SERVICE MANUAL - HPI Technologies
Contents
1. CONTENTS 1 GENERAL DESCRIPTION ii i i i a i 1 1 2 INSTALLATION AND SETTINGS OF e BRIDGE ID 2 1 2 1 Setup Procedure sie i iew ak b ee dee Felt a Sastre rel 2 3 3 e BRIDGE ID GATE SETTING CODE LIST nennen nnn nnn nnn 3 1 TROUBLESHOOTING iii i iilo ree ere it ene cervo da da de Fete vei 4 1 CANCELING e BRIDGE ID GATE CARD AUTHENTICATION 5 1 February 2007 TOSHIBA TEC CORPORATION All rights reserved KP 2004 CONTENTS KP 2004 February 2007 TOSHIBA TEC CORPORATION All rights reserved CONTENTS 1 GENERAL DESCRIPTION e BRIDGE ID Gate KP 2004 is a card reader which enables user authentication on a ICLASS compli ant noncontact card CLASS is a noncontact IC card technology developed by HID Corporation February 2007 TOSHIBA TEC CORPORATION All rights reserved KP 2004 GENERAL DESCRIPTION KP 2004 February 2007 TOSHIBA TEC CORPORATION All rights reserved GENERAL DESCRIPTION 2 INSTALLATION AND SETTINGS OF e BRIDGE ID GATE Follow the procedure below to set up the e BRIDGE ID Gate Its settings require users to enter their confidential information Service technicians in the field can only displav the entrv screen and must have the users enter their confidential information The table below shows the persons related to the settings and what thev do for the settings User Equipment2. 2 3 C Hardware installation Worker Service technician Operation Installs the e BRIDGE ID Gate to the equipment Y D System setting 08 1772 2 3 System setting 08 1772 Worker Service technician Operation Performs system settings to make the e BRIDGE ID Gate features usable on the equipment Y E LDAP server setting 08 1927 P 2 4 E LDAP server setting 08 1927 Worker Service technician Operation Sets the attribute name of the LDAP server authentication ID which has been confirmed in pro cedure A on the equipment F Card authentication setting P 2 4 F Card authentication setting Worker User Operation Selects Enable of Card Authentication Start operation KP 2004 February 2007 TOSHIBA TEC CORPORATION All rights reserved INSTALLATION AND SETTINGS OF e BRIDGE ID GATE 2 1 Setup Procedure A LDAP server confirmation The service technician confirms a user if the attribute name used for card authentication authentication ID on LDAP server is correct The confirmed attribute name should be set on this equipment in proce dure K Attribute Name Contents B Authentication method confirmation The user accesses TopAccess and confirms if Enable of Department Code and User Authentica tion is selected The
3. 1 Access the equipment with the e BRIDGE ID Gate installed from the web browser 2 Click the User Management tab and the Authentication menu 3 Enter the administrator password and click Login 4 Select Enable of Card Authentication in User Management Setting 5 Log out of TopAccess KP 2004 February 2007 TOSHIBA TEC CORPORATION All rights reserved INSTALLATION AND SETTINGS OF e BRIDGE ID GATE 3 e BRIDGE ID GATE SETTING CODE LIST Code Items Contents 08 1772 Card reading device setting lt Acceptable value 8 digits gt To enable the e BRIDGE ID Gate a card reading device should be set in the order of ABYYZZZZ Enter the corresponding values to A B YY and ZZZZ AB Special setting A Debugging NIC 0 Not used 1 Used B Interface 0 USB connection 1 N A e YY Authentication 00 No authentication using a noncontact IC card 02 Authentication using a noncontact IC card KP 2003 03 Authentication using a noncontact IC card KP 2005 04 Authentication using a noncontact IC card KP 2004 e ZZZZ Sub code 0000 No authentication using a noncontact IC card 0002 Use Card ID of a noncontact IC card Example When using the e BRIDGE ID Gate KP 2004 00040002 When canceling card authentication with the e BRIDGE ID Gate 00000000 08 1927 LDAP server attribute name setting for card authentication authentication ID Default eBMUserCard gt LDAP server attrib
4. power of the equipment ON while pressing the digital keys 0 and 8 simultaneousiv 2 Key in 1772 and then press the START button 3 Key in the setting code and then press the ENTER button on the touch panel 4 Shut down the equipment February 2007 TOSHIBA TEC CORPORATION All rights reserved KP 2004 INSTALLATION AND SETTINGS OF e BRIDGE ID GATE E LDAP server setting 08 1927 The service technician sets the attribute name of the LDAP server authentication ID which has been confirmed in procedure A on the equipment Check the attribute name confirmed in procedure A 08 1927 Sets the attribute name of authentication ID on the LDAP server lt Default eBMUserCard gt lt Procedure gt 1 Turn the power of the equipment ON while pressing the digital keys 0 and 8 simultaneousiv 2 Key in 1927 and then press the START button 3 Enter the attribute name confirmed in procedure A using the buttons on the touch panel eBMUserCard is set by default 4 Confirm if the entered content is correct and then press the ENTER button on the touch panel 5 Shut down the equipment F Card authentication setting The user accesses TopAccess to enable the card authentication Reference Setting procedure in TopAccess followed by the user To enable the card authentication refer to the co packed Operator s Manual For the detailed procedure in TopAccess refer to the TopAccess Guide
5. TOSHIBA SERVICE MANUAL e BRIDGE ID Gate File No SME060032A0 R061121D2600 TTEC Ver01 2007 04 Trademarks iCLASS is a trademark of HID Corporation Microsoft Windows and the brand names and product names of other Microsoft products are trade marks or registered trademarks of Microsoft Corporation in the U S and or other countries Other company names and product names in this manual are the trademarks of their respective companies 2007 TOSHIBA TEC CORPORATION All rights reserved Under the copyright laws this manual cannot be reproduced in any form without prior written permission of TOSHIBA TEC CORPORATION No patent liability is assumed however with respect to the use of the information contained herein GENERAL PRECAUTIONS REGARDING THE INSTALLA TION SERVICE AND MAINTENANCE FOR e BRIDGE ID GATE KP 2004 The maintenance should be done bv a qualified service technician 1 When installing the e BRIDGE ID Gate follow the procedure described in the co packed Unpacking Instructions 2 No person other than specialized service technicians can unpack or install the e BRIDGE ID Gate 3 Be sure to unplug the power cable of the equipment before starting the installation service or main tenance 4 Be sure to unplug the power cable of the equipment before disconnecting the ground wire and be sure to connect the ground wire securely before plugging the power cable 5 Unplug the power cable of the eq
6. manager Entrv of card information required for user authentication Network administrator Confirmation of the LDAP server settings required for user authentication Service technician Hardware installation System settings Helping users enter the card information Note Each procedure shown in this chapter has an instruction to turn the power of the equipment ON and to shut it down If each setting is performed consecutively turning the power ON or shutting it down is not necessary February 2007 TOSHIBA TEC CORPORATION All rights reserved KP 2004 INSTALLATION AND SETTINGS OF e BRIDGE ID GATE Setup Flow The setup flow is shown below For the details of each procedure refer to the page shown A LDAP server confirmation P 2 3 A LDAP server confirmation Worker Service technician Operation Confirms the user if the attribute name used for card authentication authentication ID on the LDAP server is correct The confirmed attribute name should be set this equipment in proce dure K B Authentication method confirmation 2 3 B Authentication method confirmation Worker User Operation Confirms if Enable of Department Code and User Authentication is selected The user also confirms if either of Windows Domain Authentication or LDAP Authentication of Method is selected C Hardware installation P
7. t Ask the user about it and check the LDAP server settings KP 2004 February 2007 TOSHIBA TEC CORPORATION All rights reserved TROUBLESHOOTING 4 2 07 04 5 CANCELING e BRIDGE ID GATE CARD AUTHENTICATION Canceling the card authentication with the e BRIDGE ID Gate Perform the following setting Key in 00000000 on the code 08 1772 08 1772 When canceling the card authentication with the e BRIDGE ID Gate Setting code 8 digits 00000000 For the procedure refer to D System setting 08 1772 P 2 3 D System setting 08 1772 February 2007 TOSHIBA TEC CORPORATION All rights reserved KP 2004 CANCELING e BRIDGE ID GATE CARD AUTHENTICATION KP 2004 February 2007 TOSHIBA TEC CORPORATION All rights reserved CANCELING e BRIDGE ID GATE CARD AUTHENTICATION TOSHIBA TOSHIBA TEC CORPORATION 2 17 2 HIGASHIGOTANDA SHINAGAWA KU TOKYO 141 8664 JAPAN
8. uipment and clean the area around the prongs of the plug and the area around the outlet once a year or more Accumulated dust could cause a fire 6 Arrange the power cable of the equipment or other wires properly after the installation so that no one trips over them 7 Basically the equipment should not be operated when it is disassembled or any part is removed 8 Be sure not to touch the live or drive sections of the equipment when its power is ON 9 Tools Use the designated jigs or tools if any Use the recommended measuring instruments or equivalent if any 10 Check the rating plate of the equipment or other cautionary labels at the service or maintenance Clean or reattach them if they are stained or falling off 11 Store the PC boards in antistatic envelopes and handle them wearing a wristband because IC devices on them can easily be ruined by static electricity Before wearing a wristband unplug the power cable of the equipment and make sure that no charged objects insulated such as plug outlets are in the vicinity 12 When collecting and disposing of the used equipment supplies or packing material follow the rele vant local regulations or rules 13 Return the equipment to the normal status and check if it operates normally after the installation service or maintenance Warning Confidential information in this manual shall be handled with extra care Wrongful handling of such information may be punished under law
9. user also confirms if either of Windows Domain Authentication or LDAP Authen tication of Authentication is selected Note that the card authentication is disabled if Local Authentication of Authentication is selected Reference Confirmation procedure in TopAccess followed by users For the detailed procedure refer to the TopAccess Guide Access the equipment with the e BRIDGE ID Gate installed from the web browser Click the User Management tab and the Authentication menu Enter the administrator password and click Login Confirm if Enable of Department Code in Department Setting is selected Confirm if Enable of User Authentication in User Management Setting is selected Confirm if either of Windows Domain Authentication or LDAP Authentication of Method in User Management Setting is selected 7 Log out of TopAccess Hardware installation The service technician installs the e BRIDGE ID Gate following the co packed Unpacking Instruction IDI Svstem setting 08 1772 The service technician sets the codes shown below to enable the e BRIDGE ID Gate features 08 1772 Uses Card ID as an authentication ID Setting code 8 digits 00040002 For the details of the setting codes refer to the e BRIDGE ID Gate setting code list P 3 1 3 e BRIDGE ID GATE SETTING CODE LIST lt Procedure gt 1 Turn the
10. user re enter the correct card format Is the card authentication setting enabled Ask the user about it and check it from TopAccess 15 the IC card authentication server is the LDAP server Ask the user about it and check it from TopAccess Is IC card a usable one Check with another IC card 15 the owner of the IC card registered on the LDAP server as a user If all of the above have been checked but the problem is still not solved replace the e BRIDGE ID Gate D The e BRIDGE ID Gate beeps three times consecutively one short beep and immediately a set of short and long beeps and a message Failed Authentication appears on the equipment s touch panel Check the following Is the LAN cable connected correctly Check the LAN cable connection February 2007 TOSHIBA TEC CORPORATION All rights reserved KP 2004 TROUBLESHOOTING 4 1 07 04 3 The e BRIDGE ID Gate beeps three times consecutivelv one short beep a short period and then a set of short and long beeps and a message Failed Authentication appears on the equipment s touch panel Check the following Is the IC card authentication server is the LDAP server Ask the user if he or she is registered on the LDAP server to use this IC card 4 Even if the e BRIDGE ID Gate beeps three times one short beep a short period and then a set of short and long beeps the screen of the equipment is not switched 15 the LDAP server setting correc
11. ute name for the authentication ID should be set February 2007 TOSHIBA TEC CORPORATION All rights reserved KP 2004 e BRIDGE ID GATE SETTING CODE LIST KP 2004 February 2007 TOSHIBA TEC CORPORATION All rights reserved e BRIDGE ID GATE SETTING CODE LIST 4 TROUBLESHOOTING 1 The e BRIDGE ID Gate does not beep when an IC card is brought close to it or the screen of the equipment is not switched The equipment does not recover from the energv save mode even if an IC card is brought close to the e BRIDGE ID Gate Check the following 15 the IC card close enough to the e BRIDGE ID Gate If the IC card and the e BRIDGE ID Gate are separated 3 cm or more the e BRIDGE ID Gate may not detect the IC card 15 the period the IC card is brought close to it long enough Are the equipment and the e BRIDGE ID Gate connected correctly 15 cable of the e BRIDGE ID Gate disconnected from the equipment If so shut down the equipment connect it with the cable and then turn the power ON Is the e BRIDGE ID Gate set enabled on the equipment Check if the setting is correct on the code 08 1772 Is attribute name of the authentication ID for the LDAP server set on the equipment Ask the user the attribute name of the authentication ID for the LDAP server and then check if this attribute name corresponds with the one set on the code 08 1927 15 card format of the IC card set on the equipment correctly Have the
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