Service Manual 8910 Leve 1& 2
Contents
1. Nokia Corporation2. Confidential 17 06 2002 1 SIMPLE INFRARED TEST You need another NOKIA infrared device when testing infrared via sending a business card The infrared windows of the devices must be directed to each other and should have a distance of approx 15cm Make sure that infrared is activated in receiver device e g 6310 From Home Menu select Names Select Search Select List Select Details from one phonebook entry Select Options Select Send bus card Select Send via IR Press red receiver button for Home Menu Note A simple Bluetooth test is under development If you are faced with Bluetooth problems please send the unit to appropriate Service Center with higher Service Level e infrared connection a Se et oS pi 2 SW UPDATE To use FLS 4S Flash Dongle you have to follow the user guide inside the sales package Please check always the latest version of flash software Flash Concept Point of Sales Note that ACF 8 charger is inside FLS 4S sales pack and cannot be ordered separately Description See corresponding ITEM CIRCUIT REF of the Spare Parts List Service Manual 8910 Level 1 amp 2 Copyright 2002 Nokia Corporation NOKIA PAGE 7 10 Approved 3 0 Nokia Mobile Phones Customer Care E amp A SOX 00471 en MWy Technical Services Repair Concepts Confidential 17 06 2002 SOFTWARE UPDATE PREPARATION To remove the Battery Cover push the lock button Li
3. screws and insulators are correctly re fitted after servicing and alignment Ensure all cables and wires are repositioned correctly 6 All PC s used with NMP Service Software for this produce must be bios and operating system Year 2000 Compliant Service Manual 8910 Level 1 amp 2 Copyright 2002 Nokia Corporation NOKIA Nokia Mobile Phones Customer Care E amp A Technical Services Repair Concepts PAGE 3 10 Approved 3 0 SOX 00471 en MWy Confidential 17 06 2002 Table of content 1 SPARE PARTIS LIST 2 SIMPLE INFRARED TEST 3s SW UPDATE visesisccssssecesssssccccsacssecsscasecscsesss 4 SOFTWARE UPDATE PREPARATION 5 GENERAL REPAIR INFORMATION 6 SERVICE NOTES scene Te AGONOGO TESTER wisssssscccscsssccscesescstscsssess 8 BATTERY TESTER sise Service Manual 8910 Level 1 amp 2 Copyright 2002 Nokia Corporation NOKIA PAGE 4 10 Approved 3 0 Nokia Mobile Phones Customer Care E amp A SOX 00471 en MWy Technical Services Repair Concepts Confidential 17 06 2002 Change History Originator Status Version No Date Comments 02 05 2002 Initial draft Approved 06 06 2002 MWy Approved 2 0 17 06 2002 Battery Cover and Logo Plate added Service Manual 8910 Level 1 amp 2 Copyright 2002 Nokia Corporation NOKIA PAGE 5 10 Approved 3 0 Nokia Mobile Phones Customer Care E amp A SOX 00471 en MWy Technical Services Repair Concepts Confidential 17 06 2002 Spare parts list SPARE
4. B MES OM OF THE FAULT ON CMT PART Symptom Code an i Totally dead 2 O Selftest failure 3 0 SIM Fail 4 X No service 5 O No calls in 6 No calls out 7 _ Keypad failure 8 O Display failure 9 0 Audio failur re 10 Doesn t charge 11 C Overcharging 12 0 Hand free failun re 3 C Burns fuses 14 O Accessory fail which uS _ Switches off 16 L Other oi OBS ERVED OR MEASURED FAULT 1 X TX Power e 2 0 TX Phase error 3 Bit Error Rate 4 C Burst Template 5 Ramping spectra 6 L RX Quality 7 RSSI 8 C Other D SYMPTOM OF THE FAULT ON PDA PART Symptom Code _ En 1 C PDA doesn t start 2 g Internal error 3 O Keypad failure 4 0 Display failure im Service Manual 8910 Level 1 amp 2 Copyright 2002 Nokia Corporation NOKIA PAGE 10 10 Approved 3 0 Nokia Mobile Phones Customer Care E amp A SOX 00471 en MWy Technical Services Repair Concepts Confidential 17 06 2002 5 GONOGO TESTER The Acterna Wavetek GoNoGo Tester has to be used to carry out the final test after your service action to guarantee the functionality of the phone Please refer to the actual information in the Nokia Care Point Extranet within the Partner Web Site 6 BATTERYTESTER The Astratec battery tester lets you test the capacity of Nokia batteries Please refer to the actual information in the Nokia Care Point Extranet within the Partner Web Site Service Manual 8910 Level 1 amp 2 Copyright 2002
5. NOKIA PAGE 1 10 Approved 3 0 Nokia Mobile Phones Customer Care E amp A SOX 00471 en MWy Technical Services Repair Concepts Confidential 17 06 2002 Service Manual Nokia 8910 NHM 4 Service Level 1 amp 2 Copyright Nokia Corporation This material including documentation and any related computer programs is protected by copyright controlled by Nokia Mobile Phones All rights are reserved Copying including reproducing storing adapting or translating any or all of this material requires the prior written consent of Nokia Mobile Phones This material also contains confidential information which may not be disclosed to others without the prior written consent of Nokia Mobile Phones Service Manual 8910 Level 1 amp 2 Copyright 2002 Nokia Corporation NOKIA PAGE 2 10 Approved 3 0 Nokia Mobile Phones Customer Care E amp A SOX 00471 en MWy Technical Services Repair Concepts Confidential 17 06 2002 Introduction The purpose of this document is to give Nokia service level 1 amp 2 workshops aids to carry out service for 8910 The use of this Service Manual is only for Nokia authorized service partners additionally to other service documentation like Service Bulletins While every endeavor has been made to ensure the accuracy of this document some errors may exist If you find any errors or if you have further suggestions Nokia should be notified Please keep in mind also that this documentation is continuously being upda
6. PARTS ITEM CIRCUIT REF PART NO PART NAME 1003 __ 9430309 LOGO PLATE 1013 9590057 BATTERY COVER ASSEMBLY BLACK 1013 9590123 BATTERY COVER ASSEMBLY NATURAL TITANIUM SWAP UNITS PART NO PART NAME 0073520 NHM 4NX N8910 SWAP EN AR NATURAL 0073521 NHM 4NX N8910 SWAP EN AR BLACK 0073522 NHM 4NX N8910 SWAP ENGINE IL NATURAL _ 0073523 NHM 4NX N8910 SWAP ENGINE IL BLACK _ 0073524 _ NHM 4NX N8910 SWAP ENGINE RU NATURAL 0073525 NHM 4NX N8910 SWAP ENGINE RU BLACK 0073526 NHM 4NX N8910 SWAP ENGINE FR BLACK 0073527 NHM 4NX N8910 SWAP ENGINE FR NATURAL 0073528 NHM 4NX N8910 SWAP ENGINE TR NATURAL 0073529 NHM 4NX N8910 SWAP ENGINE TR BLACK 0073530 NHM 4NX N8910 SWAP ENGINE PL NATURAL 0073531 INHM 4NX N8910 SWAP ENGINE PL BLACK 0073532 NHM 4NX N8910 SWAP ENGINE E amp A NATURAL 0073533 NHM 4NX N8910 SWAP ENGINE E amp A BLACK SERVICE TOOLS PART NO PART NAME 0775265 FLA 16 FLASH LOADING ADAPTER Z Z 0730218 xcs 1SERVICECABLE _ 0080541 FLS 4S SALES PACK E amp A OO __ 0670246 BLB 2 BATTERY BLOCK 0271467 _ HDC 5 HEADSET 0272169 TRAVEL CHARGER ACP 8E EURO 0272172 TRAVEL CHARGER ACP 8X UK 0273001 DCV 4 DESKTOP STAND Service Manual 8910 Level 1 amp 2 Copyright 2002 Nokia Corporation NOKIA PAGE 6 10 Approved 3 0 Nokia Mobile Phones Customer Care E amp A SOX 00471 en MWy Technical Services Repair Concepts
7. ft the Battery Cover up and then pull it out with plastic tweezers and then push the Battery carefully Cover forward softly Press down the Grip Cover to release the snap of the Pull the Logo Plate smoothly on both sides Logo Plate First place the Flash Adapter FLA 16 to the hole on Press the adapter carefully downwards with low the left side no 1 Then press the Adapter down on pressure until it clicks Take care that the FLA 16 the right side no 2 adapter fits well Service Manual 8910 Level 1 amp 2 Copyright 2002 Nokia Corporation NOKIA PAGE 8 10 Approved 3 0 Nokia Mobile Phones Customer Care E amp A SOX 00471 en MWy Technical Services Repair Concepts Confidential 17 06 2002 3 GENERAL REPAIR INFORMATION In this section you will get some general hints how to carry out repairs o Use gloves to avoid corrosion and fingerprints o Protect windows and displays with a foil to avoid dust and scratches o Use always original Nokia parts and accessories o Always use your own equipment for testing which you are sure that it works E g if the customer complains about charger function please test the phone with your own charger to be sure if phone or charger causes the malfunction These General Service Bulletins have to be followed SB 089 SB 107 SB 121 SB 124 SB 132 Don t try to service proto types indicated on Type Label Be sure that you have minimum hardware requirements in place If one
8. of your service tools cause malfunction return the defective part Service Policy for packaging serviced products You need a Golden Phone for inspecting your measuring equipment Please check Nokia Partner Web Site PWS for latest news and files on a regular basis Service Manual 8910 Level 1 amp 2 Copyright 2002 Nokia Corporation NOKIA PAGE 9 10 Approved 3 0 Nokia Mobile Phones Customer Care E amp A SOX 00471 en MWy Technical Services Repair Concepts Confidential 17 06 2002 4 SERVICE NOTES We recommend using Service Notes when shipping phones to other Service Partners It prevents the product from scratches it is ESD neutral and has the possibility to give valuable feedback of the fault symptom through a structured form Please refer to the document Service Notes for faulty NMP transceiver on Partner Web Site to get further information ae fs are CAC Our Ref 4214 Handled by Product Code oso 38 1 Serial n o 449333 20 99S5406 12 _ ____ Date 40 dO 04 yes X Warranty Case C No __Inst C Instant Service O DOA R X Repair RR Repair and Refurbishment RO Refurbishment only SW _ Software update C C Claim A O Analysis 4h 24 h Service SR Socal Request A Save gt User a i A EXISTENCE OF FAULT 1 X Continuous fault 2 C Intermittent fault 3 C Temperature 4 4 O By shock or vibration 5 O No clear fault 6 L1 Only as portable Only in a car 8 O Only in desktop 1
9. ted and modified so watch always out for the newest version Warnings and Cautions Please refer to the phone s user guide for instructions relating to operation care and maintenance including important safety information Note also the following Warnings 1 CARE MUST BE TAKEN ON INSTALLATION IN VEHICLES FITTED WITH ELECTRONIC ENGINE MANAGEMENT SYSTEMS AND ANTI SKID BRAKING SYSTEMS UNDER CERTAIN FAULT CONDITIONS EMITTED RF ENERGY CAN AFFECT THEIR OPERATION IF NECESSARY CONSULT THE VEHICLE DEALER MANUFACTURER TO DETERMINE THE IMMUNITY OF VEHICLE ELECTRONIC SYSTEMS TO RF ENERGY 2 THE HANDPORTABLE TELEPHONE MUST NOT BE OPERATED IN AREAS LIKELY TO CONTAIN POTENTIALLY EXPLOSIVE ATMOSPHERES EG PETROL STATIONS SERVICE STATIONS BLASTING AREAS ETC 3 OPERATION OF ANY RADIO TRANSMITTING EQUIPMENT INCLUDING CELLULAR TELEPHONES MAY INTERFERE WITH THE FUNCTIONALITY OF INADEQUATELY PROTECTED MEDICAL DEVICES CONSULT A PHYSICIAN OR THE MANUFACTURER OF THE MEDICAL DEVICE IF YOU HAVE ANY QUESTIONS OTHER ELECTRONIC EQUIPMENT MAY ALSO BE SUBJECT TO INTERFERENCE Cautions 1 Servicing and alignment must be undertaken by qualified personnel only 2 Ensure all work is carried out at an anti static workstation and that an anti static wrist strap Is worn 3 Ensure solder wire or foreign matter does not enter the telephone as damage may result 4 Use only approved components as specified in the parts list 5 Ensure all components modules
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