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HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC HP ENVY m7

1. Remove the battery see Battery on page 42 Remove the optical drive see Optical drive on page 43 Remove the top cover from the base enclosure see Base enclosure on page 46 Remove the WLAN module see WLAN module on page 59 Remove the subwoofer see Subwoofer on page 63 Oo amp A or o Remove the system board see System board on page 67 Remove the solid state drive 1 Turn the system board updside down 2 Remove the Phillips screw 1 that secures the solid state drive to the system board The solid state drive tilts up Component replacement procedures 71 3 Remove the solid state drive 2 fx t 4 Reverse this procedure to install the solid state drive Speakers Description Spare part number Speaker Kit includes left and right front speakers and cables for HP ENVY 17 Notebook PC 763717 001 computer models Speaker Kit includes left and right front speakers and cables for HP ENVY 15 Notebook PC 762502 001 computer models Before removing the speakers follow these steps Before removing the Speakers follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system N Disconnect all external devices connected to the computer 72 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 3 Disconnect the power fr
2. Z CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic 36 Chapter4 Removal and replacement procedures preliminary requirements Cables and connectors Z CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Drive handling CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a disket
3. and then select HP Recovery Manager 2 Select Remove Recovery Partition and follow the on screen instructions to continue Restore and recovery 89 9 Ubuntu Linux Backing up restoring and recovering Recovery after a system failure is as good as your most recent backup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup Performing a system recovery The Deja Dup Restore Tool allows you to repair or restore the computer to its original factory state You can create an image restore DVD using an optional external DVD RW optical drive You can also create a restore image on a USB storage device Z CAUTION Using Restore completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed The recovery tool reinstalls the original operating system and programs and drivers that were installed at the factory Software drivers and updates not installed at the factory must be manually reinstalled Personal files must be restored from a backup y NOTE HP recommends that you create the image restore in the event of a system failure Creating the restore DVDs The restore creation software creates a set of system restore discs using blank writable DVDs DVD R or DVD R HP recommends using blank DVD R discs from a manufacturer you trust becau
4. 21 78 spare partnumbers 31 finger print reader board spare part numbers 27 fingerprint reader spare part numbers 32 33 fingerprint reader board removal 76 spare part number 76 fingerprint reader identifying 12 fn key identifying 13 G graphics product description 1 H hard drive product description 2 removal 66 spare part numbers 28 34 66 specifications 95 Hard Drive Hardware Kit spare part number 22 26 hard drive light 6 hardware kit spare partnumbers 29 32 HDMI port identifying 7 HDMI to VGA adapter spare part number 28 HDMI to VGA adapter spare part number 27 heat sink removal 79 spare partnumbers 21 31 32 79 HP PC Hardware Diagnostics UEFI downloading 84 using 83 HP Recovery Manager 87 correcting boot problems 88 starting 87 HP Recovery media creating 85 recovery 88 HP Recovery partition 87 recovery 87 removing 88 l integrated numeric keypad identifying 13 internal cards product description 3 internal display switch identifying 9 internal microphones identifying 9 J jacks audio out headphone audio in microphone 6 network 7 RJ 45 network 7 K keyboard product description 4 keys action 13 esc 13 fn 13 Windows 13 L labels Bluetooth 15 Microsoft Certificate of Authenticity 15 regulatory 15 serial number 15 service 15 wireless certification 15 WLAN 15 latch battery release 14 left control zone identifying 10 lights AC adapter 7 caps lock 11 ha
5. 6 Chapter 2 External component identification Left side Ey NOTE Refer to the illustration in this section that most closely matches your computer Component E OO Power connector Description Connects an AC adapter 2 5 f AC adapter light e Amber The battery is charging e White The AC adapter is connected and the battery is charged e Off The computer is using battery power Security cable slot NOTE On HP ENVY 15 Notebook PC models the security cable slot is located on the right side Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 4 RJ 45 network jack status lights Connects a network cable White The network is connected e Amber Activity is occurring on the network 6 Vents 2 HDMI port Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed HDMI device 7 USB 3 0 charging powered port Connects an optional USB device such as a keyboard mouse external drive printe
6. 750 GB 5400 RPM hybrid V v 741727 001 45 W AC adapter non PFC S 3 wire 4 5 mm v v 747375 005 Hard drive 1 5 TB 5400RPM SATA RAW 9 5 mm v v 755530 001 Power cord for use in North America 3 pin black 1 0 m v v 753076 005 WLAN Broadcom BCM43142 802 11 bgn 1x1 Wi Fi BT4 0 HMC combo v v adapter For use only with HP ENVY 17 Computer models or HP ENVY 15 Computer models 755530 001 Power cord for use in the United States 3 pin black 1 0 m v v 755530 011 Power cord for use in Australia 3 pin black 1 0 m V 755530 021 Power cord for use in Europe 3 pin black 1 0 m v v 755530 031 Power cord for use in the United Kingdom and Singapore 3 pin black 1 0 v v m 755530 081 Power cord for use in Denmark 3 pin black 1 0 m V v 755530 111 Power cord for use in Switzerland 3 pin black 1 0 m v v 755530 201 Power cord for use in Thailand 3 pin black 1 0 m V 755530 291 Power cord for use in Japan 3 pin black 1 0 m v 755530 AA1 Power cord for use in China 3 pin black 1 0 m v 755530 AB1 Power cord for use in Taiwan 3 pin black 1 0 m v 755530 AD1 Power cord for use in South Korea 3 pin black 1 0 m V 28 Chapter3 Illustrated parts catalog Spare part Description Regulatory Model Numbers number TPN Q141 TPN Q140 755530 D61 Power cord for use in India 3 pin black 1 0 m v 756743 001 4 cell 41 WHr 2 8A H Li ion battery v vV 755530 AR1 Power cord for use in So
7. Color coordinate white 0 313 0 329 Color tolerance White 0 02 Color tolerance W R G B 0 03 Color gamut 45 typical Hard drive specifications 1 5 TB 5400 rpm 1 TB 750 GB 500 GB Dimensions Height 9 5 mm 9 5 mm 9 5 mm 9 5 mm Width 70 mm 70 mm 70 mm 70 mm Weight 107 g 107 g 115g 101g Interface type SATA SATA SATA SATA Transfer rate 145 MB sec 145 MB sec 100 MB sec 100 MB sec Security ATA security ATA security ATA security ATA security Seek times typical read including setting Single track 2 0 ms 2 0 ms 1 5 ms 3 ms Average 12 ms 12 ms 11 ms 13 ms Maximum 22ms 22ms 14 ms 24 ms Logical blocks 2 930 277 168 1 953 525 168 1 465 149 168 1 048 576 000 Disc rotational speed 5400 rpm 39 6 cm 15 6 in display specifications 95 1 5 TB 5400 rpm 1 TB 750 GB 500 GB Operating temperature 5 C to 55 C 41 F to 131 F 1 TB 1 trillion bytes and 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly NOTE Certain restrictions and exclusions apply Contact technical support for details DVD RW SuperMulti Double Layer Combination Drive specifications Applicable disc Read CD DA CD E G CD MIDI CD TEXT CD ROM CD ROM XA MIXED MODE CD CD I CD I Bridge Photo CD Video CD Multisession CD Photo CD CD EXTRA Portfolio CD R CD RW CD R CD RW DVD ROM DVD 5 DV
8. Kit for use with HP ENVY 15 Notebook PC computer touch screen 763568 001 models includes left and right wireless antenna cables and transceivers 4 Webcamera microphone module 762521 001 5 Webcamera microphone module for Touchscreen models 762545 001 6 Display panel cable 720238 001 For HP ENVY 17 Notebook PC computer models SXGA cable for non Touchscreen models 765785 001 SXGA cable for Touchscreen models 765786 001 For HP ENVY 15 Notebook PC computer models HD cable for non Touchscreen models 762519 001 HD cable for Touchscreen models 763572 001 Full HD cable for non Touchscreen models 762544 001 Full HD cable for Touchscreen models 763590 001 7 Panel Bracket included with the Display Brackets on select models 8 Display bezel includes 2 rubber screw covers For HP ENVY 15 Notebook PC computer models 763571 001 For HP ENVY 17 Notebook PC computer models 763696 001 9 17 3 in WLED HD BrightView display panel 720223 001 17 3 in antiglate HD WLED for Touchscreen computer models 763931 001 17 3 in BrightView HD LED for non Touchscreen computer models 763932 001 17 3 in anitglare Full HD LED for non Touchscreen computer models 763933 001 17 3 in anitglare Full HD WLED for Touchscreen computer models 763934 001 15 6 in anitglare HD WLED for Touchscreen computer models with bezel 763575 001 15 6 in BrightView HD LED for non Touchscreen computer models 763581 001 15 6 in anitglare Full HD WLED for Touchscreen computer
9. Z CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V 38 Chapter4 Removal and replacement procedures preliminary requirements Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static sa
10. an angle 3 Ef NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration 60 Chapter6 Removal and replacement procedures for Authorized Service Provider parts TouchPad button board Description Spare part number NOTE Some models have the touchpad button board spared with the top cover Removal is only required on select models TouchPad button board includes cable for use with HP ENVY 15 Notebook PC computer 763790 001 models TouchPad button board includes cable for use with HP ENVY 17 Notebook PC computer 763712 001 models Before removing the TouchPad button board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 42 5 Remove the optical drive see Optical drive on page 43 6 Remove the top cover from the base enclosure see Base enclosure on page 46 Remove the TouchPad button board 1 Turn the top cover upside down with the front toward you 2 Remove the two broadhead screw
11. base enclosure see Base enclosure on page 46 Remove the WLAN module see WLAN module on page 59 Remove the subwoofer see Subwoofer on page 63 Remove the system board see System board on page 67 Remove the RTC battery A Use a thin non conductive tool to remove the RTC battery 1 from the socket on the system board o g i Ner Reverse this procedure to install the RTC battery on computer models When installing the RTC battery make sure the sign faces up Component replacement procedures 75 Fingerprint reader board select models only Description Spare part number Fingerprint reader board for use only on select HP ENVY 15 Computer Notebooks models 763789 001 Fingerprint reader board for use only on select HP ENVY 17 Computer Notebooks models 763711 001 Before removing the Fingerprint reader board follow these steps ti w N o No 9 goe Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 42 Remove the optical drive see Optical drive on page 43 Remove the top cover from the base enclosure see Base enclosure
12. ceeeeeeeeeeeenceeeeeeeeaaeeeeeeeenaeeeeeseenaaees 91 Backing Up your INFOFMATION aceite ceeeakee s A A AAAA ATA 91 yes oT ee lols 10 amare ener let eene ee r a a 93 Computer specifications sssrini a a ladaedeians adds a A aaae 93 43 9 cm 17 3 in HD display specifications s rsssrirnnnsnnnninennnnnnnninnnn naai ninian ANRA Aa 94 39 6 cm 15 6 in display SPECIFICATIONS 2 eee eee e ee eeeeeeee iiaa anaE AARNE STREE 95 Hard drive specifications iii iscescdeate aiseanna ta R aesldoesia auateaa ANETA A E AREG 95 DVD RW SuperMulti Double Layer Combination Drive specifications ceseeceeceeeeeeeeeees 96 11 Power Cord Set requirements i sacihinaniiaeninninainniennnameiimminiadin a a 97 Requirements for all countries ccccccccceceeeeeeeeeeeeeeceeaeeecceeeeeee a aa aaa aai a Eai 97 Requirements for specific countries and regions cecceeccseccecceeeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeteeettteteeeenees 97 aee e E E EE E E A E E E A 99 JEE EPE E A EE E E E E A RE E E E ats ad E A E E A 100 1 Product description Category Product Name Description HP ENVY 17 Notebook PC HP ENVY m7 Notebook PC HP ENVY 15 Notebook PC Processors Processors are attached to the system board e Intel Quad Core i7 4710 HQ 2 50 GHz SC turbo up to 3 50 GHz processor 1600 MHz 6 0 MB L3 cache 47 W for use with HP ENVY 15 and 17 Notebook PC models available for Windows 8 1 e Intel Du
13. down arrow next to Backup location and select the USB device from the drop down list Ey NOTE If the USB device is not listed in the drop down list for Backup Location select Local Folder and then click the Choose Folder button Select the USB device from the panel on the left side of the Choose Folder window and click OK Select Overview from the panel on the left side of the window and then click Backup Now 4 Follow the on screen instructions Performing recovery using the restore media Ey NOTE The following procedure uses the F11 BIOS Recovery feature to perform the recovery If possible back up all personal files Shut down the computer Be sure the restore DVD or USB device is connected to the computer Restart the computer ee ee Oa Using the arrow keys select Recovery and then press enter 6 Follow the on screen instructions Ey NOTE If you are unable to boot start up your computer with the primary operating system and you did not create a system recovery disc you must purchase an Ubuntu Operating System DVD to reinstall the operating system For additional information refer to the Worldwide Telephone Numbers booklet for more information Backing up your information You should back up your computer files on a regular schedule to maintain a current backup You can manually back up your information to an optional external drive a network drive discs or the Ubuntu One website Back up your system
14. for use only on HP ENVY 15 Computer models in Portugal with v backlit keyboard 763578 141 Top cover for use only on HP ENVY 15 Computer models in Turkey with v backlit keyboard 763578 151 Top cover for use only on HP ENVY 15 Computer models in Greece with v backlit keyboard 763578 161 Top cover for use only on HP ENVY 15 Computer models in Latin America V with backlit keyboard 763578 171 Top cover for use only on HP ENVY 15 Computer models in Saude Arabia v with backlit keyboard 763578 211 Top cover for use only on HP ENVY 15 Computer models in Hungary with V backlit keyboard 763578 251 Top cover for use only on HP ENVY 15 Computer models in Russia with V backlit keyboard 763578 261 Top cover for use only on HP ENVY 15 Computer models in Bulgaria with v backlit keyboard 763578 271 Top cover for use only on HP ENVY 15 Computer models in Romania with V backlit keyboard 763578 281 Top cover for use only on HP ENVY 15 Computer models in Thailand with v backlit keyboard 763578 291 Top cover for use only on HP ENVY 15 Computer models in Japan with v backlit keyboard 763578 A41 Top cover for use only on HP ENVY 15 Computer models in Belgium with v backlit keyboard 763578 AB1 Top cover for use only on HP ENVY 15 Computer models in Taiwan with v backlit keyboard 763578 AD1 Top cover for use only on HP ENVY 15 Computer models in South Korea v with backlit keyboard 763578 B31 Top cover for use only on HP ENVY 15 Computer models for Internationa
15. in Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS see Starting Setup Utility BIOS on page 82 2 Use the arrow keys to select Main 3 To exit Setup Utility BIOS without saving your changes use the arrow keys to select Exit select Exit Discarding Changes and then press enter 4 Select Yes 82 Chapter 7 Windows Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI Downloading a BIOS update Z CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen type hp support assistant and then select the HP Support Assistant app 2 Click Updates and tune ups and then click Check for HP updates now Follow the on screen instructions At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on
16. models with bezel 763576 001 15 6 in anitglare Full HD LED for non Touchscreen computer models with bezel 763582 001 Display hinges not illustrated For HP ENVY 15 Notebook PC computer models For use with non touchscreen computer models 762520 001 24 Chapter 3 Illustrated parts catalog Item Component Spare part number For use with touchscreen computer models 763105 001 For HP ENVY 17 Notebook PC computer models For use with non touchscreen computer models 763706 001 For use with touchscreen computer models 765356 001 Display assembly subcomponents 25 Mass storage devices Item Component Spare part number 1 Optical drive For use on HP ENVY 17 Notebook PC computer models equipped with a touch or a non TouchScreen display assembly DVD RW Double Layer SuperMulti 763707 001 DVD Disc with R W Double Layer SuperMulti drive in natural silver 776917 001 Blu ray Disc R RW with SuperMulti 776919 001 For use on HP ENVY 15 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly DVD Disc with R W Double Layer SuperMulti drive 763579 001 Blu ray Disc writer with SuperMulti R RW Double Layer 763580 001 2 Hard drive 1 5 TB 5400 RPM 747375 005 1 TB 5400 RPM 778192 005 1 TB 5400 RPM hybrid 731999 005 750 GB 5400 RPM 778190 005 750 GB 5400 RPM hybrid 732001 005 500 GB 5400 RPM for use with HP ENVY 15 Notebook PC computer models 77818
17. off is reinstated when the computer is turned back on When num lock is turned on it can be used like an external numeric keypad Top 13 Bottom E NOTE Your computer may look slightly different from the illustration in this section EE Component Description 1 Battery lock Locks the battery in the battery bay 2 Battery bay Holds the battery 3 A Battery release latch Releases the battery 4 Vents 6 Enable airflow to cool internal components NOTE The number of vents vary by NOTE The computer fan starts up automatically to computer model cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 5 HP Triple Bass Reflex Subwoofer Provides superior bass sound 14 Chapter2 External component identification Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer iy IMPORTANT All labels described in this section will be located in one of 3 places depending on your computer model affixed to the bottom of the computer located in the battery bay or under the service door e Service label Provides important information to identify your computer When contacting support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before y
18. vV models 763787 001 Base enclosure caps for use on HP ENVY 15 Notebook PC computer V models 763788 001 Subwoofer for use on HP ENVY 15 Notebook PC computer models v 763789 001 Fingerprint Reader board for use on HP ENVY 15 Notebook PC computer V models 763790 001 TouchPad board for use on HP ENVY 15 Notebook PC computer models v 763931 001 Display Panel 17 3 in antiglare HD WLED for Touchscreen computer vV models and the Windows 8 Professional operating system 763932 001 Display Panel 17 3 in BrightView HD LED for non Touchscreen computer models and the Windows 8 Professional operating system 763933 001 Display Panel 17 3 in antiglare Full HD LED for non Touchscreen V computer models and the Windows 8 Professional operating system 763934 001 Display Panel 17 3 in antiglare Full HD LED for non Touchscreen v computer models and the Windows 8 Professional operating system 763935 001 Top Cover For use only on HP ENVY 17 Notebook PC computer modelsin the United States with backlit keyboard 763935 031 Top Cover For use only on HP ENVY 17 Notebook PC computer modelsin v the United Kingdom with backlit keyboard 763935 041 Top Cover For use only on HP ENVY 17 Notebook PC computer models in Germany with backlit keyboard 763935 051 Top Cover for use only on HP ENVY 17 Notebook PC computer models in v France with backlit keyboard 763935 061 Top Cover for use only on HP ENVY 17 Notebook PC computer m
19. your computer If the update is more recent than your BIOS make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update Ey NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are revealed on the screen after the download is complete If no instructions are revealed follow these steps 1 From the Start screen type file and then select File Explorer 2 Click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example f ename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions E NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using HP PC Har
20. 1 wireless certification label 15 wireless product description 3 WLAN antenna spare part numbers 29 WLAN antenna kit spare part numbers 31 WLAN antennas identifying 9 WLAN device 15 WLAN label 15 WLAN module removal 59 spare part numbers 3 20 28 29 59 Index 103
21. 356 001 Display brackets with hinges for use with Touchscreen models for HP v ENVY 17 Notebook computer models 765785 001 Display Cable SXGA for non Touchscreen models for HP ENVY 17 v Notebook PC computer models 765786 001 Display Cable SXGA for Touchscreen models for HP ENVY 17 Notebook v PC computer models 766593 001 Solid State drive 256GB M2 SATA 3 MLC v v 766594 001 Solid State drive 256GB M2 SATA 3 TLC V v 773128 501 System board Intel Quad Core i7 4710HQ 2 50 GHz SC turbo up to 3 50 GHz processor 1600 MHz 6 0 MB L3 cache 47 W UMA memory and the Windows 8 Standard operating system for HP ENVY 17 Notebook PC computer models 773128 601 System board Intel Quad Core i7 4710HQ 2 50 GHz SC turbo up to 3 50 GHz processor 1600 MHz 6 0 MB L3 cache 47 W UMA memory and the Windows 8 Professional operating system for HP ENVY 17 Notebook PC computer models 774553 001 Display back cover in natural silver for HP ENVY 17 Notebook PC computer v models 774554 001 Base enclosure for HP ENVY 17 Notebook PC computer models v 774556 001 Top Cover for use only on HP ENVY 17 Notebook PC computer models for use in the United States with TouchPad and backlit keyboard 776917 001 Optical drive DVD Disc with R W Double Layer SuperMulti drive in natural v silver 776919 001 Optical drive Blu ray Disc R RW with SuperMulti for use with HP ENVY 17 v Notebook PC models 778188 005 Hard drive 500 GB 5400 RPM for use with HP ENVY 15 Notebook PC v compu
22. 5mm connector select models only e 90 W 4 5mm connector select models only e 90W EM 4 5mm connector select models only 1 M length power cord Battery life enhancement Operating system Supports the following batteries e 4 Cell battery 41 Whr 2 8 Ah supports fast charge e 4 Cell battery 48 Whr 3 2 Ah supports fast charge Preinstalled e Windows 8 1 64 bit Serviceability End user replaceable parts e Battery e AC adapter e Optical drive In Box HDMI to VGA adapter select models only Chapter 1 Product description 2 External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer 1 From the Start screen type control panel and then select Control Panel 2 Select System and Security select System and then click Device Manager in the left column A list displays all the devices installed on your computer To find out information about system hardware components and the system BIOS version number press fnt esc Locating software To find out what software is installed on your computer A From the Start screen click the down arrow in the lower left corner of the screen Finding your hardware and software information 5 Right side E NOTE Refer to the illustration in this section that most closely matches your computer Component Description 1 i Power light e On The com
23. 763721 601 System board Intel Dual Core i7 4510U 2 0 GHz SC turbo up to 3 1 v GHz processor 1600MHz 4 MB L3 15W discrete memory and the Windows 8 Professional operating system for HP ENVY 17 Notebook PC computer models 763727 501 Intel Core i7 4510HQ 2 0 GHz SC turbo up to x3 1 GHz 1600MHz 4 MB L3 Dual 47 W discrete memory and the Windows 8 Standard operating system for HP ENVY 17 Notebook PC computer models 763727 601 Intel Core i7 4510HQ 2 0 GHz SC turbo up to x3 1 GHz 1600MHz 4 MB L3 Dual 47 W discrete memory and the Windows 8 Standard operating system for HP ENVY 17 Notebook PC computer models 763730 501 System board Intel Dual Core i5 4210U 840M 2 GB 1 7 GHz SC turboup v to 2 7 GHz processor 1600 MHz 3 0 MB L3 cache 15 W discrete memory and the Windows 8 Standard operating system for HP ENVY 17 Notebook PC computer models 32 Chapter 3 Illustrated parts catalog Spare part Description Regulatory Model Numbers number TPN Q141 TPN Q140 763730 601 System board Intel Dual Core i5 4210U 840M 2 GB 1 7 GHz SC turbo up v to 2 7 GHz processor 1600 MHz 3 0 MB L3 cache 15 W discrete memory and the Windows 8 Professional operating system for HP ENVY 17 Notebook PC computer models 763733 001 Top Cover for use only on HP ENVY 17 Notebook PC computer models in V the United States with TouchPad and keyboard 763786 001 USB Board with cable for use on HP ENVY 15 Notebook PC computer
24. 787 001 22 Chapter 3 Illustrated parts catalog Display assembly subcomponents Item Component Spare part number 1 Display back cover includes 2 rubber screw covers For HP ENVY 17 Notebook PC computer models For use with non Touchscreen models 763693 001 For use with Touchscreen models 763694 001 For use with Touchscreen models in natural silver 774553 001 For HP ENVY 15 Notebook PC computer models For use with non Touchscreen models 763569 001 For use with Touchscreen models 763573 001 2 Display brackets For HP ENVY 15 Notebook PC computer models For use with non Touchscreen models 762520 001 For use with Touchscreen models 763105 001 For HP ENVY 17 Notebook PC computer models For use with non Touchscreen models 763706 001 Display assembly subcomponents 23 Item Component Spare part number For use with Touchscreen models 765356 001 3 WLAN Antenna Kit for use with HP ENVY 17 Notebook PC computer non touch 763691 001 models includes left and right wireless antenna cables and transceivers WLAN Antenna Kit for use with HP ENVY 17 Notebook PC computer touch screen 763692 001 models includes left and right wireless antenna cables and transceivers WLAN Antenna Kit for use with HP ENVY 15 Notebook PC computer non touch 762518 001 models includes left and right wireless antenna cables and transceivers WLAN Antenna
25. 8 005 Hard Drive Hardware Kit not illustrated For use with HP ENVY 15 Notebook PC computer models 762504 001 For use with HP ENVY 17 Notebook PC computer models 763705 001 3 256 GB mSATA solid state drive MLC not pictured 766593 001 256 GB mSATA solid state drive TLC not pictured 766594 001 26 Chapter 3 Illustrated parts catalog Miscellaneous parts Component Spare part number AC adapter 45 W AC adapter NPFC RC 4 3 wire 4 5 mm NSlim 741727 001 90 W AC adapter EM PFC SMT 3 wire 4 5 mm for use with HP ENVY 15 Notebook PC 710414 001 computer models only 90 W AC adapter PFC S 3 wire 4 5 mm 710413 001 65 W HP Smart AC adapter non PFC EM 3 wire 4 5 mm for use with HP ENVY 15 Notebook 714657 001 PC computer models only 65 W AC adapter non PFC S 3 wire 4 5 mm 710412 001 HP HDMI to VGA adapter select models only 701943 001 Power cord 3 pin black 1 0 m For use in Australia 755530 011 For use in Denmark Finland Norway 755530 081 For use in Europe 755530 021 For use in India 755530 D61 For use in North America 755530 001 For use in the People s Republic of China 755530 AA1 For use in Switzerland 755530 111 For use in the United Kingdom and Singapore 755530 031 For use in Thailand 755530 201 For use in Japan 755530 291 For use in Taiwan 755530 AB1 For use in South Korea 755530 AD 1 For use in South Africa 755530 AR1 Screw Kit fo
26. Customer Self Repair parts There are several screws that must be removed replaced and or loosened when servicing Customer Self Repair parts Make special note of each screw size and location during removal and replacement Component replacement procedures 41 Battery Description Spare part number 4 cell 41 WHr 2 8AH Li ion battery 756743 001 4 cell 48 WHr 2 3AH Li ion battery 756745 001 Before removing the battery follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery 1 Turn the computer upside down on a flat surface 2 Slide the battery lock latch 1 and then slide the battery release latch 2 to release the battery Ey NOTE The battery release latch automatically returns to its original position 3 Pivot the battery upward 3 and then remove the battery from the computer 4 Reverse this procedure to install the battery 42 Chapter 5 Removal and replacement procedures for Customer Self Repair parts Optical drive NOTE The optical drive spare part kit includes the optical drive connector board and cable The optical drive connec
27. D 9 DVD 10 DVD 18 DVD R DVD RW DVD R DVD RW DVD RAM Write CD R and CD RW DVD R DVD RW DVD R DVD RW DVD RAM Random access time DVD lt 230 ms CD lt 175 ms Cache buffer 2 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 4X DVD R 9 2 700 KB sec 5X DVD RAM 6 750 KB sec Transfer mode 96 Chapter10 Specifications Multiword DMA Mode 11 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries The following requirements are applicable to all countries and regions e The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft e All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used e The power cord sets must have a minimum current capacity
28. ED for Touchscreen computer models with bezel 763576 001 15 6 in BV Full HD LED for non Touchscreen computer models with bezel 763582 001 Webcamera microphone Webcamera microphone module for non touchscreens 762521 001 Webcamera microphone module cable for Touchscreen models 762545 001 Before removing the display panel follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 42 5 Remove the optical drive see Optical drive on page 43 6 Remove the top cover from the base enclosure see Base enclosure on page 46 Remove the display panel 1 Open the computer 2 Disengage the display cable 1 and disconnect the display connector 2 on the left side base of the display panel 52 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 3 On the right side disconnect the WLAN cable 3 and carefully remove the cable from the retaining tabs 4 4 Remove the power connector cover by removing the Phillips screw 1 and lifting the cover 2 Ey NOTE The power connector cover has two screws however the sc
29. ENVY 15 Notebook PC computer models in Portugal with backlit 763578 131 keyboard For use only on HP ENVY 15 Notebook PC computer models in Turkey with backlit 763578 141 keyboard For use only on HP ENVY 15 Notebook PC computer models in Greece with TouchPad and 763578 151 backlit keyboard For use only on HP ENVY 15 Notebook PC computer models in Latin America with backlit 763578 161 keyboard For use only on HP ENVY 15 Notebook PC computer models in Saudi Arabia with backlit 763578 171 keyboard For use only on HP ENVY 15 Notebook PC computer models in Hungary with backlit 763578 211 keyboard For use only on HP ENVY 15 Notebook PC computer models in Russia with backlit 763578 251 keyboard For use only on HP ENVY 15 Notebook PC computer models in Bulgaria with backlit 763578 261 keyboard For use only on HP ENVY 15 Notebook PC computer models in Romania with backlit 763578 271 keyboard For use only on HP ENVY 15 Notebook PC computer models in Thailand with backlit 763578 281 keyboard For use only on HP ENVY 15 Notebook PC computer models in Japan with backlit 763578 291 keyboard For use only on HP ENVY 15 Notebook PC computer models in Belgium with backlit 763578 A41 keyboard For use only on HP ENVY 15 Notebook PC computer models in Taiwan withbacklit 763578 AB1 keyboard For use only on HP ENVY 15 Notebook PC computer models in South Korea with backlit 763578 AD1 keyboard For use only on HP ENVY 15 Notebook PC computer models for Intern
30. HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC HP ENVY m7 Notebook PC Maintenance and Service Guide Copyright 2014 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel is a trademark of Intel Corporation in the U S and other countries Leap Motion the Leap Motion logo and Airspace are the trademarks of Leap Motion Inc and are used here by permission Microsoft and Windows are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition September 2014 Document Part Number 794543 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows 8 This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 8 functionality See http Awww microsoft com for details Software terms By installing copying do
31. P Recovery media you created you can choose from one of the following recovery options System Recovery Reinstalls the original operating system and then configures the settings for the programs that were installed at the factory Minimized Image Recovery select models only Reinstalls the operating system and all hardware related drivers and software but not other software applications Factory Reset Restores the computer to the state its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition select models only allows System Recovery on Windows 8 1 models and Minimized Image Recovery What you need to know HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues HP Recovery media must be used if the computer hard drive fails To use the Factory Reset or System Recovery options you must use HP Recovery media If the HP Recovery media do not work you can obtain recovery media for your system from the HP website For U S support go to http Awww hp com go cont
32. PM 778190 005 750 GB 5400 RPM hybrid 732001 005 Computer major components 21 Item Component Spare part number 500 GB 5400 RPM for use with HP ENVY 15 Notebook PC computer models 778188 005 Hard Drive Hardware Kit not illustrated For use with HP ENVY 15 Notebook PC computer models 762504 001 For use with HP ENVY 17 Notebook PC computer models 763705 001 19 4 cell 41 WHr 2 8A H Li ion battery 756743 001 4 cell 48 WHr 2 3 AH Li ion battery 756745 001 20 Optical drive For use on HP ENVY 17 Notebook PC computer models equipped with a touch or a non TouchScreen display assembly DVD RW Double Layer SuperMulti 763707 001 DVD Disc with R W Double Layer SuperMulti drive NSV 776917 001 Blu ray Disc R RW with SuperMulti 776919 001 For use on HP ENVY 15 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly DVD Disc with R W Double Layer SuperMulti drive 763579 001 Blu ray Disc writer with SuperMulti R RW Double Layer 763580 001 21 Base enclosure For use on HP ENVY 17 Notebook PC computer models and computer models 763695 001 For use on HP ENVY 17 Notebook PC computer models in natural silver 774554 001 For use on HP ENVY 15 Notebook PC computer models 763570 001 22 Base enclosure caps Included in the plastics kit For HP ENVY 17 Notebook PC computer models 763713 001 For HP ENVY 15 Notebook PC computer models 763
33. SATA SSD TLC e 1TB 5400 9 5mm 256 GB M 2 SATA SSD MLC Optical drives Fixed Serial ATA 9 5 mm tray load Supports the following optical drives e DVD RW Double Layer SuperMulti e Blu ray Disc ROM DVD R RW with SuperMulti for use with HP ENVY 17 and 15 Notebook PC Support Zero Power ODD Support M disc External optical drives External USB Serial ATA Chapter 1 Product description Category Audio and video Description 12 7 mm and 9 5 mm tray load Supports the following external optical drives DVD RW DL SuperMulti Dual integrated stereo speakers and subwoofer HD Beats audio HP TrueVision high definition webcam fixed no tilt activity LED 1PC USB 2 0 M JPEG 1280x720 by 30 frames per second Dual array digital microphones with appropriate software beam forming echo cancellation noise suppression Subwoofer Support Dragon Assistant Voice Recognition select models only Ethernet Integrated 10 100 1000 GB network interface card NIC Wireless Integrated wireless local area network WLAN options by way of wireless module Two WLAN antennas built into display assembly Supports Intel Wireless Display WiDi select models only Antenna support for 802 11a b g n with MIMO support 2x2 Compatible with Miracast certified devices Supports the following WLAN formats e Realtek RTL8188EE 802 11 b g n 1x1 Wi Fi Adapter e Qualcomm Atheros AR9485 802 11 b g n 1x1 Wi Fi A
34. W and the Windows 8 Standard operating system Intel Core i5 4210U 850M 1 7 GHz SC turbo up to 2 7GHz 1600 MHz 3 MB L3 Dual15 784331 601 W and the Windows 8 Professional operating system 9 Power Connector For use with HP ENVY 15 Notebook PC computer models 762507 001 For use with HP ENVY 17 Notebook PC computer models 763699 001 10 Memory module PC3L 12800 1600 MHz shared 4 GB 691740 005 8 GB 693374 005 11 Fan 763700 001 12 RTC battery 697917 001 13 256 GB mSATA solid state drive MLC not pictured available on select models 766593 001 256 GB mSATA solid state drive TLC not pictured 766594 001 14 Heat sink includes replacement thermal material For use only on computer models with UMA memory 19 W 763701 001 For use only on computer models with UMA memory 47 W 763702 001 For use only on computer models with discrete memory 19 W 763703 001 For use only on computer models with discrete memory 35 W 763704 001 15 Display Cable For specific Cables see Display assembly subcomponents on page 23 16 Speaker Kit includes left and right front speakers and cables For HP ENVY 17 Notebook PC computer models 763717 001 For HP ENVY 15 Notebook PC computer models 762502 001 17 Subwoofer select models only For HP ENVY 17 Notebook PC computer models 763716 001 For HP ENVY 15 Notebook PC computer models 763788 001 18 Hard drive 1 5 TB 5400 RPM 747375 005 1 TB 5400 RPM 778192 005 1 TB 5400 RPM hybrid 731999 005 750 GB 5400 R
35. actHP For worldwide support go to http welcome hp com country us en wwcontact_us html iy IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you wish to retain Using the HP Recovery partition select models only The HP Recovery partition allows you to perform a system recovery on Windows 8 1 models or a minimized image recovery without the need for recovery discs or a recovery USB flash drive This type of recovery can only be used if the hard drive is still working To start HP Recovery Manager from the HP Recovery partition Restore and recovery 87 1 Press f11 while the computer boots or Press and hold f11 as you press the power button 2 Select Troubleshoot from the boot options menu 3 Select Recovery Manager and follow the on screen instructions Using HP Recovery media to recover You can use HP Recovery media to recover the original system This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly 1 If possible back up all personal files 2 Insert the first HP Recovery disc you created into the optical drive on your computer or into an optional external optical drive and then restart the computer Insert the HP Recovery USB flash drive you created into a USB port on your computer and then restart the computer Ey NOTE If the
36. ager and then select Drivers and Applications Reinstall and follow the on screen instructions e If you want to reset your computer using a minimized image you can choose the HP Minimized Image Recovery option from the HP Recovery partition or HP Recovery media Minimized Image Recovery installs only drivers and hardware enabling applications Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager For more information see Recovering using HP Recovery Manager on page 87 86 Chapter8 Windows 8 1 Backing up restoring and recovering If you want to recover the computer s original factory partitioning and content you can choose the System Recovery option from the HP Recovery media For more information see Recovering using HP Recovery Manager on page 87 If you have replaced the hard drive you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive For more information see Recovering using HP Recovery Manager on page 87 If you wish to remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition on page 88 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state Using the H
37. al Core i7 4510U 2 0 GHz SC turbo up to 3 1 GHz processor 1600 MHz 4 MB L3 15 W for use with HP ENVY 15 and 17 Notebook PC models available for Windows 8 1 e Intel Dual Core i5 4210U 1 7 GHz SC turbo up to 2 7 GHz processor 1600 MHz 3 0 MB L3 cache 15 W for use with HP ENVY 15 and 17 Notebook PC models Chipset Intel HM87 Express Chipset Intel Lynx Point LP PCH integrated in MCP Graphics Internal graphics e Intel HD Graphics 4600 internal graphics e Intel HD Graphics 4400 e Supports HD Decode DX11 and HDMI Switchable discrete graphics e NVIDIA N15P GT GeForce GTX 850M with 4096 MB of dedicated video memory 256Mx16 DDR3 900 MHz x 8 PCs 1 GHz downgraded to 900 MHz e NVIDIA N155 GT GeForce 840M with 2048 MB of dedicated video memory 256Mx16 DDR3 900 MHz x 4 PCs 1 GHz downgraded to 900 MHz Panel 17 3 high definition HD light emitting diode WLED BrightView 1600x900 display wedge 6 0mm SVA Color Gamut 60 supports LVDS 200 nits non touch only 17 3 high definition HD light emitting diode WLED Antiglare 1600x900 display wedge 6 0mm SVA Color Gamut 60 supports LVDS 200 nits touch only 17 3 high definition FHD WLED AntiGlare 1920x1080 wedge 6 0mm WVA Color Gamut 72 supports LVDS 300 nits both touch and non touch 17 3 high definition HD WLED Brightview 1600x900 display wedge 6 0mm SVA Color Gamut 60 supports LVDS 200 nits non touch only 15 6 HD WLED BrightView 1366
38. at the following times e At regularly scheduled times e Before the computer is repaired or restored e Before you add or modify hardware or software To back up your home directory files to the Ubuntu website using the Deja Dup Backup Tool NOTE Before you back up your information be sure you have designated a location to save the backup files 1 Click the System menu icon at the far right of the top panel and then click System Settings gt Backup icon 2 Select Folders from the panel on the left side of the window and beneath Folders to back up select the folders to back up Backing up your information 91 3 4 Select Storage from the panel on the left side of the window click the down arrow next to Backup Location and select Ubuntu One from the drop down list Select Overview from the panel on the left side of the window and then click Back Up Now Ef NOTE The first time you backup your files to Ubuntu One you will need to create an account to sign into Ubuntu One Enter your email address and password into the account sign in boxes and follow the on screen instructions to complete the sign in process To restore backup files iF 3 4 5 6 Click the System menu icon at the far right of the top panel and then click System Settings gt Backup icon Click Restore select the location of the backup files and the folder name and then click Forward Under Restore from When select the da
39. ational with 763578 B31 TouchPad and backlit keyboard For use only on HP ENVY 15 Notebook PC computer models in Slovenia with backlit 763578 BA1 keyboard For use only on HP ENVY 15 Notebook PC computer models in Switzerland with backlit 763578 BG1 18 Chapter 3 keyboard Illustrated parts catalog Item Component Spare part number For use only on HP ENVY 15 Notebook PC computer models in Canada with backlit 763578 DB1 keyboard For use only on HP ENVY 15 Notebook PC computer models in Nordic regions with backlit 763578 DH1 keyboard For use only on HP ENVY 15 Notebook PC computer models in Czech and Slovakia with 763578 FL1 backlit keyboard For use only on HP ENVY 17 Notebook PC computer models For use only on HP ENVY 17 Notebook PC computer models in the United States with 763733 001 keyboard For use only on HP ENVY 17 Notebook PC computer models in the United States with 763935 001 backlit keyboard Top Cover For use only on HP ENVY 17 Notebook PC computer models in the United 763935 031 Kingdom with backlit keyboard Top Cover For use only on HP ENVY 17 Notebook PC computer models in Germany with 763935 041 backlit keyboard Top Cover for use only on HP ENVY 17 Notebook PC computer models in France with 763935 051 backlit keyboard Top Cover for use only on HP ENVY 17 Notebook PC computer models in Italy with backlit 763935 061 keyboard Top Cover for use only on HP ENVY 17 Noteboo
40. ayer Combo Drive spare part numbers 22 26 Bluetooth label 15 boot order changing HP Recovery Manager 88 bottom 15 buttons left TouchPad 10 power 12 right TouchPad 10 C cable spare part numbers 29 31 caps lock light identifying 11 chipset product description 1 components bottom 14 display 9 left side 7 right side 6 top 10 computer major components 16 computer specifications 93 connector power 7 control zone 10 D deleted files restoring 86 Disc Blu ray Read Write with SuperMulti DVD R RW Double Layer Combo Drive spare part numbers 43 Disc Read Write with SuperMulti DVD R RW Double Layer Combo Drive spare part numbers 22 26 34 43 display assembly spare part numbers subcomponents 23 display back cover spare part numbers 29 31 34 display bezel spare part numbers 31 display brackets spare part numbers 32 34 display cable spare part numbers 34 display enclosure spare part number 23 51 display hinges spare part numbers 29 display panel removal 51 spare part numbers 24 29 31 33 52 display panel cable removal 57 spare part number display panel product description 1 display specifications 94 95 DVD RW and CD RW SuperMulti Double Layer Combination Drive specifications 96 17 51 24 51 56 esc key identifying 13 Ethernet product description 3 external memory cards product description 3 external optical drive product description 2 F fan removal 78 spare partnumber
41. battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 99 Index A AC adapter 7 spare part numbers 28 AC adapter spare part numbers 27 action keys identifying 13 antenna spare part number 24 51 Antenna Kit spare part number 24 51 audio product description 3 audio out headphone audio in microphone jack 6 B backups 85 for Ubuntu Linux computer models 90 personal information for Ubuntu Linux computer models 91 base enclosure removal 46 spare part numbers 22 29 31 33 34 46 base enclosure caps spare part numbers 32 battery removal 42 spare part number 22 spare part numbers 29 42 battery board removal 62 spare part number 62 spare part numbers 20 32 battery board spare part number 62 battery cover identifying 14 battery lock identifying 14 battery release latch 14 bezel spare part number BIOS determining version 82 24 51 100 Index downloading an update 83 updating 82 Blu Ray Disc Read Write with SuperMulti DVD R RW Double Layer Combo Drive spare part numbers 43 Blu ray Disc Read Write with SuperMulti DVD R RW Double Layer Combo Drive spare part numbers 22 26 34 Blu ray Disc ROM with SuperMulti DVD R RW Double L
42. board 2 F Reverse this procedure to install the Power button board Component replacement procedures 81 7 Windows Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility BIOS includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Starting Setup Utility BIOS To start Setup Utility BIOS turn on or restart the computer quickly press esc and then press f10 Ey NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System B OS can be revealed by pressing fntesc if you are already
43. caeeeeeeeeeeeeetetes 23 Mass Storage CevViCeS sisescuscsece vinta ceriadteadesesdanaccededecaaeauade Cava dened cenivawddav sata naodedivadebeaee ataa Aa ai iTS 26 MISCEIANCOUS PAs ssiarevsteaueceMantideceasliasdsedeayaacceeaaaiancuans aabdcadenvadaandenunsancedte sanadveeessadanuarunedd A a 27 Sequential part number listing ccccccece eee eeeeeeeeeee cae ce eee eee eee eee eeceaaaaaeaeeeeeeeeeeeseeeeeeeccaaccueeeeeeeeeeees 28 4 Removal and replacement procedures preliminary requirements c ccceeseeeeeeeeeeeeeeeeeeeeeeseeeeeteeeeeeeeaes 36 Toolsreg ired iniinda beads laa standin dvaalade a aea daa aa aaee a wiadbidertatipedteilaaundestages 36 Service considerations inani e at i eaa aa a aaa a E aai eaa a Ea aiia 36 Plastic parts siioni a a a aE a A E 36 Cables and connectors cccecccecceeeeeeeeeeeeeeeeeceaaaaecaeecaeeeeeeeeeeeeeeeeedsecaeaaacaaeaeecaeeeeeeeeeess 37 Dive handling isser a sulensesagunuass satoeyiesaudaeeubeavesdetivalanaey 37 GSFOUNGING QUIDEIIMNES nenzssrinnos a A A AE SAAE A 38 Electrostatic discharge damage ceceeeeeeeeeeenneeeeeeeeaeeeseeeeaaeeeeseeaaaeeeeseeaeeeeeeeeneeeeeseeaaes 38 Packaging and transporting guidelines eeesssssseeeeesrrnensssssnnnnaaaennnnnnenennnannnn 39 Workstation gUIdelneS miosina aa AAAA RA AAAA 39 Equipment guidelines 2 ceccccececeeceecceeeeeeeeeeeeeeeeeeceeeceeaaaeaaeaeeeeeeeeeeeeeeeeees 40 vii Component replacement proce
44. cement procedures 67 Description Spare part number System board Intel Dual Core i7 4510U 2 0 GHz SC turbo up to 3 1 GHz processor 763721 501 1600MHz 4 MB L3 15W discrete memory and the Windows 8 Standard operating system Intel Dual Core i7 4510U 2 0 GHz SC turbo up to 3 1 GHz processor 1600 MHz 4 MB L3 15 763721 601 W discrete memory and the Windows 8 Professional operating system Intel Dual Core i5 4210U 840M 2 GB 1 7 GHz SC turbo up to 2 7 GHz processor 1600 MHz 763730 501 3 0 MB L3 cache 15 W discrete memory and the Windows 8 Standard operating system Intel Dual Core i5 4210U 840M 2 GB 1 7 GHz SC turbo up to 2 7 GHz processor 1600 MHz 763730 601 3 0 MB L3 cache 15 W discrete memory and the Windows 8 Professional operating system Intel Quad Core i7 4710HQ 2 5 GHz SC turbo up to 3 50 GHz processor 1600 MHz 6 0 MB 773128 501 L3 cache 47 W UMA memory and the Windows 8 Standard operating system Intel Quad Core i7 4710HQ 2 50 GHz SC turbo up to 3 50 GHz processor 1600 MHz 6 0 MB 773128 601 L3 cache 47 W UMA memory and the Windows 8 Professional operating system For use with HP ENVY 15 Computer models Intel Core i5 4210U 850M 1 7 GHz SC turbo up to 2 7 GHz 1600 MHz 3 MB L3 Dual 1 5 W 784331 001 for the FreeDos and Ubuntu Linux operating system Intel Core i5 4210U 850M 1 7 GHz SC turbo up to 2 7GHz 1600 MHz 3 MB L3 Dual 1 5 W 784331 501 and the Windows 8 Standard o
45. ckages e Nonconductive plastic bags tubes or boxes e Metal tote boxes e Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V 40 Chapter 4 Removal and replacement procedures preliminary requirements 5 Removal and replacement procedures for Customer Self Repair parts Ey NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions EY NOTE The Customer Self Repair program is not available in all locations Installing a part not supported by the Customer Self Repair program may void your warranty Check your warranty to determine if Customer Self Repair is supported in your location Component replacement procedures NOTE Please read and follow the procedures described here to access and replace Customer Self Repair parts successfully Y NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Bottom on page 14 for details This chapter provides removal and replacement procedures for
46. closure see Base enclosure on page 46 Remove the WLAN module see WLAN module on page 59 Remove the subwoofer see Subwoofer on page 63 Remove the system board see System board on page 67 Remove the power connector cable oh Release the metal clip to disconnect the power connector cable 1 from the system board Disengage the cable from the clips 2 Release the clips 3 and then remove the power connector cable 4 Reverse this procedure to install the power connector cable and bracket Component replacement procedures 77 Fan Description Spare part number Fan with foil 763700 001 Before removing the fan follow these steps 1 o N ors o oS Ss Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 42 Remove the optical drive see Optical drive on page 43 Remove the top cover from the base enclosure see Base enclosure on page 46 Remove the WLAN module see WLAN module on page 59 Remove the subwoofer see Subwoofer on page 63 Remove the system board see System board on page 67 Remove t
47. computer does not automatically restart in HP Recovery Manager change the computer boot order See Changing the computer boot order on page 88 3 Follow the on screen instructions Changing the computer boot order If computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where the computer looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order Insert the HP Recovery media you created Restart the computer Press and hold esc while the computer is restarting and then press f9 for boot options Select the optical drive or USB flash drive you want to boot from a e 2 p a Follow the on screen instructions Removing the HP Recovery partition 88 HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space fi IMPORTANT Removing the HP Recovery partition means you can no longer use Windows Refresh the Windows Remove everything and reinstall Windows option or the HP Recovery Manager option for minimized image recovery Create HP Recovery media before removing the Recovery partition to ensure you have recovery options see Creating HP Recovery media on page 85 Follow these steps to remove the HP Recovery partition Chapter 8 Windows 8 1 Backing up restoring and recovering 1 From the Start screen type recovery
48. dapter e QCA 9565 802 11bgn 1x1 Wi Fi BT4 0 Combo Adapter e Broadcom BCM43142 802 11bgn 1x1 Wi Fi BT 4 0 Combo Adapter e Intel Dual Band Wireless AC 3160 802 11 ac 1x1 WiFi BT 4 0 Combo Adapter e Intel Dual Band Wireless AC 7260 802 11 ac 2x2 WiFi BT 4 0 Combo Adapter non Vpro version for use with HP ENVY 17 Notebook PC models only External memory card Push push insertion removal Supports memory cards such as Secure Digital SD SDHC SDXC Internal card e One half size mini card slot for WLAN e One 2280 M 2 slot for SSD Ports e HDMI version 1 4 supporting 1920 x1800 60Hz e Combination audio out audio in stereo port supports jack detection e USB 3 0 3 ports e RJ 45 Ethernet includes link and activity lights e AC Smart Pin power adapter plug e Fingerprint Reader for select HP ENVY 15 and select 17 Notebook PC models only 4 Category Keyboard pointing devices Description Full size keyboard with numeric keypad e Backlit island style keyboard in black finish e Backlit island style keyboard in natural silver finish e Non Backlit island style keyboard in black finish select models only HP Control Zone Trackpad Taps enabled as default Multitouch gestures enabled Support Windows Modern Trackpad Gestures Power requirements Supports the following HP AC adapters e 45 W 4 5mm connector select models only e 65 W 4 5mm connector select models only e 65 W EM 4
49. dures cccccccccccceccecaeaeseseeececeeeeeeeeeesesassesseseseceeeeeeeeeeseeaeausasaeasesenses 41 Battery errico ae a a a a ol tad aus da naeedla nce Ea a a aa Aa E 42 Optical drive asnicar aeaa ea ea Aaa aa aaia 43 6 Removal and replacement procedures for Authorized Service Provider parts ccccccccsssssntceeeeesesssenneees 45 Component replacement procedures cccee cece cece eeeeeeeee eee eeaaeaaeeeeeeeeeeeeeeeeeeteeseeseceecncaccaeeeeeeeeeeeess 45 BASC CNClOS US gees cette n a casaa ee sacdasent seanedageddeeduarazasnesducd a a 46 Display Panel is ieccsssccecteccasexeeaigeastretetidaasdivecade exadcaacececead ses suve caus lag a aaa i Ea E AAA 51 WLAN module ccc cceeccce eee ee eee eeee cee aeaae cece eee ee ee eeceaeaaaeaaeceeeeeeeeeeesedeeceaaaaecaeeeseeeeeeeeeteeesecaees 59 TouchPad Dutton DOA sis ceecacvincanscades chcadnatecezeed aang candeanteneded dass sanaenddenstbanaqadmesenmanecesessiads 61 Battery Board select models only eeeeeeeeeeeeeeceeeeeeeeeeaeeeeeeeeaeeeeeeeeeaeeeeeseeiaeeeeeseenaaees 62 Optical drive CONNECHON c ceeeeccecceeeeee eee eeeeceeecaaeaaecaeeeeeeeeeeeeeeesedeecsceccccacaeceeeeeeeeeeees 62 SUDWOOTGR sasana adel shaauadecuancdsdevencanayscceuaznad nde cnsaedadedanauieerasenayacsesaaceceecuandaenddcdsenencteeeat 63 USB DOA asiasia nna Wee a Wheesoacaua Ea a a aaa eaa ARAT 65 Hard drive cccccccccccceccee cece eee e eee eeeeeaaaaanaaecaecee
50. dware Diagnostics UEFI HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components Using HP PC Hardware Diagnostics UEFI 83 To start HP PC Hardware Diagnostics UEFI 1 Turn on or restart the computer quickly press esc and then press f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive ed ler To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 84 b Hard drive c BIOS 2 When the diagnostic tool opens use the keyboard arrow keys to select the type of diagnostic test you want to run and then follow the on screen instructions Ey NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device Ey NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hardware Diagnostics to a USB device Option 1 HP PC Diagnostics homepage Provides access to the latest UEFI version 1 Go to http np com go techcenter pcdiags 2 Click the UEFI Download li
51. e press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options From the Start screen type power select Power and sleep settings and then select Power and sleep from the list of applications Produce sound 3 Fingerprint reader select models only 12 Chapter 2 External component identification Allows a fingerprint logon to Windows instead of a password logon Component 1 esc key Description Displays system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with the b key the or the esc key 3 Windows key Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen 4 5 6 Action keys num lock key Integrated numeric keypad Execute frequently used system functions NOTE On select models the f5 action key turns the keyboard backlight feature off or on Controls the function of the integrated numeric keypad Press the key to alternate between the standard numeric function found on an external keypad this function is turned on at the factory and the navigational function indicated by the directional arrows on the keys NOTE The keypad function that is active when the computer is turned
52. e operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 42 Component replacement procedures 63 5 Remove the optical drive see Optical drive on page 43 6 Remove the base enclosure and top cover see Base enclosure on page 46 Remove the subwoofer A Disconnect the subwoofer cable 1 from the system board remove the three Phillips screws 2 and then remove the subwoofer 3 by lifting it straight up Ey NOTE Carefully disconnect the cable by grasping the sides of the connector Do not pull from the cables Reverse this procedure to install the subwoofer 64 Chapter6 Removal and replacement procedures for Authorized Service Provider parts USB board Description Spare part number USB board for use with HP ENVY 17 Notebook PC computer models 763709 001 USB board for use with HP ENVY 15 Notebook PC computer models 763786 001 Before removing the USB board follow these steps Q3 4 5 6 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power co
53. eeeeeeee eee eecaaaeaaecsaaesaeeaeeeeeeeeeeeeeeseeteneeeees 66 DSVSTCM BONG errer a nag poleeenca culensc na asceeed ahpsducead tbenceatncahpeadstteay een Geacadis dade aaedetie ss 67 Solid State DRIVES as cescescesacceeleiececsenserschelateiavieiedadaaaie es nage ee digo LAEE 71 SDC AK ELS oanien a e Yui dlned amas Aa aN ia a a dawivldadnd g aaae 71 Memon MOUS rssi AE T 73 RTO Battery oorecrnarnia rie in E EEEE E E EE ER 75 Fingerprint reader board select models only 0 eccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeteeneaaeees 76 Power connector cable uvarenie aa Ea Ea a aiaa 77 FaN otenn E EEE A E E A E 78 Meat SUN enaa e a i e cae Mice e E E a tastes 79 Power button DOand isipin ea aaa a a a a aaa 81 7 Windows Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI c cccccccccccsssssssseteeees 82 Starting Setup Utllity BIOS orron S teensbagi eeeedeabnneestagsareeeviades 82 Updating the BIOS scsc4 viscsssceaiivasdececeeesisctcescosceacd des rran EEE EEEE EAEEREN A EATE ETEEN EEE 82 Determining the BIOS Version sssrinin nanaii aaa ARARA aR 82 Downloading a BIOS Update seess i speeder ieiedenaa suede aecdeea 83 Using HP PC Hardware Diagnostics UEFI ccccceceeseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseeeeeeeeeeeeseeeeaaaeees 83 Downloading HP PC Hardware Diagnostics UEFI to a USB device n 84 8 Windows 8 1 Backing up restoring and recovering scisisiccccscscicsesiiaaisisscasdeccsesestdiesie
54. eep e When the computer is in the Sleep state press the button briefly to exit Sleep e When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options From the Start screen type power select Power and sleep settings and then select Power and sleep from the list of applications On Caps lock is on which switches the keys to all capital letters 3 P Mute light e Amber Computer sound is off e Off Computer sound is on Top 11 Buttons speakers and fingerprint reader Component 1 i Power button 2 Speakers 2 Description e When the computer is off press the button to turn on the computer e When the computer is on press the button briefly to initiate Sleep e When the computer is in the Sleep state press the button briefly to exit Sleep e When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffectiv
55. els Intel Core i7 4510HQ x xGHz SC turbo up to x xGHz 1600MHz xMB L3 Quad 47 W 763727 601 discrete memory and the Windows 8 Professional operating system Intel Core i7 4510HQ x x GHz SC turbo up to x x GHz 1600 MHz 2 GB L3 Quad 47 W 786430 501 and the Windows 8 Standard operating system Intel Dual Core i5 4210U 840M 2 GB 1 7 GHz SC turbo up to 2 7 GHz processor 1600 763730 501 MHz 3 0 MB L3 cache 15 W discrete memory and the Windows 8 Standard operating system Intel Dual Core i5 4210U 840M 2 GB 1 7 GHz SC turbo up to 2 7 GHz processor 1600 763730 601 MHz 3 0 MB L3 cache 15 W discrete memory and the Windows 8 Professional operating system Intel Quad Core HM87 i7 4710HQ 2 50 GHz SC turbo up to 3 50 GHz processor 1600 773128 501 MHz 6 0 MB L3 cache 47 W UMA memory and the Windows 8 Standard operating system Intel Quad Core HM87 i7 4710HQ 2 50 GHz SC turbo up to 3 50 GHz processor 1600 773128 601 MHz 6 0 MB L3 cache 47 W UMA memory and the Windows 8 Professional operating system 20 Chapter 3 Illustrated parts catalog Item Component Spare part number For use with HP ENVY 15 Computer models Intel Core i5 4210U 850M 1 7 GHz SC turbo up to 2 7GHz 1600 MHz 3 MB L3 Dual15 784331 001 W for the FreeDos and Ubuntu Linux operating system Intel Core i5 4210U 850M 1 7 GHz SC turbo up to 2 7GHz 1600 MHz 3 MB L3 Dual15 784331 501
56. els for use in the 774556 001 United States with TouchPad and backlit keyboard 3 Power button board includes cable For HP ENVY 15 Notebook PC computer models 762496 001 For HP ENVY 17 Notebook PC computer models 763708 001 4 TouchPad board For HP ENVY 15 Notebook PC computer models 763790 001 For HP ENVY 17 Notebook PC computer models 763712 001 5 WLAN module Realtek RTL8188EE 802 11 b g n 1x1 Wi Fi Adapter for use only with HP ENVY 17 756753 005 Computer models Qualcomm Atheros AR9565 802 11bgn 1x1 Wi Fi Blue Tooth 4 0 Combo Adapter for use 675794 005 with HP ENVY 17 Computer models or HP ENVY 15 Computer models Intel Dual Band Wireless AC 3160 802 11 ac 1x1 WiFi BT 4 0 combo adapter for use 710662 005 only with HP ENVY 17 Computer models or HP ENVY 15 Computer models WLAN Broadcom BCM43142 802 11 bgn 1x1 Wi Fi BT4 0 HMC combo adapter For use 753076 005 only with HP ENVY 17 Computer models or HP ENVY 15 Computer models 6 Battery Board For use only with HP ENVY 17 Computer models 763710 001 7 USB board For use with HP ENVY 17 Notebook PC computer models 763709 001 For use with HP ENVY 15 Notebook PC computer models 763786 001 8 System board includes processor and replacement thermal material For use with HP ENVY 17 Computer models Intel Core i7 4510HQ x xGHz SC turbo up to x xGHz 1600MHz xMB L3 Quad 47 W 763727 501 discrete memory and the Windows 8 Standard operating system for HP ENVY 17 Notebook PC computer mod
57. enna Kit for use with HP ENVY 15 Notebook PC computer touch screen models 763568 001 includes left and right wireless antenna cables and transceivers Display panel cable 720238 001 For HP ENVY 17 Notebook PC computer models SXGA cable for non Touchscreen models 765785 001 SXGA cable for Touchscreen models 765786 001 For HP ENVY 15 Notebook PC computer models HD cable for non Touchscreen models 762519 001 HD cable for Touchscreen models 763572 001 Full HD cable for non Touchscreen models 762544 001 Full HD cable for Touchscreen models 763590 001 Panel Bracket included with the Display Brackets on select models Display bezel includes 2 rubber screw covers For HP ENVY 15 Notebook PC computer models 76357 1 001 Component replacement procedures 51 Component Spare part number For HP ENVY 17 Notebook PC computer models 763696 001 17 3 in WLED HD BrightView display panel 720223 001 17 3 in antiglare HD WLED for Touchscreen computer models 763931 001 17 3 in BrightView HD LED for non Touchscreen computer models 763932 001 17 3 in antiglare Full HD LED for non Touchscreen computer models 763933 001 17 3 in antiglare Full HD WLED for Touchscreen computer models 763934 001 15 6 in antiglare HD WLED for Touchscreen computer models with bezel 763575 001 15 6 in BrightView HD LED for non Touchscreen computer models 763581 001 15 6 in antiglare Full HD WL
58. er 2 Ey NOTE The power connector cover has two Phillips screws however the screw on the left is removed during the base enclosure and top cover removal process Ey NOTE You will remove the power connector after you have removed the system board This procedure is to remove the power connector cover if you did not remove it when removing the display panel 4 Remove the six Phillips screws 1 5 Lift the system board 2 and then remove the system board 3 by sliding it up and to the right at an angle 6 Turn the system board over and remove the solid sate drive before replacing the system board 70 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Reverse this procedure to install the system board Solid State Drive Description Spare part number 256 GB mSATA solid state drive MLC not pictured available on select models 766593 001 256 GB mSATA solid state drive TLC not pictured 766594 001 Before removing the speakers follow these steps Before removing the Speakers follow these steps k Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer o Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer
59. er go to http partsurfer hp com select your country or region and then follow the on screen instructions Ey NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Bottom on page 14 for details 16 Chapter 3 Illustrated parts catalog Item Component Spare part number 1 Display assembly For details on the display components see Display assembly subcomponents on page 23 2 Top cover includes the TouchPad and keyboard Top cover for HP ENVY 15 Notebook PC computer models For use only on HP ENVY 15 Notebook PC computer models in the United States 763577 001 Computer major components 17 Item Component Spare part number For use only on HP ENVY 15 Notebook PC computer models in the United States with 763578 001 backlit keyboard For use only on HP ENVY 15 Notebook PC computer models in the United Kingdom with 763578 031 backlit keyboard For use only on HP ENVY 15 Notebook PC computer models in Germany with backlit 763578 041 keyboard For use only on HP ENVY 15 Notebook PC computer models in France with TouchPad and 763578 051 backlit keyboard For use only on HP ENVY 15 Notebook PC computer models in Italy with backlit keyboard 763578 061 For use only on HP ENVY 15 Notebook PC computer models in Spain with backlit keyboard 763578 071 For use only on HP
60. er non v touch models includes left and right wireless antenna cables and transceivers 763692 001 WLAN Antenna Kit for use with HP ENVY 17 Notebook PC computer touch screen models includes left and right wireless antenna cables and transceivers 763693 001 Display back cover includes 2 rubber screw covers for use with non v Touchscreen models HP ENVY 17 Notebook PC computer models 763694 001 Display back cover includes 2 rubber screw covers for use with v Touchscreen models HP ENVY 17 Computer models 763695 001 Base enclosure for use on HP ENVY 17 Notebook PC computer models v and computer models equipped with a non TouchScreen display assembly 763696 001 Display bezel for HP ENVY 17 Computer models HP ENVY 17 Computer v models 763699 001 Power Connector for use with HP ENVY 17 Notebook PC computer models 763700 001 Fan vV vV 763701 001 Heat sink includes replacement thermal material for use with HP ENVY 15 V Notebook PC computer models 763702 001 Heat sink includes replacement thermal material for use with HP ENVY 15 vV Notebook PC computer models Sequential part number listing 31 Spare part Description Regulatory Model Numbers number TPN Q141 TPN Q140 763703 001 Heat sink includes replacement thermal material for use with HP ENVY 15 Vv v Notebook PC computer models 763704 001 Heat sink includes replacement thermal material for u
61. ernal device such as a USB hub e Be sure that the computer is connected to AC power before you begin creating the recovery media e The creation process can take up to an hour or more Do not interrupt the creation process e If necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be prompted to continue and the remaining discs will be burned To create HP Recovery media 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Recovery Media Creation and follow the on screen instructions to continue If you ever need to recover the system see Recovering using HP Recovery Manager on page 87 Restore and recovery There are several options for recovering your system Choose the method that best matches your situation and level of expertise e Windows offers several options for restoring from backup refreshing the computer and resetting the computer to its original state For more information and steps see Help and Support From the Start screen type help and then select Help and Support e Ifyou need to correct a problem with a preinstalled application or driver use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver From the Start screen type recovery select HP Recovery Man
62. face such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 vi Safety warning notice Table of contents 1 ics tls ocr ely ON inaa gene rerere seer ar ee tree pr aren opery errr wren Se ea pr Tre eRe teeTeT ke 1 2 Extomal COMMON WATT OIN isso ced cs sec we cesses coer a A 5 Finding your hardware and software information c ccceeseeeeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseeeeeaeeeeeteeeneaeeess 5 Locating Nard WaMe sorse E A Geptideastocudvaucaenrents 5 Locating SOMWANG cercusieniierresir ripae a EE E EE EEEE T EEE E 5 EEE e EE E A E T EE E E T E E E es dadeneee ates 6 Left Side ecnin aa E aa A aaa aa a a aaa 7 Display sueio e E E E E ET E E E 9 TOPe ae T E a E a dean seats 10 TouchPad canna eaa a aa a a aaa 10 Ee E E A E A E 11 Buttons speakers and fingerprint reader ccccceeeeceecceceeeeeeeeeeeeeecacaeceeeeeeeeteeeeeeteees 12 ROY E P E AEEA E E E A E N E A E EE E TT 13 BOHOM esiliinaa ai aa diaa ia iii aa aai iada aai diaaa idii eKA 14 MISS wees hte aceae e ea ae tute Sate e a E e e a N 15 SINUSES Parts EA a a NO 16 Computer major COMPOMEMS vadiscsisciccessaaatniccnresacccaesraantenduensuarceudads a a eaaa aaa 16 Display assembly subcomponents cceeceeceece cee eeeeeeeeeeeeeeeaaeaaecaeeeeeeeeeeeeeeeteeseeseccenca
63. fe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of staticsafe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact w
64. for the programs HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive Creating recovery media and backups 85 e Only one set of HP Recovery media can be created Handle these recovery tools carefully and keep them in a safe place e HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive or the number of blank DVD discs that will be required e To create recovery discs your computer must have an optical drive with DVD writer capability and you must use only high quality blank DVD R DVD R DVD R DL DVD R DL discs Do not use rewritable discs such as CDRW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive e If your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from the HP website For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an ext
65. he fan Is Disconnect the fan cable from the system board and then remove the piece of tape that secures the fan to the heat sink 1 Remove the three Phillips screws securing the fan to the unit 2 and 3 Lift the fan 4 to remove it Reverse this procedure to install the fan 78 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Heat sink Description Spare part number For use with HP ENVY 15 Notebook PC computer models For use only on computer models with UMA memory 19 W 763701 001 For use only on computer models with UMA memory 47 W 763702 001 For use only on computer models with discrete memory 19 W 763703 001 For use only on computer models with discrete memory 35 W 763704 001 For use with HP ENVY 17 Notebook PC computer models For use only on computer models with UMA memory 19 W 763701 001 For use only on computer models with UMA memory 47 W 763702 001 For use only on computer models with discrete memory 19 W 763703 001 For use only on computer models with discrete memory 35 W 763704 001 Ey NOTE To properly ventilate the computer allow at least 7 6 cm 3 in of clearance on the left side of the computer The computer uses an electric fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system po
66. ies cecesnesdasdivncvedievseiseasiddens 85 Creating recovery Media ANd backups cceeeeeeeeeeeeeeeeeeeeeeeeeeaaeeeeseeeaaeeeeeeeeaaeeeeeeeeaaeeeeseenaeeeeeseaaes 85 Creating HP Recovery Media cece eeeeeenne eter eeeeaaeeeeeeeeeaaeeeeeeeeeaeeeeeeeeenaeeeeeeeeeaaas 85 Restore and TeCOVENY asenin teteash ede teed cds ieee ede dea 86 Recovering using HP Recovery Manager ccccceseeeeeeeeeeceeeeeeeenaeeeeeeeenaeeeeeeeenaeeeeenenaees 87 viii What you need to KNOW 0 0 0 eee eeceeeeeeeeene eee teeter eee eee taaeeeeeesaaeeeeeeesieeeeeeeetnaeeeeeneas 87 Using the HP Recovery partition select models only s 87 Using HP Recovery media to recover ce cccceeceeneeeeeeeentceeeeeeeeentaeeeeeeeeeenaaees 88 Changing the computer boot order eee eeeceeeeeeeeeeeeeteeeeeeeeeeeeeeeaaeeeeeeeeeeeenaaeees 88 Removing the HP Recovery partition 2 0 0 0 ceceeceeseeeeeeeeeeeeeneeeeeeeeaaeeeeeeeeaeeeeeeeeiaeeeeeeseaaes 88 9 Ubuntu Linux Backing up restoring ANd recovering cccccccceceeeseseeeseeseesseesseesecsnnseeeeessensceseeseeseneeeeeetes 90 Peromihg a system recovery 2 52 52 se aeence ddesunnss coeds susnedieuas co ogevesseuhse cuudasn A E aa 90 Creating the restore DYD S i ieccsesssiechetensencdents naitekee ris adeeb eiade nee ainda AAA 90 Creating a restore image On a USB device eee ececctee cece eee eeenneeeeeeeeeeeaaaeeeeeeeeeeenaaaees 90 Performing recovery using the restore media ee
67. iption Spare part number For use only on HP ENVY 15 Notebook PC computer models in South Korea with backlit 763578 AD1 keyboard For use only on HP ENVY 15 Notebook PC computer models for International with backlit 763578 B31 keyboard For use only on HP ENVY 15 Notebook PC computer models in Slovenia with backlit keyboard 763578 BA1 For use only on HP ENVY 15 Notebook PC computer models in Switzerland with backlit 763578 BG1 keyboard For use only on HP ENVY 15 Notebook PC computer models in Canada with backlit keyboard 763578 DB1 For use only on HP ENVY 15 Notebook PC computer models in Nordic regions with backlit 763578 DH1 keyboard For use only on HP ENVY 15 Notebook PC computer models in Czech and Slovakia with backlit 763578 FL1 keyboard For use only on HP ENVY 17 Notebook PC computer models For use only on HP ENVY 17 Notebook PC computer models in the United States with keyboard 763733 001 and TouchPad For use only on HP ENVY 17 Notebook PC computer models in the United States with backlit 763935 001 keyboard Top Cover For use only on HP ENVY 17 Notebook PC computer models in the United Kingdom 763935 031 with backlit keyboard Top Cover For use only on HP ENVY 17 Notebook PC computer models in Germany with backlit 763935 041 keyboard Top Cover for use only on HP ENVY 17 Notebook PC computer models in France with backlit 763935 051 keyboard Top Cover for use only on HP ENVY 17 No
68. ith pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Grounding guidelines 39 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation e When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap e When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage e Antistatic tape e Antistatic smocks aprons and sleeve protectors e Conductive bins and other assembly or soldering aids e Nonconductive foam e Conductive tabletop workstations with ground cords of one megohm resistance e Static dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels e Material handling pa
69. k PC computer models in Spain with 763935 071 backlit keyboard Top Cover For use only on HP ENVY 17 Notebook PC computer models in Portugal with 763935 131 backlit keyboard Top Cover For use only on HP ENVY 17 Notebook PC computer models in Turkey with 763935 141 backlit keyboard Top Cover for use only on HP ENVY 17 Notebook PC computer models in Saudi Arabia 763935 171 with backlit keyboard Top Cover for use only on HP ENVY 17 Notebook PC computer models in Russia with 763935 251 backlit keyboard Top Cover for use only on HP ENVY 17 Notebook PC computer models in Belgium with 763935 A41 backlit keyboard Top Cover for use only on HP ENVY 17 Notebook PC computer models for International 763935 B31 use with backlit keyboard Top Cover for use only on HP ENVY 17 Notebook PC computer models in Switzerland with 763935 BG1 backlit keyboard For use only on HP ENVY 17 Notebook PC computer models in Canada with backlit 763935 DB1 keyboard For use only on HP ENVY 17 Notebook PC computer models in Canada with backlit 763935 DB1 keyboard Top Cover for use only on HP ENVY 17 Notebook PC computer models in Nordic regions 763935 DH1 with backlit keyboard Top Cover for use only on HP ENVY 17 Notebook PC computer models in Czech and 763935 FL1 Slovakia with backlit keyboard Computer major components 19 Item Component Spare part number Top Cover for use only on HP ENVY 17 Notebook PC computer mod
70. l v use with backlit keyboard 30 Chapter3 Illustrated parts catalog Spare part Description Regulatory Model Numbers number TPN Q141 TPN Q140 763578 BA1 Top cover for use only on HP ENVY 15 Computer models in Slovenia with v backlit keyboard 763578 BG1 Top cover for use only on HP ENVY 15 Computer models in Switzerland vV with backlit keyboard 763578 DB1 Top cover for use only on HP ENVY 15 Computer models in Canada with v backlit keyboard 763578 DH1 Top cover for use only on HP ENVY 15 Computer models in Nordic regions V with backlit keyboard 763578 FL1 Top cover for use only on HP ENVY 15 Computer models in Czech and V Slovakia with backlit keyboard 763579 001 Optical Drive for use only on HP ENVY 15 Notebook PC computer models V DVD Disc with R W Double Layer SuperMulti drive 763580 001 Optical Drive for use only on HP ENVY 15 Notebook PC computer models vV Blu ray Disc writer with SuperMulti R RW Double Layer 763581 001 Display panel 15 6 in BrightView HD LED for non Touchscreen computer v models for Windows 8 1 763582 001 Display panel 15 6 in anitglare Full HD LED for non Touchscreen v computer models with bezel for Windows 8 1 763583 001 Screw kit for use only on HP ENVY 15 Notebook PC computer models vV 763590 001 Display cable Full HD cable for Touchscreen models for HP ENVY 15 V Notebook PC computer models 763691 001 WLAN Antenna Kit for use with HP ENVY 17 Notebook PC comput
71. lay brackets by removing the eight Phillips and broadhead screws 1 securing the hinge brackets to the back cover and then lift the brackets 2 to remove them c Release the wireless antenna transceivers 1 from the display bezel The wireless antenna transceivers are attached to the display bezel with double sided tape d Remove the wireless antenna from the retaining channels 2 and lift the antenna 3 Reverse this procedure to install the display panel 58 Chapter6 Removal and replacement procedures for Authorized Service Provider parts WLAN module Description Spare part number Intel Dual Band Wireless AC 3160 802 11 ac 1x1 WiFi BT 4 0 combo adapter for use only with 710662 005 HP ENVY 17 Notebook PC computer models or HP ENVY 15 Notebook PC computer models Qualcomm Atheros AR9485 802 11 bgn 1x1 Wi Fi adapter for use only with HP ENVY 17 675794 005 Notebook PC computer models or HP ENVY 15 Notebook PC computer models Intel Dual Band Wireless AC 7260 802 11 ac 2x2 WiFi BT 4 0 Combo Adapter non Vpro 756753 005 version w dual antennas for use with HP ENVY 17 Notebook PC computer models only WLAN Broadcom BCM43142 802 11 bgn 1x1 Wi Fi BT4 0 HMC combo adapter For use only 753076 005 with HP ENVY 17 Computer models or HP ENVY 15 Computer models A CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmen
72. llips screws 1 and releasing the side bracket 2 Ey NOTE If your computer model does not have side brackets skip to the next step 10 If it is necessary to remove the display panel cable or access the webcamera and microphone follow these steps With the display bezel upside down disconnect the cable from the webcamera microphone 1 and from the routing channel built into the back cover Carefully release the cable from the channel guides the guides in the display hinge and remove the display panel cable 2 Lift the cable 3 to remove it 56 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 11 On select models removing the cable also requires disengaging it from the channels in the hinges and disconnecting from the display panel To disconnect the cable from the display panel carefully remove the foil tape at the bottom of the display panel and then carefully lift the display cable connector 1 and remove the display connector 2 12 If it is necessary to replace the webcamera microphone perform the following Lift the module 1 from the adhesive holding it in place on the display bezel and disconnect the module connector 2 if you have not already done so when removing the display cable 13 If itis necessary to replace the WLAN antenna cable follow these procedures a Position the display back cover face up Component replacement procedures 57 b Remove the disp
73. m the computer HOoF 1 LF 4 If it is necessary to replace the optical drive bracket position the optical drive with the rear panel toward you Remove the two Phillips screws 1 that secure the optical drive bracket to the optical drive 6 Remove the optical drive bracket 2 Reverse this procedure to reassemble and install the optical drive 44 Chapter 5 Removal and replacement procedures for Customer Self Repair parts 6 Removal and replacement procedures for Authorized Service Provider parts Eyf NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Z CAUTION Components described in this chapter should only be accessed by an authorized service provider Accessing these parts can damage the computer or void the warranty Component replacement procedures SY NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Bottom on page 14 for details This chapter provides removal and replacement procedures for Authorized Service Provider only parts There are as many as 83 screws that must be removed replaced and or loosened when servicing Authorized Service Provider only parts Make special no
74. nk and then select Run Option 2 Support and Drivers page Provides downloads for a specific product for earlier and later versions 1 Go to http www hp com 2 Point to Support located at the top of the page and then click Download Drivers In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer model and then select your operating system 5 In the Diagnostic section click HP UEFI Support Environment or Click Download and then select Run 84 Chapter7 Windows Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI 8 Windows 8 1 Backing up restoring and recovering Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to These tools will help you return your computer to a proper working state or even back to the original factory state all with simple steps This chapter provides information about the following processes e Creating recovery media and backups e Restoring and recovering your system Y NOTE This chapter describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support From the Start screen type help and then select Help and Support Creating recovery media and backups 1 After you successfully set up the computer create HP Recove
75. nted States with 774556 001 backlit keyboard and TouchPad Before disassembling the computer follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 42 5 Remove the optical drive see Optical drive on page 43 Remove the base enclosure 1 Turn the computer face down and remove the rubber feet 1 the two Phillips screws 2 and lift the end caps 3 48 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 2 Remove eleven Phillips screws 1 3 Remove eight Phillips screws 1 around the battery area two broadhead screws 2 in the optical drive bay and one screw 3 near the display hinge Ey NOTE Some models may have three screws in the optical drive bay 2 Component replacement procedures 49 4 Turn the computer right side up and carefully remove the top cover EY NOTE Use a thin non conductive tool to lift the top cover 5 Carefully disconnect the following cables Power button cable 1 Keyboard cable 2 TouchPad cable 3 Fingerprint reader cable 4 select model
76. odels in v Italy with backlit keyboard 763935 071 Top Cover for use only on HP ENVY 17 Notebook PC computer models in v Spain with backlit keyboard 763935 131 Top Cover For use only on HP ENVY 17 Notebook PC computer modelsin Portugal with backlit keyboard 763935 141 Top Cover For use only on HP ENVY 17 Notebook PC computer modelsin Turkey with backlit keyboard 763935 171 Top Cover for use only on HP ENVY 17 Notebook PC computer models in v Saudi Arabia with backlit keyboard 763935 251 Top Cover for use only on HP ENVY 17 Notebook PC computer models in v Russia with backlit keyboard Sequential part number listing 33 Spare part Description Regulatory Model Numbers number TPN Q141 TPN Q140 763935 A41 Top Cover for use only on HP ENVY 17 Notebook PC computer models in v Belgium with backlit keyboard 763935 B31 Top Cover for use only on HP ENVY 17 Notebook PC computer models for International use with backlit keyboard 763935 BG1 Top Cover for use only on HP ENVY 17 Notebook PC computer models in v Switzerland with backlit keyboard 763935 DB1 Top Cover for use only on HP ENVY 17 Notebook PC computer models in v Canada with backlit keyboard 763935 DH1 Top Cover for use only on HP ENVY 17 Notebook PC computer models in v Nordic regions with backlit keyboard 763935 FL1 Top Cover for use only on HP ENVY 17 Notebook PC computer models in v Czech and Slovakia with backlit keyboard 765
77. of 10 A and a nominal voltage rating of 125 or 250 V ac as required by the power system of each country or region e The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Requirements for specific countries and regions Country region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Requirements for all countries 97 Country region Accredited agency Applicable note number Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 f The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used The flexible cord must be Type SVT SJT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding t
78. om the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 42 Remove the optical drive see Optical drive on page 43 Remove the top cover from the base enclosure see Base enclosure on page 46 Remove the WLAN module see WLAN module on page 59 Remove the subwoofer see Subwoofer on page 63 oP NN o ooe Remove the system board see System board on page 67 Remove the speakers 1 Turn the computer with the front edge toward you Remove the two Phillips screws 1 3 Disengage the cables and then remove the front speakers 2 Reverse this procedure to install the speakers Memory modules Description Spare part number 4 GB memory module PC3L 12800 1600 MHz 691740 005 8 GB memory module PC3L 12800 1600 MHz 693374 005 Before removing a memory module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer Component replacement procedures 73 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 42 Remove the optical drive see Optical drive
79. on page 43 Remove the top cover from the base enclosure see Base enclosure on page 46 Remove the WLAN module see WLAN module on page 59 Remove the subwoofer see Subwoofer on page 63 of SN oS p Remove the system board see System board on page 67 Remove the memory module 1 Turn the system board over 2 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The memory module tilts up ZA CAUTION To prevent damage to the memory module hold it by the edges only Do not touch the components on the memory module 3 Slide the memory module forward 2 to remove it Reverse this procedure to install a memory module 74 Chapter6 Removal and replacement procedures for Authorized Service Provider parts RTC battery Description Spare part number RTC battery 697917 001 Before removing the RTC battery follow these steps w oo SS OF o Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 42 Remove the optical drive see Optical drive on page 43 Remove the top cover from the
80. on page 46 Remove the WLAN module see WLAN module on page 59 Remove the subwoofer see Subwoofer on page 63 Remove the system board see System board on page 67 Remove the fingerprint reader board and cable 1 2 Disconnect the ZIF connector cable 1 that secures the fingerprint reader to the top cover Release the top cover shield 2 and 3 and then remove the fingerprint reader board 4 by lifting the board Reverse this procedure to install the fingerprint reader board and cable 76 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Power connector cable Description Spare part number For use only on computer models equipped with a graphics subsystem with discrete memory 720240 001 For use only on computer models equipped with a graphics subsystem with UMA memory 720241 001 Before removing the power connector follow these steps a of NS oS Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 42 Remove the optical drive see Optical drive on page 43 Remove the top cover from the base en
81. ou contact support Your service label will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your computer oT Serial XXXXXXXX MEMU NA MUA NE l Product XXXXXXXX BN O EA OA DA E AE E E E E Warranty ly lyOy l Model XXXXXKX Component 1 Serial number 2 Product number 3 Warranty period 4 Model number select models only e Microsoft Certificate of Authenticity label select models only prior to Windows 8 Contains the Windows Product Key You may need the Product Key to update or troubleshoot the operating system HP platforms preinstalled with Windows 8 or Windows 8 1 do not have the physical label but have a Digital Product Key electronically installed 2z NOTE This Digital Product Key is automatically recognized and activated by Microsoft Operating Systems on a reinstall of the Windows 8 or Windows 8 1 operating system with HPapproved recovery methods e Regulatory label s Provide s regulatory information about the computer e Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use Labels 15 3 Illustrated parts catalog Computer major components E NOTE HP continually improves and changes product parts For complete and current information on supported parts for your comput
82. pain with backlit keyboard 763578 071 For use only on HP ENVY 15 Notebook PC computer models in Portugal with backlit keyboard 763578 131 For use only on HP ENVY 15 Notebook PC computer models in Turkey with backlit keyboard 763578 141 For use only on HP ENVY 15 Notebook PC computer models in Greece with backlit keyboard 763578 151 For use only on HP ENVY 15 Notebook PC computer models in Latin America with backlit 763578 161 keyboard For use only on HP ENVY 15 Notebook PC computer models in Saudi Arabia with backlit 763578 171 keyboard For use only on HP ENVY 15 Notebook PC computer models in Hungary with backlit keyboard 763578 211 For use only on HP ENVY 15 Notebook PC computer models in Russia with backlit keyboard 763578 251 For use only on HP ENVY 15 Notebook PC computer models in Bulgaria with backlit keyboard 763578 261 For use only on HP ENVY 15 Notebook PC computer models in Romania with backlit keyboard 763578 271 For use only on HP ENVY 15 Notebook PC computer models in Thailand with backlit keyboard 763578 281 For use only on HP ENVY 15 Notebook PC computer models in Japan with backlit keyboard 763578 291 For use only on HP ENVY 15 Notebook PC computer models in Belgium with backlit keyboard 763578 A41 For use only on HP ENVY 15 Notebook PC computer models in Taiwan with backlit keyboard 763578 AB1 46 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Descr
83. perating system Intel Core i5 5200U 2 2GHz SC turbo up to 2 7GHz 1600MHz xMB L3 Dual 15 W and the 784331 601 Windows 8 Professional operating system Before removing the system board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer 9 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 42 Remove the optical drive see Optical drive on page 43 4 5 6 Remove the top cover from the base enclosure see Base enclosure on page 46 7 Remove the WLAN module see WLAN module on page 59 8 Remove the subwoofer see Subwoofer on page 63 Remove the system board 1 Remove the following cables if you have not already done so e Power connector board cable 1 e Display cables 2 and 3 68 Chapter6 Removal and replacement procedures for Authorized Service Provider parts e Speaker cable 4 2 Disconnect the following cables if you have not already done so e Subwoofer cable 1 e Optical drive cable 2 e Hard drive cable 3 e USB connector cable 4 Component replacement procedures 69 3 Remove the power connector cover by removing the screw 1 and lifting the cov
84. ptical drive spare part kit See Optical drive on page 43 for the spare part kit information Before removing the optical drive connector board follow these steps 62 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 4 5 6 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 42 Remove the optical drive see Optical drive on page 43 Remove the base enclosure and top cover see Base enclosure on page 46 Remove the optical drive connector board A Disconnect the cable from the ZIF connector 1 and then disconnect the optical drive connector 2 from the tabs to remove it Reverse this procedure to install the optical drive connector board Subwoofer Description Spare part number Subwoofer for HP ENVY 17 Notebook PC computer models 763716 001 Subwoofer for HP ENVY 15 Notebook PC computer models 763788 001 Before removing the subwoofer follow these steps N sa Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through th
85. puter is on e Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power 2 p Hard drive light e Blinking white The hard drive is being accessed a a e Amber HP 3D DriveGuard has temporarily parked the hard drive 3 Audio out headphone Audio in Connects optional powered stereo speakers headphones microphone jack earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 4 USB 3 0 port Connects an optional USB device such as a keyboard So mouse external drive printer scanner or USB hub 5 Optical drive Depending on your computer model reads an optical disc or reads and writes to an optical disc 6 fa Security cable slot Attaches an optional security cable to the computer NOTE On HP ENVY 17 Notebook PC NOTE The security cable is designed to actas a models the security cable slot is located deterrent but it may not prevent the computer from being on the left side mishandled or stolen
86. r scanner or USB hub Standard USB ports will not charge all USB devices or will charge using a low current Some USB devices require power and require you to use a powered port NOTE USB charging ports can also charge select models of cell phones and MP3 players even when the computer is off Left side 7 8 Component 8 USB 3 0 port aoe 9 Memory card reader Description Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub Reads optional memory cards that store manage share or access information To insert a card Hold the card label side up with connectors facing the slot insert the card into the slot and then push in on the card until it is firmly seated To remove a card Press in on the card it until it pops out Chapter 2 External component identification Component Description 1 Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on NOTE The internal display switch is not visible from the outside of the computer 2 WLAN antennas 2 Send and receive wireless signals to communicate with wireless local area networks WLANs NOTE Depending on your computer model the number of antennas may vary 3 Internal microphones 2 Record sound 4 Webcam light On The webcam is in use 5 Webcam Records video and captures pho
87. r HP ENVY 17 Notebook PC computer models 763715 001 Screw Kit for HP ENVY 15 Notebook PC computer models 763583 001 Rubber Kit for HP ENVY 17 Notebook PC computer models 763714 001 Rubber Kit for HP ENVY 15 Notebook PC computer models 763104 001 Finger print reader board with cable and bracket for HP ENVY 15 and select 17 Notebook PC 763789 001 computer models Finger print reader board with cable and bracket for HP ENVY 17 Notebook PC computer 763711 001 models Miscellaneous parts 27 Sequential part number listing Spare part Description Regulatory Model Numbers number TPN Q141 TPN Q140 675794 005 WLAN Qualcomm Atheros AR 9485GN 802 11b g n 1x1 Wi Fi v v 691740 001 4 GB memory module v v 693374 005 8 GB memory module v v 697917 001 RTC battery V v 701943 001 HDMI to VGA adapter v v 710412 001 65 W AC adapter non PFC S 3 wire 4 5 mm v v 710413 001 90 W AC adapter PFC S 3 wire 4 5 mm v v 710414 001 90 W AC adapter EM PFC SMT 3 wire 4 5 mm for use with HP ENVY 15 v Notebook PC computer models only 710662 005 Intel Dual Band Wireless AC 3160 802 11 ac 1x1 WiFi BT 4 0 combo v V adapter For use only with HP ENVY 17 Computer models or HP ENVY 15 Computer models 714657 001 65 W HP Smart AC adapter non PFC EM 3 wire 4 5 mm for use with HP v ENVY 15 Notebook PC computer models only 731999 005 Hard drive 1 TB 5400 RPM V V 732001 001 Hard drive
88. r use on HP ENVY 15 Notebook PC computer models v and computer models equipped with a non TouchScreen display assembly 763571 001 Display back cover for HP ENVY 15 Computer models v 763572 001 HD cable for Touchscreen models for HP ENVY 17 Computer models v 763573 001 Display back cover includes 2 rubber screw covers For use with HP ENVY vV 17 Touchscreen models 763575 001 Display panel 15 6 in anitglare HD WLED for Touchscreen computer v models with bezel 763576 001 Display panel 15 6 in anitglare Full HD WLED for Touchscreen computer v models with bezel 763577 001 Top cover for HP ENVY 15 Computer model for use in the United States v Sequential part number listing 29 Spare part Description Regulatory Model Numbers number TPN Q141 TPN Q140 763578 001 Top cover for use only on HP ENVY 15 Computer models in the United V States with backlit keyboard 763578 031 Top cover for use only on HP ENVY 15 Computer models in the United v Kingdom with backlit keyboard 763578 041 Top cover for use only on HP ENVY 15 Computer models in Germany with v backlit keyboard 763578 051 Top cover for use only on HP ENVY 15 Computer models in France with v backlit keyboard 763578 061 Top cover for use only on HP ENVY 15 Computer models in Italy with v backlit keyboard 763578 071 Top cover for use only on HP ENVY 15 Computer models in Spain with v backlit keyboard 763578 131 Top cover
89. rating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures Computer specifications 93 43 9 cm 17 3 in HD display specifications Metric U S Active diagonal size 43 9 cm 17 3 in Resolution 1600x900 HD Active area 382 08x214 92 PPI 106 Surface treatment Anti glare or BrightView Contrast ratio 300 1 typical Anti glare 500 1 BrightView Response time 16 ms Brightness 200 nits typical Viewing angle SVA Backlight LED Luminance uniformity 13 points 1 4 typ 1 6 max Lifetime 1 2 luminance 12 000 hours Color coordinate white 0 313 0 329 Color tolerance White 0 02 Color tolerance W R G B 0 03 Color gamut 60 NTSC CIE 1931 94 Chapter10 Specifications 39 6 cm 15 6 in display specifications Metric U S Active diagonal size 39 6 cm 15 6 in Resolution 1600x900 HD Active area 309 399x173 952 PPI 112 Surface treatment Anti glare Contrast ratio 300 1 typical Response time 8 ms Brightness 200 nits typical Viewing angle SVA Backlight LED Luminance uniformity 13 points 1 4 typ 1 6 max Lifetime 1 2 luminance 12 000 hours
90. rd drive 6 mute 11 power 6 11 RJ 45 network status 7 M mass storage device removal 66 spare part numbers 26 66 memory card reader identifying 8 memory card identifying 8 memory module product description 2 removal 73 spare partnumbers 21 28 73 microphone product description 3 minimized image creating 87 minimized image recovery 87 model name 1 mute light identifying 11 N network jack identifying 7 O operating system product description 4 optical drive product description 2 removal 43 spare part number 43 spare part numbers 26 31 32 specifications 96 optical drive connector board removal 62 optical drive identifying 6 optical drive spare part numbers 22 original system recovery 87 P pointing device product description 4 ports HDMI 7 product description 3 USB 3 0 6 8 USB 3 0 powered charging 7 power board spare part numbers 32 power button board removal 81 Index 101 spare part number 20 81 spare part numbers 29 power button identifying 12 power connector spare part numbers 29 31 power connector cable removal 77 spare part number 77 power connector identifying 7 power cord set requirements 97 spare part numbers 27 28 29 power lights identifying 6 11 power requirements product description 4 processor product description product description audio 3 chipset 1 display panel 1 Ethernet 3 external memory cards 3 external optical drive 2 graphics 1 hard drive
91. rd from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 42 Remove the optical drive see Optical drive on page 43 Remove the base enclosure and top cover see Base enclosure on page 46 Remove the USB board and cables 1 2 Disconnect the USB cable from the ZIF connector 1 Remove the Phillips screw securing the USB board 2 and lift the USB board 3 to remove it Reverse this procedure to install the USB board and cables Component replacement procedures 65 Hard drive Description Spare part number 1 5 TB 5400 RPM SATA RAW 9 5 mm 747375 005 1 TB 5400 RPM 778192 005 1 TB 5400 RPM hybrid 731999 005 750 GB 5400 RPM 778190 005 750 GB 5400 RPM hybrid 732001 005 500 GB 5400 RPM for use with HP ENVY 15 Notebook PC computer models 778188 005 Hard Drive Hardware Kit for use with HP ENVY 15 Notebook PC computer models 762504 001 Hard Drive Hardware Kit for use with HP ENVY 17 Notebook PC computer models 763705 001 Before removing the primary hard drive or secondary hard drive select models only follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer go Disconnect the power from the computer by first unplugging the power cord from the AC ou
92. rew on the left is removed during the base enclosure and top cover removal process Removing the cover is required for the display panel removal By NOTE You will remove the power connector after you have removed the system board This procedure is to remove the power connector cover Component replacement procedures 53 5 Remove the seven Phillips screws 1 on the left and right side base of the display panel and lift the panel up 2 Ef NOTE Support the display panel as you are removing the screws 6 Open the panel cover 1 swivel the display panel hinges 2 on both sides and then tilt up the display panel hinge 3 to release it 54 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 7 Loosen the edges of the back cover 1 2 and 3 from all four sides of the display bezel and lift the display panel 4 Ey NOTE Use a sharp probe to pop the covers out to avoid scratching the bezel 8 If you need to remove the panel the display cable or the webcamera follow these procedures To remove the raw panel remove the six Phillips screws 1 and any adhesive that secures the display panel to the back cover and lift the display panel 2 carefully 7 NOTE Depending on your specific model some computers only have four display panel screws Component replacement procedures 55 9 Remove the display panel side bracket select models only by removing the four Phi
93. ry media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced HP Recovery media you create will provide the following recovery options e System Recovery Reinstalls the original operating system and the programs that were installed at the factory e Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to the state its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory See Creating HP Recovery media on page 85 2 Use the Windows tools to create system restore points and create backups of personal information For more information and steps see Windows Help and Support From the Start screen type help and then select Help and Support Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings
94. s 1 that secure the TouchPad button board bracket to the top cover Ey NOTE Some models may have three broadhead screws for the TouchPad button board 1 3 Remove the TouchPad board by carefully pushing the TouchPad down 2 and routing the cable through the opening 3 the cable was disconnected earlier from the top cover eer 2 fy se en ay Se eof o Component replacement procedures 61 Reverse this procedure to install the TouchPad button board Battery Board select models only Description Spare part number Battery board for HP ENVY 17 Notebook PC 763710 001 The battery board is for select HP ENVY 17 Notebook PC computer models Before removing the battery board follow these steps 1 Disconnect all external devices connected to the computer 2 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 3 Remove the battery see Battery on page 42 4 Remove the optical drive See Optical drive on page 43 5 Remove the base enclosure and top cover see Base enclosure on page 46 Remove the battery board 1 Turn the computer with the front edge toward you 2 Remove the two Phillips screws 1 3 Lift the battery board 2 to remove it Reverse this procedure to install the battery board Optical drive connector NOTE The optical drive connector and cable are included in the o
95. s 2 internal cards 3 keyboard 4 memory module 2 microphone 3 operating system 4 optical drive 2 pointing device 4 ports 3 power requirements 4 processors 1 product name 1 serviceability 4 solid state drive 2 wireless 3 product name 1 product name and number computer 15 R recovery 87 discs 86 88 HP Recovery Manager 87 media 88 supported discs 86 102 Index 1 USB flash drive 88 using HP Recovery media 86 recovery media creating 85 creating using HP Recovery Manager 86 recovery partition 87 removing 88 regulatory information regulatory label 15 wireless certification labels 15 removal replacement procedures 41 45 restore recovery for Ubuntu Linux computer models 91 Windows File History 86 restore DVDs for Ubuntu Linux computer models 90 restore USB device for Ubuntu Linux computer models 90 right control zone identifying 10 RJ 45 network jack identifying 7 RJ 45 network status lights identifying 7 RTC battery removal 75 spare part number 21 28 75 Rubber Feet Kit spare part numbers 27 rubber kit spare part numbers 29 32 S screw kit spare part numbers 31 32 Screw Kit spare part number 27 security cable slot identifying 6 7 serial number 15 serial number computer 15 service labels locating 15 serviceability product description 4 Setup Utility BIOS using for Windows computer models 82 slots memory card reader 8 security cable 6 7 solid state drive product description 2
96. s only Backlit keyboard cable 5 select models only 6 Lift the topcover 6 to remove it from the computer 50 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Display panel Component Spare part number Display back cover includes 2 rubber screw covers For HP ENVY 17 Notebook PC computer models For use with non Touchscreen models 763693 001 For use with Touchscreen models 763694 001 For use with Touchscreen models in natrual silver 774553 001 For HP ENVY 15 Notebook PC computer models For use with non Touchscreen models 763569 001 For use with Touchscreen models 763573 001 Display hinges For HP ENVY 15 Notebook PC computer models For use with non Touchscreen models 762520 001 For use with Touchscreen models 763105 001 For HP ENVY 17 Notebook PC computer models For use with non Touchscreen models 763706 001 For use with Touchscreen models 765356 001 WLAN Antenna Kit for use with HP ENVY 17 Notebook PC computer non touch models 763691 001 includes left and right wireless antenna cables and transceivers WLAN Antenna Kit for use with HP ENVY 17 Notebook PC computer touch screen models 763692 001 includes left and right wireless antenna cables and transceivers WLAN Antenna Kit for use with HP ENVY 15 Notebook PC computer non touch models 762518 001 includes left and right wireless antenna cables and transceivers WLAN Ant
97. se these recovery DVDs are so important You need approximately 3 blank DVD R discs The program states how many discs are needed at the beginning of the process To create restore DVDs 1 Click the System menu icon at the far right of the top panel and then click System Settings gt Backup 2 Select Storage from the panel on the left side of the window click the down arrow next to Backup Location and select the DVD from the drop down list Select Overview from the panel on the left side of the window and then click Back Up Now 4 Follow the on screen instructions Creating a restore image on a USB device E NOTE Be sure AC power is connected to the computer you begin Verify the exact amount of free space on your storage device before you begin the creation process For most models you will need at least 8 GB of free space on the storage device However depending on the drivers and software installed on your computer you may need slightly more than 8 GB of space HP recommends that you use a 16 GB device or above for best results iy IMPORTANT Remember to insert your USB device into the USB port on the computer before starting this procedure 90 Chapter 9 Ubuntu Linux Backing up restoring and recovering To create the restore image 1 Click the System menu icon at the far right of the top panel and then click System Settings gt Backup 2 Select Storage from the panel on the left side of the window click the
98. se with HP ENVY 15 v Notebook PC computer models 763705 001 Hardware kit for use with HP ENVY 17 Notebook PC computer models v 763706 001 Display brackets with hinges for use with non Touchscreen models HP v ENVY 15 Notebook PC computer models 763707 001 Optical drive DVD RW Double Layer SuperMulti for use on HP ENVY 17 Notebook PC computer models equipped with a touch or a non TouchScreen 763708 001 Power Board with cable for use on HP ENVY 17 Notebook PC computer V models 763709 001 USB Board with cable for use on HP ENVY 17 Notebook PC computer v models 763710 001 Battery Board with cable for use on HP ENVY 17 Notebook PC computer models 763711 001 Fingerprint Reader Board with cable for use on HP ENVY 17 Notebook v PC computer models 763712 001 TouchPad Board with cable for use on HP ENVY 17 Notebook PC v computer models 763713 001 Base enclosure caps for use on HP ENVY 17 Notebook PC computer v models 763714 001 Rubber kit for use on HP ENVY 17 Notebook PC computer models v 763715 001 Screw kit for use on HP ENVY 17 Notebook PC computer models v 763716 001 Subwoofer for use on HP ENVY 17 Notebook PC computer models v 763717 001 Speakers for use on HP ENVY 17 Notebook PC computer models v 763721 501 System board Intel Dual Core i7 4510U 2 0 GHz SC turbo up to 3 1 v GHz processor 1600MHz 4 MB L3 15W discrete memory and the Windows 8 Standard operating system for HP ENVY 17 Notebook PC computer models
99. spare partnumber 21 26 spare partnumbers 34 speaker kit spare part numbers 32 Speaker Kit spare part number 71 72 speakers identifying 12 removal 71 72 spare part number 71 72 spare partnumbers 29 speakers spare part numbers front 21 specifications computer 93 display 94 95 DVD RW and CD RW SuperMulti Double Layer Combination Drive 96 hard drive 95 optical drive 96 subwoofer removal 63 spare part number 63 spare partnumbers 21 32 33 subwoofer identifying 14 supported discs recovery 86 system board removal 67 spare partnumbers 20 32 33 34 67 system recovery 87 for Ubuntu Linux computer models 90 system restore point creating 85 top cover removal 33 spare part numbers 17 19 20 29 30 31 33 34 47 48 TouchPad buttons 10 touchpad board spare part numbers 32 33 TouchPad button board removal 61 spare partnumber 61 TouchPad module spare part numbers 20 TouchPad zone identifying 10 traveling with the computer 15 U USB 3 0 charging powered port identifying 7 USB 3 0 ports identifying 6 8 USB board removal 65 spare part numbers 32 33 65 V vents identifying 7 14 W webcam identifying 9 webcam light identifying 9 webcamera microphone spare part numbers 29 webcamera microphone module spare part number 24 Windows File History 86 restoring files 86 system restore point 85 Windows key identifying 13 wireless antenna spare part number 24 5
100. ste between the heat sink and the processor Reverse this procedure to install the heat sink 80 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Power button board Description Spare part number Power button board includes cable For HP ENVY 15 Notebook PC computer models 762496 001 Power button board includes cable For HP ENVY 17 Notebook PC computer models 763708 001 Before removing the Power button board follow these steps a of ON oS p Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 42 Remove the optical drive see Optical drive on page 43 Remove the top cover from the base enclosure see Base enclosure on page 46 Remove the WLAN module see WLAN module on page 59 Remove the subwoofer see Subwoofer on page 63 Remove the system board see System board on page 67 Remove the Power button board and cable Sh a Turn the top cover upside down with the back edge toward you Remove the two Phillips screws securing the Power button board to the base enclosure 1 Remove the Power button
101. tal agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 42 5 Remove the optical drive see Optical drive on page 43 6 Remove the base enclosure and top cover see Base enclosure on page 46 Remove the WLAN module 1 Disconnect the 1 and 2 WLAN antenna cables from the WLAN module 1 if you have not already done so to remove the display panel Ey NOTE The WLAN module may have two screws depending on the model NOTE The 1 WLAN antenna cable is connected to the WLAN module 1 main terminal The 2 WLAN antenna cable is connected to the WLAN module 2 auxiliary terminal 2 Remove the Phillips screw s 2 that secure the WLAN module to the system board The WLAN module tilts up Component replacement procedures 59 3 Remove the WLAN module by pulling the module away from the slot at
102. te of each screw size and location during removal and replacement Component replacement procedures 45 Base enclosure Description Spare part number For use on HP ENVY 15 Notebook PC computer models 763570 001 For use on HP ENVY 17 Notebook PC computer models 763695 001 For use on HP ENVY 17 Notebook PC computer models in natural silver 774554 001 Base enclosure caps Included in the plastics kit For HP ENVY 17 Notebook PC computer models 763713 001 For HP ENVY 15 Notebook PC computer models 763787 001 Top cover NOTE The top cover is removed with the base enclosure The top cover spare parts are listed below The HP Envy 17 Notebook PC computer models have the TouchPad spared with the top cover Top cover for HP ENVY 15 Notebook PC computer models For use only on HP ENVY 15 Notebook PC computer models in the United States 763577 001 For use only on HP ENVY 15 Notebook PC computer models in the United States with backlit 763578 001 keyboard For use only on HP ENVY 15 Notebook PC computer models in the United Kingdom with backlit 763578 031 keyboard For use only on HP ENVY 15 Notebook PC computer models in Germany with backlit keyboard 763578 041 For use only on HP ENVY 15 Notebook PC computer models in France with backlit keyboard 763578 051 For use only on HP ENVY 15 Notebook PC computer models in Italy with backlit keyboard 763578 061 For use only on HP ENVY 15 Notebook PC computer models in S
103. te of the files to be restored and click Forward Select the location and folder where the files are to be restored and click Forward Follow the on line instructions Click Restore to start restoring the files or click Cancel to cancel the operation Ey NOTE You may also back up to cloud storage services provided by various companies For a small fee they will keep your backup for you A cloud service is recommended since it is an easy way to keep your backups off site and safe from any disaster 92 Chapter 9 Ubuntu Linux Backing up restoring and recovering 10 Specifications Computer specifications Metric U S Dimensions non touch Width for HP Envy 17 Notebook PC 41 95 cm 16 5 in Width for HP Envy 15 Notebook PC 38 45 cm 45 9 in Depth for HP Envy 17 Notebook PC 27 9 cm 10 7 in Depth for HP Envy 15 Notebook PC 26 09 cm 10 3 in Height front to back for HP Envy 17 Notebook PC 2 67 cm 1 1 in Height front to back for HP Envy 15 Notebook PC 2 49 cm 1 in Weight With 4 cell battery for HP Envy 17 Notebook PC 2 87 kg 6 33 Ibs With 4 cell battery for HP Envy 15 Notebook PC 2 34 kg 5 16 Ibs Input power Operating voltage and current 19 5 V dc 3 33 A 65 W 19 5 V dc 4 62 A 90 W 19 5 V dc 2 31 A 45 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonope
104. te or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Service considerations 37 Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy
105. tebook PC computer models in Italy with backlit 763935 061 keyboard Top Cover for use only on HP ENVY 17 Notebook PC computer models in Spain with backlit 763935 071 keyboard Top Cover For use only on HP ENVY 17 Notebook PC computer models in Portugal with backlit 763935 131 keyboard Top Cover For use only on HP ENVY 17 Notebook PC computer models in Turkey with backlit 763935 141 keyboard Top Cover for use only on HP ENVY 17 Notebook PC computer models in Saudi Arabia with 763935 171 backlit keyboard Top Cover for use only on HP ENVY 17 Notebook PC computer models in Russia with backlit 763935 251 keyboard Top Cover for use only on HP ENVY 17 Notebook PC computer models in Belgium with backlit 763935 A41 keyboard Top Cover for use only on HP ENVY 17 Notebook PC computer models for International use 763935 B31 with backlit keyboard Top Cover for use only on HP ENVY 17 Notebook PC computer models in Switzerland with 763935 BG1 backlit keyboard For use only on HP ENVY 17 Notebook PC computer models in Canada with backlit keyboard 763935 DB1 and TouchPad Component replacement procedures 47 Description Spare part number Top Cover for use only on HP ENVY 17 Notebook PC computer models in Nordic regions with 763935 DH1 backlit keyboard Top Cover for use only on HP ENVY 17 Notebook PC computer models in Czech and Slovakia 763935 FL1 with backlit keyboard For use only on HP ENVY 17 Notebook PC computer models for use in the U
106. ter models 778190 005 Hard drive 750 GB 5400 RPM V v 778192 005 Hard drive 1 TB 5400 RPM V v 34 Chapter3 Illustrated parts catalog Spare part Description Regulatory Model Numbers number TPN Q141 TPN Q140 786430 501 Intel Dual Core i7 4510U 2 0 GHz SC turbo up to 3 1 GHz processor v 1600 MHz 4 MB L3 15 W discrete memory and the Windows Standard operating system 784331 001 Intel Core i7 4510U 2 0 GHz SC turbo up to 3 1G Hz 1600 MHz 4 MB V L3 dual core15 W and the FreeDos or Ubuntu Linux Operating System 784331 501 Intel Core i7 4510U 2 0 GHz SC turbo up to 3 1G Hz 1600 MHz 4 MB Vv L3 dual core15 W and the Windows Standard operating system 784331 601 Intel Core i7 4510U 2 0 GHz SC turbo up to 3 1G Hz 1600 MHz 4 MB v L3 dual core15 W and the Windows Professional operating system Sequential part number listing 35 4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures e _ Flat bladed screwdriver e Magnetic screwdriver e Phillips PO and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts
107. tlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 42 4 5 Remove the optical drive see Optical drive on page 43 6 Remove the base enclosure and top cover see Base enclosure on page 46 7 Remove the USB connector board see USB board on page 65 Remove the primary hard drive A Disconnect the hard drive cable from the system board 1 and then tilt the hard drive 2 and lift to remove it 3 66 Chapter6 Removal and replacement procedures for Authorized Service Provider parts If it is necessary to disassemble the hard drive A Remove the hard drive cable 1 and then remove the hard drive bracket 2 Reverse these procedures to reassemble and install the hard drive System board EY NOTE The system board spare part kit includes replacement thermal material Description Spare part number For use with HP ENVY 17 Computer models Intel Dual Core i7 4510U 850M 4 GB 2 0 GHz SC turbo up to 3 1 GHz processor 1600MHz 763727 501 4 MB L3 15W discrete memory and the Windows 8 Professional operating system Intel Dual Core i7 4510U 850M 4GB 2 0 GHz SC turbo up to 3 1 GHz processor 1600MHz 4 763727 601 MB L3 15W discrete memory and the Windows 8 Professional operating system Intel Core i7 4510HQ x x GHz SC turbo up to x x GHz 1600 MHz 2 GB L3 Quad 47 W and 786430 501 the Windows 8 Standard operating system Component repla
108. tographs Some models allow you to video conference and chat online using streaming video To use the webcam from the Start screen type camera and then select Camera from the list of applications The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide from the Start screen type support and then select the HP Support Assistant app Display 9 Top TouchPad JJ UOL Component Description 1 Left control zone Textured area that allows you to perform additional gestures 2 TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen NOTE The TouchPad also supports edge swipe gestures 3 Left TouchPad button Functions like the left button on an external mouse 4 Right TouchPad button Functions like the right button on an external mouse 5 Right control zone Textured area that allows you to perform additional gestures 10 Chapter 2 External component identification Component 1 Power light 2 Caps lock light Description e When the computer is off press the button to turn on the computer e When the computer is on press the button briefly to initiate Sl
109. tor board and cable are removed when removing the system board and not part of the customer replacement procedure of the optical drive Description Spare part number For use on HP ENVY 15 Notebook PC computer models equipped with a touch or a non TouchScreen display assembly DVD Disc with R W Double Layer SuperMulti drive 763579 001 Blu ray Disc writer with SuperMulti R RW Double Layer 763580 001 For use on HP ENVY 17 Notebook PC computer models equipped with a touch or a non TouchScreen display assembly DVD RW Double Layer SuperMulti 763707 001 DVD Disc with R W Double Layer SuperMulti drive in natural silver 776917 001 Blu ray Disc R RW with SuperMulti 776919 001 Before removing the optical drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 42 Remove the optical drive 1 Remove the Phillips screw 1 that secures the optical drive to the computer 2 Use a flat tool to press on the optical drive bracket tab 2 to release the optical drive Component replacement procedures 43 3 Remove the optical drive fro
110. uth Africa 3 pin black 1 0 m V 756745 001 4 cell 48 WHr 2 3 AH Li ion battery v vV 756753 005 WLAN 7620 11ac BT4 2x2 NV HMC NMA For use only with HP ENVY V 17 Computer models 762496 001 Power Button board with cable for HP ENVY 15 Notebook PC computer vV models 762502 001 Speakers 2 for HP ENVY 15 Notebook PC computer models V 762504 001 Hardware kit for HP ENVY 15 Notebook PC computer models v 762507 001 Power Connector for use with HP ENVY 15 Notebook PC computer models v 762518 001 WLAN dual antenna for use with HP ENVY 15 Notebook PC computer non vV touch models includes left and right wireless antenna cables and transceivers 762519 001 HD cable for non Touchscreen models for HP ENVY 15 Computer models vV 762520 001 Display hinges for HP ENVY 15 Notebook PC computer models V 762521 001 Webcamera microphone module for non touch computer models v v 762544 001 Full HD cable for non Touchscreen models for HP ENVY 15 Computer vV models 762545 001 Webcamera microphone module for Touchscreen models V V 763104 001 Rubber kit for HP ENVY 15 Notebook PC computer models v 763105 001 Display hinges for use with Touchscreen models for HP ENVY 15 Notebook v PC computer models 763568 001 WLAN Antenna Kit for use with HP ENVY 17 Computer touch screen v models includes left and right wireless antenna cables and transceivers 763569 001 Display back cover for use with non Touchscreen models for HP ENVY 17 v Computer models 763570 001 Base enclosure fo
111. wer consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the heat sink follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer o Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 42 Remove the optical drive see Optical drive on page 43 Remove the top cover from the base enclosure see Base enclosure on page 46 Remove the WLAN module see WLAN module on page 59 Remove the subwoofer see Subwoofer on page 63 Se ON SF E Remove the system board see System board on page 67 10 Remove the fan see Fan on page 78 Remove the heat sink A Loosen the seven captive screws in the order listed on the heat sink 1 and then remove the heat sink 2 Ey NOTE The heat sink may vary by computer model and may have a different number of screws The heat sink is marked with the order the screws should be removed in Follow the order shown Component replacement procedures 79 EY NOTE There is thermal pa
112. wnloading or otherwise using any software product preinstalled on this computer you agree to be bound by the terms of the HP End User License Agreement EULA If you do not accept these license terms your sole remedy is to return the entire unused product hardware and software within 14 days for a refund subject to the refund policy of your place of purchase For any further information or to request a full refund of the computer please contact your local point of sale the seller Important Notice about Customer Self Repair Parts A CAUTION Your computer includes Customer Self Repair parts and parts that should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for Authorized Service Provider only parts can damage the computer or void your warranty iv Important Notice about Customer Self Repair Parts Safety warning notice WARNING To reduce the possibility of heat related injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft sur
113. x768 flat 3 8mm SVA 200 nits LVDS non touch only 15 6 HD WLED Antiglare 1366x768 flat 3 8mm SVA 200 nits LVDS Touch only 15 6 FHD WLED Antiglare 1920x1080 slim 3 2mm SVA 300 nits LVDS both touch and non touch All display assemblies include 2 wireless local area network WLAN antenna cables Touch solution with flush glass multitouch enabled 2 Category Description Support LVDS co layout with eDP1 3 PSR Memory Two SODIMM slots DDR3L 1600 MHz Dual Channel Support Supports up to 16 GB of system RAM in the following configurations e 4096 MB total system memory 4096 1 e 8192 MB total system memory 40962 e 8192 MB total system memory 8192 1 e 12288 MB total system memory 81921 40961 e 16384 MB total system memory 8192x2 Hard drives Supports 6 35 cm 2 5 in hard drives in 9 5 mm 37 in and 7 0 mm 28 in thicknesses all hard drives use the same bracket Support M 2 SATA Storage Port0 Accelerometer HDD protection support Supports the following hard drives e 1 5 TB 5400 rpm 9 5 mm e 1 TB 5400 rpm 9 5 mm e 750 GB 5400 rpm 9 5 mm e 500 GB 5400 rpm 7mm 9 5mm for HP ENVY 15 Notebook PC only Hybrid configurations e 1 TB 5400 8 GB NAND Hybrid HDD 9 5mm e 750 GB 5400 8 GB NAND Hybrid HDD 9 5mm Solid state drive e 256 GB M 2 SATA MLC e 256 GB M 2 SATA TLC Dual Storage Configuration for HP Envy 17 computer models e 1TB 5400 9 5mm 256 GB M 2
114. ype with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V ac configuration CSA or C UL mark UL file number must be on each element The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75 mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark The flexible cord must be Type HO5VV F 3X0 75 mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label The flexible cord must be Type HVCTF 3x1 25 mm conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification mark For 127 V ac the flexible cord must be Type SVT or SJT 3 x 18 AWG with plug NEMA 5 15P 15 A 125 V ac with UL and CSA or C UL marks For 240 V ac the flexible cord must be Type HO5VV F 3x0 75 1 00 mm conductor size with plug BS 1363 A with BSI or ASTA marks 98 Chapter11 Power cord set requirements 12 Recycling When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the

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