for information on availability Technical Support and Customer Service Dell s support service is available to answer your questions about Dell hardware Our support staff use computer based diagnostics to provide fast accurate answers To contact Dell s support service see Before You Call on page 55 and then see the contact information for your region or go to support dell com Getting Help DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection diagnose your problem and repair it all under your supervision For more information go to www dell com DellConnect 51 Getting Help Online Services You can learn about Dell products and services on the following websites e www dell com e www dell com ap Asian Pacific countries only www dell com jp Japan only e www euro dell com Europe only e www dell com la Latin American and Caribbean countries www dell
27. oice or packing slip handy when you call For the telephone number to call for your region see Contacting Dell on page 57 53 Getting Help Returning Items for Repair Under Warranty or for Credit Prepare all items being returned whether for repair or credit as follows K NOTE Before you return the product to Dell ensure that you back up any data on the hard drive s and on any other storage device in the product Remove any and all confidential proprietary and personal information as well as removable media such as CDs and media cards Dell is not responsible for any of your confidential proprietary or personal information lost or corrupted data or damaged or lost removable media that may be included with your return 1 Call Dell to obtain a Return Material Authorization Number and write it clearly and prominently on the outside of the box For the telephone number to call for your region see Contacting Dell on page 57 54 Include a copy of the invoice and a letter describing the reason for the return Include a copy of the Diagnostics Checklist see Diagnostic Checklist on page 56 indicating the tests that you have run and any error messages reported by Dell Diagnostics see Dell Diagnostics on page 39 Include any accessories that belong with the item s being returned AC adapter cable software guides and so on if the return is for credit Pack the e
28. or of your computer Security cable slot Allows you to attach a commercially available security cable to the computer NOTE Before you buy a security cable ensure that it fits into the security cable slot on your computer 21 Using Your Inspiron Desktop Back Panel Connectors m E il N Ww cao E ED I u O T 22 lt USB 2 0 connectors 6 Connect to USB devices such as a mouse keyboard printer external drive or MP3 player DM HDMI connector Connects to the HDMI connector on your display or TV IOI VGA connector Connects to a monitor or projector Y Microphone connector Connects to a microphone for voice or to an audio cable for audio input gt Front L R line out connector Connects to front L R speakers Line in connector Connects to recording or playback devices such as a microphone cassette player CD player or VCR Using Your Inspiron Desktop FE Network connector and light Connects your computer to a network or a broadband device if you are using a wired network The two lights next to the connector indicate the status and activity for a wired network connection 23 Using Your Inspiron Desktop Software Features Productivity and Communication You can use your computer to create presentations brochures gre
29. quipment to be returned in the original or equivalent packing materials K NOTE You are responsible for paying shipping expenses You are also responsible for insuring any product returned and you assume the risk of loss during shipment to Dell Collect On Delivery C O D packages are not accepted K NOTE Returns that are missing any of the preceding requirements will be refused at Dell s receiving dock and returned to you Before You Call K NOTE Have your Express Service Code ready when you call The code helps Dell s automated support telephone system direct your call more efficiently You may also be asked for your Service Tag located at the back of your computer Locating Your Service Tag and Express Service Code The Service Tag and Express Service Code for your computer can be found on a label at the back of your computer see Back View Features on page 20 Getting Help Remember to fill out the following Diagnostics Checklist If possible turn on your computer before you call Dell for assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer itself Ensure that the computer documentation is available 55 Getting Help Diagnostic Checklist 56 ame Date Address Phone number Service Tag and Express Se
30. random Operating 10 C to 35 C vibration spectrum that simulates user 50 F to 95 F environment Storage A40 C to 65 C Operating 0 25 GRMS 40 F to 149 F Non 2 20 GRMS Relative humidity 20 to 80 Operating maximum noncondensing Altitude maximum Maximum shock for operating measured Operating 15 2 to 3048 m with Dell Diagnostics running on the hard 50 to 10 000 ft drive and a 2 ms half sine pulse for Storage 15 2 to 10 668 m non operating measured with the hard qe Ne 50 to 35 000 ft drive in head parked position and a 2 ms half sine pulse Airborne G2 or lower as defined contaminant by ISA S71 04 1985 Operating 40 G for 2 ms with a level change in velocity of 20 in s 51 cm s Non 50 G for 26 ms with a Operating change in velocity of 320 in s 813 cm s 64 Appendix Information for NOM or Official Mexican Standard Only for Mexico The following information is provided in the device s described in this document in accordance with the requirements of the Official Mexican Standard NOM Importer Dell M xico S A de C V Paseo de la Reforma 2620 Flat 11 Col Lomas Altas 11950 M xico D F Regulatory Input Rated Input Model Number Regulatory Type Input Voltage Frequency Current D11M D11M001 115 V 230 VAC 50 60 Hz 7 A 4 A or 6 A 2 1 A For details read the safety information that shipped with your computer For additional safety best practices information see www d
31. returns 54 Windows Program Compatibility Wizard 33 wireless network connection 29 68
32. rvice Code located on a label at the back of the computer Return Material Authorization Number if provided by Dell support technician Operating system and version Devices Expansion cards Are you connected to a network Yes No etwork version and network adapter Programs and versions See your operating system documentation to determine the contents of the computer s start up files If the computer is connected to a printer print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of problem and troubleshooting procedures you performed Contacting Dell For customers in the United States call 800 WWW DELL 800 999 3355 K NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Go to www dell com ContactDell 2 Select your country or region 3 Select the appropriate service or support link based on your requirement 4 Choose the method of contacting Dell that is convenient for you Getting Help 57 Finding More Information and Resources If
33. s compatible with the operating system installed on your computer Ensure that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information 24 Ensure that the program is installed and configured properly Verify that the device drivers do not conflict with the program If necessary uninstall and then reinstall the program Write down any error message that is displayed to help in troubleshooting when contacting Dell Using Support Tools Dell Support Center The home page also provides links to access PC Checkup Run hardware diagnostics see which program occupies the maximum memory on your hard drive and track the The Dell Support Center provides system alerts changes made to your computer each day performance improvement offers system PC Checkup Utilities information and links to other Dell tools and diagnostic services Drive Space Manager Manage your hard drive using a visual representation of space consumed by each type of file All the support you need one convenient location To launch the application click Start All Programs Dell Dell Support Center Launch Dell Support Center Performance and Configuration History Monitor system events and changes over time This utility displays all hardware scans tests system changes critical events and restoration points on the day they occurred Th
34. setup screens will take you through several procedures including accepting license agreements setting preferences and setting up an Internet connection CAUTION Do not interrupt the operating system s setup process Doing so may render your computer unusable and you will need to reinstall the operating system 11 Setting Up Your Inspiron Desktop Create System Recovery Media Recommended K NOTE It is recommended that you create a system recovery media as soon as you set up Microsoft Windows The system recovery media can be used to restore your computer to the operating state it was in when you purchased the computer while preserving data files without the need of the Operating System disc You can use the system recovery media if changes to the hardware software drivers or other system settings have left the computer in an undesirable operating state You will require the following to create the system recovery media Dell DataSafe Local Backup USB key with a minimum capacity of 8 GB or DVD R DVD R Blu ray Disc K NOTE Dell DataSafe Local Backup does not support rewritable discs 12 To create a system recovery media 1 Insert the disc or USB key in the computer 2 Click Start All Programs Dell DataSafe Local Backup 3 Click Create Recovery Media 4 Follow the instructions on the screen K NOTE For information on restoring your operating system using the system recovery media s
35. stance Hardware Troubleshooter If a device is either not detected during the operating system setup or is detected but incorrectly configured you can use the Hardware Troubleshooter to resolve the incompatibility To start the Hardware Troubleshooter 1 Click Start e Help and Support 2 lype hardware troubleshooter in the search field and press Enter to start the search 3 In the search results select the option that best describes the problem and follow the remaining troubleshooting steps Using Support Tools Dell Diagnostics If you experience a problem with your computer perform the checks in Lockups and Software Problems on page 32 and run Dell Diagnostics before you contact Dell for technical assistance K NOTE Dell Diagnostics works only on Dell computers Ensure that the device that you want to test displays in the system setup utility and is active To enter the system setup BIOS utility turn on or restart your computer and press F2 when the DELL logo appears 39 Using Support Tools Starting Dell ePSA Diagnostics Enhanced Pre boot System Assessment ePSA tests devices such as the system board keyboard display memory hard drive and so on 1 Turn on or restart your computer 2 When the DELL logo appears press lt F12 gt immediately NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then
36. to connect to the network connector Do not plug a telephone cable RJ11 connector into the network connector To connect your computer to a network or a broadband device connect one end of the Ooo network cable to either a network port or a broadband device Connect the other end of the network cable to the network connector RJ45 connector on the back panel of your computer A click indicates that the network d cable has been securely attached VA Setting Up Your Inspiron Desktop Connect the Power Cable Press the Power Button qum REN i ieo 1 A Setting Up Your Inspiron Desktop Set Up the Operating K NOTE For optimal performance of your computer it is recommended that you System download and install the latest BIOS and drivers for your computer available at Your Dell computer is preconfigured with support dell com the Microsoft Windows operating system To set up Windows for the first time follow K NOTE For more information on the the instructions on the screen These steps operating system and features go to are mandatory and may take some time support dell com MyNewDell to complete The Windows
37. umentation If necessary uninstall and then reinstall the program K NOTE Software usually includes installation instructions in its documentation or on CD If the computer stops responding or a solid blue screen appears CAUTION You might lose data if you are unable to perform an operating system shutdown If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off and then restart your computer Solving Problems If a program is designed for an earlier Microsoft Windows operating system Run the Program Compatibility Wizard The Program Compatibility Wizard configures a program so that it runs in an environment similar to an earlier version of Microsoft Windows operating system To run the Program Compatibility Wizard 1 Click Start e Control Panel Programs Run programs made for previous versions of Windows 2 In the welcome screen click Next 3 Follow the instructions on the screen 33 Solving Problems If you have other software problems Back up your files immediately Use a virus scanning program to check the hard drive or CDs e Save and close any open files or programs and shut down your computer through the Start O menu e Check the software documentation or contact the software manufacturer for troubleshooting information Ensure that the program i
38. ure during HDD boot test Contact Dell see Contacting Dell on page 57 for assistance Keyboard failure Replace the keyboard or check the cable for loose connection 37 Using Support Tools No boot device available No bootable partition on hard drive the hard drive cable is loose or no bootable device exists e f the hard drive is your boot device ensure that the cables are connected and that the drive is installed properly and partitioned as a boot device Enter system setup and ensure that the boot sequence information is correct see the Service Manual at support dell com manuals No timer tick interrupt A chip on the system board might be malfunctioning or there might be a system board failure see the Service Manual at support dell com manuals or Contact Dell see Contacting Dell on page 57 for assistance 38 USB over current error Disconnect the USB device Your USB device needs more power for it to function properly Use an external power source to connect the USB device or if your device has two USB cables connect both of them CAUTION Hard Drive SELF MONITORING SYSTEM has reported that a parameter has exceeded its normal operating range Dell recommends that you back up your data regularly A parameter out of range may or may not indicate a potential hard drive problem S M A R T error possible hard drive failure Contact Dell see Contacting Dell on page 57 for assi
39. urns on when the computer reads or writes data A blinking white light indicates hard drive activity AA CAUTION To avoid loss of data never turn off the computer while the hard drive activity light is blinking 7 Media Card Reader Provides a fast and convenient way to view and share digital photos music and videos stored on a media card 8 Optical drive eject button 2 Opens the optical drive tray when pressed 18 Using Your Inspiron Desktop 19 Using Your Inspiron Desktop Back View Features 20 Power supply light Indicates power availability of the power supply NOTE The power supply light may not be available on all computers Voltage selector switch Allows you to select the voltage rating appropriate for your region Power connector Connects to the power cable The appearance of this connector may vary Back panel connectors Connect USB audio video and other devices to the appropriate connectors Expansion card slots Provide access to connectors on any installed PCI Express cards Service Tag and Express Service Code Used to identify your computer when you access the Dell Support website or call technical support Using Your Inspiron Desktop 7 Padlock slot Allows you to attach a standard padlock to prevent unauthorized access to the interi
40. ver them Restoring Your Operating System Starting System Restore 1 Click Start O 2 In the search box type System Restore and press lt Enter gt K NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to continue the desired action 3 Click Next and follow the instructions on the screen In the event that System Restore did not resolve the issue you may undo the last system restore 43 Restoring Your Operating System Undoing the Last System Restore K NOTE Before you undo the last system restore save and close all open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click Start O 2 In the search box type System Restore and press lt Enter gt 3 Click Undo my last restoration and click Next 44 Dell DataSafe Local Backup A CAUTION Using Dell DataSafe Local Backup to restore your operating system permanently removes any programs or drivers installed after you received your computer Create backup media of applications you need to install on your computer before using Dell DataSafe Local Backup Use Dell DataSafe Local Backup only if System Restore did not resolve your operating system problem A CAUTION Although Dell DataSafe Local Backup is designed to preserve the data files on your computer it is recommen
41. w organize or edit your pictures You can create slideshows and collections of your pictures and upload them to Facebook or Flickr when connected to the Internet 26 DELL WEB Provides a preview of up to four of your favorite web pages Click or tap the web page preview to open it in the web browser VIDEO View videos The optional CinemaNow application allows you to purchase or rent movies and TV shows when connected to the Internet SHORTCUTS Provides quick access to your frequently used programs Web Tile Provides a preview of up to four of your favorite web pages The tile allows you to add edit or delete a web page preview Click the web page preview to open it in the web browser You can also create multiple Web Tiles through the Apps Gallery Using Your Inspiron Desktop 27 Solving Problems This section provides troubleshooting information for your computer If you cannot solve your problem using the following guidelines see Using Support Tools on page 35 or Contacting Dell on page 57 WARNING Only trained service personnel should remove the computer cover See the Service Manual at support dell com manuals for advanced service instructions Beep Codes Your computer might emit a series of beeps during start up if there are errors or problems This series of beeps called a beep code identifies a problem If this occurs write down the beep code and contact D
42. y interest in trademarks and trade names other than its own 2011 03 Rev A00 Contents Setting Up Your Inspiron Desktop 5 Before Setting Up Your Computer 5 Connect the Display 6 Connect the Keyboard and Mouse 8 Connect the Network Cable Optional aci ti 9 Connect the Power Cable 10 Press the Power Button 10 Set Up the Operating System 11 Create System Recovery Media Recommended 12 Set Up the TV Tuner Optional 1 3 Connect to the Internet Optional 13 Using Your Inspiron Desktop 16 Front View Features 16 Back View Features 20 Back Panel Connectors 22 Software Features 24 Dell DataSafe Online Backup 25 Dell Stage i tock rss so hoes aw Rs 25 Solving Problems 28 Beep Codes 28 Network Problems 29 Power Problems 30 Memory Problems 31 Lockups and Software Problems 32 Using Support Tools 35 Dell Support Center 35 My Dell Downloads 36 System Messages 37 Hardware Troubleshooter 39 Dell Diagnostics 39 Contents Restoring Your Operating System System Restore Dell DataSafe Local Backup System Recovery Med
43. you need to reinstall your operating system run a diagnostic program for your computer reinstall system software for more information about the Microsoft Windows operating system and features upgrade your computer with new or additional components like a new hard drive reinstall or replace a worn or defective part 58 See System Recovery Media on page 47 Dell Diagnostics on page 39 My Dell Downloads on page 36 support dell com the Service Manual at support dell com manuals K NOTE In some countries opening and replacing parts of your computer may void your warranty Check your warranty and return policies before working inside your computer If you need to find safety best practices information for your computer review Warranty information Terms and Conditions U S only Safety instructions Regulatory information Ergonomics information and End User License Agreement find your Service Tag Express Service Code You must use the service tag to identify your computer on support dell com or to contact technical support find drivers and downloads readme files access technical support and product help check on your order status for new purchases find solutions and answers to common questions locate information for last minute updates about technical changes to your computer or advanced technical reference material for technicians or experienced users Finding More Information
44. your wireless router To set up your connection to a wireless router 1 Save and close any open files and exit any open programs 2 Click Start O Control Panel 3 In the search box type network and then click Network and Sharing Center Connect to a network 4 Follow the instructions on the screen to complete the setup 14 Setting Up Your Internet Connection ISPs and ISP offerings vary by country Contact your ISP for offerings available in your country If you cannot connect to the Internet but have successfully connected in the past the ISP might have a service outage Contact your ISP to check the service status or try connecting again later Have your ISP information ready If you do not have an ISP the Connect to the Internet wizard can help you get one To set up your Internet connection 1 Save and close any open files and exit any open programs 2 Click Start e Control Panel 3 n the search box type network and then click Network and Sharing Center Set up a new connection or network Connect to the Internet The Connect to the Internet window appears F NOTE If you do not know which type of connection to select click Help me choose or contact your ISP 4 Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup Setting Up Your Inspiron Desktop 15 Using Your Inspiron Desktop This section provides information about th
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