August 2015
Contents
1. 2015 TechTIPS Page 10 JULY STIS NEW RELEASES CREATED ITEM CODE ITEM TYPE TITLE DATE Technical Service Rattling Sound from Front Suspension 05 60 15 While Driving Inspection Method for 27 Jul 15 Bulletin z Loose Strut Retaining Nut Technical Service Uneven Gap between Dash Pad and LEEG Bulletin Center Air Vent Grille E Technical Service Rust Treatment Procedure for Heat nae Bulletin Shield Retaining Bolt Heads sue Technical Service Interference between the Fender and seo Bulletin Side Marker Lamp AS 07 93 15 Technical Service Unnecessary Power Window Switch 23 Jul 15 Bulletin Replacements Technical Service tote 16 42 90R Transmission Cooler Flushing 22 Jul 15 Bulletin SOA7181002 oo ASAAN Bumper Corner Molding 2 piece 21 Jul 15 Technical Service Replacement Key and Immobilizer 01 168 09R i Information for Authorized Subaru 16 Jul 15 Bulletin Dealers Technical Service New Gen 2 Fujitsu Ten F10 SD 15 177 14R Card Audio Navigation System 10 Jul 15 Bulletin Operating Tips E751SVA000 oo Installation WRX and WRX STI Vortex Generator 9 Jul 15 E7110CA100 Accessory Installation BRZ side Fin Blade Black 9 Jul 15 All revised publications are highlighted in yellow Guide August 2015 TechTIPS CONTINUED ON THE NEXT PAGE Page 11 JULY STIS NEW RELEASES CREATED DATE ITEM CODE ITEM TYPE TITLE Technical Service Bulletin Condensation Fogging in Rear Combi2. area of STIS We believe once you have an opportunity to become familiar with the new features of Service Manual you will find it in many ways superior to the last version For those less familiar with how to access the new HTML version of the Service Manual see the screen capture below gt SUBARU Technical Information System Logged in as Dealer Subaru Zz Tiat Welcome to the new WE SI This webste offers two different te zam gt section referred to a3 Online Reference contains POF based Service Manuals and previousl pri re Bulletins Newsletters Owners Manuals etc The other area called Service Diagnostics contains 4 ya rvice Manuals which allow for easy location of diagnostic Service information via troubleshooting Yagnostic Trouble Codes DTC We hope that the new Diagnostic of special value to Subaru Automotive Technicians repairing our vehicles We make great efforts to an Vation so we hope this resource wall quickly replace your outdated printed repair manuals becoming on to always be up to date When you arrive at the landing page for the Service Manual be aware that it appears blank when in reality it is waiting for the user to make a selection FORESTER PubNo G8210BE CS eR General Description Engine Suspension Driveline Axle Brakes Transmission Transaxle Steering Heater amp Airconditioner Ventilator SRS Airbag System amp Seat Belt System Body amp
3. correct The vehicle cannot have load or passengers E e a The front wheels must be directed to the straight ahead position when the steering wheel is set to the center position For Reference 2013 2014 Legacy and Outback uses chart 87599YC001 2014 2015 Forester uses chart 87599YC001 2015 Legacy and Outback uses chart 87599VA000 2016 WRX uses chart 87599VA000 87599YC001 87599VA000 August 2015 TechTIPS Page 5 Should you receive a customer inquiry about the Red Light Camera Alerts not functioning with the Sirius XM Traffic feature the reason is because that particular function is not supported by the current XM Traffic program As an alternative locations of for example Red Light Cameras can be added manually by the user IMPORTANT NOTE When using the Navigation system s Alert Point features always follow all applicable state and local laws Follow the steps shown below to manually add Alert Points Before a new Alert Point can be added the Alert Point Warning feature must be activated from the Settings menu e Press the Menu soft key on the screen e Press Settings e Press Sounds and Warnings e Press Volume e Press hold then slide the Alert Beeps volume button across to the desired volume level August 2015 TechTIPS 11 15 Settings Sound and Warnings ser Customize Quick Menu Biel ee D CONTINUED ON THE NEXT PAGE Page 6 15 GEN 1 F10 NAVIGATION SYSTEM RED LIGHT
4. weights The eraser wheel he used was an Astro Pneumatic Tool company part number 400E The eraser wheel will quickly and gently remove the residue to ensuring the new wheel weights have a smooth mounting surface Mr Ernest will be receiving a Subaru Master Technician travel bag for his efforts 03 TRANSMISSION COOLER FLUSHING Please review Technical Service Bulletin 16 42 90R for proper flushing procedures whenever replacing automatic transmissions Confirm the procedure has been performed by Technician notes on the repair order the proper part number for transmission flush appears on the claim and by entering claim comments stating the cooler flush has been performed Claims for automatic transmission replacement or repair that fail to perform this procedure are subject to rejection or debit Please contact the Claims Helpline at 1 866 782 2782 if you have any questions August 2015 TechTIPS Page 2 15 SUBARU STARLINK TELEMATICS RETAILER PDI PROCESS Subaru STARLINK Telematics equipped Forester Outback and Legacy Models have a new Data Communications Module DCM The DCM has similar characteristics of a new cell phone that has not yet been provisioned for subscription service It will look for a specific network when the vehicle is powered up during the verification initial activation process After the verification initial activation process is successfully completed the DCM will provide SUBARU STARLINK communic
5. AGE August 2015 TechTIPS Page 4 15 SUBARU STARLINK TELEMATICS RETAILER PDI PROCESS 3 Press and hold the blue i button i Call Information until the RED and GREEN LEDs flash then shut off In some cases the RED and GREEN lights may continue to flash Once they stop the initialization is complete 4 Telematics verification initial activation is now complete All lights are off NOTE the light sequence will not restart once completed 5 Atthis time if the BLUE i button is pressed one time the system will connect and the technician will hear this recorded message Not currently subscribed to STARLINK please visit mySubaru com to upgrade your service NOTE Any other behavior of the lights I E Not flashing solid lights etc indicate potential telematics system problems Notify the Subaru Technical Helpline of any abnormal conditions o1 EYESIGHT CHARTS Subaru Techline has received a number of calls regarding unsuccessful EyeSight camera adjustment due to the incorrect chart being selected Subaru currently has 2 separate charts for EyeSight equipped vehicles Whenever performing an EyeSight adjustment refer to the Service Manual to determine the proper chart to use and procedure to follow for your application Guidelines to follow as mentioned in the Service Manual include but are not limited to The headlights must be turned off The vehicle must be parked on a level surface The inflation pressure of tires must be
6. ALERT FUNCTION Press Sounds and Warnings touch the check box to turn on Alert Point Warnings then press Turn On to activate the function if you wish to proceed By Alert Point Wamings PE oO g Using this function may be prohibited by gt g Turn it on anyway At this point you are ready to add an Alert Point to your Navigation system Move the cursor to the target location Alert Point and press the MORE soft key CONTINUED ON THE NEXT PAGE August 2015 TechTIPS Page 7 15 GEN 1 F10 NAVIGATION SYSTEM RED LIGHT ALERT FUNCTION e Press Type of Alert which will open a menu list of the available alert types For this example Red Light Camera was selected then SAVE was pressed to store the Alert Point When approaching a stored Alert Point a beep tone will sound approximately 2 10 of a mile before the Alert point is reached It will sound again as you get closer An icon for the type of Alert Point will also appear on the screen DISF AUDIO ws MAP lt A H Radio August 2015 TechTIPS Page 8 2016 FORESTER SERVICE MANUAL THE NEXT GENERATION The 2016 Forester Service Manual marks the beginning of the next generation of Service Manual information from Subaru As a result of the enhancements this Service Manual will be the first one available exclusively in HTML format This will be a change for anyone used to using service information in the PDF only format as found in the Online Reference
7. August 2015 TECHTIPS gp Stsanc Subaru Service and Technical Support Line Newsletter 2015 Subaru of America Inc All rights reserved G QMR OF THE MONTH We are pleased to announce this month s winner of QMR of the Month CODE ARTICLE Rick Vens from AutoNation Subaru 00 July STIS New Releases Spokane Valley in Spokane Valley WA 01 QMR of the Month Rick submitted a very detailed QMR on his diagnosis and repair of a 01 Technician Submission of the keyless access and start equipped 2015 Legacy with a customer concern of driver front seat memory buttons that were inoperative when the engine 01 EyeSight Charts was running First he confirmed the seat memory buttons functioned as expected with the ignition off or in the accessory position but would 01 2016 Forester Service Manual not function with the engine running Rick reviewed the Owner s Manual The Next Generation information and found the system would only operate with the engine running if the transmission was in park The combination meter indicated 03 Transmission Cooler Flushing 2 the car was in park However when Rick pressed the start button and 15 Subaru STARLINK Telematics changed the ignition to accessory mode he received a message on the Retailer PDI Process multifunction display in the combination meter indicating to place the car in park This led him to check the keyless access and start control 15 Gen 1 F10 Navigation System modu
8. ED PERSONS SUBARU OF AMERICA INC IS gt SUBARU COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS ISO 14001 COMPLIANT m The Subaru TechTIPS newsletter is intended for use by professional technicians ONLY Articles ISO 14001 is the international standard for EEE aA aS are written to inform those technicians of conditions that may occur in some vehicles or to excellence in Environmental Management QUALITY DRIVEN SERVICE provide information that could assist in the proper servicing of the vehicle Properly trained Systems Please recycle or dispose of technicians have the equipment tools safety instructions and know how to do the job correctly automotive products in a manner that is Youth To Q and safely If a condition is described DO NOT assume that your vehicle has or will have that friendly to our environment and in accordance E ei Systems condition Impreza Legacy Justy Loyale Outback Forester Subaru SVX WRX WRX STI with all local state and federal laws and C TROUD PARTNER L L Bean Baja Tribeca BRZ XV Crosstrek and Quality Driven are Registered Trademarks regulations August 2015 TechTIPS Page 1 o1 TECHNICIAN SUBMISSION OF THE MONTH We would like to thank Sean Ernest of Annapolis Subaru for submitting a helpful TIP to assist his fellow technicians Mr Ernest recommends using a pin stripe eraser wheel mounted to his electric drill to clean off the adhesive residue from stick on wheel
9. Electrical WIRING SYSTEM DIAGNOSTICS CONTINUED ON THE NEXT PAGE August 2015 TechTIPS Page 9 o1 2016 FORESTER SERVICE MANUAL THE NEXT GENERATION Clicking on the desired section such as General Description in this case will populate the subsection selections FORESTER PubNo G8210BE DTC Search Winna Diaaram General Description Engine Suspension Driveline Axle Brakes Transmission Transaxle Steering Heater amp Airconditione rVentilator SRS Airbag System amp Seat Belt System Body amp ElectricalAWIRING SYSTEM DIAGNOSTICS General Description FOREWORD HOW TO USE THIS MANUAL SPECIFICATIONS CAUTION NOTE IDENTIFICATION RECOMMENDED MATERIALS PRE DELIVERY INSPECTION PERIODIC MAINTENANCE SERVICES Alternatively you may also select the Index DTC Search or Wiring Diagram to search for the desired information Take a moment to review the Help section for some useful orientation materials along with tips on printing from the new manual format JULY STIS NEW RELEASES CREATED ITEM CODE ITEM TYPE TITLE DATE Technical Service Diagnosis and Repair of DTCs P172A 30 Jul 15 TO and POBOB Bulletin Accessory Installation 2015MY Legacy and Outback Cigarette 28 Jul 15 nOA RACOI Guide Lighter Kit 12 187 15 Technical Service Design Change to Trunk Latch 97 Jul 15 Bulletin Assembly All revised publications are highlighted in yellow CONTINUED ON THE NEXT PAGE August
10. ation through the SiriusXM SXM network The initial activation process is completed as part of the Port PDI For Retailer Technicians PDI a new line item has been added to the PDI Checklist as shown here Enter Vehicle Key ON Engine OFF Verify Telematics lights are off green amp red where applicable In the case of this PDI check the words where applicable are meant to convey that this check only applies when the vehicle is equipped with Telematics To complete this PDI item the Technician needs only to confirm that both Telematics lamps are extinguished as shown in Figure 1 below This completes the PDI check item At this point if the Blue i button is pressed one time the technician will hear a recorded message that says Not currently subscribed to STARLINK please visit mySubaru com to upgrade your service This indicates that the DCM initial activation was successful While not a required step this does further confirm that no additional action is required If the condition in Figure 2 is found the Technician should press the BLUE button one time and confirm if they can connect to Subaru Roadside Assistance If Subaru Roadside Assistance answers the system has an Active Subscription and no further action is required If there is no response and are in an unobstructed area with clear cellular reception the initial activation may be incomplete and will need to be completed This process is descr
11. f necessary You may also want to include Service Manual diagrams or references or your own drawings to assist in describing your suggestion All information submitted becomes the property of Subaru of America Inc Permission is granted to Subaru of America Inc to print your name and suggestions in TechTIPS and other Subaru of America Inc publications Mail items to PO Box 6000 Cherry Hill NJ 08034 6000 Your Name Signature Dealer s Name City Date Dealer Code SU BARU TECH LIN E Monday Thursday 8 30 am to 7 30 pm Hours of Operation Friday 10 30 am to 5 pm and Saturday 9 am to 3 pm August 2015 TechTIPS Page 13
12. ibed below If the conditions shown in Figures 3 or 4 are found follow the troubleshooting in the applicable Service Manual then review your findings with the Subaru Technical Helpline prior to any actual repair This process is part of our initial quality monitoring of the new STARLINK Telematics System We appreciate your support in notifying SOA of any concerns you find with the new STARLINK Telematics system Figure 1 Both Telematics lamps are extinguished Figure 2 This condition indicates either Initial This is the expected condition at PDI Activation is incomplete or the vehicle has an Active Subscription CONTINUED ON THE NEXT PAGE August 2015 TechTIPS Page 3 15 SUBARU STARLINK TELEMATICS RETAILER PDI PROCESS tE S Figure 3 If both lamps are illuminated this Figure 4 This condition indicates a possible indicates the Telematics device is hardware concern having a communications concern The Initial Activation process only if determined to be incomplete is 1 Verify back up 20amp back up PDI fuse is in active position NOTE the 20amp back up fuse must be active to initiate the process then you will see a solid GREEN light If solid GREEN light does not illuminate start the engine for 5 seconds turn OFP the ignition then repeat Step 2 from the beginning NOTE the RED light flash only occurs the first time the key is turned on after the backup fuse is installed CONTINUED ON THE NEXT P
13. le where he found that the system did not show the selector in Red Light Alert Function park After review of the inputs to the control module and inspection of the selector he found that there had been some sticky fluid soda spilled onto the selector preventing the micro switch from closing when the selector was placed in park This did not affect the operation of the vehicle from a driving or parking perspective but precluded the operation of the seat memory function while the engine was running The customer paid for the fluid damage repairs and the condition was corrected In appreciation for going the extra mile and sharing his experience with us in hopes of improving product quality Rick will be receiving the Labor Day following from his FSE Monday September 7 2015 a An Apple iPad Mini tablet with a custom anksgiving Thursday November 26 2015 Subaru Confidence in Motion case Friday November 27 2015 3 Any Subaru Service Technician can participate in QMR of the Month See the February 2013 TechTIPS for full details You may see your Holi olidays name here in a future TechTIPS Thursday December 24 2015 Friday December 25 2015 If you have never entered a QMR before have an idea for one or are not sure what should be reported please discuss with your Field Service Engineer FSE or District Parts and Service Manager DPSM as they visit your store CAUTION VEHICLE SERVICING PERFORMED BY UNTRAIN
14. nation Lamps 8 Jul 15 07 92 15 TIPS0715 TechTIPS NewsLetter 7 Jul 15 SOA801P000xx e E S AAt Forester Door Edge Guards 7 Jul 15 2015 July TechTIPS Newsletter Accessory Installation Guide F551SAL100 Trunk Hook 6 Jul 15 ASE_Summer Other Miscellaneous ASE s Summer Certification 1 Jul 15 Registration amp Testing MSA5B1602A Owner Manual rh Forester Quick Reference 1 Jul 15 2016MY Forester EyeSight Owner s MSA5M1613A Owner Manual 1 Jul 15 Manual MSA5M1617A Owner Manual ADNK ras an ae aiey 1 Jul 15 and Security Owner s Manual HTML Diagnostics 2016MY Forester Service Manual 1 Jul 15 MSA5B1611A Owner Manual 2016MY SUBARU STARLINK Quick 1 Jul 15 Reference Guide MSA5M1602A Owner Manual 2016MY Forester Owner s Manual 1 Jul 15 Be sure to always check the What s New section on STIS for any updated or recently released information that may not be listed here All revised publications are highlighted in yellow August 2015 TechTIPS Page 12 NOW YOU CAN E MAIL YOUR TECHTIPS INPUT AND SUGGESTIONS T0 TECH SUBARU COM This is your chance to offer suggestions for use in future issues of TechTIPS Make sure that if you e mail us you place in the subject line of your e mail For TechTIPS Newsletter Thank you MODEL YEAR VIN Description of situation encountered Your suggestion for repair procedure product improvements etc Please attach separate sheets i
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