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Emergency-Call System - Alpha Communications

1. 22 Figure 30 Customize Sounds va 22 Figure 31 PK510 Serial Cable Comme cum 0 2 0sssaccssuneaacecteanniecesodeusanenacewbtnnacadecccaseade 26 Figure 32 NC501 Master Station Computer Connections eese 2r EENEG 35 Figure Tv 35 PSUS er D E 35 Frue 30 Event RTE 99 DE 35 Figure 38 Configuration RE LE 35 Copyright O TekTone Sound amp Signal Mfg Inc All Rights Reserved System Operating Instructions NC501 Master Station Computer Setup and Usage Due to the critical nature of the Tek CARE 500 reporting features all power saving features on the master station computer and monitor have been disabled TekTone recommends that the computer be dedicated to Tek CARE 500 Running additional applications on the computer diminishes the effectiveness of the system and may halt lock up the system Note Perform the Database Clean up function regularly to ensure proper system operation See System Operating Instructions Configure Menu Database Setup amp Maintenance Maintenance Tab Database Clean up for complete details The Tek CARE 500 Operating Screen This section provides a brief description of the various parts of the operating screen The separate menu sections go into greater detail regarding specific functions Refer to Figure I for operating screen layout Menu Bar To access the Tek CARE 500 system s various menu functions move the mouse or other pointing device
2. 5 Figure 7a Residents Register Notes Tab 6 stv 6 Figure JM TE veker 6 Figure 10 Lost Transmitters JR 6 Figure I 1 Transmitters Register PA 8 Figure 12 Transmitters Register Programmable Timers Tab 8 Figure 13 Transmitters Register Battery Status Tab esses 8 Figure 14 LE vents History EO Lusessmsassdeniesrmnnesumseddsaiebastheiekreikjenndahie l1 Figure 15 56nd 0 Page F3 EE EE EER Eii 12 Figure 16 Paging Groups E EE 12 Fig re EE OE E 12 Fuel Mode F8 E 14 Har 16 Figure 20 Edit Proximity Map cccccccccccceccccceceeceeeeeeaeeeeeeeeeeeesseeesssssssessseeeeeseeeeeees 16 Figures SLET vrede 18 Figure 22 System Operation History Log eecesccusssatexun oan sk oda eerie erasa ra Poo ce prendra 18 Figure 23 Database Maintenance Log rrrrrrrrrrrnrrrnvvvnvvvvvrvrsvrnrrrnnnnrnnnnnnnnnnnnnnnssnsnsnene 18 Figure 24 Tek CARE 500 Options Tek CARE 500 Tab seen 20 Figure 25 Tek CARE 500 Options Passwords Tab 20 Figure 25a Administrator and User Password Access rrrrrnrnnnnnnnnnnnnnrrrnrrrennnnnvesnesn 20 Figure 25b Tek CARE 500 Options Advanced Tab 20 Figure 26 Signal Interface eet ugeet 20 Figure 2 Paging Interface SEP sakene gege 22 Figure 28 Database Setup amp Maintenance Database Tab oooooeeeeeeeeeeeeeeeeeeesss 22 Figure 29 Database Setup amp Maintenance Maintenance Tab
3. Device Info F ng b 000B Pendant SF501 000C Pendant SF501 En St 000B Model SF501 vj In Use v Supervised v H 0000 Pendant GESOT SINGLE BUTTON WATER RESISTANT PENDANT WITH L Supervision Interval 150sec e J000E Pendant S Status normal operation EI X SupTimeou meues 307 000F Pendant SF501 0010 Call Device SF502 Usedas Cal Alamdevice lt f The transmilter must be reprogrammed 0011 Call Device SF502 Assigned to 7 Program Transmitter 0012 Call Device SF502 Resident 11 KAREN KANE 4 k Device Info Proarammable Timers Battery Status 1 Zones g Dev H 0011 Model SF502 vx In Use v Supervised v WALL MOUNTED TRANSMITTER Supervision Interval Device Info Tab Location NECEM o Ia IE Status z Sup Timeout minutes 50 v X The transmitter must be reprogrammed Localion I Program Transmitter Dee CC SCC C zC Building Wig Fioorl Laang Used as Call Alam device Figure 12 Transmitters Register Programmable Timers Tab 12 00 AM oom IinininimnBi ininlI tk 06 00 PM 11 58 PM Lini E i MIL Figure 13 Battery Status Ezmrrg rmm Transmitters Register Battery Status Tab Dev 0006 Model SFS01 SINGLE BUTTON WATER RESISTANT PENDANT WITH LATC Battery Status TT Last Changed Date Date when first low Expected Failure Date Nell SI Tek CARE 500 Manual Copyright TekT
4. IL815 Tek CARE 500 Manual Copyright TekTone Sound amp Signal Mfg Inc All Rights Reserved System Operating Instructions NC397 Pager SF501 SF502 Transmitter Transmitter A10 55 5 09 02 THU SF527 SF337C amp SF528 SF340B Emergency Switch Assembly SF529 A Wireless Assistance Call SF531 A Wireless Emergency amp Resident Check In Station SF530 Single Patient Station Station SN N a TekTone TekTone TekTone DN KEN AN O V CHECK IN j a a Ny Z v EMERGENCY EMERGENCY 2 CALL PLACED S SF529 A Wireless Assistance Call amp Resident Check In Station Place a call Push the red emergency switch down or pull the attached cord The transmitter will transmit the call and its call assurance LED will light Reset a call Push the red emergency switch up The transmitter will send a reset signal to the system and its call assurance LED will go out Call cannot be reset at the Tek CARE 500 master station computer it must be reset in person Resident Check In Push the check in button during the scheduled check in time period SF530 Single Patient Station Place a call Push the call button at the end of the associated call cord The transmitter will transmit the call and the call assurance LED will light Reset a call Push reset button on the pat
5. Q Database Setup amp Maintenance Tek PAGING Iw Auto Display all records Com Port 6 z Purge events older than 4 months Purge Schedule T Backup Default Paging Group f Re page Interval 2 min 7 Automatic backup Add v Donot send RESET event to pagers Purge backup files older than days Remove Disable paging in DAY MODE operation Backup Directory C ANCS00VDATANBACKUP e Apph install v Enable Re paging ed e Backup Schedule Figure 29 Database Setup amp Figure 30 Customize Sounds Maintenance Maintenance Tab Tek CARE 500 Customize Sounds Database Setup amp Maintenance Database Maintenance Emergency Alam buzzer x wl may e Database File C NC500 DATA nc500 fbd ident Alam bicycle bell wt Backup Directory C NC500 DATA BACKUP Hesten Gam ere bel wi wav Security Alan sirens x w1 wav e Backup database ackup gen TEE OS EEE Restore database Inactivity Alert cuckoo clock2 x wl e Purge old events Transmitter Missing Alert THEETONE wi wav e Database Clean up ele l le le le 22 IL815 Tek CARE 500 Manual Copyright TekTone Sound amp Signal Mfg Inc All Rights Reserved System Operating Instructions Purge backup files older than days Determines how long backed up data will be retained and available for restoration Backup Directory C TekCARES0OO data backup is the path to the backup f
6. DENNIS DECKER KAREN KANE CANDACE CLAYTON NATHAN NASH Building Building Building Building IL815 Tek CARE 500 Manual 11 System Operating Instructions Order By Sort the displayed data by Event Date Device Time Priority Time Reset at Site or Date Cleared a Sort in descending order based on the Order By field Sort in ascending order based on the Order By field NE Click on the print icon or press Ctrl P A print preview screen will appear click the printer setup button to select which pages to print click the print button to print those pages Paging Menu Paging is an ancillary method of call annunciation and is not intended to replace the primary annunciation provided by the NC501 Master Station Computer The Tek CARE 500 system does not monitor pager battery levels or RF signal strength to the pagers and the pagers are not supervised Figure 15 Send Page F5 Tek CARE 500 Send Page Prionty C amp Urgent C C Medium Pager ID Paging Group B High D Low Message TS Send Status Enter multiple Pager IDs or Paging Groups separated by commas Send Close Figure 16 Paging Groups Register Paging Groups Register gt Add fi Cancel Edit di Figure 17 Pagers Register Pagers Register i Search Pager ID sell sl Go Show sl Order by sl i FE Add Cancel Edit Delete Save H Refresh Gelee pagerip fa Name
7. Locators and Repeaters Next program all transmitters locators and repeaters and assign valid ID numbers to them as follows 30 IL815 Tek CARE 500 Manual Valid ID numbers are hexadecimal numbers from 0001 FFFE for a possible 65 534 addresses Note The total number of transmitters must not exceed 1500 For simplicity assign each device type to a specific range of ID numbers For example assign 0001 0FFF to locators and repeaters and assign 1000 1FFF to pendant transmitters Open the Transmitters Register F4 and then click the Add button to add the first device See System Operating Instructions Transmitters Menu Transmitters Reg ister F4 for more information When finished adding information for this device click the Save button Then click the Program Transmitter button and follow the on screen instructions Open both the receiver and the device being programmed so that their 3 pin program ming header and reset buttons are accessible SF529 A and SF531 A stations have a connector on the programming header note its orientation and then remove it Connect the receiver s programming cable from the 3 pin programming header of the device being programmed to the 3 pin programming header of the receiver Either end of the cable may be connected to either device Push the cable connector onto the 3 pin programming header in either direction The connector must cover all three pins on the programming header For S
8. System Installation NC365A Paging Transmitter Control Unit Connected directly to the NC501 Master Station Computer the paging transmitter enables automatic and manual staff paging when used with NC397 Pagers NC397 Alphanumeric Pocket Pager Receives automatic and manual paging messages from the Tek CARE 500 system via the NC365A Paging Transmitter Control Unit SF501 Water Resistant Single Button Call Transmitter A latching pendant transmitter with attachable necklace and belt clip the SF501 places an alarm signal that can be reset only by pressing the reset button on its reverse SF502 Wall Mounted Call Transmitter The SF502 places an alarm signal that can be reset only at the Tek CARE 500 NC501 Master Station Computer Includes an attachable necklace for use as a portable transmitter SF505 Wireless Smoke Detector Transmits an alarm signal when the smoke detector is activated The signal will be reset automatically when the detector is clear of all smoke NOTE The Tek CARE 500 System is not tested as a fire alarm system and is not intended as a primary means of evacuation SF515 Passive Infra Red Detector The SF515 is a motion detector that is sensitive to moving heat infrared radiation Can be used as a check in device or a security device by monitoring activity SF520 Door Window Egress Transmitter Use to monitor door and window activity May be used as either NO or NC to allow for a variety of applications Alar
9. Add Apply Changes TekTone Sound amp Signal mr Default Transmitter model SF501 M INC512 Apply Install Default Locator model Default Repeater model NC511 Y Cancel Figure 25a Administrator and User Password Access items in gray do not require a password Action Admin User Action Admin User Hesident Menu Configure Menu Assign Unassign Transmitter yes yes Tek CARE Options yes Add New Resident yes yes Signal Interface Setup yes Delete Resident yes yes Paging Interface Setup yes Residents Patients Register yes yes Database Setup amp Maintenance yes Transmitters Menu Customize Sounds yes Low Battery yes yes Help Menu Missing Transmitters yes yes Exit Menu yes Lost Transmitters yes yes Buttons Transmitters Register yes yes Events Monitor F2 Events Menu Residents F3 yes yes Events Monitor Transmitters F4 yes yes Events History Page F5 yes yes Paging Menu History F6 Send Page yes yes System Log F7 Paging Groups Register yes yes Silence Alarm Ctrl A yes yes Pagers Register yes yes Close yes yes System Menu Right Click Menu Night Mode F8 yes yes Clear Event Ctrl C yes yes Locators amp Repeaters yes yes Silence Alarm Ctrl A yes yes Zones yes yes Proximity Map Ctrl M Edit Proximity Map yes Resident Info Ctrl R yes yes System Log Transmitter Info Ctr
10. CM ID The list opens in a text editor and can be printed or saved as a text file This list is used by the Central Monitoring facility to match the CM ID transmitted with an event to the more complete information found in the list Event Details Tab Figure 36 Enable Central Monitoring When Enable Central Monitoring is checked the CM Server starts when Tek CARE 500 starts and shuts down when Tek CARE 500 shuts down Copyright TekTone Sound amp Signal Mfg Inc All Rights Reserved IL815 Tek CARE 500 Manual e 33 Appendix Central Monitoring Room Numbers The CM Server responds only to events from the specified list of room numbers Click the Import Rooms button to add all room numbers from the Tek CARE 500 database Schedule If Unscheduled always active is checked the CM Server processes events whenever it is running If Unscheduled always active is not checked the CM Server processes events only during scheduled intervals when the CM Server is running Account Details Tab Figure 37 Phone List When sending an event the CM Server tries each telephone number in order and uses the first one that connects If that telephone number stops working the server continues through the list until it finds another working number The CM Server retries once per minute until it connects Account Number This 4 digit number is sent with every event to the Central Monitoring facility and is used to identify the event s or
11. CM Server encounters an error a pop up notification window will appear If the error is so severe that the CM Server stops functioning its system tray icon will display a red X After Central Monitoring has been enabled using the CM Config Tool the CM Server starts automatically when Tek CARE 500 starts and shuts down when Tek CARE 500 shuts down Central Monitoring CM Config Tool Double click the CM Config Tool s desktop icon to run the program The CM Config Tool includes three menus File Control and Tools and three tabs Event Details Account Details and Configuration Details File Menu Commit Settings Saves settings to the CM database If the CM Server is running it is shut down and restarted with the new settings Reload Settings from Database Loads saved settings from the CM database overwriting any changes just made Exit Exits the program and prompts for changed settings to be saved to the CM database Control Menu Start Reboot Server Starts the CM Server If the server is already running it is shut down and restarted Shut down Server Shuts down the CM Server Tools Menu List Devices In the window that appears Figure 34 select which information to display for each transmitter device device number type associated resident and or location Click OK to create a list of all devices in the Tek CARE 500 database showing the selected properties for each device Figure 35 plus each device s
12. Ctrl A Turn alarm sounds off Emergency calls cannot be silenced Proximity Map Ctrl M Display the proximity map highlighting the selected device or the locator in the general vicinity of the calling pendant transmitter Resident Info Ctrl R Display resident information Transmitter Info Ctrl T Display transmitter information Mark as Lost Ctrl L Mark the selected transmitter as lost see System Operating Instructions Transmitters Menu Lost Transmitters and System Operating Instructions Transmitters Menu Transmitters Register F4 for more information Events History F6 This shows a list of the events that have been cleared from the Events Monitor The following information is provided Time Category Type Device Reset at Site Date Cleared Cleared By Resident Name Zones Location Paging Group Device Type Device Description and Event Refer to Figure 14 for screen layout Right click on an event to access these functions Resident Info Ctrl R Display resident information Transmitter Info Ctrl T Display transmitter information These search tools are provided to facilitate viewing the Events History Last xx Hours Use this drop down box to show only events from the last 24 12 6 3 or hours Filter Menu Use this drop down box to show only events in one of these categories Show All Emergency Resident Alarm Security Alarm Inactivity Alarm Supervision Alarm Tamper Alarm
13. Ctrl P To print only the selected record click Yes and the record will print immediately To print all displayed records filtered by any searches that have been invoked click No and a print preview screen will appear click the printer setup button to select which pages to print click the print button to print those pages Copyright TekTone Sound amp Signal Mfg Inc All Rights Reserved IL815 Tek CARE 500 Manual e 7 Figure 11 Transmitters Register F4 B Tek CARE amp 500 TekTone Resident Transmitters Events Paging System Configure Help Exit E CAR E 500 Tranamilier Locater Signal AF tapral Strength ltalterg O O Q 0006 aure HIGH On Line Error Night Mode Fz Leg r rs ri rn Events Monitor 1 Residents Transmitters Fee History System Log SN __ Time Category Type Dev Dev Type Resident Name Zones Location Paging Group gt e 11 10 01 08 08 PM Resident s alar Alarm 0012 Call Device KAREN KANE Building TEKTONE Wing C Floor 1 011 C 1 e 11 10 01 00 41 PM Resident s alar Alarm 0006 Pendant FOSTER FLYNN B Building TEKTONE Wing B Floor 1 006 B H 11 10 01 00 01 PM Resident s alar Alam 0003 Pendant CANDACE CLAYTON Building TEKTONE Wing 1 Floor 1 003 A ls Transmitters Register Close Search Transmitter Dev Go Show Order by i H pdm add Cancel Edit Save Refesh n r Dev gl De fue ev Mod
14. Database Maintenance Schedule The following features are available Database Tab These settings are either preset or are set up with the initial installation and should only be changed by qualified personnel Refer to Figure 28 for screen layout Copyright TekTone Sound amp Signal Mfg Inc All Rights Reserved IL815 Tek CARE 500 Manual e 21 System Operating Instructions File The path to the database file This cannot be changed Auto Display all records When checked default the Residents Register and the Transmitters Register display all records when opened When unchecked the Registers display no records when opened enter search criteria to show desired records Purge events older than months Determines how long old events are retained and viewable Entries beyond this time cannot be accessed via the Events History window Purge Schedule Used to schedule maintenance options for purging the database of extraneous data In order to set up scheduled maintenance set the password on the task page This password must be the same as the password used to log on as administrator to the NC501 Master Station Computer Factory default administrator logon is User tekcare500 Password tektone Automatic backup Use to create a backup of the current database at a scheduled interval Default setting is active Figure 27 Paging Interface Setup Figure 28 Database Setup amp Maintenance Database Tab
15. Ge gister E 19 PES vrede 21 Database Setup amp Mantenince Lanamareqsnhudendpemenmvn oh 21 GE T EEE RE EAE RESNE 23 FL EE 25 HE GO iss HEID EN 23 About Te lec ss 23 LE ee EE ER 24 mo East KEE 24 Dove ste 24 Copyright TekTone Sound amp Signal Mfg Inc All Rights Reserved ILS15 Tek Care 500 Manual s 111 Table of Contents iv IL815 Tek Care 500 Manual System Installation ne 26 FM 26 SEG OM 0 REE REE 26 euer ERE T REE 29 System Troubleshooting Guide 32 Appendix Central Monitoring e eeeseee eese 33 O A E 33 Central Monitoring CM E 33 Central Monitoring CM Config TOOL 1er ttr retinuit angle SuueeduzdssuveR gae da usado 33 Starting Central Monitoring euer Seet eeu du spice bte dut 34 Stopping Central Monitoring geteilt deed deed 36 Illustrations Figure 1 Tek CARE 500 Operating Screen amp Residents Register 3 Figure 2 Residents Register Medical Information Tab sss Figure 3 Residents Register Contacts List Tab 4 Figure 4 Residents Register Assigned Transmitters Tab Transmitter Info sub Tab 4 Figure 5 Residents Register Assigned Transmitters Tab Programmable Timers sub Tab 5 Figure 6 Residents Register Assigned Transmitters Tab Paging Groups sub Tab 5 Figure 7 Residents Register Assigned Transmitters Tab Zones sub Tab
16. Installation Initial Setup and Programming Programming Transmitters The following chart lists other possible equipment problems their causes and recommended solutions Symptom Transmissions are not displayed on screen Audio indications are not heard Can t print reports Messages are not sent to pagers System unexpectedly runs in demo mode 32 IL815 Tek CARE 500 Manual Possible Cause No power to the receiver Solution Verify that receiver is plugged in Verify that receiver is powered by removing its cover and checking that the three red LEDs are flashing No connection or bad connection from the receiver to the PC Check the connections between the receiver and the PC Verify that comm port setting in the configuration menu signal interface setup matches the actual connection The receiver is damaged No power to the speakers and or volume is turned down Contact TekTone Technical Support Verify that the speakers are connected to the PC and have power Increase volume Check MS Windows volume setting No valid audio file has been selected No power to the printer Verify settings in configuration menu customize sounds Verify that printer is connected and has power Printer s settings are incorrect No power to the pager transmitter Check printer driver and configuration in MS Windows Verify that pager transmitter is plugged in and red LED
17. Purge events older than months It is not necessary to manually purge old events if an automatic purge schedule has been set up in Database Tab Purge Schedule Database Clean up Removes unnecessary temporary information from the active database It is recommended that this function be performed monthly to ensure efficient operation of the database This function causes the Tek CARE 500 software to automatically shut down and restart Customize Sounds Use this menu option to customize which sound file is associated with each event type Additional sounds have been included with the installation in the directory C TekCARESOO Sounds Custom sounds may also be added they must be the wav file type under 200 kb file size and placed in the directory C TekCARESOO Sounds The following events have associated sound files Emergency Alarm Resident Alarm Security Alarm Tamper Alert Inactivity Alert and Transmitter Missing Alert Refer to Figure 30 for screen layout FF Browse for a wav sound file to associate with this event p Play the wav sound file associated with this event Tek CARE 500 Help An online version of the printed manual About Tek CA RE9500 Provides information about software version Copyright TekTone Sound amp Signal Mfg Inc All Rights Reserved IL815 Tek CARE 500 Manual e 23 System Operating Instructions Closes all interfaces and terminates the Tek CARE 500 software application No informatio
18. is lit No connection or bad connection from the pager transmitter to the PC Check the connections between the pager transmitter and the PC Verify that comm port setting in the configuration menu paging interface setup matches the actual connection Paging groups are not defined and or pagers are not assigned to groups Set up groups and assign pagers as described in manual Pager transmitter has been damaged Corrupt or altered program files Contact TekTone Technical Support Contact TekTone Technical Support Copyright TekTone Sound amp Signal Mfg Inc All Rights Reserved Appendix Central Monitoring Central Monitoring CM consists of two components the Central Monitoring Config Tool and the Central Monitoring Server The CM Server receives events such as alarms resets and missing transmitters from Tek CARE 500 and then sends them via a USB serial connection to the NC502 PC Alarm Panel see Figure 32 for connections The NC502 PC Alarm panel dials the Central Monitoring facility s telephone number and transmits the events to the Central Monitoring facility The CM Config Tool is used to configure the CM Server double click its desktop icon to run it When the CM Server is running itis shown as an icon in the system tray Central Monitoring CM Server The CM Server runs as an icon in the system tray Double click this icon to show a log of server events Figure 33 If the
19. more information New Resident Used to add a new resident to the system See System Operating Instructions Resident Menu Residents Register F3 for more information Delete Resident Used to Delete a resident from the system Residents Register F3 This 1s the primary tool for handling resident information To add a new resident click the Add button and fill in all relevant information fields The various fields are discussed in detail below To edit an existing resident record select the record and change the relevant information fields When finished with all changes or additions to a specific resident record click the Save button Click the Add button to add another record or click the Close button if finished The following searching and sorting functions are available in the Residents Register to facilitate the handling of resident information refer to Figure I for screen layout Search Select the type of information to search in the drop down category box Enter the information to search for in the second field Then click the Go button Zell SI Tek CARE 500 Manual Copyright TekTone Sound amp Signal Mfg Inc All Rights Reserved System Operating Instructions Show Select an option from this drop down box to show only one category of information Order By Sort the displayed data by Resident Name Building or Wing bie Sort in ascending order based on the Order By field iu Sot in descending order
20. of system operation as described in System Menu System Log F7 and System Menu System Operation History Log Apply Changes Button Implements changes made on this tab Night Mode Settings Tab This tab s functions are described in System Menu Night Mode FS Passwords Tab Create the administrator level password and or the user level password maximum one of each type and then click the Set Button Refer to Figure 25 for screen layout The administrator password is required for higher level functions the user level password is used for day to day operations refer to Figure 25a for password access levels The system will request the appropriate password when required Advanced Tab Used to adjust both the length of time before checking for missing transmitters and the time between checks for missing transmitters Use the default settings unless told otherwise by TekTone staff usually for sites having more than 1000 transmitters Restart the Tek CARE 500 system to make the changes effective Refer to Figure 25b for screen layout Signal Interface Setup This menu option displays the I O Interfaces window with the Signal Interface tab selected This screen is used to set up the receivers that will be connected to the Tek CARE 500 system One receiver has been set up at the factory The following features are available refer to Figure 26 for screen layout Add Button Begin the process of adding a receiver Remove
21. or Missing Alarm Between Date and Time Use these four fields to show only events that occurred in a specific period of date and time Search Select the type of information to search in the drop down category box Enter the information to search for in the second field Then click the Find button Figure 14 Events History F6 E Tek CARE 500 TekTone Resident Transmitters Events Paging System Configure Help Exit Tifk CARE 500 mer O OH Q Online Error Night mode F r r rs ri r Events Monitor di Residents di Transmitters Page System Log Tranamitier Locater 0006 Galiery RF Signal trengii S008 E Events History last 24 hours Y LS between ri 107 1200 00aM andi 10 15 Am On Ph Find NE gr Order By l 8 l gi Time Category Type Dev H Reset at Site Date Cleared Cleared by Resident Mame Zones Location EN Emergency Alam 0014 10 15 03 10 04 44 AM 10 15 03 10 04 44 AM 10 15 03 58 31 AM GINGER GEORGE Building 6 10 15 03 58 42 AM 10 15 03 58 44 AM 6 10 15 09 58 47 AM 6 10 15 09 58 49 AM Resident s alarr Alarm Resident s alan Alarm Resident s alar Alarm Resident s alarr Alarm Copyright TekTone Sound amp Signal Mfg Inc All Rights Reserved 0004 10 15 03 10 06 55 4M OOOB 10 15 03 10 07 01 AM 0015 10 15 03 10 06 43 AM 000E 10 15 03 10 06 51 AM 10 15 03 10 06 55 AM 10 15 03 10 07 01 AM 10 15 03 10 06 43 4M 10 15 03 10 06 51 AM
22. status as well as information relevant to those transmitters Refer to Figure 8 for screen layout Missing Transmitters Shows a list of transmitters from which the system is no longer receiving supervisory signals as well as information relevant to those transmitters Refer to Figure 9 for screen layout Lost Transmitters Shows a list of transmitters that have been classified as lost as well as information relevant to those transmitters Classify a transmitter as lost by changing the status in the Transmitters Register F4 see below This status is used when a transmitter is still present in the building but cannot be located The system will not process call signals from lost transmitters although it will continue to process battery status and tamper signals Refer to Figure 10 for screen layout Transmitters Register F4 This is the primary tool for modifying and accessing transmitter information To add a new transmitter click the Add button and fill in all relevant information fields Fields designated with an asterisk are settings programmed into the transmitter and cannot be changed without reprogramming the transmitter The various fields are discussed in detail below To edit an existing transmitter record select the record and change the relevant information fields When finished with all changes or additions to a specific transmitter record click the Save button Then click the Program Transmitter button if necessa
23. 21 for screen layout System Operation History Log Another troubleshooting log this displays all functional activities of the Tek CARE 500 software since installation or since the log file was last deleted This log is provided as a troubleshooting tool for installers and factory personnel and is normally not used by facility staff Data logging can be disabled in Configuration Menu Tek CARE 500 Options Refer to Figure 22 for screen layout Database Maintenance Log Cumulatively records the functional activity of Tek CARE 500 s database maintenance This log is provided as a troubleshooting tool for installers and factory personnel and is normally not used by facility staff Refer to Figure 23 for screen layout Configure Menu Tek CARE 500 Options This menu option displays the Tek CARE 500 Options window with the Tek CARE 500 tab selected The following features are available Tek CARE 500 Tab Refer to Figure 24 for screen layout Station ID Factory setting is 1 and must not be changed This setting is reserved for future development of multiple station applications Facility Enter the facility s name here so that it is displayed in the Tek CARE 500 s top window bar and on all printed reports Password Protected Quit Program Checkbox f this box is checked a username and password must be entered to quit the Tek CARE 500 software Save System Log Checkbox f this box is checked the system will maintain a log
24. 515 SF520 SF525 SF526 SF527 SF528 SF529 A SF530 SF531 A BAT608 BA502 Replacement Battery for SF502 BAT609 BA501 Replacement Battery for SF501 FA202 SF505 Wireless Smoke Detector FA203S SF502 Wall Mounted Call Transmitter FA206S SF515 Passive Infra Red Detector FA210 SF525 Maintained NO Universal Contact Wireless Transmitter FA210M SF526 Momentary NO Universal Contact Wireless Transmitter FA210W SF520 Door Window Egress Transmitter FA223S LTH SF501 Water Resistant Single Button Call Transmitter FA403 NC510 Receiver FA536 NC512 Locator FA570 NC511 Repeater Initial Programming Paging Interface If the system includes pagers complete these steps first Copyright TekTone Sound amp Signal Mfg Inc All Rights Reserved Connect the NC365A Paging Transmitter to the NC501 Master Station Computer as shown in Figure 32 One paging transmitter has been pre programmed in the Tek CARE 500 master station computer if ordered with the system However due to the dynamic method that MS Windows uses to assign USB ports the pager transmitter may be reassigned a different COM port COM2 COM3 etc than was pre programmed Therefore when ever the CT430 USB to Serial Adapter Cable is connected or reconnected to the PC determine which COM port it has been assigned to and then remove the existing paging interface settings and set up a new one if the COM port has changed IL815 Tek CARE 500 Manual 29 Syste
25. ART SF501 USERALARM ZoneUser 001 Dialing MESSAGE SUCCESS 1234181121FF001 Hung up Received event Room 001 END SF501 USERALARM Zonelser 001 Dialing MESSAGE SUCCESS 1234183121FF001 Hung up Figure 35 Device List devices txt Notepad File Edit Format View Help 001 E001 SF501 Pendant AARON ANDREWS None 002 E009 5F502 call Device BARBARA BABCOCK Building TEKTONE Wing B 003 E013 SF530 universal CARL CLAYTON Building TEKTONE Wing C 004 E008 SF527 universal FOSTER FLYNN Building TEKTONE Wing B 005 E007 SF531 universal FOSTER FLYNN Building TEKTONE Wing B Figure 37 Account Details FA central Monitoring Configuration Tool File Control Tools Event Details Account Details Configuration Details Phone List Add Contact ID Phone Protocol 123 456 7890 Contact ID Move Up Move Down Delete Delete Account Number 1 234 Figure 3 Central Monitoring Configuration Tool File Control Tools 4 List Devices Event Details Account Details Configuration Details m Schedule Enable Cenal Mori EO x Select the information to be shown for each device Room Numbers f show Central Monitoring ID IV show device number Iw show device type IV show resident IV show location Cancel Unscheduled always active Figure 36 Event Details m Dia
26. Button Remove the selected receiver Apply Install Button Implement entered or edited information Cancel Button Cancel all edits made to the displayed data if Apply Install button has not been clicked Copyright TekTone Sound amp Signal Mfg Inc All Rights Reserved IL815 Tek CARE 500 Manual 19 Figure 24 Tek CARE 500 Options Figure 25 Tek CARE 500 Options Tek CARE 500 Tab Passwords Tab Tek CARE 500 Options E Tek CARE 500 Options B Tek CARE 500 Night Mode Settings Passwords Advanced Tek CARE 500 Night Mode Settings Passwords words Advanced P y Station ID i Administrator e 4 cre SCIO Facilis Administrator Level Password Set A i i I RENS u l d AE Password protected Quit Program d n M Save System Log User User Level Password Gei Tek CARE 500 12 1230 TekTone Sound amp Signal Figure 25b Tek CARE 500 Options Figure 26 Signal Interface Setup Advanced Tab 1 0 Interfaces Setup Tek CARE 500 Options Signal Interface Paging Interface Tek CARE 500 Night Mode Settings Passwords Advanced Installed NC510 Receiver LO Select type Gr i Wait Before First Check fe Interval s A ne OO wl Bye EL Missing Check Interval 3 Min Com Port fi Firmware ver 1 4 Receiver Inactivity Timeout 5 minutes Tek CARE 500 3 12 1230
27. Enable Automatic Night Mode Day Mode begins 6 00 00 PM ends 8 00 00 AM se Night Mode begns 6 00 00PM ends 8 00 00 AM uc Set 14 IL815 Tek CARE 500 Manual Copyright TekTone Sound amp Signal Mfg Inc All Rights Reserved System Operating Instructions Cancel Edit Button Alt C Cancel all edits made to the displayed data if Save button has not been clicked Save Button Alt V Save entered or edited information Refresh Button Alt H Refresh the displayed data to ensure information is current Close Button Alt L Close the Locators amp Repeaters Register dy Click on the print icon or press Ctrl P To print only the selected record click Yes and the record will print immediately To print all displayed records filtered by any searches that have been invoked click No and a print preview screen will appear click the printer setup button to select which pages to print click the print button to print those pages Device Info Tab Provides a place to enter Dev and Model plus Status Indicates the transmitter s current status which can be changed to reflect a different status if appropriate Drop down box choices are normal operation lost missing tampered damaged or in program test mode Date Located next to Status this box allows a date to be associated with a particular status setting Used As The only choice in this drop down box is Repeater Locator In Us
28. Every 3 seconds until it is reset the SF501 will resend the call signal and its call assurance LED will blink Reset a call Use a ballpoint pen or similar device to press the recessed black button on the back of the transmitter The transmitter will send a reset signal to the system and its call assurance LED will blink rapidly Call cannot be reset at the Tek CARE 500 master station computer it must be reset in person SF502 Wall Mounted Call Transmitter Place a call Press and hold the large button on the front of the transmitter for at least 1 second The SF502 transmitter will transmit the call once only and its call assurance LED will blink rapidly To transmit the call continually press and hold the button Reset a call Reset the call at the Tek CARE 500 master station computer as described in System Operating Instructions Events Menu Events Monitor F2 SF527 Wireless Support Module with SF337C Waterproof Emergency Switch SF528 Wireless Support Module with SF340B Emergency Switch not waterproof SF531 A Wireless Emergency Station Place a call Push the red emergency switch down or pull the attached cord The transmitter will transmit the call and its call assurance LED will light Reset a call Push the red emergency switch up The transmitter will send a reset signal to the system and its call assurance LED will go out Call cannot be reset at the Tek CARE 500 master station computer it must be reset in person 24
29. F529 A and SF531 A stations push the programming cable s connector onto the 3 pin programming header orienting it so that the two conductors align with the pins previously connected to the pushbutton SF529 A or bridged by the jumper SF531 A For header locations refer to the owner s manual included with the receiver and the device being programmed Copyright TekTone Sound amp Signal Mfg Inc All Rights Reserved System Installation Programming Error Unable to write new settings into receiver memory Operation terminated If this error message is displayed the receiver was busy handling supervision signals from the field Click the Program Transmitter button to begin programming again This error becomes more common as the number of programmed devices increases To avoid this error remove the batteries and or power from all transmitters repeaters and locators except the one being programmed until all devices have been programmed e Disconnectthe programmed device from the receiver s programming cable For SF529 A and SF531 A stations replace the connector on the programming header in its original orientation Repeat this procedure to program the next device Adding Residents Add each resident to the Residents Register F3 completing all relevant fields including assigned transmitters See System Operating Instructions Resident Menu Residents Register F3 for more information Set Up Database Maintenanc
30. FLYNN Medical Information Tab Hospital Community Hospital Physician Phone Ex Allergies Medication Health History Instructions Insurance P DR WILMA WEBSTEI 1 900 377 8225 444 Penicillin Figure 3 Residents Contacts List Pee Register Name FOSTER FLYNN Contacts List Tab FRANCINE FLYNN 828 555 1111 1 COMMUNITY HOSPITAL 1828 555 2222 2 Figure 4 Residents NESTE Ey Assigned Transmitters Register Assigned Mame FOSTER FLYNN Transmitters Tab Transmitter Info NOTENE ETT Groups Zones SINGLE BUTTON WATER RESISTANT PENDANT Transmitter Info sub Tab In Use v 4 L815 Tek CARE 500 Manual Copyright TekTone Sound amp Signal Mfg Inc All Rights Reserved System Operating Instructions Used As This drop down box determines the type of call the device sends Options are Call Alarm Device Check In Device Emergency Device Repeater Locator or Security Device Not all options are available for all devices n Use This checkbox indicates the use status of a transmitter To disable a transmitter uncheck this box signals from the device will not be processed except battery signals which will be processed Programmable Timers sub Tab Refer to Figure 5 for screen layout Disable Supervision Schedule a time period during which the system does not supervise signals from this transmitter If the supervi
31. M ue IL815 Tek Care 500 Manual Copyright TekTone Sound amp Signal Mfg Inc All Rights Reserved Table of Contents System Operating Instructions n xxrnnnnnnnnnnnnnnnnennnnnnnnvennnnnnnennnnnnnvennnnn 1 NC501 Master Station Computer Setup and Usage esses l The Tek CARE 500 Op ratinp SAN Luger Epp Phor sde vradexeUd a ikea Gosa l Ment E ee l One Indie QUIE ee l Eror Le 10 EE MU UU l NTG l Demio Mode MAE RE RE E E l Transmittet Locato r Indicator iscssissssuirosissriuiirannisnsriressiiunssre ea sod ossis ibd an esiisa l RAT SAC AON REE EN E E AA EE l RF Signal Sie d Indicator EN l Bar ve l Events Monitor Button F2 Laverne a en eB RU d ua S Va fi Residents Dt OD CE EEN 2 Transmitters Button FA sveve 2 Papo DN 2 History Button FO Jen 2 System L g bn 2 F8 Turn Night Mode On Off eege aseene Geesen P Silence Alarm Button CE EA E 2 EE EE NE NN 2 RMN defekt 2 Assign Unassien Kr E 2 Now Re E 2 NCS EE 2 Residents Register ES a cnecic concn tenaasoudasiuds eenacs aae eosesetoadasatao AE AARRETTA 2 Tans ers Memi ee 7 OVE E E y MT re J Lost EECHER ed 1 Transmitters Register F4 EE 7 MM 10 Events Momtott E22 gege 10 SG aS al 6 EE T 11 PaO E 12 Sad ji EEE ENE 13 Paging Groups Register Landene dear 13 MTT 13 NM 14 Nient Mode FS NIRE UTE 14 Locators de REDCATS EE SN 14 es 21 SUC E 16 FM 17 AL 17 System Operation History EE 19 Database DB Maintenance E 19 i I9 HEG DOG DOO EEE EE NN 19 Bd ii
32. Pager ID or the Paging Group field Complete the Message and Priority fields and then click the Send button to send the manual page The Send Page window will show the send status After the page is sent click the Close button to close the window Paging Groups Register Create paging groups so that several pagers can be paged simultaneously manually or in Day Mode The following features can be accessed from the Paging Groups Register refer to Figure 16 for screen layout Displays first record in list 4 Displays prior record in list m1 Displays last record in list Displays next record in list Add Button Alt A Add a new paging group to the system Cancel Edit Button Alt C Cancel all edits made to the displayed data if Save button has not been clicked Delete Button Alt D Delete the selected paging group from the system Save Button Alt V Save entered or edited information Refresh Button Alt H Refresh the displayed data to ensure information is current Close Button Alt L Close the Paging Groups Register dy Click on the print icon or press Ctrl P to print the Paging Groups list Pagers Register Enter pagers into the system and assign them to paging groups Provides a place to enter Pager ID 3 digit cap code and staff member Name The following searching and sorting functions are available in the Pagers Register to facilitate the handling of pager information refer to Figure 17
33. SARAHSMTH RN METTE SARAH SMITH RN Ein TIMOTHY THOMAS LPN agi ipt FUP URSULA UNGER LPN C T DR VICTOR VANCE Ei DR WILMA WEBSTER 4 12 IL815 Tek CARE 500 Manual Copyright TekTone Sound amp Signal Mfg Inc All Rights Reserved System Operating Instructions Tek CARE 500 supports two modes of paging Day Mode and Night Mode In Day Mode pocket paging may be configured with multiple paging groups so that only relevant pages are sent to each staff member In Night Mode all pages are sent to the default paging group especially useful during hours when staff is reduced See System Operating Instructions System Menu Night Mode F8 for more information An automatic page message includes the time resident and location information along with an initial single letter code that indicates the event type Event type codes are A Alarm E Emergency I Inactivity M Missing R Reset S Security T Tamper Send Page F5 Send a manual page using the Send Page window which provides these fields refer to Figure 15 for screen layout Name Name of staff member carrying pager Pager ID Pager ID number 3 digit cap code Paging Group Paging group name Message Text message to send to the selected pager s Priority Priority settings are restricted to the paging system s acceptable inputs A Urgent B High C Medium D Low Enter the page recipient in either the Name the
34. TekTone Communications for today and tomorrow Alpha Communications 42 Central Drive Farmingdale NY 11735 1202 Phone 631 777 5500 Fax 631 777 5599 Website www AlphaCommunications com Email info alphacommunications com TOLL FREE Technical 1 800 666 4800 IL815 SECTION E Rev 13 09 2008 Tek CARE 500 Wireless Emergency Call System Operation Installation and Service Manual TekTone has designed Tek CARE 500 to work as a system Its NC501 Master Station Computer has been carefully designed and matched to work with Tek CARE 500 wireless and wired peripherals TekTone will not warrant or support components of Tek CARE 500 that are purchased separately unless the components are add ons to previously sold systems TekTone will also not warrant or support a system that is a mix of TekTone and Non TekTone parts unless prior permission has been obtained A site survey must be performed and submitted before ordering a Tek CARE 500 system In order to track our systems and to inform facilities of software upgrades full site information site name address and phone number will be required when ordering Site information and NC501 warranty numbers will also be required when requesting technical support Operation Installation and Service Manual Copyright 2003 2008 TekToneQ Sound amp Signal Mfg Inc All rights reserved No part of this publication may be copied w
35. able all alarm schedules for a security device by checking or unchecking the alarm enabled checkbox in the upper right Activity Check In Available for check in devices only Schedule a time period during which the system requires a button press or motion if using a SF515 motion detector from this transmitter If the button is not pressed during the scheduled time period a Check Event will appear in the event list approximately 5 minutes prior to the scheduled End time Enable or disable all check in schedules for a particular transmitter by checking or unchecking the activity check in enabled checkbox in the upper right First check the Schd Enabled checkbox Enter the start time in the Begin field and the end time in the End field Begin and End times must be at least 10 minutes apart Use the checkboxes to select which days of the week this event 1s scheduled Note A single time period cannot cross midnight into the next day divide it into two time period entries For example create these two entries to create a scheduled time period of 6 00 PM Friday to 10 00 AM Saturday as shown in Figure 12 Begin 6 00 PM End 11 59 PM Day Friday Begin 12 00 AM End 10 00 AM Day Saturday Battery Status Tab Shows the transmitter s current battery status and includes these fields to document battery status Date when first low Last Changed Date and Expected Failure Date Refer to Figure 13 for screen layout Zones Tab Assign the
36. ace Mount Single Gang Plastic Back Box for SF527 SF337C and SF528 SF340B Emergency Switch assemblies To flush mount use a plastic box that does not interfere with RF signals 28 IL815 Tek CARE 500 Manual Copyright TekTone Sound amp Signal Mfg Inc All Rights Reserved System Installation PK510 Power Supply and PC Interconnect Assembly Convenient cable assembly supplies power to the NC510 Receiver and a serial connection from the NC510 Receiver to the NC501 Master Station Computer RP501 Replacement SF501 Accessory Kit Replacement necklace and belt clip for the SF501 call transmitter SS014 AC Transformer Replacement transformer and power supply for NC511 Repeaters and N512 Locators Battery Information BA501 Replacement Battery for SF501 BA502 Replacement Battery for SF502 BAS505 Replacement Battery for SF505 SF515 SF520 SF525 SF526 SF527 SF528 SF529 A SF530 SF531 A BA510 Backup Battery for NC511 NC512 Cross Reference Chart of Innovonics and TekTone Part Numbers Innovonics TekTone Part Part Description ACC610 5014 Replacement AC Transformer for NC511 NC512 ACC623A RP501 Replacement necklace and belt clip for SF501 ACC640 IH511 Weatherproof Housing for NC511 NC512 with BA510 ACC643 PK510 Power Supply PC Interconnect Assembly BAT603 BA510 Backup Battery for NC511 NC512 BAT604 BA505 Replacement Battery for SF505 SF
37. ae 02 03 03 49 54 PM Resident s alar Alarm 0009 Pendant INGRID IRELAND Building TEKTONE Wing B Apt009 B 02 03 03 43 37 PM Resident s alam Alam UDOC Pendant LINUS LANE Building TEKTOME Wing C Apt012 Events Monitor SS Residents Residents Register Close negsier C9 search Reiden oe m eoliske od er Mar Add m i sn Retesh Resident Resident ino Myers eaea pr BARRY BABCOCK CANDACE CLAYTC M DENNIS DECKER aco G EMILY ELLINGTON Ir MERE Addess 210SIMTHST 82855553456 IP FOSTER FLYNN j i a GINGER GEORGE N City DILLSBORO_ DILLSBORO statene NC Zip 28725 l HENRY HARRIS 4 Foster Flynn bm INGRID IRELAND Foster Fyrnbrp JEREMIAH JONES LesdPhete Es Location Building TEKTONE Wing B SEM 006 Room 1 Copyright TekTone Sound amp Signal Mfg Inc All Rights Reserved IL815 Tek CARE 500 Manual 3 System Operating Instructions the printer setup button to select which pages to print click the print button to print those pages Resident Info Tab Provides a place to enter name ID address city state zip building wing floor apartment number phone number and extension Only the first 17 characters of a name will be sent to pagers although the name can be longer Location information is required to assign zones Use the Load Photo button
38. based on the Order By field The following features can be also accessed from the Residents Register la Displays first record in list 8 Displays prior record in list 1 Displays last record in list Displays next record in list Add Button Alt A Add new residents to the system Cancel Edit Button Alt C Cancel all edits made to the displayed data if Save button has not been clicked Delete Button Alt D Delete the selected residents from the system Save Button Alt V Save entered or edited information Refresh Button Alt H Refresh the displayed data to ensure information is current Close Button Alt L Close the Residents Register diy Click on the print icon or press Ctrl P To print only the selected record click Yes and the record will print immediately To print all displayed records filtered by any searches that have been invoked click No and a print preview screen will appear click Figure 1 Tek CARE 500 Operating Screen amp Residents Register B Tek CARE amp 500 TekTone Menu Bar y Resident Transmitters Events Paging System Configure Help Exit FG CARE 5 00 Transmiller Locaior Signal AF Signal Strength Indicators O O CH n isin Error Night Mode Fi FE fT Buttons gt aia Monitor Residents de Transmitters Page 4 History 1 System Log m Time Cat egory T ype D evt D ev Type Resident Name E ones Location Paging Gr 000C L 5001 OG
39. c All Rights Reserved
40. cators An optional IH511 weatherproof housing is available for indoor or outdoor use with a backup battery NC512 Locator Use to determine the approximate location of roaming transmitters Not recommended for use in multi story buildings An optional IH511 weatherproof housing is available for indoor or outdoor use with a backup battery Figure 31 PK510 Serial Cable Connection To 120 VAC 60 Hz p ceiver To PC Comm Port ene IL815 PK510 Serial Cable Connection RevO 082703 1 26 IL815 Tek CARE 500 Manual Copyright TekTone Sound amp Signal Mfg Inc All Rights Reserved L 908011 ASH suonoeuuo Jejndwog LOGON GI8T 9 qe G9EVO pue e qe Jejdepy ESS 0 SN O T 10 jaued as vo BD l COGON amv Ajquassy 198UU02J91U Od 91980 GON 9 jddng 19m0d 01 94d pue ajge5 Jejdepy 498 01 SN OR JOWIWSUCL JeDeg VS9EON L 1 T 1 r L I PUP WIEN Od cOSON JeJWSUEL 19ed YS9EON Jojoeuuo p109 JAMO JOAIQOOY OLSON em J0j9euuo pueoghe J0joeuuo SSNON 9 Pleogiey ZH 09 OVA OG 1 0 401UO N 1012euuuo VDA 0epIA JOJOBUUOYD JOU III 4 an JOJOBUUOND J9AI928H OLSON SU0IJ28UUON J9 Nduo UONEIS Jeep LOSON ZE In IL815 Tek CARE 500 Manual 27 Inc All Rights Reserved Copyright TekTone Sound amp Signal Mfg
41. dapter In that case on the Tek CARE 500 screen click on Configure Menu and then click on Paging Interface Setup to determine which port the pager transmitter is using Then assign the other COM port to the PC alarm panel in the Configuration Details tab of the CM Config Tool Whenever the CT430 USB to Serial Adapter Cable is connected or reconnected to the PC determine which COM port the PC alarm panel has been assigned to and modify this setting if the COM port has changed 10 From the Control menu select Start Reboot Server 11 Click Yes to confirm that the CM Server is to be started and to save changes 12 When the CM Server starts its icon will appear in the system tray at the bottom right of the screen 13 The Central Monitoring CM Serveris now running It will start automatically whenever Tek CARE 500 starts and will shut down whenever Tek CARE 500 shuts down Stopping Central Monitoring To shut down Central Monitoring manually either select Shut down server from the Control menu of the CM Config Tool or double click the CM Server icon in the system tray and then close the window that appears To disable Central Monitoring and prevent it from starting with the Tek CARE 500 uncheck Enable Central Monitoring in the Event Details tab of the CM Config Tool select the File Menu choose Commit Settings and click Yes to save the settings 36 IL815 Tek CARE 500 Manual Copyright TekTone Sound amp Signal Mfg In
42. e To disable a transmitter uncheck this box If unchecked signals from this device will not be processed although battery signals will be processed Supervised Use this checkbox to indicate whether a transmitter is supervised active or unsupervised inactive Level of supervision is entirely dependent on system size and settings Supervision Interval Determines how often the transmitter sends a signal to satisfy the Supervision Timeout function The following minimum interval settings are suggested exceeding these recommendations increases the potential for missed alarm signals e Fewer than 200 transmitters SF501 Single Button Call Transmitter 60 seconds 1 minute All other devices 5 minutes e 200 to 1500 transmitters 5 minutes Supervision Timeout minutes Determines how long the system will wait without receiving a supervision signal before generating a supervision alarm This setting is the maximum period of time that a transmitter can be out of communication with the system and not generate an alarm Not all supervision intervals are available for every transmitter type The following Supervision Interval and Supervision Timeout settings are recommended the potential for missed alarm signals is increased if these recommendations are not followed For systems that exceed 1000 devices please call TekTone Technical Support at 800 332 6608 Total Number Device Supervision Supervision of Devices Type Interval Time
43. e Schedule Create the database backup schedule and the purge schedule TekTone recommends backup to removable media floppies or CD Rs on a regular schedule See System Operating Instructions Configure Menu Database Setup amp Maintenance Database Tab for more information Customize the Software Complete the following menu functions to customize the Tek CARE 500 software for your facility e System Menu Night Mode FS e System Menu Zones Register e System Menu Edit Proximity Map e Configure Menu Tek CARE 500 Options Tek CARE 500 Tab e Configure Menu Tek CARE 500 Options Passwords Tab e Configure Menu Customize Sounds If the system includes Central Monitoring configure it as shown in the Appendix Central Monitoring section Copyright TekTone Sound amp Signal Mfg Inc All Rights Reserved IL815 Tek CARE 500 Manual 31 System Troubleshooting Guide An accurate site survey is critical to the installation of a trouble free system After installation if transmissions are not reliably received another site survey must be performed by a qualified TekTone representative Before beginning this site survey disable all transmitters including locators and repeaters by removing batteries and other power sources Perform the site survey as described in the NC500SK Survey Kit User Manual If isolated problems arise with individual transmitters verify the correct programming instructions as outlined in System
44. ement entered or edited information Cancel Button Cancel all edits made to the displayed data if Apply Install button has not been clicked Select Type Drop Down Box Select from these available types of paging transmitters Tek PAGING COM Port Drop Down Box Choose which system COM port the paging transmitter is connected to Default Paging Group Set the default paging group for Night Mode Re page Interval Set the frequency of pager transmissions for a given event Do not send RESET event to pagers When checked event device resets are not sent to pagers Disable paging in DAY MODE operation When checked automatic paging is not available in Day Mode Enable Re paging When checked a call that is not reset within the Re page Interval will be resent to pagers Only calls made after re paging is enabled will be re paged Calls made while the feature is disabled will not be re paged after it is enabled Send to Pager Drop Down Box Choose what information is sent to pagers Resident Name and Phone or Resident Name and Building amp Apt If total characters exceeds 36 the end of the resident s name will be cut off Database Setup amp Maintenance This menu option displays the Database Setup amp Maintenance window with the Database tab selected This screen is used to set up the schedule and options for maintaining the database For more information see System Installation Initial Programming Set Up
45. for screen layout Select the type of information to search in the drop down category box Enter the information to search for in the second field Then click the Go button Show Select an option from this drop down box to show only one category of information Order By Sort the displayed data by Pager ID or Name 2 Sort in ascending order based on the Order By field Sort in descending order based on the Order By field Copyright TekTone Sound amp Signal Mfg Inc All Rights Reserved IL815 Tek CARE 500 Manual 13 System Operating Instructions The following features can also be accessed from the Pagers Register I4 Displays first record in list 4 Displays prior record in list m1 Displays last record in list Displays next record in list Add Button Alt A Add a new pager to the system Cancel Edit Button Alt C Cancel all edits made to the displayed data if Save button has not been clicked Delete Button Alt D Delete the selected pager from the system Save Button Alt V Save entered or edited information Refresh Button Alt H Refresh the displayed data to ensure information is current Close Button Alt L Close the Paging Register dy Click on the print icon or press Ctrl P to print the Pager list System Menu Night Mode F8 This menu option opens the Tek CARE 500 Options window with the Night Mode Setting tab selected Refer to Figure 18 for
46. ge sent A 12 57 PM FOSTER FLYNM 5553456 10 10 13 40 44 Pager 404 message sent A 12 57 PM FOSTER FLYNN 5553456 10 10 13 40 45 Pager 402 message sent A 12 57 PM KAREM KAME 5552222 10 10 13 40 46 Pager 403 message sent A 12 57 PM KAREN KANE 5552222 10 10 13 40 47 Pager 404 message sent A 12 57 PM KAREN KANE 5552222 10 10 13 40 48 Pager 400 message sent A 01 02 PM CANDACE CLAYTON 5559123 10 10 13 40 49 Pager 403 message sent A 01 02 PM CANDACE CLAYTON 5559123 10 10 13 40 50 Pager 404 message sent A 01 02 PM CANDACE CLAYTON 5559123 10 10 13 40 51 Pager 400 massage sent A 12 58 PM BARRY BABCOCK 5555678 10 10 13 40 52 Pager 403 message sent A 12 58 PM BARRY BABCOCK 5555678 10 10 13 40 53 Pager 404 message sent A 12 58 PM BARRY BABCOCK 5555678 vi Figure 23 Database Maintenance Log Aci x NC500Mnt LOG Notepad File Edi Format Help View 09 27 03 10 45 00 NC500 DB Maintenance run on action purge old events NC500 DB Maintenance run on action action DB backup 09 27 03 22 15 01 NC500 DB Maintenance run on 09 28 03 10 45 00 action purge old events 09 28 03 22 15 01 NC500 DB Maintenance run on action action DB backup 18 IL815 Tek CARE 500 Manual Copyright TekTone Sound amp Signal Mfg Inc All Rights Reserved System Operating Instructions normally not used by facility staff Data logging can be disabled in Configuration Menu Tek CARE 500 Options Refer to Figure
47. ient station The transmitter will send a reset signal to the system and the call assurance LED will go out Call cannot be reset at the Tek CARE 500 master station computer it must be reset in person Copyright TekTone Sound amp Signal Mfg Inc All Rights Reserved IL815 Tek CARE 500 Manual e 25 System Installation Ensure that a site survey has been done by a qualified TekTone representative This is a necessary step to correctly determine what equipment is necessary and where it should be located A properly done site survey will also identify potential problem areas in a facility so that those issues may be addressed Note The total number of transmitters must not exceed 1500 Connect system components according to Figures 31 and 32 System component descriptions are below System Components Serial Data Port TekTone s Tek CARE 500 Wireless Emergency Call System consists of and or supports the following equipment Each unit is packaged with specific installation programming and operating instructions For more detailed information visit our website www tektone net NC501 Master Station Computer The core component of the Tek CARE 500 system NC510 Receiver Connected directly to the NC501 Master Station Computer the receiver transfers information received from the transmitters in the field to the Tek CARE 500 master station computer NC511 Repeater Extends the transmission range of transmitters and lo
48. iginating Tek CARE 500 facility Dialing Options Use this section to enter a prefix to disable call waiting to enter a prefix to access an outside line or to dial 1 before 10 digit telephone numbers Configuration Details Tab Figure 38 Alarm Panel COM Port This is the port to which the NC502 PC Alarm Panel is connected If the wrong port is selected the CM Server displays an error startup To determine which port the NC502 PC Alarm Panel is connected to Click on the Start menu and then click on Control Panel Double click on System and then click on the Hardware tab Click on Device Manager and then double click on Ports COM amp LPT The list displayed should include Communications Port COM to which the NC510 Receiver is connected The list should also include up to two ATEN USB to Serial Bridge one connected to the NC365A Pager Transmitter and the other connected to the NC502 PC Alarm Panel Starting Central Monitoring 34 IL815 Tek CARE 500 Manual 1 Verify that the Tek CARE 500 system is running Connect the NC502 PC Alarm Panel to the NC501 Master Station Computer as shown in Figure 32 2 From the desktop double click on the Central Monitoring Config Tool 3 Under the Event Details tab check Enable Central Monitoring 4 Click Import Rooms to import rooms to be monitored from the Tek CARE 500 s database Delete from the list those rooms you do not want to monitor 5 Check Unscheduled alwa
49. iles directory Backup Schedule Used to schedule automatic backup of the database to C NTekCARE500MatalbackupV TekTone recommends copying the files from the backup directory to removable media floppies or CD Rs on a regular schedule In order to set up scheduled database backup set the password on the task page This password must be the same as the password used to log on as administrator to the NC501 Master Station Computer Factory default administrator logon is User tekcare500 Password tektone Maintenance Tab Displays the current database file location and the path to the current backup directory The following options are available refer to Figure 29 for screen layout Backup Database Creates a manual backup of the current database to C TekCARESOO data backup It is not necessary to create a manual backup if automatic backup has been set up in Database Tab Backup Schedule Tek Tone recommends copying the files from the backup directory to removable media floppies USB flash drives or CD Rs on a regular schedule Restore Database Deletes the current database and replaces it with a previous backup of the database Choose from a list of valid backup files This function causes the Tek CARE 500 software to automatically shut down and restart TekTone recommends performing Backup Database immediately before Restore Database Purge Old Events Manually deletes events older than the time specified in Database Tab
50. inutes e 200 to 1500 transmitters 5 minutes Supervision Timeout minutes Determines how long the system will wait without receiving a supervision signal before generating a supervision alarm This setting is the maximum period of time that a transmitter can be out of communication with the system and not generate an alarm Not all supervision intervals are available for every transmitter type The following Supervision Interval and Supervision Timeout settings are recommended the potential for missed alarm signals is increased if these recommendations are not followed For systems that exceed 1000 devices please call TekTone Technical Support at 800 332 6608 Total Number Device Supervision Supervision of Devices Type Interval Timeout 1 200 pendant I minute 60 minutes 1 200 wall mounted 5 minutes 240 minutes 1 200 12 5 minutes 600 minutes 201 1000 pendant 5 minutes 240 minutes 201 1000 wall mounted 5 minutes 240 minutes 201 1000 12 5 minutes 600 minutes All wall mounted AC powered devices 60 minutes 1440 minutes The Supervision Interval and Supervision Timeout values provided are typical values for systems of various sizes These values are intended to provide the highest degree of supervision available without introducing a high risk of spurious missing transmitter indications Specific results will vary depending upon site conditions that affect the transmission and reception of RF signals Options vary among
51. iteria for active and historical call data All transmitters assigned to the same resident are automatically assigned to the same zones Refer to Figure 7 for screen layout See System Operating Instructions System Menu Zones Register to create zones Notes Tab Provides a place to enter additional notes comments or requests Refer to Figure 7a for screen layout Figure 7a Residents Resident Info M Register Notes Tab Name FOSTER FLYNN Notes regarding resident Figure 8 Low Battery Low Battery ed Date Resident Name Location where mounted 0007 SF501 SIMGLE BLITTDON WATER RE LOW 08 22 2003 09 05 2003 08 20 2003 NATHAN NASH LOCATION 2 Figure 9 Missing Transmitters Currently Missing Transmitters D ev H Model Device Descrpli Resident Name Location where mounted SF501 1014 2003 11 24 33 SINGLE BUTTON WATER RESISTANT PENDANT BARRY BABCOCK 5005 NC512 10 03 2003 10 44 45 LOCATOR MACHINE SHOP Building LOWER Wing B F Figure 10 Lost Transmitters Lost Transmitters Lost Date Device Descrption Resident Name Location where mounted SF501 08 10 03 SINGLE BUTTON WATER RESIS CANDACE CLAYTON 0004 SF501 09 10 03 SINGLE BUTTON WATER RESIS DENNIS DECKER f727C MC512 0940 03 LOCATOR R amp D Building B2 6 IL815 Tek CARE 500 Manual Copyright TekTone Sound amp Signal Mfg Inc All Rights Reserved System Operating Instructions Transmitters Menu Low Battery Shows a list of transmitters that have low battery
52. ithout the express written permission of TekTone Sound amp Signal Mfg Inc The content of this manual is furnished for informational use only is subject to change without notice and should not be construed as a commitment by TekTone Sound amp Signal Mfg Inc TekTone Sound amp Signal Mfg Inc assumes no responsibility or liability for any errors or inaccuracies that may appear in this documentation TekTone the TekTone logo Tek Call Tek Care Tek Check In Tek Com Tek Digicare Tek Door Tek Entry Tek Guard Tek Micro Tek MMARS TekNIOS Tek Paging Tek Phone Tek Safe Tek Select Tek Sentry Tek Sound Tek Status Tek Trio and Tek View are either registered trademarks or trademarks of TekTone Sound amp Signal Mfg Inc in the United States and or other countries All other trademarks are the property of their respective owners Tek CARE 500 devices comply with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 Devices may not cause harmful interference and 2 devices must accept any interference received including interference that may cause undesired operation Tek Tone Part FCC ID NE DNR ne HCQ3B6SSR16 HCQ3B6UMXF ND rm HCQ3B6SSR64 NM HCQ3B6FA403 NCSI NGS Vee HCQ3B6SSRL GET ET EE HCQ3B6RTA Ee HCQ3B6RTX ei EE ET HCQ3B6ESL e ls M HCQ3B6SSF SF520 SF525 SF526 SF527 SF528 HCQ3B6UMXF SF529 A SF530 SF531 A aaaaoasosseseneneesses HCQ3B6U1XF
53. l T yes yes System Operation History Log Mark as Lost Ctrl L yes yes DB Maintenance Log 20 IL815 Tek CARE 500 Manual Copyright TekTone Sound amp Signal Mfg Inc All Rights Reserved System Operating Instructions Select Type Drop Down Box Select from these available types of receivers NC510 Receiver COM Port Drop Down Box Choose which system COM port the receiver is connected to Receiver Inactivity Timeout Set how long the receiver is inactive before it generates an alarm message Transmitter model Ser the default transmitter model that is displayed in the Registers when creating new entries Default setting is SF501 Locator model Set the default locator model that is displayed in the Registers when creating new entries Default setting is NC512 Repeater model Set the default repeater model that is displayed in the Registers when creating new entries Default setting is NC511 Paging Interface Setup This menu option displays the I O Interfaces window with the Paging Interface tab selected This screen is used to set up the paging transmitters that will be connected to the Tek CARE 500 system For more information see System Installation Initial Programming Paging Interface The following features are available refer to Figure 27 for screen layout Add Button Begin the process of adding a paging transmitter Remove Button Remove the selected paging transmitter Apply Install Button Impl
54. ling Options I Disable Call Waiting 70 v Outside Line mm Dial t for 10 digit numbers Copyright TekTone Sound amp Signal Mfg Inc All Rights Reserved K central Monitoring Configuration Tool File Control Tools Event Details Account Details Configuration Details Iw Enable Central Monitoring Schedule Add Room Numbers Delete Import Rooms Friday 5 00 PM Monday 8 00 AM Unscheduled always active Figure 38 Configuration Details FA central Monitoring Configuration Tool File Control Tools Event Details Account Details Configuration Details m Alarm Panel Port com D Baud 1200 DI IL815 Tek CARE 500 Manual e 35 Event Hub Host flocalhost Event Hub Port n5 Appendix Central Monitoring 9 Select the Configuration Details tab Select the COM port to which the NC502 PC Alarm Panel is attached e On the MS Windows desktop right click on My Computer and then click on Properties e Click onthe Hardware tab click on the Device Manager button and then click on the plus sign next to Ports e Inthelistthat appears note which COM port the USB to Serial Adapter or similar name is assigned to and select that COM port in the Configuration Details tab of the CM Config Tool Ifthe system also includes an NC365A Pager Transmitter there will be two ports with names similar to USB to Serial A
55. m Installation I Onthe MS Windows desktop right click on My Computer and then click on Properties 2 Clickonthe Hardware tab click on the Device Manager button and then click on the plus sign next to Ports 3 Inthelistthatappears note which COM port the USB to Serial Adapter or similar name is assigned to 4 Onthe Tek CARE 500 screen click on Configure Menu and then click on Paging Interface Setup If the Tek CARE 500 COM Port number is the same as the MS Windows Device Manager COM port number skip step 5 If the two numbers are different perform step 5 For more information refer to Figure 27 and System Operating Instructions Configure Menu Paging Interface Setup 5 Ifthe COM port numbers are different click on the Remove button on the Paging Interface Setup window Next click on the Add button to add a new Paging Transmitter using the MS Windows Device Manager COM port number and then click on the Apply Install button Then exit the Tek CARE 500 program and then restart it to complete the change Create Paging Groups as described in System Operating Instructions Paging Menu Paging Groups Register Set the Default Paging Group used in Night Mode as described in System Operating Instructions Configure Menu Paging Interface Setup Add Pagers to the system and assign them to Paging Groups as described in System Operating Instructions Paging Menu Pagers Register Programming Transmitters
56. ms are automatically reset when returned to normal state SF525 Maintained NO Universal Contact Transmitter Use with a maintained NO switch for a variety of applications Alarms are automatically reset when returned to normal state SF526 Momentary NO Universal Contact Transmitter Use with a momentary NO switch for a variety of applications Alarms are automatically reset when returned to normal state SF527 Wireless Support Module with SF337C Waterproof Emergency Switch Use in showers and bathrooms or anywhere a high priority call is desired Alarms must be reset at point of origin SF528 Wireless Support Module with SF340B Emergency Switch not waterproof Use where a high priority call is desired Alarms must be reset at point of origin SF529 A Wireless Assistance Call amp Resident Check In Station Use where a high priority call and resident check in is desired High priority calls must be reset at point of origin SF530 Single Patient Station Use where call cord usage is desired Alarms must be reset at point of origin SF531 A Wireless Emergency Call Station not waterproof Use where a high priority call is desired Alarms must be reset at point of origin CT430 USB to Serial Adaptor Use to convert a USB port on the NC501 Master Station Computer to a serial COM port IH511 Weatherproof Housing Provides indoor or outdoor mounting of an NC511 Repeater or an NC512 Locator plus a BA510 Backup Battery TH527 Surf
57. n will be displayed or logged when the software is not running The Alt X key combination performs the same function Important Terms Damaged The transmitter is not functioning whether temporarily or permanently This state is assigned by the user and allows the system to ignore transmissions from this device This transmitter s information will continue to be stored in the database Lost The transmitter is still present in the building but cannot be located This state is assigned by the user and allows the system to ignore transmissions from this device Missing The system is not receiving transmitter supervisory signals This state is assigned by the system Tampered The transmitter has been tampered with Typically indicates that case of transmitter has been opened This state is assigned by the system Virgin Signal A signal from a transmitter that hasn t been reproduced by a locator repeater Device Operation NC397 Alphanumeric Pocket Pager Refer to the included owner s manual for operational information SF501 Single Button Call Transmitter A water resistant transmitter suitable for use in showers and bathtubs The SF501 includes a lightweight neck chain which will separate to prevent choking if it is pulled tight Place a call Press and hold the large button on the front of the transmitter for at least 1 second The SF501 transmitter will transmit the call and its call assurance LED will blink rapidly
58. nabled v SUD reb nen E perii raua sr ID 6 Iv 12 00 AM 10 00 AM 5 v 06 00 PM 11 53 PM Disable Supervision Figure 6 Residents Register Assigned Transmitters Tab Paging sub Tab 1 A WING B WING C WING Groups D BU uM EST jescption sne Figure 7 Residents Register Assigned Name FOSTER FLYNN Transmitters Tab Zones sub Tab M DOG ep E BUT ec Sen A WING B WING C CWING i Copyright TekTone Sound amp Signal Mfg Inc All Rights Reserved IL815 Tek CARE 500 Manual e 5 System Operating Instructions minutes apart Check the boxes to select which days of the week this event is scheduled Note A single time period cannot cross midnight into the next day divide it into two time period entries For example create these two entries to create a scheduled time period of 6 00 PM Friday to 10 00 AM Saturday as shown in Figure 5 Begin 6 00 PM End 11 59 PM Day Friday Begin 12 00 AM End 10 00 AM Day Saturday Paging Groups sub Tab Assign the transmitter to one or more paging groups so that calls are paged in addition to normal call annunciation See System Operating Instructions Paging Menu and System Operating Instructions System Menu Night Mode F8 for more information Refer to Figure 6 for screen layout Zones sub Tab Assign the transmitter to one or more zones which are used as report filtering cr
59. ns Transmitters Menu Transmitters Register F4 for more information Page Button F5 Click on button or press F5 to send a page See System Operating Instructions Paging Menu Send Page F5 for more information History Button F6 Click on button or press F6 to display the Events History The following information is provided Time Category Type Device Reset at Site Date Cleared Cleared By Resident Name Zones Location Paging Group Device Type Device Description and Event See System Operating Instructions Events Menu Events History F6 for more information System Log Button F7 Click on button or press F7 to display the system log information Date Time and Event See System Operating Instructions System Menu System Log F7 for more information F8 Turn Night Mode On Off Press the F8 key to toggle Night Mode On Off See System Operating Instructions System Menu Night Mode F8 for more information Silence Alarm Button Ctrl A Press while a system event is active to toggle between these two states E Alarm sounds are on Er Alarm sounds are off Alt X Quit Press the Alt X key combination to quit the Tek CARE 500 program Resident Menu Assign Unassign Transmitter Prompts for a resident name and then displays the Transmitter Info tab in the Residents Register for that resident See System Operating Instructions Resident Menu Residents Register F3 for
60. one Sound amp Signal Mfg Inc All Rights Reserved System Operating Instructions Device Info Tab Refer to Figure 11 for screen layout Provides a place to enter Dev and Model plus Status Indicates the transmitter s current status which can be changed to reflect a different status if appropriate Drop down box choices are normal operation lost missing tampered damaged or in program test mode Date Located next to Status this box allows a date to be associated with a particular status setting Used As Select from the following choices in this drop down box not all options are available for all devices Call Alarm Device Check In Device Emergency Device Repeater Locator or Security Device In Use To disable a transmitter uncheck this box If unchecked signals from this device will not be processed although battery signals will be processed Supervised Use this checkbox to indicate whether a transmitter is supervised active or unsupervised inactive Level of supervision is entirely dependent on system size and settings Supervision Interval Determines how often the transmitter sends a signal to satisfy the Supervision Timeout function The following minimum Supervision Interval settings are suggested exceeding these recommendations increases the potential for missed alarm signals e Fewer than 200 transmitters SF501 Single Button Call Transmitter 60 seconds 1 minute All other devices 5 m
61. out 1 200 pendant minute 60 minutes 1 200 wall mounted 5 minutes 240 minutes 1 200 12 5 minutes 600 minutes 201 1000 pendant 5 minutes 240 minutes 201 1000 wall mounted 5 minutes 240 minutes 201 1000 12 5 minutes 600 minutes All wall mounted AC powered devices 60 minutes 1440 minutes The Supervision Interval and Supervision Timeout values provided are typical values for systems of various sizes These values are intended to provide the highest degree of supervision available without introducing a high risk of spurious missing transmitter indications Specific results will vary depending upon site conditions that affect the transmission and reception of RF signals Options vary among wall mounted devices Copyright TekTone Sound amp Signal Mfg Inc All Rights Reserved IL815 Tek CARE 500 Manual 15 System Operating Instructions Location Displays the location of permanently mounted transmitters An entry is required in this field if zones will be assigned Program Transmitter After a locator or repeater s information is entered connect it to the NC510 Receiver for programming See System Installation Initial Programming Programming Transmitters Locators and Repeaters for more information Fields denoted with an asterisk are programmed into the device and cannot be changed without reprogramming the device All other fields are editable Battery Status Tab Shows the locator or repeater s current batter
62. over a menu bar item and then click This displays the available menu items Online Indicator This indicator has two states e Green indicates the system software is running e Clear off indicates an error has occurred that interferes with the software See Error Indicator Error Indicator This indicator has three states e Clear off indicates no errors e Red indicates a significant system wide error in system operation has occurred Orange indicates an error has occurred that affects only part of the system When an error has occurred use the System Log Button to access more information regarding the nature of the error Night Mode Indicator This indicator has two states Clear off indicates that Day Mode is active e Blue indicates that Night Mode is active See System Operating Instructions System Menu Night Mode F8 for more information Note The transmitter locator signal signal strength and battery indicators work together to provide data for a single signal occurrence Demo Mode Indicator This indicator is displayed only when Tek CARE 500 is operating in demo mode In demo mode the system has the same functionality as normal mode but runs for just 2 hours after which the Tek CARE 500 program quits and must be restarted If you have purchased a Tek CARE 500 and it runs in demo mode please contact Tek Tone s sales department at 800 327 8466 Transmitter Locator Indicator Displays the transmi
63. ry see System Installation Initial Programming Programming Transmitters Locators and Repeaters for more information Click the Add button to add another record or click the Close button if finished The following searching and sorting functions are available in the Transmitters Register to facilitate the handling of transmitter information refer to Figure 11 for screen layout Search Select the type of information to search in the drop down category box Enter the information to search for in the second field Then click the Go button Show Select an option from this drop down box to show only one category of information Order By Sort the displayed data by Device or Model 2 Sort in ascending order based on the Order By field Sort in descending order based on the Order By field The following features can also be accessed from the Transmitters Register I4 Displays first record in list 4 Displays prior record in list m1 Displays last record in list BP Displays next record in list Add Button Alt A Add new transmitters to the system Cancel Edit Button Alt C Cancel all edits made to the displayed data 1f Save button has not been clicked Save Button Alt V Save entered or edited information Refresh Button Alt H Refresh the displayed data to ensure information is current Close Button Alt L Closes the Transmitters Register E Click on the print icon or press
64. screen layout Tek CARE 500 supports two modes of paging Day Mode and Night Mode In Day Mode pocket paging may be configured with multiple paging groups so that only relevant pages are sent to each staff member In Night Mode all pages are sent to the default paging group especially useful during hours when staff is reduced See System Operating Instructions Configure Menu Paging Interface Setup to assign the default paging group To manually enable Night Mode click the Turn Night Mode On button To automatically enable Night Mode check the Enable Automatic Night Mode checkbox enter the start time in the Begin field the end time in the End field and then click the Set button Click the Close button to close the window Locators amp Repeaters This is an additional tool for handling locator and repeater information all options are also available in the Transmitters Register The following functions are available to facilitate the handling of locators and repeaters information Displays first record in list 4 Displays prior record in list m1 Displays last record in list Displays next record in list Add Button Alt A Add a new locator or repeater to the system Figure 18 Night Mode F8 Tek CARE 500 Options Tek CARE 500 Options Night Mode Settings Night Mode Settings Operating in Operating in Turn Night Mode On en IG EEE 7 aa v Enable Automatic Might Mode v
65. served System Operating Instructions The following features can be accessed from the Zones Register refer to Figure 19 for screen layout I4 Displays first record in list 4 Displays prior record in list 1 Displays last record in list Displays next record in list Add Button Alt A Add a new zone to the system Cancel Edit Button Alt C Cancel all edits made to the displayed data if Save button has not been clicked Delete Button Alt D Delete the selected zone from the system Save Button Alt V Save entered or edited information Refresh Button Alt H Refresh the displayed data to ensure information is current Close Button Alt L Close the Zones Register j Click on the print icon or press Ctrl P to print the zones list Edit Proximity Map The proximity map is a visual representation of the facility s floor plan or layout If properly set up it displays the installed locations of fixed devices If the system includes locators the proximity map also displays the general locations of mobile transmitters based on locator information The following features can be accessed from Edit Proximity Map refer to Figure 20 for screen layout Select Map Choose from the list of available proximity maps New Generate a new proximity map Then enter a map name and description and click the Load Floorplan button to add a bitmap bmp image of the facility s layout The image m
66. sion enabled checkbox is not checked reprogram the transmitter to be supervised see System Operating Instructions Transmitters Menu Transmitters Register Device Info Tab Disable Alarm Schedule a time period during which the system does not supervise alarms from this transmitter Available for security devices only such as door window egress transmitters Enable or disable all alarm schedules for a security device by checking or unchecking the alarm enabled checkbox in the upper right Activity Check In Available for check in devices only Schedule a time period during which the system requires a button press or motion if using a SF515 motion detector from this transmitter If the button is not pressed during the scheduled time period a Check Event will appear in the event list approximately 5 minutes prior to the scheduled End time Enable or disable all check in schedules for a particular transmitter by checking or unchecking the activity check in enabled checkbox in the upper right First check the Schd Enabled checkbox Enter the start time in the Begin field and the end time in the End field Begin and End times must be at least 10 Figure 5 Residents Resident Info Medical Info Assigned Transmilters Register Assigned Name FOSTER FLYNN Transmitters Tab ra i Dev HETEN Programmable Timers Rangers ETT Programmable Timers d reg g H 0006 Pend Disable supervison for the following periods Supervision E
67. story System Log gd System Log 10 30 13 32 34 Pager 400 message sent M 05 42 PM BARRY BABCOCK 5555678 10 30 13 32 35 Pager 400 message sent 03 55 PM ANGELA ANDREWS 5551234 10 30 13 32 36 Pager 403 message sent 03 55 PM ANGELA ANDREWS 5551234 10 30 13 32 37 Pager 404 message sent 03 55 PM ANGELA ANDREWS 5551234 10 30 13 32 39 Pager 403 message sent M 05 42 PM BARRY BABCOCK 5555678 10 30 13 32 40 Pager 404 message sent M 05 42 PM BARRY BABCOCK 5555578 10 30 13 32 44 Tek PAGING Serial Port 6 closed 10 30 13 36 38 Tek PAGING Serial Port 6 open 10 30 13 36 38 Pager 400 message sent M 05 42 PM BARRY BABCOCK 5555678 10 30 13 36 39 Pager 400 message sent 03 55 PM ANGELA ANDREWS 5551234 10 30 13 36 40 Pager 403 message sent 03 55 PM ANGELA ANDREWS 5551234 10 30 13 36 41 Pager 404 message sent 03 55 PM ANGELA ANDREWS 5551234 10 30 13 36 43 Pager 403 message sent M 05 42 PM BARRY BABCOCK 5555678 10 30 13 36 44 Pager 404 message sent M 05 42 PM BARRY BABCOCK 5555678 10 30 13 36 48 Tek PAGING Serial Port 6 closed EN Figure 22 System Operation History Log NC500 LOG Notepad loj xi File Edit Format View Help 40 3 message A 12 KAREN KANE 5552222 10 10 13 40 40 Pager 403 message sent A 12 57 PM KAREN KANE 5552222 10 10 13 40 41 Pager 404 message sent A 12 57 PM KAREN KANE 5552222 10 10 13 40 42 Pager 401 message sent A 12 57 PM FOSTER FLYNN 5553456 10 10 13 40 43 Pager 403 messa
68. to select a resident photo from the local hard drive using a browse function Resident photos must be in bitmap format BMP 100 pixels wide x 125 pixels high Refer to Figure I for screen layout Medical Information Tab Provides a place to enter physician phone number extension hospital allergies medication health history instructions and insurance information Refer to Figure 2 for screen layout Contacts List Tab Provides a place to enter type select from pull down menu name phone number extension comments and address Note Tek CARE 500 shares information between records for non relative contacts to allow system wide update of common information For example updating a specific doctor s phone number in one resident record changes it in all other resident records Relative information is not shared between records Refer to Figure 3 for screen layout Assigned Transmitters Tab Transmitter Info sub Tab Refer to Figure 4 for screen layout Provides a place to enter e Dev Assigns a transmitter to the selected resident A Dev must be entered in the Transmitters Register before it can be assigned e Status Indicates the transmitter s status Status can be changed by the user if appropriate Lost for example e Date This drop down box next to the Status box allows a date to be associated with a particular status setting 1f desired Figure 2 Residents Medical Info eT EEE EST Register Name FOSTER
69. transmitter to one or more zones which are used as report filtering criteria for active and historical call data All transmitters assigned to the same resident are automatically assigned to the same zones See System Operating Instructions System Menu Zones Register to create zones Paging Groups Tab Assign the transmitter to one or more paging groups so that calls are paged in addition to normal call annunciation See System Operating Instructions Paging Menu and System Operating Instructions System Menu Night Mode F8 for more information Events Menu Events Monitor F2 This is the core operational screen of the Tek CARE 500 system and displays all currently active events The following information is provided Time Category Type Device Device Type Resident Name Zones Location Paging Group Device Description Reset at Site Date Cleared Cleared By and Event Refer to Figure I for screen layout 10 IL815 Tek CARE 500 Manual Copyright TekTone Sound amp Signal Mfg Inc All Rights Reserved System Operating Instructions Right click on an event to access these functions Clear ACK acknowledge Event Ctrl C Resets call and removes it from the list Calls placed from SF501 Single Button Call Transmitters SF527 SF337C Emergency Switch assemblies and SF528 SF340B Emergency Switch Assemblies cannot be reset at the Tek CARE 500 master station computer they must be reset in person Silence Alarm
70. tter number and locator number of the last signal received Locator numbers are shown only when applicable Signal Indicator This indicator has four states Blue indicates a supervisory signal e Red indicates an alarm signal e Green indicates a reset signal Orange indicates a tamper signal RF Signal Strength Indicator Shows the strength of the last signal received Battery Indicator This indicator has two states e Green High shows good battery condition e Red Low shows a low battery condition See System Operating Instructions Transmitters Menu Low Battery for more information Copyright TekTone Sound amp Signal Mfg Inc All Rights Reserved IL815 Tek CARE 500 Manuale 1 System Operating Instructions Events Monitor Button F2 Click on button or press F2 to display a list of currently active system events The following information is provided Time Category Type Device f Device Type Resident Name Zones Location Paging Group Device Description Reset at Site Date Cleared Cleared By and Event See System Operating Instructions Events Menu Events Monitor F2 for more information Residents Button F3 Click on button or press F3 to display the Residents Register See System Operating Instructions Resident Menu Residents Register F3 for more information Transmitters Button F4 Click on button or press F4 to display the Transmitters Register See System Operating Instructio
71. ust be 500 pixels wide x 300 pixels high or a 5 3 ratio to fit properly on the screen Delete Map Deletes the presently selected proximity map Save Map Save entered or edited information Print Map Print the proximity map Close Close the proximity map Devices Place icons on the proximity map to represent fixed devices Choose from these icons S Smoke Detector H Window Open Sensor E Door Open Sensor m A Alarm Device Emergency Device A Motion Detector kr Security Device ON Locator Q Repeater Detector Sensor Wall Mounted Device Q Check In Device Load Floorplan Add a bitmap bmp image of the facility s layout Clear Map Removes all device icons from the map The map name and description fields display the selected map s information and are data entry fields when creating a new map System Log F7 Displays the last 300 functional activities of the Tek CARE 500 software This log is provided as a troubleshooting tool for installers and factory personnel and is Copyright TekTone Sound amp Signal Mfg Inc All Rights Reserved IL815 Tek CARE 500 Manual 17 Figure 21 System Log F7 Tek CARE 500 TekTone Resident Transmitters Events Paging System Configure Help Exit 7 XC CARENS 5i Qo Transmitter Lacatar Signal RF Signal Strength Ballery O O Q FF59 o ee men On Line Errar Night Mode Ti P ra re F n Events Monitor Residents Transmitters Pagem d Hi
72. wall mounted devices Assigned to Displays name of resident or staff member to whom this transmitter is assigned portable transmitters only Double click on the name to view that individual s Residents Register information Copyright TekTone Sound amp Signal Mfg Inc All Rights Reserved IL815 Tek CARE 500 Manual 9 System Operating Instructions Location Displays the location of permanently mounted transmitters An entry is required in this field if zones will be assigned Program Transmitter After a transmitter s information is entered connect it to the NC510 Receiver for programming See System Installation Initial Programming Programming Transmitters Locators and Repeaters for more information Fields denoted with an asterisk are programmed into the device and cannot be changed without reprogramming the device All other fields are editable Programmable Timers Tab Refer to Figure 12 for screen layout Disable Supervision Schedule a time period during which the system does not supervise signals from this transmitter If the supervision enabled checkbox is not checked reprogram the transmitter to be supervised see System Operating Instructions Transmitters Menu Transmitters Register Device Info Tab Disable Alarm Schedule a time period during which the system does not supervise alarms from this transmitter Available for security devices only such as door window egress transmitters Enable or dis
73. y status and includes these fields to document battery status Date when first low Last Changed Date and Expected Failure Date Zones Tab Assign the locator or repeater to one or more zones which are used as report filtering criteria for active and historical call data All transmitters assigned to the same resident are automatically assigned to the same zones See System Operating Instructions System Menu Zones Register to create zones Paging Groups Tab Assign the locator or repeater to one or more paging groups so that calls are paged in addition to normal call annunciation See System Operating Instructions Paging Menu and System Operating Instructions System Menu Night Mode FS for more information Zones Register Zones are used as report filtering criteria for active and historical call data Define a zone as a geographical area of the facility and then assign transmitters to the zone All transmitters assigned to the same resident are automatically assigned to the same zones Figure 19 Zones Register zones Register fi Cancel Edit ji Delete i Save f Refresh Zone H Figure 20 Edit Proximity Map Tek CARE 500 Proximity Map Editor Select Map UPSTAIRS sl New Delete Map Save Map Print Map Close Map UPSTAIRS ENGINEERING Image UPSTAIRS FLPLAN I Devices HB Load FloorPlan Clear Map 16 IL815 Tek CARE 500 Manual Copyright TekTone Sound amp Signal Mfg Inc All Rights Re
74. ys active to make Central Monitoring always active Otherwise set a monitoring schedule so that Central Monitoring will be active only during specified intervals To add a schedule interval click the Add button in the Schedule area and then set a start day time and a stop day time Each week Central Monitoring will be active only between the start day times and stop day times of the intervals specified 6 Select the Account Details tab Enter the Central Monitoring facility s telephone number and click the Add button 7 Enter the facility s 4 digit Account Number as assigned by the Central Monitoring facility 8 Configure Dialing Options as needed to disable call waiting to use a prefix to dial an outside line or to dial 1 for 10 digit numbers Copyright O TekTone Sound amp Signal Mfg Inc All Rights Reserved Figure 33 CM Server SI Central Monitoring Server 03 21 06 14 07 10 03 21 06 14 07 11 09 21 06 14 07 11 03 21 06 14 07 11 03 21 06 14 07 11 03 21 06 14 07 11 09 21 06 14 07 11 09 21 06 14 07 11 03 21 06 14 07 24 03 21 06 14 07 25 09 21 06 14 07 40 09 21 06 14 07 40 09 21 06 14 07 59 03 21 06 14 07 59 09 21 06 14 08 15 09 21 06 14 08 15 Starting server Schedule Activated Central Monitoring Initializing alarm panel on COM11 Successfully initialized alarm panel Phone numbers in database 123 4567 Configured alarm panel to dial 1234567 Waiting for messages Received event Room 001 ST

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