Puck Off Operation & Service Manual
Contents
1. Figure 19 Trackball Exploded View Puck Off Operator Manual Page 28 of 40 040 0161 01 Rev A 11 27 2007 Chapter 8 Service and Repair Control Panel Button Service The control panel buttons activate micro switches as shown below Perform the following steps to replace the micro switches or the buttons 1 Gently press the plastic micro switch to the side to release it from the button housing 2 Disconnect the two wires from the micro switch and connect them to the same terminals on the replacement micro switch To remove the button unscrew the retaining ring 4 Reverse these steps to install the replacement button and micro switch Connect the ground wire to the COM connector on the bottom of the switch housing and the signal wire to the NO connector as shown in the figure below NC en Not Used i eee mema USP NO to Signal Wire COM ai ito Black White Ground Wire Figure 20 Player Button and Micro Switch The GFX I O PCB The GFX I O PCB routes all communication between the system computer and hardware devices USB Audio In DC Power In To Sysfem PC From System PC From System PC Trackball Control Panel Buttons Coin Door r a Mounting Foot En 1of4 EEEE thea ee ee Toc aee T en Bey Mount to Cabinet RENY ees with Wood Screws Speakers Coin Meter Power On LED Figure 21 GFX I O PCB Connections 2007 Glob2. 30 F FCC Notices United States Electromagnetic Interference EMI is any signal or emission radiated in free space or conducted along power or signal leads that endangers the functioning of radio navigation or other safety service or that seriously degrades obstructs or repeatedly interrupts a licensed radio communications service Radio communications services include but are not limited to AM FM commercial broadcast television cellular services radar air traffic control pager and Personal Communication Services PCS These licensed services along with unintentional radiators such as digital devices including computer systems contribute to the electromagnetic environment Electromagnetic Compatibility EMC is the ability of items of electronic equipment to function properly together in the electronic environment While this computer system has been designed and determined to be compliant with regulatory agency limits for EMI there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference with radio communications services which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures e Re orient the receiving antenna e Relocate the cabinet relative to the receiver e Plug the game into a different outlet so that the computer and the receiver are on different branch c
3. Hard Drive Serial Number Hard Drive Serial Number This is not the same as the cabinet serial number on the label dre i to the back of the cabinet If you restore software on the cabinet you will need to call Tech Support and tell them this number IP Address used to access the Internet configured from the Network Options menu See page 17 2007 Global VR Inc 040 0161 01 Rev A 11 27 2007 Page 13 of 40 Chapter 6 Operator Menu and Game Setup Cabinet Setup Menu CABINET SETUP LOCATION INFO CONTROLS SETUP NETWORK SETUP PRICING SETUP FACTORY RESET FACTORY RESET LOCATION INFO CLEAR HIGH SCORES CLEAR CREDITS EXIT Press SELECT to go back Trackball UP DOWN to pick item MENU to Exit Figure 5 Cabinet Setup Menu Menuitom scription Location Info Opens the Location Information menu where you can set up information about your location It is important to set up this info when your cabinet is connected to the Internet Controls Setup Opens the Controls Options menu where you can adjust the Trackball Settings Network Setup Opens the Network Options menu where you can define a static IP address for the cabinet or set up the network to use DHCP Pricing Setup Opens the Credit Menu where you can define how much a coin drop is worth and the cost to start and continue a game Factory Reset Highlight and press START SELECT to restore all cabinet settings to factory defaults When the confirmati
4. Press SELECT to go back Trackball UP DOWN to pick item MENU to Exit Payout Percentages Total Payout Percentage 100 for ist 50 for2nd 25 for 3rd 10 for 4th 10 for 5th 5 gt EE EXIT Figure 11 Local Tournament Setup Menu Menuttem eseriptlom Tournament Name Start Date Time Stop Date Time Table Price to Enter Prize Type Prize Starting Amount Item Description N A Number of Payouts Payout Percentages Exit Puck Off Operator Manual Page 20 of 40 Set a stop date and time players must start their game before this time Enter the type of prizes to be awarded Fixed Incremental or Item Set the number of prizes to be awarded 1 5 Opens screen that lets you set the payout percentages for each prize when awarding cash prizes It also makes sure amounts equal 100 Return to the previous screen 040 0161 01 Rev A 11 27 2007 Chapter 6 Operator Menu and Game Setup Diagnostics Menu This menu gives you access to various submenus for troubleshooting issues with the network or cabinet hardware DIAGNOSTICS MENU NETWORK STATUS MONITOR TEST CONTROL PANEL TEST ccTalk TESTS CARD READER TEST SERVER STATUS UPDATE STATUS EXIT Press SELECT to go back Trackball UP DOWN to pick item MENU to Exit Figure 12 Diagnostics Menu Menuttem Deseription O Network Status Opens the Network Status screen which lets you see whether data is bein
5. Puck Off Operation amp Service M anual 040 0161 01 RevA gt Read this manual before use gt Keep this manual with the machine at all times www globalvr com http service globalvr com techsupport globalvr com Phone 408 597 3435 Fax 408 597 3437 2007 Global VR Inc All Rights Reserved GLOBAL VR and the GLOBAL VR logo are registered trademarks of Global VR Inc Puck Off is a trademark of GFX Construction Inc All other trademarks are the properties of their respective owners Preface Table of Contents Pieleen ats ete tease eat ten et 3 Diagnostics Menu 2l eae cacti 3 PIET U E O Dani aaa WAITS onie 4 SEAMS CICS Ment sisao adobe cies ape a 24 Environmental Conditions cccceseeeeeeeeees 4 Volume Adjust Men sicccicccesticcvsiluckesxetsbessaivenk 25 FCC Notices United States 4 Chapter 7 Software Restoration 26 Chapter 1 Introduction seeeeeeeeeeeeeeeeeeee 5 Chapter 8 Service and Repait 111111 27 Hardware Features siccicevetescachinsscdivetsaassaactidedes 5 Ise ONS Mean hedeeccetseatens 77 Chapter 2 Setting up your Internet Trackball Service scsssws eves iatinwedieeatusueasate 27 COME CHO suite ene ee aaa 6 Control Panel Button Satie ene ho hee coe 29 Connecting Puck Off to the Internet ss 6 The GFX V O PCB oessescsssssssssesssssssssseeesecesssneee 29 Using an Internet Jukebox Connection 7 GFX I O PCB Replac
6. b Use the onscreen keyboard to edit your name to be the way you want it to appear on the screen You will then be prompted to enter a PIN number you can use the PIN later if you don t have your card with you c Inthe future once a game starts you can slide your card and the software will automatically display your name and custom puck Your information is saved on the server so it will be available on any online Puck Off cabinet 10 As you play watch for hints and tips that scroll along the bottom of the screen 11 When playing a Remote Player press the Message button to send messages to the other player 12 Top players in Practice and Tournament games show up on the Leaderboards Hints During play press and hold the START SELECT button to speed up gameplay by 3 Times This does not work in VS Remote Player games Shot Shaping After throwing a puck use the trackball to influence the direction the puck travels This feature is not available for VS Remote Player and Tournament games Puck Off Operator Manual Page 10 of 40 040 0161 01 Rev A 11 27 2007 Chapter 6 Operator Menu and Game Setup Chapter 6 Operator Menu and Game Setup This chapter describes how to use the Game Operator menu to set up the game diagnose problems and view gameplay and earnings statistics With the game running in Attract Mode open the coin door and press the Operator TEST button on the Operator Button Panel to open the main Operato
7. DSL router or an Ethernet Hub linked to the Cable DSL router Important If you need additional ports use a Network Switch or Hub Do not use more than one DSL Cable Router in your network The router must connect directly to the Internet Modem for DHCP automatic IP Address assignment to function properly 4 Make sure the Cable DSL router is powered on and then power ON the Puck Off cabinet Repeat the previous steps for each cabinet you wish to connect Once the cabinet is connected to the Cable DSL router and powered on press the Operator Test button to open the Operator Menu On each cabinet select Diagnostics from the Operator Menu and then select Server Status e Make sure the text displayed on the Server Status screen is green Red text indicates a connection problem e Verify that each cabinet has an IP Address If the IP address displayed is 127 0 0 1 this means the cabinet could not get an IP address from the router and has assigned itself the default IP address If this happens verify the network settings on the router and make sure it is correctly set up to assign IP Addresses using DHCP Important Do not connect Puck Off cabinets directly to each other Puck Off Operator Manual Page 6 of 40 040 0161 01 Rev A 11 27 2007 Chapter 2 Setting up your Internet Connection Typical Broadband Game Office Network Puck Off Network Router SUL ee T E Cable DSL Broadband Miodem Other Games
8. Game Options Opens the Game Options Menu where you can set up point goals needed to win games enable or disable Remote Play and Local Tournaments and set up a Local Tournament See page 19 Diagnostics Opens the Diagnostics Menu where you can troubleshoot problems with cabinet hardware or the Internet Connection See page 21 Opens the Stats Menu where you can view or reset cabinet statistics See page 23 Volume Opens the Volume Adjust menu where you can set game attract announcer and music volumes separately See page 25 Exits to Attract Mode Puck Off Operator Manual Page 12 of 40 040 0161 01 Rev A 11 27 2007 Chapter 6 Operator Menu and Game Setup System Info Screen This screen displays information about the Puck Off System Computer Press any button to exit SYSTEM INFO GAME VERSION 071 01 31 326 DATE TIME 10 10 2007 02 39PM ON TIME 0 02 35 HARD DRIVE SERIAL NUMBER WD WMAMA12343096 IP 127 0 0 1 Hit Any Button to Exit Figure 4 System Info Screen Menuitom Description Game Version Software Version Number This number is useful to Tech Support for troubleshooting any issues that may occur Date Time Current Date and Time This is set by the Operating System and is updated automatically for online cabinets Cabinets that are not online must use the default time from the computer manufacturer On Time Length of time since the cabinet was last turned on hours minutes seconds
9. Your Internet Service Provider will tell you the IP Address to use To use this setting DHCP must be set to OFF Net Mask Sets the Subnet Mask used by the computer This is only used if DHCP is Used with Static IP Only set to OFF Your Internet Service Provider will tell you the Subnet Mask to use Gateway Sets the Gateway address used by the computer This is only used if DHCP Used with Static IP Only is set to OFF Your Internet Service Provider will tell you the Gateway address to use Exit Returns to the previous screen 2007 Global VR Inc 040 0161 01 Rev A 11 27 2007 Page 17 of 40 Chapter 6 Operator Menu and Game Credit Menu Setup This menu lets you set up pricing for the cabinet CREDIT MENU Free Play Units From Pulse Coin Mech Units From Pulse DBA Units to Start Units to Continue Max Rounds per Credit Credit Award for Beating Dominic i EXIT Trackball UP DOWN to pick item Press SELECT to go back Figure 9 Credit Menu gt NO 0 25 0 25 0 75 0 50 a NO MENU to Exit a Free Play Sets Free Play to YES on or NO off Units From Pulse Coin Mech Sets the money units per pulse from the Coin Mech Units from Pulse DBA Sets the money units per pulse from the Dollar Bill Acceptor DBA Units to Start Sets the money units required to start a game Units to Continue Sets the money units required to continue a game in progress Max Rounds per
10. and collections data stored in the game software It is advisable to contact Technical Support before using the Disk to resolve a problem Perform the steps that follow if you need to restore software on your cabinet The operating system and game software are provided on a single DVD labeled System amp Game Install Disk Total installation time is about 7 minutes l With the game powered on insert the Puck Off System amp Game Install Disk in the computer DVD drive Power the game OFF wait 5 seconds and then power it back ON The computer will boot from the DVD and begin to install the Linux Operating System and Puck Off game software When the installation is complete the drive will eject the DVD and a prompt on the monitor will say software installation is complete Remove the DVD Make sure the cabinet is connected to an active broadband Internet connection and then power cycle the cabinet Once the cabinet reboots verify it is properly connected to the Internet by selecting DIAGNOSTICS SERVER STATUS from the Operator Menu Green text on this screen means the cabinet is connected and communicating with the Puck Off servers Open the SYSTEM INFO screen in the Operator Menu and write down the Hard Drive Serial Number It will look something like this WD WMAMAA552778 You will need to tell this number to Tech Support Call GLOBAL VR Tech Support at 408 597 3435 Tech Support will complete the registration of the g
11. it will trap dust and grime interfering with trackball performance Re assemble the trackball in the reverse order of disassembly Be careful to align the red sensor PCBs with the grooves in the top and bottom pieces of the plastic housing Hint Tighten the screws about halfway and then re position the PCBs Be sure to connect all of the ground wires removed previously The trackball housing is grounded to the mounting plate which is grounded to the lug inside the coin door 10 Play a game to verify proper trackball operation Ref Qty Part Description i 1 95 0560 00 3 TRACKBALL BOTTOM BRK 2 1 95 1604 00 3 TRACKBALL TOP BRK 1 8 SHORT 3 1 55 0200 XX 3 TRACKBALL BALL 4 2 95 0576 00 3 TRACKBALL ROLLER SHAFT 5 1 95 0575 00 3 TRACKBALL IDLER SHAFT 6 2 95 1422 00 PLASTIC STAR WHEEL T 2 A052 1011 00 NEW STYLE PCB ASSY FOR T BALL RED 8 6 90 1005 00 SCREW 8 X 1 2 PH PN HD TYPE B 9 6 95 0570 00 BEARING FOR TRACKBALL OILED 10 495 0555 140 TAPE COPPER SMOOTH 1 2 WIDE 11 1 95 0577 00 GROUND WIRE HAPP TRACKBALL 12 1 95 0303 00 HARNESS T BALL STANDARD TRACKBALL 13 1 90 1013 00 TIE WRAP 4 LENGTH SOLD EA 14 1 95 1828 00 TRACKBALL MOUNTING SHIM FOR 3 TRACKBALL 15 2 43 2253 00 SCREW 4 40 X 3 8 PHIL TRUSS HEAD MS W LIGHT PATCH ZINC
12. oo mm fF N YLOM A Sr Music Control YEL _________________________1 _ Message Panel Buttons BRN AA r Menu BLU r StatSelect ORGAN ry k Not GRN oC Used RE D rT Harness PN 115 0143 01 VIO WH T A Ll Coin 1 Y E L WHT LL Coin 2 For Dollar Bill Acceptor if Used BRN WH1_ _ Test Button BLU WAT AAAAAA_11_ Service Button ORG WHT _1 _ GRN WHTW _rY _ Not RED WHT H _ 7 Used GRY WHT H _L_ Grounds YEL Harness PN 115 0141 01 RED BLK Butt Splice Connectors for Coin Meter Can also be used for Coin Lamps RED Harness PN GLO TWSPK 01 Right Right X To Left Speakers Left X To DC Power Card in System Computer Harness PN 115 0140 01 Noise Filter J1 USB To USB Port on System Computer J11 Audio In To Audio Out Port on System Computer Notes Wire colors may change due to harness revisions Unused pins are not shown Figure 22 Detailed Wiring Diagram GFX I O PCB 040 0161 01 Rev A 11 27 2007 2007 Global VR Inc Page 37 of 40 Chapter 10 Diagrams and Schematics Computer ON OFF Switch Computer Voltage Switch Power Supply 115V or 230V Cooling Fan AC Power Connector PS 2 Keyboard Port Purple Computer Case Fan USB Ports to O PCB Card Reader Ethernet Port to Internet Audio Ports Connect Green port to Audio In port
13. are ventilation fan and all ventilation holes are clear of Blocked dust and debris so that air can flow freely Marquee Lamp is Faulty Fluorescent Check the fluorescent tube for darkened or cracked Faulty or Tube ends Replace the fluorescent tube if it looks worn Intermittent Faulty Fluorescent Verify the fluorescent tube pins make a good Fixture connection with the lamp fixture Check the ballast for proper operation Wrong Number of Incorrect Setting in Verify the Coin settings from the Operator Menu and Credits Given Operator Menu adjust them as necessary When money is Faulty Wiring Turn off the cabinet Verify that all the wires are Inserted properly connected to each coin mech or Bill Validator Verify that no wires are frayed or improperly shorting to ground Game Will Not Faulty Coin Mech Verify the coin mech is not jammed Make sure the Accept Coins mech is properly aligned and latched to the coin door Faulty Ground Make sure the coin door is securely connected to Wire ground Dollar Bill Acceptor Incorrect Dipswitch Set dipswitches for Long Pulse or Gaming not Short not working Setting Pulse or Vending Faulty Bill Validator Verify the bill validator is powered ON and working If the bill validator is faulty it will usually blink an error code on the inside of the coin door No power Power Strip not Make sure the power indicator light on the power strip Plugged in or is on If it is off make sure the con
14. if the trackball was installed backwards Be sure to invert Y as well T Ball Y Invert This setting reverses the trackball s forward and backward movement It is used to compensate if the trackball was installed backwards Be sure to invert X as well Returns to the previous screen Puck Off Operator Manual Page 16 of 40 040 0161 01 Rev A 11 27 2007 Chapter 6 Operator Menu and Game Setup Network Options Menu This screen lets you control the settings the cabinet uses to connect to the Internet To input your settings use the trackball to select an item and then press START SELECT Hold down the START SELECT button while moving the trackball left or right to scroll through the numbers O 255 Let go of the button when you reach the correct number and then use the trackball to select the next number When you finish press the MENU button to exit from the item Use the trackball to select the next item NETWORK OPTIONS DHCP ON IP 127 0 0 1 Net Mask 0 0 0 0 Gateway 0 0 0 0 Cc EXIT Press SELECT to go back Trackball UP DOWN to pick item MENU to Exit Figure 8 Network Options Screen Menuttem O Doseription DHCP If ON tells the computer to get an IP address from another device such as a network router This is used more commonly than the static IP address Sets a Static Internet Protocol IP address used to identify the computer on the Internet if your Internet service is set up this way
15. on I O PCB VGA Port to VGA Monitor If Used DVI Port to EGA Monitor If Used DC Power Card to I O PCB Other Connector can be used for Coin Lamps Figure 23 Computer Rear Panel Diagram Puck Off Operator Manual Page 38 of 40 040 0161 01 Rev A 11 27 2007 Chapter 10 Diagrams and Schematics Warranty Service If you should require warranty service please contact your authorized GLOBAL VR distributor LIMITED WARRANTY GLOBAL VR warrants that its computer circuit boards hard drives power supplies monitors displays controls sensors and mechanical structures are free from defects in materials and workmanship under normal use and service for a period of ninety 90 days from the date of shipment All software and accompanying documentation furnished with or as part of the Product is supplied AS IS with no warranty of any kind except where expressly provided otherwise in any documentation or license agreement furnished with the Product During the warranty period GLOBAL VR will at no charge repair the Product provided Purchaser believes that the Product is defective in material or workmanship and promptly notifies GLOBAL VR in writing with an explanation of the claim All claims for warranty service are made within the warranty period Products are returned adequately packed and freight prepaid to GLOBAL VR s designated service center GLOBAL VR s inspec
16. the Puck Off cabinets to the existing Internet setup Typical Digital Jukebox Internet Setup Aesbieyjosi no E Sy Digital Jukebox 2007 Global VR Inc 040 0161 01 Rev A 11 27 2007 Page 7 of 40 Chapter 3 Playing a Game Chapter 3 Playing a Game 1 Coin up and press the START SELECT button The Select Game menu will appear The various games are described in the table below 2 Use the trackball to select your game and press the START SELECT button AT Practice Single player practice game with trackball speed in RPM displayed Use this feature With Remote to help you tune your playing skills Challenges Players playing Practice games appear in the Remote Player Lobby where they can be challenged by remote players Players who don t want to be challenged can turn off Allow Challengers in the Options Menu VS Computer Play against a character generated by the computer Players playing VS Computer games appear in the Remote Player Lobby where they can be challenged by remote players Players who don t want to be challenged can turn off Allow Challengers in the Options Menu Two Players Play against another person at the same cabinet VS Remote Play against another person at a remote location This option is only available if Player another online player is accepting challenges Tournament Play in a tournament set up by the location operator This option is only available if the operator has set
17. up a local tournament see page 20 3 If you selected VS Computer the next screen will ask you to select the character to play against Each character has a difficulty rating HERH based on how hard it is to beat them PERT 4 If you selected Tournament an agreement screen FER LS 4 will appear Press the START SELECT button oe par n to confirm that you agree with the Tournament RARE riy 2 u Rules The table will be pre selected for the y amam xone am Tournament Puck Off Operator Manual Page 8 of 40 040 0161 01 Rev A 11 27 2007 Chapter 5 Playing a Game V 5 The next screen will ask you to select a table The various tables are described below Hold down the MUSIC button for EXPERT Mode This mode disables shot shaping poll Pro A C gt ELAN RE EXPERT t 3 i PaTABLERULESES IN Beginner Scoring rules are the same as for the Pro table but this table is designed to make it easier to score The player with the puck farthest from the playing end and or ahead of their opponent s puck is the winner Also known as traditional shuffleboard Pyramid Pyramid uses the same scoring methods as traditional shuffleboard The only difference is the design of the scoring area Bumper Players must bounce the weight puck off the bumper edge in order to score points All pucks on the playfield score points in each round Lucky 13 Player with the puck closest to the lucky 13 center s
18. 7 a a it a eae et ee ee ee eee ee H ir H ene rare H H HHH H H H el PP eee Ort retio tir 1 H a 5 a j a a a A 7 a a a i 1 H a H a cf a eee eee seer es teeseee street rere essere Stats Menu View Statistics Reset Statistics Volume Adjust Menu Set Game Attract Announcer 2 amp Music Volumes i Figure 2 Operator Menu Flowchart Volume E o ey H a a 1 a a a 7 a E 1 s a t a E a s a i a i E a E a cr retire tty 2007 Global VR Inc 040 0161 01 Rev A 11 27 2007 Page 11 of 40 Chapter 6 Operator Menu and Game Setup Main Operator Menu This menu appears first and gives you access to the submenus It also displays GLOBAL VR contact information OPERATOR MENU SYSTEM INFO CABINET SETUP GAME OPTIONS DIAGNOSTICS STATS VOLUME E EXIT GLOBAL VR 2350 Zanker Road san Jose CA 95131 Phone 408 597 3435 Fax 408 597 3437 E mail techsupport globalvr com Website http service globalvr com Press SELECT to go back Trackball UP DOWN to pick item MENU to Exit Figure 3 Main Operator Menu Menuttem Description S System Info Opens the System Info screen which displays the Game Software Version Hard Drive Serial Number and other information See page 13 Cabinet Setup Opens the Cabinet Setup menu where you can set up your Location Info Network and Pricing adjust the Trackball or clear high scores and credits See page 14
19. CE WHITE BLACK RED GREEN BLUE E EXIT Fress SELECT to go back Trackball UP DOWN to pick item MENU to Exit Figure 14 Monitor Test Menu DIAGNOSTICS MENU NETWORK STATUS MONITOR TEST CONTROL PANEL TEST ecTalk TESTS CARD READER TEST SERVER STATUS UPDATE STATUS mm EXIT Press SELECT to go back Trackball UP DOWN to pick item MENU to Exit Figure 15 Control Test Screen Puck Off Operator Manual Page 22 of 40 This screen displays information about network communication This information can be useful for troubleshooting network issues Press any button to exit from this screen This menu opens various test screens designed to help you test and adjust the monitor colors and geometry Display these screens to help you adjust the monitor using the monitor remote control board Press the MENU button to exit from the test screens Each time you press a button or activate a coin mech the corresponding item will change from red to green onscreen The onscreen crosshairs represent the trackball position allowing you to test the range of motion of the trackball Hold the MENU button to exit from this screen Note The button labeled DOOR 1s not used 040 0161 01 Rev A 11 27 2007 Chapter 6 Operator Menu and Game Setup Server Status Screen This screen displays the status of the cabinet s connection with the three Puck Off servers It also displays the IP Address and Gateway
20. Credit Sets the maximum number of rounds a player can get for one credit Credits Awarded for Beating Dominic Puck Off Operator Manual Page 18 of 40 Sets the number of credits a player receives for beating Dominic the master computer opponent in the game Select NO if you do not want to award credits Returns to the previous screen 040 0161 01 Rev A 11 27 2007 Chapter 6 Operator Menu and Game Setup Game Options Menu This menu lets you set up scoring goals and enable local tournaments GAME OPTIONS MENU LUCKY 13 TABLE POINTS PER GAME 73 BUMPER TABLE POINTS PER GAME 15 PYRAMID TABLE POINTS PER GAME 15 PRO TABLE POINTS PER GAME 15 BEGINNER TABLE POINTS PER GAME 15 CAMERA SIDE TO SIDE FOLLOW ENABLED VS REMOTE PLAY ENABLED LOCAL TOURNAMENT MODE ENABLED LOCAL TOURNAMENT SETUP E EXIT Press SELECT to go back Trackball UP DOWN to pick item MENU to Exit Figure 10 Game Options Menu Pp Momutem eseriptiom Lucky 13 Table Points per Game Sets the starting point value for the Lucky 13 Table The points the player scores are subtracted from this value The player must count down to a goal of zero to win on this table Camera Side to Side Follow If set to Enabled the camera onscreen view will move left or right to follow the puck VS Remote Play Allows the cabinet to participate in live Head to Head play from across the Internet Local Tournament Mode If set to Enabled this allows the cab
21. General Help F6 Fail Safe Defaults F7 Optimized Defaults Enter Select F5 Previous Values t Move 11 Now use the Arrow keys to highlight Integrated Peripherals and press Enter A Screen similar to the following will CMOS Setup Utility Copyright C 1984 2007 Award Software appear 12 Use the Arrow keys to highlight the 13 setting for USB Keyboard Support and press Enter Use the Page Up and Page Down keys to change the setting to Enabled Use the Arrow keys to highlight the setting for USB Mouse Support and press Enter On Chip Primary PCI IDE On Chip SATA Mode x PATA IDE Set to SATA Port 0 2 Set to SATA Port 1 3 Set to USB Controller USB 2 0 Controller USB Keyboard Support USB Mouse Support Legacy USB storage detect Azalin Codec Onboard H W LAN SMART LAN Onboard LAN Boot ROM Onboard Serial Port 1 Onboard Parallel Port Parallel Port Mode Integrated Peripherals Enabled Auto Ch 0 Master Slave Ch 2 Master Slave Ch 3 Master Enabled Enabled Enabled Enabled Enabled Auto Enabled Enabled Item Help Menu Level Disabled 3F8 IRQ4 5 Use the Page Up and Page Down keys to change the setting to Enabled PU PD Value F10 Save ESC Exit F l General Help F6 Fail Safe Defaults F7 Optimized Defaults Enter Select F5 Previous Values t Move 14 Now use the Arrow keys to highlight Power Management Setup and press Enter Puck O
22. System Info Screen eee 13 Figure 16 Server Status Screen eeeeeeee 23 Figure 5 Cabinet Setup Menu 0 14 Figure 17 Statistics Menu sicssscvecinesdarvaviicsseiveeds 24 Figure 6 Location Information Screen 15 Figure 18 Volume Adjust Menu 00 25 Figure 7 Controls Options Menu 16 Figure 19 Trackball Exploded View 28 Figure 8 Network Options Screen 17 Figure 20 Player Button and Micro Switch 29 Protre9 Credit Menu cerei 18 Figure 21 GFX I O PCB Connections 29 Figure 10 Game Options Menu 0666 19 Figure 22 Detailed Wiring Diagram GFX Figure 11 Local Tournament Setup Menu 20 VO PCB wicca es 37 Figure 12 Diagnostics Menu c cc eeeceeeeeees 21 Figure 23 Computer Rear Panel Diagram 38 Puck Off Operator Manual Page 2 of 40 040 0161 01 Rev A 11 27 2007 Preface Preface Safety Please read this page before preparing your arcade cabinet for game play The following safety instructions apply to all game operators and service personnel Specific warnings and cautions will be included throughout this manual Use the following safety guidelines to help protect the system from potential damage and to ensure your personal safety e Make sure that the switch on the back of the computer is set to match the AC power in use at your location 115 volt
23. W DC WD400BB IJJH C0 None SS TOSHIBA DVD ROM 6 Change the setting for Halt On to No Errors the same way IDE Channel 2 Slave None IDE Channel 3 Master None IDE Channel 3 Slave None Drive A Pita Floppy 3 Mode Support Disabled Press ESC to go back to the Main eelim Menu wate No Errors PU PD Value F10 Save ESC Exit F l General Help F6 Fail Safe Defaults F7 Optimized Defaults t Move Enter Select F5 Previous Values 7 Now use the Arrow keys to highlight Advanced BIOS Features and press Enter A screen similar to the following will appear 8 Use the Arrow keys to highlight the setting for First Boot Device and press Enter Use the Page Up and Page Down keys to change the setting to DVDROM 9 Change the setting for Second Boot Device to Hard Disk the same way 10 Change the setting for Third Boot Device to Disabled the same way CMOS Setup Utility Copyright C 1984 2007 Award Software Advanced BIOS Features gt Hard Disk Boot Priority Press Enter First Boot Device CDROM Second Boot Device Hard Disk Third Boot Device Disabled Password Check Setup HDD S M A R T Capability Disabled Limit CPUID Max to 3 Enabled No Execute Memory Protect Enabled CPU Enhanced Halt CIE Enabled CPU Thermal Monitor 2 TM2 Enabled CPU EIST Function Enabled Init Display First PCI Onboard VGA Enable If No Ext PEG Item Help PU PD Value F10 Save ESC Exit F1
24. al VR Inc 040 0161 01 Rev A 11 27 2007 Page 29 of 40 Chapter 8 Service and Repair GFX I O PCB Replacement Perform the following steps to replace the GFX I O PCB CAUTION To prevent electrostatic discharge ESD damage handle PCBs by the edges only and use a grounding wrist strap or similar precaution 1 Disconnect the cabinet AC Power Cord 2 Make sure that all wire harnesses are labeled for ease of reconnection and then disconnect them from the PCB Remove the four screws that secure the PCB to the mounting feet 4 Reverse these steps to install the new PCB Use the Operator Menu DIAGNOSTICS screens to verify all cabinet hardware is functioning properly Computer Replacement CAUTION The computer is serviced as one unit YOU WILL VOID YOUR WARRANTY if you open the computer without direct authorization from the GLOBAL VR Technical Support staff Perform the following steps to remove the computer from the cabinet 1 Disconnect all of the cables from the computer 2 Unbuckle the strap that secures the computer in the cabinet and carefully remove the computer 3 Reverse these steps to replace the computer Make sure that the computer air vents are not blocked There is an air vent under the bottom front panel of the computer that is easily blocked by padding or debris 4 When shipping the computer always use plenty of padding and protection GLOBAL VR recommends shipping the computer in a box with three inch
25. ame and activate your game through the Internet They will need your Hard Drive Serial Number to complete the process Puck Off Operator Manual Page 26 of 40 040 0161 01 Rev A 11 27 2007 Chapter 8 Service and Repair Chapter 8 Service and Repair CAUTION GLOBAL VR assumes no liability for any damage or injuries incurred while servicing the cabinet Only qualified service personnel should perform service AN and installation of cabinet hardware To prevent electrostatic discharge ESD damage handle PCBs by the edges only and use a grounding wrist strap or similar precaution Please read the service instructions before working on the cabinet Always turn the cabinet OFF and disconnect the AC power cord before performing any repair work DANGER Because Puck Off is sold as a conversion kit this manual contains service instructions only for components included in the conversion kit Using a Computer Keyboard There may be times it is useful to connect a keyboard to the computer for troubleshooting purposes You can use either a USB or PS 2 Keyboard but you must reboot the computer after connecting a PS 2 keyboard Below is a list of the keyboard commands that work with Puck Off Key Function Q_ Control panel Camera buton R Control panel Music button C Restart Software Trackball Service This section describes the steps for disassembling the trackball to clean or replace parts CAUTION To prevent el
26. and Page Down keys Current CPU Temperature 44 C Current CPU FAN Speed 3234 RPM to change the setting to Disabled Current SYSTEM FAN Speed 0 RPM CPU Warning Temperature Disabled CPU FAN Fail Warning Disabled SYSTEM FAN Fail Warning Disabled CPU Smart FAN Control Disabled CPU Smart FAN Mode Auto Move Enter Select PU PD Value F10 Save ESC Exit F l General Help F5 Previous Values F6 Fail Safe Defaults F7 Optimized Defaults 18 Now that all settings are correct press F10 The following prompt will appear Save to CMOS and EXIT Y N Y 19 Make sure Y shows at the end of the prompt use the arrow keys to select if necessary and press Enter to save the settings and exit 2007 Global VR Inc Page 33 of 40 Chapter 9 Troubleshooting Chapter 9 Troubleshooting Video Troubleshooting Possible Cause Possible Solution No Picture on Power Problem Verify the AC power connection to the monitor You can Monitor verify the monitor has power by looking for a small glow in the Neck of the CRT Verify the cable is firmly connected from the computer Video port to the monitor Check the video cable and make sure it is not pinched or frayed Replace with a known good cable Audio is Working Loose or Faulty Video Cable Loose or Faulty Video Card When the computer boots up it performs a PC self diagnostic test If you hear 3 beeps from the computer this indicates a problem with t
27. anty period and to supply at no extra charge new or rebuilt replacements for defective parts If repair or replacement fails to remedy the defect then and only in such event shall GLOBAL VR refund to Purchaser the purchase price for said Product Purchaser s failure to make a claim as provided above or continued use of the Product shall constitute an unqualified acceptance of said Product and a waiver by Purchaser of all claims thereto IN NO EVENT SHALL GLOBAL VR BE LIABLE FOR LOSS OF PROFITS LOSS OF USE INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM OPERATION OF THE GAME IN ANY CONDITION GLOBAL VR SHALL NOT BE RESPONSIBLE FOR THE SUITABILITY PERFORMANCE OR SAFETY OF ANY NON GLOBAL VR PART OR ANY MODIFICATION PERFORMED BY ANY PRODUCT DISTRIBUTOR UNLESS SUCH WORK IS EXPRESSLY AUTHORIZED IN ADVANCE BY GLOBAL VR THIS WARRANTY IS IN LIEU OF ALL OTHER EXPRESSED OR IMPLIED WARRANTIES INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ALL OTHER OBLIGATIONS OR LIABILITIES ON GLOBAL VR S PART EXCEPT FOR ANY EXPRESS WARRANTY SET FORTH IN A WRITTEN CONTRACT BETWEEN GLOBAL VR AND PURCHASER CONTAINING SPECIFIC TERMS WHICH SUPERSEDE THE TERMS HEREIN THIS WARRANTY DOES NOT AUTHORE ANY OTHER PERSON TO ASSUME OTHER LIABILITIES IF ANY CONNECTED WITH THE SALE OF PRODUCTS BY GLOBAL VR 2007 Global VR Inc 040 0161 01 Rev A 11 27 2007 Page 39 of 40 Technical Support Hours 7 00am 5 00
28. ats Menu the Reset Accounting Statistics screen will appear Hold the START SELECT button until the countdown finishes to reset statistics When you select View Stats from the Stats Menu the Statistics Menu appears This menu displays statistics about game play and earnings as described below STATS MENU Cc EXIT Practice Starts VS Computer Starts Two Player Starts VS Remote Player Starts Tournament Starts Money VIEW STATS RESET STATS EXIT Practice Starts VS Computer Starts Two Player Starts VS Remote Player Starts Tournament Starts Money STATISTICS MENU SINCE RESET Starts Continues 887 N A 163 0 11 0 0 0 1 LIFETIME Starts Continues 923 N A 198 31 0 21 Total 887 163 11 0 1 1 214 00 Total 923 198 31 0 21 1 596 00 Press SELECT to go back Trackball UP DOWN to pick item MENU to Exit Press SELECT to go back Trackball UP DOWN to pick item MENU to Exit Figure 17 Statistics Menu The Statistics Menu is divided into two sections Since Reset displays statistics since the last time Reset Stats was selected Lifetime displays statistics since the software was installed Each section contains the following items a VS Computer Starts Two Player Starts VS Remote Player Starts Tournament Starts Money Puck Off Operator Manual Page 24 of 40 040 0161 01 Rev A 11 27 2007 Chapter 6 Operator Menu and Game Setup Volume Adjust Menu This screen
29. bels on the game e A player who has never been adversely affected by light stimulus might experience dizziness or headache when playing the game Small children can be especially susceptible to these conditions Caution guardians of small children to keep watch over their children during play e Instruct those who feel sick during play to see a doctor e To avoid injury from falling objects and electric shock due to spilled drinks instruct players not to place heavy items food or drinks on the product e To avoid electric shock or short circuit do not allow customers to put hands and fingers or extraneous matter in the openings of the product e To avoid risk of injury from falling immediately stop customers from leaning against or climbing on the product 2007 Global VR Inc 040 0161 01 Rev A 11 27 2007 Page 3 of 40 Preface Warnings To avoid electrical shock unplug the cabinet before performing installation or service procedures If the power cord is damaged it must be replaced by the equivalent WARNING power cord available from GLOBAL VR or your distributor GLOBAL VR assumes no liability for any damages or injuries incurred STOP while setting up or servicing the cabinet Only qualified service personnel should perform installation or service procedures Environmental Conditions Cabinet is intended for indoor use only Be sure to keep the cabinet dry and maintain operating temperatures of 59 86 C 15
30. coring zone is the winner per round The goal is to count down from a high score to an exact score of zero 6 After you select your table and press START SELECT a screen with rules for the Table will appear When you finish reading the screen press START SELECT again to begin the game 7 If you selected VS Remote Player from the Select Game screen a list of available online players will appear after you select your table Use the trackball to select a player to challenge and press START SELECT 8 Once the game starts press the MENU button for the Options Menu with the following choices Option Description O S Allow Challengers Select YES default to allow remote players to challenge you available in Practice or VS Computer games Player Name Lets players enter their names using an onscreen keyboard see also step 9 Puck Color Lets players change the color and graphic on their pucks EndGame Ends the current game a second screen will ask players to confirm Return to Game Exits from the Options Menu 2007 Global VR Inc 040 0161 01 Rev A 11 27 2007 Page 9 of 40 Chapter 5 Playing a Game 9 Once the game starts players can use a magnetic stripe card such as a credit card to automatically load their name and custom puck design The credit card number is not read a Slide the card through the card reader The software will read your name from the card and open the Enter Player Name screen
31. ectrostatic discharge ESD damage handle PCBs by the edges only and use a grounding wrist strap or similar precaution 1 Disconnect power and open the control panel 2 Disconnect the trackball harness Remove the four nuts that secure the lower mounting bracket under the trackball Note the locations of the two ground wires for reassembly 4 Remove the lower mounting bracket and the trackball assembly 2007 Global VR Inc 040 0161 01 Rev A 11 27 2007 Page 27 of 40 Chapter 8 Service and Repair 5 To replace the red sensor PCBs unscrew the six 6 Phillips screws about halfway and then separate the plastic trackball housing enough to remove the PCBs Note the orientation of each PCB relative to the sensor wheel Follow electrostatic discharge ESD precautions and handle the PCBs by the edges only To completely disassemble the trackball remove the six 6 Phillips screws from the plastic trackball housing making note of the locations of the two ground wires Be careful not to damage the copper foil at the ground wire connection points Carefully separate the plastic housing and remove the trackball Wash the trackball with mild soap and water and dry Lift the metal shafts and bearings out of the housing Clean the shafts and bearings with a soft cloth If the bearings have been sticking clean them with a light oil such as WD 40 and then wipe them thoroughly to remove all excess oil If any oil gets on the trackball
32. ement ceeeeee 30 Chapter3 Playing a Game eee g Computer Replacement cccccceeesseeeeeees 30 Chanera Paea Cane eeen g Sa Reader Replacement ccccceeeeeeees 30 Setting the Computer BIOS CMOS 31 Chapter5 Playing a Game eee 8 Chapter9 Troubleshooting 0 34 Chapter 6 Operator Menu and Game Video Troubleshooting ccccceeeseseeeees 34 SED maiae a 11 Audio Troubleshooting c cccccesseessesseeeee 35 Main Operator Menscissicatsisicsitinnniianak 12 Control Troubleshooting cc esseseeeeeees 35 System Info Screen cc cccccccececssessseseeseeeees 13 Miscellaneous Troubleshooting 36 Cabinet Setup Menu an 14 Chapter 10 Diagrams and Schematics a R E SCTEEM sssssssessssesseecee F Marrani y SCCVICE sruse ss etiacaslaueads 39 ontrols Options Menu cceeceeeeeeeeees Network eee Mentoren 17 EA LNA R A epesi a Credit MCI ss os Mi isaal a 18 Technical Suppo asse 40 Game Options Menu esssssssoeeessssssseeersssssse 19 Local Tournament Setup ccccssseeeeeees 20 List of Figures Figure 1 Examples of Conversion Cabinets 5 Figure 13 Network Status Screen 22 Figure 2 Operator Menu Flowchatt 11 Figure 14 Monitor Test Menu 06 22 Figure 3 Main Operator Menu 064 12 Figure 15 Control Test Screen eee 22 Figure 4
33. es of foam padding on all sides CAUTION Shipping the computer without enough padding can VOID THE WARRANTY if the computer is visibly damaged from shipping Card Reader Replacement 1 Disconnect the USB Cable from the card reader Remove the four 4 Kep nuts and carriage bolts that secure the card reader to the cabinet Remove the two small machine screws that secure the card reader to the mounting plate 2 3 4 Reverse these steps to install the new card reader 5 Test the card reader from DIAGNOSTICS CARD READER TEST to ensure proper operation Puck Off Operator Manual Page 30 of 40 040 0161 01 Rev A 11 27 2007 Chapter 8 Service and Repair Setting the Computer BIOS CMOS This procedure applies to the Gigabyte GA G31MX S2 Motherboard The screens for the GA 945GCMX S2 Motherboard look a little bit different but the procedure and settings are the same If your system has a different motherboard check http service globalvr com for updated information If you are comfortable using the CMOS Setup Utility press the DEL key during boot to run the Utility select Load Optimized Defaults from the Main Menu and then change the settings shown in the table below For more help refer to the detailed instructions that follow Menu item Setting O Standard CMOS Features Advanced BIOS Features Important Your screens may not look exactly like the screens shown in this document and some settings shown on the screens
34. ff Operator Manual Page 32 of 40 040 0161 01 Rev A 11 27 2007 A screen similar to the following will appear 15 Use the Arrow keys to highlight the setting for AC Back Function and press Enter Use the Page Up and Page Down keys to change the setting to Full On Chapter 8 Service and Repair CMOS Setup Utility Copyright C 1984 2007 Award Software ACPI Suspend Type Soft Off by PWR BTTN PME Event Wake Up Power On by Ring Resume by Alarm c Date of Month Alarm c Time hh mm ss Alarm HPET Support HPET Mode Power On By Mouse Power On By Keyboard x KB Power ON Password AC Back Function Power Management Setup S1 POS Item Help Instant OfT Enabled Enabled Disabled Everyday Q 0 0 Enabled 32 bit mode Disabled Disabled Enter Full On Menu Level P 040 0161 01 Rev A 11 27 2007 Move Enter Select PU PD Value F10 Save ESC Exit F I General Help F5 Previous Values F6 Fail Safe Defaults F7 Optimized Defaults 16 Now use the Arrow keys to highlight PC Health Status and press Enter A screen similar to the following will CMOS Setup Utility Copyright C 1984 2007 Award Software a ear PC Health Status PP Reset Case Open Status Disabled Item Help Case Opened Yes ai a 17 Use the Arrow keys to highlight the Voore OK PORE E DDRI amp V OK setting for CPU Smart FAN Control 3 3V OK a PAT OK and press Enter Base System Temperature 43 C Use the Page Up
35. g sent and received successfully over the network see next page Monitor Test Opens the Monitor Test Menu which lets you select from several monitor test screens Use the test screens to help you adjust the monitor using the monitor remote control board see next page Control Panel Test Opens the Control Test screen which lets you test control panel and operator buttons coin mechs and the trackball When you press a button or activate a coin mech the corresponding icon will highlight on the screen to verify the device is working Crosshairs on the screen show you the range of motion for the trackball see next page cclalk Tests Not Used Card Reader Test Select this test and insert a Credit Card or other accepted card The name on the card will be displayed onscreen to verify the card reader is working Server Status Opens the Server Status screen which shows the status of communication with the three servers used for online features Update Status Opens the Update Status screen which shows you the status of a software update being downloaded from the Internet as applicable Returns to the previous screen 2007 Global VR Inc 040 0161 01 Rev A 11 27 2007 Page 21 of 40 Chapter 6 Operator Menu and Game Setup Pebrrar 0 SmalitounarErrorgd LargeCouvarErraro Checkitomerraryd Ae Migltum EaI DrMsgolonolf dI S0 Prod Aee a A E Figure 13 Network Status Screen MONITOR TEST MENU COLOR BARS CONVERGEN
36. he speaker grill covers and visually inspect each speaker No Power to the Make sure the power cable is firmly connected to the I O PCB PCB and the power port on the back of the computer Make sure the red LED is lighted on the PCB Faulty Audio To verify audio is working at the computer connect AMP on I O PCB stereo headphones to the green computer audio port Test the PCB in another working cabinet Audio is Distorted or Blown Speakers Remove the speaker grill covers and visually inspect Muffled each speaker Faulty Wiring A weak or low muffled sound is a sign of reversed speaker wires Try swapping the wires on one speaker No Sound from One Faulty Audio To verify audio is working at the computer connect Speaker Faulty AMP on I O PCB stereo headphones to the green computer audio port Sound Channel Test the PCB in another working cabinet Blown Remove the speaker grill and visually inspect each Speaker s speaker Try adjusting the volume levels Faulty Wiring Turn off the cabinet Verify that audio wires are firmly connected to the computer I O PCB and speakers Verify no audio wires are frayed or shorting to ground Audio hum Fault in AC A constant low hum in the speakers can be caused by a Wiring ground loop or reversed AC line and neutral wires to a component such as a power supply Control Troubleshooting Possible Cause Possible Solution No Trackball or Faulty USB Cable Verify that the USB Cable is f
37. he video card If the video card is faulty contact Technical Support If instructed by Technical Support open the computer and check the following e Make sure the video card Is seated properly in the motherboard Reseat the video card e Check the power connector to the video card inside the computer Make sure it is connected properly and is not connected backwards Power on the computer and make sure the fan on the video card is spinning fast Faulty Monitor Verify that the fuses on the chassis PCB are good Chassis PCB Replace chassis or monitor if required No Video and No Power to Verify the computer is ON by the LED on the front of No Audio Computer the computer Verify the line voltage switch on the back Lights are of the computer is set to the local voltage 115V in the Working US and Canada Make sure the AC power cord is firmly connected to the computer and the power strip and the power strip LED is on Turn off the power strip wait 20 seconds and then turn it back on to reboot the computer If the computer does not power on make sure the On Off switch on the back of the computer is in the On I position and AC Back Function in the BIOS is set to Full On see page 31 Faulty Hard Drive If the computer is powered on you may have a faulty hard drive or corrupted software on the hard drive See page 26 for the Software Restoration procedure to see if this solves the problem Contact Tech Support for addit
38. inet to run Local Tournaments Local Tournaments are played on a single cabinet only and do not use any connectivity to other cabinets Local Tournament Setup Opens the Local Tournament Setup menu where you can define your Local Tournament settings EXT Returns to the previous screen to the Returns to the previous screen screen 2007 Global VR Inc 040 0161 01 Rev A 11 27 2007 Page 19 of 40 Chapter 6 Operator Menu and Game Setup Local Tournament Setup This screen lets you set up local tournaments To change dates or other numeric fields highlight an item and press START SELECT Hold down the START SELECT button while moving the trackball left or right to scroll through the numbers Release the button when you reach the correct number and then use the trackball to select the next number To change text fields highlight an item and press START SELECT An onscreen keyboard will appear Use the trackball to select each character one by one and then press START SELECT When you finish select DONE on the keyboard press the MENU button to automatically select DONE and press START SELECT or MENU to exit from the item Local Tournament Setup Tournament Name Start Date Time Stop Date Time Table Price to Enter Prize Type Prize Starting Amount Item Description N A Number of Payouts Payout Percentages 2 08 25 2007 10 00AM 09 25 2007 06 00PM Bumper 1 00 Incremental 0 10 eitem iT
39. ional assistance Picture is Dim or Picture needs Select DDAGNOSTICS gt MONITOR TEST for test Faded Adjustment screens to help you to adjust the picture with the monitor remote control board Colors are poor Colors need Select DDAGNOSTICS gt MONITOR TEST for test Adjustment screens to help you to adjust the color with the monitor remote control board Picture is Picture Geometry Select DIAGNOSTICS gt MONITOR TEST for test Misaligned needs Adjustment screens to help you to adjust the geometry with the monitor remote control board Puck Off Operator Manual Page 34 of 40 040 0161 01 Rev A 11 27 2007 Chapter 9 Troubleshooting Problem Possible Possible Cause Possible Possible Solution Ce are eon needs Press the Eee a button on the monitor remote Distorted Degaussing control board or use a degaussing coil on the monitor Picture is Game is Set Up for Insert the correct EGA or VGA Resolution Setup CD Scrambled Wrong Resolution and reboot the game When nt drive opens remove the CD and reboot again Audio Troubleshooting Possible Cause Possible Solution No Audio Volume is Set Adjust volume settings from the Operator Menu Verify Video and Controls too Low that the Attract Volume is ON are Working Faulty Wiring Turn off the cabinet Verify that audio wires are firmly connected to the computer I O PCB and speakers Verify no audio wires are frayed or shorting to ground Blown Speakers Remove t
40. ircuits If necessary consult a Regulatory EMC representative of GLOBAL VR or an experienced radio television technician for additional suggestions You may find the FCC Interference Handbook to be helpful It is available from the U S Government Print Office Washington DC 20402 This device has been tested and complies with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy If not installed and used in accordance with the instruction manual it may cause harmful interference with radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case you will be required to correct the interference at your own expense Operation is subject to the following conditions e This device may not cause harmful interference e This device must accept any interference received including interference that may cause undesired operation Puck Off Operator Manual Page 4 of 40 040 0161 01 Rev A 11 27 2007 Chapter 1 Introduction Chapter 1 Introduction Puck Off All the Fun of Shuffleboard Without the Table Puck Off takes the game of shuffleboard to a whole new level Not only does it include traditional shuffleboard but also 3 NEW game st
41. irmly connected from the Button Functions computer to the I O PCB Try a new USB cable Audio is working Faulty I O PCB Test the I O PCB in another cabinet Buttons Do Not Faulty Micro Switch Replace the micro switch on the affected button Verify Work that the wires are connected to the correct spades on the micro switch see Figure 20 on page 29 Faulty Wiring Turn off the cabinet Verify that all the wires are firmly connected to the buttons and I O PCB Verify that no wires are frayed or improperly shorting to ground Faulty I O PCB Test the I O PCB in another cabinet 2007 Global VR Inc 040 0161 01 Rev A 11 27 2007 Page 35 of 40 Chapter 9 Troubleshooting Possible Cause Possible Solution Trackball Does Not Faulty I O PCB Test the I O PCB in another cabinet Work Faulty Wiring Verify the trackball in a working cabinet Verify that no wires are frayed or improperly shorting to ground Sloppy or Poor Faulty TTL Sensors Refer to Trackball Service on page 27 for instructions Trackball or on disassembling the trackball to clean or replace Response Dirty or Worn Parts Parts Check the Trackball RPM in a Practice game In Trackball Miscellaneous Troubleshooting Possible Cause Possible Solution Cabinet Gets Very Faulty Ventilation Verify that the ventilation fan is working Replace the Warm Fan fan if worn or spinning slowly Ventilation Holes Make sure you have proper clearance around the on Cabinet
42. lets you adjust the cabinet volume Use the trackball to select the item to adjust and then press and hold the START SELECT button while you move the trackball right or left to adjust a setting VOLUME ADJUST C GAME VOLUME 48 ATTRACT VOLUME 75 ANNOUNCER of Game Volume 100 MUSIC of Game Va USE TRACKBALL UP DOWN TO CHOOSE VOLUME CONTROL HOLD SELECT AND USE TRACKBALL RIGHT LEFT TO ADJUST VOLUME PRESS MENU TO EXIT Figure 18 Volume Adjust Menu Game Volume Sets Game Volume from 1 100 Attract Volume Sets Attract Volume from 1 100 Announcer Sets the Announcer Volume as a percentage of game volume Music Sets the Music Volume as a percentage of game volume 2007 Global VR Inc 040 0161 01 Rev A 11 27 2007 Page 25 of 40 Chapter 7 Software Restoration Chapter 7 Software Restoration IMPORTANT A Broadband Internet Connection is REQUIRED to activate Restored Software The cabinet must be connected to a Broadband Internet Connection DSL or Cable Modem and you will have to contact GLOBAL VR Technical Support to register and activate your game The START button will not work until the game is activated through the Internet Important Software Restoration will only work on a Hard Drive that has been authorized on the Puck Off server If your Hard Drive should fail you must obtain a new drive from GLOBAL VR When you use the System amp Game Install Disk you will erase all game settings statistics
43. nections to the AC Turned Off power plate are secure and the power strip ON OFF switch is ON Cabinet not Make sure the Cabinet AC Power Cord is firmly Plugged in or connected to the power plate and an active AC outlet Turned Off and the cabinet ON OFF switch is ON Network Check Server Make sure the IP displayed is not 127 0 0 1 If it is Connection Status Page DHCP is failing to assign an IP address Text on this Problems screen is green if the connection is working No Connection to Server If the Server Status screen shows no connection to just One Server Maintenance being one of the Puck Off servers the server may be down done for maintenance and should be working shortly Puck Off Operator Manual Page 36 of 40 040 0161 01 Rev A 11 27 2007 Chapter 10 Diagrams and Schematics Chapter 10 Diagrams and Schematics O PCB J2 Trackball 5 VDC 1 X Axis a 2 X Axis b 3 Y Axis a 4 Y Axis b 5 GND 10 J3 Buttons GND Camera Music Message Menu Start Select Not Used Not Used Not Used J5 Coin Door Coin 1 2 Coin 2 3 Test 4 Service 5 Not Used 6 Not Used 7 Not Used 8 Not Used 9 Gnd 10 J9 Coin Meter 5 VDC 1 GND 9 12 VDC 10 J12 Speakers Right 1 Right 2 Left 3 Left 4 J10 Power In 12 VDC 1 GND 2 GND 3 5 VDC 4 Harness PN 115 0144 01 RED YEL GRN VIO BLU BLK 1 Harness PN 115 0142 01 Button BLK Grounds GRY 2ADSANYV a aoe E Camera To Trackball
44. on screen appears hold START SELECT until the countdown finishes Does not affect Statistics or Location Info Factory Reset Location Highlight and press START SELECT to resiore all cabinet settings to factory Info defaults and clear all Location Info When the confirmation screen appears hold START SELECT until the countdown finishes Does not affect Statistics Clear High Scores Highlight and press START SELECT to clear all high scores When the confirmation screen appears hold START SELECT until the countdown finishes This does not affect Statistics Clear Credits Highlight and press START SELECT to clear all available credits When the confirmation screen appears hold START SELECT until the countdown finishes This does not affect Statistics Exit Returns to the previous screen Puck Off Operator Manual Page 14 of 40 040 0161 01 Rev A 11 27 2007 Chapter 6 Operator Menu and Game Setup Location Information Screen This screen lets you set up information about your cabinet and location to identify your location to remote players To input your information select an item and then press START SELECT An onscreen keyboard will appear Use the trackball to select each character one by one and then press START SELECT When you finish select DONE on the keyboard press the MENU button to automatically select DONE and press START SELECT or MENU to exit from the item LOCATION INFO ARCADE NAME JOES BAR amp GRILL C
45. ountry UNITED STATES City SAN JOSE State California Time Zone US Pacific EXIT Press SELECT to go back Trackball UP DOWN to pick item MENU to Exit Figure 6 Location Information Screen o O Select the time zone of your location EXIT Return to the previous screen 2007 Global VR Inc 040 0161 01 Rev A 11 27 2007 Page 15 of 40 Chapter 6 Operator Menu and Game Setup Controls Options Menu This menu lets you adjust the trackball performance or compensate if it was installed backwards CONTROLS OPTIONS T Ball X Scale 50 T Ball Y Scale 50 T Ball X Invert T Ball Y Invert EXIT Press SELECT to go back Trackball UP DOWN to pick item MENU to Exit Figure 7 Controls Options Menu Menuttem O Deseription S T Ball X Scale This setting adjusts how much the trackball affects the puck in the left and right directions The lower the setting the less the puck moves left and right in the game The default setting of 50 is recommended Play a game to see the effect of changes to this setting T Ball Y Scale This setting adjusts how much the trackball affects the puck in the forward and backward directions The lower the setting the less the puck moves forward and backward in the game The default setting of 50 is recommended Play a game to see the effect of changes to this setting T Ball X Invert This setting reverses the trackball s left and right movement It is used to compensate
46. pictures may be different from your system Do not change any settings that are not specifically described in this document 1 Press the DEL key during boot The CMOS Setup Utility Main Menu will appear 2 Use the Arrow keys ft J lt to select CMOS Setup Uttee epeagght C 1984 2007 Award Software Load Optimized Defaults and press Standard CMOS Features Load Fail Safe Defaults Enter Advanced BIOS Features Load Optimized Defaults Press Y and Enter when prompted to ii cas a Integrated Peripherals Set Supervisor Password confirm the change Power Management Setup Set User Password 3 Use the Arrow keys to highlight PnP PCI Configurations Save amp Exit Setup Standard CMOS Features and then PC Health Status Exit Without Saving press Enter MB Intelligent Tweaker M I1 T Esc Quit tl e Select Item F11 Save CMOS to BIOS F8 Q Flash F10 Save amp Exit Setup F12 Load CMOS from BIOS 2007 Global VR Inc 040 0161 01 Rev A 11 27 2007 Page 31 of 40 Chapter 8 Service and Repair 4 A screen similar to the following will appear Use the Arrow keys to highlight the setting for Drive A and press Enter Use the Page Up and Page Down keys to change the setting to None CMOS Setup Utility Copyright C 1984 2007 Award Software Standard CMOS Features Thu June 21 2007 8 46 32 Date mm dd yy Time hh mm ss Item Help Menu Level IDE Channel 0 Master IDE Channel 0 Slave IDE Channel 2 Master
47. pm Pacific Time Monday Friday Phone 408 597 3435 Fax 408 597 3437 E mail techsupport globalvwr com Website hitp service globalvr com Extended Service Hours Monday Friday 50m M idnight Saturday amp Sunday 7 00am M idnight Pacific Time Free telephone e mail and online support are provided for systems during the warranty period GLOBAL VR Technical Support can help you troubleshoot problems and diagnose defective parts We can also answer questions about the operation of your game When you contact Technical Support please provide the information listed below to assist the Technical Support representative in solving your problem quickly For your convenience space is provided to write important numbers e Cabinet Serial Number from label on cabinet rear e Hard Drive Serial Number from System Info screen e Game Version from System Info screen e IP from System Info screen e Your mailing address and telephone number e A summary of the question or a detailed description of the problem with your cabinet The additional information listed below as applicable may assist Technical Support in solving your problem quickly e Specific error message e Date of latest install or upgrade e Any changes made to the system e For game play issues the game mode and number of players To comment on this manual please e mail techpubs globalvr com
48. pt E To AC Power Hub or Switch for More Connections Sol me _ To Additional Games or Computers Office Computer Laptop Using an Internet J ukebox Connection If you have an Internet connected jukebox such as E Cast it is already set up with a broadband Internet connection and a Cable DSL router You can use the same router for Puck Off The Puck Off cabinets will not interfere with the download of music There are three typical scenarios for Internet connected jukeboxes Scenario 1 The Digital Jukebox Company owns the Internet connection and Router and charges the Operator a flat fee for the use of this connection You must contact the digital jukebox company and get their permission to use the router and Internet connection for Puck Off In some cases the digital jukebox company will allow you to pay a fee to take over responsibility for the Internet connection and router and then you can connect the Puck Off cabinets Scenario 2 The Operator owns the Internet connection but a Digital Jukebox Company operates the Router for the Operator You must contact the digital jukebox company and let them know that you want to add other games to the Internet connection The digital jukebox company may charge a fee but they will set up the router over the Internet so that all you have to do is connect the Puck Off cabinets to the router Scenario 3 The Operator owns both the Internet connection and the Router The Operator can add
49. r Menu To navigate the menus use the trackball to highlight the desired menu item an arrow will appear next to the highlighted item and then press the START SELECT button to adjust the settings or open a submenu depending on the selection To exit from any Operator screen press the MENU button or highlight EXIT and press START SELECT If you continue to press the MENU button you will exit back to the game Main Menu Sustain nic i Displays Game Version IP Address d Serial Number amp Other Useful Info Cabinet Setup Cabinet Setup Menu Location Info Controls Setup Network Setup Pricing Setup Factory Reset Petree ttrest reste tiettretirettretti tre tii rsii Factory Location Info Reset Clear High Scores Clear Credits E r 1 p H 1 E E H 1 1 F r 1 p H 1 H 1 E p r 1 E H 1 1 H 1 E p k r 1 E fssssssnnans Game Options 3 Game Options Menu Points per Game by Table cc ie H i H H t H i H asnnasnnd Camera Side to Side Follow Enable Remote Play Enable Local Tournament a a A a a a a a 1a 2 Peete tT Local Tournament Setup Diagnostics 7 7 Diagnostics Menu Network Status Monitor Test Control Panel Test Card Reader Test Server Status Update Status a H a m a E m a a a a E 7 a a a ett retire ti retiiertrrotrrteetirotiretitertr ities iy cf is a
50. s 60Hz in most of North and South America and some Far Eastern countries such as Japan South Korea and Taiwan 230 volts 50Hz in most of Europe the Middle East and the Far East e To help prevent electric shock plug the system into a properly grounded power source These cables are equipped with 3 prong plugs to help ensure proper grounding Do not use adapter plugs or remove the grounding prong from a cable If you must use an extension cable use a 3 wire cable with properly grounded plugs e To help protect your system from sudden increases and decreases in electrical power use a surge suppressor line conditioner or Uninterruptible Power Supply UPS e Be sure nothing rests on the system s cables and that the cables are not located where they can be stepped on or tripped over e Keep your system far away from radiators and other heat sources e Do not block cooling vents Precautions for Game Operation e To avoid injury and accidents people who fall under the following categories should not play the game Those who need assistance when walking Those who have high blood pressure or a heart problem Those who have experienced muscle convulsions or loss of consciousness when playing a video game or similar activities Those who have trouble in the neck or spinal cord Intoxicated persons Pregnant women Persons susceptible to motion sickness Persons who do not abide by the warning la
51. set for the system Items will display in red if the connection is not working Server Status FLUSH ALL DNS ENTRIES RESTART NETWORK EXIT IP 192 168 0 102 GATEWAY 12 345 67 89 UPDATE SERVER DNS 1 OK Lut 233 Ping time 30 Average 32 Pkts revd 203 GAME SERVER DNS 1 OK Lut 29 Ping time 33 Average 31 Pkts revd 203 DATA SERVER DNS 1 OK Lut 33 Ping time 29 Average 34 Pkts revd 203 Press SELECT to go back Trackball UP DOWN to pick item MENU to Exit Figure 16 Server Status Screen Flush All DNS Entries Highlight and press START SELECT to Flush all DNS Entries Try this if you move the cabinet to a new location and ping times become slow Restart Network Highlight and press START SELECT to close all connections and restart the network Try this if the connection is not working Exit Returns to the Diagnostics Menu UPDATE SERVER This server provides software updates GAME SERVER This server provides linking with players at remote locations DATA SERVER This server provides the player s name and puck design from the name on the player s credit card or driver s license or the player s PIN It may also be used for Internet Reporting in the future 2007 Global VR Inc 040 0161 01 Rev A 11 27 2007 Page 23 of 40 Chapter 6 Operator Menu and Game Setup Statistics Menu When you select Stats from the main Operator Menu the Stats Menu will appear When you select Reset Stats from the St
52. tion or test of the Product verifies to GLOBAL VR s satisfaction that the alleged defect s existed and were not caused by accident misuse neglect unauthorized or attempted repair or testing unauthorized modification incorrect installation vandalism failure to follow the maintenance schedule or procedures or operation in out of specification environmental conditions GLOBAL VR will return the repaired Product freight prepaid to the Purchaser All freight costs associated with replacement of warranty parts after expiration of the original warranty period are the responsibility of the Purchaser GLOBAL VR is not obligated to provide the Purchaser with a substitute unit or on site service during the warranty period or at any time If after investigation GLOBAL VR determines that the reported problem was not covered by the warranty Purchaser shall pay GLOBAL VR for the cost of investigating the problem at its then prevailing per incident billing rate No repair or replacement of any Product or part therein shall extend the warranty period as to the entire Product The warranty on the repaired part only shall be in effect for a period of ninety 90 days following the repair or replacement of that part or the remaining period of the Product parts warranty whichever is greater Purchaser s exclusive remedy and GLOBAL VR s sole obligation is to supply or pay for all labor necessary to repair any Product found to be defective within the warr
53. ur location has an existing broadband network used for arcade cabinets and or office computers you can connect your Puck Off cabinets to the same network See the next page for examples of typical network arrangements Here are some tips that may help you when working with your broadband Internet Service Provider ISP to set up service for your location You do not need a Static IP Address A Dynamic IP address is fine and usually costs less In areas where lightning strikes are common a Cable modem can be more reliable than DSL Most ISPs have a packaged deal where they will sell you a Cable DSL router with your service and provide tech support to help get you connected to the Internet When setting up the Cable DSL router you will need to connect a computer a laptop is useful for this to set up the connection You cannot use the Puck Off computer for this purpose The Cable DSL router should be set up to be constantly connected to the Internet Connecting Puck Off to the Internet l Set up your broadband Internet connection as directed by your ISP Once everything is set up and can go online with a computer you are ready to connect the Puck Off cabinet Power off the Puck Off cabinet and then connect an Ethernet cable to the System Computer or the Ethernet connector at the back of the cabinet that is connected to the System Computer Connect the other end of the Ethernet cable to one of the LAN or Local ports on the Cable
54. yles with addictive game play Players can challenge the 8 animated character opponents with various difficulty levels or play against friends in 2 Player Mode Shot Shaping lets players use the trackball to influence the direction of their puck as it slides down the table This special feature makes the game even more fun to play Figure 1 Examples of Conversion Cabinets Game Features e Traditional Shuffleboard plus 3 New Game Styles e Over 60 Customizable pucks weights e Single Player Practice Mode with RPM Gauge e Challenge Friends in 2 Player Mode e Challenge players across the world in Remote Player Challenge e 8 Animated Character Opponents with various difficulty levels e Installs easily into most trackball cabinets Hardware Features Pentium Dual Core Processor Supports VGA or EGA Monitor NVIDIA Graphics Card Supports Dollar Bill Validator 512 Megabytes RAM 2007 Global VR Inc 040 0161 01 Rev A 11 27 2007 Page 5 of 40 Chapter 2 Setting up your Internet Connection Chapter 2 Setting up your Internet Connection To use the online gameplay features and download software updates for Puck Off you will need to connect the cabinet to a Broadband Internet connection either DSL or Cable Modem You must set up your connection with a local Internet Service Provider ISP Once the cabinets are connected to the Internet players will be able to link to each other and remote players If yo
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