GRx Service Manual dated 11-1
Contents
1. SERVICE MANUAL MMCAP Return Goods Program For Outdated Rx OTC and HBC Product Contract Number MMS28015 ie 100 Colin Drive Holbrook NY 11741 www guaranteedreturns com 1 800 473 2138 uaranteed eturns since 1986 Leading The Pharmaceutical Reverse Distribution Industry RETURN GOODS PROGRAM SUMMARY CYCLE DATES e Cycle dates are automatically scheduled every TWO MONTHS Morris Dickson is Quarterly Return Authorization forms are mailed 4 5 weeks before the processing date RA forms and UPS labels are also available online at www guaranteedreturns com Cardinal Health AmerisourceBergen JAN Ist FEB Ist Morris Dickson MARCH Ist APRIL Ist JAN 20th MAY Ist JUNE Ist APRIL 20th JULY Ist AUG Ist JULY 20th SEPT Ist OCT Ist OCT 20th NOV Ist DEC Ist PACKING amp SHIPPING e Follow packing and shipping direction enclosed in the RA packet See enclosed Helpful Hints e Ship OTC Rx and CIII CV together See enclosed CII CV Shipping Procedures e Please allow 5 business days for shipping so your product is at our facility before the above processing dates SCHEDULING ON SITE SERVICE e Call Sales Support at 800 473 2138 M F 9 6pm EDT Your appointment can usually be scheduled with in 10 business days e Our locally based Account Representatives will pull expired product inventory CIII V execute a DEA 222 form and properly package everything for shipping CII RETURN PROCEDURES e Outdated CII product may be processe2. III Schedule V CIII CV pharmaceutical products from all other prescription OTC HSBC and Med Serg pharmaceutical products FOR CUSTOMERS THAT HAVE LESS THAN A FULL CARTON OF CII s Place ALL CIII CV products in a plastic or paper bag This insures that they are separate from the rest of your return Include a copy of the GR Return Authorization form in each bag Blue or Green form Seal the bag s with packaging tape Label each bag with the same standard barcode shipping label used on the out side of each carton In the first carton place the bag of CIII CV products and mark the carton Box of FOR CUSTOMERS THAT HAVE A FULL CARTON OF CH s Place ALL CII CV Pharmaceutical Products in the first carton of your shipment Please include a Guaranteed Returns Return Authorization form Blue or Green form Indicate on the Return Authorization form FULL CONTROL BOX Please complete the same procedure for all additional boxes In the first carton place the CIII CV products and mark the carton Box 1 of Thank You In Advance For Your Cooperation IF YOU HAVE ANY QUESTIONS PLEASE CONTACT OUR CUSTOMER SERVICE DEPARTMENT AT 1 800 473 2138 DO NOT SHIP SCHEDULE II CII PRODUCTS WITHOUT THE PROPER DEA 222 FORM COMPLETED AND ON FILE CII S MUST BE SHIPPED SEPARATELY NOT WITH OTHER RETURNS ie 100 Colin Drive Holbrook NY 11741 www guaranteedreturns com 1 800 473 213
3. 0 Colin Dave GUARANTEED RETURNS 100 100 Coin Holbrook NY 11741 4306 in Holbrook NY 11741 4306 7 Make sure all bottle caps are securely fastened a EE RPE ORY SPACE AND SHIPPING LABELS PLEASE PHOTOCOPY Ps OLABELS ONLINE WWW GUARANTEEDRETURNS COM AND WWW REVER ALER LISTED ABOVE WILL RECEIVE YOUR CREDIT MEMOS IF THE WR ABOVE IS INCORRECT YOU MUST CALL 800 473 2138 DO NOT USE THIS FORM IF YOU DO NOT USE THE WHOLESALER LISTED RETURN GOODS POLICY AND INSTRUCTIONS ON BACK RETURN NO U N mvr DOO ODIO DON I DOTAN T BOX _ W381807 Ts C T maaa lel meueus INFORMATION IS INCORRECT INFORMATION IS INCORRECT FROM 8 Double box open or unused needles and auto inject pens if not in original case or package Guaranteed Returns does not accept regulated medical waste including unused exposed needles FROM 8 Void fill all boxes with paper or bubble wrap Please Note Guaranteed Returns is not responsible for products damaged due to improper packaging Breakage or leakage of items may jeopardize your credit Questions Please call our Customer Service Department 1 800 473 2138 QANTEED RETURNS GUARANTEED RETUS 100 Coin Drive ae 100 Colin Drive Holbrook NY 11741 www guaranteedreturns com 1 800 473 2138 CKD eturns since 1986 Leading The Pharmaceutical Reverse Distribution Industry Guaranteed Returns CII CV Shipping Procedure Please separate all Schedule
4. 004782138 Cuser Senice incorrect DO NOT change this form photocopies of the original Note Do NOT make m z aa copies of the UPS ARS Shipping Labels RETURN AUTHORIZATION NIMI NNNM IMM 381807 Call if wholesaler listed is Incorrect Do not change wholesaler listed above 2 Affix one Return Box address label and one UPS label outside each box 3 Please include the original or a photocopy of the Guaranteed Returns Pharmaceutical Return Authorization Form in each box shipped 4 Please be sure the following information is correct a Your Name Address amp Phone Number b Your Wholesalers Name Address amp Account Number c Your DEA Number S m m e FOR ADDITIONAL INVENTORY SPACE AND SHIPPING LABELS PLEASE PHOTOCOPY FORM AND BLUE LABELS d All Other Pertinent Information THE WHOLESALER LISTED ABOVE WILL RECEIVE YOUR CREDIT MEMOS IF THE WHOLESALER ABOVE IS INCORRECT YOU MUST CALL 800 473 2138 DO NOT USE THIS FORM IF YOU DO NOT USE THE WHOLESALER LISTED RETURN GOODS POLICY AND INSTRUCTIONS ON BACK 5 To prevent leakage please cushion wrap all glass RETURN Na A RETURN I A is CIL Le INFORMATION is INCORRECT bottles and place in a plastic bag for safe transport FROM FROM 6 Please do not stuff partially filled bottles with cotton or tissue GUARANTEED RETURNS 10
5. 73 2138 uaranteed eturns since 1986 Leading The Pharmaceutical Reverse Distribution Industry WEB BASED SOLUTIONS Log on to the most powerful Web Interface in the industry at www guaranteedreturns com ranteed eturns since 1986 Leading The Pharmaceutical Reverse Distribution Industry HOME WHATWEDO SERVICES FORMS DODNVA The Industry s Choice for Pharmaceutical Reverse Distribution Services Thursday March 04 2010 PARTICIPANTS FAQs GREEN CAREERS POLICIES CONTACT INFO INTERNET ACCOUNT LOGIN eee G Forgot password Not subscribed yet Click Here WELCOME TO GUARANTEED RETURNS Corporate Philosophy Guaranteed Returns founded the Pharmaceutical Reverse Distribution Industry in 1986 Since its inception Guaranteed Returns philosophy has been to strive for excellence innovation and quality while providing the best possible Pharmaceutical Returns Management Programs to our customers Guaranteed Returns has built priceless relationships with our trade partners over several decades Through these professional partnerships Guaranteed Returns clients and partners realize reduced costs in managing product data and financial flows across the complex Pharmaceutical Reverse Distribution process Guaranteed Returns experienced staff and national leadership continues improving industry standards through participation and compliance within trade related associations and government regulatory agenci
6. 741 www guaranteedreturns com 1 800 473 2138
7. 8 BE SURE TO SEPARATE ALL 340b PRODUCT Call Guaranteed Returns to get a 340b account number if you do not have one Use this specially coded account number and Return Authorization form when shipping product For more information on 340b policy and returns please visit www guaranteedreturns com Thank You In Advance For Your Cooperation PLEASE CONTACT OUR CUSTOMER SERVICE DEPARTMENT TO RECEIVE A 340B ACCOUNT NUMBER 800 473 2138 ie 100 Colin Drive Holbrook NY 11741 www guaranteedreturns com 1 800 473 2138 uaranteed eturns since 1986 CH RETURN PROCEDURES 1 Complete a CII request form and either fax or submit the form online to our control department e Online Request Visit www guaranteedreturns com select Forms then check CII complete the form print it and submit e Fax Request Use CII request form provided in this packet Or call our control department at 800 473 2138 to have one faxed to you pA Once we receive your request Guaranteed Returns R will complete and mail a DEA 222 form with shipping and filing procedures in accordance with DEA requirements Do not ship CII s prior to receiving a completed DEA 222 form 3 After we receive the product and confirm the quantity an inventory manifest will be mailed to your facility All CII s will be incinerated under DEA guidelines You will then receive a DEA form 41 confirming destruction 4 Guaranteed Returns
8. DEA 222 Form will be generated and sent to the facility PLEASE NOTE DEA 222 Forms expire 60 days from the issue date so please ship your Schedule Il products immediately Once Guaranteed Returns receives your Schedule II products our Control Department will verify the quantities of each product received A Form 41 Proof Of Destruction and a disposal manifest will be generated and sent to your facility These forms must be kept on file at the pharmacy Guaranteed Returns will send reports to each crediting manufacturer to ensure that credit is issued in a timely fashion e PLEASE VERIFY THAT ALL INFORMATION ON THE CII FORM IS ACCURATE AND COMPLETE THANK YOU 165 100 Ritalin SR 20MG EXAMPLE 8300163360 34 100 Roxiprin 5 MG EXAMPLE 54465325 GRX USE ONLY DO NOT SHIP ANY CONTROL SUBSTANCES WITH THIS FORM Date Initial IF YOU REQUIRE ADDITIONAL PAGES PLEASE NOTE gt Page ___of_ ae 100 Colin Drive Holbrook NY 11741 www guaranteedreturns com 1 800 473 2138 ST nn g since 1986 Leading The Pharmaceutical Reverse Distribution Industry CREDIT TRACKING Credit status information is accessible online through the GR XtraNET e Go to www guaranteedreturns com e Enter your user name and password e Locate the section named Top 10 Reports and click on the Credit Statement tab e Select the cycle you wish to view within the cycle drop down window A cumulative rollup of cred
9. d any time These requests are not subject to service dates e Requests are processed on a first in first out basis Allow 5 7 business days to receive your DEA 222 form See enclosed CII Return Procedures and CII Request Form CREDIT TRACKING e Lump sum credits are posted to your wholesaler account as a credit memo e Each cycle may take 12 months or more to close however most vendors extend credit after 6 months GR XtraNET via www guaranteedreturns com All members have access to this service Register for a password at our home page Key features of this service include e Print Return Authorization and UPS shipping labels Request a DEA 222 form Confirm if boxes have been received Print detailed reports All reports are easily downloaded into excel pdf or CSV Credit Tracker allows you to follow all credits posted to your wholesaler account Wholesaler credit memo number also available e NEW Returns On the Web ROW provides the option to inventory outdates prior to shipping ie 100 Colin Drive Holbrook NY 11741 www guaranteedreturns com 1 800 473 2138 uaranteed eturns since 1986 Leading The Pharmaceutical Reverse Distribution Industry HELPFUL HINTS FOR SHIPPING amp PACKING 1 Locate your Return Authorization form with address labels Attached to the bottom of the Return Authorization GRED pesee rsmipanrenniunse Form If additional labels are needed please make geene Tapane W NY 11741 4306 12
10. es Our dedication to process improvements relationship building and program innovation has enabled Guaranteed Returns to grow into the largest Pharmaceutical Reverse Distributor in the world FEATURES e Credit Tracking Data e Request A DEA 222 Form e Print RA Form amp UPS Labels e User Friendly amp Interactive Dean Volkes President amp CEO vebsite Having the ability to track my shipments after they ers are just some of the many valuable services I appreciate we have consistently increased our expired return ave regarding your website navigation or medication return lects the returns for you and is ACCOUNTABLE for their e View Download Customize amp Print Complete Reports Boxes Received Report Credit Summary Reports Hazardous Material Report Non Returnable Manifest Return Goods Manifest Vendor Credit Reports e Export Data to XLS PDF amp CSV SUBSCRIBE AND GET YOUR USER NAME AND PASSWORD TODAY ae 100 Colin Drive Holbrook NY 11741 www guaranteedreturns com 1 800 473 2138 uaranteed eturns since 1986 Leading The Pharmaceutical Reverse Distribution Industry CONTACT INFORMATION Account Manager 800 473 2138 ext 172 Michael Baumann Director of Corporate Accounts mbaumann guaranteedreturns com Customer Service 800 473 2138 M F 9 6pm EDT Controls Department 800 473 2138 ext 115 M F 9 5pm EDT e 100 Colin Drive Holbrook NY 11
11. its issued can be viewed by selecting the date range option e The cycle amount column reflects the all credits that have been issued by date cycle and number of distributions RI NET he Industry s Choice for Pharmaceutical Reverse Distribution Services Guaranteed Return l l a Guaranted Cycle Summary j Cycle Report Cycles Summary Ret 3K 22367 199 to 22367 191 Returnables Non Returnables Value 1 200 000 960 000 Cll 238 CHI Cv 180 Recall 34 720 000 480 000 Items Value 240 000 RIG ET he Industry s Choice for Pharmaceutical Reverse Di om Services Guaranteed Returns Close Left Navigation Received 158 346 95 Cycle Analysis Filter Criteria Start Date 5 4 2009 End Date 74 2010 jeans Click here to view the data in a table format NOTE Right click the chart image for options to print 22367 199 22367 197 Returnables Non Returnables Value 22367 195 1 800 000 g 22367 193 1 440 000 22367 191 1 080 000 720 000 Items Value 360 000 5 5 22367 199 22367 197 22367 195 22367 193 22367 191 22367 189 Returnables s Non Returnables S 2 Shipments Received Hazardous Materials E Manifest I Received Estimated Total Comparison 1 200 000 g 960 000 ae 100 Colin Drive Holbrook NY 11741 www guaranteedreturns com 1 800 4
12. will be sending each manufacturer a copy of our CI Disposal Manifests and a form 41 for credit processing Credit for all CII s will be issued from the manufacturers to you independently of any other form of credit Note The manufacturer will determine which products are eligible for credit Please call our control department with any questions regarding returning or destroying outdated controlled substances 800 473 2138 ext 115 ie 100 Colin Drive Holbrook NY 11741 www guaranteedreturns com 1 800 473 2138 uaranteed eturns since 1986 DEA RD0188311 Loading The Pharmaceutical Reverse Distribution Industry EPA NYR000122879 CII REQUEST FORM DISPOSITION AND REPORTING FORM FOR EXPIRED SCHEDULE II PHARMACEUTICALS 100 Colin Drive e Holbrook NY 11741 1 800 473 2138 Fax 631 689 1589 Email c2s guaranteedreturns com Date Submitted _____ Customers DEA No Customers GRX Account No Phone No Extension Facility Name Wholesaler Address Address City State Zip City State Zip SPECIAL INSTRUCTIONS DEA REGULATIONS REQUIRE THAT A DEA 222 FORM BE GENERATED AND ON FILE AT GUARANTEED RETURNS PRIOR TO SHIPPING To expedite this form can be mailed faxed or emailed Mail To Guaranteed Returns Send Faxes To Attention Control Department Attention Control Department 631 689 1589 100 Colin Drive Holbrook NY 11741 Email Address c2s guaranteedreturns com Upon Receipt a
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