CLJ9500/ 9500mfp Unclearable “Replace Transfer Kit” Message
Contents
1. CLJ9500 Unclearable Replace D Transfer Kit Message ae ai 9500mfp Security Level For HP and Channel Partner Internal Use Date Written Updated November 14 2006 Document Number c00414127 Document Summary v On occasion the front panel message Replace Transfer Kit will not clear even after a new Transfer Kit has been installed v After troubleshooting the issue it may be necessary to replace the SR44 sensor Issue Description A Replace Transfer Kit message on the control panel of the CI9500 9500mip that can not be cleared could be caused by two different things 1 C9500 or the CLI9500mtp s have been seen to post the Replace Transfer Kit on the control panel before the 200 000 page point 200K is the recommended life for the transfer kit and the customer is unable to clear the message 2 Replace Transfer Kit occurs as expected at the proper page count 200 000 pages however the customer is unable to clear the message after replacing the transfer kit The error creates a hard stop to the printer until the message is cleared and the customer cannot clear the message via the front panel Reset menu Technicians have unsuccessfully tried to clear the message by clearing the Transfer Kit count in service mode Issue Background There are two scenarios when the control panel will post a Replace Transfer Kit The first and primary instance is at 200 000 pages when the transfer belt has reached2. nsor see figure 2 thus blocking the path of the light This will remove the error message Figure 3 Figure 4 If the Alignment is off see figure 3 check the seating of the sensor housing and the sensor itself If the seating is correct but the alignment is still off replace the ITB If the Alignment is correct see Figure 4 check to see it the sensor is working properly Tape the flag on the ITB so the hole is covered make sure it s opaque so light can t get through See figure 5 Re insert the ITB e If the error is still present replace Sensor 44 See pages 262 and 313 in the Service Manual PN WG8 5624 000CN e It the error goes away the sensor is working properly Check that the cable connections are secure by reseating the connections See page 262 for cable connection locations e If the error does not go away use the following workaround Figure 5 Page 3 of 4 1 Turn the printer off and pull the power cable from the engine 2 Have the customer remove all toner image drums the toner bottle and cleaning blade the transfer roller and ITB Close the doors plug the power cable into the engine and power on the unit The unit will begin the boot cycle and then request the consumables 5 Install the consumables as requested on the front control panel by the engine closing the doors between each installation the only exception being the toner and image drums When the first toner or image d
3. rum is requested have the customer install all four toner or image drum cartridges a oid At this point it is hoped that the error has been cleared If the error has not been cleared please escalate the case for visibility and next steps Feedback Requested Please gather the following information If the printer cannot print due to the unclearable error have the customer view the Embedded Web Server to obtain the information 1 If the error was cleared with the workarounds provided which workaround cleared the message 2 Serial number and model of engine 3 The current page count of the engine 4 Firmware revision 5 When the message appeared I E Was the customer aware it was to be replaced as expected or was the message prematurely posted 6 What was occurring when the message posted A print job A jam was cleared Coming out of power save etc 7 Ifthe error could be cleared please also gather for Division a Contiguration page b Event log c Supplies status page d Menu map e Usage page Document Attributes Author Cindy Kyle Color LaserJet Technical Marketing Product Models HP Color LaserJet 9500n 9500hdn 9500gp HP Color LaserJet 9500mtp Product Numbers C8547A C8546A Page 4 of 4
4. the recommended end of life In this instance replacing the transfer kit should clear the message if it does not see workaround listed below The second instance where the Replace Transfer Kit message may appear is when the device is not recognizing the presence of the Intermediate Transter Belt ITB for some reason or is sensing that the belt has shitted and is not aligned In this instance further troubleshooting should be performed See workaround listed below Page 1 of 4 Solution Workaround When a Replace Transfer Kit message appears on the control panel follow these steps 1 Print out a Supplies Status Page and check the Image Transfer Kit page count if it is at 200 000 pages replace the transfer kit with a new kit part number C8555A 2 Ifthe page count is not at 200 000 pages or within 20 of that range 160K or higher check the alignment of the ITB sensor flag sensor 44 Checking the alignment of the ITB sensor flag SR44 What are we looking at a Pulling the ITB out of the drawer notice the flag see figure 1 tall Take the ITB out of the drawer and look inside to the left You will notice the sensor itself See figure 2 Figure Figure 2 Page 2 of 4 On the picture to the left Figure 3 the tab on the ITB has the hole aligned so the sensor has light passing through This creates the error message If this is a new ITB the hole should be to the right of the se
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