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1.             Push the THERMISTOR    tightly to the gasket           WM2496H M Page 33 of 58 TRAINING MANUAL       NO WATER CIRCULATION         Is the impeller of the drain pump clogged  Remove foreign material        Connector   White         Are the Hose Connector and or Hose clogged  Hemove foreign material            Reconnect or repair  the connector         Is the connector disconnected  disassembled        Connector       Is the coil of the right side of drain pump open  or short circuited   Coil R is 18 30 Q     Replace PUMP MOTOR  ASSEMBLY            When checking voltage between the  connectors during spin  is the voltage 120 V AC   as the figure     Replace the MAIN PWB  ASSEMBLY              PWB ASSEMBLY  MAIN       WM2496H M Page 34 of 58 TRAINING MANUAL       SPIN MALFUNCTION        Check the SENSOR SWITCH  ASSEMBLY or HOSE  Pressure    If the problem is on the SENSOR       WASH  SPIN  RINSE SPEED           Check during spin if the frequency of the water  level is 248 or more         SWITCH ASSEMBLY or the  HOSE  replace the SENSOR  SWITCH ASSEMBLY or the  HOSE           Press the START PAUSE button 2 times in QC    Test mode  is the drum spinning at low speed  Normal         Is it disconnected  or disassembled    Red  3pin  1   NA  4pin  2          Correct the connection            Check the motor connector  Is the resistance of  the terminal the same as the figure     MOTOR TERMINAL e o2 o0    Resistance of terminal                    About 5     15           Re
2.        Is the voltage between the 2 FILTER ASSEMBLY  connectors 120 V AC     Replace the FILTER  ASSEMBLY  CIRC                 Replace MAIN PWB    Is the LED  1  on   ASSEMBLY       Are the connectors  2  on the PWB loose  Reconnect         PWB ASSY  MAIN     Is wire of the DISPLAY PWB ASSEMBLY   Replace the MAIN PWB      broken          Replace DISPLAY PWB ASSEMBLY    or repair wire           WM2496H M Page 27 of 58 TRAINING MANUAL       NOISE and VIBRATION DURING SPIN        Remove the transit bolts  and Base packing     Have all the transit bolts and base packing  been removed         Move the washer or  reinforce the floor     Is the washer installed on a solidly constructed  floor     Check if the washer is perfectly level as follows     Check the leveling of the washer with a Level  and check that the washer is stable                Base Packing       Put an unbalance part  rubber  inside of drum  and start QC test mode and run in high spin   See page 28  this manual  TEST MODE  high speed spin   When the machine is spinning in high speed   verify that it is stable     If you do not have the unbalance part  put 4 5 to  6 5 Ibs  2 to 3 kg  of clothing  Once loaded   press power  Rinse Spin and the start pause  button in sequence    When the machine is spinning in high speed   verify that it is stable     If itis not stable  adjust feet accordingly  After  the washer is level  tighten the lock nuts up  against of the base of the washer  All lock nuts  must be tightened  
3.       Adjustable feet    If the washer is properly leveled and there is still a vibration caused by resonance  at a particular speed  see SpinSense on page 29 of this manual        WM2496H M Page 28 of 58 TRAINING MANUAL       SPINSENSE    opinSense is a software adjustment that allows a small adjustment in the spin  speeds to eliminate excessive vibration  particularly vibration caused when the  selected spin speed strikes a harmonic value in the floor and causes resonance     To adjust the spin speeds to eliminate this issue  apply SpinSense using the  following steps  Also refer to the QC Test Mode on page 22 and  Troubleshooting Noise and Vibration on page 28 of this manual  Be sure the  washer is correctly installed and leveled     1  The washer must be running  in any cycle  to operate the SpinSense  control  It must be past the load sensing portion of the program     2   he selected spin speed will have an LED lit in the button     3  Press and hold the SpinSense button for over three seconds   It is the  otain Cycle button on the right end of the control panel   You will hear two  quick beeps when the button is pressed and a long beep when the control  takes effect     4  The spin button of the selected cycle will blink if SpinSense is turned on  If  the spin speed button is not blinking  SpinSense is turned off     5  Turning SpinSense on affects all spin speeds for all cycles   The SpinSense control is a non volatile toggle  If you turn it ON or OFF  it will  remain
4.     SWITCH  TUBE       AIR CHAMBER    WM2496H M Page 45 of 58 TRAINING MANUAL       DISASSEMBLY REPAIR  Motor     For technical information concerning          WM2496H M Page 46 of 58    1     2     the direct drive DC motor  refer to  page 47      Remove the back cover     Remove the large bolt in the  center shaft   Your helper can  hold the inside of the drum      DO NOT stick a screwdriver  through the slots in the rotor     Pull the rotor off the shaft   Remove two screws from the  tub bracket    Remove six bolts on the stator     Unplug two connectors on the  stator     Pull the stator off the shaft     When re installing  the clamps  and the ground screw must be  installed and the connectors  pressed into place before the  rotor is bolted onto the shaft     TRAINING MANUAL    WM2496H M       DIRECT DRIVE MOTOR    SPACES    HALL EFFECT 7    SENSOR         Wash Heater    ka       Y      TE 1                       tT         Door   S Lock  L    Hall             2 Sensor  EJ  het istor    c i 9   2  D cni        9    Circulating    Pressure Sensor  Pump       Page 47 of 58    The motor is a direct drive   brushless  DC motor  It is attached  to the drum via a splined shaft   eliminating belts  pulleys   transmissions  and the inherent  problems associated with them  The  rotor is attached to the shaft by one  large bolt     The DC motor can be driven from  stopped to maximum speed in  infinite steps in either direction   There are 36 poles on the stator and  12 permanent m
5.     wec    m n HE BF                                                  Sc CE       111  EE         m      mm  mE  NN  m  mmu  esi    eme  pw      Rinse   LOL    E S     Spn         DE ee Soma      i Wash time is in minutes   Pre Setting Time   Water Supply   60 sec     The total working time will vary with the load size     Drain   60 sac  water temperature and ambient temperatura     This chart shows the components and their times of operation in the various  wash cycles  The time estimates shown here are for the basic cycles before the  fuzzy logic adjustments are made     BEFORE PERFORMING SERVICE    e Becareful to avoid electric shock when disconnecting parts for  troubleshooting     e Most terminals in the WM2496 washer have 120 VAC or DC on them   sometimes even when the washer is off     e The built in water heater operates at a high temperature        WM2496H M Page 19 of 58 TRAINING MANUAL       DISPENSER    The dispenser drawer is a multi chambered reservoir that allows the user to add  all the appropriate laundry additives before starting the cycle  It has a place for  pre wash detergent  main wash detergent  fabric softener  and bleach  Powdered  or liquid detergents may be used  but softener and bleach must be liquids   Detergents should carry the HE designation  Do not use regular detergents in the  washer or oversudsing will occur  Regular detergents also cause a scum build up  in the tub  which leads to poor performance and a foul odor  If this build up  cannot
6.   Do not pry on the surfaces  between the halves     TRAINING MANUAL       DISASSEMBLY REPAIR  Damper     1  Disconnect the dampers from  the tub and the base    See photos  left      Be sure to press in the safety  tab before pushing the pin out  of the damper  You can use a     1      socket to hold the pin in  while you squeeze the pin with  the special tool 383EER4003A    See page 58      2  The flat end goes on the small  end and the split end allows the  head end to pass through while  the pin is pushed out     The color and or appearance of  the dampers may vary by model     3  Use special tool 383EER4003A  to remove the damper pins  If  you are replacing the dampers   you ll have to remove both  ends  If you are removing the  tub for major repair work   disconnect the damper ends at  the base and leave the other  ends connected until you  remove the tub  When putting  the tub back into the machine   connect the dampers to the tub  first  It is much easier that way        4  Be careful not to pull the  dampers apart while they are  disconnected from the machine     WM2496H M Page 49 of 58 TRAINING MANUAL       TIPS and TRICKS  HOSES    When replacing the large hoses  be  sure to avoid getting the lip turned  under the hose clamp  This will  damage the hose and cause a leak   The large hoses have notches on the  ends to index them on the connectors   Be sure the notch is pushed down all  the way on the index boss     BAFFLES    You can replace the baffle and rollers  wi
7.   variables         water  X  temperature         washing time          the best             rinsing time    gt  washing  lem   4      performance        spin rhythm  time    load              s     size J  SENSING    puno    DOOR LOCK          The door has an automatic  electrically operated lock system  When the machine  is off or paused  the door can be opened by pulling it  When the machine is  operating  the electric latch keeps the door closed     The door cannot be opened     e When the WM2496 is operating   e When the power failed or the washer is unplugged   until the capacitor discharges and releases the lock    e When the DOOR LOCK light is on   e When the drum is still turning    DOOR LOCKED LAMP  The DOOR LOCK lamp lights   e When the WM2496 is operating    e When the water level sensor frequency is lower than 22 9 kHz  e When the temperature inside the tub is over 45  C  113 F     WM2496H M Page 10 of 58 TRAINING MANUAL       WATER CIRCULATION    The recirculation pump circulates the water during most of the cycle  During the  WASH cycle  it runs continuously for the first 3 minutes and then intermittently  throughout the cycle  During the RINSE cycle  it runs continuously as soon as the  appropriate amount of rinse water has been added  This recirculated water  enters the drum at the top of the door at a small shower head  This spray not  only keeps the window and gasket clean  it allows the clothes to be soaked with  detergent or rinse water more quickly and c
8.  be removed by running a TUB CLEAN cycle  the washer requires a  complete disassembly to clean it        The top of the dispenser box is shown here     SOR CBE  YO EMEN BLEACH          HOT  INPUT    PRE   WASH    MAIN  ASH    VENT    PRE WASH     WM2496H M Page 20 of 58 TRAINING MANUAL       The dispenser works by using various solenoids to apply water to different  compartments  The liquid products are dispensed from a siphon box  As the  appropriate chamber is flooded  the box fills and the water flushes the laundry  product into the tub  It is mixed with water before contacting the laundry to  prevent spotting or damaging the fabric     Notice that the pre wash and main wash fill tubes enter the dispenser at an angle   If one or the other fill valve is opened  the water goes into the appropriate  detergent compartment  However  if they are opened simultaneously  the   streams deflect and dispense the softener  Some water may run through the   main and pre wash compartments  but since the detergent has already been  dispensed in an earlier part of the cycle  this is of no consequence     If liquid detergent is added to the pre wash box  it will run immediately into the  tub  This does not affect the operation of the cycle  To use liquid detergent in the  main wash  place the detergent siphon box in the main wash compartment   Otherwise  the main wash liquid detergent will run into the tub along with the pre   wash detergent  causing oversudsing in the pre wash and no cleani
9.  in that state until it is changed by following the steps above  Activating    opinSense should resolve 95  of all vibration issues  It will NOT solve the  problem of a shaky  loose  or poorly constructed floor     WM2496H M Page 29 of 58 TRAINING MANUAL       NO WATER SUPPLY    Is water supply shut off     Is the tap opened  Open the tap     When you press both WARM COLD button and  Check the AIR CHAMBER    LOW button simultaneously  is the water level  frequency below 246     and the tube  clogged         Is the inlet valve filter clogged  Clean the filter     Is resistance between each terminal of INLET    VALVE ASSEMBLY 0 8 1 2       Replace the INLET VALVE    ASSEMBLY     Verify the voltage of the inlet valve connector is  120 V AC    Refer to 7 2 QC TEST MODE     Check electrical connection   Replace the MAIN PWB  ASSEMBLY           Is water supplied     Hefer to   NO WATER SUPPLY      Check the wiring              Are receptacles correctly connected to the  terminals of the INLET VALVE ASSEMBLY           Put the detergent in the  correct place           TERES          Has detergent been put in the correct compartment NO  of the dispenser     ETE Pre wash Main wash       sie         6   Detergent    Is the detergent caked or hardened  YES     Clean the dispenser        q           1   4       2    1  Liquid chiorine Bleach Compartment   2  Liquid tabric Softener Compartment   3  Prewash Compartment   4  Main Wash Compartment             See DISPENSER  page 20         WM
10.  or Dealer or Authorized Service Center   and select the appropriate option from the menu     location  Or visit our website at  http   www lgservice com       TO CONTACT LG ELECTRONICS BY MAIL     LG Customer Interactive Center      Q  Box 240007   201 James Record Road  Huntsville  Alabama 35813  ATTN  CIC       WM2496H M Page 8 of 58 TRAINING MANUAL       SERIAL NUMBER IDENTIFICATION    The serial number is unique to each product  It gives information concerning the  time and place of manufacture  The serial number is required to be paid for  warranty service and to get the correct part in the event a running production  change was made  Some models may have four  4  letters instead of two  2  for  the product code number  The third and fourth letters are significant only to the  manufacturing facility     This chart will help you decode the serial number           Sequential Number  00001 99999       Product Code Number              Month of Manufacture    Year of Manufacture    Example  05 KW 00251               Manufactured Unit    00251    Manufactured in Korea    Manufactured in May      Manufactured in 1998      WM2496H M Page 9 of 58 TRAINING MANUAL       FUZZY LOGIC    To get the best washing performance  the user selects one of the standard  cycles and sensors in the WM2496 make an infinitely variable number of  adjustments as the cycle progresses  Adjustments are automatically made for  load size  incoming water temperature  soil level  rinses required  and other
11.  put a little pressure  between the appliance and the  pedestal  This will eliminate any  rattles     8  It is usually easier to set the  pedestal and washer into place  and connect the water and drain  hoses before placing the dryer  on top of them     WM2496H M Page 17 of 58 TRAINING MANUAL       CONNECTIONS    WATER    Hat water tap    gp     1       Be sure the rubber washer is inside the hose end  Attach the hoses to the  washer  red is HOT  blue is COLD   Tighten them firmly but don t strip the plastic  threads on the washer connections  The hoses may appear to be mechanically  identical  but the hot hose is rated at a higher temperature and burst strength     DRAIN       Laundry tub       The drain pipe should be firmly attached to the standpipe or the laundry tub or  sink where it drains  The pump has sufficient power to cause the pipe to move  around when the water is expelled  The pump can lift the drain water a maximum  of 96 inches  2 4 m   but there is no minimum height requirement  The vacuum  breaker in the drain line will prevent drainage by gravity or siphoning  The hose  can lay flat into a floor drain as long as the end of it is not submerged     ELECTRICAL    The WM2496 washer requires a 120 VAC  60 Hz   dedicated  20 amp circuit     WM2496H M Page 18 of 58 TRAINING MANUAL       PROGRAM CHART    i    Bigs leis    pp e e   ove       Approx   O Working  F Time   Minutes       La   a     om  SENG  n  ES  eer     iH   S                   a  uen  I    EE    ffe
12. 2496H M Page 13 of 58 TRAINING MANUAL       REMOTE MONITOR and MODEM    The remote laundry monitor  RLM   allows the user to monitor the  progress of both washer and dryer   provided they are both equipped with  a modem     Remove the cover and install the  modem on the back of the washer     Save the small socket cover and  screws in the event you need to  remove the modem for some reason   The socket should be covered at all  times     While you re at it  go ahead and install  the modem on the dryer now     Remove the cover and install the  modem on the back of the dryer     Save the small socket cover and  screws in the event you need to  remove the modem for some reason   The socket should be covered at all  times     After installation is complete  plug in  the washer  dryer  and monitor  in that  order  Turn on the washer and dryer   Press and hold the SET button on the  monitor        WM2496H M Page 14 of 58 TRAINING MANUAL       INSTALLATION    REMOVE THE SHIPPING BOLTS     Save the bolts in  case the washer  needs to be  moved for  service  The     F used to adjust the  leveling                     EU 7    4 DO  E 9          7       Adjustable feet    If you re installing the washer on a pedestal  install the pedestal now    See next page         WM2496H M Page 15 of 58 TRAINING MANUAL       INSTALLATION  PEDESTAL KIT     This procedure covers installing and leveling the 777  and 13    pedestals for 27   washers  dryers  and combos  If the products are stacked  the w
13. 2496H M Page 30 of 58 TRAINING MANUAL       LIQUID SOFTENER and BLEACH DO NOT FLOW IN         Refer to  NO WATER SUPPLY    Is water supplied     Are the plugs correctly connected to the terminals of  the INLET VALVE ASSEMBLY     YES    Check the wiring on the  dispenser                  Put it in the correct  compartment     ls liquid detergent softener bleach put in the correct  compartment of the drawer            1   4   3   2    1  Liquid chlorine Bleach Compartment   2  Liquid fabric Softener Compartment   3  Prewash Compartment    4  Main Wash Compartmant    Clean the Cap and    ls the liquid detergent softener bleach cap clogged   Container        Liquid detergent cap     See DISPENSER  page 20      ABNORMAL SOUND    Is the motor bolt loosened  Secure the bolt     m   Replace the STATOR  ls there friction noise coming from the motor     ASSEMBLY or ROTOR  ASSEMBLY           WM2496H M Page 31 of 58 TRAINING MANUAL       HEATER OPERATION WITHOUT WATER             PWB ASSEMBLY  MAIN       WM2496H M       When pressing WARM COLD and LOW buttons at the  same time while washing  is the water level frequency  between 230   243      When pressing WARM COLD and LOW at the same  time after draining  is the water level frequency 255     Check the voltage between two pins while pressing  the POWER button  Is the voltage 120 V AC     Is the drain hose twisted or frozen     Is the impeller of the drain pump clogged     Is the connector disconnected  disassembled     Is the coil of t
14. ITCH ASSEMBLY is out of order   ERROR        Door not all the way closed   DOOR OPEN TOTIS   Loose electrical connections at Door switch and  A     PWB Assembly     The DOOR SWITCH ASSEMBLY is out of order         The THERMISTOR is out order        continued on next page       WM2496H M Page 23 of 58 TRAINING MANUAL       ERROR CODES  Continued    SYMPTOM      The connector  3 pin  male  white  in the MOTOR  HARNESS is not connected to the connector   3 pin  female  white  of STATOR ASSEMBLY         The electric contact between the connectors  LOCKED E E  3 pin  male  white  in the MOTOR HARNESS  MOTOR     and 4 pin  female  white connector in the MAIN PWB  ASSEMBLY is bad or unstable     The MOTOR HARNESS between the STATOR  ASSEMBLY and MAIN PWB ASSEMBLY is cut  open  circuited      The hall sensor is out of order defective          EEPROM is out of order   x Displayed only when the START PAUSE button is first  pressed in the QC Test Mode   Try unplugging and plugging in again to reset the micro     EEPROM      The washer experienced a power failure   FAILURE    COMMUNI      Check all connections on the main board   CATION    Something is not plugged in correctly           WM2496H M Page 24 of 58 TRAINING MANUAL       DIAGNOSIS and CHECK LIST  Abnormal Operation       SYMPTOM    Door error        GUIDE FOR SERVICE CALL          Started with door opened            Was the load too large     Avoid overloading     Clicking sound is heard once or twice   when the START PAUSE bu
15. PRESS  WARRANTY PERIOD ABOVE  NEITHER THE MANUFACTURER NOR ITS U S  DISTRIBUTOR SHALL BE  LIABLE FOR ANY INCIDENTAL  CONSEQUENTIAL  INDIRECT  SPECIAL  OR PUNITIVE DAMAGES OF ANY  NATURE  INCLUDING WITHOUT LIMITATION  LOST REVENUES OR PROFITS  OR ANY OTHER DAMAGE  WHETHER BASED IN CONTRACT  TORT  OR OTHERWISE  Some states do not allow the exclusion or limitation  of incidental or consequential damages or limitations on how long an implied warranty lasts  so the above exclusion  or limitation may not apply to you  This warranty gives you specific legal rights and you may also have other rights  that vary from slate to state     THIS LIMITED WARRANTY DOES NOT APPLY TO     e Service trips to your home to deliver  pick up  and or install the product  instruct  or replace house fuses or  correct wiring  or correction of unauthorized repairs    e Damages or operating problems that result from misuse  abuse  operation outside environmental  specifications or contrary to the requirements of precautions in the Operating Guide  accident  vermin  fire   flood  improper installation  acts of God  unauthorized modification or alteration  incorrect electrical current or  voltage  or commercial use  or use for other than intended purpose    The cost of repair or replacement under these excluded circumstances shall be borne by the consumer     CUSTOMER INTERACTIVE CENTER NUMBERS    To obtain Customer Assistance  Product Infor    Call 1 800 243 0000  24 hours a day  365 days per year   mation 
16. SOR       FING TERMNAL GROUND           Display     Wash Heater                                  Door    Pressure Sensor Circulating                 WM2496H M Page 51 of 58    TRAINING MANUAL    EXPLODED VIEW   Cabinet and Control Panel    Control panel  dispenser drawer  and  front panel not exactly as pictured     Drawing to be updated when available       TRAINING MANUAL    Page 52 of 58    WM2496H M       EXPLODED VIEW     Drum and Tub Assembly                                  ED               u GRUND              WM2496H M Page 53 of 58 TRAINING MANUAL       EXPLODED VIEW   Dispenser Assembly       WM2496H M Page 54 of 58 TRAINING MANUAL    Loc   PartNo  AFN30385101  3890EZ3612A  3W20018B  MFL305991 01   A100  3091ER0004P   A101 3550ER1028A   A102 4830ER3001A   A103 4930ER3014A   A104  4011FR3159E   A105  4011FR3159D   A110 3457ER1006C     111 4810ER3021A     130 3550ER0045A   A131 4930ER4005A   A133 2W20017E     140 4775ER2002A     141 4930ER4018A   A150 93581ER1008J     151 3212ER1023A   A152 3212ER1016A   A153 3650ER2004B   A154 4026ER4004A   A155 3650FA3488M   A200 3041ER0001C   A201 4810ER3006A   A220 4779ER3002A   A275 5215  03715     A276 5215FD3715K   A300  3110ER2016A   A303 5006ER3009A   A310 5006ER2012A   A410 6601ER1006E     430 6411ER1005K   WM2496H M       PARTS LIST    Description    Owner s Manual  Outer Box  Carton   Wrench  See page 58   Service Manual  Cabinet Assembly  Rear Cover   Bushing   Holder   Shipping Bolt  Upper  Short   2   Shipping Bolt  Lo
17. Standard   Thermistor  NTC   Gasket   Heater Assembly   Drain Pump Motor  Recirculating Hose   Pump Casing   Recirculating Pump Motor  Filter Cover Assembly  Stator Assembly   Hall Effect Sensor Assembly  Rotor Assembly   Tub Support Spring  2   Spring Holder  2    Gasket   Dual Nozzle   Gasket   Nozzle   Bellows   Clamp Assembly   Air Chamber   Inlet Hose   Damper Assembly  3   Damper Pin  3     Description    Page 57 of 58 TRAINING MANUAL       383EER4001A  383EER4003A  383EER4004A  o214FR3018D  3W20018B    4769ER4001A  4769ER4002A    Gasket Plier  Outer   SPECIAL TOOL   Damper Plier  SPECIAL TOOL   Gasket Plier  Inner   SPECIAL TOOL   DRAIN HOSE EXTENSION  5 FEET   Wrench    Mushroom valve  vent  Mushroom valve  fill       WM2496H M    Page 58 of 58 TRAINING MANUAL          Copyright 2007 LG Electronics  Inc   Printed in the USA       
18. TRAINING MANUAL       WM2496 Washer Training    Spring 2007      LG Service  Digital Appliance          WM2496H M    Contact Information cover  safety Notices and Warnings 1  Contents 2  Introduction 4  Specifications 5  Features 6  Display and Controls 7  Warranty 8  Serial Number Identification 9  Fuzzy Logic 10  Door Lock 10  Door Locked Lamp 10  Water Circulation 11  Parts Identification  Callout  12  Accessories 13  Remote Monitor and Modem 14  Installation 15   Pedestal 16  Connections 18   Water 18   Drain 18   Electrical 18  Program Chart 19  Before Performing Service 19  Dispenser 20  Test Mode 22  Check Water Level Frequency 22  Error Display  Error Codes  23  Diagnosis and Check Lists 25   Door Error 25   Drain Error 25   Oversudsing 26   Laundry products Do Not Dispense 26   Other Errors 26    WM2496H M Page 2 of 58 TRAINING MANUAL       Diagnosis and Troubleshooting 27    No Power 27  Noise and Vibration During Spin 28  SpinSense  to resolve vibration issues  29  No Water Supply 30  Detergent Does Not Flow In 30  Bleach and Softener Do Not Flow In 31  Heater Operation Without Water 32  Abnormal Sound 32  Drain Malfunction 32  Wash Heater Malfunction  No Heating  33  Heater Malfunction  Continuous Overheating  33  No Water Circulation 34  Spin Malfunction 35  dE Error Code 35  Disassembly and Repair 36  Block Wiring Diagram 36  Top Plate 36  Control Panel 37  Main Board 38  Dispenser 39  Noise Filter 39  Front Cabinet Cover 40  Door 42  Door Switch Removal 42  Pum
19. YPE  LAUNDRY LOAD SENSING     ERROR DIAGNOSIS  AUTO POWER OFF  CHILD LOCK  RLM ENABLE    WM2496H M                e              WASH HEATER       WM2496H M  W BLUE WHITE  S  TITANIUM       120V 60Hz   192 lbs  87kg   B80 W  80 W  1000 W    46 rpm    0 1150 rpm  9  5  5  Prewash  Rinse Spin  Extra Rinse  Water Plus  Stain Cycle  Incorporated     14 5 116 psi  100 800 kPa   Electronic    3 47  4 0 IEC     SS sod    27   W  X 295 4     D  X 3811 16     H   5013 46   D  door open     up to 19 hours              Solenoid  10 steps  by sensor   Incorporated  Incorporated  corporates  Incorporated    Incorporated       Page 5 of 58 TRAINING MANUAL       FEATURES    WM2496H M       LARGE CAPACITY    The larger drum  4 0 cu  ft   allows washing of  larger  heavier  loads and oversized items   comforters  curtains  blankets  etc   There is less  wrinkling and tangling of the laundry     DIRECT DRIVE    The brushless DC motor drives the drum directly  without belts  pulleys  or transmissions  The  maximum spin speed of 1 150 RPM extracts more  water from the laundry  reducing drying times     TILTED DRUM LARGE DOOR    The tilted drum  10    and large door opening allow  easier loading and unloading     ROLLER JETS and BALLS    The baffles pick up water as the drum turns and  allow it to pour through the clothing as it tumbles   The balls enhance the washing performance while  maintaining fabric care     AUTOMATIC LOAD DETECTION    The microprocessor reads the current required to  turn 
20. agnets spaced  around the rotor  There are no  brushes to wear out  Unlike a more  traditional brushless motor  the rotor  surrounds the stator rather than  being attached to it    A Hall Effect sensor determines the  speed and direction of the motor    It also can read that the load is off  balance when the drum speed  fluctuates  eliminating the ball  sensor found on previous models     Before going to this trouble  check  the connector on the main board  It  is the red connector closest to the  heat sink  Pull the connector off and  verify the board is receiving a signal  from the sensor     TRAINING MANUAL       DISASSEMBLY REPAIR  Tub and Drum     1           WM2496H M Page 48 of 58    Removing the tub drum assembly is  major surgery  It is much lighter if you  remove the weights and the motor   Generally speaking  you ll have to  remove all that anyway     Hemove the motor    See page 46      Drain the water from the sump    See page 40      Remove the control panel    See page 37      Remove the front cabinet    See page 40      Disconnect all hoses and  electrical connections     Separate the three dampers    See page 49   You can  remove just one end of each  damper now and the other one  after the drum is out     Pry apart the spring retainer  clip   See photo  left      Carefully lift the tub up off the  springs and remove it from the  machine     Unbolt the bolts around the  circumference of the seam   Separate the halves  Be careful  to avoid damaging the gasket 
21. an be used to control an oversudsing  event     The recirculation pump is separate  from the drain pump  but they are  attached to opposite sides of the filter  housing     When the sanitary cycle is used  the  door will remain locked until the  laundry has cooled to a safe  temperature  below 45  C   113  F      Water Shower    The pumps and filter are located at  the bottom left front corner  The filter  can be unscrewed  cleaned  and  replaced by opening the small cover        Use the small drain hose to evacuate  the water remaining in the bottom of   i the tub before removing the filter  Do         x not pull it out so far the hose is kinked           A m or water will not flow   l E         RECIRCULATING PUMP    The drain pump is on the left and  exhausts the water via the gray  corrugated hose     The recirculating pump is on the right  and recirculates water from the tub to  the shower spray at the top of the  door gasket via the smaller black  hose        WM2496H M Page 11 of 58 TRAINING MANUAL       PARTS IDENTIFICATION    shipping Bolt  4   po Power Plug and Cord        Use ONLY an exact  authorizeil  P d replacement part      Selector Buttons           d     Water Circulation Nozzels               Drum Light   Dispenser f _ e    Drum   EV Cold Water Inlet   Hot Water  Inlet    Drain Hose       Door Seal  Air Vent    Door       Drain Hose Filter Modem Safety Cover    The air vent on the back of the machine must be left open and clear at all times     If the washer 
22. asher must be  below the dryer  and you ll use only one pedestal       7   68 Bem             LN                    i  8        gt       L  e di 7 1 4  3    18 4em    d       for washericombo 1  Remove the pedestal      Installation hardware  and  Instructions form the shipping  carton  Set the pedestal as close  to the installation position as  possible         2  Level the pedestal on a flat  solid  floor before proceeding  Lock  down the rear adjusters but  leave the front ones free for now     for dryer        for washer combo    3  Note which holes are for the  washer and which are for the  dryer  If you are stacking the  appliances  the washer must  be on the bottom        4  Hemove the protective paper  from the adhesive surface of the  bracket  Be particularly careful   because when the adhesive  makes contact  there is no  adjustment possible        WM2496H M Page 16 of 58 TRAINING MANUAL       PEDESTAL  continued    D  Depending upon the model  your  pedestal may have straight or  curved brackets   he curved  ones are to be used on the rear  positions when mounting a dryer  to a pedestal  but can also be  used in any other position on the  pedestal     6  Holding the exposed adhesive  away from the appliance  insert  the screws and get them started   Then press the brackets to the  appliance and tighten all the  screws  Rub the bracket from  side to side to ensure a  complete bond        T  Use the wrench to turn each leg  of the appliance approximately  1 4 turn to
23. detergent drawer     5  Disconnect the connector for  the Display PWB        6  Hemove one screw from the  corner of the control panel     f  Lift the top away from the  support rail and pull the control  panel up and away to remove              Y ne  SET L     CONTROL PANEL ASSEMBLY  8  Remove eight screws to  separate the control panel  and PWB   9  Heassembly is the reverse of    these steps         control panel not exactly as pictured        WM2496H M Page 37 of 58 TRAINING MANUAL       DISASSEMBLY REPAIR  Main Board     Often  you can diagnose a failed part by removing its connector on the main  board and connecting the tester to the leads in the connector   See page 51      i      i  1        i  1    i  1    WM2496H M       Page 38 of 58    1     Disconnect the POWER  connector and the Water Level  Sensor Switch     Remove the protective cover   Press the plastic tabs out of the  way to remove the cover  The  main board is potted  so no  repairs to it are possible  You  can remove connectors to test  various components without  having to disassemble the  washer at this point  To  continue  remove the pressure  sensor and wire holders on  the cover and set it aside     Disconnect the connectors on  the main board  They are all  different  keyed  and color   coded to prevent incorrect  connection     Pull the wires out of the way     Remove one screw on the back  of the washer to release the  main board housing     Remove the main board by  sliding it to the right and li
24. e the top cover    See page 37                   2 2  Hemove the front cabinet  oo cover   See page 40    3  Remove the heater      See page 44      4  Fish out the foreign object s   using a wire or bar     WATER LEVEL SWITCH    The water level detector switch monitors the water level and feeds this  information to the MICOM  The sensor reads air pressure in an air chamber on  the tub  The air pressure changes in relation to the depth of the water  moving a  diaphragm in the switch  As the water level fluctuates  it raises or lowers the iron  center in the coil  which  in turn  changes the electric resonance of the oscillator  circuit of which it is a part  As water level decreases  frequency increases     e g  A low water level may read 25 5 kHz  while a high water level may read  21 4 kHz  These readings are approximate  washers in the field may vary slightly  from these figures      To read the frequency while the WM2496 is running  press and hold the LOW  SPIN and LIGHT SOIL buttons simultaneously  The number on the display  should be divided by 10 to obtain the frequency reading in kHz  A display of 254  would indicate a frequency of 25 4 kHz  The MICOM interprets the frequency  reading as one of eight levels  with one being the lowest water level and any  level greater than eight indicating an overflow situation     COIL            HIGEST LEVEL  Jaca 21 4 kHz       core jij  mi d    rel            OUTER TUB    25 5 kHz           DIAPHRAM             m c  PRESSURE      
25. fting  it up  Press it to the back and  left to replace it     TRAINING MANUAL       DISASSEMBLY REPAIR  Dispenser        Remove the top plate    See page 37      Hemove the dispenser drawer     Remove two screws to release  the dispenser     Loosen the clamp on the large  hose that runs from the  dispenser to the drum     Have an old towel handy to stuff  under the dispenser to soak up  any spillage     Disconnect the connector from  the solenoid  Make a note of the  color codes and connections     Blue  yellow and black wires  White  white and black wires  Blue  gray and black wires  Red  blue and black wires  hot     Remove two screws from the  back of the cabinet    DISASSEMBLY REPAIR  Noise Filter     1        WM2496H M Page 39 of 58    Remove the connectors from the  noise filter     Remove the screw from the top  bracket     TRAINING MANUAL       DISASSEMBLY REPAIR  Front Cabinet Cover        WM2496H M Page 40 of 58    Remove the top plate    See page 37      Remove the control panel    See page 37      Remove four screws that  secure the front panel     Remove the screw that secures  the filter cover     Use a flat screwdriver or a putty  knife to loosen the filter cover  and pull it out  Stick the  screwdriver into the cover slot  and pry it out sideways to   free it     Then remove the screw behind  the drain cover so you can lift  the front cover off the machine     Drain the sump by pulling out  the little hose by the filter cover   Let the water  maybe as much  a
26. he drain pump too high or low    resistance of the coil is 10 20 Q     When checking voltage between connectors during  spin  is the voltage 120 V AC as in the figure        Page 32 of 58          Replace the  SENSOR SWITCH    ASSEMBLY        Replace the MAIN PWB  ASSEMBLY        Repair the DRAIN HOSE  ASSEMBLY     Remove foreign material     Reconnect or repair the  connector    Replace the DRAIN  PUMP ASSEMBLY     Replace the MAIN PWB  ASSEMBLY        TRAINING MANUAL       WASH HEATER MALFUNCTION        When checking the voltage between  connector during whites washing   Isthe voltage 120 V AC             Replace the MAIN    PWB ASSEMBLY           After power off  is the resistance of wire   RED YELLOW  connectors between    10      0 Q  G    e eie    Normal           After power off and the heater terminal is  disconnected  is the resistance 10 30 0     Heplace the    Heater Assembly                          WASH  SPIN  RINSE SPEED            When pressing WARM WARM and  MEDIUM at the same time    is the displayed temperature over 10   C  higher than the selected temperature   Extra Hot  70   C  Hot  50   C  Warm  40   C  Cold  30   C    Check if inlet hose is  connected to a hot  faucet  otherwise   replace MAIN PWB  ASSEMBLY     Water Temperature    C     Is the resistance between  2  and  3              NO  of Connector  1  2 5 180           019    When checking the THERMISTOR on the tub   is the THERMISTOR loose     Check electrical connection   Replace THERMISTOR     
27. ing the warranty period   Warranty Period   set forth below  effective from the  data   Date of Purchase   of original consumer purchase of the product  This warranty is good only to the original  purchaser of the product and effective only when used in the United States  including Alaska  Hawaii  and U S   Territorias     WARRANTY PERIOD  HOW SERVICE IS HANDLED   LABOR  One Year from the Date of Purchase  In Home Service  Please retain dealer s dated bill    PARTS  except as listed below   One Year fromthe   of sale or delivery ticket as evidence of the Date of  Date of Purchase  Purchase for proof of warranty  and submit a copy of    the bill of sale to the service person at the time    Electronic Control Board  2 Years from the Date of warranty service is provided     Purchase   Drum Motor  7 Years from the Date of Purchase   Stainless Steel Drum  Lifetime Please call 1 800 243 0000 and choose the  appropriate option to locate your nearest LG  Replacement Units and Repair Parts may be new or   Authorized Service Center   factory remanufactured     Replacement Units and Repair Parts are warranted for the    remaining portion of the original unit s warranty period  Or visit our website at  http  Awww lgservice com       THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTY  EXPRESS OR IMPLIED  INCLUDING WITHOUT  LIMITATION  ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE  TO THE  EXTENT ANY IMPLIED WARRANTY IS REQUIRED BY LAW  IT IS LIMITED IN DURATION TO THE EX
28. is installed in a closet or closed laundry alcove  there must be  sufficient clearance and ventilation  The closet should have a full louvered door  with at least 350 square inches  0 5 m   of open area for ventilation     The washer requires a space of at least 1 inch  2 5 cm  between the wall and the    machine on each side and at least 4 inches  10 cm  between the back of the  washer and the wall  Additional space may be needed for servicing     WM2496H M Page 12 of 58 TRAINING MANUAL       ACCESSORIES    The washer comes with the two input hoses  The blue stripe is for cold water and  the red stripe is for hot water  While the hoses appear to be mechanically  identical  the temperature and pressure ratings are different  It is critical to the  performance of the washer to have the hot and cold hoses connected correctly             ED Tie strap  Option   Hot Cold  1 each  Wrench to secure drain hose to standpipe   Hose inlet hose  or laundry tub    The wrench is used to remove  and replace  the shipping bolts and to adjust the  leveling feet  Be sure to leave it and encourage the customer to retain the wrench   the four shipping bolts  and the manual in a safe place in the event the washer  requires service or the customer moves     The shipping bolts MUST BE REMOVED before operating the washer   See  page 15   Also check for the packing block  which sometimes remains in the  base when the washer is unpacked     Packing        Shipping Block     Base     Wrench          WM
29. ng in the  main wash     The siphon boxes are designed to hold a liquid laundry product until the  appropriate time for dispensing into the load  When the box fills with water  it  begins to discharge its contents into the washer fill stream  Once the siphon  action has started  it will continue until the siphon box has emptied itself  Use  only regular viscosity bleaches and softeners  the ultra versions are usually much  thicker and do not dispense well  if at all        By the end of any cycle  water will have run through all of the dispenser  compartments  preventing any cross contamination of subsequent loads     WM2496H M Page 21 of 58 TRAINING MANUAL       TEST MODE  The WM2496 washer must be empty and off to enter the test mode   1  Press and hold NO SPIN and LIGHT SOIL LEVEL   2  Press POWER     3  Press START PAUSE to cycle through the test modes   See chart          Numberoftimesthe      Start Pause button is pressed   Check Point Display Status  None   Turns on all lamps and locks the door    See Below         Tumble clockwise  rpm  42 50   2 times Low speed Spin  rpm  55 65   X 10          3 times High speed Spin  rpm  115   X 10   4 times Inlet valve for prewash turns on    Water level frequency  25 65   5 times   Inlet valve for main wash turns on    Water level frequency  25 65              6 times   Inlet valve for hot water turns on    Water level frequency  25 65           7 times   Inlet valve for bleach turns on    Water level frequency  25 65   8 times T
30. place the STATOR  ASSEMBLY        Replace the MAIN PWB ASSEMBLY    dE ERROR CODE           Does the spring of Latch Hook actuate      gt    Replace Door Assembly     Check the DOOR SWITCH  ASSEMBLY Connector and  MAIN PWB ASSEMBLY       Is there clicking sound once or twice when the  START PAUSE button is pressed to start the cycle      Red 3 pin  Yellow 4 pin and  white 3 pin connector  1       Is DOOR SWITCH ASSEMBLY broken  YES       eee          WM2496H M Page 35 of 58 TRAINING MANUAL       DISASSEMBLY and REPAIR    The following pages will show the instructions for disassembly  repair   replacement of parts  and re assembly  Many times  electrical components may  be tested by connecting the appropriate meter to the leads or connectors on the  main PC Board   Refer to the block wiring diagram  below   Proper diagnosis will  eliminate unnecessary labor and expedite repairs     BLOCK WIRING DIAGRAM    MAIN PWB    RD N   BL       HEB       NEEDED 121314  Role  YL HRD  Bu GY    a BET     199  CER  erem          0250 TERMINAL       24  TERMINAL  HOUSING    T n PNCOMECIR        MEZ31823202      WM2496H M       Page 36 of 58    m DIAGRAM                        ESL e reo         oh BL BK   L    BL    1 2 314    112134       TRAINING MANUAL       DISASSEMBLY REPAIR  Control Panel     TOP PLATE ASSEMBLY    1  Hemove two screws on the back  of the top plate     2  Pull the top plate backward and    lift  as shown   3  Remove the detergent drawer   4  Hemove two screws behind the    
31. ps  Drain and Circulation  43  Heater 44  Thermistor 44  Removal of Objects Between Tub and Drum 45  Motor 46  Tub and Drum 48  Damper 49  Tips and Tricks 90  Hoses 50  Baffles  Roller Jets  90  Mushroom Valve 90  Ball Sensor  Off Balance Sensor  50  Wiring Diagram o1  Exploded Views 52  Parts List 55    WM2496H M Page 3 of 58 TRAINING MANUAL       INTRODUCTION    The WM2496 washer and dryer are very similar to the previous series  with the  exception of the re shaped front panel and the convertible dryer control  The  WM2496 machines are specifically designed to be sold as a stacked product    and the dryer is delivered with the control panel mounted at the bottom of the  dryer  This causes the washer and dryer control panels to be adjacent when the  products are installed and stacked  Of course  they can be installed in a standard   side by side configuration with the dryer controls mounted at the top of the dryer                                          i            x               e    e  E         Li  P    1265 5 mm  491      981 6 mm  381           WM2496H M Page 4 of 58 TRAINING MANUAL       SPECIFICATIONS    POWER SUPPLY  PRODUCT WEIGHT  WASHING    ELECTRIC POWER      DRAIN MOTOR    CONSUMTION    WASH  SPIN       REVOLUTION SPEED      CYCLES    WASH RINSE TEMPERATURES  SPIN SPEEDS                                     yp       OPTIONS    WATER CIRCULATION  OPERATIONAL WATER PRESSURE         CONTROL TYPE    WASH CAPACITY  cu ft   DIMENSIONS      DELAY WASH  DOOR SWITCH T
32. r Assembly  Siphon Cap  Softener   siphon Cap  Bleach   Siphon Box  Detergent  Liquid   Dispenser Assembly   Bellows  Water Input   Bellows  Air Vent   Inlet Hose   Inlet Hose   Inlet Hose   Drain Hose Assembly   Drain Hose Connector  Vacuum Break   Drain Hose Hanger   Drain Hose  Vacuum Break to Drain  Inlet Hose  Vacuum Break to Tub  Drain Hose  Pump to Vacuum Break  Clamp   Clamp   Clamp   Clamp   Clamp   Clamp   Clamp   Clamp   Clamp    Description    Page 56 of 58 TRAINING MANUAL    K105 3045ER0048B  K110     3045ER1017A  K111 44383ER1005A  K115   4434ER0001A  K121 4280FR4048N  K122 4280FR4048J  K123 4040FR4051C  K125 4036ER2004A  K130  4866ER0007A  K131 1SZZER4002A  K135   4866ER0004A  K140 3551ER0026C  K141   40836ER4001B  K143   4011FA4353B  K310 6322FR2046F  K311 4036FR4050A  K320 5301FR1158J  K340 4681EA2001D  K342 5214FR4006L  K344 3108ER1001A  K345 4681EA2001C  K346 383EER2001A  K350 4417FA1994G  K351 6501KW2002A  K360 4413EA1002B  K410     4970FR2084P  K411     4930FR3040A  K510 4986ERO0004A  K512 4932ER3007A  K510  4986ER0004A  K512 4932ER3007A  K520  4738EH1002A  K530 4861ER2001D  K540 3504ER3002A  K550 5214FR4125N  K610 383EER3001J  K611  4433ER0001A  Loc   PartNo  WM2496H M       Outer Tub Assembly  Rear Half   Drum Assembly  Baffle Roller Assembly  Spider  Drive Assembly    Ball Bearing   Ball Bearing   Main Bolt   Main Bearing Seal   Balance Weight  Upper  Screw  Custom for Weights  8   Balance Weight  Lower  Outer Tub Assembly  Front Half   Gasket   Bolt  
33. ront cabinet    See page 40      2  Drain the water from the sump    See page 40      3  Remove the clamps and hoses     4  Hemove two screws and push  the pump backward and up     5  Press down the plastic tab on  the base to slide the pump  assembly backward     This tab is for the convenience  of the workers in the assembly  plant  It holds the pump in  place while the machine is  being built  If you break it   don   t worry about it     6  You can tilt the pump in either  direction to remove replace the  individual pumps without  having to remove the tub     Have a towel handy to catch  the spillage        WM2496H M Page 43 of 58 TRAINING MANUAL       DISASSEMBLY REPAIR  Heater     Remove the front cabinet    See page 40      Drain the water from the sump    See page 40      Remove the push on  connectors from the heater   There may be a hidden  release on the terminals        4  Remove the nut that holds the  ground wire  Then loosen but  do not remove the nut that  secures the heater clamp and  pull the heater out  You may  have to wiggle it to release the  gasket     Be sure to pull the heater    element STRAIGHT out  to avoid damaging it     DISASSEMBLY REPAIR  Thermistor     1  Remove the front cabinet    See page 40      2  Drain the water from the sump    See page 40      3  Unplug the white connector        4  Hold the bracket and pull the  thermistor out     WM2496H M Page 44 of 58 TRAINING MANUAL       DISASSEMBLY REPAIR  Object between tub and drum     1  Hemov
34. s a quart  drain into a shallow  pan  Don t pull the hose out so  far you kink it or the water will  not flow     Some servicers carry an old    water or soft drink bottle in their  toolbox for this purpose     TRAINING MANUAL          WM2496H M    10     11     12     Page 41 of 58    Open the door     Remove the clamp using  special tool 3883EER4001A    See page 58      Lean the cabinet front forward   being careful to avoid breaking  the glass  The door is HEAVY     Disconnect the door switch  connector   Remember to  reconnect it upon reassembly      Lift the door and front cover off  the cabinet base as an  assembly  Lay it face down on  a blanket or some other  protective surface     TRAINING MANUAL       DISASSEMBLY REPAIR  Door        1     Remove the door with the front cover  still on the machine     Open the door     Hemove seven screws from the  hinge cover     Pry off the hinge cover with a  flat screwdriver   Hemove the screw at the bottom    of the hinge     Lift the door off the hinge     CAUTION  The door is HEAVY     DISASSEMBLY REPAIR  Door switch removal        WM2496H M Page 42 of 58    1     Open the door    Remove the gasket clamp using  special tool 3883EER4001A    See page 58      Remove the two screws holding  the switch     Push the gasket aside to  remove the switch     Unplug the switch to change it   Make sure the wires don t fall    back in before you can replace  the switch     TRAINING MANUAL       DISASSEMBLY REPAIR  Pumps     1  Remove the f
35. the drum and determines the weight of the  load  This input is used to make numerous  decisions during the wash cycle     Page 6 of 58 TRAINING MANUAL       FEATURES  continued    BUILT IN HEATER    The internal heater helps maintain the water  temperature at its optimal temperature for  selected cycles  The SANITARY cycle kills most  common germs and bacteria     CHILD LOCK    This allows the user to lock the controls  Children  then cannot play with the buttons and disturb the  wash cycle     REMOTE LAUNDRY MONITOR    Available separately  the remote monitor displays  the cycle and remaining time on the washer and  dryer  It can be plugged in to any outlet in the  house        HAAN WEAR  PEAM PRESS         The control panel is located on the front of the WM2496 Washer  All options are  available from the control panel     Extra Hot 167  F Extra High 1 150 SOIL LEVEL STAIN CYCLE    Hot 122  F High 980 adds time to adds time and  Warm 104  F Normal 960 wash and changes  Cold 77  F Low 600 spin cycles temperature    Press EXTRA HOT COLD and EXTRA HIGH to read the drum RPM   Press WARM WARM and NORMAL to read the water temperature in    Celsius   Press WARM COLD and LOW to read the water level frequency     WM2496H M Page 7 of 58 TRAINING MANUAL       WARRANTY    LG ELECTRONICS  INC   LG Washing Machine Limited Warranty   USA       Your LG Washing Machine will be repaired or replaced  at LG s option  if it proves to be defective in material or  workmanship under normal use  dur
36. thout having to remove the drum   Unscrew the retaining screw at the  back of the baffle  Slide it toward the  front of the washer to remove it  You  can unscrew the retainer inside the  baffle to replace the roller balls     MUSHROOM VALVES    Be sure the mushroom is in place  before attaching the hose  If the stem is  too long  it will contact the drum and  make significant noise when the drum  turns  You can trim it if necessary     The valves are not shown on the  exploded view  There is one in the fill  tube and another in the vent tube  Part  numbers are included in the parts list     The valves are NOT interchangeable   Order by model and part number        4769ER4001A Vent valve  4769ER4002A Fill valve    WM2496H M Page 50 of 58 TRAINING MANUAL       WIRING DIAGRAM    WIRING DIAGRAM                   OSP     wa  rfoTsT4T5 e  718  9 Ro          PIRT 12111 1213141516  wie          LEE EET  wa 131211 a  111213141516  7 8 90110213       1 2 3 4 5 6 7 8 9 potro  too 7 t8  131211 11121314156  7 8  9 01219 1  213  415 6  7  8  9 00 11 12 13441919117118  Ir  Mii               213 4     1121314 MAIN PWB 314       RD      BL NA BL  11213141516          234       1laja 4 se   112 314  211   112 3 4 5 6  23  121314  1 2 3 4 5 6   1121314 31211   ii rojet  n          P  GY d weld 2  TEIN yad l  ticas      vase       w         THERMISTOR fy IN    en     O O        ggg      T dy  se Beh a EE       n TERMINA            TERMNALUAQUSNG          MOTOR     n  n PIN CONNECTOR          SEN
37. tton is  pressed to start the cycle        Call for service            Check if the door switch is OK        Drain trouble       Is displayed     Is the drain pump filter clogged with foreign  material such as pins  coins  etc     Is the drain hose frozen    kinked  or crushed     Call for service        WM2496H M Page 25 of 58 TRAINING MANUAL       SYMPTOM GUIDE FOR SERVICE CALL    Suds overflow from the  appliance     In this condition  wash and  spin do not operate normally     Is the proper amount of detergent used    as recommended        prevents overflow     When excessive suds are sensed  the suds removing  implementations such as drain  water input  pause will operate        x This appliance has an automatic suds sensing function which  without rotating the drum     Liquid laundry products do not    flow in  Is liquid laundry product put in the correct    compartment of the dispenser         EIN         HE             1   4   3   2      1  Liquid chlorine Bleach Compartment   2  Liquid fabric Softener Compartment     3  Prewash Compartment  Explain proper use of liquid laundry products   4  Main Wash Compartment    Clean the compartment        Is the cap clogged        Call for service    ee      al        Vei  KE            I 1  mmc  bo  s                r  1            Tr  M       WM2496H M Page 26 of 58 TRAINING MANUAL       FAULT DIAGNOSIS and TROUBLESHOOTING    NO POWER         Check the fuse or reset    the circuit breaker     Is the supplied voltage 120 V AC  
38. umble counterclockwise    rpm  42 50   10 times   Circulation pump tums on  Water level frequency  25 65   11 times   Drain pump tums on    Water level frequency  25 65   CHECK SUMS  WM2277H  1   81 WM2077CW 1F 82  WM2177H   1F 81 WM2677H M 1F 61    CHECK THE WATER LEVEL FREQUENCY    The numbers shown in the display indicate the water level frequency   Divide the number in the display by 10 to get the reading in kH      ex  Display is 241  so the reading is 24 1 kHz     WM2496H M Page 22 of 58 TRAINING MANUAL       ERROR DISPLAY    e Press START PAUSE when an error code is displayed  except PE  and  the machine will PAUSE     e  fthe error code  PE  tE  or DE  is not cleared within 20 seconds  the  machine will power OFF     e Error code FE will NOT cause the machine to power OFF     e Any error code not listed will power the machine OFF if it is unresolved  after 4 minutes     WATER INLET          Correct water level  246  is not reached within 8 minutes        after water is supplied or it does not reach the preset water  ERROR level within 25 minutes         The load is too small   UNBALANCE   S YT LUE   The appliance is tilted     ef i   Laundry is gathered to one side     Non distributable things are put into the drum       Not fully drained within 10 minutes       Water is overflowing  water level frequency is over 213    x If   FE   is displayed  the drain pump will operate to  drain the water automatically     OVER FLOW  ERROR    PRESSURE    SENSOR       The SENSOR SW
39. wer  Long   2   Top Plate Assembly  Hinge   Front Cabinet Cover  Guide   Gasket Clamp   Hinge Assembly  Guide   Door Assembly   Door Frame  Inner  Door Frame  Outer  Door Handle   Door Latch Hook  Hand Hold Cover  4   Base Assembly   Base Leg Bracket   Leg Assembly   Inlet Hose  Hot  Red   Inlet Hose  Cold  Blue   Case  Drain   Drain Assembly  Plug  Drain Cover   owitch Assembly  Water Level  Power Cord Assembly    Page 55 of 58 TRAINING MANUAL    Loc      A440  A450  A455  A485  F110  F120  F130  F140  F145  F160  F170  F210  F215  F220  F225  F226  F227  F300  F310  F315  F321  F322  F323  F430  F431  F432  F435  F436  F440  F441  F461  F462  F463  F464  F465  F466  F467  F468    Part No    6601ER1004C  6871ER1104A  3550ER1032A  6201EC1006B  6871ER2089A  6877ER1044D  6850ER2002C  6877ER1016F  6877ER3003B  9221ER1003A  5220FR2006H  3 21ER1317A  4941ER3002A  3 21ER1316A  9006ER3014B  5006ER3018A  3891 ER2003A  4925ER1015B  4738ER1004B  4738ER2002A  9214ER4001A  5214ER4001B  9214ER4001J  5215ER2002G  4932FR3156A  3W50712A   o214FD3663E  9214FR4125S  9214FR3188K  4861FR3068C  4861FR3068E  4861FR3068A  4860FR3092D  4860FR3092C  4860FR3092D  4861FR3068E  4860FR3092C  4861FR3068E    Loc   PartNo    WM2496H M       Description    Door Switch Lock   Main PCB   Main PCB Cover   Line Noise Filter   Display PCB   Display Wiring Harness   Flat Cable   Wiring Harness   Wiring Harness   Inlet Valve  Cold  Triple    Inlet Valve  Hot  Single    Control Panel   Control Knob   Dispenser Drawe
    
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