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SENSIT 3 OPERATION AND SERVICE MANUAL

1. 02 M PUBLICATION NOTICE 10086 Revision ECN 2436 07 30 10 It is our intent to assist our customers with up to date documentation however this manual may not contain all updates and is subject to revision without notice Please contact our Service Department with your requests or comments 0086 Rev iii 0086 Rev H iv AMS SENSIT 3 GLASS FRONT VRM AMS SENSIT 3 GLASS FRONT VRM 1 0 INTRODUCTION Congratulations on the purchase of your new AMS Sensit 3 39 VRM merchandiser The VRM is a versatile high capacity vending machine The VRM is designed tested and built to provide years of reliable low maintenance service in both indoor and outdoor environments A fully insulated cabinet DEX data capability and flexible product configuration are just some of the many standard features built into every AMS merchandiser 1 1 SENSIT 3 SYSTEM Your merchandiser is equipped with the Sensit 3 system The Sensit 3 system is a patented vend sensing system that detects when products fall into the delivery bin Basically a plane of infra red light beams is created across the top of the delivery bin and the Sensit 3 system can detect when any part of the light has been blocked by a passing product Using this technology the merchandiser knows when your customer gets the product The Sensit 3 system has several important benefits 1 1 1 Guaranteed Delivery If after one revolution the product hang
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3. The last four digits identify the number assigned to each merchandiser during assembly Numbering starts with 0000 and continues through 9999 whereupon these four digits start over An example of the numbering system in use is as follows 1 0902 1156 This merchandiser was manufactured at the Kearneysville W V plant in 2009 in February and was the 1156 merchandiser manufactured 1 3 SPECIFICATIONS 1 3 1 Operating Environment The AMS Model 39 VRM Merchandiser is designed for indoor or outdoor use 1 3 2 Cabinet Physical Dimensions Refer to Figure 1 2 39 W x 72 H x 36 D 99 cm x 183 cm x 91 cm 1 3 3 Cabinet Weight 1 2 AMS SENSIT 3 GLASS FRONT VRM Approx 750 16 340 kg 1 3 4 Unit Capacity 1440 units max 150 units min Depending on configuration Refer to Section 4 2 4 1 3 5 Power Requirements United States Canada and Mexico 115 VAC 60 Hz 10 8 amps 230 VAC 50 60 Hz 5 4 amps International 1 3 6 Refrigeration Specification Ve HP R 134a 10 oz 28 kg 1 3 7 Coin Mechanisms and Bill Validators AMS merchandisers will support all NAMA approved Multi Drop Bus MDB coin mechanisms bill validators and card readers Where applicable it will also support the Executive Mechanism Coin Changer AMS SENSIT 3 GLASS FRONT VRM 0086 Rev 7247 11833121 7300 1854 21 DEPENDING LIN ADJUSTMENT DF LEVELING LEG 250 63 50 T 0 50 12 70 0 90 22 86 ees 075 19 05
4. adi MOQNIM n 60612 wo TR NEC am 52 25 29 9 2 101 102 103 101 102 103 201 202 203 204 CA301 CA302 CA303 CA304 CA305 CA306 CA307 CA308 CA401 CA402 CA403 CA404 CA601 CA602 CA701 CA702 CA703 CA704 CA801 AMS SENSIT 3 GLASS FRONT VENDOR 0086 Rev G 10 0 SUPPORTED DEX FIELDS NOTE Certain fields may not be reported if the value is zero Bill Validator Serial Number Bill Validator Model Number Bill Validator Software Revision Coin mechanism serial number Coin mechanism model number Coin mechanism software revision Value of cash sales since initialization Number of cash vends since initialization Value of cash sales since last reset Number of cash vends since last reset Value of cash in since last reset Value of cash to the cash box since last reset Value of cash to tubes since last reset Value of bills in since last reset Value of cash in since initialization Value of cash to the cash box since initialization Value of cash to the tubes since initialization Value of bills in since initialization Value of cash dispensed since last reset Value of cash manually dispensed since last reset Value of cash dispensed since initialization Value of cash manually dispensed since initialization Number of DEX reads performed since initialization Number of door openings since initialization Value of cash discounts since last re
5. 2 1 L0086 Rev certified recovery equipment Unauthorized service to the sealed refrigerant system will void the warranty 1 Never puncture or cut any component in the refrigeration system 2 Always use licensed service technicians to service the refrigeration system 3 Always wear hand and eye protection when servicing the merchandiser 2 2 6 Vendor Tipping The empty weight of the merchandiser is approximately 750 pounds 340 kg A falling merchandiser can cause serious injury or death Caution should always be taken to avoid dropping or tipping a merchandiser 1 Never rock or tip the merchandiser It must be kept horizontal for safe operation 2 Never place the merchandiser in an inclined position such as on a ramp or with all the legs not on the same horizontal surface 3 Never place the merchandiser in a moving environment such as on a ship without properly securing it in place 4 Never place the merchandiser in a location where it may be struck by a vehicle 5 Never transport an unsecured merchandiser or a merchandiser still containing product 6 Never attempt to lift or move the merchandiser by hand Always use equipment with the proper load rating Note that the Specification weight listed is empty weight 2 2 7 Other Improper Conditions Hazardous conditions can be created by improper use or service of the merchandiser WARNING Do not use electrical appliances inside the merchandiser unless reco
6. AMS warrants this equipment to the Original Purchaser only for a period of one 1 year from the date of shipment to be free under normal use and service from defects in material or workmanship and for three 3 years on the refrigeration unit electronic control board and the two sensor boards The refrigeration unit consists of the compressor fan motors relay and the sealed components of the system Light bulbs glass and painted surfaces are not covered by this warranty Should any part prove defective within the warranty period AMS will repair or replace at its option the defective component AMS will provide normal ground shipment for parts replaced under warranty This warranty does not cover the labor or other costs associated with removal and reinstallation of a defective component All defective components at the option of AMS are to be returned properly packaged freight prepaid to AMS or to the authorized dealer or distributor from whom the equipment was purchased for verification of the defect Prior to returning any parts for replacement the customer is to contact the AMS Service Department at 304 725 6921 for return authorization AMS reserves the right to refuse any collect shipment This warranty applies only if the equipment has been serviced and maintained in strict accordance with the instructions presented in this service manual and no unauthorized repair alteration or disassembly has been done Any defects cau
7. In a swing shift type environment where employees work 4 days and then have 4 days off set the PATT TIME to 8 6 15 5 HIST FACT The factory default is 3 The HIST FACT historical factor is used to determine how much past data to use for predicting future periods of inactivity If set to 3 it will use data from three pattern times If set to 4 it will use data from 4 pattern times and so on It can be set from 3 to 15 The higher the number the less likely that someone will purchase a warmer than ideal product but the energy savings won t be as great 6 15 6 DEL TIME The factory default is 3 hours DEL TIME delay time is the time it takes the vendible products to warm or cool by the TEMP CHG amount Typically a machine full of beverages will require a greater delay time than one full of snacks 6 15 7 LIGHTING This is an optional feature in EnergySensit Note that Lighting may be used regardless of the status of the other EnergySensit feature or of Health and Safety The factory default is N for No Press the 7 key to change between No and Yes Lighting uses the historical activity data to turn the merchandiser lights off and on for the optional fluorescent lamps or to dimmable brightness for the optional LED lamps If the lights are off and the keypad is used or credit activity is detected the lights will come on for three minutes If the lights are off and the door is opened the lights will come on and re
8. allow vending until this fogging clears normally within a few minutes of closing the door 1 2 MODEL IDENTIFICATION When requesting service replacement parts or technical assistance please refer to the Vendor Serial Plate Refer to Figure 1 1 It is attached inside the door near the upper right corner of the window and is visible from the outside The information contained on this plate is necessary to determine what parts kits or maintenance should be applied to your specific model AMS SUITABLE FOR OUTDOOR USE MODEL NUMBER AMS XX XXX WV 2530 SERIAL NUMBER XXXX XXXX XX DESIGN v PRESSURES R 134a LISTED vas 5 Figure 1 1 Vendor Serial Plate 1 2 1 Model Number Breakdown Refer to Figure 1 1 AMS 39 VRM a Manufacturer Cabinet Width 1 2 2 Serial Numbering System Refer to Figure 1 1 1 0902 0275 di Built Year Month Sequence Starting January 1 2009 a new merchandiser serial number system went into affect as follows The first digit identifies wnere a merchandiser was manufactured Those merchandisers built in the U S start with the number 1 Those merchandisers built in Mexico start with the number 2 The next two digits identify the year of manufacture These numbers are 09 for 2009 and so forth 1 1 0086 Rev 0086 Rev The next two digits identify the month The first month of the year is 01 and the last month is 12
9. rails and gently pull the front of the tray side to side to make sure the rails will not disengage Inner Rail Attached to tray Ball Carrier Tray not shown for clarity Figure 5 1 Bottle Tray Rails 5 3 TRAY VERTICAL POSITIONS The trays can be adjusted to different vertical positions in 1 inch increments To reposition a tray use the following steps 5 3 1 Removal 1 Remove the tray for access to the support rails 2 Remove the safety screw located at the front of each rail 3 The front of the rail can now be lifted upward and disengaged from the vertical column 4 Pull forward to disengage the rail from the slots at the back of the cabinet 5 Use these same steps for the other side 5 3 2 Installation 1 To reinstall the rail in the new position locate the rear T slots that will be used 2 Then push the two tabs at the back of the rail into the appropriate slots 3 Engage the hooked tabs at the front of the rail into the appropriate rectangular holes and pull down 5 1 0086 Rev Make sure the rail is level Reinstall safety screw at the front of the rail Use these same steps for the other side Reinstall the tray making sure the harness is routed over the top of the rail and all slack is draped to the outside of the rail 5 4 TRAY COLUMN ADJUSTING Bottle tray column dividers are fastened in place and cannot be adjusted The tray columns used fo
10. 0086 Rev G 1 TEMPERATURE The temperature log contains temperature measurements taken at half hour intervals over the previous two days The display shows the recording number the recorded temperature and the time and date of the recording The log holds 96 measurements with number 1 being the most recent 2 POWER The power outage log records power failure information The display shows the recording number whether power went ON or OFF the temperature in the cabinet and the time and date of the recording The log holds 10 recordings with number 1 being the most recent 3 DOOR SWITCH The door switch log records door openings and closings The display shows the recording number whether the door was OPENED or CLOSED the temperature in the cabinet and the time and date of the recording The log holds 10 recordings with number 1 being the most recent 6 15 EnergySENSIT The EnergySensit feature is a way of reducing energy consumption When enabled EnergySensit predicts periods of inactivity and allows the internal temperature of the merchandiser to rise taking advantage of these inactive times Essentially by looking at past activity the merchandiser learns when to expect vends and when not to and alters the internal temperature and hence energy consumption accordingly Less energy is used as the internal temperature is allowed to increase Because of this increase in temperature it s not recommended
11. ERROR CODES VIEWING SUB LEVEL ERROR CODES ERROR CODE CAUSES AND SOLUTIONS CLEARING JAMMED MOTOR WATER ACCUMULATION IN THE CABINET MACHINE TROUBLESHOOTING CHART SERVICE REPLACING THE PROGRAM CHIP CLEANING THE REFRIGERATION UNIT CLEANING THE BOTTOM SCREEN CLEANING THE EXTERIOR CLEANING THE INTERIOR CLEANING THE GLASS WINDOW AND WINDOW COVER LUBRICATION WITH LITHIUM GREASE LAMP REPLACEMENT Replacing Optional Fluorescent Lamps Replacing Optional LED Lamps DEFROSTING THE EVAPORATOR COIL TESTING THE TEMPERATURE SENSOR UTILITY LOADING INSTRUCTIONS GFCI TEST REPLACING THE POWER CORD STORING THE VENDOR WIRING DIAGRAM SUPPORTED DEX FIELDS OPTIONAL EQUIPMENT WARRANTY N LI 7 3 1 H CO CO RRO0ONNND AMS SENSIT 3 GLASS FRONT VRM TABLE OF FIGURES Figure 1 1 Vendor Serial Plate Figure 1 2 AMS 39 VRM Cabinet Dimensions Figure 3 1 Control Board Components Figure 4 1 Tip Over Warning Figure 4 2 False Leg Installation Figure 5 1 Bottle Tray Rails Figure 5 2 Large Bag Vending Figure 5 3 Pusher Bar Installation Figure 5 4 1 5 Helix Tray Figure 8 1 Replacing Control Chip Figure 8 2 Refrigeration Unit Housing Figure 8 3 Temperature Sensor Figure 9 1 Typical Wiring Diagram Sheets 1 and 2
12. any wiring harness is connected to or disconnected from the control board or sensors 3 8 2 Fuse Holder The fuse holder is located on the side of the right rail mount near the refrigeration unit power outlet It contains a 3 amp fast blow fuse to protect the 24 VAC power supply to the control board A spare fuse is stored in the cover The fuse holder is opened by pressing in and down on the indicated side of the cover and pulling out 3 8 3 Transformer The transformer reduces the input voltage to 24 volts AC for the control board 3 8 4 RFI Filter The filter removes electrical noise from the power supplied to the 24VAC transformer to prevent interference with operation of the control board and software 3 8 5 Relay The relay uses a 24 VDC signal from the control board to close the relay and supply power to the refrigeration unit 3 8 6 Ballast The ballast provides the necessary power to the optional fluorescent lamp or lamps in the door 3 8 7 Power Distribution Harness The power distribution harness splits the incoming power into individual leads for the high voltage components 3 8 8 Ground Attachment The merchandiser electrical ground is made through the use of grounding studs or screws at the lower back wall of the right rail mount Earth ground and individual ground wires from the high voltage components are attached here 3 9 1 5 HELIX TRAY OPTIONAL The 1 5 Helix Tray is mounted below the bottom snack tray
13. are typically three sizes of helices in a merchandiser approximately 2 5 8 3 and 4 in diameter There are several pitches available in each size The pitch is determined by counting the number of product openings in the helix Refer to Section 1 3 8 and also in Sections 5 6 through 5 10 3 7 3 Dividers The dividers separate product columns on the tray Two horizontal slots in the divider allow for the installation of a candy pusher To remove the divider push rearward and lift To install insert the rear tab in the desired slot push rearward and then down Make sure the locking tabs on the bottom have engaged their respective slots and pull forward 3 7 4 Candy Pusher Bar The candy pusher bar keeps candies pushed to one side of the column This is typically used with tall candy bars The candy pusher bar is removed by pulling the bar free from the plastic clips To reinstall it is easiest to squeeze the bar into the clip using pliers Refer to Section 5 15 3 8 ELECTRICAL PANEL The electrical panel is located in the recess formed by the right rail mount on the right side of the cabinet behind an access panel L0086 Rev H 3 8 1 Power Switch The power switch is located on the side of the right rail mount near the fuse The power switch is used to disconnect 24VAC power to the control board The power should be shut off when MDB devices are being connected or disconnected when the board is being serviced or before
14. bracket slots ensuring the wire is not caught or pulled and is not pinched when the door is closed 8 Close merchandiser door The merchandiser will return to normal operation including a cool down time if needed 8 11 UTILITY LOADING INSTRUCTIONS Utility loading instructions are not available at this time Refer to Section 8 1 for loading of software 8 12 TEST 1 If the power is on in the merchandiser test the as follows press the TEST pushbutton on the GFCI for 1 second to trip the GFCI and shut it off The merchandiser power should turn off Then press the RESET pushbutton for 1 second to return the GFCI to normal operation The merchandiser should turn on 2 If the power is not on in the merchandiser check the as follows even if the GFCI is off press the TEST pushbutton on the GFCI for 1 second to trip the GFCI and shut it off Then press the RESET pushbutton for 1 second to return the GFCI to normal operation The merchandiser should turn on 3 If the GFCI can be reset but there is no power check the power outlet at the wall 4 If the GFCI will not stay on after RESET is pressed there is a short circuit in the merchandiser Unplug the merchandiser Follow the suggestions in Section 7 5 to determine the cause of the short circuit and correct it 8 13 REPLACING THE POWER CORD Use this procedure to remove a power cord that is cut split open or is otherwise damaged or a hazard A 4 nut drive
15. can set the refrigeration temperature and review the cooling performance of the merchandiser 1 2 CURRENT TEMP Displays the actual temperature in the cabinet SETPOINT The user can adjust the refrigeration setpoint in 1 F increments This is the temperature at which the refrigeration system will turn on The refrigeration unit will turn off when the actual temperature is 4 below the setpoint If the merchandiser has Health and Safety software and is vending perishable food the temperature must be set to 41 F or below A set point of 40 F is recommended START LOG Begin recording the actual temperature every minute for the first 30 minutes of cooling after the door is closed VIEW LOG View the temperatures recorded in the cooling log The reading number temperature date and time are displayed Press 1 or 2 to scroll up or down through the readings This log will not display until 30 minutes after the log is started TIP To view a temperature history of the previous 2 days use DATA LOGS Refer to Section 6 14 6 6 PRICE SETTINGS Before setting prices install a changer so that the control will recognize the proper scaling factor for your currency 6 6 1 SET PRICES Enter the tray then the column for the first selection to be priced The current price for the selection will be displayed Press 9 to edit then enter the new price making sure to enter all digits after the decimal point The decimal i
16. cleared 7 2 1 Viewing Top Level Error Codes ACCT DATA will be displayed Refer to the next section To view top level error codes enter the service for a description of error codes their causes and solutions mode by pressing the mode switch located at the lower right corner of the control board ACCT DATA will be displayed if there are no errors or an error has been cleared 7 23 ERROR CODES CAUSES AND SOLUTIONS ERROR CODES CAUSES AND SOLUTIONS TOP LEVEL SUB LEVEL ERROR CODE CODE CAUSES SOLUTIONS Keypad selection button X has Clear any obstructions or dirt from around the selection X STUCK NONE been depressed more than 2 buttons and make sure they can move freely If proper minutes operation is not restored replace the keypad Remove any products or other objects the bottom PROD NONE The product sensor Is in sensor openings in ends of the delivery bin Check SENSOR disconnected sensor harness connections SENSIT The vend sensor is blocked or lens BLOCKED NONE is fogged Remove any obstructions from the path of the sensor SENSIT E DISCONN D NONE The vend sensor is disconnected all sensor harness connections Check for correct motor type Check for proper HOME ERROR NONE Motor switch problem connections Check for correct motor set up A message has been generated by the changer Press 1 to see changer sub level error codes COMMUN COMMUNICATIO
17. on the front of the door Below the coin chute are 3 screws which correspond to slots on the back of the changer Do not adjust these screws 3 Install the changer by placing the large round opening at the bottom of each slot over a screw AMS SENSIT 3 GLASS FRONT VRM head Be careful to hold the wiring harnesses in this area out of the way Once each of the round openings are over the screw heads the changer is lowered to engage the narrow portion of the slot with the shank of each screw 4 Tighten the mounting screws reference manufacturer s literature 5 Connect the wiring harness to the bill validator if applicable or to the MDB connector from the control board 6 Adjust the white plastic coin chute as required to align the chute with the changer 7 Reconnect power to the control board 4 2 4 Configuring Motors The motors MUST BE CONFIGURED after any changes in the arrangement or numbers of motors have been made 1 Press the service mode switch on the control board Refer to Figure 3 1 2 Using the or the key scroll through the menu to TRAY SETUP 3 Press 6 to configure the motors Each switched motor is moved to the home position moving the motor only if it is not at home in addition to detecting connected motors If the number of motors displayed does not match the number of motors in the merchandiser press 1 0 to jog all the motors in the merchandiser 4 Watch the display for miss
18. sponge with the cleaning solution and gently wipe clean the exterior 8 2 AMS SENSIT 3 GLASS FRONT VRM 1 Do not use chemicals or solvents These can damage paint plastic trim and decals Do not use abrasive cleaners Do not use a water jet Do not let water or cleaning solutions contact electrical or electronic components 8 5 CLEANING THE MERCHANDISER INTERIOR Clean the interior using mild household cleaners and water Dampen a cloth or sponge with the cleaning solution and gently wipe the interior surfaces clean Some merchandisers use a door liner made from ABS plastic This liner will crack if chemical solvents or harsh detergents are used 1 Unplug the merchandiser from the power socket 2 Open the merchandiser door 3 Do not use chemicals or solvents These can damage paint extruded plastic parts and other plastic parts 4 Do not use abrasive cleaners 5 Do not use a water jet 6 Do not let water or cleaning solutions contact electrical or electronic components 7 Allow to air dry or place a window fan on the floor in front of the open interior 8 When dry plug the merchandiser 8 6 CLEANING THE GLASS WINDOW AND WINDOW COVER The glass window panel inside the door is hinged to allow easy cleaning A spring type latch is mounted on the lockbolt cover Press the spring to release and open the hinged window panel 1 Clean the glass window with any good glass cleaner 2 The plastic w
19. to request return of the last inserted bill As a result when the coin mech is considered unhealthy the key will be treated as equivalent to a coin mech escrow return BILL ONLY APPLICATION NOTES In a bill only system prices must be restricted to the scaling factor of the bill validator Usually this scaling factor will start from the smallest paper currency unit instead of the smallest coin unit This will limit setting selection prices that would require change making Due to the absence of a coin mech the normal No Cheat logic is disabled regardless of the VMC option setting The VMC s fairness is limited to not taking in more money than the maximum price in the machine As mentioned earlier the key is equivalent to escrow return possibly allowing the patron to retrieve the last inserted bill The EXACT CHANGE message should never occur in a pure bill only system BILL PLUS CASHLESS APPLICATION NOTES Prices will be restricted to the scaling factor of the cashless device which is usually the smallest coin unit Revaluation occurs in the same way it does with a coin mech except in cases where the payment medium is at or near its maximum balance With a coin mech the VMC will allow credit to exceed the maximum balance as long as any excess can be paid back in coins Without a coin mech the VMC rejects any bills that would exceed the maximum balance in a card first revaluation or rejects the payment me
20. 4 threaded leveling legs located at the corners of the cabinet and a fifth support screw under the door Before beginning be sure that all five leveling legs are screwed in completely 2 With the door closed and locked check the four main legs and adjust any leg that is not contacting the floor Make sure the support screw under the door is all the way up and is not contacting the floor at this time 3 Place a level on top of the cabinet and check for horizontal from side to side 4 Adjust the leveling legs on the low side one turn at a time until the cabinet is level 5 Repeat the last two steps to level the merchandiser front to back 6 After the merchandiser is level adjust the support screw under the door until it contacts the floor L0086 Rev 4 3 4 False Leg Installation WARNING The False Leg helps to prevent the machine from tipping forward when the merchandiser door is open and one or more bottle trays are extended Failure to install the false leg on merchandisers with bottle trays may result in serious injury Refer to Figure 4 2 rim 00 THAN ONE TRAY AT A TIME TO PREVENT TIPPING NO SACAR MAS DE UNA CHAROLA LA VEZ PARA PREVENIR UNA CAIDA _ REV 0 Figure 4 2 Tip Over Warning CAUTION Wear gloves edges may be sharp Always wear eye protection TOOLS REQUIRED 1 4 Nut driver or socket wrench 1 Align the hol
21. AL PANEL 3 3 1 3 SPECIFICATIONS 1 2 3 8 1 Power Switch 3 3 1 3 1 Operating Environment 1 2 3 8 2 Fuse Holder 3 3 1 3 2 Cabinet Physical Dimensions 1 2 3 8 3 Transformer 3 3 13 3 Cabinet Weight 1 2 3 8 4 RF Filter 3 3 1 3 4 Unit Capacity 1 2 3 8 5 Relay 3 3 1 3 5 Power Requirements 1 2 3 8 6 Ballast 3 3 1 3 6 Refrigeration Specification 1 2 3 8 7 Power Distribution Harness 3 3 1 3 7 Coin Mechanisms 3 8 8 Ground 3 3 Bill Validators 1 2 3 9 1 5 HELIX TRAY OPTIONAL 3 3 1 3 8 Merchandiser Configurations 1 4 1 3 9 Patent Disclosure 1 4 4 VENDOR PREPARATION AND INSTALLATION 4 1 2 SAFETY 2 1 4 1 CONFIRMING POWER AT OUTLET 4 1 2 1 COMMITMENT TO SAFETY 2 1 4 1 1 Checking Power US amp Canada 4 1 2 2 SAFETY PRECAUTIONS 2 1 41 2 Checking Power Outside US amp Canada 4 1 2 2 1 High Voltage Contact 2 1 4 1 3 Electrical Requirements 4 1 2 2 2 Grounding 2 1 for CE Compliance 2 2 3 Fan Contact 2 1 4 1 4 Requerimiento de Servicio 4 1 2 2 4 Helix Motion and Jamming 2 1 El ctrico para Certificaci n CE 2 2 5 Refrigerant Release 2 1 4 1 5 Les Utilites Electriques Necessaire 4 1 2 2 6 Vendor Tipping 2 2 Pour Conformement Aux Regles CE 2 2 7 Other Improper Conditions 2 2 4 2 VENDOR PREPARATION 4 2 2 2 8 Ground Fault Circuit Interrupter 2 2 4 2 1 Inspection 4 2 2 3 TEST STANDARDS 2 2 4 2 2 Mounting and Connecting Bill 4 2 2 3 1 ANSI UL 541 2 2 Validators and Card Readers 2 3 2 ANSI UL 751 2 2 4 2 8 Mounting and Connecting Coin Mech 4 3 2 8 3 Add
22. G MOTOR TYPES DIS HOME SENSOR 2 Sensor Sensor HOME SENSOR 2 Home Extra Sensor HOME_ONLY 2 Home Home If S3 motors are used the switch function is ignored Extra means that if a drop is not detected by the home position the motor will move additional increments to try to vend the product These are settings for use only with merchandisers equipped with Sensit II with Homing 6 7 4 Delayed Stop The user can program a delayed stop of up to one second to allow a motor to continue running after the product has been dispensed 1 ENTER SELECTION Enter the number of the selection to be delayed enter 9 to edit then enter the time in tenths of a second The decimal point is placed automatically Example Entering 8 will program a delay of 0 8 seconds The user can save the programmed delay to the selection the entire tray or all selections in the merchandiser Linked selections will use the delay programmed for the master selection 6 7 5 Letter Number The control board software default is for NUMERIC using the 12 key keypad Note that if the control board is changed this setting may need to be set to Number This setting should be changed to Letter if the merchandiser is equipped with 20 pushbutton keypads with alphabetic characters Depending on the setting the top tray is designated 1 or A and downward with numbers 2 8 or letters B H 6 7 6 Configure Motors Configure Motors mov
23. L0086 Rev Where Innovation Is Nothing New AUTOMATED MERCHANDISING SYSTEMS INC SENSIT 3 OPERATION AND SERVICE MANUAL Glass Front Merchandiser Model AMS 39 VRM Outdoor Merchandiser AUTOMATED MERCHANDISING SYSTEMS INTERNATIONAL A M S S DE RL DE 255 WEST BURR BLVD KM 9 CARR AL CASTILLO NO 8200 KEARNEYSVILLE WV 25430 MPIO DE EL SALTO JAL MEXICO 45680 304 725 6921 Fax 304 725 6983 5233 36 88 07 17 Fax 5233 3 6 88 13 14 www amsvendors com www amsint com mx info amsvendors com servicio amsint com mx 0086 Rev AMS SENSIT 3 GLASS FRONT VRM AMS SENSIT 3 GLASS FRONT VRM 0086 Rev TABLE OF CONTENTS Para Title Page 3 4 5 Display 3 2 3 4 6 Keypad 3 2 TABLE OF CONTENTS i 3 4 7 Coin Return Button 3 2 3 4 8 Lighting Options 3 2 TABLE OF FIGURES iii 3 5 REFRIGERATION CHILLER SYSTEM 3 2 3 5 1 Temperature Control 3 2 1 INTRODUCTION 1 1 3 5 2 Refrigeration Controls 3 2 3 6 TRAY SUPPORT RAILS 3 2 1 1 SENSIT 3 SYSTEM 1 1 3 7 TRAYS 3 2 1 1 4 Guaranteed Delivery 1 1 3 7 1 Vend Motors 3 2 1 1 2 Instant Refund 1 1 3 7 1 1 S3 Vend Motors 3 3 1 1 8 Automatic Helix Adjustment 14 3 7 1 2 SII Vend Motors 3 3 11 4 Additional Benefits 1 1 3 7 2 Helixes 3 3 12 MODEL IDENTIFICATION 14 37 3 Divider 3 3 1 2 1 Model Number Breakdown 1 1 3 7 4 Candy Pusher Bar 3 3 1 2 2 Serial Numbering System 1 1 3 8 ELECTRIC
24. LIX ALIGNMENT DEVICE MOTOR POSITIONS BOTTLE ALIGNMENT DEVICE BOTTLE TIPPER BAR AVOIDING PRODUCT HANG UPS TALL PRODUCT VENDING CANDY PUSHER BAR INSTALLATION 1 5 HELIX TRAY General Information Tray Adjustment and Loading SERVICE PROGRAMMING SERVICE MODE ERROR CODES ACCOUNTING DATA FILL DISPENSE DELAYED SALES TEMPERATURE PRICE SETTINGS Set Prices ValueVend TRAY SETUP Test Motors Link Motors Motor Type Delayed Stop Letter Number Configure Motors Couple Motors MDB MULTI DROP BUS Settings Force Vend No Cheat Change Bill Hold Lost Credit Multi Vend Lev2 Coin Mech Instant Reval Hide Card Value OPTIONS Message Prize Language Primary Secondary Create Custom Product Sensor Speech SALES BLOCKING 1 4 Set Periods All Selections CLOCK SETTINGS FREE VEND AUXILIARY OUTPUT DATA LOGS 6 2 6 2 6 3 6 3 6 3 6 3 6 3 6 4 6 4 6 4 6 4 6 4 6 4 6 4 Dooooooooooooooogoooooo 000000000 0101010101 5 6 15 6 15 1 6 152 6 15 3 6 154 6 15 5 6 15 6 6 15 7 6 15 8 6 16 7 7 1 7 2 7 2 1 7 2 2 7 2 8 7 8 7 4 7 5 8 1 8 2 8 3 8 4 8 5 8 6 8 7 8 8 8 8 1 8 8 2 8 9 8 10 8 11 8 12 8 13 8 14 10 11 12 AMS SENSIT 3 GLASS FRONT VRM ENERGYSENSIT Enable Clear History Set Temp Chg Set Patt Time Set Hist Fact Set Del Lighting Brightness Program Quick Reference TROUBLESHOOTING OUT OF SERVICE ERRORS MACHINE ERROR CODES CAUSES AND SOLUTIONS VIEWING TOP LEVEL
25. NS Check MDB harness connections Communications error SENSOR SENSOR Sensor error Consult changer manual or manufacturer CHANGER JAM TUBE HSE aed Clear any obstructions from the coin tube CHK SUM CHECK SUM Check sum error Consult changer manual or manufacturer CHUTE CHUTE Clear any obstructions from the coin chute period of time 7 1 0086 Rev AMS SENSIT 3 GLASS FRONT VENDOR ERROR CODES CAUSES AND SOLUTIONS TOP LEVEL SUB LEVEL ERROR CODE CODE CAUSES SOLUTIONS A message has been generated by the bill validator Press 1 for bill validator sub level error codes COMMUN COMMUNICATIONS lt Check MDB harness connections Communications error BILL STK FULL VALIDATOR MOTOR JAM BILL CHK SUM OPEN BOX SENSOR SENSOR Sensor error Consult acceptor manual or manufacturer A message has been generated by the card reader Press 1 to see sub level error codes CARD ERROR Use a different card INVALID CARD Invalid card Use a different card TAMPER Tamper error Consult card reader manual or manufacture CARDREADER dt Communications error Check MDB harness connections SERVICE Consult card reader manual or manufacturer READ ERROR Reader failure Consult card reader manual or manufacturer MENS Rd Check MDB harness connections JAMMED CARD _ Card is jammed Clear the jammed card from the card reader 7 3 CLEARING JAMMED MOTOR If one or
26. NTS 3 1 SENSIT 3 SYSTEM THEORY OF OPERATION 1 The Sensit 3 system is comprised of three elements the primary sensor the secondary sensor and the control logic The primary and secondary sensors are attached to opposite ends of the hopper and infrared light is passed between them The primary sensor the secondary sensor and the control board controls the performance of the vending operation 2 When a selection is made the vend motor will begin to run After several seconds if no product falls in the hopper the motor will be stopped the credit will be maintained and the customer will be directed to PLEASE MAKE ANOTHER SELECTION 3 When the controller measures a variation in the light intensity during the vend cycle it recognizes that a product has fallen through the light into the hopper The controller stops the vend motor and removes the credit 4 When the merchandiser is serviced with the door open the protective lens on the sensors can become fogged up particularly in humid locations In these cases the merchandiser will display SENSIT BLOCKED UNABLE TO VEND until the fogging has cleared usually within a minute after closing the door 3 2 CONTROL BOARD The control board controls and monitors the merchandiser DEX and the mode switch used to enter service mode The control board is located in the upper left hand corner of the open cabinet door behind an access door 3 2 1 Upgrading Software
27. Pra LEFT SIDE RIGHT SIDE 405 1035 05 4 75 120651 L 29 50 749 30 481 122 17 ke 3900 990 601 1619 41123 oom IES 18 91 480 26 27 75 170485 35 76 908 331 40 25 1022 35 617 156 72 7 00 177 8 DEPENDING ADJUSTMENT OF 095 2416 3010121029 LEVELING LEG 035 24161 25 91 658 06 33 94 861951 35 76 908 331 N x M N M 12000 S E E A Figure 1 2 AMS 39 VRM Cabinet Dimensions Inches mm 1 3 L0086 Rev 1 3 8 Merchandiser Configurations 10 12 15 15 15 12 12 15 15 15 15 15 15 15 15 24 24 24 24 24 18 18 18 18 18 18 18 18 18 18 18 18 18 18 18 18 18 18 18 18 12 12 12 12 12 Figure 1 4 Example Configuration The above drawing shows a configuration used in an AMS 35 model merchandiser The top tray in the above example contains 5 columns formed by the placement of dividers with motors and large diameter helices in place The pitch of the helices the number of slots for loading product is given by the number The size of the square indicates the diameter of the helix small or large All of the topmost tray helices shown above are of large diameter and are of 10 12 and 15 pitch The configuration on this tray can hold 10 12 15 15 15 67 products All trays can be configured i
28. T 3 GLASS FRONT VRM PA206 PA207 PA208 PA401 PC101 PC102 PC103 TA201 TA202 TA203 TA204 SE01 SE02 VA101 VA102 VA101 VA104 VA105 VA106 VA107 VA108 VA301 VA302 VA303 VA304 Value of discounts given since initialization Number of discounted paid vends since last reset Value of discounts given since last reset Number of free vends since initialization Product number one based index Product price Product Identification Value of vend token sales since initialization Number of vend token vends since initialization Value of vend token sales since last reset Number of vend token vends since last reset Number of Included Sets Transaction Set Control Number 0001 Value of all paid sales since initialization Number of all paid vends since initialization Value of all paid sales since last reset Number of all paid sales since last reset Value of all discounts since initialization Number of all discounted paid vends since initialization Value of all discounts since last reset Number of all discounted paid vends since initialization Value of all free vends since initialization Number of all free vends since initialization Value of all free vends since last reset Number of all free vends since last reset AMS SENSIT 3 GLASS FRONT VENDOR 0086 Rev G 11 0 OPTIONAL EQUIPMENT Part No 21565 Kit 1 5 Helix Tray Reduced Depth 39 A four selection helix tray that mounts below
29. TY IF NECESSARY THAT THE SERVICE CURRENT CAPACITY AT THE INTERFACE POINT IS SUFFICIENT FOR THIS EQUIPMENT 4 1 4 Requerimiento de Servicio El ctrico para Certificaci n CE El siguiente requerimiento se aplica solamente a los modelo utilicen compresores de 1 2 HP y que muestren la marca CE en la placa de serie Si este requerimiento se aplica a su dispensadora ver una calcoman a con una terminolog a parecida en la parte posterior de la dispensadora cerca del cord n de corriente Este requerimiento no se aplica a dispensadoras que utilizan un servicio de 120V REQUERIMIENTO DE SERVICIO ELECTRICO PARA CERTIFICACION CE ESTE EQUIPO SE PUEDE UTILIZAR SOLAMENTE EN ESTABLECIMIENTOS QUE CONTENGAN UNA CAPACIDAD DE CORRIENTE DE SERVICIO DE POR LO MENOS 100A POR FASE Y SUMINISTRADOS POR UNA RED DE DISTRIBUCION QUE CONTENGA UN VOLTAJE NOMINAL DE 400 230V EL USUARIO DEBERA CONSULTAR CON UNA AUTORIDAD DE SUMINISTRO SI ES NECESARIO PARA VERIFICAR QUE LA CAPACIDAD DE CORRIENTE DE SERVICIO EN EL PUNTO DE INTERFASE ES SUFICIENTE PARA ESTE EQUIPO 4 1 5 Les Utilites Electriques Necessaire Pour Conformement Aux Regles CE Le suivant condition applique seulement mod le en utilisant compresseur et montrer le CE sur l en s rie plaque Si cette condition s applique votre vendeur vous verrez un decal de m me exprim sur le dos du vendeur pr s du cordon d alimentation Cette condition ne s applique pas au service de 120
30. The software can be upgraded by using the SD chip Note that all settings such as pricing and motor configuration will be saved Refer to Section 8 1 3 2 2 Mode Switch Pressing the mode switch Refer to Figure 3 1 allows the user to get in to the computer s service mode to change settings access vend data and check error codes for troubleshooting Data is displayed on the front display panel and changes entered using the keypad Pressing the switch again or closing the door will return the merchandiser to vend mode 3 2 3 DEX Jack The DEX jack Refer to Figure 3 1 is provided for use with external features such as Speech Refer to Section 6 9 5 Data collection with third party devices can also be made j tj CONTROL BOARD M Wu eee 0 ead prp MICRO SD CHIP CHIP SOCKET J Yo DEX JACK PS SERVICE MODE PUSHBUTTON Figure 3 1 Control Board Components 3 3 VEND SENSOR 3 3 1 Primary Sensor The primary sensor is located on the left of the hopper when viewing the back of the door The sensor inside a protective housing sends light to and receives light from the secondary sensor both sensors operate the same way in this regard It contains circuitry to send signal to the control board When a product drops through the beam it causes a change which is interpreted by the control as a successful vend The primary se
31. To load the tray with small products such as gum and mints grasp the tray and pull forward to unsnap the catches After loading push the tray to the rear until the catches snap in place The motors in the 1 5 Helix Tray operate in the same way as snack or bottle tray motors Refer to Section 5 16 3 3 0086 Rev AMS SENSIT 3 GLASS FRONT VRM AMS SENSIT 3 GLASS FRONT VRM 0086 Rev 4 0 VENDOR PREPARATION INSTALLATION Setting up the merchandiser has been divided into three stages Step 4 1 confirms power and site suitability Step 4 2 includes preparations accomplished in the shop Step 4 3 is accomplished on site where the merchandiser is to be located 4 1 CONFIRMING POWER AT OUTLET 4 1 1 Checking the Power U S and Canada AMS recommends using a dedicated outlet which can supply 15 to 20 amps per merchandiser Using a volt meter set to AC VOLTS check the voltage between the positive smaller lug entry and the ground lug entry or center screw on two lug outlets The reading should be between 103 volts and 126 volts Next check the voltage between the negative larger lug entry and the ground The reading should be 0 volts If your results vary contact a qualified electrician to correct the outlet wiring before plugging in the merchandiser Abnormal voltage reversed polarity or improper grounding may cause the merchandiser to malfunction or create hazardous conditions in the merchandiser result
32. V d utilisation de vendeur LES UTILITES ELECTRIQUES NECESSAIRE POUR CONFORMEMENT AUX REGLES CE CET EQUIPEMENT NE DOIT UTILISER QUE SUR LES LIEUX AVEC UNE CAPACITE DU COURANT AU MOINS 100A LA PHASE FOURNIE A UN RESEAU DE DISTRIBUTION AVEC UN VOLTAGE NOMINAL DE 400 230V LA PERSONNE QUI SE DETERMINER PENDANT UNE CONSULTATION AVEC L ADMINISTRATION DU SECTEUR S IL FAUT QUE LA CAPACITE DE COURANT AU POINT D INTERFACE EST ASSEZ POUR CET EQUIPEMENT 0086 Rev 4 2 MERCHANDISER PREPARATION 4 2 1 Inspection Inspect the merchandiser carefully for shipping damage prior to signing the carrier s delivery receipt Check for dents on the top or sides of the merchandiser bent legs broken glass or other damage on the exterior of the machine Check the interior for components that may have been knocked loose or other damage 4 2 2 Mounting and Connecting Bill Validators and Card Readers The AMS merchandiser will support any NAMA approved Multi Drop Bus MDB bill validator or card reader Please read the device manufacturer s literature before proceeding 1 Always disconnect power to the control board before servicing 2 On the inside of the main door locate and open the access doors on the left side Locate the white plastic coin chute which leads from the coin slot on the front of the door Above the coin chute are 2 metal plates each fastened to a set of 4 threaded mounting studs which correspond to the mounting h
33. an choose to display the time in 12 hour or 24 hour military format The factory default is 12 hour format 6 12 FREE VEND The factory default is N for no The merchandiser can be quickly set to vend all products for free Prices are ignored while FREE VEND is enabled The original prices will be restored when FREE VEND is turned off 1 VIEW EDIT The current setting is displayed and the user can change the setting A warning will be briefly displayed if FREE VEND is turned on 6 13 AUXILIARY OUTPUT The auxiliary output is a 5VDC signal lasting 100 milliseconds following a successful vend This signal can be used to trigger user supplied external devices As of this writing AMS does not supply such accessory devices and cannot offer technical assistance for such devices This feature is provided only as a convenience to those users of advanced technical skill who wish to connect such a device to their AMS merchandiser and have sufficient electronic expertise to do so 1 VIEW EDIT The current setting is displayed and the user can change the setting Enabling the auxiliary output will not harm the merchandiser or affect the performance of the merchandiser in any way 6 14 DATA LOGS The user can review recorded data on merchandiser temperature power outages and door openings This data is sometimes helpful in diagnosing problems with the merchandiser These logs are cleared whenever the software is changed
34. andiser 3 4 7 Coin Return Button The coin return button is located next to the coin slot Pressing the coin return button will release bent or irregular coins that are not accepted by the changer If the machine fails to vend a selection that has been made 3 2 AMS SENSIT 3 GLASS FRONT VRM pressing the coin return will return the full credit If the Force Vend option is disabled it can also return the full credit before a selection is made If the Bill Changer option is enabled the coin return will return change for bills inserted in the bill validator 3 4 8 Lighting Options Several lighting options depending on the model and size of the merchandiser are available All options are intended to illuminate the products displayed on the trays Options include single or dual fluorescent lamps and single or dual LED lamps with ajustable brightness control 3 5 REFRIGERATION CHILLER SYSTEM 3 5 1 Temperature Control The evaporator fan runs continuously to circulate air within the cabinet A temperature sensor located near the evaporator measures the temperature of air entering the evaporator When this temperature is above the temperature setting in the control the compressor and condenser fan are turned on When the temperature falls to 4 F below the temperature setting the compressor and condenser fan are turned off Refer to Section 6 5 3 5 2 Refrigeration Controls 1 The refrigeration system is operated through the
35. ay Number Plus 5 Yellow Tray Number Plus 7 Orange Tray Number Plus 9 White 8 Turn the tray around so you are facing the front Place the selection number in front of each column according to the motor connections used For example if this tray is tray 5 then for a ten column tray the left hand column is column 50 and the right hand column is 59 For a five column tray the left column would be 51 and the right column 59 9 Reconnect the harness to the inside of the merchandiser routing it over the rail and through the back of the rail mount 10 Reinstall the tray 11 After changing any tray configuration it will be necessary to reconfigure the motors Refer to Section 6 7 6 5 5 CHANGING DIVIDERS 1 To remove push rearward on the divider as far as it will then lift it up and out of the tray 2 Reverse the removal procedure to reinstall 5 6 SNACK AND CANDY HELIX To remove pull straight out on the helix to disengage the adapter from the motor Reverse the removal procedure to reinstall 5 7 HELIX ADAPTER 1 To remove twist the adapter to free the mounting leg from the locking tab 2 Reverse the removal procedure to reinstall 5 8 HELIX EJECTOR The ejector s function is to cause the product to fall sooner and therefore stop the helix sooner This will help AMS SENSIT 3 GLASS FRONT VRM retain the next product in the helix coil especially if they are difficult products 1 The helix ejec
36. candy pusher bar is an adjustable bar that mounts to any tray divider to keep tall candies from falling sideways Refer to Figure 5 3 Four pusher bars are provided with the standard glass front merchandiser 1 Snap the pusher bar into the retainer 2 Rotate the pusher bar to accommodate the product TRAY DIVIDER RETAINER PUSHER BAR Figure 5 3 Pusher Bar Installation 5 16 1 5 HELIX TRAY ADJUSTMENT AND LOADING 5 16 1 General Information Some merchandisers are equipped with a 1 5 Helix Tray designed to vend small candy gum and mint packs The 1 5 Helix Tray can also be ordered separately for new installations Refer to Section 11 5 3 0086 Rev AMS SENSIT 3 GLASS FRONT 5 16 2 Tray Adjustment And Loading As delivered from the factory there are two wide columns for products such as Life Savers and two narrow columns for products such as gum or Certs However the tray may be reconfigured to fit the product being vended by adjusting the position of the column dividers Refer to Figure 5 4 The dividers being adjustable change the column width Adjust the divider position by removing the screw at the rear of the divider Pull on the divider towards the front of the tray to loosen it Reposition the divider by inserting the mounting tabs into the appropriate slots Push the divider down and to the rear to tighten it into place Reinstall the screw at the rear of the divider Test the column for prope
37. cing personnel or organizations Only personnel properly trained in vendor servicing should attempt any service to the internal components of the merchandiser It is important to point out that Automated Merchandising Systems has no control over the merchandiser once it leaves our factory Maintaining the merchandiser in a safe condition is the sole responsibility of the owner If you have questions concerning safety or service or would like more information please contact the Automated Merchandising Systems Service Department at 304 725 6921 or e mail info amsvendors com 2 2 SAFETY PRECAUTIONS Below are listed safety precautions and safe practices to follow to avoid injury from selected hazards This list can not possibly cover all hazards therefore please remember to THINK SAFETY FIRST 2 2 1 High Voltage Contact Each merchandiser is designed to operate ona specific voltage either single phase 115VAC 60Hz or 220 240VAC 50 60Hz depending on the country The voltage is specified on the serial plate Refer to Section 1 2 Model Identification High voltage areas include the electrical panel the refrigeration unit and fans and the fluorescent lamp It is important to understand that contact with the high voltage wiring can result in injury or death 1 Always test the outlet for proper voltage polarity and grounding before plugging in the merchandiser 2 Always disconnect power to the merchandiser before servicing Allow only ful
38. control board A temperature sensor in the cabinet relays the current temperature to the control 2 If the temperature is above the setting that has been programmed in by the user the control sends a 24VDC signal to the refrigeration relay The energized relay closes to complete the high voltage circuit that powers the compressor and the condenser fan 3 If the compressor should overheat a thermal overload removes power to the compressor until it has cooled 4 To protect against evaporator freeze up after one hour of continuous running the compressor will be shut off for 7 5 minutes to allow for defrosting 5 When the temperature in the cabinet reaches 4 F cooler than the temperature setting the control de energizes the relay breaking the circuit powering the compressor 6 The control will also shut off the compressor if the door is opened This is to prevent the fan from drawing in outside air which may freeze up 7 After the compressor has shut down the control will wait until the compressor has been shut down 3 minutes and if applicable the door has been closed 10 seconds before restarting the compressor The delay allows pressure in the system to equalize 3 6 TRAY RAILS The rails are located inside the cabinet and are used to support the trays The rails are adjustable up and down in 1 increments Refer to Section 5 3 3 7 TRAYS 3 7 1 Vend Motors Two types of motors may be used with this merchandiser The co
39. dium entirely in a cash first revaluation 6 8 1 8 Hide Card Value Use this feature to display or not display the value on the card 6 5 0086 Rev G Press 8 to change the YES to a and again to change it back Press to save any change and exit this feature 6 9 OPTIONS 6 9 1 Message The user can customize the scrolling message that is displayed when the merchandiser is idle Other words can be customized by using the CREATE CUSTOM option in the LANGUAGE menu Refer to Section 6 9 3 Write out the desired message first The message to be displayed on the scrolling display can be up to 50 characters including letters numbers punctuation and spaces New messages erase old ones Select the message option and the controller will prompt the user to press 1 to change the message or press to exit To enter a message the user should rapidly tap a particular key to cycle through a list of characters for that key Stop at the desired character When the keypad is left idle the last displayed character is moved over to the end of the message Continue to select the next character The key definitions are similar to those of telephones and cell phones KEY 0 space O KEY 5 JKL5 KEY 1 7 amp lt gt 1 KEY 6 MNO6 KEY 2 ABC2 KEY 7 PQRS7 KEY 3 DEF3 KEY 8 TUV8 KEY 4 GHI4 KEY 9 WXYZ9 Pressing the key will back space through the message Pressing the key will sav
40. e Make Another Selection Merchandiser does not accept coins Merchandiser will not pay out coins Validator will not accept bills Possible Cause No power from power cord 3 0 amp fuse is blown Fuse harness is not connected to the back of the fuse holder Power harness is disconnected Short or cut in the power harness between the transformer and control board Transformer does not have power at the 24 VAC secondary side Selection not configured in the motor matrix Motor jammed Vend not sensed by sensor Options set for Free Vend Changer unplugged Coins jammed Defective changer or other MDB device Credit amount exceeds the highest price Prices may be set at 0 00 Control board is in service mode Changer unplugged Defective changer Coins jammed No coins in changer Remedy Check power cord outlet or supply Replace 3 0 amp fuse Connect fuse holder harness Reconnect power harness Check continuity through the power harness If there is no continuity replace the power harness Insure primary side of transformer is receiving power If there is no 24 VAC on secondary side replace transformer Reconfigure the motors Clear jammed motor and clear error code Clear fault in sensor boards or harness possible control board error Scroll to Free Vend and change to N Plug in changer Clear jammed coins Replace changer Plug in changer Replace changer Clear jammed c
41. e Shipping Boards 1 Split the shipping boards by inserting a crowbar into the slots at either end 2 f necessary lift the merchandiser to remove the broken boards using properly rated equipment Do not tilt the merchandiser Do not attempt to lift the merchandiser with a 2 wheel hand truck 4 3 2 Placing the Merchandiser in Location 1 Place the merchandiser within 5 feet of the designated power outlet The power outlet should be accessible when the merchandiser is in position and the ventilation opening in the back of the merchandiser must be clear of obstructions 2 Forrefrigerated models allow at least 4 inches between the wall and the back of the merchandiser for air circulation 3 Make sure the merchandiser does not block walkways or exits 4 Do not place the merchandiser in a location where it can be struck by vehicles 5 Leave atleast 18 inches between a wall and the hinge side of the merchandiser The door must open wide enough to allow the trays to be pulled out and to prevent the door striking the wall when opened 6 The merchandiser is designed to meet ADA guidelines for persons in wheelchairs using a parallel approach side of wheelchair adjacent to front of merchandiser Make sure there is adequate room to maneuver a wheelchair into this position in front of the merchandiser 4 3 3 Leveling the Merchandiser For safe operation the merchandiser must be level 1 Onthe bottom of the merchandiser are four
42. e chiller 2 Avacuum attachment with a brush is preferred however a bristle brush may also be used 3 Do not use water or other liquid chemicals or solvents 4 From the underside of the merchandiser gently sweep lint away from the screen with the brush Do not push the lint into the screen 5 Clean the floor under the merchandiser with the brush removing any obstructions such as cardboard and wrappers 6 Close the merchandiser door 8 3 2 Cleaning Removable Bottom Screen 1 Open the door to the merchandiser 2 Turn the two tabs on the chiller housing and swing the chiller cover door all the way up 3 With a finger in the removable screen handle lift it up slightly and slide it towards you 4 Avacuum attachment with a brush or a bristle brush may be used to remove dirt and lint from screen CAUTION Condenser fins are sharp 5 Remove dust from the condenser fins and coils Do not damage the fins or coils 6 Do not use water or other liquid chemicals or solvents 7 Reinstall the clean and dry removable screen by sliding it back into the holder 8 Close door on chiller housing and turn the two tabs to hold door closed 9 Clean the floor under the merchandiser with the brush removing any obstructions such as cardboard and wrappers 10 Close the merchandiser door 8 4 CLEANING THE MERCHANDISER EXTERIOR Clean the merchandiser exterior as necessary using mild household cleaners and water Dampen a cloth or
43. e the message 6 9 2 Prize The factory default is O for none The user can set the merchandiser to give away a free product after a predetermined number of successful vends Enter the number of vends between free vends up to 9999 Setting the number to 0 will disable the prize option 6 9 3 Language 6 9 3 1 Primary The user is presented with a menu of available languages The user may choose the primary language for the display of all messages Note that Service Mode messages are available in Primary language only 6 9 3 2 Secondary If desired the user can select a secondary language for the display of all messages Messages will be displayed first in the 6 6 AMS SENSIT 3 GLASS FRONT VENDOR primary language then in the secondary language 6 9 3 3 Create Custom The user can create customized versions of words or enter words in another language For convenience the primary language messages can be used as a Starting point The user can then select words to modify After creating the customized messages set the primary or secondary language to CUSTOM 6 9 4 Product Sensor If set to Y the merchandiser will use the product sensor optional to determine if there is product in the delivery bin The control board will not allow vending until any product in the delivery bin is removed A REMOVE PRODUCT message will be displayed This feature is used primarily when vending glass bottles and products t
44. e total number of coins in that tube Note that coins can also be added through the back of the changer However the control will not be have an accurate count of the coins in the tube unless the tube is filled completely When the high level sensor in the tube detects coins the control will set the correct coin count for that tube 6 4 DELAYED SALES The user can delay sales of specified selections to give the product time to settle or cool The delay must be manually started each time sales are to be delayed Delayed sales does not add to or subtract from the time limits imposed by the Health and Safety rules Refer to Section 7 2 To automatically prevent sales during specific days and times use SALES BLOCKING Refer to Section 6 10 1 START DELAY Begins the sales delay timer Before starting the timer choose menu item 5 EDIT SEL NS to specify which selections will be delayed Customers will not be able to purchase those selections until the delay period ends 2 CANCEL DELAY Stops the delay timer and allows vending of all selections 3 SET DELAY Adjust the time of the delay timer in 15 minute increments 4 CLEAR ALL Clears all selections that were chosen to be delayed 5 EDIT SEL NS View and change the delay status of all selections The user can choose to apply the delay to a single selection a tray or all selections in the merchandiser L0086 Rev H 0086 Rev G 6 5 TEMPERATURE The user
45. ed this will take 1 to 2 minutes 8 After the software has been loaded the display will show AMS with the software number version and name 9 Disconnect the power 10 Remove the chip by pushing it into the socket a small amount It will unlatch and slide out when pressure is released 11 Remove the chip and store it in a safe place 12 Restore power to the merchandiser The new AMS software number version and name will be displayed Check for new options and set them as needed 8 2 CLEANING THE REFRIGERATION UNIT AMS recommends cleaning the inside of the refrigeration unit at least twice a year under normal conditions more often in dusty environments Figure 8 2 Refrigeration Unit Housing CAUTION Always wear eye protection and gloves when cleaning merchandiser Condenser fins are sharp 1 Unplug the merchandiser 2 Remove the temperature sensor from refrigeration unit housing 3 Remove the refrigeration unit housing Refer to Figure 8 2 CAUTION Condenser fins are sharp 4 Remove dust from the condenser fins and coils with a vacuum or stiff brush Remove dust from the inside of the rear screen Remove dust from the outside of the bottom screen Replace the housing When reinstalling the refrigeration unit housing it is important to seal the housing completely to prevent air leaks Outside air leaking into the cabinet can cause condensation to form which can lead to water overflowi
46. er 1 4 of the time period to set up For example choose 1 2 Enter the time when sales blocking period 1 is to start then press SAVE as indicated 3 Select a m or p m for starting 4 Enterthe time when sales blocking period 1 is to end then press SAVE as indicated 5 Select a m or p m for ending NOTE A time period can be started for example at 9 00 p m and may be set to end at 6 00 a m which would be the following day 6 Starting with Sunday press 1 to select if time period 1 blocking will be ON or OFF Select 2 to continue with the next day of the week 7 NOTE Sales blocking as set in the merchandiser may be turned ON and OFF by turning one or more days of the week ON or OFF 10 2 ALL SELECTIONS To block all selections in the merchandiser in time period 1 select YES for ALL SELECTIONS 2 To choose different selections to block in time period 1 select NO Choose the combination of selections to block as desired Any combination of tray and column may be blocked for example trays 3 4 and 5 and selections 61 62 and 66 3 In this Selection Entry display enter the number of the first selection For example choose 25 4 The display will show 25 and if it is blocked or exempt 5 Press the number 9 on the keypad anytime to switch 25 from being blocked to being exempt or back again 6 Press on the keypad to exit without saving and return to the previous disp
47. es each switched motor to the home position moving the motor only 6 3 0086 Rev G if it is not at home in addition to detecting connected motors This selection MUST BE RUN after changes in the arrangement or numbers of motors have been made The merchandiser will not vend from a given helix when the motor is missing jammed or has home switch problems The configuration of connected motors is stored in memory If a configured motor is later found to be missing during a vend an error message will be generated in service mode to alert the service person that the motor is disconnected 6 7 7 Couple Motors With Sensit 3 configurations to vend extra wide product can be made by using the couple motors feature Refer to Section 1 3 8 The couple motor feature works by coupling together a set of two adjacent motors One motor may be a motor that turns counterclockwise and the other motor may turn clockwise Both motors turn for the same length of time Trays may have multiple coupled motors In Service Mode select Tray Setup then select option 7 Couple Motors Press 1 to enter a new couple motors selection Enter the number of the tray For example press 5 for tray 5 press to return to the option menu without saving any selections Next enter the number of the first column to couple For example press 0 for the first column Last enter the number of the second column to couple For example press 2 fo
48. es in the top of the false leg with the 1 8 holes on the left side of the bottom of the door Refer to Figure 4 3 The closed end of the false leg should be facing forward 2 Install screws through the holes and tighten until snug Do not over tighten A tj d Figure 4 3 False Leg Installation AMS SENSIT 3 GLASS FRONT VRM 4 3 5 Initial Power Up and Cool down When placing a refrigerated machine on a new location it is important to allow the machine to cool to the operating temperature prior to placing products in the machine food products are to be pre packaged Depending upon the machine s initial temperature and ambient conditions it will take about 4 to 5 hours to accomplish this Normal practice is to place a machine on location and come back the next day to load it Do not load warm bottle milk and food products into the merchandiser All bottle milk and food products are to be pre chilled 1 Plug in the merchandiser 2 Check that the lights inside the door come on the chiller may or may not be running in its cycle at this time 3 Enter the service mode and check that all settings are correct 4 Check error codes for problems 5 Load product after the merchandiser has cooled Load one tray at a time from the bottom up 6 Insure merchandiser is operating properly If the Health and Safety option is being used check merchandiser after 30 minutes from closing of the door to ensure NAMA requ
49. f the tray that hold it in place 2 Toreinstall reverse the removal procedure 5 12 BOTTLE TIPPER BAR The bottle tipper bar is typically used with carbonated beverage bottles The bottles have a dimpled bottom which permits them to straddle the spiral and stand upright The tipper bar restrains the top of the bottle so that it falls bottom first rather than tumbling off the tray 1 To remove bow the bar until one end can be pulled free from the support bracket Take care not to lose the plastic bushings in the supports 2 Toreinstall reverse the removal procedure 5 13 AVOIDING PRODUCT HANG UPS Avoid large products such as chips from hanging up between the tray and the glass by loading them left corner first into the helix The bottom left corner of the bag should be in front of the helix to let the helix push the bottom out first Refer to Figure 5 2 An incorrect loading may cause the bag to fall top first which could lead to a L0086 Rev H hang up Loading left corner first prevents the product from falling top first Correct Figure 5 2 Large Bag Vending Incorrect 5 14 TALL PRODUCT VENDING Place tall narrow products in a column with a candy pusher bar Typically these are installed in columns 9 and 0 on the candy trays Rotate the bar upward or downward to the desired position It should hold the product upright but not pinch or bind the product 5 15 CANDY PUSHER BAR INSTALLATION The
50. for use on temperature critical products Note that the EnergySensit temperature change feature cannot be enabled while the Health amp Safety function is enabled 6 15 1 ENABLE The factory default is for no When set to Y EnergySensit is enabled NOTE If the Health and Safety feature is ON the display will show ENERGYSENSIT OFF immediately after displaying HEALTH AND SAFETY ON To use EnergySensit the Health and Safety feature must be off 6 15 2 CLEAR HISTORY EnergySENSIT keeps a recorded history The entire contents of the history can be deleted and a new record will start at that time 6 15 3 SET TEMP CHG The factory default is 10 TEMP CHG temperature change allows the user to set the 6 8 AMS SENSIT 3 GLASS FRONT VENDOR temperature change as an increase from the original temperature set point Refer to Section 6 5 During predicted periods of inactivity the merchandiser will maintain a temperature equal to the temperature set point plus the temperature change value This value can be set from 1 F to 30 For example 45 chiller set point 10 EnergySENSIT change 55 merchandiser temperature 6 15 4 PATT TIME The factory default is 7 days PATT TIME pattern time is a repeating cycle or time period that the surrounding environment experiences Although it can be set from 1 to 10 days 7 days represents the typical cycle of most environments in the US and many other countries
51. hat can be damaged by other falling products 6 9 5 Speech A speech synthesizer option is available for use with RC Systems Inc DoubleTalk LT speech synthesizer It operates only while the merchandiser is in service mode The speech synthesizer vocalizes keystrokes and what is shown on the display The Options menu selection 5 enters the synthesizer on off menu Press 5 to toggle on off Press to exit to the Options Menu When turned on the synthesizer is inactive until the merchandiser is placed into service mode The synthesizer must be plugged into the DEX plug on the control board A utility cable AMS P N 20786 Harness Chip Programming may be used but it must be plugged into a male to male gender adapter Radio Shack 26 231B followed by a null modem adapter Radio Shack 26 264 The serial cable from the DoubleTalk LT is plugged into the null modem adapter The 14 jack from the utility cable is then plugged into the DEX plug on the control board other DEX functions cannot be used while the DoubleTalk LT is plugged in A dedicated cable could also be constructed 6 10 SALES BLOCKING Four separate time periods in each day of the week can be set during which selections can be blocked prevented from vending All or any combination of selections in the merchandiser can be blocked from vending or are exempt from blocking free to vend 6 10 1 1 4 SET PERIODS AMS SENSIT 3 GLASS FRONT VENDOR 1 Enter the numb
52. hat has caused a jammed motor error The status of the motor will be displayed afterward 6 7 2 Link Motors The user can link adjacent selections of the same product on the same tray The leftmost linked selection is the master selection All other linked selections are vended using the selection number and price of the master selection Linked selections are vended sequentially for better product rotation Entering the selection number of any linked selection will default to the master 0086 Rev G selection number and the control will vend the next linked selection in the sequence 1 NEW LINK Enter the tray where the motors are to be linked then enter the first and last column numbers left to right to be linked 2 VIEW EDIT The user can view change or delete existing links 3 CLEAR ALL This will delete all current links The prices of the previously linked selections will remain the same as their master selections until new prices are set 6 7 3 Motor Type Motor Type allows the user to change the motor stop and credit deduction behavior See the table below for more details on the various settings available under this function MOTOR TYPES MOTOR CREDIT ITEM DISPLAYED OPTION NAME STOP DEDUCTION SENSIT Sensor Sensor 2 HOME SENSOR 3 Home Sensor HOME SENSOR 3 3 FACTORY DEFAULT Home Extra Sensor 4 HOME ONLY 3 Home Home SII WITH HOMIN
53. ices will turn at the same rate to vend the product 1 3 9 Patent Disclosure This merchandiser and or certain of its components are covered by one or more of the following U S and International patents U S 6 041 962 6 145 699 6 202 888 6 384 402 6 520 373 6 708 079 6 794 634 7 191 915 7 343 220 7 446 302 7 742 837 Canada 2 329 314 Mexico 230714 AMS SENSIT 3 GLASS FRONT VRM 0086 Rev 2 0 SAFETY 2 1 COMMITMENT TO SAFETY Automated Merchandising Systems Inc is committed to designing and producing a safe product As with all electrical or mechanical pieces of equipment potential hazards exist It is the intent of Automated Merchandising Systems through this manual and service technician training to alert individuals who will be servicing our equipment to these potential hazards and to provide basic safety guidelines To reduce the risk of serious injury or death please read and follow all warnings in this manual It is important that we point out that these warnings are not comprehensive Automated Merchandising Systems can not possibly anticipate all of the ways that service may be conducted nor all of the possible safety hazards that may result from service Therefore at all times we urge you to beware of hazards such as electrical shock mechanical entrapment and tipping a merchandiser during movement Automated Merchandising Systems strongly recommends a commitment to safety on the part of all servi
54. igeration unit when the door is open and to switch from service mode to vend mode when the door is closed 3 4 5 Display The display is located on the front of the door It serves as the interface for using and programming the machine In service mode it displays the active function and parameter values In vend mode it can display the selection entered the price of a selected item and the credit accumulated When the machine is idle it can display the time and a scrolling message When the asterisk key is pressed the display also indicates the chiller status One of the highlighted characters listed below will be shown in the lower right corner of the display Chiller off due to open door V Chiller off due to low voltage D Chiller off due to defrost timer P Chiller off due to pressure timer Chiller can run subject to temperature set point and EnergySENSIT The number displayed before the sign indicates the of time the compressor has been running in the previous 4 hours In case there are multiple reasons for a chiller not running the display will show the foremost reason listed i e door open takes precedence over low voltage 3 4 6 Keypad The keypad is located below the display on the front of the door A vending selection is made by keying in the number combination that corresponds to the location of an item in the machine The keypad is also used to enter data in operation and servicing of the merch
55. ime of the last read out 10 1 0086 Rev G EA307 EA401 EA403 EA701 EA702 G8501 IC101 IC106 IC501 IC502 0504 10101 10102 10103 10106 10107 10108 10401 10402 10403 10501 10502 10504 101 102 10 201 202 203 204 205 10 2 Last terminal interrogator identification Date of first DEX configuration EA402 Time of first DEX configuration Installation terminal interrogator identification during first DEX configuration Number of power outages since last reset Number of power outages since initialization Record Integrity Check least significant byte first Machine serial number Machine Asset Number System Date System Time hhmm System Daylight Savings Mode OFF NA EU AUS Machine serial number Machine model number Machine Software Revision Machine Asset Number VIDTS stage 5 VIDTS revision 0 Decimal point position Numeric Currency Code ISO4217 Alphabetic Currency Code System Date System Time hhmm System Daylight Savings Mode OFF NA EU AUS Product number set to the selection number e g 12 Product price Product Identification Number of products vended since initialization Value of paid products since initialization Number of products vended since last reset Value of paid product sales since last reset Number of discounted paid vends since initialization AMS SENSI
56. indow cover can be cleaned with the same cleaner or a neutral detergent using a soft sponge wool cloth or chamois and rinsed with water NEVER use any solvents chemical or abrasive cleaners or scrapers squeegees or brushes on the plastic window cover 8 7 LUBRICATION WITH LITHIUM GREASE Once a year the bottle tray rail ball bearings and door moving parts should be lubricated with grease 1 Pull out the tray The tray rail is constructed of telescoping channel sections Apply a very light coating of white lithium grease on the outside of the first two sections along the top and bottom edges 2 Apply grease on the inside of the last two sections along the top and bottom 3 Apply grease or similar lubricant to the door lock bolt threads and the door hinges as necessary 4 Wipe off excess grease No other lubrication is required 8 8 LAMP REPLACEMENT 8 8 1 Replacing Optional Fluorescent Bulbs 1 Unplug the merchandiser from the wall 2 Openthe door AMS SENSIT 3 GLASS FRONT VENDOR 0086 Rev G 3 Turn bulb one quarter turn and at both ends same time slide out through the slots in bulb sockets 4 Remove one of the two black end caps from the clear protective tube Slowly remove defective bulb by sliding it out of the tube 5 Dispose of bulb properly 6 Slowly insert new bulb into clear protective tube turning the bulb so the pins are centered in the opening in the black end cap Install the second b
57. ing in possible injury damage to the merchandiser or fire The power cord is shipped in the hopper on the inside of the door The cord is supplied with a standard NEMA 3 wire plug If there are no 3 wire outlets available for powering the merchandiser a grounding adapter may be used to convert a 2 wire outlet to accept the 3 wire plug The adapter must have a ground tab or wire which must be fastened to the center screw of the outlet NEVER USE AN EXTENSION CORD WITH THE MERCHANDISER 4 1 2 Checking the Power Outside the U S and Canada Consult a qualified electrician to check the outlet for proper polarity voltage and grounding Check the serial plate on the side of the door to confirm the merchandiser is rated for the outlet voltage 4 1 3 Electrical Service Requirement for CE Compliance The following requirement applies only to models using 2 HP compressors and displaying the CE mark on the serial plate If this requirement applies to your merchandiser you will find a similarly worded decal on the back of the merchandiser near the power cord This requirement does not apply to any merchandiser using 120V service ELECTRICAL SERVICE REQUIREMENT FOR CE COMPLIANCE THIS EQUIPMENT IS INTENDED FOR USE ONLY IN PREMISES HAVING A SERVICE CURRENT CAPACITY OF AT LEAST 100A PER PHASE SUPPLIED FROM A DISTRIBUTION NETWORK HAVING A NOMINAL VOLTAGE OF 400 230V THE USER SHOULD DETERMINE IN CONSULTATION WITH THE SUPPLY AUTHORI
58. ing motors that should be connected The merchandiser will not vend from a given helix when the motor is missing jammed or has home switch problems 5 After the motors have been configured check to make sure all the helices are in the home position If the end of a helix is not at its lowest position in the column the 6 o clock position pull it out of the motor turn it until it is and reinsert the helix into the motor Coupled motors will stop at the home position after one revolution of the helices regardless of S3 option setting Note When not in Service Mode and with door open press st to reset switched motors to Home position Home Sensor 2 or Home Sensor 3 only Refer to Section 6 7 3 Motors already at home will not move 4 2 5 Test Product Loading Before putting the merchandiser on location it is a good idea to determine the placement of products on the trays Place at least one product in each helix to check for fit 1 Remove the cardboard spacers and ties securing the trays 2 Make use of Section 5 3 for tray vertical adjustments and Section 5 4 for tray column configuration when configuring your merchandiser to suit your product 3 Make sure the product can slide in and out of the helix easily If the product is too snug it may cause the helix to jam during vending Place it in a helix with a larger opening AMS SENSIT 3 GLASS FRONT VRM 4 Likewise if the product is too loose in the helix it may n
59. irements are being met AMS SENSIT 3 GLASS FRONT VRM L0086 Rev 5 0 TRAY ADJUSTMENT AND CONFIGURATION The trays in AMS merchandisers are highly configurable Practically any combination of wide and narrow columns can be set up on a tray Before changing the configuration of your trays make sure to order the parts you will need such as new helixes dividers or additional motors 5 1 SNACK AND CANDY TRAY 5 1 1 Removal 1 To remove the tray start with the tray pushed to its rearmost position Lift the back of the tray up and pull the tray forward about ten inches Reposition your hands to grasp the tray at its sides and slide the tray out If the tray is spaced close to the tray above it may be helpful to raise the front of the tray as you pull it free 2 When removing a tray it is not necessary to disconnect the tray harness The harness is long enough that it will allow a removed tray to be placed on the floor without having to be disconnected 5 1 2 Installation To install the tray place the rear on top of the rails Slide the tray all the way to the rear It will automatically drop into position Make sure the harness slack is draped to the outside of the rail 5 2 BOTTLE TRAY 5 2 1 Removal 1 Disconnect the harness inside the right column in the cabinet The connections are labeled corresponding to the number of the tray 1 6 Push the connector out through the hole in the back of the column 2 Pull the tra
60. isplay to the next group Only one group at a time can be set 0 CLEAR Clears all of the settings in the current group Use this key before changing ValueVend settings Using CLEAR will not change the selection price as set using SET PRICES 1 EDIT Enter the first selection enter the second selection then enter the discounted price for this grouping The discount will appear to the customer as a discount on the second selection Selections can be any combination of tray and column Press to save this EDIT setting and return to the CHANGE display Press to return to the CHANGE display without saving NEXT Press to return to the CHANGE display EXIT Returns to the ValueVend menu 6 7 TRAY SETUP 6 7 1 Test Motors Enter the selection number to be tested or press to see the following options for testing multiple motors 1 JOG ALL All motor positions in the merchandiser will be tested Each motor will be turned only a very small amount so that products loaded in the merchandiser will not be dispensed The display will show the number of the motor being jogged or it will show a message that a motor is missing AMS SENSIT 3 GLASS FRONT VENDOR 2 JOG TRAY All motor positions on the selected tray will be tested The display will show the number of the motor being jogged or it will show a message that a motor is missing 3 CHECK JAMMED The control will attempt to run each motor t
61. itional Standards 2 2 4 24 Configuring Motors 4 2 4 2 5 Test Product Loading 4 2 3 VENDOR SYSTEMS COMPONENTS 3 1 4 2 6 Installing Labels 4 3 4 27 X Setting Prices 4 3 3 1 SENSIT 3 SYSTEM THEORY 3 1 4 3 ON SITE INSTALLATION 4 5 OF OPERATION 4 3 1 Remove Shipping Boards 4 3 3 2 CONTROL BOARD 3 1 4 3 2 Placing the Vendor in Location 4 3 3 2 1 Upgrading Software 3 1 4 3 8 Leveling the Vendor 4 3 3 2 2 Mode Switch 3 1 4 3 4 False Leg Installation 4 4 3 2 3 DEX Jack 3 1 4 3 5 Initial Power Up and Cool down 4 4 3 3 VEND SENSOR 3 1 3 3 1 Primary Sensor 3 1 5 TRAY ADJUSTMENT AND 3 3 2 Secondary Sensor 3 1 CONFIGURATION 5 1 3 4 DOOR 3 2 3 4 1 Validator and Debit Card 3 2 5 1 SNACK AND CANDY TRAY 5 1 Reader Locations 5 1 1 Removal 5 1 3 4 2 Changer Location 3 2 5 1 2 Installation 5 1 3 4 3 Coin Box 3 2 5 2 BOTTLE TRAY 5 1 3 4 4 Door Switch 3 2 5 2 1 Removal 5 1 0086 Rev 5 2 2 5 3 5 3 1 5 3 2 5 4 5 5 5 6 5 7 5 8 5 9 5 10 5 11 5 12 5 13 5 14 5 15 5 16 5 16 1 5 16 2 6 6 1 6 2 6 3 6 4 6 5 6 6 6 6 1 6 6 2 6 7 6 7 1 6 7 2 6 7 3 6 7 4 6 7 5 6 7 6 6 7 7 6 8 6 8 1 6 8 1 1 6 8 1 2 6 8 1 3 6 8 1 4 6 8 1 5 6 8 1 6 6 8 1 7 6 8 1 8 6 9 6 9 1 6 9 2 6 9 3 6 9 3 1 6 9 3 2 6 9 3 3 6 9 4 6 9 5 6 10 6 10 1 6 10 2 6 11 6 12 6 13 6 14 ii Installation TRAY VERTICAL POSITIONS Removal Installation TRAY COLUMN ADJUSTMENT CHANGING DIVIDERS SNACK AND CANDY HELIXES HELIX ADAPTER HELIX EJECTOR HE
62. lack end cap centering the opening over the pins 7 Install the bulb by inserting bulb pins at both ends at the same time through slots in bulb sockets then turn bulb one quarter turn 8 Plugin the merchandiser to test the lamp 9 Close the merchandiser door 8 8 2 Replacing Optional LED Lamps 1 Open the door 2 Turn off the power to the control board by using the power switch 3 Locate the LED harness and remove it from the MDB harness 4 Remove the screws holding the large and small P clips and remove the LED lamps 5 Install the replacement LED lamps using the small and large P clips and the screws Connect the LED harness to the MDB harness Turn on the power to the control board With the LED lamps operating turn the LED lamps to direct the light into the merchandiser 9 Close the merchandiser door 8 9 DEFROSTING THE EVAPORATOR COIL Excess moisture accumulating inside the cabinet may freeze in the evaporator coil As the coil becomes blocked all useful chilled air is also blocked 1 Unplug the merchandiser 2 Open the door 3 If the merchandiser has entered an H amp S vending hold the food products should be disposed of 4 Place a fan on the floor in front of the merchandiser to direct room temperature air into the back of the cabinet 5 Do not use any tools or electrical appliances to chip at heat up or otherwise speed up the defrosting action around the coil Do not punc
63. lay 7 Press on the keypad to show the next display for selection 25 8 Press again to save selection 25 as blocked or exempt as was displayed 9 Press 1 to save ALL of 2 tray as blocked or exempt 10 Press 2 to save ALL selections in the merchandiser as blocked or exempt 11 Press to exit and return to the previous display After a short time without any keystrokes the control will save entries as is and return to the Selection Entry display 12 After saving these selections will be blocked as set for time period 1 13 Return to 1 4 SET PERIODS and chose time period 2 Follow the same steps as given above for time period 1 The time of day the days of the week and the selections can be different from time period 1 All four time periods may be different from others 14 The settings in sales blocking may be changed at any time by selecting the time L0086 Rev G period and changing the time of day day of the week and selections 6 11 CLOCK SETTINGS 1 TIME AND DATE Enter the current time and date This information will be used for data logs and error records 2 DAYLIGHT SAVINGS The factory default is N for no If set to Y the time is automatically adjusted for Daylight Savings Time 3 DISPLAY CLOCK The factory default is Y The current time will appear on the display beneath the scrolling message when the merchandiser is not in use 4 12 24 FORMAT The user c
64. ly trained service technicians to service the merchandiser if service must be performed with the power on 3 Always keep electrical connections dry Do not place the merchandiser in or near standing water 4 Never use a worn or damaged power cord 2 2 2 Grounding Some electrical components have a green or green yellow ground wire attached to a grounding point in the merchandiser If it becomes necessary to remove a ground wire during service note how the wire is attached including the locations of any washers After servicing make sure that the wires and washers are replaced exactly as they were Note that the merchandiser may appear to work normally without the ground wires but there will be a potential shock hazard from ungrounded components 1 Always test the outlet for proper grounding before plugging in the merchandiser 2 Always reconnect ground wires after servicing 3 Test the ground fault circuit interrupter GFCI periodically to insure proper operation 2 2 3 Fan Contact Some merchandisers are equipped with electric fans which can start automatically These fans are guarded to prevent accidental contact However removal of guards or other components can leave fan blades exposed and create a physical hazard 1 Always disconnect power to the merchandiser before servicing 2 Always wear hand and eye protection when servicing the merchandiser 3 Always keep hands hair loose clothing and tools away from fa
65. main on until the AMS SENSIT 3 GLASS FRONT VENDOR door is closed When the door is closed the lights will turn off Lighting does not affect the merchandiser display 6 15 8 BRIGHTNESS The optional fluorescent lamps are not dimmable They are either on or off The optional LED lamps are dimmable To use the LED dimming feature the merchandiser must be equipped with S3 have a 20158L harness and have LED lamps installed In Service Mode scroll to EnergySensit then select option 8 for Brightness Use the keypad 1 and 2 buttons to change the default brightness as shown on the display Press the key to save the new default setting The default will operate when the merchandiser door is closed The factory default is 100 During the time the door is open the LED lamps will change to 90 regardless of any settings If the EnergySensit lighting feature is turned on and the software determines the lights should turn off the LED lamps will automatically dim to a minimum of 10 If the keypad is used or credit activity is detected the lights will brighten to the default setting for three minutes Brightness does not affect the merchandiser display 0086 Rev G 0086 Rev G 6 16 PROGRAM QUICK REFERENCE Programming instructions can also be found inside the door near the control board SERVICE MODE Open door and press the mode switch on the control board to enter SERVICE MODE Press or to scroll through the fu
66. manual 1 Insert the bottom edge of the label in the lower groove of the extrusion on the front of the tray 2 Carefully press in on the label until it bows enough to snap into the top groove of the extrusion 4 2 7 Setting Prices After product placement and installation of the price labels set the prices into the merchandiser Refer to Section 6 6 1 To enter the service mode press the mode switch on the control board Refer to Figure 3 1 or the decal inside the access door for the location of the mode switch 2 Using the or keys scroll through the menu to PRICE SETTINGS 3 Press 1 4 Enter the selection for which you want to set the price example 12 Press 9 to edit or change the price Enter the price and press to save this price then do one of the three things listed below a To save the selection at this price press again b Press 1 to save all the tray selections at this price C Press 2 to save all the merchandiser selections at this price 7 The prices as set will be maintained by the merchandiser even if there is a power failure or if the machine is unplugged however prices will need to be reset if the control board has been changed or if the configuration of motors has changed oo L0086 Rev H 8 Using the or keys scroll through the menu or exit the service mode by pressing the mode switch or closing the merchandiser door 4 3 ON SITE INSTALLATION 4 3 1 Remove th
67. mmended by AMS 1 Always reinstall any parts removed during service to their original locations 2 Never make unauthorized modifications to any part of the merchandiser 3 Always replace components that are worn broken or otherwise unfit for use AMS SENSIT 3 GLASS FRONT VRM 4 Never use unauthorized parts or use parts for anything other than their intended application 2 2 8 Ground Fault Circuit Interrupter This merchandiser is equipped with a Ground Fault Circuit Interrupter GFCI in compliance with ANSI UL 751 and 451 and is in compliance with UL 943 2 3 TEST STANDARDS AMS vending machines bearing the ETL mark have been tested and comply with one of the following standards 2 3 1 ANSI UL 541 Standard for Refrigerated Vending Machines ANSI UL 541and the Standard for Refrigeration Equipment CAN CSA C22 2 No 120 2 3 2 ANSI UL 751 Standard for Safety for Vending Machines ANSI UL 751 and the Standard for Vending Machines Consumer and Commercial Products CAN CSA C22 2 No 128 2 3 3 Additional Standards Certain models comply with the following 2 3 3 1 European Union European Economic Area CE European Conformity 2 3 3 2 2007 Appliance Efficiency Regulations CEC 400 2007 016 REV1 2 3 3 3 Natural Resources Canada NRCan Energy Efficiency Regulations OEE 2 3 3 4 Americans with Disabilities Act Refer to Section 4 3 2 AMS SENSIT 3 GLASS FRONT VRM 0086 Rev 3 0 VENDOR SYSTEMS AND COMPONE
68. more motors and helixes become jammed the motor s will be displayed as a sublevel error under Motor Jammed Energized vend motors can turn a helix with considerable torque creating a possible entrapment hazard Disconnect power to the merchandiser or control board before freeing a jammed helix or motor Always restrain or block the helix before freeing a jammed or caught product CAUTION Use caution when freeing jammed product Refer to 2 2 4 Helix Motion and Jamming Clear any jammed products from the indicated vend columns To reset the error first enter service mode Refer to Section 6 0 then select Tray Setup Refer to Section 6 7 1 Press 1 then then 3 The control will attempt to run the jammed motors If the motor had been taken out of the motor matrix it will be re established in the matrix 7 2 0086 Rev AMS SENSIT 3 GLASS FRONT VENDOR 7 4 WATER ACCUMULATION IN THE CABINET Water accumulating in the cabinet is usually caused by one of two things condensation of moist air or rain water leaking into the cabinet Excessive condensation indicates an air leak which allows moist outside air to continually enter the cabinet and condense on the evaporator To minimize condensation on the evaporator 1 Make sure the refrigeration unit cover gasket is sealing properly all the way around In particular check the openings where the refrigeration lines and drain tube pass through the cover These o
69. n blades 4 Never insert hands or tools into concealed areas 5 Always replace protective covers after service 2 2 4 Helix Motion and Jamming Energized vend motors can turn a helix with considerable torgue creating a possible entrapment hazard Also turning helices may eject tools or other objects left on trays A helix that is jammed or caught can store energy as it binds which can cause it to twist or spring outward suddenly even if power is disconnected Use gloves and caution when freeing a jammed helix 1 Always disconnect power to the merchandiser or control board before servicing the vend motors 2 Always check for proper fit when loading products in helices to avoid jamming 3 Always restrain the helix before freeing a jammed or caught helix 4 Always wear hand and eye protection when servicing the merchandiser 5 Always keep hands hair loose clothing and tools away from moving parts 2 2 5 Refrigerant Release The refrigeration system is pressurized and sealed at the factory Puncturing or cutting any component in the System will cause refrigerant gas and liquid to be propelled out of the system creating an immediate physical hazard Use caution to avoid accidentally opening the refrigerant System It should also be noted that releasing refrigerant to the atmosphere is a federal crime and is punishable by law Any service work requiring the system to be opened must be performed by a licensed technician using
70. n this or another configuration depending on the products being vended Products which fit in the 10 pitch helix may be too large to fit in the 15 pitch helix The product must be free to be pushed out of the column by the helix and fall into the hopper The fifth tray down as shown in the above example contains ten columns with small diameter helices The pitch is 18 for each column so the configuration on this tray can hold 18 x 10 180 products AMS SENSIT 3 GLASS FRONT VRM A good working configuration is one column with a given helix or dual helices which easily vends a given product A record of working product configurations as shown in the example diagram will greatly speed up new set ups or conversions With Sensit 3 extra wide product can be vended using the following coupled motor feature 1 With dividers form a column wide enough for the product When viewed from the front of the tray install a clockwise CW motor and helix on the right side of the column and a counter clockwise CCW motor and helix on the left side of the column Note that all normal or standard motors and helices turn CCW to vend product 2 The motors can be any distance apart The helices must be of the same pitch 3 Using the configuration menu couple the two motors together Refer to Section 6 7 7 4 Install the product into the two helices Change the selection and price on the tray When this product is selected the two hel
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72. nctions Return to vend mode by closing the door or pressing the mode switch ERROR CODES NEXT ERROR 1 SUBLVL ERRORS 0 CLEAR ERROR ACCOUNTING DATA 1 HIST VENDS 2 HIST CASH 3 RESET VENDS 4 RESET CASH 5 HIST SELECTIONS 6 CLEAR VALUES 7 SERIAL NUMBER 8 RESET CARD FILL DISPENSE SELECT TUBE 1 5 OR INSERT COINS DELAYED SALES 1 START DELAY 2 CANCEL DELAY 3 SET DELAY 4 CLEAR ALL 5 EDIT SEL NS TEMPERATURE 1 CURRENT TEMP 2 SETPOINT 3 START LOG 4 VIEW LOG PRICE SETTINGS 1 SET PRICES 2 VALUEVEND TRAY SETUP 1 TEST MOTORS ENTER SELECTION OR TO CHOOSE OPTION 2 LINK MOTORS 1 NEW LINK 2 VIEW EDIT 3 CLEAR ALL 3 MOTOR TYPE 4 DELAYED STOP 5 LETTER NUMBER 6 CONFIGURE 7 COUPLE MOTORS 6 10 AMS SENSIT 3 GLASS FRONT VENDOR MDB SETTINGS 1 FORCE VEND 2 NO CHEAT 3 CHANGE BILL 4 HOLD LOST CREDIT 5 MULTI VEND 6 LEVEL2 COIN MECH 7 INSTANT REVAL 8 HIDE CARD VALUE OPTIONS 1 MESSAGE 2 PRIZE 3 LANGUAGE 1 PRIMARY 2 SECONDARY 3 CREATE CUSTOM 4 PRODUCT SENSOR 5 SPEECH SALES BLOCKING 1 4SET PERIODS ALL SELECTIONS CLOCK SETTINGS 1 TIME AND DATE 2 DAYLIGHT SAVINGS 3 DISPLAY CLOCK 4 12 24 FORMAT FREE VEND 1 VIEW EDIT AUXILIARY OUTPUT 1 VIEW EDIT DATA LOGS 1 TEMPERATURE 2 POWER 3 DOOR SWITCH ENERGYSENSIT 1 ON OFF 2 CLEAR HISTORY 3 SET TEMP CHG 4 SET PATT TIME 5 SET HIST FACT 6 SET DEL TIME 7 LIGHTING 8 BRIGHTNESS Note When not in Service Mode and with door open pre
73. ness connector is position 9 NOTE Every colored wire is paired with a red wire having a black stripe to complete the circuit The connectors on the red wires having a black stripe are narrow and must be connected to the narrow connectors on the motors The connectors on the colored wires are wide and must be connected to the wide connectors on the motors Connectors which are not used should be folded up out the way and secured in place with wire ties 6 Atthe back of the tray and when facing the motors tray selection 0 will be the motor on the right end Selection 9 will be on the left If the tray has ten columns attach the harness connectors to the motors red to 0 blue to 1 gray to 2 and so forth See the connection chart which follows 5 2 AMS SENSIT 3 GLASS FRONT VRM SELECTION USE WIRE NUMBER COLOR Tray Number Plus 0 Red Tray Number Plus 1 Blue Tray Number Plus 2 Gray Tray Number Plus 3 Purple Tray Number Plus 4 Brown Tray Number Plus 5 Yellow Tray Number Plus 6 Green Tray Number Plus 7 Orange Tray Number Plus 8 Black Tray Number Plus 9 White 7 tray has five columns the zero and all even numbers are not connected Attach the blue connector to the rightmost motor attach the purple connector to the next motor and so forth See the connection chart which follows SELECTION USE WIRE NUMBER COLOR Tray Number Plus 1 Blue Tray Number Plus 3 Purple Tr
74. nfiguration of the machine will be different if all of one or another is used or if there is a mix AMS SENSIT 3 GLASS FRONT VRM S3 software can be used to best advantage if all motors are for S3 The vend motors are snapped into mounting holes on the back of each tray The motor is driven by 24 VDC through a harness from the control board Refer to Sections 4 2 4 4 2 5 and 5 10 3 7 1 1 S3 Vend Motors The S3 vend motors have a plastic case of which the rear half is blue 53 coupled motors can replace dual helix motors Where a dual helix motor is used replace it with a 23007 motor having a blue and ivory case for CCW rotation and a 23007 01 motor having a blue and gray case for CW rotation and reinstall the helices Use Tray Setup in Service Mode to couple the motors in each column together causing them to turn at the same rate Coupled motors will stop at the home position after one revolution of the helices regardless of S3 option setting if the product has entered the hopper the credit is taken and if the product has not entered the hopper the display will read Please Make Another Selection The same selection or another may be made 3 7 1 2 SIl Vend Motors A Sensit II vend motor has a plastic case which is all ivory in color A dual motor allows two helices one for CW and another for CCW rotation to be installed The dual motor housing only allows helices to be adjacent to each other 3 7 2 Helices There
75. ng the drain pan or ice build up on the evaporator Follow the procedure below to ensure proper sealing a Locate the notches on the back right corner of the housing Refer to Figure 8 2 b Remove any duct putty from the notches Do not discard the putty It will be reinstalled in a later step c Set the housing in place making sure the drain line and power cord pass through the lower notch The insulated copper tubing should pass through the upper notch d Push the housing tightly against the back of the cabinet and visually check that the foam gasket is making contact on all sides 8 1 0086 Rev G Continue to push on the housing while reinstalling the screws through the mounting tabs Be careful do not overtighten the screws f Remove the screen from the outside back of the cabinet g Press the duct putty into the notches Make sure to seal completely around the drain line power cord and insulated copper tubing h Reinstall the screen 8 Reinstall the temperature sensor 9 Plug in the merchandiser 8 3 CLEANING THE BOTTOM SCREEN Obstructions and lint blocking the air flow up into the chiller condenser can damage the chiller Clean monthly to allow air to flow through the chiller condenser Clean the rear screen as needed by using the instructions given in Section 8 2 Cleaning the Refrigeration Unit 8 3 1 Cleaning Fixed Bottom Screen 1 Open the door to the merchandiser to stop th
76. nsor board also contains circuitry to connect to the secondary sensor and to connect the temperature sensor to the control board When servicing the primary board be mindful of the emitters and detectors These can be damaged by rough handling 3 3 2 Secondary Sensor The secondary sensor inside a protective housing is located on the right side of the hopper when viewing the back of the door The sensor sends light to and receives light from the secondary sensor both sensors operate the same way in this regard When servicing the secorndary board be mindful of the emitters and detectors which can be damaged by rough handling 3 1 L0086 Rev 3 4 DOOR 3 4 1 Validator amp Debit Card Reader Locations There are two locations that will accept bill validators and or debit card readers Refer to Section 4 2 2 The lower position meets the guidelines of the Americans with Disabilities Act ADA for access by handicapped persons 3 4 2 Changer Location Three screws are installed in the door below the coin chute These screws mate to the keyhole slots on the back of the coin changer Refer to Section 4 2 3 3 4 3 Coin Box The coin box is located below the changer behind a separate door and is used to hold overflow coins when the changer is full It is removed by tilting slightly and lifting out 3 4 4 Door Switch The door switch is mounted on the back of the door The control uses the door switch to turn off the refr
77. oins Add coins to the changer Changer unplugged Plug in changer Not enough change in the changer Add coins to the changer Validator unplugged Plug in the validator 7 3 0086 Rev AMS SENSIT 3 GLASS FRONT VRM 7 5 MACHINE TROUBLE SHOOTING CHART Continued IF A REPLACMENT PART IS NECESSARY PLEASE CONTACT YOUR DISTRIBUTOR Symptom Possible Cause Change feature is enabled Disable change feature Highest price is greater than bill Bill is immediately stacked value Non configured selection has a Set and save all prices including selection price greater than bill value columns not in use Tray selections do not make a Harness off at the J 1 J 5 and or J Connect harness to the control board complete cycle 6 connector on the control board connector Check harnesses Tray selection continues to turn SRT OPUN NORE i a successful vend style Gum and Mint trays Assy Set Home Switch to OFF 20668 may be set to ON Check for air leaks Moist outside air entering cabinet Close door tightly Check all gaskets for leaks Evaporator frozen Replace failed evaporator fan motor Change price Check for evaporator fan motor not Check evaporator fan switch harness working connection Replace evaporator switch Adjust switch for positive contact with door Door switch is not working Check door switch harness connection Close door tightly Replace defective door switch Replace defective door s
78. oles in the bill validator Either set of mounting studs may be used for a bill validator or card reader The lower mounting position is ADA approved for consumers with disabilities 3 Remove the four nuts that retain the steel cover panel Remove the steel cover panel then press out the plastic cover panel in the escutcheon 4 Refer to the manufacturer s literature for instructions on accessing the mounting holes in your device Place the mounting holes over the threaded studs and reinstall the nuts Some devices may require spacers which are available from AMS Part Number 20258 5 Connect the wiring harness to the MDB harness from the control board If two devices are installed connect the second device to the validator 6 Ifa coin mechanism has been previously installed disconnect it from the control board MDB harness and connect it to the validator or second device if installed 7 Reconnect power to the control board 4 2 3 Mounting and Connecting Coin Mechanism Changer The AMS merchandiser will support any NAMA approved Multi Drop Bus MDB Coin Mechanism On some export models the Mars type Executive Mechanism is supported Please read the coin mechanism manufacturer s literature before proceeding 1 Always disconnect power to the control board before servicing 2 On the inside of the main door locate and open the access doors on the left side Locate the white plastic coin chute which leads from the coin slot
79. ot vend properly Use a helix with the smallest opening that will allow the product to slide in and out freely Refer to Sections 1 3 8 and 5 6 through 5 10 5 Place tall narrow products in a column with a candy pusher bar which is an adjustable bar used to push the product to one side of the column Typically these are installed in columns 9 and 0 on the candy trays 6 Make sure there is adequate clearance between the tops of the packages and the trays above when sliding the trays in and out and when the product is being vended 7 This is also a good time to set the end position of the helix to make sure the first product is held securely in the helix To do this vend a product from each column The control stops the helix the instant the sensor detects a product falling in the hopper The end position of the helix will automatically be set to the correct position when a product is vended Refer to 6 7 3 Motor Type to change motor action 8 If desired the end position can be set manually by pulling the helix out of the motor rotating it and reinserting it in the motor 9 Test vend the product and add a helix ejector if necessary The helix ejector is a plastic device installed on the front end of the helix to push out the bottom of the product Refer to Section 5 8 4 2 6 Installing Labels After determining the product placement install the selection number and price labels The labels are shipped in an envelope with this
80. penings should be sealed completely around the lines and tube with duct putty 2 Make sure the cabinet door is properly tightened when it is closed so that it makes contact with the gasket on all sides 3 Make sure there are no objects preventing the vend door from closing The vend door must open and close freely and close completely Rain water can enter the cabinet through the rear ventilation opening Rain entering through this opening is not considered hazardous since all components of the refrigeration unit are sealed Water will drain out through the ventilation opening in the bottom of the cabinet Check to make sure the refrigeration unit cover gasket is seating properly if excess water is noticed in the front of the cabinet Some water accumulation on the inside bottom area of the cabinet door is expected and should drain out on its own Check to make sure the rain guards on the top of the door and cabinet are present and functioning properly to minimize water coming in around the door gasket 7 2 AMS SENSIT 3 GLASS FRONT VENDOR 7 5 MACHINE TROUBLE SHOOTING CHART The following troubleshooting chart may be used to find quick remedies for electrical and mechanical failures in the merchandiser 0086 Rev G IF REPLACMENT PART IS NECESSARY PLEASE CONTACT YOUR DISTRIBUTOR No power at the control board no beeping sound during power up or when the service mode button is pushed Merchandiser displays Pleas
81. r needle nose pliers gloves and protective eyewear are required Save all hardware and fasteners for re use 1 Remove power from the vendor by removing the power plug from the wall outlet Move the vendor away from wall in order to reach the back 2 Open vendor door Separate the power cord from the rest of the vendor electrical harness by using the quick disconnect 3 Remove screws attaching the wire bushing plate from inside rear wall of cabinet 4 Remove wire bushing and power cord from the plate AMS SENSIT 3 GLASS FRONT VRM 5 Outside of cabinet remove the two screws attaching back grommet plate to cabinet 6 Slide grommet plate down and away from slot in molded on grommet on power cord 7 Remove power cord down and away from round cut out in back of cabinet 8 Remove the damaged power cord from the cabinet and discard it 9 Insert the new power cord end with the quick disconnect into the power cord hole Do not plug in the new power cord at this time 10 Slide the groove of the molded on grommet on the power cord up onto the round cut out in back of cabinet 11 Slide the grommet plate up into lower half of molded on grommet making sure it slides up behind the cut out in the cabinet The power cord should come out of the grommet and be facing down 12 Position protective cover over grommet plate 13 Insert and tighten 2 screws 14 Inside the cabinet install the wire bushing and power cord onto the wi
82. r snacks and candy can be adjusted by the user to up to 10 columns wide Typically the vend columns are set to single 2 66 or double 5 32 width to be used with the standard small or large helixes respectively Single and double width columns can be configured in any arrangement on the tray by following the procedure below Note that coupled motors may also be used in the tray Refer to Sections 4 2 4 and 6 7 7 Plan your tray arrangement before beginning to determine which extra parts may be required Contact your distributor to order the necessary parts 1 Disconnect the harness and remove the tray Place the tray on a flat stable work surface 2 Reposition remove or add tray dividers in the desired locations To remove the divider push rearward then lift Reverse the procedure to reinstall 3 It may be necessary to move a motor and helix Pull forward on the helix to remove it from the motor Press down on the top motor tab to remove the motor from the tray 4 Reposition the motors to the center of each vend column using the upper mounting position for the large helix and the lower position for the small helix It may be easiest to disconnect the motors from the harness first 5 The tray harness has 10 sets of motor connections The first set of motor connections at the end of the harness farthest away from the harness connector is position 0 followed by 1 2 and so on The last set which is nearest to the har
83. r the last column the last column could also be 3 5 or 9 depending on the product configuration required The display will read COUPLE 50 52 Press the to save these selections press to return to the options menu without saving any selections Note that a coupled motor set will vend using the lowest numbered column selected In the example given above use 50 to select a product A column selection of 52 will display a message PLEASE MAKE ANOTHER SELECTION Selecting any column numbers between the lowest and last column numbers saved will also display the same message The tray numbers on the front of the tray should be changed to suit AMS SENSIT 3 GLASS FRONT VENDOR Press 2 VIEW EDIT to view or change previous entries If the display continues to scroll around NEW VIEW EDIT and CLEAR then there are no entries saved If there are entries saved the display will read COUPLE 50 52 for example If the O button is pressed the only the coupled motor selection as shown will be cleared from the control board any other coupled motor sets will remain as is If the button is pressed the display will show the next set of coupled motors saved If there are no other sets the display will not change If the 1 button is pressed the display will show the current selection of columns The tray number cannot be changed enter the first column and last column as was done for NEW Press to sa
84. r vending Mounting Screws ii i Dividers Figure 5 4 1 5 Helix Tray AMS SENSIT 3 GLASS FRONT VRM 6 0 SERVICE PROGRAMMING SERVICE MODE Access the service mode by pressing the mode switch on the control board Refer to Figure 3 1 After displaying any errors the first function is displayed Press or to scroll through the errors and functions Return to vend mode by closing the door pressing the mode switch or allowing the 2 minute time out to occur For convenience there is a decal inside the cabinet that presents the basic information in this section in a flow chart format 6 1 ERROR CODES Any errors that have been recorded will be displayed when the mode switch is pressed Section 7 3 provides descriptions of errors and tips for troubleshooting them ALWAYS CORRECT THE ERROR BEFORE CLEARING THE MESSAGE 1 NEXT ERROR View the next top level error code 2 1 SUBLVL ERRORS Displays any sublevel error codes for MDB devices 3 0 CLEAR ERROR Erases the error code from memory 6 2 ACCOUNTING DATA Limited sales information can be displayed directly on the merchandiser display More detailed sales information is contained in the DEX data This data can be collected with any DEX data collection system 1 HIST VENDS Displays number of vends since initialization of the control board 2 HIST CASH Displays the total sales since initialization of the control board 3 RESET VENDS Displa
85. r will hold the change following a vend The customer can make additional purchases with the remaining credit The customer may push the coin return button at any time to refund this credit 6 8 1 6 Lev2 Coin Mech The factory default is N for no If set to Y the merchandiser will treat the coin mechanism as a level 2 device Merchandiser must be powered down before change will take effect AMS recommends that this option remain as N for no 6 8 1 7 Instant Reval Adds value to card immediately when cash is inserted BILL AND CASH LESS APPLICATIONS Sensit 3 software allows running the merchandiser with no coin mech The changes to allow bill only and bill and cashless applications affect fundamental MDB behavior of the VMC It was decided to make these changes without introducing new layers of option settings The typical customer using a coin based system should not notice any changes except under unusual conditions This section will explain those changes and unusual conditions To simplify the discussion the term healthy will be used to describe a peripheral coin mech bill validator or a cashless device which is present which is communicating normally to the VMC and which has no fatal out of service conditions MDB OUT OF SERVICE Previously the VMC would go out of service if what it determined a critical peripheral became unhealthy In a coin based system the coin mech was the critical peripheral In a ca
86. re bushing plate 15 Reinstall the plate to the inside rear wall of the cabinet 16 Reconnect the power cord quick disconnect inside the cabinet 17 Plug the power cord into the power outlet The power should come on in the vendor 18 Test the GFCI on the power cord Refer to Section 8 12 19 If everything is operational return the merchandiser to its position next to the wall 8 14 STORING THE MERCHANDISER If the merchandiser is to be stored without power for several days or longer use the following instructions These instructions are similar to those used to store any refrigerator 1 Remove any products from the merchandiser 2 Unplug the merchandiser from the power outlet 3 Clean the inside using the general directions given in Section 8 5 4 Leave the door open for a day to allow the interior to thoroughly dry Close the door and lock it to protect the interior Roll up the power cord and place it in the hopper If the merchandiser is being moved follow the handling and setup procedures given in Section 4 MOM 0086 Rev AMS SENSIT 3 GLASS FRONT VENDOR 9 0 WIRING DIAGRAM THE OSN3S war DO YILINI NOILdO 30123130 89712 s NOSNJS u3aaon LE 12 00 3 ec 14174 82 Scvic o m BU 92712 m Du OVA MOSN3S AUVONODIS UOSNGS AURA y RPM x Gems rre 68
87. s placed automatically based on the scaling factor from the changer Example For a price of 1 50 enter 1 5 0 The user can choose to apply the new price to that selection all selections on the tray 1 or all selections in the merchandiser 2 It is usually faster to set all selections to the most common price in the merchandiser 2 then change individual trays or items that have a different price 6 6 2 VALUEVEND ValueVend starts with the prices that were set using SET PRICES Using ValueVend 6 2 AMS SENSIT 3 GLASS FRONT VENDOR any two selections are grouped together a matching product or a different product and offered at a reduced price Up to 10 such groups are available For example in one group soup and crackers are offered individually at full price but if one is purchased along with the other the total price is reduced The vending machine operator should advertise the special combination and prices 1 RESPOND TIME is used to set the number of seconds 20 to 99 the customer has to make the second selection before any remaining credit is returned Set the time to at least 30 if dual languages are scrolled in the display 1 Press to increase the seconds 2 Press to decrease the seconds Press to save the new setting and return to the ValueVend menu 2 CHANGE is used to select the group to change Group 1 through Group 10 Pressing the button once each time will step the d
88. s up or an opening was missed in loading the helix will rotate two additional partial turns to make sure the product is delivered No more hitting or shaking the merchandiser to get products that did not fall 1 1 2 Instant Refund If the customer does not receive a product he can receive a full refund by pressing the coin return or he can select another product No more refund requests 1 1 3 Automatic Helix Adjustment With the Sensit 3 system the helix stops as Soon as the product falls or when the helix returns to the home position Different packages can be loaded in the same column No more double vending 1 1 4 Additional Benefits 1 Opening the delivery bin door will not affect the Sensit 3 system The sensors are located above the delivery bin and will not be blocked by the door Product that falls while the door is open will still pass through the beam 2 Shining a light at the detector will not allow vandals to receive free product Any tampering which changes the precise amount of light normally received will be treated as a successful vend resulting in the vandal losing his money 3 Disabling or blocking the sensor will not allow vandals to receive free product The Sensit 3 system must be transmitting the normal amount of light before the merchandiser will dispense any product 3 On a humid day opening the door of a cold merchandiser may cause some condensation to form inside The Sensit 3 system will not
89. sed by improper power source abuse of the product accident alteration vandalism improper service techniques or damage incurred during return shipment due to improper packaging will not be covered by this warranty Likewise any equipment that has had the serial number removed defaced or otherwise altered will not be covered by this warranty AMS reserves the right to make changes or improvements in its products without notice and without obligation and without being required to make corresponding changes or improvements in equipment already manufactured or sold 12 1 0086 Rev AMS SENSIT 3 GLASS FRONT VRM 12 2
90. set Value of cash discounts since initialization Number of cash discounts since last reset Number of cash discounts since initialization Value of cash overpay since last reset CA1001 CA1002 CB101 CB102 CB103 DA101 DA102 DA103 DA201 DA202 DA203 DA204 DA401 DA402 DA501 DA502 DA503 DA504 DA901 DA902 DXEO1 DXE02 EA301 EA302 EA303 EA304 EA305 EA306 Value of cash filled since last reset Value of cash filled since initialization Control board serial number Control board model number Control board software revision Cashless 1 Serial Number Cashless 1 Model Number Cashless 1 Software Revision Value of cashless sales since initialization Number of cashless vends since initialization Value of cashless sales since last reset Number of cashless vends since last reset Value credited to cashless device since initialization Value credited to cashless device since last reset Value of cashless discounts since last reset Number of cashless discounts since last reset Value of cashless discounts since initialization Number of cashless discounts since initialization Value of cashless overpay since last reset Value of cashless overpay since initialization Transmission Control Number 1 Number of Included Sets 1 Number of reads with reset since initialization Date of the current read out Time of current read out This terminal interrogator identification Date of the last read out T
91. shless only system the card reader was the critical peripheral Bill only applications were not supported so an unhealthy validator was never sufficient to take the machine out of service In this firmware the machine will only go out of service if at first at least one peripheral becomes healthy then all peripherals become unhealthy REMAINING IN SERVICE W O COIN MECH If a bill validator is present and the coin mech becomes unhealthy the VMC will now continue running with the validator and cashless if present Over the past several years the criteria for an unhealthy finding have become more stringent as various reported error conditions L0086 Rev G such as coin jams were removed from out of service consideration Right now in practical terms the coin mech either has to burn out completely or become disconnected to be considered unhealthy by the VMC s criteria A healthy coin mech going unhealthy should be a rather rare occurrence To help notify patrons and service personnel that the coin mech has become unhealthy the EXACT CHANGE message will be activated This should discourage patrons from inserting paper money unless the prices happen to be in paper money increments Also patrons trying to feed coins into the mech will notice immediately that the coins disappear in the case of a serious coin jam or fall through KEY FOR ESCROW RETURN In bill only applications there is no classic coin return button
92. ss to move out of position switched motors to Home position Home Sensor 2 or Home Sensor 3 only AMS SENSIT 3 GLASS FRONT VENDOR 0086 Rev G 7 0 TROUBLESHOOTING 7 1 OUT OF SERVICE MESSAGE whether corrected or not If the error message has been Certain critical errors will disable the merchandiser cleared but the cause has not been corrected the When this happens an OUT OF SERVICE message will message can be re displayed by briefly turning off the be displayed power Use the keypad buttons to perform the following To get the merchandiser back in service press the NEXT ERROR to view the next top level error code in mode switch on the control board Any errors will be memory displayed immediately Refer to the list of error codes and 1 SUBLVL ERRORS to display any sublevel error codes explanations below Correct the cause of the error and including MDB devices press 0 to clear the error code If the error code was 0 CLEAR ERROR to erase the error code from memory generated by an MDB device CHANGER BILL first correct the error VALIDATOR or CARD READER press 1 to see more detailed sublevel error codes 7 2 2 Viewing Sub Level Error Codes To view the sub level error codes press the 1 key 7 2 MACHINE ERROR CODES CAUSES AND while the top level error code is being displayed Correct SOLUTIONS the condition which caused the error first then clear the error code by pressing 0 Once all errors are
93. the bottom tray Part No 20449 Kit Candy Pusher The candy pusher is an adjustable bar that mounts to any tray divider to keep tall candies from falling sideways Part No 20450 Kit Helix Splitter The helix splitter is a plastic divider that can be inserted into a small helix to divide each coil into two product openings thereby doubling product capacity The helix splitter works best with narrow products such as Life Savers Part No 20535 Kit Cup Rail Small Helix Part No 20536 Kit Cup Rail 4 Helix Part No 20723 Kit Cup Rail 3 Helix The cup rail is a flat plastic bar that can be placed inside the helix to provide a flat surface for rigid flat bottomed packages that otherwise do not stay upright when placed in a helix Examples would be drink boxes or bottles or individual serving cups of soup pudding etc Part No 20664 Kit Banking Spacer Part No 21166 Kit False Leg False leg to be installed on all machines having 2 or more bottle trays to prevent machine tipping during loading Failure to install the false leg could result in serious injury P N 20786 Harness Chip Programming Use with the speech hardware and software program P N 23630 Assembly LED Lights Dual VRM Description of parts needed for installing dual LED lights in a VRM 11 1 0086 Rev AMS SENSIT 3 GLASS FRONT VRM AMS SENSIT 3 GLASS FRONT VENDOR 0086 Rev G 12 0 LIMITED WARRANTY Automated Merchandising Systems Inc
94. tor is pulled off and pressed on the spiral by hand 2 The ejector is typically positioned half a coil or less from the end of the spiral 3 The fin shaped portion is angled towards the front of the tray 4 The best position and angle for the ejector is determined by test vending products 5 9 HELIX ALIGNMENT DEVICE The helix alignment device is installed against the left side of the large helixes to keep them centered in their columns 1 To remove grasp the front of the helix alignment device with pliers and pull or pry upward Take care not to lose the plastic mounting clips 2 Reinstall by pressing the plastic mounting clips back into the mounting holes Note that the mounting flange goes toward the spiral 5 10 MOTOR POSITIONS Motor position can be changed sideways for different columns and there are two mounting positions on the snack tray The lower and upper positions are used for the small and large spirals respectively 1 To remove press down and rearward on the top mounting tab then pull the lower mounting legs out of the mounting slots 2 Reverse the removal procedure to reinstall 5 11 BOTTLE ALIGNMENT DEVICE The bottle alignment device will in some cases inhibit the rotation of bottles as they are vended It has two uneven length legs It can be installed with either leg on top depending on which works best 1 To remove the bottle alignment device remove the screws from the underside o
95. ture the coil 6 Check if the base under the evaporator drain pan is the non freezing type which has two large rectangular vent holes formed in its longest side If the base is made without these large holes contact AMS to arrange for a Non Freezing Evaporator Drain Pan Kit Refer to Kit Drawing 21351 7 Look for the source of excess moisture 8 Look for broken or leaking product Dispose of it and clean up the liquid 9 Inspect the vend hopper and clean it of liquids and broken containers 10 Check to make sure the vend hopper door doesn t hang 11 Check that the gasket of the chiller housing is securely contacting the cabinet and is sealing it on all sides 12 Check to ensure the sealing putty is firmly in place around the two openings on the rear right hand edge of the chiller housing Use more putty if it is missing or is not enough 13 Check the door gasket around the cabinet opening It should be intact 14 Check if the door closes squarely on all four sides and the lock draws the door firmly against the gasket 15 After the evaporator coil has been defrosted clean up any water inside the cabinet 16 Close the door 17 Plug in the merchandiser and allow merchandiser to cool down before loading perishable products 8 10 TESTING THE TEMPERATURE SYSTEM Health and Safety Enter the service mode Refer to Section 6 0 2 Press until the Temperature section appears then press 2 to
96. ve or ft to exit without saving Press 3 to clear all coupled motor sets from the control board The display will read CLEARED and the display will return to the menu from option 6 8 MDB MULTI DROP BUS 6 8 1 Settings The user can select the following settings 6 8 1 1 Force Vend The factory default is N for no If set to the customer is forced to make a selection before the control will allow a refund If the selected product cannot be dispensed a full refund can be returned to the customer Note that using 6 8 1 3 CHANGE BILL will override force vend 6 8 1 2 No Cheat The factory default is Y for yes If set to Y the control will not allow a vend to occur unless correct change can be returned to the customer If disabled the control will allow the customer to be short changed up to 1 00 6 8 1 3 Change Bill The factory default is N for no If set to Y the customer can insert a bill and receive a full refund in coins by pressing the coin return button Note that using CHANGE BILL will override force vend 6 8 1 4 Hold Lost Credit The factory default is Y for yes If set to Y any remaining credit after a vend that can t be returned to the customer will be maintained on the AMS SENSIT 3 GLASS FRONT VENDOR display for 15 minutes The customer can add to this credit to purchase additional items 6 8 1 5 Multi Vend The factory default is for no If set to Y the merchandise
97. view the current set point The temperature will be displayed in both Fahrenheit and Celsius The setpoint of the merchandiser must be 41 F or lower for the H amp S option to be enabled Press 5 to initiate the NAMA H amp S 15 minute Automatic Shutoff Controls test 3 At this point the sensor can either be temporarily disconnected causing the controller to assume a temperature of 120 F 49C or relocated outside the cabinet Relocating the sensor outside will allow the sensor to be tested as well 4 The sensor is mounted to its bracket using two spring clamps Refer to Figure 8 3 To remove it first unwrap the sensor wire from the two slots in the bracket and then slide the sensor out of the two spring clamps 5 If the sensor is relocated outside the merchandiser carefully close the door and allow the sensor bulb to exceed 41 F when the door is closed The temperature may be monitored by pressing the button the sensor bulb has a 20 25 second response delay to minimize hysteresis error before the correct temperature is displayed 6 15 minutes after the door is closed the display should read OUT OF SERVICE HS1 The merchandiser will not vend products until the door is opened and the error is cleared Refer to Section 6 1 Figure 8 3 Temperature Sensor 8 3 0086 Rev G 7 After testing remount temperature sensor on the two spring clips and carefully re wrap the sensor wire in the two
98. witch harness Temperature setting in the control FresertemperatufeeRin Refrigeration unit not running board is set too high p 9 Refrigeration relay harness Connect refrigeration relay harness disconnected Inoperative Relay Check for low voltage and high voltage Defective refrigeration relay Replace relay Over pressure timer Allow 3 minutes for system pressure to equalize then try again AMS SENSIT 3 GLASS FRONT VENDOR 0086 Rev G 8 0 SERVICE 8 1 UPGRADING FIRMWARE Occasionally new software features may become available The software can be upgraded by using the SD chip Note that all settings such as pricing and motor configuration will be saved MICRO SD CHIP CHIP SOCKET E B Figure 8 1 Loading Control Software 1 Disconnect the power to the control board by using the power switch located on the right rail mount above the refrigeration unit power outlet alternatively disconnect the fuse block or the power 2 Locate the socket for the SD program chip Refer to Figure 8 1 3 Load the program chip into the socket it will only fit one way Push in until it latches in place 4 Restore the power The software options on the chip will be shown on the display 5 Press the key to scroll through the options 6 When the desired software is shown on the display press the key 7 The selected software will be loaded and verifi
99. y out until it stops Carefully pull the harness up on top of the tray 3 Locate the slide rail release levers on both sides of the tray There should be an arrow indicating which way to push to release the levers Note that the lever direction on the right side is opposite the direction on the left side Push the release levers in the directions indicated and simultaneously pull on the tray 4 sure to push the extended slide rails back into the cabinet before closing the door Otherwise the slides may be damaged 5 2 2 Installation CAUTION An incorrectly installed tray can disengage from the rails and fall when extended It is recommended that installation be performed by at least two people 1 Fully extend the slide rails in the cabinet and hold in position 2 Move the ball carriers out to the ends of the slide rails Refer to Figure 5 1 and hold in position 3 Route the tray harness over the rail in the cabinet and into the right column Connect the tray harness to the appropriate receptacle 4 Align the rails on the sides of the tray with the extended slide rails and insert Continue to hold the ball carriers and slide rails in place until the rails on the tray are firmly engaged in the ball carriers 5 Push the tray in completely to lock the rails together 6 Carefully extend the tray to check for proper installation Support the tray to prevent falling if the rails are not properly engaged Visually inspect the
100. ys the number of vends since the last reset 4 RESET CASH Displays the total sales since the last reset 5 HIST SELECTIONS Displays sequential number of paid vends for each individual selection since initialization of the control board Depending on the configuration up to 80 selections may be audited Enter a selection by entering its characters The display will show the total paid count for the selection for 2 seconds At this time another selection may be entered All selections can be accessed this way Press to exit to the Accounting Menu 6 CLEAR VALUES Clears RESET VENDS and RESET CASH 7 SERIAL NUMBER Allows programming of the serial number that will appear in field 10101 in the DEX data The user may also choose to have this programmed serial number used in place of the changer serial number in field CA101 8 RESET CARD Displays the total cashless sales since the last reset 6 3 FILL DISPENSE The FILL DISPENSE function allows the user to add coins to the changer or dispense coins from the changer 1 SELECT TUBE 1 5 To dispense coins press 1 through 5 for a 5 tube changer to dispense from tubes 1 5 Tubes are numbered starting with the lowest denomination The control will display the value of the coin being dispensed and the total number of coins in that tube 2 OR INSERT COINS To fill the changer simply drop coins in the coin slot The display will show the value of the coin and th

SENSIT 3 OPERATION AND SERVICE MANUAL

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