Help Desk Manual with FAQs
Contents
1. Solution Open and close front cover If head does not cycle check to be sure lid open sensor plunger is operation cor rectly If plunger is correct replace PCB O Problem Can t communicate with printer Solution Verify interface cable is connected properly to host and printer be sure PCL mode and printer settings are set to match system P Problem Form Will not Feed Solution Place form in printer verifying the form is in the form edge sensor on chassis Left LED light should turn green when form is present If not clean any dust etc from sensor If light still does not turn green replace PCB Symptom Action No Power Lig ht Check the power supply to make sure it is plugged in and the printers power switch is turned on amp printer will not function Check the connector on the back of the printer and the cord connection to the power brick If connected to a UPS check the UPS to make sure it is powered and working If the above actions do not correct the problem the printer should be checked out by a trained technician Feed paper if light does not go out than printer should be Paper Light On RedPowerLightOn Z o o e Power light is Red not Green and printer will Power off the printer Remove the paper roll Using Low Pressure not respond Canned Air spray out the areas around the sensors Inspect for debris worn part breakage or obstruction e Compensator Assembly e Print Head Carrier Ink Cartridge2. will appear Press the feed button until the 9600 parameter appears then wait 5 seconds for the next option The Stop Bits parameter will appear Wait 5 seconds and the next Menu Item will appear Parity Options Wait 5 seconds and the next Menu Item will appear Flow Control Options Press the Paper Feed Button The currently selected Flow Control Option Hardware will appear Press the Paper Feed Button until the Software parameter appears then wait until the printer goes through the rest of the menus and prints off the configuration Report Check the New Report with the old to make sure the setting are now correct Printer Configuration Options Serial Number Main Firmware Revision CRC Boot Firmware Revision CRC Printer Control Language Font PCL Diag Mode Auto LF Soft Fault Recover Font Font Quality Intl Char set Code Page Receipt LPI Validation LPI RS232 Serial when used Baud Rate Data Bits Stop Bits Parity Flow Control USB when used Hardware Memory Tallies Descriptor Validation Clamp Form Insert Wait Paper Low Sensor Ink Status Reset Document Stop Column Alignment Half Speed Full Speed Installed RAM Installed ROM Total User Flash Flash Logos Flash Fonts Flash Macros Flash Raw Data Total User Ram Ram Logos Ram Fonts Ram Macros Printed Lines Dot Count Validation Opens Feed Distanc
3. DUCED OR USED EXCEPT AS AU MANUFACTURE MAINTENANCE AN TLA ASSY 3 5300 PERTECH EQUIPMENT TO WHICH IT PERTAINS aa H Some Item Number Item Description Item Number Item Description 108628001A 101 MECH ASSY I J VAL amp RECEIPT 108635001A CASE TOP REAR ASSY BLACK 100261046 0 00 102 ADHESIVE TORQUE SEAL PURPLE 108535010C CASE BOTTOM BLACK 100173240 SCREW WASHER 100173386 105 SCREW 6 32 X 188 PH FLAT 100173384 SCREW SHOULDER 100239002 104315006A 107074008 1084693005 1 00 126 6 Parts Inspection a Pressure Roller Validation seals Make sure purple loctite seal is not broken b Compensator assembly Compensator should have pressure on the validation roller Pushing lightly on the indicated area to test for spring failure c Printhead Assembly Ink Cartridge Holder Ribbon Head Connector d Case Parts The case is a durable plastic that should be inspected for missing feet cover latches that are broken or have become disengage from their seats The later is usually a indication that the printer has been dropped Addtiionally the paper roll cover should move freely and fit flush into the rear cover mold Case Latch Points g Paper Feed Assembly Paper Feed Button should engage the activation switch on the chassis h Document stop The Document stop is a virtual stop that is raised to the specific height that it is set for in the printers
4. Print Zone Left Justify saa Right Justify 3 Inches Print Zone lt 2 Inches for 6 Check gt Right Edge of Form Aligned with Right Edge of Receipt Retail Endorsement To center justify check in print zone docu ment guide is 2 625 from dot column 1 ra Dot column 1 Dot Column 400 3 Inches Print Zone lt 2 Inches for 6 Check zs 1 75 Document Stop Print field is 2 5 Wide Center Justify 3 25 Inches 3 Inches Print Zone 1 Inch lt 2 Inches for 6 Check 1 75 Document Stop Print field is 2 5 Wide Left Justify Bank of First Deposit BOFD Endorsement A470 bit print field is larger 72 3 Inches Print Zone lt 2 Inches for 6 Check zs 1 75 Document Stop rint field is 2 5 Wide Right Justify 3 5 Inches 3 Inches Print Zone lt 2 Inches for 6 Check gt 1 75 Document Stop Print field is 2 5 Right Justify mm 2 75 Inches 1 75 Document Stop Print field is 2 5 Wide gt Right Justify 1 Inch 2 75 Inches Right Edge of Form Aligned with Right Edge of Receipt BOFD Endorsement Effective print area in Endorsement zone is 1 75 wide Note The Print Field is 2 5 wide Left Justification will overlap into the 1 right zone Right Justification will overlap into 3 left zone Document Guide Installation The Document Guide is a clip in durable plastic part that attaches to the printe
5. e Sensors If the Status Light remains red after the above procedure see Fault Mode Diagnostics section A Steady red light and jerky head Check the print head carriage and drive belt Press the paper feed button for Fault Mode Diagnostics If this action produces no results printer may have a control board failure or DC motor failure Symptom Action Fault Mode Dia e nostics The printer will remain in fault mode until the power is cycled Mechanical Error Check for paper jam Carriage is stuck Wiper engage disen gage Clamp Functionality RAM ERROR Problem with PCB or Firmware Program Error Firmware Error Problem with PCB or Firmware Dirty Sensor Failed sensor Control Board problem Symptom Action Green Power Light On 0 Paper wont feed when pressing paper actua Lower actuator arm is not engaging the feed switch or feed switch tor Arm is not working Check arm by switch to see if it is obstructed If not printer needs to be checked out by a trained technician Double printing Weak Stepper Motor or bad Stepper Motor Gear Tight rewind spring Firmware PCB Vertical lines on validation test ticket Dirty Validation Roller Wobble messy wavy crooked characters Column Alignment Carriage Drive assy adjustment Illegible Garbled Print Check the application settings printer configuration and the port settings for compatibility Communication Settings Ink cartridge Nozzle Plugged replace Cartridge No
6. Connector Cable Locking Ripple Voltage 250mV Peak To Peak Mechanism Inrush Current 30A 115Vac 40A 230Vac Efficiency 60 Minimum 75 Typical PROTECTION Over voltage 25 6Vdc TO 30Vdc Short Circuit Auto Recover Upon Removal Of Short APPROVALS Safety Marks UL CSA or CUL CE TUV EMI FCC Part 15 Class B Both Radiated And Conducted PHYSICAL AC Plug On Wall Mount Adapter DC Cord Length 1830mm 6 FT DC Plug 3 pin Locking Mini Din See Pinout Above Paper Loading E Paper and other printer consumables may be purchased from Pertech by calling 1 800 800 6614 Roll paper must be 3 0 inches wide 03 inches 762mm with a maximum diameter of 3 5 inches 88 9mm Ink Jet 535X receipt printers can accommodate 1 paper ply Impact 537X receipt printers can accommodate 1 or two paper plys The minimum inside core diameter is 5 8 inches 15 875mm Inserted forms allow for one original plus 2 additional copies this includes the receipt roll paper if used Minimum form size is 5 5 inches by 2 75 inches 139 7 by 69 9mm with thickness between 0015 to 0047 inches 0381 1194mm for 2 ply s 0026 0047 for iply 066 1194mm Total media thickness allowed is no more than 012 inches 305mm includes the receipt To load paper the power must be turned ON Refer to the pictorial paper loading instructions in the Paper Roll Cover or Follow the instructions on this page Failure to load paper correctly may result in a pap
7. OD NM W N ve Adee BE ae bal USB 2 0 Interface The USB cable may be attached or detached when the system is on When Using the USB interface the Win dows Operating System will automatically install the USB port driver Pertech has available printer drivers at www pertechresources com esst USB USB Cable Part Number 106356011 Pin 1 EOT VCC Pin 2 D Pin 3 D Pin 4 GND Pin 3 GND Pin 6 GND Warning When Hot Swapping USB cable make sure that cable is installed into the correct connectors or damage to the printer could result Power Supply To avoid damage to the printer connect the Power Supply last 1 Make sure the printer power switch is off 2 Plug the Power Supply Cable into the printer The power supply cable connector has a locking mechanism to ensure that the cable stays fastened to the printer When removing the cable release the locking mechanism by pulling the mechanism away from the printer 3 Plug the Power Supply Cable into a grounded outlet 4 Turn the power switch on The Power LED on the front of the Printer will illuminate to green Ink Jet 535X Power Supply INPUT Input Voltage 90Vac To 255Vac lt 5Arms At 90Vac 47Hz To 63Hz Input Current Input Frequency OUTPUT Output Voltage 24VDC Output Current 625A Minimum No Minimum Rated Output Power Load Regulation Line Regulation Load Required Pin 1 4 24V Pin 3 Empty 15 Watts Minimum 5 1
8. Print amp Print Quality Issues Check e Cartridge e Interface Cables e Communication Settings e Compensator Spring e Compensator drive e Print Head cable attached to main board connector head se cure in the print head carrier Inspect print head for debris or print head obstruction e Compensator Assembly loose broken sl d Open Switch Will the printer do a self test Validation issues ee Printer prints when the Power is turned On even Spray air in the validation slot and make sure no paper pieces or debris though a form is not inserted are blocking the from in sensor Validation Clamp closes but ticket wont ad Adjust Document Stop Check Validation Roller to compensator vance out of Val slot rollers for gap C 5300 Printer Problem Survey Date Company Name Contact Model Number Serial number Customer Indicated Problem Symptom What has changed with the system before the failure What was happening before the issue occurred What has been done to resolve the issue What is LED Status See Trouble Shooting Section for help in Issue identification Power Indicator on front of printer is RED GREEN OFF If red determine error code LED Error Code Action Taken Resolution Paper Indicator on front of printer ON OFF Action Taken Resolution LED Status is Green and Paper is OFF Action Taken Perform Self test Firmware Rev Number Attached Configuration lf have more than one printer and
9. This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Information to the User This equipment must be installed and used in strict accordance with the manufacturer s instructions However there is no guarantee that interference of radio communications will not occur in a particular commercial installation If this equipment does cause interference which can be determined by turning the equipment off and on the user is encouraged to contact Pertech immediately Pertech is not responsible for any radio of television interference caused by unauthorized modification of this equipment or the substitution of attachment or connection cables and equipment other than those specified by Pertech The correction of interferences caused by such unauthorized modification substitution or attachment will be the responsibility of the user Industry Canada This Class B digital apparatus complies with Industry Canada Standard ICES 003 Cet appareil num rique de la classe A est conforme a la norme NMB 003 d Industrie Canada Important Information to the User In order to ensure compliance with the Product Safety FCC and CE marking requi
10. of the form in sensor The Document Stop must be adjusted to its downward position or all of the configuration information may not be printed on the ticket Adjustment of the Document stop should only be changed when the form size changes If a Configuration Self Test is needed it is best to use the Journal mode test Configuration Self Test The configuration self test is initiated by holding the paper feed button down for approximately 4 seconds on power up This test is useful to determine the default configuration of the printer and prints the revision and mark numbers of the firmware and printers settings Additionally Tally are printed on the bottom of this test for number of printed lines Dot Count Cover Opens This information can help in diagnosing issues related to use Extended Self Test The extended self test is initiated by holding the paper feed button down for approximately 4 seconds on power up After the Configuration Self Test prints the user is prompted to Press paper feed to change configuration letting this option pass the printer will then prompt to Press paper feed to enter print test Pressing the feed butt will result in a rolling ASCII pattern printing This test prints the printable characters in the character set and is useful to verify print quality across the entire print field Burn In Self Test The burn in self test in initiated by turning the power switch on while the paper feed button is depresse
11. that the NULL MODEM cable is connected to the port selected by the printer driver Verify that the baud rate par ity data and stop bits match If the printer is on and connected but the 53xx icon displayed in the Printers and Faxes dialog box is grayed out right click on the 53xx icon and check Use Printer Off Line Try sending the print job again Always remember to cancel the documents that fail to print C When using a RS232 port and clicking on Update Printer or Print Windows 2000 or XP displays a message that says the port is not available but no other applications are run ning Verify that a printer driver is not using the same COM port Open control panel printers or printers and faxes in Windows and select the properties right click on the printer icon for each installed printer Select the ports tab If the current checked port for any installed printer matches the COM port that is being used with the configuration utility you will need to select another port for the printer driver This only needs to be done while the configuration utility is being used After the printer is configured set the printer driver port back to the correct COM port D Utility does not communicate with USB connected printer If using Windows 98 SR2 you may need to contact Pertech Resources for Microsoft s USBPRINT SYS driver Win dows ME 2000 and XP already include this driver If you have a Printer Driver for Windo
12. 00629011 Die VE 100629012 Cables Call 1 800 800 6614 Description Part Number 5300 Printer RS232 Serial Cable oo ceeccceeceeeeeceeeseeeeeeeeeseeeeeeeeeees 106356010 5300 Printer Certified USB Cable 6 00 ccccccccceeeeeeeeesseeeeeeeesaeeeeeeeeanees 106356011 5300 Printer Certified USB Cable 0 106356014 5300 Printer A470 Serial Interface adapter 106356013 Documentation Call 1 800 800 6614 or downloadable at www pertechresources com Title Part Number 5300 Printer Setup Guide eaa a 220322 5300 Printer Users Guide 220321 5300 Printer Service Manual cccccccceccececcececcececcececcececeusueceeneceeeeees 220223 Parts Information Manual IM 220324 LED Mode Indicators The 5300 series printers are equipped with two color led indicators that identify Paper Error Ink Low Form In and Power On conditions Status Left LED Right LED Power On Off Green Insert form Blink Green Current Status Form is in Green Current Status Error Off Red Ink Low Current Status Blink Amber Ink Cartridge Out Current Status Amber Paper Out Blink Red Current Status Cover Open Current status Blink Green Power On Insert form e owe Form is in EECH Ink Cartridge Out SEKR Paper Out e np Ps Cover Open LED Error Fault Mode Diagnostics The printer will enter a Fault Mode and will not operate when certain failure conditions are encountered Confirmation of this condition can be accomplished by the host
13. 5351 Series Printer Technical Support Documentation Disclaimer Information in this document is subject to change without notice Consult your Pertech sales representative for information that is applicable and current Pertech reserves the right to improve products as new technology components software and firmware become available No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose with out the express written permission of Pertech Copyright Copyright 2007 by Pertech Resources Inc Riverton Wyoming USA All rights reserved Printed in USA Confidential Unpublished Property of Pertech Resources Inc Trademarks PERTECH is a registered trademark of PERTECH RESOURCES INC Other trademarks and registered trademarks are the property of their respective holders Web site http www pertechresources com Federal Communications Commission FCC Radio Frequency Interference Statement Warning Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment
14. al Error most likely compensator wiper problem Dash Dot oo Ram Error Dash Dash Program Error Firmware Error Clamp VE wiper engage and disengage Failed sensor control board problem mechanical problem or dirty sensor The later has proved to be the most common and can be resolved by cleaning paper dust and other debris from the sensors and code wheel Failures diagnosed with error codes indicating a problem with the firmware or control board The printer will remain in FAULT Mode until the power is cycled or the printer is reset with a immediate reset command Validation and Document Guides Validation Print Fields The 5300 series printer has 2 5 inch wide print field The validation print field height is adjustable from 17 to 1 75 inches This can be done via the configuration utility or the one button setup An inserted form can be manually aligned or a optional document guide can be attached to provide a fixed right side stop for the inserted form The drawings be low indicate the typical print positions for a 2 3 4 X form The highlighted area is the print field width and Maximum height Note The one button set up only has three selectable document stop settings Using the Configuration Utility the document stop can be adjusted to any desired print field height within the param eters specified above See Configuration and Diagnostics section of this manual for available options To 2
15. are Flow Control Software USB when used Descriptor Model Number Hardware Mechanism Model JRNL VAL Validation Clamp Closed Paper Low Stop Disabled Ink Status Reset Automatic Document Stop 1 75 inches Column Alignment Half Speed X Full Speed X Tallies Printed Lines Dot Count Validation Opens Feed Distance Hours On Flash Updates Cover Opens Diagnostic 0 A 0 Configuration Report to follow Configuration Example Configure the RS232 Serial parameters for the printer using the configuration menu Current Param eters 9 Data Bits 8 Press and hold the Paper Feed Button and then press the Power Switch to turn the printer on Release the Paper Feed Button after 4 seconds for the configu ration report to begin printing At the end of the configuration report the printer will prompt Press Paper Feed to Change Configuration Press the Paper Feed Button The Setup instructions will print and prompt to PRESS THE PAPER FEED BUTTON NOW TO REJECT THE CURRENT CONFIGURATION AND CONTINUE WITH THE PRINTER SET UP Press the Paper Feed Button The First Menu Item will appear Printer Control Language Wait 5 seconds and the next Menu Item will appear Font Wait 5 seconds and the RS232 Serial When Used Menu will ap pear Press the Paper Feed Button The Baud Rate Options will appear Press the Paper Feed Button The currently selected Baud Rate 57 6K
16. configuration To adjust the stop you can use the configuration setup procedures described earlier in this document i Power supply Make sure power supply pins are not bent and that the cable connector is locked onto the back of the printer The green power LED light on the front of the printer should be lit If the Green light is on and you still have questions on the power you can have the power supply tested by a certified electrician Another way to test is to attach power supply from another printer that is known to be working f Sensors Lid Open Switch Paper Out Sensor With Lid Open switch inactivat Located in the paper path below visibility ed cover open Led on front Use Operational Test to verify working of printer will Flash Form In Sensor Carriage Home Sensor Keep free from dust and debris Keep free from dust and debris If form in sensor is not working a inserted If carriage stalls and error light occurs the form will not be recognized Fault mode sensor may need to be replaced Sensor error will occur mounted on PCB j Paper Mandrel Make sure the paper mandrel spins freely with no paper installed Make sure the mandrel in seated on both sides in the mounting slots Paper Mandrel Seats k Interface Cable Check the cable to make sure no Pins are bent or the cord is not cracked or damaged Operational Test Procedure 1 Power supply Check the power supply connectors and cable for any dama
17. criptor Model Number Hardware Validation Clamp Form Insert Wait Paper Low Sensor Ink Status Reset Document Stop Column Alignment Half Speed Full Speed Closed 1 Min Enabled Automatic 1 75 Inches Note Validation Only printers do not have this feature Memory Installed RAM Installed ROM Total User Flash Flash Logos Flash Fonts Flash Macros Flash Raw Data Total User Ram Ram Logos Ram Fonts Ram Macros Note If Ink Status Reset is set to Manual first option to print will be Press feed to Reset Ink Tally Press paper feed to change configuration Tallies Printed Lines Dot Count Validation Opens Feed Distance Hours On Flash Updates Cover Opens SET UP INSTRUCTIONS PRESSING THE PAPER FEED BUTTON WHILE THE GREEN LIGHT IS FLASHING WILL REJECT THE LAST PRINTED PARAMETER IF THE BUTTON IS NOT PRESSED WITHIN 5 SECONDS THE PARAM ETER WILL BE ACCEPTED AND THE NEXT SET UP Diagnostic OPTION WILL BE LISTED 0 Press paper feed to change configuratio PRESS THE PAPER FEED BUTTON NOW TO REJECT THE CURRENT CONFIGURATION AND CONTINUE WITH THE PRINTER SET UP A Entering the co the printer prints the Set Up Instructions and prompts the user to press the feed button to reject the current settings IOUT att node Press paper feed to enter print test 3 Otherwise wait 10 seconds and you can choose to enter an Extended Print Test After this test or Ignoring this opti
18. curate Feel free to contact us with any comments concerning this manual Pertech assumes no responsibility for errors Where to Get Additional information The following publications contain more information about the 5300 series printer Contact your Pertech sales repre sentative to obtain additional copies of this Manual or any of the publications listed below Title Part Number 5300 Printer Setup Guide 220322 5300 Printer Users Guide 220321 5300 Printer Service Guide 220323 9300 Printer Programming Manual A470 220282 5300 Printer Programming Manual ACL 220320 9300 Printer Programming Manual D0214 220284 5300 Printer Programming Manual ZC 5999 5979 220285 5300 Printer Programming Manual ZC 2979 220286 5300 Printer Programming Manual ZC 1939 2059 220325 coe Available Models a 5351 Ink Jet Receipt Independent Validation VU 5354 Ink Jet Validation Only 5371 Impact Receipt Independent Validation 5374 Impact Validation Only Ordering Paper and Supplies BEER The following section lists the paper and supplies available for order In addition to paper and ribbons parts service and repair may be obtained by calling 1 800 800 6614 Paper Call 1 800 800 6614 Paper Part Number Ink Jet 5351 One PNV saat hc See 103292057 Impact 5371 RUE eege ee eects nce 103292062 TWO EE 103292061 Cartridge s Call 1 800 800 6614 Description Part Number Ink Jet 535X Bla EE 108541001 Impact 537X SE Te EE 1
19. d Remove and repeat installation if this should occur Connections _ _ _ The 5300 comes with two communication interfaces RS 232 Serial and USB Additionally the printer has a cash drawer port and a three pin mini din power coupling The RS 232 interface connector is a DB9M connector and requires a Null Modem Serial cable for standard PC to printer connections The USB Interface uses a standard USB 2 0 cable for standard PC to printer connections A single tele jack port provides a cash drawer interface capable of running two cash drawers An external Class 2 Power Supply provides 15 watt Min output to the printer All connec tors are located on the back of the printer in the order listed below Connecting the Cables Caution Be sure the power switch is turned off before connecting cables The host computer should be turned off before connecting any cables USB Serial Cash Drawer RS232 Serial Interface 1 Make sure the host computer and printer are turned off 2 Attach the cable to the DB9 Male connector on the back of the Printer 3 Attach the cable to the DB9 Male connector on the back of the PC 4 Tighten the connector screws to secure the cable and ensure a solid connection RS 232 Interface Connection Printer Computer DB 9M DB 9M Pin Pin 1 NIC 1 N C 2 RXD 3 TXD 4 DTR 5 SIG GND 6 DSR TTL FORM IN 7 RTS 8 CTS TTL LOW PAPER 9 N C N C Serial Cable DROE DB9F Part Number 106356010
20. d and the front cover is open When the paper feed button is release and the front cover is closed the Burn in Self Test will begin Once the rolling ASCII printing pattern begins it will continue for 48 cycle At the end of each cycle the validation clamp will open and close several times This test prints rolling ASCII characters followed by repeated clamp actuation and form feed roller activity The printer will be inactive for about 18 minutes before starting over with the next extended self test This sequence will continue until the power is interrupted a paper out condition is encountered or 48 blocks have been printed The complete test will consume a full roll of single ply and about 16 hours of time This test is useful to ensure the printer functionality and validation clamp actuation It also provides an opportunity for intermittent failures recur and can screen for infant mortality when new electronic components have been installed Printer Inspection and Testing Data Sheet Testing Individual Test Date Test Location Accepted Failed Notes Model Number Revision Number Serial Number Environmental Conditions a Kee Ke BE SE le BE E Lee Pressure Roller validation a Seals Compensator assembly i Printhead Assembly i E Ribbon Feed Assembly Case Parts ES ae Paper Feed Button re E Sensors a ae Paper Feed Assembly a Document Stop i ie Power supply a Paper Mandrel a Interface Cable WE NEE Dees le Dech RG e
21. e Hours On Flash Updates Cover Opens Diagnostic kkkkkkkk k kk kkk kkkk k kk kkk kkkk ACL Language Standard Print CR CR Automatic Standard Draft USA 437 USA 6 Lines Per Inch 6 Lines Per Inch 57 6K 8 bits 1 bit None Hardware Model Number Closed 1 Min Enabled Automatic 1 75 Inches OOOO OO 0 Press paper feed to change configuration Options for ACL Compatibility Mode Hex Dump CR LF Host Controlled Enhanced 5 7 8 LPI 5 7 8 LPI 1252 Latin 9600 19 2K 38 4K 8 BIT 2 Bit Even Software Odd Serial Number 1min to 15min Disabled Manual 1 63 1 46 Inches A470 Language Mode 1 D0214 Mode 2 ZC2979 Mode 3 ZC5979 Mode 4 ZC1939 Mode 5 ZC2059 Compressed Expanded 863 Canada French Germany France Italy Spain Denmark Sweden Japan Norway Denmark II Inspection amp Testing Test results should be recorded on a data sheet for each printer and should accompany the printer A sample data sheet is include at the end of this Section Visual Inspection The purpose of the visual inspection is to determine if the printer is within its product life or if the printer is missing parts has broken parts or needs to be updated Determine Model Numbers Determine Printer Revision Number Determine Printer Date Determine Serial Number Parts Identification Parts Inspection The parts listed below should be visually inspected for wear breakage b
22. ech WE E E eet Kee le le le Ooo o Operational Testing Power supply Paper Out Load Feed Lid Open Switch Validation Ink Low Out Validation Self Test Configuration Self Test Extended Print Test Burnin Self Test Printout Results lt CG c 5 G D O a O 5 Application Interface Test Trouble Shooting Trouble shooting information should be recorded on the accompanying 5300 Printer Problem Survey lo cated on at the end of this section Trouble Shooting procedure should begin with the identification of the customer printer and customer issue Follow the chart below for trouble shooting information Many printer issues can be easily solved without having to have the printer serviced by a technician Below is a table of Issues that will help identify and resolve many of these issues Additionally If you have more than one printer and one printer is performing correctly Swap printers to see if the system or printer has the Problem Swap cable to see if the cable is the problem Compare the configurations between the two printers NOTE Actions listed are possible solutions to a symptom and do not reflect all possibilities for a specific symp toms solution ustomer Information Printer Information ssue Identification y Amber Light On NO Power Light Red Paper Light reen Power Light No Print and Print Qual ity Issues Validation Issues Other Issues isual Inspection D Error am
23. eeeaeeeeneceneeseeeteneeeneeaseess 27 Ts HPOWCF ele EE 27 2 Paper out Paper Load Paper Feed Button 27 3 WHI OPEM OWIE BEE 27 A Nalidatioi BEE 28 T Eo eae D W AEE EE E S ln te E ES 28 Printer Resident 1 LE EE 29 Printer Inspection and Testing Data Sheet ccccccsesseeeeeseeeceeneeeeeneeseeseessaeeenenenes 30 Tree SIN OO CIN G eer eebe beet 31 Trouble Shooting General ISSUES cccccececeeeceeeeeeeeeeeeaeeeeeaeeeeeseeseeseeeeeeeaeeeeesaeeseaeeeeas 32 Fault Mode RE e Le E e 34 Mechanical ee EE 34 E RS Ee EE 34 Program Error Firmware Error EE 34 FIORE CN SOM LOR EE EE 34 INO POW GI GONE EE 34 Paper LONT ON sasess tive eee ee eee Sane niin eae reed ae Reh eats 34 Keele EE 34 Green Power HONTO Messiasta e RE aa 35 No Print amp Print ET RE 35 Validation WEE TOR ve a 35 EE 35 5300 Printer Problem Survey cc ccccccsseeecssseeceseeeeeseeeeeeseeeeeneeeeeseeeeeaneessnneessoneessenneess 36 Preface This manual has been written to help you Install and Operate your Pertech 5300 Series Printer Feel free to contact us if you need further assistance after reading this manual Please see the Troubleshooting Printer Problems section of this manual and determine the complete part number of your printer prior to calling Pertech provides technical support Monday through Friday from 8 00 AM to 5 00 PM MST at 307 856 4821 Every effort has been made to insure the information in this manual is complete and ac
24. er dust away from paper out sensor lens located at the back of the compensator assembly If clean verity paper is able to get to the sensor and be seen J Problem Column alignment is off Solution Loosen screw on belt tension plate and allow extension spring to tighten belt fully before re tightening the screw Loosen carriage motor drive motor screws and bias motor for full gear engagement Clean rear stringer and apply a small amount of NYE grease to stringer cycle cartridge black and forth across the stringer to distribute grease K Problem Forms Skew Solution Verify the form path is free of obstructions If skew still exists adjust MLV Validation pressure rollers for even pressure on each side of roller If roller pressure is adjusted you mist re adjust ink cartridge gap to print bar and then wiper gap L Problem Light Print Drop Outs Solution Replace ink cartridge If still not printing well verify cartridge fits in holder correctly and connects to flex circuit If still not working problem maybe PCB Change PCB M Problem Printer Cycles print cartridge and then goes into fault mode red light comes on in right LED position Solution Run diagnostic code flashing LED by holding paper feed button down while printer is in fault condition Refer to diagnostics code to help identify potential problem N Problem After turning printer of with front cover closed the cartridge does not cycle and both LED s toggle on and off
25. er jam To remove paper that has jammed 1 Open the Front Cover 2 Pull the paper backwards out of the mechanism If the paper will not remove pull the paper forwards out of the mechanism If needed cycle power to the printer and wait 5 seconds Drop roll into paper bucket so that paper comes off the bottom of the paper roll Insert the paper end into the paper feed actuator assembly The paper feed actuator will automatically feed the paper through the mechanism Close the paper cover lid paper loading is complete Correct Incorrect Cartridge Installation amp Replacement 1 Press the Power Switch to turn on the printer 2 Open the front cover The printhead cradle will move to an accessible position 3 If replacing print cartridge lift the print cartridge out and discard Skip this step if no print cartridge is installed Note Replacement ink jet print cartridge for your printer 108541001 Replacement impact print cartridge for your printer 100629011 Black 100629012 Purple D e 535X Ink Jet Specific Directions invent To reset the Ink Status LED Close and Re Open the Cover after Step 3 See INK STATUS RESET in Configuration section of this manual for available options 4 Remove the protective vinyl tape from replacement print cartridge Do not touch the Ink nozzles Do not touch or remove the copper contacts Do not Tap bang etc the ink cartridge on a hard surface Doing this can cause the ink cartridge t
26. essary to do this installation Pre Install 1 Open front cover Print head should move to right side compensator validation clamp position should be open Front cover can be removed or left on Front cover is removed in this document for viewing purposes 2 Turn power off and disconnect from power source 3 Remove interface and cash drawer cables 4 Remove ink cartridge Rear Cover Removal e To remove the rear cover there are 4 locking ap pendages that hold the rear cover in place Applying inwards pressure and pushing the case upwards on the front lower sides will release the two front appendages from the lower case a Once the front locking appendages are released the rear locking appendages can be released by ap plying pressure inside the paper bucket on the back edge of the case top SR Lift the rear cover off of the printer Document Drop Stop Placement Bend in Mylar DDS mer Ben Clean the installation area with an alco hol swab and peel the backing off the DDS With a pair of tweezers attach the DDS to the paper deflector assembly See PICTURES BELOW amp PREVIOUS PAGE FOR PROPER ALIGNMENT A f v T Reassemble amp Test printer If installed into Impact 537X model with compensator closed push print head left to right to be sure print head shield clears DDS A clicking noise will be heard if DDS is catching on the print head shiel
27. ge Connect the power supply to the printer and then to a power source Turn the printer on The green Power LED on the printer should light Pin 2 GND Pin 1 24V LT 3 Empty Connector Cable Locking Mechanism 2 Paper out Paper Load Paper Feed Button a Apply power to the printer turn the printer on switch to the on position the print head should cycle the paper Paper LED indicator should light Red and be blinking the power LED indicator should light green Caution when connecting the power to the printer the correct sequence is to connect the printer to the power supply and then connect the power supply to the power source b Load a paper into the printer paper should feed freely and straight c Press the paper feed button to verify functionality Feed Button Once paper is loaded Paper LED indicator should be off Printer Paper Out LED is ON Load a Roll of Paper Printer Paper Out LED is OFF 3 Lid Open Switch With the Lid Open Switch depressed apply power to the printer the print head should cycle and line up on left margin release the Lid Open Switch and the head should center Release the switch and the Green Power LED should blink Indicates Lid open switch is working Lid Closed LED is Solid Green Lid Open LED is Blinking Green 4 Validation sl Validation can be tested by using the your application or by using the configuration test described in the Printer Resident Tests section Additio
28. he installed cartridges life When this occurs the Ink Low Led will turn on and begin blinking it will not turn off unless it is reset To reset the ink the lid must be opened and the old cartridge removed If the configuration for the Ink Status Reset is set to Automatic default the cover is closed and then opened an additional time before the new ink cartridge is installed This will clear the blinking Ink Low LED The solid Amber Ink Low LED indicates that the cartridge has reached its Max dot count and should be out Note The printer will not stop printing at a Ink Low condition it will continue as if it had ink in the cartridge Printer Resident Tests There are four routines resident in the printer Each is initiated during power up with other specific action taken Confirm normal initialization prior to executing a self test by turning power on with the lid closed Listen for the mechanism to initialize then rase the cover and ensure the printhead centers Validation Self Test The validation self test in initiated by inserting a form in the validation slot and holding the paper feed button down for approximately 4 seconds on power up If the printer will not accept a form raise the cover and the compensator will open Insert the form and begin the in ita ion procedure above This test is useful to determine the default configuration for the printer and prints the firmware revision and settings It also confirms functionality
29. llation s certification and application requirements must be used Use of a power cord other than described here may result in a violation of safety certifications which are in force in the country of use Pertech Resources Proprietary Notice This drawing and or technical information is Proprietary to Pertech Resources Inc and is issued in confidence and may not be reproduced or used to manufacture anything without written permission from Pertech Resources Inc and is loaned for mutual assistance to be returned when its purpose is served Contents EE 5 Ordering Paper and Sup Egeter Eed 6 LED Mode Wat Te 7 Validation and Document Guides ccceececeeeeeeeeeeneceneeeeeeeeneceseeeneesenseeseseanesaneseaeesanesaneesneesones 9 Document Guide Installation scdcissectaicutneceacbahecaedendstenietecsetincels a aa a aO 10 Document Drop Stop INStallatiOn ivsni wisieidcivcceiesaeieussacewiatevseesnseh in ledantexwiecuatacnsuaasscawbesuesicensenseadeas 11 KREE 14 Paper LO AGING EE 16 Drive Belt Column Alignment Adjustment ccccesseeeeseeeeeseeneeseeseeeseeeesseaneeseanneesaeneesaases 17 COMTMOUP AU OR E 18 INSHECTION amp Testing eege EE 21 Visual Inspection ee EE 21 1 Determine Model Number 21 2 DETEFMINE REVISION ME 21 3 Determine Printer are 21 4 Determine Serial Number 21 9 Parts GenutiGall On EE 22 6 Pans EE EE 23 Operational Test Procedure cccccccccccseceseeteeeceeeeeeeeseeeta
30. nally a 5300 Pertech demo program can be supplied for testing purposes When the application uses the correct control codes to initiate validation the printer will open the compensator for a validation form to be inserted The Form LED will blink Green until a form is inserted The Form LED will stop blinking when the Form In Sensor detects a form When the form is detected the compensator will close and the document will begin printing and feeding out the top of the slot Dust and Debris are the most common kind of sensor error If the form in sensor gets a piece of paper in it will flag the sensor and create a form detect situation In many cases this will cause the application to fail due to conflicting information between the printer and the host It is best to keep the sensors clean and free of debris A regular maintenance with canned air at Ink Cartridge is recommended Waiting for Form Insertion Form Detected INK Low Out It is helpful to under stand just how the printer determines the Ink low and out conditions that are displayed by the LED s on the front of the printer The ink cartridge does not have the capability to tell the printer when it is running low The printers firmware counts the number of dots fired from the cartridge nozzles and records that information in Tallies See configuration test in Resident Print Test in next section The Dot Count Tally is used to determine when the printer has reached approximately 93 of t
31. o de prime resulting in reduced ink cartridge life or loss of cartridge 5 Push the print cartridge firmly angled down into the print cartridge cradle cradle latch will latch automatically 6 Close the front cover Warning Printer is shipped without the print cartridge installed When shipping or transporting printer remove the ink cartridge to prevent damage to the printer Ink cartridges should be shipped in original packaging only Drive Belt Column Alignment Adjustment WENNER Belt adjustment is usually not necessary but if the column vertical alignment is off the drive belt assembly should be checked The screw 1 Should be tight and the belt should not have any play in it To adjust the belt back the adjustment screw off enough so that the drive assembly is free to move Move the print head carrier to the left and then to the right and back to center Tighten the Adjustment Screw and check the column alignment via a printer resident test Column alignment can also be adjusted by using a configuration utility that Pertech Provides on our web site This method does not adjust the belt tension Belt Tension Adjustment Screw i E enee ee eene gie TTT AAA aaa Issues with column alignment can also be caused by loose Drive Motor screws The drive motor is not visible it is mounted under the printer chassis If loose you may notice a clacking noise check by moving the cartridge holder from left to right with the powe
32. on will return the printer to normal operation after 10 seconds B If you don t want to change an option wait for five seconds and the next option will print C After completing the Configuration Mode the printer prints the new configuration settings and stores them in non volatile memory Note Exiting setup early by turning the printer off will erase any changes made to the configuration You must complete the setup for changes to take effect 4 Extended Print Test Checks the printers vertical line alignment character fonts and pitches SET UP INSTRUCTIONS PRESSING THE PAPER FEED BUTTON WHILE THE GREEN LIGHT IS FLASHING WILL REJECT THE LAST PRINTED PARAMETER IF THE BUTTON IS NOT PRESSED WITHIN 5 SECONDS THE PARAM ETER WILL BE ACCEPTED AND THE NEXT SET UP OPTION WILL BE LISTED PRESS THE PAPER FEED BUTTON NOW TO REJECT THE CURRENT CONFIGURATION AND CONTINUE WITH THE PRINTER SET UP Printer Control Language PCL ACL Language Diag Standard Print Auto LF CR CR Font Font ACL Language Font Quality Intl Char Set Code Page Receipt LPI Validation LPI GLP RS232 Serial when used Baud Rate 57 6K Data Bits 8 Bits Stop Bits 1 Parity None Flow Control Hardware Baud Rate Options 9600 19 2K 38 4K 57 6K Baud Rate Baud Rate top Bit Options 1 Bit 2 Bit Stop Bits Parity Options None Even Odd Parity Flow Control Options Hardware Software Flow Control Hardw
33. on the DTR pin 8 or status with an RS 232 interface A Printer in fault mode will not feed paper when the paper advance button on the top cover is depressed nor will it execute commands other than immediate commands that are executed even when the printer is in a fault condi tion Immediate commands are high level commands that are typically executed prior to low level commands that are stored in the input buffer They are received and processed regardless of the printer s fault state or communica tions interface busy status ACL Control Language Immediate Commands See 5300 Programing Manuals for details on these and other Compatibility Mode available commands Immediate status transmission DLE EOT 10 04 Immediate recovery from fault DLE ENQ 10 05 Immediate peripheral pulse DLE DC4 10 14 16 20 Immediate printer reset DLE 10 40 16 64 pe The color of the Power LED on the front panel of the printer will change from Green to Red if a fault condition is en countered Depressing the paper feed button on the printer cover will cause the printer to enter diagnostic mode This will cause the LED to flash a 3 bit code to define the specific reason the printer entered Fault Mode The error code is followed by a delay before being repeated The diagnostic code will toggle the DTR line and flash the Red LED if the RS 232 interface is selected It will toggle the fault line and flash the green led if parallel interface is selected CCE Mechanic
34. one printer is performing correctly Can swap printers to see if cable or system is issue Can swap cable to see if cable is issue Can check the dip switches between the two for a comparison Resolution Check the following Paper Loaded Correctly Sensors Power Supply working Paper Jam Visual Inspection completed Configuration Operational Test completed Document Stop Amber Pertech Technical Support Pertech provides Technical Support for this product by calling 307 856 4821 between the hours of 8AM to 5PM Monday through Friday MST or by submitting a Support Inquiry at the Pertech web site www pertechresources com under the service support section The Model Number Revision Date and Serial Number can be located on the Label at tached on the bottom of the printer Please have this information available when you contact Pertech MODEL REV 00 ade in the USA by DATE YY MM ertech Resources Inc atents Pending SERIAL OO 00 0000
35. p Fault Mode Diagnostics Form In Sensor Document Stop Compensator Ass Drive Motor Ass Belt Adjustment Document Drop Stop Paper Jam Driver Configuration eV Error i Error ne Irmware Trouble Shooting Head Connector Mode Diagnostics ault Mode eegenen Other Issues Cartridge Holder ne ensor Error ege Motor Ass Trouble Shooting General Issues A Printer prints garbage when using RS 232 and or printer occasionally prints garbage even when not sending print job Solution Verify that the COM port is set up to match the attached printer B Printer is not printing and receive error message from Windows that it failed to print Verify that the printer is connected and powered on Cancel the document Solution for USB users Windows may have assigned the 53xx printer to some other port than the one chosen during the install Select a differ ent USBOOx Virtual Printer Port To do this go to 53xx Printer Properties and select the Ports tab If the printer is on and connected but the 53xx icon displayed in the Printers and Faxes dialog box is grayed out right click on the 53xx icon and check Use Printer Off Line Try sending the print job again You may have to repeat this process if several USBOOx Virtual Printer Ports are displayed under the Ports tab until you find the correct port Always remember to cancel the documents that fail to print Solution for RS 232 users Verify
36. r off If a clacking noise is heard the screws may need to be tightened FY gt L i H I A d i Ve SS gt a BE DH WA A Drive Motor Screws Configuration Configuration Report amp Setup Mode After the printer is set up you can run two print diagnostic reports tests and enter the configuration menu Below is an example of the configuration report 1 Serial Number Main Firmware Revision Press and hold the Paper Feed Button and then SE Boot Firmware press the Power Switch to turn the printer on and me start the first test CRC Printer Control Language ACL Language Standard Print CR CR Automatic Validation printers will perform a Self Test if a form is detected when the power is turned on Diag Mode Auto LF Soft Fault Recover Release the Paper Feed Button after 4 seconds for the printing to begin Standard Draft USA 437 USA 6 Lines Per Inch 6 Lines Per Inch Font Font Quality Int Char set Code Page Receipt LPI Validation LPI The 5300 completes a test of RAM a checksum test of program memory homing and maintenance of the print head and then prints the configuration settings RS232 Serial when used Baud Rate 57 6K Data Bits 8 bits Stop Bits 1 bit Parity None Flow Control Hardware To change the configuration settings press the Paper Feed Button when prompted the Left LED will begin flashing USB when used Des
37. rements you must use the power supply power cord and interface cable which were shipped with this product or which meet the following parameters Power Supply Input power to this product must be provided by one of the following 1 ANRTL Certified power source with a Limited Power Source LPS output for use in North America input rated 100 240 Vac 1 5 A 50 60 Hz Output rated 24Vdc 2 5 A Maximum and 60W Maximum or 2 A power source with a Limited Power Source LPS output Certified by an agency recognized in the country of installation input rated 100 240 Vac 1 5 A 50 60 Hz Output rated 24Vdc 2 5 A Maximum and 60W Maximum Use of this product with a power supply other than the Pertech power supply will require you to test this power supply and the Pertech printer for FCC and CE mark certification Interface Cable A shielded 360 degree interface cable must be used with this product The shield must be connected to the frame or earth ground reference at each end of the cable Use of a cable other than the described here will require that you test this cable with the Pertech printer and your system for FCC and CE mark certification Power cord For North America a NRTL Recognized detachable power cord must be used For applications where the power supply module may be located on the floor a power cord with Type SJT marking must be used For applications outside of North America Power cords which meet the country of insta
38. roken seals contaminants and debris Additionally any missing parts should be noted a Pressure Roller Validation seals b Compensator assembly c Printhead Assembly d Case Parts e Paper Feed Button f Sensors g Paper Feed Assembly h Document stop i Power supply j Paper Mandrel k Interface Cable SEET Visual Inspection GE ek Een Operational Testing The purpose of the operational test is to test the printer for in field functionality Power supply Paper out Paper Load Paper Feed Button Lid Open Switch Validation INK Low Out Printer Resident Self Tests a b c d The following information is located ion the bottom of the printer 1 Determine Model Number 2 Determine Revision Model Number 3 Determine Printer Date Revision Date Code Serial Number 4 Determine Serial Number Perform a Validation Self Test Perform a Configuration Self Test Verify Configuration Perform an Extended Print Test Perform a Burnin Self Test ire Aye ra 5 Parts Identification MATERIAL SEE BOM G ACTUAL PARTS MAY DIFFER SOMEWHAT FROM WHAT IS DEPICTED ON THIS DWG PLACE MAJOR EMPHASIS ON PART NO 4 PLACES CONFIDENTIAL DOCUMENT Pertech Resources HE CONTENT OF THIS DOCUMENT IS PERTECH TELLECTUAL PROPERTY AND 1S PROPRIETARY 962 College View Dr Riverton Wy 82501 IS TO BE TREATED AS STRICTLY CONFIDEN IAL AND 1S NOT TO BE DISCLOSED
39. rs Validation Roller to provide a right side guide for an inserted form NOTE Before installing the Document Guide make sure the area where the guide is to be installed is free of any dust debris or contamination that could inhibit the movement of the Validation Roller The Document Guide is installed by Tab attaching it to the Validation Roller The guide is installed vertically with the bot tom of the guide clipped into the Valida tion Roller in the rollers notch on the right side The tapered tab end of the guide needs to be toward the top of the printer Align the bottom two extensions of the Document guide so that they are left of the MLV Roller Gear Make sure an inserted form will not catch on the guide When the Document Guide is attached the Print is Left Justified to the 2 Print Zone on the back of a 2 3 4 X 6 standard check The print field will be 1 4 left of a standard 2 3 4 X 6 form when inserted vertically and aligning with the document guide Note The Print Field is 2 5 wide Left Justification can overlap into the 1 right zone Print Zone 3 Inches 2 Inches for 6 Check zs 1 Inch 1 75 Document Stop Print field is 2 5 Wide 3 Inches 1 75 Document Stop Print field is 2 5 Wide gt 1 Inch Lo 2 75 Inches Document Drop Stop Installation A pair of tweezers mylar Document Drop Stop PN 108693 DDS and an Alcohol Prep are the ltems nec
40. ws 2000 XP installed using a virtual USB printer port you may have to temporarily re assign the Printer Driver to a File port before using the configuration utility Go to Printers and Faxes right click on the printer select Properties select the Ports tab make a note of which USB port is checked then check the File port After using the configuration utility remember to switch the port back to the USB port that it was assigned to E The power switch is turned ON but the printer is dead The Green Status light is Off Make sure the outlet has power and the power cord is plugged into the back of the printer F The printer will print a Configuration Report but will not respond to the system com mands Check to see that the interface cable is connected to the back of the terminal PC and to the back of the printer G Amber Ink Low LED is flashing See INK Cartridge installation Solution Open cover remove Ink cartridge close front cover open front cover replace ink cartridge close front cover H Paper Jam Solution Open cover and remove supply roll Grasp paper and gently pull paper out of the printer if paper does not move freely gently pull the paper the opposite direction momentarily until it frees Once paper is removed be sure no paper bits still exist in the printer Depress paper feed button to verify all gear and rollers turn freely I Problem Cant load paper Roller does not turn Clean Pap
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