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HP LaserJet 3380 AIO Service Manual

1. BDI CNTO CNT1 CNT2 BDO ACC DEC I Re Oylindrical lens Four sided mirror BD p L Laser driver PC SI Mirror f 1 2 Scanner motor Focusing lens Photosensitive drum Figure 4 8 Overview of laser scanner operation 84 Chapter 4 Operational overview ENWW Figure 4 9 ENWW Image formation system Laser printing requires the interaction of several different technologies including electronics optics and electrophotographics to provide a printed page Each process functions independently and must be coordinated with the other printer processes Image formation consists of seven processes a Flow of paper 2 Scanning exposure j Writing stage pue AMMEMEGEMEMSI eh 4 Direction of drum rotation Conditioning stage Q Primary charging X BEL E 3 Developing Developing stage t j Paper delivery Re os t Image formation block diagram The seven image formation processes 1 Conditioning stage primary charging This process applies a uniform negative charge to the surface of the drum with the primary charging roller which is located in the print cartridge The primary charging roller is coated with conductive rubber An ac bias is applied to the roller to erase any residual charges from any previous image In addit
2. LIU ADF K Motor m controller 4 Control Panel Scanner system lt py tru dE Eee TE f l l LIU Computer l Face down bin I I l a re a eee A I I ll i LASER SCANNER Eo NEL NEA cono I un I Scanning mirror Sy 1 2 P L Formatter mel I rj X I I f x I E Laser 5 DIU A ee ee E i diode Bosne A ng ENGINE CONTROLSYSTEM I I l I I l E A CU i l Scanner t e E motor i i f E Soo Soe pS ER E I I Developing l r unit TNT l Sees 7 Priority Input Tray i l unit h l 3 Pickup l Face up bin Fuser 7 Main Input Tray I control i I l I l I l I l I l I l I l I l I I l PAPER PICKUP FEED 1 Tr a a ee Figure 4 5 Printer unit functional block diagram Engine control unit power system The engine control unit ECU coordinates all print engine activities drives the laser and coordinates print data from the formatter with the image formation process The ECU also includes the power supply and distribution circuitry Note In several other HP LaserJet products the ECU is also known as the controller PCA or the dc controller PCA ENWW Printer functions and operation 79 The ECU controls the following systems and functions e Power system 8c power distribution dc power distribution high voltage power distribution low voltage power distribution e Paper motion and monitoring e Mot
3. gt 53 cm 21 inches Figure 2 1 Product dimensions 26 Chapter 2 Operation 74 cm 29 inches 81 cm 32 inches ENWW Identifying the control panel components Figure 2 2 ENWW This section provides details about the control panel components Fax controls Use the fax controls to send and receive faxes These controls and the fax menu or software are used to change commonly used fax settings For complete instructions about using the product s fax features see the fax guide speed dials e e OO resolution pause redial OO fax send Fax controls The product has extensive faxing capabilities For a full description of the fax capabilities see the fax guide Identifying the control panel components 27 Alphanumeric buttons Use the alphanumeric buttons to type fax data into the control panel display screen and to dial phone numbers for faxing For a full description of using the alphanumeric buttons see the fax guide Figure 2 3 Alphanumeric buttons Menu and cancel controls Use these controls to select menu options determine the product status and cancel the current job menu enter cancel O C2 Figure 2 4 Menu and cancel controls 28 Chapter 2 Operation ENWW Figure 2 5 ENWW Copy scan and start controls Use the
4. ssssssssssss 9 HP LaserJet 3380 all in one fax specifications sess 10 HP LaserJet 3380 all in one battery sssses 10 Control panel menu structure sssssssssssese eene n 30 Supported media types sse nemen nene 34 Common media problems ssssssssssssseeseee nennen nnns 36 Life expectancies of parts that wear sssssssssssss 48 Basic sequence of operation printer ssssssssssseee 69 Basic sequence of operation scanner sse 71 Product startup messages nce Ee E ERE aaa RD 74 Alert and warning messages sss emen 166 Gritical error MESSAGES iwi lie eee er e ederet eee eee e Pda ced 174 Event log codes clini eder rupe dedi tes ede eee eds 177 Fax reCeIVe COdCS n aite Fate e eto o pt e o rte E P REUS 217 Fax send codes aiu dte hee oes guri odi Do see dies teed eons 222 Fax phase sequence uet endet ert ie eee ee t teret ede 228 Appropriate responses sssssssssssseseseene nennen nnne nennen nens 230 Fax abbreviations eire i E ee D e HH PAL Lene 231 System settings uetus eere tbe ee e denne d v eade kecki aged gu d ins 241 Switch f nctions orte ec ie de dure seta etd be tuac etae etae da E ERE 246 Technical support websites ssssssssssssssssseseeenee ene 248 Memory modules rent ri ere edere i ede C te
5. sssssseeee 114 Reinstall the control panel chassis ssssssssssssee 114 Remove the speaker 1 of 2 eene eterne 115 Remove the speaker 2 of 2 4 is deb tede t odi dent ebd 115 Remove the scanner PCA 1 of 3 116 ENWW ENWW Figure 5 33 Figure 5 34 Figure 5 35 Figure 5 36 Figure 5 37 Figure 5 38 Figure 5 39 Figure 5 40 Figure 5 41 Figure 5 42 Figure 5 43 Figure 5 44 Figure 5 45 Figure 5 46 Figure 5 47 Figure 5 48 Figure 5 49 Figure 5 50 Figure 5 51 Figure 5 52 Figure 5 53 Figure 5 54 Figure 5 55 Figure 5 56 Figure 5 57 Figure 5 58 Figure 5 59 Figure 5 60 Figure 5 61 Figure 5 62 Figure 5 63 Figure 5 64 Figure 5 65 Figure 5 66 Figure 5 67 Figure 5 68 Figure 5 69 Figure 5 70 Figure 5 71 Figure 5 72 Figure 5 73 Figure 5 74 Figure 5 75 Figure 5 76 Figure 5 77 Figure 5 78 Figure 5 79 Figure 5 80 Figure 5 81 Figure 5 82 Figure 5 83 Figure 5 84 Figure 5 85 Figure 5 86 Figure 5 87 Figure 5 88 Remove the scanner PCA 2 of 3 sss em 116 Remove the scanner PCA 3 of 3 117 Remove the ADF scanner glass sssssseeme 118 Install the ADF scanner glass ssssssseee mee 118 Separate the scanner from the printer 1 of 4 sssssssesess 119 Separate the scanner from the printer 2 of 4 sssssssseess 120 Separate the scanner from the print
6. essssssssssssseseseeeerenennen ennemis 7 POIOMMAN Ges aicastes ce cetcsa EUER 7 Electrical speciflcatlons e e ees iada le gura RR hd RS 8 Acoustic CMISSIONS RR 9 SKEW SPSCHICALIONS RR 9 Fax speoificallons iecit RR tert REe RS RR RA a a CE a a RdN RARE RR n Ra Re eas pe dede aE 10 Printable area margins tpe tte he eat e AAAA 10 Battery specifications coord Ces eta Decano E ee a denuo ndn Ru OS 10 Warranty Statement ice eee eas Deae a E Seres E Desk aa dense HP s Premium Protection print cartridge warranty sessee enaeeeereaa 13 Extended 7 irm ET 14 Printcartridge InfOFmiatiom orte ERR RR RR RR EXER AREE ER Re SERERE Enea Rt EE a dra 15 etilled print cartridges 2 22 22 cer recht alata qu ER dd E Ead ea eb ak Deua addc a ie 15 HP LaserJet printing supplies ssssssssseeneeen ener 15 HP Printing Supplies Returns and Recycling Program information 15 FCC regulations v 17 Telephone Consumer Protection Act United States sssseeee 19 IC C S 03 requirements teen tn ER Haha ORA ERR d A ERE ER e e E RRTNA emo RRen FER RATER 20 Declaration of Conformity i2 c acci reete Bien re db rg node avete n gene ue 21 SIE III 22 Laser safety statement eiecit e VIC ae est ay DH eet AAE K te ea edt ce ned 22 Canada DOC regulations ssssssss
7. Electrical components Figure 7 13 ENWW 276 Chapter 7 Parts and diagrams ENWW Table 7 20 Electrical components Jerre Pov aon zy memes 1 Eo meme 0 mensem i Internal assemblies 277 Figure 7 14 Paper pickup assembly 1 of 2 278 Chapter 7 Parts and diagrams ENWW Table 7 21 Paper pickup assembly 1 of 2 Paper pickup assembly also includes all parts shown in the next figure kem a i ENWW Internal assemblies 279 Paper pickup assembly 2 of 2 Figure 7 15 ENWW 280 Chapter 7 Parts and diagrams ENWW Table 7 22 Paper pickup assembly 2 of 2 Paper pickup assembly also includes all parts shown in the previous figure Ro poemen meme 5 oo memem a a Internal assemblies 281 Figure 7 16 Fuser assembly 282 Chapter 7 Parts and diagrams ENWW Table 7 23 Fuser assembly ENWW Internal assemblies 283 Alphabetical parts list Table 7 24 Alphabetical parts list Description Description Partnumber number Table and page and Table and page 110 volt replacement unit en 60055 Table 7 12 on page 261 220 volt replacement unit Q2660 60065 Table 7 12 on page 261 ADF document feed guide C7309 40153 Table 7 10 on page 257 ADF glass C7296 00014 Table 7 9 on page 255 ADF glass frame C9124 40005 Table 7 9 on page 255 ADF input tray C9143 60102 Table 7 9 on page 255 ADF input tray flag C7309 40013 Table 7 10
8. ssssssseess 103 Remove the left side scanner cover 1 of 2 sss 104 Remove the left side scanner cover 2 of 2 sssssssssseeee 104 Remove the ADF assembly ette te tede erbe inn 105 Remove the ADF pickup roller assembly 1 Of 5 ssssessssss 105 Remove the ADF pickup roller assembly 2 of 5 ssssssssss 106 Remove the ADF pickup roller assembly 3 Of 5 ssssessssss 106 Remove the ADF pickup roller assembly 4 of 5 107 Remove the ADF pickup roller assembly 5 Of 5 ssssessssss 107 Remove the ADF document feed guide cleanout comb 108 Install the ADF document feed guide cleanout comb sssss 108 Remove the ADF input tray flag sen 109 Correct positioning of the ADF input tray spring esseeeeeees 109 Remove the ADF separation pad ssssssssssssseeeeneees 110 Remove the control panel bezel ssssssssssesseee 110 Reinstall the control panel bezel 1 of 2 ssssss 111 Reinstall the control panel bezel 2 of 2 sesssse 111 Remove the control panel 1 of 2 ssssssssee ee 112 Remove the control panel 2 of 2 sss 113 Remove the control panel chassis 1 Of 2 sssssssses 113 Remove the control panel chassis 2 of 2
9. cccceceeeecneeeeeeencneneeeeencnneeeeencenaeeesencnaneeseenenateeeeeneneeeeenee 179 Checking the print cartridge 20 00 eceeeeeeeee een ee tener ee eeeneeeeesaeeeeeeaeeeeesieeeesenaeeeeeeiaeeeeeeates 179 Solving print image quality problems seen emen 179 Solving scanning copying image quality problems see 187 Repetitive image defect ruler iecit a i iactu up De IRR RE DO gua ye Ze Y ce AREE DER RR EP E 193 Solving paper feed problems sss eene eene nnnm 194 JAMS occur in the printer eode n a ine aaa ha nn RR RR R ERR ER CER Rn dd nM E aaan 194 Solving print paper feed problems sssssssssseseseeeeeeeeee rennen 196 Jams occur in the automatic document feeder ADF ssssee 198 Solving scanner copier paper feed problems ccccceceeeeeeseeeeeeeccaeeeeeeeeeeeeneeeeeees 200 Solving problems with digital subscriber line DSL connections ssssessss 202 Connecting additional devices sssssssssssseeeeeenen nennen neret 203 Dedicated fax line iti etr Perez oot irte dre de deze Po De eed ER d Pe Oud 203 Shared phone lihe aiiin iaaa iiaa iaaii aiaa aa 203 To connect additional devices erossa aain AANE NEEE 203 Functional checks ori be ee b t t ae o di NES 206 ENGINE ac 206 Control panel CheCK 2 c ccccceeceeeeeeeaeee cece eeceeeaeaeceeeeeeegceeaeeaeceeeeeeeeaaaeeee
10. sssssesssussss 65 4 Operational overview Basic TUNGUONS EET 68 Basic sequence of operation formatter to printer ccccccecceeceeeeeeeeeeseenaeeeeeeeeetsetennenaeeees 69 Basic sequence of operation scanner ssssssssssseeeeene eene 71 ge anum M 73 Central processing Unit iere tees re MEL pce s PERLE DES SER added u a De 73 Line interface uoit LIU ies iir ret e eee Rn rnt ara eee a Rede do 73 Motor controller POR 2 dene ento rst cere vd cde cde e tanned 73 chau 73 Standard boot process ssssssssssssssesssseseeee eem eene en nennen nrrer enn nennen 73 RAM RL M ES 74 Parallel interface or universal serial bus USB interface ssssesssssss 74 Control paneb e O aeeances 74 ENWW Ba H 75 Enhanced I O esigui sususeshandannadgaddaavaxavatarathecesswaddedseaaneds 75 PIJLOVErViEW sisson aa a e a aa a aaa E E a a a Ea 75 Scanner and ADF functions and operation ssssssssssssssseseeeeee 76 SCANNER TUNCUONS acc ctsdievensraceasdeca ce ette e eee rete ae ar eden e ue are eid agi eda e eve Eure ud Aquas 76 Scanner operation ee 7T fpi aeler r ulMep P EPUM 77 ADF paper path and ADF sensors ssssssssesseeneeee eene nennen 78 ADF Jam detectlon ucc inaa ce ken ne
11. Figure 3 33 Replacing the ADF 2 of 6 ENWW User replaceable parts 61 Figure 3 34 Figure 3 35 Figure 3 36 CAUTION Figure 3 37 62 Chapter 3 Maintenance 3 Install the new ADF by inserting the hinges straight down into the product Replacing the ADF 3 of 6 4 Push down on both tabs until they click Replacing the ADF 4 of 6 5 Gently close the ADF lid Replacing the ADF 5 of 6 To avoid damaging the product do not allow the ADF lid to fall onto the flatbed scanner Always close the ADF lid when the product is not in use 6 Install the ADF input tray by aligning the two tabs on the input tray with the two grooves in the ADF lid and sliding the tray into the grooves until it snaps into place Replacing the ADF 6 of 6 Replacing an ADF pickup roller assembly If the ADF has trouble picking paper see Troubleshooting to try to resolve the problem If necessary replace the ADF pickup roller assembly To remove the existing assembly follow these instructions ENWW To replace the ADF pickup roller assembly 1 Use the power switch to turn off the product and then unplug the power cord Figure 3 38 Replacing the ADF pickup roller assembly 1 of 9 2 Remove the input tray and open the ADF cover Figure 3 39 Replacing the ADF pickup roller assembly 2 of 9 3 Press the round green button while lifting the green lever Rotate the green lever until it stops in th
12. 4 Remove the plastic insert from the telephone port the port that is marked with the telephone icon 5 To connect an internal or external modem on a computer plug one end of a telephone cord into the product telephone port Plug the other end of the telephone cord into the modem line port Note Some modems have a second line port to connect to a dedicated voice line If there are two line ports see the modem documentation to verify which port is the correct line port 204 Chapter6 Troubleshooting ENWW ENWW 6 To connect a caller ID box plug a telephone cord into the previous device s telephone port Plug the other end of the telephone cord into the caller ID box line port Og 7 To connect an answering machine plug a telephone cord into the previous device s telephone port Plug the other end of the telephone cord into the answering machine line port 8 To connect a telephone plug a telephone cord into the previous device s telephone port Plug the other end of the telephone cord into the telephone line port 9 After connecting additional devices plug all of the devices into their power sources 10 Close the left side cover and then close the print cartridge door When closing the left side cover make sure that the fax cords are routed through the upper notch in the cover Connecting additional devices 205 Functional checks CAUTION Note Figure 6 2 Use the fol
13. Cleaning Mode Power Save time Less paper curl ENWW Control panel menu structure 33 Product media specifications CAUTION Note The product accepts a variety of media Properties such as weight grain and moisture content are important factors that affect printer performance and output quality Media should conform to the guidelines in the user guide on the product CD Media that does not meet HP guidelines might cause poor print quality increased jams or premature wear on the product Damage caused by media that does not meet HP s specifications is not covered by the HP warranty or service agreements Supported media sizes and types The printer supports media within this size range e Minimum 76 by 127 mm 3 by 5 inches e Maximum 216 by 356 mm 8 5 by 14 inches The ADF supports media within this size range e Minimum 127 by 127 mm 5 by 5 inches e Maximum 216 by 381 mm 8 5 by 15 inches Media type settings control the temperature of the fuser To optimize the print quality change the settings to match the media that you are using The following are the media types that the product supports and the associated fuser mode Narrow and heavy media can cause the printer to print more slowly Table 2 2 Supported media types Transparency OHT Light 75 g m Low Cardstock 105 to 176 g m 34 Chapter 2 Operation ENWW Table 2 2 Supported media types continued Unspecified Uses default settin
14. Control panel message No fax detected No fax pages to reprint No paper pickup enter to cont Out of range Page too complex enter to cont Phone Book is empty Printer jam Clear paper path Scanner reserved for PC scan Scanning error Cannot connect Settings cleared ENWW Event Description log error message None The product answered the incoming call but did not detect that a fax machine was calling None The product attempted to execute Reprint Last when no faxes were in memory None The print engine has failed to pick up a piece of media Recommended action Allow the product to retry receiving the fax Try a different phone cord Plug the product phone cord into a jack for another phone line If the error persists check the flat flexible cable between the LIU and the formatter Reseat or replace the cable If the error persists replace the LIU Receive a fax before attempting to use this option Reload the media in the input tray and press MENU ENTER to continue the job If the error persists replace the printer pickup roller An invalid number was typed Retype the number none The product could not print the current page because of its complexity None The one touch button or speed dial code has not been programmed and therefore cannot be added to a group The product has detected a jam None A computer is using the product to crea
15. Table 6 7 Appropriate responses continued Any one of the following Post message commands for a complete page from the RPS MP transmitter to the receiver PPS EOP PPS EOM PPS PRI MPS PPS PRI EOP PPS PRI EOM Ask for the status of the receiver from the transmitter to the receiver Table 6 8 Fax abbreviations Abbreviation Function o Signal format X any CED Called station identification 2100 Hz puo T NM 3 seconds dBM signal strength detected Range in 7 5 to 43 from sending station number is deviation from average value Troubleshooting tools 231 Table 6 8 Fax abbreviations continued Abbreviation Function o Signal format X any EOR End of retransmission X111 0011 EQM Eye quality monitor a measure of the modem signal quality lower numbers indicate better signals Response for end of X011 1000 retransmission Facsimile coded date 0110 0000 mmm 0 File diagnostics message X011 1111 Facsimile information field Frequency shift key Low speed command identifier separating commands scans precedes command mode Failure to train The 1 5 X010 0010 seconds of the Training Check Frame TCF indicates line conditions are not good enough for this modulation bees Message confirmation X011 0001 1850 Hz RN data hae ie wmm me umemiehs umm o pannen poro pe i anemone poro O PPS EOM Partial page signal end of X111 1101
16. 4 23 mm 2 0 mm 0 16 inch 0 07 inch for cut sheet media 4 23 mm 2 5 mm 0 16 inch 0 09 inch for thick media over 105 g m 28 Ib 15 0 mm 3 5 mm 0 59 inch 0 13 inch for envelopes and postcards 4 23 mm 2 0 mm 0 16 inch 0 07 inch for cut sheet media 15 0 mm 3 5 mm 0 59 inch 0 13 inch for envelopes and postcards Product specifications 9 Table 1 6 HP LaserJet 3380 all in one skew specifications continued Category Specification Parallelism All vertical lines must be parallel within an absolute value of 0 6 1 5 mm over 250 mm 0 05 inch over 9 85 inches in length for letter size cut sheet media Fax specifications Table 1 7 HP LaserJet 3380 all in one fax specifications Fax resolution photo Printable area margins For printed and copied documents the product can print within the following margins e top 4 2 mm 0 17 inches e bottom 5 mm 0 20 inches e left 4 2 mm 0 17 inches e right 4 2 mm 0 17 inches For scanned documents the margins are determined by the scanning software The original document s size must be within the size ranges for the ADF or flatbed scanner See Table 1 3 HP LaserJet 3380 all in one performance specifications for the size ranges Battery specifications Table 1 8 HP LaserJet 3380 all in one battery Description Specification Battery material Polycarbon monoflouride lithium 10 Chapter 1 Product information ENWW
17. Figure 7 7 Paper tray 264 Chapter 7 Parts and diagrams ENWW Table 7 14 Paper tray Paper pickup cover assembly RGO0 1122 000CN Printer pickup tray assembly RGO0 1121 000CN 11 Screw tap truss head M3x8 XB4 7300 809CN ENWW External assemblies 265 Internal assemblies Figure 7 8 Internal components 266 Chapter 7 Parts and diagrams ENWW ENWW Table 7 15 Major assemblies Fuser assembly 110 127 V RM1 0999 000CN pu Fuser assembly 220 240 V RM1 1000 000CN Electrical components assembly see table OOO a 7 20 Ce em 0 ermewn meme emm p Internal assemblies 267 Internal components 1 of 2 Figure 7 9 ENWW 268 Chapter 7 Parts and diagrams Table 7 16 Internal components 1 of 2 ENWW Internal assemblies 269 Figure 7 10 Internal components 2 of 2 270 Chapter 7 Parts and diagrams ENWW Table 7 17 Internal components 2 of 2 Eee queen ENWW Internal assemblies 271 Figure 7 11 Right plate assembly 272 Chapter7 Parts and diagrams ENWW Table 7 18 Right plate assembly ENWW Internal assemblies 273 Left plate assembly Figure 7 12 ENWW 274 Chapter 7 Parts and diagrams Table 7 19 Left plate assembly Foot rubber RAO 1412 000CN Cartridge guide holder part of service parts kit 5851 1172 Screw RS M3x6 XA9 1495 000CN ENWW Internal assemblies 275
18. Greek 3380 Bezel Q2660 40020 Table 7 11 on page 259 Grounding plate RAO 1072 000CN Table 7 21 on page 279 Guide front RAO 1451 000CN Table 7 17 on page 271 Guide shutter RC1 2195 000CN Table 7 16 on page 269 Hebrew 3380 Bezel Q2660 40021 Table 7 11 on page 259 HP jewel 7121 8043 Table 7 13 on page 263 Hungarian 3380 Bezel Q2660 40014 Table 7 11 on page 259 Italian 3380 Bezel Q2660 40006 Table 7 11 on page 259 Korean 3380 Bezel Q2660 40022 Table 7 11 on page 259 Laser scanner assembly RM1 0524 030CN Table 7 16 on page 269 ENWW Alphabetical parts list 287 Table 7 24 Alphabetical parts list o se Description Table and page Left bottom frame support RAO 1470 000CN Table 7 12 on page 261 Left cartridge guide part of service parts kit 5851 1172 Table 7 19 on page 275 Left height guide RC1 2391 000CN Table 7 13 on page 263 Left midpanel scanner cover C9124 40002 Table 7 9 on page 255 Left plate assembly RM1 0836 000CN Table 7 16 on page 269 Left plate assembly RM1 0836 000CN Table 7 17 on page 271 Left plate assembly RM1 0836 000CN Table 7 19 on page 275 Left side cover RGO0 1113 000CN Table 7 12 on page 261 LIU cover C9126 40003 Table 7 16 on page 269 LIU groundstrap C9126 00001 Table 7 16 on page 269 LIU EMEA C9138 60002 Table 7 16 on page 269 LIU NA WW C9138 60001 Table 7 16 on page 269 Motor stepping RK2 0062 000CN Table 7 18 on page 273 Norwegian 3380 Bezel Q2660 40026 Table 7 11
19. Make sure that the flat flexible cables FFCs are properly connected on the formatter and on the laser scanner Try connecting the product to a different power source or surge protector If the error persists replace the laser scanner assembly Turn off the power by using the power switch wait at least 30 seconds and then turn on the power and wait for the product to initialize Check the fan cable connectors If the error persists replace the fan Turn off the power by using the power switch wait at least 30 seconds and then turn on the power and wait for the product to initialize If the error persists upgrade the firmware See Updating or recovering the firmware code Make sure the ADF lid is closed Make sure that the ADF is completely seated If necessary remove the ADF and reinstall it If the message persists turn off the power by using the power switch wait at least 30 seconds and then turn on the power and wait for the product to initialize Try another power source If the sensor is not functioning replace the ADF Turn off the power by using the power switch wait at least 30 seconds and then turn on the power and wait for the product to initialize Try another power source If the error persists replace the scanner assembly Control panel messages 175 Table 6 2 Critical error messages continued Control panel message Event Description Recommended action log error
20. Service mode functions sssssssssssssssssesesseseeee nen enne enne nmere nnns nn entente nennen 236 Secondary Service Menu rissani ninnan rta cage doces Ego dut e gd dun ep dud 236 Bleed TEN 237 Adjusting the country region code parameters ssssseseennee 238 Sonde 239 ACUTUM 239 Printer job language PJL software commands sse 240 System settings for localized products emm 241 MaN WIRING ERES 243 Locations of connectors 0 0 terete ee nee eene eene enemies nennen nnn nennen nn 245 Locations of connectors and switches sssssssssseeeem enne 246 7 Parts and diagrams Ordering parts and supplies sse eret ennt ET nnns 248 c Tu rS 248 Related documentation and software eessssssessesssseseen nennen nni 248 PattS that T M TCL 248 ACCESSOS etn emen tradidere de emu EE 249 MEMO a EL 249 Print cartridges and toner supplies sssssssenem enn 249 Cables TM M E E 249 Common lardWOare rores e eer de rh enean ra Rae an eaae vaa MUR qa de a YU FERE EE VER TIER CU Cd d 250 ail mM E ETE 251 How to use the parts lists and diagrams sssssseen 251 Scanner assemblies essssssssesssssseeeeeeeeneee nennen nnn nennen ener nan ns esse nsns nsns 252 External assemblies i c voretre do eer ei eve tv ecer er Ei ver dae Pe
21. 0 2 inch of curl Chapter 2 Operation ENWW e Condition Make sure that the card stock is not wrinkled nicked or otherwise damaged e Sizes Use only card stock within the following size range Minimum 76 by 127 mm 3 by 5 inches Maximum 216 by 356 mm 8 5 by 14 inches Card stock guidelines e Ifthe card stock curls or jams use the straight through output path e Set margins at least 2 mm 0 08 inch away from the edges ENWW Guidelines for using media 39 Loading media Note 40 This section provides information about loading media in the input trays Media input tray The media input tray holds up to 250 sheets of 75 g m 20 Ib paper or a 25 mm 0 98 inch stack of heavier media Load media with the top forward and the side to be printed on facing up To prevent jams and skew always adjust the side media guides Priority input tray The priority input tray holds up to ten pages of 75 g m 20 Ib paper or one envelope transparency or card Load media with the top forward and the side to be printed on facing up To prevent jams and skew always adjust the side media guides If you try to print on media that is wrinkled folded or damaged in any way a jam might occur See the user guide on the product CD for more information When you add new media make sure that you remove all of the media from the input tray and straighten the stack of new media This helps prevent multiple sheets of media from fee
22. 7 preprinted paper loading 40 pressure roller operations 86 primary charging roller operations 85 power supply 82 306 Index print cartridge door removing 125 print cartridges checking 179 209 cleaning 52 drum rotation check 208 extending life of 74 high capacity 2 life expectancies 48 operations 85 86 ordering 249 recycling 15 refilled 15 removing 98 print density troubleshooting 181 voltage operations 83 print modes 34 print path cleaning 52 feeding operations 86 87 testing 211 PRINT period 69 print quality troubleshooting 179 printer separation pad changing 58 printer command language PCL 75 printer covers diagrams and part numbers 262 printer drivers ordering 248 printer job language PJL commands 240 features 75 printer pickup roller life expectancy 48 observing 212 operations 86 shaft removing 145 printer separation pad cleaning 55 life expectancy 48 operations 86 printer scanner separation 119 printing feed problems 196 loading media 40 troubleshooting 164 187 priority input tray feeding operations 86 feeding problems troubleshooting 197 loading 40 processor formatter 73 product control panel bezel replacing 65 production code 6 ENWW programs included 2 protocol trace report printing 215 PSTN 89 Q quality troubleshooting copies and scans 187 printed pages 179 repetitive image defect ruler 193 R RAM base 2 formatter 73 reams breaking 197 recovering firmw
23. Alert and warning messages continued Event log error message Control panel message Fax is busy Canceled send Fax memory full Canceling send Fax memory full Canceling recv ENWW Description The fax line to which you were sending a fax was busy The product has canceled sending the fax During the fax job the memory filled All pages of the fax have to be in memory for a fax job to work correctly Only the pages that fit into memory were sent During the fax transmission the product ran out of memory Only the pages that fit into memory will be printed Recommended action Call the recipient to ensure that the fax machine is on and ready Check that you are dialing the correct fax number Check that the Redial if busy option is enabled Check for a dial tone on the phone line by pressing FAx SEND Make sure that the phone is working by disconnecting the product plugging in a telephone to the phone line and making a voice call Plug the product phone cord into a jack for another phone line and try sending the fax again Try a different phone cord If the error persists check the flat flexible cable between the LIU and the formatter Reseat or replace the cable If the error persists replace the LIU Print all received faxes or wait until all pending faxes are sent Ask the sender to send the fax again Cancel all fax jobs or clear the faxes from memory see Delet
24. Attempt to send the fax again after making sure that documents stored in memory are printed and that the unit has paper ready for printing If the problem persists reinitialize permanent storage Attempt to send the fax again after making sure that documents that are stored in memory are printed and that the unit has paper ready for printing If the problem persists reinitialize permanent storage Ask the remote user to send the fax again when telephone line conditions have improved Disable V 34 on the product and attempt the transmission with the V 17 mode Ask the remote user to send the fax again when telephone line conditions have improved Disable V 34 on the product and attempt the transmission with the V 17 mode Ask the remote user to send the fax again when telephone line conditions have improved Disable V 34 on the product and attempt the transmission with the V 17 mode Ask the remote user to send the fax again when telephone line conditions have improved Disable V 34 on the product and attempt the transmission with the V 17 mode ENWW ENWW Table 6 5 Fax send codes continued 396 409 410 419 An error occurred during a V 34 transmission when the product was unable to correctly complete the handshake with the remote machine and was consequently unable to transmit a T 30 frame This occurs when the line was disconnected or if line conditions degrade during the session An error
25. Figure 1 2 Figure 2 1 Figure 2 2 Figure 2 3 Figure 2 4 Figure 2 5 Figure 2 6 Figure 2 7 Figure 3 1 Figure 3 2 Figure 3 3 Figure 3 4 Figure 3 5 Figure 3 6 Figure 3 7 Figure 3 8 Figure 3 9 Figure 3 10 Figure 3 11 Figure 3 12 Figure 3 13 Figure 3 14 Figure 3 15 Figure 3 16 Figure 3 17 Figure 3 18 Figure 3 19 Figure 3 20 Figure 3 21 Figure 3 22 Figure 3 23 Figure 3 24 Figure 3 25 Figure 3 26 Figure 3 27 Figure 3 28 Figure 3 29 Figure 3 30 Figure 3 31 Figure 3 32 Figure 3 33 Figure 3 34 Figure 3 35 Figure 3 36 Figure 3 37 Product hardware components sssssssssssseeseee nemen 5 Identification label sornes a aa aa a aaa Taa eren nnne nnne nnne 6 Product dimensions 5 tem eb ep e tr dde 26 Fax controls a xus tos ies cei eee ve heen eee da e ees 27 Alphan meric DUttOns 3 rete reset rite teh lee ee RR OE dase 28 Menu and cancel controls sssssssseeeene eene 28 Copy scan and start controls sssssssssssssssseeeee 29 Outpt Din e ETE ee 45 Straight through output path ssssee emm eem 45 Cleaning the flatbed glass sssssseee eme 50 Cleaning the scanner strip eme 51 Cleaning the lid backing seeeeeeenn emen 51 Unpl g the product 5 e er tte t Pe te eee 52 Remove the print cartridge sssssseeen 53 Clean the print cartridge cavity 53 Ins
26. Ordering parts and supplies rremrrn nnn nnne 248 Parte zocsunieeNeunenmndedenueuuiE LL te 248 Related documentation and software eessssseesessseeee nenne nennen 248 Parts that WOON setae cate iveeaetien tive d debe re EU IP RN dedu e Po E UTI 248 ACGOSSODIOS 1 acciri aa a rune e iue tuc netu E chenssesgi asee ta deat eui e NEN OEREE Yu eR LE aaa 249 AUIpDMAMH A 249 Print cartridges and toner supplies ssssssssssee nnn nn nennen ennenen 249 Gables ar redet tabac um ead E EH 249 Comnmon hardWare cci de iaa da exea Dia ea E v eese pode su veda an e tan Cra dead v Md Eae tud aida 250 Parts Kis iiec etta Code dh a Ri cud eo dto dat dicea dann aa 251 How to use the parts lists and diagrams sess 251 Scanner assemblies 2 citis dee erae ed saca eode Ped esa e daa aa 252 External assemblies 2 ci acaedevisveseivesaasncseaevasdaceedetaagaoutedensanaeadantdeaeass canta deaddssdacanasendeas 260 Internal assemblies icd den ect races era sid cd caa edd cr pee dv a Doe d RAO ux a a dax Odd 266 247 Ordering parts and supplies Parts Order replacement parts from the following website https partsdirect hp com epdo default mainmenu asp Related documentation and software Order documentation and software from the websites listed in Table 7 1 Technical support websites Table 7 1 Technical support websites HP Connect Online ht
27. The product exits the Menu settings and prints the report Printing all fax reports at once To print all fax reports at once 1 Press MENU ENTER 2 Use the lt or gt button to select Reports and then press mENU ENTER 3 Use the lt or gt button to select All fax reports and then press MeNU ENTER The product exits the Menu settings and prints the reports When you print all reports at once the following reports are printed e Fax activity log recent faxes sent and received and their status e Billing log if enabled sorted by billing code e Block fax list if enabled fax numbers you have blocked e Usage report pages printed copied scanned or faxed e Configuration report current control panel settings including the following sections System information Reports Fax settings User defaults Service Page counts e Speed dial report one touch speed dial and group dial report T 30 protocol trace Use a T 30 protocol trace report to troubleshoot fax transmission issues To print a T 30 protocol trace report 1 Press MENU ENTER Troubleshooting tools 215 2 Use the lt or gt button to select Service and then press MENU ENTER 3 Use the lt or gt button to select Print T 30 trace and then press MENU ENTER 4 Use the lt or gt button to select Now and then press mMENU ENTER The product exits the Menu settings and prints the reports Send a fax from the product o
28. Using EconoMode produces a lighter image because less toner is on the page 74 Chapter 4 Operational overview ENWW MEt HP Memory Enhancement technology MEt effectively doubles the standard memory through a variety of font and data compression methods Enhanced I O The enhanced I O EIO feature allows product memory to be used for storing data received from the host computer When EIO is enabled you can send more data to the product in shorter amounts of time so that you can return to the software program more quickly The EIO feature has the following options e Auto the product uses EIO memory allocation to increase the speed of data transfer from the host computer to the product if necessary The default setting is Auto e Off the minimum amount of product memory is used to store data that is sent from the host computer e Page Protect the formatter creates the entire page image in page buffer memory before physically moving the media through the printer This process ensures that the entire page will be printed Page complexity ruling lines complex graphics or dense text can exceed the printer s ability to create the page image fast enough to keep pace with the image formation process If Page Protect is disabled and a page is too complex the page might print in sections for example the top half on one page and the bottom half on the next page Some print data loss is likely in these instances and an error m
29. message Scanner Bulb Failure The scanner assembly Turn off the power by using the experienced an error in scanner power switch wait at least 30 bulb functionality seconds and then turn on the power and wait for the product to initialize Try another power source If the error persists lift the cover to see if the scanner bulb is illuminating If it is not illuminating replace the scanner assembly If the bulb is illuminating the scan module might be too far to the right to find the calibration strip during startup Use the following procedure to move the scan module so it begins the startup cycle farther to the left 1 Cycle the power and watch the movement of the scan module The scan module will move to the left and the bulb will turn on When it does cycle the power Repeat the first step until the scan module is about 3 cm about 1 inch from the right edge of the scan glass Turn on power by using the power switch If the error persists replace the scanner assembly 176 Chapter6 Troubleshooting ENWW Event log codes These codes appear in the event log section of the configuration report Use this table to associate an event log code with a description of the event Table 6 3 Event log codes event occurred receive fax directory is missing send fax directory is missing send ID file is corrupted receive ID file is corrupted fax log is corrupted flash init as a result of firmware upgr
30. printer control panel errormessages 166 line interface unit removing 133 lines troubleshooting copies or scans 187 189 190 printed pages 181 LIU fax subsystem 89 functions and operation 89 removing 133 safety isolation circuitry 90 safety protection 90 loading media 40 originals 43 44 loads ECU 81 location settings changing 238 long pages copying or scanning 200 304 Index loose toner troubleshooting 183 lower metal shield pickup assembly 144 LPT ports troubleshooting 164 LSTR Last Rotation Period 69 M machine screws 250 main input tray feeding operations 86 feeding problems troubleshooting 197 maintenance agreements 14 manuals ordering 248 margins minimum 180 188 media common problems 36 guidelines 36 loading 40 sizes 7 34 specifications 34 types 34 media guides cleaning 182 troubleshooting 200 media input tray loading 40 memory base 2 buffer 75 formatter 73 ordering 249 Memory Enhancement technology MEt 2 75 menu developers 237 secondary service 236 menu control 28 menu structure printing 30 215 using 30 messages error 166 metal shields pickup assembly 144 mirror operations 85 misalignment specifications 9 troubleshooting 185 188 196 model number 6 modem connecting to product 204 speed 10 motor operations 84 removing 141 rotation observing 211 motor controller 73 ENWW multifeeds copier scanner 201 printer input trays 197 N non volatile RAM 74 NVRAM initia
31. probably transmitting fill bytes instead of data and is either broken or jammed The product has not received any data at the start of a page during ECM reception although the modem has not detected a remote disconnect The remote machine is probably transmitting sync frames instead of data and is either broken or jammed The product has detected that the modem carrier has stopped Either the line has been disconnected or the remote machine has aborted the transmission 220 Chapter6 Troubleshooting If the document was large ask the remote user to retransmit the document as two or more smaller documents Disable ECM and attempt to receive the fax again None Attempt to receive the fax again after telephone line conditions have improved Configure the machine to start receiving at a lower speed If the product successfully received several pages of a larger document ask the remote user to transmit the document in several smaller parts Ask the remote user to reconfigure the remote machine to transmit using a normal letter A4 page width Ask the remote user to check his or her machine and then ask the remote user to send the fax again Ask the remote user to check his or her machine and then ask the remote user to send the fax again Ask the remote user to check his or her machine and then ask the remote user to send the fax again ENWW ENWW Table 6 4 Fax receive codes continued
32. secondary service menu 236 self test continuous 236 sensor flag paper feed assembly 156 157 sensors locating 88 paper feed system 86 separation of scanner and printer 119 separation pads cleaning 55 life expectancies 48 operations 86 separation stage image formation process 85 sequence operations 69 71 printed pages 45 removing parts 98 troubleshooting steps 161 serial number 6 Index 307 service menu 33 service parts kit ordering 251 settings default 241 printjob 75 shaft pickup roller 145 shields pickup assembly 144 signals VIDEO 69 size margins minimum 180 188 printer 7 26 scanned images 192 skew copies or scans troubleshooting 200 printed pages troubleshooting 185 188 196 specifications 9 slots DIMM 2 smears toner 182 soft reset 239 software included 2 installation troubleshooting 164 ordering 248 solenoid SL1 locating 88 observing 211 operations 86 87 removing 141 space requirements 26 speaker removing 114 special media common problems 36 specifications 37 39 specifications acoustic 9 battery 10 electrical 8 fax 10 media 34 specks toner 180 186 speed data transfer 75 during copying 7 printing and copying 7 processor 73 speed dial report 215 spots printed pages 180 186 scanned images 191 stages image formation 85 207 operation sequence 69 71 star screws 250 startup messages 74 308 Index statements Australian EMC 23 Declaration of Conformity 21 22 FCC
33. temporarily disabled because of a condition such as a lack of paper or a jam A busy signal has been detected each time that the product has attempted to call the remote machine The product has attempted to initiate a remote diagnostic session but has detected that remote diagnostics are disabled at the remote machine The product has attempted to initiate a remote diagnostic session but has detected that the remote diagnostic version supported by the remote machine is incompatible The product is set up to initiate document transmission but it has detected that the remote machine is not able to receive a document This error should be rare because a remote machine normally will not answer if it cannot receive a document An exception is if the remote machine is configured for poll transmission but is unable to receive The remote machine cannot support a fax reception at any speed or modulation that the product supports The remote machine cannot support a fax reception at the page width that the product selected Confirm that the remote fax machine is ready to receive a document and attempt to send the fax again Attempt to send the fax again when the line is no longer busy Ask the remote user to enable remote diagnostics on the remote machine No solution Remote diagnostics cannot occur between machines that have incompatible remote diagnostic versions Configure the remote machine for reception
34. toner cartridge See print cartridges tools required 97 top cover removing 125 trace report printing 215 trailing edge detection ADF 78 Training HP Technical 248 transfer roller cleaning around 50 life expectancy 48 observing 212 operations 85 power supply 82 removing 132 transfer stage image formation process 85 transfer upper guide removing 132 transparencies cleaning print path with 52 loading 40 specifications for 36 trays loading 40 troubleshooting control panel 162 206 copying 163 DSL 202 ECU Engine Control Unit 162 faxing 163 image quality 179 LPT ports 164 mediajams 194 print quality 179 printing 164 scanning 165 software installation 164 ENWW troubleshooting steps 161 truss head screws 250 two way communications 73 75 U unplugging printer 97 updating firmware code 213 upper metal shield pickup assembly 144 USB cable ordering 249 interface 73 74 port 5 V V 34 enabling or disabling 216 V 34 fax standard 216 ventilation requirements 26 vertical black streaks troubleshooting 190 vertical defects troubleshooting 184 vertical lines troubleshooting 181 vertical white stripes troubleshooting 187 189 VIDEO signals 69 voltage dc power supply 81 high voltage power supply 83 Ww WAIT period 69 warranty extended 14 print cartridge 13 refilled cartridges impacton 15 statement 12 waste toner receptacle 86 wave troubleshooting 186 196 websites 248 weight printer 7 white stripes
35. 18 on page 273 Right height guide RC1 2392 000CN Table 7 13 on page 263 Right midpanel scanner cover C9124 40003 Table 7 9 on page 255 Right plate assembly RM1 0835 000CN Table 7 16 on page 269 Right plate assembly RM1 0835 000CN Table 7 17 on page 271 Right plate assembly RM1 0835 000CN Table 7 18 on page 273 Right side cover RGO0 1116 000CN Table 7 12 on page 261 Russian 3380 Bezel Q2660 40016 Table 7 11 on page 259 Scanner assembly Q2660 60115 Table 7 8 on page 253 Scanner assembly Q2660 60106 Table 7 9 on page 255 ENWW Alphabetical parts list 289 Table 7 24 Alphabetical parts list continued Scanner flat flexible cable FFC assembly includes Q2660 60103 Table 7 9 on page 255 FCC C9124 60116 and shield Scanner PCA Q2657 67901 Table 7 9 on page 255 Screw for scanner formatter 0515 4257 Table 7 9 on page 255 Screw formatter 0515 2908 Table 7 16 on page 269 Screw M4x14 XA9 1421 000CN Table 7 21 on page 279 Screw M4x14 XA9 1421 000CN Table 7 22 on page 281 Screw M4x14 XA9 1421 000CN Table 7 23 on page 283 Screw RS M3x6 XA9 1495 000CN Table 7 16 on page 269 Screw RS M3x6 XA9 1495 000CN Table 7 17 on page 271 Screw RS M3x6 XA9 1495 000CN Table 7 18 on page 273 Screw RS M3x6 XA9 1495 000CN Table 7 19 on page 275 Screw RS M3x8 XA9 1504 000CN Table 7 13 on page 263 Screw RS M3x8 XA9 1504 000CN Table 7 16 on page 269 Screw RS M3x8 XA9 1504 000CN Table 7 17 on page 271 Screw RS
36. 98 Chapter 5 Removal and replacement ENWW Figure 5 2 ENWW 3 Ifthe part is on the second diagram you are required to separate the scanner from the printer before removing the part Scanner printer separation not required ADF pickup roller assembly ADF document feed guide cleanout comb ADF separation pad height guides transfer roller LIU ADF lid ADF scanner glass and frame control panel bezel control panel assembly control panel chassis speaker left side scanner cover scanner motor controller board left side door right side cover scanner right side cover back cover stepping motor formatter left bottom frame support pickup assembly engine deflector shield print cartridge door front cover also requires removing left side door and right side cover front guide assembly pickup assembly also requires removing formatter paper lift plate assembly Parts removal order 1 of 2 Removal and replacement strategy 99 Scanner printer separation required Note The scanner assembly might be contaminated if it is opened outside of a cleanroom environment For this reason the entire scanner assembly is replaceable only as a unit Replacing the scanner assembly as an entire assembly replaces the CCD scan module the CCD scan motor and the cable If the ADF fails it too is replaceable only as an entire assembly Replacing the ADF replaces the ADF cable and other ADF submechanisms top cover laser scanner assembly height
37. A A e ern eda 262 Paper ttay osea a ait E EA eina 264 Internal components sss enne rennen nennen nnne nnns 266 Internal components 1 of 2 teneret khen in 268 Internal components 2 of 2 eerte tnn nint 270 Right plate assembly onere eere rennen 272 Lett plate assembly 2 ucts dioe mte 274 Electrical components eite inte a E 276 Paper pickup assembly 1 of 2 sssssssseeeeme 278 Paper pickup assembly 2 of 2 ssssssseee 280 Fuser assembly 5 5 EDT RERUM DM t 282 ENWW ENWW Product information This chapter provides information about the following topics Product configuration essre aA nennen 2 Hardware description OPES 2 Firmware description ccceccececeeeeeeeeeaeceeeeeeeeseeeaaaaaaeeeeeeeeeesecscaaesaeeeeeeeseseccuaeeeeeeeeeees 2 Software and supported operating systems sssssssssssssseeeeenee 2 Product features 4 OVERVIEW Of produt EXE 5 Hardware components ccceeeeeeeeenee cee eeeeeeeeeeeceaaaecaeeeeeeeeeesecaeaaecaeeeeeeeseeeescaccaaeeeeeeeneess 5 Product identification e cisien eea t on EA Vand hee kad cae erat aed 6 Model and serial numbers 2 cccceceeceeeeeeeecaeeeeeeeeeececeaaeeeeeeeeeeeeesecenaeeeeeseeeesetensinaaees 6 Prod ct specification Em 7 Physical specifications eodeni ei E E E 7 Environmental specifications
38. An LPT port driver problem exists in Microsoft Windows Reset the computer s port settings Verify that the port is set for bidirectional communication A problem exists in the USB device in the computer s device 1 Uninstall the printer driver manager 2 Delete the USB devices in the device manager 3 Reinstall the printer driver The formatter has failed Replace the formatter 164 Chapter6 Troubleshooting ENWW Does the product scan to the computer Initiate a scan from the computer s basic desktop software or from the product Other devices are connected to the parallel port or USB port Disconnect the other devices and try again to scan The computer s parallel port hardware is not bidirectional Check the computer documentation to see if the port configuration can be changed The BIOS settings for the parallel port are set incorrectly Reset the computer s port settings If the problem persists reset the BIOS settings in CMOS Polling is turned off in HP Toolbox or HP Toolbox is not Start HP Toolbox and turn on polling running ENWW Basic troubleshooting 165 Control panel messages The majority of the control panel messages are intended to guide the user through normal operation The control panel messages indicate the status of the current operation and include a page count on the second line of the display if appropriate When the product is receiving fax data print data or scanning commands con
39. Central processing unit The formatter incorporates an embedded 32 bit Coldfire V4e processor operating at 90 MHz Line interface unit LIU The LIU provides the required safety isolation signal coupling and impedance matching between the telephone line and the modem chipset that is located on the formatter Motor controller PCA The motor controller PCA contains motor driver circuitry for the ADF motor and the scan module position motor The motor controller PCA also provides electrical interface from the formatter to the control panel PCA and to the speaker Flash memory The formatter system includes firmware code that controls the product The code is stored in flash memory which allows the firmware code to be recovered or updated The firmware update and recovery process is described in Troubleshooting Standard boot process When the product is unplugged or the power is off the firmware code is stored on the formatter in two blocks The first block of code is an executable boot block about 64 K of code The second block of code is a compressed version of the product control code When the product is turned on the boot block decompresses the product control code and stores it in RAM Then the product performs a full startup with the control code running from RAM Formatter system 73 Product startup messages The LED display contains different messages depending upon the progress of the boot process Table 4 3 Produ
40. M1 Main motor SL1 Pickup solenoid Printer paper path Jam detection The paper detection sensor PS931 detects the presence of media in either the priority input tray or the main input tray The paper top sensor PS911 and the paper delivery sensor PS921 detect media moving through the printer If a jam is detected the ECU immediately stops the printing process and a jam message appears on the control panel display SL1 A jam can be detected under any of the following conditions Printer functions and operation Pickup delay jam Media does not reach the paper top sensor PS911 after the pickup solenoid SL1 has been turned on twice the original pickup plus a retry within 2 seconds Pickup stationary jam The paper top sensor PS911 does not detect the trailing edge of media within 1 second of detecting the leading edge Delivery delay jam The paper delivery sensor PS921 does not detect the leading edge of media within 1 5 seconds after the paper top sensor PS911 detects the leading edge 87 e Wrapping jam The paper delivery sensor PS921 does not detect the trailing edge of the media within 0 1 second after the paper top sensor PS911 detects the leading edge and 1 second has passed since the paper delivery sensor PS921 detected the leading edge e Delivery stationary jam The paper delivery sensor PS921 does not detect the leading edge of media within 1 6 seconds after the paper top sensor PS91
41. M3x8 XA9 1504 000CN Table 7 18 on page 273 Screw RS M4x12 XA9 0722 000CN Table 7 13 on page 263 Screw tap binding head M3x8 RB9 0820 000CN Table 7 16 on page 269 Screw tap binding head M3x8 RB9 0820 000CN Table 7 21 on page 279 Screw tap binding head M3x8 RB9 0820 000CN Table 7 22 on page 281 Screw tap binding head M3x8 RB9 0820 000CN Table 7 23 on page 283 Screw tap truss head M3x8 XB4 7300 809CN Table 7 14 on page 265 Screw tap truss head M4x10 RB9 0819 000CN Table 7 13 on page 263 290 Chapter 7 Parts and diagrams ENWW Table 7 24 Alphabetical parts list o aed Description Table and page Screw tap truss head M4x10 RB9 0819 000CN Table 7 17 on page 271 Screw tap truss head M4x10 RB9 0819 000CN Table 7 21 on page 279 Screw tap truss head M4x10 RB9 0819 000CN Table 7 22 on page 281 Screw tap truss head M4x10 RB9 0819 000CN Table 7 23 on page 283 Screw TP M3x6 XA9 1418 000CN Table 7 22 on page 281 Screw TP M3x8 XA9 1503 000CN Table 7 13 on page 263 Screw TP M3x8 XA9 1503 000CN Table 7 16 on page 269 Screw TP M3x8 XA9 1503 000CN Table 7 17 on page 271 Screw TP M3x8 XA9 1503 000CN Table 7 18 on page 273 Screw TP M3x8 XA9 1503 000CN Table 7 23 on page 283 Screw with star washer M3x6 XA9 0828 000CN Table 7 20 on page 277 Screw with washer M3x6 RB9 0818 000CN Table 7 17 on page 271 Screw with washer M3x6 RB9 0818 000CN Table 7 18 on page 273 Screw wit
42. MB of flash memory of which 3 4 MB is available for fax storage The remaining 0 6 MB is used for the file system and reclamation Adding RAM does not affect the fax page storage because the product does not use RAM for storing fax pages Stored fax pages The user can reprint stored fax pages in case of errors Other fax devices store fax pages in either normal RAM or short term RAM Normal RAM immediately loses its data when power is lost while short term RAM loses its data about 60 minutes after a power failure Flash memory maintains its data for years without any applied power Advantages of flash memory storage Fax pages stored in flash memory are persistent They are not lost as a result of a power failure no matter how long the power is off Users can reprint faxes in case the print cartridge runs out of toner or the product experiences other errors while printing faxes 92 Chapter 4 Operational overview ENWW ENWW The product also has scan ahead functionality that makes use of flash memory Scan ahead automatically scans pages into flash memory before a fax job is sent This allows the sender to pick up their original document immediately after it is scanned eliminating the need to wait until the fax is transmission is complete Because fax pages are stored in flash memory not RAM more RAM is available to handle larger and more complicated copy and print jobs Fax functions and operation 93 94 Chapter 4 Operational overv
43. Part 68 requirements 17 Finland laser 23 IC CS 03 requirements 20 Korean EMI 23 laser safety 22 Telephone Consumer Protection Act 19 static eliminator operations 85 stationary jams ADF 78 status control 28 status information relaying 73 75 STBY Standby period 69 storage environment specifications 7 stored fax pages advantages of flash memory storage 92 storing paper 196 straight through paper path 45 streaks vertical black 190 stripes vertical white 187 189 subpads operations 86 supplies ordering 248 support technical 248 SW301 overriding 211 switches engine test 206 paper path test 211 system reset 239 system settings default 241 T T 30 protocol trace report printing 215 technical support 248 Technical Training 248 Telephone Consumer Protection Act 19 telephone port 5 telephones connecting extra 205 temperature fuser settings 183 184 specifications 7 storing paper 196 troubleshooting 186 tests drum rotation 208 engine 206 half self functional check 207 heating element 208 high voltage power supply 209 paper path 211 text troubleshooting misprinted 181 185 scanned 191 thermistor connector 208 ENWW time date header menu 30 timing diagram general 70 TIP 89 toner cloth ordering 249 image formation operations 85 loose troubleshooting 183 ordering 249 redistributing 179 scattered troubleshooting 186 smears troubleshooting 182 specks troubleshooting 180 186 waste cleaning operations 86
44. RM1 0838 000CN RM1 0839 000CN RM1 0840 000CN RM1 0846 000CN RM1 0851 000CN RM1 0852 000CN RM1 0999 000CN Paper pickup assembly also includes all parts Table 7 21 on page 279 shown in the next figure Paper pickup assembly also includes all parts shown in the previous figure Table 7 22 on page 281 Numerical parts list 297 Table 7 25 Numerical parts list continued Part number Table and page RM1 0999 000CN Table 7 17 on page 271 RM1 0999 000CN Table 7 23 on page 283 RM1 1000 000CN Table 7 15 on page 267 RM1 1000 000CN Table 7 17 on page 271 RM1 1000 000CN Table 7 23 on page 283 RY7 5081 000CN Table 7 15 on page 267 WT2 5694 000CN Table 7 18 on page 273 WT2 5694 000CN Table 7 19 on page 275 WT2 5694 000CN Table 7 20 on page 277 XA9 0722 000CN Table 7 13 on page 263 XA9 0828 000CN Table 7 20 on page 277 XA9 1418 000CN Table 7 22 on page 281 XA9 1420 000CN Table 7 20 on page 277 XA9 1421 000CN Table 7 21 on page 279 XA9 1421 000CN Table 7 22 on page 281 XA9 1421 000CN Table 7 23 on page 283 XA9 1495 000CN Table 7 16 on page 269 XA9 1495 000CN Table 7 17 on page 271 XA9 1495 000CN Table 7 18 on page 273 XA9 1495 000CN Table 7 19 on page 275 XA9 1503 000CN Table 7 13 on page 263 XA9 1503 000CN Table 7 16 on page 269 XA9 1503 000CN Table 7 17 on page 271 XA9 1503 000CN Table 7 18 on page 273 XA9 1503 000CN Table 7 23 on page 283 XA9 1504 000CN Table 7 13 on page 263 XA9 1504 000CN Table 7 16 on page 269 XA9 1
45. Reinstallation tip Slide the ECU into the product from front to back to ensure that the microswitch callout 13 is under not behind the plastic lever that protrudes into the ECU area from the formatter side of the product Sliding the ECU into the product from front to back also ensures that the post in callout 14 contacts the grounding spring in the engine Paper feed assembly 1 Separate the scanner from the printer see Separation of the scanner from the printer and remove the left side door and back cover see Left side door and Back cover Remove the right plate assembly see Right plate assembly Remove the ECU pan see ECU fuses and ECU pan Unwind the fan and solenoid cables from the cable guides callout 1 on the paper feed mechanism Remove two screws callout 2 from the paper feed mechanism Bottom assemblies 155 6 Remove one screw callout 3 from the paper sensor PCB assembly Figure 5 93 Remove the paper feed assembly 1 of 4 7 Separate two bushings on the bottom of the paper feed mechanism from the paper feed roller shaft callout 4 and lift the paper feed mechanism up and out Figure 5 94 Remove the paper feed assembly 2 of 4 Reinstallation tip Insert the bottom of the sensor flag into the hole callout 5 in front of the paper feed roller shaft See To reinstall for more details about the sensor flag 8 Use needle nose pliers to push the two tabs away from the end o
46. Table 1 8 HP LaserJet 3380 all in one battery continued Battery type Button or coin cell battery soldered to formatter not replaceable Weight Approximately 1 gram 0 04 ounce Battery manufacturers Rayovac of Madison Wisconsin USA and Panasonic of Secaucus New Jersey USA ENWW Product specifications 11 Warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet 3380 all in one One year from date of purchase HP warrants to you the end user customer that HP hardware accessories and supplies will be free from defects in materials and workmanship after the date of purchase for the period specified above If HP receives notice of such defects during the warranty period HP will at its option either repair or replace products which prove to be defective Replacement products may be either new or like new HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase for the period specified above due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace software media which does not execute its programming instructions due to such defects HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a
47. Table 7 10 on page 257 Traditional Chinese 3380 Bezel Q2660 40024 Table 7 11 on page 259 Transfer roller RM1 0550 000CN Table 7 16 on page 269 Turkish 3380 Bezel Q2660 40018 Table 7 11 on page 259 Vietnamese 3380 Bezel Q2660 40029 Table 7 11 on page 259 292 Chapter 7 Parts and diagrams ENWW Numerical parts list Table 7 25 Numerical parts list 0515 2908 Table 7 16 on page 269 0515 4257 Table 7 9 on page 255 0515 4330 Screws for scanner side panels scanner formatter Table 7 9 on page 255 and ADF glass frame 0515 4330 Table 7 11 on page 259 0515 4331 Table 7 9 on page 255 0624 1055 Table 7 10 on page 257 5851 1172 Table 7 15 on page 267 5851 1172 Table 7 18 on page 273 5851 1172 Table 7 18 on page 273 5851 1172 Table 7 19 on page 275 5851 1172 Table 7 19 on page 275 7121 8043 Table 7 13 on page 263 C7296 00014 Table 7 9 on page 255 C7309 40013 Table 7 10 on page 257 C7309 40153 Table 7 10 on page 257 C7309 60049 Table 7 10 on page 257 C7309 60076 Table 7 10 on page 257 C7309 80013 Table 7 10 on page 257 C9124 00002 Table 7 9 on page 255 C9124 40002 Table 7 9 on page 255 C9124 40003 Table 7 9 on page 255 C9124 40005 Table 7 9 on page 255 C9124 40006 Table 7 11 on page 259 C9124 60113 Table 7 11 on page 259 C9126 00001 Table 7 16 on page 269 ENWW Numerical parts list 293 Table 7 25 Numerical parts list continued Part number Table and page C9126 40003 Table 7 16 on page 269 C9126 60103 Table 7 16
48. The product has not received any data during non ECM page reception and a timeout failure has occurred The remote machine is probably transmitting fill bytes instead of data and is either broken or jammed The product has stopped receiving any data during an ECM page reception although the modem has not detected a remote disconnect The remote machine is probably transmitting sync frames instead of data and is either broken or jammed The remote machine has transmitted invalid data The product has received frames with errors during an ECM reception and requested retransmission of the failed frames The data that is resent does not correspond to the data that was requested This is an implementation error from the remote machine Between pages the remote machine has attempted to renegotiate the session mode from ECM to non ECM This operation is not supported and the session has been abandoned This is not a communication error and it is not expected that this error will occur under non development scenarios Reception has failed because the local unit is unable to open to receive data This error might be associated with low memory although low memory should not produce the error unless other conditions are contributing to the problem The remote machine has attempted to renegotiate the encoding mode from non JPEG to JPEG This operation is not supported and the session has been abandoned Ask the remote use
49. as Printer top COVET pen ELM 125 Fronttover assembly 5 25 2 p ie I itecto eia reo eoa SE neta oco 125 Printer assemblies sssssssssssssssessseseeee eene ernst nnne nen nnns teen nere tn sse nn nes 130 Laser scanner assembly 2 1 cete eee ht een ha ee Rd eed b eee SERE de de SERRE Te hdd 130 Height Bi Toe RE 130 ENWW v vi Left and right support covers front corner brackets ssssee 131 Transfer upper guide assembly sse nne nennen nnnnnr 132 TranSter Oller c 132 Line interface unit EIU eicere eee interea ce tn Ro deter ede Re Ra exo ERR dae 133 FOIE X 134 Left bottom frame support 25 retener tanien hen uerbo t e uev in ne suns 135 FUSER assembly m 136 OUTPUT ROMNGNS c 139 Stepping motor V 141 EEAS a E E N E E E E T E A 141 Fan assembly Am 142 Pickup assemibly ta EEEE AEEA ET 144 Paper lift plate assembly and pickup roller shaft ssssssssssesess 145 To reinstall the paper lift plate assembly sssssssseeseenem 148 Right plate assembly sssssssssssesssseeneeenme nene enne en nennen ennemis 149 Left plate assembly ee diner Haee eec ER Ree Yo ea ee PE RE e V Reeve Edd A 150 Bottom assemblies ssssssssseeene eene DOD ECU fuses ari
50. by having a central office CO that generates a constant voltage on the TIP and RING wires 48 V usually A device goes on hook by connecting impedance such as 600 ohms for the U S across TIP and RING allowing a line current to flow The CO can detect this current and can send impulses such as dial tones The product generates more signaling tones such as dialing digits to tell the CO how to connect the call The product can also detect tones such as a busy tone from the CO that tell it how to behave When the call is finally connected the CO behaves as if it were a piece of wire connecting the sender and receiver This is the period during which all of the fax signaling and data transfer occurs When a call is completed the circuit opens again and line current flow ceases removing the CO connection from both the sender and the receiver All of this is done with a two wire arrangement The two wires are called TIP and RING on all phone systems On most phone systems the wires appear on pins 3 and 4 of the RJ 11 modular jack the one on the LIU These two wires do not have to be polarized because all the equipment works with either TIP or RING on pin 3 and the other wire on pin 4 This means that cables of either polarity can interconnect and will still work These are the basic functions of PSTN operation that are assumed in the design of the fax subsystem The product generates and detects the signaling tones currents and data sig
51. cartridge before you installed the cartridge 2 Perform a drum rotation functional check See Drum rotation functional check 3 Perform a high voltage power supply check See High voltage power supply check Drum rotation functional check The photosensitive drum which is located in the print cartridge must rotate in order for the print process to work The photosensitive drum receives its drive from the main drive assembly Note This test is especially important if refilled print cartridges have been used 1 Open the print cartridge door 2 Remove the print cartridge 3 Mark the drive gear on the cartridge with a felt tipped marker Note the position of the mark 4 Install the print cartridge and close the print cartridge door The startup sequence should rotate the drum enough to move the mark 5 Open the print cartridge door and inspect the gear that was marked in step 3 Verify that the mark moved If the mark did not move inspect the main drive assembly to make sure that it is meshing with the print cartridge gears If the drive gears appear functional and the drum does not move replace the print cartridge Heating element check Paper passes between the heating element and a soft pressure roller to fuse toner to the paper 1 Unplug the product for at least ten minutes Remove the right cover see Printer right side cover and back cover see Back cover 2 Verify that the thermistor connector i
52. duplex modems that transmit at speeds up to 28 000 bps When V 34 is turned on the product automatically adjusts the transmission speed based on the clarity of the image Turning V 34 off can resolve some fax transmission issues To change the V 34 setting 1 Press MENU ENTER 2 Use the lt or gt button to select Fax setup and then press MENU ENTER 3 Use the lt or gt button to select All faxes and then press MENU ENTER 4 Use the lt or gt button to select V 34 and then press MENU ENTER 5 Use the lt or gt button to select On or Off and then press MENU ENTER to save the selection 216 Chapter6 Troubleshooting ENWW ENWW Fax receive and fax send codes The following tables list the fax receive and fax send codes that appear in the fax activity log To print a fax activity log press MENU ENTER press lt or gt to select Reports and then select Print log now Table 6 4 Fax receive codes The fax session has been None required completed without errors 223 ECM error The user has pressed cauce which caused the fax session to be prematurely halted The product has answered a call but has been unable to detect the presence of a fax machine Typically this is caused by the product answering a voice call Or The remote user canceled the fax transmission by pressing cawcEL immediately before or just as the product answered the call Or The remote machine automatically ended t
53. ensure that it is permissible for the equipment to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution can be particularly important in rural areas CAUTION Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate The Ringer Equivalence Number REN of this product is 0 7 Notice The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Number of all the devices does not exce
54. fax answer Attempts to redial a fax number Call the recipient to ensure that failed or the Redial no answer the fax machine is on and ready canceled send option was turned off Check that you are dialing the correct fax number Check that the redial option is enabled Unplug the telephone cord from both the product and the wall and replug the cord Unplug the product telephone cord from the wall plug in a telephone and try making a call Plug the product phone cord into a jack for another phone line If the error persists check the flat flexible cable between the LIU and the formatter Reseat or replace the cable If the error persists replace the LIU No fax answer The receiving fax line did not Allow the product to retry sending answer The product attempts to the fax redial after a few minutes Redial pending Call the recipient to ensure that the fax machine is on and ready Check that you are dialing the correct fax number If the product continues to redial unplug the product telephone cord from the wall plug in a telephone and try making a call Plug the product phone cord into a jack for another phone line Try a different phone cord If the error persists check the flat flexible cable between the LIU and the formatter Reseat or replace the cable If the error persists replace the LIU 172 Chapter6 Troubleshooting ENWW Table 6 1 Alert and warning messages continued
55. flapper left and right support covers transfer upper guide assembly left side door right side cover top cover fuser E output rollers solenoid and fan print cartridge door front cover front guide assembly right plate assembly and formatter left bottom frame support ECU paper feed assembly formatter and RFI deflector shield left plate assembly Figure 5 3 Parts removal order 2 of 2 100 Chapter 5 Removal and replacement ENWW Scanner assemblies The parts described in this section can all be removed without separating the scanner from the printer Printer right side cover 1 Open the print cartridge door 2 Openthe straight through output door 3 Remove one screw callout 1 Figure 5 4 Remove the printer right side cover 1 of 3 ENWW Scanner assemblies 101 4 Liftthe right side of the product and release the tab on the bottom of the cover Note You can slide the product slightly over the edge of a table to gain access to this tab if you do not want to lift the product Figure 5 5 Remove the printer right side cover 2 of 3 5 Slightly separate the cover from the product and then pull it towards the back of the product to remove it Figure 5 6 Remove the printer right side cover 3 of 3 Scanner side covers 1 Remove the printer right side cover See Printer right side cover 102 Chapter5 Removal and replacement ENWW 2 Remove the two screws callout 1 that fasten th
56. message 232 Chapter6 Troubleshooting ENWW nn 10 O o Table 6 8 Fax abbreviations continued Abbreviation PPS EOP PPS MPS PPS NULL PRI EOM PRI EOP PRI MPS Partial page signal end of procedure Partial page signal multipage signal Partial page signal null Partial page request Procedure interrupt end of message Procedure interrupt end of procedure signal Receive not ready Receive ready Return to control mode Retrain negative Retrain positive Training check field Transmitting subscriber identification SCAN V xx Password for transmission Selective polling RC RN RT RT RT TC TS PW PW SE SU P R C N P F P B Sub address Protocol version used Group 3 only Exchange identification procedure Unidentified command sequence ENWW Procedure interrupt multipage Return to control for partial page Data packets or scan line count Signal format X any X111 1101 X111 1101 X111 1101 X011 1101 X111 1001 X111 1100 X111 1010 X100 0010 1000 0011 X100 0101 1000 0101 X100 0011 V 27 4800 2400 V 29 9600 7200 V 33 14400 12000 V 17 14400 12000 9600 7200 Troubleshooting tools 233 hp LaserJet 3380 UJ r invent Job Date Time Identification Duration Pages Result Elapsed Local Signal Detail Figure 6 10 Example of a T 30 trace of a successfully sent fax Note Phase A call establishmen
57. occurred during a V 34 reception when the product was unable to correctly complete the handshake with the remote machine and was consequently unable to transmit a T 30 frame This occurs when the line is disconnected or if line conditions degrade during the session V 34 negotiations have failed from the originating machine during phase 4 Phase 4 occurs after V 8 and before the first T 30 frames are exchanged These compatibility problems have been observed when sending to non HP units V 34 negotiations have failed from the originating machine during phase 3 Phase 3 occurs after V 8 before phase 4 and before the first T 30 frames are exchanged These compatibility problems have been observed when sending to non HP units V 34 negotiations have failed from the answering machine during phase 4 Phase 4 occurs after V 8 and before the first T 30 frames are exchanged V 34 negotiations have failed from the answering machine during phase 3 Phase 3 occurs after V 8 before phase 4 and before the first T 30 frames are exchanged The transmitting machine is unable to send continuous ones at the end of the control channel before starting the primary channel This is a V 34 error This error might be associated with line conditions although it is more likely to be caused by internal modem problems Attempt to receive the fax again when telephone line conditions have improved Attempt to receive the fax again when t
58. printer separation pad 6 of 9 Note The tab on the right is larger which helps you position the separation pad correctly 7 Snap both sides of the separation pad firmly into place Figure 3 29 Replacing the printer separation pad 7 of 9 CAUTION Make sure that the separation pad is straight and that no space exists between the separation pad and the spring loaded base If the separation pad is not straight or if space exists on one side remove the separation pad make sure that the larger tab is on the right reinsert the separation pad and snap both sides into place 8 Reinsert the print cartridge and close the print cartridge door Figure 3 30 Replacing the printer separation pad 8 of 9 60 Chapter 3 Maintenance ENWW 9 Plug the product in and use the power switch to turn on the product Figure 3 31 Replacing the printer separation pad 9 of 9 Note If the pad is not properly positioned the product might be noisy or the media might not feed at all Replacing an ADF If the automatic document feeder ADF jams repeatedly see Troubleshooting to try to resolve the problem If necessary follow these instructions to replace the ADF To install a replacement ADF 1 Pull up both hinge tabs and remove the ADF by opening the ADF lid and gently lifting straight up Figure 3 32 Replacing the ADF 1 of 6 2 Onthe new ADF unfold the hinges and pull up the tab on each hinge
59. product The telephone line is not operational or the product is not Make sure that the product is plugged into a telephone line plugged into the telephone line that is known to work Press Fax senn and listen for a dial tone Try a different line The phone cord is faulty or is plugged into the wrong Try plugging the phone cord into the other connector on the connector LIU Try a new cord The product s fax settings are set incorrectly Review and reset the product s fax settings The flat flexible cable between the formatter and the LIU is Inspect and reseat or replace the flat flexible cable between damaged or incorrectly seated the LIU and the formatter The LIU is not operational Replace the LIU If the problem persists replace the formatter If the customer is using a digital subscriber line DSL See Solving problems with digital subscriber line DSL connection the setup might be incorrect connections for information about setting up DSL connections Does the product receive a fax Use another fax machine to send a fax to the product The fax cord is plugged into the additional device connector Verify that the fax cord is plugged into the fax interface port on the back of the product the bottom phone cord connector on the back of the product ENWW Basic troubleshooting 163 Does the product receive a fax Use another fax machine to send a fax to the product The telephone line is not operational or
60. refund of the purchase price upon prompt return of the product HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the product or d improper site preparation or maintenance HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL TO THE EXTENT ALLOWED BY LOCAL LAW ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE Some countries regions states or provinces do not allow limitations on the duration of an implied warranty so the above limitation or exclusion might not apply to you This warranty gives you specific legal rights and you might also have other rights that vary from country region to country region state to state or province to province TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHET
61. reprinting the job The print density needs to be adjusted Adjust the print density from the HP Toolbox The moisture content of the paper is Make sure that the media meets specifications inconsistent or the paper has moist or wet spots detailed in the HP LaserJet Printer Family Print on the surface Media Guide The paper was damaged by inconsistent Make sure that the media meets specifications manufacturing processes detailed in the HP LaserJet Printer Family Print Media Guide Draft mode or EconoMode is selected in the Try the normal or best setting driver The print cartridge is defective Replace the print cartridge Vertical lines appear on the printed page AaBbCcc AaBbCcc AaBbCc AaBbCc AaBbCc C mm 000000 The priority input tray is not in place Adjust the priority input tray The photosensitive drum inside the print Replace the print cartridge cartridge is scratched The fuser is damaged or has an obstruction Replace the fuser ENWW Solving image quality problems 181 The printed page has a gray background AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc C The priority input tray is not in place Adjust the priority input tray The print density setting is too high Decrease the amount of background shading by using the HP Toolbox The media basis weight is too high Change the media to a lower basis weight The humidity level is too low Very low humidit
62. specifications for example it is too moist or too rough detailed in the HP LaserJet Printer Family Print Media Guide The driver is not set for the correct media Onthe Paper tab of the printer driver under Type is select the correct media type from the drop down list Select the correct media by using the HP Toolbox The power strip is not working correctly Plug the product directly into an ac outlet ENWW Solving image quality problems 183 The toner is loose and it does not stay attached to the printed page AaBEXZc The fuser temperature is too low The fuser temperature varies according to the media type being used In the Paper tab of the printer driver under Type is select the correct media type from the drop down list Perform the heating element check See Heating element check If the error persists replace the heating element If after replacing the heating element the error persists replace the ECU The fuser film is torn or has holes Replace the fuser The print cartridge needs to be replaced Replace the print cartridge Repetitive vertical defects appear on the printed page AaBbC AaBbCc _ AaBbCf AaBbCc AaBbC If the repetitive mark occurs at equal distance between marks either the print cartridge or a printer roller is damaged The internal parts have toner on them The driver is not set for the correct media 184 Chapter6 Troub
63. the ac signal quality Rather than permitting the current to flow through the transformer this LIU directs the current through another circuit called a gyrator or dc hold circuit This creates the path for the central office current flow when a call is in progress Hook state Another magnetically coupled signal is the control signal that disconnects the downstream telephone devices such as a phone or answering machine A control signal originating on the formatter can change the relay state causing the auxiliary jack downstream jack to be disconnected from the circuit The product takes control of calls that it recognizes as fax calls If the product does not directly pick up the call it monitors incoming calls for the fax tone or for the user to direct it to receive a fax This idle mode is also called eavesdropping This mode is active when the product is on hook but current exists in the downstream phone line because another device is off hook During eavesdropping the receive circuit is enabled but has a different gain from the current that is generated during normal fax transmissions The product does not take control of the line unless it detects a fax tone or the operator tells it to connect manually This feature allows the user to make voice calls from a phone that is connected to the product without being cut off if a fax is received Downstream current detection The aux phone detect signal is optically coupled This signal t
64. the call The remote user has pressed the Stop button which caused the session to be aborted Or The remote machine has encountered a system problem such as no paper or a jam which has inhibited it from receiving any more pages and which has caused it to terminate the session prematurely Or The remote machine has encountered a feature incompatibility which caused it to terminate the session The remote machine is apparently stuck in the on mode The remote machine has failed to issue a valid response to a CTC frame This occurs during ECM transmission after multiple retransmissions of erroneous data The remote machine has failed to respond to a fax command from the product because the connection is interrupted Or The remote user has pressed the Stop button while the remote machine was receiving Attempt to send the fax again when telephone line conditions have improved If the fax session was using error correction disable ECM Configure the remote machine for document reception by clearing any paper jams loading sufficient paper and clearing any other system errors Configure the local fax machine to use different configurations toggle the ECM state or select a slower reception speed None a defect exists in the remote machine Attempt to send the fax again when telephone line conditions have improved Disable ECM ENWW ENWW Table 6 5 Fax 387 send
65. the product is not Make sure that the product is plugged into a telephone line plugged into the telephone line that is known to work Press Fax senn and listen for a dial tone Try a different line Too many telephone devices are plugged in or telephone Make sure that the product is the only device on the devices are not connected in the correct order telephone line and try again to receive the fax The product s fax settings are set incorrectly Review and reset the product s fax settings The flat flexible cable between the formatter and the LIU is Inspect and reseat or replace the flat flexible cable between damaged or incorrectly seated the LIU and the formatter The LIU is not operational Replace the LIU If the problem persists replace the formatter If the customer is using a digital subscriber line DSL See Solving problems with digital subscriber line DSL connection the setup might be incorrect connections for information about setting up DSL connections Is the product software installed correctly The product software is not installed or an error occurred Uninstall and then reload the product software Make sure to during software installation use the correct installation procedure and the correct port setting Does the product print from the computer Connect the parallel cable or USB cable between the product and the computer Use a word processing program to send a print job to the product LN NN
66. to receive is disabled at the product 227 The remote machine has attempted to initiate a fax session at a speed and modulation that the product does not support 218 Chapter6 Troubleshooting Attempt to receive the fax again after telephone line conditions have improved Enable the remote diagnostics capability on the product None Remote diagnostics cannot occur between machines that have incompatible remote diagnostic versions Reconfigure the product to receive at a slower speed Confirm that the remote user intends to use polling The remote user might have inadvertently attempted to poll If this is the case reattempt a normal transmission from the remote machine If the remote user intended to use polling confirm that the product was correctly configured for poll transmission Confirm that the remote user is the person for whom the polled document is intended If so make sure that the remote user has the correct password and that the product is configured with the same password Enable the ECM on both the product and the remote machine Ensure that the product is capable of receiving a document Check that paper is correctly loaded paper is not jammed within the machine and any other system abnormalities have been cleared ENWW Table 6 4 Fax receive codes continued 232 233 234 235 ECM error 236 ECM error 237 238 239 ECM error 240 ECM error 241 ECM error A communicatio
67. 000CN Table 7 13 on page 263 Cover front RAO 1450 020CN Table 7 13 on page 263 Cover left assembly RGO 1113 000CN Table 7 13 on page 263 Cover left support RAO 1444 000CN Table 7 16 on page 269 Cover right support RAO 1452 000CN Table 7 16 on page 269 Cover right side assembly RGO0 1116 000CN Table 7 13 on page 263 Cover top RFO 1100 030CN Table 7 13 on page 263 Czech 3380 Bezel Q2660 40013 Table 7 11 on page 259 Danish 3380 Bezel Q2660 40008 Table 7 11 on page 259 Delivery sensor PCB assembly RM1 0852 000CN Table 7 23 on page 283 Door print cartridge assembly RGO0 1115 040CN Table 7 13 on page 263 Dutch 3380 Bezel Q2660 40009 Table 7 11 on page 259 ECU 110 127 V RM1 0833 000CN Table 7 16 on page 269 ECU 220 240 V RM1 0834 000CN Table 7 16 on page 269 ENWW Alphabetical parts list 285 Table 7 24 Alphabetical parts list cr ARR RU Description Table and page Electrical components assembly see table 7 20 Table 7 15 on page 267 Engine controller case RAO 1127 000CN Table 7 20 on page 277 Engine controller PCB assembly 110 127 V RM1 0833 000CN Table 7 20 on page 277 Engine controller PCB assembly 220 240 V RM1 0834 000CN Table 7 20 on page 277 Engine deflector shield Q2660 40002 Table 7 16 on page 269 English 3380 Bezel Q2660 40003 Table 7 11 on page 259 Face down paper delivery assembly RM1 0556 000CN Table 7 23 on page 283 Face up roller RF0 1003 000CN Table 7 23 on page 283 Fan asse
68. 1 detects the trailing edge e Residual paper jam The paper top sensor PS911 or the paper delivery sensor PS921 detect media during the initial rotation period e Door open jam tThe paper top sensor PS91 1 or the paper delivery sensor PS921 detect media while the print cartridge door is open Solenoid photosensors and switches The following figure shows the locations of the solenoid photosensors and switches Figure 4 11 Solenoid photosensors and switches Paper delivery sensor PS921 senses when paper has successfully moved out of the fusing area Power switch 3 Paper top sensor PS911 detects the leading and trailing edges of the paper It synchronizes the photosensitive drum and the top of the paper Engine test switch SW201 see Engine test for an explanation of the switch Door open switch SW301 detects whether or not the print cartridge door is closed and the print cartridge is installed properly Printing cannot continue until the print cartridge door is closed and the print cartridge is in its correct position Solenoid SL1 activates the pickup roller 7 Paper detection sensor PS931 senses when paper is in the media input tray or the priority input tray ak N o 88 Chapter 4 Operational overview ENWW Fax functions and operation ENWW The following sections describe the fax capabilities of the product PSTN operation The public switched telephone network PSTN operates
69. 120 Chapter 5 Removal and replacement ENWW 5 Slide the scanner toward the front of the product and lift it upward to separate it from the printer Figure 5 40 Separate the scanner from the printer 4 of 4 ENWW Separation of the scanner from the printer 121 External components This section includes the procedures to remove the height guides and the printer covers Note The procedure for removing the printer right side cover is included in the section for separating the scanner from the printer See Printer right side cover Height guides Note This procedure can be completed without separating the scanner and printer For clarity only the following steps show the scanner and printer separated 1 Use a short flat blade screwdriver to gently push down on the height guide locking tab callout 1 Figure 5 41 Remove the height guides 2 With the locking tab depressed slide the height guide toward the front of the product and then remove it Reinstallation tip The height guides are marked with an R to indicate a right side guide and an L to indicate a left side guide Left side door 1 Open the left side door 122 Chapter 5 Removal and replacement ENWW 2 Remove the screw callout 1 in the center of the door hinge Figure 5 42 Remove the left side door 3 Lift the door away Back cover 1 Remove the right side cover see Printer right side cover and open or remove the left side door see Lef
70. 25 23 21 19 17 15 13 11 9 7 5 3 1 Laser scanner unit Formatter PCB uni s My 1 Q31 MOTI3A Q3T N3auo Ager aaT Ms MS 5 4 3 2 9 45 3 2l 1 Flatbed motor 1 CCD sensor soldered to PCB J910M J910F FFC cable 473 7 e 17 13 15 17 19 214 6 8 10 12 14 16 18 20 en o A n amp a E27 a 8 a 4 pa Z an 2 CCFL bulb HOLO3NNOO SOINOHIN3O ez sz ve ez zz ve oz e e 2 e e v e e v ov e 4 9 s v l USB CONNECTOR IL Pee r J2 AC inverter PCA CCD Scanner Assembly Scanner PCB FFC cable 243 in wiring Ma in wiring 1 of 2 Ma Figure 6 12 ENWW Fixing unit J004 i Top of Page Fan Pape Delivery C2 4 sensor Pi
71. 2657 67901 Screws that secure scanner to printer 0515 4331 Screws for scanner side panels scanner 0515 4330 7 formatter and ADF glass frame Screw for scanner formatter 0515 4257 Scanner flat flexible cable FFC assembly Q2660 60103 includes FCC C9124 60116 and shield RFI shield ADF C9124 00002 ENWW Scanner assemblies 255 Figure 7 3 ADF rollers and separation pad 256 Chapter 7 Parts and diagrams ENWW ENWW Table 7 10 ADF rollers and separation pad ADF input tray spring C7309 80013 fee ADF input tray flag C7309 40013 Scanner assemblies 257 Control panel assembly Figure 7 4 ENWW 258 Chapter 7 Parts and diagrams Table 7 11 Control panel assembly ENWW Scanner assemblies 259 External assemblies External components Figure 7 5 ENWW 260 Chapter 7 Parts and diagrams ENWW Table 7 12 External components B eermemeeaera NN Back cover includes straight through output door 2 110 volt replacement unit Q2660 60055 220 volt replacement unit Q2660 60065 P Straight through output door includes back RGO0 1114 000CN cover External assemblies 261 Y Printer covers Figure 7 6 ENWW 262 Chapter 7 Parts and diagrams ENWW Table 7 13 Printer covers EMI 3 5 Door print cartridge assembly RGO0 1115 04 1 a fe E ERE Becr 10 1 Cover back assembly External assemblies 263
72. 50 fax abbreviations 231 activity report 215 appropriate responses 230 billing metering tone filters 92 coding schemes 10 compatibility 10 controls 27 data path 90 data store parameters 237 downstream current detection 91 errorcodes 217 functions menu 30 hook state 91 hook switch control 91 line current control 92 page storage in flash 92 phase sequence 228 report interpreting 228 resolution 10 ring detect 91 safety isolation 90 302 Index safety protection circuitry 90 send codes 222 setup menu 32 speed 10 subsystem 89 T 30 protocol trace report 215 trace report 215 troubleshooting 163 fax LIU functions and operation 89 FCC regulations 17 features firmware 2 hardware 4 feed assembly drive rollers 86 removing 155 feed system paper 86 feeding problems troubleshooting copier scanner 200 frequent 56 printer 196 field replaceable units FRUs procedures for replacing 97 film transparency cleaning print path with 52 loading 40 Finland laser safety 23 firmware code recovering or updating 213 storing 73 firmware features 2 first page out 2 flash executable update of firmware 213 flash memory firmware 73 flashing lights 166 flatbed loading originals 43 media specifications 42 flowchart troubleshooting 161 focusing lenses operations 85 fonts included 2 form sensor ADF jam detection 78 formatter bypassing 206 copier scanner operations 76 features 2 in the fax subsystem 89 operations 73 removin
73. 504 000CN Table 7 17 on page 271 XA9 1504 000CN Table 7 18 on page 273 XB4 7300 809CN Table 7 14 on page 265 298 Chapter 7 Parts and diagrams ENWW Index Symbols Numerics 69T gear removing 136 A abbreviations fax 231 acbias 85 ac power distribution 81 accessories ordering 249 acoustic emissions 9 adding paper 40 ADF clearing jams 198 diagrams and part numbers 255 document feed guide removing 107 features 4 feeding problems troubleshooting 200 glass removing 118 input tray 5 input tray flag removing 108 life expectancy 48 loading originals 43 ordering 252 output bin 5 pickup roller assembly removing 105 pickup roller assembly changing 62 removing 61 104 replacing 61 separation pad removing 109 specifications 41 ADF paper jams 78 ADF paper pickup assembly diagrams and part numbers 257 ADF separation pad diagrams and part numbers 257 life expectancy 48 ADF copier scanner feeding problems troubleshooting 200 adhesive labels printing 40 adjusting fax data store parameters 237 alcohol cleaning with high voltage connection points 209 211 printer separation pad 55 ENWW alignment specifications 9 troubleshooting 185 188 196 alphanumeric buttons 28 answering machines connecting to product 205 appropriate responses fax 230 arrays copier scanner optical system 76 assemblies internal 266 Australia EMC statement 23 automatic document feeder capacity 2 feeding problems troubleshooting 200 remo
74. 59 Q2660 60103 Scanner flat flexible cable FFC assembly Table 7 9 on page 255 includes FCC C9124 60116 and shield Q2660 60104 Table 7 11 on page 259 Q2660 60106 Table 7 9 on page 255 Q2660 601 15 Table 7 8 on page 253 RAO0 1003 000CN Table 7 22 on page 281 RAO0 1035 000CN Table 7 21 on page 279 RAO 1072 000CN Table 7 21 on page 279 RAO 1088 000CN Table 7 17 on page 271 RAO0 1089 000CN Table 7 23 on page 283 RAO0 1104 000CN Table 7 23 on page 283 RAO 1127 000CN Table 7 20 on page 277 RAO 1128 000CN Table 7 20 on page 277 RAO0 1169 000CN Table 7 16 on page 269 RAO 1172 000CN Table 7 18 on page 273 RAO 1176 000CN Table 7 17 on page 271 RAO 1182 000CN Table 7 16 on page 269 RAO0 1200 000CN Table 7 21 on page 279 RAO0 1212 000CN Table 7 18 on page 273 RAO 1412 000CN Table 7 19 on page 275 RAO 1444 000CN Table 7 16 on page 269 RAO0 1446 000CN Table 7 17 on page 271 RAO 1447 000CN Table 7 17 on page 271 RAO 1450 020CN Table 7 12 on page 261 RAO 1450 020CN Table 7 13 on page 263 ENWW Numerical parts list 295 Table 7 25 Numerical parts list continued Part number Table and page RAO 1452 000CN Table 7 16 on page 269 RAO 1457 000CN Table 7 17 on page 271 RAO 1470 000CN Table 7 12 on page 261 RAO 1470 000CN Table 7 13 on page 263 RB9 0818 000CN Table 7 17 on page 271 RB9 0818 000CN Table 7 18 on page 273 RB9 0819 000CN Table 7 13 on page 263 RB9 0819 000CN Table 7 17 on page 271 RB9 0819 000CN Table 7 21 on page 279 RB9 0819 000
75. 6 OUTPUT rolei S 5 fo ntcdvase cone 139 Stepping MOTOT UMS 141 SIR 141 Fan assembly ut eaten cete E E EUER RENE E ee SENA REB ERR RR DE ERE de 142 Pickup assembly ssssssssssseee eee 144 Paper lift plate assembly and pickup roller shaft ssssssssseessss 145 95 96 To reinstall the paper lift plate assembly ssssssssssssseeeee 148 Right plate assembly RISE ISIN 149 beftiplate assembly 3 tt t torte e Hee eMe EM Heu P ee pe oce ep RR 150 Bottom assemblies p tiec dat eae do ECU tuses andsECU palris e LU OR IR ae tae DA Paper feed assembly 2 ii re ier eee eta pe Uto une ed Ua d e x d einen e PR d cte 155 Chapter 5 Removal and replacement ENWW Removal and replacement strategy WARNING CAUTION CAUTION Note Hint CAUTION ENWW This chapter documents the removal and replacement of field replaceable parts FRUs only Reinstallation is generally the reverse of removal Occasionally notes and hints are included to provide directions for difficult or critical replacement procedures Unplug the power cord from the power outlet at the wall receptacle before attempting to service the product If this warning is not followed severe injury can result Certain functional checks during troubleshooting must be performed with power supplied to the product However the power supply should be disconnected during removal Sheet metal
76. 7 parallel cable ordering 249 parallel port troubleshooting 165 parameters 237 partial characters troubleshooting 181 185 parts ordering 248 removing and replacing 97 parts kits ordering 251 parts that wear 48 path feeding operations 86 87 paper 215 print cleaning 52 testing 211 PCL printer command language 75 phase sequence fax 228 Phillips screwdrivers 97 phonebook report 215 phones connecting extra 205 photosensitive drum inspecting 179 operations 85 86 rotation functional checks 208 troubleshooting 181 Index 305 photosensors locating 88 paper feed system 86 physical specifications 7 pickup assembly diagrams and part numbers 264 278 removing 144 pickup delay jams 87 pickup roller changing 56 cleaning 54 life expectancy 48 observing 212 operations 86 shaft removing 145 pickup solenoid SL1 locating 88 observing 211 operations 86 87 removing 141 pickup stationary jam ADF 78 pins heating element 208 high voltage power supply 211 pixels per inch maximum 2 PJL printer job language commands 240 features 75 plate assemblies removing 149 150 pliers required 97 ports ECP Extended Capabilities 73 on printer 5 ports troubleshooting LPT 164 parallel 165 PostScript fonts included 2 power specifications 8 power cable ordering 249 power receptacle 5 power supplies disconnecting 97 ECU 81 testing high voltage 209 power switch 5 pozidriv screwdrivers 97 ppm pages per minute
77. Allfaxes in memory are erased e All speed dials group dials and phone book entries are erased e Alllocalization settings including language and country region are reset To perform NVRAM init 1 Turn off the product 2 Press and hold down the and meNu ENTER buttons 3 Continue to hold down the buttons while you turn on the product Hold the buttons through the entire power on sequence 4 When Permanent Storage Init appears on the control panel display release the buttons 5 When the message Language appears on the control panel display set the correct language and country region 6 Allow the product to return to Ready before using the product Printer job language PJL software commands Many PJL scripts are available for restoring parameters such as paper size and page counts after the formatter has been replaced For comprehensive instructions see the Printer Job Language Technical Manual and the Printer Job Language Technical Manual Addendum 240 Chapter6 Troubleshooting ENWW System settings for localized products Two LIUs are available for the product The list of available countries regions that appears in the Secondary service menu in the Location submenu varies according to the LIU that is installed in the product The default system settings vary for each country region The following table lists the default system settings for each country region Be sure to reset any user defined settings that differ f
78. CN Table 7 22 on page 281 RB9 0819 000CN Table 7 23 on page 283 RB9 0820 000CN Table 7 16 on page 269 RB9 0820 000CN Table 7 21 on page 279 RB9 0820 000CN Table 7 22 on page 281 RB9 0820 000CN Table 7 23 on page 283 RC1 1794 000CN Table 7 22 on page 281 RC1 2195 000CN Table 7 16 on page 269 RC1 2391 000CN Table 7 13 on page 263 RC1 2392 000CN Table 7 13 on page 263 RC1 2393 000CN Table 7 23 on page 283 RF0 1003 000CN Table 7 23 on page 283 RF0 1014 020CN Table 7 22 on page 281 RFO 1100 030CN Table 7 12 on page 261 RFO 1100 030CN Table 7 13 on page 263 RG0 1113 000CN Table 7 12 on page 261 RGO0 1113 000CN Table 7 13 on page 263 RGO0 1114 000CN Table 7 12 on page 261 RGO0 1114 000CN Table 7 12 on page 261 RGO0 1114 000CN Table 7 13 on page 263 RGO0 1115 040CN Table 7 12 on page 261 RGO0 1115 040CN Table 7 13 on page 263 RGO0 1116 000CN Table 7 12 on page 261 RGO0 1116 000CN Table 7 13 on page 263 296 Chapter 7 Parts and diagrams ENWW ENWW Table 7 25 Numerical parts list continued Part number RGO0 1121 000CN RGO0 1122 000CN RK2 0062 000CN RK2 0064 000CN RK2 0185 000CN RL1 0303 000CN RM1 0524 030CN RM1 0533 000CN RM1 0550 000CN RM1 0551 000CN RM1 0556 000CN RM1 0832 000CN RM1 0833 000CN RM1 0833 000CN RM1 0834 000CN RM1 0834 000CN RM1 0835 000CN RM1 0835 000CN RM1 0835 000CN RM1 0836 000CN RM1 0836 000CN RM1 0836 000CN RM1 0838 000CN RM1 0838 000CN RM1 0838 000CN
79. Curl Prior to printing labels must lie flat with no more than 13 mm 0 5 inch of curl in any direction e Condition Do not use labels that contain wrinkles bubbles or other indications of separation Never use a sheet of labels that has already been run through the printer Envelopes Envelope construction is critical Envelope fold lines can vary considerably not only between manufacturers but also within a box from the same manufacturer Successful printing on envelopes depends on the quality of the envelopes When selecting envelopes consider the following factors e Weight The weight of the envelope paper should not exceed 105 g m 28 Ib or jamming might result e Construction Before printing envelopes should lie flat with less than 6 mm 0 25 inch curl and should not contain air Envelopes that trap air can cause problems e Condition Make sure that the envelopes are not wrinkled nicked or otherwise damaged e Sizes Supported envelope sizes range from 90 by 160 mm 3 5 by 6 3 inches to 178 by 254 mm 7 by 10 inches Store envelopes flat If air is trapped in an envelope creating an air bubble the envelope might wrinkle during printing Guidelines for using media 37 Note 38 Envelopes with double side seams An envelope with double side seam construction has vertical seams at both ends of the envelope rather than diagonal seams This style is more likely to wrinkle during printing Make sure that the
80. H 148 Paper lift plate springs sss 148 Remove the right plate assembly 1 of 2 sss 149 Remove the right plate assembly 2 of 2 sssssss 150 Remove the left plate assembly 1 of 2 150 Remove the left plate assembly 2 of 2 sssssse 151 Remove the ECU pan 1 of 5 aornseniiorarnarninebiraiiiai eee 152 xiii xiv Figure 5 89 Figure 5 90 Figure 5 91 Figure 5 92 Figure 5 93 Figure 5 94 Figure 5 95 Figure 5 96 Figure 6 1 Figure 6 2 Figure 6 3 Figure 6 4 Figure 6 5 Figure 6 6 Figure 6 7 Figure 6 8 Figure 6 9 Figure 6 10 Figure 6 11 Figure 6 12 Figure 6 13 Figure 6 14 Figure 6 15 Figure 7 1 Figure 7 2 Figure 7 3 Figure 7 4 Figure 7 5 Figure 7 6 Figure 7 7 Figure 7 8 Figure 7 9 Figure 7 10 Figure 7 11 Figure 7 12 Figure 7 13 Figure 7 14 Figure 7 15 Figure 7 16 Remove the ECU pan 2 of 5 sssssssssssssseee eene 153 Remove the ECU pan 3 of 5 ssssssssssssseee eee 153 Remove the ECU pan 4 of 5 eee eec nes 154 Remove the ECU pan 5 of 5 ssssssssssssseee eene 155 Remove the paper feed assembly 1 of 4 sssssssssses 156 Remove the paper feed assembly 2 Of 4 ssssssssssseee 156 Remove the paper feed assembly 3 of 4 sssssssssseeee 157 Remove the paper feed assembly 4 of 4 ssssssssseee 157 Repetitive i
81. HER BASED IN CONTRACT TORT OR OTHERWISE Some countries regions states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL TO THE EXTENT ALLOWED BY LOCAL LAW ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE Some countries regions states or provinces do not allow limitations on the duration of an implied warranty so the above limitation or exclusion might not apply to you This warranty gives you specific legal rights and you might also have other rights that vary from country region to country region state to state or province to province 12 Chapter 1 Product information ENWW HP s Premium Protection print cartridge warranty ENWW Limited warranty statement This HP print cartridge is warranted to be free from defects in materials and workmanship This warranty does not apply to print cartridges that a have been refilled refurbished remanufactured or tamp
82. Jet 3380 all in one acoustic emissions Category Specification Sound power level Declared per ISO 9296 Printing 20 ppm Idle SPL Bystander position Printing 20 ppm Idle Lwag 6 1 Bels A 61 dB A Essentially inaudible Loam 48 dB A Essentially inaudible 1 Values subject to change See http www hp com support j3380 for current information During other operations acoustic emissions can vary Skew specifications The media registration defines how a sheet of media is positioned relative to the electrophotographic image on the drum The specified tolerances do not include variation from nominal in the media dimensions All vertical lines will be parallel to the reference or left edge of the media within the specifications Table 1 6 HP LaserJet 3380 all in one skew specifications Category Print skew All vertical lines are parallel to the left edge of the print media First line leading edge skew The distance of the first line on the page from the leading edge of the page Left margin The distance of the left most vertical line from the left edge of the page Specification 0 8096 2 0 mm over 250 mm 0 079 inch over 9 84 inches in length for cut sheet media except A5 size 1 50 3 3 mm over 220 mm 0 13 inch over 8 66 inches in length for envelopes postcards and A5 size media 0 87 1 65 mm over 190 mm 1 065 inches over 7 48 inches in width for cut sheet media leading edge
83. Or Configure the remote machine for poll transmission The remote user must first load a document to transmit and then configure the machine for polling Attempt to send the fax again when telephone line conditions have improved Attempt to send the fax again when telephone line conditions have improved If the session fails after transmitting several pages of a large document retransmit the document as several smaller documents Attempt to send the fax again when telephone line conditions have improved Or Disable ECM Errors might still occur and might result in a degraded image quality on the received page However the ability to transmit the entire document will be improved Attempt to send the fax again when telephone line conditions have improved Or Select a lower speed for the initial transmission speed Send to or receive from another fax machine Troubleshooting tools 223 Table 6 5 Fax send codes continued 344 348 349 353 ECM error 354 355 356 361 362 366 ECM error 367 372 373 377 ECM error 378 379 224 Chapter6 Troubleshooting The remote machine has failed to respond to a fax command from the product because the connection is interrupted Or The remote user has pressed the Stop button while the remote machine was receiving Or Under rare conditions incompatibility between the two machines can cause the remote machine to simply abandon
84. PCA out of the cover Note Be careful not to misplace the LIU groundstrap callout 5 Figure 5 60 Remove the LIU 2 of 2 Formatter Note Removal of the LIU is not necessary to remove the formatter However it might make reinstallation easier 1 Open or remove the left side door see Left side door 134 Chapter 5 Removal and replacement ENWW 2 Atthe bottom of the formatter disconnect the FFC callout 1 Along the top of the formatter disconnect the three FFCs and one wire connector callout 2 Do not bend or fold the FFCs during the removal or reinstallation process Remove the formatter 1 of 3 3 Remove five screws callout 3 Remove the formatter 2 of 3 4 Rotate the bottom of the formatter up and off of the hooks on the chassis and remove it Left bottom frame support 1 Open the left side door 2 Remove the formatter See ENWW Printer assemblies 135 3 Remove three screws callout 1 Figure 5 63 Remove the left bottom frame support 4 Remove the left bottom frame support Fuser assembly 1 Separate the scanner from the printer see Separation of the scanner from the printer and remove the left side door back cover and printer top cover see Left side door Back cover and Printer top cover 2 Remove two screws callout 1 from the right side fuser support plate 136 Chapter 5 Removal and replacement ENWW 3 Remove a third screw callout 2 from behind the l
85. R and then press 1 to confirm the selection 5 After both the language and the location settings are established the product automatically turns itself off and then on Soft reset Before performing an NVRAM init attempt a soft reset which does not reset configuration settings or cause loss of data To perform a soft reset 1 Press MENU ENTER 2 Simultaneously press then release the button and the button to enter the Developer s menu 3 Press the lt or gt button until the message REINIT FFS appears on the second line of the control panel display 4 Press MENU ENTER The process takes approximately 2 5 minutes During that time the control panel display will change several times before returning to Ready 6 When the Ready message appears on the control panel display press cance to exit the Developer s menu NVRAM init NVRAM init returns all stored parameters in NVRAM to factory default values or to a default ROM value depending on the variable and performs a system reset Performing NVRAM init can cause the product to violate local telephone regulations Reset the language and country region after performing NVRAM init NVRAM init resets the following settings and information e All menu settings are reset to factory default values including fax header and company name e Factory settings such as formatter number page counts and factory paper settings are reset Service mode functions 239 e
86. RR dex 98 Scanner assemblies esses dO Printer right side COVER 2 oreet teret anexo eL hei Mutdasvavandaaghbeticag EE DdE Rab Y QR ma REPE UUR 101 Scanner side covers sss seen erret aaia nennen nnne nnns 102 Automatic document feeder ADF assembly ssssssseeene een 104 ADF pickup roller assembly sssssssssssssseseeneee enne 105 ADF document feed guide cleanout comb ssssssssee 107 ADF inputtray flag inicr irte n o e bide en t a En ce Ege dh E ear 108 ADF Separation pad deni noter shud sx tn RR E a RR ERAN PA CER EROR Xe A Ree du Rede OR EORR ERR R 109 Control panel bezel ssssssssssssssssseseseeeenenene nnne nennen enmt tn sre n nnne nenna 110 To reinstall the control panel bezel sss eene 111 euius 112 Control panel Chassis ees teen dede a du e bed RE Ag QR aaa PAR ada 113 DSPCAK SM m 114 Scannel PCA EE M ES ADF scanner glass roo te o bi ae e am C du as ten ead Puer e mte i ae ads 118 Separation of the scanner from the printer sssssssssssssssssseeenn 119 Separate the scanner from the printer 119 External componehts 2 restet ennaa asa a aeaa aa bo vete aed RM RE QN RE Ie dab acne 122 Height guides i inte Ie tet o Ete tet eae E ips 122 Ege aa 122 Back COVER CREE
87. S NULL PPS MPS PPS EOM PPS EOP PPS PRI Q Phase D Post message transmission next page end of transmission Detect EOM EOP MPS PRI Q PPS NULL PPS MPS PPS EOM PPS EOP or PPS PRI Q Transmit MCF response to confirmation signals of post message responses Phase E Call release hangup sequence Troubleshooting tools 229 Table 6 7 Appropriate responses Commands Appropriate responses NSF CSI DIS Identifying capabilities from a NSC CIG DTC TSI DCS manual receiver or an auto NSF CSI DIS CRP TSI answer unit NSS PWD SEP CIG DTC PWD SUB TSI DCS NSC CIG DTC Mode setting command from TSI DCS NSF CSI DIS calling unit PWD SEP CIG DTC CRP TSI NSS TSI DCS TSI NSS Mode setting command from CFR FTT NSC CIG DTC manual transmitter or automatic receiver PWD SUB TSI DCS Command is always followed NSC CIG DTC by phasing training CTC Mode setting command from CTR CRP the transmitter to the receiver EOR NULL Indicates the next block ERR RNR CRP transmission from the transmitter to the receiver Any one of the following The receiver EOR EOP EOR EOM EOR PRI MPS EOR PRI EOP EOR PRI EOM Any one of the following Post message commands MPS EOP EOM PRI MPS PRI EOP PRI EOM PPS NULL Post message command for a partial page from the transmitter to the receiver 230 Chapter6 Troubleshooting ENWW ENWW
88. Typically the remote user configures the remote machine which can include loading paper clearing jams and clearing other System abnormalities ENWW ENWW Table 6 5 Fax send codes continued 325 328 ECM error The product has attempted to initiate a binary file transfer BFT but has detected that the remote machine does not support this mode of operation The product is set up to initiate poll reception with a remote machine but it has detected that the remote machine is not configured to do this Poll transmission from a remote machine is typically configured on a session by session basis A communication error with the receiving fax machine was caused by poor telephone line conditions Telephone line conditions are too poor to send a fax Telephone line conditions are poor The remote machine has reported that one or more pages have been received while ECM was off with excessive errors This error does not result in the session being terminated immediately Subsequent page transmission can still occur and later pages might be received without error A defect exists in the remote fax machine Ask the remote user to enable the BFT capability on the remote machine if it is supported Retransmit the document as a normal fax rather than attempting a BFT transfer Confirm that the local user wants to attempt a poll reception If not reconfigure the product for a normal fax transmission
89. UTION ENWW Use these instructions to load originals into the product for copying or scanning For the best quality scans and copies use the flatbed scanner See Selecting originals for the automatic document feeder ADF for guidelines to choose original documents for scanning and copying To load originals onto the flatbed scanner 1 Make sure that the ADF is clear and does not hold media 2 Lift the flatbed scanner cover 3 Place the original document face down on the flatbed scanner with the top left corner of the document located in the lower right corner of the glass 4 Gently close the lid 5 The document is ready to be copied or scanned To prevent damage to the product do not allow the scanner lid to fall onto the flatbed scanner surface Always close the scanner lid when the product is not in use To load originals into the ADF input tray The ADF capacity is up to 50 sheets of 75 g m 20 Ib media depending on the thickness of the media or until the ADF input tray is full The minimum size for media in the ADF is 127 by 127 mm 5 by 5 inches For smaller sizes use the flatbed scanner The maximum size for media in the ADF is 215 9 mm wide by 381 mm long 8 5 by 15 inches 1 Make sure the flatbed scanner is clear and does not hold media 2 Close the flatbed scanner cover and put the top end of the original media stack into the ADF input tray with the media stack face up and the first page to
90. able connectors callout 4 from the ECU Figure 5 88 Remove the ECU pan 1 of 5 152 Chapter5 Removal and replacement ENWW 7 Disconnect the FFC from the formatter callout 5 Remove one screw callout 6 on the left side of the printer CAUTION Do not bend or fold the FFCs during the removal or reinstallation process Figure 5 89 Remove the ECU pan 2 of 5 8 Remove two screws callout 7 on the right side of the printer Figure 5 90 Remove the ECU pan 3 of 5 ENWW Bottom assemblies 153 9 Gently lift the ECU pan in the printer and slide it backward to free it from the pins on the inside of the printer callout 8 Note The entire ECU board can be replaced as a single unit Only the soldered cables ship with the replacement board if other cables are damaged during removal you will have to purchase new ones Figure 5 91 Remove the ECU pan 4 of 5 10 Remove three screws callout 9 11 Disconnect the wire from the connector callout 10 12 Remove the two screws callout 11 on either side of the power connection 154 Chapter 5 Removal and replacement ENWW Figure 5 92 Note ENWW 13 Lift the ECU out of the ECU pan Remove the ECU pan 5 of 5 Callout 12 in Figure 5 92 Remove the ECU pan 5 of 5 shows the two fuses on the ECU The fuse closest to the back of the product is 10 amps for the 110 V model and 20 amps for the 220 V model The other fuse is 2 5 amps for both models
91. ac outlet to which this device is connected This is to avoid damage to the equipment caused by local lightning strikes and other electrical surges Chapter 1 Product information ENWW Telephone Consumer Protection Act United States The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including fax machines to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent and an identification of the business other entity or individual sending the message and the telephone number of the sending machine or such business other entity or individual The telephone number provided cannot be a 900 number or any other number for which charges exceed local or long distance transmission charges In order to program this information into a fax please see the fax guide ENWW Telephone Consumer Protection Act United States 19 IC CS 03 requirements NOTICE The Industry Canada label identifies certified equipment This certification means the equipment meets certain telecommunications network protective operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirement document s The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should
92. ade write to flash failed access error address error illegal instruction privilege violation unimplemented line a opcode unimplemented line f opcode uninitialized interrupt 120 ASIC fault DEED insufficient memory DEED NVRAM service error DEIN MIO connection break B data communication error OO MIO buffer overflow ENWW Event og codes 177 Table 6 3 Event log codes continued Event code 30111 35028 35031 50003 50004 50005 50006 50007 50012 50013 178 Chapter6 Troubleshooting es cc ewe Cs eme C C co C o_o comin C C ENWW Solving image quality problems Note ENWW If the problem occurs when printing see Solving print image quality problems If the problem occurs when copying or scanning see Solving scanning copying image quality problems Also see Solving print paper feed problems and Jams occur in the automatic document feeder ADF Checking the print cartridge Image formation defects are frequently the result of problems in the print cartridge If the source of the defect is not immediately evident always replace the print cartridge before troubleshooting image defects Use the following checklist to make sure that the print cartridge is still operable Make sure that the print cartridge is seated properly Check the print cartridge to see if it has been disassembled or refilled Inspect the print cartridge to see if toner is lea
93. allation tip Make sure that both sides of the ADF document feed guide cleanout comb snap into place Otherwise ADF jams might occur Fr mr m Figure 5 18 Install the ADF document feed guide cleanout comb ADF input tray flag 1 Open the ADF cover 108 Chapter 5 Removal and replacement ENWW Figure 5 19 Figure 5 20 ENWW 2 Gently flex the plastic rib that retains the flag hinge until the front flag hinge clears the mounting hole Rotate the ADF input tray flag until the hinge pin clears the plastic rib Pull the flag towards you to release the back hinge 252 t Y Remove the ADF input tray flag Reinstallation tip When reinstalling the ADF input tray flag make sure that the long straight end of the spring is tucked under the lip on the flag and that the bent end of the spring threads through the hole in the plastic rib that retains the flag Make sure that the ADF input tray flag can move freely Correct positioning of the ADF input tray spring ADF separation pad 1 Open the ADF door Use the green lever to raise the pickup roller assembly Scanner assemblies 109 2 Use a 8 torx driver to remove the two screws that secure the ADF separation pad Figure 5 21 Remove the ADF separation pad 3 Pull gently on the rubber ADF separation pad to remove it CAUTION Avoid touching the flatbed glass or the ADF separation pad Skin oils and fingerprints can contaminate the glass or pad and cau
94. along with the HP LaserJet 3380 all in one In general no more than three devices should be connected to a single phone line If too many devices are connected to a single phone line one or more of the devices might not detect an incoming call If this occurs disconnect one or more of the devices This product cannot replace a computer modem It cannot act as a modem for sending and receiving e mail for connecting to the Internet or for communicating with other computers Dedicated fax line If the product is connected to a phone line that is used only for fax calls the following devices can be connected e Caller ID box e Modem An internal or external computer modem can be connected to the fax line if the fax line is to be used for e mail or access to the Internet However faxes might not be sent or received while the line is being used for these purposes e Extra phone An extra phone line can be connected to the fax line if the fax is to be used for making outgoing calls Do not connect an answering machine or computer voicemail system to the fax line If the customer uses computer voicemail connect the external or internal modem to the dedicated phone line Then use the dedicated voice line to connect to the Internet and receive voicemail Shared phone line If the product is connected to a phone line that is shared between fax calls and voice calls or if the phone line has two phone numbers assigned and uses a ring patter
95. and plastic edges in the product can be sharp Use caution when servicing this product Never operate or service the product with the protective cover removed from the laser scanner assembly The invisible reflected beam can damage eyesight The product contains components that are sensitive to electrostatic discharge ESD Always perform service work at an ESD protected workstation If an ESD protected workstation is not available discharge body static by grasping the print engine chassis before touching an ESD sensitive component Ground the print engine chassis before servicing the product Do not bend or fold the flat flexible cables FFCs during the removal or reinstallation process For service purposes the upper part of the HP LaserJet 3380 all in one is in effect the scanner and the lower part is the printer Together they also act as a photocopier or fax machine but the service description here is simplified by referring to copier or fax functionality only when specifically necessary To install a self tapping screw first turn it counterclockwise to align it with the existing thread pattern and then carefully turn it clockwise to tighten Do not overtighten Required tools e 2 Phillips screwdriver with magnetic tip e Small flat blade screwdriver e 8 torx screwdriver e Needle nose pliers e ESD mat if available e Penlight optional Do not use a pozidrive screwdriver or any motorized screwdriver These can da
96. ands grasp the side of the media that is most visible this includes the middle and carefully pull it free from the product 5 After the jammed media is removed replace the print cartridge and close the print cartridge door and the straight through output door The pressure release levers automatically close when the straight through output door closes 6 After clearing a jam turn off the product and then turn it on again To clear other media jams Never use a sharp object such as a pencil or scissors to remove jammed media If the media has crumpled and jammed in the back of the product open the straight through output door Release the two green fuser levers Gently pull the media out of the rollers Close the straight through output door Solving paper feed problems 195 Note If the media has jammed where it exits the product release the two green fuser levers grasp the leading edge of the media and pull the media out through the output bin Re engage the fuser levers before attempting to print again If you turned the product off before clearing the jam turn it on again and then resend the printing or copying job If the media has jammed in the automatic document feeder ADF see Jams occur in the automatic document feeder ADF Solving print paper feed problems Pages are coming out curled or wrinkled Paper curl is inherent to the laser printing Make sure that the media meets specificati
97. anner interlock switch callout 1 on the laser scanner 4 While SW301 and the laser scanner interlock are engaged perform an engine test or self test to observe paper motion See Engine test and Half self test functional check 212 Chapter6 Troubleshooting ENWW Updating or recovering the firmware code The product has a flash memory based formatter that enables the firmware code to be updated in the event that new firmware is released for the product Using flash memory also provides a way to recover the firmware in the event of code corruption or failure Firmware update by using flash executable The configuration page lists the firmware version of the product On flash memory based products you can update the firmware code by downloading the latest flash executable for the product and running the program according to the readme instructions that come with it Turn the printer off and then on before running the executable file If the firmware becomes corrupted or fails usually because of an interruption when attempting to update the firmware the product no longer functions In this case a firmware recovery DIMM is available from HP Firmware recovery DIMM A firmware recovery DIMM can be obtained from HP in the rare event that the firmware in flash memory becomes corrupted When the DIMM is installed in the DIMM slot on the formatter and the product is turned on the DIMM loads the latest firmware code into the product To us
98. apter Parts kits The gear kit includes the following items 19T gear 31T gear ratchet and compression spring The service parts kit includes left and right cartridge guides and the cartridge guide holders Table 7 7 Parts kits LEN NN Gear kit RY7 5081 000CN Service parts kit 5851 1172 How to use the parts lists and diagrams The figures in this chapter illustrate the major subassemblies in the product and their component parts A table material list follows each exploded assembly diagram Each table lists the reference designator the associated part number for the item and a description of the part Screws for the print engine are not listed in the main parts tables For convenience the part numbers for the screws are included within the diagrams Parts that have no reference designator or part number are not field replaceable units and cannot be ordered While looking for a part number pay careful attention to the voltage listed in the description column to make sure that the part number selected is for the correct product model Accessories 251 Scanner assemblies Figure 7 1 Scanner and ADF 252 Chapter 7 Parts and diagrams ENWW Table 7 8 Scanner and ADF Automatic document feeder ADF C9143 60108 Scanner assembly Q2660 60115 ENWW Scanner assemblies 253 Scanner covers and ADF Figure 7 2 ENWW 254 Chapter 7 Parts and diagrams Table 7 9 Scanner and ADF Scanner PCA Q
99. are 213 recycling print cartridges 15 redistributing toner 179 reduction settings 180 192 refilled print cartridges 15 regulations European Union 24 FCC 17 removing parts 97 98 repetitive defects troubleshooting 184 193 replacement intervals consumables 48 print cartridges 2 recycling used print cartridges 15 replacing ADF pickup roller assembly 62 pickup roller 56 product control panel bezel 65 replacing parts 97 98 reports continuous self test 236 fax trace 215 menu 31 printing 215 printing fax reports 215 secondary service 236 T 30 protocol trace 215 reset soft 239 residual paper jams 88 resistance heating element 208 resizing scannedimages 192 resolution faxing 10 maximum 2 scanning 7 Resolution Enhancement technology REt 2 revision level 6 ENWW right cover printer removing 101 right plate assembly removing 149 RING 89 rollers life expectancies 48 observing 212 ROM base 2 rotation drum 208 motor 211 ruler repetitive defect 193 S scanline data 236 scanner ADF glass removing 118 calibration 49 diagrams and part numbers 255 document path 78 image quality troubleshooting 187 loading originals 43 operations 73 76 ordering 252 PCA removing 115 removing 119 specifications 7 scanning troubleshooting 165 scanning exposure stage image formation process 85 scatter toner 186 schedules HP Technical Training 248 screwdrivers required 97 screws ordering 250 types of 250
100. arge gear on the right side fuser plate and remove it Note You can gain access to the third screw through the holes in the large 69T gear If you need to realign the 69T gear you must first remove the pressure roller gear Release the tab callout 3 and remove the pressure roller gear Figure 5 64 Remove the fuser assembly 1 of 4 4 Remove three screws callout 4 from the left side fuser plate and remove it Figure 5 65 Remove the fuser assembly 2 of 4 ENWW Printer assemblies 137 5 Remove two screws one shown in callout 5 one from each side of the printer Figure 5 66 Remove the fuser assembly 3 of 4 6 Unplug the fuser cable connector callout 6 by pressing and releasing the tab on the back of the connector 7 Remove one screw callout 7 from the paper delivery sensor and lift out the paper delivery sensor Note The paper delivery sensor is included with a replacement fuser 8 Unplug the spade connector callout 8 9 Unplug five smaller cable connectors callout 9 from the ECU and unwind the cables from the fuser assembly 138 Chapter 5 Removal and replacement ENWW Figure 5 67 ENWW 10 Pull the printer frame outward on both sides and gently lift out the fuser assembly The left and right fuser plates are detached when the fuser is removed Remove the fuser assembly 4 of 4 Reinstallation tip Remove the large gear from the end of the fuser assembly return the fuse
101. assembly 3 Remove the formatter and the deflector shield callout 1 To remove the deflector shield slip it off of the tabs after removing the formatter See Formatter Figure 5 86 Remove the left plate assembly 1 of 2 4 Remove six screws callout 2 If you have not already removed the fuser remove the fuser screw callout 3 150 Chapter 5 Removal and replacement ENWW 5 Remove the left plate assembly Figure 5 87 Remove the left plate assembly 2 of 2 ENWW Printer assemblies 151 Bottom assemblies This section includes procedures to remove the ECU fuses the ECU pan and the paper feed assembly ECU fuses and ECU pan 1 Remove the right side cover and the back cover see Printer right side cover and Back cover Note By removing these two covers you can replace the two fuses if necessary on the ECU without removing the ECU pan The fuse closest to the back of the product is 10 amps for the 110 V model and 20 amps for the 220 V model The other fuse is 2 5 amps for both models The fuses are shown in callout 12 in Figure 5 92 Remove the ECU pan 5 of 5 2 Remove the left bottom frame support see Left bottom frame support 3 Unplug the three spade connectors callout 1 4 Disconnect the motor cable connector callout 2 on the side of the motor 5 Unplug the fuser cable connector callout 3 by pressing and releasing the tab on the back of the connector 6 Unplug five c
102. at the home position under the bezel at the document origin end of the flatbed and to perform the final lamp warmup checks To keep the product ready to print scan copy or fax with no scanner warmup delay To reduce power consumption and increase scanner bulb life To reduce power consumption and increase scanner bulb life beyond what can be achieved with STANDBY Tests RAM and establishes communication with the control panel The scanner makes a short move toward the ADF If ambient light is too bright the scanner moves away from the ADF until it is under the bezel in shadow At the end of this period the scanner bulb is turned on The length of this period varies depending on product age and environmental conditions However this period will timeout end if the scanner bulb does not warm up within 2 minutes and an error message appears on the control panel The scanner performs several back and forth movements during this period The scanner finds its home position by scanning not by using any sort of sensor The scanner remains in the READY state for 10 minutes following HOME FIND or following the last scanner usage The scanner performs a HOME FIND before going into standby A workday modeling algorithm governs the actual powersave behavior Basic sequence of operation scanner 71 72 Table 4 2 Basic sequence of operation scanner continued CALIBRATION From the time the cop
103. ather than on usage The following table lists approximate schedules for replacing consumables Table 3 1 Life expectancies of parts that wear Print cartridge user o 15A 2 2800pages 2800pages When print becomes replaceable faint redistribute toner LL M 15X 3 500 pages in the cartridge by gently shaking the cartridge from side to side Printer transfer roller RM1 0550 000CN 50 000 pages Can affect print quality and paper movement Printer pickup roller RL1 0303 000CN 50 000 pages Look for glazing and or cracks Can affect print quality and paper movement Printer separation pad RF0 1014 020CN 50 000 pages Can affect paper movement Fuser assembly RM1 0841 000CN 50 000 pages Can affect print quality 100 127 V and paper movement Fuser assembly RM1 0842 000CN 50 000 pages Can affect print quality 220 240 V and paper movement ADF separation pad C7309 60009 50 000 pages Can affect movement of documents to be scanned or copied ADF C9143 60107 50 000 pages Can affect movement of documents to be scanned or copied ADF pickup roller C7309 60016 50 000 pages Can affect movement assembly of documents to be scanned or copied The estimated print cartridge life is based on letter or A4 sized paper with an average of 5 percent toner coverage and a medium density setting Print cartridge life can be extended further by using draft mode settings to conserve toner 48 Chapter 3 Maintenance ENWW Scanner calibratio
104. ause of low product memory The product does not have enough memory to start a new job The product memory has been almost completely filled The product does not have enough memory to complete the collated copy job The product could not detect a dial tone The product did not scan any pages or it did not receive any pages from the computer to transmit a fax Correct the entry Press cancel to clear the error Break the job into smaller jobs that contain fewer pages Wait until the current job is finished before starting a new job Allow the product to finish the job or press MENU ENTER to cancel the job Break the job into smaller jobs that contain fewer pages Check for a dial tone on the phone line by pressing FAx SEND Unplug the telephone cord from both the product and the wall and replug the cord Unplug the product telephone cord from the wall plug in a telephone and try making a call Plug the product phone cord into a jack for another phone line See Changing the detect dial tone setting in the fax guide Update the firmware See Updating or recovering the firmware code If the error persists replace the LIU If after replacing the LIU the error persists replace the formatter Try sending the fax again Control panel messages 171 Table 6 1 Alert and warning messages continued Control panel message Event Description Recommended action log error message No
105. ax data store parameters the product does not alert you to incorrect input values Changing fax data store parameters can render the product illegal or inoperable Before adjusting the fax data store parameters you can print a list of all the parameters from the secondary service menu See To print a list of all the Fax data store parameters 1 On the developer s menu use the lt or gt button to navigate to R W PARAMETER and then press MENU ENTER 2 Use the lt or gt button to locate the parameter that you want to change The current setting appears on the control panel display 3 Type the new value for the fax data store parameter and then press MENU ENTER To scroll quickly to a particular data store parameter When R W PARAMETER appears on the control panel display jump directly to any parameter ID that does not contain a 2 by typing the ID on the keypad Pressing 2 brings up the secondary service menu To change a parameter that has a 2 in its ID type the ID of the closest parameter that does not have a 2 and then use the lt or gt button to locate the parameter that you want to change For example to move quickly to parameter 152 enter 151 gt Adjusting the country region code parameters Three situations can occur that necessitate changing the country region or language settings for the product 1 The customer has moved to a different country region from where the product was purchased 2 The informati
106. be scanned copied or faxed on top of the stack 3 Slide the media stack into the ADF until the media does not move any farther Loading originals to copy or scan 43 4 Adjust the media guides until they are snug against the sides of the stack 5 The document is now ready to be copied or scanned 6 After scanning the document is delivered to the output tray in the correct order 44 Chapter 2 Operation ENWW Printer output paths The HP LaserJet 3380 all in one has two output paths Use the main output bin when printing normal and large collated documents Use the straight through output path when printing envelopes transparencies heavy media or any media that tends to curl when printed Output bin and straight through output path The output bin is located between the scanner and the printer Printed media is collected here in the correct sequence when the straight through output door is closed To use the straight through output path open the straight through output door on the rear of the product Multipage documents are delivered in reverse order when the straight through output door is open Figure 2 6 Figure 2 7 Straight through output path Note Printed media does not stack when using the straight through output path The media drops to the surface below unless each sheet is removed as it exits the printer ENWW Printer output paths 45 46 Chapter 2 Operation ENWW ENWW Maintenance This chapte
107. briefly For a flatbed scan the STAGE period is built in to the SCAN period so STAGE is not visible externally For an ADF scan another STAGE period follows this period if another page of the original document is present in the ADF Otherwise the EJECT period follows For a flatbed scan The REHOME period follows this period A short back and forth sequence occurs as the scanner reaches the home position before the Ready message appears on the control panel display ENWW Formatter system ENWW The formatter coordinates the major systems It is responsible for the following tasks or actions e controlling the motor controller board e formatting and controlling copies e receiving and processing print data from the printer interface e monitoring the control panel and relaying printer status information e developing and coordinating data placement and timing with the print engine e communicating with the host computer through the bidirectional interface e communicating fax data to and from the LIU The formatter receives print data from the bidirectional enhanced capabilities port ECP mode interface or universal serial bus USB interface and converts it into a dot image The ECU synchronizes the image formation system with the paper feed system and signals the formatter to send the print image data The formatter sends the print image data dots in the form of a video signal and the printing process begins
108. cable callout 2 from the back of the control panel chassis and slide the speaker out callout 3 Figure 5 31 Remove the speaker 2 of 2 Scanner PCA 1 Remove the left scanner cover See Scanner side covers ENWW Scanner assemblies 115 2 Disconnect four cables from the scanner PCA callout 1 Do not bend or fold the FFCs during the removal or reinstallation process Remove the scanner PCA 1 of 3 3 Remove the screw shown in callout 2 and remove the wire that it holds in place 4 Remove the two screws shown in callout 3 and then remove the scanner PCA Remove the scanner PCA 2 of 3 If the scanner and printer are not separated disconnect the two FFCs at the top of the formatter before removing the scanner PCA callout 4 116 Chapter 5 Removal and replacement ENWW CAUTION Do not bend or fold the FFCs during the removal or reinstallation process Figure 5 34 Remove the scanner PCA 3 of 3 ENWW Scanner assemblies 117 ADF scanner glass CAUTION Avoid touching the flatbed glass or the ADF separation pad Skin oils and fingerprints can contaminate the glass or pad and cause print quality problems 1 Remove one screw callout 1 lift out the plastic ADF scanner glass frame and then lift out the glass Figure 5 35 Remove the ADF scanner glass Reinstallation tip Replace the glass first and then install the frame Make sure the lock mechanism is in the released position Press down o
109. cedure to clean the glass To clean the glass 1 Use the power switch to turn off the product unplug the power cord from the electrical socket and then raise the lid 2 Clean the glass by using a soft cloth or sponge that has been moistened with nonabrasive glass cleaner Cleaning the flatbed glass Do not use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the product these can damage the product Do not place liquids directly on the glass They might seep under it and damage the product 50 Chapter 3 Maintenance ENWW Figure 3 2 Note Figure 3 3 CAUTION ENWW 3 Clean the scanner strip by using a soft cloth or sponge that has been moistened with nonabrasive glass cleaner Cleaning the scanner strip 4 Dry the glass with a chamois or cellulose sponge to prevent spotting Dust might appear on the underside of the glass but this cannot be cleaned and it has no effect on the copy or scan quality Cleaning the lid backing Minor debris can accumulate on the white document lid backing that is located underneath the ADF lid Use the following procedure to clean the lid backing To clean the lid backing 1 Use the power switch to turn off the product unplug the power cord from the electrical socket and then raise the lid 2 Clean the white document lid backing with a soft cloth or sponge that has been moistened with a mild soap and warm wat
110. ckup Sensor Fut o H001 motor P d hoe 2 aor solenoid IE zu U a FAN1 Main Sub E CO SET THO01 THO 2 ANTH 25A 123 l 12 Hu CD f J211F B 2 3 J203F 2 13 J204F Jj 2 J210F HM 2 3 J102F f1 2 3 J206F i 2 3 4 J211M 2 3 J203M fi 2 3 J204M fi 2 J210M ffi 2 3 J102M i 2 3 J206M f 2 3 4 209 Zax gt a 2200 zor Boca a G EG XL tw op 68 263 8 388 382 SEBS foc 2 Eg 4 Es Main switch of SW101 INL401 J301 J302 B 114 2 E xj m 3 4 TIT ICNT2 S CNT1 ICNTO BDI Mai t EFE lain motor X GND Engine PCB unit BDO M02 GND 24V 1 MFG 20 MDEC 36 SCLIC MACC 4G RESET GND 50 GND 32V 24V GND GND Paper detection GND sensor 3 3V GND PS201 3 3V AE GND 1 2 3 3 3V GND a orxo a 2999 AEETI 3205 i 2 Ta Ta s Te Figure 6 13 Main wiring 2 of 2 244 Chapter6 Troubleshooting ENWW Locations of connectors J305 J304 QD J2003 J208 Figure 6 14 Locations of printer connectors ENWW Locations of connectors 245 Locations of connectors and switches J203 3211 J206 UT g lt J212 J210 g SW101 3 sw201 I 8 o N o 72 o 8 g Sf S 2 SW301 Figure 6 15 Locations of connectors and switches Table 6 10 Switch functions Switch for test print Switch for detection of open door 246 Chapter6 Troubleshooting ENWW ENWW Parts and diagrams This chapter contains the following sections
111. codes continued The remote fax machine has been holding off the local fax machine from continuing the ongoing transmission because of a temporary low memory condition at the remote machine If this hold off period exceeds a machine s specific timeout value the session is terminated The remote machine has failed to respond to a fax command from the product because the connection was interrupted Or The remote user has pressed the Stop button while the remote machine was receiving The product has attempted a black JPEG transmission to a machine that does not support this mode The product has failed to complete phase 3 of the initial V 34 handshake after originating a fax session This is usually caused by poor line conditions although it might be a compatibility issue with certain machines or line conditions The product has failed to successfully negotiate the initial V 8 handshake with the remote machine after originating a fax session Typically this occurs when the remote machine is not fax capable or has disabled reception It might also be a compatibility issue with certain machines or line conditions The product has originated a fax session and detected a remote fax machine but has been unable to detect any T30 frames If the machine is in V 17 mode the connection probably has been interrupted In V 34 mode this error might also occur because of compatibility problems with certain machines or
112. ct startup messages Blank display for many The flash memory requires a seconds after power on Boot DIMM recovery of the firmware block failure code see chapter 6 Contact Service Control code failure The flash memory requires a DIMM recovery of the firmware code see chapter 6 Hewlett Packard The product is starting up Wait for the Ready message Moving cursor HP display RAM The product contains two types of random access memory RAM e One bank of nonvolatile RAM NVRAM stores parameters e Dynamic random access memory DRAM provides temporary storage of the product program code along with copy scan and print data Parallel interface or universal serial bus USB interface The formatter receives incoming data through its bidirectional ECP or USB interface These interfaces provide high speed two way communication between the product and the host allowing you to change product settings and monitor product status from the host computer Control panel The control panel consists of the following features e Six groups of buttons to control fax copy scan and configuration functionality e a2 by 16 LCD display that shows status menus and messages e two front panel status lights one next to the cance button and one next to the rAx seND button EconoMode Draft mode When you select EconoMode in the printer driver the product uses less toner which extends the life of the print cartridge
113. d 2 this device must accept any interference received including interference that may cause undesired operation For regulatory purposes this product is assigned a Regulatory model number This number should not be confused with the marketing name HP LaserJet 3380 or the product number Q2660A Boise Idaho 83714 U S A November 1 2003 For regulatory topics only Australia Contact Product Regulations Manager Hewlett Packard Australia Ltd 31 41 Joseph Street Blackburn Victoria 3130 Australia European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard Gmbh Department HQ TRE Standards Europe Herrenberger Strasse 140 B blingen D 71034 49 7031 14 3143 USA Contact Product Relations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise ID 83707 0015 USA 208 396 6000 ENWW Declaration of Conformity 21 Safety statements WARNING Laser safety statement The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration has implemented regulations for laser products manufactured since August 1 1976 Compliance is mandatory for products marketed in the United States This printer is certified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968 Since radiation emitted inside this printer is completely confined within pro
114. d ECU Dan im err ren eee Re rano annie O2 Paper feed assembly ssssssssssssesssseeeen nennen nennen eren en nere nennen nnns 155 6 Troubleshooting Basic troubleshooting sssssssesseeneeeeeeene nennen enne enne nennen nns 161 Control panel messages eme eee eco tu aee vau ue eta Eu E BR eeu Rea 166 Alert and warning messages sssssssseeeeneneeeeneen emen nnne nnne 166 Critical error messages taret etai eee isle ere kk ec e RRR Roe e e EA e dU RR Ley RR GE RE cru ae 174 m gerese n 177 Solving image quality problems iiec eee tense entes nna tpa aaa nenas EENEN EERE 179 Checkingthe print cartridge eiie et cr edendi eei aeree epos 179 Solving print image quality problems ssennn enm enne 179 Solving scanning copying image quality problems eee 187 Repetitive image defect ruler 4 ttt aea v L a OR ea Ye dne x ED Iea Rec 193 Solving paper feed problems sssssssssssssssssseeeeeenen mereri 194 Jams occur in INE printer poteet net ea decree adeo eed dd 194 Solving print paper feed problems sssssssssesseeeeeeeee eene 196 Jams occur in the automatic document feeder ADF sssseee 198 Solving scanner copier paper feed problems ssssssssseeee 200 Solving problems with digital subscriber line DSL connections sessesss 202 Connectin
115. d ts 249 Print cartridges and toner cloth sessseeee e 249 Cables and power cords ssssssssssssseeeee rennen 249 Commion fasteners 5 tei i pri dep decina exe lat setite fus 250 Screws for the print engine eene 250 Parts kitsai arne fie es Botnia ke nde aa ism a ente AC 251 Scanner and ADEF ita erro ERR SNR SR MRA RE E RR ENER AT ARM 253 Scanner and ADE 2 tede t td te Nase adi eut Vd uai 255 ADF rollers and separation pad ssssssssssee 257 Control panel assembly moriennata an ia EA AEAEE Ee TENERA 259 External components sssssssssssssses eene nemen 261 Printer COVets ee irte utendetee tbt a etel die M A 263 Paper ti ay ciiin idttiica P fle uttse e D Rte 265 Major assemblies 3 2 eet tede Dae 267 Internal components 1 of 2 269 Internal components 2 of 2 eee 271 Right plate assembly p o ERE E RUEDA ien 273 Left plate assembly 3 Ree em E ade eese eran 275 Electrical components sssssssssessseseneeeeeme eene nennen 277 Paper pickup assembly 1 of 2 279 ix Table 7 22 Table 7 23 Table 7 24 Table 7 25 Paper pickup assembly 2 of 2 sss eme 281 Fuser assembly diront eet Pene RE P e ERR ENARRARE RAPERE RE ERU 283 Alphabetical parts Tist 2t Dre Herrero ER leeds a i PER Ae tus 284 Numerical parts list 2 Lectt eed reden dire dedicat 293 ENWW ENWW List of figures Figure 1 1
116. de door are print cartridge properly completely closed Forcefully open and close the print cartridge door to make sure that the print cartridge is seated Check that the print cartridge is correctly installed See Print cartridge for more information Check that the door and print cartridge interlocks are operating correctly See Paper path check for more information about the door interlock Engine comm error None The product experienced an This is a warning message only internal communication error Job output might be affected Fax is busy The fax line to which you were Allow the product to retry sending sending a fax was busy The the fax product automatically redials the busy number See Changing the redial setting in the fax guide Redial pending Call the recipient to ensure that the fax machine is on and ready Check that you are dialing the correct fax number Check for a dial tone on the phone line by pressing FAx SEND Make sure that the phone is working by disconnecting the product plugging in a telephone to the phone line and making a voice call Plug the product phone cord into a jack for another phone line and try sending the fax again Try a different phone cord If the error persists check the flat flexible cable between the LIU and the formatter Reseat or replace the cable If the error persists replace the LIU 168 Chapter6 Troubleshooting ENWW Table 6 1
117. dence time on and time off Both must be present in order for the product to detect a valid ring The LIU works with the firmware to determine if an incoming signal is an answerable ring When circuits on the LIU detect a ring voltage above a certain threshold a corresponding signal is passed to the formatter to indicate that the ring is above the threshold The firmware then measures the amount of time that the signal is high and low and qualifies the cadence to determine whether it is a valid ring Fax functions and operation 91 Line current control The dc current from the CO needs to have a path to flow from TIP to RING Because the current does not flow in the transformer a path through some transistors and diodes the dc hold circuit acts like a simulated inductor thus replacing the function of the transformer This dc hold circuit is the main component of the voltage current characteristic between TIP and RING Two other functions of this block of circuits are the current limit and the SHUNT for Europe Current limit basically maintains a constant current from TIP to RING after the voltage reaches about 50 mA Even if the voltage varies the current will remain the same The SHUNT function changes the impedance the current voltage characteristic during certain special events such as pulse dialing and when the devices goes on hook During such an event the firmware tells the DSP on the formatter to activate SHUNT A signal go
118. ding through the printer at one time reducing jams Specific types of media e Transparencies and labels Load transparencies and labels with the top forward and the side to be printed on facing up See the user guide on the product CD for more information e Envelopes Load envelopes with the narrow stamp side forward and the side to be printed on facing up See the user guide on the product CD for more information e Letterhead and preprinted forms Load with the top forward and the side to be printed on facing up See the user guide for more information e Cards and custom sized media Load with the narrow side forward and the side to be printed on facing up See the user guide on the product CD for more information Chapter 2 Operation ENWW Selecting originals for the automatic document feeder ADF Note Note ENWW Use either the ADF or the flatbed scanner for most copying scanning and faxing needs Specifications for ADF originals e Input capacity The ADF holds up to 50 sheets of flat 60 to 90 g m 16 to 24 pound plain paper e Media size Use only plain paper that is within the following size range Minimum 127 mm by 127 mm 5 by 5 inches Maximum 215 9 mm by 381 mm 8 5 by 15 inches You must use the flatbed to scan or copy small or delicate originals such as newsprint business cards and photos or documents that have tears perforations or punch holes If you want to fax such items first ma
119. ds the main input tray e the front guide assembly the internal shelf that attaches the front cover and the print cartridge door to the product Print cartridge door 1 Open the print cartridge door ENWW External components 125 2 On both sides pull the connecting links outward callout 1 and disconnect them Figure 5 46 Remove the print cartridge door 1 of 2 CAUTION If the link arms fall back into or are pushed back into the printer when they are disconnected from the print cartridge door the interlocking mechanism might come apart and require reassembly To avoid damage disconnect the link arms from the print cartridge mechanism and set them aside 3 Detach the print cartridge door hinge callout 2 on the right side by firmly flexing the hinge arm to the right Then rock the print cartridge door to the left to remove it Figure 5 47 Remove the print cartridge door 2 of 2 Front cover 1 Remove the left side door see Left side door right side cover see Printer right side cover and print cartridge door see Print cartridge door 126 Chapter 5 Removal and replacement ENWW 2 Loosen two screws one shown callout 1 one on each side of the cover Figure 5 48 Remove the front cover 1 of 2 3 Push down on both the top center and bottom center of the front cover at the same time until the top center tabs pop out of place Keep pressure on the bottom center of the panel to guard against break
120. dt idea ere Pu deca e a E E Pu Nei 245 159 Locations of connectors and switches ssesssesesen ener nnne 246 160 Chapter6 Troubleshooting ENWW Basic troubleshooting Is Power on successful When the product is connected to a grounded power source the words Hewlett Packard appear with moving cursors to indicate that the firmware code is loading and the printer motor rotates for approximately 5 seconds When the firmware is done loading 30 to 40 seconds after power on the message Scanner Bulb warming up appears on the control panel and the scan head moves back and forth for 10 to 15 seconds If you lift the lid you will see that the scanner bulb is lit Near the end of this time the ADF motor turns on for about 2 seconds No power is available because of a failed power source cable switch or fuse No LEDs are lit and the display is blank The printer motor does not rotate The ADF motor does not rotate or the scanner bulb does not turn on ENWW Verify that the product is plugged in to a functional power source Verify that the power cable is functional and that the power switch is on Verify that FU101 FU102 for 110 volt units on the ECU is not open If all of these conditions are correct replace the ECU Verify that the print cartridge is present Verify that the product doors are closed Verify that media is loaded in an input tray Verify that the printer paper path sensors are funct
121. e 3 6 Clean the print cartridge cavity 4 Replace the print cartridge and close the print cartridge door Figure 3 7 Insert the print cartridge ENWW Cleaning the product 53 Figure 3 8 WARNING Note Note Note WARNING Figure 3 9 5 Plug the product in and use the power switch to turn on the product Plug in the product Do not spray or use water inside the product Failure to follow this warning can result in severe damage to the product or serious personal injury If toner gets on your clothing or other fabric wipe off the toner with a dry cloth Wash the items in cold water and air dry them If toner gets on your hands wash your hands in cold water Hot water or heat from a dryer can set toner into fabric Cleaning the pickup roller If the product regularly picks up multiple sheets of media at one time or picks up no sheets at all clean or replace the pickup roller Before replacing the pickup roller try to clean it To clean the pickup roller use the following instructions When the product picks no sheets of paper the cause is almost always a dirty or worn pickup roller When the product picks multiple sheets of paper the cause is almost always a dirty or worn separation pad See Cleaning the printer separation pad for instructions If the product is feeding multiple transparencies at one time the pickup roller is probably not the cause See Solving print paper feed problems for more
122. e ADF 2 of 6 iret ete ce re tette Lee Rp eee dy 61 Replacing the ADF 3 of 6 enne 62 Replacing the ADF 4 of 6 enne 62 Replacing the ADF 5 of 6 eee reta e enar nte nnn ER Haa nds 62 Replacing the ADF 6 Of 6 eene ent unehe d iee bn 62 xi xii Figure 3 38 Figure 3 39 Figure 3 40 Figure 3 41 Figure 3 42 Figure 3 43 Figure 3 44 Figure 3 45 Figure 3 46 Figure 3 47 Figure 3 48 Figure 3 49 Figure 3 50 Figure 4 1 Figure 4 2 Figure 4 3 Figure 4 4 Figure 4 5 Figure 4 6 Figure 4 7 Figure 4 8 Figure 4 9 Figure 4 10 Figure 4 11 Figure 5 1 Figure 5 2 Figure 5 3 Figure 5 4 Figure 5 5 Figure 5 6 Figure 5 7 Figure 5 8 Figure 5 9 Figure 5 10 Figure 5 11 Figure 5 12 Figure 5 13 Figure 5 14 Figure 5 15 Figure 5 16 Figure 5 17 Figure 5 18 Figure 5 19 Figure 5 20 Figure 5 21 Figure 5 22 Figure 5 23 Figure 5 24 Figure 5 25 Figure 5 26 Figure 5 27 Figure 5 28 Figure 5 29 Figure 5 30 Figure 5 31 Figure 5 32 Replacing the ADF pickup roller assembly 1 of 9 63 Replacing the ADF pickup roller assembly 2 Of 9 63 Replacing the ADF pickup roller assembly 3 of 9 63 Replacing the ADF pickup roller assembly 4 of 9 63 Replacing the ADF pickup roller assembly 5 of 9 64 Replacing the ADF pickup roller assembly 6 of 9 64 Replacing the ADF pickup roller assembly 7 of 9 64 Replacing the ADF pickup roller ass
123. e assembly install the right side of the guide first to prevent it from lifting up during installation and to ensure that the tip of the ESD grounding spring is properly seated Transfer roller CAUTION Do not touch the black sponge portion of the transfer roller Lay a piece of paper over the roller before working in this area Note A small grounding spring is located underneath the right side of the transfer roller Do not misplace this grounding spring 1 Open the print cartridge door and remove the print cartridge see Print cartridge 2 Use needle nose pliers to gently squeeze the two small tabs on the transfer roller 132 Chapter 5 Removal and replacement ENWW 3 Lift the transfer roller up slide it to the right and lift it out of the printer Figure 5 58 Remove the transfer roller Line interface unit LIU 1 Open or remove the left side door see Left side door 2 Remove one screw callout 1 at the left of the formatter board 3 Disconnect the flat flexible cable FFC callout 2 from the connector CAUTION Do not bend or fold the FFCs during the removal or reinstallation process 4 Rotate the mounting screw side of the LIU away from the formatter and then disengage the mounting hook Figure 5 59 Remove the LIU 1 of 2 ENWW Printer assemblies 133 5 To separate the LIU PCA from the cover turn the LIU over remove the screw callout 3 and then pry the tabs open callout 4 Slide the LIU
124. e dc circuit through the SHUNT signal Because the TIP and RING are not polarized all LIU circuitry that connects to TIP and RING is bidirectional The LIU operates identically when TIP and RING are reversed Safety isolation The most important function of the LIU is the safety isolation between the high voltage transient prone environment of the telephone network telephone network voltage TNV and the low voltage analog and digital circuitry of the formatter secondary extra low voltage SELV This safety isolation provides both customer safety and product reliability in the telecom environment Any signals that cross the isolation barrier do so either optically or magnetically The breakdown voltage rating of barrier critical components is greater than 1 5 kV Safety protection circuitry In addition to the safety barrier the LIU protects against RING and over current events Telephone over voltages can be either differential mode or common mode The RING can be transient in nature a lightning induced surge or ESD or continuous a power line crossed with a phone line The LIU protection circuitry provides margin against combinations of RING events Common mode protection is provided by the selection of high voltage barrier critical components transformer relay and optoisolators The safety barrier of the LIU PCB traces and the clearance between the LIU and surrounding components also contribute to common mode protection A v
125. e formatter 1 of 3 esssssssssssee enne 135 Remove the formatter 2 of 3 sesssssssssseeee eene 135 Remove the left bottom frame support 136 Remove the fuser assembly 1 of 4 sssssssssse 137 Remove the fuser assembly 2 of 4 ssssssssssee ee 137 Remove the fuser assembly 3 of 4 ssssssssssseem 138 Remove the fuser assembly 4 of 4 sesssssssssseee 139 Remove the output rollers 1 of 2 sssssssm 140 Remove the output rollers 2 of 2 ssssssse 140 Remove the stepping motor sssssssssseseemeneeree enne 141 Remove the solenoid 1 of 2 ssssssssssseeeeenm enn 141 Remove the solenoid 2 of 2 sisse entiendo ment dede 142 Remove the fan 1 0f 2 intet Ree ior Eh e Lu ERRORES 143 Remove the fan 2 of 2 occ ete RR Rie Heer Pee Rede eee 143 Remove the pickup assembly 1 of 3 ssssssss 144 Remove the pickup assembly 2 Of 3 sssssssss 144 Remove the pickup assembly 3 Of 3 ssssssssss 145 Remove the paper lift plate assembly 1 of 4 146 Remove the paper lift plate assembly 2 of 4 sseesess 146 Remove the paper lift plate assembly 3 of 4 sssessss 147 Remove the paper lift plate assembly 4 of 4 ssseessss 147 Remove the pickup roller shaft sssssssssssemRRRR
126. e i Ee ERR ea be ERE 78 Printer functions and operation sssssssssssessssseseseereeen eene nennen 79 Engine control unit power system sssssssessseeeneeeene eene ener enne 79 Image formation system ssssssssssseeeee eee nnnm emnes 85 Printer paper feed system ssssssssssssssssseesese eene nnns nnne rrrerer rns 86 Jar detection x eee ee bte nta ERR eder Ex erbe ERE tadecasanaadeladauceeceesdeadeataehecssevspauteaundateds 87 Fax f nctions and operation er iic tke e tte hene eese natn a a T SERERE S YR FR Exe rue aad 89 PSTN Operation 89 ERE Sc 89 Formatter in the fax subsystem sssssssssssesssseeneeeeneen menn 89 LIU in thie fax subsystem er eerte ete RET det RR TE E RRE TIRE ARRA Te ERR ATE IRL RR ERR Den 89 Fax page storage in flash memory ssssssssseeeee eem eene 92 5 Removal and replacement Removal and replacement strategy sssssssssssse eene nene eee rennen nenne 97 Reg ired tool cp 97 Before performing service ssssssssessssseeee eene nnne 97 After performing Service oid ue eec eere denen eden eed LET enn eae E ERR HR EET ex re EE eee ia aae a 98 Print cartridge rt dti e i sha ee ee eee ee 98 Parts removal Order tdt ea wins dn a CENT ada dex RR EN e Ra dad oM
127. e in order to complete the control panel check before the formatter begins communicating with the control panel The control panel test continues until all of the buttons have been tested or until the formatter attempts to communicate with the control panel after approximately 40 seconds The control panel test will be interrupted if it is not completed before communication occurs 1 Turn the product power on by using the power switch 2 Immediately press the gt and cauce buttons simultaneously Press and hold down the gt and cance buttons until the message Passed MEM Test appears on the control panel display 4 Release the gt and cauce buttons 5 Press the menu ENTER button to test the control panel display LEDs Continue to press menu ENTER until the message Scroll Check Press Enter To Pass appears on the control panel display 6 Press wENU ENTER again 7 The name of a control panel button will appear on the control panel display Press the corresponding button on the control panel Repeat this step until all of the control panel buttons have been tested The control panel test continues until all of the buttons have been tested or there is no activity at the control panel for about 20 seconds After testing all of the control panel buttons or when there is no activity at the control panel for about 20 seconds the product exits the test and continues the startup processes Half self test functional check The purp
128. e open position The old pickup roller assembly should remain on the black surface Figure 3 40 Replacing the ADF pickup roller assembly 3 of 9 4 Remove the old assembly and put the new one in exactly the same place The largest roller goes in back and the gear side is away from you Figure 3 41 Replacing the ADF pickup roller assembly 4 of 9 ENWW User replaceable parts 63 5 Lower the green lever so that the flat green part fits between the rollers Press down on the green lever until you hear it snap into place Figure 3 42 Replacing the ADF pickup roller assembly 5 of 9 6 To check for proper installation lift the green lever until it remains in the open position The new pickup roller assembly should be secured to the lever assembly and should not fall out Figure 3 43 Replacing the ADF pickup roller assembly 6 of 9 7 Make sure that both sides of the assembly are secured by the green hooks Figure 3 44 Replacing the ADF pickup roller assembly 7 of 9 8 Lower the green lever assembly and close the ADF lid Reinstall the input tray Figure 3 45 Replacing the ADF pickup roller assembly 8 of 9 Note If you are experiencing jams in the ADF see Troubleshooting 64 Chapter 3 Maintenance ENWW 9 Plug the product in and use the power switch to turn on the product Figure 3 46 Replacing the ADF pickup roller assembly 9 of 9 Removing and replacing the product control panel bezel T
129. e processor e One DIMM slot is available for font or memory expansion supporting an 8 MB 16 MB 32 MB or 64 MB DIMM e The print engine has a 1 000 average 10 000 peak page per month duty cycle e With 5 percent toner coverage the standard print cartridge life is 2 500 pages and the high capacity print cartridge life is 3 500 pages Firmware description The firmware in the product includes e PCL 5e PCL 6 and PostScript PS Level 2 emulation e 45 PCL and 35 PS fonts e Memory Enhancement technology MEt with hardware compression and decompression e Resolution Enhancement technology REt and EconoMode functionality Software and supported operating systems The following software components are included with the product e HP Toolbox e HP LaserJet Scan e TWAIN or WIA Scan Driver e HP LaserJet Fax e Readiris OCR not installed with other software separate installation is required 2 Chapter 1 Product information ENWW e Printer drivers PCL 5e PCL 6 and PS e WJInstaller uninstaller The following operating systems are supported e Windows 98Se second edition e Windows Millennium Edition Me e Windows 2000 e Windows XP 32 bit e Mac OS 9 1 or 9 2 x e Mac OS X 10 2 x only e Driver only support for Windows 98 first edition Windows XP 64 bit and Windows 2003 Server ENWW Product configuration Product features The HP LaserJet 3380 all in one is designed to perform the following tasks e P
130. e remote user is not inadvertently attempting a poll transmission from the product instead of transmitting to the product This mode of operation must be specially configured on the product If poll transmission from the product is the appropriate mode of operation confirm that the product has been configured for this operation Reconfigure the local fax machine to use different configuration settings change the ECM setting to the opposite of the current setting or select a slower reception speed Troubleshooting tools 219 Table 6 4 Fax receive codes continued 245 246 ECM The user of the remote machine has pressed the Stop button on that machine which caused the session to be prematurely terminated The product has been holding off the remote machine during reception of a large or complex document because the remote machine lacks available memory This hold off time has exceeded the timeout typically 60 seconds that the remote machine uses and the remote machine has terminated the session 247 251 The remote machine is apparently stuck in the on mode Telephone line conditions were too poor to receive a fax The remote machine has attempted to initiate a page transmission using a page width that is not supported by the product The product has not received any data at the start of a page during non ECM reception although the modem has not detected a remote disconnect The remote machine is
131. e scanner right side cover in place Figure 5 7 Remove the scanner right side cover 1 of 2 3 Slide the cover toward the back of the product and remove it Figure 5 8 Remove the scanner right side cover 2 of 2 ENWW Scanner assemblies 103 4 Open the print cartridge door and the left side door to expose the screws callout 2 that hold the scanner left side cover Figure 5 9 Remove the left side scanner cover 1 of 2 5 Slide the cover toward the back of the product and remove it Figure 5 10 Remove the left side scanner cover 2 of 2 Automatic document feeder ADF assembly 1 Open the cover 2 Pullthe two hinge tab locking shims straight up callout 1 104 Chapter 5 Removal and replacement ENWW 3 Slightly close the cover and then gently lift it up to remove it Figure 5 11 Remove the ADF assembly ADF pickup roller assembly The ADF pickup roller assembly and document feed guide cleanout comb are user replaceable parts but the ADF separation pad is not Instructions for replacing the pickup roller assembly and the document feed guide cleanout comb appear in chapter 3 of this manual and are repeated here If the ADF has trouble picking paper the ADF pickup roller assembly might need to be replaced 1 Make sure that the product power is off and then open the ADF cover Rotate the input tray up and then away from the scanner Figure 5 12 Remove the ADF pickup roller assembly 1 o
132. e the firmware recovery DIMM 1 Order a firmware recovery DIMM RDIMM from HP Retain the return mailer 2 Turn off the product 3 Open the left side door and install the firmware recovery DIMM into the DIMM slot callout 1 Figure 6 9 Using the firmware recovery DIMM 4 Turn on the product The firmware recovery DIMM takes a few minutes to automatically restore both blocks of firmware code Wait until the message Complete appears on the control panel display ENWW Updating or recovering the firmware code 213 5 Turn off the product and remove the recovery DIMM 6 Turn on the product It should start up normally 7 Usethe provided packaging to return the recovery DIMM to HP 214 Chapter6 Troubleshooting ENWW Troubleshooting tools ENWW Use the control panel to print configuration reports and demonstration pages The configuration report shows the settings that have been selected from the control panel Printing a configuration report is also considered a self test for the printer although any of the reports can serve this purpose A printout of the control panel menu structure is a useful reference if you alter settings in the menu Printing a configuration report demonstration page or menu structure 1 Press MENU ENTER 2 Use the lt or gt button to select Reports and then press MENU ENTER 3 Use the lt or button to select either Config report Demo Page or Menu Structure and then press meNu ENTER
133. ed problems Jams occur in the printer Occasionally media becomes jammed during a print job Try the following remedies before you attempt to clear the jam e Make sure that the media meets specifications e Make sure that the media is not wrinkled folded or damaged e Make sure that the product is clean e Make sure that the input trays are loaded properly and are not too full e When printing to the straight through output path close and open the door again to make sure that the green pressure release levers are closed To clear a jam Jams might result in loose toner on the page If toner falls on clothing wash it in cold water Hot water will permanently set the toner into the fabric If toner is on your hands wash them in cold water Do not use a sharp object such as a pencil or scissors to remove jammed media 2 Rotate the green pressure release levers at the back of the product downward If it is possible to remove the media from the front of the product without removing the print cartridge do so and continue with step 4 194 Chapter6 Troubleshooting ENWW CAUTION Note CAUTION ENWW 3 Grasp the handle on the print cartridge remove the print cartridge and set it aside To prevent damage to the print cartridge do not expose it to light any longer than necessary Place the print cartridge in a paper bag or other opaque container until you can place it back in the device 4 With both h
134. ed five 5 0 The standard connecting arrangement code telephone jack type for equipment with direct connections to the telephone network is CA11A 20 Chapter 1 Product information ENWW Declaration of Conformity Declaration of Conformity according to ISO IEC Guide 22 and EN 45014 Manufacturer s Name Hewlett Packard Company Manufacturer s Address 11311 Chinden Boulevard Boise Idaho 83714 1021 USA declares that the product Product Name LaserJet 3380 all in one Regulatory Model Number BOISB 0303 00 Product Options All conforms to the following Product Specifications Safety IEC 60950 1999 EN 60950 2000 IEC 60825 1 1993 A1 1996 A2 2001 EN 60825 1 1994 A11 1996 A2 2001 Class 1 Laser LED Product GB4943 1995 EMC CISPR 22 1998 EN 55022 1998 Class B EN 61000 3 2 1995 A14 2000 EN 61000 3 3 1995 EN 55024 1998 FCC Title 47 CFR Part 15 Class B ICES 003 Issue 3 GB9254 1998 Telecom TBR 21 1998 EG 201 121 1998 Supplementary Information The product herewith complies with the requirements of the EMC Directive 89 336 EEC the Low Voltage Directive 73 23 EEC the R amp TTE Directive 1995 5 EC Annex II and carries the CE Marking accordingly The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference an
135. eding from the ADF The cancel process does not automatically clear the ADF The cANceL button was pressed to cancel the current job while pages were feeding from the ADF tray The cancel process does not automatically clear the ADF The product is running an internal cleaning cycle Event log codes are not listed here For a list of event log codes see Event log codes Recommended action Begin adding fax numbers to the group dial code See To manage group dial entries in the fax guide Pull the document release door open remove the jammed item and close the door Then clear the items in the ADF tray and start over Pull the document release door open remove the jammed item and close the door Then clear the items in the ADF tray and start over Pull the document release door open remove the jammed item and close the door Then clear the items in the ADF tray and start over Wait for the product to finish the cleaning cycle The message will clear when the cycle is finished ENWW Table 6 1 Alert and warning messages continued Event log error message Comm error None A fax communication error occurred between the product and the sender or receiver For descriptions of communication errors see Table 6 4 Fax receive codes and Table 6 5 Fax send codes Control panel message Description Recommended action Allow the product to retry sending the fax Unplug the product
136. educe the size of the image each edge of 4 23 mm 0 167 inch If copying the reduction setting is incorrect Copied images will be clipped if the image on the original is too close to the edge of the original The paper size setting is incorrect Set the correct page size on the control panel menu 188 Chapter6 Troubleshooting ENWW ENWW Vertical white stripes appear AabbCc AabbCc AabbCc AaBbCc AabbCc The media does not meet HP s specifications Make sure that the media meets specifications for example it is too moist or too rough detailed in the HP LaserJet Printer Family Print Media Guide The toner is low Gently shake the print cartridge back and forth to redistribute the toner If copying with the ADF the ADF glass is dirty Clean the ADF glass See To clean the glass If the problem persists replace the print cartridge If the problem persists replace the fuser assembly Copies or scanned images are too light or too dark C G bCc aBbcc The contrast is not set correctly Adjust the contrast and resolution settings on the control panel menu or from the HP Toolbox Check that the contrast and resolution settings are correct See the user guide for more information The original image is very light or very dark Adjust the resolution and contrast setting s on the control panel menu or from the HP Toolbox The scanned image is too light or too dark If the or
137. eeeseeeaeeeeeeeenees 206 Half self test functional check ssssssssseeeene nennen enne nnns 207 Drum rotation functional check sssssssssseeeeeeneeene menn nnne 208 Heating element check 1 2 tdt eite Fett ect eoa a dede ee dca ere etu n 208 High voltage power supply check ssssssssseeee e enn eene 209 Paper path Check eoe e etn tdt etd deacnadeddanateneaddaneataadcdeasanadaananaa aai eea 211 Updating or recovering the firmware code sssseennn emnes 213 Firmware update by using flash executable sssssseeene e 213 Firmware recovery DIMM 2 eecciinn e rintetmnti emt EER 213 Troubleshooting tools 5 121r i eti nda eet ees tU ev cete duree De Rod pyca 215 Printing a configuration report demonstration page or menu structure 215 Printing all fax reports at ONCE oani ce dnte eta aae dena dee Fee ea Rare deg 215 T30 protocol traca EE 215 Service mode functions ssssssssssssseeeeeeneeeneee nnn nennen nnne nn nennt nnn nnns 236 Secondary service MENU esros iri loa Ene eta Eee ea Sto e la Eee RV cea TREE dne 236 Developers MENU MM 237 Adjusting the country region Code parameters sssssse 238 foi m 239 NVRAMD Eu ee 239 Printer job language PJL software commands sss 240 System settings for localized products nemen 241 MAN Ip RII 243 Locations of COnnectors i oli e b
138. elephone line conditions have improved Attempt to receive the fax again when telephone line conditions have improved Attempt to receive the fax again when telephone line conditions have improved Ask the remote user to send the fax again when telephone line conditions have improved Ask the remote user to send the fax again when telephone line conditions have improved Ask the remote user to send the fax again when telephone line conditions have improved Troubleshooting tools 227 Table 6 5 Fax send codes continued The transmitting machine has not No action required The session was aborted received a response after aborting a transmission Depending upon when the session is aborted some remote machines might not respond The product always attempts to abort the session in such a way that the remote machine can respond to the final PPS EOP 440 444 An error occurred during a V 34 Attempt to receive the fax again when transmission after one or more telephone line conditions have improved partial pages image data were transmitted through the primary channel The transmitting machine was unable to restart the control channel in order to resume the T 30 handshake This typically occurs when the receiving machine prematurely disconnects while receiving a partial page although the problem can be caused by compatibility issues Translating the fax trace report Print a fax log report The fax
139. ells the firmware that an active phone or modem or answering machine is connected to the auxiliary port of the product the right side of the RJ 11 jack A circuit that can detect current above a certain threshold generates the downstream current detection signal The downstream current goes through a resistor generating a voltage If this voltage is above the threshold level the signal changes state The downstream current detection signal is coupled back to the formatter through an optoisolator and across the safety isolation barrier The firmware uses this signal to ensure that the product does not go off hook and disconnect a downstream call until it has been authorized to do so by a manual fax start or detection of the appropriate tones Hook switch control Another optically coupled signal is the hook switch control This signal from the formatter causes an optoisolator on the LIU to activate making an open circuit into a short circuit When shorted the circuit is drawing dc current from the central office and is considered on hook When open no dc current flows and the state is considered to be off hook For pulse dialing the optoisolator is toggled on and off with a particular timing sequence to generate pulses that the central offices of the telephone company recognizes as dialing digits Ring detect Another optically coupled signal on the LIU is ring detect Ring detect is a combination of voltage levels and ca
140. embly 8 of 9 64 Replacing the ADF pickup roller assembly 9 of 9 65 Replacing the control panel bezel 1 of 4 65 Replacing the control panel bezel 2 of 4 65 Replacing the control panel bezel 3 of 4 66 Replacing the control panel bezel 4 of 4 66 Product configuration 22 coi e Lett deo al ace D D tede auda 68 Printer timing diagram tede die om Fete oes 70 Optical diagram of scanner sssssssssseeeeeee emen 76 Document scanner path sssssssssssssseeeeme eene 78 Printer unit functional block diagram e 79 ECU loads er ett et titre ile ie tede ceed tr eed 81 High voltage power supply circuit sseeee m 83 Overview of laser scanner operation ssssssssssssssssseee 84 Image formation block diagram sssssseeene menn 85 Printer paper path v 00 4 eti i Coe ene e dece Mae lu 87 Solenoid photosensors and switches ssssseseeeeeenene 88 Remove the print cartridge sssssss meme 98 Parts removal order 1 of 2 99 Parts removal ordetr 2 01 2 eie eth e ttr perti 100 Remove the printer right side cover 1 Of 3 ssssssse 101 Remove the printer right side cover 2 of 3 ssssss 102 Remove the printer right side cover 3 Of 3 ssessssss 102 Remove the scanner right side cover 1 of 2 103 Remove the scanner right side cover 2 of 2
141. emises wiring using a compatible modular jack which is Part 68 compliant This equipment cannot be used on telephone company provided coin service Connection to Party Line Service is subject to state tariffs If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required If advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe itis necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service If trouble is experienced with this equipment please see the numbers in the front of this manual for repair and or warranty information If the trouble is causing harm to the telephone network the telephone company may request you remove the equipment from the network until the problem is resolved The following repairs can be done by the customer Replace any original equipment that came with the product This includes the print cartridge the supports for trays and bins the power cord and the telephone cord It is recommended that the customer install an ac surge arrestor in the
142. emove the paper lift plate assembly 1 of 4 4 Release the locking tab callout 3 on the pickup roller shaft and slide the shaft toward the right until the left end releases Figure 5 79 Remove the paper lift plate assembly 2 of 4 146 Chapter 5 Removal and replacement ENWW 5 Carefully angle the left end of the shaft toward the back of the product Figure 5 80 Remove the paper lift plate assembly 3 of 4 6 Flip up the paper lift plate and lift it straight up to remove it Figure 5 81 Remove the paper lift plate assembly 4 of 4 ENWW Printer assemblies 147 7 If you want to remove the pickup roller shaft carefully angle the left side outward Figure 5 82 Remove the pickup roller shaft Reinstallation tip Be sure that the clutch on the pickup roller shaft is aligned with the follower the large plastic tab on the paper lift plate To reinstall the paper lift plate assembly Make sure that the vertical paper sensor the narrow black plastic piece to the left of the separation pad arm is in an upright position Also make sure that the two springs are correctly positioned under the plate The springs rest under the lift plate and encircle the metal tabs shown in the picture callouts 1 and 2 Figure 5 83 Paper lift plate springs 148 Chapter 5 Removal and replacement ENWW Right plate assembly 1 Separate the scanner from the printer see Separation of the scanner from the printer and
143. enpiteeksi ei katsota variainekasetin vaihtamista paperiradan puhdistusta tai muita k ytt j n kasikirjassa lueteltuja k ytt j n teht v ksi tarkoitettuja yllapitotoimia jotka voidaan suorittaa ilman erikoisty kaluja VARO Mik li kirjoittimen suojakotelo avataan olet alttiina n kym tt m lle lasers teilylle laitteen ollessa toiminnassa l katso s teeseen VARNING Om laserprinterns skyddsh lje ppnas d apparaten r i funktion uts ttas anv ndaren f r osynlig laserstr lning Betrakta ej str len Tiedot laitteessa k ytett v n laserdiodin s teilyominaisuuksista Aallonpituus 770 795 nm Teho 5 mW Luokan 3B laser Korean EMI statement ASA HE Ba 7171 0 717 2 H 9j2 amp ez NAHY AVS HES 7l IZN FAASAME SE TENAAAN ASS T USACH Australia This equipment complies with Australian EMC requirements Safety statements 23 Regulatory information for the European Union countries regions This equipment has been designed to work in all of the countries regions of the European Economic Area Public Switched Telephone Networks only Network compatibility is dependent on internal software settings Contact your equipment supplier if it is necessary to use the equipment on a different telephone network For further product support contact Hewlett Packard at the phone numbers provided in the support flyer that came with the product 24 Chapter 1 Product information ENWW ENWW Operation This c
144. ent and receiver e Connect equipment to an outlet on a circuit different from that to which the receiver is located e Consult your dealer or an experienced radio TV technician Any changes or modifications to the printer that are not expressly approved by HP could void the user s authority to operate this equipment Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules FCC Part 68 Requirements United States This equipment complies with FCC rules Part 68 On the back of this equipment is a label that contains among other information the FCC registration number and ringer equivalence number REN for this equipment If requested this information must be provided to the telephone company The REN is used to determine the quantity of devices which may be connected to the telephone line Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of the RENS should not exceed five 5 0 To be certain of the number of devices that may be connected to the line as determined by the total RENs contact the telephone company to determine the maximum REN for the calling area This equipment uses the following USOC jacks RJ11C FCC regulations 17 18 An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or pr
145. er Cleaning the lid backing 3 Wash the backing gently to loosen debris do not scrub the backing 4 Dry the backing with a chamois or soft cloth Do not use paper based wipes as these might scratch the backing 5 Plug the product in and use the power switch to turn on the product If this procedure does not clean the backing thoroughly repeat the previous steps but use isopropyl alcohol rather than soap and water and then wipe the backing with a damp cloth to remove any residual alcohol Cleaning the paper path The product features a special cleaning mode to clean the paper path Cleaning the product 51 Note Note Note WARNING Figure 3 4 This process requires using a transparency to remove dust and toner from the print paper path Do not use bond or rough paper Make sure that the transparency used in this cleaning process meets the media requirements for the printer If transparency film is unavailable you can use paper If you must use paper perform the procedure two or three times to ensure proper cleaning To clean the paper path 1 Load a transparency if one is available in the priority input tray 2 Make sure that the product is in the Ready state 3 Press MENU ENTER and then press lt or gt to highlight Service and then press MENU ENTER 4 Press lt or gt to highlight Cleaning Mode and then press MENU ENTER 5 The transparency feeds through the printe
146. er 3 of 4 sssssssssesees 120 Separate the scanner from the printer 4 of 4 sssssssessss 121 Remove the height guides ssee emn 122 Remove the left side door esssse eene 123 Remove the back cover 1 Of 2 sssssssssssseeeeeeenem menn 124 Remove the back cover 2 of 2 sssssssssssss eene 124 Remove the printer top cover ssssssssssssseeeene eene 125 Remove the print cartridge door 1 of 2 ssseeee 126 Remove the print cartridge door 2 of 2 sssseee 126 Remove the front cover 1 of 2 ssssssssssssee e 127 Remove the front cover 2 of 2 sss 127 Front cover removed tei tne ded ined e esee ce d tede du Me ea dnce d teda 128 Remove the front guide assembly 1 of 3 sssssseseees 128 Remove the front guide assembly 2 of 3 sssesssssees 129 Remove the front guide assembly 3 Of 3 sssseseee 129 Remove the laser scanner assembly sse 130 Remove the height flapper sss 131 Remove the left and right support covers ssssssssssssssee 131 Remove the transfer upper guide assembly sese 132 Remove the transfer roller essem 133 Remove the LIU Of 2 erret eere merid 133 Remove the LIU 2 of 2 eie debe cede eue ie edd 134 Remove th
147. er eo eere eb Ne er Po Ea Pai Erg EYE aa da 260 Internal assemblies 5 3 terreat cccetvacuseisaiaaddes acdecvaasseacsadcaduinacvdavaeds Rae Suae d aea ve Ra p aeua 266 Alphabetical parts ISt 2 oett co iot t i et ng en e tn ie ade aee tt dee n dnx ue rade ad 284 Numerical parts list essen ener nnne aada nnne nennen tenen nnne 293 Index vii viii ENWW ENWW List of tables Table 1 1 Table 1 2 Table 1 3 Table 1 4 Table 1 5 Table 1 6 Table 1 7 Table 1 8 Table 2 1 Table 2 2 Table 2 3 Table 3 1 Table 4 1 Table 4 2 Table 4 3 Table 6 1 Table 6 2 Table 6 3 Table 6 4 Table 6 5 Table 6 6 Table 6 7 Table 6 8 Table 6 9 Table 6 10 Table 7 1 Table 7 2 Table 7 3 Table 7 4 Table 7 5 Table 7 6 Table 7 7 Table 7 8 Table 7 9 Table 7 10 Table 7 11 Table 7 12 Table 7 13 Table 7 14 Table 7 15 Table 7 16 Table 7 17 Table 7 18 Table 7 19 Table 7 20 Table 7 21 HP LaserJet 3380 all in one physical specifications ssssss 7 HP LaserJet 3380 all in one environmental specifications 7 HP LaserJet 3380 all in one performance specifications 7 HP LaserJet 3380 all in one electrical specifications ssssssssss 8 HP LaserJet 3380 all in one acoustic emissions sssessssssss 9 HP LaserJet 3380 all in one skew specifications
148. ere the product is sold the identification label looks similar to the following example if HEWLETT PACKARD CA 11311 CHINDEN BLvo Regulatory Model Number re rds BOISE IDAHO 83714 enum USA FOR HOME OR OFFICE USE Manufactured This product conforms with CDRH October 29 2003 radiation performance standard 21 Product No Q2660A 220 240V AC CFR chapter 1 sub chapter J AREE UU On He ens A C INSTYTUT LACZNOSCI POTWIERDZENIE ZGODNOSCI 354 2001 Apparaten skall Serial No USBB123456 EET PA Product of Singapore SITEXXX PET Figure 1 2 Identification label 6 Chapter 1 Product information ENWW Product specifications ENWW Physical specifications Table 1 1 HP LaserJet 3380 all in one physical specifications Height 74 cm 19 5 inches Depth 81 cm 20 5 inches Width 53 cm 21 5 inches Weight 15 9 kg 35 Ibs Environmental specifications Table 1 2 HP LaserJet 3380 all in one environmental specifications Category Specification Operating environment product plugged into an Temperature 15 to 32 5 C 59 to 90 5 F ac outlet Humidity 10 to 80 percent relative humidity no condensation Storage environment product not plugged into Temperature 20 to 40 C 4 to 104 F aac outen Humidity Less than 95 percent relative humidity no condensation Performance Table 1 3 HP LaserJet 3380 all in one performance specifications LERNEN CNN Print speed letter size paper Print
149. ered with in any way b experience problems resulting from misuse improper storage or operation outside of the published environmental specifications for the printer product or c exhibit wear from ordinary use To obtain warranty service please return the product to place of purchase with a written description of the problem and print samples or contact HP customer support At HP s option HP will either replace products that prove to be defective or refund your purchase price TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT ALLOWED BY LOCAL LAW IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU HP s Premium Protection print cartridge warranty 13 Extended warranty In most countries regions HP Care Pack provides additional coverage beyond standard warranty for the HP device and for all HP supplied internal co
150. ert the print cartridge erii teneret nte innen ne 53 Plugin the product i e t ee cedet reta P RR ERE 54 Inserting the pickup roller ssssssssseeeennneneh 54 Cleaning the printer separation pad 1 of 4 sssseeee 55 Cleaning the printer separation pad 2 of 4 55 Cleaning the printer separation pad 3 of 4 sssees 55 Cleaning the printer separation pad 4 of 4 55 Replacing the pickup roller 1 of 9 56 Replacing the pickup roller 2 of 9 56 Replacing the pickup roller 3 of 9 nm 56 Replacing the pickup roller 4 Of 9 ssmm 57 Replacing the pickup roller 5 of 9 ssm 57 Replacing the pickup roller 6 of 9 sssmm 57 Replacing the pickup roller 7 of 9 57 Replacing the pickup roller 8 of 9 sm m 58 Replacing the pickup roller 9 of 9 58 Replacing the printer separation pad 1 of 9 58 Replacing the printer separation pad 2 of 9 59 Replacing the printer separation pad 3 of 9 59 Replacing the printer separation pad 4 of 9 59 Replacing the printer separation pad 5 of 9 59 Replacing the printer separation pad 6 of 9 60 Replacing the printer separation pad 7 of 9 60 Replacing the printer separation pad 8 of 9 60 Replacing the printer separation pad 9 of 9 61 Replacing the ADF 1 of 6 tette nnne nnn treten nnne 61 Replacing th
151. es to the LIU through an optoisolator optically coupled which changes the state of some transistors so that the board has a linear current characteristic normally it is current limited Then more current can flow to the network as required by these special events Billing metering tone filters Switzerland and Germany provide high frequency ac signals on the phone line in order to bill customers The LC inductor capacitor notch filters are provided on the European LIUs to prevent these billing signals from adversely affecting the data path and the dc hold circuit An additional filter in the cable for certain countries regions can in some cases supplement these LC notch filters Because these billings signals are not used in the U S these filters are not present on the U S LIU Fax page storage in flash memory Fax pages are the electronic images of the document page They can be created in any of three ways scanned to be sent to another fax machine generated to be sent by the computer or received from a fax machine to be printed The product stores all fax pages in flash memory automatically After these pages are written into flash memory they are stored until the pages are sent to another fax machine printed on the product transmitted to the computer or erased by the user These pages are stored in flash memory which is the nonvolatile memory that can be repeatedly read from written to and erased The product has 4
152. essage will appear on the control panel display PJL overview Printer job language PJL is an integral part of configuration in addition to the standard printer command language PCL With standard ECP cabling the product can use PJL to perform the following functions e Two way communication with the host computer through a bidirectional parallel connection The product can communicate information to the host such as the control panel status e Isolation of print environment settings from one print job to the next For example if a print job is sent to the product in landscape mode the subsequent print jobs print in landscape only if they are formatted for landscape printing ENWW Formatter system 75 Scanner and ADF functions and operation The following sections describe how the document scanner and the automatic document feeder ADF function Scanner functions The scanner uses a light source a color separation method and a charge coupled device array CCD to collect optical information about the document and transform that into an image file The scanner consists of these elements e alamp cold cathode fluorescent bulb e five mirrors and a lens e aCCD Scanner Glass CCFL Lamp Figure 4 3 Optical diagram of scanner The scanner lamp illuminates a small strip of the document called the raster line The mirrors direct the light through the lens to the CCD The CCD senses and records the light crea
153. f 5 ENWW Scanner assemblies 105 2 Press the round green button callout 1 while lifting the green lever callout 2 Rotate the green lever until it stops in the open position The pickup roller assembly will remain on the black surface Figure 5 13 Remove the ADF pickup roller assembly 2 of 5 3 Remove the pickup roller assembly and put the replacement assembly callout 3 in exactly the same place The largest roller goes in back and the gear side faces toward the back of the product Figure 5 14 Remove the ADF pickup roller assembly 3 of 5 106 Chapter 5 Removal and replacement ENWW 4 Lower the green lever until the flat green part fits between the rollers Press down on the pickup roller frame until the assembly snaps into place Figure 5 15 Remove the ADF pickup roller assembly 4 of 5 5 To check for proper installation lift the green lever until it remains open The new pickup roller assembly should be secured to the lever assembly and should not fall out Make sure that both sides of the assembly are secured by the green hooks callout 4 Figure 5 16 Remove the ADF pickup roller assembly 5 of 5 ADF document feed guide cleanout comb 1 Open the ADF door ENWW Scanner assemblies 107 2 Unsnap the ADF document feed guide cleanout comb one side at a time and then gently pull the guide back to remove it Figure 5 17 Remove the ADF document feed guide cleanout comb Reinst
154. f the paper feed roller shaft Note For ease of removal first remove the right plate assembly see Right plate assembly Do not remove the gear shield because the gears and springs can easily separate and be misplaced 156 Chapter 5 Removal and replacement ENWW 9 Pull the paper feed roller shaft toward the left side of the product and remove it Figure 5 95 Remove the paper feed assembly 3 of 4 To reinstall a Insert the two tabs callout 6 on the paper feed assembly into the two recesses b Insert the bottom of the sensor flag into the hole in front of the paper feed roller shaft see callout 5 in Figure 5 94 Remove the paper feed assembly 2 of 4 The top of the sensor flag callout 7 should move freely Figure 5 96 Remove the paper feed assembly 4 of 4 ENWW Bottom assemblies 157 158 Chapter 5 Removal and replacement ENWW ENWW Troubleshooting This chapter provides information about the following topics Basic troubleshooting sssssssessseeeneenee eene nnne nennen nnne nennen nns 161 Control panel messages eL e RETE edi E REL E ee REL HERR ER LE ER ERR Ree ende 166 Alert and warning messages sssessssseeeeeeeneen meer nennen enne 166 Critical error messages net dere ter kae ka ee EL e E e ence ince ERR 174 a i egleoEroo cacscdcincgesedeedytedececegcncescueedadeceqesaccesngiadaccbedeaued opens dacstesestideapseaitesdhadenccunee 177 Solving image quality problems
155. fore you replace the separation pad clean the pickup roller See Cleaning the pickup roller for instructions To replace the printer separation pad 1 Use the power switch to turn off the product and then unplug the power cord Allow the product to cool Replacing the printer separation pad 1 of 9 58 Chapter 3 Maintenance ENWW Figure 3 24 Figure 3 25 Figure 3 26 CAUTION Figure 3 27 ENWW 2 Remove the input trays Replacing the printer separation pad 2 of 9 3 Find the blue separation pad Replacing the printer separation pad 3 of 9 4 To pry the separation pad up from the spring loaded base insert a flat blade screwdriver in the slot under the separation pad and twist until the tabs are free t A Replacing the printer separation pad 4 of 9 Touching the black sponge roller can damage the product 5 Reach in through the opening push the spring loaded base down 1 with one hand and pull the separation pad up 2 with the other hand E ARN Replacing the printer separation pad 5 of 9 User replaceable parts 59 6 With one hand position the new separation pad in the slot that held the previous separation pad 1 With the other hand reach through the input tray opening and push the spring loaded base down 2 0 D 4 Figure 3 28 Replacing the
156. g ENWW Product media specifications 35 Guidelines for using media Use the information in this section to choose the proper print media Paper and transparencies Paper must be of good quality and free of cuts nicks tears spots loose particles dust wrinkles holes and curled or bent edges Check the label on the paper package for details about the type of paper such as bond or recycled Some paper causes print quality problems jamming or damage to the printer Note Do not use letterhead that is printed with low temperature inks such as those used in some types of thermography raised letterhead or colored paper or preprinted forms that use inks incompatible with the printer temperature 200 C or 392 F for 0 1 second Transparencies must be able to withstand 200 C 392 F the printer s maximum temperature Common media problems Table 2 3 Common media problems Symptom Problem with paper Poor print quality or problems with Too moist too Try another kind of paper between feeding rough too 100 and 250 Sheffield smooth or Use a fresh ream of paper to ensure embossed proper moisture content Faulty lot Poor toner adhesion Too smooth Try another kind of paper between 100 and 250 Sheffield Make sure the proper paper type is selected so the fuser is set for the proper mode Dropouts jamming or curl Stored improperly Store paper flat in its moisture proof wrapping Gray area alon
157. g 134 ENWW frame support left bottom removing 135 front cover removing 126 front cover assembly removing 125 front guide assembly removing 128 FRUs field replaceable units procedures for replacing 97 fuser modes for media types 34 fuser assembly diagrams and partnumbers 282 exit rollers 86 heating element check 208 life expectancy 48 operations 86 removing 136 temperature adjusting 183 184 troubleshooting 181 fuser roller observing 212 fuses 152 fusing stage image formation process 86 G gear kit ordering 251 gear 69T 136 glass cleaning 50 gray background troubleshooting 182 190 group dial report 215 guide assembly removing 128 guides cleaning 182 troubleshooting 200 H half self test functional check 207 hardware components 5 features 4 maintenance agreements 14 headers fax menu 30 heating element check 208 operations 86 height flapper removing 130 height guides removing 122 height product 7 26 high capacity print cartridges 2 ENWW high voltage power supply connector assembly checking 211 operations 82 testing 209 HP Care Pack 14 HP Customer Care Online 248 HP Technical Training 248 humidity specifications 7 troubleshooting 182 186 190 l I O Enhanced 75 IC CS 03 requirements 20 idle mode power consumption 8 image density troubleshooting 181 voltage operations 83 image formation process operations 85 image quality troubleshooting copies and scans 187 printed pa
158. g 1ese1 seg Jesnj seg Buifieu 1ejsue1 2a seig Buidoje eq ov seig Buidoje eq oq seig Bui amp reu Aieuug Ov seig BuiBieu Arewud L26Sd 10sues fuenjeq 1edeq LL6Sd 40sueg eBeg jo doy 118 plousjog dn xoid LIN 4010 N Ure JOJO JaUUeIS pueWWOD JUL S v LNW 10014 ue AM NE accu 19 e9H Jasn4 NO Hs 19MOd Printer timing diagram Figure 4 2 ENWW Chapter 4 Operational overview 70 Basic sequence of operation scanner Table 4 2 Basic sequence of operation scanner WAIT After the product is turned on until the message Scanner Bulb warming up appears on the control panel display AMBIENT LIGHT DETECT From the end of the WAIT period until the scanner bulb is turned on INITIAL WARMUP From the end of the AMBIENT LIGHT DETECT period until the scanner begins moving HOME FIND From the end of INITIAL WARMUP until the Ready message appears on the control panel display READY From the end of HOME FIND until the STANDBY period STANDBY Occurs 10 minutes after the start of the READY period or 10 minutes after the last scanner usage copy scan fax POWERSAVE Occurs a minimum of 2 hours and a maximum of 12 hours user configurable after the start of the READY period or after the last scanner usage To perform the firmware initialization To determine the level of ambient light in the environment To warm up the scanner bulb To position the scanner
159. g additional devices sssssssssseeeeeenenen nennen nnne nnne 203 Dedicated fax line ret neo FL ee Mme M Td e deu ee dd dna ptus 203 Shared phone line rere rere Re ENR RRRX RERBA EP a a Ie Aat dun ea pas een anda 203 To connect additional devices oreet dde cei ere ter c E E ER etc ce 203 Functional Checks eee DR REIR E 206 EMGQING 2 EE 206 Control panel check eer tance eS Rae en en aaia aa TR eR Take n RR xa RE RO CERA REN Ren Rae 206 Half self test functional check ssssssssseee eene nennen enne nnns 207 Drum rotation functional check seesinane eene 208 Heating element check 2 tct Mende Reate inne ated espe odere Doria Ra Enn n 208 High voltage power supply check ssssssssseeeee enne ennemis 209 Paper path i check ttt et E etae dex i Renee n ae dana dede i exta dere p ded n Eu ded a i 211 Updating or recovering the firmware code sssssene enm eene 213 Firmware update by using flash executable ssssseee en 213 Firmware recovery DIMM sssssssseseeenee eene eene en nennen 213 Troubleshooting tools sssssssse eee nnnm enne ener nennen nnns 215 Printing a configuration report demonstration page or menu structure 215 Printing all fax reports at once ssssssssseeee ener 215 ENWW ENWW T 3 0 protocol trace 1 2 ee a Reel MERI QI RR EE ENGU RR DAD ER IAN ERU 215
160. g the edge of the page Media might be Use a lighter weight media too heavy Increased gray background shading Might be too Use whiter colored media dark or you are using recycled paper Reduce the contrast by pressing the LicHTER DarRKER button on the control panel 36 Chapter 2 Operation ENWW Note ENWW Table 2 3 Common media problems continued Symptom Problem with paper Excessive curl or problems with Too moist wrong Use long grain paper Print using the feeding grain direction or straight through output path short grain construction For copy or fax jobs select less paper curl in the service menu For print jobs select a lighter weight media type from the printer driver or the HP Toolbox Jamming or damage to printer Cutouts or Do not use media that has cutouts or perforations perforations Problems with feeding with Problems with feeding Ragged edges edges Ragged edges Use good quality media Use good quality media quality media Labels For best results use only HP brand labels To order HP supplies visit http www hp com When selecting labels consider the following factors e Adhesives The adhesive material should be stable at 200 C 392 F the product s maximum temperature e Arrangement Use only labels that have no exposed backing between them Labels can peel off sheets that have spaces between the labels causing serious jams e
161. g within the scan tub ADF operation Standby paper loading mode In standby mode the pickup roller is up and the stack stop is down preventing the user from inserting the original document too far When a document is inserted correctly the paper present sensor detects its presence The standard operation of the ADF consists of the pick feed and lift steps Pick When it receives a copy or scan command the ADF motor engages the gear train to lower the pickup roller assembly and raise the stack stop The first roller called the pre pick roller moves the top few sheets forward into the ADF The next roller is the pickup roller This roller contacts the ADF separation pad which separates multiple pages into single sheets Feed The single sheet continues through the path Along the way the form sensor which is a set distance from the ADF glass detects the sheet This alerts the scanner to start when the page reaches the glass The scanner acquires the image one raster line at a time until it detects the end of the page The page is then ejected The pick and feed steps are repeated as long as paper is detected in the ADF input tray Lift When no more paper is detected in the ADF input tray and the form sensor detects the trailing edge of the last page the last sheet is ejected and the motor turns in a sequence that lifts the pick roller assembly to standby paper loading mode again The ADF will not function when the ADF lid is
162. ges 179 repetitive image defect ruler 193 image sensor troubleshooting 191 image formation process operations 85 testing 207 indicator lights printer control panel error messages 166 initializing 239 input tray paper illustration 5 inserting media 40 internal components diagrams and part numbers 269 270 INTR Initial Rotation Period 69 isolated job settings 75 isopropyl alcohol cleaning with high voltage connection points 209 211 printer separation pad 55 J jams ADF 201 clearing 194 copier scanner 201 detection operations 87 paper input trays 197 K keys numeric See control panel kick plate motion observing 211 kits ordering 251 Korean EMI statement 23 Index 303 L label model and serial number 6 labels printing 40 specifications for 37 language settings changing 238 languages printer 75 laser safety statement 22 laser scanner removing 130 laser scanner assembly operations 84 latent electrostatic image 85 leading edge ADF 78 detection operations 78 86 87 LEDs printer control panel errormessages 166 left and right support covers removing 131 left bottom frame support removing 135 left door removing 122 left plate assembly removing 150 length product 7 26 lenses operations 85 letterhead loading 40 life expectancies extending print cartridge 74 high capacity print cartridges 2 recycling used print cartridges 15 lift plate operations 86 light copies or scans troubleshooting 189 lights
163. ges to separate the sheets If the problem persists feed transparencies one at a time Make sure that the media meets specifications detailed in the HP LaserJet Printer Family Print Media Guide Do not allow more than 125 sheets of 75 g m 20 Ib bond weight paper less for heavier paper to fill the paper output bin Clean the pickup roller See Cleaning the pickup roller Replace the pickup roller See To replace the pickup roller Clean the separation pad See Cleaning the printer separation pad Replace the separation pad See Replacing the printer separation pad Solving paper feed problems 197 The printer feeds multiple sheets or jams frequently from the main input tray or priority input tray A sensor is not operating properly Check the sensors to make sure that none is jammed If a sensor cannot be corrected replace the sensor Jams occur in the automatic document feeder ADF Occasionally media becomes jammed during a copy scan or fax job You are notified of a media jam by a software error message and the Doc feeder jam Clear Reload message that appears on the device control panel display To clear a media jam from the automatic document feeder ADF 1 Remove the ADF input tray and open the ADF cover 2 Remove the jam cleanout part Using both hands lift up on the two handles until the part unsnaps Rotate and lift out the cleanout part and set it aside 198 Chapter6 Tr
164. gether and use the single pre paid pre addressed UPS label that is supplied in the package that the new cartridge comes in For more information in the U S call 1 800 340 2445 or visit the HP LaserJet Supplies website at http www hp com recycle Print cartridge information 15 Non U S returns Non U S customers should call the local HP Sales and Service office or visit the http www hp com recycle website for further information regarding availability of the HP Supplies Returns and Recycling program 16 Chapter 1 Product information ENWW FCC regulations Note Note ENWW This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy If not installed and used in accordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase separation between equipm
165. ght result in degraded image quality on the received page However the ability to receive the entire document will be improved Troubleshooting tools 217 Table 6 4 Fax receive codes continued The product has received one or more pages that contain excessive errors This is usually caused by extremely poor line conditions Because the ECM is not used during this session errors are not corrected Some non HP machines might try to resend the failed pages but it is impossible to determine from the resent pages if the problems with the previously received pages have been corrected The remote machine has attempted to initiate a remote diagnostic session with this machine even though remote diagnostic access is locally disabled The remote machine has attempted to initiate a remote diagnostic session with this machine but the remote diagnostic versions that the two machines support are incompatible The remote machine has attempted to initiate a poll transmission from the product even though the product is not configured for poll transmission The remote machine has attempted to initiate a secure poll transmission from the product but has not provided a valid password The remote machine has attempted to initiate an operation that requires error correction but has not selected error correction for the session The remote machine has attempted to initiate a transmission to the product even though the ability
166. gine 206 half self test 207 heating element 208 high voltage power supply 209 paper path 211 circuit capacity specifications 8 circuitry ECU power system 81 classes HP Technical Training 248 300 Index cleaning exterior 50 glass 50 high voltage connection points 209 211 lid backing 51 media guides 182 pickup roller 54 print path 52 printer separation pad 55 cleaning stage image formation process 86 clearing jams ADF 198 device 194 clipped pages troubleshooting 180 188 cloth toner 249 CO 89 codes eventlog 177 Coldfire processor 73 color scanning specifications 7 colored paper troubleshooting 189 commands PJL 240 common settings menu 32 communication operations 73 75 complex pages printing 75 components 5 components diagrams and part numbers electrical 276 internal 266 conditioning stage image formation process 85 configuration report printing 215 connection points high voltage power supply 211 print cartridge 209 connectors locations 245 consumables ordering 248 consumption power 8 contact image sensor troubleshooting 191 continuous self test 236 contrast troubleshooting 189 control panel alphanumeric buttons 28 chassis removing 113 components 74 copy scan and start controls 29 fax controls 27 location 5 menu structure 30 menu status and cancel controls 28 removing 112 reports printing 215 speaker removing 114 troubleshooting 162 206 using 30 ENWW control panel assembly diagram
167. h check See Paper path check Documents print with poor print quality See Solving image quality problems 162 Chapter6 Troubleshooting ENWW Is the copy function operational Place the configuration report into the ADF and make a copy The report should feed smoothly through the ADF and copies should print without print quality problems Also make a copy from the flatbed The flatbed produces poor quality copies _ Ifthe print quality from the internal tests and the copy from the ADF are acceptable clean the flatbed glass If after performing the maintenance the problem persists replace the scanner assembly The ADF produces poor quality copies _ Ifthe print quality from the internal tests and the copy from the flatbed are acceptable clean the ADF scanner glass or if it is damaged replace the glass If the problem persists replace the scanner assembly Media does not move smoothly through the ADF path Clean the ADF pick roller and ADF separation pad If the problem persists replace the ADF pick roller and ADF separation pad If the problem persists replace the ADF Does the product send a fax Connect the phone line and verify the dial tone by using a hand set if necessary Attempt to send a fax The fax cord is plugged into the additional device connector Verify that the fax cord is plugged into the fax interface port on the back of the product the bottom phone cord connector on the back of the
168. h washer M3x8 XA9 1420 000CN Table 7 20 on page 277 Screws for control panel chassis 0515 4330 Table 7 11 on page 259 Screws for scanner side panels scanner formatter 0515 4330 Table 7 9 on page 255 and ADF glass frame Screws that secure scanner to printer 0515 4331 Table 7 9 on page 255 Separation pad RF0 1014 020CN Table 7 22 on page 281 Service parts kit 5851 1172 Table 7 15 on page 267 Shutter lever RAO 1182 000CN Table 7 16 on page 269 Simplified Chinese 3380 Bezel Q2660 40023 Table 7 11 on page 259 ENWW Alphabetical parts list 291 Table 7 24 Alphabetical parts list meme ey Description Table and page Slovak 3380 Bezel Q2660 40017 Table 7 11 on page 259 Solenoid 24 Vdc RK2 0064 000CN Table 7 17 on page 271 Spanish 3380 Bezel Q2660 40007 Table 7 11 on page 259 Speaker C9124 60113 Table 7 11 on page 259 Spring compression RAO 1169 000CN Table 7 16 on page 269 Spring tension RAO 1212 000CN Table 7 18 on page 273 Spring torsion RAO 1035 000CN Table 7 21 on page 279 Spring torsion RAO 1200 000CN Table 7 21 on page 279 Straight through output door includes back cover RGO0 1114 000CN Table 7 12 on page 261 Sub pad RC1 1794 000CN Table 7 22 on page 281 Support left bottom frame RAO 1470 000CN Table 7 13 on page 263 Swedish 3380 Bezel Q2660 40012 Table 7 11 on page 259 Thai 3380 Bezel Q2660 40025 Table 7 11 on page 259 Top cover RFO 1100 030CN Table 7 12 on page 261 Torx screw 0624 1055
169. hapter provides information about setting up and using the HP LaserJet 3380 all in one Operating environment ssssssssesseseeeeneeeennen eene nnne en nrnn esent esent nenne 26 Identifying the control panel components ssssssse emen 27 FAX COMMONS MEE 27 Alphanumeric Duttons eiecit terree redeo rh hae av oae t Ee rr aed e PX a tees 28 Menu and cancel controls sssssssssssssssssese eene nnne enne nennen nnns 28 Copy scan and start controls ies eere er into te A FH Re RTI a SUCI RET 29 Control panel menu structure ssssssssssssssessssssseenee ee emere 30 To use the control panel buttons sssssssssssssssssssee eene eene nennen 30 To print the control panel menu structure sssssssssseeem nen 30 Product riedia specifiCatiOris nissin dto erint kinh eR nene aaa aaa aa RR A eR RE REO SUR a Kee e un 34 Supported media sizes and types ssssssssssssssssseeeenen eene 34 Guidelines for using media 22 2 1 Nstue pe reta neveu EFL DI ea YID Ro cage dag eu Ye De oa YR DDR n ee ace 36 Paper and transparencies cec cccesecceceeeeeeeeeeeeeeaeeeeceeeeeeeesanceaeeaeceseeseeeseseesnensanaeenes 36 Common media problems trt t retenu a eae d ae a i ga IR PRIN R di 36 Labels 37 Teese 37 Card stock and heavy media secesrriesis in
170. he LEDs are lit Print a page from a software program If the page prints verify that the control panel cables are correctly seated Recover the firmware by using the flash executable file or the recovery DIMM See Updating or recovering the firmware code If the problem persists replace the control panel If the problem persists replace the motor controller board If the problem persists replace the formatter The control panel display and LEDs function but buttons do Replace the control panel not work Squiggly lines appear on the control panel display This is normal If the problem persists run a control panel check See Control panel check Do engine tests and self tests print Print an engine test which is explained in Engine test The engine test should print without paper feed problems or print quality problems Also print a configuration report see Troubleshooting tools Note The formatter must be connected in order to perform an engine test The engine test is successful but the configuration report Replace the formatter does not print The engine test is not successful Replace the ECU An error message appears on the control panel display Consult the list of common messages which appears later in this chapter to correct the error See Control panel messages Media does not move smoothly through the printer paper Isolate printer paper path problems by performing a paper path pat
171. he call immediately before or just as the product answered the call Or The remote calling fax machine identified a feature incompatibility between the two machines and disconnected immediately before transmitting any additional fax tones or T 30 frames This is a very rare and non standard behavior The product has been unable to receive an entire page even after multiple attempts to receive the parts of the page that contain errors This is usually caused by extremely poor line conditions Allow the product to receive the fax Confirm that the remote caller is a fax machine and not a voice call Typically the remote user must inform the caller that the fax session failed If the remote machine ends the call just as the product starts receiving reduce the ring count after which the product answers Or suggest that the remote user manually dial to the product and then manually start the fax session by pressing Start after fax tones have been heard from the product Confirm that the remote user is not inadvertently attempting a poll transmission from the product instead of transmitting to the product Reconfigure the local fax machine to use different configuration settings change ECM to the opposite of the current setting and or select a slower reception speed Attempt to receive the fax again after telephone line conditions have improved Or Set the ECM to Off Errors might still occur which mi
172. he control panel bezel is available in several languages To order a different bezel see Ordering parts and supplies To replace the product control panel bezel 1 Use the power switch to turn off the product and then unplug the power cord Figure 3 47 Replacing the control panel bezel 1 of 4 2 Remove the existing product control panel bezel by lifting up on both sides of the cover edges until all of the snaps are disengaged Set the old bezel aside Figure 3 48 Replacing the control panel bezel 2 of 4 CAUTION Be careful not to touch any components or buttons inside the exposed product control panel area ENWW User replaceable parts 65 3 Align the tab in the center of the bottom of the bezel with the slot on the product ees ae Figure 3 49 Replacing the control panel bezel 3 of 4 4 Press the bottom of the bezel onto the product and then continue to press while pushing your hands up toward the top of the bezel until it snaps into place Figure 3 50 Replacing the control panel bezel 4 of 4 5 Plug the product in and use the power switch to turn on the product 66 Chapter 3 Maintenance ENWW ENWW Operational overview This chapter contains information about the following topics Basie TUNCUONS A 68 Basic sequence of operation formatter to printer e cccccceececeeeeeeeeeeeneeceeeeeeetsetessenaeees 69 Basic sequence of operation scanner sssss
173. hp LaserJet 3380 all in one hp LaserJet 3380 all in one Service Manual Copyright Information 2004 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under copyright laws The information contained in this document is subject to change without notice The only warranties for HP products and Services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Part number Q2660 90935 Edition 1 2 2004 Trademark Credits Microsoft Windows and MS DOS are U S registered trademarks of Microsoft Corporation PostScript amp is a trademark of Adobe Systems Incorporated All other products mentioned herein may be trademarks of their respective companies Safety Information WARNING Potential Shock Hazard Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock Read and understand all instructions in the user guide Observe all warnings and instructions marked on the product Use only a grounded electrical outlet when connecting the HP LaserJet 3380 all in one product to a power source If you don t know whether the outlet is grounded check wi
174. ia input tray guides are not adjusted Remove the document from the media input tray properly Straighten the item then reinsert it Slide the guides against the sides of the item to center it Make sure that the guides are not adjusted too tightly The media input tray is overfilled Remove some of the sheets The media input tray can hold up to 50 pages depending on the thickness of the pages The item was too thick too slick or otherwise Make sure that the media meets specifications did not meet specifications detailed in the HP LaserJet Printer Family Print Media Guide The ADF pickup roller is dirty or worn Clean or replace the ADF pickup roller See To replace the ADF pickup roller assembly The ADF document feed guide is not installed Ensure that both sides of the ADF document properly feed guide are snapped in properly The ADF pickup roller is damaged or worn Replace the ADF pickup roller See To replace the ADF pickup roller assembly The ADF separation pad is dirty damaged or Replace the ADF separation pad See ADF worn separation pad The sensor is not operating properly Check the sensor to make sure it is not jammed If a sensor cannot be corrected replace the ADF assembly A problem exists in the ADF path Check the path for obstructions Readjust as necessary or replace the ADF assembly ENWW Solving paper feed problems 201 Solving problems with digital subscriber line DSL connections A d
175. iew ENWW ENWW Removal and replacement This chapter provides information about the following topics Removal and replacement strategy ssssssssssesese eee eene eene nennen 97 aisle 97 Before performing service sssssssssssssseeee eene nennen enne nre nnns 97 After performing SetrviCO cicer cueste tese serre Pr e petere LE dte ee Le Tarea Ere iere h aaa iets 98 Print CAMA GC DE 98 Parts removal Onder iz een eer trier ire Rape Ro E QUN E Tee us RR Re o CERE dives URL e Cre HR TISENN Re Des 98 Scanner assemblies sss enne 101 Printer right side COVEN aci cete ee ec dede rede dra d Eod d eo Re e redu 101 Scanner Side COVENS ie tee eda nen nn en RA RRA NN aani AH n RE daceddansanang RM ARR eR educ cun 102 Automatic document feeder ADF assembly ssssssesseeenn een 104 ADF pickup roller assembly ssssssssssssssse enne eene enne 105 ADF document feed guide cleanout comb sssssseeee 107 ADF input tray flag ro rte Ere Renee bern a sed e e ern ad dede Re eaae ERROR 108 ADP separation pad x eite te en C et une erae d al det Re dH e s na 109 Control panel bezel ccccccccceeeeeecenceeeeeaeceeeeeeeeseceaeaanaeceeeeseseesadceaanaeeeeeeeeeeeeueneaeaeens 110 To reinstall the control panel bezel sss nennen 111 iesu 112 Control panelchassis e rette bait istud on ead e
176. iginal was on a colored paper including because the original was on colored paper brown recycled paper the text might not be clear Adjust the resolution contrast and brightness settings from HP Toolbox Solving image quality problems 189 The printed page has a gray background AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc C mm 0000 The priority input tray is not in place Adjust the priority input tray The print density setting is too high Decrease the amount of background shading by using the HP Toolbox The lighter darker setting is incorrect Adjust the lighter darker setting to a lighter level The media basis weight is too high Change the media to a lower basis weight The humidity level is too low Very low humidity can increase the amount of background shading Move the product to a different location or decrease the background shading by using the HP Toolbox The print cartridge needs to be replaced Replace the print cartridge Vertically aligned black streaks or smears appear on successive pages AaBbCc AaBbCcc AaBbCcc AaBbcc AaBbcc The ADF glass is dirty Try copying from the flatbed scanner If the problem occurs only with the ADF clean the ADF glass See Cleaning the product The printer needs to be cleaned If the problem occurs when copying from the flatbed scanner and the ADF clean the printer See To clean the paper path A component is damaged Fo
177. igital subscriber line DSL uses digital technology over standard copper phone wires DSL services rely on an AM signal The HP LaserJet 3380 all in one is a Group 3 fax device which operates below the DSL capability and is not directly compatible with digital signals However if specified during the DSL line setup the signal on a DSL line can be separated so that some of the bandwidth is used to transmit an analog signal for voice and fax while the remaining bandwidth is used to transmit digital data Split the signal to use both the telephone or fax and the computer on the same line and at the same time Note Not all printers and faxes are compatible with DSL services HP does not guarantee that the HP LaserJet all in one product will be compatible with all DSL service lines or providers The DSL modem requires a high pass filter Sometimes when DSL service is installed the service provider supplies a splitter which includes a low pass filter for the normal house phone wiring If not the user should contact the DSL provider and request a filter or splitter to enable a fax modem to operate on the line Note HP recommends discussing DSL line setup options with the DSL service provider Consult the DSL provider for technical installation requirements 202 Chapter6 Troubleshooting ENWW Connecting additional devices Note Note ENWW Depending on how the phone lines are set up additional devices can be connected to the phone line
178. information To clean the pickup roller Remove the pickup roller as described in steps 1 through 5 of To replace the pickup roller 1 Dampena lint free cloth with warm water and use it to clean the roller Do not use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the product these can damage the product 2 Using a dry lint free cloth wipe the pickup roller to remove loosened dirt 3 Allow the pickup roller to dry completely before you reinstall it in the product see steps 6 through 9 of To replace the pickup roller Inserting the pickup roller 54 Chapter 3 Maintenance ENWW Figure 3 10 WARNING Figure 3 11 Figure 3 12 Figure 3 13 ENWW Cleaning the printer separation pad If you want to clean the separation pad rather than replace it use the following instructions 1 Remove the separation pad as described in steps 1 through 5 of Replacing the printer separation pad Cleaning the printer separation pad 1 of 4 2 Dampen a lint free cloth with isopropyl alcohol and scrub the separation pad Alcohol is flammable Keep the alcohol and cloth away from an open flame Before you close the product and plug in the power cord allow the alcohol to dry completely TT A d Cleaning the printer separation pad 2 of 4 3 Using a dry lint free cloth wipe the pad to remove loosened dirt y C ZW amp Cleaning the p
179. ing faxes from memory in the fax guide Print all of the faxes and have the sender resend the fax Cancel all fax jobs or clear the faxes from memory see Deleting faxes from memory in the fax guide Note Adding a memory DIMM does not help resolve this issue Control panel messages 169 Table 6 1 Alert and warning messages continued Control panel message Event Description Recommended action log error message Fax recv error An error occurred while trying to Ask the sender to resend the fax receive arfax Try faxing back to the sender or another fax machine Check for a dial tone on the phone line by pressing FAX SEND Check that the telephone cord is securely connected by unplugging and replugging the cord Make sure that the phone is working by disconnecting the product plugging in a telephone to the phone line and making a voice call Turn off error correction mode ECM and turn off V 34 Ask the sender to resend the fax Connect the product to a different phone line If the error persists check the flat flexible cable between the LIU and the formatter Reseat or replace the cable If the error persists replace the LIU Fax Send error An error occurred while trying to Try resending the fax send a fax Try faxing to another fax number Check for a dial tone on the phone line by pressing FAx SEND Check that the telephone cord is securely connected by unplugging and repluggi
180. ing the tab Figure 5 49 Remove the front cover 2 of 2 4 Pull the panel forward just far enough to release the remaining tabs 5 Rotate the bottom of the panel forward to remove it ENWW External components 127 CAUTION When removing the front cover be aware of all the tab locations to guard against breakage callout 2 Figure 5 50 Front cover removed Front guide assembly 1 Open the left side door and remove the right cover see Printer right side cover the print cartridge door see Print cartridge door and the front cover see Front cover 2 From the front of the printer remove two screws callout 1 Figure 5 51 Remove the front guide assembly 1 of 3 128 Chapter 5 Removal and replacement ENWW 3 Onthe right side release the upper tab callout 2 and the lower tab callout 3 Figure 5 52 Remove the front guide assembly 2 of 3 4 On the left side release the upper tab callout 2 and the lower tab callout 3 5 Remove the front guide assembly Figure 5 53 Remove the front guide assembly 3 of 3 ENWW External components 129 Printer assemblies This section includes procedures to remove the major internal printer assemblies Laser scanner assembly 1 Remove the printer top cover see Printer top cover 2 Remove one connector callout 1 one FFC callout 2 and four screws callout 3 CAUTION Do not bend or fold the FFCs during the removal or reinstallation
181. int the control panel menu structure ssssssssssssssseeeeeenneees 30 Product media specifications sse eene nnne 34 Supported media sizes and types ssssssssssssssssssseseeeeeenen ene 34 Guidelines for using media ssssssessseeenee nennen eene nennen nns 36 Paperarid transparerncl6s erii e pee RTI et Ege a oe Reset cepe Rx eee EADo Ope Rea E RE ES 36 Common media problems sesssssssssssssssssssseseenen eene eene n nnne rennes 36 LAD SIS UM 37 EVO OCS TE 37 Card stock and heavy media wiecssiccndiietuididihaseteiicieveiniaanadnciieiaadadiiaaiiien 38 Loading Medid ET 40 Media Bo eV tay Es 40 Priority input tray sssssseseeeneeeneeeeenem mener nnne nennen errem e nennen nennen 40 Specific types of media erii ee reiten eR Ee erede EIS REA Ee POR ER TUI HRS E CHER Ei 40 Selecting originals for the automatic document feeder ADF sees 41 Specifications for ADF originals sssssesseem mmm 41 Media information for the flatbed sssssssssssssssessseeeeeee eene 42 Loading originals to copy or scan ssssssesseenneeeene menn nennen nnne nennen enne 43 To load originals onto the flatbed scanner ssssssssseen een 43 To load originals into the ADF input tray
182. ion the primary charging roller applies a negative dc bias to create a uniform negative potential on the drum surface The print density setting modifies the dc voltage 2 Writing stage scanning exposure During this process a modulated laser diode projects the beam onto a rotating scanning mirror As the mirror rotates the beam reflects off the mirror first through a set of focusing lenses then off a mirror and finally through a slot in the top of the print cartridge and onto the photosensitive drum The beam sweeps the drum from left to right discharging the negative potential wherever the beam strikes the surface This creates a latent electrostatic image which later is developed into a visible image Because the beam sweeps the entire length of the drum while the drum rotates the entire surface area of the drum can be covered At the end of each sweep the beam strikes the beam detect lens generating the beam detect signal BD signal The BD signal is sent to the ECU where it is converted to an electrical signal that synchronizes the output of the next scan line of data 3 Developing stage During this process the latent electrostatic image is present on the drum The toner particles obtain a negative surface charge by rubbing against the developing cylinder which is connected to a negative dc supply The negatively charged toner is attracted to the discharged exposed grounded areas of the drum and it is repelled from the nega
183. ional Verify that the motor connector J402 is seated into the ECU Verify that the motor is correctly mounted to the product chassis If all of these conditions are correct replace the ECU If after replacing the ECU the printer motor still does not rotate replace the motor Verify that the scanner connector is seated in both the formatter and the motor controller board Check all the cabling on the motor controller board Make sure no cables are loose or damaged If the ADF motor still does not rotate replace the ADF If the scanner bulb still does not turn on replace the scanner assembly If the problem persists replace parts one at a time in the following order until the problem is resolved the motor controller board the formatter and finally the ECU Basic troubleshooting 161 Is the product ready The control panel should function without error messages An error message appears on the control panel display Consult the list of common messages which appears later in this chapter to correct the error See Control panel messages The control panel is not functional Verify that the control panel cable is seated into both the control panel and the motor controller board Also check the connections between the motor controller board and the formatter If all cables are undamaged and are seated correctly but the problem persists replace the control panel The control panel display is blank but t
184. ire sananen nE E ANERE eene emere 38 Loading media itecemace dee indes exu ett betae E ave d a pec ex MEER ea E e Race du eve duo reed 40 Meses 40 Priority Input tray 2 eee Dein Ere Ere RE E Dea OE Dp ELE dae gei Dag Ded Dead teed 40 Specific types of media ssssssssssssssssssseeenee eene nnnm nennen 40 Selecting originals for the automatic document feeder ADF sseeees 41 Specifications for ADF originals sssseen emen 41 Media information for the flatbed ssssssssssssssessseeeeeeeeeee nennen nnns 42 Loading originals to copy or scan ssssssseeneneeene AR A 43 To load originals onto the flatbed scanner sss 43 To load originals into the ADF input tray ssse mme 43 Printer output PAINS secte tete desine ee a a RATE A RERO A E SERE RII UI DRR ERIT ANRMER aduesssecaedlc 45 Output bin and straight through output path sssssssssseseeeneenes 45 25 Operating environment Place the product on a sturdy level surface in a well ventilated area that meets the following environmental requirements e temperature 15 to 32 5 C 59 to 90 5 F e humidity 10 to 80 percent relative humidity no condensation e away from direct sunlight open flames and ammonia fumes e sufficient space around the product to allow for access and ventilation
185. ke a copy on the flatbed and then fax the copy Perform the following actions to minimize the possibility of jams e Remove self stick notes e Remove staples and paper clips e Straighten any curls folds or wrinkles in documents before putting them into the document feeder tray e Do not insert any document that contains glue correction fluid or wet ink e Do not insert gum backed paper or labels e Avoid multiple copy forms e Do not scan originals that are larger or smaller than supported size limitations See the user guide on the product CD for more information To obtain good results it is important to use the correct re entry and color settings for the job See the user guide on the product CD for more information Selecting originals for the automatic document feeder ADF 41 Media information for the flatbed Use the flatbed scanner for copying scanning and faxing if the media is fragile thin thick or damaged folded wrinkled or to produce a high quality copy or file The flatbed scanner provides the best copy and scan quality The flatbed has no minimum size specification and accepts a maximum size of legal size media 215 9 mm by 355 6 mm or 8 5 inches by 14 inches In order to make a copy of a legal size document the paper size must be changed by using the Parer size button Otherwise the copy will be cropped to the default paper size 42 Chapter 2 Operation ENWW Loading originals to copy or scan CA
186. king through worn seals Check the surface of the photosensitive drum in the cartridge to see if it has been damaged or scratched Touching the drum contaminates the photosensitive surface and can cause spotting and image defects Blurred areas on printed pages indicate that the photosensitive drum in the cartridge has been overexposed to light Because overexposure to light causes permanent damage to the photosensitive drum the cartridge should be replaced To redistribute the toner in the print cartridge Before installing a new print cartridge or when the toner begins to run low redistribute the toner by rotating the cartridge back and forth five or six times Solving print image quality problems Use the following tables to help solve problems with printed pages Some image quality problems can be isolated by performing printer functional tests See Functional checks Image quality problems can also be caused by using cables that are not IEEE 1284 compliant Pages do not print The product is not plugged in or the power Make sure that the product is plugged into a live Switch is not on wall outlet or power strip and that the power switch is turned on The computer cable is loose Check that the parallel cable or USB cable between the product and the computer is securely connected Solving image quality problems 179 Pages do not print Cause The tape was not removed from the print cart
187. l CPU Primary charging bias circuit i I l l l l l L5 on Dc voltage FB J305 i PRDCC l generation i 0 DCPWM 5 circuit i Primary l l 1 PRI 4 J304 charging roller I l Combined T ee l IC301 1C301 A i l PRACC Ac voltage I Fuser l PRAC generation e l film I 31 circuit I i m l Photosensitive I CRGSNS I J303 drum P31 AD1 lt I 43 I l I l l l l l l l l Developing bias circuit Pressure l l Dc voltage l I roller l l generation l I I l circuit j D lobi i i i i eve oping CombinedQ EBEN CUBO cylinder i i IC301 E fio l DVACC Ac voltage I i I DEVAC 32 T generation I I I circuit I l l l l l l l l l l l l I l Transfer charging bias circuit l l l l l I TAFE TRPFOT Positive voltage I l 37 l generation circuit I I l IC202 i l I charging roller PS2 PTOS TRPWM 4 1 TRSA J301 ging A I 38 l A I TRNFOT i Negative voltage i TRFM jio I 36 l generation circuit I i 1C202 i i I TRCRNT I l P32 AD2 Yi T l l l l l l l l l l l l l ee i we ee ewe Ne eee Ce me l aknan ee A a a 4 Figure 4 7 High voltage power supply circuit Low voltage power distribution The low voltage power supply circuit converts ac power into 24 Vdc 5 Vdc and 3 3 Vdc as required by the printer The 24 Vdc is divided into 24 V which is supplied constantly from the low voltage power supply circuit and 24 U which is supplied to the high voltage power supply circuit a
188. leaning station By including these components which wear degrade or are consumed in the replaceable print cartridge the need for many service calls is eliminated The special photosensitive properties of the drum form an image on the drum surface and then transfer the image to media The print cartridge does not include a light blocking shutter Do not expose the drum to light which can permanently damage the drum Protect the print cartridge whenever you remove it Printer paper feed system The main input tray and the priority input tray merge into one main input area Media placed in any of these areas activates the paper detection sensor PS931 which informs the ECU that media is present The following steps occur when the product receives a print job Step 1 The ECU activates the laser scanner assembly and the motor Paper motion begins when the ECU energizes the solenoid SL 1 Step 2 The paper pickup roller rotates once The paper lift plate pushes the media against the pickup roller Step 3 The pickup roller moves the top sheet and advances it to the feed assembly drive rollers To ensure that only one sheet is fed a main separation pad and two subpads hold the remainder of the stack in place Step 4 The feed assembly drive rollers advance the media to the paper top sensor PS911 This sensor informs the ECU of the exact location of the leading edge of media so that the image that is being written on the photosensitive dr
189. leshooting Use the defect ruler to identify the spacing Check the appropriate component and replace if necessary See Repetitive image defect ruler If the defects occur on the back of the page the problem will probably correct itself after a few more printed pages Otherwise clean the printer See To clean the paper path In the Paper tab of the printer driver under Type is select the correct media type from the drop down list This affects the current print job only Select the correct media from the HP Toolbox ENWW ENWW Characters are poorly formed and are producing hollow images The media is too slick Try a different media Make sure that the media meets specifications detailed in the HP LaserJet Printer Family Print Media Guide The driver is not set for the correct media n the Paper tab of the printer driver under Type is select the correct media type from the drop down list This affects the current print job only Select the correct media through HP Toolbox Pages are skewed crooked AaQBbCc AadBbCcc AadBbcc AaBbcc AQBbCc The media is loaded incorrectly Reload the media and make sure that the media guides are not too tight or too loose against the media stack The media guides are broken or missing Replace the media input tray or the paper pickup unit The input tray is too full Remove some of the sheets The main input tray can hold
190. line conditions The product has originated a fax session and has reattempted V 8 negotiations multiple times without Success Resend the document as two or more separate fax transmissions Wait several minutes between the end of one transmission and the start of the next transmission Or Disable ECM Attempt to send the fax again when telephone line conditions have improved Or Disable ECM Use a different mode and attempt to send the fax again Attempt to send the fax again when telephone line conditions have improved Disable V 34 on the product and attempt the transmission with the V 17 mode Attempt to send the fax again when telephone line conditions have improved Disable V 34 on the product and attempt the transmission using the V 17 mode Attempt to send the fax again when telephone line conditions have improved Disable V 34 on the product and attempt the transmission with the V 17 mode Attempt to send the fax again when telephone line conditions have improved Disable V 34 on the product and attempt the transmission with the V 17 mode Troubleshooting tools 225 Table 6 5 Fax send codes continued 226 Chapter6 Troubleshooting The product has originated a fax session while using error correction either V 34 or V 17 Transmission of an image has been abandoned after a timeout when no data has become ready for transmission This is most likely caused by a low memory condi
191. lization 239 operations 73 Oo one touch report 215 Online Customer Care HP 248 operating environment specifications 7 26 operating systems supported 2 optical system 76 optical system copier scanner troubleshooting 191 order of operations 69 71 printed pages 45 removing parts 98 troubleshooting steps 161 ordering parts and supplies 248 output bin capacity 2 illustration 5 printing to 45 output path cleaning 52 operations 86 output rollers removing 139 140 overhead transparencies cleaning print path with 52 loading 40 P Page Protect 75 pages per minute 7 pages permonth 2 pan ECU removing 152 paper breaking reams 197 common problems 36 guidelines 36 loading 40 specifications 34 specifications for 36 storing 196 paper feed problems troubleshooting copier scanner 200 printer 196 paper feed system 86 ENWW paper guides cleaning 182 troubleshooting 200 paper jams copier scanner 201 detection operations 87 printer input trays 197 paper lift plate operations 86 removing 145 replacing 148 paper path cleaning 52 testing 211 troubleshooting 215 paper pickup assembly removing 144 paper tray diagrams and part numbers 264 paper delivery sensor PS921 feeding operations 86 jam detection operations 87 paper detection sensor PS931 86 87 paper feed assembly removing 155 paper pickup assembly diagrams and part numbers 264 278 paper present sensor ADF 78 paper top sensor PS911 86 8
192. log report contains information about the product s interpretation of the problem Read the time sequences looking for abnormal activity on the fax trace report See Table 6 6 Fax phase sequence and Table 6 7 Appropriate responses to separate normal from abnormal activity Fax abbreviations appear in Table 6 8 Fax abbreviations Identify the phase in which the error occurred Note represents an unidentified command Examples of a successfully sent fax and a successfully received fax appear after the tables Table 6 6 Fax phase sequence Sequence Calling station Called station Phase A Call setup sequence 2 CNG tone beep 1100 Hz for 1 second Transmit CED 2100 Hz for 3 seconds Transmit CSI Transmit DIS Transmit NSF 228 Chapter6 Troubleshooting ENWW ENWW Table 6 6 Fax phase sequence continued Calling station Called station Phase B Pre message procedure negotiate compatible format protocol Sequence Transmit TSI Transmit DCS select mode DCS detected Transmit TCF training Transmit FSK Training synchronize signals check for errors A c1 Co N o Transmit CFR Detect CFR Phase C Message transmission page scan transmission o Transmit message FSK followed by date Receive message SCAN check for errors co Transmit FSK At end of message send one of the following EOM EOP MPS PRI Q PP
193. lowing procedures to help diagnose and solve problems that occur in the print engine Engine test The engine test is used to verify that the print engine is functioning correctly The formatter is bypassed during an engine test so the engine test is useful for isolating printer problems The engine test prints horizontal lines down the entire printable area of a page and is also useful for checking and adjusting registration Printing an engine test The engine test switch is inside the left side door below the formatter To print an engine test open the left side door and use a non conductive probe to depress the engine test switch A single test page will print Use a non conductive probe to depress the engine test switch Inserting a conductive probe to depress the switch can damage the product The formatter must be connected to the ECU in order to perform an engine test Otherwise the printer does not print You must override the print cartridge door interlock SW 301 See Paper path check E EJ E E lt lt Engine test switch Control panel check Perform the control panel check to verify that all the control panel buttons and LEDs are functioning If any control panel button or LED is not functioning replace the control panel 206 Chapter6 Troubleshooting ENWW Note Note ENWW To perform the control panel check Perform this procedure as quickly as possibl
194. ly Print Media Guide The printer feeds multiple sheets or jams frequently from the main input tray or priority input tray Paper guides are not adjusted properly Paper was not removed from the main input tray before refilling the tray The main input tray or priority input tray is overfilled The paper was poorly cut by the manufacturer and is sticking together Transparencies tend to stick to each other The paper does not meet HP s specifications for print media The output capacity was exceeded in the paper output bin The pickup roller is dirty or damaged The separation pad is dirty or damaged Slide the guides against the sides of the stack in the media input tray or the priority input tray to center the paper Make sure the guides are not adjusted too tightly Always remove paper from the main input tray before refilling it Remove some of the sheets The main input tray can hold up to 250 sheets of 75 g m 20 Ib bond weight paper less for heavier paper or from 20 to 30 envelopes The priority input tray can hold up to ten sheets of 75 g m 20 Ib bond weight paper one sheet of heavier paper or one envelope Break the ream of paper by curving it into an upside down u shape this can effectively decrease multifeeds Also try turning the paper around to feed the opposite end first or use a different type of paper Remove the stack of transparencies and bend it along each of the four ed
195. mage defect ruler ssssssse eme 193 Engine test Switch cinirenen mannii edad Leid Lope ede a Lodo ta ded 206 Locating connectors for the heating element check s es 209 Print cartridge high voltage connection points right side 210 Print cartridge high voltage connection points left side 210 High voltage connector assembly right side eesssssss 211 High voltage connector assembly left side ssssseess 211 Overriding SWIT eee URL ed redet dede de need ad pee edes 212 Using the firmware recovery DIMM ss me 213 Example of a T 30 trace of a successfully sent fax ssssssssss 234 Example of a T 30 trace of a successfully received fax s 235 Main wiring 1 0f 2 pierde eee ted ede dele Ped ed tebe deed i 243 Main wiring 2 Of 2 nte citet epe ree ese Lt ede o e eee oie 244 Locations of printer connectors sssssssssssssesee eene 245 Locations of connectors and switches sssssesse 246 Scanner and ADEF te eee ee a ieee ae 252 scanner covers and ADE 2 e Ben aie Rain ea es 254 ADF rollers and separation Dpad cccccecceeeeeeeceeceeeeeeeeeeeeececencaeaeeeeeeeeeeteees 256 Control panel assembly nuserise iina aa menn 258 External c ompon ntS eissir e i a nnne 260 Printer TOVE S eiar aT AAAA
196. mage screws or screw threads on the product Before performing service e f possible print a configuration page and menu structure report so that the customer s settings can be restored See Troubleshooting tools e Remove all media from the product e Remove the media input tray e Turn off the power by using the power switch Removal and replacement strategy 97 Note CAUTION Figure 5 1 e Unplug the power cord from the wall receptacle e Place the product on an ESD mat if available If an ESD protected workstation is not available discharge body static and ground the print engine chassis before servicing the product e Remove the print cartridge see Print cartridge After performing service e Replace the print cartridge e Reload the input tray with media e Restore customer configuration settings Print cartridge You will feel resistance when you open the print cartridge door 1 Open the print cartridge door 2 Graspthe print cartridge and remove it from the product To prevent damage do not expose the print cartridge to direct or bright light Cover it with a piece of paper Remove the print cartridge Parts removal order Use the following diagrams to determine which parts must be removed before removing other parts 1 Locate the part that you want to remove on one of the diagrams 2 Ifthe part is on the first diagram separation of the printer from the scanner is not required
197. mbly RM1 0846 000CN Table 7 17 on page 271 Feed roller holder assembly RM1 0839 000CN Table 7 21 on page 279 Finnish 3380 Bezel Q2660 40010 Table 7 11 on page 259 Flapper height RC1 2393 000CN Table 7 23 on page 283 Foot rubber RAO 1412 000CN Table 7 19 on page 275 Foot rubber paper pickup RAO 1003 000CN Table 7 22 on page 281 Formatter fax Q2658 67901 Table 7 16 on page 269 French 3380 Bezel Q2660 40004 Table 7 11 on page 259 Front cover RAO 1450 020CN Table 7 12 on page 261 Fuser assembly 110 127 V RM1 0999 000CN Table 7 15 on page 267 Fuser assembly 220 240 V RM1 1000 000CN Table 7 15 on page 267 Fuser assembly 110 V RM1 0999 000CN Table 7 23 on page 283 Fuser assembly 220 V RM1 1000 000CN Table 7 23 on page 283 286 Chapter 7 Parts and diagrams ENWW Table 7 24 Alphabetical parts list o Description Table and page Fuser plate left RAO 1446 000CN Table 7 17 on page 271 Fuser plate right RAO 1447 000CN Table 7 17 on page 271 Fuser 110 V RM1 0999 000CN Table 7 17 on page 271 Fuser 220 V RM1 1000 000CN Table 7 17 on page 271 Gear kit RY7 5081 000CN Table 7 15 on page 267 Gear 17T RAO 1172 000CN Table 7 18 on page 273 Gear 17T RAO0 1089 000CN Table 7 23 on page 283 Gear 29T RAO0 1088 000CN Table 7 17 on page 271 Gear 69T RAO 1176 000CN Table 7 17 on page 271 German 3380 Bezel Q2660 40005 Table 7 11 on page 259 German unpainted 3380 Bezel Q2660 40028 Table 7 11 on page 259
198. menu structure Fax Job status Send fax later Stop Recv to PC Reprint last Polling receive Clear saved faxs Time Date Header Time Date Fax Header Copy setup Default Quality Def Light Dark Def Collation Def of copies Def Redu Enlrg Chapter 2 Operation ENWW Table 2 1 Control panel menu structure continued Fax Activity log Print log now Auto Log Print Fax Call report Print report now Print report Include 1st page PhoneBook report Menu structure Config report Block Fax list Billing report Usage page PCL Font list PS Font list All fax reports ENWW Control panel menu structure 31 Table 2 1 Control panel menu structure continued Add Lon Pais Phone Book Individual setup Delete Group setup Add Edit group Delete group Del In group Fax Send setup Def Resolution Def Light Dark Def Glass Size Dialing Mode Redial if busy Redial no answer Redial Comm Err Dial Prefix Detect dial tone Billing codes Fax Recv setup Answer mode Rings To answer Answer Ring Type Extension Phone Silence Detect Fit to page Stamp faxes Forward fax Block faxes Add entry Delete entry Clear all All faxes Error correction Common settings Language Def Paper Size Print Density Volume settings Alarm volume Ring volume Key Press volume PhoneLine Volume 32 Chapter 2 Operation ENWW Table 2 1 Control panel menu structure continued Service Print T 30 trace Restore defaults
199. mponents This hardware maintenance can uplift the standard warranty for example from next day to same day service and or extend it up to 5 years HP Care Pack can also provide Express Exchange or onsite service For more information see the support flyer that came with your device for the appropriate phone numbers and information 14 Chapter 1 Product information ENWW Print cartridge information ENWW The print cartridge is designed to simplify replacement of the major consumable parts The print cartridge contains the printing mechanism and a supply of toner At 5 percent page coverage a standard print cartridge will print approximately 2 500 pages As page coverage increases yield decreases These estimates are only approximate usage conditions and print patterns can cause results to vary Refilled print cartridges While Hewlett Packard does not prohibit the use of refilled print cartridges during the warranty period or while the product is under a maintenance contract it is not recommended for the following reasons e Repairs resulting from the use of refilled cartridges are not covered under Hewlett Packard warranty or maintenance contracts e Hewlett Packard has no controls or processes to ensure that a refilled cartridge functions at the high level of reliability of a new HP LaserJet print cartridge Hewlett Packard also cannot predict the long term reliability effect on the product from using different toner formulation
200. n The scanner calibrates itself automatically at the start of scan of copy jobs Normally you do not need to initiate the calibration but you can initiate the calibration through the secondary Service menu and produce a report that shows the calibration results See Secondary service menu ENWW Scanner calibration 49 Cleaning the product WARNING WARNING CAUTION Figure 3 1 CAUTION Before you perform these steps unplug the product to avoid the shock hazard To maintain quality thoroughly clean the product when these conditions exist e anytime a new print cartridge is installed e after printing approximately 2 500 pages e whenever print quality problems appear Clean the outside of the product by using a water dampened cloth Clean the inside by using only a dry lint free cloth such as a lens tissue To avoid permanent damage to the print cartridge do not use ammonia based or ethyl alcohol based cleaners on or around the product Avoid touching the heating element in the fuser It might be very hot and can cause burns Do not touch the surface of the black sponge transfer roller Contaminants on the roller can cause print quality problems Cleaning the glass Dirty glass contaminated from fingerprints smudges hair and so on slows down performance and affects the accuracy of special features such as fit to page and copy Dirty glass can also cause vertical lines to appear on copies Use the following pro
201. n either side of the pickup roller and rotate the pickup roller toward the front Note Use gentle pressure to release the tabs to avoid breaking them Figure 3 17 Replacing the pickup roller 4 of 9 5 Gently pull the pickup roller up and out Figure 3 18 Replacing the pickup roller 5 of 9 6 Position the new or cleaned part in the slot that held the pickup roller previously See Cleaning the pickup roller for instructions Figure 3 19 Replacing the pickup roller 6 of 9 Note Circular and rectangular pegs on each side prevent you from incorrectly positioning the pickup roller 7 Rotate the top of the new pickup roller away from you until both sides snap into place Figure 3 20 Replacing the pickup roller 7 of 9 Note Touching the transfer roller can damage the product ENWW User replaceable parts 57 Figure 3 21 Figure 3 22 Note Figure 3 23 8 Reinstall the print cartridge and close the print cartridge door Replacing the pickup roller 8 of 9 9 Plug the product in and then use the power switch to turn on the product Replacing the pickup roller 9 of 9 Replacing the printer separation pad If the input tray feeds more than one sheet at a time try cleaning the separation pad See Cleaning the printer separation pad If cleaning does not resolve the problem replace the printer separation pad Recurring feed problems indicate that the printer separation pad is worn Be
202. n failure has occurred between the two machines Or The user at the remote machine might have pressed canceL Or The power at the remote machine has been interrupted or deliberately turned off causing the fax session to be interrupted The remote fax machine sent an unexpected communication The remote fax machine is attempting to receive instead of send Both machines have attempted to start receiving at the same time It is possible to accidentally initiate a fax reception after dialing on many machines if there is no paper in the machine or if the paper is not correctly loaded and cannot be sensed by the appropriate document sensor The user of the remote machine has pressed the Stop button on that machine which caused the session to be prematurely terminated Or The remote fax machine identified a feature incompatibility between the two machines and has terminated the session For example the product tried to initiate polling but the remote machine did not support this mode of operation Attempt to receive the fax again after telephone line conditions have improved If the error persists and error correction is in use for the fax session disable the ECM None This is a defect in the remote sending machine Ensure that a document is ready and is correctly loaded in the transmitting fax machine and that the remote machine is attempting to transmit and not to receive Confirm that th
203. n service the following devices can be connected e Caller ID box e Modem An internal or external computer modem can be connected to the fax line if the fax line is to be used for e mail or access to the Internet However faxes might not be sent or received while the line is being used for these purposes e Phone Connect a phone to the shared phone line to make or answer voice calls on the shared line e Answering machine or computer voicemail system Connect these devices to the same phone jack that the product uses in order to make sure that the different devices do not interfere with one another It is possible to connect devices to another phone jack for the same phone line for example in another room However the devices might interfere with faxing and with each other To connect additional devices Connect additional devices in the order that is described in the following steps The output port for each device is connected to the input port of the next device which forms a chain Skip the steps for devices that the customer is not using and continue to the next device Connecting additional devices 203 Note Do not connect more than three devices to the telephone line 1 Unplug the power cords for all the devices that you want to connect 2 Make sure that the product is connected to a telephone jack before continuing 3 Open the print cartridge door and then open the left side cover to reveal the fax ports
204. n the HP LaserJet Scan software Large amounts of toner are scattered around the characters The media resistivity is too high Use adifferent media type Make sure that the media meets specifications detailed in the HP LaserJet Printer Family Print Media Guide Turn the stack of media over and put it back in the tray Use media that is designed for laser printers 192 Chapter6 Troubleshooting ENWW Repetitive image defect ruler Use the repetitive image defect ruler to help solve image quality problems Place the top line on the ruler next to the first occurrence of the defect on the page Find the mark that points to the next instance of the defect to identify the component that is causing the defect Note The repetitive image defect ruler is for reference only and might not display or print to exact scale First occurrence of print defect y Toner developing cylinder 37 7 mm Toner primary charging roller 37 7 mm 0000 Transfer roller 45 2 mm ___ I Heating element 56 5 mm a Pressure roller 62 8 mm J Toner drum 75 4 mm ______ I Figure 6 1 Repetitive image defect ruler ENWW Repetitive image defect ruler 193 Solving paper feed problems CAUTION Use the information in his section to solve problems related to moving paper or documents through the product If the problem occurs when copying or scanning see Solving scanner copier paper fe
205. n the frame and glass until the lock mechanism snaps back into the locked position as shown in Figure 5 36 Install the ADF scanner glass Figure 5 36 Install the ADF scanner glass 118 Chapter 5 Removal and replacement ENWW Separation of the scanner from the printer The upper part of the HP LaserJet 3380 is in effect the scanner and the lower part is the printer Together they also act as a photocopier or fax machine but the service description here is simplified by referring to copier or fax functionality only when specifically necessary CAUTION You must unplug the printer before separating the scanner from the printer or you might damage both the printer and the scanner Separate the scanner from the printer 1 Remove the printer right side cover See Printer right side cover 2 Remove the screw on the right side of the printer callout 1 Figure 5 37 Separate the scanner from the printer 1 of 4 ENWW Separation of the scanner from the printer 119 3 Open the left side door and remove the screw on the left side of the printer callout 2 Disconnect the two FFCs at the top of the formatter callout 3 CAUTION Do not bend or fold the FFCs during the removal or reinstallation process Figure 5 38 Separate the scanner from the printer 2 of 4 4 Remove the two screws from the back of the product callout 4 Figure 5 39 Separate the scanner from the printer 3 of 4
206. nals that are required to transmit and receive faxes on the PSTN The fax subsystem The formatter LIU firmware and software all contribute to the fax functionality The designs of the formatter and LIU along with parameters in the firmware determine the majority of the regulatory requirements for telephony on the product The fax subsystem is designed to support V 34 fax transmission lower speeds such as V 17 fax and older fax machines Formatter in the fax subsystem The formatter contains the modem chipset DSP and CODEC that controls the basic fax functions of tone generation and detection along with channel control for the fax transmissions The CODEC and its associated circuitry act to control transmit and receive gains and to compensate for transmission signal coupling into the receive channel The formatter also contains circuitry that adds termination impedance to help match the telephone network impedance LIU in the fax subsystem Two versions of LIU are used in the HP LaserJet 3380 all in one One is used in the North American South American and Asian countries regions The other is used primarily in European countries regions Fax functions and operation 89 The following are features that are different in the European version e adifferent voltage protection device e current limiting of the dc current e filtering for the countries regions that use billing or metering tones e control of the impedance of th
207. nces of the printer The formatter controls the operation sequences of the LIU and document scanner a at scl ol 1 poe 1 cowrROLPANEL lt ENGINE CONTROL SYSTEM i CONTROL PANEL l l ADF l l LASER SCANNER IMAGE FORMATION l E N cc l l l l I l I E ECU FORMATTER Mama MOTOR SYSTEM i K i CONTROLLER I l l io i oo K N LIU l PAPER PICKUP FEED l SYSTEM A I SCANNER TRAE ee RR a I Product configuration 68 Chapter 4 Operational overview ENWW Basic sequence of operation formatter to printer The microprocessor CPU on the ECU controls the operation sequence of the printer The following events take place during normal printer operation Table 4 1 Basic sequence of operation printer WAIT After the product is turned on until the end of the initial rotation of the main motor STBY Standby From the end of the WAIT period or the LSTR period until the pickup command is sent from the formatter Or from the end of the LSTR period until the product is turned off INTR Initial Rotation After the pickup command has been sent from the formatter until the media reaches the pickup solenoid PRINT Print From the end of the INTR period until the primary voltage goes off LSTR Last Rotation After the primary voltage goes off until the main motor stops rotating ENWW Detects whether or not the cartridge is ins
208. nd which acts as the door open detection When the top cover is open the door open switch SW301 cuts the 24 U to the high voltage power supply circuit The circuit contains a fuse for overvoltage protection FU101 breaks and cuts power if overcurrent flows through the power cord FU102 on 110 127 V models breaks at a lower amperage as required for lower voltage units In addition the 24 Vdc and 3 3 Vdc power circuitry contains an overcurrent protection circuit that automatically shuts off dc voltage output to prevent power supply failures if current flow is excessive or voltage generation is abnormal The circuit automatically resets itself when the printer is turned off ENWW Printer functions and operation 83 Paper motion monitoring and control The ECU controls paper motion in the printer by continuously monitoring the various paper sensors and coordinating the timing with the other print processes For a detailed explanation of paper movement and the interaction of the photosensors and solenoid with the paper motion process see Printer paper feed system Motors The ECU controls the motors The main motor provides all of the paper movement in the printer The fan motor rotates the fan to cool the printer Printer laser scanner drive The laser scanner system is controlled by the ECU which sends laser control signals CNTO CNT1 and CNT2 and by the formatter which sends video signals VDO1 VDO1 VDO2 and VDO2
209. ne Consumer Protection Act United States ssssseeenne 19 IC CS 03 requirements sssssssssssssssssssssseeeeee aaa nsn einn nennen nnne sene r nnn 20 D claration of Conformity 2 ated AA ELA er E EID ua Moda Dn E ED e eie 21 Safety statements ti a dade add utis pa dto a dE ir ieee 22 Laser safety statement ciui teta ed e dtd ee voe egre deduc deut x even nd eve 22 Canada DOC regulations sess eene enne nennen nnn 22 Laser statement for Finland ssssssssssssseseeeeneee nennen nnne 23 Korean EMI statement sssssssssssssssssssssseeenere ennt en trs n sn nnn nn nnns 23 UU E 23 Regulatory information for the European Union countries regions seesssssss 24 2 Operation Operating environment dieci eed deter eb Edel ind FED bu den e EE ed nea 26 Identifying the control panel components ssssssssee eene 27 FAX COMMONS e 27 Alphanumeric buttons sssssssssssesseneneeeemer eren nnne nennen nsn nn nn nnne nnns 28 Menu and cancel controls sssini aariaa nentes teens 28 Copy scan and start controls sessssssssssssssssssseeeneneen eene eren 29 Control panel menu structure ssssssssssssssesssssseeeee en eren enne nnn nennen 30 To use the control panel buttons esessssssssssssssseeeeeneeennet nnne 30 To pr
210. ng the cord Make sure that the phone is working by disconnecting the product plugging in a telephone to the phone line and making a voice call Connect the product to a different phone line If the error persists check the flat flexible cable between the LIU and the formatter Reseat or replace the cable If the error persists replace the LIU 170 Chapter6 Troubleshooting ENWW Table 6 1 Alert and warning messages continued Control panel message Fit to Page on flatbed only Group dial not allowed in group Invalid date Invalid entry Mem low 1 copy Press cancel Memory is low Try again later Memory is low Press enter Memory low Only 1 copy made No Dial Tone No document sent ENWW Event log error message None None The copy reduce enlarge feature called Fit to Page applies only to copies made from the flatbed scanner The speed dial code that you typed is programmed for a group Adding a group dial to another group dial is not allowed Recommended action Use the flatbed or select another reduction enlargement setting Add one touch buttons programmed as an individual speed dial or speed dial codes to a group dial None An invalid date was entered such Re enter the date as June 35 None None None None None None None Invalid data or response The product completed making one copy The remaining copies have been canceled bec
211. nnectors callout 1 from the ECU and unwind the bundle of cables 3 Carefully unwind the cables from the cable guides callout 2 Figure 5 71 Remove the solenoid 1 of 2 ENWW Printer assemblies 141 4 Remove the screw callout 3 on the solenoid Gently thread the solenoid cable through the hole callout 4 in the right side plate Lift off the solenoid Figure 5 72 Remove the solenoid 2 of 2 Reinstallation tip If you have trouble rerouting the cables through the hole callout 2 in the right side plate remove the ECU pan see ECU fuses and ECU pan before rerouting the cables through the hole Fan assembly 1 Separate the scanner from the printer see Separation of the scanner from the printer and remove the left side door and back cover see Left side door and Back cover 2 Unplug the five cable connectors callout 1 from the ECU and unwind the bundle of cables 142 Chapter 5 Removal and replacement ENWW Figure 5 73 Figure 5 74 ENWW 3 Carefully unwind the cables from the cable guides callout 2 Remove the fan 1 of 2 4 5 6 7 Remove two screws callout 3 Remove the fan assembly Gently thread the fan cable through the hole callout 4 in the right side plate Remove the fan assembly Remove the fan 2 of 2 Reinstallation tip If you have trouble rerouting the cables through the hole callout 4 in the right side plate remove the ECU pan see ECU f
212. oltage suppressor a crowbar type SIDACTOR provides differential protection This device becomes low impedance at approximately 300 V differential and crowbars to a low voltage A series thermal switch works in conjunction with the crowbar for continuous RING events such as crossed power lines When the differential RING is continuous the resulting over current causes the thermal Switch to become high impedance disconnecting RING from the network and protecting the crowbar from thermal overload The thermal switch automatically resets to low impedance after the over current condition is removed reconnecting RING to the network Data path The magnetically coupled signals that cross the isolation barrier go either through a transformer or a relay The TIP and RING signals use a transformer to cross the isolation barrier TIP and RING are the two wire paths for all signals from the telephone network All signaling and data information comes across them including fax tones and fax data The telephone network uses dc current to determine the hook state of the telephone so line current must be present during a call On some line interfaces this current flows through the transformer but on the LIU a capacitor blocks the current from going into the transformer 90 Chapter 4 Operational overview ENWW ENWW Blocking the current with a capacitor prevents the core of the transformer from being saturated by the high dc voltage which can affect
213. on has been erased because of an NVRAM initialization 3 The formatter was replaced Use the information in the following sections to adjust the country region and language settings To change the country region from one location to another 1 Press wEnU ENTER and then press 2 to gain access to the Secondary Service menu 2 Press lt or gt to select Location and then press MENU ENTER 3 Press lt or gt until the correct location appears 4 When the correct location appears press MENU ENTER Press 1 to confirm the new location The product automatically turns itself off and then on after the setting is confirmed 238 Chapter6 Troubleshooting ENWW Note Note ENWW To set the language and location if none is set If the language and location settings have been erased because NVRAM has been initialized or if the formatter has been replaced the product automatically prompts for the language and the location when it is turned on The customer cannot send or receive faxes until these settings have been established 1 Press lt or gt until the correct language appears 2 When the correct language appears press MENU ENTER and then press 1 to confirm the selection 3 Press lt or gt until the correct country region appears The list of countries regions that appears on the control panel display depends on the LIU that is installed in the product 4 When the correct country region appears press MENU ENTE
214. on page 257 ADF input tray spring C7309 80013 Table 7 10 on page 257 ADF pickup roller assembly C7309 60049 Table 7 10 on page 257 ADF separation pad C7309 60076 Table 7 10 on page 257 Arabic 3380 Bezel Q2660 40019 Table 7 11 on page 259 Automatic document feeder ADF document feeder Automatic document feeder ADF C9143 60108 Table 7 8 on page 253 Back cover includes straight through output door RGO0 1114 000CN Table 7 12 on page 261 Bushing RAO 1104 000CN Table 7 23 on page 283 Cable modem FCC C9126 60103 Table 7 16 on page 269 Cable laser scanner FFC RK2 0185 000CN Table 7 16 on page 269 Cable laser scanner motor RM1 0832 000CN Table 7 16 on page 269 Cartridge guide holder part of service parts kit 5851 1172 Table 7 18 on page 273 Cartridge guide holder part of service parts kit 5851 1172 Table 7 19 on page 275 Clamp cable WT2 5694 000CN Table 7 18 on page 273 284 Chapter 7 Parts and diagrams ENWW Table 7 24 Alphabetical parts list t PADRE ey Description Table and page Clamp cable WT2 5694 000CN Table 7 19 on page 275 Clamp cable WT2 5694 000CN Table 7 20 on page 277 Connecting link RAO 1457 000CN Table 7 17 on page 271 Control panel Q2660 60101 Table 7 11 on page 259 Control panel see table 7 11 EMEN Table 7 8 on page 253 Control panel cable Q2660 60104 Table 7 11 on page 259 Control panel chassis C9124 40006 Table 7 11 on page 259 Cover back assembly RGO0 1114
215. on page 259 Paper lift plate assembly RM1 0840 000CN Table 7 22 on page 281 Paper pickup assembly RM1 0838 000CN Table 7 15 on page 267 Paper pickup assembly RM1 0838 000CN Table 7 16 on page 269 Paper pickup assembly also includes all parts RM1 0838 000CN Table 7 21 on page shown in the next figure 279 Paper pickup assembly also includes all parts RM1 0838 000CN Table 7 22 on page shown in the previous figure 281 Paper pickup cover assembly RGO0 1122 000CN Table 7 14 on page 265 Paper pickup shaft assembly RM1 0533 000CN Table 7 21 on page 279 288 Chapter 7 Parts and diagrams ENWW Table 7 24 Alphabetical parts list T ARCEM Description Table and page Paper pickup tray assembly see table 7 14 Table 7 15 on page 267 Paper sensor PCB assembly RM1 0851 000CN Table 7 21 on page 279 Paper tray assembly see table 7 14 Table 7 12 on page 261 PCB spacer RAO 1128 000CN Table 7 20 on page 277 Pickup gear assembly RM1 0551 000CN Table 7 16 on page 269 Pickup roller RL1 0303 000CN Table 7 16 on page 269 Polish 3380 Bezel Q2660 40015 Table 7 11 on page 259 Portuguese 3380 Bezel Q2660 40011 Table 7 11 on page 259 Print cartridge door RGO0 1115 040CN Table 7 12 on page 261 Printer pickup tray assembly RGO0 1121 000CN Table 7 14 on page 265 RFI shield Q2660 00002 Table 7 16 on page 269 RFI shield ADF C9124 00002 Table 7 9 on page 255 Right cartridge guide part of service parts kit 5851 1172 Table 7
216. on page 269 C9138 60001 Table 7 16 on page 269 C9138 60002 Table 7 16 on page 269 C9143 60102 Table 7 9 on page 255 C9143 60108 Table 7 8 on page 253 C9143 60108 ADF Table 7 9 on page 255 Q2657 67901 Table 7 9 on page 255 Q2658 67901 Table 7 16 on page 269 Q2660 00002 Table 7 16 on page 269 Q2660 40002 Table 7 16 on page 269 Q2660 40003 Table 7 11 on page 259 Q2660 40004 Table 7 11 on page 259 Q2660 40005 Table 7 11 on page 259 Q2660 40006 Table 7 11 on page 259 Q2660 40007 Table 7 11 on page 259 Q2660 40008 Table 7 11 on page 259 Q2660 40009 Table 7 11 on page 259 Q2660 40010 Table 7 11 on page 259 Q2660 40011 Table 7 11 on page 259 Q2660 40012 Table 7 11 on page 259 Q2660 40013 Table 7 11 on page 259 Q2660 40014 Table 7 11 on page 259 Q2660 40015 Table 7 11 on page 259 Q2660 40016 Table 7 11 on page 259 Q2660 40017 Table 7 11 on page 259 Q2660 40018 Table 7 11 on page 259 Q2660 40019 Table 7 11 on page 259 Q2660 40020 Table 7 11 on page 259 Q2660 40021 Table 7 11 on page 259 Q2660 40022 Table 7 11 on page 259 Q2660 40023 Table 7 11 on page 259 Q2660 40024 Table 7 11 on page 259 294 Chapter 7 Parts and diagrams ENWW Table 7 25 Numerical parts list continued Part number Table and page Q2660 40025 Table 7 11 on page 259 Q2660 40026 Table 7 11 on page 259 Q2660 40028 Table 7 11 on page 259 Q2660 40029 Table 7 11 on page 259 Q2660 60055 Table 7 12 on page 261 Q2660 60065 Table 7 12 on page 261 Q2660 60101 Table 7 11 on page 2
217. ons processes and occurs when paper is subjected detailed in the HP LaserJet Printer Family Print to heat Paper curl tends to relax as the paper Media Guide cools while resting on a flat surface Paper is curled or wrinkled when printing Open the straight through output door on the back of the product and use this paper path In the printer driver on the Paper or Paper Quality tab select a lighter weight media type such as Light 75 g m2 to reduce the fuser temperature Paper is curled when faxing or copying In the Service menu on the control panel select Less paper curl to reduce the fuser temperature Paper is not stored properly Whenever possible store paper in its sealed ream at room temperature The media is too long for the printer output bin Use the long media extension Print is misaligned on the page skewed pages mme o e The media input tray is overfilled Remove some of the media The paper guides are not set correctly are Be sure to center the paper with the side media broken or are missing guides Verify that the guides are not adjusted too tightly or too loosely against the paper Check for broken or missing guides and replace as necessary 196 Chapter6 Troubleshooting ENWW ENWW Print is misaligned on the page skewed pages The paper s weight or surface finish does not meet HP s specifications Make sure that the media meets specifications detailed in the HP LaserJet Printer Fami
218. open The paper path is incomplete if the ADF lid is lifted from the glass Scanner and ADF functions and operation 77 Figure 4 4 ADF paper path and ADF sensors The following diagram shows the ADF paper path Paper present sensor Pick roller perp Stack stop Pre pick roller AS S S x Picks top sheet ADFdoo y OF V open flag Separation pad Cleanout Form sensor OUTPUT AREA Postscan rollers Prescan rollers A Pu ADF glass Document scanner path The paper present sensor determines if paper is in the ADF The form sensor detects the top and bottom edges of the document One other sensor detects an open ADF door ADF jam detection The ADF has two sensors that detect paper The paper present sensor detects the presence of media in the ADF input tray The form sensor detects media moving through the ADF If a jam is detected the ADF immediately stops the paper feeding and a jam message appears on the control panel display A jam can be detected under any of the following conditions e Document feeder jam When documents are detected in the ADF input tray and a command to copy scan or fax is received the scan module travels to the left side of the scan assembly and stops beneath the ADF scanner glass The ADF then attempts three times or for about ten seconds to advance the paper to the form sensor If the paper does not advance the scan module t
219. ors main motor M1 fan motor FN1 e Printer laser scanner e Image formation e Fuser temperature control failure detection 80 Chapter 4 Operational overview ENWW Figure 4 6 ECU loads shows the various ECU loads ECU IG L MEMMIWINVERRMIU M ING CIC CMS M IMEEM CD i Print cartridge V 9 Main motor M1 l High voltage i i I DR E PO ad l l i E B Solenoid SL1 I I Pressure roller i l Sensors gt Ju l _ Fuser control IC201 I Fuser circuit eu I I Low voltage Acinput pum power I supply circuit I I Fan motor drive i Fan l circui l l l I I i Sensor ENET AAAA ANAA EEA E ee 1 See ae eee i I LIU L Scanner motor Cn ss 5 i i i ADF pas scanner K Formatter i Laser driver A l i I Control panel eee ml le BD sensor K I min Mr l Figure 4 6 ECU loads Power system within the ECU The ac dc and high voltage power supply circuits are all contained within the ECU Ac power distribution The ac power circuitry supplies ac voltage whenever the power cord is connected to the ac power source Ac voltage is distributed to the dc power supply circuitry and to the ac driver circuitry which controls ac voltage to the fuser assembl
220. ose of the half self test check is to determine which image formation process is malfunctioning The image formation process can be subdivided into the following stages e conditioning stage charges the drum e writing stage writes a latent image to the drum with the laser e development stage forms a toner image on the drum e transfer stage transfers the image to paper e separation stage separates the media from the drum e fusing stage applies heat and pressure to make the image on paper permanent e cleaning stage removes excess toner from the drum To perform a half self test check 1 Printa self test page See Troubleshooting tools 2 Open the print cartridge door after the paper advances halfway through the printer about 5 seconds after the motor begins rotation The leading edge of the paper should have advanced past the print cartridge 3 Remove the print cartridge Functional checks 207 4 Open the print cartridge drum shield to view the drum surface If a dark and distinct toner image is present on the drum surface assume that the first three functions of the image formation process are functioning through the development stage Troubleshoot the failure as a transfer or fusing problem To perform other checks If during the half self test check no image is present on the photosensitive drum perform these checks 1 Make sure that you removed the entire length of the sealing tape from the print
221. oubleshooting ENWW 4 Gently try to remove the page without tearing it If you feel resistance go to the next step ENWW Solving paper feed problems 199 9 Reinstall the cleanout part by inserting it as shown Push down on the two tabs until the part snaps into place Install the cleanout part correctly because future jamming might occur if the cleanout part is not replaced correctly Solving scanner copier paper feed problems Long pages stop feeding through the ADF The document is too long The maximum document length is 381 mm 15 inches If the document is too long copy segments of it and scan each copy The paper delivery sensor is damaged Check the paper delivery sensor to make sure it is not jammed If the sensor cannot be corrected replace it Scanned items are crooked The media input tray guides are not set correctly Be sure to center the paper with the media input are broken or are missing tray guides Verify that the guides are not adjusted too tightly or too loosely against the paper Check for broken or missing guides and replace as necessary 200 Chapter6 Troubleshooting ENWW Pages refeed into the ADF The media is damaged Make sure that the media is not folded or torn and that it meets specifications detailed in the HP LaserJet Printer Family Print Media Guide The ADF feeds multiple sheets or jams frequently from the media input tray The med
222. oubleshooting ENWW Note ENWW 5 To exit the secondary service menu and remove it from the menu tree press cANcEL to return to the Ready display and then press cauce again To print a list of all the Fax data store parameters 1 From the secondary service menu use the lt or gt button to select Service reports and press MENU ENTER 2 Use the lt or gt button to select DS Fax and press MENU ENTER Developer s menu Use the developer s menu to adjust fax data store parameters and to run various tests The following is a hierarchical diagram of the developer s menu armen eamm mmm meme Weng mW Monitor test Onhook monitor Offhook monitor Eavesdrop Test Signal Pwr Mon LIU test LIU inputs LIU ID Transmit test OFFHOOK ONHOOK DIAL NUMBER Note Several other options are available under this menu To gain access to the developer s menu 1 Make sure that the control panel display reads Ready 2 Press MENU ENTER 3 Simultaneously press the and buttons on the keypad You can gain access to the developer s menu from any other menu by simultaneously pressing the and buttons on the keypad Service mode functions 237 Note 4 Use the lt or gt button to navigate the developer s menu 5 To exit the developer s menu and remove it from the menu tree press cance to return to the Ready display and then press canceL again To adjust fax data store parameters When you adjust f
223. p LCDPCA 11 109 8 7 6 5 4 3 2 1 Ave 39v v e zu Le etp S oaq ano 1 l S 3zogr Weoozr Jooozr l Jo owW J UULIS 14 AS Il QNO e ES neer jo jag fe ono fo LINO o ZLNO S IOOQ ONO Loan o Loan i Wooq aNo yun zoo z e dod ZOON nooa ano g agpese1 Loot toer Jt P3 12 10 ADF cover ADF detect ADF paper 1 ADF paper 2 Sensors Paper Motor driver PCA u 4 FFC cable 2 E ADF connector ADF connector 2 3 4 5 6 7 8 9 10 11 M 2 3 4 5 1 1 COPIER SCANNER CONNECTOR ADF motor 1 3 5 7 e 113 15 17 19 21 23 25 27 29 2 4 6 8 10 12 14 16 18 20 22 24 26 28 30 P2 P1 3o 28 26 24 22 2o 18 16 14 12 10 8 6 4 2 29 27
224. print Remove the print cartridge remove the tape cartridge and reinstall the print cartridge See Print cartridge The print cartridge is out of toner Replace the print cartridge See Print cartridge The media does not meet HP s specifications Make sure that the media meets specifications for example it is too moist or too rough detailed in the HP LaserJet Printer Family Print Media Guide The original was loaded upside down Load the original with the side to be scanned facing up in the ADF or down on the flatbed Solving image quality problems 187 Pages are skewed crooked AQBbCc AQBbCc AadBbcc AadBbcc AaBbCc The media is loaded incorrectly Reload the media and make sure that the media guides are not too tight or too loose against the media stack The media guides are broken or missing Replace the media input tray or the paper pickup unit The ADF input tray is too full Remove some of the sheets The ADF input tray can hold up to 50 sheets of 75 g m 20 Ib bond weight paper The type and quality of media does not meet Make sure that the media meets specifications HP s specifications detailed in the HP LaserJet Printer Family Print Media Guide Parts of the page around the edges are not printing aBbCc AaBbCc AaBbCc aBbcc DhCc The product cannot print to the edge of the To fit the image into this printable area slightly paper The printer has minimum margins on r
225. process 3 Remove the laser scanner assembly Figure 5 54 Remove the laser scanner assembly Height flapper 1 Remove the top cover see Printer top cover 130 Chapter 5 Removal and replacement ENWW 2 Graspthe height flapper and gently pry it off of the face down roller shaft Figure 5 55 Remove the height flapper Reinstallation tip To install the height flapper place the flat side down into the printer and firmly press down until it snaps over the center of the face down roller shaft Left and right support covers front corner brackets 1 Remove the two screws holding the left support cover callout 1 and one screw holding the right support cover callout 2 Lift up the covers and rotate them toward the front to remove them Figure 5 56 Remove the left and right support covers ENWW Printer assemblies 131 Transfer upper guide assembly Note It is not necessary to remove the front cover assembly For clarity only the front cover assembly is not shown in the following procedure 1 Remove the printer top cover see Printer top cover 2 Remove two screws callout 1 Figure 5 57 Remove the transfer upper guide assembly CAUTION Do not touch the black sponge portion of the transfer roller Lay a piece of paper over the roller before working in this area 3 Liftthe transfer upper guide assembly up and out of the printer Reinstallation tip When installing the transfer upper guid
226. r assembly to the chassis and replace the large gear Output rollers The product has two output rollers e face down delivery assembly e face up roller Face down delivery assembly output roller 1 Remove the fuser assembly see Fuser assembly Printer assemblies 139 2 Remove two screws callout 1 on the fuser and lift the face down delivery assembly away from the fuser assembly Figure 5 68 Remove the output rollers 1 of 2 Face up roller output roller 1 Turn the fuser assembly over 2 Remove the gear callout 1 from the face up roller and release the tab callout 2 on the face up roller bushing 3 Rotate the face up roller bushing forward until the pin releases 4 Slide the face up roller away from the gear side and lift it out of the fuser assembly Figure 5 69 Remove the output rollers 2 of 2 Reinstallation tip Flex the face up roller bushing to pop the pin into place 140 Chapter 5 Removal and replacement ENWW Stepping motor 1 Remove the back cover see Back cover 2 Disconnect the motor cable connector callout 1 on the side of the motor 3 Remove the three screws callout 2 from the motor and then remove the motor Figure 5 70 Remove the stepping motor Solenoid 1 Separate the scanner from the printer see Separation of the scanner from the printer and remove the left side door and back cover see Left side door and Back cover 2 Unplug five cable co
227. r example the Replace the print cartridge if it is damaged photosensitive drum inside the print cartridge is and if maintenance procedures do not scratched improve print quality Replace the scanner assembly 190 Chapter6 Troubleshooting ENWW Scanned images have black dots or streaks AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc The scanner glass is dirty Clean the ADF path and flatbed glass See Cleaning the product A problem exists with the scanner assembly Replace the scanner assembly The toner drum in the print cartridge is damaged Replace the print cartridge Scanned text is not clear The contrast resolution or brightness needs to Adjust the contrast and resolution settings be adjusted before scanning from the HP Toolbox Check that the contrast and resolution settings are correct See the user guide section for more information The original is on colored paper If the original is on colored paper including brown recycled paper the text might not be clear Try adjusting the resolution contrast and brightness settings from the HP Toolbox There is a problem with the scanner assembly Replace the scanner assembly ENWW Solving image quality problems 191 Images are scanning at a reduced size AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc The HP software settings are set to reduce the 1 Adjust the settings from the HP Toolbox di E 2 Adjust the settings i
228. r provides information about the following topics Life expectancies of parts that wear ssssssssssssssssssseseeeereneen enne 48 Ser nier ars llle rzijoln eee M M 49 Cleaning the produttrice anria neia KAANAA en nennen nennen inen nnne nnn nennen 50 Cleaning the glass eroi eroe rne tee tae ee rere e ER wean deen 50 Cleaning the lid backing seeene enn emnes 51 Cleaning the paper path ite eee eet it eve ee hase steer RRT TNT MER De ree riore Eaa 51 Cleaning the print cartridge area sssssee emm eene 52 Cleaning the pickup rollev c ccccccecceeeeeeeeeeceeeeeeeee eee eeeeeee enne nnne nnne rennes 54 Cleaning the printer separation pad sssssssssssseeeeee mee 55 User replaceable Darts xta ttd re ln e on eene Ra a eue ER Re a E ERE a Re CER A ud 56 Replacing the pickup roller essere nnne nnns 56 Replacing the printer separation pad ssssssssssssssseeeeeeenene nes 58 Replacing an ADF 5nd tte EE eee dt eque m ite EA eod bas petet E tested 61 Replacing an ADF pickup roller assembly sssssssssssssseeenenees 62 Removing and replacing the product control panel bezel sssssssssusss 65 47 Life expectancies of parts that wear When servicing the product inspect any parts that wear Replace them as needed based on failure or wear r
229. r receive a fax to the product from another fax machine Print a T 30 trace report after the fax prints Explanations of some of the report column headings follow e Date and Time identify when the fax begins Match this information with the fax log of errors e Type is the type of fax activity send or receive e Identification is the phone number to which a fax is sent e Result explains the status of the fax OK means that the fax was successful Pending faxes are in memory or are printing For error codes and their meanings see Table 6 4 Fax receive codes and Table 6 5 Fax send codes Fax error correction mode ECM Normally the product monitors the signals on the telephone line while it is sending or receiving a fax If the product detects an error during the transmission and the error correction mode is On the product can request that the portion of the fax be resent The factory set default for error correction mode is On To change the error correction setting 1 Press MENU ENTER 2 Use the lt or gt button to select Fax setup and then press wENU ENTER 3 Use the lt or gt button to select All faxes and then press MENU ENTER 4 Use the lt or gt button to select Error correction and then press wENU ENTER 5 Use the lt or gt button to select On or Off and then press meNU ENTER to save the selection V 34 fax standard V 34 is the industry wide fax standard for full
230. r reinstallation process Figure 5 26 Remove the control panel 2 of 2 Reinstallation tip Insert the four tabs into the slots push the control panel down and then slide the control panel to the left to lock it in place Make sure that the snap fit locks at the same tab shown in Figure 5 25 Remove the control panel 1 of 2 Control panel chassis 1 Remove three screws callout 1 Figure 5 27 Remove the control panel chassis 1 of 2 ENWW Scanner assemblies 113 2 Remove the control panel chassis by lifting up on both sides of the chassis to release the tabs on the corners and then pull the chassis away from the scanner body Figure 5 28 Remove the control panel chassis 2 of 2 Reinstallation tip The speaker and control panel cable are both replaceable parts Make sure that the control panel cable and speaker cable are correctly routed when reinstalled Align the bottom guides on the control panel chassis with the slots on the scanner assembly callout 2 Push the control panel chassis in firmly until it snaps into place Figure 5 29 Reinstall the control panel chassis Speaker 1 Remove the left scanner cover See Scanner side covers 2 Remove the control panel chassis See Control panel chassis 114 Chapter 5 Removal and replacement ENWW 3 Disconnect the speaker cable connector callout 1 on the scanner PCA Figure 5 30 Remove the speaker 1 of 2 4 Unthread the speaker
231. r slowly Discard the transparency The FAx SEND and cauce lights blink until the cleaning process is complete If no transparency is available use paper instead but repeat the cleaning process several times Cleaning the print cartridge area You do not need to clean the print cartridge area often However cleaning this area can improve the quality of your printed sheets During the printing process paper toner and dust particles can accumulate inside the product Over time this buildup can cause print quality problems such as toner specks or smearing To correct and prevent these types of problems you can clean the print cartridge area and the media path To clean the print cartridge area Wait for the product to cool before beginning this procedure 1 Before cleaning the product use the power switch to turn it off and then unplug the power cord Unplug the product 52 Chapter 3 Maintenance ENWW 2 Open the print cartridge door and remove the print cartridge Figure 3 5 Remove the print cartridge CAUTION To prevent damage do not expose the print cartridge to light Cover the print cartridge or place it in a black plastic bag if necessary Also do not touch the black sponge transfer roller inside the device By doing so you can damage the product 3 Use a dry lint free cloth or an HP toner cloth part number 5090 3379 to wipe any residue from the paper path area and the print cartridge cavity Figur
232. r to check his or her machine and then ask the remote user to send the fax again Ask the remote user to check his or her machine and then ask the remote user to send the fax again Disable ECM and ask the remote user to send the fax again Ask the remote user to send the fax again and to split the document into two portions the ECM and non ECM portions Some machines will attempt to use non ECM for photo mode so this might be associated with a between page encoding change to support photo mode If the error persists turn the product off and then on again Ask the remote user to send the fax again and to split the document into two portions the JPEG and non JPEG portions Some machines will attempt to use JPEG for photo mode so this might be associated with a between page encoding change to support photo mode Troubleshooting tools 221 Table 6 5 Fax send codes Code 222 Chapter6 Troubleshooting The fax session has been completed without errors The user has pressed the Stop button which caused the session to be prematurely halted before all pages have been transmitted A remote fax device has failed to answer the call Specifically fax tones or the fax handshake from a remote machine has not been detected Typically this is caused by the user calling the wrong number or when the correct number has been called but the machine has been configured not to answer or when the remote machine has been
233. ravels back to the home position on the right side of the scanner assembly The message Document feeder mispick Reload appears on the control panel display e Long document jam lf the paper has advanced to trigger the form sensor but the trailing edge is not detected within the time allowed for a 381 mm 15 inch document the maximum allowable page length for the ADF the scanner returns to the home position at the right side of the scanner assembly The message Doc feeder jam Clear Reload appears on the control panel display e Stall jam When a page that is less than 381 mm 15 inches long has advanced to the form sensor but has not left it within the expected time the paper has probably stalled or jammed The scanner returns to the home position at the right side of the scanner assembly The message Doc feeder jam Clear Reload appears on the control panel display e Other If the paper stops in the ADF and the scan module remains under the ADF scanner glass an internal firmware error has probably occurred This is usually remedied by cycling the power 78 Chapter 4 Operational overview ENWW Printer functions and operation Printer functions are divided into four groups e engine control e image formation e laser scanner e pickup and feed The following is a block diagram of the printer and its relationship to the ADF scanner and
234. remove the left side door and back cover see Left side door and Back cover 2 Remove the front cover print cartridge door and front guide assembly see Front cover assembly Print cartridge door and Front guide assembly 3 Remove the solenoid see Solenoid 4 Remove the fan assembly see Fan assembly 5 Useasmall flat blade screwdriver to release the locking tab inside of the printer and slide the solenoid clutch gears off of the shaft and away from the left side of the product CAUTION The solenoid clutch gear assembly is made up of two gears with a small compression spring between them Do not separate these gears when removing them or you might lose the spring Figure 5 84 Remove the right plate assembly 1 of 2 6 Remove seven screws callout 1 Note If you have not already removed the fuser remove the fuser screw and the largest gear on the fuser these are already removed in the photo and remove the 69T gear callout 2 ENWW Printer assemblies 149 7 Remove the right plate assembly Figure 5 85 Remove the right plate assembly 2 of 2 Left plate assembly 1 Separate the scanner from the printer see Separation of the scanner from the printer and remove the left side door and back cover see Left side door and Back cover 2 Remove the front cover the print cartridge door and the front guide assembly see pages Front cover assembly Print cartridge door and Front guide
235. rge protector is being used remove it Plug the printer directly into the wall socket Use the power switch to turn the product on Perform the heating element check see Heating element check If the error persists replace the heating element If after replacing the heating element the error persists replace the ECU 51 Laser Error None The product has experienced an Turn off the power by using the internal hardware error power switch wait at least 30 seconds and then turn on the power and wait for the product to initialize Check the cabling connections to the laser scanner assembly Try connecting the product to a different power source or surge protector If the error persists replace the laser scanner assembly 174 Chapter6 Troubleshooting ENWW Table 6 2 Critical error messages continued Control panel message Event Description log error message 52 Scanner Error The product has experienced an internal hardware error 57 Fan Error The product has experienced a Turn off then on problem with its internal fan 79 Error The product has experienced an internal firmware error Turn off then on ADF door is open The ADF lid is open or a sensor is malfunctioning CCD Scanner Error The scanner assembly experienced an internal error ENWW Recommended action Turn off the power by using the power switch wait at least 30 seconds and then turn on the power and wait for the product to initialize
236. ridge The print cartridge is out of toner The media does not meet HP s specifications for example it is too moist or too rough Remove the print cartridge remove the tape and reinstall the print cartridge See Print cartridge Replace the print cartridge See Print cartridge Make sure that the media meets specifications detailed in the HP LaserJet Printer Family Print Media Guide Parts of the page around the edges are not printing AaBbCc AaBbCc AaBbCc aBbcc Dh c The product cannot print to the edge of the paper The printer has minimum margins on each edge of 4 23 mm 0 167 inch The reduction setting is set incorrectly To fit the image into this printable area slightly reduce the size of the image Check the reduction setting in the Print or Setup window from within the program that you Toner specks appear on the printed page AaBbGc AaBoCc AaBbCc AGBbGC The media does not meet HP s specifications for example it is too moist or too rough are using Make sure that the media meets specifications detailed in the HP LaserJet Printer Family Print Media Guide The print path needs to be cleaned 180 Chapter6 Troubleshooting Clean the print path See To clean the paper path ENWW Characters are only partially printed also referred to as dropouts AaBbCcc Aabbcc Aaabcc AaBoCcc AaBocCc A single sheet of paper is defective Try
237. rint Print documents with HP LaserJet quality e Copy Make up to 99 laser quality copies of a 50 page original It also enlarges reduces lightens darkens and collates copies e Scan Scan documents to create electronic text or graphics files e Fax Send and receive documents by using standard fax communications 4 Chapter 1 Product information ENWW Overview of product Figure 1 1 Figure 1 1 ENWW Hardware components Use the following illustrations to identify the hardware components Pam Product hardware components 1 of 2 Product hardware components 2 of 2 Automatic document feeder ADF input tray Flatbed scanner lid Product control panel Output bin Print cartridge door Priority input tray Media input tray also called the main input tray Left side panel Left side panel latch 10 Fax interface ports 11 USB port 12 Parallel port 13 Power receptacle 14 Power switch 15 Straight through output door o o o00C0n2nLhN Overview of product 5 Product identification Model and serial numbers The model number and serial number are listed on an identification label that is located on the inside of the print cartridge door The serial number contains information about the country region of origin revision level production code and production number of the product The label also contains power rating and regulatory information Depending on the country region wh
238. rinter separation pad 3 of 4 4 Allow the pad to dry completely before you reinstall it in the printer To reinstall the pad see steps 6 through 8 of Replacing the printer separation pad I Cleaning the printer separation pad 4 of 4 Cleaning the product 55 User replaceable parts CAUTION Figure 3 14 Figure 3 15 CAUTION Figure 3 16 The following sections provide procedures that the user can follow to replace certain parts Replacing the pickup roller If the product does not pick up media from the tray the cause is almost always a dirty or damaged pickup roller If cleaning the pickup roller does not resolve the problem replace the pickup roller To replace the pickup roller Failure to complete this procedure might damage the product 1 Use the power switch to turn off the product and then unplug the power cord Allow the product to cool Replacing the pickup roller 1 of 9 2 Open the print cartridge door and remove the print cartridge Replacing the pickup roller 2 of 9 To prevent damage do not expose the print cartridge to light Cover the print cartridge or place it in a black plastic bag if necessary Also do not touch the black sponge transfer roller inside the product Touching the transfer roller can damage the product 3 Find the pickup roller Replacing the pickup roller 3 of 9 56 Chapter 3 Maintenance ENWW 4 Release the small black tabs o
239. rom these settings Table 6 9 System settings Country region LIU installed Default media Date format Time format size Argentina ddmmyy am pm Australia ddmmyy am pm Austria 24 hour Belgium 24 hour Brazil 24 hour Bulgaria 24 hour Canada am pm China USA 24 hour Croatia 24 hour Czech Republic 24 hour Denmark 24 hour Finland 24 hour France 24 hour Germany 24 hour Greece am pm Hong Kong SAR USA am pm Hungary 24 hour India 24 hour Indonesia 24 hour Ireland 24 hour Israel 24 hour Italy 24 hour Korea am pm Luxemburg 24 hour Malaysia 24 hour ENWW System settings for localized products 241 Table 6 9 System settings continued Country region LIU installed Default media Date format Time format size Mexico USA ddmmyy am pm New Zealand USA am pm Norway 24 hour Pakistan am pm Peru USA am pm Philippines USA am pm Poland 24 hour Portugal 24 hour Romania 24 hour Russia 24 hour Singapore am pm Slovak Republic 24 hour South Africa am pm Spain 24 hour Sri Lanka 24 hour Sweden 24 hour Switzerland 24 hour Taiwan USA am pm Thailand USA 24 hour United States USA am pm Vietnam USA am pm The default media size setting that is listed is the same for the printer input trays and the fax glass size setting 242 Chapter6 Troubleshooting ENWW In Wiring Ma Keyswitch LED PCA 10 1111213 1415 16 17 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 5 am
240. s and part numbers 258 control panel printer light messages 166 copier operations 73 76 copier scanner feeding problems troubleshooting 200 operations 76 removing 119 specifications 7 copy setup menu 30 copy speed 7 copying troubleshooting 163 country region of origin identifying 6 coverage printer 15 covers removing back 123 front 125 leftside 122 printer top 125 right side 101 scanner 102 CPU formatter 73 crooked pages troubleshooting 185 188 196 crooked scans troubleshooting 200 curl troubleshooting 186 196 custom sized media loading 40 Customer Care Online 248 cut off edges 180 188 D dark copies or scans troubleshooting 189 data communication operations 73 75 date menu 30 dc bias 85 dc power distribution 81 Declaration of Conformity 21 22 delay jams 87 delivery roller observing 212 delivery sensor paper PS921 feeding operations 86 jam detection operations 87 delivery delay jams 87 delivery stationary jams 88 demonstration report printing 215 density operations 83 troubleshooting 181 developers menu 237 developing roller 82 developing stage image formation process 85 dimensions product 7 26 ENWW DIMMs firmware recovery 213 part numbers 249 slots 2 document feeder ADF capacity 2 documentation ordering 248 doors print cartridge 125 dots per inch maximum 2 dots troubleshooting printed pages 180 186 scanned images 191 dpi maximum 2 draft mode 74 DRAM forma
241. s found in refilled cartridges e The print quality of HP LaserJet print cartridges influences the customer s perception of the product Hewlett Packard has no control over the actual print quality of a refilled cartridge e Parts that are critical to print quality might not be replaced when the cartridge is refilled with toner HP LaserJet printing supplies In many countries regions this product s printing supplies for example the print cartridge can be returned to HP through the HP Printing Supplies Returns and Recycling Program An easy to use and free take back program is available in more than 30 countries regions Multilingual program information and instructions are included in every new HP LaserJet print cartridge and supplies package HP Printing Supplies Returns and Recycling Program information Since 1990 the HP Printing Supplies Returns and Recycling Program has collected millions of used LaserJet print cartridges that otherwise might have been discarded in the world s landfills The HP LaserJet print cartridges and supplies are collected and bulk shipped to our resource and recovery partners who disassemble the cartridges Remaining materials are separated and converted into raw materials for use by other industries to make a variety of useful products U S returns For a more environmentally responsible return of used cartridges and supplies HP encourages the use of bulk returns Simply bundle two or more cartridges to
242. s seated into both the product chassis and the ECU 3 Unplug the fuser cable connector callout 1 by pressing and releasing the tab on the back of the connector To measure the continuity of the heating element measure the resistance between the two pins at the end of the cable Note Normal resistance is 25 ohms 10 ohms for the 110 V product and 80 ohms 20 ohms for the 220 V product If no resistance is measured replace the fuser 208 Chapter6 Troubleshooting ENWW 4 Remove the thermistor connector callout 2 and measure the resistance between J206 pins one and two and between J206 pins three and four Note Normal resistance between both pairs of pins is 370 K ohms 50 K ohms at 20 C 68 F If no resistance is measured replace the fuser Figure 6 3 Locating connectors for the heating element check High voltage power supply check The high voltage power supply PCA provides the necessary voltages for the image formation processes To check the print cartridge connection points Turn the print cartridge over and visually inspect the three connection points on the ends of the print cartridge one on the right side callout 1 and two on the left side callout 2 If they are dirty or corroded clean the connection If they are damaged replace the print cartridge Note One of the connection points on the left side is underneath the print cartridge shutter ENWW Functional checks 209 Note Use only isoprop
243. se controls to change commonly used default settings to start scanning or to start copying For instructions about copying see Copying in the user guide For instructions about scanning see Scanning in the user guide The user guide is on the product CD scan copy lighter of reduce darker copies X enlarge scan to i paper ualit ollatio start scan Copy scan and start controls Identifying the control panel components 29 Control panel menu structure 30 Use the following hierarchical diagram of the control panel menu structure to make changes to settings and features To use the control panel buttons 1 Press wENU ENrER to begin 2 Use the lt or gt button to select one of the options from the main menu and then press MENU ENTER 3 Use the lt or gt button to select one of the options from the submenu and then press menu ENTER 4 If applicable use the lt or gt button to select one of the options from the second submenu and then press MENU ENTER To print the control panel menu structure 1 Press MENU ENTER 2 Use the lt or gt button to select Reports and then press MENU ENTER 3 Use the lt or gt button to select Menu structure and then press wENu ENTER The product exits the menu settings and prints the report To see which settings are currently selected print a configuration report See Troubleshooting tools for instructions Table 2 1 Control panel
244. se print quality problems or paper pickup problems Control panel bezel 1 Remove the control panel bezel by lifting up on the edges of both sides of the bezel until all of the snaps are disengaged Set the bezel aside Figure 5 22 Remove the control panel bezel 110 Chapter 5 Removal and replacement ENWW To reinstall the control panel bezel 1 Align the tab at the base of the new bezel with the lower notch at the bottom of the control panel callout 1 The bezel tab should align with the inside of the notch Figure 5 23 Reinstall the control panel bezel 1 of 2 2 Press the bottom of the bezel onto the control panel first and then continue to press while pushing up toward the top of the bezel until it snaps into place Figure 5 24 Reinstall the control panel bezel 2 of 2 ENWW Scanner assemblies 111 Control panel 1 Four sliding tabs are at the top of the control panel The second tab from the right locks into place Use a small flat blade screwdriver to press down on the locking portion of the snap fit that holds the tab callout 1 and slide the control panel to the right while pressing down on the tab The inset shows the snap fit Figure 5 25 Remove the control panel 1 of 2 112 Chapter 5 Removal and replacement ENWW 2 Gently lift the bottom of the control panel up Disconnect the cable callout 2 from the back of the control panel CAUTION Do not bend or fold the FFCs during the removal o
245. seam extends all the way to the corner of the envelope as shown in the following illustration Envelopes with adhesive strips or flaps Envelopes with a peel off adhesive strip or with more than one flap that folds over to seal must use adhesives that are compatible with the heat 200 C or 392 F and pressure in the printer The extra flaps and strips might cause wrinkling creasing or jams Envelope storage Store envelopes flat to ensure good print quality If air is trapped in and envelope creating an air bubble the envelope might wrinkle during printing Card stock and heavy media Some card stock performs better than others because the construction is better suited for feeding through a laser device For optimum performance do not use media that is heavier than 163 g m 43 Ib Media that is too heavy might cause misfeeds stacking problems jams poor toner fusing poor print quality or excessive mechanical wear You might be able to print on heavier media if you do not fill the input tray to capacity and if you use media that has a smoothness rating of 100 to 180 Sheffield Use the straight through paper path for heavier media Card stock construction e Smoothness 135 to163 g m 2 36 to 43 Ib card stock should have a smoothness rating of 100 to 180 Sheffield 60 to 135 g m 16 to 36 Ib card stock should have a smoothness rating of 100 to 250 Sheffield e Construction Card stock should lie flat with less than 5 mm
246. serial numbers 2 cccecceceeeeeeeceaeceeeeeeeeeeeeaaeeeeeeeeeeeeeseceeaeceeeeeeeesetensiaaees 6 Product specifications rri eee Pier tede rhet eee ee Ee FO deg Oe HR ere EE Reed 7 Physical specifications ssssssssssseeen eene nennen ener 7 Environmental Specifications eoe Ito nere entere eu rie EAR EIAE Dee e LEES ENTE AME RURUR KR FXX RA FE Yo fas 7 guias cM m M M M 7 Electrical specifications niian aaneen de Rb RO AN ARR e EM T Le BNBI TUR RR TERR TRAE 8 A o stic HILTON LR 9 SKEW Specifications aisiais aaa nadeadaabsdueansandencaanlabieshasgncdeasaadaccaasaueuatens 9 Fax specifications casini anaiai a aa D aE AKEE AEE EE 10 Printable area marglris 2 2e rete EENAA 10 Battery specifications 2 ec Late feq eee eb re ete e E epe ee eds 10 Warranty Statement nidos dd visae Next Pu era nd pa ce vid a eed DLP tua Dd dete suse 2 HP s Premium Protection print cartridge warranty ssessse n 13 Extended RUT Dire 14 Printscartridge information cia co tiep IE D tenis Te REIR pendent 15 Refilled print cartridges cider dictt E dette Pa cedet Ee Poe Ee aba desee rade taie 15 HP LaserJet printing supplies sssssssssseeeeenenn ener 15 HP Printing Supplies Returns and Recycling Program information 15 FCC regulatiors uet o p ee tussi nd enda eti dte i e RR RR 17 Telepho
247. speed A4 size paper Copy speed letter size paper 20 ppm Main input tray capacity 250 sheets of 75 g m 20 Ib bond paper Priority input tray capacity 10 sheets of 75 g m 20 Ib bond paper ADF input tray capacity 50 sheets of 75 g m 20 Ib bond paper Output bin capacity 125 sheets of 75 g m 20 Ib bond paper Product specifications 7 WARNING Table 1 3 HP LaserJet 3380 all in one performance specifications continued LEE RN 216 by 381 mm 8 5 by 15 inches 60 to 90 g m 16 to 24 Ib bond paper Electrical specifications Power requirements are based on the country region where the product is sold Do not convert operating voltages This might damage the product and void the product warranty Table 1 4 HP LaserJet 3380 all in one electrical specifications tem 0000000 110 volt models 220 volt models Power requirements 110 to 127 V 10 percent 220 to 240 V 10 percent 50 to 60 Hz 2 Hz 50 to 60 Hz 2 Hz Minimum recommended circuit 4 5 amps 2 3 amps capacity for typical product Power Consumption 330 W average 330 W average average in watts During printing 20 ppm During standby 14 W average 14 W average 1 Values subject to change See http www hp com support j3380 for current information Note The 110 volt and 220 volt power sources are not interchangeable 8 Chapter 1 Product information ENWW Note ENWW Acoustic emissions Table 1 5 HP Laser
248. sssee eme 43 Printer output paths sssri rentre rnv P i E YR ERE CURRERE FU EY Y RF LAYER Edd 45 Output bin and straight through output path sse 45 3 Maintenance Life expectancies of parts that wear sssssssssssssssssseeemeeeen eene 48 Scanner calibration ath EXER A NERA XXRERRRN RES ERR IN ARR AAA NE Re MERO QR RR VRENN XN A aan TREE 49 Cleaning the product icr terit ieget cds deitate te Tee cedro po toda eme LA 50 Cleaning the glass ci oce tore E De dpa nue ere wea ud 50 Cleaning the lid backing rait dete rr ete idea RD eee D Rd Rea RD ai 51 Cleaning the paper path sssssssssssssssssssseseeneeneeneneerenen ennt nennen terrent nnne 51 Cleaning the print cartridge area essence etit cabe dd 52 Cleaning the pickup roller sssssssssssssseeseeeneenm en nnne enne nennen 54 Cleaning the printer separation pad sssssssssssseseeee eene 55 User replaceable parts sssssssssssssssssseseeeeneee nte nene t enne nennen nnn nens 56 Replacing the pickup rollet sissioni iniii aaa aaa nnne 56 Replacing the printer separation pad ssssssssssssssssseeeeee nennen 58 Replacing an AD Fis 2 3 1 2 diete beide ee Mate eo Dena Edd Coco e Endo a Mena D qe d 61 Replacing an ADF pickup roller assembly ssssssssssssseeeneee nns 62 Removing and replacing the product control panel bezel
249. ssseeeene eene nnne nennen 22 Laser statement for Finland ssssssssssssssseeseeeeeee nennen 23 Korean EMI staterrient ies tritt t re FREIER ERR EE VEI Uo t Rene en HARE Tn E a ai 23 DALuCI EAT 23 Regulatory information for the European Union countries regions sesssssss 24 Product configuration Hardware description The product provides the following features e Prints at 1200 dots per inch dpi e The flatbed scanner scans at 600 pixels per inch ppi with 24 bits per pixel bpp and has an automatic document feeder ADF that holds up to 50 pages e The formatter and the line interface unit LIU provide Group 3 compatible faxing capabilities e The product prints 20 pages per minute ppm on letter size paper or 19 ppm on A4 e The main input tray has a 250 sheet capacity for continuous multiple page printing e The priority input tray accommodates manual feeding of up to ten sheets e Both trays are center justified for all supported paper sizes e The output bin holds up to 125 sheets e The product has a very fast first page out at less than eight seconds e When the fuser has reached operational temperature the first copy out speed is 12 seconds when using the flatbed scanner and less than 18 seconds when using the ADF e The formatter board contains 4 MB of ROM and 32 MB of RAM and an embedded 32 bit Coldfire V4
250. sssseeeee eem 71 onn 73 Central processing unit 0 cc ee cere ter ee nee eee eee eee ieee ee rieeee eee tiieeeeeetiaeeeeeteea 73 Line interface unit LIU iii iiie c eii ra Laer er ERE a igen ERR oca 73 Motor controller PCA 0 cccececeeesecceeeeeeeeee cece aeaaeeeeeeeeeseceaaaaaeeeeeeeeeeesesecceeaaeeeeeeeeeeeeeeesaees 73 Flash MOMOPY P 73 Standard boot process ssssssssssssssesssesesseee nennen rennen nnne tns r einen nnne eres 73 RAM mu 74 Parallel interface or universal serial bus USB interface sssssssssssss 74 C ntrol panei lA 74 EconoMode Draft mode jesce n A E O 74 MEt oeie na a a e a aa aaae a ae eaaa 75 shruec4uece 75 BEI MEE 75 Scanner and ADF functions and operation sssssssssssssssseeeee nee 76 Scanner TUNC ONS sisas 76 Scanner operat rio a aa iiaia iaa aaa aa E EE RE 77 ADF OperatlOn tm RE 77 ADF paper path and ADF sensors ssssssssssssesseeeeneneee eren enne 78 ADF Jam detectlon 1 ate ede Eten ne ee be denn n nodu mene ce tubus Dena une detur 78 Printer functions and operation ssssssssssssssseseneneeem en emen nennen erre 79 Engine control unit power system ssssssseeenee nee 79 Imagesformation system nir tene die E hee aye REA RR e YR ade ub adag n 85 Printer paper feed sy
251. stem nsnsi iini aiaa aa aaa a aaa 86 Jami detections aaia a a aaia iaaa 87 Fax functions ANd operation irent ete nte e e aa aaa aa ea aiaa iaaa 89 PSTN Eve PEEL 89 The fax IUIS TI IUE 89 Formatter in the fax subsystem cries EnA EEEE nennen 89 LIU in the fax subsystem 2 eie Uere iMt OR EL eo TD RO d cag 89 Fax page storage in flash memory sssssssseeeene nennen ennemis 92 67 Basic functions Figure 4 1 This chapter presents a functional overview of the HP LaserJet 3380 all in one The following systems are discussed e printer functions and operation engine controller unit ECU system power system laser scanner system image formation system paper feed system printer and document feed system document scanner e formatter functions e scanner and ADF functions and operation e fax functions and operation The full product consists of the following components e the scanner flatbed and ADF e the printer e the formatter e the motor controller board e the line interface unit LIU Each of these systems brings its own characteristic functionality to the product scanning printing and telecommunications respectively These systems interact to provide copying and faxing capability e The scanner and printer work together to make copies e The scanner and LIU work together to send faxes e The LIU and printer work together to receive faxes The ECU controls the operation seque
252. t IEEE 1284 C2950A parallel cable 3 meter 9 8 foot IEEE 1284 C2951A parallel cable 2 meter 6 6 foot USB cable 8121 0539 0 6 meter 2 foot USB cable 8121 0549 2 wire 3 meter 9 8 foot fax 8121 0811 telephone cord U S Canada 8120 8382 Switzerland 8120 0519 Accessories 249 Table 7 4 Cables and power cords continued Power cord 1 8 m 6 feet 8120 0517 Power cord 1 8 m 6 feet 8120 0518 Power cord 1 8 m 6 feet South America 8120 0520 Power cord 1 8 m 6 feet 8120 0521 Common hardware The product has four common fasteners See Table 7 5 Common fasteners for a description of these screw types Table 7 5 Common fasteners Screw machine truss head Screw star Screw self tapping Screw torx Screws for the print engine are sold individually rather than in a kit Consider ordering quantities of each screw that is listed in Table 7 6 Screws for the print engine Table 7 6 Screws for the print engine Screw with star washer M3x6 Screw with washer M3x8 250 Chapter 7 Parts and diagrams ENWW Note ENWW Table 7 6 Screws for the print engine continued Screw tap truss head M4x10 RB9 0819 000CN 10 Screw tap binding head M3x8 RB9 0820 000CN 11 Screw tap truss head M3x8 XB4 7300 809CN 12 Screw TP M3x6 XA9 1418 000CN LC Screw formatter M3x0 5x6 0515 2908 Screws for the scanner portion of the product are listed in the appropriate parts diagrams in this ch
253. t does not show up on a trace report Phase C is the phase in which faxed pages are transferred 234 Chapter6 Troubleshooting ENWW hp LaserJet 3380 UJ e T 30 Protocol Trace Job Date Time Identification Duration Pages Result 1 1 29 1 0 38 Elapsed Local Remote Signal Detail mr mmr d fine 300 Figure 6 11 Example of a T 30 trace of a successfully received fax ENWW Troubleshooting tools 235 Service mode functions Note Use the following information to perform system wide reset procedures and to adjust certain global settings such as the country region Users do not have access to this information Secondary service menu Use the secondary service menu to perform various tests and print service reports The following is a hierarchical diagram of the secondary service menu 2ndary Service Service Reports Continuous Self Test DS Fax DS No Fax Extended Keymap Translations Location codes Data Store Error Report Scanline data Red corrected Blue corrected Green corrected Red uncorrected Blue uncorrected Green uncorrected MEER Clock Dithering Off eese LLL To gain access to the secondary service menu 1 Make sure that the control panel display reads Ready 2 Press MENU ENTER 3 Press2 on the keypad You can gain access to the secondary service menu from any other menu by pressing 2 4 Use the lt or gt button to navigate the secondary service menu 236 Chapter6 Tr
254. t side door Note The back cover can be removed without removing the left side door but removing the back cover removes the support for the left side door which leaves it vulnerable to breakage 2 Open the straight through output door ENWW External components 123 3 Remove two screws callout 1 Figure 5 43 Remove the back cover 1 of 2 Note The back cover has two tabs not shown one on the side of the printer and one on the bottom of the printer You can use a screwdriver to press on the side tab 4 Press down and hold the two fuser release levers callout 2 and pull off the back cover Figure 5 44 Remove the back cover 2 of 2 Reinstallation tip When reinstallilng the back cover make sure that the two fuser release levers feed through the slots in the back cover 124 Chapter 5 Removal and replacement ENWW Printer top cover 1 Separate the printer from the scanner see Separation of the scanner from the printer Remove the left side door right side cover and back cover see External components and open the print cartridge door 2 Remove two screws on the sides of the printer callout 1 Remove the four large screws on the top of the printer callout 2 and then lift the cover off the printer Figure 5 45 Remove the printer top cover Front cover assembly The front cover assembly is composed of three pieces e the print cartridge door e the front cover the frame that surroun
255. talled To clear the drum surface of potential and to clean the primary charging roller To keep the product ready to print To stabilize the photosensitive drum sensitivity in preparation for printing To clean the transfer charging roller To form images on the photosensitive drum based on the VIDEO signals VDO VDO that the formatter sends and to transfer the toner image onto the media When the formatter sends the pickup command the printer enters the INTR period immediately after the end of the LSTR period To deliver the last page To clean the primary charging roller Basic sequence of operation formatter to printer 69 The timing diagram in Figure 4 2 Printer timing diagram illustrates which components are affected during each of the periods in the basic sequence of operation for the printer E 7 ee le 7 EAM Linoqy S a 8 L inoqy EE NI SSSSASSSSSSS 1o moqy Linoqy 0 jnoqy 270 moq 0 noqy 0 0 1noqv 6 01noqy SS 6 01noqv 6 0 Inoqy 103002 enje1eduie sjeeus ueeweg A8IS HlS1 1NIHd HLINI AGLS LYM 39998 spuooeg iun LE ULZA l to moqy E NENNEN 6 Linoqy Linoqy S oi1noqy 2 01noqy yy inoqy JONUOD einjejeduje ju d L o1noqy es u A NENNEN Dodo LLL l ee eee sss E NENNEN 103002 2 001 L01noqy epoi
256. te a scan None The product cannot transmit scan information to a computer Press MENU ENTER to clear the message Allow the product to finish the job or press canceL to cancel the job Press MENU ENTER to program the one touch or speed dial To program a group dial press CANCEL and use the control panel menu to create a new group Press cance if you do not want to program the one touch or speed dial Clear the jam The job should continue to print If it does not try reprinting the job If media jams frequently see Maintenance Wait until the computer scan has finished or cancel the scan from the computer software or press CANCEL Make sure that the connection cable is not loose or damaged Replace the cable if necessary and try the scan again None The product has cleared job Re enter any appropriate job settings settings Control panel messages 173 Critical error messages Critical error messages can indicate some kind of failure Cycling the power might fix the problem If a critical error persists the product might require service Table 6 2 Critical error messages Control panel message Event Description Recommended action log error message None The product has experienced an Turn off the power switch wait at internal hardware error least 20 minutes and then turn on the power switch and wait for the product to initialize Check the cabling connections to the heating element If a su
257. tective housings and external covers the laser beam cannot escape during any phase of normal user operation Using controls making adjustments or performing procedures other than those specified in this manual can result in exposure to hazardous radiation Canada DOC regulations This equipment complies with Canadian EMC Class B requirements Conforme la classe B des normes canadiennes de compatibilit lectromagn tiques CEM gt gt 22 Chapter 1 Product information ENWW ENWW Laser statement for Finland LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP LaserJet 3380 all in one laserkirjoitin on kayttajan kannalta turvallinen luokan 1 laserlaite Normaalissa k yt ss kirjoittimen suojakotelointi est lasers teen p syn laitteen ulkopuolelle Laitteen turvallisuusluokka on m ritetty standardin EN 60825 1 1994 A11 1996 A2 2001 mukaisesti VAROITUS Laitteen kayttaminen muulla kuin kaytt6ohjeessa mainitulla tavalla saattaa altistaa kayttajan turvallisuusluokan 1 ylitt v lle nakymattomalle lasers teilylle VARNING Om apparaten anvands pa annat s tt an i bruksanvisning specificerats kan anvandaren uts ttas for osynlig laserstr lning som verskrider gr nsen f r laserklass 1 HUOLTO HP LaserJet 3380 all in one kirjoittimen sisalla ei ole kayttajan huollettavissa olevia kohteita Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkil Tallaiseksi huoltotoim
258. telephone cord from the wall plug in a telephone and try making a call Plug the product phone cord into a jack for another phone line Try a different phone cord If the error persists check the flat flexible cable between the LIU and the formatter Reseat or replace the cable Update the firmware See Updating or recovering the firmware code If the error persists replace the LIU Device error enter to cont None An internal error occurred in the Press MENU ENTER to resume the job product Device is busy The product is currently in use None A piece of media is jammed in the ADF tray None Media in the ADF tray was not picked up Try again later Doc feeder jam Clear Reload Document feeder mispick Reload ENWW Wait for the product to finish the current job Open the document release door clear the jam close the document release door and reload the paper into the ADF tray If the error persists replace the ADF separation pad and ADF pickup roller Remove the media from the ADF tray and then reload it If the error persists replace the ADF pick roller and the ADF separation pad Control panel messages 167 Table 6 1 Alert and warning messages continued Control panel message Event Description Recommended action log error message Door open or no The print cartridge door is open or Check that the print cartridge the print cartridge is not installed door and left si
259. th a qualified electrician Do not touch the contacts on the end of any of the sockets on the HP LaserJet 3380 all in one Replace damaged cords immediately Unplug this product from wall outlets before cleaning Do not install or use this product near water or when you are wet Install the product securely on a stable surface Install the product in a protected location where no one can step on or trip over the power cord and the power cord will not be damaged If the product does not operate normally see the online user guide Refer all servicing questions to qualified personnel ENWW Table of contents 1 Product information Product configuration essen eee a AAAA en nere n ener nene enne 2 Hardware descrlptlOn irren rper rre agas eta Cc een Xen eae qu NER TRE a ete e eran 2 Firmware description cccecccceceeeeeeeeeaeceeeeeeeeseeeaaaaaaeceeeeeeeeseccaaecaeeseeeesessnsacaeeeeeseneess 2 Software and supported operating systems sssssssssssssseeeeenennene 2 Product Teatlles 5 rper ere eene thee e ar Rege etm i Ves eee ne erue eai 4 Overview OF prOQUCt i4 eiie cresce rie iret aa e eee ee veal ds anes perde n do eta eR Eee eaters 5 Hardware components 0 0 2 2 ccceeeeeeeeecee cee eeeeeeeeeseceacaecaeeeeeeeesesecsaeaaecaeeeeeeeseesecseccacaeeeeeeenees 5 Product identification cicstececeeesitariea unc aeeccdedides ten ion E ieee vias iaa bam aed a a 6 Model and
260. ting an analog representation of the raster line If the ADF is being used the document then advances in the ADF to the next raster line If the flatbed is being used the scanner module advances to the next raster line This advancing and collection process continues to the end of the sheet The image data is collected in the motor controller board where it is processed and sent to the formatter The formatter then handles the image data outputting it as a copy sending it through the LIU as a fax or directing it to the computer as scanner output The image data collected for scans is 600 pixels per inch ppi The image data collected for copies is 300 ppi Each pixel has 8 bits for each of the three colors 256 grayscale levels for each color or a total of 24 bits per pixel 24 bit color 76 Chapter 4 Operational overview ENWW ENWW Scanner operation At startup and periodically at other times the scanner assembly moves systematically to locate its home position It then calibrates to a white strip located under the glass at the right end of the scan tub If the product detects a document in the ADF when a copy or scan is initiated from the software or the control panel the scan module moves to the left side of the scan tub and stops The image is acquired as the paper is fed through the ADF past the scanner module If no document is detected in the ADF the scan module acquires the image from the flatbed glass while slowly movin
261. tion although it could be caused by other internal problems that cause data generation for transmission to stall The product has originated a fax session without error correction not V 34 Transmission of an image has been abandoned after a timeout when no data has become ready for transmission This is most likely caused by a low memory condition although it could be caused by other internal problems that stall the data generation for transmission The product has answered a fax session and completed the initial V 34 handshake but has been unable to detect any T 30 frames This failure is caused by either compatibility problems with certain machines or line conditions The product has failed to complete phase 3 of the initial V 34 handshake after answering a fax session This is usually caused by poor line conditions although it might be a compatibility issue with certain machines or line conditions The product has failed to successfully negotiate the initial V 8 handshake with the remote machine after answering a fax session Typically this occurs when the calling machine is not fax capable It might also be a compatibility issue with certain machines or line conditions An unexpected T 30 frame has been received between pages during a multipage V 34 reception This is almost certainly a compatibility problem with the remote machine and might be caused by an error with the implementation of the remote machine
262. tively charged unexposed areas 4 Transfer stage During this process the toner image on the drum surface is transferred to the media The transfer roller applies a positive charge to the back of the media which attracts the negatively charged toner on the drum surface to the media After separation the drum is cleaned and conditioned for the next image 5 Separation stage During this process the media separates from the drum To stabilize the feed system and prevent toner dropouts on the printed image at low temperature and humidity the static eliminator reduces the charge on the back of the media Printer functions and operation 85 CAUTION 6 Fusing stage During this process the heat and pressure fuse the toner into the media to produce a permanent image The media passes between a heated fusing element and a soft pressure roller which melt the toner and press it into the media 7 Drum cleaning stage During this process the cleaning blade is in contact with the surface of the drum at all times As the drum rotates during printing the cleaning blade wipes excess toner off the drum and stores it in the waste toner receptacle Print cartridge As the focal point of the image formation system the print cartridge contains toner and houses the cleaning conditioning and developing stages of the process The print cartridge contains the photosensitive drum primary charging roller developing station toner cavity and c
263. to the type of printer driver or the HP Toolbox media being used Large amounts of toner are scattered around the characters The media resistivity is too high Use a different media Make sure that the media meets specifications detailed in the HP LaserJet Printer Family Print Media Guide Turn the stack of media over and put it back in the tray Use media that is designed for laser printers 186 Chapter6 Troubleshooting ENWW Note ENWW Vertical white stripes appear AaBbCc AaBbGc AaBibCc AaBbCc AaBbCc The media does not meet HP s specifications Make sure that the media meets specifications for example it is too moist or too rough detailed in the HP LaserJet Printer Family Print Media Guide The toner is low Gently shake the print cartridge back and forth to redistribute the toner Solving scanning copying image quality problems Some image quality problems can be isolated by performing printer functional tests See Functional checks Image quality problems can also be caused by using cables that are not IEEE 1284 compliant Pages do not print The product is not plugged in or the power Make sure that the product is plugged into a live Switch is not on wall outlet or power strip and that the power switch is turned on The computer cable is loose Check that the cable between the product and the computer is securely connected The tape was not removed from the
264. tp www connect online hp com for HP partners HP Customer Care Call Centers http www hp com support callcenters Information for contacting HP call centers in specific countries regions HP Online Technical Support http www hp com support Software drivers support documentation and answers to frequently asked questions HP Technical Training North America http Awww compaq com training Classes and schedules Note Select your country region in the select a country or region field at the top right corner of the page Parts http partsurfer hp com Parts information Parts that wear The parts on the product that wear are listed in Maintenance in Table 3 1 Life expectancies of parts that wear Parts are available directly from Hewlett Packard at the following URL http partsdirect hp com 248 Chapter 7 Parts and diagrams ENWW Accessories Memory Table 7 2 Memory modules Product name Dual inline memory module DIMM DIMM DIMM UT 16 MB C7843A DIMM 32 MB C7845A 64 MB C7846A Print cartridges and toner supplies Table 7 3 Print cartridges and toner cloth Product name Print cartridge Print cartridge Toner cloth Cables Table 7 4 Cables and power cords Product name Parallel cable Parallel cable USB cable USB cable Fax telephone cord Power cord 1 8 m 6 feet Power cord 1 8 m 6 feet Power cord 1 8 m 6 feet ENWW 2 meter 6 6 foo
265. trol panel messages indicate this status In addition alert messages warning messages and critical error messages indicate situations that might require some action Note You must use the fax cord that came with the product in order to ensure that the product functions correctly Alert and warning messages Alert and warning messages appear temporarily and might require the user to acknowledge the message by pressing MENU ENTER to resume or by pressing canceL to cancel the job With certain warnings the job might not complete or the print quality might be affected If the alert or warning message is related to printing and the auto continue feature is on the product will attempt to resume the printing job after the warning has appeared for 10 seconds without acknowledgement Note Table 6 1 Alert and warning messages Event log error message Control panel message THHE Group Name Phbook SpeedDial Canceled copy Clear document Canceled scan Clear document Canceled send Clear document Cleaning Mode Wait 1 3 min 166 Chapter6 Troubleshooting Description The product is waiting for you to press a programmed one touch button or enter a speed dial code to a group dial code The cauce button was pressed to cancel the current job while pages were feeding from the ADF The cancel process does not automatically clear the ADF The cAnceL button was pressed to cancel the current job while pages were fe
266. troubleshooting 187 189 width product 7 26 wiring diagrams 243 wrapping jams 88 wrinkled pages troubleshooting 196 writing stage image formation process 85 Index 309 310 Index ENWW La invent 2004 Hewlett Packard Development Company LP www hp com support lj3380 Q2660 90935
267. tter 73 drive roller observing 212 drivers included 2 ordering 248 dropouts troubleshooting 181 185 drum inspecting 179 operations 85 86 rotation functional check 208 troubleshooting 181 drum cleaning stage image formation process 86 DSL troubleshooting 202 duty cycle 2 dynamic random access memory DRAM formatter 73 E ECM 216 EconoMode 74 ECP Extended Capabilities Port interface 73 ECU cables 154 electrical components 276 functions 79 jam detection operations 87 laser scanner operations 84 loads 81 paper feeding operations 86 power system 81 removing 152 troubleshooting 162 edges not printing 180 188 electrical components diagrams and part numbers 276 electrical specifications 8 electrophotographic processes operations 85 testing 207 Index 301 element heating check 208 operations 86 EMC statement for Australia 23 EMI statement for Korea 23 Engine Control Unit See ECU engine test performing 206 Enhanced I O 75 envelopes loading 40 specifications for 37 environmental specifications 7 26 equipment components 5 error correction setting 216 error messages critical 174 European Union regulatory information 24 event log codes 177 exit rollers fuser assembly 86 Extended Capabilities Port ECP interface 73 extended warranty 14 F face down delivery assembly removing 139 face up roller removing 140 faceplate removing and replacing 65 fan assembly removing 142 fasteners types of 2
268. um can be precisely positioned on the page Step 5 The feed assembly drive rollers then advance the media to the transfer area where the toner image on the photosensitive drum is transferred to the media Step 6 After the image is transferred the media enters the fuser assembly where heat from the fuser and pressure from the pressure roller permanently bond the toner image to media The paper delivery sensor PS921 determines that the media has successfully moved out of the fusing area door Step 7 The fuser assembly exit rollers deliver media to either the paper output bin or the straight through output path according to the position of the straight through output path 86 Chapter 4 Operational overview ENWW Figure 4 10 ENWW MAIN MOTOR DRIVE signals POSNS DELIVERY PAPER DETECTION signal ES bin Priority input tra Main input tray ul mesmo eA STU Ta so sg a no a c gt 5 BD 0 a Zz a Zu 9 o o Sg E E O og B u u W ul gt a a rc p 5 a a 9 uL O a E Face up delivery roller 5 a 9 Face down delivery roller a 2 x o adi a a LI Fuser film EM m Ta we M Photosensitive PS921 drum I I Pressure ko roller CN E Pickup _ i D roller Transfer charging O roller 31 I NN GNE EN ng A PSe11 i m Separation pad pso3h i PS911 Paper top sensor PS921 Paper delivery sensor PS931 Paper detection sensor
269. up to 250 sheets of 75 g m 20 Ib bond weight paper less for heavier paper or from 20 to 30 envelopes The priority input tray can hold up to ten sheets of 75 g m 20 Ib bond weight paper one sheet of heavier paper or one envelope The type and quality of media does not meet Make sure that the media meets specifications HP s specifications detailed in the HP LaserJet Printer Family Print Media Guide Solving image quality problems 185 The printed page has curls or waves R AaBoC AaBboC AaBoC AaBoC AaBboC SS Paper curl is inherent to the laser printing Curled paper tends to relax as it cools Place the process it occurs when paper is subjected to paper on a flat surface while it is cooling heat The environment is too warm or too humid Both high temperatures and high humidity levels cause media to curl Move the product to a different environment Use a different media Make sure that the media meets specifications detailed in the HP LaserJet Printer Family Print Media Guide The media was in the input tray for too long Turn the stack of media over and put it back in the tray Rotate the media 180 and put it back in the tray The standard paper path is not working correctly Open the straight through output door on the back of the product and use this paper path The fuser temperature is too high The fuser Select a lighter weight media type from the temperature varies according
270. ur trea eu Red uns RR ERU aai daa qd 113 oli M 114 Scannel PCA T TM EST ADF scanner glass erre re eR E E Eee Ehe apele t adobe eau ds 118 Separation of the scanner from the printer sssssssssssssssssesseeeene 119 Separate the scanner from the printer 119 External componehts 2 2 1 mre aaa EOD eger pn a RON OO aa M eR ERREUR a REIS qM R REN QES 122 Height guides iter et e inp teet abe das 122 Ib S 122 BACK COVER E I IPa Printer top COVOFL ere etes neee a Un aid dest dete aae MER vetu EE deua dn 125 Front cover assembly 5 5 5 2 dte p be aee dE au didit decisa tts aa ipcda 125 Printer assemblies tete tener nex eene rd aea a Edda due aues 130 Laser scanrnier assembly 1 2 Ice tetra aere EEEE Pace rt eee 130 FISIGNU flapper REEL DTE LLL TELE 130 Left and right support covers front corner brackets ssesseee 131 Transfer upper guide assembly eeeeeisieeeeesii eee eee ette denne dna daa aane 132 Hire E p E 132 Line interface unit LIU sssseeeneemm nemen AEAEE AAKE 133 genus T 134 Left bottom frame support ssssssssssssssseereeeeee nennen ementi eren n nennen 135 Fuser assembly 2 t iir e E Eee EE SRM ER e ERR E RR ERR EC ERE had 13
271. uses and ECU pan before rerouting the cables through the hole Printer assemblies 143 Pickup assembly 1 Remove the right side cover print cartridge door front cover front guide assembly and formatter see Printer right side cover Front cover assembly Front guide assembly and Formatter 2 Remove one screw callout 1 Figure 5 75 Remove the pickup assembly 1 of 3 3 Remove two screws callout 2 on the top of the upper metal shield Figure 5 76 Remove the pickup assembly 2 of 3 4 Liftthe upper metal shield callout 3 straight up and remove it 144 Chapter 5 Removal and replacement ENWW 5 Lift the lower metal shield callout 4 straight up and remove it Figure 5 77 Remove the pickup assembly 3 of 3 Paper lift plate assembly and pickup roller shaft 1 Remove the front cover print cartridge door and front guide assembly see Front cover assembly Print cartridge door and Front guide assembly 2 Remove the pickup assembly see Pickup assembly ENWW Printer assemblies 145 3 Remove the solenoid clutch gears callout 1 by releasing the locking tab inside of the printer callout 2 and sliding the gears off of the shaft and away from the left side of the product CAUTION The solenoid clutch gear assembly is made up of two gears with a small compression spring between them Do not separate these gears when removing them or you might lose the spring Figure 5 78 R
272. ving 104 B back cover removing 123 background gray 182 190 base memory 2 battery specifications 10 beam detect BD signal 85 bezel for product control panel removing 110 replacing 65 111 bidirectional communications 73 75 bidirectional ECP 74 billing log 215 bin output capacity 2 printing to 45 bits per pixel bpp maximum 2 black dots troubleshooting printed pages 180 186 scanned images 191 black streaks troubleshooting 190 blinking lights 166 block diagram image formation 85 printer 79 product functions 79 block fax list 215 boot process 73 bpp bits per pixel maximum 2 breaking paper reams 197 Index 299 buffer memory 75 buttons alphanumeric 28 control panel 27 29 bypassing formatter 206 C cables ECU 154 ordering 249 calibration scanner 49 caller ID boxes connecting to product 205 Canada DOC regulations 22 cancel control 28 capacity output bin 2 card stock specifications for 38 cards printing 40 Care Pack HP 14 cartridge door removing 125 cartridges checking 179 209 drum rotation check 208 extending life of 74 high capacity 2 life expectancies 48 operations 85 86 partnumbers 249 recycling 15 refilled 15 removing 98 central processing unit CPU formatter 73 characters misprinted 181 185 charge coupled device CCD operations 76 charging roller operations 85 power supply 82 checklists print cartridge inspection 179 troubleshooting 161 checks drum rotation 208 en
273. y can increase the amount of background shading Move the product to a different location or decrease the background shading by using the HP Toolbox The print cartridge needs to be replaced Replace the print cartridge Toner smears appear on the printed page AaBbCc AaBb c AaBbCc AaBL Cc AaBbCc If the toner smears appear on the leading edge Wipe the media guides with a dry lint free cloth of the media the media guides are dirty The media does not meet HP s specifications Make sure that the media meets specifications for example it is too moist or too rough detailed in the HP LaserJet Printer Family Print Media Guide The print cartridge needs to be replaced Replace the print cartridge 182 Chapter6 Troubleshooting ENWW Toner smears appear on the printed page AaBbCc AaBb Cc AaBbCc AaBb Cc AaBbCc The fuser temperature is too low The fuser In the Paper tab of the driver under Type is temperature varies according to the type of select the appropriate media type from the drop media being used down list Perform the heating element check See Heating element check If the error persists replace the heating element If after replacing the heating element the error persists replace the ECU The toner is loose and it does not stay attached to the printed page AaBEXCc AO acc The media does not meet HP s specifications Make sure that the media meets
274. y heating element Dc power distribution The dc power distribution circuitry located on the ECU distributes 3 3 Vdc 5 Vdc 24 Vdc and 32 Vdc as follows ENWW Printer functions and operation 81 e 3 3 Vdc Formatter Laser beam detect circuitry ECU Photosensors LIU ADF sensors Control Panel Formatter ECU Laser beam detect circuitry LIU e 24 Vdc Printer paper path motor Exhaust fan Laser scanner motor Solenoid Formatter routing only High voltage power supply Fuser safety circuit Scanner CCD e 32 Vdc ADF motor Scanner motor Formatter routing only High voltage power distribution The high voltage power supply applies an overlap of dc and ac voltage to the primary charging roller and the developing roller This circuit also applies a positive or negative dc voltage to the transfer roller according to the instructions from the engine control unit 82 Chapter 4 Operational overview ENWW This circuit also controls the image density by changing the primary ac voltage and the developing ac bias according to the print density setting Figure 4 7 High voltage power supply circuit shows the high voltage power supply circuit ECU px cec eese erc uie UU TI OUI E I ke deese eec I l High voltage power supply circuit l i IC201 l i
275. y scan fax button is pressed until the STAGE period STAGE From the end of CALIBRATION until the SCAN period SCAN For an ADF scan From the end of the brief pause that follows the STAGE period until the EJECT or following page STAGE period For a flatbed scan From the end of CALIBRATION until the REHOME period EJECT ADF only From the end of the SCAN period until the original document page is completely ejected from the scanner REHOME From the end of the EJECT period ADF or the SCAN period flatbed until the Ready message appears on the control panel display Chapter 4 Operational overview To compensate for variability in the scanning system For an ADF scan to position the scanner under the ADF scanning window and then to position the original document s leading edge at the scanning position For a flatbed scan to position the scanner at the document origin position before scanning the original To scan one page of the original document To clear the last page of the original document from the scanner To return the scanner to the home position Calibration is performed by moving the scanner back and forth several times near the home position If the previous period was STANDBY or POWERSAVE a short delay occurs The message Scanner Bulb warming up appears on the control panel display during this delay For an ADF scan the page feeds partway into the scanner then stops
276. yl alcohol to clean the connections Figure 6 4 Print cartridge high voltage connection points right side Figure 6 5 Print cartridge high voltage connection points left side 210 Chapter6 Troubleshooting ENWW Figure 6 6 Figure 6 7 ENWW To check the high voltage connector assembly The assembly uses three spring loaded pins to contact the print cartridge drum ground callout 1 charging callout 2 and developing roller callout 3 Verify that the pins are not dirty or corroded and that the spring loading action is functional If the pins are dirty clean them using isopropyl alcohol only If they are damaged replace the high voltage connector assembly High voltage connector assembly right side High voltage connector assembly left side Paper path check If media is not being picked up or is not moving through the paper path you might want to Observe all of the paper motion activities Overriding the door interlock SW301 allows you to observe these activities e motor rotation e solenoid action e kick plate motion Functional checks 211 e paper pickup roller motion e drive roller transfer roller fuser roller and gear and delivery roller motion To override SW301 Figure 6 8 Overriding SW301 1 Open the left side door and the print cartridge door Disengage the two print cartridge door arms 2 Install the print cartridge which will press SW301 Press down the laser sc

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