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HiPath Xpressions Compact - Voice Communications Australia

1. Mailbox names only contain alpha numeric characters The characters gt and lt A31003 S2510 A400 3 76A9 10 2002 HiPath Xpressions Compact Installation and Administration Guide 4 3 Administration System Configuration 4 3 3 Privileges for IVM Ports The voice mail ports are SO users who accept initiate and forward calls via call back outgoing external and internal dialing and hang up depending on the functionality used The relevant privileges must therefore be configured correspondingly dialing privilege ITR groups system feature transit etc This is generally ensured by the default configuration 4 3 4 IVM Group Line Assignment of IVM ports users to a group line is absolutely essential because call switching and call forwarding are executed via the group line extension number The group line type must be Cyclic All IVM ports users should always be assigned to a group line However each IVM port user may only be assigned to a single group line i e the assignment of the port s extension number to a group line must be unambiguous 4 3 5 Call Management A call destination list must be set up for the IVM ports with the IVM group line extension number as the first item in this list Call management must be set up correspondingly for users with a mailbox call forwarding to the IVM group line This is the call forwarding destination in the event of no answer or busy If need b
2. Appendix Data Transmission via FTP Preparation for Data Transmission Example for the transfer of the Backup File via FTP The example describes the procedure for the transfer of the backup file ivm_bak tar created on the IVM see section 8 1 The MS DOS prompt is used in the example Other terminal pro grams can generally be used 1 Open the MS DOS prompt Windows standard 2 Change to the directory into which the backup file should be transferred for example Hi com Assistant E xml 3 Enter the ftp command followed by the IP address of the IVM Default IP address of the IVM 192 168 1 2 C Hicom Assistant E xml gt ftp 192 168 1 2 example The completion of the ftp command can take a few moments 4 The prompt for the user name appears Username Enter the same user name needed for the Assistant Access for HiPath 5 The prompt for the password appears Enter the same password needed for the Assistant Access to HiPath 6 The FTP connection will be established This is identifiable by the prompt ftp gt Enter the binary command ftp gt binary example 8 Start the transfer of the backup file with the get command ftp gt get ivm_bak tar example Successful data transfer is confirmed by the following message Transfer complete example Example for transfer of the Restore File via FTP For data transfer proceed as described in section 8 2 The MS DOS prompt is used in the example Other terminal pr
3. Press the key after entering the number 5 In order to change to the function for activation of the notification call press the 1 key The Notification call is deactivated message is played back 6 The notification call function is activated by pressing the O key which is acknowledged with an appropriate announcement 7 All mailbox functions are exited by hanging up After leaving a message at the mailbox a notification call is made to the previously entered number 9 After answering the notification call and entering the mailbox password delete the record ed message and deactivate the notification call function delete the notification call number if necessary 5 3 AutoAttendant 5 3 1 Speed Dialing Destinations 1 Call the IVM group line extension number Enter the password and the AutoAttendant mailbox extension number if required 3 Select the Speed dial lt 0 gt function by repeatedly pressing the 3 key If a speed dialing number is being set up for the first time the No speed dialing destination message is played back 4 Press the O key a If no speed dialing destination exists After being requested to do so enter the speed dialing destination phone number Press the key after entering the number b Ifa speed dialing destination already exists Press the key change number and en ter the new speed dialing destination phone number after the prompt Press the key after enteri
4. lt MbNo gt 111 lt MbNo gt lt LogEvent gt lt LogEvent gt lt Time gt 2001 08 31T04 05 49 lt Time gt lt Action gt Creating mailbox lt Action gt lt MbNo gt 112 lt MbNo gt lt LogEvent gt lt LogEvent gt Summary of remaining events lt Time gt 2001 08 31T04 05 49 lt Time gt lt Action gt Creating mailbox 7 times lt Action gt lt MbNo gt 119 lt MbNo gt Last mailbox number to be created lt LogEvent gt A31003 S2510 A400 3 76A9 10 2002 11 2 HiPath Xpressions Compact Installation and Administration Guide List of Abbreviations This table shows some important abbreviations Abbreviation Definition AA AutoAttendant ACK Acknowledge CDS Customer Data Set COS Class Of Service DTMF Dual Tone Multy Frequency FTP File Transfer Protocol HW Hardware IP Internet Protocol IVM Integrated Voice Mail LAN Local Area Network MAC Medium Access Control MWI Message Waiting Indication PBX Private Branch eXchange SW Software TFTP Trivial File Transfer Protocol USBS User Signaling Bearer Service A31003 S2510 A400 3 76A9 10 2002 HiPath Xpressions Compact Installation and Administration Guide List of Abbreviations List of Abbreviations A31003 S2510 A400 3 76A9 10 2002 HiPath Xpressions Compact Installation and Administration Guide 1P A31003 S2510 A400 3 76A9 The information provided in this document contains merely general descriptions or characteristics of performance which in case of actua
5. 1 Table 9 2 Installation Requirements 0 0 0000 e eee ee eee 3 1 LED Signaling During Power Up 00 000 e eee eee eee 3 2 LED Signaling for Reload Procedure 000 eee eee eee 3 3 System data on the left hand side of the window 4 2 LED Indicators During Operation uses ld 6 1 Frequently Asked Questions 0000 cece eee eee eee 6 2 Mailbox Utilization Table with sample contents sorted according to number of messages 9 2 Channels Busy Table with sample contents 9 2 A31003 S2510 A400 3 76A9 10 2002 HiPath Xpressions Compact Installation and Administration Guide 0 7 List of Tables A31003 S2510 A400 3 76A9 10 2002 HiPath Xpressions Compact Installation and Administration Guide Preface 1 Preface This installation and administration manual is intended for system administrators and service technicians who are already familiar with the HiPath Xpressions Compact IVM and HiPath 3000 systems This serves as a reference work for initial start up software upgrades data backups and sys tem settings Beyond this it includes information regarding troubleshooting system monitoring and degree of utilization statistics and other service topics It does not provide instructions on operating the HiPath Xpressions Compact via the telephone interface user or super user Refer to the following documentation for this e HiPath Xpressions Com
6. 3300 19 POINT 8 Ports IVMS8 S30122 Q7379 X HiPath 3550 COM 8 Ports HiPath 3350 POINT IVMS8R S30122 K7379 Z HiPath 3500 19 COM 8 Ports HiPath 3300 19 POINT IVML8 S30122 Q7380 X100 HiPath 3750 PRO 8 Ports HiPath 3700 19 PRO IVML24 S30122 Q7380 X HiPath 3750 PRO 24 Ports HiPath 3700 19 PRO e Only one IVM module is allowed per system AN e The IVMP8 P8R module only functions in HiPath 33x0 systems e To prevent overheating the IVMS8 P8 may only be operated in the lower slots 5 7 9 in HiPath 3550 and HiPath 3350 wall casing e The IVMLx modules are not certified for operation in HiPath 3550 e ThelVML24 may not be used ina PCM Highway together with an SLM024 Full accessibility is otherwise no longer possible for master slave operation with the SLM024 e The IVM Lx may only be inserted into the slot directly to the left of the PSU in HiPath 37x0 systems The HiPath Xpressions Compact is linked to the HiPath 3000 system as an SO bus user i e dialing and additional information are transmitted via the D channel without utilizing any addi tional touch tone transmitter and receiver resources within the system Only navigation within a mailbox or entries made during a live connection are accomplished via touch tone inband sig naling In order to assure quick and simple setup the HiPath Xpressions Compact is equipped with a given set of parameters directly from the HiPath 3000 system during po
7. Call the extension number for the activated mailbox from an internal as well as an external phone and check to see whether or not the call is switched to the right mailbox the greet ing text for the corresponding mailbox can be heard 4 Record a message after the greeting has been played back Check to see whether or not message waiting indication is activated 5 Call the IVM group line extension number and enter the password and the mailbox exten sion number if required Check date and time for the recorded message and then delete the message After the last message has been played back the MWI function at the cor responding telephone should automatically be deactivated 5 2 Notification Call The notification call user outcall function included as of COS 3 should be tested for at least one mailbox The following steps must be executed for this 1 Call the IVM group line extension number 2 Enter the password and the mailbox extension number if required 3 Select the Notification call number function by repeatedly pressing the 3 key If a notifica tion call number is being set up for the first time the No notification call number has been entered message is played back A31003 S2510 A400 3 76A9 10 2002 HiPath Xpressions Compact Installation and Administration Guide 5 1 Final Testing AutoAttendant 4 After pressing the O key the telephone number can be entered to which notification calls should be placed
8. Initialize mailboxes button A new dialog box appears at which all existing mailboxes are displayed in the left hand field Mailboxes can be dragged and dropped or double clicked into the right hand field which displays all mailboxes to be initialized gt Select the desired mailboxes gt Activate the Initialize mailboxes button A message appears confirming data transfer 6 6 Resetting Mailbox Passwords If a user forgets his or her mailbox password it can be reset to its default setting Mailbox passwords are reset as follows gt Dialog box File Transmit gt Select connection to HiPath 3000 version 1 2 gt Select Maintenance and activate A connection is established to the HiPath system If an IVM has been installed to the HiPath system the IVM tab appears in the Maintenance dialog box A31003 S2510 A400 3 76A9 10 2002 6 8 HiPath Xpressions Compact Installation and Administration Guide 6 7 Troubleshooting and Maintenance Changing the Super User Password Select the IVM tab under Maintenance and activate the Read data button The required list of existing mailboxes is transmitted along with the version data the list is not displayed at present Click the Reset passwords button A new dialog box appears at which all existing mailboxes are displayed in the left hand field Mailboxes can be dragged and dropped or double clicked into the right hand f
9. L24 or the depressed position IVMS8 S8R IVMP8 P8R the module is in the operating mode If the switch is activated the module is disabled Existing connections are not interrupted but no new connections can be estab lished after disabling The yellow LED lights up after all connections a have been terminat ed see also section 6 1 A LAN interface is also available With IVMS8 S8R and IVMP8 P8R is is realized as an RJ45 plug leading directly from the module With IVML8 L24 a LAN adapter SIPAC 1U RJ45 arti cle number C39228 A7195 A10 leads directly from the backplane e RJ45 LAN connection 10 100 MBit sec backup restore upgrade A31003 S2510 A400 3 76A9 10 2002 2 2 HiPath Xpressions Compact Installation and Administration Guide Introduction Limits 2 3 Limits Up to 500 mailboxes can be installed The following mailbox types are limited AutoAttendant mailboxes 100 Information mailboxes 100 Depending on the module type 8 to 24 ports are supported IVMP8 P8R 8 Ports IVMS8 S8R 8 Ports IVML8 8 Ports IVML24 24 Ports A31003 S2510 A400 3 76A9 10 2002 HiPath Xpressions Compact Installation and Administration Guide 2 3 Introduction Limits A31003 S2510 A400 3 76A9 10 2002 HiPath Xpressions Compact Installation and Administration Guide Installation System Requirements 3 Installation All of the safety precautions included in the HiPath 3000 version 1 2 service manual must be observed HiP
10. LogEvent gt lt LogEvent gt lt Time gt 2001 08 31T04 05 49 lt Time gt lt Action gt Creating mailbox lt Action gt lt MbNo gt 103 lt MbNo gt lt LogEvent gt lt LogEvent gt lt Time gt 2001 08 31T04 05 49 lt Time gt lt Action gt Creating mailbox lt Action gt lt MbNo gt 104 lt MbNo gt lt LogEvent gt lt LogEvent gt lt Time gt 2001 08 31T04 05 49 lt Time gt lt Action gt Creating mailbox lt Action gt lt MbNo gt 105 lt MbNo gt lt LogEvent gt lt LogEvent gt Summary of remaining events lt Time gt 2001 08 31T04 05 49 lt Time gt lt Action gt Creating mailbox 2 times lt Action gt lt MbNo gt 107 lt MbNo gt lt LogEvent gt lt LogEvent gt An error is detected lt Time gt 2001 08 31T04 05 49 lt Time gt lt Action gt ERROR Creating mailbox lt Action gt lt MbNo gt 108 lt MbNo gt lt LogEvent gt A31003 S2510 A400 3 76A9 10 2002 HiPath Xpressions Compact Installation and Administration Guide 11 1 Appendix Sample Log File lt LogEvent gt Summary is restarted lt Time gt 2001 08 31T04 05 49 lt Time gt lt Action gt Creating mailbox lt Action gt lt MbNo gt 109 lt MbNo gt lt LogEvent gt lt LogEvent gt lt Time gt 2001 08 31T04 05 49 lt Time gt lt Action gt Creating mailbox lt Action gt lt MbNo gt 110 lt MbNo gt lt LogEvent gt lt LogEvent gt lt Time gt 2001 08 31T04 05 49 lt Time gt lt Action gt Creating mailbox lt Action gt
11. S2510 A400 3 76A9 10 2002 4 8 HiPath Xpressions Compact Installation and Administration Guide Administration IVM Configuration 4 4 2 1 Initial Configuration It is possible for initial configuration i e as long as no changes have been made to the table to allocate a mailbox with default values extension number and name from the system default COS is 4 to users of the HiPath system both active or with an assigned name gt Select Settings Auxiliary equipment Integrated Voice Mail IVM gt Click the Accept user mailbox data button This button is renamed after this action has been completed if other changes are made or after a CDS has been loaded containing IVM data Whether it makes more sense to transfer CDS data in this way and to delete unwanted entries or to make all required entries manually must be decided on a case by case basis 4 4 2 2 Mailbox Parameters e Mailbox extension number The mailbox extension number identifies the mailbox and is determined from redirecting info for switched calls and from the calling party number for direct calls Existing or virtual user extension numbers or user numbers from networked systems can be used as mail box extension numbers The extension number can be taken from the CDS for initial con figuration see section 4 4 2 1 it will then be independent of the extension number in the CDS When changing an extension number this could necessitate
12. Special dial tone for all other systems 4 3 7 Central Voice Mail Networked Systems Central voice mail is only possible with closed numbering or unique extension numbers A virtual user of the type phone mail must be set up in the networked systems Call forwarding to the IVM group line must be activated activation by associated dialing Call switchings or for wardings of users within the networked system must lead to the corresponding virtual user A31003 S2510 A400 3 76A9 10 2002 HiPath Xpressions Compact Installation and Administration Guide 4 5 Administration IVM Configuration 4 4 IVM Configuration Configuration is executed in the same way one would set up a CDS i e after parameters have been entered or changed in the individual dialog boxes under Settings they are transmitted to the system along with the CDS In the sections that follow it will be assumed that the procedure for CDS transmission is known and will no longer be mentioned If a mailbox currently being used is accessed during IVM configuration a message AN is played back to the user and he is disconnected from his mailbox 4 4 1 General Parameters General parameters are system wide settings applying to the IVM e Maximum mailbox extension number length This setting defines the maximum length of mailbox extension numbers Setting range 1 to 8 digits The default setting is 3 digits e Maximum message length in s
13. The following error message ap FTP access has not been Activate FTP access at the pears after attempting to log in via activated at the Assistant Assistant FTP Remote host has closed the connection 10 5 List of XML Files Upgrade backup and restore File Name Function ivm_aps tar IVM APS file ivm_lan1 tar IVM language 1 voice prompt file ivm_lan2 tar IVM language 2 voice prompt file ivm_lan3 tar IVM language 3 voice prompt file ivm_bak tar Backup file ivm_res tar Restore file A31003 S2510 A400 3 76A9 10 2002 HiPath Xpressions Compact Installation and Administration Guide 10 3 Appendix Data Transmission via FTP List of XML Files A31003 S2510 A400 3 76A9 10 2002 10 4 HiPath Xpressions Compact Installation and Administration Guide Appendix Sample Log File 11 Appendix Sample Log File In the following example 19 mailboxes are created simultaneously and an error occurs during creation of the 8 mailbox If more than 5 identical events are recorded they are summarized as of event 6 and the last identical event included in the summary is once again recorded in detail lt LogEvent gt Beginning of the first summarized event lt Time gt 2001 08 31T04 05 49 lt Time gt lt Action gt Creating mailbox lt Action gt lt MbNo gt 101 lt MbNo gt lt LogEvent gt lt LogEvent gt lt Time gt 2001 08 31T04 05 49 lt Time gt lt Action gt Creating mailbox lt Action gt lt MbNo gt 102 lt MbNo gt lt
14. adjustments in two plac es e Name This name can be taken from the CDS for initial configuration it will then be independent of the name in the CDS Any other name can be used here as well Personnel changes could necessitate changing the name in two places e COS The class of service determines the basic functions available for a mailbox see also sec tion 4 4 2 Setting Up Mailboxes Setting range COS 1 to COS 6 The default value is COS 4 e Param After double clicking this field additional mailbox specific parameters appear The follow ing parameters can be configured in the Mailbox parameters dialog box depending on the mailbox s COS designation Information mailbox Only COS 1 mailboxes can be set up as information mailboxes Information mailboxes allow the caller to navigate within the mailbox greeting with the touch tone keys at his telephone 5 seconds fast forward 5 seconds rewind pause and repeat greeting A31003 S2510 A400 3 76A9 10 2002 HiPath Xpressions Compact Installation and Administration Guide 4 9 Administration IVM Configuration 4 4 2 3 Language Either language 1 language 2 or language 3 can be selected for all COS 4 through COS 6 mailboxes COS 1 through COS 3 mailboxes use the set standard language The default setting is language 1 Greeting control Greeting control can be influenced here for COS 6 AutoAttendant mailboxes One of the following can be selected Day
15. for restore with LAN support see also section 10 1 To generate a valid restore archive proceed as described in section 8 2 When the As sistant asks if transfer should be started select the FTP transfer option The Assistant creates a file with the name vm_res tar in the XML subdirectory 2 Logon to the IVM with a PC or laptop using FTP see also section 10 3 Transfer the archive file with the name ivm_res tar to the IVM A31003 S2510 A400 3 76A9 10 2002 HiPath Xpressions Compact Installation and Administration Guide 8 3 Backup Restore Backup and Restore with LAN Support A31003 S2510 A400 3 76A9 10 2002 8 4 HiPath Xpressions Compact Installation and Administration Guide Statistics General 9 Statistics 9 1 General The statistics function provides information concerning system utilization mailbox utilization and busy times for the channels System utilization information includes general data regarding capacity utilization greetings and messages Three additional tables contain mailbox utilization data sorted according to various criteria The table for channel busy times shows the times dur ing which all available IVM channels were busy i e periods during which traffic levels no longer allowed for free access to the voice mail system The Assistant displays the following tab for this purpose e System utilization in the General tab e Mailbox utilization data in the following three ta
16. gt Introducing upgrade lt Action gt Start software upgrade lt SwitchPoint gt 2001 08 10T03 00 00 lt Switch Point gt lt Action gt Changing super user password lt Action gt Change the super user password lt Action gt Activating SW lock lt Action gt Disable IVM via software lock lt Action gt Deactivating SW lock lt Action gt Enable IVM by releasing the software lock lt Action gt Activating HW lock lt Action gt Disable IVM with disable switch lt Action gt Deactivating HW lock lt Action gt Enable IVM by releasing disable switch 6 3 3 Reading Out the Log File The log file is read out via the HiPath 3000 Manager E gt Dialog box File Transmit gt Select connection to HiPath 3000 version 1 2 gt Select Maintenance and activate A connection is established to the HiPath system If an IVM has been installed to the HiPath system the IVM tab appears in the Maintenance dialog box gt Select the IVM tab under Maintenance A31003 S2510 A400 3 76A9 10 2002 6 6 HiPath Xpressions Compact Installation and Administration Guide Troubleshooting and Maintenance The Trace File gt Activate the Execute file operations button gt Select LOG in the Read file field Specify the name of the file to which the log file should be saved at the PC gt Click the Read IVM gt PC button The log file is read out and is then available at the PC in compressed da
17. if necessary Beyond this instruction for administration with the super user function should be provided as well see user manual A31003 S2510 A400 3 76A9 10 2002 HiPath Xpressions Compact Installation and Administration Guide 5 3 Final Testing Finishing Up A31003 S2510 A400 3 76A9 10 2002 HiPath Xpressions Compact Installation and Administration Guide Troubleshooting and Maintenance LED Indicators During Operation 6 Troubleshooting and Maintenance 6 1 LED Indicators During Operation Yellow LED Green LED Description Required Action Off On Idle no calls Off Blinking At least one active port call 500 ms 500 ms Blinking Blinking Disable switch activated during 500 ms 500 ms a call 500 ms 500 ms On Off Module disabled or module er Check to see if the ror has occurred module has been de activated by HiPath 3000 Manager E or via the disable switch Replace module if defective Table 6 1 LED Indicators During Operation A31003 S2510 A400 3 76A9 10 2002 HiPath Xpressions Compact Installation and Administration Guide 6 1 Troubleshooting and Maintenance Frequently Asked Questions 6 2 Frequently Asked Questions Symptom Cause Remedy No connection to the IVM can be established The module is defective Replace the module All available IVM channels are busy Review statistics to see if the channels are busy If a IVML8 module is
18. this mode of operation No messages can be left in mailboxes and no mailbox administration is possible For this reason IVM users should be informed that administration functions and message recording will be temporarily interrupted before starting the backup Saved data includes mailbox configurations and greetings as well as saved messages if de sired The backup file may thus range in size from several kilobytes up to 3 gigabytes if recording capacity is fully utilized The time required for transmission of the backup archive depends upon the transmission speed of the selected transfer path and the size of the archive In order to reduce the amount of data the Assistant offers the following options e Backup all or only selected mailboxes including greetings e Backup the messages stored in the selected mailboxes Because mailboxes are backed up one after the other restricted operation is only effective for each individual mailbox for a short period of time After each individual mailbox has been saved to the backup archive it is once again fully operable The amount of backup data and file generation time depends to a great extent on the number of mailboxes and their respective messages In order to create a backup archive proceed as follows gt Dialog box File Transmit gt Select connection to HiPath 3000 version 1 2 gt Select Maintenance and activate A connection is established to the HiPath syste
19. used it should be re placed by an IVML24 module The module is disabled Set the disable switch back to the enable positions and or can cel disabling via the HiPath 3000 Manager E Mailbox does not respond Mailbox has not been set up Set up a mailbox for the corre sponding extension number via the HiPath 3000 Manager E Call switching or forwarding to the IVM group line extension number has not been set up for a given extension number Set up call switching or forward ing for the corresponding exten sion number call destination lists gt 294 destination IVM group line extension number Message recording is not possible The caller hears the mailbox greeting after which the call is released The mailbox was not activat ed after it was set up Note Message recording is always deactivated after initial installation Call the mailbox and enter the mailbox password to gain ac cess to mailbox control Message recording is deacti vated for the mailbox Call the mailbox and enter the mailbox password to gain ac cess to mailbox control and then activate message record ing Message recording is not possible The caller hears the follow ing message after the greet ing Message recording is not possible at the moment No more recording capacity total 100 hours Delete old messages Table 6 2 6 2 Frequently Asked Questions A31003 S2
20. 2 to 5 500 ms tion of the application minutes 500 ms Off On 5a Standby mode after power up has been completed Table 3 2 LED Signaling During Power Up A31003 S2510 A400 3 76A9 10 2002 3 2 HiPath Xpressions Compact Installation and Administration Guide Installation Reload Option Yellow LED Green Phase Significance Dura Required Action LED tion On Off 5b Module is disabled or a mod Check to see if the ule error has occurred module has been deac tivated by HiPath 3000 Manager E or with the disable switch Replace module if de fective Table 3 2 LED Signaling During Power Up The disable switch can be activated at any time during power up for example if disabling is indicated during phase 3 see table LED Signaling during Power Up Switching status is indi cated after power up has been successfully completed and during phase 3 Switching status is not indicated during the hard disk test or during initialization of the application phase 4 3 5 Reload Option The IVM can be returned to its factory default settings by executing a reload All cus AN tomer data saved to the IVM is irretrievably lost in this case mailboxes messages announcements This procedure is unnecessary for an IVM that has just been received from the fac tory and has not yet been used Reload is only advisable for IVM modules with an unknown status Reload is starte
21. 510 A400 3 76A9 10 2002 HiPath Xpressions Compact Installation and Administration Guide Troubleshooting and Maintenance Frequently Asked Questions Symptom Cause Remedy Mailboxes cannot be set up by the super user The sys tem administrator hears the following message No more mailboxes can be set up The maximum number of mailboxes has already been set up Delete unnecessary mailboxes A mailbox does not include all desired features The wrong COS setting has been configured Change the COS setting for the affected mailbox The mailbox cannot be con trolled with certain tele phones Touch tone signals are not recognized Activate the touch tone function in the HiPath system Message waiting indication remains active at telephone New messages have arrived or previous messages have not yet been played back MWI remains active until all new messages have been played back Long messages are truncat ed Maximum message recording duration has been exceeded during recording Increase maximum message recording duration via the Hi Path 3000 Manager E AutoAttendant mailboxes COS 5 or 6 cannot be set up by the super user The system administrator hears the following message No more mailboxes can be set up with this class of service The maximum number of mailboxes has already been set up Delete unnecessary AutoAtten dant ma
22. AC 1U RJ45 article number C39228 A7195 A10 After connecting the PC or laptop to the LAN interface using the cable all hardware require ments for data transmission have been met 10 2 Software Requirements A TCP IP stack and a suitable FTP tool must be installed to the PC or the laptop Refer to the corresponding documentation regarding configuration of the TCP IP stack and use of the FTP tool In order for data transmission to function correctly the IP addresses of the PC or the laptop and IVM must be set correspondingly The IVM s default IP address is 192 168 1 2 10 3 Preparation for Data Transmission After an FTP connection has been established by entering the IVM s IP address default 192 168 1 2 the user is requested to enter a user name and a password User name and password are checked against the system settings e login is only possible with user names and passwords which have been entered to the system As a rule the user group Service is adequate for log on authority However if the customer maintains the system him or herself or if a customer password has been assigned only this password may be used After successful log on data transmission can be started nary mode has to be updated see below FTP data transmission is executed in binary mode Before data transmission the bi A31003 S2510 A400 3 76A9 10 2002 HiPath Xpressions Compact Installation and Administration Guide 10 1
23. Channels busy tab contains a table which subdivides the day into 24 segments of one hour Time is shown in minutes during which all available IVM channels were busy for all seg ments i e periods during which traffic levels no longer allowed for free access to the voice mail system The table contains entries for the past 30 days Date 0 00 1 00 2 00 8 00 9 00 10 00 22 00 23 00 dd mm yyyy 0 59 1 59 2 59 8 59 9 59 10 59 22 59 23 59 26 01 2001 O 0 0 Kee 1 0 1 JO 0 25 01 2001 0 0 0 A 0 2 2 J0 0 24 09 2001 0 0 0 a 1 10 1 JO 0 Table 9 2 Channels Busy Table with sample contents This information is required to estimate IVM availability and to add additional channels if re quired replace IVM L8 with IVM L24 to increase availability of the voice mail system for call ers A31003 S2510 A400 3 76A9 10 2002 HiPath Xpressions Compact Installation and Administration Guide 9 2 Statistics Reading Out Statistical Data Reading Out Statistical Data In order to query statistics proceed as follows gt gt Dialog box File Transmit Select Maintenance and activate A connection is established to the HiPath system If an IVM has been installed on the HiPath system the IVM tab appears in the Maintenance dialog box Select the IVM tab under Maintenance Activate the Execute file operations button S
24. Networked Systems 2 0000 4 5 4 4 IVM Configuration tt dai fa Gea leita ented avy Seine ert ae ean 4 6 4 4 1 General Parameters sic Dei dat a wen a Oe Sap EA a dd ou 4 6 4 4 2 Setting Up Mailboxes cc tots AA geet eG 4x 4 8 442 1 Initial COMMGULANON 4044326 aros s ide Sebas 4 9 44 222 Mailbox Parameters x s cain tN eR ose A A rk eee 4 9 4 4 2 3 Setting Up Mailboxes using Templates 00002 eee 4 10 4 4 2 4 Checking Entries oi i oc gaia td wan oor eile Tecla be dto dai y 4 11 4 4 2 5 Renaming Mailboxes changing extension nuMbers 4 11 4 4 2 6 Deleting Mailboxes ioc es ca hee Pa Pane eae EDO RE EE oe eee eee 4 11 4 4 3 AutoAttendant Mailboxes 2 naaa 4 12 4 4 3 1 Inverinking MailbOxes 5c ese hee cata wane ees de eee rd Cakes 28 4 12 4 4 3 2 Automatic Information Services 0000 cece eee eee 4 13 4 4 3 3 Handling intercept system mailbox 00 00 eee ee 4 13 4 4 4 Information Mailboxes 6 ice io woe Oe kan eh de Eke yw Rata dn Rte Bhd 4 14 AAS Guest Mailboxes 3 Car otc ae ce ee eda Mauls eons wae anda 4 14 4 4 6 Central Voice Mail with Networked Systems 00000e eee eee 4 14 AAT LAN ACCESS aaa Gb AAA A ae e ea 4 15 A31003 S2510 A400 3 76A9 10 2002 HiPath Xpressions Compact Installation and Administration Guide 0 3 Contents 5 Final Testing ciar AAA aa eae ed 5 1 5 1 Normal Mailbox cria aa ea ae ae cP eas Ble ah E vee vale e a We eM hr 5 1 52 IN
25. OCUNCAHON Galliwiiaxa cree ch een nates e Sakae sete eke ak Sh weer 5 1 ad o ME eai O Sek A ede Ge Ge eoa abia Sh eae dade ek 5 2 5 3 1 Speed Dialing Destinations 0 0 0 cee 5 2 5 3 2 Call Forwarding to an Extension Number 000000 cee eee eee 5 3 5 3 3 Call Switching to a Mailbox n s aii ie 5 3 A aaa e San ow Seat ER 5 3 6 Troubleshooting and Maintenance oocoooooooco 6 1 6 1 LED Indicators During Operation 0000 6 1 6 2 Frequently Asked Questions 000 ee 6 2 63 Mhe Log File ud ia A ADE da 6 4 03 1 General cian aa 6 4 6 3 2 Evaluating ine Eog File siteen he ede hw ere toed Gude hes be eke beatae eee 6 4 6 3 3 Reading Out the Log File cani ack age aaa ae E 6 6 6 4 The Trace Flaca AOU ee ett ALY Si Ee he Sas 6 7 6 5 INIA ZINGIMAIDOXSS oink ais des sie eS et Ave De hon de eh Rat ak he de 6 8 6 6 Resetting Mailbox Passwords 0c eee 6 8 6 7 Changing the Super User Password 0000 eee eee eee ees 6 9 6 8 Disabling whe IVM t carro rotar a sarao ta 6 10 7 Software and Voice Prompt Upgrades oooooooooonorrrnnrr 7 1 El Gon dadas 7 1 7 2 APS and Voice Prompt Upgrades 00 cece eee eens 7 2 7 3 Upgrade with LAN Support a da oe a dwh Dees Ge bees y 7 4 BACKUP RESTO e asin fa coca se eee A A kw eee ae ee Smee a 8 1 Sol BackUp a oh otesned paeh earn RAE Beate eas owt ewes 8 1 8 2 ROSIN A A a ate Yat 8 2 8 3 Backup and Resto
26. Read data button The following system data now appears on the left hand side of the window Hardware version Hardware version from flash memory Software version Software version installed on the hardware Language 1 Version of the first voice prompt set Language 2 Version of the second voice prompt set Language 3 Version of the third voice prompt set MAC ID MAC ID for module Channels rel Number of usable channels Activated features Display of usable features Table 4 1 System data on the left hand side of the window 4 2 Language selection Several languages are installed in IVM The mailboxes can function with three which are cho sen from this pool The mailbox languages are changed as follows gt Dialog File Transfer gt Select connection to HiPath 3000 Version 1 2 gt Select Maintenance and activate A connection to HiPath will be established If there is an online IVM in this HiPath system the VM tab appears in the Maintenance dialog box gt Select the IVM tab under Maintenance and click the Read data button A31003 S2510 A400 3 76A9 10 2002 4 2 HiPath Xpressions Compact Installation and Administration Guide Administration System Configuration gt Activate the button Language selection A new dialog appears The available languages are displayed on the left Drag and drop the desired languages to the right area
27. SIEMENS HiPath 3000 HiPath Xpressions Compact Version 1 0 Installation and Administration Guide Contents Contents TPC 2 io RD teenie ke ad eae RARA we Ronee eee 1 1 2 INMFOUCUION ce tarda vee ed A wee bee A 2 1 2 1 A RN EE a eee Soh 2 1 2 2 IVM Control Elements and Interfaces 0 00 eee 2 2 2 MS Pee ea ets cas testa ty ef ce te nt la A as hay 2 3 S installations cia aah a Nh wy Aen AAA A wee acme eee eae 3 1 3 1 System Requirements si tin tee Se TVE dale edie ye ele Senate de 3 1 3 2 Installing Ferrites to HiPath 3750 and HiPath 3700 systems only 3 2 3 3 Hard Disk Shipping Brace 26 4 4 db ced ded hen dw paa od adeeb eh Ox 3 2 SA OWA asi ie Se cree aa ah te Sah eat otis halo RA AA ti aS le ee ev ORE 3 2 A O O O 3 3 4 Administration asa esi as e A a REE 4 1 4AN Vet SION QUE Aes 5 8 ir A ee Seton tdt dd 4 2 4 2 Language Select y viii di A eee we ae heed an 4 2 4 3 System Configuration extra okGaus oe ane ia ahosesoiiet edhe 4 3 4 3 1 USBS Par m telSs es es ones Seek ee be eee ee E E aa ae Ae ee es E 4 3 4 3 2 User Extension Numbers isis pu dick wea Mw ede be dale O We ae by ba 4 3 4 3 3 Privileges for IVM PONS 3 4444446 Gas enka oe Sada e eee ibe oe oko ees 4 4 4 3 4 IVM Group LING 2s cot ese o ne 25 SSeS Ew ESE eee eee A 4 4 4 3 5 Call Management 2 36 ce oe deta cti ty ee eae tae ada eee ee 4 4 4 3 6 Message Waiting Options ii ex eee hes HERG Oe ene eee 4 5 4 3 7 Central Voice Mail
28. ailboxes are deleted by deleting the corresponding mailbox extension number after selecting Settings Auxiliary equipment Integrated Voice Mail IVM After acknowledgement with OK or Accept a warning appears indicating that all mailbox settings and messages will be lost A31003 S2510 A400 3 76A9 10 2002 HiPath Xpressions Compact Installation and Administration Guide 4 11 Administration IVM Configuration 4 4 3 AutoAttendant Mailboxes AutoAttendant mailboxes are COS 5 or COS 6 mailboxes COS 5 and 6 mailboxes are distin guished by the fact that switching and interlinking to other mailboxes or users is made possible with the speed dialing function speed dialing numbers O through 9 In this way for example menu driven selection of an announcement language can be realized Additionally 1 or 2 COS 6 with Day Night greeting control intercept destinations can be defined After the AutoAttendant mailbox has been set up by assigning the corresponding COS desig nation the greeting must be recorded The recorded mailbox greeting is played back to the call er as an announcement 4 4 3 1 Interlinking Mailboxes The caller must always first dial into an AutoAttendant mailbox that allows him to switch to an other mailbox via speed dialing speed dialing numbers 0 through 9 This mailbox may also be an AutoAttendant mailbox allowing for the realization of multi level applications Destinations other than AutoAttend
29. and compatibility yyy Version number tar Archive file Examples IVM01018 tar IVM SW release 1 0 version 018 GER01014 tar German language set release 1 0 version 014 ENG01012 tar English language set release 1 0 version 012 The release entry xx is used for compatibility testing An APS with release 1 0 xx 01 can only be updated with voice prompt files with the same release Version numbers of APS and voice prompt files may on the other hand be different 7 2 APS and Voice Prompt Upgrades Installation of a new APS version IVM software may necessitate the installation of a new voice prompt version and vice versa For this reason current IVM version data must be determined and checked against the new file versions for compatibility before starting the upgrade Current versions can be queried as de scribed in section 4 1 A compatibility test is executed before the files are transferred by HiPath 3000 Manager E which may result in an error message During this process the IVM also takes files with the corresponding format into consideration which have already been transferred to the IVM for example via LAN Due to the fact that the changeover time is in the future the compatibility test is executed once again before changeover takes place If incompatibility becomes apparent at this time an entry is made to the system error memory error class error number 32 16 A31003 S2510 A400 3 76A9 10 2002 7 2 HiPat
30. and or voice prompt upgrades Software and or voice prompt data transfers do not effect the functions of the IVM and can thus take place during normal operating hours The time at which upgrades become effective changeover time should be outside of normal business hours and should be coordinated with the system administrator System software and voice prompt data files can be installed simultaneously The IVM need not be disabled for this E A Changeover Time P A A pS o Does not max 9 min File accept Operating Transfer any new Mode Normal During calls Restart Normal Operation Normal software Operation l l l Operation ock l l LED A Green ON or Green OFF Green OFF Green OFF Green ON or Indication Green Blinking Yellow ON Yellow OFF Yellow Blinks Green Blinking Figure 7 1 Restricted Operation During Upgrades A31003 S2510 A400 3 76A9 10 2002 HiPath Xpressions Compact Installation and Administration Guide 7 1 Software and Voice Prompt Upgrades APS and Voice Prompt Upgrades So called TAR files are transmitted to the IVM during APS upgrades as well as voice prompt upgrades Files are named according to the following convention IVMxxyyy tar IVM Identifies IVM software xx Identifies release and compatibility yyy Version number tar Archive file ZzZzxxyyy tar zzz Identifies the language of the voice prompt set xx Identifies release
31. ant mailboxes always represent end points within the interlinked system Configuration is executed as follows gt Select Settings Auxiliary equipment Integrated Voice Mail IVM gt Click the Additional settings button gt Select Automatic call switching All AutoAttendant mailboxes COS 5 and COS 6 are displayed under Mailbox extension number name all known users appear under Users and all known mailboxes are listed under Installed mailboxes gt a Speed dialing destinations can be selected from the Users and Installed mailboxes lists via drag amp drop The destination type is automatically set to Call number or Mailbox or gt b Speed dialing numbers can be entered directly In this case the type of destination should be set to either Mailbox Call number or CO ext Call number can be either an internal or external number CO ext will activate an outside line before dialing the entered number Speed dialing destinations can be deleted from an AutoAttendant mailbox by dragging them to the trashcan icon and dropping them speed dialing destination the second mailbox can be accessed directly by double If the extension number of a further AutoAttendant mailbox has been entered as a clicking the appropriate field It is not possible to exit the dialog box before all entries have been completed for example if an
32. are preconfigured by the system but can be adapted to customer re quirements if requested e Language 1 German Language 2 English Language 3 French e Number of messages which can be saved per mailbox default 5 messages e Maximum message length default 2 minutes e Mailbox password length default 4 digits e Announcement of the caller s number default no announcement e Number of notification call attempts default 3 attempts e Repetition interval for notification call attempts default 15 minutes Administration via HiPath 3000 Manager E is described in the following sections For clarity ad ministration has been subdivided into the conventional setup system configuration and the ex tended IVM configuration The chapter System configuration in section 4 3 does not include a complete description it only addresses special IVM features A31003 S2510 A400 3 76A9 10 2002 HiPath Xpressions Compact Installation and Administration Guide 4 1 Administration Version Query 4 1 Version Query It is advisable to query the IVM software version after power up gt Dialog box File Transmit gt Select connection to HiPath 3000 version 1 2 gt Select Maintenance and activate A connection to HiPath is established If an IVM has been installed to the HiPath system the VM tab appears in the Maintenance dialog box gt Select the IVM tab under Maintenance and click the
33. ath Xpressions Compact modules should be handled like all other HiPath 3000 modules The IVMS8 S8R and the IVMP8 P8R may not be inserted or removed dur ing operation although this is possible with the IVML8 and the IVML24 3 1 System Requirements Installation of HiPath Xpressions Compact is only possible if the following requirements have been met One free slot Only directly to the left of the PSU in HiPath 37x0 systems Not together with an SLMO24 on the same PCM highway if a IVML24 is used Only in the lower slots of HiPath 3550 HiPath 3350 wall systems One IVM module IVMP8 S30122 Q7379 X100 IVMP8R S30122 K7379 Z100 IVMS8 S30122 Q7379 X IVMS8R S30122 K7379 Z IVML8 S30122 Q7380 X100 IVML24 S30122 Q7380 X One ferrite In HiPath 3750 and HiPath 3700 systems only article number C39022 Z7000 C7 IVM software HE100V 01 1xx or higher P50038 P0100 A1 PBX hardware HiPath 3000 V1 2 with controller CBCPR CBCC CBCP CBRC CBRP System software HiPath 33x0 ab HE550U 53 7xx P30370 P856 A610 HiPath 35x0 ab HE550T 53 7xx P30370 P857 A610 HiPath 37x0 ab HE550S 53 7xx P30370 P855 A610 HiPath 3000 Mana HA550B 53 xxx or higher P50038 P1510 A1 ger E Table 3 1 Installation Requirements The fourth block of the article number must be taken from the approval documentation A31003 S2510 A400 3 76A9 10 2002 HiPath Xpressions Compact Installation and Administration Guid
34. bs with max 25 entries Sorted according to number of messages Sorted according to recording time Sorted according to message age e Channels busy table The General tab contains the following data e Utilized overall recording time in minutes and as a percentage of maximum available capacity e Total number of greetings e Total duration of greetings in minutes e Average greeting duration in minutes e Total number of messages e Total duration of messages in minutes e Average message duration in minutes Each of the three tabs for mailbox utilization data contain a table with identical entries although the tables are sorted according to different criteria namely e Sorted according to number of messages e Sorted according to recording time e Sorted according to message age A31003 S2510 A400 3 76A9 10 2002 HiPath Xpressions Compact Installation and Administration Guide 9 1 Statistics General Mailbox _ Total Number _ Total Recording Last TUI Newest Oldest Extension Number of of New Time h min Access on Message Message Number Messages Messages dd mm yyyy dd mm yyyy dd mm yyyy 100 6 2 05 23 25 09 2001 27 09 2001 22 09 2001 123 4 0 09 12 27 09 2001 27 09 2001 13 09 2001 125 3 1 04 43 26 09 2001 27 09 2001 19 09 2001 Table 9 1 Mailbox Utilization Table with sample contents sorted according to number of messages The
35. d by activating the disable switch four times Off On Off On during the LED test phase 2 as described in section 3 4 Power Up The LED test is aborted in this case and both LEDs blink for about 5 seconds to acknowledge reloading Yellow LED Green LED Phase Significance Dura Required tion Action On On 2 LED test reload option 10s Blinking Blinking 2a Reload acknowledgement 5s Table 3 3 LED Signaling for Reload Procedure After reloading has been completed power up is initialized beginning with phase 1 as de scribed in section 3 4 A31003 S2510 A400 3 76A9 10 2002 HiPath Xpressions Compact Installation and Administration Guide 3 3 Installation Reload Option A31003 S2510 A400 3 76A9 10 2002 HiPath Xpressions Compact Installation and Administration Guide Administration 4 Administration The time required for configuring the HiPath 3000 system with IVM depends to a great extent upon the size and the complexity of the customer s telephone system as well as the desired IVM functions Thus the following points should be discussed with the customer before instal lation e Required languages voice prompts e Extension number assignments for mailboxes with names e Mailbox classes mailbox privileges COS e Greeting control day and nighttime operation e AutoAttendant mailboxes and corresponding speed dialing destinations e Information mailboxes The following parameters
36. d to this archive xml gz The TRACE file can contain also CORE files which log the last SW status in the case of an error post mortem dump CORE files helps the development for the error analysis A31003 S2510 A400 3 76A9 10 2002 HiPath Xpressions Compact Installation and Administration Guide 6 7 Troubleshooting and Maintenance Initializing Mailboxes 6 5 Initializing Mailboxes If an existing mailbox is assigned to a new user it is advisable to delete any existing messages greetings user names and speed dialing destinations and to reset the password to its default setting This is accomplished through mailbox initialization After initialization mailbox recording is activated and the deputy function and the notification call are deactivated Mailbox name and COS remain unchanged although they can be changed with the adminis tration function if required Mailboxes are initialized as follows gt Dialog box File Transmit gt Select connection to HiPath 3000 version 1 2 gt Select Maintenance and activate A connection is established to the HiPath system If an IVM has been installed to the HiPath system the IVM tab appears in the Maintenance dialog box gt Select the IVM tab under Maintenance and activate the Read data button The required list of existing mailboxes is transmitted along with the version data the list is not displayed at present gt Click the
37. de allowing for direct FTP access and or TFTP access via LAN Both types of access are disabled in the default configuration Setup is accomplished as follows gt Select Settings Auxiliary equipment Integrated Voice Mail IVM gt Click the Additional settings button gt Select General A31003 S2510 A400 3 76A9 10 2002 HiPath Xpressions Compact Installation and Administration Guide 4 15 Administration IVM Configuration A31003 S2510 A400 3 76A9 10 2002 4 16 HiPath Xpressions Compact Installation and Administration Guide Final Testing Normal Mailbox 5 Final Testing After completing the administration procedures the IVM should be configured in such a way that it correctly presents each user with additional setup options for configuring his or her own mailbox from his or her telephone The system is ready to receive calls when the yellow LED is off and the green LED is on Final testing of the fully configured IVM module is performed by placing test calls and querying the mailboxes The default mailbox password for newly configured mailboxes is 1 2 3 4 depending on the specified mailbox password length 5 1 Normal Mailbox 1 Activate the mailbox with the mailbox controls Call the IVM group line extension number and enter the password and the mailbox extension number if required Message recording is then enabled 2 Setup call switching and call forwarding to the IVM group line 3
38. e the user has to activate call forwarding on the telephone The Different day and night phone mail announcement feature which can be activated via the HiPath 3000 Manager E with the Flags item under System parameters also functions for the IVM A31003 S2510 A400 3 76A9 10 2002 4 4 HiPath Xpressions Compact Installation and Administration Guide Administration System Configuration 4 3 6 Message Waiting Options Acoustic signaling and displays on Optiset telephones can be configured system wide regard ing Message waiting indication MWI gt Suppress the Message waiting display on Optiset phones in the System parameters dialog box under Display gt Group Switch checkbox Display for information message Deactivation suppresses this display Default setting display not suppressed Acoustic settings can be adjusted separately for Optiset and non Optiset equipment e Announcement You have a message as special dial tone with HiPath 37x0 systems only e Special dial tone e Normal dial tone gt System parameters dialog box under PlusProduct flags touch tone gt Acoustic message indication group Selection is accomplished with the help of radio buttons The default setting for Optiset phones is Special dial tone For all other non Optiset equipment the default setting depends on the system i e Announcement for a HiPath 37x0 and
39. e 3 1 Installation Installing Ferrites to HiPath 3750 and HiPath 3700 systems only 3 2 Installing Ferrites to HiPath 3750 and HiPath 3700 systems only A ferrite article number C39022 Z7000 C7 must be attached to the cable SIPAC plug that leads away from the module installed to the left of the IVML24 or the IVML8 If the slot directly to the left of this module is empty the ferrite must be attached to the cable of the first module to the left The cable needs to be led only once through the ferrite no loop 3 3 Hard Disk Shipping Brace The hard disk shipping brace must be removed before the IVM module is installed to the HiPath 3000 If the IVM module is subsequently removed from the system and shipped the shipping brace must be reinserted 3 4 Power Up Software and languages voice prompts system announcements are pre installed to the IVM module After installing the IVM module the system is started according to the following se quence Yellow LED Green Phase Significance Dura Required Action LED tion Off Off 1 Boot procedure 12s On On 2 LED test reload option 10s Press four times Off On Off On to reload the module see section 3 5 Disabled on Off 3 Disable switch status is indi 5 s Check to see if the Enabled off cated with the yellow LED module has been deac tivated by HiPath 3000 Manager E or with the disable switch Blinking Off 4 Hard disk test and initializa
40. e started After data transmission has been completed the IVM activates the new software and any new voice prompts at the specified changeover time The old software is no longer available after changeover at the IVM Mailboxes greeting texts messages and system configurations used in the old software are saved A31003 S2510 A400 3 76A9 10 2002 HiPath Xpressions Compact Installation and Administration Guide 7 3 Software and Voice Prompt Upgrades Upgrade with LAN Support 7 3 Upgrade with LAN Support Software files and voice prompts can be transmitted via the LAN interface using FTP The up grade is activated via the Assistant The following steps must be executed for upgrade with LAN support see also section 10 1 7 4 Rename the software or voice prompt files according to the convention described in section 10 5 Log on to the IVM with a PC or a laptop using FTP Transfer the software or voice prompt files In order to activate an upgrade proceed as described in section 7 2 File names are not specified here only the changeover time is entered A31003 S2510 A400 3 76A9 10 2002 HiPath Xpressions Compact Installation and Administration Guide Backup Restore Backup 8 Backup Restore 8 1 Backup The backup function is used to save mailbox data greetings and any messages left by callers IVM operating functions are restricted during the backup process Callers are only able to listen to greetings in
41. econds The maximum time made available to the caller for recording his message Setting range 1 to 1200 seconds The default setting is 120 seconds Selecting a high value results in excessive use of overall recording capacity e Minimum message length in seconds This is the minimum connection time during which message recording must be started Setting range 1 to 10 seconds The default setting is 1 second e Number of messages which can be saved per mailbox This is the number of messages a user can save Setting range 1 to 255 messages The default value is 5 messages Selecting a high value results in excessive use of overall recording capacity e Mailbox password length This parameter specifies how many characters the user must enter as a password Setting range 3 to 8 characters The default value is 4 characters does not apply to the super users whose password comprises 8 digits Default mailbox password 1 2 3 4 A31003 S2510 A400 3 76A9 10 2002 4 6 HiPath Xpressions Compact Installation and Administration Guide Administration IVM Configuration e Time until help announcement in seconds Specifies the duration until the help announcement is played back if the user has opened his or her mailbox but has made no further key activations Setting range 1 to 5 seconds The default value is 3 seconds e Help announcement repetitions The help announcement is repeated as often as specified by t
42. elect STATISTIC in the Read file field Specify the name of a file to which statistics data should be saved on the PC Click the Read IVM PC button After the statistics file has been transferred the Assistant presents the statistics data to the user Alternatively a previously saved statistics file can be displayed once again In this case click the Load File gt PC button instead of Read IVM gt PC and specify the file to be displayed in the dialog box which then appears A31003 S2510 A400 3 76A9 10 2002 HiPath Xpressions Compact Installation and Administration Guide 9 3 Statistics Reading Out Statistical Data A31003 S2510 A400 3 76A9 10 2002 9 4 HiPath Xpressions Compact Installation and Administration Guide Appendix Data Transmission via FTP Hardware Requirements 10 Appendix Data Transmission via FTP Due to the minimal transmission bandwidth available via the Assistant it is advisable to transmit large amounts of data for example upgrades backups and restore files via the LAN interface 10 1 Hardware Requirements To transmit large amounts of data a PC or laptop must be connected to the IVM LAN interface using a CAT5 crossover cable The LAN interface at the IVMS8 S8R and the IVMP8 P8R is located at the module s front panel RJ 45 socket connector With the IVML8 L24 the LAN interface can be accessed via the LAN adapter which is provided as standard equipment SIP
43. extension number has been entered manually without assigning a type A31003 S2510 A400 3 76A9 10 2002 4 12 HiPath Xpressions Compact Installation and Administration Guide Administration IVM Configuration 4 4 3 2 Automatic Information Services Automatic information services can be set up by interlinking AutoAttendant mailboxes with in formation mailboxes as end points Setup is performed as described in section 4 4 3 1 As a special feature a speed dialing number from the AutoAttendant mailbox can direct the caller to an information mailbox COS 1 which allows for longer announcements as well as browsing within the announcement Select Settings Auxiliary equipment Integrated Voice Mail IVM to find CSO 1 information mailboxes 4 4 3 3 Handling intercept system mailbox To prevent loss of calls which haven been for example intercepted to the IVM for which no mail box exists a system mailbox can be configured To do this set up a mailbox preferably AutoAttendant for the group line of IVM ports exten sions In the case that a call is transferred to a destination with no mailbox the IVM will search for this special mailbox and if found will process the call there If the IVM ports are distributed among several group lines several system mailboxes are pos sible Further functionalities are possible if the system mailbox is set up correspondingly By deacti vating the message recording fu
44. gned to the mailbox but rather only a virtual user Thus any mailbox can generally be used as a guest mail box Messages can be played back on any telephone including external phones 4 4 6 Central Voice Mail with Networked Systems A central voice mail is defined as a voice mail in a networked system The IVM is located in one of these systems where it can only be administrated This system does not know the extension numbers of the other networkd systems The numbers can therefore not be taken from the CDS for configuration purposes This means that when configuring IVM the HiPath 3000 Manager E can only offer entry sup port copying of extention numbers for the specific system where the IVM is physically insert ed All mailboxes of connected systems must be set up individually affected dialogs mailboxes and AutoAttendant A31003 S2510 A400 3 76A9 10 2002 4 14 HiPath Xpressions Compact Installation and Administration Guide Administration IVM Configuration 4 4 7 LAN Access Network parameters must be configured for backup and restore as well as software upgrades via LAN e P address Setting range 0 0 0 0 to 255 255 255 255 The default value is 192 168 1 2 e Subnet mask Setting range 0 0 0 0 to 255 255 255 255 The default value is 255 255 0 0 e Gateway IP address Setting range 0 0 0 0 to 255 255 255 255 The default value is 192 168 1 1 e Permissible LAN access For security reasons selection can be ma
45. gt Select the languages gt Activate the button Set active languages A message box will appear confirming data transfer 4 3 System Configuration Due to the fact that the IVM takes data from the CDS of the system the system is set up first and then the IVM Refer to the HiPath 3000 version 1 2 service manual regarding system con figuration as required Only subject matter with relevance to the IVM is included below 4 3 1 USBS Parameters To assure high speed data exchange with the IVM module and short transmission times the X and Y parameters should be checked and set to at least the following values X 200 Y 200 These two parameters determine data throughput for USBS flow control They can be adjusted in the Line network dialog box under ISDN parameters in the USBS group using the in crease and decrease buttons It is to be made certain that the call number parameters internally call number DID call num ber were set before writing in the database 4 3 2 User Extension Numbers Users should be set up complete with their names this applies to virtual users as well pseudo user user extension number without telephone The IVM perceives users with names as ex istent and displays them in various selection lists The internal extension number is decisive for the assignment to a mailbox However it is advis able to always use identical internal and direct dial extension numbers may not be used
46. h Xpressions Compact Installation and Administration Guide Software and Voice Prompt Upgrades APS and Voice Prompt Upgrades In order to install APS and or voice prompt files via the Assistant the following steps need to be executed gt gt gt Dialog box File Transmit Select connection to HiPath 3000 version 1 2 Select Maintenance and activate A connection is established to the HiPath system If an IVM has been installed to the HiPath system the IVM tab appears in the Maintenance dialog box Select the IVM tab under Maintenance Activate the Read data button Current IVM configuration data are displayed Activate the Execute file operations button Select Upgrade in the Write file field Specify the APS file at the PC which contains the new IVM software If necessary specify one or two voice prompt files which have been saved to the PC Select a changeover time Click the Write PC IVM button The IVM checks to make sure that the specified IVM software matches the selected IVM voice prompt files or the voice prompt files stored at the IVM and indicates an error if this is not the case If no error message appears HiPath 3000 Manager E calculates the total size of the files to be transferred The user is thus able to determine the approximate time required for data transfer At this point data transmission can be aborted or transfer can b
47. his setting Setting range 1 to 5 repetitions The default value is 3 repetitions e Number of notification call attempts user outcall If the user has set up a notification call the IVM attempts to establish a connection to the entered phone number and repeats this attempt as often as specified by this setting or until the user has listened to the message Setting range 1 to 255 attempts The default value is 3 attempts e Repetition interval for notification call attempts in minutes This is the time interval between attempts to place the notification call It is issued until the outcall has been acknowledged The IVM repeats its attempt to place the notification call until the user answers or until the maximum number of attempts has been executed Setting range 1 to 60 minutes The default value is 15 minutes e Standard language This parameter effects the selected language when a mailbox is first configured Setting range language 1 3 The default setting is language 1 e Announcement of the callers phone number When the user listens to his or her mailbox messages the callers telephone number is ei ther announced or suppressed Default setting announcement is suppressed The General parameters are set in such a way that they usually need not be changed except for maximum mailbox extension number length and the standard language Proceed as fol lows if required gt Select Settings Auxiliary equipme
48. ield which displays all mailboxes whose passwords will be reset to the default setting Select the mailboxes Activate the Reset passwords button A message appears confirming data transfer Changing the Super User Password IVM administration via the user interface super user is protected by an 8 digit password This password can be changed as follows gt gt gt Dialog box File Transmit Select connection to HiPath 3000 version 1 2 Select Maintenance and activate A connection is established to the HiPath system If an IVM has been installed to the HiPath system the IVM tab appears in the Maintenance dialog box Select the IVM tab under Maintenance Activate the Change super user password button A dialog box appears at which the new password can be entered followed by reentry for confirmation Enter the password and acknowledge with the OK button A message appears confirming data transfer A31003 S2510 A400 3 76A9 10 2002 HiPath Xpressions Compact Installation and Administration Guide 6 9 Troubleshooting and Maintenance Disabling the IVM 6 8 Disabling the IVM Before removing the module or during restricted operation backup and restore it may be ad visable to disable the module for new calls The disable switch function is described it in section 2 2 and in section 3 4 In addition to the disable switch the IVM can also be disab
49. ilboxes Attempted log in via FTP re sults in the following error message Could not open host user name and or password was not accepted for log in FTP password or FTP user name was entered incorrectly or the user group is incorrect Enter the correct FTP password and or FTP user name Attempted log in via FTP re sults in the following error message Remote host has closed the connection FTP access is not activated in the HiPath 3000 Manager E Activate FTP access in the Hi Path 3000 Manager E Table 6 2 Frequently Asked Questions A31003 S2510 A400 3 76A9 10 2002 HiPath Xpressions Compact Installation and Administration Guide 6 3 Troubleshooting and Maintenance The Log File 6 3 The Log File 6 3 1 General Administrative events are recorded in chronological order at the IVM in the log file These events ACTION events can be generated by administration activities ADMIN events using the HiPath 3000 Manager E the super user or via LAN The log file maintains up to 4000 past events in a compressed data format There are two different types of events e ADMIN Initiation of administrative activities via the HiPath 3000 Manager E the super user or the LAN FTP TFTP e ACTION An operation initiated by the active administrator Each event starts with a data and time entry The initiated operation is then recorded Under certain circumstances additional inf
50. l use do not always apply as de scribed or which may change as a result of further development of the products An obligation to provide the respective characteristics shall only exist if expressly ag reed in the terms of contract The device conforms to the EU directive 1999 5 EG as attested by the CE mark This device has been manufactured in accordance with our certified envi ronmental management system ISO 14001 This process ensures that en ergy consumption and the use of primary raw materials are kept to a mini mum thus reducing waste production Siemens AG 2002 Information and Communication Networks HofmannstraBe 51 D 81359 Munchen Germany Reference No A31003 S2510 A400 3 76A9 Printed in the Federal Republic of Germany 1002 POD Subject to availability Right of modification reserved
51. led using the software These two functions are inde pendent of each other i e even after the IVM has been enabled with the switch it may still be disabled by the software The yellow LED indicates the status of both disable functions Querying the disable status gt gt gt Dialog box File Transmit Select connection to HiPath 3000 version 1 2 Select Maintenance and activate Aconnection is established to the HiPath system If an IVM has been installed to the HiPath system the IVM tab appears in the Maintenance dialog box Select the IVM tab under Maintenance and activate the Read data button The disable status is indicated in the Lock field The Software lock on off button cannot be activated until after the disable status has been queried Changing the disable status gt Depending on the current status the IVM can either be disabled or enabled by clicking the Software lock on off button The disable status display is refreshed automatically approximately 10 seconds after the disable enable command has been transmitted i e the status is queried once again A31003 S2510 A400 3 76A9 10 2002 6 10 HiPath Xpressions Compact Installation and Administration Guide Software and Voice Prompt Upgrades General 7 Software and Voice Prompt Upgrades 7 1 General The IVM is completely inoperable off line green and yellow LED off during software
52. m COS and Param to the selected mailboxes The settings for Mail box extension and Name remain unchanged It is advisable to create a template for each mailbox class because allowable Param settings depend on the COS designation 4 10 A31003 S2510 A400 3 76A9 10 2002 HiPath Xpressions Compact Installation and Administration Guide Administration IVM Configuration 4 4 2 4 Checking Entries The individual entries are checked for consistency The primary objective is to discover any possible extension number conflicts Checking is performed as follows gt Select Settings Auxiliary equipment Integrated Voice Mail IVM gt Click the Check button If errors have occurred a new window appears with notes concerning troubleshooting Testing is also conducted automatically when the dialog box is exited by clicking the OK but ton as well as when the Accept button is activated The dialog box cannot be exited until all inconsistent data has been corrected 4 4 2 5 Renaming Mailboxes changing extension numbers Mailboxes are renamed by simply overwriting the old mailbox extension number with a new one after selecting Settings Auxiliary equipment Integrated Voice Mail IVM Existing mes sages and greetings remain intact although they can be deleted if desired with the Initialize mailbox function under Maintenance 4 4 2 6 Deleting Mailboxes M
53. m If an IVM has been installed on the HiPath system the IVM tab appears in the Maintenance dialog box gt Select the IVM tab under Maintenance gt Activate the Execute file operations button gt Select BACKUP in the Read file field The IVM now informs the Assistant which mailboxes have been set up A31003 S2510 A400 3 76A9 10 2002 HiPath Xpressions Compact Installation and Administration Guide 8 1 Backup Restore Restore gt Specify the name of the file to which the data should be saved on the PC gt Specify which data should be saved from which mailboxes gt Click the Read IVM PC button The IVM now displays the size of the backup file The user is thus able to determine the approximate time which will be required for data transfer At this point data transmission can be aborted or transfer can be started The user can also request the data to be transferred to the IVM for later FTP transfer 8 2 Restore The restore function is used to restore mailbox data greetings and any messages left by call ers IVM operating functions are restricted during the restore process see also section 8 1 The restore archive is generated from an already existing backup archive The time required for transmission of the restore archive depends on the transmission speed of the selected transfer path and the size of the archive In order to reduce the amount of data the Assistant offer
54. nction for example and forwarding the call via speed dialing intercept destinations see section 4 4 3 1 a call can be sent to the central switchboard mail box This has the advantage that recording and signaling takes place at the switchboard A31003 S2510 A400 3 76A9 10 2002 HiPath Xpressions Compact Installation and Administration Guide 4 13 Administration IVM Configuration 4 4 4 Information Mailboxes The special features of the information mailbox can be used to establish an announcement ser vice Special features of the information mailbox are e Maximum greeting length of 20 minutes e The caller is able to navigate within the greeting Information mailboxes can only be set up via the HiPath 3000 Manager E They allow the caller to navigate within the mailbox announcement with the help of the touch tone keys at his or her telephone 5 seconds fast forward 5 seconds rewind pause and repeat greeting Generally any COS 1 mailbox can be configured as an information mailbox Virtual users are utilized for this To set up an information mailbox the Information mailbox checkbox must be activated under Parameters After the information mailbox has been set up the greeting is recorded via the mailbox func tions The recorded mailbox greeting is played back to the caller as an information announce ment 4 4 5 Guest Mailboxes Guest mailboxes are characterized by the fact that an actual telephone is not assi
55. ng the number Mailbox as speed dialing destination If a mailbox is to be entered as a speed dialing destination enter followed by the mailbox extension number 5 All mailbox functions are exited by hanging up A31003 S2510 A400 3 76A9 10 2002 5 2 HiPath Xpressions Compact Installation and Administration Guide Final Testing Finishing Up 6 Call the AutoAttendant mailbox The call is switched to the selected destination by pressing the corresponding speed dialing number lt 0 gt during the greeting Mailbox as speed dialing destination Call the AutoAttendant mailbox The caller hears the current mailbox announcement after pressing the corresponding speed dial number lt 0 gt during the greeting 7 Delete the speed dialing destination number if necessary after completing this test 5 3 2 Call Forwarding to an Extension Number Call the AutoAttendant mailbox and enter the desired extension number during the greeting The AutoAttendant mailbox switches the call to the entered extension number 5 3 3 Call Switching to a Mailbox Call the AutoAttendant mailbox and press the key twice during the greeting and then enter the extension number of the desired mailbox The AutoAttendant mailbox switches the call to the corresponding mailbox and the current announcement is played back to the caller 5 4 Finishing Up After final testing of the IVM has been successfully completed an IVM system administrator should be trained
56. night night operating status of the HiPath system One of the following greetings is used depending on the system s night operating status 1 Day first greeting in the AutoAttendant mailbox 2 Night second greeting in the AutoAttendant mailbox The following is valid for day night operation If the caller does not press a key during the greeting for call transfer the caller will be transferred to Intercept Day during the day and to Intercept Night at night Manual Manual selection of the greeting The user selects one of four greetings for continuous use in this case The following is valid for manual operation If the caller does not press a key during the greeting for call transfer the caller will be transferred to Intercept Day Setting Up Mailboxes using Templates Setting up the IVM can be simplified significantly by copying the configuration of one mailbox to other mailboxes For this one mailbox is completely configured as described in section 4 4 2 2 Mailbox Parameters gt Select Settings Auxiliary equipment Integrated Voice Mail IVM gt Double click the Param field The Parameters dialog box appears gt Click the Use template settings button gt Return to the IVM dialog box by clicking OK gt Select the mailboxes to which the parameter settings are to be copied gt Click the Accept template settings button Settings are copied fro
57. nt Integrated Voice Mail IVM gt Click the Additional settings button gt Select General The network parameters appearing on the right hand side of the dialog box are described in section 4 4 7 LAN Access A31003 S2510 A400 3 76A9 10 2002 HiPath Xpressions Compact Installation and Administration Guide 4 7 Administration IVM Configuration 4 4 2 Setting Up Mailboxes For the most part mailboxes are set up with the help of a table gt Select Settings Auxiliary equipment Integrated Voice Mail IVM The parameters for each individual mailbox are administered here A mailbox is deemed exis tent as soon as a mailbox extension number has been entered The mailbox class or class of service COS defines the mailbox functions COS1 Basic mailbox information mailbox One greeting Message recording Message deletion COS 2 Standard mailbox Same as COS 1 plus Three greetings Message storage and forwarding Recording of the user s name COS3 Preferred mailbox Same as COS 2 plus Notification call out call Place call to message originator Private message COS4 Exclusive mailbox Same as COS 3 plus Deputy function Selection of voice prompt language COS5 Standard AutoAttendant mailbox Same as COS 4 plus 10 speed dialing destinations mailbox interlinking COS6 Preferred AutoAttendant mailbox Same as COS 4 plus Four greetings Greeting control day night control A31003
58. ograms can generally be used 1 Open the MS DOS prompt Windows standard 2 Change to the directory on the PC laptop in which the file ivm_res tar is found e g Hi com Assistant E xml ivm_res tar 3 Enter the ftp command followed by the IP address of the IVM Default IP address of the IVM 192 168 1 2 C Hicom Assistant E xml ivm_res tar gt ftp 192 168 1 2 example The completion of the ftp command can take a few moments A31003 S2510 A400 3 76A9 10 2002 10 2 HiPath Xpressions Compact Installation and Administration Guide Appendix Data Transmission via FTP Eliminating LAN Access Errors 4 The prompt for the user name appears Username Enter the same user name needed for the Assistant Access for HiPath 5 Enter the same password needed for the Assistant Access to HiPath 6 The FTP connection will be established This is identifiable by the prompt ftp gt 7 Enter the binary command ftp gt binary example 8 Start the transfer of the backup file with the put command ftp gt put ivm_res tar example Successful data transfer is confirmed by the following message Transfer complete example 10 4 Eliminating LAN Access Errors Symptom Cause Remedy The following error message ap Password or user name has Enter password and user pears after attempting to log in via been entered incorrectly name correctly FTP Could not open host user name and or password was not accepted for log in
59. ormation regarding the recorded ACTION events may fol low this entry 6 3 2 Evaluating the Log File The recording of an ADMIN event identifies the beginning of administrative activities via one of the three possible modes HiPath 3000 Manager E super user or LAN As of this point in time all ACTION events which are executed by the administrator are recorded to the log file Entry of anew ADMIN event to the log file identifies the beginning of new administrative activ ities All ACTION events are thus associated with the preceding ADMIN event If several identical ACTION events occur the first 5 are recorded individually and the rest are recorded in summary only The following example shows all four types of ADMIN event lt LogEvent gt lt Time gt 2001 08 31T04 05 48 lt Time gt lt Admin gt Assistant lt Admin gt lt LogEvent gt lt LogEvent gt lt Time gt 2001 08 31T04 05 48 lt Time gt lt Admin gt SuperUser lt Admin gt lt LogEvent gt A31003 S2510 A400 3 76A9 10 2002 6 4 HiPath Xpressions Compact Installation and Administration Guide Troubleshooting and Maintenance The Log File lt LogEvent gt lt Time gt 2001 08 31T04 05 48 lt Time gt lt Admin gt Ftp lt Admin gt lt LoginName gt 1234 lt LoginName gt lt PasswordClass gt 1 lt PasswordClass gt lt LogEvent gt lt LogEvent gt lt Time gt 2001 08 31T04 05 48 lt Time gt lt Admin gt Tftp lt Admin gt lt LogEvent gt The general lay
60. out of an ACTION event is the same as is also the case for ADMIN events lt LogEvent gt lt Time gt lt Time gt lt Action gt lt Action gt lt Parameter gt lt Parameter gt Further parameters depend upon the event lt LogEvent gt Various samples of ACTION events are depicted below For purposes of simplification the lt Lo gEvent gt frame and the time stamp have been omitted in the following examples lt Action gt Creating mailbox lt Action gt Mailbox actions lt MbNo gt 103 lt MbNo gt lt Action gt Deleting mailbox lt Action gt lt MbNo gt 104 lt MbNo gt lt Action gt Changing mailbox lt Action gt lt MbNo gt 105 lt MbNo gt lt Action gt Renaming mailbox lt Action gt lt MbNo gt 106 lt MbNo gt lt Action gt Changing common data lt Action gt Change general settings lt Action gt Initialising mailbox lt Action gt Initialize a mailbox lt MbNo gt 100 lt MbNo gt A31003 S2510 A400 3 76A9 10 2002 HiPath Xpressions Compact Installation and Administration Guide 6 5 Troubleshooting and Maintenance The Log File lt Action gt Reset mailbox password lt Action gt Reset a mailbox password lt MbNo gt 102 lt MbNo gt lt Action gt File transfer lt Action gt Transfer a file to the IVM lt FileName gt ivm_para xml lt FileName gt lt Action gt Introducing restore lt Action gt Start restore lt Action gt Introducing backup lt Action gt Start backup lt Action
61. pact version 1 0 operating instructions e HiPath Xpressions Compact version 1 0 quick reference guide Nor does is describe setting up the HiPath 3000 system in detail but rather addresses special functions only If required please refer to the following documentation for this e HiPath 3000 version 1 2 service manual If you have additional questions which cannot be clarified with the help of this installation and administration manual please contact your customer service center Regarding Use of this Installation and Administration Manual The manual is laid out so that users can proceed from chapter to chapter in the order in which they appear see table of contents A31003 S2510 A400 3 76A9 10 2002 HiPath Xpressions Compact Installation and Administration Guide 1 1 Preface A31003 S2510 A400 3 76A9 10 2002 1 2 HiPath Xpressions Compact Installation and Administration Guide Introduction General 2 Introduction 2 1 General The HiPath Xpressions Compact module is designed for full integration into the telephone sys tem As a result instructions included in the HiPath 3000 version 1 2 service manual generally apply safety precautions installation instructions etc Modules included in the HiPath Xpressions Compact family are only supported as of HiPath 3000 V1 2 featuring the new CBCPR CBCC CBCP CBRC and CBRP central controllers IVMP8 S30122 Q7379 X100 HiPath 3350 POINT 8 Ports IVMP8R S30122 K7379 Z100 HiPath
62. re with LAN Support 0 0000 c cece eee eee eee 8 3 8 3 1 Backup with LAN SUPPORT 8 3 8 3 2 Restore with LAN Support 0 0 0 ccc eee tenes 8 3 9 StalisticS oir AA ie ci ce eens ye ieee 9 1 AL Na paa a a eg Alay ee E ae sre cee Ree ta RS aerating 9 1 9 2 Reading Out Statistical Data 0 0 es 9 3 10 Appendix Data Transmission via FTP 22 200 e eee ee eee eee 10 1 10 1 Hardware Requirements cis 229 owe es SS OS ee Seen FAW Sie ee sg 10 1 10 2 Software Requirements oo ic wwe Mews da da aa aa 10 1 10 3 Preparation for Data Transmission 000 cee ee eee 10 1 10 4 Eliminating LAN Access Errors is ccccdeseaeabnke Clea ce bees aa 10 3 US LislOrxMb Pl cy arated secon ah oe het eee a 10 3 11 Appendix Sample Log File 0oo 0oooooooomommmnannnnoo 11 1 List of Abbreviations lt i cc cick ceeds cede eee eee ieee ea ee eee ee ee ete ees Y 1 A31003 S2510 A400 3 76A9 10 2002 0 4 HiPath Xpressions Compact Installation and Administration Guide List of Figures List of Figures Figure 7 1 Restricted Operation During Upgrades 0 02000 eee eee 7 1 A31003 S2510 A400 3 76A9 10 2002 HiPath Xpressions Compact Installation and Administration Guide 0 5 List of Figures A31003 S2510 A400 3 76A9 10 2002 HiPath Xpressions Compact Installation and Administration Guide List of Tables List of Tables Table 3 1 Table 3 2 Table 3 3 Table 4 1 Table 6 1 Table 6 2 Table 9
63. restored from the PC to the IVM The Assistant analyzes the content of the backup file and requests the user to select the desired data gt Select the data from the backup file that will be restored to the IVM gt Select Overwrite if appropriate gt Click the Write PC IVM button The HiPath 3000 Manager E generates a file with the name ivm_res tar in the XML directory and displays the size of this file In this way the user is able to determine the approximate time required for data transfer At this point data transmission can be aborted or transfer can be started The user can also request the data to be transferred to the IVM for later FTP transfer 8 3 Backup and Restore with LAN Support 8 3 1 Backup with LAN Support The backup file which may be very large can be transferred via the LAN interface using FTP The following steps must be executed for backup with LAN support see also section 10 1 Basically the same procedure is used as described in section 8 1 When the Assistant asks if transfer should be started select the FTP transfer option 2 Logon to the IVM with a PC or laptop using FTP see also section 10 3 3 Transfer the archive file with the name ivm_bak tar from the IVM to the PC or laptop 8 3 2 Restore with LAN Support The restore archive generated by the HiPath 3000 Manager E can be transferred via the LAN interface using FTP The following steps must be executed
64. s the following options e Restore all or only selected mailboxes including greetings e Restore the messages stored in the selected mailboxes If mailboxes with identical mailbox numbers exist at the IVM mailbox data is overwritten al though messages that already exist at the IVM are added to the restored mailbox assuring that no messages are lost If the mailboxes to be restored do not exist at the IVM they are gener ated during the restore process If the Overwrite mode is selected for the restore function all existing mailboxes and their messages are deleted and the system is restored from the archive Great care must be used with this mode of operation In order to execute the restore function proceed as follows gt Dialog box File Transmit gt Select connection to HiPath 3000 version 1 2 gt Select Maintenance and activate A connection is established to the HiPath system If an IVM has been installed to the HiPath system the IVM tab appears in the Maintenance dialog box gt Select the IVM tab under Maintenance gt Activate the Execute file operations button gt Select RESTORE in the Write file field A31003 S2510 A400 3 76A9 10 2002 8 2 HiPath Xpressions Compact Installation and Administration Guide Backup Restore Backup and Restore with LAN Support gt Specify the name of a previously generated backup file from which data will be
65. ta format xml gz 6 4 The Trace File Activities occurring within each mailbox are recorded to the trace file save or delete messages notification signalling etc Information such as mailbox extension numbers date and time touch tone sequences etc are recorded in compressed data format The trace file is read out via the HiPath 3000 Manager E gt Dialog box File Transmit gt Select connection to HiPath 3000 version 1 2 gt Select Maintenance and activate A connection is established to the HiPath system If an IVM has been installed to the HiPath system the IVM tab appears in the Maintenance dialog box gt Select the IVM tab under Maintenance gt Activate the Execute file operations button gt Select TRACE in the Read file field The IVM now informs the HiPath 3000 Manager E of the possible time span for which a trace file can be generated gt Specify the name of the file on the PC to which the trace file should be saved gt Select the desired time span gt Click the Read IVM PC button The IVM now indicates the size of the trace file The user is thus able to determine the approximate time which will be required for data transfer At this point data transmission can be aborted or transfer can be started The trace file is read out and is then available on the PC in archive format tar Compressed trace files for each day are store
66. wer up extension num ber for the IVM group line and IVM ports feature ID numbers circuit group and system exten sions IP addresses date and time This data is synchronized with the HiPath Xpressions Compact in the event of system changes A31003 S2510 A400 3 76A9 10 2002 HiPath Xpressions Compact Installation and Administration Guide 2 1 Introduction IVM Control Elements and Interfaces Otherwise setup data for HiPath Xpressions Compact is stored on the hard disk itself and not linked to the system CDS For example setup data is not necessarily lost if the system is re loaded but is not part of the CDS backup either However IVM setup data is part of the CDS at the HiPath 3000 Manager E the former Assistant E and is for example loaded along with the CDS or saved Administration is always performed via HiPath 3000 Manager E The LAN interface with its larger throughput capacity is recommended for transmitting large volumes of data message backups etc 2 2 IVM Control Elements and Interfaces IVM modules are equipped with 2 LEDs and a switch The IVMS8 S8R and IVMP8 P8R is equipped with a push button switch and the IVML8 L24 with a rocker switch e Green LED operating state e Yellow LED disabled or error status The various signals which occur during power up and operation are described below in section 3 2 section 3 3 and section 6 1 e Switch module disabling If the switch is in its upper position IVML8

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