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Sun Ultra 27 Workstation Service Manual

1. FIGURE3 13 Location of DVD Cables 5 Pushthedrive retaining lever tab up to release the retaining hooks see Figure 3 14 50 Sun Ultra 27 Workstation Service Manual June 2009 Revision A Replacing the DVD Drive FIGURE 3 14 Removing the DVD Drive Slide the DVD drive out from the front of the chassis Install the new DVD drive using the procedure described in the section To Install the DVD Drive on page 51 To Install the DVD Drive If necessary do the following a Power off the workstation see To Power Off the Workstation on page 30 b Remove the left side access panel see To Remove the Left Side Access Panel on page 31 Note You do not need to remove the front bezel to install the DVD drive c Remove the DVD drive see To Remove the DVD Drive on page 50 Ensure that the DVD retaining lever is in the upward or disengaged position This prevents the retaining hooks from blocking the DVD drive when inserted Insert the new DVD drive into the vacant DVD housing from the front of the workstation Chapter3 Maintaining the Workstation 51 Replacing the DVD Drive 4 Align the locking holes in the side of the DVD drive with the slotted holes in the in the side of the DVD housing When the DVD is properly aligned the front edge of the DVD drive protrudes approximately 5 8 inch 127 mm from the front of the machine 5 Toengage the retaining hooks and lock the DVD pull
2. Input Frequency Minimum Nominal Maximum Units Range 1 57 60 63 Hz Range 2 47 50 53 Hz TABLEA 7 Input Current Input Voltage Maximum Input Current Maximum Inrush Current Range 8A 200 Apeak Environmental Specifications Table A 8 lists the environmental specifications for the Sun Ultra 27 workstation TABLE A 8 Sun Ultra 27 workstation Workstation Environmental Specifications Specification State British Metric Humidity Operating 796 9396 RH noncondensing 100 4 Fmax 7 93 RH noncondensing 38 C max wet bulb wet bulb Nonoperating 93 RH noncondensing 109 4 F max wet 93 RH noncondensing 43 C max wet bulb bulb Vibration Operating 0 25 G in all axes 5 500 Hz sine Nonoperating 1 2 G in all axes 5 500 Hz sine Shock Operating 4 5 G 11 msec half sine Temperature Operating 41 F to 95 F 5 Cto35 C Nonoperating 40 F to 149 F 40 C to 65 C Maximum operating 1 8 F for every 985 ft in altitude 1 C for every 300 m in altitude temperature rating Altitude Operating max 9 843 ft max 3 000 m Appendix A Sun Ultra 27 Workstation System Specifications 111 Environmental Specifications TABLEA 8 Sun Ultra 27 workstation Workstation Environmental Specifications Continued Specification State British Metric Nonoperating max 39 370 ft max 12 000 m 112 Sun Ultra 27 Workstation Service Manual June 2009 Revision A APPENDIX B BIOS POST Code Checkpoints Typically the
3. To Install a PCIe Card on page 65 m To Install a PCle2 x16 Card on page 58 Verify that all system components are securely installed or connected Close the workstation and prepare for operation using the procedures described in the section Closing the Workstation and Preparing for Operation on page 34 Updating the BIOS and Accessing the BIOS Setup Utility Refer to the Sun Ultra 27 Workstation Product Notes for information on BIOS updates To Update the BIOS Power off the workstation using the procedure described in the section To Power Off the Workstation on page 30 Access the BIOS using the procedure in the section To Access the BIOS Setup Utility on page 88 Record any BIOS settings that might have been changed from the default value for your environment Note Flashing the BIOS restores all settings to the default values Press the Esc key to exit the BIOS Setup utility without saving Download the latest Sun Ultra 27 workstation Tools and Drivers DVD ISO image from the Sun web site http www sun com downloads Chapter 3 Maintaining the Workstation 87 Updating the BIOS and Accessing the BIOS Setup Utility 88 10 11 Caution Ensure that you download the ISO image for the Sun Ultra 27 workstation Burn the image to a DVD Insert the DVD into the DVD drive and reboot the workstation The workstation boots from the DVD and a menu appears Choose the option t
4. 25 26 Caution Do not use an unprotected finger to spread the thermal grease The oil on your finger will degrade the performance ofthe thermal grease Inspect the heat sink fan assembly for dust and lint Clean if necessary Carefully position the heat sink fan assembly over the CPU so that the arrow on the top points toward the front of the workstation Align the four captive screws on the heat sink assembly with the holes in the motherboard Lower the heat sink fan assembly onto the top of the CPU avoiding any side to side movement See Figure 3 34 FIGURE3 34 Installingthe Heat Sink Fan Assembly Chapter3 Maintaining the Workstation 83 Replacing the Motherboard A A 27 28 29 Caution If you move the heat sink assembly too much during installation the layer of thermal grease might not be distributed evenly leading to component damage Press down slightly on the top of the heat sink fan assembly while alternately tightening 3 5 turns each of the four screws Continue doing this until the heat sink fan assembly is secured to the motherboard and you can no longer tighten the screws Caution Irreparable damage can occur to the motherboard if you attempt to overtighten the heat sink fan assembly screws Connect the heat sink cable to the connector on the motherboard Close the workstation and prepare for operation using the procedures described in the section Closing the Workstation and Pr
5. BIOS POST Code Checkpoints 115 BIOS POST Code Checkpoints TABLE B 1 BIOS Port 80 POST Code Checkpoints Continued Post Code Description 8C 8D 8E 90 Al A2 A4 A7 A9 AA AB AC Bl 00 1 Check validity of RTC value For example a value of 5Ah is an invalid value for RTC minute 2 Load CMOS settings into BIOS stack If CMOS checksum fails use default value instead Prepare BIOS resource map for PCI and PnP use If ESCD is valid consider the ESCD as legacy information Early PCI initialization Enumerate PCI bus number Assign memory and I O resource Search for a valid VGA device and VGA BIOS and put it into C000 0 1 IfEarly_Init_Onboard_Generator is not defined Onboard clock generator initialization Disable respective clock resource to empty 4PCI and DIMM slots 2 Initialize onboard PWM 3 Initialize onboard H W monitor devices Initialize INT 09 buffer Reserved 1 Program CPU internal MTRR P6 and PII for 0 640K memory address 2 Initialize the APIC for Pentium class CPU 3 Program early chipset according to CMOS setup Example onboard IDE controller 4 Measure CPU speed Reserved Invoke video BIOS Reserved 1 Initialize double byte language font optional 2 Display information on screen including award title CPU type CPU speed and full screen logo Reserved Reserved Reserved 116 Sun Ultra 27 Workstation Service M
6. FIGURE 1 1 FIGURE 1 2 FIGURE 1 3 FIGURE 1 4 FIGURE 1 5 FIGURE 3 1 FIGURE 3 2 FIGURE 3 3 FIGURE 3 4 FIGURE 3 5 FIGURE 3 6 FIGURE 3 7 FIGURE 3 8 FIGURE 3 9 FIGURE 3 10 FIGURE 3 11 FIGURE 3 12 FIGURE 3 13 FIGURE 3 14 FIGURE 3 15 FIGURE 3 16 FIGURE 3 17 FIGURE 3 18 FIGURE 3 19 FIGURE 3 20 FIGURE 3 21 FIGURE 3 22 FIGURE 3 23 Front Panel ss sense it anne nn ennui 16 Back Panel den dede 17 Internal Components aie htm 18 Power Supply Cables and Connections sun 19 Component Cables and Connections sessar tetra e de dede 20 Removing the Side Access Panel 32 Removing the Front Bezel 5 5e dcus eese die 33 Installing the Front Bezel eee ee a 35 Installing the Left Side Access Panel sse 36 Removing a Hard Drive c ae timen liceo nt 39 Installing a Hard Drive i e treten ettet eite eee eoe eese abeo e 41 Installing a SAS Cafd sen nent entire 43 Location of the Storage Backplane nn 45 Removing the Hard Drive Cage Support Bracket sss 46 Removing the Storage Backplane usant 47 Installing the Storage Backplane sese 48 Installing the Hard Drive Cage Support Bracket sss 49 Location of DVD Cables 5 rrr ttd nerit sie Pe LU aisi teorie id 50 Removing the DVD Drive asol Installing the DVD DiN Sgin n AA E S 52 R moving a DIMM seppien ia aa aa E a aoi re 54 Ipstalling DIM
7. Replacing the System Fan Caution This workstation overheats without proper air flow through the chassis Do not operate the workstation without a fully operational system fan To Replace the System Fan Power off the workstation using the procedure described in the section To Power Off the Workstation on page 30 Remove the left side access panel using the procedure described in the section To Remove the Left Side Access Panel on page 31 Locate the system fan on the back inside panel of the workstation Disconnect the system fan s power connector from the SYS_FAN connector on the motherboard Release the fan s power cord from the cable management strap Onthe interior back panel of the workstation lift the two fan bracket chassis retaining clips Chapter3 Maintaining the Workstation 69 Replacing the System Fan 7 Slide the fan assembly down to release the four hooks on the back of the bracket from the holes in the chassis see Figure 3 24 FIGURE 3 24 Removing the System Fan 8 Remove the fan from the chassis and note the orientation of the fan in the mounting bracket The fan is attached to a mounting bracket with four clips with the fan power cable nearest the chassis mounting clips 9 To remove the fan from the fan mounting bracket release the four retaining clips and separate the fan from the bracket 10
8. This action releases the pressure on the hinged CPU socket retainer The top of the CPU has some residual thermal compound Lift the unhinged side of the CPU socket retainer to its fully open upright position This action exposes the CPU The CPU is mounted to a PCB that is keyed notched on two opposite sides Sun Ultra 27 Workstation Service Manual June 2009 Revision A Replacing the Heat Sink and CPU 12 13 14 15 16 17 18 FIGURE 3 32 Removing the CPU From the Workstation Grasp the notched edges of the CPU PCB and lift it out of the socket Set the CPU on an antistatic mat or surface Remove the new CPU from the antistatic packaging Ensure that the CPU socket retainer lever and hinged socket retainer are in the fully open upright position see Figure 3 33 Remove the new CPU from its antistatic packaging The CPU is mounted on a PCB that is notched on two opposite sides Hold the CPU by its notched sides Position the CPU over the CPU socket so that the notches on the PCB align with the keys on the socket Caution Irreparable damage to the motherboard can occur if downward force is applied to the socket Do not force the CPU into the socket Carefully set the CPU onto the socket When correctly positioned the CPU lies flat in the socket and the notches on the CPU are aligned with the keys on the socket restricting movement ofthe CPU within the socket Chapter3 Maintaining the
9. such as a memory error or hard disk error on your Sun Ultra 27 workstation run one ofthe following tests Advanced Diagnostics Test Specific hardware component tests Immediate Burn In Test Sun supplied diagnostic scripts for the Sun Ultra 27 workstation The following sections describe how to start and use the diagnostics and provide detailed descriptions of menu items and tests Understanding the Diagnostic Partition on page 89 System Information Menu on page 91 Advanced Diagnostics on page 92 Immediate Burn In Testing on page 95 Deferred Burn In Testing on page 97 Create Diagnostic Partition Option on page 98 Show Results Summary on page 103 Print Results Report on page 105 About Pc Check on page 105 Exit to DOS on page 105 Understanding the Diagnostic Partition A diagnostic partition is required for the test scripts to write their log files Without a diagnostic partition the only output is the display on the diagnostic screens The diagnostic partition is preinstalled on the Sun Ultra 27 workstation You do not need to reinstall the diagnostic partition unless you removed it 89 Understanding the Diagnostic Partition 90 If you removed the diagnostic partition you can re create it using the Create Diagnostic Partition option on the Tools and Drivers DVD See Create Diagnostic Partition Option on page 98 for instructions To Start Pc Che
10. Audio Tests menu to test audio device information A PCI audio card is required to run this test Video Details information about the video card Initially the monitor might flicker but then it displays a Video Test Options menu that enables you to perform various video tests Printers Not applicable to the Sun Ultra 27 workstation Firmware ACPI Details information about Advanced Configurable Power Interface ACPI and includes an ACPI Tests menu to test ACPI TABLE 4 3 Parameters for the HD Tests Option Description Media Test Settings Enables you to select the test time duration the percentage of the hard disk to test and the sectors to be tested on the hard disk Device Test Settings Enables you to select the test time durations of the devices and the Number of Retries Maximum Errors Check SMART First HPA Protection test level Enables you to select the number of times to retry testing a device before terminating the test Enables you to select the number of errors allowed before terminating the test SMART stands for Smart Monitoring Analysis Reporting Test SMART enabled drives provide predictive failure analysis and diagnostic information HPA stands for Host Protected Area Chapter 4 Running Diagnostics 93 Advanced Diagnostics 94 TABLE4 3 Parameters for the HD Tests Continued Option Description Exit Exits the menu To Test Hard Drives This test performs
11. DVD drive 3 Reboot the workstation 4 AttheToolsand Drivers DVD main menu type 4 to exit to DOS 5 Tochangeto the d drive enter the following at the DOS command prompt C gt d 6 Copy the log file to the diskette For example to copy a file named noinput j rl to the diskette enter D gt copy d noinput jrl a The journal file is now saved to the diskette in the USB diskette drive Show Results Summary The summary lists the tests run and shows the results Pass Fail or N A not applicable appears for each option Table 4 5 lists all possible options that are available with the Tools and Drivers DVD Some options might not appear when the Show Results Summary appears if they are not applicable to your workstation s configuration Chapter 4 Running Diagnostics 103 Show Results Summary 104 TABLE4 5 Show Results Summary Option Processor Motherboard Memory Cache Memory and Video Memory Input Device Mouse Video Multimedia ATAPI Devices Hard Disk USB Hardware ID Description This section shows the following tests conducted against the processor Core Processor Tests AMD 64 Bit Core Tests Math Co Processor Tests Pentium Class FDIV and Pentium Class FIST MMX Operation 3DNow Operation SSE Instruction Set SSE2 Instruction Set and MP Symmetry This section shows the following tests conducted against the motherboard DMA Controller Tests System Timer Tests Inte
12. Revision A Tables TABLE 2 1 TABLE 2 2 TABLE 3 1 TABLE 3 2 TABLE 4 1 TABLE 4 2 TABLE 4 3 TABLE 4 4 TABLE 4 5 TABLE A 1 TABLE A 2 TABLE A 3 TABLE A 4 TABLE A 5 TABLE A 6 TABLE A 7 TABLE A 8 TABLE B 1 Troubleshooting Problem and Solution Table Sun Web Sites and Telephone Numbers eene 28 CRU and FRU Vast nn nt nent 36 Battery SD CCATONS 2 npe UU EU TE AR RHET notes 67 System Information Menu Options nn 91 Advanced Diagnostics Tests Menu Options sse 92 Parameters for the EID Tests esi nse ce OD Pare cte her tp p dee ia 93 Continuous Burn In Testing Options ss Show Results Sunimaty nn ne naine Sun Ultra 27 Workstation Components Expansion Slots ecce e cimiterio e bue ce Leid Maximum Power Load of Additional Ports sse 109 Sun Ultra 27 Workstation Physical Specifications sss 110 Input Voltage Range 4a ederet eh iecit cincti n thee creases 111 Input Frequency Range eso eene SOT Gr HORE EO EERE 111 MupidGli M 111 Sun Ultra 27 workstation Workstation Environmental Specifications 111 BIOS Port 80 POST Code Checkpoints in 114 10 Preface The Sun Ultra 27 Workstation Service Manual provides a detailed description of the hardware and software applications used to support the Sun Ultra 27 workstation This book is intended for system administrato
13. Service Manual June 2009 Revision A Replacing the System Cables 8 Align the screw hole in the I O board assembly with the captive green retaining screw and tighten the captive screw to secure the 1 0 board see Figure 3 30 FIGURE 3 30 Installing the I O Board Assembly 9 Connect the audio cable J1 the USB cable J5 the IEEE 1394 cable J8 and the I O cable J12 from the back side of the l o board 10 Close the workstation and prepare for operation using the procedures described in the section Closing the Workstation and Preparing for Operation on page 34 Replacing the System Cables v To Replace the System Cables The following system cables have a connector at each end and can be removed or installed by the customer All other cables are permanently attached to a system component at one end and must be removed or replaced along with the component See or the service label located on the left side access panel for connector locations Chapter3 Maintaining the Workstation 77 Replacing the Heat Sink and CPU Caution Do not force connectors Connectors are designed to fit one way only Forcing a connection can cause shorting and component failure Front I O board cables Audio cable USB cable IEEE 1394 cables Power button LED cable HDD signal cable harness Each cable connector on the motherboard is labeled to help you identify the cable to which it should be connected
14. Workstation 81 Replacing the Heat Sink and CPU 82 19 20 21 22 FIGURE 3 33 Installing the CPU When the CPU is positioned in the socket lower the hinged socket retainer Lower the socket retainer lever pressing it downward and secure it under the lever retaining clip Do this step only if you are installing a new CPU If you are installing a used CPU go to Step 22 a Gently wipe the top of surface of the CPU using the supplied alcohol wipe and allow to dry The heat sink assembly has thermal compound pre applied Do not apply additional thermal compound to the top of the CPU The thermal compound on the heat sink is protected by plastic cover b Remove the plastic cover that protects the thermal compound on the bottom of the heat sink assembly c Goto Step 23 Do this step if you are installing an already used CPU onto anew motherboard Otherwise go to Step 23 a Useanalcohol soaked wipe to remove the thermal compound from the top of the CPU and the bottom of the heat sink b Use the supplied syringe to apply approximately 0 5 ml of thermal compound in a star pattern to the center of the top of the CPU Use the entire contents of the syringe c Usingtheclean edge of a plastic bag spread the thermal compound until it covers the top of the CPU in a thin uniform layer Sun Ultra 27 Workstation Service Manual June 2009 Revision A Replacing the Heat Sink and CPU 23 24
15. and might be more up to date than the translated documentation Documentation Warranty Support and Training URLs Sun Function URL Description Hardware http docs sun com Sun hardware documentation Documentation Software http docs sun com Solaris OS and other software documentation Documentation Warranty http www sun com View specific details regarding your warranty service support warranty index html Support http www sun com support Obtain technical support including patches Training http www sun com training Learn about Sun courses and educational offerings Ordering Components You can order additional components and replacement parts for the Sun Ultra 27 workstation Contact your local Sun sales representative for more information For the most up to date component information see the Sun Ultra 27 workstation components list at http sunsolve sun com handbook pub Third Party Web Sites 12 Sun is not responsible for the availability of third party web sites mentioned in this document Sun does not endorse and is not responsible or liable for any content advertising products or other materials that are available on or through such sites or resources Sun will not be responsible or liable for any actual or alleged damage or loss caused by or in connection with the use of or reliance on any such content goods or services that are available on or through such sites or resources Sun Ultra 27 Work
16. available for the Sun Ultra 27 workstation Sun Ultra 27 Workstation Service Manual June 2009 Revision A Exit to DOS Print Results Report The Print Results Report option enables you to print the results of the diagnosis of your system Ensure that your workstation is connected to a printer and then type the required information to print the results About Pc Check The About Pc Check window includes general information about Pc Check software including resident and nonresident components such as mouse devices Exit to DOS The Exit to DOS option exits Pc Check and returns you to the DOS prompt Chapter 4 Running Diagnostics 105 106 gt APPENDIX A Sun Ultra 27 Workstation System Specifications System Components and Features Table A 1 shows the system s key components TABLEA 1 Sun Ultra 27 Workstation Components Component Description CPU Memory Media storage Hard drives Power supply Network I O One Intel Xeon processor W3570 W3540 or W3520 Processor frequencies 3 2 2 93 or 2 66 GHz DDR3 memory controller Level 2 Cache 8 MB 130 W Six slots for DDR3 unbuffered DIMMs Supported DIMMs 1 GB 1066 MHz 2 GB 1066 MHz 2 GB 1333 MHz DVD Dual Up to four 500 GB or 1 TB SATA or 300 GB or 450 GB SAS 530 W PSU One GigabitEthernet port back panel Intel Pro 1000 PT Desktop Adapter NIC Sun PCle x4 Dual GigabitEthernet NIC Sun PCle x4 Dual GigabitEthe
17. cabling and equipment to make sure that all cables are correctly seated Reinstall the network drivers Newly installed memory is not detected m Usethe DIMM removal and installation procedures in section Removing and Installing DIMMs on page 53 to ensure that the memory is properly installed m Ensure that you are following DIMM rules and using a supported configuration See Memory Rules and Supported Configurations on page 109 System cannot read the Use the hard drive remove and installation procedures to verify that the disk is disk information properly seated See Removing and Installing a Hard Drive on page 37 DVD does notejectfrom m Move the mouse or press any key on the keyboard The drive might be in the the drive when the Eject low power mode button is pressed m Use the utility software installed on your workstation to eject the DVD System cannot read DVD information Check the following Are you using the correct type of DVD Do other DVDs work in this drive Is the DVD properly inserted in the drive Is the DVD clean and unscratched Are the cables connected to the DVD drive Chapter 2 Troubleshooting 25 Troubleshooting the Issue 26 TABLE2 1 Troubleshooting Problem and Solution Table Continued Problem Possible Solution Keyboard or mouse does not respond to actions Are the keyboard and mouse Type 7 Verify the model on the underside
18. dans d autres pays Les produits portant les marques SPARC sont bas s sur une architecture d velopp e par Sun Microsystems Inc Intel est une marque de fabrique ou une marque d pos e de Intel Corporation ou de sa filiale aux Etats Unis et dans d autres pays Intel Inside est une marque de fabrique ou une marque d pos e de Intel Corporation ou de sa filiale aux Etats Unis et dans d autres pays L interface d utilisation graphique OPEN LOOK et Sun a t d velopp e par Sun Microsystems Inc pour ses utilisateurs et licenci s Sun reconna t les efforts de pionniers de Xerox pour la recherche et le d veloppement du concept des interfaces d utilisation visuelle ou graphique pour l industrie de l informatique Sun d tient une licence non exclusive de Xerox sur l interface d utilisation graphique Xerox cette licence couvrant galement les licenci s de Sun qui mettent en place l interface d utilisation graphique OPEN LOOK et qui en outre se conforment aux licences crites de Sun Les produits qui font l objet de cette publication et les informations qu il contient sont r gis par la legislation am ricaine en mati re de contr le des exportations et peuvent tre soumis au droit d autres pays dans le domaine des exportations et importations Les utilisations finales ou utilisateurs finaux pour des armes nucl aires des missiles des armes chimiques ou biologiques ou pour le nucl aire maritime directement ou indirectement sont strictement
19. extensive testing on system hard drives From the Diagnostics main menu choose Advanced Diagnostics Tests The Advanced Diagnostics menu appears From the Advanced Diagnostics menu choose Hard Disks The Select Drive menu appears From the Select Drive menu choose the hard disk you are testing The Hard Disk Diagnostics window opens showing both the information for the hard disk you selected and the Hard Disk Tests menu The Hard Disk Tests menu displays the following options Select Drive Test Settings Read Test Read Verify Test Non Destructive Write Test Destructive Write Test Mechanics Stress Test Internal Cache Test m View Error Log Utilities Menu m Exit Sun Ultra 27 Workstation Service Manual June 2009 Revision A Immediate Burn In Testing The Hard Disk Tests perform diagnostics on both the media and the device The media diagnostic options are the Read Test the Read Verify Test the Non Destructive Write Test and the Destructive Write Test These tests are relevant to testing the media associated with the HD hardware such as the physical disk A Caution Running the Destructive Write Test destroys any data that is on the HD The device diagnostic options include the Mechanics Stress Test and the Internal Cache Test These tests are relevant to testing nonmedia related devices associated with the HD hardware such as the head and internal cache If errors occur during diagno
20. firmly downward on the green retaining clip handle Pulling downward and locking the DVD produces a click sound Y 4 7 PTT T E Ge n f HUU LATATA NS AN CAL A MM 1m rd FIGURE 3 15 Installing the DVD Drive 6 Verify that the drive is secured with the retaining hooks by pulling on the front of the DVD 52 Sun Ultra 27 Workstation Service Manual June 2009 Revision A Removing and Installing DIMMs Connect the SATA power and jumper cables to the back of the DVD drive see Figure 3 13 Refer to the cabling diagram in the service label on the side of the chassis for information about correct cable routing Close the workstation and prepare for operation using the procedures described in the section Closing the Workstation and Preparing for Operation on page 34 Removing and Installing DIMMs This section contains instructions for removing and installing a dual inline memory module DIMM Caution DIMMsare very sensitive to ESD Be especially careful to follow ESD precautions when changing DIMMs see Observing Electrostatic Discharge ESD Precautions on page 31 To Remove DIMMs Power off the workstation using the procedures described in the section To Power Off the Workstation on page 30 Remove the left side access panel using the procedure described in the section To Remove the Left Side Access Panel on page 31 Gently lay the system on it
21. instructions in the section To Install a PCIe Card on page 65 To Install a PCle Card Note Any 64 bit PCI cards that you install will run in 32 bit mode Chapter 3 Maintaining the Workstation 65 Removing and Installing PCle Cards 66 Note Refer to the service label on the inside of the access panel or the section PCIe and PCI Expansion Slots on page 108 to help you choose an empty card slot that is compatible with the card that you are installing Power off the workstation using the procedure described in the section To Power Off the Workstation on page 30 Remove the left side access panel using the procedure described in the section To Remove the Left Side Access Panel on page 31 Gently lay the system on its right side on a stable nonslip surface Use a 2 screwdriver to remove the back panel bracket cover for the slot Position the card over the selected slot and ensure that the notch in the connector on the motherboard aligns with the notch in the connector of the PCle card Press down on the card until it is completely seated in the slot Sun Ultra 27 Workstation Service Manual June 2009 Revision A Replacing the System Battery FIGURE 3 21 Installing a PCI card 7 Secure the PCle card to the chassis back panel using the retaining screw 8 Close the workstation and prepare for operation using the procedures described in the section Closing the Workstation and Pre
22. interdites Les exportations ou r exportations vers des pays sous embargo des Etats Unis ou vers des entit s figurant sur les listes d exclusion d exportation am ricaines y compris mais de mani re non exclusive la liste de personnes qui font objet d un ordre de ne pas participer d une fa on directe ou indirecte aux exportations des produits ou des services qui sont r gis par la legislation am ricaine en mati re de contr le des exportations et la liste de ressortissants sp cifiquement design s sont rigoureusement interdites LA DOCUMENTATION EST FOURNIE EN L ETAT ET TOUTES AUTRES CONDITIONS DECLARATIONS ET GARANTIES EXPRESSES OU TACITES SONT FORMELLEMENT EXCLUES DANS LA MESURE AUTORISEE PAR LA LOI APPLICABLE Y COMPRIS NOTAMMENT TOUTE GARANTIE IMPLICITE RELATIVE A LA QUALITE MARCHANDE A L APTITUDE A UNE UTILISATION PARTICULIERE OU A L ABSENCE DE CONTREFACON 090709 22510 Contents Preface m 11 Sun Ultra 27 Workstation Hardware Features sse 15 Front Panel Back Panel Internal Components and Cables e tet e satin RE Nine nn 18 Power Supply Cables and Connections ea o ient tr aa aa 19 Component Cables and Connections serie ie te e te detinet i eei e c 20 Troubleshootihg 52a tiem te or en dss err OR Re RR IO D UO EHE aene 23 Performing an External Visual Inspection of the Workstation sse 23 V To Perform an External Visual Ins
23. location After removal of the hard drives the storage backplane is accessible see Figure 3 8 Sun Ultra 27 Workstation Service Manual June 2009 Revision A Replacing the Storage Backplane FIGURE3 8 Location ofthe Storage Backplane 4 Toremove the hard drive cage support bracket completely loosen the captive retaining screw see Figure 3 9 Chapter 3 Maintaining the Workstation 45 Replacing the Storage Backplane 46 10 FIGURE 3 9 Removing the Hard Drive Cage Support Bracket Pull the hard drive cage support bracket away from the back wall of the interior of the workstation until it stops against the support standoffs Push the top and bottom of the bracket toward the front of the workstation until it is free from the support standoffs Remove the bracket from the interior of the workstation Gently lay the system on its right side on a stable nonslip surface Disconnect the power connector and the black blue green and red storage interface connectors Using along more than 6 inches No 2 Phillips screwdriver remove the five screws securing the storage backplane to the threaded standoffs on the chassis see Figure 3 10 Retain the screws Sun Ultra 27 Workstation Service Manual June 2009 Revision A Replacing the Storage Backplane 11 FIGURE 3 10 Removing the Storag
24. side access panel using the procedure described in the section To Remove the Left Side Access Panel on page 31 Gently lay the system on its right side on a stable nonslip surface Disconnect the heat sink s CPU fan cable from its connector on the motherboard The CPU fan connector is labeled CPU_FAN Remove the heat sink assembly by alternately loosening 2 3 turns the four captive screws that secure the heat sink assembly to the motherboard Continue loosening each screw until all the screws are no longer securing the heat sink see Figure 3 31 The heat sink assembly is also mounted to the top surface of the CPU by a layer of thermal compound Chapter 3 Maintaining the Workstation 79 Replacing the Heat Sink and CPU 10 11 80 FIGURE 3 31 Removing the Heat Sink Fan Assembly Grasp the heat sink by its plastic mounting bracket and while gently pulling upward slowly wiggle the assembly back and forth to break the adhesive seal of the thermal compound Remove the heat sink fan assembly from the chassis Place the heat sink on its side and on a flat surface to prevent the thermal compound from contaminating other components and the work space Depress the CPU socket retainer lever and slightly pull the lever outward away from the CPU to free the lever from its retaining clip see Figure 3 32 When you have released the lever from the retaining clip lift the lever to its fully open upright position
25. the section To Power Off the Workstation on page 30 2 Remove the left side access panel using the procedure described in the section To Remove the Left Side Access Panel on page 31 3 Unplug the AC power cord from the system 4 Gently lay the system on its right side on a stable nonslip surface The power supply is located in the upper left corner of the interior ofthe chassis see Figure 3 26 72 Sun Ultra 27 Workstation Service Manual June 2009 Revision A Replacing the Power Supply uu u KW uuu u FIGURE 3 26 Location of the Power Supply Disconnect the power connectors attached to the motherboard DVD drive and storage backplane For locations of the power suply connections see Figure 1 4 While supporting the power supply from the interior of the workstation chassis unscrew the four mounting screws on the back panel see Figure 3 27 Retain the four screws Remove the power supply from the interior of the system chassis Chapter 3 Maintaining the Workstation 73 Replacing the Power Supply FIGURE 3 27 Removing the Power Supply From the Chassis 8 Position the new power supply against the internal back panel and align the holes in the power supply with the holes in back panel 9 Secure the power supply with the four screws 74 Sun Ultra 27 Workstation Service Manual June 2009 Revision A Replacing the 1 0 Board Assembly FIGURE 3 28 Installing th
26. window enter ping hostname 2 Ifthereis no response remotely log in from another system using telnet or rlogin and ping the system again 3 Attemptto kill processes until the system responds Ifthese procedures do not work l Pressthe Power button to power offthe system 2 Wait 20 to 30 seconds and power on the system Sun Ultra 27 Workstation Service Manual June 2009 Revision A Performing an Internal Visual Inspection TABLE2 1 Troubleshooting Problem and Solution Table Continued Problem Possible Solution An external device m Reduce the number of external devices connected to a USB hub connected to a USB Connect the device to a USB hub and connect the hub to the USB ports on the workstation connector does not work Refer to the documentation that is packaged with the device External device is not m Check the documentation packaged with the device to determine whether working you must install device drivers m Ensure that the cables for the external device are firmly connected and that the pins in the cable and connector are not bent Power off the system reattach the external device and power on the system Performing an Internal Visual Inspection Use this procedure to perform and internal visual inspection of the workstation v To Perform an Internal Visual Inspection 1 Power off the workstation using the procedure detailed in the section To Power Off the Workstat
27. 7 Workstation Service Manual June 2009 Revision A Contents Replacing the T O Board Assembly eite et rre teet erit eee iota copiis 75 V To Replace the I O Board Assembly nn 76 Replacing the System Cables ttp eee en are ped tetti aed teta 77 W To R placethe System Cables iege aee e e e e des 77 Replacing the Heat Sink and CPU deti dett entere re e re i ee re dd 78 W IoR moveth tEIe at Sink and CBU nine danseuses 79 Replacing the Motherboard 5 rettet trt ie ennemie V To Remove the Motherboard V Installing the Motherboard ssh tete tts eo cesverbacebsnbbetseansontaedasasioeassensets Updating the BIOS and Accessing the BIOS Setup Utility sse 87 Y To Updatethe BIOS tn nm Ain tin IURI UE IER NU e RERO 87 W ToAccess the BIOS Setup Utility domuit nettes e tee iet 88 Running Diagnostics Understanding the Diagnostic Partition Y To Start Pe Check Diagnostics ns inner System Information MehUu s d aste Uno RE qu a iri tristis disti eie erii ig 91 Advanced Diagnostics nct nitoass iati a ub dre atate n th estiva pi nde 92 W To Test Hard Drives loareet nad cb rd reo t anda inn aea 94 Immediate Burn In Testing ss Rs odeur adito veni distet Gb n A oes 95 V To Perform Immediate Burn In Testing eese 96 Deferred Burn Inl estllHg aeter retine iia Peek et posee trei be erede lays on vene idle oc 97 W To Perform Deferred Burn In Testin
28. BIOS displays warning or error messages on the video display in the event of hardware or configuration errors However if the error is so severe that the BIOS halts immediately or cannot initialize the video you can read the last executed POST code from the port 80 LED The port 80 LED is located on the lower right side of the motherboard see Figure B 1 The BIOS POST codes are listed in Table B 1 FIGUREB 1 Location of Port 80 LED 113 BIOS POST Code Checkpoints TABLE B 1 BIOS Port 80 POST Code Checkpoints Post Code 03 04 05 06 07 08 C0 Cl C2 C5 C6 C7 0A OB 0C OE 13 20 Description Test CMOS R W functionality Early chipset initialization Disable shadow RAM m Disable L2 cache socket 7 or below Program basic chipset registers Detect memory Auto detection of DRAM size type and ECC Auto detection of L2 cache socket 7 or below Expand compressed BIOS code to DRAM Call chipset hook to copy BIOS back to E000 amp F000 shadow RAM Expand the Xgroup codes located in physical address 1000 0 Reserved Initial Superio_Early_Init switch Reserved 1 Blank out screen 2 Clear CMOS error flag Reserved 1 Clear 8042 interface 2 Initialize 8042 self test 1 Test special keyboard controller for Winbond 977 series Super I O chips 2 Enable keyboard interface Reserved 1 Disable PS 2 mouse interface optional 2 Autodetect ports for keyboa
29. Back Panel 16 Sun Ultra 27 Workstation Service Manual June 2009 Revision A Back Panel FIGURE 1 2 Back Panel Figure Legend 1 AC power connector 2 Power switch 3 Audio jack green 4 Line in jack blue 5 Mic jack pink 6 Side audio connector gray 7 Back audio connector black 8 Center audio connector orange 9 Four USB 2 0 ports 10 Ethernet connector 11 Cover plate no slot 12 Slot 0 PCIe 2 x16 13 Slot 1 PCIe 2 x8 mech x4 elec 14 Slot 2 PCIe 2 x16 15 Slot3 PCIexl 16 Slot 4 PCI 33 Mhz 32 bit 17 Slot5 PCIe x8 mech x4 elec 18 Thumbscrews side cover Chapter 1 Sun Ultra 27 Workstation Hardware Features 17 Internal Components and Cables Internal Components and Cables 18 s uud dH A L u oD Cc u lt J ess o U FIGURE 1 3 Internal Components Figure Legend 1 Power supply 2 DIMM slots 6 3 System fan 4 Heat sink and CPU 5 Blank unused slot 6 Slot 0 PCIe2 x16 7 Slot 1 PCIe2 x8 mechanical x4 electrical 8 Slot 2 PCIe2 x16 Sun Ultra 27 Workstation Service Manual June 2009 Revision A Power Supply Cables and Connections Figure Legend 9 Slot 3 PCIe x1 10 Slot 4 PCI 33 MHz 32 bit slot 11 Slot5 PCIe x8 mechanical x4 electrical 12 System battery 13 DVD release latch 14 I O release screw captive 15 Ser
30. Control Panel or Running Tests N N YorN N N YorN Disabled Disabled 1 9999 96 To Perform Immediate Burn in Testing Perform script based burn in tests using one of the provided scripts or one of your own scripts From the main menu choose Immediate Burn In Testing The top portion of the window lists the options described in Table 4 4 and the bottom portion of the window lists the following Burn In testing menu options Load Burn In Script Type one of the following quick tst noinput tst or full tst If you created and saved your own script type d testname tst Sun Ultra 27 Workstation Service Manual June 2009 Revision A Deferred Burn In Testing where testname is the name ofthe script that you created Save Burn In Script To save a Burn In script that you created type d testname tst where testname is the name of the script that you created Change Options Opens the Burn In Options menu which enables you to modify the various options listed in Table 4 4 for the currently loaded test script Select Tests Opens a listing of the tests available for your workstation configuration and the currently loaded test script Perform Burn In Tests Starts to run the currently loaded Burn In test script Deferred Burn In Testing v ToPerform Deferred Burn In Testing Use the Deferred Burn In Testing option to create and save your own scripts to run at a later time Fromthemain menu choo
31. DITIONS REPRESENTATIONS AND WARRANTIES INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR NON INFRINGEMENT ARE DISCLAIMED EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID Copyright 2009 Sun Microsystems Inc 4150 Network Circle Santa Clara CA 95054 U S A Tous droits r serv s Sun Microsystems Inc d tient les droits de propri t intellectuelle relatifs 4 la technologie incorpor e dans le produit qui est d crit dans ce document En particulier et ce sans limitation ces droits de propri t intellectuelle peuvent inclure un ou plusieurs brevets am ricains ou des applications de brevet en attente aux Etats Unis et dans d autres pays Cette distribution peut comprendre des composants d velopp s par des tierces personnes Certaines composants de ce produit peuvent tre d riv es du logiciel Berkeley BSD licenci s par l Universit de Californie UNIX est une marque d pos e aux Etats Unis et dans d autres pays elle est licenci e exclusivement par X Open Company Ltd Sun Sun Microsystems le logo Sun le logo Solaris le logo Java Coffee Cup docs sun com Java et Solaris sont des marques de fabrique ou des marques d pos es de Sun Microsystems Inc ou ses filiales aux Etats Unis et dans d autres pays Toutes les marques SPARC sont utilis es sous licence et sont des marques de fabrique ou des marques d pos es de SPARC International Inc aux Etats Unis et
32. M sccssssecssosissesesssosssssasscastdssoausiestdoncssstacevstensbsastodanndbeascasesnoseaseseasiseais 56 R moving a PCIe Graphics Card ss 58 Installing a PCIe Graphics Cardio see rt tt ene ns 59 Removing a PCIe Card sab Installing PCI Cad i acie nn nine E NEE NERE 67 Removing the System Battery aee ade testet tert cti eines 68 Installing the System Battery era eaten stet cadente ce diee 69 Figures FIGURE 3 24 FIGURE 3 25 FIGURE 3 26 FIGURE 3 27 FIGURE 3 28 FIGURE 3 29 FIGURE 3 30 FIGURE 3 31 FIGURE 3 32 FIGURE 3 33 FIGURE 3 34 FIGURE 3 35 FIGURE 3 36 FIGURE B 1 Removing the System Pan nn ie pa diecieidia e Da si iter arde 70 Installing th System Fan tenter tritt nette ro eoe duae 71 Location of the Power Supply piede eon ee 73 Removing the Power Supply From the Chassis eee 74 Installing the Power Supply 5 2 n et dte edet iste 75 Removing the I O Board Assembly 76 Installing the I O Board Assembly Removing the Heat Sink Fan Assembly see 80 Removing the CPU From the Workstation ssisnisissnnuniiinuriiiis 81 Installing the CPU acted aaen a nd nn den 82 Installing the Heat Sink Fan Assembly seen 83 Removing the Eight Motherboard Screws sse 85 Installing the Motherboatd nana tette tierno 86 Location of Port SOLED s matis eie RERO RO EA 113 Sun Ultra 27 Workstation Service Manual June 2009
33. Power off the workstation using the procedure described in the section To Power Off the Workstation on page 30 Remove the left side access panel using the procedure described in the section To Remove the Left Side Access Panel on page 31 Gently lay the system on its right side on a stable nonslip surface Remove and replace any cables that need to be replaced As you install each cable connect one end to the appropriate connector then route the cable through the cable management straps before connecting the second connector Ensure that all cable routing is correct and that all of the cable connectors are properly seated Close the workstation and prepare for operation using the procedures described in the section Closing the Workstation and Preparing for Operation on page 34 Replacing the Heat Sink and CPU 78 Note The CPU is a field replaceable unit FRU and should be replaced only by trained field service technicians Required tools A long blade Phillips screwdriver minimum six inches Antistatic wrist strap and mat Sun Ultra 27 Workstation Service Manual June 2009 Revision A Replacing the Heat Sink and CPU Note Before removing the CPU from the motherboard create a backup file to preserve all important data To Remove the Heat Sink and CPU Power off the workstation using the procedure described in the section To Power Off the Workstation on page 30 Remove the left
34. S is not configured to mount the diagnostic partition Continue to Step 5 If this command lists the log files created by the hardware diagnostics software then the OS is configured to mount the diagnostic partition All users have read access to this partition Only the superuser has read write access to this partition You do not need to continue this procedure Insert the Tools and Drivers DVD into the DVD drive When the DVD mounts open a terminal window Typethe following to change directories cd cdrom cdrom0 drivers sx86 Type the following command to install the diagnostic partition install sh Press the Enter key The following lines appear if the diagnostic partition is mounted successfully Mounting Diagnostic Partition Installation Successful Type the following command to list the contents of the diagnostic partition ls diagpart Sun Ultra 27 Workstation Service Manual June 2009 Revision A Show Results Summary v To Access the Diagnostic Partition on a Windows System If you are running Windows XP on the Sun Ultra 27 workstation you cannot access the diagnostic partition using Windows XP The only way to retrieve the contents log files on the diagnostic partition is to attach a USB diskette drive to the Sun Ultra 27 workstation and complete the following procedure 1 Connect the USB diskette drive to any USB port on the Sun Ultra 27 workstation 2 Insert the Tools and Drivers DVD into the
35. Sun Ultra 27 Workstation Service Manual S gt SUN microsystems Sun Microsystems Inc 4150 Network Circle Santa Clara CA 95054 U S A Part No 820 6776 12 June 2009 Revision A Copyright 2009 Sun Microsystems Inc 4150 Network Circle Santa Clara CA 95054 U S A All rights reserved Sun Microsystems Inc has intellectual property rights relating to technology embodied in the product that is described in this document In particular and without limitation these intellectual property rights may include one or more U S patents or pending patent applications in the U S and in other countries U S Government Rights Commercial software Government users are subject to the Sun Microsystems Inc standard license agreement and applicable provisions of the FAR and its supplements This distribution may include materials developed by third parties Parts of the product may be derived from Berkeley BSD systems licensed from the University of California UNIX is a registered trademark in the U S and other countries exclusively licensed through X Open Company Ltd Sun Sun Microsystems the Sun logo the Solaris logo the Java Coffee Cup logo docs sun com Java and Solaris are trademarks or registered trademarks of Sun Microsystems Inc or its subsidiaries in the U S and other countries All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International Inc in the U S and other co
36. To install the new fan in the mounting bracket position the fan over the bracket with the protective grill facing away from the bracket and the fan power cable positioned near the two chassis retaining clips 11 Line up the four corner pins in the bracket with the holes in the corners of the fan 70 Sun Ultra 27 Workstation Service Manual June 2009 Revision A Replacing the System Fan 12 13 14 15 16 Press the fan into the bracket The four retaining clips secure the fan to the bracket Position the fan assembly against the interior chassis back panel with the four hooks on the fan bracket aligned with the four mounting holes Press the fan against the back panel and slide the fan upward until the chassis retaining clips click into their locked position see Figure 3 25 FIGURE 3 25 Installing the System Fan Route the fan s power cord through the cable management strap near the top right corner of the motherboard Connect the fan cable to the SYS_FAN connector on the motherboard Chapter 3 Maintaining the Workstation 71 Replacing the Power Supply 17 Close the workstation and prepare for operation using the procedures described in the section Closing the Workstation and Preparing for Operation on page 34 Replacing the Power Supply This section describes removing and installing the power supply v To Replace the Power Supply 1 Power off the workstation using the procedure described in
37. anual June 2009 Revision A Index A access panel removal 35 36 adding hard drives 40 42 PCI cards 65 67 PCle cards 56 60 B battery replacing 67 69 bezel installing 34 35 removing 33 34 BIOS accessing 88 failure during POST 24 POST LED 24 updating 87 88 C cables replacing 77 78 components access panel installing 35 36 removing 31 32 battery 67 69 bezel installing 34 35 removing 33 34 components Continued cables replacing 77 78 front panel 15 16 heat sink and CPU removing 79 84 locating 15 16 motherboard installing 85 87 removing 84 85 D DB15 VGA graphics connector 108 diagnostic partition accessing Red Hat Linux 100 101 Solaris 10 102 Windows XP 103 adding 98 99 log file 99 100 removing 98 103 diagnostics advanced diagnostics option 92 95 deferred burn in testing option 97 98 hard disk testing 94 95 immediate burn in testing option 95 97 main menu options 90 PC CHECK information 105 print results reports option 105 show results summary option 103 104 117 Index diagnostics Continued shut down option 105 system information menu options 91 92 DIMMs adding or replacing 53 56 E environmental specifications 111 112 ESD precautions 31 expansion slots 108 F fan replacing 69 72 frontpanel 15 16 G graphics card replacing 56 60 60 H hard drives cables 78 heat sink and CPU replacing 78 84 l T O board assembly f
38. ard To Gfx Card Or Splitter 5 Secure the cable in the cable retainer Chapter 3 Maintaining the Workstation 63 Removing and Installing PCle Cards Removing and Installing PCle Cards 64 This section contains procedures for removing and installing standard PCI cards Note For information about how to remove and install PCIe2 x16 cards see Removing and Installing a PCIe2 x16 Card on page 56 To Remove a PCle Card This procedure describes how to remove a typical PCIe card including a host bus adapter Power off the workstation using the procedure described in the section To Power Off the Workstation on page 30 Remove the left side access panel using the procedure described in the section To Remove the Left Side Access Panel on page 31 Gently lay the system on its right side on a stable nonslip surface Remove any cables connected to the card Use a 2 screwdriver to remove the PCle card retainer screw To remove pull the PCle card upward see Figure 3 20 Sun Ultra 27 Workstation Service Manual June 2009 Revision A Removing and Installing PCle Cards FIGURE 3 20 Removing a PCIe Card Choose your next step fyouare not replacing the PCle card replace the slot filler panel close the workstation and prepare for service using the procedures in the section Closing the Workstation and Preparing for Operation on page 34 Ifyou are replacing the card follow the
39. ard on the system Diskettes Not applicable to the Sun Ultra 27 workstation Hard Disks Details information about the hard disk and includes a Hard Disk Tests menu to test hard disks on the system Refer to for detailed information about testing hard disks and script information CD ROM DVD Includes a CD ROM DVD menu to test DVD devices on the system ATAPI Devices Not applicable to the Sun Ultra 27 workstation Serial Ports Not applicable to the Sun Ultra 27 workstation Parallel Ports Not applicable to the Sun Ultra 27 workstation Modems Not applicable to the Sun Ultra 27 workstation ATA Includes an ATA test menu Sun Ultra 27 Workstation Service Manual June 2009 Revision A Advanced Diagnostics TABLE4 2 Advanced Diagnostics Tests Menu Options Continued Option Description USB Details information about the USB devices on the system and includes a USB Tests menu to test the USB FireWire Details information about FireWire devices and includes a FireWire Tests menu Network Performs network register controller tests Keyboard Includes a Keyboard Test menu with options for performing different tests on the keyboard Mouse Details information about the mouse and includes a menu to test the mouse on the system Joystick Details information about a third party joystick not available from Sun and includes a menu to test the joystick Audio Details information about the audio devices on the system and includes an
40. bes each option in the System Information menu TABLE4 1 System Information Menu Options Option Description System Overview Hardware ID Image System Management Information PCI Bus Information IDE Bus Information PCMCIA CardBus Info Interrupt Vectors IRQ Information Device Drivers APM Information I O Port Browser Memory Browser Sector Browser CPU Frequency Monitor Includes basic information about your system motherboard BIOS processor memory cache drives video modem network buses and ports Enables you to create a document showing information about your system including comparisons between the updates and the newest versions of your system XML is the format used to create and display this information although you can also choose a text format txt as well Provides information obtained from the system about the BIOS type system motherboard enclosure processors memory modules cache slots system event log memory array memory devices memory device mapped addresses and system boot Includes details about specific devices from pci config space within the system similar to the System Management Information section Shows the master slave devices on the primary and secondary IDE controllers Not relevant to the Sun Ultra 27 workstation Details device interrupt vector information Shows hardware interrupt assignments Shows device drivers loaded under Open DOS Tests t
41. card Connect the monitor to the active video connector Workstation halts during Check the BIOS POST LED display on the motherboard See Appendix B BIOS POST power on self test POST Code Checkpoints for detailed information about the POST codes without displaying error messages 24 Sun Ultra 27 Workstation Service Manual June 2009 Revision A Troubleshooting the Issue TABLE2 1 Troubleshooting Problem and Solution Table Continued Problem Possible Solution Workstation powers on but the monitor does not Workstation does not power off when the front panel Power button is pressed Is the Power button for the monitor turned on Is the monitor power cord connected to a wall outlet Does the wall outlet have power Test by connecting another device Is the monitor connected to the onboard video connector or PCI Express video connector m Try all of the power off options described in To Power Off the Workstation on page 30 Ifthe workstation still does not power off disconnect the power cable from the back of the chassis Workstation appears to be in low power mode but the Power LED does not blink Unable to access the network The Power LED blinks only when all workstation peripherals are in low power mode A tape drive might be connected to your workstation Because tape drives do not enter low power mode the power LED does not blink m Check the network
42. ck Diagnostics Prerequisites Your workstation must be running a Sun supported OS For a list of supported operating systems see the Sun Ultra 27 Workstation Product Notes You must access and execute Pc Check from the Sun Ultra 27 workstation Tools and Drivers DVD Insert the Sun Ultra 27 workstation Tools and Drivers DVD into your DVD drive and reboot the system The system boots to the Sun Ultra 27 workstation Tools and Drivers DVD main menu Type 1to run the Hardware Diagnostics Software The system information loads the Diagnostics main menu opens and the following menu options appear System Information Menu Advanced Diagnostics Tests Immediate Burn In Testing Deferred Burn In Testing Create Diagnostic Partition Show Results Summary Print Results Report About Pc Check m Exitto DOS The entries in the Diagnostics main menu are described in the following sections of this chapter To test a specific hardware component choose Advanced Diagnostics Tests m Torun one of the Sun supplied test scripts choose Immediate Burn In Testing Navigation instructions are shown at the bottom of each screen Use the keyboard s arrow keys to navigate through menus Press the Enter key to choose a menu option Press the Escape key to exit a menu or submenu Sun Ultra 27 Workstation Service Manual June 2009 Revision A System Information Menu System Information Menu Table 4 1 descri
43. commandilists the log files created by the hardware diagnostics software then the OS is configured to mount the diagnostic partition All users have read access to this partition Onlythe superuser has read write access to this partition You do not need to continue this procedure Insert the Tools and Drivers DVD into the DVD drive When the DVD mounts open a terminal window Type the following command cd mountpoint drivers Vinux linux version where mountpointis the DVD mountpoint where linux version is the version of Linux that you installed For example cd mnt cdrom drivers linux red hat Typethe following command to install the diagnostic partition install sh Press the Enter key The following lines appear ifthe diagnostic partition is mounted successfully Mounting Diagnostic Partition Installation Successful Type the following command Ls diagpart The contents of the diagnostic partition are listed Chapter 4 Running Diagnostics 101 Create Diagnostic Partition Option v 10 102 To Access the Diagnostic Partition Under the Solaris 10 OS Remove theTools and Drivers DVD from the DVD drive Reboot the machine and start the Solaris 10 Operating System Log in as superuser Typethe following command to determine if your diagnostic partition is configured to be mounted ls diagpart m If this command does not list the log files created by the hardware diagnostics software then the O
44. d two on the bottom of the workstation chassis In this position the green captive screw does not line up with the screw hole in the back wall of the chassis To slip the slotted openings in the support bracket over the four support bracket standoffs move the bracket to the left You might need to apply slight upward pressure against the bottom ofthe hard drive cage When the bracket is in the correct position the green captive screw lines up with the screw hole in the back wall ofthe chassis To secure the bracket to the interior of the workstation tighten the green captive screw Install all hard drives into the hard drive cage using the procedure in section To Install a Hard Drive on page 40 Stand the workstation upright and close the workstation using the procedure in the section Closing the Workstation and Preparing for Operation on page 34 Chapter3 Maintaining the Workstation 49 Replacing the DVD Drive Replacing the DVD Drive v ToRemove the DVD Drive 1 Remove any media in the DVD drive 2 Power off the workstation using the procedure in the section To Power Off the Workstation on page 30 3 Remove the left side access panel using the procedure in the section To Remove the Left Side Access Panel on page 31 Note You do not need to remove the front bezel to remove the DVD drive 4 Disconnect the cables from the back of the DVD drive see Figure 3 13 WoXy w ww w uw uw ww wu Ww 537 Z
45. de Access Panel on page 35 Connect all external cables to the system and then connect the AC power cord Power on the workstation See To Power On the Workstation on page 30 Install the Front Bezel Insert the right side bezel hooks into the right side chassis slots See Figure 3 3 Insert the left side bezel tabs into the chassis slots and gently press the left side of the bezel toward the chassis until the tabs lock Sun Ultra 27 Workstation Service Manual June 2009 Revision A Closing the Workstation and Preparing for Operation A Caution Use care when installing the bezel The bezel tabs and the chassis hooks might break if you apply too much force or attempt to swing the bezel closed FIGURE 3 3 Installing the Front Bezel v Install the Left Side Access Panel Install the left side access panel after you finish inspecting or installing components 1 Ifnecessary install the front bezel see Install the Front Bezel on page 34 2 Position the access panel so that the lip on the inside bottom of the panel fits over the bottom chassis rail Chapter3 Maintaining the Workstation 35 Component FRU and CRU List Press gently against the side of the access panel and slide the panel toward the front ofthe chassis See Figure 3 4 The access panel lies flat against the chassis with no gaps between the two Tighten the two captive thumbscrews located on the rear lip of the panel The access pan
46. e Backplane Note Do not attempt to remove the HD cage Remove the storage backplane by lifting the top edge slightly upward to allow the connectors to clear the bottom of the hard drive cage and pulling board up through the storage cage Chapter3 Maintaining the Workstation 47 Replacing the Storage Backplane 12 Lower the new storage backplane into the hard drive cage connector end first and ensure that the connectors on the bottom edge of the board slip under the lower edge of the hard drive cage 13 Lay the storage backplane board onto the threaded standoffs gt rrr FIGURE 3 11 Installing the Storage Backplane 14 Align the screw holes in the board with the screw holes in the threaded standoffs 15 Fasten the storage backplane to the threaded standoffs using the five mounting screws 16 Connect the power connector and the black blue green and red storage interface connectors to the connectors on the bottom edge of the storage backplane board 17 Position the hard drive cage support bracket so that the edge of the bracket with the green captive screw is facing down 48 Sun Ultra 27 Workstation Service Manual June 2009 Revision A Replacing the Storage Backplane 18 19 20 21 22 FIGURE 3 12 Installing the Hard Drive Cage Support Bracket Lower the bracket into the workstation chassis to the right of the four support bracket standoffs two on the bottom of the hard drive cage an
47. e Power Supply 10 Connect the power supply cables to the connectors on the motherboard the DVD drive the storage backplane and the graphics card optional 11 Close the workstation and prepare for operation using the procedures described in the section Closing the Workstation and Preparing for Operation on page 34 Replacing the I O Board Assembly The I O board assembly sits beneath the DVD drive and contains the power switch Power LED and external connectors for the front panel Chapter 3 Maintaining the Workstation 75 Replacing the 1 0 Board Assembly v ToReplacethel O Board Assembly 1 Power off the workstation using the procedure described in the section To Power Off the Workstation on page 30 2 Remove the left side access panel using the procedure described in the section To Remove the Left Side Access Panel on page 31 3 Remove the front bezel using the procedure described in the section To Remove the Front Bezel on page 33 4 Disconnect the audio cable J1 the USB cable J5 the IEEE 1394 cable J8 and the I O cable J12 from the back side of the I O board 5 Loosen the captive screw that secures the I O board to the metal frame see Figure 3 29 FIGURE 3 29 Removing the I O Board Assembly 6 Pushthel O board assembly out the front of the chassis 7 Slide the new I O board assembly through the vacant I O slot in the front of the workstation 76 Sun Ultra 27 Workstation
48. el is installed flat against the chassis with the thumbscrews tightened FIGURE 3 4 Installing the Left Side Access Panel Component FRU and CRU List 36 Before removing installing or replacing system components review the list to determine if a component is a field replaceable unit FRU or a customer replaceable unit CRU FRU components must be replaced by Sun Service personnel Sun Service personnel are not required for the replacement of CRU components TABLE 3 1 CRU and FRU List Description Status Intel Xeon Quad Core CPU FRU Sun Ultra 27 workstation motherboard assembly FRU Sun Ultra 27 Workstation Service Manual June 2009 Revision A Removing and Installing a Hard Drive TABLE 3 1 CRU and FRU List Continued Description Status Memory modules DIMMs CRU Hard drives CRU DVD dual drive CRU 4 port internal SAS adapter LSI Logic 3041E CRU Nvidia Quadro graphics accelerator cards CRU Fan and heat sink assembly for CPU CRU Power supply 530w CRU System fan module CRU I O assembly CRU HD backplane assembly CRU System cable kit CRU 6 to 8 pin adapter cable PCI auxiliary power adapter CRU cable System battery CRU Removing and Installing a Hard Drive This section contains procedures to remove and replace a hard drive HD Terms used in this section are defined as follows HD A hard drive equipped with rails and a locking mechanism compatible with the HD cage in the Su
49. eparing for Operation on page 34 Replacing the Motherboard 84 The following sections describe how to remove and install the Sun Ultra 27 workstation system motherboard Note The motherboard is not a CRU and should be replaced only by trained field service technicians To Remove the Motherboard Power off the workstation using the procedure described in the section To Power Off the Workstation on page 30 Remove the left side access panel using the procedure described in the section To Remove the Left Side Access Panel on page 31 Gently lay the system on its right side on a stable nonslip surface Remove the fan assembly using the procedure described in the section Replacing the System Fan on page 69 Remove any PCle cards installed on the motherboard see Removing and Installing PCle Cards on page 64 Sun Ultra 27 Workstation Service Manual June 2009 Revision A Replacing the Motherboard 6 Remove the DIMMs from the motherboard using the procedure in the section To Remove DIMMs on page 53 7 Remove heat sink and CPU from the motherboard using the procedure in the section To Remove the Heat Sink and CPU on page 79 8 Disconnect and label all cables attached to the motherboard 9 Remove the eight Phillips screws that fasten the motherboard to the chassis see Figure 3 35 FIGURE3 35 Removing the Eight Motherboard Screws 10 Lift the motherboard away from the chass
50. external 23 24 internal 27 28 119 120
51. g 5 titt ee tesit eek finis 97 Create Diagnostic Partition Option V To Add a Diagnostic Partition to the First Bootable Disk sss 98 V To Create a Log File on the Diagnostic Partition seen 99 V To Access the Diagnostic Partition Under Red Hat Linux sse 100 V To Access the Diagnostic Partition Under the Solaris 10 OS sss 102 V To Access the Diagnostic Partition on a Windows System sse 103 Show Results SUMMAE 6s te eate etetatedte Ne Die nintapen iade teiftepe editae 103 Print Results Report A aa annual bien 105 About PEC heck NN alain p a dee o hid d abd 105 Exit TOT OS RS Rte oo E hito tn BOO deed 105 Contents A Sun Ultra 27 Workstation System Specifications essere 107 System Components and Featuf s 4c iranien 107 PGleand PCI Expansion Slots ner nn a de iie p Le dde 108 Additional Ports 252i E ONE ad rU n LUNO 109 Memory Rules and Supported Configurations sun 109 Memory Population Rules Supported Memory Configurations 2 oiii tet tinte er teret etude e eie iisi 110 Physical Specifications donee pei paca QN RR UNT QR MERO e Die 110 Power Specifications 35 5 neo ro ERR minerai ini 110 Environmental Specifications sise 111 BIOS POST Code Checkpoints 1 4 113 il 117 Sun Ultra 27 Workstation Service Manual June 2009 Revision A Figures
52. h locking levers click into place see Figure 3 17 This action locks the DIMM in the slot Chapter 3 Maintaining the Workstation 55 Removing and Installing a PCle2 x16 Card 10 11 12 FIGURE 3 17 Installing a DIMM Ensure that both locking levers are in the fully upright and locked position Repeat the above steps for each DIMM that you want to replace To close the system perform the steps in the section Closing the Workstation and Preparing for Operation on page 34 Boot the workstation and watch the boot messages on the monitor Note The memory check shows the amount of the currently installed memory Watch the monitor for the prompt that instructs you to press F2 to enter the BIOS Setup utility When the BIOS prompt appears press F2 The BIOS Setup utility main menu appears Use the Memory Configuration screen to verify that the total amount of memory installed in the workstation is seen by the system Removing and Installing a PCle2 x16 Card 56 This section describes how to remove and install a PCIe2 card Note For information about how to remove and install a PCIe card see Removing and Installing PCIe Cards on page 64 Sun Ultra 27 Workstation Service Manual June 2009 Revision A Removing and Installing a PCle2 x16 Card To Remove a PCle2 x16 Card Power off the workstation using the procedure described in the section To Power Off the Workstation on page 30 Re
53. he Advanced Power Management APM capabilities of the system You can choose to change the power state view the power status indicate CPU usage get a PM event or change the interface mode Shows the I O port assignment for the hardware devices on the system Enables you to view the mapped memory for the entire system Reads sector information from the hard disks and DVD disks sector by sector Tests the processor speed Chapter 4 Running Diagnostics 91 Advanced Diagnostics TABLE4 1 System Information Menu Options Continued Option Description CMOS RAM Utilities Shows the CMOS settings of the system SCSI Utilities Not applicable to the Sun Ultra 27 workstation Text File Editor Opens a text editor Start Up Options Enables you to set up options for diagnostics testing Advanced Diagnostics Table 4 2 gives the name and a brief description of each option in the Advanced Diagnostics Tests menu TABLE4 2 Advanced Diagnostics Tests Menu Options Option Description Processor Details information about the processor and includes a Processor Tests menu to test the processor on the system Memory Details information about the memory and includes a Memory Tests menu to test the memory on the system Also lists each type of memory in the system such as system cache or video memory Motherboard Details information about the motherboard and includes a Motherboard Tests menu to test the motherbo
54. he Left Side Access Panel on page 31 Remove the SATA HDs from the drive bay using the procedure described in section To Remove a Hard Drive on page 38 Move the HD cables from the motherboard to the SAS card as follows Note To ease the installation process connect the cables to the SAS card before inserting the card in the PCI slot a Release the HD cables from the tie downs two places b Disconnect the SATA1 black connector cable from the motherboard SATA1 connector and install iton PHYO of the SAS card c Disconnect the SATA2 blue connector cable from the motherboard SATA2 connector and install it on PHY1 of the SAS card d Disconnect the SATA3 green connector cable from the motherboard SATA3 connector and install it on PHY2 of the SAS card e Disconnect the SATA4 red connector cable from the motherboard SATA4 connector and install it on PHY3 of the SAS card Locate the PCle slot 5 You must install the SAS card in slot 5 Slot 5 is the bottom slot see Figure 1 2 and Figure 1 3 Sun Ultra 27 Workstation Service Manual June 2009 Revision A Converting From SATA to SAS 9 Using a No 2 Phillips screwdriver remove the chassis filler panel for the slot from the internal side of the workstation chassis back panel Retain the screw for the next step Insert the SAS card with attached cables into the PCle slot 5 and secure the card with a screw see Figure 3 7 To keep the cables out of t
55. he air flow carefully secure them in the tie downs FIGURE 3 7 Installing a SAS Card Install the SAS drives using the procedures in the section To Install a Hard Drive on page 40 Chapter 3 Maintaining the Workstation 43 Replacing the Storage Backplane 10 11 If you are finished working close the workstation using the procedures in the section Closing the Workstation and Preparing for Operation on page 34 If necessary install a new operating system for the new SAS configuration Refer to the Sun Ultra 27 Workstation Linux and Solaris Operating System Installation Guide or the Sun Ultra 27 Workstation Windows Operating System Installation Guidelocated with the workstation s document collection at http docs sun com Replacing the Storage Backplane 44 This section describes how to remove and install the storage backplane The hard drives connect to the storage backplane You must first remove the hard drives to gain access the backplane To Replace the Storage Backplane Power off the workstation using the procedure described in the section To Power Off the Workstation on page 30 Remove the left side access panel using the procedure described in the section To Remove the Left Side Access Panel on page 31 Remove any installed hard drives from the HD assembly using the procedure in the section To Remove a Hard Drive on page 38 Set the hard drives aside in a safe
56. ial number 16 Hard drives 4 max Power Supply Cables and Connections FIGURE 1 4 Power Supply Cables and Connections Figure Legend 1 DVD power P3 4 pin and P5 15 pin 2 Disk storage backplane P4 connects to J5 Chapter 1 Sun Ultra 27 Workstation Hardware Features 19 Component Cables and Connections Figure Legend 3 Supplemental power cable labeled PCIand 4 P1 motherboard PWRI connects to PWR1 To Gfx Card or Splitter connects to PCIe card 5 P2motherboard P2 connects to PWR2 Component Cables and Connections LLL LET FIGURE 1 5 Component Cables and Connections 20 Sun Ultra 27 Workstation Service Manual June 2009 Revision A Component Cables and Connections Figure Legend 1 Supplemental power cable for PCIe cards 2 Power supply P1 to MB PWRI 3 Power supply P2 to MB PWR2 4 T O board J1 to MB FPB_Audio 5 System fan to MB SYS_FAN 6 CPU fan to MB CPU_FAN 7 DVDtoMB SATA 0 white 8 I O board J5 to MB FPB_USB 9 I O board J8 to MB 13940 0 and 1394 1 10 I O board J12 to MB FPB_CONN mm 11 SATA 1 to storage backplane HDDO black 12 SATA 2 to storage backplane HDDI blue 13 SATA 3 to storage backplane HDD2 green nA 4 SATA 4 storage backplane HDD3 red Chapter 1 Sun Ultra 27 Workstation Hardware Features 21 22 CHAPTER 2 Troubleshooting This chapter describes troubleshooting pr
57. ibed in the section To Remove the Left Side Access Panel on page 31 Sun Ultra 27 Workstation Service Manual June 2009 Revision A Removing and Installing a PCle2 x16 Card Gently lay the system on its right side on a stable nonslip surface Refer to the service label on the inside of the access panel or the section PCle and PCI Expansion Slots on page 108 to help you choose an empty card slot that is compatible with the card that you are installing Use a 2 screwdriver to remove the back panel slot filler bracket Position the PCle2 x16 card in the selected slot Ensure that the notch in the connector on the motherboard is aligned with the notch in the connector of the card and that the notch in the end of the card engages the retainer see Figure 3 21 FIGURE 3 19 Installing a PCIe Graphics Card Press down on the card until it is completely seated in the slot The card should sit evenly in the connector If you are installing a card or cards that requires supplemental power see Adding Supplemental Power to PCle2 Cards on page 60 Securethe card to the chassis using the retaining screw Chapter3 Maintaining the Workstation 59 Adding Supplemental Power to PCle2 Cards 10 Close the system and prepare for operation using the procedures described in the section Closing the Workstation and Preparing for Operation on page 34 Adding Supplemental Power to PCle2 Cards Note Before adding su
58. ing the side of each tab inward and slightly forward see Figure 3 2 The edge ofthe bezel nearest the tabs moves slightly away from the front ofthe chassis as the ridges holding each tab in place are released Caution The bezel tabs and the chassis hooks might break if you apply too much force or attempt to swing the bezel open Be very careful when pulling the bezel away from the chassis FIGURE 3 2 Removing the Front Bezel Chapter 3 Maintaining the Workstation 33 Closing the Workstation and Preparing for Operation Gently move the bezel slightly to the left and gently pull forward to disengage the three chassis hooks on the right side Remove the bezel and set it aside Closing the Workstation and Preparing for Operation 34 This section describes how to prepare for service and install the left side access panel and the front bezel Close the Workstation and Prepare of Operation Perform the following steps after installing a workstation component Ensure that all the components are removed replaced or installed as described in the removal and replacement procedures Ensure that all cables are secure and do not block the internal airflow or touch components on the motherboard Remove tools and debris from the interior of the workstation Install the front bezel as described in the procedure Install the Front Bezel on page 34 Install the left side access panel as described in Install the Left Si
59. ion on page 30 2 Remove the left side access panel using the procedure detailed in the section Opening the Workstation on page 31 A Caution Some components such as the heatsink can become extremely hot during system operations Allow these components to cool before handling them 3 Turnoffany attached peripherals but do not disconnect the power cables 4 Verify that the internal workstation compartment is free of excessive dust and that the airflow through the interior of the workstation is not blocked by dust foreign material or cables Use forced air to carefully blow dust from the interior ofthe workstation A Caution Liquid sprays can cause shorts and damage to the workstation and its components Do not use liquid sprays to clean the interior of the workstation Chapter 2 Troubleshooting 27 Obtaining Technical Assistance 5 Verify that the internal components such as hard drives PCI cards and DIMMs are fully seated in the connectors and that the sockets are clean If necessary disconnect and connect any connector that appears loose or poorly fitted 6 Verify that all cables inside the system are firmly attached to their appropriate connectors 7 Close the workstation using the procedure described in the section Closing the Workstation and Preparing for Operation on page 34 Obtaining Technical Assistance If the troubleshooting procedures in this chapter fail to solve your problem you can receive add
60. ion related issues Appendix A Sun Ultra 27 Workstation System Specifications 109 Physical Specifications Note The DDR3 interface can support up to six DDR3 1066 DIMMs running at full speed DIMMs must be installed in groups of three except the single DIMM configuration Populate DIMMs according to the supported memory configurations listed in the next section Supported Memory Configurations The following is a list of supported memory configurations for the Sun Ultra 27 workstation workstation Only these configurations are valid One 1 GB DIMM in slot 1 1 GB DIMM only a DIMMs in slots 1 3 5 only black colored slots only All DIMM slots populated Physical Specifications Table A 4 lists the physical specifications for the Sun Ultra 27 workstation TABLEA 4 Sun Ultra27 Workstation Physical Specifications Specification Inches Pounds Metric Width 7 9 in 200 mm Depth 18 5 in 470mm Height 17 1in 435 mm Weight max with packaging 43 7 Ib 19 8 kg Power Specifications The maximum continuous power for the Sun Ultra 27 workstation is 530W Table A 5 Table A 6 and Table A 7 list additional power specifications for the system 110 Sun Ultra 27 Workstation Service Manual June 2009 Revision A Environmental Specifications TABLEA 5 Input Voltage Range Input Voltage Minimum Nominal Maximum Units Range 1 90 115 132 Vrms Range 2 180 230 264 Vrms TABLEA 6 Input Frequency Range
61. is v Installing the Motherboard A Caution Observe proper antistatic precautions when handling a new motherboard Chapter3 Maintaining the Workstation 85 Replacing the Motherboard 86 Remove the new motherboard fromits protective antistatic packaging Position the motherboard so that the back panel 1 0 connectors audio and USB ports are on the upper left Place the motherboard in the chassis on top of the standoffs Slide the motherboard toward the chassis back panel until the I O ports on the upper left side of the motherboard engage the opening in the chassis back panel and the screw holes in the motherboard align with the screw holes in the standoffs The screw holes must align Secure the motherboard to the chassis using the nine Phillips head screws see Figure 3 36 FIGURE 3 36 Installing the Motherboard Connect the system cables to the motherboard Install the system fan using the procedure described in the section Replacing the System Fan on page 69 Sun Ultra 27 Workstation Service Manual June 2009 Revision A Updating the BIOS and Accessing the BIOS Setup Utility 10 11 12 Install the CPU and heat sink using the procedure described in the section Replacing the Heat Sink and CPU on page 78 Install the DIMMs using the procedure described in the section To Install DIMMs on page 55 Install any PCle cards using the procedures described in the sections
62. ition Option 100 10 11 From the Tools and Drivers DVD main menu choose 1 to run the Hardware Diagnostics software The Hardware Diagnostics menu appears From the Hardware Diagnostics main menu choose Immediate Burn In Testing Select Load Burn In Script Do one of the following actions Type noinput tst and press the Enter key Ifyou are using a test you created yourself type d testname tst in the Load Burn In Script field where testname is the name of the test you created Select Perform Burn In Tests to run the script When the tests are complete press the Escape key to exit the Display Results window Select Exit to DOS and press the Enter key At the DOS prompt type the following C gt d Type the following to list the contents of the diagnostic partition D gt dir The noinput j rl log appears To Access the Diagnostic Partition Under Red Hat Linux Remove the Tools and Drivers DVD from the DVD drive Reboot the workstation and start the Red Hat Linux OS Log in as superuser Sun Ultra 27 Workstation Service Manual June 2009 Revision A Create Diagnostic Partition Option 10 To determine whether your diagnostic partition is configured to be mounted type the following command ls diagpart m fthiscommand does not list the log files created by the hardware diagnostics software then the OS was not configured to mount the diagnostic partition Continue to Step 5 fthe
63. itional technical support at the Sun web sites and telephone numbers listed in Table 2 2 TABLE 2 2 Sun Web Sites and Telephone Numbers Workstation Documents and Support Resources PDF and HTML files for all the current Sun Ultra 27 workstation documents Solaris OS and other software documents This web site has full search capabilities Discussion and troubleshooting forums Support diagnostic tools and alerts for all Sun products Links to software patches Lists some system specifications troubleshooting and maintenance information and other tools Sun service program phone numbers International telephone numbers for Sun service support Warranty and contract support contacts Links to other service tools Warranties for every Sun product URL or Telephone Number http docs sun com app docs prod ultra work l en http docs sun com documentation http supportforum sun com http www sun com bigadmin http www sunsolve sun com handbook pub 1 800 872 4786 1 800 USA 4Sun Select Option 1 http www sun com service contacting solution html http www sun com service warrantiescontracts index html http www sun com service support warranty 28 Sun Ultra 27 Workstation Service Manual June 2009 Revision A CHAPTER 3 Maintaining the Workstation This chapter provides instructions on how to prepare the workstation for service and add replace and configure components The followi
64. move the left side access panel using the procedure described in the section To Remove the Left Side Access Panel on page 31 Gently lay the system on its right side on a stable nonslip surface Remove any cables connected to the card Note Some graphics cards require supplemental power which is supplied by connecting an auxiliary power cable directly from the power supply to the card If necessary disconnect the supplemental power connector from the card Use a 2 screwdriver to remove the card retaining screw Pull gently upward on the card while pressing the release latch see Figure 3 18 This combined action releases the card allowing you to remove it from the workstation Chapter3 Maintaining the Workstation 57 Removing and Installing a PCle2 x16 Card 58 10 FIGURE3 18 Removing a PCle Graphics Card If you are replacing the card see To Install a PCle2 x16 Card on page 58 Install the back panel slot filler using the retaining screw Close the workstation and prepare for operation using the procedures in the section Closing the Workstation and Preparing for Operation on page 34 To Install a PCle2 x16 Card Note See PCIe and PCI Expansion Slots on page 108 for PCIe slot locations and specifications Power off the workstation using the procedure described in the section To Power Off the Workstation on page 30 Remove the left side access panel using the procedure descr
65. n Ultra 27 workstation HD cage The metal assembly that holds the system HDs The rails on the HDs fit into guides on the HD cage The HD cage is not replaceable nor is it removed during maintenance procedures Storage backplane The storage backplane is located beneath the HD cage When correctly inserted into the HD cage the HD makes contact with the connectors on the storage backplane The storage backplane also has cables linking it to the power supply and to storage device connectors on the motherboard Hard drive assembly Installed HDs the HD cage and the storage backplane Chapter3 Maintaining the Workstation 37 Removing and Installing a Hard Drive 38 v To Remove a Hard Drive Note The Sun Ultra 27 workstation accommodates up to four HDs If you are not removing an existing hard drive proceed to To Install a Hard Drive on page 40 Power off the workstation as described in section To Power Off the Workstation on page 30 Remove the side access panel as described in section To Remove the Left Side Access Panel on page 31 Gently lay the system onits right side on a stable nonslip surface Locate the HD to be removed Push the plastic latch in the direction of the engraved arrow away from the metal locking handle until the HD handle pops out see Figure 3 5 Sun Ultra 27 Workstation Service Manual June 2009 Revision A Removing and Installing a Hard Drive FIGURE 3 5 Remo
66. ng sections are included in this chapter Preparing the Workstation for Service and Operation Powering the Workstation On and Off on page 30 Observing Electrostatic Discharge ESD Precautions on page 31 Required Tools and Supplies on page 31 Opening the Workstation on page 31 Closing the Workstation and Preparing for Operation on page 34 Component FRU and CRU List on page 36 Removal and Replacement Procedures Removing and Installing a Hard Drive on page 37 Converting From SATA to SAS on page 42 Replacing the Storage Backplane on page 44 Replacing the DVD Drive on page 50 Removing and Installing DIMMs on page 53 Removing and Installing a PCIe2 x16 Card on page 56 Adding Supplemental Power to PCIe2 Cards on page 60 Removing and Installing PCIe Cards on page 64 Replacing the System Battery on page 67 Replacing the System Fan on page 69 Replacing the Power Supply on page 72 Replacing the I O Board Assembly on page 75 Replacing the System Cables on page 77 Replacing the Heat Sink and CPU on page 78 Replacing the Motherboard on page 84 Updating the BIOS and Accessing the BIOS Setup Utility on page 87 c ec 29 Powering the Workstation On and Off Powering the Workstation On and Off 30 This section describes the correct procedures for powering the workstation on and off To Power On the Wo
67. nstall a second HD in HDI the second slot You can install up to four HDs The third and fourth HD slots are designated as HD2 and HD3 respectively Align the HD so the drive is centered with the slot numbering on the HD cage Be sure that the labeled side of the HD faces upward and the handle hinge is on the left Slide the HD into the HD cage until the metal locking handle begins to close Note Press on the plastic parts on either side of the metal locking handle to ensure that the handle engages the HD cage Press the metal locking handle closed until it locks the HD into the HD cage When correctly installed the hard drive connector seats firmly into the storage backplane connector Inspect the hard drive assembly to verify the following items The metal locking handle is fully closed The HDis seated in the backplane connector Chapter 3 Maintaining the Workstation 41 Converting From SATA to SAS Close the workstation using the procedure in the section Closing the Workstation and Preparing for Operation on page 34 Converting From SATA to SAS 42 v Tolnstall SAS Card Components To replace the SATA drives with SAS drives use the following procedure You will need to order a SAS installation kit that includes a SAS PCIe card and SAS HDs Power off the system using the procedure described in the section To Power Off the Workstation on page 30 Remove the left side access panel see To Remove t
68. o flash the BIOS option 2 Respond to the prompts and then wait until the BIOS update is complete Access the BIOS Setup utility using the procedure described in the section Updating the BIOS and Accessing the BIOS Setup Utility on page 87 When the workstation reboots remove the Tools and Drivers DVD from the DVD drive To Access the BIOS Setup Utility The BIOS Setup utility enables you to customize the workstation for your local environment Access the BIOS Setup utility after the following situations Caution Be careful when making changes to the system BIOS as some changes can cause your system to malfunction Performing a BIOS update Adding or removing a system component Replacing the system battery Reboot the system Watch the monitor for the prompt to press the F2 key to access the BIOS When the BIOS access prompt appears press the F2 key The BIOS Setup screen appears Use the arrow keys to access the various screens Press the F10 key to save changes and exit or the Esc key to exit without saving The system reboots Sun Ultra 27 Workstation Service Manual June 2009 Revision A gt CHAPTER 4 Running Diagnostics The Pc Check diagnostics software detects and tests motherboard components ports slots and installed components on the Sun Ultra 27 workstation Pc Check is included on the Sun Ultra 27 workstation Tools and Drivers DVD If you encounter a hardware related error message
69. ocedures provides contact information for obtaining technical assistance and contains the following sections Performing an External Visual Inspection of the Workstation on page 23 Assessing the Issue on page 24 Troubleshooting the Issue on page 24 Performing an Internal Visual Inspection on page 27 Obtaining Technical Assistance on page 28 Performing an External Visual Inspection of the Workstation Improperly set controls and loose or improperly connected cables are common causes of problems with hardware components When investigating a system problem first perform an external visual inspection of the workstation Check all external switches controls and cable connections v To Perform an External Visual Inspection 1 Power off the workstation using the power off procedures described in the section To Power Off the Workstation on page 30 2 Power off any attached peripherals 3 Verify that all power cables are properly connected to the workstation the monitor and the workstation peripherals 4 Inspect connections from the workstation to any attached devices including network cables keyboard monitor and mouse 23 Assessing the Issue 5 Reset and tighten any loose connectors 6 Power onthe workstation Assessing the Issue Troubleshooting begins with assessing the issue and attempting to discover the factors that might contribute to the current situation Assess
70. of the keyboard Verify that the mouse and keyboard cables are connected to the onboard USB 2 0 connectors on the workstation Verify that the workstation is powered on and that the front Power LED is illuminated Hung or frozen workstation no response from mouse or keyboard or any application Are the keyboard and mouse Type 7 Verify the model on the underside of the keyboard and replace if necessary Try to access your system from a different workstation on the network 1 2 3 From a terminal window enter ping hostname Ifthere is no response remotely log in from another system using telnet or rlogin and ping the system again Attempt to kill processes until the system responds Ifthe above procedures do not work l Pressthe Power button to power offthe system 2 Wait 20 to 30 seconds and power on the system There is no video display Check the following on the monitor screen Is the monitor power cord connected to the power outlet Does the wall outlet have power Test it by connecting another device Is the video card seated correctly in its connector m Are the internal cables properly connected to the video card m Does the monitor work when connected to another system Ifyou have another monitor does it work when connected to the original system Verify that the BIOS settings are correct L Try to access your system from a different workstation on the network 1 Fromaterminal
71. omponents Replacing the Storage Backplane eet eR Ucet ren tede ite gestes V To Replace the Storage Backplane Replacing the DVD DEVE cetnseisiiiesi exea tres eei dede tesis ed iE Doa ee P HUE E nement Y To Remove the DVD Drive siennes e eee eU de eee emmener Yo lns te DVO DIVO zeiten a itur N Removing and Installing DIMMs b To Remove DIMMS su urines Memory Population Rules 5 220 Supported Memory Configurations ses 55 V To Install DIMMs Removing and Installing a PCle2 x16 Card 2 nn tete mettendo dns 56 Y To Removea PCIe2 x16 Card ce e rette te re tree trees 57 V Tolnstall aPCle2 x16 Card nine ne annee Adding Supplemental Power to PCIe2 Cards V To Add Supplemental Power to a Single PCIe2 Card V To Add Supplemental Power to Two PCIe2 Cards Using the Splitter Cable 61 V To Add Supplemental Power to a Single PCIe2 Card Using the 8 Pin Adapter Cable 62 Removing and Installing PCIe Cards Y TO Removed Ce Cardin eto T V To Install a PCIe Card E Replacing the System Battery csiassssaicesassiocasassesseccasasseiseceisticcsnachdsessossopsbensassuedsvenindeadtesoesssseasesecnsscnsasa V To Replace the System Battery Replacing the System Fai ttti te tiere nte ea UR Geek hn d ek n ie mines Wro R placethe System Pan vc desit isi sienne Replacing the Power Supply airiran e e o dB Re RR FU RR oe den es V To Replace the Power Supply Sun Ultra 2
72. on Three 1333 MHz DIMMs will run at 1333 MHz Six 1333 MHz DIMMs will run at 1066 MHz Populate DIMMs according to the supported memory configurations listed in the following section Sun Ultra 27 Workstation Service Manual June 2009 Revision A Removing and Installing DIMMs Before You Begin Supported Memory Configurations The following is a list of supported memory configurations for the Sun Ultra 27 workstation Only these configurations in combination the supported DIMMs are valid One DIMM inslot 1 a DIMMsin slots 1 3 5 only black colored slots only All DIMM slots populated To Install DIMMs This procedure describes the correct procedure for installing DIMMs Review the following sections Memory Population Rules on page 54 Supported Memory Configurations on page 55 Power off the workstation using the procedure described in the section To Power Off the Workstation on page 30 Remove the left side access panel using the procedure described in the section To Remove the Left Side Access Panel on page 31 Gently lay the system on its right side on a stable nonslip surface Identify the location into which you will install a DIMM Ensure that the locking tabs are rotated to the open position Align the DIMM with the proper slot Note Be sure to align the notch in the DIMM with the notch in the connector Press both ends of the DIMM downward into the slot until bot
73. on A Opening the Workstation Note After powering off the workstation wait at least 10 seconds before powering on the workstation again Observing Electrostatic Discharge ESD Precautions Electrostatic discharge ESD can damage your processor disk drives expansion boards and other components Always observe the following precautions before you install a system component Do not remove a component from its protective packaging until you are ready to install it Wear a wrist strap and attach it to the system chassis ground or to any metal part of the system before handling components or working in the interior compartment of the workstation Turn off the power switch on the back of the chassis Required Tools and Supplies These are the basic tools required for the procedures listed in this chapter No 2 Phillips screwdriver No 2 Long Phillips screwdriver longer than 6 inches Flathead screwdriver Antistatic wrist strap shipped with every CRU Antistatic mat Opening the Workstation This section describes how to open and close the workstation by removing and installing the left side access panel and the front bezel Caution Do not operate the workstation for more than 10 minutes when the left side access panelis removed Improper cooling air flow might damage the system s components v ToRemove the Left Side Access Panel Before you remove replace or install any components perform the following step
74. orkstation Note The 6 pin splitter cable might be installed on the 6 pin auxiliary power cable Locate the 6 pin auxiliary power supply cable with the connector labeled To GFX Card or Splitter and release the cable from the cable retainer Chapter 3 Maintaining the Workstation 61 Adding Supplemental Power to PCle2 Cards 2 Ifnecessary connect the 6 pin splitter cable to the 6 pin auxiliary power supply cable To Gfx Card Or Splitter 3 Connect the 6 pin connectors of the splitter cable to the 6 pin connectors on the PCle2 cards 4 Secure the cable in the cable retainer v To Add Supplemental Power to a Single PCle2 Card Using the 8 Pin Adapter Cable Use this procedure to add supplemental power to a single PCIe2 card that requires the use ofthe 8 pin adapter cable for example Nvidia Quad FX5800 Before You Begin You must have the auxiliary 8 pin to 6 pin adapter cable that was shipped with your workstation 62 Sun Ultra 27 Workstation Service Manual June 2009 Revision A Adding Supplemental Power to PCle2 Cards 1 Locatethe 6 pin auxiliary power supply cable with the connector labeled To GFX Card or Splitter and release the cable from the cable retainer 2 Ifthe splitter cable is attached to the connector remove and retain the splitter 3 Attach the 6 pin connector on the adapter cable to the 6 pin power supply cable 4 Attach the 8 pin connector on the adapter cable to the 8 pin connector on the PCle2 c
75. paring for Operation on page 34 Replacing the System Battery The battery specifications for the Sun Ultra 27 workstation are shown in Table 3 2 TABLE3 2 Battery Specifications Specification Value Voltage 3 VDC Type CR 2032 Chapter 3 Maintaining the Workstation 67 Replacing the System Battery v ToReplacethe System Battery A Caution Removal of the system battery erases all system specific information saved in the CMOS Do not remove a good system battery without first recording system information 1 Power off the workstation using the procedure described in the section To Power Off the Workstation on page 30 2 Remove the left side access panel using the procedure described in the section To Remove the Left Side Access Panel on page 31 3 Use the tip of a stylus or screwdriver to lift and quickly release the battery retaining latch This action causes the battery to eject from the battery holder a B M M w a a aly a FIGURE 3 22 Removing the System Battery 4 Press the new battery with the positive sign facing up into the battery holder see Figure 3 23 68 Sun Ultra 27 Workstation Service Manual June 2009 Revision A Replacing the System Fan FIGURE 3 23 Installing the System Battery Close the workstation and prepare for operation using the procedures described in the section Closing the Workstation and Preparing for Operation on page 34
76. pection nn 23 CC PACHESU Cms 24 Troubleshooting the ISSUE i5 rtis tshirt aissis het hee tees ioi asiata 24 Performing an Internal Visual Inspection trei ert rrt e rtc eda dine 27 V To Perform an Internal Visual Inspection nn 27 Obtaining Technical Assistance o eee cete ate nn de 28 Maintaining the Workstation essere tnter tnnt nens 29 Powering the Workstation On and Off idees 30 V To Power Omthe Workstation c2 dete eden doe e d ed E e dien 30 Y To Power Off the Workstation 3 ecrire eene disses ied da dedica ieu 30 Observing Electrostatic Discharge ESD Precautions sse 31 Required Tools and Supplies Opening the Workstation nei tete rdi e eU eie E IERI Ue Ure Ie EE IERI V To Remove the Left Side Access Panel sentent tentent 31 Y To Remove the Front Bezel 4 eoe eater edi tide qr tdi Ue E stains 33 Contents Closing the Workstation and Preparing for Operation ss 34 V Close the Workstation and Prepare of Operation sun 34 V Install the Front Bezel 5 5 nd nent RL UG Ge Mines 34 V Installthe Left Side Access Panels ann ioo nn Anna 35 Component FRU and GRU Listes 36 Removing and Installing a Hard Drive entere denses 37 Y lo Removed Hard DEIV ordeo itd ite te E Dresd ee St ee ie e eee eta 38 Wrodnstalla Hard Drive ose ane e eee e e efie Gener desee 40 Converting From SATA toS AS au eese adt red ee is aeree XA deer g eeu e en dc XR I V To Install SAS Card C
77. pplemental power to PCIe2 cards review PCIe and PCIe2 slot and power specifications see PCIe and PCI Expansion Slots on page 108 This section contains the following procedures for adding supplemental power to PCIe2 cards in single and dual card configurations To Add Supplemental Power to a Single PCIe2 Card on page 60 To Add Supplemental Power to Two PCIe2 Cards Using the Splitter Cable on page 61 To Add Supplemental Power to a Single PCIe2 Card Using the 8 Pin Adapter Cable on page 62 v ToAddSupplemental Power to a Single PCle2 Card Use this procedure to add supplemental power to a single PCIe2 card for example Nvidia Quad FX3800 1 Locate the 6 pin auxiliary power supply cable with the connector labeled To GFX Card or Splitter and release the cable from the cable retainer 2 Ifthe splitter cable is attached to the connector remove and retain the splitter 60 Sun Ultra 27 Workstation Service Manual June 2009 Revision A Adding Supplemental Power to PCle2 Cards Before You Begin To Gfx Card Or Splitter Connect the 6 pin power supply connector to the six pin connector on the PCle2 card Secure the cable in the cable retainer To Add Supplemental Power to Two PCle2 Cards Using the Splitter Cable Use this procedure to add supplemental power to two PCle2 cards for example two Nvidia Quad FX3800 cards You must have the auxiliary 6 pin splitter cable that was shipped with your w
78. rd and mouse followed by a port and interface swap optional 3 Reset keyboard for Winbond 977 series Super I O chips Reserved Reserved Reserved 114 Sun Ultra 27 Workstation Service Manual June 2009 Revision A BIOS POST Code Checkpoints TABLEB 1 BIOS Port 80 POST Code Checkpoints Continued Post Code Description 24 Test F000h segment shadow to see whether it is read writable or not If test fails keep beeping the speaker 2A Reserved 2C Autodetect flash type to load appropriate flash R W codes into the runtime area in F000 for ESCD amp DMI support 2E Reserved 31 Use walking las algorithm to check out interface in CMOS circuitry Also set real time clock power status and then check for override 33 Reserved 37 Program chipset default values into chipset Chipset default values are MODBINable by OEM customers 38 Reserved 39 Initial onboard clock generator if Early_Init_Onboard_Generator is defined See also POST 26h 3A Reserved 3B Detect CPU information including brand SMI type Cyrix or Intel and CPU level 586 or 686 3C Reserved 40 Reserved 52 Initial interrupts vector table All hardware interrupts are directed to SPURIOUS_INT_HDLR and software interrupts to SPURIOUS_soft_HDLR 60 Reserved 75 Initial EARLY PM INIT switch 78 Reserved 7C Load keyboard matrix notebook platform 84 Reserved 85 HPM initialization notebook platform 87 Reserved Appendix B
79. rkstation Turn on the power to the monitor and to all external devices Turn the power switch on the rear of the workstation to the On position Press and release the power switch on the front panel After several seconds verify that the Platform Power LED next to the power switch is lit The Platform Power LED lights after the workstation begins the internal booting process To Power Off the Workstation Save your data and close any open applications Read the following power off options and use one of the options to turn off the workstation In most cases this initiates an orderly shutdown of the operating system and shuts off the workstation power Power off the workstation by using the operating system shutdown command or menu option Ifthe first option does not shut off the workstation power press and hold the power button for approximately four seconds This option shuts down the power to the workstation but does not initiate an orderly shutdown of the operating system This option might result in data loss Ifthe preceding options do not power off the workstation turn the power switch on the back panel to the off 0 position Caution Potential data loss if the power is turned off using the back panel power switch Ensure that you have saved your data and closed any open applications before powering off the system using the back panel power switch Sun Ultra 27 Workstation Service Manual June 2009 Revisi
80. rnet NIC fiber 107 PCle and PCI Expansion Slots TABLEA 1 Sun Ultra 27 Workstation Components Continued Component Description Supported video cards m Nvidia Quadro FX5800 graphics accelerator card m Nvidia Quadro FX3800 graphics accelerator card m Nvidia Quadro FX1800 graphics accelerator card m Nvidia Quadro FX380 graphics accelerator card DVI VGA adapter cable Supported storage HBA LSI Logic 3041EA port internal only SAS adapter PCIeI O and PCI I O Two PCIe2 5 0 GT sec x16 slots m OnePCIe2 5 0 GT sec x4 slot m One PCIe 2 5 GT sec x1 slot m One PCIe 2 5 GT sec x4 slot m One PCI 33 MHz 32 bit slot Other I O Eight USB 2 0 ports two on front four on back and two internal m Five audio ports mic and headphone on front line in line out and mic on back Two IEEE 1394 connectors on the front panel PCle and PCI Expansion Slots Table A 2 lists the characteristics of the available PCIe and PCI expansion slots TABLEA 2 Expansion Slots Slot Type Size Max Width Max Power Load Length HeightDescription Position N A Cover plate no slot N A N A N A N A N A N A 0 PCIe2 x16 x16 225W 75W 3 4 Full For supported Top 5 0 GT sec 150 W ext graphics accelerator card secondary 1 PCIe2 5 0 GT sec x8 x4 25 W 3 4 Full Not for graphics Second accelerators For PCIe expansion cards such as NIC Combined with slot 2 Tf slot not occupied by video card in slot PCIe0 108 S
81. rogress through these interactive tests Tip Each of these scripts tests the operating status of your entire system If you want to test only a certain percentage of your system s hard drives see To Test Hard Drives on page 94 for information about how to change the test options Chapter 4 Running Diagnostics 95 Immediate Burn In Testing TABLE4 4 Continuous Burn In Testing Options When you select the Immediate Burn In Testing menu option the Continuous Burn In Testing window appears The window includes the list of options shown in Table 4 4 for running the tests When a quick tst noinput tst or full tst script is loaded the defaults indicated in the third column are automatically loaded Option Default General Default Using quick tst noinput tst or full tst Script All Possible Choices Pass Control Duration Script File Report File Journal File Journal Options Pause on Error Screen Display POST Card Beep Codes Maximum Fails Overall Time Overall Passes Individual Passes Overall Passes or Overall Time 01 00 1 Type any number to choose the time duration of the test N A quick tst noinput tst or quick tst noinput tst or full tst full tst None None User defined None D noinput jrl D quick jrl or User defined D full jrt Failed Tests All Tests Absent Devices and Test Failed Tests All Tests Absent Summary Devices and Test Summary N N YorN Control Panel Control Panel
82. ront panel view 15 16 IEEE 1394 78 108 installation bezel removal 33 34 34 35 opening the workstation 31 34 postinstallation instructions 34 preinstallation instructions 31 32 removing access panel 35 36 118 Sun Ultra 27 Workstation Service Manual M maintenance procedures access panel installation 35 36 bezel installation 34 35 bezel removal 33 34 postinstallation precautions 34 preinstallation instructions 31 32 required tools and supplies 31 memory See DIMMs motherboard installing 85 87 replacing 84 87 87 0 opening the workstation 31 34 P PCI slot specifications 108 PCI adding and removing cards 64 67 PCIe2 adding and removing cards 56 60 adding supplementary power 60 63 physical specifications size and weight 110 power supply power specifications 110 111 powering on and off 30 31 precautions for installation ESD 31 R replacing battery 67 69 DIMMs 53 56 graphics card 56 60 60 heatsink and CPU 78 84 I O board assembly 75 77 motherboard 84 87 87 PClecards 56 60 system cables 77 78 system fan 69 72 required tools and supplies 31 June 2009 Revision A Index S SATA converting to SAS 42 44 replacing 78 splitter cable 61 support obtaining 28 system specifications environmental 111 expansion slots PCIslots 108 key components 107 physical 110 power 110 T technicalassistance 28 U updating BIOS 87 88 USB 78 V visual inspection
83. rrupt Test Keyboard Controller Tests PCI Bus Tests and CMOS RAM Clock Tests This section shows the following tests conducted against the various types of memory Inversion Test Tree Progressive Inv Test Chaotic Addressing Test and Block Rotation Test This section shows the following tests conducted against the input device Verify Device Keyboard Repeat and Keyboard LEDs This section shows the following tests conducted against the mouse Buttons Ballistics Text Mode Positioning Text Mode Area Redefine Graphics Mode Positions Graphics Area Redefine and Graphics Cursor Redefine This section shows the following tests conducted against the video Color Purity Test True Color Test Alignment Test LCD Test and Test Cord Test This section shows the following tests conducted against the multimedia components Internal Speaker Test FM Synthesizer Test PCM Sample Test CD DVD Drive Read Test CD DVD Transfer KB Sec CD DVD Transfer Rating CD DVD Drive Seek Test CD DVD Seek Time ms CD DVD Test Disk Read and CD DVD Tray Test N A This section shows the following tests conducted against the hard disk Read Test Read Verify Test Non Destructive Write Test Destructive Write Test Mechanics Stress Test and Internal Cache Test This section shows the following tests conducted against the USB Controller Tests and Functional Tests The compare test is used to determine the machine ID for the system This test is not
84. rs network administrators or service technicians who have knowledge ofworkstation hardware and software Typographic Conventions Typeface Meaning Examples AaBbCc123 The names of commands files and Edit your login file directories onscreen computer output P P Use ls a to list all files 96 You have mail AaBbCc123 What you type when contrasted with 96 su onscreen computer output P P Password AaBbCc123 Book titles new words or terms wordsto Read Chapter 6 in the Users Guide be emphasized Replace command line These are called class options variables with real names or values You must be superuser to do this To delete a file type rm filename The settings on your browser might differ from these settings Related Documentation The document set for the Sun Ultra 27 workstation is described in the Where to Find Sun Ultra 27 WorkstationDocumentation sheet that is packed with your system All documents are posted at http docs sun com app docs prod ultra work hic Translated versions of some ofthese documents are available Select a language from the drop down list and navigate to the Sun Ultra 27 workstation document collection using the Preface Workstations category link Available translations for the Sun Sun Ultra 27 workstation include Simplified Chinese Traditional Chinese French Japanese Korean Spanish Italian and German English documentation is revised more frequently
85. s 1 Observe the ESD procedures described in the section Observing Electrostatic Discharge ESD Precautions on page 31 Chapter 3 Maintaining the Workstation 31 Opening the Workstation 2 Power off the workstation using the procedure described in section To Power Off the Workstation on page 30 3 Turn the power switch on the back of the chassis to the Off position 0 A Caution Failure to properly turn off the system before you start installing components can cause serious component damage 4 To maintain system grounding do not unplug the AC power cord from the back of the system unless the specific procedure instructs you to unplug it 5 Power off all peripherals connected to the workstation 6 Loosen the two captive thumbscrews located on the rear edge of the left side access panel see Figure 3 1 FIGURE 3 1 Removing the Side Access Panel 7 Slide the access panel approximately 1 5 cm toward the back of the workstation 8 Tilt the top edge of the panel out then lift the panel upward 9 Setthe panel aside 32 Sun Ultra 27 Workstation Service Manual June 2009 Revision A Opening the Workstation v ToRemovethe Front Bezel Note Do not remove the front bezel unless removal is required to perform a maintenance procedure 1 Perform the steps described in the section To Remove the Left Side Access Panel on page 31 2 Unlatch the three left side bezel tabs by gently press
86. s It states Your primary hard disk is not partitioned Would you like to partition it now Select Yes and press the Enter key A window appears stating Partitioning complete Your machine will now be restarted Ifthe first bootable disk is not clear of partitions a window appears stating that the software is unable to create a hardware diagnostic partition because there are already partitions on the disk If this happens repeat this procedure after you remove the partitions as described in the section To Erase the Currently Installed OS in Sun Ultra 27 Workstation Linux and Solaris Operating System Installation Guide or in the section Chapter 4 Preparing Disks for the Operating System in Sun Ultra 27 Workstation Windows Operating System Installation Guide Press the Enter key to reboot your workstation To Create a Log File on the Diagnostic Partition All the scripts that are loadable with the hardware diagnostics software are predefined with logging to the diagnostic partition enabled The names of log files correspond to the name of the script For example a script named noinput tst creates a log file named noinput jr The following instructions show an example of how to create and access a log file on the diagnostic partition for the noinput tst script Insert the Tools and Drivers DVD into the DVD drive Reboot the workstation Chapter 4 Running Diagnostics 99 Create Diagnostic Part
87. s right side on a stable nonslip surface Identify the location from which you will remove a DIMM To remove a DIMM press down on the ejector levers at both ends of the DIMM socket see Figure 3 16 This action ejects the DIMM from the socket Chapter 3 Maintaining the Workstation 53 Removing and Installing DIMMs 54 FIGURE 3 16 Removing a DIMM Lift the DIMM and set it aside on an antistatic surface Choose the next step m Ifyou are installing a new DIMM see the next section To Install DIMMs on page 55 m Ifyou are finished close the workstation and prepare it for operation using the procedures described in the section Closing the Workstation and Preparing for Operation on page 34 Memory Population Rules The workstation contains six DIMM slots divided into three channels two slots per channel The slots are color coded three blue and three black and are numbered from DIMM 0 closest to the CPU to DIMM 5 farthest from the CPU Populate the slots according to the following rules The workstation requires DDR3 1066 1333 unbuffered ECC DIMMs Supported sizes and frequencies 1 GB and 2 GB 1066 MHz and 1333 MHz DIMMs see the Sun Ultra 27 Workstation Product Notes for supported hardware and other workstation related issues Note The DDR3 interface can support up to six DDR3 1066 DIMMs running at full speed DIMMs must be installed in groups of three except the single DIMM configurati
88. se Deferred Burn In Testing The top portion ofthe window lists the options described in Table 4 4 and the bottom portion ofthe window lists the following Burn In menu options Load Burnin Script Type one of the following quick tst noinput tst or full tst If you created and saved your own script type d testname tst where testname is the name that you created Save Burn In Script To save a Burn In script that you created type d testname tst where testname is the name of the script that you created Chapter 4 Running Diagnostics 97 Create Diagnostic Partition Option m Change Options Opens the Burn In Options menu which enables you to modify the various options listed in Table 4 4 for the currently loaded test script Select Tests Opens a listing of all of the possible types of tests available for you to run for the currently loaded test script Create Diagnostic Partition Option 98 The diagnostic partition is preinstalled on the Sun Ultra 27 workstation You need to reinstall the diagnostic partition only if you reformatted your hard drive Using the Erase Primary Boot Hard Disk utility on the Tools and Drivers DVD preserves the diagnostic partition see the Sun Ultra 27 Workstation Linux and Solaris Operating System Installation Guide The Create Diagnostic Partition option installs a diagnostic partition on the first bootable disk seen by the workstation The first bootable disk is on the primar
89. station Service Manual June 2009 Revision A Preface Safety Information Read the following documents for safety information Important Safety Information for Sun Hardware Systems a Sun Ultra 27 Workstation Safety and Compliance Guide Change History The following changes have been made to this document May 2009 Illustrations were added to the section Adding Supplemental Power to PCIe2 cards in Chapter 3 July 2009 Updated illustrations were added to chapters 1 and 3 Sun Welcomes Your Comments Sun is interested in improving its documentation and welcomes your comments and suggestions You can submit your comments at http www sun com hwdocs feedback Please include the following title and part number with your feedback Sun Ultra 27 Workstation Installation Guide 820 6776 11 14 gt CHAPTER 1 Sun Ultra 27 Workstation Hardware Features This chapter provides an overview of the Sun Ultra 27 workstation hardware features and includes the following sections Front Panel on page 15 Back Panel on page 16 Internal Components and Cables on page 18 Power Supply Cables and Connections on page 19 Component Cables and Connections on page 20 Front Panel Back Panel QD m moss FIGURE 1 1 FrontPanel Figure Legend 1 Power button Power LED 3 1394 ports 2 USB 2 0 ports 2 5 Microphone in jack Headphone out jack
90. stic testing the errors are written to the error log You can examine the error log using the View Error Log option As well as choosing any of these tests you can also define several test parameters You can change the parameters within the Test Settings option table gives the options within Test Settings Immediate Burn In Testing The Immediate Burn In Testing option enables you to run Burn In test scripts on your workstation Three scripts are provided for testing your system m quick tst This script performs a non detailed test of all hardware components including those components that require user input as well as a more in depth memory test You must interact with the Pc Check software to progress through these interactive tests These interactive tests cannot be run unattended and do not contain any timeout facilities The interactive tests will wait until you provide the correct input m noinput tst The script performs a non detailed test of most hardware components excluding those components that require user input keyboard mouse sound video This test does not require user input full tst This script performs the most detailed and comprehensive test on all hardware components including those components that require user input This script contains a more in depth memory test than quick tst as well as external port tests which might require loopback connectors You must interact with the test utility to p
91. the issue by collecting some basic information Answer the following questions to determine contributing factors What events occurred prior to the failure Was any hardware or software modified or installed Was the workstation recently installed or moved How long has the workstation exhibited symptoms What is the duration or frequency of the problem Troubleshooting the Issue After you assess the issue use the information in combination with the following table to troubleshoot Possible solutions are listed for each problem If the solutions listed here do not fix the problem run the appropriate diagnostic test see Chapter 4 Running Diagnostics and note your current configuration and environment TABLE2 1 Troubleshooting Problem and Solution Table Problem Possible Solution Workstation does not Isthe Power LED illuminated on the front ofthe system Ensure that the power on when the front power cord is connected to the system and to a grounded power receptacle panel Power button is pressed Does the wall outlet have power Test by connecting another device Does the system beep when the system is powered on The system beeps when no keyboard or a malfunctioning keyboard is plugged in Does the monitor sync within 5 minutes after the power on An amber or flashing LED on the monitor indicates that the monitor is not in sync Is the monitor connected to the onboard video connector or PCI Express video
92. un Ultra 27 Workstation Service Manual June 2009 Revision A Memory Rules and Supported Configurations TABLE A 2 Expansion Slots Continued Slot Type Size Max Width Max Power Load Length HeightDescription Position 2 PCIe2 5 0 GT sec x16 x16 225W 75W Full Full For supported Third debut graphics 150 W ext graphics accelerator card primary output 3 PCIe 2 5 GT sec xl xl 25W Full Full Not for graphics cards Fourth For PCIe expansion cards such as NIC 4 PCI 32 bit 25W Full Full For32 bitPCIcards Fifth 5 PCIe 2 5 GT sec x8 x4 25W Full Full Not for graphics cards Sixth For PCle expansion cards such as NIC 3 Combined with slot 0 Tf slot not occupied by video card in slot PCIe2 Additional Ports TABLEA 3 Maximum Power Load of Additional Ports Port Maximum Power Load USB 2 5 W each 1394 18 W each Memory Rules and Supported Configurations The workstation contains six DIMM slots divided into three channels two slots per channel The slots are color coded three blue and three black and are numbered from DIMM 0 closest to the CPU to DIMM 5 farthest from the CPU Memory Population Rules Populate the slots according to the following rules The workstation requires DDR3 1066 1333 unbuffered ECC DIMMs Supported sizes and frequencies 1 GB and 2 GB 1066 MHz and 1333 MHz DIMMs see the Sun Ultra 27 Workstation Product Notes for supported hardware and other workstat
93. untries Products bearing SPARC trademarks are based upon an architecture developed by Sun Microsystems Inc Intel is a trademark or registered trademark of Intel Corporation or its subsidiaries in the United States and other countries Intel Inside is a trademark or registered trademark of Intel Corporation or its subsidiaries in the United States and other countries The OPEN LOOK and Sun Graphical User Interface was developed by Sun Microsystems Inc for its users and licensees Sun acknowledges the pioneering efforts of Xerox in researching and developing the concept of visual or graphical user interfaces for the computer industry Sun holds a non exclusive license from Xerox to the Xerox Graphical User Interface which license also covers Sun s licensees who implement OPEN LOOK GUIs and otherwise comply with Sun s written license agreements Products covered by and information contained in this publication are controlled by U S Export Control laws and may be subject to the export or import laws in other countries Nuclear missile chemical or biological weapons or nuclear maritime end uses or end users whether direct or indirect are strictly prohibited Export or reexport to countries subject to U S embargo or to entities identified on U S export exclusion lists including but not limited to the denied persons and specially designated nationals lists is strictly prohibited DOCUMENTATION IS PROVIDED AS IS AND ALL EXPRESS OR IMPLIED CON
94. ving Hard Drive Grasp the HD handle and pull straight out to remove the HD from the system Set the HD on an antistatic surface Choose your next step Ifyou removed a hard drive and want to replace it see the procedure To Install a Hard Drive on page 40 Chapter 3 Maintaining the Workstation 39 Removing and Installing a Hard Drive 40 m If you removed a hard drive and are not replacing it at this time close the workstation as described in the section Closing the Workstation and Preparing for Operation on page 34 To Install a Hard Drive Power off the workstation using procedures in section To Power Off the Workstation on page 30 Remove the side access panel as described in section To Remove the Left Side Access Panel on page 31 Gently lay the system on its right side on a stable nonslip surface If you are replacing a hard drive see To Remove a Hard Drive on page 38 Remove the new HD from its antistatic packaging Caution Handle the HD with care Dropping or jarring the HD can cause damage Push the plastic latch in the direction of the engraved arrow away from the metal handle until the HD handle pops out Sun Ultra 27 Workstation Service Manual June 2009 Revision A Removing and Installing a Hard Drive 10 11 SUL FIGURE3 6 Installing a Hard Drive Locate the HD assembly and HD cage guides You must install a boot drive in HDO the top slot I
95. y or master storage for example SATA device The following sections explain how to create and access the diagnostic partition on the Sun Ultra 27 workstation To Adda Diagnostic Partition to the First Bootable Disk on page 98 To Create a Log File on the Diagnostic Partition on page 99 To Access the Diagnostic Partition Under Red Hat Linux on page 100 To Access the Diagnostic Partition Under the Solaris 10 OS on page 102 To Access the Diagnostic Partition on a Windows System on page 103 To Add a Diagnostic Partition to the First Bootable Disk From the boot loader Pc Check can view only the first or second hard disk on the system The software automatically installs the diagnostic partition on the first bootable disk To add the diagnostic partition on the first bootable disk Insert theTools and Drivers DVD into the DVD drive Reboot the workstation The workstation boots from the DVD drive Sun Ultra 27 Workstation Service Manual June 2009 Revision A Create Diagnostic Partition Option Note Ifthe workstation does not boot from the DVD drive access the BIOS Setup Utility and make the DVD drive the primary boot device At the Tools and Drivers DVD main menu type 1 to run Hardware Diagnostics The Hardware Diagnostics menu appears From the main menu choose Create Diagnostic Partition Ifthe first bootable disk is clear of partitions the Sun Microsystems Partitioning Utility window appear

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