TOPS ONLINE PAYMENTS USER GUIDE
Contents
1. Pay My Accounts My Profile Contact gt Enter the required information and click Submit History My Profile gt Account Summary gt My Account gt Add an Account Herb Score Logout Printer Friendly Add Account Account Details Name of Account Holder Routing Number 9 digits Account Number ooo Make this my Default Account Submit How do I find my routing number and account number Joan E Hancock 1000 75012 Colson Avenuue Louisville Kentucky 40225 SR Deae AnyBank USA routing and checking transit account check 8 TOPS Online Payments Figure 9 Online Payments Add An Account Add Credit Card Info window ADD CREDIT CARD My Profile Contact gt Enter the required information and click Submit History Account Summary gt Add an Account gt My Account gt Add Credit Card Herb Score Logout Pay My Accounts Add Credit Card Card Info First Name Last Name Card Type Number I Expiration card Alias I Card Address Address City State Zip Submit Printer Friendly Information PLEASE NOTE E E 4 convenience fee of 2 00 and 3 00 of the payment amount will be added to credit card payments Other payment options Electronic Check 4 convenience fee of only 2 00 will be added to electronic checks 21 Enter Banking or Credit Card information 22 Click Submit to save information You are no ready to make online payments2. f GB Lockbox cash receipts XX Sample Condominium Sel Street ti E awg E Select By fe Address C Account C LotUnit YSL 0 he TT 30 The Select Address window appears 31 Locate the Owner Name associated with the Invalid Transaction 32 Double Click the name to select or Click the name 39 Click OK Figure 4 11 Select Address window lt 1 OD Select Address Lenner Hame dan Jennifer Lance Jeff Stevens Jenny Craig Bill Smith Warren Carter George Berube Jimmy amp Jane Bowl Glen Johnzon Hancy Garner John amp Carol Dunhill S 34 You are returned to the Edit Lockbox Transaction window and the Unit Key field now contains a value 34 TOPS Online Payments Figure 4 12 Edit Lockbox Transaction window i GB Edit Lockbox Transactions Transaction J Edit Info Community ID mm Jenniter Lance Date Received 097 604 Amount Received 90 00 Decs J Check 1178179 35 Click OK 36 You are returned to the Lockbox Owner List window 37 Click OK 38 You are returned to the Receive Lockbox Payments the Invalid Trans Column is now blank 39 Click the Post and Deposit radio button for the Post Options Figure 4 13 Post Options Post Options Unposted cash batches 40 Click the Post button 41 The Enter Deposit Date dialog box appears 42 Enter the Deposit Date 43 Click the checkbox if you wish to print a Deposit Slip TOPS Online Payments
3. Steps 3 through 19 of the instructions in the Community web site section MAKING AN ONLINE PAYMENT As soon as the owner account is setup you can begin making payments Payments can be a onetime event or they can be setup as Auto Pay a scheduled recurring event The Online Payments payment options include E checks Visa Mastercard American Express and Discover The service will pre populate the balance owed homeowners have the option to pay the amount owed or enter the new amount they wish to pay When owners submit a payment they will receive a reference number and receipt letting them know that the payment has been received From your community or management company web site 1 Click the Pay Dues button 2 Login with your Online Payments Username and Password 3 The Account Summary window appears 11 Figure 12 Online Payments Owner Account Summary window 12 ACCOUNT SUMMARY Pay My Accounts My Profile Contact wiew your account summary and history below You may add an account by clicking My Accounts o gt Submit a payment now by selecting the payment account and submitting the form John Dunhill Logout Printer Friendly SL N By submitting your payment you agree to the following Current Balance Credit 177 02 6 As a person authorized to initiate transactions for this account I authorize eRentPayer to debit the account listed the specified amount in order to fulfill an obligation that I l
4. 35 Figure 4 14 Enter Deposit Date window SS GB Enter Deposit Date This will Post and Deposit Cash receipts across all communities Deposit Date 11201704 G Print Deposit Siip 44 Click OK 45 The Lockbox Cash Receipts Report Output dialog box appears 46 Select the output for your Deposit Slip Figure 4 15 Lockbox Cash Receipts Report Output dialog box f GB Lockbox cash receipts en E Report Control Report Output f Screen C File f Portrait f Landscape Examples of Deposit Slips are provided at the end of this section Deposit Slip Output Printer If you elect to print the report to a printer the printer dialog box will appear Select the printer you wish to print the report File If you elect to print the report to a file the following dialog box will appear 36 TOPS Online Payments SY TOPS MESSAGE LY Report File XXISPOOLVGBOOS4 PRT Created g The system creates the report and stores it in the Community Folder in a sub folder named SPOOL Note the location and file name assigned to a report when it appears in the dialog box You may wish to rename the report Using Windows Explorer open the SPOOL folder locate the report position your mouse over the desired file and Right Click your mouse to display a drop down menu of actions you can take with this file Rename is one of the options on the drop down menu Click Rename and enter a new name Screen If you elect to print
5. Checks Visa and Mastercard American Express and Discover Residents as well as Associations can use the convenience of the TOPS Online Payments system to make their payments The following is a list of some of the many types of fees and assessments your customers can pay using Online Payments Association dues from Homeowners Special assessments Rent for use of the clubhouse Onetime fees for clubs and social events Recurring fees for Pool Passes or Parking Management fees from Associations to their Management Company TOPS Online Payments provides an alert to the account administrator with a copy of the owners emailed receipt as payments are made Your account administrator will also receive a daily e mail containing transactions that have cleared the bank Cleared transactions are stored in a lockbox format file which you download and process into TOPS 2000 via the lockbox interface eliminating the need to re key payment information You can also run date specific reports to view payment information BROWSER SKILLS TOPS Online Payments will operate on two browsers Microsoft Internet Explorer and Netscape This manual assumes that Online Payment users have basic browser skills Therefore questions regarding your Internet browser should be referred to your systems administrator or the browser s user guide TOPS Online Payments 1 LOGGING ON The TOPS Online Payments service is typically accessed through the community web si
6. You may make a onetime payment or authorize auto pay to automatically make your payment on a specified day each month without any further action from you You can change your online payments account setup at anytime From the TOPS Management Company web site 1 Click the Pay Dues link 2 The Select Your Community window appears Figure 10 Online Payments Management Company Web Site window Online Dues Payment If you are a resident of a community managed by Demo Property Management you can pay your dues online via Credit Card or Electronic Check In order ta make an online payment you must first select your community fram the list below AS oample Community YY Sample Community Bayside villas E Mangrove Bay Community J Select your community from the list box 4 Click Continue 9 The Online Payments Login window appears Figure 11 Online Payments Management Company Web Site Login window Mangrove Bay Online Dues Payment If this is the first time you are paying your dues online please click CREATE LOGIN If you have paid online before please login below Username J Click here for LIVE HELP Password Live Help is available from g 4M 5 PM MDT You may also call 866 289 5977 CREATE LOGIN FORGOT LOGIN TOPS Online Payments From this point forward the steps for creating a login are the same whether you are on your community web site or the Property Management Company web site Repeat
7. eRentPayer Transaction Receipt 855 96 Your Online Payment Adminstrator E mail Here To Homeowners E mail Here Cc J Transaction Receipt for Nick Allen Your credit card payment of 293 52 trom card 1018 was made on Mon Sep 13 19 27 40 POT 2004 Payment Amount 2761 60 Convenience Fee 11 92 Total 293 52 The reference number for this transaction is 655 96 This email has been automatically generated by eRentPayer If you have any questions please Contact TOPS Support Setting Up Auto Pay Auto Pay allows you to define the schedule with which to make your online payment automatically You are able to setup Auto Pay at anytime and update it as needed If you wish to make this a recurring monthly payment Click Pay Dues and login using your Online Payments username and password From the Account Summary window 1 Click Setup Auto Pay 2 The Setup Auto Pay window appears Figure 15 Online Payments Setup Auto Pay window SETUP AUTO PAY Pay My Accounts My Profile Contact E gt Provide the necessary information and click Submit History Verify Payment gt Thank You gt Account Summary gt Setup Auto Pay John Dunhill Logout Printer Friendly Amount di Joo j Day of Month Make first payment in Make last payment in Months to pay Jan 1 Feb 2 Mar 3 Apr 4 May 5 Jun 6 Jul tF Aug E Sep 9 Oct 105 Nov 11 Dec 12 Submit Payments will be made automatically each month un
8. gt Account Management gt My Profile Manager TOPS Logout Printer Friendly 5 The Account Management window appears displaying E mail Preferences 18 TOPS Online Payments Figure 3 5 Online Payments Administrator Account Management window Summary People Billing Exports Settings c gt You may update your preferences to override the defaults History Billing gt My Profile gt Account Management Manager TOPS Logout 10 11 12 Printer Friendly Email Preferences Do you want to receive an email when a resident makes a payment If so what email TO tops erentpayer com Do you want to receive an email when a direct deposit is sent to you If so what email To tops erentpayer com cc D pcc O OO When a payment is peburnmed NSF Invalid Account etc what email should we notify To tops erentpayer com cc D pcc O OO When emails are sent to residents what email address would you like them to be from From topsM erentpayer com Update gt If you want to receive an alert each time a payment is made Select Yes then enter the e mail address If your online payments volume is very high receiving an alert each time a payment is made may be excessive select NO to disable this function If you want to receive an alert when an Export is ready to download Select Yes then enter the e mail address If you want to receive an email when an application for housing is submitted What email addres
9. have with TOPS Submit a Payment Now I understand and agree that this amount will be charged This amount map not reflect pour actual balance due E immediately after I confirm this transaction and that any Amount Db Joo w convenience fees are non refundable If my payment is returned unpaid I understand and Fram Wachovia Bank N a 1010 authorize the item plus a 25 00 processing fee to be electronically debited fram my account Continue gt Setup Auto Pay Convenience Fee Breakdown eCheck 2 00 Credit Card 2 00 3 00 Account Histor Search Transactions Description Amount 14834 49 Fayment 177 02 Service Fee 42 00 Acct 1010 Fayment Processing 4179 02 Total 179 02 Enter the amount you wish to pay in the Amount field Select the Bank Account you wish to use for this transaction Click Continue The Verify Payment window appears oe T TOPS Online Payments Figure 13 Online Payments Payment Verification window VERIFY PAYMENT Pay My Accounts My Profile Contact gt Verify your payment information and click Pay Now History Verify Payment John Dunhill Logout Printer Friendly Almost Done Please verity Bank Account WACHOVIA BANK M A 1010 Payment 4mount 177 02 Convenience Fee 2 00 Total 179 02 F Pay Mow gt gt Your bank statement will show a debit from ERENTPATER This payment will be processed by the bank at 4 00 pm Eastern You may
10. info Making payments using the Online Payments service is as simple as Clicking Pay Dues on the web site to login Credit Card or Bank Account information is transmitted over a secured connection Homeowners create a secure profile that is encrypted and password protected This information is completely separate from the community web site profile and can be change by the user at any time Because the Online Payments information is stored on a separate and secure server a community web site administrator does NOT have access to an owner s online payment login When accessing a secured site the following dialog box will appear Figure 1 Web Security Alert dialog box Security Alert TOU are about to view pages over a secure connection Any information you exchange with this site cannot be viewed by anyone else on the Web _ Ir the future do not show this warning CREATING AN OWNER ACCOUNT Before Online Payments can be used an owner must create a new Login Username and Password separate from their login to the Community web site Only one Online Payment login can be created for each property When an owner is ready to create a login whether they access Online Payments from their community web site or the management company web site the online payment interface identifies a valid owner by matching the street address with the owner name entered by the user If the owner name does not match the information on file the account Is re
11. ta be electronically debited from my account Continue gt gt Setup Auto Pay Convenience Fee Breakdown eCheck 2 00 Credit Card 2 00 3 00 Account Histor Search Transactions Description Status Amount 14834 49 Fayment 177 02 Service Fee 2 00 Acct 1010 Paument Processing 179 02 Total 179 02 26 TOPS Online Payments Chapter 4 LOCKBOX DOWNLOAD TO TOPS 2000 The homeowner and Online Payments Administrator will receive an email notification that a payment was made the e mail does not contain payment data Four business days after payments are made you will receive an e mail containing the statement of deposit for payments that will be deposited to your account the following business day Credit Card payments are typically processed within 24 hours eRentPayer sends an e mail notification the next morning advising the Online Payments Administrator that there are new transactions to be exported The export notification contains the link to the eRentPayer web site login to retrieve the transaction download By default all payments for the prior day come in one file Once the file is downloaded to your system you can proceed with uploading the data to TOPS 2000 and updating the resident balances EXPORT ONLINE PAYMENT TRANSACTION FILES To retrieve your Online Payment Transaction file from the eRentPayer download web site While still in the email notification 1 Click the e R
12. the report to the screen for preview you will have the option of printing the report before exiting the preview Exit preview C k ea You may also define the report Layout Profile or Landscape d J Would you like to print previewed pages 47 Click OK 48 The System displays the following message when the post is completed Figure 4 16 Post Complete message SY TOPS MESSAGE X 2 Process completed cane TOPS Online Payments 37 The TOPS 2000 post function will update homeowner account history and make all G L entries to the appropriate accounts HANDLING NON SUFFICIENT FUNDS ITEMS 38 Should an eCheck be returned for NSF managers and residents are notified by e mail The manager has the option to resubmit the eCheck or contact the homeowner to do so Returned payments will automatically be reflected on the homeowners TOPS 2000 ledger history along with any additional NSF fees The Online Payment service will resubmit the NSF payment as many times as a manager likes until funds are available TOPS Online Payments Examples of Payment and Import Notifications The following three examples represent the e mail notifications generated by Online Payments The e mail headers have been altered to protect customer information Figure 4 17 Export Notification eRentPayer Export Notification 0914_A To Your Administrator E mail Address Here Cc File 0914 4 is ready for export An expor
13. verification will be sent to you via e mail 12 Enter all required data Figure 5 Online Payments Owner Account Information window REQUIRED INFORMATION Pay My Accounts My Profile Contact Fill out all required fields and click Submit c gt You will hawe an opportunity to change this information later Herb Score Logout Frinter Friendly Reguired Information Hame Full Name Herb Score Primary Address Street Street 2 S City Rockville State Maryland Y Zip Phone Foa J F765 Personal Identification Last 4 of SSN xxx xx If you da not have a Social Security Murmber please enter the last 4 numbers of your passport Email Ses A valid email address is required to receive payment receipts Pesidence S60 Diamond Avenue A Terms of Use d I agree to the Terms of Use Submit 13 Click the Checkbox to accept the terms of use 14 Click Submit Once the account is setup proceed with setting up payment options You may enter bank account or credit card information from which to make payments 15 The Account Summary window appears 16 Select a preferred payment method from the Pay list box TOPS Online Payments Figure 6 Online Payments Owner Account Summary window ACCOUNT SUMMARY Pay My Accounts My Profile Contact o gt View your account summary and history below E You may add an account by clicking My Accounts gt Submit a payment now by
14. 0PLOCKBS104091 5 4 6265 6 LAX S ian ES Community Mame Lockbox ID al Trans atch Totals Inval Trans S Post Options Talai m _ jo f Unposted cash batches f Post and Deposit Eea t RS History Eea Date Hold mt File 10 Click the Process File button to the right of the file name field 11 You will be prompted for the type of lockbox file to process Figure 4 4 Select Lockbox ID dialog box GB Select Lockbox ID D Recenving Lockbox with f Regular Lockbox C CAB Lockbox 12 Select eRentPayer file format 13 Click the Proceed button 14 A list of all transaction batches contained in the lockbox file appears see the following illustration 30 TOPS Online Payments Figure 4 5 Receive Lockbox Payments window GB Receive Lockbox Payments E BIS Lockbox File Hame C YTO 20U0UWOHL OC BIS W2US 30 ABI 206 3 D LAX 4l Community Hame Lockbox ID Val Trans Batch Totals Inval Trans sample Condominium 2222 220 YY Bema 2222 275 x Total 12 1170 00 7 f Unposted cash batches f Post and Deposit en p 7 7 ub History Clear Sprint Close Post Options 15 Click a Community Name to view the details for that batch 16 The Lockbox Owner List for a Community window appears displaying the Owner Names Amount Check and Unit ID Figure 4 6 Lockbox Owner List for a Community f GB Lockbox Owner List for a Community Mame of Community An Sample Condominium Lockb
15. NE PAYMENT TRANSACTIONS TO TOPS 2000 Open TOPS 2000 and select any community so that you may access the Main menu From the Main menu 1 Click Global 2 The Global Sub menu options appear Figure 4 1 Global Sub menu options File Setup Edit view Administration Utilities Job Streaming Report Defaults Internet Window Help Work Order Payroll Global Search Officer Labels Scan Payments Direct Debit Form Letter Manager 3 Click the Lockbox sub menu option 4 The Receive Lockbox Payments window appears 28 TOPS Online Payments Figure 4 2 Receive Lockbox Payments window Ek Lockbox File Hame sss l Community Mame Lockbox ID Val Trans Batch Totale Inval Trans f GB Receive Lockbox Payments Post Options t Unposted cash batches f Post and Deposit 5 Click the Lockbox File Name down arrow 6 The Windows Explorer Open File dialog box appears Figure 4 3 Windows Explorer Open File Dialog box 3 040930 46283 A My Recent 040930 46283 B Documents Desktop fh My Documents S Mu Computer a File name 040915 AB 293 8 Mu Network Files of type All files Cancel PI aces Open as read only TOPS Online Payments 29 ra Locate the file you just saved Click Open B You are returned to the Receive Lockbox Payment window 9 The Lockbox file name appears in the Lockbox File Name field GB Receive Lockbox Payments Sele Lockbox File Hame TOPS2000
16. Notifications ccccscsssseeeecceeeecceeeaeeaeesseseeeceeeeeeeeeeeeaeaaeegeeees 39 Examples of A Deposit Slip and An Accounting Summary sese eee eee eee 4 ADDENDUM OB ear nr em nu om en So eee 1 HOMEOWNERS GUIDE TO ONLINE PAYMENTS ccocssscccsscscccsccscccscccccccccccccccccccccccccccccccccsscccccecccceesccccescses 1 Creatin GAM OWNEl ACCOUNT T l Account WO Gini atid S e a A A E A A E 2 Prom vour Community We TTT 2 From the TOPS Management Company web site sees eee eee eee 10 Makinan Online POV INCI TTT Il SU UPAMO PAY sii ei kaa a AN eh Be ee ena Se aac 15 TOPS Online Payments Chapter 1 INTRODUCTION The TOPS Online Payments service provide TOPS 2000 customers with a convenient and easy to use online payment solution for their community residents All financial information is stored on a secured server with Secured Socket Layer SSL protection Each transaction is encrypted with a 128 bit level encryption When owners first connect to the online payments web site they define new usernames and passwords which are separate and distinct from the community web site login information A link is added to your community web site making the interface seamless to your community residents If your association does not have a web site the link is made available on your management company s web site Available 24 hours a day seven days a week TOPS Online Payments provides owners with numerous payment options including e
17. Step 2 Online Payments Please select the frequency and the time you wish this action to execute sunday C First Day Of The Month Monday rT 15th Of Month Tuesday C Last Day Of Month Wednesday Thursday Friday Saturday At 6 00 00 PM mt et AIS XDXR Previous 11 Click the checkbox s to set the scheduled time and days uploads will be done 12 Click Finish 13 The task will now appear in the TOPS Scheduler window Figure 2 11 TOPS Scheduler window KE TOPS Scheduler Task Description Action Last Run Friday 117 1272004 6 00 00 PM Online Payments fore Sample Online Payment Delete 14 You may minimize the window or Click Done to close Scheduler window and sent it to the system tray TOPS Online Payments 11 How To SET RUN SCHEDULER ON STARTUP To ensure Scheduler is part of your system Startup routine or if your system goes down Scheduler will resume when your system reboots you must set Run Scheduler on Startup From the TOPS 2000 Main menu 1 Click Internet 2 Select the Scheduler option from the drop down menu 3 If Run Schedule on Startup is checked nothing more has to be done However if it is NOT checked Click Run Schedule on Startup to activate Figure 2 12 Scheduler sub menu options Internet Window Help Internet Control Center Scheduler Schedule Tasks Run Schedule On Startup Community Wweb Sites Online Payrnents Internet Backup Service Web Reports Ma
18. TOPS ONLINE PAYMENTS USER GUIDE Contents CHAPTER H TTT 1 INTRODUCTION AP E A E T A E A E 1 BOWS OF IKI A l LOSON E OT oE ET E EET O E O 2 How This Mannal TS OVC CHICO aE ETO Ta a aH Na l EE ean 2 CHAPTER T 5 SETTING UP TOPS 2000M DATA UPLOAD iccsssscnacsascivecusnasssnrackesstsersegaspevesensssosssaspanessbennassssopaeussessecnsscasnass 5 Update PT VO CV AIA TOS nirna o EET TET E E 5 Setup and Run Communities UPload TT 6 Setup Scheduled Owner Data OC DPlodds A R lan a TEE 0 R aH aE ES H Raa A 9 How T e SCHEAULCT ON SIGTIUD enrii ena E ORR een Mua ag E E eeeee 12 Web Site Online Payments Link Placement miese ene ETE EE E A 13 CHAPTER Jarrin Eeo oE ETa a ERr oE oS aaret 15 ONLINE PAYMENTS ADMINISTRATOR SETU aaea 15 Administrator Username and TROET a Ra ETT hac E eds B aI pa 15 Update TheAdministrator User Profile vive cewek ri ea a OEE E N NAE EO 15 EIRE Meni 6 I8 E S fae E A E NN 18 A 016 i E PE A A A E E E A A N A E E E en ERT 20 Usne Admin SEARCH S onde E 20 POO le L E E E AT E E ET 23 BIND enne aa ona a a E a aa E 24 SLINI a AE P A E A A E E A S A E A E A E 25 CHAPITER er eE ne ee ee ee eer ee eee 27 LOCKBOX DOWNLOAD TO TOPS 200 vssccsssuuasdesscsessswecssctisscasescusdecaseuscswecsuacavosdascawsssdasseccsaaceusessoseesees 27 Export Online Payment Transactlot T LIGE a aana Beier aT aR oa ales ea cs Z Download Online Payment Transactions to TOPS 2U00TM eee 28 Handling Non Supficiert Funds T 38 Examples of Payment and Import
19. a 3 Click Internet Select the Online Payments menu option Select the Upload Now sub menu option Figure 2 6 Online Payments sub menu options 4 Internet Window Help Internet Control Center Scheduler Community Web Sites Online Payments Community Management Internet Backup Service Upload Mow Web Reports Manager visit TOPS Web Site view Demo Community Site Check For Updates Online An Upload Completed dialog will appear when all communities have been uploaded successfully When adding new communities to Online Payments in the future they must also be setup in Community Management Repeat outlined in this section for each new community you add the steps TOPS Online Payments SETUP SCHEDULED OWNER DATA UPLOADS It is important that the Online Payments service is uploaded with owner information and account balances from TOPS 2000 on a scheduled basis This ensures that homeowners pay the correct amount when making online payments You will want to setup the TOPS Scheduler utility to upload this data regularly Notice this is NOT the same as a Community Web Site data upload This data uploads to a different server using secure FTP To setup Scheduler from the TOPS 2000 Main menu 1 Click Internet 2 Select the Scheduler option from the drop down menu 3 Select the Schedule Task option from the sub menu Figure 2 7 Internet Scheduler sub menu options Internet Window Help Internet Contro
20. e Biling Exports Settings c gt wiew your account summary and history below c gt You may add an account by clicking My Accounts c gt Submit a payment now by selecting the payment account and submitting the form History Account Summary Manager TOPS Logout Frinter Friendly Statement History All Transactions No Results eRentPayer All nights reserved Terms of Use Privacy Policy TOPS Online Payments 25 Figure 3 13 Account Summary Window When Logged In As An Owner ACCOUNT SUMMARY Pay My Accounts My Profile Contact c gt Wiew your account summary and history below C You may add an account by clicking My Accounts erc Submit a payment now by selecting the payment account and submitting the form John Dunhill Logout Printer Friendly Current Balance Credit 177 02 Ey submitting your payment you agree to the following As a person authorized to initiate transactions for this This ammount may not reflect pour actual balance due account I authorize eRentPayver ta debit the account listed the specified amount in order to fulfill an obligation that I have with TOPS Submit a Payment Now L understand and agree that this amount will be charged immediately after I confirma this transaction and that any amount B E convenience fees are non refundable If my payment is returned unpaid I understand and From Wachovia Bank M a 1010 authorize the item plus a 25 00 processing fee
21. ent Payer hyperlink contained in the e mail 2 Enter the Administrator Login and Password 3 If you are a Community proceed to Step 3 below If you are a Management Company proceed to Step 4 below or From your community or the management company web site 1 Click Pay Dues 2 Enter the Administrator Login and Password 3 If you are a community select the Export option and proceed to Step 5 or 4 If you are a management company select the Companies option 5 Select a particular community or Select lt All Companies gt to export all transaction for all communities 6 The Search for Files dialog box appears 7 Click Export N Transactions now TOPS Online Payments 27 8 The browser dialog box appears asking you if you want to Open Save or Cancel the file 9 Click Save 10 Identify a location on your system or the server drive for the lockbox file and save it to that location The path to this location must NOT have any spaces in it For example store it in T TOPS2000 Lockbox but not in C Documents and Settings Owner Desktop because that path has spaces in it Do NOT save it to your desktop i K TOPS2000 Tip Creating a separate Online Payments lockbox folder to save to is helpful Remember do not use long file names use the DOS 8 character naming conventions e g OPLOCKBX Go to TOPS 2000 to proceed with importing the transaction information to the homeowners ledger history DOWNLOAD ONLI
22. er data Setup Scheduled Data Uploads Web site Online Payment Link Placement Online Payments Provides instructions for Administrator Setup Setting up the Administrator Username and Password Establishing the company settings for alerts notifications e mail etc at the Online Payments service web site Lockbox Download to Lockbox Download provides instruction on how to import TOPS 2000 the transactions into TOPS 2000 tm 2 TOPS Online Payments Addendum A Provides the homeowner instructions on how to Homeowners Guide to Online Payments Access TOPS Online Payments service Setup an Owner Account Create username and password Add bank information Make online payments TOPS Online Payments 3 Chapter 2 SETTING UP TOPS 2000 DATA UPLOAD TOPS Software s web support team will send an e mail informing you that your application s has been approved and you may begin setting up the Online Payments feature for your homeowners An application must be completed for each individual association in addition to your management company application Before you begin the initial community data uploads from TOPS 2000 make sure that your TOPS 2000 program files are up to date To do so run Check for Updates Online using the following instructions UPDATE PROGRAM FILES To update all of your TOPS program files from the TOPS 2000 Main menu 1 Click Internet 2 Select the Check for Updates Online menu
23. er co mingled Each payment is listed separately providing the owner name address the amount received and the distribution EWE FETE 4 30 04 LOCEESE EMRE BEF OSIT EME TIE 4 64 FE TY lem ias Bate 84 30 04 WT EE LEE E IHE Sc Oe 18007 Lark Street CHE 1116111 BTT 18685 Lark Street ChHE 1116111 BTT 400 Eazy Street OH O SEITE 450 Eazy Street CHE 211315 vta 460 Eazy Street OHE GOI 11T 46 bimn Ever H LL BEFITS 56 Biloerd Ever KH 1115113 S Tak YS tot 1amnnd Ever H 1115113 ITS T20 44 TOPS Online Payments 41 A Lockbox Deposit Accounting Summary by Community is also provided The Summary list all the G L accounts and the amounts distributed to each account It also lists all charge codes and the amounts applied to each account EVE METE 4 30 04 LOCKESE EMRE IAHT EME TIER 4 64 E TT tem Beperdt Bate 84 30 04 ECcavwNFTIWG fV EEEET Lazh Checking Sperat ing KIZ dt Exrexzrentz Eecethahle Late Ferz Eece thakle 1334 44 Special mts Fece e508 THL CHEECE CHE REECE WE IEI pui Haintenance Fee 1314 44 1 Late Feez 1346 008 T Special Ermis 1330 008 TFL 120 08 EHET CORFLETE 1 TEESE aX BIL YTL TOLL RIII 08 1 TESCO ERTS TOLL Te L 13 TOIL TREESEC ONS TYT 11168 08 42 TOPS Online Payments Addendum A HOMEOWNERS GUIDE TO ONLINE PAYMENTS The community web site Account Info window allows the homeowner to view account balances account history and last payment
24. formation Account History Search Transactions Balance Credit 776 00 No Results Street Number 830 Street Name Diamond Avenue Ant Number Update Balance 9 Joo lt Submit Change Login Username MelBens Submit Delete Login Billing Billing allows you to view detailed information for the transactions that have been made Billing searches may be filtered by the following options No Filters All Transfers Credit Card Direct Deposit Electronic Check e Check ERentPayer Credit ERentPayer Fee Payment ACH Reversal 24 TOPS Online Payments Figure 3 11 Billing Search for Transactions window gt Search for transactions by dates or reference number History Account Management gt Manage People gt Person Information gt Billing Manager TOPS Logout Printer Friendly Summary People Billing Exports Settings Search for Transactions Riam ING Z 45 2004 Filter results b ener o v T NSS oe s OR Ref H Submit No Results Summary Summary displays online statement history When logged in as the Administrator the Statement should not list results because online payments would not be made using the administrator account This Summary search is not used by the Administrator Figure 3 13 is an example of an owner Account Summary window Figure 3 12 Account Summary Window When Logged In As Administrator ACCOUNT SUMMARY Summary Peopl
25. he lockbox file before you have a chance to process it you may download it again Login to the online payments web site and go back to the Exports Companies feature Then do a search for the lockbox file for the time period in which you exported it When it displays the lockbox export Click the file to download it again An Invalid Transaction contained in a batch indicates that data maybe missing therefore the transaction cannot be applied to an owner account refer to Figure 4 7 If the lockbox utility displays a numeric value in the Invalid Trans column 21 22 23 24 29 Click the Community Name containing Invalid Transactions The Lockbox Owner List for a Community window appears displaying the Owner names payment amounts check and Unit ID Find the line items that are missing data in the columns refer to Figure 4 6 Click the line item The Edit Lockbox Transactions window appears Figure 4 9 Edit Lockbox Transactions 20 GB Edit Lockbox Transactions Transaction J Edit Info Community ID x 4l Unit Key U LANCE Date Received O91 6 04 Amount Received 90 00 Decs I Check 1178119 Note the Unit Key cannot be blank or zero It must be a value greater than zero TOPS Online Payments 33 26 Click the Unit Key down arrow 27 The Lockbox Cash Receipts window appears 28 The Select By default is Address 29 Click the Addr drop down arrow Figure 4 10 Lockbox Cash Receipts window
26. ing Admin Search Features Summary People and Billing are used to search for and viewing Online Payment information An example of each search option is provided at the end of this section Communities are called Companies on the Management Company web site The company administrator will often have an additional filter that allows searches by a particular community or by all communities 20 TOPS Online Payments The Online Payments system supports Wildcard searches the recognized wildcard symbol is the percent sign You are able to search for items that contain a letter or group of letters See the following TOPS Tips G TOPS Tip An example of using the wildcard search You remember that the Last Name of the person you are searching for ends with berg You would enter berg in the Last Name field then Click Submit refer to Figure 3 8 for search results Figure 3 7 Person Search window Wildcard Search example Person Search FirstName i i Last Nam eberag o emal Show Active Persons Submit The search results will display a list of all persons containing berg in their Last Name TOPS Online Payments 21 Figure 3 8 ildcard Search Results 22 Search Results ha O O 1 2 3 A J D Fi H g Ka ka C M K K ka k kK K k ka D W oo s Eh LH da U N Berg BERGEL BERGEM BERGER Berger Blacksberg Blomberg Buchberger Dahlberg Falberg FEINBERG Feldberg Frankenberg Freibe
27. jected Account Login and Password From your Community web site 1 Click the Pay Dues link Figure 2 Web Site Menu Options Public Homepage Resident Login Pay Dues y Classifieds Documents e Forms Amenites Related Site Links Schools Map Moving 2 The Online Payments Login window appears Figure 1 Online Payments Login window Login Forgot Login l Create Login c Provide your username and password and click Submit to login Username Password EF Remember my login Forgot your login Create Login Printer Friendly J Click here for LIVE HELP Live Help is available from 2 AM B PM MOT You may also call 366 289 5977 eRentPayer All rights reserved Terms of Use Privacy Policy TOPS Online Payments oe Click Create Login This Login Username and Password is separate from your community web site Login 4 Select your street Figure 2 Online Payments Choose Street window CHOOSE STREET Login l Forgot Login l Create Login c gt Please select your street History Choose Street Printer Friendly J Click here for Create a Login Z LIVE HELP Your Street Address Bank Street M Live Help is available fram Bank Street 3 AM 5 PM MDT Diamond Avenue E Easy S i 866 289 5977 eRentPayer All rights reserved Terms of Use Privacy Policy 5 Click Submit 6 Select the address of your property from the Address drop down
28. l Center Scheduler Schedule Tasks Run Schedule On Startup Community Web Sites Online Payments Internet Backup Service Web Reports Manager Visit TOPS Web Site View Demo Community Site Check For Updates Online 4 The TOPS Scheduler window appears TOPS Online Payments Figure 2 8 TOPS Scheduler window lt TOPS Scheduler NestRun Task Description Action Last Run Delete eriod 01 01 2000 01 31 2000 ity Name XX Sample Condominium S FullSho Inbox S OP Docs ay Online My TOPS2 lt TOPSS Note the Scheduler icon on the taskbar and on the right system tray If Scheduler is already running Double Click the icon in the system tray to open the lower right of your screen next to the clock 5 Click Add to add a new task 6 The TOPS Scheduler Step 1 window appears 7 Enter a Task Description typically a name that identifies the task 8 Click Online Payments button the gray house icon 9 Click Next Figure 2 9 TOPS Scheduler New Job window Step 1 amp TOP Scheduler New Job step 1 Action step 2 Schedule Step 1 Please choose a description and an action to schedule Task Description Online Payments for XX Sample Community Ke Community Web Sites Check For Updates 10 TOPS Online Payments 10 The TOPS Scheduler Step 2 window appears Figure 2 10 TOPS Scheduler New Job window Step 2 SE TOP Scheduler New Job step 1 Action Step 2 Schedule
29. list Figure 3 Online Payments Create Login window CREATE LOGIN Login Forgot Login l Create Login c Please select your address and choose a new login History Choose Street gt Create Login Printer Friendly Create a Login Your Street Address 200 Easy Street J Click here for uc dlls ae LIVE HELP First Name Last Name Live Help is available from 2 AM 3 PM MDT Choose a Login You may also call 866 239 5977 Username Password eRentPayer all rights reserved Terms of Use Privacy Policy 7 Enter your first and last name 8 Enter the Username and Password you wish to use 9 Click Submit If the First and Last names do not match the information on record for this address the Login will be rejected TOPS Online Payments Figure 4 Online Payments Create Login Error Message CREATE LOGIN Login l Forgot Login l Create Login a A THE INFORMATION YOU ENTERED IS INCORRECT c gt Please select your address and choose a new login Frinter Friendly Create a Login Your Street Address 100 Easy Street J Click here for Your name Te LIVE HELP FirstName S S 7 Last Mame E Live Help is available from 9 AM 5 PM MOT Choose a Login You may also call 266 289 5977 Username L Password L Submit B eRentPayer All rights reserved Terms of Use Privacy Policy 10 Confirm your profile information 11 YOU must provide an e mail address Your payment
30. nager Visit TOPS Web Site wiew Demo Community Site Check For Updates Online The Scheduler program is added to your systems Startup folder it will run anytime the system restarts or a new user logs in To verify Click Start Menu All Programs Startup 12 TOPS Online Payments WEB SITE ONLINE PAYMENTS LINK PLACEMENT Please e mail TOPS Software at websupport topshome com to let us know when you have completed your first data upload When you e mail TOPS web support also let us know where on your web site s left menu frame you want the link to the Online Payments feature to appear By default we place it near the top right underneath the Home link and we name the link Pay Dues f you would like it called something else or placed somewhere else on the menu please let us know in your e mail TOPS Online Payments 13 Chapter 3 ONLINE PAYMENTS ADMINISTRATOR SETUP To process or view payment information on the TOPS Online Payment system you must have an Administrator Login As the Administrator you have authorization to retrieve lockbox files define settings for sending and receiving alerts receipts confirmations etc via e mail researching owner and transaction information Keep in mind if your online payments volume will be very high receiving an alert each time a payment is made may be excessive you have the option to disable this functionality ADMINISTRATOR USERNAME AND PASSWORD Once Online Payments Setup i
31. not cancel your payment after that time fou may wet make payments from government trust or business accounts Please only make payments from personal bank accounts eRentPayer All rights reserved Terms of Use Privacy Policy 8 Review the information if it is correct Click the Pay Now gt gt button 9 The following Payment acknowledgment appears 13 Figure 14 Online Payments Payment Acknowledgement window THANK YOU Pay My Accounts My Profile Contact W Your payment of 179 02 was successful Vi Your new balance is 354 04 er Thank you for your payment History Verify Payment gt Thank You John Dunhill Logout Printer Friendly Thank you for your payment A payment receipt was sent to Dunhillj aol com Payment Details view My Account History Date Tue Now 16 12 36 01 PST 2004 Ret 18243 49 Description Payment 177 02 Service Fee 2 00 Acct 1010 Amount 179 02 A Would you like your payment to be made automatically each month Setup Auto Pay B eRentPayer All rights reserved Terms of Use Privacy Policy You may Click the View My Account History link review your payment history 10 Click Logout when finished to close the window and exit Pay Dues An e mail with a payment confirmation number will be sent to the e mail address contained in your Account Profile See the following example 14 TOPS Online Payments Example of an e Mail Payment Confirmation
32. of date Compare file sizes w Update WORKSTATION files only g Begin Update G Click the Begin Updates button to initiate the file updates An Updates Completed dialog will appear when all files have been updated successfully N SETUP AND RUN COMMUNITIES UPLOAD Next setup is to upload communities that are contracted to use Online Payments TOPS Online Payments From the TOPS 2000 Main menu 1 Click Internet 2 Select the Online Payments menu option Figure 2 4 Online Payments sub menu options Report Defaults Internet Window Help Internet Control Center Scheduler Community Web Sites Online Payments Community Management Internet Backup Service Upload Mow Web Reports Manager Wisit TOPS Web Site View Demo Community Site Check For Updates Online 3 Select the Community Management sub menu option 4 The TOPS Online Payments Maintain window appears Figure 2 5 TOPS Online Payments Maintain window TOPS Online Payments Maintain Select communities you want to be uploaded for online payments Community Name Palm Community Sample Condominiurn YY Demo Check All C Uncheck All 5 The default is set so all communities are checked 6 Click the checkbox De select for those communities that are NOT contracted for Online Payments 7 Click Done when finished TOPS Online Payments Next run the initial communities upload From the TOPS 2000 Main menu 1 2
33. option Figure 2 1 Internet Menu options Report Defaults Internet Window Help Internet Control Center Scheduler Community Web Sites Online Payments Internet Backup Service Web Reports Manager Visit TOPS Web Site View Demo Community Site Check For Updates Online 3 The TOPS WEB Updater window appears 4 Select Community Web Sites from the Module to Check drop down menu list TOPS Online Payments 5 Figure 2 2 TOPS WEB Updater window rt TOPS WEB Updater Module To Check Community Web Sites General Information File Details S Community Web Sites This update wall scan all the program files related to the TOPS Community Web Site Service on your local computer to make sure that the programs are up to date Below is a list of enhancements and corrections smee October Ist 2003 It is recommended that you close TOPS 2000 as well as the Internet Scheduler utility in the system tray The TOPS Web Updater wall continue to run Total files to update Missing Files U Out of Date 1 E Compare file sizes Y Update WORKSTATION files only 5 r Begin Update 5 Click the File Details tab to review a list of files the system has identified for updates Figure 2 3 TOPS WEB Updater window TOPS WEB Updater Module To Check Community Web Sites ha General Information File Details 7 Folder File Hame Date size Status C ATOPS 20004 TOPS2000 EXE 11 4 2004 12 16 28 PM 410 877 B Dut
34. ox ID 2222 222 LANCE 1176119 Easy Street Jett Stevens 1176120 Easy Street Jenny Craig 1178121 Easy Street Bill Smith 1178122 Easy Street Warren Carter 1178123 S eee om close Print OK Cl f Post and Deposit ey S Post Options TOPS Online Payments 31 17 Click the Post and Deposit radio button only if there are NO Undefined Communities or Invalid Transactions listed Figure 4 7 Receive Lockbox Payments window Sample Condominium YY Community Undetined LZ Post Options Total 106000 T 12 L Unposted cash batches g C Post and Deposit An Undefined Community indicates the AR Owner Data setup is not complete for that community The setup must be completed before you can continue processing the lockbox file Also make sure that the community name Is correct If the lockbox utility displays Community Undefined in the Community Name field 18 Click Clear to undo your work and go to TOPS 2000 Setup 19 The following TOPS System dialog box appears Figure 4 8 Clear Purge Confirmation dialog box SY TOPS MESSAGE LY Ok to purge Lockbox work File 7 Yes NG 32 TOPS Online Payments 20 Click Yes to purge the download and end the Lockbox file process Before you can proceed you MUST Complete Owner Data Setup for the new community then return to Lockbox and Repeat steps 2 through 16 H K TOPS 2000 Tip Should you misplace t
35. rger Goldberg Goldberg Goldberg Goldberg Goldberg Goldberg Export to Excel Jerome B ROBERT CATHERINE HOWARD Leon Barbara Peter J keith Lori Edward ALIDREY Chester Nathan Les Mel Mel Mel Irving Melvin Lynn TOPS Online Payments G TOPS Tip When searching by First or Last Names you can narrow down the results of your search by typing in more characters of a name before Clicking Submit For example there are 261 Last Names that begin with A in this database but only 9 Last Names that begin with At Figure 3 9 Person Search example and results Person Search First Name DO Last nae st I Email FT Submit Search Results Export to Excel es eO 1 Atchley Richard Atencio Theresa Atkinson David M Atkinson Daryl Strzadeh Faranak Attard Robert ATTEISSON PEGGY Attwood John Atwood Steven O D ss A Cn da Ww M People People allows you to lookup detailed information on owners and their transaction history You may also reset an owners password in the event they forgot what they set up TOPS Online Payments 23 Figure 3 10 Person Information Detail window PERSON INFORMATION Summary People Biling Exports Settings Er Review the person s accounts or make a payment History My Profile gt Account Management gt Manage People gt Person Information Manager TOPS Logout Printer Friendly W Mel Bens Update Person Payment Options D Motes Ovner In
36. s completed and the links have been placed on your web site TOPS Software will send you an e mail that will contain an administrative login and password for your overall company as well as individual administrative logins and passwords for each community that will be using Online Payments The Overall Company login and password allows the Administrator to view lt ALL gt owners and transactions for all communities in the entire portfolio The Community Administrative logins and passwords limit access to information for a specific community How you define your Administrator Username and Password will depend on whether your are a single community using the Online Payment service or you are a Management Company that has many communities using the Online Payments service UPDATE THE ADMINISTRATOR USER PROFILE When you first login as the Administrator you will be required to complete the profile information Once done updating the Online Payment administrative account s system settings will only be necessary for security purposes when a new administrator is assigned or if your e mail account changes From your web site 1 Click Pay Dues 2 The Login window appears TOPS Online Payments 15 Figure 3 1 Online Payments Login window Login Forgot Login Create Login c gt Provide your username and password and click Submit to login Printer Friendly Username TOPS Y J Click here for password HHHH LIVE HELP LI Remember m
37. s should be used When a payment is returned NSF Invalid Account etc enter the email address Online Payments should notify When emails are sent to residents enter the email address would you like them to be from Click Update You will receive the following message The preferences were successfully updated TOPS Online Payments 19 Figure 3 6 Online Payments Update Confirmation ACCOUNT MANAGEMENT Summary People Billing Exports Settings updated ovetride the defaults History Billing gt My Profile gt Account Management Manager TOPS Logout Printer Friendly Email Preferences Do you want to receive an email when a resident makes a payment If so what email Ta tops erentpayer com cc Exports The export of lockbox data is slightly different for communities than management companies Companies or Exports both allow you to view export and download the transactions into a lockbox file Companies is the term used for the Export option for the Management Company web sites it is a hierarchal version of Exports When exporting lockbox files using Companies you are asked to select a single company to search for exports or search for all companies lockbox files Exports is the term used on the community web site it takes you directly to the exports list The Exports option is discussed in detail as part of the download of lockbox files to TOPS 2000 see Chapter 4 Lockbox Download to TOPS 2000 Us
38. selecting the payment account and submitting the form History My Account gt My Profile gt Account Summary Herb Score Logout Printer Friendly Want to make a payment Select your preferred payment method amp credit Card Electronic Check Direct Debit Account Histor Search Transactions No Results eRentPayer All rights reserved Terms of Use Privacy Policy 17 Click My Accounts on the Account Summary toolbar to add account information 18 The My Account window appears Figure 7 Online Payments My Account Payment Method Options MY ACCOUNT Pay My Accounts My Profile Contact gt Add or update your accounts History My Profile gt Account Summary gt Add an Account gt My Account Herb Score Logout Printer Friendly Auto Pa You da not have an Auto Pay Account You must first add a payment account below Bank Accounts You do not have any accounts Add an Account A Credit Card Accounts You do not have any credit cards Add Credit Card eRentPayer all rights reserved Terms of Use Privacy Policy 19 Select the preferred method of payment Credit Card or Bank Account 20 Click the Add Account hyperlink The following examples display Account Information windows Figure 9 displays the Bank Account information window Figure 10 displays the Credit Card information window Figure 8 Online Payments Add An Account Bank Info window ADD AN ACCOUNT
39. t file was created on Tue Sep 14 03 00 54 POT 2004 for Demo Property Management Export 0914 A now gt This email has been automatically generated by eRentPayer If you have any questions please contact TOPS Support Figure 4 18 Managers Payment Receipt eRentPayer Transaction Receipt 855 96 To You Online Payment Administrator E mail Here Cc J Transaction Receipt for MARK INGRAM MARK INGRAM s credit card payment of 293 52 from card 1018 was made on Mon Sep 13 19 27 40 POT 2004 Payment Amount 251 60 Convenience Fee 11 92 Total 4293 52 The reference number for this transaction is 855 96 This email has been automatically generated by eRentPayer If you have any questions please contact TOPS Support TOPS Online Payments 39 40 Figure 4 19 Residents Payment Receipt eRentPayer Transaction Receipt 855 96 Your Online Payment Adminstrator E mail Here To Homeowners E mail Here Cc J Transaction Receipt for Rick Allen Your credit card payment of 293 52 trom card 1016 was made on Mon Sep 13 19 27 40 POT 2004 Payment Amount 2861 60 Convenience Fee 411 92 Total 293 52 The reference number for this transaction is 655 96 This email has been automatically generated by eRentPayer If you have any questions please Contact TOPS Support TOPS Online Payments Examples of A Deposit Slip and An Accounting Summary Lockbox Deposit Slips are printed by Community therefore funds are nev
40. te If your community does not yet have a web site homeowners may make Online Payments from the Management company web site To login go to your community or management company web site locate and Click the Pay Dues button The Online Payments login window will appear you will be asked to enter a valid Username and Password The Username and Password for Online Payments is different from your web site login and password When logging on to Online Payments you are accessing a secure server completely separate from your community web site If you are a first time user of TOPS Online Payments you will be prompted to create a new Username and Password with which to access this secure site How THIS MANUAL IS ORGANIZED The TOPS Online Payments service manual provides information and instructions for setting up and Administrator functions for both the initial and recurring processes contained with the TOPS 2000 system It also provides instructions for end users homeowners setting up an owner account and making online payments using the TOPS Online Payments service interface from their community or management company web sites Introduction Introduction provides an overview of the features and function provided by Online Payments TOPS 2000 Online Provides instructions for setting up the following TOPS Payments Data Upload 2000 preliminary and recurring processes Updating Program Files Setup and running Communities uploads own
41. tes phone Saal Secondary Address Street Street 2 City State Select zip Country United States T Phone Unit Accepted Terms Never Submit 8 Review Profile details make any necessary correction or add data as needed The e mail address listed in the Profile is the default e mail address for all notifications 9 Click Submit TOPS Online Payments It is recommended that at this time for security purposes you change the Administrator Login Username and Password from the one TOPS created for you to one that you define 10 Enter a new Username and Password 11 Click Submit ADMINISTRATOR MENU OPTIONS There are five main administrator options Summary People Billing Settings and Exports With the exception of Settings and Exports these options are primarily used to search for homeowner transaction or payment history information Settings Settings allows you to standardize the e mail addresses that appear in the From field of all e mails and set preferences for sending and receiving alerts owners receipts confirmations etc From your web site Click Pay Dues Login with your Online Payments Administrator Username and Password The Manage People window appears Click Settings on the toolbar e S NS Figure 3 4 Online Payments toolbar MY PROFILE Summary People Billing Exports Settings e Update your personal information and click Submit History Billing
42. til the specified end date T A payment will not be made now Convenience Fee Breakdown eCheck 2 00 Credit Card 2 00 35 00 3 Select the Account from which to make this payment Enter the Amount of the payment to be made Select the day of the month this payment is to be made e g First Day Last Day or select the numeric value of any day in between Enter the Month and Year of the first payment Enter the Month and Year of the last payment Click the checkbox to the left of each month in which a payment is to be made Click Submit to save the information for Auto Pay a e oe oo Se Auto Pay can be set up to make payments monthly bi monthly quarterly or bi annually Payments will continue to be made regularly as defined in Auto Pay setup until the Last Payment date occurs or you update your Account Information 16 TOPS Online Payments
43. y login Live Help is available froma 3 AM 5 PM MOT You may also call 866 289 5977 Forgot your login Create Login eRentPayer All rights reserved Terms of Use Privacy Policy 3 Enter the Administrator Login and Password provided by TOPS support 4 Click Submit 5 The Manage People window appears this is the default window Figure 3 2 Online Payments Manage People window MANAGE PEOPLE Summary People Billing Exports Settings Manager TOPS Logout Printer Friendly Person Search First Name Last Name Dunhilll emal L Show Active Persons v Search Results No Results TOPS eRentPayer All rights reserved Terms of Use Privacy Policy 6 Click the Manager hyperlink located to the left of the Logout hyperlink The Manager hyperlink will include the of Community Management Company name 16 TOPS Online Payments 7 The My Profile window appears Figure 3 3 Online Payments My Profile window MY PROFILE Summary People Billing Exports Settings mat Update your personal information and click Submit History Account Management gt Billing gt My Profile Manager TOPS Logout Printer Friendly Manager TOPS View Details Update My Profile Personal Identification Username Email Mame Manager TOPS Password SSM tkk kE gop Birthdate 1 Jan 1924 Submit Primary Address Street Street 2 city State Alabama Zip Country United Sta
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