SERVICE SUMMARY
Contents
1. HVDC is for on line testing in the factory WL displays the water level in mm T is the actual temp of the inlet chamber water Target temp is the temperature selected In the lower half of the screen it displays the status of the following components e Hot Valve HOT e Cold Valve COLD e Detergent Valve DET e Softener and Bleach FAB e SmartPump PUMP Component Testing In this screen the components that are dis played can be tested To test a component firstly highlight the component by using the left and right arrows To activate a component press the select button To deactivate the component depress the select button again Note SmartPump can be tested in both the drain and recirculation modes After highlighting Pump the first press of the Se lect button activates the pump in the drain direction the second press activates the pump in the recirculation direction a final press turns the pump off Control Screen Control Option Hot Bowl Restart Recy cle Hot Bowl If the machine has been filled with the hot wa ter valve utilised ie warm or hot fill and has not had a cold rinse the electronics will not allow the machine to spin up to its full speed of 1000 RPM It will only allow the spin speed to reach 700 RPM Restart The machine leaves the factory with the RESTART set to the ON position which is indicated in the screen by the word RESTART highlighted To turn the RESTART feature2. Module Temperature Sensor Thermistor Faults Fault codes 10 41 amp 237 relate to the tem perature sensor thermistor e Check the connection from the thermistor to the Motor Control Module e Check the resistance of the thermistor it should read 12 5k ohms 680F 200C Pressure Sensor Transducer Faults Fault codes 68 69 70 and 72 relate to faults with the pressure transducer which is incorpo rated in to the Motor Control Module For any of these faults the Motor Control Module will need to be replaced Motor Control Module Faults Fault codes 1 3 57 60 104 106 107 108 110 111 112 113 220 230 232 233 236 241 252 relate to faults with the Motor Control Module and it will need to be replaced Display Module Faults Fault codes 45 46 relate to the Display Module and it will need to be replaced Lid Lock Faults Fault codes 234 235 238 amp 239 relate to faults with the Lid Lock circuitry e Check the connection of the Lid Lock to harness to the Motor Control Modul e Test for continuity through the harness to the Lid Lock The reading should be 63P 10 680F 200C Replace the Lid Lock and Harness if reading is out of this range e Replace the Motor Control Module Basket Bowl Faults Fault codes 40 56 amp 160 relate to faults with the basket or clutch mechanism of the basket Test the machine with no clothes in it if the faults persists check the following e Check the machi
3. OVERLOADED The machine is overloaded and cannot agitate 1 Begin removing items until the remaining ones can move freely 2 Check the machine is not syphoning have TOO MANY SUDS Your machine has a suds build up Too much detergent may have been used for the amount of soil in the load 1 Ensure that you are using a HE Low Sudsing Matic or Front Loader type detergent 2 Wait for suds to dissolve about 20 minutes Rinse clothing using the RINSE and SPIN cycle I can t LOCK THE LID Check that the lid is closed Press START PAUSE IF FAILURE OCCURS LCD Model Only Most failures are diagnosed by the Diagnostic System If a fault is detected the operation of the machine will stop and a fault code will ap pear on the LCD display screen A continuous beeping sound will also occur If this happens 1 Remove the plug from the wall outlet for at least one minute 2 Plug in and start the machine If the condition recurs use the Diagnostic Mode to determine the cause DIAGNOSTIC MODE LCD Model Only The washers are fitted with a diagnostic system designed to help test the machine and obtain information that will assist in locating a fault The Diagnostic mode also incorporates tests for both the drain pump and the water valves Press amp Hold for 2 seconds To Select DIAGNOSTIC MODE 1 Turn the power on at the power point and off at the console 2 Press and hold the HI EFFICIENCY button a
4. amp Paykel Appliances Inc 5900 Skylab Road Huntington beach California CA92647 USA Part No 421109B
5. your AQUASMART washer on 2 Scroll to the right through the wash cycles until you reach the Settings Menu 3 Press SELECT to enter the menu USER FAULTS LCD Model Only Incorrect installation or operation can cause user faults The washer can detect these and alert the operator by a musical series of beeps every 5 seconds and displaying a warning on the LCD screen These warnings are also listed in the Use amp Care Manual My Load is out of balance Refer to Out of Balance Detection as detailed above lam not getting any WATER 1 The faucets haven t been turned on 2 Inlet hose screens may be blocked 3 The hoses may be kinked 4 The drain hose is too low or the drain hose is pushed into the standpipe too far and the water is siphoning out of the machine 5 The flow rate of the water is too slow Lam not getting any HOT WATER Hot water supply is not hot enough to maintain the temperature you have selected 1 Select a lower wash temperature 2 Inlet hose screens may be blocked 3 There may be a kink in the hose 4 Hot faucet has not been turned on 5 Inlet hoses connected to the wrong faucets am not getting any COLD WATER 1 Cold faucet hasn t been turned on 2 Inlet hose screens may be blocked 3 There may be a kink in the hose 4 Inlet hoses connected to the wrong faucets 5 Cold water exceeds recommended limits 6 The flow rate of water may be too slow I am
6. OFF push the Left arrow This will remove the highlight from the word RESTART When the machine is being serviced it is more conven ient to turn the RESTART feature OFF This will allow any fault in the system to show up immediately Recycle At the end of servicing the machine may re quire an extended test where the machine can be left to complete a number of wash cycles By turning on the RECYCLE feature the ma chine will continuously repeat the wash cycle until the RECYCLE feature is turned off NOTE The Restart amp Recycle feature are designed as a service aid only and should be OFF in the customer s home and ON for restart To return to normal operation and to return the recycle feature to the factory setting 3 switch the machine off at the wall or discon nect from the mains supply For more information refer to the service manual If failure occurs LED model only Most failures are diagnosed by the diagnostic system If a fault is detected the operation of the machine will stop and a fault code will appear in the cycle buttons on the top row A continuous beeping sound will also occur If this happens 1 Remove the plug from the wall outlet for at least one minute 2 Plug in and start the machine If the condition recurs use the diagnostic mode to determine the cause DIAGNOSTIC MODE LED Model only This washer has a diagnostic system to help diagnose faults The diagnostic mode also tests t
7. SERVICE SUMMARY WL37T26C WL37T26D This information is intended for use by individuals possessing adequate experience in servicing electrical electronic and mechanical appliances Any attempt to repair a major appliance may result in personal injury and property damage The manufacturer or seller cannot be responsible for the interpretation of this information nor can it assume any liability in connection with its use Cette information est destin e aux personnes poss dant Il exp rience requise pour r parer des appareils lectriques lectroniques et m caniques Toute tentative de r paration d un gros appareil comporte un risque de blessures a personnes et de dommages mat riels Le fabricant et le revendeur ne peuvent en aucun cas tre charg s de l interpr tation de cette information ni assumer aucune responsabilit en rapport avec son utilisation A IMPORTANT SAFETY INFORMATION A CAUTION This machine must be electrically grounded It can be grounded through the grounding lead in the 3 prong power cord if plugged into a properly grounded appliance outlet or through a separate No 13 or larger wire from the cabinet to an established ground In all cases the grounding method must comply with any local electrical code requirements Certain internal parts are intentionally NOT GROUNDED and may present a risk of electrical shock only during servicing Service personnel do not contact the Water Valve Brackets while the appliance is ener
8. any two phases e Check that that pump head height does not exceed 8ft 2 4 metres e Remove the inner basket check that the hood and cap is fitted correctly and that the cap is fitted tightly e Check that there is no lint streaming from the pump hood that may be blocking the pump cap inlet e Remove the pump hood and cap check for lint grit and debris e Check for free movement of the impellor and that the impeller hasn t come off the rotor e Check for free movement of the flapper e Check for lint and foreign object in the ports of the pump housing e Replace the Motor Control Module Product Size Fault Code 9 To set the size of the LED AquaSmart 1 Press and hold the SPIN button then press the POWER button You will hear three beeps 2 Press the BLEACH button once to size the machine 3 Press POWER button DININI V 1 5 4 Note Thedisassembly instructions beloware summarised from the service manual which we recommend be used if at all possible 1 Make sure power and water are disconnected NOTE There is still power to the com ponents when the POWER button in the OFF state Always unplug the power cord before commencing service work or disassembly 2 To remove the lid open it to the up right position and lift it clear 3 Remove 2 screws from the rear of the con sole The console can be removed to gain access to the Motor Control Module Display Module and wiring NOTE Modules re
9. cked in the order given 1 Ensure the machine is level stable on the floor and that the rubber pads are inserted into the feet 2 Check the weight of the inner basket 23 10lb 9 70z 10 48kg 275g This is to ensure the Ballast rings have the correct amount of water 3 Check rotor position sensor Note If the OOB problem persists after checking the above we would then recom mend replacing both the suspension rods and the rotor It is highly unlikely that the Motor Control Module will be the cause LINT REMOVAL SYSTEM As a result of the agitator action lint and wash water is drawn through holes in the agitator and down to the base where they are directed into the cavity between the basket and tub The holes in the basket allow the wash water to flow back into the basket but prevent the lint from following Lint is carried out with the waste water SETTING MENU LCD Model Only After using your AQUASMART washer you may wish to fine tune some of the options to suit your individual needs Any options changed in this menu is a permanent change unless Reset Defaults is selected In the Settings Menu the following settings can be adjusted Temperature Adjust Key Lock Mode Aqua Plus Adds Hints extra water to the AquaRinse in the Service Contacts HE cycle Balance Recovery Troubleshooting Alarm Beeps Reset Defaults Screen Brightness Replay Intro To access the Settings Menu 1 Turn
10. evel rises the basket will float This action disconnects a clutch between the agitator and basket The agitator and bas ket can now move independently When the water is pumped out the basket sinks down and re engages allowing the agi tator and basket to turn as one unit LOW PROFILE AGITATOR lt da Note Removal of low profile agitator is not intended to be done by the user as regular maintenance in this area should not be required a Lift the lid remove the low profile agitator cap by using an appropriate flat bladed screwdriver in one side of the slots Lever the cap upwards until it disengages The cap can then be removed by hand b Remove the bolt by turning anti clockwise using a 13mm open ended wrench or an adjustable wrench We do not advise using a socket for this task c Remove the low profile agitator Note If the low profile agitator does not lift off easily hold the top balance ring of the inner bowl then jerk the bowl upwards This action will push the agitator upwards Reassembly a Refit in reverse manner ensuring that the low profile agitator is pushed down as far as it can go b Insert the thread of the bold into the shaft and tighten as much as possible by hand c Tighten an additional 1 2 turn using an open ended or adjustable spanner or tighten to a torque of 6Nm Note Over tightening will cause excessive damage to the castellations on the agitator and may cause the head of the bol
11. gised To reduce the risk of shock disconnect the power supply cord before servicing CAUTION ALL TERMINALS AND INTERNAL PARTS SHOULD BE TREATED AS LIVE IMPORTANT RE CONNECT ALL GROUNDING DEVICES If grounding wires screws straps clips nuts or washers used to complete a path to ground are removed for service they must be returned to their original position and properly fastened IMPORTANTES CONSIGNES DE S CURIT ATTENTION Cette machine doit tre mise la terre Elle peut l tre par le biais du conducteur de terre du cordon d alimentation prise de terre m le s il est branch sur un point de r seau lectrique correctement mis a la terre ou par le biais d un fil lectrique pais s par de l appareil la terre Certaines pi ces internes ne sont pas MISES A LA TERRE selon les normes internationales et peuvent pr senter un risque d lectrocution durant l entretien Le personnel d entretien ne doit pas toucher les supports d lectrovanne Pour r duire le risque d lectrocution le cordon d alimentation doit tre d branch avant tout entretien de l appareil ATTENTION TOUTES COSSES DE C BLES ET PI CES INTERNES SONT TRAITER COMME TANT SOUS TENSION IMPORTANT REBRANCHER TOUS LES DISPOSITIFS AVEC MISE LA TERRE Si les conducteurs de terre vis barrettes clips crous ou rondelles utilis s pour acheminer le circuit la terre sont t s lors de l entretien ils doivent tre solideme
12. he drain pump and water valves Fisher amp Paykel To select the Diagnostic Mode 1 Turn Power on at the wall and off at the Console 2 Press and hold the HIGH EFFICIENCY button then press the POWER button You will hear two beeps 3 Press the SPIN button three times until both the Slow and Hold lights are on Now you can read the last fault 4 Fault codes can be found in DETAILED FAULT DESCRIPTION For Example 000 0 128 64 32 16 8 O 0 4 2 1 This is fault Code 9 Size setting If this appears you need to set the size of the LED AquaSmart 1 Press and Hold the SPIN button then press the POWER button You will hear three beeps 2 Press the BLEACH button once to size the machine 3 Press the POWER button Component testing LED Model only To select the Component Test Mode 1 Press and Hold theHIGH EFFICIENCY button then press the POWER button You will hear two beeps 2 Press the SPIN button until all the spins lights are on To Check Hot Water Valve Push REGULAR button Cold Water Valve Push HEAVY button Detergent Valve Push DELICATE then REGULAR button Bleach Valve Push SHEETS then REGULAR button Push EASY IRON button RESTART This feature makes the machine re try when something goes wrong The AquaSmart leaves the factory with the RESTART turned ON When servicing the AquaSmart it is more convenient to turn this OFF It will allow any fault to show up immediatly To tur
13. moved from the machine for return must be protected from electro static damage while in transit by using the special package in which the spare parts were received Removing Top Deck 4 Disconnect Display Module and remove the console Disconnect all harnesses to the Motor Control Module Remove the pressure tube Remove the water valves then slide the power cord out from the top deck Remove the ground wire Note When replacing a Motor Control Mod ule ensure that the pressure tube is clear of any water droplets before operating the machine on a fill cycle If the basket is full of water drain the water then blow down the tube 5 Remove two rubber buffers and screws from the front of the top deck Removing the Basket 6 Remove the four straps attached to the neck ring by unclipping each end of the straps from the neck ring Unclip the neck ring from the top of the tub 7 Remove the agitator as described on page 2 8 The basket may now be lifted clear If the basket is not easy to lift clear then remove the three spline retaining screws and remove the driven spline off the shaft and lift out Note Specifications are subject to change without notice HOT WATER WALVE os i COLD WATER VALE CE mm TE CE miu FABRA EACH PAIDISRENSUNGHVALVE os If further help is needed concerning this appliance in USA or Canada call TOLL FREE 1 888 9 FNP USA 1 888 936 7872 Or write to Fisher
14. n RESTART OFF In COMPONENT TEST MODE push BLEACH button RECYCLE After servicing you may want to put the machine into RECYCLE mode to complete a number of cycles In COMPONENT TEST MODE push SOAK button To turn RECYCLE ON In COMPONENT TEST MODE push SOAK button DETAILED FAULT DESCRIPTION Some common fault descriptions are shown in the following columns for full detailed fault code information refer to the Service Manual See Detailed Fault Codes for servicing tips Note If a fault code is displayed that is not listed refer to the Service Manual To turn RECYCLE OFF Valve Faults For fault codes 26 27 49 amp 50 the Motor Control Module has measured a voltage from the valve diagnostic circuit that indicates the cold valve or both the cold and hot valve or dispensing valves are faulty The most likely cause is that the valve harness has not been connected correctly or the valve s is open circuit e Check the valve harnesses are correctly fastened to the valves and the motor control module or the pins are not bent backwards e Measure the resistance of the cold and hot valve coils e Replace the Motor Controller module Pressure Tube Faults Fault codes 38 amp 39 relates to a fault in the pressure tube area of the machine The probable cause of this fault is that the pressure tube has become blocked crushed cut or has fallen off If no faults are found with the pressure tube replace the Motor Control
15. nd then press the SELECT button keep the buttons pressed for at least 2 seconds after which time two beeps will sound and the screen below will appear Diagnostics Menu Use the left and right arrows to highlight the screen you wish to view then press the SELECT button to enter that screen The screens are explained below Service Screen Upon entering the service screen one of the following screens will appear e Warning Status Fault Status e Machine Status To scroll between the screens use the left and right arrows Warning Status Fault Status FAULT STATUS Fault code 247 i cycles ago at progress Vash WARMING STATUS No Taps If cycles ago at progress Wash Warning Status In this screen will be displayed the last USER WARNING FAULT that occurred and will show how many cycles ago and in what part of the cycle it occurred In this screen will be displayed a fault code for the last fault that has occurred and will show how many cycles ago and in what part of the cycle it occurred The fault code number can now be checked in the detailed fault codes to ascertain what repairs may be necessary Refer to detailed fault descriptions section of this document Machine Status MACHINE STATIS Sine GE La 5 HUDC 323 T 22degt Target degt Hol Cold Ded Fab Pump Ot Dii iff lit on In the top half of the screen it displays the following information Size is the size of machine 650mm Large
16. ne is not siphoning e Check that there are no clothes or foreign objects preventing the clutch re engaging and that there aren t any defects with the clutch mechanism e Check that the pressure tube has not come off and that it is not kinked e Replace the Rotor Position Sensor e Replace the Motor Control Module Rotor Position Sensor RPS Faults Fault code 130 amp 240 relate to faults to do with the RPS wiring and Motor Control Module circuitry e Check for corrosion on the connector of the RPS e Test the RPS with an RPS tester e Replace the Motor Control Module Note for Fault code 240 it normally indi cates a problem with the wiring harness Motor Faults Fault codes 136 is a motor stall fault Possible causes are seized bearings fault motor har ness faulty or jammed motor or a faulty RPS or Motor Control Module Check the following e Check that the inner basket is free to turn and that it is not jammed e Check that the RPS has no signs of corrosion or water damage e Check the resistance of the motor windings Normal resistance should be 32 ohms across any two phases Replace the Motor Control Module Pump Faults Fault codes 245 247 248 2498 amp 250 relates to the pump and the pumping system including hoses e Check that the drain hose is not kinked or that the machine is siphoning eMeasure the resistances of the Pump wind ings The resistance should be approximately 16 2 ohms across
17. nt remis a leur place d origine AQUASMART A brief Overview STATOR The rotor has 16 blocks of magnets which i each contain 3 individual magnets ELECTRONICS O N z Note The rotor is not interchangeable with any previous phase or series of machine The Motor Control Module contains the ROTOR POSITION SENSOR R P S circuits needed to control the water valves pump water level and rotation of the motor The Pressure Sensor used to detect the water level is part of the Motor Control Module and cannot be removed The Dis The resistance between any two phases play Module receives the inputs from the should be 320 front panel i e User settings and sends Note The stator is not interchangeable with the appropriate command to the Motor any previous phase or series of machine Control Module i i ROTOR NOTE There are no field serviceable Po ROTOR OOOO OO The rotor position sensor RPS is a printed sid ae ee Motor Control Module or circuit board that contains three Hall Sensors ae ee which detect the magnetic field of the indi vidual magnets in the rotor The RPS provides MOTOR this information to the Motor Control Module The motor is a 3 phase DC brushless mo which it uses to determine the position of the tor which has 36 poles The Motor Control rotor The printed circuit board sits in a plastic Mad le controls rotation of ihe molor housing encapsulated by resin to protect the board The only exposed area of
18. t to shear off Failure to tighten the bolt correctly will cause the agitator to lift off the spline on the shaft during wash d Fit the cap to the top of the bolt Using your hand hit firmly on top of the cap until the clips on the cap engage to the bolt DRAIN PUMP Smart Pump SmartPump has the capability of pumping to a much higher head 8ft 2 5 metres The pump housing is attached to the base of the tub The pump can be accessed from the top if the agitator and basket are removed or from underneath the machine Care must be taken to isolate the machine from the mains power before servicing the pump and it is im portant that the harness connector cover has been replaced after reassembly B ele lt This machine has a lidlock that will lock the lid closed when the machine is operating The lid is closed for the entire cycle If the user attempts to operate the machine with the lid in the open position the machine will stop and sound a warning tune See user warnings OUT OF BALANCE DETECTION AquaSmart has an electronic sensing system known as Bump Detect Bump Detect is software written into the Motor Control Module which looks at specific feedback from the Ro tor Position Sensor No fault codes are associ ated with Bump Detect and there are no hard and fast tests that can be carried out If a machine continually goes into an out of balance condition then the following needs to be che
19. the board is the connector for the main harness WATER VALVES The water valve assembly incorporates four valves that are joined by a common valve body The two main inlet coils control the flow of water into the valve body assembly which then in turn supply water into the machine through the inlet nozzle Two additional coils are used which control the valves for the bleach and detergent dispensing which control the flow of water to the detergent and bleach dispensing system via hoses which run underneath the top deck 1 Hot coil White Clip 2 Cold coil White Clip 3 Bleach coil Yellow Clip 4 Detergent coil Purple Clip DISPENSING SYSTEM Two hoses run underneath the top deck and connect to either the detergent dispenser or the bleach dispenser The detergent dispenser hose has cream elbows The bleach dispenser hose has grey elbows Moulded in the top deck at the valve end are identification letters D for Detergent and B for Bleach At the dispenser end are moulded the words Detergent and Bleach Note It is important that the hoses are retained in the clips around the perimeter of the opening of the top deck correctly FLOATING BASKET During spin the agitator and the basket have to be coupled together and turn as a single unit In agitate the agitator and basket have to be free to rotate independently At the base of the basket is a flotation cham ber As the water l
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