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Lexmark X463, X464, X466 Series 7014

1. li o J10 J4 JP a El 1 us sas 37 J99 J2 J35 J30 J28 5 4 Service Manual Lexmark X46x series engine board J500 J5 alt fa 1 7014 xxx 01 Locations and connections 5 5 7014 xxx Lexmark X46x controller and engine board connector pin values Note The connections listed below are located on the controller board or the engine board The comments column lists which board the connection appears on Note See the wiring diagram at back of book These values were measured with all connections made plugged or with only one connector at a time unplugged to expose the pins Always disc
2. Error Description Action 200 13 The input sensor is covered when the media is not Remove the toner cartridge PC kit and inspect the expected media in machine during warm up input sensor flag Replace the flag if necessarv 200 14 Trailing edge cleared manual feed but did not Remove the toner cartridge PC kit At the front successfully debounce the sensor Potential causes remove the upper front guide and inspect the flag on are a small gap or a bouncy manual feed sensor the manual input sensor If the flag is loose then replace it See Media manual input sensor on page 2 52 200 15 UNRECOVERABLE NO GAP JAM Engine detected Remove the toner cartridge PC kit At the front no gap at the manual feeder sensor attempted to open remove the upper front guide and inspect the flag on the gap by stopping the feed rolls but no trailing edge the manual input sensor If the flag is loose then was ever seen at the input sensor replace it See Media manual input sensor on page 2 52 Verify that the media is approved Inspect the wear strips in the input tray and replace if necessary 200 16 Transport motor error detected Inspect the main motor See Main motor service check on page 2 40 200 17 Took too long to ramp up transport motor 200 18 Manual feeder sensor never became uncovered from Remove the toner cartridge PC kit At the front the sheet ahead remove the upper front
3. Error code Description Action 813 Timeout occurred after waiting too long e Adjust Receive Threshold to receive a good frame 814 Tried too manv times at selected speed e Adjust Transmit Level using V34 modulation scheme e Adjust to a lower modulation scheme 815 Fax transmission was interrupted due e Troubleshoot MFP if error persists See to power failure Modem fax card service check on page 2 63 818 Fax transmission failed due to Adjust Memory Use setting to allocate insufficient memory to store scanned more memory for send jobs image 819 Fax transmission failed due to Adjust Memory Use setting to allocate insufficient memory to store received more memory for receive jobs image 81A A timeout occurred during transmission Select a lower Max Speed value under of a page in ECM mode Fax Send settings 880 Failure to transmit training successfully e Select a lower Max Speed under Fax in V17 V29 V27 terminal modulation Send settings schemes e Adjust the Transmit Level e Check line quality 881 Failure to transmit training successfully e Select a lower Max Speed under Fax in V33 V29 V27 terminal modulation Send settings schemes e Adjust the Transmit Level e Check line quality 882 Failure to transmit training successfully e Select a lower Max Speed under Fax in V17 V29 terminal modulation Send settings schemes e Adjust the Transmi
4. 7 12 40X5039 Wireless ISP Adapter EMEA 7 12 40X5057 80 GB Hard disk drive TAA eee 7 12 40X5315 ISP screw ee ee ee eee ee eee 7 12 40X5316 14 Pin JST for ISP Cable 7 12 40X5317 Standoff Tee w Thumbscrew 7 12 40X5318 Thumbscrews 2 rrr rrr rr er eee ee eee 7 12 40X5344 Fuser assembly 115 V or 7 9 40X5345 Fuser assembly 230 V 7 9 40X5346 Fuser assembly 100 V re renee ees 7 9 40X5358 MPF tray assembly eee reer e eee eee 7 11 40X5359 Nameplate cover 22 reer rere err re eee eee ee eee ee 7 3 40X5360 Access door open sensor assembly 7 9 40X5363 Duplex gear drive CBM lt 7 11 40X5364 Transfer roll bearings gear spring CBM 7 11 40X5365 Duplex and media sensor assembly o 7 9 40X5366 Manual input sensor assembly ee ee 7 9 40X5367 Main drive gearbox in motor 7 11 40X5368 Manual feed clutch CBM 7 11
5. 2 2 ene nn nn eee eee eee 7 3 Rear door ooo ee eee eee eee 7 3 LVPS HVPS card assembly 220V 100 7 9 LVPS HVPS card assembly 110V ei e 7 9 128MB DIMM 2 2 ini sais te ere a cnt Sri a oe a i ia 7 12 256MB DIMM lt She cca cce sce ies eee a is 7 12 512MB DIMM S2 gt si ot cece se ee ate tees ase sees 7 12 Print cryption card assembly 2 2 0 eee eee eee eee eee eeee 7 12 Korean font card assembly eee ee ene ee ee neers 7 12 Simplified Chinese font card assembly eee eee ee 7 12 Traditional Chinese font card assembly 7 12 Japanese font card assembly 2 2 2 e eee eee eee ee ee eee 7 12 RJ 11 cable w Toroids ee eee eee eee ee eee 7 12 Field relocation packaging kit eee eee eee eee eee eee 7 11 Relocation kit assises 200 iia ee Sse eke sachets Bae sree sai Sok Sasi ore Sid Ruane 7 12 Part number index l 7 7014 xxx l 8 Service Manual
6. eee eee ee eee eee ee 7 11 40X5398 Optional 250 sheet tray 7 7 40X5399 Optional 550 sheet tray 7 7 40X5400 110 V maintenance kit 7 11 40X5400 Low voltage 110 V maintenance kit 6 1 40X5401 220 V maintenance kit 7 11 40X5401 High voltage 220 V maintenance kit 6 1 40X5402 100 V maintenance kit 6 1 7 11 40X5440 Tray 2 paper feed tires 7 11 40X5451 Paper feed ACM tires e reer eee reer eee eee 7 11 40X5453 Media ACM drive assembly eer e errr e eee ee 7 11 40X5470 ADFinputtray 7 5 40X5471 ADF separator roll 7 5 40X5472 ADF separator pad 7 5 40X5540 ADF cable 7 7 7 5 40X5606 14 Pin JST for Fax Cable eee ee eee eee ee 7 12 40X5614 Top cover ass
7. Quick Disk Test Test Passed message displays if the test passes and the power indicator turns on solid Quick Disk Test Test Failed message displays if the test failed and the power indicator turns on solid 2 Press Stop NB to return to the Device Tests menu Disk Test Clean Warning This test destroys all data on the disk and should not be attempted on a good disk Also note that this test may run approximately 172 hours depending on the disk size To run the Disk Test Clean Test 1 Touch gt to select Disk Test Clean from the Device Tests menu Contents will be lost Continue message displays to warn the user that all contents on the disk will be lost 2 Touch Yes to continue and No to exit If Yes is selected the following screen displays and updates periodically indicating the percentage of test completed Formatting Disk 1 1 0 DO NOT POWER OFF The power indicator blinks during the test Note The test can NOT be canceled 3 28 Service Manual 7014 xxx 3 Once the test is complete the power indicator turns on solid and either the message Disk Test Clean Test Passedor Disk Test Clean Failed appears If the message indicates failure the disk is unusable PRINTER SETUP PRINTER SETUP Defaults lt US gt A Printed Page Count 127 Permanent Page Count 127 Serial Number XXXXXXX Engine Setting 1 J 0 gt Engine Setting 2 dl 0 Pu a The t
8. The media fails to feed from Tray 1 e Frictional force between tires and media is less than resisting force e Remove the media from Tray 1 and fan it e Make sure Tray 1 is selected from the printer driver Do not overfill the tray e Check the condition of the rubber on the paper feed rolls Replace if worn or contaminated e Verify that the ACM clutch is functioning correctly The media fails to feed from the optional Tray 2 e Incorrect tray selection or inadequate picking force by tires Make sure the correct tray and media type are selected from the driver e Make sure the tray is pushed all the way in e Remove the media from the optional Tray 2 fan it and reload e Check the rubber on the paper feed tires for dirt or any other debris Replace as necessary e Check the paper path in the tray for burrs or debris that may hinder media movement e Make sure the media does not exceed the stack height indicator Load Paper displays even though there is media loaded in the optional Tray 2 e The input sensor does not sense media after picking e Make sure the tray is pushed all the way in e Press B e Check the feed tires See two preceding actions The printer does not print after a paper jam has been cleared e The printer is waiting on the next command e Clear all jams e Press and release E or open and close the printer cover to restart the printer Make sure the print cart
9. e Service Manual Lexmark X46x series 7014 431 7014 636 7014 637 7014 63w e Table of contents e Start diagnostics e Safetv and notices e Trademarks e Index LEXMARK 7014 xxx Edition Mav 5 2009 The following paragraph does not apply to any country where such provisions are inconsistent with local law LEXMARK INTERNATIONAL INC PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in later editions Improvements or changes in the products or the programs described may be made at any time Comments may be addressed to Lexmark International Inc Department D22X 002 1 740 West New Circle Road Lexington Kentucky 40550 U S A or e mail at ServicelnfoAndTraining Lexmark com Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you References in this publication to products programs or services do not imply that the manufacturer intends to make these available in all countries in
10. 294 06 ADF Backfeed Jam A jam is detected at the ADF exit sensor 295 01 Scanner Disable Page at CCD ADF page gap is too small Not enough to re initialize the image processing unit Remove paper from the ADF 295 02 Scanner Disable Page at CCD The ADF page gap is too small not enough room to accelerate after pausing Remove paper from the ADF Diagnostics information 2 25 7014 xxx Service error codes Service error codes are generally non recoverable except in an intermittent condition when the printer can be put into POR to temporarilv recover from the error condition Error Description Action 8XX Scanner service errors 840 01 The scanner is disabled and can t be used Enter the configuration menu and re enable the Scanner scanner module Go to 840 xx service check disabled on page 2 55 840 02 The scanner is disabled and can t be used This message is posted when the MFP PORs Scanner Enter the configuration menu and re enable the auto scanner module Go to 840 xx service check disabled on page 2 55 841 Image Pipeline Image pipeline ASIC Go to CCD service check on page 2 57 Also Go to Flatbed PRT SIZAR out of band interrupt home position service check on page 2 58 842 Communication Failure Communication failure Go to CCD service check on page 2 57 843 Scanner Failure Carriage failed to move to Home of C
11. 7014 xxx USB scan to local 3 4 USB speed 3 16 wipe disk 3 13 wiper message 3 15 configuration menu 3 2 accessing 3 1 available menus 3 2 Factory Defaults 3 6 Panel Menus 3 4 PPDS Emulation 3 5 Controller board service check 2 35 cooling fan service check 2 37 cover interlock switch service check 2 37 D dead machine service check 2 38 defaults EP defaults 3 31 factory defaults 3 6 US Non US defaults 3 29 diagnostics menu DEVICE TESTS Disk Test Clean 3 28 Quick Disk Test 3 28 DUPLEX TESTS Duplex Feed 1 3 26 Duplex Feed 2 3 26 Motor Test 3 25 Quick Test 3 24 Sensor Test 3 25 Top Margin 3 25 EP SETUP Charge Roll 3 32 EP Defaults 3 31 Fuser Page Count 3 31 Fuser Temp 3 31 Gap Adjust 3 32 Print Contrast 3 32 Transfer 3 32 Warm Up Time 3 31 EVENT LOG Clear Log 3 33 Display Log 3 32 Print Log 3 33 HARDWARE TESTS Button Test 3 21 DRAM Test 3 22 Panel Test 3 21 INPUT TRAY TESTS Feed Test 3 26 Sensor Test 3 26 OUTPUT BIN TESTS Feed Test 3 27 Sensor Tests 3 27 PRINTER SETUP Index l 1 7014 xxx Configuration ID 3 30 Defaults 3 29 Edge to Edge 3 30 engine settings 3 29 Model Name 3 29 Page Count 3 29 Perm Page Count 3 29 Serial Number 3 29 SCANNER TESTS ASIC Test 3 34 Feed Test 3 34 Sensor Tests 3 34 diagnostics mode 3 17 accessing 3 1 available tests 3 17 diagnostics mode Registration 3 18 didital imaging specifications 1 9 DRAM Test 3 22 duplex tests Duplex Feed 1 3 26 Duplex Feed 2 3
12. Operator panel service check on page 2 43 Verify 24 V dc input from the LVPS HVPS 1 Turn the printer off 2 Disconnect the LVPS HVPS cable from the engine board at J502 3 Turn the printer on 4 Verify 24 V dc on positions 6 17 and 19 of the cable connector LVPS HVPS 5 If voltage is correct then check the continuity in the other conductors of the cable If the cable is good then turn the printer off and check the connectors to the controller board 6 Verify that pins 10 12 14 16 and 18 on both the cable and the card connector are grounded 7 If grounds are not correct on the cable but the cable passes continuity otherwise then check the LVPS HVPS 8 If the grounds are not correct on the engine board then replace the engine board Check with one probe on the connector pin and the other on the card s ground plane found at each screw head Engine board voltage outputs Turn the printer off and plug the LVPS HVPS cable into J502 of the engine board See the wiring diagram at the end of the manual which identifies the output voltages and grounds for a good engine board Turn the printer off before plugging or unplugging any connectors LVPS HVPS Verify main power to engine board With the printer off unplug the LPS HVPS cable at J502 on the controller board Verify grounds on pins 10 12 14 16 and 18 for both the cable and the engine board If any of these grounds are incorrect t
13. 6 Restart the printer If the eight LEDs on the bottom of the keyboard card illuminate but the display fails to illuminate replace the touchscreen display 7 If the eight LEDs fail to illuminate replace the keyboard Button keypad If the touchscreen is ok POR into Diagnostic mode and perform the Button test under the Hardware tests If the buttons do not respond then replace the keyboard Paper feed service checks Paper jam error indication during POST FRU Action Fuser exit sensor If the exit sensor flag which is visible at the back of the fuser is in any position other than vertical then the printer will display a paper jam Make sure the flag is operating freely Replace the fuser if the sensor is damaged Input duplex sensor Manual feed sensor Make sure the input paper feed sensors are working properly A stuck or incorrectly installed sensor causes a paper jam indication Diagnostics information 2 43 7014 xxx Media picks but stops halfwav through the printer FRU Action Input duplex sensors under print cartridge assemblv Input sensor manual Stairwav cables Check the stairway cables to verify they are properly connected to the engine board at connectors J500 and J501 and on the controller board at connectors J26 and J27 If they are properly connected verify continuity on both cables If this fails replace the cables Make sure the input
14. 2 60 Service Manual ADF feed errors service check 7014 xxx removal on page 4 63 or Simplex ADF removal on page 4 64 Does this fix the situation Step Questions actions Yes No 1 If the ADF is multi feeding check for Clean them with a lint free Replace the separator pad and dirt on the ADF separator pad and cloth and isopropyl alcohol ADF pick roll ADF separator rollers Are they dirty 2 If the paper is skewing when it is fed Go to step 3 Set the paper guides so they into the ADF check the paper guide contact the edges of the paper width Is it set correctly 3 If paper is skewing when fed or Properly close the top cover If the paper is jamming in the jamming check to see if the top cover ADF See ADF paper jam is open or ajar Is the ADF top cover service check on page 2 60 open or ajar 4 Is paper failing to feed into the ADF Go to step 5 There is no issue 5 Is the leading edge of the paper Use different media Go to step 6 wrinkled or torn 6 Perform the ADF paper present Go to step 7 Properly connect all the sensor test Go to Scanner Tests connections in the ADF relay on page 3 25 card Is the sensor working properly 7 Check the actuators to see if they are Replace the ADF Go Go to step 8 jammed or damaged to Duplex ADF removal on Are they jammed or damaged page 4 63 or Simplex ADF removal on page 4 64 8 Properly connect
15. 40X5369 Manual feed solenoid s errr rr reer eee ee re eee eee eee 7 9 40X5370 Media feed ACM clutch 7 9 40X5371 MPF feed clutch ee 7 9 40X5372 Media exit guide assembly redrive 7 11 40X5379 Front door cover 22 errr ere ee re ee ee ee eee eee eee ee 7 3 40X5380 Complete duplex assembly 7 11 Part number index l 5 7014 xxx 40X5381 Primary tray 7 7 40X5381 Primary tray 7 3 40X5382 Wear strips 250 sheet trays optional and primary 7 7 40X5383 Upper front frame assembly ee ee 7 11 40X5385 Toner low sensor errr reer ere eee ee eee eee eee eee 7 9 40X5387 LSU E460dn E460dw printhead 7 9 40X5392 Cooling fan screws included 7 9 40X5394 Tray 2 assembly eee eee eee 7 7 40X5395 550 sheet Tray 2 assembly _ 7 7 40X5396 Screws miscellaneous 7 11 40X5397 Front mounts
16. 7014 xxx networking 2 41 operator panel 2 43 option card 2 46 paper feed 2 43 paper jam during POST 2 43 paper never picks 2 44 paper picks but stops 2 44 paper picks sheets 2 44 paper trees curls 2 45 print quality 2 47 black page 2 48 blank page 2 47 heavy background 2 48 image density 2 49 light print 2 50 partial blank image 2 49 poor fusing of image 2 49 toner on back of page 2 50 white or black lines 2 50 printhead 2 54 scanner fax copy 840xx error check 2 55 ADF cover open 2 59 ADF duplex service check 2 62 ADF feed errors 2 61 ADF paper am 2 60 black page or blank page 2 57 CCD service check 2 57 escalating a fax issue to second level support 2 68 fax reception service check 2 66 fax transmission service check 2 64 flatbed home position 2 58 flatbed motor 2 57 modem service check 2 63 transfer roll 2 54 tray 2 2 55 USB port 2 46 service error codes 2 26 special tools 1 13 specifications connectivity 1 3 digital imaging 1 9 fax 1 12 input trays 1 4 memory 1 2 operating systems 1 3 photoconductor capacity 1 4 print media 1 5 scan and copy 1 10 toner capacity 1 4 start 2 1 symptom tables 2 2 POST 2 2 printer 2 3 symptoms scan fax and copy 2 4 T tools 1 13 Top Margin 3 18 Index l 3 7014 xxx duplex 3 25 transfer roll parts catalog 7 11 service check 2 54 trsy 2 service check 2 55 U Understanding the home screen 2 7 USB port service check 2 46 user attendance messages 2 13 Using the to
17. There is not strips in the tray and replace if they are worn enough time since prior image finished to start new image 200 26 The trailing edge never cleared the input sensor when feeding out the media that was detected during warm up 200 27 Printhead Driver Mirror motor fell out of lock condition Check the printhead See Printhead service after the media at the input sensor more time elapsed since the printhead than the expected stable lock time but less than the printhead jitter stable specification Mirror motor fell out of lock condition after media at the input sensor more time elapsed since the printhead than expected stable lock time but less than the printhead jitter stable specification check on page 2 54 Diagnostics information 2 21 7014 xxx cover open close event It is likely that the jam was never cleared Error Description Action 200 28 First writing line of a page at the developer nip but Verify that the media is approved Inspect the wear laser servo cleanup is not complete Likely pre staged strips in the tray and replace if they are worn media or a fast paper feed 200 29 Printhead drive control out of range due to an external Check the cable routing for the printhead See event beyond what the control is designed to handle Printhead service check on page 2 54 Probable causes ESD or noise on
18. Wid ABS P FFARR BE AY YoU Fi Bt o INS WER CHEI m KER AEREE FE TA EIERE IIET m A LD B TES mi EA o BURA BUT IES IY MDA Safety information xix 7014 xxx Preface This manual contains maintenance procedures for service personnel It is divided into the following chapters 1 N 99 pW N General information contains a general description of the printer and the maintenance approach used to repair it Special tools and test equipment as well as general environmental and safety instructions are discussed Diagnostic information contains an error indicator table symptom tables and service checks used to isolate failing field replaceable units FRUs Diagnostic aids contains tests and checks used to locate or repeat symptoms of printer problems Repair information provides instructions for making printer adjustments and removing and installing FRUs Connector locations uses illustrations to identifv the connector locations and test points on the printer Preventive maintenance contains the lubrication specifications and recommendations to prevent problems Parts catalog contains illustrations and part numbers for individual FRUs Conventions Note A note provides additional information Warning A warning identifies something that might damage the product hardware or software There are several tvpes of caution statements CA
19. e La seguretat d aquest producte es basa en l avaluaci i aprovaci del disseny original i els components especifics El fabricant no es fa responsable de les questions de seguretat si s utilitzen peces de recanvi no autoritzades e La informaci pel manteniment d aquest producte est orientada exclusivament a professionals i no esta destinada a ning que no ho sigui e Elrisc de xoc el ctric i de danys personals pot augmentar durant el proc s de desmuntatge i de servei d aquest producte El personal profess les mesures convenients ional ha d estar ne assabentat i prendre e PRECAUCI aquest s mbol indica que el voltatge de la part de l equip amb la qual esteu treballant s perill s Abans de comencar desendolleu l equip o extremeu les precaucions si per treballar amb l equip l heu de connectar E e EASKE FIAU 38 1784359 Ws ase PAE 97 oe et ee le e ds il sl a le FUE WES JON OE OW HE AAS FIA EA eee let wT lar eee teal sj ee ARM El WO Se H MATL A Qs 4 A ALC 10 L A E LE IC of T KH e ENES E A E E Yo PAY SYS ENTS CI NUT ir E E Tate WAS AAA LATA Sle l A l a E El ea Ae Sele eee EH FSE ae SA R mo Erea e AREA ED ARA AE MARA RAM EA E fih MRAZ ARA HE RA AN SEE HA 2 AS mR EP a AES ERS A EF NE th AAE Ho e APA AEB EARRA Se INE ESI m EW IB A AEA DAA N T
20. toner e Replace the toner cartridge Solid black areas on transparencies e There is a mismatch in the transparency and what the software is expecting e Choose a different fill pattern in the software program e Remove the toner cartridge and gently shake it from side to side to redistribute the toner e Try a different type of transparency e Replace the toner cartridge Faint images or repetitive spots appear on the page e Select a different media type or form type setting from the printer driver e Try a different type of paper Media designed for copiers gives the best quality e Replace the toner cartridge Pages are blank e The print cartridge may be out of toner or defective Replace the cartridge e There may be a software error Re initialize the printer by turning it off and back on e With the printer off check the printhead beam path If clear then check for a printhead error on POR See Printhead service check on page 2 54 e Also see Blank page on page 2 47 2 52 Service Manual 7014 xxx Print qualitv problems Continued Problem Cause action The printer is on and indicates readv but nothing prints e Make sure the parallel or USB cable is not damaged and is firmly plugged into the connector on the back of the printer e Make sure the toner cartridge assembly is installed properly e Print the menu page using the Menu Settings Page in the Repo
21. 152 MOA BORA 2138 HELEH 158 AOA ASSES HNE HOS 7l FEJLICI B HERES 5 Yeloes AS falo JJOLHEEA 770 795 LIL DJEJOj mel SScte Class ill 3b alo HFA Aa REL alo AAMT BREE AA Ae BOIL FAL BS 8 EE HAS MHA Eo 7 9 Class SEQ alo H AZo cH 3428 913 SAS AELIEI Notices and safety information XV 7014 xxx xvi Service Manual 7014 xxx Lithium warning CAUTION This product contains a lithium batterv THERE IS A RISK OF EXPLOSION IF THE BATTERV IS REPLACED BY AN INCORRECT TYPE Discard used batteries according to the battery manufacturer s instructions and local regulations Safety information The safety of this product is based on testing and approvals of the original design and specific components The manufacturer is not responsible for safety in the event of use of unauthorized replacement parts The maintenance information for this product has been prepared for use by a professional service person and is not intended to be used by others There may be an increased risk of electric shock and personal injury during disassembly and servicing of this product Professional service personnel should understand this and take necessary precautions CAUTION When you see this symbol there is a danger from hazardous voltage in the area of the product where you are working Unplug the product before you begin or use caution if the product must receive power in order to perform the task Consignes de s curit
22. 4 Touch the Copy Quick Test Page item 5 After the quick test page copies touch Flatbed 6 Use the qor p to increase or decrease the settings value for the left or top margin Note Each button press moves the margin values one pixel in the respective direction 7 Touch Submit to accept the value 8 Place the print quick test page on the flatbed and touch Copy Quick Test 9 Repeat steps 5 and 6 as needed To exit RESGISTRATION press BACK s or STOP gg 3 8 Service Manual 7014 xxx Disable Scanner This menu item is used to disable the MFP scanner if it is malfunctioning The MFP must be powered off and on for the new settings to take effect To change this setting 1 Touch Disable Scanner from the Configuration Menu 2 Touch 4 or b to scroll through the setting s other possible values The settings are Enable Disable ADF disable 3 To save the setting s new value touch Submit Paper Prompts When a tray is out of the indicated paper size a prompt is sent to the user to load paper in a tray This setting controls the tray the user is directed to fill Selections are Auto default MP Feeder and Manual Paper To change this setting 1 Touch Paper Prompts from the Configuration Menu 4 setting s current value p appears on the touch screen 2 Touch 4 or p to scroll through the setting s other possible values 3 To exit this screen without changing the setting s value touch Back 4 To save th
23. 43 db changing it to 45db will decrease the received signal level by 2db and changing it to 41db will increase the received signal level by 2db Recommended adjustment range is between 33db and 48db in 2db steps Did this fix the problem Problem resolved Go to step 20 20 Press 411 to enter the SE Menu Select Print Logs Print the T30 transmission job log Check the error code being reported See Fax error codes on page 2 31 Perform the suggested resolution for the error Did this fix the problem Problem resolved Contact your second level of support See Escalating a fax issue to second level support on page 2 68 Diagnostics information 2 67 7014 xxx Escalating a fax issue to second level support Before contacting the second level support go to the SE menu on the MFP and generate a Fax error file This file contains machine settings information and debug information that will help second level support determine the cause of a failure To generate the fax error file perform the following steps 1 Ina Web browser type http MFP ip address se 2 The MFP s SE menu page will displav Click the Dump Job Historv link The following displavs Fax Job Log Wednesday 2006 02 08 11 25 Action Date Time Job Length Station Name Number Pages Status SCAN 1969 12 31 19 00 9 OK SEND 2006 02 01 13 55 73 17 53 4039 2 CANCELED SEND 2006 02 01 13 56 74 17 53 40
24. ADF unit See ADF unit removal on page 4 85 Raise the flatbed unit to the up position Remove the controller board shield See Controller board shield on page 4 11 Disconnect FBmtr from connector J28 FB home from connector J13 CCD from connector J30 and Plegnth sensor cables from connector J12 on the controller board Using a flatbed screwdriver depress the lower tab on the kickstand and lift the kickstand out of the left rear frame assembly 7014 xxx 10 Remove the e clip A from the flatbed hinge rod 12 Lift and remove the flatbed unit from the MFP Repair information 4 87 7014 xxx 13 Remove the kickstand B B C D 14 Remove the two flatbed supports C These will be used on the new flatbed 15 Remove the controller shield D This will be used on the new flatbed Scanner assembly removal 4 88 Remove the left scanner cover See Left scanner cover removal on page 4 100 Remove the right scanner cover See Right scanner cover removal on page 4 101 Remove the left side cover See Left side cover removal on page 4 33 Remove the right side cover See Right side cover removal on page 4 77 Lift the flatoed and ADF assemblies to the up position Remove the controller board shield See Controller board shield on page 4 11 Disconnect the HVPS cable from connector J37 on the controller board Disconnect the front cover interlock switch cable from connector J11
25. Diagnostics information 2 63 7014 xxx Fax transmission service check Note Before performing this service check verifv that the correct countrv code for the MFP is selected This setting must match the country in which the MFP is used to transmit and receive faxes lf the setting is wrong with guidance from your second level support the modem settings can be changed in the Fax SE menu See step 14 These settings should only be changed Step Questions actions Yes No 1 Is the phone line properly connected to the Go to step 3 Go to step 2 modem card and the wall jack 2 Properly connect the phone line to the Problem resolved Go to step 3 modem card and wall jack Did this fix the problem 3 Test the phone line s ability to send and Go to step 5 Go to step 4 receive calls Did the phone line work properly 4 Use the MFP on a properly functioning Problem resolved Go to step 5 phone jack Did this fix the problem 5 Is the phone line being used by the MFP an Goto step 8 Go to step 6 analog line 6 Is the line being used a VOIP line Go to step 7 Go to step 8 7 Have the system administrator verify that Go to step 8 Stop here The issue is the VOIP server is configured to receive VOIP related The VOIP faxes provider needs to change Is the server properly configured the server configuration 8 Is the MFP on a PABX Go to step 9 Go to step 10 9 Enable Behind a PABX
26. ID 1 or Configuration ID 2 whenever you replace the system board The IDs consist of eight hexadecimal characters including O through 9 and A through F Note When the printer detects a Configuration ID that is not defined or invalid the following occurs e The default standard model Configuration ID is used instead e Configuration ID is the only function available in DIAGNOSTICS e Unless the menu is in DIAGNOSTICS Check Config ID displays To set the configuration ID 1 Touch mp to select PRINTER SETUP from the Diagnostics Menu 2 Touch mp to select Configuration ID 3 Touch the keyboard icon to display a keyboard with 1 through O and a through f The current values for Configuration ID 1 and Configuration ID 2 are displayed e Use keys to type the numbers for the two configuration IDs Use the left arrow to move over a digit from the right of the number toward the left When the numbers are correct touch Submit If you have a question touch the question mark icon To exit without changing the numbers touch Back Note Be sure to touch Submit or the number will not be changed Submitting Selection displays followed by the value for Configuration ID 1 Note If Invalid ID appears the entry is discarded and the previous Configuration ID 1 is displayed on the screen If the process is successful Submitting Selection appears on the display followed by the current value for Configuration ID 2 4 Restart the printer Edge
27. J14 gt 0V de 5 V dc 5 Vdc Ground Fuser exit sensor Engine Board J17 S 0 1 V dc 5 V dc 5 V dc Ground 24 V dc Main gear drive motor Engine Board J19 USB port Controller Board J23 1 1 V dc 5V dc 5 Vdc Ground Manual feed sensor Engine Board J24 24 V de 24 V de OV dc MPF clutch Engine Board J25 24 V de 24 V de 0 V dc Manual feed solenoid Engine Board J34 24 V de 24 V de O V dc Media feed clutch Engine Board J27 D ND D 0 D S 1 1V dc 5 V dc N a 5 Vdc 3 6 Ground Input and duplex sensor Engine Board J28 3 3 V dc 24 V de Ground Tray 2 Engine Board J504 5 Vdc 1Vdc O V dc Ground 5 Vdc OV dc Toner patch density sensor Engine Board Locations and connections 5 7 7014 xxx Connector Pin Value Value Comments cable plugged cable unplugged if different J502 1 3 5 7 11 5V dc LVPS Engine Board 13 15 4 5 Vdc 6 24 V de 17 19 24 V de Other OV dc J503 11 1315 5V de HVPS Engine Board 17 19 24V dc 10 12 14 16 18 Ground J37 11 1315 5V dc PS LVPS HVPS Controller Board 17 19 24V dc 10 12 14 16 18 Ground J30 3 4 14V AFE CCD Ribbon Controller Board 6
28. LOG from DIAGNOSTICS Configuration information including printer serial number controller code level engine code level operator panel code level font versions and cartridge information e Default values for the QUALITY MENU settings used to print the pages 3 20 Service Manual 7014 xxx Hardware Tests Select the following Hardware Tests from this menu e Panel Test e Button Test e DRAM Test e USB HS Test Mode Panel Test This test automatically toggles each pixel of the touchscreen through every contrast level beginning with the darkest and on to the brightest This test continues until you press Stop EB Button Test The Button Test verifies the operation of the buttons on the operator panel When you select Button Test a diagram of the operator panel appears on the panel When you press a button on the operator panel the corresponding touchscreen key is emphasized Touch Back to cancel the test Diagnostic aids 3 21 7014 xxx DRAM Test The purpose of this test is to check the validity of DRAM memory both standard and optional The test writes patterns of data to DRAM to verify that each bit in memory can be set and read correctly To run the DRAM Test 1 Touch mp to select DRAM Test from the menu The message DRAM Test Testing displays Then the message Resetting Printer appears and the power indicator light blinks red 2 Turn the printer off and on While the DRAM test executes the powe
29. MFP cover or on a metal table if the ESD sensitive part needs to be put down for any reason then first put it into its special bag Machine covers and metal tables are electrical grounds They increase the risk of damage because they make a discharge path from your body through the ESD sensitive part Large metal objects can be discharge paths without being grounded Prevent ESD sensitive parts from being accidentally touched by other personnel Install machine covers when the machine is not being worked on and do not put unprotected ESD sensitive parts on a table If possible keep all ESD sensitive parts in a grounded metal cabinet case Be extra careful in working with ESD sensitive parts when cold weather heating is used because low humidity increases static electricity Repair information 4 1 7014 xxx Removal procedures Remove the toner cartridge and media trav before removing other printer parts The toner cartridge should be protected from light while out of the printer We recommend disconnecting all external cables from the printer to prevent damage during service Unless otherwise stated reinstall the parts in reverse order of removal When reinstalling a part held with several screws start all screws before final tightening Remove the paper trav and print cartridge before proceeding with a removal 7014 xxx ACM pick tire roller removal 1 Place the printer on its side Note Be careful to not mar the fini
30. Name 3 29 models diagrams 5 1 5 2 trays available 1 4 modem fax card service check 2 63 N networking service check 2 41 O operator panel Button Test 3 21 display service check 2 43 LCD 2 5 Panel Test 3 21 Operator panel overview 2 5 option card service check 2 46 output bin sensor tests 3 27 P page count Fuser Page Count 3 31 Page Count 3 29 permanent page count 3 29 Panel Test 3 21 paper guidelines 1 6 recycled 1 7 unacceptable paper 1 6 paper feed service check 2 43 parts catalog covers 7 2 electronics 7 8 frame 7 10 options 7 12 power on self test POST 2 1 symptoms 2 2 print media trays by model 1 4 types and sizes 1 5 print quality pages using 2 47 print quality problems service check 2 47 solving 2 51 printer symptom table 2 3 printhead service check 2 54 Q Quick Disk Test 3 28 Quick Test 3 24 R registration 3 18 removals ADF separator pad 4 95 ADF separator roll 4 96 covers front access cover 4 8 procedures 4 2 S safety information v xvii safety inspection guide 6 1 scan and copy specifications 1 10 scan fax and copy symptoms 2 4 SE Menu 3 41 serial number 3 29 service checks 2 35 ADF paperfeed 2 60 ADF streak 2 59 black page 2 57 controller board service check 2 35 cooling fan 2 37 cover interlock switch 2 37 dead machine 2 38 engine board service check 2 36 flatbed 2 58 flatbed motor 2 57 fuser 2 39 LVPS HVPS 2 39 main motor 2 40 modem fax card 2 63
31. Norme di La s curit de ce produit repose sur des tests et des agr ations portant sur sa conception d origine et sur des composants particuliers Le fabricant n assume aucune responsabilit concernant la s curit en cas d utilisation de pieces de rechange non agr es Les consignes d entretien et de r paration de ce produit s adressent uniquement a un personnel de maintenance qualifi Le d montage et l entretien de ce produit pouvant pr senter certains risques lectriques le personnel d entretien qualifi devra prendre toutes les pr cautions n cessaires ATTENTION Ce symbole indique la pr sence d une tension dangereuse dans la partie du produit sur laquelle vous travaillez D branchez le produit avant de commencer ou faites preuve de vigilance si l ex cution de la t che exige que le produit reste sous tension sicurezza La sicurezza del prodotto si basa sui test e sulllapprovazione del progetto originale e dei componenti specifici Il produttore non responsabile per la sicurezza in caso di sostituzione non autorizzata delle parti Le informazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di assistenza autorizzato Durante lo smontaggio e la manutenzione di questo prodotto il rischio di subire scosse elettriche e danni alla persona piu elevato Il personale di assistenza autorizzato deve quindi adottare le precauzioni necessarie ATTENZIONE Questo simbolo indica la presenza
32. PPDS migration tool PDF v1 6 XPS HTML including DBCS SE SPSS SESS KISISIJSISZIJKRIK Direct image Vv Vv Compatibility Windows Macintosh Linux Windows Macintosh Linux Standard local connections USB Vv Vv Standard network connections Ethernet 10 100 Base Tx A A Wireless ethernet 802 11b g n x A Optional local connections Optional network connections A A external print server support All models are USB 2 0 Certified devices supporting Hi Speed data transfer 1 Includes the HD photo image format 2 Includes support for the following graphics formats TIFF TIF JPG GIF PNG BMP PCX AND DCX General information 1 3 7014 xxx Media trays and supply capacity Item excluding envelopes Lexmark X463 X464 Lexmark X466 Available input trays Integrated 250 sheet tray Vv A 50 sheet MP feeder Vv Vv 1 sheet manual feed slot x x Optional input sources 250 sheet drawer Vv Vv 550 sheet drawer A Vv Maximum input sheet capacity 850 850 excluding envelopes Manual integrated print duplex Integrated Integrated Envelope conditioning x x Available output trays Standard 150 sheet sensing bin A A Toner and photoconductor Toner cartridge 7 000 standard pages SWE 3 500 standard pages 1 7 000 standard pages SWET 3 500 standard pages 1 High toner
33. RAR a aOR RR A 3 1 Configuration menu CONFIG MENU ooccoccccc en 3 2 Available MENUS si n idrariids iia iia 3 2 Maintenance Count Value Maint Cnt Value o oooooccooncoccnc nanna 3 3 Reset Maintenance COUME sc 4000 A AA A A aed 3 3 Reset Photoconductor Maintenance Counter Reset PC Cnt 0 0 cece eee ene eee 3 4 USS Sca t Local ice a a eee eek eke 3 4 Print Quality Pages aicccaicccttcaea teams rene Raa ae A RA eGR A ROS AA A 3 4 Menu Settings Page i006 3cceoseo0tererenedes aero EEEE EEE IEEE IA 3 4 VS seis dm Sched B dy aed cede ae id geo ane l o ted 3 4 Panel Menus eiii ta ka Sika TA b Ba Gee Sema A DA kie eek ede eee 3 4 PPDS Emulation 40 ied mika deine AER AA AAA BR 3 5 Download EMU issa iedniietiieed ii Sa didas iaa ane Gie ar bi Riera i ins 3 5 Factory Detauls e Ra 3 6 Energy CONSEN E cacareado tance sd teehee ree BA een Ta Sad ADD L KERA a wea 3 6 Min Copy MEMON soriana 3 6 Mur Pad Job ASSISL 22 viwda sted seedntiedinin ba Beene phen ade are ae dane 3 7 Format Fax Storage vida cide e aa ned dnd eae eee ease 3 7 Fax Storage Location a iad sin etme saan AR RIO ER A ee B 3 7 ADF Ed e Erase i cua siege reek ca IIA iva daewadseiagunn ela 3 7 FB Edge Erase isir l cane cama damm oad RA Pana ae A A ad an A ERAS A 3 7 Scanner Manual Registration sssenunsannaennnsnnnasnnensnnsasenemsazanenan wan 3 8 Disable Scanner 00000 RA RARA RIO RN IA ERA AR A 3 9 Paper Prompts cc a da a AAA ARA 3 9 Envelo
34. Remove the metal screw B that secures the left cover to the front of the print engine frame B 5 Move the MFP to the edge of the table Repair information 4 33 7014 xxx 6 Depress the two tabs C on the underside of the MFP 7 Lift the left cover up and pull the bottom of the cover away from the MFP Front door access cover removal 1 Remove bumper See Nameplate cover removal on page 4 61 2 Remove the two screws A securing the front door access cover to the front door assembly 4 34 7014 xxx Lower front cover removal 1 Open the lower front cover 2 Disconnect the MPF pins A from the right and left sides of the lower front cover wa A 3 Flex the lower front cover and disconnect it first from its right hinge and then from its left hinge h Note An alternative to step 3 is to remove the front access door and remove the three screws from the right door mount See Front access door removal on page 4 25 and Door mount removal on page 4 17 Repair information 4 35 7014 xxx Installation note Use a flathead screw driver to press in on the door mount B while pulling on the front access door to connect the cover to the hinge C 4 36 7014 xxx LVPS HVPS removal 2 Remove the left side cover See Left side cover removal on page 4 33 1 Remove the rear cover See Rear door and lower rear cover removal on page 4 74 A 3 Place the printer on its
35. The settings are Auto which is the default and Full Full forces the USB port to tun at full speed USB PnP This setting is used to improve the MFP s compatibility with the host PC Note Some PCs contain chipsets that may be incompatible with this MFP To change this setting 1 Touch mp to select USB PnP from the Configuration Menu 2 Touch gt or lt q to change the value The values are 1 default and 2 3 Touch Submit to save the change Touch Back to cancel and return to the Configuration Menu Exit Configuration Menu Exit Config Menu Press M to exit the Configuration menu The printer performs a POR and restarts in normal mode 3 16 Service Manual 7014 xxx Diagnostics menu Entering Diagnostics menu Turn off the printer Press and hold 3 and 6 Turn on the printer A Release the buttons after ten seconds Available tests The tests display on the operator panel in the order shown Registration See Registration printer on page 3 18 Print tests See Print Tests on page 3 20 Hardware tests See Hardware Tests on page 3 21 Duplex tests See Duplex Tests on page 3 24 Input Tray Tests See Input Tray Tests on page 3 26 Output Bin Tests See Output bin tests on page 3 27 Base Sensor Test See Base Sensor Test on page 3 28 Device Tests See DEVICE TESTS on page 3 28 Printer setup See PRI
36. This setting affects the PostScript PCL PDF and XL emulators This function is not supported when the device generates output at 600 dpi resolution Require Standby This setting determines if the Standby Mode is On or Off The default is On To change this setting 1 Touch Require Standby from the Configuration Menu 2 Touch Back to cancel and return to the Configuration Menu 3 Touch Submit to save the change 3 14 Service Manual 7014 xxx If Standbv Mode is on the printer begins functioning in Standbv Mode when it remains idle for an amount of time The Standbv Mode enables the printer e To consume less energy than when operating in normal mode but not as little as when operating in Power Saver e To return to the Ready state more quickly than when operating in Power Saver LES Applications This disables all installed Lexmark Embedded Solution applications The default is Enabled To change this setting 1 Touch LES Applications from the Configuration Menu Note If an advanced password has been established you must enter this password in order to change the setting If no advanced password exists you can establish one by using the keyboard that appears on the LCD 2 Touch Back to cancel and return to the Configuration Menu 3 Touch Submit to save the change Key Repeat Initial Delay When a key is touched repeatedly this is the delay before the key begins repeating The delay ranges from 25 seconds to 5 secon
37. With the printer off clear the path or clean the lens The toner cartridge or fuser may be E N defective Try a different toner cartridge Inspect the fuser at its entry for debris BC B E Horizontal streaks The toner cartridge or the fuser mav be the cause due to excessive page count or defect B E Replace as needed If the lines are parallel and match the two intended ghost images then the Form Tvpe mav be incorrectiv set Check those settings The PC cleaner sump may be full Replace the PC kit Diagnostics information 2 51 7014 xxx Print qualitv problems Continued Problem Cause action Toner smears or rubs off the page e Toner is not being fused to the paper Replace the fuser e Change the media texture setting in the driver If special media is being used such as card stock or labels then be sure to select the correct media tvpe e Trva different kind of paper Paper designed for copiers gives the best qualitv fusing The print is getting light but the printer has not indicated it is low on toner e Toner is becoming low in the cartridge e The Toner Low message does not displav if the 1 500 page toner cartridge is installed Remove the toner cartridge and gently shake it from side to side to redistribute the toner e Replace the toner cartridge The Toner Low message displays e Remove the toner cartridge and gently shake it from side to side to redistribute the
38. ae HOMER AO i CHE IA 1 9 Scanner operating environments 00 0 cece eee eee eee 1 9 Scan PIGVIOW secs et8 neds ae takt ohee edhe t t Fa rhe red ar E he eE 1 9 Storage environments packed tic dtc0 ie Webb d au a b 1 9 Storage environments unpacked 62 bid said ladera 1 10 Mba dae eee A ae qe aoe A 1 10 Scan and copy specific specifications 00 0c eee 1 10 SCAN RESQUIIONS picor bro te adhd AAA 1 10 OUIUETRSOINNONS ciar e e A A o ei 1 10 Dupek SCAN arresonare a EAA E Goines eee E E 1 10 scan e outpuUr Tommal apagando id er ide 1 10 Supported COMPrESSIONS iouvcrorocre ire IA bia ab kin bi bia 1 10 ouppotiedi scan GESUNANONS aviar crrrr A DODREOADRECERREL MEER RS 1 10 Multiple copios 2 0iccorrprrrtr IAEA Eon e ee 1 10 Reduce ENTE i bidu b dae B Bilbel d BE io rs 1 11 Fax Specilications a a wisi e A A A i melee 1 12 PHONG network CONNSCIVIY veis ia i Als 1 12 FESCIOSCIIONS epoca ee sone EDERAL ADLER Lee AA 1 12 Miscellaneous FAX SpeCHiCdhOnSis s dccaacaneatehe ata hsmkws seer eene aba 1 12 TOD 216i eoeciaorn Seeaete AR A a ean baw na 20b ia es 1 13 ACTOS seria an Chima ahah CONS ORR RANIA AAA AAA Ea RRS 1 14 Table of contents ili 7014 xxx Diagnostics information 0 c cect nett teens 2 1 SION 424 6 2000 20200 40004 60 Rate OE DERE bEEEA DE Bal MERA MOREA EEE Ae bba PORE kabina 2 1 Symplomiables i Sd a b at eko b A id heh bea d aude bral ciated Waren a 2 1 Semice rfors BOI DOS psico
39. and has not been properly prepared for this Lili Operator panel service check use Install a new note Do not install both the controller pag i board and the operator panel at the same time without a POR in between 951 xx Error with secure NVRAM on the controller board Replace the controller board See Engine board service check on page 2 36 952 xx A recoverable MVRAM Cyclic Redundancy Check error Performing POR will clear this error occurred 953 xx NVRAM chip failure with mirror Replace the engine board See Engine board service check on page 2 36 Diagnostics information 2 29 7014 xxx Error Description Action 954 xx NVRAM chip failure with svstem part Replace the controller board See Controller board service check on page 2 35 955 xx The code ROM or NAND flash failed the Cvclic Redundancv Check or the NAND experienced an uncorrectible multi bit failure 956 00 RIP card failure processor failure 956 01 Processor overtemp 957 xx RIP card failure ASIC failure 958 xx Printer has performed more than 100 shift and reflash operations as a result of ECC bit corrections Firmware or controller board errors 959 01 Controller verification failure of pensive boot code Call the next level of support to update the firmware or replace the controller board See 959 02 Failure to authenticate Signature Verification Code Controller board ser
40. board assembly should apply 24 V dc to pin 2 e If voltage is not present then check or replace the engine board See Engine board removal on page 2 15 e If voltage is present then check pin 1 for 24 V dc as well If it is close to 24 V dc while the fan is still idle then replace the fan See Fan removal on page 2 24 Cover interlock switch service check Note Make sure open switch lever a print cartridge assembly is installed and the cover closes all the way engaging the cover FRU Action Cover interlock switch Disconnect the cover interlock cable from the controller board at J11 With the printer turned off 1 Verify continuity between cable pin 1 and pin 2 with the door closed and discontinuity with the door open 2 Verify continuity between cable pin 1 and pin 3 with the door open and discontinuity with the door closed 3 Verify discontinuity between cable pins 2 and 3 whether the door is open or closed e If any fail then replace the cover interlock switch e If both pass continuity then turn the printer on and measure 5 V dc on pin 2 at J11 on the controller board e Verify pin 3 at J6 is ground e If voltage or ground is not present then see Engine board service check on page 2 36 for more information Diagnostics information 2 37 7014 xxx Dead machine service check A CAUTION Check the AC line voltage The voltage should be within the following lim
41. bv source Emptv Low passThru Source Input trav emptv Input trav paper low Input trav pass thru sensor sensor sensor Trav 1 X X Tray 2 Xx X X Multipurpose tray X Envelope feeder X sensor selected Open displays e Empty Input tray empty sensor e Low Input tray paper low sensor e passThru Input tray pass thru sensor 4 Once this message displays the servicer can manually actuate each sensor The tray empty sensor can be actuated by hand however a sheet of paper can be used to cover the pass thru sensor When the sensor is closed Closed displays when the sensor is open Open displays 5 Press Stop BB to exit the test Output bin tests Feed Tests output bins Use these tests to verify that media can be fed to the standard output bin No information is printed on the media fed to the output bin because the printhead is not engaged during this test These tests can use any media size or envelope supported by the printer To run the Feed Tests for the output bins 1 Touch mp to select Feed Tests from the OUTPUT BIN TESTS 2 Touch gt to select the output bin you want the paper to exit into 3 Touch mp to select either Single or Continuous e Single feeds one sheet of media from the selected source e Continuous media continues feeding from the selected source until Stop MM is pressed Touch Back to return to OUTPUT BIN TESTS Sensor Test standard output bin This test i
42. cartridge 9 000 standard pages 9 000 standard pages Extra high yield 15 000 standard pages 15 000 standard pages Photoconductor kit Up to 30 000 2 Up to 30 000 2 1 Declared value in accordance with ISO IEC 19752 varv based on customer usage 2 Up to 30 000 pages based on an average of 3 pages per job and approximately 5 coverage per page Yields may 1 4 Service Manual Tvpes of print media Note Ensure trays are properly loaded Never mix media types within a tray 7014 xxx Source Sizes Types Weight Input capacity sheets Input tray 1 A4 A5 A6 JIS B5 Plain paper 60 90 g m e 250 paper letter legal executive recycled labels e 150 A6 250 sheet tray oficio Mexico folio bond letterhead 16 24 Ib 50 Anji statement preprinted colored paper light paper heavv paper rough cotton custom type x 2nd Drawer option A4 A5 JIS1 B5 letter Plain paper 60 90 g m e 250 paper legal executive oficio recycled labels e 550 paper sae es ca Mexico folio bond letterhead 16 24 Ib 50 nea awer statement preprinted colored paper light paper heavy paper rough cotton custom type x Multipurpose A4 A5 A6 JIS B5 Plain paper 60 163 g m e 50 paper feeder letter legal executive transparency 16 43 Ib e 15 labels oficio Mexico folio recycled labels e 10 transparencies statement bond letterhead p prepr
43. chart 1 User selectable parameters are stored in NVRAM Speed dial Non hard drive model 500 Hard drive gt 1800 Transmission Approximately 3 seconds per page Fax Storage X464e 12mb 5mb Fax logs 11 5mb Fax Storage 900 pgs X466e 80GB Hard disk space 4096 fax jobs Color fax Yes Fax from PC Yes Supported using PostScript driver for both local and network attach modes Caller ID Yes Junk FAX blocking Yes based on caller ID and remote station ID Tone Pulse Tone Default Pulse Yes Fax forward Yes Broadcasting Yes 46 destinations External phone interface Yes Manual mode Yes Fax shortcuts Yes Fax content Text text photo photo Fax perseveration Yes Halftoning Yes 1 12 Service Manual 7014 xxx Tools The removal and adjustment procedures require the following tools and equipment Spring hook Needle nose pliers Volt ohmmeter 1 and 2 Phillips screwdriver Slotted screwdriver General information 1 13 Acronvms ac ACM ADF AFE AIO APS ASIC BLDC BOR CCD CCFL CCW CDB CMYK CPU CRC CRU CSU CW DBCS dc DIMM DLE DRAM DVM ECC ECM EDO EEPROM ENA EOL EP EPROM ESD FB FD FRU FU GB GFI GHz HBP HCF HCIT HCOF HCPF HTML HV HVPS HVU Hz 1 14 Service Manual Alternating Current Autocompensator Mechanism or paper feed Automatic document feeder Analog front end All In One Autom
44. di tensione pericolosa nell area del prodotto Scollegare il prodotto prima di iniziare o usare cautela se il prodotto deve essere alimentato per eseguire l intervento Lithium warning Xvii 7014 xxx Sicherheitshinweise e Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des urspr nglichen Modells und bestimmter Bauteile Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine Verantwortung oder Haftung fir die Sicherheit bernommen e Die Wartungsinformationen f r dieses Produkt sind ausschlie lich fur die Verwendung durch einen Wartungsfachmann bestimmt e W hrend des Auseinandernehmens und der Wartung des Ger ts besteht ein zus tzliches Risiko eines elektrischen Schlags und k rperlicher Verletzung Das zust ndige Fachpersonal sollte entsprechende VorsichtsmaBnahmen treffen ke ACHTUNG Dieses Svmbol weist auf eine gef hrliche elektrische Spannung hin die in diesem Bereich des Produkts auftreten kann Ziehen Sie vor den Arbeiten am Ger t den Netzstecker des Ger ts bzw arbeiten Sie mit groBer Vorsicht wenn das Produkt f r die Ausf hrung der Arbeiten an den Strom angeschlossen sein muB Pautas de Seguridad e La seguridad de este producto se basa en pruebas y aprobaciones del dise o original y componentes espec ficos El fabricante no es responsable de la seguridad en caso de uso de piezas de repuesto no autorizadas e La informaci n sobre el mantenimiento de este producto est dirigida
45. display Liquid Crystal Module Laser Diode Light emitting diode Long edge feed Lexmark Embedded Solution applications Laser Scanning Unit Low Voltage Low voltage power supply Megabyte Motor Driver Control Multifunction Device Multifunction Printer Message handling Motor interface millimeter Modified modified read Multipurpose feeder Modem ready Masked Read Only Memory Microswitch NAND usage NAND gate Nonvolatile Memory Nonvolatile Random Access Memory Operator correctable failure Original Equipment Manufacturer Overhead projector Optical photo conductor Optical Sensor Photoconductor Portable Document Format Problem isolation charts Personal identification number Picture element Printer Job Language Power on reset Power on self test Personal Printer Data Stream Pages per minute Print Quality Enhancement Technology Peoples Republic of China Parallel Synchronous Communications Position Sensing Device Participating Standards Organization Pulse Width Modulation Random access memory Radio frequency identification Relative humidity 7014 xxx General information 1 15 7014 xxx RIP ROM ROS RPM SCC SDRAM SEF SIMM SOL SOS SRAM TAR TPS TTM TVOC UAT UPR USB Vac V dc VOIP VOM VTB XPS 1 16 Service Manual Raster image processor Read only memory Read only storage Revolutions Per Minute Scanner Control Card Synchronous Dynamic Random Access Memory Short edge
46. e Fax profile e FTP e E mail send Each heading has a list of jobs shown in a column under it which can show only three jobs per screen Each job appears as a button which vou can touch to access information about the job If more than three jobs exist in a column then an arrow appears enabling vou to scroll through the jobs 2 8 Service Manual 7014 xxx Using the touch screen buttons Note Depending on your options and administrative setup your screens and buttons may vary from those shown Sample touch screen Copy from Sa es Duplex Letter 8 5x11 in v Copy to Letter 8 5x1 1 in Plain Paper V Scale Auto 100 l Collate Darkness B Bl nEn OF 1 1 1 2 2 2 a G Jcopies 118 Back Options Button Function Home Returns to the home screen Scroll down Opens a drop down list Scrolls to another value in decreasing order Right scroll increase Scrolls to another value in increasing order Left arrow Scrolls left 3 Diagnostics information 2 9 7014 xxx Button Function Right arrow Scrolls right Saves a value as the new user default setting Back Navigates back to the previous screen Other touch screen buttons Button Function Down arrow Moves down to the next screen Up arrow Moves up to the next screen Unselected radio button This is an unselected radio button The ra
47. e Units mach refers to the number of units actually used in the machine or product Oo e pictured in the illustration e packet e Model information used in the parts catalog Machine type o a d model Description 7014 431 Lexmark X463de 7014 636 Lexmark X464de 7014 637 Lexmark X466de and X466dte 7014 63w Lexmark X466dwe Parts Catalog 7 1 7014 xxx Assembiv 1 Covers 7 2 Service Manual Assembiv 1 Covers 7014 xxx Asm Part Units Units Deseription Index number mach FRU 1 1 40X5827 1 1 Mid rear cover 2 40X5839 1 1 Rear door 3 40X5838 1 1 Rear cover 4 40X5820 1 1 Rear left frame assembly 5 40X5821 1 1 Rear right frame assembly 6 40X5822 1 1 Right side cover 7 40X5379 1 1 Front door cover 8 40X5359 1 1 Nameplate cover 9 40X5806 1 1 Lower AIO access assembly 10 40X5778 1 1 Front access door cover 11 40X5823 1 1 Left side cover 12 40X5614 1 1 Top cover assembly 13 40X5811 1 1 Tub cover assembly 14 40X5809 1 1 USB cable mount bracket 15 40X5834 1 1 Output bin LED lens 16 40X5835 1 1 Output bin LED 17 40X5815 2 1 Op panel support 18 40X5814 2 1 Display rotation support NS 40X5381 1 1 Primary tray Parts Catalog 7 3 Assembiv 2 Imaging Assembiv 2 Imaging 7014 xxx Asm Part Units Units Deseription Index number mach FRU 1 40X5471 1 1 ADF Separator roll 2 40X5472 1 1 ADF Separator pad 3 40X5470 1 1 ADF i
48. excessive variability for Mono Red Green or Blue Go to CCD service check on page 2 57 847 Modem Failure The Configuration ID bit that describes the device s modem doesn t match the actual modem installed in the device 847 01 Fax Storage The amount of flash storage available on the device is too small Note The NAND Flash partition can shrink as bit failures cause blocks to be invalidated Go to Format Fax Storage on page 3 34 If the issue is not fixed replace the controller board Go to Controller board removal on page 4 16 847 02 Fax Storage The devices flash partition is invalid or unavailable Go to Format Fax Storage on page 3 34 If the issue is not fixed replace the controller board Go to Controller board removal on page 4 16 848 01 Modem Config ID Mismatch A device has a modem installed but its Configuration ID indicates that a modem shouldn t be present 849 HD Config ID Mismatch A device doesn t have a hard drive installed even though its Configuration ID indicates that a hard drive should be present Diagnostics information 2 27 7014 xxx Error Description Action HD Config ID Mismatch A device has a hard drive installed but its 849 01 Configuration ID indicates that a hard drive shouldn t be present Engine software service errors 900 xx RIP software error Turn off MFP for 10
49. exclusivamente al personal cualificado de mantenimiento e Existe mayor riesgo de descarga el ctrica y de da os personales durante el desmontaje y la reparaci n de la m quina El personal cualificado debe ser consciente de este peligro y tomar las precauciones necesarias e PRECAUCION este simbolo indica que el voltaje de la parte del equipo con la que est trabajando es peligroso Antes de empezar desenchufe el equipo o tenga cuidado si para trabajar con l debe conectarlo Informac es de Seguranca e A seguran a deste produto baseia se em testes e aprova es do modelo original e de componentes espec ficos O fabricante nao responsavel pela segunranga no caso de uso de pecas de substituic o nao autorizadas e As informa es de seguran a relativas a este produto destinam se a profissionais destes servicos e nao devem ser utilizadas por outras pessoas e Risco de choques el ctricos e ferimentos graves durante a desmontagem e manuten o deste produto Os profissionais destes servicos devem estar avisados deste facto e tomar os cuidados necess rios e CUIDADO Quando vir este s mbolo existe a possivel presenca de uma potencial tens o perigosa na zona do produto em que est a trabalhar Antes de comecar desligue o produto da tomada el ctrica ou seja cuidadoso caso o produto tenha de estar ligado corrente el ctrica para realizar a tarefa necess ria Xviii Service Manual Informaci de Seguretat 7014 xxx
50. from the front to remove e During reinstallation be sure the exit guide and the paper bin align correctly A mismatch can cause paper jams 4 80 7014 xxx Transfer roll removal Note A flashlight mav be required to remove the transfer roll 1 Open the front access door 2 Atthe right side of the transfer roll squeeze the holder arms A with the left hand while lifting Stop when the holder is unlatched 3 Atthe left side of the transfer roll squeeze the holder arms with the right hand while lifting with the left hand Stop when the left holder is unlatched 4 With a hand at each end lift the transfer roll out Note Do not try removing the spring on the left it is not removeable but can be dislodged The spring included with the FRU is to be used only if the old right side spring is damaged or lost Both springs must be positioned on posts that cannot be seen If the old springs are moved then feel the base of the springs to assure that they are on the posts The top of the springs must be captured in the bearings of the transfer roll Repair information 4 81 7014 xxx Upper front guide assemblv removal 1 Open the front access door 2 Remove the four screws A from the upper front guide 3 Remove the upper front guide 4 82 7014 xxx Wear strip trav 1 and 250 sheet trav 2 removal 1 Hold the tray with the bottom up 2 Use a spring hook to disconnect the strip from the top of the tray 3 Rem
51. gear drive enough to access the manual feed solenoid 4 42 7014 xxx 6 Usea screwdriver to remove the e clip C from the manual feed clutch C Repair information 4 43 7014 xxx Manual feed solenoid removal 1 Remove the left side cover See Left side cover removal on page 4 33 2 Remove the duplex See Duplex removal on page 4 19 3 Open the front access door and place the printer on its right side Note Be careful to not mar the finish of the printer 4 Remove the two screws A 4 44 7014 xxx 5 Remove the three screws B from the left door mount 3 Repair information 4 45 7014 xxx 6 Lift and remove the left door mount C awav from the side frame and un route the cable D with a spring hook 7 Reinstall the left door mount and place the printer on its top Note Be careful to not mar the finish of the printer 8 Disconnect the cable D from J25 on the engine board Installation note Install the two screws holding the new solenoid in place and route the cable D behind the MPF clutch E e After disconnecting the old solenoid cable connect the new solenoid cable to J25 on the engine board 4 46 7014 xxx Media ACM ASM feeder removal Remove the left side cover See Left side cover removal on page 4 33 Remove the LVPS HVPS See LVPS HVPS removal on page 4 37 Remove the duplex See Duplex removal on page 4 19 Remove the main mot
52. gt This IR allows a user to override the source for the remainder of a job The page will be printed as it is formatted on the paper installed in the tray This may cause epog No further Change prompts will be posted for the remainder of the current job The following actions can be taken e Change the paper source to a custom type custom string source and size source type size e Continue the print job e Request more information e Use the current source e Reset the active e Wait fir supplies Close Door Message clears when front doors is closed Disk Corrupted This message appears if there is a corrupted hard disk Reformat the drive If the Reformat message remains replace the disk Weblink server not setup Contact system administrator Web Link is being used for e mail and either the Server or Web Link fields are NULL in the Web Link Setup e The system administrator needs to configure the server SMTP server not setup Contact system administrator The devices primary and secondary SMTP fields are blank This needs to be configured by the system administrator No Analog Phone Line An analog line is not detected as being plugged into the modem If the device is in Analog mode this has a source of Fax If the device is in Fax Server mode and the Enable analog receive Fax Server setting is set to On this has a source of Fax Receive If the device is in Fax Server mode and the En
53. guide and inspect the flag on the manual input sensor If the flag is loose then replace it See Media manual input sensor on page 2 52 200 19 The media never reached the input sensor but was Remove the toner cartridge PC kit and inspect for detected at manual feeder sensor debris in the paper path Check the bottom of the PC kit for any obstructions Remove the upper front guide and inspect the pinch rollers 200 20 The media is too long over the manual feeder sensor Verify that the media is approved Inspect the wear Possible causes include multi sheet feed media size strips in the tray and replace if they are worn length problem pre staged media in the tray 200 22 FAILED SMALL GAP OR NO GAP JAM RECOVERY Engine detected small gap or no gap at the manual feeder sensor opened the gap by stopping the feed rolls but never saw the leading edge of the second page at the input sensor 200 23 Laser Servo never started due to potential conflict with Verify that the media is approved Inspect the wear the transfer servo Possible causes slow or missing strips in the tray and replace if they are worn transport motor positional feedback or the media is transferred too quickly to the input sensor Check the main motor See Main motor service check on page 2 40 200 24 The measured gap at the input sensor is too small to Verify that the media is approved Inspect the wear meet the video delivery requirements
54. hsync extension cable 3 40X5832 1 2 Stairway cable 4 40X5833 1 1 Controller board cable 5 40X5344 1 1 Fuser assembly 115 V 5 40X5345 1 1 Fuser assembly 230 V 5 40X5346 1 1 Fuser assembly 100 V 6 40X5365 1 1 Duplex and media sensor assembly 7 40X5360 1 1 Access door open sensor assembly 8 40X5392 1 1 Cooling fan screws included 9 40X5830 1 1 Engine board 10 40X5385 1 1 Toner low sensor 11 40X5842 1 1 LVPS HVPS card assembly 110 V 11 40X5841 1 1 LVPS HVPS card assembly 220 V 12 40X5366 1 1 Manual input sensor assembly 13 40X5369 1 1 Manual feed solenoid 14 40X5371 1 1 MPF feed clutch 15 40X1476 1 1 Lower card reader cover 16 40X5370 1 1 Media feed ACM clutch 17 40X1478 1 1 Upper card reader cover 18 40X1477 1 1 Card reader light pipe 19 40X5387 1 1 LSU printhead 20 40X4602 1 1 Card reader assembly 3121 contact 20 40X4603 1 1 Card reader assembly 5121 contact RFID 20 40X4604 1 1 Card reader assembly 5125 contact RFID 21 40X1475 1 1 Card reader cable 22 40X5805 1 1 Controller board fan NS 40X1479 1 1 Screw kit for card reader NS 40X5817 1 1 LSU laser diode cable Parts Catalog 7 9 7014 xxx Assembly 5 Frame a A AA ae gt j f Z See instruction sheet in the FRU 7 10 Service Manual Assembiv 5 Frame 7014 xxx Asm Part Units Units Deseription Index number mach FRU 5 1 40X5364 1 Transfer roll bearings gear spring CBM 2 40X5372 1 Media exit guide assembl
55. ia eee eee ene eee irran eee 2 38 Fuser Service CHECK sii Ram od Ow A ER O RE RR OR ww ace A a 2 39 LVPS AVES Service check sn icc ies a ia AD A 2 39 Mainimotor Servi e CHECK 13323 teat cd eae ARA et Rema eh a kee mae 2 40 Netvorkin Servico CHEER casara sia a bii isa anata tn ba ibda eed waa it Ga einen ain Ree 2 41 Operator panel service Check iii wi aa eines in eee a a 2 43 Paper feed service CHECKS era carta OSA ORAS NEAR SOTA RR B AAN 2 43 Paper jam emor Indication GUNHA POST isa dadi fera a AAA A 2 43 Media picks but stops halfway through the printer 0 0 cece eee 2 44 Meda never DICES iss o ib pir b rio wounds A 2 44 Media occasionally mispicks or picks multiple sheets at once 000000 eee 2 44 Media SKOWS lt 2 lt errar senora rr 2 45 Media trees wrinkles stacks poorly or curls 000 00 noo 2 45 Option Card Service CHECK ura ii A e a 2 46 USB port service check sio EA A AAA AA AA RA 2 46 Print quality service checks ia aka a ad A ARA den ele 2 47 Blank PAGS cayeran rr e a ene 2 47 Black pago 2 pan asa a is e 2 48 HEAVY DACKOKOUNO Ac tad dinja e RAR 2 48 Partial blank image white spots no repeating pattern 00000 2 49 Variation in image density horizontally across page 2000 eee 2 49 POON tusing of mage sairaan sr apos acre s 2 49 LIQHU ONIN coros error E e Sic dd cia Coe aa pE hE GOs 2 50 White or Black lines or bands s s i sid d d bi ie b e El da 2 50
56. installed but cannot establish communications with it e press Select M to clear the message and continue printing The job may not print correctly e Program new firmware for the network interface e Turn the printer power off and then back on to reset the printer 54 Network lt x gt Software Error The printer disables all communications to the associated network interface No data may be received or sent from or to the associated interface The user can program new firmware in the network using the parallel port after this message clears e press Select M to clear the message and continue printing The job may not print correctly e Program new firmware for the network interface e Turn the printer power off and then back on to reset the printer 55 Unsupported Option in Slot lt x gt An unsupported option is installed in the specified solutions port Power off the printer and remove the unsupported option in the specified slot Remove the unsupported option 56 Parallel Port lt x gt disabled This error displays when data is sent to the printer across an optional parallel port but the port has been disabled Once this message displays reporting of further errors is suppressed until the menus are entered or the printer is reset Diagnostics information 2 17 User status and attendance messages Continued User primarv message Explanation 56 Serial Port lt x gt disabled This er
57. interrupt Carefully remove the tray and notice if the leading occurred not enough time elapsed since the printhead edge of the media is pointed upward and out of the started to expect the printhead mirror motor lock tray If so then inspect the tray wear strips and Possible causes include bouncy sensor or replace if necessary exceptionally fast pick perhaps due to media pre staged in the source tray Inspect the input sensor flag and replace it if it does not rotate freely or is too loose 200 06 Imaged page not expected page bouncy passthru Remove the toner cartridge PC kit At the front sensor remove the upper front guide and inspect the flag on the manual input sensor If the flag is loose then replace it See Media manual input sensor on page 2 52 200 08 Media reached the input sensor before the EP was Inspect the tray for prestaging Verify the proper ready media and inspect the tray wear strips Replace the wear strips if necessary 200 09 Transfer servo never started Inspect the LVPS HVPS See Engine board service check on page 2 36 200 12 Media detected at manual feeder sensor when not Carefully remove the tray and notice if the leading edge of the media is pointed upward and out of the tray If so then inspect the tray wear strips and replace if necessary Inspect the input sensor flag and replace it if it does not rotate freely or is too loose 2 20 Service Manual 7014 xxx
58. nder uppfyller skrivaren kraven f r laserprodukter av Klass enligt kraven i IEC 60825 1 Laserprodukter i Klass l anses ej h lsov dliga Skrivaren har en inbyggd laser av Klass IIIb 3b som best r av en laserenhet av gallium arsenid p 7 milliwatt som arbetar i v gl ngdsomr det 655 675 nanometer Lasersystemet och skrivaren r utformade s att det aldrig finns risk f r att n gon person uts tts f r laserstr lning ver Klass l niv vid normal anv ndning underh ll som utf rs av anv ndaren eller annan f reskriven service tg rd Laser melding Skriveren er godkjent i USA etter kravene i DHHS 21 CFR underkapittel J for klasse l 1 laserprodukter og er i andre land godkjent som et Klasse l laserprodukt i samsvar med kravene i IEC 60825 1 Klasse l laserprodukter er ikke betrakte som farlige Skriveren inneholder internt en klasse IIIb 3b laser som best r av en gallium arsenlaserenhet som avgir str ling i b lgelengdeomr det 655 675 nanometer Lasersystemet og skriveren er utformet slik at personer aldri utsettes for laserstr ling ut over klasse l niv under vanlig bruk vedlikehold som utf res av brukeren eller foreskrevne serviceoperasjoner Notices and safety information Xiii 7014 xxx Avis sobre el L ser Segons ha estat certificat als Estats Units aquesta impressora compleix els requisits de DHHS 21 CFR apartat J pels productes l ser de classe 1 i segons ha estat certificat en altres llocs s
59. on the controller board Disconnect the stairway cables from J500 and J501 on the engine board Sent eO N 7014 xxx 10 Disconnect the LSU laser diode cable from the controller board 11 Thread the LSU diode cable the cover interlock cable the stairwav cables and the controller board power supply cable through the side of the printer away from the scanner assembly Repair information 4 89 7014 xxx 12 Disconnect LSU HSVNC extension cable at the connector in the middle of the cable 4 90 7014 xxx 13 Remove the three screws A from the left rear frame assembiv Repair information 4 91 7014 xxx 14 Remove the three screws B from the right rear frame assembly 4 92 7014 xxx 15 Remove the screw C securing the left flatbed stop to the top of the print engine frame Y y 16 Remove the screw D securing the right flatbed stop to the top of the print engine frame 17 Lower the flatbed and ADF to the down position Repair information 4 93 7014 xxx 18 Remove the side screw E securing the left flatbed stop to the print engine frame E 19 Remove the side screw F securing the right flatbed stop to the print engine frame 20 Lift and remove the scanner assembiv from the MFP 4 94 7014 xxx ADF separator pad 1 Remove the ADF separator roll See ADF separator roll assembly on page 4 96 2 Pinch the two tabs on each side of the pad inward Rep
60. page 4 80 2 Remove the right side cover See Right side cover removal on page 4 77 3 Disconnect the two cables A and unroute them back through the frame toward the printhead 4 Remove the three screws B Note Use a pencil to mark the screw locations of the printhead on the metal frame Align the new printhead relative to the location of the old printhead See Printhead assembly mechanical adjustment on page 3 39 5 Remove the printhead 4 72 7014 xxx Mid rear cover removal 1 Remove the two metal screws A 2 Pull the upper rear cover back 3 Carefully disengage that snaps and remove the cover Repair information 4 73 7014 xxx Rear door and lower rear cover removal 1 Remove the mid rear cover See Mid rear cover removal on page 4 73 2 Open the rear door 3 Pull the rear door up at an angle disconnect the door from the notch A and remove 4 Remove the two screws B from the top of the rear cover 5 Tilt the lower rear cover and remove 4 74 7014 xxx Rear exit guide assembly with sensor and reversing solenoid removal pon Remove the top cover See Top cover assembly removal on page 4 80 Disconnect the narrow media sensor cable from J35 on the engine board Remove the reversing solenoid cable from J10 on the engine board Remove the six screws B from the rear exit guide assembly Repair information 4 75 7014 xxx 6 Remove the na
61. postage stamps attached Have any exposed adhesive when the flap is in the sealed position Use only recommended media Refer to the Card Stock amp Label Guide available on the Lexmark Web site at www lexmark com for more information about which media provides optimum results for the current printing environment 3 42 Service Manual Understanding jam numbers and locations 7014 xxx The following illustration shows the areas of the MFP where jams occur When paper jams occur follow the instructions in this section Jam area number 1 ANoakWPD Description Opened front door Paper output bin Front door Multi purpose feeder Tray 1 Tray 2 Rear door Automatic document feeder ADF Diagnostic aids 3 43 7014 xxx Jam messages and their locations 200 and 201 paper jams CAUTION Hot surface The inside of the printer may be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 1 Pull the tray completely out 2 Remove the paper jam 3 44 Service Manual 7014 xxx 3 If the paper is not visible open the front door and remove the photoconductor kit and toner cartridge 4 Remove the jam 5 If the paper is still not visible open the rear door 6 Remove the jam Diagnostic aids 3 45 7014 xxx 7 Close the rear door 8 Reinsert the photoconductor kit and toner cartridge 9 Close the front door 10 Touch Co
62. printer settings When either of these cards is new it obtains its settings from the other card Critical factory settings are lost when both cards are new and are replaced at the same time Remove the screw A from the USB port A Lift the scanner assembly to the raised position Remove any option cards from the controller board 7014 xxx 4 Using a flatblade screwdriver depress the kickstand release tab B 5 While depressing the tab lift the scanner assembly until it is fully vertical 6 Carefully tilt the ADF down as shown ovr Warning To avoid damage to the rear frame assemblies hold the ADF while raising the flatbed to the upright position then lower the ADF slowly a shown above Remove the controller board shield See Controller board shield on page 4 11 Disconnect all the cables from the controller board Tilt the operator panel display to the up position Route the UICC cable the front USB cable and the display panel cables through the hole in the front of the controller board cage Repair information 4 9 7014 xxx 11 Remove the seven screws C securing the controller board to the controller board cage 12 Lift the controller board and remove Note When installing the controller board place the USB port screw first and then place the controller board screws 4 10 7014 xxx Controller board shield 1 Remove the two screws A securing the controller shield brack
63. ref gt 84 PC Kit Life Warning 84 Replace PC Kit Replace the PC kit to ensure print quality 88 Cartridge Low 88 Cartridge Early Life Warning This warning is displayed when the cartridge is low Press Check to continue 2 18 Service Manual 7014 xxx User status and attendance messages Continued User primarv message Explanation 1565 Emul Error Load Emul Option This message is displaved when the DLE s version contained in the firmware card will not function with the printer code The message will automaticallv clear in 30 seconds and the DLE will be disabled Other printer functions are not affected The correct version of the DLE must be downloaded Contact the second level support for the correct DLE version Scanner ADF cover open The cover to the ADF is open e Close the ADF cover If this doesn t remedy the problem Go to ADF cover open service check on page 2 59 Scan job too long The scan job exceeds the maximum number of pages e Break the scan job into multiple small jobs e Cancel the scan job Scan Paper cleared Paper is cleared from ADF e Cancel job e Restart job This can only be performed if job recovery is enabled and the job can be restarted A new job with the same parameters is started Diagnostics information 2 19 7014 xxx Cartridge error messages Error Description Action 30 Invalid
64. returns to the Configuration Menu If you touch Yes the following screen appears Wiping Disk Ye 0 EA DO NOT POWER OFF The panel provides the following progress indicators during the execution of this process 1 1 2 indicates that the process is currently in the first stage 2 0 indicates the progress of the current stage of the process 3 The progress bar indicates the overall completion of the entire process by filling in throughout each separate stage Diagnostic aids 3 13 7014 xxx When the first stage of the process completes the printer displavs the following graphic and then begins the second stage of the process Wiping Disk Da 0 ml DONOT POWER OFF The entire process is complete when the progress bar appears completelv shaded and the percentage indicator shows 100 The panel returns to the screen that shows the values for the Wipe Disk setting Font Sharpening This setting allows vou to set a text point size below which the high frequencv screens are used when printing font data For example at the default 24 all text in font sizes 24 and less will use the high frequencv screens The values for this setting range from 0 to 150 To change this setting Touch Font Sharpening from the Configuration Menu Touch p toincrease the value or 4 to decrease the value Touch Back to cancel and return to the Configuration Menu Touch Submit to save the change ge Gd NA
65. s current value gt e Each increment shifts the duplex top margin by 1 100 of an inch e The Top Margin duplex range is 25 to 25 and the default value is 0 e An increase moves the top margin down and widens the top margin A decrease moves the top margin upward and narrows the top margin 4 Touch Submit 5 Print the Quick Test duplex again to verify the adjustment Repeat if necessary N Sensor Test duplex This test is used to determine whether or not the duplex sensors and switches are working correctly The test allows you to actuate the duplex input sensor located in the back part of the duplex unit and the duplex exit sensor located in the return paper path 1 Select Sensor Test from DUPLEX TESTS The message Sensor Test Testing displays 2 Manually actuate each of the duplex sensors When the sensor switch is closed CL closed displays and when the sensor switch is open OP open displays e Duplex input sensor e Duplex exit sensor 3 Press Stop EB to exit the test Motor Test duplex This test lets you test the duplex option paper feed drive system and verify that the power and velocity values are acceptable The duplex runs the DC motor at high speed and low speed taking an average of the power PWM required for each speed and calculating the KE value To run the Motor Test duplex 1 Select Motor Test from DUPLEX TESTS The power indicator light blinks and the message Motor Test Testing displays
66. seconds and restart If error re occurs replace controller board 902 xx Engine software error Replace the controller board See Controller board service check on page 2 35 903 xx Paperport link driver error 904 xx Interface violation bv RIP 905 xx Interface violation bv paperport device 906 xx RIP interface drive error DC pick motor errors 910 xx DC pick motor stall 911 xx DC pick motor excessive PWM 912 xx DC pick motor below speed 913 xx DC pick motor over speed 914 00 DC pick motor error 914 01 Lost encoder feedback Transfer service errors 917 xx Transfer service error Replace the transfer roll See Transfer roll service check on page 2 54 Fuser service errors 920 00 Under temperature during steady state control Replace the fuser See Fuser service check on page 2 39 921 00 Under temperature during standby control 922 00 Fuser failed to ramp to target temperature 923 00 Fuser is over temperature 924 00 Open thermistor check 925 xx Wrong fuser installed The fuser tvpe stored in the cartridge ID does not match the actual fuser installed in the printer Fan service errors 927 00 Service fan error Replace the fan See Cooling fan service check on page 2 37 Toner service errors 2 28 Ser vice Manual 7014 xxx Error Description Action 929 00 Toner sensor error Remove the toner cartridg
67. sensors are working properly Check for a broken or stuck flag on the input sensors Clear anything that keeps the flags from rotating freely Make sure the cables are seated on the engine board at J27 input duplex sensor and J23 manual input Check for 5 V dc on pin 2 and 5 at J27 on the engine board input duplex sensors and pin 2 at J23 on he engine board Input sensor Voltages on pins 1 and 4 at J27 and pin 1 at J23 should change as the flags intersect with the sensor e If correct then replace the input paper feed sensor e If these voltages are not correct then replace the controller board e Check the pick tires Clean or replace as necessary Media never picks FRU Action Paper feed pick tires tray 1 Paper feed pick tires tray 2 Media drive ASM Media feed clutch ASM Manual feed clutch ASM P U and manual feed solenoid Open the left cover and verify that the solenoids and clutches are functioning when an attempt is made to feed the media Make sure the rubber tires on the ACM are installed and clean Replace the tires ACM drive clutch assemblies solenoids or drive shaft as ACM drive shaft necessary Media occasionally mispicks or picks multiple sheets at once FRU Action Tray 1 Tray 2 option Check tray for media catch points If the sheet being fed stops momentarily then the ACM applies additional vertical force causing additional sheets to feed
68. the ADF top cover Clearing ADF jams under the flatbed cover 1 Lift the flatbed cover and remove the jammed media from the ADF 2 Touch Continue 3 54 Service Manual 7014 xxx Clearing jams in the duplex ADF 1 Remove the ADF input tray 2 Pull out the jammed media by pulling on the bottom sheet 3 Reinstall the ADF input tray 4 Touch Continue Diagnostic aids 3 55 7014 xxx 3 56 Service Manual 7014 xxx 4 Repair information Warning Read the following before handling electronic parts Handling ESD sensitive parts Manv electronic products use parts that are known to be sensitive to electrostatic discharge ESD To prevent damage to ESD sensitive parts follow the instructions below in addition to all the usual precautions such as turning off power before removing logic cards Keep the ESD sensitive part in its original shipping container a special ESD bag until the part is readv to be installed into the printer Make the least possible bodv movements to prevent an increase of static electricitv from clothing fibers carpets and furniture Put the ESD wrist strap on vour wrist Connect the wrist band to the svstem ground point This discharges any static electricity in your body to the printer Hold the ESD sensitive part by its edge connector shroud cover do not touch its pins If a pluggable module is being removed then use the correct tool Do not place the ESD sensitive part on the
69. the process is currently in the first stage e 0 indicates the progress of the current stage of the process e The progress bar indicates the overall completion of the entire process by filling in throughout each separate stage Diagnostic aids 3 11 7014 xxx When the first stage of either process completes the printer displavs either of the following graphics depending on the process selected and then begins the second stage of the process Encrvpting Disk 2 2 0 im 1 DONOT POWER OFF Formatting Disk 2 2 0 im 1 DONOT POWER OFF The entire process is complete when the progress bar appears completelv shaded and the percentage indicator shows 100 After completion the panel returns to Disk Encryption 3 12 Service Manual 7014 xxx Wipe Disk This setting provides vou with a tool for erasing the contents of a disk Warning Wipe Disk removes a disk s data in such a way that it cannot be recovered To change this setting 1 Touch Wipe Disk from the Configuration Menu Note If an advanced password has been established you must enter this password in order to change the setting If no advanced password exists you can establish one by using the keyboard that appears on the LCD 2 Touch Wipe disk now Contents will be lost Continue appears on the LCD 3 Touch Back to cancel and return to the Configuration Menu If you touch No the device cancels the Wipe Disk process and
70. the tab on the left side of the operator panel displav and raise the operator panel displav to the up position 3 Press the tabs A which fasten the operator panel displav to the displav rotation supports to the left to release the operator panel displav from the displav rotation supports A 4 Disengage the operator panel display from the right display support and remove it from the MFP Note Remove the operator panel display bezel from the old display See Display bezel on page 3 64 It will be used on the new operator panel display Repair information 4 63 7014 xxx Display bezel 1 Remove the operator panel display See Operator panel display removal on page 4 63 2 Depress the two tabs A securing the display bezel to the operator panel display 3 Pull the bezel away from the display 4 64 7014 xxx UICC cable removal Lift the scanner assembly to the up position Disconnect the UICC cable from the controller board Feed the cable through the hole in the front of the controller card cage Release the two tabs A securing the keypad to the keypad to the tub assembly et Repair information 4 65 7014 xxx USB cable mount bracket removal 1 Remove the operator panel kevpad 2 Open the USB cable clamp and remove the USB cable 3 Remove the screw A securing the USB cable mount bracket to the tub assembly Operator panel support removal 1 Remove the operator pane
71. turns on solid 2 Remove the media from the duplex unit and clear the message on the operator panel by touching Back or pressing Stop EB Input Tray Tests Feed Tests input tray This test lets the servicer observe the paper path as media is feeding through the printer A blank sheet of paper feeds through the printer as the laser turns off during this test The only way to observe the paper path is to open the lower front door that is used to access the envelope or multipurpose feeder The paper is placed in the output bin To run the Input Tray Feed Tests 1 Touch gt to select Feed Tests from INPUT TRAY TESTS 2 Touch gt to select the input source from the sources displayed on the Feed Tests menu All installed sources are listed 3 Touch mp to select either Single or Continuous e Single feeds one sheet of media from the selected source e Continuous media continues feeding from the selected source until Stop BB is pressed Sensor Test input tray This test is used to determine if the input tray sensors are working correctly To run the Input Tray Sensor Test 1 Touch gt to select the Sensor Test from INPUT TRAY TESTS 2 Touch mp to select the input source from the sources displayed on the Sensor Test menu All installed sources are listed 3 26 Service Manual 7014 xxx 3 Select the sensor to test Various sources have different combinations of sensors See the table below Trav sensor support
72. un producte l ser de classe que compleix els requisits d IEC 60825 1 Els productes l ser de classe no es consideren perillosos Aquesta impressora cont un l ser de classe IIIb 3b d arseni r de gal li nominalment de 7 mil liwats i funciona a la regi de longitud d ona de 655 675 nan metres El sistema l ser i la impressora han sigut concebuts de manera que mai hi hagi exposici a la radiaci l ser per sobre d un nivell de classe durant una operaci normal durant les tasques de manteniment d usuari ni durant els serveis que satisfacin les condicions prescrites L iH3 Senor LO7 kk XENTIADHHS 21 CEFRITFS TI J DI3R1 1 ORAR MA LE L F BIMTAB CE MAEWS NTOETF ERABIIACHUIEC 8250245721205 A101L P HRTSDC E NEIRA TOES jrAalob i Mmiutjaltttdkboc kionTOo zT CO TILS AISXUb 3b DL f AMLTDEJT CO LT MEWTTIO TIBSXIL L DMART BH BIiVIs 07 00 MUERTA LP CAY COL Y YAFALIVDA Il EOS da VDALFJLA R ES NIE BOTE ABRITAIOLANIALO L ik Maffanazidokbkotit nTVvaE T y e Eng Ax FT EN OL ae Se EI UGE 47 DHHS 21 CFR Subchapter I WA I 1 BOC m AI tH HE m H e He KM RUE A IEC 825 WIRE MRI Mm RUA ERE X FT EN OL ABB A SPE IIb 3b AY IE ffe A ES ELA mA TAW ENE EA 770 795 nm Z c EOCAR AENA EE E EAEE RE AA ARS fi A PRE fh I DE aS RY Xiv Service Manual 7014 xxx BLAS 188 SJ ASSO CHE DHHS 21 CFR Subchapter 3 FNS 745i Uee UZAN ISten 32 9 ejod E IEC 825 732 EFE
73. under fax settings Problem fixed Disable Behind a PABX in the Administration menu and go to step10 Did this fix the issue 10 Is a dial prefix needed to get an outside Go to step 11 Go to step 12 line 11 Try sending a fax using a dial prefix Problem fixed Go to step 12 Did the fax transmit 12 Is the fax failing to send to one specific Go to step 13 Go to step 14 destination 13 Check the device that cannot receive a fax Go to step 14 Stop here The issue is with Can it send a fax the other device 14 Press 411 to enter the Fax SE Menu Problem resolved Go to step 15 Select Print Logs Print the T30 transmission log Check the error being reported with the fax error code table See Fax error codes on page 2 31 Perform the suggested resolution for the error Did this fix the problem 2 64 Service Manual 7014 xxx Step 15 Questions actions Adjust the Transmit Level setting in the SE menu Press 411 to enter the SE menu enter Modem settings and select Transmit Level Test by adjusting the transmitted signal strength by decreasing increasing the Transmit Level setting in steps of 1db For example if default value is 11 db changing it to 12db will decrease the signal strength by 1db and changing it to 10db will increase the signal strength by 1db Recommended adjustment range is 5 db in 1db steps from the default value Did this f
74. voltage should measure 24V AC Is voltage present Step Questions actions Yes No 1 Ensure that the flatbed motor cable J28 is Go to step 2 Properly connect the cable connected to the controller board Is the cable connected 2 Check pin 1 in J28 for voltage The voltage Replace the flatbed unit Replace the controller See Flatbed removal on page 4 53 board Go to Controller board removal on page 4 16 Diagnostics information 2 57 7014 xxx Flatbed home position service check should measure 5V DC Pin 2 should be GND Is voltage present and is it correct See Flatbed assembly removal on page 4 50 Step Questions actions Yes No 1 POR the MFP Does the CCD move and Problem solved Go to step 2 return to the home position 2 Perform the home position sensor test Go Go to step 3 Go to step 5 to Scanner Tests on page 3 25 Is the sensor working properly 3 Check J28 on the controller board for proper Go to step 4 Properly connect the cable connection Is it connected properly 4 Check pin 1 in J28 for voltage The voltage Go to step 5 Replace the controller is only present when a flatbed copy job is board Go to Controller running The voltage should measure 24V board removal on AC Is voltage present page 4 16 5 Ensure that the home position cable J13 is Go to step 6 Properly connect the cable connected Is the cable conne
75. xxx Printhead assembiv electronic adjustment Note Before aligning the printhead electronicallv first align the printhead mechanicallv if needed See Printhead assembly mechanical adjustment on page 3 39 1 Enter the Diagnostics menu See Entering Diagnostics menu on page 3 17 2 Touch Registration to enter the Registration menu 3 Touch Quick test to print the Quick test page Quick Test page sample only use actual sheet lexmark Hd Quick Test Device Information Printer Margin Settings RARA 4 In the Registration menu select the right margin setting 5 To determine the margin setting choose the value that is closest to the darkest bar on the center graph of the margin page Add that value to the current right margin setting printed on the left hand side of the margin page The right margin setting will also appear on the operator panel display For example if the right margin setting on the page is 2 and the number that is closest to the darkest line on the graph is 3 2 3 then the right margin setting will be equal to 1 6 Press E or g to the desired setting and press FI 3 38 Service Manual 7014 xxx 7 Print the Quick Test page again and check that the darkest line in the center graph is equal to zero If it is then check to see if the left top and bottom margins are detected If it is not then repeat step 5 Note The alignment of the left margin positions the black
76. 0 GB Hard Disk Drive TAA NS 40X5038 1 1 Wireless ISP Adapter US NS 40X5039 1 1 Wireless ISP Adapter EMEA NS 40X5318 1 2 Thumbscrews for use with 40X5038 and 40X5309 NS 40X4821 1 1 N 8110 V 34 Fax NS 40X5606 1 1 14 Pin JST for Fax Cable Use with 40X4821 NS 56P0558 1 1 RJ11 Cable w Toroids NS 40X4819 1 1 RS 232 Serial adapter NS 40X4826 1 1 N8120 Gigabit INA NS 40X5315 1 2 ISP screw use with all option cards except 40X5308 and 40X5309 NS 40X5316 14 Pin JST for ISP Cable Use with all option cards except 40X4821 NS 40X5317 1 1 Standoff Tee w thumbscrew NS 40X4823 1 1 Parallel 1284 B thick adapter NS 40X4827 1 1 N8130 10 100 Fiber adapter NS 40X0108 1 1 IPDS card X466 only NS 7377732 1 1 Relocation Kit 7 12 Service Manual 7014 xxx Assembiv 7 Power cords Asm Part Units Units Description Index number mach FRU NS 40X0297 1 1 Power cord 1 8M straight USA Canada NS 40X0278 1 1 Power cord 6 foot straight j Europe and others NS 40X0288 1 1 Power cord 8 foot straight Argentina NS 40X0286 1 1 Power cord 8 foot straight United Kingdom NS 40X0275 1 1 Power cord 6 foot straight Israel NS 40X0274 1 1 Power cord 6 foot straight Switzerland NS 40X0276 1 1 Power cord 6 foot straight South Africa NS 40X0287 1 1 Power cord 6 foot straight Traditional Italy NS 40X0279 1 1 Power cord 6 foot straight Denmark NS 40X4596 1 1 Power cord 6 foot straight Brazil NS 40X0282
77. 0000 Device Information de Printer information Panel display when error occurred Page count Earliest error code litiilliiiliiliiil gt Next error code The printed event log can be faxed to Lexmark or your next level of support for verification or diagnosis To print the event log Touch gt to select Print Log from EVENT LOG Clear Log Use Clear Log to remove the current information in the Event Log This affects both the viewed log and the printed log information 1 Touch gt to select Clear Log from the Event Log menu 2 Touch gt to select Yes to clear the Event Log or touch gt to select NO to exit the Clear Log menu If YES is selected Deleting EVENT LOG displays on the screen Diagnostic aids 3 33 7014 xxx Scanner Tests ASIC Test A pattern appears and ASIC Test Passed displays If xxxxxx displays the test was unsuccessful Press Stop MB to return to the SCANNER TESTS menu Feed Test To run the Scanner Feed test 1 Touch gt to select Feed Test from the SCANNER TESTS menu 2 The panel displays the setting s current value lt q setting s current value gt Use the arrows to select from Letter Legal or A4 3 Touch START to begin Running Flatbed displays Press 4 to exit the test 4 Touch Back to return to the Diagnostics Menu Sensor Tests The following tests are available P Sensor ADF Paper Present A Sensor A
78. 1 1 Power cord 1 8M straight PRC NS 40X0270 1 1 Power cord 2 5M straight Japan NS 40X0280 1 1 Power cord 1 8M straight Korea NS 40X0281 1 1 Power cord 1 8M straight Taiwan NS 40X0296 1 1 Power cord 1 8M straight Australia Parts Catalog 7 13 7014 xxx 7 14 Service Manual Index Numerics 840 xx service check 2 55 A abbreviations 1 14 acronvms 1 14 ADF cover open service check 2 59 ADF duplex service check 2 62 ADF feed errors service check 2 61 ADF paper jam service check 2 60 ADF separator pad removal 4 95 ADF separator roll removal 4 96 ADF streak service check 2 59 Administrator printer menu 2 12 ASIC Test 3 34 B Button Test 3 21 buttons accessing service menus 3 1 Button Test 3 21 C CCD service check 2 57 compatibility 1 3 Configuration ID 3 30 Configuration menu action for prompts 3 9 ADF edge erase 3 7 clear custom status 3 16 disable scanner 3 9 disk encryption 3 10 download emuls 3 5 energy conserve 3 6 exit menu 3 16 fax storage location 3 7 FB edge erase 3 7 font sharpening 3 14 format fax storage 3 7 jobs on disk 3 10 key repeat initial delay 3 15 key repeat rate 3 15 LES applications 3 15 maintenance count value 3 3 min copy memory 3 6 num pad job assist 3 7 paper prompts 3 9 print quality pages 3 4 require standby 3 14 reset maintenance counter 3 3 reset photoconductor maintenance counter 3 4 scanner manual registration 3 8 USB PnP 3 16
79. 18 Service Manual 7014 xxx To set print registration 1 Printthe Quick Test page a Touch REGISTRATION from the Diagnostics Menu b Touch gt to select Quick Test You may need to scroll to the next page Retain this page to determine the changes you need to make to the margins settings The diamonds in the margins should touch the margins of the page Registration Line 2 To change the value of any of the margin settings e Touch gt to the right of the appropriate margin setting The panel displays the setting s name in the header and setting s current value gt in a menu below the header row e Touch lt q to decrease the value or gt to increase the value e Touch Submit to save the change or Touch Back to cancel and return to the Diagnostics Menu e Touch Submit to save all changed values The device prints a Quick Test page from the appropriate paper tray While the Quick Test page prints Printing Alignment Page appears on the LCD Quick Test page The Quick Test contains the following information e Device information e Printer margin settings e Scanner margin settings e Alignment diamonds at the top bottom and each side Horizontal lines for skew adjustment e General printer information including current page count installed memory processor speed serial n
80. 2 When the motor stops the results are displayed Listed below is an example of such results Duplex Motor Test Test Passed Avg PWM of High Speed Test 1d Avg PWM of Low Speed Test Oe Max PWM of Low Speed Test 00 Min PWM of Low Speed Test 0b Motor KE Value 2d Motor Test Results 00 Diagnostic aids 3 25 7014 xxx 3 Touch Back or press Stop EB to exit the test Duplex Feed 1 This test feeds a blank sheet of paper to the duplex paper stop position 1 This test can be run using any of the supported paper sizes To run the Duplex Feed 1 Test 1 Touch gt to select Duplex Feed 1 from DUPLEX TESTS The power indicator blinks while the paper is feeding and the message Duplex Feed 1 Feeding displays The message Duplex Feed 1 Clear Paper displays when the paper reaches paper stop position 1 and the power indicator turns on solid 2 Remove the media from the duplex unit and clear the message on the operator panel by pressing Stop BB Duplex Feed 2 This test feeds a blank sheet of paper to the duplex paper stop position 2 This test can be run using anv of the supported paper sizes To run the Duplex Feed 2 Test 1 Touch gt to select Duplex Feed 2 from DUPLEX TESTS The power indicator blinks while the paper is feeding and the message Duplex Feed 2 Feeding displays The message Duplex Feed 2 Clear Paper displays when the paper reaches the duplex paper stop position 2 and the power indicator
81. 26 Motor Test 3 25 Quick Test 3 24 Sensor Test 3 25 Top Margin 3 25 E Edge to Edge 3 30 engine board service check 2 36 Engine Setting 3 29 error messages service error codes 2 26 user attendance messages 2 13 ESD sensitive parts 4 1 event log clear log diagnostics menu 3 33 displav log diagnostics mode 3 32 print log diagnostics menu 3 33 F fan parts catalog 7 9 service check 2 37 fax reception service check 2 66 fax specifications 1 12 miscellaneous 1 12 phone network connectivitv 1 12 scan resolutions 1 12 fax transmission service check 2 64 Feed Test scanner 3 34 flatbed home position service check 2 58 flatbed motor service check 2 57 frame parts catalog 7 10 fuser parts catalog 7 9 service check 2 39 G gap adjustment 3 32 l 2 Service Manual H handling ESD sensitive parts 4 1 input sensor tray tests 3 26 input tray feed test 3 26 L lithium battery v xvii 4 8 4 15 locations front views 5 1 rear views 5 2 lubrication specifications 6 1 LVPS HVPS parts catalog 7 9 service check 2 39 main motor service check 2 40 maintenance approach 1 1 maintenance kits 6 1 manually register a duplex ADF 3 8 manually register the flatbed 3 8 media guidelines 1 6 recycled 1 7 unacceptable media 1 6 menus accessing service menus 3 1 messages cartridge error messages 2 20 paper jam error codes 2 20 service error codes 2 26 user attendance messages 2 13 Messages and error codes 2 13 Model
82. 29 CANCELED Write down the type of connection the type of error and the job in which the error occurred In the Web browser address bar type http MFP ipaddress se Click Report a Fax Problem A The fax check list displays Fill in the requested information This is where you will type in the information you retrieved in step 3 Second level support can assist you if you have questions about the information requested on the page nS a Title Name of Tester Your Name Date of Event Date of Event mmidd yyyy Customer Customer Name Time of Event Time of Event hh mm A P M Job ID Job ID RA Describe the Physical Connection Type Description Channel Quality Analog CI VolP FolP 2 Clear Digital PAB OK Oso Some Noise O Very Noisy Note The fields requesting the code levels model number type of problem are auto filled If the information is not in the fields it can be retrieved from the SE menu The SE menu can be accessed by pressing 411 on the keypad or typing http MFP ipaddress se in a Web browser 7 After all the requested information is entered into the Fax Checklist Web page press the Submit button on the bottom of the page A dialogue asking you to save the file will appear Note The file generated by the MFP is not automatically transmitted to second level support It is placed on the computer desktop 8 Enter a name for the file and indicate where you want to save the file 9 press OK The file appears on th
83. 3 29 serial NUMDEF 4030502040 52944 4084 eo0odr Eo irkib bio bib i nm weet ieb bra bba 3 29 Engine SSM MOS Touga gcd sed iet ied kotba a a odon ii 3 29 Model Name es bie kedda tkewree EWU IA E A 3 29 COMU AO ETA TKE ETT TE 3 30 Edge 16 Edge i sh 0gndnbeathegeedibaes ere ie bono bra Geog Eee 3 30 Enable Edge to Edge Copy ascii re 3 30 EP SETUP iap ds ojiaj osse dajoni sra oa xi nid ias 3 31 AIDA AAA AAA AAA A AA AAA eee 3 31 ERDERAS surscrptaciaosinisa lara ide pida ks 3 31 Fuser Temperature Fuser TEMP aprte 3 31 Fusat Page GOUN 4 506405 dardo A unde eee bee eees 3 31 VAD DIME escasa AAA ge dee eat 3 31 o site bii G S kie ab aha Ay aha dada ai a dem dy an biet on ohare acted bea dene 3 32 Pint Contrast 25 0164 50dn4 bo e awd deka baled pee aa bee ode ee SEH ib eee 3 32 Chage MOL ss d ta fa dia wee Sis oSate SRA CER ORET ER EH EERE ARRAS aaa oak 3 32 Gap A jUSt o2c43646 080sG50shnerdadae aii e goede i ii 3 32 Auto Dark AQUSt sid 8 ib fi dej drag Gir adie e 3 32 Reporis i iii ii ki a ia si b ba A addins dames 3 32 Menu SE AGS PAGE a sar rre atin eee eee ane Meee ee meee ae 3 32 EVENT LOG 42031462 tadeatteaniasetieoidagani Gauge in A we 3 32 Bie het ee eee eee ee eee ee eT ee ee er ee ib t ee ERA 3 32 PANCO 3 cis ch ciedicis si babe ta ta BLA bala tesla setae eee ae ASte 3 33 RATIO cio are is nase haan ge tele ota quae IM see ornate a aaa At 3 33 SCannet TESIS ca rodaja ia pant eae wien at aia we ele ae ere 3 34 ASIC Test cre
84. 655 675 nanometers The laser system and printer are designed so there is never any human access to laser radiation above a Class level during normal operation user maintenance or prescribed service condition Laser Der Drucker erf llt gem amtlicher Best tigung der USA die Anforderungen der Bestimmung DHHS Department of Health and Human Services 21 CFR Teil J f r Laserprodukte der Klasse 1 In anderen L ndern gilt der Drucker als Laserprodukt der Klasse der die Anforderungen der IEC International Electrotechnical Commission 60825 1 gem amtlicher Best tigung erf llt Laserprodukte der Klasse l gelten als unsch dlich Im Inneren des Druckers befindet sich ein Laser der Klasse Illb 3b bei dem es sich um einen Galliumarsenlaser mit 7 Milliwatt handelt der Wellen der Lange 655 675 Nanometer ausstrahit Das Lasersystem und der Drucker sind so konzipiert da im Normalbetrieb bei der Wartung durch den Benutzer oder bei ordnungsgem er Wartung durch den Kundendienst Laserbestrahlung die Klasse bersteigen w rde Menschen keinesfalls erreicht Avis relatif l utilisation de laser Pour les Etats Unis cette imprimante est certifi e conforme aux provisions DHHS 21 CFR alin a J concernant les produits laser de Classe 1 Pour les autres pays cette imprimante r pond aux normes IEC 60825 1 relatives aux produits laser de Classe I Les produits laser de Classe sont consid r s comme des produits non danger
85. 7 5V 1 5 13 15 18 GND 21 24 27 30 31 36 J28 1 V12_A FB Motor Controller Board 2 V12_A 3 V12_B 4 V12 B J17 14 5V ADF Controller Board 11 12 24V 3 5 8 10 13 GND J13 1 5V Home Sensor Controller Board 2 GND 3 HOME J12 1 GND Paper Length FB Controller Board 2 P_LENGTH 3 5V 5 8 Service Manual 7014 xxx 6 Preventive maintenance This chapter describes procedures for printer preventive maintenance Follow these recommendations to help prevent problems and maintain optimum performance Safetv inspection guide The purpose of this inspection guide is to aid vou in identifving unsafe conditions If anv unsafe conditions exist then find out how serious the hazard could be and if vou can continue before vou correct the hazard Check the following items e Damaged missing or altered parts especially in the area of the On Off switch and the power supply Damaged missing or altered covers especiallv in the area of the top cover and the power supplv cover e Possible safety exposure from any non Lexmark attachments Lubrication specifications FRUs are typically lubricated as needed from the factory If not then lubricate only when parts are replaced or as needed not on a scheduled basis Use of lubricants other than those specified can cause premature failure Some unauthorized lubricants may chemically attack parts Use P N 99A0394 Nyogel 744 to lubricate appropriate areas Lubricate gears that were lu
86. 7014 xxx Error Description Action 845 01 Rear scan module cable failure or SCC card failure COD channel failure Check each channel mono R G B for identical values indicating bad cable and or SCC card Excessive noise test for the dark data indicating some sort of CCD or analog electronics issue on that channel or channels Go to CCD service check on page 2 57 845 02 Cable SCC Failure Front scan module connector or cable failure Go to CCD service check on page 2 57 845 03 Cable SCC Failure Rear scan module connector or cable failure Go to CCD service check on page 2 57 845 yy CCD Failure The CCD is defective Go to CCD service check on page 2 57 846 Front calibration strip unusable 846 01 Rear calibration strip unusable Go to CCD service check on page 2 57 846 02 Front calibration strip too far left The font calibration strip is placed to high or to low Go to CCD service check on page 2 57 846 03 Front calibration strip too far right 846 04 Front calibration strip has excessive skew 846 05 Front calibration strip has excessive bow Go to CCD service check on page 2 57 846 06 Front calibration strip has excessive dark area Front excessive variability for Mono Red Green or Blue Go to CCD service check on page 2 57 846 07 Front magnification exceeds limits Rear
87. ACM pick tire roller removal on page 4 3 Also check the wear strips and replace if necessary 241 12 Second pick from manual feeder tray 1 or feeder Remove the tray and inspect the media path for failed when the media was in the source while other obstructions Check the pick rollers Replace the pick sheets were committed to the paper path rollers if they are worn or clogged with dust See ACM pick tire roller removal on page 4 3 Also 241 16 Failed to feed from tray 1 Pages in the paper path check the wear strips and the manual feeder and have been flushed to the output bin replace if necessary 241 17 MISIDENTIFIED SMALL GAP JAM Engine detected small gap at the manual feeder sensor attempted to open the gap by stopping the feed rolls trailing edge was seen at the input sensor manual feeder sensor is no longer covered 241 19 Second pick attempted failed from Tray 1 no pages printed since calling a 241 10 or a prior 241 19 242 00 Paper jam near tray 2 Remove Tray 2 and inspect for obstruction in the paper path Check the pick tires for wear or paper dust Replace if necessary Check the wear strips and replace if necessary 242 01 Took too long to ramp up dc feed motor Check the connection with Tray 2 Lift the printer and re set it on Tray 2 If the error persists then 242 08 Received lots of dc feed interrupts before losing them replace Tray 2 242 10 Second pick attempt failed from Tray 2 Remo
88. AM settings Touch Restore LES to remove all Lexmark Embedded Solution applications Po Do When you select either value the LCD displays Restoring Factory Defaults and then Resetting the Device The device immediately performs a POR and restores the appropriate settings to their factory default values The following settings are not changed e Display Language general settings e Network Ports Menu e Standard USB USB x Menus if an ENA is installed Energy Conserve This menu controls what values appear on the Power Saver menu If Off is selected in the Energy Conserve menu then Disabled appears in the Power Saver menu and Power Saver can be turned off If On is set in the Energy Conserve menu the Power Saver feature cannot be disabled To change this setting 1 Touch Energy Conserve from the Configuration Menu 4 setting s current value appears on the touch screen 2 Touch 4 or b to scroll through the setting s possible values 3 Touch Back to cancel and return to the Configuration Menu 4 Touch Submit to save the change Min Copy Memory Values will only be displayed if the amount of installed DRAM is at least twice the amount of the value that is at least 200 MB of installed DRAM is required to display the 100 MB selection To change this setting 1 Touch Min Copy Memory from the Configuration Menu 4 setting s current value p appears on the touch screen 2 Touch 4 to decrease the setting s value t
89. Alerts TCP IP netstat r arp a Allow SNMP Set MTU Meditech Mode Raw LPR Mode Gather Debug Enable Debug Diagnostic aids 3 41 7014 xxx Paper jams Avoiding jams Most paper jams can be avoided bv correctiv loading paper and specialtv media in the printer The following hints can help prevent paper jams Use oniv the recommended print media Do not overload the print media sources Make sure the stack height does not exceed the maximum height indicated by the stack line on the labels in the sources Do not load wrinkled creased damp or curled print media Flex fan and straighten print media before loading it If jams do occur with the print media then try feeding one sheet at a time through the manual feeder Do not mix print media sizes weights or types in the same print media source Push all trays in firmly after loading them Note Make sure the media stack is below the maximum media fill indicators on the 250 sheet tray before pushing the tray into the printer Make sure paper guides are positioned before loading the paper or specialty media Do not remove trays while a job is printing Before loading transparencies fan the stack to prevent sheets from sticking together Do not use envelopes that Have excessive curl Are stuck together Are damaged in any way Contain windows holes perforations cutouts or embossments Have metal clasps string ties or metal folding bars Have
90. B Oe KAKO B RE RS AA AA AAA XX CONVENTOS se isba dia asas idad dd XX General Mmformation cs senses o EC 1 1 Maintenance apooatti arias isa depa misa iaa iaa ad 1 1 Printengine specifications sir A A A A EEEE 1 2 MEMOR A AN 1 2 Printiqualiiv SERMOS ta sesion cias se tae sama SEDE a aa daa 1 2 ENVIFON MENE serbia via ne E did A ahd 1 3 Specified operating environment a s0r ia corr 1 3 DIMENSIONS axranaa mika nO na tama ie ear aaaea B b WO RA l Bl 1 3 Connectivity and COMPAID s xiirio inta iu ida inercia on Sat we em kai ara 1 3 Media trays and supply capacity oooooccocnccn nn 1 4 Types Of print medja ss a ni iii mia cree dada saan RR RR AR eae A 1 5 Media guidelines 11 da cide heeded edi A AAA 1 6 PEDO rH ARES SNCS a caches A a ii ane nd 1 6 Unacceptable paper sc c is etideg dea ib ia sented Mes ba ee eee Dee Geo kr Poet ees 1 6 Sa a A oFATA EER DAREE CRORES AEE Ae De ORE BERL MEARE DS 1 7 Selecting preprinted forms and letterhead 0 cee eee 1 7 SON PAPE coke dak Stes Ouse L a l b Ae 1 7 Using recycled paper and other office papers 1 7 Digital imaging SPECiICAIONS icc iii ia o RE 1 9 General SHGeiiCalOnS itcancceadtnteatcans kilba ii aa ha amanda am a ait wie KA 1 9 ADF Scan Aa svete dee O bias iti EDESA 1 9 ADF DeGuMEenthAandiNG y seso ade 1 9 Resolution and color depti ee wo 00000 e ER AAA 1 9 Flatbed document SpeciicatiOns oo a a acnaed edandogaed 1 9 Flatbed speed 4 62242 s2dawoteswsed in Slade eis
91. Black or blank page copy service check 7014 xxx Step Questions actions Ves No 1 Print a menu page or a page from the host See Black page on Go to step 2 Is the page black page 2 48 2 Is the copy an ADF scan Go to step 4 Go to step 3 3 Run a flatbed copy Go to step 5 Go to step 4 Is it blank or black 4 Did the sheet feed into the ADF Go to step 6 Go to step 5 5 Is the CCD ribbon cable properly connected Go to step 6 Properly connect the ribbon to J30 on the controller board cable to J30 6 Check for 14VDC on Pin 3 and 4 on Replace the flatbed unit Replace the controller connector J30 Pin 4 is 5VDC Are the See Flatbed assembly board See Controller voltages present removal on page 4 50 board removal on page 4 16 CCD service check Step Questions actions Yes No 1 Restart the device and retry the scan copy Go to step 2 No issue job Repeat this step with a few copy jobs Does the error return 2 Is the CCD ribbon cable properly connected Go to step 3 Properly connect the ribbon to J30 on the controller board cable to J30 3 Replace the flatbed unit See Flatbed Problem resolved Replace the controller removal on page 4 53 board See Controller board removal on Did this resolve the issue page 4 16 Flatbed motor service check is only present when a flatbed copy job is running The
92. DF cover closed interlock F Sensor FB scanner cover interlock 1 Sensor ADF sensor 1 2 Sensor ADF sensor 2 H Sensor FB Home position 1 Touch gt to select Sensor Test from the SCANNER TESTS menu 2 The display will show P F H A 1 2 in a vertical column Note Every scanner sensor does not need to be tested when Scanner Tests is selected 3 34 Service Manual 7014 xxx 3 To test the paper present sensor push back on the actuator A If the sensor is functioning the O next to the P on the displav will change to 1 4 To test the flatbed cover closed sensor lift the flatbed cover The 0 next to the F will change to 1 Also check the actuator B to ensure it is functiong properly Diagnostic aids 3 35 7014 xxx 5 To test scanner sensor 1 press on the tab C The 0 next to the 1 will change to 1 if the sensor is working properly 6 To test scanner sensor 2 press on the tab D The O next to the 2 will change to 1 if the sensor is working properly 7 To test the ADF cover open sensor open the ADF top cover Id the sensor is functioning properly the O next to the A will change to 1 A N D 8 Press Stop BBB to return to the SCANNER TESTS menu 3 36 Service Manual 7014 xxx Exit Diagnostics Selecting EXIT DIAGNOSTICS exits the Diagnostics menu and Resetting the Printer displavs The printer performs a POR and the printer returns to normal mode Diagnostic aids 3 37 7014
93. Dead machine service check on page 2 38 Print quality problems e Light print e Blurred characters e Toner on both sides of media e Toner not fused e Streaks e Blank pages See Solving print quality problems on page 2 51 Diagnostics information 2 3 Scan fax copv svmptom table Symptom Action 840 xx scanner error Go to 840 xx service check on page 2 55 ADF won t duplex Duplex ADF only Go to ADF Duplex service check on page 2 62 ADF skew Multiple pages feed into ADF Documents won t feed into ADF Go to ADF feed errors service check on page 2 61 Printer picks letter size paper on a legal size scan This is a symptom of a failed paper length sensor Scanner makes buzzing noise on startup or during a scan Go to Flatbed home position service check on page 2 58 Document feeds but jams in ADF Go to ADF paper jam service check on page 2 60 Black streaks on scans Go to ADF streak service check on page 2 59 Blank page Go to Black or blank page copy service check on page 2 57 Black page No dial tone Go to Modem fax card service check on page 2 63 Machine dials a number but fails to make a connection with another fax machine The other fax machine may be turned off Ask the fax recipient to check their machine Incoming fax has blank spaces or poor quality 1
94. Do not mix media types in one tray Paper pick tires Tray 1 or tray 2 Check the tires in the ACM assembly for signs of wear or damage Replace the tires as necessary ACM clutch Manual feed clutch Media feed clutch ASM tray 1 only Manual feed clutch solenoid Open left cover and observe the solenoid and clutch actions at the ACM and manual feed shafts as a print job is attempted Replace the faulty part 2 44 Service Manual 7014 xxx FRU Action Engine board Check the stairway cables to verify they are properly connected to the engine board at P U and manual feed connectors J500 and J501 and on the controller board at connectors J26 and J27 solenoid ASM If they are properly connected verify continuity on both cables If this fails replace the cables Disconnect the solenoid cable at J25 on the engine board and measure the resistance across cable pins 1 and 2 e The resistance should be approximately 70 ohms e If itis not then replace the solenoid e If the resistance is approximately 70 ohms then check the controller board Pin 1 at J25 on the engine board should be 24 V dc See Engine Board SVC Check for more information Replace engine board as necessary Media skews FRU Action Paper feed pick tires tray 1 Check tires for debris If tires are new then try reversing each on its hub a feed pick tires tray 2 Check side guides on Tray 1 and Tra
95. FR 21 del DHHS Departamento de Sanidad y Servicios y en los demas paises reune todas las condiciones expuestas en la norma IEC 60825 1 para productos laser de Clase 1 Los productos laser de Clase no se consideran peligrosos La impresora contiene en su interior un laser de Clase Illb 3b de arseniuro de galio de funcionamiento nominal a 7 milivatios en una longitud de onda de 655 a 675 nan metros El sistema l ser y la impresora est n dise ados de forma que ninguna persona pueda verse afectada por ning n tipo de radiaci n l ser superior al nivel de la Clase durante su uso normal el mantenimiento realizado por el usuario o cualquier otra situaci n de servicio t cnico Declarac o sobre Laser A impressora est certificada nos E U A em conformidade com os requisitos da regulamenta o DHHS 21 CFR Subcapitulo J para a Classe 1 de produtos laser Em outros locais est certificada como um produto laser da Classe I em conformidade com os requisitos da norma IEC 60825 1 Os produtos laser da Classe n o s o considerados perigosos Internamente a impressora cont m um produto laser da Classe lllb 3b designado laser de arseneto de pot ssio de 7 milliwatts operando numa faixa de comprimento de onda entre 655 e 675 nan metros O sistema e a impressora laser foram concebidos de forma a nunca existir qualquer possiblidade de acesso humano a radiac o laser superior a um nivel de Classe durante a opera o normal a ma
96. IAGNOSTICS mode does include this information Panel Menus Lets the system support person enable or disable the operator panel menus Selecting On the default allows users to change values for the printer Off disables the users access to menus If a user presses Menu they receive a message that the panel menus are locked When set to Off this setting restricts all menu access even to menus or items set for PIN access However when set to On all PIN restrictions are restored 3 4 Service Manual 7014 xxx To change the value of this setting 1 Touch Panel Menus from the Configuration Menu 4 setting s current value appears on the touch screen 2 Touch 4 or gt to scroll through the setting s other possible values 3 Touch Back to cancel and return to the Configuration Menu 4 Touch Submit to save the change PPDS Emulation The value of the PPDS Emulation menu item determines if a device can recognize and use the PPDS datastream The current value of this setting appears in parentheses to the right of the setting on the Configuration Menu screen The following table indicates how the value of this setting affects the user default value for the SmartSwitch and Printer Language settings Bone pl Resulting value of SmartSwitch setting Resulting value for Printer Language settings Emulation all ports setting Activate Off PPDS Emulation Note You can still switch languages on the operato
97. Manual feed clutch removal sa ra BT 4 42 Manual feed solenoid removal sic ice cece den wada eee dene Peewee ka eee A ewe 4 44 Media ACM ASM feeder removal cece cece ee ence eee cece e eee eee eeenees 4 47 Media feed clutch with cable removal 0 0 ccc cece eee ence eee eee eee eneeeee 4 50 Medi dimannal INPULSENSO aiii re id eee mee bd mika ib aes aa es 4 52 Multipurpose feeder removal 000 cee c cece eee e ee eee ence eee eee eee nenees 4 55 Multipurpose feeder MPF feed clutch removal 002 c cece eee e eens 4 58 Nameplate Cover temoval sis osorno ds 4 61 Operator panel keypad removal oocoocccconccn nn 4 62 Operator panel display removal L 0c cece eee eee eee eee eee e eee eneee 4 63 Display bezell oii sds Sree aw seated shed deere tena abe IA ane 4 64 Table of contents vii 7014 xxx UICC cable removal iii a AR A AR A A AAA 4 65 USB cable mount bracket removal iis cio AA A Aa 4 66 Operator panel support removal oo cooccccncc en ernea 4 66 Display rotation support removal 00 000 demi KA A 4 67 Left rear frame assembly removal 2 0 c cece e cece nn 4 68 Right rear frame assembly removal oocoocncccncn 4 69 Tub assembly removal iid cui ssib ei AA A A 4 70 rere Te re ee ee A eee ee eee ee ee ee ee ree ere 4 70 Paper input and duplex sensor assembly removal 000000 cee eee eee eee eee 4 71 Printhead removal 2222 20 AAA AAA bb eG dia 4 72 Mid Ea
98. NTER SETUP on page 3 29 EP Setup See EP SETUP on page 3 31 Reports See Reports on page 3 32 Event Log See Reports on page 3 32 Scanner Tests See Scanner Tests on page 3 34 Exit Diagnostics See Exit Diagnostics on page 3 37 Note Menus may vary depending on the features and options of the printer Diagnostic aids 3 17 7014 xxx Registration printer Print registration makes sure the printing is properlv aligned on the page REGISTRATION Top Margin Bottom Margin Left Margin Right Margin 4A4AA Quick Test CVVVv The settings available are E Ld Description Value Direction of change Top Margin 25 to 25 Each increment causes approximately 4 pels shift at 600 dpi A positive change moves the image down the page and increases the top margin A negative change moves the image up and decreases the top margin Bottom Margin 20 to 20 Each increment causes approximately 0 55 mm shift in the bottom margin A positive change compresses the image so it appears to move down the page and a negative change moves the image up Left Margin 25 to 25 A positive change moves the image right and a negative change moves the image left No compression occurs Right Margin 10to 10 A positive change moves the image right and a negative change moves the image left 3
99. See Printer hard disk removal on page 4 106 4 Remove the metal cover from the ISP opening in the rear of the controller board cage 5 Align the posts of the mounting tee and press down to secure it to the controller board Repair information 4 103 7014 xxx 6 Install the ISP onto the plastic tee Note Make sure the ISP card is properly aligned with the rear of the controller board cage 7 Press down on the ISP to seat it in the tee 8 Insert the thumbscrew Note Do not tighten the thumbscrew at this time 4 104 7014 xxx 9 Attach the two screws that came with the ISP to secure the ISP to the controller board cage 10 Tighten the thumbscrew from step 8 11 Insert the cable s ISP connector into the ISP connector on the controller board Note If a printer hard disk was previously attached reinstall it at this time 12 Lower the scanner assembly and lock it Repair information 4 105 7014 xxx Printer hard disk removal 1 Unplug the printer hard disk interface cable from the system board 2 Remove the screws holding the printer hard disk in place 4 106 7014 xxx 3 Remove the printer hard disk bv pulling it upwards from the standoffs 4 Remove the thumbscrews that attach the printer hard disk mounting bracket to the printer hard disk if the drive is going to be installed on top of an ISP Printer hard disk installation on an ISP 1 Access the controller boar
100. The sending fax machine may be faulty 2 The sending fax machine may have a dirty document glass 3 A noisy phone line can cause errors 4 Check the MFP print quality by making a copy 5 The print cartridge may be empty Replace as necessary Invalid fax partition or fax partition too small See Format Fax Storage on page 3 34 Some words on an incoming fax are stretched The sending fax machine had a temporary jam Faxes fail to transmit Go to Fax transmission service check on page 2 64 Fax reception fails Go to Fax reception service check on page 2 66 2 4 Service Manual 7014 xxx Overview of the operator panel and menus OD EJEJES e FR NS The use of the buttons and the layout of the display panel are described in the following table Item Description 1 Display View scanning copying faxing and printing options as well as status and error messages 2 Keypad Enter numbers or symbols on the display 00888 3 Dial Pause e Press fir to cause a two or three second dial pause in a fax number In the Fax To field a Dial Pause is represented by a comma e From the home screen press 717 to redial a fax number e The button functions only within the Fax menu or with fax functions When outside of the Fax menu fax function or home screen pressing fm causes an error beep 4 Back In the Copy menu press to delete the right most digi
101. Toneron back OP Page 2ccncdeeeuigedesuegeeeag As 2 50 Solving print quality problems san sissa bit iiine beka bb bi bba Megas sddes Obed ods 2 51 Printhead Servic iGneck aac ii a a kl i bee abba diel Sb ele a Phe B edad 2 54 Transfer roll service Check uri in l b l a Ran ee eR 2 54 May 2 SOIMCE CHECK A dc Siena Sarde OS hed SO kk EO Bee RRNA Sea MA bata ROA 2 55 BADIA SERVICE CHECK sean ae hein da Madea AA AAA e eN 2 55 Black or blank page copy Service check o oocooococconcncc eee e teen eee 2 57 COD Service CHECK zi ada a in a ada 2 57 iv Service Manual 7014 xxx Flatbed motor service Cheek iis icsis cana es a i a OR BRA 2 57 Flatbed home position service check ooooccoccnccccc 2 58 ADF cover open service CHECK ccccccanndca tame nt ema b bo Raw aa 2 59 ADF streak Service Check sima a A Oe KOR Fe aR RA RN Bare 2 59 ADF paper jam Service check xiii sewers aw iden ada bb Wa ae ben 2 60 ADF feed errors service check xissisaze ampiniuaniejzuz coat Oe OK Ae ka Bahar 2 61 ADF Duplex service CHECK isda die ma disinn sab a l a a Deda 2 62 Modeni fax card service Cheek iii iii itina i nonen eae naan RN a ea E 2 63 Fax transmission Service Check sissa idi dca ab ede eee a oe eee eee ee eee 2 64 Fax reception Service Chek s 0 0 reia a stad rand a a ARA AA AA ee 2 66 Escalating a fax issue to second level support oooooccccncon eee 2 68 ISO TO AdS corista Er NAAA 3 1 ACCESSING service MENUS 20000008004 neces bia sinim RO ER
102. UTION A caution identifies something that might cause a servicer harm CAUTION This tvpe of caution indicates there is a danger from hazardous voltage in the area of the product where vou are working Unplug the product before vou begin or use caution if the product must receive power in order to perform the task CAUTION This tvpe of caution indicates a hot surface Pb bb CAUTION This tvpe of caution indicates a tipping hazard XX Service Manual 7014 xxx 1 General information The Lexmark X46x series MFPs are monochrome multifunction laser printers designed for single users or small workgroups The X46x MFPs allow users to print copy scan and fax documents This book contains information on X46x series MFPs Maintenance approach The diagnostic information in this manual leads to the correct field replaceable unit FRU or part Use the error code charts symptom index and service checks to determine the symptom and repair the failure See Diagnostics information on page 2 1 for more information See Repair information on page 4 1 to help identify parts After completing the repair perform tests as needed to verify the repair General information 1 1 7014 xxx Print engine specifications Memorv Item Lexmark X463 X464 Lexmark X466 Standard memory 128MB 128MB Maximum memory 640MB 640MB Op
103. X5821 Rear right frame assembly 2 eer reer ere er eee ree eee 7 3 40X5822 Cover right Side T 3 40X5824 Duplex ADF unit 000 7 5 40X5825 Flatbed module 20 ee rere ere eee ee eee eee eee 7 5 40X5826 Scanner front cover 2 r ere rer re er eee ee eee eee eee 7 5 40X5827 Mid rear cover 7 3 40X5829 Controller board 2 reer er er er re eee ee eee eee eee 7 9 40X5830 Engine board 7 9 40X5831 Operator panel USB cable 7 5 40X5832 left side cover 7 3 40X5832 Stairway cable 22 errr eer reece 7 9 40X5833 Controller board cable 7 9 40X5834 Output bin LED lens 7 3 40X5835 Output bin LED 7 3 l 6 Service Manual 40X5837 40X5838 40X5839 40X5841 40X5842 40X5937 40X5938 40X5939 40X5952 40X5969 40X5970 40X5971 40X5972 56P0558 7377732 7377732 7014 xxx Op panel display 2 2 2 eee ee eee eee eee eee eee 7 5 Rear cover
104. able analog receive Fax Server setting is set to Off then this IR is not generated Memory Full cannot print faxes Attempted print is automatically canceled The Fax code will recognize that the print job has been canceled and will not delete pages in the fax job that have not printed Fax will not attempt to reprint the fax that generated the out of memory error until a POR is performed Memory Full cannot send faxes After a start there is no memory to do the fax job Attempted fax is cancelled Fax server To Format not set up Device is in Fax Server mode The To format for the Fax Server setup is null Analog receive still possible Fax Station number not set up Held jobs may not be restored This message is only posted once after the firmware has tried to restore all of the jobs on disk regardless of the number of held jobs that were not restored There are three versions of this IR depending upon cause IRHeldA occurs when any other condition occurs which stops the printer from restoring jobs from disk These might include disk failure user abort etc Diagnostics information 2 13 7014 xxx User status and attendance messages Continued User primarv message Explanation Held jobs mav not be restored Insufficient Memorv 37 This message is only posted once after the firmware has tried to restore all of the jobs on disk regardless of the number of held jobs tha
105. adai ani ika A ba k a 4 100 Right scanner cover removal 0 0000 bi kwa a ba a brama BARRA d dia a B b ka basla ood 4 101 Option board installs and removals 0ssesenennnennnnnunnenn nanna 4 102 Lifting the Scanner to the up position o ooococoncon 4 102 Installing an Internal Solutions Port ISP o ooococcnconca eee eee 4 103 Printer hard disk removal si caria tada riada bricos 4 106 Printer hard disk installation on an ISP o occcooccccncn en a 4 107 Printer hard disk installation directly on the controller board o o ooooooomoo 4 109 Fax card instalatii ai i i ida ties in ea a e 4 110 Locations and connections uussa annaa rra l b b wi kd 5 1 LQGAUONS uses aa isaac adi eae wed kitba bini ea Enea ade 5 1 FFONEVIOW siwi lima i stant e tin asa a beet bekee da 5 1 Reet ViEW si i eagdat asji ikomtiti tabanti i u in sia ta bid OOS ha dia Santee di kud 5 2 Print engine paperpatf sc criada y AA i i eared 5 3 Main boards a i BA da wale AA A ara Rade Reales Pe 5 4 Lexmark X46x series controller board 0 0 c cece eee eee eee eee 5 4 Lexmark X46x series engine board 2 0 cece eee eee eee eee eee eee 5 5 Lexmark X46x controller and engine board connector pin values oo ooocoomoomm o 5 6 Preventive maintenance 0 rr rr mann nr nn mannara 6 1 Sale inspecdonauide si i seii gzojjnz daria aserrada ja di 6 1 Lubrication specifications a ca
106. air information 4 95 7014 xxx ADF separator roll assembly 1 Lift the locking lever A A 2 Slightly lift the separator roll assembly and pull it out of the mount B on the opposite side 4 96 7014 xxx Kickstand removal 1 Lift the flatbed assembly to the up position 2 Release the kickstand from the left rear frame assembly by depressing the tab holding the kickstand in place 3 Remove the e clip A securing the kickstand rod to the flatbed 4 Slide the rod out and remove the kickstand from the flatbed Repair information 4 97 7014 xxx Output bin LED and lens removal 1 Disconnect the output LED cable from the controller board 2 Remove the controller board cage See Controller board cage on page 4 14 3 Press the tab A securing the lens to the tub assembiv 4 Pull down on the lens and LED and remove it from the tub 4 98 7014 xxx ADF cable removal Remove the left scanner cover See Left scanner cover removal on page 4 100 Remove the left cover See Left side cover removal on page 4 33 Remove the controller board shield See Controller board shield on page 4 11 Lift the flatbed cover and unsnap the three tabs A securing the ADF rear cover to the ADF f m 5 Remove the rear ADF cover 6 Disconnect the ADF cable B and two sensor connections C on the relav card above the ADF relav cable C 7 Disconnect the ADF cable from connecto
107. aiting Menu The following functions are available using the Busy Waiting Menu Cancel Job Reset Printer Note Menu Lockout does NOT prevent access to the Busy Waiting Menu 38 Memory Full This message is displayed when the printer is processing an incoming job and there is not enough memory available to continue processing the job The following actions can be taken e Determine how to make more memory available to your print job by Deleting fonts macros and other data in RAM Simplify your print job Install additional memory e press Select f to clear the message and continue printing The job may not print correctly e press Menus to access the Busy Waiting Menu The following functions may be available Cancel Job 2 16 Service Manual 7014 xxx User status and attendance messages Continued User primarv message Explanation 39 Complex Page This message is displaved when a page is too complex to print The following actions can be taken e press Select M to clear the message and continue printing The job may not print correctly e Simplify the print job e press Menus 2 to access the Busv Waiting Menu The following functions mav be available Cancel Job Reset Printer Note Menu Lockout does NOT prevent access to the Busy Waiting Menu 50 PPDS Font Error This error only occurs when a printer is formatting PPDS print data The PPDS interpreter h
108. al 7014 xxx Error Description Action 201 25 Exit sensor never made by leading edge of media Remove the toner cartridge PC kit and check for when feeding out the media that was detected during obstructions between the input sensor and the fuser warm up if the media continues to stop at the entrance or in the fuser then replace the fuser See Fuser 201 26 Page at fuser nip before fuser started ramping toward removal on page 4 28 desired temperature Indicates code may be receiving more interrupts than intended 201 27 Page at fuser nip before fuser reached acceptable operating temperature Page arrived at fuser earlier than expected so it was probably staged prematurely 202 00 Paper jam around exit sensor Open the rear cover and look for obstructions in the path way If there are none then inspect for damage at the fuser rear door exit guide and top cover Often the leading edge of the media will indicate the vicinity of damage If damage is found then replace the damaged part Note Print a page with the rear door open to isolate the fuser from the other parts 202 01 Exit sensor never broke on the trailing edge of the Open the rear door and inspect the flag on the exit sheet at the exit sensor sensor The flag is located behind the fuser exit rollers about mid printer If the flag does not rotate 202 02 Exit sensor never broke from sheet ahead of page freely or has
109. all the connections Problem resolved Go to step 9 in the ADF relay card and controller board Did this fix the situation 9 Check the ADF cable for continuity Go to step 6 Replace the ADF cable Go to ADF cable on page 4 65 10 Replace the ADF Go to Duplex ADF Problem solved Replace the controller board Go to Controller board removal on page 4 16 Diagnostics information 2 61 7014 xxx ADF Duplex service check Step Questions actions Ves No 1 Perform sensor 1 and sensor 2 Go to step 2 Go to step 3 sensor tests Go to Scanner Tests on page 3 25 Are the sensors working properly 2 Check the ADF sensor actuators to Go to step 3 Clean the actuators If any see if they are dirty or jamming actuators on the ADF are Are the actuators ok broken replace the ADF unit Go to Duplex ADF removal on page 4 63 3 Check all the connections on the ADF Go to step 4 Properly connect all the relay card Are they properly connections connected 4 Check the ADF cable to ensure it is Go to step 5 Properly connect the ADF cable properly connected to CN 15 on the to its connections ADF relay card and main controller board at J17 Is the ADF cable properly connected 5 Check the ADF cable for continuity Go to step 6 Replace the ADF cable Go to Make sure pin 22 has continuity Is ADF cable on page 4 65 there continuity on pin 22 6 Replace the ADF Go to Duple
110. ard disk The values are Disable and Enable Warning If the value is changed from Enable to Disable or from Disable to Enable then the printer completely formats the hard disk All information on the disk will be unrecoverable To change this setting 1 Touch Disk Encryption from the Configuration Menu Note If an advanced password has been established you must enter this password in order to change the setting If no advanced password exists you can establish one by using the keyboard that appears on the LCD 2 Touch Submit to save the change 3 Touch Back to cancel and return to the Configuration Menu If you remove an encrypted disk from a device and then try to install another disk Disk Corrupted Reformat appears on the LCD You can format the newly installed disk or remove it from the device When you touch Enable encryption or Disable formatting Contents will be lost Continue appears on the LCD Touch No to cancel or Yes to proceed If you touch Yes the printer performs the selected action on the hard disk The following graphic appears when the encryption process is selected Encrypting Disk 1 2 0 Pp DO NOT POWER OFF 3 10 Service Manual 7014 xxx The following graphic appears when the formatting process is selected Formatting Disk 1 2 0 EAS DO NOT POWER OFF The panel provides many progress indicators during the two stage process e 1 2 indicates that
111. arriage mechanical failure Go to Flatbed desired position motor service check on page 2 57 843 01 Scanner Failure ADF mechanical failure Go to ADF paper jam service check on page 2 60 843 02 Scanner Failure General mechanical failure 843 03 Scanner Failure Pick Roller engage failure 843 04 Scanner Failure Pick roller disengage failure 844 Scanner Failure Lamp failure Go to CCD service check on yy page 2 57 844 Front scan module output level error Go to CCD service check on page 2 57 844 01 Rear scan module output level error Front scan module lamp level too low Front Mono channel Front Color channels Front 844 02 Red channel Front Green channel and or Front Blue channel is detected to have low lamp level Go to CCD service check on page 2 57 Rear scan module lamp level too low Rear Mono channel Rear Color channels Rear 844 03 Red channel Rear Green channel and or Rear Blue channel is detected to have low lamp level Go to CCD service check on page 2 57 Scanner Failure CCD failure 845 yy l Go to CCD service check on page 2 57 Front scan module cable failure or SCC card failure CCD channel failure Check each channel mono R G B for identical values indicating bad cable 845 and or SCC card Excessive noise test for the dark data indicating some sort of CCD or analog electronics issue on that channel or channels Go to CCD service check on page 2 57 2 26 Service Manual
112. as detected a font error When a specific font which is not installed is requested based on a PPDS mode Set Font Global command a Select Code Page command or a Comprehensive Font Selection command and the printer Best Fit setting is off If Best Fit is on the printer performs a best fit search to find a similar font and this error does not occur This error also displays when the printer receives invalid PPDS download font data The following actions can be taken while this message is displayed e press Select M to clear the message and continue printing The job may not print correctly e press Menus to access the Busy Waiting Menu The following functions may be available Cancel Job 51 Defective Flash press Select M to clear the message and continue printing elected You must install different flash memory before you can download any resources to flash 52 Flash Full e press Select M to clear the message and continue printing e Delete fonts macros and other data stored on the flash memory e Install a larger capacity flash memory card 53 Unformatted Flash press Select M to clear the message and continue printing You must format the flash memory before you can store any resources on it If the error message remains the flash memory may be defective and require replacing 54 Standard Network Software Error This message is displayed when the RIP software detects that a network port is
113. atic Paper Size Application Specific Integrated Circuit Brushless DC Motor Black Only Retract Charge Couple Device Cold Cathode Fluorescent Lamp Counter clockwise Command Descriptor Blocks Cyan yellow magenta black Central processing unit Cyclic redundancy check Customer Replaceable Unit Customer Setup Clockwise Double byte character set Direct Current Dual Inline Memory Module Downloadable emulator Dynamic random access memory Digital multimeter Error correcting code Error correction mode Enhanced Data Out Electrical Erasable Programmable Read Only Memory External Network Adapter End of line Electrophotographic process Erasable programmable read only memory Electrostatic Discharge Flatbed Facedown Field replaceable unit Face up Gigabyte Ground Fault Interrupter Gigahertz Host Based Printing High capacity feeder High capacity Input Tray High Capacity Output Finisher High capacity feeder Hypertext markup language High Voltage High voltage power supply High voltage unit Hertz INTL ITC ITU LAN LASER LCD LCM LD LED LEF LES LSU LV LVPS MB MDC MFD MFP MH MIF mm MMR MPF MR MROM MS NAND NVM NVRAM OCF OEM OHP OPC OPT PC PDF PICS PIN PIXEL PJL POR POST PPDS ppm PQET PRC PSC PSD PSO PWM RAM RFID RH International Internal Tray Card Image Transfer Unit Black Key Local area network Light amplification by stimulated emission of radiation Liquid crystal
114. ax 8 5 x 14 216mm x 355 6mm Document size Up to A4 and legal e 4 5 x 5 5 to 8 5 x14 SEF Flatbed speed 3 seconds to scan 3 seconds to return Scanner operating environments e Temperature 16 C to 32 C 60 to 90 farenheit e Humidity 8 RH to 80 RH e Altitude O to 3048M 10000 feet Scan Preview e Available on disk equipped models Storage environments packed e Temperature 40 C to 43 3 C 40 to 110 farenheit e Humidity 5 RH to 95 RH e Altitude max 25 atmospheric pressure General information 1 9 7014 xxx Storage environments unpacked e Temperature 0 to 40 C e Humidity 5 to 80 relative humidity Tilt This device should operate within the stated parameters when it is level within 10mm from front to back and 10mm side to side Scan and copy specific specifications Scan Resolutions e Optical 600 dpi Local Twain only e Enhanced vial Lexmark Scan Center 1200 X 1200 dpi 2400 X 2400 dpi 4800 X 4800 dpi 9600 X 9600 dpi 19200 X 19200 dpi Output resolutions e Mono 600 X 600 dpi e Color 300 X 300 dpi Duplex scan Duplex and copy is available on all X46x series models Scan file output formats TIFF JPEG PDF and secure PDF XPS Supported compressions PDF 1 bit JBIG2 CCIT GA Flate 8 24 bit Flate JPEG e TIFF 1 bit CCITT G4 8 24 bit Packbits LZW e JPG 8 24 bit JPG Supported scan destinations Temporary profile from a user
115. bees Ek He 4a hee es 3 22 WOR AS est Nite i si in ezozjtj 2 6 be SdeReedt Os bib SRR RSESEE BREE SE ika aa ana 3 23 Duplex Tests ari e dein deen la oc 3 24 E E Testida nexo i il abra fi A aoe eae 3 24 Top Margin duplex c2ccucidenstcenes danse tawstee ges Rai E 3 25 Sensor TEST OUBIEZJI mirra HERO ee Des as 3 25 Motor Test duplex c2ccastrtewscdeseeengereesasa deasdsgas a kaseesas ar 3 25 Bile ae eee dp ade ee ree re 3 26 DUDEX Food 2 src E IA bed Rode ta 3 26 input Tray TESIS 26 002 cat etbas ccentnded DARIA ARALAR AAA ERAN 3 26 Feed TASB UDBUL AV 242d21i001 sage cceei seem ies bi si anierasiediasenegstacacsd 3 26 Sensor Test input tray cccacccesateeeese case eess be ka b eases eageeeeeet genres B anka 3 26 Output bin tests seccca ika mai Head Coot Ee ed ee hd A 3 27 Feed Tests cutputbins sssirsssisemitrseesotessezzzjssenjjonjaitijo szzonti en 3 27 Sensor Test standard output DIN gece cdesgcereuddse sabe sioe ea sake 3 27 dich Sasa nde vee Sib O A ir Sok AA a e 3 27 Base Sensor Test cig ii mika iS i Ba 3 28 DEVICE TESTS sea tae iia ira ai es 3 28 Qiji k DISK Test is cin Aaah cade ot ds A ater a A 3 28 Disk Tes Gledn 4230 30 2cd3cede0deser ced odes sb 3 28 PRINTER SETUP 0 lt ccanta case eta stare Oe SOARES ERAT ORE AAA 3 29 DRUM n22c 032 2h h1 G8 SSS cd HAWS LOS HL REHEARSE SE HSE ORELED ERE SORERESE 3 29 Printed Page COUNL amarre oe ib AD B soot Ted ey Vee bb Ewes 3 29 Permanent Page COUM escri kt ied ko
116. ble into the system board connector 7 Lower and lock the scanner assembly 4 112 5 Locations and connections Locations Front view 7014 xxx Callout number Item name Front door release button E Task display Operator panel ADF unit Output bin cave Output bin extension Standard input tray MFP input tray Ol NI OD oa Ry oO N Front cover access Locations and connections 5 1 7014 xxx Rear view Callout number Item name Scanner locks Kensington lock Ethernet port Host USB port Fax Fax Rear door Power switch Power Rear USB gt 0O O N OO oO BR oO rm O ISP Options cover 5 2 Service Manual 7014 xxx Print engine paperpath A Paper path A B 125 3 B Manual feed sensor B C 9 0 C Upper end feed rolls C D 59 8 D Input sensor D E 44 9 E Transfer roll E F 112 7 F Fuser F G 21 4 G Fuser exit rolls G H 114 8 H Fuser exit sensor H I 7 5 l Exit rolls l J 17 0 J Exit sensor narrow media sensor I K 211 7 K Duplex unit K L 93 4 L Duplex sensor L M 8 4 M Auto compensator M B 177 2 Locations and connections 5 3 7014 xxx Main boards Lexmark X46x series controller board RAJ J3 Jal
117. bricated in the original part Scanner glass cleaning Kit 40X0392 is available for cleaning the scanner glass on the flatbed Included are instructions for cleaning the ADF glass if streaks should appear on copies from the ADF Maintenance kits Maintenance kits include ADF Maintenance kit P N 40X5807 ADF separator roll P N40X5471 ADF separator pad P N 40X5472 Fuser P N 40X5344 40X5345 or 40X5346 Exit guide P N 40X5372 Tray 1 ACM feed tires P N 40X5451 Transfer roll P N 40X5364 Maintenance kits Description Part number Low voltage 110 V maintenance kit 40X5400 High voltage 220 V maintenance kit 40X5401 100 V maintenance kit 40X5402 Preventive maintenance 6 1 7014 xxx 6 2 Service Manual 7 Parts Catalog How to use this parts catalog 7014 xxx The following legend is used in the parts catalog Asm Part Units Index number mach Units FRU Description Asm index identifies the assembly and the item in the diagram For example 3 1 indicates assembly 3 and the item number 1 Units FRU refers to the number of units packaged together and identified by the part number NS Not shown in the Asm Index column indicates that the part is procurable but is not PP Parts Packet in the parts description column indicates the part is contained in a parts e Part number identifies the unique number that identifies this FRU
118. by a period and additional numbers in the format XXX YY In most cases five digits are shown User status and attendance messages e User status messages provide the user with information on the current status of the printer Ready displays on the first line of the display unless invoked and then Power Saver displays If a user status message is displayed then go to Service error codes on page 2 26 e User attendance messages are indicated by a two or three digit error code that provides the user with information that explains a problem with a print cartridge paper jam option port and so on If a user error message displays then go to User attendance messages on page 2 13 and Paper jam error codes 200 series on page 2 20 Power On Self Test POST sequence The following is an example of the events that occur during the POR sequence when the printer is turned on Display screen illuminates and the memory test is initiated The Lexmark splash screen is displayed with a progress bar The firmware revision is displayed in the lower left of the screen Scanner calibration and testing initiates when the progress bar is two thirds finished Not Ready will be displayed if the cover is open Any cartridge errors such as Defective Cartridge are displayed in the message are at the bottom of the screen Applicable maintenance messages are displayed Applicable toner low messages are displayed The red indicator light wi
119. change this setting 1 Touch USB Scan to Local from the Configuration Menu 4 setting s current value appears on the touch screen 2 Touch 4 or p to scroll through the setting s possible values 3 Touch Back to cancel and return to the Configuration Menu 4 Touch Submit to save the change Print Quality Pages This setting is a limited version of the Print Quality Pages setting that appears in the Diagnostics menu This setting reports the values of a broad range of printer settings and tests the printer s ability to generate acceptable printed output To print the Print Quality Pages 1 Touch Print Quality Pages from the Configuration Menu Printing Quality Test Pages appears on the LCD Touch Back to return to the Configuration Menu The Reports menu contains two selections Menu Settings Page and Event Log Menu Settings Page To print the Menu Settings page press FI Press El to return to the Configuration menu Event Log The event log provides a history of printer errors The event log can only be printed in the Configuration menu Additional options are available in the Diagnostics menu See Reports on page 3 32 To print the event log 1 Select Print Event Log from the Event Log menu 2 Press EJ to return to the Configuration menu Note An event log printed from the CONFIG MENU will not contain debug information or secondary codes for 900 service errors However the event log printed from D
120. cted 6 Check pin 1 in J13 for voltage The voltage Replace the flatbed unit Replace the controller board Go to Controller board removal on page 4 16 2 58 Service Manual ADF cover open service check 7014 xxx Step Questions actions Ves No 1 Is the ADF cover properlv closed Go to step 3 Go to step 2 2 Close the ADF cover Issue resolved Go to step 3 Does the problem go away 3 Perform the ADF cover open sensor test Go Go to step 4 Go to step 8 to Scanner Tests on page 3 25 Does the sensor work properly 4 On the bottom of the ADF cover inspect the Go to step 6 Go to step 5 ADF cover closed sensor actuator Does it move freely 5 Fix the actuator so it moves freely Issue resolved Go to step 6 Does this fix the problem 6 Remove the ADF rear cover and inspect the Go to step 7 Go to step 8 ADF cover closed sensor for dirt and debris Is there dirt and debris present 7 Remove the ADF rear cover and clean the Issue resolved Go to step 8 dirt and debris from the sensor Does this fix the issue 8 Inspect the connections on the ADF relay Go to step 9 Secure all the connections card in the ADF Are all the connections properly connected 9 Check the ADF cable for continuity Is there Go to step 10 Replace the ADF cable See continuity ADF cable removal on page 4 99 10 Check for signals or voltages from J17 on Replace th
121. d e Do not mix paper sizes types or weights in the same source mixing results in jams e Do not use coated papers unless they are specifically designed for electrophotographic printing Selecting preprinted forms and letterhead Use these guidelines when selecting preprinted forms and letterhead e Use grain long for 60 to 176 g m weight paper e Use only forms and letterhead printed using an offset lithographic or engraved printing process e Avoid papers with rough or heavily textured surfaces Use papers printed with heat resistant inks designed for use in xerographic copiers The ink must be able to withstand temperatures up to 200 C 392 F without melting or releasing hazardous emissions Use inks that are not affected by the resin in toner Inks that are oxidation set or oil based generally meet these requirements latex inks might not When in doubt contact the paper supplier Preprinted papers such as letterhead must be able to withstand temperatures up to 200 C 392 F without melting or releasing hazardous emissions Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality e For best results store paper where the temperature is 21 C 70 F and the relative humidity is 40 Most label manufacturers recommend printing in a temperature range of 18 to 24 C 65 to 75 F with relative humidity between 40 and 60 Store paper in cartons when possible on a pallet or shelf rather than on
122. d See Lifting the Scanner to the up position on page 4 102 2 Unpack the printer hard disk 3 Locate the standoff location on the controller board Repair information 4 107 7014 xxx 4 Use a flatblade screwdriver to remove the screws attaching the mounting bracket 5 Place the hard disk on top of the ISP making sure the standoff on the hard drive line up with the holes on the ISP 6 Gently press down on the hard drive until it locks into place 7 Fasten the hard dive connector into the connector on the ISP card 4 108 7014 xxx Printer hard disk installation directly on the controller board Note Perform steps 1 2 and 3 from above before doing the rest of the installation 1 Align the printer hard disk standoffs with the holes on the system board 2 Press the hard disk down until it locks into place 3 Attach the hard disk to the controller board cage using the screws that came with the hard disk Repair information 4 109 7014 xxx 4 Connect the hard disk interface cable to the connector on the controller board Fax card installation 1 Access the controller board 2 Unpack the fax card 3 Remove the fax card cover on the controller board cage 4 110 7014 xxx 4 Insert the fax card into the controller board cage 5 Tighten the two screws to secure it to the controller board cage Repair information 4 111 7014 xxx 6 Insert the fax card interface ca
123. d remove the lower paper guide U Repair information 4 57 7014 xxx Multipurpose feeder MPF feed clutch removal 1 Remove the left side cover See Left side cover removal on page 4 33 2 Remove the duplex See Duplex removal on page 4 19 3 Disconnect the cable A from J24 on the engine board MOTIT 4 Place the printer on its right side Note Be careful to not damage any cables or mar the finish of the printer 4 58 7014 xxx 5 Remove the three screws B from the left side of the printer Repair information 4 59 7014 xxx 6 Disconnect the left hinge C from the feed clutch and remove the e clip D 7 Lift and remove the multipurpose feeder MPF feed clutch 4 60 7014 xxx Nameplate cover removal 1 Open the front access door 2 Remove the three screws A 3 Remove the nameplate Repair information 4 61 7014 xxx Operator panel keypad removal 1 Lift the scanner assembly to the up position 2 Release the two tabs A securing the keypad to the keypad to the tub assembly 3 Disconnect the UICC cable B from the operator panel PCB assembly 4 Disconnect the two ribbon cables C from the operator panel PCB assembly 5 Disconnect the ground D on the operator panel PCB assembly 6 Tilt the operator panel keypad up and remove it from the MFP 4 62 7014 xxx Operator panel displav removal 1 Remove the operator panel kevpad 2 Press
124. d service checks on page 2 43 Main motor noisy or not moving See Main motor service check on page 2 40 Media skew See Paper feed service checks on page 2 43 Printer not communicating with host See USB port service check on page 2 46 Card reader fails to recognize the user s security card Possible card reader failure See Card reader service check on page 2 37 Front access door will not close See Cover interlock switch service check on page 2 37 Operator panel button not responding See Operator panel service check on page 2 43 Operator panel lights are off or very dim See Operator panel service check on page 2 43 Blank page See Blank page on page 2 47 Black page See Black page on page 2 48 Heavy background See Heavy background on page 2 48 Light print See Light print on page 2 50 White or black lines or bands See White or black lines or bands on page 2 50 Toner on back of page See Toner on back of page on page 2 50 Media never picks See Media never picks on page 2 44 Media feeds continuously See Media occasionally mispicks or picks multiple sheets at once on page 2 44 Media wrinkled or bent See Media trees wrinkles stacks poorly or curls on page 2 45 Dead machine no power See
125. delia 2 1 User status and attendance Messages 2 seen 2 1 Symptom tables ic hie add b aa a ss AAA A a 2 2 POST 3YMptom table isaac os A dad 2 2 Printer evmprom table siiirzorrirdlan ie it ib dea 2 3 S anif fax Copy Symptom table i iii AAA e AS A e 2 4 Overview of the operator panel and MENUS oococcccccc nn mnn 2 5 Understanding the home screen misa ci ria a wa bida bib bad de 2 7 Using the touch screen buttons ininzazarsnnzonisnaindajjoamiajja kka AAA a ad aa aa a 2 9 Sample TOUCH SCFEEM sc reader ediar AA a ees bbe a swied 2 9 Other touch screen DUTONS ia 0 a caine tl l RARA a B OR 2 10 Diagram of the printer Menus oii cee Brija a A A A ee ces 2 12 Messages and error Codes 0005200000000 8 RR a sla mR A A 2 13 User attendance Messages economics dan bia ba bik eee eae ea dee eae eae b eel oe 2 13 Cartridge error Messages 000 a aie KA AR AA a eo A 2 20 Paper jam error codes 200 series oooooococooccocan en 2 20 Semice Error CO OS si a RAR OA AAA ARANA AS ai eDi 2 26 Fax emorcodes cisssiisaniiodr arcaica AE A a IR i ane 2 31 SENICE CNE rr a a O b 2 35 Controller board service Check sisi ceded a mom AA A AA A 2 35 Engine bdard semice CHECK isa ia a Read 2 36 Card reader service Check 3 1 000 200 a A 2 37 Cooling Tall Service CHECK tai Ga ieee teeta dia 2 37 Cover interlock switch Service check 00 cece cece eee e eee e eee eee e eens 2 37 Dead machine service check 0 0066 a uaa nia mma
126. ding the sensor 6 Free the cable from its retainers and pull it through the opening toward the sensor mount 4 52 7014 xxx Re installation note e Prop open the duplex door and insert the hook end of the spring hook through the frame opening C from the controller board side Extend the hook until the sensor connector can be hooked e Hook the spring hook D to the connector E and pull it through the opening C D E e Place the sensor into position and reconnect the cable on the controller board e Using the spring hook be sure to reroute the cable through the three retainers F between the sensor and side frame F Note If the cable is not properly installed in its retainers then the loose cable will obstruct the paper path Repair information 4 53 7014 xxx Warning Check to make sure the duplex paper jam door is in its proper position If it is not then the paper tray will become lodged and the printer will need to be replaced 4 54 7014 xxx Multipurpose feeder removal 1 Open the front access door 2 Remove the four screws A from the upper front guide 3 Remove the upper front guide 4 Remove the two screws B Repair information 4 55 7014 xxx 5 Close the front access door and pull up on the MPF by the steel shaft until the MPF lifts from its hinges 6 Disconnect the MPF from the lower front cover 4 56 7014 xxx 7 Open the front access door an
127. dio button is grav to show it is unselected Selected radio button This is a selected radio button The radio button is blue to show it is selected 2 10 Service Manual Button Function Cancel Jobs Continue Continue Cancel Select Opens the Cancel Jobs screen The Cancel Jobs screen shows three headings Print Fax and Network The following items are available under the Print Fax and Network headings e Printjob e Copvjob e Fax profile e FTP e E mail send Each heading has a list of jobs shown in a column under it which can show only three jobs per screen Each job appears as a button which you can touch to access information about the job If more than three jobs exist in a column then an arrow appears enabling you to scroll through the jobs Touch this button when more changes need to be made for a job or after clearing a paper jam e Cancels an action or a selection e Cancels out of a screen and returns to the previous screen Selects a menu or menu item 7014 xxx Diagnostics information 2 11 7014 xxx Diagram of the printer menus The diagram shows the menu index on the operator panel and the menus and items available under each menu Not all menus or selections will be available in all situations These are accessed through the driver Paper Menu Default Source Paper Size Tvpe Paper Tvpe Configure MP Substitute Size Paper Texture Paper Weig
128. ds The default is 1 second Values are given in increments of 25 seconds To change this setting 1 Touch Key Repeat Initial Delay from the Configuration Menu 2 Touch p to increase the value or 4 to decrease the value 3 Touch Submit to save the change 4 Touch Back to cancel and return to the Configuration Menu Key Repeat Rate This is the number of times per second that a repeating key will repeat The range is 1 100 with a default of 15 times per second To change this setting 1 Touch gt to select Key Repeat Initial Delay from the Configuration Menu 2 Touch gt to increase the value or lt q to decrease the value 3 Touch Submit to save the change Touch Back to cancel and return to the Configuration Menu Wiper Message To change this setting 1 Touch gt to select Wiper Message from the Configuration Menu 2 Touch gt or lt q to change the value The values are On default and Off 3 Touch Submit to save the change Touch Back to cancel and return to the Configuration Menu Diagnostic aids 3 15 7014 xxx Clear Custom Status No values exist for this operation Pressing initiates this operation Touch amp gt to select Clear Custom Status from the Configuration Menu Note Executing this operation erases any strings that have been defined by the user for the default or alternate custom messages USB Speed The USB Speed setting is used to set the throughput of the USB port on the MFP
129. e Before starting this service check print out the network setup page This page is found under Menu Reports Network Setup Page Consult the network administrator to verify that the physical and wireless network settings displayed on the network settings page for the device are properly configured If a wireless network is used verify that the printer is in range of the host computer or wireless access point and there is no electronic interference Have the network administrator verify that the device is using the correct SSID and wireless security protocols For more network troubleshooting information consult the Lexmark Network Setup Guide Step Questions actions Yes No If the device is physically connected to the network verify that the ethernet cable is properly connected on both ends Is the cable properly connected Go to step 3 If the network is wireless got to step 3 Go to step 2 Connect the ethernet cable Did this fix the problem Problem resolved Go to step 3 Check the printer s online status under Printers and Faxes on the host computer Delete all print jobs in the print queue Is the printer online and in a Ready state Go to step 5 Go to step 4 Change the printer status to online Did this fix the issue Problem resolved Go to step 5 Does the IP address displayed on the network settings page match the IP address in the port of the drivers us
130. e and shake it Trv a different toner cartridge if possible If the error 929 01 No home window persists then replace the toner level sensor See Toner level sensor removal on page 4 79 929 02 No sensor transition closed 929 03 No sensor transition open Printhead service errors 930 xx Wrong printhead installed Replace the printhead See Printhead service check on page 2 54 931 xx No first hsvnc Replace the printhead See Printhead service check on page 2 54 932 xx Lost hsyncs 933 xx Mirror motor locked No hsvnc received 935 xx Motor unable to reach operating speed Transport motor service errors 936 xx Transport motor initial lock failure Replace the main motor gear drive See Main motor service check on page 2 40 937 00 Main transport motor lost lock Replace the main motor gear drive See Main motor service check on page 2 40 Power supply service errors 940 00 LVPS service error Replace the LVPS HVPS See LVPS HVPS service check on page 2 39 Controller board and operator panel service errors 948 xx Failed engine board Replace the controller board See Engine board service check on page 2 36 949 xx 950 xx Mismatch between EEPROM and mirror memory Install a new controller bored or operator panel See Engine board service check on Note A new controller board or operator panel has been ki i 33 installed
131. e ADF See Replace the controller the controller board Pin 11 and 12 should ADF unit removal on board See Controller measure 24VDC Pin 14 should measure page 4 85 board removal on 5VDC Are there signals or voltages page 4 8 present ADF streak service check Step Questions actions Yes No 1 Do streaks appear on the middle of Clean the ADF glass on the No issue to fix scans when using the ADF flatbed using a lint free cloth Kit 40X0392 is available for cleaning the glass on the flatbed Also clean the separator roll and pad with a damp cloth Diagnostics information 2 59 7014 xxx ADF paper jam service check Note This service check should be used if the paper feeds and jams in the ADF If the paper is not feeding into the ADF see ADF feed errors service check on page 2 61 Step Questions actions Ves No 1 If the ADF is multi feeding check for dirt on Clean them with a lint free Replace the separator pad the ADF separator pad and ADF separator cloth and isopropyl alcohol and ADF pick roll rollers Are they dirty 2 If the paper is skewing when it is fed into the Go to step 3 Set the paper guides so ADF check the paper guide width Is it set they contact the edges of correctly the paper 3 If paper is skewing when fed or jamming Properly close the top If the paper is jamming in check to see if the top cover is
132. e connection 88A Failed to connect using V 34 e Check line quality modulation scheme Adjust to a lower modulation scheme e Adjust Transmit Level Receive Threshold values 901 No fax tones detected from remote e Verify destination phone number end e Verify that the remote fax is authorized to receive faxes 902 No dial tone detected e Check by enabling Behind a PABX setting e Check phone line e Check MFD modem hardware 903 Busy tone detected Check with remote end if successive attempts fail 904 Hardware error detected See Modem fax card service check on page 2 63 905 A timeout occurred after dialing the Check with remote end if successive number and waiting for a response attempts fail 906 Fax cancelled by user No action needed 907 Modem detected a digital line Verify the MFP is connected to an analog connection line See Fax transmission service check on page 2 64 908 Phone line was disconnected Restore phone line connection A00 Received request for unsupported No action needed function from remote fax device A01 Received request for unsupported No action needed image width from remote fax device A02 Received request for unsupported No action needed image resolution from remote fax device A03 Received request for unsupported No action needed compression type from remote fax device A04 Received request for unsupported No action needed image length from remote fax device FOO Unknown error occ
133. e desktop 10 E mail the file to second level support 2 68 Service Manual 3 Diagnostic aids 7014 xxx This chapter explains the tests and procedures to identifv printer failures and verifv repairs have corrected the problem Accessing service menus There are different test menus that can be accessed during POR to identifv problems with the printer Configuration Menu 1 Turn off the printer 2 Press and hold 2 and 6 3 Turn on the printer 4 Release the buttons after 10 seconds The Configuration Menu group contains a set of menus settings and operations which are infrequently required by a user Generally the options made available in this menu group are used to configure a printer for operation See Configuration menu CONFIG MENU on page 3 2 for more information Diagnostics Mode 1 Turn off the printer 2 Press and hold 3 and 6 3 Turn on the printer 4 Release the buttons after 10 seconds The Diagnostics Mode group contains the settings and operations used while manufacturing and servicing the printer See Diagnostics menu on page 3 17 for more information To run the printer diagnostic tests described in this chapter the printer must be in Diagnostic Mode Note If you have installed a controller board engine board or operator panel as part of a troubleshooting procedure start the machine into diagnostic mode to test the repair Diagnostic aid
134. e from the USB port on the front of the printer Unsupported Disk Remove the unsupported disk before continuing 34 Short Paper press Select M to clear the message and continue printing The printer does not automatically reprint the page that prompted the message e Check tray length and width guides to ensure paper is properly fitted in the tray e Make sure the print job is requesting the correct size of paper e Adjust the Paper Size setting for the size paper you are using If MP Feeder Size is set to Universal make sure the paper is large enough for the formatted data e Cancel the current job Diagnostics information 2 15 7014 xxx User status and attendance messages Continued User primarv message Explanation 35 RES Save Off Deficient Memorv This message displavs when the printer lacks sufficient memorv to enable Resource Save This message usuallv indicates the user has allocated too much memorv for one or more of the printer link buffers however modification of other printer settings which affect the amount of available memory may also create this condition If restoration of Resource Save is required after this message is received the customer should install additional memorv or set each link buffer to Auto Once all link buffers are returned to Auto vou should exit the menu to activate the link buffer changes Once the printer returns to the Readv state vou can enable Reso
135. e input source with the correct type and size media e Cancel the current job Load lt source gt lt type gt lt size gt Printer does not detect media meeting the size or type requested in the source indicated e Load the input source with the correct type and size media e Cancel the current job Load Manual lt custom type gt Printer does not detect media meeting the description lt custom type gt in the single sheet feeder manual feeder The following actions can be taken e Load paper and the job continues e press Select M and choose an alternate source for media e Cancel the current job Load Manual lt custom string gt Printer does not detect media meeting the description lt custom string gt in the single sheet feeder manual feeder The following actions can be taken e Load paper and the job continues e press Select M and choose an alternate source for media e Cancel the current job Load Manual lt size gt Printer does not detect media meeting the description lt size gt in the single sheet feeder manual feeder The following actions can be taken e Load paper and the job continues e press Select M and choose an alternate source for media e Cancel the current job 2 14 Service Manual 7014 xxx User status and attendance messages Continued User primarv message Explanation Load Manual lt type gt lt size gt Pri
136. e posts the appropriate 80 Scheduled Maintenance IR and a status indicator to notify the user to schedule the appropriate maintenance on the device To view the Maintenance Counter Value touch Maintenance Counter Value from the Configuration Menu The panel displays the current value of the maintenance counter as illustrated below Maintenance Counter Value 20 Touch Back to return to the Configuration Menu After installing the required maintenance kit reset this count to zero Reset Maintenance Counter After scheduled maintenance reset the Maintenance Counter To reset the maintenance page counter to zero Touch Reset Maintenance Counter from the Configuration Menu Reset Maintenance Counter appears in the header Touch 100K Kit or 600K Kit Yes and No appear in a menu To cancel the reset operation touch Back or No All other button presses are ignored To initiate the reset operation touch Yes CP Oo Diagnostic aids 3 3 7014 xxx Reset Photoconductor Maintenance Counter Reset PC Cnt This setting resets the photoconductor kit page counter and clears anv warnings or photoconductor exhausted messages This operation should be performed oniv after a new photoconductor unit has been installed USB Scan to Local USB Scan to Local enumerates a USB simple device or USB composite device In the off position the simple USB device is enumerated in the on position the composite USB device is enumerated To
137. e printer on and verify 24 V dc on pins 17 and 19 of the cable MN Verify 5 V de on pins 1 3 5 11 13 and 15 Verify ground on pins 10 12 14 16 and 18 If any of the values are incorrect then replace LVPS HVPS board If the grounds are incorrect then check ground paths Check continuity in the cable If the cable is bad then call the next level of support eee are correct and the toner electrodes are good then replace the controller oard e See the LVPS HVPS service check on page 2 39 and the Engine board service check on page 2 36 if necessary LVPS HVPS board Controller board Miscellaneous cables Heavy background Poor development or poorly charged toner particles cause excessive background This is more noticeable as the toner cartridge nears end of life FRU Action Toner cartridge not a Check the toner darkness setting in the driver Try a lower setting ook not a FRU Make sure the toner cartridge and PC Kit are correctly installed and the high voltage contacts are clean If the toner cartridge and PC Kit are installed correctly then try a new PC Kit first and then toner cartridge Check the contacts for correct installation and contamination where contact is made between the print cartridge assembly and spring contacts which connect to the LVPS HVPS board at CN203 Clean as necessary If this does not correct the problem then replace the following FRUs one at a time in
138. e setting s new value touch Submit Envelope Prompts This setting controls the tray the user is directed to refill wnen a specific envelope size is out The selections are Auto default MP Feeder and Manual Env To change the value of this setting 1 Touch Env Prompts from the Configuration Menu 4 setting s current value appears on the touch screen 2 Touch 4 or b to scroll through the setting s possible values 3 To exit this screen without changing the setting s value touch Back 4 To save the setting s new value touch Submit Action For Prompts This setting determines which input source receives paper related or envelope related change prompts when they occur To change the value of this setting 1 Touch Action for Prompts from the Configuration Menu 4 setting s current value p appears on the touch screen 2 Touch 4 or to change the setting s value The values are Prompt user Continue and Use current 3 To save the setting s new value touch Submit Diagnostic aids 3 9 7014 xxx Jobs on Disk Jobs On Disk allows vou to delete buffered jobs saved on the disk To delete jobs saved on the disk 1 Touch Jobs On Disk from the Configuration Menu 2 Touch 4 to decrease the setting s value touch p to increase the setting s value 3 Touch Back to cancel and return to the Configuration Menu Disk Encrvption This setting determines if the printer encrvpts the information that it writes to the h
139. earea itos anr be b ib bia b ia IIA ess 3 34 Feed Sot 3i di ili bia i da ee A OGRE de del 3 34 SENSO TENS cuore AEREA dee 3 34 Exit DiaQnmOStieS idi a i E A A RR l 3 37 Printhead assembly electronic adjustment oooococccccn eee 3 38 Printhead assembly mechanical adjustment 200 0 c eee eee na 3 39 SEMEN rareza pianistas indi ee ee ec ore err 3 41 vi Service Manual 7014 xxx A au ba eda A 3 41 General Veritas ii ee ba GE Sls a ja 3 41 COGS ROVI OMINO 0 aos id a A E we aaah erg ORR NS 3 41 A A have vin ee dep Gee d 3 41 MAG idas dao bape a a es 3 41 A O b8 gibu 3 41 NPAP scogartrarotaa derretir terra 3 41 A A A 3 41 Paper AMS ika i a a i b A A RT BA ki a dee Phew A mr Sa 3 42 AVOIR JAMS 0 errar rn 6608 6908S bata AI HIRAM OT ROS A ES 3 42 Understanding jam numbers and locations oocooccccnccn na 3 43 Jam messages and their locations 00 cece eee eee eee ne 3 44 200 300 201 paper AMS susi da rs dB Bl bal Ab 3 44 207 DADE Madras ose 3 46 231 PAPI Mica daras tierra rs 3 46 239 paperjam oo odiceneitenetcadsoeeue veges ee Gedeesebenges ends de eeeEe seas 3 48 PP Papel ia cos Robb tage aces Gchee bd ma Se cee eae Riki ad ie eden meetin 3 48 246 Paper aM TOPE COOP 57 UOO gg the etgemereesets G068 0404 9088g04005 3 49 240 249 paper jame dure di oa 3 49 200 Paper aM sis 8 i bib ib te ke A 3 50 251 Paper avena abi darias 3 51 220 294 paper AMS siste circa a S 3 52 Repair informat
140. een Display item Description Release Held Faxes Search Held Jobs If this button is shown then there are held faxes with a scheduled hold time previously set To access the list of held faxes touch this button Searches on any of the following items and returns search results e User names for held or confidential print jobs e Job names for held jobs excluding confidential print jobs e Profile names e Bookmark container or job names e USB container or job names for supported extensions only Diagnostics information 2 7 7014 xxx Unlock Device Cancel Jobs Displav item Description Held Jobs Opens a screen containing all the held jobs Lock Device This button appears on the screen when the printer is unlocked and Device Lock out Personal Identification Number PIN has been set Touching this button opens a PIN entrv screen Entering the correct PIN locks the printer control panel touch screen and hard buttons This button appears on the screen when the printer is locked The printer control panel buttons and shortcuts cannot be used while it appears Touching this button opens a PIN entrv screen Entering the correct PIN unlocks the printer control panel touch screen and hard buttons Opens the Cancel Jobs screen The Cancel Jobs screen shows three headings Print Fax and Network The following items are available under the Print Fax and Network headings e Printjob e Copvjob
141. el 3XX Error occurred when receiving e Check line quality image data e Adjust Receive Threshold e Select a lower Max Speed value under Fax Receive settings 4XX Error occurred when sending e Check line quality image data e Adjust Transmit Level e Select a lower Max Speed value under Fax Receive settings 5XX Received unknown response from No action needed Issue is with the other remote fax device device 6XX Error occurred when receiving a frame e Check line quality e Adjust Receive Threshold Diagnostics information 2 31 7014 xxx Fax error log codes Continued Error code Description Action 7XX Error occurred when sending a frame e Check line quality e Adjust Transmit Level e Select a lower Max Speed value under Fax Send settings 800 Received EOT unexpectedly from e If error persists disable V34 modulation the modem in V34 mode schema 802 Too many timeouts occurred e If error persists disable ECM mode during ECM reception 803 Fax cancelled by user No action needed 804 Unexpectedly received a disconnect e Check line quality command from the remote end e Adjust Transmit Level Receive Threshold values e Remote device could be requesting an unsupported feature 805 Remote fax device failed to respond to e Adjust Transmit Level Receive the DCS command Threshold values e Remote device could be malfunctioni
142. embly 7 3 40X5704 256MB flash 2 22 ee eee eee eee ee eee ee eee eee eee 7 12 40X5743 Operator panel button assembly 7 5 40X5778 Front access door cover 7 3 40X5804 Flatbed cushion 7 7 5 40X5805 Controller board fan nn 7 9 40X5806 Lower AIO access assembly 7 3 40X5807 ADF maintenance kit 10000 7 5 40X5809 USB cable mount bracket 7 3 40X5810 UICC cable operator panel 7 5 40X5811 Tub cover assembly reer rere re eee eee eee ee eee 7 3 40X5813 Kickstand support 7 7 7 7 5 40X5814 Display rotation support eee eee eee ee eee eee eee 7 3 40X5815 Oppanelsupport 2 e ere eee ee ee re eee eee eee eee eee 7 3 40X5816 LSU hsvnc extension cable 7 9 40X5817 LSU laser diode cable eee reer eee eee eee eee 7 9 40X5818 Right scanner cover 7 5 40X5819 Left scanner cover errr rrr rr re eee reer ccee 7 5 40X5820 Rear left frame assembly 7 3 40
143. emulation into the firmware card again If this does not resolve the problem then replace the firmware card and download the emulation again Network errors 2 30 Service Manual 7014 xxx Error Description Action 975 xx Unrecognizable network Call the next level of support 976 xx Unrecoverable software error in network port 978 xx Bad checksum while programming network port 979 xx Flash parts failed while programing network port Other errors 980 xx Engine experiencing unreliable communication with the Call the next level of support specified device 981 xx Engine protocol violation detected bv the specified device 982 xx Communications error detected bv the specified device 983 xx Invalid command received by the specified device 984 xx Invalid command parameter received by the specified Call the next level of support device 990 xx An equipment check condition has occurred in the specified device but the device is unable to identifv the exact component failure 991 xx The specified device has detected an equipment check in its svstem card Fax error codes Fax error log codes Error code Description Action 000 No error occurred during fax No action needed transmission 200 Error occurred when transmitting e Check line quality training e Select a lower Max Speed e value under Fax Send settings e Adjust the transmit lev
144. enables vou to print the Menu Settings Page The report prints the Diag Menu to include Registration Print Tests Hardware Tests Duplex Tests Input Trav Tests Output Bin Tests Device Tests Printer Setup EP Setup Reports Event Log Development Menu and Scanner Tests EVENT LOG Displav Log The event log provides a historv of printer errors It contains the 12 most recent errors that have occurred on the printer The most recent error displavs in position 1 and the oldest error displavs in position 12 if 12 errors have occurred If an error occurs after the log is full the oldest error is discarded Identical errors in consecutive positions in the log are entered so there may be repetitions All 2xx and 9xx error messages are stored in the event log To view the event log 1 Touch gt to select Display Log from EVENT LOG Up to three error codes display at a time Touch gt to display additional information if available 2 Touch Back to return to the EVENT LOG menu 3 32 Service Manual 7014 xxx Print Log Additional diagnostic information is available when vou print the event log from Diagnostics Menu rather than Configuration Menu The Event Log printed from Diagnostics Menu includes e Detailed printer information including code versions e Time and date stamps e Page counts for most errors e Additional debug information in some cases Model and Event Log Serial number Lexmark X54de in x0000
145. error persists after replacing the option card replace the controller board See Controller board removal on page 4 8 contains the printer If there are no errors found testing the cards individually install the cards on at a time settings When either Restart the MFP after each card is installed of these boards is new it obtains the settings Cables from the other board a rae Settings are lost when If the cards do not trigger an error check the option card connection cables for continuity both are new and replaced at the same time USB port service check 1 Perform a print test to make sure the printer prints correctly Verify that the indicator light is on then print the menu settings by Menu Settings Page from the Reports Menu in the menus Be sure the printer USB cable is designed for bidirectional printing Be sure the user s application is set up correctly If the internal print test page prints correctly the user s application printer driver is set up correctly and the USB cable is installed but the printer still fails to print on command from the host computer then replace the controller board 5 Check the USB cable for continuity er 2 46 Service Manual 7014 xxx Print qualitv service checks Note Ensure the cover closes tightly A gap in the opening may allow light to expose the photoconductor resulting in a dirty print Extreme environmental conditions temperatures and
146. et to the controller board cage Repair information 4 11 7014 xxx 2 Remove the three screws B securing the top of the controller shield 7014 xxx 3 Loosen the three screws C on each side of the controller board cage 4 Remove the controller board shield Repair information 4 13 7014 xxx Controller board cage 1 Remove the controller board See Go to 4 2 Remove the five screws A which secure the controller board cage to the tub assembiv x A 3 Tilt the front of the cage up and remove it from the MFP Controller board fan 1 Remove the operator panel display See Go to 2 Disconnect the controller board fan cable from J99 on the controller board 3 Remove the two screws A which secure the controller board fan to the controller board cage 7014 xxx Engine board removal CAUTION A This product contains a lithium batterv THERE IS A RISK OF EXPLOSION IF THE BATTERV IS REPLACED BY AN INCORRECT TYPE Discard used batteries according to the battery manufacturer s instructions and local regulations 1 Remove the right side cover See Go to Right side cover removal on page 4 77 2 Disconnect all the cables from the engine board 3 Remove the three screws A securing the engine board to the print engine frame 4 Remove the engine board Repair information 4 15 7014 xxx Cover open sensor 1 Remove the right side cover Go to Right side cover removal
147. eux Cette imprimante est quip e d un laser de Classe Illb 3b ars niure de gallium d une puissance nominale de 7 milliwatts mettant sur des longueurs d onde comprises entre 655 et 675 nanom tres Limprimante et son svst me laser sont con us pour impossible dans des conditions normales d utilisation d entretien par l utilisateur ou de r vision Pexposition des rayonnements laser sup rieurs a des rayonnements de Classe Avvertenze sui prodotti laser Questa stampante certificata negli Stati Uniti per essere conforme ai requisiti del DHHS 21 CFR Sottocapitolo J per i prodotti laser di classe 1 ed certificata negli altri Paesi come prodotto laser di classe 1 conforme ai requisiti della norma CEI 60825 1 prodotti laser di classe non sono considerati pericolosi La stampante contiene al suo interno un laser di classe IIIb 3b all arseniuro di gallio della potenza di 7mW che opera sulla lunghezza d onda compresa tra 655 e 675 nanometri Il sistema laser e la stampante sono stati progettati in modo tale che le persone a contatto con la stampante durante il normale funzionamento le operazioni di servizio o quelle di assistenza tecnica non ricevano radiazioni laser superiori al livello della classe 1 Notices and safety information Xi 7014 xxx Avisos sobre el laser Se certifica que en los EE UU esta impresora cumple los requisitos para los productos laser de Clase 1 establecidos en el subcapitulo J de la norma C
148. feed Single Inline Memory Module Solenoid Start of scan Static random access memory Toner Add Roll Toner Patch Sensing Tandem Tray Module Total Volatile Organic Compound Universally Adjustable Tray Used Parts Return Universal Serial Bus Volts Volts alternating current Volts direct current Voice over internet protocol Volt Ohmmeter Vacuum Transport Belt XML Paper Specification 7014 xxx 2 Diagnostics information Start CAUTION Unplug power from the printer before connecting or disconnecting anv cable assembly or electronic card This is a precaution for personal safety and to prevent damage to the printer Use the service error code user status message user error message svmptom table service checks and diagnostic aids in this chapter to determine the corrective action necessarv to repair a malfunctioning printer They will lead you to solutions or service checks including use of various tests Svmptom tables If your machine completes the Power On Self Test POST sequence on page 2 1 without an error and you have a symptom then go to Service error codes on page 2 26 Locate your symptom and take the appropriate action Service errors 8xx xx 9xx xx s If a service error code appears while you are working on the machine then go to Service error codes on page 2 26 and take the indicated action for that error Service error codes are indicated by a three digit error code followed
149. harged Try a Printhead different PC kit LVPS HVPS e With the cartridge out check the spring loaded contacts on the right side for free Controller board motion None should be ground except for 4 contact from the front Unplug the printer and check the cable continuity between the LVPS HVPS connector marked OPC at CN202 and the corresponding wire form spring found about 14 mm above and to the right of the transfer roll gear e If there is not continuity then call the next level of service Try a different toner cartridge and PC kit e If those fail then replace the LVPS HVPS controller board or the printhead in that order Also see Solving print quality problems on page 2 51 Diagnostics information 2 47 7014 xxx Black page Note Incorrect laser exposure or incorrect charging of the photoconductor causes an all black page Alwavs verify the same results from a different print cartridge assembly and developer before proceeding FRU Action Toner electrodes nota Check the three rearward electrodes below the toner cartridge assembiv for contamination FRU damage or a short to ground Correct as necessary Check continuity between the cable DEV TAR and doctor blade connection PCN3 and on the contact tips below the toner cartridge assembly e If continuity fails then call the next level of service With the printer off disconnect the LVPS HVPS cable from J502 on the engine board Turn th
150. he controller board See Controller board service check on page 2 35 for more information e f voltages are correct then replace the printhead comes with cables Transfer roll service check FRU Action A Transfer roll Note Do not touch the transfer roll except at its ends Place a sheet of paper over the roll to prevent damage from finger oils or hand lotion Check the springs in the left and right transfer roll bearings Do not try to move the left spring The bearing assemblies should support the transfer roll applying evenly distributed forces to the PC drum Replace the transfer roll assembly if the springs or bearings show signs of damage or fatigue Inspect the transfer roll for signs of wear damage or contamination Replace as necessary 2 54 Service Manual Trav 2 service check 7014 xxx FRU Action Trav 2 Turn the printer off Pins 1 4 3 3 V Pin 2 24 V Pin 6 Ground Separate the printer from Tray 2 Turn the printer on and check the voltages on connector J28 on the engine board If the voltages are incorrect then replace the engine board If the voltages are correct then try using Tray 2 again If the printer error persists then replace Tray 2 840 xx service check Step 1 Questions actions POR the machine into configuration mode Go to the disable scanner menu item See Disable Scanner on page 3 36 Touch E
151. heet of paper Grain is either grain long running the length of the paper or grain short running the width of the paper For 60 to 176 g m 16 to 47 Ib bond paper use grain long fibers Fiber content Most high quality xerographic paper is made from 100 chemically treated pulped wood This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality Paper containing fibers such as cotton possesses characteristics that can negatively affect paper handling Unacceptable paper The following paper types are not recommended for use with the printer Preprinted papers with chemicals that may contaminate the printer Preprinted papers that can be affected by the temperature in the printer fuser Coated papers erasable bond synthetic papers thermal papers Rough edged rough or heavily textured surface papers or curled papers Recycled papers containing more than 25 post consumer waste and weighing more than 80 g m Paper weighing less than 60 g m 16 Ib Multiple part forms or documents 1 6 Service Manual 7014 xxx Selecting paper Using appropriate paper prevents jams and helps ensure trouble free printing To help avoid jams and poor print qualitv Always use new undamaged paper Before loading paper know the recommended print side of the paper This information is usually indicated on the paper package e Do not use paper that has been cut or trimmed by han
152. hen check the cable for continuity If the cable fails continuity then call the next level of support Turn the printer on with the cable still unplugged and verify the following on the cable engine board will not be powered Pins Voltage 6 17 19 24 V de 1 3 5 7 11 5 V dc 13 15 If any of the voltages are incorrect then replace the LVPS HVPS See Dead machine service check on page 2 38 2 36 Service Manual Card reader service 7014 xxx check Note The card reader cover will need to be removed and the op panel kevboard assembiv will need to be removed to verifv the cable connections See Card reader cable removal on page 4 7 FRU Action Card reader cable Card FRU Controller Board Verifv that the card reader USB cable is properlv connected to the card reader card Make sure the card reader USB cable plug is properly seated at J2 controller board Try a different USB cable the connects the card reader card to the controller See Card reader cable removal on page 4 7 Replace the card reader FRU See Card reader removal on page 4 5 If this does not fix the problem replace the controller board See Controller board removal on page 4 8 Cooling fan service check FRU Action Cooling fan Make sure the fan cable plug is properly seated at J36 engine board Turn the printer on Within a few seconds the engine
153. hsync signal 200 30 Narrow media sensor covered during warm up Check that the narrow media flag rotates freely and securely If it is dislodged or broken then replace the rear exit guide See Rear exit guide assembly with sensor and reversing solenoid removal on page 4 75 200 32 Media more than 14 inches too long over the manual Verify that the media is approved Inspect the wear feeder sensor Possible causes include multi sheet strips in the tray and replace if they are worn feed or pre staged media in the tray 200 33 Page from tray 1 did not reach the input sensor after Verify that the pick tires are clean not worn or filled multiple attempts Page did make it out of the tray at with paper dust Replace the pick tires if necessary least as far as the manual feeder sensor Possible See ACM pick tire roller removal on page 4 3 cause is that the page stalled at the alignment gate The alignment roller may be binding Call the next 200 34 Timed out waiting for page from tray 1 to reach the level of support input sensor after multiple pick attempts but the page was later detected at the input sensor while waiting for any page s ahead to clear the paper path Possible cause is that the page is delayed at the alignment gate 200 35 Failed to create hsync during auto alignment Check the printhead See Printhead service check on page 2 54 200 36 Lost hsyncs during auto alignment 200 37 Timeout on data co
154. ht Paper Loading Custom Tvpes Custom Names Custom Scan Sizes Universal Setup Option Card Menu Print PS Error Font Prioritv 2 12 Service Manual Reports Menu Settings Page Device Stats Network Setup Shortcuts Fax Job Log Fax Call Log Copv Shortcuts E Mail Shortcuts Fax Shortcuts FTP Shortcuts Profiles Setup List Print Fonts Print Directorv Demo Asset Report Help Print All Guides Copy Guide E Mail Guide Fax Guide FTP Guide Print Defects Guide Information Guide Supplies Guide Network Ports Active NIC Standard Network SMTP Setup Standard USB Settings Security General Edit Security Setup Copy Misc Settings Fax Confidential Print E Mail Disk Wiping FTP Security Audit Log Flash Drive Set Date and Time Print 7014 xxx Messages and error codes User attendance messages The printer control panel displavs messages describing the current state of the printer and indicates possible printer problems that must be resolved This topic provides a list of all printer messages explains what thev mean and tells how to clear the messages The following table lists the messages in alphanumerical order A message can also be located using the index User status and attendance messages User primarv message Explanation Change lt src gt lt Custom type name gt Change lt src gt lt Custom String gt Change lt src gt lt size gt Change lt src gt lt type gt lt size
155. humidity will affect the print quality Using print quality test pages To help isolate print quality problems like streaking print test pages using the print quality test pages To print the print quality test pages 1 Enter Configuration Menu Turn off the printer Turn on the printer while pressing and holding 2 and 6 Release the buttons after 10 seconds Touch Print Quality Pages to print out the quality pages Four pages print to help evaluate print quality The first page has various fonts and a graphic the second page is gray with graphics the third page is black and the last page is blank 2 Use the test pages to isolate problems such as light or toner streaks See POST symptom table on page 2 2 for solutions to these problems 3 Scroll down to Exit Config Menu and touch the menu item on the screen The machine will POR 2909 Note Refer to the print defects guide at the end of the manual for repeating defects Blank page FRU Action Toner cartridge nota Remove the toner cartridge and gently shake it to evenly distribute the toner FRU Check for cartridge damage Blank pages can be caused by a defective printhead assembly LVPS HVPS or controller board N e Printhead errors typically result in printer service errors unless there is blockage of the beam or dust on the lens Check the lens and opening for blockage e Blank pages typically are caused by the PC roll not being properly c
156. ing the printer Go to step 10 Go to step 6 Does the LAN use DHCP Note A printer should use a static IP address on a network Go to step 7 Go to step 9 Are the first two segments if the IP address 169 254 Go to step 8 Go to step 9 POR the printer Is the problem resolved Problem resolved Go to step 10 Reset the address on the printer to match the IP address on the driver Did this resolve the issue Problem fixed Go to step 10 10 Have the network admin verify that the printer and PC s IP address have identical subnet addresses Are the subnet addresses the same Go to step 12 Go to step 11 11 Using the subnet address supplied by the network admin assign a unique IP address to the printer Note The printer IP address should match the IP address on the printer driver Did this fix the problem Problem resolved Go to step 12 12 Is the device physically connected ethernet cable to the network Go to step 13 Go to step15 Diagnostics information 2 41 7014 xxx Installing an Internal Solutions Port ISP on page 2 103 Did this fix the problem Step Questions actions Ves No 13 Try using a different ethernet cable Problem resolved Go to step 14 Did this remedy the situation 14 Have the network administrator check the Replace the controller Contac
157. ing type of message appears 3 To stop this test before completion turn the MFP off 3 22 Service Manual USB HS Test Mode 1 Select USB HS Test Mode from HARDWARE TESTS 2 Press W until the Y appears next to the Port to be tested and then press FA 3 Select the desired Test and then press 7 Port Test Appears on the display Port O Test J USB High Speed Test K Certification Testing Test SEO NAK Test Packet Test Force Enabled Port 1 Test J USB High Speed Test K Certification Testing Test SEO NAK Test Packet Test Force Enabled Port 2 Test J USB High Speed Test K Certification Testing Test SEO NAK Test Packet Test Force Enabled Port 3 Test J USB High Speed Test K Certification Testing Test SEO NAK Test Packet Test Force Enabled To stop testing before completion turn the printer off 7014 xxx Diagnostic aids 3 23 7014 xxx Duplex Tests Quick Test duplex This test prints a duplex version of the Quick Test that can be used to verifv that the correct placement of the top margin on the back side of a duplex page You can run one duplexed page Single or continue printing duplexed pages Continuous until Stop ix is pressed For information about changing the margin see Top Margin duplex on page 3 25 Note Before you set the duplex top margin be sure to set the registration See Registration printer on page 3 18 The paper you choose
158. inted colored paper light paper heavv paper rough cotton custom type x Card stock e 120 163 g m 20 16 43 Ib Index Bristol e 75 163 g m 46 100 Ib Tag 7 9 10 DL C5 B5 Envelopes 75 g m 20 Ib 7 other Rough envelopes Duplex MA letter legal oficio Plain paper 60 90 g m Mexico folio recycled bond letterhead 16 24 Ib preprinted colored paper light paper heavy paper custom type x Capacity for 20 Ib print media unless otherwise noted Use for occasional printing only iJapanese Industry Standard 2 If a source supports size sensing and is activated then neither the oficio value nor the folio value appears in that source s list of supported media sizes These values only appear in a source s list of supported media sizes either when the source is non size sensing or when the source s size sensing hardware is deactivated and then the device is power cycled General information 1 5 7014 xxx Media guidelines Paper characteristics The following paper characteristics affect print quality and reliability Consider these characteristics when evaluating new paper stock Weight The printer can automatically feed paper weights from 60 to 176 g m 16 to 47 Ib bond grain long Paper lighter than 75 g m 20 Ib might not be stiff enough to feed properly causing jams For best performance use 80 g m 21 Ib bond grain long paper For paper smaller
159. ion anaana aaan aaaeeeaa rr 4 1 Handling ESD Sensitive Parts ida ii ab as eR de a 4 1 Removal Procede Soinio ipsi ia En ap ee Medan ia 4 2 ACM pick tire roller removal ices ira jiri ia i a es AA 4 3 Card reader removal scores caricia 4 5 Upper and lower card reader cover removVal oococcocccnon mnn 4 6 Card reader cable removal isxi disiediidna kisba ia wi ija ab dik a i ja jA 4 7 Controller board removal oi ia g a a 4 8 Controller board shield xxna inasnianzzakonzenaiazzzjekzzankantazajj eko EN adem 4 11 Controller board cage iiiies bkew ia aa AR a i d 4 14 Controller board fa si siria RARA KERA ie 4 14 Engine board removal sa iia soak ma sees st Kd aa d see ab e dew 4 15 Cover Open SENSO ii sia ii i i ARA RR A IA Rea Aaa sa 4 16 Door MOUNT removal is aa eda din da dae bi we fama a die ada mia a Dead nea 4 17 Duplex removal sai E RR l RR RA 4 19 Duplex main motor gear drive interface removal ooooococcnccnnon mnn 4 21 EANTEMOVAL kas teak AAA ORT AAA AAA AAA 4 24 Front access door tema esaioaia rica ii nn a ewe 4 25 FUSerremOVAal iban a a l b cis 4 28 Scanner front cover removal 0 cee cece eee ena 4 31 Left Side COVED TEMOVAl s sa its i RO REE AR 4 33 Front door access cover removal 0000000 0 ed ee eee IRA A 4 34 Lower front cover removal ciu ia td aj 4 35 LVPS AVPS removal a 100000000 jib idi ma denka ba do ARA ik A eR f em ARA 4 37 Main motor gear drive removal coococcccccncnn ne 4 40
160. ip A from the gear ppm A 5 Remove the gear B and gear shaft C Repair information 4 21 7014 xxx 6 Remove the screw D from the gear E D E 7 Remove the plastic bushing F 4 22 7014 xxx 8 Use a screwdriver to pop the retainer clip G loose from the gear we a ir A Repair information 4 23 7014 xxx Fan removal 1 Remove the right side cover See Right side cover removal on page 4 77 2 Disconnect the cable A from the engine board and remove the two screws B holding the fan to the right side frame 3 Remove the fan 4 24 7014 xxx Front access door removal LS MA Remove the front door access cover See Front door access cover removal on page 4 34 Remove the left side cover See Left side cover removal on page 4 33 Remove the upper front guide assembly See Upper front guide assembly removal on page 4 82 steps 1 3 Close the front access door While closing the MPF cover pull up on the MPF by the steel shaft until the MPF lifts from its hinges Repair information 4 25 7014 xxx 6 Disconnect the MPF from the lower front cover 7 Disconnect the fuser link A from the front access door 4 26 7014 xxx 8 Disconnect the front access door from its hinges and remove Installation note e295 9 Install a new front access door at its hinges Connect the fuser link Remove the two screws D S
161. its e 100 V ac volts alternating current 127 V ac for the 110 V printer e 200 V ac 240 V ac for the 220 V printer FRU Action A LVPS HVPS Unplug the printer Remove the LVPS HVPS and check the fuses for continuity e If open then replace the LVPS HVPS e If not open then check the switch continuity across its conductors with the switch on Turn the switch off Plug the AC line into the LVPS HVPS and switch unit on Note Voltages are exposed at several places on the board Do these verifications and then unplug the AC cord from the power supply Pins Voltage CN201 6 17 24 V dc 19 CN201 10 12 Ground 14 16 18 CN201 1 3 5 5V dc 11 13 15 e If voltages are not correct then replace the LVPS HVPS e If voltages are correct then check the engine board See Engine board service check on page 2 36 e Ifthe engine board checks out ok perform the controller board service check 2 38 Service Manual 7014 xxx Fuser service check When toner is partially fused to the media it is usually caused by low fuser temperature The line voltage to the printer must be within the following limits 100 V ac 127 V ac for the 110 V model printer e 200 V ac 240 V ac for the 220 V model printer This printer uses a belt fuser and therefore does not have a lamp Fuser service check FRU Action Unplug the printer and disconnect the fuser cable plug from
162. ix the problem Yes Stop Problem resolved No Go to your second level of support See Escalating a fax issue to second level support on page 2 68 Diagnostics information 2 65 7014 xxx Fax reception service check Step Questions actions Ves No 1 Is the phone line properly connected to the Go to step 3 Go to step 2 modem card and the wall jack2 2 Properly connect the phone line to the Problem resolved Go to step 3 modem card and wall jack Did this fix the problem 3 Check for a dial tone Go to step 4 Go to step 6 Is there a dial tone 4 Use a telephone to test the phone line s Go to 7 Go to step 5 ability to send and receive calls Did the phone line work properly 5 Use a telephone handset to verify the phone Go to step 7 Go to step 6 line is free of static or external noise Is the phone line noise free 6 Use the MFP on a properly functioning Problem resolved Go to step 7 phone jack Did this fix the problem 7 In lt diags config menu gt verify that the Go to step 9 Go to step 8 Enable Fax Receive setting is on Is the setting set to on 8 Set Enable Fax Receive to On Problem resolved Go to step 9 Did this fix the problem 9 Is Distinctive Ring enabled Go to step 11 Go to step 10 10 Turn on Distinctive ring Problem resolved Go to step 11 Did this fix the problem 11 Is the phone line analog Go to ste
163. l keypad 2 Remove the three screws A securing the operator panel support to the tub assembly Note The same steps are performed for both supports 4 66 7014 xxx Displav rotation support removal 1 Remove the operator panel display See Operator panel display removal on page 4 63 2 Remove the three screws A securing the display rotation support to the tub assembly Note The same steps are performed for both supports Repair information 4 67 7014 xxx Left rear frame assemblv removal 1 Remove the flatbed assembly See Flatbed removal on page 4 86 2 Remove the three screws A from the left rear frame assembly 3 Carefully lift the left rear frame assembly off of the print engine frame 4 68 7014 xxx Right rear frame assembly removal 1 Remove the flatbed assembly See Flatbed removal on page 4 86 2 Remove the three screws A from the right rear frame assembly 3 Carefully lift the right rear frame assembly off of the print engine frame Repair information 4 69 7014 xxx Tub assembly removal 4 70 mb mb h h do mk akon pS Sense af eM Remove the flatbed assembly See Flatbed removal on page 4 86 Disconnect the remaining cables from the controller board Thread the cables through the tub assembly and top cover Remove the controller board cage See Controller board cage on page 4 14 Remove the operator panel keyboard See Operator pane
164. l keypad removal on page 4 62 Remove the operator panel display See Operator panel display removal on page 4 63 Remove the left rear frame assembly See Left rear frame assembly removal on page 4 68 Remove the right rear frame assembly See Right rear frame assembly removal on page 4 69 Remove the USB cable mount bracket See USB cable mount bracket removal on page 4 66 Remove the operator panel support See Operator panel support removal on page 4 66 Remove the operator panel display rotation support See Display rotation support removal on page 4 67 Remove the top and side screws securing the left flatbed support Remove the left flatbed support Remove the top and side screws securing the right flatbed support Remove the right flatbed support 16 Lift the tub assembly off of the MFP Note After removing the tub assembly remove the output bin LED and LED cover See Output bin LED and lens removal on page 4 98 These will be used on the new tub assembly 7014 xxx Paper input and duplex sensor assembly removal 1 Remove the right side cover See Right side cover removal on page 4 77 2 Remove the duplex See Duplex removal on page 4 19 3 Remove the two screws A from the sensors 5 Remove the paper input and duplex sensor assembly Repair information 4 71 7014 xxx Printhead removal 1 Remove the top cover See Top cover assembly removal on
165. la IEC 60825 1 standardin mukaiseksi luokan lasertuotteeksi Luokan lasertuotteita ei pidet haitallisina Tulostimen sis ll on luokan IIIb 3b laser joka on nimellisteholtaan 7 mW n galliumarsenidilaser ja toimii 655 675 nanometrin aallonpituuksilla Laserjarjestelma ja tulostin ovat rakenteeltaan sellaisia etta kayttaja ei joudu alttiiksi luokkaa 1 suuremmalle s teilylle normaalin k yt n yll pidon tai huollon aikana Huomautus laserlaitteesta Tama kirjoitin on Yhdysvalloissa luokan 1 laserlaitteiden DHHS 21 CFR Subchapter J maarityksen mukainen ja muualla luokan laserlaitteiden IEC 60825 1 maarityksen mukainen Luokan laserlaitteiden ei katsota olevan vaarallisia k ytt j lle Kirjoittimessa on sis inen luokan IIIb 3b 7 milliwatin galliumarsenidilaser joka toimii aaltoalueella 655 675 nanometria Laserj rjestelm ja kirjoitin on suunniteltu siten ett k ytt j ei altistu luokan m rityksi voimakkaammalle s teilylle kirjoittimen normaalin toiminnan k ytt j n tekemien huoltotoimien tai muiden huoltotoimien yhteydess VARO Avattaessa ja suojalukitus ohitettaessa olet alttiina n kym tt m lle lasers teilylle l katso s teeseen VARNING Osynlig laserstr lning n r denna del r ppnad och sp rren r urkopplad Betrakta ej str len Laser notis Denna skrivare r i USA certifierad att motsvara kraven i DHHS 21 CFR underparagraf J f r laserprodukter av Klass I 1 andra l
166. lide the latch to the left to free it and then rest it on the door Keep the spring in place Repair information 4 27 7014 xxx Fuser removal 1 Remove the rear exit guide See Rear exit guide assembly with sensor and reversing solenoid removal on page 4 75 2 Remove the two screws A 4 28 7014 xxx 4 Pushinon the cable connector cover B and remove C B 5 Disconnect the AC cable C 6 Disconnect the thermistor cable D Repair information 4 29 7014 xxx 7 Disconnect the exit sensor cable E from the engine board 8 Remove the fuser Note Be careful to not damage the gears during the fuser installation e Be sure to reinstall the AC cable during the fuser installation 4 30 7014 xxx Scanner front cover removal 1 Use a flatblade screwdriver to pry the scanner front cover away from the side cover Be careful to avoid marring the finish Repair information 4 31 7014 xxx 2 Carefully pull the scanner front cover away from the tub assembly 4 32 7014 xxx Left side cover removal Note Leave the front door closed when removing the left side cover Make sure that the fuser cables are out of the wav when removing the left side cover Remove the scanner front cover See Scanner front cover removal on page 4 31 Move the scanner assembly to the up position Remove the plastic screw A that secures the left cover to the tub assembly Pe A 4
167. ll flash if there are errors The printer displays Ready SENO ae Ma Diagnostics information 2 1 7014 xxx Svmptom tables POST svmptom table Svmptom Action The main motor cooling fan and fuser do not come on See Cover interlock switch service check on page 2 37 POST completes but the displav does not come on See Operator panel service check on page 2 43 Main motor does not come on See Main motor service check on page 2 40 Fan does not come on See Cooling fan service check on page 2 37 Fuser does not cvcle See Fuser service check on page 2 39 Fuser does not turn on and off See Fuser service check on page 2 39 The paper feed picks and tries to feed media See Paper feed service checks on page 2 43 Note Investigate any displayed codes before proceeding with these symptoms For example a missing toner cartridge will prevent POST from completing 2 2 Service Manual Printer symptom table 7014 xxx Symptom Action Touchscreen displays upside down Replace the display keypad Fan noisy or fan not working See Cooling fan service check on page 2 37 Fuser parts melted See LVPS HVPS service check on page 2 39 Toner not fused to the media See Fuser service check on page 2 39 or Solving print quality problems on page 2 51 Paper jams See Paper fee
168. llection during auto alignment 200 38 Interpage servo gap is smaller than expected for printhead offset target evaluation 200 42 Rogue sheet is at the manual feed sensor while Retry alignment flushing the paper path prior to declaring MPF source empty 200 43 The media is at the input sensor before interruption Remove the media realign the stock and re insert occurs Possible causes include bouncy sensor or an Do not let the top sheets to go beyond the wear exceptionally small gap perhaps due to the media strips being pre staged in the source tray 201 00 Paper jam between input and exit sensor Remove the toner cartridge PC kit and check for obstructions between the input sensor and the fuser if the media continues to stop at the entrance or in the fuser then replace the fuser See Fuser removal on page 4 28 201 01 Transport motor identification failed to identify either Check the main motor See Main motor service motor after two tries check on page 2 40 201 02 Exit sensor never made by leading edge of page Also Remove the PC kit and paper or debris at the input known as internal jam sensor 201 03 Video never started on the page at the input sensor Check the printhead See Printhead service within two inches after hitting the input sensor check on page 2 54 201 05 Restart attempted after an internal jam without the Check the paper path and remove any media in the path 2 22 Service Manu
169. n ADF scan job All copy jobs have a minimum of a two millimeter border Copy jobs will use the setting or two millimeters whichever is larger To adjust the ADF edge erase setting perform the following steps 1 Touch ADF Edge Erase from the Configuration Menu 4 setting s current value p appears on the touch screen 2 Touch b to increase the value or 4 to decrease the value 3 Touch Submit to save the change 4 Touch Back to cancel and return to the Configuration Menu FB Edge Erase This menu item sets the size in millimeters of the no print area around a flatbed scan job Copy jobs will use the setting or two millimeters whichever is larger Diagnostic aids 3 7 7014 xxx To adjust the flatbed edge erase setting perform the following steps 1 2 3 4 Touch FB Edge Erase from the Configuration Menu 4 setting s current value p appears on the touch screen Touch p to increase the value or 4 to decrease the value Touch Submit to save the change Touch Back to cancel and return to the Configuration Menu Scanner Manual Registration This item is used to manuallv register the flatbed and ADF on the MFP s scanner unit Registration should be performed whenever the ADF unit flatbed unit or controller card are replaced To manually register a Duplex ADF perform the following steps 8 9 10 11 12 13 14 15 16 1 In the Configuration Menu scroll to the Scanner Manual Registration men
170. n of feed General information 1 7 7014 xxx Recycled paper paper of lower weight lt 60 g m 16 Ib bond and or lower caliper lt 3 8 mils 0 1 mm and paper that is cut grain short for portrait or short edge fed printers may have lower bending resistance than is required for reliable paper feeding Before using these types of paper for laser electrophotographic printing consult your paper supplier Remember that these are general guidelines only and that paper meeting these guidelines may still cause paper feeding problems in any laser printer for example if the paper curls excessively under normal printing conditions 1 8 Service Manual 7014 xxx Digital imaging specifications General specifications ADF Scan speed Simplex ADF Up to 25 ppm Duplex ADF Up to 35 ppm page sides ADF Document handling ADF input capacity 50 sheets ADF output capacity 50 sheets ADF document width 4 9 125mm to 8 5 216mm ADF document length 5 127mm to 14 0 356mm Resolution and color depth e Flatbed maximum optical resolution 600 x 600 dpi Mono 600 x 300 dpi Color with final resolution of 300 x 300 dpi CDD 1200 dpi and 600 dpi Selectable through electronics Color depth 48 bit RGB output 16 bit channel Mono ADF optical resolution Max 600 x 600 dpi Color ADF resolution Max 600 x 300 dpi final resolution of 300 x 300 dpi Flatbed document specifications e Flatbed scan area M
171. n operator panel service check FRU Action Operator panel Displav Operator panel kevboard Controller board Warning Do not replace the engine board and controller board at the same time Each board contains the printer settings When either of these boards is new it obtains the settings from the other board Settings are lost when both are new and replaced at the same time Touchscreen display If the touchscreen display does not come on or indicator LED on the keyboard doesn t illuminate then open the controller board cage and locate the operator panel connector at J34 Make sure the cable is properly connected to the controller board and the controller board has input voltage to it With the printer on verify the following on connector J34 e Pins 1 3 5 and 6 3 3 v e Pin 10 16 17 and 18 5 v e Pins 2 9 and 15 GND If any are incorrect then see Controller board service check on page 2 35 If these are approximately correct and the operator panel is not functioning 1 Turn the printer off 2 Remove the left and right covers 3 Tilt the operator panel keyboard and verify the UICC cable is properly connected to the keyboard at connector J10 4 If the cable is properly connected at both ends check the cable for continuity If the cable fails replace the UICC cable 5 Reconnect the UICC cable and verify the display ribbon cables are properly connected to J3 and J12 on the keyboard
172. nable ADF FB Enabled and press Submit to save the change POR the MFP to operating mode Try running a copy from the ADF and flatbed Did the 840 xx error recur Yes Go to step 2 No Stop Problem resolved Re enter Configuration mode scroll to and select the Disable Scanner menu item Does the screen display ADF Disabled or Auto Disabled Go to step 3 Go to step 8 Check the ADF cable connections on the ADF relay card and connector J17 on the controller board Also inspect the cable connections on J28 J12 13 and J30 on the controller board Are the connections properly connected Go to step 5 Go to step 4 Properly connect the connections on the ADF relay card and controller board POR the machine into configuration mode Go to the disable scanner menu item See Disable Scanner on page 3 36 Touch Enable ADF FB Enabled and press Submit to save the change POR the MFP to operating mode Try running a copy from the ADF and flatbed Did the 840 xx error recur Go to step 5 Stop Problem solved Check the continuity on the ADF cable Is there continuity Go to step 7 Go to step 6 Diagnostics information 2 55 7014 xxx Step 6 Questions actions Replace the ADF cable POR the machine into configuration mode Go to the disable scanner menu item See Disable Scanner on page 3 36 Touch Enable ADF FB Enabled and press Submit
173. ng 808 T1 timeout occurred when trying to e Adjust Transmit Level Receive establish a connection with a remote Threshold values fax device 809 T2 Timeout occurred due to loss of e Adjust Transmit Level Receive command response synchronization Threshold values 80A T5 Timeout occurred when transmitting e Check line quality image data to remote fax device e Adjust Transmit Level e Select a lower Max Speed value under Fax Send settings 80B Too many errors when transmitting in e Check line quality ECM mode e Adjust Transmit Level e Select a lower Max Speed value under Fax Send settings 80C Remote device failed to respond to the e Select a lower Max Speed value CTC command under Fax Send settings e Adjust Transmit Level 80D Received too many requests from e Check line quality remote end to repeat the previous e Adjust Transmit Level command sent e Check if line conditions on remote end will facilitate a good connection 80E Functional limitation Remote fax No action needed Issue with the remote device does not support G3 receive device capability 811 Failed to detect a fax device at the e Verify MFD is answering to fax call and remote end not a voice call e Decrease value of Rings To Answer setting 812 No more data rates available in V34 e Adjust to a lower modulation scheme modulation scheme 2 32 Service Manual Fax error log codes Continued 7014 xxx
174. no spring action then replace the fuser heading toward the exit sensor See Fuser removal on page 4 28 202 06 Exit sensor bounced 202 13 Exit sensor covered media not expected media not in machine during warm up 202 25 Exit sensor never broke from the sheet ahead of the page heading toward the exit sensor when feeding out the media detected during warm up 202 26 Trailing edge never cleared exit sensor when feeding Open the rear door and inspect the flag on the exit out media that was detected during warm up sensor The flag is located behind the fuser exit rollers about mid printer If the flag does not rotate freely or has no spring action then replace the fuser See Fuser removal on page 4 28 202 32 Long media or shingled multi feed stopped before Check the paper setting and correct if needed While sending to duplex feeding along the media and immediately after it enters the output bin open the rear door and obscure the trailing edge and the sensor flag If there is slippage in the exit guide then replace the exit guide See Go to Rear exit guide assembly with sensor and reversing solenoid removal on page 4 75 Diagnostics information 2 23 7014 xxx have been flushed to the output bin Error Description Action 231 00 Duplex jam while reversing into the device Open the rear cover and look for obstructi
175. not let the top sheets to go beyond the wear strips 251 21 The media in the MPF has been pushed in too far 290 02 Scanner ADF Feed Jam The scanner ADF has failed Remove the sheet of paper rom the ADF Retry the to feed a page to the ADF interval sensor job If the error recurs Go to ADF paper jam service check on page 2 60 290 10 Scanner Static Jam 1st scanner sensor Scanner Remove all paper from the ADF Retry the job If the ADF detects paper at the first scanner sensor while the error recurs Go to ADF paper jam service check ADF is in an idle state on page 2 60 291 00 Scanner Static Jam 2nd scanner sensor Scanner ADF detects paper at the second scanner sensor while the ADF is in an idle state 292 Scanner jam remove all originals from the scanner Remove the paper from the ADF and close the ADF This message appears if the ADF cover is open while cover If the error recurs Go to ADF cover open paper is fed through the ADF service check on page 2 59 293 02 Flatbed cover open The MFP senses that the flatbed Close the flatbed cover See ADF cover open cover is open service check on page 2 59 294 04 Scanner jam remove all originals from the scanner 294 06Remove all paper from the ADF If the error Jam at the ADF exit sensor recurs ADF paper jam service check on page 2 60 294 05 Scanner jam remove all originals from the scanner A jam is detected at the ADF exit sensor
176. nput tray 4 40X5540 1 1 ADF cable 5 40X5824 1 1 Duplex ADF unit 6 40X5804 1 1 Flatbed cushion 7 40X5825 1 1 Flatbed module 8 40X5818 1 1 Right scanner cover 9 40X5743 1 1 Operator panel button assembly 10 40X5810 1 1 UICC Cable Operator panel cable 11 40X5831 1 1 Operator panel USB cable 12 40X5826 1 1 Scanner front cover 13 40X5837 1 1 Op panel display 14 40X0399 1 1 Op panel display bezel X463 14 40X0400 1 1 Op panel display bezel X464 14 40X0401 1 1 Op panel display bezel X466 15 40X5813 1 1 Kickstand support 16 40X5819 1 1 Left scanner cover NS 40X5807 1 1 ADF maintenance kit Parts Catalog 7 5 7014 xxx Assembiv 3 Trav assemblies 7 6 Service Manual 7014 xxx Assembiv 3 Trav assemblies Asm Part Units Units Description Index number mach FRU 3 1 40X5398 1 1 Optional 250 sheet tray new asm 1 40X5399 1 1 Optional 550 sheet tray new asm 2 40X5394 1 1 250 sheet Tray 2 assembly new asm 2 40X5395 1 1 550 sheet Tray 2 assembly new asm 3 40X2855 1 4 Tray 2 wear strips 550 sheet tray only new asm 4 40X5381 1 1 Primary tray 5 40X5382 1 6 Wear strips 250 sheet trays optional and primary new asm Parts Catalog 7 7 7014 xxx Assembly 4 Electronics 7 8 Service Manual Assembiv 4 Electronics 7014 xxx Asm Part Units Units Deseription Index number mach FRU 4 1 40X5829 1 1 Controller board 2 40X5816 1 1 LSU
177. nsert the tray and touch Continue 5 If the jam message remains remove the optional tray Diagnostic aids 3 49 7014 xxx 6 Remove anv jammed paper 7 Reinsert the option tray and touch Continue 250 paper jam 1 Touch Supplies Status to find the jam location 2 Remove the media from the multipurpose feeder 3 Remove the jammed media from the multipurpose feeder 4 Flex and fan the media 5 Reload the media into the multi purpose feeder 6 Adjust the guides if needed 7 Touch Continue 3 50 Service Manual 7014 xxx 251 paper jam If the media is visible from the front of the MFP gentiv pull the media out of the multipurpose feeder If the media is not visible perform the following steps to clear the jam 1 Open the front door and remove the photoconductor kit and toner cartridge 2 Lift the flap at the front of the MFP and remove any jams 3 Reinsert the photoconductor kit and toner cartridge Diagnostic aids 3 51 7014 xxx 4 Close the front door 5 Touch Continue 290 294 paper jams Clearing jams under the ADF cover 1 Remove all original documents from the ADF input tray 2 Open the ADF cover 3 Unlock the ADF separator roll 3 52 Service Manual 7014 xxx 4 Remove the ADF separator roll 5 Remove the jammed media 6 Reinstall the ADF separator roll Diagnostic aids 3 53 7014 xxx 7 Lock the ADF separator roll 8 Close
178. nter does not detect media meeting the description lt type gt and lt size gt in the single sheet feeder manual feeder The following actions can be taken e Load paper and the job continues e press Select M and choose an alternate source for media e Cancel the current job Paper Changes Needed Change or load new media PJL OP Message PJL Seed Message PJL ST Message Try one or more of the following e press Select M to clear the message and continue printing e Wait for the message to clear Remove Paper ADF This posts when there is paper detected in the ADF upon POR or when the cover is closed or any other situation that re inits the scanner Message clears when paper is removed Remove Paper Standard Bin The standard output bin is full or nearly full Remove the media from the bin Restore Held Jobs Go Stop Held jobs were found on disk after a power on off reset Restoring will make these jobs available Jobs may also be restored at a later time by turning off and restarting the printer The following actions can be taken e Restore e Do not restore e More information Securelv Clearing Disk Space This message appears when all blocks of the disk are cleared Unsupported USB Device Please Remove Remove the unrecognized device from the USB port on the front of the printer Unsupported USB Hub please remove Remove the unrecognized USB hub devic
179. ntinue 202 paper jam Touch Status Supplies to identify the location of the jam If the paper is exiting the MFP into the exit bin pull the paper out and touch Continue If the paper is still in the paper path 1 Open the rear door 2 Remove the jammed paper 3 Close the rear door 4 Touch Continue 231 paper jam CAUTION Hot surface The inside of the printer may be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 1 Open the front door 2 Open the rear door 3 46 Service Manual 7014 xxx 3 Remove the jam 4 Close the rear door 5 Close the front door 6 Touch Continue Diagnostic aids 3 47 7014 xxx 233 paper jam 1 Remove the tray from the printer 3 Insert the tray 4 Touch Continue If this does not clear the jam perform the steps found in 231 paper jam See 231 paper jam on page 3 46 234 paper jam This jam error indicates single or multiple jams in the duplex are of the MFP Perform the steps in the following jam removal procedures 231 paper jam See 231 paper jam on page 3 46 233 paper jam See 233 paper jam on page 3 48 3 48 Service Manual 7014 xxx 235 paper jam 1 Gently pull the jammed media from the fuser 2 Touch Continue 240 249 paper jams 1 Touch Supply Status to identify the jam location 2 Remove the standard tray 3 Remove any jammed paper 4 Rei
180. nuten o feita pelo utilizador ou condi es de assist ncia prescritas Laserinformatie De printer voldoet aan de eisen die gesteld worden aan een laserprodukt van klasse Voor de Verenigde Staten zijn deze eisen vastgelegd in DHHS 21 CFR Subchapter J voor andere landen in IEC 60825 1 Laserprodukten van klasse worden niet als ongevaarlijk aangemerkt De printer is voorzien van een laser van klasse lllb 3b dat wil zeggen een gallium arsenide laser van 7 milliwatt met een golflengte van 655 675 nanometer Het lasergedeelte en de printer zijn zo ontworpen dat bij normaal gebruik bij onderhoud of reparatie conform de voorschriften nooit blootstelling mogelijk is aan laserstraling boven een niveau zoals voorgeschreven is voor klasse 1 Lasermeddelelse Printeren er godkendt som et Klasse l laserprodukt i overenstemmelse med kravene i IEC 60825 1 Klasse l laserprodukter betragtes ikke som farlige Printeren indeholder internt en Klasse IIIB 3b laser der nominelt er en 7 milliwatt galliumarsenid laser som arbejder p belgeleengdeomradet 655 675 nanometer Lasersystemet og printeren er udformet s ledes at mennesker aldrig uds ttes for en laserstr ling over Klasse l niveau ved normal drift brugervedligeholdelse eller obligatoriske servicebetingelser xii Service Manual 7014 xxx Laserilmoitus Tama tulostin on sertifioitu Yhdysvalloissa DHHS 21 CFR Subchapter J standardin mukaiseksi luokan 1 lasertuotteeksi ja muual
181. nvelope Prompts See Envelope Prompts on page 3 9 Action for Prompts See Action For Prompts on page 3 9 Jobs On Disk See Jobs on Disk on page 3 10 Disk Encryption See Disk Encryption on page 3 10 Wipe Disk See Wipe Disk on page 3 13 Font Sharpening See Jobs on Disk on page 3 10 Require Standby See Require Standby on page 3 14 LES Applications See LES Applications on page 3 15 Key Repeat Initial Delay See Key Repeat Initial Delay on page 3 15 Key Repeat Rate See Key Repeat Rate on page 3 15 Wiper Message See Wiper Message on page 3 15 Clear Custom Status See Clear Custom Status on page 3 16 USB Speed See USB Speed on page 3 16 USB PnP See USB PnP on page 3 16 Exit Config Menu See Require Standby on page 3 14 Note Menus may vary depending on the features and options of the printer 3 2 Service Manual 7014 xxx Maintenance Count Value Maint Cnt Value This setting enables vou to view the current maintenance count value of each maintenance kit After selecting this item vou can choose a specific kit in order to view its current maintenance count value To return to the Configuration Menu press Back All other control panel keys are ignored When a kit s maintenance count value equals its kit size 150K for the ADF Kit the devic
182. on page 4 77 2 Disconnect the cable from connector J11 on the controller board 3 Use a 1 Phillips screwdriver to remove the screw A holding the sensor 4 Remove the cover open sensor 7014 xxx Door mount removal Ma BID Open the front cover Remove the lower front cover See Lower front cover removal on page 4 35 Remove the left side cover See Left side cover removal on page 4 33 Remove the right side cover See Right side cover removal on page 4 77 Remove the cable through the opening Remove the three screws A from the right side of the printer Repair information 4 17 7014 xxx 7 Disconnect the fuser link B 8 Remove the three screws C from the left side of the printer C 9 Remove the door mounts 7014 xxx Duplex removal 1 Remove the right side cover See Right side cover removal on page 4 77 2 Remove the LVPS HVPS See LVPS HVPS removal on page 4 37 3 Remove the three screws A from the shield Repair information 4 19 7014 xxx 5 Liftthe duplex slightiv push to the left and tilt to clear the right side of the printer 6 Remove the duplex 4 20 7014 xxx Duplex main motor gear drive interface removal Remove the LVPS HVPS See LVPS HVPS removal on page 4 37 Remove the duplex See Duplex removal on page 4 19 Remove the main motor gear drive See Main motor gear drive removal on page 4 40 Remove the e cl
183. oner cartridge may be getting low on toner e Remove the toner cartridge and print cartridge assembly e Shake it from side to side to redistribute the toner e Reinstall it and recheck for condition Make sure to use the recommended print media see media types and sizes in the Users Guide e Use MarkVision Professional to define the custom type setting for media type media texture or media weight e The toner cartridge or PC Kit may be defective Replace the PC Kit first and recheck Blurred characters Blurred images including characters are usually caused by a defective printhead Vertical white lines See Vertical streaks below Vertical white lines may be caused by the laser beam which may be partially blocked With the printer off clear the path or clean the lens The toner cartridge or fuser may be defective Try a different toner cartridge Inspect the fuser at its entry for debris Toner smudges appear Make sure the media is straight and unwrinkled on the front or back of Replace the PC Kit and recheck before replacing the toner cartridge See Toner on the page back of page on page 2 50 for more information Vertical or horizontal Vertical streaks ers appear on the Something could be caught between the PC kit and the fuser Check the paper path around pag the fuser entry Try a different toner cartridge Vertical white lines may be caused by the laser beam which may be partially blocked
184. onnect and connect with the printer power off Otherwise the values below may not match Connector Pin Value Value Comments cable plugged cable unplugged if different J8 1 3 5 7 9 Signals Modem Controller Board 11 14 10 5 Vdc 12 13 3 3 V de 2 4 6 8 Ground J16 10 12 14 5V ISP Controller Board 1 47 Ground J7 1 5V Cave light Controller board 4 Ground J99 3 3 3V Controller cooling fan Controller board 1 Ground J4 1 Ground Cartridge Engine Board gt 17 V de The front access door must be closed 3 4 3 3 V dc J34 1 3 5 6 3 3 V de Operator panel UICC Controller Board 10 16 17 18 5 0Vdc 2 9 15 Ground J6 1 gt 0Vdc 5 V de Printhead Controller Board 2 3 5 V dc 4 5 6 7 Ground J11 1 5 V dc door closed Cover open Controller Board 0 V dc door open 2 5Vdc 3 Ground J9 1 10 5 V dc LSU Controller Board 9 2 9 V de J36 1 24 V dc OV dc Cooling fan Engine Board 2 24 V dc J10 1 24 V dc 24 V dc Duplex solenoid Engine Board 2 24 V dc OV dc 5 6 Service Manual 7014 xxx Connector Pin Value cable plugged Value cable unplugged if different Comments J35 5 Vdc 5 Vdc 5 Vdc Ground Narrow media sensor Engine Board J12 5 Vdc Ground Thermistor Engine Board J13 0 6 V dc Ground 0 Vdc Toner level sensor Engine Board
185. ons between the rear cover ribs the fuser exit rollers and 231 01 Duplex sensor never made by leading edge reversing below The media entering the duplex passes into the duplex outside the exit roller while the media exiting the fuser passes above and inside the exit rollers 231 02 Bouncy duplex sensor never made Remove the tray open the duplex door and remove the obstructions If there are no obstructions and the i ilenieki i problem persists then disconnect all of the cables 500 DEEE While Mang Mer ME ege tilt the printer onto its back be sure to protect the i antenna on a wireless unit and inspect the flag of 233 01 Page in duplex never picked the duplex sensor If the flag does not rotate freely FAR then replace the paper input and duplex sensor See 233 02 Feed error picking from the duplex Paper input and duplex sensor assembly P 4 71 233 03 Paper never reached the input sensor but was i i detected at the manual feed sensor Check the belt and drive of the duplex unit Replace l it if necessarv 234 01 Duplex sensor covered during warm up 235 01 Invalid duplex media Unsupported size Check the media Duplex supports A4 letter legal oficio and folio media sizes 241 00 Paper jam near tray 1 Remove the tray and inspect the media path for obstructions Check the pick rollers Replace the pick 241 10 Second pick attempt failed from Tray 1 rollers if they are worn or clogged with dust See
186. open or ajar cover the ADF go to step 6 Is the ADF top cover open or ajar 4 Is paper failing to feed into the ADF Go to step 5 There is no issue Perform the ADF paper present scan 1st Go to step 6 Go to step 9 and scan 2nd sensor tests Go to Scanner Tests on page 3 25 Are the sensors working properly 6 Check the leading edge of the paper to Bad media Go to step 7 ensure the paper is not curled or bent ina way that would keep it from contacting the paper present sensor actuator Is the paper damaged 7 Is there dirt in the sensors or is the paper Clean the sensors or Go to step 8 present actuator stuck remove debris from the actuators 8 Are the sensor actuators on the ADF Replace the ADF Go to step 9 mechanism cover damaged 9 Is the ADF connector properly connected to Go to step 10 Properly connect the cable J17 on the system board to the system board 10 Inspect the connections on the ADF relay Go to step 11 Secure all the connections card in the ADF Are all the connections properly connected 11 Check the ADF cable for continuity Is there Goto step 11 Replace the ADF cable continuity 11 Check for signals or voltages from J17 on Replace the ADF unit See Replace the controller the controller board Pin 11 and 12 should ADF unit removal on board See Controller measure 24VDC Pin 14 should measure page 4 85 board removal on 5VDC Are there signals or voltages page 4 8 present
187. oper and transfer process It may also be a result of overly dry or moist environments With the printer off check to make sure that the laser beam is not blocked Inspect the toner cartridge and paper feed components especially the drive coupler and drive gears for debris binds or damage Toner on back of page FRU Action Photoconductor kit not Print a menu page from the Menu Settings Page in the Reports menu APRU Inspect the overall paper path for signs of spilled toner Gently clean the contaminated areas with a soft cloth Fuser Inspect the fuser for signs of contamination Replace the fuser as necessary Transfer roll A transfer roll contaminated with toner can cause toner to transfer to the back of pages Inspect the transfer roll for contamination and its cable for continuity HVPS or engine board Loss of the proper high voltages can cause excessive toner to contaminate the transfer roller None of these voltages can be measured but the contacts and continuities can be checked To check the lower voltage see J502 on the wiring diagram Replace the LVPS HVPS or controller board as necessary 2 50 Service Manual 7014 xxx Solving print qualitv problems Note Refer to the print defects guide at the end of the manual for repeating defects Print qualitv problems Problem Cause action Light or blurred Light print characters See Light print on page 2 50 The t
188. or gear drive See Main motor gear drive removal on page 4 40 Remove the media feed clutch See Media feed clutch with cable removal on page 4 50 Use a screwdriver to pop the shaft retainer tab A loose from the ACM feed shaft D ole Ma A 7 Use a small pair of pliers to remove the shaft retainer tab Repair information 4 47 7014 xxx 8 Use a screwdriver to pop the inner shaft lock B loose 4 48 7014 xxx 10 Pull out the auto compensator shaft and remove the spring D 11 Remove the auto compensator shaft 12 Disconnect the spring E from the cylinder eo yl 13 Remove the media ACM ASM feeder Repair information 4 49 7014 xxx Media feed clutch with cable removal 1 Remove the main motor gear drive See Main motor gear drive removal on page 4 40 2 Remove the duplex See Duplex removal on page 4 19 3 Disconnect the media feed clutch cable A from J34 on the engine board ATT 4 50 7014 xxx 5 Remove the e clip B B 6 Remove the media feed clutch with cable C Repair information 4 51 7014 xxx Media manual input sensor 1 Remove the right side cover See Right side cover removal on page 4 77 2 Remove scanner assembly 3 Place the machine on its side Note Be careful to not mar the finish of the printer 4 Disconnect the sensor cable A from J23 MPFS on the engine board rittity 5 Remove the screw B hol
189. ot be operating at the proper temperature to fuse the toner to the paper See LVPS HVPS service check on page 2 39 for more information Try changing the setting to heavier paper or even card stock Media not a FRU Make sure recommended media is being used Check the media settings in the printer driver Diagnostics information 2 49 7014 xxx Light print FRU Action Toner cartridge nota FRU Make sure the toner cartridge and PC Kit are installed correctiv and that the toner cartridge is not low on toner If the problem continues then install a new toner cartridge Recheck condition before replacing PC Kit if necessarv A Transfer roll LVPS HVPS card Check the transfer roll for signs of toner buildup and contamination Inspect the HVPS contact transfer roll for contamination Verify the high voltage cable is plugged into the LVPS HVPS If all components appear free of contamination then replace the following FRUs one at a time in the order shown e Transfer roll e LVPS HVPS card White or black lines or bands FRU Action Print cartridge assembly not a FRU Developer drive coupling assembly Main motor gear drive Banding appears as light or dark horizontal lines on a uniformly gray page or on a page with a large area of graphics Banding is primarily due to a variation in the speed of the media as it feeds through the printer especially in the devel
190. ouch p to increase the setting s value Touch Back to cancel and return to the Configuration Menu 4 Touch Submit to save the change w 3 6 Service Manual 7014 xxx Num Pad Job Assist This setting determines if a user can configure and initiate a job using the panels hard buttons To change this setting 1 Touch Num Pad Job Assist from the Configuration Menu 4 setting s current value p appears on the touch screen 2 Touch 4 or b The settings are On or Off 3 Touch Submit to save the change Format Fax Storage This setting enables vou to format the non volatile storage used for storing faxes To change this setting 1 Touch Format Fax Storage from the Configuration Menu Note If an advanced password has been established you must enter this password in order to change the setting If no advanced password exists you can establish one by using the keyboard that appears on the LCD 2 Touch Submit to save the change 3 Touch Back to cancel and return to the Configuration Menu Formatting Fax Flash DO NOT POWER OFF appears on the LCD while the format operation is active Fax Storage Location To change this setting 1 Touch Fax Storage Location from the Configuration Menu 4 setting s current value appears on the touch screen 2 Touch 4 or b The settings are Disk and NAND 3 Touch Submit to save the change ADF Edge Erase This menu item sets the size in millimeters of the no print area around a
191. ove the strip from inside the tray Repair information 4 83 7014 xxx Wear strip 550 sheet trav 2 removal 1 Use a spring hook to disconnect the strip from the top of the tray 2 Life the strip and remove Note When replacing the strip for all trays e Carefully insert the strip from the top of the tray and push it down through the opening until it snaps into place e Turn the tray over to view the bottom of the strip Using the spring hook check to make sure that the end of the strip is fastened tightly e Be sure that the drafted edge of the strip is installed toward the bottom of the tray 4 84 7014 xxx Imaging component removals ADF unit removal 1 Remove the ADF rear cover by releasing the three tabs A which fasten the ADF rear cover to the ADF unit 2 Disconnect the ADF cable B and two sensor connections C on the relay card above the ADF relay cable Cc 3 Lift the ADF unit up and depress the tabs located on the bottom of the ADF hinges to release the ADF from the flatbed Repair information 4 85 7014 xxx Flatbed removal 4 86 qa Ae Sees Remove the left side cover See Left side cover removal on page 4 33 Remove the left scanner cover See Left scanner cover removal on page 4 100 Remove the right scanner cover See Right scanner cover removal on page 4 101 Remove the right side cover See Right side cover removal on page 4 77 Remove the
192. p 13 Go to step 12 12 Is the VOIP server configured to support Go to step13 Stop here This is an issue fax with the VOIP provider 13 Does the MFP have reception issues with Go to step 14 Go to step 15 only a certain remote device 14 Verify communications with a different The issue is with the other Go to step 15 remote device device Can the other device receive faxes 15 Goto the Administrator menu Enterthe Fax Goto step 16 Go to step 17 settings Analog Fax Settings submenu Verify the Block No Name Fax user setting Is it enabled 16 Disable Block No Name Fax user setting Problem resolved Go to step 17 Did this fix the issue 2 66 Service Manual 7014 xxx Step 17 Questions actions Go to the Administrator menu Enter the Fax settings Analog Fax Settings submenu Verify the remote device number is not in the Banned Fax List user setting Is the remote device number in the banned fax list Yes Go to step 18 No Go to step 19 18 Remove the remote number from the banned fax list Did this fix the problem Problem resolved Go to step 19 19 Adjust the Receive Threshold setting in the SE menu press 411 to enter the SE menu enter Modem settings and select Receive Threshold Test by adjusting the received signal level by decreasing increasing the Receive Threshold setting in steps of 2db For example if default value is
193. p align below the corresponding lines on the left flap then adjust the printhead clockwise relative to the printer and recheck See the left side of the figure below If the grid lines of the left flap align below the corresponding lines of the right side then adjust the printhead counterclockwise See the right side of the figure below Adjust printhead Adjust printhead clockwise counterclockwise Lex Qui Pri Pal 1 d 8 After obtaining a properly adjusted image on the paper tighten all three screws Note The printhead must be aligned electronically See Printhead assembly electronic adjustment on page 3 38 3 40 Service Manual 7014 xxx SE Menu Note This is not the Fax SE menu To enter the Fax SE menu press 411 from the Ready screen Note This menu should be used as directed bv second level support Print SE Menus General Copyright Displays copyright information Optra Forms mode On or off Code Revision Info Network Code Level Displays network code level Network Compile Info Displays compile information Printer Code Level Displays printer code information Printer Compile Info Displays compile information History Print History Mark History History Mode MAC Set Card Speed LAA Keep Alive NVRAM Dump NVRAM Re init NVRAM NPAP Print
194. pe Prompts s 000000000 0 l a RA AE AR ARRE RR A 3 9 ACHOMFOFPLOMPIS yuri di ar he H Amends EA AOA diia 3 9 JODS ON DISK 200 i A ae 3 10 A a a atin ac hepato ad i 3 10 Wipe Disk ali i eke be eaheeke bee kal beard moore heehee eaae 3 13 Font Shalpening aicerisieenk se jix a citew had Sek See tant jabta beda ae wan ta dad tae 3 14 o 2406 0200 202g e dana ed oma eRe RRA RMS ORES ERE He Rak MERE Ode 3 14 LES Applications 00 oa a a E A aha eee l 3 15 Key Repeat Initial Delay io iii b ee b a a bade ele ee 3 15 Key Repeat Rate a A RO A AROS RR A RR 3 15 Wiper Message iio aie dine Ra A A AAA 3 15 Clear Custom STATUS iii seca a RR RA ERROR RRA ORAR rea ae RA 3 16 USB Speed iia ri A A ee AA A A SAA A ee 3 16 USB PIP 0055953099 A AA AAA A aeme RO 3 16 Exit Configuration Menu Exit Config Menu oocooccoccoccnnan nn 3 16 DIRGNHOSHES MENU esa rs isba esa adas 3 17 Entering Diagnostics MENU sis ibas a a AS 3 17 Registration PANTEI vivos ANA A AAA A A ARA 3 18 Guic Test page masias arras diarias 3 19 Pint Tests ii A A A AS A A rd 3 20 MiGUVSOUIGES rr adri a ds 3 20 Print Quality Pages Prt Quality Pgs L 3 20 Table of contents V 7014 xxx Hardware Tests sais sacs saan sija bi ai aie fa ee ae BAD KOR Ga AO de pc KA 3 21 Panel TESE side cis ds ii a AS iebes il Ba et 3 21 o cuss caaaae cia a serene ation arena jpbbrka ded de oUt jir gamen ae 3 21 DRAM TEST asic cacpe s ae drach ara l i b e 3 22 Seral 1 WAP csasieasade cee ee eeie IA
195. plane to the right or left The alignment of the right margin does not alter the margins and should only be used to adjust the printhead Printhead assembly mechanical adjustment A printhead needs to be correctly positioned after it has been removed Use a pencil to mark the screw locations of the old printhead on the metal frame Align the new printhead relative to the location of the old printhead Note Skew is caused by a sheet being fed through the printer while misaligned The entire image is rotated relative to the sheet edges However a mechanically misaligned printhead causes the horizontal lines to appear skewed while the vertical lines remain parallel to the vertical edges There are no adjustments for skew Check the pick roll paper pick assembly for wear the paper path for obstructions the fuser for proper setting and the tray paper guides for fit to the media Paper feed Printhead skew misalignment To adjust the printhead Enter the Diagnostics Menu See Entering Diagnostics menu on page 3 17 Select PRINT TESTS Select Tray 1 Select Single Fold the printed test page on the left side so that a few millimeters of grid lines wrap around the outside of the fold See photo below Fold a second vertical fold near the center so that the left side top edge aligns with the right side top edge Q ia O NA Diagnostic aids 3 39 7014 xxx 7 Ifthe grid lines of the right fla
196. r J17 on the controller board 8 Disconnect the ADF cable ground from the controller cage Repair information 4 99 7014 xxx 9 Remove the ADF cable from the MFP Left scanner cover removal 1 Lift the ADF to the up position 2 Remove the two screws A securing the left scanner cover to the flatbed unit A 3 Lift and carefully pull the left scanner cover up and away from the rear of the flatbed 4 100 7014 xxx Right scanner cover removal 1 Lift the ADF to the up position 2 Remove the two screws A securing the right scanner cover to the flatbed unit 3 Lift and carefully pull the right scanner cover up and away from the rear of the flatbed Repair information 4 101 7014 xxx Option board installs and removals Note This information is also available in the X 46x series user guide Lifting the Scanner to the up position 1 Turn the two rear frame assembly locks counter clockwise to the unlock position 2 Lift the scanner assembly to the up position The kickstand will lock into place 4 102 7014 xxx Installing an Internal Solutions Port ISP 1 Access the controller board See Lifting the Scanner to the up position on page 4 102 2 Unpack the ISP and tee Note Avoid touching components on the card 3 Locate the standoff location on the controller board Note If an optional printer hard disk is currently installed then the printer hard disk must first be removed
197. r cover KEMOVAl ib a 24 neck Doki Sates etal behaneedascennamalu ae xaaem na meri 4 73 Rear door and lower rear cover removal 0sseesnnnnnnennnanznnnennan nanna 4 74 Rear exit guide assembly with sensor and reversing solenoid removal 4 75 Right Side COVEFTEMOVAL a 02 000 ma AIDA AAA A AA AA 4 77 Toner level Sensor removal i s ar e irte itintania ae ia ards ii a 4 79 TOP COVENASSEMDIY remevdl avoir a A A A A A ee 4 80 Transfer roll removal iasaridnzjonsa inajejanioasmanax e eee eea da ak aa Ro 8 eam aa 4 81 Upper front guide assembly removal o ooccoccccn eens 4 82 Wear strip tray 1 and 250 sheet tray 2 removal 00 c eee eee eee 4 83 Wear strip 550 sheet tray 2 removal 00 cece eee eee eee eee eee eeees 4 84 Imaging component removals ss 0230000000000 arska saamaa et RA 4 85 ADE UD temoval sin tib a isaac in ape Spa AS ath ie ance Ria 4 85 Flatbed removal nici deadbeat et ede RE ieee eon es eee eee ed 4 86 Scanner assembly removal sis a a i a nzjata aren ha oud dia ie da OO Swe madame 4 88 ADF Separator pad siete ea 4 95 ADE Separator rolassemDIy sor saciar asocia iii A wind ain o i o ie 4 96 Kickstand FSMOVAl 0 nieta daa dy ea beda d iii a l i eat is d sl A 4 97 Output bin LED and lens removal o ooocococnococo nee 4 98 ADF cable removal ss arar sta a ka dana da bea AAA RA aca wa Goals an 4 99 Left scanner cover removal 3s iinanasnanzonazzjni adikzzjs n
198. r indicator blinks green The following type of message appears DRAM Test lt P F e xxx represents the installed DRAM size o P represents the number of times the memory test has passed and finished successfully Initially 000000 displays with the maximum pass count being 999 999 F represents the number of times the memory test has failed and finished with errors Initially 0000 displays with the maximum fail count being 99 999 Initially only four digits appear but additional digits appear as needed Each time a test is completed the number of pass and failures increments If the test fails the message Failure displays for approximately three seconds and the failure count increases by one The test continues until all standard and optional DRAM is tested Once the maximum pass count or fail count is reached the test is stopped the power indicator is turned on solid and the final results display To stop the test before completion turn the MFP off Serial 1 Wrap This test is used to the serial port option card It only appears if the card is installed in the PCI slot To run the SERIAL 1 WRAP Test 1 Touch gt to select Serial 1 Wrap from HARDWARE TESTS The message Serial 1 Wrap Test Testing displays Then the message Resetting Printer appears 2 The printer automatically performs a Power On Reset POR While the CACHE test executes the power indicator blinks green The follow
199. r panel or through the PUL ENTER LANGUAGE command Deactivate On Printer s factory default value To change the value of this setting 1 Touch PPDS Emulation from the Configuration Menu 4 setting s current value p appears on the touch screen 2 Touch 4 or p to scroll through the setting s possible values 3 Touch Back to cancel and return to the Configuration Menu 4 Touch Submit to save the change Download Emuls This setting enables vou to disable a Downloadable emulator DLE that is installed on the MFP The setting for this menu setting is disabled Note The DLE is re enabled automatically after two PORs To change the value of this setting 1 w Touch Download Emuls from the Configuration Menu 4 setting s current value appears on the touch screen Touch 4 or b to scroll through the setting s possible values Touch Back to cancel and return to the Configuration Menu Touch Submit to save the change Diagnostic aids 3 5 7014 xxx Factorv Defaults Warning This operation cannot be undone This setting enables vou to restore all of the printer s settings to the base printer settings the network settings or to remove all Lexmark Embedded Solutions LES applications To restore the Factorv Default settings Touch Factorv Defaults from the Configuration Menu Touch Restore Base to restore all non critical base printer NVRAM settings Touch Restore Network to restore all network NVR
200. refill Replace the cartridge 31 Missing or defective cartridge 32 Unsupported print cartridge Paper jam error codes 200 series Faulty contaminated flags or springs Debris in the paper path Media not of the specified length Note The Event log See EVENT LOG on page 3 32 will list any of these errors that have occurred Repeating jams or jam messages can be caused by any of the following Faulty contaminated pick solenoids or worn cams of the solenoids expected Possible causes include user insert of media when motor is running or pre staged media in the tray Error Description Action 200 00 Paper jam around input sensor Remove the PC kit and paper or debris at the input sensor 200 01 Classic input jam The media is too long over the input First remove the PC kit and paper or debric at the sensor Possible causes include multi sheet feed tray input sensor Then inspect the flag on the input size sensing problem and media slippage sensor It should rotate freely Replace the sensor if necessary Finally check the paper size settings in 200 02 The main input sensor never became uncovered from the printer and the driver the sheet ahead 200 03 The video never started on the page at the input Check the printhead See Printhead service sensor within two inches after hitting the input sensor check on page 2 54 200 04 The media at the input sensor before
201. riangles pointing up or down indicate whether there are additional menus Touch the up or down arrows to display these additional menus Note If you make changes touch Submit to make the change effective Defaults US Non US defaults changes whether the printer uses the US factory defaults or the non US factory defaults The settings affected include paper size envelope size PCL symbol set code pages and units of measure Warning Changing this setting resets the printer to factory defaults and data may be lost It cannot be undone Printed Page Count The page count can only be viewed and cannot be changed Touch Back to return to Diagnostics Menu Permanent Page Count The permanent page count can only be viewed and cannot be changed Touch Back to return to Diagnostics Menu Serial Number The serial number can only be viewed and cannot be changed Touch Back to return to Diagnostics Menu Engine Settings 1 through 4 Do not change these settings unless requested to do so by your next level of support Model Name Diagnostic aids 3 29 7014 xxx The model name can oniv be viewed and cannot be changed Configuration ID The two configuration IDs are used to communicate information about certain areas of the printer that cannot be determined using hardware sensors The configuration IDs are originallv set at the factorv when the printer is manufactured however the servicer mav need to reset Configuration
202. ridge assembly is installed properly Diagnostics information 2 53 7014 xxx Print qualitv problems Continued Problem Cause action Unexpected characters print or characters are missing e Ensure correct printer driver is being used e Select hex trace mode to determine what the problem is e Restore factory defaults Make sure the parallel cable or USB cable is firmly plugged in at the back of the printer Jobs are not printing and an error message is displayed e The printer is waiting for an appropriate command Make sure the print cartridge assembly is installed properly Make sure the printer front cover is closed While in PostScript 3 emulation the printer is flushing data an error message is displayed e Ensure the correct PostScript driver is being used e The printer doesn t have enough memory to print the job Install more memory Printhead service check Note New printhead must be aligned See electronic adjustment on page 3 38 Printhead assembly FRU Action Turn the printer off Disconnect the printhead cables from J9 and J6 on the controller board AN Turn the printer on with the front door closed On the controller board verify 5 V dc on pins 2 and 3 at J6 and 5 V dc on pins 1 and 10 Printhead at J9 Verify grounds on pins 4 5 6 and 7 at J6 and on pin 4 at J9 e If voltages or grounds are incorrect then check t
203. ror displavs when data is sent to the printer across an serial port but the port has been disabled Once this message displavs reporting of further errors is suppressed until the menus are entered or the printer is reset 56 Standard USB Port Disabled This message mav appear when data is sent to the printer across a USB port but the port is disabled Note Once the error is displaved the first time reporting of further errors is suppressed until the printer is reset or menus are entered The following actions can be taken e press Select M to clear the message Anv data received on the USB port is discarded e press Menus 22 to access the Busy Waiting Menu The following functions mav be available Turn the printer power off and then back on to reset the printer Reset Active Bin Check Supply Levels Make sure the USB Buffer menu item is not set to Disabled press Menus Eto access the Administrative Menus select Network Ports USB Menu and USB Buffer 58 Too many Flash Options Installed 1 Turn off and unplug the printer 2 Remove the excess flash memory 3 Plug in the printer and turn it on 58 Too Many Trays Attached 1 Turn off and unplug the printer 2 Remove the additional trays 3 Plug in the printer and turn it on 59 Incompatible Tray lt x gt An incompatible tray is installed For Tray x x 2 3 4 or 5 Remove the incompatible tray and press M to clear the mes
204. rrow media sensor cable D through the opening D 7 Remove the rear exit guide assembly Note Be careful to not damage the gears during the rear exit guide assembly removal and reinstallation 4 76 7014 xxx Right side cover removal Note Leave the front cover closed when removing the right side cover assembiv 1 Remove the scanner front cover See Scanner front cover removal on page 4 31 2 Remove the plastic screw A securing the cover to the tub assembly A 3 Remove the screw B from the bottom right side of the printer Repair information 4 77 7014 xxx 4 Depress the tab C on the bottom of the printer C 5 Rotate the right side cover assembly slightly to the left and pull out 4 78 7014 xxx Toner level sensor removal 1 Open the front access door 2 Remove the right side cover See Right side cover removal on page 4 77 3 Disconnect the toner level sensor cable A from the engine board B A 4 Squeeze the lower tabs B of the toner level sensor and push it from its holder 5 Remove the toner level sensor through the inside of the printer Note The toner level sensor must be installed properly or the printer will not function Repair information 4 79 7014 xxx Top cover assembly removal 1 Remove the scanner assembly See Scanner assembly removal on page 4 88 2 Lift the top cover and remove Note e Be sure to lift the top cover assembly
205. rst envelope Note The Print Test Page always prints on one side of the paper regardless of the duplex setting or the presence of a duplex option Touch Back to return to PRINT TESTS Print Quality Pages Prt Quality Pgs The purpose of this diagnostic function is to allow printing of the print quality test pages with the toner cartridge lockout function disabled The print quality pages consist of four pages Page one contains a mixture of graphics and text Page two is gray with two one inch black squares located on the bottom right Page three is a solid black page and page four is blank If duplex is turned on the pages are duplexed The Print Quality Test pages are printed in English and must always be printed on letter legal or A4 paper To run the Print Quality Test Pages touch gt beside Printing Quality Test Pages from PRINT TESTS The message Printing Quality Test Pages is displayed Note The print quality test pages can also be printed from the Configuration menu CONFIG MENU however a cartridge must be installed with a machine class ID matching the machine class ID stored in NVRAM Additional diagnostic information may be printed on the pages when printing from DIAGNOSTICS The following is included in the DIAGNOSTICS version of the print quality pages e Values from EP SETUP in DIAGNOSTICS including Fuser temperature warm up time transfer print contrast charge roll settings and gap adjust e Contents of the EVENT
206. rts Menu Ifa menu settings page cannot be printed then contact the next level of support Ifa menu settings page can be printed then the problem is one of the following e Computer e Software program e Cable e USB only A failed controller board Replace card Note Test by unplugging USB and plugging it with the printer on If the computer indicates unknown device then replace the controller board Toner Low light is on and printing stops If a 3 5K or more page toner cartridge is being used and the Toner Low alarm is set to on then the printer stops printing until the toner cartridge is replaced The Error light alone is on Make sure the front printer cover is closed The Toner Low light is blinking and the Error light is on e Make sure the toner cartridge is installed correctly e Install a new toner cartridge The media skews or buckles e Tray is overfilled or media is too loose e Don t overfill Tray 1 or the optional Tray 2 see media capacities in the media types and sizes table in the User s Guide e Make sure the paper guides are flush against the edges of the media The media sticks together resulting in the printer feeding multiple sheets e The friction between sheets is too high e Remove the media from Tray 1 or Tray 2 and fan it e Don t overfill Tray 1 or the optional Tray 2 see media capacities in the media types and sizes chart in the User s Reference
207. s 3 1 7014 xxx Configuration menu CONFIG MENU Available menus Maintenance Count Value See Maintenance Count Value Maint Cnt Value on page 3 3 Reset Maintenance Count See Reset Maintenance Counter on page 3 3 Reset Photoconductor Maintenance Count See Reset Photoconductor Maintenance Counter Reset PC Cnt on page 3 4 USB Scan to Local See USB Scan to Local on page 3 4 Print Quality Pages See Print Quality Pages on page 3 4 Reports See Reports on page 3 32 Panel Menus See Panel Menus on page 3 4 PPDS Emulation See PPDS Emulation on page 3 5 Download Emuls See Download Emuls on page 3 5 Factory Defaults See Factory Defaults on page 3 6 Energy Conserve See Jobs on Disk on page 3 10 Min Copy Memory See Min Copy Memory on page 3 6 Num Pad Job Assist See Num Pad Job Assist on page 3 7 Format Fax Storage See Format Fax Storage on page 3 7 Fax Storage Location See Fax Storage Location on page 3 7 ADF Edge Erase See ADF Edge Erase on page 3 7 FB Edge Erase See FB Edge Erase on page 3 7 Scanner Manual Registration See Scanner Manual Registration on page 3 8 Disable Scanner See Disable Scanner on page 3 9 Paper Prompts See Paper Prompts on page 3 9 E
208. s PC FTP Scan to PC via network TWAIN Scan to PC using Web applet Scan to E Mail Scan to USB Windows network folder requires installing embedded scan to folder application Multiple copies 999 copies maximum 1 10 Service Manual 7014 xxx Reduce Enlarge 25 to 400 Copy only General information 1 11 7014 xxx Fax specifications Phone network connectivitv Phone networks tvpes supported PSTN or analog PABX RJ 11 ITU COMPATIBILITY Standard Resolution Fine Superfine Ultrafine Coding Group 3 ECM 8 x 3 85 pels mm 200X100dpi 204x98 8 x 7 7 pels mm 200X200dpi 204x196 11 8 x 11 8 pels mm 300x300 dpi 204x391 15 7 x 15 7 pels mm 600x600 dpi 612x587 ITU T 4 and T 6 MH MR MMR JPEG Modem speed V 34 2 400 33 600 BPS V 17 7 200 14 400 BPS V 27 2 400 4 800 BPS V 29 7 200 9 600 BPS Compression MH MR MMR JPEG Out Band Signal Level Error correction ITU T 30 Line interface selection Modular Plug Dual RJ 11C Guaranteed North American and Europe PTT standard Input Level Range Ring Detection 16dBm 59dBm Complies with all regulatory requirements Fax resolutions Receive 200x100 dpi 200x200 dpi 300x300 dpi 400x400 dpi 204x98 dpi 204x196 dpi 204x391 dpi 408x391 dpi Send 200x100dpi 200x200 dpi 300x300 dpi Miscellaneous FAX specifications Fax memory 4 MB Flash More than 320 pages based on ITU
209. s the home screen Use the home screen buttons to initiate an action such as copying s a Pa faxing or scanning to open the menu screen or to respond to messages o 3 Cien Sy FIP Ready ae 2 cae Touch any button to begin SA 6 5 4 3 Displav item Description 1 Copv Opens the Copv menus Note From the home screen you can also access the Copy menus by pressing a number on the kevpad 2 E mail Opens the E mail menu 3 Menus Opens the menus These menus are available only when the printer is in the Ready state 4 FTP Opens the File Transfer Protocol FTP menus Note This function must be set up by your system support person Once it is set up it appears as a display item 5 Status message bar e Shows the current printer status such as Ready or Busy e Shows printer conditions such as Toner Low e Shows intervention messages to give instructions on what you should do so the printer can continue processing such as Close door Or Insert print cartridge 6 Status Supplies Appears on the displav whenever the printer status includes a message requiring intervention Touch it to access the messages screen for more information on the message including how to clear it 7 Tips All menus have a Tips button Tips is a context sensitive Help feature within the display touch screens 8 Fax Opens the Fax menus Other buttons that may appear on the home scr
210. s used to verify if the standard bin sensor is working correctly To run the Sensor Test for the standard bin 1 Touch mp to select Sensor Test from OUTPUT BIN TESTS 2 Touch gt to select Standard Bin from Sensor Tests 3 Manually actuate the bin sensor by moving the flag in and out of the sensor and the display changes The following screen is displayed Bin Empty empty Or Bin Empty full 4 Press Stop to exit the test Diagnostic aids 3 27 7014 xxx Base Sensor Test This test is used to determine if the sensors located inside the printer are working correctiv To run the Base Sensor Test 1 Select BASE SENSOR TEST from the DIAGNOSTICS menu The following sensors are listed e Input input sensor e Exit Output exit sensor e NarrowMedia Output exit sensor e Front Door Front door sensor 2 Manuallv actuate the sensors to verifv that each sensor switches from Open to Closed 3 Press Stop BBB to exit the test DEVICE TESTS Quick Disk Test This test performs a non destructive read write on one block per track on the disk The test reads one block on each track saves the data and proceeds to write and read four test patterns to the bvtes in the block If the block is good the saved data is written back to the disk To run the Quick Disk Test 1 Touch gt to select Quick Disk Test from DEVICE TESTS The power indicator blinks while the test is in progress and quick Disk Test Testing displavs
211. sage If the user installed the incompatible device to satisfv a Check Device Connections reattach message the user should reinstall an associated compatible option or hot unplug the option 1 Turn off and unplug the printer 2 Remove the incompatible trays 3 Plug in the printer and turn it on 61 Defective Disk This error code displays when the printer detects a defective disk This error may occur at power on or during disk format and write operations While this message displays Press M to clear the message The disk is marked defective and normal printer operations continue Disk operations are not allowed with a defective disk The Format Disk menu is not shown 62 Disk Full This error code displays when there is not enough free space on the disk to hold the resources that have been requested to be written to the disk This message displays for both resource and PostScript Disk operators when the disk is full 63 Unformatted Disk The optional disk is not formatted Format the disk If the error remains after formatting the disk may be defective 80 Routine Maintenance The operator panel displays this message at each 300K page count interval It is necessary to replace the fuser assembly transfer roller charge roll and pick rolls at this interval to maintain the print quality and reliability of the printer The parts are available as a maintenance kit For more information go to lt CH 6 insert x
212. sh of the printer 2 Open the duplex jam door just far enough to pull out the ACM pick tires Warning Open the duplex door only far enough to remove the ACM pick tires If the door is opened too far then it can become disengaged and interfere with the paper tray The tray may go in but will not come out and will render the printer non serviceable 3 After the ACM pick tires have been pulled out close the duplex door Repair information 4 3 7014 xxx 4 Remove the ACM pick tire roller A e Ifthe left hub is gray then disconnect the old right and left tire hub assemblies from the ACM and replace with the new right and left tire hub assemblies e ifthe left hub is black then remove the old right and left tires from the ACM hubs and replace with the new tires Do not attempt to remove the hubs 7014 xxx Card reader removal Remove the scanner front cover See Scanner front cover removal on page 3 31 Remove the operator panel keypad assembly See Operator panel keypad removal on page 4 62 Release the tabs on the rear of the operator panel display and tilt it upright Remove the two screws A securing the card reader housing to the tub assembly eh 5 Disconnect the card reader cable from the card reader 6 Remove the LED light tube B from the upper card reader cover C B 7 Pull the two tabs C back and remove the card from the card reader housing Note When replacing the light
213. t J503 3 Turn the printer on 4 Verify 24 V dc on positions 17 and 19 of the cable connector J503 5 Verify 5 V dc on positions 11 13 15 on J503 6 If voltages are correct on the engine board then check the continuity in the other conductors of the cable If the cable is good then turn the printer off and check the Sees on the controller board If the cable isn t good replace the controller board cable 7 Verify that pins 10 12 14 16 and 18 on both the cable and the engine board connector are grounded 8 If grounds are not correct on the cable but the cable passes continuity otherwise then check the controller board 9 If the grounds are not correct on the controller board then replace the controller board Check with one probe on the connector pin and the other on the card s ground plane found at each screw head Diagnostics information 2 35 7014 xxx Engine board service check Engine board service check FRU Action Engine board assemblv POST Power On Self Test Note The printer should complete POST in approximatelv 45 seconds If the printer fails to displav lights or activate the drive motor fuser or fan then check the following order 1 Power to the LVPS HVPS 2 Power from the LVPS HVPS to the engine board 3 Cables are plugged in correctly especially for the operator panel The printer will not power up without a functioning operator panel 4 The operator panel See
214. t Level e Check line quality 883 Failure to transmit training successfully e Select a lower Max Speed under Fax in V17 V27 terminal modulation Send settings schemes e Adjust the Transmit Level e Check line quality 884 Failure to transmit training successfully e Select a lower Max Speed under Fax in V29 V27 terminal modulation Send settings schemes Adjust the Transmit Level e Check line quality 885 Failure to transmit training successfully e Select a lower Max Speed under Fax in V17terminal modulation scheme Send settings e Adjust the Transmit Level e Check line quality 886 Failure to transmit training successfully e Select a lower Max Speed under Fax in V29 terminal modulation scheme Send settings e Adjust the Transmit Level e Check line quality 887 Failure to transmit training successfully e Select a lower Max Speed under Fax in V27 terminal modulation scheme Send settings e Adjust the Transmit Level e Check line quality Diagnostics information 2 33 7014 xxx Fax error log codes Continued Error code Description Action 888 Failure to transmit training successfully e Adjust Transmit Level at 2400 bps in V27 terminal modulation e Check line quality scheme 889 Failed to connect at the minimum e Adjust Transmit Level speed supported by the MFP e Incompatibl
215. t of the value in the Copy Count The default value of 1 appears if the entire number is deleted by pressing 7 numerous times In the Fax Destination List press lt to delete the right most digit of a number entered manually You can also press to delete an entire shortcut entry Once an entire line is deleted another press of causes the cursor to move up one line In the E mail Destination List press to delete the character to the left of the cursor If the character is in a shortcut then the shortcut is deleted B 1 Diagnostics information 2 5 7014 xxx Item Description 5 Home Press 877 to return to the home screen 6 Start e Press lt gt to initiate the current job indicated on the display e From the home screen press lt gt to start a copy job with the default settings e If pressed while a job is scanning the button has no effect 7 Indicator light Indicates the printer status e Off The power is off e Blinking green The printer is warming up processing data or printing e Solid green The printer is on but idle e Blinking red Operator intervention is needed 8 Stop Stops all printer activity A list of options is offered once Stopped appears on the display 2 6 Service Manual 7014 xxx Understanding the home screen After the printer is turned on and a short warm up period occurs the displav shows the following basic screen which is referred to a
216. t the network network drop for activity board Go to Controller administrator isthe drop t nctoni iv board removal on s the drop functioning properly page 4 16 15 Is the printer on the same wireless network as Go to step 17 Go to step 16 the other devices 16 Assign the correct wireless network to the Problem resolved Go to step 17 printer Did this fix the problem 17 Are the other devices on the wireless network Go to step 18 Contact the network communicating properly administrator 18 Verify that the ISP wireless card cable and any Goto step 20 Go to step 19 other ISP cables are properly seated in their connectors Are the cables connected correctly 19 Properly reseat the ISP cables Problem resolved Go to step 20 Did this fix the problem 20 Perform the option card service check See Replace the faulty ISP Go to step 21 Option card service check on page 2 46 option See Installing an F Internal Solutions Port Was there another faulty ISP option ISP on page 2 103 21 Replace the ISP wireless card See Problem resolved Replace the controller board See Controller board removal on page 2 8 2 42 Service Manual 7014 xxx Operator panel service check Inspect the operator panel cable for damage Make sure the cable is plugged in securelv Run POST and check each light for proper operation See Power On Self Test POST sequence on page 2 1 Touch scree
217. t were not restored There are three versions of this IR depending upon cause IRHeldB occurs when the printer runs out of memory while attempting to restore jobs from disk Held jobs may not be restored Config Change 57 This message is only posted once after the firmware has tried to restore all of the jobs on disk regardless of the number of held jobs that were not restored There are three versions of this IR depending upon cause IRHeldC occurs when the printer could not restore jobs from the disk because the configuration of the printer has changed Some of these said configuration changes are code version changes paper handling option s removed or the disk was moved from a different model or speed of printer Load lt source gt lt custom string gt Printer does not detect media meeting the description lt custom string gt in lt source gt where lt source gt is Tray 1 Tray 2 Multi Page Feeder MP feeder or Envelope Feeder e Load the input source with the correct type and size media e Cancel the current job Load lt source gt lt custom type gt Printer does not detect media meeting the description lt custom type gt in lt source gt where lt source gt is Tray 1 or Tray 2 e Load the input source with the correct type and size media e Cancel the current job Load lt source gt lt size gt Printer does not detect media meeting the size requested in the source indicated e Load th
218. than 182 x 257 mm 7 2 x 10 1 in we recommend 90 g m or heavier paper Curl Curl is the tendency for paper to curl at its edges Excessive curl can cause paper feeding problems Curl can occur after the paper passes through the printer where it is exposed to high temperatures Storing paper unwrapped in hot humid cold or dry conditions even in the trays can contribute to paper curling prior to printing and can cause feeding problems Smoothness Paper smoothness directly affects print quality If paper is too rough toner cannot fuse to it properly If paper is too smooth it can cause paper feeding or print quality issues Always use paper between 100 and 300 Sheffield points however smoothness between 150 and 200 Sheffield points produces the best print quality Moisture content The amount of moisture in paper affects both print quality and the ability of the printer to feed the paper correctly Leave paper in its original wrapper until it is time to use it This limits the exposure of paper to moisture changes that can degrade its performance Condition paper before printing by storing it in its original wrapper in the same environment as the printer for 24 to 48 hours before printing Extend the time several days if the storage or transportation environment is very different from the printer environment Thick paper may also require a longer conditioning period Grain direction Grain refers to the alignment of the paper fibers in a s
219. the order shown LVPS HVPS LVPS HVPS board See Black page on page 2 48 for pin values Engine board e Engine board 2 48 Service Manual 7014 xxx Partial blank image white spots no repeating pattern FRU Action Toner cartridge nota Remove the toner cartridge assembly and gently shake the assembly to evenly distribute FRU the toner Check to make sure that the laser light path is not blocked If toner cartridge is low then try a new one Paper not a FRU Make sure recommended media is being used Check the media settings in the printer driver A heavier media may require higher heat to properly fuse Variation in image density horizontally across page FRU Action PC Kit not a FRU The charge roll may have an unbalanced force against the PC photoconductor drum Try anew PC Kit Transfer roll Note Do not touch the transfer roll except at its ends Place a sheet of paper over the roll to prevent damage from finger oils or hand lotion Check the springs in the left and right transfer roll bearings The bearing assemblies should support the transfer roll applying evenly distributed forces to the PC drum Replace the transfer roll assembly if the springs or bearings show signs of damage or fatigue Inspect the transfer roll for signs of wear damage or contamination Replace as necessary Poor fusing of image FRU Action Fuser The fuser may n
220. the LVPS HVPS board connector at CN102 AN Check for continuity across the fuser by checking across the connector pins e If there is continuity then check the LVPS HVPS See LVPS HVPS service check on page 2 39 Fuser power cable B imil i LVPS HVPS If there is no continuitv then disconnect the fuser power cable at both ends and check Fuser each conductor for continuity Replace cable if necessary e If the cable tests good then replace the fuser Reconnect the cables turn the printer on and at amp 12 check for approximately 5 V dc on pin 1 and ground on pin 2 If line voltage is incorrect on pin 1 then see Engine board service check on page 2 36 for more information Disconnect the thermistor cable from J12 on the engine board Measure the resistance across the ends of the thermistor cable AN Replace the fuser assembly if the resistance is lower than 1K ohm or shorted Note Resistance measures approximately 400K ohms when cool and 1K ohms hot Fuser LVPS HVPS service check FRU Action LVPS portion of board Fuses that open typically indicate a faulty LVPS HVPS Disconnect the power cable and open the LVPS HVPS enough to test the switch The switch will show continuity across the conductors with a meter when the switch is on If the switch is good then see Dead machine service check on page 2 38 for more LVPS HVPS diagnostics HVPS portion of board Problems with the HVPS are e
221. the floor Store individual packages on a flat surface e Do not store anything on top of individual paper packages Using recycled paper and other office papers As an environmentally conscious company Lexmark supports the use of recycled office paper produced specifically for use in laser electrophotographic printers In 1998 Lexmark presented to the US government a study demonstrating that recycled paper produced by major mills in the US fed as well as non recycled paper However no blanket statement can be made that all recycled paper will feed well Lexmark consistently tests its printers with recycled paper 20 100 post consumer waste and a variety of test paper from around the world using chamber tests for different temperature and humidity conditions Lexmark has found no reason to discourage the use of today s recycled office papers but generally the following property guidelines apply to recycled paper Low moisture content 4 5 Suitable smoothness 100 200 Sheffield units or 140 350 Bendtsen units European Note Some much smoother papers such as premium 24 Ib laser papers 50 90 Sheffield units and much rougher papers such as premium cotton papers 200 300 Sheffield units have been engineered to work very well in laser printers despite surface texture Before using these types of paper consult your paper supplier Suitable sheet to sheet coefficient of friction 0 4 0 6 Sufficient bending resistance in the directio
222. tional memory 128MB DDR SDRAM unbuffered DIMMS V Vv 256MB DDR SDRAM unbuffered DIMMS Vv Vv 512MB DDR SDRAM unbuffered DIMMS Vv Y Optional flash memory 256 MB via flash memory card Vv A Optional font cards DBCS A A Option slots ISP INA slot 1 1 Memorv slots 1 1 Flash memorv option card 21 21 1 Both slots are active for either a 256MB Flash memory card a font card or a DLE Multiple Flash font or DLE cards are not supported Print quality settings hem Lexmark X463 X464 LexmarkX466 Print resolution 1200 Image quality A A 2400 Image quality Vv A 600 X 600 dpi Vv Y 1200 X 1200 dpi Y A 11200 Image quality is defined as 600 dpi with 2 bit IET Image Technology default mode for all models 2 2400 Image quality is defined as 600 dpi with 4 bit IET 3 True 1200 dpi at 1 2 the rated speed 1 2 Service Manual Environment Specified operating environment Operating temperature range 16 to 32 degrees C 60 to 90 degrees F Humidity 8 to 80 Relative humidity Altitude 0 to 3048 meters 10 000 ft Dimensions Height 23 3 in 297mm Width 20 87 in 530 mm 7014 xxx Depth 15 5 in 394 mm w input tray set to letter 16 14 in 410 mm w input tray set to legal Connectivity and compatibility Item Lexmark X463 X464 LexmarkX466 Data stream emulations Host based printing PCL 5e and PCL 6 PostScript 3
223. to save the change POR the MFP to operating mode Try running a copy from the ADF and flatbed Did the 840 xx error recur Yes Go to step 7 No Stop Problem solved Replace the ADF unit See Duplex ADF removal on page 4 63or Simplex ADF removal on page 4 64 POR the machine into configuration mode Go to the disable scanner menu item See Disable Scanner on page 3 36 Touch Enable ADF FB Enabled and press Submit to save the change POR the MFP to operating mode Run a copy from the ADF Did the 840 xx error recur Go to step 8 Stop Problem solved Inspect J17 J12 13 and J30 on the controller board Are the connections properly connected Go to step 10 Go to step 9 Properly connect all the connections Did the 840 xx error recur Go to step 10 Stop Problem solved 10 Replace the flatbed unit See Flatbed removal on page 4 53 POR the machine into configuration mode Go to the disable scanner menu item See Disable Scanner on page 3 36 Touch Enable ADF FB Enabled and press Submit to save the change POR the MFP to operating mode Run a copy from the flatbed Did the 840 xx error recur Go to step 11 Stop Problem solved 11 Replace the controller board See Controller board removal on page 4 16 Did this fix the problem Problem solved Contact second level support 2 56 Service Manual
224. to Edge When this setting is On the text and graphics are shifted to the physical edges of the paper for all margins When the setting is Off the normal margins are restored Enable Edge to Edge Copy The settings are ON and OFF 3 30 Service Manual 7014 xxx EP SETUP EP SETUP A EP Defaults mi l Fuser Temp lt Normal gt Fuser Page Count 127 Warm Up Time q gt Transfer q Medium gt Print Contrast X Medium gt Y The triangles pointing up or down indicate whether there are additional menus Touch the up or down arrows to display these additional menus Note If you make changes touch Submit to make the change effective EP Defaults This setting is used to restore each printer setting listed in EP SETUP to its factory default value Sometimes this is used to help correct print quality problems To restore EP Defaults 1 Touch gt to select EP Defaults from EP SETUP 2 Touch gt to select Restore to reset the values to the factory settings and touch gt to select Do Not Restore to exit without changing the settings Touch Back to exit without changing the settings Fuser Temperature Fuser Temp This adjustment can be used to help solve some customer problems with paper curl on low grade papers and problems with letterheads on some types of media The fuser temperature can be adjusted to Normal Lower Lowest The default is Normal Touch Back to return to Diagnostics Menu F
225. to print the page on should be either Letter or A4 To run the Quick Test duplex 1 Touch gt to select Quick Test from DUPLEX TESTS 2 Touch mp to select Single or Continuous e The single Duplex Quick test cannot be canceled e The printer attempts to print the Quick Test Page from the default paper source If the default paper source only supports envelopes then the page is printed from Tray 1 e Check the Quick Test Page for the correct offset between the placement of the first scan line on the front and back side of a duplexed sheet The single test stops automatically when a single duplex sheet is printed and the continuous test continues until you press Stop EB 3 24 Service Manual 7014 xxx Top Margin duplex This setting controls the offset between the first scan line on the front of the duplex page and the first scan line on the back of the page Therefore be sure to set the top margin in REGISTRATION before setting the duplex top margin See Registration printer on page 3 18 To set the Top Margin duplex 1 Print the Quick Test duplex a Touch gt to select Quick Test from DUPLEX TESTS b Select Single c Hold the page to the light to see the whether the top margin of the backside aligns with the top margin of the front side Select Top Margin from DUPLEX TESTS 3 Use the arrows to increase or decrease the current setting displayed on the touchscreen to select the margin setting lt q setting
226. top with the rear facing you Note Be careful to not mar the finish of the printer 4 Remove the two screws A from the right rear foot assembly A 5 Disconnect the fuser power cable B Repair information 4 37 7014 xxx 6 Remove the four screws C from the LVPS HVPS shield Cc 7 Lift the LVPS HVPS and disconnect the three cables D 4 38 7014 xxx Note Squeeze the clip to remove the cables from their connectors E 8 Disconnect the transfer roll cable F 9 Lift and remove the LVPS HVPS Repair information 4 39 7014 xxx Main motor gear drive removal 1 Remove the left side cover See Left side cover removal on page 4 33 2 Disconnect the fuser link A from the front access door 3 Place the printer on its right side Note Be careful to not mar the finish of the printer 4 Remove the four screws B from the main motor gear drive 4 40 7014 xxx 5 Lift the gear drive and disconnect the main motor gear drive cable C 6 Remove the main motor gear drive Repair information 4 41 7014 xxx Manual feed clutch removal 1 Remove the left side cover See Left side cover removal on page 4 33 2 Open the front access door and disconnect the fuser link A 3 Place the printer on its right side Note Be careful to not mar the finish of the printer 4 Remove the four screws B from the main motor gear drive 5 Rotate the main motor
227. tube cover the tube with a small piece of black electrical tape if possible Repair information 4 5 7014 xxx Upper and lower card reader cover removal 1 Remove the scanner front cover See Scanner front cover removal on page 3 31 2 Remove the card reader See Card reader removal on page 4 5 3 Remove the four screws A fastening the upper and lower card reader covers 7014 xxx Card reader cable removal Remove the scanner front cover See Scanner front cover removal on page 3 31 Remove the operator panel keypad assembly See Operator panel keypad removal on page 4 62 Release the tabs on the rear of the operator panel display and tilt it upright Disconnect the card reader cable A from the J2 USB port on the controller board gt po A 6 Disconnect the cable from the card reader card Repair information 4 7 7014 xxx Controller board removal CAUTION A This product contains a lithium batterv THERE IS A RISK OF EXPLOSION IF THE BATTERV IS REPLACED BY AN INCORRECT TYPE Discard used batteries according to the battery manufacturer s instructions and local regulations Warning 2 3 Always touch a ground before touching the board Handle the board carefully by the edges Never replace the operator panel and controller board without a successful POR in between Never replace the operator panel and the controller board at the same time Each card contains the
228. u item 2 Touch Scanner Manual Registration 3 Touch the Print Quick Test Page menu item 4 5 6 7 To view and adjust the duplex ADF front side registration place the quick test page face up into the ADF Touch Copv Quick Test After the quick test page copies touch ADF Front Use the qor p to increase or decrease the settings value for horizontal adjust and top margin Note Each button press moves the margin values one pixel in the respective direction Press Submit to accept the value Verify the changes by placing the print quick test page face up and touching Copy Quick Test Repeat steps 6 7 and 8 as needed To view and adjust the duplex ADF backside registration place the quick test page face down up into the ADF and touch Copy Quick Test After the quick test page copies touch ADF Back Use the or p to increase or decrease the settings value for horizontal adjust and top margin Note Each button press moves the margin values one pixel in the respective direction Press Submit to accept the value Verify the changes by placing the print quick test page face down and touching Copy Quick Test Repeat steps 13 14 and 15 as needed To manually register the flatbed perform the following steps 1 In the Configuration Menu touch the Scanner Manual Registration menu item 2 Touch the Print Quick Test Page menu item 3 To view and adjust the flatbed registration place the quick test page into the flatbed
229. uch screen buttons 2 9 W warm up time 3 31 l 4 Service Manual 7014 xxx Part number index P N Description Page 40X0055 Bar code and forms 00 eer reer eer ere ee ee eee eee ee 7 12 40X0108 IPDS card 7 12 40X0270 Power cord 1 77M straightj Japan 7 13 40X0274 Power cord 6 foot Switzerland 7 13 40X0275 Power cord 6 foot straight Israel 7 13 40X0276 Power cord 6 foot South Africa 7 13 40X0278 Power cord 6 foot straight Europe and others 7 13 40X0279 Power cord 6 foot straight Denmark 7 13 40X0280 Power cord 1 77M straight Korea 7 13 40X0281 Power cord 1 77M straight Taiwan 7 13 40X0282 Power cord 1 77M straightl PRC 7 13 40X0286 Power cord 6 foot United Kingdom 7 13 40X0287 Power cord 6 foot straight Traditional Italy 7 13 40X0288 Power cord 6 foot Argentina 7 13 40X0296 Po
230. umber Engine ID and system card ID To print the Quick Test page Note Print the Quick Test Page on letter or A4 paper 1 Touch REGISTRATION from the Diagnostics Menu 2 Touch gt to select Quick Test The message Quick Test Printing appears on the display Once the Quick Test Page completes printing the Registration screen displays again 3 Touch Back to return to the Diagnostics Menu Diagnostic aids 3 19 7014 xxx Print Tests This setting tests the printer s abilitv to generate printed output from each of its installed input sources and to test the printer s current print qualitv Input sources The purpose of the diagnostic Print Tests is to verifv that the printer can print on media from each of the installed input options The contents of the Print Test Page varies depending on the media installed in the selected input source Check each Test Page from each source to assist in print qualitv and paper feed problems To run the Print Test Page 1 Select PRINT TESTS from the Diagnostics menu 2 Select the media source to test Tray 1 Tray 2 if installed MP Feeder Envelope Feeder MP Feeder 3 Select Single or Continuous e If Single is selected a single page is printed e If Continuous is selected printing continues until Stop is pressed to cancel the test If a source is selected that contains envelopes an envelope test pattern is printed If Continuous is selected the test pattern is printed only on the fi
231. urce Save and go back and modifv the link buffers again Note the reduction of available memorv to the link buffers when Resource Save has been enabled and compare it to the memorv available when Resource Save is disabled e press Select M to disable Resource Save and continue printing To enable Resource Save after you get this message Make sure the link buffers are set to Auto then exit the menus to activate the link buffer changes When Ready is displayed enable Resource Save e Install additional memory 37 Insufficient Collation Area This message is displayed when the printer memory used to store pages is too full to collate the print job The following actions can be taken e press Select M to print the portion of the job already stored and begin collating the rest of the job e press Menus M to access the Busy Waiting Menu The following functions are available Cancel Job Note Menu Lockout does NOT prevent access to the Busy Waiting Menu 37 Insufficient memory for flash defragment operation This message is displayed when insufficient printer memory is available to perform Flash Memory Defragment operation This message appears prior to the actual start of the defragment operation press Select M to stop the defragment operation To perform the defragment operation you can e Delete fonts macros and other data in RAM e Install additional printer memory e press Menus E to access the Busy W
232. urred No action needed 2 34 Service Manual Service checks A 7014 xxx Service checks which involve measuring voltages on the LVPS HVPS low voltage power supplv high voltage power supply board should be performed with the printer positioned on its back side Note When making voltage readings alwavs use frame ground unless another ground is specified See the wiring diagram in the back of the book for more information Note The controller board is located beneath the flatbed To access the controller board see ADF unit removal on page 4 85 Controller board service check Controller board service check FRU Action Controller board assembly POST Power On Self Test Note The printer should complete POST in approximately 45 seconds If the printer fails to display lights or activate the drive motor fuser or fan then check the following order 1 Power to the LVPS HVPS 2 Power from the LVPS HVPS to the engine board See Engine board service check on page 2 36 3 Power from the engine board to the controller board 4 Cables are plugged in correctly especially for the operator panel The printer will not power up without a functioning operator panel 5 The operator panel See Operator panel service check on page 2 43 Verify 24 V dc and 5V dc input from the engine board 1 Turn the printer off 2 Disconnect the controller board power cable from the engine board a
233. user Page Count The fuser page count can only be viewed and cannot be changed Touch Back to return to Diagnostics Menu Warm Up Time You can change the amount of time the printer warms up before allowing pages to print by changing this setting from 0 to 5 The factory sets the warm up at 0 or no warm up time This time period lets the backup roll heat up and helps reduce curl in some environments Diagnostic aids 3 31 7014 xxx Touch Back to return to Diagnostics Menu Transfer The transfer can be adjusted to Low Medium or High The default setting is Medium Touch Back to return to Diagnostics Menu Print Contrast The print contrast setting controls the developer voltage offset The print contrast can be adjusted to Low Medium or High The default setting is Medium Touch Back to return to Diagnostics Menu Charge Roll The charge roll can be adjusted to Low Medium or High The default setting is Medium Touch Back to return to Diagnostics Menu Gap Adjust The setting adjusts the minimum gap between sheets Increasing this value mav reduce curl of some printed media and eliminate some output bin stacking problems However increasing this value also results in slower overall performance measured in pages per minute The range of values is 0 to 255 and the default value is 0 Touch Back to return to Diagnostics Menu Auto Dark Adjust The settings are Enable and Disable Reports Menu Settings Page This
234. ve Tray 2 and inspect for obstruction in the paper path Check the pick tires for wear or paper dust Replace if necessary Check the wear strips and replace if necessary 242 12 Second pick from manual feeder tray 1 or feeder Check the wear strips and replace them if worn failed when media was in the source other sheets were committed to the paper path 242 16 Failed to feed from tray 2 Pages in the paper path Remove Tray 2 and inspect for obstruction in the paper path Check the pick tires for wear or paper dust Replace if necessary Check the wear strips and replace if necessary 2 24 Service Manual 7014 xxx Error Description Action 251 00 Paper jam near the manual feeder Inspect the pick roller on the MPF or the rollers on the manual feed If the MPF pick roller is damaged or 251 10 Second pick attempt failed from manual feeder worn then replace the MPF For a printer with a manual feed only no MPF clean the roller 251 11 Failed to feed from manual feeder Pages in the paper path have been flushed to the output bin 251 12 Second pick from manual feeder tray 1 or feeder failed when media was in the source while the other sheets were committed to the paper path 251 19 Media never reached the input sensor from the manual feeder 251 20 The media in the MPF has been pushed in too far Remove the media realign the stock and re insert Do
235. viar a ian aa ci deka bba dade deka soe eas cade au 6 1 Scanner glass cleaning 0000000 0 i a a l a ili 6 1 Malntenance Kits vi a A 6 1 o a orn ee eee A e dad i gbin 7 1 HOW TO USE Ms Palle callo 20 sidan si Sassi idi pa aiii waren ea eee e 7 1 Assembly 17 COV Irs icciccsecsceviceg ei seo eter ee As 7 2 viii Service Manual 7014 xxx Assembly 2s imaging 5 l i i bid cds B e did german ahdlkeaudv E 7 4 Assembly 3 Tray assemblies 4 4 ssstvinadji jie bib 002804226 e bd eb es 7 6 Assembly AS BICCUONIES sis ea joie ue ireng dee Ii OR ee EM Se Ged ee kee eawes 7 8 Assembly S EVANS ssid jee Son ipod eii Sy Mangas ed RGD 4A e HA A 7 10 Assembly 6 Options coso raise eeanes beeen eer Gites sae AR 7 12 Assembly 7 PowercordS cardo rr a 7 13 A eT Tr ee ere ee Te ee BAR ere rr ree Tr Tey ery ee l 1 Part ANMBEN INGO xa kr ki ll ad l 5 Table of contents ix 7014 xxx X Service Manual 7014 xxx Notices and safetv information The following laser notice labels mav be affixed to this printer Laser notice The printer is certified in the U S to conform to the requirements of DHHS 21 CFR Subchapter J for Class 1 laser products and elsewhere is certified as a Class laser product conforming to the requirements of IEC 60825 1 Class laser products are not considered to be hazardous The printer contains internally a Class IIIb 3b laser that is nominally a 7 milliwatt gallium arsenide laser operating in the wavelength region of
236. vice check on page 2 35 959 03 Signature Verification Code failed to authenticate a code Update firmware and call the next level of partition support or replace the controller board See Controller board service check on 959 04 Jump to unverified address page 2 35 959 05 Unknown boot failure Update firmware and call the next level of support or replace the controller board See Controller board service check on page 2 35 959 20 Controller hardware failure Replace the controller board See Controller board service check on page 2 35 959 21 Code did not respond to command request 959 22 Challenge secret failure 959 23 Self test failed during initialization Replace the controller board See Controller board service check on page 2 35 959 24 EEPROM retention error 959 25 Insufficient device space during HW prog 959 26 Incremental counter reset exceeds maximum value 959 27 Increment count failed due to max value limit 959 28 Invalid SP memory configuration Memory and emulation errors checksum failure detected in the emulation header or emulation file 960 xx RAM memory error RAM soldered on the controller Replace the controller board See Controller board is bad board service check on page 2 35 961 xx RAM memory error memory card in slot is bad Replace the memory card 964 xx Download Emulation Cyclic Redundancy Check Error Disable the Download Emulation Program the download
237. wer cord 1 8M straight j Australia 7 13 40X0297 Power cord 1 77M straight USA Canada 7 13 40X0399 Op panel display bezel X463 7 5 40X0400 Op panel display bezel X464 7 5 40X0401 Op panel display bezel X466 7 5 40X1367 Parallel cable packaged 3 m E460dn only 7 12 40X1368 USB cable packaged 2m 7 12 40X2855 Tray 2 wear strips 550 sheet tray only 7 7 40X4596 Power cord 6 foot straight Brazil 7 13 40X4819 RS232 serial adapter 7 12 40X4821 N 8110V 34 Fax 2 2 ee eee eee ee ee ee 7 12 40X4822 80 GB Hard disk drive e eee eee ee eee eee eee eeee 7 12 40X4823 Parallel 1284 B Thick adapter 7 12 40X4826 N8120 Gigabit INA eee eee eee eee eee eee eee 7 12 40X4827 N8130 10 100 Fiber adapter eee eee ee eee eee 7 12 40X5038 Wireless ISP Adapter US
238. which it operates Any reference to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evaluation and verification of operation in conjunction with other products programs or services except those expressly designated by the manufacturer are the user s responsibility Lexmark Lexmark with diamond design and MarkVision are trademarks of Lexmark International Inc registered in the United States and or other countries PCL is a registered trademark of the Hewlett Packard Company All other trademarks are the property of their respective owners 2009 Lexmark International Inc All rights reserved UNITED STATES GOVERNMENT RIGHTS This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense P N 12G0271 7014 xxx Table of contents Table Of contents sssdiaiiiiireokoks dk tkaken da ka bba a bba ne iii Notices and safety information ooooooooooccccccnn xi Mi ee eee Te Tre reese Tee Tre Ce eT ree eee ee re eee rr ee xi Lithium warning scent ka eee eee bade A ine Cae Pes A ed Ree eb mie weenie e mee xvii Safety INOEMSHON 220 4 4 24404 dB AAA ES REET HERE b DA RARA RARER xvii PIES aa ki AM AD RA KAL
239. x ADF Problem solved Replace the controller board Go removal on page 4 63 Does this fix to Controller board removal the situation on page 4 16 2 62 Service Manual Modem fax card service check 7014 xxx Step Questions actions Ves No 1 Is the phone line properly connected to the Go to step 3 Go to step 2 modem card and the wall jack2 2 Properly connect the phone line to the Problem resolved Go to step 3 modem card and wall jack Did this fix the problem 3 Test the phone line s abilitv to send and Go to step 5 Go to step 4 receive calls Did the phone line work properly 4 Use the MFP on a properlv functioning Problem resolved Go to step 5 phone jack Did this fix the problem 5 Is the modem card cable properlv Go to step 7 Go to step 6 connected to the svstem board at J8 and the modem card 6 Properly connect the modem card cable to Problem resolved Go to step 7 the modem card and system board Did this fix the problem 7 Check the modem card cable for continuity Go to step 8 Replace the modem card Is there continuity cable 8 Check the voltages from connector J8 on Replace the modem card Replace the system board the controller board Check Pin 12 and 13 for 3 3VDC Pin 10 for 5VDC 2 4 6 and 8 are grounds Are the signals or voltages present See Modem card removal on page 4 46 See System board removal on page 4 36
240. xhibited in the print quality See Print quality service checks on page 2 47 for more information Diagnostics information 2 39 7014 xxx Main motor service check FRU Action Turn off the printer and unplug the main motor cable at J17 on the engine board Turn on i the printer and check for the following voltages at J17 J17 pins Voltages Main motor gear drive i gt Mainmotor cable Pins 1 4 6 Approx 5 V dc LVPS HVPS Pins 7 9 18 V dc 24 V dc Engine board Warning Do not Verify ground at pin 5 for both the card and cable replace the engine re board and controller e If these voltages are correct then check the main motor cable for continuity board at the same Remove the left side cover to access the connector on the motor time Each board If continuity exists on each wire then replace the main motor gear drive which contains the printer includes the motor settings When either If continuity does not exist on one or more of the wires then call the next level of of these boards is new support i it obtains the settings e If these voltages are not correct then see Lexmark X46x controller and engine from the other board board connector pin values on page 2 6 or replace the engine board See Engine Settings are lost when board removal on page 2 15 both are new and replaced at the same time 2 40 Service Manual Networking service check 7014 xxx Not
241. y redrive 3 40X5397 1 1 Front mounts 4 40X5396 N A Screws miscellaneous 4 TP2NCX3X6PF Ni 4 TP2C 4 0 8PF Ni 4 M3 0 0 5 6PF Ni 2 M3 0 0 5 4PF Ni 2 M3 5 0 6 6P Ni 5 40X5380 1 1 Complete duplex assembly 6 40X5453 1 1 Media ACM drive assembly 7 40X5451 2 2 Paper feed ACM tires 7 40X5440 1 2 Tray 2 paper feed tires 8 40X5358 1 1 MPF tray assembly 9 40X5383 1 1 Upper front frame assembly 10 40X5368 1 1 Manual feed clutch CBM 11 40X5367 1 1 Main drive gearbox in motor 12 40X5363 1 1 Duplex gear drive CBM NS 40X5400 1 1 110 V maintenance kit NS 40X5401 1 1 220 V maintenance kit NS 40X5402 1 1 100 V maintenance kit Note Kit contains the following Fuser 40X5344 40X5345 or 40X2802 Exit guide 40X5372 Tray 1 ACM feed tires 40X5451 Transfer roll CBM 40X5364 NS 7377732 0 1 Field relocation package assembly Parts Catalog 7 11 7014 xxx Assembiv 6 Options ae iri sais sa Description NS 40X5972 1 1 Japanese font card assembly NS 40X5970 1 1 Simplified Chinese font card assembly NS 40X5971 1 1 Traditional Chinese font card assembly NS 40X5969 1 1 Korean font card assembly NS 40X5952 1 1 Print cryption card assembly NS 40X0055 1 1 Bar code and forms NS 40X5937 1 1 128MB DIMM NS 40X5938 1 1 256MB DIMM NS 40X5939 1 1 512MB DIMM NS 40X5704 1 1 256MB flash NS 40X1367 1 1 Parallel cable packaged 3 m NS 40X1368 1 1 USB cable packaged 2 m NS 40X4822 1 1 80 GB Hard Disk Drive NS 40X5057 1 1 8
242. y 2 Guides set for a full stack of media may be Tray 2 option too wide when the stack is short Media trees wrinkles stacks poorly or curls FRU Action Fuser This problem is most likely due to a worn backup roll It causes the printer to run hotter than required for the media being printed Excessive heat can cause media treeing problems poor stacking or curl Print the menu sheet found under Utilities Look at the media settings Some such as card stock or rough texture may require a higher fuser temperature which leads to more of these problems except stacking in plain paper e Change settings using the printer driver e Use the local printer setup utility included on the CD to change the NVRAM settings Try a different ream of paper Moist media has a higher tendency to crease treeing and curl Diagnostics information 2 45 7014 xxx Option card service check Option card service check FRU Action Option cards Card Controller board Remove all the option cards from the device Option card connection Install each card individuallv Restart the MFP after each card is installed cable Remove the card and repeat the previous step with a different card till all cards are Warning Do not checked replace the engine board and controller board at the same time Each board When a faultv card is found replace the card See Option board installs and removals on page 4 102 If the

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