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Nortel Networks 2007 IP Phone User Manual

1. 139 Regulatory and safety information 141 ONEN saag AP 142 About the Nortel IP Phone 2007 About the Nortel IP Phone 2007 The Nortel IP Phone 2007 brings voice and data to the desktop by connecting directly to a Local Area Network LAN through an Ethernet connection The IP Phone 2007 provides all the functionality of the IP Phone 2004 About the Nortel IP Phone 2007 Basic features The IP Phone 2007 supports the following features 12 programmable feature soft keys four soft keys self labeled providing access to a maximum of ten features Note Your IP Phone 2007 may not be configured to support soft key functionality Consult your system administrator speaker for on hook dialing or on hook listening volume control bar for adjusting ringer speaker handset and headset volume four call processing fixed keys Hold Goodbye Handsfree Mute shared LAN access with a PC headset jack with On Off key automatic network configuration hearing aid compatibility large color touch panel display screen web based applications support remote firmware download USB mouse and keyboard support About the Nortel IP Phone 2007 Telephone controls Figure 1 shows the IP Phone 2007 controls Figure 1 IP Phone 2007 creen Goodbye key Hold key Message waiting indicator Incoming call indicator Handset Speaker Nialnad CO a GN Use t
2. 7 Vesca 2 Tap the Voice Call soft key and make the announcement a 3 Press the Goodbye key Additional call features To respond to a voice call Cn 2 Your telephone rings once and the caller s voice transmits through your speaker Lift the handset Additional features Additional features Personal Directory Use the Personal Directory feature to create and store up to 100 directory entries A Personal Directory entry can contain e last name up to 24 characters e first name up to 24 characters e telephone numbers up to 31 characters To use Personal Directory tap the Directory soft key and select Personal Directory To add an entry 1 Tap the AddNew soft key Ganon Note If the message Directory is full appears one or more entries must be deleted to add a new entry I 2 Tap the Next soft key na 3 Use the dialpad to enter the telephone aaa number aga New 4 Tap the Next soft key saa 5 Use the dialpad to enter the name aaa aga Additional features Additional features To delete an entry 1 Press the Up Down navigation keys to a scroll and highlight the desired entry Delete 2 Tap the Delete soft key 3 Choose one of the following Tap the Confirm soft key or eontre erce Tap the Cancel soft key To search for an entry 1 Press the Up Down navigation keys to nt scroll and highlight the desired entry 2 Choose one
3. To unlock your telephone Choose one of the following Ifdialing locally press the Goodbye key Ifdialing the FCC remotely dial your DN Lift the handset Dial the Electronic Lock Deactivate FFC Dial your Station Control Password Choose one of the following Ifdialing locally press the Goodbye key Ifdialing the FCC remotely dial your DN Talk with more than one person Talk with more than one person This section describes features that enable conversations between more than two people Use the Call Join feature Use the Call Join feature to connect a call to a current active call This creates a conference between the two callers and yourself To connect a call on hold on a different line to your current call cr 1 Tap the Conference soft key f 2 Tap the line soft key that has the number 246 e of the caller you want to connect to your current call aw 3 Tap the Conference soft key to add the person on hold to your conversation Talk with more than one person Set up a Conference call Use the Conference feature to set up a conference call for three or six people including yourself The number of people the conference feature supports depends on your telephone configuration To set up a conference call 1 While on a call tap the Conference soft or key to place the party on hold You receive dial tone aa 2 Dial the number of the person y
4. 3 Tap the Select soft key 4 Press the Up Down navigation keys to scroll and highlight an option for example Language B a vr vr NI 5 Tap the Select soft key The display provides information required to adjust your selection Configure services on the IP Phone 2007 Adjust volume Choose one of the following Tap the Select soft key to save changes and return to the Telephone Options menu Tap the Cancel soft key to keep existing settings To adjust the volume tap the Services soft key select Telephone Options and select Volume adjustment from the menu Choose one of the following Ringer Handset listen Handsfree listen Headset listen Buzzer To adjust Ringer volume El CH I Press the Up Down navigation keys to scroll and highlight Ringer Tap the Select soft key The phone rings To increase or decrease the volume choose one of the following Tap the Up or Down soft keys Press the Up Down navigation keys Configure services on the IP Phone 2007 4 Choose one of the following Tap the Select soft key to save the 5 changes and return to the cence Telephone Options menu Tap the Cancel soft key to keep existing settings To adjust Handset listen volume 1 Press the Up Down navigation keys to scroll and highlight Handset listen Gase 2 Tap the Select soft key 3 To increase or decrease the
5. 4 Tochange a soft key from displaying text to displaying the icon tap the associated icon button A black box appears around the icon Example to change the soft key labeled Inbox on the main display to the icon tap the Inbox icon 5 Tochange a soft key to display a custom label a Tap twice on the corresponding field in the Label column a blinking cursor appears and a black box appears around the label b Enter text by typing on the USB keyboard or virtual keyboard c Tap somewhere on the screen to stop editing the field Note The system truncates the label if the text does not fit into the display area of the soft key Configure IP Phone Local Options 6 Choose one of the following To apply the changes tap the Apply soft key The system responds Saving is in progress and then Saving is complete or e To abandon the changes tap the Exit soft key The system responds Save changes and the Yes and No soft keys display Choose one of the following Tap the Yes soft key to save the changes o Tap the No soft key to abandon the changes and exit to the Preferences menu 7 Tap the Exit soft key to return to the Preferences menu To exit from the Preferences menu Tap the Exit soft key to return to the main display Configure services on the IP Phone 2007 Configure services on the IP Phone 2007 The IP Phone 2007 Services menu lists the following su
6. Up or Down navigation key to display several sets of special characters Note When choosing the special characters use the navigation keys to move right or left until the cursor is immediately before the desired character 7 Choose one of the following Tap the Select soft key to save the or cancel changes and return to the Telephone Options menu Tap the Cancel soft key to keep existing settings Configure services on the IP Phone 2007 Restore all the default labels To restore all feature soft key labels tap the Services soft key select Telephone Options and select Change FeatureKey labels from the menu 1 Tap the Select soft key 2 Use the Up Down navigation keys to scroll and highlight Restore all key labels 3 Choose one of the following Yes ur No Tap Yes to change all feature soft keys to default values Note When labels are changed to default values you cannot undo the change The label settings must be re entered Tap No to exit without changing the soft keys Restore one default label To restore one feature soft key label tap the Services soft key select Telephone Options and select Change FeatureKey labels from the menu 1 Tap the Select soft key Configure services on the IP Phone 2007 2 Use the Up Down navigation keys to scroll and highlight Restore one key label 3 Tap the Select soft key 4 Tap the feature
7. Incoming calls This section describes features used with incoming calls Activate Automatic Answerback When the Automatic Answerback feature is active your set automatically answers in Handsfree mode after one ring however calls are not forwarded to the voice message service To activate Automatic Answerback Kawan Tap the Automatic Answerback soft key To deactivate Automatic Answerback Tap the Automatic Answerback soft key rates again Activate Call Pickup Use the Call Pickup feature to pick up calls from any telephone in the same pickup group or another pickup group To answer a call in your own call pickup group C 0 1 Lift the handset Incoming calls 2 Choose one of the following Tap the Pickup soft key Enter the Pickup Ringing Number FFC To answer an incoming call in another call pickup group 1 Lift the handset 2 Tap the Group Pickup soft key or enter the Pickup Group FFC 3 Dial the pickup group number of the Incoming calls To answer a Call at a specific extension in any pickup group C 2 1 Lift the handset Ca 2 Choose one of the following Tap the DN Pickup soft key aaa Enter the Pickup Directory Number ees FFC aaa aga san 3 Dial the DN of the telephone that is HH ringing in your call pickup group If the pickup DN or group number is invalid an overflow burst tone sounds and the screen displays Goodbye and try again
8. Configure services on the IP Phone 2007 Display diagnostics The Display diagnostics option tests the telephone display screen and indicator lights To access Display diagnostics tap the Services soft key select Telephone Options and select Display diagnostics from the menu To select Display diagnostics 1 Press the Up Down navigation keys to scroll through the list to view display capabilities eancel or Cout 2 Tap the Cancel or Quit soft key to return to the Telephone Options menu Choose Local DialPad Tone The Local DialPad Tone option produces Dual Tone Multi Frequency DTMF sounds a single tone or no sound when you press a key on the dialpad To choose a Local DialPad Tone tap the Services soft key select Telephone Options and select Local DialPad Tone from the menu To choose a Local DialPad Tone 1 Press the Up Down navigation keys to scroll and highlight one of the following dialpad tones None to disable all tones Short Click to enable a single tone for all keys DTMF to turn on a separate DTMF tone for each key Configure services on the IP Phone 2007 2 Choose one of the following Tap the Select soft key to save the tone selection and return to the Ge gr cance Telephone Options menu Tap the Cancel soft key to keep existing settings View telephone information The Set Info option displays the following e General Information Set IP Informa
9. Make an Intercom call 0c cece eee 74 Answer a call c ee eee eee nennen nn nn 76 While on an active call 00 cee eee 77 Place a call on hold 200 cece eee 77 Transfer acall sicrie iea oaa i a eee 77 Use Timed Reminder Recall nnana annaa naana 78 Use Attendant Recall 0 0 0 cece eee eee 80 Use Call Park 0 0 0 eens 80 Record a Calling Party Number 2 82 Display incoming calls 00 c ee eee 83 Trace a Malicious call 0 0 0 0c eee 83 Incoming calls 000 c cece eee nenn 85 Activate Automatic Answerback aa 85 Activate Call Pickup cause nennen eee 85 Use Call Waiting 0 00 c cee 87 While away from your desk 0000 cece eee eee 89 Use Call Forward 0 0 0 cee eee 89 Use Internal Call Forward 2 222m sn 90 Use Remote Call Forward sn 91 Secure your telephone e eee eee 93 Talk with more than one person 200 e008 95 Use the Call Join feature a 95 Set up a Conference call 20 0000 a 96 Use the Conferee Selectable Display and Disconnect feature a 97 Use Group Gall 2a Lawa seen nn dee aed ele ee 98 Work without interruption aa 101 Activate Make Set Busy a 101 Additional call features eee eee eee 102 Use AutoDial Transfer 0 0 a 102 Use the Buz
10. Tap the Services soft key 2 Press the Up Down navigation keys to scroll and highlight Virtual Office Logout 3 Tap the Select soft key Troubleshoot Virtual Office When you use Virtual Office error messages can display on screen Table 5 lists error messages and actions to correct the causes Table 5 Troubleshoot Virtual Office Part 1 of 3 Displayed Message Probable Cause Actions Busy try again Remote IP Phone is active not idle Wait for remote IP Phone to become idle and try again ACD is logged in Log out of ACD IP Phone before initiating Virtual Office from another IP Phone Make Set Busy is inactive on ACD IP Phone Set Make Set Busy active on ACD IP Phone Additional features Table 5 Troubleshoot Virtual Office Part 2 of 3 Displayed Message Probable Cause Actions entered Invalid ID 1 Incorrect User ID Enter correct User ID entered User ID is not in Notify system Gatekeeper administrator database Invalid ID 2 Incorrect User ID Enter correct User ID entered Invalid ID 3 Incorrect User ID Enter correct User ID User ID in Gatekeeper database points to originating Call Server Notify system administrator Locked from Login Three failed attempts to enter the correct Station Control Password Wait one hour for the lock to clear automatically or notify system administrator to clear l
11. 2007 2 Choose one of the following Tap the Select soft key to save your or cancel choice Tap the Cancel soft key to keep existing settings Change feature soft key labels The Change FeatureKey label option renames the label displayed next to each feature soft key or restores the default labels to the soft keys collectively or individually To rename feature soft key labels tap the Services soft key select Telephone Options and select Change FeatureKey labels from the menu Note If a feature soft key is configured as an autodial soft key the label does not change if the AutoDial soft key configuration changes To change a label 1 Tap the Select soft key 2 Use the Up Down navigation keys to we scroll to highlight Change FeatureKey label Gera 3 Tap the Select soft key as e 4 Tap the feature soft key to be changed Note If you tap a prime DN soft key an error message displays Configure services on the IP Phone 2007 H 5 Enter the new information for the feature see soft key label For information about entering text refer to Enter text using the telephone dialpad on page 23 Note Press the key until the desired character is displayed then wait until the cursor moves before entering the next character Use the More soft key and the CASE or case soft keys to toggle between uppercase and lowercase 6 To enter special characters press the
12. 61 Onhook Default Path 55 On hook dialing 61 Override a busy signal 110 P Personal Directory 66 Place a call on hold 77 Predial feature 68 Preferences 34 Privacy Release 110 R Radio Page 111 Record a Calling Party Number 82 Redial List 67 Remote Call Forward 91 Resume Normal Mode 129 Ring Again 70 Ring type 54 Ringback ring tone 109 Room Status 135 S Secure your telephone 93 Security features 19 Set information 47 Speaker key 14 Speed Call 72 System Speed Call 73 T Telephone display 14 Telephone Options 38 Test Local Mode 128 Timed Reminder Recall 78 Touch panel 18 Cleaning 19 Setup 29 Transfer a call 77 U USB Devices 32 USB keyboard function keys 25 V Virtual Office 122 Virtual Office login 122 Virtual Office logout 125 Virtual Office on your Office telephone 124 Virtual Office on your office telephone 124 Voice Call 113 Volume adjustment 39 Volume control bar 13 Nortel Communication Server 1000 IP Phone 2007 User Guide Copyright 2006 Nortel Networks All rights reserved The Information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibilty for their applications of any products specified in this document The information in this document is proprietary
13. Login 3 Tap the Select soft key Additional features 4 At the prompt enter your User ID 5 Tap the Select soft key 6 At the prompt enter the home Station Control Password SCPW Note 1 lf the User ID is not found locally the message Locating Remote Server displays Note 2 After three failed login attempts wait one hour before attempting to log in again or contact your system administrator to reset your password For more information see Security features on page 19 A successful login transfers all the features time date and tones to your remote telephone from your office telephone Additional features Virtual Office on your office telephone When activated for Virtual Office by a remote telephone your office telephone is logged out and is no longer operational A Logged Out message displays on your telephone alerting you that it is being used for Virtual Office To regain operation of a telephone being used for Virtual Office Choose one of the following To completely disconnect your office telephone from the remote telephone a Tap the Home soft key b Enter your User ID and password this logs the office telephone back on to your office network To use your office telephone as the remote telephone for Virtual Office tap the Virtual soft key to log in to another IP Phone Additional features Virtual Office logout 6 4 1
14. Redial the last number called Use the Last Number Redial feature to automatically redial the last dialed number To use Last Number Redial Choose one of the following C 2 1 To redial using the handset a Lift the handset s el b Tap the line DN soft key 2 To redial without lifting the handset tap 248 e the line DN soft key twice the last number dialed is automatically redialed Use Speed Call Use the Speed Call feature to place internal and external calls by dialing a one two or three digit code to store edit and automatically dial frequently called telephone numbers To store a Speed Call number 1 Tap the Speed Call Controller soft key The triangular icon flashes indicating programming mode 2 Atthe prompt Enter a one two or three digit code 0 999 If required dial the access code Make a call 3 Tap the Speed Call Coniroller soft key again to save the code and number The flashing icon turns off To make a Speed Call C 2 1 Lift the handset 2 Tap the Speed Call Controller soft key nan 3 Dial the Speed Call code to HH automatically dial the number Make a System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your telephone To make a System Speed Call C a 1 Lift the handset 2 Choose one of the following Tap the System Speed Call seus or Sseou SS
15. Tap the Services soft key 2 Press the Up Down navigation keys to scroll and highlight Resume Normal Mode Ge 3 Tap the Select soft key the telephone registers back to the Main Office Troubleshoot M 1000B When using MG 10008 error messages can display on your screen Table 6 lists error messages and actions to correct the causes Table 6 Troubleshoot M 1000B Part 1 of 2 Display Message Probable Cause Actions Local Mode Test Local mode Tap the Services soft key and then select Resume Normal Mode Network problem Contact system administrator if problem persists Additional features Table 6 Troubleshoot M 1000B Part 2 of 2 Display Message Probable Cause Actions Local Mode Gatekeeper unableto Notify system find endpoint from administrator Branch User ID Invalid ID 1 Local Mode Branch User ID not Notify system Invalid ID 2 found in any equipped Terminal Number TN administrator Hospitality features Hospitality features Hospitality features are intended for hotel operations Set Automatic Wake Up Use the Automatic Wake Up feature to receive a timed reminder call From your telephone you can program the system to automatically place a Call to yourself at a predetermined time When you answer the call recorded music plays for up to 30 seconds followed by a prerecorded announcement or the attendant To enter the time fo
16. The language for parts of the display are locally configured using the Tools menu while others are configured through the call server Telephone Options menu To choose a language tap the Services soft key select Telephone Options and select Language from the menu To select a language 1 Press the Up Down navigation keys to CC scroll and highlight the desired language for example German Deutsche Configure services on the IP Phone 2007 2 Choose one of the following Tap the Select soft key to save the desired language and return to the Ges or Telephone Options menu Tap the Cancel soft key to keep existing settings Tools menu Use the procedure described in Use Preferences on page 34 to change the language for the local labels of the graphical user interface Select Date Time format Several Date Time formats are available Formats are based on the 12 hour and 24 hour clocks To select a date and time format tap the Services soft key select Telephone Options and choose Date Time from the menu To select date and time 1 Press the Up Down navigation keys to scroll and highlight the desired format Sample formats appear on the upper right side of the display area 2 Choose one of the following Tap the Select soft key to save the format and return to the ssec or eanca Telephone Options menu Tap the Cancel soft key to keep existing settings
17. an active call While on an active call This section describes features available during an active call Place a call on hold Use the Hold feature when talking on one line and another call arrives on a second line Retain the original call by putting it on hold and then answer the second call To place a call on hold Press the Hold key The LCD indicator ee flashes beside the line on hold Note If Automatic Hold is enabled the active call is automatically put on hold when you answer the second call To retrieve a call on hold Tap the flashing line DN soft key Transfer a call Use the Transfer feature to redirect a call to the appropriate person To use the Transfer feature to direct a call to a third party 1 Tap the Transfer soft key The other party is put on hold and a dial tone sounds The LCD indicator light flashes steadily While on an active call H 2 Dial the DN number to which the call is H to be transferred or use Personal Directory Redial List or Callers List to select a number to dial 3 When that number rings or a person answers tap the Transfer soft key to connect the calling party To return to the original call if the transfer is incomplete If the person called is not available tap the line DN soft key next to the LCD 205 el indicator to reconnect to the original call Use Timed Reminder Recall Use the Timed Reminder Recall feature to receive a re
18. default and provides settings for Never screen does not go black 2h two hours 1h one hour default 30m 30 minutes 15m 15 minutes 5m five minutes Tap the Exit soft key to exit to the main display Changes are saved automatically The USB Devices menu provides information about the Universal Serial Bus USB devices plugged into the USB port in the back of the telephone Configure IP Phone Local Options To use USB Devices G 1 Tap the Tools icon USB Devices 2 Tap the USB Devices soft key The screen displays information about the device connected 3 Tap the Exit soft key to exit to the main Use TFTP Upgrade The TFTP Upgrade menu is used to upgrade the firmware in the telephone This menu is for administrator use only See IP Phones Description Installation and Operation 553 3001 368 for detailed instructions Configure IP Phone Local Options Use Preferences Configure individual user preferences using the Preferences tool The Preferences menu contains the Button Customizing Tool and the Exit soft key To use Button Customizing Tool PO 1 Tap the Tools icon Preferences 2 Tap the Preferences soft key Button Customizing Too 3 Tap the Button Customizing Tool soft key Three columns appear labelled Buttons Icons and Labels Buttons Icons Labels Configure IP Phone Local Options The boxes shown with a black outline are the current settings
19. een 46 View telephone information cee eee eee 47 DiaQnOStiCS ss stn kada ee SP oe anda a es 47 Configure call log options 0 seen nn 48 Configure the Callers List log 48 Configure New Call indication 04 50 Configure Preferred Name Match 51 Configure Area Codes 000 cee eae 52 Choose Ring type 00 0 c cece eee 54 Enable Call Timer 0 0 0 0 cece nenn 55 Enable OnHook Default Path 0000 0c eee 55 Change feature soft key labels 56 Configure Name Display format 20005 59 Make a call 2 mam ce ee ee eee tee haaa 61 Use Off hook dialing 000 0c cee eee eee 61 Use On hook dialing 0c cee eee eee 61 Use Handsfree dialing a 62 Use the Directory applications 0000 64 Make a call using Corporate Directory 64 Make a call using Personal Directory 66 Make a call using Callers List 66 Make a call using Redial List 67 Use Predial 0c cece eee ee 68 Use AutoDial i saranani KN NG anii meinen 69 Activate Ring Again 0 ce eee nen 70 Redial the last number called 00000 eee 72 Use Speed Call 00 eae 72 Make a System Speed Call 0 2 00 cece eee 73 Make a call using Hot Line 00 0000 e ae 74
20. entries only Graphical applications Pop up or USB keyboard Tools menu Pop up or USB keyboard Dialpad for numeric entries Enter text using the telephone dialpad You use the dialpad to enter text when you use features such as programming an AutoDial soft key For example to enter the letter A press the number 2 key once To enter the letter C press the number 2 key three times Note No letters are associated with the number 1 or the number 0 key Enter and edit text When entering IP addresses with the dialpad the address is entered as XXX XXX XXX XXX and the telephone translates this to XXX XXX XXX XXX Edit text using the soft keys You use soft keys to access text when you work with such applications as Personal Directory Redial List and Callers List Table 3 describes the soft key editing functions on the IP Phone 2007 Table 3 Editing soft key description Soft key Description Cancel Stop the current action Choose Select a symbol Clear Clear the input field Case Switch the next character to either uppercase or lowercase Delete Backspace one character Done Select Enter Depends on application More Access additional soft keys Enter text using the pop up keyboard A full uppercase and lowercase keyboard and a number pad are available to enter text The user can type on the keyboard with the stylus The pop up keyboard can be u
21. key Tap the Cancel soft key To delete the entire Callers List 1 Tap the Delete soft key 2 Choose one of the following Yes to delete entire Callers List No to return to the previous screen Redial List The Redial List feature logs all outgoing calls Redial List can store up to 20 entries in the list When the list is full the system overwrites the oldest entry Use the Redial List feature to review calls made and to redial previously dialed calls The Redial List contains e last and first names of the dialed party if available DN of the dialed party e time date of the last dialed occurrence Additional features Entries in the Redial List are sorted according to the time the calls are received Note Calling Party Name Display CPND is affected depending on the preferred name match option If preferred name match is on the CPND appears according to your settings If the preferred name match option is off the CPND appears according to the system settings To access Redial List tap the Directory soft key and select Redial List Note If password control has been enabled enter your SCPW at the prompt To dial an entry 1 Press the Up Down navigation keys to a scroll and highlight the desired entry Ca 2 Tap the Dial soft key Additional features To delete an entry 1 Press the Up Down navigation keys to scroll and highlight the desired entry pers 2 Tap the D
22. number Tap the Cancel soft key to exit without dialing Make a call Use Predial Use the Predial feature to enter preview and edit numbers before dialing To use Predial To edit a Predial number Without selecting the line soft key enter the number to be dialed Tap a line soft key to dial the number Lift the Handset when the called party answers or if in Handsfree mode begin to speak Use the dialpad to enter the number Choose one of the following To erase all numbers tap the Clear soft key Re enter the numbers to be dialed To change numbers one at a time tap the Delete soft key to backspace Re enter the number Make a call Dre 3 Tapa line soft key to dial the number Use AutoDial Use the AutoDial feature to display store and automatically dial telephone numbers To store an AutoDial number 1 Without lifting the handset tap the AutoDial appropriate AutoDial soft key Note The display screen displays the word Autodial next to the appropriate soft key nas 2 Using the dialpad dial the telephone aaa number including access code to be u stored on the selected AutoDial soft key 3 Tap the AutoDial soft key a second time AutoDia to store the number on the selected soft key Note Once a number has been stored the word Autodial disappears and the stored number displays 4 Assign a label to t
23. of the following Tap the Dial soft key to dial the pa or cancel resulting number Tap the Cancel soft key to exit without dialing Additional features Callers List The Callers List feature logs all incoming calls Callers List can store up to 100 entries in the list When the list is full the system overwrites the oldest entry Use the Callers List feature to review missed calls and to dial calls The Callers List contains e the caller s last and first name if available the DN of the caller e the time date of the call the number of times the caller calls Entries in Callers List are sorted according to the time calls are received Note Calling Party Name Display CPND is affected depending on the preferred name match option If preferred name match is on the CPND appears according to your settings If the preferred name match option is off the CPND appears according to the system settings To access the Callers List tap the Directory soft key and select Callers List Note If password control is enabled enter your SCPW at the prompt To dial an entry 1 Press the Up Down navigation keys to scroll and highlight the desired entry 2 Tap the Dial soft key Additional features To delete an entry remi 1 Press the Up Down navigation keys to J scroll and highlight the desired entry 2 Tap the Delete soft key 3 Choose one of the following Tap the Confirm soft
24. period and a 15 second high pitched tone sounds followed by silence press the Goodbye key or replace the handset To use Automatic Post selection Additional call features The called party is either busy on the telephone or away from the telephone To page the called party there is no need to redial the number of the called party 1 Tap the Radio Page soft key A special ieh dial tone sounds maa 2 Dial the Radio Paging Access FFC The aaa ringback tone sounds aaa Note The paged parties can use any telephone to enter a Radio Paging Answer FFC plus their own DN number 3 If your call goes unanswered for a preset em time period and a 15 second high 3 pitched tone sounds followed by silence press the Goodbye key or replace the ce handset Additional call features To answer a Radio Page If you carry a Radio Pager a page indicates that someone dialed your DN If the Radio Page system is set up to function in Meet me mode you can answer the page call from any telephone Cn 2 1 Lift the handset H 2 Dial the Radio Page Answer FFC The aaa paging tone sounds aga 3 Dial your own DN to connect to the naa paging caller If the caller has hung up a steady high pitched Number Unavailable tone sounds Use Voice Call Use the Voice Call feature to page another person or make an announcement through someone else s telephone speaker To make a voice call Cr d 1 Lift the handset
25. press the Goodbye key Use Call Waiting The Call Waiting feature alerts you to an incoming call by producing a tone It also puts the current call on hold while you answer the new call To answer an incoming call while on another call 1 When the incoming call tone sounds ee press the Hold key to put a current call Hold on hold Note If Automatic Hold is enabled it is not necessary to press the Hold key CalWait 2 Tap the Call Waiting soft key Incoming calls To return to the first telephone call 1 Choose one of the following Press the Hold key to put the second call on hold em Press the Goodbye key to end the second call 2 Tap the line DN soft key associated with the first call If you do not have a Call Waiting soft key 1 Press the Goodbye key to end the current call as e 2 Tap the flashing fine DN soft key to answer the incoming call While away from your desk While away from your desk This section describes features to use when you are away from your desk Use Call Forward Use the Call Forward feature to direct incoming calls to ring on another line DN If the telephone is in the process of ringing the call cannot be forwarded To forward your calls or change the forward number 1 Choose one of the following Tap the Forward soft key Lift the handset and enter the Call Cn 2 Forward All Calls Activate FFC na 2 Dial the DN
26. soft key 5 Choose one of the following Yes or No Tap Yes to change the feature soft keys to default values Note When a label is changed to default values you cannot undo the change The label setting must be re entered Tap No to exit without changing the soft key Configure Name Display format You can configure the IP Phone 2007 to display the name of the incoming calling party in the following formats e first name last name last name first name To configure Name Display format tap the Services soft key and select Telephone Options Configure services on the IP Phone 2007 To configure Name Display format r m Press the Up Down navigation keys to scroll and highlight Name Display format Tap the Select soft key Press the Up Down navigation keys to scroll and highlight one of the following last name first name first name last name Choose one of the following Tap the Select soft key to save the setting Tap the Cancel soft key to keep existing settings Make a call Make a call This section describes features associated with making a call There are several ways to make a call from an IP Phone 2007 Use Off hook dialing C 2 1 Lift the handset aaa 2 Dial the number 3 To terminate the call choose one of the following ec ad Replace the handset into the cradle em Press the Goodbye key Use On hook dial
27. where you want to forward aaa your Calls aaa Fva 3 Tap the Forward soft key To deactivate Call Forward Choose one of the following m Tap the Forward soft key e Lift the handset and enter the Call Ca d Forward All Calls Deactivate FFC While away from your desk To reinstate Call Forward to the same number Tap the Forward soft key twice Lv Use Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN Calls originating outside your telephone system still ring at your telephone Current incoming calls cannot be forwarded To forward internal calls Tap the Internal Call Forward soft key E 2 Lift the handset and enter the Internal Call Forward Activate FFC 2 Dial the DN to which your internal calls will be forwarded _intForward 3 Tap the Internal Call Forward soft key While away from your desk To deactivate Internal Call Forward Choose one of the following Tap the Internal Call Forward soft Lift the handset and enter the Er Internal Call Forward Deactivate FFC To reinstate Call Forward to the same number Tap the Internal Call Forward soft key nom ice Use Remote Call Forward Use the Remote Call Forward feature to forward calls from any telephone other than your own to any telephone To activate Remote Call Forward Cn d 1 Lift the handset San 2 If calli
28. 2 Class B Emissions Information Community CISPR 22 technology equipment Radio disturbance EN 55024 Information technology equipment Immunity characteristics Limits and methods of measurement EN 61000 3 2 Limits for harmonic current emissions equipment input current lt 16 A per phase EN 61000 3 3 Limitation of voltage fluctuations and flicker in low voltage supply systems for equipment with rated current lt 16 A Note 1 This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference Regulatory and safety information will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit dif
29. NORTEL Nortel Communication Server 1000 IP Phone 2007 User Guide Baa 00000000011113838 00000 irete Tororo 1 shi 0000101000 An AA NGG O1 mooo taa okro Kanya 0100000000090000 0000000001 00001010101000000 1010101001 Revision history Revision history February 2006 Preliminary 2 03 This document is up issued to support Nortel Communications Server 1000 Release 4 5 Note The Security features section has a new Secure communication subsection The LOGOS copyright and trademark information were updated August 2005 Standard 2 00 This document is up issued to support Nortel Communication Server 1000 Release 4 5 May 2005 Standard 1 00 This document is issued to support the IP Phone 2007 on Nortel Communication Server 1000 Release 4 0 Revision history Contents About the Nortel IP Phone 2007 11 Basic features 2 0 Ho onen ees 12 Telephone controls cee eee eee 13 Telephone display 0 0c eee eee 14 Application area 2220er nn 15 Tools Navigation area 22 222er 17 Touch panel 00 cece eee eee 18 Calibrate the touch panel 000000ee 19 AP O 19 Cleaning the Telephone Screen 19 Call features and Flexible Feature Codes 19 Security features ee 19 Secure Communication 000000 eee 20 Managing your
30. Phone 2007 The applications include e Corporate Directory e Personal Directory e Callers List e Redial List Make a call using Corporate Directory The Corporate Directory feature provides an alphabetical list of entries using last names You can search by name view additional information on each entry and dial Corporate Directory numbers To use Corporate Directory tap the Directory soft key and select Corporate Directory To search for a specific number 7 1 When prompted use the dialpad to enter ane the desired name in the last name first name format 2 Tap the Search soft key to find the search desired name A list of all the matches displays Make a call 3 Press the Up Down navigation keys to scroll and highlight a name in the Corporate Directory 4 Choose one of the following Ca Tap the Dial soft key to dial the resulting number lfthere is no match to the search query start a new search or change the information in the initial search cancel Tap the Cancel soft key to exit without dialing Make a call Make a call using Personal Directory The Personal Directory feature allows you to store a maximum of 100 entries consisting of names and numbers To use Personal Directory tap the Directory soft key and select Personal Directory For more information on how to configure and use Personal Directory refer to Personal Directory on page 115 To use the P
31. Station Control Password SCPW 20 Enter and edit text 2 cece eee nennen nn 23 Enter text using the telephone dialpad 23 Edit text using the soft keys 00 e eee eee 24 Enter text using the pop up keyboard 24 Enter text using the USB keyboard 25 Connect the IP Phone 2007 components 26 Before you begin eee eee 26 GIOS nak KA KANA NA eased week we anata AN AG NA ates 26 Configure IP Phone Local Options 28 Use Network Configuration 2222222 28 Use Local Diagnostics 2 2 2 nn nennen nn 28 Use Touch Panel Setup sen seen 29 Use Contrast and Brightness 0 eee uae 30 Use USB Devices 0 0 00 cee eee 32 Use TFTP Upgrade 00000 c eee ee 33 Use Preferences 0c eee eens 34 Configure services on the IP Phone 2007 37 Use the Telephone Options menu a 38 ACJUStVOIUMG ois eens ARIDA ee Wee eee KA a ea NGA 39 Adjust display screen contrast 43 Telephone Options menu 000 c eee eee 43 Tools MENU 2n AN KAR Sarnen an nk 44 Select a language cece eee eee 44 Telephone Options menu eaa 44 Tools MENU Goad aca een ea NA 45 Select Date Time format cece ae eee 45 Display diagnostics 0 0 eee eee 46 Choose Local DialPad Tone 20000
32. able 1 Feature Key text and icon displays Part 1 of 2 Text display Icon display About the Nortel IP Phone 2007 Table 1 Feature Key text and icon displays Part 2 of 2 Text display Icon display Tools Navigation area The Tools Navigation area provides controls for navigating between features and selecting tools This area is visible and functional at all times Figure 4 on page 17 shows the Tools Navigation area Figure 4 IP Phone 2007 Tools Navigation area D fh Chey Tools Applications Keyboard Primary application Telephone The Tools Navigation area has five main elements presented as touchable soft keys Tap this icon to determine which external graphical applications are registered for example My CallPilot and launch them by tapping on the appropriate icon Tap this icon to access the Telephone screen About the Nortel IP Phone 2007 Touch panel Tap this soft key to go to the primary graphical external application as configured by the administrator The soft key displays the icon of the primary graphical application Tap this icon to access the following tools used on the IP Phone 2007 e Network Configuration Local Diagnostics e Touch Panel Setup e Contrast and Brightness e USB Devices TFTP Upgrade e Preferences Tap this icon to display a virtual keyboard pop up keyboard for text entry The pop u
33. bmenus e The Telephone Options menu enables you or your system administrator to configure telephone preferences The Password Admin menu enables you or your system administrator to change the Station Control Password e The Virtual Office Login and Test Local Mode for branch office menus are listed when an IP Phone 2007 Class of Service is set for Virtual Office and branch office For more information see Virtual Office on page 122 Note The Password Admin Virtual Office Login and Test Local Mode menus may not be available on your IP Phone 2007 Consult your system administrator The Telephone Options menu offers the following menu options e Volume adjustment e Contrast adjustment e Language e Date Time e Display diagnostics e Local DialPad Tone e Set Info e Diagnostics e Call Log Options e Ring type e Call timer OnHook default path e Change FeatureKey label Configure services on the IP Phone 2007 e Name Display Format Note When an option has a sublist an ellipsis appears after the option In the Services menu the current setting for options is marked with a telephone icon Because this menu comes from the Call Server use the Up Down navigation keys for scrolling and tap the Select soft key Use the Telephone Options menu To use the Telephone Options menu 1 Tap the Services soft key Press the Up Down navigation keys to scroll and highlight Telephone Options
34. cUsr soft key Tap the System Speed Call Controller SScCtl soft key Make a call H 3 Dial the Speed Call code to nnp automatically dial the number Make a call using Hot Line Use the Hot Line feature to automatically dial a specific number To use Hot Line Tap the Hot Line soft key to automatically Hone dial the number Make an intercom call Use the Intercom feature to call a member of your intercom group by tapping the code assigned to each member To make an Intercom call Ca d 1 Lift the handset inom 2 Tap the Intercom soft key sag 3 Dial the one or two digit code for the aaa desired intercom group member Make a call To answer an Intercom call while on a line other than your Intercom group line 1 Choose one of the following keys Press the Hold key to put the current call on hold a Press the Goodbye key to end the call 2 Tap the Intercom soft key and begin to speak Answer a call Answer a call Each incoming call causes the telephone to ring the line DN soft key to flash and show a and the Message Indicator lamp to flash To answer a call Choose one of the following cz e Lift the handset e Press the Handsfree button located on the left side of the handset e Tap the line DN soft key beside the as el LCD indicator as it flashes e Press the Headset key if a headset is connected to your telephone While on
35. change Line Switchhook Flash feature during an established call to use a Centrex service such as Call Transfer or Three Way Calling To use Centrex Exchange Line Switchhook Flash 1 While on a call tap the Centrex Line GentrexSHF Switchhook Flash soft key A special dial tone sounds 2 Dial the codes for your custom Centrex feature em 3 Press the Goodbye key to end the call Charge a call or charge a forced call Use the Call Charge feature to charge a call to a specific account The Forced Charge feature charges long distance calls from a telephone restricted to local calls To charge a local or long distance call to an account before you dial ar 1 Lift the handset Gas 2 Tap the Charge soft key or dial the Call Detail Recording FFC Additional call features gaa 3 aus aus gua aus aaa Ga zus aaa Dial the charge account number When the dial tone sounds dial the number Choose one of the following Tap the Transfer soft key Tap the Conference soft key Choose one of the following Tap the Charge soft key Dial the Call Detail Recording FFC Dial the charge account number Tap the line DN soft key to return to the call Additional call features To charge a call to an account when you transfer a call j Tap the Transfer soft key The call is placed on hold Choose one of the following Tap the Charge soft key Dial the Call Detai
36. d stylus Calibration is required when stylus taps are not interpreted correctly To use Touch Panel Setup tool 1 Tap the Tools icon 2 Tap the Touch Panel Setup soft key The screen displays a calibration map the CANCEL soft key is displayed and the system prompts Touch the center of the red ball 3 Using the stylus tap each of the dots in order starting with the red dot in the lower left portion of the screen and following the sequence as prompted 4 After the third dot is tapped the display changes to indicate the result of the calibration If the calibration is successful the telephone reports Data calibration is CORRECT prompts Save Data Calibration and displays the YES and NO soft keys and calibration statistics Configure IP Phone Local Options Choose one of the following YES Tap the YES soft key to save the calibration settings and exit to the main display NO Tap the NO soft key to abandon the calibration settings and exit to the main display 5 If the calibration is not successful the telephone reports Data calibration is WRONG prompts Repeat Calibration and displays the YES and NO soft keys and calibration statistics Choose one of the following ves Tap the YES soft key to try the calibration again starting at step 3 Tap the NO soft key to abandon the NO calibration and exit to the main display Use Contrast and B
37. de a busy engaged signal Hi 1 Dial a telephone number and receive a ean busy signal 2 Choose one of the following Emo Tap the Override soft key Enter the Override FFC The people aaa in the targeted call receive a tone for pes approximately one second After aaa Override feature joins you to their call a short tone repeats every 16 seconds om 3 To terminate the call press the Goodbye key Use Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call To use Privacy Release in an established state Tap the Privacy Release soft key during a call Parties join the call by tapping the shared number DN soft key on their telephones Multiple Appearance DN feature Additional call features Use Radio Page Use the Radio Page feature to page a person and stay on the line until that person answers The paged person answers the call after entering a special Page Meet me code from any telephone To use Automatic Preselection Meet me page aan aaa aa aaa md 6 o 1 Lift the handset Dial the Radio Paging Access FFC The paging tone sounds two beeps followed by a dial tone Dial the number of the party you want to page After dialing the ringback tone sounds Note The paged person can use any telephone to enter a Radio Paging Answer FFC plus their own DN number If your call goes unanswered for a preset time
38. e registers with the Main Office and receives telephone services from the Main Office At any time during Normal Mode you can check local mode functionality make and receive calls by enabling Local Mode and returning to Normal Mode After testing you can return to Normal Mode by using the Resume Normal Mode command or by waiting for ten minutes Local Mode If the WAN connection goes down the IP Phone loses communication with the Main Office Terminal Proxy Server TPS The IP Phone then registers with the MG 1000B and receives telephone services from the MG 1000B Features such as Personal Directory Redial List and Callers List are not available when operating in Local Mode When in Local Mode the telephone displays LOCAL MODE Test Local Mode Use Test Local Mode to check local mode functionality make and receive telephone calls This is useful when provisioning has changed for an IP Phone on an MG 1000B Controller services 1 Tap the Services soft key Tee 2 Press the Up Down navigation keys to scroll and highlight Test Local Mode 3 Tap the Select soft key the telephone resets and registers to the branch office Additional features Resume Normal Mode Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality Note If the Resume Normal Mode command is not performed after testing the telephone automatically returns to Normal Mode in ten minutes 1
39. ect soft key naa 7 Use the dialpad to enter the new aaa password aga Ge 8 Tap the Select soft key to accept the new password Note If you are locked out of your IP Phone 2007 or forget your SPCW contact your system administrator To turn Password Protection On Off Note Directoy 1 Tap the Directory soft key 2 Press the Up Down navigation keys to KI scroll and highlight Change Protection Mode ena 3 Use the dialpad to enter your password sea if Password Protection is enabled enter 4 Tap the Enter soft key About the Nortel IP Phone 2007 Press the Up Down navigation keys to scroll and highlight one of the following Enable Password Protection Disable Password Protection Choose one of the following Yes to accept the selection Noto return to the Directory menu Tap the Done soft key Enter and edit text Enter and edit text You can enter and edit text on your IP Phone 2007 using the following methods e telephone dialpad e soft keys pop up keyboard USB keyboard optional The use of any of these methods for text entry depends on the applica tion Table 2 shows the applications and input devices that can be used for text entry Table 2 Application Text Entry Call Server related applications Dialpad for example changing feature key labels adding personal directory entries or for dialing Pop up or USB keyboard for numeric
40. elete soft key 3 Choose one of the following Eon or eancel Tap the Confirm soft key Tap the Cancel soft key To delete the entire Redial List Dole 1 Tap the Delete soft key 2 Choose one of the following or No Yes to delete entire Redial List mg No to return to the previous screen Additional features Virtual Office When you are away from your office telephone use the Virtual Office feature to transfer calls and all of your office telephone features to a remote telephone Note 1 Consult your system administrator to verify if the Virtual Office feature is available for your use Note 2 When designated as the office telephone the IP Phone 2007 can be activated for Virtual Office by an IP Phone 2002 IP Phone 2004 IP Phone 2006 IP Softphone 2050 or another IP Phone 2007 Note 3 When an IP Phone 2002 is logged in to an IP Phone 2004 IP Phone 2006 IP Phone 2007 or an IP Softphone 2050 using Virtual Office feature soft keys 4 5 and the Shift key are not available to it Note 4 A Virtual Office login from an IP Phone 2007 to an IP Phone 2002 or IP Softphone 2050 can be blocked in certain situations Consult your system administrator Virtual Office login To activate Virtual Office on your office telephone from your remote telephone services 1 Tap the Services soft key 2 Press the Up Down navigation keys to I scroll and highlight Virtual Office
41. er 82 Camp on Forced 74 108 Centrex Exchange Line Switch hook Flash 104 Change feature key labels 56 Charge a call or charge a forced call 104 Conferee Selectable Display and Disconnect 97 Conference call 96 Configure area code setup 52 Configure call log options 48 Configure Callers List log 48 Configure Local Options 28 Configure Name Display format 59 Configure New Call indication 50 Configure options 37 Configure Preferred Name Match 51 Connect the components 26 Contrast adjustment 43 Contrast and Brightness 30 Corporate Directory 64 D Date Time format 45 Directory applications 64 Display diagnostics 46 Display incoming calls 83 E Electronic Lock 93 Enhanced Override 107 Enter and edit text 23 External server applications 138 F Flexible Feature Codes FFCs 139 Forced Camp on 74 G Goodbye key 13 Group Call 98 H Handsfree dialing 62 Headset key 14 Hold key 13 Hospitality features 131 Hot Line 74 Hot Line feature 74 Intercom call 74 Internal Call Forward 90 L Language display 44 Last Number Redial 72 Local Area Network LAN 11 Local Diagnostics 28 Local Dialpad Tone 46 Local Mode 128 M Maid Identification 134 Make Set Busy 101 Malicious Call Trace 83 Media Gateway 1000B 128 Meet me page 111 Message Registration 133 Message waiting indicator 14 Mute key 14 N Navigation keys 14 Network Configuration 28 Normal Mode 128 O Off hook dialing
42. ersonal Directory scroll and highlight a name in the 1 Press the Up Down navigation keys to Personal Directory 2 Choose one of the following Tap the Dial soft key to dial the resulting number Tap the Cancel soft key to exit without dialing Make a call using Callers List The Callers List feature automatically stores up to a maximum of 100 callers After 100 callers are stored each additional caller overwrites the oldest entry To use Callers List tap the Directory soft key and select Callers List For information on how to configure and use Callers List refer to Callers List on page 118 To use the Callers List 1 Press the Up Down navigation keys to scroll and highlight a name in the Callers List Make a call 2 Choose one of the following Tap the Dial soft key to dial the Ca or cancel resulting number Tap the Cancel soft key to exit without dialing Make a call using Redial List The Redial List feature automatically stores a maximum of 20 previously dialed telephone numbers To use Redial List tap the Directory soft key and select Redial List For information on how to configure and use Redial List refer to Redial List on page 119 To use the Redial List 1 Press the Up Down navigation keys to scroll and highlight a name in the Redial List 2 Choose one of the following Tap the Dial soft key to dial the Ca or cancel resulting
43. et jack identified with a handset icon on the back of the telephone Connect the other end to the jack on the handset 2 Choose one of the following connections a Fora telephone not sharing LAN access with a PC connect one end of the CAT5 line cable to the LAN Ethernet port located on the back of the telephone identified with a LAN icon Plug the other end of the CAT5 line cable into the IP network b Fora telephone sharing LAN access with a PC connect one end of the CAT5 line cable to the LAN Ethernet port located on the back of the telephone identified with a LAN icon and the other end to the IP network Insert a second CAT5 line cable into the PC Ethernet port located on the back of the telephone identified with a PC icon and the other end into the Ethernet port of the computer Connect the IP Phone 2007 components 3 Contact your installation technician for the proper power option This telephone can be powered by an optional AC adapter or using Power over Ethernet WARNING If using an AC adapter you must use the IP Phone 2007 Global Power Adapter part number N0014020 or your phone will fail to operate 4 Thread the cord around the strain relief retaining hook and channel provided for a secure power connection 5 Secure the telephone footstand to the telephone base Use the angle grip on the top back of the telephone to change position 6 Contact your system administrator for configuration in
44. ferent from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Note 2 The user should not make changes or modifications not expressly approved by Nortel Any such changes could void the user s authority to operate the equipment Table 9 Safety Jurisdiction Standard Description United States UL 60950 3rd Safety of Information Technology Edition Equipment Canada CSA 60950 00 Safety of Information Technology Equipment European EN 60950 1 ITE equipment Safety Part 1 Community General requirements Australia New AS NZS Safety of Information Technology Zealand 60950 1 2003 Equipment Other Safety Approvals IEC 60950 1 ITE equipment Safety Part 1 General requirements Other US Canada Hearing Aid Compatibility HAC as per FCC Part 68 Australia AS ACIF S004 Voice Frequency Performance Requirements for Customer Equipment This equipment complies with the CE Marking requirements C Index A About the IP Phone 2007 11 Answer a call 76 Attendant Recall 80 AutoDial 69 AutoDial Transfer 102 Automatic Answerback 85 Automatic Wake Up 131 B Basic features 12 Buzz signal 103 C Calibrate the touch panel 19 Call features and Flexible Feature Codes 19 Call Forward 89 Call Join 95 Call Page Connect 103 Call Park 80 Call Pickup 85 Call timer 55 Call Waiting 87 Callers List 66 Calling Party Numb
45. he Volume control bar to adjust the volume of the ringer handset headset speaker and the Handsfree feature Press the right side of the rocker bar to increase volume press the left side to decrease volume Use the Goodbye key to terminate an active call Press the Hold key to put an active call on hold Tap the flashing line DN soft key to return to the caller on hold About the Nortel IP Phone 2007 I Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen The key rocks for up down left and right movements CO Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset Press the Speaker key to activate handsfree The speaker LED indicator lights to indicate when handsfree is active Press the Mute key to listen to the receiving party without transmitting Press the Mute key again to return to two way conversation The Mute key applies to handsfree handset and headset microphones The Mute LED indicator flashes when the Mute option is in use When a message is left for the user the A Message waiting indicator flashes Also NORTRL ane this indicator flashes when the set ringer is ON The two keys on either side of the navigation key are context sensitive soft keys with labels appearing on the display screen Telephone display The IP Phone 2007 provides a large color touch pane
46. he soft key Note After the label is assigned the number disappears and only the label appears on the screen next to the soft key Make a call To display an AutoDial number 1 Tap the Display soft key Telephone ee options 2 Tap an AutoDial soft key in the upper display area to display the number associated with that soft key To use AutoDial oo a 1 Lift the handset T 2 Tap an AutoDial soft key in the upper AutoDial display area to dial the number associated with that soft key Activate Ring Again Use the Ring Again feature if you receive a busy tone or if there is no answer Your IP Phone rings when the person you called becomes available Ring Again automatically redials the number To activate Ring Again aa 1 Dial a number and receive a busy tone aaa or no answer aga Make a call 2 Choose one of the following RngAgi Tap the Ring Again soft key aaa Enter the Ring Again Activate FFC aaa To call a Ring Again party when you receive notification en 1 After receiving the notification ring lift T the handset or if you are using the headset go to Step 2 2 Tap the Ring Again soft key to automatically dial the number To deactivate Ring Again before notification Choose one of the following RngAgn Perre Tap the Ring Again soft key a aaa second time aaa aaa Enter the Ring Again Deactivate FEC Make a call
47. highlight Buzzer Tap the Select soft key The buzzer sounds To increase or decrease the volume choose one of the following Tap the Up or Down soft keys Press the Up Down navigation keys Configure services on the IP Phone 2007 4 Choose one of the following Tap the Select soft key to save the changes and return to the Ga a cancel Telephone Options menu Tap the Cancel soft key to keep existing settings Adjust display screen contrast There are two ways to adjust the display screen contrast Services gt Telephone Options menu Tools menu Telephone Options menu To adjust the LCD display screen contrast tap the Services soft key select Telephone Options and select Contrast adjustment from the menu To adjust display screen contrast 1 To increase or decrease the display contrast level choose one of the or o Tap the Up or Down soft keys Press the Up Down navigation keys Configure services on the IP Phone 2007 2 Choose one of the following Tap the Select soft key to save the mia changes and return to the See or Gancal Telephone Options menu Tap the Cancel soft key to keep existing settings Tools menu The Tools menu method lets you adjust the contrast when the phone is not connected to a call server See Use Contrast and Brightness on page 30 for the procedure Select a language The display is available in multiple languages
48. il the conferee you want to disconnect appears on the screen f 2 Tap the DN soft key on which the 205 el conference call is established D 3 Choose one of the following For a single conferee press the Goodbye key If configured the Conference Count Display returns an updated total count of conferees The LCD indicator turns off For multiple conferees repeat steps 1 and 2 until all conferees are disconnected Then press the Goodbye key Use roup Call Use the Group Call feature to automatically call members of a predefined group one at atime until they all answer To call group members 1 Lifttheh Ca a ift the handset Talk with more than one person To answer a group call Tap the Group Call soft key or enter the Group Call FFC The feature automatically calls all group members The icon flashes until all members answer The telephone numbers of the group members appear on the display as they answer When the last person answers the Group Call indicator lights steadily When parties in your group are ona conference call or another group call they are not connected to your group call After everyone in the group has answered only the person who made the group call can put the call on hold Lift the handset Note the following about notification tones Ifyou are on a call and receive three ten second tones a group call is on your current extension If you are
49. ing 1 Leave the handset in the cradle in e 2 Tap the line DN soft key aaa 3 Dial the number when the dial tone aaa aaa sounds aaa Make a call C d 4 When the called party answers lift the handset 5 To terminate the call choose one of the C6 a following Replace the handset into the cradle Press the Goodbye key Use Handsfree dialing Use Handsfree dialing to use a built in microphone and speaker or a headset instead of the handset While on an active call you can switch between Handset and Handsfree mode 1 Press the Handsfree key ee 2 If a headset is connected press the Headset key aan 3 Dial the number aaa aga To discontinue a handsfree call em Press the Goodbye key Make a call To mute a handsfree call 1 Press the Mute key The LED indicator flashes 2 Press the Mute key again to return toa two way handsfree conversation To switch from Handsfree mode to Handset mode Lift the handset er d To switch from Handset mode to Handsfree mode 1 Press the Handsfree key 2 Replace the handset 6 0 To use a headset 1 Connect the headset to the headset jack or the handset jack op 2 Press the Headset key Make a call To switch from Handsfree mode to Headset mode COW Press the Headset key Use the Directory applications You can make calls using various Directory applications available on your IP
50. istration soft key To reset a meter to zero 1 Tap the Message Registration soft key 2 Dial the room Directory Number DN Press the key 4 Tap the Message Registration soft key BERN wo Use Maid Identification Use the Maid Identification feature to track the cleaning status of rooms The maid enters the information from the telephone in each room To enter cleaning status ru 1 Tap the Room Status soft key 2 Dial the Directory Number DN of the zus room for which the cleaning status is being changed Hospitality features u 3 Dial one of the following cleaning status aaa codes aaa 1 Cleaning requested 2 Cleaning in progress 3 Room cleaned 4 Room passed inspection 5 Room failed inspection 6 Cleaning skipped 7 Not for sale The interrupted dial tone sounds 4 Press the key ana 5 Dial the Maid ID If you dial the wrong aaa Maid ID press the key and redial the aaa ID RK 6 Tap the Room Status soft key Display Room Status Use the Room Status feature to print the status of a room using the Display Module To read the status of a room 8K 1 Tap the Room Status soft key Hospitality features 2 Dial the Directory Number DN of the room The DN displays followed by a two digit code The first digit indicates the occupancy status 0 Room vacant 1 Room occupied The second digit indicates the cleaning sta
51. l Recording FFC Dial the charge account number After the dial tone dial the number to where the call is to be transferred Tap the Transfer soft key when you hear the telephone ring Note You can talk privately to the person at the transfer number before you tap the Transfer soft key To charge a call to an account when you add someone to a conference call or Tap the Conference soft key The call is placed on hold Additional call features 2 Choose one of the following Tap the Charge soft key Dial the Call Detail Recording FFC aaa 3 Dial the charge account number aaa 4 Dial the number of the person you want aaa to add to the conference or 5 Tap the Conference soft key Use Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp on see Use Forced Camp on feature on page 108 Use Enhanced Override to make a simple call or a consultation call such as placing a call on hold and calling another party To use Enhanced Override Hing You receive a busy signal after dialing a aaa telephone number Additional call features 1 Choose one of the following Tap the Override soft key Enter the Override FFC to initiate a Forced Camp on If either person on the call disconnects at this time you receive an overflow fast busy engaged signal 2 Choose one of the following Emor Tap
52. l display that supports color XML HTML content through an external application server About the Nortel IP Phone 2007 The IP Phone 2007 window based user interface has two display areas e Application area Tools Navigation area Figure 2 shows an example of an idle LCD display screen Figure 2 IP Phone 2007 LCD display screen CS 1000 0113 3 16 Nortel CS1000M RLS 4 Application Area 21 New Caller s Na er 2 6 Tools Nav Area Quit Copy Note The display can differ from the above example To extend the life of the LCD panel the panel goes dark sleeps after a configured period of time See To use Contrast and Brightness on page 30 for information on configuring the time before the telephone sleeps Application area The Application area provides e line and feature soft key status information items such as caller number caller name feature prompt strings user entered digits date and time information and set information About the Nortel IP Phone 2007 e feature soft keys e soft keys Figure 3 shows the Application area Figure 3 IP Phone 2007 Application area Programmable line DN feature keys In the Feature area the soft keys can show either text or icons Table 1 shows the soft key text and icon equivalents The text labels are displayed by default and are changed using the Tools menu see To use Button Customizing Tool on page 34 for more information T
53. minder tone when a transferred call is not answered To use Timed Reminder Recall Forster 1 Tapthe Transfer soft key The call is put on hold H 2 Dial the number to which the call is being aaa transferred While on an active call 3 Choose one of the following to start the call timer Tap the Transfer soft key Replace the handset before the gt extension answers E d Note If the transfer is complete the recall timer stops If the transferred call is not answered your telephone rings C 2 1 Lift the handset to reconnect to the original caller 2 Choose one of the following Tap the Transfer soft key and repeat the transfer Ifthe transfer is picked up while you are on the line press the Goodbye key to complete the transfer While on an active call Use Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the call to the attendant To contact the attendant while on a call Are 1 Tap the Attendant Recall soft key and stay on the line until the attendant answers 2 Press the Goodbye key The caller em remains connected to the attendant Use Call Park Use the Call Park feature to hold temporarily park and retrieve a call from any telephone Using Call Park does not tie up a line When configured network wide Call Park can be used across networks A System Park Extension can be set to automatically park
54. most calls To park a call on the System Park DN or your own DN During an active call tap the Park soft key twice Ca Ca Note By default the call is parked on your DN unless a System Park is enabled to automatically park calls on the system While on an active call To park a call on a DN other than the System Park DN or your own DN Car 1 Tap the Park soft key aag 2 Dial the DN where you want to park the aaa call aaa rar 3 Tap the Park soft key To park a call using the SPRE code or FFC 1 Choose one of the following Fe ma EA Tap the Transfer soft key Tap the Conference soft key naa 2 Dial the Call Park FFC aaa aga H 3 To use an alternate DN from the System HH Park DN or your own DN dial the DN where you want to park the call Otherwise proceed to Step 4 4 Choose one of the following pr aa Tap the Transfer soft key Tap the Conference soft key While on an active call To retrieve a parked call C 2 1 Lift the handset Par 2 Tap the Park soft key 3 Dial the DN where you parked the call aaa Note If a parked call is not retrieved within a specified period of time it rings back to your telephone or to the attendant Record a Calling Party Number Use the Calling Party Number feature to record a caller s number or to charge a call to an account number during an established call To record a caller s number for accounti
55. ng from a telephone outside the H system dial your direct system access number and wait for dial tone ssa 3 Dial the Remote Call Forward Activate one FFC to activate the feature While away from your desk Dial your Station Control Password A dial tone sounds Choose one of the following Dial your DN To forward calls to the previous call forward telephone number press the key Do not perform steps 6 and 7 Dial the number to which calls are being forwarded If calls are forwarded to an invalid number a fast busy signal sounds Press the key To deactivate Remote Call Forward Cr 2 1 Lift the handset If calling from a telephone outside the system dial the direct system access number and wait for the dial tone Dial the Remote Call Forward Deactivate FFC While away from your desk aaa 4 Dial your Station Control Password aaa 5 After hearing the dial tone dial your DN 6 Press the key Secure your telephone Use the Electronic Lock feature to prevent others from making calls from your telephone The Electronic Lock feature is controlled using your Station Control Password SCPW To change your Station Control Password refer to Security features on page 19 To lock your telephone Cx 2 1 Lift the handset Eu 2 Dial the Electronic Lock Activate FFC aaa aaa De 3 Dial your Station Control Password aaa aaa While away from your desk
56. ng purposes Gar 1 Tapthe Call Party soft key The caller is placed on hold H 2 Diala charge account number or the aaa callers number aga Note For information on using the Charge soft key see Charge a call or charge a forced call on page 104 crary 3 Tap the Call Party soft key to return to the call While on an active call Display incoming calls Use the Display feature to display a second incoming caller s number and name if available during an active call without interfering with the call in progress To view the information on an incoming call while on a call in progress poo 1 Tap the Display soft key 2 Tap the flashing line DN soft key The 246 call waiting information displays Note When used with other feature soft keys the Display soft key displays information associated with those feature soft keys Trace a Malicious call Use the Malicious Call Trace feature to trace nuisance calls within your system Note This is not a default feature Contact your system administrator to configure this feature on your telephone To use Call Trace while on a call While on an active call To use Call Trace without a Call Trace soft key 1 Choose one of the following Tap the Transfer soft key f or er Tap the Conference soft key H H 2 Dial the SPRE code followed by 83 or nag dial the Call Trace FFC to automatically reconnect Incoming calls
57. oDial soft key to the Central Office after a Trunk Switchhook Flash You must be on a Central Office Exchange CO trunk call from or to a Central Office CO that offers Centrex or exchange line type features To use AutoDial Transfer when picking up an incoming trunk call 1 Tap the Centrex Switchhook Line Flash soft key and wait for interrupted dial tone 3 Press the Goodbye key to end the call 2 Tap the AutoDial soft key to call the Awodi e number desired Additional call features Use the Buzz signal Use the Buzz feature to notify another person of a call a visitor ora request Two telephones linked together enable one person to signal the other The person signaled hears a buzz To buzz the telephone linked to your telephone Tap the Buzz soft key The telephone linked Buz to your telephone buzzes as long as you hold the soft key Use Call Page Connect to make an announcement Use the Call Page Connect feature to make an announcement over a paging system Note A Page soft key on an attendant console overrides and disconnects the telephones The telephones must re access the page trunk To connect to Call Page Cay a 1 Lift the handset H 2 Dial the Page Trunk Access Code to HH complete the connection to the page system 3 Make your announcement em 4 Press the Goodbye key Additional call features Use Centrex Exchange Line Switchhook Flash Use the Centrex Ex
58. ock Permission Denied 1 Remote telephone has no Station Control Password Notify system administrator Permission Denied 3 Incorrect User ID entered Enter correct User ID Remote telephone has no Station Control Password Notify system administrator Additional features Table 5 Troubleshoot Virtual Office Part 3 of 3 Displayed Message Probable Cause Actions Permission Denied Incorrect User ID Enter correct User ID 4 entered Attempt to login toa Go to an remote IP Phone IP Phone 2002 or 2002 or IP Softphone IP Softphone 2050 2050 from an and try again or IP Phone 2007 consult your local some restrictions system administrator apply Permission Denied Incorrect User ID Enter correct User ID 5 entered Remote telephone Notify system does not have VOUA administrator Class of Service Permission Denied Incorrect User ID Enter correct User ID 6 entered Incorrect Station Select Retry and try Control Password again with the correct entered Station Control Password Server Unreachable Network problem Notify system 1 administrator if problem persists Server Unreachable Network problem Notify system 2 administrator if problem persists Additional features Media ateway 1000B The Media Gateway 1000B MG 1000B telephone can operate in Normal or Local Mode Normal Mode The telephon
59. on a call on another line when a group call is made you receive a long tone through the handset or speaker If you are already on a conference call or another group call you do not receive notification of a group call Talk with more than one person To end a group call Press the Goodbye key Note When the person who made the group call disconnects the call terminates for all members of the group However the members of the group call can disconnect from the call without affecting other members on the call Work without interruption Work without interruption This section describes features that provide uninterrupted work time Activate Make Set Busy Use the Make Set Busy feature to make your telephone appear busy to all callers To activate Make Set Busy Choose one of the following __MakeSetBsy Tap the Make Set Busy soft key e Lift the handset and enter the Make Set Er Busy Activate FFC To deactivate Make Set Busy Choose one of the following ___MakeSetBsy e Tap the Make Set Busy soft key a second time to deactivate the feature ee e Lift the handset and enter the Make Set Busy Deactivate FFC Additional call features Additional call features Contact your system administrator to determine if the following call features are available on your telephone Use AutoDial Transfer Use the AutoDial Transfer feature to transmit digits through your Aut
60. ou want ass to add to the conference call You can talk privately to the person you are adding at this time Note If you tap the Directory soft key you can also use Corporaie Directory or Personal Directory Redial List and Callers List to find and dial the number of the person you want to add to the conference call 3 Tap the Conference soft key a second cont time to conference all parties together Talk with more than one person If the person you attempt to add to the conference is unavailable om 1 Press the Goodbye key 2 Tap the line DN soft key with the se flashing status icon to return to your original call Use the Conferee Selectable Display and Disconnect feature Use the Conferee Selectable Display feature to list active conferees and disconnect a conferee from the conference call To view active conferees 1 While on a conference call tap the ConfDsp Conferee Selectable Display soft key to turn on the LCD indicator Each tap changes the screen to show a different active conferee Note This action has no effect on the display of other telephones involved in the conference om 2 Press the Goodbye key If configured the Conference Count Display returns an updated total count of conferees The LCD indicator turns off Talk with more than one person To disconnect a conferee 1 While on a conference call tap the Conferee Selectable Display soft key unt
61. p or USB keyboards can be used to enter text in some of the applications See Enter and edit text on page 23 for further information You perform point and click operations on your IP Phone 2007 using the touch panel The touch panel is used with the graphical user interface GUI to present soft keys directly on the display You can activate all Line DN soft keys and feature soft keys by using the touch panel See Cleaning the Telephone Screen on page 19 for important information About the Nortel IP Phone 2007 Calibrate the touch panel You calibrate the touch panel through the Tools menu which enables you to fine tune the touch panel You are prompted to use the stylus to tap three targets See To use Touch Panel Setup tool on page 29 for further information Stylus You operate the touch panel using a stylus or your finger However use of a stylus is recommended to avoid damage to the touch panel Cleaning the Telephone Screen Hold down the Goodbye key and then gently wipe the telephone screen with a soft dry cloth CAUTION Do not use any liquids or powders on the telephone Using anything other than a soft dry cloth can contaminate telephone components and cause premature failure Call features and Flexible Feature Codes System administration is required for call features and Flexible Feature Codes FFCs Contact your system administrator to configure these features and codes on you
62. ptions and select Ring type from the menu To select a Ring type 1 Press the Up Down navigation keys to scroll and highlight one of the ring types Tap the Play soft key to hear the ring tone 3 Tap the Stop soft key to stop the tone 4 Choose one of the following Tap the Select soft key to save the ring type and return to the Telephone Options menu P Ng NI Tap the Cancel soft key to keep existing settings Configure services on the IP Phone 2007 Enable Call Timer The Call Timer measures the length of each call To enable Call Timer tap the Services soft key select Telephone Options and select Call Timer from the menu To enable Call Timer 1 Press the Up Down navigation keys to scroll and highlight either Call timer Off Call timer On 2 Choose one of the following Tap the Select soft key to save the or Ganca setting and return to the Telephone Options menu Tap the Cancel soft key to keep existing settings Enable OnHook Default Path The OnHook Default Path option allows you to use a headset or the Handsfree feature to operate your IP Phone while it is on hook To enable OnHook Default Path tap the Services soft key select Telephone Options and select OnHook Default Path from the menu To enable OnHook Default Path 1 Select one of the following Handsfree enabled Headset enabled Configure services on the IP Phone
63. r an Automatic Wake Up call 1 Lifttheh Cz 2 ift the handset ana 2 Dialthe Automatic Wake Up Request aaa FFC aaa 3 Dial the Automatic Wake Up time ina aes 24 hour time format hhmm A tone sounds to confirm your entered time Note In a 24 hour time format 7 30 a m is entered as 0730 9 45 p m is entered as 2145 om 4 Press the Goodbye key Hospitality features To deactivate an Automatic Wake Up call 1 Lift the handset 2 Dial the Automatic Wake Up Quit FFC 3 Press the Goodbye key To verify the time for the Automatic Wake Up call 1 Lift the handset Dial the Automatic Wake Up Verify FFC Dial the Automatic Wake Up time in a 24 hour time format hhmm If your query matches the preset time a confirmation tone sounds Note In a 24 hour time format 7 30 a m is entered as 0730 9 45 p m is 2145 Press the Goodbye key Hospitality features Activate Message Registration Use the Message Registration feature to read change or reset meters that log your hotel telephone calls To read meters 1 Tap the Message Registration soft key 2 Dial the room Directory Number DN 3 Tap the Message Registration soft key To change a meter 1 Tap the Message Registration soft key 2 Dialthe room DN number 3 Dial the correct meter count 4 Press the key aaa aaa aaa aaa aaa aaa aaa aga Hospitality features 5 Tap the Message Reg
64. r telephone The Call features and FFCs must be assigned to your telephone and supported by system software Security features The following security features are available on your IP Phone 2007 e Secure communication e Managing your Station Control Password SCPW About the Nortel IP Phone 2007 Secure Communication Your IP Phone 2007 supports secure communication using SRTP and a Pre Shared Key PSK media encryption feature If the feature is enabled a security icon ii appears on the screen when your call is secured using SRTP PSK Contact your system administrator to find out if this feature is enabled on your phone Managing your Station Control Password SCPW Your Station Control Password SCPW enables the following security features Electronic Lock to prevent others from making calls from your telephone e Password protected telephone features for example Personal Directory Callers List and Redial List Your initial SCPW is defined by your system administrator Please contact your system administrator for detailed information To change your SCPW services 1 Tap the Services soft key oar Y 2 Press the Up Down keys to scroll and J highlight Password Admin Setect 3 Tap the Select soft key Ho 4 Use the dialpad to enter your password nan at the prompt Za 5 Press the Up Down keys to scroll and A highlight New Password About the Nortel IP Phone 2007 6 Tap the Sel
65. rightness The Contrast and Brightness tools are used to alter the physical settings of the display To use Contrast and Brightness amp 1 Tap the Tools icon Contrast and Brightness 2 Tap the Contrast and Brightness soft key Configure IP Phone Local Options The screen displays Contrast and a set of Down and Up soft keys Brightness and a set of Down and Up soft keys Sleep in xxx where xxx is atime in minutes or hours and a set of Down and Up soft keys To increase the display contrast tap the Up soft key beside the Contrast label To decrease the display contrast tap the Down soft key beside the Contrast label To increase the display brightness tap the Up soft key beside the Brightness label To decrease the display brightness tap the Down soft key beside the Contrast label Configure IP Phone Local Options ulo Use USB Devices To increase the time before the display sleeps goes black tap the Up soft key beside the Sleep in label The sleep time increases from the default and provides settings for 5m five minutes 15m 15 minutes 30m 30 minutes 1h one hour default 2h two hours Never screen does not go black Note Extending the sleep time or never sleeping reduces the life span of the display screen To decrease the time before the display sleeps goes black tap the Down soft key beside the Sleep in label The time decreases from the
66. s the Up Down navigation keys to scroll and highlight Log unanswered calls Choose one of the following Tap the Select soft key to save the setting Tap the Cancel soft key to keep existing settings Press the Up Down navigation keys to scroll and highlight the Incoming Calls option Tap the Select soft key Press the Up Down navigation keys to scroll and highlight the Log Mode option Tap the Select soft key Press the Up Down navigation keys to scroll and highlight Log All Calls Configure services on the IP Phone 2007 6 Choose one of the following Gera oT cancei Tap the Select soft key to save the setting Tap the Cancel soft key to keep existing settings Configure New Call indication You can configure the IP Phone 2007 to display a message to indicate a new incoming call was received The default setting is ON To configure New Call indication tap the Services soft key select Telephone Options and select Call Log Option from the menu To configure New Call indication 1 Tap the Select soft key to select Incoming Calls 2 Press the Up Down navigation keys to scroll and highlight New Call Indication 4 Press the Up Down navigation keys to scroll and highlight one of the following Ge Select 3 Tap the Select soft key I New call indication On New call indication Off Configure services on the IP Phone 2007 5 Choose one of
67. sed to enter text in the tools and graphical applications For number entry in telephone applications for example when dialing the keyboard can be used to enter digits 0 9 as well as star and pound Other characters are ignored Enter and edit text Enter text using the USB keyboard The USB keyboard when connected can be used to enter text in the tools and graphical applications For number entry in telephone applications for example when dialing the keyboard may be used to enter digits 0 9 as well as and Other characters are ignored When on a call the function keys f1 f2 f3 f4 f5 f6 f7 and f8 can be used to control the telephone Table 4 shows the function keys and their associated action during telephone calls Table 4 USB keyboard function keys during telephone calls Function key Action fl Go to Handsfree mode f2 Go to Headset mode f3 Place the current call on Hold f4 Mute the current call f5 Volume Up f6 Volume Down 7 Copy f8 Quit Connect the IP Phone 2007 components Connect the IP Phone 2007 components Before you begin CAUTION Damage to Equipment Do not plug the IP Phone 2007 into a regular telephone jack This results in severe damage to the IP Phone Consult your system administrator to ensure that you plug your set into a 10 100BaseT Ethernet jack Steps 1 Connect one end of the handset cord to the hands
68. structions Figure 5 shows connections on the IP Phone 2007 Figure 5 IP Phone connections LAN Ethernet port PC Ethernet port USB port AC Adapter jack Tilt adjust latch Configure IP Phone Local Options Configure IP Phone Local Options Your IP Phone 2007 has both local and server based options The local options cover the following entries in the Tools menu e Network Configuration Local Diagnostics e Touch Panel Setup e Contrast and Brightness e USB Devices TFTP Upgrade e Preferences Note 1 Many of the selections in the Tools menu are intended for system administrator use only Note 2 If Password Protection is enabled on your IP Phone 2007 you are prompted for a password when you open the Tools menu Entering text in the Tools menu items is easier with a USB keyboard Use Network Configuration The Network Configuration displays the information that was configured when the telephone was installed This tool is for administrator use only See IP Phones Description Installation and Operation 553 3001 368 for detailed instructions Use Local Diagnostics The Local Diagnostic menu contains tools that are used to diagnose local problems This menu is for administrator use only See IP Phones Description Installation and Operation 553 3001 368 for detailed instructions Configure IP Phone Local Options Use Touch Panel Setup The Touch Panel Setup tool calibrates the touch panel an
69. the Override soft key again Enter the Override FFC again aaa H The other two persons on the call aaa receive an override tone and a conference call is established between the three of you If anyone disconnects the other two persons remain connected om 3 To terminate the call press the Goodbye key Use Forced Camp on feature Use the Forced Camp on feature to automatically ring another telephone internal or external immediately after that telephone disconnects from its current call To use Forced Camp on saa You receive a busy signal after dialing a Eu telephone number Additional call features 1 Choose one of the following Tap the Override soft key Enter the Override FFC to initiate a aaa Forced Camp on aaa aaa aaa Note The person you called receives a tone You receive a ring ringback or a busy engaged signal depending on the options chosen You are now camped on to the number you dialed Hang up the telephone When the person you called finishes the existing call your telephone automatically dials the number and both telephones ring Answering a call camped on to your extension ow a When your telephone rings lift the handset Note You can program your telephone for either Camp on or Call Waiting but not both Additional call features Override a busy signal Use the Override feature to override a busy signal and interrupt another call To overri
70. the following Tap the Select soft key to save the Select or cancel setting Tap the Cancel soft key to keep existing settings Configure Preferred Name Match You can configure the IP Phone 2007 to display the name of the caller as defined in your Personal Directory The default setting is OFF To configure Preferred Name Match tap the Services soft key select Telephone Options and select Call Log Option from the menu To configure Preferred Name Match X 1 Press the Up Down navigation keys to EBEN scroll and highlight Preferred Name Match Select 2 Tap the Select soft key 3 Press the Up Down navigation keys to scroll and highlight one of the following Pref Name Match On Pref Name Match Off 4 Choose one of the following Tap the Select soft key to save the Select or cancel setting Tap the Cancel soft key to keep existing settings Configure services on the IP Phone 2007 Configure Area Codes The Area Code Setup menu enables a user to save up to three area codes When an incoming call arrives with an area code that matches one of the three stored area codes the incoming call number is reordered to display the telephone number followed by the area code as opposed to the area code followed by the telephone number This reordering is also performed when a user scrolls through their Callers List To configure an area code tap the Services soft ke
71. tion e Ethernet Information Server Information To view telephone information tap the Services soft key select Telephone Options and select Set Info from the menu To view telephone information 1 Press the Up Down navigation keys to scroll through the list to view telephone information 2 Tap the Cancel soft key to return to the z Telephone Options menu Diagnostics Choosing the diagnostics option in the Telephone Options menu presents the user with a screen that indicates the option is unsupported The OK soft key is presented Configure services on the IP Phone 2007 Configure call log options Use the Call Log option to configure the following preferences e Incoming Calls Log Mode New Call Indication e Preferred Name Match e Area code setup Configure the Callers List log You can configure the Callers List to log all incoming calls or only unanswered calls The default setting is Log all calls To log only unanswered calls tap the Services soft key select Telephone Options and select Call Log Options from the menu To log only unanswered calls 1 Press the Up Down navigation keys to scroll and highlight the Incoming Calls option 2 Tap the Select soft key scroll and highlight the Log Mode option 4 Tap the Select soft key Ge 3 Press the Up Down navigation keys to Ge Configure services on the IP Phone 2007 To log all calls Maka amp Pres
72. to Nortel Networks Nortel Nortel Logo the Globemark SL 1 Meridian 1 and Succession are trademarks of Nortel Networks Publication Number NN 10300 017 Document Release Preliminary 2 03 Date February 2006 Produced in Canada N RTEL www nortel com
73. tus of the room 1 Cleaning requested 2 Cleaning in progress 3 Room cleaned 4 Room passed inspection 5 Room failed inspection 6 Cleaning skipped 7 Not for sale 3 Tap the Room Status soft key To change the status of a room Tap the Room Status soft key Hospitality features 2 Dial the Directory Number DN of the room The DN displays followed by a two digit code The first digit indicates the occupancy status 0 Room vacant 1 Room occupied The second digit indicates the cleaning status of the room 1 Cleaning requested 2 Cleaning in progress 3 Room cleaned 4 Room passed inspection 5 Room failed inspection 6 Cleaning skipped 7 Not for sale 3 Using the dialpad enter the new status code for the room A three digit code appears The first digit indicates the occupancy status the second is the old cleaning status and the third is the new status 4 Tap the Room Status soft key External server applications External server applications Use External Server Applications to access a variety of applications directly from your IP Phone 2007 For more information about the External Server Applications consult the Nortel IP Phone External Server Applications User Guide Flexible Feature Codes FFC Flexible Feature Codes FFC Use Table 7 to track the FFCs assigned by your system administrator Table 7 Flexible Feature Codes FFC Feat
74. ure Automatic Wake Up Activate Feature Malicious Call Trace Automatic Wake Up Deactivate Override Automatic Wake Up Verify Pickup Directory Number Call Detail Recording Charge Account Pickup Group Call Forward All Calls Pickup Ringing Number Activate Call Forward All Calls Radio Paging Access Deactivate Call Park Radio Paging Answer Electronic Lock Remote Call Forward Activate Activate Electronic Lock Remote Call Forward Deactivate Deactivate Group Call Ring Again Activate Internal Call Forward Activate Ring Again Deactivate Internal Call Forward Station Control Password Deactivate Change Make Set Busy Virtual Office Terminal Log Off Activate Make Set Busy Deactivate Virtual Office Terminal Log On Flexible Feature Codes FFC Regulatory and safety information Regulatory and safety information Table 8 lists EMC compliance for various jurisdictions while Table 9 lists compliance with Safety standards Table 8 EMC Jurisdiction Standard Description United FCC CFR 47 Class B Emissions FCC Rules for Radio States Part 15 Frequency Devices see Notes 1a and 1b Canada ICES 003 Class B Emissions Interference Causing Equipment Standard Digital Apparatus Australia AS NZS 3548 Class B Emissions Information New CISPR 22 technology equipment Radio Zealand disturbance European EN 5502
75. volume choose one of the following Tap Up or Down soft keys gt Press the Up Down navigation keys 4 Choose one of the following Tap the Select soft key to save the changes and return to the Ge ei cancel Telephone Options menu Tap the Cancel soft key to keep existing settings Configure services on the IP Phone 2007 To adjust the Handsfree listen volume 1 Press the Up Down navigation keys to scroll and highlight Handsfree listen Ge 2 Tap the Select soft key 3 To increase or decrease the volume choose one of the following or Tap the Up or Down soft keys Press the Up Down navigation keys 4 Choose one of the following Tap the Select soft key to save the changes and return to the Ge Cancel Telephone Options menu Tap the Cancel soft key to keep existing settings To adjust the Headset listen volume 1 Press the Up Down navigation keys to scroll and highlight Headset listen 2 Tap the Select soft key Configure services on the IP Phone 2007 ra EEE 3 To increase or decrease the volume choose one of the following Tap the Up or Down soft keys Press the Up Down navigation keys Choose one of the following Tap the Select soft key to save the changes and return to the Telephone Options menu Tap the Cancel soft key to keep existing settings Press the Up Down navigation keys to scroll and
76. y select Telephone Options and select Call Log Option from the menu To configure default area codes three maximum 1 Press the Up Down navigation keys to a scroll and highlight Area Code Setup Select 2 Tap the Select soft key TE 3 Press the Up Down navigation keys to rt scroll and highlight one of the following 1st Code 2nd Code 3rd Code sea 4 Tap the Select soft key naa 5 Use the dialpad to enter the new area EGG code at the prompt Configure services on the IP Phone 2007 a B To edit area code display Choose one of the following Tap the Select soft key to save the setting Tap the Cancel soft key to keep the existing settings Press the Up Down navigation keys to scroll and highlight Area Code Setup Tap the Select soft key Press the Up Down navigation keys to scroll and highlight one of the following 1st Code 2nd Code 3rd Code Tap the Select soft key Use the Clear soft key to clear the area code Use the dialpad to enter the new area code using the Delete soft key to remove errors Configure services on the IP Phone 2007 7 Choose one of the following Tap the Select soft key to save the setting sett or cancel Tap the Cancel soft key to keep existing settings Choose Ring type The Ring type option sets the telephone ring tone To choose a ring type tap the Services soft key select Telephone O
77. z signal 0 00 e eee eee eee 103 Use Call Page Connect to make an announcement 103 Use Centrex Exchange Line Switchhook Flash 104 Charge a call or charge a forced call 104 Use Enhanced Override an 107 Use Forced Camp on feature 0 000 cee eee 108 Override a busy signal 0 000 cee eee eae 110 Use Privacy Release cece e nena 110 Use Radio Page 000 e eee eee ees 111 Use Voice Call xa maawa ct hie Krane nnd 113 Additional features 200 e eee eee eee 115 Personal Directory 2 00 cece eee eee 115 Callers List 4a ae eee dw eae ea 118 Redal Lisse deancenk de iia dhe ard 119 Virtual Office cide sae aed eA ee Oe een data 122 Virtual Office login uaaa naaa 122 Virtual Office on your office telephone 124 Virtual Office logout a 125 Troubleshoot Virtual Office 0000 125 Media Gateway 1000B a 128 Test LocalMode cee eee eens 128 Resume Normal Mode 22222222 129 Troubleshoot MG 1000B aa 129 Hospitality features AA 131 Set Automatic Wake Up 2 2 22 00000 eee eee 131 Activate Message Registration 133 Use Maid Identification 2222222 seen 134 Display Room Status 000 c eee eee 135 External server applications 22 200005 138 Flexible Feature Codes FFC

Nortel Networks 2007 IP Phone User Manual

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