9781435487383_IM_ch11
Contents
1. Windows Vista automatically senses when a docking station is present and does not need hardware profiles Teaching more information on docking stations and port replicators may be found at Tip http www guide to laptops com docking station PC Card CardBus and ExpressCard Slots 1 2 Introduce and discuss PC Card CardBus and ExpressCard slots Describe the role of the Personal Computer Memory Card International Association PCMCIA Mention that PCMCIA cards include one or more variations of PC Card CardBus and ExpressCard Review the different standards for PCMCIA cards a Introduce and discuss PC Card slots b Use Figure 11 13 and Figure 11 14 to illustrate PC Cards c Introduce and discuss the three PCMCIA card standards Type I Type II and Type IM Use Figure 11 15 to illustrate a Type II PC Card adapter Introduce and discuss the CardBus slot Use Figure 11 16 to illustrate a TV tuner CardBus card Use Figure 11 17 to illustrate a notebook with one CardBus slot and one ExpressCard slot Use Figure 11 18 to illustrate how Device Manager recognizes a PCMCIA slot as a CardBus slot Introduce and discuss the ExpressCard PCMCIA standard Use Figure 11 19 to compare a CardBus card to each of the two ExpressCard slots k Use Figure 11 20 to illustrate an ExpressCard 54 card that provides two eSATA ports for external SATA drives mho A Qio pmi Explain the two services Windows must p2. and uses a USB port inverter A device that converts DC to AC laptop computer See notebook Lithium Ion Currently the most popular type of battery popular with notebook computers that is more efficient than earlier types Sometimes abbreviated as Li Ion battery MicroDIMMSs A type of memory module used on sub notebooks that has 144 pins and uses a 64 bit data path Mini PCI The PCI industry standard for desktop computer expansion cards applied to a much smaller form factor for notebook expansion cards Mini PCI Express A standard used for notebook internal expansion slots that follows the PCI Express standards applied to notebooks Also called Mini PCIe Mini PCIe See Mini PCI Express notebook A portable computer that is designed for travel and mobility Notebooks use the same technology as desktop PCs with modifications for conserving voltage taking up less space and operating while on the move Also called a laptop computer PC Card A credit card sized adapter card that can be slid into a slot in the side of many notebook computers and is used by modems network cards and other devices The card can use either a 16 bit or 32 bit data path Also called CMCIA Card PC Card slots An expansion slot on a notebook computer into which a PC Card is inserted Older PC Card slots used a 16 bit data path but newer slots use a 32 bit data path Also called a PCMCIA Card slot PCMCIA cards See PC Card A Guide to Hardwar
3. is important to review the notebook manufacturer s documentation when purchasing and installing an internal hard drive floppy drive CD drive DVD drive or removable drive Stress the importance of verifying a manufacturer s warranty Note that hard drives for notebooks often use proprietary form factors and connectors Review the items to consider when shopping for a notebook hard drive a Use Figure 11 51 and Figure 11 52 to illustrate these considerations Review the items to consider before deciding to replace a hard drive Explain how to replace a notebook hard drive a Use Figure 11 53 and Figure 11 54 to illustrate the process Disassembling and Reassembling a Notebook Computer 1 Using Figure 11 55 explain the importance of using a ground strap to protect the system against ESD Mention that screws and nuts on a notebook are smaller than those found in a desktop system and therefore require smaller tools a Use Figure 11 56 to illustrate tools for disassembling a notebook computer b Use Figure 11 57 to illustrate the use of a small screwdriver or dental pick to pry up the plastic cover hiding a screw Mention that notebooks contain many small screws of various sizes and lengths a Use Figure 11 58 to illustrate how to use a notepad to help organize screws so a technician know knows which screw goes where when reassembling b Use Figure 11 59 to illustrate how to tape screws beside the step in the manufact
4. phone technologies a Note thata WiMAX device might use an ExpressCard PC Card slot or USB port b Define and explain an Internet card c Use Figure 11 23 to illustrate the Sierra Wireless AirCard 402 modem card Review the steps to install an Internet card purchased from a cellular WAN provider such as Verizon or Sprint Explain how to troubleshoot problems making a cellular WAN connection Teaching More information on Bluetooth may be found at http www bluetooth Tip explained com A Guide to Hardware Managing Maintaining and Troubleshooting Fifth Edition 11 7 Power and Electrical Devices 1 Describe the three ways a notebook can be powered e AC adapter e DC adapter e Battery pack 2 Define and describe auto switching 3 Use Figure 11 4 to illustrate an AC adapter that has a green light indicating the adapter is receiving power 4 Describe the types of batteries notebooks may use e Ni Cad nickel cadmium e NiMH nickel metal hydride e Lithium Ion e Direct Methanol Fuel Cell DMFC future use 5 Define the term inverter 6 Review the list of general dos and don ts for switching power sources and protecting the battery the notebook and other electrical devices a Use Figure 11 26 to illustrate how to remove a battery from a notebook b Use Figure 11 27 to illustrate how to reduce LCD panel brightness to conserve power when running the battery Teachi More information on
5. A Guide to Hardware Managing Maintaining and Troubleshooting Fifth Edition 11 1 Chapter 11 Supporting Notebooks At a Glance Instructor s Manual Table of Contents e Overview e Objectives e Teaching Tips e Quick Quizzes e Class Discussion Topics e Additional Projects e Additional Resources e Key Terms A Guide to Hardware Managing Maintaining and Troubleshooting Fifth Edition 11 2 Lecture Notes Overview As notebooks become more and more popular PC service technicians will need to know how to support them Taking apart and servicing a notebook computer are now seen as tasks that every A certified technician needs to know how to do In this chapter the student will learn about supporting upgrading and troubleshooting notebooks Chapter Objectives After reading this chapter and completing the exercises the student will learn e About special considerations when supporting notebooks that are different from supporting desktop computers e How to install configure optimize troubleshoot and repair peripheral devices used with notebooks e How to troubleshoot upgrade and replace internal notebook components Teaching Tips Special Considerations When Supporting Notebooks 1 Using Figure 11 1 introduce and describe a notebook computer 2 Compare notebooks to full sized computers 3 Discuss how the differences between notebooks and full sized computers call for special coverage of notebook maintenan
6. caring for a notebook battery may be found at o mg http sites google com site senthilvssc Home batteries caring for your P notebook battery Power Management 1 Describe how a notebook with ACPI compliant BIOS supports features to help manage power Explain how Vista uses power saving states a Use Figure 11 29 to illustrate how to put Vista to sleep using the Start menu Explain how Windows XP uses power saving states Review the steps to manage power using Windows Vista a Use Figure 11 30 through Figure 11 32 to illustrate the process Explain how to manage power in Windows XP a Use Figure 11 33 through Figure 11 35 to illustrate the process Define and explain the concept of Wake on LAN A Guide to Hardware Managing Maintaining and Troubleshooting Fifth Edition 11 8 T Explain how to configure the wake feature on LAN a Use Figure 11 36 to illustrate the process Teaching Tip More information troubleshooting Windows power management may be found at http windows microsoft com en US windows vista Troubleshoot power problems Input Devices 1 Emphasize that the keyboard is the primary input device for a laptop 2 Explain how to clean the keyboard 3 Describe a pointing device 4 Using Figure 11 37 describe a touchpad 5 Using Figure 11 38 describe a TrackPoint 6 Point out that some people prefer to use a USB wired or wireless mouse instead of a to
7. ce and troubleshooting Warranty Concerns 1 Explain how to identify protect and utilize the original equipment manufacturer OEM warranty 2 Use Figure 11 2 to illustrate the location on the case where the notebook model and serial number can typically be found 3 Use Table 11 1 to illustrate notebook netbook and tablet PC manufacturers A Guide to Hardware Managing Maintaining and Troubleshooting Fifth Edition 11 3 Service Manuals and Other Sources of Information 1 2 Emphasize that every notebook model has a unique case Explain the importance of disassembling a notebook according to instructions provided in the service manual Point out the various sources of documentation for working inside the case e Physical service manual e A manufacturer s Web site e Third party Web sites e User manuals Use Figure 11 3 to illustrate a physical service manual provided by the OEM Use Figure 11 4 to illustrate a manufacturer Web site Provide examples of third party Web sites http www eserviceinfo com http www tim id au blog tims laptop service manuals http www notebookrepairguide com http www notebook manuals com http www ebooksquad com http www laptoprepair101 com Diagnostic Tools Provided By Manufacturers 1 2 3 Point out that diagnostic tools can be used to pinpoint problem components Mention that diagnostic software can be obtained from a setup CD or the manufacturer s Web si
8. e Managing Maintaining and Troubleshooting Fifth Edition 11 15 gt VV V VV WV point stick A unique and popular pointing device embedded in the keyboard of IBM and Lenovo ThinkPad notebooks Also called TrackPoint port replicator A device designed to connect to a notebook computer in order to make it easy to connect the notebook to peripheral devices sleep timers The various times of inactivity before the computer goes into sleep mode stylus A device that is included with a graphics tablet that works like a pencil on the tablet touch pad The most common pointing device on a notebook a pad near the keyboard that controls the Windows cursor TrackPoint See point stick Wake on LAN Configuring a computer so that it will respond to network activity when the computer is in a sleep state
9. ess network card in a Dell notebook Use Figure 11 72 to illustrate how to install a Mini PCI card Explain how to tell the difference between a Mini PCIe slot and a Mini PCI slot Review the features to keep in mind when selecting a Mini PCI or Mini PCIe card 10 Review the general procedure for replacing the motherboard a Use Figure 11 73 through Figure 11 84 to illustrate the process 11 Explain how to troubleshoot a LCD panel that is not working correctly a Use Figure 11 85 to illustrate a ThinkPad video inverter card b Review the general directions to replace an LCD panel c Use Figure 11 86 through Figure 11 89 to illustrate the process More information on how to replace the LCD inverter in a Dell Inspirion 6000 Teaching Tip may be found at http www ehow com how_5385027_replace lcd inverter dell inspirion html Quick Quiz 2 1 Before replacing any part on a notebook the PC technician should verify that the will not be voided Answer warranty 2 Subnotebooks sometimes use that are smaller than SO DIMMs and have a 64 bit data path Answer MicroDIMMs 3 True or False In today s notebooks hard drives are difficult to replace Answer False 4 True or False When replacing notebook screws be sure to tighten the screws as tight as possible Answer False A Guide to Hardware Managing Maintaining and Troubleshooting Fifth Edition 11 13 5 Before replacing the mot
10. herboard check if the notebook manufacturer has software to verify it is the problem Answer diagnostic True or false Most LCD panels are quite sturdy Answer False Class Discussion Topics 1 If a user asks for a recommendation about whether to purchase a notebook or desktop how would you respond Justify your answer Why is the operating system of a desktop generally easier to upgrade than the operating system of a notebook How do you explain the trend moving away from PC Card slots and toward USB ports for connecting peripherals to a notebook What are the differences between memory modules used in full sized desktops and those used in notebooks Additional Projects 1 Compare notebooks to desktop computers Identify the most significant commonality List three to five key differences Your response should be one to two paragraphs Perform additional research on the history of notebook computers Provide three to five reasons for the rise in popularity and decline in prices of notebooks during the 1990s Summarize your findings in two to three paragraphs Perform additional research on CardBus and ExpressCard technologies Identify and describe three advantages of ExpressCard over CardBus Provide a response in one to two paragraphs Additional Resources 1 Additional information about notebooks http en wikipedia org wiki Notebook_computer Notebook computer buyer s guide http compreviews about com cs
11. laptops bb aabyblaptops htm Troubleshooting a notebook http www laptop repair info A Guide to Hardware Managing Maintaining and Troubleshooting Fifth Edition 11 14 4 5 Information on laptop support http www ehow com articles_2200 laptops html How LCDs work http electronics howstuffworks com Icd htm Key Terms gt gt VV V VV V AC adapter A device that converts AC to DC and uses regular house current to power a notebook computer auto switching A feature of an AC adapter whereby the device can automatically switch from 110 V to 220 V AC power in contrast to fixed input AC adapters that can handle only one type of AC voltage CardBus A PCMCIA specification that improved on the earlier PC Card standards It improves I O speed increases the bus width to 32 bits and supports lower voltage PC Cards while maintaining backward compatibility with earlier standards digitizer See graphics tablet digitizing tablet See graphics tablet docking station A device that receives a notebook computer and provides additional secondary storage and easy connection to peripheral devices ExpressCard The latest PCMCIA standard for notebook I O cards that uses the PCI Express and USB 2 0 data transfer standards Two types of Express Cards are ExpressCard 34 34mm wide and ExpressCard 54 54mm wide graphics tablet An input device that can use a stylus to hand draw It works like a pencil on the tablet
12. ly do not last as long as desktops due to extra wear and tear 2 Point out that notebooks tend to be more susceptible to viruses and worms due to greater contact with public networks 3 Advise students to read the notebook user manual for specific instructions on how to care for it 4 Review the general guidelines for taking care of notebooks 5 Review tips for cleaning notebooks Teachin More information on caring for notebooks may be found at Ti g http www overclock net laptops notebook computers 306913 caring your P notebook html Supporting Notebook Peripheral Devices 1 2 Use Figure 11 8 to review the list of slots switches and ports a notebook might have Remind students that USB ports have become a popular way of adding devices to all types of computers including notebooks Use Figure 11 9 to illustrate a wireless mouse and keyboard that use a receiver connected to a USB port A Guide to Hardware Managing Maintaining and Troubleshooting Fifth Edition 11 5 Port Replicators and Docking Stations 1 Use Figure 11 10 and Figure 11 11 to illustrate and explain a port replicator and a port docking station 2 Mention that a user can purchase a port replicator that plugs into an ExpressCard slot 3 Explain how to use a port replicator or port docking station 4 Discuss how to create a hardware profile in Windows XP for a mobile user a Use Figure 11 12 to illustrate the process 5 Note that
13. nal ports to allow connection to a full sized monitor keyboard and other peripheral devices Answer replicator Originally PC Cards were called Cards and the first of these cards were used to add memory to a notebook Answer PCMCIA Personal Computer Memory Card International Association True or False An inverter is an electrical device that changes DC to AC Answer True True or False To conserve power when the battery is running a notebook sometimes reduces LCD panel brightness Answer True In all work is saved to the hard drive but the system still maintains a trickle of power Answer hybrid sleep allows wired or wireless network activity to power up a computer or wake it up Answer Wake on LAN True or False The mouse is the primary input device for a laptop Answer False Troubleshooting Replacing and Upgrading Internal Parts 1 2 Explain when it is necessary to open a notebook case Point out that most notebooks sold today are designed for easy exchange of memory modules and hard drives A Guide to Hardware Managing Maintaining and Troubleshooting Fifth Edition 11 10 3 Emphasize that replacing a broken LCD panel or motherboard can be a complex process and alternatives must be considered before taking on these tasks Three Approaches to Dealing with a Broken Internal Device 1 Discuss the three alternatives a PC technician should consider before deciding to upgrade or
14. repair an internal component e Return the notebook to the manufacturer or another service center for repair e Substitute an external component for an internal component e Replace the internal device Describe how to substitute an internal device with an external device Review the step to take before attempting to replace or upgrade a component installed in a notebook Upgrading Memory 1 Describe the different types of memory modules used with notebook computers e SO DIMM small outline DIMM e SO RIMM small outline RIMM Use Table 11 2 to illustrate memory modules used in notebook computers Introduce and discuss MicroDIMMs a Use Figure 11 45 to illustrate how to install a MicroDIMM in a subnotebook computer Explain the items to consider before upgrading memory e Warranty e Searching for the best buy e Verifying memory modules are authorized by the manufacture e Verifying memory modules are designed for the exact notebook model Emphasize that upgrading memory on a notebook is similar to upgrading memory on a desktop e Decide how much memory to upgrade e Purchase the memory e Install the memory Teaching Tip For a video illustrating how upgrade memory click here http videos howstuffworks com howstuffworks 49 how to add ram to a laptop video htm A Guide to Hardware Managing Maintaining and Troubleshooting Fifth Edition 11 11 Replacing a Hard Drive 1 Emphasize why it
15. rovide for a PC Card or ExpressCard a socket service and a card service A Guide to Hardware Managing Maintaining and Troubleshooting Fifth Edition 11 6 6 Note that the first time a PCMCIA card is inserted into a notebook the Found New Hardware Wizard starts and guides the user through the installation steps 7 Note that ExpressCards and PC Cards can be hot swapped 8 Explain how to stop and remove a PCMCIA card 9 Emphasize that the trend for newer and lighter notebooks is to exclude express card or PC card slots and instead use multiple USB ports for peripheral Teaching More information on the ExpressCard standard may be found at Tip http www expresscard org web site about jsp Using Bluetooth Cellular and Wi Fi Connections 1 Explain that a notebook might have an embedded wireless network adapter to connect to a Wi Fi network or use a Bluetooth or infrared adapter to support a personal area network PAN Review the tips for supporting Wi Fi connections a Use Figure 11 21 to illustrate a switch that controls an internal wireless adapter Explain the importance of obtaining Bluetooth documentation from the notebook manufacturer for proper installation a Review the tips to troubleshoot problems getting a Bluetooth connection to work Use Figure 11 22 to illustrate that if a notebook does not have built in Bluetooth capability a USB Bluetooth adapter may be purchased Briefly review WiMAX and mobile
16. te Discuss one example of diagnostic software e g PC Doctor The OEM Operating System Build 1 2 Note that notebooks are sold with the OS preinstalled Describe an OS build Describe an original equipment manufacturer OEM Mention that diagnostic software is also custom written for notebooks Point out that the OS may be reinstalled from a recovery CD a Use Figure 11 5 to illustrate recovery CDs b Point out that a PC technician may need to order the recovery CD from the OEM A Guide to Hardware Managing Maintaining and Troubleshooting Fifth Edition 11 4 6 Describe how some notebooks come with the utilities and system files needed to install a new copy of the OS stored on the hard drive in a separate partition a Use Figure 11 6 to illustrate a recovery partition Note that the partition might be hidden and is usually protected from access when using Windows Explorer a Use Figure 11 7 to illustrate how a recovery partition cannot be accessed using Windows Explorer Review the general procedures for restoring the OS from a partition Point out that the support CDs bundled with a notebook should contain all the device drivers needed for the currently installed OS and might contain device drivers for another OS 10 Advise students to upgrade notebooks operating systems only if a specific need arises 11 Review tips for upgrading an OS Caring For Notebooks 1 Explain that notebooks general
17. uch pad or TrackPoint 7 Using Figure 11 39 describe a graphics tablet 8 Note that a mouse graphics tablet or other input device is likely to use a USB port 9 Explain how a user can adjust the way the touch pad or TrackPoint works on a laptop a Use Figure 11 40 and Figure 11 41 to illustrate the process Video 1 Describe the components of a laptop video system 2 Review the list of troubleshooting techniques for solving problems with video a Use Figure 11 42 to illustrate a LCD cutoff button on a laptop b Use Figure 11 43 to illustrate how to use the Fn key and the F7 key to toggle between display devices c Use Figure 11 44 to illustrate how Device Manager reports no problem with the laptop s video controller Teaching For a video illustrating how to clean keyboard spills click here Tip http www ehow com video_113592_clean keyboard spills html A Guide to Hardware Managing Maintaining and Troubleshooting Fifth Edition 11 9 Quick Quiz 1 1 10 A notebook or computer is a computer designed to be portable Answer laptop True or False Notebook computers are sold with an operating system preinstalled at the factory Answer True Hardware under Windows XP let a technician specify which devices are to be loaded on startup for a particular user or set of circumstances Answer profiles A port provides a means to connect a notebook to a power outlet and provides additio
18. urer documentation that told a technician to remove the screw Remind students to keep notes as they work to help in reassembly later Review the tips to follow when disassembling a notebook a Use Figure 11 60 to illustrate how to disconnect a cable from a ZIF connector b Use Figure 11 61 to illustrate a notebook using three ZIF connectors that hold the three keyboard cables in place Review the general tips to follow when reassembling a notebook Describe the steps to replace the keyboard a Use Figure 11 62 through Figure 11 64 to illustrate the process Describe the steps to replace an optical drive a Use Figure 11 65 and Figure 11 66 to illustrate the process A Guide to Hardware Managing Maintaining and Troubleshooting Fifth Edition 11 12 9 Note that newer notebooks are likely to use the Mini PCI Express slots Mini PCIe slots which use the PCI Express standards applied to notebooks a b Use Figure 11 67 to illustrate a MC8775 PCI Express Mini card by Sierra Wireless used for voice and data transmissions on 3G networks Use Figure 11 68 to illustrate a Mini PCI slot that follows PCI standards applied to notebooks Review characteristics of Mini PCI slots Use Figure 11 69 to illustrate a Cisco wireless internal adapter that is a Type IH Mini PCI card made by IBM Use Figure 11 70 to illustrate the three steps to remove a Mini PCI Express card Use Figure 11 71 to illustrate how to remove a Mini PCI wirel
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