Clearspan Feature Access Codes
Contents
1. Clearspan Feature Access Codes Quick Reference Guide CLEARSPAN FEATURE ACCESS CODES Feature Access Codes can be set up as Speed Dial numbers and assigned to keys or dialed directly from the keypad Note The following are the default feature access codes If the codes are customized for your site contact your system administrator for information Because Clearspan features are available by license only you may not have access to all of them Per Call Account Code Charges a call to an account code assigned to you 1 Press 71 2 Dial the account code plus the phone number The call is placed Advice of Charge You can receive charging information on your phone on call originations only The actual service is enabled and activated by the administrator If the service is assigned to you but not activated you can activate it for the next call using the following access code 3 Press 34 Charging information is sent to your phone Anonymous Call Rejection You can reject calls from parties who have explicitly restricted their identities 1 Press 77 The service is activated 2 Press 87 The service is deactivated Authorization Codes Sustained Authorization Code Activation If you are required to input an authorization code preceding outgoing calls you can unlock the requirement with this code 1 Press 47 2 Enter your authorization code followed by the pound key Your calls do not require t2. 21 The service is deactivated Call Forwarding Busy 1 Press 90 2 Enter the phone number to forward calls to when you are on the phone The service is activated 3 Press 91 The service is deactivated Call Forwarding Busy Interrogation Allows you to obtain the Call Forwarding Busy current status and destination 1 Press 67 Call Forwarding Busy to Voice Mail 1 Press 40 The service is activated 2 Press 40 The service is deactivated Call Forwarding No Answer 1 Press 92 2 Enter the phone number to forward calls to when you do not answer the phone The service is activated 3 Press 93 The service is deactivated Call Forwarding No Answer Interrogation Allows you to obtain the Call Forwarding No Answer current status and destination 1 Press 61 Call Forwarding No Answer to Voice Mail 1 Press 41 The service is activated 2 Press 41 The service is deactivated AASTRA 2823 002 PAGE 10F4 CLEARSPAN FEATURE ACCESS CODES Call Forwarding Not Reachable Redirects incoming calls to a different number when your device is not accessible by Clearspan 1 Press 94 2 Enter the number where you want your calls to be redirected The service is activated 3 Press 95 The service is deactivated Call Forwarding Not Reachable Interrogation Allows you to obtain the current Call Forwarding Not Reachable status of the service 1 Press 63 Call Forwarding Selective
3. placed Speed Dial 100 To program 1 Press 75 2 Enter the two digit code that represents the number you want to program followed by the complete number 3 Press the key The speed number is programmed To use 4 Enter the key followed by the two digit code representing the number you want to dial The call is placed Miscellaneous Customer Originated Trace Call Trace 1 Press 57 A trace starts on the last incoming call This feature code is dialed after the call has ended Diversion Inhibitor 1 Press 80 The service is activated This call cannot be redirected by the terminating side Flash Call Hold Allows a user to hold one call for any length of time until either party goes on hook The code is used after the switch hook flash 1 Press the flash hook You receive a special dial tone 2 Press 22 You receive confirmation tone that the call is being held Last Number Redial 1 Press 66 The last outgoing phone number you dialed is redialed Music on Hold Per call Deactivation 1 Press 60 The Music on Hold service is deactivated for this call No Answer Timer 1 Press 610 2 Press the key to identify the number of rings before No Answer handling is applied Push To Talk 1 Press 50 2 Enter the destination number which answers automatically Voice Mail Retrieval Allows users to retrieve Clearspan and Third party voice mails 1 Press 86 Voice Portal Access 1 Press 62 Y
4. service is active or inactive Call Center Escalate Call Supervision Call center agents can use this code to escalate calls to the supervisor The call is routed to an available supervisor The caller is on hold by the agent while the call is re routed 1 Press 83 Forced Forwarding Activates Forced Forwarding for a call center queue 1 Press 72 The service is activated 2 Press 73 The service is deactivated AASTRA 2823 002 PAGE 20F4 CLEARSPAN FEATURE ACCESS CODES Night Service Activation Manual Override 1 Press 70 Night Service is activated 2 Press 71 Night Service Manual Override is deactivated and the call center returns to its configured behavior Make Outgoing Call as Call Center Allows agents to make calls using a call center phone number 1 Press 80 Make Personal Outgoing Call Allows agents to make calls using their own phone number 1 Press 81 Silent Monitoring A supervisor can silently monitor a call being handled by one of their agents The Call Center Monitoring service must be assigned 1 Press 82 Directed Call Pickup Directed Call Pickup 1 Press 97 2 Enter the extension where the call is ringing You can answer the ringing call at the specified extension Directed Call Pickup with Barge in 1 Press 33 2 Enter the extension where the call is either ringing or ongoing You can answer a ringing call or join an ongoing call Direct Voice Mail Transf
5. This service can only be activated if is configured with the following minimum requiremenis e The Default Call Forward to phone number SIP URI is configured e At least one selective criterion is configured and active 1 Press 76 The service is activated 2 Press 77 The service is deactivated Calling Line ID Delivery Calling Line ID Delivery Blocking Persistent Prevents display of your calling line ID for all calls 1 Press 31 The service is activated for all calls 2 Press 31 The service is deactivated Calling Line ID Delivery Blocking per Call Hides your calling line ID for the next call 1 Press 67 2 Dial the phone number The call is placed and the calling line ID is not displayed for this call Calling Line ID Delivery per Call Displays the users calling line ID for the next call 1 Press 65 2 Dial the phone number The call is placed and the calling line ID is displayed for this call Call Park and Retrieve Call Park Parks a call on your own extension or another extension within the group 1 Press 68 2 Enter extension of phone where the call is to be parked plus the key or enter the key to park it at your own extension Call Park Retrieve 1 Press 88 You are reconnected to the call you parked Call Pickup 1 Press 98 The longest ringing phone in your call pick up group is connected Group Call Park Hunts for the first available user in the assigned call park
6. er You can transfer a remote party directly to the voice mailbox of any user in your group From a consultation call on hold 1 Initiate a new consultation call 2 Press 55 after you hear dial tone 3 Dial the number of your own or another desired destination voice mailbox Do Not Disturb 1 Press 78 DND is activated 2 Press 79 DND is deactivated l Shared Call Appearance Call Bridge Allows a Shared Call Appearance location to initiate or join an SCA Bridge where the Application Server selects an appropriate call appearance to bridge on 1 Press 15 Shared Call Appearance Location Control Used to enable or disable individual alternate locations Disabling a location prevents call terminations on that phone only You can place or receive calls from that location Message waiting and call information notifications continue to be sent to a location that is deactivated 1 Press 12 Activates the feature at a particular location 2 Press 13 Deactivates the feature at a particular location CS Clearspan Feature Access Codes QRG R17 0 2013 CLEARSPAN IS A TRADEMARK OF AASTRA TECHNOLOGIES LTD Speed Dial Speed Dial 8 To program 1 Press 74 2 Enter the one digit code that represents the number you want to program followed by the complete number 3 Press the key The speed number is programmed To use 4 Enter the one digit code that represents the desired number to dial The call is
7. group and parks the call there 1 Press 58 CS Clearspan Feature Access Codes QRG R17 0 2013 CLEARSPAN IS A TRADEMARK OF AASTRA TECHNOLOGIES LTD Call Retrieve Call Pull Retrieves a call from the location where the call is to be retrieved The feature can be used from the primary location and SCA alternate location or a Clearspan Anywhere location 1 Press 11 The call is retrieved Call Return 1 Press 69 The last incoming phone number is redialed Call Return Number Deletion 1 Press 92 The last incoming number is deleted Call Waiting Call Waiting Persistent Activation 1 Press 43 The service is enabled for all calls 2 Press 43 The service is deactivated for all calls Cancel Call Waiting 1 Press 70 The Call Waiting service is deactivated for this call The service will be activated again after the next outgoing phone call Clear MWI Clear Voice Message Waiting Indicator 1 Press 99 The audible or visual on some devices message waiting indicator on your phone is cleared Communication Barring User Control Prevents others from making calls of a specific type when the phone is shared by more than one user Profiles are selected using the Web Portal Activation 1 Press 33 The service is activated 2 Press 33 The service is deactivated Query the Service 1 Press 33 2 Enter the personal PIN provided by your administrator An announcement lets you know if the
8. he auth code Sustained Authorization Code Deactivation 1 Press 37 2 Enter your authorization code followed by the pound key Your calls require the auth code again Automatic Callback Menu Access Provides access to an Interactive Voice Response IVR menu that lists the current pending callbacks and allows you to cancel individual callbacks 1 Press 9 The menu plays Automatic Callback Deactivation 2 Press 8 The service is deactivated CS Clearspan Feature Access Codes QRG R17 0 2013 CLEARSPAN IS A TRADEMARK OF AASTRA TECHNOLOGIES LTD Legacy Automatic Callback Camp On Allows you to camp on a busy called party You are automatically called back when the busy party hangs up 1 Press 96 The feature is activated 2 Press 96 The feature is deactivated Clearspan Anywhere E 164 Dialing Allows the user to dial E 164 numbers Dial the FAC as an alias to the sign The system replaces it with the sign and resumes the call with an E 164 number 1 Press 14 2 Dial the number Call Forwarding Call Forwarding Always 1 Press 72 2 Enter the phone number where calls will be forwarded The service is activated 3 Press 73 The service is deactivated Call Forwarding Always Interrogation Allows you to obtain the current Call Forwarding All status and destination 1 Press 21 Call Forwarding Always to Voice Mail 1 Press 21 The service is activated 2 Press
9. ou can now access your voice portal AASTRA 2823 002 PAGE 30F4 CLEARSPAN FEATURE ACCESS CODES AASTRA CS Clearspan Feature Access Codes QRG R17 0 AASTRA 2823 002 2013 CLEARSPAN IS A TRADEMARK OF AASTRA TECHNOLOGIES LTD PAGE 40F4
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