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bizhub 250 - ALL ACTIVE SOLUTIONS October 2009

1. SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 12 bizhub 250 Dirty image Spots banding streaks smudged or background Solution ID TAUS0702848EN Solution Usage 3 Description PROBLEM A line is scored into the rear side of a new drum after a copy is made Solution CAUSE Worn or bound drum collars The drum collars are mounted on either side of the transfer roller When the collars become worn the distance between the drum and the roller frame becomes less and the drum may contact the frame causing a line to be scored into it If the collars are beginning to bind this may also cause undo pressure on the drum and create a line SOLUTION Replace the imaging unit p n 4040 0752 00 to correct the problem Solution ID TAUS0701059EN Solution Usage 2 Description Dotted lines on copies and internal prints Solution CAUSE Failed Write Unit SOLUTION Replace the Write Unit p n 4040 0751 00 bizhub 350and p n 4041 0751 00 bizhub200 250 Solution ID TAUS0802036EN Solution Usage Description Problem Half tones are blacked out if a RX fax is copied Solution Cause When relaying a RX fax the resolution was not adjusted for Text Photo 400x400 Solution When sending out the received fax to another fax change resolution to Text Photo 400x400 SPECIAL NOTE Solution contribution by Don St Onge Workgroup SSD Solu
2. 0x00E00133 The interface cable for the HDD is not fully seated or NVRAM has failed Please confirm the HDD cable is fully seated to the MFBS or the Encryption Kit Replace the NVRAM If the problem is not resolved please replace the MEMS board p n 4551 2039 01 If necessary replace the MFBS p n 4551 R900 00 Note To obtain anew NVRAM call the SSD Hotline at 800 825 5664and open a Problem Ticket Go to www mykonicaminolta com and select Service tab amp gt Warranty Repair amp amp Special Programs amp gt RA Form Fill out the RA Form Optional HDD HD 504 installed without any extra memory Install the optional memory module Item 4551641 32MB 0x00E00317 The MFBS is not communicating properly with the machine Please reseat the connections on the MFBS and if the problem continues please replace the MFBS p n 4551 R900 00 0x00E004F0 Failed PWB A board Replace the PWB A board p n 4040 0101 OE for bizhub 200 250 350 and p n A11U H001 02 for bizhub 222 282 362 Note May occur with a C 7001 code 0x00F00005 The Hard Disk Drive HDD has beenenabled when there is nodrive installed Perform a total clear and then set the Hard Disk to No in the Service Mode 1 When the machine reboots look for the dot to appear on the left side of the splash screen 2 Enter the Initial mode by pressing the 3 key on the 10 key pad when you see the dot 3 Enter the service password when the screen appears Touch END to enter the
3. 1 Enter the Admin Management mode by selecting the Utility key and then Admin Management menu 2 Enter 1 2 3 4 5 6 7 8 as the password 3 Select Admin 1 amp gt TX Settings amp gt Quality Mode amp gt Connection Mode 4 Set the Connection Mode from PC E Mail to FAX G3 1 or G3 2 Solution ID TAUS0701656EN Solution Usage Description What is the maximum size copy that can be made Will the machine copy 12x18 size paper Solution The maximum copy size is 11x17 These model machines will not copy 12x18 size paper SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0701895EN Solution Usage Description Are host names supported and if so howisthe function enabled Solution Host names are supported To enable this function 1 Enter the Administrator 2 mode by pressing the Utility Counter key 2 Press Admin management 3 Enter the administrator password default is 1 2 3 4 5 6 7 8 then select Admin 2 4 Now select Network settings then DNS settings In the new screen you will have selections for the DNS server address 5 Enter the DNS server address and press enter five times 6 Exit to return to the Normal mode Once the DNS address has been entered the machine will now accept host names SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0702242EN Solution Usage Description What is the part number for the exit rollers that are cut off rem
4. 2 When the Work with Licensed Programs menu is displayed type option 10 to display installed licensed programs 3 After the list is displayed it may take awhile press F11 to display the release version This will appearunder the Installed Release column 4 Use theattached instructions to obtain the spool file If the OS version is VSR4M0 or higher then use instructions called Backing up Spool files System i V5R4Mx pdf If the OS version is lower then V5R4M0 then use instructions called Instructions to copy spool files off AS400 V5 using FTP final pdf 5 After thefiles are obtained attach them to the SSD ticket SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 77 bizhub 250 Software Driver related Solution ID TAUS0902460EN Solution Usage 2 Description How to perform a Mail Merge using Microsoft Word 2007 Solution The attached documentation outlines procedures to divide Mail Merge into separate jobs based on name or address separate a file that has already been merged into Microsoft Word 2007 In other words you only have a Word file with all the variable data incorporated No need to add recipients from a spreadsheet Notes 1 The instructions are for both scenarios using Microsoft Word 2007 and attached are the files used in the instructions 2 To view the DOC file Microsoft Word or Word Viewer must be i
5. For serial numbercut in and to see the differences in the boards please seeattached Bulletin Number6922 Bulletin Number7004 and the compatibility table To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html To recover the machine please flash with Phase 1 firmware If the machine cannot be recovered the MFBS board p n 4551 R900 00 may need to be replaced SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 119 Solution ID TAUSO700040EN Solution Usage 22 Description Jamming from Tray 1 The feed and separator rollers have been replaced Solution CAUSE The one way bearing p n 4030 3034 01 is slipping on the shaft SOLUTION Remove and clean the one way bearing Solution ID TAUS0701414EN Solution Usage 13 Description Not feeding or misfeeding from paper trays Solution CAUSE Worn friction plate sheet in the paper tray SOLUTION Replace thefrictionplate Please seeattached Bulletin Number5881 Solution ID TAUS0650694EN Solution Usage 10 Description How to set up PC faxing Solution In order to PC fax install the Network Fax Utility and ensure that Gateway TX is allowed To allow Gateway TX perform the following 1 While in Copy mode press the Utility button Press Admin Management on t
6. Notes 1 Please be aware that the bizhub C203 C253 C353 C451 C550 C650 support one way communication 2 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Greg Lantowski Production Print SSD Solution ID TAUS0701089EN Solution Usage 5 Description FK 503 how to disable ECM mode error correction mode Solution Todisable ECM mode perform the following 1 Press Utility 2 Select Details 3 Press stop 0 0 stop 0 1 to enter the Service Mode 4 Enter the passcode 5 Select Software Switch Settings 6 Change Soft Switch Mode 41 bit 6 to 0 Solution ID TAUS0800508EN Solution Usage 5 Description Where to find paper recommendations for specific models Solution Please refer to the attachedMedia Guides for the products listed It can also be found on the MyKonicaMinolta com web site by following the procedure below 1 Log into the MyKonicaMinolta com web site 2 Click on Products 3 Click on Supported Models Library 4 Select Office Systems in the pull down menu for Category and select the appropriate product 5 Click on the link for Support Materials and scroll to the link for the Media Guide Office Workgroup Products Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at h
7. SPECIAL NOTE Solution contribution by David Holt SSD District Service Manager Midwest Region Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 bizhub 250 Breakage damage malformed removed part Solution ID TAUS0801906EN Solution Usage 8 Description Code C1183 C 1183 Solution CAUSE Elevator position sensor failure This failure may be due to a broken boss on the elevator unit due to a chemical reaction between plastic and oil in the area see the attached picture The broken boss is under the metal plate attached by the screw shown in the picture SOLUTION A free of charge elevator unit p n 4349070101 is availble to correct this problem To claim the free elevator unit please use the following procedure 1 Open an SSD ticket 2 It is mandatory to provide the machine and FS 508 or FS 510serial numbers for this claim to be processed 3 Take a picture of the broken boss and attach it to the ticket 4 Follow the online FOC Part s Ordering Procedure FOC PART s ORDERING PROCEDURE A Free of Charge FOC elevator unit p n 4349070101 can be ordered via the Online Technical FOC amp amp Special Program order form in MyKonicaMinolta com To place the FOC claim please go to Service amp gt Warranty Repair amp amp Special Programs amp gt Warranty Services amp amp Technical FOC Programs amp gt KMBS Technical FOC amp amp Special Programs Access and complete the SSD Program cla
8. 6 Touch Management Function Choice 7 Choose Vender 1 Verify if type 2 is selected and touch End 8 Press Reset to get out from the current menu 9 Exit completely from tech rep mode 10 Once back on the basic screen Insert Card should be displayed if done correctly Note After making the changes to the MFP settings it is recommended to power off and open right side door let sit for 3 5 minutes When the machine cools down to a certain temperature a full initialization will pick up the changes to the MFP s settings SPECIAL NOTE Solution contribution by Don St Onge Workgroup SSD Solution ID TAUS0902084EN Solution Usage Description How to push driver properties down to clients from a Netware server Solution Bcause of the nature of how drivers are installed in the NDPS database driver properties can not be saved Novellacknowledged this limitation inNetware 6 5 and above there is a function called the Driver Profile Use the following instructions to allow driver properties to be downloaded from the client when the printer driver is downloaded from the NDPS database Before creating the profile the following items must be installed on the Netware 6 5 server 1 SP5 or above including all patches 2 iPrint version 4 2 8 or higher 3 TheiPrint LIB files must be updated These files can be found at http www novell com To install 1 In Novell iManager click iPrint amp gt Pri
9. CAUTION The connectors in the back of the machine must be disconnected first Solution ID TAUS0651192EN Solution Usage 1 Description Overlay printing capabilities Solution The PCL driver has the option to create and print overlays Trademark ownership information Solution ID TAUS0651461EN Solution Usage 1 Description Machine locks up when copying scanning or printing Memory indication will change but will not clear until Data Clear is performed Solution CAUSE Communication issue between the MFS and the PWB A SOLUTION Access the MFBS from the machines right side and rear Disconnect the two harnesses from the rear and remove the MFBS Reseat the memory chips and reinstall MFBS Verify operation Solution ID TAUS0651562EN Solution Usage 1 Description Microsoft certified printer drivers PCL PostScript PostScript P and PostScript V Solution The Konica Minolta Microsoft certified printer driverscan bedownloaded fromthe Konica Minolta Download Selector Access the Selector from theKMBS public site http www kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more These drivers will be shown as a WHQL W indows H ardware Quality L abs Download Access the Download Selector and type WHQL in Find downloads then click on Search amp gt Solution ID TAUS0651563EN Solution Usage 1 Descript
10. Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 142 Solution ID TAUS0652609EN Solution Usage Description Key counter kit Item 4623 471 does not fit on the bizhub 250 The key counter bracket mounting holes do not line up with the frame Solution CAUSE Incorrect key counter kit SOLUTION Please use the key counter kit with lot No 471003 and follow the instructions as per Bulletin 5128 Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0652950EN Solution Usage Description How to disable a tray from performing auto tray switching for print job REPLENISH PAPER should be indicated when the paper is emptied for this tray Solution To disable ATS for individual tray for print jobs perform the following 1 Press Utility Counter button 2 Press User Setting 3 Press User s Choice 4 Press 2 6 tab 5 Press Special Paper Setting 6 Select paper tray to be removed from auto tray selection 7 Select Recycled 8 Press Enter three times 9 Select Exit Notes a The other trays should be set to normal paper type b The print driver s Paper Source must be set from AUTO to desired tray under print properties in the application
11. KONICA MINOLTA SSD SUPPORT SOLUTIONS bizhub 250 ALL ACTIVE SOLUTIONS October 2009 This document contains information that was exported directly from Konica Minolta s SSD Support knowledge base Some solutions may contain hyperlink references which originally contained links to graphic or text files If you wish to view these files you must access the solutions via SSD CS Expert Support on Konica Minolta s website www kmbs konicaminolta us Legal Notice This document is designed as a diagnostic tool primarily for Konica Minolta s support personnel and authorized service representatives Konica Minolta recommends that all service be performed by an authorized service representative Users are responsible for seeking advice of a Konica Minolta authorized service representative regarding the information opinion advice or content of this document USER AGREES THAT USE OF THIS DOCUMENT IS AT USER S SOLE RISK AND THAT THIS DOCUMENT IS PROVIDED ON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OF EXCLUSION IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANY DAMAGES INCLUDING WITHOUT LIMITATION DIRECT INDIRECT INCIDENTAL SPECIAL CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF T
12. Solution User s Guide indicates that a copy job can be reserved only if the optional hard disk 40GB is installed To determine whether the machine has the optional HDD installed 1 Access the Tech Rep mode 2 Look in the System Input for Hard drive press Hard drive and YES or NO will be highlighted 3 PressYes forHard Drive SPECIAL NOTE Solution contribution by Don St Onge Workgroup SSD Solution ID TAUS0800656EN Solution Usage Description Does the FS 508 equipped machine support tray switching in the finisher Solution The FS 508 does not support tray switching The copies prints faxes will only exit to the tray that is set to receive them Once the tray is full the machine will prompt the user to empty the tray to continue SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0800657EN Solution Usage Description Installation instructions for the Microsoft Windows NT 4 PostScript driver Solution InstallMicrosoft Windows NT 4 0 Service Pack 6a CD ROM when installing the PostScript driver for Microsoft Windows NT 4 Why isthe SP 6a CD ROM necessary for installing 1 PostScript driver for Microsoft Windows NT 4 needs the related file of Microsoft PScript4 2 The related file of PScript4 is includedon theCD ROM of Service Pack 6a However the related file of PScript4 is not installed automatically when using Service Pack 6afor Microsoft Windows NT 4 3 Konica Minolta had a redist
13. Solution ID TAUS0648060EN Solution Usage 0 Description The passcode to enter Tech Rep Mode does not function Solution CAUSE The passcode has been changed or is being improperly entered SOLUTION After entering the 8 digit passcode select End Do not press the Start key If End has been selected after a wrong service code has been entered the basic screen reappears At the fourth access attempt after entries of three wrong access codes End no longer appears on the screen requiring that the machine be powered OFF ON with the main power switch Note If the passcode is unknown the NVRAM will have to be replaced Solution ID TAUS0648127EN Solution Usage 0 Description FS508 the following changes have been made to improve consistency of paper Size B5 in exit paper 1 The shape of the Pulley has been changed 2 The Washer has been newly made Solution See KOM051418 pdf for details Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0648185EN Solution Usage 0 Description FS508 Pulley Change Washer Newly Made Solution See Bulletin 5129 for details Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 138 Note To view the PDF Acrobat
14. bits 0000 0101 RX DIP Switch Mode 050 bits 0000 0101 SPECIAL NOTE Solution contribution by KM Europe BEU Solution ID TAUS0807922EN Solution Usage 1 Description Print jobs fail intermittently An exclamation mark is displayed on the MFP LCD Solution CAUSE TCP IP address conflict This can be verified by disconnecting the network cable from the MFP and using the PING command on a workstation tosearch forthe TCP IP address that is assigned to the MFP If there is areply a conflict is indicated SOLUTION Assign a unique TCP IP address to this machine SPECIAL NOTE Solution contribution by Bob Moeller Production Print SSD Solution ID TAUS0808394EN Solution Usage 1 Description Unable to fax out TX Thereis a dial tone Solution CAUSE Machine freezes up have to power off and on to clear SOLUTION A 4 wire Phone line was being used from the NON Kmbs machine which was replaced with the BH350 Use the 2 wire telephone line provided with thekit SPECIAL NOTE Solution contribution by Don St Onge Workgroup SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 bizhub 250 Controller no or slow print scan failure garbled data lockup Solution ID TAUS0900401EN Solution Usage 1 Description Intermittently fax TX locks up the machine The machine locks up during faxtransmission to specific numbers Solution CAUSE Incompatibility with the receiving machine SOLUTIO
15. technet2 microsoft com WindowsServer en Library 141b3f95 6831 42bf a51 1 946a8e4da8e81033 mspx Trademark ownership information Solution ID TAUS0652491EN Solution Usage 0 Description Unable to copy correct paper size Will only select 11x17 from platen Solution CAUSE Incorrect settings SOLUTION Disable the original size in the system input to OFF this is for Europe only cover platen with white paper go into the tech rep mode and select function and select F 7 1 Press the flashing START button then power main SW OFF ON Solution ID TAUS0652561EN Solution Usage 0 Description In PageScope Net Care 5 5 when trying to access the bizhub 250 a message indicates that the needed plug in for the model has not been installed and to check the web page Solution CAUSE Incorrect settings SOLUTION First go to Server Setting Auto Version Check and specify an Auto Check interval If using an HTTP Proxy Server specify the Server Address Port number as well as HTTP Proxy Account User name and Password if necessary Next go out of PageScope Net Care and go back to the PageScope Net Care Web start page Select to go into Console Tools Select the Download Install selection on the left Click on the Check Now button Available plug ins will then be shown Check desired plug ins then select Install Click on the Restart selection and select to Restart the Server It may be necessary to reboot the PC for changes to take effect
16. 1 Display the Print dialog 2 Select Auto select in All pages from in Paper feed 3 If the Preset has already been saved select Save in the presets and then execute the printing If Last Used Settings has been selected execute the printing 4 Display the Print dialog once again 5 Select Standard in the Presets Workaround 2 1 Select the Driver which has the problem in System Preferences and then select other driver e g generic Postscript Printer in Print Using in Driver 2 Display the Print dialog 3 Change to the Driver which has been selected at Step 1 in Printer in the Print dialog If the Print dialog of the Driver which had been selected at Step 1 has already been displayed it is not necessary to be changed it 4 Select Standard in the Presets 5 Change back to the MFP Driver in Print Using in Driver SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0801431EN Solution Usage Description When too many users simultaneously attempt to perform PageScope Box Operator functions while accessing the same MFP it is possible that the Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 80 bizhub 250 Software Driver related PageScope Box Operator PSBO application may lock up intermittently The PSBO application and or the MFP may need to be restarted in order to resume using the PSBO application Solution
17. A memory upgrade board was installed in place of the fax memory Install the memory board that came with the FK 503 2 The fax memory board is not properly seated or it is defective Please replace the fax memory board p n 4551 2041 01 Note Somedo not install the fax memory because they want to install a memory upgrade in the machine At this point a decision has to be made between memory and the additional Fax functions Solution ID TAUS0648543EN Solution Usage 6 Description Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 121 How to scan to SMB Solution When setting up scanning to SMB user rights must be set appropriately for the environment that the workstation is in i e Local Workgroup or Domain Below is an example of both 1 User1 usa konicaMinolta us is an example of which user ID to add when sharing out a folder This is when the machine is on a domain 2 A machine is on the local workgroup Use the machine name PW Workstation_Name and then the username User1 ie PW Workstation_Name User1 Then set the appropriate rights Solution ID TAUS0653984EN Solution Usage 6 Description How to upgrade printer engine firmware Solution To upgrade printer engine firmware perform the following 1 Load printer firmware onto a compact flash card using the latest Imaging Toolkit Note The latest versionof the Imaging Toolkitis available via the Konica Minolta Download Selector under Utili
18. CAUSE It is possible for multiple users to connect to the same MFP simultaneously through PSBO However only one document can be downloaded at a time from the same device either through PSBO or PageScope Web Connection PSWC As a result if two or more users attempt to download a document in a box by PSWC or PSBO simultaneously from the same MFP the second user will have to wait until the previous download is completed SOLUTION If the lockup issue occurs the number of simultaneous connections from PSBO to the same MFP will need to be reduced It is possible that this specification may be changed for future models SPECIAL NOTE Solution contribution by Mark Kemp ESS SSD Solution ID TAUS0801538EN Solution Usage Description Why the network fax printer icon is not created when loaded onto Microsoft Windows 2003 Terminal Server Solution The Network Fax Utility is not compatible with Microsoft Windows 2003 Terminal Server SPECIAL NOTE Solution contribution by Clinton Marquardt ESS SSD Solution ID TAUS0801719EN Solution Usage Description 41FA error code performing CS Remote Care bizhub vCare TX RX test Solution CAUSE The error is time out response when sendingE mail to the E mail server mail transport SOLUTION Verify the following settings on the MFP 1 Verify the proper SMTP POP3 server TCP IP address or FQDN Fully Qualified Domain Name 2 Verify MFP E mail address is entered 3 Verify POP3 Username and Pas
19. Description FK 503 fax reports are randomly printing both RX and TX reports Error codes E6522A EA3229 EBF007 and others on the TCR Solution CAUSE Gateway is enabled forPC faxing SOLUTION Do an image data clear and a soft switch reset Check communication mode if it was changed to PC E mail and change back to fax G3 See sample attached To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Don St Onge Workgroup SSD Solution ID TAUS0801199EN Solution Usage 1 Description Exclamation point is displayed on the op panel and the touch screen control panel will not respond lock up Solution CAUSE The HDD has failed SOLUTION Replace the HDD Item 4599225 SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0801398EN Solution Usage 1 Description No feed from Tray 2 The machine does not error Solution CAUSE Tray 2 will not lift Possiblefailed Lift sensor Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 101 bizhub 250 Warm up wrong display incorrect operation lock up SOLUTION Please check the tray lift sensor PHOTO INTERRUPTER listed as the upper side detect sensor in the IO mode Enter service mode Select IO check Select Printer Select tray 2 If the sensor goesLOW when the pap
20. Konica Minolta Business Solutions U S A Inc October 2009 71 bizhub 250 Paper Conveyance jams no feed folding tearing skewing curling SPECIAL NOTE Solution contribution by Don St Onge Workgroup SSD Solution ID TAUS0808440EN Solution Usage 1 Description PROBLEM After scanning originals through the document feeder the machine pauses and displays a jam Solution CAUSE The take up clutch in the document feeder is slipping SOLUTION Remove and disassemble the take up clutch and clean with alcohol all parts to remove excess grease and debris Lubricate the clutch spring lightly with machine oil to prevent corrosion Reassemble and install the clutch SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0900262EN Solution Usage 1 Description The machine intermittently displays a Tray 1 jam although there is no paper in the paper path Solution CAUSE Failed clutch SOLUTION Replace the clutch in feed section 1 p n 9322 1500 12 SPECIAL NOTE Solution contribution by Anthony Rose Bay Copy Solution ID TAUS0901467EN Solution Usage 1 Description What can cause the machine to cycle for 30 seconds with paper at the registration roller prior to displaying a jam when feeding from all paper trays Solution The machinemay cycle for 30 seconds with paper at the registration roller prior to displaying a jam when feeding from all paper trays if the write unit has failed To confi
21. Machine locks up when copying scanning or printing The memory indication will change but will not clear until Data Clear is performed Solution CAUSE Communication issue between the MFBS and the PWB A SOLUTION Access the MFBS from the machines right side and rear Disconnect the two harnesses from the rear and remove the MFBS Reseat the memory chips and reinstall MFBS Verify operation Solution ID TAUS0651550EN Solution Usage 3 Description Konica Minolta Security White Paper Solution See Security White Paper for details Notes a To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html b More in depth security information is also availableon the Konica Minolta bizhub security page http kmbs konicaminolta us content about bizhubsecurity html SPECIAL NOTE Solution contribution by Jim Behrends and Mark D Attilio Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 32 bizhub 250 Miscellaneous Solution ID TAUS0656793EN Solution Usage 3 Description SMTP authentication tips Solution Refer to the attacheddocument whichprovides details on how to configure the MFP to allow SMTP Authentication for Scan to E Mail Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www a
22. October 2009 19 bizhub 250 Solution ID TAUSO703605EN Description Light images only while copying Printing and internal test prints are fine Solution CAUSE The BCRS board has failed SOLUTION Replace the BCRS p n 4551 2033 01 for bizhub 350 and p n 4551 2034 01 for bizhub 200 250 SPECIAL NOTE Solution contribution by Tom Kelly and Jim DiSarro Workgroup SSD Solution ID TAUS0900225EN Description When feeding fromthe DF 605 copies are lighter or darker than when copying from the glass Solution CAUSE Incorrect setting SOLUTION To adjust the DF image density only perform the following 1 Press the Utility Counter button 2 Select User Setting 3 Select User s Choice 4 Go to tab 6 6 5 Select Image Quality ADF 6 Use the upand down arrows to adjust the document feeder image density 7 Press Enter and exit the Utility mode SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0801300EN Description How to change density levels on output Solution To change density levels on output Utility Counter User Settings User Choice Select the 4 6 tab Default Copy Density Levels Change to Darker or Lighter settings Enter Enter Enter Exit SPECIAL NOTE Solution contribution by Marge McLea Production Customer Support SSD ONOnARWND Solution ID TAUS0802243EN Description Light image along the back edge in the lead to
23. SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0653525EN Solution Usage 0 Description Black copies the image can be seen in the background Solution CAUSE Ribbon cable on the PWB A board is connected backwards SOLUTION Ensure that ribbon cable is connecting the writing on cable facing to the left or down Solution ID TAUS0658281EN Solution Usage Description PROBLEM Black copies when originals are run through the document feeder Originals from the glass are fine Solution CAUSE The scanner lock assembly is preventing the scanner from entering the home position This will cause the unit to scan the frame of the reader glass resulting in black copies SOLUTION Position the scanner lock assembly in the fully unlocked position This will allow proper positioning of the scanner when using the document feeder SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0702498EN Solution Usage Description PROBLEM Black copies are produced when originals are scanned from the document feeder or the original glass Solution CAUSE The BCRS board has become defective SOLUTION Replace the BCRS board to resolve the problem The BCRS board part numberfor the Bizhub 350 is 4551 2033 01 The part number for the Bizhub 200 and 250 BCRS board is 4551 2034 01 SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0801323EN Solu
24. The customer would like the reports to print out of Tray 1 usingLetter R paper Solution This is normal operation of the machine The machine can be forced to print the reports to different trays using soft switch 323 Please see the attached file for more details on the soft switch orrefer to thethe Field Service Manual Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0801564EN Solution Usage 1 Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 46 bizhub 250 Miscellaneous Description How to getthe TCP IP address of printer Solution To getthe TCP IP address of printer 1 Utility Counter Key 2 Administrator setting 3 Password 12345678 4 Admin Management 5 Administrator Code 12345678 6 Enter 7 Admin 2 8 Network Setting 9 Network Settings 1 10 Basic 11 TCP IP address is indicated in the right column SPECIAL NOTE Solution contribution by Marge McLea Production Customer Support SSD Solution ID TAUS0801869EN Solution Usage 1 Description In the Service Manual for the Service call report what does the jam type stand for Solution Please see the attachment for the location of the jam indication for the Service call report when printed out from the machin
25. To view the PDF s Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0653445EN Solution Usage 1 Description Is scan to SMB supported in a LINUX environment Solution Scan to SMB in a LINUX environment is not supported on the bizhub 250 This is the specification for the print system There are presently no plans by either product planning or development to support this functionality Trademark ownership information Solution ID TAUS0653491EN Solution Usage 1 Description Can the soft counter electronic counter be re programmed Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 133 Solution The soft counters cannot be programmed Once they are cleared they cannot be changed Solution ID TAUS0654484EN Solution Usage 1 Description Bad copy quality when transmitting scans Solution CAUSE Incorrect DPI resolution SOLUTION To change DPI resolution perform the following 1 Press utility Press admin management Enter eight zero s or the admin pass code Press Admin 1 Press TX setting Press default quality and select the desired DPI Dno N Solution ID TAUS0654602EN Solution Usage 1 Description Can the separate scan function be used while scanning to SM
26. When using the IBMSNMPDRYV system driver multiple sets are sent using the same communication session Under User defined options enter the following setting IBMSHRCNN This will cause the SNMP communication session to be forced opened and forced close for each job or copy Trademark ownership information Solution ID TAUS0653854EN Solution Usage 0 Description MSC Firmware Upgrade Solution Refer to Bulletin 5359 for details Note To view the above PDF s Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0654094EN Solution Usage 0 Description The bizhub serial number locations Solution The bizhub serial number locations Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0654109EN Solution Usage 0 Description What are the PC202 PC402 applicable models Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 144 Solution PC202 PC402 are set up as options for bizhub 350 250 200 bizhub C450 and bizhub 500 420 The applicable product
27. adjustment SPECIAL NOTE Solution contribution by Ron Reed ASG SSD Solution ID TAUS0802549EN Solution Usage 3 Description Problem The machine has a blank screen The machine does not power up After turning on the main and sub power buttons the machine starts to initialize as though it is going to turn on but nothing occurs Some of the fans are running Solution Cause The MFBS board has failed Solution Please replace the MFBS board p n 4551 2038 01 SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Copyright 2009 Konica Minolta Business Solutions U S A Ine October 2009 96 bizhub 250 Warm up wrong display incorrect operation lock up Solution ID TAUS0802895EN Solution Usage 3 Description The MFP may stop communicating with vCare after an MFP RAM clear is performed Solution CAUSE A RAM clear on the MFP can cause the MFP to stop communicating with vCare SOLUTION Reset the vCare settings on the MFP Workgroup Models In Tech Rep mode perform the following procedure CS Remote Care amp gt Server Settings select Data Initialization press Yes then press End CS Remote Care amp gt Detail Settings select RAM Clear press Set then press End Turn the MFP off and back on lIt is important tocycle the power After the MFP powers up re enter all of the vCare settings and confirm successful communication with the vCare system For detailed information refer to the Ram Clea
28. c Click Advanced tab at the print screen d Please select Same As Source No Color Management at Color Profile in the advanced print setup Note Please be aware the print performance will not be increased just byinstalling the Hard Disc and expanded memory to bizhub 200 2500 350 series Results of the measured time and the feature in file See page 1 of the attachment To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html 1 Comparing with the non modified bizhub 200 series systems Though this modification improves the processing speed from theoriginal level it does not improve remarkably on all types of print files 2 Comparing with Pi3505e Print performance is not basically inferiorto that the performance ofPi3505e except a certain specific files 3 Comparing with HP LJ8150 When comparing with HP LJ8150 the performance is similar but for some cases Konica Minoltaprint performance is lower than HP LJ8150 especially if the image files have the below characteristics a Color photo Color gradation b A line drawing Therefore when printing the file with no above characteristics Konica Minoltaprint spoeedshould beclose toHP LJ8150 Note Though this modification improved the processing speed both PostScript amp amp PCL from the current level it did not improve remarkably on all types of print files It is beca
29. using PostScript version 1 0 Applications tested were Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 The following are restrictions that were found 1 Custom Size setting is not available 2 Owner Information Lock Job and Copier store print functions are not available 3 The client default settings are not saved IC 405 Tested withCitrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server using PostScript version 2 0 Applications tested were Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 The only restrictions found were thatMedia Mixed function is not available by network printer IC 611 Tested in both the Citrix Metaframe XP FR3 and the Citrix Metaframe Presentation Server 3 0 environments with the Microsoft Office Microsoft Excel and Adobe Acrobat 6 0 applications loaded When utilizing the PostScript Visual driver version 1 0 0 7 the PostScript Adobe driver version 1 0 0 7 or the PCL driver version 1 0 1 the print controller can be used with the following restrictions 1 The watermark function will not function when using the PCL driver 2 The PostScript Visual driver is not available with Microsoft Windows 2003 Server 3 Booklet mode may not function when called within Adobe Acrobat IP 901 Tested withCitrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server using PostScript version 1 1 and 2 1 Applications tested were Microsoft Word 2003 Excel 2003
30. 0 Description Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 140 C0652 message at power up and will not clear Solution CAUSE Failed Exposure Lamp XENON SOLUTION Replace the Exposure lamp p n 4551 2004 01 Solution ID TAUS0651847EN Solution Usage 0 Description How to set the machine to count 11x17 paper as two clicks instead of one on the counter Solution To set the machine to count 11x17 paper as two clicks instead of one on the counter perform the following 1 Enter Tech Rep mode 2 Press Stop 9 3 Select Total Counter 4 Select Mode 2 5 Press End Solution ID TAUS0651985EN Solution Usage 0 Description How many one touch keys can be input for the fax option Solution There are 540 one touch keys Information is located in the User s Guide on page 1 9 Solution ID TAUS0651990EN Solution Usage 0 Description How to name a file when scanning Solution To name a file when scanning perform the following 1 Press the Fax Scan key 2 Press the fax menu tab 3 Press the Net tab 4 Press the file name tab and enter the name you want to call it Solution ID TAUS0652102EN Solution Usage 0 Description FS508 unable to specify in the print driver the desired output tray Solution CAUSE This is specification for the bizhub 250 for both printing and copier functions The desired output tray must be pre set on the bizhub 250 SOLUTION To s
31. 1 Login in via www mykonicaminolta com 2 Select the Service tab located at the top of the page 3 Select the SSD DNA Drivers MSDS link located to the left 4 Select the Continue on to the SSD Home Page link located in the middle of the page 5 Select the Download MSDS Drivers Firmware and more link located to the left Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 82 bizhub 250 Software Driver related 6 These files are located under Specials SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0900122EN Solution Usage Description How to put a pause when network faxing Solution To insert a pause when network faxing perform the following Select the star button that resides above your number 8 key by holding the shift button and 8 SPECIAL NOTE Solution contribution by John Miller Workgroup SSD Solution ID TAUS0900472EN Solution Usage Description The Disable Sleep Mode button is missing sleep mode cannot be turned off Solution CAUSE The Disable Sleep Mode button is automatically disabled the User Authentication is turned ON to avoid potential security issues SOLUTION Thisis the specification of machine SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0901089EN Solution Usage Description Microsoft Word does not return to the default printer when closed and reopened Solution CAUSE Micr
32. 11B6 C11B6 codeat power up Solution CAUSE The finisher control board has failed SOLUTION Replace the finisher control board p n 4349 0105 01 SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0800117EN Solution Usage Description When a Hecon counter is installed the machine indicates Please place photoconductor in position Solution CAUSE Failure of mechanical control board SOLUTION Replace PWB A p n 4040 0101 08 SPECIAL NOTE Solution provided by Don McLester Docusystems Solution ID TAUS0800310EN Solution Usage Description DF 605 blank copies faxes when using the ADF Solution CAUSE The scanner is reading the shading strip Thescanner lock will not let the scanner move to its scan position SOLUTION Please either set the scanner lock to its unlocked position or remove it from the machine SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0800311EN Solution Usage Description When receiving faxes the TTI header information is printed on the 11 inch edge Solution Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 110 bizhub 250 Warm up wrong display incorrect operation lock up CAUSE The settings on the machine are confused SOLUTION Please perform a Soft switch reset 1 Press the warm reset button on the right side of the scanner next to the CF card Watch the LCD for the DOT to appear on
33. Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0902640EN Solution Usage Description Compatibility table between Phase 1 and Phase 2 machines Solution Please seeattached Compatibility table Differences similarities addressed are PWB A Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 68 bizhub 250 Miscellaneous Engine Firmware PWB A MFBS Firmware MSC Board NVRAM Printer Driver PC FAX Function Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 69 bizhub 250 Original jam no feed multi feed folding tearing skewing curling Solution ID TAUS0808590EN Solution Usage 5 Description DF 605 jamming after feeding last sheet of paper Solution CAUSE The ADF Empty Sensor PC5 ADF is dirty or has failed SOLUTION Clean the ADF Empty Sensor PC5 ADF Replace PC5 ADF p n 4344 5216 01 Actuator Arm p n 4344 5088 01 or Actuator Torsion Spring p n 4344 5098 01 if necessary SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID TAUS0900732EN Solution Usage 2 Description Jams in document feeder DF 605 when using fax or scan mode When in copy mode there are no jams Solution CAUSE Broken t
34. Description DF 605 both sides of the originals scanned when carrying out a fax TX Solution CAUSE Soft SwitchMode 33 Bit 6 has been set to1 SOLUTION Soft SwitchMode 33 Bit 6 can be changed to prevent both sides of the originals being scanned using the following steps 1 Enter Service Mode 2 Select Soft Switch Settings Choose Mode Selection and enter 33 Choose Bit Selection and scroll to Bit 6 Change Bit 6 from1 to0 Press Enter Press Exit NOOR WO Solution ID TAUS0701784EN Solution Usage Description Is there a way to disable the busy tone and still hear the dialing for faxing Solution The line monitor is used to monitor both the busy tones and the dial tones It would be impossible to silence the busy tones and not the dial tone Both would have to be silenced Solution ID TAUS0701787EN Solution Usage Description How to disable the unit from printing a confirmation report when receiving a fax Solution To disable the unit from printing a confirmation report when receiving a fax perform the following 1 Press Utility Counter Select Admin Management and enter passcode 00000000 default and press END Press Admin1 Press Document Management Select RX Document Touch All other Documents Touch RX Doc Settings Select print Note If the received fax is forwarded to a one touch then the one touch destination isnot working correctly and must be correct
35. FK 503 fax kit is installed in the machine sincethe 32MB of additional memory is included with the fax kit SPECIAL NOTE Solution contribution by Dave Bruni Workgroup SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 52 bizhub 250 Miscellaneous Solution ID TAUS0657309EN Solution Usage Description Part number for the finisher mainboard Solution Finisher main control board p n 4394010505 SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0657956EN Solution Usage Description What is the part number for the finisher main board Solution Finisher main board p n 4349 0105 05 SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0O700117EN Solution Usage Description Can the Account Track data be printed from the machine Solution Verify that the ROM version for the MFP is at least at 49 If the firmware is lower than version 49 please upgrade it Once version 49 or greateris installed access the Account Track data by entering the Admin 1 mode then select Account Track data Once in the initial Account Track data screen press the Print key This will print all the account setup and show the totals Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware an
36. ID TAUS0703410EN Solution Usage 8 Description ADF control board part numbers are different for the DF 605 and DF 607 Solution DF 605 control board p n 4344 5206 02 andDF 607 control board p n 16EA 9311 SPECIAL NOTE Solution contribution by Mahen Shukla ESS SSD Solution ID TAUS0801706EN Solution Usage 8 Description Paper Test requirements Solution For initial test the dealer branch must supply 1000 sheets of the media paper Once the paper is received the ticket is transferred to ESS If the initial test does not have any issues then a second test can be done The dealer branch must supply enough media to cover 1 3 of a PM cycle There is a charge involved to cover labor and supplies The dealer branch will be notified byESS before the test to communicate the charges SPECIAL NOTE Solution contribution by Cesar Jimenez and lan Lynch Production Print SSD Solution ID TAUS0657076EN Solution Usage 7 Description Parts required to connect a Hecon conventional key counter Hecon Base 10or legacy Minolta key counter to the main body Solution Please see attached Bulletin Number 5563 for details Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0702838EN Solution Usage 7 Copyright 2009 Konic
37. ID TAUS0801639EN Solution Usage Description When retrieving a document using PageScope Box Operator the machine is prompting for an authentication code The machine does not have any security enabled Solution CAUSE Firmware update required SOLUTION Please flash the machineto version 62 or later firmware The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0801721EN Solution Usage Description CA052 C A052 at power ON Solution CAUSE The MIO device does not operate properly SOLUTION Remove inspect and reseat all connectors on the BCRS board Replace the BCRS p n 4551 2033 01 for bizhub 350 and p n 4551 2034 01 for bizhub 200 250 as necessary SPECIAL NOTE Solution contribution by Ted Young Production Print SSD and Jim DiSarro Workgroup SSD Solution ID TAUS0801903EN Solution Usage Description The machine configured without a finisher will not criss cross sort Solution CAUSE Incorrect sort non sort autochange setting within the user setting mode SOLUTION Enter the user setting mode select tab number five Choose the sort non sort autochange key and change the setting to Off to allow the machine to criss cross sort SPECIAL NOTE Solution contrib
38. Initial mode 4 Touch Total clear and press End 5 When the machine comes to ready enter the Service Mode 6 Touch System input 7 Touch Hard disk 8 Set the Hard Disk to No 9 Exit Service Mode 10 Power cycle the machine 0x00F00201 Failure of drum unit and developing unit Replace the DR 310 drum unit Item 4068612 and developing unit p n 4040 0752 00 FailedPWB A Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 88 bizhub 250 Warm up wrong display incorrect operation lock up Replace the PWB A p n 4040 0101 OE for bizhub 200 250 350 and p n A11U H001 02 for bizhub 222 282 362 0x00F00B00 Resetting a fuser error codewithout first replacing a failed fusing unitpart Replace the failed part prior to resetting the fuser error code 0x01100300 Failed NVRAM Replace the NVRAM Note To obtain a new NVRAM call the SSD Hotline at 800 825 5664and open a Problem Ticket Go to www mykonicaminolta com and select Service tab amp gt Warranty Repair amp amp Special Programs amp gt RA Form Fill out the RA Form Solution ID TAUS0655275EN Solution Usage 18 Description C2557 C 2557 Solution CAUSE The drum was replaced without replacing the developer SOLUTION Replace both the drum unit and developer at the same time Once the code occurs developer must be replaced to properly recover The correct procedure for replacing the drum is as follows 1 Select Tech
39. M5 is not running or not turningat the correct speed Replace the M5 fan p n 9313 1100 33 3 The imaging unit contacts are shorted Check the imaging unit contacts and correct as necessary If the error code persists replace the imaging unit p n 4040 0752 00 4 Thepaper stops at or before the timing rollerin the vertical transport section due to poor drum unit to charge corona shell contact Re form the small copper tab on drum unit that contacts the charge corona shell The tab is located on the front of machine andthe end of the drum unit SPECIAL NOTE Solution contribution by Craig Blyther ESS Mike Galletta Bill Hall Workgroup SSD and James Coston KMBS Portland Solution ID TAUS0650983EN Solution Usage 5 Description Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 92 bizhub 250 Warm up wrong display incorrect operation lock up Pressing the warm reset buttondoes not clear the fuser error code C3451 C3452 orC3751 C3752 orC3851 C3852 Solution CAUSE The fuser code is not being reset properly SOLUTION To reset the codes perform the following 1 Enter the initial mode 2 Remove the Compact Flash Cover 1 3 Press the Warm Restart Switch 2 4 When a dot appears at the center on the left hand side of the screen enter 3 from the 10 key pad 5 Enter the 8 digit service code and touch END Default value 00000000 6 Select Trouble Reset to complete the procedure IMPORTANT
40. ON Touch TX Report and select ON for Single Dest and Broadcasting Enter Tech Rep Mode and select Soft Switch Settings Change to mode 002 and set bit 6 1 and bit 5 0 Press Enter and exit Note Scanned job refers to scan to E mail SMB and FTP SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD NOOR WO Solution ID TAUS0802347EN Solution Usage 0 Description Can the Jam list be printed Solution No but the jam list can be viewed through the following procedure Access Tech rep mode Stop 00 stop 01 8 Zeros end Look for Counter select Jam counter and to view all just FWD at top Note If a HD504 p n 4599461 is installed printing a jam list is possible SPECIAL NOTE Solution contribution by Don St Onge Workgroup SSD Solution ID TAUS0808132EN Solution Usage 0 Description Vendor connector CN1000 pinout information Solution There are two versions of PWB A with a different CN1000 interfaces related to 5 volts Refer to the attached file for details SPECIAL NOTE Solution contribution by Mahen Shukla ESS BSE Solution ID TAUS0808216EN Solution Usage 0 Description When the HD 504 is installed is it necessary to install additional memory Solution When the HD 504 is installed in the machine it is necessary to install a minimum of 32MB of additional memory The item number for the EM 303 32MB Expanded Memory Unitis 4551641 It will not be necessary to install the EM 303 if the
41. Rep Mode amp gt Counter amp gt Special Parts Counter amp gt PC Life 2 Press the Clear Key to clear the counter value 3 Turn OFF the main power switch 4 Open the Right Door 5 Remove the IU 6 Remove four screws silver and disassemble the Photo Conductor Unit and the Developing Unit 7 Replace the Photo Conductor Unit 8 Remove three screws and the Developer Scattering Prevention Plate 9 Remove the Toner Supply Port 10 Remove the Developer 11 Set the developer while rotating the gear in the direction of the arrow 12 Reinstall the Toner Supply Port 13 Using three screws secure the Developer Scattering Prevention Plate 14 Install the four screws to secure the Photo Conductor Unit and Developing Unit 15 Install the IU in the copier 16 Turn ON the main power switch 17 Select Tech Rep Mode amp gt Function amp gt F8 and press the Start Key Notes a After replacing the developer be sure to execute F8 under Function of Tech Rep Mode b When the main power switch is turned ON execute F8 quickly Solution ID TAUS0701891EN Solution Usage 16 Description C3451 C 3451 C3452 C 3452 or C3851 C 3851 C3852 C 3852 Solution PROBABLE CAUSES 1 Failed fuser thermostat C3851 and C3852 Low Fuser Temperature failure are detected during copy process or C3451 and C3452 Warm Up failure are detected without completing warm up after turningON the power Copyright 2009 Konica Minolta Business Solu
42. SOLUTION Check the folder name setting See page 3 20 User Manual Scanner Mode Note The Shared file should be at the root of C and the browser name should have example sharefolder Solution ID TAUS0651903EN Solution Usage 1 Description EM 303 32 MB Expanded Memory Maximizes bizhub 350 250 200 HD 504 and System Performance Solution See Bulletin 05 GB 128 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0652023EN Solution Usage 1 Description How to set up the copier without a finisher to default to Crisscross Sort Solution To set up the copier without a finisher to default to Crisscross Sort perform the following 1 Go to Utility Counter User Setting User s Choice Click on Tab 4 6 Default Finishing Mode Select GROUP Click on ENTER NODOT E G O Solution ID TAUS0652219EN Solution Usage 1 Description Intermittent fuser temperature failure Solution CAUSE Fuser may shut down intermittently due to thermostat malfunction SOLUTION Please install the new style thermostat p n 4040M60100 and replace it according to the Thermostat Replacement Procedure CAUTION Follow the instructions very carefully to avoid any fire or safety problems Note
43. Solution ID TAUS0653147EN Solution Usage Description Can the machine be set so that incoming faxes RX are criss cross sorted Solution The machine cannot be set to allow incoming faxes to be criss cross sorted Solution ID TAUS0653276EN Solution Usage Description In PageScope Data Administrator 2 x is it possible to Import Authentication Data through a csv or txt file to a device Solution It is possible to Import Authentication Data through a csv or txt file in Data Admin 2 x First after connecting to the device if an Authentication Mode is not set it must be set Select Edit Authentication Change Authentication Mode Then select desired Auth mode From the tree view of the device at the left if you just highlight the Authentication settings icon then select File Ilmport the only choice is to import from a MFP backup file bin However if the Authentication Mode icon is expanded there should be a Account Track icon User Auth Setting icon or both icons underneath If one of these icons is highlighted and you select File Import then Import Each Data from a File from the top menu a dialog box will open This dialog box will allow you to browse to the file and then select from the drop down box csv or txt file in order to Import Once the file has been selected the Import File Wizard will appear You will then be required to select a delimeter and map the fileds of the file to Auth settings It is necessary to
44. Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0703363EN Solution Usage Description Can PageScope Data Administrator export user boxes to another unit Solution PageScope Data Administrator cannot export user boxes to another unit Note At this present time there is no application or utility except for the HDD Backup utility which takes hours to complete the backup SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD and lan Lynch Production Print SSD Solution ID TAUS0703402EN Solution Usage Description Jig Memory Card MSC change Solution Please refer to the attached Parts Modification Notice and associated Applied Product Information To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0703433EN Solution Usage Description What does the key that is displayed on the control panel mean Solution The key is displayed whenever the machine is setup for account tracking and an end user is logged in Once the end user logs off the machine the key is no longer displayed SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0703746EN Solution Usage Description Why do some machines display the copy count down on the LCD and others do not Solution Copyright 2009 Konica Minolta Business Solutions U S A Inc Oct
45. Usage 3 Description How to enable Authentication when installing aKey counter or vendor device Solution To enable Authentication when installing aKey counter or vendor device perform the following 1 Access the Tech Rep mode 2 Press stop and 9 on the key pad 3 Select Meter Count Screen 4 Touch Management Function Choice 5 Touch Counter setting Auth Device to UNSET 6 Touch end and power OFF ON Solution ID TAUS0701496EN Solution Usage 3 Description How to set incoming faxes to forward but not print Received RX faxes can also be set to be printed only printed and forwarded or received into memory Solution To make this setting perform the following 1 Enter Admin mode Admin 1 2 Select Document Management 3 Select RX Document 4 Select All Other Documents 5 Select RX Document Settings 6 Select the desired setting Print Forward Print amp amp Forward or Memory RX Solution ID TAUS0701708EN Solution Usage 3 Description Printing is Now Suspended message when trying to print any of the reports in the Utility Counter screen Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 125 Solution CAUSE Memory RX ON OFF is set to Lock On SOLUTION The Memory RX ON OFF can be changed using the following steps 1 Touch the Utility Counter key 2 Select User Management 3 Select Memory RX ON OFF 4 Select Lock Off 5 Touch Enter 6 Exit User Manag
46. User defined options parameter it should read IBMSHRCNN under thisadd ERRMSGINFO 5 Start the writer and vary the device on and test These changes must be done for the other device on the AS 400 SPECIAL NOTE Solution contribution by Paul Santangelo ESS SSD Solution ID TAUS0800403EN Solution Usage 1 Description How to print SAP R Sbarcodes Solution In order to print SAP barcodes you need to have the barcode fonts installed on the MFP This means that you need to purchase SAP compatible barcode fonts and install them onto the HDD of the controller Currently the best andeasiestway to print SAP barcodes is to attached a device from Typehaus to the MFP This device has been tested and it complete compatible with SAP barcodes This device is so sophisticated that you need not configure it with an TCP IP address it will assume the TCP IP address of the MFP and intercept the font call for the barcode and replace the call with the actual barcode fonts Nothing else will be required To Purchase this device contactTypehaus at http typehaus com Be sure to mention your affiliation with Konica Minolta SPECIAL NOTE Solution contribution by Paul Santangelo ESS SSD Solution ID TAUS0800454EN Solution Usage 1 Description What is the part number for the SU 501 fax scan chip Solution SU 501 fax scan chip p n 4551 1204 01 Note It is necessary to provide extra memory for the fax kit as well as providing the TCP IP scan function
47. a Open PDF fileto print b Select File and then Print The print screen is open Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 24 bizhub 250 Miscellaneous c Select Properties in the print screen d Select Advanced in the document properties e The default setting of PostScript Pass Though is configured with Enable in PostScript driver Please change the setting from Enable to Disable Note Whenwanting to keep this feature as Disable pleaseperform the following A Select Start and then Printers and Faxes on Microsoft Windows OS The folder of Printers and Faxes is opened B Select PostScript driver with right click and then select Properties PostScript driver properties is opened C Select General tab in PostScript driver properties D Click Printing Preferences in General tab E Select Advanced tab F The default setting of PostScript Pass Though is configured with Enable on PostScript driver G Please change the setting from Enable to Disable in PostScript driver properties Due to this change the setting of Disable is kept as default setting even if PC is powered OFF 6 With regard toprinting from Adobe Acrobat Professional there is a possibility increasing printing speed with the color PDF file on B amp amp W models by using Same As Source No Color Management a Open PDF file to print b Select File and then Print The print screen is open
48. adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Clinton Marquardt ESS and Chuck Tripp Production Print SSD Solution ID TAUS0648952EN Solution Usage 1 Description Hard DiskDrive HD 504 capabilities Solution The HD 504 Hard Disk Unit adds 40GB of system memory and increasessystem performance When it is added it serves the following function Copy Overlay Image Stamping The system is able to store copy jobs while copy jobs are being printed Enables PostScript font downloads with PostScript Enables PDF font downloads with PostScript Enables PDL Spooling Provides Scan to HDD capabilities up to 115 mailboxes Reprint function Solution ID TAUS0650605EN Solution Usage 1 Description When faxing need to set a priority cassette Solution CAUSE Not pulling from the proper cassette SOLUTION To select a priority paper drawer when faxing select mode 37 and change bit 2 7 for the proper cassette Bit 7 1 for 1st cassette Bit 6 1 for 2nd cassette Bit 5 1 for 3rd cassette Bit 4 1 for 4th cassette Bit 2 1 for Bypass SPECIAL NOTE Solution contribution by Jim Behrends Workgroup SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 40 bizhub 250 MERA I FeTal xel 0k Solution ID TAUS0652676EN Solution Usage 1 Description PC 402 large capacity cassette field update Solution See Bulletin 06 GB 005 for details Note To view a PDF Adobe Reader m
49. and POPS Setting This method will use CRAM MD5 Login or Plain authentication CAUTION If you set SoftSW 380 Bit6 1 URL report function with Scan to Server FTP HDD will notwork SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0807951EN Solution Usage 3 Description How to get the number of the fax line when it is not published Solution CAUSE No cover Sheet with number or the id on machine is the name of the customer without a number SOLUTION Technician can dial 1 800 444 4444 this number will provided a greeting and state the number you are calling from SPECIAL NOTE Solution contribution by Don St Onge Workgroup SSD Solution ID TAUS0650458EN Solution Usage 2 Description FK 503 why no dial tone on the ML 502 when pressing the monitor button Solution Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 34 bizhub 250 Miscellaneous There is no dial tone when selecting mode 006 bit 1 to Oafter installing the ML 502 because there is no speaker for the additional line but it will still TX and RX Solution ID TAUS0653126EN Solution Usage 2 Description When a Jamex coin op vendor unit is attached to the MFP through the key counter port does duplexing work Solution Duplexing with a Jamex coin op vendor box will not work SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0653378EN Solution Us
50. and Adobe Acrobat 6 The only restrictions found were that Owner Information functions were not available bizhub C350 Standard Controller Tested in both the Citrix Metaframe XP FR3 and the Citrix Metaframe Presentation Server 3 0 environments with the Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 applications loaded Testing has been performed with the PCL driver version 1 0 with the following restriction The watermark feature will not be available on a locally installed printer bizhub 200 250 350 Standard Controller Tested in both the Citrix Metaframe XP FR3 and the Citrix Metaframe Presentation Server 3 0 environments with the Microsoft Office Microsoft Excel and Adobe Acrobat 6 0 applications loaded When utilizing the PostScript Visual driver version 1 0 1 or the PCL driver version 1 0 2 the print controller can be used with the following restrictions 1 The custom paper size setting is not available 2 The default selections made on client workstations will not be reflected on the printer properties screens bizhub C650 C550 C451 C450 C352 C351 C300 C252 C250 Tested withCitrix Metaframe Applications tested were Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 No restrictions were found in testing Solution ID TAUS0701544EN Solution Usage 6 Description Is the MFBS board the same for the bizhub 200 250 350 and bizhub 222 282 362 Solution The current MFBS board p n 45
51. computer keeps going back and forth between printing error and restarting Solution CAUSE The machine may have been confused by a power surge or sag SOLUTION Pleaseperform a Total Memory clear 1 Press the warm reset key When the dot appears on the screen hit the number 3 on the ten key pad 2 Enter the password 00000000 andpress END 3 Select the Total Clear andpress Yes Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 109 bizhub 250 Warm up wrong display incorrect operation lock up 4 Press Exit 5 Reprogram the machine and test it SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0703503EN Solution Usage Description The machine will not allow the selection of mixed originals and original direction as a combination Solution CAUSE Machine limitation SOLUTION The mixed original detection function and the original direction function cannot be combined as this is a machine limitation and is normal for the machine SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0703609EN Solution Usage Description FK 503 timestamp information is overwriting header information Solution CAUSE Soft switch mode 16 bit 0 is set to0 SOLUTION Change soft switch mode 16 bit 0 to1 SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0703849EN Solution Usage Description FS 508 C
52. created By pressing the newly created one touch key the fax will be sent to all the locations registered under that key NOOR Solution ID TAUS0650594EN Solution Usage 0 Description Is the bizhub 250 Black and White supported by the PageScope Net Care Counter Reader Function Solution The bizhub 250 is not supported at this time although the C250 C350 C351 C450 are supported Solution ID TAUS0651467EN Solution Usage 0 Description Why does the memory size indicated in Tech Rep mode appear to be incorrect Solution The memory size reflects the amount of expanded added memory Base memory is 192MB The printer config system displays the correct total memory in the machine Solution ID TAUS0651508EN Solution Usage 0 Description MT501 unable to print to a mailbin Job will output to the main finisher tray Solution CAUSE 8 5x11 paper is not loaded SOLUTION Install at least one tray with 8 5x11 paper since the MT501 will not accept paper sizes of 8 5x11R 8 5x14 or 11x17 The MT501 will also accept 5 5x8 5 paper Solution ID TAUS0651656EN Solution Usage 0 Description FK503 can the bizhub 250 receive and print 11x17 faxes Solution Faxes can be received and printed from any tray capable of handling 11x17 paper Solution ID TAUS0651716EN Solution Usage 0 Description USB scanning availability Solution Scanning via the USB port is not available at this time Solution ID TAUS0651777EN Solution Usage
53. enter the initial mode 1 Press the warm reset button and wait for a dot to appear on the left side of the screen 2 Press 3 on the 10 key keypad 3 Enter 00000000 for the password andpress end 4 At the initial screen for the initial mode select Clear fax settings 5 Select soft switches andpress end 6 Select Yes and enter 7 Exit from the initial mode When the machine comes to Ready turnOFF the main power for 10 seconds Test the machine SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0703536EN Solution Usage 2 Description PROBLEM The machine indicates the incorrect user name or password ED9C7 when attempting to scan to SMB on a server or workstation with an account created for scanning Solution CAUSE An account is created on the server or workstation to provide a user name and password either because the workstation does not use a password or the administrator does not want to use their password on the server The created account does not have administrator rights This will cause the scan to be rejected SOLUTION Assign administrator rights to the account created for scanning purposes SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0800574EN Solution Usage 2 Description Machine locks up at the Konica Minolta logo and cannot be cleared Solution CAUSE The machine HDD has failed SOLUTION Replace the HDD p n 4599461 SP
54. example 11 11 5 33 and press enter This should bring up the server 4 Navigate to the previously shared out printer on the server 5 Right click on the shared out printer and select properties 6 Select the sharing tab and then click on the Additional Drivers button Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 39 bizhub 250 Miscellaneous 7 Select or check off the 32 bit driver to be added to the 64 bit system 8 Select OK and then browse to the folder that houses the 32 bit driver to be installed and select OK The Additional Drivers window should now have the 32 bitand 64 bit checked off 9 Check the Additional Drivers of the Server to make sure that the 32 bit has been pushed up right click on the shared out printer of the server amp gt Properties amp gt Sharing Tab amp gt Additional Drivers Notes a This was tested on like versions of 32 bit and 64 bit drivers b To viewthis procedure Apple QuickTime should be installed It can be downloaded for free at http www apple com quicktime download SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Solution ID TAUS0603556EN Solution Usage 1 Description Power consumption data Solution Please see attachedpower consumption data for warm up standby and running modes To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www
55. from the Initial mode Press the warm reset button located on the right side of the IR next to the flash card slot Watch for the dot to appear on the left side of the touchscreen Hit the number 3 on the 10 key pad when the dot shows enter the service password 00000000 and hit end Touch Total clear and hit end hit yes for any confirmations Exit the initial mode It may be necessary to cycle the machine OFF ONafter it comes to ready Re program the TCP IP address information and test the machine NOOR WDM Solution ID TAUS0653732EN Solution Usage 5 Description FK503 when telephone line plugged in the display drops the Off Hook and the ability to key in a phone number Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 122 Solution CAUSE Ring and tip are reversed due to original fax equipment phone wire being used SOLUTION Use the FK503 kits phone line provided Solution ID TAUS0656571EN Solution Usage 5 Description C2557 code at process start and paper jams in fuser unit Solution CAUSE Failed PWB A Mechanical CB SOLUTION Replace the PWB A board p n 4040 0101 03 Solution ID TAUS0701762EN Solution Usage 5 Description Unable to network print Solution CAUSE Corrupt memory SOLUTION Do a total memory clear from the initial mode Re program the TCP IP address and try printing Solution ID TAUS0701837EN Solution Usage 5 Description Installing
56. gets sucked into the Cooling Fan Motor SOLUTION Ensure that the filter is checkedevery visit If it appears that it is clogging with dust replace it Amodified partis available p n 4030 1400 00 to prevent the filter frombeing sucked into the Cooling Fan Motor even whenit is clogged with dust Note Attached is a diagram and Parts Modification Notice showing the part MEMBER and its positioning in relation to the filter and motor To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0802664EN Solution Usage Description PROBLEM Machine is counting down instead of up Solution CAUSE The HDD has become corrupt SOLUTION Perform a HDD format and reboot the machine Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 113 bizhub 250 Warm up wrong display incorrect operation lock up SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0808094EN Solution Usage Description IMPORTANT When doing backup of data with HDD Backup Utility with Phase 3 1 firmware installed the data cannot be restored The symptom occurs with only Phase 3 1 firmware Ver 80 but not with Phase 3 0 firmware and earlier The symptom occurs even when updating from Phase 3 0 firmware and earlier to Phase 3
57. hit the Select button when making selections After the data has been imported Select the Account Auth data you want to upload to the device and then select the Write button Solution ID TAUS0653377EN Solution Usage Description Unable to enter network settings with out machine locking up Solution CAUSE Failed hard drive HD 504 SOLUTION Reformat hard drive replace if necessary p n 4599461 0 Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 143 Solution ID TAUS0653563EN Solution Usage 0 Description What is the default password for the Administrator mode Solution The new default password is 1 2 3 4 5 6 7 8 The default password for older firmware versions was eight zeros Note With the new firmware version 25 with enhanced security the password has changed Solution ID TAUS0653606EN Solution Usage 0 Description How to enable a fax TX report to print out every fax Solution To enable a fax TX report print to print out every fax perform the following 1 Press the Utility key Select Admin Management Enter passcode 12345678 Select Admin 1 Select Report Settings Select TX report Set Single Dest to ON Set Broadcasting to ON ONDAN Solution ID TAUS0653798EN Solution Usage 0 Description When printing from AS 400 jobs may repeat over or multiple copies do not print Solution CAUSE A new option implemented by IBM should be used SOLUTION
58. is tray 1 Solution To change the priority paper tray perform the following 1 Select utility key 2 User setting 3 User choice 4 Select priority tray 5 Select the default tray requested SPECIAL NOTE Solution contribution by John Miller Workgroup SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 18 bizhub 250 Image failure other than density color magnification blur Solution ID TAUS0801406EN Solution Usage 1 Description Lines occurring in the lead to trail direction in a random manner not in the same location Issue may show up as thin lines or banding Solution CAUSE If experiencing black lines orbanding inspect the developing unit mylar strips particularly at the rear of the unit If they are damaged or worn the developing unit can contact the drum causing damage to the drum and or high voltage arcing SOLUTION Please exchange the PC drum unit Item 4068612 andDeveloping unit p n 4040 0752 00 at the same time SPECIAL NOTE Solution contribution by Ron Reed ESS SSD Solution ID TAUS0900781EN Solution Usage Description When scanning using SMB at resolutions below 400 X 400 the received image is blurred Solution CAUSE The MFBS board has failed SOLUTION Replace the MFBS board p n 4551 2038 01 to resolve the problem SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc
59. locking up theMFP or not recognized C E084 error code Cannot PING the MFP C D203 error code Display resetting to Japanese Losing network settings after firmware upgrade C E002 error code Scan to E mail or FTP 10 Loss of adjustment data 11 Total counter is reset 12 Display TCR adjustment 13 C 284x error code OONDPAN Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 22 bizhub 250 Miscellaneous bizhub 600 750 Common symptoms when NVRAM replacement may be necessary 1 Screen freeze in Konica Minolta logo 2 Cannot recognize document feeder 3 Error code SC2203 7145 7255 Common symptoms when NVRAM replacement may be necessary 1 Blank screen 2 Loss of E mail addresses 3 Loss of settings 4 Error code E56 01 Ordering Procedures Call the SSD Hotline at 800 825 5664 to open a Problem Ticket IMPORTANT All requests for NVRAMs must be approved by the SSD Hotline and a problem ticket generated lf a request is received without an established problem ticket number the request will be denied The NVRAM can be ordered via the Online Technical amp amp Special Program order form located within MyKonicaMinolta com 1 Login to MKM com 2 Select the Service tab 3 Select Warranty Repair amp amp Special Programs menu at left side of screen 4 Click on Warranty Services amp amp Technical FOC Programs in center of screen 5 Select NVRAM BRU Replacemen
60. mode is set to on This restricts all regular users from creating or editing the one touch keys SOLUTION If this setting is not desired enter the administrator mode 1 select admin set then selectone touch editing Set the selection to off This will allow all users to create and edit existing one touch keys SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 118 bizhub 250 Warm up wrong display incorrect operation lock up Solution ID TAUS0902154EN Solution Usage Description The machine jams at the fuser when making three or more double sided copies The third copy will start to exit the fuser switchback as normal for the second side and switch again back to the exit causing the sheets to come together and jam Solution CAUSE The duplex clutches are malfunctioning SOLUTION Replace the two duplex drive clutches p n 9322 1500 12 SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0902395EN Solution Usage Description The machine indicates incorrect jumper settings after flashing the machine with Phase 2 firmware Solution CAUSE Incorrect firmware being used with Phase 1 machines SOLUTION The Phase 1 machines cannot use Phase 2 firmware Before any firmware is installed on a machine verify the phase of the machine and the MFBS board The Phase 2 machines have a jumper to set clock speed
61. one touch keys be changed so they will remain active after the scan is completed Solution There is no adjustment for the one touch keys to allow changing the time they are active Once the scan is complete the one touch key becomes deactivated and must be selected again for the next scan SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0800239EN Solution Usage Description What is the maximum number of addresses that can be entered in an address book in the Network Fax Utility Solution The maximum number of addresses that can be entered in an address book in the Network Fax Utility is 1000 SPECIAL NOTE Solution contribution by Dave Bruni Workgroup SSD Solution ID TAUS0800396EN Solution Usage Description Is Internet ISW supported on the machine Solution Internet ISW is not supported on the bizhub 250or bizhub 350 SPECIAL NOTE Solution contribution by Dave Bruni Workgroup SSD Solution ID TAUS0800433EN Solution Usage Description IsMagneCote paper or magnetic backed paper supported Solution Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 56 bizhub 250 Miscellaneous MagneCote paperor magnetic backed paper is not supported SPECIAL NOTE Solution contribution by Marge McLea ProductionCustomer Support SSD Solution ID TAUS0800567EN Solution Usage Description How to enable Reserve Job feature andto determine if the option is available
62. own While the copier is sitting idle a copy of the platen will be output Solution CAUSE This issue is most probable caused by the Start Button being stuck against the control panel housing of the control panel On some new copiers the edge of the Start Button may be rough and cause it to get caught against the control panel housing SOLUTION To repair this issue disassemble the control panel and remove the plastic Start Button Use fine sand paper or file to smooth the inner edge of the control panel housing and the Start Button Re assemble and test for proper operation If the panel can not be repaired then replace the control panel assembly with a new one p n is 4040 6053 02 SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD Solution ID TAUS0901240EN Solution Usage Description The machine will not print the account track data as long as the HDD is installed When the HDD is uninstalled the machine will print the account track data with no problem Solution CAUSE The machine has the HDD installed without any extra memory SOLUTION In order for the machine to print the account track data with the HDD installed extra memory must be installed The following memory amounts with their item numbers are available EM 303 32mb expanded memory item 4551641 EM 304 64mb expanded memory item 4551651 EM 305 128mb expanded memory item 4551661 NOTE Only one extra memory kit may be used for the machine SP
63. possible to set up fax forwarding to different destinations based on TSI routing Please refer to the User manual for the model in question SPECIAL NOTE Solution contribution by Mahen Shukla ESS BSE and lan Lynch Production Print SSD Solution ID TAUS0900013EN Solution Usage 2 Description How to use the Firmware Imaging Toolkit software Solution Please perform the step by step procedure mentioned in the attached documentation To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html CAUTION Never format the CF card on color machines Notes 1 Before installing the most current version always delete the previous version via Add and Remove Programs 2 Firmware Imaging Toolkit 2006 can be downloaded via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0900736EN Solution Usage 2 Description How to load a 32 bit driver on a 64 bit operating system Solution Please follow this step by step procedure and refer to the attached video 1 Load the 64 bit driver on the server and share it out 2 Load a 32 bit driver on a workstation locally 3 From the workstation perform the Run command to connect to the server
64. set up a fax one touch 1 Press Utility 2 Press User settings 3 Press Fax 4 One touch 5 Press an empty box 6 Enter name of destination 7 Next 8 Fax 9 G3 10 Next enter the number 11 Next 12 Press enter SPECIAL NOTE Solution contribution by Raymond Downs Production Customer Support SSD Solution ID TAUS0801916EN Solution Usage Description Part number for the registration clutch Solution Registration clutch CL1 p n 9322 1000 81 SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0802031EN Solution Usage Description Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 60 bizhub 250 Miscellaneous Why user name and password do not display under the SMTP settings Solution The SMTP username and SMTP password settings will appear after Mode 380 is accessed and bits 2 and 6 are set to 1 1 Access admin mode select admin 2 2 Select mode selection Enter 380 as the mode number and change bits 2 and 6 1 3 Press Enter until you are back to the main screen 4 Power the machine OFF wait 10 seconds then power the machine ON The selections will now be available SPECIAL NOTE Solution contribution by Greg Lantowski Production Print SSD Solution ID TAUS0802054EN Solution Usage Description SP 501 installation instructions Solution Please refer to the attached SP 501 Stamp Unit Installation Manual To view
65. setting information FW download setting information Copy setting information zoom ratio paper size erase width paper source detailed information copy job program bypass free size registration etc CSRC setting information Please review the attached document for more detail To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Chuck Tripp and Mike McCarthy Production Print SSD Solution ID TAUS0802799EN Solution Usage 3 Description Enabling User Name and Password for SMTP Authentication Solution SMTP Authentication Note Before starting make sure NC 4 and SU 2 or SU 3 are installed ROM versionmust becurrent 1 Login Admin mode onMFP panel 2 Select Admin2 3 Open SoftSW setting and set SoftSW 380 Bit6 1 and Bit2 1 4 Save Settings 5 Open Network Set and SMTP Setting 6 Set SMTP Server Address TCP IP address of Mail Server 7 Set E mail Address 8 Set SMTP AUTH User Name 9 Set SMTP AUTH Password 10 Save Settings Note If you get error code EA21C6 it means Authentication method error If you get error code E72217 it means User ID or Password is incorrect WithSU 3 If you want to share POP3 User name and password as SMTP Auth User name and Password set SoftSW 380 Bit6 1 and Bit2 0 Set the POP3 user name and password on Network Set
66. touch that was programmed and press the Public box View the document and select Download to your folder or the desktop 4 Double click on the download TIFF or PDF With the open TIFF or PDF select Printer and right click select the properties and then the Output Method select Save in User Box The Save In User Box Settings will be displayed Type in the name of the document that was selected for the One Touch Name in step 1 select OK then OK for printer and OK for sending to the printer 5 The document now will reside on the HDD until deleted The TIFF or the PDF can now be deleted or saved for future use in a folder or on the desktop Solution ID TAUS0653847EN Solution Usage 1 Description Security enhancements Solution Here s an at a glance look at the Security features enabled when these devices are upgraded ISO 15408 Certification Hard Disk Drive HDD Password Lock Function Authentication Failure Penalty Access Limitation Failed Access Penalty Authentication Failure TCP IP Address Filtering Restricting Broadcasting Restricting Input of Direct Input Numbers Enhanced Secure Printing Password Rules Job Erase HDD Sanitizing User Authentication selectable for all functions or for Scan Functions only Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 41 bizhub 250 Miscellaneous Multiple Domain Support for User Authentication in Active Directory Environments SMTP Primary and Second
67. wearing of the fuser rollers or leave marks on the copies Solution ID TAUS0656962EN Solution Usage 4 Description Connecting a Hecon key counter device to the mainbody Solution Please seeattachedBulletin Number 5563inregards to Hecon conventional key counter Hecon Base 10 and legacy Minolta key counter support To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0658356EN Solution Usage 4 Description How to print out a Service Call Report or Management List Solution To print out a Service Call Report or Managemant List perform the following 1 Press the Utility button Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 30 bizhub 250 Miscellaneous 2 Select Check Detail on LCD 3 Press Stop 0 0 Stop 0 2 4 Select Maintenance Mode 5 Enter Passcode 00000000 6 Select Service Call Report SPECIAL NOTE Solution contribution by Ron Reed ESS SSD SPECIAL NOTE Solution contribution by Jim Behrends Workgroup SSD Solution ID TAUS0702294EN Solution Usage 4 Description How to configure LDAP access on a Lotus Notes R5 or R6 server Performing a LDAP Search using an Anonymous Connection via Lotus Notes supportedLDAPVersion not enabled Solution LDA
68. web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Jim Behrends Workgroup SSD Solution ID TAUS0702066EN Solution Usage 4 Description EDOS9C6 error code when trying to scan to SMB Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 bizhub 250 Controller no or slow print scan failure garbled data lockup Solution PROBABLE CAUSES 1 LAN cable is not connected or the destination address is incorrect Check that the LAN cable is correctly connected Also check that the settings for the destination address and port number are correctly specified 2 The SMB ports are closed for security reasons usually due to a firewall or anti virus utility Ports 137 138 138 and 445 need to be verified that they are open If these ports are closed a connection cannot be made to the workstation from the machine thus creating the error Checking the ports should only be done by the customer network administrator DO NOT change these ports yourself SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0702845EN Solution Usage 4 Description The fax will transmit but not receive The machine sounds like it answers but then disconnects right away Solution CAUSE Failed Fax Kit FK 503 SOLUTION Replace the FK 503 board p n 4551 2048 01 SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution
69. with the Microsoft Windows 7 operating system To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0902480EN Solution Usage Description How to set up Scan to FTP on Microsoft Windows 2008 Server Solution Please see the attached video for the procedure The video should be played on Microsoft Windows Media Player version 9 or later The latest Media Player can be downloaded at http www microsoft com windows windowsmedia default mspx SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0902518EN Solution Usage Description How to default the scan file type to PDF Solution To default the scan file type to PDF perform the following 1 Press the Utility Counter button 2 Select Check Details 3 Enter the Service Mode Press Stop 0 0 Stop 0 1 4 Enter the Service passcode default 00000000 and press End 5 Select Soft Switch Settings 6 Select Mode Selection and enter mode 360 7 Select Bit Selection and scroll to Bit 0 and change the value to1 8 Press Set 9 Cycle machine main power switch OFF ON SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 67 bizhub 250 Miscellaneous Solutio
70. write from crashing on the AS 400 Solution In order to prevent the write from crashing on the AS 400 read the following IBM bulletin Timeout Settings in the Operating System Printer Device Description Settings in the printer device configuration in operating system that can cause writers to end are the Inactivity timer and Activation timer The recommended setting for Inactivity timer should be set at some value other than NOMAX so that the connection will be closed during periods of no activity Even if not sharing on the network NOMAX can cause problems with the writer connection The Activation timer should be set to a value large enough to prevent posting of intervention errors due to TCP IP transmission delays and printer processing delays The default setting of 170 seconds is usually large enough to accomplish this unless you send large files to a printer with a slow processor that has a lot of memory Increasing the activation time will prevent unwanted intervention errors but that time will have to pass before you will get a desired intervention error Note that intervention errors do not stop the print process If the Printer Error Message parameter in the Device Description for the writer was set to INQ then the intervention will require an operator input to retry or to cancel the writer At R370 the Printer Error message is not recognized on ASCII printers Change the User defined options parameter to ERRMSGINFO Ifthe Pri
71. 1 Solution CAUSE Firmware bug SOLUTION A special ROM will soon be released but the release timing has not been yet decided Therefore please do not use the HDD BackupUtilitywith Phase 3 1 firmware Ver 80 until the release of thespecial ROM Note Evenif you cannot restore the data backed up with HDDBackupUtility in Phase 3 1 firmware Ver 80 installing this special ROM will enable thedata restoration SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0808265EN Solution Usage Description Problem When pressing the extra scan button the machine indicates IP scanner Option not installed Solution Cause The IP Scan is an option that only comes with the fax kit Solution For the IP scan option the FK 503 needs to be installed with its memory chip p n 4551613 SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0808295EN Solution Usage Description PROBLEM When the machine begins to print originals that are run through the document feeder the machine jams Originals copied from the glass work fine Solution CAUSE There is a poor connection between the HDD and the MFBS board SOLUTION Reseat the connection to the HDD to resolve the problem SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0808467EN Solution Usage Description Intermittently the fax stops and ejects the originals Solution Copyright 2009 Kon
72. 1046EN Solution Usage 2 Description By default the MFP displays a status message that the imaging unit is at near life status and shortly afterward theMFP stops functioning It is possible to disable this status messageso thattheMFP will continue operating until the imaging unit is utterly depleted Solution To disable the MFP near life indication when the imaging unit life is depleted Call the Tech Rep Mode to the screen Touch Soft Switch Settings Enter the mode number a 3 digit number from the 10 Key Pad The mode number is 418 Touch Bit Selection Align the cursor using left arrow or right arrow under bit 3 Change bit 3 from the default 1 to 0 to disable indication of near life Touch Set Exit the Tech Rep Mode Note The Imaging unit will becompletely depleted without any indication in this mode The near empty warning is disabled SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD ONOaRWNDM Solution ID TAUS0801369EN Solution Usage 2 Description DF 605 how to update firmware Solution Firmware upgrade 1 Prepare the firmware upgrade EP ROM 2 Turn OFF the Main Power Switch 3 Remove the Rear Cover of DF 4 Insert the Prepared EP ROM to the IC socket Section 1 of the main Control Board DF Note Ensure that the EP ROM is installed in the correct direction 5 Power ON the Main Power Switch 6 Check the firmware update status at the P
73. 3 RAW Port 5 Network Setting amp gt 2 TCP IP Setting amp gt 2 3 RAW Port No amp gt Porti 9113 OFF 9114 RAW Port 5 Network Setting amp gt 2 TCP IP Setting amp gt 2 3 RAW Port No amp gt Porti 9114 OFF 9115 RAW Port 5 Network Setting amp gt 2 TCP IP Setting amp gt 2 3 RAW Port No amp gt Porti 9115 OFF 9116 RAW Port 5 Network Setting amp gt 2 TCP IP Setting amp gt 2 3 RAW Port No amp gt Port 9116 OFF 50001 Open API 8 System Connection amp gt 1 IS Open API Setting amp gt Access Setting Restrict 59158 Twain Box Data Admin 9 Security Setting amp gt 6 Management Function Setting amp gt 3 Network Function Setting Disable Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 36 bizhub 250 Miscellaneous Notes 1 Port 59158 cannot be closed by above setting but if you set Network Function setting Disable Box operator cannot browse the data in boxes 2 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0653844EN Solution Usage 2 Description How to maximize performance of the MFP Solution When the EM 303 32MB memory upgrade Item 4551641 is added to a bizhub 350 250 200 device equipped with the HD 504 Hard Disk Drive the overall system performance is improved Please see Marketing
74. 37 0906 01 SPECIAL NOTE Solution contribution by John Miller Workgroup SSD Solution ID TAUS0901481EN Solution Usage Description Error code C 2654 on display Solution CAUSE PWB A board failure SOLUTION Reseat the EEPROM on the PWB A board and if problem remains replace the PWB A board p n 4040 0101 03 SPECIAL NOTE Solution contribution by John Miller Workgroup SSD Solution ID TAUS0901570EN Solution Usage Description When attempting to write firmware to the machine it is stuck at the Please wait screen Solution CAUSE Bent pin in the CF card slot SOLUTION Carefully check the CF card slot and straighten any bent pins SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 117 bizhub 250 Warm up wrong display incorrect operation lock up Solution ID TAUS0901617EN Solution Usage Description The copier can not make Direct Faxes or send Programmed faxes without generating an error code and Off Hook Dial will function without issue The error message is a EA3226 but can be any combination of EAxxxx when faxing Solution Cause This issue is usually a setup issue regarding the copier s communication mode setting By default the communication mode is PC email In this mode off hook fax will function however direct and one touch faxing is not functional Resolution To repair this issue select the Utility Key A
75. 51 2038 01 iscompatible but it is being replaced with a modified MFBS2 board p n 4551 R900 00 IMPORTANT When installing the MFBS2 board into bizhub 200 250 350 222 282 362 machines make sure to set the jumper located on themodified board to the 300MHz position see jumper position as shown in the attached Parts Modification Notice Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Malcolm Hibbert and John Miller Workgroup SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 28 bizhub 250 Miscellaneous Solution ID TAUS0702076EN Solution Usage 6 Description After installing the HDD it is not recognized by machine Solution CAUSE The IDE ribbon cable was installed incorrectly SOLUTION Followthe directionsin the attachedinstallation guide page E 4 and verify proper connection to the HDD Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0801324EN Solution Usage 6 Description Supporting bizhub vCare Solution Initial setup documents for vCare support are attached The attacheddocuments were sent to all the BSCs This information is for the BSCs only It does not apply to dealers
76. 7654 Rocky Mount NC 27804 Phone 800 541 9079 Phone 252 937 4991 Fax 252 937 3847 Sales sales hightech ai com Support support hightech ai com Web Site www hightech ai com In Canada Densigraphix Kopi Inc 370 Britannia Road East Suite 6 Mississauga Ontario L4Z 1X9 Phone 888 364 6273 Fax 800 563 3192 Sales sales densi com Support service densi com Web Site www densi com SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 95 bizhub 250 Warm up wrong display incorrect operation lock up Solution ID TAUS0801698EN Solution Usage 3 Description EAXXXX when scanning to E mail Solution CAUSE The LAN cable is not connected communication to the SMTP server failed or transmission was attempted to an incorrect destination address SOLUTION Confirm that the new TCP IP address is the correct one to the E mail server The TCP IP address on theMFP does not change by itself Possiblythe server was changed or the TCP IP address was changed There was noSMTP authentication on theMFP so IP Relay had to be set on the E mail server Confirm that the TCP IP address of theMFP is being relayed on the E mail server If the customer is usingSMTP authentication then have them create an account for the MFP Enable SoftSW 380 Bit6 1 and Bit2 1 Note Please see attachment for Full Code Listing To viewthe PDF Adobe Reader must be insta
77. 89EN Solution Usage 1 Description PC 102 intermittent jamming from Tray 3 Solution CAUSE The paper take up sensor PC116 has failed SOLUTION Replace the paper take up sensor p n 4037090201 Solution ID TAUS0702779EN Solution Usage 1 Description After ARPing LinkCom III the LAN light still flashes and is not seen in PrintGuide Solution CAUSE Incorrect procedure SOLUTION After ARPing the LinkCom box PING the TCP IP address in order to activate the ARP The light will go solid and it will be seen in PrintGuide SPECIAL NOTE Solution contribution by Paul Santangelo ESS Solution ID TAUS0702987EN Solution Usage 1 Description What is the procedure for replacing CL 3 paper take up clutch Solution To remove the take up clutch CL 3 for service or replacement 1 Remove cassettes one and two 2 Next remove the feed unit for Tray1 and the Manual bypass unit 3 Remove the rear cover Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 44 bizhub 250 Miscellaneous Note The connector for CL 3 comes through the frame and connects at the rear of the machine Remember to disconnect the connector before removing the drive unit otherwise the connector will be damaged 4 Looking into the cavity for Tray 1 you will see the drive gear assembly which may be removed by removing the screws securing the metal frame around the unit 5 Once the screws are removed the unit will c
78. Abort Abort code 0x00F00B00 will occur frequently if trying to reset after detecting the error codes without first replacing the Thermostat p n 4040 M601 00 or Fusing Unit p n 4040 0767 00 Note It is normal for the machine to produce an abort code during the reset Solution ID TAUS0801978EN Solution Usage 5 Description C 2557 C2557 after replacing a defective ATDC sensor Solution CAUSE The wrong ATDC sensor was used The Di3510 series of machines ATDC sensor looks identical to the bizhub 350 series but they are different and operate in a different voltage range SOLUTION Please use the correct ATDC sensor p n 4040 6040 01 SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0700298EN Solution Usage 4 Description C1183 C 1183 Solution CAUSE On initial setup the Exit Trayswere notscrewed in before testing SOLUTION Ensure Exit Trays are securely fastened before testing SPECIAL NOTE Solution provided by Noel Fino KMBS Hartford Branch Solution ID TAUS0700690EN Solution Usage 4 Description FS 508 finisher is not recognized by main body Solution CAUSE Possible loose connector or failed Finisher Control Board SOLUTION Reseat connection at PJ6A on PWB A Finisher Control Board and check for 5V DC at Pins 1and 2 If properly seated and no voltage is evident replace the Finisher Control Board p n 4349 0105 01 SPECIAL NOTE Solution contribution by Chuck Tripp
79. B FTP or E mail Solution The separate scan function only works for originals scanned to copy It will not work with the scanner function of the machine Solution ID TAUS0655265EN Solution Usage 1 Description How to set up the machine for SMTP authentication There is no selection to enter the information in network setup on the machine Solution CAUSE Incorrect soft switch setting SOLUTION Perform the following 1 Enter the soft switch mode 380 Set bits 6 and 2 to 1 2 Re start the machine The SMTP settings will now appear in the network setup of the Admin 2 mode to allow entry of the user name and password Solution ID TAUS0657139EN Solution Usage 1 Description Error while removing TWAIN driver from eCopy ScanStation Solution CAUSE The eCopy license has locked the TWAIN driver and has not released it SOLUTION The two eCopy services must be stopped in order to remove the TWAIN driver Once the services have stopped press the Retry button and the removal process should continue Once the TWAIN driver has been removed restart the two services that were previously stopped Solution ID TAUS0658317EN Solution Usage 1 Description Is desktop faxing supported Solution Desktop PC faxing is supported with the use of the Network FAX utility installed on the computer Note Desktop PC faxing is notexecuted through the print driver only with the Network FAX utility installed Solution ID TAUS0658335EN Solutio
80. Bulletin 06 GB 016 for details Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0657927EN Solution Usage 2 Description Konica Minolta SAP printing availability Solution SAP printing device types are now available for many of the Konica Minolta products The SAP device types are available for download from the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Many of theKonica Minolta SAP device types support SAPR 3 version 4 6c andabove Please refer to thaattached Konica Minolta SAP device type listand to the printing and install guide To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0701098EN Solution Usage 2 Description FS 508 intermittent finisher exit jams Solution CAUSE Bent Guide Mylar in the finsher Paper Enterance section SOLUTION Re form or replace Guide Mylar p n 4349 1310 03 Solution ID TAUS0O701618EN Solution Usage 2 Description PostScript printer driver for Microsoft Windows Vista Solution The latest printer drivers are avai
81. Business Solutions U S A Inc October 2009 84 bizhub 250 Software Driver related Description Inability to access PageScope Web Connection after installing Microsoft NET Framework version 3 0 or 3 5 on a Microsoft Windows XP SP2 or Microsoft Windows Vista PC Solution CAUSE Incorrect configuration of Microsoft NET Framework SOLUTION Please follow the steps outlined in the attached documentation To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark Kemp ASG SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 85 bizhub 250 Warm up wrong display incorrect operation lock up Solution ID TAUS0655903EN Solution Usage 19 Description Abort codes 0x0000999A 0x00000999 0x00500000 0x00790B02 0x007D0100 0x00800000 0x01100551 0x0300A504 0X00D00000 0x00D80000 0x00D82130 0X00DC0652 0x00E00133 0x00E00317 0x00E004F0 0x00F00005 0x00F00201 0x00FOOB00 0x01100300 Note Please refer to attached Abort Code list from the Service Manual for additional information Solution 0x0000999A Failed MFBS and or MEMS Replace the MFBS p n 4551 R900 00 and or MEMS p n 4551 2039 01 IMPORTANT The current MFBS board p n 4551 2038 01 isis being replaced with a modified MFBS2 board p n 4551 R900 00 When install
82. C must be rebooted to releaseanyDLL from memory Once this is done the new driver can be reinstalled without issues Solution ID TAUS0655341EN Solution Usage 0 Description In Microsoft Publisher 2002 2003 publications records are not individually collated and stapled when duplexing and using the Mail Merge feature Solution CAUSE Registry edit required WARNING In Microsoft Windows system configuration information is centrally located in the registry While this simplifies the administration of a computer or network one incorrect edit to the registry can disable the operating system The following list provides some best practices for using the registry and Registry Editor safely Before making changes to the registry make a backup copy Back up the registry by using a program such as Backup After making changes to the registry create an Automated System Recovery ASR disk For troubleshooting purposes keep a list of the changes you make to the registry For more information see System State data Do not replace the Microsoft Windows registry with the registry of another version of the Microsoft Windows or Microsoft Windows NT type operating systems Use reliable tools and programs other than Registry Editor to edit the registry Incorrectly editing the registry may severely damage the system Use tools and programs that provide safer methods for editing the registry Never leave Registry Editor running unattended Koni
83. Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 100 bizhub 250 Warm up wrong display incorrect operation lock up Solution ID TAUS0703642EN Solution Usage 1 Description Server connection error when PC faxing Other PCs are able to fax Solution CAUSE Anti virus scanning of the PC fax is causing the job to time out SOLUTION Configure the Anti virus program to not scan PC fax jobs SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0703681EN Solution Usage 1 Description Wavy lines from scanner only Solution CAUSE Loose connection and orfailed PWB A SOLUTION Reseat all connections on the PWB A and replace PWB A p n 4040 0101 03 if necessary Flash the copier to most current firmware available Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0800314EN Solution Usage 1 Description C0209 C 0209 and C0210 C 0210 when running copies out of the PC 402 Solution CAUSE PC 402 lift motor assembly has failed SOLUTION Replace the lift motor assembly p n 4348 0752 01 SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0801166EN Solution Usage 1
84. D TAUS0656876EN Solution Usage Description When selecting Booklet mode from letter to ledger after originals are scanned an abort code is indicated for a brief period then MFP boots up in Initial mode It does not matter which papertrayis selected as the feed tray Solution CAUSE Soft switch Mode 422 bit 7 is set to 1 double counting SOLUTION Only use the Billing mode method to set double counting By doing so Soft switch Mode 422 bit 7 is automatically set to 0 and is overwritten SPECIAL NOTE Solution provided by Bill Becker Bauerfiend Business Technologies Solution ID TAUS0657953EN Solution Usage Description PROBLEM Machine indicates Finisher Has Reached Capacity even though the bins are empty Solution CAUSE PC 15 is blocked or defective SOLUTION Check the operation of PC 15 Clear the sensor or replace if defective p n 4037 0906 01 SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0657973EN Solution Usage Description With a Jamex unit installed the copier still makes copies without activating the Jamex Solution CAUSE Key counter is not enabled in the security mode SOLUTION Enter the tech rep mode by pressing the Utility key then highlighting the Details tab on the LCD then press stop 0 0 stop 0 1 Enter eight zeroes as the password Once on the Tech Rep screen press stop 9 This enters you into the security mode Select key counter and set to Yes Turn
85. Description System Configurator 250 Solution 250 System Configurator Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0647948EN Solution Usage 2 Description Program failure C5Wexe generated on PC Solution See DLBT0501576EN00 pdf for details Notes 1 The latest version system software firmware and print drivers are available on the Konica Minolta FTP site 2 To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 htm Trademark ownership information Solution ID TAUS0650126EN Solution Usage 2 Description Setting the paper source for print job or turning auto tray switching OFF Solution This is a workaround for setting a specific paper source for the print job 1 Press Utility counter button 2 Select User Setting 3 Select User s Choice 4 Select 2 6 tab 5 Select special paper setting 6 Select the paper source to remove from the auto tray swiching sequence For example bypass tray 7 Select Recycled 8 Select enter three times 9 Select Exit Notes a Make sur
86. ECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0801927EN Solution Usage 2 Description When feeding from any tray at least 3 pages are output After a minimum of 3 pages exit the machine the display prompts the user to load paper in the tray The tray still has paper loaded Opening and closing the tray will start the job again Solution CAUSE Synchronizing Roller Clutch has failed SOLUTION Replace Synchronizing Roller Clutch p n 9322100081 Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 98 bizhub 250 Warm up wrong display incorrect operation lock up SPECIAL NOTE Solution contribution by Rick Johnson Midwest Region DSM SSD Solution ID TAUS0807966EN Solution Usage 2 Description Replenish paper message after paper has been loaded into an empty paper tray Solution CAUSE Firmware problem This symptom was observed with a very early version of firmware SOLUTION Flash the machine with the current version of firmware The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contributed by Johnny Phillips Stuarts Inc Solution ID TAUS0902342EN Solution Usage 2 Description The touch panel is not working There is no change in function when touched Solution CA
87. ECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0901308EN Solution Usage Description Document feederLED remains lit green with MT 501 mailbin installed Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 116 bizhub 250 Warm up wrong display incorrect operation lock up Solution CAUSE The paper detection sensor PS1 PS2 PS3 PS4 detects any sheet of paper that is fed into the tray causing the DF LED to light up green steadily to inform the user that a sheet of paper has been fed into the tray SOLUTION Remove copies from the mailbin and light will go out SPECIAL NOTE Solution contribution by John Miller Workgroup SSD Solution ID TAUS0901313EN Solution Usage Description The machine will not print the account track data with the HDD enabled If the HDD is disabled the machine will print the data Solution CAUSE Insufficient RAM A minimum of 32MB additional memory is required in order to print Account Track data with the HDD enabled SOLUTION Install additional memory 32 MB p n4551641 SPECIAL NOTE Solution contribution by Craig Blyther ASG SSD Solution ID TAUS0901316EN Solution Usage Description Tray one displays FLS or depending on the paper size loaded in the tray Solution CAUSE PC7 photo sensor failure SOLUTION Check the PC7 photo sensor tray 1 Reconnect the connector and if not resolved replacethe PC7 photo sensor p n 40
88. Europe BEU Solution ID TAUS0808509EN Solution Usage Description When printing from an AS 400 the job reprints and an asterisk is displayed by jobname on the user console Solution CAUSE When an AS 400 is set up to perform remote printing it uses the LPR protocol When printing multiple copies in this configuration the AS 400sends a control file that contains multiple entries for each job that is sent When the MFP receives this file it drops the connection immediately the AS 400 confused resends the same page each time SOLUTION Install the latest firmware for each model whichshould correct thisissue Ifit does not then use the following firmware for specific models to correct the issue and report back tothe Hotline bizhub 200 250 350 40P 200_250_350_4040 0100 G3V 80 002 ZIP bizhub 360 360us_m0g1300d1 exe bizhub 420 420us_m0g1300d1 exe bizhub 500 500us_m0g1300d1 exe bizhub 361 361us_m1g1300c5 exe bizhub 421 421us_m1g1300c5 exe bizhub 501 501us_m1g1300c5 exe bizhub 600 750 600_750_us_m1g3000da exe bizhub PRO 1050 1050_p131cpf0p exe bizhub C451 C451_AO0KOY0 F000 GC2 R4 EXE bizhub C550 C550_A00JO0Y0 F000 GC2 R4 EXE bizhub C650 C650_AOOHOY0 F000 GC2 R4 EXE bizhub C203 C203_A02E0Y0 F000 GE2 R4 EXE bizhub C253 C253_AO2E0Y0 F000 GD2 R4 EXE bizhub C353 C353_A02E0Y0 F000 GC2 R4 EXE bizhub C353P C353P_A02EY0 F000 GW1 72 EXE Note The firmware is available for download via the Konica Minolta Download Selector
89. HIS DOCUMENT Copyright 2009 Konica Minolta Business Solutions U S A Inc bizhub 250 Abnormal noise or odor Solution ID TAUS0702956EN Solution Usage 2 Description PC 102 PC 202 PC 402 abnormal noise when feeding paper from Tray 2 Solution CAUSE Vibration of the Separation Roller fulcrum shaft when stopping its revolution when two or more sheets of paper are fed between Feed Roller and Separation Roller SOLUTION Install Spacers p n 4040 5610 00 and p n 4040 5612 00 to prevent the noise Please refer to the attached documentation for the spacer location and install procedure To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0902550EN Solution Usage Description Grinding noise coming from the exit area Solution CAUSE There areseveral gears motor drive bracketshafts possiblyworn out or dirty in the Drive Unit assembly p n 4040 0777 00 SOLUTION Check clean replacegears and bracket assembly shafts in this area Please refer to attached bizhub 200 250 350Parts Manual pages 24 and 25 for detailed exploded parts description and individual part numbers To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html
90. ID TAUS0702799EN Solution Usage 3 Description The faxes being sent from the Network Fax utility are printing out at the machine instead of being transmitted Solution CAUSE The machine has not been configured properly for the Network Fax Utility SOLUTION To configure properly please set the Gateway TX to Allow 1 Press the Utility Counter key 2 Touch Admin Management Enter the password the default is 12345678 and touch enter 3 Touch Admin 2 4 Touch Network Settings 5 Touch Network Settings 1 6 Touch Scanner settings 7 Touch Gateway TX 8 Set Gateway TX to Allow and if the second line kit is installed please select the line to be used for the transmission either G3 1 or G3 2 SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0900503EN Solution Usage 3 Description Unable to communicate over network Unable toPING from MFP Solution CAUSE Failed MFBS SOLUTION Replace MFBS board p n 4551 2038 01 SPECIAL NOTE Solution contribution by Scott Irwin Workgroup SSD Solution ID TAUS0808227EN Solution Usage 2 Description How to change the Coding Ability to MH Solution To change the Coding Ability to MH Modified Huffman perform the following 1 Press Utility Counter Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 bizhub 250 Controller no or slow print scan failure garbled data lockup 2 Select Details 3 Press
91. Large Size Counter Choose A3 B4 11x17 Legal Press End Choose Total Counter Select Mode 2 Press End Exit Service SPECIAL NOTE Solution contribution by Dave Bruni Workgroup SSD OONDORW Solution ID TAUS0802301EN Solution Usage Description What does the M4 code indicate on the machine Solution The M4 indicates the Copy Kit Counter has reached its limit The Copy Kit Counter can be reset carrying out the following steps 1 Enter Service Mode Press Stop 9 Select Copy Kit Choose Job Setting Enter the value for the Copy Kit Press End Exit Service Mode SPECIAL NOTE Solution contribution by Dave Bruni Workgroup SSD NOOR WP Solution ID TAUS0808027EN Solution Usage Description What is the paper capacity for the DF 605 Solution The paper capacity for the DF 605 is 80 sheets 80g m2 SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0808205EN Solution Usage Description Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 62 bizhub 250 Miscellaneous When doing a copy job with less then ten prints there is a shortpause before executing a sent print job Solution CAUSE This is machine specification which allowsa person copyingat the machine time to start another short copy job without mixing small copy and print jobs SOLUTION If the user does not want to have the short break between both
92. N Try disabling ECM error correction mode by setting soft switch 41 6 to OFF by performing the following Enter the service mode Select Soft Switch Settings Enter Mode Selection 041 Press the Bit Selection button Use the right or left arrow key to move the cursor until it is under bit 6 Press the 0 key on the 10 key pad Press Set Press Enter Exit the service mode OONDORWND SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0802600EN Solution Usage 0 Description Problem The machine can not be Pinged or printed to Solution Cause NVRAM failure Solution Please replace the NVRAM Note IMPORTANT All requests for NVRAMs must be approved by the SSD Hotline and a problem ticket generated If a request is received without an established problem ticket number the request will be denied The NVRAM can be ordered via the Online Technical amp amp Special Program order form located within MyKonicaMinolta com 1 Login to MKM com 2 Select the Service tab 3 Select Warranty Repair amp amp Special Programs menu at left side of screen 4 Click on Warranty Services amp amp Technical FOC Programs in center of screen 5 Select NVRAM BRU Replacement Program SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0658168EN Solution Usage Description The machine has no scanning functionality All scanning tabs are
93. P Production R5 R6 server setup Edit Notes ini and add LDAP task ServerTasks Router Replica Update Amgr AdminP CalConn Event Sched Stats HTTP POP3 maps LDAP Create a new Configuration document for LDAP to control Anonymous Access Create a new Configuration doc call it Allservers in the Group or Server name then save and close the doc Now open the Allservers doc Note that the Basics tab has changed Select Use these settings as the default for all servers Note that Group or Server name is now Default Also there is now an LDAP tab Click on the fields that you want to be accessible button Set it to show First Name InternetAddress and LastName only Do this so only limited info is available Notes a If you upgrade a server from a previous release to Lotus Domino 6 the LDAP service uses the LDAP anonymous access configuration from the previous release If you create or edit the domain Configuration Settings documents after updating the directory with the Lotus Domino 6 PUBNAMES NTF design the list of attributes allowed for anonymous access include the following attributes attached Idap1 pdf not listed in the previous release b The Allservers configuration doc will only affect the servers running LDAP It will also allow the MFPs to access LDAP without using an authentication account and password This is the method that all users are using according to Lotus Incident 1632724 c Please refer to the
94. P address of printer in the Internet Explorer Login with Administrator Password 8 O s default password 2 Select System Administrator management 3 Select Account Counter 1 2 or 3 4 Select File Print Note To print the copy track data the unit must be connected as a network printer Solution ID TAUS0650271EN Solution Usage 0 Description Printer Busy message when printing from Macintosh OS 10 4 x Solution CAUSE IPP printing is selected for the printer type SOLUTION When building the printer select IP printing from the top most menu and select LPD from the Printer type menu Note IPP is Internet Printing Protocol used for web based printing Trademark ownership information Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 139 Solution ID TAUS0650319EN Solution Usage 0 Description How to set up group dials for faxing Solution All numbers to be included in the group dial must be registered in one touch keys first To set the group perform the following 1 Press the Utility key on the control panel Select User Setting on the LCD panel Select User Choice Select Fax Press the Fax Program key The next screen will allow selection of a blank one touch key Select the key then name the key Select by highlighting the one touch keys to be registered in the group Now there is a one touch key with a highlight around the edges named appropriately for the group dial that was
95. PCL drivers Solution CAUSE Incorrect paper size setting in Priority Foolscap under Tech Rep Mode SOLUTION To change this setting perform the following 1 Enter Tech Rep Mode by pressing Utility Counter Check Details Stop 00 Stop 01 and enter password as required 2 Press System Set 3 Press Priority Foolscap 4 Set the paper size to F 330 mm C 216 mm 5 Exit Tech Rep Mode Solution ID TAUS0654224EN Solution Usage 2 Description Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 97 bizhub 250 Warm up wrong display incorrect operation lock up Jamming in the duplex unit Lead edge of paper stops at transfer unit Solution CAUSE Duplex paper passage sensor 2 actuator is binding SOLUTION Open the duplex conveyance door and verify that the sensor actuator at the lower conveyance roller is moving freely Repair as necessary Sensor operation can be checked by entering the Service Mode Utility Stop 0 0 Stop 0 1 Select I O Check Mode amp gt Printer amp gt ByPass amp gt Duplex Duplex Paper Passage 2 should change state between 0 and 1 when actuator is manipulated SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0703182EN Solution Usage 2 Description The machine will not print from a PC Solution CAUSE The machine settings have been confused SOLUTION Go into the initial mode andperform a Clear fax settings To
96. Production Print SSD Solution ID TAUS0701407EN Solution Usage 4 Description C7001 C 7001 code at start up Solution Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 93 bizhub 250 Warm up wrong display incorrect operation lock up CAUSE Failed PWB A board SOLUTION Replace the PWB A board p n 4040 0101 03 Note Abort code 0x00E004F0 may also be indicated SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0703415EN Solution Usage 4 Description EA006 error code when scanning Solution CAUSE CorruptMFP data SOLUTION Perform aTotal Clearand reset all Network Settings Note Please review the attacheddocument for instruction on performing the Total Clear and the settings which will need to be reapplied SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0703419EN Solution Usage 4 Description Change in IC3 ordering procedure Solution IC3 is no longeravailable as a separate item It isno longer necessary to fill out the online NVRAM claim form to request IC3 IC3 is part of thePWB A Therefore ordera new PWB A p n 404001010E which includes IC3 SPECIAL NOTE Solution contribution by Tony Pizzoferrato ESS BSE Solution ID TAUS0703607EN Solution Usage 4 Description The machine does not recognize the duplex unit Solution PROBABLE CAUSES 1 The switchback unit was not properly seated or has come lo
97. Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0701559EN Solution Usage 2 Description When the printer is turned off forms that were loaded with PlanetPress disappear Solution CAUSE PlanetPress serializes the form by using a Majic number series This Majic number is based on the serial number being given from the PostScript interpreter The serial number given by the PostScript interpreter is too small only two digits for PlanetPress to recognize therefore the form is not applied to the hard drive SOLUTION Load Phase 3 system code minimum version G30 70 Please confirm the serial number is input to the system Input Serial Number in the Tech Rep mode Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 129 CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0701964EN Solution Usage 2 Description When searching solutions by models referenced links for the documentsare notaccessible Solution CAUSE This is a search of the printed database The links are locatedwithin the solution in the database SOLUTION Copy the solution ID number into the Knowledgebase look up Keyword field
98. Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0648306EN Solution Usage 0 Description Machine will not recover from sleep mode Solution CAUSE Incorrect setting SOLUTION Verify that the network cable is connected if the machine is set for DHOP If the controller is not being used change the DHCP setting to static Solution ID TAUS0648891EN Solution Usage 0 Description How to set the unit to fax one page at a time without going into memory quick scan Solution To set Quick Scan perform the following 1 While in Copy mode press Utility Select Admin Management and input Admin Password Select Admin1 Select TX Setting Select Comm Menu Press TX and change to Quick Scan TX Press Panel Reset to get back to the Copy mode NO I Solution ID TAUS0649032EN Solution Usage 0 Description Password for entering the Tech Rep mode Solution The default password for the Tech Rep mode is eight zeroes Upon entering the zeroes press END on the touchscreen to enter the Tech Rep mode Do not press the START key Solution ID TAUS0649748EN Solution Usage 0 Description How to print the copy track data Solution To print the copy track data perform the following 1 Enter PageScope Light Enter I
99. Solution Usage 1 Description How to print to a printer on a Microsoft Windows XP PC from a Macintosh running OS version 10 4 x Solution Please perfrom the step by step procedure mentioned in the attached document Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0703009EN Solution Usage 1 Description Now printing message Jam indicated in the conveyance path and Tray 1 Solution CAUSE Charge corona arcing to non image edge of the drum SOLUTION Replace the drum unit Item 4068612 Solution ID TAUS0703037EN Solution Usage 1 Description How to test SMTP communication using Telnet Solution Pleaserefer to the following links http www messagingtalk org content 470 html http support microsoft com kb 153119 Search for the subject on the Internet for more information SPECIAL NOTE Solution contribution by KM Europe BEU Solution ID TAUS0703075EN Solution Usage 1 Description The machine detects A4 size paper when opening closing the ADF Solution CAUSE An incorrect setting in the Service mode SOLUTION To correct 1 Enter Service mode 2 Select System Input 3 Select Original size detection option 4 Setto NO Note This setting is for the optional metric size detection sensors not used in the U S Solution ID TAUS0703077EN Solution
100. URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0648498EN Solution Usage 1 Description How to permanently store PCL fonts and macros on the bizhub 250 print system Solution A download utility is available on the Konica Minolta FTP site URL ftp kbtdigital kx15 ftp konicabt com for this print system The utility can be run on Microsoft Windows 2000 Windows XP Windows 98 and Windows ME Once the resources have been downloaded they can be utilized from any operating system Note Please carefully read the documentation that accompanies the utility to become familiar with all of the limitations and requirements of the program Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 130 Trademark ownership information Solution ID TAUS0649161EN Solution Usage 1 Description How to set the machine to count 11 x 17 paper as two clicks instead of one on the counter Solution SOLUTION Perform the following 1 Enter Tech Rep mode 2 Press Stop 9 3 Select Total Counter 4 Select Mode 2 5 Press End Solution ID TAUS0650463EN Solution Usage 1 Description DF605 original size is not correctly detected When any size original is placed on the glass the paper size is shown as 11x17 A remove original from glass message will be indicated if the document feeder is used no original on glass Solution CAUSE Removin
101. USE The touch panel adjustment data has been lost It also may be corrupt SOLUTION To reset the touch panel 1 Remove CF side cover on right side of machine 2 Depress the small black button to go into special mode 3 Enter eight zero s and then press end to enter the initialize mode 4 Select touch panel adjusment NOTE This issue may be associated with the copiers NVRAM If this failure occurs again please consider contacting SSD for possible NVRAM replacement All requests for NVRAMs must be approved by the SSD hotline and a problem ticket generated SPECIAL NOTE Solution contribution by John Miller Workgroup SSD Solution ID TAUS0651809EN Solution Usage 1 Description C0204 C 0204 at power up Solution bizhub 200 250 300 CAUSE Tray 2 elevator failure Bent mounting bracket for the paper tray lift motor M8 SOLUTION Remove Tray 2 paper cassette Inspect the M8 mounting bracket toward the right rear of the tray cavity to ensure that the metal tab is parallel to the bottom of the tray cavity Reform the tab as necessary and secure in place bizhub 203 253 353 CAUSE Poorly seated connectors or failed PRCB SOLUTION Thoroughly inspect the paper feed tray 2 lift up motor M9 connectors Also check the connector for the paper feed tray 2 upper lift sensor PS15 The I O mode can be used to confirm the functionality of PS15 Reseat all connectors on the PRCB Ensure that all pins for CN7 and CN9 of the PRCB are prop
102. Usage 1 Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 137 Description The machine is locking up at the Please Wait screen Solution CAUSE Possible failed Scan board SOLUTION Remove the scan memory board This board is mounted on the MFBS and is the closest board to the flash ROM socket If the machine will come to ready when the Scan board is removed from the machine then replace it p n 4551 2041 01 PWB Assy Solution ID TAUS0647844EN Solution Usage 0 Description Key Counter installation information Solution See TNBT0500187EN00 pdf and TNBT0500187EN00_Key_counter_of_notice_for_bizhub_200_250_350 doc for details Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0647846EN Solution Usage 0 Description Key Counter installation information Solution See TNBT0500187EN00 pdf and TNBT0500187EN00_Key_counter_of_notice_for_bizhub_200_250_350 doc for details Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information
103. a HDD must be installed HD 504 Item 4599461 40GB Hard Disk Drive SPECIAL NOTE Solution contribution by KM Europe BEU Solution ID TAUS0808226EN Solution Usage Description How to adjust the LCD touch panel Solution When the Touch Panel is slow to respond when touched proceed through the following steps 1 Use the warm boot button on the MFBS board next to right of the CF card slot Press once and release 2 The LCD will go blue then to the KM logo seven seconds the screen will have a white square on left edge of LCD 3 Press 3 then enter 8 zeros and press END on touch screen 4 Call the Maintenance Mode to the screen Trouble Reset 5 Touch the Touch Panel Adjustment 6 Following the arrow sequentially press four points on the screen using a pen or similar object 7 Press END to go to complete Power Off main power and ON NOTE Press the very center of each point e Use care not to allow the tip of the pen to damage the surface of the screen SPECIAL NOTE Solution contribution by Don St Onge Workgroup SSD Solution ID TAUS0808294EN Solution Usage Description How to turn offthe e mail confirmation page without turning off the fax confirmation page Solution To disable the e mail confirmation page without disabling the fax confirmation page perform the following 1 Enter the service mode 2 Select soft switch settings 3 Press Mode Selection and enter 368 4 Press Bit Select
104. a Minolta Business Solutions U S A Inc October 2009 26 bizhub 250 Miscellaneous Description How to create a device printer on an AS 400 system using SCS over LAN Solution To Create a Device Description on AS 400 to print to KMBS printers perform the following 1 From the Main Menu under Selection or Command type CRTDEVPRT amp ltjenter amp gt 2 Change the following to set up the printer those settings not changed keep at default a Device Description name the printer i e KMPrinter b Device Class LAN c Device Type 3812 d Device Model 1 e LAN Attach IP f Port number 9100 g Font Identifier 011 h Form Feed Autocut i Manufacturer HP5si j Paper Source both letter k Address TCP IP address of the NIC User Define Option IBMSHRCNN m System Driver hit F4 IBMSNMPDRV or HPPJLDRV if SNMP is disabled in the environment Note Vary ON the device to allow attachment SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0649063EN Solution Usage 6 Description Can data scanned with Scan to SMB be stored ina shared folder on a Microsoft Windows 2003 Server Domain Controller Solution Data which is scanned with Scan to SMB cannot be stored ina shared folder made ona Microsoft Windows 2003 ServerDomain Controller Solution ID TAUS0657371EN Solution Usage 6 Description Citrix compatibility Solution Please refer to the a
105. abbreviated dials does the machine support Solution The machine supports the following Abbreviated dials 540 Program Keys 30 Group keys 30 Note a group or program key uses one abbreviated dial key SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0900862EN Description How to default the scan mode to 2 Sided TX Solution To default the scan mode to 2 sided TX perform the following 1 Press the Utility Counter key 2 Select Admin Management 3 Select Admin 1 3 Touch TX Setting 4 Press Comm Menu 5 Select 2 Sided TX 6 Select ON and press Enter and exit the mode SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0901079EN Description Copyright 2009 Konica Minolta Business Solutions U S A Inc 64 Solution Usage Solution Usage Solution Usage Solution Usage Solution Usage October 2009 bizhub 250 Miscellaneous MSDS information for drum developer and toner Solution Attached are the Material Safety Data Sheets for the bizhub 200 222 250 282 350 362 drum developer and toner Notes 1 To open the ZIP file WinZip should be installed WinZip can be downloaded from the WinZip website http www winzip com ddchomea htm The file can either be saved to disk or opened It is recommended to download the ZIP and open from the local computer to view or run 2 To view a PDF Adobe Reader must be in
106. ad Selector Access the Selector from the KMBS public site http www kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 3 The Windows Vista Compatibility Legend can be viewed at http kmbs konicaminolta us content support vistasupport html 4 Refer to the attached document for a list of Konica Minolta printer drivers that come bundled with Microsoft Windows Vista To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Bill Enmke ESS SSD and Jim Behrends Production Print SSD Solution ID TAUS0701604EN Solution Usage 48 Description NVRAM BRU replacement form Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 23 bizhub 250 Miscellaneous Solution The online NVRAM BRU Replacement RA Claim formis referencedin attached Bulletin Number 5783 Notes 1 AN SSD TICKET NUMBER MUST BE ASSIGNED IN ORDER TO PLACEA NVRAM BRU ORDER ONLINE All requests for NVRAMs must be approved by the SSD Hotline and a problem ticket generated If a request is received without an established problem ticket number the request will be denied 2 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at htt
107. adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0652584EN Solution Usage 3 Description How to turn OFF the TX report while using scanner Solution To turn OFF the TX report while using scanner perform the following 1 In the service mode select the soft switch 368 2 Set the Bit 1 to 0 for no TX print for every scan To print TX for every scan set the bit 1 to 1 Note For more detail refer to page 114 of the FK503 Service Manual Solution ID TAUS0652801EN Solution Usage 3 Description How to upgrade the firmware for the printer finisher Solution To upgrade the firmware for the printer finisher perform the following 1 Make sure the engine finisher firmware has been copied to the compact flash card Turn OFF the main power switch Remove the Compact flash cover Insert the compact flash card in the slot to which the engine finisher files have been copied Open the Right Door Turn ON the main power switch Enter Tech Rep mode screen Touch Function ONOAR WI Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 124 9 Touch Firmware Download 10 Select engine and or finisher and touch Enter 11 Select Yes and touch Enter 12 The firmware upgrading sequence will start Note Downloading firmware is on the display 13 When the upgrading sequence is completed turn OFF t
108. age Description FS 508 FS 609 is it possible to do booklets with thick paper inserts On someolder finishersplain paper with thick paper inserts totaling 16 sheets was Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 61 bizhub 250 Miscellaneous allowed Solution According to the specification of the finisher FS 508 FS 609 the insertion of thick paper is not allowed Ifthis combination of output is attempted the warning message Thick Paper Cover Insertion is not allowed in Booklet Mode will be indicated Note FS 508 is installed on the bizhub 200 250 350 and FS 609 is installed on the bizhub C203 C253 C353 SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD Solution ID TAUS0802212EN Solution Usage Description How to reset the administrator password Solution If the administrator password islost or forgotten enter the Service mode Select Admin Initialize the second button on the left side of the touchscreen Select Yes andpress Enter Exit the Service mode and power cycle the machine Note The default administrator s password is 12345678 SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0802300EN Solution Usage Description How can the machine be set to count Legal as two pages Solution The machine can be set to count Legal as two pages by making the following settings 1 Enter Service Mode 2 Press Stop 9 Select
109. age 2 Description How to disable network ports Solution The Network Port List outlines methods to close various network ports for the bizhub 200 250 350 For other models please refer to table below Port List How to Open Close PORT Function Name How to Close Utility Counter amp gt 3 Administrator setting amp gt 21 FTP Server 5 Network Setting amp gt 5 FTP Setting amp gt 3 3 FTP Server OFF 80 Web Server HTTP 5 Network Setting amp gt 0 Detail Setting amp gt 5 PSWC Setting Disable 139 SMB connection 5 Network Setting amp gt 6 SMB Setting amp gt Scan Setting OFF Print Setting OFF 161 SNMP 5 Network Setting amp gt 0 Detail Setting amp gt 8 SNMP Setting OFF 427 SLP 5 Network Setting amp gt 0 Detail Setting amp gt 6 SLP Setting Disable 443 Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 35 bizhub 250 Miscellaneous HTTPS 5 Network Setting amp gt 0 Detail Setting amp gt 5 PSWC Setting Disable 515 LPD 5 Network Setting amp gt 0 Detail Setting amp gt 7 LPD Setting Disable 631 IPP 5 Network Setting amp gt 4 IPP Setting amp gt IPP Setting OFF 9100 RAW Port 5 Network Setting amp gt 2 TCP IP Setting amp gt 2 3 RAW Port No amp gt Porti 9100 OFF 9112 RAW Port 5 Network Setting amp gt 2 TCP IP Setting amp gt 2 3 RAW Port No amp gt Port 9112 OFF 911
110. ality of the machine SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0800946EN Solution Usage 1 Description How to find display a MAC address Solution To find the MAC address of a specific device in a Microsoft Windows environment such as a main body internal NIC access the command prompt PING the TCP IP address of the device and then perform the command arp a The attached procedures are for Microsoft Windows 98 NT 2000 2003 XP DOS Microsoft Windows 3 11 Microsoft Windows for Workgroups Microsoft Windows Vista and Macintosh OS X To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Note Also attached is the Technitium MAC Address Changer freeware program This software is not supported by Konica Minolta and is to be used at your own risk To open the ZIP file WinZip should be installed WinZip can be downloaded from the WinZip website http www winzip com ddchomea htm The file can either be saved to disk or opened It is recommended to download the ZIP and open from the local computer to view or run SPECIAL NOTE Solution contribution by Cesar Jimenez and Freddie Burnham Production Print SSD Solution ID TAUS0801436EN Solution Usage 1 Description The machine is equipped with a fax kit and the TX reports are printing on lettersize from the LCC
111. and enabling a Jamex coin op vendor Solution Please refer to the attached documents for the procedure Note To view the document s Microsoft Word or Word Viewer must be installed Word Viewer 2003 11 7MB can be obtained free from Microsoft at the following URL http Awww microsoft com downloads details aspx DisplayLang en amp amp FamilylID 95e24c87 8732 48d5 8689 ab826e7b8fidf SPECIAL NOTE This solution was provided by Luigi Jimenez KMBS Torrance Solution ID TAUS0701931EN Solution Usage 5 Description Matching paper size is not available Solution CAUSE Incorrect setting SOLUTION To correct the no matching paper size issue perform the following 1 Enter the service mode 2 Select System Input 3 Choose Original Size Detecting Option 4 Select No 5 Exit the service mode Solution ID TAUS0702731EN Solution Usage 5 Description Matching paper size is not available when copying through the document feeder Solution CAUSE Incorrect adjustment for the paper guides SOLUTION To adjust 1 Enter Tech Rep Mode 2 Select Function and touch Orig Width Detect 3 Open maximum the paper guides on the DF and press the start key The start light flashes for a second 4 Closed the paper guide and select minimun and press the start key The start light flashes for a second Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 123 5 Power the unit OFF with the
112. and select Search to access the solution complete with active links to attached documents Note If there is an actual dead link within the solution please send an E mail to cses kmbs konicaminolta us with the solution ID number and please identify the link Solution ID TAUS0O702081EN Solution Usage 2 Description Availability of a real time TWAIN driver Solution The TWAIN driver for the bizhub 200 250 350 is available in an HDD TWAIN driver version only A real time TWAIN driver is not available Solution ID TAUS0702837EN Solution Usage 2 Description Can the image on the TX report be reduced to fit on the TX report The image on the TX report is getting cut off Solution This is normal for the machine and there is no setting to reduce the image to fit on the page Solution ID TAUS0648062EN Solution Usage 1 Description How to access the Tech Rep Mode Solution To access the Tech Rep Mode perform the following 1 Select Utility Counter 2 Select Details 3 Press stop 00 stop 01 4 Enter the 8 digit service code and select End The default value is 00000000 Solution ID TAUS0648170EN Solution Usage 1 Description Key Counter Kit Key Counter Mount Kit Installation Instructions Solution See Bulletin 5128 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html
113. ard driveis not enabled or there is noneinstalled User s Guide states that a copy job can be reserved only if the optional hard disk 40GB is installed SOLUTION T o determine whether the machine has the optional HDD installed perform the following 1 Access the Tech Rep mode andlook in the System Input for the hard drive 2 Press the hard drive selection and YES or NO will be highlighted 3 YES means thata hard drive is present Solution ID TAUS0700764EN Solution Usage 1 Description Due to the recent changes to the date that Daylight Saving Time begins it may be necessary to adjust the time to allow the proper time to display on scans and faxes Solution Refer toattached Bulletin 5806 for the details Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0O701108EN Solution Usage 1 Description What is MDBJ Solution The MDBJ is Mean D ocument count B etween paper J ams for the ADF Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 135 Solution ID TAUS0701665EN Solution Usage 1 Description Can a listing of the machine jam counters be printed Solution The jam counters cannot be printed butcan be viewed in the Service Mode Solution ID TAUS0701760EN Solution Usage 1 Description Can this model forward to multiple places based on sub addr
114. are certified ISO 15408 EAL Level 3 Refer to the following for more detailed information concerning ISO 15408 as well as the attached Security White Paper and Marketing Bulletin 09 GB 059 1 ISO 15408 FAQ 2 Trusted Computing Base 3 ISO 15408 3 4 Common Criteria Notes a To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html b Also go to Konica Minolta s bizhub security page http kmbs konicaminolta us content about bizhubsecurity html for more in depth security information Solution ID TAUS0649462EN Solution Usage 0 Description How to print a Test Page Configuration sheet Solution To print a Configuration page perform the following 1 While in Copy mode press the Utility button 2 On the LCD press Printer Settings 3 Press Check Job Settings Configuration page will print at this time Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 49 bizhub 250 Miscellaneous Solution ID TAUS0652221EN Solution Usage 0 Description Is printingonto envelopes supported Solution Only 10 envelopes can be fed via the bypass tray Up to ten 10 envelopes can be loaded at one time Note PostScript driver is need for printing envelopes or labels Solution ID TAUS0652626EN Solution Usage 0 Description PC 402 LU 201 compatibility Solution PC 402 has two item codes Ite
115. ars press the number 3 key On the LCD type in eight zeroes and press end You will now be in the Initial mode SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0657144EN Solution Usage 1 Description How touse separate scan when scanning documents other than for copying Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 42 bizhub 250 Miscellaneous Solution The separate scan feature can only be used for scanning documents to be copied All other scanning functions are not supported by the separate scan feature SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0657954EN Solution Usage 1 Description How to enable SMTP authentication Solution To enable SMTP authentication 1 Enter the soft switch setting mode 2 Select mode 380 Change bits 2 and 6 to 1 3 Now enter the Administrator 2 mode select SMTP settings and enter the user name and password 4 Restart the machine The SMTP authentication name and password will now be active SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0658074EN Solution Usage 1 Description CS Remote Care vCare E mail Setup Instructions Solution Attached are the zipped CSRC E mail Setup Instructions bizhub PRO 1050 1050P 1050e vCare CS Remote Care E mail Setup Instructions version 1 8 5 bizhub 200 250 350 222 282 362 vCare CS Remote Care E mail Set
116. ary Server Support Other functions offered by this firmware level include Defining the use of the Backspace Key Print Status Notifier Support via PostScript Visual Driver Please see Bulletin Number 5334 for additional details To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Also go to Konica Minolta s bizhub security page http kmbs konicaminolta us content about bizhubsecurity html formorein depth security information Solution ID TAUS0656804EN Solution Usage 1 Description How to set up SMTP Authentication Solution Refer toattached document which provides details on how to configure the MFP to allow SMTP Authentication for Scan to E Mail To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0656894EN Solution Usage 1 Description PROBLEM How to enter the Initial mode Solution SOLUTION Remove the flash card cover on the right hand side of the scanner unit With the machine powered on press the black button to the left of the flash card socket The machine will then reboot on its own When the splash screen appears watch for a dot on the left center of the LCD display When the dot appe
117. as removed for the EM 305 item no 4551661 The SU 501allows the firmware to unlock the modules required for Network Fax and Internet Fax SOLUTION To verify that theengine does not have the SU 501 perform the following 1 Press the Extra Scan button on the engine The following should read IP Address and touchscreen will display six push pins if the SU 501 is installed 2 This method can be used away from the engine a Click on Start button from Microsoft Windows 2000 XP Pro or Vista Premium or Business b Click on Run for Windows 2000 and XP Pro Skip this step for Vista c Type cmd and press Enter d Type telnet and press Enter e Enter set localecho for Windows XP Pro and Vista and set local_echo for Windows 2000 workstation f Enter open engine s TCP IP address 25 and press ENTER g The top line should read 220 If the message is connection failure then verify the SU 501 is installed Refer to the attached SU501_location pdf document for the location of the SU 501 Notes 1 Microsoft Windows Vista does not enable Telnet Client on default installation To enable Telnet Client perform the following a Click on Start b Click on Control Panel c Click on Program and Features d Check Telnet Client e Install Telnet Client 2 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe
118. ating with the vCare system Verifying through the vCare web application that MFP setup is complete J Example Mail Server logs which record a CSRC Communication Test and reception of a setup email K Advanced Email Communication Troubleshooting Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0701860EN Solution Usage 12 Description HTTP 400 Bad Request error Unable to view the printer web browser PageScope Web Connection Solution CAUSE The reason for the error 1 A bad request The browser sent a request that the server could not understand 2 An attempt to communicatewith plain HTTP to an SSL enabled server port Instead use the HTTPS scheme to access the URL 3 The request could not be understood by the server due to malformed syntax The client SHOULD NOT repeat the request without modifications Note The first digit of the status code specifies one of five classes of response 1xx Informational 2xx Success 3xx Redirection 4xx Client Error 5xx Server Error SOLUTION The error can be eliminated by 1 Checking for any enabled Pop up blockers and reconfiguring them 2 Checking for Internet security software that may be blocking Web access and disabling the service Example Norton Int
119. ation of the FK 503 fax kit please see the attachment To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html When Scanning to E mail with Account Track enabled 1 IfAccount Track andUser Authentication are enabled a user From address must be entered to preventSPAM detection on the E mail server Ensure that the user E mail address is entered by checking the following a Admin Management b Admin 1 Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 91 bizhub 250 Warm up wrong display incorrect operation lock up c Account User Authentication d Machine Account setting e User Registration f Select User Number or registered User Name g Network Info h E Mail Address From i Enter an E mail address if the field is blank 2 Machine E mail address has not been entered To enter the machine E mail address perform the following a Log into PageScope Web Connection as Administrator b Select the Network tab c Select SMTP d Enter the machine s email address in the space provided e Click Apply When setting up Network Faxing via the Network Fax Utility Incorrect settings that pertain to the customer E mail server under Network Fax Utility Setup Use the following procedure to enter settings 1 Uncheck the Do not use SMTP N in the setup Fax F tab These
120. ations Model Destinations max Comments 7272 1008 bizhub 600 750 600 Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 58 bizhub 250 Miscellaneous bizhub 500 420 360 1000 2000 w HDD bizhub 200 250 350 549 SPECIAL NOTE Solution contribution by Don St Onge Workgroup SSD Solution ID TAUS0801152EN Solution Usage Description Listing of additional soft switches Solution The attached list shows additional Soft Switches whichare notshown in the Service Manual for Phase 2 5 and earlier This list is only an add on for the Field Service Manual based on Phase 2 5 Please add this list to the Service Manual To view the attached document Microsoft Excel or Excel Viewer must be installed Excel Viewer 2003 9 9MB can be obtained free from Microsoft at the following URL http www microsoft com downloads details aspx FamilyID c8378bf4 996c 4569 b547 75edbd03aaf0 amp amp displaylang EN SPECIAL NOTE Solution contribution by KM Europe BEU Solution ID TAUS0801250EN Solution Usage Description Can the scanning functions be disabled Solution The scanning capabilities can be disabled individually using soft switch mode 475 for FTP and 476 for SMB faxand E mail SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0801260EN Solution Usage Description Serial number and meter reading location Solution Serial Number Locate
121. attached document for more detail d To view the document s Microsoft Word or Word Viewer must be installed Word Viewer 2003 11 7MB can be obtained free from Microsoft at the following URL http Awww microsoft com downloads details aspx DisplayLang en amp amp FamilyID 95e24c87 8732 48d5 8689 ab826e7b8idf e To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD NOoORWNDM Solution ID TAUS0702692EN Solution Usage 4 Description C C153 error on start up Solution CAUSE The C C153 code is an indication that the firmware is missing from the PWB A board The PWB A was just replaced and does not come pre loaded with firmware Firmware installation is required for the copier to operate properly SOLUTION Upgrade install the firmware usingthe 128 MB Compact Flash card withPhase 3 0 firmware version G3 70 or greater Insert the card and powerON theMFP to upgrade Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0703682EN Solution Usage 4 Description eCopy ShareScan OP step by step installation instructions Solution Please ref
122. ault is 00000000 Touch END on the touchscreen Touch Clear FAX Settings on the touchscreen Touch Soft Switch on the touchscreen Touch END on the touchscreen Touch YES on the touchscreen Touch ENTER on the touchscreen 10 Touch EXIT on the touchscreen The machine will emit an audible beep and power itself OFF 11 Power the copier ON to complete the reset process OONDOABRWPD Solution ID TAUS0650764EN Solution Usage 2 Description C4101 code at power up Solution PROBABLE CAUSES 1 Failed PWB A Mechanical CB Replace the PWB A board p n 4040 0101 03 2 No 24V DC at PJ17A pin 5 Replace the 3 15A fuse located on the power supply 3 Polygon motor in thePrint Head Assembly fails to turn Begin by checking the connections to the Print Head Assembly Unplug and reseat all connections If issue continues replace the Print Head Assembly p n4040 0751 00 Solution ID TAUS0651213EN Solution Usage 2 Description DF605 unable to clear the Original Left On Glass message Solution CAUSE The metrics original size is enabled SOLUTION To disable the metrics original size and calibrate inch size perform the following 1 Access the Tech Rep Mode and go to System Input 2 Select the Original Size Detect Option then select NO 3 Go to Function and do a F7 1 the display will look like it is doing nothing but it is doing a metric size sensor calibration 4 After 20 30 seconds do
123. be Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0702080EN Solution Usage 1 Description Can the TWAIN driver for scanning be utilized on a Microsoft Windows 2003 Terminal Server Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 43 bizhub 250 Miscellaneous Solution TWAIN scanning cannot be performed in a Microsoft Windows 2003 Terminal Server environment Solution ID TAUS0702445EN Solution Usage 1 Description How to set up FTP Publishing Services on a Microsoft Vista workstation Solution Please follow the step by step procedures as shown in the attacheddocument Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0702534EN Solution Usage 1 Description How to install a printer using LPR IP Printing under Macintosh OS9 Solution Please perform the procedures mentioned in the attached document Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS07025
124. bit switch 1 to 0 Whentransmitting to a remote fax the remote fax will answer the call but during the Handshake Mode the FK 503 will drop the line and go into Redial Mode If the FK 503 is receiving a fax it will pick up the call but during the Handshake Mode it will drop the line 3 Attenuation level set too low Reset softswitch Mode 086 bits 7 and 6 to 00 This will increase the attenuation level to 0 dB 48 dBm from 5 db 43dbm SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD KM Great Britain BGB and Mark D Attilio Production Print SSD Solution ID TAUS0O656630EN Solution Usage 1 Description Exclamation point appears in the lower corner of the LCD Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 bizhub 250 Controller no or slow print scan failure garbled data lockup Solution CAUSE The hard drive is not formatted or formatted properly SOLUTION Format the hard drive for proper operation SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0802524EN Solution Usage 1 Description FK 503 ML 502 Fax amp amp VolP Solution To connect on a VoIP line please use transmission method V 17 V 33 14 4Mbps Becauseevery network is different this is just a starting point and may need additional tweaking of settings To set upper limit of transmission speed V 34 disabled Mode 048 Bit 2 0 TX DIP Switch Mode 049
125. board created when you performed the NVRAM Data Backup and restore it to the NVRAM There are approximately 30 registers that can be corrupt so the above procedure may have to be done as much as 30 times WARNING If a corrupt NVRAM is suspected DO NOT perform the NVRAM Data Backup This will take the corrupt NVRAM image and back it up to the MFP board If this is done and the NVRAM is replaced the corrupt data that was just backed up will be transferred to the new NVRAM If this is the case then the NVRAM and MFP board will have to be replaced as a set Known unrecoverable NVRAM symptoms 1 Stuck on hourglass screen 2 Incorrect meters 3 When performing the NVRAM restore procedure the codes repeat themselves Note One thing that has been noticed is these machines seem to be highly susceptible to voltage sags and spikes It is HIGHLY recommended to install a quality power line conditioner on these machines Known fixes for various codes C D36E and C E002 Install Phase 3 01 firmware H5 or H6 depending on model If a corrupt NVRAM is suspected please try performing a Data Clear This can be found in the Tech Rep mode CAUTION All programmed addresses will be cleared Please backup the address data using PageScope Web Connection to backup the data before performing the Data Clear If NVRAM replacement is necessary please be aware that the meters may not be transferred and they might be reset to zero This is unrecoverable and the correc
126. ca Minolta is not responsible for any system errors that may result from using a registry editor incorrectly SOLUTION Microsoft Publisher can be enabled to individually collate staple and duplex publications records when using the Mail Merge feature of Publisher through a registry edit This can be done either manually or by a script To manually edit the registry Open the Registry Editor by clicking Start click Run type regedit and then click OK Go to 1 HKEY_CURRENT_USER Software Microsoft Office Publisher Printing 2 Right click on the Printing folder select New amp gt String Value 2 Create new string value called NumberOfRecordsPerBatch 3 Double click and set the Value Data to 1 Instead of grouping records together into groups of 10to send to the printer Publisher default the records are Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 78 bizhub 250 Software Driver related now sent in groups of 1 i e each document is sent separately Note A value for this size setting can be set between 0 and 99999 To update the registry automatically from a script 1 Download the scriptfrom http ed mvps org 20031Rec reg and save the REG file to the Desktop script is also attached in case the URL cannot be accessed 2 Double click on the icon and then click on Yes to the question Are you sure you want to add the information in C DOCUME 1 administrator account Desktop 20031 Rec reg t
127. chine is not flushing the memory of the machine when a print job completes The print jobs were supposed to go to the job separator tray They would print out and exit the fuser in the normal tray as the separator was waiting for the paper Solution CAUSE Possible loose connection for the switchback solenoid SL4 SOLUTION Please check the solenoid SL4 that operates the switchback gate and make sure that it is not unplugged from the harness Also check PWB A PJ19a On PJ19a Pin 5 should be 24V DC and Pin 6 is an activeLOW switch line If you read 24V DC on pin 6 then the circuit is CLOSED SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0808236EN Solution Usage 0 Description What can cause the machine to intermittently display a C 2557 code even after the Imaging Unit and PWB A have been replaced Solution The machinemay intermittently display a C 2557 code even after the Imaging Unit and PWB A have been replaced if the cooling fan M5 is starting to fail Please replace cooling fan M5 p n 9313 1100 33 SPECIAL NOTE Solution contribution by Dave Bruni Workgroup SSD Solution ID TAUS0808245EN Solution Usage 0 Description PROBLEM The machine is missing the one touch key selection thus not allowing the creation of the one touch keys Solution CAUSE The restrict one touch editing selection in the administrator mode is set on SOLUTION Turn off the restrict one touch editing by entering th
128. d at the rear of the machine at bottom on the UL label Meter Open right front door Meter is on the right Note Please see attachments SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0801362EN Solution Usage Description ISIS scan support Solution Driver support for ISIS scanning is not available Thisappliesto all Konica Minolta devices B W MFPsand Color MFPs The TWAINscanner I F standard is supported Scannerapplications can support the TWAIN driver The latestproductssupport OpenAPI whichcan expand scanner functions and connectivity to applications Note ISIS isa scanner interface standard defined by EMC Captiva Please refer to http en wikipedia org wiki ISIS for more details SPECIAL NOTE Solution contribution by KM Europe BEU Solution ID TAUS0801567EN Solution Usage Description Office Workgroup and Production Print Basic Functionality Chart Marketing Bulletin 08_GB_024 Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 59 bizhub 250 Miscellaneous Solution Konica Minolta is pleased to announce a new sales tool called the Office Workgroup and Production Print Basic Functionality Chart see attachment This chart has been developed to give you a broad overview of the basic functionality on all current Office Workgroup MFPs and Production Print Systems This at a glance chart will be helpful to determine product families standard a
129. d more SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0700130EN Solution Usage Description Can the memory mode keys be named Solution The memory mode keys cannot be named by the user They are automatically numbered 1 through 10 SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0700700EN Solution Usage Description Unable to auto configure options with the PostScript driver Solution CAUSE SNMP protocol is disabled on the machine SOLUTION Enable SNMP protocol on the machine Solution ID TAUS0701093EN Solution Usage Description Is Dispatcher supported on the bizhub 200 250 350 Solution Dispatcher is not supported on the bizhub 200 250 350 models Only Dispatcher Pro will work on these models Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 53 bizhub 250 Miscellaneous Solution ID TAUS0701136GE Solution Usage Description Are Citrix certified drivers available Solution Citrix certified drivers are not available SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0701225EN Solution Usage Description EA31F5 error message only when faxing out transmitting Solution CAUSE The Communication mode for TXis set for PC E Mail This is the default setting and needs to be changed to Fax G3 1 or G3 2 SOLUTION To make the changes perform the following
130. d the Job Completion confirmation beep individually by the following steps 1 Press the Utility Counter Key 2 Select User Management Select the item you wish to change the volume setting for Line Monitor will only be shown if optional fax unit FK 503 is installed Usethe up downarrows toenter desired volume setting Select Enter Select Enter Select Exit SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD NOOR WO Solution ID TAUS0901424EN Solution Usage Description Does the Hard Disk assist with buffering for scanning Solution Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 65 bizhub 250 Miscellaneous No the Hard Disk Drive does not assist with buffering When the device is equipped with a HD 504 Hard Disk Drive p n 7640 0018 21 the overall system performance is improved SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0901466EN Solution Usage Description What is the recommended MD5 checker Solution Therecommended MD5 checker is HkKSFV download attached file HkSFV uses CRC 32 and MD5 technology to validate the integrity of files that you have downloaded or moved through a potentially unstable medium burnt to CD transferred over the Internet LAN HkSFV can verify your files in seconds and is compatible with Win SFV and md5sum HkSFV is the simple easy and most automatic application to create or ch
131. dmin Management Mode and enter the correct password Default is 12345678 Select Admin 1 from the management mode and then TX Mode Choose the Quality Mode and then Connection Setting Mode Change the setting from PC email to Fax G3 1 setting Now you should be able to Direct Dial and Off Hook dial along with Program Fax SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD Solution ID TAUS0901718EN Solution Usage Description The machine will not print there is an icon of a sheet of paper with an X in the middle on the LCD Solution CAUSE The memory has been corrupted SOLUTION Enter the initial mode by pressing the soft reset switch on the right side of the machine Once in the initial mode select Image Data Clear to reset the memory and correct the issue SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0901937EN Solution Usage Description The machine does not recognize the FK 503 option The fax kit works on another machine Solution CAUSE Failed MFBS board SOLUTION Replace the MFBS board p n 4551 2038 01 Special note Solution contributed by Allyn Shackleford Novacopy SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0901999EN Solution Usage Description The selection to create a one touch key in Pagescope Web Connection is missing in the public logon Solution CAUSE The restrict one touch editing function in the administrator
132. dobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Rick Veale ESS BSE Solution ID TAUS0700061EN Solution Usage 3 Description When the fax kit is installed the instructions indicate that the standard 32MB memory EM 303 must be removed and the 128MB memory EM 305 installed in its place Can this additional memory be added to help with large print jobs Solution No additional memory can be added when the fax option is installed However the HD 504 optional HDD 40GB Hard Disk Drive ltem 4599461 7 can be added Please see attached Marketing Bulletin 06 GB 016 for details To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0700476EN Solution Usage 3 Description How to disable account tracking ECM Solution To disable account tracking ECM perform the following 1 Press Utility Select Admin management Enter code Select Admin 1 Select Account User Auth Select User Authentication ON OFF Under Account Track select OFF NOOR WP Solution ID TAUS0801702EN Solution Usage 3 Description How to perform a Total Clear Solution To perform a Total Clear 1 Remove the Compact Flash Cover 2 Press the Warm Restart switch 3 When appears at the cente
133. dor access default 1 Print only with validcredit authenticationwith Key Counter or valid vendor access Notes 1 Key counter or Vendor mode has to be enabled 2 The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by KM Europe BEU Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 153
134. e To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Craig Blyther ASG SSD Solution ID TAUS0802121EN Solution Usage 1 Description How to access more than 15 one touch registrations Solution To access more than 15 one touch registrations 1 Browse out to PageScope with TCP IP address 2 Fax scan 3 One touch registration 4 The first set of boxes is for the registration 1 3 in the first row is for the first 15 boxes The second box in the first row is for16 30boxes Click on new empty box with to enter new one touch registration SPECIAL NOTE Solution contribution by Marge McLea Production Customer Support SSD Solution ID TAUS0802264EN Solution Usage 1 Description How to enable the fax option FK 503 Solution The fax option FK 503 does notneed to be enabled The fax kit is automatically recognized SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0802795EN Solution Usage 1 Description How to enable duplexing when a coin vending device is installed Solution To enable duplexing when a coin vending device is installed setDipSW 472 2 to 1 For more information please refer to the Field Service Manualversion 2 5 July 2006 in the fax section page 164 See attached page Note 222 282 and 362
135. e administrator mode 1 selecting admin set then restrict one touch editing SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0808311EN Solution Usage 0 Description PROBLEM The machine continually displays Ng when attempting to format the HDD 5 volts has been confirmed to the HDD Solution CAUSE The BCRS board has failed Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 106 bizhub 250 Warm up wrong display incorrect operation lock up SOLUTION Replace the BCRS board p n 4551 2033 01 for the Bizhub 350 and p n 4551 2034 01 for the Bizhub 200 250 SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0900626EN Solution Usage 0 Description Intermittent NO MATCHING PAPER SIZE IS AVAILABLE message on the operation panel Solution CAUSE The machine is placed below a bright light SOLUTION Move the machine away from the light SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0901249EN Solution Usage 0 Description The machine will not scan to SMB on the first attempt Pressing redial from the job list will allow the scan to complete Solution CAUSE The gateway TX setting is set to restrict SOLUTION The gateway TX setting needs to be set to allow To do this enter the administrator 2 mode by pressing the utility key admin management admin2 Select network settings sca
136. e that the paper source both in the application and the printer properties on the PC are set to the selected recycled paper source b The actual paper does not have to be recycled By setting up this way the paper source is removed from the auto tray switching sequence Solution ID TAUS0650423EN Solution Usage 2 Description Unable to print either from internal test pages or from the network Copying and network scans have no issues Solution CAUSE The installed hard disk drive was not formatted SOLUTION To format the HDD perform the following 1 Enter the Tech Rep Mode by selecting Utility Details Stop 0 0 Stop 0 1 default password is 00000000 2 Press Function Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 127 3 Press Hard Disk Format Once format is complete cycle the power of the main body Solution ID TAUS0650524EN Solution Usage 2 Description FK503 E5AF4B when attempting to fax out The machine will receive faxes without a problem Solution CAUSE Fax soft switch setting conflict SOLUTION To initialize the fax soft switch settings perform the following 1 With the copier powered ON press the reset switch on the RAM board which is located on the right side of the machine The machine will indicate PLEASE WAIT followed by the Konica Minolta initial screen with a dot located on the left side of the touchscreen Press the 3 key Enter the Administrator Password def
137. eck SFV and MDS files What is an SFV An SFV file is a tiny list of files and CRCs which allow you to check to see if the files you have downloaded are exactly what you are expecting The CRC algorithm used in SFV files allows you to see if the file you have has been changed even a single byte since the SFV file was created What is an MD5 MD5 did not exist until somewhat recently as md5sum is a popular UNIX format similar to SFV and UNIX does not use file extensions the way Microsoft Windows based systems do MD5 uses the md5 algorithm to computechecksums rather than the CRC 32method used by SFV The md5 algorithm is almost as fast as CRC 32 but it is much more accurate at detecting changes in files Some key features of HkSFV Easy installation and automatic uninstallation leaves no trace in the registry even goes one step further than most programs and restores previous file associations when you remove it One click creation and checking of SFVs and MD5s Flawless amp amp smooth upgrading to new versions simply install the new version Automatic association with SFV files and an option to fix file association when other programs steal it Handles SFV and MD5 files from any other program invisibly including files created on NIX Database cache of previously checked files Batch SFV and MD5 checking queue up and check many SFVs and MD5s in one pass specify a directory and check all the SFVs and MD5s in that directory includin
138. ed to resolved the problem ONOORWPD Solution ID TAUS0O702146EN Solution Usage Description How to perform Print Screens screen shots from a Microsoft Windows OS and Macintosh OS Solution Please see the attacheddocument for detailed information Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0702206EN Solution Usage Description Fax transmission does not work fax reception RX is OK Solution CAUSE Invalid configuration Thefax multi line kit ML 502 is installed but only one phone line is connected Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 151 SOLUTION Connect a second phone line or remove the dual line kit Solution ID TAUS0702241EN Solution Usage Description Cantime be printed on the received faxes Solution To have time printed on received faxes 1 Enter the Tech Rep mode 2 Select Soft Switch Settings 3 Enter Mode 016 and set Hex to 40 Solution ID TAUS0702246EN Solution Usage Description Requirements for the dual line fax Solution The original fax kit FK 503 p n 4551613 is required along with the Fax Multi Line ML 502 p n 4551621 for a dual line fax Solution ID TAUS0702302EN Solution Usage Description Can the copier display the number of copies remaining in the current job Solution T
139. ement Solution ID TAUS0702483EN Solution Usage 3 Description Setting SNMP v1 v2c read write community names through PageScope Net Care Solution Changing the read and or write SNMP community names can be implemented as a security measure through PageScope Net Care Please see attached document for instructions Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0702659EN Solution Usage 3 Description In the event that an issue arises that requires immediate action by the technician certain NVRAMs may be exchanged swapped between units due to their compatibility with other models Solution The following groupings of main bodies are compatible for NVRAM exchange with others within their group only in emergency situations or for troubleshooting purposes 7145 7222 7228 7235 bizhub 200 250 350 bizhub 360 420 500 bizhub 600 750 7155 7165 7085 7210 7255 7272 bizhub PRO 920 bizhub PRO 1050 C250 C252 C300 C351 C352 C450 C451 C550 C650 IMPORTANT A new NVRAM should be obtained as soon as possible for the machine requiring one Notes 1 The bizhub C350 NVRAM may only be used between other bizhub C350s 2 CAUTION The bizhub PRO C500 8050 NVRAMs may not be exchanged between units due to the serialization of the NVRAM SPECIAL NOTE Solution contribution by Ed Bellone Pr
140. er drawer is closed it is good If the sensor is stuck at aHIGH then check the wiring and for any mechanical issues Please replaced the Lift sensor p n 4037 0906 01 SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0801432EN Solution Usage 1 Description Unable to fax from memory but On hook dial works correctly Solution CAUSE Incorrect settings SOLUTION To correct 1 Enter the Admin mode and select Admin 1 2 Touch Tx Settings Quality Mode 3 Select Communication Mode and set to Fax G3 1 Note The unit will default to G3 2 if the 2nd line kit is installed SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0801457EN Solution Usage 1 Description When printing from AS 400 the writer fails when printer runs out of paper Solution CAUSE The writer on the AS 400 will stop the print job when it receives a paper out signal if the paper out signal is not cleared by adding more paper then the network connection to the printer is terminated by the MFP SOLUTION Increasing the Network timeout on the MFP corrects the issue To set the Network timeout use the following procedure Most MFPs 1 Press the utility button and go into Administrator settings amp gt enter the password 2 Go to Printer settings and then Network timeout set it to 300 seconds bizhub PRO 1050 1 Press Machine button on the LCD then the Controller button amp
141. er to attached install documentation for the step by step procedure and theeCopy compatible machine models firmware and TWAIN drivers list To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0901607EN Solution Usage 4 Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 31 bizhub 250 Miscellaneous Description Security features Solution Please refer to attached matrix to view the various security features Features included User Authentication HDD Encryption Automatic Job Erase Temporary Data Overwrite HDD Sanitizing Overwrite all data Hard Drive Lock SSL HTTPS IP Filtering Port and Protocol Control Protection from Virus Worms Secure Print Scan Data Encryption SMTP Authentication POP3 Before SMTP APOP Authentication User Network Authentication ISO 15408 Certification Copy Protect Notes a To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html b For more in depth security information please go to Konica Minolta s bizhub security page http kmbs konicaminolta us content about bizhubsecurity html Solution ID TAUS0651459EN Solution Usage 3 Description
142. erly aligned and securely attached Replace the PRCB p n AO2E H001 06 as necessary bizhub C351 C450 CAUSE Tray 2 elevator failure Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 99 bizhub 250 Warm up wrong display incorrect operation lock up SOLUTION Check connector andoperation of Tray 2 Lift Up motor M101 p n 9312 1200 31 Alsocheck and replace if necessary Tray 2 Lift Up sensor PC105 p n 4037 0906 01 If problem persists replacethe Tray 2 board PWB Z p n 4036 0132 02 bizhub C252 C252P C300 C351 C352 C352P C450 C450P CAUSE A piece of paper has gotten stuck behind the tray SOLUTION Remove the tray and look for paper in the connector for the tray Solution ID TAUS0657775EN Solution Usage 1 Description Machine will not auto rotate Solution CAUSE Mixed original detection is set to ON SOLUTION Set mixed original detection to OFF SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0700175EN Solution Usage 1 Description LDAP VERSION IS NOT SUPPORTED message on the engine operation panel only when attempting to perform an LDAP search on the domain Solution CAUSE Incorrect UserID entry SOLUTION In the LDAP Server Setting menu from the operation panel amp gt Admin Mode or from PageScope Web Connection amp gt Admin Mode inputthe Login name domain user name tothe DOMAIN NAME DOMAIN USER NAME format Notes 1 Domain Name Doma
143. ernet Security 3 Installing Microsoft NET Framework 1 1 Service Pack 1 Microsoft has confirmed that this is a problem inMicrosoft products that are listed in the Applies to section This problem was first corrected in NET Framework 1 1 Service Pack 1 Please refer to Microsoft Article ID 826437 FIX HTTP 400 Bad request error message in the NET Framework 1 1 Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 75 bizhub 250 Software Driver related SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0801511EN Solution Usage 11 Description TCP socket error occurs when using PageScope Web Connection if latest Adobe Flash Player Version 9 0 124 0 is installed This problem does not occur on Adobe Flash Player Version 9 0 115 0 Socket connection error message is displayed in the top center of the screen Please see attached Web sample Solution CAUSE Firmware bug SOLUTION Konica Minolta Japan will be releasingfirmware to correct this issue Please read the Release Notes to determine ifexisting firmwaremeets your needs It will be noted if the firmwarecorrects the issue Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Pa
144. essing Solution This model does not support forwarding based on sub addressing Solution ID TAUS0702316EN Solution Usage 1 Description Canthe unit print out the time that a fax is received Solution Enter the Tech Rep mode and select soft switches Set mode016 to HEX 43 Solution ID TAUS0702538EN Solution Usage 1 Description FS 508 FS 510 elevatordrives down or crashes down to the bottom of the finisher when using the MT 501 or SD 502 Solution CAUSE Damagedworm gear and gearon thedrive section of the elevator lift The worm gear Pulley 29T p n 4611 4609 01 cannot drive the gear Gear 16 42T p n 4349 2053 01 to lift up the elevator The reasonfor the damageis little or no grease between the cog of the gears and between the shaft and the worm gear see attached photo Pulley Failure SOLUTION Replace the damaged gear s Please apply additional lubrication to these areaswhen installing theMT 501 or SD 502 Recommended g rease type is MOLYKOTE EM 50L p n 4478 7801 01 Attached is the MOLYKOTE EM 50L MSDS and Product Information sheet Notes 1 The grease can probably be purchased locally or via the Internet if not in parts stock 2 For reference pleasesee the attached pages from the FS 508 FS 510 Parts Guide Manual 3 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solut
145. et the desired output tray perform the following 1 On the bizhub 250 operation panel select Utility 2 Select User Settings 3 Select User s Choice 4 Select Tab 5 6 5 Select Output Tray settings Note The bizhub 250 does have an optional 3rd bin OT601 for the FS508 Furthermore there is also an optional Mailbin Kit MT501 attachment for the FS508 which does allow the mailbin selections from the print driver Solution ID TAUS0652148EN Solution Usage 0 Description When 8 5x11 paper is loaded in both the portrait and landscape orientation 5 5x8 5 paper size is indicated Solution CAUSE The mounting bracket for the CD paper size photosensors is out of position Proper paper width detection is not occurring SOLUTION Remove the main body paper trays At the rear of the machine ensure that the mounting bracket for the photosensors are parallel to the base of the main body Loosen the bracket s screws and align correctly Verify correct paper detection Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 141 Solution ID TAUS0652199EN Solution Usage 0 Description Where to install the extra memory that came with the fax kit FK503 There is no extra slot to install the memory because the slots are filled Solution Remove the 32MB memory EM 303 and install the 128MB memory EM 305 Solution ID TAUS0652312EN Solution Usage 0 Description PC402 compatibility Solution PC402 ca
146. etails To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0654416EN Solution Usage 0 Description Can print jobs be scanned to the machine while a job is currently being printed Solution Print jobs can be scanned into the machine while a job is being printed but only with the Hard Disk Drive installed Solution ID TAUS0654490EN Solution Usage 0 Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 145 Description Can the AS 400 print to the bizhub 250 using LinkCom III Solution The bizHub 250 produced acceptable output when receiving jobs from the AS 400 via the LinkCom III Both IPDS and SCS print jobs produced output that was correct and acceptable Trademark ownership information Solution ID TAUS0654561EN Solution Usage 0 Description Selected mode cannot be changed message when attempting to change a soft switch DIPSW in the Admin Mode Solution CAUSE The soft switches cannot be changed from the Administrator mode SOLUTION Enter the service mode to change the soft switches Solution ID TAUS0654669EN Solution Usage 0 Description UNIX system and application requires the ASCII 223 characters to produce three thick dark bars but get three
147. f 25 with the HDD installed the copy job finishes correctly However the set count of 25 stays on the LCD display andthere is no indication where theMFP is currently atin the job Without the HDD installed ifentering 25 sets theMFP will count down as each set is output SOLUTION There is nopermanent solution as yet The issue has been reported to Japan and Marketing As a workaround the HDD can be removed as an option and counting down of sets will be normal SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD Solution ID TAUS0801086EN Solution Usage Description All of the account track information was lost after doing a service call Solution CAUSE Account track setting was disabled to make it easier to service the MFP When finished account track was enabled and the Enter user and password message was indicated but the customer user and account settings no longer would allow access to the MFP SOLUTION If the Account track setting is disabled on anMFP that has account track data previously set all accountsincluding copy print counts are lost This is the specification of the MFP There is no message warningagainst such a selection All account track information must be reset In the event such a setting is necessary be sure to print out the latest account track information and make note of the users and their passwords so that the information can be re entered SPECIAL NOTE Solution contribution by Ken Walker Wor
148. f the copier above the MFPB When theMFP is restarted the Konica Minolta screen will be displayed 2 Next access the warm reset button on the left side of the CF update slot After the warm reset button is pressed the machine will reboot 3 Wait until the black dot appears on the left side of the display andpressnumber 3 on the keypad 4 Enter the Administrator Passcode default 00000000 and press End 5 Select Image Total Clear 6 Press Yes and then Enter 7 Reboot the machine and verify the operation Note This procedure clears the following settings e Fax related setting information e Bulletin board setting information e Transmission reception log information e Image data e Network setting information e Destination information e Soft switch information e Management by account setting information e User authentication setting information e Account user counter e Remote maintenance setting information FW download setting information Copy setting information zoom ratio paper size erase width paper source detailed information copy job program bypass free size registration etc e CSRC setting information SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD Solution ID TAUS0O701139EN Solution Usage 11 Description Unable to send a fax using the network fax utility version 4 5 24 with additional fax memory installed EM 305 Expanded Memory Unit 128MB Solution CAUSE SU 501 32MB SODIMM p n 4551 1204 01 w
149. f the trays Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 148 Solution CAUSE Failed PC 15 SOLUTION Confirm the operation of PC 15 p n 4037 0905 01 in the FS 508 and replace if necessary Solution ID TAUS0658339EN Solution Usage Description Auto rotation does not seem to be working Solution CAUSE Incorrect settings SOLUTION Please check that the Mixed Original Detection has not been defaulted ON Solution ID TAUS0658344EN Solution Usage Description How to get into the adjust menu from the main screen of the service mode Solution To get into the adjust menu of the service mode from the main screen of the service mode press STOP START Solution ID TAUS0700088EN Solution Usage Description Does Macintosh OS 10 4 support user authentication Solution Macintosh OS 10 4 supports user authentication To configure perform the following 1 Select File Print from the application 2 Select the drop down below Presets and select Security On the left side of the open windows check User Authentication and enter the user name and password Solution ID TAUS0700225EN Solution Usage Description Fax transmission report being sent to E mail recipients when using one touch buttons Solution CAUSE Scan to E mail one touch type set to Internet FAX E mail SOLUTION Change one touch button type to PC E mail This canbe done at panel via Tech Rep mode orPageScope Web Connec
150. faxing Solution The Hard Disk HD 504 Item 4599461 40GB Hard Disk Drive is not required for faxing unlike the bizhub C450 Note The Hard Disk HD 504 option and the 32MB Memory bundled with the fax kit FK 503 will ensure maximum system performance However the Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 50 bizhub 250 Miscellaneous 32MB memory will provide additional fax memory SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0701802EN Solution Usage 0 Description Forward TX error when scanning to E mail Solution CAUSE SMTP authentication is turned ON SOLUTION Disable SMTP authentication To turn off SMTP authentication perform the following 1 Enter the service mode 2 Select soft switches settings 3 Enter the soft switch mode 380 andset bit 6 to0 4 Cycle machine main power OFF ON Solution ID TAUS0703396EN Solution Usage 0 Description How to change between printer and copier priority modes Solution To change the machine to printer priority perform the following 1 Press the Utility key 2 Select User s Choice 3 Select Default Device 4 Select COPYor PRINTER Note Setting the machine to PRINTER priority will causeprint jobs to begin printing beforethey arefinished spooling SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0800400EN Solution Usage 0 Description Preventing the
151. g out the specific driver needed and placing it on the desktop From the 64 bit client perform the Run command to connect to the 32 bit server example 11 11 5 33 and press enter 4 Double click on the shared out printer Select printer and then properties Select the Sharing tab and click on the additional drivers box Select or check off the 64 bit x64 driver to be added to the 32 bit server Select OK and the 64 bit driver should be pushed up to the server Check the additional drivers of the client and server to confirm that the x86 32 bit and x64 are both installed Notes a This was tested on like versions of 32 bit and 64 bit drivers b To viewthis procedure Apple QuickTime should be installed It can be downloaded for free at http www apple com quicktime download SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD wo OONDO Solution ID TAUS0627763EN Solution Usage 4 Description Vellum paper specifications Solution Vellum paper is outside of the special paper specifications of the machine therefore specific paper specification can not be provided The paper may run though the machine however Konica Minolta does not support a particular brand of vellum paper Note Vellum paper has tendencies to hold a static charge causing the paper to have transfer problems with possible premature wearing of the drum This paper in some cases is coated and could possibly lead to premature
152. g subdirectories if you want Automatically find renamed files while checking SFV or MD5 files Enqueue SFVs or MD5s during file verification Recursive directory support during creation and verification Supports creation of bad and missing files or deleting failed files Drag and drop SFV or MD5 file or directory to create check SFV or MD5 SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0901684EN Solution Usage Description Konica Minolta universal PostScript PCL printer drivers Solution The first versions of the universal PostScript PCL printer drivers are available Theseprinter drivers offer customers the benefit of a simplified management for IT administrators and a powerful print driver for user utilizing multiple printers The concept is to offer a single universal PostScript PCL printer driver that is available for Konica Minolta MFPs and printers and that is also compatible with other brands of PCL PostScript printers This creates a common user interface across all printers and automatically detects printers on the network for easy configuration Please refer to attached Marketing Bulletin 09 GB 017 for more detail To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0902245EN Solution Usage Description Modified MFBS board Solution To ach
153. g the back panel can sometimes push the original position sensor upwards SOLUTION Please check for proper positioning of the original position sensor Solution ID TAUS0650616EN Solution Usage 1 Description How to disable the FTP port on the bizhub 250 Solution To disable the FTP port on the bizhub 250 the following actions need to be taken 1 Login to PageScope Net Care as the administrator 2 Select Device Management Select the bizhub 250 device Select Network Select FTP On the drop down menu that appears select FTP Server Disabled Select Apply The FTP port for the bizhub 250 is now disabled NOR W Solution ID TAUS0650697EN Solution Usage 1 Description When attempting to PC fax the job will print instead of being faxed Solution CAUSE Gateway TX is set to Restrict instead of Allow SOLUTION To allow Gateway TX perform the following 1 While in Copy mode press the Utility button Press Admin Management on the LCD Default password is 00000000 Press Admin2 Select Network Setting Select Scanner Setting Select Gateway TX and edit it to Allow Dapo Solution ID TAUS0650881EN Solution Usage 1 Description Please Wait message and machine never comes to a ready state Solution CAUSE MFBS board not properly seated SOLUTION Reseat the MFBS board by sliding it out of the machine and back in Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 131
154. ge state between 0 and 1 when actuator is manipulated Solution ID TAUS0658337EN Solution Usage 2 Description The web interface PageScope Lite does not work but the machine can be PINGed and accepts print jobs Solution CAUSE Possible NVRAM failure SOLUTION If all the resets have been done and the MFBS replaced try replacing the NVRAM Please try testing the NVRAM before requesting a replacement Note To replace the NVRAM please contact SSD Technical Support for further instructions Solution ID TAUS0700005EN Solution Usage 2 Description How toconfigure Memory RX Solution To configure Memory RX perform the following 1 From the Basic screen press the Utility key 2 Press Admin Management enter password 1 8 press Enter 3 Press Admin 1 4 Press Document Management 5 Press RX Document 6 Press All Other Documents 7 Press RX Document Settings 8 Select Memory RX exit all the way out 9 After a Fax is received an envelope icon will be displayed next to the Job List Button 10 To print received faxes press the Job List Button press the Doc tab press the Public Folder scroll through the faxes and press Print Solution ID TAUS0701471EN Solution Usage 2 Description Who to contact for parts and technical supportconcerning Jamex products Solution Support is provided by Jamex by calling 800 289 6550 Refer to attached Marketing Bulletin 04 GB 016 for more detail Note To view a PDF Adobe
155. gt Interface setting and then Network Timeout 2 Set 300 seconds and press the SET button bizhub PRO 920 1 Press the utility button and then the controller button on the LCD 2 Select the Interface setting amp gt Network setting 3 Enter 300 seconds and press the SET button SPECIAL NOTE Solution contribution by Paul Santangelo ESS SSD Solution ID TAUS0802065EN Solution Usage 1 Description C 3751 C3751 or C 3752 C3752 on startup Solution CAUSE PU1 has failed SOLUTION Replace PU1 p n 4040620101 SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0802558EN Solution Usage 1 Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 102 bizhub 250 Warm up wrong display incorrect operation lock up Description The machine is indicating to please enter the HDD lock code A lock code has not been programmed Solution CAUSE The HDD has failed SOLUTION Please replace the HD 504 Item 4599461 SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0808481EN Solution Usage 1 Description Enabling Jamex Coin op Vender for Bizhub 200 250 350 Enabling Duplex Function with Jamex coin op vender Solution Duplex function will not be available after the Jamex coin op vender is installed However there is a Software SW setting that can enable it You could access SoftSwitch settings in two ways but only one will a
156. he LCD Default password is 00000000 Press Admin2 Select Network Setting Select Scanner Setting Select Gateway TX and edit it to Allow DPPN Solution ID TAUS0700751EN Solution Usage 9 Description ERROR is indicated after replacing the NVRAM Solution CAUSE MSC data may be missing from the NVRAM SOLUTION To correct perform the following Turn OFF main power switch Insert a CF card with the latest firmware into the sloton the nMFP board Turn ON the main power switch Firmware upgrading should now start Do not turn power OFF until FINISH is displayed on the screen Once FINISH is displayed turn the main power OFF Remove the card and turn power ON The machine should now boot normally ONOaRWND Solution ID TAUS0656961EN Solution Usage 8 Description How can Address Book and Authentication informationbe imported exported with PageScope Data Administrator version 2 21 4516 Solution A device can saveAddress or Authentication information by saving that information to a txt or tab text file To save Address Information 1 Connect to a device and import the existing information from that device 2 From the left hand pane expand Address Settings and select the Address Book icon 3 From the top menu select File amp gt Export amp gt Save the address book by Tab Text type Alternatively Save all data to the file could be selected which would then save a Data Administra
157. he functionality of displaying the number of copies remaining in a job is not available The operation panel will only display the total number of copies selected Solution ID TAUS0702356EN Solution Usage Description Why when receiving multiple 5 5x 8 5 pages in a fax are they printed with 2 pages on one 8 5x11 sheet Solution The machine default setting is to printtwo 5 5x8 5 pagesonone 8 5x11 sheet of paper when receiving a multiple page fax The machine can be set to print each 5 5x8 5 sheet on a single 8 5x11 page using the followingsteps 1 Enter the ServiceMode 2 Choose Soft Switch Setting 3 Enter Mode 030 4 Change Bit 4 to0 5 Exit the Service Mode Solution ID TAUS0702423EN Solution Usage Description Where is the serial number located on this machine Solution The serial number can be foundon a barcode sticker on the back of the machine next to the power cord The serial number is printed on the sticker with the barcode Solution ID TAUS0702569EN Solution Usage Description Auto Rotation does not seem to be working Solution CAUSE Some normal functions like Mixed Original Detectionwill inhibit auto rotation ifselected SOLUTION Check to see if Mixed Original Detection defaultedON in the User settings If it is then turn itOFF and checkmachine operation Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 152 Solution ID TAUS0702612EN Solution Usage Description Ca
158. he machine Reseat all connectors the parameter memory board and any additional memory Reinstall the board plug in machine and power up If this does not resolve the code replace the MFBS p n 4551 R900 00 0x0300A504 Improper connection of the MFBS board MFBS board failure Check MFBS connection and replace the board if necessary p n 4551 R900 00 Note This error is listed as a network processing system failure abort code 0x03000000 to OxO030FFFFF 0X00D00000 Insufficient memory Add additional memory to the machine EM 305 Item 4551661 128MB 0x00D80000 The original width adjustment for the document feeder DF 605 is incorrect or not adjusted bizhub 200 250 350 Adjust the paper width guides 1 Enter the Service Mode 2 Select Function Select Original width adjust Select Maximum and open the document feeder guides all the way to their maximum Press the Print key Select Minimum Close the guides to their minimum Press the Print key Exit the Service Mode and reboot the machine Note The abort code occurs when scanning originals through the document feeder Other scan abort codes may also be indicated 0x00DC0000 to OxOODFFFFF OANDAARW 0x00D82130 Firmware update required for the document feeder DF 605 bizhub 200 250 350 Download and install the firmware 4344G101 exe described in the attached Release Notes The latest version of firmware system software or print drivers
159. he main power switch and remove the compact flash Solution ID TAUS0656577EN Solution Usage 3 Description Unable to install 32 bitdrivers on a Microsoft Windows 2003 64 bit server formigration to the 32 bit clients Solution The 32 bit driver files are not recognized when attempting to load on a 64 bit system therefore the files must be pulled from a 32 bit system in order to add additional driver support on a 64 bit server 1 After installing the 64 bit driver on the server install the matching 32 bit PCL PostScript Visual PostScript Plug in or PostScript Adobe driveron one of the clients 2 The driver files will be placed in C WINDOWS inf folder on the client 3 Share this folder on the network so that the 64 bit server has access 4 From the server when adding additional drivers browse to the shared folder on the workstation 5 Select the appropriate inf file from the shared folder on the client the driver files will then be pulled over to the server to support other 32 bit clients when migrating the driver files Note It is important to install the same type of driver on the client to match the driver installed on the server Solution ID TAUS0700470EN Solution Usage 3 Description Unable to clear aC 0202 code Solution CAUSE Tray 1 elevator failure the lift up sensor is blocked SOLUTION Check PC2 and PC3 for foreign objects in the way usually a piece of torn paper Solution ID TAUS0701490EN Solution
160. ica Minolta Business Solutions U S A Inc October 2009 114 bizhub 250 Warm up wrong display incorrect operation lock up SOLUTION 1 Go into initialize mode select fax memory clear and enter Then back to ready and reboot 2 Flash latest firmware 3 Have customer contact TELCO if phone line is verified SPECIAL NOTE Solution contribution by John Miller Workgroup SSD Solution ID TAUS0808495EN Description Solution Usage What can cause the Combine Originals and the Applications Tab to be missing from the Copy Screen on the Control Panel Solution The Combine Originals and the Applications tabmay be missing from the Copy screen on the Control Panel if the Function Limit has been set to on The function limit can be turned off using the following steps 1 Enter the Service Mode 2 Select Tech Rep Choice 3 Select System Set 4 Select Function Limit 5 Choose Off 6 Exit the Service Mode SPECIAL NOTE Solution contribution by Dave Bruni Workgroup SSD Solution ID TAUS0900513EN Description C 0701 code while performing the Bypass FD adjustment Solution PROBABLE CAUSES 1 VR1 has failed Replace VR1 p n 4037 6899 01 2 The PWB A board has failed Replace the PWB A board p n 4040 0101 03 SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0900695EN Description Machine recognizes all originals from glass as legal size Solution Solutio
161. ices in order to remove the driver 2 The latest TWAIN driveris available via the Konica Minolta Download Selector Access the Selector from theKMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0800367EN Solution Usage 2 Description When duplexing from Microsoft Publisher 2007 there is a manual duplexing wizard that is opening This is forcing manual duplexing Solution CAUSE Duplexing is being selected in the wrong location SOLUTION Select duplexing under the Properties and select Single sided in the initial print dialog window SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUSO900989EN Solution Usage 2 Description How to obtain spool files from an AS 400 for analysis by the lab Solution Because of the complexityand types of issues betweenMFPs and the AS 400 the Lab may occasionally require that a spool file be provided so that the exact issue can be re created by the lab There aretwo methods to follow depending upon the OS version on the AS 400 Follow these steps to obtain the spool file 1 Obtain the version of the OS 400 that is installed the AS 400 by issuing the following command GO LICPGM The user will need appropriate rights in order to do this
162. ieve parts standardization with the othermachine models not manufactured for the U S market the MFBS board has been changed Previous board MFBS p n 4551 2038 01 clock frequency is 300MHz fixed Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 66 bizhub 250 Miscellaneous Modifiedboard MFBS2 p n 4551 R900 00 clock frequency can be set to 300MHz or 400MHz IMPORTANT When installing the MFBS2 board into bizhub 200 250 350 222 282 362 machines make sure to set the jumper located on themodified board to the 300MHz position see jumper position as shown in the attached Parts Modification Notice Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by John Miller Workgroup SSD Solution ID TAUS0902437EN Solution Usage Description If the dual line fax kit is installed is it possible to receive two faxes at the same time Solution The machine cannot receive faxes on both lines simultaneously The purpose of the dual line kit is to enable transmitting and receiving simultaneously SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0902450EN Solution Usage Description Microsoft Windows 7 printer drivers included with the OS Solution Please refer to attached document for a list of drivers included
163. im form that is located in the Claim Type drop down by selecting SSD Solution Claim bottom of the list After selecting SSD Solution Claim select the appropriate Solution ID from the SSD Solutions pop up box in the Product RA Claim Information at the bottom of the form A description of the associated FOC part that will be shipped is then displayed Under this SSD program KMBS will ship all parts at no charge Upon receipt and verification of the online claim information KMBS Service Operations will process a Free of Charge parts order All parts will be shipped via UPS 2 day Air Service and an automated E mail will be sent to the submitting KMBS Customer confirming the shipment and the KMBS claim number parts order status and the UPS tracking number for the delivery Questions related to the FOC parts claims may be directed to KMBS Logistics Operations at 201 934 5339 SPECIAL NOTE Solution contribution by Mahen Shukla ESS SSD Solution ID TAUS0703359EN Solution Usage 6 Description Paper size s and or paper tray s not recognized or recognized with the incorrect paper size indicated Solution CAUSE Paper cassette tray is cracked The affected options are PC 101 PC 102 PC 103 PC 201 PC 202 PC 203 PF 124 PF 210 SOLUTION Install the cassette repair countermeasure s as explained in the attached Parts Modification Notices and associated Applied Product Information Also please refer to attached Bulletin Numbe
164. image is rotating on the second side when copying off the glass rotated image Solution CAUSE Incorrect settings SOLUTION On theMFP control panel perform the following 1 Select Simplex Duplex 2 Select Combine and set the original direction 3 Select Margin and set it to 0 SPECIAL NOTE Solution contribution by Marge McLea Production Customer Support SSD Solution ID TAUS0800292EN Solution Usage 1 Description Top of image is being cut off when printing from AS 400 Solution CAUSE The image is within the deletion area on the page SOLUTION Change the width of the deletion area with the following procedure 1 Call the Tech Rep Mode to the screen 2 Touch the keys in this order Tech Rep Choice Printer Edge Erase 3 Select the specific edge to be adjusted 4 Press the Clear key and change the setting value using the 10 key pad 5 Touch END to validate the new setting value SPECIAL NOTE Solution contribution by Paul Santangelo ESS SSD Solution ID TAUS0801314EN Solution Usage 1 Description The machine has a 3mm skew from all trays and the bypass The skew happens when copying printing internal test pages receiving faxes and when sending print jobs from a PC Solution CAUSE The print head spacers are not installed or are incorrectly installed SOLUTION Inspect the print head for the spacers being in the proper place and of the correct size The print head comes in three different
165. in User Name needs to be input in uppercase 2 Login Name entry is dependantto the domain environment and possibly due to how Active Directory handles migrated user account s SPECIAL NOTE Solution contribution by David Aekus Production Print SSD Solution ID TAUS0701713EN Solution Usage 1 Description C 4101 C4101 at power up Solution CAUSE Failed BCRS board SOLUTION Replace the BCRS p n 4551 2033 01 for bizhub 350 and p n 4551 2034 01 for bizhub 200 250 SPECIAL NOTE Solution contribution by Jim DiSarro Workgroup SSD Solution ID TAUS0703452EN Solution Usage 1 Description LDAP is not successful when certain attributes are notprovided from Lotus Domino server Solution CAUSE Certain attributes are notprovided from Lotus Domino server whenthe MFP isperforming LDAP searches This results in a failure to perform the LDAP search This is by default after a Lotus Domino server has been upgraded Note Currently otherMFPs do not require these attributes SOLUTION Install firmware versionG3B 71 to correct the issue TheMFP will ignore the fact that the attributes will not be delivered and the LDAP searchwill continue Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Paul Santangelo ESS SSD
166. ing theMFBS2 board into the bizhub 200 250 350 222 282 362 make sure to set the jumper located on themodified board to the 300MHz position Thejumper position is shown in the attached Parts Modification Notice To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Main memory is not functioning properly Clean the contacts for main memory Early version of firmware bizhub 200 250 350 Flash the machine to version 62 or higher The latest version of firmware system software or print drivers is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more DHCP is being used when the machine is set to a fixedTCP IP address Set the machine for DHCP so it may acquire a TCP IP address Once the machine has a TCP IP address assigned it verifies the problem is with the setting Reserve a TCP IP address for the machine and then the machine can be set back to a fixed TCP IP address Note This occurs when the Ethernet cable is plugged in The machine works fine when the Ethernet cable is not plugged in 0x00000999 Early version of firmware bizhub 200 250 350 Flash the machine to version 62 or higher The latest version of firmware system software or print drivers is available via the Konica Minolta Download Selecto
167. ion Are the bizhub 250 PCL and PostScript drivers Microsoft certified Solution The Konica Minolta 250 PCL and PostScript drivers are Microsoft certified Microsoft certified drives are listed on the Windows Marketplace Tested Products List URL http testedproducts windowsmarketplace com results aspx amp text Konica 20Minolta amp bCatID 0 amp cpID 0 amp 0cID 0 amp OR 1 amp PG 1 Note Scroll through the available pages to obtain a complete listing of Konica Minolta Microsoft certified drivers Trademark ownership information Solution ID TAUS0651742EN Solution Usage 1 Description DF605 when copying an 11x17 original the last two inches of the copy are deleted All other original sizes copy correctly Solution CAUSE The trail edge of the original is curled which does not allow the paper size photosensor on the ADF paper tray to detect the correct size SOLUTION Ensure that the trail edge of the original lies flat or set up themachine for Mixed Original Detection To enable Mixed Original Detection perform the following 1 While in Copy mode press the Utility key 2 Select User Setting 3 Select User s Choice 4 Select Mixed Original Detection and turn ON 5 Press Reset to exit mode Solution ID TAUS0651789EN Solution Usage 1 Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 132 Description Scan to SMB error code EDO9C8 Solution CAUSE The specified folder is incorrect
168. ion and use the arrow key to move the cursor tobit1 5 Press the 0 key on the 10 key pad and press set 6 Exit the service mode SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUSO900083EN Solution Usage Description How to default the opening scan size of a scanned document from Adobe Acrobat 7 8 9 Solution To default the opening scan size of a scanned document via Adobe Acrobat 7 8 9 perform the following 1 Open a PDF 2 Select Edit and then Preferences see attached photo 3 Click on Page Display amp gt Magnification Zoom to Scroll and select the desired opening size SPECIAL NOTE Solution contribution by Mark D Attilio lan Lynch Cesar Jimenez Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 63 bizhub 250 Miscellaneous Solution ID TAUS0900152EN Description Vertical transport jam message that won t clear Solution CAUSE Faulty PC25 sensor SOLUTION Replace the paper duplex path sensor PC25 p n 4037090601 SPECIAL NOTE Solution contribution by John Miller Workgroup SSD Solution ID TAUSO900260EN Description Is it possible to disable or enable the fax confirmation reports seperately for transmission and reception Solution The machine cannot be set to disable one report while enabling the other SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0900598EN Description How many
169. ion contribution byKMBT Japan Solution ID TAUS0702575EN Solution Usage 1 Description How to set up fax forwarding to SMB Solution To set up fax forwarding to SMB perform the following 1 Create the one touch for scan to SMB and test it that it is working 2 Log into Administrators mode 1 3 Touch the Document Management 4 Touch the RX Document 5 Touch the RX Forwarding Specify the destination to which the received fax is to be forwarded and touch Enter a One Touch To specify the destination by the one touch dial b Search To search through one touch dials and select the one touch created for scan to SMB Solution ID TAUS0702691EN Solution Usage 1 Description How to change the 11x17 count from 2 clicks to 1 click Solution To change the total count for size of copy 1 Access the Tech Rep Mode Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 136 2 Select Soft Switch Settings 3 Mode 422 4 Bit selection 5 3 all zeros default is 2 clicks for 11x17 bit 3 was1 5 HEX selection should now be 40 was 48 Solution ID TAUS0702832EN Solution Usage 1 Description Thedocument feederwill feed about 5 sheets of paper and then jam Solution CAUSE The registration sensor PC9 actuator was not returning properly It may have been knocked out of its mount SOLUTION Please check and reposition the registration sensor actuator Solution ID TAUS0702888EN
170. iption Part number for the Compact Flash card Solution Compact Flash card p n 4030 0765 01 Solution ID TAUS0651601EN Solution Usage Description Prints only one page from multipage Adobe InCopy CS2 document on Macintosh 10 2 x 10 3 x or 10 4 x workstation Solution CAUSE Older firmware installed on the 350 SOLUTION The bizhub 200 250 350 s firmware must be update to Phase 2 5 version47 MSC firmware 4040 0100 G20 47 002 or above The drivers and firmware code are available for download from the Konica Minolta FTP site URL ftp kbtdigital kx15 ftp konicabt com J Trademark ownership information Solution ID TAUS0652901EN Solution Usage Description How to copy Authentication data and Address Book data from one supported model to another or to multiple engines Solution To copy Authentication data and Address Book data from one supported model to another or to multiple engines perform the following 1 Detect the engine s 2 From the Device List select from the top menu Processing amp gt Copy The Copy Collectively Box will come up 3 Select the device that is the Origin of the Copy Be sure to hit the Select button Then choose whether to get the most recent data or to use the data which was imported the last time 4 Select Next 5 Choose to copy Authentication data Address data or both User Boxes will not be copied 6 Select the Target Device s use the Select button Administrator passwords for
171. is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more the file is also attached below for accessibility in case the Download Selector cannot be accessed OX00DC0652 Scanner is in the locked position Access the scanner locking mechanism on the upper left side of the main body Ensure that the locking switch arrow is pointing to the unlocked Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 87 bizhub 250 Warm up wrong display incorrect operation lock up setting Please refer to steps 8 and 9 on page 4 of theattached Installation Guide for an illustration Power Supply failure Check the Power Supply Unit PU1 at connector PJ5PU1 The voltages should read as follows PIN DC VOLTAGE 13 3 35 724 912 Note If these voltages do notmatch the above readings replace the Power Supply unit p n 4040 6201 01 Open 24V DCfuse F222 on the BCRS due to M12 Scanner harness pinched by the right cover bizhub 200 250 350 Change routing of the M12 harness p n 4040 1505 01 for theScanner motor p n 4551 2013 01 thenreplace the BCRS p n 4551 2033 01 for bizhub 350 and p n 4551 2034 01 for bizhub 200 250 Note Please see the attached file for harness rerouting procedure Failed MFBS Please reseat the connections to the MFBS If the issue is not resolved replace the MFBS p n 4551 R900 00
172. it user CD v3 0is availableto resolve this issue This CD is for the bizhub 200 250 350 equipped with the FK 503 fax option ThelSO file 85 97MB can be downloaded through the Konica Minolta Download Selector or can be requested through the SSD hotlineif downloading is not an option After obtaining the ISO file run the installer for NetworkFAX4 5 35 zip which will install software version 4 5 35 Note Access the Download Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0701711EN Solution Usage Description How to print Account Track information at the copier Solution To print Account Track information at the copier perform the following 1 PressUtility 2 Press Admin Management 3 Press Admin 1 4 Account user auth the top message box will display Select user account and hit start to print Solution ID TAUS0701741EN Solution Usage Description Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 150 Sensor checking in the I O check mode Solution When checking sensor operation in the I O check mode it is normal operation for these machines to have a delay before showing change of state When activating a sensor there may be a 2 3 second delay before the screen shows a change of state and after releasing the sensor could take 5 7 seconds for the screen to change back Solution ID TAUS0701780EN Solution Usage
173. izhub 200 250 350 and p n A11U H001 02 for bizhub 222 282 362 as deemed necessary 2 The ribbon cable from the printhead to PWB A at connector PJ3A is installed backwards Install the ribbon cable correctly with the green tab to the right SPECIAL NOTE Solution contribution by Don St Onge and Mike Galletta Workgroup SSD Solution ID TAUS0648804EN Solution Usage 10 Description E5df57 TX error Solution PROBABLE CAUSES When using memory Direct send errors Perform a softswitch reset 1 Press the warm reset button located by the Flash card slot 2 Press 3 when the dot appears enter 8 zeros select Clear Fax 3 Press the softswitch and then touch END enter YES when prompted 4 Exit out of initial mode 5 When the machine comes to ready please shut off the power at the main power switch wait 15 seconds and power up the machine as normal When sending a fax and the machine will not send more than one page Incorrect configurationduring the installation of the fax kit To configure properly 1 Since the Communication Mode is set to E Mail it needs to be switched to G3 as necessary 2 Set the Communication Mode a Press Utility Counter b Enter Admin Management c Enter the Administrator Code the default password is 12345678 d Touch Admin 1 e Select TX Setting f Select Quality Mode g Select Communication Mode and set to FAX h Use enter or end to back out Note For more details on the install
174. kgroup SSD Solution ID TAUS0801146EN Solution Usage Description When TX forwarding is configured for faxing all PC scans will be forwarded as well Solution CAUSE TX forwarding is for all transmissions from the machine SOLUTION To make a distinction from TX forwarding for all transmissions to only fax please set soft switch 198 bit 6 to 0 and bit 7 to 1 SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 111 bizhub 250 Warm up wrong display incorrect operation lock up Solution ID TAUS0801337EN Solution Usage Description When scanning a two sided original to SMB E mail FTP or HDD Hard Disk Drive the second side of the scan is upside down Solution CAUSE Incorrect configuration SOLUTION To make a 2 sided scan the fax kit has to be installed To be able to select 2 sided 1 Set BindingAuto 2 Set Direction of scan to Auto SPECIAL NOTE Solution contribution by Marge McLea Production Customer Support SSD Solution ID TAUS0801600EN Solution Usage Description C 11C0 is indicat ed although there is noPunch Unitinstalled A clicking noisemay beheard when the stapler is atthe home position The machine operates properly without the finisher Solution CAUSE Failed finisher control board SOLUTION Replace the FNSCB p n 4349 0105 05 SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution
175. l board failed Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 104 bizhub 250 Warm up wrong display incorrect operation lock up SOLUTION Replace the control board p n 4040 0101 0E SPECIAL NOTE Solution contribution by Jim DiSarro Workgroup SSD Solution ID TAUS0902433EN Solution Usage 1 Description Machine keeps rebooting and abort code oxoo0999a is displayed A fax kit is connected to the machine and the NVRAM has been replaced Solution CAUSE Failed fax board interfering with operation of MFBS SOLUTION Replace fax board kit p n 4551613 SPECIAL NOTE Solution contribution by Jim DiSarro Workgroup SSD Solution ID TAUS0649784EN Solution Usage 0 Description DF 605 original paper jamming with abort code 0x00D82130 Solution CAUSE Firmware update required for the document feeder SOLUTION Download and install the firmware 4344G101 exe described in the attached Release Notes The latest version of firmware system software or print drivers is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more the file is alsoattachedbelow for accessibility in case the Download Selector cannot be accessed Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat reads
176. lable via the Konica Minolta Download Selector Access the Selector from theKMBS public site http www kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more The Windows Vista Compatibility Legend can be viewed at http kmbs konicaminolta us content support vistasupport html Note Refer to the attached document for a list of Konica Minolta printer drivers that come bundled with Microsoft Windows Vista To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0703221EN Solution Usage 2 Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 37 bizhub 250 Miscellaneous Description Can TWAIN scanning be done thru the USB port Solution Only network TWAIN scanning is supported SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0703450EN Solution Usage 2 Description Overwriting data messagecontinually Solution CAUSE When the HD 504 is installed the Overwrite All Data function of the admin mode overwrites all data on the HDD This process takes 35 hours SOLUTION Once this function is started the user should wait until it is completed SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS080
177. lap Solution CAUSE Poor quality envelopes SOLUTION Switch to envelopes using self sealing flaps Rectangular straight flaps may yield better results than triangular flaps Note Solutioncontributed by Jeffrey Jacobsen KMBS Omaha Solution ID TAUS0900593EN Solution Usage Description What can cause the ADF to jam when the last sheet exits only when scanning to SMB or Email if the torque limiter spring has already been replaced Solution The ADFmay jam when the last sheet exits only when scanning to SMB or Email even if the torque limiter springs have already been replaced because the M2 is failing Please replace the M2 p n 4344 5160 01 to address the issue SPECIAL NOTE Solution contribution by Dave Bruni Workgroup SSD Solution ID TAUS0901407EN Solution Usage Description PC 402 jams during duplexing Solution CAUSE Second drawer unit has a relay roller and a clutch with a one way bearing SOLUTION Clean the one way gear p n 4030374302 and check relay roller Clean the clutch CL7 p n 9322150012 and a one way bearing may have packed grease in gear and on shaft Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 73 bizhub 250 Paper Conveyance jams no feed folding tearing skewing curling SPECIAL NOTE Solution contribution by Don St Onge SSD Windsor Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 74 bizhub 250 Software Driver related So
178. le cartridge into the holder Carefully remove the stopper Insert the staple cartridge and push it up until it locks into place Return the copy output tray to its original position Pull the handle of the mis feed clearing door to open it and then close it SPECIAL NOTE Solution contribution by Raymond Downs Production Customer Support SSD OONDOARWND Solution ID TAUS0901588EN Solution Usage 1 Description Why SIP Fax is not working Solution Attached is information designed to provide a better overview about the SIP Fax Function FoIP VoIP implemented within most of the MFPs In general you should find this feature on machines from 20ppm onwards providing a large graphical LCD and sold after 2001 no line based LCDs Note To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KM Europe BEU Solution ID TAUS0901781EN Solution Usage 1 Description How to configure Send to eCopy Solution The Scan to SMB Send to eCopy attachment must be configured prior to the setup of the Send to eCopy on the ScanStation To configure properly perform the following Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 48 bizhub 250 Miscellaneous 1 In the console tree select Devices amp gt device_name amp gt Manage on the Statu
179. lled Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez and lan Lynch Production Print SSD Solution ID TAUS0801852EN Solution Usage 3 Description DF 601 DF 605 after running Backup Data Initialization under the ADF Operation check the document feeder stops working Solution CAUSE If there is no recovery data stored and the Backup Data Initialization is run the ADF will be reset in such a way as to be nonfunctional SOLUTION To restore the ADF back to a functional state the special Recovery Jig Chip p n 4344 7902 01 must be used toprogram the ADF to default settings Install the chip into the socket on the ADF PWB A and powerON the MFP This will reset the ADF Power OFF theMFP and remove the chip IMPORTANT 1 Running the Backup Data Initialization under Service mode amp gt Operation Check amp gt Backup Data Initialization should be avoided 2 Ensure that the chip isremoved fromthe ADF after completing the recovery SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD Solution ID TAUS0802005EN Solution Usage 3 Description Pull OutTray and Replenish Paper message occurs when feeding from any tray including the bypass tray Solution CAUSE Failure of the Synchronizing Registration Roller Clutch CL1 SOLUTION Replace CL1 p n 9322 1000 81 and perform the Registration FD
180. llow you to change this bit which is the one in tech rep mode Here are the procedures Access Tech Rep mode Touch Software Switch Settings Key in SW 472 and change bit 2 from a 0 to a 1 and touch set or fix The bit assignment should look like this 6 0 ou 7 43210 0 00100 4 Exit Tech Rep mode to the Basic screen and verify if the duplex option is back Older Firmware On the basic screen hit the utility counter button Touch Check Details on the touch panel Press Stop 0 0 Stop 0 1 to enter Tech Rep mode A password is required Key in 00000000 or 12345678 and press End Once in Tech Rep mode Press Stop 9 Touch Key counter and change the setting to Yes Set ON depending on firmware version and press End Touch Vender mode and choose Coin from the selections Touch End Press Auto Reset to get out of the current menu Press End to get out of Tech Rep mode Once back on the basic screen Insert coin should be displayed if done correctly Newer Firmware On the basic screen hit the utility counter button Touch Check Details on the touch panel Press Stop 0 0 Stop 0 1 to enter Tech Rep mode A password is required Key in 00000000 or 12345678 and press End Once in Tech Rep mode Press Stop 9 t
181. lution Hyper terminal is not supported on this product Solution ID TAUS0657109EN Solution Usage 0 Description How to determine the origin of scanning issues in eCopy Solution To help determine the origin of scanning problems eCopy ShareScan OP ships with a simple TWAIN scanning application called Twack32 TwainToolkit It is used to determine whether or not a scanning problem is specific to the scanning device or a problem with the eCopy software To use Twack32 1 Go to Target dir ecopy ScanStation Client Bin Twack_32 exe 2 Go to File Select Source and select the TWAIN driverbeing used eCopy ShareScan OP must be closed 3 Go to File Acquire The TWAIN interface should display 4 Click on the Scan button The image will preview on the screen Solution ID TAUS0657142EN Solution Usage 0 Description Why does the Send to eCopy tab not appear in the Manage section Solution The Send to eCopy tab does not appear for two reasons 1 Using a simulator version of the eCopy software 2 Wrong NFR key was obtained The Scanner NFR key takes control of the optics of the MFP and does realtime scanning The Send to eCopy key allows the scanner function to work as stated above but also provides the option of monitoring a hotfolder The send to eCopy does not allow both options to function TheTWAIN drivercan be used to either scan or Send to eCopy to monitor a folder Solution ID TAUS0657227EN Sol
182. lution ID TAUS0607358EN Solution Usage 22 Description The entire print job is stapled instead of each set when printing multiple stapled sets from Microsoft Word Solution CAUSE The Collate option in the Microsoft Word dialog box is selected SOLUTION When printing and stapling multiple sets the Collate option in the Microsoft Word dialog box must be deselected Please refer to attached example To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution byMark D Attilio and Ed Bellone Production Print SSD Solution ID TAUS0701255EN Solution Usage 12 Description Troubleshooting vCare CS Remote Care E mail communication failure Solution In the attached vCare CS Remote Care E mail Communication Troubleshooting Guide are troubleshooting methods and procedures to resolve vCare E mail Communication issues Topics addressed are A Essential vCare Technician troubleshooting tools B Email Communication Requirements C Additional Requirements D Troubleshooting when a email communication test fails E EMAIL Server Considerations F Determining the type of Authentication required on a Mail Server through telnet G Ethereal network capture to diagnose email connectivity issues H Performing a Communication Test Printing the Communication Log and verifying that the MFP is communic
183. m 4061 313 is compatiblewith bizhub C450 C351 200 250 350 Item 4061 317 is compatible for all of the above plus the bizhub 420 500 There are no known compatibility issues with PC 402 Item 4061 317 If PC 402 Item 4061 313 is used with the LU 201 on the bizhub 420 500 paper may jam Note The item numberon the box along with the serial number can be used to identify each PC 402 Item 4061 313 will start with s n 313 xxxxx and Item 4061 317 will start with s n 317 xxxxx Solution ID TAUS0653923EN Solution Usage 0 Description Possibly SNMP Read Community Name Changed message when adding a device A box to input the correct Read community name will appear Solution CAUSE IS Open API is set to RESTRICT in Admin Mode amp gt System Connection SOLUTION Set IS Open API Access setting to ALLOW The default port should be 50001 Solution ID TAUS0654368EN Solution Usage 0 Description Server Connect error message when scanning to E mail Both locations can see users in LDAP look up The first location there were no issues when sending E mail The second location would give Server Connect error Solution CAUSE Two locations are connected via 100MB metro ethernet WAN The timeout was set to max The customer has two E mail servers one at each site SOLUTION Change the SMTP mail server address to the local mail server Solution ID TAUS0700613EN Solution Usage 0 Description Is the Hard Disk Drive HDD required for
184. main switch wait 10 seconds and power the unit ON Solution ID TAUS0649286EN Solution Usage 4 Description How to setup LDAP on MFP device Solution The LDAP_SETUP_GUIDE pdf provides details on how to configure the MFP to allow LDAP search for email addresses Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0647958EN Solution Usage 3 Description Network FAX utility Ver 4 5 24 1 01 now available Solution See DLBT0501576EN00 pdf for details Notes 1 The latest version system software firmware and print drivers are available on the Konica Minolta FTP site 2 To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0650686EN Solution Usage 3 Description How to configure User Authentication for Active Directory Solution Setup Guide for the bizhub 200 250 350 User Authentication with External Server Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www
185. ministrator bin file To Import Address or Authentication information to a device 1 The device first must be connected to and current information retrieved 2 From the left hand side select the Device Icon 3 From the top menu select Import amp gt Import all data from the file in order to import a Data Administrator bin file from a device in the same family which will contain all settings Note Data Administrator bin files can also be imported when any of following icons in the left side pane amp gt Account Track Settings User Authentication Settings or Address settings is selected and File amp gt Import amp gt Import each data from the file is selected from the Top menu Additionally when selecting any of these icons and selecting to Import from a file a txt or CSV file can be imported which will then launch an Import Wizard In the Import Wizard a delimiter must be specified and the fields being used for the data must be mapped The Tab text files which were saved from devices or any existing CSV or txt file with the necessary information could be used If a Tab text file from a device does not contain necessary information such as password information that txt file should be edited before being imported through Data Administrator Authentication and Address data can be imported from LDAP 1 Select one the following icons from the left pane Account Track Settings User Authentication Settings
186. missing in Pagescope Web Connection Solution CAUSE Machine is not equipped with a fax kit The memory chip which is included with the fax kit also unlocks the scanner functions ofmachine SOLUTION Install the FK 503 fax kit p n 4551613 and included memory SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 bizhub 250 Controller no or slow print scan failure garbled data lockup Solution ID TAUS0700127EN Solution Usage Description When setting multiple documents in the document feeder one is scanned then the machine waits for a new document to be scanned as if there was only one document to scan originally Solution CAUSE Failed PWB A in the main body SOLUTION Replace PWB A p n 4040 0101 08 SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0701612EN Solution Usage Description When setting up scan to E mail there is no field available to enter the SMTP host name Solution CAUSE DNS settings have not been entered as the DNS option is disabled The machine will not allow host names without DNS server information for host name resolution SOLUTION Enter the Admin 2 mode select network settings then DNS settings Set the DNS server address and enter Now enter the SMTP settings and the field for the host name will be available SPECIAL NOTE Solution contribution by Mike Gallet
187. n ID TAUS0902608EN Solution Usage Description How to disable SNMP via PC web connection Solution To disable SNMP via PC web connection please perform the following Solution 1 Log into the MFP via PC web connection Log in as Administrator 2 Select Network tab 3 Select SNMP tab under Common settings 4 Enable or disable SNMP in this screen 5 Select Apply setting 6 Log out of machine via PC web connection SPECIAL NOTE Solution contribution by Jim DiSarro Workgroup SSD i Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0902637EN Solution Usage Description Paper Feed Cabinet motor and board change Solution Due to a change in suppliers the motor used in the models listedhas been changed In order to keep the performance the same as with the older motors the related PWB was also changed PC 101 PC 102 PC 103 PC 104 PC 201 PC 202 PC 203 PC 204 PC 206 PC 402 PC 403 PC 405 PC 407 PF 122 PF 124 PF 210 Note Original and modifiedparts are not to be mixed Boards and motors must be replaced as a set both must be either original style or modified style Please see attached Bulletin Niumber 6703 for additional information and part numbers To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the
188. n Usage Solution Usage CAUSE The BCRS board that connects to the original size sensors has failed SOLUTION Replace the BCRS board p n 4551 2033 01 BCRS bizhub350 p n 4551 2034 01 BCRS bizhub250 200 Solution ID TAUS0900818EN Description The machine displays the E89 error code when attempting to send a fax Solution CAUSE The dual fax line kit is installed with only one active fax line Copyright 2009 Konica Minolta Business Solutions U S A Inc Solution Usage October 2009 115 bizhub 250 Warm up wrong display incorrect operation lock up SOLUTION When the dual fax line kit is installed there must be an active phone line connected to both fax boards If there is only one active line the machine will still attempt to select the second line and produce an error since there is no active line installed If there is no active line available temporarily uninstall the second fax kit from the machine SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0900853EN Solution Usage Description Please wait is displayed and the screen is dim Solution CAUSE Failed control panel SOLUTION Please replace the control panel assembly p n 4040 6052 02 Special note Solution contributed by Mark Taylor KMBS Tarrytown SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0901025EN Solution Usage Description Themachine is making copies on its
189. n Usage 1 Description Can the image on the TX reportbe made to fit the page Solution Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 134 There are no adjustments to allow the image to be reduced or to fit the TX report The image on the report is what it is and cannot be adjusted Solution ID TAUS0658336EN Solution Usage 1 Description When printing can fold and center staple be combined with cover sheet mode Solution On this model it is not possible to combine the fold and staple mode with the cover sheet mode Solution ID TAUS0700228EN Solution Usage 1 Description TX reports print after scanning when using one touch Solution CAUSE The Soft switch to disable is OFF Mode 368 bit 1 0 butScan One Touch type set to Internet Fax E mail SOLUTION Change the one touch button To PC E mail This is done via PageScope Web Connection or from the panel Solution ID TAUS0700244EN Solution Usage 1 Description How to determine what version of Sun Java is installed on a Microsoft Windows workstation Solution To determine what version of Sun Java is installed perform the following 1 From a command prompt type java version 2 Press Enter 3 The version of Sun Java will be indicated If the command is not recognized then Sun Java is not installed Solution ID TAUS0700299EN Solution Usage 1 Description Unable to use Reserve Job feature Solution CAUSE Theh
190. n be installed in the C450 C351 bizhub 200 bizhub 250 bizhub 350 bizhub 420 bizhub 500 Note PC402 has 2 Item codes 1 4061 313 is for the C450 C351 bizhub 200 bizhub 250 bizhub 350 2 4061 317 is for the C450 C351 bizhub 200 bizhub 250 bizhub 350 bizhub 420 bizhub 500 The Item is recognizable on the box or from the PC402 S N 4061 313 will start the S N like as 313xxxxx or 4061 317 will start the S N like as 317xxxxx Solution ID TAUS0652356EN Solution Usage 0 Description PostScript separator page does not print with Microsoft Windows 2003 server and the standard controller Solution CAUSE Incorrect separator page file being used SOLUTION Windows 2003 server by default has at least three separator files that can be used for printing 1 Pcl sep This file will switch the printer controller to PCL printing and also will print a separator page before each job This file is compatible with PCL printers but may not work unless the printer also supports PJL 2 Pscript sep This file will switch the printer to PostScript printing but does NOT print a separator page before each job Pscript sep is compatible with PostScript printers that also support PJL 3 Sysprint sep This file will switch the printer to PostScript printing and also will print a separator page before each job Sysprint sep is compatible with PostScript printers Note This information was provided by Microsoft from the Windows Server TechCenter URL http
191. n the machine route using sub addressing Solution This model does not support routing based on sub addressing Solution ID TAUS0702824EN Solution Usage Description Is scan to home scan to me functionality supported on these machines Solution Scan to home scan to me with Active Directory is not supported Solution ID TAUS0702843EN Solution Usage Description Can the Web interface be password protected The Web interface has the administrators mode but theend userwould like to restrict the main page with a passwordprior tothe administrators mode Solution There is no way to impose a password on the initial page of the Web interface before it opens Solution ID TAUS0702890EN Solution Usage Description Printing to a Windows Samba shared printer from a Macintosh Solution Please perfrom the step by step procedure mentioned in the attached document Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0703041EN Solution Usage Description Print without credit authentication in Key counter or Vendor mode Solution The bizhub 200 250 350now provides afeature within the special firmware 4040 0100 GLO 52 002 Based Version 2 5 or from Phase 3 0 onward within the standard firmware Changes Soft SW 481 bit 0 0 Print without credit authenticationwith Key counter or valid ven
192. nd optional features print and scan PPM speeds copy print controller local and network scanning destinations and lastly fax functionality Models associated with the chart are bizhub 160 161f 181 200 C203 250 C253 350 C353 C353P 360 421 C451 501 C550 600 C650 750 and bizhub PRO C5500 C6500 920 1050e This chart will be associated under Support Materials or individual product pages for each model listed on MyKonicaMinolta com Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0801614EN Solution Usage Description Isthe Crisscross Sort function available when faxing Solution Crisscross Sort function is not available when faxing SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0801703EN Solution Usage Description Is there a pop up driver for user authentication Solution The print drivers are not pop up drivers Note The print drivers PCL6 PostScript do have user authentication feature but the user name is stored in the driver from the initial logon The user name and password can be changed although it has the user name from the previous logon SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0801796EN Solution Usage Description How to set upfax one touch for fax Solution To
193. ng corrupt SOLUTION The old CUPS daemon configuration file must be deleted and a new one created Please see the attached document for instruction on how to remove and re create the daemon configuration file SPECIAL NOTE Solution contribution by Tim Blevins KMBS Cleveland Solution ID TAUS0808439EN Solution Usage Description A job with 15 or up to 18 pagesis scanned with a resolution of 600x600 dpi and stored in memory When sendingthese documents to the E mail server after a long transmission time the error code EA5006 isindicated in the MFP display The job is not transmitted This happensrepeatedly until the redial sequencehas elapsed An error report is then printedshowing the error code EA5006 Solution CAUSE The reception time of the E mail server for one E mail is too short for such kind of E mails The timeout of the E mail server stops the transmission and the machine shows error code EA5006 SOLUTION To correct If the user is not often scanning such large jobs recommend dividinga job into several smaller jobs If it is not necessary to have such large jobs with a resolution of 600x600 dpi ask the user to reduce the resolution If nothing can bechanged forthe jobs ask the administrator of the E mail server to adjust the timeout for incoming mail aligned to thescanned jobs mostly used How to change the timeout for incoming mail on a mail server depends on the server being used SPECIAL NOTE Solution contribution by KM
194. nner settings gateway TX and change the setting to allow SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0901884EN Solution Usage 0 Description Is there a way to get the machine to indicate Fax malfunction codes when there is a TX or RX error Currently the copier indicates NG when there is an error and no other information is displayed Solution Cause A service Soft Switch Setting must be change to enable FAX Error Reporting Solution To change the appropriate settings perform the following 1 Enter the service mode by selecting the Utility Key 2 Check Details from the LCD panel and then STOP 0 0 STOP 0 1 3 There will be a promptfor a password The passwordis 12345678 4 Select Soft Switch Setting Mode from the LCD panel 5 Set DIPSW 20 bit 3 to ON 6 Exit the service mode and Power OFF and ON the copier Now when a fax error is generated an error code will also be indicated SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0656592EN Solution Usage Description Code C5353 C 5353 at power up Solution CAUSE Failed IU Cooling Fan Motor M6 SOLUTION ReplacelU Cooling Fan Motor p n 9313 1400 61 Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 107 bizhub 250 Warm up wrong display incorrect operation lock up SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution I
195. not press END just power OFF the main switch This should log the new calibration for Inch paper Solution ID TAUS0651759EN Solution Usage 2 Description When restoring saved driver settings using the PCL driver the paper size is not retained Solution CAUSE The Detailed Restore Setting for Paper Size Orientation Copies is not enabled SOLUTION Open the driver properties On the General Tab click on Printing Preferences Now click on the Setup Tab then click on the Save Restore Setting button at the right side From the drop down menu click on Detailed Restore Setting The Restore Items are listed To restore the original size you must check the box for Original Size Orientation Copies Default for this box is OFF Note Other settings that are OFF by default include Paper Type Setting and Overlay Trademark ownership information Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 128 Solution ID TAUS0654227EN Solution Usage 2 Description Jamming in the duplex unit Lead edge of paper stops at transfer unit Solution CAUSE Duplex paper passage sensor 2 actuator is binding SOLUTION Open the duplex conveyance door and verify that the sensor actuator at the lower conveyance roller is moving freely Repair as necessary Sensor operation can be checked by entering the Service Mode Utility Stop 0 0 Stop 0 1 Select I O Check Mode Printer ByPass Duplex Duplex Paper Passage 2 should chan
196. nstalled Word Viewer 2003 11 7MB can be obtained free from Microsoft at the following URL http www microsoft com downloads details aspx DisplayLang en amp amp FamilyID 95e24c87 8732 48d5 8689 ab826e7b8idf 3 To view the XLS file Microsoft Excel or Excel Viewer must be installed Excel Viewer 2003 9 9MB can be obtained free from Microsoft at the following URL http www microsoft com downloads details aspx FamilyID c8378bf4 996c 4569 b547 75edbd03aaf0 amp amp displaylang EN 4 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0649615EN Solution Usage 0 Description When upgrading or downgrading a print driver with a different version the version number does not change after installing the new print driver Theprevious print driver was removed prior to installing thecurrent one Solution CAUSE Conflicting DLL files SOLUTION Somedrivers haveDLL files that are loaded in memory When a driver is deleted theDLL file is still loaded and cannot be overwritten When a different version of that driver is installed theDLL is not replaced which is why the version is not changed In this scenario you will have a driver that is comprised of components from 2 different versions After deleting the driver files the P
197. nt the form should be inline with the text SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0657140EN Solution Usage Description Using eCopy after pressing function key the next screen does not display the preview scan Solution CAUSE The wrong TWAIN driver is being used SOLUTION The latest TWAIN driveris available via the Konica Minolta Download Selector Access the Selector from theKMBS public site Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 79 bizhub 250 Software Driver related http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Remove the current driver before installing this driver If an error occurs during removal stop the eCopy services and press the Retry button Once removed restart the eCopy services and install the new driver SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0703384EN Solution Usage Description Incorrect TX page count Solution CAUSE A problem in the firmware could cause an incorrect count of pages being transmitted faxed SOLUTION Install the latest driver for these models bizhub 350 250 200 Di3510f 3010f 2510f 2010f Network FAX Vista version4 6 1 network fax 4 6 1 exe bizhub 350 250 200 Di3510f 3010f 2510f 2010f Network FAX XP 2000 version4 5 36 ne
198. nt driver profile 2 Browse to and select the print manager where you want the driver profile stored and made available to the printers on that manager 3 Select an operation and click OK create delete modify After creating a printer driver profile associate it with a printer 1 In Novell iManager click iPrint amp gt Manage printer 2 Browse to and select the printer you want to modify 3 Click drivers amp gt printer_driver_operating_system 4 Select the printer driver from the list of available printers 5 Select the profile you want associated with this driver from the list of available driver profiles for the selected driver 6 Select OK to save the changes Note If you experience winsock 11004 issues when creating the driver profile update the local HOSTS file on the workstation with the IP address of the server and its DNS entry SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0902136EN Solution Usage Description While upgrading the firmware on a MPI LinkCom III print server using Microsoft Windows Vista the update may fail Solution CAUSE Anomalywhen attempting firmware install using Microsoft Windows Vista SOLUTION The only known solution is to use Microsoft Windows XP and recycle the print serverbefore performing the upgrade again SPECIAL NOTE Solution contribution by Paul Santangelo ESS SSD Solution ID TAUS0902147EN Solution Usage Copyright 2009 Konica Minolta
199. nter Error Message parameter was set to INFO then the driver will continue to retry until the connection has been established or the TCP IP has closed the socket or in the case of a slow printer processor the proper response is obtained which is either the printer is on line or that the printer has received all the data If the connection was eventually successful the intervention message will be attempted to be removed from the message queue and process will continue Please set the Printer Error Message to INFO and the User Defined options to ERRMSGINFO SPECIAL NOTE Solution contribution by Paul Santangelo ESS SSD Solution ID TAUS0800446EN Solution Usage 0 Description How to set the ADF default to 2 1 Solution To set the default to 2 to 1 perform the following 1 Press the Utility Counter button Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 51 bizhub 250 Miscellaneous 2 Select User Setting 3 Select User s Choice 4 Go to tab 2 6 5 Select Default Setting Simplex Duplex and make the desired setting SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0802049EN Solution Usage 0 Description Can the transmission report be printed for each faxed or scanned job Solution The transmission report can be printed for each scanned or faxed job 1 Enter the admin mode 2 Select Admin 1 and choose Report Settings Touch Activity Report and set to
200. ny cracks in the plastic exspecially the front bracket OT601 p n 4625241 Solution ID TAUS0701312EN Solution Usage Description The Administrator password does not work It was changed there is no record of it and it needs to be reset Solution Toreset the Administrator password to the default 1 Access the tech rep mode 2 Touch Administrator amp gt amp gt Initialize 3 Touch YES and ENTER at upper right corner of the LCD 4 Exit all the way out to READY 5 Test the administratorpassword is12345678 Solution ID TAUS0701583EN Solution Usage Description When faxing using the Network Fax software a different document is received at the destination fax Solution CAUSE It is possible under certain conditions where a different document will be sent using the Network Fax software There is a bug in the current version of the Scanner Unit user software which includes the Networkfax software This can only occur under the following conditions 1 The sent file is sent from Undelivered Mailbox Sent Mailbox Trash Mailbox 2 The sent file is listed onsecond line or later from the top 3 Each Mailbox is updated while displaying Quick Send dialogue with main screen being hidden in it by selecting the sent file Note Update Conditions In case transferring a file between Mailboxes Version 3 0 0 or 4 4x In case taking 60 seconds or more with opening Quick Send dialogue Version 4 4x or later SOLUTION An updated Scanner Un
201. o access Count mode Touch Management Function Choice Choose Vender 1 Verify if type 1 is selected and touch Eng Press Reset to get out from the current menu Exit completely from tech rep mode Once back on the basic screen Insert Coin should be displayed if done correctly Note After doing the above y ou must power off the machine and allow it to cool for ten minutes This is to allow the change to take affect at initialization Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 103 bizhub 250 Warm up wrong display incorrect operation lock up SPECIAL NOTE Solution contribution by Don St Onge Workgroup SSD Solution ID TAUS0900846EN Solution Usage 1 Description What can cause the only the main power light to turn on Solution The main power light may turn on with no other operation from the machine if M4 and M11 have failed Please replace both M4 and M11 as a set the part number for both fans is the same p n 9313 1100 42 SPECIAL NOTE Solution contribution by Dave Bruni Workgroup SSD Solution ID TAUS0901472EN Solution Usage 1 Description When attempting to create an SSL certificate in Pagescope Web Connection the process fails Solution CAUSE Incorrect firmware has been installed on the machine SOLUTION Currently only firmware version 25GGO will allow SSL to work correctly Please install version 25GGO firmware to correct the issue N
202. o the Ready screen power machine OFF ON and replenish toner through the User Management screen SPECIAL NOTE Solution contribution by Craig Blyther ASG SSD ONOaRWNM Solution ID TAUS0O700528EN Solution Usage 12 Description C4721 C 4721 error Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 90 bizhub 250 Warm up wrong display incorrect operation lock up Solution PROBABLE CAUSES 1 After the PWB A was replaced the EEPROM 8 pin IC was not transferred from the original PWB A Install the originalEEPROMonto thereplacement PWB A 2 Poorly seated connector on PWB A or failed PWB A Reseat all connectors on PWB A Ensure that all pins are straight and the connectors are firmly attached to the board Replace PWB A p n 4040 0101 OE for bizhub 200 250 350 and p n A11U H001 02 for bizhub 222 282 362 as necessary SPECIAL NOTE Solution contribution by Malcolm Hibbert Mike Galletta Workgroup SSD and Ted Young Production Print SSD Solution ID TAUS0657231EN Solution Usage 11 Description C4002 at power up or shortly thereafter Solution PROBABLE CAUSES 1 SOS start of scan failure due to possible failed Print Head and or PWB A Power OFF the Main Power switch wait for 10 seconds or so then power ON the Main Power switch If malfunction code returns reseat connections to the print head write unit and PWB A Replace the Print Head p n 4040 0751 00 and or PWB A p n 4040 0101 OE for b
203. o the registry 3 The new value will be added to the registry Note Refer to Windows registry information for advanced users http support microsoft com kb 256986 for additional registry editinformation Solution ID TAUS0701992EN Solution Usage 0 Description When usingscan to SMB using a Microsoft Windows domain server error messages are generated even after making sure that folder and destinations are correct Example EA2229 Solution CAUSE Incorrect server settings SOLUTION Perform the following procedure on the server 1 Open the default Domain Controller Security Setting 2 Local Policies 3 Under Security Setting for Microsoft network server set Digitally sign communications from Always to Disable SPECIAL NOTE Solution contribution by Craig Blyther ASG SSD Solution ID TAUS0802060EN Solution Usage 0 Description When printing AS 400 forms the print does not line up with the form Solution CAUSE The AS 400 is rasterizing the forms based on an HP LaserJet 5si this is by design The margins are not set correctly and produces the offset SOLUTION Create or obtain a new WSCST Workstation Customization Object with the following keyword in it DATASTREAM HPPCL5 Replace the line with the following DATASTREAM HPPCLS5I Thiswill tell HPT to image the form instead of rasterize it Recompile the WSCST end the writer vary the device description OFF ON and start the writer When the job is se
204. ober 2009 55 bizhub 250 Miscellaneous Machines equipped with the hard disk drive do not show the copy count down on the LCD whereas the machines without the hard disk drive do show the copy count down on the LCD The machine can only display the copy count down on the LCD without the hard disk drive installed SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0703774EN Solution Usage Description Why is Account User Auth missing when the Jamex device is enabled Solution This is the normal display for these models as the specification does not allow this feature SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0800136EN Solution Usage Description Listing of additional Soft Switches Solution List ofadditional Soft Switches which have not been listed in the Service Manual for Phase 2 5 and earlier This list is only an add on for the Field Service Manual based on Phase 2 5 Please add this list to the Service Manual Note To view the attached document Microsoft Excel or Excel Viewer must be installed Excel Viewer 2003 9 9MB can be obtained free from Microsoft at the following URL http www microsoft com downloads details aspx FamilyID c8378bf4 996c 4569 b547 75edbd03aaf0 amp amp displaylang EN SPECIAL NOTE Solution contribution by KM Europe BEU Solution ID TAUS0800163EN Solution Usage Description Can the timing of the
205. oduction Print SSD Solution ID TAUS0702941EN Solution Usage 3 Description Setup utility for Citrix MetaFrame version 1 00 for use with Citrix MetaFrame Presentation Server 3 0 andCitrix MetaFrame Presentation Server XP FR8 Solution Setup utility for Citrix MetaFrame version 1 00 2 95MB Notes 1 To open theSetup utility for Citrix MetaFrame version 1 00 using WinZip WinZip must be installed WinZip can be downloaded from the WinZip website http Awww winzip com ddchomea htm The file can either be saved to disk or opened t is recommended to download the ZIP fileand open from the local computer to view or run 2 IMPORTANT Please refer to the attached documentation for additional detail To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 126 Solution ID TAUS0634060EN Solution Usage 2 Description List of equipment that is no longer being supported Solution Please see attached Product amp amp Technical Support Bulletins 1792 and 2443 andMarketing Bulletin 07 GB 016 Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0647628EN Solution Usage 2
206. ome out through the front of the machine 6 Now the clutch may be replaced or serviced Note Remember to remove all excess grease from the drive gears to prevent the grease from migrating back into the clutch 7 Reassembly is the reverse of disassembly SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0703222EN Solution Usage 1 Description How to set the RX speed to a 9600 baud rate Solution The RX speed is set through soft switches Set soft switch 050 bits 7 6 5 4 3 2 1 0 as follows 0 0 0 0 0 0 1 1 respectively Note For more details see theattached page 83from the Field Service Manual SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0703775EN Solution Usage 1 Description Can a Jamex coin op and Account track be used together Solution Due to the specification of the unit the function is not supported Note When the Jamex coin op is enabled the tab for Account User Auth is not shown SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0703803EN Solution Usage 1 Description When scanning to SMB FTP and E mail the image will appear on the PC in the landscape direction Solution CAUSE This is normal operation of the machine scanner system SOLUTION The machine does not rotate scan to PC Please load the originals in the ADF with the 8 5 inch edge firstand the top of the page on the lef
207. ontribution by Don St Onge Workgroup SSD Solution ID TAUS0808530EN Solution Usage Description Compressed images shrunk in the front to rear direction There is no shrinkage in the feed direction Solution CAUSE Failed BCRS board SOLUTION Replace the BCRS board p n 4551 2034 01 SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 16 bizhub 250 Image delay advance shift or skew Solution ID TAUS0703843EN Solution Usage 5 Description When making copies from the ADF the image shifts 1 to 2 inches towards the lead edge Solution CAUSE Improper ADF adjustment SOLUTION Pleaseperform the ADF Document Size Detection Adjustment Display Tech Rep Mode Touch the Function Touch the Org Width Detect Adjust Align the original edge plane of the Side Edge Stop 1 of the Original Feed Tray to the outside mark Touch the Maximum Size Press the Start key Align the original edge plane of the Side Edge Stop 2 of the Original Feed Tray to the inside mark Touch the Minimum Size Press the Start key 10 Check whether size detection operates normally Note Please see the Document Size Detection Adjustment in the field service manual for more details SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD OONDOOARWND Solution ID TAUS0658071EN Solution Usage 1 Description The
208. ontribution by Paul Santangelo ESS Solution ID TAUS0807940EN Solution Usage Description PROBLEM The machine does not recognize the USB port When the machine is connected to a local pc the pc never recognizes the machine is connected Solution CAUSE The machine is set for DHCP When the machine is set for DHCP it will bypass the USB port as it has to connect to a DHCP server on the network for an ip address SOLUTION Set the machine for static ip in the network settings and assign the machine an ip address To do this enter the Admin 2 mode select network settings then select ip input SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0808289EN Solution Usage Description Problem The web interface is not working The web browser indicates HTTP error 500 Solution Cause Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 11 bizhub 250 Controller no or slow print scan failure garbled data lockup Defective MFBS board Solution Please try replacing the MFBS board p n 4551 2038 01 SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0900943EN Solution Usage Description No Address Found when performing LDAP search to Netware server Solution CAUSE The attribute statusMember on the Novel LDAP server was missing or bad SOLUTION Using iManager under LDAP find the attribute statusMember and map the a
209. or Address settings 2 From the top menu select File Import amp gt Import LDAP The other choice is File amp gt Import amp gt Import from the Previous device Note Import from the previous Device will list a number of Legacy Konica and Minolta Devices from which information could be imported It will then be necessary to supply the TCP IP address of that Legacy device Solution ID TAUS0651819EN Solution Usage 7 Description Unit will not fully initialize It will boot up to the Konica Minolta display but then go into a reboot condition Solution CAUSE Memory corruption SOLUTION To perform a memory clear perform the following 1 Access the warm reset button on the right side of the main body to the front of the CF update slot 2 After warm reset button is pressed the machine will reboot Wait until the black dot appears on the left side of the Konica Minolta display Press 3 on the keypad Enter the Admin passcode default 00000000 and press End Select Total Clear Press Yes and then Enter Reboot the machine and verify operation NOOR W Solution ID TAUS0O702620EN Solution Usage 7 Description When PC faxing the utility will indicate a server connection error Solution CAUSE When installing the fax kit FK 503 the memory card that comes with the fax kit has a key on it to enable some of the advanced fax functions This memory board may be defective or was not installed SOLUTION To fix 1
210. orsion spring in DF 605 If this spring breaks positive drive is not provided to the take up rollers During higher rotation demands for scanning and faxing misfeed errors will display after the last sheet is fed out But when copying paper take up rotational speed is reduced and jamming will not occur SOLUTION Replace torsion spring p n 4344 5059 01 Parts detail DF 605 parts manual page 7 item 10 SPECIAL NOTE Solution contribution by Jim DiSarro Workgroup SSD Solution ID TAUS0700749EN Solution Usage Description Originals will not feed from the document feeder unless the print key is pressed twice False jams are also indicated Solution CAUSE Improperly adjusted width guides of the entrance tray SOLUTION Enter service mode choose function original width adjust and set the maximum and minimum entrance guide settings SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 70 bizhub 250 Paper Conveyance jams no feed folding tearing skewing curling Solution ID TAUS0801765EN Solution Usage 8 Description FS xxx first page not aligned properly not stapled in stapled sets Solution CAUSE Static build up onalignment plate which causes the first page to stick SOLUTION Wipe affected are with anti static compound Brillianize Pledge dryer sheet etc SPECIAL NOTE Solution contribution by Chuck Tripp Produc
211. ose Reseat the switchback unit and ensure that it is seated firmly on the machine 2 PJ20 on PWB A is not seated correctly Reseat the connector SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0651694EN Solution Usage 3 Description CLOSE amp gt SECTION PROPERLY message with an illustration of the document feeder raised when an original is placed in the document feeder Solution CAUSE The magnet on the bottom right front of the document feeder is not properly aligned with the reed switch which is under the cover SOLUTION Loosen the screws below the right hinge of the document feeder to align it The document feeder manual lists this adjustment to correct document skew so ensure that the documents do not skew after changing this adjustment The specification for maximum skew is 3mm SPECIAL NOTE Solution contribution by Jim Behrends Workgroup SSD Solution ID TAUS0703617EN Solution Usage 3 Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 94 bizhub 250 Warm up wrong display incorrect operation lock up Description C0000999A codeat power up Solution CAUSE The NVRAM has failed SOLUTION Please call the SSD Hotline to establish an open ticket and to receive further NVRAM ordering instructions SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0800523EN Solution Usage 3 Description The machine f
212. osoft Outlook is open and is using Microsoft Word asthe default program for editing messages SOLUTION To change the default mail message editing program perform the following 1 Go into Microsoft Outlook and select Tools from the tool bar 2 Scroll down to Options 3 Click on the Mail Format Tab 4 Make sure the Use Microsoft Office Word 2003 to edit e mail messages checkbox is selected Note In versions before Microsoft Outlook 2003 the text reads Use Microsoft Word to edit e mail messages In Microsoft Outlook 2007 there is no longer an Outlook editor The default is Microsoft Word and cannot be changed 5 Close the dialog SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0901406EN Solution Usage Description How to enable vender mode for Hecon disk type access card Solution To enable vender mode for Hecon disk type access card perform the following Note Newer Firmware 67 and above required 1 On the basic screen hit the utility counter button 2 Touch Check Details on the touch panel Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 83 bizhub 250 Software Driver related 3 Press Stop 0 0 Stop 0 1 to enter Tech Rep mode 4 A password is required Key in 00000000 or 12345678 and press End 5 Once in Tech Rep mode Press Stop 9 to access Count mode
213. ote The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0901560EN Solution Usage 1 Description On a vCare enabled MFP the start button continually flashes amber Solution CAUSE Thisoccurs if a technician did not press the Maintenance Completion button when exiting the MFP s vCare CS Remote Care settings in Tech Rep Mode This isa normal function which alerts the vCare system that vCare settings have been configured at the MFP but may not have been fully completed SOLUTION If the blinking start key is related to vCare CS Remote Care settings use this proceudre 1 Enter the MFP s Tech Rep mode Press theUtility Counter button Press the Details button Press Stop 0 0 Stop 0 1 2 Press CS Remote Care 3 Press the Maintenance Completion button 4 Exit Tech Rep mode Note For certain MFP models this symptom also canoccur when it necessary to replace a board Consult the Field Service Manual and this Knowledgebase if the symptom is not related to vCare CSRC settings SPECIAL NOTE Solution contribution by Mark Kemp ASG SSD Solution ID TAUS0902059EN Solution Usage 1 Description The bizhub 350 beeps after every copy Solution CAUSE The mechanical contro
214. oved on the main body according to the installation of the FS 508 page E 4 Solution There is no individual part number for the exit rollers that are cut off to convert from an exit tray to the finisher This is part of the fusing unit assembly p n 4040R71000 If converting back to an exit tray from a finisherorder the whole fusing unit assembly SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Solution ID TAUS0702380EN Solution Usage Description Is Bates stamping available Solution Bates stampingis not supported on the bizhub 200 250 350 series machines Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 54 bizhub 250 Miscellaneous Solution ID TAUS0702889EN Solution Usage Description Printing to a printer on a Microsoft Windows XP PC from a Macintosh OS version 10 3 Solution Please perfrom the step by step procedures mentioned in the attached PDF Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez and Mark D Attilio Production Print SSD Solution ID TAUS0703103EN Solution Usage Description Is the stamp only for fax TX Solution The SP 501 only stamps originals scanned during fax transmissions It does not stamp originals when scanning to file or E mail SPECIAL NOTE
215. p www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0800962EN Solution Usage 22 Description SERVER CONNECT ERROR message and unable to scan to E mail viaMicrosoft Exchange Server 2003 and 2007 Solution CAUSE An exception for the printer was not added to the Microsoft Exchange Server SOLUTION Have theserver Administrator add an exception for the printer to the Exchange exceptions list 1 Open the Control panel and select Windows Firewall 2 Select Exceptions and Add Port 3 Add a name and Port number 4 Click on Change Scope 5 Select Custom List and add the TCP IP address for the exception SPECIAL NOTE Solution contribution byMalcolm Hibbert Workgroup SSD and Mark D Attilio Production Print SSD Solution ID TAUS0648544EN Solution Usage 17 Description How to scan to SMB Solution When setting up scanning to SMB user rights must be set appropriately for the environment that the workstation is in i e Local Workgroup or Domain Below is an example of both 1 Useri usa konicaMinolta us is an example of which user ID to add when sharing out a folder This is when the machine is on a domain 2 A machine is on the local workgroup Use the machine name PW Workstation_Name and then the username User1 i e PW Workstation_Name User1 then set the appropriate rights SPECIAL NOTE Solution contribution by Cesar Jimenez Produc
216. r Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Note Codeis displayed randomly when the machine is idle 0x00500000 The MFBS board has failed Replace the MFBS board p n 4551 R900 00 0x00790B02 Poor connection of memory module module is missing from the first SIMM slot or memory has failed Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 86 bizhub 250 Warm up wrong display incorrect operation lock up Reseat the memory module install memory in the correct slot or replace a failed module EM 303 Item 4551641 32MB EM 304 Item 4551651 64MB EM 305 Item 4551661 128MB Failure of MFBS board Replaced the MFBS board p n 4551 R900 00 0x007D0100 CN8 pin s bent pin 3 5 7 4 6 or8 on the MFBS When removing the MFBS the connectors are notdisconnected completelyso they connectors stay between the frame and CN8 And the pins become bent See the attached file for reference Carefully re form the bent pin s Use caution when removing the MFBS Note No printor black spots on the print image may also occur 0x00800000 AG3 protocol processing failure due to afaulty fax board FK 503 Replace the fax board Item 4551613 0x01100551 There is a poor connection on the MFBS board or the MFBS has failed Power down and unplug the machine Remove the MFBS board which is located on the upper right side of t
217. r 5606 Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0701603EN Solution Usage 1 Description C 1190 C1190 or C 1191 C1191 Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 bizhub 250 Breakage damage malformed removed part Solution CAUSE Possible crack in the motor mounting bushing located in the finisher SOLUTION Obtain and install the Motor Mounting Repair Kit p n U700 0010 using the detailed procedures in attached Bulletin Number 5917 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 bizhub 250 Controller no or slow print scan failure garbled data lockup Solution ID TAUS0703135EN Solution Usage 12 Description Blank screen and no power TheMFP cooling fan and options seem to initialize on start up Solution CAUSE The issue istwo fold First the NVRAM has failed or become corrupt and second the latest HDD encryption added with the most current firmware releasecauses ablank panel SOLUTION To correct 1 Disconnect the HDD located on the right side o
218. r Settings and Data Initialization Settings section of the bizhub vCare CS Remote Care email Setup Instructions for each specific model PRO Models The settings for PRO models vary depending upon how the bizhub PRO MFP is configured to communicate with vCare For details refer to the CS Remote Care Initialization section of the bizhub vCare CS Remote Care Email Setup instructions for each specific model In addition after performing CS Remote Care Initialization and cycling the power reset the IP controller main body or for the C500 only Fiery controller email settings SPECIAL NOTE Solution contribution by Mark Kemp ASG SSD Solution ID TAUS0900415EN Solution Usage 3 Description When the power switch is on ERROR displays on the touch panel screen Solution Possible Cause The ERROR messageindicates a possible unit error or failure in PKG connection Solution Reattach MEM S board make sure they are socket correctly and in the proper position Replace MEM S board if needed The MEM S board is included with the Fax option or as optional memory so if needed for replacement re order the option The part number for the MEM S board is p n 4551 2039 01 if needed SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD Solution ID TAUS0653388EN Solution Usage 2 Description No Matching Paper Size Set Paper in Bypass Tray message after first page is output for 8 5x13 document using the PostScript or
219. r on the left hand side of the screen enter 3 from the 10 key pad 4 Enter the 8 digit service code and touch END default value 00000000 IMPORTANT When END is touched after a wrong service code has been entered the Basic screen reappears At the fourth access after entries of three wrong access codes END is not available on the screen It is therefore necessary to turn OFF ON the Main Power Switch If you forget the service code it becomes necessary to replace the RAMS Board with a new one Take necessary steps not to forget the service code The RAMS Board is not available as a replacement part If it requires replacement contact Office Printing Support Division by way of CSES 5 Select a Total Clear If enhance security mode is set ON menu is not shown 6 Select Yes and touch Enter to start the clearing sequence Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 33 bizhub 250 Miscellaneous 7 When the message indicating completion of the clearing sequence appears touch OK Note When Total Clear is performed the following settings are cleared and must be reapplied Fax related setting information Bulletin board setting information Transmission reception log information Image data Network setting information Destination information Soft switch information Management by account setting information User authentication setting information Account user counter Remote maintenance
220. re version 31 GD1 file name bizhub 360 360us_m0g3100d1 exe bizhub 420 420us_m0g3100d1 exe bizhub 500 500us_m0g3100d1 exe Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 10 bizhub 250 Controller no or slow print scan failure garbled data lockup bizhub 361 421 501 Special model specific firmware version 13 GC5 file name bizhub 501 501US_m1g1300c5 exe bizhub 421 421US_m1g1300c5 exe bizhub 361 361US_m1g1300c5 exe bizhub C203 C253 C353 C353P Special model specific firmware version file name and checksum bizhub C353 GC2 R4 AO2EOY0 F000 GC2 R4 EXE Checksum8FE5 bizhub C253 GD2 R4 AO2EOY0 F000 GD2 R4 EXE Checksum9C53 bizhub C203 GE2 R4 AO2EOY0 F000 GE2 R4 EXE ChecksumBF30 bizhub C353P GW1 72 AO2E0Y0 F000 GW1 72 EXE Checksum9217 bizhub C451 C550 C650 Special model specific firmware version GC2 R4 file name and checksum bizhub C451 GC2 R4 AOOKOYO F000 GC2 R4 EXE Checksum 80AA bizhub C550 GC2 R4 AQOJOYO F000 GC2 R4 EXE Checksum 2266 bizhub C650 GC2 R4 AOOHOYO F000 GC2 R4 EXE Checksum A684 bizhub PRO 1050 Series IC 611 Print controller system code ISW Trns install version 31_CPFO_ISW filename 1050_p131cpf0p exe Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution c
221. reezes shortly after the last paper exits the DF 605 The start button flashes briefly then a jam is indicated but no jam is registered Copier reading may beindicated in the job list There are no problems making copies from the platen glass Solution CAUSE Failure of PWB A SOLUTION Replace PWB A p n 4040 0101 08 SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0800796EN Solution Usage 3 Description At power up machine goes to a bright blue screen and then the machine is stuck and it does nothing further Solution CAUSE Failed control panel UN1 SOLUTION Replace the control panel assembly p n 4040 6052 02 SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0801066EN Solution Usage 3 Description Insert plug in key counter message after key counter is installed and enabled in billing management Solution CAUSE The wrong connector has been used to connect counter to main body SOLUTION HECON device may arrive withtwo connector types Switch connectors If this does not resolve issue contact HECON for assitance in obtaining correct connector for specific device HECON Copy Control Products are now handled exclusively bythe worldwidedistributor High Tech Accessory Items and bythe Canadian distributor Densigraphix Kopi Information on HECON Copy Control Products can be found on their web sites below Worldwide High Tech Accessory Items P O Box
222. refer to the attached documentation To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0800982EN Solution Usage Description When using account tracking can the machine be set to only require the password instead of the user name Solution The machine cannot be set to only require a password without a user name The machine will always require a user name however the password can be left blank on setup Leaving the password blank will allow the machine to be accessed with only a user name SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0801119EN Solution Usage Description Why does the machine display a matching paper size error when printing to the bypass even though the correct paper size is shown on theMFP for the bypass Solution The machine will display a matching paper size error when printing to the bypass even if the correct paper size is shown on the display when the FD adjustment has not been run Please carry out the FD adjustment to allow the machine to print to the bypass without displaying the matching paper size errormessage SPECIAL NOTE Solution contribution by Dave Bruni Workgroup SSD Solution ID TAUS0801122EN Solution Usage Description What are the maximum E Mail one touch destinations Solution Maximum E Mail one touch destin
223. ribution contractfor the related file of PScript4 with Microsoft but the contract expired in December 2006 4 Due to the expiration of the redistribution contract the related file of PScript4 cannot be includedon the CD ROMfor the PostScript driver For details please refer to the attached files To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0800827EN Solution Usage Description How canedge erase be adjusted to 0 The customer is faxing edge to edge and does not like the image being partially cut off Solution This is normal function of the machine The machine has a 4mm edge erase all the way around the page Reducing this erase width will cause some problems in the way of lines and possibly paper jams Changing the erase width is not recommended This is machine specifications SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0800971EN Solution Usage Description HDD Backup Utility User s Guide Solution Main features covered Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 57 bizhub 250 Miscellaneous Backing up saving Restoring recovering Wizard operations program in dialog format Access limitations through auto protect Encoding backup data Please
224. rint Lamp Display Section 3 of the Duplexing Document Feeder Updating Green and red light up alternately Successful Completion Blinks in green Failure Blinks in red If failure occurs Redo the procedure from step 4 7 After the firmware has been upgraded successfully power OFF the Main Power Switch and remove the EP ROMthat was attached at Step 4 8 Power ON the Main Power Switch 9 Display Tech Rep Mode 10 Touch the ROM Version and check the ADF ROM version 11 Correct the version indication on the ROM label on the Main Control Board using a pen or similar means 12 Reinstall the Rear Cover Notes a See the attachment for illustrations To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 38 bizhub 250 Miscellaneous http Awww adobe com products acrobat readstep2 html b To upgrade the firmware on the DF 605 an EPROM JIG p n 4344790201 has to be ordered SPECIAL NOTE Solution contribution by Don St Onge Workgroup SSD Solution ID TAUS0808178EN Solution Usage 2 Description How to forward faxes to different destinations for each line with multi line fax option Solution Due to design constraints it is not possible to forward received faxes to different destination Both lines will forward received fax to same forwarding destination However on a limited basis it is
225. rm the write unit has failed enter the service mode and run the F 12 test pattern if the machine displays a C4002 please replace the write unit p n 4040 0751 00 SPECIAL NOTE Solution contribution by Dave Bruni Workgroup SSD Solution ID TAUS0902043EN Solution Usage 0 Description Ghost jams or no feed from trays 1 or 2 Solution Cause Failed feed clutch Solution Replace feed clutch p n 9322150012 These clutches will also work in the duplex units SPECIAL NOTE Solution contribution by Jeffrey Cunningham Lincoln amp amp Don St Onge SSD Windsor Solution ID TAUS0802325EN Solution Usage Description Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 72 bizhub 250 Paper Conveyance jams no feed folding tearing skewing curling FS 508 copies that are stapled are misaligned Solution CAUSE Front stopper in alignment sectionis missing SOLUTION Replace the Front stopper p n 4349 1519 13 SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0802658EN Solution Usage Description Problem Mis feed from tray 3 just above bypass Solution CAUSE Worn worm gear on M2 SOLUTION Replace M2 p n9314 2400 31 the worm gear is press on the motor shaft SPECIAL NOTE Solution contribution by Don St Onge Workgroup SSD Solution ID TAUS0807988EN Solution Usage Description When printing envelopesthe trail edge is wrinkled at the side with the f
226. s differ depending on the product codes 1 PC202 a Product code 4061212 works with the following model s bizhub 350 250 200 bizhub C351 bizhub C450 bizhub 500 420 2 PC402 a Product code 4061313 works with the following model s bizhub 350 250 200 bizhub C351 bizhub C450 b Product code 4061317 works with the following model s bizhub 500 420 Note Heater is provided for all models Solution ID TAUS0654253EN Solution Usage 0 Description Firmware Imaging Toolkit 2006 Ver 2 5 0 Solution See DLBT0601182EN00 pdf for details To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0654276EN Solution Usage 0 Description FS508 there is a possibility that the exhausted paper falls from the tray Solution See KOM061291 pdf for details To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0654279EN Solution Usage 0 Description FS510 there is a possibility that the exhausted paper falls from the tray Solution See KOM061291 pdf for d
227. s tab andensure that the Enable TWAIN checkbox is not selected 2 Select the Send to eCopy tab 3 Under Configuration specify the number of seconds When the ScanStation softwarefinds files in the storage folder that are older than the specified number of seconds it deletes them 4 Under Location specify the following 5 Type SMB 6 Folder Shared folder name on Hard Drive 7 Login User name 8 Password 9 Click on Save 10 Create the eCopy connector that you want to use and select Destination and browse tothe shared folder on the drive 11 Click on Save 12 Restart the ScanStation See attached PDF for further details Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0902479EN Solution Usage 1 Description How to set up Scan to SMB on Microsoft Windows 2008 Server Solution Please see the attached video for the procedure The video should be played on Microsoft Windows Media Player version 9 or later The latest Media Player can be downloaded at http www microsoft com windows windowsmedia default mspx SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0629386EN Solution Usage 0 Description ISO 15408 certification information Solution TheMFPs
228. sent to Lotus Domino email server Solution CAUSE The engine will not complete the TX RX test if the Short name field is not populated becausethe engine will not receive proper POP3 response from email server SOLUTION Enter a name in the Short name field It is recommend to usethe hostname the portion to the left of in the engine s email address The attached file is ascreenshot showing the Lotus Domino Short name field Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 76 bizhub 250 Software Driver related Note To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Rick Veale ESS BSE Solution ID TAUS0657138EN Solution Usage 2 Description When scanning with eCopy the preview is not displayed the optics did not work and the message at the bottom left of the scan indicates Scan complete Solution CAUSE There issomewhat of an incompatiblity with most ofthe KMBSTWAIN drivers and the eCopy ScanStation SOLUTION There is a driver that does work well and supports color scanning This has been commonly referred to as the GUI suppressed Non GUI driver Notes 1 Prior to installation unload the presentTWAIN drivervia Control Panel amp gt Add or Remove Programs IMPORTANT Stop ALL eCopy serv
229. settings are under the Network Fax Utility Setup 2 Enter the TCP IP address in the celllabeled Fax IP Address I 3 Restart the application and send a network fax The window to select the phone number to dial is available 4 After entering that information and selecting send a preview of the document will appear in the next window 5 Select send in the Preview window The Preview window disappears and the Network fax window remains where theprogress of the document can be viewed by selecting from the various buttons available Out Box or Sent The telephonenumber of the destination fax can be observed under Destination in the machine job list SPECIAL NOTE Solution contribution by David Silverstein Ken Walker Tom Kelly Workgroup SSD and Ron Reed Craig Blyther ASG SSD Solution ID TAUS0649656EN Solution Usage 8 Description Unable to update the firmware with the CF card Unit will not go past the Konica Minolta logo screen Solution CAUSE Incorrect formatting of the CF card SOLUTION In order for the files to be read from the CF card by the main body the CF card should be formatted with FAT16 not FAT32 Once formatting is complete copy the firmware files to the CF card Solution ID TAUS0701034EN Solution Usage 6 Description C 5352 C5352 at power up or shortly thereafter Thefirst copymay feed but jams Solution PROBABLE CAUSES 1 Failed PWB A board Replace the PWB A board p n 4040 0101 03 2 Fan failure
230. squiggly circles instead Solution CAUSE Incorrect symbol set being used SOLUTION To set the symbol set perform the following 1 Select Utility 2 Touch Printer Set Touch Default Set Touch Font Touch Symbol Set C clear and enter 19 default is 0 Exit by pressing Enter 4 times then Exit ou WwW Trademark ownership information Solution ID TAUS0654858EN Solution Usage 0 Description How to upgrade the print controller firmware Solution Upgrading the MFBS MCS board 1 Turn main power switchOFF 2 Insert the CF card into the compact card slot Note Be sure that the card only contains the MSC firmware and not the engine or finisher firmware 3 TurnON the main power 4 The firmware sequence will start 5 When the upgrade has completed FINISH turn the main power OFF 6 Remove the CF card from the slot Solution ID TAUS0655273EN Solution Usage 0 Description Is it necessary to enter the password each time a user logs on to the machine with account tracking Solution The password is not required each time if the settings are made as follows When the accounts are set up under account tracking leave the password field blank Now when the user logs on only the user name will need to be entered Solution ID TAUS0655515EN Solution Usage 0 Description Is Hyper terminal supported on the 250 bizhub Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 146 So
231. stalled Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 3 The MSDS documentation is also available via the Konica Minolta Download Selector Access the Selector from the the KMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0901080EN Solution Usage Description End of Life notification bizhub 250 and bizhub 200 Solution The following item numbers are affected Item 4042311 bizhub 200 monochrome MFP 20 ppm Item 4041311 bizhub 250 monochrome MFP 25 ppm The above mentioned products have been replaced with the bizhub 222 and bizhub 282 Please see the attached Marketing Bulletin 08 GB 124 for details To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by John Miller Workgroup SSD Solution ID TAUS0901331EN Solution Usage Description How to change the Tone Volume Parameters Confirmation Beep Alarm Volume Line Monitor or Job Complete Beep Solution The Tone Volume Parameters can be adjusted from a setting of 0 no sound to a maximum volume setting of 5 forConfirmation Beep when key is pressed Alarms Line Monitor an
232. stop 0 0 stop 0 1 to enter the Service Mode 4 Enter the passcode 8 zeros 5 Select Software Switch Settings 6 Change Soft Switch Mode 040 bit 7 to 0 MH only SPECIAL NOTE Solution contribution by Don St Onge Workgroup SSD Solution ID TAUS0650604EN Solution Usage 1 Description How to set available paper cassettes for receiving faxes Solution CAUSE Not pulling from the proper cassette SOLUTION To select available paper cassettes when receiving faxes select mode 37 and change bits 2 through 7 Setting the bit to a 1 enables the tray and setting it to a 0 disables it Below are the default settings Bit 7 1 for 1st cassette Bit 6 1 for 2nd cassette Bit 5 1 for 3rd cassette Bit 4 1 for 4th cassette Bit 2 0 for Bypass SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID TAUS0651130EN Solution Usage 1 Description FK 503 will not transmit TX or receive RX Solution PROBABLE CAUSES 1 A 4 conductor cable was used to conntect to the phone jack Connect the machine to the phone jack using a 2 conductor line After installing the ML 502 when faxing from the second line no TX or RX functionality 2 Dual line fax not enabled To enable the dual line fax perform the following a In the Copy mode enter the Tech Rep mode by pressing Utility button Check detail tab Meter count Stop 0 0 Stop 0 1 b Press the Softswitch mode c Enter 006 in the mode selection area d Change
233. sword entered on the MFP 4 Verify the SMTP default 25 and POP3 default 110 are correct the for the E mail server or mail transport agent being used 5 Verify the SMTP Authentication Username and Password are correct this setting is used only if enabled on the mail server 6 The E mail server is outside theintranet use telnet to verify access to E mail server via SMTP POP3 TCP port numbers Notes a Consultthe IT messaging administrator for the E mail correct settings b The problem is not a configuration issue Perform network capture to determine reason for the error code SPECIAL NOTE Solution contribution by Rick Veale ESS SSD Solution ID TAUS0801980EN Solution Usage Description Device can not print in accordance w guidelines pick another printer message when trying to print postage from Stamps Com Solution CAUSE Driver incompatibility SOLUTION Stamps com states that they will not work with Konica Minoltadrivers The only thing they will do is print labels and you have to purchase the labels from Stamps com SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0802412EN Solution Usage Description Slow printing issue when utilizing Macintosh OS 10 4 x Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 81 bizhub 250 Software Driver related Solution CAUSE Issue with the CUPS daemon configuration file on Macintosh OS 10 4 x bei
234. t Program Updates Status Call Logistics at 201 934 5339 Notes a Refer to the attached RA formand Bulletin Number 5783 for more detail The bulletin may be a bit out of date concerning actual ordering procedures and applicable models b To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Clinton Marquardt ESS SSD and Cesar Jimenez and Ed Bellone Production Print SSD Solution ID TAUS0656768EN Solution Usage 51 Description What Konica Minolta printer drivers will come bundled with Microsoft Windows Vista and what is the release schedule for Vista compatible drivers Solution Please refer to the Windows Vista Hardware Compatibility List for Printers amp amp Scanners For EFI legacy products that will not receive a Vista specific driver refer to the following statement The previous drivers System 5 5e 8 8e will not work on 64 bit Vista However these drivers will work on the 32 bit version of Windows Vista with minor issues Known issue Borders and frames around icons and panes within the driver UI may not show up correctly Notes 1 If a previous driver was Microsoft Windows XP WHQL certified Microsoft also honors the digital signature CAT file on Windows Vista 2 The latest print drivers are available via the Konica Minolta Downlo
235. t hand side The lead edge of the scan is the top of the page SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0800145EN Solution Usage 1 Description How to disable sleep mode Solution To disable sleep mode Press the Utility Counter key Select Admin Management and enter the 8 digit code default 00000000 and press End Press Admin 1 Select Admin Set Choose Disable Sleep Mode and set to Yes Press Enter four times and then press User Settting Select User s Choice and choose 3 of 6 and select Sleep Mode and set to OFF SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD NOOR WDM Solution ID TAUS0800335EN Solution Usage 1 Description When the engine runs out of paper and is not addressed it will cause the writer on the AS 400 to stop Solution CAUSE The writer on the AS 400 times outafter 170 seconds by default when MFP runs out of paper Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 45 bizhub 250 Miscellaneous SOLUTION The following changes to the device description will cause the writing to ignore the time out and just report the error 1 Pick one of the devices and end the writer and vary the device off 2 Select the option that will allow you to Change Device Desc 3 On the first screen look for the Printer error message parameter and change it to INFO 4 Page down twice and look for the
236. t meters cannot be input 8020 CF2002 8031 CF3102 Codes C 3C00 through C 3C40 indicate a corrupt BRU Codes C 3C50 through C 3C90 indicates a problem with the PWB C board or the scanner to main body cable 8050 CF5001 bizhub PRO C500 The NVRAM for the C500 cannot be replaced in the field The only way to correct a corrupt NVRAM is to send the OACB NVRAM and PRCB into Konica Minolta to be reset Known defective NVRAM symptoms 1 Meters or default adjustment values are extremely high 2 Adjustments do not hold after powering the machine OFF ON Note On the Black and White machines verify that the NVRAM is bad by swapping a good NVRAM from another machine in the same product family This will save significant time and expense in getting back the machine in working condition bizhub 200 250 350 Common symptoms when NVRAM replacement may be necessary Machine not going to ready state Not printing to a host name with DHCP Not scanning to E mail On startup abort code 0x0000999a Abort code Ox00f00b00 Not printing Machine rebooting every few minutes Screen freezing in Konica Minolta logo Keep losing machine settings when power OFF OONOORWND bizhub 420 500 Common symptoms when NVRAM replacement may be necessary Note First try to flash the machine to the latest firmware before swapping the NVRAM because the firmware fixes many of the following symptoms Screen freeze in Konica Minolta logo Fax unit
237. ta Workgroup SSD Solution ID TAUS0801997EN Solution Usage Description Output for AS 400 loops continuouslyuntil job is held Solution CAUSE When using a remote output queue on an AS 400 the XAIX destination option is normally used for printing multiple copies The remote writer opens the connection to the printer and sends down multiple copies of the print data and control file pair Each control file contains one print command for the data file that preceded it This method is required for printers that start printing the data right away However there are some print servers that will close the connection after the first copy is sent This is an unexpected close resulting in retrying to send from the beginning which will cause the remote writer to loop forever and will cause the spooled file to be printed indefinitely In this case XAIX should not be used When XAIX is not specified the data file and control file will be sent once but the control file will contain multiple print commands This reduces network traffic but can only be used with serversthat can buffer all the data before knowing how many copies to print Therefore without XAIX specified the print server may or may not print multiple copies of the OS 400 or i5 OS spooled file SOLUTION Install the following minimum firmware version bizhub 350 250 200 Base firmware version 80 filename 4040 0100 G30 80 002 bizhub 360 420 500 Special model specific firmwa
238. tep2 html Solution ID TAUS0702868EN Solution Usage 0 Description LCD panel does not light Solution CAUSE The BCRS board has failed SOLUTION Replace the BCRS p n 4551 2033 01 for bizhub 350 and p n 4551 2034 01 for bizhub 200 250 SPECIAL NOTE Solution contribution by Jim DiSarro Workgroup SSD Solution ID TAUS0703220EN Solution Usage 0 Description FK 503 no Memory TX only can RX and use Off Hook TX Solution CAUSE Malfunctioning Fax Kit SOLUTION Replace the FK 503 Kit p n 4551613 SPECIAL NOTE Solution contribution by Don St Onge Workgroup SSD Solution ID TAUS0800326EN Solution Usage 0 Description DF 605 intermittent jamming in the feeder Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 105 bizhub 250 Warm up wrong display incorrect operation lock up Solution CAUSE Intermediate conveying roller and shaft is worn SOLUTION Replace the intermediate conveying roller p n 4344 5130 01 and shaft p n 4344 5136 01 SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0801604EN Solution Usage 0 Description Flashing amber print button and the machine will not make copies Solution CAUSE The PWB A board mechanical control board has failed SOLUTION Replace thePWB A board p n4040 0101 03 SPECIAL NOTE Solution contribution by Greg Lantowski Production Print SSD Solution ID TAUS0801950EN Solution Usage 0 Description The ma
239. the machine on off and now the machine will prohibit copying until the Jamex is activated SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0658091EN Solution Usage Description Intermittent C 2702 C2702 error code Solution CAUSE Moisture buildup oncorona unit s SOLUTION Clear moisture from the corona units If possible change location of the machine if it is located in ahumid area SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 108 bizhub 250 Warm up wrong display incorrect operation lock up Solution ID TAUS0700309EN Solution Usage Description Machine will not print or copy An exclamation point is shown at the bottom of the LCD Solution CAUSE The master control firmware has been corrupted SOLUTION Reflash the master control firmware to overwrite the corrupted files Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0702508EN Solution Usage Description The machine cannot be set to English after the NVRAM is replaced Attempts to change the machine to English through the control panel change to Japanese after
240. the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0802095EN Solution Usage Description Is the ML 502 required when installing an FK 503 fax kit in a machine Solution Installation of the ML 502 Item 4551621 is not necessary when installing an FK 503 Item 4551613 fax kit into a machine The ML 502 provides multi line fax functionality The machine will function properly with just the FK 503 installed but will be limited to single line functionality SPECIAL NOTE Solution contribution by Ted Young Production Print SSD Solution ID TAUS0802122EN Solution Usage Description How todisable RX print report Solution To disable RX print report 1 Utility counter 2 Admin Management 3 Password 12345678 4 Admin 1 5 Document management 6 RX Doc 7 All other Documents 8 RX doc Settings 9 Memory RX or Print 10 Memory RX not wanting it to print SPECIAL NOTE Solution contribution by Marge McLea Production Customer Support SSD Solution ID TAUS0802166EN Solution Usage Description How to check the copy countdown whenprinting Solution To check the copy countdown when printing Job list Details Menu will come up and showthe countdown of prints SPECIAL NOTE Solution contribution by Marge McLea Production Customer Support SSD Solution ID TAUS0802174EN Solution Us
241. the left side of the screen 2 Press the 3 on the 10 key pad when the dot appears 3 Enter the service password 00000000 is the default and press end 4 Select Clear Fax Settings 5 Select soft switches 6 Select End 7 Select Enter 8 Exit the Initial mode and test the fax function SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0800789EN Solution Usage Description Machine locks up when producing a large staple job with the FS 508 installed Even if the paper is removed from the Exit tray the job does not resume automatically when exceeding the capacity of the Exit tray Therefore it is necessary to cancel the job Solution CAUSE Firmware update required SOLUTION Please update thefirmware to version 71 or greater The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Mahen Shukla ESS SSD Solution ID TAUS0800954EN Solution Usage Description The MFPat one timecounted down the number of sets being made and now does not The machine still works properly but there is no way to tell where a job is between sets The entered set count stays the same as the copy job finishes Solution CAUSE This is a minor bug in the firmware when the HDD option is installed Ifentering a count o
242. the machine is rebooted Solution CAUSE Incorrect soft switch settings causing the machine to remain in the Japanese language SOLUTION Enter the soft switch setting mode by pressing Utility Meter Count Stop 0 0 Stop 0 2 Press Maintenance Mode then select Soft Switch Settings Enter the soft switch mode 433 and set bit 2 to 1 all others should be zero Press End Now enter mode 434 and set bit 2 to 1 all other bits should be zero then press End and exit the Maintenance mode Reboot the machine and test as necessary SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0703102EN Solution Usage Description Scan error pages print when there is no error EFO9D2 is printed on the error page Solution CAUSE EF09D2 indicates that the number of messages in a boxhas reached its limit 100 This can occur if a scan box has been set up and extra scan is pressed to save a copy of all out going scan transmissions SOLUTION Discontinue saving all out going messages by performing the following 1 Enter the Administrator mode 2 Select Admin 1 3 Select Document Management 4 Select TX Document 5 Select TX Forwarding 6 Select One Touch 7 De select the one touch button to discontinue forwarding all scansto that box SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0703495EN Solution Usage Description The machine will not print The print queue on the
243. the target devices must be provided in order to transfer data 7 Copy the data to the device s Solution ID TAUS0O655608EN Solution Usage Description Are Konica Minolta MFPs compatible with Category 6 cable standard Solution Konica Minolta MFPs are fully compatible with Category 6 cable standard Category 6 cable is a cable standard for Gigabit Ethernet and other network protocols that is backward compatible with the Category 5 5e and Category 3 cable standards Cat 6 features more stringent specifications for crosstalk and system noise The cable standard is suitable for 10BASE T 100BASE TX and 1000BASE T Gigabit Ethernet connections and it provides performance of up to 250MHz Solution ID TAUS0657114EN Solution Usage Description Code 1102 or 1202 after upgrading the machine firmware Solution CAUSE During a firmware upgrade the printer resist loop adjustment may have changed resulting in paper being overdriven into the registration roller Note Paper crunching noise may also be heard when the paper is feeding SOLUTION Adjust the printer resist loop 1 Access the service mode utility counter details stop 0 0 stop 0 1 2 On the touchscreen touch Machine then touch Printer Resist Loop The normal default setting for the trays is 0 Change value to 0 if necessary Solution ID TAUS0657585EN Solution Usage Description Sorter Bin Has Reached Its Limit message yetthe finisher has no paper in any o
244. ties Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 2 Turn OFF the main power 3 Remove CF card cover 4 Insert CF card into slot 5 Open the right side door Ensure that the door is open before powering up 6 TurnON the main power switch 7 Enter into the Tech Rep Mode stop 0 0 stop 0 1 8 Select Function 9 Select FW Download 10 Select Engine and press Enter Note The firmware upgrade will last 5 to 6 minutes DO NOT TURN OFF MACHINE POWER 11 When complete turn OFF the main power switch 12 Remove the CF card and turn ON main power switch 13 Enter the Tech Rep Mode stop 0 0 stop 0 1 14 Select ROM version 15 Ensure that the firmware has been updated Solution ID TAUS0658334EN Solution Usage 6 Description Light copies when using the ADF Solution CAUSE Incorrect settings SOLUTION Please try going into users choice mode tab 6 6 Select Image Quality ADF and choose thewider range for exposure Solution ID TAUS0701362EN Solution Usage 6 Description Cannot print If the machine is powered OFF ON it will take about 5 to 10 minutes before thetouch panelcomes up Solution CAUSE To verify send a Test Page and check the Print Queue The job will be switching from Printing to Error to Restarting in a continuous cycle Nothing ever prints A total clear from the Initial mode is required SOLUTION Do a total clear
245. tion SPECIAL NOTE Solution provided by Josh Engwer Sr Network Support Specialist BCOS Inc Angelton TX Solution ID TAUS0700227EN Solution Usage Description How to set up a page separator to pull from a specific tray colored paper with a PCL driver Solution To setup a page separator to pull from a specific tray 1 Go to Start Search search for sep files 2 Copy PCL SEP to something PCL BAK 3Open the PCL SEP file in Notepad and insert this line as the second line H1B L 12345X PJL SET MEDIASOURCE TRAY3 Note Tray can be changed accordingly see attached file To access the files perform the following 1 Go to Printers and Faxes right click on the desired Printer icon and select Properties 2 Click on the Advanced tab select Separator Page Browse select the file i e PCL sep 3 Click OK and Apply and OK 4 Load Colored Paper in specified tray 5 Print as normal Separator Page with User ID will print after each job Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 149 Solution ID TAUS0700249EN Solution Usage Description Can the scan default be set to 600 dpi Solution The scan default can not be set higher than 400dpi Solution ID TAUS0700254EN Solution Usage Description FS508 not stopping at Tray 1 goes to Tray 2 only Solution CAUSE Home sensor is not being actuated by Tray 1 SOLUTION Verify that Tray 1 is seated and locked in with screws examine for a
246. tion ID TAUS0902552EN Solution Usage Description DF 605 when feeding originals from the ADF copies are blurred for the first 25mm on the lead edge Solution CAUSE The original glass assembly slit plate glass is interfering with original feed SOLUTION Replace slit plate glass p n 4551 2031 01 and perform the DF height adjustment SPECIAL NOTE Solution contribution by David Holt SSD District Service Manager Midwest Region Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 13 bizhub 250 Other image quality failure Solution ID TAUS0702492EN Solution Usage 13 Description Low image density black lines black banding Solution CAUSE Developer is incorrectly put into the developing unit If developer contaminates the Ds Collar binding may occur SOLUTION When the IU is set up and the developer is replaced prevent developer from falling onto the Ds Collar Protect the Ds Collar with a piece of paper when removing adding the developer see the attached file If experiencing low image density black lines black banding scraped surface of the PC drum flattened edge of the Ds Collar please exchange the PC drum unit Item 4068612 Developing unit p n 4040 0752 00 and Transfer roller unit p n 4040 0760 00 at the same time IMPORTANT When Transfer roller unithas reachedits lifetime 150K be sure to exchange it Although a technician is trained on the Di2010 Di2510 Di3510 series utmost atten
247. tion Print SSD Solution ID TAUS0701766EN Solution Usage 10 Description Slow printing of PDF files Solution Countermeasures as a workaround 1 The print performance has been increased with the following MSC firmware so please upgrade MSC firmware MSC firmware Phase 2 5 Ver 44 or later Aspecial MSC firmware Phase 2 0 Ver 28 Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 2 Please change the setting of the default device from Copy to Printer in bizhub 200 250 350 a Press Utility Counter key on Control Panel for bizhub 200 250 350 b Touch the button in Touch Panel with the following steps c User Setting User s Choice 6 6 and Default Device d The default device is configured with Copy in bizhub 200 250 350 Please change the setting from Copy to Printer 3 Try changing the emulation from PostScript driver to PCL driver on the PC ifthe customer allows 4 Please try to print the PDF file by using Print as image feature on Adobe Acrobat a Open PDF fileto print b Select File and then Print The print screen is open c Click Advanced tab at the print screen d Please select Print as Image in the advanced print setup 5 Please try to change the default setting of PostScript Pass Though in the document properties
248. tion Print SSD Solution ID TAUS0703395EN Solution Usage 6 Description Intermittent jamming misfeeding from paper cassette s Solution CAUSE Paper cassettemoves forward due tomachine vibration The cassette holder is worn weak and t he holding power hasdecreasedover time SOLUTION The shape of holder has been changed strengthening the power of cassette hold and by installing a Stop Ring p n 4348620600 Install thecassette holdercountermeasure to preventthe cassette from unlockingas explained inattached Bulletin Number 6217 To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0801771EN Solution Usage 5 Description Duplex jams and the motor in the turnover unit makes a chattering noise Solution CAUSE The PWB A board has failed SOLUTION Replace the PWB A board p n 4040 0101 OE Note When replacing PWB A make sure to swapthe EEPROM IC3 on to the replacement board or a C 4721 will be generated SPECIAL NOTE Solution contribution byGerald Koehl of Braden Business Solutions Solution ID TAUS0901405EN Solution Usage 2 Description Jam from all trays Jams at transfer roller area Solution CAUSE Damaged driven roller located below the transfer roller SOLUTION Replace driven roller p n 4011 3510 01 Also check the shaft holder on the end it could be worn Copyright 2009
249. tion Usage Description The copies from originals scanned through the document feeder are blurry on the front and rear sides Copies from originals scanned from the original glass are fine Solution CAUSE The hinge position of the document feeder is incorrect causing uneven pressure on the original as it is scanned SOLUTION Adjust the right rear hinge in small increments about 1 4 turn at a time in the upper or lower direction depending on which way the hinge is not adjusted correctly until the blur is gone SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Copyright 2009 Konica Minolta Business Solutions U S A Ine S October 2009 15 bizhub 250 Image blank or solid color Solution ID TAUS0801341EN Solution Usage Description Image appears stretched when scanning to PC or eCopy ScanStation ver 4 x Solution CAUSE Incorrect settings SOLUTION To correct 1 Login to PageScope Web Connection 2 Select the System tab 3 Choose User s Choice 4 and change Original Type to Text Photo 4 Click apply and then OK andLog out SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0802035EN Solution Usage Description Halftones are black if an RX fax is copied Solution CAUSE When relaying an RX fax the resolution was not adjusted for Text Photo 400x400dpi SOLUTION When sendinga received fax change resolution to Text Photo 400x400 SPECIAL NOTE Solution c
250. tion must be paid to the procedure for the bizhub 200 250 350 because of the difference in the developing system Notes 1 To view the attached Instruction document Microsoft Excel or Excel Viewer must be installed Excel Viewer 2003 9 9MB can be obtained free from Microsoft at the following URL http www microsoft com downloads details aspx FamilyID c8378bf4 996c 4569 b547 75edbd03aaf0 amp amp displaylang EN 2 Refer to attached JPG files to view cause effect of this issue 3 Japan will bundle the protection sheet with machine for setup and also the PC drum unit for PMstarting withthe end of December 2007 production Please follow the attached installation instructions to prevent the starter going into Ds collar To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 14 bizhub 250 Image blank or solid color Solution ID TAUS0800534EN Solution Usage 1 Description When copying or scanning from the ADF the scans or copies are blank Copies from the glass are normal Solution CAUSE The scanner lock is engaged SOLUTION Access the scanner locking mechanism on the upper left side of the main body Ensure that the locking switch arrow is pointing to the unlocked setting
251. tions U S A Inc October 2009 89 bizhub 250 Warm up wrong display incorrect operation lock up Replace the thermostat p n 4040 M601 00 and reset the error code s To reset the codes perform the following a Enter the Initial mode b Remove the Compact Flash Cover 1 c Press the Warm Restart Switch 2 d When a dot appears at the center on the left hand side of the screen enter 3 from the 10 key pad e Enter the 8 digit service code and touch END Default value 00000000 f Select Trouble Reset to complete the procedure IMPORTANT Abort Abort code 0x00F00B00 will occur frequently if trying to reset after detecting the error codes without first replacing the thermostator Fusing Unit p n 4040 R710 00 Note Pleasesee attached Bulletin Number 5321 for details To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan 2 lmproper adjustmentadjustmentandpositioningofRight Side Door Interlock Switch 2 S3 Properly adjust Right Side Door InterlockSwitch 2 To adjust a Remove the cover b Be sure to shut theright side door c Loosen thescrewsindicated by the yellow arrow below d Tighten thescrews after adjusting 0 5mmto 1 0mm as represented by A inthe diagram e Reinstall thecover SPECIAL NOTE Solution contribution by KMBT Japan Sol
252. tor bin file to the PC Notes a The main difference between Data Administrator bin files and Tab Text files is that bin files for certain models contain password information while the Tab Text files often do not The bin files can also contain all Authentication and Address settings Data Administrator bin files can only be imported to another device from the same model family of the device that originally saved the bin file Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 120 b The bizhub 250 300 350 series does not support exporting or saving a bin file from that device To save Authentication Information expand Authentication Settings in the left hand pane To save Account Track settings 1 Select the Account track Settings icon 2 From the top menu select Export amp gt Save the account by the Tab Text type To save User Authentication settings 1 Select the User Authentication Settings icon 2 Select Save the user list by the Tab Text form 3 From either of these settings Save all data to the file could also be selected which will save the settings in a Data Administrator bin file Additionally when importing a Data Administrator bin file Address book Authentication and Account Track settings could all be applied at once This can often be performed by selecting the device icon on the left pane when connected to a device and then selecting to import a Data Ad
253. trail direction Solution CAUSE Improper mounting of drum developing unit SOLUTION Tighten the screws holding the drum onto the developing unit SPECIAL NOTE Solution contribution byEd Chambliss Mipco Impression Products Copyright 2009 Konica Minolta Business Solutions U S A Inc 20 Image too light dark uneven or wrong color Solution Usage 2 Solution Usage 1 Solution Usage Solution Usage October 2009 bizhub 250 Image voids or deletions Solution ID TAUS0808032EN Solution Usage 1 Description Blank copies and prints after a service call There are no error messages There is no image on the drum Solution CAUSE Problem with print head shutter SOLUTION Check and re align the print head write unit shutter door Special note Solution contributed by Ed Chambliss MIPCO Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 21 bizhub 250 Miscellaneous Solution ID TAUS0700453EN Solution Usage 789 Description NVRAM Troubleshooting Procedure used to identify NVRAM problems and and information concerning damaged or missing NVRAM BRU Solution bizhub C250 C252 C300 C350 C351 C450 NVRAM trouble codes C D3xx codes can occur at any time Mostly these codes happen when updating firmware A NVRAM Data Restore procedure was announced a few months ago to address these codes Stop 0 7 1 3 9 What this procedure does is take a good image of the NVRAM off the MFP
254. ttached Citrix compatibility list for additional information Some products not listed below arelisted in the attached document It covers other MFPs and Controllers like the bizhub C350 C353 C253 C203 the bizhub PRO 1050 920 the bizhub 600 601 750 751 360 36 1 362 420 421 500 501 162 1 80 21 0 222 282 IC 303 and IC 409 To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html IC 202 Tested in both the Citrix Metaframe XP FR3 and the Citrix Metaframe Presentation Server 3 0 environments with the Microsoft Office Microsoft Excel and Adobe Acrobat 6 0 applications loaded When utilizing the PostScript Visual driver version 1 0 1 the Adobe PostScript driver version 1 0 0 or the PCL driver version 1 01 the print controller can be used without restrictions IC 203 Tested in both the Citrix Metaframe XP FR3 and the Citrix Presentation Server 3 0 environments with the Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 0 applications loaded When utilizing the PostScript Visual driver version 2 0 28 the Adobe PostScript driver version 2 0 28 or the PCL driver version 2 0 0 the print controller can be used without restrictions IC 205 Tested in both the Citrix Metaframe XP FR3 and the Citrix Metaframe Presentation Server 3 0 environments with the Microsoft Office Microsoft E
255. ttp www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0801272EN Solution Usage 5 Description Support for Account track Secure print and User authentication from Unix Linux environments Solution Konica Minolta does not support Account track Secure print and User authentication from Unix Linux environments at this time The availability of these options for Unix Linux environments is being considered for future development Please attachticket to this solution and provide the following information Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 29 bizhub 250 Miscellaneous 1 Product model number s 2 Now many products placed or being considered for placement 3 What flavor and version of Unix Linux operating system SPECIAL NOTE Solution contribution by Tony Pizzoferrato ESS SSD Solution ID TAUS0900739EN Solution Usage 5 Description How to load a 64 bit driver on a 32 bit Server system Microsoft Windows 2003 Server Vista Solution Please follow this step by step procedure and refer to the attached video 1 Load the 64 bit driver on the client 2 Load the 32 bit driver on the server and share it out Note If you receive a pop up indicating COPY ERROR setup cannot copy this file Example KOZJA_ PP_ This could possibly be a file path length limitation Try reducing this limitation by pullin
256. ttributeStatusMember to member x status Click OK The names should start to be pulled in the LDAP search SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0901613EN Solution Usage Description Select job cannot be deleted when deleting a job from the job list Deletion rights not granted User authentication is enabled on the machine Solution CAUSE This is normal for when User Authentication is enabled User that is trying to delete the job is either not logged in or a different user then the sender Solution Log into the machine if you are the sender before selecting the job to delete Users only have rights to delete their own jobs SPECIAL NOTE Solution contribution by Jim Behrends Workgroup SSD Solution ID TAUS0902105EN Solution Usage Description How to determine the print data stream of a spool file Solution To determine the print stream that a spool file has been created in use the following command wrkoutq 1 On the resulting screen locate the queue that contains the spool file Useoption 5 to display the spool files 2 On the resulting list enter option 8 besides the desired spool file The attributes for the spool file will be displayed Page down to the next screen and locate Printer device type To the right you will see the data stream type SCS IPDS AFPDS USERASCII or others This information is important to determine which print server to use in orderto print the spool file
257. twork fax 4 5 36 exe Please refer to attached Release Notes for additional detail To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Note The latest version of Network FAX drivers is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more The files are found under the Utilities section SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0800379EN Solution Usage Description Web based fonts do not print correctly Solution CAUSE The driver is set to use printer fonts SOLUTION Deselect USE PRINTER FONTS locatedin the fonts tabof the print driver SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0801364EN Solution Usage Description Driver problem for Macintosh OS 10 5 Solution A working application will be suddenly shut down when Standard is selected in the Presets in the Print dialog after any menu except Standard e g Last Used Settings is selected and print is executed Please refer to the attached file for details To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Workaround 1
258. ul Santangelo ESS BSE and Cesar Jimenez Production Print SSD Solution ID TAUS0650910EN Solution Usage 7 Description ED09C7 code when scanning to SMB Solution CAUSE The computer user name and password are incorrect SOLUTION In the user name and password fields when creating a one touch key the user name and password must match exactly to the name and password registered in the PC SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD and Jim Behrends Workgroup SSD Solution ID TAUS0657164EN Solution Usage 7 Description Time to acquire scan is excessive slow scanning The Connecting message lasts a long time Solution CAUSE Scanning may seem slow because the TWAIN driver is searching for all available machines to scan from on the network SOLUTION When the Select Devices dialog box is displayed select from registered devices and also select Use this device for future session option Please see attachment for the procedure To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Note These settings are only available when usingthe version 2 1 0 0 NoGUI TWAIN driver or earlier SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0802710EN Solution Usage 3 Description Error code 2039when performing CSRC CS Remote Care TX RX test is not
259. up Instructions version 1 3 0 bizhub 360 420 500 600 750 vCare CS Remote Care E mail Setup Instructions version 1 2 1 bizhub PRO 920 vCare CS Remote Care E mail Setup Instructions version 1 8 2 bizhub C451 C550 C650 C203 C253 C353 C552 0652 361 421 501 vCare CS Remote Care E mail One Way Setup Instructions version 1 3 0 bizhub PRO 950 vCare CS Remote Care E mail One Way Setup Instructions version 1 3 2 bizhub C200 vCare CS Remote Care E mail Setup Instructions version 1 2 0 bizhub C450 C351 C250 C352 C300 CS Remote Care E mail Setup Instructions version 1 3 8 bizhub C451 C550 C650 C203 C253 C353 vCare CS Remote Care E mail Two Way Setup Instructions version 1 0 0 bizhub PRO C500 8050 IP 901 IP 921 IC 405 IC 302 vCare CS Remote Care E mail Setup Instructions version 1 8 3 bizhub PRO C6500 C6500P C5500 C5501 C6501 C65hc Main body NIC _vCare CS Remote Care E mail Setup Instructions version 1 4 0 eee the file WinZip should be installed WinZip can be downloaded from the WinZip website http www winzip com ddchomea htm The file can either be saved to disk or opened It is recommended to download the ZIP and open from the local computer to view 2 This vCare documentation can also be found by using the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Please see attached procedure To view a PDF Adobe Reader must be installed Ado
260. use the same switch SPECIAL NOTE Solution contribution by Mahen Shukla ESS BSE SPECIAL NOTE Solution contribution by James Behrends Workgroup SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 47 bizhub 250 Miscellaneous Solution ID TAUS0802801EN Solution Usage 1 Description What option is require for parallel printing Solution The EK 502 Item 4599481 is required for parallel printing Please refer to the attached Installation Manual To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0802887EN Solution Usage 1 Description Can scan to FTP E mail or SMB be duplexed Solution Scanning to FTP E mail or SMB can be duplexed 1 Select the Fax Scan button 2 Touch Fax Menu on the display and then 2 Sided TX SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0900247EN Solution Usage 1 Description How to change staple cartridge in saddle stitcher SD 502 Solution To change staple cartridge in saddle stitcher Open front door Lift copy output tray and push down the cartridge holder and pull it out Press where it says push to unlock cartridgeholder Take out the empty staple cartridge from holder Load the new stap
261. use there are many factors that affect the processing speed and the machine still uses the same CPU Due to this modification the print performance is increased on most print files as the attached data but it is true there are some types of print files that the print performance stayed unchanged Solution ID TAUS0702641EN Solution Usage 8 Description How to print envelopes from Microsoft Office Word 2000 2003 from the manual bypass tray Solution To print envelopes from Microsoft Office Word 2000 2003 from the manual bypass tray 1 On the MFP insert the envelopes face down in the manual bypass tray 2 Under Custom Size setting enter the size of the envelope to be printed on Number 10 envelope 4 1 8 X 9 12 3 In Word go to a Tools b Letters and Mailing c Envelopes and Mailing d Click on Options e Select Envelope Options Envelope Size 10 f Select Printing Options g Choose feed from Default Tray Auto h Click OK i Select Print In Microsoft Windows XP using Word 2003 sometimes you may see the following Envelope Options Printing Options Feed From Automatically Select Notes 1 From the MFP leave the Bypass Trayat Normal Please see the attached document for detailed instructions To view the document Microsoft Word or Word Viewer must be installed Word Viewer 2003 11 7MB can be obtained free from Microsoft at the following URL http Awww microsoft com downloads details aspx Displa
262. ust be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0652806EN Solution Usage 1 Description Does the MFP support Divide Output subset stapling Solution The current engine specification does not allow for this function This function is required please contact SSD hotline to forward this request to Product Planning The following Product_change_request document lists information required for this type of request Note To view the document s Microsoft Word or Word Viewer must be installed Word Viewer 2003 11 7MB can be obtained free from Microsoft at the following URL http Awww microsoft com downloads details aspx DisplayLang en amp amp FamilylID 95e24c87 8732 48d5 8689 ab826e7b8fdf Solution ID TAUS0653310EN Solution Usage 1 Description How to scan to HDD Solution The scan to hard drive is used in conjunction with scan to User Boxes To store documents on the HD 504 do the following 1 Browse to the printer select Fax Scan tab locate the radio button marked __TX HDD Select Next select the One Touch Name and name it by the document name select Apply 2 Walk to the machine and place documents to be stored to HDD box select the Fax Scan button and locate the one touch that was named with the document name and press Start 3 Now go back to the browser and select the User Box tab and select the one
263. ution ID TAUS0656543EN Solution Usage 13 Description Error messages C 2557 and COFxx Solution CAUSE After drum was replaced a developer change was not performed SOLUTION Perform the following 1 Select Tech Rep mode amp gt Counter amp gt Special Parts amp gt PC Life 2 Press the Clear Key to clear the counter value 3 Turn OFF the main power switch 4 Open the righthand door 5 Remove the Imaging unit 6 Remove four screws silver and disassemble the Photo Conductor Unit and the Developing Unit 7 Replace the Photo Conductor 8 Remove three screws and the Developer Scattering Plate 9 Remove the Toner Supply Port 10 Remove the Developer 11 Set the developer while rotating the gear in the direction of the arrow 12 Reinstall the Toner Supply Port 13 Using three screws secure the developer scattering prevention plate 14 Install the four screws to the secure the Photo Conductor Unit and Developing Unit 15 Install the Image Unit in the copier 16 Turn ON the main power switch 17 Select Tech Rep Mode amp gt Function amp gt F8 and press the Start Key After replacing the Developing unit developer drum and resetting the counters perform the following Press utility Meter count or check details button Enter the Tech Rep mode stop 0 0 stop 0 1 Select Tech Rep Choice mode Select printer tab Select ATDC sensor gain Set value to 165 170 Back all the way out t
264. ution Usage 0 Description Part number for the PWB 01 board Solution PWB 01 p n 4040781001 Solution ID TAUS0658338EN Solution Usage 0 Description Can the copy track list be printed out from the machine Solution The machine needs to have version 49 or later firmware installed To print out the Copy Track account list 1 Go into administrators mode select administrators mode 1 2 Select Account User Authentication 3 Select Account Track Setting The Start key should turn green 4 Press the Start key and the reportshould be printed Note Click on the following link s when logged into My Konica Minolta to locate therequired firmware bizhub 200 http onyxweb mykonicaminolta com Download SearchResults aspx productid 865 bizhub 250 http onyxweb mykonicaminolta com Download SearchResults aspx productid 866 bizhub 350 http onyxweb mykonicaminolta com Download SearchResults aspx productid 867 Solution ID TAUS0701397EN Solution Usage 0 Description Proper sequenceto reset the counter for the IU Solution Before replacing the drum and developer which must be done at the same time reset the counter s before removing the IU unit from the machine Then proceed with replacing the drum and changing the developer Note Run an F8 in the function mode for the bizhub 200 250 350 Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 147 Solution ID TAUS0702648EN Solution Usage 0 Descr
265. ution by Mike Galletta Workgroup SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 112 bizhub 250 Warm up wrong display incorrect operation lock up Solution ID TAUS0802209EN Solution Usage Description After doing a memory upgrade to the machine PC fax is not working Solution CAUSE The Memory Scan chip that comes with the FK 503 was removed in order to upgrade the memory The Memory Scan chip enables the advanced features for the fax kit and without it the machine will not PC fax SOLUTION Please reinstall the Memory Scan chip p n 4551 2041 01 that came with the fax kit SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0802448EN Solution Usage Description Problem Machine will show the fax options available in the service mode but not show the option in the administrator mode Solution Cause Improper auto prefix suffice setting Solution Turn off auto prefix suffix To turn off prefix suffix auto mode 1 Administrator mode 2 System connection 3 Prefix Suffix auto setting 4 Select off SPECIAL NOTE Solution contribution by John Miller Workgroup SSD Solution ID TAUS0802469EN Solution Usage Description C004E C 004E or abnormal noise Solution CAUSE Filter p n 4030210701 contacts the Cooling Fan Motor Only when it impedes the motor rotation is the error code CO04E generated The filter becomes clogged with dust and
266. versions and the spacers are placed differently for each Please see the attached diagram for spacer placement and the part numbers SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 17 bizhub 250 Image delay advance shift or skew Solution ID TAUS0901753EN Solution Usage 1 Description How to copy two small originals onto the same side of the copy Solution To copy two small originals onto the same side of a copy perform the following 1 Place the original on the glass 2 From the basic copy screen select combine originals 3 Select 2 in 1 and press the print key 4 After the machine scans the display will present you with next page or finish 5 Select next page and turn over the otiginal then press the print key 6 After the scan select finish and press the print key 7 The copy will exit the machine with both sides of the original on the one side of the copy SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0901498EN Solution Usage Description Image shifts lead to trail after first sheet Solution CAUSE Failure of the 2nd paper feed clutch CL1 SOLUTION Replace CL1 p n 9322 1000 81 SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0902332EN Solution Usage Description How to select the priority papertray when the default
267. xcel and Adobe Acrobat 6 0 applications loaded When utilizing the GDI driver version 1 00 or the PCL driver version 1 00 the print controller can be used with the following restrictions 1 Cancelled print jobs may stay in queue when using the GDI driver 2 The printer icon may disappear when cancelling a print job when using the GDI driver 3 Print jobs may hang when printing from two or more workstations simultaneously using the GDI driver IC 302 Tested withCitrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server using PostScript version 1 1 Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 27 bizhub 250 Miscellaneous Applications tested were Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 The only restrictions found were that Owner Information functions were not available IC 401 Tested in both the Citrix Metaframe XP FR3 and the Citrix Metaframe Presentation Server 3 0 environments with the Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 applications loaded Testing has been performed with the PostScript driver version 1 0 The following restrictions 1 The mixed media function may not be used 2 Enabling the Delete pending print jobs at logout on the Metaframe server does not result in the print jobs being deleted 3 Print job access codes should not be used IC 402 Tested withCitrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server
268. yLang en amp amp FamilyID 95e24c87 8732 48d5 8689 ab826e7b8fidf 2 To assure proper fusing of the envelopes please set the fuser temperature in the Service mode to 3 Without this setting the toner can be wiped off easily depending on the type and quality of the envelope used SPECIAL NOTE Solution contribution by by Joseph Rogers KMBS Salem New Hampshire Copyright 2009 Konica Minolta Business Solutions U S A Inc October 2009 25 bizhub 250 Miscellaneous Solution ID TAUS0703092EN Solution Usage 8 Description eCopy compatible machine models firmware and TWAIN drivers list Solution Please refer to attached documentation To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Notes 1 The latest version firmware is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 2 The latest printer drivers are available via the Konica Minolta Download Selector Access the Selector from theKMBS public site http www kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD and Bill Hall Workgroup SSD Solution

bizhub 250 - ALL ACTIVE SOLUTIONS October 2009

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