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Service Tests and Utilities 2

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1. Paper Drive Electronics Module Carriage Assembly Sensors S0L e Star Wheel Lifter e FRS In the Scan Axis submenu scroll to Scan Axis and press OK to start the test The Printer will start the Scan Axis subsystem Common Initialization If there is a Failure at any point during the tests the Front Panel will display the relevant System Error Code To trouble shoot any displayed error codes refer to page 1 7 System Error Codes Full Descriptions The printer then starts the Scan Axis test initialization As the test executes the Front Panel displays the following messages Starting Horsburgh and Mips Starting Nvm Starting PWMManagerDelSol Starting Tests PWM Starting Tests GPIO Moving StarWheelLifter to lower bump The Front Panel then asks if the Starwheel Lifter moved to the lower position Scan Axis Moving StarWheelLifter to lower bump Has the Start Wheel Lifter moved to lower position YES Press UP DOWN to change and OK To select If the starwheel lifter is moved to the LOW position press OK to accept the result If the result is not correct use the Arrow keys to select NO and press OK If there is a Failure at any point during the test the Front Panel will display the relevant System Error Code To trouble shoot any displayed error codes refer to page 1 7 System Error Codes Full Descriptions The printer then starts the PSU check As the test executes the Front Panel displa
2. Diagnostic tests also need to be performed after removing or replacing certain printer components If you have removed or replaced printer components check the Service Calibration Guide to Removal and Installation to see which tests and calibrations you need to perform Refer to Page 6 8 Star Wheel Lifter test The Star Wheel Lifter subassembly is designed to move the Start Wheel support to the up and down positions This is used to load roll or sheet media and avoid damage to the Star Wheel caused by paper jams etc Perform the Scan Axis Starwheel lifter test as follows 1 Inthe Diagnostics menu scroll to 1 Scan Axis and press OK Jagnostics menu Scan Axis Paper Drive Electronics Module Carriage Assembly Sensors SOL 2 e Star Wheel Lifter 3 Inthe Scan Axis submenu scroll to Star Wheel Lifter and press OK to start the test O invent If there is a Failure at any point during the tests the Front Panel will display the relevant System Error Code To trouble shoot any displayed error codes refer to page 1 7 System Error Codes Full Descriptions 4 The printer then starts the Star wheel lifter PWM control test to verify the subsystem As the test executes the Front Panel displays the following messages Starting Horsburgh amp Mips Starting nvm Starting Tests PWM Starting Tests GPIO Booting up the Carriage Starting SVS Motor Starting Carriage Motor Starting Servi
3. This test might not exist for the latest printers with the latest firmware release This diagnostic test utility is used to set the Serial Number and Part Number if either the Formatter or the Printmech PCA or both have been replaced The complete Error 71 19 Recovery utility consists of individual utilities to handle different serial and part number setting requirements These tests are E Set Serial Number E Select Right S N Set Serial Number The purpose of this utility is to set the Serial Number and Part Number in case both the Formatter and the Printmech PCA are replaced at the same time Set the Serial Number as follows 1 Inthe Diagnostics menu scroll to 13 Error 71 19 Recovery and press OK HY LoS ra Ha Service Station 140 Information Unit Information EEROM Reset Set Unit configuration 1 Error 71 19 Recovery 2 The Front Panel will show the 13 Error 71 19 Recovery submenu Select Right S N 3 Inthe 13 Error 71 19 Recovery submenu scroll to Set Serial Number and press OK to start the test O invent 4 The Set Serial Number test starts and the front Panel displays the following 1 messages Checking SE Log Starting Horsburgh amp Mips Starting NvmBackup Starting NvmMain Getting Serial Number Checking Serial Number Starting Nvm Getting Part Number Setting default config The Front Panel prompts you to enter the Serial Number SE 71 19 Recovery Current
4. Writing new LS Nvm Checking LS Serial Number Restoring LS Serial Number Starting Service Station Starting Scan Axis Moving SVS out of sax Homing Scan Axis Moving Carriage out of SVS Homing Service Station Starting Servicing Services Capping Service Station Uncapping Service Moving to Pen position Reading Pen presence Starting ColorSensing Reading esp status 22 The Front Panel then prompts you to enable the Color Sensor ESP spectrophotometer Carriage Assembly SOL Disabled Do you want to enable YES Press UP DOWN to change and ENTER ta select 23 Press OK to the enable the Color Sensor ESP spectrophotometer If you do not wish to enable the Color Sensor ESP spectrophotometer use the Arrow keys to select NO and press OK 24 The Color Sensor ESP spectrophotometer enable test starts and the front Panel displays the following messages E Starting ColorSensor E Starting ColorSensing E Reading Color Sensor ESP spectrophotometer status E Enabling Color Sensor ESP spectrophotometer O invent 25 The Front Panel then displays Color Sensor ESP spectrophotometer enable test result and prompts you to press any key to continue Carriage Assembly Starting ColorSensor Starting ColorSensing Reading SOL status Enabling SOL SOL enable disable Ok Press any key to continue 26 Press any key to continue 27 The Front Panel then prompts you to confirm the intformat
5. Starting ServicingServices Capping Service Station Uncapping Service Station Starting Cutter Starting PaperMotor Starting Media Sensor Reading Media Presence If paper is already loaded the printer detects the paper and continues the test If paper is NOT loaded the Front Panel prompts you to load roll media raise the pinch Load the paper roll and lower the pinch lever Press any key to proceed Y Raise the Media Lever load roll media lower the Media Lever and press any key to continue The printer then starts an actual test cut of the media As the test executes the Front Panel displays the following messages E Advance paper E Engaging cutter E Cutting paper E Disengaging cutter Once the test has completed the Front Panel displays the test result and prompts you to confirm that the cutter worked Cutter seems to be OE Did the Cutter work Press 0K to accept or BACK CANCEL to reject O invent 9 Press OK if the cutter worked or BACK CANCEL if the cutter did NOT work 10 The Front Panel shows the test complete display for a few seconds Fress any key to shutdown the system 12 Press any key to shutdown the printer 2 Paper Drive The Paper Drive test diagnoses Failures of components of the Media Axis You must perform the Paper Drive Test after E System Error Code 81 XZ E System Error Code 41 XZ E System Error Code 73 XZ Diagnostic tests also need to
6. OOI Sensors E Moving Bongos down 8 The front Panel prompts you to insert all the Ink Supplies Check Leakage insert all the Ink Press any key to proceed 9 Install all the Ink Cartridges 10 Press OK to continue 11 The test continues and displays the following messages E Moving Bongos up E Checking OOI condition 12 The Front Panel then displays Check Leakage test results Check Leakage Moving Bongos up Checking OOI condition ALL the Supplies are OK Press any key to finish 13 The Front Panel shows the test complete display for a few seconds Check Leakage 14 The Front Panel prompts you to shutdown the printer to complete the test Check Leakage Press any key to shutdown the system 15 Press any key to shutdown the printer O invent 8 Service Station The complete Service Station test consists of individual tests for the different components related to this subsystem These tests are E Service Station E Primer Motor E Aerosol Fan Diagnostic tests also need to be performed after removing or replacing certain printer components If you have removed or replaced printer components check the Service Calibration Guide to Removal and Installation to see which tests and calibrations you need to perform Refer to Page 6 8 Service Station 1 Inthe Diagnostics menu scroll to 8 Service Station and press OK Diagnostics menu Pe POper Urive a Electronics Mo
7. Scan Axis Paper Drive 1 Electronics Module Carriage Assembly Sensors SOL The printer starts the Electronics Module test and displays the following messages E Starting Horsburgh and Mips E Starting Nvm E Accessing Nvm The printer starts the Electronics Module test to verify the subsystem and prompts you to test the Power Supply Do you want to check the Power Supply YES Press UP DOWN to change and 0K to select Press OK to the test the Power Supply If you do not wish to test the power supply use the Arrow keys to select NO and press OK The Power supply test starts and the Front Panel displays the following messages E Starting DelSol7 E Starting Carriage E Getting PSU voltages O invent 10 11 12 13 14 15 16 The Front Panel then displays the Power Supply test results Power supply voltages Volt 45 32 53 AS 70731 5675 85 Yolt 3 3 3 3_F7 2 5 3 313 3 3513 2 436 Volt 1 254 1 25 8 1 19971 225 Press any key to continue Press any key to continue The Fan Speed test starts and the Front Panel displays E Getting PSU Fan Rotation The Front Panel then displays the Fan Speed test result and prompts you to press any key to continue Electronics Module PSU Fan speed OF Press any key to continue Press any key to continue The Front Panel then prompts you to test the Formatter Electronics Module Do you want to check t
8. Serial Number SGMRRARRar New Serial Number BABHRAAH Use UP DOWN to scroll BACK to move cursor or ENTER to confirm Use the UP DOWN and BACK keys to select each character of the Serial Number and use the OK to confirm The Front Panel shows the test complete display for a few seconds SE 71 19 Recovery The Front Panel prompts you to shutdown the printer to complete the test SE 71 19 Recovery Press any key to shutdown the system Press any key to shutdown the printer Select Right S N The purpose of this utility is to set the correct Serial Number and Part Number in case either the Formatter or the Printmech PCA have been replaced Set the correct Serial Number as follows In the Diagnostics menu scroll to 13 Error 71 19 Recovery and press invent Diagnostics menu i Hy Luo Ha Service Station 5 I 70 Information Unit Information EEROM Reset Set Unit configuration ig Error 71 19 Recovery 2 The Front Panel will show the 13 Error 71 19 Recovery submenu 3 Inthe 13 Error 71 19 Recovery submenu scroll to Select Right S N and press OK to start the test 3 Error 71 19 Recovery Set Serial Number Select Right S N 4 The Select Right S N test starts and the front Panel displays the following message M Checking SE Log E Starting Horsburgh E Starting NvmMain E Starting NvmBackup E Getting Serial Number 5 The Front Panel prompts choose the correc
9. Starting Tests PWM Starting Tests GPIO Booting up the Carriage Starting SVS Motor Starting Carriage Motor Starting PpsMotor Starting Service Station Starting Scan Axis Moving SVS out of Scan Homing Scan Axis Move Carriage out of SVS Homing Service Station Starting Servicing Services Reading PRS Position Moving PRS position to HIGH Moving PRS position to LOW Moving PRS position to HIGH Moving PRS position to HIGH Moving PRS position to LOW O invent E Moving PRS position to LOW E Moving PRS position to HIGH 5 Once the test has completed the Front Panel prompts you to confirm that the PRS moved PRS seems to be OK Did the PRS move 7 Press 0K to accept or BACK CANCEL to reject 6 Ifthe PRS moved press OK to accept the results If the PRS did not move press Back or Cancel to reject the results and exit the test 7 The Front Panel shows the test complete display for a few seconds Press any key to shutdown the system 9 Press any key to shutdown the printer Scan Axis Test The Scan Axis subsystem is designed to move the carriage assembly between two predetermined horizontal positions with respect to the print platen plane This allows media of different widths to be used without losing print quality Perform the Scan Axis Scan Axis test as follows O invent In the Diagnostics menu scroll to 1 Scan Axis and press OK Scan Axis
10. The PWM avg results must be between 16000 and 14000 E The Speed error results must be less than 50 E The PWM StDev results must be between O and 500 E The PWM max results must be between 15000 and 20000 PM avg 71 66 7707 94 speed error 13 75 24 75 PWM StDev 44 55 57 70 PWM max 7922 06 0167F O8 Press OK to confirm or BACK CANCEL to reject 22 If the results are correct press OK to accept the results If the results are not correct press Back Cancel to reject the results and FAIL the test 23 If you accept the results the Front Panel shows the test complete display for a few seconds 24 The Front Panel prompts you to shutdown the printer to complete the test Press any key to shutdown the system 25 Press any key to shutdown the printer O invent 3 Electronics Module The Electronics Module test diagnoses Failures of the following components E Main PCA components E Electronics Module to Carriage interfacing E Print Mech PCA components E Power Supply Unit voltages Diagnostic tests also need to be performed after removing or replacing certain printer components If you have removed or replaced printer components check the Service Calibration Guide to Removal and Installation to see which tests and calibrations you need to perform Refer to Page 6 8 Perform the Electronics Module test as follows In the Diagnostics menu scroll to 2 Electronics Module and press OK
11. Unit Information The Unit Information test starts and the front Panel displays the following message E Starting Horsburgh and Mips E Starting Nvm E Getting FW version E Getting Serial Number E Getting Part Number O invent 4 The Front Panel shows the result of the test Unit Information FW version TRB 1 0 0 4 Serial Number MyYe7e1cee l Part Number 066754 Press any key to finish 5 Press any key to continue 6 The Front Panel shows the test complete display for a few seconds Unit Information 7 The Front Panel prompts you to shutdown the printer to complete the test Unit Information Fress any key to shutdown the system 8 Press any key to shutdown the printer 11 EEROM Reset The EEROM Reset removes all contents and print jobs from the queue and all accounting information is reset After an EEROM Reset the printhead alignment and color calibrations become obsolete Custom paper types ICC profiles and usage information such as the life counters for printer components or Preventive Maintenance Kits are kept after an EEROM Reset they will not be deleted After an EEROM Reset the printer will automatically purge the tubes and perform a printhead alignment This process can take some time Make sure to plan ahead 1 Inthe Diagnostics menu scroll to 11 EEROM and press OK Fo DSEMSuUl s SUL IOS Service Station I O Information i Unit Information EERU
12. be performed after removing or replacing certain printer components If you have removed or replaced printer components check the Service Calibration Guide to Removal and Installation to see which tests and calibrations you need to perform Refer to Page 6 8 Perform the Paper Drive test as follows O invent 1 Inthe Diagnostics menu scroll to 2 Paper Drive and press OK Diagnostics menu Scan Axis Paper Drive Electronics Module Carriage Assembly Sensors SOL 2 The printer starts the Paper Drive test to verify the subsystem As the test executes the Front Panel displays the following messages Starting Horsburgh and Mips Starting Nvm Starting Tests PWM Starting Tests GPIO Booting up the Carriage Starting DelSol1 Starting Carriage Starting AnalogEncoder Getting Part Number Part Number Getting PCA revision 3 The Front Panel then displays the Main PCA Revision and prompts you to press any key to continue Main PCA Revision 0 703 Fress any key to continue 4 Press any key to continue 5 The Front Panel displays the following messages E Prog slow PWM paper 6 The Front Panel then prompts you to remove the media remove the media for testing and keep out from the platen zone Press any key to continue 7 Remove the media Press any key to continue 10 11 12 13 14 15 16 The Front Panel then displays the Open Loop RO
13. key to finish 14 The Front Panel shows the test complete display for a few seconds 15 The Front Panel prompts you to shutdown the printer to complete the test Press any key to shutdown the system 16 Press any key to shutdown the printer 9 I O Information The I O Information test retrieves the TC IP Network configuration parameters from the printer 1 Inthe Diagnostics menu scroll to 9 I O Information and press OK Fo ELGeLMrurics MIUUULe Carriage Assembly sensors S0L IDS Service Station IZO Information 2 The I O Information test starts and the front Panel displays the following message E Getting IO interface E Getting Interface info 3 oa fs O invent The Front Panel displays the I O Information 16 235 114 71 16 23 112 1 255 255 246 08 Press any key to finish Press any key to finish The Front Panel shows the test complete display for a few seconds Id Information The Front Panel prompts you to shutdown the printer to complete the test Id Information Press any key to shutdown the system Press any key to shutdown the printer 10 Unit Information The Unit Info test recovers the Firmware Version Serial Number and Part Number of the printer In the Diagnostics menu scroll to 10 Unit Information and press OK Diagnostics menu Fa Lor lage Assen ly sensors 3b IDS Service Station 140 Information 4
14. time to exit the utility without making any changes Set Serial Number Current unit SN M6591 CeeP New unit SN M6591 CHRP Use UP DOWN to scroll BACK to move cursor ENTER to confirm or CANCEL to exit If the Serial Number or the Part Number cannot be read the Front Panel will display the relevant System Error code see System Error Codes Full Descriptions Page 2 7 3 Once the new Serial Number has been entered the Front Panel will display the Serial Number and Model Number of the Printer Press the OK to confirm the Serial Number or the Cancel key to exit the utility without making any changes or the Back key to modify again 4 lf the utility exits correctly OK will be displayed on the Front Panel 5 When the printer is restarted after a serial number change an NVM setting sequence is initiated to synchronize the serial number stored in the backup memory O invent 4 Reset Life Counters The purpose of this Service Utility is to reset the internal life counters There are two submenus that allow you to mM Reset ALL the counters related to Preventive Maintenance Kits 1 and 2 E Reset only the counters related to a specific replaced part Perform the Reset Life Counters utility as follows 1 Inthe Service Utilities submenu scroll to Reset Life Counters and press OK e Turn Drive Roller Diagnostic Print Set Date and Time 2 Select Reset Maintenance Kit usage to reset the Life Co
15. Formatter hard disk file information test starts and the Front Panel displays the following messages E Starting DelSol1 E Getting PCA Revision E Checking Memory Size E Getting HDA Info E Getting File System Info The Front Panel then displays Formatter Hard Disk File information test results and prompts you to press any key to continue Electronics Module Device ik Blocks Used 132207 12 11352976 1 g200792 11 1444292 AX Press any key to continue O invent 24 Press any key to continue 25 The MainBoard Revision Voltage test starts and the Front Panel displays the following messages E Starting DelSol1 E Getting PCA Revision E Checking Memory Size E Getting HDA Info E Getting File System Info E Getting MainBoard Rev 26 The Front Panel then displays MainBoard Voltage test results and prompts you to press any key to continue Electronics Module MainBoard Revision voltage 0 696 Press any key to continue 27 Press any key to continue 28 The Main Memory Size test starts and the Front Panel displays the following messages Starting DelSol1 Getting PCA Revision Checking Memory Size Getting HDA Info Getting File System Info Getting MainBoard Rev Getting Main Memory Size 29 The Front Panel then displays Main Memory size test results and prompts you to press any key to continue Electronics Module Main memory size 128MB Press any key to continue 30 P
16. Is the PCA Revision OK YES Press OK to confirm and BACK CANCEL to reject If the results are correct press OK to accept the results If the results are not correct press Back Cancel to reject the results and FAIL the test The Carriage Assembly test starts and the Front Panel displays the following messages followed by their results E Getting Num of pens E Getting Scan Access size E Getting Vs Carriage Voltage The Front Panel then displays the Carriage Voltage Vs test results The vs Voltage should be between 43 6 and 46 3 Carriage Assembly Carriage Voltage s 45 242 Press OK to confirm and BACK CANCEL to reject If the results are correct press OK to accept the results If the results are not correct press Back Cancel to reject the results and FAIL the test The Carriage Assembly Vaux test starts and the Front Panel displays E Getting Vaux Carriage Volt The Front Panel then displays the Carriage Voltage Vaux test results Carriage Assembly Carriage Voltage Vaux 5 729 Fress any key to continue Press any key to continue The Carriage Assembly UVC flag test starts and the Front Panel displays E Clearing UVC flag E Reading UVC flag E Checking UVC flag O invent 12 13 14 15 16 17 18 19 20 21 The Front Panel then displays the UVC flag test results Clearing UVC flag UVC Flag is OK Press any key to continue Press an
17. LL test result Checking Open Loop ROLL Movement done 417095 eu Press any key to continue Press any key to continue The Front Panel then displays the Open Loop UNROLL test result Checking Open Loop UNROLL Movement done 550859 el Press any key to continue Press any key to continue The Front Panel then displays E Starting Paper Motor E Starting Paper Axis E Calib Analog Decoder The Front Panel then displays the Analog Decoder calibration results Analog Encoder results CHANNEL GAIN OFFSET A 2 8 18 8 B 2 8 11 8 Press OK to confirm or BACK CANCEL to reject E The GAIN for channel A must be between O and 3 5 E The GAIN for channel B must be between O and 4 5 E The OFFSET for channel A must be between 63 5 and 63 5 E The OFFSET for channel B must be between 63 5 and 63 5 If the results are correct press OK to accept the results If the results are not correct press Back Cancel to reject the results and FAIL the test If you accept the results the Front Panel then displays E Starting Media Path E Homing and repeatability test O invent 17 The Front Panel then prompts you to remove the media remove the media for testing and keep out from the platen zone Press any key to continue 18 Remove the media 19 Press any key to continue 20 The Front Panel then displays E PWM test without paper 21 The Front Panel then displays the test results E
18. M Reset O invent The EEROM Reset test starts and the front Panel prompts you to request if you want to continue FEROM Reset SLL user informations files Will be removed Proceed SES Press UP DOWN to change and ENTER ta select If you do want to continue the test use the Arrow keys to select YES and press OK If you do NOT want to continue select NO and press OK The EEROM Reset test continues and the front Panel displays the following message E Starting Horsburgh E Starting Nvm E Getting Part Number E Setting default config The Front Panel finishes the test and prompts you to Recover the Printheads after completing the test and rebooting the printer FEROM Reset After rebooting there will be a printhead error Please select printhead replacement to launch the printhead calibration Press any key to continue The Front Panel shows the test complete display for a few seconds FEROM Reset The Front Panel prompts you to shutdown the printer to complete the test FEROM Reset Press any key to shutdown the system Press any key to shutdown the printer When the printer restarts it will purge tubes and perform a printhead alignment O invent 12 Set Unit Configuration This diagnostic test is not available for Z2100 Z3100 Z3100ps Z3200 Z3200ps printers Set Unit Configuration Not available Press OF to exit 13 Error 71 19 Recovery
19. O invent Introduction 3 2 Diagnostics Self Test 3 2 Service Tests Diagnostics 3 3 Using the Front Panel 3 5 Entering the Diagnostic Tests Menu 3 6 1 Scan Axis 3 6 2 Paper Drive 3 18 3 Electronics Module 3 22 4 Carriage Assembly 3 27 5 Sensors 3 33 6 Color Sensor ESP spectrophotometer 3 36 7 Ink Delivery System IDS 3 38 8 Service Station 3 45 9 I O Information 3 51 10 Unit Information 3 52 11 EEROM Reset 3 53 12 Set Unit Configuration 3 55 13 Error 71 19 Recovery 3 55 14 Others 3 58 Service Utilities 3 59 Entering the Service Utilities Menu 3 59 Turn Drive Roller 3 61 Purge Tubes 3 62 Set SN 3 65 Reset Life Counters 3 66 Diagnostic Print 3 67 Set Date and Time 3 68 Enable Disable Firewall 3 69 NOOR WD Designjet Z Series Service Manual 3 1 seviceTessamiumes 0 A Introduction This chapter explains how to use the built in Service Tests and Service Utilities and what to do if any of the Service Tests FAIL Diagnostics Self Test Initialization Sequences Whenever the Printer is switched ON it automatically performs a series of internal self tests and mechanical initialization sequences If any of the parts FAIL a system error will appear and you should consult 2 System Error Codes Phone Support O invent Service Tests Diagnostics 10 The following is a list of all internal Service Tests available in the Printer Instructions for enteri
20. all 3 When the following message appears on the front panel you must select whether you would like to enable or disable the firewall Use the Up and Down keys to make your selection and press the OK key Enable Disable Firewall The Firewall is enabled Do you want to disable the firewall ENABLED Fress UP DOWN to change and ENTER to select 4 The system upgrades the internal memory to reflect the chosen selection Enable Disable Firewall Setting Firewall 5 The Front Panel shows the test complete display for a few seconds Enable Disable Firewall O invent Service Calibrations 4 2 Using the Front Panel 4 3 Entering the Service Calibrations Menu 4 4 Scan Axis Calibration 4 4 Service Station Calibration 4 5 Paper Advance Calibration 4 6 Drop Detector Calibration 4 12 Line Sensor Calibration 4 15 Carriage PCA 4 18 Color Sensor ESP spectrophotometer Calibration 4 18 Designjet Z Series Service Manual 4 1 invent Service Calibrations The Printer has several calibration procedures that must be performed under certain conditions The following is a list of all internal service calibrations available in the Printers Instructions for entering the service calibrations menu are given on Page 4 4 1 Scan Axis Calibration gt Page 4 4 The purpose of this Service Calibration is to carry out a PWM check and calibrate the intensity of the Line Sensor 2 Service Statio
21. and retry the Printhead Alignment 9 Once the complete Line Sensor calibration is completed successfully OK will 1 be displayed on the Front Panel Line Sensor Calibration Carriage PCA The purpose of this Service Calibration is to reset the ink short thresholds after replacing the Carriage PCA This calibration is integrated into the Scan Axis diagnostic test see 4 Carriage Assembly Page 3 27 Perform the Carriage Setup as follows In the Service Calibrations submenu scroll to Carriage PCA and press OK Service calibrations Fadil AXIS Cd lL IVa l lu Service Station Paper advance calibration Drop Detector calibration Line Sensor calibration e Carriage PCA SOL calibration 2 To calibrate the Carriage PCA run the Carriage Assembly diagnostic test 1 see 4 Carriage Assembly Page 3 27 Please go to the Diagnostics Carriage Assembly Press OK to exit Color Sensor ESP spectrophotometer Calibration The purpose of this Service Calibration is to calibrate the Color Sensor Color Sensor ESP spectrophotometer Service calibrations also need to be performed after removing or replacing certain printer components If you have removed or replaced printer components check the Service Calibration Guide to Removal and Installation to see which tests and calibrations you need to perform Refer to Page 6 8 Perform the Color Sensor ESP spectrophotometer Calibration as follows In the Se
22. ce Station Starting Scan Axis Moving SVS out of Scan Axis Homing Scan Axis Move Carriage out of SVS path Homing Service Station Starting Servicing Services Capping Service Station Uncapping Service Station Starting Star Wheels Motor Doing Dummy Cycles Getting SWL path length Checking SWL length 5 The printer displays the test results and prompts you to continue Star Wheel Lifter Doing dummy cycles Getting SWL path length Checking SWL Length Length 3547 EU 3000 360A Press OK to continue or BACK CANCEL to exit 6 Press OK to continue Once you continue the test the Front Panel displays the following messages E Checking SWL PWM Forward Moving amp Getting traces Moving SWL Motor Dumping motor traces Analyzing motor traces Checking PWM results Checking SWL PWM Backward Moving amp Getting traces Moving SWL Motor O invent 10 E Dumping motor traces E Analyzing motor traces E Checking PWM results If there is a Failure at any point during the test the Front Panel will display the relevant System Error Code To trouble shoot any displayed error codes refer to page 1 7 System Error Codes Full Descriptions Once the test has been completed the Front Panel displays the test results Star Wheel Lifter FW Results Fl Blw3 Average 359 15a 2972 840 Minimum 1024 512 Maximum 8864 6656 Max Pos 1 6 1 1 EUSInt Length 3666 EU Press any key to fini
23. dia you will use Use the Arrow keys to choose ROLL or SHEET media Make sure to load the media included in the Paper Advance Calibration Kit 24 inch Q6675 60103 44 inch Q6677 60030 6 Press the OK key to start the media load process Print Calibration Pattern select paper Load sheet Press UP DOWN to change and 0K to select 7 The Front Panel prompts you to select the paper category you will use for the calibration Use the Arrow keys to scroll to your paper category and press the OK key to continue the media load process Fhoto Paper Film H Technical Paper Backlit material A Self Adhesive material 8 The Front Panel prompts you to select the specific type of paper you will use for the calibration Use the Arrow keys to scroll through the menu and the OK key to select your paper type Photo Paper C HP Universal HG Photo C HP Universal SG Photo IM Photo Gloss Paper C Photo SG Satin Paper C Photo Matte Paper 9 The Front Panel prompts you to load the paper Make sure you load the paper that corresponds to your paper type selection Feed roll in rear slot 10 Once the media is loaded into the Printer the following message will appear on the Front Panel If roll media has been used instead of cut sheet media you will need to unroll a minimum of 1 meter of media in order to O invent prevent any back tension which could cause any media advance problems Press the OK key to continue Pri
24. dule Carriage Assembly sensors SQL IDS wice Station 2 The Front Panel will show the 8 Service Station submenu Service Station Primer Motor e Aerosol Fan 3 Inthe 8 Service Station submenu scroll to Service Station and press OK to start the test 4 The Service Station test starts and the front Panel displays the following messages Starting Horsburgh and Mips Starting Nvm Booting up Carriage Starting SVS Motor Starting Carriage Motor Getting Part Number Starting Service Station Starting Scan Axis Moving SVS out of Sax Homing Scan Axis Moving Carriage out of SVS Homing Service Station O invent Moving to Spit Rear pos Moving to Spit Front pos Moving to Wipe forward pos Moving to Wipe reverse pos Moving to Cleaner pos Moving to ESP pos Moving to PEG pos Moving to Color Sensor ESP spectrophotometer pos Homing Scan Axis Starting ServicingServices Capping Service Station Uncapping Service Station Starting Mechanical Init 5 The Front Panel then prompts you to check the status of the printer Seryice Station Please check Window Closed Pinchwheel Lowered All Pens Inserted Valid Cartridges Inserted Press any key to continue 6 Check that E The Window is closed E The Media Lever is lowered E All Printheads are inserted E Valid Cartridges are inserted 7 Press OK to continue 8 The test continues and the Front Panel displays
25. e The Drive Roller begins to turn slowly and the following message is displayed on the Front Panel Turn Drive Roller Rotation started Please clean the DRIVE ROLLER Turns 2 8 Timeout 567 Press CANCEL Key to finish Refer to the Cleaning Instructions on Page 7 3 Once you have finished cleaning the Drive Roller and the Overdrive press the Cancel key to finish the utility If the utility exits correctly OK will be displayed on the Front Panel REMEMBER TO REMOVE THE PIECE OF PAPER FROM THE WINDOW SENSOR BEFORE CLOSING THE WINDOW AS THIS COULD DAMAGE THE WINDOW AND THE SENSOR 2 Purge Tubes The purpose of this Service Utility is to Prime the Tubes when the Ink Tubes need to be re primed or automatic priming was not completed correctly Make sure that NEW Ink Cartridges are installed or that the ink volume remaining in the Ink cartridges is above 88 before starting to prime the tubes If you do not comply you will get a warning message and cannot finish the test In the Service Utilities submenu scroll to Purge Tubes and press OK Service utilities Turn Drive Roller Purge Tubes P Set SN H Reset life counters H Diagnostic Print Set Date and Time O invent 2 When the front panel prompts you to reboot the system you must select whether you would like to continue with the procedure by pressing the Enter key in which case the Printer will reboot Press Back or Cancel to
26. e sure you have the latest version of the Firmware 4 Ifthe utility exits correctly OK will be displayed on the Front Panel 5 Diagnostic Print The purpose of this Service Utility is to print the Diagnostic Print in order to identify Print Quality problems Information regarding the Diagnostic Print is located in Chapter 1 Troubleshooting Specifically The procedure to make a Diagnostic Print can be found at 1 22 Printing the Diagnostic Print The procedure to make an Advanced Diagnostic Print can be found at 1 29 Printing the Advanced Diagnostics Print Additional print quality information such as troubleshooting and corrective measures can be found at 1 20 Print Quality Troubleshooting O invent 6 Set Date and Time The purpose of this Service Utility is to set the internal clock of the Printer Perform the Set Date and Time utility as follows 1 Inthe Service Utilities submenu scroll to Set Date and Time and press OK Service utilities e Turn Drive Roller Reset life counters Diagnostic Print set Date and Time 2 The Printer will display the current time and the new time Use the Up and Down keys to go through the digits and press the OK key to go to the next digit You can press the Cancel key at any time to exit the utility without making any changes Set Date and Time Current Date Thu Jul 6 2 38 30 2806 New Date and Time settings We 30 50 07 06 2006 Use UP ODWN t
27. e the Main Menu press the Down arrow key and the Cancel key together You are now in the Service Tools Menu ain Menu on ow 3 For On Site Engineers once inside the Main Menu press the Up arrow key and the Cancel key together You are now in the Service Menu Menu ain Menu R git oP 4 Use the Arrow keys to scroll to the Service Utilities menu option and press the OK key eryice menu Service utilities Service calibrations Service tests 5 Use the Arrow keys to scroll through the Service Utilities selections and press the OK key to begin a specific operation when the required Service Utility is highlighted Turn Drive Roller Purge Tubes me Set SN Hl Reset life counters A Diagnostic Print Set Date and Time invent 1 Turn Drive Roller The purpose of this Service Utility is to rotate the Drive Roller and the Overdrive in order to clean them Perform the Turn Drive Roller utility as follows 1 Inthe Service Utilities submenu scroll to Turn Drive Roller and press OK Service utilities e Turn Drive Roller Hl Reset Life counters Diagnostic Print Set Date and Time 1 O invent The test begins and the Front Panel displays the following message E Checking Media Presence Sensor If media is loaded the service utility will be cancelled In this case unload the media and start again from step 1 If no media is loaded the test will continu
28. e the Window 42 Press any key to continue 43 The Carriage Assembly pens test verifies that the printheads are inserted 44 The Front Panel then displays the test result Pens status OF Press any key to continue 45 Press any key to continue 46 The printer continues the test and the Front Panel displays E Preparing Pen initialization E Checking Pen status 47 The Front Panel then displays the test result Pens status OF Press any key to continue 48 The Encoder Manager test starts and the Front Panel displays E Starting EncoderManager Moving Carriage center Setting Encoder Reading Encoder position Moving Carriage to left O invent 49 50 51 52 53 E Reading Encoder position M Checking Encoder readings E Moving Carriage rightwards E Reading Encoder positions E Checking Encoder readings The Front Panel then displays Encoder Difference Left Right test result and prompts you to press any key to finish Carriage Assembly Encoder Difference Left Right3 6376 0352 eu Press any key to finish Press any key to finish The Front Panel shows the test complete display for a few seconds Carriage Assembly The Front Panel prompts you to shutdown the printer to complete the test Carriage Assembly Press any Key to shutdown the system Press any key to shutdown the printer 5 Sensors The Sensors test diagnoses Failures of any sensors
29. e the calibration is completed the Front Panel will return to the menu 6 Restart the printer and the printer will automatically calibrate the drop detector Calibrate Drop Detector If you still need to perform the Drop Detector Calibration use the following procedure 1 Inthe Service Calibrations submenu scroll to Drop Detector Calibration O invent and press OK Service calibrations Scan Axis calibration Service Station Paper advance calibration Drop Detector calibration Line Sensor calibration Carriage PCA 2 Inthe Drop Detector Calibration submenu scroll to Calibrate Drop Detector and press OK Drop Detector calibration Calibrate Drop Detector Reset Calibration Flag 3 When the following message appears on the front panel you must select whether you would like to continue with the calibration by pressing the OK key Press Back or Cancel to exit the calibration Drop Detector Calibration Press OK to proceed with Drop Detector calibration or BACK CANCEL to exit 4 The Printer will start to calibrate the Drop Detector Drop Detector Calibration Crop Detector calibrating 5 Once the Drop Detector has been calibrated the results will be displayed on the Front Panel Press OK to finish the calibration Drop Detector Calibration DD Offset Range 96 to 96 DD Offset got 6 Min window width 15 Window width got Press OK to accept or CANCEL to reject value
30. eck Ink Supplies 8 The Front Panel prompts you to shutdown the printer to complete the test Check Ink Supplies Press any Key to shutdown the system 9 Press any key to shutdown the printer O invent Check Leakage 1 Inthe Diagnostics menu scroll to 7 IDS and press OK Hl ocan AXIS Paper Drive Electronics Module Carriage Assembly sensors Rewinder 2 The Front Panel will show the 7 IDS submenu e Ink Delivery System amp Check Ink Supplies P Check Leakage 3 Inthe IDS submenu scroll to Check Leakage and press OK to start the test 4 The Ink Delivery System test starts and the front Panel prompts you to remove all the Ink Supplies Check Leakage remove all the Ink Press any key to proceed 5 The Check Leakage test starts and the Front Panel displays the following messages Starting Horsburgh and Mips Starting Nvm Starting Tubes Reading Tubes status Getting Part Number Starting ISS Motors Starting OOI Sensors Moving Bongos down 6 While the printer moves the Bongos down the Front Panel displays the following message Check Leakage Moving Bongos down Bongo down If someone remains UP touch it with finger to help it to move DOWN O invent 7 Ifa Bongo remains in the UP position use your finger to help push it down The test continues and displays the following messages E Reading OOI Sensors E Moving Bongos up E Reading
31. es 6 Press OK to continue 7 The test continues and the front Panel displays the following messages Starting Horsburgh Starting Mips Starting Nvm Getting Part Number Starting ISS Motors E m m a El E Moving Bongos down 10 11 12 13 14 15 16 17 18 19 O invent E Reading Bongos down E Moving Bongos up E Reading Bongos up E Starting OutOflnk sensors E Reading OutOflnk The Front Panel then prompts you push down BongooO Ink Delivery System Checking Outofink sensors Push Bongo down Press any key to continue Press and hold down BongoO which is located at the furthest left Ink Cartridge position Press any key Release BongoO Press any key The Front Panel then displays the Bongo0 test results Ink Delivery System Checking Outofink sensors Bongo OK Press any key to continue Press any key to continue Repeat steps 8 through 14 for the remaining Out of Ink sensors for each of the Ink Cartridges The front Panel prompts you to insert all the Ink Supplies Ink Delivery System insert all the Ink Press any key to proceed Y Install all the Ink Cartridges Press OK to continue The Acumen Supplies test and the front Panel displays the following messages E Starting AcumenSupplies E Reading AcumenSupplies O invent 20 The Front Panel then displays Acumen Supplies test results Ink Delivery System S
32. exit the procedure at this point 3 The Front Panel displays a message to say the Printer is going to reboot The system is going to reboot After then the procedure for priming the tubes Will start automatically 4 Once the Printer has rebooted the Front Panel will instruct you to open the Window and remove ALL the Printheads installed in the Carriage Lift printhead cover Replace printheads Y fim ic Feld Ig i 5 Once ALL the Printheads have been removed the Front Panel will instruct you to install the Setup Printheads into the Carriage 6 Install the Setup Printheads in the carriage 7 Once all the Setup Printheads are installed the following message will appear on the front panel Close the carriage cover and close the window Close printhead cover and window 8 The printer will begin to purge the tubes system O invent 9 Once the tubes system has been purged the following message will instruct you to open the Window and the carriage to access the printheads Open window to access print heads or press to quit 10 Once you have opened the carriage cover the Front Panel prompts you to verify that the Setup Printheads contain ink If the Ink Supply Tubes have been primed correctly the windows will contain ink If the windows on top of each Setup Printhead do NOT contain ink then you may need to repeat the Prime Tubes process from the beginning Are all setup printhead w
33. ey to finish Paper Advance Calibration The purpose of this Service Calibration is to calibrate the nominal advance of the media This calibration is necessary to control the exact movement of the media in order to avoid print quality problems like banding If you need to perform a Paper Advance Calibration to solve a print quality problem it is recommended that you first try the Paper Advance Calibration from the user s menu which will calibrate the printer to a specific paper type Perform the Service Accuracy Calibration whenever E Banding is detected in prints Service calibrations also need to be performed after removing or replacing certain printer components If you have removed or replaced printer components check the Service Calibration Guide to Removal and Installation to see which tests and calibrations you need to perform Refer to Page 6 8 The Paper Advance Calibration is split into two parts and should always be done in this order 1 Print Calibration Pattern The Printer first calibrates the Analog Encoder and then prints the Paper Advance Calibration pattern 2 Scan Calibration Pattern The Printer scans the Paper Advance Calibration pattern in order to calibrate the nominal advance of the media O invent Perform the Paper Advance Calibration as follows Make sure that you unload media from the Printer before performing the Paper Advance Calibration 1 In the Service Calibrations submenu scro
34. f you do not wish to enable the Color Sensor ESP spectrophotometer use the Arrow keys to select NO and press OK 5 The Color Sensor ESP spectrophotometer enable test starts and the front Panel displays the following messages E Starting ColorSensor E Starting ColorSensing E Reading Color Sensor ESP spectrophotometer status E Enabling Color Sensor ESP spectrophotometer 6 The Front Panel then displays Color Sensor ESP spectrophotometer enable test result and prompts you to press any key to continue Starting ColorSensor Starting ColorSensing Reading SOL status Enabling SOL SOL enable disable OK Press any key to continue 7 Press any key to continue 8 The Front Panel then displays the Color Sensor ESP spectrophotometer details and prompts you to press any key to continue Ful Revision Va Gao Sensor Type PP Serial Number 1698572276 Mfg date HE22 YES Fress ENTER to confirm and BACK CANCEL to reject 9 10 11 12 13 14 15 16 17 18 O invent The Front Panel then prompts you load media Please raise the pinch lever Load Roll paper and lower the pinch Lever Press any key to proceed Y Raise the Media Lever Load media Lower the Media Lever Press any key to continue The Front Panel then displays the DeltaE test result and prompts you to press any key to continue Maximum DeltaE 2 735 Fress any key to continue Press any key to con
35. gle between YES or NO when prompted E Cancel Use the Cancel key to abort or stop a procedure or reject test results E OK Use the OK key to select a menu option E Power Use the Power key to turn the printer ON and OFF E Menu Use the Menu key to enter the main menu E Back Use the Back key to go back to the previous menu or reject test results Service Key Combinations E Diagnostic mode With the printer OFF press and hold the UP and OK keys While holding the Up and OK keys down press and hold the Power key to turn on the printer Hold all three keys until the Power key stops flashing usually about 20 seconds M Service Menu Service Engineers Only From the main menu press and hold the Up and Cancel keys E Service Menu For users From the main menu press and hold the Down and Cancel keys invent Entering the Service Calibrations Menu 1 Once the message Ready or Ready for paper is displayed on the front panel press the Menu key Http PNPTO 4OCa Sse a1 http 16 25 94 38 2 To have the user to perform certain Service Utilities once inside the Main Menu press the Down arrow key and the Cancel key together You are now in the Service Tools Menu ain Menu 3 For On Site Engineers once inside the Main Menu press the Up arrow key and the Cancel key together You are now in the Service Menu Menu ain Menu Scan Axis Calibration The purpose of this Service Ca
36. he Formatter YES Press UP DOWN to change and OK to select Press OK to the test the Formatter If you do not wish to test the Formatter use the Arrow keys to select NO and press OK The Formatter voltage test starts and the Front Panel displays the following messages E Starting DelSol1 E Getting PCA revision The Front Panel then displays PCA Rev Voltage test result and prompts you to press any key to continue Electronics Module PCA Rev Yoltage 0 77 Press any key to continue Press any key to continue The Formatter memory size test starts and the Front Panel displays the following messages 17 18 19 20 21 22 23 O invent E Starting DelSol1 E Getting PCA Revision E Checking Memory Size E Getting Memory Size The Front Panel then displays Formatter Memory Size and prompts you to press any key to continue Formatter Memory Size 114MB 120 MB Press any key to continue Press any key to continue The Formatter hard disk test starts and the Front Panel displays the following messages E Starting DelSol1 E Getting PCA Revision E Checking Memory Size E Getting HDA info The Front Panel then displays Formatter Hard Disk information test results and prompts you to press any key to continue Electronics Module Blacks 1 36 6 10500340 3152520 11536526 9442 405 10599 00 Press any key to continue Press any key to continue The
37. indow sensor PASS Please close the cover Press any key to continue 9 Close the Window 10 Press any key to continue O invent 11 The Media Lever sensor test starts and the Front Panel prompts you to raise the Media Lever ENSsors Test of Pinchwheel Lever sensor Please raise the lever Press any key to continue 12 Raise the Media Lever 13 Press any key to continue 14 The Media Lever sensor test continues and the Front Panel prompts you to lower the Media Lever Sensors Test of Pinchwheel Lever sensor PASS Please lower the lever Press any key to continue 15 Lower the Media Lever 16 Press any key to continue 17 The Media sensor test starts and the Front Panel prompts you load media Test of Paper sensor Please raise the lever Press any key to continue 18 Raise the Media Lever 19 Load media 20 Lower the Media Lever 21 Press any key to continue 22 The Media sensor test continues and the Front Panel prompts to remove media Sensors Test of Paper sensor PASS Please raise the lever Press any key to continue 23 Raise the Media Lever 24 Unload the media 25 Lower the Media Lever O invent 26 Press any key to continue 27 The Front Panel shows the test complete display for a few seconds Sensors 28 The Front Panel prompts you to shutdown the printer to complete the test Sensors Press any key to sh
38. indows filled with ink D ALL with some ink M NOT all with ink 11 If all the Setup Printheads contain ink select All with some ink If one or more of the Setup Printheads do NOT contain ink select Not all with ink 12 Remove ALL the Setup Printheads from the Carriage and install the previously removed Printheads 13 Once ALL the Printheads are installed the Front Panel will instruct you to close the Carriage cover and close the Window Close printhead cover and Window 14 The Printer will now perform the Printhead Alignment and Front Panel will prompt you to continue with the Printhead Alignment select Align now and press the OK key O invent 15 Once the Printhead Alignment is completed the following message will be displayed on the Front Panel Press the OK key to continue Printhead alignment Calibration successfully completed Press to continue 3 Set SN The purpose of this Service Utility is to set the Serial Number of the Printer Perform the Set SN utility as follows 1 Inthe Service Utilities submenu scroll to Set SN and press OK Service utilities e Turn Drive Roller Purge Tubes H Reset Life counters Diagnostic Print Set Date and Time 2 The Printer will display the current Serial Number and the new Serial Number of the Printer Use the Up and Down keys to go through the digits and press the OK key to go to the next digit You can press the Cancel key at any
39. ing SVS Prog slow PWM scan Moving carriage middle Did the motor move Is carriage at middle YES Press UP DOWN to change and OK to select Use the Arrow keys to select whether or not the carriage has moved to the middle Press OK to continue The printer then continues the Scan Axis test As the test executes the Front Panel displays the following messages E Starting Carriage Encoder E Checking encoder readings The Front Panel prompts you to move the carriage to check the encoder readings Scan Axis Checking encoder readings Please keep out from platen zone and press UP Left DOWN rights to move the carriage Remaining movements 10 Last movement eu Use the Arrow keys to move the Carriage left or right as prompted to by the Front Panel Repeat step 20 to complete the ten Carriage movements used to check the encoder The Front Panel displays the encoder check results Scan Axis Max Min mov 526 464 ey Avg mov 493 eu There is encoder feedback Encoder seems to be OF Press any key to continue Press any key to continue The printer then continues the Scan Axis test As the test executes the Front Panel displays the following messages Starting Carriage Motor On Off Carriage Motor Doing a right side bump Doing a left side bump Exit bump position Checking scan axis length O invent 25 The Printer checks the complete length of the Scan Axis and disp
40. ion Carriage Assembly Ful Revision Va apa Sensor Type PP Serial Number 169657306 Mfg date HAS YES Press ENTER to confirm and BACK CANCEL to reject 28 Press OK to the confirm the information If you want to reject the information use the Arrow keys to select NO and press OK 29 The Carriage Assembly calibration test starts and the front Panel displays the following messages E Starting ColorSensor E Starting ColorSensing E Reading Color Sensor ESP spectrophotometer status E Reading registers E Performing calibration 30 The Front Panel then displays DeltaE test result and prompts you to press any key to continue Carriage Assembly Maximum CeltaE 2 560 Press any key to continue 31 Press any key to continue 32 The Carriage checks that the printheads are currently inserted moves into the print path and the front Panel then prompts you to remove all the printheads Carriage Assembly Please remove all pens Press any key to continue O invent 33 Open the Window 34 Open the Carriage cover 35 Remove all the Printheads from the Carriage 36 Press any key to continue 37 The Carriage Assembly pens test verifies that the printheads are not inserted 38 The Front Panel then prompts you to insert all the Printheads Carriage Assembly Please insert all pens Press any key to continue 39 Replace all the Printheads 40 Close the Carriage Cover 41 Clos
41. ion Pattern and press OK Paper Advance Calibration Print Calibration Pattern Scan Calibration Pattern 20 When the following message appears on the front panel you must select whether you would like to continue with the calibration by pressing the OK key Press Back or Cancel to exit the calibration Scan Calibration Pattern Press OK to proceed with Scan Calibration Pattern or BACK CANCEL to exit 21 A message will appear advising you that you will need to load the Calibration Pattern in to the Printer Make sure that you rotate the printed CD seri atts pattern 90 clockwise and reload it printed side down so that the black arrows go into the printer first Press the OK key to continue Scan Calibration Pattern Press OK to proceed with the load of the printed and press OK to proceed 22 The Front Panel prompts you to select the paper category you used for the calibration Select the same paper that you used to perform the Paper Advance Calibration print Use the Arrow keys to scroll to your paper category and press the OK key to continue the media load process select paper category Hl Bond and Coated Paper Photo Paper Film A Technical Paper Backlit material Self Adhesive material 23 The Front Panel prompts you to select the specific type of paper you used for the calibration Use the Arrow keys to scroll through the menu and the OK key to select your paper type Photo Paper C HP Unive
42. lays the result on the Front Panel Scan Axis Checking scan axis Length Total Length 1075005 Press any key to continue 26 Press any key to continue 27 The printer then continues with the PWM test As the test executes the Front Panel displays the following messages E Starting PosMotor E Starting Scan Axis E Doing PWM test 28 The Front Panel displays the PWM check results and prompts you to confirm or reject the test results E The PWM Average should be between O and 18750 E The PWM min diff limit should be greater than or equal to 40 Scan Axis PWM Average got Fw Biwi 1 8z26 332 10772 458 FW min diff Limit 4 PWM min diff got Fw Bw 12205 06 11461 88 Press OK to confirm or BACK CANCEL to reject 29 Ifthe results are correct press OK to accept the results If the results are not correct press Back Cancel to reject the results and FAIL the test 30 The printer then continues the Scan Axis test As the test executes the Front Panel displays the following messages E Moving PRS to High 31 The Front Panel displays the PRS position check results Scan Axis PRS Position HIGH Press any key to finish 32 Press any key finish O invent 33 The Front Panel shows the test complete display for a few seconds Scan Axis 34 The Front Panel prompts you to shutdown the printer to complete the test Scan Axis Press any key to shutdown the system 35 P
43. libration is to carry out a PWM check calibrate the intensity of the Line Sensor and calibrate the Line Sensor CD seri atts position to the Black Printhead This calibration is integrated into the Scan Axis diagnostic test see 7 Scan Axis Page 3 6 Perform the Scan Axis Calibration as follows 1 Inthe Service Calibrations submenu scroll to Scan Axis Calibration and press Enter Scan Axis calibration Service Station Paper advance calibration Drop Detector calibration Line Sensor calibration Carriage PCA 2 To calibrate the Scan Axis run the Scan Axis diagnostic test see 7 Scan Axis Page 3 6 Scan Axis Calibration Please go to the Diagnostics Scan Axis Press any key to finish Service Station Calibration The purpose of this Service Calibration is to calibrate the Service Station in relation to the Carriage Assembly This calibration is integrated into the Scan Axis diagnostic test see 8 Service Station Page 3 45 1 Inthe Service Calibrations submenu scroll to Service Station and press Enter Service calibrations Scan Axis calibration Service Station Paper advance calibration Drop Detector calibration Line Sensor calibration Carriage PCA O invent 2 To calibrate the Service Station run the Service Station diagnostic test see 8 Service Station Page 3 45 Service Station Calibration Please go to the Diagnostics Service Station Press any k
44. ll to Paper Advance Calibration and press OK Service calibrations e Scan Axis calibration Service Station Paper advance calibration Drop Detector calibration Line Sensor calibration Carriage PCA 2 Inthe Paper Advance Calibration submenu scroll to Print Calibration Pattern and press OK Paper Advance Calibration Print Calibration Pattern Scan Calibration Pattern 3 When the following message appears on the front panel you must select whether you would like to continue with the calibration by pressing the OK key Press Back or Cancel to exit the calibration Print Calibration Pattern Press OK to proceed with Print Calibration Pattern or BACKYCANCEL to exit 4 If paper is detected the printer will prompt you to remove the media If paper is NOT detected the calibration will continue 5 The Printer will start to calibrate the Analog Encoder and the following message will be displayed on the Front Panel Print Calibration Pattern Calibrating Analog Encoder If the Calibration is not done or if the values are out of the limits a warning message will appear on the Front Panel In this case try the following E Check that the Printer has the latest Firmware version If not update the Firmware to the latest version O invent E Retry the Paper Advance Calibration Once the Analog Encoder has been calibrated correctly the Front Panel prompts you to select the type of me
45. n Calibration gt Page 4 5 The purpose of this Service Calibration is to calibrate the Drop Detector located in the Service Station in relation to the Carriage Assembly 3 Paper Advance Calibration gt Page 4 6 The purpose of this Service Calibration is to calibrate the nominal advance of the media This calibration is necessary to control the exact movement of the media in order to avoid print quality problems like banding 4 Drop Detector Calibration gt Page 4 12 The purpose of this Service Calibration is to calibrate the Drop Detector located in the Service Station in relation to the Carriage Assembly 5 Line Sensor Calibration gt Page 4 15 The purpose of this Service Calibration is to calibrate the intensity of the Line Sensor An incorrect calibration can result in edge detection failures during media loading and incorrect reading of prints that are used for alignment or calibration 6 Carriage Setup gt Page 4 78 The purpose of this Service Calibration is to reset the ink short thresholds after replacing the Carriage PCA 7 Color Sensor gt Page 4 78 The purpose of this Service Calibration is to calibrate the Color Sensor O invent Using the Front Panel Below is a diagram of the front panel View Loaded Paper Arrow Keys View Ink Levels Cancel A G OK a Power Form Feed and Cut Menu Unload Paper Back Key Function E Arrow Keys Use the Arrow keys to scroll through a menu or tog
46. ng messages O invent Starting Horsburgh and Mips Starting Nvm Starting TestsGpio Getting Part Number Starting Service Station Starting Scan Axis Moving SVS out of Sax Homing Scan Axis Moving Carriage out of SVS Homing Service Station Starting ServicingServices Capping Service Station Uncapping Service Station Starting Primer Motor Starting AcumenSupplies Starting FluidManager Starting Primer Preparing SVS Reading Homing Sensor Zero Sensor initial value 0 Step 1 current zeroSensor value 0 OK It has been detected a change in zero sensor Homing Primer Motor Starting Mechanical Init 5 The Front Panel then prompts you to check the status of the printer Please check Window Closed Pinchwheel Lowered Fens Inserted Valid Cartridges Inserted Press any key to continue 6 Check that E The Window is closed E The Media Lever is lowered E All Printheads are inserted E Valid Cartridges are inserted 7 Press OK to continue O invent 8 The Primer Motor test continues and the Front Panel shows the progress of the test Primer Moving Primer motor and getting traces Please Wait few minutes 9 The Front Panel shows the test complete display for a few seconds Press any key to shutdown the system 11 Press any key to shutdown the printer Aerosol Fan 1 Inthe Diagnostics menu scroll to 8 Service Station and press OK Pe POper Uri
47. ng the OK key Press Back or Cancel to exit the calibration Line Sensor Calibration Press OK to proceed with Line Sensor calibration or BACE CANCEL to exit 3 If media is not loaded the following message appears on the front panel Load media in to the Printer and start again from step 1 Line Sensor Calibration a cea Please Load media anc start again Before continuing the Printer will check the following E The Media Lever is in the lowered position E The correct paper type is loaded check list on previous page E The correct paper size minimum paper size 24 inches If these conditions are not met a warning will be displayed on the Front Panel and you will need to restart the Calibration from step 1 4 The printer will start to calibrate the Line Sensor Once the Line Sensor has been calibrated the results will be displayed on the Front Panel Press OK to continue or press Back or Cancel to exit the calibration Line Sensor Calibration CVBLACK VIHITE RANGE l 75 700 900 554 700 900 532 700 900 555 700 900 ENTER to accept or CANCEL to reject values If the values are not within the range specified an error will appear on the Front Panel In this case try the following E Try the Scan Axis Calibration again E Replace the Line Sensor O invent 5 The Printer will start to calibrate the Line Sensor position to the Black Printhead The printer will print a line of black do
48. ng the Service Tests menu are given on Page 3 6 Scan Axis Test gt Page 3 6 The purpose of this test is to verify the operation of components related to the Scan Axis The tests verify the operation of the E PRS E Scan Axis E Star Wheel Lifter E Cutter Paper Drive Test gt Page 3 18 The purpose of this test is to verify the operation of components related to the Media Axis Electronics Module gt Page 3 22 The purpose of this test is to verify the operation of the Main PCA Formatter Printer Configuration Power Supply Unit PrintMech Carriage Communication Carriage Assembly Test gt Page 3 27 The purpose of this test is to verify the operation of the Carriage Assembly Sensors Test gt Page 3 33 The purpose of this test is to verify the operation of the following Sensors E Window Sensor E Media Lever Sensor E Media Sensor Color Sensor Test gt Page 3 36 The purpose of this test is to verify the operation of the Color Sensor ESP spectrophotometer Ink Delivery Test gt Page 3 38 The purpose of this test is to verify the operation of the Ink Delivery System Service Station Test gt Page 3 45 The purpose of this test is to verify the operation of the Service Station I O Information gt Page 3 57 The purpose of this test is to verify the TCP IP configuration Unit Information gt Page 3 52 O Service Tests and Utliies invent 11 12 13 14 This option allows you t
49. nt Calibration Pattern WARNING If roll is used unroll 1 meter of media to avoid back tension Press OK to proceed with pattern printing 11 The Printer advances about a meter of paper The Front Panel displays the following messages E Advancing Paper E Printing Pattern 12 The Printer will start to print the Paper Advance Calibration Pattern This could take several minutes during which the following message will be displayed on the Front Panel Print Calibration Pattern Printing pattern 13 Once the Accuracy Calibration Pattern has been printed successfully the Front panel will prompt you to continue Paper advance calibration Calibration successfully completed Press w to continue 14 Press the Enter key to continue 15 If you used roll media to print the Paper Advance Calibration the Printer detects that media is loaded and prompts you to lift the Media Lever Lift lever 16 Raise the media lever O invent 17 The Printer prompts you to remove the media Rewind the roll until the front edge is visible If the Paper Advance Calibration fails for any reason a warning message will appear on the Front Panel In this case try the following E Retry the Paper Advance Calibration E f necessary perform a Printhead Recovery through the Front Panel and retry the calibration 19 You will need to re enter the Paper Advance Calibration submenu and scroll to Scan Calibrat
50. o scroll BACK to move cursor ENTER to confirm or CANCEL to exit 3 Once the new time has been entered the Front Panel prompts you to confirm the new date and time Set Date and Time New Date and Time 13 08 27 1 1 20e Fress OK to confirm BACK to modify or CANCEL to exit 4 Press OK to confirm the new date and time Press BACK to modify the new date and time Press CANCEL to exit without changing the date and time 5 Once the new time has been entered the Front Panel will prompt you to shut down the printer Set Date and Time Now the printer must be completely switched off Use the front power button Use the back switch if the printer does not shutdown automatically Please do it after exiting this utility If the current RTC Clock cannot be set it could be a possible Firmware error Make sure you have the latest version of the Firmware 6 Restart the printer O invent 7 Enable Disable Firewall The purpose of this Service Utility is to enable or disable the system firewall Perform the Enable Disable Firewall utility as follows 1 Inthe Service Utilities submenu scroll to Enable Disable Firewall and press OK Service utilities H Reset Life counters Diagnostic Print Set Date and Time Enable Disable Firewall 2 The utility checks to see if the firewall is enabled or disabled and the Front panel displays the following message E Getting Information of Firew
51. o view the Firmware Version Part Number and Serial Number of the Printer EEROM Reset gt Page 3 53 The purpose of this test is to reset the EEROM values Set Unit Configuration gt Page 3 55 Not implemented Error 71 19 Recovery Page 3 55 The purpose of this utility is to set the Serial Number and Part Number in case both the Formatter and the PrintWMech PCA are replaced at the same time or select the correct Serial Number and Part Number if only one of the components has been replaced I O Tests gt Page 3 58 Not implemented O invent Using the Front Panel Below is a diagram of the front panel View Loaded Paper Arrow keys View Ink Levels Cancel A G OK a Power Form Feed and Cut Menu Unload Paper Back Key Function E Arrow Keys Use the Arrow keys to scroll through a menu or toggle between YES or NO when prompted E Cancel Use the Cancel key to abort or stop a procedure or reject test results E OK Use the OK key to select a menu option E Power Use the Power key to turn the printer ON and OFF E Menu Use the Menu key to enter the main menu E Back Use the Back key to go back to the previous menu or reject test results Service Key Combinations E Diagnostic mode With the printer OFF press and hold the UP and OK keys While holding the Up and OK keys down press and hold the Power key to turn on the printer Hold all three keys until the Power key stops flashing usually abo
52. of the printer Always run this test before replacing any of the following sensors E Window sensor M Media Lever position sensor E Media sensor Diagnostic tests also need to be performed after removing or replacing certain printer components If you have removed or replaced printer components check the Service Calibration Guide to Removal and Installation to see which tests and calibrations you need to perform Refer to Page 6 8 O invent 1 Inthe Diagnostics menu scroll to 5 Sensors and press OK Diagnostics menu Scan Axis Paper Drive Electronics Module Carriage Assembly Sensors 2 The Sensors test starts and the Front Panel then displays the following messages E Starting Horsburgh and Mips E Starting Nvm E Starting Tests GPIO E Getting part number 3 The Sensors test starts and the Front Panel prompts you to verify default sensor positions Sensors Default conditions are Window Closed Pinchwheel Lowered Paper Unloaded Press any key to continue 4 Verify that the sensors are in the default positions and any key to continue 5 The Window sensor test starts and the Front Panel prompts you to open the Window Sensors Test of Window sensor Please open the cover Press any key to continue 6 Open the Window Press any key to continue 8 The Window sensor test continues and the Front Panel prompts you to close the Window Sensors Test of W
53. ress any key to continue 31 The Front Panel then prompts you to test the Formatter Communications Electronics Module Do you want to check the Formatter communications YES Press UP DOWN to change and ENTER to select O invent 32 Press OK to the test the Formatter If you do not wish to test the Formatter use the Arrow keys to select NO and press OK 33 The Formatter Communications test starts and the front Panel displays the following messages E Starting Micci2Bus E Starting Micci2BusProxy E Checking Communications 34 The Front Panel then displays Formatter Communications test results and prompts you to press any key to continue Electronics Module Deyice name DelLSoll DelLSols Delsol Lunaz Press any key to continue 35 Press any key to continue 36 The Front Panel then prompts you to check the Plotter Information Electronics Module Do you want to check the Plotter information TES Press UP DOWN to change and 0K to select 37 Press OK to the check the Plotter Information If you do not wish to test the Plotter Information use the Arrow keys to select NO and press OK 38 The Plotter information test starts and the Front Panel displays the following messages E Starting Nvm E Accessing Nvm E Getting Plotter info 39 The Front Panel then displays the Plotter Information results and prompts you to press any key to finish Electronics Module Protoa Name LPi Pro
54. ress any key to shutdown the printer Cutter test The Cutter is designed to cut roll media after printing for the size of sheet defined Before executing this test you should run the Scan Axis Media Drive and Carriage tests to ensure that each of these subsystems is operating correctly Perform the Scan Axis Cutter test as follows 1 Inthe Diagnostics menu scroll to 1 Scan Axis and press OK Diagnostics menu Paper Drive Electronics Module Carriage Assembly Sensors ol 2 The Front Panel will show the 1 Scan Axis submenu e Star Wheel Lifter e FRS e Scan Axis me Cutter 3 Inthe Scan Axis submenu scroll to Cutter and press OK to start the test The Printer will start the Scan Axis subsystem Common Initialization and Cutter test initialization If there is a Failure at any point during the tests the Front Panel will display the relevant System Error Code To trouble shoot any displayed error codes refer to page 1 7 System Error Codes Full Descriptions 4 The printer then starts the Cutter test to verify the subsystem As the test executes the Front Panel displays the following messages O invent 6 7 Starting Horsburgh and Mips Starting Nvm Starting TestsGPIO Starting Nvm Motor Getting Part Number Starting SvsMotor Starting CarriageMotor Starting ServiceStation Moving SVS to rear bump Homing Scan Axis Move Carriage out of SVS path Homing Service Station
55. riage Assembly There are two menu options to calibrate the Drop Detector E Reset Calibration Flag E Calibrate Drop Detector Always perform the Reset Calibration Flag calibration BEFORE calibrating the drop detector Service calibrations also need to be performed after removing or replacing certain printer components If you have removed or replaced printer components check the Service Calibration Guide to Removal and Installation to see which tests and calibrations you need to perform Refer to Page 6 8 Reset Calibration Flag In the Service Calibrations submenu scroll to Drop Detector Calibration O invent and press OK Service calibrations Scan Axis calibration Service Station Paper advance calibration H Drop Detector calibration Line Sensor calibration Carriage PCA 2 Inthe Drop Detector Calibration menu scroll to Reset Calibration Flag and press OK Drop Detector calibration Calibrate Drop Detector Reset Calibration Flag 3 When the following message appears on the front panel you must select whether you would like to continue with the calibration by pressing the OK key Press Back or Cancel to exit the calibration Reset DD Calibration Flag Press OK to proceed with the Reset Drop Detector calibration Flag or BACK CANCEL to exit 4 The printer will start to reset the calibration flag Reset DD Calibration Flag Drop Detector Calibration Flag clearing 5 Onc
56. rsal HG Photo C HP Universal SG Photo M Photo Gloss Paper C Photo SG Satin Paper Photo Matte Paper O invent 24 Load the Calibration Pattern following the instructions on the Front Panel Once the Calibration Pattern is loaded correctly the following message will be displayed on the Front Panel Press the OK key to continue Scan Calibration Pattern Press OK to proceed with pattern scanning 25 The Printer will scan the Calibration Pattern which could take several 1 minutes Once the calibration is completed successfully the following message will be displayed on the Front Panel Press the OK key to continue Scan Calibration Pattern Calibration successfully Completed Press OK to continue If the Paper Advance Calibration fails for any reason a warning message will appear on the Front Panel In this case try the following E Check that the Calibration Pattern was not incorrectly cut trimming the actual pattern during the media load process If this is the case perform the Paper Advance Calibration again from step 1 E Perform a Line Sensor Calibration gt Page 4 15 and then rescan the Calibration pattern M Replace the Line Sensor gt Page 6 128 E f the problem continues replace the Media Advance Driver gt Page 6 180 Drop Detector Calibration The purpose of this Service Calibration is to calibrate the Drop Detector located in the Service Station in relation to the Car
57. rvice Calibrations submenu scroll to Color Sensor ESP O invent spectrophotometer Calibration and press OK Fadil AXIS Cdl IPPadl uel Service Station Paper advance calibration Drop Detector calibration Line Sensor calibration Carriage PCA SOL calibration 2 When the following message appears on the front panel you must select whether you would like to continue with the Carriage Setup by pressing OK Press Back or Cancel to exit the utility SOL Calibration Press ENTER to proceed with SOL calibration or BACK CANCEL to exit 3 The printer will start to calibrate the Color Sensor SOL Calibration SOL calibrating 4 Once the Color Sensor calibration has completed successfully OK will be displayed on the Front Panel SOL Calibration
58. s O invent 6 Once the calibration is completed OK will be displayed on the Front Panel Drop Detector Calibration Line Sensor Calibration The purpose of this Service Calibration is to calibrate the intensity of the line sensor in the Carriage PCA An incorrect calibration can result in edge detection failures during media loading and incorrect reading of prints that are used for alignment or calibration Perform the Line Sensor Calibration whenever E Edge detect procedure fails during media loading E Carriage is disassembled or replaced E Line Sensor is disassembled or replaced E Banding is detected in prints E Misalignment between colors is detected Service calibrations also need to be performed after removing or replacing certain printer components If you have removed or replaced printer components check the Service Calibration Guide to Removal and Installation to see which tests and calibrations you need to perform Refer to Page 6 8 Perform the Line Sensor Calibration as follows 1 Inthe Service Calibrations submenu scroll to Line Sensor Calibration and press OK Service calibrations e Scan Axis calibration Service Station Paper advance calibration Drop Detector calibration Line Sensor calibration Carriage PCA O invent 2 When the following message appears on the front panel you must select whether you would like to continue with the calibration by pressi
59. sh Press any key to finish The Front Panel shows the test complete display for a few seconds Star Wheel Lifter The Front Panel prompts you to shutdown the printer to complete the test Star Wheel Lifter Press any key to shutdown the system Press any key to shutdown the printer PRS Test The PRS subsystem is designed to move the carriage assembly between two predetermined vertical positions with respect to print platen plane This allows different media of different thicknesses to be used without losing print quality Perform the Scan Axis PRS test as follows O invent 1 Inthe Diagnostics menu scroll to 1 Scan Axis and press OK Scan Axis Paper Drive Electronics Module Carriage Assembly Sensors S0L 2 The Front Panel will show the 1 Scan Axis submenu e Star Wheel Lifter PRS e Scan Axis e Cutter 3 Inthe Scan Axis submenu scroll to PRS and press OK to start the test The Printer will start the Scan Axis subsystem Common Initialization and PRS test initialization If there is a Failure at any point during the tests the Front Panel will display the relevant System Error Code To trouble shoot any displayed error codes refer to page 1 7 System Error Codes Full Descriptions 4 The printer then starts the PRS test to verify the subsystem As the test executes the Front Panel displays the following messages E Starting Horsburgh and Mips Starting Nvm
60. t Serial Number and Part Number SE 71 19 Select Right S N Select the right Serial HDG S N MYvb 61Ceael HOO P N QG6675A EEPROM S N MYe 61Cee 2 EEPROM PeN O66 7 54 HOD Press UP DOWN to change and ENTER ta select 6 Use the ARROW keys to the select the location containing the correct Serial and Part Number HDD for the Formatter or EEPROM for the PrintWech PCA 7 Press OK to confirm your choice 8 The Select Right S N test continues and the front Panel displays the following messages as the correct Serial Number and Part Number are copied from the selected location to the other memory location Starting NvmMain E Starting NvmBackup E Getting Serial Number E Checking Serial Number E a Getting Part Number Writing the right S N O invent 9 The Front Panel shows the test complete display for a few seconds SE 71 19 Select Right S N 10 The Front Panel prompts you to shutdown the printer to complete the test SE 71 19 Select Right S N Press any Key to shutdown the system 11 Press any key to shutdown the printer 14 Others This test is not implemented for the current version of the printer O invent Service Utilities The following is a list of all internal Service Utilities available in the Printers Instructions for entering the Service Utilities menu are given on Page 3 59 1 Turn Drive Roller gt Page 3 61 The purpose of this Service Utility is to rota
61. ta Product TROY4 d Scan Axis size 24 Press any key to finish 40 Press any key to finish O invent 41 The Front Panel shows the test complete display for a few seconds Electronics Module 42 The Front Panel prompts you to shutdown the printer to complete the test Electronics Module Press any key to shutdown the system 43 Press any key to shutdown the printer 4 Carriage Assembly The Carriage assembly test diagnoses Failures of any components of the Carriage Always run this test before replacing the Carriage Assembly Diagnostic tests also need to be performed after removing or replacing certain printer components If you have removed or replaced printer components check the Service Calibration Guide to Removal and Installation to see which tests and calibrations you need to perform Refer to Page 6 8 1 Inthe Diagnostics menu scroll to 4 Carriage Assembly and press OK Scan Axis Paper Drive Electronics Module 4 Carriage Assembly sensors UL 2 The Power supply test starts and the Front Panel displays the following messages Starting Horsburgh Starting Nvm Accessing Nvm Starting AdcManagerHorus Starting Carriage E E m E E E Getting Carriage PCA Rev 10 11 O invent The Front Panel prompts you to verify the Carriage Assembly PCA revision The PCA Rev must be between 0 823 and 1 005 Carriage Assembly Carriage PCA Rev 1 001
62. tarting AcumenSupplies Reading Acumen Supplies Acumen Supplies OK Press any key to finish 21 The Front Panel shows the test complete display for a few seconds Ink Delivery System 23 Press any key to shutdown the printer Check Ink Supplies 1 Inthe Diagnostics menu scroll to 7 IDS and press OK Hl bca AXIS Paper Drive Electronics Module Carriage Assembly Sensors SOL 2 The Front Panel will show the 7 IDS submenu e Ink Delivery System e Check Ink Supplies 3 Inthe IDS submenu scroll to Check Ink Supplies and press OK to start the test 4 The Check Ink Supplies test starts and the front Panel displays the following messages E Starting Horburgh amp Mips E Starting Nvm O invent E Getting Part Number E Starting Supplies E Starting AcumenSupplies M Reading Ink Supplies 5 The Front Panel then displays Check Ink Supplies test results Use the Arrow keys to view the second results screen Check Ink Supplies F N 0K purge YES YES YES YES Ink 3 0ga O96 097 097 Ink CEY 128 128 130 129 OK purge YES YES YES YES Ink ho 097 091 095 098 Ink CC 129 122 131 130 Press UP DOWN to show next Window and OK to exit Check Ink Supplies kK nm K R YES TES YES YES 097 092 090 a94 129 122 130 125 Press UP DOWN to show next Window and OK to exit 6 Press OK to exit 7 The Front Panel shows the test complete display for a few seconds Ch
63. te the Drive Roller and the Overdrive in order to clean them 2 Prime Tubes gt Page 3 62 The purpose of this Service Utility is to Prime the Tubes when the Ink Tubes are NOT new and they need to be re primed or automatic priming was not completed correctly 3 SetSN gt Page 3 65 The purpose of this Service Utility is to set the Serial Number of the Printer 4 Reset Life Counters gt Page 3 66 The purpose of this Service Utility is to reset the internal life counters There are two submenus that allow you to E Reset ALL the counters related to a Preventive Maintenance Kit PMK E Reset only the counters related to a specific replaced part 5 Diagnostic Print gt Page 3 67 The purpose of this Service Utility is to print the Diagnostic Print in order to identify image quality problems 6 Set Time and Date gt Page 3 68 The purpose of this Service Utility is to set the Real Time Clock RTC of the Printer 7 Enable Disable Firewall gt Page 3 69 The purpose of this Service Utility is to enable or disable the built in system firewall Entering the Service Utilities Menu 1 Once the message Ready or Ready for paper is displayed on the front panel press the Menu key For information regarding the front panel buttons see Using the Front Panel Page 3 5 Ready Tor paper http NPL 4eCassel a1 http 16 25 94 30 O invent 2 To have the user to perform certain Service Utilities once insid
64. the following messages E Moving SVS to Wiping bider position E Moving SVS to Scrape position E Moving SVS to Snout Wipe position 9 The Front Panel then asks if you want to cap the Service Station Seryice Station Cap the Service Station YES Press UP DOWN to change and OK to select 10 Select YES to cap the Service Station or NO to skip this test 11 The test continues and displays the following messages E Capping Service Station O invent 12 The Front Panel displays the Service Station test results Seryice Station Moving SYS to Snout Wipe Capping Service Station Service Station OK Press any key to finish 13 Press any key to finish the test 14 The Front Panel shows the test complete display for a few seconds Seryice Station 15 The Front Panel prompts you to shutdown the printer to complete the test Service Station Press any key to shutdown the system 16 Press any key to shutdown the printer Primer Motor 1 Inthe Diagnostics menu scroll to 8 Service Station and press OK Pe Pope Urive Electronics Module Carriage Assembly Sensors SOL IDS Service Station 2 The Front Panel will show the 8 Service Station submenu 6 Service Station e Service Station e Primer Motor o 3 Inthe 8 Service Station submenu scroll to Primer Motor and press OK to start the test 4 The Primer Motor test starts and the front Panel displays the followi
65. tinue The Front Panel shows the test complete display for a few seconds Fress any key to shutdown the system Press any key to shutdown the printer 7 Ink Delivery System IDS The complete Ink Delivery System test consists of individual tests for the different components related to this subsystem These tests are E Ink Delivery System M Check Ink Supplies E Check Leakage O invent Diagnostic tests also need to be performed after removing or replacing certain printer components If you have removed or replaced printer components check the Service Calibration Guide to Removal and Installation to see which tests and calibrations you need to perform Refer to Page 6 8 Ink Delivery System If you get a system error code 22 n 10 during this test please refer to the system error code description on Page 2 11 for more information 1 Inthe Diagnostics menu scroll to 7 IDS and press OK Diagnostics menu Gl oga axle Paper Drive Electronics Module Carriage Assembly Sensors SOL 2 The Front Panel will show the 7 IDS submenu e Ink Delivery System P Check Ink Supplies Check Leakage 3 Inthe IDS submenu scroll to Ink Delivery System and press OK to start the test 4 The Ink Delivery System test starts and the front Panel prompts you to remove all the Ink Supplies Ink Delivery System remove all the Ink Press any key to proceed g 5 Remove all the Ink Cartridg
66. ts and then scan them 6 Once the Line Sensor has been calibrated the results will be displayed on the Front Panel Press OK to finish the calibration or press Back or Cancel to exit the calibration Line Sensor Calibration Y Offset Range 30 to 59 Y Offset got 43 x Offset Range 24 to 24 Offset got 14 x SVS Offset 1050 to 1050 A OVS Offset got 944 Press any key to exit 7 The Printer will now perform the Printhead Alignment When the following message appears on the front panel you must select whether you would like to continue with the calibration by pressing the OK key Press Back or Cancel to exit the calibration Line Sensor Calibration Press OK to proceed with Pen Alignment calibration or BACK CANCEL to exit 8 Once the Printhead Alignment is completed the following message will be displayed on the Front Panel Press the OK key to continue Printhead aliqnment Calibration successfully completed PressOK to continue If the Printhead Alignment fails for any reason a warning message will appear on the Front Panel In this case try the following E Enter the Front Panel menu and retry the Printhead Alignment If the Alignment completes successfully then perform the Color Calibration E f the Alignment fails again check the Alignment pattern to see if any of the Printheads are printing incorrectly If necessary perform a Printhead O invent Recovery through the Front Panel
67. unter for ALL parts included in a Preventative Maintenance Kit PMK Select Reset usage counters to reset the Life Counter of a single part Reset life counters H Reset Maintenance Kit usage Reset usage counters a lf you select Reset Maintenance usage which will reset the Life Counter for ALL parts included in a Preventive Maintenance Kit PMK you can choose from the following Preventive Maintenance Kits E Preventive Maintenance Kit 1 PMK1 see Preventive Maintenance kit 1 Page 7 5 Preventive Maintenance Kit 2 PMK2 see Preventive Maintenance Kit 2 Page 7 6 b If you select to Reset usage counters which will reset the Life Counter of a single part you can choose from the following parts E Tubes and Trailing Cable E Scan Axis Belt O invent Scan Motor Left Spittoon Right Spittoon Full Bleed Foams Aerosol Fans Carriage E Service Station 3 Once you have selected a Life Counter to reset the following message will be displayed on the Front Panel Press the OK key to reset the selected Life Counter or press Back Cancel to exit without resetting the Life Counter Scan Axis Tubes Usage Tubes AH Distance Covered 0 Trailing cable nEs Reset these life counters Press UK to accept or BACK CANCEL to exit If the Usage Counter information cannot be read the Front Panel will display Unable to get usage counter This could be a possible Firmware error In this case mak
68. ut 20 seconds M Service Menu Service Engineers Only From the main menu press and hold the Up and Cancel keys E Service Menu For users From the main menu press and hold the Down and Cancel keys O invent Entering the Diagnostic Tests Menu 1 Make sure the printer is switched OFF from the power switch on the front of the printer and NOT from the power switch on the back of the printer 2 For On Site Engineers hold the Up arrow key and the OK key down and switch the printer ON using the front power switch Wait until the LED of the power switch stops flashing usually after 20 seconds before releasing ALL three keys 3 Once inside the Service Tests Menu use the Arrow keys to scroll through the diagnostic test selections Press the OK key to begin a specific test when the required diagnostic test is highlighted oon Scan Axis pro Paper Drive Electronics Module Carriage Assembly Sensors 1 Scan Axis The complete Scan Axis test consists of individual tests for the different components related to the Scan Axis The subsystem that are included in this assembly are E Star Wheel Lifter E Automatic PPS Adjustment E Scan Axis Servosystem E Cutter You must perform the Scan Axis Test after O invent System Error Code 87 XZ System Error Code 42 XZ System Error Code 47 XZ System Error Code 73 XZ System Error Codes related to Scan Axis shutdown or Carriage jam
69. utdown the system 29 Press any key to shutdown the printer 6 Color Sensor ESP spectrophotometer The Color Sensor ESP spectrophotometer test diagnoses Failures of the Color Sensor located on the carriage Always run this test before replacing the Color sensor Diagnostic tests also need to be performed after removing or replacing certain printer components If you have removed or replaced printer components check the Service Calibration Guide to Removal and Installation to see which tests and calibrations you need to perform Refer to Page 6 8 1 Inthe Diagnostics menu scroll to 6 Color Sensor ESP spectrophotometer and press OK Scan Axis Paper Drive Electronics Module Carriage Assembly Sensors 2 The Color Sensor ESP spectrophotometer test starts and the front Panel displays the following messages Starting Horburgh Starting Carriage Starting Nvm Getting Part Number Getting Scan Axis size Starting Service Station Starting Scan Axis Moving SVS out of Sax O invent Homing Scan Axis Moving Carriage out of SVS Homing Service Station Starting Servicing Services Capping Service Station Starting ColorSensor 3 The Front Panel then prompts you to enable the Color Sensor ESP spectrophotometer SOL Disabled Do you want to enable YES Press UP DOWN to change and ENTER to select 4 Press OK to the enable the Color Sensor ESP spectrophotometer I
70. ve Electronics Module Carriage Assembly Sensors SUL IDS Service Station O invent 2 The Front Panel will show the 8 Service Station submenu 5 Service Station e Service Station e Primer Motor Aerqsol Fan 3 Inthe 8 Service Station submenu scroll to Aerosol Fan and press OK to start the test 4 The Aerosol Fan test starts and the front Panel displays the following messages E Starting Horsburgh and Mips E Starting Nvm E Starting TestsGpio E Getting Part number E Reading Aerosol Fan 5 The front Panel then prompts you switch on the Aerosol Fan Aerosol Fan switched Off Do you want to turn On YES Press UP DOWN to change and OK to select 6 Press OK to switch on the Aerosol Fan If you do not wish to switch on the Aerosol Fan use the Arrow keys to select NO and press OK 7 The test continues and the Front Panel displays the results Aerosol Fan On Off OK Fress any key to continue 8 Press any key to continue 9 The front panel prompts you to check if the Aerosol Fan is operating Is the Aerosol Fan switched Press UP DOWN to change and ENTER ta select 10 Listen carefully to check if the Aerosol Fan is operating 11 If it is operating use the Arrow keys to select YES and press OK If it is NOT operating select NO and press OK O invent 12 The Front Panel shows the test result Press any key to finish 13 Press any
71. y key to continue The Carriage Assembly Pens Voltage test starts and the Front Panel displays mM Reading Vpp The Front Panel then displays the Pens Voltage test results The result must be between 26 5 and 33 Volts Carriage Assembly Pens Voltage ppi 49 0641 Press OK to confirm and BACK CANCEL to reject If the results are correct press OK to accept the results If the results are not correct press Back Cancel to reject the results and FAIL the test The Carriage Assembly test continues and the Front Panel displays Starting Line Sensor Leds Starting Light Sensor Starting SVS Motor Starting Carriage Motor Moving SVS out of Sax Moving Carriage middle Initializing LineSensor The Front Panel then prompts you to load roll media Carriage Assembly raise the pinch Load Roll paper and Lower the pinch lever Press any key to proceed Load roll media For the LED test to work properly the paper must be loaded completely through the carriage path Press any key to continue The Carriage Assembly test continues and the Front Panel displays the result of each phase of the test O invent Setting LS low intensity For each color LED Blue Green Red and Amber Setting LS max intensity For each color LED Blue Green Red and Amber Checking Tolerance Deactivating LS Starting NvmLineSensor Initializing NvmLineSensor Getting LS Serial Number Reading LS Nvm
72. ys the following messages O invent Clear GPIO psu_sleep Clear GPIO psu_Carr Clear GPIO psu_Fan Checking Voltage Set GPIO psu_sleep Set GPIO psu_Carr Checking Voltage 8 The Front Panel prompts you to confirm that the carriage supply LED is switched on Scan Axis Has the carriage supply LED A been switched on TES Press UP DOWN to change and OK To select 9 Open the Window and verify that the LED is on The LED can be seen through the slots in the carriage cover 10 Press OK if the LED is on If the LED is not on or use the Arrow keys to select NO and press OK 11 The printer then continues the Scan Axis test As the test executes the Front Panel displays the following messages Booting Up Carriage Starting SVS Motor Getting Part Number Getting Scan Axis Size Preparing SVS Prog slow PWM scan Moving Carriage middle 12 The Front Panel prompts you to confirm that the Carriage has moved Scan Axis Preparing S 5 Prog slow PWM scan Moving carriage middle Did the motor move YES Press UP DOWN to change and OK To select 13 If the motor moved press OK to accept the result If the motor did not move use the Arrow keys to select NO and press OK 14 Press OK to continue 15 16 17 18 19 20 21 22 23 24 O invent The Front Panel prompts you to confirm that the Carriage has moved to the middle position Scan Axis Prepar

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