Home

CINEO C1010 - Wincor Nixdorf

1. 1x brush incl 20xcleaning cloth with ISOPROPYL Cleaning set for EDP devices 01750097335 For cleaning and maintaining 125ml plastic cleaner w o alcohol ee el and 125ml TFT LCD screen cleaner plas ROR MOUSINE 35 dust cloths 3 keyboard swabs for places diffi cult to reach 1 keybord sponge Damp cleaning cloths 01750097332 For cleaning and maintaining deli Dispenser box with 100 cloths ete EDE devices keyboards and housing Damp cleaning cloths 01750097334 For cleaning display panes Antistatic and fluff free Dispenser box 60 cloths Compressed air spray 01750097331 Cleaned compressed air CFC free PRESSAIR for a loose dust and dirt 400ml bottle w o valve PES 70cm hose Cloth with ISOPROPYL 100 pieces 01750104065 Pure isopropyl alcohol for cleaning coin validator displays etc Cleaning card 01750016388 For cleaning magnetic heads and chip contacts in ID card readers Cleaning brush set 01770037265 For cleaning the coin validator Please note the manufacturer s specifications on the packaging and on the information sheet included in the packaging The product may be damaged or soiled if materials are used that are not approved or if used improperly 54 CINEO C1010 Appendix Important Notes The following Safety Instructions should be read carefully and strictly observed when handling technical appliances and before doing any work on the device Further safety installation ope
2. c cccccccccccssssssssecececeeeceeseeseeeeeescessesseaeeeeeesesseesenaeas 33 Remedying the Cause of a Malfunction savanne neen enneeeevenneneevenannenrenennenn 34 Quick Troubleshooting using Status Illumination unne onnnenenernerenensnnnneseee venen 34 Status E Error Display MEssages ninasdiarnetent isde thread 34 Error Categori eSis A sai 35 Error Codes locating Problem Status anus anne ersserenenenneenseerseersneeennernseersneenn 35 Troubleshooting Tables ida ended eneen Resende 36 Technical Dita aa a 47 Mechanical Environmental Conditions sudan iniciada caen dogs 47 A A O teat acm shee a a tue 49 AP A a eee ete ted ah eee 50 Installation and Service Dimensions ns snenneseerennenervensnseevenenneerseensseeveenanneesenennenn 50 Bloek Diagfams n rn tr ensen eden aa de daneen aii 52 Motor Connection Diagram oss seeesennaneneesersvensnnanenersevevenennansnenseverenennanenensens 52 Data Connection Diagram nana ono eneenennenenerseeevenennansnersevevenennanenensersvenennaneneesens 53 Cleaning Materials Order Numbers annen enenne ener ennenervenannereenenneeeevenseeere ennn 54 Important NotES osoccci dele aa aaa da araa anaa aeaa aa aaa a eaa aeaa aa aaka nadaa eab Tanina 55 Certificates iia A dede ebs earned 57 GE MANIA Ss neten a a a a a a e A A 57 Federal Communications Commission FCC R cycling the CINEO CLOS A AAA 58 CINEO C1010 Introduction Introduction The CINEO C1010 is a coin rec
3. U Return CINEO C1010 to normal operating mode i Make sure that coins fall into the correct hopper Exercise care when filling the hoppers To guarantee proper operation of the CINEO C1010 the coins must not fall into the device i Coin processing pauses if the return tray is full of coins and automatically continues as soon as the tray has been emptied Manually i Due to the locks on the front of the CINEO C1010 both front coin hoppers can only be removed after having removed the neighbour hoppers AU Open payout unit cf Chap Opening and closing the coin payout unit p 21 24 CINEO C1010 Operation U Use the bail handle 1 to carefully pull out the hopper to be emptied a End i Exercise care when filling the hoppers To guarantee proper operation of the CINEO C1010 the coins must not fall into the device Empty hopper Repeat the steps before for all hoppers to be emptied Ooo Mind the colour code on the hopper and above the hopper position red hopper fits in red position O Reinsert the hopper into its dedicated position with its label pointing to the inside of the payout unit and press on both front hopper corners pointing to the return belt until the hopper engages in its three latching points 1 i After reinsertion put the bail handle to the side until it reaches its position at the side of the hopper bowl U Close payout unit again cf Chap Opening and cl
4. Opening and closing the upper coin acceptance unit p 21 and free coins or foreign objects If necessary clean centrifuge cf Chap Cleaning the centrifuge p 30 0x0A2016 Coin conveyor belt blocked Attention Open lid and upper acceptance unit cf Chap Opening and closing the upper coin acceptance unit p 21 and free coins or foreign objects from belt If necessary clean conveyor belt cf Chap Cleaning the coin conveyor belt p 29 0x0A2017 Trash flap blocked Attention Open lid and upper acceptance unit cf Chap Opening and closing the upper coin acceptance unit p 21 and free coins or foreign objects from centri Attendant possessing the key for the upper lock Service Attendant possessing the key for the upper lock Service Attendant possessing the key for the upper lock 40 CINEO C1010 Malfunctions ccTalk error code 0x0A2018 0x0A2019 Ox0A201A 0x0A2020 0x0A2021 0x0A2022 0x0A2023 0x0A2025 Description Cause Measurement timeout during measurement Measurement timeout during compensation At least one sorting sensor covered Operating voltage low Operating voltage high Coin position sensors affected by external light Coin position sensors covered Coin validator checksum error Category Info Info Critical Critical Critical Attention Attention Critical Remedy hints fuge If necessary clean centrifuge cf C
5. 21 and free coins If necessary clean coin validator cf Chap Cleaning the coin validator amp sorting spiral p 31 By whom Service Attendant possessing the key for the upper lock Attendant possessing the key for the upper lock Attendant possessing the key for the upper lower lock Service Service Service Service Service Attendant possessing the key for the upper lock Service Attendant possessing the key for the upper lock Service Update firmware and or configuration 41 CINEO C1010 Malfunctions ccTalk error code 0x0A2030 0x0A2031 0x0A2032 0x0A2051 8 0x0A4n01 8 n 0 F Coin Type 1 8 Sorting chute Ox0AB8n50 n 0 F Coin Type OxOA8N60 n 0 F Coin Type OxOA8N61 n 0 F Coin Type Ox0A8n63 n 0 F Coin Type Ox0A8n64 n 0 F Coin Type Description Cause Category Remedy hints By whom data block If necessary replace coin validator Service Service Manual Update configuration data block Service Configuration data block Critical checksum error If necessary replace coin validator Ser Service vice Manual Firmware checksum error Critical Update firmware Service If necessary replace coin validator cf Service Service Manual Coin validator hardware error Critical Replace coin validator Service Coin sorted via sorting Info chute 1 8 Open lid and upper acceptance unit cf Attendant pos
6. CINEO C1010 Operation Opening and closing the CINEO C1010 LID Though the CINEO C1010 stops running when the lid is opened you should always i wait until a transaction has been finished before you open the lid to not affect the coin counters U Switch the CINEO C1010 off Opening the lid U Insert the key in the lock and turn it counter clockwise as far as it will go and gt hold it 1 3 A The lid covers the coin acceptance unit and can be opened and closed using a key for the upper lock 0 Simultaneously hold down the push button 2 and open the lid by its handle 3 as far as it will go 0 Opening the lid is supported by the gas springs Closing the lid again U Close the lid so that it locks properly into place A Pull the key out of the lock 0 Switch the CINEO C1010 on again at the rear side 20 CINEO C1010 Operation Opening Closing the Upper Coin Acceptance Unit The coin acceptance unit consists of an upper and a lower layer The upper layer can be opened using a bayonet mount to eliminate a jam for instance O a Opening and Closing the Coin Payout Unit Open the lid page 20 Press the lever 1 of the bayonet mount Keep the lever pressed and turn bayonet mount 2 counter clockwise as far as it will go Carefully lift the arm 3 of the coin validator Open upper acceptance unit as far as it will go Close in reverse order The co
7. F Coin Type Ox0A8n9E n 0 F Coin Type Ox0A8n9F n 0 F Coin Type Ox0A8nAO n 0 F Coin Type OxOACOOO Ox0AC063 OxOACOCO OxOACOC1 Description Cause Category Coin was rejected as event Info buffer is full First coin position sensor Attention timeout Coin not detected within given time period Coin was rejected as previous Info coin has not been accepted yet Coin was rejected as previous Info coin has not been rejected yet Coin was rejected as validator Info misses coin to be accepted Coin was rejected as validator Info misses coin to be rejected Accepted coin has not reached Info hopper yet Coin was rejected as not Info measured within the ac ceptance band programmed Coin was accepted though Info measured beyond the ac ceptance band programmed Coin was rejected due to Info measurement timeout Coin was rejected due to Info measurement lever failure Remedy hints Chap Cleaning the coin validator 8 sorting spiral p 31 Open lid and upper acceptance unit cf Chap Opening and closing the upper coin acceptance unit p 21 and re move foreign particles If necessary clean coin validator cf Chap Cleaning the coin validator 8 sorting spiral p 31 Insert coin again Insert coin again Insert coin again If necessary clean coin validator cf Chap Cleaning the coin validator 8 sorting spiral p 31 Insert coin again If n
8. Opening and closing the upper coin acceptance unit p 21 or payout unit cf Chap Opening and closing the coin payout unit p 21 and free coins from sorting spiral chutes If necessary clean sorting spiral cf Chap Cleaning the coin validator 8 sorting spiral p 31 and chutes cf Service Manual If necessary enable coin acceptance using ccTalk protocol If necessary enable coin using ccTalk protocol If necessary enable normal coin ac ceptance band channel using ccTalk protocol Insert coin s again Increase polling frequency If necessary increase polling frequency Open lid and upper acceptance unit cf Chap Opening and closing the upper coin acceptance unit p 21 and free coins If necessary clean coin validator cf Chap Cleaning the coin validator amp sorting spiral p 31 Open lid and upper acceptance unit cf Chap Opening and closing the upper coin acceptance unit p 21 and free coins If necessary clean coin validator cf By whom Attendant possessing the key for the upper lower lock Service Service Service Service Customer Service Service Attendant possessing the key for the upper lock Service Attendant possessing the key for the upper lock Service 43 CINEO C1010 Malfunctions ccTalk error code Ox0A8n99 0 F Coin Type Ox0A8n9A n 0 F Coin Type Ox0A8n9B n 0 F Coin Type OxOA8NIC n 0
9. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Modifications not authorized by the manufacturer may void users authority to operate this device This class A digital apparatus complies with Canadian ICES 003 Cet appareil numerique de la classe A est conforme la norme NMB 003 du Canada 57 CINEO C1010 Appendix Recycling the CINEO C1010 The CINEO C1010 was designed according to the Wincor Nixdorf standard Environmentally Conscious Product Design and Development The CINEO C1010 is manufactured without the use of CFCs and CCHs and is manufactured to a great extent out of materials and compo nents which are recyclable For recycling purposes do not attach any additional adhesive labels to the device Wincor Nixdorf disposes of old devices in an environmentally responsible manner at a recycling center that is ISO 9001 and ISO 14001 certified as is the entire company Follow your local regulations on the disposal of toxic waste such as the system ribbons Your Wincor Nixdorf vendor will answer any questions you have concerning returns recycling and disposal of our products 58 Wincor Nixdorf International GmbH D 33094 Paderborn Order No 01750262008A
10. Pin Function 24V DC 24V DC 3 Chassis ground GND 4 Chassis ground GND OO OO 49 CINEO C1010 Appendix Appendix Installation and Service Dimensions 300 50 CINEO C1010 Appendix 51 CINEO C1010 Appendix Block Diagrams The following block diagrams show the main PCB connectors and are intended to provide general overview of the CINEO C1010 wiring to make it easier for you to service the CINEO C1010 Motor Connection Diagram Centrifuge Coin conveyor belt Trash flap M M M Coin transfer cassette Lid Centrifuge Coin conveyor belt Trash flap Coin sensors Coin return belt Coin validator Main PCB 52 CINEO C1010 Appendix Data Connection Diagram Coin validator Coin validator 10 pole ribbon cable Coin hopper 1 Main PCB q nie 10 pole ribbon cable 10 pole flex cable Coin hoppers Lower Coin hopper connectors 1 4 illumination 10 pole flex cable Coin hoppers Coin sensors CX2 Bus Return tray Coin hopper connectors 1 4 10 pole ribbon cable Coin hopper 1 10 pole flex 10 pole flex cable cable Flap detection sensor Input PCB Display Coin 4 10 pole flex sensors 3 pore 53 CINEO C1010 Appendix Cleaning Materials Order Numbers The items listed below can be ordered from Wincor Nixdorf branch office or your Wincor Nixdorf sales partner Product Name Order Number Explanation
11. the other way round allowing the coins stuck to distribute themselves evenly inside the hopper bowl i If the coin counter of a hopper has reached its full level the CINEO C1010 issues a service message claiming an emptying cycle for this hopper If the maximum level is reached the CINEO C1010 stops operating see below Payout configuration amp capacity p 13 i If too many coins have to be paid out and directed to the coin return tray and the tray is full of coins coin processing pauses until the tray has been emptied and then continues automatically Payout Configuration amp Capacity The payout configuration and capacity depends on the currency and coin denominations programmed in the system Euro Configuration amp Capacity 1 No of coins triggering full message please empty 2 Max no of coins stops CINEO C1010 operation 13 CINEO C1010 Components Coin Rejector Pin Coins with measured values beyond the programmed acceptance band are extracted by means of the coin rejector pin coming up and deflecting these coins to the return belt transporting them to the coin return tray i If too many coins have to be rejected and directed to the coin return tray and the tray is full of coins coin processing pauses until the tray has been emptied and then continues automatically Acceptance Sorting amp Payout Control To ensure that accepted coins actually arrive in the coin hoppers and th
12. the key may open the CINEO C1010 lid by unlocking the top key lock holding the push button down and open the lid with the pull handle 14 CINEO C1010 Components Bottom Key Lock Pull Handle In case of maintenance the payout unit may be opened by unlocking the bottom key lock and open the CINEO C1010 with the pull handle i Do not unlock the lid or press the push button to open the lid when the payout unit is open This unlatches the coin acceptance unit and may damage the device or result in injuries Coin Path amp Sensor Monitoring The following figures show the coin path through the CINEO C1010 1 3 height photoelectric sensors starting CINEO C1010 when detecting coins in the input funnel 15 CINEO C1010 Components 1 Lever Measures coin diameter 2 Coil 3 Optical sensor Measures coin material properties Measures coin rim 4 Photoelectric sensor Detects coin position 5 Coin rejector pin coming up to extract red coins with measured values beyond the programmed acceptance band and deflecting these coins to the return belt amp tray 6 Coin sorting spiral directs accepted green coins into the sorting chutes according to their diameters 16 CINEO C1010 Components 1 Accepted coin sensor amp sorting control sensor for first gap capacitive sensor detects position of accepted green coins with valid meas
13. A la ae i 0x0B01 Coin return belt motor failure Critical Make sure that the return belt and its Service Return belt motor was com motor are installed and connected cor manded to operate but no rectly current flow through the If necessary replace return belt incl motor was detected motor Service 0x0B02 Coin return belt motor over Attention Eliminate coin jam or foreign objects on Attendant possessing the current likely due to coin jam the return belt key for the lower lock 0x0E65 Coin input funnel communica Critical Make sure that the coin input funnel is Service tion failure CINEO C1010 installed connected correctly cf Ser control unit was unable to vice Manual establish communication with If necessary replace coin input funnel cf Service the input funnel Service Manual Ox0E66 Coin input funnel replied with Info NACK status code after send ing user interface a command Ox0E67 Coin input funnel replied with Info BUSY status code after sending user interface a command Ox0E68 Coin input funnel replied with wrong checksum Ox0E69 Coin input funnel replied with unknown command OxOE6A Coin input funnel replied with not allowed CINEO C1010 Malfunctions ccTalk error d Description Cause Category Remedy hints By whom code Ox0E6B Coin input funnel replied with Info bad parameter 0x8B03 Clearing algorithm against coin Info return belt motor overcurrent started 0x8E64 CINEO C1010 control unit Info
14. Interfaces Coin acceptance Coin payout Transaction time Device dimensions Device weight Mounting position Sound power level LwAd in acc with ISO 9296 Stand by mode x xB Typical operation cycle x xB Sound pressure level LoAm in acc with ISO 9296 Stand by mode xxdB Typical operation cycle xxdB PC USB standard B For pin assignment see next page Capacity to validate up to 24 different coin denominations Capacity to sort up to 80 coin denominations depending on sorting spiral installed Capacity to process up to 50 coins at once in transaction mode up to 500 coins from transfer cassette in filling mode 1 sized coins Diameter depends on sorting spiral installed EUR configuration 16 25 25 75mm Speed transaction mode 10 coins s max Speed filling mode xx coins s Capacity to collect up to 8 coin denominations in up to 8 single hoppers approx 330 1 sized coins single hopper Speed transaction mode 3 coins s hopper max 4 hoppers may pay out simultaneously 5s for three different coins Height 250mm Width 300mm Depth 481mm incl coin return tray 416mm without coin return tray without coins 14 396g with coins 31 9538 Horizontal max deviation 2 48 CINEO C1010 Technical Data Interfaces USB PORT USB standard B PINNING Pin Function Description 5V POWER CONNECTOR Type KPJX 4S S socket shielded Manufacturer Kycon PINNING
15. NEO C1010 is indicated by means of the top and bottom illuminations Detailed status and error messages are transmitted to the control software and displayed on the optional user interface Quick Troubleshooting using Status Illumination How long often NR Coin input funnel ready to operate rennen be Self test OK for 2s Initialization successfully completed io ee EE It i insertion Sn Warning Solving problem Do not Wait till problem has been solved and illumi Blinking E E SE insert coins nation is green or blinking yellow Blinking Attention Problem solved and No error Insert coins and note problem for recorded Ready for coin insertion next service error record Error Optics in coin input funnel Remove foreign object from input funnel covered Error Optics in coin input funnel Service case defective service Blinkin Coin payout unit is transporting No error Take change out of the coin return 8 coins to the coin return tray tray Status amp Error Display Messages Blinking Status and error messages report on events of interest that happen while the CINEO C1010 is operating Errors can be generated by every intelligent CINEO C1010 unit such as the coin validator or the hoppers also attempting to resolve their own errors If they cannot clear the errors the CINEO C1010 will pass the relevant error code to the control software As the CINEO C1010 is operated according to the ccTalk pro
16. WINCOR NIXDORF User Manual We would like to know your opinion on this publication Please send us a copy of this page if you have any constructive criticism on the contents the layout the product We would like to thank you in advance for your comments With kind regards Wincor Nixdorf International GmbH R amp D SAT36 Wohlrabedamm 31 D 13629 Berlin E Mail retail documentation wincor nixdorf com Your opinion CINEO C1010 User Manual February 2014 Order No of this Document 01750262008A All brand and product names mentioned in this document are trademarks of their respective owners Copyright OWincor Nixdorf International GmbH 2014 The reproduction transmission or use of this document or its contents is not permitted without express authority Offenders will be liable for damages All rights including rights created by patent grant or registration of a utility model or design are reserved Delivery subject to availability technical modifications possible Contents IntreduetlOn aise od 1 ADOUE TANS MANTA sneden RS ROO 1 ESD Electrostatic Sensitive Devices oonoooccccccnococananonanananccnnonanana nono naco ncnnnono nono nc cn nc nnanna nono ncnnann 2 Scope ONDA Vi O TR A risa 2 Produc Labels AO 3 Model Number Decoding rrr a a a a aaa a e a 4 Sel ctingsan Installaton Site ror iane a e a EEEE E EE AN 4 Unpacking the CINEO CIOLO Snoes id A aa A dette 4 Putting the CINEO C1010 i
17. alidator a command Coin validator replied with Info BUSY status code after sending validator a command Coin validator replied with Info wrong checksum Coin validator replied with Info unknown command Coin validator replied with not Info allowed Coin validator replied with bad Info parameter Coin validator is entering boot Info loader mode Coin validator is exiting boot Info loader mode Coin validator sent ACK for Info command verify CRC and set Ok Coin validator sent ACK for Info command write data to buffer Coin validator sent ACK for Info command compare buffer with flash Coin validator sent ACK for Info command prepare sector Coin validator sent ACK for Info command erase sector Coin validator sent ACK for Info command copy buffer to 38 CINEO C1010 Malfunctions ccTalk error code Ox0AD4 OxOAD5 OxOAD6 OxOAD7 OxOAD8 OxOAD9 OxOADA OxOADB OxOADC OxOADD Ox0A0001 0x0A1000 0x0A2003 Description Cause Coin validator FW upgrade Attention Provide new FW file and try again Service invalid command IAP 1 FW file is corrupt Coin validator FW upgrade Attention Provide new FW file and try again Service source address is not on a word boundary IAP 2 FW file is corrupt Coin validator FW upgrade Attention Provide new FW file and try again Service destination address is not ona correct boundary IAP 3 FW file is corrupt Coin validator FW up
18. an coin validator cf Chap Cleaning the coin validator amp sorting spiral p 31 0x0A2011 Accepted coin sensor covered Attention Open lid and upper acceptance unit cf Chap Opening and closing the upper coin acceptance unit p 21 and free coins If necessary clean coin validator cf Chap Cleaning the coin validator amp sorting spiral p 31 0x0A2012 Measurement lever blocked Attention Open lid and upper acceptance unit cf Chap 7Opening and closing the upper coin acceptance unit p 21 and free coins If necessary clean coin validator cf Chap Cleaning the coin validator amp sorting spiral p 31 0x0A2013 Sorting error Attention Open lid and upper acceptance unit cf Chap Opening and closing the upper coin acceptance unit p 21 or payout unit cf Chap Opening and closing the coin payout unit p 21 and free coins from sorting spiral chutes If necessary clean sorting spiral cf Chap Cleaning the coin validator amp sorting spiral p 31 and chutes cf Service Manual By whom Attendant possessing the key for the upper lock Service Attendant possessing the key for the upper lock Service Attendant possessing the key for the upper lock Service Attendant possessing the key for the upper lower lock Service pial ae en sal 0x0A2015 Centrifuge blocked and cannot Attention turn forward or backword Open lid and upper acceptance unit cf Chap
19. and wiped out by the operator as well as the housing For this use compressed air or a slightly moistened cleaning tissues i The following actions can only be taken if the authorized personnel possesses the keys for both locks Cleaning the Coin Path Cleaning interval As required at least twice a year Cleaning agent tool Hoover vacuum cleaner compressed air high pressure spray soft brush slightly moistened cleaning tissues cloth to cover bottom units i The following actions can only be taken if the authorized personnel possesses the ON ON EN oOo O keys for both locks Always use the hoover vacuum cleaner first and then compressed air to remove all loose particles in order that these will not fall into the bottom units and be smudged onto the surface or into small cracks Switch the CINEO C1010 off Open the lid cf Chap Opening and closing the CINEO C1010 lid p 20 Remove dust and coin residues from the coin runway using the hoover vacuum cleaner Remove remaining dust and coin residues using compressed air and a brush if necessary Open the upper acceptance unit cf Chap Opening and closing the upper coin ac ceptance unit p 21 Remove dust and coin residues from the coin runway using the hoover vacuum cleaner 27 CINEO C1010 Cleaning the CINEO C1010 O Remove remaining dust and coin residues using compressed air and a brush if necessary Close the upper acceptance u
20. at acceptance has not been tampered with sensors check whether the inserted coins pass unhindered through the CINEO C1010 and into the coin hoppers or coin return tray cf Chap Coin path amp Sensor monitoring p 15 Only when the coins have passed these checking devices either coin acceptance and payout or in case of tampering or malfunction an error code is transmitted to the control unit Replenishment Flap amp Coin Transfer Cassette Option The optional coin transfer cassette is used to safely transport the cash to and from the CINEO C1010 Once docked into the docking interface on the top of the CINEO C1010 covered by the replenishment flap the coins fall out of the cassette into the CINEO C1010 starting the centrifuge pass the coin validator and are sorted into the hoppers The control software has to switch the CINEO C1010 to filling mode and start the filling cycle i Refilling the coin hoppers in this way not only ensures that all coins are registered and counted by the system but also protects cash from being stolen User Interface Option The optional user interface comprises a number of functional keys and a display to navigate within the internal menu for A configuration updates A diagnostics U service 0 troubleshooting Top Keylock Push Button amp Handle To keep your cash under lock and key the CINEO C1010 lid is closed in normal operation In case of jamming the authorized attendant possessing
21. ave to call the service The following table lists the ccTalk error codes transmitted by the CINEO C1010 ccTalk error Description Cause Category Remedy hints code 0x0001 Critical Attendant possessing the Make sure that all hoppers are installed Hopper count mismatch after system start up Number of and engaged correctly cf Chap key for the lower lock hoppers identified are not manually p 24 matching with the number Correct configuration via ccTalk protocol Service configured in the system or upload new configuration data block Correct configuration via ccTalk protocol Service or upload new configuration data block Close lid correctly cf Chap Opening and Attendant possessing the 0x0002 Hopper denomination mis Critical match after system start up Hopper denominations and country code are not matching with the payout configuration 0x0003 Hopper count match Number Info of hoppers identified are matching with the number of configured in the system CINEO C1010 lid open switch Attention 0x0004 was detected as open CINEO closing the CINEO C1010 lid p 20 The key for the upper lock C1010 stopped operating CINEO C1010 will continue to operate CINEO C1010 lid open switch 0x8007 was detected as closed OxHH64 CINEO C1010 control unit MSB of HH 1 retrying communication after unsuccessfully attempting to communicate with a hopper Make sure that th
22. batteries may only be replaced with identical types or other types recommended by the manufacturer Batteries must be disposed of according to local regulations on the disposal of special waste Appliances may only be repaired by authorized technicians Unauthorized opening of the housing or inexpert repairs can result not only in considerable personal danger but will also invalidate your warranty and liability protection 56 CINEO C1010 Appendix Certificates CE Marking 2004 108 EEC with regard to Electromagnetic Compatibility 2006 95 EEC Low Voltage Directive and 2011 65 EU RoHS Directive C This device complies with the requirements of EEC directive Therefore you will find the CE mark on the device or on its packaging Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Federal Communications Commission FCC This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful inter ference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications
23. closing the CINEO C1010 Diccionari randen 20 Opening Closing the Upper Coin Acceptance UNit ccooccccoonccconnnoconnnononanononanononanonnanonnnnos 21 Opening and Closing the Coin Payout UNit cccononoococcnccncnnconononnnnnnnnnnnnnononononnnnnnnnnnnnnrnnnnnnnnnnos 21 Ailine the Hopper a pida iron 22 Via Coin Input FUNN e aar ea ae ea A E aante ESNEA EAEE EEREN Aa R SEENE E 23 mada ll lidad 23 Emptying the Cold Hopper ii ide 24 sr ViasCoin Return MY A eerden ae den etende eat eneen 24 manually en 24 Emptying The Dust Tray dai tia 26 Cleaning the CINEO CTO ii in AAA 27 Safety Instructions for Cleaning WorkKk ccccononoooonnnnnnnnnnonnoonnnnnnnnnnnnnnnnnnnnnnnnnnnnonnnnononnnnennnos 27 General Informativa A A 27 Cleaning the Col Pati ed 27 Cleaning the Coin Conveyor Belt ooo o coccccccnonononoonnnnonnncnonononnnnnnnnnnonnonononnnnnnnnnnnnnnnrnnnnonennnos 29 Clearing the CENT E 30 Cleaning the Coin Validator amp Sorting Spiral ooccccconnoonoonnnnnnnonnononnnnnnnnnnnnnnnnonnnnoncnnnos 31 Cleaning the Coin Hoppers amp Return Belt ccccccccccccccsssessssecececeesceesessesececeesesssessaeaeeeeees 32 Firmware Update arrie A AAA AAA AA 33 Displaying current Firmware VersiONS coooocococccncnnnonnnonnnnnnnnnnnnnnnonnnnnnnnnnnnnnnnnnonnnnnnnnnannnnnnnnnss 33 Connecting the CINEO C1010 to the PC ucssaasernseaansseernanereeersnadeersinkebresninsenaksneredindcaadnndnede 33 Uploading latest Firmware Versions
24. d cleaning tissues U Switch the CINEO C1010 off 0 Open the lid cf Chap Opening and closing the CINEO C1010 lid p 20 LL Open the upper acceptance unit cf Chap Opening and closing the upper coin acceptance unit p 21 Areas to be cleaned in the lower acceptance unit centrifuge coin validator sorting spiral Q Remove dust and coin residues from the coin validator its sensors also under the lever and the sorting spiral using compressed air and a slightly moistened cleaning tissue if necessary A Allow all parts to dry U Make sure that the measurement lever of the coin validator can be moved freely and the tissue did not get caught up in the lever U Close and switch the CINEO C1010 on again 31 CINEO C1010 Cleaning the CINEO C1010 Cleaning the Coin Hoppers amp Return Belt Cleaning interval As required at least twice a year Cleaning agent tool Compressed air high pressure spray U Empty the coin hoppers cf Chap Emptying the coin hoppers p 24 U Switch the CINEO C1010 off L Open the payout unit cf Chap Opening and closing the coin payout unit p 21 L Remove coin hoppers cf Chap manually p 24 d a Coin hoppers amp return belt to be cleaned U Remove dust and coin residues from every single hopper and the return belt using com pressed air U Use a slightly moistened cleaning tissue to wipe all fine dust off t
25. e hopper is installed Attendant possessing the and engaged correctly cf Chap key for the lower lock OxHH65 Hopper communication fail Critical ure CINEO C1010 control unit was unable to establish com manually p 24 3 gt gt 36 CINEO C1010 Malfunctions ccTalk error ae Description Cause code munication with the hopper OxHH66 Hopper replied with NACK status code after sending hopper a command OxHH67 Hopper replied with BUSY status code after sending hopper a command OxHH68 Lack of change CINEO C1010 control unit commanded the hopper to dispense more coins than available in the hopper OXHHC8 MSB of HH 1 Enter hopper firmware update mode ACK OxHHC9 MSB of HH 1 Begin hopper firmware update ACK OxHHCA MSB of HH 1 Upload hopper firmware ACK OxHHCB MSB of HH 1 Finish hopper firmware update ACK 0x0901 Coin return tray is full CINEO C1010 stopped dispensing coins 0x0902 Coin return tray not in position required to collect coins from the return belt CINEO C1010 stopped operating Ox8A64 CINEO C1010 control unit retrying communication after unsuccessfully attempting to communicate with coin valida tor 0x8901 Coin return tray is full CINEO C1010 stops operating 0x8902 The coin return tray was previously full and it went back to not full condition 0x8903 Coin return tray is not in the position required to accept coins from the return bel
26. ecessary clean coin validator cf Chap Cleaning the coin validator 8 sorting spiral p 31 Insert coin again Open lid cf Chap Opening and closing the CINEO C1010 lid p 20 and bring coin validator arm into correct position Insert coin again Open lid and upper acceptance unit cf Chap Opening and closing the upper coin acceptance unit p 21 and free coins If necessary clean coin validator cf Chap Cleaning the coin validator amp Attendant possessing the key for the upper lock Service Customer Customer Customer Service Customer Service Customer Attendant possessing the key for the upper lock Customer Attendant possessing the key for the upper lock Service 44 CINEO C1010 Malfunctions ccTalk error d Description Cause Category Remedy hints By whom code a ae ai 5 a E OxOAFCnn Communication error between Critical Open lid cf Chap Opening and closing Service coin validator and main PCB the CINEO C1010 lid p 20 and check connections of 10 pole and 20 pole cables on motor PCB then open payout unit cf Chap Opening and closing the coin payout unit p 21 and check con nection of 20 pole cable on main PCB and connection of 10 pole cable on coin validator PCB OxOAFEFO Configuration data block Info upload successful OxOAFEF1 Configuration data block Critical Repeat upload Service upload not successful oe a ie A A kee henk oe A A
27. ects e g paper clips or liquids enter the housing of the appliance This may result in electric shock or short circuit U Always keep the ventilation slots free of obstruction to ensure adequate air circulation and avoid overheating U Data cables must not be plugged in or unplugged during electrical storms U Always hold the plug when removing the power cable or other cables Never pull the cable itself Have damaged power cables replaced immediately A Only use accessories and extension components that have been approved by Wincor Nixdorf Nonobservance can result in damage to the device or violations of regulations concerning safety radio interference and ergonomical requirements 0 Protect the appliance from vibrations dust moisture and heat 55 CINEO C1010 Appendix a Transport the appliance only in its original packaging to protect it against knocks and bumps In case of an emergency e g damaged cabinets controls or power cables liquids or foreign objects in the device take the following steps Disconnect the plug connector of the power supply cable from the grounded socket in the building installation Inform the customer service responsible for you Properly dispose of worn out parts that may be environmentally hazardous e g batteries If a lithium battery is supplied with the appliance ensure that the battery is replaced with an equivalent type Otherwise there is danger of explosion Lithium
28. een accept Chap Opening and closing the upper key for the upper lock coin acceptance unit p 21 and free rejector pin Service ed but was rejected 42 CINEO C1010 Malfunctions ccTalk error code OxOA8N65 n 0 F Coin Type 0x0A8n80 n 0 F Coin Type 0x0A8n81 n 0 F Coin Type 0x0A8n83 n 0 F Coin Type 0x0A8n91 n 0 F Coin Type 0x0A8n93 n 0 F Coin Type Ox0A8n94 n 0 F Coin Type Ox0A8n96 n 0 F Coin Type OxOA8N97 n 0 F Coin Type Description Cause Sorting error Coin was sorted into the wrong hopper Coin not accepted as coin acceptance inhibited by con trol software Coin not accepted as coin inhibited by control software Coin not accepted as normal coin acceptance band inhibit ed by control software securi ty level narrow acceptance band activated Coin could not be accepted and was rejected as at least two coins entered the meas urement area at the same time Coin could not be accepted due to polling timeout Coin was rejected as coin acceptance was not polled Coin was rejected as coin position sensors covered Coin was rejected as first coin position sensor covered Category Attention Info Info Info Info Info Info Attention Attention Remedy hints If necessary clean coin validator cf Chap Cleaning the coin validator amp sorting spiral p 31 Open lid and upper acceptance unit cf Chap
29. grade Attention Provide new FW file and try again Service byte count is not multiple of 4 or is not a permitted value IAP 6 FW file is corrupt Coin validator FW upgrade Attention Provide new FW file and try again Service Category Remedy hints By whom sector number is invalid IAP 7 FW file is corrupt Coin validator FW upgrade Attention Provide new FW file and try again Service sector is not blank IAP 8 FW file is corrupt Attention Provide new FW file and try again Coin validator FW upgrade Attention Provide new FW file and try again Service source and destination data is not same IAP 10 FW file is corrupt Coin validator FW upgrade Attention Reset CINEO C1010 Service flash programming hardware interface is busy IAP 11 Coin validator FW upgrade Info coin validator is in boot loader mode Coin validator disabled by Info If necessary enable coin validator using Service control software control software Coin validator was reset Info Coin validator misses coin Info jammed and attempts to free the coin 39 Coin validator FW upgrade sector is not prepared IAP 9 FW file is corrupt CINEO C1010 Malfunctions ccTalk error Aen d Description Cause Category Remedy hints code 0x0A2010 Coin jam in measurement area Attention Open lid and upper acceptance unit cf or sensors covered Chap Opening and closing the upper coin acceptance unit p 21 and free coins If necessary cle
30. hap Cleaning the centrifuge p 30 If necessary open lid and upper ac ceptance unit cf Chap Opening and closing the upper coin acceptance unit p 21 and remove objects from coin validator If necessary open lid and upper ac ceptance unit cf Chap Opening and closing the upper coin acceptance unit p 21 and remove objects from coin validator Open lid and upper acceptance unit cf Chap Opening and closing the upper coin acceptance unit p 21 or payout unit cf Chap Opening and closing the coin payout unit p 21 and free coins from sorting spiral chutes If necessary clean sorting spiral cf Chap Cleaning the coin validator amp sorting spiral p 31 and chutes cf Service Manual Make sure that CINEO C1010 is connect ed correctly cf Chap Putting the CINEO C1010 into service p 28 Make sure that the coin validator is installed correctly Service Manual Make sure that CINEO C1010 is connect ed correctly cf Chap Putting the CINEO C1010 into service p 5 Make sure that the coin validator is installed correctly Service Manual Open lid and upper acceptance unit cf Chap Opening and closing the upper coin acceptance unit p 21 and free coins from validator If necessary clean coin validator cf Chap Cleaning the coin validator amp sorting spiral p 31 Open lid and upper acceptance unit cf Chap Opening and closing the upper coin acceptance unit p
31. he hoppers and return belt if necesarry UA Allow all parts to dry U Assemble close and switch the CINEO C1010 on again 32 CINEO C1010 Firmware Update Firmware Update The CINEO C1010 standard is fitted with four microcontrollers the firmware FW of which can be updated Beyond that the CINEO C1010 options User Interface and Coin Transfer Cassette have their own firmware Main controller FW 1505 xxxx Coin validator FW 0454 xxxx Centrifuge FW 0465 xxxx Hopper FW 1002 xxxx Input Display FW option TBD xxxx Coin transfer cassette FW option TBD xxxx Displaying current Firmware Versions The firmware versions currently installed in the CINEO C1010 is transmitted to the control unit and can be shown on the display of the optional user interface Connecting the CINEO C1010 to the PC The CINEO C1010 is connected to a PC in the workshop using the USB cable provided and the USB interface on the right hand side of the CINEO C1010 Uploading latest Firmware Versions The latest firmware versions can be downloaded from our support page at www craneps com or is made available to you on request After having connected the CINEO C1010 to the PC the latest firmware can be uploaded to the CINEO C1010 with the flash software provided by the customer using the DFUX protocol for USB 33 CINEO C1010 Malfunctions Remedying the Cause of a Malfunction The general status and operating state of the CI
32. he product label of the coin recycler contains all data defining the device such as model and serial number CLS MN E 0123456789 1234 1234 3 C 00000 EU80 C1 0 12 13 24V 5A 11 MADE IN GERMANY ag CRANE PAYMENT SOLUTIONS W Product Label Sample 1 Product name 2 Bar code serial amp model number specifies product 3 Customer order number 10 digit Item no order 4 digit device serial number item 4 digit specifies product 4 Date of manufacture 5 Model number see next page 6 Data block number and version 7 Firmware number and version 8 Rated voltage and current consumption CINEO C1010 Introduction Model Number Decoding C 00000 EU80 C1 0 MADE IN GERMANY YX f CRANE maner sovsrtons gd CIXXXXX XXXX XX X Other options L interface C1 ccTalk USB Sorting variants oin processing X no of coins programmed Currency XX First 2 digits of 104217 currency code EU euro US US dollar Payout configuration User interface 0 no interface U with user interface Docking interface coin transfer cassette 0 no interface D with docking interface Product acronym CLs Selecting an Installaton Site Options Machine interface Coin processing Equipment When selecting an installation site the following issues should be taken into account 0 Space required for operati
33. in payout unit can be opened and closed using a key for the lower lock 1 see picture below to eliminate coin jamming for instance or to service the CINEO C1010 i cash Hand over the key to open the payout unit only to personnel allowed to access the Though the CINEO C1010 stops running when the payout unit is opened you should always wait until a transaction has been finished before you open the payout unit to not affect the coin counters If necessary wait until a transaction has been finished and switch the CINEO C1010 off U Insert the key in the lower lock 1 and turn it counter clockwise as far as it will go L Open the payout unit by the handle 2 as far as it will go I ih 4 21 CINEO C1010 Operation Do not unlock the lid and press the push button to open the lid when the payout unit i is open This unlatches the coin acceptance unit and may damage the device or result in injuries To open the payout unit AU Opening the unit is supported by the gas springs 1 To close the payout unit AU Close the CINEO C1010 A Turn the key clockwise as far as it will go and pull it out of the lock U Switch the CINEO C1010 on see page 19 Filling the Hoppers filling mode you need the product dependent software installed on the control unit computer connected For the full and maximum numbers of coins please refer to Chap Payout i In
34. lues exceed the acceptance band the coin will be rejected Coin Sorting Spiral Depending on their diameters the coin sorting spiral s apertures route all coins accepted into the appropriate coin hoppers Coin Payout Unit The coin hoppers in the payout unit collect one coin denomination each For each denomination programmed in the CINEO C1010 there is one hopper available In case of a euro programming for instance the payout unit is equipped with eight coin hoppers Currencies with fewer coin denominations are paid out using double or triple hoppers to ensure highest possible payout capacity In order that coins are paid out correctly and according to the CINEO C1010 coin configuration each hopper has a fixed position Coin hoppers and hopper positions are colour coded to ensure the hopper positions do not get mixed up 12 CINEO C1010 Components Driven by a motor the payout disc of a hopper turns as long as the correct number of a coin is released For highest possible payout speed four coin hoppers can be controlled simulta neously All coins released fall onto the return belt transporting the coins to the return tray the lower illumination is green The coin return tray can be lifted up using the customer dependent software or the optional user interface to install a coin transfer cassette or other filling mechanisms for coin bags If the hopper sensors detect coin jamming or coin pile ups the payout disc starts turning
35. ng Warning Solving problem Do not Wait till problem has been solved and illumi E eae Et insert coins nation is green or blinking yellow Rear View 1 On Off switch 2 Interface PC USB standard B 3 Interface Power CINEO C1010 Components Modular Layer Structure Lid layer 4 including A Coin input funnel U Operating elements as lock push button pull handle replenishment flap user interface option 2 layer coin acceptance unit layers 3 amp 2 key locked unit accessed by authorized personnel only including A Centrifuge A Coin conveyor belt A Coin validator A Coin sorting spiral amp chutes Coin payout unit layer 1 key locked unit accessed by authorized personnel only including A Coin hoppers A Coin return belt A Coin return tray OU Lock CINEO C1010 Components 1 Payout unit Layer 1 2 Lower acceptance unit Layer 2 3 Upper acceptance unit Layer 3 4 Lid Layer 4 CINEO C1010 Components 1 Dust Tray 2 Coin conveyor belt 3 Trash flap 4 Trip lever for lid open switch 5 Coin validator arm 6 Centrifuge 7 Coin rejector pin 8 Coin validator 10 CINEO C1010 Components 1 Coin return chute 2 Coin sorting chutes 3 Main PCB 4 Gas springs 5 Coin hoppers 6 Coin return belt 7 Bail handle hopper 8 Payout disc h
36. nit and the lid again cf Chap Opening and closing the upper coin acceptance unit p 21 cf Chap Opening and closing the CINEO C1010 lid p 20 Open the payout unit cf Chap Opening and closing the coin payout unit p 21 If necessary empty the coin hoppers cf Chap Emptying the coin hoppers p 24 Remove dust and coin residues from the coin chutes hoppers and return belt using the hoover vacuum cleaner Remove remaining dust and coin residues using compressed air and a brush if necessary Close payout unit again cf Chap Opening and closing the upper coin acceptance unit p 21 If necessary repeat the steps to clean the coin runway with slightly moistened cleaning tissues Switch the CINEO C1010 on again 28 CINEO C1010 Cleaning the CINEO C1010 Cleaning the Coin Conveyor Belt Cleaning interval As required at least twice a year Cleaning agent tool Compressed air high pressure spray hard brush cloth to cover bottom units U Switch the CINEO C1010 off U Open the lid cf Chap Opening and closing the CINEO C1010 lid p 20 U Open the upper acceptance unit cf Chap Opening and closing the upper coin acceptance unit p 21 Coin conveyor belt to be cleaned with the lower acceptance unit covered LL Use a cloth to cover the lower acceptance unit centrifuge coin validator sorting spiral etc U Clean the belt using compressed air and a bru
37. nto Service 10 eaa aina dre 5 Components a a E A a a a i aa a a canetseameactoneses 6 Front MW dad 6 Status IMAN ON nta de 7 Rear VIEW stat AA LA it ea eden edi 7 Modular Layer Structure cccccsscccccccccssssssssececeecesceesesaeseseeeescessesssaeeeeeesessesseaeaeeeeeesessseseaaeas 8 Goin A A verende banale O nach 12 Coin Input FUN NE 25ste venne deden deedeetee ade eee dean annees an dite ies 12 Centrifuge and Coin Conveyor Belt nnen nnen onsnnnnneren sneren ensnnnneserserssensnnnneseeevenens 12 Coin Val atacara 12 COIN Sorting Spiral ids aorta it iii 12 Coin Payout Unit a 12 Payout Configuration amp Capacity uaren aiia iai a aa an 13 Euro Contiguration 8CapacitY ann da 13 EOIN ReJector PI La AR A AA nand 14 Acceptance Sorting amp Payout Control cccccononocoonnnnoncnnnononnnnnnnnnnnnnnnnnnnnonnnnnnnnnnnnonnnnnnnnnnos 14 Replenishment Flap amp Coin Transfer Cassette OptiON ccconcocccnoooonnnnnooannnccnnancnnnnnnnass 14 User Interface ORO Pda 14 Top Keylock Push Button amp Handle cooconoococccccccncnonononnnnnononnnnnnnonnnnnnnnnnonnnnnnnnnnnnnnnnnannnnnnnnnos 14 Bottom Key Lock amp Pull Handle oooococcconocccccononcconoconononononncnonononoconnonnn cnn cnononcnnnnnnnoss 15 Coin Path amp Sensor Monitoring cccocooconcnccnoncnonononnnnnnnnnnnnnnnnannnnnnnnnnnnnnnnnnonnnnnnnnnnonnnnrnnnnnnnnnnos 15 Opera O o ana 19 Switching the CINEO C1010 On Off cosita ii 19 Opening and
38. on and maintenance Opening CINEO C1010 lid Horizontal installation mounting position on a plane surface a Q Access to on off switch and interfaces a a Noise emission ambient temperature and air humidity Unpacking the CINEO C1010 0 Unpack the CINEO C1010 and keep the original packaging safe for possible later use L Compare scope of delivery with the delivery note enclosed 0 Check the CINEO C1010 and optional accessories for damages in transit and advise your partner if necessary CINEO C1010 Introduction Putting the CINEO C1010 into Service a a O If integrated in a complete cash handling system disconnect the system from the mains supply Connect the coin recycler to the control unit computer using the USB interface 1 see picture below and the USB cable provided Connect the coin recycler to the mains using the power interface 2 see picture below and an appropriate 24V power supply unit If necessary reconnect the mains supply to the cash handling system Use the on off switch 3 see picture below on the rear side to switch the CINEO C1010 on Initialize the CINEO C1010 using the control unit computer Following a self test the top CINEO C1010 illumination is green indicating the CINEO C1010 to be ready to operate Fill the hoppers either by dropping the coins required into the coin input funnel or dock ing the coin transfer cassette providing all coins required cf Cha
39. opper 11 CINEO C1010 Components Coin Cycle Coin Input Funnel If the top illumination is green one or more coins can be dropped into the coin input funnel Sensors in the funnel detect the coins and start the CINEO C1010 centrifuge in the coin acceptance unit The top illumination is now flashing green i Do not drop more than 50 coins at once in order that all coins can be accepted properly and do not have to be rejected To assure that no foreign objects reach the coin path the coin input funnel has holes allow ing foreign particles to fall in the dust tray Other larger objects are separated from the coins in the acceptance unit and directed to the coin return tray Centrifuge and Coin Conveyor Belt The centrifugal force arranges the dropped coins one after another on the turning conveyor belt so that their properties can be checked Coin Validator In the coin validator the coins pass sensors checking the coins There they generate individual measurement values Due to the special design and arrangement of these sensors each coin is checked for its material properties and dimensions A so called acceptance band which consists of an upper limit value and a lower limit value is stored for each coin denomination programmed to ensure that the CINEO C1010 knows whether to accept a coin or not If the measured values of a coin are within the acceptance band the coin is accepted for sale but if the measured va
40. order that the coin hoppers can be filled and all coins will be registered counted in Li configuration amp capacity p 13 22 CINEO C1010 Operation Via Coin Input Funnel O Start filling mode and filling cycle in the product dependent software on the control unit computer L Drop programmed coins to be filled into the coin input funnel 1 p U Return CINEO C1010 to normal operating mode Li If a coin is deposited the hopper of which is full this coin is rejected and directed to the coin return tray manually 0 Open payout unit see page 21 UA Refill hoppers with coins of the denomination indicated on the hopper front Make sure that coins fall into the correct hopper Exercise care when filling the hoppers To guarantee proper operation of the CINEO C1010 the coins must not fall into the device U Close payout unit again see page 21 L Increase the coin counters for each hopper 23 CINEO C1010 Operation Emptying the Coin Hoppers In order that the coin hoppers can be emptied you need the product dependent software installed on the control unit computer connected in order that all coin counters will be decreased Via Coin Return Tray 0 Start emptying mode and emptying cycle in the product dependent software on the control unit computer A The status illumination 1 is green and all coins are dispensed from the hoppers U Remove dispensed coins from the coin return tray 2
41. osing the coin payout unit p 21 U Reset the hoppers coin counters in control software i Let the hopper engage correctly to ensure proper contact to the PCB and proper operation 25 CINEO C1010 Operation Emptying The Dust Tray 0 Open the CINEO C1010 lid cf Chap Opening and closing the CINEO C1010 lid p 20 O Lift the clip and carefully fold down and unhinge the tray Make sure that dust or foreign objects do not fall into the CINEO C1010 when emptying and cleaning the dust tray In case of doubt just use a cloth to cover the coin acceptance unit 0 Empty the tray and wipe it out if necessary L Hinge the tray again by its studs L Close the tray and snap it into the clip U Close the lid again cf Chap Opening and closing the CINEO C1010 lid p 20 26 CINEO C1010 Cleaning the CINEO C1010 Cleaning the CINEO C1010 Safety Instructions for Cleaning Work a a Pull out the machine s mains plug when cleaning or removing units or components Moisten cloths only slightly to prevent fluid from entering the device This would damage the PCBs and optics Only use the recommended cleaning agents tools and do not use solvents or scouring agents that could affect the plastic and optics of the device Do not reconnect the equipment if the connecting cables show any damages or material fatigue e g porous cables General Information i The dust tray and return tray may be emptied
42. p Filling the coin hop pers p 22 On Off switch Interface PC USB standard B Interface Power CINEO C1010 Components Components Front View 1 Replenishment flap coin transfer cassette option 2 Status illumination C1010 operating state 3 Coin input funnel 4 User interface option 5 Pull handle open C1010 lid or payout unit 6 Push button open lid coin acceptance unit 7 Lock push button on CINEO C1010 lid 8 Lock open payout unit 9 Status illumination coin return tray 10 Coin return tray CINEO C1010 Components Status Illumination Lighting Flashing How long often Remedy hints MIRES H j 22 1 Coin input funnel ready to operate No enor Amt Self test OK Initialization successfully completed ae ee till illumination is on steadily to 2 Stand by mode ready for coin ESP LAI O A A 7 2 ISS ESTE Processing coins No error AS IIA Blinking Attention Problem solved and No error Insert coins and note problem for 1 e re recorded Ready for coin insertion next service error record Error Optics in coin input funnel Remove foreign object from input funnel Sete covered eee Error Optics in coin input funnel Service case defective Blinki l i i Blinking Coin payout unit is transporting No error Take change out of the coin return coins to the coin return tray tray Blinki
43. rating and intervention by the attendant will likely be insufficient to repair the problem although the control software can recommend a course of action involving the attendant One example might be an output failure on the CINEO C1010 main PCB or a communication failure between the CINEO C1010 units Service Some part of the CINEO C1010 is due for routine maintenance and a service technician should be notified and perform the work associated with this service message though the CINEO C1010 will continue to operate correctly Error Codes locating Problem Status When the control software is polling the CINEO C1010 using the Get CINEO C1010 Buffered Status Error command the response to this command will indicate amongst others the CINEO C1010 unit where the error occurred Error code extract for Relevant CINEO C1010 unit 0x00 CINEO C1010 system 0x01 Coin hopper 1 0x02 Coin hopper 2 0x03 Coin hopper 3 0x04 Coin hopper 4 0x05 Coin hopper 5 0x06 Coin hopper 6 0x07 Coin hopper 7 0x08 Coin hopper 8 0x09 Coin return tray 0x0A Coin validator 0x0B Coin return belt 35 CINEO C1010 Malfunctions Error code extract for Relevant CINEO C1010 unit Coin transport cassette Coin input funnel Auxiliary I O User interface Troubleshooting Table In the column By whom the order of the operating personnel is indicated e g i Attendant If the indicated operator is not available you h
44. rating and maintenance instructions can be found in the manuals available on the internet http www wincor nixdorf com internet site EN EN Support Downloads downloads node html Should you have any questions please contact your dealer or our service department Devices supplied by Wincor Nixdorf International GmbH WN comply with the respective safety regulations for data processing devices and information technology devices including electrical office equipment for use within an office or store environment U Always consult the installation and operating instructions before doing any work with an appliance These manuals are available on the Internet see above A If an appliance is brought into the service area from a colder environment condensation may occur The appliance must be absolutely dry before activation This requires an acclimatization time of at least two hours U Observe warning and information labels on the device A Appliances that are equipped with safety tested power cables must be plugged into a grounded socket L Always lay the supply leads and cables in such a way that they cannot be stepped on or tripped over U Make sure that there is always free access to the grounded sockets used or to the electrical circuit breakers of the house installation A In order to completely separate the appliance from the mains voltage switch off the appliance and disconnect it from the mains A Ensure that no foreign obj
45. retrying communication after unsuccessfully attempting to communicate with coin input funnel Ox8E6C Coin input funnel master Info inhibit set sis bis Sti C me o Ox8E6E Coin s detected in coin input Info funnel CINEO C1010 started operation Ox8E6F Replenishment flap is open If necessary close replenishment flap Operator OXDETO ss Hardware errors of lid compo Critical Ox0E7F nents HH coin hopper number 01 08 each error can be present on each individual hopper 46 CINEO C1010 Technical Data Technical Data Supply voltage Power supply Output Current consumption Temperature range Operation Transport Storage Temperature change Rel humidity Operation Transport Storage Condensation 24V DC 10 Input 100 240V AC 24V DC 10 Stand by mode Operating mode Max approx Inrush current approx 600mA approx 3 000mA 5 000mA approx 8 000mA 5 C to 55 C 25 C to 60 C in original packaging 5 Cto 40 C in original packaging Max 0 2 C min 5 85 15 98 15 98 in original packaging 5 85 unpacked not permitted Mechanical Environmental Conditions Operation Transport in original packaging Storage in original packaging Building without strong vibration Sensible vibrations amp shocks due to machines or passing vehicles Any truck and trailer or carriage by rail air 47 CINEO C1010 Technical Data Noise emission
46. sessing the Sorting control sensor 1 8 Critical error Coin was rejected as sorting Attention spiral chutes blocked Chap Opening and closing the upper key for the upper lower coin acceptance unit p 21 or payout lock unit cf Chap Opening and closing the coin payout unit p 21 and free coins from sorting spiral chutes Service If necessary clean sorting spiral cf Chap Cleaning the coin validator amp sorting spiral p 31 and chutes cf Service Manual If necessary clean sorting spiral cf Service Chap Cleaning the coin validator amp sorting spiral p 31 and chutes cf Chap Cleaning the coin sorting chutes amp sensors Service Manual If necessary clean coin validator cf Service Chap Cleaning the coin validator amp sorting spiral p 31 Open lid and upper acceptance unit cf Attendant possessing the Sorting timeout Coin not Info sorted within given time period Acceptance timeout Coin not Info accepted within given time period Unintended coin acceptance Attention Coin should have been reject Chap Opening and closing the upper key for the upper lock coin acceptance unit p 21 and free rejector pin Service If necessary clean coin validator cf ed but was accepted Chap Cleaning the coin validator amp sorting spiral p 31 Open lid and upper acceptance unit cf Attendant possessing the Unintended coin rejection Attention Coin should have b
47. sh from the outside to the inside to pre vent the ball bearing from being soiled U Carefully remove the cloth and close the upper acceptance unit again U Close and switch the CINEO C1010 on again 29 CINEO C1010 Cleaning the CINEO C1010 Cleaning the Centrifuge Cleaning interval As required at least twice a year Cleaning agent tool Compressed air high pressure spray soft brush cleaning tissues U Switch the CINEO C1010 off U Open the lid cf Chap Opening and closing the CINEO C1010 lid p 20 0 Open the upper coin acceptance unit cf Chap Opening and closing the upper coin acceptance unit p 21 Areas to be cleaned in the lower acceptance unit centrifuge coin validator sorting spiral U Remove dust and coin residues from the centrifuge using compressed air and a brush if necessary U If necessary dismantle centrifuge When taking the next step make sure that the deflector pin does not fall out of the centrifuge U Use the tweezers to carefully draw out the centrifuge and keep the pin in safe place L Use cleaning tissues to wipe the centrifuge A Allow all parts to dry U Assemble in reverse order close and switch the CINEO C1010 on again 30 CINEO C1010 Cleaning the CINEO C1010 Cleaning the Coin Validator Sorting Spiral Cleaning interval As required at least twice a year Cleaning agent tool Compressed air high pressure spray slightly moistene
48. t CINEO C1010 stops operating 0x8904 Coin return tray is back in Category Remedy hints By whom If necessary replace hopper Attendant possessing the key for the lower lock Info Info Attention Refill hopper cf Chap Filling the coin hoppers p 22 Attendant possessing the key for the lower lock 3 o nfo nfo Info Attention Take the change out of the return cup Customer attendant The CINEO C1010 will then continue to operate Attention Attendant service Install coin return tray correctly The CINEO C1010 will then continue to oper ate Info Attention Empty return tray Customer attendant Info Attention Bring return tray into correct position Attendant service Info 37 CINEO C1010 Malfunctions ccTalk error code Ox0A65 Ox0A66 Ox0A67 Ox0A68 Ox0A69 Ox0A6A Ox0A6B Ox8ACC Ox8ACD Ox8ACE Ox8ACF Ox8ADO Ox8AD1 Ox8AD2 0x8AD3 Description Cause Category Remedy hints By whom died en ee Coin validator communication Critical Make sure that the coin validator is Service failure CINEO C1010 control installed and engaged correctly cf unit was unable to establish Chap Removing and reinstalling coin communication with the coin validator Service validator If necessary replace validator cf Chap Removing and reinstalling coin validator Coin validator replied with Info NACK status code after send ing v
49. t carrying a static charge before working with components marked as ESD by first touching a grounded object such as a radiator from a hot water heating system All tools and devices you use must be free from static charges Always unplug the power cord before installing or removing any assemblies Always handle assemblies by their edges Ooo O Never touch the terminal pins of the circuits on an assembly Scope of Delivery Unpack the parts and check that all items listed on the shipping list are present Should you find any of the following contact your representative or point of sale for Wincor Nixdorf GmbH immediately A Transport damage A Discrepancies between the shipped items and the delivery note UA Functional defects Provide the representative with the delivery note number the delivery note item number and the serial number for the device The serial number is located on the label example shown below on the rear of the housing Be sure to check the function of the original equipment before carrying out any Li modifications such as installing an expansion card If you do not check the original equipment prior to modification functional defects cannot be accepted for warranty claims We recommend keeping the original shipping packaging in case the product ever has i to be moved as it is best suited to protect against shocks and im pacts during transportation CINEO C1010 Introduction Product Label T
50. tocol error codes are transmit ted to the control software as part of routine polling The error code itself is the significant information that is delivered The error category and related information also transmitted is useful in helping the control software how to handle the error i In addition the CINEO C1010 will store the time and date of the last 25 errors and the control software can issue a ccTalk command to retrieve this information cp ccTalk specification at www ccTalk org Errors are grouped into four categories based on how the occurrence of the error impacts the operation of the CINEO C1010 34 CINEO C1010 Malfunctions Error Categories The CINEO C1010 will attempt to resolve any errors or problem situations without external intervention Events are prioritized in the categories defined below Informational The event will be recorded and transmitted to the control software but the CINEO C1010 will con tinue to operate correctly and no intervention is required Attention This error will require intervention by the operator and indicates the CINEO C1010 is currently not operating or shortly will not be capable of correct operation without intervention by the attendant Examples might be a coin jam a hopper running out of coins Critical This error indicates that it is likely that some component in the CINEO C1010 has failed and needs to be replaced The error is severe enough to cause the machine to stop ope
51. ured values and increases coin validator counter for this coin 2 Sorting control capacitive sensor in front of each coin gap detects accepted green coin and increases appropriate hopper counter when sorting control sensor of next gap does not detect any coin 17 CINEO C1010 Components 1 Coin ejector lever stressed by the coins ejects coins to be dispensed out of the hopper 2 Payout control three photoelectric sensors detect coins to be paid out when falling on the return belt and decrease coin counter per hopper 3 Full sensor stops coin payout when coins bridge the bottom and top contacts payout continues automatically when the coin return tray is emptied 18 CINEO C1010 Operation Operation Switching the CINEO C1010 On Off Before switching off the device wait until a transaction has been finished Li Disconnecting the CINEO C1010 from supply intended or unintended may result in an immediate abortion of a currently running transaction remaining coins in the processing paths wrong coin counters A The CINEO C1010 is switched on and off with the power switch on the rear of the device 1 If already connected to power and initia lized by the control unit computer the upper illumination is green and the CINEO C1010 is ready to operate U Press the on off switch at the bottom to switch the CINEO C1010 off D 01 al E i u 19
52. ycling system used in retail checkout zones and self service cash systems as well as in banks front offices reliably accepting and dispensing all coin denominations of a currency As part of a point of sale terminal coins can be deposited and dispensed either by the cashier or direct by the customer The automated closed loop system assures error free and tamper proof but also quick coin acceptance and payout of coins The coin recycler is powered by using a separate power supply with power cable The CINEO C1010 is operated and controlled using the customer side PC software for the control unit connected to the payment system CINEO C1010 can be either installed as Stand Alone or as peripheral device About this manual i This symbol is used to mark important information in this manual A Text following this symbol should be given special attention in order to avoid damage and injury We would appreciate your feedback Please send any suggestions for improvement to retail documentation wincor nixdorf com Please also provide your name and telephone number and or e mail address so we can reply Thank you CINEO C1010 Introduction ESD Electrostatic Sensitive Devices A Assemblies containing electrostatic sensitive devices ESD may A be labeled with this sticker When installing an assembly or drive please follow the guidelines below which apply to all electro static sensitive devices ESD U Make sure you are no

CINEO C1010 - Wincor Nixdorf

Contents

Download Pdf Manuals

Related Search

Related Contents