TECHNICAL SERVICE GUIDE
Contents
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5. i STATOR ROTOR NUT COLOR CODE ETTERS COLOR LETTERS COLOR LT BLUE RED BLACK GRAY BROWN GREEN DK BLUE PURPLE ORANGE WHITE PINK YELLOW THE X INDICATES ONE SOLID COLOR NO TRACER WIRES WITH TRACER SHOW BOTH COLORS EXAMPLE WR IS WHITE WITH RED TRACER Continued Next Page 33 To remove the rotor and stator WARNING The rotor is not grounded Unplug the washer before servicing to avoid electrical shock Hall Sensor e The Hall effect sensor measures the motor rpm 1 To access the motor the washer must be placed on its side Place a towel or blanket on the floor to prevent scratches to the surface of the washer e Four wires connect the Hall sensor to the inverter board at the 4 pin dark blue connector See Inverter and Main Board Pin Connectors 2 Remove the 24 mm 15 16 in SAE equivalent rotor nut with a socket or open end Crescent wrench rotate rotor nut counterclockwise to remove e The Hall sensor measures approximately Q between the brown and blue wires and the brown and red wires sensor has failed the motor will not operate Note Use a rubber mallet if needed to tap the wrench to break the nut free e he Hall sensor is part of the stator assembly It is not available as a separate part To check the Hall sensor voltage at the inverter e Disconnect the Hall sensor plug from the inverter board Check vol
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7. 48 E COLOR CODE LETTERS COLOR LETTERS COLOR THE X INDICATES ONE SOLID COLOR NO TRACER WIRES WITH TRACER SHOW BOTH COLORS EXAMBLE WR IS WHITE 4 m LCD 2 2 Touch Screen PWB Assembly 2 9 19 10 10 WITH RED TRACER 111019181 1615141 51211 5 Washer 4 Dryer B Communication Cable 7 111019181 71615141512 MISCELLANEOUS SCREW PACK 415 mam mam mam mm A i m BS ze EE SI ea oo 7 mg 2 0000006 600 Foo oo Oo icoooocooU0on HI 8696 a do 000000 00 2 a ad Po m RA 131 112 jis ART WH6312 32 SCREW PACK 9998 MISCELLANEOUS NOT STOCKED ART WH6311 R 50 9996 MISCELLANEOUS SCREW PACK 10 lt 6 SELECT R H OR L H S PANEL AS REQUIRED SEE PARTS LIST ART NO WH6310 C 51 VIEW NUMBER CATALOG NUMBER DESCRIPTION QUANTITY PANEL ASM FRONT WH LH 84 WHO2Xi0143 SCREW TAPPING 058 b 30 WASHER 82 WH CAMP 2 WHOX0205 NUT 60 WHIZX245 PWBIPCBASM MAN 1 BALANCE ASM 62 WHI2
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10. 5 Remove the two 10 mm hex head screws that hold the clutch motor in place Remove the clutch motor Note When reassembling be sure to put the motor and Hall sensor wires back in the wiring guard away from the motor Field Service Mode Overview The washer control has a field service mode that can be accessed by the service technician in order to give critical information on the status of various components of the washer This mode will aid the service technician in quickly identifying failed or improper operation of components and systems The service mode does not use error codes to identify problems Instead the LCD screen displays a list of components or systems to be checked if a problem is detected To enter the service mode Note Once the service mode is entered all membrane keypanel buttons are disabled 1 Press the POWER key to turn the washer on a Ifthe washer is on and the HOME screen is displayed proceed to step 2 If the home screen is not displayed press HOME on the keypanel TOUCH TO SELECT WASH CYCLE BY COLOR BY GARMENT BY SPECIAL FABRIC CYCLES 2 Press HELP The main help screen is displayed MACHINE HOME SCREEN PREFERENCES HELP TROUBLE SHOOTER 3 Press and hold CYCLES and BACK simultaneously for 3 seconds The control will display any recorded errors If no errors have been recorded press EXIT to return to the
11. 180 High Contrast dark 90 Low Contrast light TEST COLD VALVE Energizes the cold water valve TEST HOT VALVE Energizes the hot water valve Adi TEST BLEACH VALVE Energizes bleach valve TEST SPECIAL ADDITIVE Energizes special additive valve WATER LEVEL FREQUENCY Factory test only no value as a service test DRY LOAD SENSING DATA Factory test only no value as a service test TEST PUMP MOTOR Energizes the drain pump Washer lid should be closed COM TEST Part of a serial communication test between the washer and dryer This test runs a self diagnostic of the internal communications within the main board Should the test fail the LCD screen displays COM ERROR when the TEST SOFTENER VALVE test is activated This is displayed above the CONTRAST 90 180 box Replace the main board if COM ERROR is displayed Control Quick Reference Chart Wash Cycle Mode No Power Demo Mode Power Up unit plugged in Cycle Started Cycle Complete Or Paused Home 8 My Cycles Buttons 3 secs Complete Setup Mode User Interface Mode Home Back My Cycles or Help Buttons Help Mode Power 8 Start Stop Buttons 3 secs Help Button Help Button other than Home Screen from Home Screen Exit Button Back Power Cycled A Exit Button error codes set no error codes set Home Screen Help Button Field Service Mode Help Opt
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13. Balance Rino Suspension Rod 20 Note To view the basket while it is in operation open the lid and place a magnet on the left front corner of the top cover in front of the bleach dispenser Pressure Sensor f 22 20 12 mw iF i Choke a Fuse Water Inlet Ports Inlet Ports Note Backsplashes are reversible Left control backspash shown See Switching the Washer and Dryer Backsplashes for more information 21 Inverter and Board Pin Connectors Inverter Board Pressure Sensor at mma 4 Main Board CON gt W Main Board JE 7 4 EI er 4 TES C JE A zaa ue Main Board 1 BE Electronics I 2 F i 2 T LCD Display kaj n L un 4 E P IM t 121 ej ET E WARNING THE CONNECTOR AT THE LCD BACKLIGHT IS OVER 800 VDC USE APPROPRIATE TYPE VOLTMETER OR DAMAGE COULD RESULT 25 _ Washer Components Backsplash Main Control Board and Touch Screen LCD The backsplash must be removed to access the control system components The main control board and touch screen LCD are attached to the backsplash as one unit The To remove the backsplash touch screen LCD and main control board are 1 Remove the 2 Phillips head screw
14. If the Touch Screen is dark press POWER or the Touch to access the wash cycles menu The default cycle settings are based on standard load types Always follow the fabric manufacturer s care label when laundering BY COLOR BY GARMENT 5 L BY FABRIC SPECIAL CYCLES Stain Inspector Washing Using the Stain Inspector The Stain Inspector provides pretreatment tips and optimum washing for specific types of stains You select the specific stain fabric type and color and the washer creates the wash cycle for treating the stain Example Washing a chocolate stained white cotton shirt Press STAIN INSPECTOR Q STAIN INSPECTOR 2 Read and follow the instructions on the Touch Screen before treating the fabric BEFORE fW N TREATING FABRIC 1 REFER TO FABRIC CARE LABEL FOR INSTRUCTIONS USE HELP FUNCTION FOR ADDITIONAL STAIN TIPS 2 TEST STAIN REMOVAL TIPS ON HIDDEN AREA OF FABRIC 3 DO NOT PUT STAINED ITEM INTO DRYER STAIN MAY BE SET INTO FABRIC 3 Select FOOD DAIRY COOKING from the list of stain categories and select CHOCOLATE from the list of stains FOOD DAIRY COOKING BUTTER TOMATO BASED MARGARINE SALAD DRESSING CHOCOLATE MAYONNAISE You can find additional stain categories and stains by pressing MORE in the lower right corner of the Touch Screen 10 4 Press the HELP button to find pretreatment information for the specific type of stain
15. This action mixes the detergent and water to assure proper distribution and assure the thermistor is reading an accurate basket water temperature Basket Wash The infusor and wash basket lock together and rotate clockwise and then counterclockwise This action mixes the detergent and water while distributing the clothes evenly in the wash water The basket wash speed is based on fabric type and load size Delicate fabrics are gently rotated while heavier fabrics are rotated more vigorously _17 Centrifusion Wash The locked infusor and wash basket begin a clockwise spin figure 1 The speed of the spin is customized to the load type and fabric type As the basket spins faster it creates a strong flow of water under the centrifugal force figure 2 1 2 As water passes through the fabric its natural cleansing action washes away dirt without damaging or tangling the fabric After several seconds of clockwise spinning the basket slows down and stops The wash water pools back into the wash basket The wash basket starts spinning in the counterclockwise direction creating the same cleaning action The washer will change direction up to four times before going to the next cycle Infusor Wash Following the centrifusion wash cycle the basket and infusor unlock The infusor rotates to evenly distribute the wash load while continuing to clean The redistribution of fabrics helps ensure that the lint and dirt d
16. WATER TEMP 020 40 b To stop the current test and move to the next test press the START STOP pad c Each test starts as soon as it is displayed on the screen and each test will time out after 5 minutes if the START STOP pad is not pressed again d To exit the TEST LOAD screen press START STOP to scroll down the test list until the screen darkens Press any pad on the keypanel membrane and the HOME screen is displayed e Oncea test has been started previous tests cannot be accessed again To access the TEST LOAD screen again repeat steps 1 through 6 Factory Test Information Note The lid can be open during all tests except for the pump motor test The IPM TEMP ATM TEMP and WATER TEMP tests are activated as soon at the TEST LOAD screen is displayed All other tests will time out after 5 minutes TEST BRAKE RESISTOR The control measures a voltage drop across the resistor An error is displayed if the resistor fails the test IPM TEMP Displays the inverter board temp in ATM TEMP Displays the air temperature within the inverter housing in C Note This temperature affects the LCD display If the temperature is below 30 F 1 C the LCD backlight will not come on WATER TEMP Displays the water temperature C at the tub thermistor CONTRAST 90 180 Displays current screen resolution of 90 or 180 This can be changed by pressing the CONTRAST box on the LCD screen
17. you will be responsible for any labor or related service costs Third through Tenth The direct drive motor and outer washer tub if any of these parts should fail due to a defect in materials Year From the date of the or workmanship During this additional eight year limited warranty you will be responsible for any original purchase labor or related service costs Lifetime of Product The washer basket if it should fail due to a defect in materials or workmanship During this product From the date of the lifetime limited warranty you will be responsible for any labor or related service costs original purchase What Is Not Covered Service trips to your home to teach you how to use the M Replacement of house fuses or resetting of circuit product breakers Improper installation delivery or maintenance M Damage to the product caused by accident fire floods M Failure of the product if it is abused misused or or acts of God used for other than the intended purpose or used M Incidental or consequential damage caused by possible commercially defects with this appliance Damage caused after delivery This warranty 18 extended to the original purchaser and any succeeding owner for products purchased for home use within the USA In Alaska the warranty excludes the cost of shipping or service calls to your home Proof of the original purchase date ts needed to obtain service under the warranty Some states do not allow
18. CHOCOLATE ADD AN ENZYME CONTAINING DETERGENT LIKE LIQUID WASH 005 DISPENSER AND USE A HIGH EFFICIENCY DETERGENT IN THE DETERGENT DISPENSER 5 Select COTTONS from the list of fabric types and select WHITES from the list of colors 6 Fill the detergent tray with a low sudsing high efficiency liquid detergent such as Tide HE Fill the Wash Boost tray with the proper pre treatment additive Wash 7 Boost Tray Detergent Tray R 7 Place the stained garment s in the washer first then add the rest of the load For best stain removal only wash items with stains matching your selection 8 Press START The washer will run a Wash Boost presoak cycle prior to the main wash cycle NOTE For some stain cycles the water temperature for the presoak cycle may not be the same as the water temperature for the main wash cycle IMPORTANT Check to make sure the stain is completely removed before placing the garment in the dryer Stain Inspector Stain Selections Below is a listing of the stain selections available on the washer Touch Screen For additional information on handling these types of stains visit the Tide Stain Detective at www tide com staindetective Stain Selections Beverages e Alcoholic beverages e Coffee e Fruit juice e 149 e Milk e Soda e ea e Water e Wine School Office Home e Adhesive tape e Crayon e Glue synthetic e Gl
19. HUST CON NR ER 10 Switching the Washer and Dryer Backsplashes 54 POCIECH scene ts TT 12 Temperature Conversion AE A AE EEE GEE 58 Thermistor ATC Control Auto Temp 32 m E 28 MEER 43 VV T EH 5 rumes m 27 VV Ili ux x ai ________ _ _ _ E 29 Washer COMMON GING uuu 29 Wash vole Ghart xe u uuu 19 VV LO D UO uuu ES EA nan 9 Water Valve Assembly uuu u OCE 27 Nomenclature Model Number WPGT93508B0W W GE Washer Feature Pack Common Brand Features Exceptions H Energy Star P Profile N Special Capacity Configuration L Large S Super Capacity Plus X Extra Large K Compact G Giant Control Platform B Buttons Touch Pad T Touch Screen Number of Speed Combinations Serial Number Back Splash Color Body Color Engr Revision Model Year Designator Voltage 0 US Voltage Number of Cycles 00 Infinite Electronic The first two characters of the serial number identify the month and year of manufacture Example RF123456S August 2003 A JAN 2005 H D FEB 2004 G The letter designat F MAR 2003 F ing the year repeats G APR 2002 D every 12 years
20. Remove the dryer control board and set it aside 7 Place a towel over the top surface of the dryer to prevent scratches to the surface Continued Next Page 55 12 Place the backsplash from the dryer on top of 15 Place the gray wire from the serial port under the washer and place the backsplash from the the strain relief of the new backsplash washer on top of the dryer 16 Insert the tabs on the bottom front of the new backsplash into the slots on the dryer and rotate the backsplash into place 13 Attach the dryer control board to the new backsplash by replacing the 4 Phillios head screws removed from the dryer control board earlier Screws 14 Connect the dryer control board to the new 17 Secure the new backsplash to the dryer using backsplash by sliding the ribbon connector on the 4 Phillips head screws removed earlier the new backsplash onto the metal pins on the control board and pushing in Make sure the ribbon is not twisted before inserting the connector Screws Y Rear of Dryer 56 18 Attach the washer control board to the new 21 Place the gray wire from the serial port under backsplash by replacing the 4 Phillios head the strain relief of the new backsplash screws removed from the washer control board earlier Strain Relief 22 Insert the tabs on the bottom front of the new backsplash into the slots on the wa
21. inverter output Adjust the refresh rate through the Factory Test Mode See contrast setting Touch screen pad activates an adjacent function incorrectly i e Pressing one pad activates a function of another pad The LCD display ribbon connection on the main board may not be secure Check the connection to make sure it is secure Checkerboard pattern in MY CYCLES screen Electrostatic discharge on main board Enter MY CYCLES and press DELETE on the touch screen LCD this will clear the checkerboard pattern ocuff marks on the plastic backspash or cover Platinum models Can be removed by appliance polish part no WR97X216 or a high quality of automotive paste Wax Motor will not rotate in Demo Mode motor pulses On some models there is a software algorithm issue Add enough water to the tub so the pressure sensor changes frequency Continued Next Page 43 ureJq pue Josues 166914 JO pleoq 0 JO Josues 166914 JO pleoq JO J8IEM SUOI OSUUOD 0 uid p JO pleoq JO Jojsiujey 2 JO JojoAul pue JOSIE suonoeuuoo GHHINOJH HIVdHH 21615504 pleoq 9U s nys pJeoq
22. preferences to find help using the Touch Screen or to find troubleshooting tips for common washer problems Quick Start Getting Started 9 If the louch Screen 18 dark press POWER or the Touch Screen to access the wash cycles menu Loosely load clothes no higher than the top row of holes in the washer tub Overloading may reduce washer efficiency and possibly increase wrinkling Add a low sudsing high efficiency detergent Add diluted fabric softener bleach or wash boost additives as desired Select one of the five wash methods from the Home Screen e Press BY COLOR to wash according to fabric color e Press BY GARMENT to wash according to clothing type e Press BY FABRIC to wash according to fabric type e Press SPECIAL CYCLES to wash non garment items or to select a rinse and spin or spin only cycle e Press STAIN INSPECTOR to wash items with specific types of stains After selecting a wash method use the Touch Screen to select a specific wash cycle to match your load Change any of the automatic settings if desired by pressing the Touch Screen and following the on screen instructions By changing the settings you can e Remove heavier soil e Change the water temperature e Change the wash action to Vigorous Normal Delicate or Hand Wash e Set a Delay Start Extended Spin Presoak or Extra Rinse or change the End of Cycle signal volume e Adjust time settings Close the lid a
23. 1 C Approximate resistance values at 60F 16C 141K Q 80F 27C 86K Q 10529 4009 48K Q e 120F 49C 35K Q COLOR CODE COLORCODE ______ LETTERS COLOR LETTERS COLOR AX RX WHITE YELLOW THE X INDICATES ONE SOLID COLOR NO TRACER WIRES WITH TRACER SHOW B OTH COLORS EXAMPLE WR IS WHITE WITH RED TRACER Resistance can be measured at the purple 2 pin connector on the inverter board Make sure to unplug the connector to isolate the thermistor before taking resistance readings See Inverter and Main Board Pin Connectors To remove the thermistor 1 Remove the 4 Phillips head screws 2 on each side that hold the back cover in place Remove the back cover 2 Disconnect the wiring connector at the thermistor 3 Remove the 2 Phillips head screws that hold the thermistor to the bottom of the outer tub Remove the thermistor Outer tub and Suspension Assembly The wash basket outer tub and motor are suspended by four rod and spring assemblies The rod and spring assemblies are attached to each corner of the washer cabinet They extend down and connect to the bottom of the outer tub Suspension Rod 1 To remove the outer tub WARNING The outer tub assembly is heavy and requires two people to remove it from the washer housing Care should be taken when removing and installing the outer tub assembly 1 Remove Top Cover 2 Remove the drain hose
24. 18 64 4 48 11184 78 1724 108 2264 138 280 4 168 334 4 11 122 19 66 2 49 120 2 79 1742 109 228 2 139 282 2 169 336 2 58 59
25. 2 VDC 1and4 20 VDC After 5 minutes if there is no additional screen input the washer shuts off and the power LED shuts off There is no voltage on pins 1 and 3 and 1 and 4 at this time If the washer operates through a cycle the inverter voltages at CON2 will be present until the lid is opened If the Power LED is lit and any of the three voltages 5 VDC 12 VDC 20 VDC at CON2 are not present the inverter is bad Protective Cover The protective cover must be removed to access the following components water valve assembly pressure switch brake resistor RF choke and fuse The protective cover is held in place by 3 Phillips head screws Brake Resistor brake resistor absorbs energy from the reversing of the motor during the brake cycle brake resistor only operates when the washer is unplugged or the lid is lifted during a cycle Under normal operation the tub coasts to a stop at the end of a cycle The approximate resistance value of the brake resistor is 70 e lf the resistor is shorted the motor will not start e If the resistor opens while the motor is spinning the inverter board can be damaged e Look for a burnt IC labeled IC300 on the inverter board Both the resistor and inverter board should be replaced if the IC300 is damaged See Testing the Inverter photo To remove the brake resistor 1 Remove the 2 Phillips head screws that hold the brake resistor
26. DE LETTERS COLOR LETTERS COLOR AX RX 5 Remove any foreign objects from the impeller and impeller housing Inspect the impeller for any damage and replace the pump assembly THE X INDICATES ONE SOLID COLOR if necessary NO TRACER WIRES WITH TRACER SHOW BOTH COLORS EXAMPLE WR IS WHITE WITH RED TRACER To remove the drain pump Note Water will remain in hoses even when the To clean the impeller and impeller housing tub appears empty Use care to avoid water spills WARNING The drain pump bracket is not 1 Disconnect power to the machine grounded Unplug the unit before servicing to avoid electric shock 2 Remove the 4 Phillips head screws 2 on each side that hold the back cover in place Note Ihe impeller can be accessed for cleaning Remove the back cover without removing the drain hoses Water will remain in hoses even when the tub appears 3 Remove the thin plastic cover over the drain empty Use care to avoid water spills ana by pulling down on the ends to clear the tabs 1 Disconnect power to the machine 2 Remove the 4 Phillips head screws 2 on each side that hold the back cover in place Remove the back cover 3 Remove the thin plastic cover over the drain 14 pump by pulling down on the ends to clear the tabs E 4 Remove the drain hoses from the pump Note drain hoses are difficult to remove due to a sealing compound used at the factory a S
27. H MAY 2001 A L JUN 2000 2 Example M JUL 1999 V T 1974 R AUG 1998 T 1986 Note Model number and serial number are S SEP 1997 S T 1998 located on rear of backsplash T OCT 1996 R V NOV 1995 M e technical sheet is located inside 2 1994 the control panel Warranty All warranty service provided by our Factory Service Centers or an authorized Customer Care technician To schedule service on line 24 hours a day visit us at www GEAppliances com or 800 GE CARES 800 432 2737 For The Period Of We Will Replace One Year Any part of the washer which fails due to a defect in materials or workmanship During this From the date of the full one year warranty GE will also provide free of charge all labor and related service costs to original purchase replace the defective part Second Year Any part of the washer which fails due to a defect in materials or workmanship During this From the date of the additional one year limited warranty you will be responsible for any labor or related service costs original purchase Third through Fifth Year The suspension rod and spring assembly and main electronic control board if any of these parts should From the date of the fail due to a defect in materials or workmanship GE will also replace the washer lid or cover if they original purchase should rust under operating conditions During this additional three year limited warranty
28. HOME screen SERVICE MODE DIAGNOSTICS THERE ARE NO SERVICE PROBLEMS DETECTEDWITHTHIS UNIT 4 ferrors have been recorded use the error chart in the troubleshooting section for proper diagnostic procedures SERVICE MODE DIAGNOSTICS WATER IS NOT DISPENSING INTO UNIT PROPERLY CHECKWATER LINE CONNECTIONS WATERVALVES AND DETERGENT I BLEACH ADDITIVE DISPENSERS PRESSURE SENSOR SYSTEM REMEMBER TO ALWAYS UNPLUG UNIT PRIORTO ANY SERVICING e A MORE icon will be displayed on the LCD screen if additional problems have been recorded Press MORE to list additional errors SERVICE MODE DIAGNOSTICS WATER IS NOT DISPENSING INTO UNIT PROPERLY H PRESSURE SENSOR SYSTEM REMEMBER TO ALWAYS UNPLUG UNIT PRIORTO ANY SERVICING 559 e Use the BACK pad on the membrane to scroll back through the list If MORE is not displayed then there are no additional errors 38 5 If errors have been recorded the following steps MUST be performed a Make a note of the listed errors Press EXIT the screen prompts you to unplug the washer before servicing SERVICE MODE DIAGNOSTICS ATTENTION IN ORDER TO EXIT THE SERVICE MODE THE UNIT MUST BE UNPLUGGED AND SERVICED THE UNIT WILL AUTOMATICALLY RUN A SETUP POUTINE AND SELF DIAGNOSTICS UPON BEING PLUGGED BACK IN Note Pressing exit clears all error messages and activates the setup mode program b Disconnect power and make neces
29. MON ek A R NA 35 Component Locator 20 Consumer 2 EE TERT 15 CONTO AE 7 Control Quick Reference 42 o NEC 30 ToS leo RH 40 Field Service Mode 38 E 34 JAWIE 24 Inverter and Main Board Pin Connectors 22 Main Control Board and Touch Screen LCD 23 20129 7 0 21 _____ ______ 24 MOGOLNUMOCI PG 4 MOLOTOSSEMOD _ _______ ____ 33 IY CVSS ROA E 14 INORG 4 Gu IS SPE 6 Operation OVverview 17 Outer Tub and Suspension Assembly 32 I EEIE I 49 M 25 Pressure Sensor Water Level Switch a a ona ad c 26 m 8 Sales Demo Mode LLL U 16 CIC MING punas a s a 48 Serial u A ______ 4 eM
30. POWER pad to turn the washer on Press the HOME pad to ensure the home screen is displayed TOUCH TO SELECT WASH CYCLE BY COLOR BY GARMENT DON TONY N BY SPECIAL 5 FABRIC CYCLES INSPECTOR 2 Press the HELP pad The main help screen is displayed MACHINE HOME SCREEN PREFERENCES HELP TROUBLESHOOTER 3 Press the HELP and START STOP pads simultaneously for 3 seconds he Factory Test Mode screen is displayed 4 Press TEST LOAD on the LCD screen CONTINOUS SPIN CYCLE SPIN FILL DRAIN PROGRAM SPIN CYCLE SPIN TEST LOAD LQC ALPHA 5 contrast screen is displayed This test shows screen resolution which affects how the washer s graphics are displayed Press the START STOP pad once to cycle through the contrast screen the black flips to the opposite side 6 Press the START STOP pad The TEST LOAD screen is displayed TEST LOAD TEST BRAKE RESISTOR gl 040 020 90 7 Using the test load screen Note Read this section completely before using the TEST LOAD screen a Press the START STOP pad to scroll through the test list TEST LOAD IPM TEMP TEST BRAKE RESISTOR 032 TEST COLD VALVE ATM TEMP TEST HOT VALVE 040 TEST BLEACH VALVE TEST SOFTNER VALVE TEST SPECIAL ADDITIVE WATER LEVEL FREQUENCY CONTRAST 259 90 DRY LOAD SENSING DATA 124 002 140 002 237 003 122 003 067 139 047 038 038 TEST PUMP MOTOR
31. Suspension The washer is programmed to correct out of balance situations See Operation Overview Flow Thru Dispensers Each of the four dispensers is timed to release at the right time during the wash cycle Each reservoir is flushed with water to pre dilute the product before adding it to the washer This flushing action removes all product to help keep the compartment clean and free flowing Note The bleach dispenser fills during the main wash to dispense the bleach and refills during the rinse cycle to flush any remaining bleach from the reservoir Direct Drive Motor The washer does not use a transmission or mechanical brake Direct drive technology results in fewer moving parts for smooth quiet operation See Motor Assembly Infusor Wash The washer has specific cycles that aids in mixing the detergent water solution and dispersing the load evenly in the wash water See Operation Overview LCD Touch screen Display All washer control functions cycles troubleshooting and field service diagnostics are accessed through a touch screen display The washer can also be powered up by touching anywhere on the touch screen or any key on the keypanel Centrifugal Wash The washer uses a centrifugal washing action to clean clothes instead of an agitator The basket spins creating a strong flow of water under the centrifugal force As water passes through the fabric its natural cleansing action washes away dirt without damagi
32. TECHNICAL SERVICE GUIDE Profile Washer MODEL SERIES WPGT9350 PUB 31 9103 07 03 IMPORTANT SAFETY NOTICE The information in this service guide is intended for use by individuals possessing adequate backgrounds of electrical electronic and mechanical experience Any attempt to repair a major appliance may result in personal injury and property damage manufacturer or seller cannot be responsible for the interpretation of this information nor can it assume any liability in connection with its use WARNING To avoid personal injury disconnect power before servicing this product If electrical power is required for diagnosis or test purposes disconnect the power immediately after performing the necessary checks RECONNECT ALL GROUNDING DEVICES If grounding wires screws straps clips nuts or washers used to complete a path to ground are removed for service they must be returned to their original position and properly fastened GE Consumer Products Technical Service Guide Copyright 2003 All rights reserved This service guide may not be reproduced in whole or in part in any form without written permission from the General Electric Company Table of Contents E E 23 RIT m 17 Bearing Housing dnia iani sii M DEA Os NR MED UM RISUS UNO pO 37 Brake Iia xn INN PRINCIPE UNAM ONDE LIII ME IDE 2 FASS C
33. X246 DISPLAYASM PWBIPCB 683 WH46Xi099 COVER PROTECT 1 64 WH45X10055 HUB INNERTUB 1 0 65 WH45X10056 TUBASM NNER O 1 0 68 WHOXi0i4 SCREW 69 WHi6X0056 SUSPENSIONASM 4 70 wH46X0f01 BACKCOVER O 80 WH23X0020 ASM DRAIN 90 WHi2X0244 DSWHCHASM 9i WH4iX08i CONNECTOR HOSEASM 92 WH41X10082 DRANHOSEASM 100 WH44X0ii8 TOPCOVERWH o 10 omm 1 1 2 WHISXi027 HARNESS PWB 1 0 130 WHIiSXi028 POWERCORDASM 140 WH41X10088 DRANHOSE mm 52 VIEW NUMBER CATALOG NUMBER DESCRIPTION QUANTITY 3165 02 10145 6 HOSE INLET 20 1 86 0 ROTOR ASM TUB OUTER 53 Switching the Washer and Dryer Backsplashes Overview When viewed from the front the washer is shipped for installation on the left and the dryer is shipped for installation on the right If the hose utility connections are arranged so that the units must be installed with the washer on the right and the dryer on the left the backsplashes of the washer and dryer can be switched in order to maintain the proper curved appearance Tools Needed 31 2 Screwdriver WARNING e Make sure the washer and dr
34. and white wires when the clutch motor changes position Note Disconnect power and unplug the clutch motor connector at the inverter board The clutch motor has an approximate resistance value of 2000 Q This can be measured between the white and brown wires on the inverter board See Inverter and Main Board Pin Connectors The rotation of the clutch motor causes an internal switch to open or close This be measured between the brown and blue wires on the inverter board When the clutch is in the unlocked position the switch should be closed 0 Q When the clutch is in the locked position the switch should be open infinity COLOR CODE ETTERS COLOR LETTERS COLOR AX LT BLUE RED GRAY GREEN BLACK BROWN DK BLUE PURPLE ORANGE WHITE PINK YELLOW THE X INDICATES ONE SOLID COLOR NO TRACER WIRES WITH TRACER SHOW BOTH COLORS EXAMPLE WR IS WHITE WITH RED TRACER To remove the clutch shifter assembly Bearing Housing Assembly 1 Remove the rotor See Motor Assembly 2 Remove the three Phillips head screws from To remove the bearing housing Assembly the clutch coupler plate 1 Remove the Motor Assembly and Clutch Shifter Assembly 2 Remove the screw that holds the ground wire to the bearing housing Remove all the 10 mm hex head screws on the bearing housing assembly Remove the clutch coupler assembly P Disconnect the wiring connector from the clutch motor
35. cles This information is sent to the inverter which then determines the appropriate water level Pressure Sensor Test If the pressure sensor is not operating correctly perform the following test 1 Set the wash cycle to SNEAKERS This cycle bypasses the load sensing feature and defaults to the minimum water level 2 Measure the water level from the center hub of the infusor it should be approximately 2 inches deep in the tub 3 Set the washer to COMFORTER This cycle bypasses the load sensing feature and defaults to the maximum water level 4 Measure the water level from the center hub of the infusor it should be approximately 11 inches deep in the tub Note Before disconnecting the hose from the pressure sensor be sure the water level is below the bottom of the spin basket To remove the pressure sensor 1 Remove the 2 Phillips head screws that hold the Backsplash in place 2 Placeatowel over the lid of the washer to prevent scratches to the surface Gently lift each corner of the backsplash then roll it forward so it rests on top of the washer 3 Remove the 3 Phillips head screws that hold protective cover in place 4 Disconnect wiring to the pressure sensor The pressure sensor is held in place by 3 tabs With a flat blade screwdriver press the tabs back and lift the water level switch up and out 6 Disconnect the clear hose from the pressure Sensor Water Valve Assembly The
36. e The washer retrieves the information it gathered for adaptive fill cycle and uses that information to refill the washer for the final rinse Cold water enters the basket through the fabric softener dispenser to dilute the softener into the basket and rinse the dispenser clean The wash basket fills to the optimal level and goes into a basket wash cycle where the clothes and fabric softener are mixed thoroughly A final spin finishes the cycle Note All rinse cycles use cold water and the ATC automatic temperature control is not used The cold rinse is the same temperature as the incoming cold water supply 18 Wash Cycle Chart Example User Selection of Cycle V Dry Load Sensing Water Fill lt gt Adjust Water Temp V Wet Load Sensing gt Adjust Water Fill only if needed V Wash Process Basket Wash Centrifusion Wash Infusor Wash lt Spin and Drain lt Spray Rinse Spin Information lt a Maximum spin speeds will vary depending on the cycle Hand wash 350 rpm Delicate 500 rpm Normal 1010 rpm Vigorous 1010 rpm opin and Drain lt e he Delicate cycle ramps up to maximum speed by Final Hinse first spinning to 400 rpm then pausing then to 500 rpm V e Normal and Vigorous cycles ramp up to maximum speed by first spinning to 400 rpm and pausing then Spin and Drain to 750 rpm and pausing then to 1010 rpm 19 Component Locator Views 7
37. e assembly and distribution pipe Note The distribution pipe separates from the water valve assembly as shown below 97 4 The main wiring harness is held in place by plastic clips on the inside corner of the washer cavity Remove the wiring harness from the holding clips Top Cover The top cover is held in place by 2 Phillips head screws located on the top back of the washer and two front tabs 5 Remove the screw that holds the ground wire to the upper back cover To remove the top cover 1 Remove the 2 Phillips head screws that hold the top cover in place 6 Disconnect the four wiring harness connectors 2 Remove the 4 Phillips head screws 2 on each side that hold the back cover in place Remove the back cover 7 Lift the back of the top cover and slide it forward to clear the front tabs Remove the top cover 3 Disconnect the pressure sensor hose from the outer tub 28 Wash Basket 4 Remove the 10 mm hex head screw that holds the infusor in place with a socket or Phillips head screwdriver turn screw counterclockwise to remove Caution If the basket is not free to rotate damage to the clutch coupler can occur Ensure that the washer is in the spin mode before Note The 10 mm screw has a rubber O ring removing the wash basket The wash basket will rotate freely when it is in spin mode Do not attempt to remove the hub nut if the ba
38. e automatic settings and select any options 5 Press START To delete a Cycle from the Home Screen 1 Press the MY CYCLES button 2 Select DELETE from the Touch Screen menu 3 Select the cycle name from the Touch Screen menu 4 Choose YES to delete the cycle or CANCEL to return to the list of My Cycles My Cycles To rename a Cycle from the Home Screen 1 Press the CYCLES button 2 Select RENAME from the Touch Screen menu 3 Select the cycle name from the Touch Screen menu 4 Using the keypad on the Touch Screen type the name of your Cycle and press OK Consumer Help Screens About Pressing the HELP button from the Home the elp Screen allows you to locate troubleshooting tips for common washer problems to find help with using the Home Screen or to set machine Pressing the HELP button while on any other PREFERENCES HELP screen allows you to find additional information on features found on that screen Press HELP then touch any pad on the Touch Screen for an explanation of that feature To exit the feature press HELP once to return to the previous screen or twice to exit Help Feature Us the To locate Troubleshooting Tips for common washer problems TROUBLE SHOOTER Lroubleshooter P PRESS DESCRIPTION FOR POSSIBLE CAUSES 1 Press the HELP button 2 On the Touch Screen select TROUBLE SHOOTER SPORADIC FILL b NO FILL OR SLOW FILL 3 On the To
39. eases or decreases the wash time to remove different amounts of soil To change the soil level touch SOIL on the Touch Screen then use the arrows to select more or less soil Press OK when you have reached the desired setting Changing the temperature changes the wash and presoak temperatures only The final rinse will always be a cold rinse Follow the fabric manufacturer s care label when selecting the wash temperature To change the wash temperature touch the TEMP pad on the Touch Screen then use the arrows to select a higher or lower temperature Press OK when you have reached the desired setting Changing the wash action changes the wash and spin speeds of the cycle Always follow the fabric manufacturer s care label when changing the wash action To change the wash action touch WASH ACTION on the Touch Screen then select the desired setting Typically slower spin speeds result in less water removed from clothes Wash Action Wash Speed Spin Speed Normal Medium Fast Vigorous Fast Fast Delicate Slow Slow Hand Wash Extra Slow Extra Slow 1 _ SUMMARY SCREEN COTTONS CYCLE SOIL TEMP WASH 5 0 TIME SOIL LEVEL MORE SOIL A Y LESS SOIL LIGHT TEMPERATURE w LOWER COLD WASH ACTION HAND NORMAL W ah AT Use a low sudsing high efficiency gentle liquid detergent such as Woolite HE Summary Screen About the Wash Options Adjusting the Lime Settin
40. from the outer tub Note Water will remain in hoses even when the tub appears empty Use care to avoid water spills a Squeeze the clamp and slide it back b Carefully break the hose loose c Remove the hose E Lift the outer tub up and disengage the suspension rod assemblies from each corner of the outer tub 4 Pull the outer tub assembly out of the washer cabinet Caution Care must to taken when reinstalling and sealing the drain hoses to the outer tub to ensure there is no water leakage Motor Assembly e The washer has a direct drive pulse width modulation motor that does not utilize a belt transmission or mechanical brake The motor assembly is composed of a coil wound stator Hall sensor and permanent magnet rotor motor varies speed and torque when the pulse width modulated voltage from the inverter changes frequency motor reverses rotational direction when the inverter reverses electrical polarity to the motor The washer motor has an approximate resistance value of 8 Q between any two of the three wires e Bluetored 8 Q Red to yellow 8 Q e Blue to yellow 8 Q Resistance can be measured at the yellow 3 pin connector on the inverter board or at the motor See Inverter and Main Board Pin Connectors ROTOR COIL STATOR PERMANENT MAGNET PERMANENT HALL SENSOR
41. gs The Wash Options allow you to set options for the current wash cycle only After you have made all desired changes press OK Delay Start Use to delay the start of your washer Press DELAY START to change the delay time Presoak Soaks the clothes before beginning the wash cycle Press PRESOAK to change the soaking time Additives Appears ONLY AFTER a presoak has been selected Uses the contents of the Wash Boost dispenser tray for a presoak When selected the washer will drain after the presoak and fill again for the wash cycle Press ADDITIVES to specify if you will NOT be using a Wash Boost additive or if you do not want the washer to drain after presoak Extra Rinse Adds an additional cold rinse to the end of the wash cycle Signal Alerts you that the cycle is complete The clothes should be removed when the beeper goes off so wrinkles won t set in Touch SIGNAL to select the volume or to turn the beeper off The new volume will be saved as the default setting Extended Spin Increases the length of the spin time to extract more water from your clothes NOTE The water level will vary depending on the load size and type The washer uses adaptive filling and load sensing to provide the appropriate water level for effective and efficient wash performance and energy usage You can adjust the length of the wash cycle by changing the cycle time adding a Delay Start or adding an Extending Spin Cyc
42. her Dryer Communication Washer Dryer communication allows your washer to send cycle information to your dryer to create a dry cycle that matches your wash load After the wash cycle is complete communication begins once either the washer or dryer Touch Screen is activated Once the information is sent your dryer will create the optimal dry cycle for your load To turn the Washer Dryer Communication feature on or off 1 From the Home Screen press the HELP button 2 Select MACHINE PREFERENCES from the Touch Screen 3 Select WASHER DRYER COMMUNICATION from the Touch Screen 4 Touch the pad at the bottom of the Touch Screen to select ON or OFF 5 Select OK from the Touch Screen Sales Demo Mode Pressing HOME and MY CYCLES simultaneously for three seconds will enter into the sales demonstration mode This mode allows the user to view a wash cycle To exit the Demo Mode press HOME and MY CYCLES simultaneously for three seconds or disconnect the power to the machine 16 MACHINE PREFERENCES END OF CYCLE SIGNAL BUTTON BEEP WASHER DRYER COMMUNICATION End of Cycle Signal The End of Cycle signal alerts you when the cycle is complete To change the volume of the end of cycle signal 1 From the Home Screen press the HELP button 2 Select MACHINE PREFERENCES from the Touch Screen 3 Select END OF CYCLE SIGNAL from the Touch Screen 4 Use the arrows to make the volume louder or softer
43. in place 2 Disconnect the wiring to the brake resistor 25 Pressure Sensor Water Level Switch The pressure sensor is connected by a clear hose to an air reservoir near the bottom of the outer tub and operates by a frequency kHz signal to the inverter board The pressure sensor wires purple orange and blue are connected at pins 1 3 and 4 at the 4 pin red connector on the inverter board See Inverter and Main Board Pin Connectors The approximate resistance value of the transducer measured between the purple and orange wires is 20 Q COLOR CODE COLORCODE ______ LETTERS COLOR LETTERS COLOR AX RX THE X INDICATES ONE SOLID COLOR NO TRACER WIRES WITH TRACER SHOW BOTH COLORS EXAMPLE WR IS WHITE WITH RED TRACER e When the water level rises in the washer tub air is trapped in the reservoir As the water level rises the air pressure in the reservoir increases The pressure is translated into an electrical signal frequency by the pressure sensor The frequency will vary from approximately 27 kHz empty tub to 22 kHz full tub This frequency can be measured at the pressure sensor between the purple and orange wires The frequency is monitored by the inverter which turns off the water valves when the desired water level is achieved Note The water level will vary depending on the load size which is measured by the dry load and wet load sensing cy
44. inuity 0 Q between the following pins Pad Pins Power 1 and 3 My Cycles 1 and 4 Back 2 and 3 Help 2 and 4 Home 1 and 7 otart Stop 1 5 MEMBRANE RIBBON Note The number 1 molded on the membrane connecter is not a pin reference number Inverter The inverter board is enclosed in a protective box mounted on the top cover under the backsplash To access and remove the inverter 1 Follow steps 1 and 2 under Backsplash 2 Remove the 2 Phillips head screws that hold the inverter box in place 3 Liftthe inverter box up Press the tabs on the side and gently pry it open 4 Disconnect the wiring from the inverter board Remove the inverter 4 b 4 The inverter receives 120 VAC through the RD2 connector RF Choke If 120 VAC is not present check wall outlet power cord and RF Choke The RF Choke filters the line voltage and contains an in line fuse It is replaced as an assembly RF Choke Whenever the washer is plugged in there is 5 VDC at pins 1 and 2 on the dark blue 7 pin CON2 See Testing the Inverter photo When the washer is turned on by pressing a membrane pad or touching the LCD screen the Power LED on the inverter comes on When the Power LED is on the 12 VDC power supply on the inverter board is energized and the below listed voltages are on Pins Voltages 1 and 2 5 VDC 1 and 3 1
45. ions Screen My Cycles 8 Back Buttons 3 secs Start Stop 8 My Cycles Buttons 3 secs Back Troubleshooting Button Button Start Stop 8 Help Buttons 3 secs Factory Test Mode Troubleshooting Mode Test Mode User Activity Timeout Any Mode Any Mode ho 5 min normally except Wash Cycle AR or 1Hr when Mode Cycle Paused PA 42 Troubleshooting Problem Possible Cause and Repair LCD backlight does not come on The backlight connection on the main board may not be secure Check the connection to make sure it is secure The LCD backlight does not function below 30 F 1 1 C Vertical lines on the LCD display when the washer Is turned on TOUGH TO SELECT WASH CYCLE BY COLOR BY GARMENT TAIN N STAI CYCLES INSPECTO NATI TW ne BY SPECIAL FABRIC Re seat LCD ribbon cable at connector CN6 on the main board If necessary a piece of Scotch tape may be added to the back of the ribbon This additional thickness will provide better contact for the ribbon terminals LCD screen too dark or too light as compared to LCD dryer screen LCD refresh rate can be changed in Factory Test Mode See Contrast setting Replacement LCD screen too dark or too light LCD refresh rate is matched to inverter output at the manufacturer Can occur when LCD screen is replaced New LCD screen must also be set to
46. le Time Press CYCLE TIME then use the arrows to select more or less time Delay Time Use to add a Delay Start to the beginning of the wash cycle Press DELAY START then set the DELAY START time in the OPTIONS menu Extended Spin Increases the length of the spin time to extract more water from your clothes Press EXTENDED SPIN then select EXTENDED SPIN from the OPTIONS menu NOTE After the wash cycle begins you will not be able to change the Cycle Time or Delay Time The washer will beep twice if you try to change the times after the cycle begins 45 DELAY EXTRA START THR PP RINSE SSE 15 MIN SIGNAL ADDITIVES Z Ed ARE YOU USING PRESOAK ADDITIVES s ADJUST TIME SETTINGS CYCLE TIME DELAY TIME EXTENDED SPIN My Cycles About the My Cycles Feature Creating and Using a My Cycle Modifying Renaming or Deleting a My Cycle The My Cycles feature allows you to create store and reuse up to 6 custom cycles Create your own cycles from scratch or adjust the settings of a predefined wash cycle then save for one touch recall You can create My Cycles two ways by either modifying a predefined wash cycle or creating a cycle from your own combination of settings and options To build your own My Cycle from the Home Screen 1 Press the MY CYCLES button 2 Select CREATE from the Touch Screen menu 3 Choose whether you want t
47. nd press START The washer will not fill unless the lid is closed After you press START a Cycle Status screen will appear to indicate what stage of the cycle the washer is in and the time remaining in the cycle TOUCH TO SELECT WASH CYCLE BY COLOR BY GARMENT BY FABRIC Home Screen SUMMARY SCREEN COTTONS CYCLE SOIL TEMP WASH ACTION 0 TIME Wash Cycles Washing by Color Washing by Garment lype Washing by Fabric Washing Using the Special Cycles Select By Color to wash loads sorted by color COLOR CYCLES include e Bright Dark e Mixed Golors CONS e New Colors e Light Colors e Whites Select By Garment to wash loads sorted by garment type GARMENT CYCLES include e Athletic Wear e Jackets Coats e Play Clothes e Blouses e Jeans e Sweaters e Delicates e Khakis e Swimwear e Dress Shirts e Knits e Underwear e Easy Care e Lingerie e Silks Washable e Everyday e Mixed Garments Wear Casual Select By Fabric to wash loads sorted by fabric type FABRIC CYCLES include e Blends e Delicates e Polyester e Cottons e Knits e Silks Washable Select SPECIAL CYCLES to wash loads of nongarment items or to select a rinse and spin or spin only cycle SPECIAL CYCLES include e Handwash e Blankets Cotton e Throw Rugs e Blankets Other Woolite HE Washable 5 Comfoner e Rinse and Spin e Towels e Super Clean Quick Wash Pet Bedding Washable Spin Only
48. ng or tangling the fabric Plastic Top amp Backsplash The washer top and backsplash have UV stabilizers to prevent yellowing when exposed to sunlight Control Features Throughout this manual features and appearances may vary from your model Features of the washer control panel POWER Press to wake up the display If the display is active press to put the washer into standby mode You may also press the Touch Screen or any button to wake up the display NOTE Pressing POWER does not disconnect the appliance from the power supply MY CYCLES Press to use create rename modify or delete custom wash cycles BACK Press to return to the previous screen TOUCH SCREEN Press the graphics on the interactive display to use the washer features Do not use sharp objects to press the Touch Screen NOTE If the washer is inactive for 5 minutes the Touch Screen will go into standby mode and the display will be dark Press the Touch Screen or any button to wake up the display 5 HOME Press to return to the TOUCH TO SELECT WASH CYCLE screen Home Screen START STOP Press to start a wash cycle If the washer is running pressing once will pause the washer Press again to restart the wash cycle NOTE If the washer is paused and the cycle is not restarted within five minutes the washer will enter standby mode and the current wash cycle will be canceled HELP Press to set machine
49. o modify a predefined cycle or create a new cycle 4 If you are modifying a predefined cycle select the wash cycle you wish to modify 5 Change any of the automatic settings and select any options 6 Press SAVE on the Touch Screen 7 Using the keypad on the Touch Screen type the name of your My Cycle and press OK To begin using your new My Cycle right away select it from the Touch Screen menu and press START To modify the settings of a Cycle from the Home Screen 1 Press the MY CYCLES button 2 Select MODIFY from the Touch Screen menu 3 Select the cycle name from the Touch Screen menu 4 Change any of the automatic settings and select any options 5 Press SAVE on the Touch Screen 14 MY CYCLES MODIFY CREATE SAVE CURRENT DELETE SETTINGS To save a current cycle as a My Cycle from the Summary Screen 1 After setting a wash cycle or after a wash cycle has just completed press the MY CYCLES button 2 Select SAVE CURRENT SETTINGS from the Touch Screen menu 3 Using the keypad on the Touch Screen type the name of your Cycle and press OK To begin using your new Cycle right away select it from the Touch Screen menu and press START use a Cycle from the Home Screen 1 Press the MY CYCLES button 2 Select USE from the Touch Screen menu 3 Select the cycle name from the Touch Screen menu 4 Change any of th
50. o not become trapped Spin The infusor and wash basket lock together The basket spins very slowly at first This allows dirty wash water and lint to drain through the holes in the bottom of the basket before a higher spin begins When the washer senses that the excess water has drained the wash basket accelerates to a higher speed opin speeds are adaptive to fabric type that is selected by the user on the LCD touch screen They can be as slow as 350 rpm for hand wash items and up to 1010 rpm for heavier items The spin is designed to extract as much water and detergent as possible without harming fabrics Note During the spin cycle excessive suds can cause excessive torque on the motor If the washer detects this condition it will run through the rinse drain and spin cycle up to three times in an attempt to eliminate the suds Note The washer is programmed to correct out of balance situations during spins If the washer senses an out of balance load the spin is stopped The washer then refills to allow the infusor wash cycle to redistribute the load before starting the spin again The washer attempts to rebalance the load three times before optimizing the spin to a lower speed where balance is sustainable Spray Rinse The infusor and wash basket turn at a slow speed while fresh clean water is added to the wash load The spin cycle then drains this rinse water and prepares the wash load for a final rinse Final Rins
51. or to turn the signal off 5 Select OK from the Touch Screen The new volume is now saved as the default setting Harmony Clothes Care System Profile The Washer Talks The Dryer Listens The Result is Better Clothes Care START LEARN TRYTHE DEMO MORE CONTROLS Operation Overview Basic Wash Cycle Note See Component Locator Views for identification and location of washer components After a load is placed in the basket the user selects the appropriate wash cycle on the LCD touch screen and presses start Cycle time and wash patterns will vary depending on user time adjustments soil level adjustments fabric type and wash load weight Dry Load Sensing Before an initial fill the infusor rotates the dry clothes load This rotation is controlled by the inverter which measures the amount of time it takes for the motor to coast to a stop larger the clothes load the less momentum the motor is capable of generating so the faster it will stop The infusor will rotate back and forth up to four times This information is used to determine the initial water fill level Water Fill washer automatically fills to the proper level based on the load sensing measurements Depending on the cycle chosen and the quantity of clothes there are 27 possible water levels This information is stored in memory for the final rinse at the end of the wash cycle Water levels are matched to load size using approxima
52. queeze each clamp and slide it back b Carefully break the hose loose by inserting a small flat blade screwdriver under the hose to break the seal c Remove the hose 5 Remove the 2 Phillips head screws that hold the drain pump mounting plate to the washer floor 7 Remove the 2 Phillips head screws that hold the drain pump to the mounting plate Remove the drain pump Caution Care must to taken when reinstalling and sealing the drain hoses to the outer tub to ensure there is no water leakage When installing apply a thin coat of sealing compound part no WH60X15 to the inner surface of the drain hoses 94 Thermistor ATC Control Auto Temp e The control uses a water temperature sensor thermistor to regulate the wash water temperature e The thermistor has a negative temperature coefficient as temperature increases resistance decreases he thermistor is located in the bottom of the outer tub under the wash basket To determine the temperature of the incoming water the washer control measures the difference between the voltage sent and the voltage returned from the water temperature sensor The washer control then makes temperature adjustments accordingly The washer control should maintain the water temperature in the tub within 5 F 3 C by opening or closing the hot and cold water valves The thermistor has an approximate resistance value of 121K Q at 70 F 2
53. s that hold only available as a complete assembly the backsplash in place To remove the main control board and LCD touch screen assembly 1 Remove the Backsplash 2 Disconnect the ribbon at the right of the main control board Note Do not disconnect any other ribbons from the main control board 2 Placea towel over the lid of the washer to prevent scratches to the surface Gently lift each corner of the backsplash then roll it forward so it rests on top of the washer 3 Disconnect the wiring to the keypanel Remove the backsplash 3 Remove the 4 Phillips head screws 2 on each side that hold the main control board and LCD touch screen assembly in place Remove the assembly Control System The washer control system consists of three main components Main control board and touch screen LCD e Membrane keypanel Inverter Caution To prevent electrostatic discharge from damaging any electronic components use an ESD wristband or touch a grounded metal surface before servicing 428 Membrane Keypanel The membrane keypanel is attached to the backsplash and is only available as a complete assembly When ordering a replacement backsplash the part must be ordered as left or right depending upon installation The membrane keypanel is connected to the control board by a ribbon cable Membrane Keypanel Test To test the membrane keypanel press the appropriate pad and check for cont
54. sary repairs c Afterthe problem has been identified in service mode and repairs have been made the unit prompts the service technician to run a setup self diagnostic check The self diagnostic check consists of a series of system tests to ensure the washer is operating correctly Follow the on screen instructions CONGRATULATIONS ON THE PURCHASE OF YOUR NEW GE PROFILE WASHER A BRIEF SELF DIAGNOSTIC WILL NOW BE RUN ON YOUR WASHER THIS MAY TAKE UP TO 5 MINUTES List of self diagnostic checks e Lid Touch Screen e Beeper e Keypanel Buttons Sensors e Water System e Drive System e Serial Communication Link IMPORTANT Always disconnect power reconnect power and run the setup self diagnostic mode prior to leaving the house If this process is not completed and a power outage should occur the setup self diagnostic mode screen will be displayed for the customer This may generate a second service call when no problem exists d When all errors have been corrected and the setup self diagnostic mode has been completed the washer displays the following screen YOUR WASHER IS NOW READY FOR YOUR USE PLEASE READ YOUR USER S MANUAL PRIOR TO OPERATION e Press OK to return the washer to normal operation 39 Factory Test Mode The factory test mode allows the service tech to make adjustments and run several important tests on critical washer components 1 Press the
55. sher and rotate the backsplash into place 19 Connect the washer control board to the new backsplash by sliding the ribbon connector on the new backsplash onto the metal pins on the control board and pushing in Make sure the ribbon is not twisted before inserting the connector 23 Secure the new backsplash to the washer using the 2 Phillips head screws removed earlier Screw a 20 Secure the new washer backsplash to the rear cover using the 2 Phillips head screws removed earlier Rear of Washer 24 Reconnect house utilities 25 Plug the washer and dryer back in 57 TEMPERATURE CONVERSION TABLE cc F F sc F cc F cc F 40 40 10 14 20 68 50 122 176 110 230 140 284 39 38 2 9 15 8 21 698 51 123 8 81 177 8 111 231 8 141 285 8 38 364 8 176 22 71 6 52 1256 82 179 6 112 233 6 142 287 6 37 1 346 7 194 23 734 53 11274 83 1814 113 235 4 143 289 4 1 36 32 8 6 212 24 75 2 54 129 2 84 1832 114 237 2 144 2912 35 31 5 23 25 55 131 85 185 115 239 145 293 34 29 2 4 24 8 26 78 8 56 1328 86 186 8 116 240 8 146 294 8 33 27 4 3 26 6 27 806 57 1346 87 188 6 117 242 6 147 296 6 1 32 25 6 2 28 4 28 824 58 1364 88 190 4 118 12444 148 298 4 31 23 8 1 302 29
56. sket is not free to rotate To remove the wash basket 1 Remove the Top Cover 2 Remove the 8 Phillips head screws that hold the outer tub cover in place 5 Pullthe infusor up and out WARNING The inner edge can be sharp Wear Kevlar gloves or equivalent protection 6 Remove the 37 5 mm 1 2 SAE equivalent hub nut with a socket or Crescent wrench rotate hub nut counterclockwise to remove 3 Place a flat head screwdriver in the slot under the infusor cap and gently pry off 29 Drain Pump Drain Pump Cover drain pump consists of a 120 VAC 60 Hz motor impeller and impeller housing he pump is capable of pumping to stand pipe height of 8 ft The maximum length of the drain hose is 10 ft An accessory drain hose extension is not available at this time 4 Lift up the tab on the impeller housing with a flat head screwdriver When viewed from the impeller housing end rotate the motor in a counter clockwise direction to remove e The drain pump will operate independently of other mechanical components and will evacuate water at various times during the cycle drain pump motor has an approximate resistance value of 11 Q e Pins 1 and 2 on the light blue 2 pin connector on inverter board should measure 120 VAC when drain pump is activated See nverter and Main Board Pin Connectors NX COLOR CODE GOLORCO
57. tage on pins 3 brown and 4 yellow on the inverter board There should be approximately 12 VDC If not the inverter board is bad Id Inverter Board To check voltage at the Hall sensor Measure between pins 1 blue and 4 yellow and pins 2 red and 4 yellow with the Hall sensor plugged into the inverter board Rotate the spin basket by hand There should be 12 VDC pulses as the basket is rotated If pulses are present the Hall sensor is good 34 3 Pull the rotor away from the drive shaft 4 Remove the six 10 mm hex head screws that hold the stator in place Note Removal of the wiring guard held in place by one 10 mm hex head screw will give better access to the motor connector 5 Disconnect the wiring to the stator and the Hall sensor by carefully lifting up the stator IMPORTANT The motor connector and Hall sensor connector are very fragile handle with care p 14 t q Hall RET SAAS NA Stator Connecter Note When reassembling be sure to put the motor and Hall sensor wires back in the wiring guard away from the motor Clutch Shifter Assembly The clutch assembly locks or unlocks the basket and infusor together depending on the wash cycle pattern See Basic Wash Cycle for a brief description of wash cycles The infusor is connected directly to the motor shaft Whenever the motor is rotating
58. tely one third less water than typical top load washers Note The washer can use as little as 17 5 gallons of water for small loads and has an average water use of 27 gallons per load Wet Load Sensing After the first fill the infusor and basket lock together and rotate to measure the clothes load During this time the motor momentum is measured again he washer compares this information to the previous dry load sensing measurements and determines if additional water is required Note Dry load and wet load sensing are used on all cycles except the following SNEAKERS COMFORTERS BLANKETS OTHERS BLANKETS COTTONS THROW RUGS WASHABLE The SNEAKERS cycle defaults to the minimum water level BLANKETS THROW RUGS and COMFORTERS cycle default to the maximum water level Wash Water Temperature During the fill the washer monitors and regulates wash water temperatures within 52 15 C of the target temperature This accuracy is achieved using a thermistor located in the outer tub which monitors the tub water temperature during the fill cycle Based on information recelved from the thermistor the inverter controls the hot and cold inlet valves to achieve the desired wash temperature See Thermistor ATC Control Auto Temp Target Water Temperatures Hot 120 F 49 C Warm 105 F 41 C Cold 80 F 27 C Very Cold 60 F 16 C During the fill the basket slowly rotates ina clockwise direction
59. the infusor is rotating e he clutch only locks or unlocks the wash basket When the washer first starts a cycle the infusor moves back and forth several times to make sure the basket and infusor are in the unlocked position before starting This action is called clutching and confirms that the clutch motor is in the unlocked position Note Wash cycle patterns will vary depending on user time adjustments soil level adjustments fabric types and wash load weights The infusor and basket are in the locked position during the following cycles e Water Fill Wet Load Sensing e Basket Wash Centrifusion Wash Spin Spray Rinse The infusor and the basket are in the unlocked position during the following cycles Dry Load Sensing e Infusor Wash Continued Next Page 35 Clutch Operation The clutch locks and unlocks the basket by engaging teeth on the inside of the rotor with teeth on the clutch coupler When the basket and infusor are in the locked position the clutch moves downward and engages the rotor and clutch coupler teeth allowing the basket to rotate with the infusor When the basket and infusor are in the unlocked position the clutch moves upward disengaging the clutch coupler and rotor teeth allowing the infusor to rotate independently of the basket To diagnose the clutch motor The inverter supplies 120 VAC to the clutch motor through the brown
60. the exclusion or limitation of incidental or consequential damages This warranty gives you specific legal rights and you may also have other rights which vary from state to state To know what your legal rights are consult your local or state consumer affairs office or your state s Attorney General Warrantor General Electric Company Louisville KY 40225 Note The LCD screen is part of the main electronic board and under the 5 year part warranty The inverter board is covered by a 2 year part warranty Overview General The GE Profile Harmony Washer is part of the GE Profile Harmony Clothes Care system utilizing the latest developments in washing technology The Harmony Washer does not use the typical agitator found on conventional washers Instead the direct drive motor capable of spinning at 1010 rpm and the 304 stainless steel wash basket create a centrifugal force that pulls wash water through fabrics for a thorough cleaning action See Operation Overview Harmony Washers also utilize an automatic load sensing system to determine load size and water levels The washer automatically fills the wash basket with the appropriate amount of water needed for optimal wash performance Other features include Communication Link to the Dryer The washer uses a serial cable to automatically inform the dryer about the nature of the wash load essentially presetting the dryer controls so the user doesn t have to Auto Balance
61. uch Screen select the problem FILLING AND DRAINING AT THE SAME TIME description from the list You can use the arrows at the right of the screen to scroll up and down through the list of additional No INFUSOR OR BASKET MOTION problems b MACHINE MOVES BEFORE WATER FILL 4 On the Touch Screen select a possible cause for the problem and follow the on screen instructions to find a solution F H elp Pressing the HELP button then selecting Usin g the HOME SCREEN HELP allows you to find additional information on features found on the Home Screen Touch any pad on the Touch Screen for an explanation of that feature To exit the feature press the BACK button Home Screen 15 Consumer Help Screens Setting the Machine Prejeren ces The machine settings on the Help feature allow you to control the volume of the button beep and end of cycle signal and turn the washer dryer communication feature on off Button Beef The button beep controls the volume of the beep that is made when you press any of the buttons or the Touch Screen To change the volume of the button beep 1 From the Home Screen press the HELP button 2 Select MACHINE PREFERENCES from the Touch Screen 3 Select BUTTON BEEP from the Touch Screen 4 Use the arrows to make the volume louder or softer or to turn the beep off 5 Select OK from the Touch Screen The new volume is now saved as the default setting Was
62. ue white common e Ink e Mildew e Paint water based e Paint oil based e Pencil mark e Rubber cement e Wite out Food Dairy Cooking Animal fat e Baby formula e Butter margarine e Chocolate e Cooking oil e cheese sauce Egg e Gravy Grease e Mayonnaise e Milk e Mustard e Pudding e Salad dressing e Tomato based e Vegetable oil Heavy Oils e Motor oil e Ointment salve Outdoor e Dingy white socks Grass e Mud dirt e Clay e Rust iron Personal e Baby stains e Blood Feces e Perspiration e Urine e Vomit Cosmetics e Chap Stick e Deodorant antiperspirant e Lipstick e otions e Makeup oil based e Makeup water based Specialty Stains e Adhesive tape e Asphalt tar e Glue synthetic e nk e Pine sap e Rubber cement Silly Putty Waxes e Candle wax e Chap Stick e Crayon Summary Screen About the Summary Screen Changing the Soil Level Changing the Wash Temperature Changing the Wash Action After selecting a wash cycle the Summary Screen displays the automatic settings for the cycle you have chosen You can adjust these by touching the screen location for any of the settings shown If you change any of the automatic settings you can save the new settings as a custom My Cycle by pressing the MY CYCLES button and choosing SAVE CURRENT SETTINGS Changing the soil level incr
63. water valve consists of a valve body and five solenoid coils It is only available as a complete assembly Each solenoid controls a specific water function Water Valve Assembly Each on the water valve assembly has approximate resistance value of 30 Q The water valves receive power from the inverter They are connected to the 6 pin blue connector on the inverter board See Inverter and Main Board Pin Connectors e When energized there should be approximately 13 VDC at the appropriate coil COLOR CODE LETTERS COLOR LETTERS COLOR WHITE YELLOW THE X INDICATES ONE SOLID COLOR NO TRACER WIRES WITH TRACER SHOW BOTH COLORS EXAMPLE WR IS WHITE WITH RED TRACER Inverter To remove the water valve assembly 1 Remove the Backsplash 2 Remove the 3 Phillips head screws that hold protective cover in place 3 Note the placement of the wires then disconnect the wiring to the solenoid coils 4 Remove the 2 water inlet hoses a Squeeze each clamp and slide it back b Carefully break the hoses loose c Remove the hoses mi a 4 4 UR m a J B a dA I Fam r amp 1 1 5 Remove the 3 Phillips head screws that hold the water valve assembly in place and the 2 Phillips head screws that hold the water distribution pipe in place 6 Remove the water valv
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65. yer are unplugged Turn both the home hot and cold water valves to the off position Turn the home gas shut off valve to the Off position for gas dryer models To switch the washer and dryer backsplashes 1 Placea towel over the lid of the washer to prevent scratches to the surface 2 Remove the 2 Phillips head screws from the washer backsplash 3 Rotate backsplash forward and lift off Screw a Rear of Washer 4 Remove the 2 Phillips head screws holding the backsplash to the rear cover Remove the backspash from the rear cover Rear Cover 54 8 Remove the 4 Phillips head screws from the 5 Disconnect the ribbon at the right of the dryer backsplash Rotate backsplash forward washer control board by pulling the connector at the end of the ribbon off the metal pins and lift off Note Do not disconnect any other wires from 7 the washer control board lt R gt GD 1 22 Rear of Dryer 9 Disconnect the ribbon at the right of the dryer control board by pulling the connector at the end ofthe ribbon off the metal pins Note Do not disconnect any other wires from the dryer control board 6 Remove the 4 Phillips head screws holding the washer control board to the backsplash then remove the control board and set it aside Rear of Dryer 10 Remove the 4 Phillips head screws holding the dryer control board to the backsplash 11
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