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Contents
1. FP0005 Paper Thermal Printer ede REL ee rt t NAGANA cR e o uaque Hed FP0006 Electronics Board Microcontroller Daughter ANA AN FP0007 Board Main Logic Note NOT Printer Logic Boara esee FP0008 Board Main Power Supply Note NOT Printer Power Supply FP0009 Transformer Main POWOF 5 eerie cai etc teh adora caro eoru sd va ep Conan reg OKI DRAMA KAN eh ain FP0010 Graphics amp Literature Decal Back Photo Booth Graphic a FP0012 Decal Front Photo Booth Graphic sssssssssssesesee eene nnne nnne nnns FP0013 Decal Non Door Side Photo Booth Graphic FP0014 Decal Service Door Side Photo Booth Graphic sse FP0015 Manual Face Place Photo Booth FP9001 Hardware Screw BHMS 10 32 x 1 2 Security a nennen nnne FP0016 Screw BHMS 1 4 20 x 1 2 Security oeeie ineine enpe teinit nnns FP0026 Screw BFIMS 1 4 20 X 1 SeCUrlly cecidere quce eate den nc d eae eene deua a doa FP0017 Screw FHMS 10 32 x 3 4 Security cirera iai aire a eea2. FP0018 Unit Printer Bar batches o AN and TINA Dha BATANGAN na redi undis FP1115 Bar Printer Unit Door LOCK ata ANNA iw ees c doe Ove ed ug deu ada NAA FP1195 Board Printer Logic Note NOT Main Logic Boara essen FP0019 Board Printer Power Supply Note NOT Main Power Supply FP0020 Face Place Digital Photo Booth Model DPB1 BW Service Manual 43 Chapter 7 Parts Chutes Printer Unit Door PICIUIe 2 NGINIG FP1194 Cutters Printer Paper Ee ds MER EE bnc Pt Du RE ities sagen FP0021 Door Assembly Includes Hinge sse nnne FP1108 Guide Printer Unit Photo Subassembly ssssssssssssseseeee eene FP1190 Lateh Gam Lock Assembly Naaman cba lactated dads ea e ede de E Rec e hi n eda FP0022 Lens Carrera BIACK a a aNG AN ANA AA Eva FPM851 Panel Printer Unit Upper Inside FP1207 Panel Printer Unit Upper FP1208 Panel Printer Unit Upper Outside FP1196 Ring Printer Unit Door Lens ritate Leere trei rene e Ene Lone creda dme Deas FP1206 Ring printer Unit Door Lens Black FPM85
3. 1 2 3 4 5 6 7 8 9 10 Turn off booth power Open the side service door Release the lamp fixture from the bottom latch Pivot the lamp fixture to one side until you can access the fluorescent tube Gently twist the tube until you free it from the end caps Remove and replace the tube Straighten the lamp fixture on its pivot Fasten the lamp fixture in the bottom latch Close the side service door Turn on booth power and verify normal lamp operation Face Place Digital Photo Booth Model DPB1 BW Service Manual 32 Chapter 6 Troubleshooting CHAPTER 6 TROUBLESHOOTING Booth Self Test S NOTICE Periodically check the booth by inserting bills taking a picture and observing the vended strip Repair or replace anything that isn t as good as new If you discover booth problems and desire to pinpoint the source run diagnostics The broadest diagnostic test is the Booth Self Test You can verify that most of the system operates by running the Booth Self Test The test sends a raw image file from the microcontroller to the active printer Then the test repeats and this time checks the secondary printer Initiate the Booth Self Test with diagnostic buttons A and B See Chapter 3 for details Booth Self Test doesn t check image capture components Printer Self Test O CAUTION For test purposes you can isolate a printer from the rest of the system Do that by run ning
4. 2 Shut off and unplug booth V WRITE 00 ERROR Board 3 Send in Logic Board and Microcontroller Board WRITE FF ERROR for service vV WRITE SEQ 4 When you shut down system will lose stored ERROR images Or Booth stalls before Attract Mode Faulty or missing EEP 1 Call Face Place for RMA number LCD indicates NO ROM on Logic Board 2 Shut off and unplug booth EEPROM 3 Send in Logic Board for service 4 When you shut down system will lose stored images and game adjustments 1 Call Face Place for RMA number Real time clock won t Failed clock chip or bat 2 Shut off and unplug booth hold time tery 3 Send in Logic Board and Microcontroller Board for service S NOTICE Toll free service phone 888 607 2444 Face Place Digital Photo Booth Model DPB1 BW Service Manual 41 Chapter 6 Troubleshooting Troubleshooting Notes Face Place Digital Photo Booth Model DPB1 BW Service Manual 42 Chapter 7 Parts CHAPTER 7 PARTS Assemblies Complete Adhesive Rope Light ce e e eei pM ae etate kae aes FP0011 Light NeoFlex M Rope Lens ness nire nnn FP0001 Light NeoFlex M Rope TOD na re Re E rt oet e Meno Lene pet eta FP0002 Primer complete ectetuer aee xe RUE ete een ite eae a aA Re RS FP0003 Validator Dollar Bill DBV complete sse enne FP0004 Consumables Kit Printer Head Cleaning
5. only use Face Place swabs Strictly follow the procedure below If cleaning produces no improvement the print head nibs may have worn out In that case you might need a new thermal print head Call Face Place for service S NOTICE Your profits depend on the quality of your prints Test your camera and printers regular ly Check to assure high and matching output quality from the two printers NOTICE Whenever you check or supply one printer do the same for the other Because the booth automatically switches printers problems or lack of paper may not be obvious Booth Wide Inspection Periodically check the entire booth Your profits depend on booth cleanliness and booth performance A shabby malfunctioning booth can t merchandise itself as well as a properly maintained booth can Upkeep is the only way to assure that the booth can earn for you Regularly check that the booth Has plenty of paper Use only FP0006 thermal paper Be sure that you load it properly Stacker is installed empty at the beginning of every business day or periodically Check often enough to assure that the stacker won t overfill and refuse bills Seat is steady sturdy and clean Tighten loose hardware Replace damaged seat parts Is clean and free from graffiti stains and scratches Replace or refurbish worn out graphics and surfaces Pricing and vending options are up to date and competitive Bill validator operates properly and doesn t stick
6. 15 16 17 18 machine bolts These bolts hold the Seat Unit and Printer Unit together For now keep the bolts finger tight and no tighter Install a light bulb in the click button dome light fixture Position the red dome light diffuser on the Seat Unit roof Bolt down the diffuser with five size 10 32 by half inch button head security screws This step requires two workers Worker A Hold the roof in position While positioning the roof insert dome light wires into the Printer Unit hole Be careful not to damage the wires as they slide through the metal cabinet hole Worker B Attach the roof to the booth Insert the roof s back lip between the back panel and back wall Secure the roof with 11 size 1 4 20 button head security screws For now keep the bolts finger tight and no tighter Find four size 1 2 13 hex head machine bolts in the parts box Slide a lock washer on each bolt Install the seat and secure it with these bolts and lock washers Fully tighten these bolts Slide the modesty cover over the base Fasten the cover with two size 10 32 button head secu rity screws Fully tighten these bolts This step requires two types of screws 12 size 10 32 flat head security screws Four size 1 4 20 button head security screws Find this hardware in the parts box Use this hardware to install the diamond plate floor inside the Seat Unit For now keep the bolts finger tight and no tighter Fully tighten
7. 2 Shut off and unplug booth 3 Send in DBV for service or replacement Disconnected or loose 1 Reconnect cable Dollar bill validator DBV data cable 2 Rerun BILL MECH test DBV won t accept bills 3 Bill mech tests OK Restore booth to service message Replace cable and retest 3 Same error LCD indicates BILL DBV error 1 Call Face Place for RMA number MECH BAD 2 Shut off and unplug booth 3 Send in DBV for service or replacement Faulty Main Logic Board 1 Call Face Place for RMA number 2 Shut off and unplug booth 3 Send in Logic Board and Microcontroller Board for service 1 Call Face Place and report situation Customers used booth Customers reversed bills 2 Replace paper and removed them from 3 Monitor booth use more closely Paper is out 4 Consider payment at register No bills in stacker Collector may be keep Check up on collector ing earnings Missing or damaged Replace stacker Loose bills inside stacker Printer Unit LCD Troubleshooting Table Photo booth works Faulty LCD display 1 Call Face Place for RMA number LCD is blank 2 Shut off and unplug booth 3 Send in Logic Board for service NOTICE Toll free service phone 888 607 2444 Face Place Digital Photo Booth Model DPB1 BW Service Manual 40 Chapter 6 Troubleshooting System Memory Troubleshooting Table LCD error messages Faulty RAM on Logic 1 Call Face Place for RMA number Such as Board or Microcontroller
8. RESERVED FOR AGENCY OUTSIDE FRONT COVER ARTWORK Booth front cover Face Place Manual Take 7 1 2 25 2005 Face Place Digital Photo Booth Model DPB1 BW Service Manual Chapter 1 Safety CHAPTER 1 SAFETY Meaning of Symbols A WARNING alerts you to potentially harmful conditions To prevent personal injury you must heed warnings O CAUTION indicates information that may prevent minor injury to you damage to your equipment or loss of data NOTICE indicates information and tips on system operation Warnings Cautions amp Notices A WARNING To assure safe operation observe specifications notices and cautions in this docu ment We accept no responsibility for damage or injuries arising from improper use of this product A WARNING Prevent electrical shocks and equipment damage Before connecting or disconnecting the cables or changing the paper disconnect booth AC power Switching off power at the booth switch still allows power to enter the booth You may still be exposed to line current A WARNING Prevent shock hazards Only plug the AC power cord into a grounded three prong AC outlet Never defeat or remove the power plug ground prong A WARNING Don t touch exposed wires or moving parts For example The Printer Power Supply Board when you ve removed the printer cover See Figure 2 k and m The Printer Logic Board when you ve removed the printer cover See Figure 2 p Exposed connectors or traces on
9. all fasteners Roll the photo booth to its exact operating position at the location Find the leg levelers installed on the bottom corners of the cabinet Lower each leg leveler until the cabinet is stable and level Adjust the levelers as required to raise wheels and distribute weight equally on each corner Fully Tighten leveler nuts against the cabinet Release the booth curtains Look inside the side service door Notice that the power cord runs out the side wall opposite from the service door You might prefer a cord exit from the base under the service door The cabinet allows you to change the cable exit To do this remove the blank hole cover at the desired exit location Swap the blank plate and the power exit plate with the power cord The cable will now run through the new hole Route the cord away from cabinet wheels and foot traffic areas Inside the side service door look at the click button dome light power wires Route these wires parallel to the other power cords Tie wrap the click button wires to these other harnesses Find the two identical three pin headers on the Main Power Supply Board Plug the click button wires into either header Check the inside of the Printer Unit for shipping restraint devices Bands tape etc may secure the printer and fluorescent fixtures Remove these restraints Also remove shrink wrap from the printers and other parts Check each printer paper cover for a tie wrap or similar restra
10. between the Logic Board and each printer At the end of the test the booth prints and vends one photo strip from each printer Since the print comes from a stored image Booth Self Test doesn t check the camera Output quality should equal the quality of prints from the Printer Self Test The Printer Self Test differs from the Booth Self Test Each printer can initiate its own Printer Self Test A Printer Self Test checks one printer and nothing else FULL REPORT A NEXT B PRINT To exit and proceed to the next option press Button A To print a full report press Button B The Full Report function can print results of all booth statistics and options Face Place Digital Photo Booth Model DPB1 BW Service Manual 16 Chapter 3 Adjustments amp Diagnostics BOOTH ADJUSTMENTS SET CLOCK A NEXT B SET To exit and proceed to the next option press Button A To proceed to the real time clock change menu press Button B The photo booth uses its real time clock to time stamp its reports S NOTICE Only use the booth real time clock for relative timekeeping Clock accuracy depends on several factors Time since last setting individual clock chip characteristics accuracy of your setting and environmental factors Different photo booths probably won t display the exact same time SET YEAR 2005 A MORE B ADD To exit and proceed to the next option press Button A To add one to the year display press Button B SET YEAR 2006 A MORE
11. find one or more that seem likely The Troubleshooting Tables should help you to narrow down the possibilities and take corrective action Face Place Digital Photo Booth Model DPB1 BW Service Manual 33 Chapter 6 Troubleshooting Startup Troubleshooting Table Power LEDs on bill val 1 Check that booth power switch is on idator Main Power 2 Check that booth is plugged in Supply Board and print Open fuse or breaker 1 Check building fuse or circuit breaker for booth er are off circuit 2 Building fuse is OK Turn off booth power No illumination 3 Verify that booth power strip breaker didn t trip 4 Yes it tripped Turn it on and retest booth No audio 5 No not tripped Remove fuse from Main Power Supply Board Blank LCD 6 With ohmmeter check fuse for open 7 If fuse measures open high resistance replace fuse with identically rated part 1 Booth continually blows fuse Switch to higher PC Board Short amperage circuit or heavier gauge extension cord 2 Booth still blows fuse Check varistor MOV for short If it s shorted replace it and retest booth Otherwise proceed 3 Unplug all peripherals from Power Board 4 Booth still blows fuse Power Board is bad 5 Booth doesn t blow fuse Connect only one PC Board or peripheral Retest machine Until fuse blows repeat test with different PC board or peripheral Last connected board is probably faulty 6 Call Face Place for RMA number 7 Send faulty board or peripheral
12. flashes to indicate power The printer s three red LEDs then light and remain on This condition indicates correct DC power to the main printer modules 2 To turn either printer off turn off its AC power switch The side marked O will appear red The printer s three red LEDs will go off 3 Ifthe printer needs paper load paper now Follow the procedure in chapter 4 Operation 4 Be sure that each printer s parallel cable data cable remains connected Verify controller board data cable connections too Now the printers are ready to accept image files from the microcon troller Printing an Image Strip After receiving an image file and print command a printer prints an image strip While printing each printer lights its green LED The booth s model QS printers can operate under the following environmental conditions 13 C 55 F and 26 7 C 80 F 20 65 RH non condensing Face Place Digital Photo Booth Model DPB1 BW Service Manual 12 Chapter 2 Setup NOTICE Figures 1 2 and 3 highlight basic printer components Throughout the manual we refer to these illustrations Printer Part Locations d Cover Mounting Studs 2 1 e Media Guide Finger c Media Loading Arbor f Idler Rollers g End of Roll Sensor h Tensioning Roller b Auto cutter Module a Thermal Print Head Module f Idler Rollers Figure 1 Front View of Printer Face Place Digital Phot
13. for service RENE 775 a Bad cable 2 Repair faulty cable Machine won t start Board power cable Reconnect power harness 1 Use voltmeter to check 5 VDC logic power at Fuses are good Faulty wiring harness Logic Board 2 No power Repair wiring harness Correct cause Power Board is OK of shorts Splice jumpers around opens Faulty Logic Board or 1 Call Face Place for RMA number Dead display Microcontroller Board 2 Shut off and unplug booth 3 Send Logic Board and Microcontroller Board for No sound or sound service doesn t change 1 Shut off and unplug booth Faulty power trans 2 1f possible test power transformer in another Printer LEDs are on former photo booth Other booth still operates Transformer is good Other booth now won t start proceed 3 Call Face Place for service NOTICE Toll free service phone 888 607 2444 Face Place Digital Photo Booth Model DPB1 BW Service Manual 34 Chapter 6 Troubleshooting Printer Troubleshooting Table Booth won t print Power problem 1 Check that printer power switch is on Printer LEDs are off Blown printer fuse 1 Remove fuse from printer s power entry area 2 With ohmmeter check fuse for open LCD indicates that one 3 Fuse measures open high resistance Replace printer is BAD fuse with identically rated part 4 Fuse checks OK Check soldered in fuse on Printer Power Supply Board Use ohmmeter 5 Fuse checks OK Check other causes or call Face Place 6 Fuse m
14. image the fifth picture DIP switch setting has no effect INTL MODE OFF A NEXT B NEXT To proceed to the Bill Mech Test press Button A To view more DIP switch settings press Button B This menu allows you to view results of your country setting To change this setting use the DIP switches The display example above indicates that you turned off the international coin mode BILL VALIDATOR BILL MECH TEST BILL MECH A NEXT B TEST To proceed to the next menu press Button A To check bill mech communications press Button B If you press B the system displays either BILL MECH OK Or BILL MECH BAD A NEXT B TEST A NEXT B TEST To proceed to the next menu press Button A To rerun the Bill Mech Communications Test press Button B The Bill Mech Communications Test checks the DBV cable and DBV Logic Board This test also checks the LCD Main Power Board Main Logic Board and Microcontroller Board BILL MECH BAD means that the DBV dollar bill validator communications link is down Check the data cable connectors at the DBV and Main Logic Board Make sure that the cable isn t loose or discon Face Place Digital Photo Booth Model DPB1 BW Service Manual 18 Chapter 3 Adjustments amp Diagnostics nected The DBV itself may actually be good An error might result from a chip failure at the DBV or Main Logic Board After you reconnect the cable rerun the test BILL MECH OK means that the DBV successfully communicates with th
15. its validity construction and performance shall be gov erned in all respect by the internal laws of the State of New J ersey without giving effect to the principles of the conflicts of law thereof and the parties submit to the exclusive jurisdiction of the competent state or federal court located in the State of New J ersey County of Union in respect of any dis pute arising out of or in connection with this Warranty Face Place Digital Photo Booth Model DPB1 BW Service Manual 47 RESERVED FOR AGENCY OUTSIDE BACK COVER ARTWORK
16. jam or otherwise malfunction Camera lens window is clean graffiti free and unscratched Fluorescent photo lamps and advertising string lamps all operate properly Rapidly exposes and prints splendid snappy images with a full tonal range Camera Window Cleaning 1 Spray plastic or glass cleaner on a lint free non abrasive wipe This cleaner is for the window only Never use it directly on the camera lens 2 Gently wipe dust and dirt off the camera window inside the booth Use a straight across motion rather than a circular motion Don t scrub over stubborn dirt Face Place Digital Photo Booth Model DPB1 BW Service Manual 29 Chapter 5 Maintenance 3 Inspect the glass for cracks Scratches and gouges that may degrade images Printer Inspection Be sure that you load the paper properly A minimum clean each printer s paper path whenever you change paper Some operations require more frequent cleanings Regularly check that each printer Feeds paper properly Operates as it did when new Makes no abnormal sound Produces outstanding print quality Quality under par If dots blur clean the print head Cleaning a Print Head A WARNING When in use a print head is extremely hot Before cleaning it wait 15 minutes for it to cool A WARNING Every time you replenish paper clean the printer paper path Otherwise paper debris and dust build up on the head This buildup poses a fire hazard and also reduces
17. or disable the feature by flipping one DIP switch While the image remains in the booth you don t need to re upload the same image If you upload a new image it overwrites the previous one See instructions below for the step by step process OVERLAY IMAGES allow the photo booth to imprint the four customer images with your tagline This line can appear anywhere in the image An overlay can also occupy any proportion of the image We suggest a subtle header or footer such as a location name in type As with advertising images you enable overlays and then upload the overlay image See instructions below for the step by step process HOW THEY INCREASE YOUR BOTTOM LINE Here s a low cost way to attract new customers and increase profitability If each strip includes your logo then passing along photos introduces your location to prospects When your customer shares pic tures with friends he automatically endorses you Both the ad frame and the overlay confer this benefit You can also use ad frames as coupons for promotions or off price items An overlay offers two different advantages First at no cost in paper overlays convey your message Second customers won t lose your message because it s part of each picture in the strip You can even enable both advertising frames and overlays If you do the overlay applies to every frame except the ad image YOU LL NEED THESE TOOLS Optional amp SUPPLIES Digital camera Personal computer wi
18. output quality A WARNING When cleaning the head only use Face Place lint free swabs Never use cotton wool or other fabric swabs because they leave lint behind This lint poses a fire hazard O CAUTION Never clean a thermal head with solvents other than the solvents specified below Some solvents can damage the print head O CAUTION Never touch a print head directly with your fingers or with metallic tools 1 Turn off printer power 2 Vacuum up dirt and dust in the printer area Be sure that the vacuum won t blow dirt and dust back into the air 3 Raise a thermal print head by pressing the printer s green button 4 Gently remove paper from the print head 5 Open a Face Place Cleaning Swab 6 With the swab wipe off debris or contaminants on the print head 7 until the alcohol dries Face Place Digital Photo Booth Model DPB1 BW Service Manual 30 Chapter 5 Maintenance 8 9 Reload paper Lower the thermal print head 10 Turn on printer power Maintaining the Dollar Bill Validator DBV Why amp How After hours of use DBV reader heads accumulate dirt This dirt is a mixture of air pollution oxides and finger oil that rubs off bills Head dirt can etch or scratch reader heads Such dirt causes reader errors and even failure Periodically clean reader heads Otherwise dirty validator sensors increasingly reject bills Periodic cleaning drastically reduces t
19. 0 Window Camera Glass moie AA AL KONG a AN ADA Tha FP0023 Unit Seating Bulb Button Light cct e GANA FP0024 Button Bed Shen TATA BA FPM852 Curtains AA ANNA NABA FP0025 Light Button Assembly a iren nnns sen nnne nennen FP1109 Rod Seating Unit Curtain sisse FP1156 Seat Seating Unit FP1102 Face Place Digital Photo Booth Model DPB1 BW Service Manual 44 Chapter 7 Parts Parts Notes Face Place Digital Photo Booth Model DPB1 BW Service Manual 45 Chapter 7 Parts Parts Notes Face Place Digital Photo Booth Model DPB1 BW Service Manual 46 Warranty A CONDITIONS AND LIMITATIONS 1 THIS WARRANTY SETS FORTH THE ENTIRE WARRANTY BETWEEN FACE PLACE LLC FACE PLACE AND THE EQUIPMENT OWNER AND CANNOT BE CHANGED WITHOUT PRIOR WRITTEN APPROVAL FROM FACE PLACE REPRESENTATIONS AND PROMISES MADE BY ANY PERSON OTHER THAN FACE PLACE ARE NOT PART OF THIS WARRANTY 2 Face Place reserves the right to select the servicer to perform any repairs called for under this Warranty 3 Any material and or work beyond that covered by the terms of this Warranty will be furnished at the Equipment Owner s cost and expense 4 Face Place shall not be responsible for any loss damage or
20. 4 Operation x Head Resistance Value t Thermal Print Head s Head Up Switch u Print Head Roller v Media Present Sensor r Auto cutter Module w Green Print Head Release Button Push Figure 3 Thermal Print Head Module 6 Remove the old paper roll 7 Position the new paper roll The leading edge of the paper should pull to the right or clockwise See Figure 4 below Proper paper orientation on the loading arbor is critical Figure 4 Paper Roll Orientation 8 Figure 5 below Take the paper s leading edge and thread it between the paper guide finger and sensor Next run the paper around the idler and tensioning rollers Face Place Digital Photo Booth Model DPB1 BW Service Manual 22 Chapter 4 Operation d Cover Mounting Studs Media Guide Finger Idler Rollers End of Roll Sensor Tensioning Roller Auto cutter Module Figure 5 Paper Threading 9 See Figure 5 above Lay the paper across the print head roller See Figure 3 t Center the paper Then push the paper forward Keep pushing until you can just see the leading edge through the auto cutter module S NOTICE Assure that printed images and borders center on the paper Center paper on the roller before threading paper into the auto cutter You should see an equal amount of the roller at top and bottom paper edges 10 Close the thermal print head Press down on the back of it until you
21. 8 Also turn on pricing and product switches as desired Here s how to set the switches TO VEND PHOTOS AT Swi 2 bills or 2 bill 3 bills 5 bills or 5 bill e Unused switch Pe el Overlay uploaded graphic on pictures ountr All foreign SW Switch Whenever the booth turns on the BIOS tests the booth system RAM A failure leads to a hung or Unused switch 4 e Unused switch 5 RODUCT SWITCHES Add uploaded fifth image j OUNTRY SWITCH EY Factory setting X Unused switch RAM Test inoperative booth In that case the booth can t run the Booth Self Test A RAM failure is very serious and requires PC board service O CAUTION A RAM error can cause a system crash Your photo booth can t operate properly or reliably with a bad RAM If your booth reports a write error promptly call Face Place for Microcontroller Board service A booth system that stalls before Attract Mode also needs service Face Place Digital Photo Booth Model DPB1 BW Service Manual 15 Chapter 3 Adjustments amp Diagnostics Menu System SYSTEM COMMUNICATION Your photo booth communicates with you through a two line liquid crystal display LCD You ll find the LCD unit behind the service door The LCD can display text messages and you may respond We call this communication mode the Menu System because options appear in menu like lists You can use the Menu System for two purposes Booth adjustments B
22. B SUB To exit and proceed to the next option press Button A To subtract one from the year display press Button B SET MONTH 2 A MORE B ADD To exit and proceed to the next option press Button A To add one to the month display press Button B After you reach month 12 the next month number becomes one again SET DAY 24 A MORE B ADD To exit and proceed to the next option press Button A To add one to the day display press Button B After you reach day 31 the next month number becomes one again SET HOUR 23 A MORE B ADD To exit and proceed to the next option press Button A To add one to the hour display press Button B After you reach hour 23 the next hour number becomes zero again To derive 24 hour time from am pm time Add 12 to pm hours below 12 At 12 midnight a new day commences at zero o clock The system offers you 24 hour choices starting with zero hour SET MINUTE 24 A MORE B ADD To exit and proceed to the next option press Button A To add one to the minute display press Button B After you reach minute 59 the next minute number becomes zero again 2 24 2005 23 24 A NEXT B NEXT To exit and proceed to the next option press either Button A or Button B This menu allows you to view results of all your clock settings You can t make changes from this menu When the photo booth is off a Dallas DS1687 chip stores the time This chip operates on internal lithium battery power The battery in the Dallas chip l
23. E THE ONLY WARRANTIES APPLICABLE TO THE TRANSACTION CONTEMPLATED BY THE AGREEMENT ARE IN LIEU OF AND EXCLUDE ALL OTHER WAR RANTIES EXPRESS AND IMPLIED INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FIT NESS FOR A PARTICULAR PURPOSE THIS WARRANTY SHALL NOT APPLY TO THE BOOTH OR ANY PART THEREOF THAT HAS BEEN SUBJ ECT TO ACCIDENT NEGLIGENCE ALTERATION ABUSE OR MISUSE E EQUIPMENT OWNER S RESPONSIBILITY The following are entirely the responsibility of the EQUIPMENT OWNER 1 Allservice and repairs not covered by this Warranty 2 To operate the Booth in accordance with the manufacturer s instruc tions and to perform routine maintenance and any special mainte nance listed in the Booth service manual Routine maintenance includes but is not limited to any topic covered in the Maintenance chapter of the Booth service manual For example maintenance involves replacement of paper lamps fuses starters and all con sumable items Maintenance also involves general cleaning dusting vacuuming and safety performance and merchandising inspections and upkeep 3 Booth safety setup adjustments and diagnostics operation and trou bleshooting as defined in the Booth service manual To provide servicer free access to the equipment and controls 5 To move any stock fixtures or partitions to facilitate the servicer s work F EQUIPMENT OWNER S OPTIONS 1 The remaining duration of this Warranty may be tra
24. asts for at least 10 years Face Place Digital Photo Booth Model DPB1 BW Service Manual 17 Chapter 3 Adjustments amp Diagnostics DIP SWITCHES A NEXT B SHOW To proceed to the next option press Button A To view DIP switch settings press Button B Notice the bank of eight DIP switches near Button A and Button B These DIP switches allow you to set certain photo booth features S NOTICE You can change DIP switch settings anytime Changes made during DIP switch tests immediately appear on the display VEND COST 2 A NEXT B MORE To proceed to the Bill Mech Test press Button A To view more DIP switch settings press Button B VEND COST indicates the price that the booth charges for one photo strip Pricing depends on your DIP switch setting OVERLAY JPG OFF A NEXT B MORE To proceed to the Bill Mech Test press Button A To view more DIP switch settings press Button B This menu indicates whether an operator provided overlay image will imprint over booth photos To change this setting use the DIP switches If you didn t upload an image then the overlay DIP switch setting has no effect ADDIMAGE JPG OFF A NEXT B MORE To proceed to the Bill Mech Test press Button A To view more DIP switch settings press Button B This menu indicates whether a fifth picture will print on a photo strip To use the fifth picture feature you must upload the image To change this setting use the DIP switches If you didn t upload an
25. booth operation close the side service door Lock the door and remove the key Paper Handling O CAUTION Only use Polaroid QS BW thermal paper Face Place part FP0006 in the printers Using other paper damages your printers and voids your warranty A WARNING Every time you replenish paper clean the printer Otherwise paper debris and dust build up on the head This buildup poses a fire hazard and also reduces output quality A WARNING When cleaning the head only use Face Place lint free swabs Never use cotton wool or other fabric swabs because they leave lint behind This lint poses a fire hazard Store paper in a dark and dry place Temperatures must be between 55F 13 C and 90 F 32 C Avoid high humidity high dust concentrations and direct sunlight Keep the paper in the foil pouch Keep paper away from contact with volatile organic solvents such as Alcohol vinyl chloride and acetone For best results use paper at temperatures between 13 C 55 F and 26 7 C 80 F 20 65 RH non condensing Don t stack prints with printed surfaces face to face Face Place Digital Photo Booth Model DPB1 BW Service Manual 11 Chapter 2 Setup Turning a Printer On amp Off S NOTICE On some printers inspecting LEDs requires removal of the printer s Faraday cage 1 To turn either printer on use its AC power switch See Figure 2 j The side marked 1 will appear red Initially the printer s green LED
26. by 400 pixels high This size fills the entire image frame If you create a larger image the booth can t store it all Instead the booth accepts the first 400 pixels of each line The booth only uses the first 400 image lines With an image smaller than 400 by 400 the booth whites out missing pixels S NOTICE The booth only recognizes two names OVRLAY XXX and ADIMAG XXX You can t save your picture file with any other name If your file is an overlay name it OVRLAY XXX If your file is an advertising graphic name it ADIMAG XXX The booth only recognizes these two names Mounted on the photo booth electronics tray is a nine pin mini D standard serial connector You must provide a null modem cable that mates with the nine pin connector Major electronics and computer stores stock null modem cables Your PC may have a 25 pin serial port but no nine pin port In that case buy a nine pin to 25 pin converter for the cable Make sure that the cable and converter mate properly S NOTICE The PC that you use for the upload must have a free serial port This port must not be a shared port If your PC has no free serial ports install a serial port option board O CAUTION Before connecting serial cables turn off booth and PC power Before installing an option board turn off PC power Use a ground strap and follow proper body grounding pro cedures Face Place Digital Photo Booth Model DPB1 BW Service Manual 25 Chap
27. click Replace speaker Faulty sound section on 1 Call Face Place for RMA number Logic Board 2 Shut off and unplug booth 3 Send in Logic Board and Microcontroller Board for service Bad or missing sound 1 Call Face Place for RMA number chip 2 Shut off and unplug booth 3 Send in Logic Board and Microcontroller Board for service Faulty amplifier or sound 1 Call Face Place for RMA number chip 2 Shut off and unplug booth 3 Send in Logic Board and Microcontroller Board for service Faulty speaker Cone may be torn Fix cone or replace speaker S NOTICE Toll free service phone 888 607 2444 Face Place Digital Photo Booth Model DPB1 BW Service Manual 39 Chapter 6 Troubleshooting Bill Validator Troubleshooting Table SYMPTOM CAUSE REQUIRED ACTION Dollar bill validator Full DBV 1 Collect bills from stacker DBV won t accept bills 2 Reinstall empty bill stacker 3 Return booth to operation DBV front LEDs off Dollar bill validator Worn dirty or counterfeit 1 Try fresh new unwrinkled bill DBV won t accept bills bill 2 New bill works DBV is OK 3 New bill doesn t work Check other causes Dusty DBV reader head 1 Vacuum DBV feed path rollers and hopper 2 Use DBV cleaning card to wipe off read head and paper path 3 Retest DBV 4 Still won t accept bills Check other causes Broken or stuck belt or Call Face Place for service assistance worn roller DBV error 1 Call Face Place for RMA number
28. d the photo booth for shipping in two pieces We don t recom mend shipping an assembled photo booth Face Place strongly recommends that you join the Printer Unit and Seat Unit at the location A fully assembled booth might not fit through your shop door Lifting and trucking the booth as one piece can be very difficult A fully assembled photo booth is six feet long and roughly a yard wide From floor to dome light peak the assembled booth stands 82 inches high Leg levelers may add to this height Assembled weight is 800 pounds 8 9 10 11 12 13 14 15 16 117 18 19 Unplug the dome light click button cable from the Power Supply Board Cut tie wraps that secure the dome light cable to the other harnesses Separate the dome light cable For now let it hang loose inside the Printer Unit Pull the power cord into the cabinet Secure the booth curtains Remove the diamond plate sheet from the Seat Unit Save hardware for reassembly Pack and separately ship the diamond plate sheet Remove the fasteners from the modesty cover Slide the modesty cover off the base Pack and separately ship the modesty cover Unbolt and remove the seat Save hardware for reassembly Pack and separately ship the seat Removing the Seat Unit roof requires two workers Worker A Hold the roof in position Worker B Remove hardware Both workers Then raise the booth roof off the booth Simul
29. e Main Logic Board A dirty DBV or a DBV with a full stacker can still merit an OK Don t rely on the Bill Mech Communications test to guarantee overall DBV performance or reliability This test only verifies the communications link EEPROM TEST EEPROM A NEXT B TEST To proceed to the next option press Button A To test the EEPROM programmable nonvolatile memo ry press Button B This is a non destructive test It reports results of the booth s past EEPROM use If you press B the system displays either EEPROM OK EEPROM BAD A NEXT B TEST A NEXT B TEST O CAUTION If the EEPROM Test returns a result of EEPROM BAD call Face Place for service The EEPROM stores operating statistics such as vends bills and booth use data Photo booth relia bility depends on having a good EEPROM chip The system won t operate properly without a good EEPROM PRINTER TESTS LEFT PRINTER A NEXT B TEST To proceed to the Right Printer Page Test press Button A To start the Left Printer Page Test press Button B The Left Printer is the leftmost one as you observe the printers through the side service door After you press Button B Left Printer status displays as OK or BAD Here s what you ll see on the dis play Either LEFT PRINTER OK Or LEFT PRINTER BAD A NEXT B TEST A NEXT B TEST After a 20 second delay the Left Printer prints a test image To proceed to the Right Printer Page Test press Button A To rerun the Left Pr
30. easures open high resistance See Faulty Printer Logic Board Faulty Printer Power 1 Call Face Place for RMA number Board 2 Shut off and unplug booth 3 Send Printer Power Board for service data LCD indicates that one cable printer is BAD 1 Call Face Place for RMA number Faulty Printer Logic 2 Shut off and unplug booth Printer Power LEDs are Board 3 Send Printer Logic Board for service Booth won t print Out of paper Load paper into printer LCD indicates printer Incorrectly threaded 1 Rethread paper error paper 2 Be sure to run paper between end of roll sensor and paper guide finger print mal print head 2 Close latch properly Disconnected head or 1 Find disconnected thermal print head or stepper Printer Power LEDs are motor motor on 2 Reconnect it Bad Printer Self Test 1 Call Face Place for RMA number Switch 2 Shut off and unplug booth 3 Send Printer Logic Board for service Disconnected thermal Reconnect cable between print head and Printer Paper strip feeds but print head cable Logic Board no images print Paper not loaded proper 1 Reload paper properly with glossier side up ly imaging side not ori when entering print head LCD indicates that ented correctly 2 Still no image Check other causes printer is OK 1 Load paper into different printer Printer needs calibration 2 1 you now achieve images your original printer Printer Self Test won t needs calibration print 3 Call Face P
31. engage the latch O CAUTION Before closing the thermal print head assure that you ve properly aligned the paper After the test print a printer automatically resets the paper edge 11 Reinitialize the printer by replacing the printer cover and turning power back on Face Place Digital Photo Booth Model DPB1 BW Service Manual 23 Chapter 4 Operation 12 Inside the side service door access the diagnostic buttons Use Button And Button B to initiate a test print If necessary see Chapter 3 Adjustments amp Diagnostics for full instructions After test print completion a printer resets the paper edge S NOTICE Initiate a test print each time you load a new paper roll or reinitialize a printer You can take a test print in either of two ways Use the Booth Self Test or printer tests See Chapter 3 Adjustments amp Diagnostics Remove the printer s Faraday cage and press the Printer Self Test button See Figure 2 m 13 The printer s green LED lights during test printing See Figure 2 0 14 Close the side service door and return the booth to operation Advertising amp Overlay Images WHAT THEY ARE AN ADVERTISING IMAGE is a fifth image on every strip Instead of coming from the customer it comes from you Maybe it s your location logo or a tie in brand promotion You enable the advertising feature and upload the advertising image into the photo booth Once you upload the image you can enable
32. equency energy Install and use this equipment according to the instruction manual Otherwise this equipment may cause harmful interference to radio communications However these measures don t guarantee interference prevention in a particular installation Operation of this equipment in a residential area may cause harmful interference At your own expense you must correct interference By turning this equip ment off and on you can determine if it interferes with radio or television reception If it does then the FCC encourages you to try to correct interference Use one or more of following measures Reorient or relocate the receiving antenna Increase separation between the equipment and receiver Comnect the equipment and receiver to different outlets or circuits Consult a dealer or experienced radio TV technician for help NOTICE Operation under Part 15 of the Rules imposes further restrictions The photo booth must accept any interference received Such received interference may cause undesired operation e Modifications to this equipment could void your authority to operate it Face Place Digital Photo Booth Model DPB1 BW Service Manual 5 Chapter 1 Safety Safety Notes Face Place Digital Photo Booth Model DPB1 BW Service Manual Chapter 2 Setup CHAPTER 2 SETUP PC Board Summary The photo kiosk system complement is a set of three PC boards The Main Power Supply Board The Micr
33. g Real time clock Unpacking S NOTICE The photo booth ships on a skid The factory shrink wraps the components together The major sections of the machine are the Printer Unit and the Seat Unit The Printer Unit is the tall cabinet that includes the printer bill validator and all electronics The Seat Unit consists of five pieces that you must assemble The wheel base back wall roof seat and floor After assembly these pieces become a cockpit where customers pose for photos CAUTION The photo booth is very heavy It also contains fragile parts Assembly requires at least two people Face Place Digital Photo Booth Model DPB1 BW Service Manual 7 Chapter 2 Setup 1 Remove all items from the skid Lay out and identify the subassemblies Inspect everything for damage Pay special attention to cabinet edges seams and corners 2 The service door keys are in the picture chute on the booth s side Remove the keys 3 The service door is on one side of the Printer Unit Unlock and open this side service door You ll find the seat assembly packed inside Remove inspect and set it aside 4 Find the parts box in the Printer Unit near the seat assembly Set this box aside for later access It contains assembly hardware 5 Inspect the cabinet interior for signs of damage Check all major assemblies to assure that they mount securely NOTICE The booth supports two printers Normally the booth on
34. he number of read errors and service calls You ll save service fees and decrease downtime Your DBV will last longer Customers will remain satisfied Use a DBV cleaning card to wipe off the DBV reader head and paper path The card also cleans the transport rollers Vacuum the DBV paper path rollers and hopper Be sure that the vacuum contains all the dust Lamp Replacement REPLACING THE DOME LAMP CLICK BUTTON LAMP 1 12 3 4 5 6 17 18 19 Turn off booth power Two nuts secure the dome lamp to the booth roof The screws for these nuts are on the ceiling of the Seat Unit Note a third screw that secures the lamp flange under the lamp diffuser Avoid loosening this screw Use a screwdriver and nut driver to remove dome lamp screws and nuts Remove the lamp diffuser Replace the bulb The replacement must match the type and shape of the burned out bulb Don t use a bulb of larger wattage Be sure that the lamp socket flange is tight If it s loose tighten it Check the lamp wiring for burned frayed or damaged wires Inspect the socket for chips or heat damage Replace damaged or hazardous parts Replace the lamp diffuser Use a screwdriver and nut driver to secure dome lamp reflector screws and nuts Turn on booth power and verify normal lamp operation Face Place Digital Photo Booth Model DPB1 BW Service Manual 31 Chapter 5 Maintenance REPLACING A FLUORESCENT TUBE
35. ications link between the Logic Board and Right Printer Test output is a sample print Since the print comes from a stored image Right Printer Page Test doesn t check the camera Right Printer Page Test also doesn t check booth lighting Output quality should equal the quality of prints from the Right Printer Self Test The Right Printer Self Test differs from the Right Printer Page Test The Right Printer Self Test exclusively tests the Right Printer CAMERA TEST CAMERA A NEXT B TEST To proceed to the next test press Button A To perform the Camera Test press Button B Camera Test shoots one photo and prints it on the active printer The printout takes about 20 seconds Camera Test primarily checks the Power Board and the Logic Board In a limited way this test also checks the CPU Board and display If the power or system is down Camera Test won t run SOUND TEST amp VOLUME ADJUSTMENT SOUND A DONE B TEST To exit Test Mode and resume Attract Mode normal booth operation press Button A To perform the Sound Test press Button B Sound Test displays the booth s sound volume level and produces a test sound Sound Test checks these circuits The Power Board Logic Board CPU Board LCD and analog audio section including the speaker SOUND VOLUME 3 A DONE B ADD To exit Test Mode and resume Attract Mode normal booth operation press Button A Pressing Button B increases the sound volume level and plays a test sound The test so
36. injury result ing from delay in rendering repairs by the terms of this Warranty IN NO EVENT WILL FACE PLACE BE LIABLE FOR INDIRECT INCIDEN TAL CONSEQUENTIAL SPECIAL OR EXEMPLARY LOSS OR DAMAGE WHETHER FINANCIAL OR OTHERWISE ARISING FROM ANY PROVI SION OF THIS WARRANTY EVEN IF THE SAME WAS FORESEEABLE BY OR THE POSSIBILITY THEREOF IS OR HAS BEEN BROUGHT TO THE ATTENTION OF SUCH PARTY B WHAT IS COVERED Face Place warrants to the original purchaser the Face Place Model DBP1 BW Digital Photo booth Booth to be free from defects in material and workmanship under normal use and service Face P lace s obligation under this Warranty shall be limited to the repair or exchange of any Booth part that may prove defective under normal use and service within one year from date of installation by the original purchaser and which Face Place s examination shall disclose to our satisfaction to be thus defective Parts will be replaced with those of like kind and quality and may be new or remanufactured If the Booth cannot be repaired if the cost to repair the Booth exceeds the original booth purchase price or if parts are not available the Booth will be replaced with a Booth of like kind and quality e WHAT IS NOT COVERED 1 Routine maintenance or any repairs that are made necessary because routine maintenance was not performed by the Equipment Owner 2 Premium labor charges or overtime charges charged by the servicer for repai
37. int The restraint temporarily holds the cover in place during shipping Remove the restraint Face Place Digital Photo Booth Model DPB1 BW Service Manual 10 Chapter 2 Setup 19 Install fluorescent tubes in the fixtures 20 Plug the photo booth into a grounded three terminal AC wall outlet Switch on the photo booth using the switch at the internal power strip The photo booth will power up and begin self diag nostics If diagnostics find no errors the photo booth enters its Attract Mode of operation 21 Install paper in the printers Follow instructions in Chapter 4 Operation 22 Run the Booth Self Test To perform this test you must have the paper installed Check for sat isfactory photo strips The two test strips should match or be very close Abnormal results pre vent the booth from operating and require a service call 23 When you re done with the last setting select EXIT The photo booth should enter Attract Mode If you don t press a button for two minutes the booth automatically exits Test Mode 24 Listen to booth audio while operating the booth Insert bills in the booth Make sure that the DBV works and that the price corresponds to your settings You should check all bill modes that you enabled Note and correct sound lamp picture taking printing or vending irregularities NOTICE Running the booth through its paces this way checks most but not all peripherals 25 When satisfied with
38. inter Page Test press Button B The Left Printer Page Test checks these circuits The Power Board Logic Board CPU Board LCD and Left Printer The test also checks the communications link between the Logic Board and Left Printer Test output is a sample print Since the print comes from a stored image Left Printer Page Test doesn t check the camera Left Printer Page Test also doesn t check booth lighting Output quality should equal the quality of prints from the Left Printer Self Test The Left Printer Self Test differs from the Left Printer Page Test The Left Printer Self Test exclusively tests the Left Printer RIGHT PRINTER A NEXT B TEST To proceed to the Camera Test press Button A To start the Right Printer Page Test press Button B The Right Printer is the rightmost one as you observe the printers through the side service door After you press Button B Right Printer status displays as OK or BAD Here s what you ll see on the display Either Face Place Digital Photo Booth Model DPB1 BW Service Manual 19 Chapter 3 Adjustments amp Diagnostics RIGHT PRINTER OK Or RIGHT PRINTER BAD A NEXT B TEST A NEXT B TEST After a 20 second delay the right printer prints a test image To proceed to the Camera Test press Button A To rerun the Right Printer Page Test press Button B The Right Printer Page Test checks these circuits The Power Board Logic Board CPU Board LCD and Right Printer The test also checks the commun
39. lace for service assistance Bad or wrong type paper Call Face Place and arrange to return paper Printer Power LEDs are on Face Place Digital Photo Booth Model DPB1 BW Service Manual 35 Chapter 6 Troubleshooting Printer Troubleshooting Table continued Image line prints but paper doesn t feed Disconnected stepper Reconnect cable between stepper motor and motor cable Printer Circuit Board LCD indicates that printer is OK Operating conditions 1 Shut off and unplug booth exceed printer specifica 2 Restore proper conditions Printer Self Test won t tion 3 Turn on booth print Printer Power LEDs are on Printer won t cut ter motor Reconnect cutter to Printer Circuit Board Improperly positioned 1 Set auto cutter to Home position LCD indicates that auto cutter 2 Use screw adjustment on auto cutter printer is OK Printer Power LEDs are Bad auto cutter Call Face Place for service assistance Dirt on print head Clean print head See Chapter 5 Maintenance in Images with white this manual specs 1 Bad print head Shut off and unplug booth Worn print head nibs 2 Allow head to cool down 3 Call Face Place for service assistance NOTICE Toll free service phone 888 607 2444 Face Place Digital Photo Booth Model DPB1 BW Service Manual 36 Chapter 6 Troubleshooting Image Troubleshooting Table Images with vertical Bad or wrong type paper Call Face Place and arrange to retur
40. ly uses one printer at a time Check the parallel data cable between each printer and the Logic Board Make sure that these cables connect securely 6 Check to see that cable connectors are correctly secured Don t force connectors They re keyed to fit only one location Bent pins and reversed connections may damage your photo booth and void the warranty 7 Check to see that all booth electronic devices plug into the power strip inside the booth Make sure that none of the power plugs is loose 8 Check the wiring harnesses for disconnected plugs frayed wires shorts or other abnormalities You ll Need These Tools In shop and on location assembly require nutdrivers screwdrivers and wrenches for 5 16 18 machine bolts 10 32 button head security screws 14 20 button head security screws 10 32 flat head security screws 12 13 hex head machine bolts 74 20 button head security screws In Shop Assembly O CAUTION Avoid overloading booth power support circuitry Take care in how you use a free out let in the booth power strip Only use the outlet for low power devices Avoid using the outlet for devices that produce power surges or electrical noise Acceptable devices include soldering irons and portable shop lights A WARNING FOREIGN POWER The photo booth operates on 120VAC 60 Hz power To operate this booth on different power specifications you must install a line conversion transformer Without thi
41. n paper white streaks Dirty print head Clean print head See Chapter 5 Maintenance in this manual 1 Load paper into different printer Printer needs calibration 2 If you now achieve images your original printer needs calibration 3 Call Face Place for service assistance Worn print head nibs 1 Shut off and unplug booth Bad print head 2 Allow head to cool down 3 Call Face Place for service assistance System RAM error 1 Test Logic Board and Microcontroller Board in another booth 2 Error repeats Boards require repairs Call Face Place for service assistance Boards operate 1 Perform Camera Test or test Logic Board in Camera CCD error another booth See Chapter 3 2 Error repeats Faulty Logic Board Call Face Place for service assistance Board operates normally now Check other causes Paper strip feeds but 1 Logic Board may need service or replacement no images print Damaged camera 2 Call Face Place for service assistance LCD indicates CAM ERA ERROR Printer Power LEDs are on Paper strip feeds but Faulty Logic Board or 1 Call Face Place for RMA number no images print Microcontroller Board 2 Shut off and unplug booth 3 Send in Logic Board and Microcontroller Board LCD indicates CAM for service ERA OK Printer Power LEDs are on S NOTICE Toll free service phone 888 607 2444 Face Place Digital Photo Booth Model DPB1 BW Service Manual 37 Chapter 6 Troubleshooting Image Tro
42. nsferred to the new owner should Equipment O wner sell the Booth covered by this Warranty To transfer your Warranty mail a written request identifying the successor owner and a 25 00 transfer fee to Face Place Warranty Department 425 North Avenue East Westfield NJ 07090 1443 USA Face Place will send a Warranty Registration Card card to the new owner The card will confirm factory authorized Booth registration in the new owner s name G HOW TO OBTAIN WARRANTY SERVICE 1 WARRANTY SERVICE PROCEDURE When repairs are required review your Face Place Warranty If you feel that the repairs will be covered by your Warranty call the Face Place Warranty Department Explain that your Booth needs repair and is covered by a Face Place Warranty Give the model number located in the top right hand corner of your Warranty Face Place will repair your Booth based on the Conditions and Limitations of this Warranty If this Warranty covers repairs you the Equipment Owner will have no expense Notwithstanding the above you will be responsible for shipping expenses On Warranty repairs Face Place pays for return shipping 2 Failure to follow Procedure G 1 may void payment on the repairs 3 Any service not approved by Face Place may void payment on the repairs H MISCELLANEOUS 1 This is the entire Warranty provided by Face Place and no representation promise or condition not contained herein shall modify these items 2 This Warranty and
43. o Booth Model DPB1 BW Service Manual 13 Chapter 2 Setup m Printer Power Supply Board 1 Self test Print Button k AC Power Module J AC Power Switch q Stepper Motor i AC Power Receptacle Figure 2 Back View of Printer Not Shown e AC power cord 3 pronged grounded Data and control cable Shielded 1284 complaint cable 6 ft long maximum Face Place Digital Photo Booth Model DPB1 BW Service Manual 14 Chapter 3 Adjustments amp Diagnostics CHAPTER 3 ADJUSTMENTS amp DIAGNOSTICS Pricing Country amp Product Switches LOCATION Notice the bank of eight tiny DIP switches inside the Printer Unit s side service door Nearby is the booth s liquid crystal display PRICING SWITCHES DIP switches 1 and 2 set the customer price for one photo strip These switches operate together The factory setting is one photo strip for two one dollar bills The table below indi cates available settings The DBV accepts 1 2 or 5 bills and maintains equivalent pricing The DBV rejects all other bills PRODUCT SWITCHES A photo strip contains four customer images as shot in the booth You can add an image that you ve uploaded to the booth To vend the stored image with customer images turn on Switch 6 You can add an image overlay that you ve uploaded to the booth To imprint this overlay over all customer images turn on Switch 7 COUNTRY SWITCH To use a foreign currency acceptor turn on Switch
44. ocontroller Daughter Board with Intel 386EX1 controller The Main Logic Board including I O drivers sound circuitry and camera Each Polaroid QS BW2800 printer has three circuit boards The Printer Power Supply Board The Printer Logic Board The Head Driver Board Printer Description The Polaroid amp model QS BW2800 is a monochrome photographic quality direct thermal printer The printer rapidly produces high resolution black and white photographs for indoor self service applications The photo booth microcontroller sends digital image data to the printer Output is a four image two by eight inch photo strip Each image is two inches square As an optional fifth image the printer can out put a logo From exposure to vend per strip turnaround time is about 16 seconds Preferred Operating Environment Electrical Power Temperature Humidity 120 VAC 60 Hz 3 0 Amps 13 C 55 F to 26 7 C 80 F 20 65 RH non condensing Equipment Characteristics Shipping Weight Design Type Construction Approx 1 000 Ibs 453 59 kg Coin operated photo booth Powder coated sheet steel System Peripherals 3 PCB Intel microcontroller based 2 Polaroid thermal printers Digital sound system Free DOS operating system OS Dollar Bill Validator LCD display OS amp application on Flash memory Diagnostic and DIP switches System ROM Operator Variables Pricing Ad frame or overlay Sound volume Lightin
45. onnection Properties Drop down the Transfer menu and select Send File The Send File page opens Beside the Filename box select Browse Find the graphic file that you desire to upload Select this file and make sure that it now appears in the Filename box At the Protocol list make sure that the send protocol is Z Modem Click SEND Close the dialog box After your upload the uploaded image replaces the photo booth s stored image When you re done sending end the session and close HyperTerminal Disconnect and remove the null modem cable and computer Return the booth to operation Readying the Booth for Shipment 1 Unlock and open the side service door Face Place Digital Photo Booth Model DPB1 BW Service Manual 26 Chapter 4 Operation 2 3 4 15 6 7 S Remove paper Reinstall it after booth arrival Switch off the photo booth using the switch at the internal power strip Unplug the photo booth from the AC wall outlet Remove fluorescent tubes Ship them separately Use cable ties to secure the fluorescent fixture latch Tying down the latch prevents it from open ing during transit Open latches allow fixtures to pivot and swing during shipment Secure printer paper covers with cable ties The ties keep the covers from shaking free Alternately ship the covers separately from the booth Secure the printers so that they can t slide NOTICE Face Place designe
46. ooth diagnostics DIAGNOSTIC BUTTONS When you look at the display you ll notice two buttons to one side You ve found Button A and Button B your diagnostic buttons These buttons allow you to place the system in Test Mode In Test Mode you can interact with the system You ll use the buttons to advance through set and exit from Menu System options THE LCD DISPLAY includes two lines of 16 charac ters each A display indication that occupied all char 0123456789012345 acter positions would appear something like this sim 0123456789012345 ulation Below are the actual display messages in the order that you ll encounter them As we proceed through them the manual provides a brief explanation of each message Simulation of the booth s LCD display BOOTH TESTS amp ADJUSTMENTS NOTICE All booth tests and adjustments include a two minute countdown timer This timer resets every time you press Button A or Button B If you press no buttons for two minutes tests automatically terminate The photo booth then reenters Attract Mode S NOTICE You can exit Test Mode by switching off the booth The booth saves your changes When you turn the booth back on it starts up in Attract Mode normal operation SELF TEST A NEXT To initiate the Booth Self Test and proceed to the next option press Button A The Booth Self Test checks the Power Board Logic Board CPU Board and both printers The test also checks the communi cations link
47. printers Using other paper damages your printers and voids your warranty O CAUTION The print head and associated parts are very delicate Touching the print head or head area might cause a printer malfunction or data loss Avoid contacting the print head area with metal objects such as tweezers or screwdrivers Touching the print head or associated parts may deposit dirt Dirt can degrade the print head heating element Dirt deposits can pick up a charge and promote static electric damage CAUTION Avoid static electricity damage While servicing the print head or printed circuit boards PCB use proper body grounding procedures O CAUTION If condensation occurs don t turn on the printer Otherwise you might damage the print head O CAUTION Make sure that no dust collects on the thermal paper Never operate booth components in areas containing dust dirt and metallic powder Contaminants affect print quality camera operation circuit board reliability and DBV operation Wipe away dust with a lint free tissue Eyeglass type cleaning tissue would be suitable for this application O CAUTION Never pull the paper out while the print head is down Pulling the paper in this way can damage both the paper and the delicate print head O CAUTION Follow paper loading instructions precisely Also if instructions don t mention a particu lar operation then don t do it Otherwise you might jam or damage the print head heating elemen
48. rs made during other than his or its normal business hours 3 Repairs to correct failures or malfunctions that Face Place does not con sider manufacturing defects Such defects include but are not limited to damage or malfunctions resulting from fire water storms earthquake accident faulty or improper input power supply terrorism theft riot van dalism misuse abuse acts of God acts of Nature or public disaster or the improper selection installation or application of the Booth 4 Any failure or malfunction caused by the failure of the Equipment Owner to perform preventative maintenance as recommended by the manufac turer 5 Repairs to alter the Booth to meet changes in Federal State or local codes or regulations 6 Any work performed by any servicer not approved in writing by Face Place 7 Appearance Features aesthetics paint and cabinet parts knobs and but tons including but not limited to rust or corrosion 8 Items normally designed to be periodically replaced by the equipment owner during product life such as paper fluorescent tubes rope lamps bill validator sensors and belts print heads paper cutters seat covers and parts or repairs due to normal wear and tear Model DBP1 BW D LIMIT OF LIABILITY LIMITATION OF WARRANTIES The limit of liability for any claim under this Warranty is the cost to repair your Booth in accordance with the terms set forth herein THE LIMITED WARRANTIES STATED HEREIN AR
49. s transformer the photo booth may malfunction start on fire or cause personal injury 1 This step requires 12 size 5 16 by 18 machine bolts from the parts box Attach the Seat Unit Face Place Digital Photo Booth Model DPB1 BW Service Manual 8 Chapter 2 Setup back wall to the Seat Unit wheel base 2 Plug the Printer Unit into a grounded three terminal AC wall outlet Switch on the Printer Unit using the switch at the internal power strip The Printer Unit will power up and begin self diagnostics If diagnostics find no errors the photo booth enters its Attract Mode of operation 3 Locate the A and B diagnostic switches and DIP switch bank You ll find these switches inside the side service door beside the liquid crystal display LCD NOTICE For complete details switches and Menu System see Chapter 3 Adjustments amp Diagnostics 4 Activate the Menu System Navigate to pricing settings at the LCD indication VEND COST Verify that the displayed settings are the ones you want If you desire to change the settings Use the DIP switches On the DIP switch bank you can alter pricing country and product set tings See Chapter 3 Adjustments amp Diagnostics 5 Run the photo booth camera tests CAMERA on the LCD display 6 Select SOUND Perform the Sound Test Then adjust the sound volume setting as desired 7 When you re done with the last setting select EXIT The photo boo
50. t and gears O CAUTION A power failure or shutdown may clear all images from memory While the booth takes or prints pictures avoid turning off the power Face Place Digital Photo Booth Model DPB1 BW Service Manual 4 Chapter 1 Safety S NOTICE This book uses the abbreviation DBV for dollar bill validator S NOTICE Face Place continuously improves products and services Specifications may change without notice S NOTICE Cosmetic or manufacturing changes may necessitate PC board revisions Graphic or display changes may result in booth software revisions We based this manual on Revision 2 software and circuit boards At press time these are the photo booth software and hardware revision levels Your booth may use a different software or hardware version For these later versions this manual remains the correct edition Face Place ships the most up to date manual with each photo booth If you have questions about booth hardware software or publications contact Face Place customer service S NOTICE The Face Place brand is the trademark of Face Place LLC S NOTICE This equipment has been tested It complies with Class A device limits pursuant to Part 15 of FCC rules These limits provide reasonable protection against interference when operating the equipment in a commercial environment To ensure Class A FCC limit compliance use only shielded cables with this unit This equipment generates uses and can radiate radio fr
51. taneously pull the dome light wires out of the Printer Unit Be careful not to damage the wires as they slide through the metal cabinet hole Set the roof aside Save hardware for reassembly On the roof unbolt and remove the click button dome light diffuser Save hardware for reassembly Face Place Digital Photo Booth Model DPB1 BW Service Manual 27 Chapter 4 Operation 20 21 22 23 24 25 26 27 28 Remove the dome light bulb Pack and separately ship the light bulb diffuser and roof Remove and save bolts from the inside bottom of the Printer Unit These bolts hold the Seat Unit and Printer Unit together Save hardware for reassembly Find the leg levelers installed on the bottom corners of the cabinet Loosen the leveler nuts away from the cabinet Raise each leg leveler until you can roll the unit on its casters Slide the foot of the Seat Unit off the foot of the Printer Unit Roll the Seat Unit away from the Printer Unit Unbolt the Seat Unit back wall from the Seat Unit floor Save hardware for reassembly Pack and separately ship the Seat Unit back wall Pack and separately ship all the hardware that you removed Face Place Digital Photo Booth Model DPB1 BW Service Manual 28 Chapter 5 Maintenance CHAPTER 5 MAINTENANCE O CAUTION VERTICAL STREAKS If your booth creates prints with white vertical streaks clean the active printer For head cleaning
52. ter 4 Operation 8 9 10 11 1359 13 14 15 16 17 18 19 20 21 22 23 24 25 Turn off booth and PC power Connect one end of the null modem cable to the booth serial port The photo booth requires no further setup The process that looks for upload information runs constantly Connect the other end of the null modem cable to your PC s serial port Turn on booth and PC power Open your Windows Start menu In Accessories open the program HyperTerminal Microsoft includes this program in the Windows installation package Most users have it installed on their computers You ll use HyperTerminal to upload your graphic files to the photo booth When HyperTerminal opens cancel out of the Connect To dialog box Open the Connection Description dialog box Choose a descriptive icon and name such as Pix Upload This name and icon identify your settings The name and icon help you to find settings for reuse during the next upload Cancel out of the Connect To dialog box Select File 5 Properties Change the communication port setting to the PC com port you re using The port will probably be COM1 but might be Click the CONFIGURE button Change settings as follows Bits per second 38 400 Data bits 8 Parity None Stop bits 1 Flow control None Click OK at the Configure Port Settings tab and at New C
53. th free serial port Digital clip art collection license free PC Paint software comes with Windows 25 pin to 9 pin serial converter if you need one Instead of PC Paint Any image creation soft VURBISCIOTTBIIAESORWATO CONS MIU AARON ware that saves images as bitmaps or JPG files Cable a Iegtlong Instead of HyperTerminal Equivalent serial port communication software Face Place Digital Photo Booth Model DPB1 BW Service Manual 24 Chapter 4 Operation PREPARING amp UPLOADING 1 2 3 4 15 6 7 To vend an advertising image with customer images turn on DIP Switch 4 To add an overlay over all customer images turn on DIP Switch 5 Create a bitmap image using a paint program Windows provides the program Paint Paint is perfect for preparing advertising and overlay images Of course you need not create the original art in Paint Your image might be a digital photograph You could then edit or crop it in Paint Save your image as a jpg JPEG file OVERLAY IMAGES must be white where you wish the underlying customer picture to show through Follow these guidelines For overlay text or graphic at top of picture Put text or graphic at top Fill rest of frame with white For overlay text or graphic at bottom of picture Fill top of image with white Add text or graphic at bottom Format your image to this exact size 400 pixels wide
54. th should enter Attract Mode 8 Turn off and unplug the booth 9 Close the side service door Lock the door and remove the key 10 Move the Printer Unit and Seat Unit to the location S NOTICE Face Place strongly recommends that you join the Printer Unit and Seat Unit at the location A fully assembled booth might not fit through your shop door Lifting and trucking the booth as one piece can be very difficult A fully assembled photo booth is six feet long and roughly a yard wide From floor to dome light peak the assembled booth stands 82 inches high Leg levelers may add to this height Assembled weight is 800 pounds On Location Assembly 1 Roll the Seat Unit toward the Printer Unit and align the two 2 Slide the foot of the Seat Unit under the foot of the Printer Unit Dock the two units until they re flush against one another Neither unit should jut out on either side NOTICE In general don t torque fasteners fully tight until you complete booth assembly Toward the end of the assembly procedure an instruction reminds you to tighten the bolts Particular instructions below note very few exceptions to this rule 3 Unlock and open the side service door From inside the Printer Unit install two size 5 16 18 Face Place Digital Photo Booth Model DPB1 BW Service Manual 9 Chapter 2 Setup 4 5 7 8 9 10 11 12 13 14
55. the Microcontroller Daughter Board Main Logic Board or Main Power Supply Board Touching these parts could cause a laceration shock or other injury A printer malfunction and data loss might also result A WARNING Never touch the thermal print head See Figure 3 t driver IC or head area The print head operates at an extremely HOT temperature Touching it might cause a burn or other injury A WARNING Every time you replenish paper clean the printer Otherwise paper debris and dust build up on the head This buildup poses a fire hazard and also reduces output quality A WARNING When cleaning the head only use Face Place lint free swabs Never use cotton wool or other fabric swabs because they leave lint behind This lint poses a fire hazard Face Place Digital Photo Booth Model DPB1 BW Service Manual 3 Chapter 1 Safety A WARNING The printer contains an automatic time out mechanism This timer protects the print head against overheating smoke or fire Excess power or voltage during a time interval causes printer shutdown Improper use of this product might cause overheating smoke and fire A WARNING Printer protective circuitry regulates the length of time under power Printer circuits also regulate power applied to the print head and motor If you replace or tamper with printer circuitry com ponents might overheat smoke or burn CAUTION Only use Polaroid QS BW thermal paper Face Place part FP0006 in the
56. the printer directly off the 120 volt 60 Hz line Never run the printer off a higher voltage If you perform the Printer Self Test directly from line not booth power First disconnect the printer s parallel data cable Otherwise you may blow the printer fuse or damage the Printer Power Board Determine if a printer works by initiating the Printer Self Test at the printer This test checks one printer without checking the rest of the system To verify performance you must test each printer separately 1 Use a Phillips screwdriver to remove the printer s Faraday cage 2 Turn on printer power Be sure that printer s three red LEDs light If so then the printer power supply operates 3 Press the printers SELF TEST print button See Figure 2 l An image stored in the printer s memory prints During printing the printer s green LED lights Using Troubleshooting Tables Troubleshooting Tables guide you to appropriate remedies based on photo booth malfunctions The idea is to think of each malfunction or indication as a symptom A symptom usually isn t the problem and you shouldn t treat the symptom as the problem Many problems produce more than one symptom Some of these symptoms may be misleading Together all the symptoms generally suggest one or more causes Each cause associates with a treatment procedure Start troubleshooting by finding your booth s symptom on the tables By testing and considering each cause you ll
57. ubleshooting Table continued Images appear too Printer needs calibration 1 Load paper into different printer dark or too light 2 f you now achieve images your original printer needs calibration 3 Call Face Place for service assistance 1 During booth operation watch for dead dim Lamp problem flickering or off color fluorescent tubes 2 Replace bad lamps 3 If lamp replacement doesn t provide normal operation replace starter or ballast as neces sary 4 While checking lamps don t forget dome lamp 1 Pictures OK with Logic Board in another booth Faulty Camera Logic Call Face Place for RMA number Board or Microcontroller 2 Shut off and unplug booth Board 3 Send in Logic Board and Microcontroller Board for service S NOTICE Toll free service phone 888 607 2444 Face Place Digital Photo Booth Model DPB1 BW Service Manual 38 Chapter 6 Troubleshooting Sound Troubleshooting Table No sound Improper volume setting 1 Use LCD SOUND VOLUME adjustment to select volume level 2 Key B to raise setting or toggle back to 0 4 Check volume levels at LCD Display examples SOUND VOLUME 0 means no sound SOUND VOLUME 8 means very loud sound 3 Key A to exit to Attract Mode normal opera tion cable Reconnect cable Faulty speaker 1 Before replacing speaker test it by touching its leads to 1 5 volt battery Either lead to positive Other lead to negative 2 Speaker clicks Speaker s OK 3 No
58. und demonstrates the new volume level Booth software includes nine sound levels zero through nine Level 0 is totally off Level 1 is very quiet Level 8 is very loud After you reach Level 8 the next sound level becomes zero again Face Place Digital Photo Booth Model DPB1 BW Service Manual 20 Chapter 4 Operation CHAPTER 4 OPERATION Loading Paper A WARNING AVOID BURNS AND HEAD DAMAGE Don t touch the print head TURN OFF the printer before loading paper O CAUTION Only use Polaroid QS BW thermal paper Face Place part FP0006 in the printers Using other paper damages your printers and voids your warranty BEFORE LOADING THE ARBOR use a clean soft dry cloth to remove dust from paper PROPERLY ORIENT paper on the loading arbor AVOID getting fingerprints or perspiration on the paper s glossy surface BEFORE THREADING PAPER around the rollers first thread it into the print head 1 Unlock and open the side service door 2 Turn off printer power by pressing the AC power switch The power switch is on the back of the printer See Figure 2 j 3 Remove the strapping tape from the paper roll Wipe dust from the paper roll with a clean dry cloth 4 Remove the printer cover See Figure 1 p 5 Release and lift the thermal print head Press the green release button labeled Push See Figure 3 below Face Place Digital Photo Booth Model DPB1 BW Service Manual 21 Chapter
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