PIXMA iP8500 Service Manual
Contents
1. ee aS Se Res ES I I I I I I i I I I I I I I I I I I I I I I I I p Halftone I i I I I I y oO di necne EEE IE HH I Check 3 Mazzle check pattern Check 5 Uneven printing due to carriage movement Check 6 Straight line Check CO R detection sensor light volume correction automatic print head alignment Check B Index pattern Check Model Name 2 EEPROM information print lt How to read EEPROM information print gt Print sample V1 00 IF USB1 1 USB2 0 D 004 5 ST 2004 06 27 18 30 ER ER0 1000 ER1 5100 ER2 1300 ER3 5B00 LPT 2004 07 09 09 09 PC M 002 R 000 001 D 009 000 CLT0 2004 06 27 18 30 CLT1 2004 06 27 18 30 CH 00002 CT G 001 001 002 BK 002 005 C 000 01 Y 01 IS G 1 R 1 PM 0 BK 1 PC 1 C 1 M 1 Y 1 8I MV 38 IC G 028 R 028 PM 2028 201 PC 028 C 182 M 169 Y 249 P 0M 5 00009 H 005 A 000 REG 1M_REG 0 UR A Goe 01 B Roe 01 01 D Bkoe 01 E PCoe 01 F Coe 01 G M oe 01 H Bkbi 01 I Cbi 2401 M bi 01 K BkCL bi 2401 WP 0024 CDIN LG 001 PB 2000 SD 49710 TPAGE 1500 PAGE A1I200083 PP 00035 HR M P 00003 PR SP SG 00000 GP 00000 PC 200000 00000 L 5 2L 0 U CPA GE A Il 00083 00035 HR M P 00003 PR SP SG 00000 GP 00000 PC 200000 00002. the carriage in the home position W hen the printer is turned off the carriage is automatically locked in place See Caution 2 below Caution 1 If the print head is removed from the printer and left alone by itself ink especially the pigment black ink is likely to dry For this reason keep the print head installed in the printer even during transportation 2 Securely lock the carriage in the home position to prevent the carriage from moving and applying stress to the carriage flexible cable or causing ink leakage during transportation To the top Part 1 4 PRINTER TRANSPORTATION gt can Wa Part 2 TECHNICAL REFERENCE 1 NEW TECHNOLOGIES 1 Larger color space by 8 colors of ink 6 colors red green By adding the red and green ink a larger color space than the 6 color printer is available 2 Highest in class print speed By increasing the print head drive frequency by 2096 over conventional printers further improvement in photo print speed has been achieved 3 Multi paper path functionality ASF front cassette CD R printing automatic duplex printing as a standard feature Cassette Except Photo Stickers and credit card size same types and sizes of paper as the sheet feeder including photo papers are supported Sheet feeder Photo Stickers and credit card size are supported Support of CD R printing differs according to region 4 New design A new generation printer design by comp
3. 0 L 5 2L 0 B PPA GE A 11 00083 BSSP 00003 PC 00000 CDPAGE AII 000 4 000 L 2000 2L 2000 PC 000 2000 EDGE A LL 00083 PC 000 U PC 000 OTR 000 U OTR 2000 C D R 00000 CDRP 00005 00029 CDRS 000 Head Temp 18 5 Head Temp 1 17 5 Env 30 0 FF 3F 3F 3F W HDEEPROM V 0001 SN 9850000 LN 00000 00000 00015 00015 00015 00015 00015 ID 01 IL G 00 R 00 PM 00 BK 00 PC 00 2 00 2 00 Y 00 1 00 C1 00 Printed items 1 Model name 2 ROM version 3 Connected I F U 58 1 0 582 4 Wasteink amount 5 Installation date 6 Operator call service call error record 7 Last printing time 8 Purging count manual deep cleaning timer dot count ink tank or print head replacement 9 Cleaning time CL TO CLT 1 10 Print head replacement count 11 Ink tank replacement count dye G R PM BK PC C M Y 12 Ink status dye G R PM BK PC C M Y 13 Total ink consumption G R PM BK PC C M Y 14 Power on count soft hard auto 15 Automatic print head alignment by user 15 1 M anual print head alignment by user 16 User print head alignment values Goe R oe PM oe B koe P Coe Coe M oe B kbi Cbi M bi B kCL bi 17 Wiping count 18 Camera Direct Print supported device connection record 19 Longest period where printing stops 20 Total print pages 21 ASF feed pages total plain paper High Resolution Paper amp M atte Photo Paper Photo Paper Pro amp Photo Paper Plus Glossy amp Photo Paper Plus Se
4. PIXMA 1P8500 SERVICE MANUAL Conon Copyright 2004 Canon U S A This technical publication is the proprietary and confidential information of Canon U S A which shall be retained for reference purposes by Authorized Service Facilities of Canon U S A Its unauthorized use is prohibited i TS Loo EL fof gt gt gt EE L UE a Fal E J m mom mm 11 Red screw securing The paper feed motor Adusi the phase Lift Transmission Gear _ gt gt gt _ _ Carriage Shaft Cam R 3 Grease application Grease oil Chassis Entire surface the carriage slider contacts FLOIL KG107A Cam contact portion at 3 locations FLOIL KG107A MOLYKoTe jeans Carriage shaft sliding portion on the left side of the chassis at 2 FLOIL KG107A locations ICerioge stat com siano am top end of the spring Note 1 drop 9 to 18 mg To the top Part 1 3 REPAIR 3 3 1 to 3 gt 28 4 Waste ink counter setting W hen the logic board ass y is replaced reset the waste ink counter addition according to the waste ink amount replace the waste ink absorber the bottom case unit or the ink abs
5. ce test print or 2 EEPROM information print To the top Part 1 3 REPAIR 3 3 4 to 7 gt g 3 4 Verification Items 1 Service test print Print check items On the service test print sample below confirm the following items Check 1 top of form accuracy The line shall not extend off the paper Check 2 EEPROM information Check 3 nozzle check pattern Ink shall be ejected from all nozzles Check 4 halftone There shall be no remarkable streaks or unevenness Check 5 uneven printing due to carriage movement There shall be no remarkable streaks or unevenness Check 6 vertical straight lines The line shall not be broken Check 7 CD R detection sensor light volume correction automatic print head alignment The results shall be OK Check 8 index pattern The patterns shall be printed in multiple levels stepped Check 9 model name iP8500 for model iP8600 for Japan model av NV 38 Service test print sample gt Check 2 EEPROM information Check 1 Top of form accuracy CU eae EE I _ ___ lt _ _ _ _ _ _ _ __ _ _ _ _ _ lt _ 3 _ _ 3 33 223 _ _ _ ______ _ _ _ __ _ __ lt _ _ __ lt lt _ _ _ _ _ ____ J 118500 V1 00 D 007 53 00001 ST 2004 06 17 14 06 PHC S 00023 A 00004 LPD 2004 07 16 11 13ER ERO 01601 ERI 01003 ER2 01250 ER3 01003 22 ls
6. ck side of paper lines or streaks parallel to the paper feed direction Print results Soiling on paper in automatic duplex printing lines or streaks perpendicular to the paper feed direction Print results Scratches on paper C Print results ee dpto iii Paper feeding from the cassette Photo Paper Plus Double Sided A 4 borderless printing printing on the back side of paper In the low temperature and low humidity environment Plain paper n the high temperature and high humidity environment 5 or legal size In thelow temperature and low humidity environment Not solved even when the number of sheets stacked in the auto sheet feeder or the cassette is reduced Photo Paper Plus Double Sided 2L size J apan only After continuous borderless printing of small sized paper such as 4 x 6 when a larger sized paper such as A 4 is printed With Photo Paper Plus Double Sided or postcards the phenomenon is likely to be noticeable and to be complained of by users as printing is performed on both sides of such paper Automatic duplex printing Photo Paper Plus Double Sided postcards plain paper PP 101D PP 101 PR 101 SG 101 etc Paper feeding from the cassette Multiple number of sheets loaded Due to decrease of paper feed capability in the low temperature and low humidity environment In borderless printing printing is perf
7. e stops at the center an ink tank can be replaced Print head replacement The print head is replaceable at the same position as for ink tank replacement O pen the access cover When the carriage stops at the center the print head can be replaced Standalone printer operation 1 Turn on the printer 2 Press and hold the Resume Cancel button until the LED blinks the specified number of times listed in the table below and release it The operation starts LED blinking Lime Printhead manus 2 times Nozzle check pattern printing Set a sheet of plain paper A4 or letter in the ASF or the cassette according to the Paper Feed switch setting times aperfest roller cleaning AAA Automatic print head alignment Set a sheet of plain paper A 4 or letter in the ASF 5 times Bottom plate cleaning Fold a sheet of plain paper A 4 or letter in half crosswise then unfold and set it in the ASF with the folded ridge facing down Sims ___ lUnspeaes LL 6 Service mode Function Procedures Remarks Service test print See Service mode operation procedures below Set a sheet of A 4 letter or larger sized paper M odel name For print sample see 3 4 V erification Items 1 Service test ROM version rint lt Service test print sample gt Waste ink amount p p p CD R sensor correction EEPROM initialization See Service mode operation procedures below The following items are NOT initial
8. ejection of paper or after printing on the back side of paper when auto duplex printing is performed Cleaning mode list Amount of ink used g Est required time sec On arrival of the printer First cleaning after shipped from the plant 2 17 84 All at the same time Dot count cleaning W hen the specified number of dots are printed since the previous 0 79 G R PM BK PC 67 cleaning Number of ejected ink droplets in each line of nozzles 0 59 C M Y is counted and addd to the number of dots Timer cleaning 0 If 120 to 480 hours have elapsed since the previous cleaning till 0 79 G R PM BK PC 67 the start of the next printing 0 59 C M Y Timer cleaning 1 If 480 or longer hours have elapsed since the previous cleaning till 1 87 G R PM BK PC 03 the start of the next printing 1 37 C M Y 3 1 87 G R PM BK PC 1 37 C M Y At print head replacement 1 W hen the same print head same print head serial number is All at the same time removed and installed At print head replacement 2 All at the same time W hen the print head is removed and a new print head is installed 2 17 G R PM BK PC 1 56 C M Y Atink tank replacement 1 W hen more than 1 ink tanks are replaced without removing and 0 79 G R PM BK PC 67 All at the same time installing the print head 0 59 C M Y 67 Atink tank replacement 2 Each color replacement is performed without removing and installi
9. ition Bims EPROMinitaization 0 0 o wasteinkcounterresetting _____________ 5 times Orange D estination settings Proceed to the step 5 and follow the Destination settings procedures Print head deep cleaning CD R test print Not used in servicing 8 times Orange CD R print position correction Not used in servicing horizontal 9 times Green CD R print position correction gt vertical ot used in servicing JiRewmtothemenuselecti n 5 After the function menu is selected press the Power button The LED lights in green and the selected function is performed W hen the operation completes the printer returns to the menu selection mode automatically D estination settings procedures In the destination settings mode press the Resume C ancel button the specified number of time s according to the destination listed in the table below and press the Power button time Japan iP8600 times Other than J non support of CD R printing 4 iP8500 times Other than J apan non support of CD R printing LTR iP8500 LTR times Other than J apan support of CD R printing 4 iP8500 times Other than J apan support of CD R printing LTR iP8500 LTR 6 times or Return to the menu selection Note After setting the destination confirm the model name in service test print or EEPROM information print See 3 4 Verification Items 1 Servi
10. ized USB serial number Destination settings Waste ink counter CD R correction value Waste ink counter reset See Service mode operation procedures below If the waste ink amount is 7 or more replace the bottom case unit or the ink absorbers Destination settings See Service mode operation procedures below Other than Japan iP8500 Japan iP8600 Note At the end of the service mode press the Power button To protect the media sensor from being dislocated during transportation the paper lifting plate of the sheet feeder unit will be raised Service mode operation procedures 1 With the printer power turned off while pressing the Resume Cancel button press and hold the Power button DO NOT release the buttons The LED lights in green to indicate that a function is selectable 2 While holding the Power button release the Resume C ancel button DO NOT release the Power button 3 While holding the Power button press the esume Cancel button 2 times and then release both the Power and Resume Cancel buttons Each time the Resume Cancel button is pressed the LED lights alternately in orange and green starting with orange 4 When the LED lights in green press the R esume Cancel button the specified number of time s according to the function listed in the table below Each time the Resume Cancel button is pressed the LED lights alternately in orange and green starting with orange locks in the home pos
11. lete renovation of styling has been adopted 5 Automatic creation of a photo album By using Photo Paper Plus Double Sided and dedicated application software a photo album can be created automatically 6 CD R direct printing without using the CD R tray feeder applicable only to specific regions By incorporating CD R tray feeder functionality into the printer CD R direct printing can be performed without using a CD R tray feeder 7 Automatic duplex printing unit installed as a standard feature For the following paper types and sizes automatic duplex printing can be performed Type Plain paper Super White Paper Photo Paper Plus Double Sided Size A5 B5 5 x 7 AA LTR 8 Automatic print head alignment The simple print head alignment featured the 1990 is automatically performed At connection to a computer or at Camera Direct Printing the print head can be adjusted automatically freeing users from performing the simple print head alignment M anual print head alignment is available in the printer driver s M aintenance sheet s Custom Settings To the top Part2 1 NEW TECHNOLOGIES 2 CLEANING MODE AND AMOUNT OF INK PURGED To prevent printing problems due to bubbles dust or ink clogging print head cleaning is performed before the start of printing except in the following cases Cleaning on arrival Performed when the access cover is closed Cleaning by dot count Performed after
12. mi gloss Glossy Photo Paper postcard envelope L size amp 4x6 2L size amp 5x7 22 U turn cassette feed pages total plain paper High Resolution Paper amp M atte Photo Paper Photo Paper Pro amp Photo Paper Plus Glossy amp Photo Paper Plus Semi gloss Glossy Photo Paper postcard envelope L size amp 4x6 2L size amp 5x7 23 Auto duplex print pages total Photo Paper Plus Double Sided postcard 24 Camera Direct print pages total A4 amp LTR L size amp 4x6 2L size amp 5x7 postcard other 25 Borderless print pages total postcard via ASF postcard via U turn cassette other via ASF other via U turn cassette 26 Number of CD Rs printed 27 CD R print position adjustment 28 CD R sensor correction value 29 Print head temperature chip 0 for G R PM BK PC chip 1 for C M Y 30 Inside temperature 31 Line inspection information HDEEPROM 32 Version 33 Serial number 34 Lot number 35 Print head ID 36 Ink ejection level BK PM PC M C Y G R To the top Part 1 3 REPAIR 3 4 gt aw NV E 4 PRINTER TRANSPORTATION This section describes the procedures for transporting the printer for returning after repair etc 1 In the service mode press the Power button to finish the mode and confirm that the paper lifting plate of the sheet feeder unit is raised 2 Keep the print head and ink tanks installed in the carriage See Caution 1 below 3 Turn off the printer to securely lock
13. ng the 68 print head cleaning for the detected color s is conducted 69 M anual cleaning 1 Via the operation panel All at the same time only 0 79 G R PM BK PC 67 All at the same time Viathe printer driver 0 59 C M Y M anual cleaning 2 Viathe printer driver 0 94 G R PM BK PC 68 Each color 0 78 C M Y 69 D eep cleaning V ia the printer driver 1 87 G R PM BK PC 03 All at the same time E ach color 1 37 C M Y If the print head has not been capped before power on All at the same time 1 87 G R PM BK PC 1 37 C M Y CC 3 1 After the print head moves to the ink tank replacement position at low ink detection when the raw ink amount changes from low to high the applicable ink tank is considered to have been replaced when the raw ink amount changes from high to low or the raw ink amount stays unchanged high or low itis considered that ink tanks are not replaced To the top Part 2 2 CLEANING MODE AND AMOUNT OF INK PURGED gt 2 4 FAQ Problems Specific to the iP8500 and Corrective Actions m Possible call or Function Phenomenon Condition Cause Corrective action complaint M argin approx 0 3mm E O Print results Skewed paper feeding Printing on the Print results platen Variation in the top of form accuracy Print results Skewed paper feeding Print results Margin Soiling on the ba
14. om is unlikely to be recognized by the user and no practical issues are assumed To the top Part 2 4 gt
15. op to approx 3mm MPGP preventing the dot etc gray change the image down or at the placement accuracy C Print results d color in gray using the trailing edge from Grayscale printing resulting in uneven Mr the bottom up t or ireak application then print it 8117 Paper is curled p 9 i i in colors specialty paper in 1 a at the Straighten the paper grayscale printing Uneven printing at Only when both the following Incorrect bidirectional Perform print head Color hue differs or the trailing edge conditions are met positioning of the print alignment printing is uneven in from the bottom end Erste Pacer Pine Double head Inaccuracy in ink gt _ 2 the bottom area to approx 20mm up Sided PP 101D head alignment railing edge Printing in dark flat color If the problem is not solved by automatic print head alignment perform manual print head alignment 1 Change the paper in each Bottom plate cleaning The cleaning can end when paper does not get any soiling 2 Locations to clean in servicing when soiling on paper in automatic duplex printing persists SHEET FEED UNIT e Occurrence level A Thesymptom is likely to occur frequently Caution required B The symptom may occur under certain conditions but likeliness is assumed very low in practical usage C The sympt
16. orbers The standard amount for waste ink absorber replacement is given in the table below W aste ink amount Bottom case unit or ink absorber replacement L ess than 796 Not required 1 Check the waste ink amount by service test print or EEPROM information print See 3 3 A djustment Settings 6 Service mode for details 5 User mode Function Procedures Remarks Print head manual cleaning Cleaning both black and color See Standalone printer operation below Cleaning black or color separately or both black and color Perform from the printer driver s M aintenance tab Print head deep cleaning Cleaning black or color separately or both black and color Perform from the printer driver s M aintenance tab Paper feed roller cleaning See Standalone printer operation below Nozzle check pattern printing See Standalone printer operation below Also available from the printer driver s M aintenance tab Print head alignment See Standalone printer operation below In Custom Settings of the printer driver s M aintenance tab manual print head alignment by selecting the optimum values as with the conventional models can be performed Bottom plate cleaning Perform from the printer driver s M aintenance tab Cleaning of the platen ribs when the back side of paper gets smeared CD R print position adjustment Perform from the application software Po Ink tank replacement Open the access cover When the carriag
17. ormed to the size slightly larger than the paper size and ink off the paper is absorbed by the platen s ink absorber A bsorbed ink may attach to the platen rib s after several dozen sheets are printed causing soiling at the leading edge of paper or on the back side of paper On the rib s inside the sheet feed unit used for duplex printing ink mist may accumulate smearing paper Scratches on the PF return lever due to paper feeding from the cassette and duplex printing path n the printer driver increase the amount of extension Change the paper feeding method from the cassette to the auto sheet feeder f paper is curled straighten it Try printing on the other side of paper Set the top margin to 4mm or more n the printer driver increase the amount of extension Change the paper feeding method from the cassette to the auto sheet feeder 1 Perform Bottom plate cleaning from the printer driver up to 3 times 1 2 If soiling on the paper still remains after 3 times of Bottom plate cleaning wipe the platen rib s and their surroundings with a cotton swab Temporary operational solution Cancel automatic duplex printing and manually print each side of paper Cleaning by user 1 Perform Bottom plate cleaning from the printer driver up to 3 times 1 2 If soiling on the paper still remains after 3 times of Bottom plate cleaning wi
18. pe the platen rib s and their surroundings with a cotton swab If the phenomenon persists after conducting 1 and 2 servicing is required Service Wipe any soiling or dirt off from the sheet feed unit and the bottom case unit ribs 2 Change the paper feeding method from the cassette to the auto sheet feeder f automatic duplex printing is performed cancel it and by setting only a single sheet of paper in the auto sheet feeder manually print M margin appears on printouts Paper feeds at an angle Paper feeds at an angle Printing is performed on the platen The back side of paper gets smeared Print start position varies M margin appears on printouts Paper feeds at an angle Paper gets smeared The back side of paper gets smeared Paper gets smeared The back side of paper gets smeared Even after Bottom plate cleaning was performed and the platen ribs were cleaned with cotton Swab paper gets smeared Paper is scratched Marks appear on printed paper each side of paper Streaks or uneven Only when all the following If paper is curled the Cancel grayscale printing Lines or uneven printing at the conditions are met leading or trailing edge and print in colors printing at the top or leading edge from Specialty paper PR SP 56 contacts the ink absorber To print color image in bottom of paper t
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