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Lexmark Optra T614 Service Manual

1. 2 83 Paper Feed Service 2 89 Parallel Port Service 2 91 Contents iii 4069 XXX Printhead Service 2 92 Print Quality Service 2 93 Smart Cartridge Service 2 106 Serial Port Service 2 107 Toner Sensor Service 2 107 Transfer Roll Service Check 2 108 Diagnostic Aids 3 1 Diagnosi MOD ue pie idea edad od Sow 3 1 Device asso esee ua eas mma Rec ad asd 3 2 GUIEK DISK DOS ouo os dax Chess ren heddet enia ida 3 2 Disk TesvCleah sies sous udxex aw uad e qe dre adu 3 2 iota tune Soba x dade aa eae bd ida 3 3 Disabling Download Emulations 3 3 TESS oid se fuic E os weet asda days d 3 4 Duplex QUICK ta ap dear Pa diera 3 4 Duplex SENSOr 1690 dba dde ce pa 3 5 Duplex Motor TESE sa asas ama s mes ems 3 5 Duplex Feed Tests 43555 paso VERS Cede VERUS Y 3 7 Duplex Feed 2 3 7 al tah 3 8 Viewing the Error EO i252 3 8 Clearing the Error 09 3 8 Hardware TOSS 3 9 LOD nin paga oa atau
2. 3 9 PULO TSU iac te ted 3 9 SDRAM Memory Test 3 10 ROM Memory TBSU sso se 3 10 Parallel Wrap Test iussis kd dete Hoppe abre 3 11 Serial Wrap Test se 226600 Mad 3 12 INDUC Tay TESS io vod ERSTE Non ED edd Pe ORE E 3 14 Input Tray Feed wegen 3 14 Input Tray Sensor Test 3 14 Output Bin Test Standard 3 15 Output Bin Feed Test isses psd err 3 15 Output Bin Sensor TeSt ss issue rmn 3 16 Output Bin X Sensor Test 3 16 Base Sensor Test 3 17 5 Bin Mailbox Diverter 5 3 18 PI ROMENO aa 3 19 Pinter SOlUD au uae pep ps 3 20 Setting the Page 3 20 Viewing the Permanent Page Count 3 20 iv Service Manual 4069 XXX Maintenance Page 3 21 Setting Configuration 10 3 21 Restore EP Factory 3 22 ao aereas da dada de Dada dnd bead E d 3 23 Print Quality Test 3 24 Printing Menu Settings 3 25 Autocompensator 3 26 Autoconnect System Paper Tra
3. 2 94 Service Manual 4069 XXX FRU Action 2 High Voltage Contact Check the PC drum contact on the right side frame for damage PC drum contact wear or contamination If the contact is bent or damaged replace the contact Note Inspect the HVPS PC drum contact on the board for any signs of damage or contamination 3 HVPS Check the fuse on the HVPS If open replace the HVPS Check the voltages at J10 on the engine board Measure the following voltages from connector J10 to printer ground Printer Idle J10 5 measures 24 V de Printer Printing J10 5 measures 24 V dc In the voltages at J10 5 are incorrect replace the engine board 4 Front Cable Harness Check the front cable harness at J10 HVPS Section on the engine board and at CN1 on the HVPS to make sure the harness is connected properly If connected properly check the continuity of the cable harness If there is no continuity replace the front cable harness 5 Printhead Assembly Generally a 93x service error is posted if the printhead assembly fails and the printer does not give a blank copy symptom The printhead used in the printer does not have a mechanical shutter as previous laser printers The printer is interlocked through the front top cover interlock switch Diagnostic Information 2 95 4069 XXX Print Quality Random Marks Service Tip The primary cause of random marks is due to loose mater
4. Autocompensator fails to feed paper Failures occur randomly throughout the stack of paper FRU Action 1 Pass Through Sensor Check the pass through sensor for correct installation and operation 2 Autocompensator The autocompensator pick roll shaft Assembly assembly is not providing enough torque if the pick rollers are not picking the paper correctly Replace the autocompensator assembly 3 Wear Strips in Tray X Check the wear strips for excessive problem is found wear scratches or rough spots Replace the wear strips if a problem is found Diagnostic Information 2 89 4069 XXX Paper feed failures occur only near the top of the stack of paper The most common cause of this problem is paper curl Remove the paper from tray x and check for the natural curvature in the paper Reinstall the paper in the correct manner If the problem persists it may be necessary to reduce the stack height Replace both pick rolls if the paper appears to be flat in the tray but there is still a problem Failures occur mainly near the bottom of the stack of paper The autocompensator pick arm may not be coming down far enough to allow the pick rolls to properly contact the paper Also the autocompensator motor may be failing If this problems continues replace the autocompensator assembly Double Feeding Paper Note If double feeding paper occurs mostly from the bottom of the stack chec
5. 2 1 IBI s sa d ian ga Son fed qoem a 2 1 Service Error COdOS aa ccce bh ida ieee hee CER ORE 2 2 User Status Messages 2 12 User Error 2 16 Power On Self Test 2 24 Symptom ABAS A quis supra 2 25 NEC Lisa caca Senda acte res ad AC E Ira NOR 2 28 Charge Roll Service Check 2 29 Cover Open Switch Cable Service Check 2 31 Dead Machine Service Check 2 32 Duplex Option Service 2 35 Envelope Feeder Option Service Check 2 38 Erase Lamp Service Check 010 212 414 616 31v 2 45 Fan Samica CDS pda bep ritti DURS er aep 2 46 Fuser Service Check 2 47 Fuser Solenoid Service 2 51 Input Sensor Service 2 52 Input Tray s Option Service 2 53 High Capacity Feeder Input Tray Service Check 2 56 Main Drive Service Check 2 69 Operator Panel Service 2 70 Options Service Checks cuz issi cR 00884 vee VS 2 72 Output Bin Sensor Standard Tray Service Check 2 74 Output Expander Service Check 2 75 High Capacity Output Stacker Service Check 2 80 5 Bin Mailbox Service
6. Duplex input sensor Duplex exit sensor Press Return Stop to exit the test Duplex Motor Test This test lets you test the duplex unit s paper feed drive system and verify that the power and velocity values are acceptable To run the Duplex Motor Test 1 Select Motor Test from the Duplex Tests menu The duplex motor test continues to run until the printer is powered off The power indicator blinks while the test is running The duplexer runs the motor at a high speed and then a low speed and takes an average of the power required for each speed After all the information is computed the motor turns off Diagnostic Aids 3 5 4069 XXX The following appears on the printer display DUPLEX MOTOR AA BB CC DD EE FF To pass the test the following results must display AA 00 BB in the range of 20 through SF inclusively hex CC in the range of 3A through 5D inclusively hex DD in the range of 11 through 1F inclusively hex Ignore bytes EE and FF If the test fails remove the drive belt from the duplex D C motor and run the motor test again For the duplex D C motor to pass the test the following results must display AA 00 BB in the range of 29 through inclusively hex CC in the range of 35 through 51 inclusively hex DD in the range of OC through 13 inclusively hex For the duplex drive system to pass the test the following results must display AA 00 BB in the ran
7. 4069 XXX Site Explanation Bytes 1 2 3 P 84 xx 09 Paper Tray 4 pass thru sensor is not activated by a sheet of paper 84 xx 0 Paper Tray 3 pass thru sensor is not activated by a sheet of paper 84 xx 0B Paper Tray 2 pass thru sensor is not activated by a sheet of paper 84 xx 0C Paper Tray 5 pass thru sensor is not activated and never deactivated A sheet of paper may still be over the sensor or the flag is still activated 84 xx 00 Paper Tray 4 pass thru sensor is not activated and never deactivated A sheet of paper may still be over the sensor or the flag is still activated 84 xx Paper Tray 3 pass thru sensor is not activated and never deactivated A sheet of paper may still be over the sensor or the flag is still activated 84 xx OF Paper Tray 2 pass thru sensor is not activated and never deactivated A sheet of paper may still be over the sensor 84 xx 10 The main motor is stalled or the incorrect main motor is installed in the printer 84 xx 11 The paper activated the input sensor too soon 84 xx 13 The paper activated the input sensor too soon 84 xx 1D The envelope feeder pass thru sensor is activated and never deactivated 84 xx 1E The envelope feeder pass thru sensor is not activated 84 xx 1F The paper fed too early from Tray 1 84 xx 21 The smart option did not pick the paper 84 xx 22 The smart option did not pick the paper 8E xx 02 The input sensor is
8. Diagnostic Aids 3 11 4069 XXX DMA Address Error DMA Interrupt Error DMA Memory Error DMA Background Error Clear Init Rise Error False Init Rise Error Autofeed Rising Interrupt Error Clear Autofeed Rise Error False Autofeed Rise Error Autofeed Falling Interrupt Error Clear Autofeed Fall Error Once the maximum count is reached the test stops The power indicator goes on solid and the final results display Press Return Stop to exit the test Serial Wrap Test This test is used to check the operation of the Serial Port Hardware using a wrap plug Each signal is tested To run the Serial Wrap Test T 2 Disconnect the serial interface cable and install the wrap plug Select the appropriate Serial Wrap Test from the menu Serial Wrap Serial 1 Wrap Serial 2 Wrap or Serial 3 Wrap P and F represent the same numbers for DRAM The power indicator blinks indicating the test is running This test runs continuously unless canceled by pressing Return Stop 3 12 Service Manual 4069 XXX Each time the test finishes the screen updates with the result If the test passes the Pass Count increases by 1 however if the test fails one of the following failure messages displays for approximately three seconds and the Fail Count increases by 1 Receive Status Interrupt Error Status Error Receive Data Interrupt Error Transmit Data Interrupt Error Transmit Empty Error Threshold Error Receive Data Ready Er
9. Envelope Feeder Option Symptom Action Envelopes do not feed from the envelope feeder Go to the Envelope Feeder Option Service Check on page 2 38 Envelopes do not feed properly into base printer Service Check on page 2 38 Go to the Envelope Feeder Option Diagnostic Information 2 27 4069 XXX Symptom Table Output Expander Symptom Action Printer does not display Output Bin Full Go to the Output Bin Sensor Standard Tray Service Check on page 2 74 Paper does not feed all the way into the output tray Go to the Output Expander Service Check on page 2 75 Service Checks Note Anytime the engine board is replaced the Configuration ID must be reset in NVRAM on the new engine board Go to Setting Configuration ID on page 3 21 Review the following information before performing any service checks Paperfeed Problems especially paper jams Go to Viewing the Error Log on page 3 8 and check the printer error log for indications of repetitive entries that help to isolate a problem to a particular area of the printer or option e Paperfeed Problems with error message Use the Sub Error Codes For 9XX and 2XX Error Codes on page 2 7 to help diagnose the problem Print Quality Problems Go to Print Quality Test Pages on page 3 24 and print a test page to help diagnose problems before changing any settings or
10. See if the problem changes or goes away If this fixes or changes the problem then check the springs and charge roll link arm assemblies for binds or defective parts Replace as necessary Diagnostic Information 2 101 4069 XXX FRU Action 2 Charge Roll Assembly Charge Roll Link Arm Check the charge roll for any signs of toner buildup or other contamination on the outer edges that correspond to the bands on the page Check the charge links and arms for proper operation binds or incorrectly mounted counterbalance springs Repair or replace as necessary 3 HVPS Check the following voltages at J10 8 on the engine board Printer Idle J10 8 measures 0 V de Printer Printing Test Page J10 8 voltage changes from O V de to 4 V de lf the voltage does not vary check the continuity of line J10 8 in the front cable harness If there is no continuity replace the cable harness If there is continuity replace the HVPS If this does not correct the problem replace the engine board Turn the printer Off and check the resistance between J10 7 and printer ground The resistance measures approximately O ohms If incorrect make sure the engine board is mounted correctly and securely grounded If correct replace the engine board 2 102 Service Manual 4069 XXX Print Quality Residual Image Service Tip Install a new print cartridge if available before doing this servic
11. lt Menu is pressed while the printer is Ready and Menu Lockout is active The printer display shows this message for one second and then returns to the Ready message No button actions are possible while this message is displayed Activating Menu Changes The printer is reset to activate a printer setting changed in the menus No button actions are possible while this message is displayed Diagnostic Information 2 15 4069 XXX User Error Messages User Error Message Explanation 200 Paper Jam Remove Cartridge Paper is jammed at the printer Input Sensor Open the printer s upper front door and remove the print cartridge to access the paper jam area 201 Paper Jam Remove Cartridge Paper is jammed between the printer s input and exit sensors Open the printer s upper front door and remove the print cartridge to access the jam area 202 Paper Jam Open Rear Door Paper is jammed at the printer exit sensor Open the printer rear door to access the jam area 230 Paper Jam Check Duplex The paper is most likely jammed in the Duplex Unit Remove the duplex front cover to access the jam area If the paper is jammed in the rear of the duplex then replace the duplex front cover and open the duplex rear door If the paper is not jammed in the duplex unit then it may be jammed in the rear of the printer Open the printer rear door to access the jam 24X Paper Jam Check
12. Anforderungen der Bestimmung DHHS Department of Health and Human Services 21 CFR Teil J f r Laserprodukte der Klasse 1 In anderen L ndern gilt der Drucker als Laserprodukt der Klasse der die Anforderungen der IEC International Electrotechnical Commission 60825 gemaB amtlicher Bestatigung erf llt Laserprodukte der Klasse gelten als unsch dlich Im Inneren des Druckers befindet sich ein Laser der Klasse 1116 3b bei dem es sich um einen Galliumarsenlaser mit 5 Milliwatt handelt der Wellen der Lange 770 795 Nanometer ausstrahlt Das Lasersystem und der Drucker sind so konzipiert da im Normalbetrieb bei der Wartung durch den Benutzer oder bei ordnungsgem Ber Wartung durch den Kundendienst Laserbestrahlung die die Klasse bersteigen w rde Menschen keinesfalls erreicht Avis relatif l utilisation de laser Pour les Etats Unis cette imprimante est certifi e conforme aux provisions DHHS 21 CFR alin a J concernant les produits laser de Classe 1 Pour les autres pays cette imprimante r pond aux normes IEC 60825 relatives aux produits laser de Classe l Notices and Safety Information Xi 4069 XXX Les produits laser de Classe sont consid r s comme des produits non dangereux Cette imprimante est quip e d un laser de Classe 3b ars niure de gallium d une puissance nominale de 5 milliwatts mettant sur des longueurs d onde comprises entre 770 et 795 nanom tres Limprimante et son syst
13. Excessive gear or main drive assembly noise is usually caused by a defective motor assembly or engine board Service Tip If there are equally spaced horizontal lines across the page go to Print Quality Evenly spaced horizontal lines or marks on page 2 97 WARNING Whenever the gearbox assembly is removed from the machine it must be handled very carefully Do not allow any of the gears to come in contact with any metal or other hard surface to avoid gear damage It is also very important not to let any dirt paper staples or other material come intact with the grease in the gearbox assembly FRU Action 1 Main Drive Assembly Remove the controller board and run Excessive noise or a Diagnostic Print Test in the vibration continuous mode Check the main drive assembly for any excessive noise or vibration Determine if the noise is in the main drive toner cartridge fuser or main drive gearbox Look for any loose or worn parts in the developer drive assembly main drive gearbox or fuser Repair as necessary 2 Main Drive Motor Assembly A service error code 936 Transport Excessive noise gears Motor may be displayed Check the ratcheting and so on voltage at J12 6 on the engine board It measures approximately 5 V de when the motor is not running and goes to 0 V dc when the motor is running If incorrect replace the engine board If this does not fix the problem replace the main drive motor 3 Main D
14. If correct check the continuity of the operator panel cable If incorrect replace the cable If correct replace the operator panel assembly Operator Panel Display Service Check SERVICE TIP The printer has detected a problem with the engine board operator panel cable or operator panel assembly if POST does not complete and the printer emits 5 beeps and stops ina continuous pattern until the printer is turned off The operator panel cable is an individual cable on some printers and a combination cable assembly with the cover switch cable on later models Note If the operator panel is operating properly except for a PEL or a few PELS missing or broken run the LCD Test on page 3 9 from the hardware tests before continuing with this diagnostic service check FRU Action 1 Operator Panel Cable Check for proper installation of the cable at the engine board J11 and at the operator panel Check the continuity of the operator panel cable If incorrect replace the cable 2 Operator Panel Display blank 5 beeps LED Off Check the voltage at J11 2 on the engine board It measures approximately 5 V dc If incorrect replace the engine board If correct replace the operator panel assembly 3 Operator Panel Display blank 5 beeps LED On Check for ground between J13 4 and ground If correct replace the operator panel assembly If incorrect replace the engine board Diagno
15. cables for continuity If incorrect replace the compensator assembly cable If the cables connectors and connections are good replace the FRUs in the following order autocompensator assembly option System board Diagnostic Information 2 53 4069 XXX 24X Paper Jam message displays Paper jammed over the Pass Thru Sensor The printer displays the value of X for the paper tray where the error occurs Example 241 is a Paper Jam Tray 1 FRU Action 1 Pass Thru Sensor and Flag The tray x option system board did Assembly not detect a piece of paper actuating the pass thru sensor Remove any jammed sheets of paper from the printer and check the pass thru sensor and flag for proper operation by running the appropriate Tray Sensor Test from the diagnostics menu If the test fails check the sensor for correct installation and the flag for proper operation Also check the sensor cable to make sure it is correctly connected to the option system board If incorrect replace the tray x option pass thru sensor assembly 2 Power Takeoff Shaft and Check these parts for signs of Spring Bevel Gear broken or damaged parts Feedroll Gear Drive Roll contamination on the drive rollers or Assembly Wear Plate wear plate and wear or damage to Drive Shaft Bearings and the drive shaft bearings Check the Skewed Backup Roller drive roll assembly and skewed backup roller for signs of wear slick spots material bui
16. is detected on the optional serial port This usually indicates the optional serial port is not set up correctly 56 Standard Serial Disabled This error is displayed when data is sent to the printer across the standard serial port but the port has been disabled 2 18 Service Manual 4069 XXX User Error Message Explanation 56 Parallel Port Disabled This error is displayed when data is sent to the printer across the parallel port but the parallel port has been disabled Once this message is displayed reporting of further errors is suppressed until the menus are entered or the printer is reset 58 Too Many Trays Attached This error code is displayed when too many input trays are attached to the printer 58 Too Many Bins Attached This error code is displayed when too many optional output bins are attached to the printer 58 Too Many Disks Installed This error is displayed when too many disks are attached to the printer 61 Defective Disk This error code is displayed when the printer detects a defective disk This error may occur at power on or during disk format and write operations The following actions may be taken while this message is displayed Press Go to clear the message The disk is marked defective and normal printer operations continue Disk operations are not allowed with a defective disk The Format Disk menu is not shown 62 Disk Full This error co
17. line 2 is blank If any of the messages in the table are displayed the following actions can be taken Press Menu or Menu to take the printer offline and access the Ready Menu group Note The Menu buttons are not active if Menu Lockout is turned on Press Stop to take the printer offline The Not Ready message is displayed No more data is processed from the host computer Press the Go button to return the printer to the Ready state User Message Explanation Toner Low If the toner cartridge is low then Toner Low displays The Toner Low condition clears whenever the upper front door is opened and Toner Low displays again if the condition exists after the upper front door is closed Tray X Missing If any of the input trays are missing then Tray X Missing displays where X designates which Tray 1 through 5 is missing If multiple trays are missing they are prioritized in this order Tray 1 2 then tray 5 Tray X Missing status clears whenever Tray X is reinserted 2 20 Service Manual 4069 XXX User Message Explanation Tray X Empty If any of the input trays are empty then Tray X Empty displays where X designates which tray Tray 1 through 5 is empty If multiple trays are empty then they are prioritized in this order Tray 5 Tray 4 1 Note Tray X Empty status clears whenever Tray X is removed When Tray X is reinserted it is examined and the appro
18. me laser sont con us pour impossible dans des conditions normales d utilisation d entretien par l utilisateur ou de r vision l exposition des rayonnements laser sup rieurs des rayonnements de Classe Avvertenze sui prodotti laser Questa stampante certificata negli Stati Uniti per essere conforme ai requisiti del DHHS 21 CFR Sottocapitolo J per i prodotti laser di classe 1 ed certificata negli altri Paesi come prodotto laser di classe 1 conforme ai requisiti della norma CEI 60825 prodotti laser di classe non sono considerati pericolosi La stampante contiene al suo interno un laser di classe IIIb 3b all arseniuro di gallio della potenza di 5mW che opera sulla lunghezza d onda compresa tra 770 e 795 nanometri Il sistema laser e la stampante sono stati progettati in modo tale che le persone a contatto con la stampante durante il normale funzionamento le operazioni di servizio o quelle di assistenza tecnica non ricevano radiazioni laser superiori al livello della classe 1 Avisos sobre el l ser Se certifica que en los EE UU esta impresora cumple los requisitos para los productos l ser de Clase 1 establecidos en el subcap tulo J de la norma CFR 21 del DHHS Departamento de Sanidad y Servicios y en los dem s pa ses re ne todas las condiciones expuestas en la norma IEC 60825 para productos l ser de Clase 1 Los productos l ser de Clase no se consideran peligrosos La impresora contien
19. receive or process data Menu gt or lt Menu to This message displays take the printer out of when Menu gt or lt Menu Ready and enter the is pressed during a print TESTS MENU Busy job state Press Menu gt until Reset Printer is on the second line of the display Press Select to reset the printer Resetting Printer The printer is deleting No button actions are any print jobs in process possible while this and restoring all settings message is displayed to user defaults Formatting Flash The flash memory is No button actions are Do Not Power Off being formatted possible while this message is displayed Program Flash The flash memory is Do not perform any Do Not Power Off being programmed button actions while which means fonts or this message is macros are being written displayed to flash memory Formatting Disk The disk is being No button actions are formatted possible while this message is displayed 2 14 Service Manual 4069 XXX User Status Message Status Action Programming Disk Do Not Power Off The disk is being programmed which means fonts or macros are being written to disk No button actions are possible while this message is displayed Note If information is written to flash memory and to disk at the same time the Program Flash message is displayed Menus Disabled The printer menus have been disabled This occurs when Menu or
20. same numbers for DRAM The power indicator blinks indicating the test is in process The test runs continuously 2 Press Return Stop to exit the test 3 10 Service Manual 4069 XXX Each time the test finishes the screen updates with the result If the test passes the Pass Count increases by 1 however if the test fails one of the following messages displays for approximately three seconds ROM Checksum Error ROM Burst Read Error Once the maximum pass count or fail count is reached the test stops with the power indicator on solid The final results display on the screen Parallel Wrap Test This test is used with a wrap plug to check operation of the parallel port hardware Each parallel signal is tested To run the Parallel Wrap Test 1 Disconnect the parallel interface cable and install the wrap plug P N 1319128 2 Select the Parallel Wrap Test from the menu The power indicator blinks indicating the test is in progress The test runs continuously until canceled Each time the test finishes the screen updates If the test passes the Pass Count increases by 1 however if the test fails one of the following messages displays for approximately three seconds Sync Busy Error Byte Interrupt Request Error Strobe Interrupt Request Error Init Fail Error Init Busy Error Init Rise Error Host Busy Error RAM Data FF Error RAM Data AA Error RAM Data 00 Error RAM Data 55 Error DMA Count Error
21. signs of contamination wear or pitting on the ends of the shaft that go into the bearings If a problem is found clean the ends of the shaft or replace the transfer roll assembly 4 High Voltage Contacts Check the high voltage contacts on the right side frame to ensure they are clean and not bent deformed or pitted If incorrect replace the contact Diagnostic Information 2 99 4069 XXX FRU Action 5 Engine Board HVPS Connector 2 100 Service Manual Check the following voltages at J10 on the engine board Measure the voltages from J10 to printer ground Printer Idle J10 1 approximately O V dc J10 2 approximately 4 V dc J10 4 approximately O V dc Printer Printing J10 1 varies 0 V dc to 5 V dc J10 2 varies 0 V dc to 4 V dc J10 4 varies 0 V dc to 1 9 V dc If J10 1 voltage is incorrect check the continuity of the front harness cable J10 1 line If there is no continuity replace the harness cable If there is continuity replace the HVPS If this does not correct the problem replace the engine board If J10 2 voltage is incorrect or if the voltage remains at 0 V dc check the continuity of the front harness cable J10 2 line If there is no continuity replace the harness cable If there is continuity replace the HVPS If this does not correct the problem replace the engine board If J10 4 voltage is incorrect check the front harness cable J10 3 line If
22. Fuser Solenoid Adjustment on page 4 3 FRU Action 1 Fuser Envelope Conditioner The operation of the fuser solenoid Solenoid can be observed by removing the redrive assembly Check for proper mechanical operation of the solenoid and associated hardware link and so on If correct check the resistance of the solenoid between J4 1 and J4 2 The resistance measures between 5 ohms and 10 ohms If incorrect replace the solenoid assembly 2 Fuser Control Board The solenoid receives power from the engine board The fuser control board receives 42Vdc from the LVPS via the interconnect board Check for approximately 42 V dc at the 42 V dc test point on the fuser control board If the voltage is correct replace the fuser control board Diagnostic Information 2 51 4069 XXX FRU Action 3 LVPS If the 42 V dc test point does not Interconnect Board measure approximately 42 V dc check the voltage at CN3 18 on the LVPS The voltage measures approximately 42 V dc If the voltage is correct replace the interconnect board assembly If the voltage is incorrect replace the LVPS 4 Fuser DC Cable Engine Check for continuity of the DC fuser Board to Fuser Board Cable cable that is attached between J2 on Engine Board the engine board and J1 on the fuser control board If the cable does not measure continuity replace the cable If the cable measures continuity replace the engine bo
23. If the voltage is correct check the voltage at J4 1 If the voltage measures greater than 1 0 V de replace the engine board If the voltage is correct check the continuity between J4 1 and J4 3 on the cable If no change in continuity occurs as the switch is activated replace the cover open switch cable assembly If the continuity changes as the switch is activated replace the engine board Note It is easier to check the voltages on J4 with the controller board removed Diagnostic Information 2 31 4069 Dead Machine Service Check Note If a high capacity input tray is installed remove the option and check the base printer for correct operation If the base printer operates correctly go to High Capacity Feeder Input Tray Service Check on page 2 56 If the base printer continues to not operate correctly remove any other attached paper handling options Observe all necessary ESD precautions when removing and handling the controller board engine board or any of the installed option cards or assemblies Service Tip When removing the LVPS from the printer observe the following 1 The LVPS uses a self docking connector that mates with another connector mounted on the left side frame assembly Some force may be required to pull the LVPS loose from the connector Gently remove the LVPS supply using caution not to damage the printed circuit board Pull the LVPS out far enough to reach the fu
24. Only Memory Single In Line Memory Module Synchronous Dual Random Access Memory Static Random Access Memory Used Paris Return Volts alternating current Volts direct current General Information 1 5 4069 XXX 1 6 Service Manual 4069 2 Diagnostic Information Start CAUTION Remove the power cord from the printer or wall outlet before you connect or disconnect any cable or electronic board or assembly for personal safety and to prevent damage to the printer Use the handholds on the side of the printer Make sure your fingers are not under the printer when you lift or set the printer down Use the service error code user status message user error message symptom table service checks and diagnostic aids in this chapter to determine the corrective action necessary to repair a malfunctioning printer Service error codes are indicated by a three digit error code If a service error code is displayed go to the Service Error Codes on page 2 2 User status messages provide the user with information on the current status of the printer Ready is displayed on the first line of the display unless Power Saver is invoked and then Power Saver is displayed If a user status message is displayed go to the User Status Messages on page 2 12 User error messages are indicated by a two or three digit error code that provides the user with information that explains a problem with a print cartridge paper jam optio
25. Test from the diagnostics menu If the test fails check the input sensor cable at J5 on the system board for correct installation If no problem is found replace the FRUs in the following order input sensor assembly duplex option system board 3 Paper Exit Sensor and Flag 2 36 Service Manual Check the duplex exit sensor for correct installation and free movement of the sensor flag Check to make sure the sensor cable is connected to J8 on the system board If no problem is found replace the FRUs in the following order exit sensor assembly duplex option system board 4069 XXX 230 Paper Jam Check Duplex message displays The page is not duplexed and only exits half way out of the redrive FRU Action 1 Duplex Stepper Motor Check the stepper motor cable for cuts or pinched wiring Check the routing of the motor leads along the left side of the bottom tray Check for correct installation of the motor cable connector at J3 on the system board Check for any shorts between each pin of the motor cable and the motor housing If shorts are found replace the motor Check the resistance of the stepper motor between J3 1 Stpmtr A to J3 2 Stpmtr A The resistance measures approximately 10 ohms The resistance between J3 3 Stpmtr B to J3 4 Stpmtr B measures approximately 10 ohms If the resistance is incorrect replace the stepper motor Check for shorts between windings on pins J3
26. There are no switches in the level 2 duplex option Option Microcode The options are Smart Options or options that have a system board The option system board has a microprocessor that controls the option mechanism A software architecture is provided that controls the option and communicates information such as paper path status sensor or switch status motor status and so on to the base printer 3 28 Service Manual 4069 XXX Fuser Operation Hot Roll Fuser The hot roll fuser in the Optra T printer is made up of two primary assemblies The first assembly is the top fuser cover which contains the thermistor cable thermal fuse cable assembly left and right lamp brackets and cover This is a complete assembly and the parts cannot be individually replaced as in previous Lexmark laser printers The thermal fuse two fuses in series protects the fuser assembly and surrounding parts from ignition in the event of a failure in the fuser control circuitry by opening the AC circuit to the lamp The thermistor assembly is designed to keep the temperature of the fuser hot roll within a predetermined temperature by being in contact with the fuser hot roll and changes resistance as the temperature of the hot roll increases The thermistor resistance changes from approximately 150K ohms to approximately 260K ohms as the temperature of the fuser hot roll increases The thermistor is connected to the fuser control board connector J2 1
27. Tray X Paper is jammed around Tray X X tray 1 thru 5 Try opening Tray X If the tray is difficult to remove then you may have to remove the tray above or below tray X to remove the jammed pages 250 Paper Jam Check MP Feeder Paper is jammed in the multipurpose feeder 260 Paper Jam Check Envelope Feeder Paper is jammed in the envelope feeder 27X Paper Jam Check Output Bin X Paper is jammed in output bin X X 1 thru 3 Open the rear door of Output Bin X to access the jammed pages Insert Cartridge or Close Door This message displays when the printer s front door is open or the print cartridge is missing If this message cannot be cleared go to Cover Open Switch Cable Service Check on page 2 31 2 16 Service Manual 4069 XXX User Error Message Explanation 31 Defective Print Cartridge Error code 31 is displayed when the top front cover is closed and a defective print cartridge is detected It may take the printer 10 20 seconds to determine if the print cartridge is defective Depending on the setting of the Machine Class ID the printer may be allowed to print pages during this 10 20 second interval If pages are allowed to print they are not reprinted once a good print cartridge is inserted Note This error indicates the printer was able to read the cartridge ID but the ID did not pass the verification test To pass the verification test the ID read from the
28. altri produttori Le informazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di assistenza autorizzato Durante lo smontaggio e la manutenzione di questo prodotto il rischio di subire scosse elettriche e danni alla persona pi elevato Il personale di assistenza autorizzato deve quindi adottare le precauzioni necessarie Sicherheitshinweise Dieses Produkt und die zugeh rigen Komponenten wurden entworfen und getestet um beim Einsatz die weltweit g ltigen Sicherheitsanforderungen zu erf llen Die sicherheitsrelevanten Funktionen der Bauteile und Optionen sind nicht immer offensichtlich Sofern Teile eingesetzt werden die nicht von Lexmark sind wird von Lexmark keinerlei Verantwortung oder Haftung f r dieses Produkt bernommen Die Wartungsinformationen f r dieses Produkt sind ausschlieBlich f r die Verwendung durch einen Wartungsfachmann bestimmt e Wahrend des Auseinandernehmens und der Wartung des Ger ts besteht ein zus tzliches Risiko eines elektrischen Schlags und k rperlicher Verletzung Das zustandige xviii Service Manual 4069 XXX Fachpersonal sollte entsprechende VorsichtsmaBnahmen treffen Pautas de Seguridad e Este producto se ha disefiado verificado aprobado para cumplir los mas estrictos estandares de seguridad global usando los componentes especificos de Lexmark Puede que las caracteristicas de seguridad de algunas piezas no sean siem
29. an extension spring located on the pick arm to reduce weight in the rest state This spring is factory set to exert no more than ten to fifteen grams on the stack This is as light as can be realistically set and always guarantee there is some force to start the autocompensating phenomena This spring is not to be considered an adjustment for feeding problems unless it is obvious that the pick arm cannot fall all the way down to the bottom of the tray or has come loose 3 26 Service Manual 4069 XXX Poor gear efficiency can cause the arm to generate higher normal forces If the pick assembly is noisy replacement may be required The arm must pivot freely through its full range of motion On 500 sheet trays there are wrap springs located on the pivot arbors of the arm These springs aid to prevent the arm from bouncing If the arm appears to be binding or sticky near the bottom of the tray these springs may be the problem Reducing the tension on the counterbalance spring may be used as a temporary fix to get additional weight at bottom until the pick assembly can be replaced However the counterbalance spring is not to be considered an adjustment for feeding problems Autoconnect System Paper Tray Options Envelope Feeder and Output Expander Operations Electrical Autoconnect Cabling and Connectors The printer options make electrical connection automatically or autoconnects requiring no external cables when the option is mechani
30. dc Main Fan Service Check Check the cable connections at J1 on the engine board and at the main fan assembly The main fan runs continuously when the printer is powered on unless the printer is in the Power Saver mode FRU Action 1 Main Fan Manually spin the fan and check that it rotates freely Check the cable connection to the engine board J1 for correct installation 2 Main Fan to Engine Board Check the continuity of the cable If Cable incorrect replace the cable 2 46 Service Manual 4069 XXX FRU Action 3 Error Code 927 Fan runs Check the voltage at J1 1 on the engine board The voltage measures 5 V de static O V de fan running If incorrect replace the main fan If this does not fix the problem replace the engine board 4 Error Code 927 Check the voltage at J1 3 on the Fan not running engine board The voltages are as follows 22 V dc to 24 V dc printer and fan running 12 V dc to 15 V dc printer not running fan running about half speed If incorrect replace the engine board If this does not fix the problem replace the main fan Fuser Service Check Hot Roll Fuser Cold Fuser Service Check Error codes 920 921 and 922 may display for a cold fuser failure A 920 error caused by low line voltage can sometimes be cleared by turning the machine off and then on again A 925 service error indicates the wrong fuser lamp
31. disconnect the paper low switch cable from J3 and measure the voltage again on J3 1 If incorrect replace the high capacity feeder option control board If correct check the cable for a short between pins 1 and 2 on the cable If incorrect replace the cable If correct check the switch for a bent or deformed actuator lever or defective switch If incorrect replace the switch Diagnostic Information 2 67 4069 XXX Excessive Noise or Vibration FRU Action 1 DC Motor Assembly 2 Idler Pulley DC Motor Assembly Check to make sure all the motor plate mounting screws are tight Check to make sure the idler pulley is not binding on the pulley shaft Check the pulley for any signs of wear Check the idler pulley shaft on the motor mounting plate for any signs of damage or contamination 3 Drive Pulley Check the drive pulley for any signs of wear binds or damage to the pulley or pulley shaft Make sure the pulley turns freely on the pulley shaft 4 Motor Drive Belt Tray Drive Belt 2 68 Service Manual Check the DC motor drive belt for any signs of damage Check to make sure the belt is tracking correctly on the drive pulley idler pulley and motor pulley Check the tray drive belt for any signs of damage Check to make sure the belt is tracking correctly on the lower section of the drive pulley and lead screw pulleys 4069 Main Drive Service Check Service Tip
32. is not operating properly or the print cartridge is defective Go to the Toner Sensor Service Check on page 2 107 The wrong printhead is installed Replace with the correct printhead 931 935 Printhead Error 932 Printhead Lost Hsync 933 Mirror Motor Locks Lost Hsync 934 Mirror Motor Lost Lock 935 Mirror Motor unable to reach operating speed These errors represent a problem with the printhead Go to the Printhead Service Check on page 2 92 936 937 Transport Motor 936 Main Drive Motor initial lock failure 937 Main Drive Motor lost lock Indicates a problem with the main drive motor Go to the Main Drive Service Check on page 2 69 2 4 Service Manual 4069 XXX Error Code Action 939 Controller Engine Communications Error The controller board and the engine board cannot communicate with one another The controller board engine board or interconnect board is defective Check each board for correct installation and secure ground If no problem is found replace the FRUs in the following order controller board engine board interconnect board Note The controller software also can cause a 939 error code Contact your next level for software support 941 Controller Code CRC A 941 error can be created by a defective code overlay SIMM a code upgrade a defective IPDS or a prescribe SIMM These should be checked befor
33. paper you choose to print the page on should be either Letter or A4 To run the Duplex Quick Test 1 Select Duplex Quick Test from the menu 2 Select Single or Continuous The single Duplex Quick test cannot be canceled The printer attempts to print the Quick Test Page from the default paper source If the default paper source only supports envelopes then the page is printed from Tray 1 Check the Quick Test Page for the correct offset between the placement of the first scan line on the front and back side of a duplexed sheet If adjustment is necessary the Top Margin Offset must be adjusted first The range of the adjustment is 25 to 25 The Duplex Top Margin Offset range is 20 to 20 Adjustment of this setting lets you shift up or down the position of the Top Margin Changing this parameter by 1 unit moves the margin 3 4 Service Manual 4069 XXX 1 100 inch A positive offset moves the text down the page and widens the top margin while a negative offset moves the text up the page and narrows the top margin 3 Press Return Stop to exit the test Check the Top Margin Offset of the base printer Duplex Sensor Test This test is used to determine whether or not the Duplex sensors and switches are working correctly Select Sensor Test from the Duplex Tests menu Manually actuate each of the duplex sensors When the sensor switch is closed CL closed displays when the sensor switch is open OP Open displays
34. the motor on the cable connector J2 1 to J2 2 measures between 115 and 135 ohms Also check J2 1 and J2 4 to the motor case for shorts If either the resistance is incorrect or a short if found replace the mechanical linkage DC motor assembly Note If the DC motor is shorted it may also be necessary to replace the control board 2 Control Board Disconnect the motor cable J2 from the control board and check the voltages at J2 on the board Note Use caution not to short adjacent pins on the connector as damage to the board could result 24V de 24V de 5V dc 5V dc 2 1 motor idle 2 2 Motor Idle 2 5 motor idle 2 6 motor idle If any of the voltages are incorrect replace the control board If correct replace the mechanical linkage DC motor assembly 2 88 Service Manual 4069 Paper Feed Service Check If you have a 936 Transport Motor Error go to the Main Drive Service Check on page 2 69 FRU Action 1 Alignment Assembly Check to ensure the alignment assembly is correctly attached to the left side frame and the mounting screws are tight Check the alignment assembly for any signs of worn rollers contaminated rollers or binds Replace the alignment assembly if any problem is found 2 Inner Deflector Check the inner paper deflector for correct installation If the deflector is bowed or not fitting correctly replace the deflector
35. this manual leads you to the correct field replaceable unit FRU or part Use the service error codes user status messages user error messages service checks and diagnostic aids to determine the printer problem and repair the failure After you complete the repair perform tests as needed to verify the repair Tools Required For Service Flat blade screwdriver 1 Phillips screwdriver 2 Phillips screwdriver T10 Torx Screwdriver 7 0 mm nut driver 5 5 mm wrench Needlenose pliers Diagonal pliers Spring hook Feeler gauges Analog or digital multimeter Parallel wrap plug 1319128 Serial wrap plug 1329048 Twinax serial debug cable 1381963 Coax serial debug cable 1381964 1 4 Service Manual 4069 XXX Acronyms CSU DIMM DRAM EDO EP EPROM ESD FRU GB HVPS LASER LCD LED LVPS MROM NVRAM OEM PC POR POST RIP ROM SIMM SDRAM SRAM UPR V de Customer Setup Dual In Line Memory Module Dynamic Random Access Memory Enhanced Data Out Electrophotographic Process Erasable Programmable Read Only Memory Electrostatic Discharge Field Replaceable Unit Gigabyte High Voltage Power Supply Light Amplification by Stimulated Emission of Radiation Liquid Crystal Display Light Emitting Diode Low Voltage Power Supply Masked Read Only Memory Nonvolatile Random Access Memory Original Equipment Manufacturer Photoconductor Power On Reset Power On Self Test Raster Imaging Processor Read
36. to drive into the bottom frame FRU Action 1 Lower Limit Switch Lower Limit Switch Cable Check continuity of the lower limit switch If incorrect replace the switch If correct check the switch cable If incorrect replace the cable If correct replace the high capacity feeder option control board 2 High Capacity Feeder Control Board Disconnect the lower limit switch cable and check the voltage at J2 1 orange The voltage measures approximately 5 V dc If incorrect replace the high capacity feeder option control board The elevator tray down button does not operate The tray moves to the upper position Service Tip Open the high capacity feeder option front door and check the black rubber bumper attached to the door switch spring Be sure the rubber button is centered and not touching the sides of the hole or the switch will not function properly FRU Action 1 Lower Limit Switch Lower Limit Switch Cable High Capacity Feeder Control Board 2 62 Service Manual Check the lower limit switch to make sure it is not closed normally open If incorrect replace the switch Check the lower limit switch cable for a short between pins 1 and 2 If incorrect replace the cable If correct replace the high capacity feeder option control board 4069 XXX Paper from the high capacity feeder input tray does not reach the pass thru sensor Service Tip Che
37. top front cover is open The leftmost digit blinks indicating that it is the first digit to be changed 3 To change the value press either Menu or Menu until the value you want is reached Press Select to move to the next digit or press Select again to skip a digit Change each digit as required When the last digit is changed press Select to Diagnostic Aids 3 21 4069 XXX validate the Configuration ID If the ID is invalid then INVALID ID message displays on Line 2 before the ID redisplays You have to reenter the Configuration ID until a valid ID is verified If the ID is valid then the ID is saved in NVRAM and the printer automatically PORs to activate the new setting Note When the printer PORs it does so in the normal mode Restore EP Factory Defaults To restore each of the printer settings contained in the EP Setup menu to their factory default value select Restore from the menu To exit the menu without restoring the settings to the factory default values select Do Not Restore Sometimes this is used to help correct print quality problems Fuser Temperature This adjustment can be used to help solve some customer problems with paper curl on low grade papers and or problems with letter heads on some types of media The fuser temperature can be adjusted as follows e NORMAL LOWER LOWEST Warm Up Time You can change the amount of time the printer warms up before allowing pages to print by changing
38. 1 to J3 2 and pins J3 3 to J3 4 If a short is found replace the stepper motor assembly If no short is found replace the duplex system board Diagnostic Information 2 37 4069 XXX Envelope Feeder Option Service Check Service Tip Check the envelope feeder paper path for any debris pieces of envelope and so on If any other options are installed make sure they are operating normally If only the envelope feeder is failing to operate correctly continue with this service check otherwise go to the Interconnect Card Service Check Service Tip The envelope feeder option receives its 5 V dc operating voltage from the 24 V dc bulk at J1 7 If 24 V dc is not present at J1 7 tray 1 is the only tray option that is recognized Note If a 260 Paper Jam Check Envelope message displays check the Sub Error Codes For 9XX and 2XX Error Codes on page 2 7 Printer does not recognize the envelope feeder as an attached input option FRU Action 1 Envelope Feeder Check to make sure the envelope feeder is correctly installed and mated to the autoconnect at the front of the printer 2 Front Autoconnect on Printer Check the connector for signs of damage to the connector or contacts If you find damage replace the damaged cable connector assembly Remove the envelope feeder option and check the voltages at the autoconnect on the front of the printer If incorrect check the inte
39. 2 34 Service Manual 4069 XXX Duplex Option Service Check The printer does not recognize the Duplex Option is attached The printer does not recognize tray options below the duplex option are installed FRU Action 1 Fuse F1 on Duplex Option If fuse F1 is blown replace the fuse System Board If fuse F1 continues to blow check the stepper motor for a short between the motor case and pins J3 1 through J3 4 If no problem is found check the D C servo motor pins J1 1 and J1 2 to the motor housing for a short If a short is found replace the motor assembly If no short is found replace the system board 2 Autoconnect Cables Check the autoconnect cables for Connectors damage to the cables or the pins in the connectors If damaged replace the cable s If no damage is found check to make sure the cables are connected to J9 J10 J11 and J12 on the duplex system board If no problem is found replace the duplex System board Diagnostic Information 2 35 4069 XXX POST fails 230 Paper Jam Check Duplex message displays FRU Action 1 Duplex D C Servo Drive Motor Check the D C servo motor cables for signs of cuts or other damage Check the D C servo motor sensor cable connector for pin damage If no problem is found replace the FRUs in the following order D C motor assembly duplex option system board 2 Input Sensor Input Sensor Flag Run the Duplex Sensor
40. 4069 411 Optra T 614n 4069 41n Optra T 616 4069 616 Optra T 616n 4069 61n General Information 1 1 4069 XXX Look at the printer serial label to identify the printer you are working on There are two service levels of Optra T printers Some printers are at a service level B as indicated by the B on the label P N XXXXXXXX CNFG XXXXXX Type 4069 XXX S N XX XXXXX P N XXXXXXXX CNFG XXXXXX Type 4069 XXX S N XX XXXXX 1 2 Service Manual 4069 XXX Options The following options are available Some options are not available in every country Contact your point of purchase for options available in your country Memory options of 4MB 8MB 16MB 32MB 64MB and 128MB SDRAM DIMM Flash memory options of 2MB 4MB 8MB and 16MB DIMM Integrated network options Token Ring Ethernet Tri Port Adapter IR Adapter IPDS SIMM Prescribe SIMM TIFF SIMM Barcode SIMM Parallel Interface Card SCS USB Parallel Port Marknet Print Servers 250 and 500 sheet paper trays of A5 letter and legal size 250 Sheet Special Media Tray Assembly 500 Sheet Special Media Tray 2000 Sheet High Capacity Feeder Envelope feeder Duplex option 250 Sheet Duplex option 500 Sheet Hard Disk 2 1 GB Forms Hard Disk 2 1 GB Vertical Kiosk Presenter Horizontal Kiosk Presenter Output Expander 5 Bin Mailbox High Capacity Output Stacker General Information 1 3 4069 XXX Maintenance Approach The diagnostic information in
41. DRAM Memory Test on page 3 10 from the menu if the SDRAM Memory DIMM is correctly installed and not broken or damaged If the test fails replace the SDRAM DIMM If the problem continues replace the controller board 2 72 Service Manual 4069 XXX Hard Disk Option Service Tip The Optra T printers support one hard disk option Check to make sure only one hard disk option is installed 2 1 GB or larger Check to make sure the fixed disk and the fixed disk board are correctly installed Run the Quick Disk Test on page 3 2 from the Device Test on the Diagnostic Menu when a problem is suspected either with the hard disk system board or with the hard disk Note The Quick Disk Test is a non destructive test and indicates Pass or Fail If the test fails replace the hard disk If a problem still exists replace the hard disk board The Disk Test Clean on page 3 2 is used to help restore the disk if the disk contains bad data and is unusable This test is divided into a cleaning and a verifying or testing section WARNING This can be a very lengthy test depending on the disk size This test leaves the hard disk unformatted The servicer or user must reformat the disk using the Format Disk Menu operation This is a destructive type of test All the data on the disk is destroyed and should not be performed on a known good disk Network Card Option Note The network is installed on the controller board on network model prin
42. E Pd pis 7 1 How To Use This Parts Catalog 7 1 Printer Seral Label accu d oh mtm 7 2 Assembly 1 Covers 7 4 Assembly 2 seces ce ether E 7 8 Assembly 3 7 12 Assembly 4 Paper Feed Autocompensator 7 14 Assembly 5 Paper Feed Multipurpose Unit 7 16 Assembly 6 Paper Feed Alignment 7 18 Assembly 7 Paper Feed 7 20 Assembly 8 Integrated Paper Tray 250 Sheet 7 22 Assembly 9 Integrated Paper Tray 500 Sheet 7 24 Assembly 10 Main 7 26 Assembly 11 Developer 7 28 Assembly 12 Hot Roll 7 30 Assembly 13 Belt 7 34 Assembly 14 7 36 Assembly 15 Charging 7 38 Assembly 16 Electronics kp md anew dm 7 40 Assembly 17 250 Sheet 7 52 Assembly 18 500 Sheet 7 56 Assembly 19 DUPIOX 2 press rue pa 7 60 Assembly 20 Output 7 66 Assembly 21 Envelope 7 70 Assembly 22 High Capacity Feeder 7 74 Assembly 23 Kiosk Vertical Paper Adapter 7 88 Assembly 24 Kiosk Ho
43. Exit Narrow Media Sensor Front Door Sensor Upper Front Cover To run the Base Sensor Test 1 Select the Base Sensor Test The operator panel displays OP for open and CL for closed Manually toggle the sensors by hand to verify that each sensor switches from open to closed Diagnostic Aids 3 17 4069 5 Bin Mailbox Diverter Test Note This test checks the operation of each mailbox output diverter Also if more than one 5 bin mailbox option is installed the test checks all of the diverters installed on the printer When the test is selected from the diagnostic menu the following is displayed Diverter Test Running This is a single test The test terminates upon completion 3 18 Service Manual 4069 XXX Print Registration The print registration range is as follows Bottom Margin 20 to 20 Each increment causes approximately 55 mm shift in the bottom margin Top Margin 25 to 25 Left Margin 25 to 25 Right Margin 10 to 10 To set Print Registration 1 Select Registration from the Diagnostic menu 2 The Top margin sign value pair blinks This indicates it is the margin value being changed 3 To select the margin value to be changed press Select until the margin value pair you want to change is blinking 4 To change the margin value press either Menu gt or lt Menu When the value you want is displayed press Select to save the value 5 To exit the Registration menu pres
44. Holl 4 25 Fuser Cover Hot Roll 4435 uh are malam e snos enews 4 26 Fuser Detack Fingers Hot 4 26 Fuser Detack Housing Assembly Hot Roll 4 27 Fuser Transfer Plate Hot 4 28 Fuser Envelope Conditioner Solenoid Hot Roll 4 29 Fuser Narrow Media Sensor Flag Assembly Hot Roll 4 30 Fuser Exit Sensor Flag Assembly 4 30 Fuser Lamp Hot Roll s lt 2ss ices ex ep RR be 4 30 Contents V 4069 XXX Fuser Lower Exit Guide Assembly Hot Roll High Voltage Power imor EMG Shield s 223a uer hd AS S Inner Paper Deflector Assembly Integrated Tray Compensator Assembly Integrated Tray Compensator Pick Roll Assembly Interconnect Board Assembly Leit Side FMC ss cuba eu dead aa acce ard dre aia Low Voltage Power Main Drive Maim Dive s po das a pd P RE ER Multipurpose Tray Lower Deflector Assembly Operator Panel Operator Panel Cable Cover Open Switch Assembly Optional 250 500 Paper Tray Assembly Outer EMO Shield bas de designada Paper Alignment 5 Paper Input Sensor
45. Information 2 17 4069 XXX User Error Message Explanation 37 Insufficient Collation Memory 38 Memory Full This message is displayed when the printer memory used to store pages is too full to collate the print job This message is displayed when the printer memory used to store pages is full 39 Complex Page This message is displayed when the page is too complex to print 51 Defective Flash 52 Flash Full This message is displayed when the printer detects a defective flash This error may occur at power on or during flash format and write operations Press Go to clear the message The flash is marked as bad and normal operation continues Flash operations are not allowed until the problem is resolved This message is displayed when there is not enough free space in the flash memory to hold the resources that have been requested to be written to flash 53 Unformatted Flash This message is displayed when the printer detects an unformatted flash at power on Press Go to clear the message The flash is marked as bad and normal operation continues Flash operations are not allowed until the flash is formatted 54 Standard Serial Error 54 Serial Option X Error This error is displayed when a serial error framing or parity is detected on the standard serial port This usually indicates the serial port is not set up correctly This error is displayed when a serial error framing or parity
46. J4 3 blue The voltages measure approximately 5 V dc If incorrect disconnect J4 from the board and measure the voltages again If incorrect replace the high capacity feeder option control board Check the continuity of the sensor cable If incorrect replace the cable If correct replace the top optical sensor assembly 2 66 Service Manual 4069 XXX Tray X Empty message displays Tray does not respond to loading paper No response from the front door switch FRU Action 1 High Capacity Feeder Option Control Board Check the voltage on the board at J4 2 green The voltage measures approximately 5 V dc If incorrect disconnect the cable at J4 and check the voltage again If incorrect replace the high capacity feeder option control board 2 Elevator Top Optical Sensor Cable Elevator Top Optical Sensor Check the continuity of the sensor cable If incorrect replace the cable If correct replace the top optical sensor assembly Tray X Paper Low Message displays when the high capacity feeder input tray is full or has adequate paper in the tray FRU Action 1 Paper Low Switch Paper Low Switch Cable High Capacity Feeder Option Control Board Run the sensor diagnostics for tray X X the number that represents the high capacity input tray If the test fails check the voltage at J3 1 grey The voltage measures approximately 24 V dc If incorrect
47. Paper Feed Service Check on page 2 89 Paper jams at exit of Redrive Assembly Duplex Option installed Go to the Duplex Option Service Check on page 2 35 Fuser Solenoid fails to operate All models except the 31v Go to the Fuser Solenoid Service Check on page 2 51 Print quality Black page Print quality Blank page Print quality Light print Go to Print Quality All Black Page on page 2 94 Go to Print Quality Blank Page on page 2 94 Go to Print Quality Light Print on page 2 104 Diagnostic Information 2 25 4069 XXX Symptom Action Print quality Background Go to Print Quality Background on page 2 98 Print quality Residual image Go to Print Quality Residual Image on page 2 103 Print quality Skew Print quality Banding Print quality Random marks Go to the Paper Feed Service Check on page 2 89 Go to Print Quality Banding on page 2 101 Go to Print Quality Random Marks on page 2 96 Print quality Toner on backside of printed page Go to Print Quality Toner on backside of printed page on page 2 105 Print quality Vertical black bands on edge of copy Go to Print Quality Black bands on outer edges of the page on page 2 101 Unable to clear a 32 Unsupported Print Cartridge User Error Message Go to Smart C
48. Release the buttons once Performing the Self Test displays The printer performs its normal POR cycle then print one copy of the Print Quality Test pages If you want more than one copy perform these steps again The following is printed on page 1 Diagnostic EP Setup fuser temperature warm up time transfer print contrast and charge roll settings Contents of the Diagnostic Error Log Printer configuration information printer serial number controller code level engine code level operator panel code level smart option code levels font versions and so on Values for the Quality Menu settings used to print the pages Printing Menu Settings Page Note This test page must be printed on letter legal or A4 paper To print the Menu Settings Page 1 2 Select the TESTS MENU Select Print Menus from the TESTS MENU The page contains the following information A list of all the printer settings contained in the control panel menus and their values A list of the installed options and features such as RAM memory SIMMs optional input paper trays envelope feeder duplexer output bins flash or disk Printer information such as serial number page count installed RAM engine code level RIP code level envelope feeder code level tray 1 5 code levels output bin 1 3 code levels control panel code levels font ROM version and SRAM availability Diagnostic Aids 3 25 4069 XXX Autocompensator O
49. S CE MAMAS TwcvE 82508 BtmK LEFF ALOV V WMECHSCEMEWSNTTOET PIALDV P L MERE EBA oncoEd c 0 7Zyr s2 i 7zHb 3b OL P AAMLTTIET CO LEE HENTTO T7T95T 72 72 088B8BC BH 5 7 5 amp 7 4 2A VOA YFIHVAL R ES HBB BW Ta ABENIZAIDVSLILOL 4 Chinese Laser Notice OL ae AF DHHS 21 CFR Subchapter I 2 I 1 RIT m MEH Hb K NUA IEC 825 1 HE Bh TR ROG TIED OLA SB amp A 27 NI 3b BM EREL 5 gA m A EG ARK WE 770 795 nm Z 8 C BMI ABRITNMHRIT HEdE VE fH HEIDE AA EA KB fh LESER Xvi Service Manual 4069 XXX Korean Laser Notice axie 158 olx CHSt DHHS 21 CFR Subchapter 3 TAS Ata ges Ol SoA 22 2 jejo 825 TAS p le 158 lol BORA IES 158 alo x ASSES HNS AOS HHS 5 PASS AS alo 770 795 1 TFHA Class 3b HoH cyto ZH USUCE amp AAMT BREE BA Aes FAL BS SOE PAS MHA 4219 Class TES Hlo HZ Ao AcH Sog rs SAO Safety Information e This product is designed tested and approved to meet strict global safety standards with the use of specific Lexmark components The safety features of some parts may not always be obvious Lexmark is not respon
50. This is trial version If you want get full version please register it thank you Web site http www adultpdf com E mail support adultpdf com se Lexmark Optra 4069 XXX Service Manual e Table of Contents e Start Diagnostics e Safety and Notices e Trademarks e Index e Manuals Menu LEXMARK 4069 XXX Edition May 2000 The following paragraph does not apply to any country where such provisions are inconsistent with local law LEXMARK INTERNATIONAL INC PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in later editions Improvements or changes in the products or the programs described may be made at any time A form for reader s comments is provided at the back of this publication If the form has been removed comments may be addressed to Lexmark International Inc Department D22A 032 2 740 West New Circle Road Lexington Kentucky 40550 U S A Lexmark may use or distribute any of the information you supply in any way it believes appropria
51. a notification from the printer 03 The trailing edge of the sheet of paper never cleared the input sensor 04 The leading edge of the sheet of paper never arrived at the exit sensor Note This error is the most common due to the long length of the paper path between the input sensor and the exit sensor 05 The duplex logic thinks a sheet of paper is feeding to the duplex unit due to a sensor malfunction in the paper path when in fact the printer has not sent a command to send a sheet of paper to the duplex unit 06 The exit sensor detected a sheet of paper too early 07 The sheet of paper s trailing edge did not clear the exit sensor in the desired length of time 08 The feed motor experienced a complete motor stall The D C motor is under speed The motor never reached the correct operating speed 13 There is paper left in the duplex option Paper was sensed during the homing operation during POST 15 There is paper left in the duplex option Paper was sensed during the DC motor diagnostic test during POST 18 The D C motor experienced an acceleration error 3D There is paper left in the duplex option Paper was sensed during IR clear during POST Diagnostic Information 2 11 4069 XXX User Status Messages User Status Message Status Action Ready The printer is ready to receive and process data Press Menu gt or lt Menu to take the printer out of Ready and enter all the Menus exc
52. acker assembly is not functioning properly Make sure the option s are installed correctly and the machine is configured correctly before attempting to service the high capacity output stacker option Go to High Capacity Output Stacker Board on page 5 22 to identify the correct jumper location at J6 for the upper and lower units 2 80 Service Manual 4069 XXX Problems with excessive static electricity buildup FRU Action 1 Front Cover Assembly Check the front cover assembly to make sure the ESD brush ground lead is firmly attached to the high capacity option Also check to make sure the ESD brush is not loose or damaged The printer does not recognize one or more output options as installed Service Tip If more than a single output option is installed check each one to see if the printer recognizes any single option as installed If the printer recognizes any of the output options the base printer autoconnect system is operating correctly The problem is in the unrecognized option Continue with this service check or go to the service check for the failing output option FRU Action 1 High Capacity Stacker Check the autoconnects cables and Option connectors of the option for any signs of loose or damaged parts 2 High Capacity Output Remove the left and right side covers Stacker Mechanical Linkage and check all four autoconnects for Assembly damage especially the connector pins Remove
53. ag Assembly binding broken parts or interference Control Board from the sensor cable If incorrect repair as necessary If correct check to make sure the bottom pass thru sensor is correctly connected to J5 on the control board Disconnect the pass thru sensor cable and check the voltage at J5 3 The voltage measures approximately 5V dc If incorrect check the voltage at J5 2 The voltage measures approximately OV dc If incorrect replace the sensor assembly If this does not fix the problem replace the control board 274 Paper Jam Check Bin 4 Displays Service Tip When a 274 Paper Jam Check Bin 4 message displays a problem exists with the top pass thru sensor assembly or the control board FRU Action 1 Top Pass Thru Sensor Check the flag for correct operation Flag Assembly binding broken parts or interference Control Board from the sensor cable If incorrect repair as necessary If correct check to make sure the top pass thru sensor is correctly connected to J11 on the control board Disconnect the pass thru sensor cable and check the voltage at J11 3 The voltage measures approximately 5V dc If incorrect check the voltage at J11 2 The voltage measures approximately OV dc If incorrect replace the sensor assembly If this does not fix the problem replace the lower control board Diagnostic Information 2 85 4069 XXX Ready Bin X Full message displays May be able to c
54. am Open Rear Door Message displays A sheet of paper is jammed prior to the pass through sensor flag 202 Paper Jam Open Rear Door Message displays A sheet of paper feeds out to the standard bin even though bin x is selected Paper exits half way out of the redrive Service Tip For this type of problem check the sub error codes They can help isolate the problem 202 Paper Jam messages can also occur prior to the output expander pass thru sensor FRU 1 Output Expander Drive Belt Drive Pulley Drive Belt Idler Pulley Belt Tension Spring Action Check to ensure the output expander drive belt is correctly installed on the drive pulley and belt idler pulley Check the belt tension spring to make sure it is not loose or broken Repair as necessary 2 Mechanical Linkage DC Motor Assembly If the DC motor is functioning properly check the gears clutch and other linkage parts for correct operation and any signs of wear broken gear teeth or damaged parts If incorrect replace the mechanical linkage DC motor assembly Diagnostic Information 2 77 4069 XXX Remove Paper Output Bin X is displayed POST Incomplete Unable to clear the message FRU Action 1 Dual Output Bin Sensor Flag Check the flag for correct operation binding broken parts or interference from the sensor cable If incorrect repair as necessary 271 Paper Jam Check Bin X POST Incomplete FRU Act
55. and J2 2 and from J2 to J1 2 and J1 3 on the fuser control board to J2 6 and J2 7 on the engine board J2 6 TEMPIN and J2 7 TEMPIN are connected to module PLCC U9 U9 monitors the change in thermistor resistance and sends a signal HEATON from J20 A25 through the interconnect board to CN3 9 on the LVPS to signal the triac to turn the fuser lamp On or Off to maintain the correct fuser temperature The voltage drop across the thermistor is proportional to the fuser temperature and varies from approximately 2 0 V dc cold to 2 3 V dc warm during idle to approximately 2 7 V dc during continuous printing These voltages are assuming the fuser temperature is set to normal The HEATON signal from CN3 9 varies from 0 V dc lamp On to 5 V dc lamp Off and is connected to the cathode of an Opto triac to control the fuser lamp The second part of the assembly is the fuser frame which contains the hot roll backup roll and associated parts as well as the paper exit guide assembly narrow media sensor fuser control board which has the exit sensor mounted on the board and the envelope conditioner solenoid Diagnostic Aids 3 29 4069 Belt Fuser The belt fuser utilizes a ceramic heating element inside a cylindrically formed belt as the heating element of the fusing process The contact area of the belt is heated to fusing temperature The media passes between the belt and a back up roller fusing the image to the media The media then
56. any background problems check to ensure the contact to the HVPS board is correct and that there is approximately O ohms resistance between the transfer roll shaft and the HVPS contact If correct go to Print Quality Background on page 2 98 Diagnostic Information 2 109 4069 XXX FRU Action 4 HVPS 917 Error Code Check the voltage at J10 3 The voltage changes from 24 V dc with the printer idle to 0 V dc when the printer runs the print test If the voltage is incorrect check the continuity of line J10 3 in the front cable harness to the HVPS If there is no continuity replace the cable harness If there is continuity replace the HVPS If the problem continues replace the engine board Note This error displays if the incorrect level HVPS is installed 2 110 Service Manual 4069 XXX 3 Diagnostic Aids This chapter explains the tests and procedures to identify printer failures and verify repairs have corrected the problem To run the printer diagnostic tests described in this chapter you must put the printer in Diagnostic Mode Diagnostic Mode To enter the Diagnostic Mode 1 Turn the printer off 2 Press and hold the Go and Return buttons 3 Turn the printer on 4 Release the buttons when Performing Self Test displays on the operator panel The tests display on the operator panel in the order shown Print Registration Print Tests Hardwar
57. ard Input Sensor Service Check Service Tip Run the Base Sensor Test Check the input sensor for proper operation The display changes from open to closed as the sensor flag is manually moved in and out of the sensor Service Tip Run a Diagnostic Print Test in the continuous mode with the controller board removed A defective input sensor or circuit causes the first copy to exit only partially through the fuser assembly FRU Action 1 Input Sensor Flag Check the input sensor flag for damage and proper operation If a problem is found repair as necessary 2 Engine Board Check for approximately 5 V dc at J10 10 on the engine board If incorrect replace the engine board 2 52 Service Manual 4069 XXX FRU Action 3 Input Sensor Cable Check the continuity of the input sensor cable section of the front wiring harness If incorrect replace the harness If correct replace the input sensor assembly Input Tray s Option Service Check 250 Sheet and 500 Sheet Trays Service Tip Try all the other input paper sources to make sure they are properly feeding paper For 990 Error Code Service Tray X X displays the number of the tray that has a problem or needs service FRU Action 1 X option System Board Check the autoconect cables and or Compensator Assembly connectors for any signs of damage or Autoconnect Cable Replace if necessary Check the
58. art than a warm start All models except the 31v The main fan turns on 10 The main drive motor turns on 11 The developer drive assembly drives the developer shaft in the 12 13 14 15 toner cartridge The exit rollers turn The operator panel LED starts blinking Models 414 and 616 only The auxiliary fan turns on and continues to run until the printer is powered off Ready appears on the display 2 24 Service Manual 4069 Symptom Tables Symptom Table Base Printer Symptom Action Auxiliary Fan 414 616 fails to run or is noisy Dead Machine Go to the Auxiliary Fan Service Check on page 2 46 Go to the Dead Machine Service Check on page 2 32 Operator Panel One or more buttons do not work Go to the Operator Panel Buttons Service Check on page 2 70 Operator Panel Display is blank Printer sounds 5 beeps Go to the Operator Panel Service Check on page 2 70 Operator Panel Display is blank Printer does not sound 5 beeps Replace the operator panel assembly Operator Panel continuously displays all diamonds sounds 5 beeps and does not complete POST Go to the Operator Panel Service Check on page 2 70 Paperfeed problems Base printer or Integrated 250 Paper Tray Go to the Paper Feed Service Check on page 2 89 Paper jams at exit of Redrive Assembly No Duplex Option installed Go to the
59. artridge Service Check on page 2 106 Symptom Table High Capacity Feeder Option 2000 Sheet Symptom Action The printer does not recognize the high capacity feeder option installed Go to the High Capacity Feeder Input Tray Service Check on page 2 56 Paper feed problem with the high capacity feeder option Go to the High Capacity Feeder Input Tray Service Check on page 2 56 2 26 Service Manual 4069 XXX Symptom Table Paper Tray Options Symptom Action Paper feed problem with 250 Sheet Paper Tray Option Paper feed problem with 500 Go to the Input Tray s Option Sheet Paper Tray Option Media fails to pass thru from the lower attached Paper Tray option to the next higher mounted option Go to the Input Tray s Option Service Check on page 2 53 Service Check on page 2 53 Go to the Input Tray s Option Service Check on page 2 53 Symptom Table Duplex Symptom Action Paper feed problem with Duplex Go to the Duplex Option Service Check on page 2 35 Paper jams at Paper Removal Tray Go to the Duplex Option Service Check on page 2 35 Paper skews in the Duplex Option Go to the Duplex Option Service Check on page 2 35 Paper fails to pass from lower option thru the Duplex Option Go to the Duplex Option Service Check on page 2 35 Symptom Table
60. b 5 milliwatin galliumarsenidilaser joka toimii aaltoalueella 770 795 nanometri Laserj rjestelm ja kirjoitin on suunniteltu siten ett k ytt j ei altistu luokan m rityksi voimakkaammalle s teilylle kirjoittimen normaalin toiminnan k ytt j n tekemien huoltotoimien tai muiden huoltotoimien yhteydess VARO Avattaessa ja suojalukitus ohitettaessa olet alttiina n kym tt m lle lasers teilylle Al katso s teeseen VARNING Osynlig laserstr lning n r denna del r ppnad och sp rren r urkopplad Betrakta ej str len Laser notis Denna skrivare r i USA certifierad att motsvara kraven i DHHS 21 CFR underparagraf J f r laserprodukter av Klass 1 andra lander uppfyller skrivaren kraven f r laserprodukter av Klass enligt kraven i IEC 60825 xiv Service Manual 4069 XXX Laserprodukter i Klass anses ej halsovadliga Skrivaren har en inbyggd laser av Klass Illb 3b som best r av en laserenhet av gallium arsenid pa 5 milliwatt som arbetar i vaglangdsomradet 770 795 nanometer Lasersystemet och skrivaren ar utformade sa att det aldrig finns risk f r att n gon person uts tts for laserstr lning ver Klass I niv vid normal anv ndning underh ll som utf rs av anvandaren eller annan f reskriven serviceatgard Laser melding Skriveren er godkjent i USA etter kravene i DHHS 21 CFR underkapittel J for klasse 1 laserprodukter og er i andre land godkjent som et Klasse l laser
61. cally installed under the printer Communication between the option and the base printer stops when you remove an option located above or below the printer The printer no longer recognizes the option and deletes associated messages Each installed option below the base printer provides an electrical autoconnect to the option attached below it The output expander option attached above the base printer provides power to the option above it We do not recommend to attach or Hot Plug any options with the base printer power turned On Diagnostic Aids 3 27 4069 XXX Duplex Option The duplex option interface is a six pin autoconnector that provides a 24 V 24 V dc return serial interface transmit signal serial interface receive signal and two ground pins The duplex option receives the 24 V dc from the base printer for the duplex motors and also converts the voltage to 5 V dc for duplex electronics Duplex chassis grounding is provided from the printer to the duplex option through a ground spring attached to the frame and base of the printer The ground connection is automatically made when the option is installed below the printer The paper input sensor is located in the rear of the duplex unit under the input paper guide The rear cover open switch is located on the rear cover assembly The paper exit sensor is located on the left frame assembly The jam removal tray open switch is located at the end of the left frame assembly
62. ck to be sure the paper in tray is within specifications FRU Action 1 Autocompensator Assembly 2 Wear Strips Check the autocompensator pick arm rollers for sign of glazing toner or other buildup Replace as necessary Check the wear strips for glazing or contamination Replace as required It is advisable to replace all four wear strips at the same time Diagnostic Information 2 63 4069 XXX The elevator tray does not move up or down The printer recognizes that the option is installed FRU Action 1 DC Drive Motor High Capacity Feeder Option System Board Be sure the motor cable is correctly installed at J1 on the board Check the cables damaged or loose wires Disconnect the motor Check for a short between each pin and the motor housing If a problem is found replace the motor assembly If no problem is found measure the resistance between the following pins on the motor cable connector Pins 1 brown and pin 2 Yellow The resistance measures between approximately 7 5 and 10 5 ohms If incorrect replace the motor assembly If correct replace the high capacity feeder option system board 2 64 Service Manual 4069 XXX The elevator moves in one direction only FRU Action 1 DC Drive Motor Check the voltages at J1 on the high Assembly High capacity system board The voltages Capacity Feeder measure as follows System Board Static M
63. d Service Tip Some background problems can be caused by rough papers non Lexmark toner cartridges or if the media texture is set to the rough setting Some slick or coated papers may also cause background Some problems occur with printers that run a large amount of graphics in a humid environment The customer may try to improve the print quality by increasing the transfer setting Check the charge roll to make sure it is not at the end of life 2 98 Service Manual 4069 XXX FRU Action 1 Erase Lamp Lens Check the erase lamp lens for any Assembly models 010 signs of toner paper dust or other 212 41 4 616 31v 01n 21n types of contamination Clean the 31e 41n 61n lens with a soft dry cloth if necessary If unable to clean the contamination off the lens replace the lens and lamp assembly Check the erase lamp assembly Use the same procedure as outlined in the Erase Lamp Service Check 010 212 414 616 31v 01n 21n 31e 41n 61n on page 2 45 2 Printhead The printhead on the Optra T printers cannot be cleaned Try another printhead if all other attempts fail to correct a background problem 3 Transfer Roll Assembly Check the high voltage contact from the HVPS to the transfer roll Check the transfer arm assembly right side bearing for any signs of contamination pitting or a loose cable to the bearing If any problems are found replace the defective part Check the transfer roll shaft for any
64. d 31e go to Belt Fuser on page 2 50 923 Fuser Error Fuser is too hot during printing or when printer is idle Go to the Fuser Service Check on page 2 47 For models 31v and 31e go to Belt Fuser on page 2 50 924 Fuser Error 925 Fuser Error 010 212 414 616 01n 21n 41b 41l 41n 61n An open circuit has been detected in the Fuser Thermistor Circuit Go to the Fuser Service Check on page 2 47 For models 31v and 31e go to Belt Fuser on page 2 50 Wrong fuser lamp installed Check the fuser lamp for the correct type of lamp that should be installed 927 Fan Stalled Indicates a printer fan stalled Go to the Fan Service Check on page 2 46 Diagnostic Information 2 3 4069 XXX Error Code Action 928 Erase Lamps Models 010 212 414 616 31v 01n 21n 31e 41n 61n Indicates that the engine has detected that either the erase lamp assembly is missing or disconnected Go to the Erase Lamp Service Check 010 212 414 616 31v 01n 21n 31e 41n 61n on page 2 45 Models 41b 416 41l and models 010 212 41 4 616 31v 01n 21n 31e 41n 61n at service level B do not have erase lamps installed Go to Printer Serial Label on page 7 2 to identify the printer service level Check to make sure the correct HVPS is installed if this error displays on these models 929 Toner Sensor 930 Printhead Error The toner sensor is not operating properly the developer drive assembly
65. de is displayed when there is not enough free space on the disk to hold the resources that have been requested to be written to the disk This message displays for both resource and PostScript Disk operators when the disk is full 63 Unformatted Disk This error code displays when the printer detects an unformatted disk at power on Press Go to clear the message The disk is marked as bad and normal operation continues Disk operations are not allowed until the disk is formatted 80 Scheduled Maintenance The operator panel displays this message at each 300K page count interval It is necessary to replace the fuser assembly transfer roller and charge roll at this interval to maintain the print quality and reliability of the printer The parts are available as a maintenance kit For more information go to Scheduled Maintenance on page 6 2 Diagnostic Information 2 19 4069 XXX User Error Message Explanation 81 Engine Code CRC Failure This error displays when the microcode to be programmed in the engine flash code module has failed a CRC check Press Go to clear the message The microcode data is discarded and must be re transmitted from the host computer 88 Toner Low This message displays when toner low occurs and the toner low alarm is activated Press Go to clear this message User Line 2 Messages If none of the conditions exist that are listed in the following table
66. displays unable to clear and envelopes fail to feed from the hopper Kick rolls ARE rotating Check the deflector gap adjustment before continuing this service check FRU Action 1 Deflector Gap Adjustment Check the deflector gap adjustment The adjustment may be too narrow 2 Weight Assembly Check the weight assembly to make sure it moves up and down freely without any binds Also check to make sure the weight assembly rests on all the rear kick rollers when the hopper is empty Replace the weight assembly if it is damaged or does not operate properly 3 Envelope Edge Guide Check the envelope edge guide to make sure it is not warped or set too close to the envelopes in the hopper Replace the edge guide if it is damaged or does not operate properly Diagnostic Information 2 43 4069 XXX 260 Paper Jam displays envelope stops in feeder paper path FRU Action 1 Kick Rolls Feed Rolls Drive Check all the rolls for any signs of oil Rolls grease or other contamination If you find a problem clean the rolls If this does not correct the problem replace the envelope feeder option 2 Deflector Gap Adjustment Check the deflector gap adjustment The adjustment may be too narrow Envelope Feeder multifeeds or may not display a 260 Paper Jam message FRU Action 1 Envelopes Check the envelopes being used in the feeder Check for signs of the envelopes being stuck to
67. dler pulley Service Tip Excessive belt tension can result in stalling the duplex motor Too little belt tension can result in belt slippage To do the duplex drive belt adjustment 1 2 4 Do the removal procedure Duplex Front Cover Door on page 4 19 to access the drive belt idler pulley Loosen the idler pulley mounting screw and position the idler to provide 3 mm 5 mm drive belt deflection Tighten the idler pulley mounting screw being careful to maintain the adjustment Reassemble the duplex unit To do the duplex motor belt adjustment 1 2 Do the removal procedure Duplex Motor on page 4 20 to access the motor mounting screws but do not remove the motor Loosen the screw in the elongated adjustment slot and position the motor to provide 3 mm 5 mm motor belt deflection Tighten both mounting screws being careful to maintain the adjustment Reassemble the duplex unit 4 2 Service Manual 4069 Fuser Solenoid Adjustment Perform the fuser solenoid adjustment whenever you replace the fuser solenoid Adjust the fuser solenoid while installed in the printer Adjust the screw on the eccentric mounted on the solenoid housing to provide an air gap between the rear of the solenoid stator and the solenoid armature Printer Models Solenoid Air Gap 010 212 01n 21n 4 0 mm 414 616 41n 61n 4 5 mm Gap Adjustment The gap adjustment allows you to increase the minim
68. e Tests Duplex Tests If installed Input Tray Tests Output Bin Tests Five Bin Mailbox Test Base Sensor Test Printer Setup Error Log e EP Factory Defaults Exiting the Diagnostics Mode Select Exit Diagnostics to exit the Diagnostics Mode and return to normal mode Diagnostic Aids 3 1 4069 XXX Device Tests Quick Disk Test This test performs a non destructive read write on one block per track on the disk The test reads one block on each track saves the data and proceeds to write and read four test patterns to the bytes in the block If the block is good the saved data is written back to the disk To run the Quick Disk Test 1 Select the Quick Disk Test from the Device Tests menu The power indicator blinks while the test is in progress Quick Disk Test Test Passed message displays if the test passes and the power indicator turns on solid Quick Disk Test Test Failed message displays if the test failed and the power indicator turns on solid 2 Press Go Return or Stop to return to the Device Tests menu Disk Test Clean WARNING This test destroys all data on the disk and should not be attempted on a good disk Also note that this test may run approximately 1 1 2 hours depending on the disk size To run the Disk Test Clean Test 1 Select Disk Test Clean from the Device Tests menu Files will be lost Go or Stop message displays to warn the user that all cont
69. e check Residual image can be caused by the photoconductor cleaning blade and other parts inside the print cartridge FRU Action 1 Erase Lamp Assembly Check the erase lamp lens assembly models 010 212 414 616 for any signs of paper dust toner 31v 01n 21n 31e 41n 61n buildup or any other contamination Clean with a soft cloth or replace the lens and lamp assembly which are provided together in a kit If the lens is clean then check the erase lamp assembly for failed erase lamps If defective replace the erase lamp assembly 2 Hot Roll Fuser Assembly Check the fuser assembly for signs of toner contamination The hot roll especially might cause toner to be retained and deposited on the page 3 Belt Fuser 31v 31e Toner buildup on the belt can cause toner to be carried out on the backside of the media If any toner buildup is present on the belt replace the belt fuser assembly Diagnostic Information 2 103 4069 XXX Print Quality Light Print Service Tip Check the toner saver and print darkness settings first if the print is light FRU Action 1 Transfer Roll Check the right end of the transfer roll shaft for signs of wear or contamination If incorrect replace the transfer roll 2 Right Side Transfer Roll Check the right side transfer roll arm Arm Assembly assembly bearing for any signs of wear or contamination Also check to ensure the transfer cable is firmly attac
70. e control board 2 86 Service Manual 4069 XXX Paper does not feed into the bin selected 271 Paper Jam Check Bin 1 displays FRU Action 1 Deflector Check all the bin parts for signs of Deflector Spring missing or loose springs binds in the Deflector Cover deflector or deflector cover broken or Deflector Cover Spring binding shaft assemblies or broken Shaft assemblies gear teeth If incorrect repair as necessary 2 Bin X Solenoid Assembly Check the solenoid for any binds Control Board Make sure the solenoid is contacting the latch correctly If incorrect repair as necessary If the solenoid appears to be operating mechanically check the resistance of the solenoid It measures between 30 and 50 ohms If incorrect replace the failing solenoid assembly If correct replace the control board 3 Mechanical Linkage If the DC motor is functioning properly Motor Assembly check the gears clutch and other linkage parts for correct operation and any signs of wear broken gear teeth or damaged parts If incorrect replace the mechanical linkage assembly DC motor assembly Diagnostic Information 2 87 4069 990 Service Error displays FRU Action 1 Mechanical Linkage DC Motor Assembly Check the DC motor cable connector to be sure it is correctly installed at J2 on the control board If correct disconnect J2 from the control board and check the resistance of
71. e en su interior un l ser de Clase 3b de arseniuro de galio de funcionamiento nominal a 5 milivatios en una longitud de onda de 770 a 795 nan metros El sistema l ser y la impresora est n disefiados de forma que ninguna persona pueda verse afectada por ning n tipo de radiaci n l ser superior al nivel de xii Service Manual 4069 XXX la Clase durante su uso normal el mantenimiento realizado por el usuario o cualquier otra situaci n de servicio t cnico Declara o sobre Laser A impressora esta certificada nos E U A em conformidade com os requisitos da regulamenta o DHHS 21 CFR Subcapitulo J para a Classe 1 de produtos laser Em outros locais esta certificada como um produto laser da Classe I em conformidade com os requisitos da norma IEC 60825 Os produtos laser da Classe n o s o considerados perigosos Internamente a impressora cont m um produto laser da Classe 3b designado laser de arseneto de pot ssio de 5 milliwatts operando numa faixa de comprimento de onda entre 770 e 795 nan metros O sistema e a impressora laser foram concebidos de forma a nunca existir qualquer possiblidade de acesso humano a radia o laser superior a um nivel de Classe durante a opera o normal a manuten o feita pelo utilizador ou condi es de assist ncia prescritas Laserinformatie De printer voldoet aan de eisen die gesteld worden aan een laserprodukt van klasse Voor de Verenigde Staten zij
72. e no sempre siguin bvies Lexmark no es responsabilitza de l us d altres peces de recanvi Lainformaci pel manteniment d aquest producte est orientada exclusivament a professionals i no est destinada a ning que no ho sigui Elrisc de xoc el ctric i de danys personals pot augmentar durant el proc s de desmuntatge i de servei d aquest producte El personal professional ha d estar ne assabentat i prendre les mesures convenients XX Service Manual 4069 XXX Chinese Safety Information Ze E BSM o AP ARPA Lexmark 700 MIA SR HEA BT WARE AESA IUBE RI 8 HRR ERE EEA Lexmark MENA To A mA EP TEU LARS A RER TES T ARE H3 o AP MED AMIN IR ES A m 5207 f Am FOU HX BL T f FRR UUW TuS dE Korean Safety Information eta Aper ASS ES Lexmark TA 259 Af Sol So AA St ta PFS AA B ESSI en SOMALI CH elg Ho GUNS SAP HAS gau Lexmark CE wk Ee ch St aes e E HSS SASL BHE zi MIA SAS WALL ANS de so NE ISAS 01 AS SAS oy AAS LES SHAS Ozone Information This product does not produce measurable amounts of ozone gas Notices and Safety Information xxi 4069 Preface This manual is divided into the following chapters General Information contains a general description of the printer options and the maintenance approach used to repair it General environmental and safety instructions as w
73. e printer works normally AC Jumper HCIT to using the AC line cord from the AC Printer wall outlet and does not work when AC input and Output using the AC jumper from the HCIT Receptacles check the AC jumper cord If AC Wiring Harness defective replace the cord If not defective check the AC input and output receptacles and wiring harness in the HCIT Repair or replace the receptacles or AC wiring harness as required NOTE Make sure the ground wire is installed correctly from the AC wiring harness to the frame of the HCIT and the nut and lockwasher are tightened down Diagnostic Information 2 57 4069 XXX The base printer does not recognize that the high capacity input tray is installed FRU Action 1 High Capacity Feeder Autoconnect Mechanical Check Check the high capacity feeder input tray to make sure it is mounted correctly and is not pushed down into the frame assembly or damaged Be sure the high capacity feeder input tray autoconnect is properly connected to the high capacity feeder tray option board assembly 2 Base Printer or option mounted above Check the option or base printer autoconnect for signs of damage Repair the high capacity option autoconnect as necessary 3 LVPS 2000 Sheet Option Option System Board Check the voltages at J11 2 and J11 4 The voltage measures 24 V dc If the voltage is correct replace the high capacity system board asse
74. e replacing the controller board 941 Controller Font CRC Replace the controller board 943 Controller Font Version Indicates that the controller code and FONT ROM are incompatible 944 Controller Board Failure Replace the controller board 945 Controller Board Failure ASIC Failure Replace the controller board 946 Controller Board Failure Replace the controller board SRAM Failure 947 Engine Replace the engine board Board 953 NVRAM Indicates the NVRAM chip on the engine board has Failure failed Replace the engine board 954 NVRAM Indicates the NVRAM experienced a CRC failure Failure Replace the engine board Diagnostic Information 2 5 4069 XXX Error Code Action 956 Configuration ID Indicates a problem with the Configuration ID This error occurs because the engine received a configuration ID from the controller software which is not valid for the level of engine code existing in the printer Setting the configuration ID correctly should fix this error The ID can be set via the NPA data stream or operator panel Note This error is not generated at POR to allow the servicer a method of resetting the configuration ID However setting the configuration ID is the only operation that the servicer can perform See Setting Configuration ID on page 3 21 960 RAM Memory Error Indicates a DRAM Memory Error on the controller board Replace t
75. e the main drive gearbox assembly Lines spaced 38 26 mm 1 506 inch apart This can be caused by defective gear s in the main drive gearbox Replace the FRUs in the following order main drive gearbox reference edge Lines spaced 44 64 mm 1 757 inch apart Replace the FRUs in the following order developer drive assembly main drive gearbox assembly Lines spaced 47 19 mm 1 858 inch apart Replace the FRUs in the following order toner cartridge charge roll developer drive assembly Lines spaced 49 16 mm 1 935 inch apart Replace the toner cartridge Diagnostic Information 2 97 4069 XXX FRU Action 7 Lines spaced 49 74 mm 1 958 inch apart Replace the FRUs in the following order redrive assembly fuser assembly 8 Lines spaced 51 02 mm 2 009 inch apart Replace the transfer roll 9 Lines spaced 52 23 mm 2 056 inch apart Replace the redrive assembly 10 Lines spaced 76 53 mm 3 013 inch apart Replace the FRUs in the following order alignment assembly main drive gearbox assembly 11 Lines spaced 95 66 mm 3 766 inch apart Replace the FRUs in the following order toner cartridge main drive gearbox assembly 12 Lines spaced 99 49 mm 3 917 inch apart Replace the redrive assembly 13 Lines spaced 114 79 mm 4 519 inch apart Replace the alignment assembly Print Quality Backgroun
76. e when the printer is power cycled If a print job is active then remove the option and finish the job The printer automatically clears the message once the option is removed Once the job is complete turn off the printer and attach the option again Insert Duplex Front This message displays when the duplex front Cover access cover is not installed Close Duplex Rear Door This message displays when the duplex rear door is open Diagnostic Information 2 23 4069 Power On Self Test POST When you turn the printer On it performs a Power On Self Test Check for correct POST functioning of the base printer by observing the following 1 2 3 The operator panel displays one and a half row of pels and then 9 The LED comes on The operator panel displays one and a half row of pels and then clears Diamonds scroll across the display and then clear clears The top line of the operator panel displays one square block of pels that turn on one at a time until all sixteen blocks display and then they all turn off Performing Self Test appears on the display The 2000 sheet high capacity option elevator tray moves to the uppermost position if installed The duplex option is checked if installed The output expander option exit rollers turn if installed Busy appears on the display The fuser lamp turns on The fuser takes longer to warm up from a cold st
77. elf Test displays Select Registration from the menu Select Quick Test Page The test page should only be printed on letter or A4 paper from Tray 1 The Quick Test Page consists of alignment diamonds horizontal lines that can be used for skew adjustment page count setting printer serial number code levels and print registration settings Check the Quick Test Page for any sign of skew by checking the diamonds at the top left and top right of the test page for equal distance from the top of the page If any adjustment is necessary adjust the left or right printhead mounting screws and check the skew again by running another Quick Test Page This procedure may take two or three attempts before you get satisfactory results When you have the correct adjustment gently tighten the printhead mounting screws being careful not to move the printhead assembly 4 4 Service Manual 4069 Paper Alignment Assembly Adjustment Do the alignment assembly adjustment whenever you replace the alignment assembly Always print a copy of the Quick Test Page before making any adjustments to the alignment assembly reference adjustment screw When replacing the alignment assembly it is necessary to back the reference adjustment screw out far enough to remove the old assembly and install the new one If you are replacing the alignment assembly go to step a If you are only adjusting the reference adjustment screw go to step b a Prin
78. ell as special tools and test equipment are listed in this chapter Diagnostic Information contains a service error code table user status message table user error message table symptom table and service checks used to isolate failing field replaceable units FRUs Diagnostic Aids contains tests and checks used to locate or repeat symptoms of printer problems Printer operation information is provided to enhance the tests and checks Repair Information provides instructions for making printer adjustments and removing and installing FRUs Connector Locations uses illustrations to identify the major components and test points on the printer Preventive Maintenance contains safety inspection guidelines lubrication specifications and maintenance information to prevent problems and maintain performance Parts Catalog contains illustrations and part numbers for individual FRUs xxii Service Manual 4069 XXX 1 General Information The Optra T laser printers are letter quality page printers designed to attach to IBM compatible PC s and to most computer networks The Optra T laser printer is available in the following models Model Name Type Optra T 610 4069 010 Optra T 610n 4069 01n Optra T 612 4069 212 Optra T 612n 4069 21n Optra T612v 4069 31v Optra T612vn 4069 31e Optra T 614 4069 414 Optra T 614 4069 41b Optra T 614n 4069 41e Optra T 614nl
79. ents on the disk will be lost 2 To exit the test immediately and return to the Device Tests menu press Return Stop To continue with the test press Go If go is selected Disk Test Clean BAD 000000 00 message displays The screen updates periodically indicating the percentage of test completed and the number of bad blocks found 3 The power indicator blinks during the test The test can be canceled anytime during the test by pressing Return Stop Once the test is complete the power indicator turns on solid and a message displays 3 2 Service Manual 4069 XXX xxxx Bad Blocks yyyyyy Usable message displays if fewer than 2000 bad blocks are detected xxxx indicates the number of bad blocks and yyyyyy indicates the number of usable blocks xxxx Bad Blocks Replace Disk message displays if more than 2000 bad blocks are detected The disk cannot be recovered because too many bad blocks exist on the disk 4 Press Go or Return Stop to return to the Device Tests menu Flash Test This test causes the file system to write and read data on the flash to test the flash WARNING This test destroys all data on the flash because the flash is reformatted at the end of the test To run the Flash Test 1 Select Flash Test from the Device Tests menu The power indicator blinks while the test is running Flash Test Test Passed message displays if the test passes and the power indicator turns on
80. ept the TESTS MENU Busy State Ready Hex The printer is ready and HEX Trace is active which is known as HEX Trace Ready Press Menu gt or lt Menu to take the printer out of Ready and enter the TESTS MENU Busy State Press Select for the values Press Menu gt until Reset Printer is on the second line of the display Press Select to Reset the printer Busy The printer is busy receiving or processing data or printing data Note The printer indicator light blinks while the printer is processing data Press Stop to take the printer out of Busy The Not Ready message is displayed No more data is processed but the printer processes all paper currently in the printer paper path Press Go to return to Ready Flushing Buffer The printer is flushing corrupted print data and the current print job is being discarded No button actions are possible while this message is displayed 2 12 Service Manual 4069 XXX User Status Message Status Action Printing Menu Settings The printer is processing or printing a list of current settings menus because Print Menu Settings is selected from the menu Press Stop to take the printer out of Ready The Not Ready message is displayed No more data is processed but the printer processes all paper currently in the printer paper path Press Go to return to Ready after the page prints Press Menu gt or lt Menu
81. es 5 V dc when the flag is in the sensor and 0 V dc when the flag is out of the sensor If the voltage does not change replace the sensor cable assembly If this does not fix the problem replace the engine board 2 Output Bin Sensor Flag Check to make sure the correct flag is installed Check the flag for damage or improper operation If incorrect replace the flag Note A broken or improper operating sensor flag causes a Remove Paper Standard Bin message to display before POST completes and cannot be cleared 2 74 Service Manual 4069 Output Expander Service Check Service Tip The majority of the mechanical components can be observed during operation by removing the left right and system board covers The output expander functions without the covers installed Note Make sure the option is correctly installed before attempting to service the unit No jumpers should be installed at connector J6 on the output expander board Problems with excessive static electricity buildup FRU Action 1 Output Expander Control Check the output expander control Board Cover board cover to make sure the ESD brush ground lead is firmly attached to the output expander frame Also check to make sure the ESD brush is not loose Printer does not recognize one or more output expander options as being installed Service Tip If more than a single output expander option is installed c
82. g for correct operation Flag Assembly Upper binding broken parts or interference Control Board from the sensor cable If incorrect repair as necessary If correct check to make sure the lower pass thru sensor is correctly connected to J3 on the lower control board Disconnect the pass thru sensor cable and check the voltage at J3 3 The voltage measures approximately 5 dc If incorrect check the voltage at J3 2 The voltage measures approximately OV dc If incorrect replace the sensor assembly If this does not fix the problem replace the lower control board 5 Bin Mailbox Service Check Service Tip The majority of the mechanical components can be observed during operation by removing the left right side covers Models 010 010n and 010 01n at service level B do not support this output option Make sure the option s are correctly installed before attempting to service the unit Be sure the option is correctly installed and the machine is configured correctly before attempting to service the unit Diagnostic Information 2 83 4069 XXX Problems with excessive static electricity buildup FRU Action 1 Front Cover Assembly Check the front cover assembly to make sure the ESD brush ground lead is firmly attached to the 5 Bin Mailbox frame Also check to make sure the ESD brush is not loose or damaged The printer does not recognize one or more output options as installed Serv
83. ge of 29 through SF inclusively hex CC in the range of 3A through 5D inclusively hex DD in the range of 11 through 1F inclusively hex 2 Press Return Stop to exit the test 3 6 Service Manual 4069 Duplex Feed 1 Test This test feeds a blank sheet of paper to the duplex paper stop position 1 To run the Duplex Feed 1 Test 1 Select Duplex Feed 1 from the Duplex Test menu The power indicator blinks while the paper is feeding Duplex Feed 1 Feeding message displays while the paper is feeding through the printer Duplex Feed 1 Clear Paper message displays when the paper reaches paper stop position 1 and the power indicator turns on solid Duplex Feed 2 Test This test feeds a blank sheet of paper to the duplex paper stop position 2 To run the Duplex Feed 2 Test 1 Select Duplex Feed 2 from the Duplex Test menu The power indicator blinks while the paper is feeding Duplex Feed 2 Feeding message displays while the paper is feeding through the printer Duplex Feed 2 Clear Paper message displays when the paper reaches the duplex paper stop position 2 and the power indicator turns on solid Diagnostic Aids 3 7 4069 XXX Error Log Viewing the Error Log The error log is helpful to the servicer by providing a history of printer errors The error log contains the 12 most recent errors that have occurred on the printer The most recent error displays in posit
84. ged or broken Correct any problem found or replace the plunger as necessary 2 106 Service Manual 4069 XXX FRU Action 4 Smart Cartridge Cable Engine Board Check the voltage on the smart cartridge contact The voltage measures approximately 5 V dc when not writing data to the engine board If data is being written the voltage measures approximately 12 V dc If incorrect disconnect the cable from J21 on the engine board and check the voltage on J21 1 The voltage measures approximately 5 V dc If incorrect replace the engine board If correct replace the smart cartridge cable Serial Port Service Check Run the Serial Wrap Test on page 3 12 Note The Serial Wrap Test is designed to check the serial port hardware by using a wrap plug P N 1329048 and invoking the Serial Post Diagnostic Test The test helps isolate the printer from the serial cable and host The test provides failure information on the display for approximately three seconds If the test indicates a problem replace the controller board Toner Sensor Service Check Service Tip Check the print darkness MENU setting before checking the toner sensor This service check is intended to be used when a 929 Service Error displays FRU Action Developer Drive Assembly Incorrect operation of the developer drive assembly can cause the printer to display a 929 error code Toner Sen
85. gether or signs of glue Check to make sure the flaps are not interleaved 2 Deflector Check the deflector gap adjustment The adjustment may be too wide 3 Restraint Roll Bias Spring Check for a missing broken or incorrectly installed restraint roll bias spring If incorrect reinstall or replace the spring 260 Paper Jam displays An envelope stopped in the paper path of the feeder and an envelope also stopped in the base printer paper path FRU Action 1 Latch Lever Check to make sure the tip of the latch lever is centered in the opening in the floor of the paper path The latch lever may not be detented on the latch 2 44 Service Manual 4069 XXX Erase Lamp Service Check 010 212 41 4 616 31v 01n 21n 31e 41n 61n Error code 928 may be displayed when the printer detects that the erase lamp assembly cable or engine board is defective Note If the erase lamp assembly is defective both the erase lamp and lens are replaced as a kit Models 41b 416 41l and any model at service level B do not have erase lamps installed Go to Printer Serial Label on page 7 2 to identify the printer service level Make the following checks when a 928 service error displays FRU Action 1 Cable Front Harness Check the connection of the front harness to connector J10 on the engine board for correct installation If incorrect repair as necessary Check the front harness to erase lam
86. gnostic Information 2 7 4069 XXX The following is an example of how the printer displays a duplex unit sub error code Byte 1 Byte 2 Byte 3 Byte 4 DU XX XX XX XX DU XX XX XX XX Byte 5 Byte 6 Byte 7 Byte 8 Base Printer Sub Error Codes Each status byte has a different level of troubleshooting value for each area of the printer The following table displays status bytes 1 2 and 3 This set of status bytes is designed to help isolate paper jams and paper feed problems in the base printer Status Bytes 1 2 3 Explanation 84 xx 00 The input sensor is still covered by the first sheet of paper through the printer and the second sheet is ready to arrive at the sensor 84 xx 01 Video information has not started on the page at the input sensor within two inches after activating the input sensor flag 84 xx 02 The media takes too long to complete a pass through the input sensor 84 xx 04 This can occur when a sheet of paper is in the machine during POST and the input sensor flag has tripped the input sensor 84 xx 05 This error is generated whenever media is seen at the input sensor before the sensor flag activates the input sensor 84 xx 06 A paper jam is detected by the tray you are trying to feed from 84 xx 07 A paper jam is detected by a smart option and an error message displays 84 xx 08 Paper Tray 5 pass thru sensor is not activated by a sheet of paper 2 8 Service Manual
87. he controller board 961 RAM in Slot 1 is Bad Replace the DIMM in Slot 1 If this does not fix the problem replace the controller board 962 RAM in Slot 2 is Bad Replace the DIMM in Slot 2 If this does not fix the problem replace the controller board 963 RAM in slot 3 is Bad Replace the DIMM in slot 3 If this does not fix the problem replace the controller board 964 Emulation Error 965 Emulation Error Indicates a failure within the Download Emulation which is programmed into the code overlay SIMM The specific error is as follows 964 Download Emulation CRC Failure Checksum Failure 965 Download Emulation Outdated The Download Emulation and the controller code are incompatible Go to Disabling Download Emulations on page 3 3 975 979 Network Card X The following errors indicate a failure with the network card in the specified slot X any card installed in slots 1 2 or 3 975 Unrecognizable Network Card x Replace Network Card x 976 Unrecoverable software error in Network Card x 977 Controller software detects that a Network Card is installed in slot x but cannot establish communications with it 978 Bad checksum while programming Network Card x Replace Network Card x 979 Flash parts failed while programming Network Card x If the printer is a network model replace the controller board 2 6 Service Manual 4069 XXX Error Code Ac
88. he controller board mounting screw A Remove the controller board mounting screws Remove the controller board parallel port mounting screws B Remove the serial port mounting screws if present Remove the controller board Repair Information 4 17
89. he following table display when the printer looses communications with one of the following devices User Status Message Explanation Check Output Bin X Connection Check Output Bin X 1 2 0 3 Check Env Feeder Connection Check Envelope Feeder Option Connection Check Tray X Connection Check Tray X X 1 2 3 4 or 5 Check Duplex Connection 2 22 Service Manual Check Duplex Option Connection 4069 XXX The messages in the following table can occur in two ways The specified device could have been removed from the printer for instance to clear a paper jam Otherwise the device can still be attached to the printer but is experiencing a communications problem not fully connected or having a hardware failure e f the device is temporarily removed or not connected properly then reattach it When the option is recognized the printer automatically clears the error and continues e fthe option is experiencing a hardware problem turn the printer off and back on If the error occurs again turn the printer off remove the option and call for service User Status Message Explanation Turn Printer OFF to This message displays when a printer option Enable Option Input Tray Output Bin or Envelope Feeder has been attached while the printer is powered On In order to use the option the printer must first be powered off and back on again Data loss results if print jobs are activ
90. heck each one to see if the printer recognizes any single option as being installed If the printer recognizes any of the output expander options then the base printer autoconnect system is operating correctly and the problem is in the unrecognized expander option Diagnostic Information 2 75 4069 XXX FRU Action 1 Output Expander Option Make sure the output expander option is the only option that is not recognized by the base printer If the output expander is the only option not recognized by the printer continue with step 2 If not check the autoconnects of the options not recognized and the interconnect board and cable connections 2 Output Expander Assembly Mechanical Linkage Check the autoconnects for damage especially the connector pins Remove the left and right side covers Remove the front control board cover Check the cables at J1A J1B J2A and J2B on the control board to make sure they are attached securely and correctly Remove the output expander and check the voltages on the output bin autoconnect located on the top left rear of the printer Go to Autoconnect Top on page 5 19 If the voltages are correct reinstall the output expander unit and check the voltages at J1A and J1B on the connector If correct replace the output expander control board If incorrect replace the output expander assembly mechanical linkage 2 76 Service Manual 4069 XXX 202 Paper J
91. hed to the bearing If incorrect replace the right side transfer arm assembly Check the connection of the transfer roll assembly cable to the transformer on the HVPS board Check the continuity of the cable from the bearing to the spade terminal on the cable If incorrect replace the right side transfer arm assembly If correct replace the HVPS 2 104 Service Manual 4069 XXX Print Quality Toner on backside of printed page Service Tip This is generally caused by loose toner in the machine in the paper path being carried through the printer on the backside of the paper FRU Action 1 Hot Roll Fuser Assembly Toner is being carried out on the backside of the media This problem is generally caused by a toner buildup on the fuser hotroll or backup roll Check the fuser hotroll and backup roll for any noticeable buildup of toner Repair as necessary 2 Belt Fuser 31v 31e Toner buildup on the belt can cause toner to be carried out on the backside of the media If any toner buildup is present on the belt replace the belt fuser assembly 3 Transfer Roll Transfer Plate Check the transfer roll for any signs Assembly of toner buildup or loose toner around the area of the transfer plate assembly Clean the area and run another copy If the problem continues replace the FRUs in the following order HVPS engine board Diagnostic Information 2 105 4069 Smart Cartridge Se
92. hermal Fuse Thermistor Assembly Disconnect the thermistor cable from the fuser board at J2 The resistance is as follows HOT J2 1 J2 2 2 5K ohms COLD 150K ohms to 260K ohms 2 48 Service Manual 4069 Hot Fuser Service Check Error codes 923 and 924 may display for a hot fuser failure CAUTION The fuser may be hot use caution before removing or servicing FRU Action 1 Fuser Cover Assembly Check for damage to the thermistor Assembly includes assembly Check the resistance of Thermistor and Thermal the thermistor Fuses HOT J2 1 to J2 2 2 5K ohms COLD 150K ohms to 260K ohms Check the continuity from each pin of J2 to ground If there is continuity replace the fuser cover assembly 2 Engine Board Error code 924 indicates the engine board detects an open circuit in the thermistor circuit for the fuser assembly The voltage on J2 6 on the engine board measures approximately 5 V If incorrect replace the engine board If correct check the continuity of the DC fuser cable fuser board to auto docking connector in the fuser assembly and the DC fuser cable engine board to auto docking connector in the printer If there is no continuity replace the cable If there is continuity check the voltage on J2 2 on the fuser control board It measures approximately 5 V dc If incorrect replace the fuser control board 3 Fuser Hot Roll Examine the fuser assembl
93. ial moving around inside the printer and attaching to the photoconductor charge roll or transfer roll Symptom Action 1 Random Marks Check the print cartridge for any signs of loose or foreign material that might be on the photoconductor Check the transfer roll and charge roll for any pieces of material that are stuck to the rolls Print Quality Blurred or Fuzzy Print Blurred of fuzzy print is usually caused by a problem in the main drive gearbox assembly alignment assembly any feed roller or in the transfer roll bearings or transfer roll Check the gearbox assembly for correct operation Check the transfer roll for binds or a contaminated shaft or bearings Blurred print can also be caused by incorrect feeding from one of the input paper sources paper trays duplex or envelope feeder Check the high voltage contacts to ensure they are not bent corroded or damaged Replace as necessary 2 96 Service Manual 4069 XXX Print Quality Evenly spaced horizontal lines or marks FRU Action Lines spaced 3 19 mm 126 inch apart This can be caused by the motor pinion gear on the main drive motor Replace the main drive motor Lines spaced 22 32 mm 882 inch apart Lines spaced 28 7 mm 1 130 inch apart Lines spaced 47 83 mm 1 883 inch apart Lines spaced 63 77 mm 2 511 inch apart This can be caused by a defective gear in the main drive gearbox assembly Replac
94. ice Tip If more than a single output option is installed check each one to see if the printer recognizes any single option as being installed If the printer recognizes any of the output options then the base printer autoconnect system is operating correctly and the problem is in the unrecognized option Continue with this service check or go to the service check for the failing output option FRU Action 1 5 Bin Mailbox Option Check the autoconnects cables and connectors of the option for any signs of loose or damaged parts 2 Mechanical Linkage Assembly Remove the left and right side covers and check the two autoconnects for damage especially the connector pins Remove the output option and check the voltages on the standard output bin autoconnect located on the top left rear of the printer Go to Autoconnect Top on page 5 19 If the voltages are correct reinstall the output option noting the position of the torroid on the autoconnect cable of the lower autoconnect Check the voltages on each of the autoconnects If the torroid was moved make sure to move it back to its original position on the cable If the voltages are correct replace the control board If the voltages are incorrect replace the failing autoconnect assembly 2 84 Service Manual 4069 XXX 271 Paper Jam Check Bin 1 displays FRU Action 1 Bottom Pass Thru Sensor Check the flag for correct operation Fl
95. ilure information on the display for approximately three seconds If the test indicates that a problem is detected replace the controller board Diagnostic Information 2 91 4069 XXX Printhead Service Check The printhead assembly does not contain any service replaceable parts or components If service error code 930 displays the wrong printhead is installed in the printer Note A 201 paper jam may also indicate a failing printhead The paper may have jammed prior to or at the input sensor Print the error log and see if 201 or 931 errors are logged Service Error Code 1 Error Code 931 No first HYSNC Signal Error Code 932 Lost HYSNC Explanation These errors usually indicate a failure in the HYSNC signal to the printhead Check the continuity of the cables connected to J3 and J8 on the engine board If incorrect replace the defective cable The voltage at J8 4 measures approximately 5 V dc If incorrect replace the engine board The voltage at J3 7 measures approximately 24 V dc If incorrect replace the engine board If correct replace the printhead assembly 2 Error Code 934 Mirror Motor Lost Lock Error Code 935 Mirror Motor unable to reach operating speed These error codes indicate a problem with the mirror motor circuit in the printhead assembly or the mirror motor cable to the engine board cable or engine board assembly Check the continuity of the mirror motor cable connected
96. ion 1 Pass Thru Sensor and Flag Check the sensor flag for proper Assembly operation If correct check to Control Board make sure the pass thru sensor cable is correctly connected to J3 on the control board Disconnect the pass thru sensor cable from J3 on the control board and check the voltage at J3 3 The voltage measures approximately 5 V dc If incorrect replace the control board If correct check the voltage at J3 2 The voltage measures approximately O V dc If incorrect replace the sensor assembly If this does not fix the problem replace the control board 271 Paper Jam Check Bin X POST Complete First Sheet of paper feeds into Output Bin X Note Before performing the following checks run the Output Bin X Sensor Test and check for the failing sensor Sensor Test NF Near Full Upper part of sensor assembly F Full Lower Part of sensor assembly P Pass Thru Sensor 2 78 Service Manual 4069 990 Service BIN X FRU Action 1 D C Motor Check the DC motor cable Mechanical Linkage connector to be sure it is correctly Assembly installed at J4 on the output expander option board If correct disconnect J4 from the option board and check the resistance of the motor on the cable connector J4 1 to J4 2 measures between 115 and 135 ohms Also check J4 1 and J4 2 to the motor case for shorts If either the resistance is incorrect or a short is found replace the motor mecha
97. ion 1 and the oldest error displays in position 12 if 12 errors have occurred If an error occurs after the log is full the oldest error is discarded Identical errors in consecutive positions in the log are entered All 2xx and 9xx error messages are stored in the error log To view the Error Log 1 2 3 Select Display Log from the Error Log menu The Error log displays on three screens as only four entries display at a time To move to the next screen press Menu gt to move forward or lt Menu to move backward Press Return Stop to exit the Error Log Clearing the Error Log To clear the Error Log 1 2 Select Clear Log from the Error Log menu Select YES to clear the Error Log or NO to exit the Clear Log menu If YES is selected the Empty Error Log displays on the screen Press Return Stop to exit the Clear Log menu 3 8 Service Manual 4069 XXX Hardware Tests The following Hardware Tests can be selected from this menu LCD Test Button Test DRAM Memory Test ROM Memory Test Parallel Wrap if available Serial Wrap if available Serial 1 Wrap if available Serial 3 Wrap if available LCD Test To run the LCD Test 1 Select LCD Test from the Diagnostic menu The LCD test continually executes the LCD display test 2 Press Return Stop to cancel the test Button Test To run the Button Test 1 Select Button Test from the Diagnostic menu W
98. is installed in the printer and does not match the one stored in the printer code Note Make sure the fuser is correctly installed before proceeding with this service check The fuser must be firmly seated in the two rear connectors Both the right and left lock down screws must be tight Service Tip Set the Fuser Temperature to NORMAL before starting this service check Diagnostic Information 2 47 4069 XXX FRU Action 1 Fuser Lamp Incorrect Lamp 925 Service Error 2 Fuser Lamp Install the correct voltage and wattage lamp or fuser assembly Remove the controller board Run the Diagnostic Print Test and observe the lamp through the left side frame If the lamp doesn t come on unplug the printer and check the continuity between the two pins on the fuser lamp cable going to the fuser assembly If you do not measure continuity remove the fuser assembly and check the continuity of the lamp If incorrect replace the lamp If correct replace the fuser cover assembly 3 LVPS LVPS to Fuser Auto Docking Connector Fuser AC Cable Turn the printer off Remove the fuser assembly Turn the printer power on Measure across the AC fuser cable pins for line voltage with the cable connected If incorrect turn the printer off and disconnect the power cord Check the continuity of the LVPS to fuser AC cable If incorrect replace the cable If correct replace the LVPS 4 Fuser Top Cover Assembly T
99. ith no buttons pressed several OP Open appear on the display Press each button one at a time and a CL Closed displays in place of an OP The proper operation of each button can be checked Press Return Stop to cancel the test Diagnostic Aids 3 9 4069 SDRAM Memory Test The purpose of this test is to check the validity of SDRAM both standard and optional The test writes patterns of data to SDRAM to verify that each bit in memory can be set and read correctly To run the SDRAM Memory Test 1 Select SDRAM Memory Test from the menu The power indicator blinks indicating the test is in progress 2 Press Return Stop to exit the test P3HHHHHE represents the number of times the memory test has passed and finished successfully Initially 000000 displays with the maximum pass count being 999 999 F represents the of time the memory test has failed and finished with errors Initially 00000 displays with the maximum fail count being 99 999 Once the maximum pass count or fail count is reached the test is stopped the power indicator is turned on solid and the final results display If the test fails the message SDRAM Error displays for approximately three seconds and the failure count increases by 1 ROM Memory Test The ROM Memory Test is used to check the validity of the controller board code and fonts To run the ROM Memory Test 1 Select ROM Memory Test from the menu P and F represent the
100. k for missing or damaged restraint pads in the tray FRU Action 1 Paper N Autocompensator Paper is usually the primary cause of a double feeding paper problem Flex the paper before placing the paper in the tray Edge welded paper is the most common cause of double feeding Loading the paper in the tray in different locations and directions and using rough paper and short grain paper also causes double feeding Make sure the counterbalance spring is not missing loose or broken at the top of the autocompensator arm assembly If you find a problem replace the autocompensator assembly 2 90 Service Manual 4069 XXX Multipurpose Tray Paper fails to feed from the multipurpose tray The pick roll should make one complete revolution and stop with the flat side down If the pick roll turns but does not pick paper check the roll for signs of wear oil or grease on the surface of the pick roll or slick spots If you find a problem replace the pick roll assembly Check to ensure the media that is being fed through the multipurpose tray assembly meets recommended paper specifications Parallel Port Service Check Run the Parallel Wrap Test on page 3 11 Note The Parallel Wrap Test is designed to check the parallel port hardware by using a wrap plug P N 1319128 and invoking the Parallel Diagnostic Test This test helps isolate the printer from the parallel cable and host The test provides fa
101. k the right side charge roll link assembly for correct assembly operation If incorrect replace the charge roll link assembly with the charge roll link assembly kit If correct check the right charge roll link assembly bearing for signs of wear or contamination Excessive contamination could cause intermittent charging of the charge roll If incorrect replace the link assembly Check for continuity of the right link assembly from the bearing to the charge roll high voltage contact on the right side frame If incorrect replace the link assembly Make sure the charge roll bushing is installed and operating correctly Note The screw that attaches the charge roll lead to the contact must be secure 2 30 Service Manual 4069 Cover Open Switch Cable Service Check FRU Action 1 Toner Cartridge Check the toner cartridge to make sure it is correctly installed and that the right and left cartridge tracks are not loose or broken Check to make sure the cover open switch activation tab on the toner cartridge is not broken and that the tab correctly activates the cover open switch spring 2 Cover Open Switch Cable Check the cover open switch for Assembly proper mechanical operation If incorrect repair as necessary Disconnect the cover open switch cable from J4 at the engine board and measure the voltage at J4 3 It measures approximately 5 V dc If the voltage is incorrect replace the engine board
102. lace the engine board 910 DC Pick Motor DC Pick Motor Stall 911 DC Pick Motor Excessive PWM 912 DC pick motor below speed 913 DC pick motor over speed Error Codes 910 911 912 913 and 914 are indications that a Tray 1 paper feed problem has been detected Go to the Input Tray s Option Service Check on page 2 53 2 2 Service Manual 4069 XXX Error Code Action 914 DC pick Check the integrated paper tray tray 1 for correct paper motor No loading Reload the paper and POR the printer If the encoder feedback error continues go to the Input Tray s Option Service Check on page 2 53 917 Transfer Roll Indicates a problem in the transfer roll area Go to the Transfer Roll Service Check on page 2 108 Note This error also displays if an incorrect level HVPS assembly is installed in a printer that has the erase lamp assembly installed Check to make sure the correct HVPS assembly is installed 920 Fuser Error Indicates that the fuser is below temperature when printing Go to the Fuser Service Check on page 2 47 For models 31v and 31e go to Belt Fuser on page 2 50 921 Fuser Error 922 Fuser Error Indicates that the fuser is below standby temperature when the printer is idle Go to the Fuser Service Check on page 2 47 Fuser failed to reach standby temperature Go to the Fuser Service Check on page 2 47 For models 31v an
103. lays EM Input Tray Empty Sensor LO Input Tray Paper Low Sensor Input Tray Pass Thru Sensor 2 Once this message displays the servicer can manually actuate each sensor The tray empty sensor can be actuated by hand however a sheet of paper can be used to cover the pass through sensor When the sensor is closed CL displays when the sensor is open OP displays 3 Press Return Stop to exit the test 3 14 Service Manual 4069 XXX The multipurpose tray and the envelope feeder do not have a paper low sensor The multipurpose tray does not have a pass through sensor Output Bin Test Standard Bin This test is used to verify if the standard bin sensor is working correctly To run the Standard Bin Sensor Test 1 Select Output Bin Tests from the Diagnostic Menu 2 Select Output Bin Tests Sensor Tests 3 Select Sensor Tests Standard Bin Standard Bin Full CL message displays Manually actuate the bin sensor by moving the flag in and out of the sensor The display indicates OP open when the flag is out of the sensor and CL closed when the flag is in the sensor 4 Press Return Stop to exit the test Output Bin Feed Test Note If the Configure Bins printer setting is link rather than mailbox the printer selects its own internal bin linking regardless of which output bin is selected for the feed test This test is to verify that media can be fed to a specific output bin No infor
104. ldup and oil or grease on the rollers Also check for proper operation of the paper aligning assembly Repair or replace parts as necessary 2 54 Service Manual 4069 XXX Tray X Low message displays when Tray X is full or has adequate paper in the tray FRU Action 1 Paper Low Sensor Run the Tray X Sensor Test and Assembly check the sensor for proper Paper Low Sensor Flag operation If incorrect check the Tray X Option System following Board Paper low sensor flag for smooth and correct operation Paper low sensor for correct installation on the autocompensator housing Paper low sensor cable for signs of cuts pinched wiring or other damage especially at connector J5 on the system board If no problem is found replace the paper low sensor assembly If this does not correct the problem replace the option system board Tray X Empty message displays when Tray X has paper in the tray FRU Action 1 Paper Out Sensor Flag Check the paper out sensor flag for correct operation and installation If 2 Paper Out Sensor On correct replace the option system Option System Board board The paper out sensor is mounted on the system board Diagnostic Information 2 55 4069 XXX Printer does not recognize Tray X is installed FRU Action 1 Autoconect Cables Tray X System Board Check the autoconnect from the printer or option above tra
105. lear message and will feed paper into Bin selected FRU Action 1 Bin X Sensor Check the sensor and sensor cable for Bin X Sensor Cable the bin that is displaying the message Bin X Sensor Flag to make sure the sensor is seated Control Board correctly in the side of the tray and the cable is connected to the sensor and the control board Check the flag for binding and proper operation If correct replace the Bin X sensor If this does not fix the problem replace the control board Note This sensor is in a normally open position with the flag out of the sensor slot Bin X is full No message that Bin X is full displays FRU Action 1 Bin X Sensor Check the sensor flag for binds Bin X Sensor Cable broken or missing parts If correct Bin X Sensor Flag check the bin sensor for correct Bin X Sensor Flag installation in the side of the tray If the Control Board bin sensor is installed correctly check the sensor cable for correct installation to the sensor and control board If correct replace the Bin X sensor If this does not fix the problem replace the control board Ready Bin X Full displays and paper feeds into Bin X FRU Action 1 Bin X Sensor Check the sensor flag for binds Make Bin X Sensor Control Board sure the sensor flag is not in an up position If the sensor flag is operating correctly replace the bin X sensor If this does not fix the problem replace th
106. mation is printed on the media because the printhead is not turned on during this test To run the Output Bin Feed Test 1 Select Feed Test from the Output Bin Test menu 2 Select the output bin you want the paper to exit into All output bins installed on the printer are shown on the feed test menu 3 Select either Single one sheet of media feeds to the selected output bin or Continuous media continues feeding to the selected output bin until Return Stop is pressed 4 Press Return Stop to exit the test Diagnostic Aids 3 15 4069 Output Bin Sensor Test This test is used to verify if the output bin sensors are working correctly To run the Output Bin Sensor Test 1 Select Sensor Test from the Output Bin Test menu Output Bin Full OP Input OP message displays Full Output Bins Full Sensor Pass Output Bins Pass Thru Sensor 2 Once the message displays the servicer can manually actuate each of the output bin sensors The bin full sensor can be actuated by hand however a sheet of paper can be used to cover the bin s pass thru sensor When the sensor is closed CL displays and when the sensor is open OP displays 3 Press Return Stop to exit the test Output Bin X Sensor Test Output Expander or High Capacity Output Stacker To run the Output Bin X Sensor tests 1 Select Output Bin tests from the menu 2 Select Output Bin tests Sensor Tests 3 Select Sensor Tests Output Bin X 4 P
107. mbly If the voltage is incorrect check the continuity of the AC input cable to the LVPS If correct replace the LVPS assembly If incorrect replace the AC cable to the input of the LVPS 2 58 Service Manual 4069 XXX FRU Action 4 High Capacity Feeder Check the voltage on J8 1 green Option Control Board The voltage measures 24 V dc If incorrect check the autoconnect system for any problems 24 V dc must come from the base printer through the autoconnect system to the high capacity input for the high capacity feeder to be recognized If the voltage is correct check the voltages at J11 3 red and J11 4 red The voltages measure 24 V dc If correct replace the high capacity feeder option system board If incorrect disconnect J8 from the system board and measure the voltages again If incorrect check the LVPS cable and the A C internal wiring from the input appliance receptacle If incorrect replace as necessary If correct replace the LVPS If the voltages are correct check the stepper motor for shorts from the motor housing to each pin on the motor connector If you find a short between any pin and the motor housing replace the motor assembly If no shorts are found replace the high capacity feeder option control board Check the voltage at J9 1 light blue The voltage measures approximately 24 V If incorrect disconnect the cable at J9 and check the voltage again If the voltage c
108. n port and so on If a user error message is displayed go to the User Error Messages on page 2 16 If your machine completes the Power On Self Test POST on page 2 24 without an error and you have a symptom go to the Symptom Tables on page 2 25 Locate your symptom and take the appropriate action If a service error code appears while you are working on the machine go to the Service Error Codes on page 2 2 and take the indicated action for that error Diagnostic Information 2 1 4069 XXX Service Error Codes Service Error Codes are generally non recoverable except in an intermittent condition when you can POR the printer to temporarily recover from the error condition Error Code Action 900 RIP Software Contact the next support level or call Lexmark 901 Engine Flash Indicates that the flash which the engine board code is programmed into is bad Replace the engine board 902 General Engine Software 903 Paperport Link Driver Error 904 Interface Violation by the controller software 905 Interface Violation by Paperport Device 906 Controller Engine Link Driver Error These errors indicate an unrecoverable engine software error Replace the engine board Check for correct location of the jumpers on the interconnect board for the model type printer you are servicing Incorrect jumper settings can cause a 902 service error If jumpers are set correctly rep
109. n deze eisen vastgelegd in DHHS 21 CFR Subchapter J voor andere landen in IEC 60825 Laserprodukten van klasse worden niet als ongevaarlijk aangemerkt De printer is voorzien van een laser van klasse IIIb 3b dat wil zeggen een gallium arsenide laser van 5 milliwatt met een golflengte van 770 795 nanometer Het lasergedeelte en de printer zijn zo ontworpen dat bij normaal gebruik bij onderhoud of reparatie conform de voorschriften nooit blootstelling mogelijk is aan laserstraling boven een niveau zoals voorgeschreven is voor klasse 1 Notices and Safety Information xiii 4069 XXX Lasermeddelelse Printeren er godkendt som et Klasse l laserprodukt i overenstemmelse med kravene i IEC 60825 Klasse l laserprodukter betragtes ikke som farlige Printeren indeholder internt en Klasse IIIB 3b laser der nominelt er en 5 milliwatt galliumarsenid laser som arbejder belgelaengdeomr det 770 795 nanometer Lasersystemet og printeren er udformet s ledes at mennesker aldrig udsaettes for en laserstr ling over Klasse I niveau ved normal drift brugervedligeholdelse eller obligatoriske servicebetingelser Huomautus laserlaitteesta kirjoitin on Yhdysvalloissa luokan 1 laserlaitteiden DHHS 21 CFR Subchapter J m rityksen mukainen ja muualla luokan laserlaitteiden IEC 60825 maarityksen mukainen Luokan laserlaitteiden ei katsota olevan vaarallisia k ytt j lle Kirjoittimessa on sis inen luokan 1116 3
110. ng prior to activating the input sensor flag the sensor not detecting paper over the sensor or paper arriving at the sensor too late Note A defective engine board or printhead can also cause a 200 Paper Jam message to occur prior to the paper reaching the input sensor flag This error can display due to a problem with the HSYSC signal to or in the printhead Use the sub error code table to assist in isolating a 200 paper jam message Error Message 201 Paper Jam Remove Cartridge This message indicates the paper is jammed between the printer s input and exit sensors This condition can be caused by the paper exiting the input sensor too late or jamming in the fuser assembly prior to activating the exit sensor flag in time or not at all Error Message 202 Paper Jam Open Rear Door This message indicates the paper is jammed at the printer exit sensor This can be caused by the paper arriving at the sensor too late the paper is jammed in the fuser assembly or is jammed exiting the fuser assembly in the redrive assembly or the exit sensor flag is not operating correctly Paper Jams Options Error Message 230 Paper Jam Check Duplex The paper is most likely jammed in the duplex unit however the paper can also be jammed in the redrive at the input to the duplex option The redrive assembly may not be correctly installed or locked in position or the duplex link is bent and not aligned properly to allow paper to feed correctly in
111. nical linkage assembly Note If the DC motor is shorted it may also be necessary to replace the control board 2 Output Expander Control Board Disconnect the motor cable J4 and check the voltages at J4 on the board Note Use caution not to short to adjacent pins on the connector 04 1 04 2 J4 5 J4 6 Motor Idle Motor Idle Motor Idle Motor Idle 24 V de 24 V de 5 V de 45 V de DO If any of the voltages are incorrect replace the control board If the voltages are correct replace the DC motor mechanical linkage assembly Diagnostic Information 2 79 4069 XXX No indication that Bin X is Full OR No indication that Bin X is Near Full FRU Action 1 Dual Output Bin X Sensor Check for correct installation of Assembly the sensor cable at J5 on the Control Board control board If either the Bin Full F or Bin Near Full NF fail the sensor test then check the voltage at J5 3 and J5 4 The voltage measures approximately 5 V de If the voltage is incorrect replace the control board If correct replace the sensor assembly High Capacity Output Stacker Service Check Service Tip The majority of the mechanical components can be observed during operation by removing the left right and front covers The high capacity output stacker option functions without the covers installed Models 010 and 010n do not support this output option Determine which paper path st
112. not activated even though the paper is picked from the source Diagnostic Information 2 9 4069 XXX Status Bytes 1 2 3 Explanation 8E xx 0B The autocompensator DC motor stalls when attempting to pick a sheet of paper 8E xx 11 The autocompensator DC motor takes too long to ramp up Envelope Feeder Sub Error Codes Status byte 1 contains the most valuable information to help isolate a feed problem with the envelope feeder and is the only byte contained in the following table Status Byte 1 Explanation 00 There was no envelope feeder error reported 10 Printer failed POST Homing of Envelope feeder 11 Printer failed POST Halted Envelope Feeder 21 The envelope feeder failed to feed envelope jam 30 The D C motor failed to reach operating speed 32 The motor stalled 36 The motor failed to stop Duplex Unit Sub Error Codes Status byte 4 contains the most valuable information to help isolate a failing part or assembly in the duplex option and is the only byte contained in the following table Status Byte 4 Explanation 00 No duplex error No problem was reported to the engine by the duplex system card 01 The leading edge of the sheet of paper never arrived at the input sensor 2 10 Service Manual 4069 XXX Status Explanation Byte 4 02 The duplex option system board never received medi
113. on 2 41 4069 XXX 990 Service Error Envelopes fail to feed from the hopper FRU Action 1 D C Feed Motor Assembly Check the motor and motor cable for any signs of loose wires or poor connections Check to make sure the motor cable is connected to the envelope system board 2 Envelope Feeder System Check the voltage on J4 1 The Board voltage measures approximately 24 V dc If incorrect replace the envelope system board if correct measure the voltage at J4 6 The voltage measures approximately 5 V dc If incorrect disconnect J4 and measure the voltage again If incorrect replace the envelope feeder system board If correct replace the D C motor assembly 260 Paper Jam displays unable to clear and envelopes fail to feed from the hopper Kick rolls ARE NOT rotating FRU Action 1 Main Drive Belt Check the belt for correct installation and for signs of damage Replace as necessary 2 Gears Check all the gears for correct installation and for signs of damage Repair or replace parts as necessary 3 Clutch Latch Assembly Check the clutch latch assembly to make sure it moves freely 4 Master Cam Gear Master Check the master cam gear and Kick Gear master kick gear to make sure they rotate together If not then the tenons on the master kick gear may be sheared off If incorrect replace the master kick gear 2 42 Service Manual 4069 XXX 260 Paper Jam
114. ontinues to be incorrect replace the high capacity feeder option system board If the voltage measures correctly check the cable If the cable is damaged replace as necessary If no problem is found with the cable replace the high capacity feeder option control board Diagnostic Information 2 59 4069 XXX 24X Paper Jam message displays Paper jammed over the Pass Thru Sensor X The printer displays the value of X for the paper tray where the error occurs Example 242 is a Paper Jam Tray 2 FRU Action 1 Pass Thru Sensor and Flag The tray x option system board did Assembly not detect a piece of paper actuating the pass thru sensor Remove any jammed sheets of paper from the printer and check the pass thru sensor and flag for proper operation by running the appropriate Tray Sensor Test from the diagnostics menu If the test fails check the sensor for correct installation and the flag for proper operation Also check the sensor cable to make sure it is correctly connected to the option system board If incorrect replace the tray x option pass thru sensor assembly 2 Power Takeoff Shaft and Check these parts for signs of Spring Bevel Gear broken or damaged parts Feedroll Gear Drive Roll contamination on the drive rollers or Assembly Wear Plate wear plate and wear or damage to Drive Shaft Bearings and the drive shaft bearings Check the Skewed Backup Roller drive roll assembly and skewed back
115. ope test pattern is printed If continuous is selected the test pattern is printed only on the first envelope To run the Print Test Page 1 Select Print Tests from the Diagnostic menu 2 Select the media source 3 Select Single or Continuous f single is selected no buttons are active during printing If continuous is selected Return or Stop can be selected to cancel the test Check each Test Page from each source to assist in Print Quality and Paper Feed problems Print Quality Test Pages The purpose of this diagnostic function is to allow printing of the print quality test pages with the toner cartridge lockout function disabled The print quality test consists of three pages Page one contains a mixture of graphics and text Pages two and three only contain graphics If duplex is turned On the pages are duplexed otherwise the pages are printed on one side The Print Quality Test pages are printed in English and must always be printed on letter legal or A4 paper Note The print quality test pages can also be printed from the configuration menu however a cartridge must be installed with a machine class ID matching the machine class ID stored in NVRAM Some diagnostic information may be printed on the pages when printing from this menu 3 24 Service Manual 4069 XXX To run the Print Quality Test Pages Turn the printer off Press and hold Select and Return Turn on the printer
116. or to printer ground All voltages measured during the print cycle are measured with the controller board removed while running the print test Note Belt Fuser 31v 31e If treeing is a problem on the printer replace the belt fuser assembly Diagnostic Information 2 93 4069 XXX Print Quality All Black Page Service Tip An all black page is generally caused by a problem in the high voltage system or an incorrect high voltage in the printing process resulting in toner development on the entire photoconductor drum FRU Action 1 High Voltage Contacts Check the high voltage contacts on the right side frame to ensure they fit securely and are not pitted contaminated or damaged If incorrect replace the contact with one from the HV contact kit Screws are included to attach the contacts to the right side frame in the HV contact kit 3 Charge Roll Conductive Check to make sure the charge roll Bushing bushing is correctly installed in the right charge roll arm 2 HVPS Check the voltages on J10 1 thru 410 8 If incorrect replace the engine board 3 HVPS Cable Check the continuity of the HVPS Part of Front cable If incorrect replace the cable Harness Cable assembly If correct replace the engine board Engine Board Print Quality Blank Page FRU Action 1 Print Cartridge Check the print cartridge for any signs of damage especially the PC drum contact on the cartridge
117. otor Not Running J1 1 Brown approximately 0 V dc J1 2 yellow approximately OV dc Motor Running Forward J1 1 Brown Approximately 0 V dc J1 2 Yellow Approximately 24V dc Motor Running Reverse J1 1 Brown Approximately 24 V dc J1 2 Yellow Approximately 0 V dc If any of the voltages are incorrect disconnect the motor and measure the resistance between J 1 and J 2 The resistance measures between 7 5 and 10 5 ohms If incorrect replace the motor If correct replace the system board Diagnostic Information 2 65 4069 XXX Paper size switch not selecting paper size that is selected FRU Action 1 Paper Size Switch High Capacity Feeder Option Control Board Check for continuity between the common pin J5 1 and the pin of the paper size selected 5 1 Black Common Lead 5 2 Blue B5 5 3 Green Executive 5 4 Yellow A4 5 5 Orange Letter 5 6 Red Legal 5 7 Brown A5 If any position does not measure continuity when selected replace the paper size switch assembly If the switch assembly is operating correctly replace the high capacity feeder option control board 24X Paper Jam Check Tray X Message displays when Tray X is empty No Tray X Message displays FRU 1 High Capacity Feeder Option Control Board 2 Elevator Top Optical Sensor Cable Elevator Top Optical Sensor Action Check the voltages on the board at J4 1 red and
118. p assembly for correct installation If incorrect repair as necessary 2 Engine Board Remove the controller board and toner cartridge from the machine Ground pin J10 15 The erase lamps turn on The lamps can be observed through the front of the machine with the cover open and print cartridge removed If the lamps do not turn on measure the voltage on J10 14 The voltage reads approximately 24 V If incorrect replace the engine board If correct check the voltage at J10 15 The voltage reads between 15 V dc to 20 V dc If incorrect check the continuity of the erase lamp lines in the main harness If incorrect replace the cable harness If correct replace the erase lamp assembly Diagnostic Information 2 45 4069 Fan Service Check Auxiliary Fan Service Check The auxiliary fan is in models 414 616 411 61n Fan does not run or is noisy FRU Action 1 Fan Assembly Check the fan for proper installation and for excessive noise If incorrect replace the fan and cable assembly 2 Engine Board Check to make sure the auxiliary fan cable is seated on connector J7 on the engine board If correct check for 24 V dc on J7 1 on the engine board If incorrect replace the engine board If correct replace the fan assembly Note When the printer is in warm up the voltage at J7 1 measures approximately 12 V dc When the printer is running the voltage measures approximately 24 V
119. passes on through the decurl rollers to the paper exit Unlike the hot roll fuser the belt fuser does not require detack fingers to remove the paper from the heated surface belt This is because the contact portion of the belt which is cylindrically shaped gives as the fusing process occurs This flattens the belt contact surface The result is a sharp detack angle between the belt and the exiting media This eliminates the need for detack fingers The flattening of the belt in combination with the reduced pressure between the belt and the back up roller allows the belt fuser to print on many different types of media without requiring a solenoid thumper to keep the media from wrinkling A specific type of media that is affected is an envelope The time for the first copy to print is constant for the belt fuser no matter what state the machine is in warm or cold This is a result of the belt being able to reach fusing temperature very rapidly This happens due to the small area that must be heated The ceramic slab heats a small portion of the belt that is directly involved in the fusing process This is in sharp contrast to the hot roll which heats the entire roll to fusing temperature 3 30 Service Manual 4069 XXX Paper Feed Jams Paper Jams Base Printer Error Message 200 Paper Jam Remove Cartridge This message indicates that paper is jammed at the printer input sensor This condition can be caused by the paper jammi
120. peration The autocompensator is a paper pick device that generates its own normal force This force generation is inherent in the fundamental design of the pick arm If light media is used it picks very gently If a heavy media is used it picks very aggressively No customer adjustments are necessary therefore no special trays are needed for card stock or labels The gearing in the arm is designed so the input torque from the motor produces a movement about the pivot of the arm This movement produces a downward force at the pick rolls The friction between the pick roll and the paper produces a frictional locking condition If the paper is physically held and not allowed to feed then the motor stalls Slippage between the roll and the paper is theoretically impossible When the motor is energized the pick rolls are driven down into the stack increasing the normal force and drive force until the bending strength of the paper is overcome and the paper bends and moves up the dam Once this critical threshold is achieved the normal force remains at a level just high enough to reliably feed the paper Rather than having a fixed spring force for feeding all weights of paper like the D roll this device has its own mechanical logic for producing only enough pick energy to feed a single sheet of paper regardless of its stiffness High normal force is one of the most significant contributors to double feeding paper The pick arm is counter balanced by
121. pre evidentes Lexmark no se hace responsable del uso de otras piezas de recambio La informaci n sobre el mantenimiento de este producto esta dirigida exclusivamente al personal cualificado de mantenimiento e Existe mayor riesgo de descarga el ctrica y de da os personales durante el desmontaje y la reparaci n de la m quina El personal cualificado debe ser consciente de este peligro y tomar las precauciones necesarias Informa es de Seguran a e Este produto foi concebido testado e aprovado para satisfazer os padr es globais de seguran a na utiliza o de componentes espec ficos da Lexmark As fun es de seguran a de alguns dos componentes podem n o ser sempre bvias A Lexmark n o respons vel pela utiliza o de outros componentes de substitui o e As informa es de seguran a relativas a este produto destinam se a profissionais destes servi os e n o devem ser utilizadas por outras pessoas e Risco de choques el ctricos e ferimentos graves durante a desmontagem e manuten o deste produto Os profissionais destes servi os devem estar avisados deste facto e tomar os cuidados necess rios Notices and Safety Information xix 4069 XXX Informacio de Seguretat Aquest producte est dissenyat comprovat i aprovat per tal d acomplir les estrictes normes de seguretat globals amb la utililitzaci de components espec fics de Lexmark Les caracter stiques de seguretat d algunes peces pot ser qu
122. priate status if any displays Also note that Empty status is not displayed for the Envelope Feeder or Multipurpose Feeder Tray X Low If any of the input trays are low then Tray X Low displays where X designates which tray 1 through 5 displays If multiple trays are low they are prioritized in the following order Tray 5 4 3 2 1 Note Tray X Low clears whenever Tray X goes empty or Tray X is removed When Tray X is reinserted it is examined and the appropriate status if any displays Note The printer cannot detect when the envelope feeder or multipurpose feeder are low User Line 2 Link Messages If the printer is locked on a particular link the link indication displays If the printer is ready to process any link no messages display The link messages are listed in the following table User Message Explanation Parallel Standard Parallel Port if available Serial Standard Serial Port if available Serial X Serial Port where X 1 2 3 is attached to PCI connector X Network X Network card X X 1 2 3 is attached to PCI connector X Diagnostic Information 2 21 4069 XXX User Message Explanation LocalTalk X LocalTalk Card X X 1 2 3 is attached to PCI connector X Infrared Standard Infrared port if available Infrared X Infrared Port X X 1 2 3 is attached to connector X Check Device Connection Messages The messages in t
123. print cartridge must match the ID from the last good print cartridge or the same ID must be read from the print cartridge twice The last good print cartridge ID is stored in NVRAM 32 Unsupported Print Cartridge Error 32 is displayed when the top cover is closed and an unsupported print cartridge is detected It may take the printer 10 20 seconds to determine if the print cartridge is supported Depending on the setting of the Machine Class ID the printer may be allowed to print pages during this 10 20 second interval If pages are allowed to print then they are not reprinted once a good print cartridge is inserted If this does not fix the problem go to Smart Cartridge Service Check on page 2 106 34 Short Paper The printer determines the paper length is too short to print the formatted data This occurs when the printer does not know the actual paper size loaded in the tray For auto size sensing trays this error occurs if the paper stop is in the incorrect position Make sure the Paper Size setting is correct for the size paper that is being used 36 Resolution Reduced The resolution of the page has been reduced from 600 dpi to 300 dpi in order to prevent a Memory Full error This message can only occur if the Resolution Reduction setting is turned on Note 1200 dpi pages are not resolution reduced If a 1200 dpi job runs out of memory a Memory Full error is displayed Diagnostic
124. produkt i samsvar med kravene i IEC 60825 Klasse l laserprodukter er ikke a betrakte som farlige Skriveren inneholder internt en klasse IIIb 3b laser som best r av en gallium arsenlaserenhet som avgir str ling i balgelengdeomradet 770 795 nanometer Lasersystemet og skriveren er utformet slik at personer aldri utsettes for laserstr ling ut over klasse 1 under vanlig bruk vedlikehold som utf res av brukeren eller foreskrevne serviceoperasjoner Av s sobre el L ser Segons ha estat certificat als Estats Units aquesta impressora compleix els requisits de DHHS 21 CFR apartat J pels productes laser de classe 1 i segons ha estat certificat en altres llocs s un producte l ser de classe que compleix els requisits d IEC 60825 Els productes l ser de classe no es consideren perillosos Aquesta impressora cont un l ser de classe IIIb 3b d arseni r de gal li nominalment de 5 mil liwats i funciona a la regi de longitud d ona de 770 795 nan metres El sistema l ser i la impressora han sigut concebuts de manera que mai hi hagi exposici a la radiaci l ser per sobre d un nivell de classe durant una operaci normal durant les tasques de manteniment d usuari ni durant els serveis que satisfacin les condicions prescrites Notices and Safety Information XV 4069 XXX Japanese Laser Notice L 3 icBiy abas LO7 Yrey is KBCADHHS 21 7 ODIVFAI 1 DEEM LEV V HMCHS
125. rconnect board If correct reinstall the envelope option and continue with step 3 2 38 Service Manual 4069 XXX FRU Action 3 Autoconnect on the Check the connector for any signs of Envelope Option damage to the connector or contacts If you find damage replace the damaged cable connector assembly Disconnect the autoconnect cable at J1 on the envelope system board and measure the following voltages J1 3 measures 5 V dc J1 5 measures 5 V de J1 7 measures 24 V de If any of the voltages are incorrect replace the autoconnect cable connector If the voltages are correct replace the envelope system board Diagnostic Information 2 39 4069 XXX Operator panel displays 260 Paper Jam immediately when envelope feed is requested POST incomplete FRU Action 1 Pass through Sensor Check for any debris pieces of envelope and so on over the pass thru sensor Check for correct installation of the pass thru sensor flag Make sure the sensor cable is attached to the envelope system board Perform an envelope feeder sensor test to check both the sensor and sensor flag Note It may be necessary to use a small tool to actuate the sensor flag because it is located under the front cover Be careful not to damage the flag If the test fails check the flag for any signs of damage or binds If incorrect replace the flag If the flag is operating correctly check the vol
126. ress Return Stop to exit the test The following is displayed Output Bin X P OP F OP NF CL P Pass Thru Sensor F BIN FULL Sensor lower part of dual sensor NF Near Full Sensor upper part of dual sensor Once the message displays you can manually actuate each of the output bin sensors For all the sensors except the output level sensor when the sensor is closed CL displays and when the sensor is open OP displays 3 16 Service Manual 4069 XXX If the high capacity output stacker is selected then the following is displayed HC BIN 1 TP OP P OP F OP NF OP IP high capacity output stacker top position sensor P high capacity output stacker passthru sensor F high capacity output stacker full sensor NF high capacity output stacker near full sensor If the 5 bin mailbox is selected the following is displayed lt output bin gt output bin displayed on line 1 output bin 1 output bin2 output bin3 output bin4 or output bin 5 for the bin selector P1 5 bin mailbox first passthru sensor P2 5 bin mailbox second passthru sensor L EM indicates 5 bin x empty L NL bin contains media but the bin is not near full on full L NF indicates bin is near full L FL indicates bin is full Base Sensor Test This test is used to determine if the sensors located inside the printer are working correctly The following sensors can be checked Toner Optical Sensor Input Sensor Output Sensor Fuser
127. rive Motor Cable Check the continuity of the main drive motor cable If incorrect replace the cable Diagnostic Information 2 69 4069 XXX FRU Action 4 Motor does not turn no Check the voltages at J12 on the gear error code 936 or User engine board message 201 Paper Jam displays Pin number and voltage J12 1 24 V de J12 4 5 V dc static O V de when main drive motor running J12 5 5 V static O V dc when main drive motor running J12 6 5 V static 2 5 V de when main drive motor running J12 7 5 V de static 0 V de when main drive motor running J12 8 5 V dc static 5 V dc when main drive motor running J12 11 5 V dc static O V dc when main drive motor running If the voltage is incorrect replace the FRUs in the following order main drive motor assembly engine board Operator Panel Service Check Operator Panel Buttons Service Check Note Before continuing with this service check do the Button Test on page 3 9 in the diagnostic aids chapter FRU Action 1 Operator Panel Assembly If any button fails the Button Test replace the operator panel assembly 2 70 Service Manual 4069 XXX FRU Action 2 Engine Board No buttons work Check the voltage at J11 5 The voltage measures approximately 5 V with the controller board removed If incorrect replace the engine board
128. rizontal Paper Adapter 7 90 Assembly 25 High Capacity Output Stacker 7 92 Assembly 26 5 Bin Mailbox cles 7 98 Assembly 27 Options 7 102 Assembly 28 Miscellaneous 7 104 Contents vii 4069 XXX viii Service Manual 4069 XXX Notices and Safety Information Laser Notices The following laser notice labels may be affixed to this printer as shown Laser Advisory Label CAUTION invisible laser radiation when open and interlock defeated Avoid exposure to beam ATTENTION Radiation laser invisible si le dispositif est ouvert et non bloque Eviter exposition au rayon VORSICHT Unsihtbare laserstrahlung wenn drucker offen und sperre gel st Nicht dem strahi aussetzen VOORZICHTIG Onzichtbare laserstraling wanneer open niet vergrendeld Vermijd blootstelling aan straal ATTENZIONE Radiaziori lasar invisibili se 1 dispositivo aperto e non bloccato Evitare l eposizione diretta AVISO Radiaci n laser invisible sila puerta est abierta y ol dispositivo no est bloqueado Evite exponerse a ta radiaci n CUIDADO Radia o laser invis vel quando a tampa aberta Evite exposi o acs raios VARO Avalizessa ja suojalukitus ohitettaesse olet alttiina naxymattimalle lasers teiyio Ald katso s teeseen VARNING Osynlig aserstr ining denna del r ppnad och sp rrar ar urkopplade Sir len ar farlig ADVARSEL Usynlig lase
129. ror Break Interrupt Error Framing Error Parity Error Overrun Error Data Error Data 232 Error Data 422 Error FIFO Error DSR Error DSR PIO Error DSR Interrupt Error CTS Error CTS PIO Error CTS Interrupt Error Once the maximum count is reached the test stops The power indicator goes on solid and the final results display Press Return Stop to exit the test Diagnostic Aids 3 13 4069 XXX Input Tray Tests Input Tray Feed Test This test lets the servicer observe the paper path as media is feeding through the printer A blank sheet of paper feeds through the printer as the laser turns off during this test The only way to observe the paper path is to open the lower front door that is used to access the envelope or multipurpose feeder The paper is placed in the output bin To run the Input Tray Feed Test 1 Select Input Tray Feed Test from the menu 2 Select the input source from the sources displayed on the Feed Test menu All installed sources are listed 3 Select either Single feeds one sheet of media from the selected source or Continuous continues feeding media from the selected source until Return Stop is pressed 4 Press Return Stop to exit test Input Tray Sensor Test This test is used to determine if the input tray sensors are working correctly To run the Input Tray Sensor Test 1 Select the Sensor Test from the Input Tray Test menu Input Tray Empty OP Pass OP message disp
130. rstr ing n r deksel apres og sikkorhedsias brytes Unng eksponering for str len ADVARSEL Usynlig laserstraling ved bning nar sikkerhedsafbrydere er ude af funktion Undg undsettelse for str ling ATENCI Radiaci l ser invisible s s obre el tancament intern no s correcte Eviteu ER HERA RES NENA MESES gt hy FON EMISEAT YEON UN MNENSOT MECSIDIRLTCEAL Fol AMS CIRO almi 0 BE ACA AIX wot 1 1 SHEAS Notices and Safety Information ix 4069 XXX Class 1 Laser Statement Label X Service Manual CLASS 1 LASER PRODUCT LASER KLASSE 1 LOUKAN 1 LASERLAITE APPAREIL A LASER DE CLASSE 1 TO IEC 60825 4069 XXX Laser Notice The printer is certified in the U S to conform to the requirements of DHHS 21 CFR Subchapter J for Class 1 laser products and elsewhere is certified as a Class laser product conforming to the requirements of IEC 60825 Class laser products are not considered to be hazardous The printer contains internally a Class IIIb 3b laser that is nominally a 5 milliwatt gallium arsenide laser operating in the wavelength region of 770 795 nanometers The laser system and printer are designed so there is never any human access to laser radiation above a Class level during normal operation user maintenance or prescribed service condition Laser Der Drucker erf llt gem B amtlicher Bestatigung der USA die
131. rvice Check Note If you are unable to clear a 32 Unsupported Cartridge User Error Message make sure an Optra T print cartridge is correctly installed in the printer The cartridge is easily identified by the smart chip located on the top right side of the cartridge Install another print cartridge before attempting to troubleshoot the printer Check to make sure the smart cable is properly connected to J21 on the engine board Check the print cartridge for any signs of damage or improper installation of the smart chip Also check to make sure there is proper contact between the smart chip and the smart cartridge contacts Service Tip An intermittent 32 Unsupported Cartridge User Error Message can be caused by poor contact between the smart cartridge contacts in the upper front cover and the smart chip Also check for proper seating of the smart cartridge cable to the engine board FRU Action 1 Smart Cartridge Contact Check both contacts to make sure Smart Cartridge Ground they are properly installed and the Contact two contacts are not touching each other Check both contacts for any signs of being bent worn or broken If incorrect replace both contacts 2 Smart Cartridge Cover Check to make sure that the smart cartridge cover is properly snapped into place and is not damaged or broken Replace as necessary 3 Smart Cartridge Plunger Check the plunger for correct installation and any signs of being dama
132. s Return To verify the margin values are correct you must print the Quick Test Page from the registration screen Press Go to print the test page While printing the Quick Test Page the Quick Test Printing message displays Once the Quick Test Page completes printing the Registration screen displays again The Quick Test Page should be printed on letter or A4 paper Diagnostic Aids 3 19 4069 XXX Printer Setup Setting the Page Count This lets the servicer change the page count from the diagnostic menu This is used whenever the engine board is replaced because this board contains the printer s NVRAM Memory where the page count is stored To set the Page Count 1 4 5 Select Page Count from the Diagnostic menu The current page count displays The leftmost digit blinks indicating it is the first digit to be changed Press either Menu gt or lt Menu until the value you want displays Press Select to move to the next digit press Menu gt or lt Menu until the value you want displays Continue with each digit until you set the page count You can skip any digit by pressing Select Press Select to save the new page count in NVRAM Press Return Stop to exit the Diagnostic menu Viewing the Permanent Page Count The Permanent Page Count can only be viewed and cannot be changed To view the Permanent Page Count 1 2 Select Permanent Page Count from the menu Press Return Stop
133. ser lamp cable The fuser lamp cable uses a locking type of connector system Unlock the fuser lamp cable connector disconnect the cable and remove the LVPS from the printer Note If the LVPS is blowing fuses remove the LVPS from the printer Check the metal LVPS shield for signs of damage that causes the shield to touch components on the LVPS board assembly FRU Action 1 Line Voltage Check the AC line voltage If the line voltage is incorrect inform the customer 2 ACLine Cord Check the line cord for any signs of damage If correct check the continuity of the line cord and replace if necessary 2 32 Service Manual 4069 XXX FRU Action 5 V dc at any Option Check for 5 V dc on any of the Connector option connectors The easiest to access is the envelope feeder connector located behind the lower front door If 5 V dc is present at any of the connectors go to step 9 If 5 V dc is not present go to step 4 5 V dc at the controller board test point Check for 5 V dc at the 5 V dc test pad located on the controller board If correct go to step 9 5 V at the engine board Test Point Check for 5 V dc at the 5 V dc test point on the engine board If correct replace the engine board If incorrect go to step 6 LVPS Fuse F1 LVPS Fuse F1 Continues to blow after LVPS installed in the printer Remove the LVPS from the printer and check fuse F1 Replace
134. sfer roll recently CAUTION Make sure the printer is powered Off before making any checks on the transfer roll or associated parts for personal safety and to prevent damage to the printer Note Error Code 917 A 917 transfer roll error code on all models at service level B may display if an incorrect level HVPS is installed in a printer that has the 2 108 Service Manual 4069 XXX is installed in a printer that has the erase lamp assembly installed Check to make sure the correct level HVPS is installed Go to Printer Serial Label on page 7 2 to identify the printer service level FRU Action 1 Transfer Roll Assembly Check the transfer roll for any signs of toner buildup surface damage to the roll oil or other contaminants on the surface of the roll Replace the transfer roll as necessary 2 Left Transfer Arm Assembly Check the left transfer roll arm assembly to make sure it is fastened and locked in the down position If the arm is not locked down check to ensure the arm is not broken and will lock into the EP frame correctly Check the left transfer arm assembly spring for proper operation 3 Right Transfer Arm Check the right transfer arm Assembly assembly to make sure it is fastened and locked in the down position If the arm is not locked down check to make sure the arm is not broken and will lock into the EP frame correctly Check the right transfer arm assembly spring for proper operation For
135. sible for the use of other replacement paris The maintenance information for this product has been prepared for use by a professional service person and is not intended to be used by others There may be an increased risk of electric shock and personal injury during disassembly and servicing of this product Professional service personnel should understand this and take necessary precautions Consignes de S curit Ce produit a t concu test et approuv pour respecter les normes strictes de s curit globale lors de l utilisation de composants Lexmark sp cifiques Les caract ristiques de Notices and Safety Information xvii 4069 XXX s curit de certains l ments ne sont pas toujours videntes Lexmark ne peut tre tenu responsable de l utilisation d autres pi ces de rechange e Les consignes d entretien et de r paration de ce produit s adressent uniquement a un personnel de maintenance qualifi Le d montage et l entretien de ce produit pouvant pr senter certains risques lectriques le personnel d entretien qualifi devra prendre toutes les pr cautions n cessaires Norme di sicurezza Il prodotto stato progettato testato e approvato in conformit a severi standard di sicurezza e per l utilizzo con componenti Lexmark specifici Le caratteristiche di sicurezza di alcune parti non sempre sono di immediata comprensione Lexmark non responsabile per l utilizzo di parti di ricambio di
136. solid Flash Test Test Failed message displays if the test fails and the power indicator turns on solid 2 Press Go or Return Stop to return to the Device Tests menu Disabling Download Emulations Error Code 964 Download Emulation CRC Failure Checksum failure detected in the emulation header or emulation file Error Code 965 Download Emulation Outdated Time stamps indicate the download emulation and RIP code are incompatible To help resolve Download Emulation problems the following steps are necessary to instruct the printer to POR without activating any download emulations To Disable the Download Emulation 1 Turn the printer off 2 Press and hold the Go and Menu buttons Diagnostic Aids 3 3 4069 XXX 3 Turn the printer On and release the buttons once Performing Self Test displays Once the printer is idle the emulation can be downloaded again 4 Program the download emulation into the code overlay SIMM again 5 If these steps do not resolve the problem replace the code overlay SIMM and download the emulation again Duplex Tests Duplex Quick Test This test is used to verify that the Duplex Option Top Margin is set correctly This test prints a duplexed version of the Quick Test Page that can be used to adjust the Top Margin for the backside of the duplexed page You can run one duplexed page Single or continue printing duplexed pages Continues until Return Stop is pressed The
137. sor Check the developer drive assembly for correct installation any sign of worn loose or broken parts Diagnostic Information 2 107 4069 XXX FRU Action N Front Harness Cable Check the toner sensor portion of the front harness cable to make sure it is properly seated into the toner sensor If correct at both the sensor and engine board J10 check the continuity of the cable If incorrect replace the cable Toner Sensor The toner sensor cable is part of the front harness and part of connector J10 on the engine board Check the voltage at J1 011 It reads approximately 5 V dec If incorrect replace the engine board If correct check the voltage at J10 12 It reads approximately 5 V dc with the controller board removed from the printer If incorrect replace the engine board If correct replace the toner sensor assembly A bad ground connection between J10 13 on the engine board and pin 3 on the toner sensor results in a 929 service error Transfer Roll Service Check Service Tip The transfer roll is 51 02 mm 2 009 inch diameter Any print quality problems such as lines that are spaced 15 2 mm apart indicate you should check the transfer roll for damage toner or foreign material buildup Service Tip The transfer roll assembly is part of the Maintenance Kit and is replaced when a 80 Scheduled Maintenance message displays Ask the customer if they have replaced the tran
138. sor is correctly connected to J3 on the lower control board Disconnect the pass thru sensor cable and check the voltage at J3 3 The voltage measures approximately 5V de If incorrect check the voltage at J3 2 The voltage measures approximately OV If incorrect replace the sensor assembly If this does not fix the problem replace the lower control board 2 High Capacity Output Check to ensure the output stacker Stacker Drive belt s Drive drive belt or the failing assembly is Pulleys Belt Idlers and Belt correctly installed on the drive pulley Tension Springs and belt idler pulley Check the belt tension spring to make sure it is not loose or broken Repair as necessary 3 Mechanical Linkage Motor If the DC motor is functioning properly Assembly Upper or Lower check the gears clutch and other linkage parts for correct operation and any signs of wear broken gear teeth or damaged parts If incorrect replace the mechanical linkage assembly DC Motor Assembly 2 82 Service Manual 4069 XXX Remove Paper Output Bin X Full displays You may not be able to clear the message FRU Action 1 Dual Output Bin Sensor Flag Check the flag for correct operation Upper Assembly binding broken parts or interference from the sensor cable If incorrect repair as necessary 271 Paper Jam Check Bin X POST Incomplete FRU Action 1 Upper Pass Thru Sensor Check the fla
139. stic Information 2 71 4069 XXX FRU Action 4 Operator Panel all Check to make sure a SIMM is not diamonds No Beeps plugged in backward This condition causes the printer to fail POST displaying all diamonds on the operator panel with no beeps 5 Operator Panel all Check the voltage at Pin J11 1 and diamonds 5 Beeps J11 3 The voltage measures approximately 5 V dc If incorrect replace the FRUs in the following order operator panel assembly engine board Options Service Check Service Tip When you have a problem with any of the options installed in the options slots on the interconnect board on a 212 414 616 01n 21n 41n 61n the 010 31v 31e and 010 at service level B have only one slot switch the non operating option to one of the other option slots to isolate the failure Flash Memory Option s Run a copy of the test page and check to see if the option you are checking is listed The printer does not recognize the option being installed if the option is not listed Check to make sure that the Memory DIMM is installed correctly and is not broken or damaged If the Memory DIMM is correctly installed not broken or damaged then run the Flash Test on page 3 3 If the test fails replace the FLASH DIMM If the problem continues replace the controller board DRAM Memory Option s This service check is the same as the flash memory option service check with the following exception Run the S
140. t a copy of the Quick Test Page and check the margin adjustments printed on the test page These settings should be within the range specified in Print Registration on page 3 19 Do the reference adjustment if you are sure the margins are set correctly 1 Loosen the locknut on the inside rear of the alignment assembly 2 Remove the two screws holding the alignment assembly to the left side frame 3 Back the reference adjustment screw out far enough to allow the alignment assembly to be removed from the printer It is not necessary to completely remove the screw 4 Install the new alignment assembly Turn the reference screw clockwise with a 7 mm nut driver until it touches the back of the reference plate and tighten the nut with a 5 5 mm wrench The reference adjustment screw can be adjusted without loosening the nut Turn the screw clockwise a few turns and print a copy of the Quick Test Page as you check the diamonds on the left margin Continue adjusting the screw as you check the results of each adjustment on a new test page until you obtain the results you want Repair Information 4 5 4069 XXX b Print a copy of the Quick Test Page and check the margin adjustments printed on the test page These settings should be within the range specified in Print Registration on page 3 19 The reference screw can be adjusted without loosening the locknut Turn the screw a few turns and print a copy of the Quick Test Page as yo
141. tage at J3 3 The voltage measures approximately 5 V dc If incorrect replace the envelope system board If correct check the voltage at J3 2 The voltage changes from 0 to 5 V dc when the flag is moved in and out of the sensor If incorrect replace the sensor assembly If this does not fix the problem replace the envelope system board 2 40 Service Manual 4069 XXX Operator panel displays 260 Paper Jam after attempted feed but before envelopes are put in the hopper OR the operator panel continues to display Load Envelopes after envelopes are placed in the hopper Service Tip The kick rolls rotate during the attempted feed cycles FRU Action 1 Envelope Out Hopper Check the envelope out sensor flag Sensor Flag for damage correct installation and operation If incorrect repair or replace the flag 2 Envelope Out Hopper Input Check the sensor to make sure it is Sensor installed correctly and the sensor cable is properly connected to the envelope system board If correct perform the Envelope Feed Sensor Test to check both the sensor and flag If the test fails remove any envelopes in the hopper turn the printer off and disconnect J3 from the system board Turn the printer on and check the voltage at J3 3 on the system board The voltage measures approximately 5 V de If incorrect replace the envelope system board If correct replace the input sensor assembly Diagnostic Informati
142. te without incurring any obligation to you You can purchase additional copies of publications related to this product by calling 1 800 553 9727 In other countries contact your point of purchase Lexmark and Optra are trademarks of Lexmark International Inc registered in the United States and or other countries Other trademarks are the property of their respective owners Copyright Lexmark International Inc 1999 2000 All rights reserved UNITED STATES GOVERNMENT RESTRICTED RIGHTS This software and documentation are provided with RESTRICTED RIGHTS Use duplication or disclosure by the Government is subject to restrictions as set forth in subparagraph c 1 ii of the Rights in Technical Data and Computer Software clause at DFARS 252 227 7013 and in applicable FAR provisions Lexmark International Inc Lexington KY 40550 4069 XXX Contents Notices and Safety Information ix Laser NOHOBS a pri ps ga d adi PCR dA 44 05 ix Safety INOMMAUON suus ica aa Peete xvii PIBISOB ssss sasquamqas dass pad LD dad Rad ARE xxii General Information 1 1 Cee re a a a cosa 1 3 Maintenance 1 4 Tools Required For 1 4 ACIONYING asque her RACE anes Rd E Na Rada we 1 5 Diagnostic
143. ters Error Code 976 Network Card X X Network card 1 2 or 3 A 976 error code indicates an unrecoverable software error in network card x Verify that network card x is correctly installed in the socket on the interconnect board and is properly grounded If you find no problem contact your next level of support before replacing the network card Error Code 977 Network Card X A 977 error displays when the RIP software detects that a network card is installed in slot x on the interconnect board but cannot establish communications with the network card Diagnostic Information 2 73 4069 XXX Output Bin Sensor Standard Tray Service Check Service Tip If the output bin standard tray fills up and the bin full sensor fails to post the message Remove Paper Standard Bin enter the Diagnostic Mode select Output Bin Tests select Sensor Tests and select Standard Bin Check the sensor and flag for proper operation If you find no problem with the sensor and flag continue with the service check Service Tip Check to make sure the correct flag is installed The Output Bin Sensor is a normally closed sensor with the sensor flag down Therefore unless the flag is in the up position or out of the sensor slot a Remove Paper Standard Bin message is not displayed FRU 1 Engine Board Printer fails to display Remove Paper Standard Bin message Output Bin Sensor Test fails Action Check the voltage at J6 3 It measur
144. the fuse if the fuse is blown Replace fuse F1 if necessary Turn the LVPS on off switch Off and connect the AC line cord and turn the LVPS On CAUTION Before checking fuse F1 turn the LVPS Off and disconnect the AC line cord Check fuse F1 If the fuse is blown replace the LVPS LVPS Remove the LVPS from the machine CAUTION Before making any measurements on the LVPS output connector observe all necessary safety precautions before applying AC power Measure the voltage on LVPS output connector CN3 The voltage measures 5 V dc If incorrect replace the LVPS Diagnostic Information 2 33 4069 XXX FRU Action 9 Engine Board Turn the printer off and disconnect all the cables from the engine board Check for 5 V dc at the engine board test point If incorrect replace the FRUs in the following order engine board interconnect board If correct turn the printer off and reconnect one cable at a time until you find the defective assembly Service Tip A short or low resistance load that is attached to the engine board can cause the LVPS to overcurrent and shut the 5 V dc supply down to 0 V dc Service Tip Check the engine board for burn marks or other damage especially R20 R21 R22 and R23 located next to the upper left engine board mounting screw If this screw is overtightened it might deform the engine board shield and cause it to short out these resistors
145. the output option and check the voltages on the standard output bin autoconnect located on the top left rear of the printer Go to Autoconnect Top on page 5 19 If the voltages are correct reinstall the output option and note the positions of the torroids on the autoconnect cables on the upper and lower assemblies and check the voltages on the autoconnects If all voltages are correct and the lower assembly is failing replace the lower control board If the upper assembly is failing replace the upper control board If the voltages are incorrect replace the upper or lower failing mechanical linkage assembly Diagnostic Information 2 81 4069 XXX 202 Paper Jam Open Rear Door Message displays and a sheet of paper is jammed prior to the pass through sensor flag or 202 Paper Jam Open Rear Door Message displays a sheet of paper feeds out to the standard bin even though bin X is selected and paper exits half way out of the redrive assembly Service Tip For this type of problem check the Base Printer Sub Error Codes on page 2 8 They can help isolate the problem A 202 paper jam message can also occur prior to the high capacity output stacker pass through sensors FRU Action 1 Lower Pass Thru Sensor Check the flag for correct operation Flag Assembly binding broken parts or interference from the sensor cable If incorrect repair as necessary If correct check to make sure the lower pass thru sen
146. the paper path or restricting mechanical movement Covers Left Door 1 Open the upper and bottom front covers 1 Press the two left door latch buttons A and open the left door 2 Release the left door from the rear hinges and remove the door 4 12 Service Manual 4069 XXX Right Cover 1 Open the upper and bottom front covers 2 Release the cover latch A and remove the right cover mounting screw B 324 Repair Information 4 13 4069 XXX 3 Remove the redrive assembly 4 Remove the right side cover mounting screw B 5 Remove the right side cover B 324 4 14 Service Manual 4069 Upper Front Cover 1 Raise the upper front cover 2 Remove the upper front cover mounting screws A 3 Rotate the cover upward to allow the rear cover hinges to clear the mounting slots and remove the cover A 323 Repair Information 4 15 4069 XXX Laser Assembly Cover Remove the left door Remove the right cover Remove the rear paper deflector Press the fuser wiper cover latch and remove the cover Remove the paper full sensor flag assembly from the mounting bracket 6 Remove the mounting screws A and remove the cover A 102 102 102 Center Pan Assembly 1 Remove the left and right side frames 2 Remove the pan assembly 4 16 Service Manual 4069 Controller Board Remove the inner EMC shield Remove t
147. there is not continuity replace the harness cable If correct replace the engine board if this does not correct the problem replace the HVPS 4069 XXX Print Quality Banding Service Tip Banding is difficult to detect except on a page with a uniform gray or a large amount of graphics printed on the page Banding is primarily due to a variation in the speed of the paper as it feeds thru the printer especially in the development and transfer process Inspect the alignment assembly main drive assembly and all other paper feed components for signs of wear dirt binds or damage especially the drive gears Banding appears as light or dark horizontal lines on a uniformly gray page Banding can also be caused by a defective charge roll brush contact or HVPS Check the charge roll contact for any signs of damage and for proper connection to the HVPS and print cartridge Print Quality Black bands on outer edges of the page This print quality problem appears as vertical black bands on one or both sides of the copy and can be wide narrow light or dark FRU Action 1 Charge Roll If the problem is just on one side of Counterbalance Springs the page check the charge roll counterbalance spring on that side You can check to see if enough force is being applied to the charge roll by applying a slight downward pressure with your finger to the charge roll link arm that the spring is attached to while you run a print test sample
148. this setting from 0 to 5 The factory sets the warm up at 0 or no warm up time This time period allows the backup roll to heat up and helps reduce curl in some environments Transfer The transfer can be adjusted as follows e LOW MEDIUM HIGH 3 22 Service Manual 4069 XXX Print Contrast The print contrast setting controls the developer voltage offset The print contrast can be adjusted as follows LOW MEDIUM e HIGH Charge Roll The charge roll can be adjusted as follows LOW MEDIUM e HIGH Print Tests The purpose of the diagnostic Print Tests is to verify that the printer can print on media from each of the installed input options Each of the installed options is listed in the following order in the menu Tray 1 Tray 2 if installed Tray 3 if installed Tray 4 if installed Tray 5 if installed Multipurpose Feeder if installed Envelope Feeder if installed For each input source selected you have the following choice Single prints the Print Test Page once e Continuous continue printing the Print Test Page until Return or Stop is pressed Diagnostic Aids 3 23 4069 XXX The contents of the Print Test Page varies depending on the media installed in the selected input source Note The Print Test Page always prints on one side of the paper regardless of the duplex setting or the presence of a duplex option If a source is selected that contains envelopes an envel
149. tion 980 lt device gt Comm The engine is experiencing unreliable communications to the specified device 981 lt device gt The engine protocol violation detected by the specified device 982 lt device gt Comm 983 lt device gt Communications error detected by the specified device Invalid command received by the specified device 984 lt device gt Invalid command parameter received by the specified device Note Service Errors 980 thru 984 lt device gt can be one of the following engine board duplex tray x 1 2 3 4 or 5 envelope feeder or output bin x 1 2 or 3 990 lt device gt Indicates an equipment check condition has occurred in the specified device but the device is unable to identify the exact component failure Note lt device gt can be one of the following duplex tray X 1 2 3 4 or 5 envelope feeder or output bin x 1 2 or 3 991 lt device gt Card The specified device has detected an equipment check in its system card Note lt device gt can be one of the following duplex tray x 1 2 3 4 or 5 envelope feeder or output bin x 1 2 or 3 Sub Error Codes For 9XX and 2XX Error Codes The sub error codes are helpful troubleshooting a paper path problem especially paper jams in the base printer envelope feeder and duplex unit When a 9XX or 2XX error displays Press and hold return and press select to enter for sub error codes Dia
150. to J3 on the engine board If incorrect replace the cable The voltage at J3 7 measures approximately 24 V dc If incorrect replace the engine board If correct replace the FRUs in the following order engine board printhead assembly 2 92 Service Manual 4069 Print Quality Service Check Service Tip Before troubleshooting any print quality problems do the following Install another print cartridge if available before proceeding with the service checks Use Tray 1 to test for print quality of the base printer Replace the charge roll if it is damaged or contaminated Replace the transfer roll if it is damaged or contaminated Make sure the fuser assembly is installed correctly Verify proper paper type texture and weight settings for the media being used Test the printer using plain paper 2010 Select the following menu settings as indicated Be sure and note the original settings so you can return the printer to the original customer printer setup Print Resolution Set to 300 dpi print quality problems should be checked at different resolution settings Print Darkness Set to NORMAL Toner Saver Set to OFF PQET Set to OFF Fuser Temperature Set to NORMAL Test the printer using plain paper 20 Ib An incorrect printer driver for the installed software can cause problems Incorrect characters could print and the copy may not fit the page correctly Measure all voltages from the connect
151. to exit the Diagnostic menu 3 20 Service Manual 4069 Maintenance Page Count This counter is reset by the servicer after a 80 Scheduled Maintenance message displays 250K copies and a maintenance kit is installed To view the Maintenance Page Count 1 Select Maintenance Count Value from the diagnostic menu 2 Press Return to go to the previous menu To reset the Maintenance Page Count to zero 1 Select Reset Maintenance Count Pressing Select causes the maintenance page counter to reset to zero Reset Maintenance Count Saved displays momentarily When the reset operation is complete the menu returns to the Printer Setup Reset Maintenance Count screen Setting Configuration ID The configuration ID is used to communicate information about certain areas of the printer that cannot be determined using hardware sensors The Configuration ID is originally set at the factory when the printer is manufactured however it requires resetting whenever you replace the engine board and can be set on the operator panel However the Configuration ID is the only diagnostic function displayed until a valid ID is entered To set the Configuration ID 1 Enter the Diagnostic Mode 2 Select Configuration ID from the Printer Setup menu The current ID displays on the screen The Configuration ID is on a label located inside the printer The label is attached to the top front cover hinge assembly and is visible when the
152. to prevent an increase of static electricity from clothing fibers carpets and furniture Put the ESD wrist strap on your wrist Connect the wrist band to the system ground point This discharges any static electricity in your body to the machine Hold the ESD sensitive part by its edge connector shroud cover do not touch its pins If you are removing a pluggable module use the correct tool Do not place the ESD sensitive part on the machine cover or on a metal table if you need to put down the ESD sensitive part for any reason first put it into its special bag Machine covers and metal tables are electrical grounds They increase the risk of damage because they make a discharge path from your body through the ESD sensitive part Large metal objects can be discharge paths without being grounded Prevent ESD sensitive parts from being accidentally touched by other personnel Install machine covers when you are not working on the machine and do not put unprotected ESD sensitive parts on a table If possible keep all ESD sensitive parts in a grounded metal cabinet case Be extra careful in working with ESD sensitive parts when cold weather heating is used because low humidity increases static electricity Repair Information 4 1 4069 XXX Adjustment Procedures Duplex Motor Drive Belts Do the duplex motor belt and drive belt adjustment whenever you remove or replace the duplex motor or loosen the motor or drive belt i
153. to take the printer out of Ready and enter the TESTS MENU Busy State Press Select for the values Press Menu gt until Reset Printer is on the second line of the display Press Select to reset the printer Printing Directory List A directory of the flash and disk contents is processing or printing because Print Directory is selected from the menu Press Stop to take the printer out of Ready The Not Ready message is displayed No more data is processed but the printer processes all paper currently in the paper path Press Go to return to Ready after the page prints Press Menu gt or lt Menu to take the printer out of Ready and enter the TESTS MENU Busy Stat Press Select for the values Press Menu gt until Reset Printer is on the second line of the display Press Select to reset the printer Diagnostic Information 2 13 4069 XXX User Status Message Status Action Restoring Factory The printer is restoring No button actions are Defaults factory defaults possible while this message is displayed Performing Self Tests The printer is running No button actions are the normal series of possible while this start up tests after it is message is displayed powered On When the tests are complete the printer returns to Ready Not Ready The printer is in the Not Press Go to take the Press Go Ready state which printer out of the Not means it is not ready to Ready state Press
154. to the duplex option Diagnostic Aids 3 31 4069 XXX Error Message 24x x Tray 1 through 5 Paper Jam Check Tray x The paper has not cleared the pass through sensor or reached the pass through sensor of the option above tray x Error Message 250 Paper Jam Check MP Feeder The paper is jammed in the multipurpose feeder and has not reached the base machine input sensor or has not reached the input sensor in time Error Message 260 Paper Jam Check Envelope Feeder An envelope is jammed in the envelope feeder or has not reached the base machine input sensor Error Message 27x Paper Jam Check Bin x Paper is jammed in output bin x X bin 1 thru 3 Generally this message appears when the paper has not cleared the exit sensor in time has jammed in the redrive assembly or has not fed into the output bin selected 3 32 Service Manual 4069 4 Repair Information WARNING Read the following before handling electronic parts Handling ESD Sensitive Parts Many electronic products use parts that are known to be sensitive to electrostatic discharge ESD To prevent damage to ESD sensitive parts follow the instructions below in addition to all the usual precautions such as turning off power before removing logic boards Keep the ESD sensitive part in its original shipping container a special ESD bag until you are ready to install the part into the machine Make the least possible movements with your body
155. tom hole Panhead M3x6 mm stacker duct mounting 1 Taptite Panhead engine board mounting 2 PNE controller to shield mounting 2 pen controller board mounting 2 in pan mounting 2 shield ground attach 1 LVPS mounting 2 fuser cover mounting 2 cable clip mounting 2 outer shield mounting 6 ina cover mounting 4 4 10 Service Manual 4069 XXX Reference Number Screw Type Location Purpose Qty M3 5x8 mm autocompensator mounting 3 Plastite Thread Forming M3 5x10 mm right side cover mounting 1 Plastite Thread Forming right side frame to pan attach 3 324 735 left side frame to pan attach 1 HAMA Mee Ve Ww O EON RN M3x6 mm fuser board mounting 1 SEMS Machine Screw with washer 397 LO m M3 5x12 mm printhead to EP frame mounting 3 Plastite Thread Forming with washer 425 Repair Information 4 11 4069 XXX Removal Procedures CAUTION Remove the power cord from the printer or wall outlet before you connect or disconnect any cable or electronic board or assembly for personal safety and to prevent damage to the printer Use the hand grips on the side of the printer Make sure your fingers are not under the printer when you lift or set the printer down Note Some removal procedures require removing cable ties You must replace cable ties during reassembly to avoid pinching wires obstructing
156. tray ITC mounting 2 Xii board UF stacker support to right attach 2 side frame M3 5x12 mm engine board shield to attach 1 Thread Cutting left frame paper alignment mounting 2 104 assembly ya i i toner cartridge guide mounting 2 PTI track left side frame to center attach 3 pan right side frame to attach 2 center pan deflector mounting 2 M3x5 mm INA cover attach 6 Taptite 2 screws per cover 201 interconnect board mounting 5 4 8 Service Manual 4069 XXX Reference Number Screw Type Location Purpose Qty M3x6 mm outer shield mounting 6 Taptite inner redrive deflector mounting 2 interconnect board to mounting 2 center pan engine board mounting 2 bottom holes controller board to attach 2 interconnect board ground controller board to inner mounting 2 shield controller board back mounting 2 engine board to attach 1 interconnect shield ground lower stacker duct mounting 1 ground cables to ground attach 1 center pan front cable clip main drive mounting 2 gearbox BTM fuser screw mounting 7 M3x8 mm LVPS mounting 2 Taptite auto compensator mounting 1 hanger bracket Repair Information 4 9 4069 XXX Reference Number Screw Type Location Purpose Qty M3x12 mm HVPS board mounting 1 Taptite Panhead 235 GS M3x28 mm developer drive ground attach 1 Taptite bot
157. u check the diamonds on the left margin Continue adjusting the screw as you check the results of each adjustment on a new test page until you obtain the results you want 4 6 Service Manual 4069 XXX Screw Identification Table The following table contains screw types locations and quantities necessary to service the printer Each screw callout in the removal procedure graphic displays the screw reference number listed in the table Pay careful attention to each screw type location when doing removals You must install the correct screw type in each location during reassembly Reference Number Screw Type Location Purpose Qty M3 5x8 mm right side frame to attach 1 Thread Cutting center pan e toner level sensor mounting 1 102 i i charge roll mounting 1 main drive gearbox mounting 3 EP module to left and attach 9 right side frame developer drive mounting 2 assembly stacker duct to frame mounting 2 cartridge hold down mounting 2 assembly MPT deflector mounting 2 interconnect board attach 2 shield ground engine board shield to attach 1 frame laser cover mounting 4 deflector mounting 2 Repair Information 4 7 4069 XXX Reference Mat ae 1 Number Screw Type Location Purpose Qty M3 5x8 mm spring mounting 1 Thread Cutting E controller board mounting 2 front 102 n ii integrated
158. um gap between sheets of paper as they are fed through the printer This adjustment does not reduce the printer s overall performance such as pages per minute but can help in reducing the amount of curl of some printed media thus improving media stacking in the output bin 1 Enter the Diagnostic Mode 2 Select EP SETUP from the Diagnostic Menu 3 4 The range of the GAP adjustment is 0 to 255 Adjust the gap Select GAP ADJUST setting by using the Menu button to select the value If GAP 0 displays it indicates a factory setting to minimum gap Select a value and run several copies of the media that displays a curl problem It may take several tries before improvement is noticed Note This setting has no effect when printing in duplex mode Repair Information 4 3 4069 Printhead Assembly Adjustment Do the printhead assembly adjustment whenever you remove or replace the printhead assembly or loosen the mounting screws Install the new printhead with the three mounting screws centered in the slots in the printhead frame assembly Leave the screws loose enough to allow the printhead assembly to move from side to side within the slots It is necessary to perform a registration adjustment before locking down the three printhead mounting screws To perform the registration adjustment 1 2 3 Turn the printer off Press and hold Return and Go Turn the printer On and release the buttons when Performing S
159. up roller for signs of wear slick spots material buildup and oil or grease on the rollers Also check for proper operation of the paper aligning assembly Repair or replace parts as necessary 2 60 Service Manual 4069 XXX Tray X Paper Low Message displays when Tray X is full or has adequate Paper in the tray FRU Action 1 Paper Low Switch Run the sensor diagnostics for tray X Paper Low Switch Cable X the number that represents the High Capacity Feeder Input high capacity input tray If the test System Board fails disconnect the paper low switch cable from J3 on the high capacity system board Short pins 1 and 2 together while observing the sensor test on the display If the display does not change replace the high capacity feeder system board If the display changes check the continuity of the switch If incorrect replace the Switch If correct replace the switch cable Tray X empty message displays when there is paper in the high capacity feeder input tray FRU Action 1 Paper Out Sensor Flag Check the paper out sensor flag for correct operation and installation If 2 Paper Out Sensor correct replace the high capacity On Option System Board feeder system board The paper out sensor is mounted on the high capacity feeder system board Diagnostic Information 2 61 4069 XXX The elevator tray fails to stop at the correct position and continues
160. ved ases me Paper Size Sensing Pick HII A Donna dE ied id DOE pigs RHedrive AsSembly suae xmas hme E veranda E MIG Side FRAME sspss cide re ERREUR S Smart Cartridge Contacts Tener usus diana dad dea A DAS ee da Transfer Roll Upper Paper Deflector Assembly Upper Front Cover Hinge Assembly Upper Front Cover Interlock Switch Assembly Connector Locations Low Voltage Power High Voltage Power ETIBINS SO sai opa dada dede fts aid F ssr Boas ves cr RERO PASE a Pp TEE Irterconpneot BOSIU 232323 Rodin bla Envelope Option Board Duplex Option Baad sss sua om sar pe Dad Autoconnect TOP iex sb RR ELE e Ad e p Output Expander Control Board High Capacity Output Stacker Board Preventive Safety Inspection Guide vi Service Manual 4069 XXX Lubrication Specifications 6 1 Scheduled Maintenance 6 2 Parts Calalog A
161. working on the printer Use the resident diagnostics test provided to help isolate a problem before taking the machine apart or removing any options 2 28 Service Manual 4069 Charge Roll Service Check Service Tip Close and evenly spaced repetitive marks 47 19 mm 1 86 inch apart or spots on the page can be caused by a damaged or contaminated charge roll Service Tip Check to make sure the right charge roll arm bushing is correctly installed and operates correctly To remove the charge roll 1 Wrap a piece of plain white paper around the charge roll to prevent contamination or damage 2 Carefully remove the roll by pressing outward and to the right on the charge roll link arm and remove the charge roll from the right side charge roll bearing 3 Remove the charge roll from the left side charge roll bearing and remove the roll from the printer Leave the paper wrapped around the charge roll until it is reinstalled FRU Action Charge Roll Assembly Check the charge roll for correct installation toner buildup marks cuts or other signs of contamination or damage Replace as necessary 2 Left Side Charge Roll Link Check the left side charge roll link assembly for correct assembly operation Check for damage to the arm or bearing assembly Diagnostic Information 2 29 4069 XXX FRU Action 3 Right Side Charge Roll Link Right Charge Roll Bushing Chec
162. y Options Envelope Feeder Output Expander Operations 3 27 Fuser ODSIallalis te 3 29 Paper Jams usd ES Pb dh UE Sd PR 3 31 Repair Information 4 1 Handling ESD Sensitive 4 1 Adjustment 4 2 Duplex Motor Drive Belts 4 2 Fuser Solenoid Adjustment 4 3 Gap raora e saida aa aa wa 4 3 Printhead Assembly 4 4 Paper Alignment Assembly Adjustment 4 5 Screw Identification 4 7 Removal PIOCEQUISS 4563 vx que rado XE Qe qu E d e dun qus 4 12 OVERS ends A dO hei ol NOE Rp 4 12 Center Pan 4 16 Controller re akerep add Pas RP 4 17 Developer Drive 4 18 DURES BOB suu s uuo dense Kao dud 4 19 Duplex Front Cover Assembly 4 19 Duplex Front Cover 4 19 Duplex MGIC ua ases RR deese aes daa 4 20 Endirig Board gs copos a aa YA 4 21 EP Frame ASSCMD orars irnar 33 aa iid 4 21 FANS cus fon ait s degere de pod pede 4 22 PSC Loic Sd aq qe E PERIERE a dca Parque d d 4 24 Fuser Board Bot
163. y for Backup Roll Bearings signs of overheating or damage Check the hot roll and backup roll for signs of excessive toner label glue labels or other contaminants If any are found repair as necessary or replace the fuser assembly Diagnostic Information 2 49 4069 Belt Fuser Hot Fuser Service Check Error codes 923 and 924 may display for a hot fuser failure Note The belt fuser assembly is a FRU Do not attempt to disassemble and repair the belt fuser CAUTION The fuser may be hot use caution before removing or servicing FRU Action 1 Engine Board EP Autoconnect Cable Engine Board to Fuser Error code 924 indicates the engine board detects an open circuit in the thermistor circuit for the fuser assembly The voltage on J2 6 on the engine board measures approximately 5 V dc If incorrect replace the engine board If correct check the continuity of the DC fuser cable engine board to auto docking connector in the printer If there is no continuity replace the cable If there is continuity replace the belt fuser assembly 2 50 Service Manual 4069 Fuser Solenoid Service Check The fuser solenoid is in all models except the 31v and 31e Service Tip Try changing the envelope enhance level setting A different setting may correct the problem Note Check the fuser envelope conditioner solenoid adjustment as described in the adjustment section
164. y x Check for signs of cuts pinched wiring or damage to the contacts in the connector Check the autoconnect cable s for correct installation at the tray x system board If correct check the continuity of the autoconnect cable s If correct replace the tray x system board If incorrect replace the cable Paper from Tray X does not reach the Pass Thru Sensor Service Tip Check the media in tray x to make sure it is within specifications Some types of labels foil material and slick papers can cause misfeeds and slippage of the rollers FRU Autocompensator Assembly Action Check the autocompensator pick arm rollers for any sign of glazing toner or other buildup Clean or replace as necessary High Capacity Feeder Input Tray Service Check Note Voltage measurements in the high capacity feeder input tray service checks must be made with the high capacity feeder attached to the base printer to obtain accurate results Service Tip Be sure the paper size switch is set to the correct paper size setting and the rear paper guides are in the correct locations for the size of paper installed in the high capacity feeder tray Service Tip Check the other paper sources to be sure they are operating correctly 2 56 Service Manual 4069 XXX The base printer indicates a dead machine condition when the high capacity input tray is installed FRU Action 1 AC Line Cord If the bas

Lexmark Optra T614 Service Manual

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