Service Manual
Contents
1. HARNESS ee LINE IN BLACK WIRE es SC GT TIERNA NEUTRAL WHITE WIRE z CUTOUT GROUND GREEN WIRE w x PCB T O ul E o FLAME MOTOR 3 W UpPERLIGHT 2 HARNESS LOGSET LED LIGHTS 7 lt LOWER LIGHT C LO HARNESS O O Partially Reflective Glass Replacement WARNING If unit was operating prior to servicing allow at least 10 minutes for light bulbs and heating element to cool off to avoid accidental burning of skin WARNING Disconnect power before attempting any maintenance or cleaning to reduce the risk of electric shock or damage to persons Tools Required Phillips head Screwdriver 1 Slide fireplace out from mantel 2 Remove front glass assembly glass lifts off CAUTION Even though the glass is safety glass it may break if bumped struck of dropped Care must be taken when handling the glass 3 Pull the front edge of the plastic Ember Bed or plastic grate up and forward until the rear tab releases from the ledge located at the bottom of the Partially Reflective Glass IMPORTANT Only handle the Log Set by the Ember Bed NOTE Log Set fits tightly into firebox some force may be necessary to remove 4 Set Log Set in front of fireplace 5 Disconnect the Log Set LED wire harness from unit 6 Loosen but do not remove the two 2 Philips screws that clamp the Partially Reflective Glass in place and swivel down so that the clamp clears the edge of the Partially2. Reflective Glass Figure 7 7 Push the Partially Reflective Glass out from behind to clear the frame and remove 8 Insert replacement Partially Reflective Glass top end first and lay the bottom end gently in the bottom track of the frame 9 Swivel the clamps back into place Tighten clamps and reassemble fireplace in reverse order as described above On Off Switch Replacement WARNING If unit was operating prior to servicing allow at least 10 minutes for light bulbs and heating element to cool off to avoid accidental burning of skin Figure 7 Partially Reflective Glass m Clamp 2 Figure 8 Top Cover H 4 Baffle and Switch Mount Bracket O Screws To Remove for Top Cover UI Screws to Remove for Baffle 3 per side WARNING Disconnect power before attempting any maintenance or cleaning to reduce the risk of electric shock or damage to persons Tools Required Phillips head Screwdriver 1 Remove the firebox from the mantel 2 Remove front glass assembly glass lifts off CAUTION Even though the glass is safety glass it may break if bumped struck of dropped Care must be taken when handling the glass 3 Remove the 10 Philips screws that fasten the top cover to the rest of the firebox There are 2 screws on each side along the top edge 4 screws on the back along the top edge and 2 screws on the top of the fireplace see Figu
3. To Disable Press M and H at the same time The tempera ture setting on the remote will no longer be visible NOTE The heat will not work in manual controls either To Enable Press I and K at the same time The temperature setting will now be visible again Child Lock Figure 2 1 Depress tab on the battery cover on the back of the re mote control and remove the battery cover Figure 2 2 Move Child Lock tab to the right to lock the remote control 3 Move Child Lock tab back to the left to unlock the re mote control 4 Replace the battery cover NOTE To temporarily unlock the remote control press in order G then H then I When the remote control s backlight is illuminated the Child Lock is bypassed When the backlight is off the Child Lock is re activated Maintenance Glass Cleaning The glass is cleaned in the factory during the assembly operation During shipment installation handling etc the glass may collect dust particles these can be removed by dusting lightly with a clean dry cloth To remove fingerprints or other marks the glass can be cleaned with a damp cloth To prevent scratching do not use abrasive cleaners or spray liquids on the glass surface Fireplace Surface Cleaning Use a cloth dampened with warm water only to clean painted surfaces of the electric fireplace Do not use abrasive clean ers Light Bulb Replacement if applicable Allow at least 5 minutes for light bulbs
4. on Flame amp Heat right position The flame effect and heater are turned on simultaneously When the manual control is in the Flame amp Heat position the heater does not run on the remote operated thermostat NOTE When the 3 position switch is in the Flame or Flame amp Heat positions the fireplace unit will not operate with the remote control C Initialization Button Used to synchronize the remote control with the fireplace Resetting the Temperature Cutoff Switch Should the heater overheat an automatic switch will turn the heater off and it will not come back on without being reset The temperature cutoff switch can be reset by unplugging the unit waiting five 5 minutes and plugging the unit back in amp CAUTION If you need to continuously reset the heater unplug the unit and call Dimplex North America Limited at 1 888 346 7539 for technical support Please have your model and serial number ready when calling Remote Control The remote control has a range of approximately 50 feet 15 25 m it does not have to be pointed at the fireplace and can pass through most obstacles including walls It is sup plied with 243 independent frequencies to prevent interfer ence with other units Battery Installation 1 Depress tab on the battery cover on the back of the re mote control and remove battery cover Figure 2 2 Install two 2 AAA batteries into the remote control in cluded 3 Ensure child lock is in
5. side of the Power Cord with the black neutral line from the firebox 11 Place cord slack back into the firebox chassis and reattach the Power Cord Access Panel with the 2 Philips screws removed in step 3 12 Replace firebox back into mantel and plug in Lower Light Replacement Incandescent Lights WARNING If unit was operating prior to servicing allow at least 10 minutes for light bulbs and heating element to cool off to avoid accidental burning of skin WARNING Disconnect power before attempting any maintenance or cleaning to reduce the risk of electric shock or damage to persons Tools Required Phillips head Screwdriver Wire Cutters 1 Remove the firebox from the mantel 2 Remove front glass assembly glass lifts off CAUTION Even though the glass is safety glass it may break if bumped struck of dropped Care must be taken when handling the glass 3 Lay the unit on its back 4 Remove the 10 Philips screws that fasten the top cover to the rest of the firebox There are 2 screws on each side along the top edge 4 screws on the back along the top edge and 2 screws on the top of the fireplace see Figure 8 5 Locate and remove the 3 light bulbs out of the light sockets and place them in a safe location 6 Cut the tie wraps that are holding the protective covering on the wires that run along the back of the fire box 7 Remove the retaining ring from the light sockets that are being removed and replace
6. sockets with new sockets 8 With the wire cutters cut the connecting wire on the original wire sockets in the right hand corner near where the power cord is located Strip 1 2 off of the end of the wire ends that run to the top of the firebox 9 Connect the stripped wires with the wires from the new light sockets using an appropriate wire connector customer supplied 10 Wrap all of the wires together with the protective covering and secure with tie wraps 11 Reassemble firebox in reverse order as above and replace in mantel LED Lights WARNING If unit was operating prior to servicing allow at least 10 minutes for light bulbs and heating element to cool off to avoid accidental burning of skin A WARNING Disconnect power before attempting any maintenance or cleaning to reduce the risk of electric shock or damage to persons Tools Required Phillips head Screwdriver Wire Cutters 1 Remove the firebox from the mantel 2 Remove front glass assembly glass lifts off dA CAUTION Even though the glass is safety glass it may break if bumped struck of dropped Care must be taken when handling the glass 3 Lay the unit on its back 4 Remove the 10 Philips screws that fasten the top cover to the rest of the firebox There are 2 screws on each side along the top edge 4 screws on the back along the top edge and 2 screws on the top of the fireplace see Figure 8 5 Disconnect the LED light assembly wire conn
7. X Dimplex Better solutions through innovation Service Manual 33 Wide Screen Fireplace with Full Feature Remote Control MSS Model Number 4 DF3033ST DCF44GS DFG3033 UL Part Number 6905060159 to 0959 IMPORTANT SAFETY INFORMATION Always read this manual first before attempting to service this fireplace For your safety always comply with all warnings and safety instructions contained in this manual to prevent personal injury or property damage Dimplex North America Limited 1367 Industrial Road e Cambridge ON Canada N1R 7G8 1 888 346 7539 e www dimplex com L T In keeping with our policy of continuous product development we reserve the right to make changes without notice 95 s May 23 14 2014 Dimplex North America Limited 7400210000R05 Table of Contents CODEN AMON PPM 3 Maintenance EE 5 Exploded Parts Diagram Incandescent Lights 2 2 6s006secsn eR Res 6 Replacement Parts List Incandescent Lights 00 e eee 6 Wiring Diagram Incandescent Lights EEN UN NEEN NEIEN NEE EE ENNER EIS ERE y xke 7 Exploded Parts Diagram LED Lights cur ze kem NEE wee netaene dueea cece ws 8 Replacement Pans List RA TEE 8 Wining Diagram LED Dae 5 5 5 nak Ce RR Re K arana aaa e Ee Jo Chase ede e deve 9 Partially Reflective Glass Replacement cee eee eee 10 On Off Switch Replacement vx eru v aoro Sek Ro EE Seu ted ae Eer d ma
8. bly GO CON OD Co NOS Exploded Parts Diagram Incandescent Lights 6905060159 6905060359 H 0 g O E D uu Replacement Parts List Incandescent Lights 1 30 Urethane Log Set 0439070100RP DFG3033 Media Tray 0440410100RP 2 Flicker Motor 3000240200KIT 3 Heater Assembly with cutout 2000330200RP 4 On Off Switch 2800070200RP 5 PowerCord eaa R R AR kenne 4100040300RP 6 Upper Light Harness 2500400500RP 7 Lower Light Harness outer pair 2500400300RP 8 Lower Light Socket center 2500150300RP 9 Partially Reflective Glass 5900910100RP 10 Front Glass with trim 1015270159RP DCF44GS Front Glass with trim 6905870200RP 11 Remote Switchboard 3000300300RP 12 Flicker Rod oes obl 5901250100RP 13 Remote Control DF3033ST Mod 0 D DCF44GS Mod 0 B DFG3033 Mod 0 A 433MHz Silver Dimplex Logo 3000350100RP DF3033ST Mod E DCF44GS Mod C DFG3033 Mod B 2 4GHz Red Dimplex Logo 3001070100RP 14 Remote Control Receiver DF3033ST Mod 0 D DCF44GS Mod 0 B DFG3033 Mod 0 A 433MHz Silver Dimplex Logo 3000300200RP DF3033ST Mod E DCF44GS Mod C DFG3033 Mod B 2 4GHz Red Dimplex Logo 3000880100RP 15 Wire Harness Receiver to Logset 2500380100RP 16 Glass Rock M
9. d to the underside of the Baffle and Switch Mount Bracket by two 4 mounting studs one on each side Figure 10 Squeeze both mounting stud s clasp to release and remove the Switchboard Properly orient the new Remote Switchboard snap onto the mounting studs and reconnect the wire harness as before 10 Reassemble in the reverse order as above Flicker Motor Flicker Rod Replacement A WARNING If unit was operating prior to servicing allow at least 10 minutes for light bulbs and heating element to cool off to avoid accidental burning of skin WARNING Disconnect power before attempting any maintenance or cleaning to reduce the risk of electric shock or damage to persons Tools Required Phillips head Screwdriver 1 Slide fireplace out from mantel 2 Remove front glass assembly glass lifts off CAUTION Even though the glass is safety glass it may break if bumped struck of dropped Care must be taken when handling the glass 3 Pull the front edge of the plastic Ember Bed or plastic grate up and forward until the rear tab releases from the ledge located at the bottom of the Partially Reflective Glass IMPORTANT Only handle the Log Set by the Ember Bed NOTE Log Set fits tightly into firebox some force may be necessary to remove 4 Set Log Set in front of fireplace 5 Disconnect the Log Set LED wire harness from unit NOTE When removing the Flicker Rod damage may occur if bent excessively If the Flicke
10. eaning to reduce the risk of electric shock or damage to persons Tools Required Phillips head Screwdriver 1 Remove the firebox from the mantel 2 Remove front glass assembly glass lifts off dA CAUTION Even though the glass is safety glass it may break if bumped struck of dropped Care must be taken when handling the glass 3 Remove the 10 Philips screws that fasten the top cover to the rest of the firebox There are 2 screws on each side along the top edge 4 screws on the back along the top edge and 2 screws on the top of the fireplace see Figure 8 Flip the top panel over and rest it on the top of the fireplace amp CAUTION Use caution when flipping top panel over as there are components attached to the top panel which are wired to the internal cavity of the fireplace 4 5 Locate the Remote Control Receiver on the right side of the upturned top panel Figure 12 6 Remove the 1 blue 1 orange 1 white wire leads and the 3 cable connectors from the Remote Control Receiver as shown in Figure 15 noting their original locations NOTE On older receivers there is a Antenna Wire which is permanently attached to the fixed daughter card of the Remote Control Receiver Figure 12 Do not attempt Figure 13 Black wire from top terminal to Remote Control Receiver Blue wire from top terminal of element to right terminal of motor Motor Element Orange wire from bottom terminal of right side eleme
11. ection at the right of the unit 6 The LED light assembly is fastened to the unit with 3 mounting studs The light assembly can be released by either squeezing each mounting stud s clasp to release or use side cutters to cut and remove each of the mounting studs on the assembly 7 Install the new LED light assembly and reassemble firebox in reverse order as above and replace in mantel Troubleshooting Guide PROBLEM Circuit breaker trips or fuse blows when unit is turned on Short in unit wiring Improper circuit current rating Unit turns on or off by itself Remote Control has a similar frequency to other remotes in the area Radio frequency disturbance from outside sources Defective Remote Control Receiver Lights dim in room while the unitis Unit is drawing close to circuit current on rating Power Cord gets warm Normal Operation Defective Power Cord Appearance Fireplace does not turn on Manually Fireplace does not turn on using the Remote Control Remote Control not working Loose wiring Burnt out light bulbs defective LED light assembly Loose wiring Defective Lower Light Harness LED light assembly Log set dim not glowing Burnt out light bulbs Flame Shudder Defective Flicker Motor Log set not positioned properly Flame not bright or flame not visible Light leaking around the log set 15 Improper operation No incoming power from the electrical wall Socket not coming on when button
12. edia 1400070100RP Wiring Diagram Incandescent Lights 6905060159 6905060359 Heater Assembly iJ LINE RECEIVER BOARD 1 LOCATIONS FIRST THEN RECEIVER BOARD 2 LOCATIONS SECOND THERMAL CUTOUT D ELEMENT 1 RECIEVER PCR APIS 1 Del POWER CORD JP14 OR JP7 cl WINEUTRAL JP16 or JP9 4 pin Molex JP12 or JP4 T NEUTRAL JP15 OR JP10 ri d Sau Switch i T A ELINE JP13 OR JP8 SEH LIGHTS JP11 OR JP5 l 5 IT MOTOR JP9 OR JP6 LOGSET AND LED HARNESS r LOGS JP7 OR JP3 Co JP4 RSS SS BEE CH LOC LI mt Lala 000 CO EES Jin JP8 JP11 JP12 P4 j Jl L zxJPI3 ges JP6 PIS 7 lipo PIS E G r e RECEIVER BOARD 1 433MHz RECEIVER BOARD 2 2 4GHz NOTE REFERENCE TO CONNECTIONS IN COMPONENT DESCRIPTIONS LIST Exploded Parts Diagram LED Lights 6905060659 6905060959 feos 8 JT uuu 900 Replacement Parts List LED Lights 1 Media Tray 0 9 KR Re EE 0440410100RP 8 Partially Re
13. eration Heater emits an odor Heater fan turns on but heater lacks heat Heating element is glowing red Excessive noise with the heater on heater off Improper operation Defective Remote Switchboard Defective Remote Control Receiver Improper operation Heater has been disabled Loose wiring Defective Heater Assembly Defective Remote Control Receiver Build up of dirt dust in the Heater Assem bly Defective Heater Assembly Normal Operation Defective Heater Assembly Improper operation Loose wiring Defective Heater Assembly Normal Operation Defective heater assembly Dirty Heater Assembly Defective Heater Assembly Grinding or excessive noise with the Flicker rod hitting or rubbing against inter nal components Defective Flicker Motor 16 SOLUTION Refer to Operation Section Replace Remote Switchboard Replace Remote Control Receiver Initialize Remote Control and Remote Control Receiver Refer to Operation Section Refer to Operation Section for instructions to enable heater Trace wiring in unit Replace Heater Assembly Replace Remote Control Receiver Initialize Remote Control and Remote Control Receiver Ensure that exterior intake louvers and firebox cavity are free of dirt dust Replace Heater Assembly Normal operation is when the heater emits an odor for a brief period after the heater is initially turned on The heater is burning off any dust accumulated during manufacturing o
14. flective Glass 5900910100RP 2 Flicker Motor 04 3000240200KIT 9 Front Glass with trim 1015270159RP 3 Heater Assembly with cutout 2000330200RP 10 Remote Switchboard 3000300300RP 4 On Off Switch x X R R RR NR N dR NN R 2800070200RP 11 Flicker Rod s sss sae RRR R 5901250100RP 5 Power Cord onsec ski ete 4100040300RP 12 Remote Control 3001070100RP 6 Upper LED Light Harness 2500730100RP 13 Remote Control Receiver 3001200100RP 7 Lower LED Light Harness 3001210100RP 14 Glass Rock Media 1400070100RP Wiring Diagram LED Lights 6905060659 6905060959 Power Cord cc Heater 3 Assembly m di lo On Off y el Switch DT sete NEUTRAL B en uen T vps o CL EE re Si OOS e LELEO H Upper LED Light Assembly Lower LED Light Assembly T Ke T E T er an e Oo Go nn o 5 DO n OH Remote D Control Receiver Dol Iolo el lolol amp St Flicker Motor 4 LOGSET AND LED
15. ng element to cool off to avoid accidental burning of skin WARNING Disconnect power before attempting any maintenance or cleaning to reduce the risk of electric shock or damage to persons Tools Required Phillips head Screwdriver 1 Remove the firebox from the mantel 2 Remove front glass assembly glass lifts off dA CAUTION Even though the glass is safety glass it may break if bumped struck of dropped Care must be taken when handling the glass 3 Remove the 10 Philips screws that fasten the top cover to the rest of the firebox There are 2 screws on each side along the top edge 4 screws on the back along the top edge and 2 screws on the top of the fireplace see Figure 8 Flip the top panel over and rest it on the top of the fireplace across the rear half of the unit CAUTION Use caution when flipping top panel over as there are components attached to the top panel which are wired to the internal cavity of the fireplace 5 Referring to Figure 8 remove the three 3 Philips Screws on each side of the fireplace to release the Baffle and Switch Mount Bracket six 6 screws in total 4 11 Flip the Baffle and Switch Mount Bracket over and rest it across the front half of the fireplace Locate the Remote Switchboard mounted on the underside of the Baffle panel on the right side Figure 10 and disconnect the white wire harness that leads to the remote control receiver The Remote Switchboard is fastene
16. nt to left terminal of motor Blue wire from Remote Control Receiver to bottom terminal of element 12 to remove On newer receivers the antenna is built into the board 7 The Remote Control Receiver is fastened to the underside of the top panel by 7 Mounting Studs one in each corner and 3 off center as shown in Figure 12 Either squeeze each mounting stud s clasp to release or use side cutters to cut and remove each of the Mounting Studs on the board NOTE If mounting studs are cut replacement mounting studs will need to be inserted through the top panel Replacement Mounting Studs are supplied 8 Clear both ends of each cut Mounting Stud from the control board and the top panel 9 Properly orient the new Remote Control Receiver and re connect all of the wiring connections refer to notes taken in step 6 and Figure 12 10 Reassemble in the reverse order as above Heater Assembly Replacement WARNING If unit was operating prior to servicing allow at least 10 minutes for light bulbs and heating element to cool off to avoid accidental burning of skin A WARNING Disconnect power before attempting any maintenance or cleaning to reduce the risk of electric shock or damage to persons Tools Required Phillips head Screwdriver 1 Remove the firebox from the mantel 2 Remove front glass assembly glass lifts off CAUTION Even though the glass is safety glass it may break if bumped struck of dr
17. ol can send another frequency code to the remote control receiver to eliminate interference to turn the Q Simultaneously press the Temperature Down button and the Flame Speed Down button on the remote control Figure 3 2 COD will appear in place of the sleep timer digits 3 Release the Temperature Down button and the Flame Speed Down button 4 Press the Initialization Button on the unit Figure 1C 5 Press the Flame Heat On Off Button button on the remote Your remote will now have a different frequency communicat ing with the fireplace Figure 3 Remote Control Functions Room Temperature A Set Temperature BH Dimmer madea Flame Speed Control IS Sleep Timer l IS Flame amp Heat On Off amp Temperature Down nee ma kp Temperature Up Dimmer Down Dimmer Up Flame Speed Down Flame Speed Up Sleep Timer Down Sleep Timer Up d O SSK T Remote Control Functions All letter references are to Figure 3 B Set Temperature Press F button to turn fireplace on Press H to raise thermostat Press G to lower thermostat Press both H and G to change F to C C Dimmer Press the F button to turn the Flame Heat on Repeatedly press the J or I button to decrease or increase the brightness of the upper lights D Flame Speed E Press the F b
18. opped Care must be taken when handling the glass 3 Remove the 10 Philips screws that fasten the top cover to the rest of the firebox There are 2 screws on each side along the top edge 4 screws on the back along the top edge and 2 screws on the top of the fireplace see Figure 8 Flip the top panel over and rest it on the top of the fireplace AA CAUTION Use caution when flipping top panel over as there are components attached to the top panel which are wired to the internal cavity of the fireplace 4 5 Locate the Heater Assembly in the center of the upturned top panel Figure 13 6 Disconnect all 6 wire connections on the Heater Assembly noting all of their original positions 7 Turn the top panel over and while supporting the Heater Figure 14 Q o Screws to remove 5 Assembly and panel in one hand remove the 5 heater mounting screws noting the center screw is of a larger diameter Figure 14 Separate the Heater Assembly from the top panel Properly orient the new Heater Assembly and re connect all of the wiring connections use Figure 13 as reference 10 Reassemble in the reverse order as above Power Cord Replacement WARNING If unit was operating prior to servicing allow at least 10 minutes for light bulbs and heating element to cool off to avoid accidental burning of skin WARNING Disconnect power before attempting any maintenance or cleaning to reduce the ri
19. or f _ Bracket Shaft and rubber 4 bushing Flicker LR Motor af WAN Screws to a y remove l 2 per side Bulbs 3 Flicker Rod Figure 6 Back Ledge Rear Tab JJ Front Edge Side Section necessary to remove 3 Setlog set in front of fireplace 4 Disconnect the log set LED wire harness from unit 5 Gently pull the flicker rod to the right as far as possible into the rubber bushing on the flicker motor shaft Figure 9 Unscrew bulbs counter clockwise Insert new bulbs Reconnect the log set LED wire harness Install the log set by placing the front bottom edge of the ember bed in the track behind the front panel Once in place push down on the back edge of the ember bed until the rear tab snaps into place under the Partially Reflective Glass Figure 10 NOTE Ensure the log set is installed tightly under the back ledge to prevent light leakage 10 Replace glass assembly Upper Light Bulb Requirements Quantity of 2 clear chandelier or candelabra bulbs with an E 12 small socket base 15 Watt rating Do not exceed 15 Watts per bulb To access the upper light bulb area 1 Remove front glass assembly 2 Upper bulbs are located in the upper left and upper right corners of fireplace Figure 8 Remove the upper light cover for each bulb 2 Philips Screws each Unscrew bulbs counter clockwise Insert new bulbs Re install upper light bracket Replace glass assem
20. pliers Pull on end of wires to ensure a strong connection Repeat the process for the 4 remaining wires ENSURE THAT ALL WIRES ARE PAIRED BY COLOUR IN EACH CONNECTOR Properly orient and secure the replacement Flicker Motor to the bracket with screws removed in step 9 Replace rubber bushing on motor shaft 10 11 12 13 14 15 16 17 Figure 12 C ot Blue wire to Heater Assembly Antenna Mounting Wire Studs 7 Orange wire to On Off Switch White wire to lower section White ribbon cable to Remot Switchboard 18 Replace Flicker Rod 19 Reassemble firebox in reverse order as above and replace in mantel Remote Control Receiver Replacement The Remote Control requires no replacement procedure however a re initialization procedure may need to be followed Refer to Page 3 for the Remote Control Initialization procedure WARNING If unit was operating prior to servicing allow at least 10 minutes for light bulbs and heating element to cool off to avoid accidental burning of skin WARNING Disconnect power before attempting any maintenance or cl
21. r Rod is damaged replace to insure proper operation 6 Gently pull the Flicker Rod to the right as far as possible Figure 11 Exploded view to show detail Flicker Motor Shaft and Rubber Bushing Screws to remove 2 Flicker N Rod Flicker Motor into the rubber bushing on the Flicker Motor shaft Figure 11 NOTE When removing the Flicker Rod damage may occur if bent excessively If the Flicker Rod is damaged replace to insure proper operation 7 Cautiously bend the Flicker Rod enough so that the remaining end of the Flicker Rod clears the plastic bushing on the left Figure 11 Remove Flicker Rod replace and reassemble if Flicker Motor does not need to be changed at this point Before removing the Flicker Motor cut the Flicker Motor wires 5 in total close to the Flicker Motor end with wire cutters Remove the rubber bushing from the motor shaft by applying needle nose pliers to the motor shaft and twist the rubber bushing off of the motor shaft Remove the motor by unscrewing the 2 Philips screws that attach the motor to the mounting bracket Figure 11 Discard old Flicker Motor Pick up new Flicker Motor and cut wire leads to 3 1 2 inch long with wire cutters Using one of the supplied wire connectors from the Replacement Part Kit place one yellow wire from the new Flicker Motor and the yellow wire cut in step 9 into each terminal Secure the wire connector by crimping the 3M symbol with
22. r operation Replace Heater Assembly Refer to Operation Section Trace wiring in unit Replace Heater Assembly Small glowing sections of the element are considered normal If larger glowing sections are causing the heater to trip the thermal cutout unplug unit discontinue use and replace heater assembly Ensure that exterior intake louvers and firebox cavity are free of dirt dust Replace Heater Assembly Ensure rod is straight and mounted properly in the bracket spinning freely away from other components Replace if necessary Replace Flicker Motor
23. ra dE eg AR 10 Remote Switchboard Replacement 000 cee eee eee eee eens 11 Flicker Motor Flicker Rod Replacement 11 Remote Control Receiver Replacement 00000 e eens 12 Heater Assembly Replacement e e e AE EAR s ERR EELER ER EE 13 Power Cord Replacement snc ENEE EEN se wees E RAN EE EE NES EE ee es 13 Lower Light Replacement cece EE e e e AR EENS EE Udo od d 14 Incandescent Die EE 14 EO Se 14 Troubleshooting Guide 2 4 sag a Ros RR e e RR ue BOE RURSUS CR RUE e ro je Rn heed cee es ice eil 15 Always use a qualified technician or service agency to repair this fireplace NOTE Procedures and techniques that are considered important enough to emphasize AA CAUTION Procedures and techniques which if not carefully followed will result in damage to the equipment amp WARNING Procedures and techniques which if not carefully followed will expose the user to the risk of fire serious injury or death Operation Electric Fireplace Manual Control The manual controls for the fireplace are located in the upper right hand corner Figure 1 Figure 1 C B A L Ji 7 rani T 7 A On Off Switch Supplies power to the 3 Position Switch B 3 Position Switch Remote left position The unit is operated with the remote control Flame center position The flame effect is turned
24. re 8 Flip the top panel over and rest it on the top of the fireplace across the rear half of the unit AA CAUTION Use caution when flipping top panel over as there are components attached to the top panel which are wired to the internal cavity of the fireplace 5 Referring to Figure 8 remove the three 3 Philips Screws on each side of the fireplace to release the Baffle 4 Figure 9 Underside of Baffle and Switch Mount Bracket On Off Switch Retainer Clips one per side 10 Figure 10 Underside of Baffle and Switch Mount Bracket Remote Switchboard der Mounting Studs one per side and Switch Mount Bracket six 6 screws in total Flip the Baffle and Switch Mount Bracket over and rest it across the front half of the fireplace Locate the On Off Switch mounted on the underside of the Baffle panel on the right side Figure 9 and disconnect the two 2 wiring clips noting their original locations Depress the two 2 retainer clips on the sides of the switch and push the switch out of the bracket Properly orient the new switch and the wiring clips as before 10 Reassemble in the reverse order as above Remote Switchboard Replacement WARNING If unit was operating prior to servicing allow at least 10 minutes for light bulbs and heati
25. s are pressed SOLUTION Trace wiring in unit Additional appliances may exceed the current rating of the circuit breaker or fuse Plug unit into another outlet or install unit on a dedicated 15 amp circuit Change the frequency of the Remote Control See Operation Section Change the frequency of the Remote Control See Operation Section Replace Remote Control Receiver Initialize Remote Control and Receiver Move the unit to another outlet or install unit on a dedicated 15 amp circuit The power cord may get slightly warm to the touch when the heater is on Replace Power Cord if cord gets hot to the touch Refer to Operation Section Check fuse breaker panel Replace On Off Switch Replace Remote Switchboard Refer to Operation Section Disable Child lock see operation section Initialize the Remote Control Check wiring connections Install new battery into the Remote Control Initialize Remote Control Replace Remote Control or Remote Control Receiver where necessary Initialize Remote Control Receiver and Remote Control Replace Flicker Motor Check wiring connections Replace light bulbs or the LED light assembly Check wiring connections Replace Lower Light Harness LED light assembly Replace light bulbs Replace Flicker Motor Check log set for proper fit PROBLEM Heater is not turning off Manually Heater is not turning on Manually Heater is turning off after a couple of minutes of op
26. sk of electric shock or damage to persons Tools Required Phillips head Screwdriver 1 Remove the firebox from the mantel 2 Turn unit so that the right rear corner of the fireplace is most accessible Remove the 2 Philips screws that fasten the Power Cord Access Panel to the rest of the firebox Figure 15 Pull the access panel away from the firebox and pull Figure 15 Screws 2 a Figure 16 Wire connectors 2 WOM Gx E SE Power Cord Access 7A Panel Wire clamp 13 enough slack of power cord from within the firebox to work with Use caution as the power cord is connected to internal components Figure 16 5 Using pliers squeeze the sides of the plastic wire clamp on the inside of the Access Panel and push it through the panel 6 Release clamp from power cord 7 Unscrew the 2 wire connectors as shown in Figure 16 The power cord is now able to be fed through the access panel and set aside 8 Feed replacement power cord through opening in the access panel and secure with clamp 9 The wide blade of the power plug is designed to be live and is connected to the cord side with ridges in the rubber of the cord Use one of the wire connectors from step 8 to connect this side of the Power Cord with the white live line from the firebox 10 The other side of the Power Cord will have stamped writing in the rubber sheath Use the second wire connector from step 8 to connect this
27. the unlocked position Figure 2 Replace the battery cover NOTE When the BAT symbol is present on the remote Figure 2 Batteries d Jpn Unlocked Locked Ci T EA eh Child Lock Tab Child Lock control it is recommended to replace the batteries prompt ly to maintain full functionality of the remote fireplace The remote control has a battery backup time of only several hours Ly Battery must be recycled or disposed of properly Check with your Local Authority or Retailer for recy cling advice in your area Initializing Reprogramming the Remote Control 1 Plug cord into 120 Volt wall outlet 2 Ensure the On Off Switch located in the switch box on the fireplace in the upper right hand corner is in the ON position Figure 1A 3 Setthe 3 Position Manual Control Figure 1B to the Remote position left position 4 Press and hold the Initialization Button on the unit Fig ure 1C 5 While holding the Initialization Button press the Flame Heat On Off gt button on the remote control Release the Initialization Button on the unit Press the Flame Heat On Off button Flame Heat function on Frequency Interference If the fireplace does not respond properly to the remote con trol the remote operating frequency may have to be reset The remote contr
28. to cool before touching bulbs to avoid accidental burning of skin Light bulbs need to be replaced when you notice a dark section of the flame or when the clarity and detail of the log ember bed exterior disappears There are 3 bulbs under the log set which generate the flames and embers and 2 bulbs above the log that illuminate the log exterior Lower Light Bulb Requirements Quantity of 3 clear chandelier or candelabra bulbs with an E 12 small socket base 60 Watt rating Example GE 60BC or Philips 60 CTC Do not exceed 60 Watts per bulb Helpful Hints It is a good idea to replace all light bulbs at one time if they are close to the end of their rated life Group replacement will reduce the number of times you need to open the unit to replace light bulbs Care must be taken when removing the log set as the log set contains LED s and wires To access the lower light bulb area 1 Remove front glass assembly 2 Pull the front edge of the plastic ember bed or plastic grate up and forward until the rear tab releases from the ledge located at the bottom of the Partially Reflective Glass Figure 10 IMPORTANT Only handle the log set by the ember bed NOTE Log set fits tightly into firebox some force may be Figure 4 Upper Bulbs Media Tray or Log Set depending on mode Front Glass LED Wire Harness Figure 5 Exploded view to show detail Light Filter Flicker Mot
29. utton to turn the Flame Heat on Press the L button to increase the speed of the flame Press the K to decrease the speed of the flame E Sleep Timer The Sleep Timer automatically shuts off the fireplace after a preset time from 30 minutes to 8 hours Press the E button to turn the fireplace on To set the sleep timer press the N button Set the timer from 30 minutes through 8 hours The fireplace will automatically turn off when the sleep timer reaches zero 0 minutes The Sleep Timer can be cancelled at any time by pressing the M button repeatedly until the sleep timer displays nothing WARNING Disconnect power before attempting any maintenance or cleaning to reduce the risk of fire electric shock or damage to persons F Flame amp Heat On Off Button Press the F button to turn the Flame Heat function on When B is higher then A the heat will come on To turn the heat off lower the B so that it s setting is lower then the A The default temperature setting is 72 F 22 C NOTE When using the remote control the heater runs on a thermostat Press the H or G buttons to adjust the set temperature Once the desired set temperature is reached the heater will turn off The heater will cycle on and off to maintain the desired set temperature Disable Heat If desired depending on the season the heater on the unit can be disabled The unit will operate in the same fashion with remainder of the controls
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