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HP LaserJet 8150 Printer Repair Manual

1. Ref Description 8100 Part No 8150 Part No QTY 1 Display Control Panel RG5 4384 000CN 1 la Overlay Control Panel English C4214 40029 1 la Overlay Control Panel French C4214 40030 1 la Overlay Control Panel Italian C4214 40031 1 la Overlay Control Panel Portuguese C4214 40032 1 la Overlay Control Panel German C4214 40041 1 la Overlay Control Panel Spanish C4214 40042 1 2 Tray Output Face down RB1 6490 000CN 1 3 Spring Torsion RB1 6509 000CN 1 4 Spring Compression RB1 6493 000CN 1 5 Label Operation RS5 8676 000CN 1 6 Hinge Plate RB2 3641 000CN 1 7 Screw M4 x 10 XA9 0870 000CN 8 Tray Face up RB1 6491 000CN 1 9 Delivery Cover Left Side F U RB2 3558 000CN 1 10 Hinge Stopper RF5 2701 000CN 2 11 Cover Left Lower RB1 6480 000CN 1 12 Screw M4 x 8 XA9 0605 000CN 13 Cover Switch RB1 6492 000CN 1 14 Front Cover Duplex Jam Removal RB2 3626 000CN 1 15 Front Cover RG5 4362 000CN 1 16 Right Cover Assembly RG5 1915 000CN 1 17 Open Close Stopper RB1 6484 000CN 1 18 Right Lower Cover Rear Plastic on Metal RB2 3642 000CN 1 19 Screw M3 x 8 XA9 0872 000CN 20 Cover Rear RF5 1402 000CN 1 21 Electrical Cover Rear by Formatter RB1 6489 000CN 1 22 Diverter Assembly RG5 4325 000CN 1 22a n s Gear 20T RA9 1127 000CN 1 22b Diverter Drive Assembly RF9 1249 000CN 1 23 Top Cover Assembly RG5 4360 000CN 1 24 Tray Lock Plastic Clip RB2 3636 000CN 1 C4265 90907 Printer Parts and
2. can fit in its available memory You might have tried to transfer too many macros soft fonts or complex graphics Control Panel Event Description Recommended Action Message Log Error Message 13 3 XX Paper delay jam Paper did not reach 1 Remove the toner cartridge PS1 at the registration area lift the green handle and verify LAL be the sensor flag operation alternates with 2 Make sure that the sensor is THEM OF EM GNE not broken 3 Replace the registration assembly if necessary See Registration Assembly on page 325 for instructions 13 5 XX Fuser output paper late jam Paper Remove the toner cartridge and never reached PS1403 at the fusing check the path between the assembly registration and fusing assemblies PS1403 on the sensor PCA may be faulty 13 6 XX PS1402 did not sense the paper 1 Perform the paper path test to Fuser output paper stopped jam verify all inout and output Paper never exited the fusing 2 Check the fuser flag at the assembly sensor board area 3 Check the fuser access door 4 Make sure that the flag is not broken PS1403 on the sensor PCA or the delivery exit spring gears may be faulty 13 9 XX Face down bin paper late jam Paper did not arrive at PS1402 CET when expected Inspect the path between the fuser and delivery assemblies Check the diverter assembly 13 20 XX The engine could not eject a page in Remove the jam from the the printer The front panel mess
3. 2 Fusing Rollers are dirty Toner build up can cause the print ona page to smear 3 The Static Eliminator Strip is dirty or is not grounded allowing a static charge to remain on the page Recommended Action Inspect the Fusing Assembly for toner build up or scratches on the fuser rollers Replace the Fusing Assembly if damaged See Fusing Assembly on page 306 for instructions Clean using compressed air Be careful not to spray the Transfer Roller See the Repetitive Image Defect Ruler figure 7 21 on page 677 Recommended Action Try a different paper lot or other media see HP LaserJet Printer Family Print Media Guide Remove and inspect the Fusing Assembly for excessive toner build up Clean the Anti Static Brush using compressed air Image Quality 667 MaBbCc AaQBboCc AQBbCc AaBbCc AaBbCc Table 7 23 Toner Smear continued Possible Cause 4 Fusing Assembly is defective The print will smear if the Fusing Assembly is not heated sufficiently to bond the toner image to the paper 5 DC Controller is defective The DC Controller regulates fusing roller temperature Table 7 24 Background Scatter Possible Cause Random Background Scatter 1 Paper does not meet specifications The moisture content conductivity or surface finish may not work correctly with the electrophotographic process 2 Inside of printer is dirty toner may have leaked out of the toner cartridge
4. 501 Pad Assembly Frame PA03002 C236FJ 1 21 501 ADF Paper Empty Sensor Arm PA03002 C235FJ 1 22 501 Pad Plate PA03002 C239FJ 1 23 501 Pad Spring PA03002 C237FJ 1 24 501 Separation Pad Assembly PA03002 C122FJ 1 25 501 Sensor Unit Assembly PA03002 C110FJ 1 26 501 Top of Form Sensor Arm PA03002 C234FJ 1 26A 501 ADF Cable PA03002 C228FJ 1 26B 501 Paper Anti Static Assembly PA03002 C246FJ 1 27 501 Pick Roller Cover PA03002 C112FJ 1 30 501 ADF Lift Spring Rear PA03002 C248FJ 1 32 501 ADF Lift Spring Front PA03002 C247FJ 1 33 501 Idle Roller Leaf Spring PA03002 C249FJ 1 34 501 Pick Roller Assembly PA03002 C120FJ 1 35 C4265 90907 HP Digital Copier Parts and Diagrams 785 Table 8 22 ADF Unit continued 8150 Part No Ref Description 8100 Part No if different QTY 501 Brass Bushing for Pick Roller PA03002 C269FJ 4 36 501 Pick Roller Clutch Gear PA03002 C250FJ 1 37 501 Thumb Screws paper guide screws for Pick PA03002 C123FJ 2 38 Roller Cover 786 Chapter 8 Parts and Diagrams 8 Parts and Diagrams C4265 90907 Figure 8 24 Optical Unit Table 8 23 Optical Unit 8150 Part No Ref Description 8100 Part No if different QTY 501 ADF Unit PA03002 C108FJ 1 601 Optical Unit PA03002 C117FuJ 1 601 1 Upper Lamp back side PA03002 C115FJ 1 601 2 ADF Lamp PCA PA03002 C252FJ 1 C4265 9
5. TRAY 3 PAPER OUT SENSE signal LDECKS TRAY 2 PAPER LEVEL SENSE signal 1 UPVS1 TRAY 2 PAPER LEVEL SENSE signal 2 UPVS2 TRAY 2 SENSE signal UDECKC 3 TRAY 2 PAPER OUT SENSE signal UDECKS REGISTRATION PAPER SENSE signal REGS TRAY 1 PAPER SENSE signal MPTPS LIFTING PLATE SENSE signal MPTLS PICK UP UNIT PAPER SENSE signal FEEDS TOP LEFT DOOR OPEN signal UDOORS Printer Sensors and Switches C4265 90907 gt Multi purpose Tray PCA SFO SJ PS1202 7 PS1205 X7 PS1206 Sr QQ PS51201 PS1203 PS1204 PS1 Registration paper sensor PS2 Pick up unit paper sensor PS1201 Tray 3 present sensor PS1202 Tray 2 present sensor PS1203 Tray 3 paper level sensor 1 PS1204 Tray 3 paper level sensor 2 PS1205 Tray 2 paper level sensor 1 PS1206 Tray 2 paper level sensor 2 PS1207 Tray 3 paper out sensor PS1208 Tray 2 paper out sensor PS1301 Tray 1 paper present sensor PS1302 Lifting plate position sensor PS1401 Face down tray paper full sensor PS1402 Face down tray delivery sensor PS1403 Fixing unit delivery sensor SW1601 Paper size sensing switch SW1602 Paper size sensing switch SW1603 Paper size sensing switch SW1604 Paper size sensing switch SW1401 Doors open switch ULS Diagrams 703 DC Controller PCA 5 o Ps am Face down ow e delivery roller oF ur _ 2 iE j Flapper l a ae RY va Upper i l QV rie l ets i
6. WV Table 8 1 Printer and Paper Handling Components BS Di Ly Yj 29 an HP LaserJet 8150 MFP Paper Handling Components 8100 Part 8150 Part Exchange Exchange No Ref Description Product Number Number if different QTY 01 Formatter Assembly C4107 67901 C4265 67901 01A Formatter Assembly Exchange C4107 69001 ex C4265 69001 not shown Firmware ROM C4214 60005 C8530 67901 not shown 8 MB Memory SDRAM DIMM C4141 67901 C7842 67901 not shown 16 MB Memory SDRAM DIMM C7843 67901 C7843 67901 not shown 32 MB Memory SDRAM DIMM C4143 67901 C7845 67901 not shown 64 MB Memory SDRAM DIMM C7846 67901 C7846 67901 05 Toner Cartridge C4182X 06 Envelope Feeder C3765B C3765 60501 1 742 Chapter 8 Parts and Diagrams C4265 90907 Table 8 1 Printer and Paper Handling Components continued 8100 Part 8150 Part Exchange Exchange No Ref Description Product Number Number if different QTY 07 2000 sheet Input Tray Tray 4 C4781A R95 3002 000CN 1 not shown 2 x 500 sheet Input Tray Tray 4 5 C4780A R95 3003 000CN 08 Tray 2 R98 1005 000CN 1 09 Tray 3 R98 1004 000CN 1 not shown Paper Size Guide Trays 2 and 3 RF5 1484 000CN 1 not shown Paper Size Guide Label Trays 2 and 3 RS5 8605 000CN 1 10 Duplexer C4782A C4782 60501 1 C4782 69501 ex 12 8 bin Mailbo
7. 109 Front Panel 9000288TF 1 not Front Panel Frame Ground Plate PA03002 C272FJ 1 shown not Front Panel Cable Clamp PA03002 C273FJ 1 shown 778 Chapter 8 Parts and Diagrams 8 Parts and Diagrams C4265 90907 Figure 8 20 Flatbed Table 8 19 Flatbed 8150 Part No Ref Description 8100 Part No if different QTY 202 Carrier Rail PA03002 C205FJ 1 203 FB Motor Unit w belt PA03002 C116FJ 1 205 Carrier Tension Pulley Collar PA03002 C214FJ 1 206 Carrier Tension Pulley Spring PA03002 C212FJ 1 207 Carrier Tension Pulley Shaft PA03002 C211FJ 1 208 Carrier Belt Tension Pulley PA03002 C210FJ 1 209 Carrier Tension Pulley Spacer PA03002 C213FJ 2 210 Idle Roller Coil Spring PA03002 C209FJ 1 211 Carrier Unit Protector PA03002 C216FJ 1 212 Rubber Foot PA03002 C218FJ 4 213 Carrier Ribbon Cable Protector PA03002 C217FJ 1 214 Control PCA Protector PA03002 C215FJ 1 C4265 90907 HP Digital Copier Parts and Diagrams 779 Table 8 19 Flatbed continued 8150 Part No Ref Description 8100 Part No if different QTY 215 Junction PCA Cover PA03002 C267FJ 1 216 Junction PCA PA03002 C103FJ 1 217 Carrier Ribbon Cable Ferrite Bead PA03002 C262FJ 1 218 Front Panel Cable PA03002 C125FJ 1 219 Front Panel Cable Cover PA03002 C270FJ 1 220 Carrier Flex Cable PA03002 C204FJ 1 221 Home Position Sensor PA03002 C207FJ 1 222 Carri
8. Check for broken paper bins blind cover or Scan Bar 7 Replace the flat ribbon cable that connects to the delivery head assembly to the controller PCA 8 Replace the delivery head motor M1 9 Replace the MBM controller PCA 10 Replace the delivery head assembly Communication problem Wrong 1 Make sure that all the C link Page Request cables are properly installed and the connectors of this cables are tight enough 2 Move the 8 bin Mailbox away from the Engine and resend the job 3 Replace the C link cables 4 Perform a Power Cycle 5 If the error condition persists replace the Formatter board Flipper Motor Malfunction 1 Check for jammed paper in the Flipper Assembly area 2 Replace Flipper assembly 3 Replace the MBM controller PCA 66 12 09 External Memory Error Replace the MBM Controller or PCA 66 22 09 638 Chapter 7 Troubleshooting C4265 90907 Table 7 10 8 bin Mailbox Error Messages continued Control Panel Event Description Recommended Action Message Log Error Message MBM C link is not responding 1 Check for proper installation of the C link cables 2 Replace the C link cables 3 Replace the 8 bin Mailbox controller PCA Note For information on the 3 000 sheet Stapler Stacker see HP 3 000 sheet Stapler Stacker Service Manual Supplement for Paper Handling Accessories C4788 90904 C4265 90907 Printer and Paper Handling Devices Messages 639 Finis
9. Control Panel Message Event Log Page Meaning 13 11 1B A paper jam occurred in the first C link device configured It is an input device 2000 sheet Input Tray or 2 x 500 sheet Input Tray with an error code 1B This is normally a timeout at an entry or exit sensor mm Go CHITE DELCE 66 22 09 A hardware malfunction occurred in the ETE ie second C link device configured It is an ee output device Mailbox with an error code 09 This is an external memory error Note Be sure to print a configuration page to properly identify the input or output device configured Notice that the error format only identifies the C link device number and the device type it does not identify which input or output device is used in the system C4265 90907 Printer and Paper Handling Devices Messages 605 Error Format for Paper Handling ERROR DEVICE CODE TYPE i on ERROR 13 xy ZZ DEVICE CODE i TYPE A DEVICE JA NUMBER 65 xy ZZ ERROR CONDITION DEVICE CODE TYPE DEVICE OPERATING NUMBER pe ae ERROR 66 xy ZZ DEVICE HARDWARE NUMBER MALFUNCTION Figure 7 13 Error Format for Paper Handling 606 Chapter 7 Troubleshooting C4265 90907 C4265 90907 Printer Message Tables Printer messages are grouped according to the device generating the error Within the groupings listed below the alphabetic error messages are listed first followed by the numeric messages e Engine Error Messages page 608 e Duplexer Error Messages page 643
10. Image Quality 673 MANA D KI No WY Anan L ANA LA AI he AQGBboCc AN NDWACAN MNA IIS I OCC OCC OCC OCC OCC Table 7 31 White Stripes Parallel to Path Possible Cause 1 Toner cartridge is nearly empty This can cause uneven toner distribution 2 Toner cartridge has been exposed to too much light 3 Foreign objects in beam path Any foreign objects will block the light from developing an image on the Photosensitive drum Table 7 32 Partial Blank Page Possible Cause 1 Page is too complex The printer cannot create the image fast enough to keep pace with the print engine 2 Not enough memory The page is too complex for standard printer memory 3 Printing on legal size paper from Tray 4 when software is specifying letter size this will also cause paper jams 674 Chapter 7 Troubleshooting Recommended Action Remove the toner cartridge and shake it gently The cartridge will soon require replacement Store the toner cartridge in a darkened environment for several days This may restore the photosensitive potential Remove the toner cartridge and check for damage Replace the toner cartridge if it is damaged Remove the printer cover and inspect the path from the Laser Scanner to the toner cartridge drum looking for foreign objects in the beam path Recommended Action Set Page Protect to on or auto Simplify print job Add printer memory See Memory and Pe
11. Perform a sensor test to make sure that the Entry Sensor ES is working properly 4 If the problem persists replace the 7 bin Tabletop Mailbox controller PCA 5 Replace the sensors PCA C4265 90907 Printer and Paper Handling Devices Messages 629 Table 7 9 7 bin Tabletop Mailbox Error Messages continued Control Panel Event Description Message Log Error Message 13 1212o0r 13 22 12 Page did not reach the Paper Path Sensor 1 PPS1 on time continued 13 12150r 13 22 15 Page did not reach the Paper Path Sensor 2 PPS2 on time 13 1217or 13 22 17 Page did not reach the Face up Delivery Sensor FUDS on time 13 12 21 or 13 22 21 Page stays at Entry Sensor ES 630 Chapter 7 Troubleshooting Recommended Action 1 Open the Paper Path Cover and remove any jammed paper 2 Make sure that the Paper Path Sensor 1 PPS1 moves freely 3 Perform a sensor test to make sure that the Paper Path Sensor 1 PPS1 is working properly 4 Replace the sensors PCA 5 If the problem persists replace the 7 bin Tabletop Mailbox controller PCA 1 Open the Paper Path Cover and remove any jammed paper 2 Make sure that the Paper Path Sensor 2 PPS2 moves freely 3 Perform a sensor test to make sure that the Paper Path Sensor 2 PPS2 is working properly 4 Replace the sensors PCA 5 If the problem persists replace the 7 bin Tabletop Mailbox controller PCA 1 Open the Top C
12. prints and scans Average eee of toner coverage cartridges that have been in the printer Figure 7 20 Sample Usage Page 658 Chapter 7 Troubleshooting C4265 90907 Verify Installed Options In the Installed Personalities and Options section on the configuration page look for options such as hard disk information and DIMM types RAM or ROM and sizes Verify that the options installed in the printer are reflected in the configuration page If an installed device is not shown on the configuration page see table 7 16 on page 660 for recommended actions The Paper Tray and Options section of the configuration page identifies two types of paper handling devices that communicate or interact with the printer e Engine DC controller driven devices e Duplexer e Envelope Feeder e Communication Link Devices C link protocol e Input devices 2000 sheet Input Tray 2 x 500 sheet Input Tray e Output devices 8 bin Mailbox 5 bin Mailbox with Stapler includes a finisher 7 bin Tabletop Mailbox 3 000 sheet Stapler Stacker While the engine DC controller driven devices draw power 24V DC and control signals from the engine the C link devices have their own power supply and controller board The information from the Paper Handling Controller is carried by the C link cables that connect the controller board of all the C link protocol supported devices The C link protocol supports up to 5 devices connected to the paper handling c
13. 000CN table 8 7 on page 755 Block Shaft Holding Rear table 8 7 on page 755 Bottom Bin Tray table 8 13 on page 766 Brushes table 8 17 on page 775 Bushing table 8 13 on page 766 C link Cable 61 cm engine to input device C3763 60502 table 8 1 on page 742 table 8 11 on page 761 C link Cable 80 cm C4783 70000 table 8 13 on page 766 C link Cable 97 cm C3766 60512 table 8 17 on page 775 C link Cable Assembly 97 cm 8 bin Mailbox to table 8 1 on page 742 Stapler table 8 15 on page 771 Cable Fan 3 table 8 6 on page 753 Cable Fuser 1 table 8 6 on page 753 Cable Fuser 2 table 8 6 on page 753 Cable Paper Pickup table 8 7 on page 755 Cable Registration table 8 6 on page 753 Cable Scanner Motor table 8 5 on page 751 Cable Sensor table 8 7 on page 755 Cable Tray Sensor table 8 4 on page 749 Cables table 8 16 on page 773 Caster XZ9 0442 000CN table 8 10 on page 759 table 8 12 on page 763 Clutch Cover RB2 3631 000CN table 8 3 on page 747 Clutch cover for 2 x 500 sheet input tray RB2 3690 000CN table 8 12 on page 763 Clutch cover for 2000 sheet input tray RB2 2509 000CN table 8 11 on page 761 Clutch Paper Feed RH7 5188 000CN table 8 7 on page 755 792 Chapter 8 Parts and Diagrams C4265 90907 Table 8 29 Alphabetical Parts List Printer and Paper handling Devices Description Part Number Table No and Page Compression Spring Front RS6 2072 000CN table 8 7 on page 755 Compression Spring Rear RS6 2073 000CN table
14. 7 Troubleshooting C4265 90907 C4265 90907 Will not feed from Tray x when printing from application paper path test works fine Verify the correct paper size 1 Tray 1 From Control Panel Paper Handling Menu 2 Tray 2 3 4 or 5 Remove and reseat the paper fences in the correct position in the failing tray Excessive Image Skew 1 Remove and reseat the paper fences front fence in paper trays 2 Image Skew Specifications e 1mm over 260 mm length e First line to leading edge 5 0 2 5 mm e Text Stretching 1 simplex 1 5 duplex Envelope e Skew 6 0 over 260 mm length e First line on envelopes to leading edge left margin 15 4 5 mm Loses Page Counts Serial Number Print the Event Log and look for a 68 error with a page count of zero Using the Event Log take the page count shown at the top of the page and add the page count from any all errors preceding any 68 errors Use this number and enter it into the Control Panel from service Mode Will not print from 2000 sheet Input Tray or 2 x 500 sheet Input Tray 1 Print the Configuration Page Make sure that the Paper Handling Controller and 2000 sheet or 2 x 500 sheet Input Tray are listed in the Paper Handling Options section 2 Verify that power is supplied the to the 2000 sheet or 2 x 500 sheet Input Tray 3 Runa paper path test from Tray 4 or 5 If the test is successful the paper size detection switches may have failed or an incorrect size is specified in t
15. 8 6 on page 753 Fan FM4 Delivery Assembly table 8 7 on page 755 C4265 90907 Alphabetical Parts List Printer and Paper handling Devices 793 Table 8 29 Alphabetical Parts List Printer and Paper handling Devices Description Fan FM5 Feed and Separation Rollers Feeder Assembly Feet Adjustable Tip Flag Sensor Flipper Assembly Foot Formatter Assembly Formatter Assembly Exchange Front Cover 8 bin Mailbox Front Cover 7 bin Tabletop Mailbox Front Cover engine Front Cover Duplex Jam Removal Front Cover with LED window Front Door Cover Storage Tray Front LED PCA Front LED PCA with holder and cable Front Top Cover Full Bin and Interlock sensor PCA Fuser Lock Lever Left Fuser Lock Lever Right Fusing Assembly 110V Fusing Assembly 220V Fusing Assembly 110V ex Fusing Assembly 220V ex Gear 20T Guide Front Guide Rail Guide Rear Guide Slide Guides Interface 794 Chapter 8 Parts and Diagrams table 8 7 on page 755 table 8 10 on page 759 table 8 12 on page 763 table 8 3 on page 747 Ttable 8 7 on page 755 table 8 12 on page 763 table 8 13 on page 766 table 8 15 on page 771 table 8 4 on page 749 table 8 1 on page 742 C4107 69001 ex table 8 1 on page 742 table 8 14 on page 769 table 8 13 on page 766 table 8 2 on page 745 table 8 2 on page 745 table 8 10 on page 759 table 8 12 on page 763 table 8 12 on page 763 table 8 11 on page 761 table 8 12 on page 763 table 8 13 on pa
16. B Try a copy from the flatbed or try different paper C Perform cleaning and maintenance procedures if needed D Perform an ADF test in service mode or an offline test E If the ADF moves paper correctly go to Step 5 Image Quality Does the print quality meet customer requirements 6 A Does the Copy Module output show problems similar to the samples in the image quality tables in this chapter B Isolate the problem to the ADF or flatbed or both Perform cleaning and maintenance procedures if needed Figure 7 6 Copy Module Troubleshooting Process 2 of 2 4 Information Pages page 725 6 Image Quality page 727 5 Paper Path page 726 C4265 90907 Troubleshooting Process 581 Troubleshooting the Print System Note Note Preliminary Operating Checks Prior to troubleshooting a specific printer problem you should ensure that e The printer is being maintained on a regular basis as described in Chapter 4 e The customer is using acceptable paper as specified in the HP LaserJet Printer Family Print Media Guide e The printer is positioned on a solid level surface e The line voltage does not vary more than 10 from the nominal rated value as specified on the Power Rating Label e The operating environment for the printer and paper is within the temperature and humidity specifications listed in Chapter 1 of this manual e The printer is never exposed to am
17. C4265 90907 DC controller PCB P5VB1 REGS L when the sensor detects paper P5VB1 FEEDS L when the sensor detects paper RDCORS H when the pick up unit door is open LDECKC H when the sensor detects the lower cassette UDECKC H when the sensor detects the upper cassette LPVS2 These sensors detect the amount of paper remaining in the lower cassette LPVS1 UPVS2 These sensors detect the amount of paper remaining in the Upper cassette UPVS1 LDECKS L when there is paper in the lower cassette UDECKS L when there is paper in the upper cassette IMPTPS L when there is paper on the multi purpose tray MPTLS H when the lifting plate has risen P5VB1 DC Controller Inputs and Outputs 1 of 5 Diagrams 705 DC controller PCB Switch sensor PCB re yo F Pee PS1401 i ace tray paper full yuk J1401 10 J205 7 1 EDFULS H when the face down tray is sensor fully loaded with paper PS1402 Face down i 12 9 tray delivery VLE FDOUTS H when the sensor detects paper sensor PS1403 l sat 8 FPOUTS H when the sensor detects paper 24VB Cet Rt i i i 1 l Fixing unit delivery sensor l j i I I 1 I I I I I Door switch H when either the upper or delivery cover is open High voltage power EP be cartridge supply PCB ced i OANT o T8705 tAd wate TONSNS Detects no cartridge installed and I i toner out e e a a Cassette p
18. C4265 90907 Table 7 10 8 bin Mailbox Error Messages continued Control Panel Event Description Recommended Action Message Log Error Message Elevator Problem Home not Found 1 Check that the blind cover or scan bar is installed properly 2 Check for jammed paper in the delivery head assembly 3 Check for free movement of the delivery head assembly 4 Check that all paper bins are seated correctly 5 Check that paper bins or the blind cover are not broken 6 Replace the delivery head motor 7 Replace the MBM controller PCA 8 Replace the delivery head assembly Elevator Problem Scanning bins 1 Check that the blind cover or Error scan bar is installed properly 2 Check for jammed paper in the delivery head assembly 3 Check for free movement of the delivery head assembly 4 Check that all paper bins are seated correctly 5 Check that there is no paper bin or blind cover broken 6 If the error message persists replace the delivery head motor M1 the MBM controller PCA or the Delivery Head Assembly Slider Jam in the head assembly 1 Perform a paper path test 2 Check for damaged sensor PSExit 1 or PSExit 2 in the delivery head assembly 3 Check fingers in the head assembly they must be over the ejector rollers 4 Replace the Head Assembly C4265 90907 Printer and Paper Handling Devices Messages 635 Table 7 10 8 bin Mailbox Error Messages continued Cont
19. Off Solid Red Off as an indication that the power on test was successful 5 Ifa problem exists an error code will be shown in the Service LEDs See table 3 3 for an interpretation of the LEDs 8 bin Mailbox Paper Path Test 1 If the power on test is successful then manually feed paper through the input paper guide in the horizontal position 2 The paper will pass across the flipper assembly and move down to the bottom bin by the double belt system through the head assembly 3 If after feeding several pages the paper path test is successful then reattach the 8 bin Mailbox to the printer 4 Ifa problem exists an error code will be shown in the Service LEDs See table 7 41 for an interpretation of the LEDs Note Be sure to reset the power supply switch to the normal operation when you finish the diagnostics otherwise the unit will not work properly 696 Chapter 7 Troubleshooting C4265 90907 8 bin Mailbox LEDs Status Interpretation Table 7 41 8 bin Mailbox LED Status Interpretation Recommended Message Description Number Action solid green solid red solid amber blinking red blinking amber MBM Ready No action required The 8 bin Mailbox was successfully connected and initialized by the printer PowerSave Mode No action required The 8 bin Mailbox is in PowerSave mode Self test Mode Run the power on test The 8 bin Mailbox is in test mode Run the paper path test MBM Unlatched from the P
20. RG5 1874 000CN on page 754 for detail C4265 90907 Printer Parts and Diagrams 747 Figure 8 4 Printer Internal Components 2 of 4 748 Chapter 8 Parts and Diagrams C4265 90907 Table 8 4 Printer Internal Components 2 of 4 8150 Part No Ref Description 8100 Part No if different QTY eer O e 1 1 1 4 ROD Rail RB1 6778 000CN Guide Rail RB1 6776 000CN Stopper Rail Tray RB1 6777 000CN Stopper Rail Tray RB1 6783 000CN Cable Tray Sensor Cassette Size RG5 1920 000CN Cover Upper Right RB1 6464 000CN ee a oe J 7 Spring Tension RS5 2499 000CN a a a La C4265 90907 Printer Parts and Diagrams 749 Printer Internal Components 3 of 4 Figure 8 5 C4265 90907 750 Chapter 8 Parts and Diagrams Table 8 5 Printer internal Components 3 of 4 8150 Part No Ref Description 8100 Part No if different QTY ome Seamernior e e e Assembly Laser Scanner exchange C4214 69003 ex S e a T e Shutter White not shown RB1 6473 000CN a 2 7 High Voltage Power Supply RG5 4306 000CN a Fan FM2 Laser Scanner RH7 1266 000CN a C4265 90907 Printer Parts and Diagrams 751 Printer Internal Components 4 of 4 Figure 8 6 C4265 90907 752 Chapter 8 Parts and Diagrams Table 8 6 Printer Internal Components 4 of 4 8150 Part No Ref Description 8100 Part No if different QTY Guides Interface RB1 6771 O00CN Shield Formatter RF5 2678 000CN Gui
21. This group is called the Service LEDs and they show additional technical information to decode the 8 bin Mailbox status 8 bin Mailbox LEDs Description 8 bin Mailbox Standalone Diagnostic Test Each time you run the stand alone diagnostic test proceed as follows 1 Turn off the printer and pull the 8 bin Mailbox away from the printer 694 Chapter 7 Troubleshooting C4265 90907 2 With the 8 bin Mailbox unplugged configure the power supply switch to the test mode by sliding the power supply switch up with a small flat blade screwdriver Figure 7 24 callout 1 Figure 7 24 8 bin Mailbox Power Supply Test Mode Switch 1 Plug in the power cord The User LED should be solid green and the Service LEDs should be Off Solid Red Off to indicate the test mode has been entered Note Be sure to reset the power supply switch to the normal operation when you finish the diagnostics otherwise the unit will not work properly Power on Test 1 Push the 8 bin Mailbox interlock switch and keep it pressed A sequence of tests will begin to test the device 2 The head assembly will move up and down twice scanning that all unit bins are properly installed and that all unit motors have started 3 Atthe end of the power on test the flipper motor remains on and waits for paper to be fed C4265 90907 Self Diagnostics on Paper handling Devices 695 4 The User LED remains solid green and the service LEDs remain
22. Transfer Roller Assembly on page 337 for instructions Adjust the print density to a higher setting Background Scatter at Leading Edge Only Leading Edge Halo 1 Toner buildup in the Fuser Inlet Guide Table 7 25 Repetitive Defects Possible Cause 1 Toner cartridge is damaged If the defect repeats at any of the following intervals and in the direction of paper movement it is associated with a component inside the toner cartridge See figure 7 21 on page 677 2 Transfer Roller has toner on it If defects occur on the back of the page at intervals of 54mm 2 3 inches the Transfer Roller may be dirty This problem sometimes corrects itself after a few pages Clean Fuser Inlet Guide See Cleaning the Printer and Paper Handling Accessories on page 158 for instructions Recommended Action Inspect the drum for scratches or damage Replace the toner cartridge Use the Repetitive Defect Ruler figure 7 21 on page 677 Clean the Transfer Roller using a dry lint free cloth DO NOT touch the Transfer Roller with your fingers If the problem persists replace the Transfer Roller Assembly See Transfer Roller Assembly on page 337 for instructions Image Quality 669 AaABboCc AQaBboCc AaBbCc AaQBbCc ACBOC amp AQBbCc AQBbCc AaBboCc AaBbCc AaBboCc Table 7 25 Repetitive Defects continued Possible Cause 3 Rollers are dirty Any dirty roller in the paper path may result ina repetitive pr
23. Try reprinting the job Try a different paper lot see HP LaserJet Printer Family Print Media Guide Replace the DC Controller See PCA DC Controller on page 315 for instructions Replace the High Voltage Power Supply PCA See High Voltage Power Supply HVPS on page 323 for instructions Replace the Transfer Roller See Transfer Roller Assembly on page 337 for instructions Table 7 22 Black Lines parallel or perpendicular to path Possible Cause 1 Toner cartridge is not seated properly 2 Toner cartridge is damaged 666 Chapter 7 Troubleshooting Recommended Action Remove the cartridge and reinsert it Inspect the toner cartridge for a scratched or streaked photosensitive drum Clean the printer see Cleaning the Printer and Paper Handling Accessories on page 158 and replace the cartridge C4265 90907 MaBbCc AaBboCc AaBboCc AaBbCc AaQBbCc C4265 90907 Table 7 22 Black Lines parallel or perpendicular to path Possible Cause 3 Fusing Assembly is contaminated or damaged 4 Static Eliminator Strip teeth are contaminated or defective 5 Repetitive defect If the lines are repeated at a consistent interval down the page this is a repetitive defect Table 7 23 Toner Smear Possible Cause 1 Paper does not meet specifications The moisture content conductivity or surface finish of the media being printed may not work correctly with the electrophotographic process
24. at high speed L to Tana FAN3D i rotate at low speed z ERS we i 3 FAN3S L when the exhaust fan runs normally os H to rotate at high speed L to FAN4D rotate at low speed FAN4S L when the suction fan runs Fixing unit fan gt gt normally Z H to rotate at high speed L to FANS5D rotate at low speed Multi purpose lt IFAN5S L when the exhaust fan runs tray fan 3 1 3 normally 24VA clutch a et a REGCLD L to run the registration roller Pick up PCB cern J1202 1 5 1201 20 J219 2 ear Paper pick up FEDAND Pick up motor rotation control motor FEDBD signal FEDBND i 24VA J1203 2 aoa Oot a solenoid A iPuPsLo L to lower the arm t i l J1204 2 i i Feed clutch a K Sn E i S IFEEDCLO L to turn the feed roller _ _ Figure 7 30 DC Controller Inputs and Outputs 4 of 5 708 Chapter 7 Troubleshooting C4265 90907 Multi purpose tray PCB DC controller PCB 24VA Ke J1302 2 J1301 2 J214 2 cdl alll BAT aD L to drive the lit solenoid MPTSLD L to drive the lifting plate If the i plate is up it will drop if down it will rise J1303 2 Manual feed clutch i MTPCLD L to rotate the manual feeding gt pe pick up roller Switch sensor PCB le ee E 24VA Face up PA done solenoid 2S a 2140113 J205 10 EUSLD 1 to deliver printed paper face up i J102 2 J272 BLD L to turn
25. automatically be reprinted Or you might want to press CANCEL JOB to clear the job from the printer s memory C4265 90907 Printer and Paper Handling Devices Messages 611 Table 7 5 Engine Error Messages continued Conirol Panel Message Event Log Error Message Description Recommended Action Critical Error A fuser error has occurred X Description 1 Low Fuser temperature 2 Fuser warm up service 3 High Fuser temperature 4 Faulty Fuser 5 Inconsistent Fuser Turn the printer off for at least 20 minutes and then turn the printer on If the error continues 1 Make sure that the Fusing Assembly is installed correctly and is fully seated into its connectors no bent pins or pins outside their receptacles 2 Reseat or replace the fuser cable assembly 3 Replace the DC Controller Error A temporary printing error occurred X Description 1 Beam detect error 2 Laser error 1 Press Go The page containing the error will automatically be reprinted 2 Turn the printer off and then turn the printer on 3 Reseat the cables See the wiring diagrams at the back of this manual 4 Replace the Laser Scanner See Laser Scanner Assembly on page 308 for instructions Error A temporary printing error occurred X Description 0 Laser scanner error 1 Laser scanner startup error 2 Laser scanner rotation error 1 Press Go The page containing the er
26. be replaced See Paper Input Unit PIU on page 314 for instructions Error Tray X does not contain the specified size of paper Load the specified size of paper into Tray X Error Tray X does not contain the specified size of paper Load the requested paper into the indicated tray or press SELECT to override the message and to print on a loaded paper size 618 Chapter 7 Troubleshooting C4265 90907 Table 7 5 Engine Error Messages continued not available the printer asks if it should use another paper size or type instead Control Panel Event Description Recommended Action Message Log Error Message PE Error One of the following occurred 1 Load the requested paper into e There is no paper loaded in the the specified tray x specified tray or the paper is not the Make sure that the trays are size requested or the control panel correctly adjusted for size is not set for the size of paper The tray type settings and size loaded for Tray 1 must be set from the e The tray is not properly adjusted for printer s control panel size If you are trying to print A4 or e The default paper size is set letter size paper and this incorrectly message appears make sure e If this message appears and the that the default paper size is set tray contains the correct size of correctly from the Printing Menu paper a sensor could be damaged in the printe
27. guide correctly for the paper size being used Verify and correct C4265 90907 AGBoCc AGBoCc AGBoCC AGBoCC AQaBoCc C4265 90907 Table 7 29 Image Skew continued Possible Cause 3 Paper lot is bad Paper that is manufactured poorly or inconsistently or that has too smooth or too rough a surface texture can cause an image skew problem 4 Pickup and or Registration Rollers are worn Paper is not being picked up consistently Table 7 30 Bubble Print Possible Cause 1 Photosensitive drum inside toner cartridge is not grounded 2 Toner cartridge is leaking 3 Paper does not meet specifications The moisture content conductivity or surface finish may not work correctly with the electrophotographic process 4 High Voltage Power Supply is defective Recommended Action Try a different paper lot see HP LaserJet Printer Family Print Media Guide Inspect all paper path rollers looking for wear cracks or glazing Replace the worn rollers Recommended Action 1 Check for proper mounting of the High Voltage Power Supply HVPW and the HVPS ground contacts on the toner cartridge 2 Check for proper seating of toner cartridge 3 Replace the toner cartridge Replace the toner cartridge Try a different paper lot see HP LaserJet Printer Family Print Media Guide Replace the High Voltage Power Supply See High Voltage Power Supply HVPS on page 323 for instructions
28. lt peeo C e G r E G e p re pew p renames porso not C link Cable 80 cm C4783 70000 1 shown 7 bin Tabletop Mailbox whole unit R95 3007 000CN a a 7 bin Tabletop Mailbox Stand Assembly C4784 60500 a a shown Bottom Bin Tray RA2 2408 000CN a ae 766 Chapter 8 Parts and Diagrams C4265 90907 Bani yy gt oO Table 8 13 7 bin Tabletop Mailbox Internal Components continued 8150 Part No Ref Description 8100 Part No if different QTY Pin Positioning Bushing RA2 2439 000CN a 35 Rail Assembly RG1 3842 000CN ey Latching Mechanism RF1 4005 000CN Sf not Hardware Screws Kit for 7 bin Tabletop Mailbox RY7 5048 000CN Ff shown Note All screws are included in the Screws Kit C4265 90907 Paper Handling Devices Parts and Diagrams 767 8 bin Mailbox Note For information on the 3 000 sheet Stapler Stacker see HP 3 000 sheet Stapler Stacker Service Manual Supplement for Paper Handling Accessories C4788 90904 Figure 8 14 8 bin Mailbox Components 1 of 3 768 Chapter 8 Parts and Diagrams C4265 90907 Table 8 14 8 bin Mailbox Components 1 of 3 8150 Part No Ref Description 8100 Part No if different QTY o User LED PCA with Cable ca7e5 60515 a pasemos rs 22 Attachment Assembly Rod Bracket Cables 4785 60516 a C Samnom r s fewn o p a pmo O pe 27 8 bin Mailbox Ass
29. on page 742 5 bin Mailbox with Stapler C4787A 8 bin Mailbox C4787 60502 table 8 1 on page 742 only without the Stapler Unit 7 bin Tabletop Mailbox Controller PCA Assembly RG1 3853 000CN table 8 13 on page 766 7 bin Tabletop Mailbox Stand Assembly C4784 60500 table 8 13 on page 766 table 8 13 on page 766 8 bin Mailbox C4785A E table 8 1 on page 742 Adjustable Fixed Caster table 8 14 on page 769 Arm Sensor PS2 table 8 7 on page 755 Arm Pressure front table 8 4 on page 749 Assembly DC Controller PCB table 8 8 on page 756 Assembly DC Controller PCB exchange C4214 69009 ex table 8 8 on page 756 Assembly Laser Scanner exchange C4214 69003 ex table 8 5 on page 751 Assembly MP Tray Tray 1 table 8 7 on page 755 Attachment Assembly Rod Bracket Cables table 8 14 on page 769 C4265 90907 Alphabetical Parts List Printer and Paper handling Devices 791 Table 8 29 Alphabetical Parts List Printer and Paper handling Devices Ss a a Attachment Clip C4785 60512 table 8 16 on page 773 Back Cover 8 bin Mailbox table 8 16 on page 773 Back Cover 7 bin Tabletop Mailbox table 8 13 on page 766 Back Cover 2000 sheet Input Tray table 8 10 on page 759 Back Cover 2 x 500 sheet Input Tray table 8 12 on page 763 Back Plate table 8 17 on page 775 Description Part Number Table No and Page Bin Full Sensor RA2 2484 000CN table 8 13 on page 766 Blind Cover C4785 60503 table 8 14 on page 769 Block Shaft Holding Front RB2 3503
30. s Surface lf a dark and distinct toner image is present on the drum s surface assume that the first four functions of the electrophotographic process are functioning cleaning conditioning writing and developing see Chapter 5 and troubleshoot the failure as a transfer or fusing problem lf NO image is present on the photosensitive drum perform the functional checks on the following pages 678 Chapter 7 Troubleshooting C4265 90907 Note C4265 90907 Drum Rotation Functional Check The photosensitive drum located in the toner cartridge must rotate for the print process to work The photosensitive drum receives its drive from the Main Drive assembly To verify whether the drum is rotating 1 Open the top cover 2 Remove the toner cartridge 3 Mark the cartridge s drive gear with a felt tipped marker Note the position of the mark 4 Install the toner cartridge and close the top cover The start up sequence should rotate the drum enough to move the mark 5 Open the printer and inspect the gear that was marked in step 3 Verify that the mark moved If the mark did not move inspect the Main Drive assembly to make sure that it is meshing with the toner cartridge gears If the drive gears appear functional and the drum does not move replace the toner cartridge This test is especially important if refilled toner cartridges have been used High Voltage Power Supply Check The High Voltage Power Supply PCA provide
31. the Event Log If the printer cannot print or move any paper follow these steps to display the Event Log Otherwise print the Event Log 1 Press Menu until 1HFGRMATION MEHL appears 2 Press ltem until SHG EVENT LoS appears Press Select to show the Event Log Press Value to scroll through the Event Log Write down the error messages For example Error number Error code Page count Appears on display panel Appears in the Event Log 5 Check the Event Log for specific error trends in the last 10 000 printed pages 6 Ask the customer for any observed error trends For example do paper jams tend to occur in a specific area of the printer Record any specific error trends See Printer Message Tables on page 607 and follow the recommended action 9 Ifthe Control Panel displays READ OFFLINE or POWERSAUE OM go to the next section If it eee any pollen message repeal this procedure starting from step 1 602 Chapter 7 Troubleshooting C4265 90907 Interpret the Event Log See figure 7 11 on page 600 for a sample Event Log The errors on the control pene and the Event Log codes ma not ree the same For example 13 11 on the control panel may be 13 11 16 in the Event Log me ee B provides more information about Boe error Likewise if a 58 1 FUSER ERROR is TOPAL on the Control Panel the Event Log will record a 8 82 81 error with the amp 2 signifying that 2 sensors were blocked Make sure ial you re
32. to use a ers This error can occur if the driver you high quality cable Some non are using is not IEEE 1284 HP parallel cables might be eee compliant For best results usean missing pin connections or might alternates with HP driver that came with the printer otherwise not conform to the EE aT IEEE 1284 specification This error can occur if the driver you are using is not IEEE 1284 compliant For best results use an HP driver that came with the printer 2 Press GO to clear the error message Data will be lost Error Too much data was sent to the serial 1 Make sure that the correct serial pacing option is selected from the I O Menu in the printer s control panel 2 Print a Menu Map and verify that the serial pacing item from the I O Menu in the printer s control panel matches the setting on the computer 3 Press GO to clear the error message Data will be lost 610 Chapter 7 Troubleshooting C4265 90907 Table 7 5 Engine Error Messages continued is not the same as the control panel setting for Tray 1 Control Panel Event Description Recommended Action Message Log Error Message Error The printer encountered an error 1 Verify the cable connections TEOGHOMTOGTHH while transferring data from the Make sure that the printer s aticrnaiae with computer The error might have serial configuration is set the eimon ee tec ee occurred for several reasons sa
33. toner adhesion 4 Transparencies are bad Transparencies can have this problem because they are not designed for proper toner adhesion 5 Transfer Roller is bad If the Transfer Roller has finger oils on its surface is dirty or is worn out this problem can result 6 Laser Scanner Assembly is bad Recommended Action Turn EconoMode off Use paper with correct finish Smoothness see HP LaserJet Printer Family Print Media Guide Turn EconoMode off Check for the arrow on the paper wrapper Be sure paper is loaded with the arrow pointing up in Tray 1 or down in Trays 2 3 4 and 5 Turn EconoMode off Use paper with correct finish Smoothness see HP LaserJet Printer Family Print Media Guide Turn EconoMode off Use Hewlett Packard approved transparencies see HP LaserJet Printer Family Print Media Guide Turn EconoMode off Clean the Transfer Roller using a dry lint free cloth DO NOT touch the Transfer Roller with your fingers If the problem persists replace the Transfer Roller Assembly See Transfer Roller Assembly on page 337 for instructions Replace the Laser Scanner Assembly See Laser Scanner Assembly on page 308 for instructions Image Quality 671 AQGBOCC AGBoCC AaBoCC AaBoOCC AaBoOCC Table 7 28 Faulty Registration Possible Cause 1 Paper tray is overloaded If the tray is overloaded the Pickup Rollers may not pick correctly 2 Paper guide on the paper tray
34. 0 Qty Ref A B C D Description Part Number in kit B15 6mm 1 75 mm 6 mm 3mm Flat Head Screw m3 x6 _ PA03002 C287FJ 20 Figure 8 29 Screws 4 of 4 Table 8 28 Screws 4 of 4 8100 and 8150 Qty Ref A B C D Description Part Number in kit B20 7 mm 3 mm 2 6mm 0 6mm E ring Latch Lever PA03002 C254FJ 20 20pcs B21 9 mm 4 mm 3 5mm 0 6mm E ring Idle Roller PA03002 C253FJ 20 20pcs B22 5 mm 2 mm 1 7mm 0 4mm Retainer Ring ADF Lock PA03002 C255FJ 20 Bearing 20pcs not Thumb screws for Pick PA03002 C123FJ shown Roller Cover not 13 5 5 10 4 Thumb screw for CA03002 C290 20 shown Document Cover 790 Chapter 8 Parts and Diagrams 8 Parts and Diagrams C4265 90907 Alphabetical Parts List Printer and Paper handling Devices Table 8 29 Alphabetical Parts List Printer and Paper handling Devices Description Part Number Table No and Page 2 x 500 sheet Input Tray Tray 4 and 5 C4780A R95 3003 000CN table 8 1 on page 742 table 8 12 on page 763 2 x 500 sheet Input Tray Controller PCA RG5 4442 000CN table 8 12 on page 763 2000 sheet Input Tray Tray 4 C4781A R95 3002 000CN table 8 1 on page 742 table 8 11 on page 761 2K 2000 sheet Input Tray Deck Hardware Kit table 8 11 on page 761 3 Diagnostic LED PCA with Cable table 8 16 on page 773 5 bin Mailbox for Stapler Assembly Exchange C4787 69502 ex table 8 14 on page 769 Unit 5 bin Mailbox with Stapler C4787A C4787 69502 ex table 8 1
35. 00CN a 756 Chapter 8 Parts and Diagrams C4265 90907 Figure 8 9 Face up Solenoid Assembly Table 8 9 Face up Solenoid Assembly 8150 Part No Ref Description 8100 Part No if different QTY 1 Face up Solenoid Assembly RG5 1875 000CN C4265 90907 Printer Parts and Diagrams 757 Paper Handling Devices Parts and Diagrams Input Devices 2000 sheet Input Tray 2000 sheet Input Tray Components 1 of 2 Figure 8 10 C4265 90907 758 Chapter 8 Parts and Diagrams Table 8 10 2000 sheet Input Tray Components 1 of 2 8150 Part No Ref Description 8100 Part No if different QTY rr Bekcow SS A p posees pe CA a S C e a a e e e Pe ieee 73 teeing Pelosi a 73 _ awosreninpnTayPaperiey a fo Paw avert a Bt PewdeaOnesunre e f PewrPexpsemay a C Pewprole G pt Paw Peoertraeak a BS Pe Poets a INOW C a pr e GE e a a a GS a S C4265 90907 Paper Handling Devices Parts and Diagrams 759 7 Kit 1 a Kit 1 Figure 8 11 2000 sheet Input Tray Components 2 of 2 760 Chapter 8 Parts and Diagrams C4265 90907 Table 8 11 2000 sheet Input Tray Components 2 of 2 8150 Part No Ref Description 8100 Part No if different QTY 0 FeetAdumade Te Gs am0EN m Paper Deck PCA 2000 sheet Input Tray Controller 28 Parer Se SersorPoRAssanby pes2reneo0on Power Supp Oab
36. 0904 Note Parts that have no item or part number listed are not field replaceable parts and cannot be ordered Ordering Parts All standard part numbers listed are stocked and may be ordered from HP s CSSO a or CSSO E Hewlett Packard Co Commercial Service and Support Organization Americas 8050 Foothills Blvd Roseville CA 95678 Parts Direct Ordering 1 800 227 8164 U S Only Hewlett Packard Co Commercial Service and Support Organization Europe Wolf Hirth Strasse 33 D 7030 B blingen Germany 49 7031 14 2253 Contact your local HP Parts Coordinator for other local phone numbers Common Hardware See table 6 1 in Chapter 6 for a list of the common hardware used in the printer 740 Chapter 8 Parts and Diagrams C4265 90907 Illustrations and Parts Lists The following illustrations and their associated parts tables list the field replaceable components for this printer Where applicable the exchange part number is listed immediately following the original equipment part numbers This chapter also provides two cross reference tables of all the parts listed in this chapter table 8 29 on page 791 lists the parts in alphabetical order and table 8 31 on page 805 lists the parts in numerical order Both tables are cross referenced to the appropriate figure and reference designator in this chapter C4265 90907 Illustrations and Parts Lists 741 Printer and paper handling components Figure 8 1
37. 0907 HP Digital Copier Parts and Diagrams 787 Figure 8 25 Document Cover Assembly Table 8 24 Document Cover Assembly 8150 Part No Ref Description 8100 Part No if different QTY 701 FB Cover Assembly PA03002 C104FJ 1 701 1 Document Holding Pad PA03002 C105FJ 1 701 2 Rubber Stop Document Cover PA03002 C226FJ 1 701 3 Paper Chute Flip Out PA03002 C260FJ 1 788 Chapter 8 Parts and Diagrams 8 Parts and Diagrams C4265 90907 Figure 8 26 Screws 1 of 4 Table 8 25 Screws 1 of 4 8100 and 8150 Qty Ref A B C D Description Part Number in kit B1 8mm 25mm 18 mm 3 mm TP Screw m3 x 8 PA03002 C282FJ 20 B2 8mm 25mm 6mm 3mm TP Screw m3 x 6 PA03002 C281FJ 20 Figure 8 27 Screws 2 of 4 Table 8 26 Screws 2 of 4 8100 and 8150 Qty Ref A B C D Description Part Number in kit B3 10 mm 3 2mm 8mm 4mm TP Screw m4 x 8 PAO3002 C288FJ 20 B4 7mm 2mm 6mm 3mm Machine Screw w PA03002 C283FJ 20 washer m3 x 6 B5 7 mm 2 mm 8 mm 3 mm Machine Screw w PA03002 C284FJ 20 washer m3 x 8 B6 7 mm 2 mm 35mm 3 mm Machine Screw w PA03002 C285FJ 20 washer m3 x 35 B10 9 mm 2 6mm 8mm 4mm Machine Screw w PA03002 C286FJ 20 washer m4 x 8 C4265 90907 HP Digital Copier Parts and Diagrams 789 Figure 8 28 Screws 3 of 4 Table 8 27 Screws 3 of 4 8100 and 815
38. 3 Printing on envelope seams Printing on an envelope seam can cause a background scatter problem 4 Toner cartridge is defective 668 Chapter 7 Troubleshooting Recommended Action Replace the Fusing Assembly See Fusing Assembly on page 306 for instructions Try changing fuser modes depending on the type of media used If a new Fusing Assembly does not resolve the problem replace the DC Controller PCA See PCA DC Controller on page 315 for instructions Recommended Action Try a different media or paper lot see HP LaserJet Printer Family Print Media Guide Clean inside of printer see Cleaning the Printer and Paper Handling Accessories on page 158 Install a new toner cartridge if leaking Move the text to an area without seams If not printing on seams try a higher print density setting see item 6 below Install a new toner cartridge C4265 90907 AQBboCc AQBboCc AQBoCc AQBboCc ACBOC amp C4265 90907 Table 7 24 Background Scatter continued Possible Cause 5 Transfer Roller is dirty or worn A worn Transfer Roller can cause background scatter due to improper bias voltages 6 Print Density is set too low causing background scatter particularly with envelopes and heavier papers Recommended Action Clean the Transfer Roller using a dry lint free cloth DO NOT touch the Transfer Roller with your fingers If the problem persists replace the Transfer Roller Assembly See
39. 4787 69500 ex 1 1 Top Cover Assembly C3766 60501 1 2 Stapling Bed Assembly C3766 60503 1 3 Stapler Control PCA C4787 60501 1 4 Back Plate C3766 60505 1 5 Hinges Set of C3766 60506 1 6 Wire Frame C3766 60507 1 T Brushes C3766 60508 1 not shown Stapler Packaging C3766 60509 1 8 Kit Plastic staple cover scan bar shown C3766 60510 1 bin full sensor actuator and flag not shown not shown Kit T10 Torx screws 10 C3766 6051 1 1 9 C link Cable 97 cm C3766 60512 1 not shown Mailbox with Stapler Packaging C3766 60516 1 C4265 90907 Paper Handling Devices Parts and Diagrams 775 HP Digital Copier Parts and Diagrams Assembly Location Diagram Figure 8 18 Covers 2 Flatbed 1 3 Glass Plate Assembly 4 Power Supply and Main Board Tray 5 Carrier Unit 6 ADF Unit 7 Optical Unit 8 Document Cover Assembly C4265 90907 776 Chapter 8 Parts and Diagrams 8 Parts and Diagrams Covers Figure 8 19 HP Digital Copier Parts and Diagrams 777 C4265 90907 Table 8 18 Covers 8150 Part No Ref Description 8100 Part No if different QTY 101 Upper Cover skin PA03002 C107FJ 1 102 ADF Cover skin PA03002 C106FJ 1 103 ADF Latch Cap PA03002 C201FJ 1 105 Output Tray Assembly PA03002 C121FJ 1 105 1 Output Tray Flip out PA03002 C263FJ 1 106 Panel Cover PA03002 C264FJ 1 107 Front Panel Bracket PA03002 C257FJ 3 108 Front Panel Frame Ground Spring PA03002 C266FJ 1
40. 6 60539 a Shown 1 The extension is necessary when no input device is used in combination with an 8 bin mailbox or a 5 bin mailbox with stapler C4265 90907 Paper Handling Devices Parts and Diagrams 771 apo KIT2 KIT 3 po OF 3C a KIT2 AS EENI i AT S eA KIT2 KIT2 an 2 BS Y A a T E S eX gt yl ie A L KIT2 i 2G AJ Figure 8 16 8 bin Mailbox Components 3 of 3 772 Chapter 8 Parts and Diagrams C4265 90907 Table 8 16 8 bin Mailbox Components 3 of 3 8150 Part No Ref Description 8100 Part No if different QTY 3 Diagnostic LED PCA with Cable 4785 60514 5 twcimert cae fears osre oo pao o o p s parey teases orere Input Paper Guide Nose Piece 3764 60561 peson po o o Transport Belt Motor with Fan 4785 60518 S C poe pamere O o e S me fs O a l O S S z perre O S e S S e TT i S E S S pe ponevreans o C C C a a Not Shown Shipping Lock Kit for 8 bin Mailbox 5 bin C4787 60503 Mailbox with Stapler C4265 90907 Paper Handling Devices Parts and Diagrams 773 Stapler Figure 8 17 Stapler Internal Components 774 Chapter 8 Parts and Diagrams C4265 90907 Table 8 17 Stapler Internal Components 8150 Part Ref Description 8100 Part No No if QTY different Stapler Assembly C4787 60500 1 Stapler Assembly Exchange Unit C
41. 607 and take appropriate actions e Does the printer s event log report any errors See page 598 and take appropriate actions Status Messages This section shows status messages that display on the HP Digital Copier Front Panel when there is a problem with the HP Digital Copier There are 3 different types of errors made by the HP Digital Copier e Boot Errors page 721 Equipment Errors page 721 e Temporary Errors page 724 For printer problem solving information see the printer troubleshooting flowchart starting on page 578 For printer and paper handling devices error messages see page 604 720 Chapter 7 Troubleshooting C4265 90907 Boot Errors Table 7 44 Boot Errors Boot Error 0x00058001 0x00058002 0x00058003 Description Bad connection displayed after the second icon is displayed This error indicates a bad physical connection between the copy module and the printer This could also indicate that the Scanner Service Agent failed to load or that the printer ID is not an HP LaserJet 8150MFP No file displayed after the third icon is displayed This error indicates that a connection was established the Scanner Service Agent loaded but firmware was not found on the disk Bad file displayed after the third icon is displayed This error indicates that a connection was established the Scanner Service Agent loaded firmware was found on the disk but one or more of the files appear to be co
42. 8 7 on page 755 Cover Latch RA2 2531 000CN table 8 13 on page 766 Cover Internal Tray RB1 6749 000CN table 8 3 on page 747 Cover Left Lower table 8 2 on page 745 Cover Rear table 8 2 on page 745 Cover Switch table 8 2 on page 745 Cover Upper Right table 8 4 on page 749 Delivery Cover Left Side F U table 8 2 on page 745 Delivery Head Position Motor table 8 16 on page 773 Display Control Panel table 8 2 on page 745 Diverter Assembly table 8 2 on page 745 Diverter Assembly Flipper table 8 13 on page 766 Diverter Drive Assembly RF9 1249 000CN table 8 2 on page 745 Delivery Assembly RG5 1874 000CN table 8 7 on page 755 Duplexer C4782A C4782 60501 table 8 1 on page 742 C4782 69501 ex EIO Coverplate table 8 1 on page 742 Electrical Cover Rear by Formatter table 8 2 on page 745 Electromagnetic Clutch table 8 3 on page 747 Empty Bin Sensor PCA table 8 13 on page 766 Envelope Feeder C4242B table 8 1 on page 742 Face down Bin Assembly Even with 2 rollers table 8 13 on page 766 Face down Bin Assembly Odd with 1 roller table 8 13 on page 766 Face down Delivery Assembly table 8 3 on page 747 Face up Bin 8 bin Mailbox table 8 3 on page 747 Face up Bin engine RB1 6491 000CN table 8 1 on page 742 Face up Bin Full and Sensor PCA table 8 13 on page 766 Face up Solenoid Assembly table 8 9 on page 757 Fan FM1 Laser Scanner table 8 6 on page 753 Fan FM2 Low Voltage Power Supply table 8 5 on page 751 Fan FM3 Formatter table
43. C4265 90907 Troubleshooting Chapter contents Troubleshooting Process 0 0 00 cee eee eee 574 Troubleshooting the Print System 6 582 Troubleshooting the Printer and Paper handling Devices 594 Step 1 Power On 0 es 594 Step 2 Display 0 0 0 ee 598 Step 3 Printer and Paper Handling Devices Messages 604 Step 4 Paper Path Troubleshooting 645 Step 5 Information Pages 00008 651 Step 6 Image Quality 0 0 0 0 0 eee 661 Self Diagnostics on Paper handling Devices 681 DJS 25 ao ae Gog See wae ace ep ew oy Fe bo ee ok mee aw 702 Troubleshooting the Copy Module 717 Step 1 Power On 1 2 0 ce ee 718 Step 2 Display and Communication 719 Step 3 Error Messages and Problems 720 Step 4 Image Quality 0 0 0 0 0008 727 Step 5 Paper Path 0 0 0 0c eee 726 Testing the Copy Module 000 c eee eee ees 730 Chapter contents 573 Troubleshooting Process The troubleshooting process is a systematic approach that addresses the major problems first and then other problems as you identify the causes for printer malfunctions and errors If you know the cause of a problem in the printer system go directly to that area Otherwise use the troubleshooting process diagrams starting on the next page The diagrams illustrate the major steps for trou
44. Diagrams 745 Printer Internal Components 1 of 4 Figure 8 3 C4265 90907 746 Chapter 8 Parts and Diagrams Table 8 3 Printer Internal Components 1 of 4 8150 Part No Description if different Assembly Transfer Roller RG9 1361 OOOCN RF9 1394 000CN RB1 6441 000CN Roller Transfer Transfer Guide Bushing Transfer Guide Holder RF5 2676 000CN RB1 6461 000CN RB1 6462 000CN RG5 4386 000CN Holder Damper Front Holder Damper Rear Main Motor Cable Screw M4 x 8 TP XB6 7400 807CN RH7 5219 000CN RB2 3631 000CN Main Motor 11 Clutch Cover oo ol Y 9 lt o 12 Paper Input Unit PIU See Figure 8 7 on page RG5 4334 000CN 754 to order 12 Paper Input Unit PIU ex C4214 69004 3 RG5 4318 000CN RB1 6615 020CN Fusing Assembly 110V Fuser Lock Lever Right Fuser Lock Lever Left RB1 6616 020CN 13 Fusing Assembly 110V ex C4214 69007 Fusing Assembly 220V RG5 4317 000CN 13 Fusing Assembly 220V ex C4214 69008 14 RG5 4365 000CN RG5 4303 000CN RH7 5187 000CN Printer Drive Assembly Registration Assembly 15A Electromagnetic Clutch O1 6 Feeder Assembly see figure 8 7 on page 754 RG5 4305 000CN for detail _h Bh Tray 1 Assembly see figure 8 7 on page 754 for RRG5 4330 000CN detail RB1 6749 000CN RG5 4329 000CN 17A Cover Internal Tray oO Tray 1 Assembly Cover Face down Delivery Assembly see figure 8 7
45. ES ABDA A AA a ppt T PAP SI ZE Naa gee BE J314 a ar a EJ J PAP SiZE1 J201 0 suB gt e a Oi o a bd S Pa e es o a as Sel t a 2 N p m S i m 1n AJ IZ a o d 3 i PR pan lt b F g 3 o P i f ki nl Figure 7 35 2000 sheet Input Tray Main Wiring Diagram C4265 90907 Diagrams 713 5OOOOO 10 COO006 1500000 11 Row 12 2 7 8 11 5 10 w 12 2 7 8 11 5 10 oor whrd two dots ITX 0 o RX previous z PS FLIPPER 1 TERMINATE OUT device PS FLIPPER 2 CLOCK connector STROBE in M Encoder POWER ON IN Clink gt GND OAV MULTIBIN Flipper Roller Motor MAILBOX Transport Belt Motor CONTROLLER K one dol es TX 2 RX next TERMINATE IN device INTERLOCK SWITCH CLOCK connector STROBE out POWER ON OUT C link 2 PS FUFULL GND jo 3 _ PS FACEUP 24V 4 PS ENTRY C B A D D D Red Green power LEDs supply 7 connector y y 3 24V Delivery Head 24V W Position Motor GND GND ON OFF 5V Head Slider Motor use PS BIN EMPTY PS EXIT 2 PS BIN FULL HEAD POSITION EXIT 1 Figure 7 36 8 bin Mailbox Main Wiring Diagram 714 Chapter 7 Troubleshooting C4265 90907 C4265 90907 Diagrams 715 716 Chapter 7 Troubleshooting C4265 90907 Troubleshooting the Copy Module C4265 90907 This section deals with troubleshooting procedures specific to the HP Digital Copier For a general troubleshoo
46. Fusing Mode H1 Number of images printed in High 1 H2 Number of images printed in High 2 H3 Number of images printed in High 3 E2E Number of images printed using Edge to Edge TD Toner density setting at the time this page is printed FM Fuser mode setting at the time this page is printed AJL Average job length MJL Maximum job length S Number of pages printed in simplex one side of the paper D Number of pages printed in duplex both sides of the paper TC Number of toner cartridges used PP C Pages printed per cartridge up to the last 20 cartridges PMK Number of pages per preventive maintenance kit up to the last five kits PS PowerSave setting at the time this page is printed C4265 90907 See Printer Message Tables on page 607 for more information about correcting Event Log messages in the printer and paper handling devices Display 599 HP LaserJet A picaro Figure 7 11 Sample Event Log page one 600 Chapter 7 Troubleshooting C4265 90907 HP LaserJet DA adao Event Log Page 2 HP Toner Gauge as 7 Figure 7 12 HP LaserJet 8150 Series Sample Event Log page two C4265 90907 Display 601 Print the Event Log The printer s internal Event Log stores the most recent errors and can be printed at any time To print the Event Log 1 Press Menu until 1HFGRMATION MEHL appears 2 Press ltem until FEINT EVENT LOG appears 3 Press Select to print the Event Log Display
47. If the Copy Processor passes the LED test the Front Panel should not stop at Icon 1 Stops at Icon 1 The copy processor did not pass its power on tests Perform a Copy Processor LED test and if the test indicates the Copy Processor is bad replace it Stops at Icon 2 The Copy Processor likely cannot make the connection to the printer Check connections Reseat cards Check the printer s configuration pages for the Copy Connect ElO and Digital Copier Pages Ensure the pe and its ee are working correctly Make sure ea Progr i displays on the printer s control panel ane bootie If it gees nice re download the copy module firmware see page 150 Make sure the printer is an HP LaserJet 8150MFP Stops at Icon 3 Copy module firmware failed to download Check connections Reseat cards Print a directory of the printer s hard disk drive to check that the Copy Module Firmware is installed see page 656 Redownload the Copy Module Firmware page 150 Make sure the printer is an HP LaserJet 8150MFP Stops at Icon 4 The system could not start the downloaded copy module firmware Perform the recommengee actions ADOVG e Make sure eo FReeviecam 1 srei Louies Program T displays on the variation se sania sipanel aun Daui If it does not re download the copy module firmware see page 150 Print a directory of the printer s hard disk drive to check that the Copy Modu
48. Input Devices e Envelope Feeder Error Messages page 627 e 2000 sheet Input Tray Error Messages page 620 e 2x 500 sheet Input Tray Error Messages page 624 Output Devices e 7 bin Tabletop Mailbox Error Messages page 629 e 8 bin Mailbox Error Messages page 634 e Stapler Error Messages page 640 e Paper Handling Device Controller Messages page 644 The following is an example of the format for numerical control panel messages Device number in Device Type the daisy chain Input or output device Printer and Paper Handling Devices Messages 607 Engine Error Messages PS1401 SW1401 PS1301 PS1403 Switch Sensor PCA Fan 5 Multi Purpose Tray PCA y SW1601 SW1604 PS1 PIU PCA Table 7 5 Engine Error Messages Control Panel Event Description Recommended Action Message Log Error Message 13 122 Paper feed 1 Paper late jam Paper Use the Paper Path Test on page did not reach PS2 153 and page 648 to see ifa problem exists from both engine trays If PS2 is bad it will fail when printing from Tray 2 or 3 Verify flag movement by manually inserting paper in the sensor path Replace PS2 or the Paper Input Unit PIU Assembly See Paper Input Unit PIU on page 314 for instructions 608 Chapter 7 Troubleshooting C4265 90907 Table 7 5 Engine Error Messages continued alternates with
49. OFF the relay and interrupt AC power the power to the fixing heater FSRD1 The main heater is turned ON when the FSRDE signal is output and this signal is L FSRD2 The sub heater is turned ON when the FSRDE signal is output and this Fixi it signal is L ome FSRDE Fixing heater drive enable signal pulse signal J50 3 J10 1 FSRCT L when the current transformer J50 5 4 detects the power to the fixing heater J50 6 3 v 10 SUPSLT Inverter circuit control signal J50 4 2 RLDSNS L when the relay is turned ON PSTYP L when the line voltage is 200V for J53 200V model only faints REMT24 When L the power supply unit outputs 24V to the DC controller Fixing sub heater J52 Fan J54 H1 Fixing main heater Fa i Thermo switch ming rover TSW surface we TSWOUT temperature 3 s SS pe ay a pa TH J56 2 __J51 2 J50B 5 J222 2 The voltage drops as the 1 if a gt fixing roller temperature rises Figure 7 31 DC Controller Inputs and Outputs 5 of 5 C4265 90907 Diagrams 709 one oe J1 fg fz STAPLE OUT 3 Reserve ri ae device 3 STAPLER HOT 6 CLOCK connector Pape 12 STROBE in pE STAPLER 43 POWER ON IN CLink Pig DC MOTOR 2 7 8 11 GND Pg 24V roe ee o 3 RACK MOTOR pop AT Voc a a cca STAPLING y RACK SENSOR UNIT cc m 14 CONTROLLER che THROAT SENSOR PCA J2 Ex 3 SLIDER One dot 2 7 MOTOR i ar 3 IR PE Next Es 4 TERM IN device 6 CLOCK connector
50. On Display and Error Is the copy module Communication ei cha and printer on Does the robiems and displaying Copy Module YES Have you resolved YES anything on display error messages the front panel a message and problems 1 3 A A Does the back light Perform come on but Power On Checks the LCD remains blank A Does the Copy Module report any errors on the front panel And or does the printer s error log report any Copy Module errors Perform checks B Does a logo or icon display and then stop B See the error message tables in this chapter B If the front panel functions go to Step 2 Perform checks C If error messages have been resolved go to Step 4 If READY TO COPY or an error message displays go to Step 3 Figure 7 5 Copy Module Troubleshooting Process 1 of 2 1 Power On page 718 3 Error Messages and Problems page 720 2 Display and Communication page 719 580 Chapter 7 Troubleshooting C4265 90907 Information Pages Have you printed and verified information on the configuration pages 4 A Show Event Log to display information on the current error and correct it B Verify copy module information on the Configuration Page C After verifying Configuration Page go to Step 6 Paper Path Does the ADF move paper correctly A Confirm connections to the ADF Check the ADF motor belt and sensors
51. Power On Defects or Blank Display continued Problem YES C4265 90907 Action If the fans are working but the printer s Control Panel is blank print an engine test See Engine Test on page 597 If the engine test was successful perform the following steps 1 Reseat or replace the cable from the Control Panel that is connected to J203 of the DC Controller PCA see the main wiring diagram in the back of the manual 2 Replace the printer s Formatter PCA See Formatter Assembly on page 304 for instructions 3 Replace the Control Panel assembly See Control Panel on page 269 for instructions If the engine test was not successful verify that there is no paper in the paper path Retry the engine test If the engine test is still unsuccessful replace the DC Controller PCA See PCA DC Controller on page 315 for instructions Power On 595 Fan 4 Fan 1 Exhaust N Fan 5 Intake Fan 3 Intake Fan 2 Exhaust Figure 7 9 Fan Location and Airflow Table 7 3 Fans Fan Name Fan Location Fan 1 Laser Scanner Fan Exhaust air flows from the back of the printer on the left hand side of the fusing assembly Fan 2 Low voltage Power Lower right hand corner of the printer Supply Fan Fan 3 Formatter Fan intake Intake fan below the formatter Fan 4 Standard Output Directly above the center of the fusing assembly Delivery Fan Fan 5 MP Tray Intake Right side of MP Tray 1 Assembly Fan Note Control Pa
52. Process 1 Communication Server Are the host computer and print system communicating Is the server working properly YES and communicating with the print system A Bypass the network and try printing directly from the host A Check the network and cable connections Try different cables B Print peer to peer B Print from another host C Turn off the spooler C If the host computer and mopy system are communicating go to Step 3 D If the server is working properly with the print system go to Step 4 Printer Paper Handling Troubleshooting Process page 578 Troubleshooting Process 577 Print System Isolate the problem to the component of the print system A See Printer Paper Handling Troubleshooting Process B See Copy Module Troubleshooting Process 2 2 Copy Module Troubleshooting Process page 580 Printer Paper Handling Troubleshooting Pro cess O D G OD O Power On Display Printer Is the printer on Does display Messages and displaying indicate any of the YES Event Log a readable following Have you message READY evaluated control OFFLINE panel messages and POWERSAVE ON the Event Log A Perform Power On checks A Show Event Log to display information on current error A For paper jams encountered during attempts to print Eve
53. Recommended Action 1 Make sure that the lifting plate lifts up freely by hand 2 Make sure that the paper size plate is installed correctly and is not bent or broken 3 Replace the Paper Deck Drive Assembly s Bushing if broken 4 Replace the Paper Deck Drive Assembly 5 Replace the 2 x 500 sheet Input Tray s corresponding paper tray 1 Check for proper installation of the Pickup roller 2 Check the Pickup assembly and the Paper Deck Drive Assembly cabling 3 Replace the Pickup assembly or the Paper Deck Drive Assembly if necessary C4265 90907 Printer and Paper Handling Devices Messages 625 Table 7 7 2 x 500 sheet Input Tray Error Messages continued Control Panel Event Description Recommended Action Message Log Error Message 1 Open the Vertical Transfer Unit VTU and remove media 3 Make sure that the three feed Page stays longer at exit sensor separation and pickup rollers are properly seated 4 If the problem persists open the VTU and override its Open Close Door Sensor PS35 perform a Paper Path Test feeding from the 2 x 500 sheet Input Tray and make sure the feed rollers are advancing the paper If rollers do not rotate verify the connections at the Pickup Assembly and the Controller PCA in the input device 5 If the rollers rotate and drop down but do not advance the paper replace the feed and separation rollers using the maintenance kit 6 If the roll
54. Recommended Action Turn EconoMode off Verify that EconoMode is not being enabled by either the printer driver or the job application Try a different paper lot see HP LaserJet Printer Family Print Media Guide Inspect the Transfer Roller for proper installation and contact If the Transfer Roller is damaged replace it See Transfer Roller Assembly on page 337 for instructions 1 Remove and reseat the toner cartridge 2 Check the Laser Scanner shutter door for proper operation If defective replace the Laser Scanner Assembly See Laser Scanner Assembly on page 308 for instructions Check the contacts for functionality If damaged replace the High Voltage Power Supply PCA See High Voltage Power Supply HVPS on page 323 for instructions Replace the High Voltage Power Supply PCA See High Voltage Power Supply HVPS on page 323 for instructions Replace the DC Controller PCA See PCA DC Controller on page 315 for instructions Image Quality 665 AQABbOCc AaBoCc AabbCc AQBoCc AQABDCc AQBbCc AaBboCc Table 7 21 Dropout Possible Cause 1 Single sheet of paper is defective 2 Paper does not meet specifications The moisture content conductivity or surface finish may not work correctly with the electrophotographic process 3 DC Controller is defective low primary voltage 4 High Voltage Power Supply PCA is defective 5 Transfer Roller is defective Recommended Action
55. Switches on page 703 Figure 7 26 Printer Motor Clutches and Solenoids on page 704 Figure 7 27 DC Controller Inputs and Outputs 1 of 5 on page 705 Figure 7 28 DC Controller Inputs and Outputs 2 of 5 on page 706 Figure 7 29 DC Controller Inputs and Outputs 3 of 5 on page 707 Figure 7 30 DC Controller Inputs and Outputs 4 of 5 on page 708 Figure 7 31 DC Controller Inputs and Outputs 5 of 5 on page 709 Figure 7 32 Mailbox with Stapler Wiring Diagram on page 710 Figure 7 33 2000 sheet Input Tray Controller PCA Inputs on page 11 Figure 7 34 2000 sheet Input Tray Controller PCA Outputs on page 12 Figure 7 35 2000 sheet Input Tray Main Wiring Diagram on page 13 Figure 7 36 8 bin Mailbox Main Wiring Diagram on page 714 The main wiring diagram is inserted inside the cover 702 Chapter 7 Troubleshooting C4265 90907 Figure 7 25 DC Controller PCA Pick up PCA i Switch Sensor PCA SW1401 P sw1601 C sw1602 sw1603 C Ssw1604C SW1601 _ SW16021_ SW1603L_ SW1604L FACE DOWN TRAY DELIVERY SENSE signal FDOUTS FACE DOWN TRAY PAPER FULL SENSE signal FDD FUSING UNIT DELIVERY SENSE signal FROUTS TRAY 2 PAPER SIZE SENSE signal TRAY 3 PAPER SIZE SENSE signal TRAY 3 PAPER LEVEL SENSE signal 1 LVPS1 TRAY 3 PAPER LEVEL SENSE signal 2 LVPS2 TRAY 3 SENSE signal LDECKC
56. THEORMATION MEHU appears 2 Press ITEM until FR IMT COMFIGURATION appears 3 Press SELECT to print the configuration page See figure 7 17 on page 654 for a sample configuration page The content of the configuration page varies depending on the options currently installed in the printer If any of the installed devices are not shown on the configuration page verify that the C link cabling is correctly connected and functional figure 7 7 on page 583 and that DC power is available to the paper handling devices Check and reseat suspect cable connections If any of the cables are replaced you must cycle the power to have the printer recognize the device again The Menu Map shows current control panel settings See figure 7 16 on page 652 for a sample Menu Map See chapter 3 for information about the default settings Information Pages 653 Printer Information Memory Lists the serial number HP Lists printer memory PCL Driver JetSend IP addresses page Work Space DWS and I O counts and other information buffering and resource saving for the printer information HP La h Paekan Event Log r Lists the l number of Security entries in Lists the the log th status of the maximum printers number of Control Pane entries lock Control viewable Panel and the last password three and disk entries drive R 2 p Installed Personalities and Options Paper Trays and Options Lists all printer languages that are Lists the
57. U The service LED flashes regularly every 0 5 seconds e lf the unit does not work properly the service LED on the Controller PCA flashes in a pattern that indicates the problem See table 7 38 on page 688 for an interpretation of the LED patterns To stop the test set the power supply switch back to Operational Mode Open the VTU and remove any media from the paper path To test Tray 4 close Tray 4 and open Tray 5 Repeat step 4 To stop the test set the power supply switch back to Operational Mode and set the DIP switches on the Controller PCA to the off position see table 7 37 on page 686 Open the VTU and remove any media from the paper path 2 x 500 sheet Input Tray Sensor Test Be sure that trays 4 and 5 and the VTU are closed before starting the sensor test This test manually activates the sensors on the 2 x 500 sheet Input Tray to test if they are working properly 1 Set the DIP switches on the Controller PCA for sensor test mode See table 7 7 on page 624 for an explanation of the settings To set the power supply switch to Diagnostic Mode pull the blue power supply switch outward To manually activate each sensor press it in with your finger e When you activate the sensor the service LED on the Controller PCA comes on When you release the sensor the LED goes off e Ifthe LED does not come on there is a problem with the sensor Replace the corresponding field replaceable unit To stop the
58. age location indicated on the control will indicate the sensor closest to panel the paper 13 A XX Paper stopped at the Face down bin Check the paper path This jam is sensed by PS1402 on the sensor PCA Error The printer received more data than 1 Press Go to print the transferred data some data might be lost 2 Simplify the print job or install additional memory C4265 90907 Printer and Paper Handling Devices Messages 609 Table 7 5 Engine Error Messages continued alternates wn port Control Panel Event Description Recommended Action Message Log Error Message ad Error The data dense text rules raster or 1 Press Go to print the ym aT vector graphics sent to the printer transferred data Some data alternates with was too complex might be lost a 2 To print the job without losing data from the Configuration Menu in ne P cont panel set PROTECT 0H po ine job and men return to ea PEOTECT 0UTI Do sl bave P a we PEI it might decree peranane If this message appears often simplify the print job Error Too much data was sent to the EIO 1 Press Go to clear the card in the specified slot x An message Data will be lost seora improper communications protocol 2 Check the host configuration CHIE REL rid n alternates v with Error Too much data was sent to the 1 Check for a loose cable parallel port connection and be sure
59. ap and see the Information Menu Menu Map To see the current settings for the menus and items available in the printer Control Panel print a Control Panel Menu Map 1 Press MENU until TMFORMATION MENU appears 2 Press ITEM until FEIMT MENU MAF appears 3 Press SELECT to print the Menu Map The content of the Menu Map varies depending on the options currently installed in the printer The printer driver or software application can override many of these values See figure 7 16 on page 652 for a sample Menu Map Information Pages 651 HP LaserJet Ce Figure 7 16 Sample Menu Map Table 7 15 Key to Figure 7 16 Information Menu lets you print information pages and perform a paper path test Paper Handling Menu contains paper handling options Print Quality Menu lets you set print quality settings Printing Menu contains various print options Configuration Menu contains various printer settings I O Menu contains communication settings Resets Menu shows options for resetting the printer Note Items will only appear if options are installed 652 Chapter 7 Troubleshooting C4265 90907 C4265 90907 Configuration Pages Use the configuration pages to view current printer and copy module settings help troubleshoot printer problems or verify installation of optional accessories such as memory DIMMs paper trays and printer languages To print a configuration page from the printer control panel 1 Press MENU until
60. aper size sensing switch PCB Diatz iata zi a ee eT t 1 i A i et eiss LSIZE4 Lower cassette i dh LSIZE2 Detects the lower cassette paper size SW1603 3 3 LSIZE3 F f ao paper size sensing switch 1 SW1604 l 4 2 i LSIZE4 5 1 eee ee i Cassette paper size sensing switch PCB O 5 8 gt at aed amp Bt ieee i I pero SISO a IY uze Upper cassette e i USIZE2 Detects the upper cassette SW1603 3 8 paper size oC 4 USIZE3 paper size sensing switch 6 SW1604 s USIZE4 c 2 l Figure 7 28 DC Controller Inputs and Outputs 2 of 5 706 Chapter 7 Troubleshooting C4265 90907 wi ew ee i ee l lc OO Xi X i i XiX i i iIi i i i i ai ii M Or lh Or OK Laser scanner unit i J1001 8 J202 4 4 7 9 3 5 8 DC controller PCB FEY see Analog signal in proportion to the laser DRVES intensity is input LENBL L to switch the laser ON according to the VDO and LON NDO signals VOO T 1 to tum the laser ON compulsively NDO The laser is tumed ON only when the LENBL VDO and VDO are L H and L respectively LOW VOLTAGE DIFFERENTIAL signal J6 3 4 J206 1 2 BD PCB BDI BD input signal pulse is ar I i 24VA Ne 4 MOTT 7 1 5V SCNRDY L when the scanner motor reaches the A z SCND prescribed speed AFA Me SCNCLK L to drive the scanner motor a Scanner motor
61. blank see Power On Defects or Blank Display on page 594 Event Log Pages Use the Event Log to diagnose and troubleshoot printer errors and intermittent failures You can either print or aad ve SANI T from ue Control Panel s Information Menu Select F EVEHT LOG or SHO E 5 The Configuration Page lists ie maximum umber se entries in ie Event Log See figure 7 11 on page 600 for a sample page one of the Event Log Page one of the Event Log shows the current page count at the left side of the page with the printer s serial number directly to the right of the page count The left column is the error sequence number with the error listed on the right the highest sequence number is the most recent event logged The next column is the page count at the time of the error and the last column is the Personality PCL or PostScript column or the Jam Cause at the time of the error Note The HP LaserJet 8100 series Event Log consists of one page only The HP LaserJet 8150 series Event Log contains two pages 598 Chapter 7 Troubleshooting C4265 90907 See figure 7 12 on page 601 for a sample page two of the HP LaserJet 8150 series Event Log Use the following table as a key to the troubleshooting information contained in page two Table 7 4 HP LaserJet 8150 Series Event Log Page 2 Symbol Explanation L Number of images printed in Low Fusing Mode N Number of images printed in Normal
62. ble 7 6 2000 sheet Input Tray Error Messages Control Panel Event Description Recommended Action Message Log Error Message 65 11 01 The detected tray is not consistent 1 Make sure the size source with the paper size specified by the and type of paper selected from Paper Handling Controller the software configuration is correct 2 Pull out Tray 4 to verify that the size and type of paper loaded matches to the size and type specified in the software configuration 620 Chapter 7 Troubleshooting C4265 90907 Table 7 6 2000 sheet Input Tray Error Messages continued Control Panel Event Description Recommended Action Message Log Error Message 13 11 11 Timeout at Entry sensor PS31 on 1 Open the Vertical Transfer the 2000 sheet Input Tray Unit VTU and remove media 2 Make sure that the ENTRY 13 11 1B Timeout at Exit sensor PS32 on the Sensor PS31 can move freely 2000 sheet Input Tray 3 Make sure that the three feed 13 11 21 Page stays longer at Entry sensor Separation and pickup rollers PS31 on the 2000 sheet Input Tray re properly seated 4 If the problem persists open 13 11 2B Page stays longer at Exit sensor the VTU and override its Open PS32 on the 2000 sheet Input Tray Close Door Sensor PS35 perform a Paper Path Test feeding from the 2000 sheet Input Tray and make sure the feed rollers are advancing the paper If rollers do not rotate verify the co
63. bleshooting the printing system In the diagrams starting on page 577 each heading depicts a major troubleshooting step A YES answer to the questions allows you to proceed to the next major step A NO answer indicates that additional testing is needed Proceed to the referenced location and follow the directions for that area After completing the additional testing proceed to the next major step 574 Chapter 7 Troubleshooting C4265 90907 To avoid replacing parts that are not broken use figure 7 1 below to isolate the problem Troubleshooting Process Host Computer Communication and Network Isolate the Problem to Mopy Module Paper Handling Copy Module Devices Figure 7 1 Troubleshooting Process C4265 90907 Troubleshooting Process 575 See the flowcharts on the following pages for each of the components of the troubleshooting process e Printer System Troubleshooting Process page 577 e Printer Paper Handling Troubleshooting Process page 578 e Copy Module Troubleshooting Process page 580 576 Chapter 7 Troubleshooting C4265 90907 Host Computer Are the application driver and operating system working properly A Try a different host application or driver Uninstall and reinstall the driver B If the host computer is working properly go to Step 2 Figure 7 2 C4265 90907 Printer System Troubleshooting Process Print System Troubleshooting
64. ck the printer settings to determine which values have changed 2 Remove EIO card It will be reset if not removed 3 Hold down CANCEL JOB while turning the printer on This will clean up the NVRAM by removing old areas that are not being used Error The printer s nonvolatile memory NVRAM is full Some settings might have been reset to the factory defaults 1 Print a configuration page and check the printer settings to determine which values have changed 2 Remove EIO card It will be reset if not removed 3 Hold down CANCEL JOB while turning the printer on This will clean up the NVRAM by removing old areas that are not being used Critical Error A temporary printing error occurred X Description O The duplex mechanism has failed 1 The duplex slide adjust has failed 1 Turn the printer off and then turn the printer on 2 Reseat the duplexer C4265 90907 Printer and Paper Handling Devices Messages 615 Table 7 5 Engine Error Messages continued Control Panel Message Event Log Error Message Description Recommended Action Critical Error The printer detected an error The numbers xxxx indicate the specific type of error 1 Turn the printer off and then turn the printer on 2 Try printing a job froma different software application If the job prints go back to the first application and try printing a different file If the message only a
65. d Check that the document is placed on the flatbed correctly Inspect and clean both sides of the flatbed glass Clean the Carrier Unit If the problem persists replace the Carrier Unit If the problem persists replace the Control PCA Magnification is incorrect from the flatbed Check to see if magnification is incorrect on subscan or mainscan direction Subscan check the Carrier Belt and tighten the adjustment screw and lubricate the Carrier Shaft and Guide Rail If the problem persists replace the Flatbed Motor Mainscan replace the Carrier Unit If the problem persists replace the Control PCA Grayscale or resolution is bad on the ADF Check to see that the document is placed in the ADF paper chute correctly Check to see that the document size is supported by the ADF Frontside clean both sides of the glass and clean the Carrier Unit If the problem persists replace the Carrier Unit If the problem persists replace the Control PCA Backside clean the glass under the ADF and clean the Optical Unit If the problem persists replace the Optical Unit If the problem persists replace the Control PCA Excessive Jitter on the ADF Check for contaminants on the Feed Roller Eject Roller and Idler Feed Roller Check that the document size is supported by the ADF Check the ADF for objects blocking mechanical operation Clean the ADF If the problem persists replace the ADF 728 Chap
66. de Slide RB1 6775 000CN Shield Plate RF5 1464 000CN es Power Supply Low Voltage 110 V RG5 4300 000CN 2 3 4 5 z 7 Cable Registration Fan FM2 Low Voltage Power Supply 1 10 11 12 E E S m S ae a ia isaac A o S 2 S ae o a E C4265 90907 Printer Parts and Diagrams 753 Detail of Assemblies Figure 8 7 C4265 90907 754 Chapter 8 Parts and Diagrams Table 8 7 Detail of Assemblies 8150 Part No Ref Description 8100 Part No if different QTY a a e a e a e i e a e A e a e a pa fpe e oa ee pe B2 Plate Guide Upper RB1 6582 000CN B3 Roller Pickup RF5 2708 000CN J Bt nieve e ounsa O n S a a S e am Sasse r a S en sec soa Be owore OMEN Be _ FeedendSepanenFls a 1 Aesop e e fams rer Fated a E isena HEN pr ete assem asser Fan FM4 Delivery Assembly RH7 1289 000CN 5 Faew regi ee De Paper Sensing Lever RB1 6692 000CN ea Ea a a ea 1 1 C4265 90907 Printer Parts and Diagrams 755 Figure 8 8 PCB Assembly Location Diagram Table 8 8 PCB Assembly Locations 8150 Part No Ref Description 8100 Part No if different QTY PCB Switch Sensor RG5 1846 000CN ie Assembly DC Controller PCB RG5 4375 030CN i a Assembly DC Controller PCB exchange C4214 69009 ex Le PCB Tray Multi purpose RG5 1884 000CN a PCB Tray Sensor RG5 1845 000CN ae Paper P U PCB RG5 1860 0
67. ds to relax as the paper cools while resting on a flat surface The specification for maximum paper curl when the paper is lying flat before print is 0 2 inches 5 mm Although paper curl cannot be totally eliminated some steps can be taken to lessen its impact as suggested in the following table Table 7 1 Paper Curl Possible Cause Recommended Action 1 Paper Path 2 Paper Surface Try using Tray 1 and output the paper to the Face up Bin The recommended printing surface of the page is usually marked on the end of a ream of paper indicated by a small arrow and the phrase print this side first Load paper in Tray 1 with the recommended printing surface facing up facing down in Trays 2 3 4 and 5 3 Paper Storing and Over time paper assumes the characteristics of its storage environment in a Handling 4 Paper Type C4265 90907 humid environment paper absorbs moisture in a dry environment paper loses moisture Paper with higher moisture content will tend to curl more Evaluate the storage conditions of the paper All paper is manufactured differently different textures moisture content drying processes composition etc Change the type of paper being used and re evaluate the paper curl results Troubleshooting the Print System 593 Troubleshooting the Printer and Paper handling Devices Step 1 Power On It is important to have the printer s Control Panel functional as soon as possible in th
68. e jo STROBE in ea SLIDER SENSOR 43 POWER ON OUT CLink y je GND cc F Le 2 7 8 11 Ex BIN FUL SENSOR NO CONNECTION pte Ee fu INPUT SENSOR Voc 7 24V J5 J4 EREGEG a mi NO RETAINER RETAINER CONNECTION MOTOR HOME DC SENSOR 7 SECURITY SWITCHES Figure 7 32 Mailbox with Stapler Wiring Diagram 710 Chapter 7 Troubleshooting C4265 90907 Controller PCA say PSS1_J107 3_J102 1_J101 1 J207 1 sy eo enoe vik a 3 8 31 REGI L when the sensor detects paper paper oa ee d sensor DEE fase J108 3 _J102 4 J101 7 207 4 sy aper jam z ae Saa D 5 5 JAM L when the sensor detects paper Tray PS33 3114 3 _J110 1_J109 9 J208 3 sy say paper out 3 zi 3 PAP EXIST L when there is no paper in the sensor tray PS35 9113 3 J110 4_J109 3 J208 9 sy j ae 5 5 a DOOR L when the feed cover is opened Paper PS34 3112 3 _J110 7_J109 3 J208 6 sy Hr i e a E E E H when paper is detectad sensor Lifter SW31 abnormal pe Ji21 1 _ J120 2 position sensing switch Paper level sensing switch PCB Bt ki mi er ae FP FF SF eee e H i i i l SW601 J601 1 J210 2 Paper level i 070 i PAP VOL1 l anaing i yon SW602 2 PAP VOL2 Detects the level of paper switch l i Pee eee ee u u e a e Paper size sensing switch PCB ee eg ap ee eee ee i 1 i j lt SW701 J701 1 J209 5 SA P SiZE1 oS SW702 e e ARSE Paper size SW703 l 3 3 Detects the size of the paper sens
69. e 7 40 on page 691 for the possible causes 5 Push in the power supply switch to the normal position 7 bin Tabletop Mailbox Standalone Running Test This test allows you to feed paper into the unit to test the paper path without a connection to the printer You can configure either the Mailbox Mode or the Stacker Mode to ensure the paper path is working properly 1 The top cover and paper access door must be closed to perform this test 2 Set the DIP switches for the standalone running test in either Mailbox Mode or the Stacker Mode see table 7 39 on page 689 Pull out the power supply switch to the test position Press and hold in the interlock switch Perform a self test Then manually start feeding paper e In Mailbox Mode the unit will deliver paper to all bins starting with the Face up Bin then down to the bottom bin e In Stacker Mode the unit will stack paper starting at the bottom bin until the top of stack is reached on each bin 5 If problems are found the possible cause will be indicated by the service LED see table 7 40 on page 691 6 Push in the power supply switch to the normal position 690 Chapter 7 Troubleshooting C4265 90907 Note CAUTION 7 bin Tabletop Mailbox Sensor Test This test allows you to check if all unit sensors are working properly By activating any unit sensor flag the service LED should turn on 1 Make sure that all bins are empty to perform the sensor test 2 Set the DIP
70. e PSU RGN w 100 Power Supply Fuse 250V 3 15A VD7 1893 151CN oe 101 Tension Spring RS5 2561 000CN ll 2000 sheet Input Tray whole unit R95 3002 000CN Not Jumper Cable Long C4781 60502 Shown Not Jumper Cable Short C4781 60501 Shown Not Power Box includes bracket clip C4781 60500 Shown Not Tray Shipping Lock RB1 7746 000CN Shown Not C link Cable engine to input device C3763 60502 Shown Not Clutch cover for 2000 sheet input tray RB2 2509 000CN Shown Universal Power Supply Assembly RG5 4021 000CN 2K 2000 sheet Input Tray Deck Hardware Kit RY7 5044 000CN 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 C4265 90907 Paper Handling Devices Parts and Diagrams 761 2 x 500 sheet Input Tray 2 x 500 sheet Input Tray Internal Components Figure 8 12 C4265 90907 762 Chapter 8 Parts and Diagrams Table 8 12 2 x 500 sheet Input Tray Internal Components 8150 Part No Ref Description 8100 Part No if different QTY paco oo pe psema o p pasera feren e a a A e A a e e a l l o a a 7 _h _h Holder Size PCA RB2 3667 000CN Pickup Roller RF5 2708 000CN _h not Power Box Includes bracket clip C4781 60500 1 shown not Jumper Cable Short C4781 60501 1 shown not Jumper Cable Long C4781 60502 1 shown C4265 90907 Paper Handling Devices Parts and Diagrams 763 _h Table 8 12 2 x 500 sheet Input T
71. e sure that the Delivery Head Assembly up and down moves freely Make sure that all paper bins are seated correctly Make sure that the paper bins and the Blind Cover are not broken Replace the Delivery Head Position Motor Replace the Delivery Head Assembly Replace the 8 bin Mailbox PCA Check for paper jammed in the Delivery Head Assembly Make sure that all the paper bins are seated correctly Replace the Delivery Head Assembly C4265 90907 Table 7 41 8 bin Mailbox LED Status Interpretation continued Recommended Message Description Number Action solid green solid red solid amber blinking red blinking amber Wrong Page Request A page request was received with an invalid output bin or invalid paper size information 13 12 0A 13 22 0A Flipper Error During the flipper calibration an abnormal reference voltage was encountered 66 12 08 66 22 08 External Memory Error The 8 bin Mailbox s nonvolatile RAM NVRAM is damaged 66 12 09 66 22 09 C4265 90907 Check the bin destination Check the paper size configuration Turn on the printer Check for paper jammed in the Flipper Assembly area Check the cable connections Replace the Flipper Assembly Replace the 8 bin Mailbox PCA Replace the 8 bin Mailbox PCA self Diagnostics on Paper handling Devices 701 Diagrams This section contains the following diagrams Figure 7 25 Printer Sensors and
72. e troubleshooting process so that the printer s diagnostics can assist in locating printer errors Table 7 2 Power On Defects or Blank Display Problem Action 1 Is AC power available at Verify See table 2 4 on page 87 the printer s power receptacle 2 Is the printer s on off Push the switch to the on position switch set to on 3 Are the printer s fans on Note Fan operation is significant since all fans are controlled by the printer s DC Controller PCA When the printer is in PowerSave mode the See figure 7 9 on page 596 fans are off Make sure that the printer is not in PowerSave mode Press to locate the fans Go Operational fans indicate 1 AC power is present in the printer 2 DC power supply is functional both 24V DC and 5V DC are being generated 3 DC Controller PCA s micro processor is functional NO If the fans are NOT working turn off the printer and remove the printer s Formatter PCA Disconnect all the printer s paper handling options Then turn on the printer and check the fans again If the fans are still not working perform the following steps 1 Verify that all fans are connected to the DC Controller PCA according to figure 7 30 on page 708 2 Replace the low voltage DC power supply See Low Voltage Power Supply LVPS on page 324 for instructions 3 Replace the DC Controller PCA See PCA DC Controller on page 315 for instructions 594 Chapter 7 Troubleshooting C4265 90907 Table 7 2
73. ect the desired paper source and number Feeding paper from Tray 1 will not allow the user to send paper to the Face down output bins during this test If the 8 bin Mailbox is installed in order to perform the paper path test the printer must be configured to mailbox mode If the printer is not in mailbox mode ask the network administrator to change the configuration to mailbox mode to complete this test To perform a paper path test Press MENU until HFORMATICN MEMU appears Press SELECT Press or until the desired input tray appears Press SELECT Press or until the desired output bin appears Press SELECT Press or until the desired duplex mode appears O ON OO Oo fF WB N Press SELECT 10 Press or to choose the desired number of copies 11 Press SELECT 648 Chapter 7 Troubleshooting C4265 90907 Figure 7 15 Note C4265 90907 DUPLEX AND OUTPUT Configuration Menu Sx Items Destination Standard Output Bin Left Output Bin Stapler MailBox 1 MailBox 2 MailBox 3 f Tray 4 MallBox 4 2000 sheet Optional MailBox 5 l Mailboxes 6 8 i Tray4 Optional i i Tray5 prnsccesseees 2 x 500 sheet 7 bin Optional Mailbox tee r Optional Paper Path Test Source and Output Selection Customer Print Job Ask the customer to send a print job from the problem source s to the problem destination s Try to recreate the pap
74. eld stationary jam initial replaceable unit jam 2 3 13 11 1B The media did not reach the sensor Open the VTU Jam sensor delay jam door and remove the media Replace the paper feed VTU assembly or the paper pickup assembly 2 4 13 11 3B Open the VTU door and remove the media Jam sensor stationary jam initial jam 1 1 The VTU door is open Close the door 1 2 Trays 4 5 are open Close the tray s Check the sensors Wrong paper size Load the correct size of paper Check the sensors loaded 1 3 No paper in trays 4 5 Load paper Check the sensors Note If the LEDs will not come on replace the paper deck PCA or the universal power supply assembly 688 Chapter 7 Troubleshooting C4265 90907 Note Note 7 bin Tabletop Mailbox Standalone Diagnos tics The standalone diagnostics are designed to test the device s motors functionality and sensors You will need a power cord a 2 Phillips screwdriver and a small flatolade screwdriver for the DIP switches For information on the 3 000 sheet Stapler Stacker see HP 3 000 sheet Stapler Stacker Service Manual Supplement for Paper Handling Accessories C4788 90904 To change from one test to another or change the DIP switch settings push the blue power supply switch in off position then set to the new test positions 1 To remove the back cover remove 2 screws see page 410 2 Identify the interlock switch This black switch is set when the 7 bin Tabletop Ma
75. embly without attachment rod C4785 69500 ex Exchange Unit 28 8 bin Mailbox Assembly with attachment rod C4785 60500 Whole Unit 29 8 bin Mailbox Controller with metal box 4785 60508 onstrate eac r Bt feetoer re r Sacer Rearty cae S i a S e C E ton bin Mailbox for Stapler Assembly Exchange C4787 69502 ex pT Unit Kit 1 Spacer Plastic included in Kit 1 E 1G Screws Torx T20 M4X10 included in Kit 3 m Screws Torx Tapping T20 M4X10 included in Kit 3 o Screw Torx Tapping T10 included in Kit 3 yf 3E o NO NO D gt C4265 90907 Paper Handling Devices Parts and Diagrams 769 lt ji KIT3 p eae At 52N a el a WANS A tl 1 RANTI SS a a ae ns E RRE ye LSAS RUS ESE 33 KIT1 1A KIT3 3D BA Figure 8 15 8 bin Mailbox Components 2 of 3 770 Chapter 8 Parts and Diagrams C4265 90907 Table 8 15 8 bin Mailbox Components 2 of 3 8150 Part No Ref Description 8100 Part No if different QTY Head Assembly with Metal Tape C4785 60506 a ae Metal Tape and Housing Assembly C4785 60507 a ae Plastic Parts C4785 60519 a Kit 1 Anticurl String 1A Kit 1 Anticurl Spring 1B 1C Kit 3 Screws Torx T20 M4x12 3D Kit 3 Screw Torx Tapping T10 3E Not Repackaging Kit C4785 60513 Shown Not Short C link Cable adapter extension C4785 70001 Shown Not C link Cable 5 bin 8 bin Mailbox to Stapler Unit C376
76. er Path Troubleshooting Questions continued Problem Is the customer loading the paper trays correctly Is the customer overfilling the paper trays Are the paper tray guides set correctly Does the printer need cleaning When was the User Maintenance performed on the printer Action Observe the customer loading the paper Do not fan the paper See proper paper handling procedures in the HP LaserJet Printer Family Print Media Guide Make sure that the paper is NOT over the maximum fill marks in the paper trays Observe the customer loading paper in the trays Make sure that the Tray 2 and 3 left side paper fence is set correctly at both the front and rear of the tray Make sure that the front fence is locked into the correct position For Tray 4 make sure that all adjustments are set correctly front back and side at the top and bottom of the tray Inspect the paper path and paper path rollers See Cleaning the Printer and Paper Handling Accessories on page 158 From the Configuration Page determine the number of pages since the last maintenance see figure 7 17 on page 654 The Printer Maintenance Kit should be installed every 350 000 images Paper Jams Paper jams occur most often when e Paper trays are not correctly loaded Make sure the paper is loaded with the arrow pointing up in Tray 1 and down in Trays 2 3 4 and 5 e The print media does not meet the specifications listed in the HP LaserJet P
77. er Stopper shipping lock PA03002 C124FJ 1 223 Frame Ground Spring 1 PA03002 C208FJ 1 780 Chapter 8 Parts and Diagrams 8 Parts and Diagrams C4265 90907 Figure 8 21 Table 8 20 Glass Plate and PCA Assembly Glass Plate and PCA Assembly 8150 Part No Ref Description 8100 Part No if different QTY 301 Glass Plate Assembly PA03002 C219FJ 1 301 1 Output Tray Bracket Front PA03002 C223FJ 1 301 2 Output Tray Bracket Rear PA03002 C222FJ 1 301 4 Exit Idle Roller PA03002 C224FUJ 2 301 5 HK Ring V2 PA03002 C225FJ 2 302 Main PS Cover Bracket PA03002 C220FJ 1 304 Fan Assembly PA03002 C118FJ 1 305 Power Supply PA03002 C101FJ 1 306 Control PCA FJ PA03002 C102FJ 1 307 Copy Processor Card Cage PA03002 C258FJ 1 309 Back PCA Board CP mate PA03002 C119FJ 1 311 DC Cable PS to Main PA03002 C203FJ 1 313 RFI Cover PA03002 C202FUJ 1 C4265 90907 HP Digital Copier Parts and Diagrams 781 Table 8 20 Glass Plate and PCA Assembly continued 8150 Part No Ref Description 8100 Part No if different QTY 314 CCD Cable PA03002 C229FJ 1 315 Copy Processor Card PM 3700 1 316 Copy Connect Cable 8120 8749 1 782 Chapter 8 Parts and Diagrams 8 Parts and Diagrams C4265 90907 Figure 8 22 Carrier Unit Table 8 21 Carrier Unit 8150 Part No Ref Description 8100 Part No if different QTY 401 Carr
78. er jam errors by having the customer do typical print jobs and the type of print job that has been causing the paper jams When verifying print jobs make sure that all of the settings are selected as desired Keep in mind that application settings take priority over driver settings which take priority over the printer control panel settings If a single setting is not present in the application but is set in the driver that will override the front panel settings JetAdmin does have capabilities to override paper types and sizes and certain conditions See the HP LaserJet 8100 8100 N and 8100 DN Printers User Guide for more information Paper Path Troubleshooting 649 Note Clearing Paper Jams Open and close all printer covers to clear the paper jam message After removing a sheet of paper you may need to check other areas to make sure that all paper has been removed All portions of a jammed piece of paper must be removed or you may run into repeated jams If the jam persists try the following elf you have PostScript installed use the JAM RECOMERY C0h menu item under the PostScript Menu The printer will attempt to automatically recover from paper jams e Execute a formfeed from the computer or the printer s control panel A formfeed may flush any paper or envelopes left in the printer e Check to make sure you have located and removed all scraps of paper from inside the printer e Use the Event Log Page and Event Lo
79. er the printer is installed verify communications between the printer and the IBM compatible computer Enter the following at the DOS prompt C DIR gt LPT1 ENTER for printing to parallel port 1 The printer should print a directory listing of the C directory EIO Troubleshooting The JetDirect Configuration Page shown in figure 7 8 on page 586 contains valuable information about the current status of the EIO accessories Before attempting to troubleshoot a network problem or notifying your network consultant of a problem always print a Configuration Page from the Control Panel s Information Menu If an EIO accessory is installed the JetDirect Configuration Page prints too See the HP JetDirect Network Interface Configuration Guide for detailed explanations of network issues C4265 90907 Troubleshooting the Print System 585 HP LaserJet O PR Network statistics I O card status IP address IPX SPX status of Node name Figure 7 8 Sample JetDirect Configuration Page 586 Chapter 7 Troubleshooting C4265 90907 e Ifthe EIO JetDirect Card has anne palace up and completed its internal diagnostics the CARD RE 7 message will appear If communication is lost an 1 0 HOT REGY message appears followed by a two digit error sade Consult the HP JetDirect Network Interface Configuration Guide for further details and recommended action e The Network Statistics column indicates the status of network activity Bad pack
80. ers do not rotate or do not drop down replace the Pickup Assembly 7 If the problem persists Replace the Vertical Transfer Unit VTU where sensor PS31 is located At power on entry sensor is active 1 Open the Vertical Transfer Unit VTU and remove media 2 Verify that sensor PS1 and PS2 moves freely 3 If any of the sensors PS1 or PS2 are damaged replace the Vertical Transfer Unit VTU At power on exit sensor is active 1 Open the Vertical Transfer Unit VTU and remove media 2 Verify that sensor PS1 and PS2 moves freely 3 If any of the sensors PS1 or PS2 are damaged replace the Vertical Transfer Unit VTU 626 Chapter 7 Troubleshooting C4265 90907 Envelope Feeder Error Messages Table 7 8 Envelope Feeder Error Messages to install will not work for this printer Control Panel Event Description Recommended Action Message Log Error Message Warning The envelope feeder is empty Refill the envelope feeder Printing of the current job is not interrupted Error The envelope feeder does not have Put the requested paper into the the requested paper envelope feeder Error There is no envelope in the feeder 1 Load the requested envelope the wrong size is loaded in the type and size into the envelope feeder or the type and size is set feeder incorrectly in the control panel 2 Make sure that the envelope size and type are set correctly from the Pa
81. etop Mailbox to deactivated the printer Perform a sensor check Check the bin full and interlock sensor PCA cabling and controller PCA 692 Chapter 7 Troubleshooting C4265 90907 Table 7 40 Patterns of Flashing LEDs continued Long Short Error Number Meaning Recommended Action 1 2 C4265 90907 Bin full when running Remove paper from all the bins the standalone test Self Diagnostics on Paper handling Devices 693 Note Figure 7 23 8 bin Mailbox Standalone Diagnostics For information on the 3 000 sheet Stapler Stacker see HP 3 000 sheet Stapler Stacker Service Manual Supplement for Paper Handling Accessories C4788 90904 The stand alone diagnostics are designed to test the device s motors and functionality without connection to the printer Note that the diagnostics do not test the functionality of the stapler You will need one power cord and a small flat blade screwdriver for the power supply switch 8 bin Mailbox LEDs Description The 8 bin Mailbox has two sets of LEDs e User LED The first is a single LED located on the right side of the top cover Figure 7 23 callout 1 This User LED provides information to the end user about the 8 bin Mailbox power on status and the attachment and alignment to the printer e Service LEDs The second set is formed by three independent LEDs located in the middle of the left side cover Figure 7 23 callout 2
82. ets framing errors un sendable packets and collisions should be minimal If a high percentage greater than one percent of these occur contact the network administrator All of the statistics are set to zero when the printer is powered off e A Novell Status block should state the Novell printer server name to which the printer is connected If the Node Name reads NPIXxxxxx XXXXXX last six digits of the ElIO s LAN address the EIO card has not been configured for a Novell server as in figure 7 8 This could indicate that the card is operating under an IPX protocol other than Novell Consult with the network administrator if the Node Name is not present e Inthe TCP IP protocol block the default IP address is 192 0 0 192 It is acceptable to staged the panar aii me default address The error message FEF BUF z955 may appear in this block This is also an aaceepiabies error adel if the TCP IP protocol is not being used Please check with the network administrator to determine the correct IP address for the printer Verify Host System Operation Try to print to another known working printer or move the failing printer to a known working location Verify that the correct driver is installed and operating properly Verify Network and Server Operation Try to print the job to the printer s parallel port Try to print from the host system through the network to another printer Contact the network administrat
83. executes The Carrier Unit moves and the Lamp lights as if they were making a flatbed copy Open the ADF to stop the flatbed test Have a stack of paper ready Close the ADF and load paper The ADF will move paper and the Lamps will light as if making a two sided copy Note Successful completion of this test will exercise the functionality of both Lamps the Carrier Unit the Optical Unit and the Control PCA 734 Chapter 7 Troubleshooting C4265 90907 Other Tests Use the tests listed below to determine if a part is good or bad without swapping parts Table 7 50 Other Tests Possible Bad Part Copy Processor Board Control PCA Front Panel Power Supply Paper handling mechanisms C4265 90907 Tests and indicators that the part is Good or GG Bad 33 Good if the Front Panel icons display the Copy Processor LED test page 730 shows green or green and red Good if there are no equipment errors the fan is on the Front Panel works the offline test is OK Good if the backlight comes on might be OK logo displays probably OK the first icons display definitely OK passes the service mode tests which catch small defects such as bad pixels stuck buttons or no touch Good if the fan comes on the start button LED lights the Front Panel displays an image Good if the service mode ADF test works the offline test works both
84. fer to the correct number in Printer Message Tables on page 607 wee an error Is meGlecien in an a Paper ja Device a fo13 22 OF SSe Will be Ee on ne Corio Panel Hint Whenever a appears on the Control Panel a good practice is to clear the a paper from the printer press GO to take the printer offline and print the Event Log If you cannot print the Event Log you can still display it on the Control Panel The last error is the error at the top of the Event Log printout with the highest number in the left most column Write the error next to the last error logged To interpret the Event Log e Each individual entry in the log is called an error while all errors occurring at the same page count are called an event See the Recommended Action in Printer Message Tables on page 607 for each error comprising an event to gain a clear picture of what took place during that event Events usually conclude with a time out or no response from the device error amp amp in the Event Log Turn the printer off and then turn the printer on e Use the Event Log table in this section to associate errors in the Event Log with the Control Panel error message Follow the Recommended Action listed in the Event Log Table starting on page 607 for each error or event Note Itis assumed that any Paper Handling Devices are connected as shown in the C link Cable Diagram figure 7 7 on page 583 The errors will be logged wit
85. following lists general questions you should ask and topics you should explore prior to troubleshooting Table 7 14 General Paper Path Troubleshooting Questions Problem What is the frequency of the paper jams e g continuous one jam per 100 pages one jam per 1000 pages etc Do paper jams only occur when the paper is fed from a particular paper input source e g Tray 1 Tray 2 Tray 3 Tray 4 Tray 5 or Envelope Feeder Do jams only occur when paper is output to a specific output bin e g Face down bin Face up Bin mailbox bin duplex operation stapler Do paper jams occur with a specific type of media Where does the leading edge of the first sheet of paper in the printer s paper path stop when a jam occurs Are any sheets of paper physically damaged or torn C4265 90907 Action Verify with the customer Print or display the Event Log to determine paper jam history See Display on page 598 and Printer and Paper Handling Devices Messages on page 604 and evaluate the Event Log See Paper Jams on page 646 and use the Paper Path Test to isolate the problem Use Paper Path Test on page 648 to isolate the problem Try known good media See the HP LaserJet Printer Family Print Media Guide Attempt to duplicate See Paper Path Test on page 648 Inspect the paper path and all paper path mechanical assemblies prior to the leading paper jam Paper Path Troubleshooting 645 Table 7 14 General Pap
86. g Codes to aid you in isolating where the errors are occurring Clearing Repeated Paper Jams 1 Check to see that media is correctly loaded in trays and that all width guides are correctly set not skewed 2 Try turning over the stack of paper in the tray If you are using letterhead paper try printing from Tray 1 3 Do not use previously printed paper or torn worn or irregular paper 4 Check the media specifications If it is outside of the recommended specifications problems may occur See the HP LaserJet Printer Family Print Media Guide 5 The printer may be dirty Clean the printer as described in the first section of this chapter 6 Check that paper loaded in Tray 1 is NOT longer than 17 7 inches 450 mm or wider than 11 7 inches 297 mm These are the maximum dimensions that the printer can feed otherwise the printer will jam 7 Make sure that Tray 4 and Tray 5 are set for the size of paper installed and that the tray is not overloaded with paper 650 Chapter 7 Troubleshooting C4265 90907 Step 5 Information Pages C4265 90907 From the printer s Control Panel you can print pages that give details about the printer and its current configuration The following information pages are described e Menu Map below e Event Log Pages page 598 e Configuration Pages page 653 e File Directory Page page 656 e Usage Page page 657 For a complete list of the printer s information pages print a Menu M
87. g an offline test If yes then clean the glass and optics If no replace the Lamp Check the Optical Unit cable connection Replace the Lamp elf the problem persists replace the Control PCA A problem occurred with the frontside optical system Check to see if the Lamp s turn on during an offline test If yes then clean the glass and optics If no replace the Lamp Check the Optical Unit Carrier Unit cable connection f necessary replace the Lamp elf the problem persists replace the Control PCA 722 Chapter 7 Troubleshooting C4265 90907 Table 7 45 Equipment Errors continued Error Message Description ee A mechanical problem occurred OTL EE Check that the shipping lock has been removed and reinserted properly Check that the Home Position Sensor is connected Check the Carrier Belt Check the Flatbed Motor If the problem persists replace the Flatbed Motor Unit If the problem persists replace the Control PCA If the problem persists replace the Power Supply C4265 90907 Error Messages and Problems 723 Temporary Errors A Temporary Error displays when problems with the paper path occur The Front Panel will display the specific error and graphically illustrate the actions needed to correct the error Automatic Document Feeder puna Table 7 46 Temporary Errors Error Message Description Paper was not found on the ADF path before a READ command was executed or paper did not pass throu
88. ge 733 to confirm the control PCA is good Perform a Copy Processor LED test page 730 If the Copy Processor is okay suspect the front panel Replace the suspected part The front panel Perform a Copy Processor LED test page 730 to confirm that backlight comes on and the Copy Processor is okay If necessary replace the Copy display shows the logo Processor a boot icon or error Reseat the copy connect EIO card and the copy processor card ESSey Check the connections between the copy connect EIO card and the Copy Processor card Print a directory of the printer s hard disk drive to check that the Copy Module Pin ale is stance see paga ae Make sure eg Based i and Le Pi eee ee displays on the sprinter sf sania sierra sae poeta i fi it tdos not re download the copy module firmware see page 150 Ifthe display shows an error message see page 720 to resolve the problem Ifthe display stops at one of the four boot icons note which and see page 732 to resolve the problem C4265 90907 Display and Communication 719 Step 3 Error Messages and Problems Note Have you resolved error messages YES Go to Step 5 Paper Path Show or print the event log for the copy module or printer from the printer s Information Menu e Does the copy module s front panel report any errors See page 720 and take appropriate actions e Does the printer s control panel report any copy module errors See page
89. ge 766 table 8 3 on page 747 table 8 3 on page 747 table 8 3 on page 747 table 8 3 on page 747 table 8 3 on page 747 table 8 3 on page 747 table 8 2 on page 745 table 8 4 on page 749 table 8 4 on page 749 table 8 4 on page 749 table 8 6 on page 753 table 8 6 on page 753 C4265 90907
90. gh the ADF within the specified time This error state can be reset by one of the following operations the copy module receives a CLEAR command or remove paper from the ADF and close the ADF cover visually inspect for bad alignment If the problem is chronic clean or replace the ADF pick rollers and separation pad The ADF cover was opened during the ADF READ operation or the ADF cover was open when the ADF read started A START command was received but a misfeed occurred from the ADF input tray Restack the pages in the ADF input tray Press START to continue the copy job visually inspect for bad alignment If the problem is chronic clean or replace the ADF pick rollers and separation pad 724 Chapter 7 Troubleshooting C4265 90907 Step 4 Information Pages Print information pages from the printer s Information Menu See page 651 C4265 90907 Information Pages 725 Step 5 Paper Path Is the ADF feeding paper correctly YES Go to Step 6 Image Quality Does the copy module cause damage to the original experiencing frequent mispicks double feeds jams or skewed paper feeding Check paper types used by customer and suggest to use the flatbed if out of specification Determine if the ADF cleaning interval has been exceeded Check the configuration page See Sample Copy Module Configuration Page on page 655 for an example Inspect and clean the ADF assemblies as needed Determine if the maintenance inter
91. gure 7 21 on page 677 Check the toner cartridge using the check list on page 662 Perform the cleaning procedure described in Cleaning the Printer and Paper Handling Accessories on page 158 For more information about HP s paper specification standards see Paper Capacities and Sizes on page 50 and the HP LaserJet Family Paper Specification Guide Compare and perform the actions recommended in Image Quality Tables on page 663 Perform the steps in Half Self Test Functional Check on page 678 to determine where the defect is If the defect is on the drum replace the toner cartridge If it is not on the drum replace the transfer roller Image Quality 661 Note Check the Toner Cartridge Image formation defects are often the result of toner cartridge problems If there is any doubt always replace the toner cartridge before troubleshooting image defects Use the following check list to make sure that the toner cartridge is still operable Make sure that the toner cartridge has toner Full toner cartridge weight 3200 grams 114 oz Empty weight 2200 grams 80 5 oz Check the expiration date of the toner cartridge stamped on the cartridge box Check the toner cartridge to see if it has been disassembled or refilled Make sure that the toner cartridge is seated properly in the printer cavity Inspect the cartridge for toner leaking through worn seals If the drum has been manually rotated it may have caused inte
92. h different device numbers if any non standard cabling is installed C4265 90907 Display 603 Step 3 Printer and Paper Handling Devices Note Messages Be sure to read the exact text of the control panel message including the error message number and the text in order to locate the error message in the tables This printer has enhanced information in the control panel Printer messages displayed on the control panel provide five categories of information Each message category is assigned a priority If more than one condition occurs at the same time the highest priority message is displayed When it has been cleared the next priority message will be displayed and so on The displayed messages and their priorities are e Printer Status Warning messages Error messages Critical error messages External Paper Handling Device Messages Control Panel and Event Log Message Format The format of Control Panel messages is For information on the 3 000 sheet Stapler Stacker see HP 3 000 sheet Stapler Stacker Service Manual Supplement for Paper Handling Accessories C4788 90904 604 Chapter 7 Troubleshooting C4265 90907 Note The following are two examples of Control Panel messages the corresponding Event Log messages and what the messages mean These examples do not show the recommended action to follow to fix the problem See Printer Message Tables on page 607 for the recommended actions for these messages
93. he Optical Unit If the problem persists replace the Control PCA Frequent paper feed errors jams Check that the original document paper type is supported by the ADF If not then use the flatbed Make sure that the originals are being loaded into the ADF correctly Inspect the Pick Rollers and Separation Pad for contamination and clean Clean the ADF Replace the Pick Rollers and Separation Pad Perform an offset calibration Front panel buttons and touch screen are not working Perform Front Panel tests Replace the Front Panel If the problem persists replace the Control PCA C4265 90907 Image Quality 729 Testing the Copy Module Use the following tests to diagnose problems with the copy module Print information pages page 651 Copy Processor LED Test below Copy Module Boot Up Icon Conditions page 732 Copy Module Offline Test page 733 Other Tests page 735 Service Mode Tests page 737 Note If the 1394 connect or firmware download fails the display will freeze at icon 2 3 or 4 The display of any icon is the best indication that the Front Panel is functioning correctly Copy Processor LED Test Blinking LEDs SN A Di D2 D3 Figure 7 37 Copy Processor LEDs 730 Chapter 7 Troubleshooting C4265 90907 Note Perform
94. he application software 4 Replace the Paper Handling Controller if it is not shown on the Configuration Page 5 Verify that the C link cables are connected as shown in figure 7 7 on page 583 6 Reseat the C link Cable and inspect for pushed in pins Troubleshooting the Print System 589 7 Replace the C link Cable 8 Replace the 2000 sheet or 2 x 500 sheet Input Tray Controller PCA Jams when printing envelopes transparencies or labels to the 8 bin Mailbox or 5 bin Mailbox with Stapler The 8 bin Mailbox does not support these media Direct these media to the Face up Bin top bin of the 8 bin Mailbox Stops printing and hangs on certain jobs 1 Remove any non HP Memory DIMMs and retry 2 Setto 300 DPI and retry Top 2 3 of portrait page is lighter 1 Replace the Toner Cartridge and retry 2 Replace the Transfer Guide Will not print to Mailbox 1 Print the Configuration Page Make sure that the Paper Handling Controller 2000 sheet Input Tray and 8 bin Mailbox are listed in the Paper Handling Options section 2 Replace the Paper Handling Controller if it is not shown on the Configuration Page Inspect the C link Cables for pushed out pins Replace the C link Cables Connect the 8 bin Mailbox directly to the printer If it is now recognized on the Configuration Page replace the 2000 sheet Input Tray Controller 6 Replace the 8 bin Mailbox Controller 7 Replace the 8 bin Mailbox External Power Supply 8 Re
95. her Devices Messages Note For information on the 3 000 sheet Stapler Stacker see HP 3 000 sheet Stapler Stacker Service Manual Supplement for Paper Handling Accessories C4788 90904 Stapler Error Messages Push STL Sensor _e M1 Mo STL Out 4 A PS Rack gt SS Pushers IR Sensor V7 a p Swi IAN PS Bin Full lt DOr o ee a i PS Retainer PS Slider AD OA AeIE Sn EEN AR ma ae Z ae O ZB Sliders i Sere Next Bin Full Sensor M3 Table 7 11 Stapler Error Messages Control Panel Event Description Recommended Action Message Log Error Message Lietie Error A stapler jam or a paper jam 1 Clear the paper from the DAA LLE occurred stapler alternates with 2 Open the top cover of the LER TRE stapler and clear the stapler jam 3 Resend the print job Larm Error The paper is not aligned correctly in 1 Remove the paper from the the stapler stapler 2 Resend the print job 640 Chapter 7 Troubleshooting C4265 90907 Table 7 11 Stapler Error Messages continued 33 113 33 0A 13 33 0B 7 13 330C Slider Jam C4265 90907 Staple Jam Rack Jam Control Panel Event Description Recommended Action Message Log Error Message Warning The finishing device is running out of Refill the finishing device finishing material Error The external paper handling finisher Refill the finishing device device is out of binding agent Wa
96. ier Unit PA03002 C113FJ 1 401 1 Lower Lamp front side PA03002 C114FJ 1 401 2 Carrier Unit Lamp PCA PA03002 C251FJ 1 401 3 Carrier Rail Bushing PA03002 C206FJ 1 401 4 Carrier Unit Dust Cover PA03002 C256FJ 1 401 5 Carrier Unit Lubrication Felt PA03002 C259FJ 1 C4265 90907 HP Digital Copier Parts and Diagrams 783 Figure 8 23 ADF Unit Table 8 22 ADF Unit 8150 Part No Ref Description 8100 Part No if different QTY 501 1 ADF Latch Lever Front PA03002 C242FJ 1 501 2 ADF Latch Spring PA03002 C245FJ 2 501 3 Drive Roller Bearing PA03002 C233FJ 2 501 5 Optical Unit Tie Down w Pad PA03002 C227FJ 1 501 6 Drive Roller Shaft PA03002 C230FJ 2 501 7 ADF Latch Shaft PA03002 C244FJ 1 501 8 Pick Spring PA03002 C240FJ 1 501 9 ADF Motor Unit PA03002 C109FJ 1 501 LED Assembly includes cable PA03002 C126FJ 1 11 501 Key Washer PA03002 C241FJ 1 12 784 Chapter 8 Parts and Diagrams 8 Parts and Diagrams C4265 90907 Table 8 22 ADF Unit continued 8150 Part No Ref Description 8100 Part No if different QTY 501 ADF Belt PA03002 C111FJ 1 15 501 Bearing for Feed Roller PA03002 C265FJ 2 16 501 ADF Latch Lever Rear PA03002 C243FJ 1 17 501 Reduction Gear PA03002 C232FJ 2 18 501 Drive Roller Gear PA03002 C231FJ 1 19 501 Pad Shaft PA03002 C238FJ 2 20
97. ilbox comes into contact with the printer Look on opposite side from the paper trays This interlock can be defeated by holding it in with a finger or a piece of tape 3 Identify the DIP switch SW1 upper right corner of the controller PCA 4 Identify the service LED LED1 near the C link connectors Table 7 39 DIP switch settings for troubleshooting test DIP Switch Normal Motor Standalone Running Test Sensor Test Settings Test Mailbox Stacker 1 Off On On Off Off 2 Off On Off On Off 3 Off Off On Off On 4 Off On Off On On C4265 90907 NORMAL TEST SETTING SETTING OFF ON POSITION POSITION Self Diagnostics on Paper handling Devices 689 Note The DIP switch is on if it is set to the right The DIP switch is off if it is set to the left 7 bin Tabletop Mailbox Motor Test This test allows you to verify the functionality of the main motor Face down solenoid and face up diverter solenoid 1 The top cover and paper access door must be closed to perform this test Set the DIP switches for the motor test see table 7 39 Pull out the power supply switch to the test position Press and hold in the interlock switch A self test should be performed then the main motor will start moving continuously until the interlock switch is released The service LED will flash every 0 5 seconds If any other pattern results with the service LED see tabl
98. ing I oS SW704 4 F PAP SIZE3 switch i ri Teg PAP SIZE4 t t Figure 7 33 2000 sheet Input Tray Controller PCA Inputs C4265 90907 Diagrams 711 Controller PCA DCMOT RDY L when deck motor rotates normally DCMOT ON Deck motor is driven when L Deck motor J117 1 J116 4 J205 1 Pickup motor Cure 3 2 3 J119 4 J206 1 Lifter clutch 1 2 Bean J203 1 J102 8 J101 3 J207 8 clutch 4 7 4 1 J205 1 J102 10 J101 1 J207 10 Feed clutch 4 9 2 9 Pickup J115 1 J114 2 J208 2 wa a FEDBND FEDBD FEDAND FEDAD Pickup motor rotation control signal 24V Lifter rises when L REGICL Registration roller rotates when L FEEDCL Feed roller rotates when U PICKUPSL Arm is lowered when L Figure 7 34 2000 sheet Input Tray Controller PCA Outputs 712 Chapter 7 Troubleshooting C4265 90907 2000 SHEET INPUT TRAY CONTROLLER PCA J208CCT J303 J303 J301 J301 J207C HI2 FEDIAD FEDIAND J f FEDLaD 3 C FEDI NO N Ld N C J206 M 2 ae J210CMi2 305 J306s ETT orvad Cf ORVAND reozeuo gt f 3 F ETF orvao Fep2eo Pee t 2 EJ f ORVEND FEDZAND I Pe w FeD2A0 TT s U2UiCHI29 J306 J308 H fc F PUPSLDS a3 5 ac J801 JeDS HI2 Jzi2teT J307 J307 J311 12 2 beng p a eS gt A y C C pete N c gt ac get J701 Res Sle E a P h a 3 fe erreurs 2 SHE Aag opla u an S
99. ing a Copy Processor LED Test 1 From the back of the copy module unscrew the left thumb screw on the Copy Processor Card 2 Gently pull the loosened thumbscrew downward moving the bulkhead of the Copy Processor Card slightly away from the body of the copy module Be careful not to unseat the Copy Processor Board 3 Look down inside the copy module near the bulkhead of the Copy Processor Card You should be able to see the Copy Processor LEDs If you cannot see the LEDs you may have to temporarily remove the Copy Processor bulkhead To do this remove 2 screws to temporarily detach the bulkhead from the PCA so that the LEDs may now be seen easily Reinstall the Copy Processor Copy Processor LED Test Results Table 7 48 Copy Processor LED Test Results If LED is Indicates that Copy Process or is Blinking green Good do not replace it Blinking red Bad and should be replaced Blinking red and green Probably good but firmware download was not successful Check the Copy Module Boot Up Icon Conditions on page 732 and the printer connections C4265 90907 Testing the Copy Module 731 Copy Module Boot Up Icon Conditions Table 7 49 Icon Conditions Icon Condition Recommended Action No icon Ifthe display is blank or only the backlight appears or it freezes at the logo see Display and Communication on page 719 Check connections and suspect the Front Panel
100. int defect 4 Fusing Assembly is dirty or defective 5 Gears are worn causing slippage or jumping 6 Paper does not meet specifications The surface of the paper may be too coarse causing repeated marks Recommended Action Examine and clean the rollers in the paper path See Cleaning the Printer and Paper Handling Accessories on page 158 Print a cleaning page If the problem persists replace the Fusing Assembly See Fusing Assembly on page 306 for instructions Inspect the gears driving the toner cartridge and the Fuser Replace the Main Drive Assembly if necessary See Main Gear Assembly on page 310 for instructions Try a different media or paper lot see HP LaserJet Printer Family Print Media Guide Table 7 26 Line at Edge of Paper Possible Cause Toner cartridge is defective The photosensitive drum is wearing out The line will grow wider with cross hatching Shaking the cartridge does not relieve the problem 670 Chapter 7 Troubleshooting Recommended Action Replace the toner cartridge C4265 90907 Table 7 27 Misshapen Characters Voids Possible Cause 1 Paper surface too rough Toner migrates to low spots leaving higher areas void 2 Printing on wrong side of paper The label on the ream of paper indicates which side to print on The different surface properties of some papers may cause problems if loaded wrong side up 3 Paper surface is too smooth for proper
101. is incorrectly adjusted If the guide is pushing too tightly against the paper it may be delayed in being pulled into the printer If the guide is too loose it may cause image skewing 3 Paper does not meet specifications The surface of the paper may be too smooth for the Pickup and Feed Rollers to correctly feed paper into the printer 4 Drive gears are worn or broken If any gear within the drive train or paper path becomes excessively worn or dirty erratic paper movement can result 5 Worn Pickup or Registration Rollers Paper is not being picked up consistently Table 7 29 Image Skew Possible Cause 1 Paper is loaded incorrectly If the paper is not installed flush into the paper tray a skewing problem will result 2 Paper size adjustment levers are missing or installed incorrectly 672 Chapter 7 Troubleshooting Recommended Action Reload proper amount of paper squarely in the tray Review paper loading with the customer Make sure that the paper guide is adjusted for the correct paper size and is locked into position Try a different paper lot see HP LaserJet Printer Family Print Media Guide Replace the defective gear or Main Drive assembly See Main Gear Assembly on page 310 for instructions Inspect all paper path rollers looking for wear cracks or glazing Replace the worn rollers Recommended Action Remove paper from the tray and install paper correctly Position the paper
102. lace the 8 bin Mailbox PCA Replace the Delivery Head Assembly C4265 90907 Table 7 41 8 bin Mailbox LED Status Interpretation continued Recommended Message Description Number Action solid green solid red solid amber blinking red blinking amber blank Jam in Delivery Head Assembly Check for paper jammed in the A time out condition occurred in the Delivery Head Assembly PSExit1 sensor Make sure that both the PSExit1 and PSExit2 sensors on the Delivery Head Assembly move freely Make sure that the fingers are over the Ejector Rollers on the Delivery Head Assembly Replace the flat ribbon cable that connects to the Delivery Head Assembly Replace the Delivery Head Assembly Replace the 8 bin Mailbox PCA 13 12 05 13 22 05 C4265 90907 Self Diagnostics on Paper handling Devices 699 Table 7 41 8 bin Mailbox LED Status Interpretation continued Recommended Message Description Number Action solid green solid red solid amber blinking red blinking amber Jam in the Delivery Head Position System The elevator motor detected an invalid window when scanning 13 12 06 Slider Problem at the Head Assembly The sliders do not activate the slider photosensor 65 12 04 65 22 04 700 Chapter 7 Troubleshooting Make sure that the Blind Cover and Scan Bar are installed properly Check for paper jammed in the Transport Belt System and the Delivery Head Assembly Mak
103. lace the sensor bin full PCA or controller PCA C4265 90907 Self Diagnostics on Paper handling Devices 691 Table 7 40 Patterns of Flashing LEDs continued Error Number Long Short Meaning Recommended Action 2 2 13 12 01 Open all covers and doors in the device and 13 22 01 remove any jammed paper Jam without delivery Check for paper jammed in the printer notice Try printing again 2 3 13 12 11 Open all covers and doors in the device and 13 22 11 remove any remaining media Entry sensor delay Check each output bin D 5 13 12 17 Perform a sensor check 13 22 17 Check the sensor flag the optical sensor or Face up sensor delay cabling D 7 Reversing area delay Replace the sensor PCAs Replace the controller PCA 2 9 13 12 15 13 22 15 Vertical sensor delay 2 4 13 12 21 Open the top and back covers and remove 13 22 21 any remaining media Entry sensor Check each output bin activated too long je Perform a sensor check 2 6 13 12 27 Check the sensor flag the optical sensor or 13 22 27 cabling Face up sensor Replace the sensor PCAs activated too long je Replace the controller PCA 2 8 13 12 21 13 22 21 13 12 27 13 22 27 Reversing area sensor activated too long 2 10 13 12 22 13 22 22 13 12 25 13 22 25 Vertical sensor activated too long 1 1 Door open or Close the top cover and paper access door interlock switch Firmly attach the 7 bin Tabl
104. le 7 5 Engine Error Messages continued X Description 1 Illegal input 2 Illegal output Control Panel Event Description Recommended Action Message Log Error Message aS Error A printer error has occurred 1 Press Go to clear the error PETHTER FRR X Description message al emale with 0 NO_RESET_ REPORT 2 Turn the printer off and reseat eee ie A 1 NO_ENGINE_RESPONSE the formatter board all DIMMs ii 2 EXCESSIVE _ GLITCHES EIO Cards and the hard disk 3 LOST_PPRDY_SIGNAL drive 4 COMMUNICATION_TIMEOUT 4 Check the cable from the DC 5 BAD_TRAY_BIN_REPORTS controller and laser scanner 6 ECC7_COMMAND_ERROR assembly 7 INCOMING_PARITY_ERROR 5 Replace the laser scanner 8 OUTGOING_PARITY_ERROR assembly 9 MISSED_INTERRUPT 6 Replace the DC controller A HUNG_COMMUNICATIONS PCA B LOST_XISR_ERROR 7 Replace the formatter board C INVALID_BUS_TIMEOUT D VERY_LATE_ECOMM_ISR Error A temporary printing error occurred 1 Press GO The page containing the error will automatically be reprinted 2 Turn the printer off and then turn the printer on 3 Check the printer s configuration Critical Error A fan motor failure occurred All fans are enabled to low speed operation at power on Fans will go into high speed operation during the print cycle X Description 2 Fan 3 Formatter Fan intake 3 Fan 2 Low voltage power supply exhaust 5 Fan 1 Laser scanner exhaust Low voltage power supply e
105. le Firmware is installed see page 656 Redownload the Copy Module Firmware page 150 Check the printer s configuration pages for the Copy Connect ElO and Digital Copier Pages 732 Chapter 7 Troubleshooting C4265 90907 Note A3 Top of paper sensor Figure 7 38 C4265 90907 Download is complete and successful when the main menu replaces Icon 4 Copy Module Offline Test This test does not depend on a functioning Copy Processor or a functioning Front Panel This is a pass or fail test If the Carrier Unit moves the ADF feeds paper and the Lamps come on then the test is passed If this does not happen the copy module will appear to be dead Successful completion of this test will exercise the functionality of both Lamps the Carrier Unit the Optical Unit and the Control PCA ADF cover OMR sensor ADF empty B5 open sensor sensor Mmo ON N O Bse TEN ADA sensor AS I EAA HA T Locations of ADF Sensors 1 Turn the copy module off 2 Open the ADF cover and pull the ADF Empty Sensor to the paper out position and push the B5 Paper Sensor with respect to portrait paper while turning the copy module on When you hear the copy module begin to initialize release the sensors 3 Close the ADF and then open the ADF Testing the Copy Module 733 4 Close the ADF At this point you should be in the offline test mode If no paper is loaded within 5 seconds the flatbed test
106. me as the computer from the e The computer was powered on or I O Menu in the printer s control off while the printer was online panel e The printer s serial configuration 2 The serial baud rate setting was not the same as the computer s can be accessed from the I O Menu in the printer s control panel 3 Press GO to clear the error message and continue the printing 4 Turn the printer off 5 Reseat the ElO card and turn the printer on Error The connection has been broken 1 Turn the printer off and reseat between the printer and the EIO card the card in the specified slot 2 Press GO to clear the error message and continue printing Error A temporary printing error occurred Press Go The page containing X Description the error will automatically be 1 Unknown misprint error reprinted 2 Beam detect misprint error 3 See error 41 3 If this message persists 4 No VSYNC error 1 Reseat the connections to the 5 Media feed error Laser Scanner and the Engine 9 Noise VSREQ error Controller Board 2 Replace the Laser Scanner See Laser Scanner Assembly on page 308 for instructions 3 Replace the Engine Controller Board hice Error The paper size you are trying to print 1 Make sure that the control panel setting for Tray 1 or the Envelope Feeder is correctly adjusted for size The printer will continue trying to print the job until the size settings are correct 2 Press Go The page containing the error will
107. mended Action 1 Check for jammed paper in the Delivery Head Assembly 2 Ensure free movement in PSExit 1 sensor flags on the delivery head assembly 3 Check the delivery roller s fingers They must be over the ejector rollers on the delivery head assembly 4 Replace the flat ribbon cable that connects to the delivery head assembly to the controller PCA 5 Replace the MBM Controller PCA 6 Replace Delivery Head Assembly 1 Check for jammed paper in the Delivery Head Assembly 2 Ensure free movement in PSExit 2 sensor flags on the delivery head assembly 3 Check the delivery roller s fingers They must be over the ejector rollers on the delivery head assembly 4 Replace the flat ribbon cable that connects to the delivery head assembly to the controller PCA 5 Replace the MBM Controller PCA 6 Replace Delivery Head Assembly Printer and Paper Handling Devices Messages 637 Table 7 10 8 bin Mailbox Error Messages continued Control Panel Event Description Recommended Action Message Log Error Message Elevator Head Assembly Jam when 1 Check for jammed paper in scanning and looking for home the delivery head assembly position 2 Check that the blind cover is properly installed 3 Check that the Scan Bar if stapler unit is installed is properly seated 4 Check for free movement of the delivery head assembly 5 Check that all paper bins are seated correctly 6
108. monia fumes such as those produced by diazo copiers or office cleaning materials e The printer is not exposed to direct sunlight e Non HP components such as refilled Toner Cartridges font cartridges and memory boards are removed from the printer When moving the printer into a warm room from a cold location such as a warehouse various problems can occur due to condensation in the printer For example if the photosensitive drum is cold the resistance of the photoconductive layer will be high This will lead to incorrect contrast Leave the printer running for 10 to 20 minutes For information on the 3 000 sheet Stapler Stacker see HP 3 000 sheet Stapler Stacker Service Manual Supplement for Paper Handling Accessories C4788 90904 582 Chapter 7 Troubleshooting C4265 90907 Figure 7 7 Note Note C4265 90907 Communication Ask the customer to run a print job from the host system If the print job is successful communication to the printer is ensured Interface Troubleshooting Short C link Cable 24 inches 61 cm Formatter ee 8 bin Mailbox wee 7 bin 2000 sheet oe Mailbox Input Tray or no stapler 2x500 sheet ee e SS Input Tray Dy eer ay an Sal AO Long C link Cable Medium C link Cable AD 70 inches 178 cm 39 inches 97 cm CSZ output ee input Communications Link C link Cables Suppo
109. nel numbers do not correspond to fan numbers i e a fan error ending in i does NOT refer to Fan 1 596 Chapter 7 Troubleshooting C4265 90907 Engine Test The engine test verifies that the print engine is functioning correctly This test is very useful for isolating printer problems since the Formatter PCA is completely bypassed during an engine test The engine test prints a full page of horizontal lines across the entire printable area The engine test prints from Tray 3 ONLY and can be activated with the Formatter PCA removed Note Tray 3 must be installed and loaded with paper to perform an engine test Also make sure that the EP toner cartridge is installed in the printer Engine Test Button Location The engine test button is located on the DC Controller PCA It is accessible through a hole at the right rear of the printer See figure 7 10 Printing an Engine Test To print an engine test use a non metallic object such as a pencil to press the engine test button see figure 7 10 A single test page will print The engine test will be continuous as long as the button is held In Access Button Engine Test Printout Figure 7 10 Engine Test Button C4265 90907 Power On 597 Step 2 Display The Control Panel should display OFFLIHE or F ALE OH For information about errors a access aA event eres i f the display is
110. ng Devices 681 1 Make sure that paper is in the tray 2 Set the DIP switches on the Controller PCA for stand alone running mode See Table 7 35 for an explanation of the settings 3 To set the power supply switch to Diagnostic Mode pull the blue power supply switch outward The motors will start Paper should now be lifted from the tray and fed through the VTU e lf the unit does not work properly the lower Service LED on the Controller PCA flashes in a pattern that indicates the problem See Table 7 36 on page 684 for an interpretation of the LED patterns 4 To stop the test set the power supply switch back to Operational Mode and set the DIP switches on the Controller PCA to the off position see Table 7 35 Open the VTU and remove any media from the paper path 682 Chapter 7 Troubleshooting C4265 90907 2000 sheet Input Tray Sensor Test This test manually activates the sensors on the 2000 sheet Input Tray to test if they are working properly 1 NORMAL SETTING SETTING OFF ON POSITION POSITION Set the DIP switches on the Controller PCA for sensor test mode See Table 7 35 for an explanation of the settings For each paper sensor a Pull open the paper tray and open the VTU b Remove the metal spring that holds the sensor unit in place secured by 1 screw See Figure 6 76 callouts 2 and 5 c Pull out the sensor unit To set the power supply switch to Diagnostic M
111. ngth requests or extra page eject commands Check with the network administrator Remove the paper from the tray and bend the stack to separate the pages see the HP LaserJet Printer Family Print Media Guide Remove the sealing tape Recommended Action Replace the toner cartridge Make sure that all covers are in place Image Quality 663 AaBbCc AaBbCc AaBbCc Table 7 19 Black Pages continued Possible Cause 3 High voltage contact springs are dirty or defective The high voltage contacts are mounted on the High Voltage Power Supply PCA and protrude into the toner cartridge cavity 4 High voltage power supply circuit is defective not supplying the correct negative voltage 5 DC Controller PCA is defective If the DC Controller turns on the laser beam continuously the entire surface of the Photosensitive drum is neutralized causing a completely black page 6 Laser Scanner Assembly is faulty turning laser on continuously 7 Connectors between the Laser Scanner unit and DC Controller are not seated properly or are defective Table 7 20 Fading Print Possible Cause 1 Toner supply is low 2 Print Density is set incorrectly 664 Chapter 7 Troubleshooting Recommended Action Inspect and clean the high voltage contacts If damaged replace the High Voltage Power Supply PCA See High Voltage Power Supply HVPS on page 323 for instructions Replace the High Voltage Powe
112. nnect cable to the printer and plug in the Copy Module directly to the AC outlet The copy module should boot to the second icon and stop Ifthe fan still does not run check its connection to the Control PCA If the connection is OK suspect the power supply After completing the power on checks above print the information pages from the printer s Information Menu e Verify that the copy connect EIO appears on the printer configuration page e Verify that the HP Digital Copier page prints 718 Chapter 7 Troubleshooting C4265 90907 Step 2 Display and Communication Does the copy module LCD display indicate ERGY Ta cory YES Go to Step 3 Error Messages and Problems Table 7 43 Display and Communication Checks Problem Recommended Action The Fan works but the Re check power availability display is blank with no Check the front panel connections and cable backlight Reseat the ribbon cable into the connector on the front panel Suspect the front panel or the cable The display is blank Check the front panel connections and cable with the backlight on Inspect and reseat the ribbon cable into the connector on the front panel Check the connections to and reseat the Power Supply and Main Board Assemblies Reseat the copy connect EIO card and copy processor card Check the connections between the copy connect EIO card and the Copy Processor card Perform an offline test pa
113. nnections at the Pickup Assembly and the Controller PCA in the input device 5 If the rollers rotate and drop down but do not advance the paper replace the feed and separation rollers using the maintenance kit 6 If the rollers do not rotate or do not drop down replace the Pickup Assembly 7 If the problem persists replace the Vertical Transfer Unit VTU where sensor PS31 is located 13 11 31 At power on Entry sensor PS31 at 1 Open the Vertical Transfer the VTU is active Unit VTU and remove media 2 Verify that sensor PS31 and PS32 moves freely 3 If any of the sensors PS31 or PS32 are damaged replace the Vertical Transfer Unit VTU 13 11 3B At power on Exit sensor PS32 at 1 Open the Vertical Transfer the VTU is active Unit VTU and remove media 2 Verify that sensor PS31 and PS32 moves freely 3 If any of the sensors PS31 or PS32 are damaged replace the Vertical Transfer Unit VTU C4265 90907 Printer and Paper Handling Devices Messages 621 Table 7 6 2000 sheet Input Tray Error Messages continued Control Panel Event Description Recommended Action Message Log Error Message 166 11 01 Lifting motor malfunction 1 Make sure there are no objects or fragments of paper in the free area at the 2000 sheet Input Tray Tray 4 2 Make sure that the lifting plate lifts up freely by hand 3 Make sure that the paper size plates are installed correctly and tha
114. nt Log and ae it see Step 4 B Print and evaluate the Event Log B After correcting all display is messages and functional errors 2 go to Step 2 go to Step 3 B If control panel After evaluating the Event Log go to Step 4 Figure 7 3 Printer and Paper Handling Troubleshooting Process 1 of 2 578 Chapter 7 Troubleshooting C4265 90907 Figure 7 4 Paper Path Do problems occur in the mopy engine or paper handling devices A Isolate the problem to the engine input device output device or finisher See the paper path troubleshooting sections in this chapter 3 B If paper is moving through the mopy engine and paper handling devices go to Step 5 Printer and Paper Handling Troubleshooting Process 2 of 2 1 Power On page 594 2 Event Log Pages page 598 C4265 90907 Information Pages Will it print a configuration A Show Event Log to display information on the current error and correct it B Verify information on the Configuration Page C After verifying Configuration Page go to Step 6 3 Paper Path Troubleshooting page 645 Image Quality Does the print quality meet customer requirements A Compare Configuration Pages to samples B Perform corrective actions 4 4 Image Quality page 661 Troubleshooting Process 579 Copy Module Troubleshooting Process Power
115. ode pull the blue power supply switch outward To manually activate each sensor press it in with your finger e When you activate the sensor the bottom Service LED on the Controller PCA comes on When you release the sensor the LED goes off e Ifthe LED does not come on there is a problem with the sensor Replace the corresponding field replaceable unit To stop the test set the power supply switch back to Operational Mode and set the DIP switches on the Controller PCA to the off position see Table 7 35 Table 7 35 DIP Switch Settings DIP Switch Normal Motor Test Stand alone Sensor Test Running Test 1 Off On On Off 2 Off On Off Off 3 Off Off Off On 4 Off On On On Note Be sure to turn the power supply off and set all the DIP switches to the off position normal settings when you finish the diagnostics or the unit will not work properly Then replace the back cover C4265 90907 Self Diagnostics on Paper handling Devices 683 2000 sheet Input Tray LED Status Interpretation If the 2000 sheet Input Tray is working properly it will pick up paper from the tray and feed it through the VTU and the bottom Service LED will flash regularly every 0 5 seconds Table 7 36 2000 sheet Input Tray LED Status Interpretation Long Short 03 Error Number Recommended Action 1 sec sec Meaning 3 1 66 11 01 Lift the tray by hand to make sure
116. oner Cartridge Primary Charging Roller 44 4 mm 1 75 in Face Up Delivery Roller 47 mm 1 86 in Toner Cartridge Developing Roller 53 5 mm 2 11 in Transfer Roller 54 mm 2 13 in Pickup Feed Roller Separation Roller 75 mm 2 93 in Toner Cartridge Photosensitive Drum 94 mm 3 771 in Fuser Lower Roller 100 mm 3 94 in Fuser Upper Roller 141 mm 5 55 in Figure 7 21 Repetitive Defect Ruler C4265 90907 Image Quality 677 Image System Troubleshooting Half Self Test Functional Check The electrophotographic process can be subdivided into the following stages Cleaning removing excess toner from drum surface Conditioning placing a uniform electrical charge on drum Writing laser strikes surface of drum to create latent image Development formation of the toner image on drum Transfer charge to transfer the image to paper Fusing heat and pressure to produce a permanent image See Chapter 5 for more information The purpose of the Half Self Test Check is to determine which process is malfunctioning Perform the test as follows 1 Print a Configuration Page See Configuration Pages on page 653 for instructions 2 Open the top cover after the paper advances half way through the printer about five seconds after the Main Motor begins rotating The leading edge of the paper should have advanced past the toner cartridge Remove the toner cartridge Open the toner cartridge s drum shield to view the drum
117. onnection Make sure that the PCA tray is inserted If the problem persists replace the Control PCA If the problem persists replace the Power Supply No image or image scrambled Check interface connections If the problem persists replace the Control PCA Check the backside or frontside if frontside only replace the Carrier Unit Grayscale or resolution is bad on the flatbed Check that the document is placed on the flatbed correctly Clean both sides of the flatbed glass Clean the Carrier Unit If the problem persists replace the Carrier Unit If the problem persists replace the Control PCA Excessive Jitter on the flatbed Check to see if the cables routed in the mechanism frame are in contact with the Carrier Frame Reroute the cables if necessary Check for objects blocking the movement of the Carrier Unit during scan Clean or remove Check if carrier unit belt is loose Replace FB Motor Unit if necessary Clean and relubricate the Carrier Unit Shaft Lubricate the carrier guide rail Replace the Control PCA if necessary C4265 90907 Image Quality 727 Table 7 47 Error Conditions continued Error Condition Symptom Image is out of position or partly missing from the flatbed Remedies Run an offset adjustment Make sure that the glass plate assembly has been reseated correctly if moved Replace the Carrier Unit Image is unclear or faded from the flatbe
118. ontroller in a daisy chain Each device controller has an input or output port that provides flexible connections in different configurations However it is recommended to use the configuration shown in figure 7 7 on page 583 to avoid rearrangements in the supported device numbering and confusions when evaluating the Event Log C4265 90907 Information Pages 659 Table 7 16 Printer Devices Troubleshooting Device Action if installed and not detected Duplexer Turn the power off reseat the Duplexer verify that the connector is not broken and turn the printer on If the connector is broken or turning the printer on and off does not work then replace the duplex cable and or duplexer Envelope Feeder Turn the power off reseat the envelope feeder and turn the printer on If this does not work replace the envelope feeder Device 1 2000 sheet Input Tray Verify that the C link cables are installed correctly see figure 7 7 on page 583 Remove all C link connections and visually inspect for connector damage Device 2 on the cable pins and connector ends 8 bin Mailbox Try using a different cable to connect the problem device directly to the Device 3 Paper Handling Controller All C link cables are wired the same but are Stapler different lengths If a device is not recognized replace the device controller or defective C link cable Device 1 Verify that AC power is present in the 2000 sheet or 2 x 500 sheet Inpu
119. ontroller or in the controller PCA of an external paper handling device 1 Turn the printer off and then turn the printer on 2 Replace or exchange C link cables 3 If the problem persists replace the PCA controller board for the input or output device 4 If the problem persists replace the Formatter PCA 66 00 15 The Paper Handling Controller had a bad C link communication cable This error could be caused by a power failure 1 Turn the printer off and then turn the printer on 2 If the problem persists check the C link and power cables 3 If the problem persists check the device power connector and power supply internal or external Replace if damaged 4 If the problem persists replace the PCA Controller board for the device 5 If the problem persists replace the Formatter PCA 66 00 23 link connection or a damaged C link cable 1 Turn the printer off and then turn the printer on 2 If the problem persists replace the PCA Controller board for the input or output device 3 If the problem persists replace the Formatter PCA 644 Chapter 7 Troubleshooting C4265 90907 Step 4 Paper Path Troubleshooting Paper jams occur in the printer when paper either does not reach or clear a photosensor along the printer s paper path in a specific amount of time If a paper jam occurs a 13 11 PAPER JAM message is displayed on the printer s Control Panel The
120. or 2 PPS2 is working properly 4 Replace the sensors PCA 5 If the problem persists replace the 7 bin Tabletop Mailbox controller PCA 13 12 27 or Page stays at Face up Delivery 1 Open the Top Cover and 13 22 27 Sensor FUDS remove any jammed paper 2 Make sure that the Face up Delivery Sensor FUDS moves freely 3 Perform a sensor test to make sure that the Entry Sensor FUDS is working properly 4 If the problem persists replace the 7 bin Tabletop Mailbox controller PCA 5 Replace the sensors PCA 13 12 31 or Page found at Entry Sensor ES 1 Open the Top Cover and 13 22 31 during power on sequence remove any jammed paper 2 Make sure that the Entry Sensor ES moves freely 3 Perform a sensor test to make sure that the Entry Sensor ES is working properly 4 If the problem persists replace the 7 bin Tabletop Mailbox controller PCA 5 Replace the sensors PCA C4265 90907 Printer and Paper Handling Devices Messages 631 Table 7 9 7 bin Tabletop Mailbox Error Messages continued Control Panel Event Description Message Log Error Message 13 12 32 or Page found at Paper Path Sensor 1 13 22 32 PPS1 during power on sequence continued 13 12 35 or Page found at Paper Path Sensor 2 13 22 35 PPS2 during power on sequence 13 12 37 or Page found at Face up Delivery 13 22 37 Sensor FUDS during power on sequence 66 1216 or Solenoid Malfunction 66 22 16 632 Chapter 7 T
121. or for assistance C4265 90907 Troubleshooting the Print System 587 General Troubleshooting Information Note For information on the 3 000 sheet Stapler Stacker see HP 3 000 sheet Stapler Stacker Service Manual Supplement for Paper Handling Accessories C4788 90904 Miscellaneous Problems and Solutions The following lists symptoms and typical solutions to those problems Abnormal noises are evident such as grinding or chattering when main motor energized From the toner cartridge area 1 Replace the toner cartridge 2 Replace the Main Gear Assembly See Main Gear Assembly on page 310 for instructions From Tray 2 or 3 1 Verify proper paper loading acceptable media 2 Inspect the fingers on the paper trays to ensure proper paper size detection 3 Replace the Paper Input Unit See Paper Input Unit PIU on page 314 for instructions 4 Replace the Main Gear Assembly See Main Gear Assembly on page 310 for instructions From 2000 sheet Input Tray 1 Check the white plastic bushing on Tray 4 The bushing is located on the Tray 4 main drive assembly The bushing accepts the Tray 4 pilot pin when Tray 4 is closed Replace if broken Replace 2000 sheet Input Tray Vertical Transfer Assembly Replace the 2000 sheet Input Tray Main Drive Assembly From 8 bin Mailbox 1 Verify pawls are riding above the output rollers see figure 7 25 on page 703 2 Check the small rollers in the flipper area 588 Chapter
122. over and remove any jammed paper 2 Make sure that the Face up Delivery Sensor FUDS moves freely 3 Perform a sensor test to make sure that the Entry Sensor FUDS is working properly 4 If the problem persists replace the 7 bin Tabletop Mailbox controller PCA 5 Replace the sensors PCA 1 Open the Top Cover and remove any jammed paper 2 Make sure that the Entry Sensor ES moves freely 3 Perform a sensor test to make sure that the Entry Sensor ES is working properly 4 If the problem persists replace the 7 bin Tabletop Mailbox controller PCA 5 Replace the sensors PCA C4265 90907 Table 7 9 7 bin Tabletop Mailbox Error Messages continued Control Panel Event Description Recommended Action Message Log Error Message 13 12 22 or Page stays at Paper Path Sensor 1 1 Open the Paper Path Cover HPE LP 13 22 22 PPS1 and remove any jammed paper SEPP DELP LLE 2 Make sure that the Paper Path continued Sensor 1 PPS1 moves freely 3 Perform a sensor test to make sure that the Paper Path Sensor 1 PPS1 is working properly 4 Replace the sensors PCA 5 If the problem persists replace the 7 bin Tabletop Mailbox controller PCA 13 12 25 or Page stays at Paper Path Sensor 2 1 Open the Paper Path Cover 13 22 25 PPS2 and remove any jammed paper 2 Make sure that the Paper Path Sensor 2 PPS2 moves freely 3 Perform a sensor test to make sure that the Paper Path Sens
123. per Handling Menu in the printer s control panel 3 Press Go if the desired envelope is already loaded in the feeder 4 Press VALUE to scroll through the available types and sizes 5 Press SELECT to accept the alternate type or size Error The envelope feeder you are trying Install the correct envelope feeder C4265 90907 Printer and Paper Handling Devices Messages 627 Output Device Messages Note For information on the 3 000 sheet Stapler Stacker see HP 3 000 sheet Stapler Stacker Service Manual Supplement for Paper Handling Accessories C4788 90904 7 bin Tabletop Mailbox Error Messages SS PPS1 5 S SS x My Lo SS a W TI Op NO ii 628 Chapter 7 Troubleshooting C4265 90907 Table 7 9 7 bin Tabletop Mailbox Error Messages Control Panel Event Description Message Log Error Message 13 12010r Unexpected page at ES Entry 13 22 01 Sensor 13 12 11 or Page did not reach the Entry Sensor 13 22 11 ES on time Recommended Action 1 Open the Top Cover and remove any jammed paper 2 Make sure that the Entry Sensor ES moves freely 3 Perform a sensor test to make sure that the Entry Sensor ES is working properly 4 If a problem persists replace the 7 bin Tabletop Mailbox controller PCA 5 Replace the sensors PCA 1 Open the Top Cover and remove any jammed paper 2 Make sure that the Entry Sensor ES moves freely 3
124. place the entire 8 bin Mailbox Wrinkling Envelopes 1 Place the Fusing Levers in up position and retry the envelopes 2 Try new media Make sure that the envelopes are within specifications See the HP LaserJet Family Print Media Guide 3 Verify the Output Destination is the left Face Up Bin 590 Chapter 7 Troubleshooting C4265 90907 Note C4265 90907 Poor Fusing 1 Make sure that the Fusing Levers are in the down position for cut sheet paper 2 Verify all packing spacers have been removed from inside the printer 3 Try new media Make sure that the media is within specifications see the HP LaserJet Family Print Media Guide 4 Verify that the proper fusing mode for the media is set in the Control Panel 5 Make sure that the AC power does not fluctuate out of range during the print cycle See table 2 4 on page 87 Feeds from incorrect tray when selecting different media for the first page of the job First you must determine if it is a hardware or a software issue Runa paper path test from each paper tray to eliminate the hardware See page 648 lf the paper path test fails troubleshoot the error message Make sure that the most current printer driver is installed Select the Print Quality Tab from the printer driver Click on About You may find the most current driver in various electronic locations Check with HP Service and Support If the paper path test works it may be a software or user related issue Pe
125. ppears with a certain software application or print job contact the software vendor for assistance If the message persists try the following 1 Cycle power 2 Reseat or replace the interface cable and cycle power 3 Remove the DIMMs one ata time and cycle power 4 Try using the parallel interface if possible 5 With the EIO cards removed from the printer perform a cold reset 6 Remove the Hard Disk and cycle power 7 If the error persists replace the Formatter Critical Error The EIO accessory card in slot X has encountered a critical error as specified by YYYY 1 Move the EIO card to another slot 2 If the error persists replace the ElO card 3 If the error is corrected reseat the EIO card in the original slot alternates with paper to the printer because a door or paper guide is open Error The optional tray is not connected 1 Re install the optional tray properly 2 Make sure the optional tray is connected and the connector is not damaged 3 Replace the optional tray TRETI Error The optional input tray cannot feed Check the doors and paper guides 616 Chapter 7 Troubleshooting C4265 90907 Table 7 5 Engine Error Messages continued cannot be determined Control Panel Event Description Recommended Action Message Log Error Message Error The paper path between the prin
126. r s control panel or a paper sensor lever could be 2 Press GO to print from the stuck next available tray 3 Press VALUE to scroll through the available types and sizes 4 Press SELECT to accept the alternate type or size 5 Inspect the switches in the tray 6 Turn the printer on with the tray removed and push the switches by hand to see if they register Prey Warning The specified tray is open Close the tray to continue Error An external paper handling device Load a supported paper size in detected an unsupported paper size the tray The printer will go offline until the condition is corrected Error If the requested paper size or type is 1 Press VALUE to scroll through the available types and sizes 2 Press SELECT to accept the alternate type or size C4265 90907 Printer and Paper Handling Devices Messages 619 Input Device Messages 2000 sheet Input Tray Error Messages HP Proprietary 7 13 98 Koala Service Manual 5HC Sens cdr Paper Exit Sensor PS32 Paper Tray Raised Sensor PS34 Paper Tray Empty Sensor PS33 Feed Roller Pickup Roller Paper Entry Sensor PS31 Separation Roller VTU Motor VTU Clutch CL31 VTU Closed Sensor PS35 2000 sheet Main Drive la l lutch CL32 Clutch CL32 PCA Main Motor LEDs MT31 Paper Quantity Switches SW601 SW602 Normal Diagnostic Mode Switch Paper Size Switches SW701 SW704 Over Supply Ta
127. r Supply PCA See High Voltage Power Supply HVPS on page 323 for instructions Replace the DC Controller PCA See PCA DC Controller on page 315 for instructions Replace the Laser Scanner Assembly See Laser Scanner Assembly on page 308 for instructions Inspect and reseat the connectors Replace cables as necessary Recommended Action Shake the cartridge gently to redistribute the toner or replace the cartridge Change to a darker setting and retry printing C4265 90907 AaBbCc AaBbCc AaBbCc C4265 90907 Table 7 20 Fading Print continued Possible Cause 3 EconoMode is on EconoMode saves toner by reducing the dot density This may appear to be a print quality problem in some cases 4 Paper does not meet specifications The moisture content conductivity or surface finish may not work correctly with the electrophotographic process 5 Transfer Roller is defective or incorrectly installed If the Transfer Roller loses conductivity it cannot effectively pull toner from the drum to the paper 6 Laser Scanner door is not opening properly 7 High voltage contact springs are dirty or defective The high voltage contacts are mounted on the High Voltage Power Supply PCA and protrude into the toner cartridge cavity 8 High Voltage Power Supply PCA is defective 9 DC Controller PCA is defective The DC Controller supplies the proper voltage to the High Voltage Power Supply PCA
128. ray Internal Components continued 8150 Part No Ref Description 8100 Part No if different QTY not Feet Adjustable Tip RG5 3853 000CN 1 shown Clutch cover for 2 x 500 sheet input tray RB2 3690 000CN a a shown Top Cover Includes label RF5 2766 000CN Pt 2 x 500 sheet Input Tray whole unit R95 3003 000CN pf Note All screws are included in the Screws Kit and all shipping locks are included in the Shipping Locks Kit 764 Chapter 8 Parts and Diagrams C4265 90907 es aN ney a T h PASA N i i a Ne mah A aa a Ai pi nel INT Yh Daima atk mud CO ayy j as Output Devices 90904 C4788 For information on the 3 000 sheet Stapler Stacker see HP 3 000 sheet Stapler Stacker Service Manual Supplement for Paper Handling Accessories Note bin Tabletop Mailbox 7 7 bin Tabletop Mailbox Internal Components Figure 8 13 Paper Handling Devices Parts and Diagrams 765 C4265 90907 Table 8 13 7 bin Tabletop Mailbox Internal Components 8150 Part No Ref Description 8100 Part No if different QTY epcowrasseray a 2 e A i B Feasemor a Cn a S 5 r A C e e 7 e A oes 7 bin Tabletop Mailbox Controller PCA RG1 3853 000CN Assembly gt eroaren rsson a e ON E o pe prew peo Face down Bin Assembly Odd with 1 roller RG1 3836 000CN Face down Bin Assembly Even with 2 rollers RG1 3837 000CN f e peemomweem eerw E e E I e E p pesam
129. ree motors on the 2000 sheet Input Tray are functioning properly 1 Identify the Back Cover opposite from the tray door Remove the four screws in the Back Cover Remove the Back Cover see Back Cover on page 273 2 Pull open the paper tray and open the Vertical Transfer Unit VTU 3 Set the DIP switches on the Controller PCA to Motor Test Mode See Table 7 35 on page 683 for an explanation of the DIP switch settings 4 To turn the Power Supply switch to Diagnostic Mode pull out on the blue handle e lf the motors are working properly you will hear them as they rotate continuously e Ifthe motors do not rotate replace the corresponding field replaceable unit either the Paper Pickup Assembly the VTU or the Paper Deck Drive Assembly 5 To stop the test set the power switch back to Operational Mode push in and reset the DIP switches on the Controller PCA to the off position see Table 7 35 on page 683 2000 sheet Input Tray Standalone Running Test This test verifies that the 2000 sheet Input Tray is functioning properly For this test use the LED located on the Controller PCA on the 2000 sheet Input Tray See Table 7 36 on page 684 for an interpretation of the LED patterns If the 2000 sheet Input Tray is setting underneath the printer paper jams may occur because the printer will not pick up the paper To prevent excessive paper jams during this test feed only 6 to 8 pages Self Diagnostics on Paper handli
130. reference clock signal Bin eee ee oe A ot oa te E a l J701 J220 ss TRFVCNT Transfer bias drive signal TRFNVD Transfer negative bias drive signal gt TRFVSNS Transfer bias monitor signal HRLBD Fixing roller bias drive signal Ba Te TRFCCD Transfer bias constant current drive signal A4 ii OCHGBD Discharge bias drive signal High voltage 4 a 4 TRFCLK Transfer bias frequency output signal power AR AR DCHGUP Discharge bias switch signal supply PCB AT PE HVTCLK High voltage bias frequency output signal a B7 DEVACD Developing AC bias drive signal AB ag PRIACCLK Primary AC bias frequency output signal AR Be DEVACCLK Developing AC bias frequency output signal s AQ ng PRIACD Primary AC bias drive signal 2g DEVDCD Developing DC bias drive signal oe S15 PRIDCD Primary DC bias drive signal Ati Fatt All ra 11 DENADJ Image density adjustment signal we 2161 I MMRDY L when the main motor runs normally 2 MMOTD_ L to run the main motor urs 24VB Main motor Figure 7 29 DC Controller Inputs and Outputs 3 of 5 C4265 90907 Diagrams 707 DC controller PCB H to rotate at high speed L to Fixing unit 3208 1 ANID ae rotate at low speed Scanner unit FANIS L ar the exhaust fan runs fan normally i H to rotate at high speed L to cL a FAN2D 7 rotate at low speed Power supply 2 FAN2S L when the exhaust fan runs tan normally A Y H to rotate
131. rform the following steps 1 Define the media types that are loaded in each paper tray This can be done from either JetAdmin or the front control panel of the printer From JetAdmin 1 Select the Trays tab 2 Select the correct media type for each tray listed 3 Click on OK save your changes and exit JetAdmin From the Control Panel To set the paper type for Tray 1 set TRAY 1 MObe CreseTTe from the Paper Handling Menu 1 From the Paper Handling Menu press ITEM to select a specific tray 2 Press until you get to the correct type of media Troubleshooting the Print System 591 Press SELECT Repeat this step for each paper tray Press Go O oo A OW From inside your application choose the page setup option for that application Select the paper source type option select the correct media source type for the first page Select the correct media source type for all other pages CAUTION Do not make changes to the driver unless the application does not provide this option Print job settings selected through your application always override settings made through the printer driver Printer settings made in the application or print driver always override the corresponding setting made on the printer Control Panel 10 Print the document 592 Chapter 7 Troubleshooting C4265 90907 Paper Curl Paper curl is inherent to the laser printing processes as it occurs when paper is subjected to heat Paper curl ten
132. rinter Check for proper alignment The 8 bin Mailbox is not properly Check the attachment clips attached to the printer Check the Adjustable Casters Check the Interlock Switch Face up Bin is Too Full Remove the paper from the The Face up Bin has too much paper Face up Bin and it has reached the PSFaceUp flat Check for a stuck Sensor Flag avoiding the flipping operation Replace the Flipper Assembly Check for the proper cable 65 12 01 connections 65 22 01 C4265 90907 Self Diagnostics on Paper handling Devices 697 Table 7 41 8 bin Mailbox LED Status Interpretation continued Message Description Number solid green solid amber blinking amber Jam in Flipper Area A time out condition occurred at the entry area 13 12 02 Jam in Belt A time out condition occurred in the Transport Belt 13 12 03 13 22 03 698 Chapter 7 Troubleshooting Recommended Action solid red blinking red Open the Jam Access Door and check for a paper jam or an out of place Flipper Assembly shaft Check for a stuck paper sensor Replace the Flipper Assembly Replace the 8 bin Mailbox PCA Check for paper jammed at the Transport Belt System Delivery Head Assembly Make sure that the Transport Belt both belts move freely Make sure that the belts are parallel in the Transport Belt system Make sure that the Metal Tape is in place and in good condition Replace the Transport Belt Motor Rep
133. rinter Family Print Media Guide e The media is in poor condition e The printer needs cleaning The printer monitors the timing of four sensors to determine that a paper jam has occurred PS2 PS1 PS1403 and PS1402 646 Chapter 7 Troubleshooting C4265 90907 If a paper jam occurs the printer will display a i3 PAPER JAM message on the control panel See Printer Message Tables on page 607 for detailed descriptions of the i messages and the recommended actions to resolve the errors Figure 7 14 shows the possible locations for most of the paper jams Figure 7 14 Paper Path Jam Locations Toner cartridge area Tray 1 pickup roller and feed area Right door Tray 4 2000 sheet Input Tray and Tray 5 2 x 500 sheet Input Tray not shown transfer door 5 Tray 4 2000 sheet Input Tray and Tray 5 2 x 500 sheet Input Tray not shown 6 Front door A O N co 11 Tray 2 and Tray 3 Fusing Assembly Area Left door 8 bin Mailbox 7 bin Tabletop Mailbox not shown 5 bin Mailbox with Stapler C4265 90907 Paper Path Troubleshooting 647 Note Note Paper Path Test Using the error trend information from Display on page 598 you can verify a specific printer paper path with the paper path test You must first set the desired paper destination in the configuration menu and then select the paper path test The paper path test menu will allow you to sel
134. ription Recommended Action Solenoid Malfunction 1 Check that the 2 parallel black bars that are connected to the Diverter Solenoids S3 and S4 have free movement 2 Check for proper installation of the C link cables 3 Replace the C link cables 4 Replace the 7 bin Tabletop Mailbox controller PCA C4265 90907 Printer and Paper Handling Devices Messages 633 8 bin Mailbox Error Messages Left Output Bin Full Sensor PSFaceFull Paper Entry ORS cd CS oF PSEntr 5 y a E Flipper Roller ai L Motor with ma Encoder M2 ee Delivery Head Motor M1 Paper Delivered to Head Sensor PSExit1 Delivery Rollers Extended Sensor PSEject Interlock Switch SW1 Delivery Head Roller Motor M3 Paper Bin below Full Sensor PSBinFull Head Position Paper Bin Empty Sensor PSBinEmpty Paper Delivered to Bin Sensor PSExit 2 S Transport Belt Motor M5 Table 7 10 8 bin Mailbox Error Messages SY Reverse Stepper Motor Sensor PSFaceUp Controller PCA A Control Panel Event Description Message Log Error Message 65 22 01 or 65 12 01 634 Chapter 7 Troubleshooting The Face up Bin is too full Recommended Action 1 Empty the Face up Bin 2 Check that sensor flag moves freely PSFaceFull 3 Check for proper cable connection in flipper area 4 If the problem persists replace the Flipper assembly
135. rnal damage and toner spills may result Toner cartridges are rated for 20 000 images at 5 coverage o is possible to wear out the gears and the cartridge seals before TOMER LO is displayed if the 20 000 image expectancy is exceeded e Check the surface of the photosensitive drum in the toner cartridge to see if it has been damaged or scratched Touching the drum will contaminate the photosensitive surface and may cause spotting and defects during printing White areas on the page may indicate that the drum has been exposed to light for too long If white areas appear stop the printer and wait a few minutes This should eliminate most defective images If not the toner cartridge may be placed ina dark environment for several days which may restore some life to the drum 662 Chapter 7 Troubleshooting C4265 90907 Image Quality Tables Table 7 18 Blank White Page Possible Cause OCCASIONAL BLANK PAGES 1 Software Configuration 2 Network Configuration Some sharing devices on networks may generate a blank page as a separator 3 Multiple Feeds The printer may be feeding two or more pages at once because the paper is difficult to separate ALL PAGES BLANK 1 Sealing tape left in toner cartridge Table 7 19 Black Pages Possible Cause 1 Defective toner cartridge 2 Light is leaking into the printer Recommended Action Make sure that the application software is not sending incorrect page le
136. rning The stapler device is running out of Refill the stapler device staples Warning The external paper handling stapler Refill the stapler device device is out of staples Warning The external paper handling stapler Staple the pages manually device received too many pages to staple The pages will be ejected unstapled e Clear jammed staple e Replace staple cartridge e Replace Stapler Top Cover Assembly e Replace Stapler Controller PCA e Remove jammed media e Perform a device reset cycle by opening and closing the Stapler Top Cover e Manually move the internal parts of the stapling unit looking for free movement e Replace the Stapler Top Cover Assembly e Replace the Stapler Controller PCA e Remove jammed media e Perform a device reset cycle by opening and closing the Stapler Top Cover e Manually move the sliders looking for free movement and observe the power on sequence e Replace the Stapling Bed Assembly e Replace the Stapler Controller PCA Printer and Paper Handling Devices Messages 641 Table 7 11 Stapler Error Messages continued Control Panel Event Description Recommended Action Message Log Error Message 13 33 OD Retainer Jam e Remove jammed media e Perform a device reset cycle by opening and closing the Stapler Top Cover e If the problem persists replace the Stapling Bed Assembly 642 Chapter 7 Troubleshooting C4265 90907 Duplexer Error Me
137. rol Panel Event Description Recommended Action Message Log Error Message Flipper Entry Sensor PSEntry Jam 1 Open the Jam Access Door and remove any jammed paper 2 Make sure that the Full Bin Sensor Flag PSFaceFull moves freely 3 Make sure that the Flipper s shaft is not out of place 4 If the problem persists replace Flipper Assembly 5 Replace the MBM Controller PCA Flipper Face up Sensor PSFaceup 1 Open the Jam Access Door Jam and remove any jammed paper 2 Make sure that the Full Bin Sensor Flag PSFaceFull moves freely 3 Make sure that the Flipper s shaft is not out of place 4 If the problem persists replace the Flipper Assembly 5 Replace the MBM Controller PCA Belt Jam Transport Belt Motor M5 1 Check for jammed paper at stop for an unexpected reason the double belt system and Delivery Head Assembly 2 Ensure free movement of the double belt both belts 3 Ensure parallel position of the double belt system 4 Check that the Metal Tape is in place and in good condition 5 Replace the Transport Belt Motor M5 6 Replace the MBM Controller PCA 7 Replace the Delivery Head Assembly 636 Chapter 7 Troubleshooting C4265 90907 Table 7 10 8 bin Mailbox Error Messages continued Control Panel Message C4265 90907 Event Log Error Message Description Jam in Head Assembly at PSExit 1 Jam in Head Assembly at PSExit 2 Recom
138. ror will automatically be reprinted 2 Turn the printer off and then turn the printer on 3 Reseat the cables See the wiring diagrams at the back of this manual 4 Replace the Laser Scanner See Laser Scanner Assembly on page 308 for instructions 612 Chapter 7 Troubleshooting C4265 90907 Table 7 5 Engine Error Messages continued Control Panel Event Description Recommended Action Message Log Error Message Critical Error There is a problem with the printers 1 Turn the printer off and reseat memory The DIMM that caused the jor replace the specified DIMM error will not be used Values of x y 2 Try the DIMM in another slot and zz are as follows 3 Replace the DIMM that caused the error x DIMM type 0 ROM 1 RAM y Device location 0 Internal memory ROM or RAM 1 to 3 DIMM slots 1 2 or 3 zz Error number 0 Unsupported memory for example presence detect bad 1 Unrecognized memory for example presence detect bad 2 Unsupported memory size 3 Failed RAM test 4 Exceeded maximum RAM size 5 Exceeded maximum ROM size 6 Invalid DIMM speed 7 DIMM reporting information incorrectly 8 DIMM RAM parity error 9 ROM needs to be mapped to an unsupported address 10 DIMM address conflict 11 PDC XROM out of bounds 12 Unable to make a temporary mapping C4265 90907 Printer and Paper Handling Devices Messages 613 Tab
139. roubleshooting Recommended Action 1 Open the Paper Path Cover and remove any jammed paper 2 Make sure that the Paper Path Sensor 1 PPS1 moves freely 3 Perform a sensor test to make sure that the Paper Path Sensor 1 PPS1 is working properly 4 Replace the sensors PCA 5 If the problem persists replace the 7 bin Tabletop Mailbox controller PCA 1 Open the Paper Path Cover and remove any jammed paper 2 Make sure that the Paper Path Sensor 2 PPS2 moves freely 3 Perform a sensor test to make sure that the Paper Path Sensor 2 PPS2 is working properly 4 Replace the sensors PCA 5 If the problem persists replace the 7 bin Tabletop Mailbox controller PCA 1 Open the Top Cover and remove any jammed paper 2 Make sure that the Face up Delivery Sensor FUDS moves freely 3 Perform a sensor test to make sure that the Entry Sensor FUDS is working properly 4 If the problem persists replace the 7 bin Tabletop Mailbox controller PCA 5 Replace the sensors PCA 1 Check that the 2 parallel black bars that are connected to the Diverter Solenoids S3 and S4 have free movement 2 Check for proper installation of the C link cables 3 Replace the C link cables 4 Replace the 7 bin Tabletop Mailbox controller PCA C4265 90907 Table 7 9 7 bin Tabletop Mailbox Error Messages continued Control Panel Message Event Log Error Message 66 12 32 or 66 22 32 Desc
140. rrupt Note that the bad file error below can also indicate that the copy processor gave up on downloading the runtime firmware after trying several times It can also occur sporadically if you try to print a printer configuration page while the copy processor is downloading the firmware Note All other numbered Boot Errors OxO0000000 0x000007FF indicate that the Copy Processor card failed its own diagnostics and is probably bad These errors will likely be seen in conjunction with and can be confirmed by a blinking red LED on the Copy Processor LED test Equipment Errors To correct an equipment error turn the printer and HP Digital Copier off and then turn both devices on If the error message persists replace the indicated part C4265 90907 Error Messages and Problems 721 Table 7 45 Equipment Errors Error Message Description Turn the printer off and then on If the error persists replace the Control PCA and the EEPROM An error occurred while accessing the backside RAM buffer Replace the Control PCA The motor has a blown fuse Check connections to motors Check to see if the motors turn Replace the motor If the problem persists replace the Control PCA If the problem persists replace the Power Supply A Lamp has a blown fuse Check connections to Lamps Replace the Control PCA A problem occurred with the backside optical system Check to see if the Lamp s turn on durin
141. rsonality Upgrade on page 258 for instructions As an alternative simplify the print job Review software selection Make sure that printing is on selected size C4265 90907 AaBbCc Table 7 33 Compressed Print AaBobCc Possible Cause Recommended Action AaBbCc ins 1 Te tridge bushi t Repl the t trid Toner cartridge bushings are too eplace the toner cartridge AgBDCe tight This may occur on refilled toner cartridges 2 Gear is broken or worn Inspect and replace the worn gear or assembly Ac 3bCc Table 7 34 Blank Portion in the Middle of the Page Tray 4 Input Ac 3bCc Only Ac 30CC Possible Cause Recommended Action Ac 30CC Ac 30CC 1 Bad clutch in vertical transfer door Replace the Tray 4 vertical transfer door 2 Bad clutch in paper pickup Replace Tray 4 paper pickup assembly assembly C4265 90907 Image Quality 675 Repetitive Defect Ruler Repetitive print defects are usually associated with a specific roller within the printer or the toner cartridge Use figure 7 21 to isolate the cause of repetitive print defects Align the first occurrence of the defect with the top of the ruler and measure to the next occurrence of the defect to determine the roller in question When you are certain that your defect pattern matches the pattern of the ruler replace the indicated roller 676 Chapter 7 Troubleshooting C4265 90907 First occurrence of print defect Registration Roller 44 mm 1 73 in T
142. rted Daisy Chain Connections If the 7 bin Tabletop Mailbox is sitting on a tabletop instead of on a stand it is the first device in the daisy chain All C link cables have a single dot molded into the device output connector cable end and two dots molded into the device input connector cable end Itis important that the C link cables are installed in the supported daisy chain configuration as shown in figure 7 7 This is so that the devices are recognized and correctly reported on the Event Log Itis possible but not recommended to attach the C link cables in other configurations This will rearrange the supported device numbering Keep this configuration in mind when evaluating the Event Log Troubleshooting the Print System 583 If any of the installed devices are not shown on the configuration page verify that the C link cabling is correctly connected and functional figure 7 7 and that DC power is available to the paper handling devices Check and reseat suspect cable connections If any of the cables are replaced you must cycle the power to have the printer recognize the device again 584 Chapter 7 Troubleshooting C4265 90907 Network Troubleshooting This section provides an overview of the printer s interface requirements Note Communication problems are normally the customer s responsibility Refer the customer to the network administrator for assistance in troubleshooting network problems Test Message Aft
143. s the necessary voltages for the electrophotographic processes see figure 7 22 on page 680 A method for verifying the high voltage system is given below Toner cartridge connection points Visually inspect the four connection points on the inside right end of the toner cartridge If they are dirty or corroded clean the connections If damaged replace the toner cartridge High voltage contacts The high voltage contact springs mount on the High Voltage Power Supply PCA and protrude through the toner cartridge cavity to contact the toner cartridge Verify that the contacts are not dirty or corroded and that the spring action is functional If damaged replace the High Voltage Power Supply PCA see High Voltage Power Supply HVPS on page 323 for instructions Image Quality 679 Primary Charging Roller Toner Registration Toner Sensor Drum Ground Developing Roller Bias Post Transfer Bias Transfer Roller Fuser Bias Figure 7 22 High Voltage Power Supply Contacts 680 Chapter 7 Troubleshooting C4265 90907 Self Diagnostics on Paper handling Devices CAUTION C4265 90907 2000 sheet Input Tray Standalone Diagnostics The 2000 sheet Input Tray can run stand alone diagnostic tests to test the device s motors functionality and sensors You will need one power cord one 2 Phillips screwdriver and a small flat blade screwdriver for the DIP switches 2000 sheet Input Tray Motor Test This test verifies that the th
144. size settings for all the installed such as PCL and PS and lists trays and lists the optional paper the options that are installed in each handling devices that are installed DIMM slot and EIO slot HP Toner Gauge Indicates the amount of toner remaining in the cartridge Must be reset at the Control Panel when a new cartridge is installed Figure 7 17 Sample printer Configuration Page 1 of 2 654 Chapter 7 Troubleshooting C4265 90907 General Information Lists information about the EIO Copy Connect Card model and serial number firmware revision and other information for the copy module HP LaserJet a 1 SS g i eaning Counter S Indicates number of scans since i last cleaning Reset in service a mode Maintenance Counter Indicates number of scans since the last time maintenance was performed Reset in service mode Usage Count Information Indicates total ADF and flatbed scans Figure 7 18 Sample Copy Module Configuration Page C4265 90907 Information Pages 655 File Directory Page Print a file directory page to ensure the copy module firmware is loaded on the printer s hard disk drive To print a file directory page from the printer control panel 1 Press MENU until IMFORMATION MENU appears 2 Press ITEM until FRIHT FILE DIRECTORY appears 3 Press SELECT to print the file directory page HP LaserJet O PR Information about the hard disk File Size Indica
145. ssages Duplex upper guide Duplex feed roller 1 Duplex pick up Duplex feed Home position sensor lever roller 2 Reversing roller release s plate Reversing Reversing roller CCW rotation Duplexing unit paper sensor Unit Table 7 12 Duplexer Error Messages Control Panel Event Description Recommended Action Message Log Error Message Paper feed 1 Paper late jam No 1 Open the front door and page from Duplexer remove any paper 2 Open the right door and remove any paper 3 Remove any paper from the Duplexer 4 Perform a Paper Path Test using the Duplexer 5 Check that the sensors in the Duplexer have free movement 6 If the problem persists replace the entire Duplexer Unit 13 1 16 Paper feed 1 Paper late jam Duplexer s 2nd sensor 13 1 1F Paper feed 1 Paper late jam Duplexer s 2nd sensor 13 10 15 Duplex turn around Paper late jam Duplexer s 1st sensor 13 11 04 Duplex turn around Paper stopped jam Duplexer s 1st sensor 13 12 OD Duplex path Paper late jam Duplexer s 2nd sensor 13 20 08 Could not automatically eject paper C4265 90907 Printer and Paper Handling Devices Messages 643 Table 7 13 Paper Handling Controller Error Messages Paper Handling Controller Error Messages Control Panel Message Event Log Error Message Description Recommended Action 66 00 01 through 66 00 65 A communication error occurred in the Paper Handling C
146. switches for the sensor test see table 7 39 on page 689 Do NOT press the interlock switch in at this time Pull out the power supply switch to the test position Make sure that the service LED is off O ao Ff Ww Manually activate any sensor flag The service LED should turn on if the sensor is functional To test the top cover or paper access door sensors you need to press the interlock switch and simultaneously open and close each cover A self test should be performed and the LED should remain on To test the bin full sensors press the sensor in the paper tray closest to the back of the 7 bin Tabletop Mailbox on your left as you face the bins The test will not work if you press the sensor closest to the front of the device Be sure to turn the power supply off and set all the DIP switches to the off position normal settings when you finish the diagnostics or the printer will not work properly Replace the back cover See page 629 for 7 bin Tabletop Mailbox error messages Table 7 40 Patterns of Flashing LEDs Error Number Long Short Meaning Recommended Action 3 1 66 12 16 Perform the motor test to check the solenoids 66 22 16 l Perform the sensor test Paper exit solenoid Replace the sensor bin full PCA solenoids or malfunction controller board 2 1 13 12 31 Open the top cover and paper access door to 13 22 31 remove any remaining paper then perform a Initial jam sensor test Rep
147. t 2 x 500 sheet and 2000 sheet Input Tray Tray Verify that the C link cable is connected properly to the Paper Handling Controller or the tray will not lift Device 2 7 bin Tabletop Mailbox Verify that the DC power supply is receiving power Verify that the DC power supply output is connected to the 8 bin Mailbox controller Verify that the C link cables are properly installed and external power applied Check if Fuse F202 in the 2 x 500 sheet or 2000 sheet Input Tray s Controller PCA is blown Replace the DC power supply Replace the 8 bin Mailbox controller 660 Chapter 7 Troubleshooting C4265 90907 Step 6 Image Quality When you are working with customers obtain a print sample before you begin troubleshooting their printer Ask the customer to explain the quality they expect from the printer The print sample will also help clarify the customer s explanation and expectations Table 7 17 Image Quality Problem 1 Do you have a print sample 2 Does the problem repeat on the page 3 Is the toner cartridge full and is it manufactured by HP 4 Is the printer clean 5 Is the customer using print media that meets all HP paper specification standards 6 Is the print sample similar to those in the Image Quality Tables on page 663 7 Is the problem on the drum or transfer roller C4265 90907 Action Obtain a print sample from the customer Use the Repetitive Defect Ruler in fi
148. t Log Error Message Description Recommended Action Warning The paper tray is empty Paper is sensed in the tray by black plastic flags and photosensors If paper is not in a tray the flags will rotate through an access in the upper tray When paper is present the flags are blocked from rotating through this access 1 Load the empty tray x to clear the message If you do not load the specified tray the printer will continue printing from the next available tray and the message will continue to display 2 Make sure that the paper out flag is not stuck in the down position by rough media Do this before opening the tray To check this flag without opening Tray 2 remove the Duplexer if it is present 3 Open the Front Access Door This provides you with a clear view of the Tray 2 paper out sensor flag To check this flag without opening Tray 3 use a flashlight to observe the paper out flag If either paper flag is damaged replace the paper flag or the paper input tray If the printer is using Tray 2 or 3 and the message is accompanied by a clicking noise every few seconds replace the Paper Input Unit Assembly See Paper Input Unit PIU on page 314 for instructions Displays when tray X is in the process of lifting the paper to the top of the tray for proper feeding 1 If the message does not go away verify that the media can be pulled from another tray 2 The Paper Input Unit may need to
149. t they are not bent 4 Replace the Paper Deck Drive Assembly s Bushing if broken 5 Replace the Paper Deck Drive Assembly 6 Replace the 2000 sheet Input Tray s Tray 4 paper tray Feed motor malfunction 1 Make sure there are no objects or fragments of paper in the free area at the 2000 sheet Input Tray Tray 4 2 Check Paper Tray Raised Sensor PS34 that is working properly perform a sensor test 3 Check for proper installation of the Pick up roller 4 Check the Pickup assembly and Paper Deck Drive Assembly cabling 5 Replace the Pickup assembly or the Paper Deck Drive Assembly if necessary 622 Chapter 7 Troubleshooting C4265 90907 Table 7 6 2000 sheet Input Tray Error Messages continued Control Panel Event Description Recommended Action Message Log Error Message 166 11 03 Lifting and feed motor malfunction 1 Make sure there are no objects or fragments of paper in the free area at the 2000 sheet Input Tray Tray 4 2 Make sure that the lifting plate lifts up freely by hand 3 Make sure that the paper size plates are installed correctly and they are not bent 4 Check for broken Paper Deck Drive Assembly s Bushing if so replace it 5 Replace the Paper Deck Drive Assembly 6 Check Paper Tray Raised Sensor PS34 is working properly perform a sensor test 7 Check for proper installation of the Pickup roller 8 Check Pickup Assembly cabling 9 Replace
150. ter Close the paper path eae and the external paper handling alternat output device is open and must be a bac closed before printing can continue Status When an external paper handling No action required device is connected to the printer it ene must have 10 seconds to initialize after boot or after coming out of PowerSave mode SEES Error Tray 1 does not contain the specified Load the specified type of paper size paper into Tray 1 Error One of the following occurred 1 Load the requested paper into e A manual feed was requested Tray 1 e There is no paper in Tray 1 2 Press Go if the desired paper e The wrong size paper is loaded is already loaded in Tray 1 e The control panel is not set for the 3 Press VALUE to scroll kind of paper loaded through the available types and sizes 4 Press SELECT to accept the alternate type or size Error Tray 1 does not contain the specified Load the specified type of type of envelope envelope into Tray 1 Error Tray 1 does not contain an envelope Load an envelope into Tray 1 Error The output bin is full and needs to be 1 Remove the media from the ae emptied Face down bin alternates with 2 Make sure that the sensor flag te ei Gs E Warning The media type in the specified tray Load known media or set the correct media type C4265 90907 Printer and Paper Handling Devices Messages 617 Table 7 5 Engine Error Messages continued Conirol Panel Message Even
151. ter 7 Troubleshooting C4265 90907 Table 7 47 Error Conditions continued Error Condition Symptom Image is out of position or partly missing from the ADF Remedies Check that the original document size is supported by the ADF If not use the flatbed Perform an offset adjustment Clean the ADF If the problem persists replace the ADF If frontside replace the Carrier Unit If backside replace the Optical Unit Image is unclear faded or streaked from the ADF Inspect and clean both sides of the flatbed glass Clean the ADF Frontside clean the Carrier Unit If the problem persists replace the Carrier Unit If the problem persists replace the Control PCA Backside clean the Optical Unit and back Lamp If the problem persists replace the Optical Unit If the problem persists replace the Control PCA Magnification is incorrect on the ADF Check that the original document paper type is supported by the ADF If not then use the flatbed Check to see if magnification is incorrect on the subscan or mainscan direction mispicks double feeds damaged Originals skewed copies on the ADF Subscan inspect the Feed Roller Eject Roller and Idler Feed Roller for foreign objects and clean if necessary Clean the ADF If the problem persists replace the Control PCA Mainscan frontside replace the Carrier Unit If the problem persists replace the Control PCA Mainscan backside replace t
152. tes device type and Se oat RY location capacity serial pe SIZE O number and other each file information Directory File Name Shows the names of directories and files Figure 7 19 Sample File Directory Page 656 Chapter 7 Troubleshooting C4265 90907 Usage Page The usage page is designed to fit into a pay per page PPP model A reseller can configure the usage page with instructions for a user to send the information back to the reseller in order to prepare bills Print a usage page from the printer control panel or access the information remotely from Web JetAdmin to determine how many simplex or duplex pages of each paper size have been scanned on the copy module and printed on the printer Average toner coverage is approximated by counting pixels Paper jams are not counted The data cannot be reset manually and values such as total print and scan impressions toner coverage serial number default language and default paper size are backed up between the printers NVRAM and hard disk To print a usage page from the printer control panel 1 Press MENU until IMFORMATION MENU appears 2 Press ITEM until FEINT USAGE PAGE appears 3 Press SELECT to print the usage page C4265 90907 Information Pages 657 Information box configurable by resellers DA eackann HP LaserJet D EA Simplex and duplex counted separately Resellers can specify click values for each paper size Precalcu lated total
153. test set the power supply switch back to Operational Mode and set the DIP switches on the Controller PCA to the off position see table 7 7 on page 624 Be sure to turn the power supply off and set all the DIP switches to the off position normal settings when you finish the diagnostics or the printer will not work properly Replace the back cover Self Diagnostics on Paper handling Devices 687 2 x 500 sheet Input Tray LED Status Interpretation If the 2 x 500 sheet Input Tray is working properly it will pick up paper from the tray and feed it though the VTU and the bottom service LED will flash regularly every 0 5 seconds See page 624 for 2 x 500 sheet Input Tray error messages Table 7 38 Patterns of LED flashing 2 second pause between each pattern Long Short Error Number 1 sec 0 3 sec Meaning Recommended Action 3 1 65 11 04 Verify that the tray lifts up freely by lifting it by hand Lifter malfunction Verify that the paper size plates are installed correctly in the same corresponding slots and are not bent If neither of these is the problem replace Tray 4 or 5 2 1 13 11 11 The media did not reach the sensor Open the VTU Registration sensor door and remove the media Replace the paper delay jam feed VTU assembly or the paper pickup assembly 2 2 13 11 31 Open the VTU door and remove the media Check Registration sensor the sensors and replace the corresponding fi
154. tests work without damaging the original Testing the Copy Module 735 Table 7 50 Other Tests continued Possible Bad Part Optics Copy Module Firmware Copy Connect EIO ADF Sensors ADF Lamp Home Position Sensor Carrier Unit Lamp Tests and indicators that the part is Good or Bad Good if there is no optical failure An optical failure may also indicate it is time to clean the optics Lamps light during the offline test asimple page is copied Good if the disk directory matches the standard file names and sizes Loaira Froteam iis visible on the Front Panel of the printer the printer configuration page identifies an HP LaserJet 8150MFP copy module firmware is reloaded Good if shows up on the configuration pages the fourth startup icon is passed Good if the service mode test of each sensor passes Good if resistor R3 is temporarily shorted to ground and the lamp lights lights during an offline test Bad if the Carrier Unit bumps into the side of the copy module for 5 seconds Good if lights during an offline test 736 Chapter 7 Troubleshooting C4265 90907 C4265 90907 Service Mode Tests The following tests are available through the copy module s Tests Menu in service mode Follow the prompts on the front panel to complete the tests 1 Aa O N 8 Front panel tests display touch screen Keypad LED tes
155. that it lifts freely Lifter Malfunction Make sure that the paper size plates are correctly installed in the same corresponding slots and are not bent If neither if these is the problem replace Tray 4 2 1 13 11 11 The media does not reach the sensor Open the Registration Sensor VTU door and remove the media Replace the VTU Delay Jam assembly or the paper pickup assembly 2 2 13 11 3B Open the VTU door and remove the media Check Registration Sensor the sensors and replace the corresponding field Station Jam lnitial replaceable unit Jam 2 3 13 11 31 The media did not reach the sensor Open the VTU Jam Sensor Delay door and remove the media Replace the VTU or Jam the paper pickup assembly 2 4 13 11 21 Open the VTU door and remove the media 13 11 2B Jam Sensor Stationary Jam Initial Jam 1 1 VTU Door Open Close the door 1 2 Paper Tray Close the tray Open Wrong Size Paper Load the correct size of paper or check the sensors Loaded 1 3 No Paper in Tray Load paper or check the sensors Note If the LED does not come on replace the Paper Deck PCA or the Universal Power Supply Assembly 684 Chapter 7 Troubleshooting C4265 90907 Note C4265 90907 2 x 500 sheet Input Tray Standalone Diagnos tics The standalone diagnostics are designed to test the 2 x 500 sheet Input Tray s motors functionality and sensors You will need a power cord a 2 Phillips screwdriver and a small flatblade screwdriver for the DIP s
156. the Pickup Assembly C4265 90907 Printer and Paper Handling Devices Messages 623 2 x 500 sheet Input Tray Error Messages Upper cassette Paper Level Sensor 2 PS1206 Upper cassette Paper Level Sensor 1 PS1205 Upper cassette Paper out Sensor PS1208 Lower cassette Paper out Sensor Registration Paper ieee Sensor PS1 Lower cassette Sensor PS1201 Paper Jam raed Lower cassette Paper Level VTU Motor A Sensor 2 PS1204 VTU Clutch Lower cassette CL31 Paper Level Sensor 1 PS1203 VTU Closed 2x500 sheet and Open Input Tray Sensor PS35 Controller PCA LEDs Normal Diagnostic Mode Switch Paper Size Switches SW1601 SW1604 Power Supply Table 7 7 2 x 500 sheet Input Tray Error Messages Control Panel Event Description Recommended Action Message Log Error Message 65 11 01 The detected tray is not consistent 1 Make sure the size source with the paper size specified by and type of paper selected from Paper Handling Controller the software configuration is correct 2 Pull out tray 4 or 5 to verify that the size and type of paper loaded matches to the size and type specified in the software configuration 624 Chapter 7 Troubleshooting C4265 90907 Table 7 7 2 x 500 sheet Input Tray Error Messages continued Control Panel Event Description Message Log Error Message 65 11 04 Lifter malfunction Requested to feed more than 4 pages at a time
157. the off position Self Diagnostics on Paper handling Devices 685 Table 7 37 DIP Switch Settings for troubleshooting test PosTioN procedures i DIP Switch Normal Motor Test Stand alone Sensor Test Running Test NORMAL O Q SETING 1 Off On On Off OFF i 2 Off On Off Off 3 Off Off Off On 4 Off On On On Note The DIP switch is on if it is set to the top The DIP switch is off if it is set to the bottom 2 x 500 sheet Input Tray Standalone Running Test This test verifies that the 2 x 500 sheet Input Tray is functioning properly For this test use the LED located on the Controller PCA See table 7 38 on page 688 for an interpretation of the LED patterns CAUTION If the 2 x 500 sheet Input Tray is underneath the printer paper jams may occur because the printer will not pick up the paper To prevent excessive paper jams during this test feed only 6 to 8 pages 1 Make sure that there is paper in both trays 2 Setthe DIP switches on the Controller PCA for standalone running mode See table 7 37 on page 686 for an explanation of the settings 3 To test Tray 5 open Tray 4 To test Tray 4 open Tray 5 686 Chapter 7 Troubleshooting C4265 90907 Note Note C4265 90907 To set the power supply switch to Diagnostic Mode pull the blue power supply switch outward The motors will start Paper should now be lifted from the tray and fed through the VT
158. ting approach see the flowcharts starting on page 575 The steps for troubleshooting the HP Digital Copier are as follows v qa Se E EE Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Power On page 718 Display and Communication page 719 Error Messages and Problems page 720 Information Pages page 725 Paper Path page 726 Image Quality page 727 Troubleshooting the Copy Module 717 Step 1 Power On Is the copy module on and displaying anything on the Front Panel YES Go to Step 2 Display and Communication Table 7 42 Power On Checks Check Recommended Action Is the host printer on Make sure both the printer and copy module power switches are and functioning set to the on position correctly Ensure the printer and copy module are not in power save mode Press any key on the front panel Eliminate paper handling devices as a cause of the problem Troubleshoot the printer See page 594 ls AC power available to Check power to the printer s power receptacle the printer System Make sure power is cabled correctly to provide AC power to the copy module See Install the Y Power Cord on page 496 for y cable descriptions To test power plug in the copy module directly Plug in a known working device to test the outlet Is the copy module s Ifthe fan is running the copy module power supply and Control fan working PCA are probably OK Disconnect the copy co
159. ts keypad buttons start button LED Sensors Tests ADF ADF paper feed tests Testing the Copy Module 737 738 Chapter 7 Troubleshooting C4265 90907 Parts and Diagrams Chapter contents How to Use the Part Lists and Diagrams 740 Illustrations and Parts Lists 0 0 00 0 eee eae 741 Printer and paper handling components 742 Printer Parts and Diagrams 0000 cece ees 744 Paper Handling Devices Parts and Diagrams 758 HP Digital Copier Parts and Diagrams 776 Alphabetical Parts List Printer and Paper handling Devices 791 Alphabetical Parts List Copy Module 801 Numerical Parts List Printer and Paper handling devices 805 Numerical Parts List Copy Module 815 C4265 90907 Chapter contents 739 How to Use the Part Lists and Diagrams The figures in this chapter illustrate the major subassemblies and their component parts Each table lists the reference designator item number for each part the associated part number for the item the quantity and a description of the part While looking for a part number pay careful attention to the voltage listed in the description column to ensure that the part number selected is for the correct model of printer Note For information on the 3 000 sheet Stapler Stacker see HP 3 000 sheet Stapler Stacker Service Manual Supplement for Paper Handling Accessories C4788 9
160. val has been exceeded Check the configuration page See Sample Copy Module Configuration Page on page 655 for an example Inspect and replace the Pick Rollers and Separation Pad as needed Try a copy from the flatbed to isolate the problem to the ADF mechanism or optics Confirm connection to the ADF 3 cables confirm ADF Motor Belt and perform a test of the ADF sensors in the copy module service mode to ensure each sensor moves freely Perform an ADF offset calibration page 175 Perform the ADF test in service mode or an offline test and inspect mechanisms for failure Be sure to use paper that conforms to HP recommended paper specifications for this test Replace implicated components See Error Conditions on page 727 726 Chapter 7 Troubleshooting C4265 90907 Step 6 Image Quality Is the image quality acceptable YES End e Does the copy module output display problems with any of the following Resolution grayscale jitter skew image placement improper image scaling image out of position part of image missing unclear image e Determine if the problem is isolated to the flatoed ADF or occurs from both Check to see if the suggested cleaning interval has been exceeded and clean if necessary See error and symptom tables and take recommended action Table 7 47 Error Conditions Error Condition Symptom Power Lamp does not light Remedies Check the power plug and the Front Panel c
161. witches lf the 2 x 500 sheet Input Tray is working properly it picks paper up from the tray and feeds it into the VTU while the bottom service LED flashes regularly every 0 5 seconds To go from one test to another or to change the DIP switch settings set the blue power supply switch to Operational Mode push in Reset the DIP switches on the Controller PCA and then switch the power supply back to Diagnostic Mode pull out to enable the new diagnostic test See figure 7 38 on page 688 for DIP switch settings 2 x 500 sheet Input Tray Motor Test This test verifies that the three motors on the 2 x 500 sheet Input Tray are functioning properly 1 Identify the Back Cover opposite side from tray door Remove the 4 screws in the Back Cover Remove the Back Cover 2 Pull open Trays 4 and 5 and open the Vertical Transfer Unit VTU 3 Set the DIP switches on the Controller PCA to Motor Test Mode See table 7 7 on page 624 for an explanation of the DIP switch settings 4 To turn the power supply switch to Diagnostic Mode pull out on the blue handle e lf the motors are working properly you will hear them as they rotate continuously e Ifthe motors do not rotate replace the corresponding field replaceable unit either the Paper Pickup Assembly the VTU or the Paper Deck Drive Assembly 5 To stop the test set the power supply switch back to Operational Mode push in and reset the DIP switches on the Controller PCA to
162. x C4785B 1 12 5 bin Mailbox with Stapler C4787A 1 12 5 bin Mailbox for Stapler 5 bin Mailbox only C4787 60502 1 without the Stapler Unit C4787 69502 ex 13 Face up Bin RB1 6491 000CN 1 14 EIO Coverplate 5021 0349 3 15 Stapler Assembly C4787 60500 1 not shown 7 bin Tabletop Mailbox C4238A R95 3007 000CN 1 not shown Stand for 7 bin Tabletop Mailbox C4784 60500 1 not shown Packaging Kit printer 5041 9238 not shown Packaging Kit duplexer C3762 60500 not shown Packaging Kit 2000 sheet Input Tray C3763 60500 not shown Packaging Kit 8 bin Mailbox C3764 60500 not shown Packaging Kit Envelope Feeder C3765 60500 not shown Maintenance Kit 100 120V C3914A C3914 69001 ex not shown Maintenance Kit 220 240V C3915A C3915 69001 ex not shown C link Cable Assembly 61 cm printer to C3763 60502 2000 sheet Input Tray not shown C link Cable Assembly 97 cm 8 bin Mailbox C3766 60539 to Stapler not shown Stapler Cartridges 3 pack C3772A not shown Power Box includes bracket clip C4781 60500 not shown Jumper Cable Short C4781 60501 not shown Jumper Cable Long C4781 60502 C4265 90907 Printer and paper handling components 743 Printer Parts and Diagrams aS Ca Lf PHI pr QIU Me LLL Printer Covers and Doors Figure 8 2 C4265 90907 744 Chapter 8 Parts and Diagrams Table 8 2 Printer Covers and Doors
163. xhaust 6 Fan 4 Face down delivery exhaust 9 Fan 5 Tray 1 fan Turn the printer off and then turn the printer on If the message continues check and reseat the cabling between the fan motors and the DC Controller PCA Error A temporary printing error occurred X Description 1 Tray 1 lifter malfunction 2 Tray 2 lifter malfunction 3 Tray 3 lifter malfunction 4 Tray 4 lifter malfunction X Tray X lifter malfunction Turn the printer off and then turn the printer on 614 Chapter 7 Troubleshooting C4265 90907 Table 7 5 Engine Error Messages continued Conirol Panel Message Event Log Error Message Description Recommended Action Critical Error A printer error has occurred X Description 0 Motor error 1 Motor startup error 2 Motor rotation error Turn the printer off and then turn the printer on Critical Error There is a problem with the printer s memory The x value refers to the location of the problem 0 Internal memory 1 to 3 DIMM slots 1 2 or 3 Reseat or replace the specified DIMM Critical Error A scan buffer error occurred Turn the printer off and then turn the printer on If this message persists replace the Formatter Error An error occurred in the printer s nonvolatile memory NVRAM and one or more printer settings has been reset to its factory default 1 Print a configuration page and che
164. xi j af l ae Photosensitive R Caa feeding l i drum sates pick up roller o Face up Fusing unit OG i G S S Le iting plate delivery roller delivery Transfer Feed E roller Lower charging rolier 2 SL2 e roller rover ee A Pick up AA roller X saint Feed SS Separation roller 1 4 Dit des Gur Lo O Separation roller Tray 3 Figure 7 26 704 Chapter Printer Motor Clutches and Solenoids 7 Troubleshooting C4265 90907 Figure 7 27 PS1 Registration J11 3 J1i5 3___Ji4 1 1209 5 I 1 3 x sensor Pick up PCB t PS2__J13 3 J1205 11P5VB1 Pick up unit 2 GND 14 8 2 paper sensor vite 1 3 FEEDS I PS3___j14 3 J1206 1 P5VB1 1 n a Paper pick up 9 D GND unit door 1 3 RDOORS 6 16 sensor l i p PS1201 Lower cassette s yur i 12 10 sensor A i i PS1202 Upper cassette y k 16 6 sensor i PS1203 Lower cassette 40 42 paper level vue sensor 1 i l i PS1204 Lower cassette 7 43 paper level VLC sensor 2 i i PS1205 Upper cassette 8 44 paper level yur sensor 1 i PS1206 Upper cassette 5 AS paper level YUE sensor 2 i PS1207 Lower cassette i 9 1 paper out fr al sensor i PS1208 Upper cassette paper out y k 15 S sensor i i L223 nuu Jda ee I I f PS1301 l woe ZUK i 31301 7 3214 7 sensor l i PS1302 Lifting plate i l 6 6 position sensor i 3 3 I

HP LaserJet 8150 Printer Repair Manual

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