5.Alignment & Adjustment2015-05-14 22 - Wiki Karat
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1. 3 Load the removed pages back into the ADF 3 Close the scanner lid Then load the removed pages back into the ADF Service Manual D Samsung Electronics Alignment amp Troubleshooting 4 1 3 2 Clearing paper jams When a paper jam occurs the warning message appears on the display screen Refer to the table below to locate and clear the paper jam Paper Jam 0 Open Close Door In the paper feed area or inside the machine Paper Jam 1 Open Close Door Inside the machine Paper Jam 2 Check Inside Duplex Jam 0 Check Inside nside the machine nside the machine or in the fuser area Duplex Jam 1 Open Close Door n the paper feed area or inside the machine In the paper feed area If paper is jammed in the paper feed area follow the next steps to release the jammed paper 1 Pull the tray open 2 Remove the jammed paper by gently pulling it straight out as shown below If the paper does not move when you pull or if you do not see the paper in this area check In the toner cartridge area 3 Insert the tray back into the machine Printing automatically resumes Service Manual Samsung Electronics Alignment amp Troubleshooting In the manual tray In the toner cartridge area When you print using the manual tray and the If paper is jammed in the toner cartridge area machine detects that there is either no paper or fo2. 3 Check the connection of Check the Speaker connection HARNESS between the and try to replace it LIU and the Main B d 4 Check if the SPEAKER Lastly try to replace the Main B d is connected correctly Service Manual gt Samsung Electronics Alignment amp Troubleshooting 2 Defective MF DIAL Description The MF DIAL is not functioning Check and Cause If you cannot catch the OHD 1 Check if the telephone line is CLICK sound the OPE Ass y may connected correctly be defective Try to replace the OPE Assy If you can catch a CLICK sound after checking the connection of HARNESS between the LIU and the Main PBA try to replace the HARNESS 2 Wile the BUTTON KEY is pressed check to catch a CLICK sound The problem still persists then 3 Check the connection of replace the LIU and the main B d HARNESS between the in sequence LIU and the Main PBA Notes Product supports the MF DIAL type only Service Manual 2 Samsung Electronics Alignment amp Troubleshooting 3 Defective FAX FORWARD RECEIVE Description The FAX FORWARD RECEIVE is not functioning Check and Cause 1 Check if you can catch If the MODEM testing is normal a dial tone by pressing and there is no dial tone then try OHD to replace the LIU B d 2 Check if you can catch a RECEIVE tone while If the MODEM testing is abnormal MODEM testing in the try to replace the Main B d TECH Mode
3. O 0 rs 7 3 mo AO iz Q lt O CO a rs ODIE1IO a m jejo le er 3 Oe 1211 m O m 0 0 12 iH 202 rP er v 2 OH me r A Service Manual c Samsung Electronics Alignment amp Troubleshooting m EDC Mode Menu 0 Cover Status Description Front Cover When the front cover opened Open message display LCD If the front cover closed Closed message display LCD 1 Sensor Status Regi Feed Exit Sensor If actuator is checked by sensor Without Paper message will be displayed if not With Paper will be Empty If paper exists in the tray Present will be displayed If not Empty will be 2 Motor Test Main Mtr Nor If OK key is pushed after ON displayed motor will be run Main motor will auto stop after 60 seconds and OFF message will be displayed Slow If OK key is pushed after ON displayed motor will be slowly run Main motor will auto stop after 60 seconds and OFF message will be displayed 3 Fan Test Fuser Fan If OK key is pushed after ON displayed fan will be run Fuser fan will auto stop after 10 seconds and OFF message will be displayed SMPS Fan If OK key is pushed after ON displayed fan will be run SMPS fan will auto stop
4. 1 Black Copy Description Black page is printed out when copy Check and Cause Room light ca transit a thin 1 Check the Scan Cover open original Remake shading profile in the 2 Check shading profile tech mode Replace U60 if it is defective 3 Check white black reference U60 154 0 5V voltage in Main PBA U60 155 3 3V Service Manual 20 Samsung Electronics Alignment amp Troubleshooting 2 White Copy Description VVhite page is printed out vvhen Copy 1 Check the CIS problem in Main PBA Check the CIS harness contact Remake shading profile in the 2 Check shading profile tech mode Service Manual D Samsung Electronics Alignment amp Troubleshooting 3 Abnormal noise Description There is noise when copy Check and Cause 1 Check the Scanner Motor and any mechanical disturbance Check the right position ofthe Scanner Motor and check the any mechanical disturbance in the CIS carriage part If any driver is defective replace it 2 Check the Motor Driver in Driver PBA Connection PBA U4 1 19 or U5 1 19 0V to 24V swing signal when operating Service Manual 20 Samsung Electronics Alignment amp Troubleshooting 4 Defective Image Quality Description The copied image is light or bad Remake shading profile in the tech mode 1 Check shading profile 2 Check the gap betvveen The gap above 0 5 mm can origina
5. Check and Cause 1 Bending or deformation of the actuator of the paper sensor Replace the defective actuator 2 The function of the engine board is defective Replace Ihe Sene nEBn 3 Check the Connector Service Manual gt Samsung Electronics Alignment amp Troubleshooting 5 Paper Empty without indication Description Paper empty error message does not display when the paper cassette is empty Check and Cause Solution 1 Bending or deformation of the actuator of the paper sensor Replace the defective actuator 2 The function of the engine board is defective Replace ne engine board Service Manual CD Samsung Electronics Alignment amp Troubleshooting 6 Cover Open Description The ERROR lamp is on even when the print cover is closed Check and Cause 1 The hook lever in the Replace the hook lever front cover or Guide rear if defective may be defective 1 Check the insertion of the Cover Open S W Connect 2 Replace the Main Control board or Cover Open S W 2 Check the connector and circuit of the cover switch department in the Main Control board Service Manual gt Samsung Electronics Alignment amp Troubleshooting 7 No error LED when the cover is open Description The Error LED does not come on even when the printer cover is open 1 Check the connector and 1 Check the insertion of the circuit of the
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7. ea m 4 68 Service Manual Samsung Electronics Alignment amp Troubleshooting 4 Defective FAX FORWARD Description RECEIVE is functioning but FORWARD is not functioning or the received data are broken Check and Cause 1 Check if there is NOISE If it makes NOISE while using when pressing on hook dial on hook dial replace or repair the telephone line 2 Check the RECEIVE condition by trying to forward a FAX to another fax machine from the forwarding side FAX 3 Check if the telephone line connected to the Product is contaminated or gets stripped off or down Service Manual gt Samsung Electronics Alignment amp Troubleshooting 5 Defective FAX RECEIVE 1 Description FORWARD is functioning but RECEIVE is not functioning or the received data are broken Check and Cause Solution 1 Check if there is NOISE If it makes NOISE while when pressing on hook dial on hooking replace or repair the telephone line 2 Check the RECEIVE condition by trying to receive a FAX at another fax machine Service Manual 20 Samsung Electronics Alignment amp Troubleshooting 6 Defective FAX RECEIVE 2 Description The received data are lengthened or cut in the printing Check and Cause 1 Check if there is NOISE If it makes NOISE rearrange the when pressing on hook dial telephone line Refer to Defective FAX RECEIVE 2
8. lt Samsung Electronics Alignment amp Troubleshooting 3 Abnormal Printing Description The printing is not working properly even when the cable has no problem even after the cable is replaced If the printer won t work at all or the strange fonts are repeated the printer driver may be defective or wrong setup in the CMOS Setup Check and Cause 1 Set up the parallel Select SPP Normal or ECP LPT Port the port in the CMOS SETUP among ECP EPP or SPP in the CMOS Setup Check the printer in My Computer to see if the printer driver is compatible to the present driver or delete the old driver if defective and reinstall the new driver 2 Printer Driver Error 3 Error message from insufficient memory The printing job sometimes stops or due Delete the unnecessary files to secure to insufficient virtual memory but it actuall enough space of the hard disk and start comes from the insufficient printing job again space of the hard disk Service Manual cD Samsung Electronics Alignment amp Troubleshooting 4 SPOOL Error Description To spool vvhich stands for simultaneous peripheral operations online a computer document or task list or job is to read it in and store it usually on a hard disk or larger storage medium so that it can be printed or othervvise processed at a more convenient time for example vvhen a printer is finished printing its current document Check
9. 4 The face of paper is blended Use the smooth paper Service Manual CD Samsung Electronics Alignment amp Troubleshooting 7 Paper rolled in the fuser Description If contaminated at intervals of 77 6mm on the back of a paper Check and Cause 1 Contamination of the After disassembling the fuser pressure roller or heat roller clean contamination between the Background Hot off set heat roller and the thermostor and remove the contamination ofthe pressure roller If there is heavy background repair it by the background 2 Check the claw of the fuser troubleshooting method whether it is deformed Clean the surface of the heat roller with IPA or water Check the warp or separation of the print claw and the holder plate claw and then manage it Service Manual D Samsung Electronics Alignment amp Troubleshooting 8 Paper rolled on the OPC Drum Description Paper is rolled up in the OPC Solution Check and Cause 1 Paper is too much thin Recommend to use normal paper How to remove the rolled paper inthe OPC Remove the paper while turning 2 The face of paper is curled the OPC against the ongoing direction e Clean fingerprints on the OPC softly with soft cloth dampened with tissue Service Manual D Samsung Electronics Alignment amp Troubleshooting 4 2 4 The cause and solution of the malfunction 1 Fuser Error Description Fuser error is displayed
10. 0 01 21 PCL6 5 57 11 28 2007 PDF V1 00 50 12 21 2007 853 16 128 Mbyte Alignment amp Troubleshooting supplies information report Supplies Information Report Date amp Time 24 DEC 2007 22 52 MON Model Name SCX 4x28 Series Cartridge Information Toner Remaining 85 Equivalent page printed 314 425021900 195 1519 0 0 PT285EUR Dot Count Total Page Counts Motor on time Clear Toner Replaced Toner Counts Supplier ID Scan Information ADF Scan Page Counts Platen Scan Page Counts Cartridge Information Capacity Supplier Product Date Serial CRUM INIT__ TONER Service Manual g Samsung Electronics Alignment amp Troubleshooting 4 1 6 EDC Mode EDC Mode is independently controled system f w and diagnose printer s each function m Method to enter 1 After turn on the system power check the Ready message on the LCD 2 To enter the EDC Mode Push the button like next time Menu Stop Left arrow Back OK Right arrow 3 The message COMPONENT TEST Press Menu Key display on the LCD 4 To get out of the EDC Mode Press the Stop key COMPONENT TEST Press Menu Ke woo nn o 0 O O 23 Os o oz m os D 3 x m lo O mojej o 2 er 4 m po vr 0 D M cw N m N cer v v v Test B o m m o M Io A oO N RN ao 30
11. after 10 seconds and OFF message will be displayed LSU Fan If OK key is pushed after ON displayed fan will be run LSU fan will auto stop after 10 seconds and OFF message will be displayed 4 Clutch Test Item Description Pick up Clutch When OK key is pushed after ON message displayed clutch tum on pick up clutch will be turn off after 3 seconds and OFF message will be displayed Regi Clutch When OK key is pushed after ON message displayed clutch turn on pick up clutch will be turn off after 3 seconds and OFF message will be displayed Service Manual 228 Samsung Electronics Alignment amp Troubleshooting 5 Fuser Ctrl Item Description Temp Control Fuser on and off ON is selected fuser vvill be active and display the fuser temperature XXX but OFF is selected fuser will be stop and 0 display Fuser Temp Fuser temperature displayed on LCD example 170 6 LSU Control Item Description LD Povver VVhen OK key is pushed after ON message displayed OFF message will be displayed after 10 seconds LSU Motor If OK key is pushed after ON displayed motor will be run LSU motor will auto stop after 10 seconds and OFF message will be displayed LSU Ready If OK key is pushed after ON displayed motor will be run 1 message vvill be displayed Hsync If
12. and Cause 1 Insufficient space of the hard disk in the directory assigned for the basic spool 2 If the previous printing error not solved 3 VVhen expected to collide vvith other program 4 VVhen an application program or the printer driver is damaged 5 VVhen some files related to OS are damaged or virus infected 6 Memory is less than suggested one Delete the unnecessary files to provide more space to start printing job If there are some files with the extension name of jnl Delete them and Reboot the Windows to restart printing job Shut down all other programs except the current one if possible Delete the printer driver completely and reinstall it After rebooting the computer check for viruses restore the damaged files and reinstall the program to do the printing job Add up enough memory to the PC Service Manual 2 Samsung Electronics Alignment amp Troubleshooting 4 2 6 Fax amp Phone Problems 1 No Dial Tone Description While on hook button is pressed there is no dial tone Check and Cause 1 Check if the telephone If the telephone cord is normal but line cord is connected to there is no dial tone then try to TEL LINE correctly replace the LIU B d If you cannot hear the OHD 2 Check if it makes CLICK CLICK sound the OPE Ass y may sound while OHD key is pressed be defective Try to replace the OPE Ass y
13. less than designed to print 7K sheets vvith 2 per a page and hasn t it been 5 image If it prints more than used long time 8K sheets vvith 296 coverage a background can occur The A S is not guaranteed if using 2 s a recycled toner cartridge be used a recyled the toner cartridger Replace the toner cartridge when the life span of it has been ended 3 Has the life span of the toner cartridge ended 4 Is the movement Up and Down Clean the bushing part of the of the transfer roller smooth transfer roller 1 If the problem is still not solved 5 Is the HVPS normal replace the toner cartridge 2 Gently shake the toner cartridge Service Manual gt Samsung Electronics Alignment amp Troubleshooting 9 Ghost 1 Description Ghost occurs at 75 5 mm intervals of the OPC drum in the whole printing Digital Printer 9 9 Digital Printer Check and Cause 1 Bad contacts caused by contamination from toner particles between high voltage terminal in the main body and the electrode of the Toner Digital Printer Clean the terminals when contaminated by toner particles 2 Bad contacts caused by contamination from toner particles between high voltage terminal in the main body and the one in the HVPS board Occur in the toner cartridge replace the toner cartridge and try to print out Replace t
14. on LCD Check and Cause 1 Check whether a thermostat Replace the fuser if a thermostat AC wire and heat lamp are is open open or not 2 Check wnhether Replace the fuser if a thermistor sensor is located deep inside of a sponge thermistor is open or not Check whether the overheat 3 Heat lamp ON OFF test mode circuit operates normally or not 4 It could not operate Repl the fi due to a gear of a fuser is melted epilace tie Ser Service Manual 453 Samsung Electronics Alignment amp Troubleshooting 2 LSU Error Description PMOTOR ERROR HSYNC ERROR Solution Check and Cause 1 Check vvhether the LSU connector is disconnected or not Replace a LSU 2 Check vvhether the LSU Replace a main board if the same error occurs again after replacing tor i i motor is rotating or not a LSU 3 Check the HSYNC signal Service Manual cD Samsung Electronics Alignment amp Troubleshooting 3 Not function of the gear of the fuser due to melting away Description The motor breaks away from its place due to gear melting away 1 Replace the Fuser 2 Replace the Main PBA 3 Replace the SMPS 1 Check the Heat Lamp Service Manual gt Samsung Electronics Alignment amp Troubleshooting 4 Paper Empty Description Paper empty error message is displayed on LCD when paper is loaded in the cassette Solution
15. particles and 3 If a black image is partially broken the transfer voltage is abnormal or the transfer roller s life has expired foreign matter in order not to cause the trouble Service Manual gt Samsung Electronics Alignment amp Troubleshooting 5 Light Image Description The printed image is light with no ghost Digital Printer Digital Printer Digital Printer Digital Printer Check if the Toner Save mode is off Check if the density is light 1 Develop roller is stained when the toner of toner cartridge is almost consumed No 1 Replace the toner cartridge and try to print out No 2 Wait 30 minutes after printer is powered on before you start printing 2 Ambient temperature is below than 10 C 3 Bad contact caused by the toner stains between the high voltage terminal in the HVPS and the one No3 Clean up the contaminated area by the toner 4 Abnormal output from the HVPS Run self test and check 1 4 Replace the HVPS if the problems are not solved by the above four instructions Service Manual 429 Samsung Electronics Alignment amp Troubleshooting 6 Dark Image or a Black Page Description The printed image is dark Check and Cause 1 No charge voltage in the engine board Check the state of the connector which connects the engine board and HVPS 2 Charge voltage is not
16. the 2 Reassemble the Actuator Feed fuser just after passing through the and Spring Actuator if the Actuator Feed Feed Actuator movement is bad may be defective Service Manual D Samsung Electronics Alignment amp Troubleshooting 4 JAM 2 Description 1 Recording paper is jammed in front of or inside the fuser 2 Recording paper is stuck in the discharge roller and in the fuser just after passing through the Actuator Feed Check and Cause 1 If the paper is completely fed out of the printer but Jam 2 occurs Exit sensor is defective Check if the exit sensor actuator is defective Check if the actuator exit is deformed Check if the lever part After the paper is completely discharged actuator is deformed in shape Exit should return to the original position to shut the Check whether burrs occur in the photo sensor Sometimes it takes longer assembly part of the actuator exit hour than it should and does or not and if the actuator is not return smoothly operated Check if foreign matter and wire get caught in the actuator exit s operation 2 If the paper is rolled in the Fuser Roller If the paper is stuck in the fuser disassemble the fuser and remove It occurs when the Spring of a Guide claw is broken the jammed paper and clean the away or transformed surface of the pressure roller with It occurs when the Heat Roller or dry gauze Pressure Rolle
17. the Symptoms Before attempting to repair the printer first obtain a detailed description of the problem from the customer No Power Power Module error Main PBA error Panel PBA error Refer to 4 1 2 LED Status Error Message Service Manual gt Samsung Electronics Alignment amp Troubleshooting 4 2 2 The cause and solution of Bad image 1 Vertical Black Line and Band Description 1 Straight thin black vertical line occurs in the printing 2 Dark black vertical band occur in the printing 1 Damaged develop roller in the Toner cartridge Deformed Doctor blade or cleaning blade If causes 1 and 2 occur in the toner cartridge replace the toner 2 Scratched surface of the charge roller in the toner cartridge cartridge and try to print out 3 Partly depression or deformation on the surface of the transfer roller Replace the transfer roller if occurred as No 3 Service Manual gt Samsung Electronics Alignment amp Troubleshooting 2 Vertical White Line Description White vertical voids in the image Digital Printer Digital Printer Digital Printer Digital Printer 1 Foreign matter stuck onto the Digital Printer window of internal lenses of LSU mirror 2 Foreign matter or toner particles between the toner Cartridge roller and blade In case the life of the toner cartridge has been
18. upgrade Save the files in the same folder 2 In the DOS input as below and push the enter key Then it will be automatically upgraded 3 There are two commands for the conditions of product When the product is in idle condition down rom file When the product is in Ready condition TECH MODE DATA SETUP FLASH UPGRADE LOCAL copy b rom file Ipt1 4 Do not turn off the power while upgrading process 2 Remote Upgrade This is a function that a fax with the latest firmware sends files to a fax in long distance through telephone line lt Method gt 1 Before remote upgrade the latest firmware should be loaded into the machine TECH MODE DATA SETUP FLASH UPGRADE REMOTE 2 Input the fax number which needs to be upgraded Several faxes can be upgraded at the same time In this case enter the each fax number 3 After push the enter button send the firmware file by calling to the appointed number Around 10 15 minutes needs to send the file lt Caution gt 1 sending and receiving fax must be the same model 2 Asending fax must be set up as ECM mode and a receiving memory must be set up as 100 If not the function operates abnormally Service Manual 20 Samsung Electronics Alignment amp Troubleshooting S W of Maintenance 1 Clearing the Memory You can selectively clear information stored in your machine s memory 1 Press Menu on the control panel until Maintenance appears on the top line
19. value is Disabled lt Method gt 1 MFP Should be connected by RDS Server 2 Service numbers should have the proper values TECH MODE gt DATA SETUP gt NOTIFY TONER gt 2 RDS gt Service Number 3 Machine Serial No should have the proper values TECH MODE gt DATA SETUP gt NOTIFY TONER gt 1 Toner gt Serial No 4 Criter value input is optional default is set to 1000 page TECH MODE gt DATA SETUP gt NOTIFY TONER gt 2 RDS gt Criter Value 5 Remote Test should be On Maintenance gt Remote gt Test On 6 Change the password if you forgot the Notify Toner password enter the new password TECH MODE gt DATA SETUP gt NOTIFY TONER gt RDS gt RDS Password 7 If you are to enable the RDS system Notify Toner option should be Off 3 3 Call setup amp Release In order to perform any RDS activity on a Customer MFP the SVC will have to setup a call to it e On successful completion of call setup one or more RDS functions can be executed before call release is manually initiated e When connecting to a device RDS will query the MFP for serial no If Serial No is a zero length string invalid string user will be prompted to enter a valid serial no for the device If the user chooses not to enter the serial number at that point he can enter edit it later also Serial number will be configurable just like any other MFP parameter Following successful connection following details of t
20. Alignment amp Troubleshooting 4 Alignment amp Troubleshooting This chapter describes the main functions for service such as the product maintenance method the test output related to maintenance and repair DCU using method Jam removing method and so on It includes the contents of manual 4 1 Alignment and Adjustments 4 1 1 Control Panel overview 8 8 a OOOO gg QO OO QOO 7 10 You can copy both sides of the ID Card like a driver s license to a single side of paper Direct USB Allows you to directly print files stored on a USB Memory device when it is inserted into the USB memory port on the front of your machine SCX 4x28 Series only Reduce Enlarge Makes a copy smaller or larger than the original SCX 4x24 Series only Display Shows the current status and prompts during an operation Status Shows the status of your machine Fax Activates Fax mode Copy Activates Copy mode 5 Activates Scan mode Menu Enters Menu mode and scrolls through the available menus Left right arrow Scroll through the options available in the selected menu and increase or decrease values OK Confirms the selection on the screen Back Sends you back to the upper menu level Number keypad Dials a number or enters alphanumeric characters Address Book Allows you to store frequently us
21. Ask to the forwarding side check the image quality of another machine receiving a FAX additionally sent to Check if the FAX status of the forwarding side is also normal Service Manual 220 Samsung Electronics Alignment amp Troubleshooting 7 Defective FAX RECEIVE 3 Description The phone is ringing continuousiy but it cannot receive Even when the RECEIVE Mode is Check ifthe RECEIVE Mode is changed to FAX MODE it cannot TEL MODE or FAX MODE receive then replace the LIU and the Main B d in sequence Service Manual 2228 Samsung Electronics Alignment amp Troubleshooting 8 Defective FAX RECEIVE 4 Description The received data is reduced by more than 50 in the printing Check the FAX status ofthe After checking the data of the forwarding side forwarding side correct the FAX of the forwarding side Service Manual Samsung Electronics Alignment amp Troubleshooting 9 Defective Automatic Receiving Description The automatic receiving function is not working Check and Cause Solution 1 If the RECEIVE Mode is set to the TEL MODE reset it to the FAX MODE 2 Even after the RECEIVE Mode is changed to the FAX Mode it cannot receive then try to replace the LIU and the Main B d in sequence 1 Check ifthe RECEIVE Mode is TEL MODE or FAX MODE Service Manual 47a Samsung Electronics Alignment amp Troubleshooting 4 2 7 Copy Problems
22. OK key is pushed after ON displayed motor will be run 1 message vvill be displayed T DEV Control Item Description THV If OK key is pushed after ON displayed THV will be turned on THV If OK key is pushed after ON displayed THV will be turned on Dev Bias If OK key is pushed after ON displayed Dev Bias will be turned on MHV Bias If OK key is pushed after ON displayed MHV Bias will be turned on m ACRONYMS AND ABBREVIATIONS e DEV Developing High Voltage EDC Embedded Diagnostic Control Firmware HVPS High Voltage Power Supply H W Hardware e LD Laser Diode e LSU Laser Scanning Unit MHV Main High Voltage Charge Voltage e OPC Optical Photo Conductor SCF Second Cassette Feeder THV Transfer High Voltage Service Manual 4 22 Samsung Electronics Alignment amp Troubleshooting 4 1 7 Abnormal Image Printing and Defective Roller If abnormal image prints periodically check the parts shown below Block Spot and Periodic Band Periodic Band by little difference of density White Spot Horizontal black band Ghost Damaged Image by abnormal transfer 6 HeatRoler 778m Black Spots or Vertical Black Band Service Manual cD Samsung Electronics Alignment amp Troubleshooting 4 1 8 Error Message Messages appear on the control panel display to in
23. a memory clear after replacing the main board Otherwise the system may not operate properly Country Group USA Canada Russia Southafrica USA Canada UK Russia South Africa Mexico Germany India Brazil France Oman Italy Poland Spain Bangladesh Austria Kuwait Netherlands Moroco Belgium Algeria Portugal Pakistan Sweden UAE Norway Bahrain Denmark Srilanka Finland Saudi Arabia Switzerland Chile Greece Peru Ireland Argentina Turkey Hungary Romania Bulgaria Czech Service Manual lt d Samsung Electronics Alignment amp Troubleshooting Flash Upgrade The Firmware Upgrade function and has two methods Local and Remote 1 Local Machine Upgrade e RCP Remote Control Panel mode This method is for USB Port Connect to PC and activate RCP Remote Control Panel to upgrade the Firmware lt Method gt How to Update Firmware using RCP 1 Connect PC and Printer with USB Cable 2 Execute RCP and select Firmware Update 3 Search Firmware file to update with Browse Icon 4 Click Update icon firmware file is transmitted to Printer automatically and printer is initialized when it finished 5 Click Refresh icon and check what is updated DOS Command mode This method is just for USB Port Connect to PC with USB cable and enter DOS Command to upgrade the Firmware lt Method gt The first of all need the files down bat down_com bin fprt exe and Rom File file name for
24. cover switch department Cover Open S W Connect in the Main Control board 2 Replace the Main Control Perform EDC test board or Cover Open S W Service Manual 459 Samsung Electronics Alignment amp Troubleshooting 8 No Power Description When system power is turned on all lamps on the operator panel do not come on Check and Cause 1 Check if the power input Replace the power supply cord and SMPS output are normal or SMPS 2 Check the inferiority of LED Panel or LDC window on the 1 Replace the control board front cover ifthe OP panel does not 2 Replace the OP panel appear after normal warming up Service Manual gt Samsung Electronics Alignment amp Troubleshooting 9 Vertical Line Getting Curved Description When printing vertical line gets curved Check and Cause Solution 1 If the supply of 24v is unstable in the Main Control board linking with LSU check drive by Replace LSU 2 Chect the Deve PBA 1 Replace theToner Joint PBA in the Toner Cartridge 2 Replace the MainPBA Service Manual D Samsung Electronics Alignment amp Troubleshooting 4 2 5 The cause and solutions of bad environment of the software 1 The printer is not working 1 Description While Power turned on the printer is not working in the printing mode Check and Cause Check the power of the printer and perform 1 Run Self Test Mode the Self Test Ifthe tes
25. dicate the machine s status or errors Refer to the tables below to understand the messages meaning and correct the problem if necessary Messages and their meanings are listed in alphabetical order e xxx indicates the media type e yyy indicates the tray COMM Error The machine has a communication Ask the sender to try again problem Incompatible The machine has received a fax from The received fax data will be deleted which is registered as a junk fax Reconfirm junk fax setup Line Error Your machine cannot connect with the Try again If the problem persists wait receiving fax machine or has lost an hour or so for the line to clear and contact because of a problem with the try again phone line Or turn the ECM mode on No Answer The receiving fax machine has not Try again Make sure that the receiving answered after several redial machine is operational attempts Stop Pressed Stop Clear has been pressed during Try again an operation yyy There is no paper in the tray Load paper in the tray Paper Empty yyy The paper size specified in the printer Load the correct paper in the tray Paper Mismatch properties does not match the paper you are loading Authentication The ID or password you entered is Enter the correct ID or password Failure incorrect Cancel Your machine s memory has become To cancel the fax job press the OK Yes full while trying to store an original into button to acc
26. e H R Heat Roller and P R Pressure roller And check the area between H R and Thermistor If contaminated clean the area not to be deformed Service Manual a Samsung Electronics Alignment amp Troubleshooting 14 Blank Page Print out 1 Description Blank page is printed 1 Check if the Ground OPC is defective set inside right side 2 Remove contamination of the terminals of the toner cartridge and the unit Bad ground contacts in OPC and or toner cartridge Service Manual gt Samsung Electronics Alignment amp Troubleshooting 15 Blank Page Print out 2 Description 1 Blank page is printed 2 One or several blank pages are printed 3 When the printer turns on several blank pages print Check and Cause 1 Bad ground contacts in OPC and or toner cartridge Remove contamination of the terminals of the toner cartridge Perform the engine self test using EDC Mode to check if the Solenoid is normal 2 Abnormal solenoid If not solved by the above directions 1 2 Replace the engine board Turn the power off delete the data of PC and try printing again Service Manual D Samsung Electronics Alignment amp Troubleshooting 4 2 3 The cause and solution of the bad discharge 1 Wrong Print Position Description Printing begins at vvrong position on the paper Check and Cause Solut
27. e your network interface card Wrong Config interface card correctly Service Manual gt Samsung Electronics Alignment amp Troubleshooting Toner Empty The toner cartridge has run out The You can select the option among Stop machine stops printing or Continue with the left right arrow Press OK to toggle the message to If you select Stop by pressing OK on Stop or Continue the control panel the machine stops Stop gt printing If you select Continue the machine keeps printing but the quality cannot be guaranteed If you do not select any the machine will work as Stop is selected Replace the toner cartridge with a new one Toner Exhausted The lifespan of the toner cartridge This message appears when the which the arrow indicates is reached toner is completely empty and your machine stops printing Replace the corresponding toner cartridge with a Samsunggenuine cartridge Toner Low The corresponding toner cartridge is Take out the toner cartridge and almost empty thoroughly shake it By doing this you can temporarily reestablish printing operations Updating Data This message appears when there is Do not turn the power off when this Please Wait a change in the system setting or message is showing Changes may when you back up a data not be saved and datas can be lost Service Manual D Samsung Electronics Alignment amp Troubleshooting 4 2 Troubleshooting 4 2 1 Procedure of Checking
28. ed fax numbers in memory or search for stored fax numbers or email addresses Redial Pause In ready mode redials the last number or in Edit mode inserts a pause into a fax number On Hook Dial Engages the telephone line Stops an operation at any time In ready mode clears cancels the copy options such as the Stop Clear darkness the document type setting the copy size and the number of copies 17 Start Starts a job 2 2 5 2 5 2 2 2 Ge Service Manual iD Samsung Electronics Alignment amp Troubleshooting 4 1 2 Understanding The Status LED The color of the Status LED indicates the machine s current status Status Description Off The machine is powered off line e The machine is in power save mode When data is received or any button is pressed it switches to on line automatically Green On e The machine is powered on and can be used Blinking When the green LED slowly blinks the machine is receiving data from the computer When the green LED rapidly blinks the machine is printing data Red On e A problem has occurred such as a paper jam cover open or no paper in the tray so that the machine cannot continue the job The toner cartridge is empty or needs to be changed Blinking e A minor error has occurred and the machine is waiting for the error to be cleared The toner cartridge is l
29. ept Yes If you want to memory send those pages that have been successfully stored press the OK button to accept No You should send the remaining pages later when memory is available Connection Error Connection with the SMTP server Check the server settings and the failed network cable Data Read Fail Time expired while reading data Try again Check USB Mem Data Write Fail Storing to the USB memory failed Check the available USB memory Check USB Mem space Service Manual 229 Samsung Electronics Alignment amp Troubleshooting Message Document Jam ADF The front cover is not securely latched Paper has jammed during duplex printing This is applicable only to machines with this feature Door Open Duplex Jam 0 Check Inside Duplex Jam 1 Open Close Door Paper has jammed during duplex printing This is applicable only to machines with this feature Enter Again You entered an unavailable item The selected file format is not supported File Format Not Supported The loaded original has jammed in the Suggested solutions Clear the jam Close the cover until it locks into place Clear the jam Clear the jam Enter the correct item again Use the correct file format Fuser Fan Locked Group Not Available There is a problem in the cooling fan of the machine You have tried to select a group location number where only a single location number can be used such as when add
30. expired white lines or light image occur in front of the image It may occur when Burr and foreign substances are on the window of the toner cartridge frame 4 If the fuser is defective voids occur periodically at the top of a black image 5 It may occur when foreign substances are on the OPC Drum 6 Partly depression or deformation on the surface of the transfer roller Foreign matter stuck onto the window Clean the LSU window with recommended cleaner IPA Clean the window with a clean cotton swab Replace the toner cartridge No 3 Remove the foreign matter and burr of the exposure window toner cartridge No 4 Open the front cover and check ribs that corresponds to the position of the voids Remove if found If the problems are not solved replace the toner cartridge Replace the transfer roller if occured as NO 6 Service Manual gt Samsung Electronics Alignment amp Troubleshooting 3 Horizontal Black Band Description Dark or blurry horizontal stripes occur in the printing periodically They may not occur periodically Digital Print Digital Printer Clean each voltage terminal of the 1 Bad contacts of the voltage Charge Supply Develop and terminals to toner cartridge Transfer roller remove the toner particles and paper particles 2 The rollers of toner cartridge may be stained Charge
31. fuser and remove The temperature of the fuser is the contaminated toner particles on maintained high the roller and clean the foreign matter between Thermistor and Heat roller Caution can be deformed Check and Cause 0 40 8 Z9 Service Manual ZD Samsung Electronics Alignment amp Troubleshooting 12 Stains on the Face of Page Description The background on the face of the printed page is stained Digital Printef Digital Printer Digital Printer DigitakPririter 1 Toner leakage due to improperly Replace the toner cartridge sealed toner cartridge If the transfer roller is 2 If the transfer roller is contaminated run PC Cleaning contaminated stains on the face of Mode Print 2 or 3 times page will occur And perform Self Test 2 or 3 times to remove contamination Service Manual D Samsung Electronics Alignment amp Troubleshooting 13 Stains on Back of Page Description The back of the page is stained at 47 mm or 62 8mm intervals Digital Printer Digital Printer 29 40 Zy Digital Printer Check and Cause Perform the OPC Cleaning Mode 1 47mm Transfer roller is Print 2 or 3 times Run Self Test to contaminated remove the contamination of the transfer roller 1 Replace the transfer roller if contaminated severely 2 Disassemble the fuser and clean 2 62 8mm Pressure roller is th
32. ge and save modes to the factory default e Sent Report Clears all of records of your faxes sent RCV Report Clears all of records of your faxes received e Phone Book Clears the one touch speed and group dial numbers stored in the memory 2 Adiust shading e When the scan unit becomes dirty it can alter the shading value e If your copy has black lines or is blurred adjust the shading setting 1 Load a sheet of vvhite paper into the ADF 2 Make machine Tech mode 3 Press Menu on the control panel and scroll until Machine Test displays 4 Scroll to Shading Test and Press OK 5 Select Shading amp Print appears on the bottom line and press OK 6 Your machine picks up the paper and adjusts the shading value 7 After adjusting shading value will be printed with graphic image Service Manual 223 Samsung Electronics Alignment amp Troubleshooting 3 Remote Diagnostic System RDS RDS and FT EGT Automatic Ordering System will enhance the quality and the speed of after sales service and monitor the performance of the MFP at the customer site e MFP Should be connected by MFP Server 3 1 Required components of RDS RDS for MFP system consists of the following three components that communicate with each other 1 Main RDS Server connected to FAX MODEM 2 RDS Client Application 3 RDS on MFP 3 2 Enable of RDS on MFP This value is in Tech Mode The factory default for Consumables Status Update Error Proactive
33. he MFP will be displayed Tel No Model Server Port that is connected to Status Serial Number Firmware Version Engine Version Emulation Version e In case the established call is dropped due to an error condition RDS Client Application will notify the user It will then be necessary to manually request for another call setup to the desired MFP before any RDS function can be reattempted e If no activity is detected on a connected call for a maximum duration of 5 minutes 300 seconds the call will be released disconnected from the MFP side Service Manual CD Samsung Electronics Alignment amp Troubleshooting 4 1 5 4 Machine Test SWITCH TEST Use this feature to test all keys on the operation control panel The result is displayed on the LCD window each time you press a key MODEM TEST Use this feature to hear various transmission signals to the telephone line from the modem and to check the modem If no transmission signal sound is heard it means the modem part of the main board malfunctioned DRAM TEST Use this feature to test the machine s DRAM The result appears in the LCD display If all memory is working normally the LCD shows lt lt gt gt ROM TEST Use this feature to test the machine S ROM The result and the software version appear in the LCD display FLASH VER 1 00 V ENGINE VER 1 00V PATTERN TEST Using this pattern printout you can check if the printer mechanism is functioning pr
34. he display to see if there are Assigned operation but there are no jobs any scheduled jobs stored The output tray of the machine is full Remove paper of paper Paper Jam 0 Paper has jammed in the feeding area Clear the jam Open Close Door of the tray Paper Jam 1 Paper has jammed inside the Clear the jam Open Close Door machine Paper Jam 2 Special print media has jammed in the Clear the jam Check Inside paper exit area Replace Toner This message appears between Toner Replace the toner cartridge with a new Empty and Toner Low status one Retry Redial The machine is waiting for a specified You can press OK to immediately time interval to redial a previously redial or Stop Clear to cancel the busy station redial operation Scanner locked The scanner module is locked Unlock the scanner and press Stop Clear Self Diagnostics The engine in your machine is Wait a few minutes Temperature checking problems detected Self Diagnostics The LSU Laser Scanning Unit in Wait a few minutes LSU your machine is checking problems detected Send Error There is a problem in SMTP Configure the authentication setting AUTH authentication Send Error There is a problem in DNS Configure the DNS setting DNS Send Error There is a problem in POPS Configure the POP3 setting POP3 Send Error There is a problem in SMTP Change to the available server SMTP Send Error There is a problem on the network Configur
35. he engine board if not solved by the above directions 1 2 3 The life of toner cartridge is expired If not solved by the direction 3 4 Transfer roller lifetime 50K sheets check the transfer roller lifetime has expired and replace it Continue Service Manual D Samsung Electronics Alignment amp Troubleshooting Continue 5 Abnormal low temperature Wait about 1 hour after power on below 10 C before using printer Occur in the toner cartridge 6 Damaged cleaning blade in the replace the toner cartridge and toner cartridge try to print out Service Manual gt Samsung Electronics Alignment amp Troubleshooting 10 Ghost 2 Description Ghost occurs at 75 5 mm intervals ofthe OPC drum in the whole printing VVhen printing on card stock or transparencies using manual feeder PHRIF Printer Pal Printer wug GZ Check and Cause When printing on card stock Select Thick Mode on paper type thicker than normal paper or menu from the software application transparencies such as OHP higher and after using returning to the transfer voltage is original mode is recommended required Service Manual gt Samsung Electronics Alignment amp Troubleshooting 11 Ghost 3 Fuser Description Ghost occurs at 62 8 mm or 77 6mm intervals bak Printer Printer Pak Printer Solution Disassemble the
36. ignment amp Troubleshooting 4 1 5 3 Data Setup SEND LEVEL You can set the level of the transmission signal Typically the Tx level should be under 12 dBm Caution The Send Fax Level is set at the best condition in the shipment from factory Never change settings arbitrarily DIAL MODE This function can choose dial method Default Dial Dial Pulse MODEM SPEED You can set the maximum modem speed Communication is done with modem speed automatically set at lower speed when communicating with a slower speed modem since communication is done on the standard of the side where modem speed is low for transmission reception It is best set 33 6Kbps as default setting ERROR RATE When the error rate is about exceed the set value the Baud rate automatically adjusts to 2400 bps This ensures that the error rate remains below the set value You can select the rate between 5 and 10 CLEAR ALL MEMORY The function resets the system to factory default settings This function is used to reset the system to the initial value when the product is functioning abnormally All the values are returned to the default values and all the information which was set by the user will be erased lt Method gt 1 Select the MEMORY CLEAR at the TECH MODE 2 Push the OK button 3 Select you country There are four country groups Refer to the table below 4 Push the OK button then it will clear all memory NOTICE Always perform
37. ing locations for a Multiple Send operation Open and then close the front cover Use a speed dial number or dial a number manually using the number keypad is not for your machine cartridge designed for your machine is being used by someone else necessary answer or the line is already engaged The mail size is larger than the supported size by SMTP server Mail Exceeds Server Support Low Power The machine is in the previous stage ofthe power save mode When data is received it switches to on line automatically Divide your mail or reduce the resolution Main Motor Locked There is a problem in the main motor Open and then close the front cover The memory is full Memory Full Not Assigned The speed button or speed dial number you tried to use has no number assigned to it Delete unnecessary fax jobs and retransmit after more memory becomes available Alternatively split the transmission into more than one operation Enter the number manually using the number keypad or store the number or address Service Manual gt Samsung Electronics Alignment amp Troubleshooting Not Available Can not perform the task immediately Try again when current task is Try Again Later because too many tasks are running completed at once One Page is Single page data exceeds the Reduce the resolution and try again Too Large configured mail size Operation Not You are in the Add Page Cancel Job Check t
38. ion Wrong sense time caused by defective Replace the defective actuator feed sensor actuator Service Manual Samsung Electronics Alignment amp Troubleshooting 2 JAM 0 Description 1 Paper is not exited from the cassette 2 Jam 0 occurs when the paper feeds into the printer Check and Cause 1 Check the Solenoid by using Replace the solenoid EDC Mode 2 Check if the pad is loose due to Replace the side pad Assembly bad sealing of the side pad L or R if necessary Clean with soft cloth dampened with IPA Isopropyl Alcohol or water 3 Check the surface of the roller pickup for foreign matter 4 If continuous clusters occur check whether the assembly Replace the Main PBA and or slot between shaft pickup and housing pickup opens or is broken away Sensor 5 If the paper feeds into the printer and Jam 0 occurs perform EDC Mode to check feed sensor of the engine board Service Manual Samsung Electronics Alignment amp Troubleshooting 3 JAM 1 Description 1 Recording paper is jammed in front of or inside the fuser 2 Recording paper is stuck in the discharge roller and in the fuser just after passing through the Actuator Feed Check and Cause 1 If the recording paper is jammed in Replace the SMPS or Exit Sensor front of or inside the fuser 2 If the recording paper is 1 Replace the Main PBA stuck in the discharge roller and
39. l and scanner glass cause a blurred image 3 Check printing quality See Print troubleshooting Service Manual 220 Samsung Electronics Alignment amp Troubleshooting 4 2 8 Scanning Problems 1 Defective PC Scan Description The PC Scan is not functioning at all Check and Cause 1 Check the Cable USB or Parallel If the PC and the cable are not connected properly reconnect it After confirming that it is proper by performing a PC printing test 2 Check if the driver is related to driver setup if it is not installed properly so reinstall it Refer to User s Manual If copy function works replace the Main PBA 3 Check if copy function If copy function doesn t work operates normally replace the CIS Ass y and try again Service Manual Samsung Electronics Alignment amp Troubleshooting 2 Defective Image Quality of PC Scan Description The image PC scanned is not clear or bad 1 Check the waveform form If the CIS waveform form is by performing a CIS abnormal try to replace the CIS test in TECH Mode Assy 2 Check if the resolution is If the resolution is set to low let set too low in PC Scan options the user be acquainted with the Refer to User s Manual using method well 4 80 Service Manual Samsung Electronics
40. llow the next steps to release the jammed paper that the paper has been improperly loaded follow the next steps to release the jammed paper 1 Open the front cover and pull the toner cartridge out 1 Check ifthe paper is stuck in the feeding area and if so pull it out gently and slowly 2 Load a paper into the manual tray 2 Remove the jammed paper by gently pulling it 3 Open the front cover and close it The machine straight out as shown below will resume printing 3 Replace the toner cartridge and close the front cover Printing automatically resumes Service Manual Samsung Electronics Alignment amp Troubleshooting In the paper exit area If paper is jammed in the paper exit area follow the next steps to release the jammed paper 1 If a long portion of the paper is visible pull it straight out Open and close the front cover firmly The machine will resume printing If you cannot find the jammed paper or if there is any resistance removing the paper stop pulling and go to step 2 2 Open the rear cover 3 Pull the guide rear on each side down and carefully take the jammed paper out of the machine Return the guide rear to its original position 1 Guide rear 4 Close the rear cover Printing automatically resumes In the duplex unit area Ifthe duplex unit is not inserted correctly paper jam may occur Make s
41. nual 4 62 Samsung Electronics Alignment amp Troubleshooting 2 The printer is not working 2 Description After receiving the printing order no response at all or the low speed of printing occurs due to wrong setup of the environment rather than malfunction of the printer itself Check and Cause 1 Secure more space of the hard disk 2 Printing error occurs even if there is enough space in the hard disk 3 Check the parallel port related items in the CMOS Setup 4 Reboot the system to print Not working with the message insufficient printer memory means hard disk space problem rather than the RAM problem In this case provide more space for the hard disk Secure more space using the disk utilities program The connection of the cable and printer port is not proper Check ifthe connection is properly done and if the parallel port in CMOS is rightly set up As a printer port Select ECP or SPP among SPP Normal ECP and EPP modes increase printing speed SPP normal mode support 8 bit data transfer while ECP Mode transfer the 12 bit data If the regular font is not printing the cable or the printer driver may be defective Turn the PC and printer off and reboot the system to print again If not solved double click the printer in my computer If the regular fonts are not printed this time again the cable must be defective so replace the cable with new one Service Manual
42. of the display 2 Press the scroll button left key or right key until you see Clear Memory on the bottom line and press OK The first available menu item Clear All Mem displays on the bottom line See next page There are some item to display on the LCD 3 Press the scroll button left key or right key until you see the item you want to clear 4 Press Enter The selected memory is cleared and the display asks you to continue clearing the next item 5 To clear another item press Enter and repeat steps 3 and 4 To return to Standby mode press Stop Clear As below item you can selectively clear information stored in your machine s memory e Clear All Mem Clears all of the data stored in the memory and resets all of your settings to the factory default e Paper Setting Restores all of the Paper Setting options to the factory default e Copy Setup Restores all of the Copy Setup options to the factory default e Fax Setup Restores all of the Fax Setup options to the factory default Fax Feature Cancels all of the scheduled fax jobs in the machine s memory As below item you can selectively clear information stored in your machine s memory Advanced Fax Restores all of the Advanced Fax setting options to the factory default e Sound Volume Resets the sound and volume settings to the factory default e Machine Setup Resets all of the system settings such as the machine ID date and time display langua
43. operly It is needed in the production progress Service person doesn t need to use it SHADING TEST The function is to get the optimum scan quality by the specific character of the CCD Charge Coupled Device If the copy image quality is poor perform this function to check the condition CCD unit lt Method gt 1 Select the ADJUST SHADING at the TECH MODE 2 Push the SET UP button then an image will be scanned 3 After the scan CCD SHADING PROFILE will be print out 4 If the printed image is different to the image the CCD is defect 2 nm omar wom BLACK Maxel64 Xinv150 Avgv154 Diff 377 1 Maxv1609 Mins1179 Awg 1506 Diff 696 1 MONO GRAY SHADING 1 BLACK 1 Max 695 Min 668 Avg 681 Diff 203 WHITE 2804 Min 2131 Avg 2600 D ff 456 NOTICE When you test CCD make sure that the cover is closed 3 GREEN GRAY SIUODG BLACK 1 Maxe307 Min 287 Avg 292 D ff 180 WHITE Max 2961 Min 2062 Avg 2631 Diff 485 4 BLUE GRAY SHADING 1 BLACK 1 Maxe258 Min 242 Avg 247 D ff 188 WHITE 1 2162 Min 1640 Avqs2077 Diff 546 RESULTS OK START PIXEL POSITION 253 Service Manual E gt Samsung Electronics Alignment amp Troubleshooting 4 1 5 5 Report PROTOCOL LIST This list shows the sequence of the CCITT group 3 T 30 protocol during the most recent sending or receiving operation Use this list to check for send and receive errors If a communication error occ
44. ow Order a new toner cartridge Service Manual Ce Samsung Electronics Alignment amp Troubleshooting 4 1 3 Paper path ADF ROLLER PICK UP ROLLER FEED ROLLER WHITE BAR ADF GLASS Service Manual 228 Samsung Electronics Alignment amp Troubleshooting 4 1 3 1 Clearing Document Jams When an original jams while passing through the ADF Document Jam appears on the display Input Misfeed 4 Align the left end of the ADF roller with the slot and push the right end of the ADF roller into the 1 Remove any remaining pages from the ADF right slot 1 Rotate the bushing on the right end of the roller toward the document input tray 2 2 Open the ADF cover 1 ADF cover 5 Close the ADF cover Then load the removed page s if any back into the ADF 3 Rotate the bushing on the right end of the ADF roller tovvard the ADF 1 and remove the roller from the slot 2 Pull the document gently to the left and out of the ADF Service Manual Samsung Electronics Alignment amp Troubleshooting Exit misfeed Roller misfeed 1 Remove any remaining pages from the ADF 1 Open the scanner lid 2 Seize the misfeed paper and remove the paper 2 Seize the misfeed paper and remove the paper from the document output tray by carefully from the feed area by carefully pulling it to the pulling it to the right using both hands right using both hands
45. r is seriously contaminated with This occurs when a Guide claw is broken away or transformed Remove the jammed paper after disassembling the fuser Clean the surface of the pressure roller with dry gauze Remove the toner particles 3 Paper is accordion in the fuser stained on the rib Check the assemblage and performance of the exit a 4 48 Service Manual Samsung Electronics Alignment amp Troubleshooting 5 JAM Duplex Description Recording paper is damned in front or inside a duplex module Check and Cause 2 t is a case that a paper cannot reach to a registration sensor 1 A case that a paper jam occurs on A after it is reversed replace a 2nd exit roller after checking its operation 2 A case that a paper jam occurs on B after it is reversed replace a duplex roller after checking its operation Service Manual Samsung Electronics Alignment amp Troubleshooting 6 Multi Feeding Description Multiple sheets of paper are fed at once Check and Cause Check the Guide side L R or Guide Rear in the Cassette ifthe position is correct Replace the solenoid if necessary 2 Solenoid malfunction the solenoid does not work properly Replace the Main PBA Perform EDC Mode r Clean the pad friction with soft 3 Pad Friction is contaminated cloth dampened with IPA with foreign matter oil Isopropyl Alcohol
46. roller 26 7mm Supply roller 47 1mm Develop roller 35 2mm Transfer roller 47mm Clean the right Gear that has relatively small gap of the teeth inthe OPC If the malfunction persists replace the toner cartridge Service Manual D Samsung Electronics Alignment amp Troubleshooting 4 Black White Spot Description 1 Dark or blurry spots occur periodically in the printing 2 White spots occur periodically in the printing Digital Printer Digital Printer Digital Printer Digital Printer Digital Printer Check and Cause 1 If dark or blurry black spots occur periodically the rollers in the Toner cartridge may be contaminated with foreign matter or Run OPC cleaning Mode Print paper particles and run the Self test 2 or 3 times Charge roller 26 7 mm interval OPC drum 75 5 mm interval In case of 75 5 mm interval unremovable in 1 cleanly remove foreign substances stuck on the OPC location equivalent to black spots and white spots with a dry duster If faded areas or voids occur in a black image at intervals of 75 5 mm or black spots occur elsewhere the OPC drum surface is damaged The transfer roller guarantees 50 000 sheets printing If the roller s life is expired replace it In case of 75 5 mm interval unremovable in 1 take measures as to replace the toner cartridge and try to print out Clean the inside of the set against the paper
47. rovides access to various menus to set up the machine or use the machine s functions These menus can be accessed by pressing Menu Refer to the following diagram Menus available in Fax Copy or Scan mode vary q bul Jeyeads punos wiely punos yi w n o punos 891n og s ded d 1 z s s ded dm s s ded Sum s Hodx3 Sum s Yodw pv pnivy yno w 1 gor nosw L AES JoMOd yNejyeq abe nue po 49019 sw 28 ed ON Xe4 aulyoey Q sulysey dm s aul yoey dnjasg wa shs n e q lew 3 yNejeq asn ynejeq ebueuD dm s ueos JoqunN H7 s nddns J UOL as0ub Bs Adwa 10 SOuU Bug UIeN 1517 yny s yodey xe4yunr sqor ajnpayos 140day A M xXe4 Hod M jues Hod M puss yoog ssaippy saijddns uol odoy IV yodey panuyuo9 dm s wa shs ye Wi04 UBS 10102 UBOS u onnlos x ad jeulbuo 9ZIS UBOS 1841 2 je 4 UBS 10 09 ues u o1nj0osoy d4L 2016 9ZIS UBOS asn UEIS Hod M Ady xe4 Hod juss yoo g Ss dm s we sAS dm s ueos dm s 4doo dm s s um 5 IV ues 129 9 b nunuo2 dn s wa shs adh jeulbiio ssouyieq uo ejoo Adoo s do yinejeq ueyo x jdnq dm s Adoo 6 um s p
48. t printing works that Turn the power on while pressing means no problems in the printer itself the test printing button for 2 or 3 seconds If the test printing does not work that before printing works means bad functioning of the printer not because of software Replace the printer cable Ifthe problems not solved even after the cable replaced 2 Check ifthe PC and the check the amount of the remaining tone printer is properly connected and the toner cartridge installed Check if the connection between PC and printer port is proper If you use windows check ifthe printer driver in the controller is set up Ifthe printer driver is properly set up check in which program the printing is not working The best way to find out is to open the memo pad to check the function of printing If it is not working in a certain program 3 Printing is nor working in the Windows adjust the setup the program requires Sometimes the printout is normal within the Windows basic programs but it s not working in a particular program In such case install the new driver again If not working in the Windows basic program Check the setup of the port of CMOS is on ECP And check the address of IRQ 7 and 378 4 Check if the printer cable is If the scanner needs to be connected to the directly connected to peripheral devices printer first the remove the scanner from the PC to see if the printer is properly working alone Service Ma
49. turned 1 Clean the high voltage charge on due to the bad contacts betvveen terminal power supply in the side of the Toner 2 Replace the HVPS if not solved cartridge and charge terminal by the above direction 1 and 2 of HVPS 3 VDO signal of the Main PBA is Low state Replace the LSU Unit or Main PBA Service Manual D Samsung Electronics Alignment amp Troubleshooting 7 Uneven Density Description Print Density is uneven between left and right Digital Printer Digital Printer Digital Printer Digital Printer Digital Printer Check and Cause 1 The pressure force on the left and right springs of the transfer roller is not even the springs are Replace both the left and right damaged the transfer roller is improperly Spring Holder installed or the transfer roller bushing or holder is damaged 2 The life of the Toner cartridge Occur in the toner cartridge gently has expired shake the toner cartridge 3 The toner level is not even on Replace the toner cartridge and the toner cartridge roller due to the try to print out bad blade Service Manual 2 Samsung Electronics Alignment amp Troubleshooting 8 Background Description Light dark background appears in vvhole area of the printing Digital Printer Digital Printer Digital Printer Digital Printer Digital Printer Check and Cause The toner cartridge is basically 1 Does character exist
50. u want displays on the bottom line Press the OK button to process your selection save your input or selection An asterisk appears next to the selection on the display indicating that it is now the default 8 To exit the menu press the Back button repeatedly or the Stop button NOOO Note If you want to set the basic menu items please consult the user guide Service Manual aD Samsung Electronics Alignment amp Troubleshooting 4 1 5 Tech Mode 4 1 5 1 How to Enter Tech Mode In service tech mode the technician can check the machine and perform various test to isolate the cause of a malfunction While in Tech mode the machine still performs all normal operations To enter the Tech mode To enter the Tech mode press 2 in sequence and the LCD briefly displays TECH the machine has entered service tech mode 4 1 5 2 Setting up System in Tech Mode In service tech mode the technician can check the machine and perform various test to isolate the cause of a malfunction SCX 4824FN 4828FN Data Setup Machine test Report Send Level Switch Test AlI Report DTMF Level Modem Test Protocol Pause Time Dram Test Configuration Dial Mode Rom Test Key History Modem Speed Pattern Test Error nfo Error Rate Shading Test Usage Page RDS Component Check Clear All Mem Service Support Clear Counts Flash Upgrade Silence Time Service Manual 229 Samsung Electronics Al
51. ure that the duplex unit is inserted correctly 1 Pull the duplex unit out of the machine 1 duplex unit 2 Remove the jammed paper from the duplex unit If the paper does not come out with the duplex unit remove the paper from the bottom of the machine If you cannot find the jammed paper or if there is any resistance removing the paper stop pulling and go to step 3 Service Manual Samsung Electronics Alignment amp Troubleshooting 3 Open the rear cover 4 Pull the guide rear on each side down and remove the paper Return the guide rear to its original position 5 Close the rear cover Printing automatically resumes In the optional tray If paper is jammed in the optional Tray follow the next steps to release the jammed paper 1 Pull the optional tray open 2 If you see the jammed paper remove the paper from the machine by gently pulling it straight out If you cannot find the jammed paper or if there is any resistance removing the paper stop pulling and go to step 3 Pull the tray half 4 Remove the jammed paper by gently pulling the paper straight up and out 5 Insert the trays back into the machine Printing automatically resumes Service Manual Samsung Electronics Alignment amp Troubleshooting 4 1 4 Menu Map The control panel p
52. urs while the machine is in TECH mode the protocol list will print automatically OTHER ITEM This list provides a list of the user system data settings and tech mode settings Configuration report Configuration Report Date amp Time 24 DEC 2007 22 51 MON Model Name SCX 4x28 Series Options Default Copies Default Reduce Enlarge Default Darkness Default Original Type Paper Size Tray 1 Paper Size Manual Feeder Copy Tray Paper Type Tray 1 Paper Type Manual Feeder Speaker Ringer Key Sound Alarm Sound Clock Mode Language Pover Save Timeout Scan PWR Save Altitude Adjustment Firmware Engine Version Emulation Version Installed Date Total Page Count CRU Prints ADF Platen Scan Page Counts IP Address Memory Size Service Manual XD Samsung Electronics Item 11 99 Org 1008 LGL gt LTR 78 Light Normal Text Text Photo Letter 34 Letter A4 Tray 1 Tray 2 Plain Paper Bond Plain Paper Bond On Off Off Lov On Off On Off 12 Hours 24 Hours English FRANCAIS 5 10 15 15 30 60 1 0 5 1 2 Plain High Org 100 Normal Text 4 D4 Auto Plain Paper Plain Paper Comm Mid off On 24 Hours English 15 Min 30 Sec 0 5 Hour s Plain 1 00 00 18 PCL5e 5 69 12 24 2007 PS3 1 72 166 11 20 2007 TIFF 0 86 00 01 02 2008 2007 11 19 193 193 0 192 0 0 192
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