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HP LaserJet P3500 service manual

1. m S J12050 J aJo folo n E x J1206D e o o cI e c S 2 lal o dt Eam 3 2 p g g li m E z E lam al o a o Moe L E Y K ww dU ym Option feeder a 8 S sm J904 VEMM E pick up ae 9 Deli esu a Option feeder PCA solenoid elivery 1 a K a 570 i 1 sensor tater 69 2 424V rele rr m PS OPTEL og 2 i Option feeder J1203 J1202 paper sensor f Heater Fusing unit Option feeder Figure 6 10 Circuit diagram 1 of 2 196 Chapter6 Troubleshooting ENWW
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3. Laser scanner motor Laser driver BD sensor I I I I I I i Formatter i Control panel I I I I Figure 4 3 Engine control system circuit diagram 48 Chapter4 Theory of operation ENWW I l 1 Fuser heater ACN 1 control circuit Power switch SW501 Transformer 424V 424V T201 generation circuit i 5V I prie generation circuit 5V ilte p 3 3V 3 3V generation circuit Control IC czo Overvoltage detection circuit Rectifier filter circuit Lee n e m e a o m a M o ee Figure 4 4 Low voltage power supply circuit diagram ENWW Basic operation 49 Pickup feed delivery system The pickup feed delivery system consists of several types of feed rollers and sensors The ECU uses two motors and two solenoids to drive the rollers Three media detection sensors detect media as it passes through the device If media does not reach or pass each sensor within a specified time period the ECU determines that a jam has occurred and alerts the formatter The following components are identified in Figure 4 5 Pickup feed delivery system on page 50 e M1 main motor e PS3 tray 2 media detection sensor e M2 fuser motor e PS901 top of page sensor e SL1 tray 1 pickup solenoid e X PS902 tray 1 media detection sensor e SL2 tray 2 pickup solenoid e SR1 top output bin delivery flag e PS2 duplexer media detection sensor e SR2 fuser deliver
4. 129 Troubleshooting process E 130 Basic troubleshooting ssssssssssesesee eene ener nennen nenne nnns 130 Gontrol panel messages eine rede dee EE ee ceed in ERR RE LEE e HERE EE taeda ades 131 Control panel message types sssssssssssssseee enm enne nemen enne nens 131 Resolve control panel messages sssssssss eene eene nenne 131 e CI P 148 eo S 148 Typical jam locations sssssseseeee emm nenne rrr nn nnn nnn nn nnne 149 Jam GELS CUON siete c 150 Clear jams from the input tray areas sssss m 151 Clear jams from the print cartridge area sem 153 Clear jams from the output bin areas ssesss 154 Clear jams from the optional duplexer ssssmmRRRenee 155 Interface troubleshootlng crossari dedere td esee ebd etu Ra Red dae Ua ded due RU LR de ERR DE Ca pud 157 Communications checks sesssssssessseeeeneee enne nenne ern en nne en nnne 157 Computer direct connect parallel test seee 157 EIO troubleshooting senem nennen nennen nen 157 N zi Tisre dero 158 Network printing problems sssssssssssnneen nennen nnn nnns 158 Service mode functions 2 ederet re dr dr debes dee de
5. A supply item is installed incorrectly which causes repeated jams Verify that the print cartridge and the fuser are correctly installed An input tray is loaded incorrectly Remove any excess media from the input tray Make sure that the stack of media fits below the indicators inside of the tray The print media is skewed The tray guides are not adjusted correctly Adjust the guides to hold the media firmly in place without bending it If media heavier than 120 g m 32 Ib is loaded into tray 2 or tray 3 the media might skew The print media is binding or sticking together The page is removed before it settles into the output bin Remove the media and flex it rotate it 180 degrees or flip it over Reload the media into the tray Do not fan media Wait until the page completely exits the output delivery assembly before you attempt to remove it When you are using the duplex print feature the page is removed before the second side of the document is printed Print the document again During the duplex operation the page will partially protrude from the output delivery assembly when the page is being reversed Do not attempt to grab or remove the page Wait until the page completely exits the output delivery assembly before you attempt to remove it The print media is in poor condition The print media is not picked up by the internal rollers from tray 2 tray 3 or tray 4 Replace
6. Main motor Laser scanner unit Scanner motor Laser driver PCA 1 kar J28 J21 L INL101 J505 FERIIS J TN a A AAA I J408 S wu wu P J501 J407 26 am tour gt a a gt z E zegge 2ggz a omaa T2820 oacq 2222 a5 L4 3 SW101 2 2 g 956 58 a m S a E 233233 Se Ee es EE LO EO t rro508 azz ONON lt SPRRGELESE oie 2842455150 IOTRXD IOTTXD CNTO 13 N O9 00r ont OA l a gt EXSEFoofSS ESBS Zz25008 OGGEGtS O ERS EF ee a a a r4 ie p 6 6 6 a e E Zz o 7 p E E Smoz 5 oozrEza HHRAGDHSY alo ile e ilil K K PS4 paper full sensor PS1 sensor Delivery tray Face up tray J19 1 mm 1 J22 J23 J24 r FM2 Sub fan motor J15
7. 1 2 Service ID Press Menu Use the amp button or the W button to scroll to SERVICE and then press v Press the button or the W button until the first digit of the PIN code appears Press v to save that digit Repeat this selection procedure until you have typed the entire eight digit PIN code You can use the button to return to a PIN digit When the last digit is saved the SERVICE submenu appears on the control panel display Use the button or the W button to scroll to the menu item that you want and then press v CLEAR EVENT LOG Select this item to clear reset to zero the internal event log ENGINE CYCLES Select this item to set the total number of pages that have been printed to date Typically this is required only when a new formatter is installed REFURBISH CYCLE COUNT Select this item to reset the device page count after the device engine has been refurbished SERIAL NUMBER Select this item to update the serial number if you replace the formatter SERVICE ID Select this item to specify the date when the device was first used rather than the date when a replacement formatter is installed See Service ID on page 162 COLD RESET PAPER Select this item to reset the default paper size when you replace the formatter or restore factory settings see Cold reset on page 160 When you replace a formatter or restore factory settings in a country region that uses A4 as the standard paper size use this item to rese
8. 20 INSUFFICIENT MEMORY alternates with To continue press v A jam has occurred in the registration assembly area The device has received more data from the computer than fits in available memory Press the W to see step by step information Open the cartridge door and then remove the print cartridge Remove all media found Lift the metal flap and then remove any media remaining Reinstall the print cartridge and then close the cartridge door If the message persists verify that the flat ribbon cable at the bottom of the ECU is connected correctly To exit press Press v to continue printing EZ NOTE Data will be lost Reduce the complexity of the print job to avoid this error Adding memory to the device may allow printing of more complex pages 21 PAGE TOO COMPLEX alternates with To continue press v The page compression process is too slow for the device Some data may be lost on the page Press W to see step by step information To print the job with some data loss press to exit the message and then press V If data is lost simplify the page content to reduce its complexity To exit press ENWW Control panel messages 135 Control panel message Description Recommended action 22 EIO X BUFFER OVERFLOW alternates with To continue press v For devices with an EIO device only The device EIO card in slot X has overflowed its I O buffer
9. Delivery roller assembly Internal components 6 of 6 on page 221 RM1 1506 000 Oblique roller assembly Internal components 4 of 6 on page 217 RM1 1508 000 RM1 1521 030 Transfer roller assembly Laser scanner assembly Internal components 3 of 6 on page 215 Internal components 1 of 6 on page 207 RM1 1522 000 Drive release assembly Internal components 2 of 6 on page 211 RM1 3712 000 Main drive assembly Internal components 5 of 6 on page 219 RM1 3714 000 RM1 3715 000 Pick up roller gear assembly Registration assembly Internal components 5 of 6 on page 219 Internal components 3 of 6 on page 215 ENWW Numerical parts list 237 Table 7 10 Numerical parts list continued Part number RM1 3716 000 Description Multipurpose paper pick up roller assembly Table and page Internal components 3 of 6 on page 215 RM1 3720 000 Top cover assembly Covers on page 205 RM1 3721 000 Left cover assembly Covers on page 205 RM1 3722 000 RM1 3723 000 RM1 3724 000 RM1 3725 000 Cartridge door assembly Multipurpose cover assembly Rear cover assembly Control panel assembly Covers on page 205 Covers on page 205 Covers on page 205 Covers on page 205 RM1 3727 000 RM1 3730 000 Bottom plate roller assembly Engine controller assembly 110 127V Internal com
10. Gear 201T RU5 0950 000 Internal components 2 of 6 on page 211 Gear 20T Gear 20T 20T Gear 30T RU5 0957 000 RU5 0956 000 RU5 0366 000 Internal components 2 of 6 on page 211 Internal components 2 of 6 on page 211 Internal components 3 of 6 on page 215 Gear 31T RU5 0960 000 Internal components 2 of 6 on page 211 Gear 43T Gear 65T RU5 0955 000 RU5 0962 000 Internal components 2 of 6 on page 211 Internal components 2 of 6 on page 211 Glide door RC1 4056 000 Internal components 1 of 6 on page 207 Guide 226 Chapter 7 Parts and diagrams RC1 4083 000 Internal components 5 of 6 on page 219 ENWW Table 7 9 Alphabetical parts list continued Description Guide air Part number RC2 0648 000 Table and page Internal components 2 of 6 on page 211 Guide cartridge lower left RC2 0704 000 Internal components 1 of 6 on page 207 Guide cartridge lower right Guide cartridge upper left Guide cartridge upper right RC2 0700 000 RC2 0703 000 RC2 0492 000 Internal components 6 of 6 on page 221 Internal components 1 of 6 on page 207 Internal components 6 of 6 on page 221 Guide cassette front left RC2 0565 000 Internal components 1 of 6 on page 207 Guide cassette front right Guide cassette rear left RC2 05
11. Internal components 1 of 6 on page 207 RC1 4066 020 RC1 4067 000 RC1 4069 000 Lever grounding contact Spring leaf Sheet static charge Internal components 1 of 6 on page 207 Internal components 1 of 6 on page 207 Internal components 3 of 6 on page 215 RC1 4070 000 Sheet static charge Internal components 3 of 6 on page 215 RC1 4083 000 RC1 4085 000 Guide Plate grounding Internal components 5 of 6 on page 219 Internal components 4 of 6 on page 217 RC1 4096 000 Guide duplex inlet Internal components 4 of 6 on page 217 RC1 4108 000 Cover main motor Internal components 2 of 6 on page 211 RC1 4114 000 Cam Internal components 2 of 6 on page 211 RC1 4115 000 Lever coupling Internal components 2 of 6 on page 211 RC1 4116 000 Lever drive release Internal components 2 of 6 on page 211 RC1 4117 000 Link drive release Internal components 2 of 6 on page 211 RC1 4125 000 RC1 4126 000 RC1 4127 000 Link laser shutter Stay tag holder Holder tag Internal components 1 of 6 on page 207 Internal components 1 of 6 on page 207 Internal components 1 of 6 on page 207 RC1 4128 020 Duct scanner Internal components 1 of 6 on page 207 RC1 4136 000 RC1 4137 020 Plate protective Cam contact Interna
12. e PostScript Printer Description PPD files The PPDs in combination with the Apple PostScript printer drivers provide access to device features and allows the computer to communicate with the device An installation program for the PPDs PDEs and other software is provided on the CD ROM Use the appropriate PS driver that comes with the operating system e HP Printer Utility Use the HP Printer Utility to set up device features that are not available in the printer driver Name the device Assign the device to a zone on the network Assign an internet protocol IP address to the device Download files and fonts Configure the device for IP or AppleTalk printing You can use the HP Printer Utility when your device uses a universal serial bus USB cable or is connected to a TCP IP based network For more information see Use the HP Printer Utility for Macintosh on page 43 ET NOTE The HP Printer Utility is supported for Mac OS X V10 2 or later Other software Embedded Web server The device is equipped with an embedded Web server which provides access to information about device and network activities This information appears in a Web browser such as Microsoft Internet Explorer or Netscape Navigator ENWW Device software 11 The embedded Web server resides on the device It is not loaded on a network server The embedded Web server provides an interface to the device that anyone who has a network con
13. roller stay assembly Roller face down XD2 1200 802 RM1 1485 000 RC1 3994 000 Internal components 2 of 6 on page 211 Internal components 5 of 6 on page 219 Internal components 6 of 6 on page 221 Roller multipurpose pick up RL1 0568 000 Internal components 3 of 6 on page 215 Roller tray 2 paper pickup Saddle wire RL1 1370 000 WT2 5694 000 Tray 2 pickup assembly on page 223 Internal components 1 of 6 on page 207 Saddle wire WT2 5694 000 Internal components 5 of 6 on page 219 Screw D M3x8 XA9 1671 000 Internal components 1 of 6 on page 207 Screw D M3x8 XA9 1671 000 Internal components 2 of 6 on page 211 Screw D M3x8 XA9 167 1 000 Internal components 3 of 6 on page 215 Screw D M3x8 XA9 1671 000 Internal components 5 of 6 on page 219 Screw D M3x8 XA9 1671 000 Internal components 6 of 6 on page 221 Screw tap M3x6 Screw tapping truss head M4x10 Screw tapping truss head M4x10 XA9 1503 000 XB4 7401 005 XB4 7401 005 Internal components 5 of 6 on page 219 Internal components 2 of 6 on page 211 Internal components 3 of 6 on page 215 Screw tapping truss head M4x10 XB4 7401 005 Internal components 4 of 6 on page 217 Screw tapping truss head M4x10 Screw tapping truss head M4x10 XB4 7401 0
14. 103005 2 021 E logjuo D 07L 20 LH 49188H 1654 serg BuiBieyo Jejsue1 EEEEE aw iios ag ieubis Wwag s3sv1 7 oa seig Buidojansq ov seig Burdojeneq oQ seig Bur amp ieu Arete z ov seig Duibieu Aewud 08Sd 10sues Aenea Jo L08Sd 10sues eDeg jo doy 1S prouejos dnxoig 1epee 4 jedeq ZIS piousjos dnxoid Ae 118 prouejos dnxoig eyesse EWOO 1euueos ZW 100W 1e95n4 LZ ee Se ee ee 2 S a Em E q Tq 71 Dl LL H _____ ALS ps tN MINI s o 21vM 3oNano3s ZN spuooes lun NO U2IIMS J9 Od iagram d iming Figure 4 17 T ENWW 60 Chapter4 Theory of operation Print cartridge memory system ENWW The memory tag is a nonvolatile memory built into the print cartridge The cartridge usage condition is detected as the engine controller reads or writes the data stored on the memory tag The engine controller renews the information in the prescribed timing and reads or writes it from or to the memory tag The engine controller commands the memory tag to read or write with the following conditions e Read e Power is on e Thecartridge door is closed e Acommand has been received from the formatter e Write e Apage of media is printed e Acommand has been received from the formatter When the engine controller fails to read or write three times in a row it determines that the memory tag is abnormal and sends a cartridge mem
15. O cover on page 72 e Duplexer inlet guide see Figure 5 16 Removing the fuser 1 of 3 on page 83 2 At the front of the device push the green button on the top right front of the tray 2 opening to release the access plate Figure 5 29 Removing the access plate 1 of 2 3 At the back of the device press one tab callout 1 to release the access plate and then lower the access plate until the other side slides off of the other tab callout 2 Figure 5 30 Removing the access plate 2 of 2 4 Slide the pan out of the device 96 Chapter 5 Removal and replacement ENWW High voltage power supply 1 Remove the following components e All covers see Covers on page 69 e Formatter see Formatter on page 80 e ECU see Engine control unit ECU on page 88 e X Access plate see Access plate on page 96 2 At the right side of the device remove one grounding screw from inside the slot callout 1 Figure 5 31 Removing the power supply 1 of 5 ENWW High voltage power supply 97 3 At the left side of the device disconnect one grounding clip callout 2 thread the clip through the hole in the device chassis and then remove two screws callout 3 9a Figure 5 32 Removing the power supply 2 of 5 sl Q Reinstallation tip Remember how the cable is threaded and connected to the device Carefully tip the device so that i
16. See also trays trays action not available error 141 empty 146 included 2 insert or close message 142 jams clearing 151 load message 143 locating 5 Macintosh settings 44 open 146 paper path test 165 paper sizes supported 14 paper types supported 15 rollers 56 sensors 50 separation pad removing 127 size mismatch errors 145 troubleshooting 172 type and size message 145 type mismatch message 146 unexpected size or type errors 137 use message 147 trays status HP Easy Printer Care software 40 troubleshooting Alert Settings window HP Easy Printer Care 40 blank pages 173 ENWW blurred print 188 communications 157 curled paper 172 185 dropouts 181 duplexing 173 engine test 165 formatter test 166 gray background 182 HP Jetdirect print servers 157 jams causes of 148 jams locations 149 light print 179 lines 181 186 multifeeds 175 print quality 177 printing 174 repeating defects 183 repeating images 189 service approach 67 skewed pages 175 185 slow printing 172 smeared toner 182 specks 180 text 173 184 188 tire tracks 187 trays 172 white spots 187 wrinkled paper 175 186 two sided printing Macintosh settings 44 two sided printing troubleshooting 173 type mismatch message 146 U unexpected size or type errors 137 uninstalling Macintosh software 12 upgrading firmware 168 usage page printing 38 USB buffer overflow errors 136 USB cable partnumber 202 USB port included 2 locating 6 supported 3 USB
17. code CRC errors 142 cold reset 160 communications troubleshooting 157 configuration page Macintosh 44 printing 38 contacting HP 250 control panel access denied 141 buttons 7 cleaning page printing 36 default settings restoring 160 Diagnostics menu 164 display 7 lights 7 locating 5 menus 164 messages alphabetical list 141 messages numerical list 131 messages types of 131 removing 78 Service menu 161 counterfeit supplies 35 covers back removing 72 cartridge door removing 117 front right removing 75 O removing 72 left side removing 70 part numbers 204 right side removing 69 top right removing 73 top removing 74 Index 265 crooked pages 175 185 curled paper troubleshooting 185 custom Sizes supported 14 customer support embedded Web server links 43 HP Printer Utility pages 44 online 250 repacking device 252 D Datalight 7 date code service ID 162 date setting 141 default settings restoring cold reset 160 density settings 44 troubleshooting 179 developing stage 53 device languages errors 141 Device List HP Easy Printer Care 40 Device Status HP Easy Printer Care 40 diagnostics engine 165 formatter 166 paper path test 165 self test 161 skip disk load 161 Diagnostics menu 164 DIMMs accessing 5 installing 26 part numbers 201 unsupported errors 138 verifying installation 29 disk initialization 161 installing 30 removing 31 disposal end of life 258 dots troubleshooting 180
18. e Increased jams e Premature wear on the device requiring repair ET NOTE Some media might meet all of media specifications and still not produce satisfactory results Improper handling unacceptable temperature and humidity levels and other variables over which Hewlett Packard has no control can affect print quality Before purchasing large quantities of media make sure that it meets the requirements that are specified in the user guide and in theHP LaserJet Printer Family Print Media Guide which is available for download at www hp com support ljpaperguide Always test paper before buying large quantities A CAUTION Using media that does not meet HP specifications can cause problems for the device requiring repair This repair is not covered by the HP warranty or service agreements Select print media ENWW This device accepts a variety of media such as cut sheet paper including up to 100 recycled fiber content paper envelopes labels transparencies and custom size paper Properties such as weight composition grain and moisture content are important factors that affect device performance and output quality Paper that does not meet the guidelines that are outlined in this manual can cause the following problems e Poor print quality e Increased jams e Premature wear on the device requiring repair ET NOTE Some paper might meet all of the guidelines in this manual and still not produce satisfactory results This
19. for ais o 9 Jh a Sot FESS 89 e E SNSdlN c SHOOVHd Ji 4S 24 d g e T a ac c E E 55 Lu OHOOVAG Bi eis M8 D x 5 x00Vud 6L 6s Be T Sg MONHL pz ozs B oz 8 5 a 28 wmdoaud i zs P 12 2 g 5 B WMdHL zz HP zz vL g i woodud ez LB ez E x 5 9o L YL z 9 2 E S Hiz z i OdHl lz HP pz uta o L o 2 m yoovaa sz IH sz A 5 2 WMdod a pz B 9z B rs 3 5 e S Diagrams 197 t diagram 2 of 2 Ircul Figure 6 11 C ENWW 198 Chapter6 Troubleshooting ENWW 7 Parts and diagrams Chapter contents ENWW Order parts accessories and supplies Part numbers Covers Internal components Tray 2 pickup assembly Alphabetical parts list Numerical parts list Chapter contents 199 Order parts accessories and supplies Several methods are available for ordering parts supplies and accessories Order directly from HP Order through service or support providers Order directly through the embedded Web server for printers that are connected to a network Order directly through the HP Easy Printer Care software Order directly from HP You can obtain the following items directly from HP Replacement parts To order replacement parts in the U S go to www hp com go hpparts Outside the United States order parts by contacting your local authorized HP service center Supplies and accessories To order supplies in the U S go to www hp com go ljsupplies To order supplies worldwide go to www
20. on page 221 Stopper feed guide left Stopper fuser thrust RC2 0585 000 RC2 0657 000 Internal components 1 of 6 on page 207 Internal components 2 of 6 on page 211 Stopper gear RC1 4189 000 Internal components 3 of 6 on page 215 Switch front RC2 0631 000 Internal components 6 of 6 on page 221 Top cover assembly RM1 3720 000 Covers on page 205 Top sensor PCA PS901 RM1 4040 000 Internal components 4 of 6 on page 217 Transfer roller assembly Tray 2 pickup assembly RM1 1508 000 RM1 3762 000 Internal components 3 of 6 on page 215 Tray 2 pickup assembly on page 223 Tray 2 pickup roller assembly RM1 3763 000 Tray 2 pickup assembly on page 223 Washer plain 232 Chapter7 Parts and diagrams RC2 0652 000 Internal components 2 of 6 on page 211 ENWW Numerical parts list Table 7 10 Numerical parts list Part number RAO 1003 000 Description Foot rubber Table and page Internal components 1 of 6 on page 207 RAO 1003 000 RAO 1172 000 Foot rubber Gear 17T Internal components 6 of 6 on page 221 Internal components 3 of 6 on page 215 RC1 0922 000 Bushing transfer right Internal components 3 of 6 on page 215 RC1 0939 000 Pad separation multipurpose tray Internal components 3 of 6 on page 215 RC1 3665
21. then successful the problem is in the formatter the control panel or the cable that connects them To verify that the formatter is functioning print a configuration page See ENWW Image defect ruler Use a ruler to measure occurrences of repetitive image defects to help solve image quality problems Place the ruler next to the first occurrence of the defect on the page Find the distance between identical defects and use the figure below to identify the component that is causing the defect Omm PRIMARY CHARGING ROLLER 38mm TRANSFER ROLLER 43 6mm DEVELOPER 47mm PRESSURE ROLLER 62mm FUSER 76mm OPTICAL PHOTO CONDUCTOR 96mm ET NOTE When printing this defect ruler verify that any scaling options in the printer driver are disabled ENWW Troubleshooting tools 167 Upgrade the firmware The device has remote firmware update RFU capability Use the information in this section to upgrade the device firmware The overall process involves the following steps 1 2 3 Determine the current level of firmware that is installed on the device Goto the HP Web site and find out whether a firmware update is available If an update is available download the latest firmware to your computer Transfer the new firmware from your computer to the device Determine the current firmware version 1 2 Print a configuration page See Use information pages on page 38 Locate the Firm
22. 1 877 219 3183 toll free in North America or go to www hp com go anticounterfeit when you install an HP print cartridge and the control panel message says the cartridge is non HP HP will help determine if the cartridge is genuine and take steps to resolve the problem Your print cartridge might not be a genuine HP print cartridge if you notice the following e You are experiencing a high number of problems with the print cartridge e The cartridge does not look like it usually does for example the orange pull tab is missing or the packaging differs from HP packaging Manage supplies 35 Clean the device Over time particles of toner and paper accumulate inside the device This can cause print quality problems during printing Cleaning the device eliminates or reduces these problems Clean the paper path and print cartridge areas every time that you change the print cartridge or whenever print quality problems occur As much as possible keep the device from dust and debris Clean the exterior Use a soft damp lint free cloth to wipe dust smudges and stains off of the exterior of the device Clean the paper path 1 2 3 Press Menu Press W to highlight CONFIGURE DEVICE and then press v Press to highlight PRINT QUALITY and then press v EZ NOTE If your device has an automatic duplexer go to step 7 Press W to highlight CREATE CLEANING PAGE and then press v Remove all paper from tray 1 Remove t
23. 1 of 3 108 Chapter 5 Removal and replacement ENWW 4 4 Remove four screws callout 3 from the gear assembly plate 5 42 Removing the gear assembly 3 of 3 Pull the gear assembly straight away from the device ET N The spring callout 4 in Figure talling r nbly on page 110 is not attached to the Beard oy plate c or to the lage gear ABE a result the spring might fall out of the device when you remove the gear assembly ENWW Gear assembly 109 Reinstallation notes for the gear assembly 0 Reinstallation tip Close the cartridge door and press the large gear against the device chassis before you start to reinstall the gear assembly Reinstallation tip The spring callout 4 has a locating pin that should be inserted into the small hole in the gear assembly plate before reinstallation Reinstallation tip Use the rod callout 5 on the gear assembly plate as a locator to find the correct positioning of the gear assembly Insert the rod into the hole in the lower gear on the device chassis 110 Chapter 5 Removal and replacement ENWW Tray 1 solenoid 1 Remove the following components e Control panel see Control panel on page 78 e Fanassembly see Figure 5 21 Removing the ECU 1 of 8 on page 88 2 Remove one screw callout 1 and then disconnect and unroute the solenoid cable callout 2 from the ECU Figure 5 44 Removing the tray 1 solenoid 3 Liftthe s
24. Eia d Raices 262 Laser Sale sees eck CE 262 Canadian DOC regulations ssssessseeeeenne eene 262 viii ENWW ENWW VCCI statement Japan annaran EM cag dea LO ze da n pb Mi daga a Mena dodo d 262 Power cord statement Japan eene entente intem eee dentem eda dd nitet ed aenea 262 EMI statement Korea ride reete re ether rre i kk ene eH RR ORe RYE SERE de e TER BARRE e ERES 262 Laser statement for Finland sssssssssssseseee eene nennen enne 263 C 265 ENWW List of tables Table 1 1 Table 1 2 Table 1 3 Table 1 4 Table 4 1 Table 4 2 Table 6 1 Table 6 2 Table 6 3 Table 6 4 Table 6 5 Table 6 6 Table 7 1 Table 7 2 Table 7 3 Table 7 4 Table 7 5 Table 7 6 Table 7 7 Table 7 8 Table 7 9 Table 7 10 Table A 1 Table A 2 Table A 3 Table A 4 Table A 5 Table A 6 ENWW Supported mledia siZes 3 tede tte tene nhe gx ern E pan ue Rad de at ade n RA ERE Aqn ed EARN a REA E a MAT EAR E SR dE A 14 Automatic 2 SidGd Printing ME 14 Tray Wmedia types acs c O 15 Tray 2 and tray 3 media ly POS v ec cde cssacciveseeanceussuesenge diauadauedscaesadeudeae sauce ened egdnedeas se Ede a Pe REDE dca Eua de 15 Operation Sequences ee teee ien end a a a a UI RR RE A LR RR RR ER URN RR NR A Leu dd 58 Poweron seque
25. HP Jetdirect page 158 HP Jetdirect print servers models including 2 HP Web Jetadmin 43 Macintosh settings 44 port locating 6 troubleshooting 157 next day on site service 252 No System error 139 noise specifications 246 non HP supplies 34 144 not responding troubleshooting 174 NVRAM initialization 160 Oo oblique roller 56 on site service agreements 252 on off switch locating 5 online support 250 operating environment specifications 246 operating environment specifications 18 operating systems supported 9 operations engine control system 47 formatter 46 image formation 52 laser scanner 51 pickup feed delivery system 50 power on 58 print cartridge memory 61 ordering part numbers for 201 supplies and accessories 200 supplies through embedded Web server 43 supplies with HP Easy Printer Care 40 output bins See bins P packaging device 252 page count 162 page too complex error 135 pages per minute 2 paper curl troubleshooting 172 185 loading tray 2 21 multifeeds troubleshooting 175 sizes supported 14 skewed 175 185 specifications 13 troubleshooting trays 172 two sided printing 14 types supported 15 unexpected size or type errors 137 wrinkled 175 186 paper feed guide assembly removing 104 paper path test 165 parallel buffer overflow errors 136 parallel cable part numbers 202 parallel port included 2 locating 6 testing 157 part numbers accessories 201 cables 202 covers 204 ElO cards 202 inte
26. Location On formatter board User removable No 258 Appendix C Regulatory information ENWW X Batterij niet weggooien maar inleveren als KCA X Be SS th s el LA For recycling information you can go to www hp com recycle or contact your local authorities or the Electronics Industries Alliance www eiae org Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the product Material Safety Data Sheet MSDS Material Safety Data Sheets MSDS for supplies containing chemical substances for example toner can be obtained by contacting the HP Web site at www hp com go msds or www hp com hpinfo community environment productinfo safety For more information To obtain i
27. P3005 P3005d P3005n 275 mm 10 8in 535 mm 21 in 490 mm 19 3 in 20 2 kg 44 5 Ib and P3005dn HP LaserJet P3005x 404 mm 15 9 in 535 mm 21 in 490 mm 19 3 in 33 1 kg 73 Ib Optional 500 sheet feeder 130 mm 5 1in 535 mm 21 in 490 mm 19 3 in 9 kg 20 Ib 1 Without print cartridge Table A 2 Device dimensions with all doors and trays fully opened Device model Height Depth Width HP LaserJet P3005 P3005d P3005n and 275 mm 10 8 in 980 mm 38 6 in 490 mm 19 3 in P3005dn HP LaserJet P3005x 404 mm 15 9 in 1090 mm 42 9 in 490 mm 19 3 in 244 Appendix A Specifications ENWW Electrical specifications ENWW WARNING Power requirements are based on the country region where the device is sold Do not convert operating voltages This can damage the device and void the product warranty Table A 3 Power requirements Specification 110 volt models 220 volt models Power requirements 110 to 127 volts 10 220 to 240 volts 1096 50 60 Hz 2 Hz 50 60 Hz 2 Hz Rated current 7 0 Amps 4 0 Amps Table A 4 Power consumption average in watts Device model Printing Ready Sleep Off HP LaserJet P3005 610 W 28 5 W 24 W 0 1W HP LaserJet P3005d 610 W 28 5 W 24 W 0 1 W HP LaserJet P3005n 610 W 28 5 W 24 W 0 1W HP LaserJet P3005dn 610 W 28 5 W 24 W 0 1 W HP LaserJet P3005x 610 W 28 5 W 24 W 0 1 W 1 Values subject to change See www hp com support LJP3005 for curren
28. Planet Partners program Thank you for being environmentally responsible In many countries regions this product s printing supplies for example print cartridges can be returned to HP through the HP Printing Supplies Returns and Recycling Program An easy to use and free take back program is available in more than 35 countries regions Multilingual program information and instructions are included in every new HP LaserJet print cartridge and supplies package HP print supplies returns and recycling program information Since 1992 HP has offered HP LaserJet supplies return and recycling free of charge In 2004 HP Planet Partners for LaserJet Supplies was available in 8596 of the world market where HP LaserJet supplies are sold Postage paid and pre addressed labels are included within the instruction guide in most HP LaserJet print cartridge boxes Labels and bulk boxes are also available through the Web site www hp com recycle Use the label to return empty original HP LaserJet print cartridges only Please do not use this label for non HP cartridges refilled or remanufactured cartridges or warranty returns Printing supplies or other objects inadvertently sent to the HP Planet Partners program cannot be returned More than 10 million HP LaserJet print cartridges were recycled globally in 2004 through the HP Planet Partners supplies recycling program This record number represents 26 million pounds of print cartridge materials diverted
29. ProRes 3 PS Emulation drivers 10 Q quality troubleshooting 177 R RAM disk errors 144 Ready light 7 rear output bin locating 5 recycling 257 registration assembly diagrams 190 removing 121 remote firmware update RFU 168 removing Macintosh software 12 removing parts after service checklist 68 service approach 67 repacking device 252 repair approach 67 repeating defects troubleshooting 183 repeating images troubleshooting 189 replacing parts after service checklist 68 service approach 67 replacing printing cartridges 23 reset cold 160 resolution features 3 settings 44 troubleshooting quality 177 Resolution Enhancement technology REt 44 REt Resolution Enhancement technology 44 RFU load errors 145 right side cover removing 69 right side panel locating 5 rollers diagrams 191 face down shaft removing 115 locating 56 transfer removing 120 tray 1 pickup removing 124 tray 2 pickup removing 125 S safety statements 262 263 screwdrivers required 65 Screws replacing 65 types of 66 selftest 161 sensors diagrams 192 operations 50 separation pad locating 56 removing 127 separation stage 54 serial buffer overflow errors 136 serial data errors 136 service approach 67 HP Authorized Dealers 250 repacking device 252 service ID 162 service agreements 252 Index 269 Service menu 161 setting up device 18 settings cold reset 160 Settings tab embedded Web server 42 shipping device 252 size
30. Transfer the new firmware to the device sessssssss emen 168 Use FTP to upgrade the firmware on a network connection 168 Use HP Web Jetadmin to upgrade the firmware sseeeeeees 169 Use MS DOS commands to upgrade the firmware ssesssssssss 170 Upgrade the HP Jetdirect firmware ssssssse enne 171 Troubleshoot general printing problems sssssssseeeeeen mener nns 172 Troubleshoot media handling problems ssssssseneneee enne nennen 175 Multiple pages feed ot e ERIS EE RHEIN eR a MER PNE NU CR RED edes 175 Pages are wrinkled or folded sssssssseee eee mnes 175 ENWW Pages are Skewed entre rre Ede aaa Don S RAN ERA a REAPER Re uaa DO RR AR dd 175 Troubleshoot print quality problems sssssssssssssesseneee ene eene nnne nennen 177 Print quality Checklist 25 cian ree eda beta Ra E eee E MEL E ERE REP ER ERREERe 177 Image defect examples ssssssssssseeee enne eene nemen en nnne rrr en nnn nnn 178 Light print partial page 1 erit tit eer i ti dern ikke re tke rv RR e rv bes 179 Light print entire page enne enne enne 180 Rien cde 180 Biel EE 181 Borg 181 Gray background nn eene nemrne nennen nsi n enne serrer enne 182 NEM TP 182 LOOSE TOMER e 183 Repeating defects ne
31. Type put filename where filename is the name of the RFU file that was downloaded from the Web including the path For example type put C LUJ P3005FW RFU and then press Enter 168 Chapter6 Troubleshooting ENWW EZ NOTE Ifthe file name or path includes a space enclose the file name or path in quotation marks For example type put C MMY DOCUMENTSNLJXVP3005FW RFU The following series of messages appears in the command window 200 PORT command successful 150 Opening BINARY mode data connection 226 Ready 226 Processing Job 226 Transfer complete Then a message that contains the transfer speed information appears 10 The download process begins and the firmware is updated on the device This can take approximately five minutes Let the process finish without further interaction with the device or computer ET NOTE The device automatically turns off and then on again after processing the upgrade 11 Atthe command prompt type bye to exit the FTP command 12 Atthe command prompt type exit to return to the Windows interface ET NOTE The device can receive an RFU file update as long as it is in a ready state The elapsed time for an update depends on the I O transfer time as well as the time that it takes for the device to reinitialize The I O transfer time depends on a number of things including the speed of the host computer that is sending the update If the remote firmware update process is interrup
32. an IP based network This tab does not appear if the device is Provides the ability to change directly connected to a computer or if the device is connected to a network using anything network settings from your other than an HP Jetdirect print server computer EZ NOTE The Networking tab can be password protected Other links e HP Instant Support Connects you to the HP Web site to help you find solutions This service analyzes your device error log and configuration information to provide Contains links that connect you to diagnostic and support information specific to your device the Internet e Order Supplies Connects to the HP SureSupply Web site where you will receive information on options for purchasing original HP supplies such as print cartridges and paper e Product Support Connects to the support site for the device from which you can search for help regarding general topics ET NOTE You must have Internet access in order to use any of these links If you use a dial up connection and did not connect when you first opened the embedded Web server you must connect before you can visit these Web sites Connecting might require that you close the embedded Web server and reopen it Use HP Web Jetadmin software HP Web Jetadmin is a Web based software solution for remotely installing monitoring and troubleshooting network connected peripherals The intuitive browser interface simplifies cross platform ma
33. are printing a very large quantity of pages with very little toner coverage 1 2 3 Perform a half self test functional check If the drum is damaged replace the print cartridge Run a cleaning page If the image defect persists replace the fuser See Fuser on page 83 If the image defect persists check the device for other sources of contamination or damage in the paper path and clean or replace parts as necessary ET NOTE This type of image defect might also be a repetitive defect See Repeating defects on page 183 White spots on black ENWW Print a few more pages to see if the problem corrects itself Make sure that the type and quality of the media that you are using meet HP specifications See Media specifications on page 13 Make sure that the environmental specifications for the device are being met See Operating environment on page 246 Replace the print cartridge Troubleshoot print quality problems 187 Scattered lines 1 Make sure that the type and quality of the media that you are using meet HP specifications See Media specifications on page 13 2 Make sure that the environmental specifications for the device are being met See Operating environment on page 246 3 Turn over the stack of media in the tray Also try rotating the stack 180 4 Open the CONFIGURE DEVICE menu at the device control panel Open the PRINT QUALITY submenu and change the TO
34. as Microsoft amp Internet Explorer 4 x or Netscape Navigator 4 x or later by navigating to the HP Web Jetadmin host HP Easy Printer Care software The HP Easy Printer Care software is a program that you can use for the following tasks e Checking the device status e Checking the supplies status e Setting up alerts e Viewing device documentation e Gaining access to troubleshooting and maintenance tools You can view the HP Easy Printer Care software when the device is directly connected to your computer or when it is connected to a network To download the HP Easy Printer Care software go to www hp com go easyprintercare Supported operating systems For information about supported operating systems go to www hp com go easyprintercare 10 Chapter 1 Device information ENWW Supported browsers To use the HP Easy Printer Care software you must have one of the following browsers e Microsoft Internet Explorer 5 5 or later e Netscape Navigator 7 0 or later e Opera Software ASA Opera 6 05 or later All pages can be printed from the browser Software for Macintosh computers The HP installer provides PostScript Printer Description PPD files Printer Dialog Extensions PDEs and the HP Printer Utility for use with Macintosh computers For network connections use the embedded Web server EWS to configure the device See Embedded Web server on page 11 The printing system software includes the following components
35. control panel and relaying device status information e Developing and coordinating data placement and timing with the print engine 46 Chapter4 Theory of operation ENWW Engine control unit ECU The ECU coordinates all device functions according to commands that the formatter sends It drives the laser scanner system the image formation system and the pickup feed delivery system The ECU contains the following components e Engine controller PCA e Low voltage PCA Figure 4 2 Print engine general structure on page 47 shows the relationship of the ECU to the pickup feed delivery system the laser scanner system and the image formation system Figure 4 3 Engine control system circuit diagram on page 48 provides the ECU circuit diagram Figure 4 4 Low voltage power supply circuit diagram on page 49 shows the low voltage power supply circuit on the ECU m o wm m oum mm mm um um mm mm mm um Gm mm mm m m mom om 1 gmom om mom mom mom momo mod ECU ee a a a 1 1 UASER SCANNER SYSTEM I gt Option High voltage i I Power supply PCA a Rear i output bin I Duplex feed unit PICKUP FEED SYSTEM Figure 4 2 Print engine general structure ENWW Basic operation 47 Engine controller PCA Transfer charging a High voltage Cartridge power supply circuit Fuser control Sensor circuit Low voltage power supply circuit Fan motor drive circuit Sensor ACinput
36. during a busy state Press v to continue printing E NOTE Data will be lost If the message persists contact HP Support 22 EMBEDDED I O BUFFER OVERFLOW The embedded HP Jetdirect print server buffer has overflowed during a busy state Press v to continue printing EA NOTE Data will be lost If the message persists contact HP Support 22 PARALLEL I O BUFFER OVERFLOW alternates with To continue press v The device parallel buffer has overflowed during a busy state Press v to continue printing E NOTE Data will be lost If the message persists after exiting Help contact HP Support 22 SERIAL I O BUFFER OVERFLOW alternates with To continue press v The device serial buffer has overflowed during a busy state Press v to continue printing E NOTE Data will be lost If the message persists contact HP Support 22 USB I O BUFFER OVERFLOW alternates with To continue press v The device s USB buffer has overflowed during a busy state Press v to continue printing E NOTE Data will be lost If the message persists contact HP Support 40 BAD SERIAL TRANSMISSION alternates with To continue press v A serial data error parity framing or line overrun has occurred while the device was receiving data Press v to continue printing E NOTE Data will be lost If the message persists contact HP Support 40 EIO X BAD T
37. firmware 2 Ifthe problem persists contact HP Support SIZE MISMATCH IN TRAY XX alternates with Ready Sleep mode on The tray is loaded with a media size that is different than the size for which the tray is configured Printing can continue from other trays but not from this one The device is in Sleep mode Any button press or the receipt of data clears Sleep mode 1 Make sure the media guides are adjusted correctly 2 Inthe PAPER HANDLING menu configure the tray for the correct size No action necessary The device automatically exits Sleep mode STANDARD TOP BIN FULL alternates with Remove all paper from bin The output bin full sensor PS4 is signalling that the bin is full 1 Empty the output bin Printing resumes automatically 2 Ifthe problem persists verify that the connector at sensor PS4 is fully seated The other end of the wiring is hard wired to the ECU Tray X TYPE SIZE alternates with To change size or type press v The device is reporting the current configuration of tray X No action necessary Press to clear the message Press v to change the type or size ENWW Control panel messages 145 Control panel message Description Recommended action See Load input trays on page 19 for more information TRAY XX EMPTY TYPE SIZE alternates with Ready TRAY XX OPEN For help press alternates with Ready TRAY XX OPEN
38. have the lighter image at the top of the page and the darker image farther down the page e From the software application rotate the whole page 180 to print the lighter image first e Ifthe defect occurs later in a print job turn the device off for 10 minutes and then turn the device on to restart the print job Troubleshoot print quality problems 189 Diagrams Device component locations Diagrams are provided below detailing the locations of various device components Main assemblies Figure 6 4 Main assemblies 1 Fuser assembly 2 Engine controller unit ECU assembly 3 Drive assembly 4 Control panel assembly 5 Pickup assembly 6 Cassette tray 2 190 Chapter6 Troubleshooting ENWW Main parts ENWW Figure 6 5 Main parts 1 Fuser film 2 Pressure roller 3 Transfer charging roller 4 Tray 1 pick up roller 5 Tray 1 separation pad 6 Tray 2 separation pad 7 Tray 2 pickup roller 8 Memory tag contact Diagrams 191 Sensors and switches Figure 6 6 Sensors and switches 1 Delivery sensor SR2 2 Output bin full sensor PS4 3 Face up cover sensor PS1 4 Power switch SW101 on ECU PCA 5 Door switch SW501 6 Engine test print button SW401 on test print switch PCA 7 Tray 1 media present sensor PS902 on tray 1 sensor PCA 8 Media width sensor PS903 on page width sensor PCA 9 Top of page sensor PS901 on
39. highlight PRINT SUPPLIES STATUS PAGE and then press v EZ NOTE Ifyou are using non HP supplies the supplies status page might not show the remaining life for those supplies For more information see HP policy on non HP print cartridges on page 34 Usage page Shows a page count for each size of paper printed the number of one sided simplexed or two sided duplexed pages and the average percentage of coverage 1 Press Menu 2 Press W to highlight INFORMATION and then press v 3 Press W to highlight PRINT USAGE PAGE and then press v 38 Chapter 3 Maintenance ENWW Page description How to print the page File directory 1 Press Menu Shows information for all installed mass 2 Press W to highlight INFORMATION and then press v storage devices 3 Press W to highlight PRINT FILE DIRECTORY and then press v E NOTE Thisoption does not appear if no mass storage devices are installed PCL or PS font list 1 Press Menu Shows which fonts are currently 2 Press W to highlight INFORMATION and then press v installed in the device 3 Press W to highlight PRINT PCL FONT LIST or PRINT PS FONT LIST and then press v E NOTE Thefontlists also show which fonts are resident on an optional hard disk accessory or flash DIMM Use the HP Easy Printer Care software The HP Easy Printer Care software is a program that you can use for the following tasks e Check the device statu
40. hp com ghp buyonline html To order accessories go to www hp com support LJP3005 Order through service or support providers To order a part or accessory contact an HP authorized service or support provider Order directly through the embedded Web server for printers that are connected to a network Use the following steps to order printing supplies directly through the embedded Web server 1 3 In the Web browser on the computer type the IP address or host name of the device The status window opens In the Other links area double click Order Supplies This provides a URL for a site from which you can purchase consumables Select the part numbers that you want to order and follow the instructions on the screen Order directly through the HP Easy Printer Care software HP Easy Printer Care software is a printer management tool designed to make printer configuration monitoring supplies ordering troubleshooting and updating as simple and efficient as possible For more information about HP Easy Printer Care software go to www hp com go easyprintercare 200 Chapter 7 Parts and diagrams ENWW Part numbers The following list of accessories was current at the time of printing Ordering information and availability of the accessories might change during the life of the device Paper handling accessories Item Description Part number Optional 500 sheet tray and feeder unit Optional tray to increase pap
41. in the jam 3 Verify that nothing is obstructing paper movement within the paper path Verify that the fuser motor M2 connector is firmly seated The fuser motor wiring is hard wired to the back of the ECU at connector J501 The motor connector is free standing behind the ECU To see if the fuser motor is functional observe the output stacker rollers while turning on the device If the rollers rotate the motor is functional If they do not rotate verify the connection 13 31 00 JAM INSIDE FRONT DOOR alternates with Remove print cartridge A jam has occurred inside the front door Verify that nothing is obstructing paper movement within the paper path Verify that the face up tray sensor PS1 is functioning properly Verify that connection J505 is firmly seated on the ECU Open and close the cartridge door to clear the error message 13 65 00 JAM INSIDE REAR DOOR alternates with For help press A jam has occurred in the rear door area Verify that nothing is obstructing paper movement within the paper path Verify that the sensor connections on the rear of the fuser assembly are seated correctly Verify that connection J405 is firmly seated on the ECU Open and close the cartridge door to clear the error message 13 67 00 JAM INSIDE REAR DOOR alternates with For help press A jam has occurred in the rear door area Verify that nothing is obstructing paper movement within the pa
42. material if possible Hewlett Packard recommends insuring the equipment for shipment Extended warranty HP Support provides coverage for the HP hardware product and all HP supplied internal components The hardware maintenance covers a 1 to 3 year period from date of the HP product purchase The customer must purchase HP Support within the stated factory warranty For more information contact the HP Customer Care Service and Support group ENWW HP maintenance agreements 253 254 Appendix B Service and support ENWW C Regulatory information This section contains the following regulatory information e FCC regulations e Environmental product stewardship program e Declaration of conformity e Safety statements ENWW 255 FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy If this equipment is not installed and used in accordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the u
43. might be the result of improper handling unacceptable temperature and humidity levels or other variables over which Hewlett Packard has no control Before purchasing large quantities of media make sure that it meets the requirements that are specified in this user guide and in the HP LaserJet Printer Family Print Media Guide which is available for download at www hp com support ljpaperguide Always test paper before buying large quantities AN CAUTION Using media that does not meet HP specifications can cause problems for the device requiring repair This repair is not covered by the HP warranty or service agreements Media specifications 13 Supported media sizes Table 1 1 Supported media sizes Input Letter Legal A4 A5 Executive B5 JIS 16K Custom Statement S Postcard Envelope tray JIS JIS Tray 1 v v wo vw v v v v vo v v Tray 2 vc v v v v v tray 3 1 Supported envelope sizes are 10 Monarch C5 DL and B5 Table 1 2 Automatic 2 sided printing Media size Dimensions Weight and thickness Letter 216 x 279 mm 8 5 x 11 in 60 to 199 g m 16 to 53 Ib bond Legal 216 x 356 mm 8 5 x 14 in A4 211 x 297 mm 8 3 x 11 7 in JIS 216 x 330 mm 8 5 x 13 in 1 Automatic 2 sided printing on weights heavier than those shown can produce unexpected results ET NOTE Automatic 2 sided duplex printing is available with the HP LaserJet P3005d HP LaserJet P3005dn and HP LaserJet P3005x models
44. mismatch errors 145 skewed pages 175 185 skip disk load 161 Sleep mode power specifications 245 slow printing troubleshooting 172 smeared toner troubleshooting 182 software embedded Web server 11 HP Easy Printer Care software 10 39 HP Printer Utility 44 HP Web Jetadmin 10 Macintosh 11 supported operating Systems 9 system requirements 9 uninstalling Macintosh 12 Web sites 9 solenoids diagrams 193 operations 50 tray 1 removing 111 tray 2 removing 112 space requirements 18 specifications acoustic 246 electrical 245 environmental 18 media 13 media sizes supported 14 operating environment 246 paper types supported 15 physical 244 specks troubleshooting 180 187 speed pages per minute 2 troubleshooting 172 spots troubleshooting 180 187 270 Index statement sizes supported 14 static precautions 65 status embedded Web server 41 HP Easy Printer Care software 40 HP Printer Utility Macintosh 44 messages types of 131 status supplies control panel messages 7 Stop button 7 stopped printing problem solving 144 storage job Macintosh settings 44 storing print cartridges 34 supplies authentication 35 counterfeit 35 memory errors 132 non HP 34 144 ordering 200 ordering through embedded Web server 43 ordering with HP Easy Printer Care 40 recycling 257 replacement intervals 34 replacing print cartridges 23 status page printing 38 status viewing with embedded Web server 41 status viewing with HP P
45. oO O 66 Chapter 5 Removal and replacement ENWW Service approach Device repair normally begins by using the device internal diagnostics and the following two step process TL 2 Isolate the problem to the major system for example the network or server or the device Troubleshoot the problem by using the procedures in chapter 6 After you locate a faulty part the device can usually be repaired at the assembly level by replacing field replaceable units FRUs Some mechanical assemblies might need to be repaired at the subassembly level Hewlett Packard Company does not support replacement of components on the printed circuit assembles Before performing service Follow the pre service procedures before you perform service Pre service procedures ENWW f 2 3 4 5 6 Remove all media from the device Unplug the power cord and the interface cable Lift the device off of any installed optional trays Remove the print cartridge Remove tray 2 Place the device on an ESD mat If an ESD mat or an ESD protected workstation is not available discharge body static and ground the device chassis before servicing the device Service approach 67 Parts removal order Use the following diagram to determine which parts must be removed before removing other parts r Back cover Fuser I O cover Right side cover Top right cover L Top cover L Laser scanner assembly Front right cov
46. of the device ENWW Fuser 85 Laser scanner 1 Remove all covers see Covers on page 69 2 Release one tab callout 1 on the air duct and then lift the air duct out of the device gt Tom f Qa j E d d 3 Figure 5 19 Removing the laser scanner 1 of 2 86 Chapter 5 Removal and replacement ENWW 3 Disconnect two cables callout 2 and then remove four screws callout 3 Figure 5 20 Removing the laser scanner 2 of 2 4 Liftthe laser scanner out of the device ENWW Laser scanner 87 Engine control unit ECU 1 Remove the following components e All covers see Covers on page 69 e Control panel see Control panel on page 78 e Formatter see Formatter on page 80 2 Remove the two screws callout 1 on the fan assembly disconnect the fan cable from the ECU and then remove the fan assembly P Figure 5 21 Removing the ECU 1 of 8 88 Chapter 5 Removal and replacement ENWW 3 Disconnect 10 cables callout 2 from the ECU and then disconnect and unroute the cartridge door switch and wires callout 3 Figure 5 22 Removing the ECU 2 of 8 ET NOTE For more information about the ECU connectors see Figure 6 9 ECU wiring on page 195 ENWW Engine control unit ECU 89 4 Remove two screws callout 4 to remove the I O plate Figure 5 23 Removing the ECU 3 of 8 90 Chapter 5 Removal and replacement ENWW 5 Disconnect and unroute two cables call
47. off 3 Turn the device on When the memory count begins press and hold the W button Continue holding down the W button until all three device control panel lights flash once and then remain on This might take up to 10 seconds Press the button Press the Menu button The display should show SKIP DISK LOAD Press the button until NVRAM INIT is highlighted IU E oh om Press v The device initializes NVRAM and then continues the power on sequence 160 Chapter6 Troubleshooting ENWW Hard disk A 3 4 initialization CAUTION A hard disk initialization erases and reformats the device hard disk Perform a hard disk initialization only if an error code on the control panel indicates an EIO disk error Always try initializing the hard disk before replacing it NOTE Before performing a hard disk initialization print a menu map and a configuration page see Use information pages on page 38 Use the information on the configuration page to reset any customer set device configuration values that the hard disk initialization procedure changes Turn the device off Turn the device on When the memory count begins press and hold the Menu button Continue holding down the Menu button until all three device control panel lights flash once and then remain on This might take up to 10 seconds Press the button The display should show INITIALIZE DISK Press v The device initializes the hard disk and continues
48. on page 205 Internal components 5 of 6 on page 219 Cover gear RC2 0579 000 Internal components 2 of 6 on page 211 Cover main motor RC1 4108 000 Internal components 2 of 6 on page 211 Cover registration RC1 3936 020 Internal components 3 of 6 on page 215 Cover right front Cover right lower RL1 1367 000 RC2 0603 000 Covers on page 205 Covers on page 205 Cover right upper RC2 0605 000 Covers on page 205 Cushion right lower RC2 0468 000 Internal components 6 of 6 on page 221 Delivery roller assembly RM1 1497 000 Internal components 6 of 6 on page 221 Drive release assembly RM1 1522 000 Internal components 2 of 6 on page 211 Duct cartridge RC2 0590 000 Internal components 2 of 6 on page 211 Duct scanner RC1 4128 020 Internal components 1 of 6 on page 207 Eliminator static charge RC1 4025 000 Internal components 3 of 6 on page 215 Engine controller assembly 110 127V RM1 3730 000 Internal components 5 of 6 on page 219 Engine controller assembly 220 240V Face down full flag left RM1 3731 000 RM1 3743 000 Internal components 5 of 6 on page 219 Covers on page 205 Face down full flag right RM1 3742 000 Covers on page 205 Face down roller assembly Fan left RM1 3749 000 RK2
49. path through the device Turn over the paper that you are printing on Reduce the fusing temperature to reduce the curling See the user guide Print job is extremely slow Cause Solution The job might be very complex The maximum speed of the device cannot be exceeded even when more memory is added Printing speeds might be automatically reduced when printing on custom sized media Note Slower speeds are expected when printing on narrow paper when printing from tray 1 or when using the HIGH 2 fuser mode Reduce the complexity of the page or try adjusting the print quality settings If this problem occurs frequently add memory to the device Chapter 6 Troubleshooting ENWW ENWW Print job is extremely slow Cause Solution You are printing a PDF or PostScript PS file but are using a PCL printer driver Try using the PS printer driver rather than the PCL printer driver You can usually do this from a software program In the printer driver Type is is set to card stock heavy rough or bond paper In the printer driver set the type to plain paper see the user guide Note If you change the setting to plain paper the print job will print faster However if you are using heavy media for best results leave the printer driver set to heavy even though printing might be slower Print job prints on both sides of the paper Cause Solution The device is se
50. persists replace the ECU If the message still persists replace the formatter Turn the device off and then on Verify that nothing is hindering or blocking the fan Verify that the fan is connected to connector J512 on the ECU PCA See Figure 6 9 ECU wiring on page 195 You might have to remove the main cooling fan to see this connection If the message persists replace the fan 57 04 ERROR alternates with To continue turn off then on A main cooling fan FM1 error has occurred Fan operation is verified during device power up Fan operation occurs only during power up or during a print job Turn the device off and then on Verify that nothing is hindering or blocking the fan Verify that the fan is connected to connector J509 on the ECU PCA See Figure 6 9 ECU wiring on page 195 If the message persists replace the fan 59 50 ERROR alternates with To continue turn off then on A main motor M1 error has occurred Motor operation is verified during device power up Turn the device off and then on Verify that nothing is hindering the main motor If necessary remove all paper trays and the print cartridge and then turn on the device and listen for motor operation Verify that the main motor is connected to connector J407 on the ECU See Figure 6 9 ECU wiring on page 195 You might have to remove the main cooling fan to see this connection If the message pers
51. supply 3 of 5 ssssssssssssssessseeeeenenne enemies 99 Removing the power supply 4 of 5 ssssssssseeeeeeenne nene nnns 100 Removing the power supply 5 of 5 sssssssssssssee eene mener nennen enne 101 Grounding Spring loCations ee pee er eere ee ie eed iin ord rene dede La e pde tae e dp a 102 Reinstalling the oblique roller assembly ssseeennm meme 103 Removing the paper feed guide assembly ssssssssssssee eene 104 Removing the main motor 1 of 2 merrnit a iA eee mener nennen nnne nnns 106 Removing the main motor 2 of 2 0 eect eee teen eee erent eee nennen nenne nennen nennen 107 Removing the gear assembly 1 Of 3 sssssssssssssssseeneeeeenee emen nennen nnns 108 Removing the gear assembly 3 of 3 ssssssssssssssseeeeeeeenee mener nnns 109 Reinstalling the gear assembly nnnc ae e a Aaa eene nenne enne nnne enn 110 Removing the tray 1 solenoid ott i rhe Rh ERR ERROR ERR ERR IRR E RR DRITRRRA 111 Removing the tray 2 solen ld ere tae re o pae hn die pii et di tete aides 112 Removing the e label reader 1 of 2 sssssssssssssssssseeene eee mnes 113 Removing the e label reader 2 of 2 sssssssssssssssssseeeeene nene 114 Removing the face down roller shaft 1 of 2 sssssssssssee enm 115 Removing the face down roller shaft 2 of 2 sssssssssssseseennem emen 116 Removing t
52. the face down roller shaft 1 of 2 ENWW Face down roller shaft 115 3 Lift the end at the right side of the device and then slide the shaft toward the right side to clear the hole on the left side of the device chassis Figure 5 49 Removing the face down roller shaft 2 of 2 116 Chapter 5 Removal and replacement ENWW Cartridge door 1 Remove the left side cover see Left side cover on page 70 2 Withthe cartridge door closed unhook the spring callout 1 at the device chassis and then remove one screw callout 2 Figure 5 50 Removing the cartridge door 1 of 3 ENWW Cartridge door 117 3 Open the cartridge door and then use a flatblade screwdriver to release the cartridge door arm callout 3 at the right side of the cartridge door Figure 5 51 Removing the cartridge door 2 of 3 118 Chapter 5 Removal and replacement ENWW 4 Slide the cartridge door to the left off of the hinges and then pull the door away from the device iL a Figure 5 52 Removing the cartridge door 3 of 3 ENWW Cartridge door 119 Transfer roller 1 Open the cartridge door Release the left end ofthe transfer roller by using needle nose pliers or a small flatblade screwdriver to pinch two tabs at the left end of the transfer roller j Figure 5 53 Removing the transfer roller 3 Use the needle nose pliers or flatblade screwdriver in the same manner to release the other end 4 Liftthe transfer roll
53. the power on sequence Skip disk load When the power is turned on the device begins the power on sequence By performing a power on bypass you can cause the device to resume the power on sequence but not to recognize any installed EIO hard disk This can be helpful in isolating EIO hard disk errors 1 2 4 5 Self test This Turn the device off Turn the device on When the memory count begins press and hold the W button Continue holding down the Y button until all three device control panel lights flash once and then remain on This might take up to 10 seconds Press the A button and then press the Menu button Press the button or the Y button until SKIP DISK LOAD is highlighted Press v The device continues the power on sequence but ignores an installed EIO hard disk procedure is a remnant of previous products and no longer provides a test of the device Service menu service PIN codes Authorized HP service technicians can use this menu to gain access to device settings that are reserved for service personnel The SERVICE menu is protected by use of a personal identification number PIN When you select SERVICE from the list of menus you are prompted to type an eight digit PIN code ENWW NOTE The device automatically exits the SERVICE menu after about one minute if no menu items are selected or changed Service mode functions 161 Use the PIN code 10300506 for the HP LaserJet P3005 Series printer
54. the print cartridge from its package until you are ready to use it A CAUTION To prevent damage to the print cartridge do not expose it to light for more than a few minutes Use genuine HP print cartridges When you use a genuine new HP print cartridge you can obtain the following supplies information e Percentage of supplies remaining e X Estimated number of pages remaining e Number of pages printed HP policy on non HP print cartridges Hewlett Packard Company cannot recommend the use of non HP print cartridges either new or remanufactured Because they are not HP products HP cannot influence their design or control their quality 34 Chapter 3 Maintenance ENWW ET NOTE Any damage caused by a non HP print cartridge is not covered under the HP warranty and service agreements To install a new HP print cartridge see Change the print cartridge on page 23 To recycle the used cartridge follow the instructions included with the new cartridge Print cartridge authentication The device automatically authenticates the print cartridge when it is inserted into the device During authentication the device notifies you whether a cartridge is a genuine HP print cartridge If the device control panel message states that this is not a genuine HP print cartridge and you believe you purchased an HP print cartridge see HP fraud hotline and Web site on page 35 HP fraud hotline and Web site ENWW Call the HP fraud hotline
55. the print media Remove the top sheet of media If the media is heavier than 120 g m 32 Ib it might not be picked up correctly from the tray The print media has rough or jagged edges The print media is perforated or embossed Replace the media If the media does not separate easily you might need to feed single sheets from tray 1 148 Chapter6 Troubleshooting ENWW Table 6 1 Common causes of jams continued Cause Solution The device supply items have reached Check the device control panel for messages that prompt you to replace supplies the end of their useful life or print a supplies status page to verify the remaining life of the supplies The print media was not stored correctly Replace the print media The media should be stored in its original packaging and in a controlled environment Typical jam locations The following illustration shows the four locations at which jams can occur d Print cartridge area see Clear jams from the print cartridge area on page 153 2 Input tray areas see Clear jams from the input tray areas on page 151 3 Output bin areas see Clear jams from the output bin areas on page 154 4 Duplexer area applies only to models that include a duplexer see Clear jams from the optional duplexer on page 155 ET NOTE Find and remove the jammed media by using the instructions that are provided in this section If the location o
56. this circumstance The message disappears after a few seconds and the device returns to Ready or BUSY state You are trying to set duplex registration for a tray that is configured for ANY SIZE or ANY CUSTOM Duplex registration is not available when the tray size is set to either of these settings Contact the device administrator to change settings Change the size setting for the tray CHOSEN PERSONALITY NOT AVAILABLE The device encountered a request for a personality that did not exist in the device 1 Press v to continue 2 Try a different driver ENWW Control panel messages 141 Control panel message Description Recommended action alternates with To continue press v The job is cancelled and no pages are printed Cleaning The device is processing the cleaning page No action necessary CLOSE TOP COVER Door switch SW501 is signalling that the cartridge door is open If the cartridge door is open the main motor will not rotate during device power up The wires for switch SW501 are hard wired to the ECU Verify that the wires from the ECU are installed on the correct terminals of Switch SW501 CLOSE TOP COVER AND FRONT DOOR Door switch SW501 is signalling that the cartridge door is open If the cartridge door is open the main motor will not rotate during device power up The wires for switch SW501 are hard wired to the ECU Verify that the wires from t
57. to an actual date ENWW You can use the device service ID number to determine whether the device is still under warranty Use the following procedure to convert the service ID into the installation date 1 Add 1990 to YY to determine the actual year that the device was installed 2 Divide DDD by 30 and add 1 to the remainder The total is the month 3 The remainder from the calculation in step 2 is the day of the month Using the Service ID 12287 as an example the date conversion is as follows e 12 1990 2002 so the year is 2002 e 287 divided by 30 9 with a remainder of 17 Add 1 to 9 to get 10 so the month is October e The remainder from the above calculation is 17 so that is the day of the month e The complete date is 17 October 2002 A six day grace period is built into the date system Service mode functions 163 Troubleshooting tools Control panel menus Press Menu to open the control panel menus Use the button or the W button to scroll through the menus that appear Press v to select the appropriate option The high level menus appear in the following order Main menus SHOW ME HOW RETRIEVE JOB INFORMATION PAPER HANDLING CONFIGURE DEVICE DIAGNOSTICS SERVICE Diagnostics menu Administrators can use this menu to isolate parts and to troubleshoot jam and print quality issues The following section lists the settings and their possible values in the DIAGNOSTICS menu The default valu
58. top of page sensor PCA 10 Duplex sensor PS502 on high voltage power supply PCA 192 Chapter 6 Troubleshooting ENWW Motors fans and solenoids Figure 6 7 Motors fans and solenoids 1 Fuser motor M2 2 Main motor M1 3 Tray 1 pickup solenoid SL1 4 Main fan FM1 5 Tray 2 pickup solenoid SL2 6 Sub fan FM2 ENWW Diagrams 193 PCAs Figure 6 8 PCAs Paper width sensor PCA PS903 Top of page sensor PCA PS901 a la a 2 D lt o 5 o o 2e Oo o dv o 7 T gt Hey o 8 E Ww ke Y N MY wo Wiring diagrams The following figures show device wiring and circuitry layout ENWW 194 Chapter 6 Troubleshooting ENWW ESL E W c i i A A alf 0 Figure 6 9 ECU wiring M1 main motor J407 i 9 4 Z 6 7 8 9 eo 2 FM2 sub fan motor J512 3 Memory tag reader J510 4 Laser scanner motor J402 5 Thermistors rear output bin sensor delivery sensor J405 6 SL1 tray 1 pickup solenoid J508 z FM1 main fan motor J509 8 PS902 tray 1 sensor J503 9 PS3 tray 2 paper sensor J502 10 SL2 tray 2 pickup solenoid J504 11 Notused J511 12 Optional paper feeders J406 Diagrams 195 4 Door switch SW501 27508 FT1 e FT2 Fusing motor M2 J27 e M y oW
59. turning the device off and then on These messages are not affected by the AUTO CONTINUE setting If a critical error persists service is required Resolve control panel messages Control panel message Description Recommended action 10 10 00 ERROR The device cannot read or write to the print 1 Verify that a genuine HP print cartridge cartridge e label or the e label is missing is installed in the device from the print cartridge 2 Install another print cartridge 3 Verify that the memory tag PCA is installed in the device 4 Verify that the memory tag connector is firmly seated in connector J510 on the ECU You might have to remove the main cooling fan to see this connection 10 32 00 Unauthorized Supply A supply has been installed that does not If you believe you purchased a genuine HP pass the authentication test for genuine HP supply visit us at www hp com go supplies anticounterfeit Any repair required as a result of using non HP supplies or unauthorized supplies are not covered under warranty HP cannot ensure the accuracy or the availability of certain features To continue printing touch OK ENWW Control panel messages 131 Control panel message Description Recommended action 10 XX YY SUPPLY MEMORY ERROR For help press The device cannot read or write to the print cartridge memory tag or the memory tag is missing T 2 9 Open the cartridge door Re
60. voltage power supply circuit diagram ssssesssseeenenee eene 49 Pickup feed delivery system 11 ensis teintes tenete nane AAE NNNNA enne debe EENES 50 Laser scanrner SyStem 2 ceca dato e tena E Loca ad ED ee Monde gedaan M ecu OU ee EE EcL e e Se eu 51 Print cartridge diagram sssssssssseeeenne ennemi ener nene nnnm nennen nnns 52 Image formiation SySTel escencia eu ee eaae Tee RENE eR SURE RR E ERR RA VERE RRRER ERA RR RRDA RR AR p DE 52 Primary CHARGING RERO 53 Developing 2 rrr een ae Re rds age ace eed need eee 53 RU M M E 54 SITnucupu M 54 gi ee U 55 Bnrm 55 Cross section of device 5 cirea IR vitdateds ve Misa dae ee ane v DER ee Des uen EIN a EE denn 56 Operational sequences ssssssssssssssesssssseeene eene renrmt nnns nns n nasse nsns sn nennen tens ss sensn nennen 59 Been E M 60 Print cartridge mernmiory tag eerie o ne niche de bre eh ted ix bye elu utt de ERR TO 61 Parts removal diagram iiri t oe ae tens ges e anao e ERREUR e e a e Edd e tees 68 Removing the right side cover 0 cece nner eerie ee eee mene eere nnne ne nenne nennen nnn 69 Removing the left side cover 1 of 2 ennemi nnne nnns 70 Removing the left side cover 2 of 2 ssssssssssssssssseeeee nne enne ener nennen nnns 71 Re
61. 00 Table and page Internal components 6 of 6 on page 221 Holder tag RC1 4127 000 Internal components 1 of 6 on page 207 IC photo interrupter PS1 IC photo interrupter PS3 Laser scanner assembly WG8 5624 000 WG8 5624 000 RM1 1521 030 Internal components 6 of 6 on page 221 Tray 2 pickup assembly on page 223 Internal components 1 of 6 on page 207 Left cover assembly RM1 3721 000 Covers on page 205 Lever RC1 4060 000 Internal components 3 of 6 on page 215 Lever cartridge clamp RC2 0706 000 Internal components 1 of 6 on page 207 Lever coupling Lever drive release RC1 4115 000 RC2 0705 000 Internal components 2 of 6 on page 211 Internal components 1 of 6 on page 207 Lever drive release RC1 4116 000 Internal components 2 of 6 on page 211 Lever grounding contact RC1 4065 000 Internal components 1 of 6 on page 207 Lever grounding contact Lever sensor RC1 4066 020 RC1 4027 000 Internal components 1 of 6 on page 207 Internal components 3 of 6 on page 215 Lever sensor RC1 3939 000 Internal components 5 of 6 on page 219 Link drive release RC1 4117 000 Internal components 2 of 6 on page 211 Link laser shutter Link switch RC1 4125 000 RC2 0633 000 Internal components 1 of 6 on page 207 I
62. 000 RC1 3935 000 Bushing Guide feed Internal components 6 of 6 on page 221 Internal components 3 of 6 on page 215 RC1 3936 020 Cover registration Internal components 3 of 6 on page 215 RC1 3937 000 Arm pad Internal components 3 of 6 on page 215 RC1 3939 000 RC1 3994 000 Lever sensor Roller face down Internal components 5 of 6 on page 219 Internal components 6 of 6 on page 221 RC1 4009 000 Holder Internal components 1 of 6 on page 207 RC1 4025 000 Eliminator static charge Internal components 3 of 6 on page 215 RC1 4027 000 RC1 4028 000 Lever sensor Spring torsion Internal components 3 of 6 on page 215 Internal components 3 of 6 on page 215 RC1 4055 000 Arm door Internal components 1 of 6 on page 207 RC1 4056 000 Glide door Internal components 1 of 6 on page 207 RC1 4057 000 Hinge left Covers on page 205 RC1 4058 000 Hinge right Covers on page 205 RC1 4059 000 Spring torsion Internal components 3 of 6 on page 215 RC1 4060 000 ENWW Lever Internal components 3 of 6 on page 215 Numerical parts list 233 Table 7 10 Numerical parts list continued Part number RC1 4061 000 Description Spring torsion Table and page Internal components 3 of 6 on page 215 RC1 4065 000 Lever grounding contact
63. 05 XB4 7401 005 Internal components 5 of 6 on page 219 Internal components 6 of 6 on page 221 Screw with washer M3x6 XB2 7300 605 Internal components 4 of 6 on page 217 Screw with washer M3x6 230 Chapter 7 Parts and diagrams XB2 7300 605 Internal components 5 of 6 on page 219 ENWW Table 7 9 Alphabetical parts list continued Description Sensor flag assembly Part number RM1 3769 000 Table and page Tray 2 pickup assembly on page 223 Sheet static charge RC1 4069 000 Internal components 3 of 6 on page 215 Sheet static charge Solenoid SL2 Solenoid tray 1 SL1 RC1 4070 000 RK2 1492 000 RK2 1490 000 Internal components 3 of 6 on page 215 Internal components 6 of 6 on page 221 Internal components 5 of 6 on page 219 Spring compression RU5 2404 000 Internal components 1 of 6 on page 207 Spring compression Spring compression RU5 2405 000 RC1 4140 000 Internal components 1 of 6 on page 207 Internal components 1 of 6 on page 207 Spring compression RU5 2401 000 Internal components 2 of 6 on page 211 Spring compression RU5 2920 000 Internal components 2 of 6 on page 211 Spring compression RU5 2408 000 Internal components 3 of 6 on page 215 Spring compression RU5 2385 000 Internal components 3 of 6
64. 07 Internal components 1 of 6 on page 207 ENWW Table 7 10 Numerical parts list continued Part number Description Table and page RC2 0705 000 Lever drive release Internal components 1 of 6 on page 207 RC2 0706 000 Lever cartridge clamp Internal components 1 of 6 on page 207 RC2 0707 000 RK2 0534 000 RK2 1488 000 Stopper cartridge left Microswitch SW501 door Motor DC M1 main Internal components 1 of 6 on page 207 Internal components 6 of 6 on page 221 Internal components 2 of 6 on page 211 RK2 1489 000 Motor DC stepping M2 fusing Internal components 2 of 6 on page 211 RK2 1490 000 RK2 1492 000 Solenoid tray 1 SL1 Solenoid SL2 Internal components 5 of 6 on page 219 Internal components 6 of 6 on page 221 RK2 1497 000 Fan right FM1 Internal components 5 of 6 on page 219 RK2 1499 000 Fan left Internal components 1 of 6 on page 207 RL1 0568 000 Roller multipurpose pick up Internal components 3 of 6 on page 215 RL1 1367 000 Cover right front Covers on page 205 RL1 1370 000 RM1 1485 000 Roller tray 2 paper pickup roller stay assembly Tray 2 pickup assembly on page 223 Internal components 5 of 6 on page 219 RM1 1490 000 Multipurpose tray assembly Covers on page 205 RM1 1497 000
65. 1499 000 Internal components 6 of 6 on page 221 Internal components 1 of 6 on page 207 Fan right FM1 RK2 1497 000 Internal components 5 of 6 on page 219 Ferrite core WE8 5516 000 Internal components 2 of 6 on page 211 Alphabetical parts list 225 Table 7 9 Alphabetical parts list continued Description Film fuser drive side plate Part number RC2 0649 000 Table and page Internal components 2 of 6 on page 211 Foot rubber RAO 1003 000 Internal components 1 of 6 on page 207 Foot rubber RAO 1003 000 Internal components 6 of 6 Fuser assembly 110 127V Fuser assembly 220 240V RM1 3740 000 RM1 3741 000 on page 221 Internal components 5 of 6 on page 219 Internal components 5 of 6 on page 219 Fuser drive assembly RM1 3746 000 Internal components 2 of 6 on page 211 Gear 12T Gear 12T RU5 0394 000 RU5 0400 000 Internal components 2 of 6 on page 211 Internal components 3 of 6 on page 215 Gear 14T RU5 0409 000 Internal components 3 of 6 on page 215 Gear 16T RU5 0951 000 Internal components 2 of 6 on page 211 Gear 17T RAO 1172 000 Internal components 3 of 6 on page 215 Gear 17T 17T RU5 0958 000 Internal components 2 of 6 on page 211 Gear 19T RU5 0959 000 Internal components 2 of 6 on page 211
66. 187 double sided printing Macintosh settings 44 troubleshooting 173 266 Index downloading software 9 dpi settings 44 drive assembly diagrams 190 drivers included 3 supported 10 system requirements 9 dropouts troubleshooting 181 drum cleaning stage 55 duplexer jams clearing 155 Macintosh settings 44 paper path test 165 rollers 56 duplexing 14 duplexing troubleshooting 173 E e label reader removing 113 e mail alerts 44 Easy Printer Care software 10 EconoMode setting 34 ECU errors 139 operations 50 removing 88 EIO cards bad transmission error 136 buffer overflow errors 136 installing 30 part numbers 202 removing 31 electrical specifications 245 electrostatic discharge ESD 65 embedded I O buffer overflow errors 136 transmission errors 137 embedded Web server 11 41 end of life disposal 258 energy specifications 245 Energy Star compliance 3 engine control system 47 engine controller assembly 190 engine controller PCA 194 engine test 165 envelope sizes supported 14 envelopes types supported 15 wrinkled troubleshooting 186 environment for device specifications 246 environment specifications 18 environmental stewardship program 257 error messages Alert Settings HP Easy Printer Care 40 alphabetical list 141 e mail alerts 44 lights control panel 7 numerical list 131 types of 131 ESD electrostatic discharge 65 Ethernet cards part numbers 202 European Union waste disposal 259 event log clea
67. 2 of 6 on page 211 VS1 7177 003 Connector snap tight bk Internal components 1 of 6 on page 207 VS1 7177 004 Connector snap tight bk Internal components 6 of 6 on page 221 VS1 7257 007 WE8 5516 000 Connector drawer Ferrite core Internal components 6 of 6 on page 221 Internal components 2 of 6 on page 211 WG8 5624 000 IC photo interrupter PS1 Internal components 6 of 6 on page 221 WG8 5624 000 IC photo interrupter PS3 Tray 2 pickup assembly on page 223 WT2 5056 000 WT2 5678 000 Clip cable Clip cable Internal components 6 of 6 on page 221 Internal components 5 of 6 on page 219 WT2 5678 000 Clip cable Internal components 6 of 6 on page 221 WT2 5694 000 Saddle wire Internal components 1 of 6 on page 207 WT2 5694 000 WT2 5812 000 Saddle wire Clip cable 240 Chapter 7 Parts and diagrams Internal components 5 of 6 on page 219 Internal components 1 of 6 on page 207 ENWW ENWW Table 7 10 Numerical parts list continued Part number XA9 1503 000 Description Screw tap M3x6 Table and page Internal components 5 of 6 on page 219 XA9 167 1 000 Screw D M3x8 Internal components 1 of 6 on page 207 XA9 1671 000 XA9 1671 000 XA9 167 1 000 Screw D M3x8 Screw D M3x8 Screw D M3x8 Intern
68. 27 Figure 5 28 Figure 5 29 Figure 5 30 Figure 5 31 Figure 5 32 Figure 5 33 Figure 5 34 Figure 5 35 Figure 5 36 Figure 5 37 Figure 5 38 Figure 5 39 Figure 5 40 Figure 5 41 Figure 5 42 Figure 5 43 Figure 5 44 Figure 5 45 Figure 5 46 Figure 5 47 Figure 5 48 Figure 5 49 Figure 5 50 Figure 5 51 Figure 5 52 Figure 5 53 Figure 5 54 Figure 5 55 Figure 5 56 Figure 5 57 Figure 5 58 Figure 5 59 Figure 5 60 Figure 6 1 Figure 6 2 Figure 6 3 Figure 6 4 Figure 6 5 Figure 6 6 Figure 6 7 Figure 6 8 Figure 6 9 Figure 6 10 xiv Removing te ECU 1 of 8 e om a a D Led s 88 Removing the EGU 2 0f 8 5 beet adeo ntn epe a iu 89 Removing the ECU 3 of 8 eeren eirinen eienaar ii deed ted dol e end dde deed e dai 90 Removing the ECU 4 Of 8 eerte eet re ae adi m ere aie 91 Removing the EGU 5 of 8 dicic erected esi eda Leia eda Londen tea eee e eed e eto 92 Removingtlie ECU 6 0f B aaiae natin eee EO ie M HD en rotg rt 93 Removing the ECU 7 of 8 iiie doi cette e edo doe edad vsti ene a aei e au 94 Removing the ECU 8 Of 8 oem m t eee dq tet eee te Tene a Rue xd n RES 95 Removing the access plate 1 of 2 sssssssssssssssssseeeeeee e eene nennen rennen 96 Removing the access plate 2 Of 2 itat deed ER ch dead dades 96 Removing the power supply 1 of 5 sss eene nennen nennen nnns 97 Removing the power supply 2 of S mainar etit tih sed rb Lh HEP R EA S TE EEEE 98 Removing the power
69. 59 000 RC2 0566 000 Internal components 6 of 6 on page 221 Internal components 1 of 6 on page 207 Guide cassette rear right RC2 0560 000 Internal components 6 of 6 on page 221 Guide center plate right RC2 0561 000 Internal components 6 of 6 on page 221 Guide centerplate left RC2 0567 000 Internal components 1 of 6 on page 207 Guide duplex inlet RC1 4096 000 Internal components 4 of 6 on page 217 Guide feed RC1 3935 000 Internal components 3 of 6 on page 215 High voltage PCA RM1 3758 000 Internal components 4 of 6 on page 217 Hinge left RC1 4057 000 Covers on page 205 Hinge right RC1 4058 000 Covers on page 205 Holder RC1 4009 000 Internal components 1 of 6 on page 207 Holder cable RC2 0588 000 Internal components 5 of 6 on page 219 Holder fan RC2 0592 000 Internal components 5 of 6 on page 219 Holder fan left RC2 0622 000 Internal components 1 of 6 on page 207 Holder interlock RC2 0595 000 Internal components 6 of 6 on page 221 Holder option connector Holder switch RC2 0562 000 RC2 0632 000 Internal components 6 of 6 on page 221 Internal components 6 of 6 on page 221 Alphabetical parts list 227 Table 7 9 Alphabetical parts list continued Description Holder switch link Part number RC2 0634 0
70. 665 000 RC2 0697 000 VS1 7177 004 WG8 5624 000 RM1 3749 000 RK2 1492 000 RM1 4062 000 RM1 1497 000 XB4 7401 005 Internal components 221 Tray 2 pickup assembly Figure 7 8 Tray 2 pickup assembly 222 Chapter 7 Parts and diagrams ENWW ENWW Table 7 8 Tray 2 pickup assembly Ref Description Tray 2 pickup assembly Tray 2 pickup roller assembly Sensor flag assembly Cable tray 2 sensor Roller tray 2 paper pickup IC photo interrupter PS3 Part number Qty RM1 3762 000 1 RM1 3763 000 1 RM1 3769 000 1 RM1 4060 000 1 RL1 1370 000 1 WG8 5624 000 1 Tray 2 pickup assembly 223 Alphabetical parts list Table 7 9 Alphabetical parts list Description Part number Table and page Arm door RC1 4055 000 Internal components 1 of 6 on page 207 Arm pad RC1 3937 000 Internal components 3 of 6 Arm paper width sensor RC2 0575 000 on page 215 Internal components 3 of 6 on page 215 Bottom plate roller assembly RM1 3727 000 Internal components 6 of 6 on page 221 Bushing RC1 3665 000 Internal components 6 of 6 on page 221 Bushing inner Bushing transfer right RC2 0701 000 RC1 0922 000 Internal components 2 of 6 on page 211 Internal components 3 of 6 on page 215 Cable memory tag RM1 4054 000 Internal components 1 of 6 on page 207 Cable option interface RM1 4062 000 Internal componen
71. 8 TAS 28 Chapter 2 Installation and configuration ENWW 9 Toreplace the right side panel line up the alignment arrows and slide the panel toward the front of the device until it latches into place 11 Turn the device on Check DIMM installation After installing the DIMM make sure that the installation was successful Verify that DIMM is installed correctly 1 Turn the device on Check that the Ready light is illuminated after the device has gone through the startup sequence If an error message appears a DIMM might have been incorrectly installed See Control panel messages on page 131 2 Print a configuration page see Use information pages on page 38 3 Check the memory section on the configuration page and compare it to the configuration page that was printed before the memory installation If the amount of memory has not increased the DIMM might not be installed correctly or the DIMM might be defective Repeat the installation procedure If necessary install a different DIMM EZ NOTE f you installed a device language personality check the Installed Personalities and Options section on the configuration page This area should list the new device language ENWW Install accessories 29 Enable memory for Windows 1 2 3 4 5 6 On the Start menu Settings and Printers or Printers and Faxes Select this device and select Properties On the Configure tab click Mor
72. Cc AaBbCc Loose toner in this context is defined as toner that can be rubbed off the page 1 If paper is heavy or rough open the CONFIGURE DEVICE menu at the device control panel On the PRINT QUALITY submenu select FUSER MODES and then select the paper type that you are using Change the setting to HIGH 1 or HIGH 2 which helps the toner fuse more completely onto the paper You must also set the type of media for the tray that you are using See the user guide If you have observed a rougher texture on one side of your paper try printing on the smoother side Make sure that the environmental specifications for the device are being met See Operating environment on page 246 Make sure that type and quality of the media that you are using meet HP specifications See Media specifications on page 13 The fuser might be defective Replace the fuser see Fuser on page 83 The ECU might be defective Replace the ECU see Engine control unit ECU on page 88 Repeating defects AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc ENWW Print a few more pages to see if the problem corrects itself Clean the inside of the device and run a cleaning page to clean the fuser See Clean the device on page 36 Measure the distance between two identical defects and see Image defect ruler on page 167 Troubleshoot print quality problems 183 Repeating image Ud as This type of defect
73. Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC and carries the CE Marking accordingly 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 This Device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 3 For regulatory purposes this product is assigned a Regulatory model number This number should not be confused with the marketing name or the product number s Boise Idaho USA April 1 2006 For regulatory topics only Australia Contact Product Regulations Manager Hewlett Packard Australia Ltd 31 41 Joseph Street Blackburn Victoria 3130 Australia European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard GmbH Department HQ TRE Standards Europe Herrenberger Strasse 140 D 71034 B blingen FAX 49 7031 14 3143 USA Contact Product Regulations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise ID 83707 0015 Phone 208 396 6000 ENWW Declaration of conformity 261 Safety statements Laser safety The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration has implemented regulations for laser products manufactured since August 1 1976 Compliance is mandator
74. EANING PAGE and then press v Follow the instructions on the cleaning page to complete the cleaning process If your device model includes a duplexer close the rear output bin Clean the device 37 Management tools Use information pages From the device control panel you can print pages that give details about the device and its current configuration The table below provides the procedures for printing the information pages Page description How to print the page Menu map Shows the control panel menus and available settings 1 Press Menu 2 Press W to highlight INFORMATION and then press v 3 If PRINT MENU MAP is not highlighted press 44 or W until it is highlighted and then press v The content of the menu map varies depending on the options currently installed in the device For a complete list of control panel menus and possible values see the user guide Configuration page Shows device settings and installed accessories 1 Press Menu 2 Press W to highlight INFORMATION and then press v 3 Press W to highlight PRINT CONFIGURATION and then press v EZ NOTE Ifthe device contains an HP Jetdirect print server or an optional hard disk drive an additional configuration page prints that provides information about those devices Supplies status page Shows print cartridge toner levels 1 Press Menu 2 Press W to highlight INFORMATION and then press v 3 Press W to
75. HP LaserJet P3005 Series printers Service Manual HP LaserJet P3005 Series printers Service Manual invent Copyright information 2006 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and Services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Part number Q7812 90910 Edition 1 10 2006 Safety information WARNING Potential Shock Hazard Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock Read and understand all instructions in the user guide Observe all warnings and instructions marked on the product Use only a grounded electrical outlet when connecting the product to a power source If you do not know whether the outlet is grounded check with a qualified electrician Do not touch the contacts on the end of any of the sockets on the product Replace damaged cords immediately Unplug this product from wall outlets b
76. HP LaserJet printers are not designed to work with mechanical switch box products that don t have correct surge protection These devices generate high transient voltages that cause permanent damage to the formatter This circumstance is not covered by the Hewlett Packard product warranty Computer direct connect parallel test After the device is installed verify communications by bypassing the Windows driver between the device and the IBM compatible computer Type the following information at the MS DOS prompt C DIR gt LPT1 Enter for printing to parallel port 1 The device should print a directory listing of the C directory You might need to press v on the control panel to print the data that is in the buffer EIO troubleshooting If the device contains an optional HP Jetdirect print server and you cannot communicate with the device over the network verify that the print server is operating Print a configuration page see Use information pages on page 38 If the Jetdirect card does not appear under Installed personalities and options on the configuration page reseat or replace the Jetdirect EIO card See the troubleshooting section of the HP Jetdirect Print Server Software Administrators Guide When the HP Jetdirect print server is installed correctly print a Jetdirect page this page automatically prints when a Jetdirect print server is installed and a configuration page is printed See Use information pages on page 38 The J
77. Maintenance Chapter contents e Manage supplies e Clean the device e Management tools ENWW Chapter contents 33 Manage supplies Using storing and monitoring the print cartridge can help ensure high quality output Supplies life The average cartridge yield is 6 500 pages for the Q7551A cartridge or 13 000 pages for the Q7551X cartridge in accordance with ISO IEC 19752 Actual cartridge yield depends on specific use VAN CAUTION EconoMode is a feature that allows the device to use less toner per page Selecting this option may extend the life of the toner supply and may reduce cost per page However it will also reduce print quality The printed image is lighter but itis adequate for printing drafts or proofs HP does not recommend full time use of EconoMode If EconoMode is used full time itis possible that the toner supply will outlast the mechanical parts in the print cartridge If print quality begins to degrade under these circumstances you will need to install a new print cartridge even if there may be toner supply remaining in the cartridge Approximate print cartridge replacement intervals Print cartridge Page count Approximate time period Black Q7551A 6 500 pages 3 months Black Q7551X 13 000 pages 6 months 1 Approximate life is based on 2 000 pages per month To order supplies online go to www hp com support LJP3005 Manage the print cartridge Print cartridge storage Do not remove
78. Manual 2 sided printing Most of the supported media sizes and types listed for printing from tray 1 can be manually duplexed See the user guide for more information 14 Chapter 1 Device information ENWW Supported media types ENWW Table 1 3 Tray 1 media types Type Dimensions Weight or thickness Capacity Plain Minimum 76 x 127 mm 3x 5 in 60 to 199 g m 16 to 53 Ib 100 sheets Preprinted Maximum 216 x 356 mm 60 to 120 g m 16 to 32 Ib 100 sheets 8 5 x 14 in Letterhead 60 to 120 g m 16 to 32 Ib 100 sheets Prepunched 60 to 120 g m 16 to 32 Ib 100 sheets Bond 60 to 120 g m 16 to 32 Ib bond 100 sheets Recycled 60 to 120 g m 16 to 32 Ib 100 sheets Colored paper 60 to 120 g m 16 to 32 Ib 100 sheets Rough 60 to 199 g m 16 to 53 Ib Up to 100 sheets Light 60 to 75 g m 16 to 20 Ib 100 sheets Custom 60 to 199 g m 16 to 53 Ib Up to 100 sheets Transparencies 0 10 to 0 14 mm thick 4 7 to 5 mils thick Up to 60 sheets Envelopes 75 to 90 g m 20 to 24 Ib 10 envelopes Labels 0 10 to 0 14 mm thick 4 7 to 5 mils thick Up to 60 sheets Cardstock Greater than 163 g m greater than 43 Ib Up to 100 sheets Capacity can vary depending on media weight and thickness and environmental conditions Smoothness should be 100 to 250 Sheffield For ordering information see Order parts accessories and supplies on page 200 Use only transparencies th
79. NER DENSITY setting See the user guide 5 Open the CONFIGURE DEVICE menu at the device control panel On the PRINT QUALITY submenu open OPTIMIZE and set LINE DETAIL ON Blurred print A 1 Make sure that the type and quality of the media that you are using meet HP specifications See Media specifications on page 13 2 Make sure that the environmental specifications for the device are being met See Operating environment on page 246 3 Turn over the stack of media in the tray Also try rotating the stack 180 4 Do not use paper that already has been run through the device 5 Decrease the toner density Open the CONFIGURE DEVICE menu at the device control panel Open the PRINT QUALITY submenu and change the TONER DENSITY setting See the user guide 6 Open the CONFIGURE DEVICE menu at the device control panel On the PRINT QUALITY submenu open OPTIMIZE and set HIGH TRANSFER ON See the user guide 188 Chapter 6 Troubleshooting ENWW Random image repetition ENWW AaBbCc AaBbCc If an image that appears at the top of the page in solid black repeats farther down the page in a gray field the toner might not have been completely erased from the last job The repeated image might be lighter or darker than the field it appears in e Change the tone darkness of the field that the repeated image appears in e Change the order in which the images are printed For example
80. O OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT ALLOWED BY LOCAL LAW IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU Print cartridge limited warranty statement 249 HP Customer Care Online Services For 24 hour access to updated HP device specific software product information and support information through an Internet connection go to the Web site www hp com support LJP3005 Go to www hp com support net printing for information about the HP Jetdirect external print server HP Instant Support Professional Edition ISPE is a suite of Web based troubleshooting tools for desktop computing and printing products Go to instantsupport hp com Telephone support HP provides free telephone support during the warranty period For the telephone number for your country region see the flyer that shipped with the device or visit www hp com support Before calling HP have the followi
81. OR EMPTY alternates with Ready The tray is empty but the current print job does not require this tray The tray is open but printing can continue The tray is open or empty but the current print job does not require this tray Fill the tray The message indicates the type and size of media for which the tray is currently configured Close the tray Close or fill the tray TYPE MISMATCH IN TRAY XX alternates with Ready The tray is loaded with a media type that is different than the type for which the tray is configured Printing can continue from other trays but not from this one In the PAPER HANDLING menu configure the tray for the correct type Unauthorized supply in use alternates with Ready USB ACCESSORY ERROR The device has detected that a non HP supply is currently installed and v override was pressed The device has detected too much current on the USB storage accessory If you believe you purchased an HP supply go to www hp com go anticounterfeit Service or repairs required as a result of using non HP supplies are not covered under HP warranty 1 Turn the device off 2 Remove the USB storage accessory 3 Replace the USB storage accessory 4 Turn the device on USB Storage X not functional The USB storage device is not working Replace the USB storage device USB STORAGE DEVICE FAILURE alternates with Ready To clear press v The USB
82. R crests etce cave ec diaesaie aiena ea a a pun Gaus rene seed odes Hludgden A A E A A d 74 reine npo 75 Control panel ig c 78 genui Soandeatasanaddsyoamnsattctacastasstuusansaaaduacabys a a ea aae AA 80 FUSE 83 BEI gre hcige mL EE aaa 86 Engine control nit EC 1 ito eee e enc be e EE Ur d eb a IRR R ee nar deu es 88 Juve eem 96 ellen eluzeravei mdee e 97 Paper feed guide assembly ende a e ead ere PERDE re aa REEL era aM EE ee E RENE EE 104 MEO 106 Gear assembly oe eee eire adde rade id eet i eee dace 108 Reinstallation notes for the gear assembly ssssssssss ene eeememeennen nnns 110 HI CVAESS o H 111 Tray 2 solenoid D 112 E label reader memory tag eerie a NERE Pet ende ade te deba apes 113 Facedo wn roller shaft E p p 115 CarnndJo GUO c m 117 lcu 120 Registration assembly 3 S n ne ie a e a a e E aree Re Hee cue ee New tne ee eue e debe acea iba duts 121 Uere regret 124 Tray 2 pickup roller ee 125 i um R iaat 127 ENWW V 6 Troubleshooting vi Parere
83. RANSMISSION alternates with To continue press v A connection with the card in the EIO slothas 1 broken Press v to continue printing E NOTE Data will be lost If the message persists contact HP Support 136 Chapter6 Troubleshooting ENWW Control panel message Description Recommended action 40 EMBEDDED I O BAD TRANSMISSION alternates with To continue press v The connection with the HP Jetdirect embedded print server has broken 1 Press v to continue printing EZ NOTE Data will be lost 2 Ifthe message persists contact HP Support 41 3 UNEXPECTED SIZE IN TRAY alternates with LOAD TRAY X 41 5 UNEXPECTED TYPE IN TRAY X alternates with Media is loaded that is longer or shorter in the feed direction than the size configured for the tray The device senses a different media type than what is configured in the tray 1 Press v to print from a different tray 2 To print from the current tray load the tray with the size and type indicated Ensure that all trays are configured correctly before printing again See Load input trays on page 19 for more information 1 Press v to print from a different tray 2 To print from the current tray load the tray with the size and type indicated LOAD TRAY X Ensure that all trays are configured correctly before printing again See Load input trays on page 19 for more information 41 X ERROR A device error h
84. RM1 3730 000 RM1 3731 000 RM1 3712 000 RM1 3740 000 RM1 3741 000 RM1 3762 000 Internal components 219 28 Figure 7 7 Internal components 6 of 6 ENWW 220 Chapter 7 Parts and diagrams ENWW Table 7 7 Internal components 6 of 6 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 501 Description Switch front Holder switch Link switch Holder switch link Clip cable Bottom plate roller assembly Holder interlock Microswitch SW501 door Cushion right lower Foot rubber Guide cartridge upper right Mount solenoid Guide cassette front right Guide cassette rear right Guide center plate right Holder option connector Guide cartridge lower right Stopper cartridge right Connector drawer Clip cable Screw D M3x8 Bushing Roller face down Spring torsion Plate face up shield Connector snap tight bk IC photo interrupter PS1 Face down roller assembly Solenoid SL2 Cable option interface Delivery roller assembly Screw tapping truss head M4x10 Part number RC2 0631 000 RC2 0632 000 RC2 0633 000 RC2 0634 000 WT2 5678 000 RM1 3727 000 RC2 0595 000 RK2 0534 000 RC2 0468 000 RAO 1003 000 RC2 0492 000 RC2 0498 000 RC2 0559 000 RC2 0560 000 RC2 0561 000 RC2 0562 000 RC2 0700 000 RC2 0702 000 VS1 7257 007 WT2 5056 000 XA9 167 1 000 RC1 3665 000 RC1 3994 000 RC2 0
85. S ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE Some countries regions states or provinces do not allow limitations on the duration of an implied warranty so the above limitation or exclusion might not apply to you This warranty gives you specific legal rights and you might also have other rights that vary from country region to country region state to state or province to province HP s limited warranty is valid in any country region or locality where HP has a support presence for this product and where HP has marketed this product The level of warranty service you receive may vary according to local standards HP will not alter form fit or function ofthe product to make it operate in a country region for which it was never intended to function for legal or regulatory reasons TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL ENWW Hewlett Packard limited warranty statement 247 INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries regions states or provinces do not allow the exclusion or lim
86. Shows the device status and shows the life remaining of HP supplies with 096 indicating that a supply is empty The page also shows the type and size of Provides device status and print paper set for each tray To change the default settings click Change configuration information Settings e Configuration Page Shows the information found on the configuration page e Supplies Status Shows the life remaining of HP supplies with O percent indicating that a supply is empty This page also provides supplies part numbers To order new supplies click Order Supplies in the Other Links area on the left side of the window ENWW Management tools 41 Options Tab or section Event log Shows a list of all device events and errors Usage page Shows a summary of the number of pages the device has printed grouped by size and type Device Information Shows the device network name address and model information To change these entries click Device Information on the Settings tab Control Panel Shows messages from the device control panel such as Ready or Sleep mode on Print Allows you to send print jobs to the device Settings tab Provides the ability to configure the device from your computer E Configure Device Allows you to configure device settings This page contains the traditional menus found on devices using a control panel display E mail Server Network only Used in conjunction with the Alerts page
87. U WII Lote ertet tena aa aeu tet dentes 195 Circuit diagram 1 0 2 i2 5 ennt De E de De Pudet elem itp tp iude 196 ENWW Figure 6 11 Figure 7 1 Figure 7 2 Figure 7 3 Figure 7 4 Figure 7 5 Figure 7 6 Figure 7 7 Figure 7 8 ENWW Grem diagram Z Of 2 cin adco etn le De D e tte tbe d dee dtd 197 COVERS ei a opis teas ursi lA hos tiii cadi o fd tese di Aen ieLUEE 204 Internal components 1 Of 6 rios Heec eee bebe ed Leite du deed dd t e eed de 206 Internmal comporients 2 Of D dero t ope Pace rg doe rng doo nae eee n 210 Internal components 3 Of 6 dae elie cinerea diene v aeu d 214 Internal components 4 of 6 iie ea e tee ire ag anie Gg Obr tete Me ret deed 216 intemal components 5 of 6 asd oe ieii dece eerte deutet ere pedea eed e dde etd do ee de 218 Internmal components 6 0f 6 5 enc c cete odd ec etti e tete Se 220 Tray 2 pickup assembly 1 iir edet edi edel Leid Lb tendi d doeet ce ed eed ee eb cu e ge dados 222 XV xvi ENWW 1 Device information Chapter contents e Device configurations e Features e Walkaround e Device software e Media specifications ENWW Chapter contents 1 Device configurations 2 HP LaserJet P3005 HP LaserJet P3005d HP LaserJet P3005n HP LaserJet P3005dn HP LaserJet P3005x e Prints up to 35 pages per minute ppm on letter sized media and up to 33 ppm on A4 sized media e 48 megabytes MB total of rando
88. YES and then select BOOTP NO 4 Novell NetWare This block should state the name of the Novell printer server to which the device is connected If the node name reads NPIxxxxxx where xxxxxx the last six digits of the EIO LAN address the ElO card has not been configured for a Novell server This could indicate that the card is operating under protocol other than Novell Check with the network administrator to determine what node name might be appropriate Network printing problems 1 Verify that the network cable is securely connected to the device and to the network 2 Merify that the Jetdirect LED on the formatter is lit 158 Chapter6 Troubleshooting ENWW 3 Print a configuration page to verify that the I O card is ready see Use information pages on page 38 An HP Jetdirect configuration page also will print 4 On the HP Jetdirect configuration page confirm the following settings Under HP Jetdirect Configuration the status us I O Card Ready The status is Ready An IP address is listed The configuration method Config by is listed correctly See the network administrator if you are not sure which method is correct The domain name is listed correctly 5 Perform a ping test to verify that the device is communicating with other devices on the network Press Menu Use W to select CONFIGURE DEVICE and the press v Use to select I O and the press v Use WW to select EMBEDDED JETDIRECT MENU
89. ackard Company has determined that this product meets ENERGY STAR Guidelines for energy efficiency For more information see www energystar gov Toner consumption Economode uses significantly less toner which might extend the life of the print cartridge Paper use This device s manual optional automatic duplex feature two sided printing and N up printing multiple pages printed on one page capability can reduce paper usage and the resulting demands on natural resources Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product s life HP LaserJet print supplies It s easy to return and recycle your empty HP LaserJet print cartridges free of charge with HP Planet Partners HP is committed to providing inventive high quality products and services that are environmentally sound from product design and manufacturing to distribution operation and recycling processes We ensure your returned HP LaserJet print cartridges are recycled properly processing them to recover valuable plastics and metals for new products and diverting millions of tons of waste from landfills Since this cartridge is being recycled and used in new materials it will not be returned to ENWW Environmental product stewardship program 257 you Your empty HP LaserJet print cartridges are recycled responsibly when you participate in the HP
90. aded from the Web If the filename is listed select it 6 Click Upload to move the RFU file from the computer hard drive to the HP Web Jetadmin server After the upload is complete the browser window refreshes 7 Selectthe RFU file from the Printer Firmware Update drop down menu 8 Click Update Firmware HP Web Jetadmin sends the selected RFU file to the device The control panel shows messages that indicate the progress of the upgrade At the end of the upgrade process the control panel shows the Ready message Use MS DOS commands to upgrade the firmware 1 Open a command prompt or an MS DOS window and then type the following copy B FILENAME lt COMPUTERNAME gt lt SHARENAME gt where FILENAME is the name of the RFU file including the path lt COMPUTERNAME gt is the name of the computer from which the device is being shared and SHARENAME is the device share name For example C gt copy b C P3005FW RFU YOUR_SERVER YOUR_COMPUTER EZ NOTE Ifthe file name or path includes a space enclose the file name or path in quotation marks For example type C N copy b C MY DOCUMENTS P3005FW RFU XYOUR SERVERXYOUR COMPUTER 2 Press Enter on the keyboard The control panel shows a message that indicates the progress of the firmware upgrade At the end of the upgrade process the control panel shows the Ready message The message 1 file s copied appears on the computer screen 170 Chapter6 Troubleshooti
91. agrams ENWW eiie 199 Order parts accessories and supplies ssssssssssssssssssssseeeneee nennen 200 Order directly from HP eene nennen enne nennen enn 200 Order through service or support providers sssssssssseeeeeene 200 Order directly through the embedded Web server for printers that are connected to a NEWOK j eT A ET NEEE EE 200 Order directly through the HP Easy Printer Care software sssssssssssssssss 200 s emnUnlcemm E Em 9 201 Paper handling accessories 2 n Ire Heer Eden ee ero ded ep re D dae D xta ea EOD 201 Prnt CAMINO GC e R R 201 MOIMONY A H 201 Cables and interfaces cccccccccccceeeceeeeeeeeeecaeeeeeeeeeeeeeeegsacacaaaeaaeeeeeeeeeseeeeeeseesennseneaaeenss 202 o T ELITS 204 Internal COMPONENES 206 Tray 2 pickup assembly mercies e casadeaanceescnecaeatecersaaeaseduaned faces da ace EE E a a aa AE 222 Alphabetical parts list sssssssssssssssssssssesseneeneenen eene nnns Inst nsn enses nnne nnne nnns 224 vii Numerical parts SL 22 eaaet ces pre etn e Rat eds a pe aeta deo Ru rte e da a aede RR URDU DAN M Re ERAN MINOR 233 Appendix A Specifications Physical Specifications ici aede iet E ea tir ur Ea bee X e REI DE x e e
92. ailable only if the e OFF duplexer is installed e ON e COPIES Set how many sheets of media are used from each tray during the paper path test e 4 e 10 e 50 e 100 e 500 Test pages Printing test pages helps you determine whether or not the device engine and the formatter are functioning 223 i EA NOTE Information pages also can be used to solve device issues See Use information pages on page 38 Engine test page To verify that the device engine is functioning print an engine test page 1 Remove the right side cover see Right side cover on page 69 2 Press the engine test page button callout 1 near the formatter ENWW Troubleshooting tools 165 166 Chapter 6 Troubleshooting Locating the engine test page switch The test page should have a series of horizontal lines The test page prints from the last tray that the device used to print unless the device has been turned off and then turned on again since the most recent print job If the device has been turned off and then on again since the most recent print job then the page will print from tray 2 The device continuously prints test pages as long as the test page switch is depressed The device will not print a test page if it is in Sleep mode ET NOTE A damaged formatter might interfere with the engine test If the engine test page does not print try removing the formatter and performing the engine test again If the engine test is
93. al components 2 of 6 on page 211 Internal components 3 of 6 on page 215 Internal components 5 of 6 on page 219 XA9 1671 000 Screw D M3x8 Internal components 6 of 6 on page 221 XB2 7300 605 XB2 7300 605 Screw with washer M3x6 Screw with washer M3x6 Internal components 4 of 6 on page 217 Internal components 5 of 6 on page 219 XB4 7401 005 Screw tapping truss head M4x10 Internal components 2 of 6 on page 211 XB4 7401 005 Screw tapping truss head M4x10 Internal components 3 of 6 on page 215 XB4 7401 005 Screw tapping truss head M4x10 Internal components 4 of 6 on page 217 XB4 7401 005 Screw tapping truss head M4x10 Internal components 5 of 6 on page 219 XB4 7401 005 Screw tapping truss head M4x10 Internal components 6 of 6 on page 221 XD2 1100 402 Ring E Internal components 2 of 6 on page 211 XD2 1200 802 XD3 2120 122 Ring E Pin dowel Internal components 2 of 6 on page 211 Internal components 2 of 6 on page 211 Numerical parts list 241 242 Chapter 7 Parts and diagrams ENWW A Specifications e Physical specifications e Electrical specifications e A Acoustic specifications e Operating environment ENWW 243 Physical specifications Table A 1 Device dimensions Device model Height Depth Width Weight HP LaserJet
94. and the press v Use YW to select DIAGNOSTICS and the press v Use W to select PING TEST and the press v Set the following menu items e DEST IPv4 Type the IP address from the configuration page e PACKET SIZE 64 e TIMEOUT 1 second e COUNT 4 e PRINT RESULTS YES e EXECUTE YES The ping test starts automatically after the EXECUTE setting is set If the test was successful a page that shows the ping test results will print 6 Printthe job from another computer 7 To verify that the device works with a computer connect the device directly to the computer You will have to reinstall the printing software Print a document from a program that has printed correctly in the past If the job prints a problem with the network might exist ENWW Interface troubleshooting 159 Service mode functions Cold reset A cold reset unlocks menus that have been previously locked and sets all control panel menu items including EIO settings back to the factory defaults However it does not clear the values in the SERVICE menu such as the serial number and page counts ET NOTE Before performing a cold reset print a menu map and a configuration page see Use information pages on page 38 Use the information on the configuration page to reset any customer set device configuration values that the cold reset procedure changes 1 Turn the device off 2 Turnthe device on When the memory count begins press and hold t
95. ange the device control panel menu configuration View and print internal pages Receive notification of device and supplies events View and change network configuration View support content that is specific to the current state of the device When the device is connected to the network the embedded Web server is automatically available To use the embedded Web server you must have Microsoft Internet Explorer 4 and later or Netscape Navigator 4 and later The embedded Web server works when the device is connected to an IP based network The embedded Web server does not support IPX based or AppleTalk device connections You do not need Internet access to open and use the embedded Web server Open the embedded Web server by using a network connection i In a supported Web browser on your computer type the device IP address or host name in the address URL field To find the IP address or host name print a configuration page See Use information pages on page 38 ET NOTE After you open the URL you can bookmark it so that you can return to it quickly in the future The embedded Web server has three tabs that contain settings and information about the device the Information tab the Settings tab and the Networking tab Click the tab that you want to view See Embedded Web server sections on page 41 for more information about each tab Embedded Web server sections Tab or section Options Information tab e Device Status
96. anty If you believe you purchased an HP supply go to www hp com go anticounterfeit Service or repairs that are required as a result of using non HP supplies are not covered under HP warranty To continue printing press v PAPER PATH JAM FRONT DOOR alternates with For help press A page is jammed in the paper path Open the front door and remove any jammed media Paused alternates with To return to Ready press the STOP key The device has paused Press Stop to resume printing Performing upgrade A firmware upgrade is in process No action necessary Do not turn off the device PRINTING STOPPED To continue press v This message appears when a Print Stop test runs and the time expires Press v to continue printing PROCESSING DUPLEX JOB alternates with Do not grab paper until job completes RAM DISK DEVICE FAILURE alternates with Ready To clear press v During duplex printing the paper emerges for a short time before it is pulled back into the device The RAM disk has failed Do not pick up pages until they come to rest in the output bin Printing can continue for jobs that do not require the RAM disk To remove this message from the display press v 144 Chapter6 Troubleshooting ENWW Control panel message Description Recommended action RAM DISK FILE OPERATION FAILED alternates with Ready To clear press v The device receiv
97. ard ssssssssssssssssssssssss 31 3 Maintenance Chapter contents iiec ene ener cene eer er e RR CERE ERAN Ye EXE aude ne kde Peek ee depender 33 Manage Supplies C EE EEEn 34 SUA cce 34 Approximate print cartridge replacement intervals ssssseeees 34 Manage the print cartridge eeeeseessesssessessseeeeenene neni nnne nnn nennen nnns 34 Print cartridge storage wastes teed eae DEL a de dx REOS eda 34 Use genuine HP print cartridges ssen enn 34 HP policy on non HP print cartridges sessista 34 Print cartridge authentication ssseseene enne 35 HP fraud hotline and Web site ssm e 35 je nEurIidu EET 36 Clean the ESACHI EE 36 Clean the paper path ssssssssssssssssssssssssenerenerere nnne nennen snnt nennen eerte trenes 36 Clean spilled tOnel iiir rien einen rr eet en Fn Pere irte e P ene ere eat 36 e CRUZ I de 36 Management toro e HE 38 Use information pages sssssssssseennn nennen nnne nnrnn ne nennen enn 38 Use the HP Easy Printer Care software ssssssssssseeene eene 39 Open the HP Easy Printer Care software ssssssss 39 HP Easy Printer Care software sections ssssssen 40 Use the embedded Web Ser
98. as occurred 1 Press v to continue or press for alternates with To continue press v 49 XXXXX ERROR alternates with Power off then on A critical firmware error has occurred more information 2 Ifthe message persists after exiting help turn the device off and then on 3 If the message persists contact HP Support 1 Turn the device off and then on 2 Try to determine whether the error occurs intermittently while printing or when turning on the device 3 If the error appears while printing determine whether it occurs when printing from a specific computer a specific application or a specific file If all other computers applications or files can print without the error then the problem may be only within one print job or computer Make sure the computer has the most current printer drivers or use a generic printer driver 4 Go to www hp com support LJP3005 Click Download Drivers and Software Check for the latest firmware image version at the bottom of the page If this firmware image is newer than the one installed on the device and the device can receive a firmware update download the newer firmware upgrade 5 Try printing a job from a different software program If the job prints go ENWW Control panel messages 137 Control panel message Description Recommended action back to the first program and try printing a different file If the message appears only with a c
99. at are designed for use with HP LaserJet printers This device can detect transparencies that were not designed for use with HP LaserJet printers Table 1 4 Tray 2 and tray 3 media types N Type Dimensions Weight or thickness Capacity Plain Minimum 140 x 216 mm 5 5x8 5in 60 to 120 g m 16 to 32 Ib Up to 500 sheets Preprinted Maximum 216 x 356 mm 8 5x14in 60 to 120 g m 16 to 32 Ib Up to 500 sheets Letterhead 60 to 120 g m 16 to 32 Ib Up to 500 sheets Prepunched 60 to 120 g m 16 to 32 Ib bond Up to 500 sheets Bond 60 to 120 g m 16 to 32 Ib Up to 500 sheets Recycled 60 to 120 g m 16 to 32 Ib Up to 500 sheets Colored paper 60 to 120 g m 16 to 32 Ib Up to 500 sheets 1 The printer supports a wide range of standard and custom sizes of print media Capacity can vary depending on media weight and thickness and environmental conditions Smoothness should be 100 to 250 Sheffield For ordering information see Order parts accessories and supplies on page 200 Media specifications 15 Paper to avoid The product can handle many types of paper Using paper that does not meet specifications will cause lower print quality and increase the chance of jams Do not use paper that is too rough Use paper with a tested smoothness rating of 100 250 Sheffield Do not use paper other than standard 3 hole punched paper that contains cutouts or perforations Do not use multipart fo
100. at your device needs to be returned to HP for repair follow the steps below to repack the device before shipping it A CAUTION Shipping damage as a result of inadequate packing is the customer s responsibility To repack the device 1 Remove and retain any DIMMs cards that you have purchased and installed in the device Do not remove the DIMM that came with the device AN CAUTION Static electricity can damage DIMMs When handling DIMMs either wear an antistatic wrist strap or frequently touch the surface of the DIMM antistatic package and then touch bare metal on the device To remove the DIMMs see Install memory on page 26 2 Remove and retain the print cartridge AN CAUTION It is extremely important to remove the print cartridge before shipping the device A print cartridge that remains in the device during shipping will leak and entirely cover the device engine and other parts with toner To prevent damage to the print cartridge avoid touching the roller on it and store the print cartridge in its original packing material or so that it is not exposed to light 3 Remove and retain the power cable interface cable and optional accessories 252 Appendix B Service and support ENWW 4 f possible include print samples and 50 to 100 sheets of paper or other print media that did not print correctly 5 Inthe U S call HP Customer Care to request new packing material In other areas use the original packing
101. ates with For help press Tray X is either empty or configured for a type and size other than that specified in the job No other tray is available Press for help or See Load input trays on page 19 for more information LOAD TRAY X lt TYPE gt lt SIZE gt alternates with To use another tray press v LOAD TRAY 1 PLAIN PAPER Tray X is either empty or configured for a type and size other than that specified in the job Sensor PS902 in tray 1 cannot detect paper in the tray Press for help or Press v to print from another tray See Load input trays on page 19 for more information 1 Verify that paper is loaded in tray 1 2 Verify that the sensor flag in tray 1 is fully functional It should be unhindered and move freely when paper is loaded 3 Verify that the sensor connector is firmly seated in connector J503 on the ECU MANUALLY FEED lt TYPE gt lt SIZE gt alternates with For help press MANUALLY FEED lt TYPE gt lt SIZE gt alternates with To continue press v Tray 1 is empty and no other tray is available Media is in tray 1 but the print job requires a specific type and size that is not currently available Load media into tray 1 and press v to continue or Press for help or See Load input trays on page 19 for more information Press v to print from the tray or Press for help or See Load input trays on page 19 for more infor
102. ay 1 multipurpose tray Tray 1 holds up to 100 sheets of paper up to 75 transparencies up to 50 sheets of labels or up to 10 envelopes For information about loading special media see the user guide 1 Open tray 1 by pulling the front cover down NN A NN N N NN KK Slide out the plastic tray extender If the media that is being loaded is longer than 229 mm 9 in 2 also flip open the additional tray extender SN SN SSSNNSNNNNNN UY NS NN ENWW Load input trays 19 3 Slide the media width guides slightly wider than the media 4 Place media into the tray short edge in print side up The media should be centered between the media width guides and under the tabs on the media width guides 5 Slide the media width guides inward until they lightly touch the media stack on both sides without bending it Make sure that the media fits under the tabs on the media width guides 20 Chapter2 Installation and configuration ENWW ET NOTE Do not add media to tray 1 while the device is printing This could cause a jam Do not close the front door when the device is printing Load tray 2 and optional tray 3 Trays 2 and 3 support only paper For supported paper sizes see Select print media on page 13 1 Pull the tray out of the device and remove any paper 2 On the rear paper length guide press the tab and slide it so that the pointer matches the paper s
103. blems 181 Gray background Cu me d9K 3 AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Do not use media that has already been run through the device Try using a different type of media Print a few more pages to see if the problem corrects itself Turn over the stack of media in the tray Also try rotating the stack 180 Open the CONFIGURE DEVICE menu at the device control panel On the PRINT QUALITY submenu increase theTONER DENSITY setting See the user guide Make sure that the environmental specifications for the device are being met See Operating environment on page 246 Replace the print cartridge The power supply might be defective Replace the power supply see High voltage power supply on page 97 Toner smear AaBbCc AaBbh cc AaBhCc AaBbCc AaBbCc Print a few more pages to see if the problem corrects itself Try using a different type of media Make sure that the environmental specifications for the device are being met See Operating environment on page 246 Clean the inside of the device and run a cleaning page to clean the fuser See Clean the device on page 36 Replace the print cartridge The fuser might be defective Replace the fuser see Fuser on page 83 The ECU might be defective Replace the ECU see Engine control unit ECU on page 88 Also see Loose toner on page 183 182 Chapter6 Troubleshooting ENWW Loose toner AaBbCc a A AaBb
104. ccur from the network connection If errors do not appear when the LAN cable is unplugged it is possible traffic or signal on the network might be causing the error Make sure to try all solutions suggested especially upgrading the Jetdirect firmware 6 Disable the print server e ForEIO print servers remove the card e For embedded print servers use the SERVICE menu 7 If the problem persists contact HP Support 8X YYYY EMBEDDED JETDIRECT ERROR The HP Jetdirect embedded print server has encountered a critical error 1 Turn the device off and then on 2 Update the Jetdirect firmware See Upgrade the HP Jetdirect firmware on page 171 3 Ifthe problem persists contact HP Support Date Time To change press v To skip press STOP The device has an internal clock that tracks the date and time You are prompted to set the correct date and time the first time you turn on the device Press v to change the date and time Press Stop to skip this step You can set the date and time later by using the SYSTEM SETUP menu If the prompt appears each time you turn on the device the clock is not working correctly Contact HP support Access Denied MENUS LOCKED ACTION NOT CURRENTLY AVAILABLE ON TRAY X alternates with Tray size cannot be ANY SIZE ANY CUSTOM The device administrator has enabled the control panel security mechanism You cannot modify control panel settings in
105. ce etie tenda dee c a Per dee Eie e epe ees Mte ERE ERR 183 Repeating Image 1 koc dc eod e ER e Ex aurea bc a Ee Mee ae 184 Misformed cliaracters ne tete ten tenu a NEAN EAR PR NE XNRERNR ER EA 184 Ecl vice 185 C r OP WAV Cae seccion rina a eer ERR RR Maa ER e RAP Ur ER oRRECER FOE RER EAR X ERR inira CREER ERE FORFARER E FOE YER est 185 Wrinkles OF CIeases neret reet darte ree reae n cag er e a e Fe baa err ae aes 186 Vertical white lines ssssssssssssssssseeeeeemerenennen nennen nenenrmeren nnne ener nennen nnns 186 Ntc EEUMPE UuUETT 187 White spots on black Gee 187 sienzB tse M E m 188 Blurred priuato e ots EE Mex tu teta Me pun ate en a PAEI ed na Rt NM esM Ne Mate a ntddd 188 Random image repetitiOm oe ederet ed e Fee dnt piede d cose eap adde epe dade usi eed ee 189 Diagrams S ers tends 190 Device component locations sssssssssssssssssessenereeneeeen nennen nnne nnne nnns 190 Main rz r nnde 1 cT 190 M in parts CETT aa 191 Sensors and switches ceti et reae CE EE E SPI A E EAE 192 Motors fans and solenoids esssesesseeenennennnnnn 193 ue p EI 194 Wiring diagrams sssesssseeeeenm nem nen nennen nem enn en nhe rrr nennen E ntn 194 7 Parts and di
106. close the cartridge door to clear the error message 1 Verify that the type and quality of the media that you are using meet HP specifications See Media specifications on page 13 2 Verify that the media is loaded correctly and that the guides are not too tight or too loose against the stack of media 3 Verify that the tray pickup roller and separation pad are installed correctly 4 Open and close the cartridge door to clear the error message E NOTE To avoid jams with heavier media use tray 1 and the rear output bin 13 XX YY JAM INSIDE DUPLEXER alternates with For help press A jam has occurred inside the duplexer 1 Press W to see step by step information 2 Remove the duplexer from the rear of the device 3 Lookinside the device duplex area and remove any media 4 Remove any media from the duplexer 134 Chapter6 Troubleshooting ENWW Control panel message Description Recommended action Reinstall the duplexer Open and close the cartridge door to clear the error message 13 XX YY JAM INSIDE REAR DOOR alternates with Clear jam then press v A jam has occurred in the duplex reversing area Press W to see step by step information Open the rear door and then remove all media found Close the rear door Open and close the cartridge door to clear the error message 13 XX YY JAM INSIDE TOP COVER alternates with Remove print cartridge
107. cs 500 sheet tray 127 See also trays A A4 sizes supported 14 A5 sizes supported 14 access denied 141 access plate removing 96 accessibility features 4 accessories available 3 ordering 200 part numbers 201 acoustic specifications 246 after service checklist 68 Alert Settings window HP Easy Printer Care 40 alerts e mail 44 anticounterfeit supplies 35 Attention light 7 authorized dealers 250 B B5 sizes supported 14 back cover removing 72 bad transmission errors 136 batteries included 258 bins paper curl troubleshooting 172 bins output fullmessage 145 jams clearing 154 locating 5 blank pages troubleshooting 173 blurred print troubleshooting 188 ENWW Bonjour Settings 44 both sides printing on Macintosh settings 44 browsers supported HP Easy Printer Care 11 buffer overflow errors 136 buttons control panel 7 C cables part numbers 202 Canadian DOC regulations 262 cardstock sizes supported 15 cartridge door removing 117 cartridge status HP Easy Printer Care software 40 cartridges authentication 35 EconoMode 34 features 4 genuine HP 34 jams clearing 153 memory tag 61 non HP 34 operations 52 ordering through embedded Web server 43 part numbers 201 recycling 257 replacement intervals 34 replacing 23 status messages 7 storage 34 warranty 249 characters misformed 184 cleaning device 36 exterior 36 fuser 36 cleaning page printing 36 clock errors 132
108. day on site Service eee Leere eI tee Dna ee eee 252 Weekly volume on site service essseeeem em 252 Repacking the devilce be tee o icd eue uter ede dedu cdd 252 Extended warranty enti Rd d Re t us I audits 253 Appendix C Regulatory information FCG Ou 256 Environmental product stewardship program sssssssssssssseeneeeeee nennen nnne 257 Protecting the environment eer ete rr E PIRE HERR EE RERRE eae eens oe 257 Ozone production ete eh tae i n ted dads ee ee enu eed ge en d Du Ua ades darse te dades 257 Power COMSUIMPUON EET 257 Toner CONSUIMPULON ass cided PEE 257 xg ess 257 Luc AE 257 HP LaserJet print supplies ssssssssssssseseneneerenneennn ennemis 257 HP print supplies returns and recycling program information sssssssss 258 mw PNE 258 Material neStriCtlonS TEE 258 Disposal of waste equipment by users in private households in the European UNON eria a a a odsenadba caved sana aaroliasanenasdadssdaathaasteets 259 Material Safety Data Sheet MSDS ssssenessssseseeerrnannssennnessrennnnaannannnaaaenennnanatdannnaaenennnaae 259 For more information sse eene Ea a E EA 259 Declaration or Conformity 5 2 2 2 5 Dentes ve rented v pa desk v auda de vu uet p Up Rue EAT 261 Safety statements an LO e iu EE idet bM
109. dera E Eae deu 244 Electrical specifications enden Rhe RRIR KE a a AUR ER EM A ERE E n EEE 245 ACOUSTIC Specifications e aa aa a a a aia EEE 246 Operating emviFOnEment nsss e a E O 246 Appendix B Service and support Hewlett Packard limited warranty statement ssssssssssssee ener nennen 247 Customer self repair warranty service sssssssssssssseeene nennen nennen ener nens 248 Print cartridge limited warranty statement ssssssssee eene eene 249 HP Customer c 250 Online Services ee tb ede o PE MR aided a ree ERREUR RR EEUU 250 Telephone SUpDpOEL 22 Ehe re M enn Die ege Mute ue ba QU eet E dau une Rr d X RR MER DERE Rad dU 250 Software utilities drivers and electronic information sseeeeeeeee 250 HP direct ordering for accessories or supplies sssssssssee 250 HP service information ssssssesssseeeeeennen eene nnne nen nennen nnn 250 HP seirvice agreemients eds desee iso deret A ea eR it ee EYE eect 250 HP Easy Printer Care software sssssssssssessee eene mene nennen nnns 251 HP support and information for Macintosh computers sssssssssseeeee 251 HP maintenance agreements sssssssssssesseeee eem nennen enne n en nene n nennen nnne 252 On site service agreements i eeisiseseee seines ernst nintendo nina denis 252 Next
110. dsdessaeeeuters 54 Sl6p 6 FUSING ciisvateestiesccectiiidideeeis netettes hudendei widdiaiis isles 54 Step 7 Drum cleaning sssssssssene enne 55 Internal comporFients dedere retient e clea Te rae blue sve rade vere ke Ne P EXa eve e EM EATA nda ERO eU 56 TAMING s 58 Print cartridge memory System etin He Sad eere e RE Ee e ERE cea EE RRE Cea ERR E RARE ccs 61 5 Removal and replacement Chapter contents 1 tiet ate a aa aai a ex A QR ae endi en ka legna Dad 63 e Mt 65 Removal and replacement strategy sss emnes 65 Electrostatic discharge ssssssssssssseeseee enne rennen rennen nennen nnns 65 aeg 65 Iberi ORE 66 Service pproath sans HE EEUI US 67 Before performing Service periere Lr loce antes aed dad se 67 Pre service procedures sssssssssssssssseseeeeeeren nn nennt nennen nennen nnne 67 Parts removal Order rn edet n cede Rd qug e taped cae e ta da 68 After performing Service 2 eceiientieeeeidinebe EEA ATEA RE de naa ne ded a ae dapes 68 o m E MR 69 Rightside COVER u iee eect teeeeeeessaceencecqaaeceensecgaaeeeseecsanantesbendaaseeeeeenaatebeneeedeaetenseeedeneeeeeenieeees 69 Leftside COVER PEDE 70 BACK COVED Mm 72 VO COVER EE 72 Intense karaan 73 TOP COVE
111. e In the Total Memory field type or select the total amount of memory that is now installed Click OK Go to Check DIMM installation on page 29 Use HP Jetdirect print server cards Follow these procedures to install or remove an EIO card Install an HP Jetdirect print server card 1 2 30 Chapter 2 Turn off the device Remove the two screws and cover plate from the EIO slot on the back of the device ET NOTE Donotdiscard the screws or the cover plate Save them for future use if you remove the EIO card Installation and configuration ENWW 3 Install the EIO card in the EIO slot and tighten the screws 4 Connect the network cable to the EIO card 5 Turn on the device and then print a configuration page to verify that the new EIO device is recognized See Use information pages on page 38 ET NOTE When you print a configuration page an HP Jetdirect configuration page that contains network configuration and status information also prints Remove an HP Jetdirect print server card 1 Turn off the device 2 Disconnect the network cable from the EIO card 3 Loosen the two screws from the EIO card and then remove the EIO card from the EIO slot 4 Place the cover plate from the EIO slot onto the back of the device Insert and tighten the two Screws 5 Turn on the device ENWW Install accessories 31 32 Chapter2 Installation and configuration ENWW 3
112. e cassette front left Guide cassette rear left Guide centerplate left Stopper feed guide left Guide cartridge upper left Guide cartridge lower left Lever drive release Lever cartridge clamp Part number RC1 4055 000 RC1 4056 000 RC1 4128 020 WT2 5694 000 RU5 2407 000 RM1 1521 030 RC1 4125 000 RC1 4126 000 RC1 4127 000 RU5 2404 000 RU5 2405 000 WT2 5812 000 XA9 1671 000 RM1 4053 000 RM1 4054 000 RC2 0622 000 RC2 0623 000 RK2 1499 000 RAO0 1003 000 RC1 4009 000 RC1 4065 000 RC1 4066 020 RC1 4067 000 RC1 4136 000 RC1 4137 020 RC1 4140 000 RC2 0565 000 RC2 0566 000 RC2 0567 000 RC2 0585 000 RC2 0703 000 RC2 0704 000 RC2 0705 000 RC2 0706 000 Internal components 207 Ref Description Part number Qty 35 Stopper cartridge left RC2 0707 000 1 36 Spring tension RU5 2403 000 1 37 Spring torsion RU5 2410 020 1 38 Connector snap tight bk VS1 7177 003 1 208 Chapter 7 Parts and diagrams ENWW ENWW Internal components 209 14 T a Af a Ay A14 13 m ae mh gt OS ds 501 Figure 7 3 Internal components 2 of 6 210 Chapter 7 Parts and diagrams ENWW ENWW Table 7 3 Internal components 2 of 6 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 501 Description Lever coupling Cam Lever drive release Link drive release Film fuser drive side plate Duct cartridge Pend
113. e 5 13 Removing the formatter 1 of 3 80 Chapter 5 Removal and replacement ENWW 3 Disconnect three cables callout 2 and then remove six screws callout 3 Figure 5 14 Removing the formatter 2 of 3 ENWW Formatter 81 4 Pull the left side of the formatter out slightly and then slide it toward the front of the device Figure 5 15 Removing the formatter 3 of 3 82 Chapter 5 Removal and replacement ENWW Fuser 1 Remove the following components e Back cover see Back cover on page 72 e I O cover see O cover on page 72 Remove the duplexer inlet guide by releasing two tabs callout 1 on the guide and then sliding the guide toward the back of the device a aie Figure 5 16 Removing the fuser 1 of 3 o Reinstallation tip Make sure that both tabs snap back into place when reinstalling the s duplexer inlet guide ENWW Fuser 83 3 Disconnect two cables at the right inside of the device callout 2 and then disconnect the fuser power cable at the left side of the device callout 3 LL F j L vui P rei m ld 2 Figure 5 17 Removing the fuser 2 of 3 84 Chapter 5 Removal and replacement ENWW 4 Remove three self tapping screws callout 4 and one grounding screw callout 5 Un JU I a Ayr me uui MIUWIT e Figure 5 18 Removing the fuser 3 of 3 5 Tilt the fuser slightly toward the back of the device and then slide the fuser out of the back
114. e Specks See Dropouts page on page 179 page on page 180 on page 180 on page 180 on page 181 AaBbcCc AdBbCcd AaBbCc AaBbCC AaBbcCc AdBbrcd AaBbCc AaBhcc Aa8bCc AdBbCo AaBbCc AaB CC AaBbCc AdBbcao AaBbCc AaBbCc AaBocCc AdadBbcog AaBbCc AaBbCc See Dropouts See Dropouts See Lines See Gray background See Toner smear on page 181 on page 181 on page 181 on page 182 on page 182 AaBbCc AaBbCc AaBbCc aBbc M Apsoco AaBbCc AaBbCc AQBbc AaBbCc usce ABC AaBbCc AaBbCc AaBbCc a bee AaBbCc AaBbCc AaBbCc 9Bboc See Loose toner See Repeating See Repeating image See Misformed See Page skew on page 183 defects on page 183 on page 184 characters on page 185 on page 184 178 Chapter6 Troubleshooting ENWW AaBbCc See Curl or wave See Wrinkles or See Vertical white See Tire tracks See White spots on on page 185 creases on page 186 lines on page 186 on page 187 black on page 187 AaBbCc AaBbCc A See Scattered lines See Blurred print See Random image See Random image on page 188 on page 188 repetition on page 189 repetition on page 189 dark light Light print partial page Aa Aa Aa Aa Aa 1 Make sure that the print cartridge is fully installed 2 The toner level in the print cartridge might be low Replace the print cartridge 3 The media might not meet HP specifications for example the paper is too moist or too rough See Media specifications on
115. e for each setting is the one that has an asterisk next to it Table 6 2 Diagnostics menu Item Values Explanation PRINT EVENT LOG No values available Press v to generate a list of the 50 most recent entries in the event log The printed event log shows the error number page count error code and description or personality that was in use when the event occurred SHOW EVENT LOG No values available Press v and then use the 4 amp button or the W button to scroll through the event log contents 164 Chapter6 Troubleshooting ENWW Table 6 2 Diagnostics menu continued Item Values Explanation PAPER PATH TEST e PRINT TEST PAGE No values available Generate a test page which is useful for testing the paper handling features of the device PRINT TEST PAGE Press the v to start the paper path test using the source e SOURCE tray destination output bin duplex and number of copies settings that you set in the other items on the PAPER PATH e DUPLEX TEST menu Set the other items before selecting PRINT TEST PAGE e COPIES e SOURCE Select the tray for the paper path that you want to test You can select any tray that is installed Select ALL TRAYS to test the e ALL TRAYS paper path for every tray Paper must be loaded in the selected trays e TRAY 1 e TRAY 2 e TRAYN e DUPLEX Determine whether or not the paper goes through the duplexer during the paper path test This item is av
116. e fuser see Fuser on page 83 180 Chapter 6 Troubleshooting ENWW Dropouts 1 Make sure that the environmental specifications for the device are being met See Operating environment on page 246 2 Ifthe paper is rough and the toner easily rubs off open the CONFIGURE DEVICE menu at the device control panel Open the PRINT QUALITYsubmenu select FUSER MODES and then select the paper type that you are using Change the setting to HIGH 1 or HIGH 2 which helps the toner fuse more completely onto the paper See the user guide 3 Try using a smoother paper 4 The print cartridge might be defective Replace the print cartridge 5 Fuser rollers might be dirty Run a cleaning page several pages might be required if the fuser is very dirty If the image defect persists replace the fuser see Fuser on page 83 6 The transfer roller might be damaged dirty or worn Try cleaning the transfer roller by using a dry lint free cloth If the image defect persists replace the transfer roller 7 The power supply might be defective Replace the power supply see High voltage power supply on page 97 Lines Acd BDO AdBboo Ac BRCO Acd BDO Acd BDO 1 Print a few more pages to see if the problem corrects itself 2 Clean the inside of the device and run a cleaning page to clean the fuser See Clean the device on page 36 3 Replace the print cartridge ENWW Troubleshoot print quality pro
117. e print cartridge NOTE Ifthe page is totally blank all white check to make sure that the sealing tape is removed from the print cartridge and ensure that the print cartridge is installed correctly Newer devices have been optimized to print characters more accurately This might result in characters that look lighter or thinner than you are used to from your older device If the page is printing images darker than those from an older device and you want the images to match the older device make these changes in your printer driver on the Finishing tab select Print Quality select Custom click Details and select the check box for Print Images Lighter Troubleshoot print quality problems 177 Image defect examples Use the examples in this image defect table to determine which print quality problem you are experiencing and then see the corresponding reference pages to troubleshoot the problem These examples identify the most common print quality problems ET NOTE The examples below depict letter size paper that has passed through the device short edge first Aa Cc 1 AaBbCc Aa BON Aa Cc JB AaBbCc AaBbCc Aa Cc JB AaBbCe AaBbCc Aa Cc 1B AaBbCc AaBbCc Aa Cc 1B ZAQBbCc AaBbCc See Light print partial See Light print entire See Specks Se
118. e terete eee e cee caaeaaaeaeeceeeeeeeeeeeeeeseaaacaaaaaecaeeeeeeeeeeteeeeeeeeeenees 224 Numerical parts MSt Ex nnne E A GE aa 233 Brie nis 244 Device dimensions with all doors and trays fully opened sssse 244 Power requirements RR EEE 245 Power consumption average in watts sssssssssseeene eene 245 Sound power and pressure level sssssssssssssssssseeee eene reete nennen 246 Necessary conditons ecien rx E terra des dea ag uiis a sev tecto pape d ee aco eR edd p aire cee alee 246 xi xii ENWW List of figures Figure 1 1 Figure 4 1 Figure 4 2 Figure 4 3 Figure 4 4 Figure 4 5 Figure 4 6 Figure 4 7 Figure 4 8 Figure 4 9 Figure 4 10 Figure 4 11 Figure 4 12 Figure 4 13 Figure 4 14 Figure 4 15 Figure 4 16 Figure 4 17 Figure 4 18 Figure 5 1 Figure 5 2 Figure 5 3 Figure 5 4 Figure 5 5 Figure 5 6 Figure 5 7 Figure 5 8 Figure 5 9 Figure 5 10 Figure 5 11 Figure 5 12 Figure 5 13 Figure 5 14 Figure 5 15 Figure 5 16 Figure 5 17 Figure 5 18 Figure 5 19 Figure 5 20 ENWW Model and Soral numbers iicet tt eer e esee t dee cee Ee reb p dota e Dou sr Era dre dee aec 6 Systemis OVerVieW eoo e Eo RU E Du tec i du d Rte de ed dre e a oun ium etu ues 46 Print engine general StrUctUfe ciento eo e ished e De eeu E aniline ER c 47 Engine control system circuit diagram ssssssssseeeenene eene nennen nennen 48 Low
119. e the roller Figure 5 57 Removing the tray 1 pickup roller 2 Rotate the top of the roller off of the shaft and then lift the roller out of the device 124 Chapter 5 Removal and replacement ENWW Tray 2 pickup roller ET NOTE Also follow these instructions to remove any optional tray pickup rollers 1 Tipthe device over on its rear side with the bottom of the device facing you 2 Rotate the bushings callout 1 on each side of the roller downward ua l P Figure 5 58 Removing the tray 2 pickup roller 1 of 2 3 Remove the left side bushing by sliding the bushing to the left 4 Slide the roller and shaft toward the left until they clear the hole in the right side bushing and then lift the right end of the shaft ENWW Tray 2 pickup roller 125 5 Slide the roller and shaft toward the right and then lift the roller and shaft together out of the device A i 2 TX ERC be EE Figure 5 59 Removing the tray 2 pickup roller 2 of 2 126 Chapter 5 Removal and replacement ENWW Separation pad ET NOTE To replace a separation pad replace the entire separation pad assembly NOTE Also follow these instructions to remove any optional tray separation pads 1 Pull the tray out of the device 2 Remove two screws callout 1 from the separation pad assembly Figure 5 60 Removing the separation pad 3 Lift the assembly out of the tray ENWW Separation pad 127 128 Chapter 5 Remo
120. ealers 250 humidity specifications 246 l I O buffer overflow errors 136 I O cover removing 72 image formation system operations 52 image quality troubleshooting 177 image repetition troubleshooting 189 inflate failure 142 information pages 38 Information tab embedded Web server 41 insert or close tray message 142 installing EIO cards 30 memory DIMMs 26 installing device 18 Instant Support Professional Edition ISPE 250 internal clock errors 132 internal components part numbers 206 J jams causes of 148 detection operations 50 duplexer clearing 155 error messages 134 locating 149 output bin clearing 154 print cartridge area clearing 153 trays clearing 151 Japanese VCCI statement 262 Jetadmin firmware updates 169 Jetadmin HP Web 10 43 Jetdirect print server removing 31 Jetdirect print servers configuration page 158 errors 141 firmware updates 171 installing 30 models including 2 part numbers 202 troubleshooting 157 jobs Macintosh settings 44 K keys control panel 7 Korean EMI statement 262 L labels types supported 15 languages device errors 141 laser beam exposure stage 53 laser safety statements 262 263 laser scanner diagrams 190 operations 51 removing 86 left side cover removing 70 legal sizes supported 14 letter sizes supported 14 light print troubleshooting 179 lights control panel 7 lines troubleshooting Linux drivers 10 load tray message 143 loading tra
121. ed a PJL file system command that attempted to perform an illogical operation for example to download a file to a non existent directory Printing can continue To remove this message from the display press Vv If the message reappears there might be a problem with the software program RAM DISK FILE SYSTEM IS FULL alternates with Ready To clear press v The device received a PJL file system command to store something on the file system but the file system is full 1 Use HP Web Jetadmin software to delete files from the RAM disk memory and try again 2 Toremove this message from the display press v RAM DISK IS WRITE PROTECTED alternates with Ready To clear press v The file system is protected and no new files can be written to it 1 Toenable writing to the RAM disk memory use HP Web Jetadmin to turn off write protection 2 Toremove this message from the display press v Receiving upgrade A firmware upgrade is in progress Do not turn the device off until the device returns to Ready Replace supply alternates with For status press v The print cartridge is out and needs to be replaced Install a new cartridge For more information see Change the print cartridge on page 23 Resend upgrade The firmware upgrade was not successful Attempt the upgrade again RFU LOAD ERROR An error has occurred during a firmware upgrade 1 Reinstall the
122. efore cleaning Do not install or use this product near water or when you are wet Install the product securely on a stable surface Install the product in a protected location where no one can step on or trip over the power cord and where the power cord will not be damaged If the product does not operate normally see the online user guide Refer all servicing questions to qualified personnel Information regarding FCC Class B Parts 15 and 68 requirements can be found in the user guide Trademark credits Adobe Acrobat PostScript amp and the Acrobat Logo are trademarks of Adobe Systems Incorporated Java is a U S trademark of Sun Microsystems Inc Microsoft Windows and Windows NT amp are U S registered trademarks of Microsoft Corporation UNIX is a registered trademark of The Open Group ENERGY STAR and the ENERGY STAR logo are U S registered marks of the United States Environmental Protection Agency ENERGY STAR Table of contents 1 Device information Chapter contents iri EEUU 1 Device CONTIQUIATIOMS smesni ebbe pas efe tee cade lease De ele Saa aD tuer ba ED Xue Eee Ludo ae Dua eR e D ou 2 zu ne r M 3 NIE Tie 5 BIET 5 Interface ports esed enne E RIER et RERO aaea RE NER IDEEN ERI RUE RM ERR E datas 6 Control panel layout sssssssssssseseeeeee enne nnnm mene
123. er L Control panel L Fan right side L ECU Main gear assembly Fuser Duplex access plate L High voltage power supply Paper feed guide assembly L Main motor E side cover Figure 5 1 Parts removal diagram After performing service e Reinstall the print cartridge e Reinstall tray 2 e Return all media to the trays e Plug in the power cable and turn on the device 68 Chapter 5 Removal and replacement ENWW Not all covers have to be removed to get to various FRUs See Parts removal order on pac are unsure about which covers must be removed Slide the right side cover toward the back of the device to disengage it from the front right cover and the right side handle j 2 Removing the right side cover Lift the cover away from the device ENWW Covers 69 Remove two screws callout 1 ire 5 3 Removing the left side cover 1 of 2 2 Open the rear output bin door 70 Chapter 5 Removal and replacement ENWW ENWW 3 Release one tab callout 2 at the back of the device by pressing the tab through a hole in the chassis toward the rear of the device and then rotate the cover away from the device at the back of the device Jf Figure 5 4 Removing the left side cover 2 of 2 4 Liftthe cover up slightly slide it toward the front of the device to clear tabs at the front and then lift the cover away from the device Covers 71 Back cover 1 Open the rear outp
124. er capacity Q7817A tray 3 Holds Letter A4 Legal A5 B5 JIS Executive and 8 5 x 13 paper sizes Note This tray is included with the HP LaserJet P3005x model Print cartridge Item Description Part number HP LaserJet print cartridge 6 500 page cartridge Q7551A HP LaserJet print cartridge 13 000 page cartridge Q7551X Memory Item Description Part number 144 pin 133MHz DDR2 DIMM 32 MB CB420A Boosts the ability of the device to handle 64 MB CB421A large or complex print jobs 128 MB CB422A 256 MB CB423A ENWW Part numbers 201 Cables and interfaces Item Description Part number Enhanced I O EIO cards HP Jetdirect 620n Fast Ethernet J7934A 10 100Base TX print server HP Jetdirect print server multi protocol EIO network cards HP Jetdirect 625n Gigabit Ethernet J7960A 10 100 1000T print server HP Jetdirect 635n IPv6 IPsec print J7961A server HP Jetdirect 680n 802 11b wireless J6058A internal print server HP Jetdirect 680n 802 11b wireless internal print server HP bt1300 Bluetooth wireless printer J6072A adapter Parallel cables 2 meter IEEE 1284 B cable C2950A 3 meter IEEE 1284 B cable C2951A USB cable 2 meter A to B cable C6518A 202 Chapter7 Parts and diagrams ENWW ENWW Part numbers 203 Covers Figure 7 1 Covers ENWW 204 Chapter 7 Parts and d
125. er out of the device ET NOTE Theleft end of the transfer roller has a spring attached At the right end of the roller the spring is attached to the device rather than to the roller As a result the spring at the right end remains in the device Also the gear assembly at the right end of the roller is not captive on the roller D CAUTION Be careful not to touch the surface of the new transfer roller Reinstallation tip Align the springs with the tabs on the bottom of the roller mounts before pressing the roller into place s le D US 120 Chapter 5 Removal and replacement ENWW Registration assembly 1 Remove the left side cover see Left side cover on page 70 2 Unhook the clasp on the registration assembly gear callout 1 and then slide the gear off of the shaft Figure 5 54 Removing the registration assembly 1 of 3 ENWW Registration assembly 121 3 Remove two screws callout 2 from the registration assembly cover and then lift the cover out of the device d Figure 5 55 Removing the registration assembly 2 of 3 122 Chapter 5 Removal and replacement ENWW 4 Remove four screws callout 3 Figure 5 56 Removing the registration assembly 3 of 3 5 Lift the registration assembly out of the device gear end first ENWW Registration assembly 123 Tray 1 pickup roller 1 Spread the pickup roller locks callout 1 on each side of the tray 1 pickup roller to releas
126. eration 51 Image formation system Laser printing requires the interaction of several different technologies including electronics optics and electrophotographics to provide a printed page Laser beam Cleaning blade ndi Print piade cartridge us Photosensitive drum Developing cylinder Static eliminator Transfer charging roller Figure 4 7 Print cartridge diagram Each process functions independently and must be coordinated with the other device processes Image formation consists of the following five processes e Electrostatic latent image formation e Developing e Transfer e Fusing e Drum cleaning The five processes contain eight steps which are shown in Figure 4 8 Image formation system on page 52 and described in the following sections Electrostatic latent image formation block Media path 4 Rotational direction of the drum pie ie et eo Blea N N E EO REM CO Figure 4 8 Image formation system 52 Chapter4 Theory of operation ENWW Step 1 Primary charging DC and AC biases are applied to the primary charging roller which transfers a uniform negative potential to the photosensitive drum Primary charging roller 77 Figure 4 9 Primary charging Step 2 Laser beam exposure The laser beam scans the photosensitive drum to neutralize negative charges on parts of the drum An electrostatic latent image is formed on the drum where negative charges were neu
127. ertain software program or print job contact the software vendor for assistance If the message persists contact HP Support 50 1 FUSER ERROR AC power is not being provided to the fuser assembly AC voltage is necessary to generate heat in the fuser assembly Verify that the fuser power cable at the back of the device is connected and the ECU is fully seated If the message persists replace the fuser assembly 50 6 FUSER ERROR The main or sub thermistors are unable to provide temperature feedback to the ECU The main and sub thermistors monitor the fuser assembly hot roller temperature and provide feedback to regulate the fusing temperature Verify that the seven wire connector is firmly seated in connector J405 on the ECU You might have to remove the main cooling fan to see this connection Verify that the four wire connector at the rear of the device is firmly seated in the fuser assembly 3 Verify that the AC voltage is being provided to the fuser assembly 4 Ifthe message persists replace the fuser assembly 51 XY ERROR A device error has occurred 1 Press v to continue or press for more information alternates with 2 Ifthe message persists after exiting To continue turn off then on help turn the device off and then on 3 Ifthe message persists contact HP Support 52 00 ERROR A scanner motor error has occurred Scanner 1 Verify that the scanner motor connector motor
128. essage on the control panel display 3 Menu button Opens and closes the menus 4 Ready light On The device is online and ready to accept data to print Off The device cannot accept data because it is offline paused or has experienced an error Blinking The device is going offline The device stops processing the current print job and expels all of the active pages from the paper path 5 Data light On The device has data to print but is waiting to receive all of the data Off The device has no data to print Blinking The device is processing or printing the data 6 Attention light On The device has experienced a problem Make note of the message on the control panel display and then turn the device off and on See Control panel messages on page 131 for help in resolving problems Off The device is functioning without error Blinking Action is required See the control panel display 7 Stop button Cancels the current print job and clears the pages from the device The time this takes depends on the size of the print job Press the button Walkaround 7 8 Number Button or light Function only once Also clears continuable errors that are associated with the canceled job B NOTE The control panel lights cycle while the print job is cleared from both the device and the computer and then the device returns to the Ready state Chapter 1 Device information 8 Down W button Na
129. etdirect page contains valuable network related information about the device The following illustration shows the contents of the Jetdirect page ENWW Interface troubleshooting 157 Jetdirect page hp LaserJet P3005 printers a Figure 6 2 Jetdirect page 1 HP Jetdirect Configuration If the EIO Jetdirect card is installed correctly and the device completes its internal diagnostics the I O CARD READY status message prints If communication is lost an I O NOT READY status message prints followed by a two digit error code See the HP Jetdirect Network Interface Configuration Guide for further details and recommended action 2 Network Statistics This block indicates that network activity has been occurring Bad packets framing errors unsendable packets and collisions should be minimal If a high percentage greater than one percent of these occur contact the network administrator All of the statistics are set to zero when the device is turned off 3 TCPIIP In this block the default IP address is 192 0 0 192 You can operate the device by using this default address The error message ARP DUPLICATE ADDRESS might appear in this block This is an acceptable error code if the TCP IP protocol is not being used Check with the network administrator to determine the correct IP address for the device To configure the device s IP address go to the control panel EIO menu select CFG NETWORK YES select CFG TCP IP
130. evice is trying to print from another tray The device detects the print cartridge by detecting a voltage differential within the cartridge The photo conductive drum connected to the high voltage power supply provides the reference with which to measure the differential Close the tray indicated so that printing can continue 1 Verify that a print cartridge is installed in the device 2 Verify that the drum ground connector on the high voltage power supply is correctly seated on the mechanical connector 3 Verify that the cartridge mechanism functions correctly When the cartridge is removed from the device the 142 Chapter6 Troubleshooting ENWW Control panel message Description Recommended action Install supply alternates with For status press v The print cartridge is missing mechanism swings outward away from the chassis When the cartridge is inserted into the device the mechanism closes toward the chassis Install the missing cartridge For more information see Change the print cartridge on page 23 INSUFFICIENT MEMORY TO LOAD FONTS DATA This message alternates with the name of the storage device The storage device does not have enough memory to load the fonts or other data Press v to continue printing without using the data To solve the problem increase the amount of memory for the device Press tor more information LOAD TRAY X TYPE SIZE altern
131. evice to align the gears Verify that the roller lever callout 11 is not misaligned 102 Chapter 5 Removal and replacement ENWW Figure 5 37 Reinstalling the oblique roller assembly ET NOTE The power supply and the power supply pan together are a single FRU You do not have to separate the power supply and the power supply pan ENWW High voltage power supply 103 Paper feed guide assembly 1 Remove the following components All covers see Covers on page 69 Formatter see Formatter on page 80 ECU see Engine control unit ECU on page 88 Access plate see Access plate on page 96 Fuser see Fuser on page 83 High voltage power supply see High voltage power supply on page 97 2 Lift one non captive grounding spring see callout 11 in Figure 5 36 Grounding spring locations on page 102 out of the device 3 Loosen the grounding wire from the routing guides callout 1 AN CAUTION Do not bend or remove the grounding wire 4 Remove two screws callout 2 Figure 5 38 Removing the paper feed guide assembly 5 Onthe edge of the assembly farthest from you lift the right corner up twist the assembly counterclockwise and remove the assembly from the device 104 Chapter 5 Removal and replacement ENWW s 20 Reinstallation tip Upon reinstallation make sure that the loosened grounding wire is out of the way ENWW Paper feed guide assembly 105 Main motor 1 Remove the
132. f purchase for the period specified above If HP receives notice of such defects during the warranty period HP will at its option either repair or replace products which prove to be defective Replacement products may be either new or equivalent in performance to new HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase for the period specified above due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace software which does not execute its programming instructions due to such defects HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the product or e improper site preparation or maintenance TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTIE
133. f the device Front right cover 1 Remove the following components e Right side cover see Right side cover on page 69 e Formatter cover see Formatter on page 80 ENWW Covers 75 2 Remove two screws callout 1 Figure 5 9 Removing the front right cover 1 of 2 76 Chapter 5 Removal and replacement ENWW 3 Rotate the cover to clear two tabs callout 2 at the front of the device Figure 5 10 Removing the front right cover 2 of 2 4 Rotate the cover away from the device ENWW Covers 77 Remove the following components e Right side cover see Ri er on page 69 e Top right cover see Top right c page 73 e Front right cover see Front right ron page 75 Remove the grounding wire over the fan assembly callout 1 disconnect one cable callout 2 on the formatter and then remove one grounding screw callout 3 Removing the control panel Lift the control panel off of the device Q p Toreinstall the control panel correctly use the locator pin callout 4 and place the sheet metal front of the control panel assembly callout 5 in front of the device chassis 78 Chapter 5 Removal and replacement ENWW Figure 5 12 Reinstalling the control panel 79 Control panel ENWW Formatter 1 Remove the right side cover See Right side cover on page 69 2 Open the formatter cover and then lift the cover off of the hinges callout 1 at the back of the cover Figur
134. f the jam is not obvious look first in the print cartridge area Be sure to remove all torn pieces of media that remain in the device Loose toner might remain in the device after a jam This should clear after a few sheets have been printed ENWW Clear jams 149 Jam detection The following illustration shows the paper detection sensors in the device that determine when a jam has occurred V d D wo TS V esos 0 4 Figure 6 1 Jam detection sensors 1 Output bin full sensor PS4 2 Delivery sensor SR2 3 Top of page sensor PS901 4 Paper width sensor PS903 5 Duplex sensor PS502 The device determines if a jam has occurred by determining whether paper is present at the sensor or not at a specified time in the printing process The printing process timing is stored in the device memory If the device determines that a jam has occurred it stops the printing operation and produces a control panel error message The table below describes the two different types of jams 150 Chapter6 Troubleshooting ENWW Jam type Description The device determines that a residual paper jam has occurred if any of the following sensors detects paper when starting the initialization at power up or when a door is closed Residual jam e Top of page sensor PS901 e Delivery sensor SR2 e X Paper width sensor PS903 e Duplex sensor PS502 The device determines that a delivery delay jam has occu
135. flag start a print job and then see if the pick up roller is rotating 5 Verify that solenoid SL2 is firmly seated in connector J504 on the ECU 13 01 00 JAM IN TRAY 1 The paper did not reach the top of page 1 Verify that the type and quality of the sensor within the specified period of time The media that you are using meet alternates with tray 1 feed roller moves paper into the paper HP specifications See Media path When solenoid SL1 is energized a specifications on page 13 Clear jam then press v clutch mechanism allows the paper stack in tray 1 to lift and then allows the feed rollerto 2 Verify that the media is loaded correctly rotate one time to move the paper into the and that the guides are not too tight or paper path too loose against the stack of media 3 Verify that the tray 1 pickup roller and separation pad are installed correctly 132 Chapter6 Troubleshooting ENWW Recommended action Control panel message Description 4 Verify that solenoid SL1 is firmly seated in ECU connector J508 Verify that SL1 is being energized by removing the cover and observing the solenoid during a feed operation Open and close the cartridge door to clear the error message 13 05 00 JAM INSIDE TOP COVER Paper failed to reach the delivery sensor within a specified period of time when a print job was initiated When troubleshooting paper jams always observe where the leading edge of the paper stops
136. following components e All covers see Covers on page 69 e Formatter see Formatter on page 80 e ECU see Engine control unit ECU on page 88 e X Access plate see Access plate on page 96 e Fuser see Fuser on page 83 e High voltage power supply see High voltage power supply on page 97 e Paper feed guide assembly see Paper feed guide assembly on page 104 2 Remove three screws callout 1 from the main motor cover a2 Figure 5 39 Removing the main motor 1 of 2 3 Remove the motor cover 106 Chapter 5 Removal and replacement ENWW 4 Remove three screws from the motor callout 2 and then unroute the wire Figure 5 40 Removing the main motor 2 of 2 ET NOTE Do not attempt to disconnect the wire at the main motor The wire is permanently connected to the main motor ENWW Main motor 107 1 Remove the following components Q e All covers see Covers on page 69 e Formatter see Formatter on page 80 e ECU see Engine control unit ECU on page 88 e High voltage power supply see High voltage power supply on page 97 J a Remove the two switch link assembly screws callout 1 slide the assembly toward the front of the device and then lift it out of the device 3 Remove three cables from the cable guides callout 2 ET NOTE Make sure that you duplicate the cable routing upon reinstallation Figure 5 41 Removing the gear assembly
137. force of the toner on the print media and prevents the toner from scattering 54 Chapter4 Theory of operation ENWW Fuser film Fuser heater Fuser film Media Pressure roller Pressure roller 1 1 Figure 4 13 Fusing Step 7 Drum cleaning The cleaning blade scrapes the residual toner off of the photosensitive drum and deposits it into the waste toner case Figure 4 14 Drum cleaning ENWW Basic operation 55 Internal components Figure 4 15 Cross section of device on page 56 highlights the major internal components Figure 4 15 Cross section of device 1 Top output bin delivery roller 2 Fuser roller fuser assembly 3 Laser scanner 4 Photosensitive drum print cartridge 5 Print cartridge 6 Registration assembly 7 Tray 1 pickup ro
138. from landfills Worldwide in 2004 HP recycled an average of 59 of the print cartridge by weight consisting primarily of plastic and metals Plastics and metals are used to make new products such as HP products plastic trays and spools The remaining materials are disposed of in an environmentally responsible manner U S returns For a more environmentally responsible return of used cartridges and supplies HP encourages the use of bulk returns Simply bundle two or more cartridges together and use the single pre paid pre addressed UPS label that is supplied in the package For more information in the U S call 1 800 340 2445 or visit the HP Web site at www hp com recycle Non U S returns Non U S customers should visit the www hp com recycle Web site for further information regarding availability of the HP Supplies Returns and Recycling Program Paper This product is capable of using recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide This product is suitable for the use of recycled paper according to EN12281 2002 Material restrictions This HP product does not contain added mercury This HP product contains a battery that might require special handling at end of life The batteries contained in or supplied by Hewlett Packard for this product include the following HP LaserJet P3005 device Type Carbon monofluoride lithium battery BR1632 Weight 1 5g
139. ge from the display turn the device off and then on To clear press v USB STORAGE X REMOVED The USB storage accessory was removed 1 Turn the device off while the device was turned on 2 Tocontinue using the USB storage accessory reinstall it 3 Turn the device on USE TRAY X TYPE lt SIZE gt The device is offering a selection of alternate 1 Use 4 amp and to highlight a different media to use for the print job size or type and then press v to select the size or type 2 Press to return to the previous size or type See Load input trays on page 19 for more information ENWW Control panel messages 147 Clear jams Occasionally media can become jammed during a print job The following are some of the causes e Trays are loaded incorrectly or overfilled e Tray 2 or tray 3 is removed during a print job e The cartridge door is opened during a print job e The media that is being used does not meet HP specifications e on page 13 Avoid jams The media that is being used is outside of the supported size range see Media specifications Use this table to help avoid specific types of jams Table 6 1 Common causes of jams Cause Solution The print media does not meet HP recommended media storage and use specifications Use only media that meets HP specifications See Media specifications on page 13 or the HP print media guide available at www hp com support ljpaperguide for media recommendations
140. he ECU are installed on the correct terminals of switch SW501 CODE CRC ERROR An error has occurred during a firmware upgrade 1 Reinstall the firmware 2 Ifthe problem persists contact HP Support Creating CLEANING PAGE The device is generating a cleaning page The device returns to the Ready state after the cleaning page is printed 1 Load the cleaning page into tray 1 2 Press Menu 3 Select PRINT QUALITY and then press vc 4 Select PROCESS CLEANING PAGE and then press v DATA RECEIVED alternates with Ready The device received data and is waiting for a form feed When the device receives another file the message disappears The device is paused If the device is waiting for a form feed press v to continue If the device is paused press Stop to continue GENUINE HP SUPPLIES DESIGNED FOR lt PROD gt alternates with Ready This genuine HP supply was not designed for this device and is not supported The device can print with this supply but print quality might be affected Replace this supply with a genuine HP supply that is designed for this device Incorrect The PIN number is incorrect Contact the network administrator INFLATE FAILURE An error has occurred during a firmware upgrade 1 Reinstall the firmware 2 Ifthe problem persists contact HP Support INSERT OR CLOSE TRAY XX INSTALL BLACK CARTRIDGE A tray is open and the d
141. he cartridge door 1 of 3 ssssssssssssssseeneeeeenee nennen nennen 117 Removing the cartridge door 2 of 3 ssssssssssssssssseeeeenee ener nennen enne 118 Removing the cartridge door 3 of 3 sssssssssssssssseeeeneeeeeneen nennen nnne 119 Removing the transfer roler sirarne eite lieet re RAE Re RR tie re Ep RR RR Pee RARE 120 Removing the registration assembly 1 of 3 sssssssssssee memes 121 Removing the registration assembly 2 of 3 sssssssssssssee emen 122 Removing the registration assembly 3 of 3 ssssssssssseee emen 123 Removing the tray 1 pickup tolerise eanan aA EO TE RARAN 124 Removing the tray 2 pickup roller 1 of 2 asirieni emnes 125 Removing the tray 2 pickup roller 2 of 2 sss mener 126 Removing the separation pad sssssssssssssssssessse eene nere enr n nnne nennen nnne 127 Jamcsdetection Sensors nanora 2 deett a e ate teta d esum c un a ted 150 Jetdirect pag 2 egere dee erede pepe up peer the e peras EE DR ped a 158 Locating the engine test page switch ssssssssssseeee nennen 166 Main assemblies ut e t el n tl et bee ei e ab i b ure ele 190 huoc M R teens 191 Sensors and switches 2 ee e eee e Eee e e re EE dee dae petu Eee deed rep 192 Motors fans arid solenolds pti tc ste in head Obr Had eI ata E C EATEN TR bea Ux CIA 193 PAS SU necne n ME CA 194 EG
142. he cleaning page and load it face down in tray 1 ET NOTE If you are not in the menus navigate to PRINT QUALITY by using the previous instructions At the device control panel press W to highlight PROCESS CLEANING PAGE and then press v Clean spilled toner If you get any toner on your clothes or hands wash them in cold water Hot water will set the toner into the fabric Clean the fuser Run the device cleaning page to keep the fuser free of toner and paper particles that can sometimes accumulate Accumulation of toner and particles can cause specks to appear on the front or back side of your print jobs To ensure optimum print quality HP recommends that you use the cleaning page every time that you replace the print cartridge The cleaning procedure takes about 2 5 minutes to complete A CLEANING message appears on the device control panel display while the cleaning is taking place In order for the cleaning page to work correctly print the page on copier grade paper not bond heavy or rough paper 36 Chapter 3 Maintenance ENWW Create and use the cleaning page ENWW f 2 3 4 5 6 ts If your device model includes a duplexer open the rear output bin Press Menu to open the menus Use the A button or the W button to scroll to CONFIGURE DEVICE and then press v Use the button or the W button to scroll to PRINT QUALITY and then press v Use the button or the W button to scroll to CREATE CL
143. he v button Continue holding down the v button until all three device control panel lights flash once and then remain on This might take up to 10 seconds 3 After the message SELECT LANGUAGE appears on the display press the 4 button or the W button until COLD RESET is highlighted 4 Press v The device performs a cold reset and then continues its power on sequence 5 Check all I O settings and reset any customer set device configuration values NVRAM initialization AN CAUTION Initializing the NVRAM resets the serial number the event log the page counts and the EIO card initializing the NVRAM resets SERVICE menu values to factory defaults Use the service menu to restore the serial number and page counts Also reconfigure any computers that print to this device so that the computers can recognize the device Initialize the NVRAM only when absolutely necessary In most situations use a cold reset rather than a NVRAM initialization to reset device settings this will retain the values in the SERVICE menu ET NOTE Before performing a NVRAM initialization print a menu map and a configuration page see Use information pages on page 38 Use the information on the configuration page to reset any customer set device configuration values that the NVRAM initialization procedure changes Take special note of thetotal page count maintenance count and the serial number 1 Remove any installed accessories 2 Turn the device
144. iagrams ENWW Table 7 1 Covers 10 11 12 14 15 16 17 18 Description Cover DIMM Cover right lower Cover right front Cover right upper Cover engine controller Top cover assembly Left cover assembly Multipurpose cover assembly Rear cover assembly Cartridge door assembly Hinge left Hinge right Spring tension Multipurpose tray assembly Face down full flag right Face down full flag left Control panel assembly Part number RC2 0602 000 RC2 0603 000 RL1 1367 000 RC2 0605 000 RC2 0612 000 RM1 3720 000 RM1 3721 000 RM1 3723 000 RM1 3724 000 RM1 3722 000 RC1 4057 000 RC1 4058 000 RU5 2388 000 RM1 1490 000 RM1 3742 000 RM1 3743 000 RM1 3725 000 Covers 205 Internal components Figure 7 2 Internal components 1 of 6 206 Chapter 7 Parts and diagrams ENWW ENWW Table 7 2 Internal components 1 of 6 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 81 32 33 34 Description Arm door Glide door Duct scanner Saddle wire Spring tension Laser scanner assembly Link laser shutter Stay tag holder Holder tag Spring compression Spring compression Clip cable Screw D M3x8 Cable scanner motor Cable memory tag Holder fan left Plate fan shield left Fan left Foot rubber Holder Lever grounding contact Lever grounding contact Spring leaf Plate protective Cam contact Spring compression Guid
145. ices that you can select e Device Status section Shows device status information This section will indicate device alert conditions such as an empty print cartridge It also shows device identification information control panel messages and print cartridge levels After you correct a problem with the device click the button to update the section e Supplies Status section Shows detailed supplies status such as the percentage of toner remaining in the print cartridge and the status of the media that is loaded in each tray e Supplies Details link Opens the supplies status page to view more detailed information about device supplies ordering information and recycling information Find Other Printers window Allows you to add more printers to your printer list Clicking the Find Other Printers link in the Devices list opens the Find Other Printers window The Find Other Printers window provides a utility that detects other network printers so that you can add them to the Devices list and then monitor those devices from your computer 40 Chapter 3 Maintenance ENWW Use the embedded Web server ET NOTE When the device is directly connected to a computer use the HP Easy Printer Care software to view the device status View device control status information Set the type of paper loaded in each tray Determine the remaining life on all supplies and order new ones View and change tray configurations View and ch
146. ide feed Cover registration Arm pad Gear 12T Eliminator static charge Lever sensor Spring torsion Spring torsion Lever Spring torsion Roller multipurpose pick up Screw D M3x8 Sheet static charge Sheet static charge Spring compression Registration assembly Multipurpose paper pick up roller assembly Lower transfer guide assembly Stopper gear Spring compression Arm paper width sensor Spring torsion Cable paper delivery sensor Gear 17T Spring compression Gear 14T Gear 30T Screw tapping truss head M4x10 Part number RC1 0922 000 RM1 1508 000 RC1 0939 000 RC1 3935 000 RC1 3936 020 RC1 3937 000 RU5 0400 000 RC1 4025 000 RC1 4027 000 RC1 4028 000 RC1 4059 000 RC1 4060 000 RC1 4061 000 RL1 0568 000 XA9 167 1 000 RC1 4069 000 RC1 4070 000 RU5 2408 000 RM1 3715 000 RM1 3716 000 RM1 3757 000 RC1 4189 000 RU5 2385 000 RC2 0575 000 RC2 0576 000 RM1 4057 000 RAO 1172 000 RC2 0483 000 RU5 0409 000 RU5 0366 000 XB4 7401 005 Internal components 215 Figure 7 5 Internal components 4 of 6 ENWW 216 Chapter 7 Parts and diagrams ENWW Table 7 5 Internal components 4 of 6 501 502 Description Guide duplex inlet Lower paper feed assembly High voltage PCA Paper feed guide assembly Plate grounding Oblique roller assembly Top sensor PCA PS901 Paper width sensor PCA PS903 Screw tapping trus
147. ists replace the motor 62 NO SYSTEM No system was found Turn the device off and then on If the message persists replace the formatter ENWW Control panel messages 139 Recommended action Control panel message Description 64 ERROR A scan buffer error has occurred 1 Turn the device off and then on For help press 2 If the message persists replace the formatter alternates with To continue turn off then on 68 X PERMANENT STORAGE FULL A non volatile storage device is full Press 1 Press v to continue Y to clear the message Printing can alternates with continue but unexpected behavior could 2 Turn the device off and then on result To continue press v 3 Perform an NVRAM initialization See X Description NVRAM initialization on page 160 0 Onboard NVRAM 4 Ifthe message persists replace the formatter 1 Removable disk flash or hard 68 X PERMANENT STORAGE WRITE FAIL A non volatile storage device is full Press 1 Press v to continue Y to clear the message Printing can alternates with continue but unexpected behavior could 2 Turn the device off and then on result To continue press v 3 Perform an NVRAM initialization See X Description NVRAM initialization on page 160 0 Onboard NVRAM 4 Ifthe message persists replace the formatter 1 Removable disk 68 X STORAGE ERROR SETTINGS A non volatile storage device is full Press 1 Press v to continue CHANGED v
148. itation of incidental or consequential damages so the above limitation or exclusion may not apply to you THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU Customer self repair warranty service HP products are designed with many Customer Self Repair CSR parts to minimize repair time and allow for greater flexibility in performing defective parts replacement If during the diagnosis period HP identifies that the repair can be accomplished by the use of a CSR part HP will ship that part directly to you for replacement There are two categories of CSR parts 1 Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service 2 Parts for which customer self repair is optional These parts are also designed for Customer Self Repair If however you require that HP replace them for you this may be done at no additional charge under the type of warranty service designated for your product Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the HP Technical Support Center and a technician will he
149. ity in supporting job storage features such as quick copying Install device memory A CAUTION Static electricity can damage DIMMs When handling DIMMs either wear an antistatic wrist strap or frequently touch the surface of the DIMM antistatic package then touch bare metal on the device The HP LaserJet P3005 devices come with one DIMM slot If desired you can replace a DIMM installed in the slot with a higher memory DIMM If you have not already done so print a configuration page to find out how much memory is installed in the device before adding more memory See Use information pages on page 38 1 After the configuration page has printed turn the device off and disconnect the power cord 2 26 Chapter2 Installation and configuration ENWW 3 Remove the right side panel by sliding it towards the rear of the device until the side slides from the device 4 5 CAUTION To reduce the possibility of damage caused by static electricity always wear an electrostatic discharge ESD wrist strap or touch the surface of the antistatic package before handling DIMMs ENWW Install accessories 27 6 Hold the DIMM by the edges and align the notches on the DIMM with the DIMM slot Check that the locks on each side of the DIMM slot are open 7 Press the DIMM straight into the slot and press firmly Make sure the locks on each side of the DIMM snap into place
150. ize that you are loading Make sure that the guide clicks into place ENWW Load input trays 21 Adjust the side media width guides outward so that the pointer matches the paper size that you are loading 3 Place the paper in the tray and make sure that it is flat at all four corners Keep the paper below the height tabs on the paper length guide in the rear of the tray 4 lift plate in place Push down on the paper to lock the metal paper 5 Slide the tray into the device 6 ENWW Installation and configuration 22 Chapter 2 Install supplies Carefully follow the guidelines in this section when replacing device supplies Supply replacement guidelines To facilitate the replacement of supplies keep the following guidelines in mind when setting up the device e Sufficient space is required above and in the front of the device for removing supplies e The device should be located on a flat sturdy surface For instructions on installing supplies see the installation guides provided with each supply item or see more information at www hp com support LJP3005 EZ NOTE Hewlett Packard recommends the use of HP products in this device Use of non HP products may cause problems requiring service that is not covered by the HP warranty or service agreements Change the print cartridge ENWW When a print cartridge approaches the end of useful life a message appears on the control panel
151. kopuolelle Laitteen turvallisuusluokka on m ritetty standardin EN 60825 1 1994 mukaisesti VAROITUS Laitteen k ytt minen muulla kuin k ytt ohjeessa mainitulla tavalla saattaa altistaa k ytt j n turvallisuusluokan 1 ylitt v lle n kym tt m lle lasers teilylle VARNING Om apparaten anv nds p annat s tt n i bruksanvisning specificerats kan anv ndaren uts ttas f r osynlig laserstr lning som verskrider gr nsen f r laserklass 1 HUOLTO HP LaserJet P3005 P3005d P3005n P3005dn P3005x kirjoittimen sis ll ei ole k ytt j n huollettavissa olevia kohteita Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkil T llaiseksi huoltotoimenpiteeksi ei katsota v riainekasetin vaihtamista paperiradan puhdistusta tai muita k ytt j n k sikirjassa lueteltuja k ytt j n teht v ksi tarkoitettuja yll pitotoimia jotka voidaan suorittaa ilman erikoisty kaluja VARO Mik li kirjoittimen suojakotelo avataan olet alttiina n kym tt m llelasers teilylle laitteen ollessa toiminnassa l katso s teeseen VARNING Om laserprinterns skyddsh lje ppnas d apparaten r i funktion uts ttas anv ndaren f r osynlig laserstr lning Betrakta ej str len Tiedot laitteessa k ytett v n laserdiodin s teilyominaisuuksista Aallonpituus 775 795 nm Teho 5 m W Luokan 3B laser Safety statements 263 264 Appendix C Regulatory information ENWW Index Symbols Numeri
152. l components 1 of 6 on page 207 Internal components 1 of 6 on page 207 RC1 4140 000 Spring compression Internal components 1 of 6 on page 207 RC1 4189 000 Stopper gear 234 Chapter7 Parts and diagrams Internal components 3 of 6 on page 215 ENWW Table 7 10 Numerical parts list continued Part number RC2 0468 000 Description Cushion right lower Table and page Internal components 6 of 6 on page 221 RC2 0483 000 Spring compression Internal components 3 of 6 on page 215 RC2 0492 000 RC2 0498 000 RC2 0559 000 Guide cartridge upper right Mount solenoid Guide cassette front right Internal components 6 of 6 on page 221 Internal components 6 of 6 on page 221 Internal components 6 of 6 on page 221 RC2 0560 000 Guide cassette rear right Internal components 6 of 6 on page 221 RC2 0561 000 RC2 0562 000 Guide center plate right Holder option connector Internal components 6 of 6 on page 221 Internal components 6 of 6 on page 221 RC2 0565 000 Guide cassette front left Internal components 1 of 6 on page 207 RC2 0566 000 Guide cassette rear left Internal components 1 of 6 on page 207 RC2 0567 000 Guide centerplate left Internal components 1 of 6 on page 207 RC2 0575 000 Arm paper width sensor Internal comp
153. ll software installation in order to use the HP Easy Printer Care software See Use the HP Easy Printer Care software on page 39 HP support and information for Macintosh computers Go to www hp com go macosx for Macintosh OS X support information and HP subscription service for driver updates Go to www hp com go mac connect for products that are designed specifically for the Macintosh user ENWW HP Customer Care 251 HP maintenance agreements HP has several types of maintenance agreements that meet a wide range of support needs Maintenance agreements are not part of the standard warranty Support services may vary by area Check with your local HP dealer to determine the services available to you On site service agreements To provide you with the level of support best suited to your needs HP has on site service agreements with a selection of response times Next day on site service This agreement provides support by the next working day following a service request Extended coverage hours and extended travel beyond HP s designated service zones are available on most on site agreements for additional charges Weekly volume on site service This agreement provides scheduled weekly on site visits for organizations with many HP products This agreement is designated for sites using 25 or more workstation products including devices plotters computers and disk drives Repacking the device If HP Customer Care determines th
154. ller 56 Chapter4 Theory of operation ENWW ENWW Tray 1 separation pad 9 Feed roller 10 Tray 2 separation pad 11 Tray 2 pickup roller 12 Duplex pickup roller 13 Feed roller registration assembly 14 Transfer roller 15 Oblique roller 16 Duplex feed roller 17 Fuser pressure roller fuser assembly 18 Fuser delivery roller fuser assembly Internal components 57 Timing The microprocessor on the engine control unit ECU controls the device operation sequences Table 4 1 Operation sequences on page 58 describes engine operations for each period of a print operation Table 4 2 Power on sequence on page 58 describes each step of the power on sequence Table 4 1 Operation sequences Name Timing Purpose WAIT From power on until the end of the main motor initial Detects presence of a print cartridge Clears potential drive from the drum surface and cleans the transfer roller See Table 4 2 Power on sequence on page 58 for a complete description of the WAIT power on period Also see Figure 4 17 Timing diagram on page 60 for detailed information about device timing STBY standby From the end of the WAIT or LSTR period until either Prepares the device to receive print commands a print command is sent from the formatter or the power is turned off INTR initial From the time of the print command until the pickup Prepares the photosensitive drum f
155. lp you over the phone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in HP billing you for the replacement With a customer self repair HP will pay all shipping and part return costs and determine the courier carrier to be used 248 Appendix B Service and support ENWW Print cartridge limited warranty statement ENWW This HP product is warranted to be free from defects in materials and workmanship This warranty does not apply to products that a have been refilled refurbished remanufactured or tampered with in any way b experience problems resulting from misuse improper storage or operation outside of the published environmental specifications for the device product or c exhibit wear from ordinary use To obtain warranty service please return the product to place of purchase with a written description of the problem and print samples or contact HP customer support At HP s option HP will either replace products that prove to be defective or refund your purchase price TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTY IS EXCLUSIVE AND N
156. m access memory RAM e 100 sheet multipurpose tray tray 1 500 sheet input tray tray 2 and 250 sheet output bin e Hi Speed universal serial bus USB 2 0 port e One open dual inline memory module DIMM slot e Enhanced input output EIO slot e IEEE 1284B compliant parallel connection port not available on network connected models HP LaserJet P3005 plus e A Automatic two sided printing accessory e 64 MB total RAM e IEEE 1284B compliant parallel connection port e Prints up to 35 pages per minute ppm on letter sized media and up to 33 ppm on A4 sized media e 80 MB total RAM e 100 sheet multipurpose tray tray 1 500 sheet input tray tray 2 and 250 sheet output bin e Hi Speed universal serial bus USB 2 0 port e One open dual inline memory module DIMM slot e X Enhanced input output EIO slot e HP Jetdirect full featured embedded print server to connect to 10Base T 100Base TX networks HP LaserJet P3005n plus Automatic two sided printing accessory HP LaserJet P3005n plus e A Automatic two sided printing accessory e 500 sheet input tray tray 3 Chapter 1 Device information ENWW Features Feature Description Performance e 400 MHz processor User interface e Control panel help e HP Easy Printer Care software a Web based status and problem solving tool e Windows and Macintosh printer drive
157. mation ENWW Control panel messages 143 Control panel message Description Recommended action MANUALLY FEED TYPE SIZE alternates with To use another tray press v No media is in tray 1 and a print job requires a specific type and size that is available in another tray Press v to print from another tray See Load input trays on page 19 for more information or Press for help MANUALLY FEED OUTPUT STACK alternates with Then press v to print second sides The first side of a manual two sided print job has been printed and the device is paused until for the output stack is reinserted Take the printed stack out of the output bin and reinsert it in tray 1 to print the second side of the two sided print job Press v to continue MEM TEST FAILURE REPLACE DIMM 1 The memory DIMM has failed Install a supported memory DIMM See install memory on page 26 NON HP SUPPLY IN USE alternates with Ready NON HP SUPPLY INSTALLED alternates with For help press The device has detected that a non HP supply is currently installed but v was pressed to override the message A new non HP supply has been installed This message appears until an HP supply is installed or you press v If you believe you purchased an HP supply go to www hp com go anticounterfeit Service or repairs that are required as a result of using non HP supplies are not covered under HP warr
158. might occur when using preprinted forms or a large quantity of narrow paper 1 Print a few more pages to see if the problem corrects itself 2 Run a cleaning page and then print a few more pages to see if the problem persists 3 Make sure that type and quality of the media that you are using meet HP specifications See Media specifications on page 13 4 Measure the distance between two identical defects and see Image defect ruler on page 167 Misformed characters AaBbCc AaBbCc Zxca OBbc c AABLbCo AaBbCc AaBbCc 1 Print a few more pages to see if the problem corrects itself 2 Make sure that the environmental specifications for the device are being met See Operating environment on page 246 3 Reseat cables that are connected to the laser scanner 4 Reseat cables that are connected to the ECU 5 If the image defect persists the laser scanner might be defective Replace the laser scanner see Laser scanner on page 86 6 Inspect the gears in the main drive assembly and replace the assembly if gears are damaged see Gear assembly on page 108 7 The ECU might be defective Replace the ECU see Engine control unit ECU on page 88 184 Chapter6 Troubleshooting ENWW Page skew Print a few more pages to see if the problem corrects itself Verify that there are no torn pieces of media inside the device Make sure that media is loaded correctly and that all adjustments ha
159. minutes 2 Slowly pull the media out of the device Be careful to not tear the media A CAUTION Avoid spilling loose toner Use a dry lint free cloth to clean any toner that might have fallen into the device If loose toner falls into the device it might cause temporary problems with print quality Loose toner should clear from the paper path after a few pages are printed If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner into fabric 3 Replace the print cartridge and then close the cartridge door If a jam message persists there is still media in the device Look for media in other locations ENWW Clear jams 153 Clear jams from the output bin areas ET NOTE If media is jammed in the top output area but most of the media is still inside the device itis best to remove it through the rear door 1 Open the rear door The rear output bin might be hard to open If necessary pull hard to open it Let the rear door drop completely open 2 Grasp both sides of the media and slowly pull the media out of the device There might be loose toner on the media Be careful not to spill it on yourself or into the device EZ NOTE If media is difficult to remove try opening the cartridge door and removing the print cartridge to release pressure on the media 154 Chapter6 Troubleshooting ENWW 3 Close the rear door The clips automatically retu
160. move the print cartridge and then reinstall it Close the cartridge door Turn the device off and then on Verify that a genuine HP print cartridge is installed in the device Install another print cartridge Verify that the memory tag PCA is installed in the device Verify that the memory tag connector is firmly seated in connector J510 on the ECU You might have to remove the main cooling fan to see this connection If the error persists contact HP Support 11 XX INTERNAL CLOCK ERROR alternates with To continue press v The device internal clock is not working correctly Printing can continue but you are prompted to set the date and time each time you turn the device on Contact HP Support 13 00 02 JAM IN TRAY 1 Paper is fed from tray 2 to the device by the 1 Verify that the type and quality of the tray 2 pick up roller When energized media that you are using meet solenoid SL2 releases a clutch and then the HP specifications See Media pick up roller rotates to pick up the paper and specifications on page 13 advance it into the paper path 2 Verify that the media is loaded correctly and that the guides are not too tight or too loose against the stack of media 3 Verify that the tray 2 pickup roller and Separation pad are installed correctly 4 Verify that solenoid SL2 is being energized If you cannot hear it during a print job remove tray 2 override the paper presence sensor
161. moving the back OVOer en emat dre atidad Lu e de ra ERR ERR RAR AREE edd eee Heb RR E 72 Removing the I O cover sssssssssesseeneeeeee eene nne RERA n nnns enden nnne se nennen nene 73 Removing the top right Cover sesers Ee eter Re er ova ree Edu e dde des RUD ede Mosa de 74 REMOVING the efe COVER c 75 Removing the front right cover 1 Of 2 0 eee tine i eee terete eee eee VEESAAR RNa 76 Removing the front right cover 2 Of 2 ssssssssssssssseeeeeeen nem nennen nennen 77 Removing the control panel ciet rte deett etae eee etae eut sene vertex xxu Pau na rus 78 Reinstalling the control panel taceo tte ertet ev a te de ndr Rt v ER 79 Removing the formatter 1 of 3 ssssssssssssssseeeene eene ene mnne nennen nennen 80 Removing the formatter 2 Of 3 ee ete ree ee ane eee EE RR Ede 81 Removing the formatter 3 of 3 sssssssssssssssssssseeeene eee mnes 82 Removing the fuser TOf 3 cad cea eerte tap rese EEE resa E rea REUS 83 Removing the fuser 2 of 3 sssssssssssssssssssseseeeenee eene e nnne nemen nennen rrr nennen ns 84 Removing the fuser 3 Of 3 rie eee eet eer ibd e ve EE ee SEE a oda pn nn 85 Removing the laser scanner 1 of 2 sssssssssssssssseseeneeneenen nennen ener enne 86 Removing the laser scanner 2 of 2 eese neret nnn itte NERAK ERARAS 87 xiii Figure 5 21 Figure 5 22 Figure 5 23 Figure 5 24 Figure 5 25 Figure 5 26 Figure 5
162. n Supplies e The supplies status page contains information about toner level page count and estimated pages remaining e The device checks for an authentic HP print cartridge at installation e Internet enabled supply ordering capabilities using HP Easy Printer Care software Accessibility e The online user guide is compatible with text screen readers e The print cartridge can be installed and removed by using one hand e A All doors and covers can be opened by using one hand e Media can be loaded in tray 1 by using one hand 4 Chapter 1 Device information ENWW Walkaround Device parts Before using the device familiarize yourself with the parts of the device 1 Top output bin 2 Latch to open the cartridge door provides access to the print cartridge 3 Tray 1 pull to open 4 Tray 2 5 Control panel 6 Right side cover provides access to DIMMs T On off switch 1 Interface ports see Interface ports on page 6 2 Rear output bin pull to open The model number and serial numbers are listed on the identification labels located on the back of the device The model number is alphanumeric such as Q7812A for an HP LaserJet P3005 printer The ENWW Walkaround 5 serial number contains information about the country region of origin the device version production code and the production number of the device The following is a sample identification label country region of o
163. n Hive ada date 160 Cold reset e peto edle ee tete ger eee erede t ee es eed Ced aeke ea Mes Dea ea Du 160 NVEAM initializatign c err E dd ERE a RR Kam S 160 Hard disk initializatlon eterne tu tla dd ze RU dde n tO dne uud 161 Skip disk load ri aia Ehe calli nne aded etna dada egi abe nue 161 SII 161 Service menu service PIN codes ssssssseeeeeeene eme ener enne 161 oic Di c WA Q 162 Restoring the service ID sssssssese emen 162 Convert the service ID to an actual date sesse 163 Troubleshooting tools sssssesssssseeeeeeee enm enne nne ARAKEA EAEE nnne rns 164 Control panel merts 5 5 note eo C enge ree en E Ree eR FRA PIRRT RUE a o Nueces 164 Diagnostics menu oiiire aitasin iiti ia enne nemen nemen enne 164 IPs ep 165 Engine test page dede tenore chi eene cub ble docen ee ka petu Ddee ncn n ee Ddce nec kr R Ee dae 165 FOrmatter test paj ete dee aee aea a ade patena de SERRE ku ROS eR 166 Image detect ruler odere ecce i edet ede tv eae des eun dc dde pe aeu Mu dede dr paa uc ded 167 Upgrade the MWA eonen ER 168 Determine the current firmware version seeesssssesessrressesernnannrsennasatnennnaaannnnnaatnennnaaannannna 168 Download the new firmware from the HP Web site esssssnm 168
164. n Mac OS X V10 3 or V10 4 1 In the Dock click the Printer Setup Utility icon ET NOTE If the Printer Setup Utility icon does not appear in the Dock open the Finder click Applications click Utilities and then double click Printer Setup Utility 2 Select the device that you want to configure and then click Utility HP Printer Utility features The HP Printer Utility consists of pages that you open by clicking in the Configuration Settings list The following table describes the tasks that you can perform from these pages Item Description Configuration Page Prints a configuration page Supplies Status Shows the device supplies status and provides links for online supplies ordering HP Support Provides access to technical assistance online supplies ordering online registration and recycling and return information File Upload Transfers files from the computer to the device Upload Fonts Firmware Update Duplex Mode Economode amp Toner Density Transfers font files from the computer to the device Transfers updated firmware files from the computer to the device Turns on the automatic two sided printing mode Turns on the Economode setting to conserve toner or adjusts toner density Resolution Changes the resolution settings including the REt setting Lock Resources Locks or unlocks storage products such as a hard disk Stored Jobs Manages print jobs that are sto
165. n page 219 Internal components 5 of 6 on page 219 RC2 0631 000 Switch front Internal components 6 of 6 on page 221 RC2 0632 000 Holder switch Internal components 6 of 6 on page 221 RC2 0633 000 RC2 0634 000 Link switch Holder switch link Internal components 6 of 6 on page 221 Internal components 6 of 6 on page 221 RC2 0638 000 Plate inlet outlet non network models Internal components 5 of 6 on page 219 RC2 0648 000 Guide air Internal components 2 of 6 on page 211 RC2 0649 000 RC2 0652 000 Film fuser drive side plate Washer plain Internal components 2 of 6 on page 211 Internal components 2 of 6 on page 211 RC2 0657 000 Stopper fuser thrust Internal components 2 of 6 on page 211 RC2 0665 000 Spring torsion Internal components 6 of 6 on page 221 RC2 0697 000 RC2 0700 000 Plate face up shield Guide cartridge lower right Internal components 6 of 6 on page 221 Internal components 6 of 6 on page 221 RC2 0701 000 Bushing inner Internal components 2 of 6 on page 211 RC2 0702 000 Stopper cartridge right Internal components 6 of 6 on page 221 RC2 0703 000 RC2 0704 000 Guide cartridge upper left Guide cartridge lower left 236 Chapter7 Parts and diagrams Internal components 1 of 6 on page 2
166. nagement of a wide range of devices including HP and non HP devices Management is proactive allowing network administrators the ability to resolve issues before users are affected Download this free enhanced management software at www hp com go webjetadmin_ software To obtain plug ins to HP Web Jetadmin click plug ins and then click the download link that is next to the name of the plug in that you want The HP Web Jetadmin software can automatically notify you when new plug ins are available On the Product Update page follow the directions to automatically connect to the HP Web site If installed on a host server HP Web Jetadmin is available to any client through a supported Web browser such as Microsoft Internet Explorer 6 0 for Windows or Netscape Navigator 7 1 for Linux Browse to the HP Web Jetadmin host EZ NOTE Browsers must be Java enabled Browsing from an Apple PC is not supported Use the HP Printer Utility for Macintosh Use the HP Printer Utility to configure and maintain a device from a Mac OS X computer ENWW Management tools 43 Open the HP Printer Utility Open the HP Printer Utility in Mac OS X V10 2 Double click HP Printer Selector to open the HP Printer Selector 1 Open the Finder and then click Applications 2 Click Library and then click Printers 3 Click hp and then click Utilities 4 5 Select the device that you want to configure and then click Utility Open the HP Printer Utility i
167. nal components 4 of 6 on page 217 Internal components 5 of 6 on page 219 Paper width sensor PCA PS903 RM1 4042 000 Internal components 4 of 6 on page 217 Pendulum assembly RM1 3748 000 Internal components 2 of 6 on page 211 Pick up roller gear assembly Pin dowel RM1 3714 000 XD3 2120 122 Internal components 5 of 6 on page 219 Internal components 2 of 6 on page 211 Plate anti magnetic RC2 0628 000 Internal components 5 of 6 on page 219 Plate face up shield RC2 0697 000 Internal components 6 of 6 on page 221 Plate fan shield left Plate grounding RC2 0623 000 RC1 4085 000 Internal components 1 of 6 on page 207 Internal components 4 of 6 on page 217 Plate inlet outlet network models RC2 0629 000 Internal components 5 of 6 on page 219 Plate inlet outlet non network models RC2 0638 000 Internal components 5 of 6 on page 219 Plate protective Rear cover assembly RC1 4136 000 RM1 3724 000 Internal components 1 of 6 on page 207 Covers on page 205 Alphabetical parts list 229 Table 7 9 Alphabetical parts list continued Description Registration assembly Part number RM1 3715 000 Table and page Internal components 3 of 6 on page 215 Ring E XD2 1100 402 Internal components 2 of 6 on page 211 Ring E
168. nce ceo nein ier erri en Re ARRA SE un R ARE QUE a Re FEX NER Ra Ad NE ERER AENEA RR ERAN XXE RRR RAM A KG 58 COMMON CAUSES of JAMS 0 nde oe dee T dpa dde a Ld dens ER REO nep Mc aet FR Do Mei 148 Diagnostics menu sssssssssseseeenneee eene nnn en nen rnnt ther n rennen rrr en nenne nnne rne enne 164 Causes for multiple pages feeding sssssssssssseeennm eene nnnm 175 Causes for wrinkled or folded paper at the paper path entrance sssssssssssssss 175 Causes for wrinkled or folded paper at the paper path exit ssssee 175 Causes for skewed pages sssssssssssssseeeeneen enne enne nennen nen nnn rrr nennen rnnt nnne 175 gc E 205 Internal components 1 of 6 2 cei iere pter org eerta de eee rate gta ER Ege gate Ea eae ea cg 207 Internal components 2 Of 6 se eine e eta ine D ER Be ELI uaa aae due oaE Eus 211 Int rnal components 3 Of 6 inei peste bons eod estre Ore EL dg caa le neo te Ec e deca Ead 215 Internal components 4 of 6 2 ccceececcccecceceseeeteeeeeseneedeenensneeedsenenseneesneneeneeedeeeseneeeeeeenenseedeseeneeeee 217 Internal components 5b of 6 itinere ie tdeo de dete etes gi dde bre eod deep etos 219 Internal components 6 of 6 sierden a r a RAE E NEE 221 Tray 2 pickup assembly reti einer to ate EAR TANE E 223 Alphabetical parts list cccccccseccecceeeee
169. nected computer and a standard Web browser can use No special software is installed or configured but you must have a supported Web browser on your computer To gain access to the embedded Web server type the IP address for the device in the address line of the browser To find the IP address print a configuration page For more information about printing a configuration page see Use information pages on page 38 For a complete explanation of the features and functionality of the embedded Web server see Use the embedded Web server on page 41 Uninstall software Remove software from Windows operating systems 1 Click Start and then click All Programs 2 Click HP and then click HP LaserJet P3005 3 Click Uninstall HP LaserJet P3005 and then follow the onscreen instructions to remove the software Remove software from Macintosh operating systems To remove the software from a Macintosh computer drag the PPD files to the trash can 12 Chapter 1 Device information ENWW Media specifications The device accepts a variety of media such as cut sheet paper including up to 10096 recycled fiber content paper envelopes labels transparencies and custom size paper Properties such as weight composition grain and moisture content are important factors that affect device performance and output quality Media that does not meet the guidelines that are outlined in this manual can cause the following problems e Poor print quality
170. nformation about these environmental topics e Product environmental profile sheet for this and many related HP products e HP s commitment to the environment e HP s environmental management system e HP send of life product return and recycling program e Material Safety Data Sheets ENWW Environmental product stewardship program 259 Visit http www hp com go environment or http www hp com hpinfo community environment productinfo safety 260 Appendix C Regulatory information ENWW Declaration of conformity Declaration of Conformity according to ISO IEC Guide 22 and EN 45014 Manufacturer s Name Hewlett Packard Company Manufacturer s Address 11311 Chinden Boulevard Boise Idaho 83714 1021 USA declares that the product Product Name HP LaserJet P3005 series Regulatory Model Number BOISB 0406 00 Including Q7817A Optional 500 Sheet Input Tray Product Options ALL Print Cartridge Q7551A 6 500 cartridge and Q7551X 13 000 cartridge conforms to the following Product Specifications Safety IEC 60950 1 2001 EN60950 1 2001 A11 IEC 60825 1 1993 A1 A2 EN 60825 1 1994 A1 A2 Class 1 Laser LED Product GB4943 2001 EMC CISPR22 1993 A1 A2 EN 55022 1994 A1 A2 Class B EN 61000 3 2 2000 EN 61000 3 3 1995 A1 EN 55024 1998 A1 A2 FCC Title 47 CFR Part 15 Class B ICES 003 Issue 4 GB9254 1998 GB17625 1 2003 Supplementary Information The product herewith complies with the requirements of the EMC
171. ng ENWW Upgrade the HP Jetdirect firmware ENWW The HP Jetdirect network interface in the device has firmware that can be upgraded separately from the device firmware This procedure requires that you install HP Web Jetadmin Version 7 0 or later on the computer Complete the following steps to update the HP Jetdirect firmware by using HP Web Jetadmin 1 Open the HP Web Jetadmin program 2 Open the Device Management folder in the drop down list in the Navigation panel Navigate to the Device Lists folder 3 Select the device that you want to update 4 In the Device Tools drop down list select Jetdirect Firmware Update 5 Under Jetdirect firmware version the HP Jetdirect model number and current firmware version are listed Make a note of these 6 Go to www hp com go wja_firmware 7 Scroll down to the list of HP Jetdirect model numbers and find the model number you wrote down 8 Look at the current firmware version for the model and see if it is later than the version you wrote down If it is right click on the firmware link and follow the instructions on the Web page to download the new firmware file The file must be saved into the lt drive gt PROGRAM FILES HP WEB JETADMIN DOC PLUGINS HPWJA FIRMWARE WETDIRECT folder on the computer that is running the HP Web Jetadmin software 9 n HP Web Jetadmin return to the main device list and select the device again 10 Inthe Device Tools drop down list select Jetdirect Fi
172. ng alerts for items needing attention Provides help information and links e Provides links to troubleshooting and maintenance tools Supplies Ordering window Provides access to online or e mail supplies ordering e Ordering list Shows the supplies that you can order for each device If you want to order a certain item click the Order check box for that item in the supplies list e Shop Online for Supplies button Opens the HP SureSupply Web site in a new browser window If you have checked the Order check box for any items the information about those items can be transferred to the Web site where you will receive information on options for purchasing your selected supplies e Print Shopping List button Prints the information for the supplies that have the Order check box selected Alert Settings window Allows you to configure the device to automatically notify you of device issues e X Alerts on or off Activates or deactivates the alerts feature e When alerts appear Sets when you want alerts to appear either when you are printing to that particular device or anytime there is a device event e Alert event type Sets whether you want alerts for only critical errors or for any error including continuable errors e Notification method Sets what type of alert should appear pop up message or desktop alert Overview tab Contains basic status information for the device e Devices list Shows the dev
173. ng information ready the product name and serial number the date of purchase and a description of the problem Software utilities drivers and electronic information www hp com go LJP3005 software The Web page for the drivers is in English but you can download the drivers themselves in several languages HP direct ordering for accessories or supplies e United States www hp com sbso product supplies e Canada www hp ca catalog supplies e Europe www hp com supplies e Asia Pacific www hp com paper To order genuine HP parts or accessories go to the HP Parts Store at www hp com buy parts U S and Canada only or call 1 800 538 8787 U S or 1 800 387 3154 Canada HP service information To locate HP Authorized Dealers call 1 800 243 9816 U S or 1 800 387 3867 Canada Outside the United States and Canada call the customer support number for your country region See the flyer that shipped in the box with the device HP service agreements Call 1 800 HPINVENT 1 800 474 6836 U S or 1 800 268 1221 Canada Or go to the HP SupportPack and Carepaq Services Web site at www hpexpress services com 10467a For extended service call 1 800 446 0522 250 Appendix B Service and support ENWW HP Easy Printer Care software To check the device status and settings and view troubleshooting information and online documentation use the HP Easy Printer Care software You must have performed a fu
174. nternal components 6 of 6 on page 221 Lower paper feed assembly RM1 3759 000 Internal components 4 of 6 on page 217 Lower transfer guide assembly RM1 3757 000 Internal components 3 of 6 on page 215 Main drive assembly Microswitch SW501 door 228 Chapter 7 Parts and diagrams RM1 3712 000 RK2 0534 000 Internal components 5 of 6 on page 219 Internal components 6 of 6 on page 221 ENWW Table 7 9 Alphabetical parts list continued Description Motor DC M1 main Part number RK2 1488 000 Table and page Internal components 2 of 6 on page 211 Motor DC stepping M2 fusing RK2 1489 000 Internal components 2 of 6 on page 211 Mount solenoid Multipurpose cover assembly RC2 0498 000 RM1 3723 000 Internal components 6 of 6 on page 221 Covers on page 205 Multipurpose paper pick up roller assembly Multipurpose sensor PCA PS3 RM1 3716 000 RM1 4041 000 Internal components 3 of 6 on page 215 Internal components 5 of 6 on page 219 Multipurpose tray assembly RM1 1490 000 Covers on page 205 Oblique roller assembly RM1 1506 000 Internal components 4 of 6 on page 217 Pad separation multipurpose tray RC1 0939 000 Internal components 3 of 6 on page 215 Paper feed guide assembly Paper pick up assembly RM1 3760 000 RM1 3762 000 Inter
175. olenoid off of the device chassis ENWW Tray 1 solenoid 111 Tray 2 solenoid 1 Remove the following components e All covers see Covers on page 69 e Formatter see Formatter on page 80 e ECU see Engine control unit ECU on page 88 e High voltage power supply see High voltage power supply on page 97 e Gearassembly see Gear assembly on page 108 2 Remove one screw callout 1 Figure 5 45 Removing the tray 2 solenoid 3 Liftthe solenoid off of the device chassis 112 Chapter 5 Removal and replacement ENWW E label reader memory tag 1 Remove all covers see Covers on page 69 2 Disconnect one cable callout 1 and then thread the cable through the hole in the device chassis is of 2 Figure 5 46 Removing the e label reader 1 ENWW E label reader memory tag 113 3 Remove one screw callout 2 Figure 5 47 Removing the e label reader 2 of 2 4 Liftthe e label reader out of the device a9 Reinstallation tip s Insert the tab at the front of the reader into the metal slot first 114 Chapter 5 Removal and replacement ENWW Remove the following components e Left side cover see Left side cover on p e Backcover see Back cover on page 72 e Top cover see Top cover on page 74 Rotate the bushings callout 1 at both ends of the face down roller shaft so that they point in a horizontal direction Figure 5 48 Removing
176. on assembly is defective Replace the registration assembly see Registration assembly on page 121 Media is loaded incorrectly Verify that the media is loaded correctly and that all adjustments have been made Verify that the guides in the tray are not too tight or too loose against the stack 176 Chapter6 Troubleshooting ENWW Troubleshoot print quality problems This section helps you define print quality problems and what to do to correct them Often print quality problems can be handled easily by making sure that the device is correctly maintained using print media that meets HP specifications or running a cleaning page Print quality checklist ENWW General print quality problems can be solved by following the checklist below 2 Check the printer driver to make sure that you are using the best available print quality option see the user guide Try printing with one of the alternative printer drivers The most recent printer drivers area available for download from www hp com go LJP3005_software Clean the inside of the device see Clean the device on page 36 Check the paper type and quality see Media specifications on page 13 Check to make sure that EconoMode is off in the software Troubleshoot general printing problems see Troubleshoot general printing problems on page 172 Install a new HP print cartridge and then check the print quality again See the instructions provided with th
177. on page 215 Spring compression RC2 0483 000 Internal components 3 of 6 on page 215 Spring leaf RC1 4067 000 Internal components 1 of 6 on page 207 Spring tension RU5 2388 000 Covers on page 205 Spring tension RU5 2407 000 Internal components 1 of 6 on page 207 Spring tension Spring torsion RU5 2403 000 RU5 2410 020 Internal components 1 of 6 on page 207 Internal components 1 of 6 on page 207 Spring torsion RC1 4028 000 Internal components 3 of 6 on page 215 Spring torsion RC1 4059 000 Internal components 3 of 6 on page 215 Spring torsion Spring torsion ENWW RC1 4061 000 RC2 0576 000 Internal components 3 of 6 on page 215 Internal components 3 of 6 on page 215 Alphabetical parts list 231 Table 7 9 Alphabetical parts list continued Description Spring torsion Part number RU5 2386 000 Table and page Internal components 5 of 6 on page 219 Spring torsion RC2 0665 000 Internal components 6 of 6 on page 221 Static wire fan Stay tag holder Stopper cartridge left RC2 0593 000 RC1 4126 000 RC2 0707 000 Internal components 5 of 6 on page 219 Internal components 1 of 6 on page 207 Internal components 1 of 6 on page 207 Stopper cartridge right RC2 0702 000 Internal components 6 of 6
178. onents 2 of 6 on page 211 Internal components 2 of 6 on page 211 Internal components 2 of 6 on page 211 RU5 0958 000 Gear 17T 17T Internal components 2 of 6 on page 211 RU5 0959 000 RU5 0960 000 Gear 19T Gear 31T Internal components 2 of 6 on page 211 Internal components 2 of 6 on page 211 RU5 0962 000 Gear 65T Internal components 2 of 6 on page 211 RU5 2385 000 ENWW Spring compression Internal components 3 of 6 on page 215 Numerical parts list 239 Table 7 10 Numerical parts list continued Part number RU5 2386 000 Description Spring torsion Table and page Internal components 5 of 6 on page 219 RU5 2388 000 Spring tension Covers on page 205 RU5 2401 000 Spring compression Internal components 2 of 6 on page 211 RU5 2403 000 Spring tension Internal components 1 of 6 on page 207 RU5 2404 000 RU5 2405 000 Spring compression Spring compression Internal components 1 of 6 on page 207 Internal components 1 of 6 on page 207 RU5 2407 000 Spring tension Internal components 1 of 6 on page 207 RU5 2408 000 Spring compression Internal components 3 of 6 on page 215 RU5 2410 020 RU5 2920 000 Spring torsion Spring compression Internal components 1 of 6 on page 207 Internal components
179. onents 3 of 6 on page 215 RC2 0576 000 Spring torsion Internal components 3 of 6 on page 215 RC2 0579 000 Cover gear Internal components 2 of 6 on page 211 RC2 0585 000 RC2 0588 000 RC2 0590 000 Stopper feed guide left Holder cable Duct cartridge Internal components 1 of 6 on page 207 Internal components 5 of 6 on page 219 Internal components 2 of 6 on page 211 RC2 0592 000 Holder fan Internal components 5 of 6 on page 219 RC2 0593 000 RC2 0595 000 Static wire fan Holder interlock Internal components 5 of 6 on page 219 Internal components 6 of 6 on page 221 RC2 0602 000 RC2 0603 000 RC2 0605 000 ENWW Cover DIMM Cover right lower Cover right upper Covers on page 205 Covers on page 205 Covers on page 205 Numerical parts list 235 Table 7 10 Numerical parts list continued Part number RC2 0612 000 RC2 0622 000 Description Cover engine controller Holder fan left Table and page Covers on page 205 Internal components 1 of 6 on page 207 RC2 0623 000 Plate fan shield left Internal components 1 of 6 on page 207 RC2 0627 000 Cover formatter Internal components 5 of 6 on page 219 RC2 0628 000 RC2 0629 000 Plate anti magnetic Plate inlet outlet network models Internal components 5 of 6 o
180. ontrol panel messages can indicate the status of or problems with the device Message type Description Status messages Status messages reflect the current state of the device They inform you of normal device operation and require no interaction to clear them They change as the state of the device changes Whenever the device is ready not busy and has no pending warning messages the status message Ready appears if the device is online Warning messages Warning messages inform you of data and print errors These messages typically alternate with the Ready or status messages and remain until you touch OK Some warning messages are clearable If CLEARABLE WARNINGS is set to JOB on the device DEVICE BEHAVIOR menu the next print job clears these messages Error messages Error messages communicate that some action must be performed such as adding paper or clearing a jam Some error messages are auto continuable If AUTO CONTINUE is set on the menus the device will continue normal operation after an auto continuable error message appears for 10 seconds E NOTE Pressing any button during the 10 second auto continuable error message overrides the auto continue feature and the button function takes precedence For example pressing the Stop button pauses printing and offers the option to cancel the print job Critical errormessages Critical error messages inform you of a device failure Some of these messages can be cleared by
181. or printing rotation solenoid is turned on PRINT From the end of the INTR period until the top of page Forms the image on the photosensitive drum and sensor detects the trailing edge of the media transfers the toner image to the media LSTR last From the end of the PRINT period until the main Delivers the last page of a print job rotation motor stops rotating After LSTR the device either returns to STBY or if another print command was sent from the formatter enters INTR Table 4 2 Power on sequence Step Action 1 Power on 2 CPU initialization 3 Video interface communication start 4 Sensors check for residual media 5 Main motor initial drive 6 Fuser heater initial drive The fuser heater reaches a surface temperature of 120 C 7 Fuser motor initial drive 8 Laser scanner motor initial drive 9 High voltage control Detection of the presence of a print cartridge Cleaning of the transfer roller after the primary charging AC bias is turned on 10 Failure abnormality check detection of laser scanner failure fuser failure and open covers 11 Communication with the memory tag 58 Chapter4 Theory of operation ENWW ENWW Failure Standby oe Door open M Figure 4 16 Operational sequences Timing 59 e i El 4v0 2 S H 820 GL noqy LE 1 eV noqv vO1noqv L 01noqv
182. ory abnormality warning to the formatter Memory controller PCA Print cartridge Memory tag contact Figure 4 18 Print cartridge memory tag Print cartridge memory system 61 62 Chapter4 Theory of operation ENWW 5 Removal and replacement Chapter contents ENWW Overview Service approach Covers Control panel Formatter Fuser Laser scanner Engine control unit ECU Access plate High voltage power supply Paper feed guide assembly Main motor Gear assembly Reinstallation notes for the gear assembly Tray 1 solenoid Tray 2 solenoid E label reader memory tag Face down roller shaft Cartridge door Transfer roller Registration assembly Tray 1 pickup roller Tray 2 pickup roller Chapter contents 63 e X Separation pad 64 Chapter 5 Removal and replacement ENWW Overview This chapter documents removal and replacement of field replaceable units FRUs only Removal and replacement strategy Replace parts in the reverse order of their removal Directions for difficult or critical replacement procedures are included WARNING The sheet metal edges of the device can be sharp Use caution when working on the device ET NOTE Note the length diameter color type and location of each screw Be sure to return each Screw to its original location during reassembly Incorrectly routed or loose cables can interfere with other internal components and can become damaged or broken F
183. out 5 and the fuser power cable callout 6 at the rear of the device Un A uu 5 ha emm riui MIUWIT M EHE mr Di Figure 5 24 Removing the ECU 4 of 8 ENWW Engine control unit ECU 91 6 Disconnect the laser scanner cable callout 7 1 ASI Figure 5 25 Removing the ECU 5 of 8 92 Chapter 5 Removal and replacement ENWW 7 Remove seven screws callout 8 from the ECU pan and remove the grounding screw callout 9 Figure 5 26 Removing the ECU 6 of 8 ENWW Engine control unit ECU 93 8 Rotate the top of the ECU pan away from the device and then disconnect one flat flexible cable callout 10 from the laser scanner assembly DICT Tm wmo Figure 5 27 Removing the ECU 7 of 8 94 Chapter5 Removal and replacement ENWW ENWW 9 Disconnect the flat cable at the bottom of the ECU callout 11 and then pull the ECU away from the device Figure 5 28 Removing the ECU 8 of 8 ET NOTE The ECU and the ECU pan together are a single field replaceable unit FRU You do not have to separate the ECU and the ECU pan Tip Make sure that the power switch rod at bottom right of the ECU lines up with the switch link see Gear assembly on page 108 If they are not aligned correctly the device will not power on Engine control unit ECU 95 Access plate 1 Remove the following components e Back cover see Back cover on page 72 e l O cover see
184. page 13 4 The transfer roller might be worn or contaminated Replace the transfer roller see Transfer roller on page 120 ENWW Troubleshoot print quality problems 179 Light print entire page o N OE o A Specks Make sure that the print cartridge is fully installed Make sure that the EconoMode setting is turned off at the control panel and in the printer driver Open the CONFIGURE DEVICE menu at the device control panel Open the PRINT QUALITY submenu and increase the TONER DENSITY setting See the user guide Try using a different type of media The print cartridge might be almost empty Replace the print cartridge The print cartridge might be installed incorrectly Reinstall the print cartridge The transfer roller might be defective or installed incorrectly Verify that the transfer roller is installed correctly If the transfer roller is damaged replace it The power supply might be defective Replace the power supply see High voltage power supply on page 97 AaBbCc AaBbCc AaBbCc Specks might appear on a page after a jam has been cleared 1 2 Print a few more pages to see if the problem corrects itself Clean the inside of the device and run a cleaning page to clean the fuser See Clean the device on page 36 Try using a different type of media Check the print cartridge for leaks If the print cartridge is leaking replace it The fuser might be defective Replace th
185. per path Verify that high voltage power supply flat ribbon cable connection J404 is firmly seated on the ECU Open and close the cartridge door to clear the error message 13 XX YY FUSER JAM INSIDE TOP COVER alternates with For help press A jam has occurred in the fuser area Press W to see step by step information Open the cartridge door and then remove the print cartridge ENWW Control panel messages 133 Control panel message Description Recommended action 13 XX YY JAM IN TRAY 2 13 XX YY JAM IN TRAY X alternates with Clear jam then press v A page is jammed in tray 2 A page is jammed in the tray indicated 3 Remove all media found 4 Liftthe metal flap and then remove any media remaining 5 Reinstall the print cartridge and then close the cartridge door 6 To exit press 1 Verify that the type and quality of the media that you are using meet HP specifications See Media specifications on page 13 2 Verify that the media is loaded correctly and that the guides are not too tight or too loose against the stack of media 3 Remove tray 2 clear the jam and then reinstall tray 2 4 Verify that the tray 2 pickup roller and separation pad are installed correctly 5 Verify that solenoid SL2 is firmly seated on ECU connector J504 Verify that SL2 is being energized by removing the cover and observing the solenoid during a feed operation 6 Open and
186. ponents 6 of 6 on page 221 Internal components 5 of 6 on page 219 RM1 3731 000 Engine controller assembly 220 240V Internal components 5 of 6 on page 219 RM1 3740 000 RM1 3741 000 Fuser assembly 110 127V Fuser assembly 220 240V Internal components 5 of 6 on page 219 Internal components 5 of 6 on page 219 RM1 3742 000 RM1 3743 000 RM1 3746 000 Face down full flag right Face down full flag left Fuser drive assembly Covers on page 205 Covers on page 205 Internal components 2 of 6 on page 211 RM1 3748 000 Pendulum assembly Internal components 2 of 6 on page 211 RM1 3749 000 Face down roller assembly Internal components 6 of 6 on page 221 RM1 3757 000 RM1 3758 000 Lower transfer guide assembly High voltage PCA Internal components 3 of 6 on page 215 Internal components 4 of 6 on page 217 RM1 3759 000 Lower paper feed assembly Internal components 4 of 6 on page 217 RM1 3760 000 Paper feed guide assembly Internal components 4 of 6 on page 217 RM1 3762 000 RM1 3762 000 Paper pick up assembly Tray 2 pickup assembly Internal components 5 of 6 on page 219 Tray 2 pickup assembly on page 223 RM1 3763 000 Tray 2 pickup roller assembly Tray 2 pickup assembly on page 223 RM1 3769 000 Sensor flag assembly 238 Chapte
187. print quality problems 185 Wrinkles or creases 6 AaBbCc Print a few more pages to see if the problem corrects itself Make sure that the environmental specifications for the device are being met See Operating environment on page 246 Turn over the stack of media in the tray Also try rotating the stack 180 Make sure that media is loaded correctly and all adjustments have been made See the user guide Make sure that the type and quality of the media that you are using meet HP specifications See Media specifications on page 13 If envelopes are creasing try storing envelopes so that they lie flat Vertical white lines Print a few more pages to see if the problem corrects itself Make sure that the type and quality of the media that you are using meet HP specifications See Media specifications on page 13 Replace the print cartridge The fuser might be defective Replace the fuser See Fuser on page 83 Ifthe image defect persists the mirror in the laser scanner might be dirty Replace the laser scanner see Laser scanner on page 86 If the image defect persists replace the ECU See Engine control unit ECU on page 88 If the image defect persists replace the formatter See Formatter on page 80 186 Chapter6 Troubleshooting ENWW Tire tracks This defect typically occurs when the print cartridge has far exceeded its rated life For example if you
188. r en nenne nennen nennen nnne enn 7 Device SOftWAre eec eo tete rrr erre Pee T tane UTE ceagedeanes a Ea A A ES e e H RE Te NR ea REUS ee AEDE OUR 9 Minimum system requirements sssssssseeeee nenne eene eene nnn nnne nennen 9 Supported operating systems 22 00 2222 cccccee eee cee cece ee cece acces cee eeeeeee ceed eaaaaaeaaeaaeaaeceeeeeeeeeeeteeees 9 Supported printer drivers ccecceceeceecceceeceecnecaeeceeeeeeeeeeeeeeeeeeecceecaacasaaaaeaaecaeeeeeeeeeeeneess 10 Software for Windows computers sssssssssssssssseeeeeme erm eere nnn 10 HIP Web Jetadimlini eie tte tt dta Mee pas aue t dtque dd datu dd h eae o du 10 HP Easy Printer Care software ssssssssssse nennen 10 Supported operating systems sssssssssssssssse 10 Supported browsers ssssssese eee 11 Software for Macintosh computers sssssssssssssseeseeeeee e ere rennen nennen 11 Other software ree teen ae ona e eias en tx ee RR Ran ON MR RuRTQ SERE ERREUR REA Ne XEXX RR AMAN E 11 Embedded Web server ssssssssssssssseeeeen enne 11 Uninstall software sse n Ir nmn EEEE EEE EEEEE nennen EEEE EnEn 12 Remove software from Windows operating systems ssssessseees 12 Remove software from Macintosh operating systems ssssesss 12 MEdia SPCCINCATIONS mem E 13 Select print media sssssss
189. r7 Parts and diagrams Tray 2 pickup assembly on page 223 ENWW Table 7 10 Numerical parts list continued Part number RM1 4040 000 Description Top sensor PCA PS901 Table and page Internal components 4 of 6 on page 217 RM1 4041 000 Multipurpose sensor PCA PS3 Internal components 5 of 6 on page 219 RM1 4042 000 RM1 4053 000 RM1 4054 000 Paper width sensor PCA PS903 Cable scanner motor Cable memory tag Internal components 4 of 6 on page 217 Internal components 1 of 6 on page 207 Internal components 1 of 6 on page 207 RM1 4057 000 Cable paper delivery sensor Internal components 3 of 6 on page 215 RM1 4060 000 RM1 4062 000 Cable tray 2 sensor Cable option interface Tray 2 pickup assembly on page 223 Internal components 6 of 6 on page 221 RU5 0366 000 Gear 30T Internal components 3 of 6 on page 215 RU5 0394 000 Gear 12T Internal components 2 of 6 on page 211 RU5 0400 000 Gear 12T Internal components 3 of 6 on page 215 RU5 0409 000 Gear 14T Internal components 3 of 6 on page 215 RU5 0950 000 Gear 201T Internal components 2 of 6 on page 211 RU5 0951 000 Gear 16T Internal components 2 of 6 on page 211 RU5 0955 000 RU5 0956 000 RU5 0957 000 Gear 43T Gear 20T 20T Gear 20T Internal comp
190. rayed or pinched cables can be difficult to locate When reconnecting the cables always use the provided wire loops lance points or cable guides Electrostatic discharge CAUTION The device contains parts that are sensitive to electrostatic discharge ESD Always service the device at an ESD protected workstation or use an ESD mat Watch for the ESD symbol shown below to identify the parts that are sensitive to ESD Protect these parts by using an ESD wrist strap and by placing ESD sensitive parts into protective ESD pouches fo ESD Required tools The following tools are needed to service this device e 2 Phillips screwdriver with magnetic tip e Smallflatblade screwdriver e Small needle nose pliers e ESDmat e Penlight AN CAUTION A pozidriv screwdriver will damage screw heads on the device Use a 2 Phillips screwdriver If you use a multispeed screwdriver use a torque limiter ENWW Overview 65 Types of screws Illustration Description Size Part number Use Screw with washer M3X8 XA9 1420 000CN Used to secure metal components to metal components for example a ground wire to the frame Screw RS M3X6 XA9 1499 000CN Used to secure metal to metal M3X10 Screw tapping M3X6 XA9 1503 000CN Screw M3X8 XA9 1686 000CN 3 Screw P M3X8 XB4 5300 807CN Screw tapping truss M4X10 XB4 7401 005CN Used to secure K Rap head anything to plastic 6mm 8mm 10mm M3 M4 1
191. recommending that you order a replacement The device can continue to print using the current print cartridge until a message appears instructing you to replace the cartridge 1 Open the cartridge door Install supplies 23 2 Remove the used print cartridge from the device 4 Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge A CAUTION Do not touch the shutter or the surface of the roller 5 Remove the shipping tape from the new print cartridge Discard the shipping tape according to local regulations 24 Chapter2 Installation and configuration ENWW ENWW 6 Align the print cartridge with the tracks inside the device and using the handle insert the print cartridge until it is firmly seated and then close the cartridge door After a short time the control panel should display Ready Installation is complete Place the used print cartridge in the box in which the new cartridge arrived See the enclosed recycling guide for recycling instructions 8 If you are using a non HP print cartridge check the device control panel for further instructions For additional help go to www hp com support LJP3005 Install supplies 25 Install accessories Install memory You might want to add more memory to the device if you often print complex graphics print PostScript PS documents or use many downloaded fonts Added memory also gives you more flexibil
192. red on the device hard disk Trays Configuration Changes the default tray settings IP Settings Changes the device network settings and provides access to the embedded Web server Bonjour Settings Provides the ability to turn on or off Bonjour support or change the device service name that is listed on a network Additional Settings Provides access to the embedded Web server E mail Alerts Configures the device to send e mail notices for certain events 44 Chapter 3 Maintenance ENWW 4 Theory of operation Chapter contents ENWW Basic operation Internal components Timing Print cartridge memory system Chapter contents 45 Basic operation This chapter presents an overview of the relationships among major components in the device and includes a detailed discussion of the image formation system The following systems are discussed e Formatter e Engine control unit e Laser scanner system e XPickup feed delivery system e Image formation system LASER SCANNER SYSTEM SYSTEM High voltage PCA PICKUP FEED DELIVERY I I I I I I H 1 I FORMATTER IMAGE FORMATION l l l I I i i SYSTEM l el Se a ee E a ies gah a Figure 4 1 Systems overview Formatter The formatter is responsible for the following actions e X Formatting and controlling copies e Receiving and processing print data from the computer interface e Monitoring the
193. rigin printer version model number production number production code HEWLETT PACKARD 11311 CHINDEN BLVD BOISE IDAHO 83714 50 60 Hz 115V A Model No Q3668 EU Serial No JPBB605112 UA Assembled in U S A printer engine made in Japan Figure 1 1 Model and serial numbers Model name Model number HP LaserJet P3005 Q7812A HP LaserJet P3005d Q7813A HP LaserJet P3005n Q7814A HP LaserJet P3005dn Q7815A HP LaserJet P3005x Q7816A Interface ports 6 The device has one EIO slot and three ports for connecting to a computer or a network 1 Type B Hi Speed USB 2 0 connection 2 RJ 45 network connection available only on models P3005n P3005dn and P3005x 3 IEEE 1284B compliant parallel connection available only on models P3005 and P3005d 4 EIO slot Chapter 1 Device information ENWW Control panel layout ENWW The control panel display gives you complete timely information about the device and print jobs Menus provide access to device functions and detailed information The message and prompt areas of the display alert you to the state of the device and tell you how to respond O _ ELL oD e r o Q7 S e CG Number Button or light Function 1 Control panel display Shows status information menus help information and error messages 2 Help button Provides information about the m
194. ring 162 viewing 164 executive sizes supported 14 extended warranty 253 F face down roller shaft removing 115 fans diagrams 193 FastRes 3 feed roller 56 file directory printing 39 File Upload Macintosh 44 Find Other Printers window HP Easy Printer Care 40 Finnish laser safety statement 263 firmware upgrading 168 Firmware Update Macintosh 44 firmware upgrade errors 142 145 fonts included 3 list printing 39 Upload Macintosh 44 formatter operations 46 page count resetting 162 removing 80 ENWW service ID 162 test page 166 fraud hotline 35 front right cover removing 75 fuser cleaning 36 diagrams 190 errors 138 removing 83 warranty 249 fusing stage 54 G gear assembly removing 108 glossy paper types supported 15 gray background troubleshooting 182 H hard disk initialization 161 heavy paper types supported 15 Help button control panel 7 high voltage power supply 190 194 HP Customer Care 250 HP Easy Printer Care browsers supported 11 HP Easy Printer Care software opening 39 options 40 HP fraud hotline 35 HP Instant Support Professional Edition ISPE 250 HP Jetdirect print server removing 31 HP Jetdirect print servers configuration page 158 errors 141 firmware updates 171 installing 30 models including 2 part numbers 202 troubleshooting 157 HP Printer Utility 44 HP Printer Utility Macintosh 11 43 HP SupportPack 253 ENWW HP Web Jetadmin firmware updates 169 HP Authorized D
195. rinter Utility 44 supplies status control panel messages 7 HP Easy Printer Care software 40 support embedded Web server links 43 HP Printer Utility pages 44 online 250 repacking device 252 Support tab HP Easy Printer Care 40 SupportPack HP 253 switch boxes 157 switches diagrams 192 system requirements 9 T technical support online 250 repacking device 252 temperature specifications 246 tests engine 165 formatter 166 paper path 165 self 161 skip disk load 161 text troubleshooting blurry 188 garbled 173 misformed characters 184 time setting 141 tire tracks troubleshooting 187 toner density setting 44 EconoMode 34 output quality troubleshooting 182 tools required 65 top cover removing 74 top output bin full message 145 locating 5 top right cover removing 73 total page count 162 transfer roller locating 56 removing 120 transfer stage 54 transfer unit warranty 249 transmission errors 136 transparencies sizes supported 15 tray 1 jams clearing 151 locating 5 parts diagrams 191 pickup roller removing 124 rollers 56 sensors 50 192 ENWW solenoid diagrams 193 solenoid removing 111 See also trays tray 2 jams clearing 151 loading 21 locating 5 part numbers 222 parts diagrams 191 pickup roller removing 125 rollers 56 sensors 50 192 solenoid diagrams 193 solenoid removing 112 See also trays tray 3 jams clearing 151 part number 201 physical specifications 244
196. rms Do not use paper that has already been printed on or that has been fed through a photocopier Do not use paper that contains a watermark if you are printing solid patterns Do not use heavily embossed or raised letterhead papers Do not use papers that have heavily textured surfaces Do not use offset powders or other materials that prevent printed forms from sticking together Do not use paper that has a colored coating that was added after the paper was produced 16 Chapter 1 Device information ENWW 2 Installation and configuration Chapter contents ENWW Site preparation Load input trays Install supplies Install accessories Chapter contents 17 Site preparation Location specifications Allow sufficient space around the device for access and ventilation See Physical specifications on page 244 for the minimum space requirements Operating environment Place the device on a sturdy level surface in a well ventilated area that meets the following environmental requirements e A Allowed operating temperature 15 to 32 5 C 59 to 90 5 F Recommended operating temperature 17 5 to 25 C 63 to 77 F e A Allowed operating humidity 1096 to 8096 relative humidity no condensation Recommended operating humidity 3096 to 7096 relative humidity no condensation e Away from direct sunlight open flames and ammonia fumes 18 Chapter2 Installation and configuration ENWW Load input trays Load tr
197. rmware Update again 11 On the HP Jetdirect firmware page the new firmware version is listed under Jetdirect Firmware Available on HP Web Jetadmin Click the Update Firmware Now button to update the Jetdirect firmware Upgrade the firmware 171 Troubleshoot general printing problems 172 The device selects media from the wrong tray Cause Solution The tray selection in the software program might be incorrect For many software programs the paper tray selection is found on the Page Setup menu within the program Remove any media in other trays to make the device select from the correct tray For Macintosh computers use the HP LaserJet Utility to change the priority of the tray The configured size does not match the size of the media that is loaded in the tray Through the control panel change the configured size to match the size of the media that is loaded in the tray The device does not pull media from a tray Cause Solution The tray is empty Load media in the tray The paper guides are set incorrectly To set the guides correctly see the user guide For the 500 sheet tray make sure that the leading edge of the media stack is even An uneven edge can prevent the lift plate from rising Paper curls when it exits the device Cause Solution The paper curls when it exits to the top output bin Open the rear output bin to allow the paper to exit in a straight
198. rn to their original positions when the rear door is closed 4 Open and close the cartridge door to clear the jam message If a jam message persists there is still media in the device Look for media in other locations Clear jams from the optional duplexer 1 Remove tray 2 from the device 2 Pushthe green button on the top right front of the tray 2 opening to access the duplex paper path ENWW Clear jams 155 3 Reach in and pull out the jammed paper 4 Push the bottom of the duplex access plate back up until it clicks into place on both sides both sides need to be engaged 5 Reinstall tray 2 6 Open and close the cartridge door to clear the jam message 156 Chapter 6 Troubleshooting ENWW Interface troubleshooting The following sections provide instructions for interface troubleshooting Communications checks ET NOTE Communication problems are normally the customer s responsibility Time spent attempting to resolve these problems might not be covered by the Hewlett Packard product warranty Refer the customer to the network administrator for assistance in troubleshooting network problems If the device is not connected directly to a Windows or MS DOS based host see EIO troubleshooting on page 157 AN CAUTION
199. rnal components 206 memory 201 print cartridges 201 tray 2 222 parts removing and replacing 65 67 ENWW PCAs diagrams 194 PCL drivers 10 PDEs Macintosh 11 permanent storage errors 140 personalities errors 141 physical specifications 18 244 pickup assembly diagrams 190 pickup roller tray 1 locating 56 removing 124 pickup roller tray 2 locating 56 removing 125 pickup feed delivery operations 50 PIN codes service 161 ports included 2 locating 6 supported 3 troubleshooting 157 PostScript Printer Description PPD files included 11 power operations sequence of 58 power specifications 245 power supply removing 97 power switch locating 5 PPDs included 11 pressure roller 56 primary charging stage 53 print cartridge door removing 117 print cartridge status HP Easy Printer Care software 40 print cartridges authentication 35 EconoMode 34 features 4 genuine HP 34 jams clearing 153 memory tag 61 non HP 34 operations 52 ordering through embedded Web server 43 ENWW part numbers 201 recycling 257 replacement intervals 34 replacing 23 status messages 7 storage 34 warranty 249 print quality troubleshooting 177 Printer Dialog Extensions PDEs Macintosh 11 printer drivers system requirements 9 printer languages errors 141 printing stopped 144 problem solving control panel messages alphabetical 141 control panel messages numerical 131 e mail alerts 44 messages types of 131 processor speed 3
200. rotation is verified at the initialization of and the ribbon cable from the ECU are a print job firmly seated on the laser scanner assembly 2 Verify that the scanner motor connector is firmly seated in connector J402 on the ECU You might have to remove the main cooling fan to see this connection 3 Verify that the ribbon cable installed in connector J403 on the ECU is fully seated See Figure 6 9 ECU wiring on page 195 You must remove the ECU in order to verify this connection 4 Ifthe message persists replace the laser scanner assembly 53 10 01 ERROR UNSUPPORTED RAM The memory DIMM is not a supported DIMM Install a supported DIMM See install memory on page 26 138 Chapter6 Troubleshooting ENWW Recommended action Control panel message Description 54 XX ERROR A device command error has occurred LP 2 Turn the device off and then on If the message persists contact HP support 55 XX YY DC CONTROLLER ERROR alternates with To continue turn off then on 57 03 ERROR alternates with To continue turn off then on The engine is not communicating with the formatter A sub cooling fan FM2 error has occurred Fan operation is verified during device power up Fan operation occurs only during power up or during a print job Turn the device off and then on Verify that the flat ribbon cable between the ECU and the formatter PCA is connected correctly If the message
201. rred if the paper full sensor PS4 does not detect the leading edge of paper within a specified amount of time after the top of page sensor PS901 has detected the leading edge of paper Delivery delay jam Clear jams from the input tray areas EZ NOTE To remove media from the tray 1 area slowly pull the media out of the device For all other trays complete the following procedure 1 Slide the tray out of the device and remove any damaged paper from the tray NS SS NN NY MM NNN SS AK ENWW Clear jams 151 2 Ifthe edge of the paper is visible in the feed area slowly pull the paper down and out of the device If the paper is not visible look in the cartridge door area ET NOTE Do not force the paper if it will not move easily If the paper is stuck in a tray try removing it through the tray above if applicable or through the cartridge door area 3 Before replacing the tray make sure the paper is flat in the tray at all four corners and below the tabs on the guides 4 Open and close the cartridge door to clear the jam message If a jam message persists there is still media in the device Look for media in other locations 152 Chapter6 Troubleshooting ENWW Clear jams from the print cartridge area 1 Open the cartridge door and remove the print cartridge CAUTION To prevent damage to the print cartridge do not expose it to light for more than a few
202. rs e Embedded Web server to access support and order supplies for network connected models only Printer drivers e HP PCL 5 e HPPCL6 e HP postscript level 3 emulation Resolution e FastRes 1200 produces 1200 dots per inch dpi print quality for fast high quality printing of business text and graphics e ProRes 1200 produces 1200 dpi printing for the best quality in line art and graphic images Storage features e X Fonts forms and other macros e Job retention Fonts e 93 internal scalable fonts available for PCL and HP postscript 3 emulation e 80device matching screen fonts in TrueType format available with the software solution e X Additional fonts can be added through the host USB ports Accessories e Optional 500 sheet input tray tray 3 available for all models except HP LaserJet P3005x e Automatic duplexer available only on models HP LaserJet P3005d HP LaserJet P3005dn and HP LaserJet P3005x e 144 pin dual inline memory module DIMM Connectivity e Hi Speed USB 2 0 connection e HP Jetdirect full featured embedded print server available only on models HP LaserJet P3005n HP LaserJet P3005dn and HP LaserJet P3005x e EEE 1284 compliant parallel port available only on models HP LaserJet P3005 and HP LaserJet P3005d e HP Web Jetadmin software e X Enhanced input output EIO slot Environmental features e Sleep mode e ENERGY STAR qualified ENWW Features 3 Feature Descriptio
203. rs or registration rollers are dirty or defective The paper path contains foreign substances or dirt Replace the affected rollers Remove any foreign substances or dirt from the paper path The cartridge shutter open close mechanism is damaged This can cause jams in which the media is crumpled into an accordion fold under the print cartridge The registration assembly is defective The shutter in the print cartridge should open as you insert the cartridge If a shutter does not open replace the print cartridge If the registration arm is dirty clean it If the arm is scarred or worn replace the registration assembly see Registration assembly on page 121 Table 6 5 Causes for wrinkled or folded paper at the paper path exit Cause Solution The fuser inlet guide is dirty Replace the fuser see Fuser on page 83 The fuser pressure roller is dirty or damaged Run several cleaning pages through the device If the problem persists replace the fuser see Fuser on page 83 Pages are skewed Table 6 6 Causes for skewed pages Cause Solution Paper dust or dirt has accumulated on the tray feed roller or separation roller Clean or replace the rollers ENWW Troubleshoot media handling problems 175 Table 6 6 Causes for skewed pages continued Cause Solution The tray feed roller and separation roller are worn irregularly Replace the affected roller The registrati
204. s e Check supplies status e Setup alerts e Gain access to problem solving and maintenance tools You can use the HP Easy Printer Care software when the device is directly connected to your computer or when it is connected to a network You must perform a complete software installation to use the HP Easy Printer Care software ET NOTE You do not have to have Internet access to open and use the HP Easy Printer Care software However if you click a Web based link you must have Internet access to go to the site associated with the link Open the HP Easy Printer Care software ENWW Use one of the following methods to open HP Easy Printer Care software e Onthe Start menu select Programs select Hewlett Packard and then select HP Easy Printer Care software In the Windows system tray in the lower right corner of the desktop double click the HP Easy Printer Care software icon Double click the desktop icon Management tools 39 HP Easy Printer Care software sections Section Options Device List tab Shows information about each device in the e Device information including printer name make and model e Anicon if the View as drop down box is set to Tiles which is the default setting Devices list e A Any current alerts for the device If you click a device in the list the HP Easy Printer Care software opens the Overview tab for that device Support tab e Provides device information includi
205. s head M4x10 Screw with washer M3x6 Part number Qty RC1 4096 000 1 RM1 3759 000 1 RM1 3758 000 1 RM1 3760 000 1 RC1 4085 000 1 RM1 1506 000 1 RM1 4040 000 1 RM1 4042 000 1 XB4 7401 005 7 XB2 7300 605 1 Internal components 217 g 501 Figure 7 6 Internal components 5 of 6 ENWW 218 Chapter 7 Parts and diagrams ENWW Table 7 6 Internal components 5 of 6 10 11 12 13 14 15 16 17 18 501 502 503 503 504 505 505 506 Description Solenoid tray 1 SL1 Pick up roller gear assembly roller stay assembly Spring torsion Cover formatter Plate anti magnetic Plate inlet outlet non network models Plate inlet outlet network models Holder fan Static wire fan Fan right FM1 Screw D M3x8 Lever sensor Saddle wire Holder cable Guide Screw tap M3x6 Multipurpose sensor PCA PS3 Clip cable Screw tapping truss head M4x10 Screw with washer M3x6 Engine controller assembly 110 127V Engine controller assembly 220 240V Main drive assembly Fuser assembly 110 127V Fuser assembly 220 240V Paper pick up assembly Part number RK2 1490 000 RM1 3714 000 RM1 1485 000 RU5 2386 000 RC2 0627 000 RC2 0628 000 RC2 0638 000 RC2 0629 000 RC2 0592 000 RC2 0593 000 RK2 1497 000 XA9 1671 000 RC1 3939 000 WT2 5694 000 RC2 0588 000 RC1 4083 000 XA9 1503 000 RM1 4041 000 WT2 5678 000 XB4 7401 005 XB2 7300 605
206. ser is encouraged to try to correct the interference by one or more of the following measures e X Reorient or relocate the receiving antenna e ncrease separation between equipment and receiver e Connect equipment to an outlet on a circuit different from that to which the receiver is located e Consult your dealer or an experienced radio TV technician ET NOTE Any changes or modifications to the printer that are not expressly approved by HP could void the user s authority to operate this equipment Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules 256 Appendix C Regulatory information ENWW Environmental product stewardship program Protecting the environment Hewlett Packard Company is committed to providing quality products in an environmentally sound manner This product has been designed with several attributes to minimize impacts on our environment Ozone production This product generates no appreciable ozone gas O Power consumption Power usage drops significantly while in Ready and Sleep modes which saves natural resources and saves money without affecting the high performance of this product This product qualifies for ENERGY STAR Version 3 0 which is a voluntary program to encourage the development of energy efficient office products ENERGY STAR ENERGY STAR and the ENERGY STAR mark are U S registered marks As an ENERGY STAR partner Hewlett P
207. software installation Printer driver only e Windows XP 32 bit e Windows 98 SE e Windows 2000 e Windows Millennium Edition Me e Mac OS X V10 2 and later e Windows Server 2003 e Windows XP 64 bit e Linux ENWW Device software 9 Supported printer drivers Operating system PCL 5 PCL 6 PS level 3 emulation Windows YW wv wv Mac OS X V10 2 and later wv Linux Va 1 Not all device features are available from all drivers or operating systems For Windows 2000 and Windows XP 32 bit and 64 bit download the PCL 5 driver from www hp com go LJP3005 software 3 For Windows XP 64 bit download the PCL 6 driver from www hp com go LJP3005 software For Linux download the postscript level 3 emulation driver from www hp com go linuxprinting The printer drivers include online Help that has instructions for common printing tasks and also describes the buttons checkboxes and drop down lists that are in the printer driver Software for Windows computers HP Web Jetadmin HP Web Jetadmin is a browser based management tool for HP Jetdirect connected printers within your intranet and it should be be installed only on the network administrator s computer To download a current version of HP Web Jetadmin and for the latest list of supported host systems visit www hp com go webjetadmin When installed on a host server any client can gain access to HP Web Jetadmin by using a supported Web browser such
208. sssssssssssssssssenenee trennen nennen nennen rrr nens n eser einn nnn 13 Supported media sizes sssssssssssssssssssseseeeenen nennen 14 Supported media types tenent tte qut eam Ced An ax aa Y Ae aaa 15 Paper t avoid pL 16 2 Installation and configuration Chapter contents ausiron a a aa aae gd dead eeu Vand E EEE 17 Site preparation 18 Location specifications sosisini a aa 18 Operating envIFOnmerl sirsenis inin Na epu RE Eee ran oce 18 L ad WPu S LEE 19 Load tray 1 multipurpose tray ssssseeneeennnm eene nnns 19 Load tray 2 and optional tray 3 eem ennemis 21 Iac 23 Supply replacement guidelines ssssssssssss ene nneenennnnn 23 ENWW iii Change the print Cartridge esient tec dt edes Mes cbe det Dou AARAA 23 Install esce mr 26 niStall MOMONY EET 26 Install device memory ssssssesseeeeen nm eene nennen 26 Check DIMM installation iie o iet ion nt iene ERE e FRE une part nti awe 29 Enable memory for Windows sssssessssseeeneeeneene eene nennen erre 30 Use HP Jetdirect print server cards cccccccecceeceee eee eeeeeeeeeeeeceneaeeeeeeeeeeeeeeeeeeeeeeeeeeees 30 Install an HP Jetdirect print server card ssssssssssssssssssseeeeee 30 Remove an HP Jetdirect print server c
209. storage device errors 146 V voltage specifications 245 Ww warranty Customer self repair 248 extended 253 print cartridge 249 product 247 service ID 162 transfer unit and fuser 249 wavy paper troubleshooting 172 185 Web Jetadmin firmware updates 169 Web sites customer support 250 fraud reports 35 HP Easy Printer Care 10 HP Web Jetadmin downloading 43 Linux support 10 Macintosh customer support 251 Material Safety Data Sheet MSDS 259 ordering supplies 200 print media guide 13 software downloading 9 weekly on site service 252 white lines or spots troubleshooting 186 Windows drivers supported 10 supported operating systems 9 wire harnesses replacing 65 wiring diagrams 194 wrinkled paper troubleshooting 175 186 Index 271 272 Index ENWW Printed on at least 50 total recycled fiber with at least 10 post consumer paper Imprim sur un papier compos d au moins 50 de fibres recycl es et 10 de papier post consommation 2007 Hewlett Packard Development Company L P www hp com Printed in the US Imprim aux Etats Unis Impreso en EE UU Impresso nos E U A Q7812 90910
210. storage device has failed Printing can continue for jobs that do not require the storage device 1 Toremove this message from the display press v 2 Ifthe message persists turn the device off remove and re install the storage device and then turn the device on 3 Ifthe message persists replace the storage device USB STORAGE FILE OPERATION FAILED alternates with Ready The device received a PJL file system command that attempted to perform an illogical operation for example to download a file to a nonexistent directory Printing can continue To remove this message from the display press Y 146 Chapter6 Troubleshooting ENWW Control panel message To clear press v Description Recommended action If the message reappears a problem might exist in the software program USB STORAGE FILE SYSTEM IS FULL The device received a PJL file system 1 Use HP Web Jetadmin software to command that attempted to store something delete files from the storage device and alternates with on the file system but was unsuccessful then try again because the file system is full Ready 2 Toremove this message from the display press v To clear press v USB STORAGE IS WRITE PROTECTED The file system is protected and no new files 1 To enable writing to the storage device can be written to it use HP Web Jetadmin to turn off write alternates with protection Ready 2 Toremove this messa
211. successfully from the host Verify that all I O cables are connected computer correctly and that a valid IP address is listed Interface Yes This is the end of the No basic troubleshooting process on the Jetdirect configuration page If error messages appear on the control panel display see Control panel messages on page 131 When the customer can print from the host computer this is the end of the basic troubleshooting process Power on checks Turn on the power If the control panel display remains blank or if it displays random patterns or asterisks perform the power on checks to locate the cause of the problem 1 Verify that the device is plugged into an active electrical outlet that delivers the correct voltage 2 Merify that the power switch is in the ON position 3 Make sure that the main fan runs briefly e lIfthecontrol panel display is blank but the main fan runs briefly after the power is turned on print an engine test page see Engine test page on page 165 to determine whether the problem is with the control panel display the formatter or other components e lfthe main fan does not run check the ECU connections If necessary replace the ECU See Engine control unit ECU on page 88 4 Remove any HP Jetdirect or other EIO cards and then turn off and turn on the device 130 Chapter6 Troubleshooting ENWW Control panel messages Control panel message types Four types of c
212. t for duplexing See the user guide to change the setting or see the online Help Print job contains only one page but the device processes the back side of the page as well the page comes part of the way out and then goes back into the device Cause Solution The device is set for duplexing Even if the print job contains only one page the device also processes the back side See the user guide to change the setting or see the online Help Do not try to pull the page out of the device before duplexing is complete Jamming might result Pages print but are totally blank Cause Solution The sealing tape might still be in the print cartridge The print cartridge might be empty The file might have blank pages Remove the print cartridge and pull out the sealing tape Reinstall the print cartridge Replace the print cartridge Check the file to make sure that it does not contain blank pages The device prints but the text is wrong garbled or incomplete Cause Solution The device cable is loose or defective Disconnect the device cable and reconnect it Try a print job that you know works If possible attach the cable and device to another computer and try a print job that you know works Finally try a new cable Troubleshoot general printing problems 173 174 The device prints but the text is wrong garbled or incomplete Cause The device is on a net
213. t information Power numbers are the highest values measured using all standard voltages 3 Default time from Ready mode to Sleep 30 minutes Heat dissipation in Ready mode 35 BTU hour 5 Recovery time from Sleep to start of printing less than 8 5 seconds 6 Print speed is 35 ppm Electrical specifications 245 Acoustic specifications Table A 5 Sound power and pressure level Sound power level Declared per ISO 9296 Printing Lwag 6 5 Bels A 65 dB A Ready Essentially Inaudible Sound pressure level Declared per ISO 9296 Printing Loam 51 dB A Ready Essentially Inaudible 1 Values subject to change See www hp com support LJP3005 for current information Configuration tested base device simplex printing with A4 paper size 3 Print speed is 35 ppm Operating environment Table A 6 Necessary conditions Environmental condition Recommended Allowed Temperature device and print cartridge 17 5 to 25 C 63 to 77 F 20 to 40 C 4 to 104 F Relative humidity 30 to 70 10 to 90 246 Appendix A Specifications ENWW B Service and support Hewlett Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet P3005 P3005d P3005n P3005dn and P3005x printers One year limited warranty HP warrants to you the end user customer that HP hardware and accessories will be free from defects in materials and workmanship after the date o
214. t rests on its top with the front of the device facing you 98 Chapter 5 Removal and replacement ENWW 5 At the bottom of the device remove the two screws callout 4 that secure the oblique roller assembly to the device and then lift the assembly from the device Figure 5 33 Removing the power supply 3 of 5 ENWW High voltage power supply 99 6 Remove two screws callout 5 from the ribbon cable protector callout 6 and then lift the protector out of the device Figure 5 34 Removing the power supply 4 of 5 7 Remove the remaining three screws callout 7 from the power supply pan 100 Chapter 5 Removal and replacement ENWW 8 With the device upside down and with the rear of the device facing you lift the edge of the power supply pan farthest from you up slightly slide it to the right lift the edge at the left unroute the cables and then disconnect two cables callout 8 A s y a me i I Figure 5 35 Removing the power supply 5 of 5 ENWW High voltage power supply 101 9 As you remove the power supply note the location of the non captive grounding spring callout 9 You might need to reinstall the spring before reinstalling the power supply Figure 5 36 Grounding spring locations ipi Reinstallation tip To reinstall the oblique roller assembly slide the tab callout 10 in first and then insert the other side of the assembly Rotate the roller toward the back of the d
215. t the default paper size to A4 Letter and A4 are the only cold reset values available This information appears on the configuration page see Use information pages on page 38 which eliminates the need for customers to keep paper receipts for proof of the warranty Because the device does not have an internal clock the availability of the service ID date depends on the device being connected to a source that can provide the date in this case a time server on the same network as the device When the device is not connected to a date source the service ID is not available and 00000 appears on the configuration page Restoring the service ID If you replace the formatter the date is lost Use this menu item to reset the value to the date that the device was first used The date format is YYDDD Use the following procedure to calculate the date 1 To calculate YY subtract 1990 from the calendar year For instance if the device was first used in 2002 calculate YY as follows 2002 1990 12 YY 12 To calculate DDD use the following formula 30 calendar month 1 calendar day DDD If the calendar day is 31 use 30 instead For instance if the printer was first used on October 17 calculate DDD as follows a Subtract 1 from 10 October is the tenth month of the year 10 1 9 b Multiply 9 by 30 9 x 30 270 c Add 17 to 270 270 17 287 DDD 287 162 Chapter6 Troubleshooting ENWW Convert the service ID
216. ted before the firmware is downloaded while Receiving Upgrade appears on the control panel display the firmware file must be sent again If power is lost during the flash DIMM update while the Performing Upgrade message appears on the control panel display the update is interrupted and the message Resend Upgrade appears in English only on the control panel display In this case you must send the upgrade by using the parallel port Finally any jobs that are ahead of the RFU job in the queue are completed before the update is processed Use HP Web Jetadmin to upgrade the firmware ENWW This procedure requires that you install HP Web Jetadmin Version 7 0 or later on the computer 1 Start HP Web Jetadmin 2 Open the Device Management folder in the drop down list in the Navigation panel Navigate to the Device Lists folder 3 Expand the Device Lists folder and select All Devices Locate the device in the list and then click to select it If you need to upgrade the firmware for multiple devices select all of them by pressing the Ctr key as you click the name of each device 4 Locate the drop down box for Device Tools in the upper right corner of the window Select Update Printer Firmware from the action list Upgrade the firmware 169 5 Ifthe name of the RFU file is not listed in the All Available Images box click Browse in the Upload New Firmware Image dialog box and navigate to the location of the RFU file that you downlo
217. that the device is attached to the correct one The device is on a network and is not receiving a signal Check cable connections Reinstall the printing software Print a job that you know works Clear any stopped jobs from the print queue The device is not receiving power The device is malfunctioning Chapter 6 Troubleshooting If no lights are on check the power cord connections Check the power switch Check the power source Check the control panel display for messages and lights to determine if the device is indicating an error Note any messages and see Control panel messages on page 131 Troubleshoot media handling problems If media is feeding incorrectly use the information in this section to identify and resolve the problem Multiple pages feed Table 6 3 Causes for multiple pages feeding Cause Solution Too much media particularly envelopes is loaded in tray 1 Remove some of the media and resend the print job The separation rollers and pads in the tray are worn or damaged Replace the rollers and separation pads The media edges are locked together Flex the media stack before loading it into the device Do not fan the media The spring pushing the separation roller or pad is defective Replace the separation pad Pages are wrinkled or folded Table 6 4 Causes for wrinkled or folded paper at the paper path entrance Cause Solution The feed rolle
218. to clear the message Printing can continue but unexpected behavior could 2 Turn the device off and then on alternates with result 3 Perform an NVRAM initialization See To continue press v X Description NVRAM initialization on page 160 0 Onboard NVRAM 4 Ifthe message persists replace the formatter 79 XXXX A critical hardware error has occurred 1 Turn the device off and then on alternates with 2 Ifthe message persists contact HP support To continue turn off then on 8X YYYY EIO ERROR The EIO accessory card has encountered a 1 Turn the device off and then on critical error 2 Upgrade the Jetdirect firmware See Upgrade the HP Jetdirect firmware on page 171 3 Try to determine whether the error occurs intermittently while printing or when turning on the device 4 Ifthe error appears while printing determine whether it occurs when printing from a specific computer a specific application or a specific file If all other computers applications or files can print without the error then the problem may be only within one print job or computer Make sure the computer 140 Chapter6 Troubleshooting ENWW Control panel message Description Recommended action has the most current printer drivers or use a generic printer driver 5 Ifthe error occurs when the device is first turned on turn off the device disconnect the LAN cable and then turn on the device This process will determine if errors o
219. to set up incoming and outgoing e mail as well as to set e mail alerts Alerts Network only Allows you to set up to receive e mail alerts for various device and supplies events AutoSend Allows you to configure the device to send automated e mails regarding device configuration and supplies to specific e mail addresses Security Allows you to set a password that must be entered to gain access to the Settings and Networking tabs Enable and disable certain features of the embedded Web server Edit Other Links Allows you to add or customize a link to another Web site This link is displayed in the Other Links area on all embedded Web server pages Device Information Allows you to name the device and assign an asset number to it Enter the name and e mail address for the primary contact who will receive information about the device Language Allows you to determine the language in which to display the embedded Web server information Date amp Time Allows time synchronization with a network time server Wake Time Allows you to set or edit a wake time for the device NOTE The Settings tab can be password protected If this device is on a network always consult with the system administrator before changing settings on this tab 42 Chapter 3 Maintenance ENWW Tab or section Options Networking tab Network administrators can use this tab to control network related settings for the device when it is connected to
220. tralized Step 3 Developing The developing cylinder comes in contact with the photosensitive drum to deposit toner onto the electrostatic latent image EZ NOTE The charges on the exposed area of the drum are shown as positive in Figure 4 10 Developing on page 53 The charges are actually negative but they are more positive than the charges on the developing cylinder Blade Stirrer Cylinder Magnet l Developing cylinder E DC bias 777 Figure 4 10 Developing ENWW Basic operation 53 Toner acquires a negative charge through friction from the developing cylinder and the blade When the negatively charged toner comes in contact with the drum the toner adheres to the electrostatic latent image The image on the drum becomes visible because of the toner Step 4 Transfer The transfer charging roller to which a DC positive bias is applied imparts a positive charge on the print media When the print media comes in contact with the photosensitive drum the toner is transferred to the print media Transfer roller i 777 Figure 4 11 Transfer Step 5 Separation The elasticity of the print media causes its separation from the photosensitive drum A static charge eliminator aids separation by weakening any electrostatic adhesion Electrostatic eliminator Transfer roller 777 Figure 4 12 Separation Step 6 Fusing The DC negative bias applied to the fusing film strengthens the holding
221. ts 6 of 6 on page 221 Cable paper delivery sensor Cable scanner motor RM1 4057 000 RM1 4053 000 Internal components 3 of 6 on page 215 Internal components 1 of 6 on page 207 Cable tray 2 sensor RM1 4060 000 Tray 2 pickup assembly on page 223 Cam RC1 4114 000 Internal components 2 of 6 on page 211 Cam contact Cartridge door assembly Clip cable RC1 4137 020 RM1 3722 000 WT2 5812 000 Internal components 1 of 6 on page 207 Covers on page 205 Internal components 1 of 6 on page 207 Clip cable WT2 5678 000 Internal components 5 of 6 on page 219 Clip cable WT2 5678 000 Internal components 6 of 6 on page 221 Clip cable Connector drawer WT2 5056 000 VS1 7257 007 Internal components 6 of 6 on page 221 Internal components 6 of 6 on page 221 Connector snap tight bk 224 Chapter 7 Parts and diagrams VS1 7177 003 Internal components 1 of 6 on page 207 ENWW ENWW Table 7 9 Alphabetical parts list continued Description Connector snap tight bk Part number VS1 7177 004 Table and page Internal components 6 of 6 on page 221 Control panel assembly RM1 3725 000 Covers on page 205 Cover DIMM RC2 0602 000 Covers on page 205 Cover engine controller Cover formatter RC2 0612 000 RC2 0627 000 Covers
222. ulum assembly Drive release assembly Guide air Stopper fuser thrust Bushing inner Ferrite core Motor DC stepping M2 fusing Fuser drive assembly Gear 201T Gear 20T 20T Gear 20T Gear 17T 17T Gear 19T Spring compression Gear 12T Spring compression Ring E Screw D M3x8 Cover main motor Cover gear Washer plain Motor DC M1 main Gear 16T Gear 43T Gear 31T Gear 65T Screw tapping truss head M4x10 Part number RC1 4115 000 RC1 4114 000 RC1 4116 000 RC1 4117 000 RC2 0649 000 RC2 0590 000 RM1 3748 000 RM1 1522 000 RC2 0648 000 RC2 0657 000 RC2 0701 000 WE8 5516 000 RK2 1489 000 RM1 3746 000 RU5 0950 000 RU5 0956 000 RU5 0957 000 RU5 0958 000 RU5 0959 000 RU5 2401 000 RU5 0394 000 RU5 2920 000 XD2 1100 402 XA9 167 1 000 RC1 4108 000 RC2 0579 000 RC2 0652 000 RK2 1488 000 RU5 0951 000 RU5 0955 000 RU5 0960 000 RU5 0962 000 XB4 7401 005 Internal components 211 Description Part number Pin dowel XD3 2120 122 Ring E XD2 1200 802 212 Chapter7 Parts and diagrams ENWW ENWW Internal components 213 J405 Figure 7 4 Internal components 3 of 6 214 Chapter 7 Parts and diagrams ENWW ENWW Table 7 4 Internal components 3 of 6 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 501 Description Bushing transfer right Transfer roller assembly Pad separation multipurpose tray Gu
223. ut bin door all the way press the door down to disengage two door stops callout 1 and then remove two screws callout 2 Figure 5 5 Removing the back cover Lift the bottom of the cover first to disengage the alignment tabs at the top of the back cover and then lift the cover away from the device l O cover 1 Remove the back cover See Back cover on page 72 72 Chapter 5 Removal and replacement ENWW 2 Rotate the I O cover to clear tabs at the right side of the cover Figure 5 6 Removing the I O cover 3 Liftthe cover off of the device Top right cover 1 Remove the following components e Right side cover see Right side cover on page 69 e Back cover see Back cover on page 72 e I O cover see O cover on page 72 ENWW Covers 73 2 Remove one screw callout 1 on the right side at the back of the device Figure 5 7 Removing the top right cover 3 Slide the cover to the rear and then lift the cover off of the device Top cover 1 Remove the following components e Right side cover see Right side cover on page 69 e Left side cover see Left side cover on page 70 e Back cover see Back cover on page 72 e Top right cover see Top right cover on page 73 2 Open the cartridge door 74 Chapter 5 Removal and replacement ENWW 3 Remove four screws callout 1 mscr tnn Ll a LEITET TIDUR gi Figure 5 8 Removing the top cover 4 Liftthe cover off o
224. val and replacement ENWW 6 Troubleshooting Chapter contents ENWW Troubleshooting process Control panel messages Clear jams Interface troubleshooting Service mode functions Troubleshooting tools Upgrade the firmware Troubleshoot general printing problems Troubleshoot media handling problems Troubleshoot print quality problems Diagrams Chapter contents 129 Troubleshooting process Basic troubleshooting 1 Is the device on and does a readable message appear Follow the power on troubleshooting checks following this table Power on Yes Y No After the control panel display is functional go to step 2 2 Does Ready appear on the control panel display If an error message appears see Control Control panel messages 3 Information pages Yes V No gt configuration pages Are all of the accessories are installed Yes 4 No panel messages on page 131 After the errors have been corrected go to step 3 Open the INFORMATION menu and print the If accessories that are installed are not listed on the configuration pages remove the accessory and reinstall it After evaluating the configuration pages go to step 4 4 Does the print quality meet customer requirements Compare images with the sample defects in Troubleshoot print quality problems Image quality Yes V No gt on page 177 When the print quality is acceptable go to step 5 5 Can the customer print
225. ve been made See the user guide Make sure that the guides in the tray are not too tight or too loose against the stack Turn over the stack of paper in the tray Also try rotating the stack 180 Make sure that the type and quality of the media that you are using meet HP specifications See Media specifications on page 13 Make sure that the environmental specifications for the device are being met See Operating environment on page 246 The registration assembly might be installed incorrectly or damaged Make sure that the registration assembly is installed correctly If necessary replace the registration assembly See Registration assembly on page 121 Curl or wave ENWW Turn over the stack of media in the tray Also try rotating the stack 180 Make sure that the type and quality of the media that you are using meet HP specifications See Media specifications on page 13 Make sure that the environmental specifications for the device are being met See Operating environment on page 246 Try printing to a different output bin If paper is lightweight and smooth open the CONFIGURE DEVICE menu at the device control panel On the PRINT QUALITY submenu select FUSER MODES and then select the paper type that you are using Change the setting to LOW which helps reduce the heat in the fusing process You must also set the type of media for the tray that you are using See the user guide Troubleshoot
226. ver 4 lesse deban dea aae E DR Rak a aa Ra 41 Open the embedded Web server by using a network connection 41 Embedded Web server sections ssssssssssseenee enne 41 Use HP Web Jetadmin software cccccceccecscceceeeeeeeneceeensenececeeeeenaeeeeeeseeececeeeesenaaeceeesenaaes 43 Use the HP Printer Utility for Macintosh sssss nmm 43 Open the HP Printer Utility seen m 44 HP Printer Utility features erii ttti rettet denied 44 4 Theory of operation Chapter Contents eerte tiet ener ee eite E c P ER E EE e Pr P Eee sa aeree ee EH 45 Basic peratiON M 46 Formatter saene a E ED E E A E a ai 46 Engine control unit ECU sss ani iiia iniinda 47 Pickup feed delivery system 2 cccceeccceeeceeeencceeeeeeeennecaeesdensheceeeeeeeeeneceseeeeesencceeeeeeeeenacie 50 Laser scanner system sse eene EKANA en nenne enter nennen nennen 51 Image formation system ceci ctas ead e ed e ed d e RR ER 52 Step 1 Primary charging sssssssesseenne enne eene 53 Step 2 Laser beam exposure sssssssseeeeeermeenmenrnn 53 Step 3 Developlig eo ttr oe ta e Lean EE N n o MER INR RE a a araa TRE Maaeeass 53 iv ENWW Step 4 Transfer ee aede eR ERR MERERI Rua R EE e MI ee Rear Maaa 54 Step 5 Separallon oot Ren Reve stad canatauingdeasdasue dunstitene
227. vigates to the next item in the list or decreases the value of numeric items 9 Back 32 button e Backs up one level in the menu tree or backs up one numeric entry e Closes menus if held down for more than 1 second 10 Select v7 button e Clears an error condition when the condition is clearable e Saves the selected value for an item e Performs the action that is associated with the item that is highlighted on the control panel display 11 Up 44 button Navigates to the previous item in the list or increases the value of numeric items ENWW Device software The printing system software is included with the device See the getting started guide for installation instructions The printing system includes software for end users and network administrators and printer drivers for access to the device features and communication with the computer ET NOTE For alist of printer drivers and updated HP device software go to www hp com go LJP3005 software Minimum system requirements In order to install and use the device software your computer must meet the following minimum requirements Windows requirements e X Pentium II 233 MHz processor e 64 MB of RAM e 35 MB of disk space e SVGA 800x600 16 bit color monitor Macintosh requirements e G3 G4 or G5 PowerPC processor e 128 MB of RAM e 30 to 50 MB of disk space Supported operating systems The device supports the following operating systems Full
228. ware Datecode entry in the Printer Information section The firmware datecode has this format YYYYMMDD XX XXX X The first string of numbers is the date where YYYY represents the year MM represents the month and DD represents the date For example a firmware datecode of that begins with 20040225 represents February 25 2004 Download the new firmware from the HP Web site To find the most recent firmware upgrade go to www hp com go LJP3005 software This page provides instructions for downloading the new firmware version Transfer the new firmware to the device Use one of the following methods to update the firmware Use FTP to upgrade the firmware on a network connection 1 e Ss oF OR Take note of the IP address on the HP Jetdirect page The HP Jetdirect page is the second page that prints when you print the configuration page ET NOTE Before upgrading the firmware make sure that the device is not in Sleep mode Also make sure that any error messages are cleared from the control panel display Open an MS DOS command prompt on your computer Type ftp TCP IP ADDRESS gt For example if the TCP IP address is 192 168 0 90 type ftp 192 168 0 90 Press Enter on the keyboard When prompted for the user name press Enter When prompted for the password press Enter Type bin at the command prompt Press Enter The message 200 Types set to I Using binary mode to transfer files appears in the command window
229. work or sharing device and is not receiving a clear signal Solution Disconnect the device from the network and use a parallel or USB cable to attach it directly to a computer Print a job that you know works The wrong driver was selected in the software The software program is malfunctioning Check the software device selection menu to make sure that the device is selected Try printing a job from another program The device does not respond when you select Print in the software Cause The device is out of media Solution Add media The device might be in the manual feed mode Change the device from manual feed mode The cable between the computer and the device is not connected correctly The device cable is defective Disconnect and reconnect the cable If possible attach the cable to another computer and print a job that you know works You might also try using a different cable The wrong device was selected in the software The device might have a jam The software for the device is not configured for the printer port Check the software device selection menu to make sure that the correct device is selected Clear any jams paying careful attention to the duplexer area if your model has a duplexer See Clear jams on page 148 Check the software device selection menu to make sure that it is using the correct port If the computer has more than one port make sure
230. y flag Ay 4 X 4 I 9g sS S 9658 a g 3 8 g Zi 5 5 zz z Zz e z o 0 5 o 90 0 oio a n r Si wl wi plg n 5 2 gjg a Comp cm x e T 2 g cr Ss s 5 walg xl a 565 3 c c BD c c n D S ce o o o LH un 3 9 Siz 2 2 3 2 gju zilio o 9909 Z c gt a o LIE oO a T Q 2 0 5 4 cla RF oer 2 uim amp a aig O E O 1 gm H lt x m uw LL o 6 Wig 7 88 ut EG a zr AES o Fld mg E o D x lt F 2 Ww E a M 2 E Z 2 eal A Lu NC Zz L E G N 9 o 2 2 gt n a lt a cc SY lt z gt Lu is xt oc Lr SR1 I 2 I I I UA Lu PS901 cS A A only for e initial drive I ps2 A PS3 SL2 Figure 4 5 Pickup feed delivery system 50 Chapter 4 Theory of operation ENWW Laser scanner system The laser scanner system receives video signals from the ECU and the formatter and converts the signals into latent images on the photosensitive drum Wee SS SS SS SS i i SSS SSS SS SS SSS SSS ro OS SSS SSS SSS SS SS i SS St 1 i i Engine controller PCA IACCIDEC BDL CNTO CNT CNT2 Oylindrical lens ollimator lens Four sided AON driver PCA BD sensor Scanner motor Focusing lens Reflecting mirror Photsensitive drum Figure 4 6 Laser scanner system ENWW Basic op
231. y for products marketed in the United States The device is certified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968 Since radiation emitted inside the device is completely confined within protective housings and external covers the laser beam cannot escape during any phase of normal user operation WARNING Using controls making adjustments or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation Canadian DOC regulations Complies with Canadian EMC Class B requirements Conforme la classe B des normes canadiennes de compatibilit lectromagn tiques CEM VCCI statement Japan COREL TEHUEUEBSERGBEBEaEREOCCI ORS CHOC DIABRRWNRECT CORB RERA TEAT ATE EBWELTOETA TOREDSI OTET LEY a YERI LT MA SNSL SSeS SROTFCEMHVET Rigs Io gt TIL URRY IRUAELTESLY Power cord statement Japan N mk FI TUTTA P ESL ESL ASN ERO FI foo Sis CI PH SE AL EMI statement Korea 262 Appendix C Regulatory information ENWW Laser statement for Finland ENWW Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet P3005 P3005d P3005n P3005dn P3005x laserkirjoitin on kayttajan kannalta turvallinen luokan 1 laserlaite Normaalissa k yt ss kirjoittimen suojakotelointi est lasersateen p syn laitteen ul
232. y2 21 unexpected size or type errors 137 Lock Resources Macintosh 44 locked menus 141 loose toner troubleshooting 183 181 186 M Macintosh drivers supported 10 HP Printer Utility 43 44 PPDs 11 removing software 12 software 11 Index 267 support 251 supported operating Systems 9 main motor removing 106 maintenance agreements 252 manual feed messages 144 material restrictions 258 Material Safety Data Sheet MSDS 259 media curl troubleshooting 172 185 loading tray 2 21 multifeeds troubleshooting 175 Sizes supported 14 skewed 175 185 specifications 13 troubleshooting trays 172 two sided printing 14 types supported 15 unexpected size or type errors 137 wrinkled 175 186 memory e label reader removing 113 included 2 11 installing DIMMs 26 insufficient 135 143 NVRAM initialization 160 part numbers 201 print cartridges 61 RAM disk errors 144 supply errors 132 unsupported RAM errors 138 verifying installation 29 menu map printing 38 menus control panel access denied 141 accessing 7 164 default settings restoring 160 Diagnostics 164 Service 161 mercury free product 258 messages Alert Settings HP Easy Printer Care 40 alphabetical list 141 e mail alerts 44 268 Index lights control panel 7 numerical list 131 types of 131 misformed characters troubleshooting 184 motors diagrams 193 operations 50 multifeeds troubleshooting 175 N Networking tab embedded Web server 43 networks

HP LaserJet P3500 service manual

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