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TRITON ERROR CODES

1. a D 142 8100 9100 9110 9600 9610 9615 Dispenser returns 1 Verify that the power supply is operating and the DC voltages 9640 9650 9700 9710 9705 9750 bad command being supplied to the main board and dispenser are correct Seat RL5000 SDD RL5000 TDM error connectors or replace the power supply as needed RL5000 NMD FT5000 RT2000 9800 2 Verify that main board to electronic journal and the electronic 9840 9850 MAKO journal to dispenser cables securely seated at both ends of the cable The cables may be defective 3 Other components that may cause this error are the main board or the dispensing mechanism 143 9600 9610 9615 9640 9650 PTDF error This error code will occur only in Cash Dispensers running ACS MAKO SuperScrip terminal software A corrupt pin working key may cause this problem Check with the processor MOBILEMONEY e 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET m MOB ILEMONEY tce Anywhere TRITON ERROR CODES eon cone wooer semies S oesomenon T resoumon 144 8100 9100 9110 9600 9610 9615 No reply from the 1 Inspect main board to electronic journal EJ communication 9640 9650 9700 9710 9705 9750 electronic journal cable for damage Make sure the connectors are seated securely RL5000 SDD RL5000 TDM on the main board and on the electronic journal RL5000 NMD FT5000 RT2000 9800 a When tr
2. 582 583 584 585 586 ence Anywhere mi MOBILEMONEY TRITON ERROR CODES Eon cone wone semies S oesomenon T resoumon RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 Card reader disabled Card reader present timeout SPED Enable keypad command failed SPED Enable keypad command failed SPED Enable key from pad module failed SPED Disable key from pad module SPED Enable PIN entry mode failed SPED Disable PIN entry mode failed SPED Enable JETCO PIN entry mode failed SPED Enable JETCO PIN entry mode failed Inspect card reader cable Inspect the card reader for foreign objects Replace the cable or clean the card reader as needed Clear the error Res
3. MAKO journal to dispenser cables securely seated at both ends of the cable The cables may be defective Other components that may cause this error are the main board or the dispensing mechanism o 129 8100 9100 9110 9600 9610 9615 No response from 1 Verify that the power supply is operating and the DC voltages 9640 9650 9700 9710 9705 9750 the dispenser being supplied to the main board and dispenser are correct Seat RL5000 SDD RL5000 TDM mechanism connectors or replace the power supply as needed RL5000 NMD FT5000 RT2000 2 Verify that main board to electronic journal and the electronic 9800 9840 9850 MAKO journal to dispenser cables securely seated at both ends of the cable The cables may be defective Other components that may cause this error are the main board or the dispensing mechanism F9 130 8100 9100 9110 9600 9610 9615 Command not 1 Verify that the power supply is operating and the DC voltages 9640 9650 9700 9710 9705 9750 acknowledged by being supplied to the main board and dispenser are correct Seat RL5000 SDD RL5000 TDM the dispenser connectors or replace the power supply as needed RL5000 NMD FT5000 RT2000 mechanism 2 Verify that main board to electronic journal and the electronic 9800 9840 9850 MAKO journal to dispenser cables securely seated at both ends of the cable The cables may be defective 3 Other components that may cause this error are the main board or the di
4. Valid for occur before the cassette is actually empty There should be about SDD and GND 1 4 inch of currency approximately 60 bills in the cassette when mechanisms only the error is detected To clear an Error 182 Reset the cash dispenser by switching the main power switch OFF for a few seconds and then switching it back ON Remove the cassette from the dispensing mechanism Press the reset error key Refill and install the cassette in the dispensing mechanism When the low currency function is disabled the dispenser will dispense every note in the cassette then go out of service for an error code 33 feed failure a 183 8100 9100 9110 9600 9610 9615 Receipt printer 1 Install a new roll of paper if needed 9640 9650 9700 9710 9705 9750 paper is low 2 If this does not correct the problem verify that the paper low RL5000 SDD RL5000 TDM sensor is correctly attached to the paper bracket and that the cable RL5000 NMD FT5000 RT2000 between the paper low paper feed assembly and the docking 9800 9840 9850 MAKO SuperScrip assembly is undamaged and securely connected at both ends 3 The paper low sensor may be dirty and require cleaning 4 Otherwise the possible causes of the problem may be a defective paper low sensor cable docking assembly or A temporary fix to this problem may be to set the low receipt paper parameter to in service so that the terminal software does not read the
5. or No Dial Tone for each attempt 2 Got connected and never received ENQ within time out period 14 Seconds Results No money is dispensed screen and receipt display system unavailable MOBILEMONEY e 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET 103 105 107 108 109 110 112 113 p MOBILE MONEY ree Anywhere MODEM COMMUNICATION STATUS CODES satus cone moner semis 0 f oesomenon resoumon RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 No Answer No EOT User Cancelled Transaction No response No ENQ Invalid response Invalid LRC Response format error Possible Cause Possible may be a processor or telephone hardware problem Results No money is dispensed screen and receipt display system unavailable Possible Cause 1 EOT from processor was not received within time out period 2 Carrier was lost before receiving EOT Results No money is dispensed screen and receipt display system
6. replace the SPED module Inspect cable from docking assembly to the SPED Module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module Inspect cable from docking assembly to the SPED Module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module Inspect cable from docking assembly to the SPED Module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module MOBILEMONE Ye 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET 588 589 590 591 592 593 594 595 596 ence Anywhere mi MOBILEMONEY TRITON ERROR CODES Eon cone wone semies S oesomenon T resoumon RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD
7. unavailable The Customer has terminated the transaction prior to the approval command being sent This is a notification not an error Request was sent but no response received after the specified time 60 seconds See 100 Negotiation with host was complete but no ENQ was received Dial up protocol only Request was sent but invalid data was received while waiting for the beginning of a response STX The LRC received in response was not valid Possible Cause There is an error with the Terminal ID or Comm Header 1 Verify the Terminal ID and Comm Header with the processor 2 Bring up the section for entering the Terminal ID and Comm Header hit clear then re enter the Terminal ID and Comm Header A response was received the LRC was validated but an error in the response format was found Possible Cause The processor is send data not correct for the modem ATM 1 Verify the terminal type with the processor 2 Verify the terminal configuration with the processor MOBILEMONEY e 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET
8. 0459 MOBILEMONEY NET VIOBILEIMONEY nce Anywhere TRITON ERROR CODES enon cope a escmenon T nesoumon 147 8100 9100 9705 RL5000 TDM RT2000 Error in reply from 1 Inspect main board to electronic journal communication cable electronic journal for damage Make sure the connectors are seated securely on the main board and on the electronic journal 2 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 3 Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 4 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 5 If the cables are undamaged the main board or electronic journal may be defective 148 8100 9100 9110 9600 9610 9615 Write to electronic Most probable cause the electronic journal is full State by verify if 9640 9650 9700 9710 9705 9750 journal failed this is associated with error code 151 If so work to resolve error MAKO SuperScrip code 151 1 Inspect main board to electronic journal communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 2 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service
9. 9840 9850 Command has been successfully executed This status code will appear in the electronic journal as code 300 indicating the successful completion of a transaction When performing a purge or test dispense operation the return code will be 0 in the first digit returned by 301 9640 9650 9750 RL5000 NMD Low level This error code is returned by the dispenser when the number of FT5000 9840 9850 in cassette notes in one or more of the cassettes is below a preset level indicating the low level sensor in the note cassette has been activated This occurs when the currency in any cassette reaches a thickness of approximately 25 35 mm This is a warning message It 302 9640 9650 9750 RL5000 NMD Empty cassette This error code is generated when a cassette is empty or when it FT5000 9840 9850 attempts to dispense and fails to pick With Note Feeder 100 and 101 there is an empty sensor that check for notes in the cassettes with an optical sensor Note Feeder 200 does not have this sensor Either version of Note Feeder will report this error if there is 303 9640 9650 9750 RL5000 NMD Lifts are down This error code is generated when a cassette is not open locked FT5000 9840 9850 and any command other than open cassettes reset and close cassettes are sent to the system It is feasible that this error code could be generated even if the lifts are in the up position This will occur if the machine is switched off and on dur
10. DDM and Reject Sensor No action required The dispenser sends this status code when a command has been successfully executed This status code will appear in the electronic journal as code 32 indicating the successful completion of a transaction This error is usually associated with an empty note cassette or currency that is in unfit condition 1 Refill the cassette as needed 2 Inspect the cassette and feed path for currency that is stuck together or jammed 3 If no jam is located remove the first note from the cassette Purge the dispenser Do several test dispense operations a If the test dispenses are completed normally and the return code are correct clear all errors and place the cash dispenser in operation b If the test dispenser fails again try testing while pushing in on the cassette If it works then the cassettes may not staying locked in the cassettes Determine what is causing the cassette to not stay locked in place 4 If the currency is in fit condition and the error persists consider replacing the cassette or the dispenser This is a double detect fault 1 Inspect the feed path for jammed currency Remove jammed currency 2 Inspected both the feed sensor and the double detect sensor to ensure they are not blocked and operating correctly Clean the sensors a needed 3 Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser Clear all errors a
11. FT5000 9840 9850 RL5000 NMD FT5000 9840 9850 RL5000 NMD FT5000 9840 9850 RL5000 NMD FT5000 9840 9850 RL5000 NMD FT5000 9840 9850 RL5000 NMD FT5000 9840 9850 RL5000 NMD FT5000 9840 9850 RL5000 NMD FT5000 9840 9850 RL5000 NMD FT5000 9840 9850 RL5000 NMD FT5000 9840 9850 RL5000 NMD FT5000 9840 9850 Error in note transport Dispenser data size error Dispenser device read error Dispenser device record error Dispenser invalid return ID Dispenser sequence error Dispenser device write error Dispenser device not found Dispenser device offline Dispenser BCC error Dispenser cassettes disabled Dispenser communication error This error code will be generated when the following conditions occur A When the note is stuck in the note transport sensor B When the note is stuck in between the note transport sensor and the throat 1 Inspect the note transport sensor for blockage If the sensor is blocked Restart the operating system Clear terminal error code This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism Restart the operating system Clear terminal error code This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism Restart the operating system Clear terminal error code This problem may be resolved by replacing the CMC board or by replacing the d
12. Inspect the dispenser to make sure all belts are on track and in good physical condition Place all belts on their rollers and gears If a belt displays excessive wear or damage you may be able to replace it Otherwise replace the dispenser 2 Verify that the DC voltages to the dispenser are correct Replace the power supply or dispenser DC power if either is defective 3 Examine the timing wheel for physical defect Make sure the electrical connections to the timing wheel sensor are secure and the time wheel sensor is clean Replace the timing wheel or the timing wheel sensors if they are defective Otherwise it may be necessary to replace the dispenser 4 Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser Clear all errors and test the dispenser by completing several TEST DISPENSES If the status clears and the return code are normal place the cash dispenser in service If these actions have no effect replace the dispenser 42 9615 Miscount Channel 2 43 9615 Miscount Channel 3 MOBILEMONE Ye 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET mi MOBILEMONEY ce Anywhere TRITON ERROR CODES a oesomenon T resoumon 44 9100 9110 9600 9610 9700 9710 Bad Roller Profile This status is generated if the double detect is unable to calibrate RL5000 SDD 9800 MAKO Probable cause for this error is a faulty or uncali
13. Manual for pin out of the cable assembly 3 Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 4 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 5 If the cables are undamaged the main board or electronic journal may be defective 149 8100 9100 9705 RL5000 TDM RT2000 Read from 1 Inspect main board to electronic journal communication cable electronic journal for damage Make sure the connectors are seated securely on failed the main board and on the electronic journal 2 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 3 Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 4 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 5 If the cables are undamaged the main board or electronic journal may be defective MOBILEMONE Ye 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET EMONEY co ence Anywhere i MOBIL TRITON ERROR CODES Eon cone wooer semis S oes
14. RL5000 NMD FT5000 9800 9840 RT2000 RT2000 RT2000 RT2000 Dispense sensor failure Error in last dispense Error in double detect Dispenser purge failed on power up Multiple cassettes of the same type installed Extension Cable Error Extension exit trailing edge timeout Extension exit timeout Extension Skew detected This is a multi cassette dispenser error 1 Verify that there is only one of each type of cassette installed in the dispensing mechanism 2 If two or more of the same type cassette are installed inject a new cassette ID into one of the cassettes that is different from the other cassette The Extension has four sensors that detect when the extension is not closed One or more of the four are reporting it is opened 1 Open the extension Inspect the four clips 2 Close the extension ensuring all four clips seat fully 3 If you are still unable to clear the error replace the dispensing mechanism Note Dispenser Status Click Counts should be run and available before contacting Tech Support The leading edge of the note made it to the extension exit sensor in the allotted time but the trailing edge of the note did not clear the exit sensor in the allotted time 1 Inspect for jams or blockage stopping the note from clearing the exit of the extension 2 If the error clears put the Cash Dispenser into service Otherwise replace the dispensing mechanism Note Dispens
15. RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 ERR PRESENTER OFFLINE ERR PRESENTER MOTOR STALLED ERR PRESENTER EXIT JAM ERR PRESENTER PAPER NOT DETECTED ERR SPED DEVICE REPORTED FAILED ERR SPED IN USE ERR SPED DEVICE REPORTED COMM ERROR ERR SPED RETURN INVALID AMOUNT OF DATA ERR SPED INVALID SPED TYPE Verify that a cable from the docking board to the presenter controller board is securely connected at both ends If the cable appears undamaged and it is securely connected at the docking board and the presenter controller board replace the presenter assembly If replacing the presenter does not clear the error other possible causes of this problem may be the main board assembly or the docking board Inspect the gears assembly on the presenter for possible damage Replace the presenter if gear damage is apparent Open printer and inspect the presenter paper path for jammed paper Remove any jammed paper or other debris Open printer and inspect the presenter paper path for jammed paper Remove any jammed paper or other debris Restart the cash dispenser If the error persist replace the presenter module Open the printer and verify that the paper is not jamming
16. cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module Inspect cable from main board assembly to the SPED module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module Inspect cable from main board assembly to the SPED module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module MOBILEMONE Ye 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET MOB LEMONEY ce Anywhere TRITON ERROR CODES Emon cone mope semies S oesomenon T resoumon 617 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 618 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 619 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 620 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 ERR SPED SERIAL NUMBER CHANGE SPED serial number change NMD 100 shutter failed after reset NMD 100 shutter OK after reset Inspect cable from main board assembly to the SPED module for damage Make sure that the cable is connected
17. clear the error If the error persists replace the SPED keypad module Status valid only for units with SPED keypad device installed Reset the cash dispenser and clear the error If error persists replace the SPED keypad module This Error Status Code is valid for units with SPED keypad device installed 1 Check the cable and connections from J7A on the docking station to the SPED board MOBILEMONEYe 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET 208 209 210 211 212 231 233 236 237 m MOB ILEMONEY tce Anywhere TRITON ERROR CODES Eon cone wooer series S oesomenon T resoumon 9800 9840 9850 MAKO 9640 9650 9840 9850 8100 9100 9110 9640 9650 9700 9710 9705 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO 9800 9840 9850 MAKO SuperScrip RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 Dispenser did not reply after dispense command Check number of notes delivered
18. command failed Dispenser type See Error Code 130 unknown Reply from dispenser invalid Wrong SPED for Super Scrip Card Reader Error Smart Card Smart Card Reader not installed Failed to make connection to TCP IP host Outgoing TCP IP communications are not successful The main board does not see any activity on TCP IP 1 If you are not using TCP IP Ethernet for transactions or Triton Connect ensure you do not have TCP IP selected for any option in processors communications or Triton Connect 2 Verify the quality of your incoming TCP IP connection and your TCP IP configuration Make sure all ports on your gateway connecting router are open for bidirectional comms 3 Suspect the main board the TCP IP connection device Quad Port Board in 96XX Docking board on RL FT or RT or the TCP IP equipment TCP IP device Out going commutations seems to be successful but there is not failed returning communications 1 Start by verify your communications settings and external TCP IP equipment 2 Verify the quality of your incoming TCP IP connection and your TCP IP configuration i e gateway IP address ports etc MOBILEMONE Ye 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET pf MOBILEMONEY fence Anywhere TRITON ERROR CODES a oesomenon T resoumon 238 8100 9100 9110 9600 9610 9615 Dispenser A reset has occurred in the middle of a di
19. connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module Inspect cable from main board assembly to the SPED module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module Inspect cable from main board assembly to the SPED module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module Inspect cable from main board assembly to the SPED module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module Verify all SPED connections Restart the operating system Clear any errors conditions Inspect the battery for a voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists Inspect cable from main board assembly to the SPED module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module Inspect cable from main board assembly to the SPED module for damage Make sure that the
20. empty or that there is enough room for the rejects and test notes to fall into the reject bin Reset the cash dispenser Clear the error Test the dispenser by completing several test dispenses 3 If the error clears put the cash dispenser in service 4 If these actions have no effect on dispenser operation replace the dispenser mechanism Note Dispenser Status Click Counts should be run and available before contacting Tech Support 1 Inspect the dispensing mechanism for jammed currency at the exit sensor Clear any jammed currency 2 Clean the exit sensor using a soft brush and a vacuum cleaner Reset the cash dispenser Clear the error 3 Test the dispenser by completing several test dispenses 4 If the error clears put the cash dispenser in service 5 If these actions have no effect on dispenser operation replace the dispenser mechanism Note Dispenser Status Click Counts should be run and available before contacting Tech Support MOBILEMONE Ye 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET m MOB ILEMONEY tce Anywhere TRITON ERROR CODES Eon cone mope semies S oesomenon T resoumon 115 8100 9100 9705 RL5000 TDM RT2000 Diverter timeout 1 Inspect the dispensing mechanism for jammed currency at the on purge diverter Clear any jammed currency 2 Make sure the shelf that the dispenser is mounted on is level and seated at all f
21. in the printer between the printer output and the input to the cutter Clear all debris from the printer path Restart the ATM If the paper continues to jam it may be necessary to replace the cutter or printer If replacing the printer of cutter does not clear the error replace the presenter module Inspect cable from main board assembly to the SPED module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module Inspect cable from main board assembly to the SPED module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module Inspect cable from main board assembly to the SPED module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module Inspect cable from main board assembly to the SPED module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module Inspect cable from main board assembly to the SPED module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are corre
22. of the cable assembly 3 Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 4 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 5 If the cables are undamaged the main board or electronic journal may be defective 1 Inspect main board to electronic journal communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 2 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 3 Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 4 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 5 If the cables are undamaged the main board or electronic journal may be defective MOBILEMONE Ye 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET 159 160 161 pf MOBILE ree MONEY Anywhere TRITON ERROR CODES Emon cone wooer series S oesomenon T resoumon 8100 9100 9110 9600 9610 9615 9640 9650 9700 97
23. request causing modem buffer overflow MAKO SuperScrip Results No money is dispensed screen and receipt display system unavailable 48 8100 9100 9110 9600 9610 9615 NO ANSWER Possible Cause 9640 9650 9700 9710 9705 9750 1 Modem response was good but operation was not performed MAKO SuperScrip 2 This is normally an internal terminal problem Results No money is dispensed screen and receipt display system unavailable 65 8100 9100 9110 9600 9610 9615 Processor not Possible Cause This is normally a terminal problem The modem or 9640 9650 9700 9710 9705 9750 communicating the main board may cause the problem MAKO SuperScrip with the Results No money is dispensed screen and receipt display system modem correctly unavailable 100 RL5000 SDD RL5000 TDM Time Out Possible Cause RL5000 NMD FT5000 RT2000 Request has been 1 Request has been sent Time out waiting for response or carrier sent time out was dropped No characters were received Time out is typically waiting for 60 seconds response 2 Request has been sent Time out waiting for response or carrier was dropped At least one character was received ETX was never received Time out is typically 60 seconds 3 EOT was received as first character after sending a NAK due to a bad response 101 RL5000 SDD RL5000 TDM No Connect Possible Cause RL5000 NMD FT5000 RT2000 1 Used up all radial attempt and got Busy Signal for each attempt
24. the main board or electronic journal may be defective 154 8100 9100 9705 RL5000 TDM RT2000 Unknown 1 Inspect main board to electronic journal communication cable electronic journal for damage Make sure the connectors are seated securely on status the main board and on the electronic journal 2 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 3 Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 4 If itis necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 5 If the cables are undamaged the main board or electronic journal may be defective MOBILEMONE Ye 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET 155 156 157 158 m MOB LEMONEY Anywhere TRITON ERROR CODES emon cone wooer semis S oesomenon T resoumon 8100 9100 9705 RL5000 TDM RT2000 Electronic journal modify record failure 8100 9100 9615 9640 9650 9705 Cassette out 9750 RL5000 TDM RL5000 NMD of service FT5000 RT2000 9840 9850 8100 9100 9705 RL5000 TDM RT2000 Erase command to electronic journal failed 8100 9100 9110 9600 9610 9615 Format command 9640 96
25. 00 9840 9850 Delivery failure Reject failure Too many notes requested Jam in note transport Reject cassette almost full Cassette data corrupted Main motor failure Note qualifier Note feed sensor failure This error code is generated by the system when the bundle carrier unit fails to move the note from the home position to the delivery throat 1 Inspect the transport path for damage 2 Inspect the bundle carriage unit for proper alignment in the transport path A reject command movement failed This may be a single or bundle reject failure The bundle carriage unit failed to move from the home position to the reject position back to the home position 1 Inspect the note diverter for single reject failures This error code occurs while running the dispenser on the NMD test software and when too many notes are requested during a dispense command The maximum number of notes that can be dispensed from the dispenser during a transaction is defaulted to fifty Retry the test operation and request fifty or fewer notes This error code is generated when a document from a note feeder fails to reach the note qualifier with in a specified time This failure may be caused by a blockage in the transport path between the note feeder and the note qualifier or if a document passes through the note qualifier unseen This error code will cause the cash This error code is generated when the number of reject events exceeds
26. 000 NMD FT5000 RT2000 return record any errors conditions Inspect the battery for a voltage reading of 9800 9840 9850 greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists 502 RL5000 SDD RL5000 TDM SPED read type Verify all SPED connections Restart the operating system Clear RL5000 NMD FT5000 RT2000 error any errors conditions Inspect the battery for a voltage reading of 9800 9840 9850 greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists 503 RL5000 SDD RL5000 TDM SPED invalid Verify all SPED connections Restart the operating system Clear RL5000 NMD FT5000 RT2000 command any errors conditions Inspect the battery for a voltage reading of 9800 9840 9850 greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists 504 RL5000 SDD RL5000 TDM SPED invalid Verify all SPED connections Restart the operating system Clear RL5000 NMD FT5000 RT2000 return ID any errors conditions Inspect the battery for a voltage reading of 9800 9840 9850 greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists 505 RL5000 SDD RL5000 TDM SPED device busy Verify all SPED connections Restart the operating system Clear RL5000 NMD FT5000 RT2000 any errors conditions Inspect the battery for a voltage reading of 9800 9840 9850 greater than 2 8 VDC Repla
27. 000 RT2000 9800 9840 9850 EJ sequence error EJ device offline EJ EXT error EJ SOH error EJ STX error EJ BCC error EJ device reset Card Reader Data size error Card Reader Device read error Card Reader Invalid Record Verify all SPED connections Restart the operating system Clear any errors conditions Inspect the battery for a voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists Verify all SPED connections Restart the operating system Clear any errors conditions Inspect the battery for a voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists Verify all SPED connections Restart the operating system Clear any errors conditions Inspect the battery for a voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists Verify all SPED connections Restart the operating system Clear any errors conditions Inspect the battery for a voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists Verify all SPED connections Restart the operating system Clear any errors conditions Inspect the battery for a voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists Restart operating system If the problem pers
28. 1 MOBILEMONEY 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET 382 383 384 385 386 387 388 389 390 391 392 p MOBIL fence mite Anywhere TRITON ERROR CODES Emon cone wooer semies S oesomenon T resoumon 8100 9100 9640 9650 9750 RL5000 TDM RL5000 NMD FT5000 9840 9850 RL5000 NMD FT5000 9840 9850 RL5000 NMD FT5000 9840 9850 RL5000 NMD FT5000 9840 9850 RL5000 NMD FT5000 9840 9850 RL5000 NMD FT5000 9840 9850 RL5000 NMD FT5000 9840 9850 RL5000 NMD FT5000 9840 9850 RL5000 NMD FT5000 9840 9850 RL5000 NMD FT5000 9840 9850 RL5000 NMD FT5000 9840 9850 Dispenser cassettes disabled ALL Dispense cassettes low ALL Dispenser cassettes empty ALL Dispenser offline no reject vault and no hoppers Dispenser offline no hoppers Dispenser offline error validating configuration Dispenser offline NMD require Reject Vault and at least one cassette Dispenser offline Detected offline error check op state Dispenser offline storing configuration Dispenser sensor failure 2 Error in last dispense The error indicates that all cassettes were taken out of service Cassettes are take out of service for two reasons A Feed failure or empty See Error Code 101 302 or 306B Excessive rejects See Error Code 481
29. 10 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO Electronic journal test feature failed Electronic journal set featured failed Electronic journal clear feature failed 1 i gt A 1 p gt 3 A S m o3 gt a Inspect main board to electronic journal communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal If itis necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly If the cables are undamaged the main board or electronic journal may be defective Inspect main board to electronic journal communication cable for damage Make sure the connectors are seated securely on the main board and on
30. 37 events Error code 320 will not put the cash dispenser out of service It is not displayed directly to the operator or customer The error code will be sent to the Triton Connect host if Triton Connect feature is enabled It will also be stored as part of This error code is generated when there is a checksum error in data stored in the note cassette 1 Program the cassette by injecting a new cassette ID into the cassette If injecting a new cassette ID into the cassette does not correct the problem replace Error code 322 is generated when the main motor fails to reach normal speed with in a specified time or if there are several pulses missing from the transport clock wheel timing wheel in one transaction This error code causes an Out of Service condition Error code 325 is generated when the double detect sensors in the note qualifier can not be calibrated or when the gain value cannot be adjusted when learning a new documents 1 Verify that the cable that connects the double detect module to the CMC module This error code is generated when there is a sensor error in one or more of the note feeders or when there is a document jammed in the note feeder exit sensor 1 Make sure there are no documents jammed at any of note feeder exit sensors 2 Check the calibration value for the pressure empty and exit sensors If any MOBILEMONE Ye 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 F
31. 5 9640 9650 9700 9710 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO SuperScrip 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO SuperScrip 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO SuperScrip 8100 9100 9110 9610 9640 9650 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9840 9850 MAKO 8100 9100 9615 9640 9650 9750 RL5000 TDM RL5000 NMD FT5000 RT2000 9840 9850 Maximum withdrawal not configured PIN working key not configured Terminal ID not configured PIN Master key not configured Communication error Baud rate setting for electronic journal failed An Attempt to Dispense is made the Cassettes are not Locked Enter the management functions and configure the multiple amount parameter The maximum withdrawal cannot exceed 50 time the denomination of the bill size in the cassette Enter the management functions and configure download the working key Enter the management functions and configure the terminal ID number Enter the management functions and configure the PIN master key Note This error code is often caused by a SPED tamper If you suspect SPED tamper or Error c
32. 50 9700 9710 9705 9750 to electronic RL5000 SDD RL5000 TDM journal failed RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO 1 Inspect main board to electronic journal communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 2 If it is necessary to check continuity of the cable assembly refer to Appendix B for pin out of the cable assembly 3 Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 4 If it is necessary to check continuity of the cable assembly refer to Appendix B for pin out of the cable assembly 5 If the cables are undamaged the main board or electronic journal may be defective This occurs when the last cassette has been taken out of service Cassettes are taken out of service because of feed failures or excessive rejects 1 Inspect cassettes Fill if needed If they are not empty see corrective action for Error Code 33 2 If excessive rejects are suspected see corrective action for Error Code 48 3 Place cassettes in service 1 Inspect main board to electronic journal communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 2 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out
33. 70 371 372 373 374 375 376 377 379 380 381 pt MOBILE nce MONEY Anywhere TRITON ERROR CODES enon cope wone semes S pescmenon T nesoumon RL5000 NMD FT5000 9840 9850 RL5000 NMD FT5000 9840 9850 RL5000 SDD 9800 RL5000 SDD 9800 RL5000 NMD FT5000 9840 9850 RL5000 NMD FT5000 9840 9850 RL5000 NMD FT5000 9840 9850 RL5000 NMD FT5000 9840 9850 RL5000 NMD FT5000 9840 9850 RL5000 NMD FT5000 9840 9850 RL5000 NMD FT5000 9840 9850 RL5000 NMD FT5000 9840 9850 RL5000 NMD FT5000 9840 9850 Dispenser cannot dispense the request Dispenser device reset Dispenser SDD EOT error Dispenser SDD com error header trailer Dispenser item value error Dispenser machine not opened Dispenser rejected check Dispenser invalid request Dispenser multiple device error Dispenser device error Dispenser unknown error code Dispenser setup incomplete Dispenser cassette invalid Requested amount may exceed the dispensers one time limit Enter a smaller value If error persists it may be necessary to replace the dispenser mechanism Check data and power connections to the dispenser device Clear terminal error code This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism Check data and power connections to the dispenser device Clear terminal error code This
34. 750 MAKO SuperScrip Connect 1200 Baud then lost carrier or connection Host hung up BGD NO DIAL TONE BGD Busy BGD Logon No connect BGD DONE GOOD BGD DONE BAD Possible Cause 1 Telephone line is not dedicated ATM is being used with another devices connected to the line 2 Telephone line is noisy and in general has poor quality characteristics Baud rate set to high for telephone line conditions Change baud rate settings Modem may be defective Results No money is dispensed screen and receipt display system unavailable wo A Possible Cause 1 Used up all radial attempts and got No Dial Tone for each attempt 2 Check local telephone line for proper operation 3 Telephone hardware problems Results No money is dispensed screen and receipt display system unavailable Possible Cause 1 Dialed out reached a busy signal 2 If problem persist verify the phone number try calling the number with a hand set to verify work with the processor to rectify Possible Cause 1 Used up all radial attempt and got Busy Signal for each attempt or No Dial Tone for each attempt 2 Got connected and never received ENQ within time out period 14 Seconds Results No money is dispensed screen and receipt display system unavailable Possible Cause Communication was normal but response header does not match request Results No money is dispensed screen and receipt display system u
35. 840 9850 Diverter 1 in wrong position at start 69 9615 9800 9840 9850 Diverter 2 did not go to reject position 70 9615 9800 9840 9850 Diverter 2 did not go to payment position 71 9615 9800 9840 9850 Diverter 2 did not energize 72 9615 9800 9840 9850 Diverter 2 in wrong position at start 75 9600 9610 9615 9640 9650 9800 Aborting download 9840 9850 MAKO SuperScrip of journal entries 78 9615 9800 9840 9850 Reject Box filled 79 9615 9800 9840 9850 Reject Box Absent 80 9615 9800 9840 9850 No Cassette in feed channel test dispense 81 9615 9800 9840 9850 Dispenser Time out approx 2 min 82 9615 9800 9840 9850 Purge did not occur before first dispense 83 9615 9800 9840 9850 LVDT double detect out of tolerance 84 9615 9800 9840 9850 Purge error following dispense error 90 9615 9840 9850 Reject Box Absent Check for presence of Reject Box Inspect and verify the operation of the Reject Box present sensor Reject Box or reject Box present sensor may be damaged Possible wiring connection or main board problem MOBILEMONE Ye 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET 92 93 94 95 97 98 99 mi MOBILE ce MONEY Anywhere TRITON ERROR CODES eee E 9615 9800 9840 9850 9615 9800 9840 9850 9615 9800 9840 9850 9615 9800 9840 9850 9615 9640 9650 9750
36. 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 SPED device timeout SPED command sequence error SPED invalid command data SPED device reset SPED clear key EJ error EJ data size error EJ bad command EJ invalid ID EJ device busy EJ invalid request Verify all SPED connections Restart the operating system Clear any errors conditions Inspect the battery for a voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists Verify all SPED connections Restart the operating system Clear any errors conditions Inspect the battery for a voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SP
37. 9850 9640 9650 9750 RL5000 NMD FT5000 9840 9850 9640 9650 9750 RL5000 NMD FT5000 9840 9850 Sensor error or sensor covered Dispenser internal error Cassette lock faulty Jam in note stacker Module needs service No message to resend With an NMD this error is produced when a sensor in note transport module is not working correctly during an internal self test preceding the movement commands 1 Inspect all cables for damage Make sure that all cables are securely fastened to their termination points 2 Open the access panels on the note transport and remove any documents that may be in the transport path Access the error code command to determine if any sensors in the reject channel are dirty of defective Clean the dirty sensor or replace the note transport as needed 3 Restart the cash dispenser Reset the error Perform a live transaction If the cash dispenser operates normally put it in service 4 If the problem persists replace the note transport module With a TDM dispenser this error is produced when a Width Sensor can not be calibrated 1 Run a dispenser status report Click Counts and reference the Width Sensor X Voltage Y Note X sensor 0 1 or 2 in Y s feed channel Y the feed channel This error code is reported when an internal error occurs in the dispenser The most likely cause is internal communication problems within the dispenser 1 Inspect all cables for possibl
38. 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 Security module attached dev com failed Security module dev port setup Invalid default transaction SPED key from pad cmd aborted by user SPED keys from pad cmd verify failed SNA comms error Timeout waiting to send command to dispenser Timeout waiting to receive response from dispenser This error indicates that the communications from the security module to the dispenser is not operational 1 Inspect cable from security module to the dispenser for damage Make sure that the cable is connected at both ends 2 Inspect the dispenser Follow steps for Error Code 130 3 Restart ATM Clear the error If error persists suspect the security module cable from the security module to the dispenser the dispenser power to the dispenser Inspect cable from main board assembly to the security module for damage Make sure that the cable is connected at both ends Restart ATM Clear the error If error persists replace the security module TBD Inspect cable from docking board assembly to the SPED module for damage Make sure that the cable is connected at both ends Restart ATM Clear the error If error persists it may be necessary to replace the main board the docking board t
39. AX 949 498 0459 MOBILEMONEY NET 327 329 330 332 333 339 p MOBILE ree MONEY Anywhere TRITON ERROR CODES Eon cone wone semies S oesomenon T resoumon 9640 RL5000 NMD FT5000 9840 9640 9650 9750 RL5000 NMD FT5000 9840 9850 9640 9650 9750 RL5000 NMD FT5000 9840 9850 9640 9650 9750 RL5000 NMD FT5000 9840 9850 9640 9650 9750 RL5000 NMD FT5000 9840 9850 9650 9750 RL5000 NMD 9850 Shutter failure Notes in delivery throat Communication timeout Cassettes may have been changed Reject vault full Error in throat This error code is generated if the system fails to operate the shutter when required 1 Reset the system If the response to the reset command indicates successful execution operation and be resumed 2 If the problem persists it may be necessary to replace the external shutter assembly the shutter sensor board if present shutter cable or the CMC module An attempt to feed or dispense documents has been made when there is a note in the note transport throat 1 Remove any documents blocking the throat opening Make sure the diverter is not jammed Inspect the note transport for damage and verify that all connectors This error is reported when the transmission of each one of the characters in the command string is not completed within the time restriction imposed by the electrical interface 1 Inspect all cables for d
40. Ci MOBIL LEMONEY fence Anywhere TRITON ERROR CODES ee a E 8100 9100 9600 9610 9615 9640 No errors 9650 9700 9710 9705 9750 RL5000 SDD RL5000 TDM RT2000 9800 MAKO SuperScrip 1 9615 Unsolicited note channel 1 2 9615 Unsolicited note channel 4 3 9615 Unsolicited note channel 3 4 9615 Unsolicited note channel 4 9 9615 Stream feed channel 1 10 9615 Stream feed channel 2 11 9615 Stream feed channel 3 12 9615 Stream feed channel 4 17 9615 Feed failure channel 1 18 9615 Feed failure channel 2 19 9615 Feed failure channel 3 20 9615 Feed failure channel 4 25 9615 Note jam before DDD channel 1 26 9615 Note jam before DDD channel 2 27 9615 Note jam before DDD channel 3 MOBILEMONE Ye 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET pf MOBILE ree MONEY Anywhere TRITON ERROR CODES Emon cone wone semies S oesomenon T resoumon 28 9615 32 8100 9100 9600 9610 9615 9640 9650 9700 9710 9705 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 MAKO SuperScrip 33 9100 9110 9600 9610 9700 9710 RL5000 SDD 9800 MAKO SuperScrip 33 9615 34 9100 9110 9600 9610 9700 9710 RL5000 SDD 9800 MAKO 34 9615 Note jam before DDD channel 41 Good operation Feed Failure Note jammed between DDM and Exit sensor Mis tracked note at feed Note Jammed between
41. D REPORTED INVALID KEY INDEX ERR SPED REPORTED PARENT KEY NOT LOADED ERR SPED REPORTED WRONG DATA LENGTH Inspect cable from main board assembly to the SPED module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module Inspect cable from main board assembly to the SPED module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module Inspect cable from main board assembly to the SPED module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module Inspect cable from main board assembly to the SPED module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module Inspect cable from main board assembly to the SPED module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module Inspect cable from main board assembly to the SPED module for damage Make sure that the cable is connected
42. DM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 ERR SPED REPORTED PIN RETRY TOO SOON ERR SPED SELFTEST CRC FAILED ERR SPED SELFTEST CRYPTOGRAPHIC ERROR ERR SPED SELFTEST BATTERY LOW STATUS ERR SPED SELFTEST SERIAL NUMBER ERROR ERR SPED TAMPER STATUS COLD ERR SPED TAMPER STATUS FRONT ERR SPED TAMPER STATUS BACK ERR SPED TAMPER STATUS GRID ERR SPED TAMPER STATUS VOLTAGE Inspect cable from main board assembly to the SPED module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module Inspect cable from main board assembly to the SPED module for damage Make sure that the cable is
43. ED module if error persists Verify all SPED connections Restart the operating system Clear any errors conditions Inspect the battery for a voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists Verify all SPED connections Restart the operating system Clear any errors conditions Inspect the battery for a voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists Verify all SPED connections Restart the operating system Clear any errors conditions Inspect the battery for a voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists Restart operating system If the problem persists it may be necessary to replace the ATM main board assembly on Xscale systems or the PC assembly or hard drive on the xp or 9800 systems Restart operating system If the problem persists it may be necessary to replace the ATM main board assembly on Xscale systems or the PC assembly or hard drive on the xp or 9800 systems Restart operating system If the problem persists it may be necessary to replace the ATM main board assembly on Xscale systems or the PC assembly or hard drive on the xp or 9800 systems Restart operating system If the problem persists it may be necessary to replace the ATM main board assembly on Xscale systems or the PC assembly or hard drive on th
44. EMONEY TRITON ERROR CODES a oesomenon T resoumon 195 8100 9100 9110 9600 9610 9615 Receipt printer 1 Replenish the paper Reset the Cash Dispenser by turning OFF 9640 9650 9700 9710 9705 9750 out of paper the AC power switch for a few seconds and switching it back ON RL5000 SDD RL5000 TDM Clear the error RL5000 NMD FT5000 RT2000 2 Make sure that the ribbon cable from the docking station to the 9800 9840 9850 MAKO SuperScrip low paper sensor assembly is fastened at both ends of the cable and the orientation of the cable is correct 3 If the error persists possible causes of the problem may be the low paper sensor assembly the docking station the main board or cables 196 8100 9100 9110 9600 9610 9615 Card reader error 1 Inspect the card reader assembly Make sure that there is no 9640 9650 9700 9710 9705 9750 foreign material in the card slot RL5000 SDD RL5000 TDM 2 Clean the card reader assembly with a cleaning card RL5000 NMD FT5000 RT2000 3 Make sure the ribbon cable from the docking station to the card 9800 9840 9850 MAKO SuperScrip reader is fastened at both ends of the cable and the orientation of the cable is correct 4 If the error persists replace the card reader 197 MAKO Dispenser detect This error indicates that the bills are not moving the notes through blocked stacker the dispenser fast enough This is most often caused by slipping during dispense stacker pu
45. ES emon cone wone semies S oesomenon T resoumon 141 8100 9100 9110 9600 9610 9615 Paper jam 1 Release the printer locking screw Open the printer support 9640 9650 9700 9710 9705 9750 reported by the bracket and verify that there are no jams in the printer or the RL5000 SDD RL5000 TDM controller during paper path Verify the blue lever on the left side of the printer in RL5000 NMD FT5000 RT2000 status check the print position 9800 9840 9850 MAKO SuperScrip N Release the printer locking screw Open the printer support bracket and verify that there are no jams in the printer or the paper path Verify the blue lever on the left side of the printer in the print position Inspect the cable supplying DC power from the power supply to the printer Make sure it is connected to CN1 on the printer control board Verify that all DC voltages applied to the printer control board are correct If the voltages are not within tolerance the cable or power supply may be defective Inspect the printer data cable for damage Make sure it is seated at the main board and at the printer control board at CN6 Inspect the cables connected to CN2 CN3 CN4 and CN5 Make sure they are seated at the printer control board and not damaged If the voltages are correct and the cables are undamaged and correctly connected causes of this error may be a defective cable a defective printer printer control board or the main board w gt
46. Once the cause has been resolved place desired cassettes into service and reset the error All cassettes have reached low cash level Reload cassettes Clear terminal error code All cassettes report no notes Replenish cassettes Clear terminal error code Verify that the dispenser mechanism has data and power cable connected Verify power is applied to the dispenser The hoppers are not detected Check the computer area network connectors in the dispenser Restart operating system Clear terminal error code If error persists replace the dispenser mechanism Dispenser failed to identify the dispenser type installed 1 Verify all connectors to the dispenser mechanism 2 Restart operating system Clear terminal error code 3 If error persists replace the dispenser mechanism or the CMC of an NMD dispenser Verify that the Reject Vault and one cassette are present in the dispenser mechanism Clear terminal error code If error persists replace the dispenser mechanism Restart the operating system Verify the error code lights on the dispenser are operating in proper sequence Use the NMD test software available to Triton Certified Service Technicians and verify the operational error code of the dispenser Restart the operating system Verify the error code lights on the dispenser are operating in proper sequence Use the NMD test software available to Triton Certified Service Technicians and verify the operational error co
47. RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 Card Reader Reader type error Card Reader Invalid track Card Reader Invalid message Card Reader Com error Card Reader Device busy Card Reader Sequence error Card Reader Invalid request Card Reader LRC error Card Reader No data Card Reader Start sentinel not found Inspect card reader cabling Inspect card reader for foreign objects Clean the card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader Inspect card reader cabling Inspect card reader for foreign objects Clean the card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader Inspect card reader cabling Inspect card reader for foreign objects Clean the card reader with an ap
48. T5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 NMD FT5000 9800 9840 9850 RL5000 SDD RL5000 NMD FT5000 9800 9840 9850 System sync error System error Unknown device error SPED error Low Memory Unable to access external memory device Cabinet door open Vault door open Security module not found Security module com failed An operating system timeout has occurred Check operation of the power supply Restart ATM Clear the error If error persists it may be necessary to reload the operating system software or replace the ATM main board assembly An operating system timeout has occurred Check operation of the power supply Restart ATM Clear the error If error persists it may be necessary to reload the operating system software or replace the ATM main board assembly An operating system timeout has occurred Check operation of the power supply Restart ATM Clear the error If error persists it may be necessary to reload the operating system software or replace the ATM main board assembly Inspect cable from Main Board assembly to the SPED module for damage Make sure that cable
49. amage Verify that the both ends of each cable are This error code is generated when a movement command is sent before read cassette ID command after the cassettes including the reject vault are removed This is error code will set an out of service condition 1 Verify that each cassette is placed in a feed channel and the cassettes are This error code is produced when the single reject event counter exceeds 50 reject events or the bundle reject event counter exceeds 250 notes This error code will cause an out of service condition 1 Remove all documents from the reject vault To clear the error code the reject This error code is reported by the dispensing mechanism when a document is jammed in the throat sensor during a live dispenses or when a reset is performed 1 Make sure all cables between the note transport and the other units are undamaged and securely seated at their termination point MOBILEMONEY e 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET 343 348 349 350 351 353 p MOBILE ree MONEY Anywhere TRITON ERROR CODES Emon cone wone semies S oesomenon T resoumon 8100 9100 9640 9650 9705 9750 RL5000 TDM RL5000 NMD FT5000 9840 9850 9640 9650 9750 RL5000 NMD FT5000 9840 9850 9640 9650 9750 RL5000 NMD FT5000 9840 9850 9640 9650 9750 RL5000 NMD FT5000 9840
50. ard Reader Device offline Card Reader device reset Card Reader System timeout System timeout System device reset Inspect card reader cabling Inspect card reader for foreign objects Clean the card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader Inspect card reader cabling Inspect card reader for foreign objects Clean the card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader Inspect card reader cabling Inspect card reader for foreign objects Clean the card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader Inspect card reader cabling Inspect card reader for foreign objects Clean the card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader Inspect card reader cabling Inspect card reader for foreign objects Clean the card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader Inspect card reader cabling Inspect card reader for foreign objects Clean the card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader Inspect card reader cabl
51. at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module Inspect cable from main board assembly to the SPED module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module Inspect cable from Dispenser CMC assembly to the Shutter Assembly for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If the Error persists consider replacing the cable between the Dispenser CMC Board and The Shutter Assembly the Shutter Assembly PCB the Shutter Assembly or the Dispenser CMC Assembly TBD MODEM COMMUNICATION STATUS CODES ee es 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 MAKO SuperScrip 3 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 MAKO SuperScrip 4 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 MAKO SuperScrip Time out BCD NO ANSWER ERROR IN MODEM DATA Possible Cause 1 Request has been sent Time out waiting for response or carrier was dropped No characters were received Time out is typically 60 seconds Request has been sent Time out waiting for response or carrier was dropped At least one character was received ETX was never receive
52. at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module Inspect cable from main board assembly to the SPED module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module Inspect cable from main board assembly to the SPED module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module Inspect cable from main board assembly to the SPED module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module Inspect cable from main board assembly to the SPED module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module MOBILEMONEY e 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET 607 608 609 610 611 612 613 614 615 616 ence Anywhere mi MOBILEMONEY TRITON ERROR CODES eon cone mope semies S oesemenon T resoumon RL5000 SDD RL5000 T
53. brated double detect module or a jammed currency in the double detect 1 Clear any jammed currency 2 Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser Clear all errors and test the dispenser by completing several TEST DISPENSES If the status clears and the return code are normal place the cash dispenser in service If these actions have no effect replace the dispenser 44 9615 Miscount Channel 4 45 9100 9110 9615 9700 9710 Diverter error This error occurs when the diverter is in the wrong position RL5000 SDD 9800 MAKO during a dispense 1 Inspect the feed path for any jammed notes Remove any jammed notes 2 Turn the AC power OFF for a few seconds and then back on to power cycle and reset the cash dispenser Clear the error Purge the dispenser with the purge command Complete several live dispenses to ensure the dispenser is working correctly If the error persists replace the dispenser 46 9100 9110 9615 9700 9710 Exit quantified This status appears when the count at the exit is greater than the RL5000 SDD 9800 MAKO number of documents requested 1 A mechanical error has occurred It may be necessary to replace the dispenser 47 9100 9110 9615 9700 9710 Note missing at This status is generated if the double detect fails to detect a RL5000 SDD 9800 MAKO double detect document already seen by the feed sensor 1 Inspect the transport before the doubl
54. ccurred It may be necessary to replace into stacker the dispenser MOBILEMONE Ye 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET 201 202 203 204 205 206 207 m MOB ILEMONEY ree Anywhere TRITON ERROR CODES Eon cone wone semies S oesomenon T resoumon MAKO Dispenser detected more than six errors in a dispense 9800 9840 9850 MAKO Dispenser busy 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO SuperScrip SPED keypad is not replying to main board 9800 9840 9850 MAKO Number of bills dispensed not equal to bills requested 8100 9100 9110 9640 9650 9700 SPED keypad 9710 9705 RL5000 SDD reported tamper RL5000 TDM RL5000 NMD condition FT5000 RT2000 9800 9840 9850 MAKO SuperScrip 8100 9100 9110 9640 9650 9700 SPED keypad 9710 9705 RL5000 SDD could not perform RL5000 TDM RL5000 NMD a successful FT5000 RT2000 9800 9840 9850 command within MAKO SuperScrip SPED_MAX_ ATTEMPTS tries 8100 9100 9110 9640 9650 9700 9710 SPED not detected 9705 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 This status is generated when there are 6 rejects during the current dispense It is usually caused by attempting to dispense currency that is unacceptable or currency tha
55. ce SPED battery is below 2 8 VDC Replace SPED module if error persists 506 RL5000 SDD RL5000 TDM SPED invalid Verify all SPED connections Restart the operating system Clear RL5000 NMD FT5000 RT2000 request any errors conditions Inspect the battery for a voltage reading of 9800 9840 9850 greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists MOBILEMONE Ye 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET 507 508 509 510 511 512 513 514 515 516 ence Anywhere mi MOBILEMONEY TRITON ERROR CODES RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 SPED sequence er
56. ct Restart ATM Clear the error If error persists replace the SPED module MOBILEMONE Ye 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET 597 598 599 600 601 602 603 604 605 606 ence Anywhere mi MOBILEMONEY TRITON ERROR CODES Eon cone mope semies S oesomenon T resoumon RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 ERR SPED INVALID SPED COMMS PROTOCOL ERR SPED INVALID DEVICE CLASS ERR SPED REPORTED UNRECOGNIZED COMMAND ERR SPED REPORTED BLOCK DOES NOT EXIST ERR SPED REPORTED INVALID ENCRYPT MODE ERR SPED REPORTED UNSUPPORTED CLEAR OPTION ERR SPED REPORTED TAMPER PRESENT ERR SPE
57. d Time out is typically 60 seconds EOT was received as first character after sending a NAK due to a bad response message Result No money is dispensed screen and receipt display system unavailable N w Possible Cause Possible may be a processor or telephone hardware problem Results No money is dispensed screen and receipt display system unavailable Possible Cause Unexpected data received from processor in response to message Results No money is dispensed screen and receipt display system unavailable Can be a symptom of a bad modem or a modem not properly seated MOBILEMONEY e 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET 10 11 13 14 M MOB LEMONEY ree Anywhere MODEM COMMUNICATION STATUS CODES oe E 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 MAKO SuperScrip 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 MAKO SuperScrip 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 MAKO SuperScrip 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 MAKO SuperScrip 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 MAKO SuperScrip 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 MAKO SuperScrip 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9
58. de of the dispenser Access the management function diagnostics menus to verify the operational error code of dispenser mechanism sensors Clean sensors as needed Replace dispenser components or dispenser if the error persists Check operational error code of dispenser This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism MOBILEMONEY e 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET m MOB ILEMONEY tce Anywhere TRITON ERROR CODES Eon cone wooer semis S oesomenon T resoumon 393 RL5000 NMD FT5000 9840 9850 Error in double detect 2 394 RL5000 NMD FT5000 9840 9850 Purge failed upon power up 395 RL5000 NMD FT5000 9840 9850 Multiple cassette NMD dispenser allows for only one of each cassette ID to be of the same type installed Verify each cassette ID Replace cassette or Inject New Cassette ID 396 RL5000 NMD FT5000 9840 9850 Dispenser offline found no reject bin 500 RL5000 SDD RL5000 TDM SPED Read Error Verify all SPED connections Restart the operating system Clear RL5000 NMD FT5000 RT2000 any errors conditions Inspect the battery for a voltage reading of 9800 9840 9850 greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists 501 RL5000 SDD RL5000 TDM SPED invalid Verify all SPED connections Restart the operating system Clear RL5
59. e damage Ensure that each cable is securely fastened to its termination point This error code is generated when the LIFTS UP command fails to open a note cassette to the operating position 1 Verify that the currency is properly installed in the cassette If necessary reload the currency in the cassette This status may be generated A When a note is jammed in the note stacker B When the note stacker is not turning C Or when the bundle carriage unit cannot move This error code is generated by the dispensing mechanism when the calibration value for at least one of the sensors in any of the note feeders has exceeded the upper limits of its calibration range 1 Use the diagnostic functions or NMD test software to determine if a note feeder This error code may indicate a power loss firmware restart has occurred at the dispenser controller and no information could be retrieved 1 Restart the cash dispenser Reset the error Perform several test dispenses 2 If the cash dispenser operates normally while performing a test dispense put it MOBILEMONE Ye 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET 356 357 358 359 360 361 362 363 364 365 366 367 ence Anywhere mi MOBILEMONEY TRITON ERROR CODES Eon cone wooer semies S oesomenon T resoumon 9640 9650 9750 RL5000 NMD FT5000 9840 9850 RL5000 NMD
60. e detect for jammed currency Clear the jammed currency 2 Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser Clear all errors and test the dispenser by completing several TEST DISPENSES If the status clears and the return code are normal place the cash dispenser in service If these actions have no effect replace the dispenser 48 8100 9100 9110 9600 9610 9705 Reject rate This status is generated when there are 8 rejects during the 9750 RL5000 TDM RL5000 NMD exceeded current dispense It is usually caused by attempting to dispense 9800 MAKO currency that is unacceptable or currency that has not been properly prepared 1 Inspect the currency for excessive wear Remove any unacceptable currency from the cassette 2 Inspect feed path for jammed currency Remove jammed currency 3 Clear all error and purge the dispenser using the purge command 4 Test the dispenser by completing several test dispenses with the test dispense command If the error clears put the cash dispenser back in service If these actions have no effect replace the dispensing mechanism MOBILEMONE Ye 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET 49 49 50 50 51 51 52 52 53 m MOB ILEMONEY Anywhere TRITON ERROR CODES Eon cone mope semies S oesomenon T resoumon 9100 9110 9600 9610 9700 9710 Ja
61. e xp or 9800 systems Restart operating system If the problem persists it may be necessary to replace the ATM main board assembly on Xscale systems or the PC assembly or hard drive on the xp or 9800 systems Restart operating system If the problem persists it may be necessary to replace the ATM main board assembly on Xscale systems or the PC assembly or hard drive on the xp or 9800 systems MOBILEMONE Ye 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET 528 529 530 531 532 533 534 535 536 537 p MOBIL tence e Anywhere TRITON ERROR CODES Emon cone mope semies S oesomenon T resoumon RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5
62. electronic journal can store as many as 32 768 records it is recommended that you do not print the journal Instead save the journal to an external USB storage device or download to Triton Connect Once records have been viewed or saved they need to be marked as audited Audited records can then be archived to an external device or deleted Note Records can be archived to the internal flash Doing this will not clear any available memory and will not aid in clearing Error Code 151 Below are steps to take to clear Error code 151 on 32 bit machines 1 View Unaudited Records Once they are displayed on the screen print or save them to an external device When done chose marked as audited 2 Download to Triton Connect Ensure they are marked as audited 3 Choose Clear Journal Once you have completed one of the above steps the records have been marked as audited but they are still taking up memory space They now need to be deleted or archived to an external USB Storage device 4 Select Archive Delete Journal 5 Choose archive to external USB storage device or delete Choosing Internal Flash will not aid in clearing Error Code 151 MOBILEMONE Ye 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET mi MOBILEMONEY ce Anywhere TRITON ERROR CODES a oesomenon T resoumon 152 8100 9100 9705 RL5000 TDM RT2000 Electronic journal 1 Inspect main board to electron
63. er Status Click Counts should be run and available before contacting Tech Support The leading edge of the note made it to the extension exit sensor in the allotted time but the trailing edge of the note did not clear the exit sensor in the allotted time 1 Inspect for jams or blockage stopping the note from clearing the exit of the extension 2 If the error clears put the Cash Dispenser into service Otherwise replace the dispensing mechanism Note Dispenser Status Click Counts should be run and available before contacting Tech Support MOBILEMONE Ye 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET 101 102 103 104 105 m MOB LEMONEY ree Anywhere TRITON ERROR CODES eon cone mope semies S oesomenon T resoumon 8100 9100 9705 RL5000 TDM RT2000 2 second timeout waiting for pick Feed failure 8100 9100 9705 RL5000 TDM RT2000 Timeout at Exit Sensor 8100 9100 9705 RL5000 TDM RT2000 Thickness sensor unstable 8100 9100 9705 RL5000 TDM RT2000 Unable to clear width sensor 8100 9100 9705 RL5000 TDM RT2000 Insufficient notes to learn from This error is usually associated with unfit currency or an empty cassette 1 Refill the cassette as needed 2 Inspect the feed path for currency that is stuck together or jammed If no jams are found remove the note closest the pick rollers in the cass
64. ette 3 Inspect the detent clips the clips that hold the cassette in place Cracked or broken clips should be replaced 4 Install the cassette Purge the dispensing mechanism with the PURGE command from the DIAGNOSTICS function Test the TDM 100 by completing several Test Dispenses If the error Clears put the cash dispenser in service 5 If the currency is in fit condition and the error condition persists consider replacing the note cassette or the dispensing mechanism Note Dispenser Status Click Counts should be run and available before contacting Tech Support 1 Inspect for jammed currency in the feed path and at the Exit sensor Remove any jammed currency 2 Purge the dispenser using the purge command Test the dispensing mechanism by completing several Test Dispenses 3 If the error clears put the Cash Dispenser into service Otherwise replace the dispensing mechanism Note Dispenser Status Click Counts should be run and available before contacting Tech Support Enter the diagnostic function and complete the learn note thickness command Clear the error Purge the dispenser using the purge command Test the dispensing mechanism by completing several test dispenses If the error does not occur again put the cash dispenser in service If the error persists replace the dispensing mechanism Note Dispenser Status Click Counts should be run and available before contacting Tech Support Remove t
65. he SPED module or related cabling Inspect cable from docking board assembly to the SPED module for damage Make sure that the cable is connected at both ends Restart ATM Clear the error If error persists it may be necessary to replace the main board the docking board the SPED module or related cabling TBD Inspect the serial communication cables from the main board assembly to the dispenser for damage Make sure that each end of the cable is connected securely Replace the cable if it appear damaged Check the power supply for the proper DC operating voltages and that they are applied to the dispenser mechanism Possible defective components include main board assembly the docking board the serial communications cables the DC power cables the power supply and the dispenser mechanism Inspect the serial communication cables from the main board assembly to the dispenser for damage Make sure that each end of the cable is connected securely Replace the cable if it appear damaged Check the power supply for the proper DC operating voltages and that they are applied to the dispenser mechanism Possible defective components include main board assembly the docking board the serial communications cables the DC power cables the power supply and the dispenser mechanism MOBILEMONEY e 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET 577 578 579 580 581
66. he cassette and inspect for jammed currency in the width sensor and at the output of the cassette The width sensor may be dirty Clean the width sensor with compressed air Purge the dispenser using the purge command Test the dispensing mechanism by completing several test dispenses If the error does not occur again put the cash dispenser in service If the error persists in may be necessary to replace either the cassette or dispensing mechanism Note Dispenser Status Click Counts should be run and available before contacting Tech Support There may be an insufficient number of notes in the cassette to complete the requested learn note thickness command Put more currency in the cassette and repeat the learn note thickness command Note Dispenser Status Click Counts should be run and available before contacting Tech Support MOBILEMONE Ye 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET m MOB ILEMONEY tce Anywhere TRITON ERROR CODES Eon cone mope semies S oesomenon T resoumon 106 8100 9100 9705 RL5000 TDM RT2000 FIFO error The dispensing mechanism may have corrupt software Reset the cash dispenser Purge the dispenser using the purge command Test the dispensing mechanism by completing several test dispenses If the error clears put the cash dispenser into service If the error persists replace the dispensing mechanism Note Dis
67. ic journal communication cable corrupt for damage Make sure the connectors are seated securely on the main board and on the electronic journal 2 If it is necessary to check continuity of the cable assembly refer to Appendix B for pin out of the cable assembly 3 Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 4 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 5 If the cables are undamaged the main board or electronic journal may be defective 153 8100 9100 9110 9600 9610 9615 Electronic journal 1 Inspect main board to electronic journal communication cable 9640 9650 9700 9710 9705 9750 mode for damage Make sure the connectors are seated securely on RL5000 SDD RL5000 TDM the main board and on the electronic journal RL5000 NMD FT5000 RT2000 9800 2 If it is necessary to check continuity of the cable assembly refer 9840 9850 MAKO SuperScrip to Appendix B for pin out of the cable assembly 3 Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 4 If it is necessary to check continuity of the cable assembly refer to Appendix B for pin out of the cable assembly 5 If the cables are undamaged
68. ing 304 9640 9650 9750 RL5000 NMD Rejected notes This error code indicates that notes were rejected during the FT5000 9840 9850 transaction or test dispense operation This is a warning message there is no action required MOBILEMONE Ye 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET 305 306 307 308 309 310 312 313 315 m VMOB ILEMONEY ree Anywhere TRITON ERROR CODES Eon cone mope semies S oesomenon T resoumon 9640 9650 9750 RL5000 NMD Diverter failure FT5000 9840 9850 9640 9650 9750 RL5000 NMD Failure to feed FT5000 9840 9850 9640 9650 9750 RL5000 NMD FT5000 9840 9850 Transmission Error 9640 9650 9750 RL5000 NMD Illegal command FT5000 9840 9850 or command sequence 9640 9650 9750 RL5000 NMD Jam in FT5000 9840 9850 Note Qualifier 9640 9650 9750 RL5000 NMD FT5000 9840 9850 Cassette not properly installed 9640 FT5000 9840 No notes retracted 9640 9650 9750 RL5000 NMD FT5000 9840 9850 Cassette hopper map invalid 9640 9650 9750 RL5000 NMD FT5000 9840 9850 Reject vault not properly installed This error code indicates that the system has recognized a document intended for the reject vault has reached the note transport sensor The most probable cause is either mechanical or electrical failure of the note diverter in the note tra
69. ing Inspect card reader for foreign objects Clean the card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader Inspect card reader cabling Inspect card reader for foreign objects Clean the card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader An operating system timeout has occurred Check operation of the power supply Restart ATM Clear the error If error persists it may be necessary to reload the operating system software or replace the ATM main board assembly An operating system timeout has occurred Check operation of the power supply Restart ATM Clear the error If error persists it may be necessary to reload the operating system software or replace the ATM main board assembly MOBILEMONEY e 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET 558 559 560 562 563 564 565 566 567 568 mi MOBILEM nrence ONEY Anywhere TRITON ERROR CODES Eon cone wooer semies S oesomenon T resoumon RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD F
70. input from the low paper sensor When this is done the terminal will operate normally until it is completely out of paper Then it will go out of service for and error code 195 out of paper 185 8100 9100 9110 9600 9610 9615 Telephone number Enter Management Functions and configure the telephone number 9640 9650 9700 9710 9705 9750 not configured RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO 186 8100 9100 9110 9600 9610 9615 Bill Size This value is factory defaulted to 0 00 Allowable bill sizes are 9640 9650 9700 9710 9705 9750 not configured 5 10 20 50 and 100 Enter the Management Functions and RL5000 SDD RL5000 TDM configure the bill size RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO SuperScrip MOBILEMONEY e 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET 187 188 189 190 192 193 194 p MOBILE ree MONEY Anywhere TRITON ERROR CODES Eon cone wooer semis S oesomenon T resoumon 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO SuperScrip 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO SuperScrip 8100 9100 9110 9600 9610 961
71. ions Inspect the battery for a voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists Verify all SPED connections Restart the operating system Clear any errors conditions Inspect the battery for a voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists Verify all SPED connections Restart the operating system Clear any errors conditions Inspect the battery for a voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists Verify all SPED connections Restart the operating system Clear any errors conditions Inspect the battery for a voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists Verify all SPED connections Restart the operating system Clear any errors conditions Inspect the battery for a voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists MOBILEMONE Ye 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET 517 518 519 520 521 522 523 524 525 526 527 p MOBIL tence e Anywhere TRITON ERROR CODES Emon cone mope semies S oesomenon T resoumon RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000
72. is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module Close the control panel door Reset error code If error persists verify the operation of cabinet door switch Replace as needed Close vault door Reset error code If error persists check the operation of the vault door switch Replace as needed See Error Code 568 This error indicates that the communications from the security module to the main board is not operational 1 Inspect cable from security module to the docking board for damage Make sure that the cable is connected at both ends 2 Restart ATM Clear the error If error persists suspect the security module cable from the security module to the docking board the docking board and the main board MOBILEMONE Ye 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET 569 570 571 572 573 574 575 576 ence Anywhere mi MOBILEMONEY TRITON ERROR CODES eon cone wooer semies S oesomenon T resoumon RL5000 SDD RL5000 NMD FT5000 9800 9840 9850 RL5000 SDD RL5000 NMD FT5000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840
73. ispenser mechanism Restart the operating system Clear terminal error code This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism Restart the operating system Clear terminal error code This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism Restart the operating system Clear terminal error code This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism Restart the operating system Clear terminal error code This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism Restart the operating system Clear terminal error code This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism Restart the operating system Clear terminal error code This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism Access management functions and enable cassettes Make sure that the cassettes are physically removes and inserted into each bin before clearing the error Check the dispenser data and power cable connections Restart the operating system Clear terminal error code This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism MOBILEMONEY e 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET 368 369 3
74. ispenser using the purge command from diagnostic menu 2 Test the dispenser by completing several test dispenses If the error clears put the cash dispenser in service 3 If these actions have no effect on dispenser operation print a dispenser status report scan the click count history starting at the bottom Find the first occurrence of 116 The next entry below 116 is the Hardware Status Look up the definition on the Hardware Status listing 4 If problems still persist replace the dispenser mechanism and or the note cassette Note Dispenser Status Click Counts should be run and available before contacting Tech Support 124 8100 9100 9705 RL5000 TDM RT2000 Diverter moved to 1 Inspect for a currency jam at the diverter exit position during 2 Verify that the diverter moves freely reject purge 3 Test the dispenser by completing several test dispenses 4 If the error clears put the cash dispenser in service 5 If these actions have no effect on dispenser operation replace the dispenser mechanism Note Dispenser Status Click Counts should be run and available before contacting Tech Support 125 8100 9100 9705 RL5000 TDM RT2000 Initial status 1 Reset the cash dispenser Clear the error check failed 2 If the error persists replace the dispensing mechanism Note Dispenser Status Click Counts should be run and available before contacting Tech Support 126 8100 9100 9705 RL5000 TDM RT2000 D
75. ists it may be necessary to replace the ATM main board assembly on Xscale systems or the PC assembly or hard drive on the xp or 9800 systems Restart operating system If the problem persists it may be necessary to replace the ATM main board assembly on Xscale systems or the PC assembly or hard drive on the xp or 9800 systems Inspect card reader cabling Inspect card reader for foreign objects Clean the card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader Inspect card reader cabling Inspect card reader for foreign objects Clean the card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader Inspect card reader cabling Inspect card reader for foreign objects Clean the card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader MOBILEMONE Ye 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET 538 539 540 541 542 543 544 545 546 547 ence Anywhere mi MOBILEMONEY TRITON ERROR CODES Eon cone wone semies S oesomenon T resoumon RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD
76. iverter moved to Inspect for a note jam at the diverter Verify that the diverter moves reject position freely Test the dispenser by completing several test dispenses during dispense If the error clears put the cash dispenser in service If these actions have no effect on dispenser operation replace the dispenser mechanism Note Dispenser Status Click Counts should be run and available before contacting Tech Support 127 RT2000 Jam in Billfish 1 Inspect for a currency jam at in the extension 2 Test the dispenser by completing several test dispenses 3 If the error clears put the cash dispenser in service 4 If these actions have no effect on dispenser operation replace the dispenser mechanism Note Dispenser Status Click Counts should be run and available before contacting Tech Support MOBILEMONE Ye 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET m MOB ILEMONEY tce Anywhere TRITON ERROR CODES a oesomenon T resoumon 128 8100 9100 9110 9600 9610 9615 Error in reply from 1 Verify that the power supply is operating and the DC voltages 9640 9650 9700 9710 9705 9750 the dispenser being supplied to the main board and dispenser are correct Seat RL5000 SDD RL5000 TDM mechanism connectors or replace the power supply as needed RL5000 NMD FT5000 RT2000 2 Verify that main board to electronic journal and the electronic 9800 9840 9850
77. lears put the cash dispenser in service 4 Verify clearance at the diverter If the test dispenses pass but the error returns upon live dispenses do dispenses with the vault door open If it works with the door open remove obstruction causing the diverter to contact the vault door 5 If these actions have no effect on dispenser operation replace the dispenser mechanism Note Dispenser Status Click Counts should be run and available before contacting Tech Support A note that was expected to be seen at reject sensor was not detected at the reject sensor 1 Inspect for jammed currency in the transport path between the width sensors and the reject sensor Remove jammed currency 2 Verify that all access panels are closed and secured Clear the error Test the dispenser by completing several test dispenses 3 Verify clearance at the diverter If the test dispenses pass but the error returns upon live dispenses do dispenses with the vault door open If it works with the door open remove obstruction causing the diverter to contact the vault door 4 If the error clears put the cash dispenser in service 5 If these actions have no effect on dispenser operation replace the dispenser mechanism Note Dispenser Status Click Counts should be run and available before contacting Tech Support 1 Inspect for a jammed currency in the reject sensor 2 Verify that all access panels are closed and secured Ensure the reject bin is
78. lleys 1 Inspect the cassette and feed path for currency that is stuck together or jammed 2 If no jam is located remove the first note from the cassette Purge the dispenser Do several test dispense operations 3 Next try a live dispense note you can not fully test this dispenser for this error without doing live dispenses If the error returns inspect the stacker pulleys to ensure they are not slipping 4 If the problems persist consider replacing the dispenser 198 MAKO Dispenser did not This error is usually associated with an empty note cassette or detect note going currency that is in unfit condition to stacker 1 Refill the cassette as needed 2 Inspect the cassette and feed path for currency that is stuck together or jammed 3 If no jam is located remove the first note from the cassette Purge the dispenser Do several test dispense operations 4 If the test dispenses are completed normally and the return code are correct clear all errors and place the cash dispenser in operation 5 If the currency is in fit condition and the error persists consider replacing the cassette or the dispenser 199 MAKO Dispense width This status appears when the count at the exit can not be guaranteed errors 1 A mechanical error has occurred It may be necessary to replace the dispenser 200 MAKO Dispenser fed This status appears when the count at the exit can not be guaranteed extra note 1 A mechanical error has o
79. m Note Dispenser Status Click Counts should be run and available before contacting Tech Support 119 8100 9100 9705 RL5000 TDM RT2000 Diverter in 1 Inspect for jammed currency at the Diverter dispense position Remove jammed currency on start of 2 Check the operation of the diverter solenoid dispense or learn 3 Verify that all access panels are closed and secured Clear the error Test the dispenser by completing several test dispenses 4 If the error clears put the cash dispenser in service 5 If these actions have no effect on dispenser operation replace the dispenser mechanism Note Dispenser Status Click Counts should be run and available before contacting Tech Support MOBILEMONE Ye 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET ence Anywhere mi MOBILEMONEY TRITON ERROR CODES a oesomenon T resoumon 122 8100 9100 9705 RL5000 TDM RT2000 Unexpected note 1 Purge the dispenser using the purge command from diagnostic at exit menu 2 Test the dispenser by completing several test dispenses If the error clears put the cash dispenser in service 3 If these actions have no effect on dispenser operation replace the dispenser mechanism and or the note cassette Note Dispenser Status Click Counts should be run and available before contacting Tech Support 123 8100 9100 9705 RL5000 TDM RT2000 Hardware Error 1 Purge the d
80. m at exit RL5000 SDD 9800 MAKO 9615 Too few notes dispensed Channel 1 9100 9600 9610 9700 9710 Interference RL5000 SDD 9800 MAKO recovery 9615 Too few notes dispensed Channel 2 8100 9100 9110 9600 9610 9700 Accountancy error 9710 9705 RL5000 SDD RL5000 TDM RT2000 9800 MAKO 9615 Too few notes dispensed Channel 3 9100 9110 9600 9610 9700 9710 RAM error RL5000 SDD 9800 MAKO 9615 Too few notes dispensed Channel 4 9100 9110 9600 9610 9700 9710 EPROM error RL5000 SDD 9800 MAKO This status is generated when exit sensor is blocked Inspect feed path for jammed currency Remove jammed currency Clear all error and purge the dispenser using the purge command Clean and verify the operation of the exit sensor Replace the exit sensor if necessary Test the dispenser by completing several test dispenses with the test dispense command It the error clears put the cash dispenser back in service If these actions have no effect replace the dispensing mechanism won gt Possible damage due to static discharge Check the incoming power and dispenser mechanism for proper grounding Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser 3 Clear all errors and test the dispenser by completing several test dispenses If the status clears and the return code are normal place the cash dispenser in service If these actions have
81. menon T resoumon 162 8100 9100 9110 9610 9615 9700 9710 9705 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 MAKO 163 8100 9100 9110 9600 9610 9615 9640 9650 9700 9710 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO 164 8100 9100 9110 9610 9615 9700 9710 9705 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 MAKO 165 8100 9100 9110 9610 9615 9700 9710 9705 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 MAKO 166 8100 9100 9110 9600 9610 9615 9700 9710 9705 9750 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 MAKO SuperScrip Electronic Journal get serial number failed Terminal did not answer This is a Triton Connect error Terminal did not return call Triton Connect error Electronic journal not present Bad dispense 1 Inspect main board to electronic journal communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal If it is necessary to check continuity of the cable assembly refer to
82. navailable Possible Cause 1 EOT was received as first character after the first request message was sent 2 If EOT is received on subsequent attempts then Error Code 1 is reported Results No money is dispensed screen and receipt display system unavailable MOBILEMONE Ye 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET m MOB ILEMONEY tce Anywhere MODEM COMMUNICATION STATUS CODES starus cone monet semis 0 f oesomenon resoumon 15 8100 9100 9110 9600 9610 9615 Timeout waiting Possible Cause 9640 9650 9700 9710 9705 9750 for End of 1 EOT from processor was not received within time out period MAKO SuperScrip Transmission EOT 2 Carrier was not lost but no EOT was received before the time out period expired Results No money is dispensed screen and receipt display system unavailable 16 8100 9100 9110 9600 9610 9615 Communication 9640 9650 9700 9710 9705 9750 problem MAKO SuperScrip 17 8100 9100 9110 9600 9610 9615 NO EOT Possible Cause 9640 9650 9700 9710 9705 9750 1 EOT from processor was not received within time out period MAKO SuperScrip 2 Carrier was lost before receiving EOT Results No money is dispensed screen and receipt display system unavailable 18 8100 9100 9110 9600 9610 9615 OVERFLOW Possible Cause Received more characters than expected after 9640 9650 9700 9710 9705 9750
83. nd perform several test dispenses If the test dispenses are normal and the status clears place the cash dispenser in service If the error persists replace the dispenser MOBILEMONE Ye 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET IR MOBI E EMONEY ce Anywhere TRITON ERROR CODES eae 9100 9110 9600 9610 9700 9710 Mis tracked note This status occurs when a note arrives at the double detect without RL5000 SDD RL5000 TDM at double detect being seen by the feed sensor RL5000 NMD 9800 MAKO 1 Inspected both the feed sensor and the double detect sensor to ensure they are not blocked and operating correctly Clean the sensors a needed 2 Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser Clear all errors and perform several test dispenses If the test dispenses are normal and the status clears place the cash dispenser in service If the error persists replace the dispenser 35 9615 Denomination Error Cassette absent 36 9100 9110 9600 9610 9700 9710 Mistracked note This status occurs when a note is detected by the exit sensor RL5000 SDD 9800 MAKO at exit when it should not have been It can occur if there are notes already in the transport before the start of a transaction or if the exit sensor is blocked 1 Verify that the diverter moves freely and is not binding If the diverte
84. nd then back ON to power cycle and reset the cash dispenser 3 Clear all errors and test the dispenser by completing several test dispenses If the status clears and the return code are normal place the cash dispenser in service If these actions have no effect replace the dispenser A mechanical failure has occurred Replace the dispensing mechanism 1 Configuration jumpers may have been changed Inspect jumper block LK5 on the dispenser main board There should be no jumpers installed 2 Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser 3 If the problem persists replace the dispensing mechanism Reset the ATM If error occurs again it may be necessary to replace the dispensing mechanism or main board assembly Verify the correct operation of each sensor in the transport path Reset the ATM Perform required audit of the cash Place the machine into service Reset the ATM Perform required audit of the cash Place the machine into service Reset the ATM Perform several test dispenses If they are normal place the ATM into service If the error occurs again it may be necessary to replace the dispenser main board assembly The dispenser main board assembly will need to be replaced MOBILEMONEY e 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET m MOB ILEMONEY tce Anywhere 68 9615 9800 9
85. no effect replace the dispenser N A mechanical failure has occurred Replace the dispensing mechanism A mechanical failure has occurred Replace the dispensing mechanism A mechanical failure has occurred Replace the dispensing mechanism MOBILEMONE Ye 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET 54 55 56 57 58 59 60 61 62 63 64 65 66 67 9100 9110 9600 9610 9700 9710 RL5000 SDD 9800 MAKO 9100 9110 9600 9610 9700 9710 m MOB ILEMONEY ree Anywhere TRITON ERROR CODES a oesomenon T resoumon Operation time out RAM corruption RL5000 SDD 9800 MAKO 9100 9110 9600 9610 9700 9710 Link error RL5000 SDD 9800 MAKO 9615 9800 9840 9850 9615 9800 9840 9850 9615 9800 9615 9800 9840 9850 9615 9800 9840 9850 9615 9800 9840 9850 9615 9800 9840 9850 9615 9800 9840 9850 9615 9840 9850 9615 9800 9840 9850 9615 9800 9840 9850 Invalid data command Too many notes dispensed Timing wheel error Counting sensor blocked Loss of power during payment or purge Loss of power during payment RAM error Damaged USART Cassettes Shuffled Ram Access Error Diverter 1 not energized at start 1 Check the incoming power and dispenser mechanism for proper grounding 2 Turn the AC power OFF for a few seconds a
86. nsport module This error will place the cash dispenser out of service 1 Inspect the There are several possible reason for this error code being generated One cause is that the note feeder fails to feed notes Another cause is that there are to many single rejected notes in the transactions 1 Check the condition of the currency to ensure is fit for dispensing This error code occurs when the message received by the dispenser is incorrect The reason that the error code is generated is the detection of an This error code occurs when the message received by the dispenser is incorrect The reason that the error code is generated is the detection of an incorrect LRC character or a This error occurs when the logical sequence of the commands sent to the dispenser is not the one expected by the system Examples of this are two move commands sent one after another or a deliver command that is sent without a previous move command This error code is generated when the note transport sensor does not detect a note that was detected by the note qualifier This may be due to jammed documents in the transport path between the note qualifier and the note diverter This error code will place the cash dispenser out of service This error code occurs when documents are requested from a cassette that is not present or is not open This error code will place the cash dispenser in an out of service condition 1 Verify the physical pre
87. ode 205 see the corrective action for Error Code 205 Enter management functions and verify that all terminal parameters have been entered correctly Verify that the telephone line is operational Reset the Cash Dispenser by turning OFF the AC power switch for a few seconds and switching it back ON Clear the error If the error persist possible causes may be the modem or main board assembly ON gt E Inspect the Electronic Journal to make sure it is the correct part number ATMs with NMD or Mini Mech dispensers require electronic journals with part number that start with 9600 or 09600 Reset the Cash Dispenser by turning OFF the AC power switch for a few seconds and switching it back ON Clear the error 3 If the Error persists replace the Electronic Journal ps This is more of a status code then an error code A dispense command was sent to the dispenser when no cassettes are locked or they are not in service If working with an 8100 print a test receipt printer Verify that the A cassette is in service If not place in service using the Cassette Service menu option Purge then test dispense If they pass Clear the error and place the ATM in service If working with a 9100 print a test receipt printer Verify the Cassette m MOBILEMONE Ye 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET ence Anywhere mi MOBIL
88. omenon T resoumon 150 8100 9100 9705 RL5000 TDM RT2000 Status command 1 Inspect main board to electronic journal communication cable for to journal failed damage Make sure the connectors are seated securely on the main board and on the electronic journal 2 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 3 Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 4 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 5 If the cables are undamaged the main board or electronic journal may be defective 151 8100 9100 9110 9600 9610 9615 Electronic journal The electronic journal on 8 bit machines 9600 9700 and 9100 9640 9650 9700 9710 9705 9750 full can store as many as 2400 records The journal on these machines RL5000 SDD RL5000 TDM should be printed on a regular basis i e when completing a RL5000 NMD FT5000 RT2000 9800 cassette close function to keep it from filling up If the journal 9840 9850 MAKO SuperScrip becomes full the only way it can be cleared and have a copy of it records is to print to the receipt printer or download the journal to the Triton Connect host On 32 bit machines RLs FT s RT s the
89. one wone semies S oesomenon T resoumon 133 9100 9110 9600 9610 9615 9640 5 VDC not present 1 Verify that the power supply is operating and the DC voltages 9650 9700 9710 9705 9750 on carrier detect being supplied to the main board and dispenser are correct Seat RL5000 SDD RL5000 TDM connectors or replace the power supply as needed RL5000 NMD FT5000 RT2000 2 Verify that main board to electronic journal and the electronic 9800 9840 9850 MAKO SuperScrip journal to dispenser cables securely seated at both ends of the cable The cables may be defective Other components that may cause this error are the main board or the dispensing mechanism ie 134 8100 9100 9110 9610 9615 9700 Exit blocked as 1 Inspect the feed path and exit sensor for jammed currency and 9710 9705 RL5000 SDD reported by broken components The exit sensor may be dirty Clean as RL5000 TDM RL5000 NMD status check needed with soft brush and vacuum cleaner FT5000 RT2000 9800 MAKO p gt Reset the cash dispenser by turning OFF the AC power switch for a few seconds and switching it back ON Clear the error Purge the dispenser with the purge command Verify correct operation with a live transaction 3 If the problem persists replace the dispensing mechanism 135 8100 9100 9110 9610 9615 9700 Feed sensor 1 Inspect the feed path and Feed sensors for jammed currency 9710 9705 RL5000 SDD blocked as and broken componen
90. oubleshooting the 8100 9100 RL and RT be aware that 9840 9850 MAKO SuperScrip the electronic journal is built into the main board of the dispenser b On all 8100 9100 machines ensure the EJ data cable is connected to the lower RJ 45 data port on the 9100 main board The upper RJ 45 port is used for downloading software only Note If the EJ is connected to the load port of the 9100 main board permanent damage may result 2 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 3 Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 4 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 5 If the cables are undamaged the main board or electronic journal may be defective 145 8100 9100 9110 9600 9610 9615 Error in reply from 1 Inspect main board to electronic journal communication cable 9640 9650 9700 9710 9705 9750 the electronic for damage Make sure the connectors are seated securely on RL5000 SDD RL5000 TDM journal the main board and on the electronic journal RL5000 NMD FT5000 RT2000 9800 2 If itis necessary to check continuity of the cable assembly refer 9840 9850 MAKO SuperScrip to the appropriate ATM Service Manual fo
91. our corners 3 Make sure the diverter moves freely 4 Reset the cash dispenser Clear the error 5 Test the dispenser by completing several test dispenses If the error clears put the cash dispenser in service 6 If these actions have no effect on dispenser operation replace the dispenser mechanism Note Dispenser Status Click Counts should be run and available before contacting Tech Support 116 8100 9100 9705 RL5000 TDM RT2000 Motor Fault 1 Inspect for jammed currency in the feed path and at the Exit sensor Remove any jammed currency 2 Purge the dispenser using the purge command Test the dispensing mechanism by completing several Test Dispenses 3 If the error clears put the Cash Dispenser into service Otherwise replace the dispensing mechanism Note Dispenser Status Click Counts should be run and available before contacting Tech Support 117 8100 9100 9705 RL5000 TDM RT2000 Timeout waiting for note to divert 118 8100 9100 9705 RL5000 TDM RT2000 Exit sensor 1 Inspect for jammed currency at the Exit Remove jammed currency blocked on start 2 Verify that all access panels are closed and secured of dispense 3 Use a soft brush and vacuum cleaner to clean the exit sensor or learn 4 Clear the error Test the dispenser by completing several test dispenses 5 If the error clears put the cash dispenser in service 6 If these actions have no effect on dispenser operation replace the dispenser mechanis
92. penser Status Click Counts should be run and available before contacting Tech Support 107 8100 9100 9705 RL5000 TDM RT2000 Time out waiting The dispenser is reporting the leading note has not cleared the for FIFO reject or exit sensor The dispenser will shut down possibly resulting in trailing notes stopping in the path 1 Proceed by following procedures for error code 109 or 112 108 8100 9100 9705 RL5000 TDM RT2000 Unexpected note A note has been detected in the double detect sensor without being at double detect detected at the width sensor first 1 Inspect the dispensing mechanism for of damaged components or broken wires 2 Remove the cassette and visually inspect for loose or disconnected connectors on both the upper and lower width sensor printed circuit boards 3 Ensure the ATM is mounted on a hard steady surface Vibrations can cause this error 4 If there is no visible damage and the connectors are attached to the sensor boards the best course of action is to replace the dispensing mechanism Note Dispenser Status Click Counts should be run and available before contacting Tech Support 109 8100 9100 9705 RL5000 TDM RT2000 Time out at 1 Inspect for jammed currency in the feed path and at the Exit Exit sensor sensor Remove any jammed currency 2 Purge the dispenser using the purge command Test the dispensing mechanism by completing several Test Dispenses 3 If the error clears put the Cash Dis
93. penser into service Otherwise replace the dispensing mechanism Note Dispenser Status Click Counts should be run and available before contacting Tech Support 110 8100 9100 9705 RL5000 TDM RT2000 Trailing edge 1 Inspect for jammed Currency in the feed path and at the Exit time out at exit sensor Remove any jammed currency 2 Purge the dispenser using the purge command 3 Test the dispensing mechanism by completing several test dispenses 4 If the error clears put the cash dispenser into service If the error persists replace the dispensing mechanism Note Dispenser Status Click Counts should be run and available before contacting Tech Support MOBILEMONE Ye 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET 111 112 113 114 Ci MOBIL _EMONEY fence Anywhere TRITON ERROR CODES emon cone mope semies S oesomenon T resoumon 8100 9100 9705 RL5000 TDM RT2000 Diverter timeout 8100 9100 9705 RL5000 TDM RT2000 Timeout waiting for leading edge at reject 8100 9100 9705 RL5000 TDM RT2000 Timeout waiting for trailing edge at reject 8100 9100 9705 RL5000 TDM RT2000 Exit blocked during purge 1 Inspect for jammed currency at the diverter Remove jammed currency 2 Verify that all access panels are closed and secured Clear the error Test the dispenser by completing several test dispenses 3 If the error c
94. problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism Check data and power connections to the dispenser device Clear terminal error code This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism Clear terminal error code and retry previous request This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism Access the management functions menu and lock all cassettes Verify that all cassettes used are in service Clear terminal error code This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism Clear terminal error code and retry previous request This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism Restart operating system Clear terminal error code and retry previous request This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism Restart operating system Clear terminal error code and retry previous request This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism Restart operating system Clear terminal error code and retry previous request This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism Check and verify that all dispenser configuration have been entered into the terminal parameters See error code 32
95. proved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader Inspect card reader cabling Inspect card reader for foreign objects Clean the card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader Inspect card reader cabling Inspect card reader for foreign objects Clean the card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader Inspect card reader cabling Inspect card reader for foreign objects Clean the card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader Inspect card reader cabling Inspect card reader for foreign objects Clean the card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader Inspect card reader cabling Inspect card reader for foreign objects Clean the card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader Inspect card reader cabling Inspect card reader for foreign objects Clean the card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader Inspect card reader cabling Inspect card
96. r in the print position Inspect the cable supplying DC power from the power supply to the printer Make sure it is connected to CN1 on the printer control board Verify that all DC voltages applied to the printer control board are correct If the voltages are not within tolerance the cable or power supply may be defective Inspect the printer data cable for damage Make sure it is seated at the main board and at the printer control board at CN6 Inspect the cables connected to CN2 CN3 CN4 and CN5 Make sure they are seated at the printer control board and not damaged If the voltages are correct and the cables are undamaged and correctly connected causes of this error may be a defective cable a defective printer printer control board or the main board gt o D MOBILEMONEY e 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET m MOB ILEMONEY tce Anywhere TRITON ERROR CODES Emon cone wone semies S oesomenon T resoumon 139 8100 9100 9110 9600 9610 9615 Printer controller 1 Verify that there is paper in the printer Replenish paper as 9640 9650 9700 9710 9705 9750 not responding needed Refer to the appropriate Service Manual or Quick RL5000 SDD RL5000 TDM to commands Reference Guide for instructions RL5000 NMD FT5000 RT2000 2 On all models other then 96XX Release the printer locking 9800 9840 9850 MAKO SuperScrip
97. r has excessive binding or appears damaged replace the dispenser 2 Inspect the exit area to ensure nothing is blocking the exit sensor Clean and verify the operation of the exit sensor Replace the exit sensor if defective Otherwise replace the dispenser 3 Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser Clear all errors and test the dispenser with a live transaction It the status clears place the cash dispenser in service Otherwise replace the dispenser 36 9615 Unidentified cassette code 37 9100 9110 9600 9610 9700 9710 Too long at exit This status is reported if the exit sensor is covered for a longer that RL5000 SDD 9800 MAKO allowed time for the current notes 1 Inspect the note transport and delivery throat make sure all belts are on track and there are no documents jammed in the transport or exit areas Place all belts on their respective rollers and gears Clear the jammed documents 2 Make sure that the exit sensor is clean and operation correctly 3 Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser Clear all errors and test the dispenser with a live transaction It the status clears place the cash dispenser in service Otherwise replace the dispenser Note if this occurs on a Mini Mech only during a multi note dispense the exit sensors may have become weak Consider sending the dispenser to repair
98. r pin out of the cable assembly 3 Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 4 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 5 If the cables are undamaged the main board or electronic journal may be defective 146 8100 9100 9110 9600 9610 9615 No reply from 1 Inspect main board to electronic journal communication cable 9640 9650 9700 9710 9705 9750 command to for damage Make sure the connectors are seated securely on RL5000 SDD RL5000 TDM electronic journal the main board and on the electronic journal RL5000 NMD FT5000 RT2000 9800 2 If itis necessary to check continuity of the cable assembly refer 9840 9850 MAKO SuperScrip to the appropriate ATM Service Manual for pin out of the cable assembly 3 Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal 4 If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly 5 If the cables are undamaged the main board or electronic journal may be defective MOBILEMONE Ye 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498
99. reader for foreign objects Clean the card reader with an approved cleaning device Clear the terminal error code Reboot the ATM If error persists replace the card reader MOBILEMONEY e 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET 548 549 550 551 552 553 554 555 556 557 ence Anywhere mi MOBILEMONEY TRITON ERROR CODES Emon cone mope semies S oesomenon T resoumon RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 Card Reader End sentinel not found Card Reader Parity error Card Reader Card not removed Card Reader Card removed too slow Card Reader Device received invalid request C
100. ror SPED LRC error SPED no data SPED invalid message ID SPED Data overflow SPED device idle SPED device offline SPED device bit stuck SPED device attention stuck SPED device no attention Verify all SPED connections Restart the operating system Clear any errors conditions Inspect the battery for a voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists Verify all SPED connections Restart the operating system Clear any errors conditions Inspect the battery for a voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists Verify all SPED connections Restart the operating system Clear any errors conditions Inspect the battery for a voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists Verify all SPED connections Restart the operating system Clear any errors conditions Inspect the battery for a voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists Verify all SPED connections Restart the operating system Clear any errors conditions Inspect the battery for a voltage reading of greater than 2 8 VDC Replace SPED battery is below 2 8 VDC Replace SPED module if error persists Verify all SPED connections Restart the operating system Clear any errors condit
101. s paper in the printer Replenish paper as 9640 9650 9700 9710 9705 9750 for printer to needed Refer to Section 5 of the RL5000 Service Manual or the RL5000 SDD RL5000 TDM be ready RL5000 Quick Reference Guide for instructions RL5000 NMD FT5000 RT2000 9800 2 Release the printer locking screw Open the printer support 9840 9850 MAKO SuperScrip bracket and verify that there are no jams in the printer or the paper path Verify the blue lever on the left side of the printer in the print position 3 Inspect the cable supplying DC power from the power supply to the printer Make sure it is connected to CN1 on the printer control board Verify that all DC voltages applied to the printer control board are correct If the voltages are not within tolerance the cable or power supply may be defective 4 Inspect the printer data cable for damage Make sure it is seated at the main board and at the printer control board at CN6 5 Inspect the cables connected to CN2 CN3 CN4 and CN5 Make sure they are seated at the printer control board and not damaged 6 If the voltages are correct and the cables are undamaged and correctly connected causes of this error may be a defective cable a defective printer printer control board or the main board MOBILEMONE Ye 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET m MOB ILEMONEY tce Anywhere TRITON ERROR COD
102. screw Open the printer support bracket and verify that there are no jams in the printer or the paper path Verify the blue lever on the left side of the printer in the print position 3 Inspect the cable supplying DC power from the power supply to the printer Make sure it is connected to CN1 on the printer control board Verify that all DC voltages applied to the printer control board are correct If the voltages are not within tolerance the cable or power supply may be defective 4 Inspect the printer data cable for damage Make sure it is seated at the main board and at the printer control board at CN6 5 Inspect the cables connected to CN2 CN3 CN4 and CN5 Make sure they are seated at the printer control board and not damaged 6 If the voltages are correct and the cables are undamaged and correctly connected causes of this error may be a defective cable a defective printer printer control board or the main board 7 On 96XX models open the printer access latch and inspect for jams and blockage 8 Inspect the cable supplying DC power from the power supply to the printer Make sure it is connected to CN1 on the printer control board Verify that all DC voltages applied to the printer control board are correct If the voltages are not within tolerance the cable or power supply may be defective 9 Verify all connections to the printer controller 140 8100 9100 9110 9600 9610 9615 Time out waiting 1 Verify that there i
103. sence of each cassette If present unlock and remove This error code appears after the retract command is issued This is a warning code only no action is required This error code occurs when one cassette has no cassette ID or it has an ID that is incompatible with this cash dispenser 1 Using inject cassette ID send a new cassette ID to any cassette that is suspected until you have verified the ID of all cassettes This error code is generated when the reject vault is not present or not properly installed Attempting to operate the cash dispenser without the reject vault will normally cause it to go to an out of service condition 1 Make sure the reject vault is installed correctly MOBILEMONE Ye 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET 316 317 318 319 320 321 322 325 326 p MOBILE ree MONEY Anywhere TRITON ERROR CODES Eon cone mope semies S oesomenon T resoumon 9640 9650 9750 RL5000 NMD FT5000 9840 9850 9640 9650 9750 RL5000 NMD FT5000 9840 9850 9640 9650 9750 RL5000 NMD FT5000 9840 9850 9640 9650 9750 RL5000 NMD FT5000 9840 9850 9640 9650 9750 RL5000 NMD FT5000 9840 9850 9640 9650 9750 RL5000 NMD FT5000 9840 9850 9640 9650 9750 RL5000 NMD FT5000 9840 9850 9640 9650 9750 RL5000 NMD 9640 9650 9750 RL5000 NMD FT50
104. spense 9640 9650 9700 9710 9705 9750 Compromise 1 This can be confirmed by referencing the electronic journal RL5000 SDD RL5000 TDM Look for a reset entry directly after an incomplete transaction RL5000 NMD FT5000 RT2000 2 If resets are suspected determine what could have caused the 9800 9840 9850 MAKO main board to reset Suspect the ATM power supply incoming power the dispenser software or the main board CPU 239 8100 9100 9110 9600 9610 9615 SPED serial The serial number stored in the software does not match the serial 9640 9650 9700 9710 9705 9750 number change number of the VEPP MAKO SuperScrip 1 Either the VEPP was changed or the software was reloaded such as when you do a VEPP upgrade or if the VEPP was changed 2 Can only be cleared in Diagnostics gt Keypad gt Clear Tamper On an 8 bit machine such as 9100 or 9600 choose Diagnostics gt More gt More Keypad gt Clear Tamper 240 8100 9100 9110 9600 9610 9615 SPED Self Test The SPED has returned an error during self test 9640 9650 9700 9710 9705 9750 Error 1 Reset the error If error fails to reset or the error reoccurs in a MAKO SuperScrip short amount of time consider replacing the SPED 241 8100 9100 9110 9600 9610 9615 SPED Warning See Error Code 240 9640 9650 9700 9710 9705 9750 Self Test error MAKO SuperScrip 300 9640 9650 9750 RL5000 NMD Successful The NMD dispenser sends this status code when a command FT5000
105. spensing mechanism 131 9100 9110 9600 9610 9615 9640 CTS Clear To Send 1 Verify that the power supply is operating and the DC voltages 9650 9700 9710 9705 9750 line from the being supplied to the main board and dispenser are correct Seat RL5000 SDD RL5000 TDM dispenser is connectors or replace the power supply as needed RL5000 NMD FT5000 RT2000 not active 2 Verify that main board to electronic journal and the electronic 9800 9840 9850 MAKO journal to dispenser cables securely seated at both ends of the cable The cables may be defective 3 Other components that may cause this error are the main board or the dispensing mechanism 132 9100 9110 9610 9615 9700 9710 Status reports 1 Remove the cassette and inspect the dispenser s feed path for 9705 RL5000 SDD RL5000 TDM bad double detect jammed currency and other debris in the double detect RL5000 NMD FT5000 RT2000 9800 in last dispense assembly Replace the cassette MAKO Reset the Cash Dispenser by turning OFF the AC power switch for a few seconds and switching it back ON Clear the error Purge the dispenser using PURGE command Complete several Test Dispenses to verify correct operation 3 If the problem persists replace the dispensing mechanism NS MOBILEMONE Ye 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET m VMOB ILEMONEY tce Anywhere TRITON ERROR CODES Eon c
106. t has not been properly prepared Inspect the currency for excessive wear Remove any unacceptable currency from the cassette Inspect the feed path for jammed currency Remove any jammed currency Clear all error and purge the dispenser using the purge command Test the dispenser by completing several test dispenses with the test dispense command If the error clears put the cash dispenser back in service If these actions have no effect replace the dispensing mechanism i Dad Po This status is generated when both the stacker and exit sensor are both blocked 1 Inspect the feed path for jammed currency Remove any jammed currency 3 Clear all error and purge the dispenser using the purge command 4 Test the dispenser by completing several test dispenses with the test dispense command If the error clears put the cash dispenser back in service If these Status valid only for units with SPED keypad device installed 1 Make sure the battery is seated secure in the battery holder 2 Make sure the tamper screw is secure to the SPED Module Reset the Cash Dispenser by turning OFF the AC power switch for a few seconds and switching it back ON Clear the error 3 If the error persists replace the SPED keypad module Status valid only for units with SPED keypad device installed Make sure the battery is seated secure in the battery holder Make sure the tamper screw is secure to the SPED module Reset the cash dispenser and
107. tart the ATM If the error persists replace the card reader Inspect card reader cable Inspect the card reader for foreign objects Replace the cable or clean the card reader as needed Clear the error Restart the ATM If the error persists replace the card reader Inspect cable from docking assembly to the SPED Module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module Inspect cable from docking assembly to the SPED Module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module Inspect cable from docking assembly to the SPED Module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module Inspect cable from docking assembly to the SPED Module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists replace the SPED module Inspect cable from docking assembly to the SPED Module for damage Make sure that the cable is connected at both ends Verify that the DC operating voltages are correct Restart ATM Clear the error If error persists
108. the appropriate ATM Service Manual for pin out of the cable assembly If the cables are undamaged the main board or electronic journal may be defective N w gt a This error is not displayed at the cash dispenser The Triton Connect Host Computer generates the error when the terminal does not respond to a telephone call from the Triton Connect Host Computer The cash dispenser may be turned OFF the modem may be defective or the telephone line may be shared with another device that connects to the line before the cash dispenser Additionally the Triton Connect feature may be disabled at the Cash Dispenser N This error is not displayed at the Cash Dispenser The Triton Connect Host Computer generates this error when a terminal does not return a call to the Triton Connect Host Computer as requested The modem may be defective 1 Inspect main board to electronic journal communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of
109. the cable assembly If the cables are undamaged the main board or electronic journal may be defective N w a i Open the Security Cabinet and inspect the cash dispenser for broken parts Replace the dispenser if it is broken Check for and clear any foreign matter the note path Reset the Cash Dispenser by turning OFF the AC power switch for a few seconds and switching it back ON 3 Replace the dispenser if the error persists N MOBILEMONEY e 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET ntence Anywhere mi MOBILEMONEY TRITON ERROR CODES a oesomenon T resoumon 167 8100 9100 9110 9600 9610 9615 Reported low cash This is an indication that the cash in the cassette has gone below 9640 9650 9700 9710 9705 9750 to Triton Connect the threshold level set in the terminal configuration This is a RL5000 SDD RL5000 TDM warning message that will not put the cash dispenser out of service RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO SuperScrip 168 8100 9100 9110 9600 9610 9615 Software download This is a Triton Connect error Consult 9640 9650 9700 9710 9705 9750 to terminal failed RL5000 SDD RL5000 TDM RL5000 NMD FT5000 RT2000 9800 9840 9850 MAKO SuperScrip 182 9100 9600 9700 RL5000 SDD Currency cassette With the low currency feature enabled this error condition will 9800 MAKO low
110. the electronic journal If it is necessary to check continuity of the cable assembly refer to Appendix B for pin out of the cable assembly Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal If itis necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly If the cables are undamaged the main board or electronic journal may be defective Inspect main board to electronic journal communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly Inspect electronic journal to dispenser communication cable for damage Make sure the connectors are seated securely on the main board and on the electronic journal If it is necessary to check continuity of the cable assembly refer to the appropriate ATM Service Manual for pin out of the cable assembly If the cables are undamaged the main board or electronic journal may be defective MOBILEMONE Ye 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET ence Anywhere mi MOBILEMONEY TRITON ERROR CODES Eon cone wooer semis S oeso
111. to have new sensors installed 37 9615 Diverter 1 did not go to reject position MOBILEMONE Ye 941 CALLE NEGOCIO SAN CLEMENTE CALIFORNIA 92673 PHONE 888 414 6866 FAX 949 498 0459 MOBILEMONEY NET Ci MOBIL LEMONEY fence Anywhere TRITON ERROR CODES Eon cone wooer semis S oesomenon T resoumon 38 9100 9110 9600 9610 9700 9710 Blocked exit This status appears if the exit sensor is covered or defective when RL5000 SDD 9800 MAKO the dispenser starts 1 Inspect the note transport make sure all belts are on track and there is no currency jammed in the transport or exit areas Place all belts on their respective rollers and gears Clear the jammed documents 2 Make sure that the exit sensor is clean and operation correctly 3 Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser Clear all errors and test the dispenser with a live transaction It the status clears place the cash dispenser in service Otherwise replace the dispenser 38 9615 Diverter 2 did not go to reject position 39 9100 9110 9600 9610 9700 9710 Too many notes Clean the all sensors Verify that all sensors are operation correctly RL5000 SDD 9800 MAKO If all sensors are operation correctly and the error persists replace the replace the dispenser 42 9100 9110 9600 9610 9700 9710 Transport error This is a timing wheel or timing wheel sensor error RL5000 SDD 9800 MAKO 1
112. ts The feed sensors may be dirty Clean RL5000 TDM RL5000 NMD FT5000 reported by as needed with soft brush and vacuum cleaner RT2000 9800 MAKO status check 2 Reset the Cash Dispenser by turning OFF the AC power switch for a few seconds and switching it back ON Clear the error Purge the dispenser with the purge command 3 Complete several test dispenses to verify correct operation If the problem persists replace the dispensing mechanism 136 8100 9100 9110 9600 9610 9615 Modem 1 Reset the Cash Dispenser by turning OFF the AC power switch 9700 9710 9705 9750 RL5000 SDD initialization failed for a few seconds and switching it back ON RL5000 TDM RL5000 NMD FT5000 If the problem persists remove the main board and replace modem RT2000 9800 MAKO SuperScrip If replacing the modem does not correct the problem replace the main board wm 138 8100 9100 9110 9600 9610 9615 Printer failed 1 Verify that there is paper in the printer Replenish paper as 9640 9650 9700 9710 9705 9750 while printing to needed Refer to Section 5 of the RL5000 Service Manual or the RL5000 SDD RL5000 TDM the receipt printer RL5000 Quick Reference Guide for instructions RL5000 NMD FT5000 RT2000 2 Release the printer locking screw Open the printer support 9800 9840 9850 MAKO SuperScrip bracket and verify that there are no jams in the printer or the paper path Verify the blue lever on the left side of the printe

TRITON ERROR CODES

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