Home

HP LaserJet Enterprise P3015 User Guide Manual

1. HP fraud hotline and Web site Call the HP fraud hotline 1 877 219 3183 toll free in North America or go to www hp com go anticounterfeit when you install an HP print cartridge and the control panel message says the cartridge is non HP HP will help determine if the cartridge is genuine and take steps to resolve the problem Your print cartridge might not be a genuine HP print cartridge if you notice the following e You are experiencing a high number of problems with the print cartridge e The cartridge does not look like it usually does for example the orange pull tab is missing or the packaging differs from HP packaging Supplies life For information regarding specific product yield see www hp com go learnaboutsupplies To order supplies see Supplies and accessories on page 199 ENWW Manage supplies 121 Downloaded from ManualsPrinter com Manuals Replace supplies and parts Supply replacement guidelines Keep the following guidelines in mind when setting up the product e Provide enough space above and in the front of the product for removing supplies e Place the product on a flat sturdy surface Change the print cartridge When a print cartridge reaches the end of its estimated useful life the control panel displays a BLACK CARTRIDGE VERY LOW message You do not need to replace the supply at this time unless print quality is no longer acceptable When the supply has reached this condition the HP pr
2. VCCI statement Japan CORBIS FRUBRESERERSAEMHMBS VCCI 0H ICROCDIAZBERRNRE CT CORBIS RERRCHATS CE EBMELTWIETMN CORBMNIVLAPTLEV A YZEL T ASHOL SERES SHOT CEMBVET Ayia AAS II GES TIELU RY RUSELTRSL Power cord statement Japan N mlk AMSA BIRIA FEHRU ESL ASAE ERIRE HhORin CRAM RECA EMC statement Korea Ba 7121 O JIS 28 8 68 29 ANWASSS FF II WAS SSAII ISA FS IAAA ASE AH SE ASAA ASS USLI ou 222 Appendix D Regulatory information ENWW Downloaded from ManualsPrinter com Manuals Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet P3015 P3015d P3015n P3015dn P3015x laserkirjoitin on k ytt j n kannalta turvallinen luokan 1 laserlaite Normaalissa k yt ss kirjoittimen suojakotelointi est lasers teen p syn laitteen ulkopuolelle Laitteen turvallisuusluokka on m ritetty standardin EN 60825 1 1994 mukaisesti VAROITUS Laitteen k ytt minen muulla kuin k ytt ohjeessa mainitulla tavalla saattaa altistaa k ytt j n turvallisuusluokan 1 ylitt v lle n kym tt m lle lasers teilylle VARNING Om apparaten anv nds p annat s tt n i bruksanvisning specificerats kan anv ndaren uts ttas f r osynlig laserstr lning som verskrider gr nsen f r laserklass 1 HUOLTO HP LaserJet P3015 P3015d P3015n P3015dn P3015x kirjoittimen sis ll ei ole k ytt j n huollettavissa olevia kohteita Laitteen saa
3. ENWW Jams 169 Downloaded from ManualsPrinter com Manuals 3 Press the top cover release button and open the top cover 4 Close the rear door 5 Remove the print cartridge 170 Chapter 10 Solve problems ENWW Downloaded from ManualsPrinter com Manuals 6 Remove any jammed paper ENWW Jams 171 Downloaded from ManualsPrinter com Manuals Clear jams from the duplexer X TIP To see an animation of this procedure go to this Web site www hp com go jo3010 jams duplexer 1 Remove Tray 2 completely from the product 2 Push the green button to release the duplex pan 3 Remove any jammed paper 172 Chapter 10 Solve problems ENWW Downloaded from ManualsPrinter com Manuals 4 Close the duplex pan 5 Reinsert Tray 2 6 Open the rear door and push down so it is fully opened to a 90 angle NOTE The rear door has two positions It opens to a 45 angle for the rear output bin and to a 90 angle for clearing jams ENWW Jams 173 Downloaded from ManualsPrinter com Manuals 7 Remove any jammed paper 8 Press the top cover release button and open the top cover 9 Close the rear door 174 Chapter 10 Solve problems ENWW Downloaded from ManualsPrinter com Manuals 10 Remove the print cartridge 11 Remove any jammed paper ENWW Jams 175 Downloaded from Manu
4. 2 Type the following copy B lt FILENAME gt lt COMPUTERNAME gt lt SHARENAME gt where lt FILENAME gt is the name of the RFU file including the path lt COMPUTERNAME gt is the name of the computer from which the product is being shared and lt SHARENAMES is the product share name For example C gt copy b C 1jp3015 rfu YOUR_SERVER YOUR_COMPUTER amp NOTE Ifthe file name or path includes a space you must enclose the file name or path in quotation marks For example type C gt copy b C MY DOCUMENTS 1jp3015 rfu YOUR_SERVER YOUR_COMPUTER 3 Press Enter on the keyboard The control panel shows a message that indicates the progress of the firmware upgrade At the end of the upgrade process the control panel shows the Ready message The message One File Copied appears on the computer screen Upgrade the HP Jetdirect firmware The HP Jetdirect network interface in the product has firmware that can be upgraded separately from the product firmware This procedure requires that you install HP Web Jetadmin Version 7 0 or later on 140 Chapter 9 Manage and maintain the product ENWW Downloaded from ManualsPrinter com Manuals your computer See Use HP Web Jetadmin software on page 116 Complete the following steps to update the HP Jetdirect firmware by using HP Web Jetadmin q 2 10 11 Open the HP Web Jetadmin program Open the Device Management fold
5. g ARI IMRE R ERTE E a i ERNE BER F BRE FP i TT EY 224 Appendix D Regulatory information ENWW Downloaded from ManualsPrinter com Manuals Index Symbols Numerics 500 sheet tray configuring 87 loading 84 A accessibility features 7 accessories available 6 ordering 200 part numbers 201 acoustic specifications 214 address printer Macintosh troubleshooting 195 address TCP IPv6 32 advanced printing options Windows 105 alerts e mail 58 alternative letterhead mode 105 anticounterfeit supplies 121 AppleTalk disabling 70 AppleTalk settings 33 B batteries included 219 bins output capacity 79 locating 8 selecting 89 blank pages troubleshooting 189 blurred print problem solving 187 Bonjour Settings 58 both sides printing on Macintosh 61 Macintosh settings 58 Show Me How menu 15 ENWW Downloaded from ManualsPrinter com Manuals browser requirements embedded Web server 113 buttons control panel 12 Cc cables USB troubleshooting 189 Canadian DOC regulations 222 canceling printing 100 canceling a print request 100 capacity of trays and bins 79 card stock output bin selecting 89 cartridges features 6 non HP 121 ordering through embedded Web server 115 part numbers 201 recycling 217 replacement intervals 121 replacing 122 status messages 12 storage 121 warranty 205 cartridges print Macintosh status 62 cautions 2 characters misformed 185 cleaning exteri
6. e Manage supplies e Replace supplies and parts Install memory internal USB devices and external I O cards e Clean the product Upgrade the firmware ENWW 107 Downloaded from ManualsPrinter com Manuals Print the information and show me how pages From the product control panel you can print information pages that give details about the product and its current configuration You can also print several show me how pages that illustrate common procedures related to using the product Type of page Name of page Description Information pages PRINT MENU MAP Prints the control panel menu map that shows the layout and current settings for the control panel menu items PRINT CONFIGURATION Prints the current product configuration If an HP Jetdirect print server is installed an HP Jetdirect configuration page also prints PRINT SUPPLIES STATUS PAGE Prints the approximate remaining life for the supplies reports statistics on total number of pages and jobs processed serial number page counts and maintenance information HP provides approximations of the remaining life for the supplies as a customer convenience The actual remaining supply levels might be different than the approximations provided PRINT USAGE PAGE Prints a page that shows a count of all paper sizes that have passed through the product lists whether they were one sided or two sided and shows a page count PR
7. 2 In the printer driver select the Print on both sides manually check box If you will bind the document along the top edge select the Flip pages up check box 3 Click the OK button to print the first side of the job 4 Retrieve the printed stack from the output bin and place it with the printed side facing down in Tray 1 or facing up in Tray 2 5 Press the OK button to print the second side of the job Automatically print on both sides duplex 1 Load paper face up in Tray 2 NOTE This information applies to products that have an n automatic duplexer LS D as N SS pr 2 Inthe printer driver select the Print on both sides check box If you will bind the document along the top edge select the Flip pages up check box 3 Click the OK button to print the job Print a booklet a Select the Print on both sides check box b In the Booklet layout drop down list click the Left binding or Right binding option The Pages per sheet option automatically changes to 2 pages per sheet Print multiple pages per sheet a Select the number of pages per sheet from the Pages per sheet drop down list b Select the correct options for Print page borders Page order and Orientation Select page orientation a In the Orientation area select the Portrait or Landscape option b To print the page image upside down select the Rotate by 180 degrees option ENWW Downloaded from ManualsPrinter com Manuals Use features in the
8. PRINT SUPPLIES STATUS PAGE Prints the approximate remaining life for the supplies reports statistics on total number of pages and jobs processed serial number page counts and maintenance information HP provides approximations of the remaining life for the supplies as a customer convenience The actual remaining supply levels might be different than the approximations provided PRINT USAGE PAGE Prints a count of all paper sizes that have passed through the product lists whether they were one sided or two sided and reports the page count PRINT DEMO PAGE Prints a demonstration page PRINT FILE DIRECTORY Prints the name and directory of files stored in the product PRINT PCL FONT LIST Prints the available PCL fonts PRINT PS FONT LIST Prints the available PS fonts 18 Chapter 2 Control panel Downloaded from ManualsPrinter com Manuals ENWW Paper handling menu Use this menu to configure input trays by size and type It is important to correctly configure the trays with this menu before you print for the first time To display Press the Menu button and then select the PAPER HANDLING menu NOTE Ifyou have used other HP LaserJet products you might be accustomed to configuring Tray 1 to First mode or Cassette mode On HP LaserJet P3010 Series printers setting Tray 1 to ANY SIZE and ANY TYPE is equivalent to First mode Setting Tray 1 to a setting other than ANY SIZE or ANY TY
9. Under warranty Purchase received date Attach proof of purchase or receiving document with original received date Maintenance contract number Purchase order number Except for contract and warranty service a purchase order number and or authorized signature must accompany any request for service If standard repair prices do not apply a minimum purchase order is required Standard repair prices can be obtained by contacting an HP authorized repair center Authorized signature Phone Billing address Special billing instructions ENWW Service information form 211 Downloaded from ManualsPrinter com Manuals 212 Appendix B Service and support ENWW Downloaded from ManualsPrinter com Manuals C Specifications e Physical specifications Power consumption electrical specifications and acoustic emissions e Operating environment ENWW 213 Downloaded from ManualsPrinter com Manuals Physical specifications Table C 1 Product dimensions and weights Product model Height Depth Width Weight Base d n and dn models 316 mm 12 4 in 400 mm 15 7x in 448 mm 17 6 in 15 9 kg 35 1 Ib x model 456 mm 17 9 in 400 mm 15 7 in 448 mm 17 6 in 21 2 kg 46 8 Ib Optional 500 sheet feeder 140 mm 5 5 in 400 mm 15 7 in 448 mm 17 6 in 5 3 kg 11 7 Ib Table C 2 Product dimensions with all doors and trays fully opened Product model Height Depth Widt
10. 2 Type the new password in the New Password box and in the Verify password box 3 At the bottom of the window click the Apply button to save the password ENWW Network configuration 67 Downloaded from ManualsPrinter com Manuals Manually configure IPv4 TCP IP parameters from the control panel Use the control panel menus to manually set an IPv4 address subnet mask and default gateway 1 Press the Menu button 2 Open each of the following menus Press the down arrow to highlight it and then press the OK button to select it a b h CONFIGURE DEVICE 1 0 EMBEDDED JETDIRECT MENU TCP IP IPV4 SETTINGS CONFIG METHOD MANUAL MANUAL SETTINGS IP ADDRESS SUBNET MASK or DEFAULT GATEWAY 3 Use the numeric keypad or press the up arrow a or the down arrow to increase or decrease the number for the first byte of the IP address subnet mask or default gateway 4 Press the OK button to move to the next set of numbers or press the back arrow to move to the previous set of numbers 5 Repeat steps 3 and 4 until the IP address subnet mask or default gateway is complete and then press the OK button to save the setting 6 Press the Menu button to return to the Ready state 68 Chapter5 Connectivity ENWW Downloaded from ManualsPrinter com Manuals Manually configure IPv6 TCP IP parameters from the control panel Use the control panel menus to manually set an IPv6 address 1 Press the Menu b
11. Boise Idaho 83714 1021 USA declares that the product Product Name HP LaserJet P3010 series Including CB530A Optional 500 sheet tray Regulatory Model Number BOISB 0804 00 Product Options ALL Print Cartridges CE255A CE255X conforms to the following Product Specifications Safety IEC 60950 1 2001 EN60950 1 2001 A11 IEC 60825 1 1993 A1 A2 EN 60825 1 1994 A1 A2 Class 1 Laser LED Product GB4943 2001 EMC CISPR22 2005 EN 55022 2006 Class B EN 61000 3 2 2006 EN 61000 3 3 1995 A1 EN 55024 1998 A1 A2 FCC Title 47 CFR Part 15 Class B ICES 003 Issue 4 GB9254 1998 GB17625 1 2003 Supplementary Information The product herewith complies with the requirements of the EMC Directive 2004 108 EC and the Low Voltage Directive 2006 95 EC and carries the CE Marking C accordingly This Device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 For regulatory purposes this product is assigned a Regulatory model number This number should not be confused with the marketing name or the product number s Boise Idaho USA May 30 2008 For regulatory topics only European Contact Your Lo
12. For more information see Set job storage options on page 104 Macintosh 1 Onthe File menu click the Print option 2 Open the Job Storage menu 3 In the Job Storage Mode drop down list select the type of stored job For more information see Store jobs on page 61 NOTE To permanently store the job and prevent the product from deleting it when space is needed for something else select the Stored Job option in the driver Print a stored job 1 Ifthe product has a numeric keypad press the folder button 75 to open the RETRIEVE JOB menu Or Press the Menu button 5 Press the down arrow to highlight the RETRIEVE JOB menu and then press the OK button 2 Press the down arrow w to highlight your user name and then press the OK button 3 Press the down arrow to highlight a job name and then press the OK button The PRINT or PRINT AND DELETE option is highlighted 4 Press the OK button to select the PRINT or PRINT AND DELETE option 96 Chapter 7 Use product features ENWW Downloaded from ManualsPrinter com Manuals If the job requires a PIN use the numeric keypad or press the up arrow A or the down arrow to enter the PIN and then press the OK button NOTE If you use the up arrow a or the down arrow to enter the PIN press the OK button after each digit To print the number of copies specified in the driver when the job was stored press the OK button Or To print a different numbe
13. The paper has rough or jagged edges Replace the paper The paper is perforated or embossed Perforated or embossed paper does not separate easily Feed single sheets from Tray 1 Product supply items have reached the end of their useful life Check the product control panel for messages alerting you of supplies status or print a supplies status page to verify the remaining life of the supplies See Print the information and show me how pages on page 108 Paper was not stored correctly Replace the paper in the trays Paper should be stored in the original packaging in a controlled environment 1 If the product continues to jam contact HP Customer Support or your authorized HP service provider 162 Chapter 10 Solve problems Downloaded from ManualsPrinter com Manuals ENWW Clear jams Clear jams from Tray 1 X TIP To see an animation of this procedure go to this Web site www hp com go ljp3010 tray1 jams 1 Slowly pull the jammed paper or other print media out of the product If part of the paper has already been pulled into the product see Clear jams from the top cover on page 167 2 Press the OK button to clear the message ENWW Jams 163 Downloaded from ManualsPrinter com Manuals Clear jams from Tray 2 or an optional 500 sheet tray X TIP To see an animation of this procedure go to this Web site www hp com go ljp3010 tray2 jams 1 Remove the tray from t
14. lt SIZE gt To use another tray press OK alternates with MANUALLY FEED lt TYPE gt lt SIZE gt For help press The product is waiting for you to load paper in Tray 1 Press the OK button to use a type and size that are available in another tray MANUALLY FEED OUTPUT STACK Then press OK to print second sides MEM TEST FAILURE REPLACE DIMM lt X gt The first side of amanual duplex job has been printed and the product is waiting for you to insert the output stack to complete the second side The product has detected an error with the DIMM 1 Load the output stack into Tray 1 maintaining the same orientation with printed side down 2 Tocontinue printing press the OK button Replace the DIMM See Install memory on page 126 For a list of DIMMs that this product supports see Part numbers on page 201 No job to cancel The stop button was pressed but there is no active job or buffered data to cancel The message is displayed for approximately 2 seconds before the product returns to the ready state No action is necessary Non HP supply installed You have installed a print cartridge that Hewlett Packard did not make If you believe you purchased a genuine HP supply go to www hp com go anticounterfeit OUTPUT BIN FULL Remove all paper from bin The output bin is full and printing cannot continue Empty the bin so that the current print job can finish OUTP
15. tray ENWW Loadtrays 81 Downloaded from ManualsPrinter com Manuals Load Tray 1 NOTE The product might print at a slower speed when using Tray 1 A CAUTION To avoid jams do not load trays while the product is printing Do not fan the paper Fanning can cause misfeeds 4 TIP To see an animation of this procedure go to this Web site www hp com go ljp3010 load tray1 1 Open Tray 1 2 Pull out the tray extension 82 Chapter6 Paper and print media ENWW Downloaded from ManualsPrinter com Manuals 3 Load the paper into the tray Make sure that the paper fits under the tabs and below the maximum height indicators NOTE For information about loading paper that requires a specific orientation see Paper orientation for loading trays on page 81 4 Adjust the side guides so that they lightly touch the paper stack but do not bend the paper te ENWW Load trays 83 Downloaded from ManualsPrinter com Manuals Load Tray 2 or an optional 500 sheet tray A CAUTION To avoid jams do not load trays while the product is printing CAUTION Do not fan the paper Fanning can cause misfeeds 4 TIP To see an animation of this procedure go to this Web site www hp com go ljp3010 load tray2 1 Pull the tray out and lift up slightly to remove it completely from the product size 84 Chapter6 Paper and print media ENWW Downloaded from ManualsPrinter com Manual
16. Group ENERGY STAR and the ENERGY STAR mark are registered U S marks Downloaded from ManualsPrinter com Manuals Table of contents 1 Product basics Conventions Used In thiS gude csser irii an A AETAT ET 2 Product comparisoMsasinsirateii ana aa aa aai a aa aE a a a a aA 3 Environmental teatunes o cccecccca cs ccvcsescadeaveanescveca ctecatacslevesest aae aa aE E E aeaaee Eeten i iania 5 Product feat reS i secss sic colecedadsenecesessbscbvcchivesccbedchicheceddseepiseegesaveasedvevbbttacedcbddne dedseteapaseacchvedancd Eaa aN 6 Product VIEWS centiaren ia a a a A Oh ae a enna saranda needed ees 8 FROME VIEW sccccccedcancncccded cnt iiaa aa i E aA a aAa Ea E a a a aa aE iaaa ah 8 Rear View enose renee a e a E a es 9 2 Control panel Control panel layout i vci icseeeieeenecciee ceantesdeescedateetees verde O AE O OOTAN A 12 Use the control panel MeNUS scssi aaa aa anaana aandaa adana aa aaaea 14 USE TNE menus eccccdinvecnsdics cna iiaeaa aai a aea a AAE Aa a a aa d aE aE Ea 14 Show Me How MenUasnsnersirai na a iE E EAE daa su E E Ea AEN E 15 Retrieve Job MONU sracisrininirsiiniridiii iaai iaa adada aa iai iae 16 Information MENU ceiien aa a aaia aaa aa a a aiaa aa e a aiiai 18 Paper handling Menu ssnrenuonniiss tiina E Mig iastett Mavtaaledt Metadata 19 Manage supplies MENU csceceecceeceeeeeeeeeeeeeteeeee dee caaaaecaeeeeeeeeeeeeeeeeeeeseeceeaaaeaaeeaeeeeeeeeeeeeeeeeeeeees 20 Configure device MENU serscecaidis
17. Install memory You might want to add more memory to the product if you often print complex graphics print PostScript PS documents or use many downloaded fonts Added memory also gives you more flexibility in supporting job storage features such as quick copying This product supports printing PDF files when 96 MB of memory is installed However for the best performance upgrade the memory to at least 192 MB NOTE Single inline memory modules SIMMs used in previous HP LaserJet products are not compatible with the product Install product memory This product has one DIMM slot A CAUTION Static electricity can damage electronic parts When installing DIMMs either wear an antistatic wrist strap or frequently touch the surface of the DIMM antistatic package and then touch bare metal on the product 1 If you have not already done so print a configuration page to find out how much memory is installed in the product See Print the information and show me how pages on page 108 126 Chapter 9 Manage and maintain the product ENWW Downloaded from ManualsPrinter com Manuals 2 Turn the product off and disconnect the power cord 3 Disconnect all interface cables 4 Remove the right side panel by sliding it towards the rear of the product to unlatch it ENWW Install memory internal USB devices and external I O cards 127 Downloaded from ManualsPrinter com Manuals 5 Remove the DIMM f
18. Tor print SCuin 6S 3 3 s cejerssecdegeces snanedsag dagcezee qeecey sab eanegcaesagtestieas ender oe a eecan glean denanseleniiens 46 Change printer driver settings for WINGOWS 00 ccceecceeeeeeeeeeeeeeeeeeaeeeeeeeeeaeeeeeeeeeaaaeeeeeseeenaeeeeeeseeaas 47 Remove software for WINGOWS ccecceeeeseeeeeeeeeeeeeeeeeeeeeeeeeeeeseeeeeeeeeeeeeeaeeeeseeeaaeeeeseeeaeeeeseeeaeesenaeeees 48 Supported utilities for WiINGOWS cceceeeececeeceeeceeeeeeeeeeeeeee ceca acaaaaaaeaeceeeeeeeeeeeeeeeeseesecaccnsacaneeeeeeeees 49 HP Web Jeta mim eresse Aa A 49 Embedded Web server cc cccceceeeeeeeeeeeeenne eter eeeaaeeeeeeeeeaaeeeeeeeeaaeeeeeeeeiaeeeeesseneteeeeenaes 49 HP Easy Printer Gar a iievucteicbendcctiedt AEA ee dds Reds 50 Software for other operating Systems 2 s c ccececee ees detieeecccedehteaacedenteaaccesdhtaeaedsdeneaaededsnteaateesceeaaaedeeaaa 51 4 Use the product with Macintosh Software Tor Macint Shia taisiin a sana ddtatanadaddadaavanluaiads samdeadianensdcatenayaddlanas Mieeaenas 54 Supported operating systems for Macintosh e eeeeeeceeeceeeeeeceeecaeeeeeeceeeeeeeeeeeeeeeess 54 Supported printer drivers for Macintosh ccecccceceeeeeeeeeeeeceneeeeeeeeeeeesecsecncncaeeeeeeeeees 54 Remove software from Macintosh operating systems c ciceeeeeeeeeeeeeeeeeetteeeeeeeeenaees 54 Priority for print settings for Macintosh 0 0 0 0 eee ceeeeee eee eeteee eee ee eee eaaeeee
19. Your computer or workstation is set up Check the network drivers printer drivers and the network redirection incorrectly Verify that the operating system is configured correctly The protocol is disabled or other Print a configuration page to check the status of the protocol Enable it if necessary network settings are incorrect Use the control panel to reconfigure the network settings if necessary 190 Chapter 10 Solve problems ENWW Downloaded from ManualsPrinter com Manuals Solve walk up USB printing problems Problem The USB STORAGE menu does not open when you insert the USB accessory Cause Solution The product does not support this type of Save the files on a standard USB storage USB storage accessory or file system accessory that uses File Allocation Table FAT file systems The product supports FAT12 FAT16 and FAT32 USB storage accessories The administrator might have disabled USB printing for this product Too many USB storage accessories are connected to the product Another menu is already open Print the job from a computer that is connected to the product Remove USB storage accessories until the message goes away and then remove and reinsert the USB storage accessory from which you want to print This product supports up to four USB storage accessories Close the open menu and then reinsert the USB storage accessory More than 1 minute has passed since
20. lproj folder where lt lang gt is a two letter language code 3 Delete the GZ file for this product 4 Repeat steps 2 and 3 for each language folder Mac OS X V10 5 1 Browse to the following folder Library Printers PPDs Contents Resources 2 Delete the GZ file for this product Priority for print settings for Macintosh Changes to print settings are prioritized depending on where the changes are made NOTE The names of commands and dialog boxes might vary depending on your software program e Page Setup dialog box Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box Settings changed here might override settings changed anywhere else e Print dialog box Click Print Print Setup or a similar command on the File menu of the program you are working in to open this dialog box Settings changed in the Print dialog box have a lower priority and do not override changes made in the Page Setup dialog box 54 Chapter4 Use the product with Macintosh ENWW Downloaded from ManualsPrinter com Manuals e Default printer driver settings The default printer driver settings determine the settings used in all print jobs unless settings are changed in the Page Setup Print or Printer Properties dialog boxes e Printer control panel settings Settings changed at the printer control panel have a lower priority than changes made anywhere else ENWW Software for Macintosh
21. the job UNSUPPORTED SUPPLY IN USE The print cartridge is for a different HP product If print quality is no longer acceptable replace the print cartridge See Change the print cartridge on page 122 For a list of supported print cartridges see Part numbers on page 201 UNSUPPORTED SUPPLY INSTALLED ENWW The print cartridge is for a different HP product If print quality is no longer acceptable replace the print cartridge See Change the print cartridge on page 122 For a list of supported print cartridges see Part numbers on page 201 Interpret control panel messages 159 Downloaded from ManualsPrinter com Manuals Table 10 1 Control panel messages continued Control panel message Description Recommended action USB ACCESSORY NEEDS TOO MUCH POWER Remove USB accessory and then turn off then on alternates with USB ACCESSORY NEEDS TOO MUCH POWER For help press The USB accessory is drawing too much electrical current Printing cannot continue Remove the USB accessory and then restart the product Use a USB accessory that uses less power or that contains its own power supply USB accessory not recognized For help press alternates with USB accessory not recognized To clear press OK The product does not support plug and play operation for the type of USB accessory in the host USB port or the accessory is not supported With the USB accessory
22. the toner supply might outlast the mechanical parts in the print cartridge If print quality begins to degrade under these circumstances you will need to install a new print cartridge even if there is toner supply remaining in the cartridge Enable or disable EconoMode in any of these ways e At the product control panel select the CONFIGURE DEVICE menu and then select the PRINT QUALITY submenu EconoMode is turned off by default e Inthe embedded Web server open the Settings tab and select the Configure Device option Navigate to the Print Quality submenu e Inthe HP Printer Utility for Macintosh click Configuration Settings and then click Economode amp Toner Density e Inthe Windows PCL printer driver open the Paper Quality tab and select the EconoMode option 92 Chapter 7 Use product features ENWW Downloaded from ManualsPrinter com Manuals Sleep delay The adjustable sleep mode feature reduces power consumption when the product has been inactive for an extended period You can set the length of time before the product enters sleep mode The default setting is 30 MINUTES ah NOTE The product display dims when the product is in sleep mode This mode does not affect product warm up time Set sleep delay 1 2 3 4 Press the Menu button 5 Open each of the following menus Press the down arrow to highlight it and then press the OK button to select it a CONFIGURE DEVICE b SYSTEM S
23. you purchased the product Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH Regulation EC No 1907 2006 of the European Parliament and the Council A chemical information report for this product can be found at www hp com go reach ENWW Environmental product stewardship program 219 Downloaded from ManualsPrinter com Manuals Material Safety Data Sheet MSDS Material Safety Data Sheets MSDS for supplies containing chemical substances for example toner can be obtained by accessing the HP Web site at www hp com go msds or www hp com hpinfo community environment productinfo safety For more information To obtain information about these environmental topics Visit www hp com go environment or www hp com hpinfo globalcitizenship environment Product environmental profile sheet for this and many related HP products HP s commitment to the environment HP s environmental management system HP s end of life product return and recycling program Material Safety Data Sheets 220 Appendix D Regulatory information Downloaded from ManualsPrinter com Manuals ENWW Declaration of conformity Declaration of Conformity according to ISO IEC 17050 1 and EN 17050 1 DoC BOISB 0804 00 rel 1 0 Manufacturer s Name Hewlett Packard Company Manufacturer s Address 11311 Chinden Boulevard
24. 5 2 Press the down arrow to highlight the PAPER HANDLING menu and then press the OK button ENWW Configure trays 87 Downloaded from ManualsPrinter com Manuals 3 Press the down arrow to highlight the size or type setting for the desired tray and then press the OK button 4 Press the up arrow a or the down arrow to highlight the size or type If you select a custom size select the unit of measure and then set the X dimension and the Y dimension 5 Press the OK button to save your selection 6 Press the Menu button 5S to exit the menus Select the paper by source type or size Three settings affect how the printer driver tries to pull paper when you send a print job Source Type and Size settings appear in the Page Setup Print or Print Properties dialog boxes in most software programs Unless you change these settings the product automatically selects a tray using the default settings Source To print by source select a specific tray for the product to pull from If you select a tray that is configured for a type or size that does not match your print job the product prompts you to load the tray with the type or size of paper for your job before printing it When you load the tray the product begins printing Type and size Printing by type or size means that you want the product to pull from the tray that is loaded with the correct type and size of paper Selecting paper by type rather than source is
25. 55 Downloaded from ManualsPrinter com Manuals Change printer driver settings for Macintosh Change the settings for all print jobs Change the default settings for all Change the product configuration until the software program is closed print jobs settings 1 On the File menu click Print 1 On the File menu click Print Mac OS X V10 3 or Mac OS X V10 4 2 Change the settings that you want 2 Change the settings that you want 1 From the Apple menu click System on the various menus on the various menus Preferences and then Print amp Fax 3 On the Presets menu click Save as and type a name for the preset 2 Click Printer Setup These settings are saved in the 3 Click the Installable Options Presets menu To use the new settings menu you must select the saved preset option every time you open a program and print Mac OS X V10 5 1 From the Apple menu click System Preferences and then Print amp Fax 2 Click Options amp Supplies 3 Click the Driver menu 4 Select the driver from the list and configure the installed options Gou es 56 Chapter4 Use the product with Macintosh ENWW Downloaded from ManualsPrinter com Manuals Software for Macintosh computers HP Printer Utility Use the HP Printer Utility to configure administer and set up product features that are not available from the printer driver You can use the HP Printer Utility with HP products that are connected to the network
26. E naea 218 Non U S retums cscdcsucsenaictacsie dunsven ence iaa a aa E aA E a aa 218 PADET siuii iinan aa aA a A A Na E E e EAE Ad 218 Material restrictions ccccccecceecceeeeeeeeeeeeeee ee eeaeaaaaaecaeeeeeeeeeeeeeeeeeesetceecccuesaesaeeeeeeeeees 219 Disposal of waste equipment by users in private households in the European Union 219 Chemical substante Sosnin a ldawdanaadtvcdanasdassauadaseaaseadenesnadas 219 Material Safety Data Sheet MSDS e eerreniiiniceceniiiiiinnrannrin ii Euin ANEAN ANNEER EEKANNA 220 FOR more informatiON eseisma a Ea AEEA ENE ETNEA AAAA ERE 220 Declaration of Conformity 0 0 cee tre en re eee ee ridinda kiniinin AEAN iA aA aia 221 palely Slate menle acri E EE T NS 222 Laser saloh oiononnniare n aE cane A a aeeeenayehad 222 Canadian DOC regulations 0 00 ceceeeteceeree tere eect eee tutti tt tnana ttu unnan ttnn unn atten nunnat nenn nn aaeeea 222 VCCI statement Japa cccccciieee dis ieedtnsdideeeeetevidaseecseni vinlieecenieiniaieeeteiiuiaaeeesne canines 222 Power cord statement Japan w iiiviadadieccssacccuedessindcccudiethadcccuddetiaddeducsshsaddeceavesssadaaeaven satan 222 EMC statement Korea c isissccnecesesthsegdeedesintasuedecssdasnasendauseasalayeleuessashsgdecsdeessintaseedeeensias 222 Laser statement for Finland 0 ccccccecceceeeee eee e eee e eee ee tee ete e ee eaeceaaeeaaaeaaeeaneaeceaeeeeeeeeeees 223 Substances Table China eccccceceeceeeeeeee c
27. Envelopes are sealing because the moisture content is too high Try using different envelopes Store envelopes in a controlled environment Envelope orientation is incorrect Verify that the envelope is loaded correctly This product does not support the envelopes being used Refer to the HP LaserJet Printer Family Print Media Guide Tray 1 is configured for a size other than envelopes Configure Tray 1 size for envelopes Output is curled or wrinkled Output is curled or wrinkled Cause Solution Paper does not meet the specifications for this product Use only paper that meets the HP paper specifications for this product Paper is damaged or in poor condition Remove paper from the input tray and load paper that is in good condition Product is operating in an excessively humid environment Verify that the printing environment is within humidity specifications You are printing large solid filled areas Large solid filled areas can cause excessive curl Try using a different pattern Paper used was not stored correctly and might have absorbed moisture Remove paper and replace it with paper from a fresh unopened package Paper has poorly cut edges Remove paper flex it rotate it 180 degrees or turn it over and then reload it into the input tray Do not fan paper If the problem persists replace the paper The specific paper type was not configured for t
28. JOB menu requires a PIN for access e The INFORMATION menu is locked e The PAPER HANDLING menu is locked e The CONFIGURE DEVICE menu is locked all submenus The DIAGNOSTICS menu is locked 5 Click the Apply button ENWW Use security features 119 Downloaded from ManualsPrinter com Manuals Lock the formatter The formatter area on the back of the product has a slot that you can use to attach a security cable Locking the formatter prevents someone from removing valuable components from it 120 Chapter 9 Manage and maintain the product ENWW Downloaded from ManualsPrinter com Manuals Manage supplies Use genuine HP print cartridges for the best printing results Print cartridge storage Do not remove the print cartridge from its package until you are ready to use it A CAUTION To prevent damage to the print cartridge do not expose it to light for more than a few minutes HP policy on non HP print cartridges Hewlett Packard Company cannot recommend the use of non HP print cartridges either new or remanufactured amp NOTE Any damage caused by a non HP print cartridge is not covered under the HP warranty and service agreements To install a new HP print cartridge see Change the print cartridge on page 122 To recycle the used cartridge follow the instructions included with the new cartridge For more information about recycling see Return and recycling instructions on page 218
29. Print Driver UPD for Windows is a single driver that gives you instant access to virtually any HP LaserJet product from any location without downloading separate drivers It is built on proven HP print driver technology and has been tested thoroughly and used with many software programs It is a powerful solution that performs consistently over time The HP UPD communicates directly with each HP product gathers configuration information and then customizes the user interface to show the product s unique available features It automatically enables features that are available for the product such as two sided printing and stapling so you do not need to enable them manually For more information go to www hp com go upd UPD installation modes Traditional mode e Use this mode if you are installing the driver from a CD for a single computer e When installed from the CD that comes with the product UPD operates like traditional printer drivers It operates with a specific product e If you use this mode you must install UPD separately for each computer and for each product Dynamic mode e To use this mode download UPD from the Internet See www hp com go upd e Dynamic mode allows you to use a single driver installation so you can discover and print to HP products in any location e Use this mode if you are installing UPD for a workgroup 44 Chapter 3 Software for Windows ENWW Downloaded from ManualsPrinter
30. Select whether the product can enter sleep mode If you turn this ON setting off you cannot change any settings in the SLEEP DELAY menu ENWW Configure device menu 37 Downloaded from ManualsPrinter com Manuals Diagnostics menu Use the DIAGNOSTICS menu to run tests that can help you identify and solve problems with the product To display Press the Menu button 4 and then select the DIAGNOSTICS menu amp NOTE Values that have an asterisk are the factory default values Some menu items have no default Item Sub item Values Description PRINT EVENT LOG Prints a report containing the last 50 entries in the product s event log starting with the most recent SHOW EVENT LOG Displays the last 50 events starting with the most recent PAPER PATH SENSORS Performs a test on each of the product s sensors to determine if they are working correctly and displays the status of each sensor PAPER PATH TEST Tests the paper handling features of the product such as the configuration of the trays PRINT TEST PAGE Generates a page for testing the paper handling features You must define the path for the test in order to test specific paper paths SOURCE ALL TRAYS Specifies whether the test page is printed from all trays or from a TRAY 1 specific tray TRAY 2 TRAY 3 TRAY 4 DUPLEX OFF Determines whether the duplexer is included in the test ON NOTE This option is available only for
31. Software to another end user Any transfer will include all component parts media User Documentation this EULA and if applicable the Certificate of Authenticity The transfer may not be an indirect transfer such as a consignment Prior to the transfer the end user receiving the transferred 206 Appendix B Service and support ENWW Downloaded from ManualsPrinter com Manuals Software will agree to this EULA Upon transfer of the HP Software your license is automatically terminated b Restrictions You may not rent lease or lend the HP Software or Use the HP Software for commercial timesharing or bureau use You may not sublicense assign or otherwise transfer the HP Software except as expressly provided in this EULA 5 PROPRIETARY RIGHTS All intellectual property rights in the Software and User Documentation are owned by HP or its suppliers and are protected by law including applicable copyright trade secret patent and trademark laws You will not remove any product identification copyright notice or proprietary restriction from the Software 6 LIMITATION ON REVERSE ENGINEERING You may not reverse engineer decompile or disassemble the HP Software except and only to the extent that the right to do so is allowed under applicable law 7 CONSENT TO USE OF DATA HP and its affiliates may collect and use technical information you provide in relation to i your Use of the Software or the HP Product or ii the provision of su
32. UNSUPPORTED DIMM For a list of supported DIMMs see Part numbers on page 201 For instructions to replace the DIMM see Install memory on page 126 55 XX YY DC CONTROLLER ERROR A temporary printing error occurred 1 Turn the product off and then on For help press 2 Ifthe message persists contact an HP authorized service or support provider alternates with 55 XX YY DC CONTROLLER ERROR To continue turn off then on 56 X ERROR A temporary printing error occurred as a 1 Turn the product off and then on result of an incorrect input or output request For help press 2 Ifthe message persists contact an HP authorized service or support provider alternates with 56 X ERROR To continue turn off then on 57 XX ERROR A temporary printing error occurred in one of 1 Turn the product off and then on the product fans For help press 2 Ifthe message persists contact an HP authorized service or support provider alternates with 57 XX ERROR To continue turn off then on 150 Chapter 10 Solve problems ENWW Downloaded from ManualsPrinter com Manuals Table 10 1 Control panel messages continued Control panel message Description Recommended action 58 XX ERROR For help press alternates with 58 XX ERROR To continue turn off then on A product error has occurred where a memory tag CPU error was detected or there is a problem with the air sensor or power supply To resolve prob
33. Windows printer driver 103 Set job storage options To perform the following tasks open the printer driver and click the Job Storage tab How dol Steps to perform Print one copy for proof before printing all the copies In the Job Storage Mode area click Proof and Hold The product prints the first copy only A message appears on the product control panel that prompts you to print the rest of the copies Temporarily store a private job on the product and print it later a In the Job Storage Mode area click Personal Job b In the Make Job Private area enter a 4 digit personal identification number PIN Temporarily store a job on the product In the Job Storage Mode area click Quick Copy One copy of the job is printed immediately but you can print more copies NOTE These jobs are deleted if the product is turned off from the product control panel Permanently store a job on the product In the Job Storage Mode area click Stored Job Make a permanently stored job private so that anyone who a In the Job Storage Mode area click Stored Job b In the tries to print it must provide a PIN Make Job Private area click PIN to print and then enter a 4 digit personal identification number PIN Receive notification when someone prints a stored job In the Job Notification Options area click Display Job ID when printing Set the user name for a stored job In the User Name area click User name to use the Windo
34. You can sort the list by product or by the supplies that need to be ordered the soonest The list contains supplies information for every product that is in the My HP Printers list Shop Online for Supplies button Opens the HP SureSupply Web site in a new browser window If you have checked the Order check box for any items the information about those items can be transferred to the Web site where you will receive information on options for purchasing your selected supplies Print Shopping List button Prints the information for the supplies that have the Order check box selected Alert Settings link NOTE This item is available from the Overview and Support tabs Color Access Control NOTE This item is available only for HP color products that support Color Access Control NOTE This item is available from the Overview and Support tabs Click Alert Settings to open the Alert Settings window in which you can configure alerts for each product Alerting is on or off Activates or deactivates the alerts feature Printer Alerts Select the option to receive alerts for critical errors only or for any error Job Alerts For products that support it you can receive alerts for specific print jobs Use this feature to permit or restrict color printing Downloaded from ManualsPrinter com Manuals 112 Chapter 9 Manage and maintain the product ENWW Use the embedded Web server Use the embedded Web server to v
35. agreement 10 COMPLIANCE WITH EXPORT LAWS You will comply with all laws rules and regulations i applicable to the export or import of the Software or ii restricting the Use of the Software including any restrictions on nuclear chemical or biological weapons proliferation 11 RESERVATION OF RIGHTS HP and its suppliers reserve all rights not expressly granted to you in this EULA c 2007 Hewlett Packard Development Company L P Rev 11 06 ENWW End User License Agreement 207 Downloaded from ManualsPrinter com Manuals Customer self repair warranty service HP products are designed with many Customer Self Repair CSR parts to minimize repair time and allow for greater flexibility in performing defective parts replacement If during the diagnosis period HP identifies that the repair can be accomplished by the use of a CSR part HP will ship that part directly to you for replacement There are two categories of CSR parts 1 Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service 2 Parts for which customer self repair is optional These parts are also designed for Customer Self Repair If however you require that HP replace them for you this may be done at no additional charge under the type of warranty service designated for your product Based on availability and where geography permits CSR parts will be shipped for n
36. and print media on page 73 A component is installed incorrectly Verify that all components are correctly installed You are using paper that has already passed through a product or copier Do not use paper that has been previously printed on or copied A tray is loaded incorrectly Remove any excess paper from the tray Make sure that the stack is below the maximum stack height mark in the tray See Load trays on page 81 The paper is skewed The tray guides are not adjusted correctly Adjust them so they hold the stack firmly in place without bending it The paper is binding or sticking together Remove the paper flex it rotate it 180 or flip it over Reload the paper into the tray NOTE Do not fan paper Fanning can create static electricity which can cause paper to stick together The paper is removed before it settles into the output bin During two sided printing you removed the paper before the second side of the document was printed Reset the product Wait until the page completely settles in the output bin before removing it Reset the product and print the document again Wait until the page completely settles in the output bin before removing it The paper is in poor condition Replace the paper The internal rollers from the tray are not picking up the paper Remove the top sheet of paper If the paper is too heavy it might not be picked from the tray
37. any paper in the paper path The paper size is not configured correctly for the input tray Print a configuration page or use the control panel to determine the paper size for which the tray is configured The guides in the tray are not against the paper Verify that the rear and width paper guides are touching the paper The manual feed prompt is set to ALWAYS The product Open the tray reload the media and then close the tray always prompts for manual feed even if the tray is loaded Or change the manual feed prompt setting to UNLESS LOADED so that the product prompts for manual feed only when the tray is empty The USE REQUESTED TRAY setting on the product is set to Load the requested tray EXCLUSIVELY and the requested tray is empty The product will not use another tray Or change the setting from EXCLUSIVELY to FIRST on the CONFIGURE DEVICE menu The product can use other trays if no media is loaded in the specified tray 178 Chapter 10 Solve problems ENWW Downloaded from ManualsPrinter com Manuals Paper does not feed from Tray 2 3 or 4 Paper does not feed from Tray 2 or 3 Cause The correct size paper is not loaded Solution Load the correct size paper The input tray is empty Load paper in the input tray The correct paper type for the input tray is not selected in the product control panel From the product control panel select the correct paper type for the input tr
38. avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkil T llaiseksi huoltotoimenpiteeksi ei katsota v riainekasetin vaihtamista paperiradan puhdistusta tai muita k ytt j n k sikirjassa lueteltuja k ytt j n teht v ksi tarkoitettuja yll pitotoimia jotka voidaan suorittaa ilman erikoisty kaluja VARO Mik li kirjoittimen suojakotelo avataan olet alttiina n kym tt m llelasers teilylle laitteen ollessa toiminnassa l katso s teeseen VARNING Om laserprinterns skyddsh lje ppnas d apparaten r i funktion uts ttas anv ndaren f r osynlig laserstr lning Betrakta ej str len Tiedot laitteessa k ytett v n laserdiodin s teilyominaisuuksista Aallonpituus 775 795 nm Teho 5 m W Luokan 3B laser ENWW Safety statements 223 Downloaded from ManualsPrinter com Manuals Substances Table China AeA AR RSE LE E FAB E Y R INO BOR TH H E Ate A ED ATC tt Pb AK ia KN BYRIBOR ZR AM MEL PE Hg Cd Cr VI PBB PBDE FENI ZE X 0 X 0 0 0 Eh AK 0 0 0 0 0 0 ENE 0 0 0 0 0 0 RE EA AE X 0 0 0 0 0 PNR X 0 0 0 0 0 0 RAEI ERT ARPT AIA ATA ERKA EMET SJ T 11363 2006 AY Bil BE X ZAR ELEM aT ATA MHA SJ T11363 2006 REH BE BD STS HUA EXA EDM F
39. be used even if that tray is empty e FIRST The product can pull from another tray if the specified tray is empty even though the user specifically indicated a tray for the job MANUALLY FEED PROMPT ALWAYS Specify when a manual feed message should appear when the UNLESS LOADED type or size for a job does not match the size or type configured for Tray 1 e ALWAYS A prompt always appears before printing a manual feed job e UNLESS LOADED A message appears only if the multipurpose tray is empty or does not match the size or type of the job PS DEFER MEDIA ENABLED Specify how paper is handled when printing from an Adobe PS DISABLED print driver e ENABLED Use HP s paper handling model e DISABLED Use the Adobe PS paper handling model SIZE TYPE PROMPT DISPLAY Specify whether the tray configuration message appears DO NOT DISPLAY whenever a tray is closed e DISPLAY The tray configuration message displays when a tray is closed You can configure the tray size or type directly from this message e DO NOT DISPLAY The tray configuration message does not display O es eee ENWW Configure device menu 27 Downloaded from ManualsPrinter com Manuals Item Sub item Values Description USE ANOTHER TRAY ENABLED Turn on or off the control panel prompt to select another tray when DISABLED the specified tray is empty e ENABLED The product prompts either to add paper to the selected tray or to choose a
40. cee 139 Use HP Web Jetadmin to upgrade the firmware eccceeceeeeeeetteeeeeeeeeaes 140 Use Microsoft Windows commands to upgrade the firmware aseeseen 140 Upgrade the HP Jetdirect firmware 0 cccceeeeceee cee eenee eee eter eee eeetaeeeeeeeeaeeeeeeenaeeeeeeenaes 140 10 Solve problems Solve general PrODlOMS raseria EENE NEEE EE ETNE eters 144 Troubleshooting chekist eccncsrccicroicaiii inea AREE 144 Factors that affect product performance c cececceceeeeeeeeeeteeeeeeeecaeaeeeeeeeeeeeeeeeeeteees 145 Restore Taction SOMINGS erecrro inian E E sanded dead caeeseavcdeeede caus 146 Interpret control panel messages 2 cccceceeceecceeee cette eeeedeeeeaaneeeceeeeeeeeeeesegeneaeeeeeeeeeeeeeeeseeeeeenaeees 147 Control panel message types 00 0 eeecee cette eect etete eee ee teeter ee tae eee ra nat tu rnn atn nnanet nn unanenn nanne nnn 147 Control panel Messages oecciciirern a EEEE EEEE EEEE 147 Jams ona a a N a A 162 Common CAUSES of JAMS osare Eea avacessdavas E AEAEE 162 Clear JAMS nrinn EEE ANTEE E E AEE 163 Clear jame Tron Tray Tsiiosiseriisooiin n oa e Ei A S 163 Clear jams from Tray 2 or an optional 500 sheet tray eeeeeeceeeeeees 164 Clear jams from the top COVED nrsiiirirrrninanirreni inan inn a k Nank R Nanana 167 Clear jams from the rear door and the fuser area eceeeeeeeeeccteeeeeeeeees 169 Clear jams from the duplexer asseeeessssseerrresrsrr
41. com Manuals Downloaded from ManualsPrinter com Manuals 2009 Hewlett Packard Development Company L P www hp com MO AN O DOF52480910n ManualsPrinter com Manuals
42. com Manuals ENWW Table 10 1 Control panel messages continued Control panel message Description Recommended action ACCEPT BAD SIGNATURE Yes press OK alternates with ACCEPT BAD SIGNATURE No press Q The product is performing a remote firmware upgrade the first time code signing does not match the signature and the SIGNATURE CHECK menu is set to the PROMPT IF BAD option Download the correct firmware upgrade file for this product and then reinstall the upgrade Access denied MENUS LOCKED The product control panel function you are trying to use has been locked to prevent unauthorized access See your network administrator Action not currently available for tray x Tray size cannot be ANY SIZE ANY CUSTOM Duplexing is not available when the tray size is set to the ANY SIZE setting or the ANY CUSTOM setting Change tray settings 1 Press the Menu button E 2 Press the down arrow to highlight the PAPER HANDLING menu and then press the OK button 3 Press the down arrow to highlight the specified tray and then press the OK button 4 Change the selected tray s size and type settings BAD OPTIONAL TRAY CONNECTION Bad signature Upgrade cancelled An optional tray is not connected correctly The firmware upgrade code does not match the product signature Remove the product from the tray and reinstall it Then turn the product off and then on Download t
43. defects problem solving 184 187 repeating defects troubleshooting 188 replacing printing cartridges 122 resets menu 36 Index 229 resize documents Macintosh 59 Windows 102 resolution features 6 problem solving quality 182 settings 58 Resolution Enhancement technology REt 58 resource saving 130 REt Resolution Enhancement technology 58 retention job accessing 96 features 96 retrieve job menu 16 right side panel locating 8 rough paper output bin selecting 89 ruler repetitive defect 188 S safety statements 222 223 saving resources memory 130 scale documents Macintosh 59 Windows 102 Secure Disk Erase 117 security disk erase 117 encrypted hard disk 118 hardware integration pocket 118 network 66 settings 30 security features 7 117 service information form 211 repacking product 210 Services tab Macintosh 62 settings driver presets Macintosh 59 drivers 47 56 priority 46 54 Settings tab embedded Web server 115 shipping product 210 shortcuts 101 Show Me How menu 15 230 Index show me how pages printing 108 SIMMs incompatibility 126 skewed pages 185 sleep delay changing settings 93 disabling 93 enabling 93 time 93 sleep mode 93 small paper output bin selecting 89 smeared toner problem solving 184 software embedded Web server 49 embedded Web server Macintosh 58 HP Easy Printer Care 50 110 HP Printer Utility 57 HP Web Jetadmin 49 Macintosh 57 problems 193 setting
44. electrical specifications and ACOUSTIC EMISSIONS cccccecceeeeeaeeeseeeeeeeeneees 214 Operating environment sesen a anduews candle cade sdcnete ave A E N e a a a 214 Appendix D Regulatory information FOC reg lation S inssriiosinnn a a a a a Ed aia a E A E E 216 Environmental product stewardship program ccccccceceeceeeeseeeecececeecaeeeeeeeeeeeseescecacaaeaeeeeeeeeeeeeees 217 viii ENWW Downloaded from ManualsPrinter com Manuals Protecting the environment eeceeeceneneceeceeceeeeeeeeeee eee cecaeaeasaasaeeaneaeceeeeeeeeeeeeeeess 217 OZONE productiones ciii a a aa aa E a i AE a 217 Power consumption sanasana a a aa Ea aa EE A O Eai 217 Toner consumption co ccccccccececcesededeccacessavdansdecaptacetnadecedaataceadeecatsaadedasscersnaudansnansdaeceandececsaae 217 Paper USE ccccisscnccedececaasasseenccsiansnnadddaetedacdetecenenaayaceiddsniruactan Eaa a a a aaa i aiaa 217 PIASUCS arne a a E AIN 217 HP LaserJet print supplies e eee e ce ceeeeceec eae cee eee eeeeee eee ee eee ete eae saacaaaaaaeaaeeaeeaeeeeeeeeeeneeees 217 Return and recycling instructions 2 0 0 0 cecceceeeeeeecee eee eeeeenne eee iE 218 United States and Puerto RICO cccccccecee eee eeeeeeeee eee eaeeeaeeeaaeaaeeaaeeaeeneeess 218 Multiple returns more than one cartridge eeeeeeeeeeeeeeetetteees 218 Single POUUINS noiric Eae EE EAEE EEE 218 ShIPPIN Geenien e a E A aE EK EE E a iE
45. file table erase function Access to the file is removed but actual data is retained on the disk until it is overwritten by subsequent data storage operations This is the fastest mode Non Secure Fast Erase is the default erase mode Secure Fast Erase Access to the file is removed and the data is overwritten with a fixed identical character pattern This is slower than Non Secure Fast Erase but all data is overwritten Secure Fast Erase meets the U S Department of Defense 5220 22 M requirements for the clearing of disk media Secure Sanitizing Erase This level is similar to the Secure Fast Erase mode In addition data is repetitively overwritten by using an algorithm that prevents any residual data persistence This mode will impact performance Secure Sanitizing Erase meets the U S Department of Defense 5220 22 M requirements for the sanitization of disk media Use security features 117 Downloaded from ManualsPrinter com Manuals Data affected Data affected by the Secure Disk Erase feature includes temporary files that are created during the print process stored jobs proof and hold jobs disk based fonts disk based macros forms address books and HP and third party applications NOTE Stored jobs will be securely overwritten only when they have been deleted through the RETRIEVE JOB menu on the product after the appropriate erase mode has been set This feature will not impact data that is stored on flash based prod
46. getting started guide for instructions The Postscript Printer Description PPD file is corrupt Delete the GZ file from the following hard drive folder e Mac OS XV10 3 and V10 4 Library Printers PPDs Contents Resources lt lang gt lproj where lt lang gt is the two letter language code for the language that you are using e MacOS XV10 5 Library Printers PPDs Contents Resources Reinstall the software See the getting started guide for instructions The product name IP address or Rendezvous Bonjour host name does not appear in the product list in the Print Center or Printer Setup Utility Cause Solution The product might not be ready Make sure that the cables are connected correctly the product is on and the Ready light is on If you are connecting through a USB or Ethernet hub try connecting directly to the computer or use a different port The wrong connection type might be selected Make sure that USB IP Printing or Rendezvous Bonjour is selected depending on the type of connection that exists between the product and the computer The wrong product name IP address or Rendezvous Bonjour host Print a configuration page to check the product name IP address or name is being used Rendezvous host name Verify that the name IP address or Rendezvous host name on the configuration page matches the product name IP address or Rendezvous host name in the Print Center or Printer Setup Utility The in
47. go jo3010series_software Order additional HP service or maintenance agreements www hp com go carepack ENWW Customer support 209 Downloaded from ManualsPrinter com Manuals Repack the product If HP Customer Care determines that your product needs to be returned to HP for repair follow these steps to repack the product before shipping it A CAUTION Shipping damage as a result of inadequate packing is the customer s responsibility 1 Remove and retain any DIMMs cards that you have purchased and installed in the product A CAUTION Static electricity can damage electronic parts When handling DIMMs either wear an antistatic wrist strap or frequently touch the surface of the DIMM antistatic package and then touch bare metal on the product To remove the DIMMs see Install memory on page 126 2 Remove and retain the print cartridge A CAUTION Itis extremely important to remove the print cartridge before shipping the product A print cartridge that remains in the product during shipping can leak and cover the product engine and other parts with toner To prevent damage to the print cartridge avoid touching the roller on it and store the print cartridge in its original packing material or so that it is not exposed to light 3 Remove and retain the power cable interface cable and optional accessories such as an ElO card 4 f possible include print samples and 50 to 100 sheets of paper or
48. high quality printing of business text and graphics PRORES 1200 Produces 1200 dpi print quality for fast high quality printing of line art and graphic images Use the Resolution Enhancement technology REt setting to produce print with smooth angles curves and edges REt does not affect print quality if the resolution is set to the FASTRES 1200 or PRORES 1200 settings All other print resolutions benefit from REt ECONOMODE OFF ON EconoMode is a feature that allows the product to use less toner per page Selecting this option extends the life of the toner supply and might reduce the cost per page However it also reduces print quality The printed page is adequate for printing drafts HP does not recommend full time use of EconoMode If EconoMode is used full time the toner supply might outlast the mechanical parts in the print cartridge If print quality begins to degrade under these circumstances you will need to install a new print cartridge even if there is toner supply remaining in the cartridge TONER DENSITY 1to5 Lighten or darken the print on the page The lightest setting is 1 and the darkest setting is 5 The default setting of 3 usually produces the best results 24 Chapter 2 Control panel Downloaded from ManualsPrinter com Manuals ENWW Item Sub item Values Description AUTO CLEANING OFF When auto cleaning is on the product prints a cleaning page when the page O
49. interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase separation between equipment and receiver e Connect equipment to an outlet on a circuit different from that to which the receiver is located e Consult your dealer or an experienced radio TV technician NOTE Any changes or modifications to the printer that are not expressly approved by HP could void the user s authority to operate this equipment Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules 216 Appendix D Regulatory information ENWW Downloaded from ManualsPrinter com Manuals Environmental product stewardship program Protecting the environment Hewlett Packard Company is committed to providing quality products in an environmentally sound manner This product has been designed with several attributes to minimize impacts on our environment Ozone production This product generates no appreciable ozone gas O3 Power consumption Power usage drops significantly while in Ready and Sleep mode which saves natural resources and saves money without affecting the high performance of this product To determine the E
50. menu 15 Downloaded from ManualsPrinter com Manuals Retrieve job menu Use the RETRIEVE JOB menu to view listings of all stored jobs To display Press the Menu button and then select the RETRIEVE JOB menu Item Sub item Options Description lt USER NAME gt Each user who has stored jobs is listed by name Select the appropriate user name to see a list of stored jobs ALL JOBS WITH PIN PRINT PRINT AND DELETE DELETE This message appears if a user has two or more stored jobs that require a PIN Either the PRINT option or the PRINT AND DELETE option displays depending on the type of jobs listed Use the COPIES option to specify the number of copies of the job to print ALL JOBS NO PIN PRINT PRINT AND DELETE DELETE This message appears if a user has two or more stored jobs that do not require a PIN Either the PRINT option or the PRINT AND DELETE option displays depending on the type of jobs listed Use the COPIES option to specify the number of copies of the job to print lt JOB NAME X gt PRINT PRINT AND DELETE DELETE Each job is listed by name Either the PRINT option or the PRINT AND DELETE option displays depending on the type of jobs listed Use the COPIES option to specify the number of copies of the job to print 16 Chapter 2 Control panel Downloaded from ManualsPrinter com Manuals ENWW SSeS Description Item Sub item Options CO
51. millions of tons of waste from landfills Since this cartridge is being recycled and used in new materials it will not be returned to you Thank you for being environmentally responsible NOTE Use the return label to return original HP LaserJet print cartridges only Please do not use this label for HP inkjet cartridges non HP cartridges refilled or remanufactured cartridges or warranty returns For information about recycling your HP inkjet cartridges please go to http www hp com recycle ENWW Environmental product stewardship program 217 Downloaded from ManualsPrinter com Manuals Return and recycling instructions United States and Puerto Rico The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use Please follow the applicable instructions below Multiple returns more than one cartridge 1 Package each HP LaserJet print cartridge in its original box and bag 2 Tape the boxes together using strapping or packaging tape The package can weigh up to 31 kg 70 Ib 3 Use a single pre paid shipping label OR 1 Use your own suitable box or request a free bulk collection box from www hp com recycle or 1 800 340 2445 holds up to 31 kg 70 Ib of HP LaserJet print cartridges 2 Use a single pre paid shipping label Single returns 1 Package the HP LaserJet print cartridge in its original bag and box 2 Place the
52. on page 214 7 The print cartridge might need to be replaced Toner smear 1 Print a few more pages to see if the problem corrects itself AaBbC c 2 Try using a different type of paper AaBh CC ry g yp pap AaBkhCc 3 Make sure that the environmental specifications for the product are being met See Operating environment on page 214 AaBkCc 4 Clean the inside of the product and run a cleaning page to clean the fuser See ean the product on page AaBbCc Cl h d 137 5 The print cartridge might need to be replaced Loose toner Loose toner in this context is defined as toner that can be rubbed off the page AaBbCc 1 If paper is heavy or rough open the CONFIGURE DEVICE menu at the A C product control panel On the PRINT QUALITY submenu select FUSER MODES and then select the paper type you are using Change the setting to AaBbC HIGH1 or HIGH2 which helps the toner fuse more completely onto the paper a C See Print Quality menu on page 23 You must also set the type of paper for AaBbCc the tray you are using See Configure trays on page 87 2 If you have observed a rougher texture on one side of your paper try printing on the smoother side 3 Make sure that the environmental specifications for the product are being met See Operating environment on page 214 4 Make sure that the type and quality of the paper you are using meet HP specifications See Paper and print media on page 73 Repeat defects nan 1 Print a few more pages to see if
53. on the HP Jetdirect print server Table 5 2 Network device discovery Service name Description SLP Service Location Protocol Device discovery protocol used to help find and configure network devices Used primarily by Microsoft based programs Bonjour Device discovery protocol used to help find and configure network devices Used primarily by Apple Macintosh based programs Table 5 3 Messaging and management Service name Description HTTP Hyper Text Transfer Protocol Allows Web browsers to communicate with embedded Web server EWS embedded Web server Allows you to manage the product through a Web browser SNMP Simple Network Management Protocol Used by network applications for product management SNMP v1 SNMP v3 and standard MIB II Management Information Base objects are supported ENWW Network configuration 65 Downloaded from ManualsPrinter com Manuals Table 5 3 Messaging and management continued Service name Description LLMNR Link Local Multicast Name Resolution Specifies if the product responds to LLMNR requests over IPv4 and IPv6 TFTP Configuration Allows you to use TFTP to download a configuration file containing additional configuration parameters such as SNMP or non default settings for an HP Jetdirect print server Table 5 4 IP addressing Service name Description DHCP Dynamic Host Configuration Protocol For automatic IP address assignment The pr
54. personnel ENWW Downloaded from ManualsPrinter com Manuals Service menu 39 40 Chapter 2 Control panel ENWW Downloaded from ManualsPrinter com Manuals 3 Software for Windows e Supported operating systems for Windows e Supported printer drivers for Windows e HP Universal Print Driver UPD Select the correct printer driver for Windows e Priority for print settings Change printer driver settings for Windows e Remove software for Windows e Supported utilities for Windows e Software for other operating systems ENWW Downloaded from ManualsPrinter com Manuals 41 Supported operating systems for Windows Windows Vista 32 bit and 64 bit Windows XP 32 bit and 64 bit Windows Server 2008 32 bit and 64 bit Windows Server 2003 32 bit and 64 bit Windows 2000 32 bit 42 Chapter 3 Software for Windows Downloaded from ManualsPrinter com Manuals ENWW Supported printer drivers for Windows e HP PCL 6 default printer driver e HP postscript emulation Universal Print Driver HP UPD PS e HP PCL 5 UPD Universal Print Driver HP UPD PCL 5 available for download from www hp com go ljp3010series software The printer drivers include online Help NOTE For more information about the UPD see www hp com go upd ENWW Supported printer drivers for Windows 43 Downloaded from ManualsPrinter com Manuals HP Universal Print Driver UPD The HP Universal
55. printing problems 191 Problem Unexpected files are on the USB accessory Cause Each time you turn it on the product automatically creates three files on attached USB accessories Solution Remove the USB accessory before you turn on the product Some USB accessories have a lock feature that prevents new files from being written to the accessory If your USB accessory has this feature lock the accessory The file is not listed in the USB STORAGE menu The USB STORAGE menu opens but the USB accessory is not listed File names are blurry or hard to read when scrolling through the list on the control panel 192 Chapter 10 Solve problems Downloaded from ManualsPrinter com Manuals The USB printing feature does not support the type of file you are printing You can print the following types of files e PDF e PCL e PS Too many files are in a single folder on the USB accessory The product does not support the language of the file name and it has replaced the file name with characters from a different character set Reduce the number of files in the folder by moving them to subfolders Rename the files in a supported language Too many USB accessories are connected to the product The control panel display brightness needs adjustment Remove USB accessories until the message goes away and then remove and reinsert the USB accessory from which you want to print This
56. settings 59 first and last pages using different paper 102 first page 59 loading 500 sheet tray 84 loading Tray 1 82 loading Tray 2 84 pages per sheet 60 problem solving 182 Show Me How menu 15 size selecting 102 skewed 185 supported sizes 75 supported types 78 type selecting 102 wrinkled 186 paper handling menu 19 paper ordering 200 ENWW part numbers cables 202 ElO cards 202 memory 201 print cartridges 201 trays 201 pausing a printrequest 100 PCL drivers supported Windows 43 universal 44 PCL font list printing 18 PCL sub menu 22 PDF files printing 126 permanent resources 130 personal jobs 96 physical specifications 214 portrait orientation setting Windows 103 ports supported 6 troubleshooting Macintosh 196 ports interface locating 9 postcards output bin selecting 89 PostScript Printer Description PPD files included 57 power consumption 214 troubleshooting 144 power button locating 8 PPDs included 57 presets Macintosh 59 print cartridge managing 121 print cartridges features 6 Macintosh status 62 non HP 121 ordering through embedded Web server 115 part numbers 201 recycling 217 replacement intervals 121 replacing 122 status messages 12 ENWW Downloaded from ManualsPrinter com Manuals storage 121 warranty 205 print on both sides Macintosh 61 Windows 103 print quality blurred 187 dropouts 183 environment 182 gray background 184 image defects 183 jams after 182 light p
57. similar to locking out trays and helps protect special paper from accidental use For example if a tray is configured for letterhead and you select plain paper the product will not pull the letterhead from that tray Instead it will pull from a tray that is loaded with plain paper and is configured for plain paper on the product control panel Selecting paper by type and size results in significantly better print quality for most paper types Using the wrong setting might result in unsatisfactory print quality Always print by type for special print media such as labels or transparencies Print by size for envelopes if possible e To print by type or size select the type or size from the Page Setup dialog box the Print dialog box or the Print Properties dialog box depending on the software program e Ifyou often print on a certain type or size of paper configure a tray for that type or size Then when you select that type or size as you print a job the product automatically pulls paper from the tray that is configured for that type or size 88 Chapter6 Paper and print media ENWW Downloaded from ManualsPrinter com Manuals Use paper output options Print to the top standard output bin The top output bin collects paper face down in the correct order The top output bin should be used for most print jobs including transparencies To use the top output bin be sure that the rear output bin is closed To avoid jams do not open o
58. sizes continued Size and dimensions Tray 1 Tray 2 and the Duplexer optional 500 sheet trays d dn and x models only 10 x 15 cm w 100 x 150 mm 3 9 x 5 9 in 16K a 184 x 260 mm 7 2 x 10 2 in 16K x x 195 x 270 mm 7 7 x 10 6 in 16K w w 197 x 273 mm 7 8 x 10 8 in Double Postcard JIS we w 148 x 200 mm 5 8 x 7 9 in Custom a 76 x 127 mm to 216 x 356 mm 3 0 x 5 0 in to 8 5 x 14 in Custom y 105 x 148 mm to 216 x 356 mm 4 13 x 5 83 in to 8 5 x 14 in Custom v 210 x 280 mm to 216 x 356 mm 8 27 x 11 in to 8 5 x 14 in Envelope Commercial 10 w 105 x 241 mm 4 13 x 9 49 in Envelope DL ISO we 110 x 220 mm 4 33 x 8 66 in Envelope C5 ISO w 162 x 229 mm 6 93 x 9 84 in Envelope B5 ISO w 176 x 250 mm 6 7 x 9 8 in Envelope Monarch 7 3 4 we 98 x 191 mm 3 9 x 7 5 in 76 Chapter6 Paper and print media ENWW Downloaded from ManualsPrinter com Manuals Custom paper sizes This product supports a variety of custom paper sizes that are within the minimum and maximum size guidelines for the product but are not listed in the supported paper sizes table When using a supported custom size specify the custom size in the print driver and load the paper in a tray that supports custom sizes ENWW Custom paper sizes 77 Downloaded from ManualsPrinter com Manuals Supported paper and print media types For a complete list of specific
59. the HP LaserJet P3011n printer and the HP LaserJet P3011dn printer COPIES 1 Determines how many pages should be sent from the specified 10 source as part of the test 100 500 MANUAL SENSOR TEST Performs tests to determine whether the paper path sensors are operating correctly 38 Chapter 2 Control panel ENWW Downloaded from ManualsPrinter com Manuals Item Sub item Values Description MANUAL SENSOR TEST 2 Performs additional tests to determine whether the paper path sensors are operating correctly COMPONENT TEST A list of available components appears Activate individual parts independently to isolate noise leaking and other hardware issues PRINT STOP TEST PRINT FUSER TEST PAGE Range is 0 60 000 milliseconds The default is 0 Isolates print quality faults more accurately by stopping the product in mid print cycle which allows you to see where the image begins to degrade This causes a jam message that might need to be manually cleared A service representative should perform this test Print this page to determine the current status of the fuser SIGNATURE CHECK CANCEL IF BAD PROMPT IF BAD Configure how the product responds during a firmware upgrade if the firmware upgrade code does not match the product signature Service menu The SERVICE menu is locked and requires a PIN for access This menu is intended for use by authorized service
60. the problem corrects itself AaBbCc AaBoCc 2 Clean the inside of the product and run a cleaning page to clean the fuser See 5 ity Clean the product on page 137 AaBbCc 3 The print cartridge might need to be replaced AaBbCc le ae 4 AaBbCc 184 Chapter 10 Solve problems Downloaded from ManualsPrinter com Manuals ENWW Table 10 2 Image defect examples continued Problem Image example Solution Repeat image o DA Packano This type of defect might occur when using preprinted forms or a large quantity of narrow paper 1 Print a few more pages to see if the problem corrects itself 2 Make sure that the type and quality of the paper you are using meet HP specifications See Paper and print media on page 73 3 The print cartridge might need to be replaced 4 Verify that the product is configured for the correct paper type Misformed characters AaBbCc AaBbCc AGBOC CSC AaBOCC AaBbCc AaBbCc 1 Print a few more pages to see if the problem corrects itself 2 Make sure that the environmental specifications for the product are being met See Operating environment on page 214 Page skew AQBb c AQBh AQBb 6 1 Print a few more pages to see if the problem corrects itself 2 Verify that no torn pieces of paper are inside the product 3 Make sure that paper is loaded correctly and that all adjustments have been made See Load tr
61. the sheet feeds from top to bottom into X2 SHIFT the product Y2 SHIFT The scan direction is referred to as X X1 is the scan direction for a single sided page or for the first side of a two sided page X2 is the scan direction for the second side of a two sided page The feed direction is referred to as Y Y1 is the feed direction for a single sided page or for the first side of a two sided page Y2 is the feed direction for the second side of a two sided page ENWW Configure device menu 23 Downloaded from ManualsPrinter com Manuals Item Sub item Sub item Values Description FUSER MODES A list of paper types NORMAL displays HIGH2 HIGH1 LOW LOW1 Each paper type has a default fuser mode Change the fuser mode only if you are experiencing problems printing on certain paper types After you select a type of paper you can select a fuser mode that is available for that type RESTORE MODES Return all fuser mode settings to the factory default settings OPTIMIZE Optimize various print modes to solve print quality issues RESTORE OPTIMIZE RESOLUTION 300 600 FASTRES 1200 PRORES 1200 RET OFF LIGHT MEDIUM DARK Return all the settings in the OPTIMIZE menu to the factory default values Sets the resolution at which the product prints 300 Produces draft print quality 600 Produces high print quality for text FASTRES 1200 Produces 1200 dpi print quality for fast
62. time you turn on the product To resolve To continue press OK the issue contact an HP authorized service or support provider 13 JJ NT JAM IN lt LOCATION gt A jam has occurred in the specified location Remove the jammed paper 13 JJ NT JAM INSIDE lt LOCATION gt If the message persists after you have cleared all jams a sensor might be stuck or broken Contact an HP authorized service or support provider ENWW Interpret control panel messages 147 Downloaded from ManualsPrinter com Manuals Table 10 1 Control panel messages continued Control panel message Description Recommended action 13 JJ NT PAPER JAM OPEN INPUT TRAYS alternates with Open all trays A jam has occurred in a tray 1 Open each tray and check for jammed paper 2 Open the top cover 3 Remove the print cartridge and any paper 4 Reinstall the print cartridge and close the top cover 5 Close all trays 21 PAGE TOO COMPLEX For help press alternates with 21 PAGE TOO COMPLEX To continue press OK The data in the print job is too complex 1 Press the OK button to print the transferred data some data might be lost 2 If this message displays often simplify the print job or install more memory 22 EIO X BUFFER OVERFLOW To continue press OK Too much data was sent to the EIO card in the specified slot X An improper communications protocol might be in use Note EIO 0 is reserved for the HP Jet
63. to you the end user customer that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase for the period specified above If HP receives notice of such defects during the warranty period HP will at its option either repair or replace products which prove to be defective Replacement products may be either new or equivalent in performance to new HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase for the period specified above due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace software which does not execute its programming instructions due to such defects HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental spec
64. using the Classic Start menu view Click Start click Settings and then click Printers Or Windows Vista Click Start click Control Panel and then in the category for Hardware and Sound click Printer Right click the driver icon and then select Properties Click the Device Settings tab ENWW Downloaded from ManualsPrinter com Manuals Change printer driver settings for Windows 47 Remove software for Windows Windows XP 1 Click Start Control Panel and then Add or Remove Programs 2 Find and select the product from the list 3 Click the Change Remove button to remove the software Windows Vista 1 Click Start Control Panel and then Programs and Features 2 Find and select the product from the list 3 Select the Uninstall Change option 48 Chapter 3 Software for Windows ENWW Downloaded from ManualsPrinter com Manuals Supported utilities for Windows HP Web Jetadmin HP Web Jetadmin is a simple print and imaging peripheral management software tool that helps optimize product use control color costs secure products and streamline supplies management by enabling remote configuration proactive monitoring security troubleshooting and reporting of printing and imaging products To download a current version of HP Web Jetadmin and for the latest list of supported host systems visit www hp com go webjetadmin When installed on a host server a Windows client can gain access to HP Web Jetad
65. you are printing from Tray 1 and it is configured for the ANY SIZE and ANY TYPE settings Configure a tray when loading paper 1 Load paper in the tray Close the tray if you are using Tray 2 3 or 4 2 The tray configuration message appears 3 Press the back arrow to accept the size and type or press the OK button to choose a different paper size or paper type 4 To modify the tray size configuration press the down arrow to highlight the correct size and then press the OK button 5 To modify the tray type configuration press the down arrow w to highlight the correct type and then press the OK button Configure a tray to match print job settings 1 Inthe software program specify the source tray the paper size and the paper type and then click Print 2 Ifthe tray needs to be configured the LOAD TRAY lt X gt TYPE SIZE message appears 3 Load the tray with the specified type and size of paper and then close the tray 4 When the TRAY lt X gt SIZE lt Size gt message appears press the OK button to confirm the size To specify a custom size first press the down arrow to highlight the correct unit of measure Use the up or down arrows av to set the X and Y dimensions and then press the OK button 5 When the TRAY lt X gt TYPE lt TYPE gt message appears press the OK button to confirm the type and continue with the job Configure a tray by using the Paper Handling menu 1 Press the Menu button
66. you inserted the USB storage accessory The menu stays open for 1 minute Reinsert the USB storage accessory The USB storage accessory has multiple partitions Some USB storage accessory manufacturers install software on the accessory that creates partitions similar to a CD Reformat the USB storage accessory to remove the partitions or use a different USB storage accessory The USB storage accessory requires too much power 1 Remove the USB storage accessory 2 Turn the product off and then on 3 Use a USB storage accessory that has its own power supply or that requires less power The USB storage accessory is not functioning correctly 1 Remove the USB storage accessory 2 Turn the product off and then on 3 Try printing from another USB storage accessory The file does not print You are printing a PDF file and the RAM DISK feature is off Open the SYSTEM SETUP menu and set the RAM DISK feature to the AUTO setting Another print job might be processing or you are printing a large file Check the Data light on the control panel If it is blinking the product is processing the job The trays might be empty Make sure paper is in at least one tray The product might have a paper jam Check the control panel display for error messages Clear the jam See Clear jams on page 163 ENWW Downloaded from ManualsPrinter com Manuals Solve walk up USB
67. 11 or HP LaserJet P3015 printers Function Enter numeric values 10 C Clear button NOTE This item is not included for the HP LaserJet P3011 or HP LaserJet P3015 printers Returns values to their defaults and exits the help screen 11 Folder button NOTE This item is not included for the HP LaserJet P3011 or HP LaserJet P3015 printers Provides quick access to the RETRIEVE JOB menu 12 Back arrow Backs up one level in the menu tree or backs up one numeric entry 13 Stop button Cancels the current print job and clears the pages from the product 14 ENWW Help button Downloaded from ManualsPrinter com Manuals e Provides information about the message on the control panel display e Exits the Help screen Control panel layout 13 Use the control panel menus You can perform most routine printing tasks from the computer through the printer driver or software program This is the most convenient way to control the product and it overrides the product control panel settings See the help files for the software program or for more information about opening the printer driver see Change printer driver settings for Windows on page 47 or Change printer driver settings for Macintosh on page 56 You can also control the product by changing settings in the product s control panel Use the control panel to access features not supported by the printer driver o
68. 2 Use the numeric keypad or press the up arrow or down arrow A to select the year month and day Press the OK button after each selection Set the date format 1 From the DATE TIME menu highlight and select the DATE FORMAT menu 2 Press the up arrow or down arrow A to select the date format and then press the OK button Set the time 1 From the DATE TIME menu highlight and select the TIME menu 2 Use the numeric keypad or press the up arrow or down arrow A to select the hour minute and AM PM setting Press the OK button after each selection Set the time format 1 From the DATE TIME menu highlight and select the TIME FORMAT menu 2 Press the up arrow or down arrow A to select the time format and then press the OK button Set the wake time 1 Press the Menu button 5 2 Open each of the following menus Press the down arrow to highlight it and then press the OK button to select it a CONFIGURE DEVICE b SYSTEM SETUP c WAKE TIME 3 Press the up arrow or down arrow a to select the day of the week and then press the OK button 4 Press the down arrow to select the CUSTOM setting and then press the OK button 94 Chapter 7 Use product features ENWW Downloaded from ManualsPrinter com Manuals 5 Use the numeric keypad or press the up arrow or down arrow a to select the hour minutes and the AM or PM setting Press the OK button after each selection 6 Press the OK button to ent
69. 30 Illegal Operation errors 194 image defects problem solving 183 image repetition problem solving 187 information menu 18 information pages printing 108 ENWW Information tab embedded Web server 114 input trays configuring 19 installing EIO cards 135 memory DIMMs 126 USB devices 132 interface ports locating 9 Internet Explorer versions supported embedded Web server 113 IP address IPv4 31 Macintosh troubleshooting 195 IP addressing network 66 IP Security 117 IPsec 117 IPv4 address 68 IPV4 settings 31 IPv6 address 69 IPV6 settings 32 IPX SPX disabling 70 IPX SPX settings 33 J jams common causes of 162 envelopes 180 print quality after 182 recovery 176 Show Me How menu 15 Japanese VCCI statement 222 Jetadmin firmware updates 140 Jetadmin HP Web 49 116 Jetdirect print server firmware updates 141 installing 135 part numbers 202 removing 136 job storage accessing 96 features 96 Macintosh settings 61 jobs Macintosh settings 58 personal 96 Downloaded from ManualsPrinter com Manuals proof and hold 96 Quick Copy 96 stored 96 K Korean EMC statement 222 L labels output bin selecting 89 landscape orientation setting Windows 103 laser safety statements 222 223 letterhead paper loading 105 license software 206 light print problem solving 183 lights control panel 12 lines problem solving 187 link speed settings 36 71 Linux software 51 loading 500 sheet tray 84 Sh
70. 58 lights control panel 12 types of 147 messaging network 65 misformed characters problem solving 185 models feature comparison 3 multiple pages per sheet Windows 103 N n up printing Windows 103 Netscape Navigator versions supported embedded Web server 113 network password changing 67 password setting 67 settings changing 67 settings viewing 67 Networking tab embedded Web server 115 networks AppleTalk 70 configuring 65 default gateway 68 device discovery 65 diagnostics 34 disabling protocols 70 HP Web Jetadmin 116 IP addressing 66 IPv4 address 68 IPv6 address 69 link speed settings 36 Macintosh settings 58 messaging and management 65 protocols 30 protocols supported 65 security 30 66 settings 30 subnet mask 68 non HP supplies 121 notes 2 0 on off button locating 8 online support 209 Downloaded from ManualsPrinter com Manuals operating environment specifications 214 operating systems supported Windows 42 ordering part numbers for 201 supplies and accessories 200 supplies through embedded Web server 115 orientation setting Windows 103 output quality See print quality P packaging product 210 page order changing 105 pages blank 189 not printing 189 printing slowly 189 pages per sheet Windows 103 paper automatically selecting trays 88 capacity of trays and bins 79 covers using different paper 102 curled 185 custom size selecting 102 custom sizes 77 custom size Macintosh
71. Adapter Card Support software The most current version of this software is available from the Apple Web site 196 Chapter 10 Solve problems ENWW Downloaded from ManualsPrinter com Manuals Table 10 3 Problems with Mac OS X continued When connected with a USB cable the product does not appear in the Print Center or Printer Setup Utility after the driver is selected Cause Solution This problem is caused by either a software or a hardware Software troubleshooting component Check that your Macintosh supports USB Verify that your Macintosh operating system is Mac OS X v10 3 or later Ensure that your Macintosh has the appropriate USB software from Apple Hardware troubleshooting Check that the product is turned on Verify that the USB cable is connected correctly Check that you are using the appropriate high speed USB cable Ensure that you do not have too many USB devices drawing power from the chain Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer Check to see if more than two nonpowered USB hubs are connected in a row on the chain Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer NOTE The iMac keyboard is a nonpowered USB hub ENWW Downloaded from ManualsPrinter com Manuals Solve common Macintosh problems 197 198 Chapter 10 Solve problems ENWW Downloaded fro
72. Chapter 2 Control panel Downloaded from ManualsPrinter com Manuals Item Values Description SUPPRESS BLANK PAGES NO When generating your own PCL extra form feeds are included that would cause a blank page to be printed Select YES YES for form feeds to be ignored if the page is blank MEDIA SOURCE MAPPING The PCL5 MEDIA SOURCE MAPPING command selects an input tray by a number that maps to the various available trays and feeders STANDARD The numbering is based on newer HP LaserJet printers with updated changes to the numbering of trays and feeders CLASSIC The numbering is based on HP LaserJet 4 printers and earlier models Print Quality menu To display Press the Menu button select the CONFIGURE DEVICE menu and then select the PRINT QUALITY menu NOTE Values that have an asterisk are the factory default values Some menu items have no default Item Sub item Sub item Values Description SET For each tray setting the registration REGISTRATION shifts the margin alignment to center the image on the page from top to bottom and from left to right You can also align the image on the front with the image printed on the back ADJUST TRAY lt X gt PRINT TEST PAGE Shift from 20 to 20 Print a test page and perform the along the X or Y alignment procedure for each tray X1 SHIFT axes 0 is the default When it creates an image the product Y1 SHIFT scans across the page from side to side as
73. ENWW supply status Services tab Macintosh 62 Windows 104 support embedded Web server links 115 HP Printer Utility pages 58 online 104 209 repacking product 210 service information form 211 supported media 75 system requirements embedded Web server 113 system setup menu 26 T TCP IP manually configuring IPv4 parameters 68 manually configuring IPv6 parameters 69 TCP IP settings 30 technical support online 209 repacking product 210 service information form 211 temperature specifications 214 tests networks 34 text problem solving blurred 187 misformed characters 185 time clock setting real 94 tips 2 tire tracks problem solving 186 toner density setting 58 output quality problem solving 184 toner cartridges See print cartridges top output bin locating 8 printing to 89 transparencies output bin 89 Tray 1 configuring 87 ENWW Downloaded from ManualsPrinter com Manuals double sided printing Macintosh 61 loading 82 paper orientation 81 Tray 2 configuring 87 loading 84 Tray 3 physical specifications 214 trays capacity 79 configuring 87 double sided printing Macintosh 61 locating 8 Macintosh settings 58 paper orientation 81 part numbers 201 Show Me How menu 15 trays input configuring 19 trays status HP Easy Printer Care 111 troubleshooting blank pages 189 checklist 144 direct connect problems 190 duplexing 181 EPS files 196 Macintosh problems 195 network prob
74. ETUP c SLEEP DELAY Press the up or down arrow 4 to select the appropriate time period and then press the OK button Press the Menu button 5 Disable or enable sleep mode i 2 ENWW Press the Menu button 5 Open each of the following menus Press the down arrow to highlight it and then press the OK button to select it a CONFIGURE DEVICE b RESETS c SLEEP MODE Press the up arrow or down arrow 4 to select the ON or OFF setting and then press the OK button Press the Menu button 5 Economy settings 93 Downloaded from ManualsPrinter com Manuals Wake time The wake time feature allows you to instruct the product to wake at a certain time on selected days to eliminate waiting for the warm up and calibration periods You must have the SLEEP MODE setting on to set the wake time NOTE Make sure that the real time clock is set to the correct date and time before you set the wake time Set the real time clock Use the real time clock feature to set the date and time settings The date and time information is attached to stored print jobs so you can identify the most recent versions Access the DATE TIME menu 1 Press the Menu button 2 Open each of the following menus Press the down arrow W to highlight it and then press the OK button to select it a CONFIGURE DEVICE b SYSTEM SETUP c DATE TIME Set the date 1 From the DATE TIME menu highlight and select the DATE menu
75. HP brand paper that this product supports go to www hp com support jp3010series Paper type control panel Paper type printer driver Tray 1 Tray 2 and Automatic optional 500 duplex printing sheet trays PLAIN Plain w w w LIGHT 60 74 G M2 Light 60 75g w w w BOND Bond wow wm wow RECYCLED Recycled wm wm wm MIDWEIGHT 96 110 G M2 Midweight w w w HEAVY 111 130 G M2 Heavy w w w EXTRA HEAVY 131 175 G M2 Extra Heavy w CARDSTOCK Cardstock w MONO TRANSPARENCY Monochrome Laser Transparency v LABELS Labels w LETTERHEAD Letterhead wow wm w ENVELOPE Envelope we PREPRINTED Preprinted w w w PREPUNCHED Prepunched w w w COLORED Colored we w w ROUGH Rough w 78 Chapter6 Paper and print media Downloaded from ManualsPrinter com Manuals ENWW Tray and bin capacity Tray or bin Paper type Specifications Quantity Tray 1 Paper Range Maximum stack height 12 mm 0 5 in 60 g m 16 Ib bond to 199 g m 53 Ib bond Equivalent to 100 sheets of 75 g m 20 Ib bond Envelopes 75 g m 20 Ib bond to 90 g m Up to 10 envelopes 24 Ib bond Labels 0 10 to 0 14 mm 0 004 to 0 005 Maximum stack height 12 mm in thick 0 5 in Transparencies 0 10 to 0 14 mm 0 004 to 0 005 Maximum stack height 12 mm in thick 0 5 in Tray 2 and the optional 500 sheet Paper Range Equivalent to 500 sheets of 75 trays g m 20 Ib bond 60 g m 16 Ib bond to 120 g m 32 Ib
76. INT DEMO PAGE Prints a demonstration page PRINT FILE DIRECTORY Prints a file directory that shows information for all installed mass storage devices This item appears only if a mass storage device that contains a recognized file system is installed in the product PRINT PCL FONT LIST Prints a PCL font list that shows all the PCL fonts that are currently available to the product PRINT PS FONT LIST Prints a PS font list that shows all the PS fonts that are currently available to the product 108 Chapter 9 Manage and maintain the product Downloaded from ManualsPrinter com Manuals ENWW Type of page Name of page Description Show me how pages CLEAR JAMS Prints a page that shows how to clear paper jams LOAD TRAYS Prints a page that shows how to load the input trays LOAD SPECIAL MEDIA Prints a page that shows how to load special paper such as envelopes and letterhead PRINT BOTH SIDES Prints a page that shows how to use the two sided duplex printing function SUPPORTED PAPER Prints a page that shows supported paper types and sizes for the product PRINT HELP GUIDE Prints a page that shows links to additional help on the Web PRODUCT VIEWS Prints a page that explains the product components Print the information pages 1 Press the Menu fs button 2 Press the down arrow w to highlight the INFORMATION menu and then press the OK button 3 Press the down arrow to high
77. ISE Some countries regions states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU 204 Appendix B Service and support ENWW Downloaded from ManualsPrinter com Manuals HP s Premium Protection Warranty LaserJet print cartridge limited warranty statement This HP product is warranted to be free from defects in materials and workmanship This warranty does not apply to products that a have been refilled refurbished remanufactured or tampered with in any way b experience problems resulting from misuse improper storage or operation outside of the published environmental specifications for the printer product or c exhibit wear from ordinary use To obtain warranty service please return the product to place of purchase with a written description of the problem and print samples or contact HP customer support At HP s option HP will either replace products that prove to be defective or refund your purchase price TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WAR
78. LITY NOT AVAILABLE To continue press OK CLEANING DISK lt X gt COMPLETE Do not power off alternates with CLEANING DISK lt X gt COMPLETE For help press The product received a request for a personality product language that does not exist The print job is canceled The storage device is being sanitized or cleaned Do not turn off Product functions are unavailable The product automatically turns off and then on when finished Print the job using a printer driver for a different product language or add the requested language to the product if available To see a list of available personalities print a configuration page No action is necessary CLEANING PAGE ERROR Open rear door You are processing a cleaning page with the rear door closed Open the rear output bin to begin creating or processing the cleaning page CLEANING DO NOT GRAB PAPER The product is performing an automatic cleaning No action is necessary Clearing event log The product is clearing the event log No action is necessary Clearing paper path The product jammed or was turned on and paper was detected in a wrong location The product is automatically attempting to eject the pages Wait for the product to finish trying to clear the pages If it cannot a jam message displays on the control panel CODE CRC ERROR SEND RFU UPGRADE ON USB DEV PORT An error occurred during a firmware upg
79. MB CC415A 512 MB CE483A 1 GB CE285A HP Encrypted High Performance hard Encrypted hard disk to install in the EIO J8019A disk accessory slot 63 mm 2 5 in ENWW Part numbers 201 Downloaded from ManualsPrinter com Manuals Cables and interfaces Item Description Part number Enhanced O EIO cards HP High Performance Serial ATA ElO J6073G Hard Disk HP Jetdirect print server multi protocol EIO network cards 1284B parallel adaptor J7972G Jetdirect EIO wireless 690n IPv6 IPsec J8007G Jetdirect en3700 J7942G Jetdirect en1700 J7988G Jetdirect ew2400 USB wireless print J7951G server Jetdirect 630n ElO networking card J7997G IPv6 gigabit Jetdirect 635n ElO networking card J7961G IPv6 IPsec USB cable 2 meter A to B cable C6518A 202 Appendix A Supplies and accessories ENWW Downloaded from ManualsPrinter com Manuals B Service and support e Hewlett Packard limited warranty statement HP s Premium Protection Warranty LaserJet print cartridge limited warranty statement e End User License Agreement Customer self repair warranty service e Customer support ry Repack the product Service information form ENWW 203 Downloaded from ManualsPrinter com Manuals Hewlett Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet P3015 P3015d P3015n CP3015dn CP3015x One year limited warranty HP warrants
80. MS AND CONDITIONS OF THIS EULA BY INSTALLING COPYING DOWNLOADING OR OTHERWISE USING THE SOFTWARE YOU AGREE TO BE BOUND BY THIS EULA IF YOU DO NOT ACCEPT THIS EULA DO NOT INSTALL DOWNLOAD OR OTHERWISE USE THE SOFTWARE IF YOU PURCHASED THE SOFTWARE BUT DO NOT AGREE TO THIS EULA PLEASE RETURN THE SOFTWARE TO YOUR PLACE OF PURCHASE WITHIN FOURTEEN DAYS FORA REFUND OF THE PURCHASE PRICE IF THE SOFTWARE IS INSTALLED ON OR MADE AVAILABLE WITH ANOTHER HP PRODUCT YOU MAY RETURN THE ENTIRE UNUSED PRODUCT 1 THIRD PARTY SOFTWARE The Software may include in addition to HP proprietary software HP Software software under licenses from third parties Third Party Software and Third Party License Any Third Party Software is licensed to you subject to the terms and conditions of the corresponding Third Party License Generally the Third Party License is located in a file such as license txt you should contact HP support if you cannot find any Third Party License If the Third Party Licenses include licenses that provide for the availability of source code such as the GNU General Public License and the corresponding source code is not included with the Software then check the product support pages of HP s website hp com to learn how to obtain such source code 2 LICENSE RIGHTS You will have the following rights provided you comply with all terms and conditions of this EULA a Use HP grants you a license to Use one copy
81. Manuals Upgrade the firmware This product has remote firmware update RFU capability Use this information to upgrade the product firmware Determine the current firmware version 1 Press the Menu button 5 2 Press the down arrow to highlight the INFORMATION menu and then press the OK button 3 Press the down arrow to highlight the PRINT CONFIGURATION option and then press the OK button to print The firmware datecode is listed on the configuration page in the section called Device Information The firmware datecode has this format YYYYMMDD XX XXX X e The first string of numbers is the date where YYYY represents the year MM represents the month and DD represents the date e The second string of numbers is the firmware version number in decimal format Download new firmware from the HP Web site To download the most recent firmware upgrade for the product go to www hp com go ljp3010series_firmware Transfer the new firmware to the product NOTE The product can receive an RFU file update when it is in a Ready state The following conditions can affect the time required to transfer the file e The speed of the host computer that is sending the update e Any jobs that are ahead of the RFU job in the queue are completed before the update is processed e Ifthe process is interrupted before the firmware is downloaded you must send the firmware file again e f power is lost during the firmwar
82. N count reaches the CLEANING INTERVAL setting CLEANING 500 When AUTO CLEANING is on this INTERVAL option specifies the number of pages that 1000 are printed before a cleaning page is automatically printed 2000 5000 10000 20000 AUTO CLEANING LETTER When AUTO CLEANING is on this SIZE option specifies the paper size that is A4 used to print the cleaning page CREATE Prints a page of instructions for cleaning CLEANING PAGE excess toner off the pressure roller in the fuser NOTE This option is available only for the HP LaserJet P3011 printer the HP LaserJet P3015 printer and the HP LaserJet P3015n printer PROCESS CLEANING PAGE Create and process a cleaning page for cleaning the pressure roller in the fuser When the cleaning process runs a cleaning page is printed This page can be discarded ENWW Downloaded from ManualsPrinter com Manuals Configure device menu 25 System setup menu Use the SYSTEM SETUP menu to change product configuration defaults such as sleep mode product personality language and jam recovery To display Press the Menu button fy select the CONFIGURE DEVICE menu and then select the SYSTEM SETUP menu NOTE Values that have an asterisk are the factory default values Some menu items have no default Item Sub item Values Description DATE TIME DATE DATE FORMAT MMM DD YEAR YYYY DD MONTH YYYY MMM DAY YYY
83. NERGY STAR qualification status for this product see the Product Data Sheet or Specifications Sheet Qualified products are also listed at www hp com go energystar Toner consumption EconoMode uses less toner which might extend the life of the print cartridge Paper use This product s optional automatic duplex feature two sided printing and N up printing multiple pages printed on one page capability can reduce paper usage and the resulting demands on natural resources Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the products life HP LaserJet print supplies It s easy to return and recycle your HP LaserJet print cartridges after use free of charge with HP Planet Partners Multilingual program information and instructions are included in every new HP LaserJet print cartridge and supplies package You help reduce the toll on the environment further when you return multiple cartridges together rather than separately HP is committed to providing inventive high quality products and services that are environmentally sound from product design and manufacturing to distribution customer use and recycling When you participate in the HP Planet Partners program we ensure your HP LaserJet print cartridges are recycled properly processing them to recover plastics and metals for new products and diverting
84. PE is equivalent to Cassette mode Menu item Value Description TRAY 1 SIZE Select a paper size from the list Configure the paper size for Tray 1 The default is ANY SIZE See Supported paper and print media sizes on page 75 fora complete list of available sizes TRAY 1 TYPE Select a paper type from the list Configure the paper type for Tray 1 The default is ANY TYPE See Supported paper and print media types on page 78 fora complete list of available types TRAY lt X gt SIZE Select a paper size from the list Configure the paper size for the indicated tray The default size is LETTER or A4 X 2 or optional 3 or 4 depending on your country region See Supported paper and print media sizes on page 75 for a complete list of available sizes TRAY lt X gt TYPE Select a paper type from the list Configure the paper type for the indicated tray The default is PLAIN See Supported X 2 or optional 3 or 4 paper and print media types on page 78 for a complete list of available types ENWW Paper handling menu 19 Downloaded from ManualsPrinter com Manuals Manage supplies menu Use this menu to configure how the product alerts you when supplies are approaching the estimated end of life To display Press the Menu button 4 and then select the MANAGE SUPPLIES menu amp NOTE Values that have an asterisk are the factory default values Some menu items have no default Menu it
85. PI for UNIX For the latest model scripts go to www hp com go unixmodelscripts Linux For information go to www hp com go linuxprinting ENWW Software for other operating systems 51 Downloaded from ManualsPrinter com Manuals 52 Chapter 3 Software for Windows ENWW Downloaded from ManualsPrinter com Manuals 4 Use the product with Macintosh e Software for Macintosh e Use features in the Macintosh printer driver ENWW Downloaded from ManualsPrinter com Manuals 53 Software for Macintosh Supported operating systems for Macintosh The product supports the following Macintosh operating systems e Mac OS XV10 3 9 V10 4 V10 5 and later amp NOTE For Mac OS X V10 4 and later PPC and Intel Core Processor Macs are supported Supported printer drivers for Macintosh The HP LaserJet software installer provides PostScript Printer Description PPD files Printer Dialog Extensions PDEs and the HP Printer Utility for use with Mac OS X and Macintosh computers The HP printer PPD and PDE files in combination with the built in Apple PostScript printer drivers provide full printing functionality and access to specific HP printer features Remove software from Macintosh operating systems You must have administrator rights to remove the software Mac OS X V10 3 and V10 4 1 Browse to the following folder Library Printers PPDs Contents Resources 2 Open the lt lang gt
86. PIES Specifies the number of copies of the job to print The default is 1 For the ALL JOBS NO PIN and ALL JOBS WITH PIN menus two more options are available If you select the JOB option the number of copies specified in the driver are printed If you select the CUSTOM VALUE menu another setting displays where you can specify the number of copies of the job to be printed The number of copies that were specified in the driver are multiplied by the number of copies specified on the control panel For example if you specified two copies in the driver and specify two copies on the control panel a total of four copies of the job are printed USB STORAGE lt FOLDER NAME gt lt JOB NAME gt ENWW Downloaded from ManualsPrinter com Manuals COPIES This menu displays if you have connected a USB storage accessory to the front of the product Select the folder and the name of the file and then select the number of copies to print eee Retrieve job menu 17 Information menu Use the INFORMATION menu to access and print specific product information To display Press the Menu button 4 and then select the INFORMATION menu Item Description PRINT MENU MAP Prints the control panel menu map which shows the layout and current settings of the control panel menu items PRINT CONFIGURATION Prints the product configuration pages which show the printer settings and installed accessories
87. Product use Product management Product maintenance Problem solving Additional product information www hp com support ljp30 1 Oseries Downloaded from ManualsPrinter com Manuals HP LaserJet P3010 Series Printers User Guide Downloaded from ManualsPrinter com Manuals Copyright and License 2009 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Part number CE524 90910 Edition 1 4 2009 Trademark Credits Adobe Acrobat and PostScript are trademarks of Adobe Systems Incorporated Intel Core is a trademark of Intel Corporation in the U S and other countries Java is a US trademark of Sun Microsystems Inc Microsoft Windows and Windows XP are U S registered trademarks of Microsoft Corporation Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United States and or other countries UNIX is a registered trademark of The Open
88. RANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT ALLOWED BY LOCAL LAW IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU ENWW HP s Premium Protection Warranty LaserJet print cartridge limited warranty statement 205 Downloaded from ManualsPrinter com Manuals End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT This End User License Agreement EULA is a contract between a you either an individual or the entity you represent and b Hewlett Packard Company HP that governs your use of the software product Software This EULA does not apply if there is a separate license agreement between you and HP or its suppliers for the Software including a license agreement in online documentation The term Software may include i associated media ii a user guide and other printed materials and iii online or electronic documentation collectively User Documentation RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO ALL TER
89. SL TLS Allows you to transmit private documents via the Internet and guarantee privacy and data integrity between the client and server applications IPsec batch configuration Provides network layer security through the simple control of IP traffic to and from the product This protocol provides the benefits of encryption and authentication and allows for multiple configurations 66 Chapter 5 Connectivity ENWW Downloaded from ManualsPrinter com Manuals Configure the network product View or change network settings Use the embedded Web server to view or change IP configuration settings 1 Print a configuration page and locate the IP address e Ifyou are using IPv4 the IP address contains only digits It has this format XXX XXX XXX XXX e f you are using IPv6 the IP address is a hexadecimal combination of characters and digits It has a format similar to this XXXXI XXXXIXXXX XXXX XXXX 2 To open the embedded Web server type the IP address into the address line of a Web browser 3 Click the Networking tab to obtain network information You can change settings as needed Set or change the network password Use the embedded Web server to set a network password or change an existing password 1 Open the embedded Web server click the Networking tab and click the Security link NOTE Ifa password has previously been set you are prompted to type the password Type the password and then click the Apply button
90. UT BIN FULL Remove all paper from bin alternates with lt Current status message gt The output bin is full but it is not needed for the current print job Empty the bin before sending a job to that bin Paper Wrapped Around Fuser For help press Paper is wrapped around the fuser and the product has jammed Contact an HP authorized service or support provider Please wait The product is going offline No action is necessary Processing Upgrade lt component gt lt XXX gt Do not power off Firmware is being upgraded in several stages No action is necessary RAM DISK DEVICE FAILURE To clear press OK The specified device has failed Press the OK button to continue RAM DISK FILE OPERATION FAILED To clear press OK A command attempted an illogical operation Press the OK button to continue ENWW Interpret control panel messages 157 Downloaded from ManualsPrinter com Manuals Table 10 1 Control panel messages continued Control panel message Description Recommended action RAM DISK FILE SYSTEM IS FULL To clear press OK The specified file system is full and cannot be written to Press the OK button to continue RAM DISK IS WRITE PROTECTED To clear press OK The device cannot be written to Press the OK button to continue READING lt DIRECTORY gt XXXX files found XXXX supported The product is reading the files in the USB f
91. VO TIMEOUT Range 5 300 Set the product I O TIMEOUT in seconds The default is 15 seconds Adjust timeout for the best performance If data from other ports appears in the middle of your print job increase the timeout value EMBEDDED JETDIRECT MENU See the next table for a list of options EIO lt X gt JETDIRECT MENU Embedded Jetdirect and ElO lt X gt Jetdirect menus Item Sub item Sub item Values Description INFORMATION PRINT SEC PAGE YES YES Prints a page that contains the current security settings on the HP Jetdirect print NO server NO A security settings page is not printed TCP IP ENABLE ON ON Enable the TCP IP protocol OFF OFF Disable the TCP IP protocol HOST NAME An alphanumeric string up to 32 characters used to identify the product This name is listed on the HP Jetdirect configuration page The default host name is NPIxxxxxx where XXXXxx is the last six digits of the LAN hardware MAC address 30 Chapter 2 Control panel ENWW Downloaded from ManualsPrinter com Manuals Item Sub item Sub item Values Description IPV4 SETTINGS CONFIG METHOD BOOTP DHCP AUTO IP MANUAL Specify the method that TCP IPv4 parameters are configured on the HP Jetdirect print server BOOTP Automatic configuration from a BootP Bootstrap Protocol server DHCP Automatic configuration from a DHCPv4 Dynamic Host Configuration Protocol server If selected and a DHCP lease exists th
92. Y MMM DD MMM DD YYYY DD MMM YYYY Set the correct date The range for the year is 2009 to 2037 Choose the order in which the year month and day appear in the date TIME MM PM HOUR HH PM MINUTE HH MM AM PM Select a configuration for displaying the time TIME FORMAT JOB STORAGE LIMIT 12 HOUR 24 HOUR Continuous value Select whether to use the 12 HOUR or the 24 HOUR format Specify the number of Quick Copy jobs that can be stored on the Range 1 100 product Default 32 JOB HELD TIMEOUT OFF Set the amount of time that Quick Copy jobs are kept before being 1 HOUR automatically deleted from the queue This menu item only 4 HOURS appears when a hard disk is installed 1DAY 1 WEEK SHOW ADDRESS AUTO Specify whether the product s IP address is shown on the display OFF with the Ready message QUIET MODE OFF Reduce noise during printing When this setting is turned on the ON product prints at a slower speed TRAY BEHAVIOR Control how the product handles paper trays and related prompts at the control panel 26 Chapter 2 Control panel Downloaded from ManualsPrinter com Manuals ENWW Item Sub item Values Description USE REQUESTED TRAY EXCLUSIVELY Set how to handle jobs that have specified an input tray FIRST e EXCLUSIVELY The product never selects a different tray when the user has indicated that a specific tray should
93. aenes E tea suadvacians ateneeceeenaatdendas 101 Use printing SNOrtcuts ccc ctee ee eee niet ee eee r eee ee eee en aaeeeeeeeeenaeeeeeeeeeeiaeeeeeeneeaaas 101 Set paper and quality Options ccccecsecceecceeceeeeeeeeeeeeeeeseceeceeeaaaeaaeeaeceeeeeeeeeeeeeeeeeeess 102 Set document CMEC 26 05 nnana a A aaa aa a a aa 102 Set document finishing Options 2 0 0 0 cece eee ee terete teeter eeaae teeter etaaeeeeeeeeeaaeeeeeenenaas 103 Set job storage OPtlONS ia iietevesccetisecbetidte ad iieenbeaeesihietedeecdistelaieedidileledettiisle eden edad 104 Obtain support and product status information ccccceeeeeeeeeeeeeeeeeeeaaecaeceeeeeeeeeeeeneees 104 Set advanced printing Options ccccceeceeeeeeeeeeeeeceeeceecaeecaeceeeeeeeeeeeeeeeeeeeeeeeeeeetteeneneneee 105 9 Manage and maintain the product Print the information and show me how pages cceececeeeeeeeeeeeeeeeeeeenceeeeeeeeeaaeeeeeeeeeenaeeeeeeeeeenaaes 108 Use the HP Easy Printer Care Software eeeeccceccceeeeneee eee eeeenaaeeeeeeeeeaaaeeeeeeeeaaaeeeeeeeeeiaeeeeeeseeeaas 110 Open the HP Easy Printer Care Software ecceccceeeeeeeceeeeeeeeeeeetceeeeeeeeeeentaeeeeeeeeenaaes 110 HP Easy Printer Care software sections ccccceeeeeeeteeeee cette tees eeeeaeeeeeeteeiaeeeeeeennaaees 111 Use the embedded Web Server c cccccceccceceeeeeeeeeeeeeseaeaaeaaeceeeeeeeeeeeeceedcedeeeaaeaaeeeseeeeeeeeeeeeseees 113 Open the embed
94. age General Protection FaultException OE Spool32 Illegal Operation Cause Solution Close all software programs restart Windows and try again Select a different printer driver If the product PCL 6 printer driver is selected switch to the PCL 5 or HP postscript level 3 emulation printer driver which can be done from a software program Delete all temp files from the Temp subdirectory Determine the name of the directory by opening the AUTOEXEC BAT file and looking for the statement Set Temp The name after this statement is the Temp directory It is usually C TEMP by default but can be redefined See the Microsoft Windows documentation that came with the computer for more information about Windows error messages 194 Chapter 10 Solve problems Downloaded from ManualsPrinter com Manuals ENWW Solve common Macintosh problems Table 10 3 Problems with Mac OS X The printer driver is not listed in the Print Center or Printer Setup Utility Cause Solution The product software might not have been installed or was installed Make sure that the product GZ file is in the following hard drive folder incorrectly e MacOS X V10 3 and V10 4 Library Printers PPDs Contents Resources lt lang gt lproj where lt lang gt is the two letter language code for the language that you are using e MacOS XV10 5 Library Printers PPDs Contents Resources If necessary reinstall the software See the
95. ages with very little toner coverage AaBbCc Aa BoCc 1 The print cartridge might need to be replaced Aa BoCc 2 Reduce the number of pages that you print with very low toner coverage AaBbCc White spots on black 1 Print a few more pages to see if the problem corrects itself 2 Make sure that the type and quality of the paper you are using meet HP specifications See Paper and print media on page 73 3 Make sure that the environmental specifications for the product are being met See Operating environment on page 214 4 The print cartridge might need to be replaced 186 Chapter 10 Solve problems ENWW Downloaded from ManualsPrinter com Manuals Table 10 2 Image defect examples continued Problem Image example Solution Scattered lines 1 Make sure that the type and quality of the paper you are using meet HP specifications See Paper and print media on page 73 2 Make sure that the environmental specifications for the product are being met See Operating environment on page 214 3 Turn over the paper in the tray Also try rotating the paper 180 4 Open the CONFIGURE DEVICE menu at the product control panel Open the PRINT QUALITY submenu and change the TONER DENSITY setting See Print Quality menu on page 23 5 Open the CONFIGURE DEVICE menu at the product control panel On the PRINT QUALITY submenu open OPTIMIZE and set LINE DETAIL ON Blurred p
96. alled Aa Cc 2 The print cartridge might be almost empty Check the supplies status and Aa Cc replace the print cartridge if necessary Aa gt Cc ee 3 The paper might not meet HP specifications for example the paper is too Aa Cc moist or too rough See Paper and print media on page 73 Aa gt Cc Light print entire page 1 Make sure that the print cartridge is fully installed 2 Make sure that the ECONOMODE setting is turned off at the control panel and in the printer driver See EconoMode on page 92 3 Open the CONFIGURE DEVICE menu at the product control panel Open the PRINT QUALITY submenu and increase the TONER DENSITY setting See Print Quality menu on page 23 4 Try using a different type of paper 5 The print cartridge might be reaching its estimated end of life Check the supplies status and replace the print cartridge if necessary Specks Specks might appear on a page after a jam has been cleared AaBb i 1 Print a few more pages to see if the problem corrects itself AQBbCc AaBboCc 2 Clean the inside of the product and run a cleaning page to clean the fuser See Clean the paper path on page 137 AaBbCc AaBoCc 3 Try using a different type of paper 4 Check the print cartridge for leaks If the print cartridge is leaking replace it Dropouts 1 Make sure that the environmental specifications for the product are being met See Operating environme
97. alsPrinter com Manuals 13 Close the top cover Jam recovery This product provides a jam recovery feature that reprints jammed pages The following options are available e AUTO The product attempts to reprint jammed pages when sufficient memory is available This is the default setting e OFF The product does not attempt to reprint jammed pages Because no memory is used to store the most recent pages performance is optimal NOTE When using this option if the product runs out of paper and the job is being printed on both sides some pages can be lost e ON The product always reprints jammed pages Additional memory is allocated to store the last few pages printed This might cause overall performance to suffer Set the jam recovery feature 1 Press the Menu button 5 2 Press the down arrow to highlight the CONFIGURE DEVICE menu and then press the OK button 3 Press the down arrow to highlight the SYSTEM SETUP menu and then press the OK button 4 Press the down arrow to highlight the JAM RECOVERY menu and then press the OK button 5 Press the down arrow or up arrow w a to highlight the appropriate setting and then press the OK button 6 Press the Menu button to return to the Ready state 176 Chapter 10 Solve problems ENWW Downloaded from ManualsPrinter com Manuals Paper handling problems Use only paper that meets the specifications outlined in the HP LaserJet Printer F
98. amily Print Media Guide Always configure the paper type on the control panel to match the type of paper that is loaded in the tray Product feeds multiple sheets Product feeds multiple sheets Cause Solution The input tray is overfilled Open the tray and verify that the Remove excess paper from the input tray paper stack is below the maximum stack height mark Print paper is sticking together Remove paper flex it rotate it 180 degrees or flip it over and then reload it into the tray NOTE Donotfan paper Fanning can cause static electricity which can cause paper to stick together Paper does not meet the specifications for this product Use only paper that meets HP paper specifications for this product Trays are not properly adjusted Make sure that the paper guides match the size of paper being used Product feeds incorrect page size Product feeds incorrect page size Cause Solution The correct size paper is not loaded in the input tray Load the correct size paper in the input tray The correct size paper is not selected in the software program Confirm that the settings in the software program and printer or printer driver driver are correct because the software program settings override the printer driver and control panel settings and the printer driver settings override the control panel settings For more information see Change printer driver settings for Windows on page 47 or Chan
99. ating with the network Before beginning print a configuration page See Print the information and show me how pages on page 108 Problem Solution Poor physical connection Verify that the product is attached to the correct network port using a cable of the correct length Verify that cable connections are secure Look at the network port connection on the back of the product and verify that the amber activity light and the green link status light are lit If the problem continues try a different cable or port on the hub The computer is unable to communicate Use the command prompt to ping the product from your computer For example with the product ping 192 168 45 39 Verify that the ping displays round trip times which indicates that it is working If the ping command failed verify that the network hubs are on and then verify that the network settings the product and the computer are all configured for the same network Incorrect link and duplex settings Hewlett Packard recommends leaving this setting in automatic mode the default setting See Link speed and duplex settings on page 71 Incorrect IP address for the product on Use the correct IP address the computer If the IP address is correct delete the product and then it add again New software programs have caused Verify that any new software programs are correctly installed and that they use the compatibility problems correct printer driver
100. ault is 0 PACKETS RECEIVED Shows the number of packets 0 65535 received from the remote host since the most recent test was initiated or completed The default is 0 PERCENT LOST Shows the percent 0 to 100 of ping test packets that were sent with no response from the remote host since the most recent test was initiated or completed The default is 0 RTT MIN Shows the minimum detected round trip time RTT from 0 to 4096 milliseconds for packet transmission and response The default is 0 RTT MAX Downloaded from ManualsPrinter com Manuals Shows the maximum detected round trip time RTT from 0 to 4096 milliseconds for packet transmission and response The default is 0 Configure device menu 35 Item Sub item Sub item Values Description RTT AVERAGE Shows the average round trip time RTT from 0 to 4096 milliseconds for packet transmission and response The default is 0 PING IN YES Select whether the control panel indicates PROGRESS when a ping test is in progress NO REFRESH YES When viewing the ping test results this item updates the ping test data with current NO results A refresh automatically occurs when the menu times out or you manually return to the main menu LINK SPEED AUTO The link speed and communication mode of the print server must match the network The 10T HALF available settings depend on the product and installed print server 10T FULL CAUTION If
101. ay Paper from a previous jam has not been completely removed Open the product and remove any paper in the paper path Closely inspect the fuser area for jams None of the optional trays appear as input tray options The optional trays only display as available if they are installed Verify that any optional trays are correctly installed Verify that the printer driver has been configured to recognize the optional trays An optional tray is incorrectly installed Print a configuration page to confirm that the optional tray is installed If not verify that the tray is correctly attached to the product The paper size is not configured correctly for the input tray Print a configuration page or use the control panel to determine the paper size for which the tray is configured The guides in the tray are not against the paper Verify that the guides are touching the paper Transparencies or glossy paper will not feed Cause The correct paper type is not specified in the software or printer driver Transparencies or glossy paper will not feed Solution Verify that the correct paper type is selected in the software or printer driver The input tray is overfilled Remove excess paper from the input tray Do not exceed the maximum stack height marks for the tray Paper in another input tray is the same size as the transparencies and the product is defaulting to the other tray Make su
102. ays on page 81 Make sure that the guides in the tray are not too tight or too loose against the paper 4 Turn over the paper in the tray Also try rotating the paper 180 5 Make sure that the type and quality of the paper you are using meet HP specifications See Paper and print media on page 73 6 Make sure that the environmental specifications for the product are being met See Operating environment on page 214 Curl or wave 1 Turn over the paper in the tray Also try rotating the paper 180 2 Make sure that the type and quality of the paper you are using meet HP specifications See Paper and print media on page 73 3 Make sure that the environmental specifications for the product are being met See Operating environment on page 214 4 Try printing to a different output bin 5 If paper is lightweight and smooth open the CONFIGURE DEVICE menu at the product control panel On the PRINT QUALITY submenu select FUSER MODES and then select the paper type you are using Change the setting to LOW which helps reduce the heat in the fusing process See Print Quality menu on page 23 You must also set the type of paper for the tray you are using See Configure trays on page 87 ENWW Downloaded from ManualsPrinter com Manuals Solve print quality problems 185 Table 10 2 Image defect examples continued Problem Image example Solution Wrinkles or creases 1 Print a few more pages t
103. bond Standard top bin Paper Up to 250 sheets of 75 g m 20 Ib bond Rear bin Paper Up to 50 sheets of 75 g m 20 Ib bond Duplexer Paper Range 60 g m 16 Ib bond to 120 g m 32 Ib bond ENWW Downloaded from ManualsPrinter com Manuals Tray and bin capacity 79 Special paper or print media guidelines This product supports printing on special media Use the following guidelines to obtain satisfactory results When using special paper or print media be sure to set the type and size in the printer driver to obtain the best results CAUTION HP LaserJet products use fusers to bond dry toner particles to the paper in very precise dots HP laser paper is designed to withstand this extreme heat Using inkjet paper could damage the product Media type Do not Envelopes Store envelopes flat Do not use envelopes that are wrinkled nicked stuck together or Use envelopes where the seam otherwise damaged extends all the way to the corner of the envelope Do not use envelopes that have clasps snaps windows or coated Use peel off adhesive strips that linings are approved for use in laser printers Do not use self stick adhesives or other synthetic materials Labels Use only labels that have no Do not use labels that have wrinkles exposed backing between them or bubbles or are damaged Use labels that lie flat Do not print partial sheets of labels Use only full sheets of labels Transparencies Use only trans
104. cal Hewlett Packard Sales and Service Office or Hewlett Packard GmbH Department HQ TRE Standards Europe Herrenberger Strasse 140 D 71034 B blingen FAX 49 7031 14 3143 http www hp com go certificates USA Contact Product Regulations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise ID 83707 0015 Phone 208 396 6000 ENWW Declaration of conformity 221 Downloaded from ManualsPrinter com Manuals Safety statements Laser safety The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration has implemented regulations for laser products manufactured since August 1 1976 Compliance is mandatory for products marketed in the United States The device is certified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968 Since radiation emitted inside the device is completely confined within protective housings and external covers the laser beam cannot escape during any phase of normal user operation A WARNING Using controls making adjustments or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation Canadian DOC regulations Complies with Canadian EMC Class B requirements Conforme a la classe B des normes canadiennes de compatibilit lectromagn tiques CEM
105. cecceceeeeeceeeceeneeennneaeeeeeeeeeeeeeeeeeesseaceaeaeeaaacaaesaeeaeeeeeees 78 Tray And Din CAPACKY senscosseeiionnia ni EANA a 79 Special paper or print media guidelines cccceceeeeeceeceeececceeecaeeeeeeeeeeeeeeeteeteeteaeacaeeaaacaaecaeeaeeeeeess 80 Load MAYS i r AE EE EETA NRE COENTRE 81 Paper orientation for loading trays sssseerrrrnrinnnerereiinnnr nannini an nAKKENNNN NEENA ANRE NA TAERE ERRAN ENNA 81 Load TOV T cerier E EEEE EEE EO 82 Load Tray 2 or an optional 500 sheet tray seeeeeessssesreesseeerresseirrsssrterrnnsttnnrnnsenennnnneen nn 84 ICOMMOUS HAYS aiec e ea Ea EE AEE E A a a 87 Configure a tray when loading paper sssessssseeessresssernnesaeennnaadnannnaatnennaaannanaadtenanaaanannnaatnnn 87 Configure a tray to match print job settings aeeesssseseeessrnnesseeeernannarnsnnnasrnsnnnanaannannnaaaennen 87 Configure a tray by using the Paper Handling Menu ssssssssssesssssrrrssseeerrrsssererrrssreerrrsssene 87 Select the paper by source type OF SIZE eee eeeeceeceeeeeeeeeececeeeceeeeeeeeeeeeeesecncnaeeaeeeeeeenenes 88 SOUCO e a a a aaa a a a a 88 TYPO and SiZC ea E E E N cia 88 Use paper output Options seaside a e i T A a aa ea ES 89 Print to the top standard output DIN sseseeeeeesseseerrssseerrrssseerrnsssterrnnnttteenunsssttennnnnnenennn 89 Print to the rear output DIN oo eee cece cee cece eee ee eee e eee eee teeta e ae aaaaaaaeaaeeeeeeeeeeeeeeeeeeeeeeeeeteess 89 7 Use p
106. com Manuals Select the correct printer driver for Windows Printer drivers provide access to the product features and allow the computer to communicate with the product using a printer language Check the installation notes and readme files on the product CD for additional software and languages HP PCL 6 driver description Provided on the product CD and at www hp com go ljo3010series software Provided as the default driver Recommended for printing in all Windows environments Provides the overall best speed print quality and product feature support for most users Developed to align with the Windows Graphic Device Interface GDI for the best speed in Windows environments Might not be fully compatible with third party and custom software programs that are based on PCL 5 HP UPD PS driver description Provided on the product CD and at www hp com go ljo3010series software Recommended for printing with Adobe software programs or with other highly graphics intensive software programs Provides support for printing from postscript emulation needs or for postscript flash font support HP UPD PCL 5 driver description ENWW Installs from the Add Printer wizard Recommended for general office printing in Windows environments Compatible with previous PCL versions and older HP LaserJet products The best choice for printing from third party or custom software programs The best choice when operating with mixed environments which
107. connected turn the product off and then on If the message reappears remove the USB accessory USB printing unavailable For help press The administrator has disabled printing from USB accessories Print the job from a computer that is connected to the product USB storage accessory removed Clearing any unassociated data You have removed the USB accessory from the product The product cancels any jobs from the accessory that are in the print queue To print the remaining jobs reinsert the USB accessory and select the jobs again USB STORAGE DEVICE FAILURE To clear press OK The specified device has failed Press the OK button to continue USB STORAGE FILE OPERATION FAILED To clear press OK A command attempted an illogical operation Press the OK button to continue USE TRAY lt X gt TYPE SIZE To change press A V To use press OK The product did not detect the type and size of paper requested The message shows the most likely type and size available and the tray in which they are available Press the OK button to accept the values in the message or press the up or down arrow A to scroll through the available choices USED SUPPLY IN USE Economode disabled The print cartridge has been previously used If you believe you purchased a genuine HP supply go to www hp com go anticounterfeit USED SUPPLY INSTALLED The print cartridge has been previously use
108. ct behavior when the system generates an ON Auto Continuable error JAM RECOVERY AUTO Set whether the product tries to reprint pages after a jam OFF AUTO The product reprints pages ON if enough memory is available for full speed two sided printing RAM DISK AUTO Sets how the RAM disk feature is configured This is only available if OFF there is no hard disk installed and the printer has at least 8 MB of memory AUTO The product determines the optimal RAM disk size based on the amount of available memory OFF The RAM disk is disabled but a minimal RAM disk is still active LANGUAGE A listing of available languages Set the language for the product appears The default language is ENGLISH ENWW Downloaded from ManualsPrinter com Manuals Configure device menu 29 I O menu Items on the I O input output menu affect the communication between the product and the computer If the product contains an HP Jetdirect print server you can configure basic networking parameters by using this submenu You can also configure these and other parameters through HP Web Jetadmin or the embedded Web server For more information on these options see Network configuration on page 65 To display Press the Menu button 5 select the CONFIGURE DEVICE menu and then select the I O menu NOTE Values that have an asterisk are the factory default values Some menu items have no default Item Sub item Values Description
109. ct is printing 130 Chapter 9 Manage and maintain the product ENWW Downloaded from ManualsPrinter com Manuals NOTE Overusing permanent resources or downloading them while the product is printing might affect product performance or the ability to print complex pages Enable memory for Windows 1 Windows XP and Windows Server 2003 using the default Start menu view Click Start click Settings and then click Printers and Faxes or Windows 2000 Windows XP and Windows Server 2003 using the Classic Start menu view Click Start click Settings and then click Printers or Windows Vista Click Start click Control Panel and then in the category for Hardware and Sound click Printer 2 Right click the driver icon and then select Properties 3 Click the Device Settings tab 4 Expand the area for Installable Options 5 Next to Printer Memory select the total amount of memory that is installed 6 Click OK ENWW Install memory internal USB devices and external I O cards 131 Downloaded from ManualsPrinter com Manuals Install internal USB devices The product has two internal USB ports 1 Turn the product off and disconnect the power cord 2 Disconnect all interface cables 132 Chapter 9 Manage and maintain the product ENWW Downloaded from ManualsPrinter com Manuals 3 Remove the right side panel by sliding it towards the rear of the product to unlatch it 4 Locate t
110. ct networking Contains 128 MB RAM Expandable to 1 GB One additional 500 sheet input tray Tray 3 Hardware integration pocket for installing third party security devices 4 Chapter 1 Product basics Downloaded from ManualsPrinter com Manuals ENWW Environmental features Duplex Save paper by using duplex printing as your default print setting Recycling Reduce waste by using recycled paper Recycle print cartridges by using the HP return process Energy savings Save energy by initiating sleep mode for the product HP Smart Web printing Use HP Smart Web printing to select store and organize text and graphics from multiple Web pages and then edit and print exactly what you see onscreen It gives you the control you need for printing meaningful information while minimizing waste Job storage Use the job storage features to manage print jobs By using job storage you activate printing while you are at the shared product eliminating lost print jobs that are then reprinted ENWW Environmental features 5 Downloaded from ManualsPrinter com Manuals Product features Feature Description Performance 540 MHz processor User interface Printer drivers Control panel help 4 line graphical display with numeric keypad The keypad is not included for the base model HP Easy Printer Care software a Web based status and problem solving tool Windows and Macintosh printer drivers Embedde
111. ct whether to initiate the selected tests NO 34 Chapter 2 Control panel ENWW Downloaded from ManualsPrinter com Manuals Sub item PING TEST Sub item Values Description Check network communications This test sends link level packets to a remote network host then waits for an appropriate response To run a ping test set the following items DEST TYPE IPV4 IPV6 Specify whether the target product is an IPv4 or IPv6 node DEST IPV4 Type the IPv4 address DEST IPV6 Type the IPv6 address PACKET SIZE TIMEOUT Specify the size of each packet in bytes to be sent to the remote host The minimum is 64 default and the maximum is 2048 Specify the length of time in seconds to wait for a response from the remote host The default is 1 and the maximum is 100 COUNT Specify the number of ping test packets to send for this test Select a value from 0 to 100 The default is 4 To configure the test to run continuously select 0 PRINT RESULTS YES NO If the ping test was not set for continuous operation you can print the test results PING RESULTS EXECUTE YES NO Specify whether to initiate the ping test View the ping test status and results on the control panel display You can select the following items PACKETS SENT Shows the number of packets 0 65535 sent to the remote host since the most recent test was initiated or completed The def
112. d Press the OK button to use this cartridge or install a new cartridge If you believe you purchased a genuine HP supply go to www hp com go anticounterfeit 160 Chapter 10 Solve problems Downloaded from ManualsPrinter com Manuals ENWW Table 10 1 Control panel messages continued Control panel message Description Recommended action Wait for printer to reinitialize This message can appear for a variety of No action is necessary reasons e The RAM DISK settings changed before the product restarted e The product is restarting after changing external device modes You have exited the DIAGNOSTICS menu e A new formatter has been installed with an old product or a new product has been installed with an old formatter WARMING UP The product is coming out of sleep mode No action is necessary Printing continues when it is done alternates with lt Current status message gt ENWW Interpret control panel messages 161 Downloaded from ManualsPrinter com Manuals Jams Common causes of jams Many jams are caused by using paper that does not meet HP specifications For complete paper specifications for all HP LaserJet products see the HP LaserJet Printer Family Print Media Guide This guide is available at www hp com support ljpaperquide The product is jammed Cause Solution The paper does not meet specifications Use only paper that meets HP specifications See Paper
113. d Web server to access support and order supplies for network connected models only HP PCL 5 Universal Print Driver for Windows HP UPD PCL 5 HP PCL 6 HP postscript emulation Universal Print Driver for Windows HP UPD PS Resolution FastRes 1200 produces 1200 dots per inch dpi print quality for fast high quality printing of business text and graphics ProRes 1200 produces 1200 dpi printing for the best quality in line art and graphic images 600 dpi provides the fastest printing Storage features Fonts forms and other macros Job retention Fonts 103 internal scalable fonts available for PCL and 93 for HP UPD postscript emulation 80 device matching screen fonts in TrueType format available with the software solution Additional fonts can be added through USB Accessories HP 500 sheet input tray up to two additional trays Connectivity Hi Speed Host USB 2 0 connection HP Jetdirect full featured embedded print server for the n dn and x models only with IPv4 IPv6 and IP Security USB port on the front of the product for walk up printing HP Web Jetadmin software Enhanced input output EIO slot Supplies The supplies status page contains information about toner level page count and estimated percent of life remaining For information about print cartridges see www hp com go learnaboutsupplies The product checks for an authentic HP print cartridge at installation I
114. ded Web server by using a network CONNECTION ceeeeeeeeeeeeettttees 113 Embedded Web Server sections ccccccccecceeeeeeeeeteee cect eeaeeaaaeaaecaeeaeeeeeeeeeeeeseeteeetetieess 114 Use AP Web Jetadmin SoftWare ccisinsscricusvabadedcevscdassencheladsceancastentiaaaddedderdeaaaddleedsanaanedldeaivanstediaats 116 Use Security Teatunes oi 3itacencecta angles cieels tia ndascnd tis aneedae ti cbaveislabedaagebh a a 117 IP SECUN lt ctinec cee saatendvee ces Matvee cevhaaduanes cavendub nie tevhandenyeetieavedaunedeteeviaab aged svidaesbelh aveaiadateiess 117 Secure the embedded Web server 0 ee ecteeeeee eee etttte eee eee e tie eeee sete eeieeeeeeeeetiaeeeeeeeenaa 117 Sec re DISK Er s riasin EE aia aaia aai aaa aaa a A a 117 Data affected nioisunnennni a a EEE A AREE 118 Additional Information c cecceecceeceeeeeeeeeeeeeeeeeee eee eeeeeeeeteeteeteeeeeeteeeeeeeeenes 118 HP Encrypted High Performance hard disks ccccccceeeseeeeeeeeeeeeeeeeeeeeseeeeaaeeeeeteeenaeees 118 Hardware integration pocket 0 0 eee eecceeeeeeeeetnee eee eee N aa EANA A AEEA 118 Secure SIONS ODS cresian ir r nan E E aedad 118 Lock the control panel Menus c ccccecceeccee cee eee eee e tee eeeeeceaaeeaaeaaeeaeceeceeeeeeeeeeeeeeeeeeeeteees 119 LOCK th TOMMALSR sa ccuswsssncasteesvanhunsteddbanatduntunsanaddeadavsansadaceedssuandedgusbuananduadelsaanncaddentvaanctee 120 Manage SUPPIIGS ices siciccas is aasnacagen
115. different tray e DISABLED The product prompts the user to add paper to the tray that was initially selected DUPLEX BLANK PAGES AUTO Control how the product handles two sided jobs duplexing YES e AUTO Enables Smart Duplexing which instructs the product not to process both sides if the second side is blank This can improve print speed e YES Disables Smart Duplexing and forces the duplexer to flip the sheet of paper even if it is printed on only one side NOTE This option is available only for the HP LaserJet P3011n printer or the HP LaserJet P3011dn printer IMAGE ROTATION STANDARD Select the ALTERNATE setting if you are having trouble aligning ALTERNATE images on preprinted forms SLEEP DELAY 1 MINUTE Reduces power consumption when the product has been 15 MINUTES inactive for the selected period 30 MINUTES 45 MINUTES 60 MINUTES 90 MINUTES 2 HOURS WAKE TIME lt DAY OF THE WEEK gt OFF Configure the daily wake time for the product CUSTOM DISPLAY BRIGHTNESS Range is 1 through 10 Set the brightness of the control panel display The default is 5 28 Chapter 2 Control panel Downloaded from ManualsPrinter com Manuals ENWW Item Sub item Values Description PERSONALITY AUTO Set the default personality PCL PDF PS CLEARABLE WARNINGS JOB Sets whether a warning is cleared on the control panel or when ON another job is sent AUTO CONTINUE OFF Determines produ
116. direct embedded print server 1 Press the OK button to clear the message The job will not be printed 2 Check the host configuration If the message persists contact an HP authorized service or support provider 22 EMBEDDED I O BUFFER OVERFLOW To continue press OK Too much data was sent to the product s internal HP Jetdirect Press the OK button to continue printing Some data might be lost 22 USB I O BUFFER OVERFLOW To continue press OK Too much data was sent to the USB port Press the OK button to clear the error message The job will not be printed 40 EIO X BAD TRANSMISSION To continue press OK The connection has been broken between the product and the EIO card in the specified slot X Note EIO 0 is reserved for the HP Jetdirect embedded print server Press the OK button to clear the error message and continue printing 40 EMBEDDED I O BAD TRANSMISSION To continue press OK The connection has been broken between the product and HP Jetdirect print server Press the OK button to clear the error message and continue printing 41 3 UNEXPECTED SIZE IN TRAY 1 MANUALLY FEED lt TYPE gt lt SIZE gt You have configured Tray 1 for a different size of paper than the print job requires Reload the tray with the correct paper size If another tray contains the correct size the product prompts you to press the OK button to use another tray 148 Chapter 10 Solve probl
117. drop down list See the printer driver online Help for information about each of the available options Select draft quality printing In the Print Quality area click EconoMode Set document effects To perform the following tasks open the printer driver and click the Effects tab How dol Steps to perform Scale a page to fit on a selected paper size Click Print document on and then select a size from the drop down list Scale a page to be a percent of the actual size Click of actual size and then type the percent or adjust the slider bar Print a watermark a Select a watermark from the Watermarks drop down list b To print the watermark on the first page only click First page only Otherwise the watermark is printed on each page Add or edit watermarks NOTE The printer driver must be stored on your computer for this to work a In the Watermarks area click Edit The Watermark Details dialog box opens b Specify the settings for the watermark and then click OK 102 Chapter 8 Print tasks Downloaded from ManualsPrinter com Manuals Set document finishing options To perform the following tasks open the printer driver and click the Finishing tab How do I Steps to perform Manually print on both sides duplex 1 NOTE This information applies to products that do not have an automatic duplexer Load paper face up in Tray 1 or face down in Tray 2
118. e DHCP RELEASE and DHCP RENEW menus are available to set DHCP lease options AUTO IP Automatic link local IPv4 addressing An address in the form 169 254 x x is assigned automatically MANUAL Use the MANUAL SETTINGS menu to configure TCP IPv4 parameters MANUAL IP ADDRESS SETTINGS SUBNET MASK DEFAULT GATEWAY Available only if the CONFIG METHOD menu is set to the MANUAL option Configure parameters directly from the product control panel IP ADDRESS The unique IP address n n n n of the product where n is a value from 0 to 255 SUBNET MASK The subnet mask n n n n for the product where n is a value from 0 to 255 DEFAULT GATEWAY The IP address of the gateway or router used for communications with other networks DEFAULT IP AUTO IP LEGACY Specify the IP address to default to when the print server is unable to obtain an IP address from the network during a forced TCP IP reconfiguration for example when manually configured to use BootP or DHCP NOTE This feature assigns a static IP address that might interfere with a managed network AUTO IP A link local IP address 169 254 x x is set LEGACY The address 192 0 0 192 is set consistent with older HP Jetdirect products DHCP RELEASE YES NO Specify whether to release the current DHCP lease and the leased IP address NOTE This menu displays if the CONFIG METHOD is set to the DHCP option and a DHCP lease for the print server ex
119. e setting for your network AUTO Automatically sets and limits the frame type to the first one detected EN_8023 EN_ll EN_8022 and EN_SNAP are frame type selections for Ethernet networks APPLETALK ENABLE ON OFF Configures an AppleTalk network DLC LLC ENABLE ON OFF Enable or disable the DLC LLC protocol SECURITY SECURE WEB IPSEC HTTPS REQUIRED HTTPS OPTIONAL KEEP DISABLE For configuration management specify whether the embedded Web server will accept communications using HTTPS Secure HTTP only or both HTTP and HTTPS Specify the IPSec status on the print server KEEP IPSec status remains the same as currently configured DISABLE IPSec operation on the print server is disabled 802 1X RESET KEEP Specify whether to keep the 802 1X settings on the print server or to reset them to the factory defaults ENWW Downloaded from ManualsPrinter com Manuals Configure device menu 33 Item Sub item Sub item Values Description RESET SECURITY YES Specify whether the current security settings on the print server will be saved or reset to NO factory defaults DIAGNOSTICS EMBEDDED TESTS This menu provides tests to help diagnose network hardware or TCP IP network connection problems Embedded tests help to identify whether a network fault is internal or external to the product Use an embedded test to check hardware and communication
120. e the firmware 141 Downloaded from ManualsPrinter com Manuals 142 Chapter 9 Manage and maintain the product ENWW Downloaded from ManualsPrinter com Manuals 10 Solve problems e Solve general problems Restore factory settings e Interpret control panel messages e Jams e Paper handling problems e Solve print quality problems e Solve performance problems e Solve connectivity problems e Solve walk up USB printing problems Product software problems e Solve common Windows problems e Solve common Macintosh problems ENWW 143 Downloaded from ManualsPrinter com Manuals Solve general problems If the product is not responding correctly complete the steps in the following checklist in order If the product does not pass a step follow the corresponding troubleshooting suggestions If a step resolves the problem you can stop without performing the other steps on the checklist Troubleshooting checklist 1 Make sure the product Ready light is on If no lights are on complete these steps a Check the power cable connections b Check that the power is turned on c Make sure that the line voltage is correct for the product power configuration See the label that is on the back of the product for voltage requirements If you are using a power strip and its voltage is not within specifications plug the product directly into the wall If it is already plugged into the wall t
121. e update the update is interrupted and the message Resend upgrade appears in English only on the control panel display In this case you must send the upgrade by using the USB port NOTE The firmware update involves a change in the format of nonvolatile random access memory NVRAM Any menu settings that are changed from the default settings might return to default settings and must be changed again if you want settings that are different from the defaults Use the flash executable file to update the firmware This product has flash based memory so you can use the flash firmware executable EXE file to upgrade the firmware Download this file from www hp com go ljp3010series firmware 138 Chapter 9 Manage and maintain the product ENWW Downloaded from ManualsPrinter com Manuals EE amp NOTE To use this method connect the product directly to your computer through a USB cable and install the printer driver for this product on your computer 1 Print a configuration page and note the TCP IP address 2 Find the EXE file on your computer and double click it to open the file 3 From the Select Printer to Update drop down list select this product Click the Start button to begin the update process A CAUTION Do not turn the product off or try to send a print job during this process 4 When the process is complete a smiling face icon displays in the dialog box Click the Exit button 5 Turn the prod
122. ear press OK The specified device has failed Press the OK button to continue EIO FILE OPERATION FAILED To clear press OK A command attempted an illogical operation Press the OK button to continue EIO FILE SYSTEM IS FULL To clear press OK The specified file system is full and cannot be written to Press the OK button to continue EIO IS WRITE PROTECTED To clear press OK The file system cannot be written to Press the OK button to continue Event log empty You are attempting to view an empty event log by selecting the SHOW EVENT LOG option from the control panel No action is necessary INCOMPATIBLE BLACK CARTRIDGE The print cartridge is for another product Replace the print cartridge with a print cartridge for this product See Change the print cartridge on page 122 For information about print cartridges that this product supports see Part numbers on page 201 Incorrect The wrong PIN number was entered Reenter PIN number INFLATE FAILURE SEND RFU UPGRADE ON USB DEV PORT An error occurred during a firmware upgrade Contact an HP authorized service or support provider Initializing INSERT OR CLOSE TRAY lt X gt For help press Individual tasks are being initialized The specified tray is open or missing No action is necessary Insert or close the tray for printing to continue INSTALL BLACK CARTRIDGE For help press T
123. eeeeeceeeeeaaneeeceeeeeeeesaaaaaaaaeaeeaeceeeeeesgeseeecscensaneeeeeeeeeeess 62 5 Connectivity USB COMMECHON ecs E E E T E E E E 64 Network COMMQUIATION seniccecncir nE EEEE EEEE EEEE 65 Supported network protocols ccccccccccecceeeeeeeeeeeeeeeccaeaaecaeeeeeeeeeeeeeeeeeesecsecscencaceeeeeeeeeees 65 Configure the network Product esere inanan eana EAE NAAR ERAT 67 View or change network settings eeessssssessesserrrneseeeerennnaanarnnnnnnaaantnnennnaaaanana 67 Set or change the network password sssssesssssssrrrsseteterrssstttrrrssttnnrssrennnnne 67 Manually configure IPv4 TCP IP parameters from the control panel 68 Manually configure IPv6 TCP IP parameters from the control panel 69 Disable network protocols Optional ccccceceeeeeeeeeeeeeeeteeeeeeeeeneeeeeeeeenaaees 70 iv ENWW Downloaded from ManualsPrinter com Manuals Disable IPX SPX AppleTalk or DLC LLC o oo ee 70 Link speed and duplex settings ccccccceceeeeeeeeeeeeeeeececencaaeeeeeeeeeeeeeeteeeteees 71 6 Paper and print media Understand paper and print media USE 200 cece cece cee ee eee eeeeeeaeeeaeeeeeeeeeeeeeeseceaaaaaaaaeaeeeeeeeeeeeeeeeeeeeees 74 Supported paper and print media SIZES ceecceccecceeeeeeeeeeeeeeeeceeeeeeeeeeeeeeceecaacaeeaeeeeeeeeeeeeeesescnceeeeees 75 CUSTOM paper SIZES verruimen a aa aaa a a aa aa a aaa 77 Supported paper and print media types cc
124. eeeeeeaaeeeeeeeeeenaeees 54 Change printer driver settings for Macintosh 0 0 cececceeeeeeeeeeeeeeeeeneeeeeeeeeaeeseeeaeeeeeeeeaas 56 Software for Macintosh computers cccccecceeceeceeeeeeeeeeeeeete cece ecaeeaaaaaaeaaecaeeeeeeeeeeeeeeeeeees 57 HP Printer UUl aseene 57 Open the HP Printer Utility s eececsansnsiiia a a 57 HP Printer Utility features sesarseciennireidiiinianinini a 58 Supported utilities for Macintosh 20 0 0 2 cec cece eceeeeece cee eeeeeeeeeeteacaeeceeeeeeeeeeesececcnaaaeeeeeeeeess 58 Embedded Web server e eeeceecceencaecaeecaeeceeeceeeeeeeeeeeeeeeeeeeeeeeeteeteteetenes 58 Use features in the Macintosh printer driver cccecceeeeeeeeeeeceeenncaeceeeeeeeeeeeeeeeeeccaeaeeeeeeeeeseeeneees 59 Create and use printing presets in Macintosh cccccsecceeeceeeceeeceeeceeeceeeeeseeeeeeeeeeeetes 59 Resize documents or print On a custom paper SIZE 20 0 see ee eee cece eee eeeeeeeeee eee eeeteeeeeeteeeeettees 59 Pinta cover page erneccocicritrionii iirinn A T A EEEE 59 Use WALEIIMANKS 4 caicacsansiaccccassautasisssdtudde denraasdertaanaacdalidaasaeedsewlaa A aa cantatas 60 Print multiple pages on one sheet of paper in Macintosh ccccceceeeeeeeeeeeeeeeteeeeeeees 60 Print on both sides of the page duplex printing eceeceeeeeeeeeeaeeeeeeeetteeeeeeeeeeenaaees 61 SORE JODS omissa a EAE NAN AAA E 61 Use the Services Menu cccccccccceceeee
125. eeeeeeteecccccneesaeeaeeeeeeeeeees 182 Print quality problems associated With paper cccccccccseccecceeeeeeeeeeeeeeeeeeeeeeeteteeeeteneees 182 Print quality problems associated with the environment ceeeeeeeeneceeeeeeeeeeeteeneees 182 Print quality problems associated With JAMS cccceceeeeeeeeeeeeeteeeeeeeeeetaeeeeeeeetaeeeeeeeaaees 182 image defect examples ccncccricrenicinn tanin EA EREE nadie 183 Repetitive defects Uler siassascccctessadivecetesaddauntennanad decdensaand aa a a a aaa aai 188 Solve performance problems c cescceceeeeeeeceeaeeaeceeeeeeeeeeeeeeeeeeeee ea caaesaaaeaaaeaaaaesaeaaeeaeeeeeeeeeeeenes 189 Solve CONMECTIVILY PHODIGMS acrecrcirenorinniii eiri E EE E E EEES 190 Solve direct connect problems cccccceeeeeeee eect eect ee eee eeeeaeeeaaeaaaeaaaaaaesaecaeeeaeeeeeeeeeeess 190 Solve network ProbleMs 1 ccccccccecceeceeeeeeeeeeeeeeeeeeeeeeecaaecaaeaaaeaaecaecaaeeaeeeeeeeeeeeneeeeetenees 190 Solve walk up USB printing problems cccccccecceeceeeeeeeeeceeaecaeeeeeeeeeeteeeeteeseceecccncaecaeeeeeeeeeeeeeneees 191 Product software problems 2 cc cccecceceeeeeeeeeeeeeeeaaeeeeeeeeeeeeeseeseaaacaeceeeeeeeeseeseceaccaeeaeeeeeeeeeeeeeseaea 193 Solve common Windows problems ccecceeeeeeeeeeeecceecaeeeeeeeeeeeeeeeeeeeeteeseeseccecacaeceeeeeeeeeeeeeeess 194 Solve common Macintosh problems cccccccccecceeceeeeeeeeeeeeeceeeec
126. em Sub menu item Values Description AT VERY LOW BLACK CARTRIDGE STOP PROMPT TO CONTINUE CONTINUE Select what the product should do when the print cartridge is very near the end of its estimated life STOP The product stops until you replace the cartridge PROMPT TO CONTINUE The product stops until you clear the prompt message CONTINUE The product provides an alert message but it continues printing USER DEFINED LOW BLACK CARTRIDGE Use the arrow buttons or the numeric keypad to enter the percentage of estimated cartridge life at which you want the product to alert you 20 Chapter 2 Control panel Downloaded from ManualsPrinter com Manuals ENWW Configure device menu Use the CONFIGURE DEVICE menu for the following tasks e Change the default printing settings e Adjust the print quality e Change the system configuration and I O options e Reset the default settings Printing menu These settings affect only jobs without identified properties Most jobs identify all of the properties and override the values set from this menu To display Press the Menu button 5 select the CONFIGURE DEVICE menu and then select the PRINTING menu NOTE Values that have an asterisk are the factory default values Some menu items have no default Menu item Values Description COPIES Range 1 32000 Set the default number of copies for print jobs The default numbe
127. emium protection warranty for that supply has ended The cartridge life remaining is an approximation only and it varies depending on the types of documents you print and other factors You can configure the product to stop when the BLACK CARTRIDGE VERY LOW message displays The print cartridge might still be able to produce acceptable print quality To continue printing either replace the supply or use the MANAGE SUPPLIES menu to reconfigure the product to continue printing For more information see Manage supplies menu on page 20 A CAUTION If toner gets on clothing wipe it off with a dry cloth and wash the clothes in cold water Hot water sets toner into fabric NOTE Information about recycling used print cartridges is on the print cartridge box See Return and recycling instructions on page 218 X TIP To see an animation of this procedure go to this Web site www hp com go ljp3010 replace print cartridges 1 Press the top cover release button and open the top cover 122 Chapter 9 Manage and maintain the product ENWW Downloaded from ManualsPrinter com Manuals 2 Remove the used print cartridge from the product 3 Remove the new print cartridge from the bag Place the used print cartridge in the bag for recycling 4 Grasp the front and back of the print cartridge and distribute the toner by gently rocking the print cartridge five or six times A CAUTION Do not touch the shutter or the su
128. ems Downloaded from ManualsPrinter com Manuals ENWW Table 10 1 Control panel messages continued Control panel message Description Recommended action 41 3 UNEXPECTED SIZE IN TRAY lt X gt You have configured the tray for a different 1 Reload the tray with the correct paper size of paper than the print job requires size For help press 2 Make sure the paper size that is alternates with specified in the software program the printer driver and the control panel are LOAD TRAY lt X gt TYPE SIZE all the same To use another tray press OK 3 Press the OK button and scroll to the TRAY lt X gt SIZE lt Size gt option Reconfigure the size in a tray to match the size required for the print job 4 Ifthe error does not clear turn the product off and then on 5 Ifthe message persists contact an HP authorized service or support provider 41 X ERROR A temporary printing error occurred 1 Press the OK button The page containing the error automatically For help press reprints if jam recovery is enabled alternates with 2 Turn the product off and then on 41 X ERROR 3 If the message persists contact an HP authorized service or support provider To continue press OK 49 XXXX ERROR A critical firmware error has occurred 1 Turn the product off for 20 minutes and then turn it on To continue turn off then on This error could be caused by several external influences that are not directly 2 Ifyou can isolate
129. er com Manuals 5 Connectivity USB connection Network configuration ENWW Downloaded from ManualsPrinter com Manuals 63 USB connection This product supports a USB 2 0 connection You must use an A to B type USB cable that is no longer than 2 meters 6 56 feet 64 Chapter 5 Connectivity ENWW Downloaded from ManualsPrinter com Manuals Network configuration You might need to configure certain network parameters on the product You can configure these parameters from the control panel the embedded Web server or for most networks from the HP Web Jetadmin software For a complete list of supported networks and for instructions on configuring network parameters from software see the HP Jetdirect Embedded Print Server Administrator s Guide The guide comes with products in which an HP Jetdirect embedded print server is installed Supported network protocols The product supports the TCP IP network protocol Table 5 1 Printing Service name Description port9100 Direct Mode Printing service Line printer daemon LPD Printing service Advanced LPD custom LPD queues Protocol and programs associated with line printer spooling services installed on TCP IP systems FTP TCP IP utility for transferring data between systems WS Print Uses the Microsoft Web Services for Devices WSD Print services on the HP Jetdirect print server WS Discovery Allows Microsoft WS discovery protocols
130. er in the drop down list in the Navigation panel Navigate to the Device Lists folder Select the product that you want to update In the Device Tools drop down list select the Jetdirect Firmware Update option Under the Jetdirect Firmware Version heading the HP Jetdirect model number and current firmware version are listed Make a note of these Go to http www hp com go wja_firmware Scroll down to the list of HP Jetdirect model numbers and find the model number you wrote down Look at the current firmware version for the model and see if it is later than the version you wrote down If it is right click on the firmware link and follow the instructions on the Web page to download the new firmware file The file must be saved into the lt drive gt PROGRAM FILES HP WEB JETADMIN DOC PLUGINS HPWJA FIRMWAREWETDIRECT folder on the computer that is running the HP Web Jetadmin software In HP Web Jetadmin return to the main product list and select the digital sender again In the Device Tools drop down list select the Jetdirect Firmware Update option again On the HP Jetdirect firmware page the new firmware version is listed under the Jetdirect Firmware Available on HP Web Jetadmin heading Click the Update Firmware Now button to update the Jetdirect firmware NOTE You can also use FTP or the embedded Web Server to update the HP Jetdirect firmware For more information go to http www hp com go wja_firmware ENWW Upgrad
131. er the APPLY TO ALL DAYS menu 7 Press the up arrow or down arrow 4 to select the YES or the NO setting and then press the OK button 8 If you select NO use the up arrow or down arrow a to set the WAKE TIME setting for the other days of the week and then press the OK button to accept each selection 9 Press the Menu button 5 ENWW Economy settings 95 Downloaded from ManualsPrinter com Manuals Use job storage features The following job storage features are available for print jobs e Proof and hold jobs This feature provides a quick way to print and proof one copy of a job and then print the additional copies from the control panel e Personal jobs When you send a private job to the product the job does not print until you provide the required personal identification number PIN at the control panel e Quick Copy jobs Print the requested number of copies of a job and then store a copy of the job on the product e Stored jobs Store a job such as a personnel form time sheet or calendar on the product so other users to print the job at any time Stored jobs also can be protected by a PIN A CAUTION Ifyou turn off the product all Quick Copy Proof and Hold and Personal jobs are deleted Create a stored job Use the printer driver to create stored jobs Windows 1 Onthe File menu click Print 2 Click Properties and then click the Job Storage tab 3 Select the job storage mode that you want
132. ere eetne eee ee ecneeeee eee eaeeeeeeeeeiaeeeeeeeeeiaeeeeeeeeeaas 224 MPV sesh feds easisda acs Ses Saab coh ce E a E A TA 225 ENWW ix Downloaded from ManualsPrinter com Manuals X ENWW Downloaded from ManualsPrinter com Manuals 1 Product basics e Conventions used in this guide Product comparison Environmental features Product features e Product views ENWW Downloaded from ManualsPrinter com Manuals Conventions used in this guide X TIP Tips provide helpful hints or shortcuts amp NOTE Notes provide important information to explain a concept or to complete a task A CAUTION Cautions indicate procedures that you should follow to avoid losing data or damaging the product A WARNING Warnings alert you to specific procedures that you should follow to avoid personal injury catastrophic loss of data or extensive damage to the product 2 Chapter 1 Product basics ENWW Downloaded from ManualsPrinter com Manuals Product comparison HP LaserJet P3015 printer base e Prints up to 42 pages per minute ppm on Letter size paper and model 40 ppm on A4 size paper CE525A e Contains 96 megabytes MB of random access memory RAM Expandable to 1 GB e Tray 1 holds up to 100 sheets e Tray 2 holds up to 500 sheets e 250 sheet face down output bin e _50 sheet face up output bin e 4 line graphical control panel display e Hi speed USB 2 0 port e USB port on the front of t
133. eseeseaueseeseeueeesesaueeeaeeeeeansesaaeeeaaess 130 Save resources permanent resources ou eee ee ceeeeeee scene eee eee etceeeeeeeeenaeeeeeeeeenaaeeeeeseeeaaes 130 Enable memory for WiINdOWS 00 ecc cece eeeeeee eter eeeea eter eee eeaeeeeeeeeaaeeeeeeeeaaeeeeeeeeneeeeeeeeaas 131 Install internal USB devices cccceccecec cece eee eeeeeeeaecaeeeeeeeeeeetesaaaeaeeeeeeeeeeeseetecssnnieeaneees 132 Install ElO Cards iisonic a a aa a desdeecantecessananentdandanedes 135 Clean the productenten a a a aa aa adada a 137 Clean the exterior ccccccecccccccccceeeeeeee cece eeee eae cesaaaeaanaecaeeeeeeeeeeeeeeesegsecsencansaeeeeeeeeeeees 137 Glean the paper Path ccscieccescaceaiy eciiee aac tackagealedecenaceauedadsuieaacnece ie ageeiesecs aA AA AAA Ea 137 Upgrade the TDWI E evceteeeieetia ety ceciuiveednncues aAA EAE AANA 138 Determine the current firmware version cccccccceeeeeeeeeeeceeceeeeeeeeeeeeeeceecenaeeaeeeeeeeneeeeess 138 Download new firmware from the HP Web site cceeeeceeeeeceeceeeceeeeeeeeeeeeeeeeeeteeeeeees 138 Transfer the new firmware to the product cccccecceceeeeeeeeeeeecceeeeeceeeeeeeeteesetseeseaaeees 138 Use the flash executable file to update the firmware ccccecseeeeeeteeees 138 Use FTP to upload the firmware through a browser eeeeeeeeeeeeeeeeeeetttaeees 139 Use FTP to upgrade the firmware on a network connection
134. essing 8 installing 126 partnumbers 201 types available 126 verifying installation 130 disabling AppleTalk 70 DLC LLC 70 IPX SPX 70 network protocols 70 disk installing 135 removing 136 Disk Erase feature 117 disposal end of life 219 DLC LLC disabling 70 DLC LLC settings 33 226 Index DNS settings IPV4 32 IPV6 32 document conventions 2 dots problem solving 183 186 double sided printing Macintosh 61 Macintosh settings 58 Show Me How menu 15 dpi settings 58 drivers included 6 Macintosh settings 59 Macintosh troubleshooting 195 paper types 78 presets Macintosh 59 settings 46 47 54 56 shortcuts Windows 101 supported Windows 43 universal 44 Windows opening 101 dropouts problem solving 183 duplex printing Macintosh 61 Windows 103 duplex settings changing 71 duplexer Macintosh settings 58 Show Me How menu 15 E e mail alerts 58 EconoMode setting 92 economy settings 92 EIO lt X gt Jetdirect menu 30 EIO cards installing 135 part numbers 202 removing 136 settings 30 electrical specifications 214 embedded Jetdirect menu 30 embedded Web server assigning a password 117 features 113 Macintosh 58 end of life disposal 219 envelopes jams 180 Downloaded from ManualsPrinter com Manuals loading orientation 81 output bin selecting 89 wrinkled problem solving 186 environment for product specifications 214 environment for the product problem solving 182 environmental features 5 env
135. essively rough Use a smoother xerographic paper e The paper is too heavy for the paper type setting that you selected so the toner is not fusing to the paper For complete paper specifications for all HP LaserJet products see the HP LaserJet Printer Family Print Media Guide This guide is available at www hp com support ljpaperguide Print quality problems associated with the environment If the product is operating in excessively humid or dry conditions verify that the printing environment is within specifications See Operating environment on page 214 Print quality problems associated with jams Make sure that all sheets are cleared from the paper path See Jam recovery on page 176 e Ifthe product recently jammed print two to three pages to clean the paper path e _ Ifthe sheets do not pass through the fuser and cause image defects on subsequent documents print two to three pages to clean the paper path If the problem persists print and process a cleaning page See Clean the paper path on page 137 182 Chapter 10 Solve problems ENWW Downloaded from ManualsPrinter com Manuals Image defect examples These examples identify the most common print quality problems If you still have problems after trying the suggested solutions contact HP Customer Support Table 10 2 Image defect examples Problem Image example Solution Light print partial page 1 Make sure that the print cartridge is fully inst
136. ext business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the HP Technical Support Center and a technician will help you over the phone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in HP billing you for the replacement With a customer self repair HP will pay all shipping and part return costs and determine the courier carrier to be used 208 Appendix B Service and support ENWW Downloaded from ManualsPrinter com Manuals Customer support Get telephone support free during your warranty period for Country region phone numbers are on the flyer that was in the your country region box with your product or at www hp com support Have the product name serial number date of purchase and problem description ready Get 24 hour Internet support www hp com support jp3010series Get support for products used with a Macintosh computer www hp com go macosx Download software utilities drivers and electronic information www hp com
137. g gt is the two letter language code for the language that you are using e MacOS XV10 5 Library Printers PPDs Contents Resources Reinstall the software See the getting started guide for instructions The interface cable might be defective or of poor quality Replace the interface cable with a high quality cable A print job was not sent to the product that you wanted Cause Solution The print queue might be stopped Restart the print queue Open print monitor and select Start Jobs The wrong product name or IP address is being used Another Print a configuration page to check the product name IP address or product with the same or similar name IP address or Rendezvous Rendezvous host name Verify that the name IP address or host name might have received your print job Rendezvous host name on the configuration page matches the product name IP address or Rendezvous host name in the Print Center or Printer Setup Utility An encapsulated PostScript EPS file does not print with the correct fonts Cause Solution This problem occurs with some programs e Try downloading the fonts that are contained in the EPS file to the product before printing e Send the file in ASCII format instead of binary encoding You are unable to print from a third party USB card Cause Solution This error occurs when the software for USB products is not When adding a third party USB card you might need the Apple USB installed
138. ge printer driver settings for Macintosh on page 56 The correct size paper for the tray is not selected in the product From the control panel select the correct size paper for the control panel tray The paper size is not configured correctly for the input tray Print a configuration page or use the control panel to determine the paper size for which the tray is configured The guides in the tray are not against the paper Verify that the paper guides are touching the paper ENWW Paper handling problems 177 Downloaded from ManualsPrinter com Manuals Product pulls from incorrect tray Product pulls from incorrect tray Cause You are using a driver for a different product Solution Use a driver for this product The specified tray is empty Load paper in the specified tray The paper size is not configured correctly for the input tray Print a configuration page or use the control panel to determine the paper size for which the tray is configured Paper does not feed automatically Paper does not feed automatically Cause Solution Manual feed is selected in the software program Load Tray 1 with paper or if the paper is loaded press the OK button The correct size paper is not loaded Load the correct size paper The input tray is empty Load paper into the input tray Paper from a previous jam has not been completely removed Open the product and remove
139. gory for Hardware and Sound click Printer 2 Inthe list of printers double click the name of this product to open the print queue or spooler 3 Select the print job that you want to cancel and then press Delete 100 Chapter 8 Print tasks ENWW Downloaded from ManualsPrinter com Manuals Use features in the Windows printer driver NOTE The following information is for the HP PCL 6 printer driver Open the printer driver How do I Steps to perform Open the printer driver On the File menu in the software program click Print Select the printer and then click Properties or Preferences Get help for any printing option Click the symbol in the upper right corner of the printer driver and then click any item in the printer driver A pop up message displays that provides information about the item Or click Help to open the online Help Use printing shortcuts To perform the following tasks open the printer driver and click the Printing Shortcuts tab How do I Steps to perform Use a printing shortcut Select one of the shortcuts and then click OK to print the job with the predefined settings NOTE Always select a shortcut before adjusting any of the settings on the right side of the screen If you adjust the settings and then select a shortcut all your adjustments are lost Create a custom printing shortcut a Select an existing shortcut as a base b Select the print options for the new s
140. h Base d n and dn models 325 mm 12 8 in 1040 mm 41 0 in 448 mm 17 6 in x model 465 mm 18 3 in 1040 mm 41 0 in 448 mm 17 6 in Power consumption electrical specifications and acoustic emissions See www hp com go ljp3010series_ regulatory for current information Operating environment Table C 3 Necessary conditions Environmental condition Printing Storage standby Temperature Product 7 5 to 32 5 C 45 5 to 90 5 0 to 35 C 32 to 95 F Print cartridge 7 5 to 32 5 C 45 5 to 90 5 20 to 40 C 4 to 104 F Relative humidity Product 5 to 90 35 to 85 Print cartridge 10 90 10 90 214 Appendix C Specifications ENWW Downloaded from ManualsPrinter com Manuals D Regulatory information e FCC regulations Environmental product stewardship program e Declaration of conformity e Safety statements ENWW 215 Downloaded from ManualsPrinter com Manuals FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy If this equipment is not installed and used in accordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that
141. he USB ports near the bottom of the formatter board Insert the USB device into one of the ports ENWW Install memory internal USB devices and external I O cards 133 Downloaded from ManualsPrinter com Manuals 5 Reinstall the right side panel Align the tabs on the panel with the slots in the product and push the panel toward the front of the product until it latches into place 6 Reconnect the interface cables and the power cord 7 Turn the product on 134 Chapter 9 Manage and maintain the product ENWW Downloaded from ManualsPrinter com Manuals Install EIO cards Install an EIO card 1 Turn off the product 2 Remove the two screws and cover plate from the EIO slot on the back of the product 3 ENWW Install memory internal USB devices and external I O cards 135 Downloaded from ManualsPrinter com Manuals 4 Ifthe EIO card requires a cable connection connect the cable 5 Turn on the product and then print a configuration page to verify that the new EIO card is recognized See Print the information and show me how pages on page 108 amp NOTE When you print a configuration page an HP Jetdirect configuration page that contains network configuration and status information also prints Remove an EIO card 1 Turn off the product 2 Disconnect any cables from the EIO card 3 Loosen the two screws from the EIO card and then remove the EIO card f
142. he correct firmware upgrade file for this product and then reinstall the upgrade BLACK CARTRIDGE VERY LOW The product indicates when a supply level is very low Actual print cartridge life might vary Consider having a replacement print cartridge available to install when print quality is no longer acceptable You do not need to replace the print cartridge at this time unless print quality is no longer acceptable After an HP supply has reached the very low threshold the HP premium protection warranty for that supply has ended If print quality is no longer acceptable replace the print cartridge See Change the print cartridge on page 122 Canceling The product is canceling a job The message No action is necessary continues while the product clears the paper path and clears any remaining incoming data CANNOT DUPLEX The rear door must be closed to duplex Close the rear door CLOSE REAR DOOR For help press Checking paper path The product is checking for possible jams or paper that was not cleared from the product No action is necessary Checking printer The product is checking for possible jams or paper that was not cleared from the product No action is necessary ENWW Interpret control panel messages 153 Downloaded from ManualsPrinter com Manuals Table 10 1 Control panel messages continued Control panel message Description Recommended action CHOSEN PERSONA
143. he print cartridge is missing 1 Open the top cover 2 Install the cartridge 3 Close the top cover ENWW Interpret control panel messages 155 Downloaded from ManualsPrinter com Manuals Table 10 1 Control panel messages continued Control panel message Description Recommended action INSUFFICIENT MEMORY TO LOAD FONTS DATA For help press alternates with lt DEVICE gt To continue press OK The product received more data than can fit in its available memory You might have tried to transfer too many macros soft fonts or complex graphics Press the OK button to print the transferred data some data might be lost Simplify the print job or install additional memory LOAD TRAY 1 TYPE SIZE To continue press OK alternates with LOAD TRAY 1 TYPE SIZE For help press Tray 1 is empty Load Tray 1 with the requested paper If the paper is already in the Tray 1 press the help button and then press the OK button to print To use another tray remove paper from Tray 1 and then press the OK button to continue LOAD TRAY 1 TYPE SIZE To use another tray press OK alternates with LOAD TRAY 1 TYPE SIZE For help press Tray 1 is empty and other trays are available Press the OK button to use another tray To use Tray 1 load it with the requested paper If the paper is already in the Tray 1 press the help button and then press the OK button to pr
144. he product 2 Remove any damaged paper from the tray and then reinsert the tray 164 Chapter 10 Solve problems ENWW Downloaded from ManualsPrinter com Manuals 3 Press the top cover release button and open the top cover 4 Remove the print cartridge 5 Remove any jammed paper ENWW Jams 165 Downloaded from ManualsPrinter com Manuals 6 _Reinsert the print cartridge 7 Close the top cover 166 Chapter 10 Solve problems ENWW Downloaded from ManualsPrinter com Manuals Clear jams from the top cover 4 TIP To see an animation of this procedure go to this Web site www hp com go ljp3010 jams top 1 Press the top cover release button and open the top cover 2 Remove the print cartridge 3 Remove any jammed paper ENWW Jams 167 Downloaded from ManualsPrinter com Manuals 4 Reinsert the print cartridge 5 Close the top cover 168 Chapter 10 Solve problems ENWW Downloaded from ManualsPrinter com Manuals Clear jams from the rear door and the fuser area 4 TIP To see an animation of this procedure go to this Web site www hp com go jp3010 jams rear 1 Open the rear door and push down so it is fully opened to a 90 angle NOTE The rear door has two positions It opens to a 45 angle for the rear output bin and to a 90 angle for clearing jams 2 Remove any jammed paper
145. he product for walk up printing Enhanced input output EIO slot e One open dual inline memory module DIMM slot HP LaserJet P3015d printer Has the same features as the HP LaserJet P3015 printer with the following differences CE526A e 10 key numeric keypad on the control panel e Automatic two sided duplex printing e Contains 128 MB RAM Expandable to 1 GB e Hardware integration pocket for installing third party security devices HP LaserJet P3015n printer Has the same features as the HP LaserJet P3015 printer with the following differences CE527A e 10 key numeric keypad on the control panel e Embedded HP Jetdirect networking e Contains 128 MB RAM Expandable to 1 GB e Hardware integration pocket for installing third party security devices ENWW Product comparison 3 Downloaded from ManualsPrinter com Manuals HP LaserJet P3015dn printer Has the same features as the HP LaserJet P3015 printer with the following differences CE528A 10 key numeric keypad on the control panel Automatic two sided duplex printing Embedded HP Jetdirect networking Contains 128 MB RAM Expandable to 1 GB Hardware integration pocket for installing third party security devices HP LaserJet P3015x printer Has the same features as the HP LaserJet P3015 printer with the following differences CE529A 10 key numeric keypad on the control panel Automatic two sided duplex printing Embedded HP Jetdire
146. he tray or selected in the software Configure the software for the paper see the software documentation Configure the tray for the paper see Load trays on page 81 The paper has previously been used for a print job Do not re use paper 180 Chapter 10 Solve problems Downloaded from ManualsPrinter com Manuals Product does not duplex or duplexes incorrectly Product will not duplex print 2 sided jobs or duplexes incorrectly Cause Solution You are trying to duplex on unsupported paper Verify that the paper is supported for duplex printing The printer driver is not set up for duplex printing Set up the printer driver to enable duplex printing The first page is printing on the back of preprinted forms or Load preprinted forms and letterhead in Tray 1 with the letterhead letterhead or printed side down with the top of the page leading into the product For Trays 2 3 and 4 load the paper printed side up with the top of the page toward the front of the product The product model does not support automatic 2 sided The HP LaserJet P3011 HP LaserJet P3015 and HP LaserJet printing P3015n models do not support automatic 2 sided printing The product configuration is not set for duplexing In Windows run the automatic configuration feature 1 Click the Start button point to Settings and then click Printers for Windows 2000 or Printers and Faxes for Windows XP 2 Right click the HP product ico
147. hortcut c Click Save As type a name for the shortcut and click OK NOTE Always select a shortcut before adjusting any of the settings on the right side of the screen If you adjust the settings and then select a shortcut all your adjustments are lost ENWW Use features in the Windows printer driver 101 Downloaded from ManualsPrinter com Manuals Set paper and quality options To perform the following tasks open the printer driver and click the Paper Quality tab How dol Steps to perform Select a page size Select a size from the Paper size drop down list Select a custom page size a Click Custom The Custom Paper Size dialog box opens b Type a name for the custom size specify the dimensions and click OK Select a paper source Select a tray from the Paper source drop down list Select a paper type Select a type from the Paper type drop down list Print covers on different paper Print the first or last page on different paper a In the Special pages area click Covers or Print pages on different paper and then click Settings b Select an option to print a blank or preprinted front cover back cover or both Or select an option to print the first or last page on different paper c Select options from the Paper source and Paper type drop down lists and then click Add d Click OK Adjust the resolution of printed images In the Print Quality area select an option from the
148. iew product and network status and to manage printing functions from your computer instead of from the product control panel NOTE When the product is directly connected to a computer use the HP Easy Printer Care software to view the product status e View product control panel status information e Determine the remaining life on all supplies and order new ones e View and change tray configurations e View and change the product control panel menu configuration e View and print internal pages e Receive notification of product and supplies events e View and change network configuration e View support content that is specific to the current state of the product To use the embedded Web server you must have Microsoft Internet Explorer 5 01 or later or Netscape 6 2 or later for Windows Mac OS or Linux Netscape only Netscape Navigator 4 7 is required for HP UX 10 and HP UX 11 The embedded Web server works when the product is connected to an IP based network The embedded Web server does not support IPX based product connections You do not have to have Internet access to open and use the embedded Web server When the product is connected to the network the embedded Web server is automatically available Open the embedded Web server by using a network connection A Ina supported Web browser on your computer type the product IP address or host name in the address URL field To find the IP address or host name print a configu
149. ifications for the product or e improper site preparation or maintenance TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE Some countries regions states or provinces do not allow limitations on the duration of an implied warranty so the above limitation or exclusion might not apply to you This warranty gives you specific legal rights and you might also have other rights that vary from country region to country region state to state or province to province HP s limited warranty is valid in any country region or locality where HP has a support presence for this product and where HP has marketed this product The level of warranty service you receive may vary according to local standards HP will not alter form fit or function of the product to make it operate in a country region for which it was never intended to function for legal or regulatory reasons TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERW
150. in the print cartridge and the status of the paper that is loaded in each tray Supplies Details link Opens the supplies status page to view more detailed information about product supplies ordering information and recycling information Support tab Provides links to support information Device Status section This section shows product identification information and the product status It indicates product alert conditions such as a print cartridge that is at its estimated end of life After you correct a problem with the product click the refresh button in the upper right corner of the window to update the status Device Management section Provides links to information about HP Easy Printer Care to advanced product settings and to product usage reports Troubleshooting and Help Provides links to tools that you can use to resolve problems to online product support information and to online HP experts ENWW Downloaded from ManualsPrinter com Manuals Use the HP Easy Printer Care software 111 Options Section Settings tab Configure product settings adjust print quality settings and find information about specific product features NOTE This tab is not available for some products About Provides general information about this tab General Provides information about the product such as the model number serial number and the settings for date and time if they are available Informatio
151. int To use another tray remove paper from Tray 1 and then press the OK button to use another tray LOAD TRAY lt X gt TYPE SIZE For help press The indicated tray is configured for a specific type and size of paper needed by a print job but the tray is empty All other trays are also empty Load the requested paper in the tray LOAD TRAY lt X gt TYPE SIZE To use another tray press OK alternates with LOAD TRAY lt X gt TYPE SIZE For help press A job is sent that requires a specific type and size that is not available in the tray that is indicated Press the OK button to use a type and size that are available in another tray MANUALLY FEED lt TYPE gt lt SIZE gt The product is waiting for you to load paper in Tray 1 If paper is already in the Tray 1 press the help button and then press the OK button to print To use another tray remove paper from Tray 1 and then press the OK button MANUALLY FEED lt TYPE gt lt SIZE gt To continue press OK alternates with MANUALLY FEED lt TYPE gt lt SIZE gt For help press The product is waiting for you to load paper in Tray 1 Load the requested paper into Tray 1 and press the OK button 156 Chapter 10 Solve problems Downloaded from ManualsPrinter com Manuals ENWW Table 10 1 Control panel messages continued Control panel message Description Recommended action MANUALLY FEED lt TYPE gt
152. int Center or Printer Setup Utility and double click the line for the product 144 Chapter 10 Solve problems ENWW Downloaded from ManualsPrinter com Manuals Verify that you have installed the printer driver for this product Check the program to make sure that you are using the printer driver for this product Print a short document from a different program that has worked in the past If this solution works then the problem is with the program you are using If this solution does not work the document does not print complete these steps a Try printing the job from another computer that has the product software installed b If you connected the product to the network connect the product directly to a computer with a USB cable Redirect the product to the correct port or reinstall the software selecting the new connection type that you are using Factors that affect product performance Several factors affect the time it takes to print a job Maximum product speed measured in pages per minute ppm The use of special paper Such as transparencies heavy paper and custom size paper Product processing and download time The complexity and size of graphics The speed of the computer you are using The USB connection The printer I O configuration The amount of memory installed in the product The network operating system and configuration if applicable The printer driver that you are using NOTE Although addi
153. ironmental stewardship program 217 EPS files troubleshooting 196 erasing hard disk 117 error messages e mail alerts 58 lights control panel 12 types of 147 errors software 193 Ethernet cards part numbers 202 European Union waste disposal 219 Explorer versions supported embedded Web server 113 F FastRes 6 features 3 6 file directory printing 18 File Upload Macintosh 58 Finnish laser safety statement 223 Firmware Update Macintosh 58 firmware upgrading 138 first page use different paper 59 font list printing PCL 18 PS 18 fonts EPS files troubleshooting 196 included 6 permanent resources 130 Upload Macintosh 58 formatter security 120 fraud hotline 121 G gateway setting default 68 ENWW General Protection FaultException OE 194 gray background problem solving 184 H hard disk erasing 117 hard disks encrypted 118 hardware integration pocket 118 heavy paper output bin selecting 89 Help button control panel 13 help Show Me How menu 15 HP Customer Care 209 HP Easy Printer Care description 50 downloading 50 opening 110 options 111 supported browsers 50 supported operating systems 50 HP fraud hotline 121 HP Jetdirect print server firmware updates 141 installing 135 partnumbers 202 removing 136 HP Printer Utility 57 58 HP Universal Print Driver 44 HP Web Jetadmin firmware updates 140 HP UX software 51 humidity problem solving 182 specifications 214 l I O input output menu
154. irsrii diinan ieee tena l eet ieadtenel E E E 21 PRINUING MOM aossen naaa A EAEN E AE 21 PCL SUB MONU diiirn iaa aa aa a Aa a aaaea 22 Print Quality menu sarcccrcceniii iini A ET CARECE OER 23 System Setup MENU c eect eee eee tte eee teeta ae eee teeta neers eet ea AENEAN NAAA ENAK EKANA NANANA AANA KANA 26 VO MENU esacedersnareswedenicaaudwucnsecacdieducdsvanaunszeatcrina biddsa sive dded duandecaueanuangsnnadana cadens deravarudecdecensaacs 30 Embedded Jetdirect and EIO lt X gt Jetdirect MENUS cc eeeteeeeeeeentaees 30 FRESOUS MGI wisceds aavawecdenaaaseastans edian enit ia ainan a anaiai kia badna ia ad ei aa aieri 36 Diagnostics MENU scsccsrioreerioiiat in enr a AEA EEA E 38 SENICE MENU cayenne aa aa aa a a aE AEE eA 39 3 Software for Windows Supported operating systems for WiINdOWS c ceceeceeeeeeeeeeeeeeeeecceeaaaeaaeceeeeeeeeeeeeeesecseenennanaees 42 Supported printer drivers for WINGOWS cccccccsssesssseseceeeceeeeeeseeeseeeeeeeesececeseeceeesesesaeaeaeaeaeeseeeeesenees 43 HP Universal Print Driver UPD 2 ccsctesccveecadi cece beieseddbieeenevioctaayes E E 44 UPD installation modes ccccccccccccceceeeeseeeeseeeceeceeeceeaeaeaseeeeseceeeeeesesaeseseeseceseseesesaeaeagenes 44 ENWW iii Downloaded from ManualsPrinter com Manuals Select the correct printer driver for WiINGOWS cccccceceeeeeeeeee teeta ecaeeeeeeaeeaaaeaaaeaaecaeecaecaeeeeeeeeeeeeeess 45 Priority
155. is failing to write Printing can continue but there might be some unexpected behaviors because an error occurred in permanent storage Press the OK button to continue If the error does not clear turn the product off and then on If the message persists contact an HP authorized service or support provider 68 X STORAGE ERROR SETTINGS CHANGED For help press alternates with 68 X STORAGE ERROR SETTINGS CHANGED To continue press OK An error occurred in the product permanent Press the OK button to resume printing storage and one or more product settings has been reset to its factory default Print a configuration page and check the product settings to determine which values have changed If the error does not clear turn the product off and then on If the message persists contact an HP authorized service or support provider ENWW Downloaded from ManualsPrinter com Manuals Interpret control panel messages 151 Table 10 1 Control panel messages continued Press the stop button to clear the Control panel message Description Recommended action 79 XXXX ERROR The product detected a critical hardware A error To continue turn off then on print job from the product memory Turn the product off and then on Try printing a job from a different program If the job prints go back to the first program and try printing a different file If the message displays only with a certain prog
156. ists ENWW Downloaded from ManualsPrinter com Manuals Configure device menu 31 Item Sub item Sub item DHCP RENEW Values YES NO Description Specify whether the print server requests to renew the DHCP lease NOTE This menu appears if the CONFIG METHOD menu is set to the DHCP option and a DHCP lease for the print server exists PRIMARY DNS Specify the IP address n n n n of a Primary DNS Server SECONDARY DNS Specify the IP address n n n n of a Secondary Domain Name System DNS Server IPV6 SETTINGS ENABLE ON OFF Enable or disable IPv6 operation on the print server ADDRESS MANUAL SETTINGS e ENABLE e ADDRESS Enable and manually configure a TCP IPv6 address ENABLE Choose ON to enable manual configuration or OFF to disable manual configuration The default is OFF ADDRESS Type a 32 hexadecimal digit IPv6 node address that uses the colon hexadecimal syntax DHCPV6 POLICY ROUTER SPECIFIED ROUTER UNAVAILABLE ALWAYS ROUTER SPECIFIED The stateful auto configuration method to be used by the print server is determined by a router The router specifies whether the print server obtains its address its configuration information or both from a DHCPV6 server ROUTER UNAVAILABLE If a router is not available the print server should attempt to obtain its stateful configuration from a DHCPV6 server ALWAYS Whether or not a router i
157. ith the size configured for the tray Make sure that the guides are positioned correctly in the specified tray Printing can continue from other trays Sleep mode on The product is in Sleep mode No action is necessary SUPPLY MEMORY WARNING Economode disabled The product cannot read the memory in the print cartridge If you believe you purchased a genuine HP supply go to www hp com go anticounterfeit 158 Chapter 10 Solve problems Downloaded from ManualsPrinter com Manuals ENWW Table 10 1 Control panel messages continued Control panel message Too many trays installed Turn power off and uninstall a tray Description You have installed more optional trays than the product supports The product can accept up to two optional 500 sheet trays Recommended action Remove one of the optional trays Too many USB accessories For help press The does not support this many USB storage accessories Remove the extra USB storage accessories until this message goes away Then remove and reinsert the new USB storage accessory Too many USB hubs Remove latest USB hub The product has detected that a USB hub is connected to another USB hub Remove the extra USB hub The product does not support USB hubs connected to other USB hubs TRAY lt X gt TYPE SIZE To change size or type press OK alternates with TRAY lt X gt TYPE SIZE To accept settings pre
158. ks for the product such as clearing jams and printing on various types of paper NOTE You must have Internet access in order to use any of these links If you use a dial up connection and did not connect when you first opened the embedded Web server you must connect before you can visit these Web sites Connecting might require that you close the embedded Web server and reopen it ENWW Use the embedded Web server 115 Downloaded from ManualsPrinter com Manuals Use HP Web Jetadmin software HP Web Jetadmin is a Web based software solution for remotely installing monitoring and troubleshooting network connected peripherals Management is proactive allowing network administrators the ability to resolve issues before users are affected Download this free enhanced management software at www hp com go webjetadmin Device plug ins can be installed into HP Web Jetadmin to provide support for specific product features The HP Web Jetadmin software can automatically notify you when new plug ins are available On the Product Update page follow the directions to automatically connect to the HP Web site and install the latest device plug ins for your product NOTE Browsers must be Java enabled Browsing from an Apple PC is not supported 116 Chapter 9 Manage and maintain the product ENWW Downloaded from ManualsPrinter com Manuals Use security features The product supports security standards and recommended protocol
159. lems 190 pages not printing 189 pages printing slowly 189 paper handling problems 177 repeating defects 188 Show Me How menu 15 transparencies 179 USB cables 189 walk up USB printing problems 191 two sided printing Macintosh 61 Macintosh settings 58 Show Me How menu 15 Windows 103 U uninstalling Macintosh software 54 uninstalling Windows software 48 universal print driver 44 UNIX software 51 upgrading firmware 138 upgrading memory 126 usage page printing 18 USB cable part number 202 USB configuration 64 USB devices installing 132 USB port supported 6 troubleshooting 189 troubleshooting Macintosh 196 USB storage accessories printing from 98 WwW wake time changing 94 setting 94 walk up USB printing 98 warnings 2 warranty customer self repair 208 license 206 print cartridges 205 product 204 watermarks Windows 102 wavy paper problem solving 185 Web browser requirements embedded Web server 113 Web Jetadmin firmware updates 140 Web sites customer support 209 fraud reports 121 HP Web Jetadmin downloading 116 Macintosh customer support 209 Material Safety Data Sheet MSDS 220 universal print driver 44 weight product 214 white lines or spots problem solving 186 Windows driver settings 47 Index 231 drivers supported 43 problem solving issues 194 supported operating systems 42 universal print driver 44 wrinkled paper problem solving 186 232 Index ENWW Downloaded from ManualsPrinter
160. lems with the power supply 1 Remove the product from any UPS supplies additional power supplies or power strips Plug the product into a wall outlet and see if this resolves the problem 2 Ifthe product is already plugged into a wall outlet try another power source in the building that is independent of the one being used Make sure the line voltage and current source meet the electrical specifications for the product If the message persists contact an HP authorized service or support provider 59 XY ERROR For help press alternates with 59 XY ERROR To continue turn off then on A temporary printing error occurred 1 Turn the product off and then on 2 Ifthe message persists contact an HP authorized service or support provider 68 X PERMANENT STORAGE FULL For help press alternates with 68 X PERMANENT STORAGE FULL To continue press OK The permanent storage is full Some settings might have been reset to the factory defaults 1 If the error does not clear turn the product off and then on 2 Printa configuration page and check the product settings to determine which values have changed 3 To clean up permanent storage turn the product off and then press and hold the Menu button while turning the product on 4 Ifthe message persists contact an HP authorized service or support provider 68 X PERMANENT STORAGE WRITE FAIL To continue press OK The storage device
161. lick the Print option Open the Job Storage menu In the Job Storage Mode drop down list select the type of stored job To use a custom user name or job name click the Custom button and then enter the user name or the job name Use features in the Macintosh printer driver 61 Downloaded from ManualsPrinter com Manuals Select which option to use if another stored job already has that name Use Job Name 1 99 Append a unique number to the end of the job name Replace Existing File Overwrite the existing stored job with the new one 5 If you selected the Stored Job or Personal Job option in step 3 you can protect the job with a PIN Type a 4 digit number in the Use PIN to Print field When other people attempt to print this job the product prompts them to enter this PIN number Use the Services menu If the product is connected to a network use the Services menu to obtain product and supply status information 1 On the File menu click Print 2 Open the Services menu 3 To open the embedded Web server and perform a maintenance task do the following a Select Device Maintenance b Select a task from the drop down list c Click Launch 4 Togo to various support Web sites for this product do the following a Select Services on the Web b Select Internet Services and select an option from the drop down list c Click Gol 62 Chapter4 Use the product with Macintosh ENWW Downloaded from ManualsPrint
162. light the required information and then press the OK button to print Print the show me how pages 1 Press the Menu button 2 Make sure the SHOW ME HOW menu is highlighted and then press the OK button 3 Press the down arrow to highlight the required page and then press the OK button to print ENWW Print the information and show me how pages 109 Downloaded from ManualsPrinter com Manuals Use the HP Easy Printer Care software Open the HP Easy Printer Care software Use one of the following methods to open the HP Easy Printer Care software e Onthe Start menu select Programs select Hewlett Packard select HP Easy Printer Care and then click Start HP Easy Printer Care e In the Windows system tray in the lower right corner of the desktop double click the HP Easy Printer Care icon e Double click the desktop icon 110 Chapter 9 Manage and maintain the product ENWW Downloaded from ManualsPrinter com Manuals HP Easy Printer Care software sections HP Easy Printer Care software can provide information about multiple HP products that are on your network as well as any products that are directly connected to your computer Some of the items that are in the following table might not be available for every product The Help button in the upper right corner of each page provides more detailed information about the options on that page Section Options Device List tab When you open the software
163. m ManualsPrinter com Manuals A Supplies and accessories e Order parts accessories and supplies ry Part numbers ENWW 199 Downloaded from ManualsPrinter com Manuals Order parts accessories and supplies Order supplies and paper www hp com go suresupply Order genuine HP parts or accessories www hp com buy parts Order through service or support providers Contact an HP authorized service or support provider Order using HP software Use the HP Easy Printer Care software on page 110 Use the embedded Web server on page 113 200 Appendix A Supplies and accessories ENWW Downloaded from ManualsPrinter com Manuals Part numbers The following list of accessories was current at the time of printing Ordering information and availability of the accessories might change during the life of the product Paper handling accessories Item Description Part number Optional 500 sheet tray and feeder unit Optional tray to increase paper capacity CE530A The product can accommodate up to two optional 500 sheet feeders Print cartridges Item Description Part number HP LaserJet print cartridge Standard capacity cartridge CE255A High capacity cartridge CE255X Memory Item Description Part number 144 x 32 pin DDR2 memory DIMM dual 64 MB CC413A inline memory module 128 MB CC414A Boosts the ability of the product to handle large or complex print jobs 256
164. min by using a supported Web browser such as Microsoft Internet Explorer by navigating to the HP Web Jetadmin host Embedded Web server The product is equipped with an embedded Web server which provides access to information about product and network activities This information appears in a Web browser such as Microsoft Internet Explorer Netscape Navigator Apple Safari or Firefox The embedded Web server resides on the product It is not loaded on a network server The embedded Web server provides an interface to the product that anyone who has a network connected computer and a standard Web browser can use No special software is installed or configured but you must have a supported Web browser on your computer To gain access to the embedded Web server type the IP address for the product in the address line of the browser To find the IP address print a configuration page For more information about printing a configuration page see Print the information and show me how pages on page 108 For a complete explanation of the features and functionality of the embedded Web server see Use the embedded Web server on page 113 ENWW Supported utilities for Windows 49 Downloaded from ManualsPrinter com Manuals HP Easy Printer Care HP Easy Printer Care software is a program that you can use for the following tasks Check the product status Check the supplies status and use HP SureSupply to shop online for supplies Set
165. n and then click Properties or Printing Preferences 3 Click the Device Settings tab 4 Under Installable Options click Update Now in the Automatic Configuration list Duplex printing is turned off 1 Open each of the following menus Press the down arrow 7 to highlight it and then press the OK button to select it a CONFIGURE DEVICE b PRINTING c DUPLEX 2 Select the ON option ENWW Paper handling problems 181 Downloaded from ManualsPrinter com Manuals Solve print quality problems You can prevent most print quality problems by following these guidelines e Configure the trays for the correct paper type setting See Configure trays on page 87 e Use paper that meets HP specifications See Paper and print media on page 73 e Clean the product as necessary See Clean the paper path on page 137 Print quality problems associated with paper Some print quality problems arise from using paper that does not meet HP specifications e The surface of the paper is too smooth e The moisture content of the paper is uneven too high or too low Use paper from a different source or from an unopened ream e Some areas of the paper reject toner Use paper from a different source or from an unopened ream e The letterhead you are using is printed on rough paper Use a smoother xerographic paper If this solves your problem ask the supplier of your letterhead to use paper that meets HP specifications e The paper is exc
166. n Pages Provides links to print the information pages that are available for the product Capabilities Provides information about product features such as duplexing the available memory and the available printing personalities Click Change to adjust the settings Print Quality Provides information about print quality settings Click Change to adjust the settings Trays Paper Provides information about the trays and how they are configured Click Change to adjust the settings Restore Defaults Provides a way to restore the product settings to the factory defaults Click Restore to restore the settings to the defaults HP Proactive Support NOTE This item is available from the Overview and Support tabs When enabled HP Proactive Support routinely scans your printing system to identify potential problems Click the more info link to configure how frequently the scans occur This page also provides information about available updates for product software firmware and HP printer drivers You can accept or decline each recommended update Supplies Ordering button Click the Supplies Ordering button on any tab to open the Supplies Ordering window which provides access to online supplies ordering NOTE This item is available from the Overview and Support tabs Ordering list Shows the supplies that you can order for each product To order a certain item click the Order check box for that item in the supplies list
167. n the product off for 10 minutes and then turn it on to restart the print job ENWW Solve print quality problems 187 Downloaded from ManualsPrinter com Manuals Repetitive defects ruler If defects repeat at regular intervals on the page use this ruler to identify the cause of the defect Place the top of the ruler at the first defect The marking that is beside the next occurrence of the defect indicates which component needs to be replaced Figure 10 1 Repetitive defects ruler 0 mm p gt 38 mm _______ 43 6 mm _____ __ 50 mm _______ 76 mm p gt 79 mmn gt 95 mm p gt Distance between defects Product components that cause the defect 38 mm Print cartridge 43 6 mm Print engine 50 mm Print cartridge 76 mm Fuser 79 mm Fuser 95 mm Print cartridge 188 Chapter 10 Solve problems ENWW Downloaded from ManualsPrinter com Manuals Solve performance problems Problem Pages print but are totally blank Cause The document might contain blank pages Solution Check the document that you are printing to see if content appears on all of the pages The product might be malfunctioning To check the product print a Configuration page Pages print very slowly Heavier paper types can slow the print job Print on a different type of paper Complex pages can print sl
168. n to select it a CONFIGURE DEVICE b W O c EMBEDDED JETDIRECT MENU d IPX SPX APPLETALK or DLC LLC e ENABLE f OFF 3 Press the Menu button to return to the Ready state 70 Chapter5 Connectivity ENWW Downloaded from ManualsPrinter com Manuals Link speed and duplex settings The link speed and communication mode of the print server must match the network For most situations leave the product in automatic mode Incorrect changes to the link speed and duplex settings might prevent the product from communicating with other network devices If you need to make changes use the product control panel ah NOTE Making changes to these settings causes the product to turn off and then on Make changes only when the product is idle 1 Press the Menu button 5 2 Open each of the following menus Press the down arrow to highlight it and then press the OK button to select it a CONFIGURE DEVICE b WO c EMBEDDED JETDIRECT MENU d LINK SPEED 3 Press the down arrow to highlight one of the following options Setting Description AUTO The print server automatically configures itself for the highest link speed and communication mode allowed on the network 10T HALF 10 megabytes per second Mbps half duplex operation 10T FULL 10 Mbps full duplex operation 100TX HALF 100 Mbps half duplex operation 100TX FULL 100 Mbps full duplex operation 100TX AUTO Limits auto nego
169. navenscedacsssnacneadeadaunadaaaundoansdeadsnes caus tdeaahaseddennaaadenddctantabandebasaateaientes 121 PrintGCantridG 6 Storag wececcsss ae aetecinensaddanotea eetadeedvieseeMiadoenrgeldlacevenddeludaa uaa seat ates 121 HP policy on non HP print Cartridges cece eeeeenne eee eeenaeeeeeeeeeaaeeeeeeeenaeeeeeeeeeaas 121 HP fraud hotline and Web site 22 cccc cee ce cece cece eet ee eee teeta eee eeaaceaaaeaaeaaeeaeeeaeceeeeeeeeeeeees 121 SUPPUSS life siccsccccseusiandeiers shdantatuyessnandsauatasbadmndacdedsenadandereessbaenlaldudslsaaaadusdaanasimnanedeastiasadcesis 121 Replace supplies and parts ccccceeceeeeeeeeeceeaeceeeeeeeeeeeeeeeeeeee ete tac eecaaeaeaaaaecaecaeeeeeeeeeeeeeeeeeeeeeeiees 122 Supply replacement guidelines ccceeeeceeecneceeeeeeeeeeeeeeeeeeeeeeeseeseesaeeaeacaaesaeeaeeeeeeees 122 Change the print cartridge ccc ceceeeee eee e tener eee cere eneeee sete saaeeeeeeeetaaeeeeeeeeeneeeeeseeeeaes 122 Install memory internal USB devices and external I O Cards eeeeeeeeeeeeeeeneaecaaeeaeeeaeeees 126 OVEIVIOW a saacnchecssusadnddeaiuacanadedsbbaaahdducabedaadiiecsuanandiiaeavavsnaacsedvananaddedeeivsabldidiutaaaddedaneanneee 126 Steal MEMO cecs tarini a aaea a e aaien 126 Install Product Memory sesso niasin nrnin a ER EEn RA iA ERRE 126 vi ENWW Downloaded from ManualsPrinter com Manuals Check DIMM installation ooo ccc cece cccccceeeecesceueeceeseee
170. nd error messages A Up arrow Navigates to the previous item in the list or increases the value of numeric items Menu button Opens and closes the menus OK button Saves the selected value for an item Performs the action that is associated with the item that is highlighted on the control panel display Clears an error condition when the condition is clearable Opens the menus when the product is in the Ready state Ready light On The product is online and ready to accept data to print Off The product cannot accept data because it is offline paused or has experienced an error Blinking The product is going offline The product stops processing the current job and expels all of the active pages from the paper path W Down arrow Navigates to the next item in the list or decreases the value of numeric items Data light On The product has data to print but is waiting to receive all of the data Off The product has no data to print Blinking The product is processing or printing the data Attention light 12 Chapter 2 Control panel Downloaded from ManualsPrinter com Manuals On The product has experienced a problem See the control panel display Off The product is functioning without error Blinking Action is required See the control panel display ENWW Number Button or light Numeric keypad NOTE This item is not included for the HP LaserJet P30
171. nt on page 214 2 Ifthe paper is rough and the toner easily rubs off open the CONFIGURE DEVICE menu at the product control panel Open the PRINT QUALITY submenu select FUSER MODES and then select the paper type you are using Change the setting to HIGH1 or HIGH2 which helps the toner fuse more completely onto the paper See Print Quality menu on page 23 3 Try using a smoother paper Lines 1 Print a few more pages to see if the problem corrects itself Z c Bk ea 2 Clean the inside of the product and run a cleaning page to clean the fuser See adBDCO Clean the product on page 137 c Bk 1G 3 Replace the print cartridge ABDC ABOCO ENWW Solve print quality problems 183 Downloaded from ManualsPrinter com Manuals Table 10 2 Image defect examples continued Problem Image example Solution Gray background 1 Do not use paper that has already been run through the product AaBbCc 2 Try using a different type of paper AaBbCc AaBoCc 3 Print a few more pages to see if the problem corrects itself AaBoCc 4 Turn over the paper in the tray Also try rotating the paper 180 AaBbCc 5 Open the CONFIGURE DEVICE menu at the product control panel On the PRINT QUALITY submenu increase the TONER DENSITY setting See Print Quality menu on page 23 6 Make sure that the environmental specifications for the product are being met See Operating environment
172. nternet enabled supply ordering capabilities using HP Easy Printer Care 6 Chapter 1 Product basics ENWW Downloaded from ManualsPrinter com Manuals Feature Description Supported operating systems e Microsoft Windows 2000 Windows XP Windows Server 2003 Windows Server 2008 and Windows Vista e Macintosh OS X V10 3 V10 4 V10 5 and later e Novell NetWare e UNIX e Linux Security e Secure Disk Erase e Security lock optional e Job retention e User PIN authentication for stored jobs e IPsec security e HP encrypted High Performance EIO hard drive optional e Hardware integration pocket for installing third party security devices not included for the base model Accessibility e The online user guide is compatible with text screen readers e The print cartridge can be installed and removed by using one hand e All doors and covers can be opened by using one hand e Paper can be loaded in Tray 1 by using one hand O a M a a a a ENWW Product features 7 Downloaded from ManualsPrinter com Manuals Product views Front view Extension for the top output bin Top output bin Top cover provides access to the print cartridge and the label that lists the model and serial number Hardware integration pocket for installing third party security devices not included for the base model Control panel display Control panel buttons the 10 key numeric keypad is no
173. o see if the problem corrects itself AakoCc 2 Make sure that the environmental specifications for the product are being met AakoCc See Operating environment on page 214 AaBoCc 3 Turn over the paper in the tray Also try rotating the paper 180 Aa Cc pap y ry g pap AaBboCc 4 Make sure that paper is loaded correctly and all adjustments have been made See Load trays on page 81 5 Make sure that the type and quality of the paper you are using meet HP specifications See Paper and print media on page 73 6 If envelopes are creasing try storing envelopes so that they lie flat 7 If paper is lightweight and smooth open the CONFIGURE DEVICE menu at the product control panel On the PRINT QUALITY submenu select FUSER MODES and then select the paper type you are using Change the setting to LOW which helps reduce the heat in the fusing process See Print Quality menu on page 23 You must also set the type of paper for the tray you are using See Configure trays on page 87 Vertical white lines 1 Print a few more pages to see if the problem corrects itself 2 Make sure that the type and quality of the paper you are using meet HP specifications See Paper and print media on page 73 3 The print cartridge might need to be replaced Tire tracks This defect typically occurs when the print cartridge has far exceeded its estimated Aa BbCc life For example if you are printing a very large quantity of p
174. oduct supports IPv4 and IPv6 The DHCP server provides the product with an IP address Generally no user intervention is required for the product to obtain an IP address from a DHCP server BOOTP Bootstrap Protocol For automatic IP address assignment The BOOTP server provides the product with an IP address Requires the administrator to input a product s MAC hardware address on the BOOTP server for the product to obtain an IP address from that server Auto IP For automatic IP address assignment If neither a DHCP server nor a BOOTP server is present the product uses this service to generate a unique IP address Table 5 5 Security features Service name Description IPsec Firewall Provides network layer security on IPv4 and IPv6 networks A firewall provides simple control of IP traffic IPsec provides additional protection through authentication and encryption protocols Kerberos Allows you to exchange private information across an open network by assigning a unique key called a ticket to each user who logs on to the network The ticket is then embedded in messages to identify the sender SNMP v3 Employs a user based security model for SNMP v3 which provides user authentication and data privacy through encryption Access control list ACL Specifies the individual host systems or networks of host systems that are allowed to access the HP Jetdirect print server and the attached network product S
175. of the HP Software Use means installing copying storing loading executing displaying or otherwise using the HP Software You may not modify the HP Software or disable any licensing or control feature of the HP Software If this Software is provided by HP for Use with an imaging or printing product for example if the Software is a printer driver firmware or add on the HP Software may only be used with such product HP Product Additional restrictions on Use may appear in the User Documentation You may not separate component parts of the HP Software for Use You do not have the right to distribute the HP Software b Copying Your right to copy means you may make archival or back up copies of the HP Software provided each copy contains all the original HP Software s proprietary notices and is used only for back up purposes 3 UPGRADES To Use HP Software provided by HP as an upgrade update or supplement collectively Upgrade you must first be licensed for the original HP Software identified by HP as eligible for the Upgrade To the extent the Upgrade supersedes the original HP Software you may no longer use such HP Software This EULA applies to each Upgrade unless HP provides other terms with the Upgrade In case of a conflict between this EULA and such other terms the other terms will prevail 4 TRANSFER a Third Party Transfer The initial end user of the HP Software may make a one time transfer of the HP
176. older No action is necessary Request accepted please wait The request to print an internal page is waiting to print Wait for the current job to finish printing Restoring factory settings Factory settings are being restored No action is necessary Restoring The specific settings are being restored No action is necessary RFU LOAD ERROR SEND RFU UPGRADE ON USB DEV PORT An error occurred during a firmware upgrade Contact an HP authorized service or support provider ROM DISK DEVICE FAILURE To clear press OK The specified device has failed Press the OK button to continue ROM DISK FILE OPERATION FAILED To clear press OK A command attempted an illogical operation Press the OK button to continue ROM DISK FILE SYSTEM IS FULL To clear press OK The specified file system is full and cannot be written to Press the OK button to continue ROM DISK IS WRITE PROTECTED To clear press OK The device cannot be written to Press the OK button to continue SANITIZING DISK lt X gt COMPLETE Do not power off alternates with SANITIZING DISK lt X gt COMPLETE For help press A hard disk is being sanitized No action is necessary SIZE MISMATCH IN TRAY X For help press alternates with lt Current status message gt The tray indicated is loaded with a different size of paper than the size configured for the tray Load the tray w
177. oner density Resolution Changes the resolution settings including the REt setting Lock Resources Locks or unlocks storage products such as a hard disk Stored Jobs Manages print jobs that are stored on the device hard disk Trays Configuration Changes the default tray settings IP Settings Changes the device network settings and provides access to the embedded Web server Bonjour Settings Provides the ability to turn on or off Bonjour support or change the device service name that is listed on a network Additional Settings Provides access to the embedded Web server E mail Alerts Configures the device to send e mail notices for certain events Embedded Web server Supported utilities for Macintosh The product is equipped with an embedded Web server which provides access to information about product and network activities For more information see Embedded Web server sections on page 114 58 Chapter 4 Use the product with Macintosh Downloaded from ManualsPrinter com Manuals ENWW Use features in the Macintosh printer driver Create and use printing presets in Macintosh Use printing presets to save the current printer driver settings for reuse Create a printing preset 1 On the File menu click Print 2 Select the driver 3 Select the print settings 4 Inthe Presets box click Save As and type a name for the preset 5 Click OK Use printing
178. open the command window 3 Type ftp lt TCP IP ADDRESS gt For example if the TCP IP address is 192 168 0 90 type ftp 192 168 0 90 ENWW Upgrade the firmware 139 Downloaded from ManualsPrinter com Manuals Go to the folder where the firmware file is stored Press Enter on the keyboard When prompted for the user name press Enter When prompted for the password press Enter Type bin at the command prompt eS O g oA Press Enter The message 200 Types set to I Using binary mode to transfer files appears in the command window 10 Type put and then the file name For example if the file name is ljp3015 rfu type put 14p3015 rfu 11 The download process begins and the firmware is updated on the product This can take several minutes Let the process finish without further interaction with the product or computer NOTE The product automatically turns off and then on again after processing the upgrade 12 Atthe command prompt type bye to exit the ftp command 13 Atthe command prompt type exit to return to the Windows interface Use HP Web Jetadmin to upgrade the firmware To learn how to use HP Web Jetadmin to upgrade the product firmware go to www hp com go webjetadmin Use Microsoft Windows commands to upgrade the firmware NOTE This process requires the product to be shared on a network 1 Click Start click Run and then type cmd to open the command window
179. or 137 clock real time setting 94 colored text print as black 105 configuration page Macintosh 58 configuration page printing 18 configure device menu 21 connectivity USB 64 control panel buttons 12 cleaning page printing 137 display 12 lights 12 locating 8 messages types of 147 paper types 78 security 119 settings 46 54 control panel menus accessing 12 14 configure device 21 diagnostics 38 EIO lt X gt Jetdirect menu 30 embedded Jetdirect 30 I O input output 30 information 18 manage supplies 20 paper handling 19 PCL sub menu 22 Print Quality 23 printing 21 resets 36 retrieve job 16 Show Me How 15 system setup 26 controlling print jobs 88 conventions document 2 copies number of Windows 105 counterfeit supplies 121 cover pages 59 102 creased paper problem solving 186 crooked pages 185 Index 225 curled paper problem solving 185 custom paper sizes 77 custom size paper settings Macintosh 59 customer support embedded Web server links 115 HP Printer Utility pages 58 online 209 repacking product 210 service information form 211 D date setting 94 declaration of conformity 221 default gateway setting 68 defects repeating 188 demonstration page printing 18 density problem solving 183 settings 58 device discovery 65 device status Macintosh Services tab 62 DHCP settings 31 diagnostics networks 34 diagnostics menu 38 dimensions product 214 DIMMs acc
180. or the primary contact who will receive information about the product e Language Determine the language in which to display the embedded Web server information e Date amp Time Synchronize the time with a network time server e Sleep Schedule Set or edit a wake time for the product to become ready NOTE The Settings tab can be password protected If this product is on a network always consult with the system administrator before changing settings on this tab Networking tab Network administrators can use this tab to control network related settings for the product when it is connected to an IP based network This tab does not appear if the product is Provides the ability to change directly connected to a computer or if the product is connected to a network using anything network settings from your other than an HP Jetdirect print server computer NOTE The Networking tab can be password protected Other Links e hp instant support Connects you to the HP Web site to help you find solutions to product problems Contains links that connect you to the Internet e Shop for Supplies Connects to the HP SureSupply Web site where you will receive information on options for purchasing original HP supplies such as print cartridges and paper e Product Support Connects to the support site for the product from which you can find help regarding various topics e Show Me How Connects to information that demonstrates specific tas
181. other print media that did not print correctly 5 Inthe U S call HP Customer Care to request new packing material In other areas use the original packing material if possible Hewlett Packard recommends insuring the equipment for shipment 210 Appendix B Service and support ENWW Downloaded from ManualsPrinter com Manuals Service information form WHO IS RETURNING THE EQUIPMENT Date Person to contact Phone Alternate contact Phone Return shipping address Special shipping instructions WHAT ARE YOU SENDING Model name Model number Serial number Please attach any relevant printouts Do NOT ship accessories manuals cleaning supplies and so on that are not required to complete the repair HAVE YOU REMOVED THE PRINT CARTRIDGES You must remove them before shipping the printer unless a mechanical problem prevents you from doing so Yes No cannot remove them WHAT NEEDS TO BE DONE Attach a separate sheet if necessary 1 Describe the conditions of the failure What was the failure What were you doing when the failure occurred What software were you running Is the failure repeatable 2 If the failure is intermittent how much time elapses between failures 3 If the unit connected to any of the following give the manufacturer and model number Personal computer Modem Network 4 Additional comments HOW WILL YOU PAY FOR THE REPAIR
182. ou select 2 or more copies you can select NOTE Ifthe software program that you are using does not the option to collate the pages provide a way to print a particular number of copies you can change the number of copies in the driver Changing this setting affects the number of copies for all print jobs After your job has printed restore this setting to the original value Load letterhead or preprinted paper the same way for every a Open the Document Options section and then open the job whether printing on one or both sides of the page Printer Features section b In the Alternative Letterhead Mode drop down list select On c At the product load the paper the same way you would for printing on both sides Change the order in which pages are printed a Open the Document Options section and then open the Layout Options section b In the Page Order drop down list select Front to Back to print the pages in the same order as they are in the document or select Back to Front to print the pages in the reverse order nT Ee ENWW Use features in the Windows printer driver 105 Downloaded from ManualsPrinter com Manuals 106 Chapter 8 Print tasks ENWW Downloaded from ManualsPrinter com Manuals 9 Manage and maintain the product e Print the information and show me how pages Use the HP Easy Printer Care software Use the embedded Web server e Use HP Web Jetadmin software e Use security features
183. ow Me How menu 15 Tray 1 82 Tray2 84 Lock Resources Macintosh 58 loose toner problem solving 184 183 186 M Macintosh AppleTalk 70 driver settings 56 59 drivers troubleshooting 195 embedded web server 58 HP Printer Utility 57 problems troubleshooting 195 removing software 54 resize documents 59 software 57 support 209 supported operating systems 54 USB card troubleshooting 196 Macintosh driver settings custom size paper 59 Job Storage 61 Index 227 Services tab 62 watermarks 60 manage supplies menu 20 management network 65 managing network 67 material restrictions 219 Material Safety Data Sheet MSDS 220 media automatically selecting trays 88 capacity of trays and bins 79 custom size Macintosh settings 59 first page 59 loading 500 sheet tray 84 loading Tray 1 82 loading Tray 2 84 pages per sheet 60 Show Me How menu 15 supported sizes 75 supported types 78 memory included 57 installing DIMMs 126 partnumbers 201 permanent resources 130 upgrading 126 verifying installation 130 memory DIMMs security 120 menu map printing 18 menus control panel accessing 12 14 configure device 21 diagnostics 38 EIO lt X gt Jetdirect menu 30 embedded Jetdirect 30 I O input output 30 information 18 manage supplies 20 paper handling 19 PCL sub menu 22 Print Quality 23 printing 21 resets 36 retrieve job 16 Show Me How 15 system setup 26 mercury free product 219 228 Index messages e mail alerts
184. owly Proper fusing may require a slower print speed to ensure the best print quality Pages did not print The product might not be pulling paper correctly Make sure paper is loaded in the tray correctly The paper is jamming in the product Clear the jam See Jams on page 162 The USB cable might be defective or incorrectly connected e Disconnect the USB cable at both ends and reconnect it e Try printing a job that has printed in the past e Try using a different USB cable Other devices are running on your computer The product might not share a USB port If you have an external hard drive or network switchbox that is connected to the same port as the product the other device might be interfering To connect and use the product you must disconnect the other device or you must use two USB ports on the computer ENWW Solve performance problems 189 Downloaded from ManualsPrinter com Manuals Solve connectivity problems Solve direct connect problems If you have connected the product directly to a computer check the cable e Verify that the cable is connected to the computer and to the product e Verify that the cable is not longer than 2 meters 6 feet Replace the cable if necessary e Verify that the cable is working correctly by connecting it to another product Replace the cable if necessary Solve network problems Check the following items to verify that the product is communic
185. panel such as Ready or Sleep mode on Print Allows you to send print ready jobs to the product 114 Chapter 9 Manage and maintain the product ENWW Downloaded from ManualsPrinter com Manuals Tab or section Options Settings tab e Configure Device Configure product default settings This page contains the traditional menus found on the control panel display Provides the ability to configure the product from your computer e Tray Sizes Types Shows the size and type of paper and print media allowed for each input tray e E mail Server Network only Used in conjunction with the Alert Subscriptions page to set up e mail alerts e Alert Subscriptions Network only Set up e mail alerts for various product and supplies events e Alert Thresholds Set the time or value for when the product sends particular alerts e AutoSend Configure the product to send automated e mails regarding product configuration and supplies to specific e mail addresses e Security Set a password that must be entered to gain access to the Settings and Networking tabs as well as portions of the product s control panel and HP Jetdirect networking Enable and disable certain features of the product e Edit Other Links Add or customize a link to another Web site This link is displayed in the Other Links area on all embedded Web server pages e Device Information Name the product and assign an asset number to it Enter the name and e mail address f
186. paper face down with the top edge at the front of the tray On the File menu click Print Open the Layout menu Next to Two Sided select either Long Edge Binding or Short Edge Binding Click Print Print on both sides manually 1 ts Insert enough paper into one of the trays to accommodate the print job If you are loading special paper such as letterhead load it in one of the following ways e For Tray 1 load the letterhead paper face up with the top edge feeding into the product first e For all other trays load the letterhead paper face down with the top edge at the front of the tray On the File menu click Print On the Finishing menu select Manually Print on 2nd Side Click Print Follow the instructions in the pop up window that appears on the computer screen before placing the output stack in Tray 1 for printing the second half Go to the product and remove any blank paper that is in Tray 1 Insert the printed stack face up into Tray 1 with the top edge feeding into the product first You must print the second side from Tray 1 If prompted press the appropriate control panel button to continue Store jobs You can store jobs on the product so you can print them at any time You can share stored jobs with other users or you can make them private EE amp NOTE For more information about job storage features see Use job storage features on page 96 is 2 3 4 ENWW On the File menu c
187. parencies that are Do not use transparent print media approved for use in laser printers Place transparencies on a flat surface after removing them from the product not approved for laser printers Letterhead or preprinted forms Use only letterhead or forms approved for use in laser printers Do not use raised or metallic letterhead Heavy paper Use only heavy paper that is approved for use in laser printers and meets the weight specifications for this product Do not use paper that is heavier than the recommended media specification for this product unless it is HP paper that has been approved for use in this product Glossy or coated paper Use only glossy or coated paper that is approved for use in laser printers Do not use glossy or coated paper designed for use in inkjet products 80 Chapter6 Paper and print media Downloaded from ManualsPrinter com Manuals ENWW Load trays Paper orientation for loading trays If you are using paper that requires a specific orientation load it according to the information in the following table Tray Single sided printing Automatic duplex printing Envelopes Tray 1 Face up Face down Face up Top edge leading into the product Bottom edge leading into the Short postage end leading into product the product All other trays Face down Face up Print envelopes only from Tray 1 Top edge at the front of the tray Bottom edge at the front of the
188. paths on the print server After you select and enable a test and set the execution time you must select the EXECUTE option to initiate the test Depending on the execution time a selected test runs continuously until either the product is turned off or an error occurs and a diagnostic page is printed LAN HW TEST YES CAUTION Running this embedded test will erase your TCP IP configuration NO Perform an internal loopback test which sends and receives packets only on the internal network hardware There are no external transmissions on your network HTTP TEST YES Check operation of HTTP by retrieving predefined pages from the product and test NO the embedded Web server SNMP TEST YES Check operation of SNMP communications by accessing predefined SNMP objects on NO the product DATA PATH TEST YES Identify data path and corruption problems on an HP postscript level 3 emulation product NO This test sends a predefined PS file to the product However the test is paperless the file does not print SELECT ALL YES Select all available embedded tests TESTS EXECUTION TIME Specify the length of time in minutes that an M embedded test will run You can select a value from 0 to 24 minutes If you select zero 0 the test runs indefinitely until an error occurs or the product is turned off Data gathered from the HTTP SNMP and Data Path tests is printed after the tests have completed EXECUTE YES Sele
189. pport services related to the Software or the HP Product All such information will be subject to HP s privacy policy HP will not use such information in a form that personally identifies you except to the extent necessary to enhance your Use or provide support services 8 LIMITATION OF LIABILITY Notwithstanding any damages that you might incur the entire liability of HP and its suppliers under this EULA and your exclusive remedy under this EULA will be limited to the greater of the amount actually paid by you for the Product or U S 5 00 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES INCLUDING DAMAGES FOR LOST PROFITS LOST DATA BUSINESS INTERRUPTION PERSONAL INJURY OR LOSS OF PRIVACY RELATED IN ANY WAY TO THE USE OF OR INABILITY TO USE THE SOFTWARE EVEN IF HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE ABOVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE Some states or other jurisdictions do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you 9 U S GOVERNMENT CUSTOMERS If you are a U S Government entity then consistent with FAR 12 211 and FAR 12 212 Commercial Computer Software Computer Software Documentation and Technical Data for Commercial Items are licensed under the applicable HP commercial license
190. presets 1 On the File menu click Print 2 Select the driver 3 Inthe Presets box select the printing preset that you want to use amp NOTE To use printer driver default settings select Standard Resize documents or print on a custom paper size You can scale a document to fit on a different size of paper 1 On the File menu click Print 2 Open the Paper Handling menu 3 Inthe area for Destination Paper Size select Scale to fit paper size and then select the size from the drop down list 4 Ifyou want to use only paper that is smaller than the document select Scale down only Print a cover page You can print a separate cover page for your document that includes a message such as Confidential 1 On the File menu click Print 2 Select the driver 3 Open the Cover Page menu and then select whether to print the cover page Before Document or After Document 4 Inthe Cover Page Type menu select the message that you want to print on the cover page amp NOTE To print a blank cover page select Standard as the Cover Page Type ENWW Use features in the Macintosh printer driver 59 Downloaded from ManualsPrinter com Manuals Use watermarks A watermark is a notice such as Confidential that is printed in the background of each page of a document 1 On the File menu click Print 2 Open the Watermarks menu 3 Next to Mode select the type of watermark to use Select Watermark to
191. print a semi transparent message Select Overlay to print a message that is not transparent 4 Next to Pages select whether to print the watermark on all pages or on the first page only 5 Next to Text select one of the standard messages or select Custom and type a new message in the box 6 Select options for the remaining settings Print multiple pages on one sheet of paper in Macintosh You can print more than one page on a single sheet of paper This feature provides a cost effective way to print draft pages IN 1 On the File menu click Print 2 Select the driver 3 Open the Layout menu 4 Next to Pages per Sheet select the number of pages that you want to print on each sheet 1 2 4 6 9 or 16 5 Next to Layout Direction select the order and placement of the pages on the sheet 6 Next to Borders select the type of border to print around each page on the sheet 60 Chapter4 Use the product with Macintosh ENWW Downloaded from ManualsPrinter com Manuals Print on both sides of the page duplex printing Use automatic duplex printing 1 2 3 4 5 Insert enough paper into one of the trays to accommodate the print job If you are loading special paper such as letterhead load it in one of the following ways e For Tray 1 load the letterhead paper face up with the top edge feeding into the product first e For all other trays load the letterhead
192. product supports up to four USB accessories Open the SYSTEM SETUP menu and adjust the DISPLAY BRIGHTNESS setting until the text is clear ENWW Product software problems Problem Solution A printer driver for the product is not visible in the Printer folder e Reinstall the product software NOTE Close any applications that are running To close an application that has an icon in the system tray right click the icon and select Close or Disable e Try plugging the USB cable into a different USB port on the computer An error message was displayed during the software e Reinstall the product software installation NOTE Close any applications that are running To close an application that has an icon in the task bar right click the icon and select Close or Disable e Check the amount of free space on the drive where you are installing the product software If necessary free up as much space as you can and reinstall the product software e _ Ifnecessary run the Disk Defragmenter and reinstall the product software The product is in Ready mode but nothing prints e Printa Configuration page and verify the product functionality e Verify that all of the cables are correctly seated and within specifications This includes the USB and power cables Try a new cable ENWW Product software problems 193 Downloaded from ManualsPrinter com Manuals Solve common Windows problems Error mess
193. r close the rear output bin while the product is printing Print to the rear output bin The product always prints to the rear output bin if it is open Paper that is printed to this bin will exit face up with the last page on top reverse order Printing from Tray 1 to the rear output bin provides the straightest path Opening the rear output bin might improve performance with the following items Envelopes Labels Small custom size paper Postcards Paper heavier than 120 g m 32 Ib To open the rear output bin grasp the handle at the top of the bin Pull the bin down to a 45 angle and slide out the extension Opening the rear output bin makes the duplexer and the top output bin unavailable To avoid jams do not open or close the rear output bin while the product is printing ENWW Use paper output options 89 Downloaded from ManualsPrinter com Manuals 90 Chapter6 Paper and print media ENWW Downloaded from ManualsPrinter com Manuals 7 Use product features e Economy settings e Use job storage features e Walk up USB printing ENWW Downloaded from ManualsPrinter com Manuals 91 Economy settings EconoMode This product has an EconoMode option for printing drafts of documents Using EconoMode can use less toner and decrease the cost per page However using EconoMode can also reduce print quality HP does not recommend full time use of EconoMode If EconoMode is used full time
194. r is 1 DEFAULT PAPER SIZE A list of available sizes appears Set the default paper size DEFAULT CUSTOM PAPER SIZE e UNIT OF MEASURE Set the default size for any custom print job e XDIMENSION e Y DIMENSION DUPLEX OFF Enable or disable two sided printing ON NOTE This menu is available only on the d dn and x models DUPLEX BINDING LONG EDGE Change the binding edge for two sided printing SHORT EDGE NOTE This menu is available only on the d dn and x models OVERRIDE A4 LETTER NO Set the product to print an A4 job on letter size paper when no A4 paper is loaded YES MANUAL FEED OFF Makes the MANUAL FEED setting the default for jobs that do not select a tray ON EDGE TO EDGE OVERRIDE NO Change the printable area of Letter and A4 size paper to 2 mm from the left and right YES edges for single sided printing The standard printable area is 4 mm from the left and right edges ENWW Configure device menu 21 Downloaded from ManualsPrinter com Manuals Menu item Values Description COURIER FONT REGULAR Select a version of the Courier font DARK The DARK setting is an internal Courier font available on HP LaserJet Series III printers and older WIDE A4 NO Change the printable area of A4 paper YES NO The printable area is seventy eight 10 pitch characters on a single line YES The printable area is eighty 10 pitch characters on a single line PRINT PS ERRORS OFF Print PS error pages ON PRINT PDF ERRORS OFF Prin
195. r of copies than you specified in the driver when you stored the job use the numeric keypad or press the up arrow a or the down arrow to select the number of copies and then press the OK button Delete a stored job ah NOTE When you send a stored job that has the same user name and job name as the previous job the product adds a number to the end of the job name To overwrite the previous job use the Replace existing file option in the printer driver If a job is not already stored under the same user and job name and the product needs additional space the product might delete other stored jobs starting with the oldest You can change the number of jobs that can be stored from the SYSTEM SETUP menu on the product control panel You can delete a job from the control panel from the embedded Web server or from HP Web Jetadmin To delete a job from the control panel use the following procedure 1 a e S N ENWW Ey If the product has a numeric keypad press the folder button 75 to open the RETRIEVE JOB menu Or Press the Menu button 5 Press the down arrow to highlight the RETRIEVE JOB menu and then press the OK button Press the down arrow to highlight your user name and then press the OK button Press the down arrow to highlight a job name and then press the OK button Press the down arrow to highlight the DELETE option and then press the OK button If the job requires a PIN use the nume
196. r software program and to configure trays for paper size and type Use the menus 1 2 3 4 5 6 Press the Menu button 5 Press the down arrow or the up arrow A to navigate the listings Press the OK button to select the option Press the back arrow to return to the previous level Press the Menu button 5 to exit the menu Press the help button to see more information about an item The following are the main menus Main menus SHOW ME HOW RETRIEVE JOB INFORMATION PAPER HANDLING MANAGE SUPPLIES CONFIGURE DEVICE DIAGNOSTICS SERVICE 14 Chapter 2 Control panel ENWW Downloaded from ManualsPrinter com Manuals Show Me How menu Use the SHOW ME HOW menu to print instructions for using the product To display Press the Menu button 5 and then select the SHOW ME HOW menu Item Explanation CLEAR JAMS Provides instructions for clearing jams on the product LOAD TRAYS Provides instructions for loading and configuring trays LOAD SPECIAL MEDIA Provides instructions for loading special print media such as envelopes transparencies and labels PRINT BOTH SIDES Provides instructions for printing on both sides of the paper duplex printing SUPPORTED PAPER Provides a list of the supported paper and print media PRINT HELP GUIDE Prints a page that shows links to additional help on the Web PRODUCT VIEWS Prints a page that explains the product components ENWW Show Me How
197. rade Contact an HP authorized service or support provider DATA RECEIVED To print last page press OK alternates with lt current status message gt The product is waiting for the print command Press the OK button to continue DATE TIME YYYY MMM DD HH MM To change press OK To skip press The current date and time Set the date and time or press the stop button Q to skip Deleting Product is deleting a stored job No action is necessary DUPLEX OPERATION FAILED To continue press OK alternates with DUPLEX OPERATION FAILED For help press A timing error has occurred during a duplex printing job Press the OK button to continue printing If the error occurs again cancel the job and print it as a single sided job 154 Chapter 10 Solve problems Downloaded from ManualsPrinter com Manuals ENWW Table 10 1 Control panel messages continued Control panel message Description Recommended action EIO lt X gt DISK NOT FUNCTIONAL For help press The EIO disk in slot X is not working correctly 1 Turn the product off 2 Make sure the EIO disk is inserted correctly and securely fastened 3 If the control panel message continues to appear replace the disk EIO lt X gt DISK SPINNING UP alternates with lt Current status message gt The disk accessory in EIO slot X is initializing No action is necessary EIO DEVICE FAILURE To cl
198. ram or print job contact the software vendor for assistance If the message persists with different programs and print jobs try these steps 1 Turn the product off 2 Disconnect all cables to the product that connect it to the network or computer 3 Remove all the memory DIMMs or third party DIMMs from the product Then reinstall the memory DIMM 4 Remove the EIO device from the product 5 Turn the product on If the error no longer exists follow these steps 1 Install the DIMM and EIO device one at a time making sure to turn the product off and then on as you install each device 2 Replace the DIMM or EIO device that you determine caused the error 3 Reconnect all cables that connect the product to the network or computer 8X YYYY EIO ERROR The EIO accessory card in slot X has 1 Turn the product off and then on encountered a critical error 2 Turn the product off reseat the EIO accessory in slot X and then turn the product on 3 Turn the product off remove the EIO accessory from slot X install it in a different EIO slot and then turn the product on 4 Replace the EIO accessory in slot X 8X YYYY EMBEDDED JETDIRECT ERROR The embedded HP Jetdirect print server has 1 encountered a critical error Turn the product off and then on If the message persists contact an HP authorized service or support provider 152 Chapter 10 Solve problems Downloaded from ManualsPrinter
199. ration page See Print the information and show me how pages on page 108 ENWW Use the embedded Web server 113 Downloaded from ManualsPrinter com Manuals Embedded Web server sections Tab or section Options Information tab Provides product status and configuration information Device Status Shows the product status and shows the estimated life remaining of HP supplies The page also shows the type and size of print paper set for each tray To change the default settings click Change Settings Configuration Page Shows the information found on the configuration page Supplies Status Shows the estimated life remaining of HP supplies This page also provides supplies part numbers To order new supplies click Shop for Supplies in the Other Links area on the left side of the window Event Log Shows a list of all product events and errors Use the hp instant support link in the Other Links area on all embedded Web server pages to connect to a set of dynamic Web pages that help you solve Event Log issues and other problems These pages also show additional services available for the product Usage Page Shows a summary of the number of pages the product has printed grouped by size type and paper print path Device Information Shows the product network name address and model information To customize these entries click Device Information on the Settings tab Control Panel Shows messages from the control
200. re that the input tray containing the transparencies or glossy paper is selected in the software program or printer driver Use the product control panel to configure the tray to the paper type loaded The tray containing the transparencies or glossy paper is not configured correctly for type Make sure that the input tray containing the transparencies or glossy paper is selected in the software program or printer driver Use the product control panel to configure the tray to the paper type loaded Transparencies or glossy paper might not meet supported paper specifications Use only paper that meets the HP paper specifications for this product High humidity environments may cause glossy paper not to feed or to feed too many sheets Avoid printing glossy paper in high humidity conditions When printing glossy paper removing the paper from the wrapper and letting it rest for a few hours can improve feeding into the product However letting paper rest in humid environments may also cause blisters Downloaded from ManualsPrinter com Manuals Paper handling problems 179 Envelopes jam or will not feed in the product Envelopes jam or will not feed in the product Cause Solution Envelopes are loaded in an unsupported tray Only Tray 1 can feed envelopes Load envelopes into Tray 1 Envelopes are curled or damaged Try using different envelopes Store envelopes in a controlled environment
201. require the product to be set to PCL 5 UNIX Linux mainframe Designed for use in corporate Windows environments to provide a single driver for use with multiple printer models Preferred when printing to multiple printer models from a mobile Windows computer Select the correct printer driver for Windows 45 Downloaded from ManualsPrinter com Manuals Priority for print settings Changes to print settings are prioritized depending on where the changes are made amp NOTE The names of commands and dialog boxes might vary depending on your software program Page Setup dialog box Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box Settings changed here override settings changed anywhere else Print dialog box Click Print Print Setup or a similar command on the File menu of the program you are working in to open this dialog box Settings changed in the Print dialog box have a lower priority and usually do not override changes made in the Page Setup dialog box Printer Properties dialog box printer driver Click Properties in the Print dialog box to open the printer driver Settings changed in the Printer Properties dialog box usually do not override settings anywhere else in the printing software You can change most of the print settings here Default printer driver settings The default printer driver settings determine the settings used in all print jobs unle
202. rface of the roller ENWW Replace supplies and parts 123 Downloaded from ManualsPrinter com Manuals 5 Remove the shipping tape from the new print cartridge Discard the tape according to local regulations 6 Align the print cartridge with the tracks inside the product and insert the print cartridge until it is firmly seated 124 Chapter 9 Manage and maintain the product ENWW Downloaded from ManualsPrinter com Manuals 7 Close the top cover After a short time the control panel should display Ready ENWW Replace supplies and parts 125 Downloaded from ManualsPrinter com Manuals Install memory internal USB devices and external I O cards Overview The formatter has the following open slots and ports for expanding the product s capabilities e One dual inline memory module DIMM slot for upgrading the product with more memory e _ Two internal USB ports for adding fonts languages and other third party solutions e One external I O EIO slot for adding an external print server an external hard disk or a parallel port If the product already has an embedded HP Jetdirect print server installed you can add an additional networking device in the EIO slot For information about ordering specific components see Supplies and accessories on page 199 To find out how much memory is installed in the product or to find out what is installed in the USB ports or the EIO slot print a configuration page
203. ric keypad or press the up arrow A or the down arrow to enter the PIN and then press the OK button NOTE If you use the up arrow a or the down arrow to enter the PIN press the OK button after each digit For jobs that require a PIN press the OK button to confirm that you want to delete the job Use job storage features 97 Downloaded from ManualsPrinter com Manuals Walk up USB printing This product features walk up USB printing so you can quickly print files without sending them from a computer The product accepts standard USB storage accessories in the USB port on the front of the product You can print the following types of files e PDF e PCL e PS 1 Insert the USB storage accessory into the USB port on the front of the product 2 The USB STORAGE menu opens Press the up arrow a or the down arrow to highlight the folder name or the job name and press the OK button 3 Use the numeric keypad or press the up arrow a or the down arrow to select the number of copies to print and then press the OK button 4 To print more files press the OK button to return to the USB STORAGE menu 5 Retrieve the printed job from the output bin and remove the USB storage accessory NOTE The USB STORAGE menu displays for a short time and then the product returns to the Ready state To open the menu again open the RETRIEVE JOB menu and then open the USB STORAGE menu 98 Chapter 7 Use product feat
204. rint 1 Make sure that the type and quality of the paper you are using meet HP specifications See Paper and print media on page 73 See Operating environment on page 214 A 2 Make sure that the environmental specifications for the product are being met 3 Turn over the paper in the tray Also try rotating the paper 180 4 Do not use paper that already has been run through the product 5 Decrease the toner density Open the CONFIGURE DEVICE menu at the product control panel Open the PRINT QUALITY submenu and change the TONER DENSITY setting See Print Quality menu on page 23 6 Open the CONFIGURE DEVICE menu at the product control panel On the PRINT QUALITY submenu open OPTIMIZE and set HIGH TRANSFER ON See Print Quality menu on page 23 Random image If an image that appears at the top of the page in solid black repeats further down repetition AaABoCc the page in a gray field the toner might not have been completely erased from the last job The repeated image might be lighter or darker than the field it appears in e Change the tone darkness of the field that the repeated image appears in e Change the order in which the images are printed For example have the lighter image at the top of the page and the darker image farther down the page e From your software program rotate the whole page 180 to print the lighter image first e Ifthe defect occurs later in a print job tur
205. rint 183 lines 183 loose toner 184 misformed characters 185 paper 182 problem solving 182 repeating defects 184 repetitive images 187 scattered lines 187 smeared toner 184 specks 183 tire tracks 186 white lines 186 white spots 186 Print Quality menu 23 print tasks 99 printer settings configuring 21 printing from USB storage accessories 98 troubleshooting 189 printing menu 21 priority settings 46 54 private jobs Windows 104 problem solving blurred print 187 curled paper 185 dropouts 183 e mail alerts 58 environment 182 gray background 184 image defects 183 light print 183 lines 183 186 messages types of 147 networks 34 output quality 182 paper 182 repeating defects 184 repetitive images 187 scattered lines 187 skewed pages 185 smeared toner 184 specks 183 text quality 185 187 tire tracks 186 white spots 186 Windows issues 194 wrinkled paper 186 processor speed 6 product comparison 3 product status HP Easy Printer Care 111 proof and hold Windows 104 proof and hold jobs 96 ProRes 6 protocols network 30 65 proxy server settings 33 PS Emulation drivers supported Windows 43 PS font list printing 18 Q quality See print quality Quick Copy jobs 96 R real time clock 94 rear output bin locating 8 printing to 89 recycling HP printing supplies returns and environmental program 218 remote firmware update RFU 138 removing Macintosh software 54 repacking product 210 repeating
206. rint job clears these messages Error messages Error messages communicate that you must perform some action such as adding paper or clearing a jam Some error messages are autocontinuable If the AUTO CONTINUE setting is turned on in the CONFIGURE DEVICE menu the product continues normal operation after an autocontinuable error message displays for 10 seconds NOTE Pressing any button during the 10 second autocontinuable error message overrides the auto continue feature and the button function takes precedence For example pressing the stop button pauses printing and offers the option to cancel the print job Critical error messages Critical error messages inform you of a product failure You can clear some of these messages by turning the product off and then on These messages are not affected by the AUTO CONTINUE setting If a critical error persists service is required Control panel messages Table 10 1 Control panel messages Control panel message Description Recommended action 10 XX YY SUPPLY MEMORY ERROR An error has occurred in one or more of the 1 Turn the product off and then on to clear product s supplies the message For help press 10 00 0Y memory is defective 2 If the message persists contact an HP authorized service or support provider 10 10 0Y memory is missing 11 XX INTERNAL CLOCK ERROR The real time clock has experienced an error Printing can continue but a prompt appears every
207. rnsesrrrseenrrrsnrinnnnasnnnranaanannaana 172 Jam FECOVENY ssacan denis decast ven in aan ARAA AA AA 176 Paper handling Problems ccccecceceeeeeeeeececeeaeeeeeeeeeeeeececeecaaaaaeceeeeeeeeeeesecsacecacaeeeeeeeeeeeeeeteeeesaees 177 Product feeds multiple sheets 2 cc ceccccecceceeeeeeeeeeeeaeeaeceeeeeeeee eee sescneaaaeeeeeeeeeeeeeees 177 Product feeds incorrect page SIZE 00 eee eeeeeeeeeeeee eee eeeeete eee eeeaaeeeeeeeeaaeeeeeeeeeiaeeeeeeeeaaes 177 Product pulls from incorrect tray 00 eeceeeeeeeceeeeeeeeeeeeeeeeeeseeeeeeeeeseeeeeeeeseeeaeeeeseeeaeeeeeeeeaaees 178 Paper does not feed automatically 0 ccc cccceeeeeeeeeeecneeeeeeeeeeeeeeeeeeiaeeeeeeeeaeeeeeeeenaaes 178 Paper does not feed from Tray 2 3 OF 4 ecccceceeeeccecceeeeee terete teeeeceaeaaacaeeeeeeeeeeeeeeteeeeees 179 Transparencies or glossy paper will NOt feed 2 0 0 0 ce cecceeececeeeeeeceeeeeeeeeeeeeeeensensnesaeeaeeees 179 ENWW vii Downloaded from ManualsPrinter com Manuals Envelopes jam or will not feed in the Product ccceceeeceeeeeeeeeeeeeaeeceeeeeeeeteeteeteeneenaees 180 Output is curled or wrinkled ceceeececceeeceeeeeeeeeeeeeeeeteeceeaecaaaaaaeaeceeeeeseeeeeeeeeeeeeeteees 180 Product does not duplex or duplexes incorrectly secceeccecceeeeeeeeeeeeeeeeetetteeeeeeneees 181 Solve print quality ProDIOMS ccceeceeeeceeeeeecee cece eee eeeeeeee cea caaaaaeaaecaeeeeeeeee
208. roduct features Economy SOUINGS ic552320ccesiissceagevs sbec bees T ceyvsdabetgavsisgddeyvuaatecngedys 92 ECONOMOGC asusa a e a E EAE aTa area ern aia 92 Sleep delay onnie airiran EA EEA nde ae AKEEKO 93 SEL sleep dolay er E E dev ecnedss 93 Disable or enable sleep mode 200 ccc ccee cee eeeeeeecec eect eeeeeeeeedeeeeeaaeeaeeeeeeeeeeeentees 93 Wake time sssini rennene aai aan eae a inaidai aani aada a iaaa eniai 94 set the real time ClOCk 10s ces itvarsscecaenad cies sedeusuaeidens ethan ateas ea aar eens 94 Set the WAKES MIMS aereis aaa aa a a a a aa a aa Eaa 94 Use job storage TealureS surercugeini iisen aa EEEE AENEA TEE AE AAEE EATE ER 96 Create a Stored JOD ocecdenicciiiir iiie i aan EEE EEA 96 Printa stored JOD cinnccuiiniiidnaiiini iaaiiai aa iiaii i i iaia 96 Deletea Stored oD nnns iaa sau docnedssaadgceev aca deeevshadosnavesadaecevyscnedss 97 Walk up USB printim Gata scancnatiuated manaa aea aaa aan aara 98 8 Print tasks Cancel a pini Job secarse aa A R EA 100 Stop the current print job from the control panel cceeeeeeeeeeceeeeeeeeeeeeteeeeceneneeeeeeeeees 100 ENWW v Downloaded from ManualsPrinter com Manuals Stop the current print job from the software program cccccccceceeeceeeeeeeeeeeeeeeeeeteeeees 100 Use features in the Windows printer driver eccecccneccecceeeeeeeeeeeeeeeeeeeeeeeeeeeeteeeeeeteeeeeenseeseaes 101 Open the printer driver eannan ee dk ied taevaee aaesunc
209. rom the EIO slot 4 Place the cover plate from the EIO slot onto the back of the product Insert and tighten the two Screws 5 Turn on the product 136 Chapter 9 Manage and maintain the product ENWW Downloaded from ManualsPrinter com Manuals Clean the product During the printing process paper toner and dust particles can accumulate inside the product Over time this buildup can cause print quality problems such as toner specks or smearing see Solve print quality problems on page 182 Clean the exterior Use a soft damp lint free cloth to wipe dust smudges and stains off of the exterior of the device Clean the paper path Create and use the cleaning page 1 2 ENWW Press the Menu button 5 Press the up arrow or down arrow A to highlight the CONFIGURE DEVICE menu and then press the OK button Press the up arrow or down arrow a to highlight the PRINT QUALITY menu and then press the OK button If the product does not have automatic two sided printing press the up arrow or down arrow A V to highlight the CREATE CLEANING PAGE option and then press the OK button If the product has automatic two sided printing go to step 5 Press the up arrow or down arrow a to highlight the PROCESS CLEANING PAGE option and then press the OK button The cleaning process takes several minutes Discard the printed page The task is complete Clean the product 137 Downloaded from ManualsPrinter com
210. rom the antistatic package A CAUTION To reduce the possibility of damage caused by static electricity always wear an electrostatic discharge ESD wrist strap or touch the surface of the antistatic package before handling DIMMs 6 Holding the DIMM by the edges align the notch on the DIMM with the bar in the DIMM slot at an angle and firmly press the DIMM into the slot until it is fully seated When installed correctly the metal contacts are not visible 128 Chapter 9 Manage and maintain the product ENWW Downloaded from ManualsPrinter com Manuals 7 Push down on the DIMM until both latches engage the DIMM EY NOTE If you have difficulty inserting the DIMM make sure the notch on the bottom of the DIMM is aligned with the bar in the slot If the DIMM still does not go in make sure you are using the correct type of DIMM 8 Reinstall the right side panel Align the tabs on the panel with the slots in the product and push the panel toward the front of the product until it latches into place ENWW Install memory internal USB devices and external I O cards 129 Downloaded from ManualsPrinter com Manuals 9 Reconnect the interface cables and the power cord 10 Turn the product on Check DIMM installation After installing the DIMM make sure that the installation was successful 1 Turn the product on Check that the Ready light is illuminated after the product has gone thro
211. ry a different outlet d If none of these measures restores power contact HP Customer Care 2 Check the cabling a Check the cable connection between the product and the computer or network port Make sure that the connection is secure b Make sure that the cable itself is not faulty by using a different cable if possible c Check the network connection See Solve network problems on page 190 3 Check to see if any messages appear on the control panel display If any error messages appear see Interpret control panel messages on page 147 4 Ensure that the paper that you are using meets specifications 5 Print a configuration page See Print the information and show me how pages on page 108 If the product is connected to a network an HP Jetdirect page also prints a Ifthe pages do not print check that at least one tray contains paper b Ifthe page jams in the product see Clear jams on page 163 6 Ifthe configuration page prints check the following items a Ifthe page does not print correctly the problem is with the product hardware Contact HP Customer Care b Ifthe page prints correctly then the product hardware is working The problem is with the computer you are using with the printer driver or with the program 7 Select one of the following options Windows Click Start click Settings and then click Printers or Printers and Faxes Double click the name of the product Or Mac OS X Open Pr
212. s NOTE The hardware integration pocket is not included with the base model Secure stored jobs You can protect jobs that are stored on the product by assigning a PIN to them Anyone who tries to print these protected jobs must first enter the PIN at the product control panel For more information see Use job storage features on page 96 118 Chapter 9 Manage and maintain the product ENWW Downloaded from ManualsPrinter com Manuals Lock the control panel menus You can lock various menus on the control panel by using the embedded Web server 1 Open the embedded Web server by entering the product IP address into the address line of a Web browser 2 Click the Settings tab and then click the Security link 3 Click the Device Security Settings button 4 Inthe Control Panel Access Lock area select the level of security that you want Security level Locked menus Minimum Menu Lock e The RETRIEVE JOB menu requires a PIN for access e The SYSTEM SETUP menu is locked e The I O menu is locked e The RESETS menu is locked Moderate Menu Lock e The RETRIEVE JOB menu requires a PIN for access e The CONFIGURE DEVICE menu is locked all submenus The DIAGNOSTICS menu is locked Intermediate Menu Lock e The RETRIEVE JOB menu requires a PIN for access e The PAPER HANDLING menu is locked e The CONFIGURE DEVICE menu is locked all submenus e The DIAGNOSTICS menu is locked Maximum Menu Lock e The RETRIEVE
213. s 3 Pinch the release that is located on the rear paper guide and slide it to the correct paper size ENWW Loadtrays 85 Downloaded from ManualsPrinter com Manuals 4 Load the paper into the tray Make sure that the stack is flat at all four corners and that the top of the stack is below the maximum height indicators NOTE For information about loading paper that requires a specific orientation see Paper orientation for loading trays on page 81 5 86 Chapter6 Paper and print media ENWW Downloaded from ManualsPrinter com Manuals Configure trays EY NOTE If you have used other HP LaserJet product models you might be accustomed to configuring Tray 1 to First mode or Cassette mode For this product setting TRAY 1 SIZE to the ANY SIZE setting and setting TRAY 1 TYPE to ANY TYPE is equivalent to First mode Setting TRAY 1 SIZE and TRAY 1 TYPE to any other settings is equivalent to Cassette mode The product automatically prompts you to configure a tray for type and size in the following situations e When you load paper into the tray e When you specify a particular tray or paper type for a print job through the printer driver or a software program and the tray is not configured to match the print job s settings The following message appears on the control panel TRAY lt X gt TYPE SIZE To change size or type press OK To accept settings press EE NOTE The prompt does not appear if
214. s available the print server always attempts to obtain its stateful configuration from a DHCPV6 server PRIMARY DNS SECONDARY DNS 32 Chapter 2 Control panel Downloaded from ManualsPrinter com Manuals Specify an IPv6 address for a primary DNS server that the print server should use Specify an IPv6 address for a secondary DNS server that the print server should use ENWW Item Sub item Values Description PROXY SERVER Specifies the proxy server to be used by embedded applications in the product A proxy server is typically used by network clients for Internet access It caches Web pages and provides a degree of Internet security for those clients To specify a proxy server enter its IPv4 address or fully qualified domain name The name can be up to 255 octets For some networks you might need to contact your Internet Service Provider ISP for the proxy server address PROXY PORT Type the port number used by the proxy server for client support The port number identifies the port reserved for proxy activity on your network and can be a value from 0 to 65535 IDLE TIMEOUT Configure the time period in seconds after which an idle TCP print data connection is closed default is 270 seconds 0 disables the timeout IPX SPX ENABLE ON OFF Enable or disable the IPX SPX protocol FRAME TYPE AUTO EN_8023 ENLI EN_8022 EN_SNAP Select the frame typ
215. s 46 54 software license agreement 206 supported operating systems 54 supported operating systems Windows 42 uninstalling for Windows 48 uninstalling Macintosh 54 Solaris software 51 solving direct connect problems 190 network problems 190 walk up USB printing problems 191 special media guidelines 80 special paper guidelines 80 specifications electrical and acoustic 214 features 6 operating environment 214 physical 214 specks problem solving 183 186 Downloaded from ManualsPrinter com Manuals Spool32 errors 194 spots problem solving status embedded Web server 114 HP Easy Printer Care 111 HP Printer Utility Macintosh 58 Macintosh services tab 62 messages types of 147 status supplies control panel messages 12 stopping a print request 100 storage job accessing 96 features 96 Macintosh settings 58 61 store jobs Windows 104 stored jobs creating 96 deleting 97 printing 96 security 118 storing print cartridges 121 straight through paper path 89 subnet mask 68 supplies counterfeit 121 managing 20 non HP 121 ordering 200 ordering through embedded Web server 115 part numbers 201 recycling 217 replacement intervals 121 replacing print cartridges 122 status viewing with embedded Web server 114 status viewing with HP Printer Utility 58 supplies status control panel messages 12 supplies status page printing 18 supplies status HP Easy Printer Care 111 supply messages configuring 20 183 186
216. s that help you keep the product secure protect critical information on your network and simplify the way you monitor and maintain the product For in depth information about HP s secure imaging and printing solutions visit www hp com go secureprinting The site provides links to white papers and FAQ documents about security features IP Security IP Security IPsec is a set of protocols that control IP based network traffic to and from the product IPsec provides host to host authentication data integrity and encryption of network communications For products that are connected to the network and have an HP Jetdirect print server you can configure IPsec by using the Networking tab in the embedded Web server Secure the embedded Web server i 2 3 4 5 6 Open the embedded Web server See Use the embedded Web server on page 113 Click the Settings tab Click the Security link Click the Device Security Settings button Type the password in the New Password box and type it again in the Verify password box Click the Apply button Make note of the password and store it in a safe place Secure Disk Erase To protect deleted data from unauthorized access on the product hard drive use the Secure Disk Erase feature in the HP Web Jetadmin software This feature can securely erase print jobs from the hard drive Secure Disk Erase offers the following levels of disk security ENWW Non Secure Fast Erase This is a simple
217. seeeseecaeeasacaaesaecaeecaeeeeeeeeeeeeeeeneess 195 Appendix A Supplies and accessories Order parts accessorieS ANd SUPPIiICS ccccccccceceeceeee eee eeeeeceeceaaeaaneaeceeeeeeeeeeeeeeeseeeeeseeesseneaaeeees 200 P rt numbers ssoi aaia aaae aa a a S a aA E a N aE E Aa 201 Paper handling ACCESSOTIES sinsin ia e aeeaiei 201 Pint CAMIMAGES eracereeariiei iiiar anii an e E a EE EEE AEAEE enue aes 201 Menn ee E E T E rrr eererere 201 Cables and ImterlaGes sirssnonsnsieiana cae ade a a a a aa aA a E E EAE 202 Appendix B Service and support Hewlett Packard limited warranty statement 0 0 0 ceecceeeeenee eee eeeeenee eerste eaaeeeeeeeeaaeeeeeeeeeneeeeeeeeeaas 204 HP s Premium Protection Warranty LaserJet print cartridge limited warranty statement 205 End User License Agreement snc fcce ste neceadece eieensedans cepdeesedeaesepdedees TREENER EREEREER 206 Customer self repair warranty SCrviCe cccccccciceceeeccceecaecdecetaaeceecnatandeddcneacaeceenadaaecudcneaeeenedeneeeenedaes 208 CUSLOMEF SUPPO airne a eea EE Ta a Eoaea e aiea taea aeiia 209 Repack the PrOGUct ricsina eE E E EEE ch ie dees ids eee aed eee eds 210 SENICE MMOMMALOM Orm sisteces stent lidesadec docedaene dentesucdasnentacduduncede Si denna detavsddamnded AA A 211 Appendix C Specifications Physical SPECIHICANOMS vii siccdaceesiadiceceeesiandedelectendlecagcsneevblccacegeedeiddedeeseesnelacyaaeebiandtiaabeeuleliestebvdnieiees 214 Power consumption
218. shipping label on the front of the box Shipping For all HP LaserJet print cartridge recycling returns give the package to UPS during your next delivery or pickup or take it to an authorized UPS drop off center For the location of your local UPS drop off center call 1 800 PICKUPS or visit www ups com If you are returning via USPS label give the package to a U S Postal Service carrier or drop off at a U S Postal Service Office For more information or to order additional labels or boxes for bulk returns visit www hp com recycle or call 1 800 340 2445 Requested UPS pickup will be charged normal pickup rates Information subject to change without notice Residents of Alaska and Hawaii Do not use the UPS label Call 1 800 340 2445 for information and instructions The U S Postal Service provides no cost cartridge return transportation services under an arrangement with HP for Alaska and Hawaii Non U S returns To participate in HP Planet Partners return and recycling program just follow the simple directions in the recycling guide found inside the packaging of your new product supply item or visit www hp com recycle Select your country region for information on how to return your HP LaserJet printing supplies Paper This product is capable of using recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide This product is suitable for the use of recycled paper according
219. ss This message states the current type and size configuration of the paper tray and allows you to change the configuration To change the paper size or type press the OK button while the message is present To clear the message press the back arrow while the message is present e Select the ANY SIZE and ANY TYPE settings if the tray is used frequently for different sizes or types e Set size and type to a specific setting if printing with only one type of paper TRAY lt X gt OPEN For help press alternates with lt Current status message gt The tray cannot feed paper to the product because tray X is open and must be closed for printing to continue Check the trays and close any that are open Unable to add more files to print Wait for a job to finish printing The print queue has the maximum number of jobs Wait for a job to finish before adding another job to the print queue UNABLE TO READ ENTIRE DIRECTORY To continue press OK The list of files on the USB accessory is longer than the product can display 1 To print a file from the partial list press the OK button and then select a file from the list 2 To prevent this problem remove files from the USB accessory UNABLE TO STORE JOB alternates with lt Current status message gt The print job named cannot be stored because of a memory disk or configuration problem Correct the error and then try again to store
220. ss settings are changed in the Page Setup Print or Printer Properties dialog boxes Printer control panel settings Settings changed at the printer control panel have a lower priority than changes made anywhere else 46 Chapter 3 Software for Windows ENWW Downloaded from ManualsPrinter com Manuals Change printer driver settings for Windows Change the settings for all print jobs until the software program is closed Change the default settings for all print jobs Change the product configuration settings 1 On the File menu in the software Al program click Print 2 Select the driver and then click Properties or Preferences The steps can vary this procedure is most common Windows XP Windows Server 2003 and Windows Server 2008 using the default Start menu view Click Start and then click Printers and Faxes Or Windows 2000 Windows XP Windows Server 2003 and Windows Server 2008 using the Classic Start menu view Click Start click Settings and then click Printers Or Windows Vista Click Start click Control Panel and then in the category for Hardware and Sound click Printer Right click the driver icon and then select Printing Preferences 1 Windows XP Windows Server 2003 and Windows Server 2008 using the default Start menu view Click Start and then click Printers and Faxes Or Windows 2000 Windows XP Windows Server 2003 and Windows Server 2008
221. t PDF error pages ON PCL sub menu This menu configures settings for the printer control language To display Press the Menu button 4 select the CONFIGURE DEVICE menu select the PRINTING menu and then select the PCL menu NOTE Values that have an asterisk are the factory default values Some menu items have no default Item Values Description FORM LENGTH Sets vertical spacing from 5 to 128 lines for default paper size The default is 60 ORIENTATION PORTRAIT Set the default page orientation LANDSCAPE FONT SOURCE A list of available font sources Selects the font source The default is INTERNAL displays FONT NUMBER The product assigns a number to each font and lists the numbers on the PCL font list The range is 0 to 102 The default is 0 FONT PITCH Selects the font pitch This item might not appear depending on the font selected The range is 0 44 to 99 99 The default is 10 00 SYMBOL SET A list of available symbol sets Selects any one of several available symbol sets at the displays product control panel A symbol set is a unique grouping of all the characters in a font PC 8 or PC 850 is recommended for line draw characters The default is PC 8 APPEND CR TO LF NO Append a carriage return to each line feed that is encountered in backward compatible PCL jobs pure text no YES job control Some environments indicate a new line by only the line feed control code 22
222. t available on the base model USB port for walk up printing On off button Optional Tray 4 10 Optional Tray 3 included with the x model 11 12 Tray 2 Tray 1 pull to open 8 Chapter 1 Product basics ENWW Downloaded from ManualsPrinter com Manuals Rear view 1 Right side cover provides access to the DIMM slot and additional USB ports 2 RJ 45 network connection for the n dn and x models only 3 EIO slot covered 4 Hi speed USB 2 0 connection for connecting directly to a computer 5 Rear door pull open to a 45 angle for straight through printing and to a 90 angle to clear jams 6 Power connection 7 Slot for a cable type security lock ENWW Product views 9 Downloaded from ManualsPrinter com Manuals 10 Chapter 1 Product basics ENWW Downloaded from ManualsPrinter com Manuals 2 Control panel e Control panel layout Use the control panel menus e Show Me How menu e Retrieve job menu e Information menu Paper handling menu e Manage supplies menu e Configure device menu e Diagnostics menu ry Service menu ENWW Downloaded from ManualsPrinter com Manuals 11 Control panel layout Use the control panel to obtain product and job status information and to configure the product Number Button or light Control panel display Function Shows status information menus help information a
223. terface cable might be defective or of poor quality Replace the cable with a high quality cable The printer driver does not automatically set up your selected product in the Print Center or Printer Setup Utility Cause Solution The product might not be ready Make sure that the cables are connected correctly the product is on and the Ready light is on If you are connecting through a USB or Ethernet hub try connecting directly to the computer or use a different port ENWW Solve common Macintosh problems 195 Downloaded from ManualsPrinter com Manuals Table 10 3 Problems with Mac OS X continued The printer driver does not automatically set up your selected product in the Print Center or Printer Setup Utility Cause Solution The product software might not have been installed or was installed Make sure that the product PPD is in the following hard drive folder incorrectly e Mac OS X V10 3 and V10 4 Library Printers PPDs Contents Resources lt lang gt 1lproj where lt lang gt is the two letter language code for the language that you are using e Mac OS XV10 5 Library Printers PPDs Contents Resources If necessary reinstall the software See the getting started guide for instructions The Postscript Printer Description PPD file is corrupt Delete the GZ file from the following hard drive folder e Mac OS X V10 3 and V10 4 Library Printers PPDs Contents Resources lt lang gt lproj where lt lan
224. the cause of the error related to the product hardware or firmware to an external influence try to resolve the problem by repairing the external e The computer operating system component e The network connection 3 If the message persists contact an HP authorized service or support provider e The printer driver e The software program e The document file To help isolate the cause of the problem identify the actions you were performing before the error occurred 50 X FUSER ERROR A fuser error has occurred 1 Turn the product off and then on For help press 2 Ifthe message persists contact an HP authorized service or support provider 51 XY ERROR A temporary printing error occurred 1 Turn the product off and then on For help press 2 Ifthe message persists contact an HP alternates with 51 XY ERROR To continue turn off then on authorized service or support provider ENWW Downloaded from ManualsPrinter com Manuals Interpret control panel messages 149 Table 10 1 Control panel messages continued Control panel message Description Recommended action 52 XY ERROR A temporary printing error occurred 1 Turn the product off and then on For help press 2 Ifthe message persists contact an HP authorized service or support provider alternates with 52 XY ERROR To continue turn off then on 53 X0 01 ERROR The product does not support the DIMM Replace the DIMM with one that the product supports
225. this is the first page that appears NOTE To return to this page from any e tab click My HP Printers in the left side Devices list Shows the products that you can select NOTE The product information appears either in list form or as icons depending on the setting for the View as option The information on this tab includes current alerts for the product of the window e If you click a product in the list the HP Easy Printer Care opens the Overview tab for that product Compatible Printers Provides a list of all the HP products that support HP Easy Printer Care software Find Other Printers window Click the Find Other Printers link in the Devices list to open the Find Other Printers window The Find Other Printers window provides a utility that detects Add more products to the other network printers so that you can add them to the My HP Printers list and then My HP Printers list monitor those products from your computer Overview tab e Device Status section This section shows product identification information Contains basic status information for the product and the product status It indicates product alert conditions such as when a print cartridge has reached is estimated end of life After you correct a problem with the product click the refresh button in the upper right corner of the window to update the status Supplies Status section Shows detailed supplies status such as the estimated life remaining
226. tiation to a maximum link speed of 100 Mbps 1000TX FULL 1000 Mbps full duplex operation 4 Press the OK button The product turns off and then on ENWW Network configuration 71 Downloaded from ManualsPrinter com Manuals 72 Chapter5 Connectivity ENWW Downloaded from ManualsPrinter com Manuals 6 Paper and print media e Understand paper and print media use e Supported paper and print media sizes e Custom paper sizes e Supported paper and print media types e Tray and bin capacity e Special paper or print media guidelines ry Load trays e Configure trays e Use paper output options ENWW Downloaded from ManualsPrinter com Manuals 73 Understand paper and print media use This product supports a variety of paper and other print media in accordance with the guidelines in this user guide Paper or print media that does not meet these guidelines might cause poor print quality increased jams and premature wear on the product For best results use only HP brand paper and print media designed for laser printers or multiuse Do not use paper or print media made for inkjet printers Hewlett Packard Company cannot recommend the use of other brands of media because HP cannot control their quality It is possible for paper to meet all of the guidelines in this user guide and still not produce satisfactory results This might be the result of improper handling unacceptable temperature and or humidi
227. tional memory can improve how the product handles complex graphics and improve download times it will not increase maximum product speed ppm ENWW Solve general problems 145 Downloaded from ManualsPrinter com Manuals Restore factory settings 1 Press the Menu button 5 2 Open each of the following menus Press the down arrow to highlight it and then press the OK button to select it a CONFIGURE DEVICE b RESETS c RESTORE FACTORY SETTINGS For more information see Resets menu on page 36 146 Chapter 10 Solve problems ENWW Downloaded from ManualsPrinter com Manuals Interpret control panel messages Control panel message types Four types of control panel messages can indicate the status of or problems with the product Message type Description Status messages Status messages reflect the current state of the product They inform you of normal product operation and require no interaction to clear them They change as the state of the product changes Whenever the product is ready not busy and has no pending warning messages the product displays the Ready status message Warning messages Warning messages inform you of data and print errors These messages typically alternate with the Ready message or other status messages and remain until you press the OK button Some warning messages are clearable If you set the CLEARABLE WARNINGS setting to the JOB option in the CONFIGURE DEVICE menu the next p
228. to EN12281 2002 218 Appendix D Regulatory information ENWW Downloaded from ManualsPrinter com Manuals Material restrictions This HP product does not contain added mercury This HP product contains a battery that might require special handling at end of life The batteries contained in or supplied by Hewlett Packard for this product include the following HP LaserJet P3010 Series Carbon monofluoride lithium 1 5g Location On formatter board User removable No X i ZE EERE For recycling information you can go to www hp com recycle or contact your local authorities or the Electronics Industries Alliance www eiae org Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where
229. ty levels or other variables over which Hewlett Packard has no control A CAUTION Using paper or print media that does not meet Hewlett Packard s specifications might cause problems for the product requiring repair This repair is not covered by the Hewlett Packard warranty or service agreements 74 Chapter6 Paper and print media ENWW Downloaded from ManualsPrinter com Manuals Supported paper and print media sizes Ef NOTE To obtain best results select the correct paper size and type in the printer driver before printing Table 6 1 Supported paper and print media sizes Size and dimensions Tray 1 Tray 2 and the Duplexer optional 500 sheet trays d dn and x models only Letter w w w 216 x 279 mm 8 5 x 11 in Legal a vV ue 216 x 356 mm 8 5 x 14 in Executive we we 184 x 267 mm 7 24 x 10 51 in Statement wm uw 140 x 216 mm 5 5 x 8 5 in 8 5 x 13 w w w 216 x 330 mm 8 5 x 13 in 3x5 we 76 x 127 mm 3 x 5 in 4x6 w 102 x 152 mm 4 x 6 in 5x7 v y 127 x 188 mm 5 x7 in 5x8 vs 127 x 203 mm 5 x 8 in 210 x 297 mm 8 27 x 11 69 in A5 s p 148 x 210 mm 5 83 x 8 27 in A6 s we 105 x 148 mm 4 1 x 5 8 in B5 JIS we w 182 x 257 mm 7 2 x 10 1 in B6 JIS v v 128 x 182 mm 5 0 x 7 2 in ENWW Supported paper and print media sizes 75 Downloaded from ManualsPrinter com Manuals Table 6 1 Supported paper and print media
230. uct non volatile RAM NVRAM that is used to store default settings page counts and similar data This feature does not affect data that is stored on a system RAM disk if one is used This feature does not impact data that is stored on the flash based system boot RAM Changing the Secure Disk Erase mode does not overwrite previous data on the disk nor does it immediately perform a full disk sanitization Changing the Secure Disk Erase mode changes how the product cleans up temporary data for jobs after the erase mode has been changed Additional Information For additional information about the HP Secure Disk Erase feature see the HP support flyer or go to www hp com go webjetadmin HP Encrypted High Performance hard disks This product supports an optional encrypted hard disk that you can install in the EIO accessory slot This hard disk provides hardware based encryption so you can securely store sensitive data without impacting product performance This hard disk uses the latest Advanced Encryption Standard AES and has versatile time saving features and robust functionality For information about ordering these accessories see Part numbers on page 201 Hardware integration pocket The product has a hardware integration pocket in which you can install a third party security device The pocket is on top of the product behind the control panel You can connect the third party device to the product by using one of the internal USB port
231. uct off and then on 6 Print another configuration page and verify that the new firmware datecode is listed Use FTP to upload the firmware through a browser 1 Make sure the Internet browser you are using is configured for viewing folders from FTP sites These instructions are for Microsoft Internet Explorer a Open the browser and click Tools and then click Internet Options b Click the Advanced tab c Select the box labeled Enable folder view for FTP sites d Click OK 2 Print a configuration page and note the TCP IP address 3 Open a browser window 4 Inthe address line of the browser type ftp lt ADDRESS gt where lt ADDRESS gt is the address of the product For example if the TCP IP address is 192 168 0 90 type ftp 192 168 0 90 5 Locate the downloaded RFU file for the product 6 Drag and drop the RFU file onto the PORT icon in the browser window amp NOTE The product turns off and then on automatically to activate the update When the update process is complete a Ready message displays on the product control panel Use FTP to upgrade the firmware on a network connection 1 Take note of the IP address on the HP Jetdirect page The HP Jetdirect page is the second page that prints when you print the configuration page NOTE Before upgrading the firmware make sure that any error messages are cleared from the control panel display 2 Click Start click Run and then type cmd to
232. ugh the startup sequence If an error message appears a DIMM might have been incorrectly installed See Interpret control panel messages on page 147 2 Print a configuration page see Print the information and show me how pages on page 108 3 Check the memory section on the configuration page and compare it to the configuration page that was printed before the memory installation If the amount of memory has not increased the DIMM might not be installed correctly or the DIMM might be defective Repeat the installation procedure If necessary install a different DIMM NOTE If you installed a product language personality check the Installed Personalities and Options section on the configuration page This area should list the new product language Save resources permanent resources Utilities or jobs that you download to the product sometimes include resources for example fonts macros or patterns Resources that are internally marked as permanent remain in the product memory until you turn the product off Use the following guidelines if you use the page description language PDL ability to mark resources as permanent For technical details see an appropriate PDL reference for PCL or PS e Mark resources as permanent only when it is absolutely necessary that they remain in memory while the product is turned on e Send permanent resources to the product only at the beginning of a print job and not while the produ
233. up alerts View product usage reports View product documentation Gain access to troubleshooting and maintenance tools Use HP Proactive Support to routinely scan your printing system and to prevent potential problems HP Proactive Support can update software firmware and HP printer drivers You can view HP Easy Printer Care software when the product is directly connected to your computer or when it is connected to a network Supported operating systems e Microsoft Windows 2000 Service Pack 4 e Microsoft Windows XP Service Pack 2 32 bit and 64 bit Microsoft Windows Server 2003 Service Pack 1 32 bit and 64 bit e Microsoft Windows Server 2008 32 bit and 64 bit e Microsoft Windows Vista 32 bit and 64 bit Supported browsers e Microsoft Internet Explorer 6 0 or 7 0 To download HP Easy Printer Care software go to www hp com go easyprintercare This Web site also provides updated information about supported browsers and a list of HP products that support HP Easy Printer Care software For more information about using HP Easy Printer Care software see Open the HP Easy Printer Care software on page 110 50 Chapter 3 Software for Windows ENWW Downloaded from ManualsPrinter com Manuals Software for other operating systems os Software UNIX For HP UX and Solaris networks go to www hp com support go jetdirectunix_software to install model scripts using the HP Jetdirect printer installer HP
234. ures ENWW Downloaded from ManualsPrinter com Manuals 8 Print tasks e Cancel a print job Use features in the Windows printer driver ENWW Downloaded from ManualsPrinter com Manuals 99 Cancel a print job NOTE It can take some time for all printing to clear after you have canceled a print job Stop the current print job from the control panel 1 Press the stop button on the control panel 2 Press the down arrow to highlight the CANCEL CURRENT JOB option and then press the OK button Stop the current print job from the software program When you send the print job a dialog box appears briefly on the screen giving you the option to cancel the print job If several requests have been sent to the product through your software they might be waiting in a print queue for example in Windows Print Manager See the software documentation for specific instructions about canceling a print request from the computer If a print job is waiting in a print queue or print spooler delete the print job there 1 Windows XP Windows Server 2003 and Windows Server 2008 using the default Start menu view Click Start click Settings and then click Printers and Faxes Or Windows 2000 Windows XP Windows Server 2003 and Windows Server 2008 using the Classic Start menu view Click Start click Settings and then click Printers Or Windows Vista Click Start click Control Panel and then in the cate
235. utton 5 2 Open each of the following menus Press the down arrow to highlight it and then press the OK button to select it a CONFIGURE DEVICE b W O c EMBEDDED JETDIRECT MENU d TCP IP e IPV6 SETTINGS f ADDRESS g MANUAL SETTINGS h ENABLE i ON j ADDRESS 3 Use the numeric keypad or press the up arrow a or the down arrow to enter the address Press the OK button amp NOTE If you are using the arrow buttons to enter the address you must press the OK button after entering each character 4 Press the up arrow a or the down arrow to select the stop character Press the OK button 5 Press the Menu button to return to the Ready state ENWW Network configuration 69 Downloaded from ManualsPrinter com Manuals Disable network protocols optional By factory default all supported network protocols are enabled Disabling unused protocols has the following benefits e Decreases product generated network traffic e Prevents unauthorized users from printing to the product e Provides only pertinent information on the configuration page e Allows the product control panel to display protocol specific error and warning messages Disable IPX SPX AppleTalk or DLC LLC NOTE Do not disable IPX SPX in Windows based systems that print through IPX SPX 1 Press the Menu button 2 Open each of the following menus Press the down arrow to highlight it and then press the OK butto
236. with a universal serial bus USB cable an Ethernet cable or a wireless connection Open the HP Printer Utility Mac OS X V10 3 or Mac OS X V10 4 1 Open the Finder click Applications click Utilities and then double click Printer Setup Utility 2 Select the product that you want to configure and then click Utility Mac OS X V10 5 1 From the Printer menu click Printer Utility Or From the Print Queue click the Utility icon eet ENWW Software for Macintosh 57 Downloaded from ManualsPrinter com Manuals HP Printer Utility features The HP Printer Utility consists of pages that you open by clicking in the Configuration Settings list The following table describes the tasks that you can perform from these pages Item Description Configuration Page Prints a configuration page Supplies Status Shows the device supplies status and provides links for online supplies ordering HP Support Provides access to technical assistance online supplies ordering online registration and recycling and return information File Upload Transfers files from the computer to the device Upload Fonts Transfers font files from the computer to the device Firmware Update Transfers updated firmware files from the computer to the device Duplex Mode Turns on the automatic two sided printing mode Economode amp Toner Density Turns on the Economode setting to conserve toner or adjusts t
237. ws default user name To provide a different user name click Custom and type the name Specify a name for the stored job a In the Job Name area click Automatic to use the default job name To specify a job name click Custom and type the name b Select an option from the If job name exists drop down list Select Use Job Name 1 99 to add a number to the end of the existing name or select Replace Existing File to overwrite a job that already has that name Obtain support and product status information To perform the following tasks open the printer driver and click the Services tab How dol Steps to perform Obtain support information for the product and order supplies In the Internet Services drop down list select a support online option and click Go Check the status of the product including the level of supplies Click the Device and Supplies Status icon The Device Status page of the HP embedded Web server opens 104 Chapter 8 Print tasks ENWW Downloaded from ManualsPrinter com Manuals Set advanced printing options To perform the following tasks open the printer driver and click the Advanced tab How do I Steps to perform Select advanced printing options In any of the sections click a current setting to activate a drop down list so you can change the setting Change the number of copies that are printed Open the Paper Output section and then enter the number of copies to print If y
238. you change the link setting 100TX HALF network communications with the print server and network product might be lost 100TX FULL AUTO The print server uses auto 100TX AUTO negotiation to configure itself with the highest link speed and communication mode 1000TX FULL allowed If auto negotiation fails either 100TX HALF or 10T HALF is set depending on the detected link speed of the hub switch port A 1000T half duplex selection is not supported 10T HALF 10 Mbps half duplex operation 10T FULL 10 Mbps full duplex operation 100TX HALF 100 Mbps half duplex operation 100TX FULL 100 Mbps full duplex operation 100TX AUTO Limits auto negotiation to a maximum link speed of 100 Mbps 1000TX FULL 1000 Mbps full duplex operation Resets menu Use the RESETS menu to reset factory settings disable and enable sleep mode and update the product after new supplies are installed To display Press the Menu button select the CONFIGURE DEVICE menu and then select the RESETS menu NOTE Values that have an asterisk are the factory default values Some menu items have no default 36 Chapter 2 Control panel Downloaded from ManualsPrinter com Manuals ENWW Item Sub item Values Description RESTORE FACTORY Clear the page buffer remove all SETTINGS perishable personality data reset the printing environment and return all default settings to factory defaults SLEEP MODE OFF

HP LaserJet Enterprise P3015 User Guide Manual

Contents

Download Pdf Manuals

Related Search

Related Contents