Upper Bay Technician --- Four Person Team
Contents
1. Adding washer fluid Bay if applicable LBT Thank you Bay Version March 16 2015 4 Check Fill Under Hood Fluids continued Completes under hood duties within sixty 60 Accuracy thoroughness HSSE practices seconds clearly demonstrated for efficiency under hood fluids should always be checked starting on the driver s side and following a clockwise direction under the hood the order of fluids may change because of vehicle manufacturer specifications 5 Perform Installations fod Communicate correct fluid applications to LBT Respond to Lower Bay requests for fluid Call Response application by looking up correct fluid in LBT Fluid application Communicate specific application based on ESM and communicating it to Lower Bay rear differential Bay vehicle manufacturer recommendations UBT GL 5 rear differential Bay ee install items Follows service requests care taken eee eee to avoid wires cables Responds to LBT communication Follows proper safety procedures using JLI Call Response Call and Response System clear and LBT Ready for oil Bay audible UBT Thank you Bay Communicates proper call to LBT Follows proper safety procedures using JLI Call Response Call and Response System clear and UBT Adding oil Bay audible awaits LBT response LBT Thank you Bay DTOG Upper Bay Technician 4 Person Team 9 Version March 16 20152. Do NOT replace missing valve stem caps unless TPMS compatible valve stem caps are available Version March 16 2015 3 Check Adjust Tires continued eee If the vehicle is equipped with tires inflated with Remove valve caps set adjust tires to the compressed air and if all the information matches pressure recommendation from placard the placard set adjust tires to proper inflation follow safety practices and never exceed the maximum pressure rating indicated on the Check with your manager for the proper sidewall replace valve caps sequencing for inflating tires in your service center If the vehicle is equipped with TPMS Handle the valve stem carefully to avoid damaging the TPMS sensor Do NOT attempt to remove frozen valve stem caps Do NOT overtighten valve stem caps Do NOT replace missing valve stem caps unless TPMS compatible valve stem caps are available If there is no placard or further verification is Inform CSA or TL immediately provide tire needed check the industry accepted Tire Guide type and size TAKE NO FURTHER or ESM If unable to locate information ACTION only inflate tires when verification is received from CSA or TL Completes tires within two 2 minutes Accuracy thoroughness efficiency and HSSE practices clearly demonstrated DTOG Upper Bay Technician 4 Person Team 7 Version March 16 2015 4 Check Fill Under Hood Puis fff Communicates proper call to LBT Starting on the
3. is received from CSA or TL For all other vehicles passenger vehicles and All four tires trucks vans or SUV s with LT tires Check tire type size and color of valve stem caps Most vehicles are equipped with tires that are inflated with compressed air however some vehicles are equipped with nitrogen filled tires Nitrogen filled tires can be identified by green or blue valve stem caps Check vehicle placard for tire type and size Verify placard information matches 1 2 P information for all four tires DTOG Upper Bay Technician 4 Person Team 5 Version March 16 2015 3 Check Adjust Tires continued hae If the vehicle is equipped with nitrogen tires and if all information matches placard and the service center is equipped to inflate nitrogen tires set adjust tires to proper inflation If the service center is NOT equipped to inflate nitrogen tires DTOG Upper Bay Technician 4 Person Team Remove valve caps set adjust tires to the pressure recommendation from placard follow safety practices and never exceed the maximum pressure rating indicated on the sidewall replace valve cap Inform CSA and customer Proceed only after receiving direction from CSA or upon customers authorization to use compressed air If the vehicle is equipped with TPMS Handle the valve stem carefully to avoid damaging the TPMS sensor Do NOT attempt to remove frozen valve stem caps Do NOT overtighten valve stem caps
4. 5 Perform Installations continued ee Add oil Request under vehicle status from LBT Communicates proper call to LBT o oil pressure Performs inspection of interior of vehicle DTOG Upper Bay Technician 4 Person Team Uses proper viscosity no oil on engine compartment replaces oil cap NOTE For some vehicles you must reinsert the dipstick completely to prevent oil spills during the pressure check Clear and audible listen for response complete proper communication Follows proper safety procedures using JLI Call and Response System clear and audible awaits LBT response o o o oil pressure waits a minimum of 10 seconds minimum of 60 seconds for canister filters Inspect vacuuming windows placement of reminder sticker note any reset indicators such as the TPMS indicator 10 Call Response UBT Under vehicle status Bay LBT Added _ pint to rear differential __ fittings no unusual conditions Bay UBT Thank you Bay Call Response UBT Clear to start Bay LBT Clear to start Bay UBT Starting Bay LBT Thank you Bay UBT Pressure up Bay LBT System sealed Bay Version March 16 2015 7 Check Fill Transmission Transaxle Fluid Communicates proper call to LBT Follows proper safety procedures using JLI Call Response Call and Response System clear and UBT Checking audible awaits LB
5. Thank you Bay Guide vehicle in Clear hand signals safely positioned from path of vehicle properly positions vehicle over the service bay DTOG Upper Bay Technician 4 Person Team 2 Version March 16 2015 2 Report on Conditions eee After the vehicle has come to a complete stop Clear audible directions to CT and LBT and is properly positioned at the front of the accurate report of lights service bay perform the light inspection Raise the hood Secure the hood prop place the fender covers Check the oil level Verify oil level on dipstick note any unusual conditions if condition of oil oil level is extreme notify CSA and customer prior to service remove oil cap and place in or near hood latch Confirm and communicate service Clear and audible listen for response from LBT Flag transmission dipstick if applicable Remove transmission dipstick halfway Remove the air filter and additional air filtration components as applicable Clean and remove air filter housing remove and place air filter and additional components on fender cover clean inside of housing If applicable remove and or inspect additional components Check with your manager for the proper procedures in your service center Use the Electronic Service Manual to identify the correct oil filter Physically verify new oil filter Lower Bay Technician sets oil filter at front of bay and UBT verifies it is correct All
6. driver s side using a clockwise pattern Inspect the brake fluid Check the battery fluid and fill if needed Check the power steering fluid and fill if needed Check the washer fluid and fill if needed DTOG Upper Bay Technician 4 Person Team Follows proper safety procedures using JLI Call and Response System clear and audible awaits LBT response Clean reservoir cap determine fluid level Note Because of the potential risk of fluid contamination Jiffy Lube DOES NOT inspect brake fluid levels on vehicles with non translucent reservoirs Note any unusual conditions and enter into comments during the complete checkpoints duty task Determine battery type check condition proper communication if adding Note any unusual conditions and enter into comments during the complete checkpoints duty task Clean reservoir cap using a clean shop towel verify fluid application proper communication if adding Note any unusual conditions and enter into comments during the complete checkpoints duty task Clean reservoir cap using a clean shop towel proper communication if adding Note any unusual conditions and enter into comments during the complete checkpoints duty task Call Response UBT Checking under hood fluids Bay LBT Thank you Bay Call Response UBT Adding power steering fluid Bay if applicable LBT Thank you Bay Call Response UBT
7. tasks completed within 80 seconds Accuracy thoroughness efficiency and HSSE practices clearly demonstrated Determine the correct oil filter application Note Additional time may be required if Additional ROC items are checked DTOG Upper Bay Technician 4 Person Team 3 Call Response UBT Signature Service Bay LBT Thank you Bay Call Response UBT oil filter Bay LBT oil filter Bay Version March 16 2015 3 Check Adjust Tires For all trucks vans or SUV s with P tires All je tires Check tire type size and color of valve stem caps Most vehicles are equipped with tires that are inflated with compressed air however some vehicles are equipped with nitrogen filled tires Nitrogen filled tires can be identified by green or blue valve stem caps Check vehicle ieee ares aa rae for tire type and size Verify placard information matches ee eee for all four tires If the vehicle is equipped with nitrogen tires and Remove valve caps set adjust tires to the Ee 2 P if all information matches placard and the pressure recommendation from placard service center is equipped to inflate nitrogen tires follow safety practices and never exceed the set adjust tires to proper inflation maximum pressure rating indicated on the sidewall replace valve caps If the service center is NOT equipped to inflate Inform CSA and customer Proceed only nitrogen tires af
8. T response transmission fluid Bay LBT Thank you Bay Check transmission transaxle fluid Engine running unless specified by vehicle Call Response manufacturer in park or neutral as specified UBT Adding transmission Some service centers perform this check during by the manufacturer check dipstick proper fluid Bay if applicable the ROC If this is the procedure in your service communication if adding LBT Thank you Bay center the proper procedures to include all safety requirements must be followed Check with your manager for the proper procedure in your service center Reset indicator lights Turn engine off and reset indicator lights as applicable Check with your manager for the proper procedure in your service center 8 Complete vehicle status and checkpoints Complete checkpoints screen Include status of all items checked and tire pressure for front and rear tires accurate data entry Enter in comments section any unusual conditions such as cracked reservoir Enter in comments section tire pressure request from customer for example 37 PSI per customer request Complete and forward the invoice Accurate data entry exact oil quantity DTOG Upper Bay Technician 4 Person Team 11 Version March 16 2015 9 Request Quality Inspection 9 Request Quality Inspection E Check oil level and add if needed Request quality inspection Observe listen as
9. Upper Bay Technician UBT Four Person Team OJT Practice DTOG Proficiency Exam Date Trainee Trainer Service Center Upper Bay Technician Four Person Team ation Behavior Cal Response Preparation the activity board e Check the activity board daily plan or position chart plan or position chart e Check the activity board daily plan or position chart Review position Review position duties and tasks si and tasks T A E e Review primary and secondary duties Discuss with LBT and CT responsibilities e Secondary Acknowledge customers for secondary duties e Secondary Assist CT e Secondary Performs tidies cleans as assigned e Dressed in the proper uniform to include the Clean l shirt tucked in buckle less recommended Personal Protective Equipment PPE belt l grooming standards present e At assigned position and ready to serve the customer at Essa 2 P scheduled time e Station adheres to the requirements outlined in the Clean organized properly stocked and all 1 2 P Guide to Excellence tools are accessible DTOG Upper Bay Technician 4 Person Team 1 Version March 16 2015 Primary Duty and Task Action Behavior Call Response 1 Start the Service ae Ef Be ready Positioned at the front of the service bay Communicates proper call Follows proper safety procedures using JLI Call Response Call and Response System clear and UBT Car coming in Bay audible awaits LBT response LBT
10. e 10 Complete the Service nes 4 Guide the vehicle out of the oer Clear hand l safely positioned from Wan IN cotorr aca amy of vehicle Respond to next customer Assist other team members or as directed maintain work area perform additional tidies cleans DTOG Upper Bay Technician 4 Person Team 13 Version March 16 2015
11. lower bay performs quality inspection Perform upper bay quality inspection Communicates proper call Remove dipstick proper communication if adding secure dipstick Follows proper safety procedures using JLI Call and Response System clear and audible Crouched position at front of service bay show dipstick to lower bay observe wrench on plugs hand on filter count of fittings visually inspect gasket on old filter ensure bay covering net is firmly secured at the front of the service bay Hand check all caps dipsticks removes fenders covers lowers hood prop secures hood prop lowers hood verifies latch is secure Follows proper safety procedures using JLI Call and Response System clear and audible Call Response UBT Adding additional oil Bay if applicable LBT Thank you Bay Call Response 1 2 P UBT Quality inspection Bay Call Response 1 2 P LBT Oil level verified Wrench on differential plug tight Added ___ pints fluid type to the rear differential Hand on filter tight Wrench on oil drain plug tight _ fittings No unusual conditions Gasket on old filter Quality inspection complete Bay UBT Thank you Bay Call Response 1 2 P UBT All caps tight dipsticks secure hood coming down Bay LBT Thank you Bay DTOG Upper Bay Technician 4 Person Team 12 Version March 16 2015 10 Complete the Servic
12. ter receiving direction from CSA or upon customers authorization to use compressed air If the vehicle is equipped with TPMS Handle the valve stem carefully to avoid damaging the TPMS sensor Do NOT attempt to remove frozen valve stem caps Do NOT overtighten valve stem caps Do NOT replace missing valve stem caps unless TPMS compatible valve stem caps are available DTOG Upper Bay Technician 4 Person Team 4 Version March 16 2015 5 Cheel Adjust Tires continued dd If the vehicle is equipped with tires inflated with Remove valve caps set adjust tires to the compressed air and if all the information matches pressure recommendation from placard the placard set adjust tires to proper inflation follow safety practices and never exceed the maximum pressure rating indicated on the Check with your manager for the proper sidewall replace valve caps sequencing for inflating tires in your service center If the vehicle is equipped with TPMS Handle the valve stem carefully to avoid damaging the TPMS sensor Do NOT attempt to remove frozen valve stem caps Do NOT overtighten valve stem caps Do NOT replace missing valve stem caps unless TPMS compatible valve stem caps are available If there is no placard or further verification is Inform CSA or TL immediately provide tire needed check the industry accepted Tire Guide type and size TAKE NO FURTHER or ESM If unable to locate information ACTION only inflate tires when verification
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