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86A155EV04-Power6 - Hardware Management

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1. C Doctor on page 44 Select System Unit gt Run All Selected 2 Did the system unit tests detect errors e No Go to Step 3 HMC problem determination Yes Continue with step 3 Use the PC Doctor diagnostics and the maintenance procedures for the type of PC that you are working on to isolate the failure and exchange customer replaceable units CRUs Refer to the publications listed in the Equivalent maintenance information for the HMC personal computer hardware on page 5 4 When the problem is repaired or if the problem cannot be isolated continue with Step 4 HMC problem determination on page 43 Step 3 HMC problem determination Attention This step requires HMC support assistance Contact HMC support before continuing 1 If you are directed to reload the HMC from the recovery DVD and then reload the backup profile and configuration data see Recovering the HMC 2 After reloading the machine code from the recovery DVD does the HMC start correctly 42 HMC models 7042 CR4 7042 C06 and 7042 C07 service No Contact your next level of support Yes This ends the procedure Step 4 HMC problem determination Note If you reach this step and you have not been able to isolate a failure contact your next level of support for assistance 1 Reinstall all CRUs that did not fix the problem 2 You must have performed a repair action to continue If you have not already done so verify the repair For inst
2. Step 3 HMC problem determination Step 4 HMC problem determination Testing the HMC P Testing for a power B Copyright IBM Corp 2007 2008 lt WWWWWwWwWHNe e 11 23 27 o 27 28 28 c 29 29 30 c U d 92 92 s 492 34 35 p90 326 oor u 97 87 38 38 39 39 40 41 42 42 42 42 43 43 43 iii Performing diagnostic procedures Performing system unit testing using PC Doctor Testing the modem connection to the managed system Testing the HMC modem connection Testing the HMC Ethernet adapter Testing the HMC disk drive Testing the HMC DVD RAM Drive Testing the HMC diskette drive Testing the HMC display Replacing an HMC Verifying that your HMC DHCP private P 19 configured correctly l Backing up critical HMC data Determining your HMC machine code version rand ee Preparing for HMC configuration s Shutting down logging off and disconmecing the HMC Logging off the HMC TIE Disconnecting from the HMC ee Appendix Notices Trademarks Electronic emission nos Class A Notices Terms and conditions iV HMC models 7042 CR4 7042 C06 and 7042 C07 service 43 44 44 44 46 47 48 49 50 sol v 299 53 54 OD OD v 02 OF des 58 58 62 Safety and environmental notices Safety notices may be printed throughout this guide DANGER notices call attention to a situation that is potentia
3. C Close the scheduled operations window d Repeat for each scheduled operation 7 Close the Customize Scheduled Operations window 8 Continue with Step 4 Record remote command status Step 4 Record remote command status In the navigation area select HMC Management Select HMC Configuration In the tasks list click Enable Disable Remote Command Execution Record whether the Enable remote command execution using the ssh facility check box is selected Click Cancel Continue with Step 5 Save upgrade data ens EZ You can save the current HMC configuration in a designated disk partition on the HMC Only save upgrade data immediately prior to upgrading your HMC software to a new release This action allows you to restore HMC configuration settings after upgrading 38 HMC models 7042 CR4 7042 C06 and 7042 C07 service Note Only one level of backup data is allowed Each time you save upgrade data the previous level of data is overwritten 1 SEE du 7 8 9 In the navigation area open the Licensed Internal Code folder Select HMC Code Update Select Save Upgrade Data Select Hard Drive and click Continue Click Continue to start the task Wait for the task to complete If the Save Upgrade Data task fails contact your next level of support before proceeding Note If the save upgrade data task fails do not continue the upgrade process Click OK Click Close Continue with Step 6 Upgrade the H
4. To do a scan of your HMC disk drive do the following 1 Power off the HMC 2 Power on the HMC 3 As the HMC is rebooting watch the HMC display After the second BroadCom Ethernet driver screen is displayed simultaneously press the CTRL key and the letter A key 4 From the list of options select Disk Utilities 5 Select Verify Disk Media The HMC will perform a scan of your disk drive PC Doctor Note For additional information about items in the previous list see the appropriate personal computer hardware maintenance manual To access the personal computer hardware maintenance documentation refer to the Equivalent maintenance information for the HMC personal computer hardware on page 5 PC Doctor PC Doctor is a set of diagnostic and system information tools included with the HMC In rack mounted HMC models PC Doctor is preinstalled on the system PC Doctor is included on the HMC Recovery CDs for Version 3 0 Release 3 or later for HMC models that are not rack mounted Note SO image support is available on CD ROM for the PC models 8485 4362 and the HMC models 7xxx C05 and 7xxx C06 or at the following web site http www ibm com SO image support is available on diskettes or CD ROM for the PC models 8305 8187 8141 and the HMC models 7xxx C03 and 7xxx C04 HMCs or at the following web site http www lenovo com Running PC Doctor on an HMC that is not rack mounted Before accessing the PC Doctor applic
5. countries to assist equipment owners in recycling their IT products Information on IBM product recycling offerings can be found on IBM s Internet sites at http www ibm com ibm recycle us Esta unidad debe reciclarse o desecharse de acuerdo con lo establecido en la normativa nacional o local aplicable IBM recomienda a los propietarios de equipos de tecnolog a de la informaci n TT que reciclen responsablemente sus equipos cuando stos ya no les sean tiles IBM dispone de una serie de programas y servicios de devoluci n de productos en varios pa ses a fin de ayudar a los propietarios de equipos a reciclar sus productos de TI Se puede encontrar informaci n sobre las ofertas de reciclado de productos de IBM en los siguientes sitios web de IBM http www ibm com ibm recycle us index shtml y http www ibm com ibm environment products index shtml Note This mark applies only to countries within the European Union EU and Norway Vi HMC models 7042 CR4 7042 C06 and 7042 C07 service Appliances are labeled in accordance with European Directive 2002 96 EC concerning waste electrical and electronic equipment WEEE The Directive determines the framework for the return and recycling of used appliances as applicable throughout the European Union This label is applied to various products to indicate that the product is not to be thrown away but rather reclaimed upon end of life per this Directive Remarque Cett
6. see Replacing an HMC For HMC parts information refer to the following Hardware Management Console HMC parts Because the personal computer that is used for your HMC can be serviced by the customer you are the service provider for your HMC 40 HMC models 7042 CR4 7042 C06 and 7042 C07 service To find links to the appropriate personal computer hardware maintenance information see Equivalent maintenance information for the HMC personal computer hardware on page 5 For removing and replacing HMC parts see Chapter 3 Removal and replacement procedures on For backing up critical disk drive information on the HMC refer to the Backing up critical HMC data topic e For restoring disk drive information on the HMC refer to Reinstalling the HMC machine code For checking modem settings refer to the Cabling the HMC topic Entry point for HMC problem determination Find the symptom you are having in the Symptom column of the following table Then perform the action described in the Action column Operator reported that the HMC did Go to Beginning HMC problem determination on page 42 not start but no other problems were reported Operator reported Communication Go to Testing Testing the HMC Ethernet adapter on page 46 HMC Ethernet Testing the HMC Ethernet adapter on page 46 on page 46 not active on the HMC Operator reported communication Go to Testing Testing the mod
7. 7310 C06 and 7042 C06 parts listing continued CRU CRU Bovbug HH eda ewe Cweidmhs WA ga HH mess rnc menne O 7 mee mena m9 Ema ewe Eme panel mount OOOO ewe rn ar ns OOOO O O 7 mme rn aea 7 ewe Cms HH o pc gna o 9we Cmdm S wes a mw kewa mew Ke best Sits Retainer Ki Vor optical and dakete vey HH we HH mem Bike 7 dew Chapter 4 Hardware Management Console parts 15 Table 7 7310 C06 and 7042 C06 parts listing continued continued Description Tier 1 Tier 2 Part number CRU CRU 39Y9783 Miscellaneous Kit clip insulator retainer oe 39Y9773 Modem cable see HMC modem cable part numbers on page 19 Tg 7042 C07 parts Machine type 7042 C07 use a personal computer machine type of 4367 32U for its base configuration To access the personal computer hardware maintenance manuals see Personal computer parts on page 11 Note Each PC hardware maintenance manual may reference more than one machine type in its title If necessary to cross reference to the original PC hardware maintenance manual make sure that you find the hardware maintenance manual for the PC machine type and model for the HMC that you are servicing The following illustration and table identifies the major components that make up the Model 7042 C07 IPHAU4
8. Drive e DVD RAM DASD disk drive Memory lower Run All Selected DCS e System Port Modem 16 4 Port Serial Ethernet Chapter 6 Troubleshooting the HMC 43 To access the HMC diagnostic information follow the procedures in Chapter 2 Diagnostics on page 5 Performing system unit testing using PC Doctor This section provides information to help you use the PC Doctor diagnostics For information on running PC Doctor go to Chapter 2 Diagnostics on page 5 Note Performing procedures other than those specified in the following steps might cause errors 1 Start the PC Doctor diagnostics 2 From the diagnostic selection display select either Diagnostics or Interactive Tests for a list of devices to test Devices that require manual intervention keyboard video mouse diskette optical drive might be selected from the interactive tests task bar Devices that do not require manual intervention processor system board I O ports fixed disks memory and predefined test sequences Run Normal Quick Test can be selected from the diagnostic task bar 3 Select the task containing the device or test and follow the instructions If you were instructed to Run All Selected continue with that selection 4 If the diagnostics report a failure on the PC hardware refer to the service documentation for the PC on which your HMC is based For PC hardware maintenance manuals to help isolate the problem to a e
9. HMC personal computer model b After each CRU is exchanged test the repair using the information in Performing system unit testing using PC Doctor on page 44 Select Hard Disk Drive problem area Did the disk drive test fail No Continue with the next step Yes Contact your next level of support 3 Ensure the following and then continue with the next step If you exchanged the disk drive and there are jumpers or tab settings on the new disk drive ensure that the settings are the same as the old drive If there is a SCSI cable terminating resistor device ensure it is secured to the cable and if necessary reattached to its original location on the PC Chapter 6 Troubleshooting the HMC 47 Go to Hard Disk Jumper Settings in the PC hardware maintenance manual See maintenance information for the HMC personal computer hardware on page 5 to access e hardware maintenance manual for your HMC personal computer model 4 If you exchanged the disk drive restore the HMC image to the new disk drive 5 Use the information in Performing system unit testing using PC Doctor on page 44 to test the PC Select Run All Selected problem area If the tests fail isolate the problem using the Beginning HMC problem determination on page 42 procedure If the tests run without errors turn off the PC power and then turn on the power Ensure that the system boots and the HMC screen is displayed This en
10. Then go to step Yes Go to step 6 6 Perform the following steps a Install the PC Doctor diskette into drive A of the HMC floppy drive b Shut down and restart the HMC and wait until the PC Doctor main menu is displayed C To run the Ethernet diagnostics select Diagnostics gt Other Devices Intel Ethernet Did the diagnostic pass No Go to step 7 Yes Go to step fo 7 Refer to the Ethernet hardware s hardware maintenance manual to determine if there are any internal settings or jumpers that might disable the Ethernet port Are there any internal settings or jumpers No Go to step 8 Yes Go to step 9 8 Replace the Ethernet hardware in the HMC This might be a PCI card or system board replacement depending on the HMC hardware Go to step 9 Set the internal settings jumpers to enable the Ethernet port on the HMC Go to step The failure does not seem to be in the HMC Testing the HMC disk drive Use this procedure to test the disk drive in the HMC 1 Did the disk drive test fail e No Go to step 5 on page 48 Yes Continue with the next step 2 Perform the following steps a Exchange the CRUs called by the diagnostics one at a time For CRU removal and replacement instructions refer to the PC hardware maintenance manual for the system on which you are working See Equivalent maintenance information for the HMC personal computer hardware on to access the hardware maintenance manual for your
11. applicable environmental regulations for disposal Contact a licensed professional waste disposal service to dispose of this material If an additional copy of the Safety Data Sheet is required please send the request to prodinfo us ibm com Safety and environmental notices ix X HMC models 7042 CR4 7042 C06 and 7042 C07 service Chapter 1 Hardware Management Console reference information Learn about maintaining and servicing the hardware management console HMC The HMC connects to one or more managed systems to perform various functions The HMC s primary functions include the following Providing a console for system administrators and service providers to manage server hardware Creating and maintaining a multiple partitioned environment on a managed system Detecting reporting and storing changes in hardware conditions Acting as a service focal point for service providers to determine an appropriate service strategy Displaying operating system session terminals for each partition The HMC is delivered with its machine code preinstalled on the disk drive After the system is installed and connected to a managed system you can perform system management tasks The HMC machine code does not have provisions for loading or running additional applications that are not related to hardware management or service All the tasks you need to maintain the managed system the underlying operating system and the HMC mach
12. attachment plug rated 15 amperes 250 volts For units intended to be operated at 230 volts outside the U S Use a cord set with a grounding type attachment plug The cord set should have the appropriate safety approvals for the country in which the equipment will be installed The power cords listed in the following table are specifically designed for a country or region and are usually available only in that country or region Note All power cords are considered a Tier 1 CRU Power cord part number Used in these countries and regions 1 1838574 Thailand Bahamas Barbados Bolivia Brazil Canada Costa Rica Dominican Republic Ecuador El Salvador Guatemala Guyana Haiti Honduras Jamaica Japan Netherlands Antilles Panama Peru Philippines Taiwan Trinidad West Indies Tobago United States of America Venezuela 2 6952301 Bahamas Barbados Bermuda Bolivia Brazil Canada Cayman Islands Colombia Costa Rica Dominican Republic Ecuador El Salvador Guatemala Guyana Haiti Honduras Jamaica Japan Korea South Liberia Mexico Netherlands Antilles Nicaragua Panama Peru Philippines Saudi Arabia Suriname Taiwan Trinidad West Indies United States of America Venezuela 3 13F9940 Argentina Australia China PRC New Zealand Papua New Guinea Paraguay Uruguay Western Samoa Chapter 4 Hardware Management Console parts 21 Power cord part number Used in these countries and regions 4 13F9979
13. be a member of one of the following roles Chapter 6 Troubleshooting the HMC 29 e Super administrator e Service representative To restore profile data do the following 1 In the Contents area select the managed system From the menu select Selected gt Profile Data gt Restore From the list of backup files select the profile information that you want to restore Select a restore option Click OK SR um Im Correcting an Error state for a managed system The Error state automatically generates a call to the service support center if the automatic call support function is enabled If the automatic call support function is not enabled contact your next level of support or your hardware service provider Correcting a Failed Authentication state for a managed system The Failed Authentication state can occur when the HMC access password for the managed system is not valid Perform the following procedure to correct a failed authentication state on your HMC 1 Do you have an HMC password Yes Enter the HMC password and choose from the following options If the managed system goes to Operating Power Off or Standby the authentication was successful This ends the procedure If the managed system goes to No connection Incomplete Recovery or Error state refer to Chapter 6 Troubleshooting the HMC on page 27 No Do you have an ASMI admin password Yes Continue with step No C
14. commands at the HMC to stop the system can cause unpredictable results in the data files Also the next time you start the system it might take longer if all applications are not ended before stopping the system To power off the HMC log in to the HMC and select Power off The HMC shuts down any applications that are running and then turns off the HMC Power on self test After power is turned on and before the operating system is loaded the system does a power on self test POST This test performs checks to ensure that the hardware is functioning correctly before the operating system is loaded During the POST codes indicating the progress of the POST might be displayed After the POST is complete the HMC operating machine code loads and a login prompt is displayed Power on a system using an HMC To power on a managed system complete the following steps 1 In the Navigation area expand the Systems Management icon 2 Expand the Servers icon 3 Select the check box next to the name of the desired server The tasks available for that server will be enabled 4 From the Tasks menu choose Operations gt Power on Follow any additional on screen instructions Power off a system using an HMC Attention If possible shut down the running logical partitions on the managed system before powering off the managed system Powering off the managed system without shutting down the logical partitions first causes the logical partitions t
15. equipment that will be attached to this product to properly wired outlets When possible use one hand only to connect or disconnect signal cables Never turn on any equipment when there is evidence of fire water or structural damage Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation and configuration procedures Connect and disconnect cables as described in the following procedures when installing moving or opening covers on this product or attached devices To Disconnect 1 Turn off everything unless instructed otherwise 2 Remove the power cords from the outlets 3 Remove the signal cables from the connectors 4 Remove all cables from the devices To Connect Turn off everything unless instructed otherwise Attach all cables to the devices Attach the signal cables to the connectors Attach the power cords to the outlets Turn on the devices D005 If you were directed here from the Beginning problem analysis procedure because your HMC is not functioning correctly continue with the Entry point for HMC problem determination on page 41 To perform other maintenance tasks on your HMC refer to the following procedures For general maintenance information on the base personal computer that is used to build the HMC see Chapter 2 Diagnostics on page 5 For instructions to replace an HMC
16. establish contact If the system is equipped with redundant service processors allow up to 20 minutes for this step Copyright IBM Corp 2007 2008 27 5 Verify physical network connectivity by performing the following steps a Verify that the HMC and the service processor are correctly connected to your Ethernet network b Verify that Ethernet link status is good on all network segments which exist between the HMC and the managed system c If you think the network might be the problem connect a cable from the HMC to the service processor and try pinging the failing system Then choose from the following options If the ping is successful replace the cables the way they were and correct the network problem After the network problem is resolved repeat this entire procedure If the ping is not successful replace the cables the way they were and continue with step d Reset the service processor See Resetting the service processor on page 32 6 If the problem is not resolved by any of the above steps contact your next level of support or your hardware service provider Correcting an ncomplete state for a managed system The Incomplete state can occur when the HMC failed to get all of the necessary information from the managed system To correct an Incomplete state perform the following steps 1 From the navigation area select Servers 2 From the contents area select the managed system 3 Select Tasks gt Oper
17. for equipment certified for home use Germany Compliance Statement Deutschsprachiger EU Hinweis Hinweis f r Gerate der Klasse A EU Richtlinie zur Elektromagnetischen Vertraglichkeit Dieses Produkt entspricht den Schutzanforderungen der EU Richtlinie 2004 108 EG zur Angleichung der Rechtsvorschriften ber die elektromagnetische Vertraglichkeit in den EU Mitgliedsstaaten und halt die Grenzwerte der EN 55022 Klasse A ein Um dieses sicherzustellen sind die Ger te wie in den Handb chern beschrieben zu installieren und zu betreiben Des Weiteren d rfen auch nur von der IBM empfohlene Kabel angeschlossen werden IBM bernimmt keine Verantwortung f r die Einhaltung der Schutzanforderungen wenn das Produkt ohne Zustimmung der IBM ver ndert bzw wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der IBM gesteckt eingebaut werden EN 55022 Klasse A Ger te m ssen mit folgendem Warnhinweis versehen werden Warnung Dieses ist eine Einrichtung der Klasse A Diese Einrichtung kann im Wohnbereich Funk St rungen verursachen in diesem Fall kann vom Betreiber verlangt werden angemessene Mafsnahmen zu ergreifen und daf r aufzukommen Deutschland Einhaltung des Gesetzes ber die elektromagnetische Vertraglichkeit von Geraten Dieses Produkt entspricht dem Gesetz ber die elektromagnetische Vertr glichkeit von Ger ten EMVG Dies ist die Umsetzung der EU Richtlinie 2004 108 EG in der Bundesrepublik Deutschland Zulass
18. manage an existing server continue with Preparing for HMC configuration on page 54 Note For a complete list of HMC supported external cables refer to the Serial attached SCSI cable 26 HMC models 7042 CR4 7042 C06 and 7042 C07 service Chapter 6 Troubleshooting the HMC Learn how to correct a No connection Incomplete Recovery or Error state on a system managed by an HMC Correcting a No connection state for a managed system The No connection state can occur when the HMC is not connected or the connection with the managed system failed Use this procedure for a system that was previously connected to the same HMC and is now in No connection state If you have a new system a new HMC or have moved your system to a different HMC refer to Correcting a connection problem between the HMC and a managed system on page 31 1 Obtain the IP address for the managed system s service processor by performing the following steps a b On the HMC right click the desktop and select terminal gt rshterm The restricted shell command line interface opens At the terminal issue the command 1ssysconn r all Information similar to the following is displayed resource type sys type model serial num 9117 570 100729E sp unavai lable ipaddr 10 0 0 247 alt ipaddr unavailable state No Connection conne ction error code Connecting 0000 0000 00000000 At the terminal issue the ping command to the address of the failing
19. potential effects of batteries and accumulators on the environment and human health due to the potential presence of hazardous substances For proper collection and treatment contact your local IBM representative This notice is provided in accordance with Royal Decree 106 2008 of Spain The retail price of batteries accumulators and power cells includes the cost of the environmental management of their waste For California Perchlorate Material special handling may apply See www dtsc ca gov hazardouswaste The foregoing notice is provided in accordance with California Code of Regulations Title 22 Division 4 5 Chapter 33 Best Management Practices for Perchlorate Materials This product part or both may include a lithium manganese dioxide battery which contains a perchlorate substance vili HMC models 7042 CR4 7042 C06 and 7042 C07 service Water cooling systems If this product contains a water cooling system the following paragraph applies The system contains 0 1 Benzotriazole Aqueous Solution supplied by Sigma Aldrich Corporation A Safety Data Sheet is supplied with the product which should be referenced for first aid handling personal protection disposal and other relevant information This chemical solution is classified as nonhazardous according to European Union Directive 67 548 EEC however it is recommended that eye protection be used when handling the chemical Observe all federal provincial state local and other
20. product may contain one or more sealed lead acid nickel cadmium nickel metal hydride lithium or lithium ion batteries Consult your user manual or service manual for specific battery information The battery must be recycled or disposed of properly Recycling facilities may_not be available in your area For information on disposal of batteries outside the United States go M S ae con ee D RU VR RI Pbi contact your local waste disposal facility In the United States IBM has established a return process for reuse recycling or proper disposal of used IBM sealed lead acid nickel cadmium nickel metal hydride and other battery packs from IBM Equipment For information on proper disposal of these batteries contact IBM at 1 800 426 4333 Please have the IBM part number listed on the battery available prior to your call For Taiwan Please recycle batteries amp Z 55 AK For the European Union Safety and environmental notices vii Note This mark applies only to countries within the European Union EU Batteries or packaging for batteries are labeled in accordance with European Directive 2006 66 EC concerning batteries and accumulators and waste batteries and accumulators The Directive determines the framework for the return and recycling of used batteries and accumulators as applicable throughout the European Union This label is applied to various batteries to indicate that the battery is not to be thrown away but rather reclaimed
21. replace the system board perform the firmware update procedure for your HMC personal computer Attention Refer to the information label located inside the system unit cover for any model specific information To perform the firmware BIOS VPD update procedure perform the following steps 1 To find documentation about the base HMC personal computer and its components see maintenance information for the HMC s personal computer hardware on page 9 2 Review the section in your HMC personal computer information for Updating the firmware 3 Perform the procedures to update the new system board with the latest BIOS firmware 4 Perform the procedures to update the vital product data VPD information with the machine type model and serial number for the HMC 5 Return the HMC to normal operations 10 HMC models 7042 CR4 7042 C06 and 7042 C07 service Chapter 4 Hardware Management Console parts Contains illustrations part descriptions and part numbers that are used when ordering replacement parts for your Hardware Management Console HMC Personal computer parts Contains part number information for parts used in assembling your HMC Note FRU parts and part numbers are subject to update due to our parts system substitution update policy With our parts system substitution update policy we make every effort to supply you with the latest components available for your model HMC The following table contains a cross refere
22. step 2 Select Back up Critical Console Data E Chapter 6 Troubleshooting the HMC 37 3 Select an archive option You can back up to a DVD in the HMC a remote system mounted to the HMC file system for example NFS or send the backup to a remote site using File Transfer Protocol FTP To back up to DVD choose Back up to DVD on local system and follow the instructions To back up to a mounted remote system choose Backup to mounted remote system and follow the instructions To back up to a remote FIP site choose Send backup critical data to remote site and follow the instructions 4 Continue with Step 3 Record the current HMC configuration information Before you upgrade to a new version of HMC software as a precautionary measure record HMC configuration information To record HMC configuration information follow these steps 1 In the navigation area open HMC Management 2 Select HMC Configuration 3 In the tasks list select Schedule Operations The Scheduled Operations window opens with a list of all managed systems 4 Select the HMC you plan to upgrade and click OK All scheduled operations for the HMC are displayed 5 Select Sort gt By Object 6 Select each object and record the following details Object Name Schedule date Operation Time displayed in 24 hour format Repetitive if Yes perform the following steps a Select View Schedule Details b Record the interval information
23. system In the previous example you would type ping 10 0 0 247 2 Choose from the following options f the ping is successful go to step If the ping is not successful go to step 4 3 If the ping test is successful perform the following steps a If your system is equipped with a control panel ensure that there are no steady nonscrolling reference codes displayed on the panel Note A steady reference code might indicate a hardware problem Contact your next level of support or your hardware service provider b Restart the HMC If restarting the HMC does not resolve the problem contact your next level of support or your hardware service provider 4 If the ping test is not successful perform the following steps a If your system is equipped with a control panel ensure that there are no steady nonscrolling reference codes displayed on the panel Note A steady reference code might indicate a hardware problem Contact your next level of support or your hardware service provider b If your system has a control panel check to see if the power light is on c Choose from the following options If there is power to the managed system go to step on page 28 If there is no power to the managed system refer to HMC and system power on and power off procedures on page 32 ocedures on page 32 After the power is restored wait 5 minutes for the service processor to restart and the HMC to re
24. upon end of life per this Directive Les batteries ou emballages pour batteries sont tiquet s conform ment aux directives europ ennes 2006 66 EC norme relative aux batteries et accumulateurs en usage et aux batteries et accumulateurs us s Les directives d terminent la marche suivre en vigueur dans l Union Europ enne pour le retour et le recyclage des batteries et accumulateurs us s Cette tiquette est appliqu e sur diverses batteries pour indiquer que la batterie ne doit pas tre mise au rebut mais plut t r cup r e en fin de cycle de vie selon cette norme Pur 1 Sl dii T UHD N r SIZE EU Cat ZHP ET 2006 66 EC 23 ZIL ARE G dicU Ed CORRS ITU L EB BE Uv TU EERE AED OHBIL WAA TU L E OBRE U HT FLDRFEERHTUHSLOT U Ab I Ht so thA AEEY TOSAR RRIAT t LI BIH TEEN ET DENTE ir5n54151 SsI TEAO0OrvrUy I REBSASUCUES In accordance with the European Directive 2006 66 EC batteries and accumulators are labeled to indicate that they are to be collected separately and recycled at end of life The label on the battery may also include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but use the collection framework available to customers for the return recycling and treatment of batteries and accumulators Customer participation is important to minimize any
25. verify the following customer replaceable parts in the order listed a Communications cable b Modem If the modem test did not return with Passed replace the modem If the dial tone did not return with Detected verify the telephone line operation then retest If the failure reoccurs replace the modem Testing the HMC Ethernet adapter Use this procedure to test the Ethernet adapter in the HMC 1 Is the Ethernet port currently functioning though normal operation of the HMC e No Go to step Yes This ends the procedure Are the Ethernet configuration values set correctly IP address subnet mask and so on No Set the Ethernet configuration values to their correct settings Then go back to step 1 Yes Go to step B Can the IP address of the HMC be pinged by another system that should be able to see the HMC on the network e No Go to step 4 on page 47 e Yes Go to step 9 on page 47 46 HMC models 7042 CR4 7042 C06 and 7042 C07 service 4 Is the Ethernet cable attached correctly to the HMC and the network No Attach the HMC to the network using an Ethernet cable with the correct pinout Then go to step 1 on page 46 Yes Go to step b 5 Is the Ethernet cable the correct pinout There are two types of Ethernet cables in use which are distinguished by different pinouts The network will determine which version of cable to use No Replace the Ethernet cable with the correct version
26. with the HMC but you can attach either Serial 1 is supported for an external modem These ports are supported for a USB keyboard mouse flash memory or USB diskette drive The Ethernet port is used as the HMC s primary network connection The HMC does not support the use of parallel Serial 2 or systems management Ethernet ports Attach the monitor cable to the monitor connector and tighten the screws Attach the power cord to the monitor d Ensure that the voltage selection switch on the HMC is set to the voltage used in your world region The voltage selection switch is red and is located near the power connector Move the switch so that the voltage used in your world region is displayed e Plug the power cord into the HMC f Connect the keyboard and mouse to the Universal Serial Bus USB ports on the HMC You can connect the keyboard and mouse to the USB ports on the front or back panels 5 Connect the modem Note During the installation and configuration of the HMC the modem might automatically dial out as the HMC follows routine call out procedures This is usual behavior If you are connecting an external modem do the following a Optional Install the external modem into a rack b If you have not already done so connect the modem data cable to the external HMC modem c Connect the modem data cable to the system port on the HMC labeled with the following symbol PHA D 2 0 d Use the telephon
27. 31 0 gt N gt 9 oo A Q A e TS 4 A Oo UX D ZU n NK I 4 0 amp d 4 d fp X R BE 7 k N A ve E Q o S gt Kt Ke K A gt g p S 2l AS b SS AW o 4 SGG S A LB S ZA G d E G 5 S GY 2 V We A YY ei i L 7 N Ji p 2 U BAAN IE gt E A IS Figure 5 Model 7042 C07 parts illustration Co Notes 1 Field replaceable units FRUs must be serviced only by an authorized service provider 2 Customer replaceable units CRUs can be replaced by the customer A definition of Tier 1 and Tier 2 CRUS for this model HMC is Tier 1 CRU Uses a procedure that a customer can perform without input from a service provider The procedure used to service this type of component is usually required to be done by the customer Tier 2 CRU Uses a procedure that a customer can perform but may require support from a service provider The procedure used to service this component is usually not required to be done by the customer 3 If the part you are replacing is not identified as being either Tier 1 or Tier 2 call your service provider to service the FRU 16 HMC models 7042 CR4 7042 C06 and 7042 C07 service Table 8 7042 C07 parts listing Index Description Tier 1 Tier 2 Part number CRU CRU 1 Chassis assembly non redundant power supply without diskette aa 44X0386 drive Control panel assembly o pots 44E7571 Dual USB connector assembly cable ma 26K7340 Half Height DVD RAM drive 43W8467 5 Dis
28. Afghanistan Algeria Andorra Angola Austria Belgium Benin Bulgaria Burkina Faso Burundi Cameroon Central African Rep Chad China Macau S A R Czech Republic Egypt Finland France French Guiana Germany Greece Guinea Hungary Iceland Indonesia Iran Ivory Coast Jordan Lebanon Luxembourg Malagasy Mali Martinique Mauritania Mauritius Monaco Morocco Mozambique Netherlands New Caledonia Niger Norway Poland Portugal Romania Senegal Slovakia Spain Sudan Sweden Syria Togo Tunisia Turkey former USSR Vietnam former Yugoslavia Zaire Zimbabwe 6 14F0015 Bangladesh Burma Pakistan South Africa Sri Lanka 7 14F0033 Antigua Bahrain Brunei Channel Islands China Hong Kong S A R Cyprus Dubai Fiji Ghana India Iraq Ireland Kenya Kuwait Malawi Malaysia Malta Nepal Nigeria Polynesia Qatar Sierra Leone Singapore Tanzania Uganda United Kingdom Yemen Zambia 8 i 14F0051 Liechtenstein Switzerland 9 14F0069 Chile Ethiopia Italy Libya Somalia 22 HMC models 7042 CR4 7042 C06 and 7042 C07 service Chapter 5 Cabling the HMC Connect the Hardware Management Console HMC cables connect the Ethernet cable and connect the HMC to a power source If the physical HMC is not located within 8 meters 25 feet away from the managed system you must supply a separate system that can access the Internet using a Web browser This system must be within 8 meters 25 feet of the managed
29. CRU Uses a procedure that a customer can perform without input from a service provider The procedure used to service this type of component is usually required to be done by the customer Tier 2 CRU Uses a procedure that a customer can perform but may require support from a service provider The procedure used to service this component is usually not required to be done by the customer 3 If the part you are replacing is not identified as being either Tier 1 or Tier 2 call your service provider to service the FRU Table 6 7310 C06 and 7042 C06 parts listing CRU CRU Chassis assembly non redundant power supply Front panel assembly s pf BEZ po i ptf Diskette drive ara ELE NUR EN pt 3 frronepanctassembly 6 Diskette drive bezel 25R8857 Bezel upper 42C8912 14 HMC models 7042 CR4 7042 C06 and 7042 C07 service Table 6 7310 C06 and 7042 C06 parts listing continued 9 Hard disk Hard disk drive SATA 80 GBsimpleswap SATA 80 GB Hard disk drive SATA 80 GBsimpleswap swap 8M30 S ri S u G sim bare ramos H Ow laaa O aR G H H Eom RHH aree i p5 inch disk drive H H 7 oo e H 9wem 1s sas sata conor H emm s jMewweswi Ga e La meam o BEE ewe s meer smaek H o x jMmeysum wmm m jemmeme H 7 meh Iae vredet porso 7 HOW 7310 C06 parts listed in the following table are not illustrated Table 7
30. Class A Information Technology Equipment and conforms to the standards set by the Voluntary Control Council for Interference by Information Technology Equipment VCCI In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Electromagnetic Interference EMI Statement People s Republic of China FS Bg Ik A RPO EHR K O RR ERE ERa TIL ERER E TRE AP R F PERM 3 9 TF BS E Declaration This is a Class A product In a domestic environment this product may cause radio interference in which case the user may need to perform practical action Electromagnetic Interference EMI Statement Taiwan E bm iB Fe B SUE de HE E ES BT ABEST E ie RATE HE f XUFo PAF SCRE RRM HE 2638 SOHN R o The following is a summary of the EMI Taiwan statement above Warning This is a Class A product In a domestic environment this product may cause radio interference in which case the user will be required to take adequate measures IBM Taiwan Contact Information RBU GERD RIEME AJIN I ER EE a ES I 1 D zer Saal fa a4 0800 016 888 60 HMC models 7042 CR4 7042 C06 and 7042 C07 service Electromagnetic Interference EMI Statement Korea ot 7 7 o ev zu At uo zb Bo EI Please note that this equipment has obtained EMC registration for commercial use In the event that it has been mistakenly sold or purchased please exchange it
31. EE B Modem cable see HMC modem cable part numbers on pf a page 19 se 19 7310 C06 and 7042 C06 parts Machine type 7310 C06 and 7042 C06 use a personal computer machine type of 4362 52U for its base configuration To access the personal computer hardware maintenance manuals see Personal computer parts on page 11 Chapter 4 Hardware Management Console parts 13 Note Each PC hardware maintenance manual may reference more than one machine type in its title If necessary to cross reference to the original PC hardware maintenance manual make sure that you find the hardware maintenance manual for the PC machine type and model for the HMC that you are servicing The following illustration and table identifies the major components that make up the Models 7310 C06 and 7042 C06 JI Ll A IZA Q RI gt S e SS X e 0 GE IE m Frei E Q M LS P FA 6 IK GR N F A 25 OR amp Pr C A F a X f A o x In U lt C Ae o l 2 amp K gt ACA zy Ir G c H 4 x NA 2 1 JF 4 IF p 6 QQ 2 C gt II x d G IF NS p Io x P N f PLZ per e 2 IFA gt 2 Us l Figure 4 Models 7310 C06 and 7042 C06 parts illustration IPHAU431 0 Notes 1 Field replaceable units FRUs must be serviced only by an authorized service provider 2 Customer replaceable units CRUs can be replaced by the customer A definition of Tier 1 and Tier 2 CRUs for this model HMC is Tier 1
32. Hardware Management Console models OA2 CRA 042 CO6 and 042 C07 Service Guide S lt L Q Y LL ESCALA Hardware Management Console models 7042 CR4 042 CO6 and 7042 CO7 Service Guide Hardware November 2008 BULL CEDOC 357 AVENUE PATTON B P 20845 49008 ANGERS CEDEX 01 FRANCE REFERENCE 86 Al 55EV 04 The following copyright notice protects this book under Copyright laws which prohibit such actions as but not limited to copying distributing modifying and making derivative works Copyright IBM 2007 2008 Copyright Bull SAS 2007 2008 Printed in France Trademarks and Acknowledgements We acknowledge the rights of the proprietors of the trademarks mentioned in this manual All brand names and software and hardware product names are subject to trademark and or patent protection Quoting of brand and product names is for information purposes only and does not represent trademark misuse The information in this document is subject to change without notice Bull will not be liable for errors contained herein or for incidental or consequential damages in connection with the use of this material Contents Safety and environmental notices Chapter 1 Hardware Management Console reference information Identifying your HMC Managed system operation HMC system diagnostics Power on the HMC Power off the HMC Power on self test Specifications and system unit iseations Cable th
33. If an IP address is displayed in the Ishmc n output and not in the Issysconn r all output that IP address was assigned by the HMC DHCP server However it is not a current connection on the HMC The DHCP server keeps a history of all IP address assignments in the event that the connection is re established The DHCP server might also have assigned an IP address if an unknown device on the private network requested a DHCP IP address from the HMC 7 If the HMC is managing servers on both a private and a public network any connections to the service processor on the public network not in the private network address range must also be identified and removed from this list If there are no IP adresses remaining in the list that contains the lssyconn r all output the HMC DHCP server has assigned all of the system IP addresses and the network configuration is working correctly 8 If there are any IP addresses not removed from the list taken from the Issysconn r all command this address was not assigned by the HMC s DHCP server These IP address assignments must be corrected so that they can be automatically reassigned by the HMC DHCP server Contact an authorized service provider and request that someone correct the manually assigned IP addresses that you have identified If you have followed this procedure and not all of your connections appear to be active call an authorized service provider for additional support Backing up critical HMC da
34. MC software from Version 6 to Version 7 Step 6 Upgrade the HMC software from Version 6 to Version 7 To upgrade the HMC software do the following 1 2 3 Insert the HMC Product Installation DVD RAM into the DVD RAM drive Select Upgrade and click Next When the message is displayed choose from the following options If you have saved upgrade data during the previous task continue with the next step If you did not save upgrade data previously in this procedure you must save the upgrade data now before you continue 4 Select Upgrade from media and click Next 9 Confirm the settings and click Finish Follow the on screen prompts Note If the screen goes blank press the space bar to view the information The first DVD can take approximately 20 minutes to install 7 When prompted remove the first media and then insert the second media into the DVD RAM drive 10 11 12 13 Select 1 Install additional software from media and press Enter Press any key to confirm the installation The HMC will display status messages while it installs the packages When the second media installation is complete remove the media from the drive and close the drawer Select Option 2 Finish the installation and press Enter The HMC will complete the booting process Accept the License Agreement for Machine Code twice At the login prompt log in using your user ID and password The HMC code installation is com
35. Support guide Then click the Go icon 8 Click on the link that appears below Service Support guide 9 Click on the file link number listed below File link The file for the hardware maintenance manual will open 7310 CR4 and 7042 CR4 parts Models 7310 CR4 and 7042 CR4 use a personal computer machine type of 7978 Model 42U for its base configuration To access the personal computer hardware maintenance manuals see Darts Note Each PC hardware maintenance manual may reference more than one machine type in its title If necessary to cross reference to the original PC hardware maintenance manual make sure that you find the hardware maintenance manual for the PC machine type and model for the HMC that you are servicing O Copyright IBM Corp 2007 2008 11 The following illustration and table identifies the major components that make up the Models 7310 CR4 and 7042 CR4 IPHAU430 0 Figure 3 Models 7310 CR4 and 7042 CR4 parts illustration Notes 1 Field replaceable units FRUs must be serviced only by an authorized service provider 2 Customer replaceable units CRUs can be replaced by the customer The CRUs are defined as either Tier 1 or Tier 2 as follows Tier 1 CRU Procedure that a customer can perform without input from a service provider The procedure used to service this type of component is usually required to be done by the customer Tier 2 CRU Procedure that a customer can perform but may require sup
36. To restore the HMC data you must be a member of one of the following roles super administrator operator service representative Select the data restoration procedure based on the data archiving method used If the critical console data has been archived on a DVD do the following 1 Select 1 Restore Critical Console Data from the menu displayed at the end of the HMC reinstallation 2 Insert the DVD containing the archived console data On the first boot of the newly installed HMC the data is automatically restored If the critical console data from a remote server do the following 1 Manually reconfigure network settings to enable access to the remote server after the HMC is newly installed For information about configuring network settings see Configuring the HMC In the Navigation area click the Licensed Internal Code Maintenance icon In the Contents area click the HMC Code Update icon Select Restore Remote Console Data Select the type of remote restoration prope us 9 du Follow the directions on the window to restore the critical console data The data automatically restores from the remote server when the system is rebooted Chapter 6 Troubleshooting the HMC 35 Setting up the network interface as a startup device This section describes how to enable the F12 function key to set up the network interface as a startup device On some HMC models the F12 function key is not enabled for use when the HMC i
37. a classe A respecte est conforme a la norme NMB 003 du Canada European Community Compliance Statement This product is in conformity with the protection requirements of EU Council Directive 2004 108 EC on the approximation of the laws of the Member States relating to electromagnetic compatibility IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the product including the fitting of non IBM option cards This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to European Standard EN 55022 The limits for Class A equipment were derived for commercial and industrial environments to provide reasonable protection against interference with licensed communication equipment European Community contact IBM Technical Regulations Pascalstr 100 Stuttgart Germany 70569 Tele 0049 0 711 785 1176 Fax 0049 0 711 785 1283 E mail tjiahn de ibm com Warning This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures VCCI Statement Japan SNE PHUBRES ES RESAERMABBS VCCI DEE CHOC TFAZAGRMRHEECT TOREA RERA TEATA LER HEREIRELTLEDSNET OUBSIUTEBE DIU CE HY SLT LIEU dT The following is a summary of the VCCI Japanese statement in the box above Appendix Notices 59 This product is a
38. all the HMC machine code you can restore the backup data that you created to recover our critical console information For information about how to restore the HMC backup data see Restoring critical HMC data on page 35 To reinstall the HMC machine code you must be a member of one of the following roles super administrator operator service representative Note If the F12 function key is not enabled see Setting up the network interface as a startup device on to enable it To reinstall the HMC machine code do the following 1 Shut down and power off the HMC If necessary see Shutting down logging off and disconnecting the HMC on page 55 2 If you are installing the HMC interface or machine code from the network go to step 3 If you are installing the HMC interface or machine code from recovery media do the following a Install the recovery media b Power on the HMC The HMC powers on from the media and displays the Backup Upgrade Restore Install window Select the Install option and click Next Select Install from media Click Next When prompted to install the additional media Select 1 Install additional software from media ew Q O Select 1 Restore Critical Console Data from the menu to restore data from a DVD This completes this procedure 3 Prior to reinstalling the HMC interface or machine code from a network ensure the following is in place a The network boot se
39. and restart Note If you are using a CD or diskette to load PC Doctor shut down and restart the HMC and wait until the PC Doctor main menu is displayed Click Diagnostics gt Other Devices gt Modem to perform the modem diagnostic test Did the diagnostic pass No Go to step 8 e Yes Go tofo Is the modem connected correctly to a working telephone line or equivalent Note This can be checked by connecting a known good telephone to the line in place of the modem and making a telephone call e No Correctly connect the telephone line or equivalent to the modem Go to step 1 on page 44 After completing the telephone line and modem verification test continue with step 9 Yes Go to step fo Verify the COM port by performing the following steps a Disconnect the modem cable from the COM port of the HMC b Select Diagnostics from the top menu c Select System Ports from the pull down menu The SERIAL PORT TEST CATEGORY screen displays d Ensure the following On desktop HMC models IRQ numbers 4 and 3 are assigned to COM 1 and COM 2 and the planar to COM 2 connector cable is present and correctly installed On rack mounted models IRQ number 4 is assigned from COM 1 Note If the preceding information is not correct the COM port might be disabled or might be incorrectly configured This can be resolved by accessing the setup utility by pressing the F1 key during power on Chapter 6 Troubles
40. ardware Maintenance Manuals number plate of your HMC HMM 7310 CR4 and 7042 CR4 7978 Model 42U or 7978 Model PBT 41w1484 7310 C06 and 7042 C06 4362 Model 52U or 4362 Model PAT 43w6957 7042 C07 4367 Model 32U 43w7064t For the latest information regarding maintenance of your HMC PC system board specifications and parts refer to the PC hardware maintenance manuals To obtain the latest versions of these publications through the IBM web site follow this procedure Go to the BMS Web site at http www ibm com Select Support amp downloads Go to OSelect product or service type for support and expand the Choose support type box Select System x from the menu listing and then select the Go icon oN Copyright IBM Corp 2007 2008 5 d On the right side of the menu locate the Quick path box and type in the PC model that corresponds to your HMC then select Go Select the Troubleshooting tab located on the support menu In the Available topics box select Service Support guide Then click the Go icon Click on the link that appears below Service Support guide Click on the file link number listed below File link The file for the hardware maintenance manual will open re Diagnostics test and recovery The following tools are available to help identify and resolve hardware related problems Power on self test POST POST beep codes Error code format Sector disk drive scanning procedure
41. ation on the HMC create a bootable diskette referred to as the PC Doctor diskette in this topic To create the diskette 1 Insert volume 2 of HMC Recovery CD into the CD drive 2 Select Start My Computer 3 Open the CD and go to the pc diag directory 4 Open the readme file and follow the instructions for creating the PC Doctor diskette using the pc diag exe tool To run PC Doctor 1 Power off the HMC 6 HMC models 7042 CR4 7042 C06 and 7042 C07 service 2 Insert the PC Doctor diskette that you created 3 Power on the HMC If the HMC does not read the PC Doctor diskette upon startup the problem might be due to the startup sequence To make the PC Doctor diskette the primary startup media do the following 1 Power off the HMC Power on the HMC and when the Setup Utility prompts during startup press F1 Select the Startup tab Highlight Startup Sequence and press Enter OF Ju Under Primary Startup Sequence make sure the first startup device is set to Removable Then follow the remainder of the instructions on the screen to complete the procedure Running PC Doctor on a rack mounted HMC Note e A rack mounted HMC has PC Doctor preinstalled in read only memory R M The diagnostics are run from ROM there is no boot media required If you are directed by a your service provider you can obtain and install updated versions of PC Doctor The updates for PC model 7978 and HMC 7xxx CR4 can be ob
42. ations gt Rebuild Managed System 4 Choose from the following options If the state remains as Incomplete rebuild the managed system several more times If the state goes to Recovery see Correcting a Recovery state for a managed system If the state does not remain as Incomplete or go to Recovery continue with the next step 5 Reset the connection from the HMC See Resetting the managed system connection from the HMC If the connection still fails continue with the next step 6 Restart the HMC Then choose from the following options This next step might take several minutes to complete If the state goes to Recovery see Correcting a Recovery state for a managed system If the state remains Incomplete perform the following steps a Verify that there is a redundant HMC b Verify that no one is entering commands from the alternate HMC c Repeat step 1 through 6 If the connection still fails continue with the next step 7 If the problem persists contact your next level of support or your hardware service provider Correcting a Recovery state for a managed system The Recovery state can occur when the save area in the service processor assembly is not synchronized with the HMC database To recover from the Recovery state perform the following steps 1 Recover partition data For details see Recovering partition data on a managed system on page 29 If this resolves the problem this ends
43. ds the procedure Testing the HMC DVD RAM Drive Use this procedure to test the DVD drive in the PC for the HMC 1 48 Determine the media in the DVD RAM drive Compact Disk Recordable CD R similar to a CD DVD RAM media cartridge Is the media a CD R No Go to step 4 Yes Continue with the next step Perform the following steps a Clean the compact disk as follows Hold the disk by its edges Do not touch the surface Remove dust and fingerprints from the surface by wiping from the center to the outside using a dry soft cloth b Reinstall the CD with the label side facing up C Continue with the next step Retry the failing task using the original media Does the failure occur again No Continue with the next step Yes Go to step A This ends the procedure Ensure the write protect tab is in the disabled down position Was the write protect tab in the disabled down position No Go to step B e Yes Continue with the next step Perform the following steps a With the original media in the drive note the following If you are attempting a restore procedure turn off the PC power For any other operation shut down the HMC and then turn off the PC power Note For shutdown procedures see HMC and system power on and power off pue b Turn on the PC power and test the DD RAM drive using the information i in Performing c Select DVD RAM Drive roblem area d When th
44. dware This procedure might direct you to procedures in various sections of this information or to personal computer maintenance information Step 1 HMC problem determination 1 If the HMC is running shut down the console by exiting the graphical user interface The PC power turns off automatically If the PC cannot turn off the power then turn the power switch off 2 Turn on the HMC power 3 Watch the console and allow enough time for the system to complete the POST and load the HMC machine code 4 Watch and listen for the following failing symptoms during power on POST error condition e A series of beeps that indicate an error condition The HMC login screen and user interface fails to start A reference code or any other error information is displayed 5 Do you have any of the failing symptoms during power on No Continue with step Yes Go to the Equivalent maintenance information for the HMC personal computer hardware on 6 Perform system unit testing using PC Doctor For details see Performing system unit testing using PC Doctor on page 44 7 Does the PC Doctor diagnostics diskette start and allow tests to be run on the PC system unit e No Go to Testing for a power problem on page 43 e Yes Go to Step 2 HMC problem determination Step 2 HMC problem determination 1 Perform system unit testing using PC Doctor For details see Performing system unit testing using PC Doctor on page 44
45. e HMC External ac power cable for the HMC Chapter 2 Diagnostics Chapter 3 Removal and replacement procedures Chapter 4 Hardware Management Console parts Chapter 5 Cabling the HMC Chapter 6 Troubleshooting the HMC Correcting a No connection state for a managed system Correcting an Incomplete state for a managed system Correcting a Recovery state for a managed system Recovering partition data on a managed system Restoring profile data Correcting an Error state for a G system Correcting a Failed Authentication state for a managed system Correcting a connection problem between the HMC and a managed systers Resetting the managed system connection from the HMC Resetting the service processor HMC and system power on and power off Be is Reinstalling the HMC machine code Back up partition profiles Restoring critical HMC data l Setting up the network interface as a startup eve Upgrading the machine code on an HMC from Version 6 to Version 7 Step 1 Obtain the upgrade Step 2 Back up critical console calender Step 3 Record the current HMC configuration len Step 4 Record remote command status Step 5 Save upgrade data Step 6 Upgrade the HMC ar from veron 6 to on 7 Step 7 Verify that the HMC machine code upgrade installed es HMC problem analysis t Entry point for HMC problemi deiermination l Beginning HMC problem determination Step 1 HMC problem determination Step 2 HMC problem determination
46. e been designated as conforming to NEBS Network Equipment Building System GR 1089 CORE The equipment is suitable for installation in the following Network telecommunications facilities Locations where the NEC National Electrical Code applies The intrabuilding ports of this equipment are suitable for connection to intrabuilding or unexposed wiring or cabling only The intrabuilding ports of this equipment must not be metallically connected to the interfaces that connect to the OSP outside plant or its wiring These interfaces are designed for use as intrabuilding interfaces only Type 2 or Type 4 ports as described in GR 1089 CORE and require isolation from the exposed OSP cabling The addition of primary protectors is not sufficient protection to connect these interfaces metallically to OSP wiring Note All Ethernet cables must be shielded and grounded at both ends The ac powered system does not require the use of an external surge protection device SPD The dc powered system employs an isolated DC return DC I design The DC battery return terminal shall not be connected to the chassis or frame ground Product recycling and disposal This unit must be recycled or discarded according to applicable local and national regulations IBM encourages owners of information technology IT equipment to responsibly recycle their equipment when it is no longer needed IBM offers a variety of product return programs and services in several
47. e cable to connect the line port of the external modem to the analog telephone jack on your wall If you are connecting to an integrated modem use the data cable to connect the integrated HMC modem to the appropriate data source For example use the telephone cable to connect the HMC modem line port to the analog jack on your wall 6 Connect the Ethernet or crossover cable from the HMC to the managed server Note In general connect your HMC to the managed server in a private service DHCP network If you have not installed any additional Ethernet adapters in the PCI slots on your HMC use the primary integrated Ethernet port Use the previous illustrations to identify the location of the HMC ports Chapter 5 Cabling the HMC 25 You can verify that the Ethernet cable connection is active by observing the green status lights at both the HMC and managed system Ethernet ports while your installation progresses Connect the Ethernet port on the HMC to the Ethernet port that is labeled HMC1 on the managed server If you are connecting a second HMC to your managed server connect to the Ethernet port that is labeled HMC2 on the managed server 7 If you use an external modem plug the modem power supply cord into the HMC modem 8 Plug the power cords for the monitor HMC and HMC external modem into electrical outlets Note Do not connect the managed system to a power source at this time 9 If you are setting up the HMC to
48. e information for the HMC s personal computer hardware Equivalent maintenance information for the HMC s personal computer hardware The following table provides information to help cross reference your HMC equivalent machine type and model number for the base personal computer You can use the entries in this table to link directly to the base PC maintenance documentation Table 2 Equivalent maintenance information for the HMC s personal computer hardware HMC machine type and model Equivalent PC server machine type Order numbers for supporting number available on the serial and model number Hardware Maintenance Manuals number plate of your HMC HMM 7310 CR4 and 7042 CR4 7978 Model 42U or 7978 Model PBT 41w1484 7310 C06 and 7042 C06 4362 Model 52U or 4362 Model PAT 43w6957 7042 C07 4367 Model 32U 43w7064t For the latest information regarding maintenance of your HMC PC system board specifications and parts refer to the PC hardware maintenance manuals Io obtain the latest versions of these publications through the IBM web site follow this procedure Go to the BMW Web site at http www ibm com Select Support amp downloads Go to OSelect product or service type for support and expand the Choose support type box Select System x from the menu listing and then select the Go icon On the right side of the menu locate the Quick path box and type in the PC model that corresponds to your HMC then select Go Select
49. e lication eU FED AE EE US and 5 If the diagnostics do not report a failure the HMC PC hardware is functioning correctly If you still have a problem go to Beginning HMC problem determination on page 42 Testing the modem connection to the managed system Use this procedure to test the modem connection to the PC for the HMC 1 Can the HMC be used to communicate through the modem No Go to step Yes This ends the procedure 2 Isa device other than a modem attached to system port 2 on the HMC Note If the HMC is a rack mounted model answer no to this question No Go to Testing the HMC modem connection Yes Go to step 3 System port 2 of the HMC is reserved for external modem use only Move the serial cable from serial m 2 of the HMC to another HMC system port Connect the modem to system port 2 and go to step 1 Note If the HMC is a rack mounted model an internal modem is installed to handle the connection of the HMC to the telephone line If a redundant telephone connection is required connect an external modem to the system port on the rear of the HMC If needed go to the MultiTech MultiModem installation guide for modem installation instructions If you do not have access to a hardcopy version of the MultiTech MultiModem documentation go to the MultiTech 2 Web site at http www multitech com documents families multimodemll manuals asp Testing the HMC modem connection Use this procedure to test t
50. e marque s applique uniquement aux pays de l Union Europ enne et la Norv ge L etiquette du systeme respecte la Directive europ enne 2002 96 EC en matiere de D chets des Equipements Electriques et Electroniques DEEE qui d termine les dispositions de retour et de recyclage applicables aux syst mes utilis s travers l Union europ enne Conform ment la directive ladite tiquette pr cise que le produit sur lequel elle est appos e ne doit pas tre jet mais tre r cup r en fin de vie H _0OT7T E EU BES EU LI IE TDOARHR AET ZDE RE VAREL ATARE T 2002 96 EC WEEE 0 7 L H DK RE Ga TL Tt WET SOET EU SICT 5d8 HpO dm ERO HE Z U A FADATEEHTN Eu LOFA PARAL O MLTR Eo Z He cR TA BET RB LES Hate MILs OM ITH SATS In accordance with the European WEEE Directive electrical and electronic equipment EEE is to be collected separately and to be reused recycled or recovered at end of life Users of EEE with the WEEE marking per Annex IV of the WEEE Directive as shown above must not dispose of end of life EEE as unsorted municipal waste but use the collection framework available to customers for the return recycling and recovery of WEEE Customer participation is important to minimize any potential effects of EEE on the environment and human health due to the potential presence of hazardous substances in EEE For proper collection and treatment contact your local IBM representative Battery return program This
51. e test is complete return here and continue with the next step Did the DVD RAM test fail while testing with the original media No Go to step 1 HMC models 7042 CR4 7042 C06 and 7042 C07 service 10 11 12 13 14 19 16 Yes Continue with the next step Exchange the original media with a new one Note If you are replacing DVD RAM media the new cartridge must be formatted If possible use another HMC to format the new cartridge Turn off the PC power Turn on the PC power and test the DVD RAM drive with the new media Use the information in e 44 to test the PC Select DVD RAM Drive problem area Did the DVD RAM test fail while testing with the new media No The original media was defective This ends the procedure Yes Continue with the next step Verify the following All DVD RAM drive data and power cables are secure The DVD RAM drive is jumpered as master and is cabled to the secondary IDE bus If the diagnostics continue to fail exchange the DVD RAM drive When complete run the DVD RAM test again Note If there are any jumpers or tab settings on the new drive ensure that the settings match the old drive Did the DVD RAM Drive test continue to fail No The original DVD RAM drive was defective This ends the procedure Yes Continue with the next step Continue exchanging CRU from the CRU list and running the DVD RAM drive tests If the CRUs fix the probl
52. em or you have recently modified your network configuration moved a managed system replaced an HMC or added a second HMC use the following instructions to determine if your DHCP managed private network is configured correctly Note If your HMC is set up as a DHCP server on a private network do not use the static IP commands mksysconn and rmsysconn to change HMC connection settings These commands are intended for use on a public network only where the HMC is not set up as DHCP server and managed servers use static IP addresses If a system administrator previously assigned an IP address to the system through a manually executed static IP command Support must remove the manual connection and establish a DHCP connection between the HMC and the server This section describes how to identify any manually assigned IP addresses so that an authorized service provider can remove them To identify a manually assigned IP address so that your HMC can communicate correctly with your managed systems you must perform the following high level tasks The following are detailed step by step task descriptions Identify the configured HMC IP connection addresses and compare them to the list of IP addresses assigned by the DHCP server Identify the HMC IP connection addresses that have been correctly assigned through the DHCP server for which no further action is required Identify any manually configured HMC IP connection addresses that DHCP did n
53. em this ends the procedure f you cannot isolate the problem call your next level of support for assistance The PC resources for example interrupt I O address might be configured incorrectly Verify the PC resources are correctly configured a Select System Unit for the configuration area and verify configuration for the system unit and all adapters b When you complete the verification retry the failing procedure and continue with the next step Does the failing procedure continue to fail No The resource settings were incorrect This ends the procedure Yes If you cannot isolate the problem contact your next level of support for assistance This ends the procedure Testing the HMC diskette drive Use this procedure to test the diskette drive in the PC for the HMC 1 2 Perform the following steps a Turn on the PC power and E the diskette drive using the information in b Select Syston Unit problem area and the test of Diskette Drive Note Do not test with the diskette on which the errors occurred Use a new diskette c When the test is complete continue with the next step Did the diskette test fail while testing with a new diskette No Go to step 6 on page 50 Yes Continue with the next step Chapter 6 Troubleshooting the HMC 49 3 Exchange the diskette drive and run the diskette test again 4 Did the diskette test fail again No The original diskette drive was failing This
54. em connection to the managed system on page 44 modem Testing the modem connection to the managed system on page 44 to the managed system on page 44 problems with a remotely connected HMC or a managed system Seal Go to Testing the HMC DVD RAM Drive on page 35 Go to Testing the HMC Ethernet adapter on page 46 Performing system unit testing using PC Doctor on display diskette drive DVD RAM Drive disk drive Ethernet LAN Eight character error code beginning Go to the Service request numbers on page 5 with HMC was received when using the HMC graphical user interface HMC does not communicate through Go to Testing the HMC modem connection on page 44 the modem PC Doctor diagnostic tests detected For PC hardware maintenance manuals to help isolate the problem to a an error failing part refer to Equivalent maintenance information for the HMC personal computer hardware on page 5 Problems understanding the usage of Go to Operations Guide for the HMC and Managed Systems order number the HMC SA76 0085 0x All other problems for example inni problem determination on HMC GUI is unresponsive parity errors power POST codes blank display mouse or keyboard Chapter 6 Troubleshooting the HMC 41 Symptoms not in this list Go to Beginning HMC problem determination Beginning HMC problem determination Use this procedure to determine if there is a problem with the HMC har
55. ends the procedure Yes Continue with the next step 5 Continue exchanging CRUs from the CRU list and running tests If one of the replaced CRUS fixes the problem this ends the procedure If you cannot resolve the problem contact your next level of support for assistance 6 Did the original failure occur while writing to a diskette No Go to step 8 e Yes Continue with the next step 7 Retry the original task using a new diskette If the failure occurs again go to step 10 If no failures occur the original diskette was failing This ends the procedure 8 Re create the information on the diskette or obtain a new diskette with the information 9 Retry the original task If the failure occurs again continue with the next step If no failures occur the original diskette was failing This ends the procedure 10 Test the diskette drive using the information in Performing system unit testing using PC Doctor Select System Unit problem area and the test of Diskette Drive f the tests fail isolate the problem using the procedures found in the PC hardware maintenance manual For additional PC maintenance information see Equivalent maintenance information for the HMC personal computer hardware on page 5 to access the hardware maintenance manual for your HMC personal computer model If the tests do not isolate the problem contact your next level of support for assistance Testing the HMC display Use this
56. eof outside your enterprise without the express consent of the manufacturer Except as expressly granted in this permission no other permissions licenses or rights are granted either express or implied to the publications or any data software or other intellectual property contained therein The manufacturer reserves the right to withdraw the permissions granted herein whenever in its discretion the use of the publications is detrimental to its interest or as determined by the manufacturer the above instructions are not being properly followed You may not download export or re export this information except in full compliance with all applicable laws and regulations including all United States export laws and regulations THE MANUFACTURER MAKES NO GUARANTEE ABOUT THE CONTENT OF THESE PUBLICATIONS THESE PUBLICATIONS ARE PROVIDED AS IS AND WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY NON INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE 62 HMC models 7042 CR4 7042 C06 and 7042 C07 service BULL CEDOC 357 AVENUE PATTON B P 20845 49008 ANGERS CEDEX 01 FRANCE REFERENCE 86 Al 55EV OA
57. essing go to step Note To find out if your system uses DHCP or static addressing perform one of the following Use the ASMI by selecting Network Services gt Network Configuration and viewing whether the IP address field shows Static or Dynamic If you have a control panel use function 30 2 If your system uses DHCP addressing add a system automatically by issuing the following command mksysconn o auto Is the system displayed Yes This ends the procedure No Continue with step 3 Check for network problems cables switches link lights on the service processor and so on Was there a problem Yes Correct the problem and return to step No Continue with step 4 Reset the service processor to force it to request a new IP address Refer to Resetting the service processor on page 32 5 Did resetting the service processor resolve the problem Yes This ends the procedure No Contact your next level of support 6 If your system uses static IP addressing add a system manually by performing the following steps a From the HMC select Server Management b Select Add Managed System C Click Add a managed system d Enter the IP address Hostname and password Is the system displayed under system management Yes This ends the procedure No Contact your next level of support Chapter 6 Troubleshooting the HMC 31 Resetting the managed system connection from the HMC Use this procedure to reset t
58. h IEC 60825 as a class 1 laser product Consult the label on each part for laser certification numbers and approval information CAUTION This product might contain one or more of the following devices CD ROM drive DVD ROM drive DVD RAM drive or laser module which are Class 1 laser products Note the following information Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device Use of the controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure C026 CAUTION Data processing environments can contain equipment transmitting on system links with laser modules that operate at greater than Class 1 power levels For this reason never look into the end of an optical fiber cable or open receptacle C027 CAUTION This product contains a Class 1M laser Do not view directly with optical instruments C028 Copyright IBM Corp 2007 2008 V CAUTION Some laser products contain an embedded Class 3A or Class 3B laser diode Note the following information laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam C030 Power and cabling information for NEBS Network Equipment Building System GR 1089 CORE The following comments apply to the IBM servers that hav
59. hat your HMC DHCP private network is configured correctl For HMC V5 0 or later 1 Insert the HMC recovery media then power on or reboot the HMC The HMC powers on from the media and displays the Backup Upgrade Restore Install panel 2 Select Install and click Next Wait for the installation to complete 3 Select 1 Install additional software from media from the menu displayed to install the second HMC recovery media 4 Remove the recovery media and insert the second media 5 Press Enter to start the installation of the second recovery media 6 After the installation is complete remove the second recovery media insert the backup media and select 1 Restore Critical Console Data from the menu to restore data from the backup media When you are finished the HMC is restored to the state that it was in at the time that the backup was created 7 After the HMC interface has been restored verify that your HMC DHCP private network is configured correctly For more information see Verifying that your HMC DHCP private network is configured correctl Chapter 6 Troubleshooting the HMC 51 Verifying that your HMC DHCP private network is configured correctly This section applies to all DHCP managed managed systems Read this article to learn how to verify that your HMC DHCP private network is configured correctly If your HMC is configured as a DHCP server on a private network and is not communicating correctly with the managed syst
60. he managed system connection from the HMC Perform these steps to reset the managed system connection In the navigation area open Systems Management Select Servers In the contents area select the server on which you want to reset the connection In the Tasks area open Connections Select Reset or Remove Connection Select Reset Connection Click OK a onene Resetting the service processor Use this procedure to reset the service processor Note Use this procedure only under the direction of your next level of support or your hardware service provider During this procedure you will be powering off the system and removing and reapplying ac power 1 Inform anyone using the server that it will be shut down 2 Stop all applications that are running on the server 3 Stop the operating system and server by choosing from the following options If you have an HMC shut down all logical partitions and the server For instructions see HMC and system power on and power off procedures Then continue with step d If you do not have an HMC continue with the next step 4 Log in to the system as a user with the authority to run the appropriate shutdown command 5 At the command line enter one of the following commands If your system is running the AIX operating system type shutdown If your system is running the IBM i operating system type PWRDWNSYS IMMED If your system is running the Linux operating system type
61. he modem connection to the PC for the HMC 1 Verify that the modem and the telephone line are functioning correctly by performing the following steps 44 HMC models 7042 CR4 7042 C06 and 7042 C07 service On the HMC console open the Service Agent application Select Test Tools Initiate a Test PMR Monitor the call log to verify that the call is completed successfully If the call is completed successfully the modem is functioning correctly oocnp Is the installed modem currently functioning on the HMC No Go to step B e Yes The problem is not in the modem This ends the procedure Are the HMC configurations relating to the modem operation correct No Correct the HMC configuration arguments Return to step Yes Continue with step Is the modem powered on Are any indicators lit e No Ensure the modem is powered on For details see l on page 44 After power on verification is completed continue with step Yes Go to step b Is the serial cable between the serial COM port connector of the HMC and the modem attached No Attach the serial cable between the serial COM port connector of the HMC and the modem Yes Load the PC Doctor diagnostics If you are working on a desktop model HMC load the PC Doctor from diskette or CD If you are working on a rack mounted model HMC load the PC Doctor from diskette using an external USB diskette drive CD or selecting F12 during a system shut down
62. hooting the HMC 45 e Ensure all diagnostics except External Loopback are selected f Select Run Screen from the bottom menu g Ensure all selected diagnostics show Passed Note If any diagnostics fail replace the planar 10 Verify the external modem by performing the following steps 11 a b Reconnect the modem cable to the correct COM port Ensure that the modem is powered on connected to a working telephone line and is securely cabled to the communications cable Press Esc to return to the PC Doctor main menu or shut down and restart the HMC Select Hardware Info from the top menu e Select COM and LPT Ports from the menu The hardware query displays COM and LPT port information f Verify the following e A modem was detected on the correct COM port e The modem test returned Passed e Dial tone Detected ATII Displays the modem s model information Note a If you were not able to get the desired results in step refer to the MultiTech MultiModem user s guide installation guide or reference guide for your modem To access the MultiTech MultiModem documentation go to the MultiTech Web site at http www multitech com documents families multimodemlII manuals asp If necessary after you have completed the MultiTech MultiModem documentation return here to complete the final step of this procedure Choose from the following options f the modem was not detected replace and
63. ics 7 8 HMC models 7042 CR4 7042 C06 and 7042 C07 service Chapter 3 Removal and replacement procedures Select and then perform the part removal and replacement procedures for the personal computer on which your HMC is based Depending on the system configuration when you are directed to exchange parts run tests or change configuration data the interface to the managed systems will be unavailable If possible before starting any of these tasks ensure that all system management tasks are completed and all critical data is backed up Attention Removing power from an HMC might cause loss of data on the disk drives If power must be removed select Power Off from the HMC user interface This action shuts down the operating system and turns off the power to the HMC See HMC and system power on and power off procedures on before proceeding with any of the removal procedures The system board adapters memory modules and processor modules can be damaged by electrostatic discharge If you are directed to exchange FRUs in a HMC refer to the Handling Electro Static Discharge ESD Sensitive Devices in the appropriate PC maintenance information manuals When you are referred to the hardware maintenance manual for the personal computer use the hardware maintenance manual for the appropriate personal computer machine type To find documentation about the base HMC personal computer and its components see Equivalent maintenanc
64. ine code are available by using the HMC management interface Identifying your HMC This information supports HMC machine types 7042 CR4 7042 C06 and 7042 C07 The following illustrations identify each of the machine type 7042 models and show the cable connections located on the back of each HMC model Rack USB 3 connector Operator Rack release USB 4 connector information release latch Video connector Ne latch L I NUNN ge Nn Ir Lj Ecrit DEN Oa iman amp ANAN a ee B l Hard disk drive 2 5 inch hard disk drives status LED Hard disk drive CD RW DVD CD RW DVD activity LED drive activity LED eject button il IPHAI401 0 Figure 1 Model 7042 CR4 Front view Copyright IBM Corp 2007 2008 1 Power control l_ Hard disk drive button activity LED Oy ph Power on LED as System error LED CD or DVD dive T i activity LED a y gt USB connectors CD eject or DVD eject button Optional zd Optional diskette drive diskette ejec
65. ing concurrent server firmware maintenance and enhancements to upgrading to a new release 1 In the Navigation area click Updates 2 In the Work area view and record the information that is displayed under the HMC Code Level heading including the HMC version release maintenance level build level and base versions 3 To update your HMC machine code version and release see Obtaining HMC machine code updates and upgrades This ends the procedure Preparing for HMC configuration Use this section to gather required configuration settings that you need to know before you begin the configuration steps To configure the HMC you must understand the related concepts make decisions and prepare information This section describes the information you will need to connect your HMC to the following e Service processors in your managed systems Logical partitions on those managed systems Workstations used by HMC administrators BM Service to implement call home functions To prepare for HMC configuration do the following 1 Determine if this is a new HMC supporting one or more new systems or if this is a second new HMC supporting existing systems This will determine which installation path to follow 2 Determine the physical location of the HMC in relation to the servers it will manage If the HMC is more than 25 feet from its managed system you must provide Web browser access to the HMC from the managed system s locat
66. ion so that service personnel can access the HMC 3 Identify the servers that the HMC will manage 4 Determine whether you will use a private or an open network to manage servers The HMC manages the servers through the Flexible Service Processor FSP over a network connection A private network is a non routable network from the HMC to one or more FSPs An open network is any routable network linking the HMC to FSPs logical partitions administrative workstations or other network devices such as routers and firewalls A private network is recommended for HMC management of all systems Servers that have bulk power controllers require a private network with an HMC acting as a Dynamic Host Control Protocol server DHCP Review the available non routable network subnet ranges that are available and determine which one you will use for each DHCP server Each FSP may be connected to two HMCs acting as DHCP servers as long as they are using two different IP address ranges 5 If you will use an open network to manage an FSP you must set the FSP s address manually through the Advanced System Management Interface ASMI menus A private non routable network is recommended 6 Determine the open network settings that you will need to connect the HMC to workstations used by system administrators logical partitions on the managed systems and other network devices Also determine how the HMC will call home Call home options can include an outbound o
67. kette drive Shown in drawing but not available on the N A 7042 C07 Diskette drive bezel Shown in drawing but not available on the N A 7042 C07 7 Te or H Ci Ce fore assembly kero H H Sn disk ve 250 GB SATA simple swap H omen smpeswpskdiemy H meme Y Taan bracket PCL ron l Hard disk drive cage 3 5 inch 42C8910 Hard disk drive shield for HDD cage LS 44X0388 25R8842 25R8842 42C7495 39Y9860 43W7312 43V7415 44E7588 11 12 Disk drive backplane for 3 5 inch simple swap SATA disk drives EULER 2 5 Hard disk drive backplane SATA simple swap NEN ZEN Hard disk drive carrier assembly EE 13 3 5 inch disk drive air duct assembly EE N z m s SS NEN NE 18 System board assembly SAS SATA controller S Microprocessor 3 0 GHz dual core 1333 MHz Fan sink heatsink 43W0401 Side cover 25R8836 Side cover with lock 25R8859 Lm jwews 0 vr Lm Sistem fay ear as FSU ade bck non HH fen 7042 C07 parts listed in the following table are not illustrated m Table 9 7042 C07 parts listing continued CRU CRU 3 0 V battery 33F8354 Bezel kit mw Cable 18 inch SATA signal EIN Chapter 4 Hardware Management Console parts 17 Cable 401 watt DAS Table 9 7042 C07 parts listing continued continued Description Tier 1 Tier 2 Part number CRU CRU NL NN EMC shield kit 13N2997 ucan O mee system se
68. ll using the same system This same system partitioning method is more cost effective potentially eliminating the need for a separate test system The full system partition is no different from the traditional way of using a system The single server uses all of its resources as one system 2 HMC models 7042 CR4 7042 C06 and 7042 C07 service HMC system diagnostics Your HMC system also provides a set of diagnostic procedures to be used when troubleshooting HMC problems For details on accessing the HMC diagnostics see Chapter 2 Diagnostics on page 5 Power on the HMC For HMC power on procedures see Power on the HMC on page 32 Power off the HMC For HMC power off procedures see Power off the HMC on page 33 Power on self test To perform Power on self test procedures see Power on self test on page 33 Specifications and system unit locations Your HMC system is based on a model of personal computer For information about system specifications and system unit locations use the appropriate personal computer hardware maintenance manuals See Equivalent maintenance information for the HMC personal computer hardware on page 5 Cable the HMC For HMC power off procedures see Chapter 5 Cabling the HMC on page 23 External ac power cable for the HMC To avoid electrical shock a power cable with a grounded attachment plug is provided Use only properly grounded outlets Power cables u
69. lly lethal or extremely hazardous to people CAUTION notices call attention to a situation that is potentially hazardous to people because of some existing condition Attention notices call attention to the possibility of damage to a program device system or data World Trade safety information Several countries require the safety information contained in product publications to be presented in their national languages If this requirement applies to your country a safety information booklet is included in the publications package shipped with the product The booklet contains the safety information in your national language with references to the U S English source Before using a U S English publication to install operate or service this product you must first become familiar with the related safety information in the booklet You should also refer to the booklet any time you do not clearly understand any safety information in the U S English publications German safety information Das Produkt ist nicht f r den Einsatz an Bildschirmarbeitspl tzen im Sinne 2 der Bildschirmarbeitsverordnung geeignet Laser safety information IBM servers can use I O cards or features that are fiber optic based and that utilize lasers or LEDs Laser compliance All lasers are certified in the U S to conform to the requirements of DHHS 21 CFR Subchapter J for class 1 laser products Outside the U S they are certified to be in compliance wit
70. ls for this product and use of those Web sites is at your own risk The manufacturer may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you Any performance data contained herein was determined in a controlled environment Therefore the results obtained in other operating environments may vary significantly Some measurements may have been made on development level systems and there is no guarantee that these measurements will be the same on generally available systems Furthermore some measurements may have been estimated through extrapolation Actual results may vary Users of this document should verify the applicable data for their specific environment Information concerning products not produced by this manufacturer was obtained from the suppliers of those products their published announcements or other publicly available sources This manufacturer has not tested those products and cannot confirm the accuracy of performance compatibility or any other claims related to products not produced by this manufacturer Questions on the capabilities of products not produced by this manufacturer should be addressed to the suppliers of those products All statements regarding the manufacturer s future direction or intent are subject to change or withdrawal without notice and represent goals and objectives only Copyright IBM Corp 2007 2008 57 The manufacturer s p
71. m to normal operations This ends the procedure Replacing an HMC Learn about the tasks you must perform when replacing an HMC If you are replacing an HMC that is set up as a DHCP server you must first reinstall the HMC code base by using one of the following The recovery media that was provided with your HMC The recovery media that you last used to upgrade your HMC You must also reinstall your customized HMC configuration data by using backup media Procedures for replacing an HMC differ depending on which HMC version you have installed To determine your HMC version see Determining your HMC machine code version and release and then return here These instructions assume that you have created a backup of your HMC configuration data from the HMC being replaced For more information about backing up important HMC data see critical HMC data HMC data For HMC V4 5 or earlier 1 Insert the HMC recovery media then power on or reboot the HMC The HMC powers on and loads from the media 2 Press F8 to select Install Recovery 3 Press F1 to continue After the installation is complete the HMC prompts you to insert the backup media 4 Insert the backup media When you are finished the HMC is restored to the state that it was in at the time that the backup was created 5 After the HMC interface has been restored verify that your HMC DHCP private network is configured correctly For more information see Verifying t
72. nce equivalent of the HMC machine type and model number to the personal computer machine type and model number For personal computer parts information not listed in the following tables refer to the hardware maintenance manual for your personal computer Table 3 Equivalent maintenance information for the HMC s personal computer hardware HMC machine type and model Equivalent PC server machine type Order numbers for supporting number available on the serial and model number Hardware Maintenance Manuals number plate of your HMC HMM 7310 CR4 and 7042 CR4 7978 Model 42U or 7978 Model PBT 41w1484 7310 C06 and 7042 C06 4362 Model 52U or 4362 Model PAT 43w6957 7042 C07 4367 Model 32U 43w7064t For the latest information regarding maintenance of your HMC PC system board specifications and parts refer to the PC hardware maintenance manuals To obtain the latest versions of these publications through the IBM web site follow this procedure 1 Go to the BMS Web site at http www ibm com 2 Select Support amp downloads 3 Go to Select product or service type for supportO and expand the Choose support type box 4 Select System x from the menu listing and then select the Go icon 5 On the right side of the menu locate the Quick path box and type in the PC model that corresponds to your HMC then select Go 6 Select the Troubleshooting tab located on the support menu 7 In the Available topics box select Service
73. nectors Attach power cords to outlet Turn device ON D005 Use the following instructions to help you cable your rack mounted or stand alone HMC Attention Do not plug the power cords into the electrical outlet until you are instructed to do so 1 Ensure that you position the HMC in the correct location 2 Choose from the following options If you are installing a rack mounted HMC continue with step 3 on page 24 Copyright IBM Corp 2007 2008 23 If you are installing a stand alone HMC continue with step 3 Perform the following steps to install the cables on a rack mounted HMC a Use the following illustration to identify the location of the connectors described in these instructions AC Power LED Power connector PCI slot 1 PCI slot 2 e Video connector Power on LED System locator LED Ethernet 1 Ethernet 2 System error LED eo Systems t Serial DC Power i Masa aA connector LED Ethernet connector Figure 6 Back view of a typical rack mounted HMC b If you are installing your HMC into a rack see the lates
74. nly Secure Sockets Layer SSL Internet connection a modem or a Virtual Private Network VPN connection 7 Determine the HMC users that you will create and their passwords as well as which roles they will be given 8 Document the following company contact information that will be needed when configuring call home Company name 54 HMC models 7042 CR4 7042 C06 and 7042 C07 service Administrator contact e mail address Telephone numbers Fax numbers The street address of the HMC physical location 9 If you plan to use e mail to notify operators or systems administrators when information is sent to IBM Service through call home identify the Simple Mail Transfer Protocol SMTP server and the e mail addresses you will use 10 If this is a new HMC connecting to a new managed system create a password that will be used to authenticate the HMC to the FSP At the same time create a password for the Advanced System Management Interface ASMI admin and general users All three passwords can be set when connecting the first time from the HMC to a new server If the HMC is a redundant or dual HMC obtain the HMC User password and be prepared to enter it when connecting the first time to the managed server s FSP Shutting down logging off and disconnecting the HMC Learn how to shut down log off and disconnect the HMC interface Shut down log off and disconnect the HMC interface Attention Only use the white butt
75. nt to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this 58 HMC models 7042 CR4 7042 C06 and 7042 C07 service equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Industry Canada Compliance Statement This Class A digital apparatus complies with Canadian ICES 003 Avis de conformite a la reglementation d Industrie Canada Cet appareil num rique de l
76. o shut down abnormally and can cause data loss 1 In the Navigation area expand the Systems Management icon 2 Expand the Servers icon 3 Select the check box next to the name of the desired server A selection of tasks available for that server will be displayed 4 From the Tasks menu select Operations gt Power off Follow any additional on screen instructions 5 Continue with Remove the power cords on page 34 Install the power cords Before powering on a system ensure that the power cords have been plugged in to all of the power supplies on all of the processor enclosures Install the cords in the following order 1 Secondary 2 2 Secondary 3 3 Primary Chapter 6 Troubleshooting the HMC 33 4 Secondary 1 Remove the power cords The system might be equipped with a second power supply Before continuing with this procedure ensure that all power sources to the system have been completely disconnected 1 Unplug any power cables that are attached to the unit from electrical outlets 2 Remove all power cords from all of the processor enclosures starting with the primary processor enclosure topmost and then each secondary enclosure working from top to bottom Reinstalling the HMC machine code Explains how to reinstall the interface and HMC machine code prior to restoring critical backup data If the HMC is not responding you can use the recovery CD to reinstall the HMC onto the HMC PC After you reinst
77. on on the HMC to perform a manual shutdown if the server does not respond to any tasks performed from the console such as shutting down the HMC If an operating system is open and running on a partition and you decide to shut down reboot or log off the HMC interface the operating system continues to run without interruption Logging off the HMC Perform the following steps 1 In the main menu click Logoff The Choose to Logoff or Disconnect window opens 2 Click Log off then click OK Disconnecting from the HMC interface To disconnect from the HMC interface do the following 1 In the main menu click Logoff The Choose to Logoff or Disconnect window opens 2 Click Disconnect then click OK Chapter 6 Troubleshooting the HMC 55 56 HMC models 7042 CR4 7042 C06 and 7042 C07 service Appendix Notices This information was developed for products and services offered in the U S A The manufacturer may not offer the products services or features discussed in this document in other countries Consult the manufacturer s representative for information on the products and services currently available in your area Any reference to the manufacturer s product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any intellectual property right of the manufacturer may be used instead However i
78. ontact your next level of support to request CE login Then continue with step 2 using CE login instead of admin password for step 2 Perform the following steps a Log in to the ASMI with admin authority Select Login Profile Select Change Password In the User ID to change field select HMC Enter the ASMI s admin password in the Current Password for user ID admin field e295 Note Do not enter the HMC user password Enter the ASMI s admin password f Enter a new HMC access password twice and click Continue g From the HMC Server Management window select Update the managed system password h Enter the new password that was set in step 2f This ends the procedure 3 If the problem is not resolved contact your next level of support or your hardware service provider 30 HMC models 7042 CR4 7042 C06 and 7042 C07 service Correcting a connection problem between the HMC and a managed system Learn how to correct a connection problem between the HMC and a managed system Use this procedure in the following situations e You have a new HMC You have a new system You are using a different HMC to manage your system If your system was previously connected to the same HMC and is now in No connection state refer to Correcting a No connection state for a managed system on page 27 J J 1 Choose from the following options f the system uses DHCP addressing go to step If the system uses static addr
79. ot assign and that need to be corrected by support To identify manually assigned IP addresses when the HMC is configured as a DHCP server do the following 1 Create a list of all of the configured HMC IP connections On the HMC command line type the following command Issysconn r all This command displays the following information for service processors and Bulk Power Cards BPCs on the network for which the HMC has configured IP connection element type MTMS IP address es connection state 2 Make a note of all IP addresses that are displayed You will need these addresses later 3 Display a list of the DHCP IP addresses that have been assigned To do this type the following HMC command shmc n F clients The output of this command lists all IP addresses that have been assigned by the HMC s DHCP server 4 Make a note of all IP addresses that are listed in the output 5 Compare the Issysconn and Ishmc lists If an IP address is displayed in the output for both the Ishmc n F clients and lssysconn r all commands the IP address was assigned by the HMC DHCP server and the connection is being managed by the HMC DHCP server 6 Remove from the list any address that is displayed in the output of the Ishmc n F clients command but not displayed in the output of the Issysconn r all command and is not in the list of servers that use static IP addresses 52 HMC models 7042 CR4 7042 C06 and 7042 C07 service Note
80. ou will be directed to the maintenance documentation for the HMC base personal computer When this occurs the maintenance documentation for the personal computer is used to complete the repair action Service request numbers All service request numbers SRCs also know as error codes that pertain to the function of the HMC can be found in System Reference Codes Volume 3 Cxxx Hxxx order number SA76 0110 02 HMC connection error codes are 6 digits in length and begin with a 0 all other HMC error codes are 8 digits in length and begin with the alphabetic characters HSC The HMC error codes are organized in the following categories e Oxxxxx connection error codes e HSCExxxx console events error codes HSCFxxxx Licensed Internal Code error codes HSCIxxxx Inventory Scout Services error codes HSCLxxxx error codes e HSCPxxxx platform management error codes HSCSxxxx Service Focal Point error codes Equivalent maintenance information for the HMC personal computer hardware Use the information provided to help cross reference your HMC equivalent machine type and model number for the base personal computer You can use the entries in this table to link directly to the base PC maintenance documentation Table 1 Equivalent maintenance information for the HMC s personal computer hardware HMC machine type and model Equivalent PC server machine type Order numbers for supporting number available on the serial and model number H
81. outage or failure In addition users must establish procedures to ensure that there is independent data verification before relying on such data in sensitive or critical operations Users should periodically check the manufacturer s support websites for updated information and fixes applicable to the system and related software Trademarks IBM the IBM logo and ibm com are trademarks or registered trademarks of International Business Machines Corporation in the United States other countries or both If these and other IBM trademarked terms are marked on their first occurrence in this information with a trademark symbol or these symbols indicate U S registered or common law trademarks owned by IBM at the time this information was published Such trademarks may also be registered or common law trademarks in other countries A current list of IBM trademarks is available on the Web at Copyright and trademark information at www ibm com legal copytrade shtml Linux is a registered trademark of Linus Torvalds in the United States other countries or both Other company product or service names may be trademarks or service marks of others Electronic emission notices Class A Notices The following Class A statements apply to the IBM servers that contain the POWER6 processor Federal Communications Commission FCC statement Note This equipment has been tested and found to comply with the limits for a Class A digital device pursua
82. plete Continue with Step 7 Verify that the HMC machine code upgrade installed successfully Step 7 Verify that the HMC machine code upgrade installed successfully 1 2 Verify that the version and release match the update that you installed If the level of code displayed is not the level that you installed perform the following steps a Retry the update using a different DVD Chapter 6 Troubleshooting the HMC 39 b If the problem persists contact your next level of support HMC problem analysis Use this information to diagnose and repair problems that are related to the Hardware Management Console HMC DANGER When working on or around the system observe the following precautions Electrical voltage and current from power telephone and communication cables are hazardous To avoid a shock hazard Connect power to this unit only with the IBM provided power cord Do not use the IBM provided power cord for any other product Do not open or service any power supply assembly Do not connect or disconnect any cables or perform installation maintenance or reconfiguration of this product during an electrical storm The product might be equipped with multiple power cords To remove all hazardous voltages disconnect all power cords Connect all power cords to a properly wired and grounded electrical outlet Ensure that the outlet supplies proper voltage and phase rotation according to the system rating plate Connect any
83. port from a service provider The procedure used to service this component is usually not required to be done by the customer 3 If the part you are replacing is not identified as being either Tier 1 or Tier 2 call your service provider to service the FRU Table 4 7310 CR4 and 7042 CR4 Parts listing CRUs CRUs p 83 I 3 wm er 4 Memos cor o EN EV u Not applicable to this model 6 PCI X riser card 99 Y6975 12 HMC models 7042 CR4 7042 C06 and 7042 C07 service Table 4 7310 CR4 and 7042 CR4 Parts listing continued E E 7 Norain o mismo OOOO O O OO O nn TT omw I H o en m fan assembiy unt Gunton H H asooo 5 ovpRaMDme eos M operator information panel card asems on e H H THH H TH H H H TH H H H Co poeman H 7 a Table 5 7310 CR4 Parts listing continued ime Deciphm T Unis Pmmwmbe m opiem O S m simpieswap fler panel s5 HH ooo en T OO S m simpieswap SATA dik dvewage o oo m Not applicable orthismodt HH EEE 25 Power cable SATA epe 7 X3 6 Microprocessor 20 GHz with heatsink uem o o jMumbedawniy 7 ms Jack assembly A HH eme ewes HH mesm C righ fin door o 9mm Tt connector abe font panel cd passum aeos cmw bwbdWemepeesd HH eow jswasah we dr mwmswemtediov wem Mee nn
84. procedure when you are having a display problem with the HMC 1 Is the display type a 95xx 17P 17X 21P No Continue with the next step Yes 95xx xxx repairs might require replacing internal display CRUs Repair and test the display using the procedures in Monitor Hardware Maintenance Manual Vol 2 541G 3317 2 Is the display type a 65xx P70 P200 No Continue with the next step Yes 65xx xxx repairs might require replacing the entire display There are no internal display CRUs Repair and test the display using the procedures in Monitor Hardware Maintenance Manual Vol 3 P and G series S52H 3679 When the test and repair are complete continue with step 3 Is the display type a 65xx P72 P202 No Continue with the next step Yes 65xx xxx repairs might require replacing the entire display There are no internal display CRUs Repair and test the display using the procedures in Color Monitor Operating Instructions When the test and repair are complete continue with step 4 Repair and test the display using the documentation included with the display When the test and repair are complete continue with step 6 on page 51 5 Verify the repair using the information in Performing system unit testing e 44 Select System Unit for the problem area and the Test for Display 50 HMC models 7042 CR4 7042 C06 and 7042 C07 service When the test and repair are complete continue to step lel 6 Return the syste
85. rices shown are the manufacturer s suggested retail prices are current and are subject to change without notice Dealer prices may vary This information is for planning purposes only The information herein is subject to change before the products described become available This information contains examples of data and reports used in daily business operations To illustrate them as completely as possible the examples include the names of individuals companies brands and products All of these names are fictitious and any similarity to the names and addresses used by an actual business enterprise is entirely coincidental If you are viewing this information in softcopy the photographs and color illustrations may not appear The drawings and specifications contained herein shall not be reproduced in whole or in part without the written permission of the manufacturer The manufacturer has prepared this information for use with the specific machines indicated The manufacturer makes no representations that it is suitable for any other purpose The manufacturer s computer systems contain mechanisms designed to reduce the possibility of undetected data corruption or loss This risk however cannot be eliminated Users who experience unplanned outages system failures power fluctuations or outages or component failures must verify the accuracy of operations performed and data saved or transmitted by the system at or near the time of the
86. ructions see Performing system unit testing PC Doctor on page 44 3 Did the system unit tests run without errors e No To troubleshoot the error return to Performing system unit testing PC Doctor on page 44 Then return here and continue with step Yes Continue with step 4 Does the HMC communicate with all connected managed systems e No Go to Iesting the modem connection to the managed system on page 44 Yes Did you exchange the system board or the system board battery No This ends the procedure Yes Recover the HMC For details see Recovering the HMC This ends the procedure Testing the HMC Use these procedures when you are directed to them from the HMC problem analysis procedure to test the HMC If a failure is detected you will be instructed to fix the failing part and then verify the repair Testing for a power problem To troubleshoot a power problem on the PC refer to the service documentation for the PC on which your HMC is based For PC hardware maintenance manuals to help isolate the problem to a failing part refer to the publications listed in Equivalent maintenance information for the HMC personal computer hardware on page 5 Performing diagnostic procedures You should have been directed here to test a specific part of the HMC For problems in the following areas see Performing system unit testing using PC Doctor on page 44 Display Keyboard Mouse Floppy
87. rver must be configured b The network interface is one of the devices in your startup sequence To view the list of startup devices press F12 when the HMC powers on and select the network interface from which you want to boot 4 To install the HMC interface or machine code from a network do the following a Select the Install option and click Next b Select Install from network Click Next C To finish the restore from a remote server select 2 Finish the Installation 34 HMC models 7042 CR4 7042 C06 and 7042 C07 service Back up partition profiles Refer to this procedure when needing to back up a partition profile To back up partition profile data you must be a member of one of the following roles super administrator service representative To back up partition profile data do the following 1 In the Contents area select the managed system 2 From the menu click Selected gt Profile Data gt Backup 3 Type the name you want to use for this backup file 4 Click OK Restoring critical HMC data Restore critical HMC data Restore HMC backup data only in conjunction with a reinstallation of the HMC For information about how to reinstall the HMC see Reinstalling the HMC machine code on page 34 Note For this operation you must have one of the following The backup DVD media Access to the remote server where the archive was created by using the procedure in critical HMC data on page 53
88. s powered on These steps enable the F12 function key so that you can specify the network interface as a startup device To set up the network interface as a startup device you must be a member of one of the following roles super administrator operator service representative To set up the network interface as a startup device do the following 1 Shut down and power off the HMC For more information see Shutting down logging off and disconnecting the HMC on page 55 Power on the HMC console Press F1 to start the BIOS Setup utility Find and select Startup or Start Options Select Startup Sequence to view the list of startup devices gr S cd iw Depending on the type of HMC stand alone or rack mounted use the key or arrow key to make the network interface an entry in the startup list after the hard disk 7 If the HMC is a stand alone model find and enable the Start up Device Menu prompt This enables the F12 function key when the HMC powers on so that you can select the network device in your startup list For CR2 and CR3 machine types the Planar Ethernet PXE DHCP entry should have Planar Ethernet 1 and Planar Ethernet 2 On desktop HMC machines do the following a Press Esc b Select Devices gt Network Setup c Ensure that PXE Boot Agent and PXE Base code are set to Enabled If these settings are not enabled networking will not occur 8 Save the settings and exit the BIOS setup utility
89. sed in the United States and Canada are listed by Underwriter s Laboratories UL and certified by the Canadian Standards Association CSA These power cords consist of the following Electrical cables type ST Attachment plugs complying with National Electrical Manufacturers Association NEMA L6 30P Appliance couplers complying with International Electrotechnical Commission IEC Standard 320 Sheet C13 and C14 Power cables used in other countries consist of the following Electrical cables type HD21 or HD22 Attachment plugs approved by the appropriate testing organization for the specific countries where they are used Appliance couplers complying with the International Electrotechnical Commission IEC Standard 320 Sheet C13 and C14 For a listing of power cables used by the HMC see Power cords on page 20 For a more complete listing of HMC external cables and power cords refer to latest version of the Site and Hardware Planning Guide order number A76 0091 0x Chapter 1 Hardware Management Console reference information 3 4 HMC models 7042 CR4 7042 C06 and 7042 C07 service Chapter 2 Diagnostics Learn about the HMC diagnostic path and how to find additional information about the base hardware If a problem is determined to be in your HMC read understand then perform the procedures found in this chapter The HMC problem analysis procedure will guide you to the appropriate repair action Occasionally y
90. shutdown h now These commands stop the operating system The system power turns off the power on light begins to slowly blink and the system goes into a standby state 6 Unplug the ac power cord and then plug it back in 7 Start the server The service processor is reset This ends the procedure HMC and system power on and power off procedures Use one or more of the following procedures to power on or power off your HMC or system Power on the HMC During the process of powering on the HMC checks to see which managed systems are available and communicating with the console To ensure that each managed system is available before you power on the HMC managed systems must be in standby mode or actively operating Standby mode is indicated by the OK shown in the operator panel after the managed system has the power connected and the initial tests are complete Note If the managed system is in an emergency power off EPOW condition the managed system must be brought to standby mode before the HMC can be used to power on the system 32 HMC models 7042 CR4 7042 C06 and 7042 C07 service To power on the HMC do the following 1 Press the Power button once to turn on the power 2 When the system has finished the power on self test POST log in to the HMC Power off the HMC Attention If possible shut down all applications and partitions before powering off the system Using either the power on button on the control panel or entering
91. support to order the upgrade on DVD 1 From a computer or server with an Internet connection go to the Fix Central Web site at http www ibm com eserver support fixes Pi 2 Select the appropriate family in the Product family list Select Hardware Management Console in the Product or fix type list Click Continue The Hardware Management Console site is displayed Navigate to the HMC version that you want Locate the Recovery CD download and ordering section Follow the on screen prompts to submit your order After you receive the upgrade continue with Step 2 Back up critical console information Step 2 Back up critical console information pe Sw Qa SS Je Back up critical console information before installing a new version of HMC software so that previous levels can be restored in the event of a problem while upgrading the software Do not use this critical console data after a successful upgrade to a new version of the HMC software Note If you choose to back up the console data to removable media that is diskette or DVD you will need to have a diskette or DVD available 1 Choose from the following options If you do not plan to back up to diskette or DVD RAM continue with the next step If you plan to back up to diskette or DVD RAM perform the following steps a Insert the media into the drive Select Format Removable Media Select Format DVD RAM or Format diskette Click OK e Continue with the next
92. system This setup allows service personnel remote access to the HMC The HMC must also be configured to allow for this remote access DANGER ectrical voltage and current from power telephone and communication cables are hazardous To avoid a shock hazard Do not connect or disconnect any cables or perform installation maintenance or reconfiguration of this product during an electrical storm Connect all power cords to a properly wired and grounded electrical outlet Ensure outlet supplies proper voltage and phase rotation according to the system rating plate Connect any equipment that will be attached to this product to properly wired outlets When possible use one hand only to connect or disconnect signal cables Never turn on any equipment when there is evidence of fire water or structural damage Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation and configuration procedures Connect and disconnect cables as described below when installing moving or opening covers on this product or attached devices To Disconnect 1 Turn everything OFF unless instructed otherwise 2 Remove power cords from the outlet 3 Remove signal cables from connectors 4 Remove all cables from devices To Connect Turn everything OFF unless instructed otherwise Attach all cables to devices Attach signal cables to con
93. t activity LED button F L J lt a a a Figure 2 Model 7042 C06 and Model 7042 CO7 Front view Managed system operation The HMC graphical user interface provides the functions needed to create and maintain a partitioned environment on a managed system Using the interface allows for direct manipulation of HMC defined objects and increased information regarding detected changes in hardware conditions The managed system can be run as a partitioned system sometimes referred to as logically partitioned This means that the managed system can run multiple operating systems simultaneously The system can also run as a large single partition which is known as the manufacturing default configuration when the system is delivered If the system has been partitioned then the single partition that uses all the system resources is referred to as a full system partition Partitioning provides users with the ability to divide a single managed system into several systems Each of these systems running in a partition can run applications in multiple independent environments simultaneously Logical partitioning makes it possible for a user to run a single application using different sets of data on separate partitions as if that application were running independently on separate physical systems By creating partitions for example a company can test its programs in one partition while developing the same program in another at the same time a
94. t is the user s responsibility to evaluate and verify the operation of any product program or service The manufacturer may have patents or pending patent applications covering subject matter described in this document The furnishing of this document does not grant you any license to these patents You can send license inquiries in writing to the manufacturer The following paragraph does not apply to the United Kingdom or any other country where such provisions are inconsistent with local law THIS INFORMATION IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication The manufacturer may make improvements and or changes in the product s and or the program s described in this publication at any time without notice Any references in this information to Web sites not owned by the manufacturer are provided for convenience only and do not in any manner serve as an endorsement of those Web sites The materials at those Web sites are not part of the materia
95. t level of the Installation and Configuration Guide for the Hardware Management Console order number SA76 0084 When you are finished installing the HMC into a rack continue with the next step c Connect the keyboard display and mouse using the USB conversion option cable d Continue with step 5 on page 25 4 If you are installing a stand alone HMC perform the following steps a Use the following illustration to identify the location of the connectors described in these instructions Power cord TA o Serial 2 Mouse Keyboard In j T l Serial 1 an il Parallel oe Video i TT i Zi uM o 8 50 0 0 0 0 0 O 0 0 0 0 0 0 0 0 0 USB 2 e om Systems t j management q gt LU Ethernet JC 5 M E _ Oe noO J pr H lt Figure 7 Back view of a typical stand alone tower HMC 24 HMC models 7042 CR4 7042 C06 and 7042 C07 service Table 10 Supported HMC ports Port Video PS 2 Keyboard Mouse Serial 1 USB Ethernet Description The Video port is used as monitor connection A PS 2 keyboard or mouse is not included
96. t show operating state for the managed system after completing this recovery procedure After a partition is activated the managed system changes to an operating state and clears the A700 4091 or C700 4091 system reference code SRC To recover the partition data on your managed system you must be a member of one of the following roles e Super administrator Operator To recover the partition data on your managed system do the following 1 In the Navigation Area open Server and Partition 2 Select Server Management 3 In the contents area right click the managed system whose partition data you want to recover and select Recover Partition Data 4 Select one of the following Restore profile data from HMC backup data This option restores the partition data using the backup file that is saved automatically on the HMC Initialize the managed system This option clears all partition configuration data and can only be used if all partitions are in the Not Activated state 5 Click OK Restoring profile data Learn how to read the profile data from the previously backed up file on the HMC and load this data to the managed system Selecting this menu item restores profile data to the HMC from a backup file stored on the HMC hard drive Note This is not a concurrent procedure When the data is restored the managed system powers on to Partition Standby To restore stored profile data on the HMC hard drive you must
97. ta You can back up important console information to DVD a remote system mounted to the HMC file system such as NFS or a remote site through FTP Using the HMC you can back up all important data such as the following User preference files User information HMC platform configuration files HMC log files HMC updates through Install Corrective Service The Backup function saves the HMC data stored on the HMC hard disk to DVD a remote system mounted to the HMC file system such as NFS or a remote site through FTP Back up the HMC after you have made changes to the HMC or to the information associated with logical partitions Note Before data can be saved to the DVD the DVD must be formatted in the DVD RAM format To back up the HMC you must be a member of one of the following roles super administrator operator service representative To back up the HMC critical data do the following 1 In the Navigation area click HMC Management 2 Select Back up HMC Data 3 Select an archive option You can back up to DVD on the local system back up to a mounted remote system or send backup data to a remote site 4 Follow the instructions on the window to back up the data Determining your HMC machine code version and release Determine how to view the HMC machine code version and release Chapter 6 Troubleshooting the HMC 53 The level of machine code on the HMC will determine the available features includ
98. tained from diskette CD ROM or going to web site http www ibm com The updates for PC models 8837 8676 and HMC models 7xxx CR3 and 7xxx CR2 can be obtained from diskettes or going to web site http www ibm com To run PC Doctor on a rack mounted HMC 1 Turn off the power to the HMC 2 Turn on the power to the HMC and press F2 when the message F2 for Diagnostics is displayed press F2 3 If prompted type the appropriate password then press Enter 4 Select either Extended or Basic from the top of the screen 5 From the diagnostic screen select the test you want to run from the list and then follow all instructions Note For additional information about HMC diagnostics go to the diagnostics section in the appropriate personal computer hardware maintenance manual To access the personal computer hardware maintenance documentation refer to Equivalent maintenance information for the HMC personal computer hardware on page 5 Connector and hard disk drive restrictions for the HMC Models 7310 C05 and 7042 C05 have the following two hard disk drive restrictions Use of the parallel port Note The HMC is a closed system and as such the hardware is used in a limited manner No device drivers or code support any peripheral devices that use a parallel port Use of more than one hard disk drive To view the location of each HMC connector refer to Chapter 5 Cabling the HMC on page 23 Chapter 2 Diagnost
99. the Troubleshooting tab located on the support menu In the Available topics box select Service Support guide Then click the Go icon 8 Click on the link that appears below Service Support guide Mos I m Copyright IBM Corp 2007 2008 9 9 Click on the file link number listed below File link The file for the hardware maintenance manual will open Recovering the HMC If the HMC has had a problem and you need to recover the HMC see Reinstalling the HMC machine code on page 34 Attention This procedure will restore the HMC image onto the disk drive in the HMC personal computer Before performing this procedure contact HMC support and also ensure that there are backups for all critical console data Backing up partition profiles Ensure that critical data that is stored on the HMC is also regularly maintained on backup media To back up partition profiles see Back up partition profiles on page 35 HMC machine code updates For information about updates or upgrades for the HMC machine code refer to Upgrading the machine code on an HMC from Version 6 to Version 7 on page 37 Recovering an HMC after replacing a disk drive If you have to replace a disk drive you must recover the HMC image and restore your stored profile data Go to Reinstalling the HMC machine code on page 34 for more information Performing the firmware BIOS VPD update procedure after replacing the system board When your
100. the procedure 2 If the problem is not resolved after recovering profile data choose one of the following If the state remains in Recovery retry recovering partition data If it fails a second time follow the problem determination procedure for any reference codes you receive 28 HMC models 7042 CR4 7042 C06 and 7042 C07 service If the state changed to Incomplete refer to Correcting an Incomplete state for a managed system on If the state changed to No Connection refer to Correcting a No connection state for a managed system on page 27 If the problem persists contact your next level of support or your hardware service provider Recovering partition data on a managed system Learn how to recover the partition data on your managed system if the partition becomes corrupted Through the HMC interface you can recover partition data on your managed system if the data becomes damaged This partition data includes information about logical partitions partition profiles and system profiles If the partition data on your managed system becomes damaged the managed system is in Recovery state You can either restore the partition data from a backup file that is saved automatically on your HMC or clear all partition configuration This procedure recovers the partition data in the service processor of your server To recover the partition data on your managed system see Restoring profile data Note The HMC might no
101. to restart the boot process You can now press F12 to select the network device as the startup device If a DHCP server can accept PXE requests from the HMC and has the required files the HMC will boot from it The Backup Upgrade Restore Install window opens The chhmc command can be used on some HMC machine types to set the network interface as a startup device To enable network boot on the HMC use the following command chhmc c netboot s enable When the command completes run the following command to verify that network boot has been enabled Ishmc r The command then displays the following ssh enable xntp disable websm enable http enable netboot enable 36 HMC models 7042 CR4 7042 C06 and 7042 C07 service To disable network boot use the chhmc command chhmc c netboot s disable Upgrading the machine code on an HMC from Version 6 to Version 7 Learn how to upgrade the machine code on an HMC from Version 6 to Version 7 while maintaining your HMC configuration data Perform Steps 1 through 9 to upgrade machine code on an HMC from Version 6 to Version 7 Important You must be at a minimum of HMC machine code Version 6 Release 1 2 to upgrade to Version 7 Release 3 1 0 Step 1 Obtain the upgrade You can order the HMC machine code upgrade through the Fix Central Web site by contacting service and support or by downloading it to an FTP server Note If you do not have access to the Internet contact service and
102. ungsbescheinigung laut dem Deutschen Gesetz ber die elektromagnetische Vertraglichkeit von Geraten EMVG bzw der EMC EG Richtlinie 2004 108 EG f r Gerate der Klasse A Dieses Ger t ist berechtigt in bereinstimmung mit dem Deutschen EMVG das EG Konformit tszeichen CE zu f hren Verantwortlich f r die Konformitatserklarung nach des EMVG ist die IBM Deutschland GmbH 70548 Stuttgart Generelle Informationen Das Gerat erfullt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse A Appendix Notices 61 Electromagnetic Interference EMI Statement Russia BHMMAHME HacTos ee usgenne oTHocutca K Knaccy A B XMIIBIX NOMELLIGHUAX OHO MOXKET CO3AABATb PaanonoMexu ANA CHWKEHNA KOTOPbIX HEOOXOAMMbI AONONIHMTENBHBbIE Mepbl Terms and conditions Permissions for the use of these publications is granted subject to the following terms and conditions Personal Use You may reproduce these publications for your personal noncommercial use provided that all proprietary notices are preserved You may not distribute display or make derivative works of these publications or any portion thereof without the express consent of the manufacturer Commercial Use You may reproduce distribute and display these publications solely within your enterprise provided that all proprietary notices are preserved You may not make derivative works of these publications or reproduce distribute or display these publications or any portion ther
103. version of the Site and Hardware Planning Guide order number SA76 0091 0x Chapter 4 Hardware Management Console parts 19 CAUTION To reduce the risk of fire use only No 26 AWG or larger for example 24 AWG UL listed or CSA certified telecommunication line cord C035 el Aus Isra eel External modems Contains a list of external modem part number along with the primary country or region where used Internal modem When ordering a replacement internal modem for your HMC use part number 10N8499 Power cords The manufacturer provides a power cord with a grounded attachment plug to use with this product To avoid electrical shock always use the power cord and plug with a properly grounded outlet Power cords used in the United States and Canada are listed by Underwriter s Laboratories UL and certified by the Canadian Standards Association CSA 20 HMC models 7042 CR4 7042 C06 and 7042 C07 service For units intended to be operated at 115 volts Use a UL listed and CSA certified cord set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in length and a parallel blade grounding type attachment plug rated 15 amperes 125 volts For units intended to be operated at 230 volts within the U S Use a UL listed and CSA certified cord set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in length and a tandem blade grounding type
104. vice bl SSS r Keit tn 7 pes cable panel mount assembly SATA O 7 mM fable aea O St cable seal po ws cnan Sr PCIXSCSI Enablement Gad H 77 Mesum M9 ud a BN suppor and hold down brackets H iw Retainer Kt or optical and diskete deve H 9M Wumwonmehle nam y O MS Bike SSS ewa H H b Miscellaneous tray kit clip insulator retainer iy IINIT Modem cable see HMC modem cable part numbers on page 19 BEEN NN For a more complete listing of external cabling and power cords for the HMC refer to latest version of the Site and Hardware Planning Guide order number SA76 0091 0x HMC keyboard CRUs The keyboards identified in the following table can be attached to any HMC Notes 1 All keyboards are considered a Tier 1 CRU 2 You must have the specific character set designed for each language installed on your HMC 18 HMC models 7042 CR4 7042 C06 and 7042 C07 service HMC modem cable part numbers The following tables contain part number information for HMC modem cables along with the name of the country or region where used and a listing of countries along with the telephone cable name and part number where used If you are using a cable other than one of the cables listed in the following table read the following caution statement Note For a more complete listing of external cabling and power cords for the HMC refer to latest

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