Service Manual
Contents
1. Caller list for incoming or missed calls up to 30 entries with time and date Listening in with a second mobile unit possible Crescendo ringing tone 2 1 DECT specific details Number of channels 120 Radio frequency range 1880 MHz to 1900 MHz altered for certain countries Duplex method Time division multiplexing 10 ms frame length Channel grid 1728 kHz Bit rate 1152 kBit s Modulation GFSK Voice coding ADPCM 32 kBit s Confidential Page 3 of 35 ICP CD ST J Junggebauer Version 1 0 9 99 S l E M E N S Information and Communication Products 3 Procedures This chapter shows the hidden service procedures for Gigaset 3000 Classic 3000 Comfort and 3010 base station Note The service procedures are confidential 3 1 Service procedures for Gigaset 3000 Classic Note Press On hook key after every procedure PIN Reset to factory default 0000 Q 1 OK R R OK 0 OK Reset to factory defaults if unknown PIN first PIN Reset This is no service procedure see user manual S 1 8 OK 0 0 0 0 OK 0 OK SW Version number in the middle above 2 arrow e g 16 Q 1 OK R R OK 1 OK ROM Checksum Q 1 OK R R OK 4 OK Displaytest Press 1 4 and 7 simultaneously and hold down while you switch on With every key you press you alter the display test screen Confidential Page 4 of 35 ICP CD ST J Junggebauer Version 1 0 9 99 S l E M E N S Informat2. 18 digit numbers DP puls pause ratio 1 5 1 070183392056126569 2 1 070183392081725544 Earth connection time 450ms 070183382057511350 1200ms 070183382083110327 700ms 070183382108709300 Ringing identification 23 54 Hz 070183412064021874 15 75Hz 070183411654405474 programmable 070183412883254610 Cradle switch identification 800ms 070183381654429366 2000ms 070183382883245702 Pause after occupancy 5 5 Ss 070183412057519330 11s 070183412083120355 7s 070183412108717280 4s 070183412134318305 Confidential Page 7 of 35 Version 1 0 ICP CD ST J Junggebauer 9 99 S l E M E N S Information and Communication Products 4 Info sticker S30852 S1301 B101 These are the 2 important numbers on the info sticker The first number shows the type of the phone Example S30 means new component S36 means Swap component 852 means Gigaset family S1301 means 3010 family S910 for 900 S911 for 1010 The following 2 characters indicate the country B1 means Siemens Germany Classic handset also other countries C1 Austria C4 Australia The following character shows you the variant Euro PTT Version Base with Classic Comfort handset The last character indicates the colour The second number indicates the date of production CT stands for Bocholt The next character shows the year of production L 1999 The last character shows the month of production 1 9 January to Septe
3. po spring B Charger T Contact spring Earphone Contact spring spring contact board Keypad Confidential Page 18 of 35 ICP CD ST J Junggebauer Version 1 0 9 99 SIEMENS 6 7 2 Disassembling Information and Communication Products ESD regulations have to be followed Needed material Opening tool Gigaset 3000 and battery dummy Gigaset 3000 Insert battery dummy first to prevent that charger contact springs bend while dismantling Insert opening tool in belt clip hole and press pliers together until snap hooks open Hold the handset with the other hand as described in the picture and press case shells together Turn handset upside down and insert pliers in the 2 belt clip hole and press pliers together until snap hooks open Hold the handset with the other hand as described in the picture and press case shells together Make sure that the battery dummy is still in the battery compartment Confidential Version 1 0 Page 19 of 35 ICP CD ST J Junggebauer 9 99 S IEMEN S Information and Communication Products Insert pliers between the case shells near the display and press pliers together until remaining snap hooks open Hold the handset with the other hand as described in the picture and press case shells slightly together Make sure that the battery dummy is still in the battery compartment Turn handset upside down and do the same as described on the picture above Mak
4. S l E M E N S Information and Communication Products 6 8 7 Base station faulty due to lightning stroke The pictures are taken from a Gigaset 2010 base station Inspect the board with your eyes The components on the photos have been damaged by lightning stroke Confidential Page 35 of 35 ICP CD ST J Junggebauer Version 1 0 9 99
5. Press paging key on base station and hold down Plug in AC adapter Hold key pressed for 25 seconds Release paging key The base station is now set to factory defaults The system PIN is reset to 0000 and all mobile units are deregistered Software Version EEPROM checksum and RFPI S 4 OK R R OK OK A negative acknowledge tone is audible Scroll with the arrow downwards softkey until you reach 80 and press OK With each key you press you are toggling between these 3 figures On the following page you get a description of the hidden service procedures to change the following base station settings DP puls pause ratio Earth connection time Ringing identification Cradle switch identification Pause after occupancy First enter the procedure described on the next page until 3 dashes are visible To change the settings you have to enter a 18 digit number when you see 3 dashes on the display After entering this number you have to press O K Then you have to disconnect the base station from mains and reconnect it Confidential Page 6 of 35 ICP CD ST J Junggebauer Version 1 0 9 99 SIEMENS Information and Communication Products The following 18 digit numbers are valid for SW Version 01 015 01 019 First enter this procedure 3 dashes must be visible in the display 4 OK R R OK 18 digit no OK After entering the number don t forget to confirm with o k and disconnect mains shortly
6. S l E M E N S Information and Communication Products Service Manual Gigaset 3010 base station Gigaset 3000 Classic handset Gigaset 3000 Comfort handset Level 2 5 Confidential Page 1 of 35 ICP CD ST J Junggebauer Version 1 0 9 99 S l E M E N S Information and Communication Products 1 Table of contents 1 TABLE OF CONTENTS a aa e aTe EE e EEE E Eoo SESE eaS EEEE eTii s 2 2 ADDITIONAL FEATURES AND DIFFERENCES TO GIGASET 2000 csssscesssscccssssccecssseecees 3 2N DECT SPECIFIGDETATES ase n A a ENE A a ot 3 3 PROCEDURES iootiialtindias dci ia a a till 4 3 1 SERVICE PROCEDURES FOR GIGASET 3000 CLASSIC ccsscsccccecsesessscececececsesseaececececsesaaeceeececsensaaeaeeeeeesenes 4 3 2 SERVICE PROCEDURES FOR GIGASET 3000 COMEFORT c s sccccecsesesssceceeeceesessaeeeeececsesssasceeececsensaasaeeeeeesenes 3 3 3 SERVICE PROCEDURES FOR GIGASET 3010 BASE STATION ccccecsessscececececsesscseceecceceesesaeceecceesensasaeeeeeeeenes 6 4 TNE O S TICKER NO 8 5 FAULT CODES occiso iia AA AAA A AAA AAA AA AAA a AAA Ai 9 6 FAULT DIAGNOSIS AND ELIMINATION sccccssssscccsssccssssccecssseccsssccecssnsccsessccccsssacceessnsccecssseecees 10 61 EUNCTIONAL BEST ud senate E E A cating oboad sewiohiadet A E EEES 10 6 2 RECOGNITION OF TYPICAL CUSTOMER PROBLEMS ssssessssesececsessssececececsensaueceeececsensaeseeececseneaeaeeeeeeeene 12 6 3 CHECK OF COMPLETE SYSTEM WITH FAULT DESCRIPTION OF CUSTOMER sssscccc
7. asestations the handset is registered on gt 3000 Comfort Press menu and select base settings If there is no tick on any base station the handset is not registered gt The mobile unit has no connection or has lost the connection to the base station Try to register the mobile unit to the base station Fault code D 12 no registration no call setup Faulty component Mobile unit or base station Problem 14 The customer claims that there is no function when pressing any key There could also be problems when pressing some keys Fault code D 1 No key function Faulty component Mobile unit Confidential Page 15 of 35 ICP CD ST J Junggebauer Version 1 0 9 99 S l E M E N S Information and Communication Products 6 3 Check of complete system with fault description of customer Try to reconstruct the fault using the description of the customer Check the batteries and the AC adapter Find out whether the customer has programmed something wrong by checking the procedures concerned If that was not successful make an incoming test If there is a fault try to find out which component is faulty by registering at a golden device and testing again deregister it from the golden device after testing Register swap component to customer component 6 4 Check of complete system without fault description of customer Check the batteries and the AC adapter if existing Make an incoming test If there is a fault try to find out
8. cceceesssssceeececeesenseceeeeeeeenes 16 6 4 CHECK OF COMPLETE SYSTEM WITHOUT FAULT DESCRIPTION OF CUSTOMER ccessesssceeececeessnseceeeeeeeenes 16 6 5 CHECK OF COMPONENT WITH FAULT DESCRIPTION OF CUSTOMER cccceceesesssceeececsessaeceeececsensnteseeeeeceenes 16 6 6 CHECK OF COMPONENT WITHOUT FAULT DESCRIPTION OF CUSTOMER ssessssecececeessnssceeececsesentsseeececeenes 16 6 7 REPAIR OF MOBILE UNIT GIGASET 3000 CLASSIC AND COMFORT cccceceesssseceeececsessnececececseneneseeeceeeenes 16 6 7 Exploded Vi Witt di 18 672 Disassembling 2 A A A EEE EEEE A ae Baste 19 OLI Assembling A A AA RS 21 6 7 4 Board Layout Gigaset 3000 Classic cccceccccsceeseesseeecuseesceseeseesecseeseceseecaseesensesseesecieeeceeesenaeeaeeaees 22 6 7 5 Board Layout Gigaset 3000 ComfOrt ccccccecccccescccsseecssesscecesseesecseesecussescnseeseeseeseeseseveceeeeenaeeseenees 23 6 7 0 COURSE O repair sate iis Lois soit a ln este ota EE hotest oss Le ra ves eke io 24 6 7 7 Mobile unit faulty due to humidity cccccecccccceccsecsseeeceseesceceesceseceeecueeeececeesesseeseesecieveceseeveaeeseeaees 25 O 785 INO FUNCLION 22 seeks a A A A A A A teehee ert 26 0 19 SCHAFBIAS problems oi x lai henee E 27 6 7 10 SLR microphone path faulty ccccccccccccccccccecessceseeseeeecsseescesecseesecseeeecuesescnseesesseesesaecueseecnsseeenaeeeeeaees 28 6 7 1 1 RER earphone path fault Mates 29 6 8 REPAIR OF BASESTATION GIGASET 3010 cccccesccccce
9. csesessscecececsenensecusceeccecsensaasseeececeeeaueceeececseseaeseeeeeeeenes 30 Sli Exploded View siei A A ag eas ont A A latte AEA 30 6 8 2 DISASSEMDIME lt lt A A A he Hee oe exten eee 31 0 9 3 7 ASSCM DIT Gel BAA A ndia cl did it ltda dinar acia 31 6 5 4 Board Layout Gigaset 3010 German Version ccccccccsccecesseetetseesecnseesceseesenseeseesecieeesenseesenseesenaees 32 0 8 5 Course of repair erii niere A AA A A Sra Saul oo ete SEM 33 6 8 6 Charging problems 2 A A ea Aa 34 6 5 7 Base station faulty due to lightning Stroke cccccceccecesscesesseeteeseesecnseeecuseeseeseeseeseeseeeeeseesensenseeaees 35 Confidential Page 2 of 35 ICP CD ST J Junggebauer Version 1 0 9 99 S l E M E N S Information and Communication Products 2 Additional features and differences to Gigaset 2000 3000 Classic Improved user interface by soft keys Improved standby time up to 100 h NiCd 220 h NiMh 1500 mAh Improved time for phone in use up to 10 h NiCd 20 h NiMh 1500 mAh Call by call support Crescendo ringing tone 3000 Comfort Handsfree possible by putting the mobile unit on the table in an upright position Headset not supported Call by call support Radio Signal Strength Indicator Key for telephone book Standby time up to 70 h NiCd 150 h NiMh 1500 mAh Time for phone in use up to 7h NiCd 15h NiMh 1500 mAh 3010 Base station CLIP function No LEDs for charging or on off hook
10. e sure that the battery dummy is still fixed and lift off lower case shell as described in the picture Hold the board with the other hand while lifting the case shell Make sure that you don t bend the battery contact springs Confidential Page 20 of 35 ICP CD ST J Junggebauer Version 1 0 9 99 S l E M E N S Information and Communication Products Use pliers to take out the charger contact springs Take out the board Disassembling of Display 3000 Classic to change the cover Cut the 2 studs that fix the display foil on the board and remove them carefully Use tweezers to snap the 2 hooks on the top open Then lift the display carefully until the snap hooks for the board open Insert tweezers between one of the side hooks and the display cover and lift the cover Disassembling of Display 3000 Comfort to change the cover This procedure is very simple Insert tweezers between the 2 snap hooks on the top of the display and snap them open Then lift off the display cover 6 7 3 Assembling ESD regulations have to be followed Needed material none Insert keypad and earphone in upper case shell Insert board in upper case shell note that earphone and keypad is fixed correctly Fix charger contact springs in upper case shell Close handset with lower case shell by pressing both case shells together with your hands Pay attention on the battery contact springs on board Make an optical inspection of the battery c
11. e test of telephone in send direction SLR d Audible test of telephone in receive direction RLR with the help of a second phone connected to the PBX 2 Test with telephone tester WPG 1000 Ringer test DC resistance and isolation resistance Testing the dial information DTMF dual tone multifrequency dialling Testing the dial information DP dial pulsing Testing the flash hookswitch signal key Audible test of telephone in send direction SLR Audible test of telephone in receive direction RLR 7 Reset base station fundamental reset 8 Reset mobile unit to factory default Incoming test only step 1 to 6 Confidential Page 11 of 35 ICP CD ST J Junggebauer Version 1 0 9 99 S l E M E N S Information and Communication Products 6 2 Recognition of typical customer problems This chapter shows the incoming department which fault code refers to which problem and which component is faulty Some problems concerning the mobile unit not possible to switch on not possible to register acoustic problems charging problems could be caused by humidity So you will have to open the mobile unit opening tool and look for tracks of a humidity damage Many problems concerning the base station could be caused by lightning stroke So you will have to open the base station and look for tracks of a lightning stroke Problem 1 The customer can t hear any telephone conversation partner during a call or h
12. ears his speach at a low volume When he blows into the microphone he can t hear his noises on the earpiece Fault code D 20 RLR Faulty component Mobile unit When he blows into the microphone he can hear his noises on the earpiece Fault code D 20 RLR Faulty component Base station Problem 2 All telephone conversation partners of the customer can t hear him during a call or hear his speach at a low volume When he blows into the microphone he can t hear his noises on the earpiece Fault code D 19 SLR Faulty component Mobile unit When he blows into the microphone he can hear his noises on the earpiece Fault code D 19 SLR Faulty component Base station Problem 3 The customer cant switch on his mobile unit gt Check the batteries and insert new ones for testing Fault code D 26 no function Faulty component Mobile unit Confidential Page 12 of 35 ICP CD ST J Junggebauer Version 1 0 9 99 S l E M E N S Information and Communication Products Problem 4 The customer can t call or and can t be called no ringing His mobile unit seems to work properly When he presses the paging key there is no beep audible gt Check the AC adapter first Fault code D1 no key function D44 AC Adapter faulty or D 11 if only no outgoing call possible and AC Adapter ok Faulty component AC adapter or base station Problem 5 The segment of the battery display doesn t start blinking when charging g
13. f Press 1 4 and 7 simultaneous and hold down while switching on Press any key to alter pattern 2 Charging test Mobile unit is switched off Put mobile unit into charging cradle One segment of the battery display has to start blinking automatically when putting in 3 Make a fundamental reset on the base station you want to test in case of swap Disconnect mains Press paging key on base station and hold down Plug in AC adapter Hold key pressed for 25 seconds Release paging key The base station is now set to factory defaults The system code is set to 0000 and all mobile units are deregistered 4 Reset mobile unit to factory defaults in case of swap S 1 8 OK 0 0 0 0 OK 0 OK Confidential Page 10 of 35 ICP CD ST J Junggebauer Version 1 0 9 99 S l E M E N S Information and Communication Products The mobile unit is now set to factory defaults if PIN not 0000 first reset PIN 5 Register mobile unit at base station Press paging key on base station and hold down until beep starts S INT 1 for base 1 System Code default 0000 OK Wait until display shows you the free internal numbers Confirm the desired internal number by pressing it 6 There are 2 possibilities of testing the fundamental functions of the telephone This is depending on the size of the LSO number of incoming telephones 1 Test with PBX private branch exchange a Ringer test b Dialling test c Audibl
14. i no springy oxidized yes yes r no yes D19 use test change them them change them 9 housing insert new ui eee ter phone function test after assembling yes yes use test no housing z Level 3 Rep D 20 yes yes no F does it Level 3 Rep ring D2 yes no Diso Level 3 Rep E D4 yes use a new always use a new housing display cover keypad and display cover and keypad could be reused springs for personalized repair when o k no e Level 3 Rep outgoing test device is 0 k Put device into Swap Pool Confidential Page 24 of 35 ICP CD ST J Junggebauer Version 1 0 9 99 S E M E N S Information and Communication Products 6 7 7 Mobile unit faulty due to humidity Pictures Gigaset 1000S 2000S and 2000C Note Most humidity damages on the front side are beside the microphone under the keypad bottom portion and regarding The Comfort handset under the display lift it up Look at all electronic components on the back side Do not open the RF Part Remaining flux on the component side could look similar to a humidity damage white deposits but it will disappear when heating it up with a hot air blower Recommendation When you are not sure whether deposit is humidity or flux heat the area concerned with a hot air blower and scrap the unit only when deposit doesn t disappear a i A TT Confidential Page 25 of 35 ICP CD ST J Junggebauer Version 1 0 9 99 S l E M E N S Information and Communicati
15. inking when charging Confidential Page 27 of 35 ICP CD ST J Junggebauer Version 1 0 9 99 S l E M E N S Information and Communication Products 6 7 10 SLR microphone path faulty Fault code D 19 Affected unit Gigaset 3000 Classic Comfort Components Microphone Needed equipment Soldering iron Working material Desolder wick Solder Diagnosis The diaphragm of the microphone is affected by humidity or nicotine with increasing age or the microphone could be electrically faulty There will be a higher attenuation when measuring SLR sending loudness rating In most cases the microphone is defective Repair by component exchange Remove the microphone by desoldering the 2 solder joints You can also heat up both pins simultaneously with a broad soldering iron tip and turn the board upside down letting the microphone fall out Clean pads with desoldering wick and replace it by a new component afterwards Attention Avoid excessive heat 2 seconds maximum Test Put the repaired board in a testhousing Make a sidetone check by blowing into the microphone and checking the volume of the noise on the earphone If there is a telephone tester with acoustic testhead make a SLR test and check whether the attenuation is o k Confidential Page 28 of 35 ICP CD ST J Junggebauer Version 1 0 9 99 S l E M E N S Information and Communication Products 6 7 11 RLR earphone path faulty Fault code D 20 Affec
16. ion and Communication Products 3 2 Service procedures for Gigaset 3000 Comfort Reset PIN and reset_to factory defaults select Settings o k select Security o k Enter R R as PIN number o k Displaytest Software Version Speechpath test and Metering mode press 1 4 and 7 simultaneously and keep pressed switch on and keep pressed until Handset Service is visible then release all keys press 46395 displaytest autom visible Y Speechpath test olk Metering mode okk Press o k to tick it and press menu key to switch off the handset Now you can see radio parameters during normal usage Switch a direct loop from microphone to earphone check the path by blowing into the microphone Read out software version example 98 9 04 096 100 RX Level Frequency 0 9 Time slot 0 11 Base station code bit error rate 100 100 o k Page 5 of 35 ICP CD ST J Junggebauer 9 99 Confidential Version 1 0 S l E M E N S Information and Communication Products 3 3 Service procedures for Gigaset 3010 base station Note Press On hook key after every procedure System PIN Reset to factory default 0000 S 4 OK R R OK 8 9 OK Reset to factory defaults if unknown System PIN first System PIN Reset This is no service procedure See user manual 3 OK 0 0 0 0 OK 0 OK Fundamental reset Disconnect mains
17. k soot or chipped components near the sockets gt see chapter base station faulty due to lightning stroke If there are charging problems check charging contact pads and springs If faulty repair and assemble the base station and check function Was repair successful If not yet happened assemble the base station always use a new housing New parts only for SWAP Outgoing test Put device into Swap Pool ICP CD ST J Junggebauer S l E M E N S Information and Communication Products 6 8 6 Charging problems Fault code D3 Affected unit Gigaset 3010 base station Components charger contact springs charging joints pads Needed equipment Soldering iron Glass fibre pen Working material Desolder wick Solder Diagnosis The battery segment on the handset display doesn t start blinking when charging Inspect the charging joints pads looking for small black holes on the surface Repair by cleaning soldering joint pad and component exchange Roughen the surface with a glass fibre pen Solder the charging joints so that there is a thin deposit of new solder on the joints Suck away surplus solder with desolder wick Roughen the surface with a glass fibre pen Use new contact springs Test Take a testhousing and put in new charger contact springs Check if battery segment on display starts blinking when charging Confidential Page 34 of 35 ICP CD ST J Junggebauer Version 1 0 9 99
18. mber O October N November D December Confidential Page 8 of 35 ICP CD ST J Junggebauer Version 1 0 9 99 S l E M E N S Information and Communication Products 5 Fault codes Code Symptom Cause D1 No key function N10 Not soldered D2 No ringing function N11 Cold soldered D3 Charging problems N12 Electric fault D20 RLR earpiece path faulty Confidential Page 9 of 35 ICP CD ST J Junggebauer Version 1 0 9 99 S l E M E N S Information and Communication Products 6 Fault diagnosis and elimination There are different faults that could appear Not all incoming components or systems have to be faulty The customer could have problems with the operation of the phone or could have placed it close to a device PC that affects it So you won t identify a fault It could also happen that there is a loose connection in the phone due to a cold soldering joint or something else So the fault won t appear each time you test the phone There are different possibilities to test a phone depending on the information you got with the phone 6 1 Functional Test There is an incoming and an outgoing test The difference between them is that in the outgoing test you make a reset on the component after testing in case of swap to deregister reset PIN and set to factory defaults The steps for the mobile unit refer to Gigaset 3000 Classic Outgoing test 1 Displaytest 3000 Classic Mobile unit is switched of
19. o absorbtion and reflections at the wall Test the range by picking up the handset and going away from the base station for the desired distance no walls between If there is still a problem check which component is faulty by using a golden device Fault code D 15 Range too short Faulty component Mobile unit or base station Problem 11 The connection breaks off sometimes during a call gt Check the batteries and insert new ones for testing If they are o k and there is still a problem use a golden device to find out which component is faulty Fault code D 7 Breaking off calls Faulty component Mobile unit or base station Problem 12 The customer claims that there is a poor call quality or that there are noises audible during a call humming Check the call quality If the customer was right take a golden device to identify the faulty component Fault code D 9 Poor call quality hummung noises Faulty component Mobile unit or base station Problem 13 The customer claims that his mobile unit doesn t ring incoming call or he claims that he can t set up an outgoing call The mobile unit doesn t ring when pressing the paging key The character referring to the radio connection is blinking Confidential Page 14 of 35 ICP CD ST J Junggebauer Version 1 0 9 99 S l E M E N S Information and Communication Products gt 3000 Classic In standby just pressSET INT Now you see the numbers of b
20. on Products 6 7 8 No function Fault code D 26 Affected unit Gigaset 3000 Classic Comfort Components Fuse F2 Classic F1 Comfort 1A Needed equipment Multimeter Soldering iron Working material Desolder wick Solder Diagnosis Check the fuse with a multimeter Repair by component exchange If the fuse is faulty desolder it and clean solder pads with desoldering wick afterwards Solder a new fuse Test Try to switch the device on Confidential Page 26 of 35 ICP CD ST J Junggebauer Version 1 0 9 99 S l E M E N S Information and Communication Products 6 7 9 Charging problems Fault code D3 Affected unit Gigaset 3010 base station Components charger contact springs charging joints pads Needed equipment Soldering iron Glass fibre pen Working material Desolder wick Solder Diagnosis The battery segment on the handset display doesn t start blinking when charging Inspect the charging joints pads looking for small black holes on the surface Repair by cleaning soldering joint pad and component exchange Roughen the surface with a glass fibre pen Solder the charging joints so that there is a thin deposit of new solder on the joints Suck away surplus solder with desolder wick Roughen the surface with a glass fibre pen Use new contact springs Test Take a testhousing and put in new charger contact springs Check if battery segment on display starts bl
21. ontact springs afterwards Put in batteries and check spring tension Switch the handset on to check correct function of battery contact springs Assembling of Display 3000 Classic Comfort to change the cover Remove dust on LCD with pressure air Then carefully attach display cover until all hooks engaged Confidential Page 21 of 35 ICP CD ST J Junggebauer Version 1 0 9 99 S l E M E N S Information and Communication Products 6 7 4 Board Layout Gigaset 3000 Classic EE E El CE a ICP CD ST J Junggebauer 9 99 Confidential Page 22 of 35 Version 1 0 SIEMENS Information and Communication Products 6 7 5 Board Layout Gigaset 3000 Comfort hs E de po E dE 23 E an A BAA ae H aa mile cs Are a Nose Confidential Page 23 of 35 ICP CD ST J Junggebauer Version 1 0 9 99 SIEMENS Information and Communication Products 6 7 6 Course of repair Handset remains registered SET 1 8 OK 0 0 0 0 OK 0 OK yes device works properly Incoming test no Use opening tool DB yes C white green depositions on soldering points often under display or beside microphone gt see chapter 5 7 7 mobile unit faulty due to humidity no no no Possible to switch on D 26 yes yes use test auel 3 Rop ng Possible to N housing D3 mae switch on fuse a are are 2 Leen contact springs contacts gt G
22. ross recess Unscrew the 4 screws on the lower case shell There is a snap hook near the antenna So start lifting the case shell on the opposite side until the hook snaps open Lift off lower case shell Bend one of the 2 snap hooks that fix the board and lift it off 6 8 3 Assembling ESD regulations have to be followed Needed material suitable screw driver with cross recess Put paging key and charger contact springs into upper case shell Insert board into upper case shell until it snaps into place Attach the other case shell and close the device by screwing the 4 screws in the lower case shell Make sure that the charging contact springs are fixed correctly Confidential Page 31 of 35 ICP CD ST J Junggebauer Version 1 0 9 99 S l E M E N S Information and Communication Products 6 8 4 Board Layout Gigaset 3010 German version Y HBO pa cos BARBA y 112 E AE e e ra 66 Confidential Page 32 of 35 ICP CD ST J Junggebauer Version 1 0 9 99 SIEMENS 6 8 5 Course of repair Only for SWAP device works properly use a new paging key antenna and springs no Level 3 Rep device is o k Confidential Version 1 0 Page 33 of 35 Information and Communication Products Press paging key on base station and hold down Plug in AC adapter Hold key for appr 25 s Release paging key The base station is now set to factory defaults PIN 0000 Incoming test blac
23. t Check the batteries and insert new ones for testing gt Check the charging craddle golden device Fault code D 3 charging problems if batteries are o k Faulty component batteries or mobile unit or base station charging craddle Problem 6 The mobile unit or the base station doesn t ring gt Check AC adapter if base station or batteries and insert new ones for testing Fault code D 2 no ringing function Faulty component Mobile unit or base staion Problem 7 Some characters are not visible or only sometimes visible Fault code D 4 Display problems Faulty component Mobile unit Problem 8 The customer has caused visible mechanical damages Fault code D 16 Faulty component Mobile unit or base station Problem 9 Confidential Page 13 of 35 ICP CD ST J Junggebauer Version 1 0 9 99 S l E M E N S Information and Communication Products There can be various possibilties Example The customer claims that he can t set up an outgoing call or the ringing volume is too low Check the programmed procedures see chapter Procedures Fault code D 28 diverse procedures programmed wrong Faulty component Mobile unit or base station Problem 10 The customer claims that the connection breaks off if he tries to go away from the base station Inside buildings the range should be up to 50 m but if there are ferroconcrete walls between mobile unit and base station the radio contact can break off due t
24. ted unit Gigaset 3000 Classic Comfort Components Earphone Needed equipment Multimeter Working material none Diagnosis The diaphragm of the earphone could be affected by deposits with increasing age There will be a higher attenuation when measuring RLR receiving loudness rating In most cases the earphone is defective If there is no noise audible on the earphone when making a sidetone check it s also possible that the wire of the coil is cut off Check the resistance of the coil with a multimeter It must be about 150 ohms If you measure a nearly infinitely high resistance the wire may be cut off Repair by component exchange Use new earphone capsule Test Put the repaired board in a testhousing Make a sidetone check by blowing into the microphone and checking the volume of the noise on the earphone If there is a telephone tester with acoustic testhead make a RLR test and check whether the attenuation is o k Confidential Page 29 of 35 ICP CD ST J Junggebauer Version 1 0 9 99 S l E M E N S Information and Communication Products 6 8 Repair of basestation Gigaset 3010 6 8 1 Exploded view Antenna a O h Q mL Board Charger contact springs Confidential Page 30 of 35 ICP CD ST J Junggebauer Version 1 0 9 99 S l E M E N S Information and Communication Products 6 8 2 Disassembling ESD regulations have to be followed Needed material suitable screw driver with c
25. which component is faulty by registering at a golden device and testing again deregister it from the golden device after testing Register swap component to customer component 6 5 Check of component with fault description of customer Register component to golden device Try to reconstruct the fault using the description of the customer Check the batteries handset or the AC adapter base station Find out whether the customer has programmed something wrong by checking the procedures concerned If that was not successful make an incoming test using the steps 1 if mobile unit 2 and 6 of the outgoing test Deregister customer device from golden device after testing 6 6 Check of component without fault description of customer Register component to golden device Check the batteries handset or the AC adapter base station Make an incoming test Deregister customer device from golden device after testing 6 7 Repair of mobile unit Gigaset 3000 Classic and Comfort Special equipment Confidential Page 16 of 35 ICP CD ST J Junggebauer Version 1 0 9 99 S l E M E N S Information and Communication Products Opening tool Gigaset 3000 modified pliers with Battery dummy Confidential Page 17 of 35 ICP CD ST J Junggebauer Version 1 0 9 99 S l E M E N S Information and Communication Products 6 7 1 Exploded view CE 0188 X 30852 S 1301 B107 2 Lower case shell Info sticker Board Contact
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