HP Color LaserJet 1600 Service Manual
Contents
1. Partshere foubleshooting To better help our customers this HP Laserjet 1600 series troubleshooting page is simply a guide additional information for your convenience as you search for assistance in repairing your machine Although this information is provided for your convenience it is recommended for the most part that a technician inspects your office equipment It is recommended to consult with a professional when ordering your printer part s Chapter contents Shop with us while you troubleshoot Product information HP oem parts Quick access to printer information HP LaserJet maintenance kits Printer configuration iS l Toners for your printer Printer features Walk around HP fuser assembly units Software HP fuser kit 110v amp 220v Print media specifications Parts assemblies for printers Installation Site preparation Service maintenance parts Package contents Color laserJet printers Install input devices 4 LaserJet printers and parts Hard to find officejet parts Hard to find deskjet parts User friendly www partshere com Partshere Troubleshooting Product information This section provides information about the following topics Quick access to printer information Printer configuration Printer features Walk around Software Print media specifications www partshere com Partshere Troubleshooting Quick access to printer information User guide2. Figure 1 8 Envelope double side seam construction 4 Acceptable 2 Unacceptable Envelopes with adhesive strips or flaps Envelopes with a peel off adhesive strip or with more than one flap that folds over to seal must use adhesives that are compatible with the heat and pressure in the printer The extra flaps and strips might cause wrinkling creasing or even jams and might damage the fuser www partshere com Partshere Troubleshooting Labels Select the type of label that you are using from the Print dialog box or the printer driver CAUTION To avoid damaging the printer use only labels that are recommended for laser printers To prevent serious jams always use Tray 1 or Tray 2 to print on labels Never print on the same sheet of labels more than once or print on a partial sheet of labels When selecting labels consider the quality of each component e Adhesives The adhesive material should be stable at 210 C 410 F which is the printer fusing temperature Arrangement Only use labels with no exposed backing between them Labels can peel off sheets with spaces between the labels causing serious jams Curl Before printing labels must lie flat with no more than 13 mm 0 5 inch of curl in any direction e Condition Do not use labels that have wrinkles bubbles or other indications of separation Transparencies Use only Tray 1 or Tray 2 to print on transparencies Select Transparencies from the Print di
3. Contains detailed information for using the printer and troubleshooting problems This guide is available in two formats on the CD ROM that came with the printer in PDF format for printing and HTML format for online viewing It is also available through the HP Toolbox software Getting started guide Provides step by step instructions for installing and setting up the printer HP Color LaserJet 2600n series HP Toolbox Use to check the printer status and settings and to view troubleshooting information and online documentation www partshere com Partshere Troubleshooting Printer configuration HP Color LaserJet 1600 The HP Color LaserJet 1600 printer is available in the configuration described below Figure 1 1 HP Color LaserJet 1600 printer The HP Color LaserJet 1600 printer is a four color laser printer that prints eight pages per minute ppm in both monochrome black and white and color e Trays The printer comes with a single sheet priority feed slot Tray 1 and a universal tray Tray 2 that holds up to 250 sheets of various paper types and sizes or 10 envelopes It supports an optional 250 sheet paper tray optional Tray 3 e Connectivity The printer provides a Hi Speed Universal Serial Bus USB 2 0 port for connectivity e Memory The printer contains 16 megabytes MB of synchronous dynamic random access memory SDRAM No additional memory can be added www partshere com Partsher
4. You must perform a complete software installation to use the HP Toolbox The HP Toolbox provides links to printer status information and help information such as the user guide and tools for diagnosing and solving problems You can also view explanations and animations on the control panel See Managing and maintenance on page 29 for more information Uninstalling Windows software After a printing system installation use the uninstall icon in the HP Color LaserJet 1600 printer program group to select and remove any or all of the HP printing system components Starting the Uninstaller 1 Click Start select Programs All Programs for Windows XP and choose HP 2 Inthe HP Color LaserJet 1600 program group click the HP Color LaserJet 1600 uninstall icon 3 The uninstaller guides you through removing the printing system components B NOTE For driver only Add Printer New Driver installations delete the printer icon from the Printers folder Windows 98 Second Edition Windows Me Windows 2000 and Windows XP www partshere com Partshere Troubleshooting Print media specifications This section contains information about specifications for the quality of print media guidelines for print media usage and guidelines for print media storage General guidelines Some print media might meet all of the guidelines in this manual and still not produce satisfactory results This problem might be the result of improper handling un
5. status and control panel layout Control panel layout The printer contains the following lights and buttons on the control panel www partshere com Partshere Troubleshooting Figure 1 6 Control panel layout 1 Color print cartridge indicators 2 Attention light amber 3 Ready light green 4 Cancel Job button 5 Message area 6 Right arrow button 7 Select a button 8 Left arrow a button Display Figure 1 7 Control panel display The printer display gives you information about the printer job status and levels of supplies 1 Message area 2 Supplies gauges 3 Print cartridge colors are indicated from left to right black yellow cyan and magenta www partshere com Partshere Troubleshooting Software This section contains information about the software used with the HP Color LaserJet 1600 printer Supported drivers Software and supported operating systems For easy printer setup and access to the full range of printer features HP strongly recommends that you install the software that is provided Not all software is available in all languages See the Getting Started Guide for installation instructions and see the Readme file for the latest software information The most recent drivers additional drivers and other software are available from the Internet and other sources The printer supports the following oper
6. to 25 mm 0 99 inch stack height for Tray 2 HP Premium Cover paper 200 g m 75 Ib cover Single sheet of HP Cover paper for Tray 1 Up to 25 mm 0 99 inch stack height for Tray 2 Transparencies and opaque film Thickness 0 10 to 0 13 mm 3 9 to 5 1 mils Single sheet of transparency or opaque film for Tray 1 Up to 50 sheets for Tray 2 Labels Thickness up to 0 23 mm Single sheet of labels for up to 9 mils Tray 1 Up to 25 mm 0 99 inch stack height for Tray 2 Envelopes Up to 90 g m 16 to 24 Ib Single envelope for Tray 1 Up to ten envelopes for Tray 2 GES 1 The printer supports a wide range of standard and custom sizes of print media Check the printer driver for supported sizes 2 Capacity can vary depending on media weight and thickness and environmental conditions 3 Hewlett Packard does not guarantee results when printing with other types of heavy paper Optional Tray 3 specifications Table 1 6 Optional Tray 3 specifications Optional Tray 3 250 sheet Dimensions Weight Capacity tray Paper Minimum 76 x 127 mm 60 to 163 g m 16 to 43 Ib Up to 250 sheets 3 x 5 inches Maximum 216 x 356 mm 8 5 x 14 inches CE O SS SS a a a E a 1 The printer supports a wide range of standard and custom sizes of print media Check the printer driver for supported sizes 2 Capacity can vary depending on media weight and thickness and environmental conditions Unsupported medi
7. RGY STAR partner Hewlett Packard Company has determined that this product meets ENERGY STAR guidelines for energy efficiency ENERGY STAR is a U S registered service mark of the United States Environmental Protection Agency Economical printing e N up printing printing more than one page on a sheet and Printing on Both Sides features save paper Supplies e A Supplies Status page with print cartridge gauges that show the supply levels that remain For HP supplies only e No shake cartridge design e Authentication for HP print cartridges E www partshere com Partshere Troubleshooting Table 1 1 Printer features continued Feature HP Color LaserJet 1600 printer Internet enabled supplies ordering capability Introductory black yellow cyan and magenta print cartridges approximately 1 000 pages each based on approximately 5 coverage per color See Managing supplies on page 30 Accessibility Online user guide that is compatible with text screen readers All doors and covers can be opened by using one hand Expandability Optional Tray 3 This 250 sheet universal tray reduces how often you have to add paper to the printer Only one additional 250 sheet tray can be installed on the printer Memory 16 MB of DRAM B NOTE No additional memory can be added www partshere com Partshere Troubleshooting Walk around The following illustrations identi
8. a media to avoid Avoid using the following media e Paper that has been stapled Staples left in reused paper will cause printer damage that will require repairs that may not be covered under the warranty Sheets of labels that have been used more than once or partial sheets of labels Labels that are not specifically recommended for laser printers www partshere com Partshere Troubleshooting e Labels that are separating from the backing sheet or are wrinkled or damaged in any way e Transparencies that are not specifically recommended for laser printers e Media that has been stored in a high humidity environment e Labels with exposed glue or adhesive www partshere com Partshere Troubleshooting Installation This chapter contains information about the following topics e Site preparation e Package contents e Install input devices www partshere com Partshere Troubleshooting Site preparation Below are recommendations for the printer location and placement Operating environment The printer must be kept in a proper location to maintain the performance level that has been set at the factory In particular be sure that the environment adheres to the specifications listed in this chapter The printer must have 2 inches of space above and around it 407 mm 16 0 in 360 7 mm 14 2 in 660 mm 26 8 in Figure 2 1 Printer dimensions 1 Front view 2 Side view Make sure the
9. acceptable temperature and humidity levels or other variables over which Hewlett Packard has no control Before purchasing large quantities of print media always test a sample and make sure that the print media meets the requirements specified in the HP LaserJet Printer Family Print Media Guide available at http www hp com support ljpaperquide CAUTION Using print media that does not meet HP specifications can cause problems for the printer requiring repair This repair is not covered by the Hewlett Packard warranty or service agreements CAUTION Use only paper designed for laser printers Paper for inkjet printers may damage the printer This printer accepts a variety of media such as cut sheet paper including up to 100 recycled fiber content paper envelopes labels transparencies HP LaserJet glossy paper HP LaserJet Tough paper HP LaserJet Photo paper and custom size paper Properties such as weight composition grain and moisture content are important factors that affect printer performance and output quality Print media that does not meet the guidelines outlined in this manual can cause the following problems e Poor print quality e Increased jams e Premature wear on the printer requiring repair Paper and print media For print media specifications see Media support tables on page 16 Printing and storage environment Ideally the printing and media storage environment should be at or near room tempe
10. alog box or the printer driver The printer supports printing on color transparencies Use only transparencies that are recommended for use in laser printers Transparencies that are used in the printer must be able to withstand 210 C 410 F which is the printer fusing temperature CAUTION To avoid damage to the printer use only transparencies that are recommended for use in laser printers Media support tables This section contains information about the sizes weights and capacities of paper and other print media that each tray supports Supported print media for Tray 1 Tray 2 and optional Tray 3 This section contains information about the sizes weights and capacities of paper and other print media that each tray supports Tray 1 and Tray 2 specifications Table 1 5 Tray 1 and Tray 2 specifications Tray 1 and Tray 2 Dimensions Weight Capacity Paper Minimum 76 x 127 mm 60 to 163 g m 16 to 43 Ib Single sheet of 75 g m 3 x 5 inches 20 Ib paper for Tray 1 Maximum 216 x 356 mm Up to 250 sheets for Tray 2 8 5 x 14 inches E www partshere com Partshere Troubleshooting Table 1 5 Tray 1 and Tray 2 specifications continued Tray 1 and Tray 2 Dimensions Weight Capacity HP LaserJet glossy paper Same as the preceding 75 to 163 g m 20 to 43 Ib Single sheet of HP LaserJet and HP LaserJet photo paper listed minimum and glossy paper or HP LaserJet maximum sizes photo paper for Tray 1 Up
11. ating systems e Microsoft Windows 98 Second Edition and Windows Millennium Edition Me Add Printer installation e Microsoft Windows 2000 and Windows XP e Microsoft Windows Server 2003 The following table lists the software that is available for your operating system Table 1 2 HP Color LaserJet 1600 printer software Feature Windows 98 Second Windows 2000 Windows XP Edition Me Windows Installer vA VY Windows printer driver YW YW Y HP Toolbox software Va Va vA Software for Windows When you install the software for Windows you can directly connect the printer to a computer by using a USB cable See the Getting Started Guide for installation instructions and see the Readme file for the latest software information The following software is available to all users of the printer Printer drivers A printer driver is a software component that provides access to printer features and provides the means for the computer to communicate with the printer Using Help The printer driver has Help dialog boxes that can be activated from the Help button in the printer driver the F1 key on the computer keyboard or the question mark symbol in the upper right www partshere com Partshere Troubleshooting corner of the printer driver These Help dialog boxes give detailed information about the specific printer driver Help for the printer driver is separate from the Help for your program HP Toolbox
12. conforma oth gt Neo r Product Ne om s60 COR od ator performace TT COR etn perme tub chapter J Sew No MIX TAS PL LL Evaluation Unit Not for Resale ca Q6455Q SN CNMX123456 Product d Owa x Prochet de Chre Figure 1 5 Model and serial number information Control panel Understanding supplies status The supplies gauges show the consumption levels of print cartridges black yellow cyan and magenta Black yellow cyan and magenta supplies status gauges A appears instead of the consumption level when the level is not known This can occur in the following circumstances e Missing cartridges e Incorrectly placed cartridges e Cartridges with an error e Some non HP cartridges The supplies gauge appears whenever the printer shows the Ready state with no warnings It will also appear when the printer shows a warning or error message concerning a print cartridge or multiple supplies If a supply is empty the gauge will flash Understanding printer status Cancel Job button When the Ready light is blinking pressing Cancel Job cancels the current job e When a supplies status gauge is blinking and the Attention light is on indicating that a non HP supply has been installed pressing J Select allows you to continue printing www partshere com Partshere Troubleshooting A CAUTION You might not receive any indication when a non HP supply is empty For more information about using non HP
13. e Troubleshooting Printer features Table 1 1 Printer features Feature HP Color LaserJet 1600 printer Color printing e Provides laser printing in full color by using the four process colors cyan magenta yellow and black CMYK Fast print speed e Prints in black on letter size paper up to 8 ppm and on A4 size paper up to 8 ppm Prints in color on A4 letter at 8 ppm Excellent print quality e ImageREt 2400 provides 2400 dpi equivalent color quality through a multilevel printing process e True 600 by 600 dots per inch dpi text and graphics e Adjustable settings to optimize print quality e The HP UltraPrecise print cartridge has a finer toner formulation that provides sharper text and graphics Ease of use e Few supplies to order Supplies are easy to install e Convenient access to printer information and settings by using the HP Toolbox software e Convenient access to all supplies and to the paper path through the front door Flexible paper handling e Trays 1 and 2 for letterhead envelopes labels transparencies custom sized media postcards HP LaserJet glossy paper HP LaserJet Tough paper heavy paper and HP Laser Photo paper e A 125 sheet top output bin e Print on Both Sides manually Interface connections e Hi Speed USB 2 0 port Energy savings e The printer automatically conserves electricity by substantially reducing power consumption when it is not printing e Asan ENE
14. erformance The required condition is 20 to 24 C 68 to 75 F with a relative humidity of 45 to 55 The following guidelines should be helpful when evaluating the paper s storage environment e Print media should be stored at or near room temperature e The air should not be too dry or too humid to moderate the hygroscopic properties of paper The best way to store an opened ream of paper is to rewrap it tightly in its moisture proof wrapping If the printer environment is subject to extremes unwrap only the amount of paper to be used during the day s operation to prevent unwanted moisture changes Avoid storing paper and print media near heating and air conditioning vents or near windows and doors that are frequently open Envelopes Envelopes can be printed from Tray 1 or Tray 2 Select the type of envelope that you are using from the Print dialog box or the printer driver In your program set the margins for the envelope The following table gives typical address margins for a commercial 10 or DL envelope Table 1 3 Envelope specifications Type of address Top margin Left margin Return address 15 mm 0 6 inch 15 mm 0 6 inch Delivery address 51 mm 2 inches 89 mm 3 5 inches e For the best print quality position margins no closer than 15 mm 0 6 inch from the edges of the envelope e Avoid printing over the area where the envelope seams meet Envelope storage Proper storage of envelopes helps cont
15. fy the locations and names of key components of this printer Front view shown with optional Tray 3 Figure 1 2 Front view shown with optional Tray 3 1 Output bin 2 Printer control panel 3 Front door 4 Tray 2 250 sheets 5 Tray 1 single sheet priority feed slot 6 Tray 3 optional 250 sheets www partshere com Partshere Troubleshooting Back and side view WN Figure 1 3 Back and side view 1 On off switch 2 Power connection 3 Engine test button access door 4 Access door 5 Dust cover 7 USB connection Figure 1 4 Transfer belt ETB and print cartridges 1 Transfer belt ETB 2 Print cartridges CAUTION Do not place anything on the transfer belt which is located on the inside of the front door Otherwise the printer may be damaged adversely affecting print quality www partshere com Partshere Troubleshooting Model and serial number location The model number and serial numbers are listed on identification labels located on the rear of the printer The model number is alphanumeric such as Q6455A for the HP Color LaserJet 1600 printer The serial number contains information about the country region of origin the printer version production code and the production number of the printer HEWLETT PACKARD Numero ogiamonrtare G motta 931 pitt N ave Rng cmtory Mee Niner i v a BOIS 0109 00 TIO 127TV AC C a O60 ir 3 BA SGA Tha podaci
16. lace the used print cartridge in the bag for recycling 5 Grasp both sides of the print cartridge by the blue handles and distribute the toner by gently rocking the print cartridge from front to back VAN CAUTION Do not touch the shutter or the surface of the roller 6 Remove the orange shipping locks and the orange shipping tape from the new print cartridge Discard the shipping tape and shipping locks according to local regulations www partshere com Partshere Troubleshooting 7 8 10 11 Align the print cartridge with the tracks inside the printer and using the handles insert the print cartridge until it is firmly seated Turn on the printer After a short time the control panel should display Ready A NOTE Ifa cartridge is in the wrong slot or is the wrong type for the printer the control panel will display one of the following messages Incorrect yellow Incorrect magenta Incorrect cyan Incorrect black Installation is complete Place the used print cartridge in the box in which the new cartridge arrived See the enclosed recycling guide for recycling instructions If you are using a non HP print cartridge check the printer control panel for further instructions For more information about using non HP print cartridges see HP policy on non HP supplies on page 31 A NOTE When replacing or changing a black print cartridge a cleaning page will automatically print This helps preven
17. oting Install input devices Installing optional Tray 3 1 Turn off the power switch on the printer 2 Unplug the power cable maa 3 Place the printer on optional Tray 3 aligning the three 3 pegs on Tray 3 with the holes on the printer Loading Tray 1 Tray 1 the single sheet priority feed slot prints single sheets of print media or a single envelope Use Tray 1 when feeding one sheet of paper or one envelope postcard label HP LaserJet glossy paper HP LaserJet Photo paper or transparency You can also use Tray 1 to print the first page on different media than the rest of the document www partshere com Partshere Troubleshooting For information about loading special print media such as envelopes labels and transparencies see Print media specifications on page 13 To load Tray 1 1 Media guides ensure that the media is correctly fed into the printer and that the print is not skewed Slide the media width guides slightly wider than the print media 2 Feed print media into Tray 1 with the side to be printed down and the top short edge in first Make sure that the media is inserted far enough into the printer for the paper feed mechanism to grab the media The paper will reach the sensor after 140 mm 5 5 inches has been inserted The printer will then pause for 5 second before it pulls the paper into the printer HP recommends holding the paper on both sides when inserting EA NOTE Light weight
18. paper may buckle if held only on the short far edge as it is inserted As paper is inserted it trips the registration shutter For light weight paper holding it on both sides near the slot increases the ability for the paper to appropriately trip this shutter www partshere com Partshere Troubleshooting Installing supplies Print cartridges When a print cartridge approaches the end of useful life the control panel displays a message recommending that you order a replacement The printer can continue to print using the current print cartridge until the control panel displays a message instructing you to replace the cartridge The printer uses four colors and has a different print cartridge for each color black K cyan C magenta M and yellow Y Replace a print cartridge when the printer control panel displays one of the following messages Replace yellow cartridge Replace magenta cartridge Replace cyan cartridge Replace black cartridge The control panel display also indicates the color that should be replaced unless a genuine HP cartridge is not currently installed To change the print cartridge 1 Turn off the printer 2 Open the front door CAUTION Do not place anything on the transfer belt ETB which is located on the inside of the front door 3 Remove the used print cartridge from the printer www partshere com Partshere Troubleshooting 4 Remove the new print cartridge from the bag P
19. print cartridges see HP policy on non HP supplies on page 31 If you continue printing after the supply is empty damage to the printer can occur See Hewlett Packard limited warranty statement on page 276 Attention light Generally the Attention light blinks when the printer is out of paper when a jam has occurred or when other problems that need attention occur The Attention light is on and one of the Supplies Status gauges is blinking the first time a non HP supply is installed Ready light The Ready light is on when the printer is ready to print experiencing no errors that prevent printing and blinks when it is receiving data to be printed Ready light and Select button e When the Ready light is on and the Attention light is blinking pressing B Select continues the print job after you load print media for a manual feed or clears some errors e When the Ready light is blinking the front door has been opened and then closed Press 4 Select to return the printer to the Ready state If you do not press J Select the printer returns to the Ready state on its own Left and Right arrow buttons Use the Left arrow and cal Right arrow buttons to navigate through the printer control panel menus A Demo page can be printed by pressing the za Left arrow and m Right arrow buttons simultaneously Understanding control panel layout This section provides information about printer
20. printer has the following e Awell ventilated dust free area e As surface that will support up to 18 kg 40 Ibs e A constant temperature and humidity Do not install near water sources humidifiers air conditioners refrigerators or other major appliances e A hard level surface not more than a 2 angle Make sure to keep the printer away from the following e Direct sunlight dust open flames or water e Direct flow of exhaust from air ventilation systems e Magnets and devices that emit a magnetic field www partshere com Partshere Troubleshooting e Areas subject to vibration e Walls or other objects There must be enough space around the printer for proper access and ventilation Minimum system requirements The minimum system requirements for the HP Color LaserJet 1600 printer are listed below e 150 MB of free hard disk space e CD ROM drive e Available USB port Requirements for PC systems e Windows 98 SE and Me driver only e Windows 2000 and XP 32 bit Home and Professional e 233 MHz processor with 64 MB RAM www partshere com Partshere Troubleshooting Package contents Figure 2 2 Package contents on page 22 lists the package contents for the HP Color LaserJet 1600 Figure 2 2 Package contents 1 HP Color LaserJet 1600 2 Output tray 3 Power cable 4 Dust cover 5 Getting Started Guide 6 Software and user documentation CD ROM www partshere com Partshere Troublesho
21. rature and not too dry or too humid Remember that paper is hygroscopic it absorbs and loses moisture rapidly Heat works with humidity to damage paper Heat causes the moisture in paper to evaporate while cold causes it to condense on the sheets Heating systems and air conditioners remove most of the humidity from a room As paper is opened and used it loses moisture causing streaks and smudging Humid weather or water coolers can cause the humidity to increase in a room As paper is opened and used it absorbs any excess moisture causing light print and dropouts Also as paper loses and gains moisture it can distort This issue can cause jams As a result paper storage and handling are as important as the paper making process itself Paper storage environmental conditions directly affect the feed operation and print quality www partshere com Partshere Troubleshooting Care should be taken not to purchase more paper than can be easily used in a short time about three months Paper stored for long periods can experience heat and moisture extremes which can cause damage Planning is important to prevent damage to a large supply of paper Unopened paper in sealed reams can remain stable for several months before use Opened packages of paper have more potential for environmental damage especially if they are not wrapped with a moisture proof barrier The media storage environment should be properly maintained to ensure optimum printer p
22. ribute to print quality Envelopes should be stored flat If air is trapped in an envelope and creates an air bubble then the envelope might wrinkle during printing Envelope construction Envelope construction is critical Envelope fold lines can vary considerably not only between manufacturers but also within a box from the same manufacturer Successful printing on envelopes www partshere com Partshere Troubleshooting depends upon the quality of the envelopes When selecting envelopes consider the following components e Weight The weight of the envelope paper should not exceed 90 g m 24 Ib or jamming might occur Construction Before printing envelopes should lie flat with less than 6 mm 0 25 inch curl and should not contain air Condition Envelopes should not be wrinkled nicked or otherwise damaged Temperature Use envelopes that are compatible with the heat and pressure of the printer This printer fusing temperature is 210 C 410 F e Size Use only envelopes that are within the following size ranges Table 1 4 Envelope size ranges Tray Minimum Maximum Tray 1 or Tray 2 76 x 127 mm 3 x 5 inches 216 x 356 mm 8 5 x 14 inches Envelopes with double side seams Double side seam construction has vertical seams at both ends of the envelope rather than diagonal seams This style might be more likely to wrinkle Be sure the seam extends all the way to the corner of the envelope as illustrated below
23. t speckles on the front or back of printed documents A cleaning page can also be generated using the control panel or the HP Toolbox For information see To clean the printer at the printer on page 32 or To clean the fuser using HP Toolbox on page 33 www partshere com Partshere Troubleshooting
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