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7155 - ALL ACTIVE SOLUTIONS June 2009

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1. Solution To adjust the LCD sensitivity perform the following 1 Press the Help key and then Press Key Operator Mode on the touchscreen 2 Press selection 10 on the LCD to access the control panel adjustment screen Note If the touchscreen is so far out of adjustment that there is no response when pressing 10 the control panel adjustment can be accessed by touching any numeric key on the key pad Two plus symbols should be visible on the screen 3 Touch at the upper right corner lightly with a touch pen something with a round tip made of resin is recommended 4 Touch at the lower left lightly with a touch pen 5 As verification of a correct adjustment touch the CHECK keys at the upper left and lower right corners A beep sound should be heard for each one Ifa beep tone is not heard repeat the adjustment 6 After the adjustment is complete press the 0 key on the numeric key pad 7 Power the machine OFF to store the adjustment Power the machine ON normally and check operation of the touchscreen Note It may be necessary to repeat this adjustment procedure several times to achieve proper LCD sensitivity Solution ID TAUS0618011EN Solution Usage 6 Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 52 7155 Description Recommended transparency 7155 Solution The standard transparency is PCUA 946427 equivalent to the 3M type PP2500 688 503 The following are alternate hi
2. 4 Select OFF 5 Power the machine OFF ON Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 63 7155 Solution ID TAUS0616852EN Solution Usage 3 Description FS110 can the punch kit PK110 be used on this finisher Solution The PK110 PCUA 950554 can be installed on both the FS110 and FS210 Solution ID TAUS0616854EN Solution Usage 3 Description How to program the machine to automatically delete scanned jobs on the hard drive in conjunction with the use of the Scan to HDD feature Solution To program the machine to automatically delete scanned jobs from the hard drive perform the following 1 Press the MODE key to select PRINTER Press Controller Set on the touchscreen Press the DOWN arrow one time Press ScanDataAutoDel on the touchscreen and press OK Select one of the following options OFF 12hour 24hour 2days 4days 6days 8days or 10days and press OK Press the MODE key and select COPY to return to normal mode DPPN Solution ID TAUS0617185EN Solution Usage 3 Description How to set up E mail notification feature for paper jams service codes completed print jobs and other various selections Solution To set up the E mail notification feature perform the following 1 Access the 25 mode hold down the 2 and 5 keys and power the unit ON or hold the P key down until the message Enter 4 digit Password To Change is displayed Note The button must be held down for abou
3. SOLUTION To check the operation of the cleaner cooling fan perform the following Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 34 Warm up wrong display incorrect operation lock up 1 Access the 47 mode output code 42 P 08 P 2 Press the START key the cleaner cooling fanshould rotate If the cleaner cooling fan fails to rotate remove clean and reseat the connector to FM5 Replace fan p n 56AA80540 as necessary Solution ID TAUS0630724EN Solution Usage 2 Description SC46 25 after power up Solution PROBABLE CAUSES 1 Failed SCDB or A D conversion board First verify proper operation of the SCDB and L1 a Access the 47 mode power the copier ON while pressing the 4 and 7 keys output code 000 b If the lamp does not come ON measure the voltage on L1 INVB at CN630 1 and CN630 2 for 24V DC c With the meter still at CN630 2 run the 47 mode output code 000 and ensure that the signal drops to OV DC d If the signal stays at OV DC replace the SCDB p n 56AA 9091 for 7155 7165 Di551 Di650 or p n 4024 2893 01 for 7255 7272 Di5510 Di7210 Note If the SCDB and L1 are operating properly replace the CCD unit p n 56AA 6300 for 7155 7165 Di551 Di650 or p n 4396 1238 01 for 7255 7272 Di5510 Di7210 This includes the A D converter board which is not available as a separate part 2 The exposure lamp is not lighting Note The error may have been preceded by black images Observe the ex
4. 124 7155 Description How to FTP print via the internal NIC card Solution Prerequisites The NIC card must be at least ver 6 29c and only FTP via the DOS command prompt works To FTP print perform the following From a workstation on the network select the DOS command prompt screen and go to the DOS prompt Type ftp and enter Type open followed by a space then the TCP IP address of the NIC where the file is to be sent then press enter The system will respond with User TCP IP address of the device none Type PORT1 and enter The response will be 230 User name Okay logged in FIRN p 6 Type Icd and enter The system will respond with Local directory now C ftp 7 Type put space The file name and extension of the file you want to print enter 8 The file will print immediately The display should indicate 200 Port command OK 150 About to open connection 226 file transferred Note The file must be located on the workstation drive and must be one of the following types TXT PRN PCL or PS Only these file types are printer ready files and will print correctly Trademark ownership information Solution ID TAUS0621842EN Solution Usage 0 Description Unable to access the print screen from the operation panel Solution CAUSE Incorrect setting of software dipswitch 30 6 SOLUTION To resolve perform the following 1 Access the 25 mode hold down the 2 and 5 keys at
5. 2 To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0622668EN Solution Usage 1 Description Why does the toner bottle have a yellow discolored look Solution This is the normal appearance of the new style toner bottle which is now made from 30 recycled material A yellow bottle does not mean that the bottle or toner is old Solution ID TAUS0622908EN Solution Usage 1 Description How to add toner 7155 Solution To add toner refer to the 7155 User s Manual page 15 8 Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0622992EN Solution Usage 1 Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 100 7155 Description The default staple position stored for recall in Job memory as the default changes after the first scanned job Subsequent jobs are incorrectly oriented when stapled unless the operation panel has been reset Solution CAUSE Original detection binding mode memory switch is not set to IT IS NOT CANCEL
6. Finisher stapler vertical positioning adjustment URL http techweb konicabt com tpm media FS_Cartridge pdf procedure 2 To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0640113EN Solution Usage 1 Description F80 40 at power up after replacing the finisher CB Solution CAUSE The FSCB has not been flashed SOLUTION Flash the new FSCB Solution ID TAUS0640296EN Solution Usage 1 Description PK120 punch unit not recognized by the main body Solution CAUSE The PK120 has been isolated via software dipswitch 19 5 SOLUTION To enable the PK120 perform the following 1 Access the 25 mode power the copier ON while pressing the 2 and 5 keys Touch 1 Software SW setting on the touchscreen Select software dipswitch 19 using the left up down arrow s Set the bit number of the switch to 5 using the middle up arrow s Select OFF 0 to enable the PK120 Power the copier OFF ON to exit the 25 mode DPPN Solution ID TAUS0641551EN Solution Usage 1 Description DF316 J62 09 with no visible obstruction or failed sensors in the document feeder Solution CAUSE Read conveying roller bushing is seized SOLUTION Replace Read Conveying roller p n 13QA45020 and developing s
7. KONICA MINOLTA SSD SUPPORT SOLUTIONS 7155 ALL ACTIVE SOLUTIONS June 2009 This document contains information that was exported directly from Konica Minolta s SSD Support knowledge base Some solutions may contain hyperlink references which originally contained links to graphic or text files If you wish to view these files you must access the solutions via SSD CS Expert Support on Konica Minolta s website www kmbs konicaminolta us Legal Notice This document is designed as a diagnostic tool primarily for Konica Minolta s support personnel and authorized service representatives Konica Minolta recommends that all service be performed by an authorized service representative Users are responsible for seeking advice of a Konica Minolta authorized service representative regarding the information opinion advice or content of this document USER AGREES THAT USE OF THIS DOCUMENT IS AT USER S SOLE RISK AND THAT THIS DOCUMENT IS PROVIDED ON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OF EXCLUSION IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANY DAMAGES INCLUDING WITHOUT LIMITATION DIRECT INDIRECT INCIDENTAL SPECIAL CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THIS DOCUM
8. Note To view the above PDF s Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0655896EN Solution Usage 0 Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 155 7155 Description Images opened in File Magic by Fortis print out as a negative via the PCL driver Whites are black and vice versa Solution CAUSE This application uses the Windows Image Viewer to view documents This is a known issue with Windows Image Viewer and the Konica PCL driver SOLUTION As a workaround select the negative check box in the graphics tab of the PCL driver It may be necessary to create another driver and set negative as the default in that driver The user should then select this driver when printing from this application Note This issue does not occur when printing from the Adobe PostScript or Visual PostScript driver for this controller Trademark ownership information Solution ID TAUS0656203EN Solution Usage 0 Description Mail Merge staples all pages together but end user would like to separate mail merge into separate jobs based by name or address Solution Download and import word_mail_merge_printing URL http techweb konicabt com tpm media word_mail_merge_printing pdf
9. Perform ISW data install Note Please refer to attached Error Codes list To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0801272EN Solution Usage 4 Description Support for Account track Secure print and User authentication from Unix Linux environments Solution Konica Minolta does not support Account track Secure print and User authentication from Unix Linux environments at this time The availability of these options for Unix Linux environments is being considered for future development Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 16 7155 Miscellaneous Please attachticket to this solution and provide the following information 1 Product model number s 2 Now many products placed or being considered for placement 3 What flavor and version of Unix Linux operating system SPECIAL NOTE Solution contribution by Tony Pizzoferrato ESS SSD Solution ID TAUS0900739EN Solution Usage 4 Description How to load a 64 bit driver on a 32 bit Server system Microsoft Windows 2003 Server Vista Solution Please follow this step by step procedure and refer to the attached video 1 Load the 64 bit driver on the client 2 Load the 32 bit driver on the server and share it o
10. SOLUTION To set the Original detection binding mode to IT IS NOT CANCEL perform the following 1 Hold the P key down until the message Enter 4 digit password to change Mode is displayed at the top of the touchscreen Note The key must be held down for about 5 seconds before the message is displayed Enter the password 9272 and press the START key Touch 4 Key operator mode on the touchscreen Touch the down arrow which is located at the lower left corner of the touchscreen one 1 time Touch 13 Memory switch setting on the touchscreen Touch the down arrow on the lower left corner of the touchscreen two 2 times Using the down arrow located on the right side of the touchscreen scroll to 5 Orig detection binding mode Repeatedly touch Change Setting Contents until IT IS NOT CANCEL is displayed as the setting Touch RETURN on the lower right corner of the touchscreen 10 Touch MODE CHANGE on the lower right corner of the touchscreen 11 Touch EXIT on the lower right corner of the touchscreen to return to the normal mode N OPNP W Solution ID TAUS0623085EN Solution Usage 1 Description PI110 MAKE COVER SHEET SIZE LOWER TRAY SAME AS PAPER SIZE message when using folding stapling applications Solution CAUSE The paper size adjustment has not been performed SOLUTION To adjust the paper size for the P1110 perform the following 1 Access the 36 mode power the copier OFF ON while simultaneously hol
11. Solution ID TAUS0801980EN Solution Usage Description Device can not print in accordance w guidelines pick another printer message when trying to print postage from Stamps Com Solution CAUSE Driver incompatibility SOLUTION Stamps com states that they will not work with Konica Minoltadrivers The only thing they will do is print labels and you have to purchase the labels from Stamps com SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0802412EN Solution Usage Description Slow printing issue when utilizing Macintosh OS 10 4 x Solution CAUSE Issue with the CUPS daemon configuration file on Macintosh OS 10 4 x being corrupt SOLUTION The old CUPS daemon configuration file must be deleted and a new one created Please see the attached document for instruction on how to Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 30 7155 Software Driver related remove and re create the daemon configuration file SPECIAL NOTE Solution contribution by Tim Blevins KMBS Cleveland Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 31 Warm up wrong display incorrect operation lock up Solution ID TAUS0613434EN Solution Usage 40 Description SC90 01 at power up Solution PROBABLE CAUSES 1 Failure of the ADU drive board due to a short An ICP on the ADU boardmay beOPEN Note Service code may have occurred after a jam in
12. A total of 48 boxes can be programmed into memory Solution ID TAUS0624701EN Solution Usage Description FS210 when stapling 11x17 the last set is mis folded Solution CAUSE Excessive movement in stacker unit due to entrance feed roller p n 13QE42660 and pin p n 00Z743126 SOLUTION Replace the pin SPECIAL NOTE Solution provided by George Funakoshi KMPS Solution ID TAUS0624815EN Solution Usage Description Latest firmware update 7155 Solution To access information concerning the latest firmware access the Konica FTP site or the EPROM download page To access the firmware download section on the Konica Minolta website perform the following 1 Sign into the Secured site URL http Awww konicabt com konicode Logon 2 In the left frame click on NSSG Web Support 3 Again in the left frame click on Download EPROMs 4 In the Show all files for pull down menu select Eproms For High Volume Copiers and click on the List Files button 5 In the list of firmware click on the required link to download The firmware description will be in PDF format Note To view a PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0625918EN Solution Usage 0 Description Inventory depletion 7
13. Access the 25 mode and select option 1 Software SW 10 At this point check the manual to compare the machine default and current setting dipswitches to the manual In this case there were thirteen undefined dipswitches and one defined dipswitch where default and settings were different from the manual Before proceeding change the current settings to the manual default settings Be sure to have available the EPROM PDF to compare any dipswitch settings that may be referenced for the current ROM version 11 After comparing Dipswitch Settings to the manual re do the factory reset by performing the following a Access the 47 Mode b Enter 92 and press start wait for display to read FIN c Enter 96 and press start wait for display to read FIN d Enter 93 and press start wait for display to read FIN 12 Go back into the 25 mode and recheck Dipswitch Settings and all adjustment settings Dipswitch settings high voltage timing etc to ensure they are the defaults for the particular model being serviced 13 Perform all copy quality timing high voltage adjustments just as if setting up the machine as new 14 Change appropriate Dipswitch Settings for the location i e Dipswitch 1 bit 1 to ON counts 2 for 11x17 etc 15 Test machine for proper operation kkk Solution ID TAUS0628694EN Solution Usage 2 Description Part number for the upper and lower main body fuser interface wiring harness which includes main body fuser interface
14. Copy limit 10 9 4toO0 9 5to1 9 6to1 9 7 to 0 Copy limit 20 9 4to1 9 5to1 9 6to1 9 7 to0 Copy limit 30 9 4to0 9 5to0 9 6to0 9 7 to 1 Copy limit 50 9 4to1 9 5to0 9 6to0 9 7 to 1 Copy limit 99 6 Touch the ON OFF key to input the desired setting of 0 OFF or 1 ON for bit location 4 7 Scroll to bit 5 8 Repeat the procedure in steps 6 and 7 for dipswitches 9 5 9 6 9 7 9 Touch RETURN on the touchscreen 10 Touch MODE CHANGE on the touchscreen 11 Touch EXIT on the touchscreen to return to the normal mode Solution ID TAUS0651562EN Solution Usage 1 Description Microsoft certified printer drivers PCL PostScript PostScript P and PostScript V Solution The Konica Minolta Microsoft certified printer driverscan bedownloaded fromthe Konica Minolta Download Selector Access the Selector from theKMBS public site http www kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more These drivers will be shown as a WHQL W indows H ardware Q uality L abs Download Access the Download Selector and type WHQL in Find downloads then click on Search amp gt Solution ID TAUS0652428EN Solution Usage 1 Description J31 01 during multiple copying Solution CAUSE The registration clutch MC1 is slipping SOLUTION Clean or replace MC1 p n 56AA82010 Solution ID TAUS0652499EN Solution Us
15. Description DF316 not recognized Solution CAUSE The RADF is not selected in the 25 mode SOLUTION To select the RADF in the 25 mode perform the following 1 Access the 25 mode power the machine OFF while holding down on the 2 and 5 keys Select 1 Software DIP SW Select DIP SW 18 using the up down button at the left Select bit 4 using the up down on the right Select OFF Press the PREVIOUS SCREEN button to return to the 25 mode Power the machine OFF ON to exit the 25 mode O Uie Wh Solution ID TAUS0616858EN Solution Usage 1 Description How to scan to large document jobs or multiple documents into one TIF file Solution To scan many originals or multiple documents into one TIF file perform the following 1 Press the MODE key to select SCANNER SERVER mode Press NETWORK on the touchscreen PRESS HDD on the touchscreen Select the entry name or input the entry name and box number using the Address Manual Input option on the touchscreen and press OK Press the STORE option on the touchscreen Place originals in the RADF and press START Continue scanning originals in the RADF until completed When all the originals have been scanned deselect the STORE option and press the START key One TIF will be created for all the originals scanned N o Ui WY Solution ID TAUS0616859EN Solution Usage 1 Description How to enable the key click sound on the operation panel Solution To enable the operation pane
16. Groups of images from multiple scanner print engines can be retrieved and deleted with Scantrip Admin The Scan to Disk activity can be checked and the information saved to file for audit purposes Scantrip Admin can even be used to perform a back up of the Scan to Disk file system Konica s Scan to Disk technology allows scanning of documents from the print engine s platen glass or the document feeder directly to file where it is stored in a mailbox on the print engine s internal hard disk For details on Konica s Scan to Disk technology please refer to the Konica print engine s documentation Scantrip Admin functions as a general user tool as well as an administration tool It allows retrieval and deletion of image files created with the print engine s Scan to Disk feature from a personal mailbox These user level operations can be performed manually or automatically with the Auto Polling feature Note Scanning utilities Scantrip and Scantrip Admin are now posted on the Konica SEC website URL http www sec konicabt com main html Solution ID TAUS0642190EN Solution Usage 0 Description DF316 commonization of parts guide roller Solution See KOM050365 for details Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership
17. Konica Minolta Business Solutions U S A Inc June 2009 120 7155 Notes 1 Serial Number cut in a Current type For use with 7155 7165 only is S N 13RK00811 and below b Later type For use with 7155 7165 and 7085 is S N 13RK00812 and above 2 Outer Carton Marking A Blue Dot attached at the right top corner of the Data Label indicates the Later type LT Cartons with no Blue Dot are to be considered as containing the Current type LT Solution ID TAUS0620197EN Solution Usage 0 Description FS210 static buildup in the finisher is causing the copies to mis staple Solution CAUSE The old style neutralizing brush is installed SOLUTION Install the new style neutralizing brush p n 183NK50220 Solution ID TAUS0620245EN Solution Usage 0 Description When performing a Scan to E mail the time listed on the transmitted E mail is not correct and is always a few hours off Solution CAUSE The Time Difference setting within Key Ope mode is not set correctly SOLUTION To set the System Time perform the following 1 Enter the Key Operator mode by pressing the Help key while in Copy Mode In the lower left corner of the LCD select Key Ope mode Press System Initial Setting Press Date amp Time Setting Input local time under Setting Time Select Diff Time Setting Input the difference in the local time from Greenwich Mean Time GMT For example Eastern Time Zone is 0500 hours from GMT Save settings by pressing
18. SC77 02 at power up Solution CAUSE M703 up down failed SOLUTION To check M703 perform the following 1 Access the 47 multimode power the machine ON while holding down on the 4 and 7 keys input code 075 press P 7 P 2 See if M703 comes ON 3 If not replace the motor p n 129U80040 Solution ID TAUS0638595EN Solution Usage 2 Description RELOAD ORIGINALS IN TRAY AND PRESS START TO RESTART message when using the RADF Solution CAUSE PS301 last original detection failed in the RADF SOLUTION To check PS301 perform the following 1 Access the 47 multimode power the machine while holding down on the 4 and 7 keys input code 60 press P 7 P 2 Actuate the sensor and watch for a change of state at the control panel 3 If no change takes place clean or replace PS301 p n 08AA85510 Solution ID TAUS0638699EN Solution Usage 2 Description DF316 unable to copy from the platen glass Solution CAUSE The actuator for the open close sensor failed SOLUTION Repair or replace the open close actuator p n 13QA10060 Solution ID TAUS0638916EN Solution Usage 2 Description FS210M part number for the finisher CB Solution Finisher CB p n 14JT 9011 Solution ID TAUS0639412EN Solution Usage 2 Description SC46 14 and intermittent J17 5 only from Tray 3 and 11x17 paper Solution CAUSE Image data decompression from the memory to the printer is not completed within the specified time SOLUTION
19. SOLUTION Relocate the machine to a place where the lighting is more subtle Solution ID TAUS0620783EN Solution Usage 1 Description LT402 is not recognized Solution CAUSE The LT402 has been isolated via software dipswitch 18 3 SOLUTION To enable the LT402 perform the following 1 Access the 25 mode power the copier ON while pressing the 2 and 5 keys Touch 1 Software SW setting on the touchscreen Select software dipswitch 18 using the left up down arrow s Select the bit number of the switch using the middle up arrow to a 3 Select OFF 0 to enable the LT402 Turn the copier OFF ON to exit the 25 mode D Ae ON Solution ID TAUS0621083EN Solution Usage 1 Description Can booklet mode be used to make a copy of a booklet Solution Booklet mode can not be used to copy a booklet Solution ID TAUS0621609EN Solution Usage 1 Description PZ108 not recognized Solution CAUSE The dipswitches on the PZ108 control board are set for the wrong model Beginning with serial number 13NR00101 the PZ108 is compatible with the models 7155 and 7165 The extra connector on the PZ108 is for the models 7075 and 7085 and is not used if it is installed on a model 7155 SOLUTION Turn ON dipswitch 2 on the PZ108 control board Solution ID TAUS0621954EN Solution Usage 1 Description APS will not select a tray that has be designated as thick paper Solution CAUSE Once the paper type is changed to a special type that
20. Solution CAUSE The number of punch holes is set for the Japanese market SOLUTION To change the number of punch holes corresponding to the USA perform the following 1 Access the 25 mode power the copier OFF ON while simultaneously pressing the 2 and the 5 keys Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 103 7155 Select 1 Software SW setting Using the up down arrow on the left of the touchscreen scroll to DIPSW 22 Using the up down arrow in the middle of the touchscreen scroll to BIT 1 Press ON to set to 1 Using the up down arrow in the middle of the touchscreen scroll to BIT 2 Press OFF to set to 0 Power the copier OFF ON ONO WP Solution ID TAUS0624265EN Solution Usage 1 Description Is there a trimmer unit for the 7155 Solution There is no trimmer unit available for the 7155 Solution ID TAUS0624352EN Solution Usage 1 Description DF316 intermittent J65 10 Solution CAUSE Failed original skew PS F PS307 causing false jam detection SOLUTION To check the original skew PS F perform the following 1 Power the copier OFF 2 Access the 47 mode power the copier ON while pressing the 4 and 7 keys input code 60 P 11 P IN L should be displayed on the top of the touchscreen with no paper placed beneath the original skew PS F When paper is placed beneath the original skew PS F IN H should be displayed on the touchscreen Once the paper is removed from b
21. Solution ID TAUS0648224EN Solution Usage 0 Description Toner misting Toner spilling Solution Refer to bulletin 5083 details Note To view the above PDFs Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 152 7155 Trademark ownership information Solution ID TAUS0648236EN Solution Usage 0 Description Safety Issue Release of bottom cover plate to prevent injury if a finger is inserted into the right rear caster mounting area when the engine is lifted Solution See Bulletin Number 5100 for details Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0648509EN Solution Usage 0 Description When scanning an 8 5x11 inch document using either PDF or TIF via E Mail HDD or FTP the received document indicates a size of 8 48x10 96 Solution CAUSE This is a known product limitation SOLUTION Konica Minolta will not address this issue on current products however a correction will be pending on future products Solution ID TAUS0648557E
22. The pulley shaft assembly is used to keep the bushings in place If warped it must be replaced Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 42 7155 Solution ID TAUS0618917EN Solution Usage 17 Description FS210 the staples are buckling poorly aligned or crimping incorrectly Solution CAUSE Moving either of the stapler units or clincher units manually has aligned the driving timing belt beyond the resetting capabilities of the stapler positioning jig and prevents these units from being adjusted correctly SOLUTION Perform the procedure outlined in the FS110 210 Technical Bulletin 2 for improper stapling of the staples Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0610769EN Solution Usage 16 Description SC46 40 approximately 30 seconds after power up and after installing the hard drive HD105 Solution CAUSE A poor connection exists between the image CB image CB interface and or the HD105 SOLUTION Remove and reinstall the HD105 and the image CB interface Prior to installation slightly loosen the mounting screws that secure the image CB and the image CB interface to the respective mounting plates Install the image CB interface and the HD105
23. Workgroup SSD Solution ID TAUS0702779EN Solution Usage 1 Description After ARPing LinkCom III the LAN light still flashes and is not seen in PrintGuide Solution CAUSE Incorrect procedure SOLUTION After ARPing the LinkCom box PING the TCP IP address in order to activate the ARP The light will go solid and it will be seen in PrintGuide SPECIAL NOTE Solution contribution by Paul Santangelo ESS Solution ID TAUS0629188EN Solution Usage 0 Description Can tab paper be 3 2 hole punched Solution Tab paper cannot be punched This is a machine limitation Please refer to Paper information pg 4 12 of the User Manual for more detail Solution ID TAUS0645619EN Solution Usage 0 Description How to put the document feeder EDH RADF into test mode Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 20 7155 Miscellaneous Solution The 47 mode can be used to check the sensors and motors Code 060 has several tests for the document feeders DF 313 DF 316 DF 317 DF 322 EDH 2 EDH 4 EDH 5 EDH 7 Note Please see the attached Field Service Manual pagesfor details To view the separate manual pages Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Toaccess thefile s WinZip must be installed WinZip can be downloaded from the WinZip website at http Awww winzip com ddch
24. b A Window will open Input these values in millimeters 2990 for the width 4572 for the length c The Output Tray Setting will Change to Custom Size as a result of the settings input above d Change the Source to Tray 4 e The printer is now properly configured to print from a 12x18 original to 12x18 paper in the LCT Note Run a few test pages to remove toner traces from the paper and from the fuser rollers This is due to the wider than normal paper size Trademark ownership information Solution ID TAUS0621743EN Solution Usage 0 Description How to print using the web utility Solution To print using the web utility perform the following 1 Open the web browser on the PC and clear the command line 2 Type the TCP IP address of the NIC printer that you want to receive the print job 3 Web Utilities Version 3 will be indicated on the monitor display 4 Click on the Network Setup button and then click on Network Print Options 5 Select the file to be printed Note The files must be printer ready files such as TXT or PRN files not TIF or PDF files Browse to the file The file can be a local file or from a remote server 6 Type sysadm in lowercase as the password Note If sending a PRN file it will select the various print options selected in the driver Trademark ownership information Solution ID TAUS0621747EN Solution Usage 0 Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009
25. install it manually following these steps a Shut down all Windows programs This is accomplished in Task Manager under the Applications tab b Open Windows Explorer and browse to the following location on the OmniPage Pro 11 installation CD OmniPage TTS Four files will be displayed that need to be run Ihttseng exe Ihttseua exe msagent exe spchapi exe c Double click the EXE file and follow the instructions d Restart the system REFERENCE ScanSoft OmniPage Pro 11 User s Guide Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0617232EN Solution Usage 0 Description Introductory information 7155 Solution 7155 7165 Introduction InfoSource Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0617317EN Solution Usage 0 Description Is the ISW Trns utility compatible with Microsoft Windows ME NT 2000 or XP Solution The ISW Trns utility version 3 40e or later is compatible with Windows ME NT 2000 or XP The latest version ISW progr
26. the board Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0620170EN Solution Usage 7 Description Unable to disable platen APS After setting memory switch 10 Platen APS and memory switch 12 Platen AMS to OFF the APS function remains active when an original is place on the platen glass Solution CAUSE Firmware bug SOLUTION Flash firmware to printer control version 36 and image control version 51 The file names are 7155 M36p exe and 7155 151p exe both are located on the Konica Web site in the EPROMs for high volume copiers section Solution ID TAUS0623874EN Solution Usage 7 Description E56 03 after replacing Printer Control Board Solution CAUSE There is no firmware installed on a new Printer Control Board SOLUTION Flash the machine with the latest mainbody firmware URL ftp eproms epromuser ftp konicabt com copyhigh Solution ID TAUS0627067EN Solution Usage 7 Description DF316 image is shifted approximately 1 5 inches in the lead to trail direction and performing the RADF restart timing has no effect Solution CAUSE The three Light Shield Sheets attached to the Platen Guide Part Left p n 13QE41030 are worn or damaged SOLUTION Replace the three Light S
27. 5 seconds before the message is displayed Enter the password 9272 and press the Start Print button Select 1 Software SW setting Press the left up arrow until 19 is displayed Press the right up arrow until 5 is displayed The top of display should indicate SOFTWARE SWITCH SET MODE 19 5 1 Press the OFF button once The top of display should now indicate SOFTWARE SWITCH SET MODE19 5 0 Press RETURN MODE CHANGE and then BASIC SCREEN to return to normal operation ONO CIP 03 Solution ID TAUS0621306EN Solution Usage 3 Description How to set the PDF or TIFF option as a default when scanning to E Mail FTP or HDD Solution At the present time there is no way to set the default to TIFF when scanning to E Mail FTP or HDD Note Switching between TIFF and PDF can only be accomplished manually on the Operation Panel Solution ID TAUS0622095EN Solution Usage 3 Description Internally generated prints skew from Tray 3 only Solution CAUSE The front tray guide has moved toward the front of the tray This increases the space between guides when paper is at the top of the tray SOLUTION Inspect the the front tray guide Make sure the distance between guides from the bottom to the top of tray is the same SPECIAL NOTE Solution provided by John Christiansen PERRY CORPORATION Solution ID TAUS0622104EN Solution Usage 3 Description PK120A 2 hole punch availability Solution The PK120A PCUA 950583 provides 2 hol
28. 51 during operation only when feeding smooth finish paper Solution CAUSE The registration guide sheet is attached at two positions on the paper feed guide plates A and B respectively Depending on the condition of the Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 133 7155 registration guide sheet if the sheet is protruding too much from the square hole in the steel plate the tip of the sheet interferes with the nip of the roller If smooth finish paper is used in this condition it is more likely to jam Figure 1 1 Registration guide sheet installation position PART NUMBER ITEM ITEM NUMBER 13QN40230 Paper feed guide plate A 5 13QN40240 Paper feed guide plate B 15 13QN40840 Registration guide sheet 4 23 A and B Registration guide sheet attachment bases SOLUTION The shape and the double sided adhesive tape area of the registration guide sheet which is attached on the paper feed guide plate B has been changed so that the sheet protrudes less from the square hole in the paper feed guide plate B In accordance with the change of the shape the part name and p n have been changed Current Registration guide sheet p n 13QN4084 Q ty 2 New Registration guide sheet 2 p n 13QN4086 Q ty 2 Remove the damaged guide pieces and install the modified ones To install perform the following 1 Refer to Figure 1 1 A the edge of square hole in the paper feed guide plate A is the base Fit the edge of
29. 7155 will allow up to 5 jobs to selected and printed in succession Solution ID TAUS0617164EN Solution Usage 1 Description Can the Scan Error List errors be deleted from the LCD touchscreen Solution The Scan Error List errors can not be deleted The list will document and store the last 16 Scan Errors As additional Scan Errors occur the oldest Scan Error will be deleted Solution ID TAUS0617174EN Solution Usage 1 Description ISW tool compatibility Solution The ISW tool can not be used to upgrade the Model 7155 The ISW Microsoft Windows utility ISWTrns Ver3 37E must be used Trademark ownership information Solution ID TAUS0617553EN Solution Usage 1 Description DF316 PLEASE LOAD 8 5x11R PAPER is indicated and Tray 1 has paper Solution CAUSE Tray 1 ATS APS is turned OFF SOLUTION Enable ATS APS for Tray 1 by performing the following procedure 1 Access the Key Operator Mode by pressing the HELP key then touching KEY OPERATOR MODE from the touchscreen 2 Pres the down arrow once and select 11 Tray Auto Select Setting 3 Turn ON ATS APS for tray 1 by pressing TRAY 1 and insure it is highlighted 4 Press OK and then press RETURN to go to normal operation Solution ID TAUS0617555EN Solution Usage 1 Description What is the part number of the total counter Solution Total counter p n 56AA88310 Note The part number for the total counter is not in the Parts Catalog Copyright 2009 Konica Mi
30. CAUSE The conveyance motor has failed SOLUTION Replace the failed M5 conveyance motor p n 56AA 3005 Solution ID TAUS0652568EN Solution Usage 0 Description How to set the priority scanning method when entering the Scan Mode The default method is Scan to E mail Solution To set the priority scanning method when entering the Scan Mode perform the following 1 Enter the 25 Service Mode by powering on the copier while continuously depressing the 2 and 5 keys on the ten key pad 2 Select 1 Soft Switch Setting Mode 3 Set DIPSW 29 6 and 29 5 to obtain the proper priority scanning method E mail 0 0 HDD 0 1 and FTP 1 0 4 Restart the copier by powering OFF ON the copier Solution ID TAUS0653693EN Solution Usage 0 Description Scan to E Mail intermittently will lock the NIC after a scan to E mail Solution CAUSE The DNS name is used input in the SMTP server setting SOLUTION Change the DNS name to the SMTP TCP IP address Trademark ownership information Solution ID TAUS0654173EN Solution Usage 0 Description The Z Fold and Punch options are grayed out on the control panel Solution CAUSE The faulty part isolation switches have been set SOLUTION Please confirm that DIP SW 19 bit 4 and DIP SW 19 bit 5 are set to 0 Solution ID TAUS0654674EN Solution Usage 0 Description PI110 J72 35 new establishment of the multifeed preventing sheet 2 Solution Refer to Bulletin 5452 pdf for details
31. Code 64 0 from the E mail alert system Solution CAUSE Original is left in document feeder SOLUTION Remove paper from ADF Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 128 7155 Solution ID TAUS0622793EN Solution Usage 0 Description Code 68 0 from the E mail alert system Solution CAUSE Special error has occurred SOLUTION Reload 1 original s and set again then press start Solution ID TAUS0622795EN Solution Usage 0 Description Code 69 0 from the E mail alert system Solution CAUSE Original misfeed SOLUTION Open RADF cover and reload originals Solution ID TAUS0622797EN Solution Usage 0 Description Code 71 0 from the E mail alert system Solution CAUSE Finisher door is open SOLUTION Please close finisher door Solution ID TAUS0622799EN Solution Usage 0 Description Code 71 7 from the E mail alert system Solution PROBABLE CAUSES 1 Pl unit top cover is open Please close finisher top cover 2 Punch trash box is not installed Please set trash basket to trimmer Solution ID TAUS0622801EN Solution Usage 0 Description Code 74 0 from the E mail alert system Solution CAUSE Paper remains at finisher main tray paper exit opening SOLUTION Remove the paper from main tray exit position Solution ID TAUS0622803EN Solution Usage 0 Description Code 74 1 from the E mail alert system Solution CAUSE Booklet tray is full SOLUTION Re
32. Enter the 9 digit serial number by touching the appropriate alphabet and numeric keys displayed on the touchscreen Touch OK on the touchscreen to enter the serial number into memory Power the copier OFF ON to exit the 25 mode NOOR WLP Solution ID TAUS0628129EN Solution Usage 3 Description DF316 originals skewing and jamming It appears that something is interfering with the original as it is being fed Solution CAUSE Worn or damaged rib on the RADF open close cover catching the original as it is being fed Due to the location of the rearmost rib on the RADF top cover the rib is being worn by contact with originals being fed resulting in skew or possible jamming SOLUTION Inspect the rib for any damage As a temporary measure lightly sand the damaged area smooth Order the redesigned cover assembly p n 13QA 4110 which includes all shafts rollers gears and guides Note Presently feed parts listed in the Parts Catalog cannot be installed in the new style cover therefore the complete cover assembly must be ordered Solution ID TAUS0628357EN Solution Usage 3 Description DF316 unable to copy from the RADF after making a copy from the platen glass Solution CAUSE The paper feed detecting actuator which is located in the RADF open close cover is stuck in a raised position due to the collecting spring becoming dislodged SOLUTION Inspect the paper feed detecting actuator p n 13QA41050 Ensure that the paper feed
33. F77 02 at power up Solution CAUSE Failed finisher CB has resulted in no 24V DC to the tray up down motor M703 SOLUTION Check the 24V DC supply to the tray up down motor and check the operation of the tray up down motor To check the 24V DC supply to the tray up down motor perform the following 1 Access the 47 mode power the copier ON while pressing the 4 and 7 keys 2 Using a voltmeter set to the 200V DC range take voltage reading on each side of ICP4 which is located near CN2 of the finisher CB A reading of 24V DC should be measured on each side of ICP4 To check the operation of the tray up down motor perform the following 1 Access the 25 mode output code 075 P 06 P 2 Press the START key The main tray should drive to the lower position 3 If the main tray fails to lower replace the finisher CB p n 14JS 9010 Also as an added precaution it is advisable to replace the tray up down motor p n 56AA80011 since the motor may be the cause for the board failure Solution ID TAUS0702659EN Solution Usage 3 Description In the event that an issue arises that requires immediate action by the technician certain NVRAMs may be exchanged swapped between units due to their compatibility with other models Solution The following groupings of main bodies are compatible for NVRAM exchange with others within their group only in emergency situations or for troubleshooting purposes 7145 7222 7228 7235 bizhub 200 250 35
34. IP address Trademark ownership information Solution ID TAUS0650547EN Solution Usage 0 Description Can Di551 Di650 developer be used in the 7155 Solution Developer for the Di551 Di650 can not be used in the 7155 Solution ID TAUS0651114EN Solution Usage 0 Description How to input the network path when setting up IPP for Microsoft Windows 9x ME 2000 XP or 2003 Solution To input the network path for IPP perform the following 1 Click Start choose Settings and then choose Printers 2 In the Printers window double click the icon for the print driver 3 Choose Properties from the File menu 4 Click the Details tab and then click Add Port The Add Port dialog box will appear 5 Enter the network path for the printer as follows http IP address or DNS name 631 ipp Click OK Note IPP printing across a router requires port numbers 631 and 80 to be unblocked D Trademark ownership information Solution ID TAUS0651950EN Solution Usage 0 Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 154 7155 Description Can the P1110 single tri fold a stack of single page originals Solution The P1110 can not single tri fold a stack of single originals Orginals must be inserted one at a time to tri fold from the P1110 Solution ID TAUS0652452EN Solution Usage 0 Description J31 01 M5 conveyance motor does not operate in diagnostics or during the copy process Solution
35. OFF Remove the finisher from the main body Unplug CN255 from the main body Ensure that all pins for CN255 on the main body are straight and properly aligned especially the upper most pin Inspect CN255 on the wiring harness ensure that all the wires are properly attached to the connector Reseat CN255 to the main body DPPN Solution ID TAUS0624135EN Solution Usage 3 Description Intermittently the START button becomes dislodged Solution CAUSE The operator is applying a twisting motion to the START button p n 55TA70121 while depressing it SOLUTION Install the new style operation button H p n 55TA70122 which has a lengthened rib whirl stop molded at the 6 o clock position preventing Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 68 7155 rotation of the button Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0624485EN Solution Usage 3 Description DF316 skewed copies when copying through the RADF only Paper is always skewed in the same direction Solution CAUSE Worn read guide plate resulting in paper skew as the original is transported over the slit glass SOLUTION Replace the read guide plate p n 13QA45010 Note The followi
36. OK twice and then Return twice Verify proper operation ONDARY N Solution ID TAUS0620336EN Solution Usage 0 Description FS210 the ISW utility is not recognizing the finisher resulting in the inability to upgrade the firmware Solution CAUSE The dipswitches on the finisher CB are set incorrectly SOLUTION Ensure the dipswitches on the FSCB SW1 are set to ON OFF ON OFF left to right Solution ID TAUS0620574EN Solution Usage 0 Description False misfeeds in the vertical conveyance Solution CAUSE The mylar shields on sensors become unglued causing the sensor flag to hang SOLUTION Replace the mylar shields Regluing the shields does not work Note The sensor assembly p n 56AA 4550 must be ordered to replace the mylars The mylar does not have a unique part number SPECIAL NOTE Solution provided by Randall Sea KBT Houston Solution ID TAUS0620578EN Solution Usage 0 Description DF316 RADF is stuck on platen glass and is hard to open Solution CAUSE There is a vacuum being created between the original holder plate and the platen glass Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 121 7155 SOLUTION To keep airspace between the platen glass and original holder plate attach the high density polyethylene sheet p n 13PA1045 to the RADF as outlined in Technical Notice T20020162A0 Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for f
37. OmniPage Pro 11 can connect to your scanner DPPN Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 118 7155 8 When receiving a confirmation that OmniPage Pro 11 connected successfully to the scanner click Next to continue 9 The wizard prompts to let you know that it is preparing to do a sample scan 10 It is recommended to check the Skip Test check box The new patch or patches that have installed will contain the configuration information for the scanner so testing is not necessary 11 Select the type of scanner After installing the patches the Flatbed with ADF checkbox options should be checked This should be automatically detected but if not place a check in the box overriding the setting 12 Aconfirmation appears that it has completed the first stage of the scanner setup 13 The scanner will now proceed through three test scans black and white color and grayscale As stated previously it is recommended to click on the Skip Test check box for each of the tests 14 Click on Finish The scanner is set up by the Scanner Wizard Make sure to click on the Finish button otherwise the hint file will not be updated to reflect the changes configured by running the Scanner Wizard Multiple pages can now be scanned into OmniPage Pro 11 Note If using the Windows NT operating system have the Text To Speech engine installed before the installation of the patches In case the speech engine is not installed
38. Solution ID TAUS0630935EN Solution Usage 0 Description White lines on halftone images Solution CAUSE Toner soiling of the charge corona grid due to toner mist escaping from the cleaning unit caused by ambient machine air movement from the machine exhaust fan SOLUTION To reduce the affect that ambient machine airflow has on the cleaning unit a charge corona unit seal is now applied to the PCL as shown to cover the gap between the cleaning toner recycle section and the charge corona unit This seal revents toner mist from escaping the cleaning chamber and settling on the charge corona grid Notes 1 Refer to Konica Minolta Bulletin Number 4949 for additional details 2 To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html 3 Through April 30 2005 these parts can be obtained 10 free of charge for machines below the serial numbers listed in the bulletin FOC free of charge programs are based on statistical percentages of machines that are likely to be affected by certain modification programs For percentage programs the quantity of parts shipped usually is sufficient to modify all of the machines that need the change However if more than the statistical percentage of machines serviced by any one branch or dealer require a modification then a FTR
39. Solutions U S A Inc June 2009 93 7155 Machine is defaulting to a non standard size original at power up Panel reset clears to normal original Solution CAUSE Job memory Auto Recall is enabled with a programmed job that has a non standard size set SOLUTION To disable the Job Memory Auto Recall perform the following 1 Access the Key Operator Mode by powering ON the machine while pressing the HELP key 2 Press 13 Memory Switch 3 Press the down arrow and select 4 Job Memory Auto recall 30 4 Press Change Setting Contents to turn OFF this feature 5 Exit the Key Operator Mode Solution ID TAUS0619627EN Solution Usage 1 Description How to enable program group stapling Solution To enable program group stapling perform the following 1 Access the 25 mode hold down the 2 and 5 keys at power up or turn the main switch ON and then wait for the Ready to Copy message 2 Hold the P button down until the message Enter 4 digit Password To Change is displayed Note The button must be held down for about 5 seconds before the message is displayed Enter the password 9272 and press the Start Print button Select 1 Software SW setting Press the left up arrow until 20 is displayed The top of display should indicate SOFTWARE SWITCH SET MODE 20 0 0 Press the ON button once The top of display should now indicate SOFTWARE SWITCH SET MODE 20 0 1 Press RETURN MODE CHANGE and then BASIC SCREEN to ret
40. To reset to factory default setting perform the following 1 Access the 25 mode power the copier OFF ON while pressing the 2 and the 5 keys Press 1 Software SW settings Using the far left up arrow scroll to DIP SW 31 bit 0 and press OFF Access the 47 mode power the copier OFF ON while pressing the 4 and the 7 keys Using the key pad enter code 92 and press the START button The display panel will show FIN after performing the reset Power the copier OFF ON Note When used 47 92 resets all previous adjustments to factory defaults and zeroes all counters For this reason it should only be used when absolutely necessary Reset DIP SW 31 0 back to 1 to provide address protection NPAO Solution ID TAUS0622379EN Solution Usage 15 Description The foam de curling roller p n 56AA53070 is failing prior to reaching its 1 000 000 copy life expectancy resulting in two indentations on the paper as the copies exit during face down copying Solution Replace the existing Conveyance Roller and at the same time install reduced tension Pressing Plates to prevent the deforming of the roller and prevent creasing Exit Conveyance Roller 56AA53071 Presing Plate Left 56AA54573FOC Presing Plate Right 56AA54583FOC Remove the existing Pressing Roller Ass y remove clean and install the white plastic roller on the new Pressing Plates Solution ID TAUS0626236EN Solution Usage 15 Description Intermittent SC29 03 or F29 03
41. a 1 by selecting ON or to a 0 by selecting OFF 5 Power the machine OFF ON Solution ID TAUS0620878EN Solution Usage 2 Description When scanning to the hard drive and selecting PDF as the format the image can not be viewed or retrieved when using the Konica TWAIN driver with an applicable software application Solution CAUSE The Konica TWAIN driver does not support PDF SOLUTION The Konica Scantrip utility will function properly when selecting PDF and scan to hard drive Konica has developed an FTP download utility called Scantrip This utility allows downloading of files from the hard drive to the workstation Notes 1 Scanning utilities Scantrip and Scantrip Admin are now posted on the Konica SEC website URL http www sec konicabt com main html 2 Retrieving PDF documents from the hard drive can also be accomplished using Microsoft Internet Explorer version 5 5 or above Below is an example of the syntax typed in the address bar of the browser to access the box on the hard drive where the document is stored ftp scan 0001 192 168 2 115 scan ftp user ID 0001 ftp password box number where documents were scanned 192 168 2 115 the TCP IP address of the NIC card on the machine Trademark ownership information Solution ID TAUS0621007EN Solution Usage 2 Description PLEASE CLOSE FRONT DOOR message can not be cleared Solution CAUSE The DC power supply has failed SOLUTION Check for 24V DC at CN21 1 and
42. all be disabled after a NIC reset All changes require a reset to take affect A password is required to make changes The default password is sysadm The latest firmware can be downloaded from the Konica Minolta FTP site 0 01 BO Trademark ownership information Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 140 7155 Solution ID TAUS0627739EN Solution Usage 0 Description DF316 originals skewing approximately 1 8 inch when fed from the RADF Solution CAUSE The RADF was not set on the main body using the positioning jigs SOLUTION Install the positioning jig p n 120A1052 To align the RADF with the position jigs perform the following 1 Lift the RADF up and remove the original stopper plate Loosen the RADF mounting brackets Install the 2 positioning jigs in the mounting holes of the original stopper plate Close the RADF to mate the reference holes and RADF positioning jigs Open the RADF and tighten the RADF mounting screws Install the original stopper plate Dapo Solution ID TAUS0627755EN Solution Usage 0 Description Upon retrieving a scanned document from the IP511 hard drive via FTP command is the retrieved document deleted form the hard drive and if not when is it deleted Solution When using the FTP command to retrieve scanned images the actual scanned image will remain on the IP511 hard drive until it is deleted via the ScanAutoDelete function setting To pr
43. and tighten the mounting screws on both boards Note Ensure software dipswitch 2 0 HDD connection Disconnect Connect is turned ON To set the software dipswitches perform the following 1 Access the 25 mode hold down the 2 and 5 keys at power up or turn the main switch ON and then wait for the Ready to Copy message Hold the P button down until the message Enter 4 digit Password To Change is displayed Note The button must be held down for about 5 seconds before the message is displayed Enter the password 9272 and press the Start Print button From the memory setting mode menu select 1 Software SW setting Use the left set of arrows to scroll to dipswitch 2 Verify that 2 0 is displayed If not use the left and right up down arrows until 2 0 is displayed Select ON 1 Power the machine OFF ON to exit the 25 memory setting mode or Press RETURN MODE CHANGE and EXIT or BASIC SCREEN to return to normal operation NOR Wh Solution ID TAUS0616876EN Solution Usage 16 Description How to configure Scan to E mail Solution In order to utilize Scan to E mail the printer must be connected to a network and have a dedicated E mail server attached Scan to E mail can be configured by using the operation panel or simply browsing to the NIC To configure Scan to E mail perform either of the following procedures METHOD 1 1 Access the Web utilities using the MAP utility or browse to the address of the IP511 NIC 2 Select Advan
44. approved by the SSD Hotline and a problem ticket generated If a request is received without an established problem ticket number the request will be denied 2 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0801227EN Solution Usage 19 Description NVRAM replacement Solution For NVRAM replacement please follow these instructions CAUTION Once a NVRAM is installed in an MFP and the MFP is powered up the NVRAM is no longer useful for any other MFP As a general rule swapping a NVRAM between different MFPs is not allowed NEVER replace a NVRAM from a different model or from any model with a different firmware version bizhub C650 C550 C451 C353 C253 C203 To replace a NVRAM 1 Install new NVRAM in the MFP 2 Power ON the MFP Note When installing new NVRAM and turning on MFP first time NVRAM is initialized according to the model firmware version of the MFP in which the NVRAM is installed While initializing a hourglass screen is displayed for about 90 seconds Do not power OFF the MFP while the hourglass screen is indicated 3 Make following setting correctly in Service Mode System1 amp gt Marketing Area System2 amp gt HDD System2 amp gt Option Board Status System2 amp gt Image Controller Settin
45. choice of including the proof set or excluding the proof set from the total job SOLUTION To allow selection of PROOF COPY functionality perform the following 1 Upgrade to the current firmware versions of 34 printer control and 40 image control or higher if available 2 Power the copier OFF 3 Access the 25 mode power the copier on while pressing the 2 and 5 keys 4 Scroll to dipswitch 29 and select 0 to not include the proof set in the total job or select 1 to have the proof set included in the total job 5 Power the copier OFF ON to exit the 25 mode Solution ID TAUS0618187EN Solution Usage 3 Description SC46 81 after installing additional memory in the E RDH Random SC46 codes may also be indicated Solution CAUSE SSW 10 2 is not enabled This allows the unit to recognize additional memory SOLUTION To enable the unit to recognize additional memory perform the following 1 Access the 25 mode hold down the 2 and 5 keys at power up or turn the main switch ON and then wait for the Ready to Copy message 2 Hold the P button down until the message Enter 4 digit Password To Change is displayed Note The button must be held down for about 5 seconds before the message is displayed 3 Enter the password 9272 and press the Start Print button 4 Select 1 Software SW setting 5 Press the left up arrow until 10 is displayed 6 Press the right up arrow until 2 is displayed The top of display should indicat
46. com products acrobat readstep2 html 2 The NIC firmware is corrupted Reset the NIC to factory defaults To reset theNIC to factory settings perform the following a Power down the IP unit and remove the small rearcover Note Please remove the network connector from the NIC when performing the reset b Set jumper OP2 to the lower 2 pins bottom and middle for factory initialization c Power the IP unit ON and leave it on for five minutes d Power down the IP unit and reset jumper OP2 to the upper 2 pins upper and middle e Install the rear cover f The card should now be initialized and should print a status page once both the IP unit and the printer have come to a ready state SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0900085EN Solution Usage 0 Description Unable to scan to E mail using a Microsoft Exchange Server 2007 Solution CAUSE The Microsoft Exchange Server is not set up correctly SOLUTION Please use the attached settings to set up scan to E mail on the Microsoft Exchange Server 2007 To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html CAUTION The following instructions to create an Anonymous SMTP Receive Connector are NOT to be attempted by a technician They are provided only for use by an EXPERIENCED Microsoft Exchange 2007 Admini
47. com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0638632EN Solution Usage 0 Description How many characters can be used when entering an E Mail address Solution The E Mail address can contain a maximum of 60 characters numbers Solution ID TAUS0638758EN Solution Usage 0 Description What is the N Scanner count listed on the management list 2 Solution Every time the start key is pressed this is logged by the N Scanner counter in the management list 2 Solution ID TAUS0638972EN Solution Usage 0 Description Unable to access All Active Solutions on NSSG Web Support Solution CAUSE Certain end user permissions are in place to prevent unauthorized access Unfortunately some technicians are also locked out SOLUTION Here is the All Active Solutions for the 7155 URL http techweb konicabt com WebSolution 7155 pdf document Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0639441EN Solution Usage 0 Description How to enable disable the banner page generated by the main body Solution To enable disable the banner page perform the following 1 Press the mode key an
48. connection to 0 disconnect g Power the copier OFF ON to exit the 25 mode 3 The HD105 has failed Replace the HD105 Item 950556 Solution ID TAUS0604901EN Solution Usage 15 Description Unable to install the key counter receptacle p n U021 0020 due to connector incompatibility with the main body interface harness CN35 Solution CAUSE Different style of key counter receptacle on the 7155 SOLUTION There is a new adapter that allows external key counters to be connected to the new style connector on the 7155 The new key counter adapter p n 1206K0010 is available and can be ordered from Parts Note Konica Minolta is changing the key counter receptacle to the style that is presently on the 7155 All applicable vendors have been notified of this change Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 44 7155 Solution ID TAUS0617151EN Solution Usage 15 Description E49 01 at power up Solution CAUSE If the main power switch of the 7155 main body is powered OFF ON too soon this may cause the IP511 not to shut down properly or reboot causing a communication error between the main body and controller SOLUTION After powering OFF the 7155 main power switch wait for approximately 10 seconds before switching it ON This is described in the User s Manual Solution ID TAUS0619209EN Solution Usage 15 Description How to reset to factory defaults or initialize memory Solution
49. correction SC46 08 image write index sensor failure and blank or black copies The service codes and copy quality issue seems to alternate but failures are constant Solution CAUSE The Write Unit has become disconnected slid out of position or has failed Note The ICBand PRCBwere recently replaced SOLUTION Reseat all of the connections to the Write unit Reinstall Write unit Reseat all of the connections to the Write unit If issue continues replace the Write Unit p n 4396 1239 01 for 7255 7272 Di5510 Di7210 p n 4024 2050 01 for 7155 Di551 p n 4024 2052 01 for 7165 Di650 SPECIAL NOTE Solution contribution by Don St Onge Workgroup SSD Solution ID TAUS0802706EN Solution Usage Description DF 316 evenly spaced lines on the copies when using the document feeder Solution CAUSE The Image Processing board has failed SOLUTION Replace the IPB p n 56AA 9012 SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 Image failure other than density color magnification blur Solution ID TAUS0619922EN Solution Usage 5 Description DF 316 DF 322 EDH 4 EDH 7 lines on copies when using the RADF EDH Solution CAUSE The SCDB has failed SOLUTION Reseat all connectors on the scanner drive board or PWB assembly Replace the SCDB p n 56AA 9090 for the 7155 7165 or the PWB assembly p n 4024 2893 01 for the Di551 Di650 Di72
50. dataon a main body HDD has been changed forintegrated machines bizhub PRO 1050 1050P and bizhub PRO 920 Image datafor conventional models cannot be migrated over to integrated machines and vice versa Due to this problem there is a tool to covert image data ona HDD to data which can be handled on the PC By connecting the built in HDD in the main body to a PC and performing the batch process with this tool attached compressed image data on the HDDis converted to TIF files which can be handled on a PC Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 22 7155 Miscellaneous Note This toolis also available via the Konica Minolta Download Selector search for jv100 Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0800433EN Solution Usage Description IsMagneCote paper or magnetic backed paper supported Solution MagneCote paperor magnetic backed paper is not supported SPECIAL NOTE Solution contribution by Marge McLea ProductionCustomer Support SSD Solution ID TAUS0800671EN Solution Usage Description Part number for the finisher wiring harness leading up to the exit sensor PS706 Solution Modified FNS Wiring 1 p n 13QE90013F and Wiring p n 15JKN12500 are designed to prevent breakage Note Wiring harness change affects all finishers
51. desired opening size SPECIAL NOTE Solution contribution by Mark D Attilio and lan Lynch Production Print SSD Solution ID TAUS0900745EN Description How to view the meter reading on the operation panel Solution Here is a list of some of the legacy black and white models Follow the procedure to view the meter reading on the operation panel KONICA 7020 PRESS 123 ON THE LEFT SIDE 7022 7030 7130 7035 7145 PRESS KEY 7033 PRESS P1 START 7040 7045 Copyright 2009 Konica Minolta Business Solutions U S A Inc 24 Solution Usage Solution Usage Solution Usage June 2009 7155 Miscellaneous 7060 7065 7155 PRESS P 7165 7255 7272 7075 7085 SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0901466EN Solution Usage Description What is the recommended MD5 checker Solution Therecommended MD5 checker is HKSFV download attached file HkSFV uses CRC 32 and MD5 technology to validate the integrity of files that you have downloaded or moved through a potentially unstable medium burnt to CD transferred over the Internet LAN HkSFV can verify your files in seconds and is compatible with Win SFV and md5sum HkSFV is the simple easy and most automatic application to create or check SFV and MDS files What is an SFV An SFV file is a tiny list of files and CRCs which allow you to check to see if the files you have downloaded a
52. display perform the following 1 Access the 25 mode hold down the 2 and 5 keys at power up or turn the main switch ON and then wait for the Ready to Copy message 2 Hold the P button down until the message Enter 4 digit Password To Change is displayed Note The button must be held down for about 5 seconds before the message is displayed Enter the password 9272 and press the Start Print button 4 Select 1 Software SW setting 5 Press the left up arrow until 11 is displayed 6 Press the right up arrow until 7 is displayed The top of display should indicate SOFTWARE SWITCH SET MODE 11 7 0 7 Press the ON button once The top of display should now indicate SOFTWARE SWITCH SET MODE 11 7 1 8 N w Press RETURN MODE CHANGE and then BASIC SCREEN to return to normal operation ote Making this change to the software switches will allow both a position code and a J code reference to be displayed any time a jam occurs Solution ID TAUS0616846EN Solution Usage 2 Description What 7155 scan modes are supported by the IP511 Solution Scan to Hard Drive Scan to FTP and Scan to E mail All three support TIFF and PDF formats Note Scanning to the hard drive in PDF format requires 25 mode dipswitch 25 0 be set to 1 Solution ID TAUS0616863EN Solution Usage 2 Description How to access the Mode Changing Menu Select mode Solution The 7155 includes an adjustment screen called the Mode Changing Menu Select mode which allow
53. finisher be used on the 7155 Solution The FS210M PCUA 960328 finisher which was recently launched for use with the models 7255 7272 is compatible with the 7155 Solution ID TAUS0628479EN Solution Usage 1 Description Part number for the paper tray tabbed dividers backstop extension Solution The paper tray tabbed dividers backstop extension p n U193 0010 Please see 7155 7165 Technical Bulletin 7 for details regarding the use of the tabbed dividers backstop extension Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0628560EN Solution Usage 1 Description DF316 how to disable the automatic skew adjustment Solution To disable the automatic skew adjustment perform the following 1 Access the 25 mode hold down the 2 and 5 keys at power up 2 Select 1 Software SW setting 3 Use the arrows to scroll to dipswitch 4 0 4 Press the ON button once The top of display should now indicate SOFTWARE SWITCH SET MODE 4 0 1 5 Press RETURN MODE CHANGE and then BASIC SCREEN to return to normal operation Solution ID TAUS0628667EN Solution Usage 1 Description How to set the bypass tray as the priority tray when paper is installed in it Solution To set the paper tray priorit
54. indicates Permission Press the Return button to exit the Key Operator mode Solution ID TAUS0626715EN Solution Usage 0 Description E80 02 when attempting to flash the printer control Solution CAUSE There is a poor connection on the image CB or on the printer CB SOLUTION Power OFF unplug the machine and remove reinstall all connectors on the image and printer control boards Solution ID TAUS0626839EN Solution Usage 0 Description On a machine equipped with an external key counter device print jobs do not increment the counter but copy jobs will increment the counter Solution CAUSE A software dipswitch needs to be changed SOLUTION Access 25 mode then select software dipswitches Scroll to software dipswitch 16 3 and set to ON 1 This will allow print jobs to increment the external device Solution ID TAUS0626943EN Solution Usage 0 Description How many boxes can be created with the scan to HDD feature Solution A total of 9998 boxes from 0001 to 9998 can be created As a reference number 9999 box is used by KRDS Solution ID TAUS0627158EN Solution Usage 0 Description PageScope Address Book utility released Solution See the Modification Notice for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Tra
55. information Solution ID TAUS0642205EN Solution Usage 0 Description DF316 commonization of parts driving unit guide Solution See KOM050376 for details Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 149 7155 Trademark ownership information Solution ID TAUS0642214EN Solution Usage 0 Description DF316 correction for Parts Guide Manual guide roller Solution See KOM050381 for details Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0642241EN Solution Usage 0 Description FS110 countermeasure of compression buckling of needle Cartridge case Solution See KOM050397 for details Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0642246EN Sol
56. installed Solution The 7155 will function properly without a finisher installed but requires a paper exit tray The paper exit tray comes in two pieces paper exit tray 1 p n 40AA12121 and the paper exit tray 2 p n 40AA12130 Solution ID TAUS0626401EN Solution Usage 1 Description PLEASE OPEN RADF UNIT message when the non image erase mode is selected and the RADF unit is open Solution CAUSE The ADF detecting actuator for the APS timing sensor PS51 is stuck in a lowered state which prevents the machine from sensing the RADF unit is open SOLUTION To check the operation of the APS timing sensor PS51 perform the following 1 Raise the RADF unit and inspect the position of the ADF detecting actuator the ADF detecting actuator should be in a raised state 2 Hold the P key down until the message Enter 4 digit password to change Mode is displayed at the top of the touchscreen 3 Enter the password 9272 and press the START key 4 Touch 4 7 mode on the touchscreen input code 31 P 8 P When the ADF detecting actuator is raised IN L should be displayed in the dark blue band at the top of the touchscreen When the ADF detecting actuator is depressed IN H should be displayed in the dark blue band at the top of the touchscreen 5 Remove and correct any binds to the ADF detecting actuator or mount assembly Replace the ADF detecting actuator p n 56AA61420 as necessary Solution ID TAUS0626479EN Solution Usage 1 D
57. into normal dot Set up the driver you want to use as the default and then set the finishing features desired in Printing Preferences Run normal dot under macros you should be presented with a question of how many sections are in the merge i e how many pages before the next name or address in the merge Solution ID TAUS0656297EN Solution Usage 0 Description SAP Device Types Availability Solution Refer to Bulletin 06 GB 039 pdf for details Note To view the above PDF s Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0656486EN Solution Usage 0 Description How to load 32 bit XP drivers on a Windows 2003 64 bit server for driver migration to the 32 bit clients Solution 32 bit driver files are not recognized when attempting to load on a 64 bit system therefore the files must be pulled from a 32 bit system in order to add additional driver support on a 64 bit server After installing the PCL PS Visual PS Plug in or PS Adobe driver on the server install the same type driver 32 bit version on one of the clients The driver files will be placed in C WINDOWS inf folder on the client Share this folder on the network so that the 64 bit server has access From the server when adding additional dri
58. is displayed at the top of the touchscreen Note The key must be held down for about 5 seconds before the message is displayed Enter the password 9272 and press the START key Touch 4 Key operator mode on the touchscreen Touch the down arrow which is located at the lower left corner of the touchscreen one 1 time Touch 13 Memory switch setting on the touchscreen Touch the down arrow on the lower left corner of the touchscreen two 2 times Using the down arrow located on the right side of the touchscreen scroll to 17 Platen org size detect SMALL Repeatedly touch Change Setting Contents until 8 5x11 is displayed as the setting 10 Touch RETURN on the lower right corner of the touchscreen 11 Touch MODE CHANGE on the lower right corner of the touchscreen 12 Touch EXIT on the lower right corner of the touchscreen to return to the normal mode OCONDUAW Solution ID TAUS0620306EN Solution Usage 63 Description Toner leakage or scattering and or developer leakage causing soiled copies developer carryover on copies white spots in solid image areas T S corona contamination and other copy quality defects Solution CAUSE The above symptoms can be caused by the following conditions 1 Write unit failure the toner density control system attempts to compensate for decreased image density by increasing the amount of toner added eventually resulting in toner leakage 2 Large amounts of paper dust or recy
59. not interfere with feeding of originals Note A quantity of two 2 filter sheets is included with each sensor filter kit Solution ID TAUS0622412EN Solution Usage 3 Description Skewed copies Solution CAUSE The 2nd paper feed unit is out of adjustment SOLUTION Loosen the five set screws that that secure the 2nd paper feed unit Locate the adjustment notches in the back right hand corner on the 2nd paper feed unit Slide the 2nd paper feed unit to left or right until proper adjustment is achieved Ensure to tighten all five set screws tightened after proper adjustment Solution ID TAUS0622536EN Solution Usage 3 Description PU108 J72 60 during copy mode Solution CAUSE The PU108 control board failed SOLUTION Replace the PU108 control board p n 13NK 9010 Solution ID TAUS0623530EN Solution Usage 3 Description PK120 after utilizing the 36 mode punch kit vertical position mode to change the punch hole position in the vertical direction the punch hole position is unchanged Solution Individual tray must be selected for adjustment to paper size Solution ID TAUS0624075EN Solution Usage 3 Description FS210 finisher is not recognized by the copier Solution CAUSE Poorly seated finisher interface harness CN255 on the main body which results in loss of communication between the finisher CB and PRCB SOLUTION To check the finisher interface harness connection perform the following 1 Power the copier
60. of the listed models Please refer to attached Bulletin Number 5700 for the affected finishers FN 6 FN 9 FN 10 FN 112 FN 120 FN 121 FS 110F FS 115 FS 210 FS 215 FS 513 FS 606 PK 2 Cover Inserter B To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0800772EN Solution Usage Description Part number for Tray 3 driving motor Solution Driving motor for Tray 3 p n 56AA80030 SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0801556EN Solution Usage Description Is eCopy supported Solution eCopy is not supported for these models Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 23 7155 Miscellaneous SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0808365EN Description Does the PCL driver support tab printing Solution The PCL driver does not support tab printing The PostScript Visual driver must be used for tab printing Solution ID TAUS0900083EN Description How to default the opening scan size of a scanned document from Adobe Acrobat 9 Solution To default the opening scan size of a scanned document via Adobe Acrobat 9 perform the following 1 Open a PDF 2 Select Edit and then Preferences 3 Click on Zoom to scroll and select the
61. p n U193 2021 Solution ID TAUS0644291EN Solution Usage 0 Description FS210 Staple Cartridge Sensor Actuator part number Solution Staple Cartridge Sensor Actuator p n U193 2021 Solution ID TAUS0646848EN Solution Usage 0 Description Does Konica Minolta provide support for Equitrac products Solution For Equitrac technical support information please visit http www metrics com Support URL http www metrics com Support or contact trained Support Engineers by telephone at 519 885 2458 by fax at 519 746 7931 or via E mail at support metrics com Note Technical Support is available Monday through Friday 8 AM to 6 PM EST Trademark ownership information FILE V TEXT WTRADEMRK TXT NEW Solution ID TAUS0647552EN Solution Usage 0 Description Does WinFax Pro10 Software work with AHT OneRip 2 Solution A WinFax Pro10 Software Option is available for the OneRip 2 solution Fax from a KonicaMinolta legacy MFP that previously did not offer fax capabilities When connecting multiple printers to the OneRIP 2 server all connected printers are enabled with faxing The MFPs do not require a fax board Working as the Scan to E mail function simply insert the fax number in place of an E mail address and proceed The WinFax Pro Option supports the following devices Di450 Di550 Di551 Di650 7155 7165 Di750 7075 bizhub Di470 bizhub Di5501 Di7210 bizhub Di7255 7272 bizhub Di850 bizhub 7085 bizhub CF2002 CF3102
62. plastic guide plate positioned slightly to the left of the slit glass when the RADF is closed The original conveyance sensor PS306 falsely detects the presence of paper dust as a paper jam SOLUTION To clean the platen guide part left perform the following 1 Power the copier OFF 2 Raise the RADF 3 Remove the three gold colored screws p n 002193061 which secure the platen guide part left p n 13QA41030 to the RADF Thoroughly clean and remove all paper dust from the platen guide part left 4 Reinstall the platen guide part left and power the machine ON Solution ID TAUS0619949EN Solution Usage 1 Description SC46 11 at power up Solution CAUSE The exposure lamp failed SOLUTION To check the exposure lamp perform the following 1 Access the 47 mode power the machine ON while holding down on the 4 and 7 mode output code 00 2 If the exposure lamp p n 26NA83010 does not light replace it Solution ID TAUS0619965EN Solution Usage 1 Description When ECM printing is there a way to have the job print automatically instead of having to enter the user ID and or password from the touchscreen Solution The ECM user ID and or password must be entered from the touchscreen in order print the job Solution ID TAUS0620021EN Solution Usage 1 Description DF316 when copying 11x17 or 8 5x14 originals from the RADF a misfeed occurs and 2 sheets exit 1 copy and 1 blank copy Solution Copyright 2009 Konica Minol
63. positioning adjustment procedure using the original style staple cartridge from the FS110 FS210 finisher or use the modified stapler position jig p n 13QEJG010 Notes 1 Finisher stapler vertical positioning adjustment URL http techweb konicabt com tpm media FS_Cartridge pdf procedure 2 To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0640332EN Solution Usage 0 Description Code 46 17 when scanning through the RADF Solution CAUSE The image control board failed SOLUTION Replace the image control board p n 56AA 9013 Note An additional symptom is blank copies with lines when scanning from the glass Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 146 7155 Solution ID TAUS0640631EN Solution Usage 0 Description Horizontal black lines and abnormal noise Solution See Bulletin Number 5006 for details Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0640872EN Solution Usage 0 Description Unabl
64. power up 2 Select 1 Software SW setting 3 Use the arrows to scroll to dipswitch 30 6 4 5 Press the OFF button once The top of display should now indicate SOFTWARE SWITCH SET MODE 30 6 0 Press RETURN MODE CHANGE and then BASIC SCREEN to return to normal operation Solution ID TAUS0621852EN Solution Usage 0 Description SC46 06 when installing the 256MB memory module Item 950588 MU 303 in the E RDH Solution CAUSE Some memory in stock was identified as being defective and has been removed from stock SOLUTION Please contact the memory supplier for return procedures Solution ID TAUS0622042EN Solution Usage 0 Description C29 04 during warm up Solution CAUSE Paper is stuck between the cleaning unit and the drum causing an incorrect Y adjustment SOLUTION Remove the paper Note Due to the location of the paper the drum may have been damaged Replace as necessary Solution ID TAUS0622170EN Solution Usage 0 Description Tandem printing information Solution Tandem printing requires only 1 IP511 Tandem printing will effectively allow for up to 130ppm output with 2 connected 7165s In addition because the FORCE 65 utilizes the exact same controller now two FORCE print only products can also be connected for tandem print Backoffice and datacenter Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 125 7155 environments can now take advantage of higher speeds for prin
65. readstep2 html 2 If an optional print controller has been installed SC56 04 may indicate a communication problem between the print controller and the IFB Controller Interface Board or between the IFB and ICB Image Control Board Re seat the connectors on the ICB 3 The code sometimes indicates a communication problem between the operation panel and the ICB If the copier functions normally except when printing from the controller the problem is most likely related to the Interface Board Re seat the connectors on the ICB and the operation panel Verify that the copier has current firmware If the code persists reload the PRCB firmware and the ICB firmware It is also possible that the ICB p n 56QA 9010 or IFB p n 65AA 9120 may need to be replaced Solution ID TAUS0701340EN Solution Usage 5 Description Intermittent RADF jamming J61 1 or J62 3 Solution Cause Intermittent failure of the interlock switch Solution Replace the interlock microswitch p n 4014 1301 01 Solution ID TAUS0615861EN Solution Usage 4 Description How to print the management lists Solution To print the management lists perform the following 1 Access the 36 mode Power the copier ON while pressing the 3 and 6 keys 2 Select 7 List output mode 3 From the List Output Mode Menu Screen select the option to be printed load 8 5x11 paper in Tray 1 and press the START button Note If 25 mode 30 1 is set to 0 the following options ar
66. screw on the green handle and position the lever farthest to the right retighten the handle screw Solution ID TAUS0620253EN Solution Usage 1 Description FS 110 J72 19 when stapling Solution PROBABLE CAUSES 1 The paper is being stopped before entering the staple section due to a bent mylar on Conveyance Guide Plate 9 Repair the mylar or replace the Conveyance Guide Plate 9 p n 13QE45090 Note The mylar is attached to the Conveyance Guide Plate 9 and can not be ordered as a separate part 2 Dirty misaligned or failed bypass gate solenoid SD705 Clean and adjust the bypass gate solenoid SD705 If necessary replace bypass gate solenoid SD705 p n 12QR 2630 Solution ID TAUS0620259EN Solution Usage 1 Description PK110 SC77 54 at power up after removal of the punch unit Solution CAUSE The PKCB punch unit control board is still wired to the FNCB finisher control board SOLUTION Remove PKCB wiring from CN62 and CN61 on the FNCB Also remove the PKCB from the FS210 Note If the PK110 is removed from the FS210 there will be a 3 inch gap between the conveyance rollers Reinstall the conveyance guide plate A p n 13QE45400 and conveyance guide plate B p n 13QE45410 Solution ID TAUS0620301EN Solution Usage 1 Description How to immediately exit the current ECM session and have PLEASE ENTER PASSWORD message indicated on the touchscreen Solution Hold down the P key while simultaneously pressing the CLE
67. the 47 mode power the copier ON while pressing the 4 and 7 keys Rotate VR1 clockwise until the corresponding LED goes OFF and then rotate counterclockwise until the LED goes ON then 1 graduation past that point Repeat step 4 for VR2 VR3 VR4 and VR5 Power the copier OFF ON to return to normal copy mode SO On Go NO Solution ID TAUS0638914EN Solution Usage 1 Description FS110M part number for the finisher CB Solution Finisher CB p n 14JS 9011 Solution ID TAUS0639415EN Solution Usage 1 Description The hard drive HD105 is not recognized by the main body Solution CAUSE Improper programming of the HD105 isolation dipswitch SOLUTION To disable isolation of the HD105 perform the following 1 Access the 25 mode 2 Scroll to dipswitch 18 7 Touch 0 OFF on the touchscreen to disable isolation of the HD105 3 Power the copier OFF ON to exit the 25 mode SPECIAL NOTE Solution provided by Sergio Espinoza Caltronics dba Dynamics Inc Solution ID TAUS0639445EN Solution Usage 1 Description Banner pages are being generated even with all banner selections options disabled Solution CAUSE The NIC firmware is corrupted Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 112 7155 SOLUTION Reset the NIC to factory settings and upgrade to the latest level firmware version To reset the IP511 NIC to factory settings perform the following 1 Power down the IP unit and remove th
68. the 7155 7165 printer Note This is a requirement if running thick stock postcard type stock Please remember to check the specification for the printer as it relates to the paper thickness the printer will allow 3 The mainbody printer must be at level 35 for Control and 50 for Image The IP511system code must be at 6 0 0d These were the levels and version used for the test 4 The LCT must be adjusted to hold 12x18 paper 5 The paper tray setting on the printer must be configured for non standard paper Use the following method to make the changes Press the HELP button on the operator panel Select Key Operator Mode on the LCD display Select 6 on the displayed choices Select the LCT Select Special Size Setting Select Non Std Size Input the following numbers for the size of the paper 299 for the first setting width 457 for the second setting length h Press OK i Press Return The paper tray will now display SPECIAL as the paper size Note The print job will exit only to the top output tray because non standard paper is being used Q anoo PostScript VISUAL DRIVER VERSION 8 0 0 0 SPECIAL SETTINGS 1 From within the Microsoft Word document select File then Select Print The driver settings will be displayed 2 Select Properties then Setup Tab will be the default tab 3 Make the following changes and only these changes a Original Paper selection must be changed to Custom Size
69. the desired scanning options on the LCD screen and press START 26 Download the document s using an FTP utility such as SmartFTP URL http www smartftp com download or FTP Surfer URL http Awww whispertech com surfer download htm 27 Select a file from the FTP server remember where you put it and then download it to the PC It should now be able to be retrieved and opened OCONOOAWNY Trademark ownership information Solution ID TAUS0626800EN Solution Usage 1 Description How to isolate Tray 3 Solution To isolate Tray 3 perform the following 1 Access the 25 mode 2 Touch Software SW setting on the touchscreen 3 Scroll to dipswitch 18 2 4 Touch ON 1 on the touchscreen 5 Power the copier OFF ON to exit the 25 mode Solution ID TAUS0627626EN Solution Usage 1 Description Code 56 04 only when the controller is installed Solution Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 107 7155 CAUSE An IP511A controller is installed which is not compatible with the model 7155 SOLUTION Install the IP511 controller which is the only controller compatible with this machine Solution ID TAUS0627642EN Solution Usage 1 Description LT412 J17 01 or J17 08 with paper feeding into the registration area in the main body and timing out Solution CAUSE The LCT paper conveyance roller bushings and or the LCT conveyance driven roller bushings are dirty Note To
70. touchscreen 5 Tray keys specified as ATS APS ON will appear on the right half of the touchscreen Touch to highlight the desired tray key and then change its priority by using the up down arrow keys 6 Touch OK on the touchscreen to complete the setting and restore the Key Operator Mode screen 7 If no further changes are required touch PREVIOUS SCREEN on the touchscreen to return to the normal mode Solution ID TAUS0626649EN Solution Usage 1 Description How to turn E mail OFF Solution To turn E mail OFF perform the following 1 Access the 25 mode hold down the 2 and 5 keys at power up or turn the main switch ON and wait for the Ready to Copy message Hold the P button down until the message Enter 4 digit Password To Change is displayed Note The button must be held down for about 5 seconds before the message is displayed 2 Enter the password 9272 and press the Start Print button Press 1 Software SW setting on the touchscreen Press the left up arrow which is displayed on the touchscreen until 28 is displayed above the up arrow Select the bit number of switch 1 using the right up arrow 28 1 will be displayed Press the ON 1 key which is displayed on the touchscreen Power the machine OFF ON to exit the 25 mode or press RETURN MODE CHANGE and then BASIC SCREEN to return to normal operation DLO Uie 0 Solution ID TAUS0626735EN Solution Usage 1 Description J33 01 at power up Solution CAUSE
71. web browser site the documents are duplexed when sent to the printer Solution 0 0 0 CAUSE The application running on the browser site outputs mixplexed PCL from an HP style driver Mixplex is ON by default on the IP511 7155 running mainbody minimum firmware versions Control version 14 Op Panel version 20 Image version 20 and IP511 system code version 5 7 0 or later SOLUTION Disable mixplex on the IP511 7155 by setting the 25 mode dipswitch 28 0 to 0 Note The listed firmware versions are minimum versions Please visit the Konica FTP site for the most up to date version information Trademark ownership information Solution ID TAUS0623336EN Solution Usage 0 Description How to set the LCD touchscreen to default to the network scanning mode Solution At the present time the network scanning mode can not be set as a default Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 132 7155 Solution ID TAUS0623602EN Solution Usage 0 Description Can the password feature in the TWAIN driver version 1 11 be used with the 7155 IP511 Solution At the present time the password feature in the TWAIN driver will only function with the 7145 IP432 Note Refer to the ReadMe file for more details Solution ID TAUS0623633EN Solution Usage 0 Description PZ108 is Z folding available with 8 5x11R paper Solution The PZ108 specification for Z folding is 8 5x14 and 11x17 paper only Solu
72. when power OFF OONOORWND bizhub 420 500 Common symptoms when NVRAM replacement may be necessary Note First try to flash the machine to the latest firmware before swapping the NVRAM because the firmware fixes many of the following symptoms Screen freeze in Konica Minolta logo Fax unit locking up theMFP or not recognized C E084 error code Cannot PING the MFP C D203 error code Display resetting to Japanese Losing network settings after firmware upgrade C E002 error code Scan to E mail or FTP 10 Loss of adjustment data 11 Total counter is reset 12 Display TCR adjustment 13 C 284x error code ONDINA N Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 10 7155 Miscellaneous bizhub 600 750 Common symptoms when NVRAM replacement may be necessary 1 Screen freeze in Konica Minolta logo 2 Cannot recognize document feeder 3 Error code SC2203 7145 7255 Common symptoms when NVRAM replacement may be necessary 1 Blank screen 2 Loss of E mail addresses 3 Loss of settings 4 Error code E56 01 Ordering Procedures Call the SSD Hotline at 800 825 5664 to open a Problem Ticket IMPORTANT All requests for NVRAMs must be approved by the SSD Hotline and a problem ticket generated lf a request is received without an established problem ticket number the request will be denied The NVRAM can be ordered via the Online Technical amp amp Special Program
73. 0 5 Press RETURN MODE CHANGE and then BASIC SCREEN to return to normal operation Solution ID TAUS0621201EN Solution Usage Description Is there a printable report that displays all scan to E mail errors Solution The 7155 or 7165 does not have the capability to print out a report regarding scan to E mail errors Solution ID TAUS0626720EN Solution Usage Description How to isolate Tray 2 Solution To isolate Tray 2 perform the following 1 Access the 25 mode 2 Touch Software SW setting on the touchscreen 3 Scroll to dipswitch 18 1 4 Touch ON 1 on the touchscreen 5 Power the copier OFF ON to exit the 25 mode Solution ID TAUS0626956EN Solution Usage Description Is Bates Stamping supported Solution Bates Stamping is not supported Solution ID TAUS0642739EN Solution Usage Description J21 02 at power up Solution CAUSE Drum wrap jam the Dmax sensor has detected a paper on the drum surface while in the idle state SOLUTION Remove the drum unit from the machine and inspect the area in front of the Dmax sensor for a sheet of paper Remove any paper found in the vicinity of the Dmax sensor If no paper is present in front of the Dmax sensor the Dmax sensor should be cleaned Replace the toner control board sensor p n 56AA 9100 for 7155 7165 FORCE65 or p n 4024 1017 01 for Di551 Di650 if necessary Solution ID TAUS0649327EN Solution Usage Description How to disable Platen APS Solutio
74. 0 bizhub 360 420 500 bizhub 600 750 7155 7165 7085 7210 7255 7272 bizhub PRO 920 bizhub PRO 1050 C250 C252 C300 C351 C352 C450 C451 C550 C650 IMPORTANT A new NVRAM should be obtained as soon as possible for the machine requiring one ae C350 NVRAM may only be used between other bizhub C350s 2 CAUTION The bizhub PRO C500 8050 NVRAMs may not be exchanged between units due to the serialization of the NVRAM SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0607505EN Solution Usage 2 Description Printed ECM data will only print up to 86 passwords Paper will stop at the 2nd feed rollers with the copy scan and interrupt buttons all flashing and the machine still running with jam a code indicated Solution CAUSE A bug in the previous firmware limited the printing to only 86 ECM passwords SOLUTION Flash the 7155 to version 30 to resolve the limited ECM printing issue Notes 1 Individual print control program versions are displayed as follows on the LCD panel after rewriting this program Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 71 7155 C1 30 C2 11 C3 12 C4 11 C5 12 2 Individual image control program versions are displayed as follows on the LCD panel after rewriting this program 11 30 12 30 13 30 14 30 15 30 Solution ID TAUS0616844EN Solution Usage 2 Description How to enable J code jam display Solution To enable J code jam
75. 0 is displayed Use the right up down arrows until 4 2 is displayed 6 Touch ON 1 7 Touch the right up down arrow one 1 time 4 3 will be displayed 8 Touch OFF 0 Power the copier OFF ON to exit the 25 mode Solution ID TAUS0621326EN Solution Usage 0 Description Bluetooth wireless printing available Solution Konica Minolta recommends ANYCOM Bluetooth Products Bluetooth wireless printing users have the ability to print high quality images from laptops tablets PDAs or desktop PCs without the need for line of sight from up to 30 100 feet away A Bluetooth PC Card URL http techweb konicabt com tpm media AnyCom_PC_Card pdf or USB adapter URL http techweb konicabt com tom media AnyCom_USB_adapt pdf is installed as the transmitting device on the laptop tablet PDA or desktop PC and a Printer Module URL http techweb konicabt com tpm media AnyCom_Printer_adapt pdf receiver is installed on the parallel port of the print device Using standard printer drivers print jobs may be sent directly to the printer from these devices Bluetooth is the ideal solution for mobile professionals or the business traveler allowing them to print to virtually any printer with a parallel port Bluetooth can also be a huge convenience for print for pay customers when time is of the essence Vendors providing print for pay services can equip a printer with the Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 1
76. 0 three fold position can be adjusted so that the overlapping edges of the finshed fold are aligned However the first fold area will always be less than the other two The three folds cannot be calibrated to the same length Solution ID TAUS0618712EN Solution Usage 10 Description PLEASE CLOSE FRONT DOOR message cannot be cleared Solution CAUSE The ADU drive board has failed SOLUTION Reseat all connectors on the ADU DB p n 56EA 9040 and replace if needed Solution ID TAUS0621197EN Solution Usage 10 Description As the copies exit during face down copying there are two indentations on the paper Solution CAUSE The paper exit conveying roller upper is worn or has failed SOLUTION Replace the paper exit conveying roller upper p n 56AA53070 Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 48 7155 Solution ID TAUS0623074EN Description FS110 J72 28 while sorting Solution CAUSE A loss of 24V DC to the FNRLB finisher relay board Note M713 stacker entrance does not turn ON in the 47 mode SOLUTION Replace the FNRLB p n 13QE 9320 and M713 p n 12WM80030 Solution ID TAUS0618869EN Description Creases in copies when copying face down Solution CAUSE The paper exit conveyance roller upper de curling roller is worn SOLUTION Replace the de curling p n 56AA53070 Solution ID TAUS0618895EN Description Intermittent J32 02 when copying or duplexing Solutio
77. 0624227EN Solution Usage 0 Description Prints copies are not properly centered front to rear Solution CAUSE Incorrect software dipswitch setting 12 3 which enables automatic centering SOLUTION To enable automatic centering perform the following 1 Power the copier OFF Access the 25 mode power the copier ON while pressing the 2 and 5 keys Touch 1 Software SW setting on the touchscreen Touch the left up arrow twelve 12 times Touch the right up arrow three 3 times Verify that 12 3 is displayed Touch OFF 0 which will enable the automatic centering feature Power the copier OFF ON to exit the 25 mode Note It is recommended to manually adjust the zoning for all paper trays with automatic centering disabled Once all paper trays are manually adjusted for proper centering enable automatic centering using the above procedure ONO AWN Solution ID TAUS0624294EN Solution Usage 0 Description Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 134 7155 PZ109 when two hole punch is selected 3 holes are punched instead Solution CAUSE The punch black cover that moves the cams has become dislodged preventing the cams from moving to the correct position SOLUTION Remove the punch assembly from the machine and reinstall the cover in the correct position Solution ID TAUS0624299EN Solution Usage 0 Description FS110 J72 18 Solution CAUSE PS705 stacker entrance h
78. 10 Di5510 7272 7255 if needed SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 7155 Image too light dark uneven or wrong color Solution ID TAUS0646042EN Solution Usage 3 Description Copies are very light towards the rear Text has a halo effect if examined closely under magnification or a loupe Solution Note The drum developer and coronas have been replaced However the issue returns after 5 000 to 10 000 copies The drum ground and bias connections seem to be properly connected when checked with a meter less then 10 ohms of resistance CAUSE Failed developing unit In some cases developermay seep into the side seals of the magnet roller This affectsthe bias voltage applied to the outside of the magnet roller bias voltage is lost causing background and halo effecton some text In addition the developer that collects in the core of the magnet roller causes light image usually at the rear of the copies A flattening of the developer brush can be seen if you examineitclosely Tilt the developing unit slightly as you rotate the magnet roller The brush that forms will be flattened where the light image is being produced SOLUTION Replace the developing unitassembly Di650 Di551 7155 7165 p n 4024 1024 01 and Di5510 Di7210 7255 7272 p n 4396 1010 01 and the developer Copyright 2009 Konica Minolta Business Solutions U S A I
79. 155 Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 137 7155 Solution Inventory of the 7155 Item 950545 is depleted Note As with all Konica Minolta products support will continue Solution ID TAUS0625919EN Solution Usage 0 Description How to prevent platen slit glass breakage Solution Two glass protection pads are being applied to the topside of the slit glass one at each end to provide a cushion between the slit glass and the RADF unit to absorb any unusual force applied to it These pads are factory installed on units beginning with serial number 56EE12542 For units below these serial numbers apply the pads to the slit glass during setup or at the next PM or service call Notes 1 This is a 100 free of charge mandatory modification 2 Refer to Safety Bulletin 67 for additional information 3 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0625977EN Solution Usage 0 Description How to update the main body firmware if the laptop does not have a parallel connection Solution Newer laptops typically do not have a parallel connection which is required to update the firmware of the main body A PCMCIA to Parallel converter will allow the lapt
80. 210 or FS210M Solution ID TAUS0643366EN Solution Usage 0 Description How to configure the IP511 for scan to E mail to function with a mail server using exclusively WEBMAIL and not POP3 or IMAP Solution The IP511 supports only POP3 and IMAP server types exclusively WEBMAIL is not supported Please check with a Network Administrator in regards to having this functionality enabled on the mail server If this is not possible an alternate server environment will need to be used to support scanning to E mail Solution ID TAUS0643590EN Solution Usage 0 Description The paper lift mechanism in the large capacity paper cassette is overdriving Solution CAUSE There are two interlock switches used to interrupt power to the lift tray motor M101 The two interlock switches are the lift tray interlock MS101 that opens when the large capacity cassette top cover is opened and the lift tray interlock switch MS102 that is opened when the paper in the tray pushes against the paper feed roller A spring attached to the top cover and the paper feed roller unit is used to move the paper feed rollers out of the way of the lift tray to aid in the insertion of new paper when the paper supply runs out This spring by moving the paper take up rollers out of the way of the paper path prevents the paper stack from engaging the paper feed roller if it should be lifted by the activation of the lift tray motor M101 This prevents the lift tray interlock switch MS102 fr
81. 22 7155 printer module and either loan the USB or PC Card adapter to the customer or allow them to purchase the adapters This eliminates the inconvenience of having to save to floppy disk or CD R the potential for viruses and associated cost when using rental PCs and the need to wait in line during peak periods to use these services It also eliminates formatting problems that can be encountered when using different versions of word processing and spreadsheet programs Notes 1 Bluetooth print devices use a standard Centronics interface Certain external print controllers utilize a DB25 interface A DB25 to Centronics adapter is required for Bluetooth printing on these devices and must be purchased from a third party supplier 2 To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0621347EN Solution Usage 0 Description Key Counter now available as an Item Number Solution See Info Source Bulletin 20a 03 for details Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership i
82. 25 mode turn the machine ON while pressing the 2 and 5 keys c Select 1 Software SW Setting d Use the arrows on the LCD to select dipswitch 22 5 e f op Touch the ON key on the LCD to change the data to 1 Press RETURN g Power the machine OFF ON to exit the 25 mode Note The latest version system software and print drivers are available on the Konica FTP site Trademark ownership information Solution ID TAUS0622963EN Solution Usage Description PZ109 Parts Catalog Solution PZ109 Parts Catalog Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0623251EN Solution Usage Description How to change or delete remove a programmed FTP address Solution To change delete remove a previously programmed FTP address perform the following 1 Press the HELP key Press KEY OPERATOR MODE as indicated on the touchscreen Press the DOWN arrow one time Select 19 Scan transmission setting Select FTP on the touchscreen Select CHANGE to change the FTP address or select DELETE to delete the FTP address Press OK and then RETURN to return to normal operating mode NOOR wf Solution ID TAUS0623262EN Solution Usage Description When printing from an application via a
83. 300 C350 C351 C450 NVRAM trouble codes C D3xx codes can occur at any time Mostly these codes happen when updating firmware A NVRAM Data Restore procedure was announced a few months ago to address these codes Stop 0 7 1 3 9 What this procedure does is take a good image of the NVRAM off the MFP board created when you performed the NVRAM Data Backup and restore it to the NVRAM There are approximately 30 registers that can be corrupt so the above procedure may have to be done as much as 30 times WARNING If a corrupt NVRAM is suspected DO NOT perform the NVRAM Data Backup This will take the corrupt NVRAM image and back it up to the MFP board If this is done and the NVRAM is replaced the corrupt data that was just backed up will be transferred to the new NVRAM If this is the case then the NVRAM and MFP board will have to be replaced as a set Known unrecoverable NVRAM symptoms 1 Stuck on hourglass screen 2 Incorrect meters 3 When performing the NVRAM restore procedure the codes repeat themselves Note One thing that has been noticed is these machines seem to be highly susceptible to voltage sags and spikes It is HIGHLY recommended to install a quality power line conditioner on these machines Known fixes for various codes C D36E and C E002 Install Phase 3 01 firmware H5 or H6 depending on model If a corrupt NVRAM is suspected please try performing a Data Clear This can be found in the Tech Rep mode CAUTION All p
84. AA 904 2 7165 56EA 904 2 7155 56QA 904 0 7255 7272 Special Note Solution provided by Jose Luna KMBS Woodland Hills Solution ID TAUS0600849EN Solution Usage 1 Description When using the 1 2 mode copying 8 5x14 or 11x17 the second side is upside down Solution CAUSE Original direction was not selected in the SPECIAL ORIGINAL mode SOLUTION To change the original direction perform the following 1 On the touchscreen select SPECIAL ORIGINAL 2 Special original window will be displayed 3 On the far left of the touchscreen highlight the ORIG DIRECTION that is desired for the copy job 4 Select OK on the bottom of the right on the touchscreen to return to the copy screen Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 88 7155 Solution ID TAUS0600972EN Solution Usage 1 Description On a key counter or any external control device Equitrac equipped machine when any key is pressed while the machine is in an INSERT KEY COUNTER condition the operation panel locks up Solution CAUSE Machine is requiring an original to be placed in the RADF or on the platen glass SOLUTION Either lift the RADF or insert an original into the RADF to unlock the operation panel or place an original on the platen glass Note Upgrading the ROM versions to M30 and 130 will prevent the lockups and not require the above action Trademark ownership information Solution ID TAUS0612910EN Solution Usage 1
85. AR QTY key Solution ID TAUS0620321EN Solution Usage 1 Description FS210 important information regarding poor stapling staples are buckling and the alignment of the staples Solution Performing the stapler alignment adjustment procedure outlined in the Technical Notice Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0620361EN Solution Usage 1 Description Is there a way to download or upload ECM codes to the 7155 from a PC Solution At the present time there is no way to enter ECM codes via a PC Solution ID TAUS0620381EN Solution Usage 1 Description Pl110 J72 50 during copy mode Solution Install the latest 7155 firmware using the ISW Microsoft Windows utility To obtain the ISW utility perform the following Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 97 7155 Access KBT s Home Page URL http www konicabt com In the right hand menu click on NSSG A disclaimer is offered Read it and click on I Accept to access the NSSG Web Support login page Enter a User ID and Password and click Login In the left hand margin under GET FILES click on Download EPROMs In the pull down menu click on EPROMs for Accessories Clic
86. CN21 2 If voltage is less than 24V DC reseat the connector and replace the DC power supply p n 56AA84510 as needed Solution ID TAUS0621443EN Solution Usage 2 Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 79 7155 Description DF316 intermittent misfeeding of originals Solution CAUSE An old style double feed prevention sheet is installed SOLUTION Install the new style double feed prevention sheet p n 13QA40621 Solution ID TAUS0621685EN Solution Usage 2 Description How to print an E mail list of all registered users from the operation panel Solution An E mail user list can not be printed from the operation panel however it can be printed from a PC by browsing to the 7155 internal NIC To browse to the internal NIC ensure a TCP IP address is set see instructions below and the NIC is connected to the network To set up the internal NIC perform the following 1 Access the 25 mode hold down the 2 and 5 keys and power the unit ON or hold the P key down until the message Enter 4 digit Password To Change is displayed Note The button must be held down for about 5 seconds before the message is displayed 2 Enter the password 9272 and press the Start Print button 3 Select 1 Software SW setting Using the left arrow scroll until 22 is displayed Ensure 22 00 is displayed and then press ON SW22 00 must be ON to enable the TCP IP address setting for the 7165 internal
87. Copy message 2 Hold the P button down until the message Enter 4 digit Password To Change is displayed Note The button must be held down for about 5 seconds before the message is displayed Enter the password 9272 and press the Start Print button 4 Select 1 Software SW setting 5 Press the left up arrow until 10 is displayed 6 Press the right up arrow until 0 is displayed The top of display should indicate SOFTWARE SWITCH SET MODE 10 0 1 7 Press the OFF button once The top of display should now indicate SOFTWARE SWITCH SET MODE 10 0 1 8 9 w Press the right up arrow until 1 is displayed The top of display should indicate SOFTWARE SWITCH MODE 10 1 1 Press the ON button once The top of display should indicate SOFTWARE SWITCH MODE 10 1 0 z To set Page memory to 64MB perform the following Set 10 0 0 and 10 1 1 using the above procedure Solution ID TAUS0624327EN Solution Usage 2 Description J31 1 when feeding from all trays Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 82 7155 Solution CAUSE Damaged registration enter sheets which are obstructing the papers entry into the registration rollers SOLUTION Thoroughly inspect the front and rear registration enter sheets Repair or replace the registration enter sheet front p n 56AA46120 or registration enter sheet rear p n 56AA46130 as necessary Solution ID TAUS0624751EN Solution Usage 2 Description When pass
88. E The RADF position is incorrect SOLUTION To correct the RADF position perform the following 1 Open the RADF and remove the original stopper plate 2 Loosen the 3 front and 3 rear RADF mounting screws Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 62 7155 3 Install the two RADF positioning jigs p n120A1052 4 Close the RADF to mate the reference holes and RADF positioning jigs 5 Open the RADF slowly then tighten the 3 front and 3 rear RADF mounting screws Solution ID TAUS0626738EN Solution Usage 4 Description SC21 06 at power up Solution CAUSE The transfer cleaning motor M10 failed SOLUTION To disable M10 perform the following 1 Power the copier OFF 2 Access the 25 mode power the copier ON while pressing the 2 and 5 keys 3 Touch 1 Software SW setting on the touchscreen 4 Touch the left up arrow three 2 times 5 Verify that 3 0 is displayed Use the right up down arrows until 3 4 is displayed 6 Touch the right up down arrow one 1 time 3 4 will be displayed 7 Touch ON 1 8 Power the copier OFF ON to exit the 25 mode 9 Power the machine ON to see if SC21 06 occurs 10 If SC21 06 does not occur replace M10 p n56AA 3831 Solution ID TAUS0628430EN Solution Usage 4 Description Blank display with timer LED flashing Solution CAUSE A new image processing board has been installed Note New image processing boards are not normally p
89. EMS INC Solution ID TAUS0641853EN Solution Usage 0 Description A constraint problem occurs if Tandem Print and Offset are Selected from the Microsoft Windows 2000 PCL driver Solution CAUSE Driver requires updating SOLUTION A new Windows 2000 PCL5e driver version 2 1 11 is available to correct this problem The file 13rpdr2k2111s1 exe is available on the Konica Minolta FTP site URL ftp kbtdigital kx15 ftp konicabt com Trademark ownership information Solution ID TAUS0641911EN Solution Usage 0 Description Is Scan to E mail supported in a Macintosh environment running TCP IP Solution Scan to E mail is supported in a Macintosh environment running TCP IP Trademark ownership information Solution ID TAUS0641952EN Solution Usage 0 Description FS110 Up down gear A intersection change Solution See KOM050109 for details Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 148 7155 Solution ID TAUS0641956EN Solution Usage 0 Description FS210 Up down gear A intersection change Solution See KOM050109 for details Note To view the above PDF Acrobat Reader must be installed Acrobat Read
90. EN Solution Usage 0 Description IP511 print controller installation instructions Solution IP511 Installation Procedure Note To view the above link Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0622957EN Solution Usage 0 Description PZ109 product information Solution PZ109 information Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0622958EN Solution Usage 0 Description PZ109 what print driver PCL only and program versions support the PZ109 Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 131 7155 Solution To use the PZ109 with the PCL print driver the following requirements must be met 1 Print controller firmware version 6 2 or later 2 PCL driver version 1 7 14 or later Windows 95 Windows 98 Windows ME and Windows NT 4 0 and version 2 0 10 or later Windows 2000 and Windows XP 3 Set 25 mode dipswitch 22 5 to 1 To change the dipswitch setting perform the following Power the machine OFF Enter the
91. ENT Copyright 2008 Konica Minolta Business Solutions U S A Inc 7155 Breakage damage malformed removed part Solution ID TAUS0808280EN Solution Usage 2 Description PROBLEM Toner spew over toning Solution CAUSE Incorrect DSD Drum Space Distance with the Developer unit SOLUTION Adjust the DSD space rollers on developer sleeve assembly SPECIAL NOTE Solution contribution by Don St Onge Workgroup SSD Solution ID TAUS0800352EN Solution Usage Description DF 322 varying registration Solution CAUSE ThePlaten guide assembly is damaged SOLUTION Replace the Platen guide assembly p n 13QA 6181 Note The three black Light Shield Sheets attached to the Platen Guide Part Left p n 183QE41030 will also most likely be damaged allowing exposure light to leak onto the registration sensor If damaged replace the three Light Shield Sheets p n 13QA45290 SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 7155 Controller no or slow print scan failure garbled data lockup Solution ID TAUS0623254EN Solution Usage 21 Description Intermittent SC49 01 Solution PROBABLE CAUSES 1 The IP 511 hard drive start up code is corrupt Ghost the hard drive with the available image via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Dow
92. Field Technical Report Form TP 2 has been established for that purpose Use the FTR program only if additional parts are needed Trademark ownership information Solution ID TAUS0638553EN Solution Usage 0 Description How to disable the key counter from incrementing during print jobs Solution To disable the key counter from incrementing during print jobs perform the following 1 Access the 25 mode while holding down the 2 and 5 keys power the machine ON Press 1 on the touch screen Software SW Scroll to switch 16 3 using the arrow keys on the touch pad Press OFF Press the Return key on the touchpad Power the machine OFF ON to exit the 25 mode Daey Solution ID TAUS0638605EN Solution Usage 0 Description FS110 change of FNS wiring B Solution See M20040346A0 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0638608EN Solution Usage 0 Description Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 144 7155 FS210 change of FNS wiring B Solution See M20040346A0 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe
93. ID TAUS0619300EN Solution Usage 2 Description Tandem copier can one of the tandem units be used as a network printer at the same time Solution Tandem copying allows one of the tandem units to be connected to the network for use as a network printer Solution ID TAUS0619325EN Solution Usage 2 Description Can the 7165 be used without a finisher installed Solution The 7165 will operate without a finisher Solution ID TAUS0619338EN Solution Usage 2 Description FS 110 FS 110M F77 04 after the copy exits Solution PROBABLE CAUSES 1 The stacker coupling gear is damaged Clean and inspect the coupling gear Z 18 Replace the stacker coupling gear p n 129U77041 as necessary 2 The exit rollers would not turn off because the Exit sensor PS709 isdirty or misaligned Check the stacker gear for missing teeth andclean PS709 in the stacker unit Notes a Todifferentiate betweenthe FS 110 andthe FS 110M the serial number starts with 14JS for the FS 110M b Multiple sets would run until after the last sheet exited Single copy runs to the upper output tray would not trip the code butsingle copy runs to the main output tray would Solution ID TAUS0619492EN Solution Usage 2 Description Copies jam at exit when using Tray 1 8 5x11 Solution CAUSE Paper exit driving gear 2 is slipping SOLUTION Clean paper exit driving gear 2 shaft and gear one way bearings or replace exit drive gear 2 p n 56AA77230 Solution ID
94. M password under 8 digits will be highlighted 8 Press RETURN on the touchscreen a couple of times to return to normal mode Solution ID TAUS0616872EN Solution Usage 5 Description How to print ECM information Solution To print ECM information perform the following 1 Access the Key Operator Mode by pressing the HELP key then touching KEY OPERATOR MODE from the touchscreen 2 At the Key Operator screen touch the down arrow which is located at the bottom left corner of the touchscreen then touch 14 machine management list print 3 Press 3 ECM Management list 4 Press the START key to print the list 5 All active ECM accounts will be printed 6 To return to normal operation press the P and C keys together then touch RETURN on the touchscreen two times Solution ID TAUS0616949EN Solution Usage 5 Description FS210 how to program the finisher to exit the copies face up or face down Solution To program the finisher to exit the copy face up or face down perform the following 1 Press the HELP key 2 Select Key Operator Mode 3 Press the DOWN arrow once and then select 13 Memory Switch Setting 4 Press the DOWN arrow and scroll to 45 Exit Direction Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 55 7155 5 Select Change Setting Contents to select Face Up or Face Down 6 Press RETURN twice to return to normal mode Solution ID TAUS0618438EN Solution Usage 5 Descri
95. Minolta Business Solutions U S A Inc June 2009 73 7155 Solution ID TAUS0617529EN Solution Usage 2 Description The operation panel is locked up with the exception of the number keys No user functions can be selected Solution CAUSE A poor connection exists on the image CB or the main CB SOLUTION Remove and reseat all connectors on the image CB and main CB Solution ID TAUS0617796EN Solution Usage 2 Description When reducing 8 5x14 originals onto 8 5x11R copy paper the image is not centered Solution This is normal operation To center the image perform the following Select Applications from the touchscreen 2 Select FRONT and then select DOWN SHIFT 3 Enter 25 and press OK and return to the copy screen 4 The image will know be centered on the copies Solution ID TAUS0618157EN Solution Usage 2 Description FS210 SC70 02 at power up Solution CAUSE The FS210 control board has failed SOLUTION Reseat all connections on the finisher control board Replace the FS210 control board as needed p n 13QuJ 9010 Solution ID TAUS0618159EN Solution Usage 2 Description FS210 how to tri fold 8 5x14 paper Solution CAUSE The FS210 will not fold 8 5x14 paper SOLUTION The FS210 is designed to support the folding of 8 5x11R paper only Solution ID TAUS0618162EN Solution Usage 2 Description How many E mails can the machine send at the same time Solution Although 96 E mails can be selec
96. N Perform the following to enable jam detection 1 Access the 25 mode power ON while pressing the 2 and 5 keys Select 1 Software SW setting Use the arrows on the left to scroll to 12 Use the arrows on the right to scroll to 2 The display should read 12 2 Press OFF Power the copier OFF ON to exit the 25 mode DPPN Solution ID TAUS0624393EN Solution Usage 0 Description COPYING IN PROGRESS message with no output but the machine continues to run Solution CAUSE Jam detection has been disabled by an incorrect software dipswitch setting 12 2 SOLUTION Perform the following to enable jam detection 1 Access the 25 mode power ON while pressing the 2 and 5 keys Select 1 Software SW setting Use the arrows on the left to scroll to 12 Use the arrows on the right to scroll to 2 The display should read 12 2 Press OFF Power the copier OFF ON to exit the 25 mode DPPN Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 135 7155 Solution ID TAUS0624395EN Solution Usage 0 Description Cannot access multiple reserve jobs Solution CAUSE The setting of software dipswitch 16 1 determines if only one reserve job is available or if all reserve jobs are available SOLUTION To enable the availability of all reserve jobs perform the following 1 Access the 25 mode power ON while pressing the 2 and 5 keys 2 Select 1 Software SW setting 3 Use the arrows on the left to sc
97. N Solution Usage 0 Description J32 04 when making copies especially with legal and letter R originals Solution CAUSE Problem with ADU SOLUTION Replace the ADU Open Shut p n 56AA 51102 Solution ID TAUS0648989EN Solution Usage 0 Description FS210M J72 91 only when tri folding Solution CAUSE Failure of finisher relay board SOLUTION Reseat the connectors on the finisher relay board and the finisher CB and verify operation If issue persists replace the finisher relay board p n 14JT 9320 Solution ID TAUS0649080EN Solution Usage 0 Description Intermittent black copies with paper wrapping around drum Solution CAUSE Poor drum ground SOLUTION Clean and service the front and rear drum bearings Clean only the inner circumference of the bearing and the drum shaft Use Scotch Brite or emory cloth to clean build up Do not lubricate or flush bearing with alcohol The bearing is packed with conductive grease which is needed for proper operation Replace the bearing if does not turn properly or if the bearing appears worn Make sure the drum shaft coupler is flush against the drum flange and the notch is flush with the front bearing when reinstalling Trademark ownership information Solution ID TAUS0649101EN Solution Usage 0 Description New parts blade support spacer Solution Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 153 7155 See KOM051624 pdf for details Note T
98. N Solution Usage 1 Description When scanning PDF documents in the 8 5x11 direction the image is offset Solution CAUSE Earlier version mainbody firmware is installed SOLUTION Update the mainbody firmware URL ftp eproms epromuser ftp konicabt com copyhigh version to minimum 37 Control and 52 Image Also update the IP511 system code to version 6 2 0 minimum Solution ID TAUS0623393EN Solution Usage 1 Description In the 25 mode the paper size adjustment is grayed out Solution CAUSE A LCT is not installed SOLUTION This will not be grayed out when a LT402 or LT412 is installed Notes 1 This adjustment does not apply to the regular paper trays 2 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0623489EN Solution Usage 1 Description Hecon key counter availability Solution A kit p n SE95 4020 is available which includes all necessary mounting hardware and wiring It does not include the key counter PCUA 950816 If individual parts are ordered referring to Technical Operations Bulletin A4 D5 dated 6 25 03 the adapter wiring harness p n 1206K0010 is not needed since it is included with the kit Use the long adapter wiring harness The short one is not needed Directi
99. NIC Access the Key Operator Mode by pressing the HELP key then touching KEY OPERATOR MODE from the touchscreen At the Key Operator screen touch the down arrow which is located at the bottom left corner of the touchscreen then touch 1 System Initial Setting Select 3 IP Address Setting Enter theTCP IP address Subnet Mask and Gateway and press OK Power the unit OFF and then ON to store the TCP IP settings 10 Browse to the NIC and select Copier Setup 11 Enter the Key Op password or 0000 and select Apply 12 Select Scan Transmission Setting 13 Select Entry List All registered users will be displayed Simply print the list OANDOOAL Trademark ownership information Solution ID TAUS0621706EN Solution Usage 2 Description FS210 paper misalignment in staple mode Solution CAUSE Copies conveyed into the stapler unit stacker are misaligned when the stapler unit pushes the stacked copies upward into stapling position against the clincher portion of the unit SOLUTION Two mylar strips have been added to the middle guide plate to position the copies to be stapled higher into the stacker As they are received the copies are now better aligned with the clincher which by reducing the upward movement of the copies during the stapling operation minimizes the chance for misalignment In addition the diameter of the pin that secures the rocking pulley has been reduced to prevent copies from shifting should they come
100. Note The button must be held down for about 5 seconds before the message is displayed 3 Enter the password 9272 and press the Start Print button 4 Select 1 Software SW setting 5 Press the left up arrow until 08 is displayed 6 Press the right up arrow until 7 is displayed The top of display should indicate SOFTWARE SWITCH SET MODE 08 7 1 Change the 1 Disabled to a 0 to enable Store on hard disk 7 Press RETURN MODE CHANGE and then BASIC SCREEN to return to normal operation Note Enable the following Memory Switches in the Key Operator mode 43 Image Stored Cont SRV to ON 44 Image Recalled Cont SRV to ON SPECIAL NOTE Solution provided by Brandon Greisinger PERRY CORPORATION Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 138 7155 Solution ID TAUS0626385EN Solution Usage 0 Description In the scan mode for E Mail HDD FTP the Address manual input button on the LCD is grayed out This prevents information from being manually entered Solution CAUSE The memory switch for I P Scan Address manual input is set for Prohibit SOLUTION To change this setting perform the following 1 From the Key Operator mode select 13 for Memory Switch Setting 2 Arrow down until 46 I P Scan Address manual input is displayed 3 Highlight this setting with the small down arrow on the right side of the LCD 4 Press the Change Setting Contents button on the LCD Ensure that the setting now
101. PS305 reversal paper exit PS failed SOLUTION To check PS305 perform the following 1 Access the 47 mode power the machine ON while holding down on the 4 and 7 keys input code 85 2 Actuate PS305 and watch for a change of state at the control panel 3 If no change takes place replace PS305 p n 540085510 Solution ID TAUS0626766EN Solution Usage 1 Description Can the scan to hard drive filename be changed Solution CAUSE Early main body ROM did not allow this function SOLUTION Install the latest main body image ROM that is posted on the FTP site Download the latest firmware from the Konica Minolta FTP site or the EPROM download page To access the firmware download section on the Konica Minolta website perform the following 1 Sign into the Secured site URL http www konicabt com konicode Logon 2 In the left frame click on NSSG Web Support 3 Again in the left frame click on Download EPROMs 4 In the Show all files for pull down menu select Eproms For High Volume Copiers and click on the List Files button 5 In the list of firmware click on the required link to download The firmware description will be in PDF format Notes a The following characters cannot be selected during selecting file name on Scan to HDD _ b Space is inserted to the file name for Scan to HDD c To view a PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at ht
102. Reseat memory and all connectors on the Image CB SPECIAL NOTE Solution provided by Edward Johnson Copy Service amp Supply Statesville NC Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 86 7155 Solution ID TAUS0642370EN Solution Usage 2 Description When browsing to the main body NIC the pictures or boxes are corrupt and only text is displayed Solution CAUSE Show Pictures is not selected in Microsoft Internet Explorer SOLUTION To enable Show Pictures in Internet Explorer perform the following 1 Right click on IE and select Properties 2 Select the Advanced tab 3 Scroll until Show Pictures is displayed select it and apply it Trademark ownership information Solution ID TAUS0642759EN Solution Usage 2 Description J61 01 intermittent PLEASE RELOAD ORIGINALS message Solution PROBABLE CAUSES 1 Failed RADF cover open detect microswitch Check the operation of the switch in the 47 mode and replace MS301 p n 12QR86010 as necessary 2 The open close cover was opened while the RADF was in motion The vibration of the copier in combination with worn actuator torsion spring and open close sensor PS311 generated the code even though no one actually opened the RADF during a document feed operation Replace PS311 p n 4014 1023 01 in the EDH the actuator p n 4396 1395 01 and torsion spring p n 4024 2212 01 Note The sensor may look and test properly but the problem is i
103. S 1 A poor connection exists on the image CB and or the main CB or the write unit has failed Reseat all connectors on the image CB and main CB Replace the write unit p n4396 1239 01 for Di5510 Di7210 7255 7272 p n 4024 2052 01 for Di650 7165 and p n 4024 2050 01 for Di551 7155 if necessary Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 33 Warm up wrong display incorrect operation lock up 2 LD1 or LD2 has failed and the image generated by the laser is not being output on the test pages This results in only half of the test pattern being printed in test mode Generate a test page in the 36 mode Test Pattern Output mode Enter a data of 5 which will print out a pattern for LD1 and LD2 The write unit may have failed Replace the write unit p n4396 1239 01 for Di5510 Di7210 7255 7272 p n 4024 2052 01 for Di650 7165 and p n 4024 2050 01 for Di551 7155 if necessary 3 DF E RDH memory has failed Confirm by removing and or replacing the defective memory Note The standard memory of the main body E RDH is 64MB There is one additional slot for memory which can be expanded to a maximum of 576MB Additional memory is installed on the image CB located at the rear of the unit Available Konica memory ITEM ITEM DIMM 950631 MU 401 64MB 950632 MU 402 128MB 950588 MU 303 256MB 960334 MU 304 512MB SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0638596EN Solution Usag
104. S0622820EN Solution Usage 0 Description Code 82 1 from the E mail alert system Solution CAUSE Engine stopped due to exceeded EKC limit Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 130 7155 SOLUTION Copy limit reached Solution ID TAUS0622822EN Solution Usage 0 Description Code 91 0 from the E mail alert system Solution CAUSE KRDS is prohibiting copying SOLUTION Remote function stopped the machine Please call for service Solution ID TAUS0622824EN Solution Usage 0 Description Code 71 1 from the E mail alert system Solution CAUSE PI unit top cover is open SOLUTION Please close finisher top cover Solution ID TAUS0622850EN Solution Usage 0 Description Microsoft Windows 2003 Server printer driver support 7155 Solution Microsoft Windows 2003 Server printer driver support list Notes 1 The latest version print driver is available for download from the Support amp Drivers URL http kmbs konicaminolta us eprise main KMBS Support_Center Home section on the public web site or the Konica Minolta FTP site URL ftp kbtdigital kx15 ftp konicabt com 2 To view the above PDF s Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0622900
105. S44 in resist unit SOLUTION The spring looks like it should have the long L shaped leg go in the square cut out of the bracket If installed in this manner the spring loops will compress against the actuator and hinder its return after paper actuates it Reposition the spring SPECIAL NOTE Solution provided by MAURICE HASSELER KBT SAN DIEGO Solution ID TAUS0621971EN Solution Usage 5 Description Intermittently the machine powers OFF during copy mode Solution CAUSE The DCPS failed SOLUTION Replace the DCPS p n 56AA84510 Note Because the problem is intermittent it may be difficult to check the DCPS Solution ID TAUS0623024EN Solution Usage 5 Description A square gray patch on the trail edge of copies prints Solution CAUSE The cleaning blade is incorrectly installed or has flipped SOLUTION Ensure that the blade is installed correctly If the blade has flipped it may be necessary to replace the blade p n 56AA20100 Solution ID TAUS0623155EN Solution Usage 5 Description HARD DISK INSTALLATION FAILURE or HARD DISK ACCESS FAILURE message Solution CAUSE The phosphorous based fire retardant material which is included in the LSI package on the HD105 control board may induce a chemical reaction with the copper lead frame inside the LSI This will cause electrical leakage to occur between pins resulting in signal abnormality Note The frequency of occurrence depends on machine use environment and condition
106. SD Solution ID TAUS0615561EN Solution Usage 3 Description How to disable auto charge electrode cleaning Solution To disable auto charge electrode cleaning perform the following 1 Power the copier OFF 2 Access the 25 mode power the copier ON while pressing the 2 and 5 keys 3 Touch 1 Software switch setting on the touchscreen 4 Scroll to software switch 2 3 using the arrow keys 5 Set 2 3 to 1 OFF for the 7055 7065 Set 3 3 to 1 OFF for the 7075 7085 Force75 Force85 7155 7165 7255 7272 Force65 Di551 Di650 Di750 Di850 and Di5510 Di7210 6 Power the copier OFF ON to exit the 25 mode Solution ID TAUS0619462EN Solution Usage 3 Description What is the recommended tab paper Solution The recommended tab paper is made by Avery and the product number is 7103 Series 7100 is 90lb white index and is 9x11 Solution ID TAUS0626073EN Solution Usage 3 Description How to set up the main body NIC TCP IP address Solution To program the main body NIC TCP IP address perform the following 1 Access the 25 mode hold down the 2 and 5 keys and power the unit ON or hold the P key down until the message Enter 4 digit Password To Change is displayed Note The button must be held down for about 5 seconds before the message is displayed 2 Enter the password 9272 and press the Start Print button 3 Select 1 Software SW setting 4 Using the left arrow scroll until 22 is displayed 5 Ensure 22 00 is dis
107. SE Possible defective fuser drive motor SOLUTION Check the operation of the Fixing Motor M4 operation in diagnostics 47 mode output code 040 0 1 and 2 Check for 24V Replace M4 P N 56AA80080 as necessary As atest swap fuser drive motor with finisher exit drive motor SPECIAL NOTE Solution provided by DOUG MCDANIEL IMAGE TEC VIRGINIA WESTERN COPY Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 50 7155 Solution ID TAUS0601516EN Solution Usage 7 Description FS110 J72 18 Solution CAUSE The finisher bypass gate is out of adjustment SOLUTION Perform the finisher bypass gate solenoid SD705 adjustment as outline in the Service Manual Solution ID TAUS0616874EN Solution Usage 7 Description How many passcodes can be programmed in the ECM mode Solution ECM mode on the 7155 has the capability to program and store 1000 passcodes Solution ID TAUS0618562EN Solution Usage 7 Description Image control board compatibility between the 7155 and 7165 Solution Image control board p n 56AA 9010 is the original number and is only valid for the 7165 The original part number for the 7155 is 56AA 9012 and is only good for the 7155 The latest part number 56AA 9013 is used with both models and is interchangeable between the two models Refer to 7155 7165 FORCE 65 Technical Bulletin 3A for more details and specific cautionary measures to be applied prior to ordering the part and installing
108. SE WAIT NOW HDD INITIALIZING message at power up Also unable to access the HDD menu in the Key Operator Mode Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 141 7155 Solution CAUSE Failed HD105 main body Hard Drive SOLUTION Replace the HD105 p n 950556 Solution ID TAUS0628320EN Solution Usage 0 Description PZ109 can 8 5x11 paper be Z folded Solution The PZ109 will Z fold 11x17 or 8 5x14 inch paper The PZ109 will not Z fold 8 5x11 paper Note This highly requested accessory is used to twice fold 11x17 paper ledger and 8 5x14 paper legal paper inward in order to make the width of the paper the same width as an 8 5x11 letter piece of paper or to provide the ability to fit that same larger paper inside of three ring binders Solution ID TAUS0628433EN Solution Usage 0 Description Error 46 43 when selecting image overlay Solution CAUSE A failed hard drive HD105 SOLUTION After verifying all connections related to the HD105 and if the problem remains replace the hard drive Item 950556 Note Even if this problem is occurring it still may be possible to scan to and retrieve documents from the hard drive Solution ID TAUS0628766EN Solution Usage 0 Description PK120A J72 43 when punching Solution CAUSE The PK sensors require a sensitivity adjustment SOLUTION To adjust the PK sensors perform the following 1 Open the front door of the finisher and turn the po
109. SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0802265EN Solution Usage Description Toner is scattered around images when printing on thick paper This is particularly noticable with text Solution CAUSE Incorrect transfer separation setting SOLUTION Change soft switch 6 bit 3 to ON switch 6 bit 4 should remain OFF Note This setting affects copy quality only when the Thick mode is selected SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 7155 Image blank or solid color Solution ID TAUS0617966EN Solution Usage 29 Description SC46 08 at power up may be intermittent Possible overtoning background andlight copies Solution PROBABLE CAUSES 1 A poor connection exists on the image CB and or the main CB or the write unit has failed Reseat all connectors on the image CB and main CB Replace the write unit if needed p n 56AE 6500 2 LD1 or LD2 has failed and the image generated by the laser is not being output on the test pages This results in only half of the test pattern being printed in test mode Generate a test page in the 36 mode Test Pattern Output mode Enter a data of 5 which will print out a pattern for LD1 and LD2 Replace the write unit p n 56AE 6500 if necessary Solution ID TAUS0643548EN Solution Usage 3 Description SC29 03 patches are not output during D Max
110. Solution ID TAUS0603169EN Solution Usage 3 Description Can NCR PAPER be used as copy paper Solution NCRPAPER has only been approved for use in the bizhub PRO C500 920 1050 Konica Minoltarecommends an NCR PAPER named Xero Form II fromAppleton Papers in Wisconsin Xero Form II is a vegetable based product that works extremely well Note For the bizhub PRO C500 and 920 refer to Bulletin 5349 For the bizhub PRO 1050 series see Marketing Bulletin 05 GB 014 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0615546EN Solution Usage 3 Description How to disable auto T S corona electrode cleaning Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 17 7155 Miscellaneous Solution To disable auto transfer separation electrode cleaning perform the following 1 Power the copier OFF 2 Access the 25 mode power the copier ON while pressing the 2 and 5 keys 3 Touch 1 Software switch setting on the touchscreen 4 Scroll to software switch 2 4 or 3 4using the arrow keys 5 Set 2 4 to 1 OFF for the 7055 7065 Set 3 4 to 1 OFF for the 7075 7085 Force75 Force85 7155 7165 7255 7272 Force65 Di551 Di650 Di750 Di850 and Di5510 Di7210 6 Power the copier OFF ON to exit the 25 mode SPECIAL NOTE Solution contribution by Ed Bellone Production Print S
111. TAUS0619589EN Solution Usage 2 Description Printed ECM count data fails to display the entire ECM contents Solution CAUSE Missing sequential ID account numbers within the ECM data list which results in the account data list being partially printed SOLUTION To check the integrity of the sequential ID account numbers perform the following 1 Power the copier OFF 2 Access the Key Operator Mode power the copier ON while pressing the HELP key Touch 4 ECM function setting on the touchscreen Enter the ECM master code Touch OK on the touchscreen Touch 1 ECM data edit on the touchscreen Touch Add on the touchscreen The next available account number will be displayed on the touchscreen If the available account number displayed is lower than the highest account number the account numbers are not sequential and an account number and name should be entered into this location 8 Repeat step 7 until the next available account number displayed is greater than the current highest account number the account numbers are now sequential 9 Touch Cancel on the touchscreen 10 Touch RETURN two 2 times to return to the Key Operator screen 11 At the Key Operator screen touch the down arrow then touch 14 Machine management list print on the touchscreen NOOR W Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 76 7155 12 Touch 3 ECM management list on the touchscreen 13 P
112. To download or upload address book informationconnect to the engine network port To configure TCP IP address on the engine perform the following 1 Press HELP to access Key Operator mode 2 Press 1 System Initial 3 Set engine s TCP IP address subnet mask and gateway 4 Exit key operator mode 5 Download the address book from the engine Solution ID TAUS0645408EN Solution Usage 0 Description SC90 01 at power up Solution CAUSE CN207 and CN217 are connected in the incorrect sockets on the PRCB Printer Control Board SOLUTION Verify CN207 and CN217 are connected in the correct sockets both are 12 pin connectors and can be interchanged All wires of CN217 are ae also Check ICP1 on the ADUDB It is possible that this is OPEN Inspect the wiring harness solenoids fans and motors in the ADU section Check 24V DC outputs on the ADUDB to isolate a short to ground pinched wire Replace the ADUDB if necessary p n 4026 1006 01 for the Di551 p n 4024 2892 01 for the Di650 p n 56EA 9040 for the 7155 p n 56AA 9040 for the ie ICP1 is not a replaceable part It is not a fuse it is a semiconductor device like a transistor or diode WARNING DO NOT ATTEMPT TO SHORT across ICP1 SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0703493EN Solution Usage 0 Description Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 37 Warm up wrong display inc
113. a Business Solutions U S A Inc June 2009 94 7155 CAUSE The NIC firmware is corrupted and or outdated SOLUTION Reset the NIC to factory settings and upgrade to the latest level firmware version To reset the IP511 NIC to factory settings perform the following 1 Power down the IP unit and remove the small rear IP511 cover 2 Set jumper OP2 to the lower 2 pins bottom and middle for factory initialization 3 Power the IP unit ON and leave it on for five minutes 4 Power down the IP unit and reset jumper OP2 to the upper 2 pins upper and middle 5 Install the rear cover 6 The card should now be initialized and should print a status page once both the IP unit and the printer have come to a ready state Notes a The NIC firmware can be downloaded from the Konica FTP site b To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0619823EN Solution Usage 1 Description Printer control board compatibility between the 7155 and 7165 Solution The printer control board p n 56AA 9021 is used on both the 7155 and 7165 Solution ID TAUS0619863EN Solution Usage 1 Description DF316 J65 02 at power up Solution CAUSE Paper dust build up on the platen guide part left which is a black
114. abled A password is required when storing documents to the HD105 Solution ID TAUS0620091EN Solution Usage 2 Description DF316 lines on copies lead to trail spaced evenly one eighth inch apart and only when the originals are fed from the RADF Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 77 7155 Solution CAUSE The printer control board has failed SOLUTION Reseat all connectors on the printer and image boards Replace the PRCB if needed p n 56AA 9021 Solution ID TAUS0620108EN Solution Usage 2 Description How to adjust lead edge erasure Solution To adjust lead edge erasure perform the following 1 Power the copier OFF Access the 36 mode power the copier ON while pressing the 3 and 6 keys Touch 2 Image adjustment on the touchscreen Touch 3 Timing adjustment on the touchscreen Touch 4 Printer lead edge timing adj on the touchscreen Touch the Copy Screen key on the touchscreen then make a copy and confirm the output Press the C key while pressing the P key Enter a value from the numerical keypad or the touchscreen and then touch the SET key located on the touchscreen The adjustment range is 20 small to 40 large 9 Repeat steps 6 through 8 until the lead edge erasure conforms to the standard range within 3mm 10 Power the copier OFF ON to exit the 36 mode ONO WI Solution ID TAUS0620314EN Solution Usage 2 Description FS110 the ISW u
115. ader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0652437EN Solution Usage 2 Description How to store PCL fonts onto the print system hard drive or compact flash card Solution Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 87 7155 To store a PCL font onto the IP controller hard drive or compact flash card on legacy Konica models the following prerequisites are necessary 1 The actual font or bar code must be purchased by the user 2 The font must be a PCL font or can be a PCL Soft font If it is a Soft font the font must first be edited to make it a PCL font then it can be modified for storage on the IP unit 3 The workstation used to edit the file must be equipped with DOS Dos editor Notes a Follow this step by step procedure for the complete installation procedures and for the proper parts ordering procedures b To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0656577EN Solution Usage 2 Description Unable to install 32 bitdrivers on a Microsoft Windows 2003 64 bit server formigration to the 32 bit clients Solution The 32 bit driver files are
116. adstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0639946EN Solution Usage 0 Description FS210M staple cartridge redesign prevents the stapler vertical positioning adjustment procedure from being performed using the original stapler position jig p n 129XJG011 Solution CAUSE The staple position jig is not compatible with the redesign specifications for the staple cartridge SOLUTION Perform the stapler vertical positioning adjustment procedure using the original style staple cartridge from a FS110 210 finisher or use the modified stapler position jig p n 13QEJG010 Notes 1 Finisher stapler vertical positioning adjustment URL http techweb konicabt com tpm media FS_Cartridge pdf procedure 2 To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0639979EN Solution Usage 0 Description FS110 staple cartridge redesign prevents the stapler vertical positioning adjustment procedure from being performed using the original stapler position jig p n 129XJG011 Solution CAUSE The staple position jig is not compatible with the redesign specifications for the staple cartridge SOLUTION Perform the stapler vertical
117. after implementing the 7155 7165 Toner Misting Counter Measures software dipswitch setting changes at dipswitch 5 0 5 1 23 2 and 23 3 Solution CAUSE Resetting of the toner density selection of developer and toner concentration threshold to maximum lighter settings has resulted in weak patch development during automatic copy quality process adjustment cycles The effect resetting these dipswitches will have is different for each machine based on the copy count of the drum developer and corona wires at the time of the adjustment SOLUTION If SC29 03 or F29 03 codes are experienced after setting the toner density selection of developer and toner concentration threshold to Maximum Lighter Settings reset the toner density selection of developer dipswitch settings dipswitch 23 2 and 23 3 to the Minimum Lighter Setting rather than the Maximum Lighter Setting If the problem continues to be experienced after setting the toner density selection of developer to the Minimum Lighter Setting leave the toner density selection of developer settings at the Minimum Lighter Setting and reset the toner concentration threshold dipswitch settings dipswitch 5 0 and 5 1 to the Minimum Lighter Setting rather than the Maximum Lighter Setting If both these corrective actions fail to resolve the problem reset both the toner density selection of developer and toner concentration threshold settings to their Factory Default values Factory Default Minimum Lighter Sett
118. age 1 Description The hard drive can not be accessed Solution CAUSE Incorrect 25 mode dipswitch settings SOLUTION Set the following 25 mode dipswitches to access the hard drive DIPSW VALUE 2 0 1 8 7 0 18 7 0 Solution ID TAUS0653091EN Solution Usage 1 Description Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 116 7155 Changes made to copier initial settings in key op mode are lost after the panel reset button is pressed The settings revert to the factory defaults Solution CAUSE Incorrect memory switch setting SOLUTION To retain copier initial settings perform the following 1 Enter key op mode 2 Go to memory switch setting 3 Change memory switch 2 to initial setting 4 Return to key op mode 5 Go to copier initial setting and make desired changes 6 Exit key op mode Solution ID TAUS0655338EN Solution Usage 1 Description False J17 10 during copy mode Solution CAUSE The ADU DB or PS44 registration failed SOLUTION To check PS44 perform the following 1 Access the 47 multimode power the machine ON while holding down on the 4 and 7 keys input code 23 press P 3 P 2 Actuate PS44 and watch for a change of state at the control panel 3 If there is no change of state replace PS44 p n 08AA85510 If there is a change of state replace the ADU DB p n 56AA 9040 Solution ID TAUS0700244EN Solution Usage 1 Description How to determine what vers
119. age 3 Description Lines or banding appears on copies when using the non image area erase function Solution CAUSE An external light source is shining light on the glass SOLUTION Move the copier or the light source Solution ID TAUS0617604EN Solution Usage 3 Description Can non standard paper sizes be used in the paper trays Solution European non standard paper sizes A5 A4R etc can be used Using special non standard paper sizes not equivalent to US or European length or width paper sizes will cause the rear paper tray paper guide stop to line up incorrectly and may result in a paper jam When using special size non standard originals the bypass tray should be used The paper size dimensions can also be entered for the bypass tray upon inserting the non standard size paper into Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 64 7155 the bypass tray Simply press the bypass tray Icon and then press Paper Size Type to enter the dimensions of the paper Solution ID TAUS0617836EN Solution Usage 3 Description When PROOF COPY mode is used and the print quantity is set for 2 or more rather than resuming the job and including the proof set the entire job quantity is output without deducting the proof set Therefore the total output quantity is always one set more than the requested quantity Solution CAUSE Functionality limitation in earlier levels of firmware New firmware version allows
120. am is located on the Konica FTP site Trademark ownership information Solution ID TAUS0618251EN Solution Usage 0 Description How to enable disable job offset Solution To enable disable job offset perform the following 1 Press the HELP key 2 Press Key Operator Mode which is displayed on the touchscreen 3 Touch the down arrow on the lower left corner of the touchscreen 4 Touch 13 Memory switch setting on the touchscreen 5 Touch the down arrow on the lower left of the touchscreen three 3 times Touch the down arrow on the right side of the touchscreen 5 times The highlighted indication will shift to 20 JOB offset operating and the current setting will be displayed on the touchscreen 7 Touch Change Setting Contents on the lower middle of the touchscreen until the desired setting is displayed The setting choices available are OFF which is the default setting or ON 8 Press RETURN on the touchscreen a couple of times to return to normal mode D Solution ID TAUS0618301EN Solution Usage 0 Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 119 7155 Description FS110 SC70 02 at power up Solution CAUSE The FS110 control board has failed SOLUTION Reseat all connections on the finisher control board Replace the FS110 control board as needed p n 13QE 9010 Solution ID TAUS0618977EN Solution Usage 0 Description Cannot retrieve a document previously scan
121. and replace as necessary Solution ID TAUS0623150EN Solution Usage 2 Description PK120 intermittent J72 43 during operation Solution CAUSE Firmware update required SOLUTION Install the latest PK120 firmware Notes 1 The PK120 can be only installed on the FS110 and FS210 that support the punch kit 2 The following firmware versions support the PK120 MODEL PROGRAM NAME VERSION 7165 7155 Print control 30 or later 7165 7155 Image control 30 or later FS110 FS210 Finisher 20 or later Solution ID TAUS0623187EN Solution Usage 2 Description Copies and internal test prints have a black band 18mm wide in the lead to trail direction Solution CAUSE The charging corona cleaning assembly is not in the home position resulting in an obstruction between the charge wire and drum surface Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 81 7155 SOLUTION To check the charging corona cleaning assembly perform the following 1 Power the copier OFF 2 Remove the drum assembly from the machine and detach the charging corona unit 3 Thoroughly inspect the charging corona cleaning mechanism for proper operation and position Replace the charging corona unit p n 56AA 2500 as necessary Solution ID TAUS0623283EN Solution Usage 2 Description Unable to flash the upgrade firmware using a laptop running Microsoft Windows XP operating system Solution CAUSE The laptop has printers installe
122. ar corner of main body for at least 10 seconds 13 After the printer has come back to READY from the main body operation panel access the SCANNER SERVER mode using the MODE key located above the CHECK and HELP keys 14 On the LCD touch screen select SCAN TO NETWORK 15 Select FTP 16 Select ADDRESS MANUAL INPUT 17 Enter a PROFILE NAME this name can be any alphanumeric name up to 10 characters long This name will display in the TRANSMISSION OBJECT window 18 Enter the HOST ADDRESS this is the TCP IP address of the FTP host server 19 Enter the FILE PASS path by entering a backslant As the FTP software knows where to send the document a backslant is all that is needed 20 Enter the LOGIN username of the FTP server up to 47 characters long that may be case sensitive depending on the setup Example ftp USERNAME password ftp konicabt com 21 Enter the PASSWORD of the FTP server Example ftp username PASSWORD ftp konicabt com 22 This is an optional step Press the PORT NO Key the ENTER PORT NO screen appears Enter the port number for the FTP server This step is only needed if the PORT NO differs from the default that was set in step 5 23 Press the ENTRY key to register save the information that was entered 24 The PROFILE NAME will now be displayed in the SELECT TRANSMISSION OBJECT screen select it and press OK 25 Insert the document s in the RADF or on the PLATEN GLASS to be scanned and select
123. as failed or the actuator is damaged SOLUTION To verify the operation of PS705 perform the following 1 Power the copier OFF 2 Access the 47 multimode power the copier ON while pressing the 4 and 7 keys input code 076 press P 4 P L LOW should be displayed 3 Actuate PS705 with a piece of paper The L should change to a H HIGH If no change of state takes place inspect the actuator for PS705 If the actuator is broken or missing replace it p n 13QE48070 If the actuator is intact the sensor must be replaced p n 08AA85510 Solution ID TAUS0624302EN Solution Usage 0 Description FS210 J72 18 Solution CAUSE PS705 stacker entrance has failed or the actuator is damaged SOLUTION To verify the operation of PS705 perform the following 1 Power the copier OFF 2 Access the 47 multimode power the copier ON while pressing the 4 and 7 keys input code 076 press P 4 P L LOW should be displayed 3 Actuate PS705 with a piece of paper The L should change to a H HIGH If no change of state takes place inspect the actuator for PS705 If the actuator is broken or missing replace it p n 13QE48070 If the actuator is intact the sensor must be replaced p n 08AA85510 Solution ID TAUS0624388EN Solution Usage 0 Description The machine continues to run after a paper jam with no jam indication displayed Solution CAUSE Incorrect software dipswitch setting 12 2 which disabled jam detection SOLUTIO
124. ated at the bottom left corner of the touchscreen one time 3 Select 13 Memory switch setting 4 Auto reset timer will be the first selection Select Change Setting Contents 5 Use the arrows to change the contents OFF 30 60 90 120 150 180 210 240 270 300 seconds 6 Press the RETURN key a couple of times to return to normal mode Solution ID TAUS0616867EN Solution Usage 1 Description How to enable disable job offset Solution To enable disable job offset perform the following 1 Press the HELP key 2 Press Key Operator Mode which is displayed on the touchscreen 3 Touch the down arrow on the lower left corner of the touchscreen 4 Touch 13 Memory switch setting on the touchscreen 5 Touch the down arrow on the lower left of the touchscreen three 3 times Touch the down arrow on the right side of the touchscreen 5 times The highlighted indication will shift to 20 JOB offset operating and the current setting will be displayed on the touchscreen 7 Touch Change Setting Contents on the lower middle of the touchscreen until the desired setting is displayed The setting choices available are OFF which is the default setting or ON 8 Press RETURN on the touchscreen a couple of times to return to normal mode D Solution ID TAUS0616869EN Solution Usage 1 Description What IP unit controller is used with the model 7155 Solution The IP511 is the designated controller for use with the mod
125. ating systems Microsoft Windows 9x Windows Me Windows NT4 0 Windows 2000 and Windows XP Trademark ownership information Solution ID TAUS0620193EN Solution Usage 1 Description When copying a book in Book Copy mode auto layout and non image area erase are not selected automatically Solution CAUSE The User s Guide is in error The User s Guide indicates to select book copy prior to placing the book on the platen glass In this case auto layout and non image area erase will not automatically be enabled SOLUTION Place the book to be copied on the platen glass and select book copy This will allow auto layout and non image area erase to automatically be enabled Solution ID TAUS0620216EN Solution Usage 1 Description J32 10 at power up Solution CAUSE A piece of paper is actuating PS46 reverse exit in the ADU section SOLUTION Open the front doors and withdraw the ADU carriage Lower the ADU reverse section and locate PS46 in the reversing area Remove the torn or jammed piece of paper Solution ID TAUS0620231EN Solution Usage 1 Description Intermittent exit jams and poor fusing Solution CAUSE The fixing pressure release lever was not adjusted according to the installation instructions The fuser lever can be left in the unlocked position and Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 96 7155 the front door closed SOLUTION With the fixing lever to the right loosen the
126. cabt com where FROM is indicated Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 43 7155 9 Enter the desired information in the SUBJECT SENDER and MESSAGE BODY fields and press OK 10 Press CANCEL to back out of the configuration mode At this point a message will be indicated NIC Parameters is changed Press yes and then enter sysadm for the password and press OK to accept the change 11 Press the Mode key to return to copy mode Solution ID TAUS0617278EN Solution Usage 16 Description Tandem copier information regarding set up installation Solution Tandem setup installation procedure Note1 To view the above document Microsoft Word must be installed Note2 The line speed setting of both units must be set the same Note3 Only one controller is required and used when tandem printing Trademark ownership information Solution ID TAUS0619527EN Solution Usage 16 Description SC46 40 approximately 30 seconds after power up Solution PROBABLE CAUSES 1 A poor connection exists between the image CB image CB interface and or the HD105 Remove and reinstall the HD105 and the image CB interface Prior to installation slightly loosen the mounting screws that secure the image CB and the image CB interface to the respective mounting plates Install the image CB interface and the HD105 and tighten the mounting screws on both boards Note Ensure software dipswitch 2 0 HDD connection Discon
127. caller with the Support Request Form SRF SRFs are also used for Complex Installation Support Application Support Enhanced Application Support Enterprise Print Consulting and Workshops The Contact Center number is 800 825 5664 Use the assigned NSSG User ID for access and the Support Engineer will be happy to assist complete the SRF 4 If a file capture directly from the IP511 is required by the test lab use the following procedure Prerequisite Must have experience with DOS Note Brackets denote data to be input on laptop brackets are not actually inputted a Scan something into the 7155 7165 mailbox on the copier This will create a subdirectory called 7155 7165 in the C Scan subdirectory of the IP511 b Power down the system with the main power switch in the left rear of the copier c Connect a workstation laptop ComX port to the service port on the IP511 with a 9 pin Null Modem cable d Run Hyper Terminal Baud 9600 Data Bits 8 Parity None Stop bits 1 Flow Control none e Power up the main power button on the 7155 7165 Hyper terminal will display boot up sequence of the IP511 A status page is generated after several minutes f On the Workstation press the ENTER key to get a prompt in HyperTerminal g At the prompt type IOCFile 1 and press ENTER THIS IS CASE SENSITIVE At this point all jobs which are printed will have a print file saved in the spool directory h When done printing all the jobs needed to cap
128. cate H Slide the ADU back into normal position and the display panel should indicate L If PS30 does not change state replace the PRCB p n 56AA 9021 Solution ID TAUS0630691EN Solution Usage 5 Description FS110 J72 29 after last copy of a set is exited to the main tray or constant J73 01 at power up Solution CAUSE Damaged or fatigued main tray paper exit sensor PS706 wiring harness connector SOLUTION Remove the main tray paper exit sensor PS706 and thoroughly inspect all three wires of CN125 for any signs of damage or fatigue Repair or replace the FNS Wiring 1 harness p n 13QE90010 as necessary SPECIAL NOTE Solution Provided by Allan Lyons Business Equipment Unlimited Solution ID TAUS0639769EN Solution Usage 5 Description SC56 04 after replacing the NVRAM Solution PROBABLE CAUSES 1 The SC56 04 service code is generated when a new memory board is installed and the copier serial number information is not entered Re enter the copier serial number after the memory board has been properly installed and reset The new memory board must be initialized and the serial number information must be re entered into the copier Refer to attached bulletin 3613 for details Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 58 7155 Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat
129. ced Features and the locate Default SMTP Message Parameters section 3 Input the IP address or DNS name of the E mail server where SMTP Server IP Address or DNS Name is indicated 4 Enter 25 where SMTP Server Port Number is indicated 5 No action is required for SMTP Access Timeout seconds setting 6 No action required for Maximum Message Size 100 kilobytes 7 Inthe SCAN TO E MAIL section enter an internal E mail account or E mail address of the person to be notified when the E mail is rejected or denied or the name of the machine Example7165 IP511 konicabt com where FROM is indicated 8 Enter the desired information in the SUBJECT SENDER and MESSAGE BODY fields 9 Enter sysadm for the password and select ACCEPT SETTINGS METHOD 2 1 Press the MODE key to select PRINTER 2 Press Network Setup on the touchscreen 3 Press the DOWN arrow until E mail Setup is indicated Select E mail Setup and press OK 4 Select SMTP Server Name and press OK Input the IP address or DNS name of the E mail server and press OK 5 Select SMTP Port Number and press OK Enter 25 for the port number and press OK 6 No action is required for SMTP Access Timeout seconds setting 7 No action required for Max Message Size 100 kilobytes 8 In the SCAN TO E MAIL section enter an internal E mail account or E mail address of the person to be notified if the E mail is rejected or denied or the name of the machine Example7165 IP511 koni
130. cled toner mixes with the developer causing the toner charge value to decrease which effects its adherence to the developer and causes toner to leak 3 A gap between the toner supply opening and developing unit through which toner can leak and scatter onto copies As a result of the above developer toner spillage occurs contaminating the charging grid which results in abnormal potential control The covered blocked charge corona grid causes the drum potential to increase and developer to adhere to the photoconductive drum surface This developer is then deposited onto the transfer guide plate T S corona and copies SOLUTION Please refer to 7155 7165 Technical Bulletin 8 for detailed information Use the 7155 7165 Toner Misting Counter Measures Checklist to help resolve the problem To prevent the toner from spilling the REGIST CLEANER ASSY has been changed See KOM060445 pdf for details NOTE Disregard instruction 5b in Tech Bulletin 8 regarding setting change of dipsw 23 2 Can cause SC29 03 after developer change in high humidity areas The bulletin is being revised to remove this step and add more information CAUTION If there is no problem with the write unit and the dipswitch settings are correct replace the developing unit cover Note To view a PDF hyperlink Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Aw
131. connector CN50 and CN51 Also included are CN207 which attaches to the printer CB and CN1 CN2 CN3 and CN4 which attach to the DCPS Solution Upper and lower main body fuser interface wiring harness p n 56AE90030 Solution ID TAUS0629177EN Solution Usage 2 Description SC53 1 during copy mode Solution CAUSE M4 fixing drive motor failed SOLUTION Replace M4 p n 56AA80080 Solution ID TAUS0630940EN Solution Usage 2 Description Toner soiling along the front and rear edges of the copy Solution CAUSE Toner leaks from both ends of the developing sleeve which drops on the entrance guide plate of the transfer separation coronas High humidity paper quality and or daily high copy volume can reduce the toner transfer efficiency to the copy resulting in toner pileup in the developing unit SOLUTION To prevent toner accumulation within the developing unit and subsequent soiling three modifications have been made 1 The developing unit suction fan has been changed to one that provides greater suction power 2 The toner filter material has been changed to increase its filtering ability to reduce the amount of dust that is allowed to pass through 3 A seal has been added to cover the ducting located on the machine s back panel behind the developing fan assembly to further increase developer suction Notes a Refer to Konica Minolta Bulletin Number 4949 for additional details b To view the above PDF Acrobat Reader
132. cted Use diagnostic code 25 P 02 and P 03 input to check PS39 Left Door Photosensor and PS38 Right Door Photosensor With the front doors open the indication on the display should be H If either is L the respective sensor is not functioning correctly SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD Solution ID TAUS0641748EN Solution Usage 1 Description J32 04 during operation jamming at the paper exit Solution CAUSE When the end user has a jam and opens the ADU the paper tears on the exit side creating damage to the mylars SOLUTION Replace or trim the mylars p n 56AA48200 for 7155 7165 7255 7272and p n 4024 3079 01 for Di551 Di650 Di5510 Di7210 SPECIAL NOTE Solution contribution by Jason Harold McCoy Komax Business Systems Solution ID TAUS0651905EN Solution Usage 1 Description SC32 04 while copying even after replacing all of the recommended parts in the Service Manual Solution CAUSE The SC32 04 service code represents a failure ofFM6to turn Paper Exit F fanmotor for the Di5510 Di7210 7255 7272 models only or FM8 to turn Main Body Cooling Fan 2 motor for the Di551 Di650 7155 7165 models SOLUTION Replace the FM6or FM8 p n 26NA80511 for 7155 7165 7255 7272 and p n 4014 2605 01 for the Di551 Di650 Di5510 Di7210 Solution ID TAUS0801210EN Solution Usage 1 Description The machine sometimes shuts itself off Solution CAUSE Failed ICB SOLUTION Replace the Image Control Boa
133. cuting normally Restart from power ON and re execute the ISW 41 Input data format error Check the ISW transfer data file 42 Invalid machine name input data Check the ISW transfer data file 43 Invalid board name input data Check the ISW transfer data file 81 Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 14 7155 Miscellaneous Input device error such as input timeout Check that the communication cable between input devices PC or ISW Tool is properly connected C1 Failed to erase flash ROM during ISW to image control board There is an error in the flash ROM on the image control board Restart from ISW If the error persists the life of the image control board flash ROM may have expired Replace the image control board C2 Failed to write flash ROM during ISW to image control board There is an error in the flash ROM on the image control board Restart from ISW If the error persists the life of the image control board flash ROM may have expired Replace the image control board Error Code Description Action C3 ROM checksum error during ISW to image control board The checksum result after program writing does not match the ROM checksum data of the ISW transfer data file Restart from ISW If the error persists the ISW transfer data file may not be created correctly C4 Output device error such as output timeout An error was detected in the ISW board targe
134. d 6 Press the right up arrow until 7 is displayed The top of display should indicate SOFTWARE SWITCH SET MODE 08 7 1 Change the 1 Disabled to a 0 to enable Store on hard disk 7 Press RETURN MODE CHANGE and then BASIC SCREEN to return to normal operation Note Enable the following Memory Switches in the Key Operator mode 43 Image Stored Cont SRV to ON 44 Image Recalled Cont SRV to ON Solution ID TAUS0621122EN Solution Usage 4 Description How to input E mail addresses from a PC to the 7155 Solution To input E mail addresses from a PC to the 7155 perform the following 1 Access the 25 mode hold down the 2 and 5 keys and power the unit ON or hold the P key down until the message Enter 4 digit Password To Change is displayed Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 60 7155 Note The button must be held down for about 5 seconds before the message is displayed 2 Enter the password 9272 and press the Start Print button 3 Select 1 Software SW setting 4 Using the left arrow scroll until 22 is displayed 5 Ensure 22 00 is displayed and then press ON Note SW22 00 must be on to enable the TCP IP address setting for the 7165 internal NIC 6 Access the Key Operator Mode by pressing the HELP key then touching KEY OPERATOR MODE from the touchscreen 7 At the Key Operator screen touch the down arrow which is located at the bottom left corner of the touchscreen then touc
135. d more Solution ID TAUS0702943EN Solution Usage Description Availability of 64 bit Virtual PostScript printer drivers Solution The latest 64 bit Virtual PostScript printer drivers are available via the Konica Minolta Download Selector Access the Selector from the the KMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 160
136. d select Printer mode 2 Press Controller set 3 Banner page is the top item and is already highlighted Press OK 4 Select either OFF or ON and press OK 5 Press cancel to return to the normal printer screen Solution ID TAUS0639602EN Solution Usage 0 Description A status page is not printed at power up and also can not be printed from the web utility when browsing to the NIC Solution CAUSE ECM mode is enabled SOLUTION Temporarily disable ECM mode if a status page is needed All of the information on the status page can be viewed when browsing to the NIC so disabling ECM mode is not required Solution ID TAUS0639914EN Solution Usage 0 Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 145 7155 Description FS110 Spare parts setting of new stapler jig Solution See T20040115A1 for details Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0639916EN Solution Usage 0 Description FS210 Spare parts setting of new stapler jig Solution See T20040115A1 for details Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat re
137. d that point to LPT1 or has virus protection software running SOLUTION Before attempting to flash the machine with an XP laptop either delete all printers that are directed to LPT1 or direct the printers to another port Any virus protection software should be closed prior to beginning the flash process Trademark ownership information Solution ID TAUS0623527EN Solution Usage 2 Description Random black lines from front to rear of copies Internal prints are fine Solution CAUSE The CCD connection is bad or the CCD has failed SOLUTION Reseat the ribbon connector on the CCD under the platen glass and the image CB Replace the CCD p n 56AA 6300 if needed Solution ID TAUS0623809EN Solution Usage 2 Description PK120A inventory depletion of the 2 hole Punch Kit Solution The inventory for the 2 Hole Punch Kit PK120A Item 950583 for the 7155 is depleted Use the new Item 960920 as the replacement 2 Hole Punch Kit still called the PK120A Note As with all Konica products support will continue Solution ID TAUS0623828EN Solution Usage 2 Description Unable to clear SELECT ACTION MEMORY FULL message without losing stored memory Solution CAUSE In the 25 mode page memory allocation was not set to 32MB or 64MB it is set to 0 SOLUTION To set page memory allocation perform the following 1 Access the 25 mode hold down the 2 and 5 keys at power up or turn the main switch ON and then wait for the Ready to
138. de occurred and the customer selected the option to bypass that tray 2 The 18 x code may occur if a customer attempts to overfill any specific paper tray 3 If a specific tray has been identified as the default paper source and it has been deactivated in the 25 mode the machine will display PLEASE WAIT TRAY x RAISING SOLUTION To activate specific paper trays in the 25 mode perform the following 1 Access the 25 mode power ON while pressing the 2 and 5 keys 2 Select 1 Software SW setting 3 Use the arrows on the left to scroll to 18 4 Use the arrows on the right to scroll to 0 for Tray 1 1 for Tray 2 2 for Tray 3 or 3 for Tray 4 5 Press OFF for any tray that may be set to ON This will allow each tray to function normally 6 Power the copier OFF ON to exit the 25 mode Note Review the management list for 18 x codes to determine if a particular tray may have a problem with the lift up mechanism SPECIAL NOTE This solution provided by Phillipe d Ayral Konica BT Miami Solution ID TAUS0618269EN Solution Usage 13 Description The timer LED is flashing and the LCD is blank while attempting to flash the unit to ROM version 30 02 Solution CAUSE The main body was flashed to version 30 02 without upgrading to ROM version 30 00 first SOLUTION The main body must be flashed with ROM version 30 00 prior to upgrading to ROM version 30 02 To recover a unit that was flashed with 30 02 prior to 30 02 simply power ON t
139. demark ownership information Solution ID TAUS0627203EN Solution Usage 0 Description Where to get the PageScope Address Book utility Solution The PageScope Address Book utility can be downloaded from the Konica Minolta PageScope web site URL https marbt konicaminolta jp crm pssignup nsf NewSignupUS Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 139 7155 Solution ID TAUS0627210EN Solution Usage 0 Description PageScope Address Book utility User Manual Solution PageScope Address Book utility User Manual Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0627292EN Solution Usage 0 Description PLEASE CLOSE RIGHT SIDE DOOR message even when the door appears closed Solution CAUSE The right side paper conveyance door is twisted due to over extending when clearing jams SOLUTION Loosen the screws at the hinges and remove upper and lower hinges and re form the stop flaps There should be no bends except the machined 45 degree angle on the hinges SPECIAL NOTE Solution provided by Bob Cochrane NORTEAST COPIER SYSTEMS INC Solution ID TAUS0627478EN Solution Usage 0 Description In the memory switches what does 1 SHOT indication time mea
140. den under the Warning label Remove the metal cover and scratch the surface of the disk using jeweler s screwdriver or similar device 3 HD105 Installation Procedure 4 To view the above PDFs Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0623636EN Solution Usage 5 Description The display is blank Solution CAUSE CN136 14 at the IMCB p n 56AA 9012 failed SOLUTION Check for a loose wire at CN136 14 at the IMCB This is the 5V DC supply line for the control panel Solution ID TAUS0626616EN Solution Usage 5 Description How to isolate Tray 1 Solution To isolate Tray 1 perform the following 1 Power the copier OFF Access the 25 mode power the copier ON while pressing the 2 and 5 keys Touch 1 Software SW setting on the touchscreen Scroll to software switch 18 0 using the arrow keys Set 18 0 to ON 1 which will enable Tray 1 isolation Power the copier OFF ON to exit the 25 mode OaARON Solution ID TAUS0629357EN Solution Usage 5 Description J32 09 at power up Solution CAUSE Failed PRCB SOLUTION Check PS30 Fixing exit PS in the 47 mode for proper operation Slide out the ADU carriage and enter the 47 multimode output code 24 press 1 The display panel will indi
141. detecting actuator moves freely and properly flags the last original sensor PS301 when paper is not present on the RADF paper feed tray p n 13QA42010 Confirm that the collecting spring p n 13QA41320 is properly attached to the collecting arm p n 13QA41310 SPECIAL NOTE Solution provided by Brad Marchand U S Imaging Solutions Solution ID TAUS0629106EN Solution Usage 3 Description J32 2 and or J92 1 codes from all trays when duplexing Paper jams in the reversal area Solution CAUSE The actuator on the guide in the reversal area is cracked preventing the sensorfrom being flagged by paper in the reversal path SOLUTION Replace the Paper exit reversal guide p n 56AA51090 Solution ID TAUS0630218EN Solution Usage 3 Description How to verify or input passwords Solution To verify or input passwords perform the following 1 Access the 25 mode Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 70 7155 2 Touch 6 Password setting on the touchscreen The current programmed passwords will be displayed next to the associated item Proceed to step 3 if you wish to input a new password 3 Touch the item displayed on the touchscreen you want to program 4 Input the desired password using the numeric keypad and touch OK on the touchscreen to update the password 5 Repeat steps 3 and 4 to set passwords for other items Solution ID TAUS0640292EN Solution Usage 3 Description FS 110M
142. ding the 3 and the 6 keys Select 6 Finisher adjustment Select 3 Cover sheet tray size adj Cover sheet tray size adj upper tray will be displayed Place an 8 5x11R paper in the upper tray and press START Complete will be displayed Press NEXT Place an 8 5x11R paper in the lower tray and press START Complete will be displayed 10 Press RETURN 11 Power the copier OFF ON OPNPNPYN Solution ID TAUS0623089EN Solution Usage 1 Description FS110 M701 finisher conveyance turns in the reverse direction Solution CAUSE Failed finisher CB SOLUTION Replace the FNCB p n 13QE 9010 Solution ID TAUS0623090EN Solution Usage 1 Description FS210 M701 finisher conveyance turns in the reverse direction Solution CAUSE Failed finisher CB SOLUTION Replace the FNCB p n 13QJ 9010 Solution ID TAUS0623278EN Solution Usage 1 Description How to set the LCD keyboard to QWERTY for an E mail address entry Solution Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 101 7155 Keyboard layout on the operation panel can be changed by setting the 25 mode dipswitch 20 3 to 0 for QWERTY and 1 for standard ABCDE layout These layouts are ONLY effective for the following screens Key Operator Mode a EKC data change screen b Administrator data registration screen Note Keyboard layout cannot be changed on the input screen for scan to E mail Solution ID TAUS0623351E
143. e b Never modify the plate more than the 2 0mm maximum 7 Confirm the measurement again 8 Hold down Item A and rotate the ADU locking lever to raise the conveyance unit 9 Install the T S corona unit slide the conveyance unit into the engine and raise the ADU locking lever to the normal position 10 Close the front door 11 Turn the main power switch ON UNEVEN DENSITY CORRECTION If the results do not satisfy the customer s requirements perform the following procedure 1 Raise the contact springs by 1 6mm by placing 2 flat washers p n 00Z610401 under them 2 After first cleaning the TSL install a green protective filter p n 56AAK0050 over it Notes a Refer to 7155 7165 FORCE 65 Technical Bulletin 11 b To view all the PDFs Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0626630EN Solution Usage 4 Description F46 99 at power up Solution CAUSE A failed image control board SOLUTION Replace the image control board p n 56AA 9012 Note Ensure that there is no problem with the memory on the E RDH before replacing the image control board Solution ID TAUS0626736EN Solution Usage 4 Description DF316 image is shifted approximately 1 5 inches in the lead to trail direction Solution CCAUS
144. e 3 Description DF 316 RELOAD ORIGINALS IN TRAY AND PRESS START TO RESTART message when using the RADF Solution CAUSE PS301 last original detection failed in the RADF SOLUTION To check PS301 perform the following 1 Access the 47 multimode power the machine while holding down on the 4 and 7 keys input code 60 press P 7 P 2 Actuate the sensor and watch for a change of state at the control panel 3 If no change takes place clean or replace PS301 p n 08AA85510 Solution ID TAUS0703785EN Solution Usage 3 Description Completes initialization then powers down and trips the internalcircuit breaker Solution CAUSE Failed circuit breaker SOLUTION Inspect the machine for shorts and if noneis found replace the circuit breaker p n 56AA88421for 7155 7165 7255 7272 and p n 4024 2003 01 for Di551 Di650 Di5510 Di7210 SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0618225EN Solution Usage 2 Description SC41 01 at power up and the optics does not initialize Solution CAUSE A failed SCDB Scanner Drive Board and or one of the ICPs is OPEN SOLUTION Reseat all connectors verify that the ICPs are good Replace the SCDB p n 56AA 9090 Other possible components to check M11 scanner PS61 scanner HP and the PRCB Printer Control Board Solution ID TAUS0627255EN Solution Usage 2 Description SC22 02 at power up Solution CAUSE Dirty or failed cleaner cooling fan FM5
145. e OmniPage Pro 11 installation CD 3 If it has not already been done download the update by opening OmniPage Pro 11 and clicking Help ScanSoft on the Web Get Latest Update Or go to the OmniPage Download page and select the appropriate operating system to access the patches Save the files to an easily accessed location on the computer such as the desktop Exit out of OmniPage and any other applications running on your system Install each patch one at a time by clicking on the EXE file When the patch has completed installation restart the computer Once the installation of the first patch is complete and the system has rebooted then install the second patch and restart the computer Once both of these patches are installed follow the steps below to configure OmniPage Pro 11 to work the scanner Note If scanner issues have been experienced and Technical Support has instructed to change the configuration settings for the scanner these changes may be lost after downloading the update Please contact Technical Support should any questions arise OONDOL SCANNER CONFIGURATION 1 Open OmniPage Go to Tools Options Scanner Click on the Setup button This will launch the Scanner Setup Wizard Choose Select scanning source Select the TWAIN or WIA on TWAIN driver from the list If selecting a WIA driver click on Other Drivers Select WIA and then click on OK Select Yes to run the tests 7 The wizard prompts to test that
146. e SOFTWARE SWITCH SET MODE 10 2 0 7 Press the ON button once The top of display should now indicate SOFTWARE SWITCH SET MODE 10 2 1 8 Press RETURN MODE CHANGE and then BASIC SCREEN to return to normal operation Solution ID TAUS0618309EN Solution Usage 3 Description P1110 can not manually tri fold or fold and stitch The ready indication LED on the finisher changes to red when selected Solution CAUSE The cover sheet tray size detection adjustment needs to be performed SOLUTION Perform the cover sheet tray size detection adjustment as listed below 1 Access the 36 mode hold down the 3 and 6 keys at power up or turn the main switch ON and then wait for the Ready to Copy message Hold the P button down until the message Enter 4 digit Password To Change is indicated Note The button must be held down for about 5 seconds 2 Enter the password 9272 and press the Start Print button Select the 36 mode Select 6 Finisher Adjustments Select 3 Cover Sheet Tray Adjustment Perform the adjustment as indicated on the touchscreen Press RETURN RETURN MODE CHANGE and EXIT to return to normal mode NOTE Solution ID TAUS0618433EN Solution Usage 3 Description Where is additional E RDH memory installed Solution Additional memory is installed on the image control board IMCB located at the rear of the machine upper left corner There is one available slot for additional memory Solution ID TAUS0618647EN Soluti
147. e available 1 Machine management list 1 2 Adjustment data list If 25 mode 30 1 is set to 1 the following options are available 1 Machine management list 1 2 Adjustment data list 3 Machine management list 2 4 Parameter list 5 Memory dump list 6 Font pattern To change the setting in the 25 mode perform the following Access 25 mode Power the copier ON while pressing 2 and 5 Select option 1 SOFTWARE SWITCH Scroll to dipswitch 30 1 using the arrows Set it to a 1 by selecting ON or to a 0 by selecting OFF Power the machine OFF ON ONG NE Solution ID TAUS0616845EN Solution Usage 4 Description How to check the amount of DIMM memory installed in the E RDH Solution To check the amount of DIMM memory installed perform the following 1 Access the 47 mode power the copier ON while pressing the 4 and 7 keys press 197 and then press the START key 2 The amount of installed memory will be displayed as follows 64MB 128MB 192MB and 320MB 3 Power the copier OFF ON to exit the 47 mode or press the MODE CHANGE and BASIC SCREEN or EXIT to return to normal mode Solution ID TAUS0616861EN Solution Usage 4 Description How to clear fuser abnormality codes F34 xx F35 xx F36 xx Solution To reset a fuser abnormality code perform the following 1 Access the 25 mode hold down the 2 and 5 keys at power up or turn the main switch ON and wait for the Ready to Copy message Hold t
148. e com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0622178EN Solution Usage 0 Description What is the Direct Network Print option Solution The Network print option allows print jobs to be submitted directly to the IP511 print controller from the IP Connexion web utility The job to be submitted must be in a print ready format in order to be printed This can be a TXT file or a print job that has been saved in a PRN format These jobs can reside locally or can be browsed to on a network Solution ID TAUS0622263EN Solution Usage 0 Description Lines on the operation panel touchscreen Solution CAUSE The touch key board has failed SOLUTION Reseat all connections on the operation panel indication board and the touch key board If needed replace the touch key board p n 56AA87550 Solution ID TAUS0622361EN Solution Usage 0 Description SC49 05 when powered ON or after a period of time with an IP511 installed Solution CAUSE The cooling fan motor in the IP511 has failed SOLUTION Replace the cooling fan p n 13RN80520 Notes 1 Using standard parts ordering procedure fill out a separate B 439 for each IP511 affected Make sure that the IP serial number is on the form 2 IP511 S N information 3 Fan installation modification procedure 4 To view the PDFs Acrobat Reader must be installed Acrobat Reader can be downl
149. e directory support during creation and verification Supports creation of bad and missing files or deleting failed files Drag and drop SFV or MD5 file or directory to create check SFV or MD5 SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 25 Original jam no feed multi feed folding tearing skewing curling Solution ID TAUS0654164EN Solution Usage 1 Description DF 316 DF 322 EDH 4 EDH 7 J 62 04 original jamwhen making double sided copies through the document feeder Solution CAUSE Burr on guide plate or Conveyance Guide Spring B is missing SOLUTION Check all guide plates for burrs and file them untilsmooth If necessary replace Conveyance Guide Spring B p n 13QA40490 for 7155 7165 7155 7272 andp n 4024 2247 01 for Di551 Di650 Di5510 Di7210 SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD and Charles Kris KMBS Tampa Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 26 Paper Conveyance jams no feed folding tearing skewing curling Solution ID TAUS0801765EN Solution Usage 8 Description FS xxx first page not aligned properly not stapled in stapled sets Solution CAUSE Static build up onalignment plate which causes the first page to stick SOLUTION Wipe affected are with anti static compound Brillianize Pledge dryer sheet etc SPECIAL NOTE Soluti
150. e following 1 Access the Key Operator Mode power ON the machine while pressing the HELP key Press 13 Memory Switch Press the down arrow and select 4 Job Memory Auto recall 30 Press Change Setting Contents to turn ON this feature Exit the Key Operator Mode and press Application Press All Image Area and then press OK Press the Job Memory key Access job number 30 by pressing the down arrow and then pressing 30 Press Store 10 The Check Mode screen will appear press down arrow for next page to view your All Image Area 11 Press OK and a screen will appear to name the job 12 Enter up to 16 characters optional and press OK 13 Power the machine OFF ON to exit the Key Operator Mode OHNAARWL Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 92 7155 Solution ID TAUS0618682EN Solution Usage 1 Description ENTER KEY OPERATOR PASSWORD message when attempting to access the diagnostic modes directly after powering the copier OFF ON while pressing the 25 36 or 47 keys Solution CAUSE The password protection for the diagnostic modes has been enabled SOLUTION Enter the password 9272 to access the 25 36 or 47 modes Note To disable this feature set software dipswitch 3 2 to 0 in the 25 mode Solution ID TAUS0618867EN Solution Usage 1 Description PK110 punch unit options are grayed out after installation Solution CAUSE CN63 on the punch driver board is
151. e main body for any damage or pins out of place Reseat the IP 511 onto the main body and verify operation If the service code continues to occur replace the printer control board assembly p n 13RN 7320 4 Failed IP 511 memory module To check the memory module perform the following a Power the printer OFF using the main power switch located on the rear left side of the main body b Remove any additional memory modules which have been installed on the IP unit c Power the copier ON If the IP boots up successfully one or more of the memory modules has failed Replace the memory modules MU 404 64MB Item 950218 or MU405 128MB Item 950219 as necessary 5 The main body Printer CB has failed Replace the failed main body PCB p n 56AA 9021 6 The power being supplied to the printer suspect Install a power monitor to determine if the AC outlet is causing the problem Solution ID TAUS0626992EN Solution Usage 12 Description SC49 04 at power up Solution CAUSE Thecontroller hard drive has failed SOLUTION Perform a recovery of the system code using the instructions below If the problem persists replace thecontroller hard drive p n 13RP 9040 for IP 511 and p n 14KX 9040 for IP 511A The controller contains an image of the system code on a separate partition of the hard drive To recover the system perform the following 1 Connect a null modem cable RS232C serial cable terminated in a female 9 pin D Sub connect
152. e punch capability for the 7155 Notes 1 Refer to the InfoSource Bulletin for more details 2 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0622148EN Solution Usage 3 Description Intermittent J32 01 Solution CAUSE The paper exit driving gear p n 56AA77220 is installed backwards This gear has a one way bearing SOLUTION Install the paper exit driving gear so the the shaft is driven when the gear is turned counterclockwise Solution ID TAUS0622228EN Solution Usage 3 Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 67 7155 Description DF316 incorrect size detection of originals placed on the RADF feed tray Solution CAUSE Overhead lighting is interfering with the original length detection performed by original length sensors PS309 and PS310 SOLUTION If the machine cannot be moved to another location order a sensor filter kit p n U193 0030 and install the original sensor filters above PS309 and PS310 which will block light frequencies that cause the sensors to react incorrectly Attach the filter sheets above the sensors by using transparent tape Since the sensors are located in a recessed area of the RADF feed tray the tape and filter will
153. e small rear IP511 cover Set jumper OP2 to the lower 2 pins bottom and middle for factory initialization Power the IP unit ON and leave it on for five minutes Power down the IP unit and reset jumper OP2 to the upper 2 pins upper and middle Install the rear cover The card should now be initialized and should print a status page once both the IP unit and the printer have come to a ready state Die oN Solution ID TAUS0639505EN Solution Usage 1 Description Machine fails to enter the power save mode when the power save button is pressed Solution CAUSE The power save button has been disabled in the 25 mode SOLUTION To enable the power save button perform the following 1 Access the 25 mode 2 Touch Software SW on the touchscreen 3 Scroll to dipswitch 22 4 4 Touch OFF on the touchscreen to cancel the disable mode 5 Power the copier OFF ON to exit the 25 mode Solution ID TAUS0639595EN Solution Usage 1 Description Is the complete drum carriage assembly available as a part Solution Complete drum carriage assembly p n 56AA 9900 Solution ID TAUS0639834EN Solution Usage 1 Description DF316 SC62 04 when using the RADF Solution CAUSE Conveyance Guide Spring B is missing SOLUTION Replace Conveyance Guide Spring B p n 13QA70790 Solution ID TAUS0639954EN Solution Usage 1 Description FS110M staple cartridge redesign prevents the stapler vertical positioning adjustment procedu
154. e this TCP IP address is entered in the HOST ADDRESS field 19 Enter the FILE PASS path by entering a backslash as the path of the folder the documents will be scanned to The FTP software knows where to send the document so the path is not needed 20 Press the ANONYMOUS key 21 In the password field any combination of numbers or characters will work and it does not matter what is entered there An entry is needed as you can not exit the screen without a password inserted 23 Press the ENTRY key to register save the information that was entered Note The FTP software must be set up for anonymous log in OHNHARWD Trademark ownership information Solution ID TAUS0630466EN Solution Usage 0 Description Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 143 7155 This device does not support scanning function error message when retrieving address book utilizing PageScope Address Book utility Solution CAUSE The engine address book was trying to download via the IP controller network port SOLUTION To download or upload address book information connect to the engine network port To configure the TCP IP address on the engine perform the following Press HELP to access Key Operator mode Press 1 System Initial Set engine TCP IP address subnet mask and gateway Exit key operator mode Download the address book from the engine gi EOD Trademark ownership information
155. e to print using finisher features after updating from Mac version 9 x to Mac version 10 3 x Solution CAUSE The 10 2 x Mac driver was installed and will not operate correctly in a Mac 10 3 x environment SOLUTION Download and install the Mac 10 3 x driver This driver is located on KonicaMinolta s FTP site URL ftp kbtdigital kx15 ftp konicabt com Trademark ownership information Solution ID TAUS0641221EN Solution Usage 0 Description Thermostat replacement precautions for all models using Faston Terminals Solution CAUSE Damage to the Faston terminal when replacing the thermostat to the Faston terminal can result in the generation of heat and cause the plastic insulating material around the terminal to melt SOLUTION See Bulletin Number 5005 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0641440EN Solution Usage 0 Description Safety Issue Release of bottom cover plate to prevent injury if a finger is inserted into the right rear caster mounting area when the engine is lifted Solution See Bulletin Number 5008 for details Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at ht
156. eader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html 2 Insufficient memory installed in the E RDH Additional memory is required to handle the large volume of scanned images The standard memory of the main body E RDH is 64MB There is one additional slot for memory which can be expanded to a maximum of 320MB Additional memory is installed on the image CB located at the rear of the unit Notes a Available Konica memory ITEM ITEM DIMM 950631 MU 401 64MB 950632 MU 402 128MB 950588 MU 303 256MB b Other 256MB memory DIMM that can be used are as follows Century Microelectronics Inc PC133 256MB NON ECC DTV6E8 CL3 Hitachi http www century micro com URL http www century micro com Melco Inc PC133 256MB NON ECC VS133 256M Toshiba http Awww melcoinc com english index html URL http Awww melcoinc com english index htm SPECIFICATIONS 1 256MB 64bitx32M composition 16Mword x 8bit synchronous DRAM x 16 serial EPROM Clock frequency CL 2 80 MHz and more 168 pin DIMM a gold terminal 2 Banks on each SDRAM Device BA1 BAO 4 Banks 3 Row Addresses RAO RA11 4 Column Addresses CA0 CA9 Trademark ownership information Solution ID TAUS0619985EN Solution Usage 2 Description How to disable the password option when storing to the HD105 Solution The password option can not be dis
157. ed SOLUTION Replace the Transport Resist Driving Gear p n 13QA77010 SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0703709EN Solution Usage Description Incorrect document feeder registration The image is shifted on copies about 1 to 1 5 inches Solution CAUSE The design of thedocument feederGuide assembly has been enhanced and the original style should be replaced SOLUTION Replace the EDH Guide assembly p n 4024 3125 01 Please see the attached Bulletin Number 4416 for additional details SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD Solution ID TAUS0801216EN Solution Usage Description Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 38 Warm up wrong display incorrect operation lock up Auto reset does not function Solution CAUSE The machine firmware is corrupt SOLUTION Re flash the machine with the latest firmware The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0801497EN Solution Usage Description Occasional light copies are output Solution CAUSE Failed Image Control Board SOLUTION Re flash the machine and replace the ICB if necessary Note ICB par
158. el 7155 Solution ID TAUS0616870EN Solution Usage 1 Description How to select mixed original mode Solution To select mixed original mode perform the following 1 Press the SPECIAL ORIGINAL key which is located on the touchscreen 2 Set condition to scan originals will be displayed in the dark blue band at the top of the touchscreen Touch MIXED ORIGINAL which is located in the third column from the left under the heading SPECIAL ORG on the touchscreen 3 Select additional copying features as desired 4 Touch the OK key on the touchscreen to complete the setting and return to the Basic Screen Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 90 7155 Solution ID TAUS0616871EN Solution Usage 1 Description How to increase or decrease the key click sound of the operation panel Solution To increase or decrease the operation panel click sound perform the following 1 Press the HELP key 2 Press Key Operator Mode which is displayed on the touchscreen 3 Touch 7 Panel contrast Key sound adj on the touchscreen 4 Locate Buzzer volume regulation on the LCD and press Small or Big to increase or decrease the volume 5 Press RETURN on the touchscreen a couple of times to return to normal mode Solution ID TAUS0617004EN Solution Usage 1 Description How many jobs residing on the hard drive HD105 can be selected and printed at one time from the touchscreen Solution The HD105
159. elect ON Press the PREVIOUS SCREEN button to return to the 25 mode Power the machine OFF ON to exit the 25 mode NOOR WI Solution ID TAUS0630251EN Solution Usage 1 Description Intermittent PRESS START TO RESTART message and the machine stops feeding paper in the middle of a copy job Solution CAUSE One of the mylar guide strips located on the paper exit stopper plate is obstructing proper entry of copies into the finisher main exit tray resulting in improper actuation of the tray upper limit sensor PS702 and stapler paper exit sensor PS707 which causes the machine to mistakenly sense that the finisher main exit tray is full SOLUTION Thoroughly inspect the mylar guide strips that are attached to the paper exit stopper plate Repair any mylar guide strips that are not properly positioned Replace the paper exit stopper plate p n 13QE10100 as necessary Solution ID TAUS0630293EN Solution Usage 1 Description 00 0 error code during copying mode Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 110 7155 Solution CAUSE The T S corona unit failed SOLUTION Replace the T S corona unit p n 56AA 2605 Solution ID TAUS0630364EN Solution Usage 1 Description What are the minimum and maximum message sizes that can be set for Scan to E mail Solution The minimum message size is 1MB and the maximum message size is 10MB Solution ID TAUS0630500EN Solution Usage 1 Description Machine s
160. elect file from the menu bar then select page setup Select Properties Select the set up tab Select landscape Select custom as the original paper size Using millimeters as the unit of measure input a value of 2790 for the length and 2290 for the width Select the bypass tray as the paper source Select OK twice The print driver and main body are now configured for printing onto tab paper OONOOARWND Solution ID TAUS0606924EN Solution Usage 5 Description Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 13 7155 Miscellaneous How to copy print onto envelopes Solution Konica Minolta does not recommend copying printing onto envelopes asthe MFPwas not designed to run envelopes Additionally envelopes do not meet the standards set for paper specifications Their multi layer make up adhesive and odd size make it unreliable and potently damaging to the MFP The following special paper is recommended Transparency film Labels Hole punch Rag content Note These special papers must only be fed from the multi sheet bypass tray Solution ID TAUS0703268EN Solution Usage 4 Description ISW error codes list Solution ISWERROR CODES Error Code Description Action 01 There is an error in the command to ISW processing unit Program is not executing normally Restart from power ON and re execute the ISW 1F A program error is detected Program is not exe
161. eneath the original skew PS F the touchscreen display should return to IN L If the touchscreen display remains IN H after the paper has been removed from beneath the original skew PS F the sensor is not working properly 3 Clean or replace the original skew PS F p n 13QA85510 as necessary Solution ID TAUS0624791EN Solution Usage 1 Description FS110 J72 23 when exiting copies to the sub tray only Solution CAUSE The intermediate idling gear 1 Z 37 25 which provides drive from the sub tray paper exit motor M721 to the sub tray exit rollers is damaged or misaligned SOLUTION To check the intermediate idling gear 1 Z 37 25 perform the following 1 Power the copier OFF 2 Remove the FS110 top plate 1 p n 13QE12010 3 Thoroughly inspect the idling gear 1 Z 37 25 Align or replace the idling gear 1 Z 37 25 p n 13QE77200 as necessary Solution ID TAUS0624793EN Solution Usage 1 Description FS210 J72 23 when exiting copies to the sub tray only Solution CAUSE The intermediate idling gear 1 Z 37 25 which provides drive from the sub tray paper exit motor M721 to the sub tray exit rollers is damaged or misaligned SOLUTION To check the intermediate idling gear 1 Z 37 25 perform the following 1 Power the copier OFF 2 Remove the FS210 top plate 1 p n 13QE12010 3 Thoroughly inspect the idling gear 1 Z 37 25 Align or replace the idling gear 1 Z 37 25 p n 13QE77200 as necessary Solut
162. ensity is not excessive May be the sign of a failing inverter board and exposure lamp 6 Exposure lamp does not light Failed lamp or inverter board If the lamp and lens are unblocked and the exposure lamp illuminates properly replace the CCD assembly p n 4396 1238 01 Note The A D Board is part of the CCD Assembly Solution ID TAUS0701136GE Solution Usage Description Are Citrix certified drivers available Solution Citrix certified drivers are not available SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 21 7155 Miscellaneous Solution ID TAUS0702337EN Solution Usage Description SC29 01 on start up Solution CAUSE A dirty or failed TCSB Toner Control Sensor Board SOLUTION Please check to see if the sensor is dirty Clean with compressed air or blower brush Wipe with a clean cotton cloth If issue is unresolved replace the TCSB p n 4021017 01 Solution ID TAUS0702534EN Solution Usage Description How to install a printer using LPR IP Printing under Macintosh OS9 Solution Please perform the procedures mentioned in the attached document Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark D Attilio Production Prin
163. er can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0642004EN Solution Usage 0 Description Trying to scan to BOX and the HDD is greyed out Solution CAUSE The IP scanner function is disabled SOLUTION Softswitch 28 01 needs to be set to 0 to enable this function To enable the IP scanner function perform the following 1 Access the 25 mode hold down the 2 and 5 keys at power up or turn the main switch ON and then wait for the Ready to Copy message 2 Hold the P button down until the message Enter 4 digit Password To Change is displayed Note The button must be held down for about 5 seconds before the message is displayed Enter the password 9272 and press the Start Print button Select 1 Software SW setting Press the left up arrow until 28 is displayed Press the right up arrow until 1 is displayed The top of display should indicate SOFTWARE SWITCH SET MODE 28 1 1 Press the OFF button once The top of display should now indicate SOFTWARE SWITCH SET MODE 28 0 0 Press RETURN MODE CHANGE and then BASIC SCREEN to return to normal operation ON HAR W Solution ID TAUS0642029EN Solution Usage 0 Description Scantrip Admin utility information Solution Scantrip Admin is an enterprise level administration tool for Konica s Scan to Disk feature
164. ert however the hard counter is incrementing the count for the insert Solution CAUSE Firmware bug SOLUTION Upgrade the printer control ROM to version 37 to resolve the problem Solution ID TAUS0620020EN Solution Usage 3 Description FS210 J72 18 Solution CAUSE The finisher bypass gate is out of adjustment SOLUTION Perform the finisher bypass gate solenoid SD705 adjustment as outline in the Service Manual Solution ID TAUS0620449EN Solution Usage 3 Description SC56 04 and the LCD is blank This occurs after the machine comes to the warm up screen and then shuts down and goes into power saver mode Solution CAUSE The PRCB Printer Control Board firmware is corrupt or the PRCB has failed SOLUTION Reseat all connectors on the printer CB and the IMCB and re flash the main body Replace the PRCB p n 56AA 9021 and or the IMCB p n 56AA 9013 Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 66 7155 Solution ID TAUS0620637EN Solution Usage 3 Description PK120A the punch unit is grayed out Solution CAUSE The punch unit is disabled in the 25 mode SOLUTION To enable the punch unit perform the following 1 Access the 25 mode hold down the 2 and 5 keys at power up or turn the main switch ON and then wait for the Ready to Copy message 2 Hold the P button down until the message Enter 4 digit Password To Change is displayed Note The button must be held down for about
165. es around icons and panes within the driver UI may not show up correctly Notes 1 If a previous driver was Microsoft Windows XP WHQL certified Microsoft also honors the digital signature CAT file on Windows Vista 2 The latest print drivers are available via the Konica Minolta Download Selector Access the Selector from the KMBS public site http www kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 3 The Windows Vista Compatibility Legend can be viewed at http kmbs konicaminolta us content support vistasupport html 4 Refer to the attached document for a list of Konica Minolta printer drivers that come bundled with Microsoft Windows Vista To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Bill Enmke ESS SSD and Jim Behrends Production Print SSD Solution ID TAUS0701604EN Solution Usage 39 Description NVRAM BRU replacement form Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 11 7155 Miscellaneous Solution The online NVRAM BRU Replacement RA Claim formis referencedin attached Bulletin Number 5783 Notes 1 AN SSD TICKET NUMBER MUST BE ASSIGNED IN ORDER TO PLACEA NVRAM BRU ORDER ONLINE All requests for NVRAMs must be
166. escription When using the main body web utility to enter multiple E mail addresses the monitor display language changes to Japanese when trying to enter more than one e mail address Solution CAUSE Firmware bug SOLUTION Upgrade the firmware to minimum Print control version 38 and Image processing version 53 Note This firmware can also be downloaded from the Konica Minolta web site Log onto Konica Minolta NSSG Web Support URL http techweb konicabt com scripts web_access cgi FUNC DISP_LOGIN and select the Download EPROMs link 7155 EPROM files are located under Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 105 7155 EPROMs for high volume copiers The Print control file name is 7155 m38p exe PC file and the Image processing file name is 7155 I53p exe PC file Solution ID TAUS0626626EN Solution Usage 1 Description How to set the paper tray priority Solution To set the paper tray priority perform the following 1 Power the copier OFF 2 Access the Key Operator Mode by pressing the HELP key then touching KEY OPERATOR MODE on the touchscreen 3 Touch 11 Tray auto select setting on the touchscreen 4 On the left hand side of the touchscreen touch to highlight desired tray key for each tray which is to be automatically detected when ATS APS functions If the tray key is not highlighted it will not be an ATS APS available tray nor will it be displayed on the right half of the
167. exit sensor PS 706 SOLUTION Replace the wiring harness FNS Wiring 1 13QE90010 or hard wire a replacement connector CN 125 SPECIAL NOTE Solution provided by ALLAN LYONS BUSINESS EQUIPMENT UNLIMITED Solution ID TAUS0642631EN Solution Usage 0 Description Print jobs are stuck in the queue as the Microsoft Windows server or workstation is waiting for machine status to change to ready from the feedback condition of Add Paper for example Solution CAUSE SNMP status enabled on the print driver installed on the server With this enabled the print queue constantly monitors SNMP printer feedback door open paper tray empty etc The feedback from the machine may not be in real time resulting in locking the print queue on the server or workstation hosting the printer SOLUTION Disable SNMP status on the print driver 1 From the printers folder highlight the printer object right click and select properties 2 Select Ports 3 Configure Port 4 Uncheck SNMP Status Enabled Trademark ownership information Solution ID TAUS0642693EN Solution Usage 0 Description Does the 7155 support PC SMB scanning Solution The 7155 does not support PC SMB scanning Solution ID TAUS0643302EN Solution Usage 0 Description FS210M can the PK120 three hole punch unit Item 960923 be installed in the FS210M Item 960328 when configured with a 7155 Solution The PK120 three hole punch unit can be installed in either an FS
168. from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Greg Lantowski Production Print SSD Solution ID TAUS0900615EN Solution Usage Description Undefined is displayed at power on Solution CAUSE Image Control Board and NVRAM failure SOLUTION Replace the ICB see p n below and the NVRAM Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 39 Warm up wrong display incorrect operation lock up Model Image Control Board Part Number Di551 Di650 4024 2057 01 Di5510 Di7210 4396 1135 01 7155 7165 56AA 9012 7255 7272 56QA 9010 Note Replacement of the NVRAM requires prior approval from SSD Contact tech support for assistance Special note Solution contributed by William Dawkin KMBS Pittsburgh SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 40 7155 Solution ID TAUS0617230EN Solution Usage 92 Description How to program the machine to default to 8 5x11 when a small size original is placed on the platen glass Solution To program the machine to default to 8 5x11 when a small size original is placed on the platen glass perform the following 1 Flash the machine to firmware versions Image control 52 and Printer control 36 or higher 2 Hold the P key down until the message Enter 4 digit password to change Mode
169. g System2 amp gt Software Switch Setting required for bizhub product only Switch Numbe 10 Hex Assignment 02 4 Power OFF ON the MFP 5 Do the setup procedure instructed in the Installation Manual Please refer to attached documentation for details 7145 Di451 Please refer to attached documentation fordetails bizhub 500 420 360 Please refer to attached documentation fordetails 7165 7155 Di650 Di551 Please refer to attached documentation fordetails 7272 7255 Di7210 Di5510 Please refer to attached documentation fordetails bizhub 750 600 Please refer to attached documentation fordetails Note To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0800962EN Solution Usage 18 Description SERVER CONNECT ERROR message and unable to scan to E mail viaMicrosoft Exchange Server 2003 and 2007 Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 12 7155 Miscellaneous Solution CAUSE An exception for the printer was not added to the Microsoft Exchange Server SOLUTION Have theserver Administrator add an exception for the printer to the Exchange exceptions list 1 Open the Control panel and select Windows Firewall 2 Select Exceptions and Add Port 3 Add a name and Port number 4 Click on Cha
170. gh temperature transparencies that are also recommended 3M type PP2950 3M type CG5000 Note Konica recommends feeding transparencies through the bypass tray to reduce the occurrence of misfeeding Trademark ownership information Solution ID TAUS0618219EN Solution Usage 6 Description FS210 three fold specifications for copying and printing Solution The three fold option is only available from Tray 2 of the PI110 The system will feed a maximum of 3 sheets from this tray and 3 fold them If requiring 1 sheet folded at a time they must be loaded individually As far as 3 folding a print job it must be less than 3 pages If individual pages require folding each page must be sent as an individual print job Solution ID TAUS0618440EN Solution Usage 6 Description SC46 08 and black lines from front to rear Solution CAUSE A failed write unit SOLUTION Replace the write unit p n 56AE 6500 Solution ID TAUS0619200EN Solution Usage 6 Description DF316 how to zone the RADF Solution To zone the RADF perform the following 1 Lift the original paper feed tray Remove the clear paper feed tray bottom plate Remove the center gear pinion 1 Put the paper feed tray back down Place an 8 5x11 paper in the paper feed tray Move the side guides regulating plate front and regulating plate rear to the desired position and make a copy Perform steps 5 6 until desired adjustment Carefully lift the origina
171. grammed E mail address perform the following 1 Press the HELP key Press KEY OPERATOR MODE as indicated on the touchscreen Press the DOWN arrow one time Select 19 Scan transmission setting Select E Mail on the touchscreen Select CHANGE to change the E mail address or select DELETE to delete the E mail address Press OK and then RETURN to return to normal operating mode NOS wf Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 136 7155 Solution ID TAUS0624636EN Solution Usage Description FS110 main exit tray caution label Solution See Safety Bulletin 66 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0624641EN Solution Usage Description FS210 main exit tray caution label Solution See Safety Bulletin 66 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0624650EN Solution Usage Description How many boxes can be programmed into memory when using scan to HD Solution
172. h 1 System Initial Setting 8 Select 3 TCP IP address Setting 9 Enter the IP address Subnet Mask and Gateway and press OK 10 Attach the main body NIC to the network and browse to the NIC using the TCP IP address 11 Select Copier Setup 12 Enter the Key Operator password and select APPLY If a Key Operator password is not assigned enter 0000 and select APPLY 13 Select Scan Transmission Setting 14 Enter the name and E mail address to be registered and select Registration 15 The E Mail address is now set on the main body Note As an alternative register the HDD and FTP information from the same screen Trademark ownership information Solution ID TAUS0621854EN Solution Usage 4 Description The PDF option is grayed out when trying to scan to the hard drive Solution CAUSE Scanning to the hard drive in PDF format requires 25 mode dipswitch 25 0 be set to 1 Also the main body ROMS must be at least versions 140 1 P34 and the IP511 must have system code startup of at least 570b SOLUTION Upgrade the printer and controller to the necessary levels and change the 25 mode dipswitch 25 0 to 1 Solution ID TAUS0622396EN Solution Usage 4 Description Paper lead edge is folded or torn at 70mm to 85mm from the center towards both edges in reverse exit in 1 2 or 2 2 modes The problem is not noticeable on a single sheet but becomes visible when many sheets are stacked Solution CAUSE Damaged or improperly positio
173. haft holder rear p n 26NA30650 Lubricate the new bushings before installation SPECIAL NOTE Solution provided by Greg Samuel MDM BUSINESS TECHNOLOGIES GROUP INC Solution ID TAUS0641725EN Solution Usage 1 Description Can the model 7255 7272 toner be used in the model 7155 Solution The toner used in the model 7255 7272 Item 950564 is the same toner as used in the model 7155 Solution ID TAUS0641940EN Solution Usage 1 Description FS210M J72 48 when using the folding mode Solution CAUSE The folding rollers are glazed over which results in paper slippage SOLUTION To clean the folding rollers perform the following Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 114 7155 1 Open the front door and cheat the front door interlock switch 2 Access the 47 mode output code 75 P 24 P and press the START key which will rotate the folding rollers 3 Carefully clean the folding roller surface to remove any contamination which is preventing proper gripping of paper during the folding process SPECIAL NOTE Solution provided by Phillip D Ayral KMBS Miami Solution ID TAUS0642493EN Solution Usage 1 Description J32 4 at power up when the finisher is connected Solution CAUSE The firmware failed SOLUTION Reflash the firmware to the latest version firmware Solution ID TAUS0643865EN Solution Usage 1 Description J72 43 when using the finisher and P1110 Solution CAUSE The
174. he P button Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 59 7155 down until the message Enter 4 digit Password To Change is displayed Note The button must be held down for about 5 seconds before the message is displayed 2 Enter the password 9272 and press the Start Print button Press 1 Software SW setting on the touchscreen Press the left up arrow which is displayed on the touchscreen 2 times The number displayed above the up arrow will change to 03 Select the bit number of switch 1 using the right up arrow 03 1 will be displayed Press the OFF 0 key which is displayed on the touchscreen Power the machine OFF ON to exit the 25 mode or press RETURN MODE CHANGE and then BASIC SCREEN to return to normal operation NOo pw Solution ID TAUS0616950EN Solution Usage 4 Description DF316 the RADF is indicating 11x17 paper when an 8 5 x11original is placed in the feed tray Solution CAUSE The RADF original size detection needs to be adjusted SOLUTION To adjust the RADF original size detection perform the following 1 Access the 36 mode press and hold down the 3 and 6 keys at power up or hold the P button down until the message Enter 4 digit Password is displayed Enter the password 9272 and press the Start Print button Note The button must be held down for about 5 seconds before the message is displayed 2 Select Image Adjustment Select RADF Adjustment Select RADF Origi
175. he unit and send the Image file COLLECTIVE version 30 00 This will bring back the LCD display and allow you to continue flashing the machine Solution ID TAUS0618804EN Solution Usage 13 Description COPIER WARMING UP message and the machine never goes to a ready condition The fuser lamps are ON and cycling properly Solution CAUSE The ADU board has failed due to an open ICP1 SOLUTION Check the 24V DC loads in diagnostics i e M9 fans solenoids clutches and see which one does not operate Replace the load then install a new ADU board p n 56EA 9040 Solution ID TAUS0619782EN Solution Usage 13 Description Paper skew from all paper trays Solution Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 46 7155 CAUSE The front or rear registration enter sheet is misaligned or damaged causing the paper to skew as it enters the registration roller SOLUTION Thoroughly inspect the front and rear registration enter sheets for any signs of misalignment or damage Align or replace the front registration enter sheet p n 56AA46120 or rear registration enter sheet p n 56AA46130 as necessary Solution ID TAUS0617200EN Solution Usage 12 Description No power Only the Power Saver light is ON Solution CAUSE A failed DCPS1 SOLUTION Check all of the loads from the DCPS1 to GND before replacing the DCPS1 p n 56AA84510 Solution ID TAUS0626706EN Solution Usage 12 Description J17 01 o
176. hield Sheets p n 13QA45290 Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 51 7155 Solution ID TAUS0628825EN Solution Usage 7 Description DF316 open shut cover part number change Solution Open shut cover p n 13QA 4110 Due to design changes the open shut cover part number has been changed The cover is now an assembly consisting of the cover itself and all the interior rollers shafts gears and guide plate The original part number for the open shut cover p n 13QA41010 is no longer available Solution ID TAUS0605771EN Solution Usage 6 Description What print driver is used to print from a DOS based program Solution Konica Minolta printer controllers are designed for Microsoft Window based applications DOS applications cannot take advantage of the advanced features of the Konica Minolta printer Some DOS applications do not have the ability to select a relatively compatible HP printer The DNA response clearly states that DOS applications are not supported by the printer in question Likewise support via application testing is not available for DOS based applications For non core platform applications DOS Vertical HOST etc enhanced application support will be made available for an hourly fee An estimate would be provided as to the time involved for testing and feedback on the results DOS applications are not technically supported since each DOS application carries its own set
177. iginal on the glass Upgrade firmware to the latest level The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 2 Problem with the ICB Image Control Board Please try re flashing the machine and replace the ICB if necessary Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Model Image Control Board Part Number Di551 Di650 Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 35 Warm up wrong display incorrect operation lock up 4024 2057 01 Di5510 Di7210 4396 1135 01 7155 7165 56AA 9012 7255 7272 56QA 9010 Solution ID TAUS0627440EN Solution Usage 1 Description Cannot release the ADU carriage handle Solution CAUSE One or more of the front door switches or photosensorsdetects that a front door is not open Both front doors must be open for the handle to be released SOLUTION Perform diagnostics to check the state of the door switches and sensors Use 47 mode code 25 P04 input to check MS1 and MS2 With the doors open the indication on the display should be H If L is indicated one or both of the switcheshas failed or is disconne
178. impossible Trademark ownership information Solution ID TAUS0620263EN Solution Usage 11 Description J32 04 during operation Solution CAUSE The paper exit drive gear has been excessively lubricated at the factory SOLUTION Clean and or replace the paper exit drive gear p n 56AA77230 Notes 1 Refer to 7155 7165 FORCE 65 Technical Bulletin 5B for additional information 2 To view the above link Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0627556EN Solution Usage 11 Description DF316 the registration is retarded by approximately 2 5 centimeters 1 inch Solution CAUSE The center Light Shield Sheet p n 183QA45290 mounted on the Platen Guide Part Left p n 13QA41030 is worn or improperly positioned Note The Platen Guide Part Left is the black guide on the bottom left side of the RADF The Light Shields are the three black squares mounted to the guide SOLUTION Move the center Light Shield Sheet a few millimeters to the right It is recommended that it be replaced because the adhesive back my not stick once it has been removed Solution ID TAUS0617855EN Solution Usage 10 Description FS210 can the three fold option be adjusted so that all the folds are equal Solution The FS21
179. in contact with belt J This modification has been installed in production machines beginning with serial number 13QJ13146 For machines below this serial number install the modification if stapled copies appear to be misaligned Refer to FS110 210 Technical Bulletin 3 for more detals Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0621844EN Solution Usage 2 Description Uneven density poor solids Solution CAUSE Contamination of the TSL Transfer Separation Lamp located below the T S corona SOLUTION To clean the TSL perform the following 1 Withdraw the ADU conveyance unit 2 Remove the T S corona by loosening the locking screws at the front and rear of the corona and remove the corona unit 3 Clean the TSL assembly using a soft cloth 4 Reinstall the corona unit and ADU conveyance unit Note Contamination of the TSL can also cause toner contamination of the corona units Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 80 7155 Solution ID TAUS0622375EN Solution Usage 2 Description DF316 incorrect original size detection Solution CAUSE Overhead lighting interferes with the sensors SOLUTION A filter is available for machines exhibi
180. iness Solutions U S A Inc June 2009 117 7155 Solution ID TAUS0616873EN Solution Usage 0 Description How to submit a file for a current installation or pre sales printer test in a Microsoft Windows or Macintosh environment Solution To submit a file for a current installation or pre sales printer test in a Windows or Macintosh environment perform the following 1 Provide the product s current print driver to the customer 2 Have the customer configure the job as they would like it printed and print the job to a file This will eliminate the need for NSSG to have a copy of the specific application and will save time trying to determine how the document is supposed to be formatted for printing Note Most applications have a print to file option 3 Have a SRF Service Request Form filled out by contacting the NSSG Hotline In NSSG s continuing review of support processes the method of requesting advanced levels of support have been redefined NSSG no longer requires that a SRF form be filled out by the technician and faxed Instead to streamline the process and reduce the process time NSSG will now take all the information live on the phone at the Contact Center Contact Center Engineers are responsible for providing troubleshooting support Most calls are resolved with only one call but in the event that several calls have been made and the problem remains open the Engineer will start the on site support process by assisting the
181. ing Solution CAUSE Worn de curling roller SOLUTION Replace de curling roller p n 56AA53070 Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 158 7155 Solution ID TAUSO700990EN Solution Usage Description Intermittent skewed copies when using the RADF Solution CAUSE Dirty or failed original skew detection control sensor PS307 front and or PS308 rear SOLUTION Clean or replace PS307 p n 13QA85510 or PS308 p n 13QA85510 as needed Solution ID TAUS0701285EN Solution Usage Description Unable to access printer mode using the Printer Key on the operation panel Solution CAUSE The memory is scrambled SOLUTION Please call the Konica Minolta SSD Hotline for initialization procedure Note The main body serial number must be input after the initialization procedure Failure to do so will result in an SC56 04 code Solution ID TAUS0701845EN Solution Usage Description SC46 14 intermittently Solution CAUSE Poor connection on the Image CB or a failed Image CB SOLUTION Reseat all connectors on the Image CB Replace the Image CB if needed p n 56AA 9013 Solution ID TAUS0702146EN Solution Usage Description How to perform Print Screens screen shots from a Microsoft Windows OS and Macintosh OS Solution Please see the attacheddocument for detailed information Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from
182. ing Maximum Lighter Setting 5 0 0 5 0 0 5 0 1 5 1 0 5 1 1 5 1 1 23 2 0 23 2 0 23 2 1 23 3 0 23 3 1 23 3 1 Note After implementing changes to the dipswitch settings above run 150 blank white copies which will allow the machine to automatically add toner to the developer mixture and reach the newly programmed toner developer mixture level If F29 03 codes are still experienced after resetting the dipswitches it may Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 45 7155 be necessary to install fresh developer Solution ID TAUS0620803EN Solution Usage 14 Description With platen APS set to OFF the machine defaults to Tray 1 when the RADF is raised regardless of what tray has been programmed in the Key Operator Mode at Memory switch 14 as the default tray when APS is canceled Solution CAUSE Firmware bug SOLUTION Flash firmware to printer control version 36 and image processing version 52 The file names are 7155 M36p exe and 7155 152p exe both are located on the Konica Web site in the EPROMs for high volume copiers section Solution ID TAUS0617471EN Solution Usage 13 Description A specific paper tray can not be selected grayed out or PLEASE WAIT TRAY X RAISING may be displayed Solution CAUSE A specific paper tray has been deactivated in the 25 mode Notes 1 The machine is designed to automatically deactivate a specific tray in the 25 mode if an 18 x failure co
183. ion ID TAUS0625991EN Solution Usage 1 Description LT412 not recognized by the main body Solution CAUSE The LT412 has been isolated via software dipswitch 18 3 Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 104 7155 ag eee To enable the LT412 perform the following Access the 25 mode power the copier ON while pressing the 2 and 5 keys Touch 1 Software SW setting on the touchscreen Select software dipswitch 18 using the left up down arrow s Select the bit number of the switch using the middle up arrow to a 3 Select OFF 0 to enable the LT412 Power the copier OFF ON to exit the 25 mode DPPN Solution ID TAUS0626179EN Solution Usage 1 Description PLEASE WAIT OPERATING message and the machine does not come to ready Solution CAUSE Failed scanner control board due to a failed infeed drive motor SOLUTION Replace scanner CB p n 56AA 9090 and the motor p n 13QA80010 Note Replacing only the scanner CB may result in erratic motor operation or another failed SCB SPECIAL NOTE Solution provided by Doug Jones EASTERN COPY PRODUCTS Solution ID TAUS0626242EN Solution Usage 1 Description How many E mail addresses can be programmed via the Email Address Export Tool Solution A maximum of 96 E mail addresses can be programmed via the Email Address Export Tool Solution ID TAUS0626293EN Solution Usage 1 Description Will the 7155 function as printer without a finisher
184. ion Usage 9 Solution Usage 9 Solution Usage 9 Solution Usage 9 Solution Usage 8 June 2009 7155 Exit the Key Operator Mode and press Special Original Press Mixed Original and then press OK Press the Job Memory key Access job number 30 by pressing the down arrow and then pressing 30 Press Store 10 The Check Mode screen will appear 11 Press OK and a screen will appear to name the job 12 Enter up to 16 characters optional and press OK 13 Power the 7155 OFF ON to exit the Key Operator Mode ODN Solution ID TAUS0620448EN Solution Usage 8 Description SC56 04 at power up Solution CAUSE The NVRAM is corrupted or has failed SOLUTION Remove and reseat the NVRAM memory board located on the IMCB Perform a factory reset 47 mode output code 93 first and then 92 if needed and replace the NVRAM memory board if all else fails p n 56AA 9121 Solution ID TAUS0623270EN Solution Usage 8 Description How to perform the touchscreen sensitivity adjustment Solution To adjust the touchscreen sensitivity perform the following 1 Power the copier OFF 2 Access the Key Operator Mode Power the copier ON while pressing the HELP key 3 Touch 10 Control panel adjustment on the touchscreen to display the control panel adjustment screen Note If the touchscreen is so far out of adjustment that there is no response when touching 10 Control panel adjustment the control panel adjustme
185. ion of Sun Java is installed on a Microsoft Windows workstation Solution To determine what version of Sun Java is installed perform the following 1 From a command prompt type java version 2 Press Enter 3 The version of Sun Java will be indicated If the command is not recognized then Sun Java is not installed Solution ID TAUS0702888EN Solution Usage 1 Description How to print to a printer on a Microsoft Windows XP PC from a Macintosh running OS version 10 4 x Solution Please perfrom the step by step procedure mentioned in the attached document Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0703071EN Solution Usage 1 Description Press start to restart message when the print key is pressed The jamcounter shows J00 00 and SC53 01 may also be indicated Solution CAUSE Obstruction such as a melted transparency is causing the lower fuser roller to bind SOLUTION Clear the obstruction to free the fuser rollers SPECIAL NOTE Solution provided by Rich Tapia Astro Business Technologies Solution ID TAUS0602716EN Solution Usage 0 Description What is the part number for the paper exit tray Solution The paper exit tray comes in two pieces paper exit tray 1 p n 40AA12121 and paper exit tray 2 p n 40AA12130 Copyright 2009 Konica Minolta Bus
186. ips have been added to the middle guide plate to position the copies to be stapled higher into the stacker As they are received the copies are now better aligned with the clincher which by reducing the upward movement of the copies during the stapling operation minimizes the chance for misalignment In addition the diameter of the pin that secures the rocking pulley has been reduced to prevent copies from shifting should they come in contact with belt J This modification has been installed in production machines beginning with serial number 13QE15997 For machines below this serial number install the modification if stapled copies appear to be misaligned Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 123 7155 Refer to FS110 210 Technical Bulletin 3 for more detals Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0621729EN Solution Usage 0 Description How to print a 12x18 inch Microsoft Word document on 12x18 inch paper using the Visual PostScript driver Solution The following requirements must be met before trying to print using a 12x18 inch document 1 The Visual PostScript driver version 8 0 0 0 must be installed 2 The LT412 LCT must be installed on
187. iption Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 111 7155 How to reset the jam counter Solution The jam count can be cleared using 47 mode output 015 mutimode 1 This clears the following data from the main body and KRDS copy count by size ADF passage count jam count optional parts count fixed parts count count by mode SC count and jam data of time series Solution ID TAUS0638820EN Solution Usage 1 Description How to adjust the time out for ECM Solution The reset time out for ECM follows the Auto Reset Timer No 01 of Memory Switch Settings in the Key Operator Mode To adjust the time out for ECM perform the following 1 Press the HELP key on the control panel Select the KEY OPERATOR MODE Scroll down once using the down arrow key Select 13 MEMORY SWITCH SETTINGS Select 01 AUTO RESET TIMER This should all ready be highlighted Select CHANGE SETTING CONTENTS for the desired auto reset time for ECM Oop wh Solution ID TAUS0638903EN Solution Usage 1 Description PU108 intermittent J72 xx or J73 xx during copy process or at power up Solution CAUSE Photosensor sensitivity out of adjustment SOLUTION To adjust photosensor sensitivity perform the following 1 Power the copier OFF Open the front door of the PU108 and clean the size detect board assembly p n 13NK 9610 Remove the access panel on the rear cover of the PU108 to view the finisher CB Access
188. irmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0623470EN Solution Usage 2 Description Hecon key counter availability Solution A kit p n SE95 4020 is available which includes all necessary mounting hardware and wiring It does not include the key counter PCUA 950816 If individual parts are ordered referring to Technical Operations Bulletin A4 D5 dated 6 25 03 the adapter wiring harness p n 1206K0010 is not needed since it is included with the kit Use the long adapter wiring harness The short one is not needed Directions are included with the kit Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0701618EN Solution Usage 2 Description PostScript printer driver for Microsoft Windows Vista Solution The latest printer drivers are available via the Konica Minolta Download Selector Access the Selector from theKMBS public site http www kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Sup
189. k on List button Select ISWTRNS340E EXE link and follow download instructions Note The latest 7155 firmware files can be found in the pull down menu under Eproms For High Volume Copiers 00 NO UT GaN a Trademark ownership information Solution ID TAUS0620405EN Solution Usage 1 Description What is the part number for the ADU DB ADU driver board Solution ADU DB p n 56EA 9040 Note The 7155 and the 7165 ADU DB are not the same Solution ID TAUS0620423EN Solution Usage 1 Description Machine management list 2 Parameter list Memory dump list and Font pattern are not displayed on the touchscreen when selecting 7 List output mode in the 36 adjustment mode menu Solution CAUSE Display of the additional print list options has not been enabled within the 25 mode SOLUTION To enable display of the additional print list options perform the following 1 Power the copier OFF Access the 25 mode power the copier ON while pressing the 2 and 5 keys Touch 1 Software SW setting Select software switch 30 1 using the arrow keys Set the switch to ON 1 Power the copier OFF ON to exit the 25 mode PECIAL NOTE Solution provided by Lee Jurls BURTRONICS BUSINESS SYSTEMS SAN BERNADINO PNPN Solution ID TAUS0620514EN Solution Usage 1 Description How to adjust the density shift in AUTO Text Photo mode Solution To adjust the density shift in AUTO Text Photo mode perform the following 1 Powe
190. k to 0 off To do this perform the following steps 1 Access the 25 mode hold down the 2 and 5 keys at power up or turn the main switch ON and wait for the Ready to Copy message Hold the Utility button down until the message Enter 4 digit Password To Change is displayed CF 5001 uses the P key instead of a Utility key Note The button must be held down for about 5 seconds before the message is displayed 2 Enter the password 9272 and press the Start Print button 3 Press 1 Software SW setting on the touchscreen 4 Press the left up arrow which is displayed on the touchscreen twice The number displayed above the up arrow will change to 03 5 Select the bit number of switch 1 using the right up arrow 03 1 will be displayed 6 Press the OFF 0 key which is displayed on the touchscreen 7 Power the machine OFF ON to exit the 25 mode or press RETURN MODE CHANGE and then BASIC SCREEN to return to normal operation Note Please see the Service Manual for details Solution ID TAUS0641756EN Solution Usage 1 Description Is a finisher required to print to the MFP Solution Afinisher is not required to be installed on the printer Solution ID TAUS0657982EN Solution Usage 1 Description What is the part number for the complete developing unit Solution Developing unit p n 4024 1024 01 for 7155 7165 Di551 Di650 andp n 4396 1010 01for 7255 7272 Di5510 Di7210 SPECIAL NOTE Solution contribution by Mike Galletta
191. l click sound perform the following 1 Press the HELP key Press Key Operator Mode which is displayed on the touchscreen Touch the down arrow on the lower left corner of the touchscreen Touch 13 Memory switch setting on the touchscreen Touch the down arrow on the lower left of the touchscreen three 3 times 22 Key click sound will be displayed Touch Change Setting Contents on the lower middle of the touchscreen until the desired setting is displayed Press RETURN on the touchscreen a couple of times to return to normal mode a E a Solution ID TAUS0616860EN Solution Usage 1 Description How to obtain the ISW Microsoft Windows utility Solution To obtain the ISW Microsoft Windows utility access the Konica Minolta FTP site Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 89 7155 Trademark ownership information Solution ID TAUS0616862EN Solution Usage 1 Description How to print the NIC status page Solution To print the NIC status page perform the following 1 Press the MODE key to select PRINTER 2 Press Test Print Menu on the LCD 3 Press NIC Config and press OK 4 The NIC status page will be printed Solution ID TAUS0616864EN Solution Usage 1 Description How to program auto reset Solution To program auto reset perform the following 1 Press the HELP key and then press Key Operator Mode displayed on the touchscreen 2 Press the down arrow which is loc
192. l paper feed tray back up Install the center gear and the clear paper feed tray bottom plate OHNAARWN Solution ID TAUS0619442EN Solution Usage 6 Description J32 02 or jam position 11 when copying Solution CAUSE The lead edge of the paper is jamming at the paper exit conveying roller upper de curling roller due to a worn or dirty paper exit driving gear SOLUTION Remove the paper exit driving gear and clean or replace as necessary p n 56AA77230 Note The paper exit driving gear is a one way gear located on the de curling roller Solution ID TAUS0622043EN Solution Usage 6 Description DF316 J63 01 when feeding Solution CAUSE Paper dust on PS306 original conveyance is causing originals to stop before completely exiting the RADF Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 53 7155 meee To inspect PS306 perform the following Lift the RADF off of the platen glass Remove the 3 screws that are securing platen guide part left p n 13QA41030 and remove There are three photosensors located behind the platen guide part left PS306 PS307 original skew F and PS308 original skew R Power the copier OFF and clean all three photosensors Reinstall the platen guide part left and power the copier ON gi EON gt Solution ID TAUS0622365EN Solution Usage 6 Description Light copies prints undertoned Solution CAUSE The developer is undertoned due to a failed TLD sensor
193. lean the TCSB with alcohol Also clean the corona system and the print engine slit glass Make sure the drum ground and bias connections are sound Check for 10 ohms or less at these connections when checked with a multimeter After cleaning and checking these components clear the SC Service Counters and monitor the copier functions If the code returns the TCSB p n 56AA 9100 should be replaced Solution ID TAUS0650859EN Solution Usage 1 Description Unable to enter correct copy quantity Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 115 7155 Solution CAUSE Copy limit function is enabled SOLUTION To program the copy quantity limit perform the following 1 Access the 25 mode 2 Touch 1 Software SW setting on the touchscreen 3 Press the leftmost UP key eight times until 09 is displayed on the far left of the LCD 4 Use the matrix below to determine which value inputs at DIPSW9 bits 0 1 2 and 3 should be entered to select the copy quantity limit desired by the customer 5 Use the matrix below to determine which value inputs at DIPSW 9 bits 4 5 6 and 7 should be entered to select the copy quantity limit desired by the customer 9 4to0 9 5to0 9 6to0 9 7 to 0 No limit 9 4to1 9 5to0 9 6to0 9 7 to 0 Copy limit 1 9 4toO0 9 5to1 9 6to0 9 7 to 0 Copy limit 3 9 4to1 9 5to1 9 6to0 9 7 to0 Copy limit 5 9 4to0 9 5to0 9 6to1 9 7 to 0 Copy limit 9 9 4to1 9 5to0 9 6to1 9 7 to 0
194. lows development of flat spotswhich can cause both noise and transfer jitter lines to occur SOLUTION To correct 1 Ensure that the engine firmware is at the following levels a 7155 7165 Print Control version 14 or later b 7255 7272 Print Control version 14 or later Note This is the lowestfirmware version that provides therequired dipswitch setting 2 Set 25 Mode Dipswitch 26 7 to 1 to provide slight fixing roller rotation to prevent constant contact at the roller nip and avoid flat spot generation 3 If the problem persists apply Molytherm grease 2 to the surface of Paper Exit Drive Gear 2 p n 56AA77230 The grease can be sourced locally or online 4 If the problem still occurs replace the Paper Exit Conveyance Roller Upper with theprevious type using the newly assigned part number p n 56AAKO090 IMPORTANT DO NOTorder theoriginal productionroller as p n 56AA53070 To prevent a parts order for thepreviously utilizedroller from subbing up to p n56AA53071 the current roller exhibiting the symptoms adifferent part number has been assigned to thatoriginal production roller p n 56AAKO090 5 In some situations it may also require installation of a Ferrite Core on the network communication cable Solution ID TAUS0801686EN Solution Usage Description Background on copies Solution CAUSE Poor grounding due to failed drum support bearing SOLUTION Replace the drum support bearing in the drum drive unit p n 56AA 7501 0
195. lution ID TAUS0618493EN Solution Usage 2 Description J32 01 when running face up mode Paper stops in the inversion unit Solution CAUSE The gate switching mechanism on the reverse gate solenoid SD7 has disconnected which puts the reverse gate in face down mode at all times SOLUTION Remove SD7 and reinstall the switching mechanism to allow proper operation Solution ID TAUS0619065EN Solution Usage 2 Description PI110 not recognized Solution CAUSE The PI110 has been isolated via software dipswitch 18 6 SOLUTION To enable the PI110 perform the following 1 Access the 25 mode power the copier ON while pressing the 2 and 5 keys Touch 1 Software SW setting on the touchscreen Select software dipswitch 18 using the left up down arrow s Select the bit number of the switch using the middle up arrow to a 0 Select OFF 0 to enable the P1110 Turn the copier OFF ON to exit the 25 mode Oar wp Solution ID TAUS0619191EN Solution Usage 2 Description FS110 what is the paper weight specification for stapling Solution The paper weight specification for stapling is 16lbs to 24lbs Solution ID TAUS0619216EN Solution Usage 2 Description SC46 01 during operation Solution CAUSE The flash has become corrupt due to a power surge and or an electrical storm Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 75 7155 SOLUTION Re flash the unit to ROM version 30 0 Solution
196. move the paper from bottom exit of the finisher Solution ID TAUS0622806EN Solution Usage 0 Description Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 129 7155 Code 74 4 from the E mail alert system Solution CAUSE Paper remains inside finisher SOLUTION Please remove copies from the finisher Solution ID TAUS0622807EN Solution Usage 0 Description Code 74 5 from the E mail alert system Solution CAUSE Punch trash box is full SOLUTION Trash basket of punching unit is full Please empty trash basket Solution ID TAUS0622811EN Solution Usage 0 Description Code 74 6 from the E mail alert system Solution CAUSE Sub tray first tray is full SOLUTION Sub tray is full Please remove paper Solution ID TAUS0622813EN Solution Usage 0 Description Code 76 0 from the E mail alert system Solution CAUSE Stapler is empty SOLUTION Pull out finisher stacker and replace staples of front stapler Solution ID TAUS0622816EN Solution Usage 0 Description Code 76 1 from the E mail alert system Solution CAUSE Stapler should be checked SOLUTION Pull out finisher stacker and check stapler Solution ID TAUS0622818EN Solution Usage 0 Description Code 81 0 from the E mail alert system Solution CAUSE Key counter is not installed SOLUTION Please insert key counter or Please insert coin Note When Dipsw 9 1 0 alert code is not transferred Solution ID TAU
197. must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html c Through April 30 2005 these parts can be obtained 10 free of charge for machines below the serial numbers listed in the bulletin FOC free of charge programs are based on statistical percentages of machines that are likely to be affected by certain modification programs For percentage programs the quantity of parts shipped usually is sufficient to modify all of the machines that need the change However if more than the statistical percentage of machines serviced by any one branch or dealer require a modification then a FTR Field Technical Report Form TP 2 has been established for that purpose Use the FTR program only if additional parts are needed Trademark ownership information Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 85 7155 Solution ID TAUS0634060EN Solution Usage 2 Description List of equipment that is no longer being supported Solution Please see attached Product amp amp Technical Support Bulletins 1792 and 2443 andMarketing Bulletin 07 GB 016 Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0638489EN Solution Usage 2 Description
198. n Solution This switch setting determines the time duration 3 or 5 seconds for messages which are displayed for short periods and indicate special circumstances such as GROUP BUTTON CANNOT BE USED IN THIS MODE or NUMBER OF ORIGINALS SHOULD BE MAX IN STAPLE MODE Solution ID TAUS0627497EN Solution Usage 0 Description PageScope Address Book utility is missing the model drop down list in the main window Solution CAUSE The monitor resolution was set below 1024x768 16 bit color SOLUTION Set the monitor resolution to 1024x768 16 bit color or better SPECIAL NOTE Solution provided by Charles Wallace EASTERN COPY PRODUCTS Solution ID TAUS0627527EN Solution Usage 0 Description How to configure Secure IP Printing to allow only specific TCP IP addresses to print to the NIC Solution The latest firmware for the IP511 internal NIC enables the Network Administrator to designate which TCP IP addresses have access to the IP511 internal NIC This feature is called Secure IP Printing and will allow up to ten TCP IP addresses to be entered on the NIC The TCP IP addresses can be entered via a browser and can be accessed by entering Paddress nic Security Notes 1 Access to this menu is case sensitive Security Once an address is added to the list only those addresses on the list have access to print channel and HTML pages Press the reset button on the Security page to reset the TCP IP address to 0 0 0 0 and factory defaults will
199. n To disable Platen APS perform the following 1 Press the HELP key 2 Press Key Operator Mode which is displayed on the touchscreen 3 Touch the down arrow on the lower left corner of the touchscreen Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 157 7155 4 Touch 13 Memory switch setting on the touchscreen 5 Touch the down arrow on the lower left of the touchscreen until number 10 Platen APS is displayed 6 Touch Change Setting Contents on the lower middle of the touchscreen until the desired setting is displayed 7 Press RETURN on the touchscreen a couple of times to return to normal mode Solution ID TAUS0O655608EN Solution Usage Description Are Konica Minolta MFPs compatible with Category 6 cable standard Solution Konica Minolta MFPs are fully compatible with Category 6 cable standard Category 6 cable is a cable standard for Gigabit Ethernet and other network protocols that is backward compatible with the Category 5 5e and Category 3 cable standards Cat 6 features more stringent specifications for crosstalk and system noise The cable standard is suitable for 10BASE T 100BASE TX and 1000BASE T Gigabit Ethernet connections and it provides performance of up to 250MHz Solution ID TAUS0658027EN Solution Usage Description J17 01 Error Code when attempting to feed from Tray 3 Solution CAUSE Insufficient feed due to mechanical electronic failure SOLUTION Locate the sou
200. n CAUSE Failed PS42 paper reverse photosensor SOLUTION To verify the operation of PS42 perform the following 1 Power the copier OFF 2 Access the 47 multimode power the copier ON while pressing the 4 and 7 keys input code 024 press P 3 P 3 Place a sheet of paper in the reversal section if no change of state occurs replace PS42 p n 08AA85510 Solution ID TAUS0619083EN Description DF316 skewed copies intermittently Solution CAUSE Dirty or failed original skew detection control sensor PS307 front and or PS308 rear SOLUTION Clean or replace PS307 p n 13QA85510 and PS308 p n 13QA85510 as needed Solution ID TAUS0621686EN Description Intermittent J32 04 when copying Solution CAUSE The paper exit driving motor has failed SOLUTION Replace the paper exit driving motor p n 56AA801 10 SPECIAL NOTE Solution provided by BOB COCHRANE NORTHEAST COPIER SYSTEMS INC Solution ID TAUS0617986EN Description How to program the Mixed Original mode as a default at power up Solution To program the Mixed Original mode as default perform the following 1 Access the Key Operator Mode by powering ON the machine while pressing the HELP key 2 Press 13 Memory Switch 3 Press the down arrow and select 4 Job Memory Auto recall 30 4 Press Change Setting Contents to turn ON this feature Copyright 2009 Konica Minolta Business Solutions U S A Inc 49 Solution Usage 10 Solut
201. nal Size Adjustment Place a 8 5x11 original in the feed tray and press START wait until COMPLETED is displayed Press NEXT on the touchscreen and place a 5 5x8 5R original in the feed tray and press START Wait until COMPLETED is displayed Press RETURN three times MODE CHANGE and EXIT to return to normal mode NOP O Solution ID TAUS0618315EN Solution Usage 4 Description When selecting the stamp overlay application the stamp watermark and overlay memory features are not available grayed out Solution CAUSE The availability of the stamp watermark and overlay memory features require that the optional hard drive HD105 be installed SOLUTION Install the optional hard disk drive HD105 PCUA 950556 Solution ID TAUS0618901EN Solution Usage 4 Description Unable to store jobs on the hard drive HD105 All HDD icons on the touchscreen are grayed out Solution CAUSE The HD105 is not enabled SOLUTION Enable the store to HD105 feature by performing the following procedure 1 Access the 25 mode hold down the 2 and 5 keys at power up or turn the main switch ON and then wait for the Ready to Copy message 2 Hold the P button down until the message Enter 4 digit Password To Change is displayed Note The button must be held down for about 5 seconds before the message is displayed 3 Enter the password 9272 and press the Start Print button 4 Select 1 Software SW setting 5 Press the left up arrow until 08 is displaye
202. nc June 2009 7155 Image voids or deletions Solution ID TAUS0643221EN Solution Usage 2 Description Approximately 3mm to 4mm all around the image is being cut off when scanning to FTP The originals are 8 5x11 and have image at the edge of the page Even when selecting reduction the image is still being cut off Solution CAUSE All scanning through the EDH or platen is subject to edge erase All four sides of the scanned image are erased approximately 2mm to 4mm all around the entire document This is done to prevent the edge of the originals from scanning which will produce a shadow line when imaged This is the default function when a document is scanned SOLUTION To remedy this issue make the following selections in the Scan to FTP mode 1 Under Function select the Application key 2 Under Application select All Image Area 3 Press the Start button The entire image should be reproduced with these settings Note These settings must be selected each time a job is scanned The All Ilmage Area setting can not be made as a default setting This setting works in all three scan modes scan to HDD FTP and E Mail Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 7155 Miscellaneous Solution ID TAUS0700453EN Solution Usage 737 Description NVRAM Troubleshooting Procedure used to identify NVRAM problems and and information concerning damaged or missing NVRAM BRU Solution bizhub C250 C252 C
203. nect Connect is turned ON To set the software dipswitches perform the following a Access the 25 mode hold down the 2 and 5 keys at power up or turn the main switch ON and then wait for the Ready to Copy message Hold the P button down until the message Enter 4 digit Password To Change is displayed Note The button must be held down for about 5 seconds before the message is displayed b Enter the password 9272 and press the Start Print button c From the memory setting mode menu select 1 Software SW setting d Use the left set of arrows to scroll to dipswitch 2 e Verify that 2 0 is displayed If not use the left and right up down arrows until 2 0 is displayed f Select ON 1 g Power the machine OFF ON to exit the 25 memory setting mode or Press RETURN MODE CHANGE and EXIT or BASIC SCREEN to return to normal operation 2 The HDD present dipswitch is programmed to 1 connect However no hard disk drive HD105 is installed This results in a communication failure and display of the HDD error code To program the machine for no hard disk drive HD105 installed perform the following a Power the copier OFF b Access the 25 mode power the copier ON while pressing the 2 and 5 keys c Touch 1 Software SW setting on the touchscreen d Touch the left up arrow one 1 time e Verify that 2 0 is displayed If not use the right up down arrows until 2 0 is displayed f Touch OFF 0 which will program the HDD
204. ned ADU guide sheet 1 SOLUTION Inspect both the front and rear ADU guide sheet 1 for any signs of damage or improper positioning Refer to the illustration for proper positioning of the ADU guide sheet 1 Replace the ADU guide sheet 1 p n 56AA51580 as necessary Note The following serial numbers are the units affected 56EA01519 to 01782 56EE09127 to 09835 56EF02015 to 02371 56EN01156 to 01175 56EG00020 to 00034 56EV00052 to 00107 Solution ID TAUS0623077EN Solution Usage 4 Description FS210 J72 28 while sorting Solution CAUSE A loss of 24V DC to the FNRLB finisher relay board Note M713 stacker entrance does not turn ON in the 47 mode SOLUTION Replace the FNRLB p n 13QJ 9320 and M713 p n 12WM80030 Solution ID TAUS0625809EN Solution Usage 4 Description SC23 03 at power up Solution PROBABLE CAUSES 1 The drum drive motor M2 has failed SC23 03 indicates an drum drive rotation EM signal abnormality The motor does rotate in the 47 diagnostics Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 61 7155 multimode output code 041 press P 00 P Replace M2 drum drive motor p n 56AA80080 2 Developing unit drive gears are binding Clean or replace the developing unit drive gears also clean the toner recycling tube Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com
205. ned to the hard drive HD105 Solution CAUSE The scanned document has become corrupt SOLUTION Rescan the original document and verify it can be retrieved SPECIAL NOTE Solution provided by Phillip d Ayral KBT Miami Solution ID TAUS0619064EN Solution Usage 0 Description SC49 66 at power up Solution CAUSE The additional E RDH memory added to the image CB expansion slot is not seated correctly or is faulty SOLUTION Remove the memory module and verify proper machine operation Install the memory module and power ON the machine If the code persists replace the memory module Solution ID TAUS0619270EN Solution Usage 0 Description FS210 what is the paper weight specification for stapling Solution The paper weight specification for stapling is 16lbs to 24lbs Solution ID TAUS0619272EN Solution Usage 0 Description FS210 is three hole punch and staple together available Solution The finisher will punch and staple in unison Solution ID TAUS0619339EN Solution Usage 0 Description FS210 F77 04 after the copy exits Solution CAUSE The stacker coupling gear is damaged SOLUTION Replace the coupling gear p n 129U77041 Solution ID TAUS0619654EN Solution Usage 0 Description LT402 compatibility Solution There are two different LT402 products The LT402 Item 950958 is compatible with the 7155 7165 7085 LT402 Item 950557 is compatible with the 7155 7165 products only Copyright 2009
206. nformation Solution ID TAUS0621372EN Solution Usage 0 Description Peripheral compatibility 7155 Solution Refer to 7155 7165 Technical Bulletin 6a Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0621583EN Solution Usage 0 Description DF316 when aligning an original paper book etc on the platen glass if the operator lowers the RADF while withdrawing his her hand the edge of the front cover may scrape a finger or the back of the hand Solution CAUSE The front cover edge is sharp enough to cause a minor injury SOLUTION The front cover edge has been modified to correct this problem at the following main body serial number cut ins Model Serial Number 7155 56EE05007 7165 56AE03680 Note To prevent it on units already installed in the field install one or more pieces of masking tape longitudinally to cover the joint where the two cover sections meet Solution ID TAUS0621705EN Solution Usage 0 Description FS110 paper misalignment in staple mode Solution CAUSE Copies conveyed into the stapler unit stacker are misaligned when the stapler unit pushes the stacked copies upward into stapling position against the clincher portion of the unit SOLUTION Two mylar str
207. ng mylar sheets have to be ordered and attached to the new read guide plate PART NUMBER QTY DESCRIPTION 13QA45240 3 Conveyance guide sheet A 13QA45250 2 Conveyance guide sheet B 13QA45260 1 Conveyance guide sheet C 13QA45310 2 Conveyance guide sheet D Notes 1 Refer to the illustration for proper mylar sheet installation positioning 2 To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0624705EN Solution Usage 3 Description PLEASE WAIT OPERATING message Machine does not come to ready and the RADF will not initialize Solution CAUSE Failed Scanner CB caused by failed infeed drive motor SOLUTION Replace the Scanner CB p n 56AA 9090 and motor p n 13QA80010 Replacing only Scanner Control Board results in erratic motor operation SPECIAL NOTE Solution provided by Doug Jones EASTERN COPY PRODUCTS Solution ID TAUS0624806EN Solution Usage 3 Description J32 4 during copy mode Solution CAUSE PS37 paper exit detect failed SOLUTION To check PS37 perform the following 1 Access the 47 multimode power the machine ON while holding down on the 4 and 7 keys input code 24 press P 2 P 2 Actuate PS37 and watch for a change of state at the control panel 3 If no change of sta
208. nge Scope 5 Select Custom List and add the IP address for the exception SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0801706EN Solution Usage 7 Description Paper Test requirements Solution For initial test the dealer branch must supply 1000 sheets of the media paper Once the paper is received the ticket is transferred to ESS If the initial test does not have any issues then a second test can be done The dealer branch must supply enough media to cover 1 3 of a PM cycle There is a charge involved to cover labor and supplies The dealer branch will be notified byESS before the test to communicate the charges SPECIAL NOTE Solution contribution by Cesar Jimenez and lan Lynch Production Print SSD Solution ID TAUS0603927EN Solution Usage 5 Description How to print onto 8 5x11 inch tab paper Solution Requirements 1 Konica Minolta Visual PostScript driver 7 01 or higher 2 11x8 5 plus 1 5 cut tabs paper PROCEDURE On the main body Load tab paper in the R orientation into the bypass tray with the tabs facing the front of the machine On the main body operation panel press the button which represents the bypass tray Select paper type size Select non STD size Input a height of 229 mm Input a width of 279 mm Select OK NOoORWND Within the document to be printed S
209. nload MSDS Drivers Firmware and more In most cases ghosting the IP 511 hard drive will resolve the SC49 01 issue Note The IP511 620 20g drive exe or IP511 620 6g drive exeimage can be used with a licensed version of Symantec Ghost version 6 5 or greater on a formatted PC or laptop hard drive These files were created by request for Konica Minolta service organizations who use the Symantec Ghost application CAUTION The drives from which these images wer createdare different IP511 620 20g drive exe is a 20GB drive image and IP511 620 6g drive exe is a 6007MB 6GB drive image Use ONLY on a drive of the same size when ghosting these images to another drive The upgrade procedure for this method is contained the attached document To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Ifunable to purchasea licensed copy of Symantec Ghost please use the standard method of updating IP 511 code To purchase Symantec Ghost now Norton Ghost visit the Norton from Symantec Store http shop symantecstore com store symnahho DisplayHomePage en_US ThemelD 106300 2 The IP 511 hard drive has failed Replace the failed hard drive p n 13RP 9040 3 Failed printer control board assembly Ensure that the system code on the IP 511 is at minimum version 6 2 0 Remove the IP 511 from the main body and inspect the connection to th
210. nly when duplexing Solution PROBABLE CAUSES 1 A dirty or defective ADU deceleration clutch MC2 causing the paper not to reach the ADU pre registration rollers To verify clutch operation switch the clutch with the ADU conveyance clutch MC13 If the jam symptoms change or cease MC2 is defective or contaminated If cleaning does not resolve replace MC2 p n 56AA82010 2 The bypass feed drive gear which has a one way bearing is slipping causing loss of drive to the ADU registration rollers This gear brings drive from the loop roller motor M6 to the coupling for the ADU registration roller Clean or replace the bypass feed drive gear p n 56AA77120 3 Failed PS36 Loop detection signal To verify the operation of PS36 perform the following a Power the copier OFF b Access the 47 multimode power the copier ON while pressing the 4 and 7 keys input code 023 press P 2 P c Actuate PS36 located in the sheet bypass If there is no change of state at the control panel clean or replace PS36 p n 08AA85510 Solution ID TAUS0613358EN Solution Usage 11 Description FS110 important information regarding poor stapling staples are buckling and the alignment of the staples Solution Performing the stapler alignment adjustment procedure outlined in the Technical Notice Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com
211. nolta Business Solutions U S A Inc June 2009 91 7155 Solution ID TAUS0618293EN Solution Usage 1 Description SCS data stream will not job offset Solution CAUSE Firmware update required SOLUTION This issue has been corrected with version 30 0 image processing EPROMS Note In the Key Operator mode job offset and continuation print need to be ON for proper operation Solution ID TAUS0618401EN Solution Usage 1 Description The 7155 IP511 printing system with a PU110 installed will not hole punch a print job even when punch is selected and with SHEET INSERTION chosen within the IP511 driver Solution CAUSE This behavior is a part of a planned constraint that exists within 7155 7165 series Due to the difficulties in adjusting all input trays equally it was found that the hole punch did not always line up properly when multiple input sources were called Thus the punching function is disabled whenever a print job is going to pull from multiple input trays including the PI unit if available The request from the driver will be ignored SOLUTION It is possible to disable this constraint by setting software switch 28 3 to a value of 1 Please be advised though when disabling this constraint that the alignment of the holes when punching a job that pulls from more than one input tray will be subject to the relative alignment of the trays being used Solution ID TAUS0618612EN Solution Usage 1 Description Random black sp
212. not allowing the toner bottle to rotate SOLUTION Replace the TLD sensor p n 40AA88030 Solution ID TAUS0624080EN Solution Usage 6 Description Photoconductive coating is peeling off the front side of the drum approximately two 2 inches from the edge of the drum flange Solution CAUSE The Mylar sheets attached to the ends of the T S corona guide plate which are depicted on page 38 of the 7155 7165 Parts Catalog 1st Edition January 2002 are missing or damaged SOLUTION Since both the Mylar sheets and corona guide plate are depicted in a grayed out fashion on page 38 of the Parts Catalog 1st Edition January 2002 the parts are not available individually Therefore the T S unit p n 56AA 2601 should be replaced Solution ID TAUS0626278EN Solution Usage 6 Description The lead edge of copies is wrinkled slightly when copying face down Solution CAUSE The paper exit conveyance roller upper de curling is worn SOLUTION Replace the de curling roller p n 56AA53070 Solution ID TAUS0627912EN Solution Usage 6 Description DF316 unable to install the pick up and feed tires from the original open close cover into the new open close cover Solution CAUSE After ordering the new open close cover p n 13QA41010 due to design changes which have been incorporated into the positioning of the guide fins and mounting of the pickup and feed tires the parts are incompatible The parts needed to install a new style open cl
213. not recognized when attempting to load on a 64 bit system therefore the files must be pulled from a 32 bit system in order to add additional driver support on a 64 bit server 1 After installing the 64 bit driver on the server install the matching 32 bit PCL PostScript Visual PostScript Plug in or PostScript Adobe driveron one of the clients 2 The driver files will be placed in C WINDOWS inf folder on the client 3 Share this folder on the network so that the 64 bit server has access 4 From the server when adding additional drivers browse to the shared folder on the workstation 5 Select the appropriate inf file from the shared folder on the client the driver files will then be pulled over to the server to support other 32 bit clients when migrating the driver files Note It is important to install the same type of driver on the client to match the driver installed on the server Solution ID TAUS0700737EN Solution Usage 2 Description Scan to FTP using a host name versus a TCP IP address is not working in a workgroup environment Solution CAUSE A DNS server is required when using a host name versus the TCP IP address SOLUTION If no DNS server is available then a TCP IP address must be used instead of the PC host name Solution ID TAUS0O702209EN Solution Usage 2 Description Intermittent J32 04 jams from all trays Solution CAUSE Failure of ADU board SOLUTION Replace the ADU board PART NUMBER MODEL 56
214. not seated properly SOLUTION Reseat CN63 on the punch unit DB Solution ID TAUS0619124EN Solution Usage 1 Description PZ108 2 hole punch availability Solution A 2 hole punch rocking assembly p n 13BW 5000 will be available 32d Quarter of 2003 for the PU108 and the PZ108 Solution ID TAUS0619193EN Solution Usage 1 Description FS110 is three hole punch and staple together available Solution The finisher will punch and staple in unison Solution ID TAUS0619392EN Solution Usage 1 Description F18 60 when trying to use the bypass or intermittently during a copy run Solution CAUSE M20 bypass up down motor BP does not operate due to a loss of 24V DC on the PRDB printer driver board at CN214 A3 SOLUTION To check CN214 A3 for 24V DC on the PRDB perform the following 1 Power SW2 sub power switch and SW1 main power switch OFF Remove CN214 from the PRDB Access the 47 mode power the copier OFF ON while simultaneously holding the 4 and the 7 keys Set a multimeter to 200V DC range Place the black lead to frame ground and the red lead to CN214 A3 The 24V DC should be present If there is no voltage present replace the PRDB p n 55AA 9021 yi e o o Solution ID TAUS0619490EN Solution Usage 1 Description DF316 part number for the positioning jig Solution DF316 positioning jig p n 120A1052 Solution ID TAUS0619501EN Solution Usage 1 Description Copyright 2009 Konica Minolta Business
215. ns U S A Inc June 2009 78 7155 Solution This is the proper display for the model 7155 The line speed of the 7155 is slower than the 7165 Accordingly the 7165 has three line speeds but the 7155 has only two On the 7155 high speed is LS280 and low speed is LS185 Since postcard is small separate control is necessary and POSTCARD has been added for the 7155 On the 7165 control for postcard is covered by LS280 Solution ID TAUS0620603EN Solution Usage 2 Description J92 xx when duplexing Solution CAUSE The actuator for PS46 reverse exit in the ADU is binding which is causing timing problems SOLUTION Inspect the operation of the sensor actuator and repair any binding The screws that mount the sensor may be too tight causing the binding Solution ID TAUS0620652EN Solution Usage 2 Description How to print the jam count list Solution To print the jam count list perform the following 1 Access the 36 mode Power the copier ON while pressing the 3 and 6 keys 2 Select 7 List output mode 3 From the List Output Mode Menu Screen select Management List 2 load 8 5x11 paper in Tray 1 and press the START button Note 25 mode 30 1 must be set to a 1 to print the Management List 2 To change the setting in the 25 mode perform the following 1 Access 25 mode Power the copier ON while pressing 2 and 5 2 Select option 1 SOFTWARE SWITCH 3 Scroll to dipswitch 30 1 using the arrows 4 Set it to
216. nt can be accessed at this point by touching any numeric key on the 10 key pad 4 Touch the at the upper right corner of the touchscreen lightly with a touch pen something with a round tip which is made of resin is recommended as a touch pen Check the coordinates displayed in the top line at the top of the touchscreen 5 Ensure the X coordinate and the Y coordinate displayed in the message area fall within the standard values The acceptable values are on the second line 6 If the values are not within the acceptable parameters repeat Step 4 until the values are acceptable 7 Touch the at the lower left corner of the touchscreen lightly with a touch pen something with a round tip which is made of resin is recommended as a touch pen Repeat the process used for the upper right coordinate until acceptable values are achieved 8 As verification of a correct adjustment touch the CHECK icon at the upper left and lower right corners You should hear a beep tone for each one Ifa beep tone is not heard repeat the adjustment 9 Power the copier OFF ON to exit the Key Operator Mode Solution ID TAUS0628058EN Solution Usage 8 Description KONICA is displayed on the operation panel touchscreen and the machine is locked up Solution CAUSE The memory board is locked up or has failed SOLUTION Replace the memory board p n 56AA 9121 as needed Solution ID TAUS0642795EN Solution Usage 8 Description J31 2 J92 1 Solution CAU
217. ntermittent In addition the actuator and torsion spring may not function correctly Over time these parts become loose and worn Solution ID TAUS0647577EN Solution Usage 2 Description What is the part number for the ADU DB ADU driver board Solution ADU DB p n 56AA 9040 Note The 7155 and the 7165 ADU DB are the same part number but when you install on 7165 you now can not move it to a 7155 once it is installed and powered up on that machine it is calibrated for that type machine a 7165 The same thing for the 7155 Solution ID TAUS0647639EN Solution Usage 2 Description Unable to install the modified registration cleaner assembly p n 56AA 3661 recommended in Technical Bulletin 5083 due to the original registration cleaner assembly being 125mm in length while the modified pads are 65mm in length Solution CAUSE Technical Bulletin 5083 mistakenly lists the model 7155 7165 as being compatible with the modified registration cleaner assembly used on the model 7255 7272 SOLUTION Install the modified registration cleaner assembly on model 7255 7272 copiers as necessary An updated technical bulletin will be released Further information regarding a modified registration cleaner assembly for the model 7155 7165 will be released at a future date Notes 1 Technical Bulletin 5083 PDF has been temporarily revised to remove the 7155 7165 reference This is NOT the official re release 2 To view the above PDF s Acrobat Re
218. o view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0649621EN Solution Usage 0 Description PROBLEM SC 77 54 is displayed when trying to output punched sets with the FN 113 or FN 122 finisher The code appears only when attempting punch Solution PROBABLE CAUSES 1 The punch motor pulse sensor PC15 has failed 2 The Finisher Control Board PWB A has failed 3 The punch motor M11 has failed SOLUTION To troubleshoot the SC 77 54 code verify that the M11 punch motor is turning To do this initiate a punch operation and watch the motor If the motor turns and then gives a code replace PC15 punch motor pulse sensor If the M11 punch motor is not turning replace the PWB A Finisher Control Board If issue persists the M11 punch motor should be replaced Note Part Numbers PC14 4640 0902 01 M11 4643 0751 01 PWB A 4698 0101 01 PWB the same for FN 113 and FN 122 Change EPROM from original board since ROM is different Solution ID TAUS0650304EN Solution Usage 0 Description Unable to scan to E mail and a 1001 error message is indicated on the error log Solution CAUSE The SMTP name is being used instead of the TCP IP address SOLUTION Change the SMTP name to a TCP
219. oaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0622372EN Solution Usage 0 Description Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 126 7155 The fuser jam release lever breaks Solution CAUSE When large volume jobs are continuously printed or if the temperature setting provided by 25 mode dipswitches 19 1 19 2 19 3 is too high the material used to manufacture the jam release lever can deteriorate and break during operating conditions SOLUTION The lever material has been changed to a new type that will provide 30 degree higher heat resistance than the old type The old type has PC ABS PBT 7155 7165 FORCE 65 Technical Bulletin 9 for additional information Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0622393EN Solution Usage 0 Description When browsing to the main body NIC and selecting the environment setup to EKC function settings a login window requires a user name and password What is the user name and password Solution The user name is ekc The password is the 8 digit ECM ma
220. of printer drivers instead of a single driver that the Microsoft Windows operating systems use Therefore printing in DOS is a case by case basis However some printing functionality can be obtained using the following recommendations 1 The application has a driver for a nearly compatible printer such as the HP 5SiMX 2 The user does not select any special function for the HP printer 3 The user does not expect to use special modes such as staple booklet letterhead etc Solution ID TAUS0610383EN Solution Usage 6 Description DF316 skewed copies when copying through the RADF only Solution CAUSE Paper dust build up on the platen guide part left which is a black plastic guide plate positioned slightly to the left of the slit glass when the RADF is closed The original skew F sensor PS307 or original skew R PS308 falsely detects the presence of paper dust as a skewed paper feed and implements corrective action which results in a skewed copy SOLUTION To clean the platen guide part left perform the following 1 Power the copier OFF 2 Raise the RADF 3 Remove the three gold colored screws p n 002193061 which secure the platen guide part left p n 13QA41030 to the RADF Thoroughly clean and remove all paper dust from the platen guide part left 4 Reinstall the platen guide part left and power the machine ON Solution ID TAUS0616847EN Solution Usage 6 Description How to perform the LCD sensitivity adjustment
221. of the resist driven roller B SOLUTION To remove paper dust build up from the cleaning pad assembly perform the following 1 Power the copier OFF 2 Raise the open shut cover p n 13QA41010 3 Remove the cleaning pad assembly retaining screw p n 002194061 and extract the cleaning pad assembly from the open shut cover 4 Thoroughly remove any build up of paper dust from the cleaning pad Also ensure that resist driven roller B rotates freely on its shaft Remove and clean the resist driven roller B and shaft as necessary 5 Reinstall the cleaning pad assembly and install the retaining screw Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 83 7155 SPECIAL NOTE Solution provided by Mark Mingo KMBS Houston Solution ID TAUS0626468EN Solution Usage 2 Description PK120A PLEASE CANCEL PUNCH MODE OR CHANGE PAPER SIZE message when selecting 2 hole punch for 8 5x11R or 8 5x14 paper Solution CAUSE Improperly programmed software dipswitch settings SOLUTION To input the proper software dipswitch settings perform the following 1 Power the copier OFF Access the 25 mode power the copier ON while pressing the 2 and 5 keys Touch 1 Software SW setting on the touchscreen Use the up down arrows and scroll to software dipswitches 22 1 Touch OFF 0 on the touchscreen Use the up down arrows and scroll to software dipswitches 22 2 Touch OFF 0 on the touchscreen Power the copie
222. oftware Driver related Solution ID TAUS0800366EN Solution Usage 3 Description When printing from Microsoft Publisher andperforming a mail merge thecopiesare all stapled together Solution CAUSE This is a known anomaly with Microsoft applications SOLUTION Please read the attached Microsoft articleregarding a resolution for the problem with Microsoft Publisher 2000 and 2003 To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0701267EN Solution Usage 2 Description When loading ISWTrns on Microsoft Vista USB is not available under Settings Solution CAUSE Earlier ISWTrns version is being used SOLUTION The USB feature is available in ISWTrns utility version 3 74E and newer SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0800601EN Solution Usage 1 Description When printing from Microsoft Office Excel using authentication and printng several spreadsheets within the same document the authentication dialog box pops up for each spreadsheet page Solution CAUSE Improper selection in the printer driver SOLUTION Select PRINT ENTIRE WORKGROUP in the application dialog box SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD
223. ogram the machine to automatically delete scanned jobs from the hard drive perform the following 1 Press the MODE key to select PRINTER Press Controller Set on the touchscreen Press the DOWN arrow one time Press ScanDataAutoDel on the touchscreen and press OK Select one of the following options OFF 12hour 24hour 2days 4days 6days 8days or 10days and press OK Press the MODE key and select COPY to return to normal mode DPPN Solution ID TAUS0627946EN Solution Usage 0 Description Part number for a pin extraction tool for the fuser connector Solution Pin extractor tool p n OOTL 3030 Solution ID TAUS0627964EN Solution Usage 0 Description Error 1001 when scanning to E mail Solution CAUSE Incorrect configuration in the Scan to E mail set up when configuring the NIC SOLUTION When setting up scan to E mail in the From box a valid E mail address must be set A name location etc is not acceptable For example xxx yyyyyy com would be acceptable Solution ID TAUS0628035EN Solution Usage 0 Description FS210 F77 11 or F77 14 when trying to staple The first set will be stapled and two or three staples will be put into the paper Solution CAUSE The home position sensor in the stapler unit has failed SOLUTION Swap the stapler with the one in either the front or back to isolate the problem Replace the failed staple unit p n 183QE42411 Solution ID TAUS0628156EN Solution Usage 0 Description PLEA
224. olution PROBABLE CAUSES 1 The conveyance driving gear has become worn damaged resulting in loss or partial loss of drive to the ADU conveyance section Replace the conveyance driving gear p n 56AA77400 for 7155 7165 p n 56QA77400 for 7255 7272 located behind the conveyance motor M5 on the ADU 2 The conveyance drive pulley gearis worn to the point where it causes slipping in the duplexing unit A slight noise was audible when the slippage was occurring Replace the conveyance drive pulley gear p n 56AA76540 for 7155 7165 p n 56QA76540 for 7255 7272 SPECIAL NOTE Solution contribution by Bob Moeller Greg Lantowski Production Print SSD and Tom Kelly Workgroup SSD Solution ID TAUS0702457EN Solution Usage 4 Description IntermittentSC52 01 andpossibly a squealing noise Solution CAUSE The DCPS has failed The noise that is being heard in combination with the service code is caused by a failed cooling fan in the DC Power Supply DCPS The fan is located on the right side of the power supply housing SOLUTION Replace DCPS 1 p n 56AA84512 Note The cooling fan is not available as a separate part It is a standard box type fan found in many computers A replacement can probably be found online or ata local computer store SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0629488EN Solution Usage 3 Description SC46 01 and or SC46 08 at power up Solution PROBABLE CAUSE
225. om opening up and cutting power to the lift tray motor M101 If the lift tray interlock switch MS101 is cheated the result is the lift tray motor M101 not stopping and the paper lift continues until catastrophic damage is generated in the tray lift mechanism SOLUTION If it is required to override the lift tray interlock switch MS101 it will be necessary to remove the spring connecting the top cover and the paper feed unit Open the top cover and remove the spring from the paper feed unit Once the spring has been removed the paper feed rollers will lower into a position so that when the lift tray interlock switch MS101 is cheated and the paper begins to be lifted by the lift tray motor MS101 the power supplied to the motor will be interrupted as soon as the paper stack engages the paper feed roller and the lift tray interlock switch MS102 Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 151 7155 Solution ID TAUS0643889EN Solution Usage 0 Description How to change the default file format in Scan to E Mail between PDF and TIFF Solution Scan to E mail format is fixed as PDF and cannot be changed with dispswiitch settings Switching between TIFF and PDF can only be accomplished manually on the Operation Panel This is the specification for this engine Solution ID TAUS0644288EN Solution Usage 0 Description FS110 Staple Cartridge Sensor Actuator part number Solution Staple Cartridge Sensor Actuator
226. omea htm Solution ID TAUS0657842EN Solution Usage Description F80 10 failure code Solution CAUSE A replacement FSCB Finisher Control Board was just installed and the firmware was not updated SOLUTION Please update the firmware to the latest version for the FN 10 FS 110 FS 210 Click on the following link s when logged into My Konica Minolta to locate the latest firmware FN 10 http onyxweb mykonicaminolta com Download SearchResults aspx productid 332 amp amp filetypeid 1 FS 110 http onyxweb mykonicaminolta com Download SearchResults aspx productid 389 amp amp filetypeid 1 FS 210 http onyxweb mykonicaminolta com Download SearchResults aspx productid 388 amp amp filetypeid 1 Solution ID TAUS0700401EN Solution Usage Description E46 25 service code Solution CAUSE An AOC AGC error An internal failure of the A D Converter board which is part of the CCD Assembly SOLUTION Check that the 1 Light blocking cover and lens cover are notremoved from the scanner section The CCD lens needs to be unblocked Also check the position of the scanner mirrors 2 A D converter board connector is not disconnected Check all of the connections on the CCD Assembly 3 Power cable of A D converter board is not disconnected on the CCD assembly 4 IC protector on the A D converter board is not OPEN ICPs are labeled on the board and should check the same as any fuse Lack of continuity indicates a failure 5 Exposure lamp int
227. on ID TAUS0624068EN Solution Usage 1 Description FS210 copies are being ejected onto the floor as they exit the finisher rather than stacking in the paper exit tray Solution CAUSE The finisher paper exit motor M707 has failed which is inhibiting the motor from entering the low speed mode while exiting the copies to the paper exit tray SOLUTION Replace the finisher exit motor p n 56AA80081 Solution ID TAUS0624071EN Solution Usage 1 Description FS110 finisher is not recognized by the copier Solution CAUSE Poorly seated finisher interface harness CN255 on the main body which results in loss of communication between the finisher CB and PRCB SOLUTION To check the finisher interface harness connection perform the following 1 Power the copier OFF Remove the finisher from the main body Unplug CN255 from the main body Ensure that all pins for CN255 on the main body are straight and properly aligned especially the upper most pin Inspect CN255 on the wiring harness ensure that all the wires are properly attached to the connector Reseat CN255 to the main body D0 E ONO Solution ID TAUS0624151EN Solution Usage 1 Description Unable to make changes on the display panel Solution CAUSE Failed PRMB parameter memory board SOLUTION Replace the PRMB p n 56AA 9120 Solution ID TAUS0624241EN Solution Usage 1 Description PZ109 unable to select three hole punching after installing the punch unit
228. on Usage 3 Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 65 7155 Description When scanning from the platen the optics slams to the exit side Solution CAUSE Home position sensor PS61 information is not being interpreted by the SCDB SOLUTION Reseat SCDB connections or replace the SCDB p n 56AA 9090 Note The scanner driver board is interchangeable with the 7165 SCDB Solution ID TAUS0619299EN Solution Usage 3 Description The LCD touchscreen is dim and can not be adjusted in the Key Operator Mode using the contrast panel adjustment Solution CAUSE The LCD indication board has failed SOLUTION Reseat all LCD connectors and replace the indication board if needed p n 55VA87540 Solution ID TAUS0619775EN Solution Usage 3 Description Intermittent SC46 91 usually during large print jobs Solution CAUSE The standard 64MB of memory is not enough for this environment SOLUTION Increase the memory The standard memory of the main body E RDH is 64MB There is one additional slot for memory which can be expanded to a maximum of 320MB Additional memory is installed on the image CB located at the rear of the unit Note Available Konica memory ITEM ITEM DIMM 950631 MU 401 64MB 950632 MU 402 128MB Solution ID TAUS0619962EN Solution Usage 3 Description When using front or back blank covers or blank copy insert modes the software counter is not incrementing the count for the ins
229. on contribution by Chuck Tripp Production Print SSD Solution ID TAUS0622424EN Solution Usage 5 Description J73 01 at power up or intermittently during operation Solution CAUSE Broken wire leading to PS706 main paper tray exit SOLUTION To check the state of PS706 perform the following 1 Access the 47 multimode power the copier OFF ON while simultaneously holding the 4 and the 7 keys input code 76 press P 05 P 2 The display panel should read L 3 If the display panel reads H remove the connector from PS706 and CN11 from the FNCB and ohm the wiring from CN11 1 CN11 4 and CN11 7 to PS706 4 lf necessary replace the wiring harness with the modified FNS Wiring 1 p n 13QE90013F and Wiring p n 15JKN12500 whichare designed to prevent breakage Note Wiring harness change affects all finishers of the listed models Please refer to attached Bulletin Number 5700 for the affected finishers FN 6 FN 9 FN 10 FN 112 FN 120 FN 121 FS 110F FS 115 FS 210 FS 215 FS 513 FS 606 PK 2 Cover Inserter B To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0619908EN Solution Usage 3 Description FN 9 FN 120 FS 110 FS 115 FS 215 intermittent J72 29 during operation or shortly after the last page of a non staple job exits the finisher Solution CAUSE When SD704 paper exi
230. ons are included with the kit Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0623637EN Solution Usage 1 Description After the completion of warm up the machine immediately enters the power save mode Solution CAUSE The PRDB failed SOLUTION Replace the PRDB p n 56AA 9021 Solution ID TAUS0623677EN Solution Usage 1 Description PZ109 hole punch availability Solution A 2 hole and 3 hole punch system is selectable Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 102 7155 Solution ID TAUS0623960EN Solution Usage 1 Description PZ109 part number for the A Kit referenced on page one 1 of the installation procedure Solution PZ108 A Kit PCUA 950568 Solution ID TAUS0624066EN Solution Usage 1 Description FS110 copies are being ejected onto the floor as they exit the finisher rather than stacking in the paper exit tray Solution CAUSE The finisher paper exit motor M707 has failed which is inhibiting the motor from entering the low speed mode while exiting the copies to the paper exit tray SOLUTION Replace the finisher exit motor p n 56AA80081 SPECIAL NOTE Solution provided by Johnny Phillips STUARTS INC Eldorado Soluti
231. op to communicate with the main body LPT3 is used for the update procedure as viewed in the ISWTrns utility communication setup The PCMCIA to Parallel converter can be purchased either locally or on the Internet The cost can range anywhere from 95 00 to 165 00 The most widely used card is the Quatech SPP 100 Notes 1 Konica Minolta does not support the PCMCIA parallel adapter or make any recommendation as to the purchase 2 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0626011EN Solution Usage 0 Description Interchangeability with the 7165 hard drive Solution Even though the HD105 is used in both the 7165 and 7155 it is not interchangeable between models Solution ID TAUS0626225EN Solution Usage 0 Description Store to hard drive is grayed out under the image store delete button with HD105 installed and software dipswitch 2 0 set to 1 Solution CAUSE The HD105 is not enabled SOLUTION Enable the store to HD105 feature by performing the following procedure 1 Access the 25 mode hold down the 2 and 5 keys at power up or turn the main switch ON and then wait for the Ready to Copy message 2 Hold the P button down until the message Enter 4 digit Password To Change is displayed
232. or PS42 paper reverse sensor Solution ID TAUS0628119EN Solution Usage 1 Description How to disable automatic centering correction Solution To disable automatic centering perform the following 1 Power the copier OFF Access the 25 mode power the copier ON while pressing the 2 and 5 keys Touch 1 Software SW setting on the touchscreen Use the arrow keys to scroll to dipswitch 12 3 Touch ON 1 which will disable the automatic centering feature Power the copier OFF ON to exit the 25 mode DOT eO Solution ID TAUS0628158EN Solution Usage 1 Description DF316 constant PLEASE LOAD PAPER IN THE RADF message Solution CAUSE The front locking part has broken and has fallen down into the RADF blocking PS311 ADF open close SOLUTION Open the DF316 open shut cover p n 13QA41010 and inspect the front locking part If this part is broken remove the front cover p n 13QA12010 and inspect PS311 for any debris blocking the actuation of PS311 Replace the front locking part p n 13QA41090 as necessary Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 108 7155 Solution ID TAUS0628415EN Solution Usage 1 Description Does the 7155 IP511 use LDAP Lightweight Directory Access Protocol Solution LDAP is supported with the 7155 IP511 when using Pagescope address book Trademark ownership information Solution ID TAUS0628475EN Solution Usage 1 Description FS210M can the
233. or on both ends to the service port of thecontroller and a serial port of a laptop or PC running Microsoft Windows 2 Run Hyper Terminal with a setting of 9600 1 stop bit no parity and no flow control Note To view the above link Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 3 Once Hyper Terminal is started power ON the printer 4 Once the memory test screen starts press k and then a 5 The system should start to boot to DOS Press Enter when asked for Date and Time 6 At the DOS prompt type d Recovery The controller will initiate a batch file that reloads system code This process will take approximately 3 4 minutes 7 Once writing is complete a message Recovery Done will display in the Terminal Session Power OFF the machine and remove the serial cable The system can now be initialized 8 If the system image is older than current system code updated system code can now be installed once the printer has initialized completely The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Notes a The recommended file to use when performing a recovery of the system software is the Recovery bat file However there are three recovery files on the D
234. order form located within MyKonicaMinolta com 1 Login to MKM com 2 Select the Service tab 3 Select Warranty Repair amp amp Special Programs menu at left side of screen 4 Click on Warranty Services amp amp Technical FOC Programs in center of screen 5 Select NVRAM BRU Replacement Program Updates Status Call Logistics at 201 934 5339 Notes a Refer to the attached RA formand Bulletin Number 5783 for more detail The bulletin may be a bit out of date concerning actual ordering procedures and applicable models b To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Clinton Marquardt ESS SSD and Cesar Jimenez and Ed Bellone Production Print SSD Solution ID TAUS0656768EN Solution Usage 49 Description What Konica Minolta printer drivers will come bundled with Microsoft Windows Vista and what is the release schedule for Vista compatible drivers Solution Please refer to the Windows Vista Hardware Compatibility List for Printers amp amp Scanners For EFI legacy products that will not receive a Vista specific driver refer to the following statement The previous drivers System 5 5e 8 8e will not work on 64 bit Vista However these drivers will work on the 32 bit version of Windows Vista with minor issues Known issue Borders and fram
235. orrect operation lock up J72 30 with letter sized originals only Solution CAUSE Worn Stacker conveyance rollers SOLUTION Please replace the stacker conveyance rollers p n 13QE45310 SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0800363EN Solution Usage 0 Description The operation panel locks up upon exiting power saver mode Solution CAUSE The NVRAM has failed SOLUTION Please contact the SSD Hotline for instructions on how to acquire areplacement NVRAM SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0703354EN Solution Usage Description No power Solution CAUSE CN138 on the Image Board has poor solder joints or has broken off atthe surface mount contact points of the Image Board SOLUTION Replace the Image control board p n 56AA 9012 SPECIAL NOTE Solution contribution by Gerald Koehl Braden Business Systems Solution ID TAUS0703563EN Solution Usage Description FS 210 finisher jamand the finisherside guides are not operating correctly Solution CAUSE Failed Finisher Relay Board SOLUTION Replace the Finisher Relay Board p n 13QJ 9326 SPECIAL NOTE Solution provided by Don Radder Eastern Copy Products Solution ID TAUS0703599EN Solution Usage Description DF 316 intermittent J62 03 codes Approximately every 2 20 copies the machine will jam Solution CAUSE The Transport Resist Driving Gear has fail
236. ose cover onto a DF316 are not available as individual pieces SOLUTION When replacing the open close cover order the entire open close cover assembly p n 13QA 4110 which consists of the cover itself and all the interior rollers shafts gears and guide plate Solution ID TAUS0616843EN Solution Usage 5 Description Memory specifications 7155 Solution The standard memory of the main body E RDH is 64MB There is one additional slot for memory which can be expanded to a maximum of 320MB Additional memory is installed on the image CB located at the rear of the unit Notes 1 Available Konica memory ITEM ITEM DIMM 950631 MU 401 64MB 950632 MU 402 128MB 950588 MU 303 256MB Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 54 7155 2 Other 256MB memory DIMM that can be used are as follows The recommended 256MB DIMM is as follows a Century Microelectronics Inc PC133 256MB NON ECC DTV6E8 CL3 Hitachi http www century micro com URL http Awww century micro com b Melco Inc PC133 256MB NON ECC VS133 256M Toshiba http Awww melcoinc com english index html URL http Awww melcoinc com english index htm SPECIFICATIONS 1 256MB 64bitx32M composition 16Mword x 8bit synchronous DRAM x 16 serial EPROM Clock frequency CL 2 80 MHz and more 168 pin DIMM a gold terminal 2 Banks on each SDRAM Device BA1 BAO 4 Banks 3 Row Addresses RAO RA11 4 Column Addres
237. ote SC32 02 indicates an ADU problem The error code only happens when in the single side copy mode SOLUTION Replace the ADU board p n 56EA 9040 Solution ID TAUS0626909EN Solution Usage 5 Description Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 32 Warm up wrong display incorrect operation lock up Intermittent SC49 01 and or SC49 03 Solution CAUSE A failed printer control board in the main body SOLUTION Replace the printer CB p n 56AA 9021 Note Normally these codes indicate failed memory installed in the IP 511 a failed IP 511 printer board or the IP 511 startup code is below 6 2 0 Only replace the printer control board in the main body as a last resort Solution ID TAUS0624953EN Solution Usage 4 Description No power except that the timer light is blinking Solution CAUSE A problem with thefirmware SOLUTION Shut down the MFP When power is reapplied theLCDwill be blank and the Timer light will be blinking Even though the LCD is blank start the Image program download Note As soon as the program starts downloading the Energy Saver light will start blinking This indicates the download has started It may take up to 1 minute for the progress bar to start moving Once the download is complete theMFP will immediately and automatically showa normal LCD Do not abort the process Solution ID TAUS0700709EN Solution Usage 4 Description J93 01 when duplexing S
238. ots on copy Solution CAUSE Paper dust particles collect in the dead space of the developer path and spew onto copies due to vibration caused by removing installing the drum carriage SOLUTION After removing installing the drum carriage or when the copies have random black spots perform the following 1 Power the copier OFF Access the 36 mode power the copier ON while pressing the 3 and 6 keys Touch 1 Process adjustment on the touchscreen Touch 2 Drum peculiarity adjustment on the touchscreen Touch 10 Cartridge set mode on the touchscreen Touch START on the touchscreen The cartridge set mode procedure will take approximately two 2 minutes to complete its cycle Touch COPY SCREEN on the touchscreen The copy screen will be displayed with a pre selected print quantity of ten 10 Select a tray containing wide paper 11x17 or 8 5x11 in the direction of the drum shaft 8 Press the START key ten 10 blank prints will be output from the selected tray 9 Inspect the sample prints for random black spots If the random black spots still appear press the C button while pressing the P button to return to the cartridge set mode and repeat step 6 through 9 10 Power the copier OFF ON to exit the 36 mode NOOR Solution ID TAUS0618625EN Solution Usage 1 Description How to program the All Image Area mode as a default at power up Solution To program the All Image Area mode as default perform th
239. paper size adjustment had not been performed SOLUTION To adjust the paper sizes for the IP110 perform the following 1 Access the 36 mode power the copier OFF ON while simultaneously holding the 3 and the 6 keys Select 6 Finisher adjustment Select 3 Cover sheet tray size adj Cover sheet tray size adj upper tray will be displayed Place an 8 5x11R paper in the upper tray and press START Complete will be displayed Press NEXT Place an 8 5x11R paper in the lower tray and press START Complete will be displayed 10 Press RETURN 11 Power the copier OFF ON ONHNAARWL Solution ID TAUS0648843EN Solution Usage 1 Description Toner spilling in the copier After a developer change machine works properly for 30 000 to 40 000 copies then dumps again Solution CAUSE The developer is becoming damaged from continuing to run the copier after an out of toner condition The copier can run 3 000 copies after each time the door is opened and closed The developer is damaged if toner is not replaced after the first out of toner indication SOLUTION Replace the developer Note Setting DIPSW1 bits 0 7 to OFF in the 25 service mode limits the copier to 1 500 copies instead of 3 000 by default when an out of toner condition is detected Solution ID TAUS0648968EN Solution Usage 1 Description SC29 01 every five to ten copies Solution CAUSE Toner on the TCSB Toner Control Sensor Board SOLUTION C
240. partition D Recovery bat Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 7155 Controller no or slow print scan failure garbled data lockup D VER60O0 install bat same as recovery bat D VER570 Install bat b If the recovery does not complete from the Recovery bat file then change directories and run the VER57O install bat file This will install version 5 5 1 system software not version 5 7 0 Once 5 5 1 is loaded and initializes correctly install version 6 0 0 system software and any related patches c If any of the processes do not take place check the contents of the D drive by performing a dir command If the contents do not list D Recovery bat D VER600 install bat and D VER570 Install bat then the D partition has not been installed correctly The drive must be sent back to test lab for recovery Solution ID TAUS0627513EN Solution Usage 0 Description When browsing the web utilities with Microsoft Internet Explorer the page is in Japanese Solution PROBABLE CAUSES 1 A glitch in the cache may be causing a refresh problem Delete all cache files and clear the history Simply right click on the IE desktop icon and select Internet Properties Click on Delete Files Clear Delete History Delete Cookies optional then OK Note To viewthe abovePDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe
241. placement as a government service account GSA machine Since this special serial number designation is out of the normal range of serial numbers used on standard production machines the main CB does not recognize the KE designation SOLUTION Input the standard 7155 designation of EE Solution ID TAUS0628125EN Solution Usage 2 Description How to reset memory parameter board Solution CAUTION The following steps must be followed exactly in order to confirm a factory reset has been completed To reset the Memory Parameter Board perform the following 1 Access the 25 mode 2 Select option 8 Serial Number 3 Enter correct serial number of the machine 4 Select option 1 and change dipswitch 31 bit O to 0 OFF 5 Exit the 25 mode Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 84 7155 6 Access the 47 mode 7 Perform factory reset a Enter 92 and press Start wait for display to read FIN b Enter 96 and press Start wait for display to read FIN c Enter 93 and press Start wait for display to read FIN Notes If display does not read FIN after any step the reset will not be completed If FIN is not displayed proceed to steps 7 through 10 If FIN is displayed enter 94 and press Start Compare all default dipswitch settings to service manual to ensure the reset has completed successfully If all settings are correct skip to step 11 otherwise proceed to step 7 8 Exit the 47 mode 9
242. played and then press ON Note SW22 00 must be on to enable the TCP IP address setting for theinternal NIC 6 Access the Key Operator Mode by pressing the HELP key then touching KEY OPERATOR MODE from the touchscreen 7 At the Key Operator screen touch the down arrow which is located at the bottom left corner of the touchscreen then touch 1 System Initial Setting 8 Select 3 TCP IP address Setting 9 Enter the TCP IP address Subnet Mask Gateway and press OK SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0627763EN Solution Usage 3 Description Vellum paper specifications Solution Vellum paper is outside of the special paper specifications of the machine therefore specific paper specification can not be provided The paper may run though the machine however Konica Minolta does not support a particular brand of vellum paper Note Vellum paper has tendencies to hold a static charge causing the paper to have transfer problems with possible premature wearing of the drum This paper in some cases is coated and could possibly lead to premature wearing of the fuser rollers or leave marks on the copies Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 18 7155 Miscellaneous Solution ID TAUS0622167EN Solution Usage 2 Description Tab printing availability Solution The most recent system software allows for tab printing functionality The latest version f
243. port by clicking on Download MSDS Drivers Firmware and more The Windows Vista Compatibility Legend can be viewed at http kmbs konicaminolta us content support vistasupport html Note Refer to the attached document for a list of Konica Minolta printer drivers that come bundled with Microsoft Windows Vista To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0616012EN Solution Usage 1 Description How to change or delete a programmed user in conjunction with the Scan to E mail HDD or FTP features Solution To change or delete a previously programmed user in conjunction with the Scan to E mail HDD or FTP features perform the following 1 Press the HELP key 2 Press KEY OPERATOR MODE as indicated on the touchscreen Press the DOWN arrow one time Select 19 Scan transmission setting Select E Mail HDD or FTP on the touchscreen Select CHANGE to change the address or select DELETE to delete the address Press OK and then RETURN to return to normal operating mode NOOR WO Solution ID TAUS0634392EN Solution Usage 1 Description Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 19 7155 Miscellaneous How to clear a fuser service code SC 34 xx SC 35 xx SC 36 xx Solution Using the 25 mode softswitch 3 bit 1 must be changed bac
244. posure lamp during initialization If the lamp does not light check for an open F1 fuse on the L1 inverter board located on the scanner frame If the fuse is open replace it with a fuse of the same rating If the fuse is not open carefully inspect the exposure lamp for any damage or discoloration which would indicate a defective lamp If the lamp is suspected it should be replaced p n 56AA83010 for 7155 7165 Di551 Di650 or p n 4024 2084 01 for 7255 7272 Di5510 Di7210 3 A poor connection exists between the A D converter board wiring harness connectors Note Intermittently half of the page from front to rear may have background Reseat the connector which plugs directly into the A D converter board and the IMCB Solution ID TAUS0649481EN Solution Usage 2 Description SC53 01 at start up Solution CAUSE SL2 web solenoid was not advancing the web properly causing a build up on the cleaning web This build up can prevent M4 Fixing Motor from turning properly SOLUTION Check the position and operation of SL2 Test the solenoid in the 47 service mode code 045 multi mode 4 If the solenoid does not function every time the test is run replace SL2 Solution ID TAUS0624977EN Solution Usage 1 Description DF 312 DF 322 EDH 4 EDH 7 SC46 12 error code Code may be intermittent Solution PROBABLE CAUSES 1 Scanning is attempted with no original on the platen glass This might be corrected by upgrading the firmware Place an or
245. products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0618887EN Solution Usage 11 Description FS110 the staples are buckling poorly aligned or crimping incorrectly Solution CAUSE Moving either of the stapler units or clincher units manually has aligned the driving timing belt beyond the resetting capabilities of the stapler positioning jig and prevents these units from being adjusted correctly SOLUTION Perform the procedure outlined in the FS110 210 Technical Bulletin 2 for improper stapling of the staples Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0619976EN Solution Usage 11 Description Can the hard drive HD105 be recovered or reformatted if it fails Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 47 7155 Solution There is no way to recover or reformat the HD105 Item 950556 Replacement of the hard drive is necessary Note On the HD105 not only the standard format Microsoft Windows FAT32 but data such as watermark and fixed form stamp etc must be formatted However only the manufacturer can format the data and formatting of HD105 in field is
246. products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution provided by Larry Wing Jr KMBS ATLANTA Trademark ownership information Solution ID TAUS0625887EN Solution Usage 4 Description Loss of density in the front to rear direction approximately 43mm from the trail edge of halftone and photo images Also text may be thickened and blurred when compared to the same text at the lead edge of the copy Solution CAUSE The T S corona unit is not seated properly at the rear and allows too much of a gap between the drum and copy paper during the transfer process The trail edge slaps against the drum surface when released from the registration rollers and disrupts the image during transfer SOLUTION Check and adjust the rear of the T S corona as follows 1 Open the front door lower the ADU locking lever and pull the conveyance unit out of the engine 2 Turn the main power switch OFF 3 Loosen the 2 mounting screws and remove the T S corona 4 Hold down Item A in the illustration and raise the ADU locking lever to raise the conveyance unit 5 Place a scale as indicated in the illustrations and measure the height of the T S power contact mounting plate Item B 6 As indicated in the illustration form the power contact mounting plate so that it is 1 0mm to 2 0mm higher than the measurement taken in step 5 Notes a Do not over compensate the bearing p n 26NA17280 can disengag
247. ption PI110 unable to staple or fold Solution CAUSE The paper trays are not adjusted SOLUTION To adjust the paper trays perform the following 1 Access the 36 mode power the machine ON while holding down on the 3 and 6 keys Touch the 6 Finisher Adjustment key on the screen Touch the 3 Cover Sheet Tray Size adjustment on the screen Set the cover sheet tray upper lower to 8 5x11R paper size Touch the Start key on the screen When adjustment is completed the following message is indicated Cover sheet tray size adj COMPLETE Power the machine OFF ON to exit the 36 mode NOR WI Solution ID TAUS0619012EN Solution Usage 5 Description PLEASE INSERT TRAY message and the paper trays indicate SPECIAL Solution CAUSE Paper has fallen behind one of the paper trays SOLUTION Carefully inspect for torn paper behind the paper trays and also in both male and female connectors on each tray Itis very difficult to see the torn paper inside the connector SPECIAL NOTE Solution provided by Ish Prieto TML ENTERPRISES INC Solution ID TAUS0619450EN Solution Usage 5 Description Intermittent J31 01 Solution CAUSE Paper stops at the 2nd resist roller SOLUTION Check the conveyance motor M5 operation in diagnostics 47 mode output code 083 If the motor does not start spin the fly wheel with your finger Replace M5 p n 56AA80070 as necessary Solution ID TAUS0619555EN Solution Usage 5 Desc
248. r CN218 on the PRCB are straight and properly aligned Inspect CN218 on the wiring harness ensure that all the wires are properly attached to the connector Reseat CN218 to the PRCB DPPN Solution ID TAUS0629318EN Solution Usage 1 Description FS210 not recognized by the copier Solution CAUSE Poorly seated finisher interface harness CN218 on the PRCB which results in loss of communication between the finisher CB and PRCB SOLUTION To check the finisher interface harness connection perform the following 1 Power the copier OFF Remove the rear cover from the main body Remove CN218 from the PRCB Ensure that all pins for CN218 on the PRCB are straight and properly aligned Inspect CN218 on the wiring harness ensure that all the wires are properly attached to the connector Reseat CN218 to the PRCB Dapy Solution ID TAUS0629354EN Solution Usage 1 Description Is there a part number for the Fan attached to the DCPS 1 Solution There is not a separate part number for the Fan attached to the DCPS 1 Solution ID TAUS0630196EN Solution Usage 1 Description How to enable two counts on the total counter for 11x17 paper Solution To enable two counts on total counter for 11x17 perform the following 1 Access the 25 mode power the machine ON while down on the 2 and 5 keys Select 1 Software DIP SW Select DIP SW 4 using the up down arrows at the left Select bit 7 using the up down arrows on the right S
249. r OFF ON to exit the 25 mode NED OT 0 N Solution ID TAUS0626486EN Solution Usage 2 Description EKC count data shows an account of 1001 This account does not increment when a print job is sent Solution The ECM user 1001 is used to capture invalid ECM print jobs from users that do not have a valid ECM password to print If software dipswitch 23 1 is set to 0 OFF the invalid job will print and this is recorded in 1001 If software dipswitch 23 1 is set to 1 ON the print jobs sent with an invalid number will vanish and not be printed Solution ID TAUS0626793EN Solution Usage 2 Description DF316 image is shifted approximately 1 5 inches in the lead to trail direction and performing the RADF restart timing has no effect Solution CAUSE PS305 original registration which is located on guide plate A is contaminated with paper dust SOLUTION Clean PS305 p n 13QA85510 with a blower brush or canned air To access the sensor open the RADF top cover swing the black paper feed guide plate up and to the right The sensor is located on guide plate A to the left of driven roller A Solution ID TAUS0627876EN Solution Usage 2 Description MAIN BODY PLEASE INPUT NUMBER RIGHTLY message when attempting to enter the main body serial number using the 25 mode 8 M C serial number setting on the touchscreen Solution CAUSE The KE designation within the serial number identifies the machine as a unit specifically manufactured for
250. r the copier ON Touch SPECIAL ORIGINAL on the touchscreen Touch AUTO on the touchscreen Touch the P key Using the numeric keypad enter the desired density shift 0 5 The default value is 3 Touch OK on the touchscreen two 2 times to return to the normal mode DPPN Solution ID TAUS0620540EN Solution Usage 1 Description F23 2 at power up Solution CAUSE A loose connector at M3 developer drive SOLUTION To check M3 perform the following 1 Access the 47 mode power the machine ON while holding down on the 4 and 7 keys output code 50 2 Check that M3 is ON 3 If M3 does not come ON reseat the connector at M3 4 Power the machine OFF ON to exit the 47 mode Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 98 7155 Solution ID TAUS0620717EN Solution Usage 1 Description Tray 1 indicates F4 size Solution CAUSE Size detection DipSW settings are incorrect SOLUTION Change DipSW 13 0 1 for inch Note DipSW 13 1 1 13 2 0 13 5 0 13 6 0 Solution ID TAUS0620733EN Solution Usage 1 Description DF316 display message continuously changing from PLEASE LOAD 8 5x11 and PLEASE LOAD 11x17 paper sizes The operation panel also appears to be locked up when 8 5x11 paper is placed in the feed tray Solution CAUSE The lighting above the DF316 is adversely affecting the operation of PS306 original detect photosensor which is used to detect 11x17 originals
251. rce of the failure by 1 Checking PS36 and PS44 2 Checking 2nd Conveyance Section 3 Checking all clutches bearings and rollers 4 Replacing Printer Board p n 56AA 9021 and ADU Board p n 56EA 9042 if needed 5 Flashing the copier with current firmware Solution ID TAUS0700318EN Solution Usage Description J92 03and unable to find any jammed paper Solution CAUSE PS45 reversal sensor is reading paper due topaper duston thereflector pad or the sensor has failed SOLUTION Access the 47 mode input code80 P 01 P IfPS45 readsLOW the sensor is working If the signal remainsHIGH locate the sensor lower section of the ADU handle 13 and verify that thereis no jammed paper Clean the reflector pad Ifstill unable to change thesignal state of PS45 remove the ADUDB cover powerOFF the machine both switches and reseat all the associated connectors and their wires on the ADUDB Power the machine ON and in the47 mode code 80 P 01 P see if the reading is now LOW If not replace PS45 p n 08AA85510 Solution ID TAUS0700706EN Solution Usage Description Blur 45 50mm from leading edge of prints copies Solution CAUSE The printer drum clock adjustment is incorrect causing a mismatch of speed between the paper and the image on the drum SOLUTION Perform the printer drum clock adjustment as outlined in the service manual under timing adjustments Solution ID TAUS0700975EN Solution Usage Description J92 1 when duplex
252. rd for Di551 Di650 p n 4024 2057 01 for 7155 7165 p n 56AA 901 7 Re flash the machine SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 36 Warm up wrong display incorrect operation lock up Solution ID TAUS0625207EN Solution Usage 0 Description SC46 99 When the front door is opened closed the code goes awaybutwill reoccur Solution CAUSE This code is generated if the EDH memory module is not functioning or not connected properly SOLUTION Try removing the optional memory and reseating it This usually resolves the problem If this fails to correct the issue try removing the optional memory completely If the code still will not clear the ICB has failed and should be replaced Image Control Board p n 4396 1278 01 for 7255 7272 Di5510 Di7210 p n 56AA 9012 for 7155 7165 p n 4024 2057 01 for Di551 Di650 Solution ID TAUS0629420EN Solution Usage 0 Description Scanner unit is slamming against the left side of the machine frame when copying from the platen Solution CAUSE Failed SCB scanner control board SOLUTION Replace the SCB p n 56AA 9091 Solution ID TAUS0641737EN Solution Usage 0 Description This device does not support scanning function error message when retrieving address book from MFP Controller Solution CAUSE The engine address book was trying to download via thecontroller network port SOLUTION
253. re exactly what you are expecting The CRC algorithm used in SFV files allows you to see if the file you have has been changed even a single byte since the SFV file was created What is an MD5 MD5 did not exist until somewhat recently as md5sum is a popular UNIX format similar to SFV and UNIX does not use file extensions the way Microsoft Windows based systems do MD5 uses the md5 algorithm to computechecksums rather than the CRC 32method used by SFV The md5 algorithm is almost as fast as CRC 32 but it is much more accurate at detecting changes in files Some key features of HkSFV Easy installation and automatic uninstallation leaves no trace in the registry even goes one step further than most programs and restores previous file associations when you remove it One click creation and checking of SFVs and MD5s Flawless amp amp smooth upgrading to new versions simply install the new version Automatic association with SFV files and an option to fix file association when other programs steal it Handles SFV and MD5 files from any other program invisibly including files created on NIX Database cache of previously checked files Batch SFV and MD5 checking queue up and check many SFVs and MD5s in one pass specify a directory and check all the SFVs and MD5s in that directory including subdirectories if you want Automatically find renamed files while checking SFV or MD5 files Enqueue SFVs or MD5s during file verification Recursiv
254. re flashed with firmware SOLUTION To flash the image processing board perform the following 1 With the 7155 powered OFF connect laptop PC to the ISW connector 2 Power ON the 7155 timer LED flashing 3 Send the Image files while the machine is ON and the timer LED is flashing Then follow the text instructions on the display Solution ID TAUS0628760EN Solution Usage 4 Description PK120 J72 43 when punching Solution CAUSE The PK sensors require a sensitivity adjustment SOLUTION To adjust the PK sensors perform the following 1 Open the front door of the finisher and turn the power ON 2 Remove the PK control board cover 1 screw 3 On the board there are 5 VRs and 5 corresponding LEDs 4 For each sensor turn the VR clockwise until the corresponding LED goes out Then turn the VR counterclockwise slowly until the LED lights and continue counterclockwise one more graduation after the LED lights Perform this procedure for all 5 sensors Solution ID TAUS0601973EN Solution Usage 3 Description PK110 punch unit not recognized after installation Solution CAUSE The punch unit isolation software dipswitch is ON SOLUTION Turn OFF the punch unit isolation software dipswitch To turn OFF the punch unit isolation software dipswitch perform the following 1 Access the 25 mode power the copier ON while pressing the 2 and 5 keys 2 Select software SW setting 3 Using the up down arrows scroll to address 19 5
255. re from being performed using the original stapler position jig p n 129XJG011 Solution CAUSE The staple position jig is not compatible with the redesign specifications for the staple cartridge SOLUTION Perform the stapler vertical positioning adjustment procedure using the original style staple cartridge from a FS110 210 finisher or use the modified stapler position jig p n 13QEJG010 Notes 1 Finisher stapler vertical positioning adjustment URL http techweb konicabt com tpm media FS_Cartridge pdf procedure 2 To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0639977EN Solution Usage 1 Description FS210 staple cartridge redesign prevents the stapler vertical positioning adjustment procedure from being performed using the original stapler position jig p n 129XJG011 Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 113 7155 Solution CAUSE The staple position jig is not compatible with the redesign specifications for the staple cartridge SOLUTION Perform the stapler vertical positioning adjustment procedure using the original style staple cartridge from the FS110 FS210 finisher or use the modified stapler position jig p n 13QEJG010 Notes 1
256. red and E mailed at the same time Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 142 7155 Solution ID TAUS0629416EN Solution Usage 0 Description PK120A 3 Hole punch is being displayed instead of 2 Hole punch in the OUTPUT APPLI mode Solution CAUSE Incorrect DIP SW setting SOLUTION For 2 Hole punch to be displayed set both DIP SW 22 1 and 22 2 to 0 Solution ID TAUS0629522EN Solution Usage 0 Description How does Konica Minolta prevent security breaches or loss of classified documentation on this model Solution The security technique found in the Security Statement is consistent throughout Konica Minolta s digital product line to prevent unauthorized use of stored data Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0630227EN Solution Usage 0 Description How to scan to FTP anonymously Solution Preliminary Note To utilize Scan to FTP the IP511 must be connected to a network and have a dedicated local FTP server attached To configure Scan to FTP perform the following 1 From the main body operation panel access the PRINTER mode using the MODE key located above the CHECK and HELP keys On the LCD touch screen using the arrow
257. ree from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0620714EN Solution Usage 0 Description FS110 part number for stacker entrance motor M713 which is not listed in the FS110 210 part manual Solution Stacker entrance motor p n 12WM80030 Solution ID TAUS0620834EN Solution Usage 0 Description The developer agitating shaft is not listed in the parts manual Solution The developer agitator shaft is not available as a separate item A new style developing unit p n 56AA 3002 should be ordered This new style developing unit has a reinforced agitating shaft Solution ID TAUS0620942EN Solution Usage 0 Description PZ108 J72 63 Solution CAUSE The jam release spring tension is not strong enough SOLUTION Increase the spring tension on the jam release springs p n 13NQ45330 and p n 13NQ45340 Solution ID TAUS0621036EN Solution Usage 0 Description LT402 correct paper sizes not available in 25 mode Solution CAUSE The destination software dipswitches are incorrectly set SOLUTION To program the machine for inch size paper perform the following 1 Power the copier OFF 2 Access the 25 mode power the copier ON while pressing the 2 and 5 keys 3 Touch 1 Software SW setting on the touchscreen 4 Touch the left up arrow three 3 times 5 Verify that 4
258. ress the START key All active accounts will be printed 14 To return to normal operation press the P and C keys together and then touch RETURN two 2 times Solution ID TAUS0619777EN Solution Usage 2 Description Will the 7155 function without a finisher installed Solution The 7155 will function properly without a finisher installed but requires a paper exit tray The paper exit tray comes in two pieces paper exit tray 1 p n 40AA12121 and paper exit tray 2 p n 40AA12130 Solution ID TAUS0619806EN Solution Usage 2 Description Intermittent SC49 03 when scanning to E mail Solution PROBABLE CAUSES 1 The NIC firmware is corrupted and or outdated Note The NIC firmware can be downloaded from the Konica FTP site URL ftp kbtdigital kx15 ftp konicabt com Reset the NIC to factory settings and upgrade to the latest level firmware version To reset the IP511 NIC to factory settings perform the following a Power down the IP unit and remove the small rear IP511 cover b Set jumper OP2 to the lower 2 pins bottom and middle for factory initialization c Power the IP unit ON and leave it on for five minutes d Power down the IP unit and reset jumper OP2 to the upper 2 pins upper and middle e Install the rear cover f The card should now be initialized and should print a status page once both the IP unit and the printer have come to a ready state Note To view the above PDF Acrobat Reader must be installed Acrobat R
259. rint SSD Solution ID TAUS0802427EN Solution Usage Description J72 29 intermittently Solution CAUSE Finisher wiring harness failure to PS706 SOLUTION Replace the wiring harness with the modified FNS Wiring 1 p n 13QE90013F and Wiring p n 15JKN12500 whichare designed to prevent breakage Note Wiring harness change affects all finishers of the listed models Please refer to attached Bulletin Number 5700 for the affected finishers FN 6 FN 9 FN 10 FN 112 FN 120 FN 121 FS 110F FS 115 FS 210 FS 215 FS 513 FS 606 PK 2 Cover Inserter B To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0802714EN Solution Usage Description J11 02 when copying from Tray 1 Solution Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 28 Paper Conveyance jams no feed folding tearing skewing curling CAUSE The printer Regist Loop adjustmentsetting SOLUTION Vary the printer Regist Loop adjustmentbetween1 and5 1 Enter the 36 mode 2 Select 5 for Printer Regist Loop Adj and vary the number between 1 to 5 for the best result SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc 29 June 2009 7155 S
260. ription DF316 J65 20 with intermittent area 14 and 15 jams Solution CAUSE PS308 original skew sensor rear is ON while in the idle state SOLUTION To check PS308 perform the following 1 Remove any paper or dust in paper path 2 Verify PS308 operation in the 47 multimode input code 060 P 12 P LOW should be displayed without paper and HIGH with paper 3 If the signal changes and does not go back to LOW check the paper path and or replace PS308 p n 13QA85510 Solution ID TAUS0620196EN Solution Usage 5 Description FS110 static buildup in the finisher is causing the copies to mis staple Solution CAUSE The old style neutralizing brush is installed SOLUTION Install the new style neutralizing brush p n 13NK50220 Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 56 7155 Solution ID TAUS0620385EN Solution Usage 5 Description When copying in repeat mode the image on the front side of the copies is cut off and when using repeat auto mode the images are all black Solution CAUSE Firmware bug SOLUTION Flash firmware to printer control version 36 and image control version 51 The file names are 7155 M36p exe and 7155 151p exe both are located on the Konica Web site in the EPROMs for high volume copiers section Solution ID TAUS0621548EN Solution Usage 5 Description Intermittent J17 01 Solution CAUSE Pressing spring p n 56AA46160 incorrectly installed in the bracket at P
261. ription How to send an E mail from the 7155 IP511 after setting up the E mail services on the IP511 internal NIC and creating an account on the E mail server Solution To Scan to E mail perform the following 1 Press the MODE key to select SCANNER SERVER 2 Press NETWORK 3 Press the desired recipients E mail address or create a new E mail address To create a new E mail address simply press Address manual input on the display screen Press Entry Name and input the name of the recipient Press E mail address and enter the E mail address of the recipient To make the new E mail account permanent press ENTRY and OK If the E mail address is not to be programmed simply press OK 4 Insert originals into the document feeder 5 Select either TIFF or PDF on the touchscreen as the file format to send 6 Press the START key to send the E mail Solution ID TAUS0616877EN Solution Usage 2 Description Site requirements 7155 Solution Site Requirements 20 and 30 Ampere Machines See also Konica Minolta Site Requirements Forms FO 9 and FO 10 which provide the site requirements to which customers must conform before having any Konica Minolta 20 or 30 ampere models installed Note To view the above PDFs Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark o
262. rogrammed addresses will be cleared Please backup the address data using PageScope Web Connection to backup the data before performing the Data Clear If NVRAM replacement is necessary please be aware that the meters may not be transferred and they might be reset to zero This is unrecoverable and the correct meters cannot be input 8020 CF2002 8031 CF3102 Codes C 3C00 through C 3C40 indicate a corrupt BRU Codes C 3C50 through C 3C90 indicates a problem with the PWB C board or the scanner to main body cable 8050 CF5001 bizhub PRO C500 The NVRAM for the C500 cannot be replaced in the field The only way to correct a corrupt NVRAM is to send the OACB NVRAM and PRCB into Konica Minolta to be reset Known defective NVRAM symptoms 1 Meters or default adjustment values are extremely high 2 Adjustments do not hold after powering the machine OFF ON Note On the Black and White machines verify that the NVRAM is bad by swapping a good NVRAM from another machine in the same product family This will save significant time and expense in getting back the machine in working condition bizhub 200 250 350 Common symptoms when NVRAM replacement may be necessary Machine not going to ready state Not printing to a host name with DHCP Not scanning to E mail On startup abort code 0x0000999a Abort code Ox00f00b00 Not printing Machine rebooting every few minutes Screen freezing in Konica Minolta logo Keep losing machine settings
263. roll to 16 4 Use the arrows on the right to scroll to 1 5 Press OFF 6 Power the machine OFF ON to return to normal operation Note If software dipswitch 16 1 is set to ON only one reserve job will be available Solution ID TAUS0624404EN Solution Usage 0 Description Updated Error Code list 7155 7165 Solution Updated Error Code list Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0624490EN Solution Usage 0 Description Scan to E mail is being received by E Fax Solution CAUSE E Fax will look for and receive all E mail scanned as a TIFF SOLUTION Send scan to E mail in PDF format Trademark ownership information Solution ID TAUS0624541EN Solution Usage 0 Description USB Port Can Not Open message when flashing the main body via the parallel port Solution CAUSE Flashing the main body using a USB setting is not supported with the 7155 SOLUTION Flash the 7155 from a parallel port Note The ISW tool s USB setting is used for models that have a USB port on the main body for flashing Solution ID TAUS0624601EN Solution Usage 0 Description How to change or delete remove a programmed E mail address Solution To change or delete remove a previously pro
264. s SOLUTION Replace the hard drive Item 950556 WARNING Always perform periodic backups of the hard drive data To backup the data perform one of the following a Use the Job Editor Use the Job Editor to back up jobs one by one into the end user s PC The Job Editor can store the image data in the PC but cannot restore the data to the hard drive So once the data is backed up the user manages and outputs the jobs on the PC b Use the PC Using a PC copy data stored in the hard drive After the HD105 is replaced connect the PC s IDE connector and copy the files from the PC OS d Other method Print out all the jobs After the hard drive is replaced register all the jobs again using the hard copies Notes 1 These are Fujitsu made hard drives Remove the main body rear cover A portion of the hard drive manufacturer label is visible If the letter F is seen it is the subject HD105 2 Affected HD105 serial numbers 3 It is recommended to destroy the failed HD105 physically on site if there is any confidential customer data that may be irretrievable Check with the Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 57 7155 customer to verify if any data is proprietary and sensitive The account may want the hard drive and in that case they will have to purchase a replacement from Konica If the decision is to destroy the hard drive physically remove the board and make cuts in around the metal cover that is hid
265. s Solutions U S A Inc June 2009 127 7155 Solution ID TAUS0622741EN Solution Usage 0 Description LT412 compatibility Solution There are two different LT412 products The current type can be installed on the 7155 7165 while the later version LT can be installed on the 7155 7165 and 7085 Notes 1 Serial Number cut in a Current type For use with 7155 7165 only is S N 13RF00251 and below b Later type For use with 7155 7165 and 7085 is S N 13RF00252 and above 2 Outer Carton Marking A Blue Dot attached at the right top corner of the Data Label indicates the Later type LT Cartons with no Blue Dot are to be considered as containing the Current type LT Solution ID TAUS0622783EN Solution Usage 0 Description Code 17 0 from the E mail alert system Solution CAUSE Right side cover is open SOLUTION Please close right side cover Solution ID TAUS0622785EN Solution Usage 0 Description Code 19 0 from the E mail alert system Solution CAUSE LCT door is open SOLUTION Please close LCT front door Solution ID TAUS0622787EN Solution Usage 0 Description Code 51 0 from the E mail alert system Solution CAUSE Front door is open SOLUTION Please close front door Solution ID TAUS0622789EN Solution Usage 0 Description Code 61 0 from the E mail alert system Solution CAUSE RADF cover is open SOLUTION Please close RADF cover Solution ID TAUS0622791EN Solution Usage 0 Description
266. s on the right scroll to and select NETWORK SETUP From NETWORK SETUP scroll to and select FTP SETUP Select FTP PORT NUMBER Set the PORT number to match that of the FTP server default is 21 Select FTP TIMEOUT Set the TIMEOUT as desired between 1 and 60 seconds the default is 15 Press CANCEL once Scroll to and select UPDATE NIC Note The UPDATE NIC selection will be unavailable grayed out if no changes were made to the FTP PORT NUMBER or TIMEOUT 10 Select YES 11 Enter the necessary NIC password The default is sysadm all lower case Note The LCD will display PRINTER INITIALIZING 12 After the printer initializes and READY TO PRINT is displayed again power OFF ON the main power switch SW1 located on the left rear corner of main body for at least 10 seconds 13 After the printer has come back to READY from the main body operation panel access the SCANNER SERVER mode using the MODE key located above the CHECK and HELP keys 14 On the LCD touch screen select SCAN TO NETWORK 15 Select FTP 16 Select ADDRESS MANUAL INPUT 17 Enter a PROFILE NAME this name can be any alphanumeric name up to 10 characters long This name will display in the TRANSMISSION OBJECT window 18 Enter the HOST ADDRESS this is the TCP IP address of the FTP host server For example with the following ftp URL ftp Username password FTP KONICABT COM communication with the host server FTP KONICABT COM is made via TCP IP therefor
267. s the following modes to be selected without the need to repeatedly turn the machine OFF ON Basic Screen 36 mode 25 mode Key Operator Mode 47 mode To access the Mode Changing Menu Select mode perform the following 1 Power the main switch ON and then wait for the Ready to Copy message 2 Hold the P button down until the message Enter 4 digit Password To Change is displayed Note The button must be held down for about 5 seconds before the message is displayed 3 Enter the password 9272 and press the Start Print button Note This is a fixed password and cannot be changed 4 Press the desired number key of the item to be set 1 Basic Screen 2 36 mode 3 25 mode 4 Key Operator Mode 5 47 mode 6 Exit 5 To return to the Mode Changing Menu Screen hold down the P button until Mode Changing Menu Screen reappears 6 When adjustment has been completed press the 1 Basic Screen button to return to the Basic Copy Screen 7 Power the machine OFF ON Solution ID TAUS0616866EN Solution Usage 2 Description How to print the system configuration page Solution To print the system configuration page perform the following 1 Press the MODE key to select PRINTER Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 72 7155 2 Press Test Print Menu on the LCD 3 Press Config Data and press OK 4 The system configuration page will be printed Solution ID TAUS0616875EN Solution Usage 2 Desc
268. screen select 2 Image adjustment From the Image adjustment screen select 1 Tray adjustment Select the tray to be adjusted by touching NEXT or Back Place the 210mm wide sheet of paper in the tray to be adjusted move the side guides so they touch the paper then insert the tray Touch Start on the touchscreen Complete will be indicated Select another tray to be adjusted if required and repeat steps 5 and 6 When adjustments are complete remove the 210mm sheet of paper touch PREVIOUS SCREEN and power the machine OFF ON ONOORW To adjust the bypass tray paper size perform the following 1 Access the 36 mode screen by powering the machine ON while pressing the 3 and 6 keys 2 From the 36 mode screen select 2 Image adjustment 3 From the Image adjustment screen select 1 Tray adjustment 4 Select BYPASS TRAY 1 by touching NEXT or BACK 5 Place an 8 5x11R paper in the bypass tray and move the side guides to contact the paper 6 Touch Start on the touchscreen Complete will be indicated 7 Select BYPASS TRAY 2 by touching NEXT or BACK 8 Place an 8 5x11 paper in the bypass tray and move the side guides to contact the paper 9 Touch Start on the touchscreen Complete will be indicated 10 Power copier OFF ON to return to normal copy mode Solution ID TAUS0619632EN Solution Usage 32 Description J32 02 during operation Solution CAUSE The paper exit drive gear has been excessively l
269. ses CA0 CA9 Trademark ownership information Solution ID TAUS0616848EN Solution Usage 5 Description How to program adjust auto shut off and auto low power modes Solution To program auto shut off and auto low power modes perform the following 1 Press the Help key and then Press Key Operator Mode on the touchscreen 2 Press the down arrow one time and select 12 Power save setting 3 Using the up down arrows select the desired settings for auto low power 5 min to 240 min and auto shut off OFF or 30 min to 240 min and press OK 4 Press Return on the touchscreen a couple of times to return to normal mode Solution ID TAUS0616865EN Solution Usage 5 Description How to program the ECM to recognize individual passwords of less than 8 digits Solution To program the ECM to recognize individual passwords of less than 8 digits perform the following 1 Press the HELP key 2 Press Key Operator Mode which is displayed on the touchscreen 3 Touch the down arrow which is located at the bottom left corner of the touchscreen once 4 Touch 13 Memory switch setting on the touchscreen 5 Touch the down arrow which is located at the bottom left corner of the touchscreen four 4 times 6 Touch the down arrow which is located on the right side of the touchscreen 6 times 28 E C M password 8 digits will be highlighted 7 Touch the Change Setting Contents which is located at the bottom of the touchscreen 28 E C
270. ster key code Solution ID TAUS0622411EN Solution Usage 0 Description What is the part number for the Paper Exit Open Shut Spring Solution Paper Exit Open Shut Spring p n 56AA51380 Solution ID TAUS0622701EN Solution Usage 0 Description Code 17 0 from the E mail alert system Solution CAUSE Right side cover is open SOLUTION Please close right side cover Solution ID TAUS0622703EN Solution Usage 0 Description Code 19 0 from the E mail alert system Solution CAUSE LCT door is open SOLUTION Please close LCT front door Solution ID TAUS0622712EN Solution Usage 0 Description When using Adobe Acrobat Pro version 6x DG DAT MSG OUT OF EXPECTED SEQUENCE message while attempting to retrieve tif files from the network scanner using the Konica Minolta TWAIN driver version 1 04 After this message only the first page of a multiple page file is retrieved Solution CAUSE Early version Konica Minolta TWAIN network scanner driver is installed SOLUTION Use minimum version 1 11 Konica Minolta TWAIN driver the latest version is recommended The driver can be downloaded from the Konica Minolta FTP site or from the Konica Minolta website driver database URL http kmbs konicaminolta us eprise main KMBS Support_Center Home When installed this driver will replace the currently installed TWAIN driver on the Microsoft Windows workstation Trademark ownership information Copyright 2009 Konica Minolta Busines
271. strator as failure to follow these instructions in any way may have a detrimental effect on E mail flow in Exchange 2007 The instructions provided have been tested numerous times and are known to work They are currently in production use in house at Konica Minolta and several customer environments SPECIAL NOTE Solution contribution by Jim DiSarro Workgroup SSD and Mark D Attilio lan Lynch Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 7155 Dirty image Spots banding streaks smudged or background Solution ID TAUS0703721EN Solution Usage 1 Description Gray background but only when copying using the Auto Exposure mode Solution CAUSE Failed CCD SOLUTION Replace the CCD unit 7155 7165 CCD p n 56AA 6300 7255 7272 CCD p n 56QA 630 1 Di551 Di650 CCD p n 4024 3120 01 Di5510 Di7210 CCD p n 4396 1238 01 SPECIAL NOTE Solution provided by Mark McFarlane Hughes Calihan Corporation Solution ID TAUS0630552EN Solution Usage 0 Description Horizontal black lines separated by approximately 56mm in halftones in the last half of the image and or abnormal noise generation during warm up under the following conditions Immediately after having been idle for an extended period of time When the paper in use is larger than 8 5x11 If the image is high density containing many dots Solution CAUSE A change of material in the Paper exit Conveyance Roller Upper p n 56AA53071 al
272. t 5 seconds before the message is displayed 2 Enter the password 9272 and press the Start Print button Select 1 Software SW setting Using the left arrow scroll until 22 is displayed Insure 22 00 is displayed and then press ON SW22 00 must be on to enable the IP Address setting for the 7165 internal NIC Access the Key Operator Mode by pressing the HELP key then touching KEY OPERATOR MODE from the touchscreen At the Key Operator screen touch the down arrow which is located at the bottom left corner of the touchscreen then touch 1 System Initial Setting Select 3 IP Address Setting Enter the IP address Subnet Mask and Gateway and press OK 10 Select 4 E mail Transmission Setting 11 Select 1 IP Address Setting and enter the IP Address of the Mail Serve and press OK 12 Select 2 E mail Set Machine Manager and enter the E mail address of the individual who is in charge of the machine and press OK 13 Select 3 E mail Set Condition Inform and enter the E mail address of the person who is to be notified and press OK 14 Select 4 E mail Transmission Item Set and press to select any combination of the following notifications Service call Jam Paper supply Toner supply PM call Complete job Non complete job Stapler cartridge supply Finisher tray full and Dispose of trash basket 15 After the selections have been made press OK and return to normal operation OHNAARYW Solution ID TAUS0617270EN Solution Us
273. t SSD Solution ID TAUS0702661EN Solution Usage Description Unable to transfer address book information to the MFP Solution CAUSE TheUser ID and password to accessthe Address Book Utilityare required so that E mail accounts can be added to the MFP SOLUTION The User ID is EKC and the passwordis 00000000 do not include quotation marks please If not working make sure network connection is properly made lt must be attached to the MFPand not to the controller See attached PageScope Address Book Utility User Manual page 4 12 for details regarding the setup and configuration of the ABU utility Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0702889EN Solution Usage Description Printing to a printer on a Microsoft Windows XP PC from a Macintosh OS version 10 3 Solution Please perfrom the step by step procedures mentioned in the attached PDF Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez and Mark D Attilio Production Print SSD Solution ID TAUS0703276EN Solution Usage Description Hard Disk Drive image extracting tool archive job visualizer Solution The format to save image
274. t numbers are Di5510 Di7210 7255 7272 p n 4396 1278 01 7155 7165 p n 56AA 9017 Di551 Di650 p n 4024 2057 01 SPECIAL NOTE Solution contribution by Chris Logston Lincoln Office Equipment Solution ID TAUS0801617EN Solution Usage Description J32 03 when making single sided and two sided copies Solution CAUSE A screw is missing from the frame piece that supports the stopper plate in the ADU If positioned improperly it can also affect the proper function of the PS42 reverse sensor SOLUTION Replace the missing screw p n 9737 0304 13 Please see the attached documentation for the location of the missing screw To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD Solution ID TAUS0900323EN Solution Usage Description F18 40 error when loading more than 3 reams of paper in the LT 402 Solution CAUSE Worn lift tray components SOLUTION Check all of the cables pulleys and capstans for wear Thesecomponents could cause the drive system to bind If the motor operates normally with less paper loaded in the tray the lift tray components may be the cause Please refer to attached Parts Manual pagesas areference ofparts location yellow highlighted To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free
275. t opening engages the exit guide plate lower the plate is contacting the actuator for PS706 main tray paper exit causing the jam code to be displayed SOLUTION Inspect the clearance between the exit guide plate lower p n 13QE48220 and the actuator for PS706 p n 13QE48280 If the plate contacts the Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 27 Paper Conveyance jams no feed folding tearing skewing curling actuator when it is engaged by SD704 file the actuator until the exit plate movement does not contact the actuator Solution ID TAUS0622340EN Solution Usage 3 Description COPYING IN PROGRESS PRESS START TO RESTART messages and the LCD blinks at process start Solution CAUSE Paper is remaining in the ADU conveyance section SOLUTION Open the front doors withdraw the ADU conveyance unit lower the ADU bottom plate and remove any paper that is found Notes 1 Refer to the 7155 7165 cross section and the shaded area is the ADU 2 To view the above PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0703355EN Solution Usage Description FS 110 FS 210 F77 04 at power up Solution CAUSE The finisher exit motor has failed SOLUTION Replace the finisher exit motor p n56AA80080 SPECIAL NOTE Solution contribution by Mark D Attilio Production P
276. ta Business Solutions U S A Inc June 2009 95 7155 CAUSE Overhead lighting is interfering with the original length detection performed by original length sensors PS309 and PS310 SOLUTION If the machine cannot be moved to another location order a sensor filter kit p n U193 0030 and install the original sensor filters above PS309 and PS310 which will block light frequencies that cause the sensors to react incorrectly Attach the filter sheets above the sensors by using transparent tape Since the sensors are located in a recessed area of the RADF feed tray the tape and filter will not interfere with feeding of originals Note A quantity of two 2 filter sheets is included with each sensor filter kit Solution ID TAUS0620033EN Solution Usage 1 Description How to program Punch Mode when using Book Copy Solution To Program a Punch Mode operation in Book Copy perform the following 1 Select Store mode Select Applications Select Book Copy Select OK twice Press Start to scan the original Book Press Store to complete the store function Select Output Select Punch Select the bottom punch orientation option the first two options will not function 10 Select OK twice 11 Press Print to start the copy process OHONHARWD Solution ID TAUS0620180EN Solution Usage 1 Description ISW Trns utility specifications Solution The ISW utility version 3 40E is compatible with the following PC oper
277. te occurs clean or replace PS37 p n 55VA85520 Solution ID TAUS0625942EN Solution Usage 3 Description DF316 J63 5 during copy mode Solution CAUSE The paper exit driven spring p n 13QA46140 was not connected to the paper exit guide plate p n 13QA46020 SOLUTION Reconnect the paper exit driven spring Solution ID TAUS0627674EN Solution Usage 3 Description Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 69 7155 Part number for the Tray 3 cassette cover external supports which are depicted as unavailable in the 7155 7165 Parts Catalog First Edition 1 2002 on page 90 and are attached using screw b p n 002193061 Solution The Tray 3 cassette cover external supports have been made available as separate parts since the Parts Catalog First Edition 1 2002 was published The Tray 3 cassette cover external supports can be obtained by ordering p n 56AE43520 Solution ID TAUS0627724EN Solution Usage 3 Description How to program the serial number for the machine or optional units Solution To program the serial number for the machine or optional units perform the following 1 Power the copier OFF Access the 25 mode power the copier ON while pressing the 2 and 5 keys Touch 8 M C serial number setting on the touchscreen The serial number setting mode screen will be displayed Touch the item name of the component requiring programming of a serial number on the touchscreen
278. ted at that time Check the ISW board E1 Failed to erase flash ROM during ISW to printer control board and FNS control board There is an error in the flash ROM on the printer control board or FNS control board Restart from ISW If the error persists the life of the targeted flash ROM may have expired Replace the targeted control board E2 Failed to write flash ROM during ISW to printer control board and FNS control board There is an error in the flash ROM on the printer control board or FNS control board Restart from ISW If the error persists the life of the targeted flash ROM may have expired Replace the targeted control board E3 Communication error between image control board printer control board and FNS control board during ISW to printer control board and FNS control board Check the I F between the image control board and printer control board or I F between the printer control board and FNS control board Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 15 7155 Miscellaneous Error Code Description Action F80 11 Printer Control ISW not written Perform ISW data install F80 21 VIF Control ISW not written Perform ISW data install F80 30 ISW time out Perform ISW data install F80 31 ISW data error Perform ISW data install F80 32 ISW write error Perform ISW data install F80 40 FNS ISW not written Perform ISW data install F80 41 ZU ISW not written
279. ted at the same time the machine can send only one E mail at a time Solution ID TAUS0618163EN Solution Usage 2 Description How many E mail addresses can be programmed into memory Solution A total of 96 E mail addresses can be programmed into memory Solution ID TAUS0618313EN Solution Usage 2 Description How to set the default network scanning resolution Solution To set the default network scanning resolution perform the following Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 74 7155 1 Access the 25 mode hold down the 2 and 5 keys at power up or turn the main switch ON and then wait for the Ready to Copy message Hold the P button down until the message Enter 4 digit Password To Change is displayed Note The button must be held down for about 5 seconds 2 Enter the password 9272 and press the Start Print button 3 Select 1 Software DIP SW 4 Set the following software dipswitches to the value indicated DIPSWITCHES RESOLUTION 19 6 19 7 400 0 0 600 1 0 200 0 1 300 1 1 5 Press RETURN MODE CHANGE and then BASIC SCREEN to return to normal operation Solution ID TAUS0618389EN Solution Usage 2 Description J17 04 when feeding 8 5x14 paper from Tray 2 Solution CAUSE The paper feed detect actuator SOLUTION The shape of the paper feed detect actuator has been changed to eliminate J17 04 codes Install the new style paper feed detect actuator p n 56AA40171 So
280. the ADU Please Check ICPs on the ADUDB It is possible thatone is OPEN Inspect the wiring harness solenoids fans and motors in the ADU section Check 24V DC outputs on the ADUDB to isolate a short to ground pinched wire Replace the ADU DB if necessary Note IlCPsare not a replaceable part It is not a fuse it is a semiconductor device like a transistor or diode WARNING DO NOT ATTEMPT TO SHORTACROSS ANICP MODELADU DB PART NUMBER 7075 FORCE 75 55VA 9071 7085 56GA 9070 7155 56EA 9040 7165 56AA 9040 7255 7272 56QA 9040 Di5510 Di7210 4396 1282 01 Di551 4026 1006 01 Di650 4024 2892 01 Di750 4014 4065 01 Di850 4027 1412 01 2 The connection at the rear of the ADU tray has loosened and is not making a proper connection Inspect the wiring harnesses in the ADU section Reseatany connections of the ADU umbilical wiring harness on the ADU tray and at the rear of the machine below the fixing unit Verify proper operation Solution ID TAUS0622313EN Solution Usage 14 Description ISW DATA ERROR 41 when attempting to flash the firmware Solution CAUSE A printer is attached to LPT1 preventing the ISW utility from sending the file to LPT1 SOLUTION Remove the printer or other device that is attached to LPT1 SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0618645EN Solution Usage 5 Description C32 02 when making single sided copies Solution CAUSE The ADU board has failed N
281. the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0702890EN Solution Usage Description Printing to a Windows Samba shared printer from a Macintosh Solution Please perfrom the step by step procedure mentioned in the attached document Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0702892EN Solution Usage Description Availability of 64 bit PCL printer drivers Solution The latest 64 bit PCL printer drivers are available via the Konica Minolta Download Selector Access the Selector from the the KMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0702893EN Solution Usage Description Availability of an Adobe PostScript printer driver for Intel Macintosh Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 159 7155 Solution The latest Adobe PostScript printer drivers for Intel Macintosh are available via the Konica Minolta Download Selector Access the Selector from the the KMBS public site http Wwww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware an
282. the double sided adhesive tape of the registration guide sheet on the base and attach the sheet symmetrically Note Protrusion of the registration guide sheet from the base 5 0mm to 7 0mm Difference between right and left 1mm or less 2 Refer to Figure 1 1 B the edge of square hole in the paper feed guide plate B is the base Fit the edge of the double sided adhesive tape of the registration guide sheet 2 on the base and attach the sheet symmetrically Note Protrusion of the registration guide sheet 2 from the base 5 0mm to 7 0mm Difference between right and left 1mm or less Solution ID TAUS0624019EN Solution Usage 0 Description Developing unit drive coupling part has changed Solution If the developing unit drive coupling p n 56AA15410 requires replacement the developing unit drive shaft must be replaced at the same time The original style is being replaced by parts that are not interchangeable PART NUMBER ITEM 56AA15411 Developing Unit Coupling modified 56AA15281 Developing Unit Shaft modified Solution ID TAUS0624163EN Solution Usage 0 Description How to set up scanning for the 7155 Solution Scan setup procedure Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS
283. the machine and remove the serial cable The system can now be initialized 8 If the system image is older than current system code updated system code can now be installed once the printer has initialized completely Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0625840EN Solution Usage 2 Description PZ109 is not recognized Solution CAUSE The PZ109 front door switch failed SOLUTION Check for AC voltage across the front door switch If there is no voltage evident replace the switch p n 25SA86010 Solution ID TAUS0625993EN Solution Usage 2 Description System Configurator 7155 Solution 7155 7165 Copier Printer System Configurator Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0626031EN Solution Usage 2 Description DF316 image is shifted approximately 1 5 inches in the lead to trail direction and performing the RADF restart timing has no effect Solution CAUSE The cleaning pad used to remove paper dust from the resist driven roller B is dirty resulting in improper rotation
284. tility is not recognizing the finisher resulting in the inability to upgrade the firmware Solution CAUSE The dipswitches on the finisher CB are set incorrectly SOLUTION Ensure the dipswitches on the FSCB SW1 are set to ON OFF ON OFF left to right Solution ID TAUS0620338EN Solution Usage 2 Description What is required for scanning with an IP511 and a 7155 Solution The IP511 controller and the built in NIC is required to use the scanning feature of the 7155 A TWAIN driver is supplied on the IP511 User CD which will allow scanning from any TWAIN compliant application Solution ID TAUS0620433EN Solution Usage 2 Description What is the maximum number of FTP scan locations destinations that can be programmed Solution A maximum of 12 FTP addresses can be programmed and used Solution ID TAUS0620555EN Solution Usage 2 Description Part number for the CCD unit which is depicted as not available dotted representation with no assigned part number on page 16 of the 7155 7165 Parts Catalog 1 2002 Solution CCD unit p n 56AA 6300 Solution ID TAUS0620565EN Solution Usage 2 Description When performing the printer restart timing adjustment the printer restart timing adjustment screen modes are displayed as LS320 POSTCARD and LS185 However the printer restart timing adjustment screen modes are displayed as LS320 LS280 and LS185 on the model 7165 Copyright 2009 Konica Minolta Business Solutio
285. ting of invoices statements and reports The tandem print feature has never been easier to use Once both engines are connected it is as simple as turning on tandem print mode within the standard Visual PCL or PostScript driver Tandem will split any job of 4 sets or more and in the unlikely event that the engine jams automatic redundancy is available to send the remaining pages to the other engine Refer to the InfoSource Bulletin for more details Notes 1 Ensure IP system software and main body firmware are up to date The latest software firmware can be downloaded from the Konica FTP site URL ftp kbtdigital kx15 ftp konicabt com 2 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0622173EN Solution Usage 0 Description Job spooler and IP Connexion Web Utility expanded functionality Solution With the most current system software installed the Job Spooler and IP Connexion Web Utility have expanded functionality The latest software firmware printer drivers can be downloaded from the Konica FTP site URL ftp kbtdigital kx15 ftp konicabt com Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adob
286. ting problems with incorrect size detection The filter effectively blocks the frequencies of light that cause the sensor to react incorrectly Refer to DF316 Technical Bulletin 3 for additional information Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0622539EN Solution Usage 2 Description PI110 the copies are stapled on the edge Solution CAUSE The paper trays have not been adjusted SOLUTION To adjust the paper trays perform the following 1 Access the 36 mode power the machine ON while holding down on the 3 and 6 keys Touch the 6 Finisher Adjustment key on the screen Touch the 3 Cover Sheet Tray Size adjustment on the screen Set the cover sheet tray upper lower to 8 5x11R paper size Touch the Start key on the screen When adjustment is completed the following message is indicated Cover sheet tray size adj COMPLETE Power the machine OFF ON to exit the 36 mode NOAA wl Solution ID TAUS0623071EN Solution Usage 2 Description DF316 PLEASE LOAD PAPER IN THE RADF message after the first original exits the document feeder Solution CAUSE PS303 original exit actuator is stuck in the up position SOLUTION Inspect the PS303 actuator p n 13QA46080
287. tion ID TAUS0623670EN Solution Usage 0 Description PZ108 after upgrading the firmware the PZ unit is not recognized Solution CAUSE The PZ control board is not compatible with the firmware SOLUTION Either re install the previous version of firmware or replace the control board Note The earlier PZ108s prior to S N 13NQ00101 had the incompatible control boards installed Solution ID TAUS0623673EN Solution Usage 0 Description PZ109 not recognized Solution CAUSE Incorrect installation SOLUTION Ensure that the main body is at the latest version firmware and in the 25 mode software dipswitch 22 5 is set to 1 PZ109 selection Note The latest firmare for the main body and the PZ109 can be downloaded from the Konica FTP site Solution ID TAUS0623682EN Solution Usage 0 Description PZ109 finisher compatibility Solution The PZ109 when installed is placed between the main body engine and finisher unit and is used in conjunction with the FS110 finisher or FS210 booklet finisher for the 7155 Note The presence of either finisher is required for installation of a PZ109 Solution ID TAUS0623814EN Solution Usage 0 Description PZ108 inventory depletion of the Punch Z Fold Unit for the 7155 Solution Inventory of the Punch Z Fold Unit PZ108 Item 950617 for the 7155 is depleted Note As with all Konica products support will continue Solution ID TAUS0624017EN Solution Usage 0 Description P1110 J72
288. tops outputting copies one short of the entered quantity Usually a J32 01 or J32 09 code is indicated but occasionally no jam code is displayed Solution CAUSE Worn or damaged paper exit actuator resulting in improper detection of exiting copies SOLUTION Inspect the paper exit actuator p n 56AA53280 and replace as necessary Solution ID TAUS0630540EN Solution Usage 1 Description FS110M can the finisher be used on the 7155 Solution The FS110M finisher PCUA 960327 which was originally launched for use with the models 7255 7272 is compatible with the 7155 Solution ID TAUS0630567EN Solution Usage 1 Description Part number for the PZ108 PZ109 level 40 EPROM Solution The PZ108 109 level 40 EPROM p n PZ108109 40 0 Solution ID TAUS0630836EN Solution Usage 1 Description Scan to E mail FTP or box The 400 600 DPI settings are grayed out Solution CAUSE Incorrect settings SOLUTION Go into 25 mode Switch number 21 7 must be set to 0 to enable 400 600 DPI scanning Solution ID TAUS0638684EN Solution Usage 1 Description Uneven exposure on copies made from the platen glass only Internal test prints have uniform exposure Solution CAUSE A haze has developed on one of the optical mirrors SOLUTION Thoroughly clean all optical mirror surfaces along with the underside of the exposure glass and the white reference plate using a streak free glass cleaner Solution ID TAUS0638804EN Solution Usage 1 Descr
289. tp www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 106 7155 Trademark ownership information Solution ID TAUS0626786EN Solution Usage 1 Description How to configure and perform the Scan to FTP option Solution Preliminary Note To utilize Scan to FTP the IP511 must be connected to a network and have a dedicated local FTP server attached To configure and perform Scan to FTP perform the following 1 From the main body operation panel access the PRINTER mode using the MODE key located above the CHECK and HELP keys On the LCD touch screen using the arrows on the right scroll to and select NETWORK SETUP From NETWORK SETUP scroll to and select FTP SETUP Select FTP PORT NUMBER Set the PORT number to match that of the FTP server default is 21 Select FTP TIMEOUT Set the TIMEOUT as desired between 1 and 60 seconds the default is 15 Press CANCEL once Scroll to and select UPDATE NIC Note The UPDATE NIC selection will be unavailable grayed out if no changes were made to the FTP PORT NUMBER or TIMEOUT 10 Select YES 11 Enter the necessary NIC password The default is sysadm all lower case Note The LCD will display PRINTER INITIALIZING 12 After the printer initializes and READY TO PRINT is displayed again power OFF ON the main power switch SW1 located on the left re
290. tp www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0641569EN Solution Usage 0 Description Is the TWAIN driver compatible with Macintosh Solution The TWAIN driver is not compatible with Macintosh Trademark ownership information Solution ID TAUS0641589EN Solution Usage 0 Description J31 01 during multiple copying Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 147 7155 Solution CAUSE The ADU drive rollers are binding SOLUTION Clean and lube ADU drive roller bearings and shafts SPECIAL NOTE Solution provided by Fred Karr KMBS LONG ISLAND Solution ID TAUS0641640EN Solution Usage 0 Description Shape change of Rear Cover Solution See KOM050288 for details Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0641824EN Solution Usage 0 Description KONICA is displayed on the operation panel touchscreen and the machine is locked up Solution CAUSE Blown ICP fuse on the operation board 1 this ICP has an 1 2 amp rating SOLUTION Replace the Operation board SPECIAL NOTE Solution provided by HAROLD BROWN IMAGE IV SYST
291. tray is no longer selected by APS SOLUTION The tray with the special paper has to be manually selected Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 99 7155 Solution ID TAUS0622048EN Solution Usage 1 Description SC32 02 while copying Solution CAUSE A failed FM8 main cooling fan 2 SOLUTION To test the operation of FM8 perform the following 1 Access the 47 multimode power the copier OFF ON while simultaneously holding the 4 and the 7 keys output code 42 press P 10 P 2 FM8 will turn ON 3 If FM8 does not turn replace FM8 p n 26NA80510 Solution ID TAUS0622307EN Solution Usage 1 Description How to delete a job stored in Job Memory Solution To delete a job that is stored in Job Memory perform the following 1 Access the Help mode power the machine ON while pressing the Help button Select 5 Lock delete job memory Highlight the job to be deleted Touch DELETE on the touchscreen Touch OK on the touchscreen Power machine OFF ON Oo P wp Solution ID TAUS0622338EN Solution Usage 1 Description COPYING IN PROGRESS PRESS START TO RESTART messages and the LCD blinks at process start Solution CAUSE Paper is remaining in the ADU conveyance section SOLUTION Open the front doors withdraw the ADU conveyance unit lower the ADU bottom plate and remove any paper that is found Notes 1 Refer to the 7155 cross section and the shaded area is the ADU
292. ture power down by way of the main power switch and power back up i From the laptop cause the IP511 to boot into the DOS service mode by pressing k and a separately during the extended memory count up j From the DOS prompt move all of the captured files from the spool directory to the 7155 7165 directory which were created in step 1 k Power cycle the 7155 7165 and allow the IP511 to boot normally and generate the status page When system has come to ready use Scantrip on any workstation on the network to grab the spooled print files from the 7155 7165 mailbox Trademark ownership information Solution ID TAUS0616974EN Solution Usage 0 Description When attempting to scan multiple pages into OmniPage Pro 11 one of the following issues may occur 1 A dialog with the message Scanner Error appears 2 Inability to scan from the ADF scanner into OmniPage Pro 11 3 When attempting to scan multipage document only two pages scan the rest of the pages feed through the ADF feeder without scanning Solution CAUSE An update must be installed This update will include two separate patches and each patch will require a separate installation These updates will enable the ability to scan multiple pages via the Automatic Document Feeder SOLUTION To install the updates perform the following 1 Print out and review the entire instructions below prior to downloading the update 2 The installation of these updates may require th
293. ubricated at the factory SOLUTION Clean and or replace the paper exit drive gear p n 56AA77230 Notes 1 Refer to 7155 7165 FORCE 65 Technical Bulletin 5B for additional information 2 To view the above link Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0618616EN Solution Usage 20 Description COPIER WARMING UP PLEASE WAIT AWHILE message and the machine never goes to a ready condition The fuser lamps are ON and cycling properly Solution CAUSE The ADU board has failed SOLUTION Replace the ADU board p n 56EA 9040 Solution ID TAUS0619379EN Solution Usage 18 Description DF316 skewed copies and or lines on copies only when originals are fed through the document feeder Solution CAUSE The read roller p n 13QA45020 has become dislodged due to a warped pulley shaft assembly p n 13QA45180 SOLUTION To inspect the pulley shaft assembly perform the following 1 Remove the RADF front cover and remove the 3 gears on the pulley shaft assembly 2 Remove the screws holding the pulley shaft assembly and remove the assembly 3 Inspect the bushings for the read roller and if they are dislodged reinstall and inspect the pulley shaft assembly If warped it will allow the bushings to become dislodged
294. urn to normal operation ONO OP Solution ID TAUS0619629EN Solution Usage 1 Description How to program group mode as the default Solution To program group mode as the default perform the following 1 Press the HELP key Press Key Operator Mode which is displayed on the touchscreen Press 2 Copier Initial Press OUTPUT APPLI on the touch screen and then select GROUP and OK twice Press the down arrow on the left lower corner of the touchscreen one time and then select 13 Memory Switches Press the down arrow on the right side of the touchscreen one time to select 2 AUTO RESET key function Press Change Setting Contents until INITIAL is displayed Press RETURN twice to return to normal mode o NO Jie o Solution ID TAUS0619645EN Solution Usage 1 Description FS110 is the finisher control board interchangeable with the FS210 control board Solution The finisher control boards are not interchangeable The part numbers are as follows FS110 p n 13QE 9010 and the FS210 p n 13QJ 9010 Solution ID TAUS0619682EN Solution Usage 1 Description FS210 is the finisher control board interchangeable with the FS110 control board Solution The finisher control boards are not interchangeable The part numbers are as follows FS110 p n 13QE 9010 and the FS210 p n 13QJ 9010 Solution ID TAUS0619808EN Solution Usage 1 Description SC49 03 and the IP511 is constantly rebooting Solution Copyright 2009 Konica Minolt
295. ut Note If you receive a pop up indicating COPY ERROR setup cannot copy this file Example KOZJA_ PP_ This could possibly be a file path length limitation Try reducing this limitation by pulling out the specific driver needed and placing it on the desktop From the 64 bit client perform the Run command to connect to the 32 bit server example 11 11 5 33 and press enter 4 Double click on the shared out printer Select printer and then properties Select the Sharing tab and click on the additional drivers box Select or check off the 64 bit x64 driver to be added to the 32 bit server Select OK and the 64 bit driver should be pushed up to the server Check the additional drivers of the client and server to confirm that the x86 32 bit and x64 are both installed Notes a This was tested on like versions of 32 bit and 64 bit drivers b To viewthis procedure Apple QuickTime should be installed It can be downloaded for free at http Awww apple com quicktime download SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD wo OONDO Solution ID TAUS0601745EN Solution Usage 3 Description What is the capacity of the hard drive HD 105 Solution The capacity of the MFP optional HDD is 20GB Note The HD 105 Item 950556 is a standard drive yet it is highly recomended that it be ordered from Konica Minolta SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD
296. ution Usage 0 Description FS210 countermeasure of compression buckling of needle Cartridge case Solution See KOM050397 for details Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0642254EN Solution Usage 0 Description J31 2 with paper stopping before the fixing unit Solution CAUSE Fixing unit bearings are bound SOLUTION Observe the fixing unit after the cycle has started If the fixing unit stops rotating before the paper reaches the fixing unit the upper and or lower roller bearings could be bound Remove and inspect the bearings and replace parts as needed Solution ID TAUS0642319EN Solution Usage 0 Description J51 01 Solution CAUSE Photosensor dislodged on the lower paper lift plate of the bypass tray SOLUTION Reinstall photosensor to its original position SPECIAL NOTE Solution provided by Edmond Howell KMBS SAN ANTONIO Solution ID TAUS0642322EN Solution Usage 0 Description J72 29 after the last copy of a set has exited the finisher into main tray J73 01 that may be difficult to reset Solution Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 150 7155 CAUSE Broken harness wires at CN 125 which is the connector to the FS 110
297. vers browse to the shared folder on the workstation Select the appropriate inf file from the shared folder on the client the driver files will then be pulled over to the server to support other 32 bit clients when igrating the driver files ae DP Note It is important to install the same type of driver on the client to match the driver installed on the server Trademark ownership information Solution ID TAUS0701411EN Solution Usage 0 Description J72 16 J32 01 J32 02 codes when copying printing Solution CAUSE Entrance guide plate on the finisher has become damaged causing paper to jam SOLUTION Re form the entrance guide plate to allow smooth paper passage Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 156 7155 Solution ID TAUS0618200EN Solution Usage Description DF316 CLOSE ADF COVER is displayed constantly and will not clear Solution CAUSE Dipswitch 31 01 in the 25 mode has been accidentally enabled This dipswitch is not listed in the service manual It is possible that it was changed when someone was attempting to enable data collection displays 30 1 SOLUTION To resolve the CLOSE ADF COVER message perform the following 1 Access the 25 mode hold down the 2 and 5 keys at power up 2 Select 1 Software SW setting 3 Use the arrows to scroll to dipswitch 31 1 4 Press the OFF button once The top of display should now indicate SOFTWARE SWITCH SET MODE 31 1
298. view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html SOLUTION Clean and or replace the two Paper Feed Shaft Holders B p n 55VA75540 and or the two Slide Shaft Holders p n 25AA75530 If the roller shafts are worn replace the Paper Conveyance Roller p n 13GG40050 and or the Conveyance Driven Roller p n 55VA40170 SPECIAL NOTE Solution provided by Brandon Griesinger PERRY CORPORATION Trademark ownership information Solution ID TAUS0627969EN Solution Usage 1 Description FS110 F77 11 or F77 14 when trying to staple The first set will be stapled and two or three staples will be put into the paper Solution CAUSE The home position sensor in the stapler unit has failed SOLUTION Swap the stapler with the one in either the front or back to isolate the problem Replace the failed staple unit p n 13QE42411 SPECIAL NOTE Solution provided by Brandon Griesinger PERRY CORPORATION Solution ID TAUS0628067EN Solution Usage 1 Description J32 03 when simplex copying printing and exiting face down Solution CAUSE The Exit Open Shut gate p n 56AA51090 is binding or is damaged SOLUTION Inspect the gate for any binding or damage Closely inspect the rear side of the gate to insure that the return spring is not missing since the gate is also the actuator f
299. wer ON 2 Remove the PK control board cover 1 screw 3 On the board there are 5 VRs and 5 corresponding LEDs 4 For each sensor turn the VR clockwise until the corresponding LED goes out Then turn the VR counterclockwise slowly until the LED lights and continue counterclockwise one more graduation after the LED lights Perform this procedure for all 5 sensors Solution ID TAUS0628915EN Solution Usage 0 Description PageScope Address Book utility information Solution Konica Minolta Bulletin Number 4658 Managing the Address Book URL http konicaminolta jp pagescope us products products psabu index html or the Konica FTP site URL ftp kbtdigital kx15 ftp konicabt com Importing and Exporting Address Book Information URL http konicaminolta jp pagescope us products products psabu function html Note To view PDFs Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0629259EN Solution Usage 0 Description For Scan to E mail can multiple E mail addresses be entered and sent at the same time Solution The Scan to E mail feature will only allow one E mail address to be sent at a time Note The 7255 7272 IP511A have a Group Registration Scan to E Mail feature that will allow up to 12 groups to be ente
300. wnership information Solution ID TAUS0617304EN Solution Usage 2 Description FS110 does this finisher have the capability to 3 fold or booklet fold Solution The FS110 does not have the capabilty to 3 fold or booklet fold booklet mode Only the FS210 has the capability to 3 fold and booklet fold booklet mode Solution ID TAUS0617432EN Solution Usage 2 Description Copier never warms up or gives an error code Fuser lamps never come ON Solution CAUSE The ADU handle detection photosensor PS47 is disconnected or failed causing the power to be turned OFF to the fuser SOLUTION To test the function of PS47 perform the following 1 Access the 47 multimode while powering the machine ON simultaneously press the 4 and 7 keys input code 80 press P 5 P 2 Activate the photosensor by opening the door and turning the ADU level back and forth 3 If there is no change in state PS47 is either failed or disconnected Reconnect or replace p n 08AA85510 as necessary Solution ID TAUS0617486EN Solution Usage 2 Description How to program Tray 3 as the default paper tray Solution To program Tray 3 as the default paper tray perform the following 1 Access the Key Operator Mode by pressing the HELP key then touching KEY OPERATOR MODE from the touchscreen 2 Select 2 Copier initial setting 3 Press paper Tray 3 and insure it is highlighted and press OK 4 Press RETURN to return to normal mode Copyright 2009 Konica
301. word printing the job that is selected and printed from the touchscreen is not the same as the job that was sent The jobs do not always show up on the operation panel Solution CAUSE Corrupted system code or the controller hard drive is corrupt SOLUTION Recover the system code via HyperTerminal using the recovery bat file The IP 511 IP 511A contains an image of the system code on a separate partition of the hard drive To recover the system perform the following 1 Connect a null modem cable RS232C serial cable terminated in a female 9 pin D Sub connector on both ends to the service port of the IP511 and a serial port of a laptop or PC running Windows 2 Run Hyper Terminal with a setting of 9600 1 stop bit no parity and no flow control Note To view the above link Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html 3 Once HyperTerminal is started power ON the printer 4 Once the memory test screen starts press k and then a 5 The system should start to boot to DOS Press Enter when asked for Date and Time 6 At the DOS prompt type d Recovery The controller will initiate a batch file that reloads system code This process will take approximately 3 4 minutes 7 Once writing is complete a message Recovery Done will display in the Terminal Session Power OFF
302. ww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0617452EN Solution Usage 60 Description DF316 intermittent J62 codes multi feeding and or erratic operation Solution CAUSE The unit has not been modified with the new style DFP roller modification p n 13QA K010FOC as outlined in DF316 Technical Bulletin 1 Note To view the above link Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html SOLUTION Install the new style DFP roller modification for units with serial numbers below the cut in Note The serial number cut ins are as follows 7155 56EE00462 and above do not requrie the modification 7165 56AE01665 and above do not require the modification Trademark ownership information Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 41 7155 Solution ID TAUS0619519EN Solution Usage 41 Description Improper paper size displayed from all trays Solution CAUSE Tray size adjustment was not performed SOLUTION Note Before starting this procedure cut a piece of heavy paper or card stock to a width of exactly 210mm for later use To adjust the tray size perform the following 1 Access the 36 mode screen by powering the machine ON while pressing the 3 and 6 keys 2 From the 36 mode
303. y perform the following 1 Power the copier OFF 2 Access the Key Operator Mode by pressing the HELP key then touching KEY OPERATOR MODE on the touchscreen 3 Touch 11 Tray auto select setting on the touchscreen 4 On the left hand side of the touchscreen touch to highlight desired tray key for each tray which is to be automatically detected when ATS APS functions If the tray key is not highlighted it will not be an ATS APS available tray nor will it be displayed on the right half of the touchscreen 5 Tray keys specified as ATS APS ON will appear on the right half of the touchscreen Touch to highlight the desired tray key and then change its priority by using the up down arrow keys 6 Touch OK on the touchscreen to complete the setting and restore the Key Operator Mode screen 7 If no further changes are required touch PREVIOUS SCREEN on the touchscreen to return to the normal mode Solution ID TAUS0629316EN Solution Usage 1 Description FS110 not recognized by the copier Copyright 2009 Konica Minolta Business Solutions U S A Inc June 2009 109 7155 Solution CAUSE Poorly seated finisher interface harness CN218 on the PRCB which results in loss of communication between the finisher CB and PRCB SOLUTION To check the finisher interface harness connection perform the following 1 Power the copier OFF Remove the rear cover from the main body Remove CN218 from the PRCB Ensure that all pins fo

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