Lease Return Guide - Mercedes
Contents
1. Mercedes Benz Financial Services Lease Return Guide A new Mercedes Benz journey awaits J Mercedes Benz Contents Introduction Lease Return Options First Class Condition Card 0O 1O w gt Vehicle Return Process Overview Step 1 Third party Vehicle Pre Inspection Step 2 Review Pre Inspection Results Step 3 Return Your Vehicle Step 4 Lease End Statement E Vehicle Condition Review F Frequently Asked Questions 13 13 14 1 I7 A First Class Driver Deserves a First Class Lease Experience We hope your Mercedes Benz lease experience has any service or repairs before the time of return been exceptional and we look forward to continuing this This booklet includes some tools and information to journey with you in the way that serves you best help you prepare for this pre inspection The Mercedes Benz Financial Services Lease Return Guide will help you make a smooth transition to the next We value your business if you have any phase of your lease It provides you with a comprehensive questions please contact Mercedes Benz overview of your lease return options as well as our Financial Services at 1 866 202 6969 or vehicle condition guidelines should you choose to return visit www mercedes benz ca endoflease your vehicle To help you prepare for your lease return Mercedes Benz Financial Services will contact you to schedule a vehicle pre inspection which will be conducted by an independent2. a Lease end Statement may not be available and a final third party inspection may be needed to determine your final kilometrage and any excess wear and tear 6 When will get the refund of my security deposit Once Mercedes Benz Financial Services has been notified of the vehicle return by the dealership your account will be settled If there are no excess wear and tear charges outstanding payments excess kilometrage or additional fees assessed to the account your security deposit will be refunded within 14 days In the event that you move during the term of the lease please contact Mercedes Benz Financial Services at 1 866 202 6969 to update your file FREQUENTLY ASKED QUESTIONS A B C D E 2014 Mercedes Benz Financial Services All images of vehicles are copyright of Mercedes Benz Canada Inc and used under licence of Mercedes Benz Financial Services All trademarks displayed are owned or subject to the rights of Daimler AG and used under licence in Canada by Mercedes Benz Financial Services The information provided in this document and its content may be changed at any time without notice All lease return obligations are subject to the terms and conditions set out in the applicable governing agreement For current information regarding the lease return process contact Mercedes Benz Financial Services or visit www mercedes benz ca endoflease Printed in Canada LRG2014 EN Mercedes Benz Financial Services 2680 Math
3. between 45 and 90 days prior to your expected return date to ensure enough time for maintenance or repairs Your insurance policy may even cover the cost of some work Keep in mind you won t be able to make any repairs once you return the vehicle to the dealership Did you know You could make your next lease experience even simpler by purchasing First Class Lease Protection Available on most vehicles it offers added peace of mind through a variety of options that protect you from expenses that may result from excess wear and tear Consult your Mercedes Benz dealer for details VEHICLE RETURN PROCESS A B C PE F We recommend repairs be performed by an authorized Mercedes Benz dealer or body shop to ensure the best quality and avoid any unexpected charges Please contact Mercedes Benz Financial Services at 1 866 202 6969 or visit www mercedes benz ca endoflease to obtain a list of these authorized locations The following pages will help you determine any excess wear and tear in preparation for your pre inspection Tires amp Rims Repairs or replacements are not necessary if a All four tires match the original tires in type size load and speed rating with at least 0 32 cm 4 32 inches of tread depth at greatest wear point b The tires on the same axle are of the same brand 4Matic vehicles must have all four tires of the same brand c The tires and rims match the original specifications for Mercedes Benz approve
4. ensure accurate pre inspection results Z Z Z Z Z Z Z Z Z Z zZ Aftermarket Alterations Is your vehicle free of any alterations performed Y N after the time of delivery If no were these alterations performed by an Y N authorized Mercedes Benz dealer or body shop using authorized Mercedes Benz equipment parts If any alterations were not performed by Y N Mercedes Benz have they been removed If yes has any damage resulting from these Y N alterations been corrected After completing this checklist you can consult your dealership with any questions regarding the condition of your vehicle and the pre inspection process Once the pre inspection has been conducted contact your dealer to review the results We recommend you make all necessary arrangements with enough time to repair any damages prior to returning your vehicle VEHICLE CONDITION REVIEW a B Cc D J F Frequently Asked Questions 1 What should do if I m not able to return my vehicle on the scheduled maturity date We recommend contacting your Mercedes Benz dealer to schedule your lease return You can also contact Mercedes Benz Financial Services at 1 866 202 6969 for any additional return options 2 Why is it important to have a vehicle pre inspection completed before returning my vehicle The pre inspection is an important part of the Lease Return Process as it provides you with a vehicle condition review and identifies excess wear and tear pr
5. ance stated in your contract Tires and Rims Service Do the tires and rims meet the manufacturer s Y N Has all maintenance been completed according specifications according to the Owner s Manual to the manufacturer s specifications as shown Do the tires have at least 0 32 cm 4 32 inches Y N _ inthe Service Manual of tread depth at the greatest wear point If yes is it documented by a stamped Service Are the tires free of abnormal wear and damage Y N Booklet or a copy of the repair order invoice i bulges cuts and sidewall damage Have any warranty concerns been addressed Are the tires on front and back axles the same Y N prior to return Keep in mind that any item brand 4Matic vehicles must have all four tires covered under warranty and not repaired prior to of the same brand returning your vehicle may become chargeable Are rims in good condition not broken or bent Y N Y N Y N Y N Y N Two keys Missing Parts Is all equipment that was delivered with your vehicle still in place and in working order Examples include Floor mats Owners service manuals Registration Windscreen convertibles DVD remotes headphones rear seat entertainment Media cables Cargo cover Spare wheels tool kit First aid kit COMAND audio equipment navigation disks CD changers if applicable Cigarette Lighter Cup holder Y lt lt lt zzz We recommend your vehicle is clean both inside and out to
6. d specifications see sticker inside the driver s door and Owner s Manual Please note winter tires are not considered original equipment d The spare tire and rim or inflation kit for those vehicles without a spare tire are present and in operable condition e The rims are not bent and they are free of breaks regardless of the size f The tires are free of bulges cuts sidewall damage and abnormal wear g Any wheel scratches and gouges pass the First Class Condition Card Test Some vehicles may have a special type of tires e g summer performance tires A Damage to the rims is only chargeable if it extends beyond the First Class Condition Card A Tire cuts bulges and sidewall damage are all chargeable regardless of the size VEHICLE RETURN PROCESS A Bo c BJ re F Mechanical amp Electrical Repairs or replacements are not necessary if a All maintenance service specified by the manufacturer has been performed and documented by a stamped Service Booklet or a copy of the repair order b Any issues covered under warranty have been repaired c All engine or drivetrain components are operable d You still have your Service Booklet Owner s Manual COMAND Manual Service and Warranty Information Booklet e Both keys are returned Have you kept your service up to date It s one of the best ways to ensure a smooth vehicle return Interior amp Exterior Repairs or replacements are no
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8. g your lease period to verify whether you ve gone over your predetermined limit Contact your Mercedes Benz dealer to Keep in mind this self assessment is not a replacement find out about any exclusive loyalty offers of the pre inspection that could be available Exceptions apply 3 LEASE RETURN OPTIONS FIRSTCLASS CONDITION CARD A ER Rd c F Vehicle Return Process Overview Returning your vehicle at the completion of your lease Is a simple 4 step process that should be started approximately three months before your expected return date If you ve chosen to pay off your vehicle this return process does not apply Step 1 Third Party Vehicle Pre Inspection 45 90 days before expected return date Step 2 Review Pre Inspection Results Contact your dealer to review the results and determine the most suitable option for you Step 3 Return Your Vehicle When your lease ends Step 4 Lease end Statement After returning your vehicle Step 1 Third Party Vehicle Pre Inspection If you ve chosen to return your vehicle Mercedes Benz Financial Services will contact you to schedule your m vehicle pre inspection and provide information regarding SS any special loyalty offers The pre inspection Is flexible AOPE p and convenient You can decide to have it conducted Ee at your home office or local dealership at a time that y works for you a aA We encourage you to have your vehicle pre inspection completed
9. inspection company This pre inspection will provide you with a vehicle condition review to identify excess kilometrage and or excess wear and tear We recommend scheduling your pre inspection 45 90 days prior to returning your vehicle to allow enough time for Lease Return Options First Class Condition Card We ve got options you ve got choices Option 1 Option 2 You re welcome to conduct your own review prior to the Return your vehicle and start your next journey Pay off your vehicle Phe ey aren i Traan O EPE l aith Marcedes Ben and guidelines The First Class Condition Card located in If you want to buy the vehicle you are driving or finance the cover of this booklet will help you to identify what is If you re interested in returning your current vehicle the purchase price subject to credit approval you considered excess wear and tear and getting behind the wheel of a new Mercedes Benz can do so at any time during your lease by contacting TE T EN E E E T the following pages will help guide you through your dealer or Mercedes Benz Financial Services at E E E E A ah ahe the process 1 866 202 6969 8 card over it then a repair or replacement at your expense In the event you decide to pay off your vehicle a vehicle is most likely not required pre inspection is not required but it is still available if you d like to review your vehicle s condition As part of your assessment check the number of kilometres you ve driven durin
10. ior to your expected return date Not having a pre inspection completed prior to returning your vehicle will put you at risk of unexpected charges appearing on your Lease end Statement Once the pre inspection is completed we encourage you to contact your dealer who will review the pre inspection results with you and provide information regarding the repair process and your return options 3 Can repairs be performed by a dealership other than a Mercedes Benz dealership body shop We recommend repairs be performed by an authorized Mercedes Benz dealer or body shop to avoid any potential charges for substandard or incomplete repairs Please contact Mercedes Benz Financial Services at 1 866 202 6969 or visit www mercedes benz ca endoflease for a list of authorized Mercedes Benz dealers and body shops 4 What charges will my Lease end Statement include Any excess wear and tear charges excess kilometre charges refer to your lease agreement damage charges for anything that makes the vehicle unsafe or unlawful to operate any remaining payments and any additional fees you may have incurred prior to returning your vehicle 5 Why might I not receive a Vehicle Condition Summary and a Lease end Statement at the time of return If a third party pre inspection was not performed on your vehicle prior to return or if the condition of your vehicle has changed since the vehicle pre inspection was conducted a Vehicle Condition Summary and
11. ormed on your vehicle prior to return or if the condition of your vehicle has changed since the vehicle pre inspection was conducted a Vehicle Condition Summary and a Lease end Statement may not be available and a final third party inspection may be needed to determine your final kilometrage and any excess wear and tear step 4 Lease End Statement In the event you have not received the Lease end Statement at the time of return you will receive this documentation in the mail It will detail any charges incurred for damages kilometre overages or excess wear and tear We hope these 4 steps will help to provide a seamless transition into your next Mercedes Benz vehicle If you have any questions regarding this process please contact your dealer or visit www mercedes benz ca endoflease VEHICLE RETURN PROCESS A B C D E Vehicle Condition Review The following checklist will help you review your vehicle s condition and prepare for your vehicle pre inspection If you check yes to the following questions your vehicle meets most of the Vehicle Condition Guidelines Checking no may indicate that repairs are required before returning your vehicle If you have not been contacted by Mercedes Benz Financial Services you can contact any of our program advisors at 1 866 202 6969 to schedule your vehicle pre inspection Kilometrage Is the kilometrage driven throughout your lease period less than the maximum kilometrage allow
12. s alterations not covered e Spoiler and trailer hitch by the manufacturer s e Holes in the frame marcel A No charge with tow A Chargeable if tow hook hook cover cover is missing Please note not all mechanical electrical structural damage or damage resulting from alterations to the vehicle can be immediately uncovered during the vehicle ore inspection process In case any of those damages are found after the vehicle is returned an invoice will be issued accordingly VEHICLE RETURN PROCESS A B C PE F step 2 Review Pre Inspection Results Once your third party pre inspection has been completed you can contact your dealership with any questions you may have regarding the results and the process to complete repairs Your dealer can help you understand your options and any associated costs step 3 Return Your Vehicle We encourage you to contact your dealership and set up an appointment to return your vehicle Scheduling an appointment in advance will ensure your dealership is able to provide you with the best possible experience Provided you have completed the necessary ore inspection your dealer will be able to perform a walk around to verify any changes to the vehicle s condition Upon vehicle return you will be provided with a Vehicle Return Receipt In most cases you will also be provided with a Vehicle Condition Summary and a Lease end Statement However if a third party pre inspection was not perf
13. t necessary if a The exterior is free of holes tears or breaks regardless of the size b Scratches are not through the paint regardless of the size c Scratches through the paint and dents pass the First Class Condition Card Test When assessing your vehicle s exterior keep in mind a maximum of 5 damage occurrences that pass the First Class Condition Card Test per panel is acceptable These panels include the vehicle s front and rear bumper d The grille is free of any breaks e The interior is free of tears cuts holes burns or stains that cannot be removed regardless of the size f Any interior damage does not penetrate the fabric and passes the First Class Condition Card Test A Dents are only chargeable if they extend beyond the First Class Condition A Scratches through the paint are only chargeable if they extend beyond Card Holes tears or breaks are chargeable regardless of the size the First Class Condition Card A Interior scratches that do not penetrate the fabric are only chargeable A Bumper damage is only chargeable if it extends beyond the First Class if they extend beyond the First Class Condition Card Condition Card All holes tears or breaks and structural damage are chargeable regardless of the size VEHICLE RETURN PROCESS A B C PE F Glass amp Lenses Repairs or replacements are not necessary if a All glass and lenses are free of stars cracks or holes b Any scra
14. tches can be covered by the First Class Condition Card c No more than 2 chips have been plugged d Any chips or plugs are smaller than 3 mm e Any chips or plugs sit outside the driver s field of vision defined by wiper path f Any aftermarket window tint is free of any scratches bubbling tears or discolouring A star is a chip with one or more legs A plug refers to any repair to windshield damage We recommend any windshield replacement be completed by an authorized Mercedes Benz dealer to ensure the repair meets the manufacturer s specifications Keep in mind windshield replacement is often covered by insurance Check with your insurance agent A Chips are only chargeable if they are more than 0 3 cm in diameter and do not fit within the circle of the measurement tool on the First Class Condition Card Aftermarket Modifications or Missing amp Broken Parts Repairs or replacements are not necessary if a All equipment leased with the vehicle and all factory installed parts are present undamaged and in good working order b All modifications installed by an authorized Mercedes Benz dealership are intact c Any third party aftermarket alterations have been restored to their original condition including but not limited to e Lowering the e Damage caused by vehicle s Suspension the removal of parts e Changing the vehicle and accessories colour or non factory e Other aftermarket paint scheme
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