HP Color LaserJet 2605, 2605dn, 2605dtn Service Manual
Contents
1. Error log code Description 13 0003 Paper jam registration drum area 13 0004 Paper jam drum fuser area 13 0005 Paper jam fuser output area 20 0000 Memory out 21 0000 Video under run 50 1000 Low temperature fuser error 50 2000 Slow fuser error 50 3000 High temperature fuser error 50 4000 Fuser heater wire failure 50 5000 Fuser low temperature subtherm failure 50 6000 Fuser high temperature subtherm failure 52 0000 Scanner error black laser failure 52 0100 Scanner error cyan laser failure 52 0200 Scanner error magenta laser failure 52 0300 Scanner error yellow laser failure 54 0600 Density sensor error 54 1000 Color plane registration sensor error 54 2800 Sensor density contaminated 54 2801 Sensor color plane registration contaminated 55 0000 Engine comm fatal error 55 0001 Engine comm critical error 55 1000 DC controller memory error 57 0000 Fan motor error 57 0001 Fan cartridge failure 59 0000 Paper path ETB rotation failure 59 0001 Paper path ETB ramp up failure 101 0000 Color plane registration error 102 0000 DMAX calibration error 103 0000 DHALF calibration error Event log Information for the last five events is available on the Configuration page under the Status log section For more information see Configuration page on page 167 For a list of messages that only appear in the event log see Status log messages on page 140 www2. AaBbCc Software settings might affect image printing In your software program change the tone darkness of the field in which the repeated image appears In your software program rotate the whole page 180 to print the lighter image first The order of images printed might affect printing Change the order in which the images are printed For example have the lighter image at the top of the page and the darker image farther down the page A power surge might have affected the device If the defect occurs later in a print job turn the device off for 10 minutes and then turn on the device to restart the print job Solving issues with color documents This section describes issues that can occur when you print in color www partshere com Partshere Troubleshooting Table 6 7 Color document issues Problem Only black is printing when the document should be printing in color AaQBbCc AQBboCc AQBbCc AQBbCc AQBbCc Cause Color mode is not selected in your program or printer driver Solution Select color mode instead of grayscale mode The correct printer driver might not be selected in the program Select the correct printer driver The device might not be correctly configured Print a Configuration page One or more colors are not printing or are inaccurate AaBbCc AaBbo amp c AaBbCc AciBoCc AABOCCc Sealing
3. Partshere IfoOubleshooting To better help our customers this HP Laserjet 2605 series troubleshooting page is simply a guide additional information for your convenience as you search for assistance in repairing your machine Although this information is provided for your convenience it is recommended for the most part that a technician inspects your office equipment It is recommended to consult with a professional when ordering your printer part s Shop with us while you troubleshoot Chapter contents Troubleshooting HP oem parts Troubleshooting process Control panel messages Clearing jams E Label reader guide pin damage Print problems Functional tests SERVICE ONLY Service mode functions SERVICE ONLY Troubleshooting tools HP ToolboxFX HP LaserJet maintenance kits Toners for your printer HP fuser assembly units HP fuser kit 110v amp 220v Parts assemblies for printers Service maintenance parts Color laserJet printers LaserJet printers and parts Diagnostic resources Repetitive image defect ruler Aa to iae toio e pein Hard to find deskjet parts User friendly www partshere com Partshere Troubleshooting Troubleshooting This troubleshooting information is organized to help you resolve printing problems Choose the general topic or type of problem from the following list e Troubleshooting process e Control panel messages Clearing jams e E Label
4. The media might be loaded incorrectly Check the device environment Make sure that the paper or other print media is loaded correctly and that the media guides are not too tight or too loose against the stack www partshere com The media might not meet HP specifications Use a different paper such as high quality paper that is intended for color laser printers Partshere Troubleshooting Table 6 6 General print quality issues continued Problem The printed page contains wrinkles or creases AaBbCc Toner appears around the printed characters Cause The media might be loaded incorrectly Solution Verify that the media is loaded correctly and that the media guides are not too tight or too loose against the stack Turn over the stack of paper in the input tray or try rotating the paper 180 in the input tray The media might not meet HP specifications Use a different paper such as high quality paper that is intended for color laser printers The media might be loaded incorrectly Turn over the stack of paper in the tray If large amounts of toner have scattered around the characters the paper might have high resistivity Use a different paper such as high quality paper that is intended for color laser printers An image that appears at the top of the page in solid black repeats farther down the page in a gray field
5. Under the Print Quality menu in HP ToolboxFX there will be an Optimize section containing a number of On Off adjustments which will apply to all media types Table 6 5 Optimize menu Adjustment type Default setting Extended print mode Description Background Toner Off EEC95 9 Will reduce the developer DC bias Extra Cleaning Off EEC93 11 Increases rotations of the ETB Trailing Edge Over Off EEC95 14 development full speed Trailing Edge Over Off EEC95 14 development half speed Mottle Prevention Off EEC96 12 Will increase the developer DC bias Less Duplex Transfer Current Off EEC68 10 Decreases transfer bias on the 2nd side of duplex jobs EEC91 gt 16h For media that has low resistivity after fusing EEC92 gt 1 More Duplex Transfer Current Off EEC68 10 Increases transfer bias on the second side of duplex www partshere com Partshere Troubleshooting Table 6 5 Optimize menu continued Adjustment type Default setting Extended print mode Description EEC91 gt 16h jobs For media that has high resistivity after fusing EEC92 gt 1 gt means write xxh to bits 11 15 gt means y to bits 9 15 Understanding print quality settings Print quality settings affect how light or dark the print is on the page and the style in which the graphics are printed You can also use the print quality settings to optimize the print quality for a specific media type You can change the settings in the devic
6. 54 12 Magenta density out of range 54 13 Cyan density out of range 54 14 Black density out of range www partshere com Partshere Troubleshooting Clearing jams Occasionally paper or other print media can become jammed during a print job Some causes include the following events e The input trays are loaded improperly or overfilled e Tray 2 or optional Tray 3 is opened during a print job e Too many sheets accumulated in the output area or sheets blocked the output area e The print media that is being used does not meet HP specifications See Print media specifications on page 9 e The environment in which the print media was stored is too humid or too dry See Print media specifications on page 9 Where to look for jams Jams can occur in these locations e Inside the printer See To clear jams from inside the printer on page 143 e In input areas See To clear jams from Tray 2 or optional Tray 3 on page 149 e Inthe output area See To clear jams from the top bin HP Color LaserJet 2605 on page 146 Find and remove the jam by using the instructions on the following pages If the location of the jam is not obvious first look inside the printer Loose toner might remain in the printer after a jam This problem should resolve itself after a few sheets have been printed Each of the following sections correspond to an area where a jam could occur Use the following procedures to clear the jam In all cases
7. Press and hold the 2 Select and Cancel Job buttons simultaneously 3 Turn on the printer 4 When you see the message Permanent storage init displays release the a Select and Cancel Job buttons When the NVRAM init is complete the printer will return to the Ready state Super NVRAM initializer CAUTION Super NVRAM initialization will erase all network settings Before performing Super NVRAM initialization print a Configuration page which contains network setting information When a super NVRAM init is performed the printer enters the Generic Product Mode which changes the language and country region settings to undefined EA NOTE Super NVRAM init will erase all data stored in the protected NVRAM settings Use the following procedure to execute a super NVRAM init 1 Turn off the printer 2 Press and hold the amp Left arrow and Right arrow buttons simultaneously www partshere com Partshere Troubleshooting 3 Turn on the printer 4 When you see the message Permanent storage init displays release the Left arrow and Right arrow buttons When the super NVRAM init is complete the printer will return to the Ready state Restoring page counts and serial number A software utility is available on the Service and Support CD ROM to restore page counts and serial numbers when the formatter is replaced or when any of the following settin
8. out point A supply is low and using Override may result in unsatisfactory print quality Replace the supply that is low Replace supply Override in use alternates with Ready The supplies gauge will display the consumption levels of print cartridges Supply override in use The user has decided to continue printing beyond the out point A supply is low and using Override may result in unsatisfactory print quality Replace the supply that is low Unauthorized supply in use alternates with Ready The supplies gauge will display the consumption levels of print cartridges A new non HP supply has been installed and was overridden If you believe you purchased an HP supply please call the HP fraud hotline at 1 877 219 3183 Service or repairs required as a result of using non HP supplies is not covered under HP warranty Unexpected size in tray X Unexpected paper size error The media size loaded in the tray does not match the media size configured for the tray Status log messages Verify that the print settings are set to the specified media in the tray The following messages are not displayed on the control panel They are printed on the Status log www partshere com Partshere Troubleshooting Table 6 2 Status log messages Error log code Description 54 06 Color density sensor error 54 10 Color plane registration sensor s error 54 11 Yellow density out of range
9. partshere com Partshere Troubleshooting Service menu Use the control panel Service menu to troubleshoot device problems Service menu settings The service menu is used to calibrate restore factory default settings and clean the print paper path The following service menu items are available e Restore defaults used to reset all customer accessible menu settings back to the factory default settings except language via the control panel or software A NOTE This service menu item does not reset factory settable settings including formatter number page counts factory paper settings language and so on e PowerSave used to configure the amount of idle time before the engine enters sleep mode e Cleaning mode used to remove dust and toner from the print paper path Restoring the factory set defaults Restoring the factory set defaults returns all of the settings to the factory defaults To restore the factory set defaults 1 Use the amp Left arrow or the m Right arrow button to select Service and then press Select 2 Use the amp Left arrow or the E Right arrow button to select Restore defaults and then press 4 Select The device automatically restarts Secondary service menu The secondary service menu is intended for use by manufacturing engineers service engineers developers and support personnel This menu provides options to perform various tests and print out s
10. reader guide pin damage e Print problems e Functional tests SERVICE ONLY e Service mode functions SERVICE ONLY e Troubleshooting tools HP ToolboxFX e Diagnostic resources e 6 Repetitive image defect ruler e Firmware and software updates www partshere com Partshere Troubleshooting Troubleshooting process Use the troubleshooting checklist to solve issues with the device Troubleshooting checklist Follow the steps below when trying to solve a problem with the device www partshere com Partshere Troubleshooting Table 6 1 Troubleshooting checklist Step number Verification step Is the power on When the device is connected to a grounded power source the control panel shows Hewlett Packard with both the Ready and Attention lights blinking The control panel will then display Initializing and then Ready at which time only the green light will be on Possible problems No power due to failed power source cable switch or fuse Solutions 1 Verify that the device is plugged in 2 Verify that the power cable is functional and that the power switch is on 3 Check the power source by plugging the device directly into the wall or into a different outlet 4 Test the outlet or connect another device to the outlet to verify that the outlet is functioning Does Ready appear in the device control panel The control panel should function without error
11. such as high quality paper that is intended for color laser printers Vertical streaks or bands appear on the page AdBoC AaGBoC AaBoC AGBoC AGBoC One or more print cartridges might be low or defective If you are using non HP print cartridges no messages appear on the device control panel or in the HP ToolboxFX Replace any low print cartridges The amount of background toner shading becomes unacceptable AaQBbCc AaQBbCc AaQBbCc AaBbCc AaBbCc www partshere com The media might not meet HP specifications Use a different paper with a lighter basis weight Very dry low humidity conditions can increase the amount of background shading Check the device environment One or more print cartridges might be low If you are using non HP print cartridges no messages appear on the device control panel or in the HP ToolboxFX Replace any low print cartridges Partshere Troubleshooting Table 6 6 General print quality issues continued Problem Toner smears appear on the media AQBbCc AaBhCc AaBkhCc AQBkCc AaBbCc Cause The media might not meet HP specifications Solution Use media that meets HP specifications If toner smears appear on the leading edge of the paper the media guides are dirty or debris has accumulated in the print path Clean the media guides and the paper path The toner smears easily w
12. the device output Solution Select Screen Match in the Color tab of the printer driver If extremely light colors or extremely dark colors on screen are not printing your software program might interpret extremely light colors as white or extremely dark colors as black If possible avoid using extremely light or extremely dark colors The media might not meet HP specifications Use a different paper such as high quality paper that is intended for color laser printers The finish on the printed color page is inconsistent AQBbCc AaBbCc AaBbCc AQBoCc AaBbCc The media might be too rough Use a smooth paper or print media such as a high quality paper that is made for color laser printers Generally smoother media produces better results Paper handling issues The following sections contains information about paper handling issues Wrong size type media Use the following procedure to troubleshoot and resolve wrong size or type media problems 1 Make sure that the software program is selecting the correct media size or type 2 Make sure that the printer driver for the software program is correctly installed configured and capable of requesting the desired media size and type 3 Make sure that the paper guides are touching the edges of the stack of media 4 Ifthe size of media requested is not loaded in the tray selected the printer draws media from the next default tra
13. the fabric 1 Carefully grasp the jammed page by both corners and pull slowly to remove the paper from the top bin 2 Open and close the front door www partshere com Partshere Troubleshooting To clear jams from the top output area HP Color LaserJet 2605dn and 2605dtn models only 1 Grip the top cover 2 Open the top cover www partshere com Partshere Troubleshooting 3 Remove any jammed media www partshere com Partshere Troubleshooting To clear jams from Tray 2 or optional Tray 3 A NOTE Before attempting to clear jams from Tray 2 or optional Tray 3 remove any jams inside the printer 1 Pull Tray 2 or optional Tray 3 out of the printer 2 Carefully grasp the jammed page by both corners and pull slowly to remove it 3 Slide the tray into the printer 4 Open and close the front door www partshere com Partshere Troubleshooting E Label reader guide pin damage When installing a print cartridge be sure to insert the cartridge straight into the cartridge guides Installing the cartridge at an angle can damage or break the E label reader guide pin L _ Figure 6 1 E label reader guide pin If the E label reader guide pin is damaged or broken the control panel displays a 10 00X supply error No service parts are available for the E label assembly so a whole unit replacement or exchange is required See Table 7 1 Replaceable parts on page 178 for replacement uni
14. this cartridge override by pressing a installed the Ea Select button on the control panel Non HP magenta installed Non HP yellow installed alternates with To accept Press V One of the following messages may display The lt color gt print cartridge low threshold For more information go to the HP Color has been reached LaserJet 2605 Series toolbox and click Order black Supplies Status To order supplies online click Order Supplies www partshere com Partshere Troubleshooting Control panel message cartridge Order cyan cartridge Order magenta cartridge or Order yellow cartridge alternates with Ready The supplies gauge will display the consumption levels of print cartridges Description Recommended action One of the following messages may display Replace black cartridge Replace cyan cartridge Replace magenta cartridge Replace yellow cartridge The cartridge threshold has been reached The supply must be replaced before printing can continue One of the following messages may display Unauthorized yellow Unauthorized magenta Unauthorized cyan Unauthorized black A new supply has been installed that is not made by HP One of these four messages is displayed until an HP supply is installed or amp S Select is pressed If you believe you purchased an HP supply please call the HP fraud hotline at 1 877 219 3183 Service or repairs required as a result of using no
15. In Tray 2 or optional Tray 3 verify that the paper length guide is in the correct position for the media size that you are using Reload the media in the input tray and press amp Select to continue the job Non HP supply www partshere com A non HP cloned or refilled supply has been installed and was overridden If you believe you purchased an HP supply please call the HP fraud hotline at Partshere Troubleshooting Control panel message in use alternates with Ready The supplies gauge will display the consumption levels of print cartridges Description Recommended action 1 877 219 3183 Service or repairs required as a result of using non HP supplies is not covered under HP warranty ORDER SUPPLIES alternates with Ready The supplies gauge will display the consumption levels of print cartridges Multiple supplies are low For more information go to the HP Color LaserJet 2605 Series toolbox and click Supplies Status To order supplies online click Order Supplies Replace Supplies The supplies gauge will display the consumption levels of print cartridges The cartridge threshold has been reached The supply must be replaced before printing can continue Replace supplies Override in use alternates with Ready The supplies gauge will display the consumption levels of print cartridges Supply override in use The user has decided to continue printing beyond the
16. It is performed by the engine controller If a malfunction occurs in the printer perform an engine test print while the printer is in STBY mode and then press the test print switch on the rear side of the printer once A one page test pattern of horizontal lines will print as shown below Figure 6 2 Engine test print switch 1 Engine test print switch www partshere com Partshere Troubleshooting Service mode functions SERVICE ONLY Cold reset Cold reset which power cycles the engine with a special button press is not supported for this printer Instead use the feature Restore defaults located in the Service menu to reset default settings For more information see Service menu on page 169 NVRAM initializer CAUTION NVRAM initialization will erase all network settings Before performing NVRAM initialization print a Configuration page which contains network setting information NVRAM init will perform the following functions e Resets all customer accessible menu settings via control panel and software back to the factory default settings e Resets the language to the value set at the factory e Resets the default media size to cold reset media size e Resets the symbol set to PC 8 Use the following procedure to execute an NVRAIV init 1 Turn off the printer 2
17. ally smoother paper provides better results 2 Ifyou are using a special print media such as labels transparencies glossy or letterhead ensure that you have printed by type 3 Print a Configuration page and Supplies Status page at the device e Check the Supplies Status page to see if any supplies are low or empty No information is provided for non HP print cartridges e If the pages do not print correctly the problem is with the hardware 4 Printa Demo page from the HP ToolboxFX If the page prints the problem is with the printer driver 5 Try printing from a different program If the page prints correctly the problem is with the program from which you were printing 6 Restart the computer and the device and try printing again If the problem is not resolved choose one of these options e If the problem is affecting all printed pages see General print quality issues on page 154 e If the problem is affecting only pages printed in color see Solving issues with color documents on page 158 General print quality issues The following examples depict letter size paper that has passed through the device short edge first These examples illustrate problems that would affect all of the pages that you print whether you print in color or in black only The topics that follow list the typical cause and solution for each of these examples Table 6 6 General print quality issues Problem Cause Solution Print i
18. ate now 3 Click the Troubleshooting tab and then click Troubleshooting Tools on the left side of the screen 4 Inthe Calibration section click CALIBRATE NOW www partshere com Partshere Troubleshooting Cleaning page The device features a special cleaning mode to clean the paper path EA NOTE Use the following procedure to clean the paper path using the HP ToolboxFX To clean the engine when the computer is running an operating system that does not support HP ToolboxFX see the late breaking Readme on the root of the CD ROM or visit http www hp com support clj2605 1 Make sure that the printer is turned on and in the Ready state 2 Open the HP ToolboxFX 3 On the Troubleshooting tab click Maintenance click Cleaning Page and then click Print A page with a pattern prints from the printer 4 Atthe printer remove any print media in Tray 2 or optional Tray 3 5 Remove the page that printed and load it face down into Tray 2 or optional Tray 3 6 Atthe computer press Clean Configuration page The Configuration page lists the current settings and properties of the printer You can print a Configuration page from the printer or HP ToolboxFX To print the Configuration page from the printer see Configuration page on page 167 www partshere com Partshere Troubleshooting Diagnostic resources Reports menu The Reports menu contains the following diagnostic tools e Demo page e Menu structure re
19. bout the Configuration page see Configuration page on page 40 Supplies Status page The Supplies Status page lists the remaining life of the HP print cartridges It also lists the estimated pages remaining number of pages printed and other supplies information You can print a Supplies Status page from the printer or HP ToolboxFX For more information about the Supplies Status page see Supplies Status page on page 41 Fuser cleaning page For information about fuser cleaning pages see Cleaning page on page 172 Print quality troubleshooting pages For more information about print quality troubleshooting pages see HP ToolboxFX on page 171 Status log The status log for this printer is located on the Configuration page and lists the last five events For more information see Configuration page on page 167 Table 6 9 Status log messages Error log code Description 10 0000 Black e label error 10 0001 Cyan e label error 10 0002 Magenta e label error 10 0003 Yellow e label error 10 1000 Black e label missing 10 1001 Cyan e label missing 10 1002 Magenta e label missing 10 1003 Yellow e label missing 10 3000 Non HP black 10 3001 Non HP cyan 10 3002 Non HP magenta 10 3003 Non HP yellow 13 0000 Paper jam Tray 1 area 13 0001 Paper jam Tray 2 area 13 0002 Paper jam Tray 3 area www partshere com Partshere Troubleshooting Table 6 9 Status log messages continued
20. e properties to accommodate the types of jobs that you are printing The following settings are available depending on the printer driver that you are using e _ Draft 600 dpi e Normal Image REt 2400 NOTE Changing the resolution can change the formatting of your text To temporarily change print quality settings To change the print quality settings only for the current software program open the properties through the Print Setup menu in the program that you are using to print To change print quality settings for all future jobs For Windows 98 Windows 2000 and Windows Me 1 In the Windows system tray click Start select Settings and then click Printers 2 Right click the device icon 3 Click Properties in Windows 2000 you can also click Printing Preferences 4 Change the settings and click OK For Windows XP Classic view 1 In the Windows system tray click Start and then click Printers and Faxes 2 Right click the device icon 3 Click Properties or click Printing Preferences 4 Change the settings and click OK Identifying and correcting printed image defects Use the checklist and print quality issues charts in this section to solve print quality problems www partshere com Partshere Troubleshooting Print quality checklist General print quality problems can be solved by using the following checklist 1 Make sure that the paper or print media that you are using meets specifications Gener
21. er glossy papers together and special media at the end To make changes in the Print Modes menu make the desired selections and click Apply Table 6 4 Extended print modes HP ToolboxFX extended print mode Printer adjustment Change in printer setting Paper curl Fusing adjustment Reduced fuser temperature for less negative paper curl www partshere com Partshere Troubleshooting Table 6 4 Extended print modes continued TE HP ToolboxFX extended print mode Printer adjustment Change in printer setting Heavy coverage Fusing adjustment Increased fuser temperature for less positive paper curl with heavy toner coverage Toner offset Fusing adjustment Reduced fuser temperature for less toner offset Flap sealing Fusing adjustment Reduced fuser temperature to keep envelope flaps from sealing Less fusing Fusing adjustment Reduced fuser temperature More fusing Fusing adjustment Increased fuser temperature Dry paper Transfer adjustment Increased transfer bias for high resistivity paper Humid paper Transfer adjustment Decreased transfer bias for high resistivity paper Rough paper Transfer adjustment Increased transfer bias for high resistivity paper Less transfer current Transfer adjustment Reduced transfer bias More transfer current Transfer adjustment Increased transfer bias Less toner Toner adjustment Tone curve is scaled back so that solid is not 100 halftone Print quality menu
22. error persists see the support flyer that came in the device box Partshere Troubleshooting Control panel messages The majority of the control panel messages are intended to guide the user through typical operation The control panel messages indicate the status of the current operation and include a page count on the second line of the display if appropriate When the device is printing data control panel messages indicate this status In addition alert messages warning messages and critical error messages indicate situations that might require some action Alert and warning messages Control panel message Description Recommended action One of the following messages may display The lt color gt print cartridge not installed Reinstall the lt color gt print cartridge correctly Incorrect black Incorrect cyan Incorrect magenta Incorrect yellow One of the following messages may display The out threshold has been reached The supply must be replaced before printing can continue Install black cartridge Install cyan cartridge Install magenta cartridge Install yellow cartridge The supplies gauge will display the consumption levels of print cartridges One of the following messages may display A non HP lt color gt cartridge is installed EA NOTE Any printer repair required Non HP black as a result of using a non HP or unauthorized supply is not covered installed under warranty Non HP cyan To use
23. grasp the jammed media by both corners and pull slowly to remove it www partshere com Partshere Troubleshooting To clear jams from inside the printer CAUTION Jams in this area might result in loose toner on the page If you get toner on your clothes or hands wash them in cold water Hot water will set the toner into the fabric 1 Open the front door CAUTION Do not place anything on the transfer belt which is located on the inside of the front door Otherwise the printer may be damaged adversely affecting print quality 2 Carefully grasp the jammed page by both corners and pull slowly to remove the paper www partshere com Partshere Troubleshooting 3 Close the front door To clear jams from the duplex area HP Color LaserJet 2605dn and 2605dtn models only 1 Open the front door completely A CAUTION Do not place anything on the transfer belt which is located on the inside of the front door Otherwise the printer may be damaged adversely affecting print quality 2 Lift the ETB www partshere com Partshere Troubleshooting 3 Remove any jammed media 4 Close the ETB 5 Close the front door www partshere com Partshere Troubleshooting To clear jams from the top bin HP Color LaserJet 2605 CAUTION Jams in these areas might result in loose toner on the page If you get toner on your clothes or hands wash them in cold water Hot water will set the toner into
24. gs are lost e Color page count e Total page count e Formatter number e Service ID e USB serial number To access the utility on the Service and Support CD ROM in the Library folder double click the 2600config exe program You can run the utility from the CD ROM or copy it to your computer A NOTE To use this program the printer must be directly connected to your computer with a USB cable Cleaning the ETB To clean the ETB use the following procedure 1 Enter the Secondary service menu For more information see Secondary service menu on page 169 2 Scroll through the menu and select Clean ETB 3 Press the 4 Select button to start the cleaning mode www partshere com Partshere Troubleshooting Troubleshooting tools The section describes the tools that can help you solve problems with your device Printer pages and reports This section describes the pages and reports that help you diagnose and solve problems with the device Demo page To verify that your printer is functioning properly print a Demo page For more information about the Demo page see Demo page on page 40 www partshere com Partshere Troubleshooting Configuration page The Configuration page lists the current settings and properties of the printer You can use this page to check for color plane registration and cartridge half tones You can print a Configuration page from the printer or HP ToolboxFX For more information a
25. has been completely removed from the print cartridges The document might contain blank pages Check the document that you are printing to see if content appears on all of the pages The device might be malfunctioning To check the device print a Configuration page Pages print very slowly Heavier media types can slow the print job Print on a different type of media Complex pages will print slower Proper fusing may require a slower print speed to ensure the best print quality Pages did not print The device might not be pulling media correctly See Paper handling issues on page 160 The media is jamming in the device Clear the jam The USB cable might be defective or incorrectly connected Disconnect the USB cable at both ends and reconnect it e Try printing a job that has printed in the past e Try using a different USB cable Other devices are running on your computer The device might not share a USB port If you have an external hard drive or network switchbox that is connected to the same port as the device the other device might be interfering To connect and use the device you must disconnect the other device or you must use two USB ports on the computer www partshere com Partshere Troubleshooting Functional tests SERVICE ONLY Engine test print The engine test print is used to confirm whether the printer operates correctly or not
26. hen touched AQBeec Dun The device is not set to print on the type of media on which you want to print In the printer driver select the Paper tab and set Type is to match the type of media on which you are printing Print speed might be slower if you are using heavy paper The media might not meet HP specifications Use media that meets HP specifications The paper path might need cleaning Clean the device Marks repeatedly appear at even intervals on the printed side of the page AaBbCc AQBbCc _ AaBbc AaBbCc_ AaBboCc The device is not set to print on the type of media on which you want to print In the printer driver select the Paper tab and set Type is to match the type of paper on which you are printing Print speed might be slower if you are using heavy paper For more information see Repetitive image defect ruler on page 174 Internal parts might have toner on them The problem typically corrects itself after a few more pages The paper path might need cleaning Clean the device The fuser might be damaged or dirty Clean using instructions in HP ToolboxFX A print cartridge may have a problem To determine which cartridge has a problem print the PQ diagnostics page from HP ToolboxFX www partshere com Partshere Troubleshooting Table 6 6 General print quality issues continued Problem Marks repeatedly appear a
27. messages Control panel shows an error See Control panel messages on page 136 for a list of common messages that will help you correct the error Do information pages print Print a Configuration page Control panel displays an error message See Control panel messages on page 136 for a list of common messages that will help you correct the error Media does not move smoothly through the device paper path Clean the paper path Poor print quality For information see General print quality issues on page 154 www partshere com Does the device print from the computer Connect the network cable or USB cable to the device and the computer Use a word processing application to send a print job to the device Software is not installed correctly or an error occurred during software installation Uninstall and then reinstall the device software Verify that you are using the correct installation procedure and the correct port setting The cable is not connected correctly Reconnect the cable An incorrect driver is selected Select the proper driver Other devices are connected to the USB port Disconnect the other devices and try again to print There is a port driver problem in Microsoft Windows Uninstall and then reinstall the device software Verify that you are using the correct installation procedure and the correct port setting If the
28. n HP supplies is not covered under HP warranty To continue printing press Ea Select 10 000x Supply error E label cannot be read or print cartridge is not properly installed 10 0000 Black print cartridge 10 0001 Cyan print cartridge 10 0002 Magenta print cartridge 10 0003 Yellow print cartridge 1 Remove the print cartridge and verify that the E label reader guide pin is not broken See Print cartridge replacement on page 86 or E Label reader guide pin damage on page 150 for more information on the E label reader guide pin 2 Reinstall print cartridge 3 Turn on the printer 4 Ifthe problem is not solved replace the cartridge 10 100x Supply error alternates with Reinstall The supplies gauge will display the consumption levels of print cartridges www partshere com A print cartridge is missing 10 1000 Black print cartridge 10 1001 Cyan print cartridge 10 1002 Magenta print cartridge 10 1003 Yellow print cartridge Install the correct print cartridge Partshere Troubleshooting Control panel message 50 1 Fuser Error 50 2 Fuser Error 50 3 Fuser Error Description The device has experienced an internal hardware error 50 1 Fuser Error low temperature 50 3 Fuser Error slow fuser 50 2 Fuser Error high temperature Recommended action Turn off the device wait at least 25 minutes and then turn on the device If a surge protector is being
29. pecial reports The following secondary service menu items are available e Service Reports used to print out a continuous configuration report translation report and error report e USB Speed enables or disables the ability for the printer to operate in high speed The following USB Speed setting options are available e Auto e Hispeed e Full speed e Display test verifies that all of the characters on the display function correctly by allowing you to manually scroll through the characters www partshere com Partshere Troubleshooting e Clean ETB used to clean the ETB e Calibrations e All Cals e CPR Cal e DMAX DHALF Cal e DHALF Only Cal e Test Page To enter the secondary service menu use the following procedure 1 Confirm that the device is in a Ready state 2 Press the 4 button Select to enter the main menu system Press the button Left arrow and the button Cancel Job simultaneously 4 Press the amp button Select to confirm 2ndary Service 5 Press the amp Left arrow button and button Right arrow to navigate to the secondary service menu www partshere com Partshere Troubleshooting HP ToolboxFX HP ToolboxFX HP ToolboxFX is a Web based application that you can use for troubleshooting tasks To view HP ToolboxFX Open HP ToolboxFX in one of these ways e On the Windows desktop double click the HP ToolboxFX icon e On the Windows Start menu click Programs All Prog
30. port e Configuration report e Color supplies status For a more detailed description about the diagnostic tools available from the Reports menu see Printer pages and reports on page 166 Network Web diagnostics tools For information on available network and Web diagnostic tools go to http www hp com support clj2605 www partshere com Partshere Troubleshooting Repetitive image defect ruler Use a repetitive image defect ruler to measure occurrences of repetitive image defects Place the ruler next to the first occurrence of the defect on the page Find the distance between identical defects and see the Table 6 10 Repetitive image defects on page 174 table to identify the component that is causing the defect Table 6 10 Repetitive image defects Measurement 24 7 mm 0 97 inch Component Developer sleeve 26 7 mm 1 05 inches Charge roller 32 9 mm 1 3 inches RS roller 37 7 mm 1 48 inches Transfer roller 54 5 mm 2 15 inches ETB rollers 56 6 mm 2 22 inches Fuser sleeve 62 8 mm 2 47 inches Pressure roller 75 4 mm 2 97 inches OPC www partshere com Partshere Troubleshooting Firmware and software updates Use the following procedure to periodically check for firmware and software updates 1 Go to http Awww hp com support clj2605 2 Select Download drivers and software and then select the appropriate operating system for your compu
31. press the amp Output bin Select button on the control panel Jam in A jam has occurred in the print path Open the door and clear the jam Then print paper path press the Ea Select button on the control panel Jam in A jam has occurred in Tray 2 Clear the jam and then press the Z Select button on the control panel tray 2 Jam in A jam has occurred in Tray 3 Clear the jam and then press the amp Select button on the control panel tray 3 Load paper The HP Color LaserJet 2605 2605dn or Please load specified paper type into the 2605dtn printer is out of paper tray indicated Load Tray X The printer is processing job but the tray Please load specified paper type and size TYPE SIZE indicated is empty into the tray indicated Manual feed Press Y The printer is waiting for paper in the tray indicated Load the paper as indicated Memory is low The device memory has been almost completely filled Allow the device to finish the job or press Select to cancel the job Press Break the job into smaller jobs that contain fewer pages Misprint The printed pages have been incorrectly To continue press the amp Select button placed on the paper on the control panel Press V No paper pickup Press V The print engine has failed to pick up a piece of media In Tray 1 verify that the media was inserted far enough into the tray
32. rams in Windows XP click HP click HP Color LaserJet 2605 Series and then click HP ToolboxFX Troubleshooting tab HP ToolboxFX includes a Troubleshooting tab that contains links to the following main pages e Control Panel Messages View descriptions of printer control panel messages e Clearing Jams View information about locating and clearing jams e Print Problems View Help topics that can help you solve print problems e Memory Card Problems View Help topics that can help you solve memory card problems e Connectivity Problems View Help topics that can help you solve networking problems e Troubleshooting Tools Employ such troubleshooting tools as a cleaning page or a color troubleshooting page to maintain the printer EZ NOTE Other tabs on HP ToolboxFX might be helpful in troubleshooting printer problems For information about the other tabs on HP ToolboxFX see HP ToolboxFX on page 44 Print quality troubleshooting pages The following features are available from the HP ToolboxFX Printer calibration Calibrations are performed at regular intervals For best print quality a calibration can be performed from the control panel For information about calibrating the printer at the control panel see Printer calibration on page 81 Calibrating the printer using HP ToolboxFX Use the following steps to calibrate the printer using HP ToolboxFX 1 Open the HP ToolboxFX 2 On the Troubleshooting tab click Calibr
33. s light or faded The media might not meet Use media that meets HP specifications HP specifications One or more print cartridges might be Replace any low print cartridges Aa Cc low If you are using non HP print A C cartridges no messages appear on the If none of the print cartridges is low or a Cc device control panel or in the empty remove the print cartridges one Aa Cc HP ToolboxFX at a time and inspect the toner roller in each to see if the roller is damaged If so replace the print cartridge a Cc Aa Cc Print the Supplies Status page to check the remaining life www partshere com Partshere Troubleshooting Table 6 6 General print quality issues continued Problem Toner specks appear AaBbGc AgBbCc AaBbCE AaBoCc AaBbCc Cause The media might not meet HP specifications Solution Use media that meets HP specifications The paper path might need cleaning Clean the paper path See the HP ToolboxFX online Help Dropouts appear AABbCc AQRbCc AcbECc AcBbCc AaBoCc A single sheet of print media might be defective Try reprinting the job The moisture content of the paper is uneven or the paper has moist spots on its surface Try different paper such as high quality paper that is intended for color laser printers The paper lot is flawed The manufacturing processes can cause some areas to reject toner Try different paper
34. t and refurbished unit part numbers www partshere com Partshere Troubleshooting Print problems Printed image quality problems Improving print quality Use the print quality settings in the HP ToolboxFX to improve print quality problems To access the HP ToolboxFX see HP ToolboxFX on page 171 The following menus contain paper type print mode and print quality settings To restore the default settings open the HP ToolboxFX and click Device Settings Then click Settings Service and in Restore Factory Settings click Restore Paper Types menu The purpose of this menu is to specify the print mode for paper types which are non specific To make changes in the Paper Types menu make the desired selections and click Apply Table 6 3 Print modes for paper types Print Modes for paper types Weight Default media types Normal mode 75 89 g m Plain color preprinted prepunched recycled Transparency Transparencies Labels Labels Light 75 89 g m Light Heavy 90 105 g m Heavy Cardstock 106 163 g m Cardstock bond Light Glossy 75 105 g m Light Glossy Glossy 106 120 g m Glossy Heavy Glossy 121 163 g m Heavy Glossy HP Tough paper HP Tough paper Envelope Envelopes Print Modes menu Under the Print Modes menu in HP ToolboxFX each media type has a Fusing menu a Transfer menu and a Toner menu Select a setting for each menu item Media types are listed with the plain papers togeth
35. t even intervals on the unprinted side of the page Cause Internal parts might have toner on them Solution The problem typically corrects itself after a few more pages The paper path might need cleaning Clean the device The fuser might be damaged or dirty Clean using instructions in HP ToolboxFX For more information see Repetitive image defect ruler on page 174 The printed page contains misformed characters AGBP AOBLC eS AGBP AGBP AGBP AGBP The media might not meet HP specifications Use a different paper such as high quality paper that is intended for color laser printers If characters are incorrectly formed so that they produce a wavy effect the laser scanner might need service Verify that the problem also occurs on the Configuration page The printed page is curled or wavy The device is not set to print on the type of media on which you want to print In the printer driver select the Paper tab and set Type is to match the type of paper on which you are printing Print speed might be slower if you are using heavy paper The media might not meet HP specifications Use a different paper such as high quality paper that is intended for color laser printers Text or graphics are skewed on the printed page AaBbCc AQBbCc AaBbCc AaBbCc AaQBoCc Both high temperature and humidity can cause paper curl
36. tape might be on the print cartridges Verify that the sealing tape has been completely removed from the print cartridges The media might not meet HP specifications Use a different paper such as high quality paper that is intended for color laser printers The device might be operating in excessively humid conditions Verify that the device environment is within humidity specifications One or more print cartridges might be low If you are using non HP print cartridges no messages appear on the device control panel or in the HP ToolboxFX Replace any low print cartridges The control panel is set for override Replace low or empty print cartridges A color is printing inconsistently after you load a new print cartridge AaBbCc AaBbCc AaBbCc www partshere com Another print cartridge might be low If you are using a non HP print cartridge it might be low or empty but you will receive no indication Remove the print cartridge for the color that is printing inconsistently and reinstall it The control panel is set for override Replace low or empty print cartridges Partshere Troubleshooting Table 6 7 Color document issues continued Problem The colors on the printed page do not match the colors as they appear on the screen AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Cause The colors on your computer monitor might differ from
37. ter 3 Follow the instructions provided on the download pages www partshere com Partshere Troubleshooting
38. to initialize The fan is not replaceable Replace the engine Calibrating The printer is calibrating No action is required Cleaning The printer is in cleaning mode No action is required Device error Press v An internal error occurred in the device Press amp S Select to resume the job Door open The printer door is open The door must be closed before printing can continue Engine comm The device experienced an internal communication error This is a warning message only Job output might be affected error HP supplies The printer transitioned from having one or No action required more non HP supplies to having all HP installed supplies installed www partshere com Partshere Troubleshooting Control panel message Install supplies The supplies gauge will display the consumption levels of print cartridges Description Multiple supplies are not installed Recommended action Install correct print cartridges Invalid driver You are using the incorrect printer driver Reselect the printer driver appropriate for your device Invalid entry Invalid data or response Correct the entry Jam in Cartridge area A jam has occurred in the print path Open the door and clear the jam Then press the Ea Select button on the control panel Jam in A jam has occurred in the output area Clear the jam and then
39. used remove it Plug the device directly into the wall socket Use the power switch to turn on the device If this does not clear the error replace the fuser 51 20 Error The device has experienced an internal Turn off the power by using the power hardware error switch wait at least 30 seconds and then 51 21 Error turn on the power and wait for the device to 51 20 Error black scanner error initialize 51 22 Error 51 21 Error cyan scanner error If a surge protector is being used remove 51 23 Error it Plug the device directly into the wall 51 22 Error magenta scanner error socket Use the power switch to turn the device on 51 23 Error yellow scanner error Laser scanners are not replaceable Replace the engine 55 1 Error DC controller error The device has Turn off the power by using the power experienced an internal hardware error switch wait at least 30 seconds and then turn on the power and wait for the device to initialize If a surge protector is being used remove it Plug the device directly into the wall socket Use the power switch to turn the device on Check the engine DCC firmware version Update if needed Replace the DCC if a firmware upgrade does not resolve the issue 57 Fan Error Turn off then on The device has experienced a problem with its internal fan Turn off the power by using the power switch wait at least 30 seconds and then turn on the power and wait for the device
40. y that contains the correct size Load the correct media in the tray and make sure that the tray is adjusted correctly Load the tray with enough media to complete the print job See the HP Color LaserJet 2605 2605dn 2605dtn User Guide for information about configuring the input trays www partshere com Partshere Troubleshooting Cannot select a tray or feature to use When you cannot select a tray or feature to use use the following procedure to troubleshoot and resolve problems 1 When the size of media requested is not loaded in the tray selected the printer draws media from the next default tray that contains the correct size Load the correct media in the tray and make sure that the tray is adjusted correctly Load the tray with enough media to complete the print job See the HP Color LaserJet 2605 2605dn 2605dtn User Guide for information about configuring the input trays 2 Make sure that the driver for the software program is correctly installed configured and capable of requesting the desired media size and type or feature Performance problems Try the tips in this section if pages exit the device but have nothing printed on them or when the device does not print any pages www partshere com Partshere Troubleshooting Table 6 8 Performance issues Problem Pages print but are totally blank Cause The sealing tape might still be in the print cartridges Solution Verify that the sealing tape
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