Solutions for Current Laser Printer Failures - Interactive
Contents
1. 11300005 10350003 6350507 10350004 11360005 10370003 11380005 10400506 4460002 9465004 9470005 9473005 9473007 4550002 9555004 4950003 11950004 ZZ pg 12 13 Network Q7805 60001 Power Supply RM1 1041 Q6507 61005 Control Panel Q3942 61040 pg 6 7 Mylar Kit Pf2288k050NI Network Q6507 61005 Hard Drive J6073 61051 Base Q6508 61005 Mylar Strip RB2 8793 Fuser Drive Assembly amp Gears RM1 1500K HP LJ 9000 9050 Tray 3 Separation Pad 2400PAD 3 Registration RG5 5663 Power Supply RG5 7778 Network Q7848 61003 Fan 1 RH7 1657 Base Q7847 61003 Main Drive RGS5 5656 Fuser Gear Kit P3005 GK DC Controller RGS 5778 RM1 3740 HP LJ M1522 pg 14 RM1 3746 Formatter CC368 60001 HP LJ M2727 MFP pg 14 RM1 4554 Formatter CC370 60001 Formatter P4015 Drum Drive Assembly P4015 Transfer Guide Assembly P4014 FDR RO HP LJ 4100 4101 MFP pg 9 14600 Disengaging Arm RGS5 8239 Hard Drive J6073 61051 5500 Disengaging Arm RGS5 6742 HP LJ 4200 Series pg 10 4600 Fuser RG5 6493 P4015 DDA RO Flatbed Scanner Assembly CB532 67905 HP CLJ 4600 5500 pg 14 16 4200 Fuser 4300 Fuser 4250 4350 Fuser RM1 0013 RM1 0101 RM1 1082 4650 Fuser 5500 Fuser 5550 Fuser RG5 7450 RG5 6468 RG5 769 1 Swing Plate RM1 0043 4600 Fuser Power Supply RG5 6399 4250 4350 Formatter Network Q6505 69009 4600 DC Controller RGS5 6391 4300 Cartridge Motor RH7 1576 4650 CFM Q7725 67958 Lift Assy 4200 4300 RM1 0033 5550 CFM Q7725 67974 Lift As2. Welcome to Solutions for Current Laser Printer Failures Interactive Presented by Ebben Joslin Technical Support Supervisor amp Todd Mackoway Account Executive Objective This course has been designed to assist technicians to properly identify and fix the most current common failures seen in the field Laser Pros International Technical Support provides practical solutions as an extension of service for technicians Overview Technical Support Requests Printers Covered General Repair Procedures amp Using Technical Support Troubleshooting Hints Support Guides from our Resource Center Tech Calls Common Issues LPI receives approximately 900 support calls on a weekly basis and we have identified reoccurring frequent and specific issues Note Only the most common reoccurring failures and issues are discussed Printers Covered HP LJ P2015 HP LJ 2400 Series HP LJ P3005 HP LJ P4014 P4015 P4515 Series HP LJ 4100 4101 MFP HP LJ 4200 4300 4250 4350 Series HP LJ 4345 MFP HP LJ 9000 9050 Series HP LJ M1522 HP LJ M2727 MEP HP CLJ 4600 4650 5500 5550 Series HP CLJ CP6015 I NO OT ER NA T I HP LJ P2015 Formatter Failures e Paper jam error where printer engine cycles and engine test works properly e HP LJ 2400 Series Grinding e Replace fuser drive assembly and three separate gears not include
3. not found fax and scan disabled message HP LJ 9000 9050 Series Entire Series Registration failure e Seizes up or wears out can also ruin main drive Power supply failure LV e 50 1 and 50 3 errors Power supply fan 1 failure e 57 3 error 13 N T ER NA TI HP LJ M1522 Formatter failures e Locking up errors with faxing HP LJ M2727 MFP Formatter failures e Locking up errors with faxing Flatbed scanner errors e Scanner 1 5 errors HP CLJ 4600 4650 5500 5550 Series Entire Series Blank pages P Disengaging Rod SS e Disengaging arm SS strip out 14 e HP CLJ 4600 4650 5500 5550 Series Cont CLJ 4600 4650 50 4 e Incorrect fuser 4600 drive gear has straight teeth while 4650 has helix angled teeth 15 e HP CLJ 4600 4650 5500 5550 Series Cont CLJ 4600 Magenta purge e DC controller revision under 6D e Defective cartridge CLJ 4650 5550 Firmware module e Common fail no display or 49 xx error CLJ 5500 3550 Weak cartridge shutter linkage e Must remove left cover to identify broken part 16 e HP CLJ CP6015 LVPS power supply failures no power Motor failures M10 and M11 e M10 ITB motor 59 90 error e M11 fuser motor 59 30 error 17 General Repair Procedures and Using Technical Support Hotlines Helpful troubleshooting hints Identify the printer A
4. d e HP LJ 2400 Series Cont Formatters e Blank display e Embedded network not functional Tray 3 separation pad not available from HP e Must purchase tray 2 pad assembly and swap rubber pads e HP LJ P3005 Formatter failures e DIMM 0 error e Blank display e 49 error e Lock up on memory count or initializing Fuser motor failure e Will not spin at high speed and jams paper in the fuser e HP LJ P3005 Cont Grinding e Replace fuser and drive gears HP LJ P4014 P4015 P4515 Entire Series Lacking error codes e Fuser can fail with engines cycling on and off without 50 service error when trying to print e Motors can fail without 59 error motor error but printer will paper jam HP LJ P4014 P4015 P4515 cont Cartridge fan FN102 failure 57 3 Missing maintenance reset e Must perform firmware upgrade to add maintenance reset to appropriate menu Original service manual version has the FN102 and FN103 reversed for error codes 57 1 and 57 3 e Correct FN102 57 1 FN103 57 3 HP LJ 4100 4101 MFP Hard drive failure e 49 xx error or trouble with scanning or faxing Try firmware upgrade first Replace hard drive Defects when using ADF versus flatbed e Mylar strip becomes worn and must be replaced HP LJ 4200 4250 4300 4350 Series Entire Series Printing 2 speed e Paper tray set to custom check blue tab on
5. lways isolate printer from host system before beginning your troubleshooting steps Simplify printer by removing all extras attached such as Network card optional sheet feeders or other installed options Use engine test when applicable Cold reset feature can be very effective in resolving printer problems Note Never cold reset a printer with the Jet Direct card installed t will reset change the IP address 19 e Using technical support hotlines and online support Gather as much information about the printer problem as possible e Configuration page event log menu map error codes Be sure to run all input trays If machine is unfamiliar contact your favorite technical support prior to going onsite to fully investigate the issue Please remember technical supports advice is only as good as the information you provide 20 Solutions for Current Laser Printer Failures Thank You Laser Pros International 21 9000 9000 MFP 9040 9040 MFP 9050 9050 MFP 4101 MFP 11230002 10241004 10242004 10243004 10300506 5401408 5401508 5451508 11303506 11502506 11503506 4410002 4410002 11420002 4424005 9425004 11430002 11434504 11434506 9435004 5520006 900001 4904005 9905004 3500 CP3505 3550 3600 3700 3800 CP4005 4600 4650 4700 4730 M4730 5500 5550
6. right side of tray and set to standard 50 5 Incorrect fuser Confirm the part numbers on the fuser frame Swing plate wear out e Replace whole assembly and fuser gear versus gear replacement only 10 HP LJ 4250 4350 Network formatters e Embedded network not functional Stuck bad paper width sensor PS 109 e Waiting for tray 2 to lift e Hangs in Processing Job when being printed to HP LJ 4250 4300 4350 594 e Cartridge drive motor failure can also be toner cartridge e Tray lift failure 60 2 60 3 Lift assembly failure Popping sound when lifting with error tray position sensor failure Popping sound when lifting without error bent lift assembly mount or defective paper tray A and B versions for accessories A s will not work with 4250 4350 o B s will work with entire series LASER I N T I HP LJ 4345 M4345 MFP Identify the printer PE A T I Engine power supply failure e No power e Light display or no backlight Control panel failure e Touch screen will not work correctly e Lines through display e Completely dead Swing plate failure e Same as 4200 series Defects when using ADF versus flatbed e Mylar strip becomes worn and must be replaced e Obstruction on strip of glass on left side of main scanner glass 12 e HP LJ 4345 M4345 MEP Cont Hard drive failure e 49 xx error e Disk
7. sy 4250 4350 RM1 1074 HP CLJ CP6015 Low Voltage Power Paper Tray RM1 1088 Supply RM1 3594 Fuser Drive Motor RM1 4519 www LaserPros com 33 1 888 558 5277
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