Operating instructions ZEBRA KR203
Contents
1. Print Test Page Sends a page to the printer to see if everything is working properly 8 6 2010 KR203 Software Integrator Guide P1028248 001 Rev A 16 Windows Driver Properties Sharing The sharing tab enables you to share the printer with other computers P1028248 001 Rev A KR203 Software Integrator Guide 8 6 2010 Windows Driver Properties 17 Ports The Ports tab enables you to assign the printer to a specific port on the computer Additionally by having the Enable bidirectional support box checked the printer can send messages to the computer Enable printer pooling is useful when multiple printers are connected to the same PC and shared resources are necessary to print many documents or as a backup 8 6 2010 KR203 Software Integrator Guide P1028248 001 Rev A 18 Windows Driver Properties Advanced The Advanced Tab enables you to control when receipts are printed P1028248 001 Rev A KR203 Software Integrator Guide 8 6 2010 Windows Driver Properties 19 Color Management 8 6 2010 KR203 Software Integrator Guide P1028248 001 Rev A 20 Windows Driver Properties Device Settings The Device Settings Tab is where the main features of the printer are configured Form To Tray Assignment Selects the media width and page length You re reading an excerpt Click here to read official ZEBRA KR203 user guide http yourpdfguides com dref 3693717 The driver supports page length from 92mm to 600mm with the default set to 400mm The driver supports page wi2. Status Compares to Zebra Status PRINTER_STATUS_NOT_AVAILABLE PRINTER_STATUS_NOT_AVAILABLE IPRINTER_STATUS_NOT_AVAILABLE PRINTER_STATUS_TONER_LOW PRINTER_STATUS_OUTPUT_BIN_FULL Wrong firmware ESC ENQ I NAK 14 check ExtendedError Retract occurred ESC ENQ 1 NAK 16 check ExtendedError Paused ESC ENQ 1 NAK 17 check ExtendedError Paper near end ESC ENQ 6 Paper in presenter ESC ENQ 6 Table A 2 Status definition in Winspool h define PRINTER_STATUS_ERROR define PRINTER_STATUS_PAPER_JAM define PRINTER_STATUS_PAPER_OUT define PRINTER_STATUS_PAPER_PROBLEM define PRINTER_STATUS_OFFLINE define PRINTER_STATUS_OUTPUT_BIN_FULL define PRINTER_STATUS_NOT_AVAILABLE define PRINTER_STATUS_TONER_LOW define PRINTER_STATUS_USER_INTERVENTION define PRINTER_STATUS_DOOR_OPEN 0x00000002 Dx00000008 0x00000010 0x00000040 0x00000080 0x00000800 0x00001000 0x00020000 0x00100000 0x00400000 Note In order to indicate the Paper near end status the driver utilizez the unused Microsoft status code PRINTER_STATUS_TONER_LOW P1028248 001 Rev A KR203 Software Integrator Guide 8 6 2010 Appendix A Windows Compatible Status A 3 Windows Incompatible Status If a printer status doesn t have a corresponding Windows status the Error key will have PRINTER_STATUS_NOT_AVAILABLE set and you need to evaluate the ExtendedError key Statuses that have a representation within the Windows status may also have an ESC ENQ 1 NAK value see Table A 1 and will be stored in the printer Exte
3. all this is done you can start your monitoring thread m_StatusThread AfxBeginThread StatusThreadProc amp cTi THREAD_PRIORITY_NORMAL 0 0 NULL 8 6 2010 KR203 Software Integrator Guide P1028248 001 Rev A B 4 Appendix B Implementation in Monitor Thread Implementation in Monitor Thread 1 Fill Event Arrays In the monitoring thread create and fill an array of handles with the error and status event handle myHandle 0 pInfo gt hError myHandle 1 pInfo gt hStatus 2 Start the Waiting Loop Start the waiting loop UINT StatusThreadProc LPVOID pParam CStatusThreadInfo pInfo CStatusThreadInfo pParam longdwResult 0 longdwRet 0 TCHARstr 50 0 HANDLEmyHandle 2 NULL DWORDdType 0 DWORDdNeeded 0 DWORDdwPgCnt 0 DWORDdwCutCnt 0 if pInfo NULL OutputDebugString L entering Status Poll thread Failed return 1 myHandle 0 pInfo gt hError myHandle 1 pInfo gt hStatus HWND hWnd GetDigltem HWND pInfo gt myHwnd IDC_STATUS HWND hWnd pInfo gt myHwnd OutputDebugString L entering Status Poll thread An SendMessage hWnd WM_SETTEXT 0 LPARAM L entering Status Poll thread if pObject is not valid P1028248 001 Rev A KR203 Software Integrator Guide 8 6 2010 Appendix B Implementation in Monitor Thread B 5 while pInfo gt m_hStatusEventKillThread if dwRet WaitForMultipleObjects 2 myHandle FALSE pInfo gt dSleepTime WAIT_FAILED if dwRet WAIT_OBJECT_0 dwRet WAIT_OBJECT_0 1 i
4. days per year www zebra com For questions on the operation of Zebra equipment and software please call your distributor For additional assistance contact us Please have your ynodel and serial numbers available Rev A KR403 Appendix A Windows Compatible Status These statuses will also be stored in the printer ERROR key in th registry and can be extracted with GetPrinterData Statuses Defined in winspool h Table A 1 Windows Status Compares to Zebra Status PRINTER_STATUS_PAPER_JAM PRINTER_STATUS_USER_INTERVENTION PRINTER_STATUS_PAPER_OUT PRINTER_STATUS_DOOR_OPEN PRINTER_STATUS_PAPER_PROBLEM PRINTER_STATUS_NOT_AVAILABLE PRINTER_STATUS_ERROR PRINTER_STATUS_NOT_AVAILABLE PRINTER_STATUS_NOT_AVAILABLE PRINTER_STATUS_NOT_AVAILABLE PRINTER_STATUS_NOT_AVAILABLE IPRINTER_STATUS_NOT_AVAILABLE Paper jam ESC ENQ 1 NAK 1 Cutter not home ESC ENQ 1 NAK 2 Out of paper ESC ENQ 1 NAK 3 Print head lifted ESC ENQ 1 NAK 4 Paper feed problem ESC ENQ I NAK 5 Temperature error ESC ENQ I NAK 6 Presenter jam ESC ENO I NAK 7 check ExtendedError Retract jam ESC ENQ 1 NAK 8 check ExtendedError Black mark not found ESC ENQ 1 NAK 10 check ExtendedError lack mark calibration error ESC ENQ 1 NAK 11 check ExtendedError Index error ESC ENQ 1 NAK 12 check ExtendedError Checksum error ES ENQ 1 NAK 13 check ExtendedError 8 6 2010 KR203 Software Integrator Guide P1028248 001 Rev A A 2 Appendix A Windows Compatible Status Table A 1 Windows
5. new form follow these steps 1 Access the Forms tab of the Print Server Properties dialog box 2 Use the Forms On list box to select the existing form on which you want to base the new form 3 Select the Create A New Form check box 4 Enter anew name for the Form in the Form Description For field 5 Use the fields in the Measurements area to set the paper size and margins 6 Choose the Save Form button to save the form P1028248 001 Rev A KR203 Software Integrator Guide 8 6 2010 Appendix C Setup Printer Forms in Windows 7 C 3 Setup Printer Forms in Windows 7 You can use Print Management to manage printer forms To open Print Management click Start point to Administrative Tools and then click Print Management You must have Administrative permissions to perform this task To manage forms 1 Open Print Management 8 6 2010 KR203 Software Integrator Guide P1028248 001 Rev A C 4 Appendix C Setup Printer Forms in Windows 7 2 In the left pane click Print Servers click the applicable print server right click Forms and then click Manage Forms 3 In the Printer Server Properties dialog box do the following P1028248 001 Rev A KR203 Software Integrator Guide 8 6 2010 Appendix C Setup Printer Forms in Windows 7 C 5 4 To create a new form select an existing form select the Create a new form check box change the printer measurement units paper size and printer area margins as needed click Save Form and then click OK 5 To delete a form select
6. ErrorState Case 0 Wscript Echo ExtendedDetectedErrorState amp wbemObject ExtendedDetectedErrorState amp Unknown case 1 Wscript Echo ExtendedDetectedErrorState wbemObject ExtendedDetectedErrorState amp Other case 2 Wscript Echo ExtendedDetectedErrorState amp wbemObject ExtendedDetectedErrorState amp No Error case 3 Wscript Echo ExtendedDetectedErrorState amp wbemObject ExtendedDetectedErrorState amp Low Paper 8 6 2010 KR203 Software Integrator Guide P1028248 001 Rev You can access this dialog box by doing the following 1 Double click on the printer s icon in the Control Panel or select Settings in the Start menu and then choose the Printers option 2 In the Printers window select Server Properties from the File menu 3 Use the Forms tab of the Print Server Properties dialog box to view printer forms 8 6 2010 KR203 Software Integrator Guide P1028248 001 Rev A C 2 Appendix C Setup Printer Forms in Windows XP and Vista Viewing and Creating Printer Forms Forms are used by the print server to define the standard sizes for paper envelopes and transparencies To view the current settings for a printer form follow these steps 1 Open the Print Server Properties dialog box and then click on the Forms tab as shown above 2 Use the Forms On list box to select the form you want to view The form settings are shown in the Measurements area You can t change or delete the default system forms To create a
7. P 1028249 for instructions The printhead is damaged Replace the printhead Refer to the Service Manual P1028249 for instructions The printhead wiring may be damaged or not connected properly Check the wiring connections at the printhead and the main logic board Check for damage to the wiring Replace the wiring if damaged Rev A KR403 34 Troubleshooting Print Quality Problems The printed image does not look right The printhead is dirty Clean the printhead Refer to the Service Manual P 1028249 for instructions The printhead has worn out The printhead is a consumable item and will wear out due to friction between the media and printhead Using unapproved media may shorten life or damage your printhead Replace the printhead Refer to the Service Manual P1028249 for instructions Adjust the print darkness and or print speed See Device Settings on page 20 The Windows printer driver or application software may change these settings and may require a change to optimize print quality The media being used is incompatible with the printer Be sure to use the recommended media for your application and always use Zebra approved media The platen driver roller maybe losing traction due to Foreign objects attached to its surface The rubbery smooth surface has become polished and slippery The platen may need cleaning or replacement Refer to the Service Manual P1028249 for instructions There are long tracks of missing pr
8. UN Your Por Guides You can read the recommendations in the user guide the technical guide or the installation guide for ZEBRA KR203 You ll find the answers to all your questions on the ZEBRA KR203 in the user manual information specifications safety advice size accessories etc Detailed instructions for use are in the User s Guide User manual ZEBRA KR203 User guide ZEBRA KR203 Operating instructions ZEBRA KR203 Instructions for use ZEBRA KR203 Instruction manual ZEBRA KR203 Zebra KR203 Kiosk Receipt Printer Software Integrator Guide P1c2a2e8 001 Rev A You re reading an excerpt Click here to read official ZEBRA KR203 user guide http yourpdfguides com dref 3693717 Manual abstract Copyright violators may be subject to civil liability Software ZIH Corp All rights reserved worldwide ZebraLink and all product names and numbers are trademarks and Zebra the Zebra logo ZPL ZPL II Element Energy Equalizer Circuit and E3 Circuit are registered trademarks of ZIH Corp All rights reserved worldwide All other brand names product names or trademarks belong to their respective holders For additional trademark information please see Trademarks on the product CD Proprietary Statement This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries Zebra Technologies It is intended solely for the information and use of parties operating and maintaining the eq
9. a roll and from roll to roll of media The printer will automatically initiate a media length calibration if the expected media length or the page to page gap distance has exceeded the acceptable variation range when starting a print job or feeding media If the printer does not detect blacklines or notches with black mark sensing after feeding the media the default maximum label length distance of 24 inches 610mm then the printer will report a media error Optionally the printer can be set to do a short media calibration after loading media or when closing the printhead with power on The printer will then feed up to three labels while calibrating The printer will not load the media The media has changed or a different media guide has been installed Make sure the appropriate media guide is installed for the media being used Refer to the Hardware Integrator Guide P1016701 for instructions Perform the two flash procedure to recalibrate the printer and then perform the four flash procedure to reset the printer default settings Refer to Application LED States on page 31 Reload the media refer to the Hardware Integrator Guide P1028247 for media loading procedures Load the media manually Refer to the Hardware Integrator Guide P1016701 for instructions The platen driver roller maybe losing traction due to Foreign objects attached to its surface The rubbery smooth surface has become polished and slippery The platen may
10. dths of 58 60 80 and 82 5mm The driver incorporates a side margin of 2mm For suggestions on making custom forms refer to Setup Printer Forms in Windows XP and Vista on page C 1 and Setup Printer Forms in Windows 7 on page C 3 Printer Settings Darkness sets the level of the black on the page The range of the darkness setting is from 0 to 30 with the default setting at 20 Max Print Speed is how fast the page will print The range of the max print speed setting is from 75mm to 152mm sec with the default setting at 152 mm s Document Settings Media Tracking sets continuous variable length or mark sensing with the default set to variable length When media tracking is set to continuous the driver sends the full page size to the printer Page Mode The page length will always be the same as the selected paper P1028248 001 Rev A KR203 Software Integrator Guide 8 6 2010 Windows Driver Properties 21 size e g if 58mm x 200mm Roll Paper is selected the print will be 200mm long in Page Mode When media tracking is set to variable the driver will shorten the print to only contain the imaged document The driver will end the print after the last printed element text barcode or graphic then send a feed cut and eject command The page length may vary from page to page but will always be a minimum of 92mm When mark sensing is set the driver will send the page size to the printer the printer will restrict the print to the area between the black mark
11. e online click the blue text to jump to its location Important Advises you of information that is essential to complete a task Note Indicates information that emphasizes or supplements important points of the main text 8 6 2010 KR203 Software Integrator Guide P1028248 001 Rev A 4 Introduction Document Conventions P1028248 001 Rev A KR203 Software Integrator Guide 8 6 2010 2 Windows Driver Description The Windows driver is the only method of communicating with the printer The driver s functions also include the rendering engine user interface and a language monitor for reporting printer functions The driver interface includes tools for updating the printer firmware checking and printing configuration status and setting up for different types of media The driver currently runs on Windows XP Windows Vista Windows 7 Windows Sedows XP Windows Vista Windows 7 Windows Server 2003 or Windows Server 2008 the host computer will automatically recognize the printer upon reconnecting When the printer is disconnected the printer icon will show Offline then Offline Offline The printer icon will also be grayed out as it cannot be found by the host computer Proceed with the repair procedures or power on procedures or wait ten seconds and then reconnect the printer to the host computer The printer icon will show Offline then Not Available Press and release feed button on the printer to feed a blank receipt The printer icon will show O
12. ecked again to see if the printer has any errors or if the paper has been taken etc Monitoring in a separate application usually doesn t allow direct interaction with the printed job so the printer is polled as often as possible to get most accurate information on what the printer is doing This is usually very time consuming and care must be taken for synchronizing with a current print job Since the latter example is most commonly used for status monitoring an event notification has been incoprorated into the language monitor to allow a monitoring application to do other tasks and have a separate thread listening for the printer status or error event change When this occurs the thread is simply getting the status and reporting this back to the main program or doing any other kind of reporting To accommodate this notification for all error and status changes two mechanisms have been incorporated into the language montor 8 6 2010 KR203 Software Integrator Guide P1028248 001 Rev A B 2 Appendix B Programming Example Monitoring while printing Status monitoring has been implemented in the internal printing structure of the language montor When a document is opened printed and closed the language monotr will check the printer status before and after printing and will also react to write errors if any occur It will then set the printer status and raise the error event Monitoring while idle An internal status thread has been implemented which read
13. ed flash then the printer is reporting media in the presenter Remove any media that may be in the presenter The presenter motor may need to be replaced Refer to the Service Manual P 1028249 for instructions The presenter drive gears may be damaged or worn Refer to the Service Manual P1028249 for instructions Other Problems The receipts are not cutting properly The cutter blade may be worn Replace the cutter blades Refer to the Service Manual P 1028249 for instructions The cutter tensioner may be worn or damaged eplace the cover plate assembly Refer to the Service Manual P 1028249 for instructions Check the Cutter Mode setting and the Partial Cut Width setting in the Windows driver See Device Settings on page 20 Rev A KR403 Troubleshooting Other Problems 37 The cutter motor may need to be replaced Refer o the Service Manual P 1028249 for instructions The cutter drive gear drive pin or cutter actuator may be damaged or worn Refer to the Service Manua P1028249 for instructions Check for the latest firmware and driver version There are no lights on the printer Make sure there is power applied to the printer The control panel may be dirty or damaged Refer to the Service Manual P1028249 for instructions The main logic board may be damaged Refer to the Service Manual P 1028249 for instructions Check for the latest firmware and driver version A receipt format was sent to but not recognized by the p
14. equirements 1 Choose the correct media guide for the desired media width Refer to the Hardware Integrator Guide P1028247 for media guide installation instructions 2 Perform a media guide calibration Refer to Application User Interface on page 63 3 Load the desired media 4 In the Tools tab of the Windows driver click Set Black Mark Mode A dialog box will appear asking to confirm your selection click Yes 5 The printer will feed media detect the black marks and eject the media lt indicates the printer is functioning normally This code indicates that media is stuck in the presenter This code indicates that the print head has been lifted This code indicates that the bootware has detected an incorrect or missing checksum in the firmware This error is cleared when the firmware is reloaded or updated Refer to the Software Integrator Guide for firmware upload procedure Four Red Flashes 4 Print Head Lifted Five Red Flashes 5 Paper Feed Error Yellow Flashing 6 Head Temperature Error Rapid Amber Flashing Firmware missing or corrupt Rev A KR403 Troubleshooting Print Quality Problems 33 Application User nterface With the printer power on press and hold the feed button Continue holding the feed button until the status indicator flash sequence occurs The nex flash sequence occurs after completion of the previous flash sequence The flash sequences perfo
15. f dwRet GetPrinterData pInfo gt hPrinter L Error amp dType LPBYTE amp dwResult sizeof dwResult amp dNeeded ERROR_SUCCESS swprintf_s str 50 L Status Thread error d read O8X Nn dwRet dwResult else swprintf_s str 50 L Status Thread read 08X Mm dwResult OutputDebugString str swprintf_s str 50 L Status Thread read 0x 08X dwResult SendMessage hWnd WM_SETTEXT 0 LPARAM str if dwResult 0x00000000 SendMessage hWnd WM_SETTEXT 0 LPARAM L PRINTER_STATUS_OK if dwResult amp PRINTER_STATUS_ERROR SendMessage hWnd WM_SETTEXT 0 LPARAM L PRINTER_STATUS_ERROR if dwResult amp PRINTER_STATUS_PENDING_DELETION SendMessage hWnd WM_SETTEXT 0 LPARAM L PRINTER_STATUS_PENDING_DELETION if dwResult amp PRINTER_STATUS_PAPER_JAM SendMessage hWnd WM_SETTEXT 0 LPARAM L PRINTER_STATUS_PAPER_JAM if dwResult amp PRINTER_STATUS_PAPER_OUT SendMessage hWnd WM_SETTEXT 0 LPARAM L PRINTER_STATUS_PAPER_OUT if dwResult amp PRINTER_STATUS_PAPER_PROBLEM SendMessage hWnd WM_SETTEXT 0 LPARAM L PRINTER_STATUS_PAPER_PROBLEM if dwResult amp PRINTER_STATUS_OFFLINE SendMessage hWnd WM_SETTEXT 0 LPARAM L PRINTER_STATUS_OFFLINE if dwResult amp PRINTER_STATUS_IO_ACTIVE 8 6 2010 KR203 Software Integrator Guide P1028248 001 Rev A B 6 Appendix B Implementation in Monitor Thread SendMessage hWnd WM_SETTEXT 0 LPARAM L PRINTER_STATUS_IO_ACTIVE
16. ic Zebra Technologies Asia Pacific Pte Ltd 120 Robinson Road 06 01 Parakou Building Singapore 068913 T 65 6858 0722 F 65 6885 0838 T 65 6858 0722 F 65 6885 0838 E China tschina zebra com All other areas tsasiapacific zebra com T 44 0 1772 693069 F 44 0 1772 693046 New requests ukrma zebra com Status updates repairupdate zebra com T 44 0 1628 556000 F 44 0 1628 556001 E Eurtraining zebra com T 65 6858 0722 F 65 6885 0838 E China tschina zebra com All other areas tsasiapacific zebra com T 65 6858 0722 F 65 6885 0838 E China tschina zebra com All other areas tsasiapacific zebra com E China GCmarketing O zebra com All other areas A PACChannelmarketing zebra co m T 65 6858 0722 F 65 6885 0836 E China order csr zebra com All other areas csasiapacific zebra com T 1 847 793 6868 T 1 847 793 6864 F 1 847 913 2578 E ttamerica zebra com T 1 877 ASK ZEBRA 275 9327 E inquiry4 zebra om T 44 0 1628 556037 F 44 0 1628 556005 E mseurope zebra com T 1 877 ASK ZEBRA 275 9327 E clientcare zebra com T 44 0 1628 556032 F 44 0 1628 556001 E cseurope zebra com P1028248 001 Rev A KR203 Software Integrator Guide 8 6 2010 Introduction Document Conventions 3 Document Conventions The following conventions are used throughout this document to convey certain information Alternate Color Cross references contain links to other sections in this guide If you are viewing this guid
17. if dwResult amp PRINTER_STATUS_BUSY SendMessage hWnd WM_SETTEXT 0 LPARAM L PRINTER_STATUS_BUSY if dwResult amp PRINTER_STATUS_PRINTING SendMessage hWnd WM_SETTEXT 0 LPARAM L PRINTER_STATUS_PRINTING if dwResult amp PRINTER_STATUS_OUTPUT_BIN_FULL SendMessage hWnd WM_SETTEXT 0 LPARAM L PRINTER_STATUS_OUTPUT_BIN_FULL if dwResult amp PRINTER_STATUS_PROCESSING SendMessage hWnd WM_SETTEXT 0 LPARAM L PRINTER_STATUS_PROCESSING if dwResult amp PRINTER_STATUS_USER_INTERVENTION SendMessage hWnd WM_SETTEXT 0 LPARAM L PRINTER_STATUS_USER_INTERVENTION if dwResult amp PRINTER_STATUS_DOOR_OPEN SendMessage hWnd WM_SETTEXT 0 LPARAM L PRINTER_STATUS_DOOR_OPEN if dwResult amp PRINTER_STATUS_NOT_AVAILABLE SendMessage hWnd WM_SETTEXT 0 LPARAM L PRINTER_STATUS_NOT_AVAILABLE if dwRet GetPrinterData pInfo gt hPrinter L ExternalError amp dType LPBYTE amp dwResult sizeof dwResult amp dNeeded ERROR_SUCCESS swprintf_s str 50 L Status Thread error d read 08X M dwRet dwResult else swprintf_s str 50 L External Error read 08X mn dwResult OutputDebugString str swprintf_s str 50 L External Error read 08X dwResult SendMessage hWnd WM_SETTEXT 0 LPARAM str else P1028248 001 Rev A KR203 Software Integrator Guide 8 6 2010 Appendix B Implementation in Monitor Thread B 7 SendMessage hWnd WM_SETTEXT 0 LPARAM L Timeou
18. int blank vertical lines on several labels The printhead may be dirty or damaged The printhead is dirty Clean the printhead Refer to the Service Manual P 1028249 for instructions The printhead is damaged You re reading an excerpt Click here to read official ZEBRA KR203 user guide http yourpdfguides com dref 3693717 Replace the printhead Refer to the Service Manual P 1028249 for instructions The printhead has worn out The printhead is a consumable item and will wear out due to friction between the media and printhead Using unapproved media may shorten life or damage your printhead Replace the printhead Refer to the Service Manual P1028249 for instructions The printing does not start at the top of the receipt or misprinting of one to three receipts The printer needs to be calibrated refer to the two flash sequence of Application User Interface on page 33 Reload the media Refer to the Hardware Integrator Guide P1016701 for instructions Rev A KR403 Troubleshooting Media Sensing Problems 35 Media Sensing Problems The KR403 printer default media mode is Continuous The printer will remain in this mode until it is changed by the Windows Driver The KR403 printer has automatic media calibration capability for black mark media Once the printer is printing or feeding media the printer continually checks and adjusts the media sensing to accommodate for minor changes in media parameters from page to page on
19. ndedError key in the registry and can be extracted with GetPrinterData using the ExtendedError key For the meanings of these NAK responses see the appropriate Technical Manual for your printer under the ESC ENO 1 section Note Any other Windows status may be used in the future so mask away undefined bits in your application Table A 3 GetPrinterData Key Values Printer DsMonitor Key Explanation Type Error ErrorEvent ExtendedError StatusEvent DeleteJob Printer Error or Status in Windows 16 bit format Error event name for error event trigger Extended status according to Appendix B Status event name for status event trigger Flag to delete print jobs on error REG_DWORD REG_SZ REG_DWORD REG_SZ REG_DWORD 8 6 2010 KR203 Software Integrator Guide P1028248 001 Rev A A 4 Appendix A Windows Compatible Status P1028248 001 Rev A KR203 Software Integrator Guide 8 6 2010 Appendix B Programming Example Background In order to incorporate the way status monitoring works for the KR203 printer setup it is important to understand what happens in a kiosk when you print and when status monitoring should take place Status monitoring can be handled in two ways Monitoring in the printing application Monitoring in a separate application When monitoring takes place in the printing application normally the printer is observed before sending a print job to see if the printer is OK and then send the print job After the print job is signaled as being printed the status is ch
20. need cleaning or replacement Refer to the Service Manual P 1028249 for instructions The media sensor may be dirty or damaged Refer to the Service Manual P1028249 for instructions The printhead assembly is not closed Check the status light on either side of the printer If the status light is showing four red flashes then the printhead is not closed Push down on the printhead assembly until it locks into place Rev A KR403 36 Troubleshooting Other Problems There is a jam under the printhead Refer to the Service Manual P 1028249 for instructions The large media roll may be over torquing the feed motor Install the large media roll adapter Refer to the Hardware Integrator Guide P 1016701 for instructions The printer will not eject the media The presenter rollers are dirty or damaged The presenter rollers are dirty Refer to the Service Manual P 1028249 for instructions The presenter rollers are damaged Refer to the Service Manual P1028249 for instructions There is a jam under the presenter Refer to the Service Manual P 1028249 for instructions The presenter sensor may be dirty or damaged The presenter sensor is dirty Refer to the Service Manual P1028249 for instructions The presenter sensor is damaged Refer to the Service Manual P 1028249 for instructions The presenter has not cleared the previous receipt Check the status light on either side of the printer If the status light is showing one r
21. ng an excerpt Click here to read official ZEBRA KR203 user guide http yourpdfguides com dref 3693717 Echo DetectedErrorState amp wbemObject DetectedErrorState amp Other case 2 P1028248 001 Rev A KR203 Software Integrator Guide 8 6 2010 Printer amp ttpname Select Case wbemObject PrinterStatus Printer Status amp strPrinterStatus Select Case wbemObject DetectedErrorState Appendix B WMI Script to get Basic Status B 9 Wscript Echo DetectedErrorState amp wbemObject DetectedErrorState amp No Error case 3 Wscript Echo DetectedErrorState amp wbemObject DetectedErrorState amp Low Paper case 4 Wscript Echo DetectedErrorState amp wbemObject DetectedErrorState No Paper case 5 Wscript Echo DetectedErrorState wbemObject DetectedErrorState amp Low Toner case 6 Wscript Echo DetectedErrorState wbemObject DetectedErrorState amp No Toner case 7 Wscript Echo DetectedErrorState wbemObject DetectedErrorState amp Door Open case 8 Wscript Echo DetectedErrorState amp wbemObject DetectedErrorState amp Jammed case 9 Wscript Echo DetectedErrorState amp wbemObject DetectedErrorState amp Offline case 10 Wscript Echo DetectedErrorState amp wbemObject DetectedErrorState amp Service Requested case 11 Wscript Echo DetectedErrorState amp wbemObject DetectedErrorState amp Output Bin Full End Select Select Case wbemObject ExtendedDetected
22. nt printer configuration for use with other printers Export Saves the current printer configuration to a file Import Imports a saved printer configuration file Default Resets all settings to the default parameters When Importing or defaulting the properties you should cancel out of the UI to set the newly loaded parameters since an OK will apply the currently set parameters in the Device Settings Alternatively you can tab through the settings in Device Settings and it will change to the newly loaded properties 8 6 2010 KR203 Software Integrator Guide P1028248 001 Rev A 28 Windows Driver Properties About The About Tab shows the current driver version P1028248 001 Rev A KR203 Software Integrator Guide 8 6 2010 Windows Driver Setting Black Mark Mode 29 Setting Black Mark Mode The printer is optimized to detect black marks printed with IR sensitive ink and ignore preprint in IR blind ink For 80 and 82 5mm media the black marks will be centered 30mm to the right of the paper center when viewing the imaged side of the receipt and print direction is downward for 58 and 60mm media the black marks will be centered 22mm to the left of the paper when viewing the imaged side of the receipt and the print direction is downward The printer will support media with black mark thickness in printing direction of 2 5 9 0mm and a width of 5 0 10 0mm when the black mark is centered on the sensor Refer to the Hardware Integrator Guide P1028247 for black mark media r
23. on information The Enable bidirectional support box must be checked see Ports on page 17 P1028248 001 Rev A KR203 Software Integrator Guide 8 6 2010 Windows Driver Properties 23 Printer Controls Provides additional control for the spooled print job Delete Print Job on Error When checked the driver will delete all print jobs when an error occurs this includes the current and all following print jobs When not selected only the current print job will be deleted all following print jobs will be retained Send Printer Parameter When checked and only send some control commands when unchecked Set vertical home position to zero When checked the top margin is set to It will add the margin to the end of the page when in Continuous mode and discard the margin at the end if in Variable mode In Continuous mode it will also subtract from the printable area 8 6 2010 KR203 Software Integrator Guide P1028248 001 Rev A 24 Windows Driver Properties Update Firmware Check the firmware version installed on the printer by printing a configuration label the firmware version will be shown Go to the Zebra Website at www zebra com to check the latest version Follow the procedures on the website and download the firmware package to the computer to which the printer is connected to and that runs the driver From the Tools tab click on Update Firmware A dialog box will appear Select the printer to be updated Then click Select Firmware and navigate to the fi
24. onal Headquarters The Americas Zebra Technologies International LLC 475 Half Day Road Suite 500 Lincolnshire IL 60069 USA T 1 847 634 6700 Toll free 1 866 230 9494 F 1 847 913 8766 Technical Support For questions on the operation of Zebra equipment and software please call your distributor You re reading an excerpt Click here to read official ZEBRA KR203 user guide http yourpdfguides com dref 3693717 For additional assistance contact us Please have your model and serial numbers available Repair Service Department For back to base service and repair T 1 877 ASK ZEBRA 275 9327 F 1 847 913 2578 Hardware ts1 zebra com Software ts3Ozebra com Kiosk Printers T 1 866 322 5202 kiosksupport zebra com T 1 877 ASK ZEBRA 275 9327 F 1 847 821 1797 E repair zebra com To request a repair in the U S go to www zebra com repair Technical Training Department For Zebra product training courses Inquiry Department For product literature and distributor and dealer information Customer Service Department US Internal Sales Department UK For printers parts media and ribbon please call your distributor or contact us Key T Telephone F Facsimile E E mail Europe Africa Middle East India Zebra Technologies Europe Limited Dukes Meadow Millboard Road Bourne End Buckinghamshire SL8 5XF United Kingdom T 44 0 1628 556000 F 44 0 1628 556001 T 44 0 1628 556039 F 44 0 1628 556003 E Tseurope zebra com Asia Pacif
25. rinter If the status LED is on or flashing refer to Application LED States on page 31 Make sure the USB cable is correctly installed efer to the Hardware Integrator Guide P 1016701 for instructions A communications problem has occurred Perform a USB detect refer to the threeflash sequence of Application User Interface on page 33 The receipts are not cutting at the black mark Make sure you are using the appropriate media guide for the desired media width Refer to the Hardware Integrator Guide P 1016701 for media guide installation instructions Perform a media guide calibration Refer to the two flash sequence of Application User Interface on page 33 Make sure you are using the appropriate media Refer to the Hardware Integrator Guide P1016701 for black mark media requirements Use the Windows driver to set the printer to black mark mode See Tools on page 22 Reload the media Refer to the Hardware Integrator Guide P1016701 for instructions Rev A KR403 38 Troubleshooting Resetting the Factory Default Values Resetting the Factory Default Values Sometimes resetting the printer to the factory defaults may solve some problems You re reading an excerpt Click here to read official ZEBRA KR203 user guide http yourpdfguides com dref 3693717 Refer to the four flash sequence of Application User Interface on page 33 Contact Technical Support Technical Support via the Internet is available 24 hours per day 365
26. rinter will retain a portion of the receipt in the presenter unless the Clear Presenter option is set to Yes Presenter Length Addition is an additional length to compensate for the thickness of the kiosk wall The range is from 0 to 255mm with the default set to 0 Presenter Timeout determines how long the presenter will hold the receipt before ejecting it The range for the timeout is from 0 to 300 seconds with the default set at 0 Clear Presenter determines if a receipt is retained or if it is ejected after the the presenter Clear Presenter should not be used with Page Hold and will be set to No if Page Hold is selected Page Hold determines if individual pages of a multi page print are held The driver shall monitor the presenter to determine if it has cleared before sending the next page Page Hold should only be used with Cut per page and will be set to No otherwise 8 6 2010 KR203 Software Integrator Guide P1028248 001 Rev A 22 Windows Driver Properties Tools The Tools Tab enables access to diagnostic functions and controls Clear Kiosk Presenter Ejects any media in the presenter Send PRN File Sends a saved PRN file to the printer Update Firmware Calls the firmware downloader utility and updates the printer firmware Set Black Mark Mode Sets the printer to use black mark media Set Continuous Mode Set the printer to print continuous pages Feed One Receipt Feeds a single blank receipt Print Config Label Prints a page with the printer configurati
27. rm the following functions Table 3 2 Application User Interface Status Flash Sequence One Flash then Solid Green Two Flash then Solid Green Three Flash then Solid Green Four Flash then Solid Green Five Flash then Solid Green Action Appears for one second This will print an internal self test page Appears for one second Performs system calibration must be started with paper out of presenter and from under printhead and with no error signaled Appears for one second Performs a simulated USB cable connect and reconnect causing a USB plug and play event to occur Appears for one second Sets all printer settings to the default with the exception of media guide calibration then it will perform the media guide calibration Appears for one second Prints a 50 gray pattern ejects it and then prints a diagonal line pattern and ejects it If the feed button remains pressed after the five flash sequence the status light goes off Printer status is also reported during normal operation when an error occurs or a status request can be sent to the printer via the Windows driver for error codes reported by the Windows driver Print Quality Problems No print on the label The media may not be direct thermal media or the thermal media coating is not facing upward Is the media loaded correctly Is the thermal media coating facing upward The printhead may be dirty or damaged The printhead is dirty Clean the printhead Refer to the Service Manual
28. rmware package downloaded from the Zebra Website P1028248 001 Rev A KR203 Software Integrator Guide 8 6 2010 Windows Driver Properties 25 Click Download Firmware Confirm the installation by clicking Yes The status light on the printer will flash intermittently between green and red indicating that a firmware update is in progress The printer will reset and the Found New Hardware Wizard will begin configuring the printer with the new firmware Click Finish to continue 8 6 2010 KR203 Software Integrator Guide P1028248 001 Rev A 26 Windows Driver Properties Printer Information The Printer Information Tab gives detailed information about the service of the printer The Enable bidirectional support box must be checked see Ports on page 17 You re reading an excerpt Click here to read official ZEBRA KR203 user guide http yourpdfguides com dref 3693717 Cut Odometer Displays the number of cuts made Length Odometer Displays how much media has been fed through the printer Serial Number Displays the serial number of the connected printer Windows Error Show the windows error code Printer Status Displays the state of the printer See Table A 1 on page A 1 for errors descriptions efresh Changes the information shown in the Printer Information tab to the most current condition P1028248 001 Rev A KR203 Software Integrator Guide 8 6 2010 Windows Driver Properties 27 Import Export Settings The Import Export Tab enables you to save the curre
29. s If the printed area is larger than the space between the black marks it will print additional pages receipts The margin values in the receipt application must be corrected after setting the driver values If the margin in the application is set to 9mm and the driver is set to 2mm the application setting will be enforced unless the driver is changed accordingly Compression sets whether the data is sent to the printer compressed or uncompressed If the data is sent uncompressed this may result in longer print times However depending on the complexity of the image compressed data may not significantly reduce print time Presenter Settings Cutter Mode determines how the receipt is cut Partial Cut Width sets the width of paper that remains attached in the center of the receipt after a cut The range is 0 and Imm to 60mm If the range is set to O then the receipt will be cut completely Partial cut is activated only when cut per document is selected in other words when a multi page document is sent to the printer each page will receive a partial cut and a full cut at the end of the document Note Partial cut will only work with Document mode and will be set to O otherwise Presenter Loop Length determines how much paper is held in the presenter loop Eject Length determines how much paper is exposed for the customer The range is from 1mm to 600mm with the default set to 50mm If the eject length is set larger than the length of the receipt the p
30. s printer status and provides changed status information in the same manner t will set the status and raise an error or status event Therefore it is not necessary for any other monitoring loop to be implemented simply wait for an even in the application s idle loop P1028248 001 Rev A KR203 Software Integrator Guide 8 6 2010 Appendix B Implementation in Calling Application B 3 Implementation in Calling Application 1 Open the Printer The first step of the implementation is to open the printer required to monitor and get the Error event and Status even name bRet OpenPrinter m_csPrinter GetBuffer 1 amp hPrinter amp pd if dRet GetPrinterData hPrinter ErrorEventName amp dType LPBYTE cTmp 100 dNeeded ERROR_SUCCESS You re reading an excerpt Click here to read official ZEBRA KR203 user guide http yourpdfguides com dref 3693717 if dRet GetPrinterData hPrinter StatusEventName amp dType LPBYTE cTmp 100 amp dNeeded ERROR_SUCCESS 2 Open the Event Handles Open the two event handles and fill these handles into a structure that will pass on to the new thread typedef struct _CStatusThreadInfo HWNDmyHwnd DWORDdSleepTime HANDLEhPrinter HANDLEhError HANDLEhStatus BOOLm_hStatusEventKillThread CStatusThreadInfo if cTi hError OpenEvent SYNCHRONIZE TRUE m_csErrorEvent NULL if cTi hStatus OpenEvent SYNCHRONIZE TRUE m_csStatusEvent NULL Step Start Monitoring When
31. t no status happened else dwRet GetLastError swprintf_s str 50 L Wait function failed d n dwRet OutputDebugString str SendMessage hWnd WM_SETTEXT 0 LPARAM L Leaving Status Thread AfxEndThread 1 return 1 When an event occurs the status with GetPrinterData using the Error key will need to be obtained and the result decoded according to the sample or an equivalent manner In any case a message can be sent or any form of status reporting can be done 8 6 2010 KR203 Software Integrator Guide P1028248 001 Rev A B 8 Appendix B WMI Script to get Basic Status WMI Script to get Basic Status VBScript source code ttpname strComputer Set objWMIService GetObject winmgmts _ amp impersonationLevel impersonate amp strComputer amp root cimv2 Set whemObjectSet objWMIService ExecQuery SELECT FROM Win32_Printer For Each wbemObject In wbemObjectSet if whemObject Default TRUE then ttpname wbemObject Caption Wscript Echo Case 1 strPrinterStatus Other strExtendedPrinterStatus wbemObject ExtendedPrinterStatus Case 2 strPrinterStatus Unknown Case 3 strPrinterStatus Idle Case 4 strPrinterStatus Printing Case 5 strPrinterStatus Warmup Case 6 strPrinterStatus Stopped printing Case 7 strPrinterStatus Offline End Select Wscript Echo Case 0 Wscript Echo DetectedErrorState amp wbemObject DetectedErrorState amp Unknown case 1 Wscript You re readi
32. the form click Delete and then click OK 8 6 2010 KR203 Software Integrator Guide P1028248 001 Rev A C 6 Appendix C Setup Printer Forms in Windows 7 P1028248 001 Rev A KR203 Software Integrator Guide 8 6 2010 You re reading an excerpt Click here to read official ZEBRA KR203 user guide http yourpdfguides com dref 3693717
33. ubleshooting persa C 3 P1028248 001 Rev A KR203 Software Integrator Guide 8 6 2010 1 Introduction Who Should Use This Document This guide is intended for use by any person who needs to setup software for use with the KR203 printer How This Document Is Organized The manual is set up as follows Introduction Windows Driver Troubleshooting Appendix A Appendix B Appendix C Contact information document conventions Installation documentation preferences and properties Status Light description User Interface Error Handling and fixes to common printing problems Windows Compatible Status equivalent Windows to driver error codes Programming Samples Setting up forms This manual will be updated from time to time as printer functions and features may be added or amended You will always find the latest edition on our web site http www zebra com If you require information for functions not found in this manual edition please contact Technical Support for your region or the Zebra partner the printer was purchased from 8 6 2010 KR203 Software Integrator Guide P1028248 001 Rev A 2 Introduction Contacts Contacts Technical Support via the Internet is available 24 hours per day 365 days per year Web Site www zebra com E mail Back Technical Library E mail address emb zebra com Subject line Emaillist Self Service Knowledge Base www zebra com knowledgebase Online Case Registration www zebra com techrequest Which Department Do You Need Regi
34. uipment described herein Such proprietary information may not be used reproduced or disclosed to any other parties for any other purpose without the express written permission of Zebra Technologies Product Improvements Continuous improvement of products is a policy of Zebra Technologies All specifications and designs are subject to change without notice Liability Disclaimer Zebra Technologies takes steps to ensure that its published Engineering specifications and manuals are correct however errors do occur Zebra Technologies reserves the right to correct any such errors and disclaims liability resulting therefrom Limitation of Liability In no event shall ebra Technologies or anyone else involved in the creation production or delivery of the accompanying product including hardware and software be liable or any damages whatsoever including without limitation consequential damages including loss of business profits business interruption or loss of business information arising out of the use of the results of use of or inability to use such product even if Zebra Technologies has been advised of the possibility of such damages Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you P1028248 001 Rev A KR203 Software Integrator Guide 8 6 2010 Contents Contents 29 8 6 2010 KR203 Software Integrator Guide P1028248 001 Rev A 2 Contents Tro
35. utput Bin Full Not Available then Output Bin Full Remove the receipt from the presenter The printer icon will show Ready 8 6 2010 KR203 Software Integrator Guide P1028248 001 Rev A 14 Windows Driver Properties Properties The Zebra Kiosk Printer Windows driver is based on the Microsoft Unidriver architecture for raster based printers Zebra provides two OEM libraries UI and Rendering to enable specific printer functionality within the driver In addition to the standard Microsoft driver Zebra rovides a bi directional interface through a Language Monitor DLL All of the OEM features will be described below To access the printer properties in thel control panel select Printers and Faxes right click on the printer icon and select properties In Windows 7 log in as an Administrator and open the Print Management window right click on the printer and select properties General The General Tab enables access to the printers basic settings Printer Name Assigning the printer a custom name makes it easier to identify it if there is an error P1028248 001 Rev A KR203 Software Integrator Guide 8 6 2010 Windows Driver Properties 15 Location Entering a location let s you know where the printer is should an error need to be corrected Comment An additional information about the printer that may be helpful Printing Preferences Simple information about the page layout and paper quality Advanced settings such as output graphic options and document options
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