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magicolor 5550/5570 - Printers

1. 9 T 2 E Max Capacity o Main tray No of S Type Size Weight Media length sheets to 8 1 x 118 be stapled longer than e staple 45 or less 300 mm BSS 45 8 1 x 118 8 1 x 14 Plain paper Max 216 mm x 356 mm 60 to 90 g m 400 sheets or 200 sheets or 30 sheets Recycled paper 8 5 x 14 inch 16 24 1 40 sets 20 Min 182 257 7 25 x 10 inch The number of sheets to be stapled is limited for high density images Color wise 3 20 sheets x 20 sets lt Cover mode gt Max Capacity Main tray No of Type Size Weight i sheets to 9 B x 118 Media length longer than be stapled 45 or less 300 mm BSS 45 8 1 2 x 115 8 1 x 14 28 sheets Plain paper Max 216 mm x 356 mm 60 to 210 g m 20 2 sheets Recycled paper 8 5 x 14 inch 16to 55 75 Ib or less for Min 182 mm x 257 mm thick paper 7 25 x 10 inch D Stapling Staple filling mode Dedicated Staple Cartridge 5000 staples Staple detection Available Near empty 20 remaining staples Stapling position Rear corner 49 degrees Media size 55 45 8 1 x 11S 8 1 x 14 Manual staple None Field Service Ver 1 0 Nov 2006 1 Product specifications E Machine specifications Power requirements DC 24 V 10 supplied from the main body Max power 48 W or less consumption Stapling unit 475 W x 462 D x 360 H mm Dimen
2. 2 PS4 sensor check PJ15MFPB 3 ON C 3 3 CL1 operation check MFPB PJ6MFPB 2 ON J 6 4 M3 operation check PJ27MFPB 3 to 7 5 5 Change 13 4 3 Misfeed at tray1 media feed section A Detection timing Type Description Detection of tray 1 The media does not unblock the registration sensor PS4 even after the lapse of media feed section a given period of time after the media feed clutch 2 CL3 is turned ON B Action Relevant electrical parts Registration sensor PS4 Media feed clutch 2 Intermediate transport motor M3 MFP board MFPB Step Action WIRING DIAGRAM Control signal Location electri cal component 1 Initial check items 2 PS4 sensor check PJ15MFPB 3 ON C 3 3 operation check MFPB PJ6MFPB 4 ON J 6 4 M3 operation check MFPB PJ27MFPB 3 to 7 C 5 5 Change MFPB 176 Field Service Ver 1 0 Nov 2006 13 Jam display 13 4 4 Misfeed at transfer section A Detection timing Type Description The registration sensor PS4 is not blocked even after the lapse of a given period of time after the media has unblocked PS4 Detection of misfeed at transfer section magicolor 5550 5570 The media does not block the exit sensor PS8 even after the lapse of a given period
3. See P 180 Message LCD1 LCD2 LCD3 Description Service Call ID Error description 0010 P MOTOR 1 Color PC drum motor malfunction 0017 P MOTOR2 Intermediate transport motor malfunction 0018 D MOTOR 2 Developing motor K malfunction 001B D MOTOR 1 Developing motor Y M C malfunction 0046 FUSER FAN Fusing fan motor malfunction 004C OZONE FAN Ozone ventilation fan motor malfunction 004E POWER FAN DC power supply fan motor malfunction 0060 FUSER MOTOR Fusing motor malfunction 0094 XFER DETACH2 2nd image transfer pressure retraction failure 0096 XFER DETACH1 1st image transfer pressure retraction failure 0300 POLYGON MOTOR Polygon motor malfunction 0310 LASER ERROR Laser malfunction 0500 FUSER ERROR Heating roller warm up failure 0501 FUSER ERROR Fusing pressure roller warm up failure 0510 FUSER ERROR Abnormally low heating roller temperature 0511 FUSER ERROR Abnormally low fusing pressure roller temperature 0520 FUSER ERROR Abnormally high heating roller temperature 0521 FUSER ERROR Abnormally high fusing pressure roller temperature 0B30 FINISHER ERROR _ Finisher aligning plate drive malfunction 0B47 FINISHER ERROR _ Finisher media holding drive malfunction 0B48 FINISHER ERROR Finisher exit roller pressure retraction malfunction FINISHER ERROR _ Finisher aligning belt pressure retraction malfunction 0B4C FINISHER ERROR Finisher media ejector motor malfunction OBAO FINISHER ERROR e tray up down mo
4. et lo 2 N 2 Q 5 187 14 Malfunction code Field Service Ver 1 0 Nov 2006 e 14 3 9 0094 2nd image transfer pressure retraction failure 9 Relevant electrical parts rt Retraction position sensor 2 PS10 MFP board MFPB 2 Pressure retraction clutch 2 CL5 Intermediate transport motor WIRING DIAGRAM Step Action Location electri Control signal cal component 1 Check the M3 connector for proper connec _ tion and correct as necessary 2 Check the CL5 connector for proper con _ _ nection and correct as necessary 3 Check M3 for proper drive coupling and correct as necessary 4 Check CL5 for proper drive coupling and _ correct as necessary 5 Check the MFPB connector for proper con _ _ nection and correct as necessary 6 PS10 sensor check PJ10MFPB 6 ON J 7 7 CL5 operation check MFPB PJ10MFPB 8 ON J 7 8 M3 operation check PJ27MFPB 8 to 7 C 5 9 Change M3 10 Change CL5 11 Change D ES 188 Field Service Ver 1 0 Nov 2006 14 Malfunction code 14 3 10 0096 1st image transfer pressure retraction failure wo iD Relevant electrical parts Ire Retraction position sensor 1 PS9 MFP board MFPB 19 Pressure
5. Ka 5 sel Troubleshooting Appendix magicolor 5550 5570 Maintenance T Ka n lt Troubleshooting Appendix Field Service Ver 1 0 Nov 2006 6 1 Disassembly adjustment prohibited items u 39 62 Disassembly assembly cleaning list other parts 40 6 2 1 Disassembly assembly parts 1 40 6 2 2 Cleaning parts et 41 6 3 Disassembly assembly procedure cceccccccccececeeeeeeeeeeeeseeeeeaeesceeenseeeeaeeesees 42 6 3 1 Front door 6 3 2 Upper front COVER uu au nter 42 6 3 3 Right front COVOr iier eie netto iet n on nen 43 6 3 4 Loft COVEN HN 43 6 3 5 R ar OoV8r z 44 6 3 6 ATC E A4 6 3 7 Rear e EE 45 EE 46 6 3 9 Uca 46 6 3 10 Operation board OB ccce emn tne cae 47 6 3 11 disk kit option 47 6 3 12 Print control board 222 enne 48 6 3 13 board MER 50 6 3 14 DC power supply u L un a a im 52 6 3 15 High voltage nit 1 HV uu I luu crecer aneia 54 6 3 16 High voltage unit 2 HIV 55 6 3 17 Toner level sensor board 56 6
6. E bai A011F2C524DA 3 4 7 Replacing the transfer roller 1 Open the right door 2 Press the locks 2 located at the front and rear ends of the transfer roller 1 inward to unlock the transfer roller 1 A011F2C525DA 19 magicolor 5550 5570 7 2 3 Periodical check A011F2C526DA 20 Field Service Ver 1 0 Nov 2006 3 Holding the levers remove the trans fer roller 1 4 To reinstall reverse the order of removal 5 Replacing the ozone filter See P 12 6 From the Menu select MAINTE NANCE MENU SUPPLIES gt REPLACE TRANS ROLLER and execute this function to reset the transfer roller counter value For details see Adjustment Setting 7 From the Menu select QUALITY MENU gt CARIBRATION AIDC PROCESS and execute this func tion For details see Adjustment Setting Field Service Ver 1 0 Nov 2006 3 4 8 Replacing the transfer belt A011F2C529DA 3 Periodical check 1 Turn OFF the power switch 2 Open the front door 3 Remove the print unit See P 15 4 Remove the waste toner bottle See P 19 5 Remove four screws 1 and remove the left cover 2 6 Open the right door 7 Loosen two screws 1 and unlock the transfer belt 8 Slide the shutter lever 1 to the front 21 magico
7. 167 11 SERVICE MENU Field Service Ver 1 0 Nov 2006 BIT Item Description The color shift amount is greater than the specified range during main scan direction registration correction The color shift amount is greater than the specified range during sub scan direction registration correction The skew correction amount is greater than the specified value 12 Color Shift Adjust failure magicolor 5550 5570 Front door open close power switch OFF ON and normal 0 image stabilization are complete besides the ones listed above 13 lt How to read process caution information gt Convert the numerical value of the hexadecimal number printed on PROCESS CAU TION INFORMATION 1 in MAINTENANCE INFO into the binary number it compares with the allocation of each BIT and the caution status is confirmed ex When process caution information is displayed as 0x0020 1 Convert four end digits 0020 of 0x0020 into the binary number 14 digits 2 The BIT number is allocated in converted value 00000000100000 BITO to BIT13 is sequentially allocated from the first digit 0 0 2 0 s o a N 1 BITO T Ka x lt A011F3C506DA 3 In this case BIT No 5 corresponds to 1 From the PROCESS CAUTION INFOR MATION 1 IDC
8. ES 14 KONICA MINOLTA SERVICE MANUAL Staple Finisher 2006 11 KONICA MINOLTA BUSINESS TECHNOLOGIES INC Ver 1 0 Revision history After publication of this service manual the parts and mechanism may be subject to change for improvement of their performance Therefore the descriptions given in this service manual may not coincide with the actual machine When any change has been made to the descriptions in the service manual a revised version will be issued with a revision mark added as required Revision mark To indicate clearly a section revised show N to the left of the revised section A number within N represents the number of times the revision has been made To indicate clearly a section revised show AA in the lower outside section of the correspond ing page A number within A represents the number of times the revision has been made NOTE Revision marks shown in a page are restricted only to the latest ones with the old ones deleted When a page revised in Ver 2 0 has been changed in Ver 3 0 The revision marks for Ver 3 0 only are shown with those for Ver 2 0 deleted When a page revised in Ver 2 0 has not been changed in Ver 3 0 The revision marks for Ver 2 0 are left as they are 2006 11 1 0 Issue of the first edition Date Service manual Ver Revision mark Descriptions of revision Field Service Ver
9. 184 14 8 8 0018 Developing motor K 185 14 3 4 001B Developing motor Y M C maltunchon 185 14 3 5 0046 Fusing fan motor 186 14 8 6 004 Ozone ventilation fan motor malfunction 186 14 8 7 004 DC power supply fan motor malfunchlon 187 14 3 8 0060 Fusing motor malfunction tense tees 187 14 8 9 0094 2nd image transfer pressure retraction failure 188 14 3 10 0096 1st image transfer pressure retraction failure 189 14 3 11 0300 Polygon motor malfunction 189 14 3 12 0310 Laser malfunction 190 14 3 13 0500 Heating roller warm up failure 190 14 3 14 0501 Fusing pressure roller warm up failure 190 14 3 15 0510 Abnormally low heating roller temperature 190 14 3 16 0511 Abnormally low fusing pressure roller temperature 190 14 3 17 0520 Abnormally high heating roller 190 14 3 18 0521 Abnormally high fusing pressure roller temperature 190 14 3 19 OF52 Toner level sensor Y malfunction eene 191 14 3 20
10. 30 000 MP e 4 Ozone filter 120 000 Tray 2 5 media feed Feed roller DEE al o occurs section Tray 1 6 media feed Feed roller TEEN o occurs section 7 Transfer belt unit 120 000 MP 2P J Image m 8 transfer Transfer roller 120 000 MP 2P J section m 36 000 K 9 Waste toner bottle o 9 000 3 000 printed pages ITT Continuous printing 2 pages job When printed in black only When printed in color only The transfer roller and ozone filter are available as a kit and must be replaced at the same time The life of the toner cartridge furnished with the machine at the time of shipment is magicolor 5550 5570 bd 7 2 3 Periodical check Field Service Ver 1 0 Nov 2006 e 3 1 2 Parts to be replaced by a service engineer FRU No Class Part to be replaced Number of prints Clean Replace Description 9 150 000 MP Fusing o section 08119 unit 130 000 GRO Tray 2 2 media feed Feed roller 300 000 e section Tray 1 media feed Feed roller 300 000 o section Lower 4 seeder unit Feed roller 300 000 Continuous printing 2 pages job bd 7 2 Field Service Ver 1 0 Nov 2006 3
11. the setting value To decrease the ATVC value in the direction of a less foggy image increase the setting value Setting 1 Select TRANSFER POWER and press the Menu Select key Procedure 2 Select SIMPLEX PASS and press the Menu Select key 3 Select desired media type with the up keyA down keyV and press the Menu Select key 4 Select desired setting value with the up keyA down key and press the Menu Select key 2 DUPLEX PASS Functions Adjust the 2nd image transfer output ATVC on the duplexed pages for each media type Use To use when the transfer failure at the trailing edge occurs Adjustment The default setting is 0 Range 8 to 7 Adjustment To increase the ATVC value in the direction of a foggier image Instructions decrease the setting value To decrease the ATVC value in the direction of a less foggy image increase the setting value Setting 1 Select TRANSFER POWER and press the Menu Select key Procedure 2 Select DUPLEX PASS and press the Menu Select key 3 Select desired media type with the up keyA down key and press the Menu Select key 4 Select desired setting value with the up key A down key V and press the Menu Select key 164 Field Service Ver 1 0 Nov 2006 11 SERVICE MENU 3 MANUAL DUPLEX Functions Adjust the 2nd image transfer output ATVC on the manual duplexed pages for
12. Cancel key Down key Right key A011F3E504DA NOTE The display screen is not designed for touch panel operation therefore do not touch the icons on the screen If it is pushed too hard the LCD liquid crystal dis play may be damaged T Ka Se lt 86 Field Service Ver 1 0 Nov 2006 8 Description of the control panel 8 1 2 Message structure There are five types of messages Message Description Normal messages These messages are displayed after warmup has been completed Toner remaining gauge Data receiving message Printing message Firmware update messages Warnings Menu messages These messages are displayed after the MENU key is pressed Operator call messages These messages are displayed when minor error s that can be handled by users occur Service call messages These messages are displayed when error s that cannot be handled by users occur Help messages These messages are displayed when the Down key V is pressed when a Normal message Warning or Operator Call message is displayed Normal message Menu message Operator call message READY MENU AXTONER EMPTY MENU to enter gt PROOF PRINT MENU REPLACE PRINT MENU ii M YMCK gt PAPER MENU t for help YMCK Service call message 4188F3E002DA 4138F3E003DA 4188F3E004DA H
13. 156 Field Service Ver 1 0 Nov 2006 9 Menu 2 DUPLEX PASS Instructions Functions Adjust the 2nd image transfer output ATVC on the duplexed pages for each media type Use To use when the transfer failure at the trailing edge occurs Adjustment The default setting is 0 Range 8 to 7 Adjustment To increase the ATVC value in the direction of a foggier image decrease the setting value To decrease the ATVC value in the direction of a less foggy image increase the setting value Setting Procedure 1 Select TRANSFER POWER and press the Menu Select key 2 Select DUPLEX PASS and press the Menu Select key 3 Select desired media type with the up key A down key V and press the Menu Select key 4 Select desired setting value with the up key A down key V and press the Menu Select key 3 MANUAL DUPLEX Instructions Functions Adjust the 2nd image transfer output ATVC on the manual duplexed pages for each media type Use To use when the transfer failure at the trailing edge occurs Adjustment The default setting is 0 Range 8 to 7 Adjustment To increase the ATVC value in the direction of a foggier image decrease the setting value To decrease the ATVC value in the direction of a less foggy image increase the setting value Setting 1 Select TRANSFER POWER and press the Menu Select key Procedure 2 Select MANUAL
14. Use pag 2 i CRUS Select PRINT and press the Menu Select key procedure E 9 3 3 STATISTICS PAGE Function Prints a statistics page Use To check consumable status and the usage of the machine The following items can be checked Supplies Status PM Parts Information Counter Information Media Information Coverage Information Consumable periodic replacement parts units counter information 1 1 For details see the following table How to read consumable periodic replace ment parts units counter information Setting Select PRINT and press the Menu Select key procedure A Supplies Status Display the estimated percent of life remaining in the toner cartridge and print unit The type of the toner cartridges that are installed in the printer is also displayed See the 2 table below 5 Display the status of the waste toner bottle and the staple unit e Types of toner cartridges Toner cartridge included with a product shipped l Starter from the factory 3 0 K z Standard Standard capacity toner cartridge 6 0 K High High capacity toner cartridge 12 0 K NOTE The percent of life remaining in the toner cartridge or print unit can be used as a guide but may not exactly reflect the amount that has been used in the toner car tridge or print unit B PM Parts Information Display the estimated percent of life r
15. csccccssscssssseesssssssssesseesssssvessessssseessesssssieesssssssieeseensssneesseee 214 amp 16 1 17 Uneven pitch asua eere rrt tit i trei 215 S 16 1 18 No print cycles can be run as commanded via the network 216 vii Field Service Ver 1 0 Nov 2006 Appendix Z Parts layout drawing 217 8 TEX Maimbody ee 217 E 17 2 Lower feeder unit option 220 g 17 3 Duplex option option 17 4 Staple finisher option 18 Connector layout drawing eco rr eere rece pe de SEE HU dea dad 225 19 Timing CHAM E 226 Maintenance Ka Se lt Troubleshooting Appendix viii Field Service Ver 1 0 Nov 2006 1 System configuration General 1 System configuration System front view lt wo wo Ire o 2 bai E 3 5 3 H A011F1C501DA 1 Main body 4 Lower feeder unit 2 Duplex option 5 Lower feeder unit 3 disk kit 6 Staple finisher lt te wo e to E 2 KS v 2 Product specifications Field Service Ver 1 0 Nov 2006 2 Product specifications A Type Type Desktop tandem full color laser beam printer Printing system Semiconductor laser and electrostatic image transfer to media Exposure system 4 laser diode and polygon mirror PC drum typ
16. e Check the interlock switch and actuator for loosening and check whether the interlock functions properly If the interlock does not function you may receive an electric shock or be injured when you insert your hand in the product e g for clearing paper jam Make sure the wiring cannot come into contact with sharp edges burrs or other pointed parts Current can leak leading to a risk of electric shock or fire Q Q POO S 9 SAFETY AND IMPORTANT WARNING ITEMS Safety Checkpoints WARNING Make sure that all screws components wiring connec tors etc that were removed for safety check and mainte nance have been reinstalled in the original location Pay X pes special attention to forgotten connectors pinched cables Q EE forgotten screws etc E d A risk of product trouble electric shock and fire exists Handling of Consumables NWARNING Toner and developer are not harmful substances but care must be taken not to breathe excessive amounts or let the substances come into contact with eyes etc It may be stimulative If the substances get in the eye rinse with plenty of water immediately When symptoms are noticeable consult a physician Never throw the used cartridge and toner into fire You may be burned due to dust explosion ui A Handling of Service Materials CAUTION Unplug the power cord from th
17. 3 PS PROTOCOL Function e Sets the protocol to be used for postscript printing To use the protocol when printing by postscript printing AUTO Automatic recognition Nee NORMAL ASCII letter code data BINARY Binary data Setting The default setting is AUTO procedure AUTO NORMAL BINARY PCL 1 CR LF MAPPING Function Sets the linefeed code for PCL printing Use To specify the type of linefeed to be used for PCL printing Setting e The default setting is CR CR LF LF procedure 2 CR CR LF LF CR CRLFLF LF CR CRLF LFCR CR CRLF LF LFCR E 2 LINES PER PAGE i Function Sets the lines per page for PCL printing El Use To set the number of lines to be printed per page for PCL jobs RC Setting 1 Select LINES PER PAGE and press the Menu Select key procedure 2 Select desired line number with the up key A down key V and press the Menu Select key The default setting is 60 lines 5 lines to 128 lines 138 Field Service Ver 1 0 Nov 2006 9 Menu 3 FONT SOURCE lt FONT NUMBER gt Function Sets the PCL font to be used for PCL printing Use To set the font to be used for printing PCL jobs Setting 1 Select FONT NUMBER and press the Menu Select key procedure 2 Select desired font with the up key down key and press the Menu Select key The default setti
18. 40361s4026c0 403616402700 40380402800 403619402500 Troubleshooting procedure Step Section Check item Result Action Are there scratches or lines evi gt 1 dent on photo conductor surface YES Change The 2 Is the outside dirty YES Clean Print unit l the connector or contaet termi Clean the contact terminal or 3 nal between each print unit and NO reconnect the connector PH unit connected properly Is the developing bias contact ter Clean the contact terminal or 4 Nm NO x minal in good contact check the terminal position Wipe the surface clean of dirt with 5 Is the transfer belt dirty or YES a soft cloth scratched Change a scratched transfer belt Transfer belt for a transfer belt 6 EE EES dirty or YES Change the Transfer Roller scratched 7 Media path there a foreign matter ante YES Remove the foreign matter media path 5 8 Is the fusing entrance guide plate YES Clean Fusing unit dirty or scratched 2 9 Is the separator fingers dirty YES Change the fusing unit 8 ee E Has the problem been eliminated Change the DC power supply 10 through the checks of steps up to NO 9 Change the transfer belt 200 Field Service Ver 1 0 Nov 2006 16 1 3 Uneven density in FD A Typical faulty images 16 Image quality problems 403615404300 4036154044 0 403616404500 Troubles
19. 5 5 AZ s 5 e 2 e s s s s sis s s F j 212 2 81818 318180 Adjustment setting Items N 5 ele ce 2 e e m d QUALITY CALIBRA MENU TION AIDC PROCESS 1 2 2 2 FIRMWARE CONTROLLER EW 2 2 VERSION ENGINE F W 3 3 5 BOOT F W 4 SERVICE ALIGN TOP ADJUSTMENT 5 O O 1 MENU LEFT ADJUSTMENT 6 2 LEFT ADJ DUPLEX 7 TRANS BELT 8 1 SUPPLIES TRANS ROLLER 9 1 FUSER UNIT 10 1 Re entry 11 O F W update 12 2 1 Remounting of parameter chip 13 1 This table shows the adjustment items that are required when a part of the machine has been replaced Priority order if applicable during the adjustment procedures is indicated by the corresponding number Ka sel 159 11 SERVICE MENU Field Service Ver 1 0 Nov 2006 11 SERVICE MENU 11 1 How to enter the service menu NOTE Make sure not to reveal the password of the service menu to any unauthorized per son magicolor 5550 5570 Procedure 1 Display SERVICE MENU on the menu screen and press the Menu Select key ENTER PASSWORD message is displayed Set first digit of password with the up key A down key and press the right gt Repeat the above procedures to set up to seventh digit of password Enter KMM5550 or KM
20. 63 6 Other Field Service Ver 1 0 Nov 2006 6 3 19 Driving unit 1 Remove the PWB box 1 See P 66 2 Remove the PWB box 2 See P 67 3 Remove the high voltage unit 1 See P 54 4 Remove the color PC drum motor See P 68 5 Remove the developping motor K See P 68 6 Remove the fusing motor See P 69 7 Remove the intermediate transport motor See P 69 8 Remove the media feed and transport assy See the steps 1 to 6 on P 74 Media feed clutch 1 magicolor 5550 5570 9 Disconnect the connector 1 10 Remove the harness from two wire saddles 2 E 7 2 11 Remove seven screws 1 and remove the driving assy 2 NOTE When installing the driving unit assy take care not to damage or soil the gears 12 Remove the pressure retraction clutch 1 assy See the steps 3 on P 73 Pressure retraction clutch 1 A011F2C059DA 64 Field Service Ver 1 0 Nov 2006 6 3 20 Print control board fan motor FM5 A011F2CO60DA 6 Other 1 Remove the rear cover See P 44 2 Remove the rear right cover See P 45 3 Remove seven screws 1 and remove the print control board pro tective shield 2 4 Remove four screws 1 connector 2 and remove the print control board fan motor 3 65 magicolor 5550 5570 bd 7 Le s gt magicolor 5550 5570
21. wo iD Function Sets the brightness of the control panel LCD display w Use To set the brightness of the control panel LCD display 19 Setting The default setting is 0 E procedure D 3 2 1 0 1 2 3 9 9 12 SECURITY A CHANGE PASSWORD Function Sets the password used for the lock panel function To change the password used for the lock panel function Use 0000 Panel lock function is OFF 0001 to FFFF Valid password for panel lock function Setting 1 Select CHANGE PASSWORD and press the Menu Select key procedure 2 Set desired password first digit with the up key A down key V and press the right gt 3 Repeat the above procedures to set up to fourth digit password The default setting is 0000 0000 to FFFF NOTE Make sure to set the password to something other than 0000 when the LOCK PANEL function is set to ON f you forget the password it can be initiated 0000 with SERVICE MENU RESTORE PASSWORD See P 171 D S sz 2 LOCK PANEL Function Protects the menu except the service menu with a password E Use To make the menu except the service menu impossible to change unless the cor rect password is entered lt OFF Panel lock function is OFF MINIMUM Panel lock function is ON Protect the operation of INTERFACE MENU SYS DEFAULT MENU ON Panel lock function is ON Protect the opera
22. 1 Select EVENT LOG and press the Menu Select key 2 Select PRINT and press the Menu Select key 3 CONFIGURATION PG Functions Prints the information concerning the Configuration Use To check the adjustment values set by the Maintenance Menu and Service Menu The items which can be checked are as follows TOP ADJUSTMENT LEFT ADJUSTMENT LEFT ADJ DUPLEX TRANSFER POWER IMG ADJ THICK IMG ADJ BLACK IMAGE ADJ PARAM MAXIMUM DENSITY FUSER CONTROL Setting Procedure 1 Select CONFIGURATION PG and press the Menu Select key 2 Select PRINT and press the Menu Select key 4 HALF TONE 64 Functions Prints the halftone pattern with 25 level for CMYK respectively Use To check the unevenness of the density and the pitch Setting 1 Set the 45 or letterS media on the tray Procedure 2 Select HALF TONE 64 and press the Menu Select key 3 Select desired color with the up key A down key V and press the Menu Select key 4 Select PRINT and press the Menu Select key 169 magicolor 5550 5570 Ka sel lt magicolor 5550 5570 T Ka Se lt 11 SERVICE MENU Field Service Ver 1 0 Nov 2006 5 HALF TONE 128 Functions Prints the halftone pattern with 50 level for CMYK respectively Use To check the unevenness of the densit
23. 2 magicolor 5550 5570 7 Disconnect all connectors from the DC power supply G 7 2 i gt 8 Remove eight screws 1 and the power supply 2 A011F2C033DA 53 magicolor 5550 5570 Maintenance Other 6 3 15 High voltage unit 1 HV1 A011F2C034DA A011F2C035DA 2 3 A011F2C036DA 54 Field Service Ver 1 0 Nov 2006 1 Remove PWB box 1 See P 66 2 Remove three screws 1 and remove the harness plate 2 3 Remove two screws 1 12 springs 2 and the high voltage unit 1 assy 3 4 Remove two screws 1 the flat cable 2 and remove the high volt age unit 1 3 Field Service Ver 1 0 Nov 2006 6 Other 6 3 16 High voltage unit 2 HV2 1 Remove the high voltage unit 1 See P 54 2 Disconnect all connectors and flat cables from high voltage unit 2 1 magicolor 5550 5570 3 Remove two screws 1 and remove the high voltage unit 2 2 G 7 Le s gt A011F2C038DA NOTE e When reinstalling high voltage unit 2 make sure that each color con nector is in the correct position as shown in the illustration on the left Red White Blue Red Yellow Yellow EUN N A a Zi BA Write _ White Blue Red A011F2E546DA 55 6 Other Field Service Ver 1 0 Nov 2006 6 3 1
24. lt Field Service Ver 1 0 Nov 2006 9 4 5 aliziilc 9 4 6 JOB SEPARATION 9 4 7 IMAGE ROTATION 95 QUALITY 9 5 1 COLOR MODE Ee 9 5 2 BRIGHTNESS 9 5 3 HAE el 9 5 4 EDGE ENHANCEMENT titt c catheter t t etc teca 120 9 5 5 EDGE STRENGTH EE 9 5 6 ECONOMY PRINT 9 5 7 eeh i e RTE 9 5 8 PCL SETTING EE 9 5 9 PS SETTING iniit estin usati cir de d dd deg 124 9 5 00 CALIBRBATIQON tti eee i asi 128 9 5 11 COLOR SEDARATION EE 129 9 6 MEMORY DIREGI neoa ege 9 6 1 LIST OF FILES 9 6 2 TYPEOF GIE 130 9 7 CAMERA DIRECT ead Re RR b 130 9 7 1 viisstsellie 130 9 7 2 LAYOUT 181 9 7 3 E LE DEE 131 9 7 4 IMAGE QUALITY eet 131 9 8 INTERFACE MENU ia iasi iei eee teet ads a eed ba 134 9 8 1 JOB ME e WEE 134 9 8 2 ETHERNET iicet eite pce RE teet 134 9 8 3 MEMORY DIRECT innatis nested eran teda 136 9 8 4 GAMERA DIRECT xissasi 137 9 9 SYS DEFAULT MENU cet ergeet 137 9 9 1 LANGUAGE 9 9 2 EMULATION 5 tinet e HR e Lee Su EIE Mie 9 9 3 EA Ebene H EDR 9 9 4 GRAY SCALE PAGE aciei rites ids nebat 141 9 9 5 STAR
25. Recycled paper 60 to 90 g m 16 to 24 Ib Tray capacities Tray 1 Plain paper and recycled paper 100 sheets Thick stock 1 thick stock 2 glossy paper 1 glossy paper 2 postcards OHP transparencies letterhead labels postcards and double postcards 20 sheets Envelopes 10 sheets Long size paper 1 sheet No indication of remaining media amount Tray 2 Plain paper and recycled paper 500 sheets Indication of remaining media amount available Interfaces Parallel IEEE 1284 Support only an ECP mode 10 Base T 100 Base TX 1000 Base T IEEE 802 3 Ethernet USB 2 0 High Speed Host USB PictBridge 1 0 CPU magicolor 5550 Freescale PowerPC 7448 733 MHz magicolor 5570 Freescale PowerPC 7448 866 MHz lt Kei wo e 1 GG amp bai E lt Kei wo e to E 2 KS 2 Product specifications Field Service Ver 1 0 Nov 2006 Memory Standard memory DDR SDRAM 133 MHz 184 pin non ECC 256 MB Expandable up to a 1024 MB Hard disk Optional 40 GB Compact flash card Commercially available compact flash cards of 256 MB 512 MB 1 GB or more storage capacity are supported Microdrive is not supported 1 Folded double postcards cannot be used Lower feeder unit Duplex option Only plain paper and recycled paper weighing 60 to 90 g m 16 to 24 b can be loaded Only pl
26. 2 3 14 Exit motor 1 Remove the rear cover See 8 2 Remove the FS control board See P 13 3 Disconnect two connector 1 4 Remove the harness from the wire saddle 2 Staple Finisher AO1FF2CO14DA 5 Hold down and unhook the two tabs 1 and remove the harness guide 2 G 7 Le s gt A01FF2C015DA 6 Disconnect the connector 1 Z Remove two screws 2 spring 3 and remove the exit motor assy 4 NOTE To reinstall the exit motor assy hook the spring first and screw the exit motor assy while the spring is stretched to a certain degree A01FF2C017DA 17 2 Other Field Service Ver 1 0 Nov 2006 8 Remove two screws 1 connector 2 and remove the exit motor 3 Staple Finisher 1 2 AO1FF2C513DA 2 3 15 Exit roller up down motor 1 Remove the rear cover See P8 2 Remove the FS control board See P 13 3 Remove the Transport motor assy See P 15 4 Remove the exit motor assy See P 17 5 Remove five screws 1 and remove the mounting metal plate assy 2 Maintenance AO1FF2C514DA 6 Loosen the screw 1 7 Remove two screws 2 and remove earth wire 8 Remove four screws 3 disconnect the connector 4 and remove the exit roller up down motor assy 5 AO1FF2C515DA 18 Field Service Ver 1 0 Nov 2006 2 AO1FF2C516DA
27. 4 2 2 0B47 Media holding drive malfunction Relevant electrical parts Tray up down motor M6 FS control board FSCB Tray upper sensor PS12 Media level sensor 1 PS9 D 2 WIRING DIAGRAM Sien Action Location A Control Signal Electrical component 1 Check the M6 connector for proper con nection and correct as necessary 2 Check M6 for proper drive coupling and _ _ correct as necessary 3 M6 operation check FSCB CN22FSCB 1 to 2 G 2 4 PS12 UO check FSCB CN5FSCB 4 ON G 2to 3 5 PS9 I O check FSCB CN8FSCB 3 ON B 3 6 FSCB replacement 28 Field Service Ver 1 0 Nov 2006 4 Error codes 4 2 3 0B48 Exit roller pressure retraction malfunction 2 Relevant electrical parts 2 Exit roller up down motor M5 FS control board FSCB i Exit roller sensor PS8 2 WIRING DIAGRAM Step Action Location Control Signal Electrical component 1 Check the M5 connector for proper con nection and correct as necessary B u 2 Check M5 for proper drive coupling and correct as necessary i B 3 5 operation check FSCB CN20FSCB 1 to 4 G 3 4 PS8 I O check FSCB CN2FSCB 3 ON B 1 5 FSCB replacement 4 2 4 Aligning belt pressure retraction malfunction Relevant electrical parts Aligning belt up down solenoid SL3 FS control board FSCB Aligning belt sensor PS11 WIRING DIAGRAM Step Action Location Control
28. CALIBRATION P 128 AIDC PROCESS P 128 CMYK DENSITY CYAN P 128 MAGENTA P 129 YELLOW P 129 BLACK P 129 COLOR SEPARATION P 129 MEMORY LIST OF FILES 8 P130 DIRECT 6 7 TYPE OF FILES P 130 CAMERA DIRECT PAPER SOURCE P130 9 131 PAPER MARGIN 131 IMAGE BRIGHTNESS 131 QUALITY CONTRAST 131 ECONOMY PRINT P132 GLOSSY MODE P132 RGB SOURCE P132 RGB INTENT P132 RGB GRAY P133 HALFTONE P133 105 magicolor 5550 5570 Ka lt sel magicolor 5550 5570 T Ka x lt 9 Field Service Ver 1 0 Nov 2006 MENU Ref page INTERFACE JOB TIMEOUT 134 MENU ETHERNET TCP IP ENABLE P 134 IP ADDRESS P 134 SUBNET MASK P135 DEFAULT GATEWAY P135 DHCP BOOTP P135 TELNET P135 NETWARE ENABLE P136 APPLETALK ENABLE P136 SPEED DUPLEX P136 MEMORY DIRECT 6 P136 CAMERA DIRECT P137 SYS DEFAULT LANGUAGE P137 MENU EMULATION DEF EMULATION P137 POSTSCRIPT WAIT TIMEOUT P137 PS ERROR PAGE P138 PS PROTOCOL P138 PCL CR LF MAPPING P 138 LINES PER PAGE P 138 FONT SOURCE FONT P 139 NUMBER PITCH SIZE P 139 POINT SIZE SYMBOL SET P 139 PAPER DEFAULT PAPER SIZE P140 PAPER CUSTOM SIZE P140 PAPER TYPE P140 UNIT OF MEASURE P141 GR
29. Check the TLSB and MFPB for proper con nection and correct as necessary 2 Change TLSB Change MFPB 14 3 23 133B Finisher communication malfunction Relevant electrical parts FS control board FSCB MFP board MFPB WIRING DIAGRAM Location electri cal component 1 Reboot the main body 2 Change FSCB 3 Change Step Action Control signal 14 3 24 13 0 MFP board malfunction Relevant electrical parts MFP board MFPB WIRING DIAGRAM Step Action Location electri cal component 1 Reboot the main body 2 Change Control signal D lo 2 N S Q 5 191 14 Malfunction code Field Service Ver 1 0 Nov 2006 14 3 25 13 2 Flash ROM write error 14 3 26 1 Flash ROM device fault Relevant electrical parts Print control board PRCB MFP board MFPB magicolor 5550 5570 WIRING DIAGRAM Step Action Location electri Control signal cal component Check the MFPB for proper connection and correct as necessary Change PRCB Change MFPB 14 3 27 3FFB Finisher flash ROM error Relevant electrical parts FS control board FSCB WIRING DIAGRAM Location electri cal component Step Action Control sign
30. E G 7 2 6 Other Field Service Ver 1 0 Nov 2006 6 3 21 Backup Battery NOTE This printer uses a lithium battery to backup memory Replace the battery with our specified memory backup battery CR2032 Use of a different battery or the one not equal to our specified battery may present risk of explosion Before your backup battery replacement refer to the section of Removal of PWBs on P 39 When working with printed boards hold the boards only by the edges 1 Remove the rear cover See P 44 2 Loosen seven screws 1 and remove the print control board pro tective shield 2 3 Press the backup battery 1 in the way shown in the picture on the left and remove it from the housing 4 Insert a new backup battery 1 NOTE When inserting the new backup bat tery be sure that the side faces toward the right A011F2C538DA 6 3 22 PWB box 1 66 Field Service Ver 1 0 Nov 2006 6 Other 1 Remove the print control board S See P48 9 2 Remove the MFP board S See P 50 3 Remove the exit tray 5 See P44 4 Remove seven screws 1 A011F2C061DA 5 Remove the harness 1 and remove the PWB box 1 2 G 7 Le s gt 2 A011F2C062DA 6 3 23 PWB box 2 1 Remove the print control board See P 48 2 Remove the MFP board See 50 3 Remove the P
31. 10 Field Service Ver 1 0 Nov 2006 V ue J A011F2C502DA 1 1 2 A011F2C550DA A011F2C551DA 3 Periodical check NOTE Make sure that the bearing goes all the way into both of 1 shown on the left when installing the feed roller cover 7 Remove the two screws 1 8 Remove the cover 2 9 Snap off C clip 1 and remove the bearing 2 at the front 11 magicolor 5550 5570 bd 7 Le gt magicolor 5550 5570 E 7 2 E 3 Periodical check 1 3 A011F2C552DA A011F2C503DA 3 4 3 Replacing the ozone filter A011F2C504DA 12 Field Service Ver 1 0 Nov 2006 10 Snap off the C clip 1 and then remove the clutch 2 and the feed roller 3 NOTE When reinstalling the feed roller 1 and the clutch make sure that it is mounted in the direction shown in the illustration on the left 1 Hold onto the handle of the ozone fil ter 1 and slide it out of the machine 2 Install a new ozone filter in the machine 3 Replace the transfer roller See P 19 Field Service Ver 1 0 Nov 2006 3 Periodical check 3 4 4 Replacing the toner cartridge C M Y Bk A Removal procedure 1 Open the front door 2 Slide the lock lever 1 to the right magicolor 5550 5570 3 Pull down the lock lever to unl
32. 5 16 Image quality problems Field Service Ver 1 0 Nov 2006 16 1 14 Poor fusing performance offset A Typical faulty images poor fusing performance offset CF magicolor 5550 5570 CF A036154059c0 403615408000 Troubleshooting procedure Step Section Check item Result Action 1 Media Dope lie media baing used con NO Change the media form to specifications 2 Has the problem been eliminated NO Change the fusing unit through the check of step 1 Change the MFP board D ES 212 Field Service Ver 1 0 Nov 2006 16 Image quality problems 16 1 15 Brush effect blurred image A Typical faulty images brush effect blurred image magicolor 5550 5570 ABCDE ABCDE F ABCDE ABCDE 40361s4061c0 403615403100 Troubleshooting procedure Step Section Check item Result Action Replace the media with media i 2 isthe media damp YES that has just been unwrapped Media Does the media being used con form to specifications NO Replace them dia Is the fusing entrance guide plate YES Clean 3 Fusing Unit 3 dirty NO Change the fusing unit D E Hd 2 Q 5 213 16 Image quality problems Field Service Ver 1 0 Nov 2006 16 1 16 Back marking A Typical faul
33. 5 supplied from the main body Max power 35 W consumption Dimensions 394 mm W x 320 mm D x 58 mm H 15 5 inch W x 12 6 inch D x 2 3 inch H Weight Approx 1 8 kg 4 0 Ib D Operating environment Temperature 10 C to 30 C 50 F to 86 F with a fluctuation of 10 C h 18 F h Humidity 15 to 85 with a fluctuation of 20 h NOTE These specifications are subject to change without notice E x 5 a 3 a 1 Product specifications Field Service Ver 1 0 Nov 2006 a x 2 3 A Blank Page Field Service Ver 1 0 Nov 2006 2 Other Maintenance 2 Other 2 4 Disassembly adjustment prohibited items Duplex Option A Screws to which blue paint or green paint is applied Blue paint or green paint is applied to some screws to prevent them from coming loose Asa general rule screws to which blue paint or green paint is applied should not be removed or loosened B Red painted screws Do not remove or loosen any of the red painted screws in the field It should also be noted that when two or more screws are used for a single part only one repre sentative screw may be marked with the red paint C Variable resistors on board NOTE Do not turn the variable resistors on boards for which no adjusting instructions are given in Adjustment Setting G 7 2 D Removal of PWBs N
34. 8 3 4 Maintenance Procedure periodical check parts 9 3 4 1 Replacing the tray 2 feed roller U u u u 9 3 4 2 Replacing the tray 1 feed roller 10 3 4 3 Replacing the ozone filter l u u u 12 3 4 4 Replacing the toner cartridge 13 3 4 5 Replacing the print unit C M Y K 15 3 4 6 Replacing the waste toner bottle 19 3 4 7 Replacing the transfer roller u u uu u 19 3 4 8 Replacing the transfer belt l u u 21 3 4 9 Replacing the fusing unt 23 4 Iz lf 24 Ee CH 24 4 2 Consumable parts AAA 24 4 2 1 OMEN 24 4 2 2 Print Te ree 24 4 2 3 Waste toner bottle 5 itr rnnt tnter tint ensi 24 5 Firmware upgrade rrr eren neo niii trae riter e pa Ras 5 1 Firmware upgrading procedure 5 1 1 Checking the current firmware verslon a 25 5 1 2 Updating Method DEE 25 5 1 3 Checking the version after the firmware 38 6 uM 39 magicolor 5550 5570 Maintenance
35. KONICA MINOLTA SERVICE MANUAL magicolor 5550 5570 2006 11 KONICA MINOLTA BUSINESS TECHNOLOGIES INC Ver 1 0 FIELD SERVICE TOTAL CONTENTS SAFETY AND IMPORTANT WARNING ITEMS 5 1 IMPORTANT NOTICE S 1 DESCRIPTION ITEMS FOR DANGER WARNING AND CAUTION a S 1 SAFETY WARNINGS iih EEN 5 2 WARNING INDICATIONS ON THE MACHINE eee S 18 MEASURES TO TAKE IN CASE OF AN ACCIDENT 3 53 eit eio In eno eee e reta 5 21 Composition of the service manual 7 C 1 Notation of the service manual a C 2 magicolor 5550 5570 Main Body ENEE 1 IE TAI T Su Saa E Adjustment Setting RIS uei EE Su Lower Feeder Unit ERT NEE 1 Maintenance X Adjustment Setting ERE E 13 le le E UL DEE 15 ERT 1 Maintenance A 3 lei fie E ee e E 9 Staple Finisher General slug acd EE 1 Maintenance erect eee niae e eV Ee xev FUE PEN RR CERE aus 5 BIN o E ee ue EE 21 Blank Page SAFETY AND IMPORTANT WARNING ITEMS SAFETY AND IMPORTANT WARNING ITEMS Read carefully the safety and important warning Items described below to understand them before doing service work IMPORTANT NOTICE Because of possible hazards to an inexperienced person servicing this product as well as the risk of damage to the product KONICA MINOLTA BUSINESS TECHNOLOGIES INC hereafter called the
36. Ka sel lt Printer icon for help 4138F3E018DA e For the details of each item see Operator call messages See P 98 93 8 Description of the control panel Field Service Ver 1 0 Nov 2006 8 1 5 Service call messages These messages are displayed when error s that cannot be handled by the user occur The Error LED turns ON while the message is displayed on the control panel The Ready LED on control panel turns OFF while an service call message is dis played on the control panel The control panel displays the following description at service call magicolor 5550 5570 Display Description LCD 1 Warning icon is displayed and the service call message and a 4 digit service call ID are displayed on the right for example SERVICE CALL C002 LCD2 LCD 3 LCD 4 No display The error description is displayed for example RAM ERROR A printer icon is displayed with a flashing warning icon gt A service call detected during startup of the printer is displayed as shown in the bottom of the following picture EDT SERVICE CALL C002 message RAM ERROR Warning icon Printer icon d State SERVICE CALL C002 Error message RAM ERROR El Forthe details of each item see Service call messages See P 101 94 Field Service Ver 1 0 Nov
37. Number of times IU TC transfer belt transfer roller and fusing unit have been replaced Imaging Unit Information Information concerning the print unit Toner Cartridge Information Information concerning the toner cartridge Setting 1 Select MAINTENANCE INFO and press the Menu Select key Procedure 2 Select PRINT and press the Menu Select key PROCESS CAUTION INFORMATION 1 BIT Item Description 0 1 2 3 4 1 IDC sensor output values are out of the specified range 5 IDC Sensor Front failure Front door open close power switch OFF ON and normal ZG 0 image stabilization are complete besides the ones listed above g 6 7 z 8 9 1 IDC sensor output values are out of the specified range Front door open close power switch OFF ON and normal 0 image stabilization are complete besides the ones listed above 10 IDC Sensor Back failure The number of points detected in the main scan direction is more or less than the specified value during main scan direc tion registration correction The number of points detected in the sub scan direction is 11 Color Shift Test Pattern more or less than the specified value during sub scan direc failure tion registration correction Front door open close power switch OFF ON and normal 0 image stabilization are complete besides the ones listed above
38. To indicate clearly a section revised show AA in the lower outside section of the correspond ing page A number within A represents the number of times the revision has been made NOTE Revision marks shown in a page are restricted only to the latest ones with the old ones deleted When a page revised in Ver 2 0 has been changed in Ver 3 0 The revision marks for Ver 3 0 only are shown with those for Ver 2 0 deleted When a page revised in Ver 2 0 has not been changed in Ver 3 0 The revision marks for Ver 2 0 are left as they are 2006 11 1 0 Issue of the first edition Date Service manual Ver Revision mark Descriptions of revision Field Service Ver 1 0 Nov 2006 CONTENTS Lower Feeder Unit General 1 Product Specifications EE 1 Maintenance 2 Periodic check rtt inrer barrio cernens 3 2 1 Maintenance procedure periodic parts check 3 2 1 1 Replacing the feed roller eese nennen 3 3 je 4 3 4 Disassembly adjustment prohibited items 3 2 Disassembly assembly list other parts 3 3 Disassembly assembly procedure a 3 3 1 Dc 6 3 3 2 PC control board POCB 6 3 3 3 Media feed clutch GL uuu ttp tace tdi 8 3 3 4
39. aeiia aated 86 8 1 1 Parts of the control panel display 86 8 1 2 Message SIrUCtUre rrr rrr tnter iiie ri panas 87 8 1 3 Kli ET 88 8 1 4 Operator call messages a 93 8 1 5 Service call 94 8 1 6 ele E EE 95 8 2 List of control panel MESSAGES 96 8 2 1 Normal rriessages eot rtt eter riot uite tutae 96 8 2 2 Operator call messages AEN 98 8 2 3 Service call MESSAGES ceci e acm cii crt il ctio 101 8 3 Cancelling a print job 103 9 a EE EE 104 931 Listof menu functloriS eege AER 104 9 2 PROOF PRINT MENU 108 9 3 PRINT MENU e 9 3 1 CONFIGURATION PG ci eiat td EET 108 9 3 2 DEMO PAGE i 109 9 3 3 STATISTICS PAGE icone P ee a endet 109 9 3 4 FONT LIS c M sy 113 9 3 5 MENEPMAB a uu X u uu LIA LM AE 113 9 3 6 DIRECTORY BEE 113 GE PAPER EE 114 9 4 1 PAPER SOURCE ul unu n tei Ri e poe E en a 114 9 4 2 DU PLEX um M 117 9 4 3 sim 118 9 4 4 COLLAT E 118 lii magicolor 5550 5570 Maintenance E Ka E sel lt Troubleshooting Appendix magicolor 5550 5570 5 E gt Adjustment Setting Troubleshooting Zi 5 GG e
40. magicolor 5550 5570 G 7 2 E gt 6 Other Field Service Ver 1 0 Nov 2006 13 Pull the connector 1 and the flat cable 2 out and then remove the PH unit 3 magicolor 5550 5570 A011F2C049DA B Reinstallation procedure 1 Remove the shipping tape affixed on 1 the new PH unit shield sheet 2 Unfold the rectangular area of the shield sheet so that the part is lying flat E 7 2 E A011F2C050DA 3 Insertthe PH unit connector 1 and flat cable 2 from the positions shown in the left illustration Then route them to the rear direction A011F2C051DA 60 Field Service Ver 1 0 Nov 2006 A011F2CO53DA A011F2C554DA 6 Other 4 Install the PH unit 1 into the main body NOTE After the PH unit installation check that the shield sheet is grounded properly onto the base of the PH unit Make sure that the shield sheet does not have any unnecessary crease positional misalignment nor loose attachment 5 Fixthe PH unit 2 with three shoul der screws 1 6 Attach the four print unit rails 2 with one screw 1 for each rail NOTE Make sure that the convex parts 3 at rear end of the rail are fit in the locating hole 4 on the main body 61 magicolor 5550 5570 G 7 2 i gt magicolor 5550 5570
41. nection and correct as necessary Change MFPB Change PRCB D ES 196 Field Service Ver 1 0 Nov 2006 15 Power supply troubles 15 Power supply troubles 15 1 Machine is not energized at all DCPU operation check Relevant electrical parts Power switch S1 DC power supply DCPU MFP board MFPB magicolor 5550 5570 Location electri Step Check item cal component Result Action Is the power source voltage being applied Cheek wiring from 1 to 1 4 NO power outlet to PG1 to to CN1DCPU DCPU CN1DCPU 2 F1 and F2 on DCPU conduct u NO Change DCPU Change MFPB Are DC 24 V DC 5 V and DC 3 3 V being NO F 3 Change PRCB YES Change DCPU applied to PJ1MFPB on the MFP board 15 2 Control panel indicators do not light Relevant electrical parts Print control board PRCB DC power supply DCPU Operation board OB Location electri Result Action cal component Step Check item Is the power source voltage being applied Check wiring from 1 H to l 4 NO power outlet to PG1 to to CN1DCPU on DCPU CN1DCPU 2 nm F1 and F2 on DCPU conduct NO Change DCPU 3 Is J22PRCB on PRCB properly con 1 10 NO Reconnect nected 4 Is J7000PRCB on PRCB properly con 1 11 NO lReconnect nected Is CN20P on PWB OP NO Rec
42. 2 3 16 Entrance solenoid AO1FF2C014DA AO1FF2C517DA 2 Other 9 Remove two screws 1 and remove the exit roller up down motor 2 1 Remove the front cover See P 7 2 Remove the rear cover See P8 3 Disconnect two connector 1 4 Remove the harness from the wire saddle 2 5 Remove the right metal plate cover See 8 6 Disconnect the connector 1 19 Staple Finisher G 7 E Le gt Staple Finisher Maintenance 2 Other A01FF2C518DA A01FF2C519DA A01FF2C520DA 20 Field Service Ver 1 0 Nov 2006 7 Remove the carry in entrance upper cover See P 8 8 Remove four screws 1 and remove the carry in entrance upper assy 2 9 Remove the screw 1 and remove the entrance solenoid assy 2 NOTE To reinstall the entrance solenoid assy the side of the mounting plate 3 needs to be aligned 10 Remove two screws 1 and remove the entrance solenoid 2 Field Service Ver 1 0 Nov 2006 3 Jam display Troubleshooting 3 Jam display 3 1 Misfeed display Staple Finisher When a media misfeed occurs the printer shows the corresponding media misfeed sta tus by means of the Error indicator on the control panel or LCD display i A k PAPER JAM FINISHER for help A i A01FF4E502DA Displa i i pay Misfeed location EECH
43. 2 The firmware data is overwritten 3 FSCB replacement 31 4 Error codes Field Service Ver 1 0 Nov 2006 Staple Finisher Blank Page D fe E Q a 5 32 KONICA MINOLTA 2006 KONICA MINOLTA BUSINESS TECHNOLOGIES INC Printed in Japan DDA011 A FE1 Use of this manual should be strictly supervised to avoid disclosure of confidential information
44. 5 Entrance sensor PS1 12 Aligning plate home position sensor PS6 6 Stapler cover switch MS1 13 Exit roller sensor PS8 7 Staple unit 14 Media full sensor PS4 2 5 f lt 222 Field Service Ver 1 0 Nov 2006 17 Parts layout drawing magicolor 5550 5570 gt e A01FF5C502DA 1 Aligning belt sensor PS11 6 FS control board FSCB 2 Aligning belt up down solenoid SL3 7 Paddle solenoid SL4 3 Media level lever solenoid SL2 8 Exit motor M4 4 Media level sensor 2 PS10 9 Fan motor FM1 5 Media level sensor 1 PS9 10 Transport motor M3 lt oO a a lt 223 17 Parts layout drawing Field Service Ver 1 0 Nov 2006 magicolor 5550 5570 AO1FF5C503DA 1 Tray up down motor M6 3 Tray lower sensor PS13 2 Tray upper sensor PS12 2 5 GG e o lt 224 Field Service Ver 1 0 Nov 2006 18 Connector layout drawing 18 Connector layout drawing Description Number of pin NI Possible to confirm by removing external cover Not possible to confirm by removing external cover A011F5C506DA No CN No Location No CN No Location 1 CN16 C 3 7 CN6 C 7 2 CN26 C 1 8 CN12 H 6 3 CN15 H 5 to 6 9 CN27 2 4 CN19 H 1 to 2 10 CN11 H 6 5 CN28 2 11 CN13 H 6 6 CN17 H 7
45. Is the contact on the rail of the 4 transfer belt in good contact with NO Check or correct contact Transfer belt mating part 5 Is the terminal dirty YES Clean 6 Media Is the media damp ygs E UR that has just been unwrapped IDC sensor 7 board Re IDC Is the sensor dirty YES Clean sensor board Fr Change the print unit Change the transfer belt Has the problem been eliminated Change the PH unit 8 through the checks of steps upto NO Change the IDC sensor board 7 Change the MFP board Change high voltage unit 1 Change high voltage unit 2 et S Q 5 203 magicolor 5550 5570 D ES 16 Image quality problems 16 1 6 Gradation Field Service Ver 1 0 Nov 2006 reproduction failure A Typical faulty images S A036154048c0 403616404900 Troubleshooting procedure Step Section Check item Result Action 1 Print unit Is the outside dirty YES Clean 2 PH unit Is the window surface dirty YES Clean IDC sensor 3 board Re IDC Is the sensor dirty YES Clean sensor board Fr Change the print unit Has the problem been eliminated Change the PH unit through the checks of steps upto NO Change the IDC sensor board 3 Change high voltage unit 1 Change high voltage unit 2 2
46. RMR HRM RE B AJAZ LSU CH 4034 7405 br ORS Bel ol g 2099 8 FAA A011POC503DA S 16 SAFETY AND IMPORTANT WARNING ITEMS 5 4 PRECAUTIONS FOR HANDLING THE LASER EQUIPMENT When laser protective goggles are to be used select ones with a lens conforming to the above specifications When a disassembly job needs to be performed in the laser beam path such as when working around the printerhead and PC Drum be sure first to turn the printer OFF If the job requires that the printer be left ON take off your watch and ring and wear laser protective goggles A highly reflective tool can be dangerous if it is brought into the laser beam path Use utmost care when handling tools on the user s premises The Print Head is not to be disassembled or adjusted in the field Replace the Unit or Assembly including the Control Board Therefore remove the Laser Diode and do not perform Control Board trimmer adjustment SAFETY AND IMPORTANT WARNING ITEMS WARNING INDICATIONS ON THE MACHINE Caution labels shown are attached in some areas on in the machine When accessing these areas for maintenance repair or adjustment special care should be taken to avoid burns and electric shock This area generates high voltage Be careful not to touch here when the power is turned ON to avoid getting an electric shock The area around the Fusing Unit is extremely hot Touching a
47. Reset Reset ON TONER LOW Reset Reset ON 153 I UNIT LOW Reset Reset ON P 153 List of reset items 6 Reset Item Item RESTORE RESTORE RESTORE nitial Value Ref Page NETWORK PRINTER ALL Admin Password Reset Reset administrator Refresh Rate Reset Reset 30 sec KONICA Contact Name Reset Reset visi ustomer Support http printer Contact Information EE Reset Reset com Contact Utility Link E Reset Reset hi p page c y Scope com http printer Corporate URL Reset Reset konicaminolta E S com d 8 Supplies and Accessories Reset Reset http Avww c 9 shop com m http printer B a Product Help URL Reset Reset konicaminolta 3 gt v 5 2 Auto IP Reset Reset DHCP lt WINS NetBIOS Resolution Reset Reset Checked MC5550 XXXXXX NetBIOS Name Reset Reset MC5570 XXXXXX WORK Domain Workgroup Reset Reset GROUP Use DHCP Reset Reset Checked IPP Config Printer Name Reset Reset Blank IPP Config Printer Location Reset Reset Blank Destination items For details see the page referenced XXXXXX are the final 6 digits of the printer s MAC address 151 9 Field Service Ver 1 0 Nov 2006 e 9 9 17 ENABLE WARNING Kei 3 A PAPER EMPTY B 1 TRAY1
48. e temperature given period of time or longer 0B30 FINISHER Finisher aligning plate ERROR drive malfunction 0B47 FINISHER Finisher media holding ERROR malfunction ELT dec ERROR function Finisher aligning belt For details see the optional staple finisher service FINISHER 4 ERROR pressure retraction manual malfunction XXXXX OB4C FINISHER Finisher media ejector 2 ERROR motor malfunction Finisher tray up down KS FINISHER motor ascent descent ER ERROR drive malfunction 2 FINISHER Finisher fan motor mal z OBEJ ERROR function OF52 TE Toner level sensor Y An error occurs on the toner level sensor board SENSOR Y malfunction TLSB OF53 TE Toner level sensor M SENSOR malfunction OF54 TE Toner level sensor C SENSOR C malfunction 0 55 Toner level sensor K SENSOR malfunction 182 Field Service Ver 1 0 Nov 2006 14 Malfunction code LCD1 LCD2 LCD3 service error Item Detection timing call ID description FINISHER Finisher e A communication error occurs between the main 1398 eee communication error body and the finisher CATION ENGINE le A communication error occurs in MFP board 13C0 H W ERROR MFP board malfunction MFPB 13E2 FLASH Flash ROM write error Flash ROM writing is found faulty during a check WRITE FLASH An erase err
49. par le constructeur Mettre au rebut les batteries usag es conform ment aux instructions du fabricant Denmark ADVARSEL Lithiumbatteri Eksplosionsfare ved fejlagtig h ndtering Udskiftning m kun ske med batteri af samme fabrikat og type Lev r det brugte batteri tilbage til leveranderen Finland Sweden VAROITUS Paristo voi rajahtaa jos se on virheellisesti asennettu Vaihda paristo ainoastaan laitevalmistajan suosittelemaan tyyppiin H vit k ytetty paristo valmistajan ohjeiden mukaisesti VARNING Explosionsfara vid felaktigt batteribyte Anv nd samma batterityp eller en ekvivalent typ som rekommenderas av apparat tillverkaren Kassera anv nt batteri enligt fabrikantens instruktion Norway ADVARSEL Eksplosjonsfare ved feilaktig skifte av batteri Benytt samme batteritype eller en tilsvarende type anbefalt av apparatfabrikanten Brukte batterier kasseres i henhold til fabrikantens instruksjoner S 12 SAFETY AND IMPORTANT WARNING ITEMS 5 Laser Safety This is a digital machine certified as a Class 1 laser product There is no possibility of danger from a laser provided the machine is serviced according to the instruction in this manual 5 1 Internal Laser Radiation semiconductor laser Maximum power of the laser diode 15 mW Maximum average radiation power 8 5 uW Wavelength 770 800 nm at laser aperture of the Print Head Unit This product employs a Class 3B laser diode
50. procedure 2 Select HALFTONE 128 and press the Menu Select key 3 Select desired color with the up key A down keyV and press the Menu Select key 4 Select PRINT and press the Menu Select key 15 Function Prints the halftone pattern with 50 level for CMYK respectively 5 Use To check the unevenness of the density and the pitch IO Setting 1 Set the 45 or letterS media on the tray 2 bai D HALFTONE 256 Function Prints the halftone pattern with 100 level for CMYK respectively Use To check the unevenness of the density and the pitch Setting 1 Set the A4S or letterS media on the tray procedure 2 Select HALFTONE 256 and press the Menu Select key 3 Select desired color with the up key A down key V and press the Menu Select key 4 Select PRINT and press the Menu Select key E GRADATION Function Prints the gradation pattern Use To check the gradation reproductively Setting 1 Set the A4S or letterS media on the Tray procedure 2 Select GRADATION and press the Menu Select key 3 Select PRINT and press the Menu Select key 9 10 3 ALIGNMENT D A TOP ADJUSTMENT D o Function Adjusts the top margin of media for single sided printing To correct a misaligned print image PLAIN PAPER Adjust the head margin of plain paper E Use THICK Adjust the head margin of thick paper ENVELOPE Adjust the head marg
51. 1 0 Nov 2006 CONTENTS Staple Finisher General 1 Product Ee e EE 1 Maintenance 2 EI 5 2 4 Disassembly adjustment prohibited items u 5 2 2 Disassembly Assembly list Other parts 6 2 2 1 Disassembly Assembly parts list een 6 2 3 2 3 1 2 3 2 e TEE 8 2 3 3 Carry in entrance upper cover a 8 2 3 4 Right metal plate COV T sesinin 8 2 3 5 ube 9 2 3 6 Mall TAY M 9 2 3 7 Stapling Units C dase cient 10 2 3 8 Relay tiit REIP 11 2 3 9 Staple finisher ansia aaa IRI u ite 12 2 310 FScontrol board isses 13 2 3 11 Tray UP DOWN motor 8S8ys usu n aN 14 2 3 12 FAM ue 15 2 3 13 E e d ul EE 15 29 14 17 2 315 Exit roller up down MOOT 18 2 3 16 Entrance solenoid 1 ntt tette rir titre 19 Troubleshooting 3 Jam display CN NEE Ee e EE 21 3 1 1 Misfeed display resetting procedure 21 3 2 Sensorlayout u 22 a ae 23 3 3 1 Initial check items 23 3 3 2 Staple misfeed Staple Finisher 5 v bai Troubleshooting Staple Finisher E 7 2 Trouble
52. 1 UP procedure F1 1 1 UP 1 2 9 UP 2 2 3 Me 1 2 1 2 3 4 4 UP 6 UP 3 114 8 3 4 5 6 6 7118 9 7 3 PAPER MARGIN Function Sets the media margin for direct photo printing Use To perform direct photo printing with the minimum media margin Setting The default setting is STANDARD procedure STANDARD MINIMUM 9 7 4 IMAGE QUALITY A BRIGHTNESS Function Sets the brightness of the printed image for camera direct photo printing Use To adjust the brightness of the printed image for camera direct photo printing Setting The default setting is 0 procedure 15 6 10 6 5 0 9o 5 96 10 15 B CONTRAST Function Sets the contrast of the printed image for camera direct photo printing Use To adjust the contrast of the printed image for camera direct photo printing Setting The default setting is 0 procedure 15 6 10 5 0 9o 5 10 15 131 magicolor 5550 5570 Ka sel magicolor 5550 5570 T Ka Se on lt 9 Field Service Ver 1 0 Nov 2006 C ECONOMY PRINT Function Sets whether or not to use the economy print mode during camera direct photo print ing Use To reduce toner consumption during camera direct photo printing e n the economy print mode toner consumption can be reduced by approx 30 com pared to th
53. 2 3 y 4537F2C004DA 4537F2C005DA Field Service Ver 1 0 Nov 2006 9 Remove four screws 1 and the PC control board 2 1 Remove the lower feeder unit from the machine 2 Slide out the tray 3 Openthe lower feeder unit right door 1 4 Remove screw 2 and the gear cover 3 5 Remove three screws 2 from the PWB protective cover 1 Field Service Ver 1 0 Nov 2006 3 Other 6 Slightly raise the PWB protective cover 1 and at the same time dis connect the connector 3 from the PC control board 2 7 Remove the PWB protective cover 1 Lower Feeder Unit 4537F2C006DA 8 Remove four screws 1 disconnect three connectors 2 and remove the media feed drive assy 3 G 7 2 i s gt 4537F2C009DA 9 Remove two screws 1 snap off the 4 C clip 2 and bearing 3 and remove the media feed clutch 4 Ce 3 4537F2C010DA Lower Feeder Unit Maintenance 3 Other 4537F2C011DA 3 3 4 Transport motor M1 4537F2C012DA 2 4537F2C013DA 10 Field Service Ver 1 0 Nov 2006 NOTE When reinstalling the media feed clutch make sure that the protru sion 1 on the media feed clutch fits into the locking slot 2 1 Remove the media feed drive assy and media feed clutch See P8 2 Remove two screws 1 and the transport motor a
54. 2006 8 Description of the control panel 8 1 6 Help screen N wo This screen is displayed when the down key V is pressed when a normal message 3 warning or operator call message is displayed 2 The control panel displays the following description at the help screen E o Display Description i bai LCD 1 E LCD 2 A Question icon is displayed and the necessary information is displayed on the right for example PREPARE NEW WASTE TONER BOTTLE LCD 3 A scroll bar or A to exit message is displayed LCD 4 e f there are several messages a scroll bar is displayed By pressing the left key lt J right key gt a previous next screen message is displayed e f all messages are displayed A to exit displays on the screen A graphic is displayed if necessary Question icon Necessary information NEW WASTE TONER BOTTLE Left key Right key Scroll bar 4138F3E006DA WASTE TONER BOTTLE P N XXXXXXX XXX Key guidance Ka sel lt 4138F3E020DA 95 magicolor 5550 5570 T Ka Se n lt 8 Description of the control panel Field Service Ver 1 0 Nov 2006 8 2 List of control panel messages NOTE When two or more messages are to be displayed the message with the higher pri ority will be displayed When a message concerning consumab
55. 225 magicolor 5550 5570 5 e lt magicolor 5550 5570 2 5 e o lt 19 Timing chart Field Service Ver 1 0 Nov 2006 19 Timing chart Color A4 2 print Polygon motor LD Inetrmediate transport motor M3 Color PC drum motor M2 Developing motor Y M C M1 Developing motor K M5 Drum charge borona bias K Drum charge corona bias Y M C Developing bias Y Developing bias M Developing bias C Developing bias K ITOD Image data Y Image data M Image data C Image data K 1st image transfer pressure retraction 1st image transfer REM 2nd image transfer pressure retraction 2nd image transfer REM 2nd image transfer A011F5E502DA 226 KONICA MINOLTA SERVICE MANUAL Lower Feeder Unit 2006 11 KONICA MINOLTA BUSINESS TECHNOLOGIES INC Ver 1 0 Revision history After publication of this service manual the parts and mechanism may be subject to change for improvement of their performance Therefore the descriptions given in this service manual may not coincide with the actual machine When any change has been made to the descriptions in the service manual a revised version will be issued with a revision mark added as required Revision mark To indicate clearly a section revised show N to the left of the revised section A number within N represents the number of times the revision has been made
56. Action Relevant Electrical Parts Transport motor M1 AD control board ADCB Reverse motor M2 MFP control board MFPB WIRING DIAGRAM Step Action Location Control Signal Electrical Com ponent 1 Initial check items 2 Sensor check on the ADCB ADCB PJ1ADCB 12 D 3 to 4 3 M1 operation check ADCB PJ2ADCB 1 to 4 C 4to5 4 M2 operation check ADCB PJ3ADCB 1 to 4 F to G 4 5 Change ADCB 6 Change 12 Field Service Ver 1 0 Nov 2006 3 Jam display 3 4 3 Misfeed at duplex option media feed section A Detection timing Type Description Detection The media does not unblock the registration sensor PS4 even after the lapse of feed at duplex a given period of time after the media feed sequence has been started at the option media feed duplex option section B Action Relevant Electrical Parts Registration sensor PS4 AD control board ADCB Transport motor M1 MFP control board MFPB WIRING DIAGRAM Step Action Location Control Signal Electrical Com ponent 1 Initial check items 2 54 sensor check PJ15MFPB 3 ON C 3 main body 3 M1 operation check ADCB PJ2ADCB 1 to 4 C 4to 5 4 Change ADCB ur 5 Change 13 Duplex Option D E N Q 5 3 Jam display Field Service Ver 1 0 Nov 2006 Duplex Option Blank Page D
57. Has the problem been eliminated 8 through the checks of steps upto NO Change the transfer belt 7 D ES F 5 208 Field Service Ver 1 0 Nov 2006 16 Image quality problems 16 1 11 Blurred image A Typical faulty images blurred image magicolor 5550 5570 ABCDE ABCDE ABCDE B Troubleshooting Procedure Step Section Check item Result Action 1 PH unit Is the window surface dirty YES Clean 2 Print unit Is the outside dirty YES Clean Has the problem been eliminated 3 through the checks of steps up to NO 2 Change the print unit Change the PH unit D E Hd 2 Q 5 209 16 Image quality problems Field Service Ver 1 0 Nov 2006 16 1 12 Blank copy black copy A Typical faulty images blank print black print magicolor 5550 5570 A036154038c0 40361s4039c0 B Troubleshooting procedure Step Section Check item Result Action 1 Image check Does a blank print occur YES Checiethe FH unit connector for proper connection Is the coupling of the print unit Check or correct drive transmit 2 drive mechanism installed prop NO ting coupling or change the print erly unit Print unit Is the charge corona voltage con tact or photo conductor ground Check clean or correct the con 3 contact of the print un
58. Help menu BOOT message When the toner remaining amount is not determined immediately after startup When using toner made by companies other than Konica Minolta 88 Field Service Ver 1 0 Nov 2006 8 Description of the control panel B Data receiving message print The control panel displays the following description at data receiving message print Display Description Printer mode is displayed for example PRINTING PROCESSING is displayed during data receiving or printer startup PRINTING is displayed during printing When printing in sets COPYING is displayed after the second set starts printing LCD 1 The normal printing data receiving icon fp is displayed on the right during data receiving The Camera Direct connecting icon e1 is displayed on the right when the digital camera is connected to the machine magicolor 5550 5570 e The Camera Direct printing data receiving icon A is displayed on the right during data receiving Job information is displayed for example 1 AKIRA KUROSAWA LCD 2 The job owner name etc set with PUL commands is displayed When multiple jobs are set the number is displayed to the left of the owner name Job progress is displayed for example 1 7 page n normal print mode Number of processed print Total number of print is displayed LCD 3 Ve When printing in sets Number of processed print Total number of a set print is disp
59. LIST OF FILES and select files to be printed then press the menu select key When a desired file is in a folder select the folder that includes the file and press the Menu select key 3 Specify a media type duplex printing ON OFF the number of copies and other nec essary settings 4 Select PRINT and press the menu select key NOTE Do not remove the USB memory from the main body during memory direct printing 9 6 2 TYPE OF FILES Function Specifies the types of files to be displayed on LIST OF FILES Use To limit the types of files that can be listed Setting The default setting is PDF procedure PDF JPEG TIFF PDF 9 7 CAMERA DIRECT 9 7 1 PAPER SOURCE Function Sets the tray using for camera direct photo printing Use To change the tray using for camera direct photo printing Setting The default setting is TRAY 2 procedure TRAY 1 TRAY2 TRAY3 TRAY4 NOTE Only the mounted tray can be selected 130 Field Service Ver 1 0 Nov 2006 9 Menu 9 7 2 LAYOUT Function Sets the number of images printed on one page for camera direct photo printing Use To specify the number of camera direct photo printing images to be printed on each sheet Setting The default setting is
60. M Y 0 K any Setting The default setting is COMPOSITE BLACK procedure COMPOSITE BLACK BLACK AND GRAY BLACK ONLY 9 5 10 CALIBRATION A TONE CALIBRATION Function Sets the gradation adjustment Image stabilization with the controller To use for a particular calibration made by users Use ON Gradation adjustment is ON OFF Gradation adjustment is OFF Setting The default setting is ON procedure ON OFF B AIDC PROCESS Function Controls the image stability Use To be used to adjust image quality To be used when the transfer belt unit and or the transfer roller are replaced Setting The default setting is CANCEL procedure EXCUTE CANCEL C CMYK DENSITY 1 CYAN Function Sets the cyan level for the HIGHLIGHT MIDDLE and SHADOW area respectively Use To set the cyan level for the HIGHLIGHT MIDDLE and SHADOW are respectively Setting The default setting is 0 procedure 3 to 3 128 Field Service Ver 1 0 Nov 2006 9 Menu 2 MAGENTA wo Function Sets the magenta level for the HIGHLIGHT MIDDLE and SHADOW area respec tively iB Use To set the magenta level for the HIGHLIGHT MIDDLE and SHADOW are respec 5 tively 8 Setting The default setting is 0 procedure 3 to 3 3 YELLOW Function Sets the
61. Menu Select key N NOTE If the hold job is set as secured job the held job cannot be printed until the correct password is entered at the printer control panel The held job is deleted automatically after the period of time specified in the SYSTEM DEFAULT MENU HOLD JOB TIMEOUT menu How to delete the held job Select PROOF PRINT MENU and press the Menu Select key Select user name and press the Menu Select key Select desired print job and press the Menu Select key Select DELETE and press the Menu Select key If the held job is set as secured job enter the password with the up keyA down keyV 6 Select YES and press the Menu Select key NOTE If the hold job is set as secured job the held job cannot be deleted until the correct password is entered T Ka Se lt 9 3 PRINT MENU 9 3 1 CONFIGURATION PG Function Prints a configuration page Use To check the configuration and the setting values of the machine The following items can be checked PRINTER INFORMATION OPTIONS INTERFACE MENU PAPER MENU SYSTEM DEFAULT MENU QUALITY MENU CAMERA DIRECT MEMORY DIRECT Setting Select PRINT and press the Menu Select key procedure 108 Field Service Ver 1 0 Nov 2006 9 Menu 9 3 2 DEMO PAGE N wo iD Function Mo f Prints a demo page
62. Periodical check 32 Maintenance parts i To ensure that the machine produces good prints and to extend its service life it is rec ommended that the maintenance jobs described in this schedule be carried out as E 5 The replacing time is to be determined by the total counter value 8 e Maintenance conditions are based 45 or letterS 1 side print 3 2 1 Replacement parts A Main body Quan Actual Descrip No Class Maintenance parts tity durable cycle Parts No tion Ref page 1 Tray 2 Feed roller 1 300 000 HEHH HHHH HH P9 2 Tray 1 Feed roller 1 300 000 HEHH HHHH HH P10 150 000 MP Fusing Eusing unit 1 HHH HHH HH P23 seme 130 000 2 Continuous printing 2 pages job E B Option gt Quan Actual Descrip No Class Maintenance parts tity durable cycle Parts No tions Ref page 1 Lower roller 1 300 000 HHH HH 4 feeder unit 1 For details see the optional lower feeder unit service manual magicolor 5550 5570 bd 7 2 3 Periodical check Field Service Ver 1 0 Nov 2006 33 Concept of parts life Description Near life value Life value Detected by the waste toner full Monochrome Monochrome Waste toner bottle sensor A waste toner full condition is detected when about 4 000 mono chrom
63. TRAY 4 1 PAPER SIZE Function Automatically detects the set paper size and displays it Use To check the paper size Setting 1 Select PAPER SOURCE and press the Menu Select key procedure 2 Select desired feed tray TRAY 3 4 and press the Menu Select key 3 Select PAPER SIZE and press the Menu Select key NOTE TRAY3 TRAY4 can be selected only when one or more optional lower feeder units are installed 2 PAPER TYPE Function Sets the paper type for tray 3 or tray 4 Use To specify the type of media loaded in tray 3 or tray 4 Setting The default setting is PLAIN PAPER procedure ANY PLAIN PAPER RECYCLED NOTE TRAY3 TRAY4 can be selected only when one ore more optional lower feeder units are installed ANY identifies any media type 116 Field Service Ver 1 0 Nov 2006 9 Menu E TRAY CHAINING Function Sets auto tray switching Use To specify that the printer should pull media from another tray when the specified tray runs is empty Setting The default setting is procedure ON OFF F TRAY MAPPING 1 TRAY MAPPING MODE Function Selects whether or not the tray mapping function is used Use To specify whether trays are mapped Setting The default setting is OFF procedure ON OFF 2 LOGICAL TRAY0 9 Function Specifies whether jobs received from another ma
64. and follow the corresponding removal proce dures The removal procedures given in the following omit the removal of connectors and screws securing the circuit board support or circuit board Where it is absolutely necessary to touch the ICs and other electrical components on the board be sure to ground your body 2 Other Field Service Ver 1 0 Nov 2006 22 Disassembly Assembly list Other parts A E 2 2 1 Disassembly Assembly parts list E EN No Section Part name Ref page a e Ur 1 Front cover RT 2 Rear cover P8 3 Carry in entrance upper cover 8 Darts 4 Right metal plate cover 8 5 Sub tray P9 6 Main tray P9 7 Stapling unit P410 8 Unit Relay unit Pti 9 Staple finisher P42 10 Board and etc FS control board P3 11 Tray up down motor assy P 14 12 Fan motor P15 8 13 Transport motor Pas Others 5 14 Exit motor E17 15 Exit roller up down motor P 18 16 Entrance solenoid P 19 Field Service Ver 1 0 Nov 2006 2 Other 23 Disassembly Assembly procedure 2 3 1 Front cover 1 Remove the staple finisher See P 12 2 Open the staple cover 1 Staple Finisher 3 Pull out the stapling unit 1 G 7 2 i gt AO1FF2C501DA 4 Remove the screw 1 5 Unhook the two tabs 2 and
65. cartridge C M Y K See P 13 o 3 Remove the print unit C M Y K E See 15 NOTE After the print unit has been removed from the main body be sure to place it in the plastic bag black or wrap it in a light shielding cloth and store it in a dark place Do not leave the Print unit exposed to light for a extended period of time as it may become damaged 4 Remove the waste toner bottle See P 19 5 Remove the transfer belt See P 21 6 Remove the left cover and rear cover See P 43 7 Remove PWB box 1 See P 66 8 Disconnect the connector PJ22A 1 and the flat cable PJ23A 2 from the MFP board E 7 2 E A011F2C044DA 9 Disconnect the harness 1 and the flat cable 2 from the harness plate 3 A011F2C045DA 58 Field Service Ver 1 0 Nov 2006 A011F2C048DA 6 Other 10 Remove the screw 1 and remove the drawing up transportation assy 2 Waste toner may spill out from the waste toner inlet of the drawing up transportation assy Take care not to tilt the waste toner inlet when removing the drawing up transportation assy The drawing up transportation assy also needs to be placed in a horizontal position where no waste toner will spill out 11 Remove four screws 1 and remove corresponding four print unit rails 2 12 Remove three shoulder screws 1 of the PH unit 59
66. during updating If you are ready please start now A011F2E564DA 31 5 Firmware upgrade Field Service Ver 1 0 Nov 2006 4 The result of the firmware transfer is displayed Click the Exit The Updater Spooling of the firmware updating data is completed normally magicolor 5550 5570 Please never turn offthe printer until the message that data writing is completed is displayed on the printer panel Update again Exit A011F2E565DA 5 fthe firmware was successfully updated the printer will automatically restart If spooling of the data fails For details see For a network connection See P 30 E 7 2 E gt 4 When specifying the IP address of the printer 1 When Printer IP address is selected the Printer IP address box becomes available 2 Type the IP address and then click the Next The Updater Please select the port for updating Printer driver list Network port C Local port Printer IP address 182 168 1 3 Next Exit A011F2E566DA 32 Field Service Ver 1 0 Nov 2006 5 Firmware upgrade 3 Amessage appears requesting confirmation to update the firmware Click the Start to begin transferring the firmware NOTE Do not turn off the printer while its firmware is being updated e lt wo wo Ie o bai E The Updater Please do n
67. for proper con a u nection and correct as necessary 4 Format HDD with SYS DEFAULT MENU HDD FORMAT 5 Change HDD 14 3 37 C052 Compact flash access error Relevant electrical parts Print control board PRCB Compact flash card WIRING DIAGRAM nection and correct as necessary Step Action Location electri Control signal cal component 1 Reboot the main body 2 Check the compact flash for proper con nection and correct as necessary 3 Check the PRCB connector for proper con _ Change compact flash Change PRCB 194 Field Service Ver 1 0 Nov 2006 14 Malfunction code 14 3 38 C053 Compact flash full error Relevant electrical parts Print control board PRCB Compact flash card WIRING DIAGRAM Step Action Location electri Control signal cal component magicolor 5550 5570 1 Reboot the main body Delete the job hold in PROOF PRINT 2 MENU to increase the available range for user space 3 Check the compact flash for proper con _ _ nection and correct as necessary 4 Format compact flash with SYS DEFAULT _ _ MENU CARD FORMAT 5 Change compact flash 14 3 39 C060 Firmware update error Relevant electrical parts Print control board PRCB WIRING DIAGRAM Step Action Location electri Control si
68. has pin terminal s for grounding and qa meets regulatory requirements for the area Use of inadequate cord set leads to the product connect ing to inadequate power supply voltage current capacity grounding and may result in fire or electric shock Conductors in the power cable must be connected to ter minals of the plug according to the following order Black or Brown L line White or Light Blue N neutral ab Green Yellow PE earth Wrong connection may cancel safeguards within the product and results in fire or electric shock S 3 SAFETY AND IMPORTANT WARNING ITEMS 3 CHECKPOINTS WHEN PERFORMING ON SITE SERVICE KONICA MINOLTA brand products are extensively tested before shipping to ensure that all applicable safety standards are met in order to protect the customer and customer engi neer hereafter called the CE from the risk of injury However in daily use any electrical equipment may be subject to parts wear and eventual failure In order to maintain safety and reliability the CE must perform regular safety checks 1 Power Supply Connection to Power Supply WARNING Check that mains voltage is as specified Connection to wrong voltage supply may result in fire or electric shock Connect power plug directly into wall outlet having same configuration as the plug Use of an adapter leads to the product connecting to inadequate power supply voltage current c
69. is OFF procedure ON OFF NOTE When this setting is set to ON the ECONOMY PRINT setting is automati cally recognized as OFF 9 5 8 PCL SETTING A CONTRAST Function Sets the contrast of a PCL printed image Use To adjust the contrast of a PCL printed image Setting The default setting is 0 procedure 15 6 10 6 5 96 0 5 96 10 15 IMAGE PRINTING 1 RGB SOURCE Function Sets the RGB color space of the image to be printed To set the input RGB color space that is used for printing the image picture Use sRGB Profile that has been preset to the printer DVICE COLOR It uses the device color in the color space Setting The default setting is SRGB procedure DEVICE COLOR sRGB 2 RGB INTENT Function Sets the RGB characteristics of the image to be printed Use To set the color conversion characteristic from input RGB to device CMYK that is used for printing the image picture VIVID Color conversion characteristic suited to the image emphasiz ing on color vividness PHOTOGRAPHIC Color conversion characteristic suited to the image emphasiz ing on color image Setting The default setting is PHOTOGRAPHIC procedure VIVID PHOTOGRAPHIC 122 Field Service Ver 1 0 Nov 2006 9 Menu 3 RGB GRAY Function Sets the RGB gray reproduction of the image to be printed To set the gray print
70. it straight and take care not to damage the gears e N io e iD e e S o ba E A011F2C067DA 6 3 28 Fusing motor M4 1 Remove the PWB box 1 See P 66 2 Remove the PWB box 2 See P 67 3 3 Disconnect the connector 1 and remove four screws 2 and the fus ing motor 3 NOTE When installing the fusing motor try to insert it straight and take care not to damage the gears A011F2C068DA 6 3 29 Intermediate transport motor M3 1 Remove the PWB box 1 See P 66 2 Remove the PWB box 2 See P 67 3 Disconnect the connector 1 and remove four screws 2 and the inter mediate transport motor 3 NOTE When installing the intermediate transport motor try to insert it straight and take care not to dam age the gears A011F2CO69DA 69 magicolor 5550 5570 Maintenance 6 Other 6 3 30 Registration roller clutch CL2 A011F2C070DA A011F2C071DA A011F2C072DB 70 Field Service Ver 1 0 Nov 2006 1 Open the right door 2 Unhook the tab 1 and remove the connector cover 2 3 Disconnect the connector 1 4 Remove the E ring 1 and the bear ing 2 Precautions for Reinstallation Whenreinstalling the bearing make sure that the notch 3 on the regis tration roller clutch comes to the position shown in the left picture Field Service Ve
71. m te enn spesifisert i denne bruksanvisn ing kan brukeren utsettes f r unsynlig laserstr lning som overskrider grensen for laser klass 1 halvleder laser Maksimal effekt till laserdiode 15 mW b lgelengde 770 800 nm S 15 SAFETY AND IMPORTANT WARNING ITEMS 5 2 Laser Safety Label A laser safety label is attached to the inside of the machine as shown below COMPLIES WITH 21 CFR 1040 10 AND 1040 11 EXCEPT FOR DEVIATIONS PURSUANT TO LASER NOTICE NO 50 DATED JULY 26 2001 or and CLASS 1 LASER PRODUCT LASER KLASSE 1 PRODUKT PRODUCTO LASER DE CLASE 1 SEG x amp A011POE504DA 5 3 Laser Caution Label A laser caution label is attached to the outside of the machine as shown below NER CAUTION N VORSICHT ADVARSEL A VARO A ADVARSEL N VARNING COR eng ET E LEBIBREU MARY LBUTCESN CLASS 3B INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURE TO THE BEAM KLASSE 38 UNSICHTBARE LASERSTRAHLUNG WENN ABDECKUNG GEOFFNET NICHT DEM STRAHL AUSSETZEN KLASSE 38 USYNLIG LASERSTRALING NAR DEKSEL PNES UNNG EKSPONERING FOR STRALEN AVATTAESSA OLET ALTTIINA LUOKAN NAKYMATTOMALLE LASERSATEILYLLE KATSO SATEESEEN USYNLIG KLASSE 3B LASERSTRALING VED BNING UNDG UDS ETTELSE FOR STRALING OSYNLIG LASERSTRALNING KLASS 3B NAR DENNA DEL AV OPPNAD STRALEN AR FARLIG FR MASBAAA RAO EH
72. mentation If the prescribed procedure or tool is not used the prod uct may break and a risk of injury or fire exists Before conducting an inspection be sure to disconnect the power plugs from the product and options When the power plug is inserted in the wall outlet some lt units are still powered even if the POWER switch is turned OFF A risk of electric shock exists The area around the fixing unit is hot You may get burnt 5 7 SAFETY AND IMPORTANT WARNING ITEMS Work Performed with the Product Powered On WARNING Take every care when making adjustments or performing an operation check with the product powered If you make adjustments or perform an operation check with the external cover detached you may touch live or high voltage parts or you may be caught in moving gears or the timing belt leading to a risk of injury Take every care when servicing with the external cover detached High voltage exists around the drum unit A risk of elec A tric shock exists Safety Checkpoints A WARNING e Check the exterior and frame for edges burrs and other damage aD The user or CE may be injured Do not allow any metal parts such as clips staples and screws to fall into the product They can short internal circuits and cause electric shock S P or fire Check wiring for squeezing and any other damage Current can leak le
73. menu 9 4 4 COLLATE Function Sets printing in sets To print several sets of multiple pages Use ON Print in sets OFF Print in page Setting The default setting is OFF procedure ON OFF NOTE This menu is available only when an optional hard disk kit is installed The setting in the printer driver overrides the setting in this menu m 9 4 5 FINISHING Function Selects an exit tray and finishing option at the staple finisher To select an exit tray and finishing option when a optional staple finisher is installed El SUB TRAY Printing to the sub tray lt Use MAIN TRAY Printing to the main tray OFFSET The media is fed to the main tray with each copy slightly shifted STAPLING Each copy is stapled and fed to the main tray When the collate function is selected each set of copy is stapled Setting The default setting is MAIN TRAY procedure SUB TRAY MAIN TRAY OFFSET STAPLING NOTE This menu is available only when a staple finisher option is installed The setting in the printer driver overrides the setting in this menu OFFSET and STAPLING functions are available only for the following media types and media sizes Media type Plain Recycled Letterhead paper Paper size 182 to 216 mm in width and 257 to 356 mm in length 2 to 30 sheets of paper can be stapled at a time 118
74. not stepped on or pinched by a table and so on Overheating may occur there leading to a risk of fire Check whether the power cord is damaged Check whether the sheath is damaged If the power plug cord or sheath is damaged replace with a new power cord with plug and connector on each end specified by KMBT Using the damaged power cord may result in fire or electric shock Do not bundle or tie the power cord Overheating may occur there leading to a risk of fire Check whether dust is collected around the power plug and wall outlet Using the power plug and wall outlet without removing dust may result in fire Do not insert the power plug into the wall outlet with a wet hand GS The risk of electric shock exists When unplugging the power cord grasp the plug not the cable The cable may be broken leading to a risk of fire and electric shock S 5 SAFETY AND IMPORTANT WARNING ITEMS Wiring WARNING Never use multi plug adapters to plug multiple power cords in the same outlet If used the risk of fire exists When an extension cord is required use a specified one Current that can flow in the extension cord is limited so using a too long extension cord may result in fire Do not use an extension cable reel with the cable taken up Fire may result 2 Installation Requirements Prohibited Installation Places NWARNIN
75. press the Menu Select key procedure 2 Select TIME ZONE and press the Menu Select key 3 Set time zone with the up key A down key V 4 Press the Menu Select key 144 Field Service Ver 1 0 Nov 2006 9 Menu 9 9 14 HDD FORMAT wo iD Function Initializes the format of the optional hard disk kit Ire To initialize the format of the optional hard disk kit 2 Use USER AREA ONLY Initialize only user area 2 ALL Initialize all area bai Setting 1 Select HDD FORMAT and press the Menu Select key E procedure 2 Select desired initialization method and press the Menu Select key 3 ARE YOU SURE is displayed 4 By pressing the Menu Select key initialization starts By pressing the Cancel key without pressing the Menu Select key the start of initialization can be cancelled 5 The printer restarts and the hard disk is initialized Once the initialization starts it cannot be cancelled The default setting is USER AREA ONLY USER AREA ONLY ALL NOTE This menu is available only when an optional hard disk kit is installed 9 9 15 CARD FORMAT Function Initializes the format of the optional compact flash card To initialize the format of the optional compact flash card Use USER AREA ONLY Initialize only user area ALL Initialize all area Setting 1 Select CARD FORMAT and press the Menu Select key procedure 2 Select desired initial
76. processing Action LCD 1 LCD 2 location STAPLER Staple misfeed Staple cover P 23 UPPER TRANS Horizontal transport section Relay unit cover P 24 FINISHER Finisher transport section P 24 PAPER JAM i SUB EXIT Sub tray section GE unit cover P25 inisher cover E e Relay unit cover MAIN EXIT Main tray section Finisher cover P 26 E 3 1 1 Misfeed display resetting procedure Open the relevant door clear the sheet of misfed media and close the door 21 3 Jam display Field Service Ver 1 0 Nov 2006 3 2 Sensor layout E E iL o a S 7 1 2 E f A01FF4C500DA S gt 1 Transport section sensor PS3 9 2 Entrance sensor PS1 3 Storage section sensor PS7 22 Field Service Ver 1 0 Nov 2006 3 Jam display 33 Solution 3 3 1 Initial check items ic When a media misfeed occurs first check the following initial check items ir o Check Item Action 8 Does the media meet product specifications Change the media Change the media Is media curled wavy or damp a y P Instruct the user in correct media storage Is a foreign object present along the media path or is the media path deformed or worn Are the rolls rollers dirty delormed or worn Clean or change the defective roll roller Clean or change the media path Are the edge guide and trailing edge stop at the correct x Set as neces
77. remove the print control board pro tective shield 2 HI T4 3 Remove the print control board fan motor See P 65 A011F2C536DA 48 Field Service Ver 1 0 Nov 2006 6 Other 4 Remove the left cover See 43 5 Remove seven screws 1 magicolor 5550 5570 A011F2C021DA 6 Disconnect the three connectors 1 on the print control board 7 Disconnect the two flat cables 2 from the print control board bd 7 2 Le gt A011F2C022DA 8 Remove six screws 1 and remove the print control board assy 2 A011F2C023DA 49 magicolor 5550 5570 E 7 2 E 6 Other A011F2C024DA 1 A011F2C025DA 6 3 13 board A011F2C536DA 50 Field Service Ver 1 0 Nov 2006 9 Remove two screws 1 and the inter face protective cover 2 10 Remove the memory 1 from the print control board 11 Remove the backup battery from the print control board See P 66 NOTE When the print control board is replaced upgrade the firmware to the latest version See P 25 NOTE After the replacement of the print control board you need to rewrite new security data into the hard disk and the compact flash if you would like to continue to use the data that has been stored in these disks See P 172 1 Remove the rear
78. retraction clutch 1 CL4 2 Intermediate transport motor M3 i bai WIRING DIAGRAM Step Action Location Control signal cal component 1 Check the M3 connector for proper connec _ _ tion and correct as necessary 2 Check the CL4 connector for proper con _ SS nection and correct as necessary 3 Check MG for proper drive coupling and _ correct as necessary 4 Check CL4 for proper drive coupling and _ _ correct as necessary 5 Check the MFPB connector for proper con _ E nection and correct as necessary 6 PS9 sensor check MFPB PJ7MFPB 13 ON C 2 7 CL4 operation check MFPB PJ7MFPB 10 ON C 1 8 M3 operation check PJ27MFPB 3 to 7 C 5 9 Change M3 10 Change CL4 11 Change _ 14 3 11 0300 Polygon motor malfunction Relevant electrical parts PH unit MFP board MFPB WIRING DIAGRAM Step Action Location electri Control signal cal component Check the cable and connector for proper connection and correct as necessary 2 Change PH unit Change MFPB et 2 N S Q 5 189 magicolor 5550 5570 ES F 14 Malfunction code Field Service Ver 1 0 Nov 2006 14 3 12 0310 Laser malfunction Relevant electrical parts PH unit MFP board MFPB WIRING DIAGRAM Step Action Location electri Con
79. sRGB P 125 RGB E INTENT _ Reset Reset VIVID P 126 PRINTING RGB GRAY Reset Reset E P 126 DESTINA TION Reset Reset AUTO P 126 PROF RGB SOURCE Reset Reset sRGB P 126 RGB PS INTENT Reset Reset VIVID P 127 SETTING PRINTING RGBGRAY Reset Reset TE P 127 DESTINA TION Reset Reset AUTO KRIS QUALITY PROF MENU SIMULA TION Reset Reset NONE P127 PROF SIMULA SIMULA TION TION Reset Reset poris P 128 INTENT CMYK COMPOSITE GRAY Reset Reset BLACK P 128 TONE 2 CALIBRATION Reset Reset ON P 128 E CALIBRA CYAN Reset Reset 0 P 128 TION CMYK MAGENTA Reset Reset 0 129 DENSITY YELLow Reset Reset 0 P129 BLACK Reset Reset 0 P 129 lt COLOR SEPARATION Reset Reset OFF P 129 Destination items For details see the page referenced 148 Field Service Ver 1 0 Nov 2006 9 Menu List of reset items 3 N i Reset Item 5 Item RESTORE RESTORE RESTORE Initial Value page 15 NETWORK PRINTER ALL 5 MEMORY 8 DIRECT TYPE OF FILES Reset Reset PDF P 130 o PAPER SOURCE Reset Reset TRAY2 130 E LAYOUT Reset Reset 1 UP P131 PAPER MARGIN Reset Reset STANDARD P 131 BRIGHTNESS Reset Reset 0 P131 CONTRAST Reset Reset 0 P131 CAMERA ECONOMY PRINT Reset Reset OFF P132 DIRECT GLOSSY MO
80. that emits an invisible laser beam The laser diode and the scanning polygon mirror are incorporated in the print head unit The print head unit is NOT A FIELD SERVICEABLE ITEM Therefore the print head unit should not be opened under any circumstances Laser Aperture of the Print Head Unit A011P0C501DA 5 13 SAFETY AND IMPORTANT WARNING ITEMS U S A Canada CDRH Regulation This machine is certified as a Class 1 Laser product under Radiation Performance Stan dard according to the Food Drug and Cosmetic Act of 1990 Compliance is mandatory for Laser products marketed in the United States and is reported to the Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration of the U S Department of Health and Human Services DHHS This means that the device does not produce hazardous laser radiation The label shown on page S 16 indicates compliance with the CDRH regulations and must be attached to laser products marketed in the United States CAUTION Use of controls adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure semiconductor laser Maximum power of the laser diode 15 mw Wavelength 770 800 nm All Areas CAUTION Use of controls adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exp
81. the Menu Select key magicolor 5550 5570 A B Exiting e Press the Cancel key 9 10 2 PRINT MENU A EVENT LOG Function Prints the event log To check the jams troubles that occurred and history of replacing the consumables etc The items that can be checked are as follows Paper Jam Error The number of jams occurred and its history U Engine Fatal Error The history of troubles which caused service call se Fuser Unit The history of replacing the fusing unit Transfer Belt The history of replacing the transfer belt Second Trans The history of replacing the transfer roller Toner Cartridge The history of replacing the toner cartridge E Imaging Unit The history of replacing the print unit z Trouble Counter Troubles counted at each section 2 Setting 1 Select EVENT LOG and press the Menu Select key 9 procedure 2 Select PRINT and press the Menu Select key lt 64 Function Prints the halftone pattern with 25 level for CMYK respectively Use To check the unevenness of the density and the pitch Setting 1 Set the A4S or letterS media on the tray procedure 2 Select HALFTONE 64 and press the Menu Select key 3 Select desired color with the up key A down key V and press the Menu Select key 4 Select PRINT and press the Menu Select key 154 Field Service Ver 1 0 Nov 2006 9 Menu C HALFTONE 128
82. the control panel Message Priority Description LCD1 LCD2 LCD3 DUPLEX2 A media jam has occurred at the duplex transport section of the duplex option TRAY1 A media jam has occurred at tray 1 manual feed tray EARER EM TRAY2 A media jam has occurred at tray 2 TRAY3 A media jam has occurred at tray 3 TRAY4 A media jam has occurred at tray 4 5 I UNIT MISSING CHECK X The specified color print unit is not installed 6 TONER MISSING CHECK X The specified color toner cartridge is not installed 7 FUSER MISSING CHECK UNIT The fusing unit is not installed WASTE TONER REPLACE 8 FULL BOTTLE The waste toner bottle is full REPLACE Y REPLACE The specified color print unit has reached its life 9 UNIT END M This message will be displayed when performing the REPLACE printing while warning message I UNIT END is being C displayed REPLACE K REPLACE Y REPLACE 10 TONER EMPTY The specified color toner cartridge has run out REPLACE C REPLACE K ADD The media size set in the printer driver does not match 11 TRAYX SIZE ERR SSSS 2 that of the media loaded in the specified tray Load 5555 size media in the specified tray TRAYX TYPE ADD The media size set in the printer driver does not match 12 ERROR 2 that of the media loaded in the specified tray Load TTTT type media in the specified tray 13 ADJUST TRAY1 Tray 1 manual f
83. to E Function Specifies whether a TRAY 1 Paper Empty manual feed tray is displayed as a nor mal message when it is empty Use To specify whether to display a TRAY 1 Paper Empty message as a normal message ON Paper empty message is displayed on normal message when tray is empty OFF Paper empty message is not displayed on normal message when tray is empty Setting The default setting is OFF procedure OFF ON 2 TRAY2 Function Specifies whether a TRAY 2 Paper Empty is displayed as a normal message when it is empty Use To specify whether to display a TRAY 2 Paper Empty message as a normal message ON Paper empty message is displayed on normal message when tray is empty OFF Paper empty message is not displayed on normal message when tray is empty Setting The default setting is ON procedure OFF ON 3 TRAY3 E Function Specifies whether a TRAY 3 Paper Empty is displayed as a normal message when it z is empty Use To specify whether to display a TRAY 3 Paper Empty message as a normal 5 message z ON Paper empty message is displayed on normal message when tray is empty OFF Paper empty message is not displayed on normal message when tray is empty Setting The default setting is ON procedure OFF ON NOTE This menu is available only when an optional lower feeder unit is installed 152 Field Service Ver 1 0 Nov 2006 9 Menu 4 TRAY4 Fun
84. value Setting 1 Select IMG ADJ BLACK and press the Menu Select key Procedure 2 Select desired setting value with the up keyA down key and press the Menu Select key 9 10 4 SUPPLIES A REPLACE 1 TRANS BELT Function Resets the transfer belt counter Use To use when the transfer belt has been replaced Setting 1 Select MAINTENANCE MENU SUPPLIES REPLACE gt TRANS BELT procedure and select YES 2 Press the menu select key and reset the counter 2 TRANS ROLLER Function Resets the transfer roller counter Use To use when the transfer roller has been replaced Setting 1 Select MAINTENANCE MENU SUPPLIES REPLACE gt TRANS Roller procedure and select YES 2 Press the menu select key and reset the counter 3 FUSER UNIT Function Resets the fusing unit counter Use To use when the fusing unit has been replaced Setting 1 Select MAINTENANCE MENU SUPPLIES REPLACE FUSER UNIT procedure and select YES 2 Press the Menu select key and reset the counter 158 Field Service Ver 1 0 Nov 2006 10 Adjustment item list 10 Adjustment item list i Replacement part Service job 9 S 8 o 2d Hi S S S E E s 12 5 0 g elig 5 5 s 8 S o E 8 8 s x 2 B z 2 5
85. 011F2C012DA 6 3 4 Left cover 1 Open the front door 2 Remove the four screws 1 G 7 Le gt 3 Remove the left cover 1 NOTE Remove the left cover as shown in the illustration on the left taking care not to damage the three tabs 2 on the upper edge of the left cover A011F2C534DA 43 6 Other Field Service Ver 1 0 Nov 2006 6 3 5 Rear Cover 1 Remove the screw 1 Slide the rear cover 2 in the direc tion shown in the illustration on the left off the machine magicolor 5550 5570 N pl A011F2C535DA 6 3 6 Exit tray 1 Open the front door 2 Remove the operation board See P 47 3 Remove the upper front cover See P 42 4 Remove the left cover See P 43 5 Remove two covers 1 Maintenance A011F2C013DA 6 Remove two screws 1 A011F2C014DA 44 Field Service Ver 1 0 Nov 2006 6 Other 7 Remove the screw 1 and remove te exit tray 2 2 magicolor 5550 5570 A011F2C015DA 6 3 7 Rear right cover 1 Open the right door 2 Remove the rear cover See 44 3 Open the cover and remove the screw 1 G 7 2 i s gt 4 Unhook three tabs and remove the rear right cover 1 A011F2C017DA 45 magicolor 5550 5570 7 2 E 6 Other 6 3 8 Tra
86. 04 Field Service Ver 1 0 Nov 2006 16 Image quality problems 16 1 7 Foggy background A Typical faulty Images magicolor 5550 5570 403619403000 Troubleshooting procedure Step Section Check item Result Action Theb A Adjust the image with TRANS Adjustment e rinter is being operate in FER POWER 1 the climate such as dry highly YES Setting humid SERVICE MENU ALIGNMENT TRANSFER POWER Are there scratches or lines evi g dent on photo conductor surface YES Change the print unn 3 Is the outside dirty YES Clean Print unit Is the connector or contact termis Clean the contact terminal or 4 nal between each print unit and NO reconnect the connector PH unit connected properly Is the developing bias contact ter Clean the contact terminal or 5 SE NO dn minal in good contact check the terminal position 6 PH unit Is the window surface dirty YES Clean IDC sensor 7 board Re IDC Is the sensor dirty YES Clean sensor board Fr Has the problem been eliminated 8 through the checks of steps up to NO Change the PH unit 7 Change the IDC sensor board et 2 Q 2 Q 5 205 16 Image quality problems Field Service Ver 1 0 Nov 2006 16 1 8 Poor color reproduction A Typical faulty images magicolor 5550 5570 413816450300 Troubleshooting proc
87. 2 mm to 216 mm The default setting of LENGTH is 297 mm LENGTH 148 mm to 356 mm NOTE By changing the UNIT OF MEASURE setting INCHES MILLIMETERS the custom size units are changed 3 PAPER TYPE Function Sets the default media type Use To set the default media type Setting The default setting is PLAIN PAPER procedure PLAIN PAPER RECYCLED THICK 1 THICK 2 LABEL TRANSPARENCY ENVE LOPE POSTCARD LETTERHEAD GLOSSY 1 GLOSSY 2 140 Field Service Ver 1 0 Nov 2006 9 Menu B UNIT OF MEASURE i Function Sets the measurement units for custom size mode 5 Sets the measurement units for SYS DEFAULT MENU DEFAULT PAPER CUSTOM iB SIZE mode 5 Use To change media measurement units 8 Setting lt For North America gt procedure The default setting is INCHES For other destinations The default setting is MILLIMETERS INCHES MILLIMETERS 9 9 4 GRAY SCALE PAGE Function Sets the color mode color or monochrome applied to monochrome pages included in a color print job Use AUTO Automatically determines color or monochrome from the job s first page GRAYSCALE PRINT Automatically determines color or monochrome on a job s page basis COLOR PRINT Always makes color printing for a job where it selected color print Setting The default setting is AUTO procedure AUTO GRAYSCALE PRINT COLOR PRINT
88. 3 18 PH Unit 58 6 3 19 Driving unt 64 6 3 20 Print control board fan motor EMS 65 6 3 21 Backup Battery iirin riea aE aT 66 6 39 22 PWB EE 66 6 3 23 2 inns 67 6 3 24 Color PC drum motor M 68 6 3 25 Developing motor K MEI 68 6 3 26 Toner supply motor Y M M 68 6 3 27 Toner supply motor C K M7 69 6 3 28 Fusing motor M4 oerte rto nno erre ipai aE 69 6 3 29 Intermediate transport motor M23 69 6 3 30 Registration roller clutch CL2 eene 70 6 3 31 Pressure retraction clutch 2 CL 71 6 3 32 Pressure retraction clutch 1 CLAN 73 6 3 33 Media feed clutch 1 u unas 74 Field Service Ver 1 0 Nov 2006 6 3 34 Media feed clutch 2 CL3 eese 77 6 3 35 Temperature humidity sensor 81 6 3 36 IDC sensor board Re IDC sensor board Fr IDCSB R IDCSB L 81 6 4 Cleaning procedure a 83 6 4 1 1 Teed roller iir EAA CHASE ERAT LET RETE 83 6 4 2 Tray 2 feed Re ET 83 6 4 3 Laser irradiation section 84 Adjustment Setting 7 How to use the adjustment section 85 8 Description of the control panel 86 8 4 Control panel display
89. 5570 Ka sel magicolor 5550 5570 T Ka Se lt 9 9 5 3 Field Service Ver 1 0 Nov 2006 HALFTONE A IMAGE PRINTING Function Sets the halftone characteristic of image to be printed To set the halftone characteristic that is used for the printed image picture LINE ART HALFTONE characteristic that emphasizes the resolution of the print image Use DETAIL HALFTONE characteristic that emphasizes the balance between the resolution and the tone reproducibility of the print image SMOOTH HALFTONE characteristic that emphasizes the tone reproducibility of the print image Setting The default setting is DETAIL procedure LINE ART DETAIL SMOOTH B TEXT PRINTING Function Sets the halftone characteristic of the text to be printed To set the halftone characteristic that is used for printing text letter LINE ART HALFTONE characteristic that emphasizes the resolution of the print image Use DETAIL HALFTONE characteristic that emphasizes the balance between the resolution and the tone reproducibility of the print image SMOOTH HALFTONE characteristic that emphasizes the tone reproducibility of the print image Setting The default setting is LINE ART procedure LINE ART DETAIL SMOOTH C GRAPHICS PRINTING Function Sets the halftone characteris
90. 6 5 1 3 Checking the version after the firmware update 1 Display SERVICE MENU 2 Display FIRMWARE VERSION FIRMWARE VERSION gt CONTROLLER FW magicolor 5550 5570 gt ENGINE F W gt BOOT F W A011F2E545DA 3 Select the firmware that has been updated and check the current version For details See P 162 of Adjustment Setting E 7 2 38 Field Service Ver 1 0 Nov 2006 6 Other 6 Other 6 1 Disassembly adjustment prohibited items A Screws to which blue paint or green paint is applied Blue paint or green paint is applied to some screws to prevent them from coming loose Asa general rule screws to which blue paint or green paint is applied should not be removed or loosened magicolor 5550 5570 B Red painted screws Do not remove or loosen any of the red painted screws in the field It should also be noted that when two or more screws are used for a single part only one repre sentative screw may be marked with the red paint C Variable resistors on board NOTE Do not turn the variable resistors on boards for which no adjusting instructions are given in Adjustment Setting D Removal of PWBs N CAUTION When removing a circuit board or other electrical component refer to Handling of PWBs and follow the corresponding removal procedures The removal procedures given in the following omit the removal of connectors a
91. 6 MB hard disk space Macintosh Approximately 30 to 42 MB Memory 128 MB or more 10Base T 100Base TX 1000Base T Ethernet Windows USB 2 0 High Speed compliant Interface Parallel IEEE 1284 10Base T 100Base TX 1000Base T Ethernet Macintosh 25 magicolor 5550 5570 bd 7 2 E gt 5 Firmware upgrade Field Service Ver 1 0 Nov 2006 B Connection for Windows 1 Starting the firmware updater NOTE Before starting the firmware updater turn on the printer and make sure that it is correctly connected 1 Download the firmware updater 2 Double click 5550 or 5570 Gxxxxxxxx exe 3 The printer name and firmware version are displayed Click the Next Z The Updater This tool is for updating the firmware Printer name KONICA MINOLTA magicolor a Firmware version ot gor A011F2E555DA 4 The license agreement is displayed Select I agree and then click the Next The Updater Licence In consideration of payment of the license fee which is a part ofthe purchase price KONICA MINOLTA grants to you a non exclusive right to use the software subject to the following conditions KONICA MINOLTA grants to you a non exclusive right to use the software without the right to distribute rent sub license or lease the software or documentation You may not alter modify or adapt the software or documentation including bu
92. 7 Toner level sensor board TLSB 1 Open the Front Door 2 Remove the toner cartridge C M Y K See P 13 3 Remove the print unit C M Y K See P 15 NOTE After the print unit has been removed from the main body be sure to place it in the plastic bag black or wrap it in a light shielding cloth and store it in a dark place Do not leave the Print unit exposed to light for a extended period of time as it may become damaged magicolor 5550 5570 4 Remove the waste toner bottle See P 19 5 Remove the upper front cover See P 42 6 Remove the right front cover See P 43 7 Remove the operation board See P 47 8 Remove the exit tray See P 44 9 Remove the MFP board protective shield See the steps 1 to 4 on P 50 Mechanical Control Board E 7 2 E gt 10 Disconnect the connector PJ13A 1 from the MFP board A011F2C040DA 11 Remove seven screws 1 and remove the toner level sensor board assy 2 A011F2C041DA 56 Field Service Ver 1 0 Nov 2006 A011F2C042DA A011F2C043DA 6 Other 12 Remove three screws 1 13 Disconnect two connectors 1 and remove the toner level sensor board 2 57 magicolor 5550 5570 bd 7 Le gt 6 Other Field Service Ver 1 0 Nov 2006 e 6 3 18 PH Unit A Removal procedure n 1 Open the front door E 2 Remove the toner
93. 9 8 ENERGY SAVER Function Sets whether the printer should go into energy saver mode when not printing or pro cessing a print job and when the control panel is not being used To set the amount of time before energy saver mode is activated use the ENERGY SAVER TIME menu Energy saver mode is automatically cancelled when any of the following operations is performed The machine is restarted A print job is received Any of the keys on the control panel is pressed Use To specify whether energy saver mode is to be used Setting The default setting is ON procedure ON OFF 9 9 9 ENERGY SAVER TIME Function Sets the amount of time before the machine enters energy saver mode after the last print is received or the last key operated Use To change the amount of time before the machine enters energy saver mode Setting The default setting is 30 minutes procedure 5 minutes 15 minutes 30 minutes 1 hour 3 hours NOTE This menu is available only when ENERGY SAVER is not set to OFF 9 9 10 MENU TIMEOUT Function Sets the amount of time before the control panel returns to the status screen from menu mode and the help display Use To set the amount of the time before the control panel returns to the status screen from the menu and the help display Setting The default setting is 2 minutes procedure OFF 1 minute 2 minutes 142 Field Service Ver 1 0 Nov 2006 9 Menu 9 9 11 LCD CONTRAST
94. 9 9 5 STARTUP OPTIONS 2 EES A DO STARTUP PAGE E Function Sets whether a startup page is printed at startup of the printer To specify whether a startup page is printed 9 Use ON Start up page is printed at startup the printer OFF Start up page is not printed at startup of the printer Setting The default setting is OFF procedure ON OFF 9 9 6 AUTO CONTINUE Function e At the time of the following operator call continues auto printing by ignoring the media type or size PAPER EMPTY except MANUAL FEED xxxx SIZE ERROR xxxx TYPE ERROR Use To specify whether printing should continue when the specified media size and type are not available ON Auto continuous printing is ON OFF Auto continuous printing is OFF Setting The default setting is OFF procedure ON OFF 141 magicolor 5550 5570 T Ka lt 9 Field Service Ver 1 0 Nov 2006 9 9 7 HOLD JOB TIMEOUT Function Sets the amount of time before a job saved temporarily in the printer is automatically deleted Use To change the amount of time a job is held before being deleted Setting The default setting is DISABLE No auto delete procedure DISABLE 1 hour 4 hours 1 day 1 week NOTE This menu is available only when an optional hard disk kit is installed 9
95. ALL C002 RAM ERROR A011F4E505DA 14 1 1 Trouble code list For the details of the malfunction codes of the options see the service manual for the corresponding option LCD1 LCD2 LCD3 service error Item Detection timing call ID description The color PC drum motor does not rotate evenly even after the lapse of a given period of time Color PC drum motor while it is being started 0010 P MOTOR 1 malfunction The motor lock signal remains HIGH for a given period of consecutive time while the color PC drum motor is being rotated The intermediate transport motor does not rotate evenly even after the lapse of a given period of Intermediate transport time while it is being started motor malfunction The motor lock signal remains HIGH for a given period of consecutive time while the intermediate transport motor is being rotated 0017 P MOTOR 2 The developing motor K does not rotate evenly even after the lapse of a given period of time Developing motor K while it is being started malfunction The motor lock signal remains HIGH for a given period of consecutive time while the developing motor K is being rotated 0018 D MOTOR 2 The developing motor Y M C does not rotate evenly even after the lapse of a given period of Developing motor time while it is being started Y M C malfunction The motor lock signal remains HIGH for a given period of consecutive time while
96. ATISTICS PAGE P 109 FONT LIST POSTSCRIPT P113 PCL MENU MAP P113 DIRECTORY LIST 1 P113 PAPER MENU PAPER DEFAULT TRAY P114 SOURCE TRAY 1 P114 TRAY 2 P116 TRAY 3 P116 TRAY 4 TRAY CHAINING P117 TRAY MAPPING P117 DUPLEX 2 P117 COPIES P118 COLLATE 4 P118 FINISHING 5 P118 2 JOB SEPARATION 5 P119 IMAGE ROTATION 3 P119 QUALITY COLOR MODE P119 BRIGHTNESS P119 HALFTONE IMAGE PRINTING P 120 TEXT PRINTING P 120 GRAPHICS PRINTING P 120 EDGE IMAGE PRINTING P 120 TEXT PRINTING 121 GRAPHICS PRINTING P121 EDGE STRENGTH P121 ECONOMY PRINT P121 GLOSSY MODE P122 PCL SETTING CONTRAST P122 IMAGE RGB SOURCE P122 PRINTING RGB INTENT P122 RGB GRAY P123 104 Field Service Ver 1 0 Nov 2006 9 Menu MENU Ref page QUALITY MENU PCL SETTING TEXT RGB SOURCE 123 PRINTING RGB INTENT P 123 RGB GRAY P 123 GRAPHICS RGB SOURCE P 124 PRINTING RGB INTENT P 124 RGB GRAY P 124 PS SETTING IMAGE RGB SOURCE P 124 PRINTING RGB INTENT 125 RGB GRAY P 125 DESTINATION PROF P 125 TEXT RGB SOURCE P125 PRINTING RGB INTENT P126 RGB GRAY P126 DESTINATION PROF P126 GRAPHICS RGB SOURCE P126 PRINTING RGB INTENT P127 RGB GRAY P127 DESTINATION PROF P127 SIMULATION SIMULATION PROF P 127 SIMULATION INTENT P 128 CMYK GRAY P 128 CALIBRATION
97. AYSCALE PAGE P141 STARTUP DO STARTUP PAGE P141 OPTIONS AUTO CONTINUE P141 HOLD JOB TIMEOUT 1 P 142 ENERGY SAVER P 142 ENERGY SAVER TIME 10 P 142 MENU TIMEOUT P 142 LCD CONTRAST P 143 SECURITY CHANGE PASSWORD P 143 LOCK PANEL P 143 CLOCK DATE xx xx xx P 144 TIME P144 TIME ZONE P144 HDD FORMAT 1 P145 106 Field Service Ver 1 0 Nov 2006 9 Menu MENU Ref page SYS DEFAULT CARD FORMAT 11 145 MENU RESTORE RESTORE NETWORK P 146 iB DEFAULTS RESTORE PRINTER 5 RESTORE ALLENERGY 2 ENABLE PAPER EMPTY P152 WARNING TONER LOW P153 I UNIT LOW P153 MAINTENANCE PRINTMENU EVENT LOG P154 MENU HALFTONE 64 P154 HALFTONE 128 P155 HALFTONE 256 P155 GRADATION P155 ALIGNMENT TOP ADJUSTMENT P155 LEFT ADJUSTMENT P156 LEFT ADJ DUPLEX P156 TRANSFER SIMPLEX PASS P156 POWER DUPLEX PASS P157 MANUAL DUPLEX P157 IMG ADJ THICK P157 IMG ADJ BLACK P158 SUPPLIES REPLACE TRANS BELT P158 TRANS ROLLER P158 FUSER UNIT P158 1 It will be displayed only when an optional hard disk kit is installed 2 It will be displayed only when an optional duplex option is installed 3 It will not be displayed when an optional staple finisher is installed 4 It will be displayed only when an optional hard disk kit or compact flash 1 GB or more is installed 5 It will be displayed only when an optional staple finisher is installed 6 It
98. Adjustment To increase the maximum amount of toner sticking increase the setting value Instructions To decrease the maximum amount of toner sticking decrease the setting value Setting 1 Select MAXIMUM DENSITY and press the Menu Select key Procedure 2 Select desired color with the up keyA down key V and press the Menu Select key 3 Select desired setting value with the up key A down key V and press the Menu Select key NOTE When the setting has been changed be sure to run a CALIBRATION AIDC process See P 128 1 FUSER CONTROL Function Sets the heater lamp lighting control so that it implements the flicker standards Use To use when flickering from fluorescent light occurs 0 Not set flicker control 1 Control flickering 2 Not control flickering 3 Undefined When 3 is selected it becomes 0 Not set flicker control Setting The default setting is 0 procedure 0to3 166 Field Service Ver 1 0 Nov 2006 11 SERVICE MENU 11 3 4 DIAGNOSIS MENU A PRINT MENU 1 MAINTENANCE INFO Functions To produce an output of a list of setting values adjustment values total counter val ues and others magicolor 5550 5570 Use To check the maintenance information The items which can be checked are as follows Device Caution Information Process caution information Count total Counter value for each color Coverage total Coverage rate for each color Replace count total
99. Adjustment range 2 0 mm 5 Tighten the four screws that have been loosened and mount the tray 1 D Ko Em e lt 4537F3C502DA 14 Field Service Ver 1 0 Nov 2006 Troubleshooting 6 Jam display 6 1 Misfeed display 6 Jam display When a media misfeed occurs a message is displayed on the control panel 4537F4E503DA So oe Misfeed location ee Ref page PAPER TRAY 3 Tray 3 media feed section Tray 3 P 18 JAM Vertical transport section Tray 3 right door P 19 PAPER TRAY 4 Tray 4 media feed section Tray 4 P 18 JAM Vertical transport section Tray 4 right door P19 6 2 Misfeed display resetting procedure Open the relevant door clear the sheet of misfed media and close the door 15 Lower Feeder Unit D E Hd 2 Q 5 6 Jam display Field Service Ver 1 0 Nov 2006 63 Sensor layout Fora system equipped with a lower feeder unit and a duplex option Lower Feeder Unit A011F4C502DA 1 Exit sensor PS8 4 Registration sensor PS4 Media feed sensor 2 Media loop sensor PS6 5 Lower feeder unit PS2 3 Sensor on AD control board ADCB D ES Q 16 Field Service Ver 1 0 Nov 2006 64 Solution 6 4 1 Initial check items 6 Jam display Whe
100. CAUTION When removing a circuit board or other electrical component refer to Handling of PWBs and follow the corresponding removal procedures The removal procedures given in the following omit the removal of connectors and screws securing the circuit board support or circuit board Where it is absolutely necessary to touch the ICs and other electrical components on the board be sure to ground your body 2 Other Field Service Ver 1 0 Nov 2006 2 2 Disassembly assembly list other parts 5 2 2 1 Disassembly assembly parts list No Section Part name Ref page a 1 Duplex option 5 2 Darts Right cover 3 Board and etc AD control board ADCB 6 4 Transport motor 1 RY Others 5 Reverse motor M2 P7 2 2 2 Cleaning parts list No Section Part name Ref page 1 Tranport section Transport roller Es E 7 2 Field Service Ver 1 0 Nov 2006 2 Other 23 Disassembly assembly procedure 2 3 1 Duplex option 1 Open the right door 2 Remove the support wire 1 from the machine 3 Close the right door Duplex Option 3 NS S LE d 4538F2C501DA 4 Open the duplex option door 5 Turn the two locking knobs 1 to unlock the duplex option G 7 2 4538F2C502DA 6 Remove the duple
101. DE Reset Reset OFF P132 IMAGE RGB SOURCE Reset Reset sRGB P132 QUALITY PHOTO RGB INTENT Reset Reset GRAPHIC 132 COMPOS RGB GRAY Reset Reset ITE BLACK 7133 HALFTONE Reset Reset DETAIL P 133 List of reset items 4 Reset Item Ge Ref Item RESTORE RESTORE RESTORE Initial Value page NETWORK PRINTER ALL JOB TIMEOUT Reset Reset 15 seconds P 134 ENABLE Reset Reset YES P 134 IP 000 000 ADDRESS Reset Reset 000 000 P 134 SUBNET 255 255 2 MASK Reset Reset 000 000 R135 TCP IP 000 000 DEFAULT 000 Reset Reset P 135 oe ETHERNET GATEWAY 000 000 MENU SE Reset Reset ON P 135 TELNET Reset Reset ENABLE P 135 NETWARE Reset Reset YES P 136 APPLE TALK Reset Reset YES P 136 SPEED DUPLEX Reset Reset AUTO P 136 MEMORY DIRECT Reset Reset ENABLE P 136 CAMERA DIRECT Reset Reset ENABLE P 137 Destination items For details see the page referenced 149 9 Field Service Ver 1 0 Nov 2006 List of reset items 5 N i o Reset Item i Ref Re Item RESTORE RESTORE RESTORE Initial Value page 3 NETWORK PRINTER ALL 8 LANGUAGE Reset Reset ENGLISH P 137 DEF EMULATION Reset Reset AUTO PAST WAIT TIM EOUT Reset Reset 0 P 137 POST PSERROR SCRIPT PAGE Reset Reset OFF P 138 PS PRO TOCOL Reset
102. DUPLEX and press the Menu Select key 3 Select desired media type with the up key A down key V and press the Menu Select key 4 Select desired setting value with the up key A down key V and press the Menu Select key E IMG ADJ THICK Functions To fine adjust density of printed images of each color for thick paper and OHP trans parencies Use To change the density of the printed image for each color with thick paper and OHP transparencies Adjustment The default setting is 0 Range 5 to 5 Adjustment Light color increase the setting value Instructions Dark color decrease the setting value Setting 1 Select IMG ADJ THICK and press the Menu Select key Procedure 2 Select desired color with the up key A down key V and press the Menu Select key 3 Select desired setting value with the up key A down key V and press the Menu Select key 157 magicolor 5550 5570 7 Ka sel magicolor 5550 5570 T Ka oO lt 9 Field Service Ver 1 0 Nov 2006 F IMG ADJ BLACK Functions To fine adjust the density of the printed image for a black printing Use To vary the density of the printed image of a black printing Adjustment The default setting is 0 Range 2 to 2 Adjustment If the black is light increase the setting value Instructions If the black is dark decrease the setting
103. E 7 2 E Other A011F2C054DA A011F2C055DA 1 A011F2C056DA 62 Field Service Ver 1 0 Nov 2006 7 Install the drawing up transportation assy into the main body 1 Turn the middle drive gear 3 so that the rear gear 1 keeps its own rectangular slot vertically long 2 Turn the connecting part 1 so that it becomes vertically long 3 Insert the drawing up transporta tion assy shaft 1 into the rear mounting hole 2 4 Insert the connecting part 3 of the drawing up transportation assy into the rear gear slot 4 Field Service Ver 1 0 Nov 2006 6 Other 8 While pushing the positioning protru sion 1 of the drawing up transporta tion assy against the housing fix the assy with one screw 2 Check that the two drive gears 3 of the drawing up transportation assy are engaged Use a 0 1 mm piece of a thickness gauge to check the gap between the positioning protrusion 1 and the main body frame Make sure that the piece of the thickness gauge cannot pass through the gap A transparency can replace the thick ness gauge AO11F2C057DA Check that the shield sheet which confirmed in step 4 is well grounded onto PH unit base plate at malt of drawing up transportation assy magicolor 5550 5570 G 7 2 9 To reinstall reverse the order of removal
104. END Service life of the print unit X has been reached END status 5 x Executing the printing with one of YMCK being at the END will make the operator call 6 I UNIT LIFE Service life of the print unit has been reached x Printing can be continued but print quality is out of guarantee 7 te EMPTY The specified color toner cartridge is empty TRANS BELT 8 END OF LIFE Transfer belt unit service life has been reached TRANS ROLLER SEA 9 END OF LIFE Transfer roller service life has been reached FUSER UNIT GE 10 END OF LIFE Fusing unit service life has been reached 11 STAPLER EMPTY 1 The staple finisher has run out of staples Otherwise the staples are almost empty WASTE TONER 12 NEAR FULL The waste toner bottle needs replacement soon I UNIT LOW The specified color print unit will run out soon 13 X This message appears when SYS DEFAULT MENU ENABLE WARN ING I UNIT LOW is set to ON TONER LOW The specified color toner cartridge will run out soon 14 X This message appears when SYS DEFAULT MENU ENABLE WARN ING TONER LOW is set to ON 15 PAPER EMPTY No media in the specified Tray TRAY X The specified tray is not installed but it is set in the printer driver 16 INCORRECT The specified color print unit is not the correct type I UNIT X A print cycle can be initiated but is run at 1 3 the normal print speed 17 INCORRECT The specified color toner cartridge is not the correct type TONER X A p
105. FSCB replacement 3 3 4 Finisher transport section misfeed A Detection timing Type Description The entrance sensor PS1 is unblocked when the main switch is set to ON a door or cover is opened and closed or a misfeed or malfunction is Detection of media left in reset finisher transport section The storage section sensor PS7 is blocked when the main switch is set to ON a door or cover is opened and closed or a misfeed or malfunction is reset fe ES c Action Relevant electrical parts Entrance sensor PS1 FS control board FSCB Storage section sensor PS7 WIRING DIAGRAM Step Action Location Control signal Electrical component 1 Check the initial check items 2 51 I O sensor check FSCB CN10FSCB 3 ON B 4 3 PS7 I O sensor check FSCB CN9FSCB 3 ON B 4 4 FSCB replacement 24 Field Service Ver 1 0 Nov 2006 3 Jam display 3 3 5 Sub tray section misfeed A Detection timing Type Description The transport section sensor PS2 is not unblocked even after the set period of time has elapsed after the entrance sensor PS1 has been Sub tray section misfeed unblocked by the media detection The transport section sensor PS2 is not blocked even after the set period of time has elapsed after the entrance sensor PS1 has been blocked by the media Sta
106. Face down Output from the back end Consumables Staples B Functions Modes Sub tray Sort group Main tray Sort group Sort offset group offset Sort stable C Media type 1 Non sort sort group Max Capacity Sub tray Main tray Thick paper 1 Thick paper 2 3 5 x 5 75 inch 91 to 150 g m2 24 25 to 40 Ib 151 to 210 g m 40 25 to 55 75 Ib Type Size Weight 8 1 x 118 45 Media length or less longer than 300 mm Plain paper 60 to 90 g m Sub 100 sheets Sub 50 sheets Recycled paper 16 to 24 Ib Main 500 sheets Main 250 sheets Postcard Envelope 65 A5S B5S 45 S 5 1 3 x 8 1 5 8 1 3 x 115 Film 8 1 x 14 Glossy paper Label Max 216 mm x 356 mm Sub 20 sheets Sub 20 sheets 8 5 x 14 inch Main 20 sheets Main 20 sheets Letterhead Min 92 mm x 148 mm S 2 Sort offset group offset Max Capacity 8 5 x 14 inch Min 182 mm x 257 mm 7 25 x 10 inch Main tray Type Size Weight 8 1 x 115 45 Media length or less longer than 300 mm 55 45 8 1 x 115 8 1 14 Plain paper Max 216 mm x 356 mm 60 to 90 g m 500 sheets or 50 250 sheets or 25 Recycled paper 16 to 24 Ib sets sets i o ir ED a ba S Ka 1 Product specifications Field Service Ver 1 0 Nov 2006 3 Sort stable lt Normal mode gt
107. Field Service Ver 1 0 Nov 2006 9 Menu 9 4 6 JOB SEPARATION Function Selects whether or not to use a shift function for each job that prints to the staple fin Use isher Setting The default setting is OFF procedure ON OFF NOTE This menu is available only when a staple finisher option is installed This setting is disabled when SUB TRAY or STAPLING is selected for FIN ISHING This function is available only for the following media types and media sizes Media type Plain Recycled Letterhead paper Paper size 182 to 216 mm in width and 257 to 356 mm in length 9 4 7 IMAGE ROTATION Function Prints 180 degrees rotated images Use To exit the leading edge of a printed image first during printing when an optional sta ple finisher is not installed Setting The default setting is OFF procedure ON OFF NOTE This menu is available only when an optional staple finisher is not installed 9 5 QUALITY MENU 9 5 1 COLOR MODE Function Sets the color mode for printing Use To specify whether jobs should be printed in color or grayscale Setting The default setting is COLOR procedure COLOR GRAYSCALE 9 5 2 BRIGHTNESS Function Sets the brightness of the printed image Use To adjust the brightness of the printed image Setting The default setting is 0 procedure 15 6 10 6 5 0 9o 5 10 15 119 magicolor 5550
108. Firmware update error a 195 14 8 40 C071 Hardware configuration error esee 196 14 3 41 FFFF Interface Communication error 196 15 Power supply troubles A 197 15 1 Machine is not energized at all DCPU operation check 197 15 2 Control panel indicators do not light a 197 15 3 Fusing heaters do not operate a 198 5 16 Image quality Drobleme nnne nnne 199 5 16 1 Solution 16 1 1 White lines in FD white bands FD colored lines in FD and colored bands in ED 199 16 1 2 White lines in CD white bands in CD colored lines in CD and colored bands in CD a 200 a 16 1 3 Uneven density in ED 201 16 1 4 Uneven density in 202 16 1 5 LOW image density n ener ni 203 16 1 6 Gradation reproduction failure u 204 16 1 7 Foggy DACKGrOUNG DEEN 205 16 1 8 Poor color reproduction 206 16 1 9 Void areas white spots 207 16 1 10 Colored Ke 208 2 16 1 11 Blurred image 209 16 1 12 Blank copy black 210 16 1 13 Incorrect color image registration 211 16 1 14 Poor fusing performance offset 212 16 1 15 Brush effect blurred Image 213 5 16 1 16 Back marking
109. G Do not place the product near flammable materials or vola tile materials that may catch fire Q A risk of fire exists E Do not place the product in a place exposed to water such as rain Q X lt A risk of fire and electric shock exists When not Using the Product for a long time WARNING When the product is not used over an extended period of time holidays etc switch it off and unplug the power gt cord Dust collected around the power plug and outlet may cause fire S 6 SAFETY AND IMPORTANT WARNING ITEMS Ventilation CAUTION The product generates ozone gas during operation but it will not be harmful to the human body If a bad smell of ozone is present in the following cases ventilate the room a When the product is used in a poorly ventilated room b When taking a lot of copies c When using multiple products at the same time Stability CAUTION Be sure to lock the caster stoppers In the case of an earthquake and so on the product may slide leading to a injury Inspection before Servicing N CAUTION Before conducting an inspection read all relevant docu mentation service manual technical notices etc and proceed with the inspection following the prescribed pro A cedure in safety clothes using only the prescribed tools B Do not make any adjustment not described in the docu A
110. GAL EXECUTIVE A4 A5 A6 B5 JIS Be JIS GOVT LETTER STATE MENT FOLIO SP FOLIO UK QUARTO FOOLSCAP GOVT LEGAL 16K PHOTO 4 x 6 PHOTO 10 x 15 KAI 16 KAI 32 ENV C5 ENV C6 ENV DL ENV MONARCH ENV CHOU 3 ENV CHOU 4 B5 ISO ENV 10 ENV YOU 4 JPOST JPOST D CUSTOM T Ka Se lt NOTE ANY specifies any media size CUSTOM is used to set a custom media size Depending on the setting selected for SYS DEFAULT MENU PAPER UNIT OF MEASURE PHOTO 4 x 6 may change to PHOTO 10 x 15 114 Field Service Ver 1 0 Nov 2006 9 Menu 2 CUSTOM SIZE Function Sets the custom size of media in tray 1 Use To specify the custom size media loaded in tray 1 Setting 1 Select CUSTOM SIZE and press the Menu Select key procedure 2 Select WIDTH or LENGTH and press Menu Select key 3 Set desired number with the up key A down keyV and press the Menu Select key For North America The default setting of WIDTH is 8 50 inches WIDTH 3 63 inches to 8 50 inches The default setting of LENGTH is 11 00 inches LENGTH 5 83 inches to 14 00 inches For other destinations The default setting of WIDTH is 210 mm WIDTH 92 mm to 216 mm The default setting of LENGTH is 297 mm LENGTH 148 mm to 356 mm NOTE By changing the UNIT OF MEASURE setting INCHES MILLIMETERS the custom size units are changed 3 PAPER TYPE Function Sets th
111. IGURATION PG P 169 HALFTONE 64 P 169 HALFTONE 128 P170 HALFTONE 256 P 170 GRADATION P 170 SUPLLIES REPLACE TRANS BELT P 170 TRANS ROLLER P170 FUSER UNIT P 171 RESTORE PASSWORD Rr SOFT SWITCH SOFT SWITCH 1 P 171 SOFT SWITCH 2 SOFT SWITCH 3 SOFT SWITCH 4 161 magicolor 5550 5570 E Ka sel 11 SERVICE MENU Field Service Ver 1 0 Nov 2006 e 11 3 SERVICE MENU Kei 11 3 1 SERIAL NUMBER ZS to 5 Function Displays the serial number of the printer o Use To confirm the printer s serial number Setting 1 Select SERVICE MENU and press the Menu Select key procedure 2 Select SERIAL NUMBER and press the Menu Select key 3 The serial number of the printer is displayed 11 3 2 FIRMWARE VERSION Function Displays the version number of the printer firmware To use when the firmware is updated To confirm the version number of the printer firmware CONTROLLER F W Firmware of controller Use ENGINE FW Firmware of engine FINISHER F W Firmware of finisher only when the optional staple finisher is mounted BOOT F W Boot firmware Setting 1 Select FIRMWARE VERSION and press the Menu Select key procedure 2 Select desired firmware and press the Menu Select key 3 Version number of firmware is displayed 11 3 3 ALIGNMENT A TOP ADJUSTMENT Function Adjusts the top margin of media fo
112. KMBT strongly recommends that all servicing be performed only by KMBT trained service technicians Changes may have been made to this product to improve its performance after this Service Manual was printed Accordingly KMBT does not warrant either explicitly or implicitly that the information contained in this service manual is complete and accurate The user of this service manual must assume all risks of personal injury and or damage to the product while servicing the product for which this service manual is intended Therefore this service manual must be carefully read before doing service work both in the course of technical training and even after that for performing maintenance and control of the product properly Keep this service manual also for future service DESCRIPTION ITEMS FOR DANGER WARNING AND CAUTION In this service manual each of three expressions AN DANGER A WARNING and A CAUTION is defined as follows together with a symbol mark to be used in a limited meaning When servicing the product the relevant works disassembling reassembling adjustment repair maintenance etc need to be conducted with utmost care A DANGER Action having a high possibility of suffering death or serious injur A WARNING Action having a possibility of suffering death or serious injury A CAUTION Action having a possibility of suffering a slight wound medium trouble and property damage Sym
113. M5570 for service password NOTE The service password needs to correspond to the product name 5 Press the Menu Select key B Procedure 2 1 Turn the power switch ON while pressing the up keyA and the menu select key at the power switch OFF NOTE Continue to press the up keyA and the menu select key until INITIALIZING mes sage appears on the control panel 2 When initializing is complete the service menu appears NOTE Password authentication is not required before starting to operate the service menu however once the service menu is closed you need to enter the password to display the service menu again Ka Se n lt Exiting Press the Cancel key 160 Field Service Ver 1 0 Nov 2006 11 2 Service menu function tree 11 SERVICE MENU SERVICE MENU Ref Page SERIAL NUMBER P162 FIRMWARE CONTROLLER F W P 162 VERSION ENGINE F W FINISHER F W only when the optional staple finisher is mounted BOOT F W ALIGNMENT TOP ADJUSTMENT P162 LEFT ADJUSTMENT P 163 LEFT ADJ DUPLEX P 163 TRANSFER SIMPLEX PASS P 164 POWER DUPLEX PASS P164 MANUAL DUPLEX P 165 IMG ADJ THICK P 165 IMG ADJ BLACK P 165 IMAGE ADJ PARAM P 166 MAXIMUM DENSITY P 166 FUSER CONTROL P 166 DIAGNOSIS MENU PRINT MENU MAINTENANCE INFO P167 EVENT LOG P 169 CONF
114. N8FSCB 3 ON B 3 5 PS10 I O check FSCB CN8FSCB 6 ON B 3 6 PS12 I O check FSCB CN5FSCB 4 ON G 2 to3 7 PS13 I O check FSCB CN5FSCB 1 ON G 2 8 FSCB replacement 30 Field Service Ver 1 0 Nov 2006 4 Error codes 4 2 7 OBE1 Fan motor malfunction p Relevant electrical parts 2 Fan motor FM1 FS control board FSCB S WIRING DIAGRAM n Step Action Location Control Signal Electrical component Check the FM1 connector for proper con nection and correct as necessary Check FM1 for proper drive coupling and correct as necessary 8 FM1 operation check FSCB CN13FSCB 2 LOCK G 6 4 FSCB replacement 4 2 8 133B Communication malfunction Relevant electrical parts FS control board FSCB MFP board MFPB WIRING DIAGRAM Step Action Location Control Signal Electrical component 1 Check the FSCB connector for proper _ connection and correct as necessary 2 Check the connector for proper connection and correct as necessary 2 3 FSCB replacement E 4 MFPB replacement 4 2 9 3FFB Flash ROM malfunction Relevant electrical parts FS control board FSCB WIRING DIAGRAM Step Action Location Control Signal Electrical component Disconnect and then connect the power cord Turn OFF the main switch wait for 10 sec or more and turn ON the main switch
115. OF53 Toner level sensor JM malfunction sene 191 14 3 21 0 54 Toner level sensor C malfunction eene 191 14 3 22 OF55 Toner level sensor K malfunction eene 191 14 3 23 133 Finisher communication malfunction 191 14 3 24 13C0 MFP board malfunction aa 14 3 25 13E2 Flash ROM write error u 14 8 26 13E3 Flash ROM device faut 14 8 27 Finisher flash ROM error 14 3 28 C002 RAM error at startup standard 14 8 29 RAM error at startup expanded memory Field Service Ver 1 0 Nov 2006 14 3 30 C013 MAC address error at startup u 193 e wo 14 3 31 C015 BOOT ROM error at startup u 193 3 14 3 32 C025 Controller ROM error Configuration information error 193 9 14 3 33 026 Controller ROM error Access error 193 14 3 34 C027 Controller ROM error Data error 193 8 14 3 35 C050 HDD et ecd c ee vd 193 14 83 36 C051 HDD full error icr ricca eatin 194 14 8 37 C052 Compact flash access error 194 14 3 38 C053 Compact flash full error a 195 14 8 39 C060
116. OGRAPHIC Color conversion characteristic suited to the image empha sizing on color image RELATIVE COLOR Reproduce the color that minimize the color difference between original and print by adjusting the basic color white ABSOLUTE COLOR Reproduce the color that maintains the absolute color within the device reproduced color Setting The default setting is VIVID procedure VIVID PHOTOGRAPHIC RELATIVE COLOR ABSOLUTE COLOR 3 RGB GRAY Function Sets the RGB gray reproduction of the graphics to be printed To set the gray print method that is used for printing graphics figures COMPOSITE BLACK Print gray with the toner of 4 colors CMYK Use BLACK AND GRAY Print black R G B 0 only with K toner and print gray with toner of 4 colors CMYK BLACK ONLY Print gray only with K toner Setting The default setting is BLACK AND GRAY procedure COMPOSITE BLACK BLACK AND GRAY BLACK ONLY 4 DESTINATION PROF Function Sets the output profile To set the custom profile used for output AUTO Select automatically appropriate output profile that has been pre Use set at the printer with other print conditions Custom Profile Custom profile that has been downloaded to the printer by user Setting The default setting is AUTO procedure AUTO Custom Profile D SIMULATION 1 SIMULATION PROF Function Sets the simulation profile To se
117. ON and the tray upper sensor PS12 is shaded 0B48 Exit roller pressure retraction malfunction The exit roller sensor PS8 is not blocked even after the set period of time has elapsed after the exit roller up down motor M5 is energized beginning of pressure operation The exit roller sensor PS8 is not unblocked even after the set period of time has elapsed after the exit roller up down motor M5 is energized beginning of retraction operation 4 Aligning belt pressure retraction malfunction The aligning belt sensor PS11 is not unblocked even after the set period of time has elapsed after the aligning belt up down solenoid SL3 is energized beginning of retraction operation The aligning belt sensor PS11 is not blocked even after the set period of time has elapsed after the aligning belt up down sole noid SL3 is energized beginning of pressure operation 0B4C Media ejector motor malfunction The media ejector sensor PS5 is not unblocked even after the set period of time has elapsed after the media ejector motor M1 is energized Stacks of prints ejection The media ejector sensor PS5 is not blocked even after the set period of time has elapsed after the media ejector motor M1 is energized Start to move to the home position Tray up down motor ascent descent drive malfunction The media level sensor 1 PS9 and the media level sensor 2 PS10 are not blocked an
118. P Function e Prints a menu map Use To see the printer s menu structure Setting Select PRINT and press the Menu Select key procedure 9 3 6 DIRECTORY LIST Function Prints a directory list of the hard disk kit s contents Use To check the data saved in the optional hard disk kit Setting Select PRINT and press the Menu Select key procedure NOTE This menu is available only when an optional hard disk kit is installed 113 magicolor 5550 5570 E Ka oy sel 9 Field Service Ver 1 0 Nov 2006 e 9 4 PAPER MENU 9 4 1 PAPER SOURCE A DEFAULT TRAY Function Sets the priority feed tray Use To set the priority media feed tray Setting 1 Select DEFAULT TRAY and press the Menu Select key procedure 2 Select desired tray and press the Menu Select key The default setting is TRAY 2 TRAY 1 TRAY 2 TRAY 3 TRAY 4 NOTE TRAY 3 TRAY 4 can be selected only when one or more optional lower feeder units are installed B TRAY 1 1 PAPER SIZE Function Sets the size of the media in tray 1 Use To specify the size of the media loaded in tray 1 Setting 1 Select PAPER SIZE and press the Menu Select key procedure 2 Select desired paper size and press the Menu Select key For North America The default setting is LETTER For other destinations The default setting is A4 ANY LETTER LE
119. PCCB 6 amp 3 Media feed clutch CL1 P8 Others 4 Transport motor M1 P 10 B Cleaning parts list No Section Part name Ref page 1 Media feed section Feed roller P 11 bd 7 2 3 Other 3 3 1 Tray Lower Feeder Unit E 7 2 E 4537F2C003DA 3 3 2 PC control board PCCB 4537F2C004DA Field Service Ver 1 0 Nov 2006 333 Disassembly assembly procedure Slide out the tray 1 Remove two screws 2 and remove the stopper 3 Pressing the tab 4 remove the tray 1 Remove the lower feeder unit from the machine Slide out the tray Open the lower feeder unit right door 1 Remove screw 2 and the gear cover 3 Field Service Ver 1 0 Nov 2006 4537F2C005DA 4537F2C006DA 1 2 No dj 7 4537F2C007DA 3 Other 5 Remove three screws 2 from the PWB protective cover 1 6 Slightly raise the PWB protective cover 1 and at the same time dis connect the connector 3 from the PC control board 2 7 Remove the PWB protective cover 1 8 Disconnect all connectors 2 from the PC control board 1 Lower Feeder Unit G 7 2 i s gt Lower Feeder Unit Maintenance 3 Other 1 4537F2C008DA 3 3 3 Media feed clutch CL1
120. Reset AUTO P 138 CR LF CR CR MAPPING Reset Reset LF LF P 138 LINESPER EMULA PAGE Reset Reset 60 P 138 TION FONT SOURCE FONT Reset Reset 0 P 139 PCL NUMBER FONT SOURCE PITCH Reset Reset 10 00 P 139 SIZE FONT SOURCE SYMBOL Reset Reset PC8 P 439 SYS SET DEFAULT PAPER MENU SIZE Reset Reset LETTER 140 E CUSTOM g SIZE Reset Reset 8 5 inches z DEFAULT WIDTH P140 PAPER PAPER CUSTOM SIZE Reset Reset 11 00 inches LENGTH lt PAPER PLAIN TYPE Reset Reset PAPER P 140 UNIT OF MEASURE Reset Reset INCHES P 141 STARTUP OPTIONS DO STARTUP PAGE Reset Reset OFF P 141 AUTO CONTINUE Reset Reset OFF P 141 HOLD JOB TIMEOUT Reset Reset DISABLE P 142 ENERGY SAVER Reset Reset ON P 142 ENERGY SAVER TIME Reset Reset 30 minutes P 142 MENU TIMEOUT Reset Reset 2 minutes P 142 LCD CONTRAST Reset Reset 0 143 CHANGE PASSWORD Reset Reset 0000 P 143 SECURITY LOCK PANEL Reset Reset OFF P 143 150 Field Service Ver 1 0 Nov 2006 9 Menu Reset Item S Initial Val Ref D tem RESTORE RESTORE RESTORE Initial Value page Eo NETWORK PRINTER ALL S 1 Reset Reset OFF 2 Q PAPER TRAY 2 Reset ON B SYS 152 2 ENABLE EMPTY TRAY 3 Reset Reset ON DEFAULT MENU WARNING TRAY 4
121. S Toner supply motor C K M7 P 69 30 Media feed clutch 1 CL1 P 74 31 Media feed clutch 2 CL3 P77 32 Registration roller clutch CL2 P70 33 Pressure retraction clutch 2 CL5 34 Pressure retraction clutch 1 CL4 P73 35 Temperature humidity sensor TEM HUMS P 81 36 IDC sensor board Re IDCSB R per 37 IDC sensor board Fr IDCSB F 40 Field Service Ver 1 0 Nov 2006 6 Other 6 2 2 Cleaning parts list No Section Part name Ref Page 1 Tray 1 Feed roller P 83 Tray 2 Feed roller P 83 Processing section Laser irradiation section P 84 41 magicolor 5550 5570 bd 7 2 magicolor 5550 5570 E 7 2 E 6 Other 6 3 6 3 1 Field Service Ver 1 0 Nov 2006 Disassembly assembly procedure Front door A011F2C553DA 6 3 2 Upper front cover A011F2C011DA 42 1 Open the front door 2 Remove the E ring 1 3 Slide the front door 2 to the left off the machine 1 Open the front door 2 Remove the operation board See P 47 3 Remove the screw 1 and remove the upper front cover 2 Field Service Ver 1 0 Nov 2006 6 Other 6 3 3 Right front cover 3 Remove the screw 1 and remove the right front cover 6 N io 1 Remove the front door 3 See P 42 iB 2 Remove the upper front cover 5 See 42 8 E A
122. Signal Electrical E component 2 7 1 Check the SL3 connector for proper con e 2 nection and correct as necessary 8 2 SL3 operation check FSCB CN19FSCB 2 ON G 3 to 4 E 3 PS11 UO check FSCB CN11FSCB 3 ON B 4 to 5 4 FSCB replacement 29 4 Error codes Field Service Ver 1 0 Nov 2006 4 2 5 OB4C Media ejector motor malfunction 9 5 Relevant electrical parts E u Media ejector motor M1 FS control board FSCB 2 Media ejector sensor PS5 a WIRING DIAGRAM Step Action Location Control Signal Electrical component 1 Check the M1 connector for proper con nection and correct as necessary u 7 2 Check M1 for proper drive coupling and correct as necessary B M1 operation check FSCB CN21FSCB 3 to 6 G 3 PS5 I O check FSCB CN9FSCB 9 ON B 3 FSCB replacement 4 2 6 OBAO Tray up down motor ascent descent drive malfunction Relevant electrical parts Tray up down motor M6 FS control board FSCB Media level sensor 1 PS9 Media level sensor 2 PS10 Tray upper sensor PS12 Tray lower sensor PS13 D 8 WIRING DIAGRAM B et 3 Step Action Location E Control Signal Electrical component 1 Check the M6 connector for proper nection and correct as necessary 2 Check M6 for proper drive coupling and _ _ correct as necessary 3 M6 operation check FSCB CN22FSCB 1 to 2 G 2 4 59 I O check FSCB C
123. TERFACE MENU LO 9 8 1 JOB TIMEOUT ZS wo 5 Function Sets the time to activate JOB TIMEOUT o 5 To specify the amount of time before a print job times out Setting The default setting is 15 seconds procedure 5 seconds to 300 seconds 9 8 2 ETHERNET NOTE When the ETHERNET setting is changed the printer restarts automatically A TCP IP 1 ENABLE Function Enables TCP IP To specify that the printer is connected to a TCP IP network Use YES Enable TCP IP Print can be made at TCP IP environment NO Disable TCP IP Print cannot be made at TCP IP environment Setting The default setting is YES procedure YES NO NOTE The screen displays IP ADDRESS SUBNET MASK DEFAULT GATEWAY and DHCP BOOTP only when ENABLE YES is selected D 2 IP ADDRESS Ko Function Sets the IP address of the printer used for the network 2 Use e To set the printer s IP address E Setting 1 Select IP ADDRESS and press the Menu Select key z procedure 2 Set desired IP address first bite with the up keyA down key V and press the right keyb 3 Repeat the above procedures and set the IP address up to fourth bite 4 Press the Menu Select key NOTE When setting the IP address manually DHCP BOOTP IP auto acquisition function setting is set to OFF automatically When P address is not allocated from the server the IP address is set auto maticall
124. TUP OPTIONS 5inietene nri tiendra Erde ta na epe LEES 141 9 9 6 GEN ebe el Al EI 141 9 9 7 HOLD JOB TIMEOUT ts un ee reet ra e eva eeneg 142 9 9 8 ENERGY SAVER itti 142 9 9 9 ENERGY SAVER TIME siisii sie ik 142 Field Service Ver 1 0 Nov 2006 9 9 10 MENU TIMEOUT ccsscsssessessscsssssessesseesscsscsssssseseesecsscsussusassesecsessecseeaese 142 io 9 9 11 LCD CONTRAT 143 Q 9315 SECURITY ee 143 ip 9 9 13 e Eo e NER RR RR RR 144 99 14 HDD FORMAT uuu usa anasu E a 145 8 9918 CARD FORMAT WE 145 9 9 16 RESTORE DEFAULTS l a a tenete 146 9 9 17 ENABLE WARNING 152 9 10 MAINTENANCE MENU 154 9 10 1 How to enter the MAINTENANCE MENU 154 9 10 2 PRINT MENU 22154 9 10 8 e Ta Eso ek te 155 9 10 4 SUPPLIES iniit cnin ceti e e Ud nb E Cou EA dE 158 10 Adjustment item list nente rre nire 159 dB e E 160 8 11 1 How to enter the service men 160 5 11 2 Service menu function tree sss 161 5 11 3 SERVICE MENU 2 11 3 1 SERIAL NUMBER uum S muu uma a a 162 1132 FIRMWARE VERSION oe de Pg eee e 162 2 119 37 AEIGNMENT ener eeh 162 O DIAGNOSIS TE 167 2 RS 170 170 11 5 RESTORE PASSWARD sssssssssssscsssssssssssssssssssessstususnssusssss
125. Transport motor M1 rette treni tenni reete 10 344 Cleaning procedure creciente vegeta ctp iiber ttr eirca kd 11 3 4 1 Feed roller terne rette ertet i rain 11 Adjustment Setting 4 How to use the adjustment section 5 Mechanical adjustment esee nene 5 1 Registration adjustment uuu eret e nete eroe rna Troubleshooting 6 NEMPE 15 D DEE Ke EE 6 2 Misfeed display resetting procedure 6 3 Sensor ovout nennen a el M 17 6 4 1 Initial check items irri territa trois 17 6 4 2 Misfeed at the tray 3 tray 4 media feed 18 6 4 3 Misfeed at the tray 3 tray 4 vertical transport section 19 Lower Feeder Unit Maintenance Ka E sel lt Troubleshooting Field Service Ver 1 0 Nov 2006 yun JepeeJ 1 M07 271079 Blank Page Bunjes jueunsn py Bunoous lqnoil ij Field Service Ver 1 0 Nov 2006 General 1 Products A Type 1 Product specifications pecifications Name Add on 500 sheet media feed cassette Type Front loading type Installation Desk type Media feeding system Media separation by a small diameter roller with torque limiter Docume
126. UPDATE ERROR Firmware update error C071 ERES FAS Hardware configuration error FFFF oe Interface communication error 102 Field Service Ver 1 0 Nov 2006 8 Description of the control panel 83 Cancelling a print job A print job being processed or printed can be cancelled by pressing the Cancel key When no job has been sent pressing the Cancel key has no effect 1 Ifthe Cancel key is pressed while a print job is being printed a message appears on the control panel 2 Select the job to be cancelled using the up key A down key V and press the MENU SELECT key By pressing the Cancel key the job cancel menu is closed magicolor 5550 5570 Panel Display LCD2 LCD4 Description CONTINUE Continue printing the currently processing job CURRENT JOB Stop printing the currently processing job Stop printing all jobs including the currently processing job and all jobs waiting to ALL JOB e be printed Job cancellation Cancelled job CONTINUE items CURRENT JOB ALL JOBS 4138F3E014DA A Ka sel lt 103 9 Field Service Ver 1 0 Nov 2006 9 9 1 List of menu functions 2 E MENU Ref page 9 PROOF PRINT MENU 1 P108 PRINT MENU CONFIGURATION PG P 108 DEMO PAGE P 109 ST
127. Ver 1 0 Nov 2006 Q LCD1 LCD2 LCD3 9 service error Item Detection timing call ID description Ho The thermistor 1 does not detect the specified 2 0500 FUSER Heating roller warm up temperature and the warm up cycle is not com ERROR failure pleted even after the lapse of a given period of time after the cycle has been started The thermistor 2 does not detect the specified 0501 FUSER Fusing pressure roller temperature and the warm up cycle is not com ERROR _ warm up failure pleted even after the lapse of a given period of time after the cycle has been started FUSER Abnormally low heating The temperature detected by the thermistor 1 0510 remains lower than the specified value for a ERROR roller temperature i N given period of time or longer Abnormally low fusing The temperature detected by the thermistor 2 FUSER 0511 ERROR pressure roller remains lower than the specified value for a temperature given period of time or longer The temperature detected by the thermistor 1 FUSER Abnormally high heat remains higher than the specified value for a 0520 ERROR ing roller temperature given period of time or longer 9 P The heater lamp remains ON for a given period of time or longer Abnormally high fusing The temperature detected by the thermistor 2 FUSER A 0521 pressure roller remains higher than the specified value for a ERROR
128. WB box 1 See P 66 4 Remove nine screws 1 and remove the PWB box 2 2 A011F2CO63DA 67 6 Other Field Service Ver 1 0 Nov 2006 6 3 24 Color PC drum motor M2 1 Remove the PWB box 1 See P 66 2 Disconnect the connector 1 and remove three screws 2 and the color PC drum motor 3 NOTE When installing the color PC drum motor try to insert it straight and take care not to damage the gears 1 2 magicolor 5550 5570 A011F2C064DA 6 3 25 Developing motor K M5 1 Remove the PWB box 1 See P 66 2 Disconnect the connector 1 and remove four screws 2 and the developing motor K 3 NOTE When installing the developing motor K try to insert it straight and take care not to damage the gears Maintenance 3 A011F2CO65DA 6 3 26 Toner supply motor Y M6 1 Remove the PWB box 1 See P 66 2 Disconnect the connector 1 and remove two screws 2 and the toner supply motor Y M 3 NOTE When installing the toner supply motor Y M try to insert it straight and take care not to damage the gears 2 A011F2CO66DA 68 Field Service Ver 1 0 Nov 2006 6 Other 6 3 27 Toner supply motor C K M7 1 Remove the PWB box 1 See P 66 2 Disconnect the connector 1 and remove two screws 2 and the toner supply motor C K 3 NOTE When installing the toner supply motor C K try to insert
129. a transfer belt 6 e he trarisforrollerdiny or YES Change the transfer roller scratched 7 Is the ground terminal connected NO Correct properly bei i 8 E thare a foreign matignon the YES Remove foreign matter media path Media path TT T 9 st e fusing entrance guide plate YES Clean or change 2 dirty or scratched 3 Has the problem been eliminated 10 through the checks of steps upto NO Change the Transfer belt 9 207 16 Image quality problems Field Service Ver 1 0 Nov 2006 16 1 10 Colored spots A Typical faulty images colored spots magicolor 5550 5570 403615405200 Troubleshooting procedure Step Section Check item Result Action 1 Are the spots in a single color YES Change the print unit Print unit i i 2 Are there scratches or lines evi YES Change the print unit dent on photo conductor surface Is the transfer belt dirty with fin 3 gerprints oil or other foreign mat YES Clean ter Wipe the surface clean of dirt with 4 Transfer belt ls the transfer belt dirty or YES a soft cloth scratched Change a scratched transfer belt for a transfer belt 5 Is the transfer toller difty or YES Change the transfer roller scratched 6 Media path Is there a foreign matter onthe YES Remove foreign matter media path i Is the fusing roller dirty or 7 Fusing unit scratched YES Change the fusing unit
130. ading to a risk of electric shock or Q fire e Carefully remove all toner remnants and dust from electri cal parts and electrode units such as a charging corona unit Q Current can leak leading to a risk of product trouble or fire Check high voltage cables and sheaths for any damage Current can leak leading to a risk of electric shock or fire a J AN 5 8 SAFETY AND IMPORTANT WARNING ITEMS Safety Checkpoints WARNING Check electrode units such as a charging corona unit for deterioration and sign of leakage Current can leak leading to a risk of trouble or fire Before disassembling or adjusting the write unit unit incorporating a laser make sure that the power cord has been disconnected The laser light can enter your eye leading to a risk of loss of eyesight Do not remove the cover of the write unit Do not supply power with the write unit shifted from the specified mount ing position The laser light can enter your eye leading to a risk of loss of eyesight When replacing a lithium battery replace it with a new lith ium battery specified in the Parts Guide Manual Dispose of the used lithium battery using the method specified by local authority Improper replacement can cause explosion e After replacing a part to which AC voltage is applied eg optical lamp and fixing lamp be sure to check the installa tion state A risk of fire exists
131. age LEFT ADJ TRAY 1 Adjust the left margin of duplex print media fed from tray 1 manual tray LEFT ADJ TRAY 2 Adjust the left margin of duplex print media fed from tray 2 LEFT ADJ TRAY 3 Adjust the left margin of duplex print media fed from tray 3 LEFT ADJ TRAY 4 Adjust the left margin of duplex print media fed from tray 4 Setting procedure 1 Select LEFT ADJ DUPLEX and press the Menu Select key 2 Select desired tray and press the Menu Select key 3 Select desired adjustment amount with the Up key A Down key V and press the Menu Select key The default setting is 4 15 to 15 1 step 0 2 mm D TRANSFER POWER 1 SIMPLEX PASS Functions Adjust the 2nd image transfer output ATVC on the single sided pages for each media type Use To use when the transfer failure at the trailing edge occurs Adjustment The default setting is 0 Range 8 to 7 Adjustment To increase the ATVC value in the direction of a foggier image Instructions the setting value To decrease the ATVC value in the direction of a less foggy image increase the setting value Setting 1 Select TRANSFER POWER and press the Menu Select key Procedure 2 Select SIMPLEX PASS and press the Menu Select key 3 Select desired media type with the up keyA down key and press the Menu Select key 4 Select desired setting value with the up key A down keyV and press the Menu Select key
132. ain paper and recycled paper weighing 60 to 90 g m 16 to 24 b can be fed through the unit For details see the Service Manual for each option C Maintenance Machine durability 400 000 prints or 5 years whichever comes first D Machine specifications Power requirements Voltage AC 110 to 127 V 10 6 AC 120 V 10 10 only US Canada AC 220 to 240 V 10 10 Frequency 50 to 60 Hz 3 Hz Max power consumption 1400 W or less Dimensions 420 mm W x 526 mm D x 420 mm H 16 5 inch W x 20 7 inch D x 16 5 inch H Weight 32 4 kg 71 4 Ib or less without consumables Operating noise During standby 39 dB A or less During printing 56 dB A or less E Operating Environment Temperature 10 to 35 C 50 to 95 F with a fluctuation of 10 C 18 F or less per hour Humidity 15 to 85 with a fluctuation of 20 h NOTE These specifications are subject to change without notice Field Service Ver 1 0 Nov 2006 Maintenance 3 Periodical check 3 Periodical check 31 Maintenance items 3 1 1 Parts to be replaced by users CRU No Class Part to be replaced Number of prints Clean Replace Description Standard capacity toner M cartridge 6 000 R High capacity toner xa 2 Processing cartridge 12 000 o section 3 Print unit
133. al Check the FSCB for proper connection and correct as necessary 2 Change FSCB 14 3 28 C002 RAM error at startup standard memory 14 3 29 C003 RAM error at startup expanded memory Relevant electrical parts Standard memory Print control board PRCB Expanded memory WIRING DIAGRAM Location electri cal component 1 Reboot the main body Step Action Control signal Check connection state of the standard 2 expanded memory and correct as neces sary D ES F Check the PRCB connector for proper con nection and correct as necessary Change the standard expanded memory Change PRCB 192 Field Service Ver 1 0 Nov 2006 14 Malfunction code 14 3 30 C013 MAC address error at startup 14 3 31 C015 BOOT ROM error at startup Relevant electrical parts Print control board PRCB magicolor 5550 5570 WIRING DIAGRAM Step Action Location electri Control signal cal component 1 Reboot the main body Check the PRCB connector for proper con nection and correct as necessary 3 Change PRCB 14 3 32 C025 Controller ROM error Configuration information error 14 3 33 C026 Controller ROM error Access error 14 3 34 C027 Controller ROM error Data error Relevant electrical pa
134. ansfer mechanism is not completed A duplex print job is sent with the number of pages that goes beyond the maxi mum number of pages allowed to be in the printer for the selected media type control logic When trying to feed duplex media though there is no media to be fed to the duplex print unit When printing is directed with the duplex print unit selected as a media source and an exit media set to be fed to the duplex unit While two sheets of media are in the printer printing is directed with normal media feed settings other than a duplex media feed setting In duplex printing a size error or media error occurs B Action Relevant electrical parts Print control board PRCB MFP board MFPB AD control board ADCB WIRING DIAGRAM Step Action Location electri Control signal cal component 1 Check printer driver settings 2 Change ADCB 3 Change PRCB 4 Change 179 magicolor 5550 5570 et 2 Hd 2 Q 5 magicolor 5550 5570 D 14 Malfunction code Field Service Ver 1 0 Nov 2006 14 Malfunction code 14 1 Trouble codes service call e The printers CPU performs a self diagnostics function that on detecting a malfunction gives the corresponding malfunction code and maintenance call mark on the control panel AXSERVICE C
135. apacity grounding and may result in fire or electric shock If proper wall outlet is not available advice the customer to contact qualified electrician for the installation Plug the power cord into the dedicated wall outlet with a capacity greater than the maximum power consumption If excessive current flows in the wall outlet fire may result If two or more power cords can be plugged into the wall outlet the total load must not exceed the rating of the wall outlet If excessive current flows in the wall outlet fire may result Make sure the power cord is plugged in the wall outlet securely Contact problems may lead to increased resistance overheating and the risk of fire Check whether the product is grounded properly If current leakage occurs in an ungrounded product you may suffer electric shock while operating the product Connect power plug to grounded wall outlet 5 4 SAFETY AND IMPORTANT WARNING ITEMS Power Plug and Cord WARNING When using the power cord set inlet type that came with this product make sure the connector is securely inserted in the inlet of the product When securing measure is provided secure the cord with the fixture properly If the power cord inlet type is not connected to the prod uct securely a contact problem may lead to increased resistance overheating and risk of fire Check whether the power cord is
136. ark added as required Revision mark To indicate clearly a section revised show N to the left of the revised section A number within N represents the number of times the revision has been made To indicate clearly a section revised show AA in the lower outside section of the correspond ing page A number within A represents the number of times the revision has been made NOTE Revision marks shown in a page are restricted only to the latest ones with the old ones deleted When a page revised in Ver 2 0 has been changed in Ver 3 0 The revision marks for Ver 3 0 only are shown with those for Ver 2 0 deleted When a page revised in Ver 2 0 has not been changed in Ver 3 0 The revision marks for Ver 2 0 are left as they are 2006 11 1 0 Issue of the first edition Date Service manual Ver Revision mark Descriptions of revision Field Service Ver 1 0 Nov 2006 CONTENTS Duplex Option General 1 Product Specifications EE 1 Maintenance 2 ITER 3 2 4 Disassembly adjustment prohibited items u 3 2 2 Disassembly assembly list other parts 4 2 2 1 Disassembly assembly parts list 4 2 2 2 Cleaning parts listesse 4 2 3 Disassembly assembly procedure mee 5 2 3 1 Duplex Opiom u thee Dre tei er re Dae ie aS Ee EC EET UR 5 2 3 2 Stelle E 6 2 3 3 AD control board ADCB 3 rece erri i od ecrit 6 2 3 4 Tra
137. below are met They may be more or less depending on the machine operating conditions of each individual user Description Job type 2 consecutive pages 2 pages job Media size 45 or LetterS Color ratio Black to Color 1 1 Original density C W ratio 5 each color Field Service Ver 1 0 Nov 2006 3 Periodical check 3 4 Maintenance Procedure periodical check parts 3 4 1 Replacing the tray 2 feed roller 1 Slide out Tray 2 2 Lockthe media lift plate 1 3 Snap off two C clips 2 and remove the bearing 3 at the front lt wo wo Ire o bai E S 2 4 Snap offthe C clip 1 and remove E the feed roller 2 amp A011F2C002DA NOTE When reinstalling the feed roller 1 make sure that it is mounted in the direction shown in the illustration on the left SN B A011F2C501DA 3 Periodical check Field Service Ver 1 0 Nov 2006 3 4 2 Replacing the tray 1 feed roller 1 Open the tray 1 2 Remove the tray 1 cover 3 Disconnect the connector 1 1 magicolor 5550 5570 A011F2C003DA 4 Move two lock levers 1 up 5 Remove the tray 1 2 E 7 2 E 1 A011F2C004DA 6 Press two pins 1 in and lift the feed roller cover 2 upward to remove it A011F2C549DA
138. bols used for safety and important warning items are defined as follows Precaution when servicing the A A A product General Electric hazard High temperature precaution Prohibition when servicing the product General Do not touch Do not prohibition with wet hand disassemble when servicing the product General Unplug Ground Earth instruction S 1 SAFETY AND IMPORTANT WARNING ITEMS SAFETY WARNINGS 1 MODIFICATIONS NOT AUTHORIZED BY KONICA MINOLTA BUSINESS TECHNOLOGIES INC KONICA MINOLTA brand products are renowned for their high reliability This reliability is achieved through high quality design and a solid service network Product design is a highly complicated and delicate process where numerous mechanical physical and electrical aspects have to be taken into consideration with the aim of arriving at proper tolerances and safety factors For this reason unauthorized modifications involve a high risk of degradation in performance and safety Such modifications are therefore strictly prohibited the points listed below are not exhaustive but they illustrate the reason ing behind this policy Prohibited Actions NDANGER Using any cables or power cord not specified by KMBT Using any fuse or thermostat not specified by KMBT Safety will not be assured leading to a risk of fire and injury Disabling fuse functions or bridging fuse terminals with wire me
139. ce sensor PS1 FS control board FSCB Storage section sensor PS7 WIRING DIAGRAM Step Action Location Control signal Electrical component 1 Check the initial check items 2 51 I O sensor check FSCB CN10FSCB 3 ON B 4 3 PS7 I O sensor check FSCB CN9FSCB 3 ON B 4 4 FSCB replacement fe E c E 26 Field Service Ver 1 0 Nov 2006 4 Error codes 4 1 4 Error codes Trouble code list Service call The CPU performs a self diagnosis on the condition of the unit and if a malfunction is detected the warning appears with the service call ID in the display Code Item Detection Timing 0B30 Aligning plate drive malfunction The aligning plate home position sensor PS6 is not blocked even after the set period of time has elapsed after the main switch is set to ON The aligning plate home position sensor PS6 is not unblocked even after the set period of time has elapsed after the align motor M2 is energized Start to align operation The aligning plate home position sensor PS6 is not blocked even after the set period of time has elapsed after the align motor M2 is energized Start to move to the home position 0B47 Media holding drive malfunction The media level sensor 1 PS9 is not transmissive even after the set period of time has elapsed after the tray up down motor M6 is turned
140. ch 2 is reinstalled replace the gears that have been removed as these gears could have been damaged 6 Remove the media feed and trans port assy 3 7 Snap offthe E ring 1 and remove the bearing 2 and spring 3 NOTE When reinstalling the E ring fit it to the lower groove 4 of the two grooves in the shaft Field Service Ver 1 0 Nov 2006 6 Other 8 Snap off the E ring 1 and remove the bearing 2 magicolor 5550 5570 A011F2C087DB 9 Snap off two E rings 1 and remove two bearings 2 G 7 2 Le gt A011F2C094DB In 10 Remove four screws 1 and remove the media feed and transport assy holding metal plate 2 and the shaft 8 3 2 A011F2CO90DB 79 6 Other Field Service Ver 1 0 Nov 2006 11 Remove three gears 1 magicolor 5550 5570 A011F2C095DB 12 Remove the shaft 1 and the media feed clutch 2 1 E 7 2 E A011F2C096DB NOTE When reinstalling the shaft and the media feed clutch 2 make sure that the protrusion 1 on the media feed clutch 2 fits into the locking slot 2 A011F2C097DA 80 Field Service Ver 1 0 Nov 2006 6 Other 6 3 35 Temperature humidity sensor TEM HUMS 1 Open the right door 2 2 Remove the screw 2 from the sen sor holder 1 3 Remove the sensor holder 1 by sliding it to the f
141. cover See P 44 2 Remove the rear right cover See P 45 3 Remove seven screws 1 and remove the print control board pro tective shield 2 Field Service Ver 1 0 Nov 2006 6 Other 4 Remove six screws 1 and the MFP board protective shield 2 magicolor 5550 5570 A011F2C026DA 5 Disconnect all connectors and flat cables from the MFP board 1 G 7 2 i gt A011F2C027DA 6 Remove eight screws 1 and remove the MFP board 2 A011F2C028DA 51 6 Other Field Service Ver 1 0 Nov 2006 7 Remove parameter chip 1 4 1 from the MFP board NOTE When the MFP board has been replaced be sure to remount parameter chip IC4 Unmount parameter chip IC4 from the old MFP board and mount it on the new MFP board magicolor 5550 5570 E 7 2 E gt A011F2C029DB NOTE d When mounting parameter chip IC4 make sure the notches are precisely lined up 4138152544 0 6 3 14 DC power supply DCPU 1 Remove the left cover See P 43 2 Remove the operation board See P 47 3 Remove the upper front cover See 42 4 Remove the exit tray See P 44 5 Remove two cables 1 of the opera tion board A011F2CO30DA 52 Field Service Ver 1 0 Nov 2006 6 Other 6 Remove five screws 1 and the DC power supply protective cover 2
142. ct flash card ERROR error is failed during access C053 CARD FULL Compact flash full error Range for user space is full during access to the compact flash card UPDATE Firmware update fails to complete correctly dur C060 ERROR Firmware update error ing update C071 HAN CON Hardware configura e An error occurs with hardware configuration FIG ERROR tion error video clock etc VE COMM Interface Communica Correct communication is failed when receiving FFFF sending the command between MFPB and ERROR tion error PRCB 14 2 Resetting a malfunction Toreset a malfunction turn the power switch OFF and then ON again 183 magicolor 5550 5570 et 2 Q S Q 5 14 Malfunction code Field Service Ver 1 0 Nov 2006 14 3 Solution 14 3 1 0010 Color PC drum motor malfunction Relevant electrical parts Color PC drum motor M2 MFP board MFPB DC power supply DCPU magicolor 5550 5570 WIRING DIAGRAM Step Action z Location electri Control signal cal component Check the M2 connector for proper connec tion and correct as necessary Check M2 for proper drive coupling and correct as necessary Check the MFPB connector for proper con nection and correct as necessary M2 operation check MFPB PJ14MFPB 3 to 7 C 5 Change 2 Change MFPB Change DCPU ol ol 14 3 2 0017 Intermediate tran
143. ction Specifies whether a TRAY 4 Paper Empty is displayed as a normal message when it is empty Use To specify whether to display a TRAY 4 Paper Empty message as a normal message ON Paper empty message is displayed on normal message when tray is empty OFF Paper empty message is not displayed on normal message when tray is empty Setting The default setting is ON procedure OFF ON NOTE This menu is available only when an optional lower feeder unit is installed B TONER LOW Function U Specifies whether or not a warning appears when the toner is about to run out se Setting The default setting is ON procedure ON OFF C I UNIT LOW Function Specifies whether or not a warning appears when the print unit is about to reach the Use end of its service life Setting The default setting is ON procedure ON OFF 153 magicolor 5550 5570 E Ka sel lt 9 Field Service Ver 1 0 Nov 2006 9 10 MAINTENANCE MENU 9 10 1 How to enter the MAINTENANCE MENU A Procedure 1 Display MAINTENANCE MENU on the menu screen and press the Menu Select key 2 ENTER PASSWORD message is displayed 3 Set the first digit of user password with the up key A down key V and press the right keyb Repeat the above procedures to set up to fourth digit of password The initial setting for user password is 0000 5 Press
144. cy Black print unit 30 000 prints Yellow print unit 30 000 prints Magenta print unit 30 000 prints Cyan print unit 30 000 prints For the predetermined conditions See P 8 4 2 3 Waste toner bottle Part name Life expectancy Monochrome 36 000 prints Color 9 000 prints Waste toner bottle For the predetermined conditions See P 8 24 Field Service Ver 1 0 Nov 2006 5 Firmware upgrade 5 Firmware upgrade 5 1 Firmware upgrading procedure 5 1 1 Checking the current firmware version 1 Display SERVICE MENU 2 Display FIRMWARE VERSION magicolor 5550 5570 FIRMWARE VERSION gt CONTROLLER F W gt ENGINE F W gt BOOT F W A011F2E545DA 3 Select the firmware to be updated and check the current version For details See P 162 of Adjustment Setting 5 1 2 Updating method To update the firmware perform Firmware Updater G 7 2 A System requirements PC with a Pentium 2 400 MHz or faster processor C I Windows A Pentium 3 500 MHz or faster processor is recommended omputer P Macintosh Apple Macintosh computer with a PowerPC G3 or later proces sor A PowerPC G4 or later is recommended Windows Microsoft Windows XP Home Edition Professional 55 Windows 2000 Macintosh MacOS X 10 2 or later We recommend installing the newest patch Available Windows Approximately 20 to 2
145. d Coverage Information Latest Job ments Individual average dot coverage of four colors YMCK in the cur Normalized Coverage rent toner cartridges is calculated on an A4 basis Information The average of the ratios of dot space on each page when the Current Toner Cartridge printable area is defined as 100 and shown in 0 1 percent incre ments Individual average dot coverage of four colors YMCK is calculated on an A4 basis for all prints performed after the printer was Normalized Coverage installed Information Total The average of the ratios of dot space on each page when the printable area is defined as 100 and shown in 0 1 percent incre ments Average dot coverage is calculated on an A4 basis for full color printing performed after the printer was installed The average of the ratios of dot space on each page when the printable area is defined as 100 and shown in 0 1 percent incre ments Normalized Color CMYK Coverage Information Average dot coverage is calculated on an A4 basis for monochrome printing performed after the printer was installed The average of the ratios of dot space on each page when the printable area is defined as 100 and shown in 0 1 percent incre ments Normalized Monochrome Coverage Information Ka sel lt NOTE Coverage information can be used as a guide and may not completely reflect the actua
146. d other network information To automatically acquire an IP address and load other network information Use YES Enable IP auto acquisition setting No Disable IP auto acquisition setting Setting The default setting is ON procedure ON OFF NOTE When TCP IP IP ADDRESS is enabled the DHCP BOOTP setting is changed to OFF When IP address is not allocated from the server TCP IP IP ADDRESS is set automatically set within the range 169 254 0 0 to 169 254 255 255 6 TELNET Function Select whether to enable or disable TELNET transmissions Use To specify that the printer is connected by TELNET transmissions Setting The default setting is ENABLE procedure ENABLE DISABLE 135 magicolor 5550 5570 7 Ka sel 9 Field Service Ver 1 0 Nov 2006 e B NETWARE 9 1 ENABLE e iB Function Enables NetWare 5 To specify that the printer is connected to a NetWare network 8 Use YES Enable NetWare Printing can be done via NetWare g No Disable NetWare Printing cannot be done via NetWare Setting The default setting is YES procedure YES APPLETALK 1 ENABLE Function Enables AppleTalk To specify that the printer is connected to an AppleTalk network Use YES Enable AppleTalk Printing can be done via AppleTalk No Disable Apple Talk Printing cannot be done via Appl
147. d unblocked even after the set period time has elapsed after the tray up down motor M6 is energized The tray upper sensor PS12 and the tray lower sensor PS13 are not blocked and unblocked even after the set period of time has elapsed after the tray up down motor M6 is turned ON OBE1 Fan motor malfunction The fan motor lock signal remains HIGH for a predetermined consecutive period of time while the fan motor remains ener gized 133B Communication mal function Contact the responsible people of KONICA MINOLTA before tak ing some countermeasures 3FFB Flash ROM malfunc tion Data of flash ROM of the finishing options is determined to be faulty when the power is turned ON 27 Staple Finisher et E Q Q 5 4 Error codes Field Service Ver 1 0 Nov 2006 42 Solution 9 e E 4 2 1 0B30 Aligning plate drive malfunction E EI Relevant electrical parts a 8 Align motor M2 FS control board FSCB Aligning plate home position sensor PS6 WIRING DIAGRAM Step Action Location Control Signal Electrical component 1 Check the M2 connector for proper con n _ nection and correct as necessary 2 Check M2 for proper drive coupling and correct as necessary 2 operation check FSCB CN12FSCB 1 to 4 G 6 PS6 I O check FSCB CN9FSCB 6 ON B 3 to 4 FSCB replacement _
148. dent on photo conductor surface YES Change the print unit 2 Is the outside dirty YES Clean Print unit lS the connegtororcantact termiz Clean the contact terminal or 3 nal between each print unit and NO reconnect the connector PH unit connected properly Is the developing bias contact ter Clean the contact terminal or 4 NW NO 3 B minal in good contact check the terminal position 5 PH unit Is the window surface dirty YES Clean 6 Is the transfer belt dirty with fin YES Clean gerprints or oil Wipe the surface clean of dirt with 7 Transfer belt 1s he antar balt dirty or YES a soft cloth Change a scratched scratched transfer belt for a transfer belt 7 8 1 the transferiroller dirty or YES Change the transfer roller a scratched s 9 Media path 8 there a matter ontho YES Remove foreign matter media path 10 Is the fusing entrance guide plate YES Clean Fusing unit dirty or scratched Change the fusing unit 11 Is the separator fingers dirty YES Change the fusing unit 12 through Ine checks of steps up to Change the ransfe bent 11 8 ps up Change the PH unit 199 16 Image quality problems Field Service Ver 1 0 Nov 2006 16 1 2 White lines in CD white bands in CD colored lines in CD and colored bands in CD A Typical faulty images white lines in CD white bands in CD colored lines in CD colored bands in CD magicolor 5550 5570
149. dge Y has been replaced 2 11 Number of times a Standard capacity toner cartridge Y has been replaced Number of times a toner cartridge Y made by companies other than Konica Minolta 2 12 has been replaced E 13 Use of counterfeit toner cartridges is set at 1 The default value is 0 9 14 Use of toner refill cartridges is set at 1 The default value is 0 z 15 Rate of transfer roller use 16 Number of times a transfer roller has been replaced 17 Rate of transfer belt unit use 18 Number of times a transfer belt unit has been replaced 19 Rate of fusing unit use 20 Number of times a fusing unit has been replaced 1 Year e g The year 2006 is displayed as 6 2 Start date of use 1 a net SE as A February is March is 3 Day e g The day 7 is displayed as 07 1 Start date of use begins when 100 prints are complete after the first new toner cartridge was detected following the main body installation 112 Field Service Ver 1 0 Nov 2006 9 Menu 9 3 4 FONT LIST A POSTSCRIPT Function Prints a postscript font list Use To determine which postscript fonts are available on the printer Setting Select PRINT and press the Menu Select key procedure B PCL Function Prints a PCL font list Use To determine which PCL fonts are available on the printer Setting Select PRINT and press the Menu Select key procedure 9 3 5 MENU MA
150. e OPC organic photo conductor Photoconductor cleaning Blade cleaning system Print resolution 600 dpi x 600 dpi x 4 bit Media feeding system Two way system Tray 1 100 sheets Tray 2 500 sheets Expandable up to a four way system by adding lower feeder units up to two Developing system Single element developing system Charging system Needle charging system with ozone suctionfeature Image transfer system Intermediate transfer belt system Media separating system Curvature separation charge neutralizing system Fusing system Belt fusing Media exit system Face down Output tray capacity A4S Letter 250 sheets B Functions Warm up time Average 45 sec or less Power on to ready at ambient temperature of 23 C 73 4 F and rated source voltage Process speed magicolor 5550 152 mm sec plain paper full color mode magicolor 5570 185 mm sec plain paper full color mode First page out time magicolor 5550 14 2 second Full color mode A4S Letter 1 sided mode plain paper magicolor 5570 14 0 second Full color mode A4S Letter 1 sided mode plain paper Print speed magicolor 5550 Full color mode 27 0 pages min Letter 1 sided print plain paper 25 6 pages min A4S 1 sided print plain paper 31 7 pages min Letter 1 sided print plain paper 30 0 pages min A4S 1 sided print plain paper Monochro
151. e Increment by one for both simplex and duplex T Ka Se lt Sheets Printed by Paper Tray The number of sheets used for each media Size When sheet of Increment by one for both simplex and media is fed duplex Sheets Printed by Paper Size The number of pages used per each media type Increment by one for both simplex and duplex Sheets Printed by Paper Type 1 A count of 100 in the counter is converted to 1 sheet of media and display the number of decimals are discarded NOTE The total counters and the print counters count at a different timing when a sheet of media is properly ejected and when a sheet of media is fed respectively Therefore the sum of each total counter value may not be same with the sum of each print counter value if a sheet of media cannot be ejected due to media jam inside the machine or other possible problems 110 Field Service Ver 1 0 Nov 2006 9 Menu D Coverage Information Each coverage information is calculated and displayed based on the description shown in the following table Coverage information list Coverage information Contents magicolor 5550 5570 Individual average dot coverage of four colors YMCK in the last job is calculated on an A4 basis The average of the ratios of dot space on each page when the printable area is defined as 100 and shown in 0 1 percent incre Normalize
152. e s gt magicolor 5550 5570 E 7 2 E Other A011F2C088DB 2 A011F2CO90DB A011F2C091DB 76 Field Service Ver 1 0 Nov 2006 9 Snap off the E ring 1 and remove the bearing 2 10 Remove four screws 1 and remove the media feed and transport assy holding metal plate 2 and the shaft 3 11 Remove two gears 1 Field Service Ver 1 0 Nov 2006 1 A011F2C092DB A011F2C093DB 6 3 34 Media feed clutch 2 CL3 2 1 A011F2C083DA 6 Other 12 Remove the Media feed clutch 1 1 NOTE When reinstalling the media feed clutch 1 make sure that the protru sion 1 on the media feed clutch fits into the locking slot 2 Pass the harness of the media feed clutch through the location shown in the picture on the left 1 Remove the PWB box 1 See P 66 2 Remove the PWB box 2 See 67 3 Disconnect the white connector 1 and the blue connector 2 77 magicolor 5550 5570 bd 7 s gt magicolor 5550 5570 E 7 2 E 6 Other A011F2C084DA 1 3 e A011F2CO85DA A011F2C086DB 78 Field Service Ver 1 0 Nov 2006 4 Remove four screws 2 5 Remove the gear 1 and the gear 2 NOTE When the media feed clut
153. e media type for tray 1 Use To specify the type of media loaded in tray 1 Setting 1 Select PAPER TYPE and press the Menu Select key procedure 2 Select desired paper type and press Menu Select key The default setting is PLAIN PAPER ANY PLAIN PAPER RECYCLED THICK 1 THICK 2 LABEL TRANSPARENCY ENVELOPE POSTCARD LETTERHEAD GLOSSY 1 GLOSSY 2 NOTE ANY identifies any media type 115 magicolor 5550 5570 7 Ka 7 sel magicolor 5550 5570 T Ka Se on lt 9 2 Field Service Ver 1 0 Nov 2006 1 PAPER SIZE Function Sets the size of the media in tray 2 Use To specify the size of the media loaded in tray 2 Setting 1 Select PAPER SIZE and press the Menu Select key procedure 2 Select desired paper size and press the Menu Select key lt For North America gt The default setting is LETTER lt For other destinations gt The default setting is A4 LETTER 4 2 PAPER Function Sets the media type for tray 2 Use To specify the type of media loaded in tray 2 Setting 1 Select PAPER TYPE and press the Menu Select key procedure 2 Select desired paper type and press Menu Select key The default setting is PLAIN PAPER ANY PLAIN PAPER RECYCLED NOTE ANY identifies any media type D TRAY 3
154. e normal print mode Setting The default setting is OFF procedure ON OFF NOTE When GLOSSY MODE is set to ON the economy print setting is disabled even if the economy mode is set to ON D GLOSSY MODE Function Selects whether or not to use the glossy mode during camera direct photo printing Use To print more glossy images during camera direct photo printing This mode can be used for media types other than transparencies and envelopes Setting The default setting is OFF procedure ON OFF NOTE When this mode is set to the ECONOMY PRINT setting is recognized as being OFF E RGB SOURCE Function Sets the RGB color space of the printed image for camera direct photo printing To set the input RGB color space that is used for camera direct photo printing Use sRGB Profile that has been preset to the printer DVICE COLOR It uses the device color in the color space Setting The default setting is SRGB procedure DEVICE COLOR sRGB F RGB INTENT Function Sets the RGB characteristics of the printed image for camera direct photo printing Use To set the color conversion characteristic from input RGB to device CMYK that is used for camera direct photo printing VIVID Color conversion characteristic suited to the image emphasiz ing on color vividness PHOTOGRAPHIC Color conversion characteristic suited to the image emphasiz ing on color
155. e printed pages are pro duced or about 1 000 color printed pages are produced after a waste toner near full condition has been detected 32 000 prints 36 000 prints Color 8 000 prints Color 9 000 prints Fusing unit Based on the fusing motor rotation data the fusing unit driving time is counted Comparing the fusing unit driving time count value with the number of pages printed the machine detects the one that reaches its life value earlier 120 000 prints Continuous printing 150 000 prints Continuous printing 104 000 prints 2P J 130 000 prints 2P J Ozone filter 120 000 prints Based on the number of pages belt driving time is counted and the life is detected Transfer roller printed the life is detected 96 000 prints 120 000 prints Base on the intermediate transport Transfer belt motor rolation data the transfer 96 000 prints 120 000 prints Print unit Base on the color PC drum motor or intermediate transport motor rotation data the print unit driving time is counted Comparing the print unit driving time count value and the number of pages printed the machine detects the one that reaches its life value earlier 25 500 prints 30 000 prints A Conditions for life specifications values The life specification values represent the number of pages printed or figures equivalent to it when the given conditions see the table given
156. e wall outlet Drum cleaner isopropyl alcohol and roller cleaner ace els tone based are highly flammable and must be handled lt I with care A risk of fire exists Do not replace the cover or turn the product ON before any solvent remnants on the cleaned parts have fully 3 evaporated Q A risk of fire exists S 10 SAFETY AND IMPORTANT WARNING ITEMS Handling of Service Materials CAUTION Use only a small amount of cleaner at a time and take care not to spill any liquid If this happens immediately wipe it off A risk of fire exists When using any solvent ventilate the room well Breathing large quantities of organic solvents can lead to discomfort A deg GE SAFETY AND IMPORTANT WARNING ITEMS 4 Used Batteries Precautions ALL Areas CAUTION Danger of explosion if battery is incorrectly replaced Replace only with the same or equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions Germany VORSICHT Explosionsgefahr bei unsachgemaBem Austausch der Batterie Ersatz nur durch denselben oder einen vom Hersteller empfohlenen gleichwertigen Typ Entsorgung gebrauchter Batterien nach Angaben des Herstellers France ATTENTION Il y a danger d explosion s il y a remplacement incorrect de la batterie Remplacer uniquement avec une batterie du m me type ou d un type quivalent recom mand
157. eTalk Setting The default setting is YES procedure YES NO D SPEED DUPLEX Function Sets the communication speed and method of network Use To set the network communication speed and method Setting Setting items procedure Network speed SPEED AUTO 10 Mbps 100 Mbps 1 000 Mbps 2 Duplex mode DUP AUTO full duplex mode half duplex mode 2 e The default setting is AUTO o AUTO 10BASE FULL 10BASE HALF 100BASE FULL 100BASE HALF 1000BASE FULL lt 9 8 3 MEMORY DIRECT Function Select whether to enable or disable memory direct printing ENABLE MEMORY DIRECT menu is appeared and memory direct printing is enabled Use DISABLE MEMORY DIRECT menu is disappeared and memory direct printing is disabled Setting The default setting is ENABLE procedure ENABLE DISABLE 136 Field Service Ver 1 0 Nov 2006 9 Menu 9 8 4 CAMERA DIRECT Function Select whether to enable or disable camera direct printing ENABLE CAMERA DIRECT menu is appeared and camera direct printing is enabled Use DISABLE CAMERA DIRECT menu is disappeared and camera direct printing is disabled Setting The default setting is ENABLE procedure ENABLE DISABLE 9 9 SYS DEFAULT MENU 9 9 1 LANGUAGE Function Sets the language of the control panel display Use To change the language of the control panel di
158. each media type Use To use when the transfer failure at the trailing edge occurs Adjustment The default setting is 0 Range 8 to 7 Adjustment To increase the ATVC value in the direction of a foggier image Instructions the setting value To decrease the ATVC value in the direction of a less foggy image increase the setting value Setting 1 Select TRANSFER POWER and press the Menu Select key Procedure 2 Select MANUAL DUPLEX and press the Menu Select key 3 Select desired media type with the up key A down key V and press the Menu Select key 4 Select desired setting value with the up key A down key V and press the Menu Select key E IMG ADJ THICK Functions To fine adjust density of printed images of each color for thick paper and OHP trans parencies Use To change the density of the printed image for each color with thick paper and OHP transparencies Adjustment The default setting is 0 Range 5 to 5 Adjustment Light color increase the setting value Instructions Dark color decrease the setting value Setting 1 Select IMG ADJ THICK and press the Menu Select key Procedure 2 Select desired color with the up key A down key and press the Menu Select key 3 Select desired setting value with the up key down key V and press the Menu Select key F IMG ADJ BLACK Functions To fine adjust the density of the printed image for a black printing Use To vary the density of the printed ima
159. ean of dirt A011F2C539DA 83 6 Other Field Service Ver 1 0 Nov 2006 6 4 3 Laser irradiation section 1 Open the front door 2 Align the edge of the laser lens cleaning tool 2 with the marker 1 at four places of the waste toner bottle Insert the tool 2 and make two to three reciprocating motions to clean the laser irradiation section NOTE For cleaning do not use any tool other than the specified laser lens cleaning tool magicolor 5550 5570 A011F2C540DA E 7 2 84 Field Service Ver 1 0 Nov 2006 7 How to use the adjustment section Adjustment Setting 7 How to use the adjustment section e Adjustment Setting contains detailed information on the adjustment items and proce dures for this machine e Throughout this Adjustment Setting the default settings are indicated by magicolor 5550 5570 A Advance checks Before attempting to solve the customer problem the following advance checks must be made Check to see if 1 The power supply voltage meets the specifications 2 The power supply is properly grounded The machine shares the power supply with any other machine that draws large current intermittently e g elevator and air conditioner that generate electric noise The installation site is environmentally appropriate high temperature high humidity direct sunlight ventilation etc levelness of the i
160. edure Step Section Check item Result Action 1 Media Is the media damp yes VE Hio media that has just been unwrapped 2 Transfer belt Is the terminal dirty YES Clean IDC sensor 3 board Re IDC Is the sensor dirty YES Clean sensor board Fr Change the transfer belt Has the problem been eliminated Change the IDC sensor board 4 through the checks of steps upto NO Change the MFP board 3 Change high voltage unit 1 Change high voltage unit 2 D ES 206 Field Service Ver 1 0 Nov 2006 16 Image quality problems 16 1 9 Void areas white spots A Typical faulty images void areas white spots magicolor 5550 5570 403615405100 403815408000 Troubleshooting procedure Step Section Check item Result Action Adjust the image with TRANS Adjustment Thick or special media is being YES FER POWER Setting used SERVICE MENU ALIGNMENT TRANSFER POWER Are there scratches or lines evi 3 Print unit dent on photo conductor surface YES Change the print unit 3 Is the outside dirty YES Clean Is the transfer belt dirty with fin 4 gerprints oil or other foreign mat YES Clean ter Wipe the surface clean of dirt with 5 Is the transfer belt dirty or YES a soft cloth Transfer belt Scratched Change a scratched transfer belt for
161. edure ON OFF 9 5 5 EDGE STRENGTH Function Sets edge strength applied to printing with edge enhancement Use To adjust edge strength depending on each image In the order of Low Middle and High edge strength increases Setting The default setting is MIDDLE procedure OFF LOW MIDDLE HIGH NOTE Ifthis setting is set to OFF the EDGE ENHANCEMENT setting is disabled and jobs print without edge enhancement 9 5 6 ECONOMY PRINT Selects whether or not to use the economy print mode where job prints with lower Function e print density and less toner consumption To reduce toner consumption Use n the economy print mode toner consumption will be reduced by approx 30 com pared to the normal mode Setting The default setting is OFF procedure ON OFF NOTE When GLOSSY MODE is set to ON the economy print setting is disabled even if the economy mode is set to ON 121 magicolor 5550 5570 Ka sel magicolor 5550 5570 T Ka Se lt 9 Field Service Ver 1 0 Nov 2006 9 5 7 GLOSSY MODE Function Selects whether or not to use the glossy mode that increases toner adhesion and enhances glossiness of images Use To print more glossy images This mode can be used for media types other than transparencies and envelopes Setting The default setting
162. eed tray is removed from the printer REPLACE 14 STAPLER EMPTY STAPLE Dee when an attempt was made to CARTRIDGE P See During print start up media has been loaded in man ual feed tray and is waiting for a print start command After the user confirms the media and gives the print start command printing starts SSSS 2 15 MANUAL FEED TTTT 2 How to start printing 1 Press the up key 2 Press the down keys select tray with help menu and press the MENU key 3 Set the media loaded in the tray 1 again 99 magicolor 5550 5570 Ka sel magicolor 5550 5570 T Ka Se lt 8 Description of the control panel Field Service Ver 1 0 Nov 2006 PAPER EMPTY Message Priority Description LCD1 LCD2 LCD3 No specified media in trays 1 to 4 SSSS 2 Tray 3 4 is loaded with the specified media but is not TTTT 2 set appropriately 16 Displays when TRAY CHAINING is set to ON ssss 2 No specified media in the specified tray or tray 3 4 is TRAYX EMPTY TTTT 2 not set appropriately Displays when TRAY CHAINING is set to OFF The size and type of media specified in the driver is Ssss 2 not loaded in any tray PAPER ERROR A different size of media from the one specified in the TTTT 2 f d driver is loaded in the tray at media feeding is Disp
163. efault setting is 0 15 to 15 1 step 0 2 mm C LEFT AD J DUPLEX Function Adjusts the left margin of media for double sided printing Use To correct a misaligned print image LEFT ADJ TRAY 1 Adjust the left margin of duplex print media fed from tray 1 manual tray LEFT ADJ TRAY 2 Adjust the left margin of duplex print media fed from tray 2 LEFT ADJ TRAY 3 Adjust the left margin of duplex print media fed from tray 3 LEFT ADJ TRAY 4 Adjust the left margin of duplex print media fed from tray 4 Setting procedure 1 Select LEFT ADJ DUPLEX and press the Menu Select key 2 Select desired tray and press the Menu Select key 3 Select desired adjustment amount with the up key A down key V and press the Menu Select key The default setting is 4 15 to 15 1 step 0 2 mm 163 magicolor 5550 5570 7 Ka sel magicolor 5550 5570 T Ka Se lt 11 SERVICE MENU Field Service Ver 1 0 Nov 2006 D TRANSFER POWER 1 SIMPLEX PASS Functions Adjust the 2nd image transfer output ATVC on the single sided pages for each media type Use To use when the transfer failure at the trailing edge occurs Adjustment The default setting is 0 Range 8 to 7 Adjustment To increase the ATVC value in the direction of a foggier image Instructions
164. elp message SERVICE CALL C002 PREPARE RAM ERROR NEW WASTE TONER BOTTLE 4138F3E00SDA 4138F3E006DA 87 magicolor 5550 5570 Ka oO sel lt 8 Description of the control panel Field Service Ver 1 0 Nov 2006 e 8 1 3 Normal messages LO 2 The basic screen is displayed after warmup has been completed D e The READY LEDO lights up while the message is displayed E Display Description o LCD 1 Printer mode is displayed Normally READY is displayed E LCD 2 598 The message is displayed Normally no message is displayed Key guidance is displayed Normally MENU to enter is displayed LCD 4 When the MENU key is pressed the panel displays the MENU screen When a WARNING message is displayed V for help is also displayed When the Down key V is pressed the panel displays the HELP screen Toner remaining State level gauge Message Key guidance Toner remaining amoun 100 Full Toner remaining amount 0 Empty Toner color display T Ka x lt A011F3E505DA A Toner remaining level gauge The amount of each color of toner remaining is graphed in 10 increments 11 scales However it s not displayed during the following states Operator Call Service Call Menu
165. emaining in periodic replacement parts and units such as the transfer roller transfer belt and fusing unit 109 9 Field Service Ver 1 0 Nov 2006 C Counter Information The total number of pages that have been printed is counted and displayed based on the description shown in the following table Counter information list Types of count Contents Count timing magicolor 5550 5570 The total number of monochrome pages ejected from the printer Increment by one per simplex and by two per duplex Monochrome Total Count The total number of color pages ejected from the printer Increment by one per simplex and by two per duplex Full color The total number of monochrome duplex sheets ejected from the printer Increment by one per duplex and by zero Total Count per simplex When a sheet of duplex The total number of color duplex sheets media is ejected ejected from the printer properly Increment by one per duplex and by zero per simplex Monochrome Full color The total number of monochrome pages on a A4 basis that have been ejected from the Monochrome printer Increment by 100 per A4 simplex and by 200 Total Count per A4 duplex 1 Normalized The total number of color pages on a A4 basis that have been ejected from the printer Increment by 100 per A4 simplex and by 200 per A4 duplex 1 Full color The number of sheets used for each media sourc
166. en the main power switch is turned ON a door or cover is opened and closed or a misfeed or malfunction is reset B Action Relevant electrical parts Media feed sensor PS2 PC control board PCCB Media feed clutch CL1 MFP control board MFPB Transport motor M1 WIRING DIAGRAM Step Action Location Control Signal Electrical Com ponent 1 Initial check items 2 PS2 sensor check PCCB PJ5PCCB 6 ON B to C 4 3 CL1 operation check PCCB PJ6PCCB 2 REM B to C 5 4 M1 operation check PCCB PJ3PCCB 1 to 4 B to C 5 5 Change PCCB 6 Change D ES 18 Field Service Ver 1 0 Nov 2006 6 4 3 Misfeed at the tray 3 tray 4 vertical transport section A Detection timing 6 Jam display Type Description feed at tray 3 Detection of mis The media does not block the registration sensor PS4 even after the lapse of a given period of time after it has blocked the media feed sensor PS2 vertical transport The media does not unblock the media feed sensor PS2 even after the lapse of section a given period of time after it has blocked the media feed sensor PS2 feed at tray 4 Detection of mis The media does not block the media feed sensor PS2 of tray 3 even after the lapse of a given period of time after it has blocked the media feed sensor PS2 vertical transport T
167. er roller has been replaced Setting 1 Call the service menu to the screen procedure 2 Select SUPPLIES gt REPLACE TRANS ROLLER and select YES 3 Press the menu select key and reset the counter 170 Field Service Ver 1 0 Nov 2006 11 SERVICE MENU C FUSER UNIT Function Resets the fusing unit counter Use To use when the fusing unit has been replaced Setting 1 Call the service menu to the screen procedure 2 Select MAINTENANCE MENU SUPPLIES REPLACE FUSER UNIT and select YES 3 Press the menu select key and reset the counter 11 5 RESTORE PASSWARD Function Reinitializes the user password used for the INTERFACE MENU SYSTEM DEFAULT MENU MAINTENANCE MENU set by user Use To reinitialize the user password when the menu cannot be opened even when enter ing the correct password To reinitialize the user password when the user forgets the password YES Initialize password NO Not initialize password Setting procedure 1 Select RESTORE PASSWORD and press the Menu Select key 2 Select YES and press the Menu Select key 3 Return the password set at INTERFACE MENU SYSTEM DEFAULT MENU MAINTENANCE to 0000 The default setting is NO YES NO 11 6 SOFT SWITCH Function Use Not used Setting procedure 171 magicolo
168. eset Reset DETAIL P120 HALFTONE TEXT PRINTING Reset Reset LINE ART P 120 GRAPHICS PRINTING Reset Reset DETAIL P 120 IMAGE PRINTING Reset Reset OFF P 120 EDGE ENHANCE TEXT PRINTING Reset Reset ON P 121 MENT GRAPHICS PRINTING Reset Reset ON P121 EDGE STRENGTH Reset Reset MIDDLE 121 ECONOMY PRINT Reset Reset OFF P121 GLOSSY MODE Reset Reset OFF P 122 CONTRAST Reset Reset 0 P122 RGB SOURCE Rese Reset sRGB P122 IMAGE RGB PHOTO PRINTING INTENT Reset Reset P122 QUALITY MENU RGB GRAY Rese Reset P 123 RGB SOURCE Reset Reset sRGB P 123 PCL TEXT RGB Rese Reset VIVID P 123 SETTING enne INTENT BLACK AND RGB GRAY Reset Reset GRAY P123 RGB SOURCE Reset Reset sRGB P 124 GRAPHICS RGB PRINTING INTENT Reset Reset VIVID P 124 BLACK AND RGB GRAY Reset Reset GRAY P 124 RGB SOURCE Reset Reset sRGB P 124 RGB PHOTO INTENT Reset Reset GRAPHIC P125 PS IMAGE SETTING GRAY Reset Reset mat r P 125 DESTINA TION Reset Reset AUTO P125 PROF 147 magicolor 5550 5570 E Ka sel lt 9 Field Service Ver 1 0 Nov 2006 E Reset Item Item RESTORE RESTORE RESTORE Initial Value page NETWORK PRINTER ALL K RGB 5 SOURCE E Reset Reset
169. etails of each item see Menu See P 104 T Ka Se lt 92 Field Service Ver 1 0 Nov 2006 8 Description of the control panel 8 1 4 Operator call messages These messages are displayed when minor error s that can be handled by user occur The Error LED 4 lights while the message is displayed on the control panel The Ready LED on control panel turns OFF during operator call The control panel displays the following when an operator call message is displayed magicolor 5550 5570 Display Description LCD 1 A warning icon A is displayed and the state is displayed on the right for example TONER EMPTY LCD2 LCD 3 Message is displayed for example REPLACE M for help is displayed IDA By pressing the down key the panel displays the Help screen In the case of an operator call message related to a toner cartridge the toner remaining level gauge is displayed and the gauge of the appropriate color flashes for example the M gauge In the case of an operator call message for another reason the printer icon is displayed with a flashing warning icon Warning icon N State TONER EMPTY Warning message REPLACE Toner remaining M level gauge Key guidance for help 4138F3E004DA Warning icon A WASTE TONER FULL REPLACE BOTTLE Ax
170. g motor Y M C M1 Driving unit MFP board MFPB DC power supply DCPU Step Action WIRING DIAGRAM Control signal Location electri cal component Check the M1 connector for proper connec tion and correct as necessary Check the MFPB connector for proper con 2 nection and correct as necessary _ a 3 1 operation check MFPB PJ8MFPB 3 5 to 7 7 4 Change driving unit 5 Change 6 Change DCPU 185 magicolor 5550 5570 D N S Q 5 14 Malfunction code Field Service Ver 1 0 Nov 2006 14 3 5 0046 Fusing fan motor malfunction Relevant electrical parts Fusing fan motor FM2 MFP board MFPB WIRING DIAGRAM Step Action Location electri Control signal cal component magicolor 5550 5570 1 Check the FM2 connector for proper con _ nection and correct as necessary Check the fan for possible overload and 2 correctas necessary 3 FM2 operation check MFPB PJ21MFPB 1 ON C 9 MFPB PJ21MFPB 3 LOCK Change FM2 Change MFPB 14 3 6 004C Ozone ventilation fan motor malfunction Relevant electrical parts Ozone ventilation fan motor FM3 MFP board MFPB WIRING DIAGRAM Step Action Location electri Control signal cal component Check the FM3 connector for proper con nection and c
171. g processed and all jobs waiting to be printed LCD2 LCD 3 e By pressing the up key A down key V the item can be selected The selected item is displayed with highlighted text The default setting is CONTINUE By pressing the MENU key the selected item is entered By pressing the Cancel key the job cancel menu is closed Job cancellation Cancelled Job items ALL JOBS 4138F3E014DA e By selecting CURRENT JOB or ALL JOB and pressing the MENU key job cancellation is implemented Ka sel lt Canceling job Key guidance 4138F3E015DA 91 8 Description of the control panel Field Service Ver 1 0 Nov 2006 F Menu The menu is displayed when the MENU key is pressed The control panel displays the following description at the menu screen Display Description LCD 1 A Warning icon is displayed magicolor 5550 5570 Menu items are displayed 3 items 7 items LCD 2 By pressing the up key A down key V the item is selected The menu consists of the following 8 items PROOF PRINT MENU LCD 3 PRINT MENU PAPER MENU QUALITY MENU MEMORY DIRECT CAMERA DIRECT LCD 4 INTERFACE MENU SYS DEFAULT MENU MAINTENANCE MENU SERVICE MENU Up key Menu Scroll bar Menu items Down key 4138F3E003DA For the d
172. g unit cover 2 A01FF2C005DA 10 Field Service Ver 1 0 Nov 2006 A01FF2CO06DA 2 3 8 Relay unit AO1FF2C506DA AO1FF2C507DA 2 Other 5 Remove two screws 1 disconnect two connector 2 and remove the stapling unit 3 1 Open the relay unit cover 1 2 Unlock the relay unit lever 1 11 Staple Finisher bd 7 Le gt 2 Other Field Service Ver 1 0 Nov 2006 3 Remove two mounting hooks 1 Staple Finisher 4 Pull up the two fixed pins 1 for unlocking 5 Remove the relay unit 2 Maintenance 2 3 9 1 Disconnect the connector 1 from the main body AO1FF2C511DA 12 Field Service Ver 1 0 Nov 2006 2 Other 2 Pull the lever 1 and remove the staple finisher 2 Staple Finisher AO1FF2C510DA 2 3 10 FS control board 1 Remove the rear cover See P8 2 Remove all 23 connectors on the FS control board G 7 Le gt A01FF2C007DA 3 Remove two screws 1 remove two card spacers 2 and remove the FS control board 3 3 2 A01FF2C008DA 13 2 Other Field Service Ver 1 0 Nov 2006 2 3 11 Tray up down motor assy 1 Remove the main tray 1 See 9 2 Remove two screws 1 and remove the output tray 2 a A01FF2C009DA 3 Remo
173. ge of a black printing Adjustment The default setting is 0 Range 210 42 Adjustment If the black is light increase the setting value Instructions If the black is dark decrease the setting value Setting 1 Select IMG ADJ BLACK and press the Menu Select key Procedure 2 Select desired setting value with the up key A down key V and press the Menu Select key 165 magicolor 5550 5570 Ka E lt magicolor 5550 5570 T Ka Se n lt 11 SERVICE MENU Field Service Ver 1 0 Nov 2006 G IMAGE ADJ PARAM Function Adjusts the printer in case of an image quality problem uneven density Use To correct image quality problems uneven density due to the printer being operated at a high altitude Setting The default setting is 0 procedure g 1 When the setting has been changed sure to run a CALIBRATION AIDC process See P 128 H MAXIMUM DENSITY Functions To adjust gradation color and image density to target reproduction levels by varying the maximum amount of toner sticking to media through auxiliary manual fine adjust ment of gamma of each color after gradation adjust Use An image quality problem is not corrected even after gradation adjust has been run Adjustment The default setting is 2 Range 10 to 10
174. gnal cal component 1 Reboot the main body Check the cable that has been used for 2 update of the firmware for proper connec _ tion and correct as necessary Check the firmware update file and if the 3 is not the correct one update the firm ware Check the firmware update procedure and 4 if the procedure is not correct update the firmware again 5 Update the firmware again Check the PRCB connector for proper con nection and correct as necessary 7 Change PRCB D 2 N 2 Q 5 195 14 Malfunction code Field Service Ver 1 0 Nov 2006 14 3 40 C071 Hardware configuration error Relevant electrical parts Print control board PRCB WIRING DIAGRAM magicolor 5550 5570 Step Action Location electri cal component 1 Reboot the main body Control signal Check the PRCB connector for proper con nection and correct as necessary 3 Change PRCB 14 3 41 FFFF Interface Communication error Relevant electrical parts Print control board PRCB MFP board MFPB WIRING DIAGRAM Step Action Location electri cal component 1 Reboot the main body Control signal Check the PRCB connector for proper con nection and correct as necessary Check the MFPB connector for proper con
175. he lock lever 1 to unlock the print unit 4 Press down the Push marked place 1 5 Pull the print unit 2 out B Reinstallation procedure 1 After removing the plastic bag hold the print unit 1 with your hands and shake it two times as shown in the left illustration 3 Periodical check Field Service Ver 1 0 Nov 2006 0199 0999 10 021 tic bag and remove the shipping 2 Take the print unit 1 out of the plas tape 3 Remove the protective cover 1 4 Slide the print unit 1 in A011F2C517DA A011F2C518DB A011F2C519DA 17 3 Periodical check Field Service Ver 1 0 Nov 2006 5 Raise the lock lever 1 magicolor 5550 5570 6 Slide the lock lever 1 to the left to lock the print unit 7 Close the front door E 7 2 A011F2C521DA NOTE When installing and removing the 1 print unit take care not to touch the surface of the PC drum 1 A011F2C522DA 18 Field Service Ver 1 0 Nov 2006 3 Periodical check 3 4 6 Replacing the waste toner bottle 1 Open the front door 2 Turn the lever 1 to unlock the waste toner bottle magicolor 5550 5570 3 Holding the left and right handles 1 remove the waste toner bottle 2 4 To reinstall reverse the order of removal 5
176. he media does not unblock the media feed sensor PS2 even after the lapse of section a given period of time after it has blocked the media feed sensor PS2 B Action Relevant electrical parts Media feed sensor PS2 Registration sensor PS4 Transport motor M1 PC control board PCCB MFP control board MFPB WIRING DIAGRAM Step Action Location Control Signal Electrical Com ponent 1 Initial check items 2 PS2 sensor check PCCB PJ5PCCB 6 ON B to C 4 3 PS4 sensor check PJ15MFPB 3 ON C 3 main body 4 M1 operation check PCCB PJ3PCCB 1 to 4 B to C 5 5 Change PCCB M 6 Change 19 Lower Feeder Unit D 2 N S Q 5 6 Jam display Field Service Ver 1 0 Nov 2006 Lower Feeder Unit Blank Page D ES 20 EH m n 1 KONICA MINOLTA SERVICE MANUAL Duplex Option 2006 11 KONICA MINOLTA BUSINESS TECHNOLOGIES INC Ver 1 0 Revision history After publication of this service manual the parts and mechanism may be subject to change for improvement of their performance Therefore the descriptions given in this service manual may not coincide with the actual machine When any change has been made to the descriptions in the service manual a revised version will be issued with a revision m
177. hooting procedure Step Section Check item Result Action Adjust the image with IMAGE Adjustment The printer is being operated at Es ADJ PRAM Setting high altitude SERVICE MENU ALIGN MENT IMAGE ADJ PRAM Are there scratches or lines evi 2 i it Print unit dent on photo conductor surface YES Ghange the print unit 3 Is the outside dirty YES Clean PH unit Is the window surface dirty YES Clean Wipe the surface clean of dirt with 5 balt dirty or YES soft cloth Change a scratched scratched transfer belt for a transfer belt e Wansferbelt IC the terminal dirty YES Clean 7 le the ttansferiroller diriy or YES Change the transfer roller scratched Has the problem been eliminated Change the transer belt unit 8 through the checks of steps up to NO Changs the PH unit 7 9 Change High voltage unit 1 Change High voltage unit 2 201 magicolor 5550 5570 et 2 pa 2 Q 5 magicolor 5550 5570 D ES F 5 16 Image quality problems 16 1 4 Uneven density in CD A Typical faulty images Field Service Ver 1 0 Nov 2006 403615404600 403616404700 Troubleshooting procedure Step Section Check item Result Action Adjust the image with IMAGE 1 Adjustment The printer
178. ialization starts it cannot be cancelled The default setting is RESTORE NETWORK RESTORE NETWORK RESTORE PRINTER RESTORE ALL List of reset items 1 Reset Item ui Ref Item RESTORE RESTORE RESTORE Initial Value page NETWORK PRINTER ALL DEFAULT TRAY Reset Reset TRAY2 P114 PAPER SIZE Reset Reset Letter P 114 e WIDTH 8 5inches D Reset Reset LENGTH 4 tinch o TRAY CUSTOM MEN 2 P115 ES 5 mm E Reset Reset ENGTH 297mm 9 PAPER TYPE Reset Reset PLAIN PAPER P 115 E PAPER SIZE Reset Reset Letter P 116 TRAY2 PAPER TYPE Reset Reset PLAIN PAPER P 116 PAPER PAPER THAT MENU SOURCE 353 PAPER Reset Reset PLAIN PAPER P 116 TRAY CHAINING Reset Reset ON PATI DUPLEX Reset Reset OFF REF COPIES Reset Reset 1 P 118 COLLATE Reset Reset OFF P 118 FINISHING Reset Reset MAIN TRAY P 118 JOB SEPARATION Reset Reset OFF P 119 IMAGE ROTATION Reset Reset OFF 119 Destination items For details see the page referenced 146 Field Service Ver 1 0 Nov 2006 9 Menu List of reset items 2 Reset Item x Ref Item RESTORE RESTORE RESTORE Initial Value NETWORK PRINTER ALL COLOR MODE Reset Reset COLOR P119 BRIGHTNESS Reset Reset 0 P119 IMAGE PRINTING R
179. image Setting The default setting is PHOTOGRAPHIC procedure VIVID PHOTOGRAPHIC 132 Field Service Ver 1 0 Nov 2006 9 Menu G RGB GRAY Function Sets the RGB gray reproduction of the printed image for camera direct photo printing Use To set the gray print method that is processed by the printer for camera direct photo printing COMPOSITE BLACK Print gray with the toner of 4 colors CMYK BLACK AND GRAY Print black R G B 0 only with K toner and print gray with toner of 4 colors CMYK BLACK ONLY Print gray only with K toner Setting The default setting is COMPOSITE BLACK procedure COMPOSITE BLACK BLACK AND GRAY BLACK ONLY H HALFTONE Function Sets the halftone characteristic of the printed image for camera direct photo printing To set the halftone characteristic that is used for camera direct photo printing LINE ART HALFTONE characteristic that emphasizes the resolution of the print image Use DETAIL HALFTONE characteristic that emphasizes the balance between the resolution and the tone reproducibility of the print image SMOOTH HALFTONE characteristic that emphasizes the tone reproducibility of the print image Setting The default setting is DETAIL procedure LINE ART DETAIL SMOOTH 133 magicolor 5550 5570 A Ka sel 9 Field Service Ver 1 0 Nov 2006 e 9 8 IN
180. in of envelope TRANSPARENCY Adjust the head margin of transparency Setting 1 Select TOP ADJUSTMENT and press the Menu Select key procedure 2 Select desired media type and press the Menu Select key 3 Select desired adjustment amount with the up key A down key V and press the Menu Select key The default settings are as follows respectively PLAIN PAPER 2 THICK 4 ENVELOPE 13 TRANSPARENCY 5 15 to 15 1 step 0 2 mm 155 magicolor 5550 5570 T Ka Se lt 9 Field Service Ver 1 0 Nov 2006 B LEFT ADJUSTMENT Function Adjusts the left margin of media for single sided printing e To correct a misaligned print image LEFT ADJ TRAY 1 Adjust the left margin of media fed from tray 1 manual tray Use LEFT ADJ TRAY 2 Adjust the left margin of media fed from tray 2 LEFT ADJ TRAY 3 Adjust the left margin of media fed from tray 3 LEFT ADJ TRAY 4 Adjust the left margin of media fed from tray 4 Setting 1 Select LEFT ADJUSTMENT and press the Menu Select key procedure 2 Select desired tray and press the Menu Select key 3 Select desired adjustment amount with the up key A down key V and press the Menu Select key The default setting is 0 15 to 15 1 step 0 2 mm C LEFT ADJ DUPLEX Function Adjusts the left margin of media for double sided printing Use e To correct a misaligned print im
181. int gray with toner of 4 colors CMYK BLACK ONLY Print gray only with K toner Setting The default setting is BLACK AND GRAY procedure COMPOSITE BLACK BLACK AND GRAY BLACK ONLY 4 DESTINATION PROF Function Sets the output profile To set the custom profile used for output AUTO Select automatically appropriate output profile that has been pre Use i set at the printer with other print conditions Custom Profile Custom profile that has been downloaded to the printer by user Setting The default setting is AUTO procedure AUTO Custom Profile C GRAPHICS PRINTING 1 RGB SOURCE Function Sets the RGB color space of the graphics to be printed To set the input RGB color space that is used for printing graphics figures Use sRGB BlueAdjustRGB Profile that has been preset to the printer DVICE COLOR It uses the device color in the color space Setting The default setting is SRGB procedure DEVICE COLOR sRGB AppleRGB AdobeRGB1998 ColorMatchRGB BlueAdjustRGB 126 Field Service Ver 1 0 Nov 2006 9 Menu 2 RGB INTENT Function Sets the RGB characteristic of the graphics to be printed Use To set the color conversion characteristic from input RGB to device CMYK that is used for printing graphics figures VIVID Color conversion characteristic suited to the image empha sizing on color vividness PHOT
182. is being operated at YES ADJ PRAM Setting high altitude SERVICE MENU ALIGN MENT IMAGE ADJ PRAM Are there scratches or lines evi Print unit dent on photo conductor surface YES Changa tho print unit 3 Is the outside dirty YES Clean Is the contact on the rail of the 4 Transfer belt in good contact with NO Check or correct contact the mating part 5 Is the transfer belt dirty with fin YES Clean gerprints or oil Transfer belt Wipe the surface clean of dirt with 6 Jee transfer Bel dirty r YES a soft cloth Change a scratched scratched transfer belt for a transfer belt 7 Is the terminal dirty YES Clean 8 le the transfer roller dirtyor YES Change the transfer roller scratched Has the problem been eliminated Change the transfer belt 9 through the checks of steps up to NO Change high voltage unit 1 8 Change high voltage unit 2 202 Field Service Ver 1 0 Nov 2006 16 Image quality problems 16 1 5 Low image density A Typical faulty images magicolor 5550 5570 403616403600 Troubleshooting procedure Step Section Check item Result Action Thani di Adjust the image with TRANS Adjustment e printer is being operate in FER POWER 1 the climate such as dry or highly YES Setting humid SERVICE MENU ALIGNMENT TRANSFER POWER 2 Print unit Is the outside dirty YES Clean 3 PH unit Is the window surface dirty YES Clean
183. it connected tact properly High voltage 4 unit 1 Is the connector corrected prop NO Reconnect High voltage erly unit 2 Has the problem been eliminated Change high voltage unit A 5 through the checks of steps up to NO Change High voltage unite 4 9 ps up Change the MFP board I Change the PH unit D E 210 Field Service Ver 1 0 Nov 2006 16 1 13 Incorrect color image registration A Typical faulty images 16 Image quality problems 4036fs4032c0 B Troubleshooting procedure Step Section Check item Result Action Is the transfer belt dirty with fin 1 gerprints oil or other foreign mat YES Clean ter Wipe the surface clean of dirt with 2 Is the transfer belt dirty or YES a soft cloth Transfer belt Scratched Change a scratched transfer belt for a transfer belt 3 Is the drive coupling to the YES Clean machine dirty 4 JS h ranstorrollordiriy or YES Change the transfer roller scratched 5 us print unit installed in posi wo noi sell the print unit Print unit Es a s the photo conductor 6 cralehed YES Change the print unit Has the problem been eliminated Change the transfer belt 7 through the checks of steps upto NO Change the PH unit 6 Change the MFP board 211 magicolor 5550 5570 Hd 2 Q
184. ix 17 Parts layout drawing 17 1 Main body magicolor 5550 5570 4 5 A011F5C503DA 1 MFP board 5 High voltage unit 2 HV2 2 DC power supply DCPU 6 High voltage unit 1 HV1 3 Operation board OB 7 Print control board fan motor FM5 4 Toner level sensor board TLSB 8 Print control board PRCB E oO a a lt 217 magicolor 5550 5570 2 5 fer lt 17 Parts layout drawing Field Service Ver 1 0 Nov 2006 N 218 Media feed clutch 1 CL1 Media feed clutch 2 CL3 Fusing fan motor FM2 Fusing motor M4 Registration roller clutch CL2 Pressure retraction clutch 2 CL5 Pressure retraction clutch 1 CL4 PH unit Intermediate transport motor M3 Developing motor K M5 Ozone fan motor FM3 Developing motor Y M C M1 Color PC drum motor M2 Toner supply motor Y M M6 DC power supply fan motor FM1 Toner supply motor C K M7 A011F5C504DA Field Service Ver 1 0 Nov 2006 17 Parts layout drawing 16 14 15 A011F5C505DA 1 Media loop sensor PS6 11 Door Sensor Fr PS14 2 Fusing media size sensor PS15 12 Registration sensor PS4 3 Media full sensor PS12 13 OHP sensor PC7 4 Media empty sensor 2 PS3 14 Media empty sensor 1 PS1 5 IDC sensor board Fr IDCSB F 15 Wa
185. ization method and press the Menu Select key 3 ARE YOU SURE is displayed 4 By pressing the Menu Select key initialization starts By pressing the Cancel key without pressing the Menu Select key the start of initialization can be cancelled 5 The printer restarts and the hard disk is initialized Once the initialization starts it cannot be cancelled 7 Ka sel The default setting is USER AREA ONLY USER AREA ONLY ALL NOTE This menu is available only when an optional compact flash card is installed 145 9 Field Service Ver 1 0 Nov 2006 9 9 16 RESTORE DEFAULTS 9 Function Restores the factory default of each setting K To restore the defaults of all settings 2 RESTORE NETWORK Restore the default for INTERFACE MENU ETHERNET setting Use RESTORE PRINTER Restore the default for PAPER MENU QUALITY MENU SYS DEFAULT MENU and CAMERA DIRECT setting RESTORE ALL Restore defaults for all settings Setting 1 Select RESTORE DEFFAULTS and press the Menu Select key procedure 2 Select desired mode and press the Menu Select key 3 ARE YOU SURE is displayed 4 By pressing the Menu Select key initialization starts By pressing the Cancel key without pressing the Menu Select key the start of initialization can be cancelled 5 The printer restarts and the hard disk is initialized Once the init
186. l lt 9 Field Service Ver 1 0 Nov 2006 9 9 3 PAPER N LO 3 A DEFAULT PAPER 9 1 PAPER SIZE 5 Function Sets the default media size 5 Use To set the default media size E Setting For North America procedure The default setting is LETTER For other destinations The default setting is A4 LETTER LEGAL EXECUTIVE A4 A5 A6 B5 JIS B6 JIS GOVT LETTER STATE MENT FOLIO SP FOLIO UK QUARTO FOOLSCAP GOVT LEGAL 16K PHOTO 4 x 6 PHOTO 10 x 15 KAI 16 KAI 32 ENV C5 ENV C6 ENV DL ENV MONARCH ENV CHOU 3 ENV CHOU 4 B5 ISO ENV 10 ENV YOU 4 JPOST JPOST D CUSTOM NOTE Depending on the setting selected for SYS DEFAULT MENU PAPER UNIT OF MEASURE PHOTO 4 x 6 may change to PHOTO 10 x 15 2 CUSTOM SIZE Function Sets the custom media width and length Use To set the width and length of the custom media size Setting 1 Select CUSTOM SIZE and press the Menu Select key procedure 2 Select WIDTH or LENGTH and press Menu Select key 3 Set desired number with the up keyA down keyV and press the Menu Select key lt For North America gt The default setting of WIDTH is 8 50 inches WIDTH 3 63 inches to 8 50 inches The default setting of LENGTH is 11 00 inches T Ka Se lt LENGTH 5 83 inches 14 00 inches lt For other destinations gt The default setting of WIDTH is 210 mm WIDTH 9
187. l amount of toner used 111 9 Field Service Ver 1 0 Nov 2006 e E How to read consumable periodic replacement parts units counter information The lower left part of the statistics page shows numerical values that represent consum iB able periodic replacement parts units counter information 5 The table below explains counter information that is provided by each numerical data 5 lt Display the statistics page gt S 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 6J07 Meaning of counter value From the left of the numerical values No Contents 1 Number of times a High capacity toner cartridge K has been replaced 2 Number of times a Standard capacity toner cartridge K has been replaced 3 Number of times a toner cartridge made by companies other than Konica Minolta has been replaced 4 Number of times a High capacity toner cartridge C has been replaced 5 Number of times a Standard capacity toner cartridge C has been replaced 6 Number of times a toner cartridge C made by companies other than Konica Minolta has been replaced 7 Number of times a High capacity toner cartridge M has been replaced 8 Number of times a Standard capacity toner cartridge M has been replaced 9 Number of times a toner cartridge M made by companies other than Konica Minolta has been replaced 10 Number of times a High capacity toner cartri
188. layed while the first set is copying After the second set starts printing the LCD 1 state is changed to COPYING and Number of processed print Total number of print is displayed Scroll bar is displayed When multiple jobs are sent a scroll bar is displayed e By pressing the left key lt J right keyl gt the jobs waiting to be printed are displayed The following example shows the scroll bar in the case of two jobs By pressing the right key the panel displays the job waiting to be printed To return to the display of the job cur rently processing press the left key LCD4 State PRINTING f Data receiving icon 2 Job information AKIRA KUROSAWA E Progress 1 T Left key K lt Right key Scroll bar PRINTING TAKESHI KITANO Print waiting job 4138F3E011DA 89 magicolor 5550 5570 T Ka Se no lt 8 Description of the control panel Field Service Ver 1 0 Nov 2006 C Firmware update The control panel displays the following description at firmware update Display Description LCD 1 FIRMWARE UPDATE is displayed LCD 2 LCD 2 displays the type of firmware for example SYSTEM SYSTEM Controller firmware BOOT Boot firmware RESOURCE Resource file CONFIGURATION Equipment configuration file ENGINE Engine firmware LCD 3 Progress of the update is displayed for exa
189. lays when TRAY CHAINING is set to ON The size and type of media specified in the driver is TRAYX PAPER 585 2 not loaded in the specified tray 5 TTTT 2 A different size of media from the one specified in the driver is loaded in the specified tray at media feeding Displays when TRAY CHAINING is set to OFF REMOVE The printed media volume has reached maximum PAPER capacity in the exit tray of the main body The printed media volume has reached maximum 18 OUTPUT FULL SUB TRAY 1 capacity in the sub tray of the staple finisher REMOVE PAPER The printed media volume has reached maximum MAIN TRAY capacity in the main tray of the staple finisher W PRESS The volume of data to be printed exceeds the permissi 19 MEMORY FULL CANCEL ble amount of data to be processed by the machine s memory 20 UNABLE TO The specified data of the held job is being received but STORE JOB an optional HDD is not installed HOLD JOB XXXX ERROR inti j i i i Low 21 PRESS CAN When printing a stored job the printer configuration was CEL changed since the job was stored 1 Only when the optional staple finisher is mounted 2 SSSS represents the media size while TTTT shows the media type 100 Field Service Ver 1 0 Nov 2006 8 2 3 Service call messages 8 Description of the control panel For troubleshooting procedures see Troubleshooting
190. lean orchange thie media Are the Media Separator Fingers dirty deformed or Clean or change the defective Media Separa worn tor Finger Are rolls rollers dirty deformed or worn Clean or change the defective roll roller Are the Edge Guide and Trailing Edge Stop at correct a k Set as necessary position to accommodate media y Are actuators found operational as checked for correct operation Correct or change the defective actuator D E Q Q 5 11 Duplex Option D ES 3 Jam display 3 4 2 Misfeed A Detection timing Field Service Ver 1 0 Nov 2006 at duplex option media transport section Type Description Detection of mis The sensor on the AD control board ADCB is not blocked even after the lapse of a given period of time after it has been unblocked feed at duplex option media trans port section The media does not unblock the registration sensor PS4 even after the lapse of a given period of time after the sensor on the AD control board ADCB has been unblocked Detection of media The sensor on the AD control board ADCB is unblocked when the main power ER at duplex option switch is turned ON a door or cover is opened and closed or a misfeed or mal media transport D se function is reset section B
191. les periodic replacement parts units is displayed print a statistics page from the PRINT MENU STATISTICS menu and check the status of the other consumables too See P 109 8 2 1 Normal messages A Normal messages Message LCD1 Description INITIALIZING The printer is being initialized READY Print enabled Data not being printed OFFLINE oo ENERGY SAVER Machine in energy saver mode PROCESSING Print data processing Data receiving printer is started PRINTING Data being printed Printer is started COPYING Data being printed in sets WARMING UP During warmup CALIBRATING Color shift correction in progress CANCELING JOB Job canceled REBOOTING The printer is restarting FIRMWARE UPDATE The printer s firmware is being upgraded 96 Field Service Ver 1 0 Nov 2006 B Warning messages 8 Description of the control panel E Message Priority LCD2 LCD3 Description High 1 UNABLE TO Print in sets disabled full hard disk 9 This warning message is displayed during printing UNABLE TO When a job with stapling is printing the number of printed pages 2 already exceeds the number of pages that can be stapled STAPLE JOB 1 This warning message is displayed during printing HDD e 3 NEAR FULL The hard disk space will run out soon MEMORY CARD 4 NEAR FULL The compact flash space will run out soon I UNIT
192. lor 5550 5570 G 7 2 magicolor 5550 5570 Maintenance 3 Periodical check A011F2C532DA 22 Field Service Ver 1 0 Nov 2006 9 Grasp the transfer belt handle and pull the transfer belt out 10 Remove the packing material from the new transfer belt NOTE Use care not to touch the belt of the transfer belt 11 Insert the transfer belt 1 along the rail 2 NOTE When inserting the unit use care not to allow the docking gear to hit against the rail or other mechanism to prevent damage 12 To reinstall reverse the order of removal 13 From the Menu select MAINTE NANCE MENU gt SUPPLIES gt REPLACE TRANS BELT and execute this function to reset the transfer belt counter value For details see Adjustment Setting 14 From the Menu select QUALITY MENU CALIBRATION AIDC PROCESS and execute this function For details see Adjustment Setting Field Service Ver 1 0 Nov 2006 3 Periodical check 3 4 9 Replacing the fusing unit A NOTE Before replacing the fusing unit make sure that it has sufficiently cooled down 1 Turn OFF the power switch unplug the power cord from the power outlet and let the machine to stand idle for about 20 min 2 Open the front door 3 Remove the operation board See P 47 4 Remove the upper front cover See P 42 magicolor 5550 5570 5 Disconnec
193. me mode magicolor 5570 Full color mode 31 7 pages min Letter 1 sided print plain paper 30 0 pages min A4S 1 sided print plain paper 37 0 pages min Letter 1 sided print plain paper 35 0 pages min A4S 1 sided print plain paper Monochrome mode Field Service Ver 1 0 Nov 2006 2 Product specifications Media sizes Tray 1 Standard size SEF only Legal Letter Government Letter Statement Executive Folio SP Folio UK Quatro Foolscap Government Legal 45 B5 B5 ISO A5 A6 B6 Photo size 16K 16 Kai32 Envelope Com10 C5 C6 DL Monarch Youkei 4 Youkei 4 Choukei 3 Youkei 0 Choukei 4 Postcard Japanese postcard Double postcard Custom size Minimum size 92 mm x 148 mm 3 6 inch x 5 8 inch Maximum size 218 mm x 356 mm 8 6 inch x 14 0 inch e Long size paper 357 mm to 1 200 mm 14 0 inch x 47 2 inch 1 sided mode only Tray 2 A4S LetterS Media types Tray 1 Plain paper 60 to 90 g m 16 to 24 Ib e Recycled paper 60 to 90 g m 16 to 24 Ib Thick stock 1 91 to 150 g m 24 to 40 Ib e Thick stock 2 128 to 210 g m 34 to 56 Ib Glossy paper 1 100 to 150 g m 26 6 to 40 Ib e Glossy paper 2 128 to 210 g m 34 to 56 Ib OHP transparencies Letterhead Envelopes Labels Postcards Double postcards 1 Long size paper up to 1200 mm 47 2 inches Tray 2 Plain paper 60 to 90 g m 16 to 24 Ib
194. method that is used for the printed image picture COMPOSITE BLACK Print gray with the toner of 4 colors CMYK Use BLACK AND GRAY Print black R G B 0 only with K toner and print gray with toner of 4 colors CMYK BLACK ONLY Print gray only with K toner Setting The default setting is COMPOSITE BLACK procedure COMPOSITE BLACK BLACK AND GRAY BLACK ONLY C TEXT PRINTING 1 RGB SOURCE Function Sets the RGB color space of the text to be printed To set the input RGB color space that is used for printing text letter Use sRGB Profile that has been preset to the printer DVICE COLOR It uses the device color in the color space Setting The default setting is SRGB procedure DEVICE COLOR sRGB 2 RGB INTENT Function Sets the RGB characteristic of the text to be printed Use To set the color conversion characteristic from input RGB to device CMYK that is used for printing text letter VIVID Color conversion characteristic suited to the image emphasiz ing on color vividness PHOTOGRAPHIC Color conversion characteristic suited to the image emphasiz ing on color image Setting The default setting is VIVID procedure VIVID PHOTOGRAPHIC 3 RGB GRAY Function Sets the RGB gray reproduction of the text to be printed To set the gray print method that is used for printing text letter COMPOSITE BLACK Print gray with the toner of 4 col
195. mple 90 LCD 4 No display Firmware update Type of firmware Progress FIRMWARE UPDATE 4138F3E012DA D Warning This message is displayed when the print is available but some user manipulation s are required The control panel displays the following description for warning Display Description LCD 1 Print mode is displayed and warning icon is displayed on the right for example READY LCD2 TOUT Warning message is displayed for example TONER LOW M LCD4 Key guidance is displayed for example V for help By pressing the down key V the screen displays the help screen State READY Warning icon Warning message TONER LOW Key guidance 4138F3E013DA 90 Field Service Ver 1 0 Nov 2006 8 Description of the control panel E Job cancellation By pressing the Cancel key after the job is sent the control panel displays the job cancel menu When no job is has been sent pressing the Cancel key has no effect The control panel displays the following description at the job cancel menu magicolor 5550 5570 Display Description LCD 1 JOB is displayed CONTINUE is displayed Function Continue the print of currently processing job CURRENT JOB is displayed Function Stop the print of currently processing job ALL JOBS is displayed LCD 4 e Stop the printing of all jobs including the job currently bein
196. n a media misfeed occurs first check the following initial check items Check Item Action Does the media meet product specifications Change the media Is the media curled wavy or damp Change the media Instruct the user in correct media storage requirements Is a foreign object present along the media path or is the media path deformed or worn Clean or change the media path Are the Media Separator Fingers dirty deformed or worn Clean or change the defective Media Separa tor Finger Are the rolls rollers dirty deformed or worn Clean or change the defective roll roller Are the Edge Guide and Trailing Edge Stop at the cor rect position to accommodate media Set as necessary Are the actuators found operational as checked for cor rect operation Correct or change the defective actuator 17 Lower Feeder Unit D 2 Q 2 Q 5 6 Jam display Field Service Ver 1 0 Nov 2006 6 4 2 Misfeed at the tray 3 tray 4 media feed section A Detection timing Type Description Detection of mis feed at tray 3 tray 4 media feed section The media does not block the media feed sensor PS2 even after the lapse of a given period of time after the media feed clutch CL1 has turned ON Lower Feeder Unit Detection of media left at tray 3 tray 4 media feed section The media feed sensor PS2 is not blocked wh
197. nd screws securing the circuit board support or circuit board Where it is absolutely necessary to touch the ICs and other electrical components on the board be sure to ground your body G 7 2 s 39 6 Other Field Service Ver 1 0 Nov 2006 g 6 2 Disassembly assembly cleaning list other parts 6 2 1 Disassembly assembly parts list Section Part name Ref Page S 1 Front door P 42 2 Upper front cover P 42 3 Right front cover P 43 4 Left cover P 43 5 Exterior parts Rear cover 44 6 Exit tray P 44 7 Rear right cover P45 8 Tray 2 P 46 9 Tray 1 P 46 10 Operation board OB P 47 11 Hard disk kit option P 47 12 Print control board PRCB P 48 8 13 board P50 S 14 Boards and etc MSG power supply DGPU 52 15 High voltage unit 1 HV1 P 54 16 High voltage unit 2 HV2 P55 17 Toner level sensor board TLSB P56 18 PH Unit P 58 19 PM Driving unit P 64 20 Print control board fan motor FM5 P 65 21 Backup battery P 66 22 PWB box 1 P 66 23 PWB box 2 P 67 24 Color PC drum motor M2 P 68 25 Intermediate transport motor M3 P 69 26 Fusing motor M4 P 69 27 Developing motor K M5 P 68 28 Toner supply motor Y M M6 P 68 29 V
198. ng is 0 0 to 102 NOTE According to the selected FONT NUMBER PITCH SIZE or POINT SIZE set ting is available Details on the font which corresponds to the font No can be checked by the PCL font list See P 113 PITCH SIZE Function Sets the pitch size of the PCL font for PCL printing Use To set the pitch size of the font to be used for printing PCL jobs Setting 1 Select PITCH SIZE and press the Menu Select key procedure 2 Select desired pitch size with the up key A down key V and press the Menu Select key The default setting is 10 00 pt 0 44 pt to 99 99 pt NOTE When of the following FONT NUMBERs is selected PITCH SIZE set ting is available FONT NUMBER 0 to 5 21 to 23 54 to 57 81 82 lt SYMBOL SET gt Function Sets the symbol set for PCL printing Use To set the symbol set to be used for printing PCL jobs Setting The default setting is PC8 procedure PC8 DESKTOP 1504 ISO6 ISO11 ISO15 ISO17 ISO21 ISO60 ISO69 ISOL1 ISOL2 ISOL5 ISOL6 ISOL9 LEGAL MATH8 MCTEXT MSPUBL PC775 PC850 PC852 PC858 PC8DN PC8TK PC1004 PIFONT PSMATH PSTEXT ROMANS WIN30 WINBALT WINL1 WINL2 WINL5 ARABIC8 HPWARA PC864ARA HEBREW7 HEBREWS ISOHEB PC862HEB ISOCYR PC866CYR WINCYR PC866UKR GREEK8 WINGRK PC851GRK PC8GRK ISOGRK 139 magicolor 5550 5570 7 Ka se
199. nisher stapler cover is open The printer detects a toner manufactured by Konica Minolta but not the type specified for the model By pressing the right key different messages appear one after another During the display of the messages key operations INCORRECT INCORREGT other than the right key are disabled 3 TONER TONER DETECTED n the last message screen the machine can recover from the error by pressing the Menu Select key How ever the same message appears when the power Switch is turned OFF and ON the printer is being rebooted or the printer covers are being opened or closed STAPLER 1 A media jam has occurred at the staple section of the optional staple finisher MAIN EXIT 4 A media jam has occurred at the main tray of the optional staple finisher SUB EXIT 1 A media jam has occurred at the sub tray of the optional staple finisher FINISHER 1 A media jam has occurred at the optional staple finisher 4 PAPER JAM UPPER TRANS A media jam has occurred at the upper transport section 1 of the optional staple finisher FUSER EXIT A media jam has occurred at the fusing section SECOND A media jam has occurred at the second transfer TRANS section VERTICAL Wee TRANS A media jam has occurred at the vertical transport DUPLEX1 A media jam has occurred at the duplex media feed section of the duplex option 98 Field Service Ver 1 0 Nov 2006 8 Description of
200. nsport motof TG ET 7 2 3 5 Reverse motor M2 wvscscssicssssassssvestscsesacsscestvosberoassvcseezesssasnevsssnvocsaecsvsetncoecass 7 2 4 procedure EE 7 2 4 1 Transport roller orioneu u S Sau aT 7 Troubleshooting 3 AIM display 9 31 Misfeed display 3 2 Misfeed display resetting procedure 9 EE MEME UN TE 10 94 SOUN 11 3 4 1 Initial aro qp 11 3 4 2 Misfeed at duplex option media transport section 12 3 4 3 Misfeed at duplex option media feed section 13 Duplex Option bd 7 2 s Troubleshooting Field Service Ver 1 0 Nov 2006 uodo xejdng e1jeuec Blank Page Buljooyse qnosy Field Service Ver 1 0 Nov 2006 1 Product specifications General 1 Product specifications A Type Name Duplex unit Type Switchback and circulating duplex unit Installation Mounted on the right side door of main body Reversing system Exit roller switchback Tracfer system Rubber roller driven rolls Document alignment Center B Media type Media size B5 A4S LetterS Legal Media type Plain paper 60 to 90 g m 16 to 24 Ib Recycled paper 60 to 90 g m 16 to 24 Ib C Machine specifications Power requirements DC 24 V 10 supplied from the main body DC 5 V
201. nstallation site The original has a problem that may cause a defective image The density is properly selected Correct media is being used for printing The units parts and supplies used for printing developer PC drum etc are properly replenished and replaced when they reach the end of their useful service life A Dm 9 Toner is not running out B Precautions for service jobs 1 To unplug the power cord of the machine before starting the service job procedures 2 Special care should be used when handling the fusing unit which can be extremely hot 3 The developing unit has a strong magnetic field Keep watches and measuring instru ments away from it 4 Take care not to damage the PC drum with a tool or similar device 5 Donottouch IC pins with bare hands Ka sel lt 85 8 Description of the control panel Field Service Ver 1 0 Nov 2006 8 Description of the control panel 84 Control panel display 8 1 1 Parts of the control panel display The following shows the names of each part of the control panel These names are used throughout this manual From the top the panel is divided into LCD 1 LCD 2 LCD 3 and LCD 4 LCD 4 may display a message instructing you to press a key on the control panel When you press that key the displayed message changes magicolor 5550 5570 READY display LCD2 LCD 1 Left key Menu key
202. nt Alignment Center B Media type Media size B5S JIS Executive LetterS A4S Letter Plus G Legal Legal Media type Plain paper 60 to 90 g m 16 to 24 Ib Recycled paper 60 to 90 g m 16 to 24 Ib Capacity 500 sheets C Machine specifications Power Requirements DC 24 V x 10 supplied from the main body DC 5 V 5 Max Power Con 16 W sumption Dimensions 448 mm W x 520 mm D x 111 5 mm H 17 6 inch W x 4 4 inch D x 20 5 inch H Weight Approx 6 5 kg 14 25 Ib D Operating environment Temperature 10 to 30 C 50 to 95 F with a fluctuation of 10 C h 18 F h Humidity 15 to 85 with a fluctuation of 20 h NOTE These specifications are subject to change without notice E E o o u o el 1 Product specifications Field Service Ver 1 0 Nov 2006 RE o ke jn o z o Se Blank Page Field Service Ver 1 0 Nov 2006 2 Periodic check Maintenance 2 Periodic check 2 1 Maintenance procedure periodic parts check Lower Feeder Unit 2 1 1 Replacing the feed roller 1 Slide out tray 1 2 Lock the media lift plate 3 Snap off two C clips 1 and the bear ing 2 at the front 4537F2C001DA 4 Snap off the C clip 1 and remove the feed roller 2 bd 7 Le s gt 4537F2C002DA 3 Other Field Service Ver 1 0 Nov 2006 3 Other 3 4 Disas
203. nt unit Is the photo conductor dirty scratched or worn YES Change the print unit Are the transfer roller and drive 5 Transfer roller mechanism dirty scratched YES Change the transfer roller deformed or worn Are the rollers and drive mecha 6 Fusing unit nism of the fusing unit dirty YES Change the fusing unit scratched deformed or worn During color printing this symp 7 Driving unit tom happens with 0 5 mm YES Change the driving unit pitches Has the problem been eliminated 8 through the checks of steps up to NO Change the transfer belt 7 et Hd S Q 5 215 magicolor 5550 5570 D ES 16 Image quality problems Field Service Ver 1 0 Nov 2006 16 1 18 No print cycles can be run as commanded via the network A Troubleshooting procedure Step Section Check item Result Action 1 PRCB Is the ethernet cable connected NO Reinstall properly Are the network address and 2 other data input correctly ES Control panel Is the INTERFACE MENU ETH MENU ERNET TCP IP SPEED DUPLEX 3 setting made correctly according NO Reset to the network environment being used PRCB Is the PRCB connector con NO jReinstall nected properly YES Change the PRCB 216 Field Service Ver 1 0 Nov 2006 17 Parts layout drawing Append
204. nufacturer s printer driver are printed using tray 1 to tray 4 Use To specify the media source for print jobs using another manufacturer s printer driver Setting Only the default for LOGICAL TRAY 1 is PHYSICAL TRAY 1 PHYSICAL TRAY 2 is procedure the default for all trays other than LOGICAL TRAY 1 PHYSICAL TRAY 1 PHYSICAL TRAY 2 PHYSICAL TRAY 3 PHYSICAL TRAY 4 NOTE Only the mounted Tray can be selected 9 4 2 DUPLEX Function Sets duplex printing mode To specify duplex printing Use OFF Duplex print is OFF LONG EDGE Duplex print is ON long edge SHORT EDGE Duplex print is ON short edge Setting e The default setting is OFF procedure OFF LONG EDGE SHORT EDGE NOTE This menu is available only when a duplex option is installed The setting in the printer driver overrides the setting in this menu 117 magicolor 5550 5570 Ka lt 9 Field Service Ver 1 0 Nov 2006 e 9 4 3 COPIES Ite Function Sets the number of prints Kei specify the number of copies of the job to be printed o e Setting 1 Select COPIES and press the Menu Select key o procedure 2 Select desired print number with the up keyA down key V and press the Menu E Select key The default setting is 1 copy 1 copy to 9999 copies NOTE The setting in the printer driver overrides the setting in this
205. ny part other than those indicated TIER UI A011POC505DA may result in burns S 18 SAFETY AND IMPORTANT WARNING ITEMS itum o V Pook to Peek MBMB96H Leet e 2 4k V to Paok This area generates high voltage Be careful not to touch here when the power is turned ON to avoid getting an elec tric shock This area generates high voltage Be careful not to touch here when the power is turned ON to avoid getting an elec tric shock 9 EUKMBM897H Q A011POC506DA S 19 SAFETY AND IMPORTANT WARNING ITEMS WARNING AVISO lt N WARNUNG ATTENTION S2 Gu ATENCI N AVVISO Do not burn used Print Units Toner expelled from the fire is dangerous A WARNING Ay AVVISO A WARNUNG A AVISO AN ATENCI N A ATTENTION WARNING A WARNUNG A AVISO ZS ATENCI N ATTENTION Do not burn used Toner Cartridge Toner expelled from the fire is dangerous A011P0C507DA CAUTION You may be burned or injured if you touch any area that you are advised not to touch by any caution label Do not remove caution labels If any caution label has come off or soiled and therefore the caution cannot be read contact our Service Office S 20 MEASURES TAKE IN CASE AN ACCIDENT MEASURES TO TAKE IN CASE OF AN ACCIDENT 1 If an accident ha
206. oad the firmware updater 2 Double click 5550 or 5570 3 The printer name and firmware version are displayed Click the Next eo The Updater This tool is for updating the firmware Printer name NIC AING Firmware version Next Exit A011F2E571DA 4 The license agreement is displayed Select I agree and then click the Next Updater Licence In consideration of payment of the license fee which is a part of the purchase price KONICA MINOLTA grants to you a non exclusive right to use the software subject to the following conditions KONICA MINOLTA grants to you a non exclusive right to use the software without the Mutui u EN H 1 do not agree agree we If eti A011F2E572DA 35 magicolor 5550 5570 bd 7 2 s magicolor 5550 5570 E 7 2 5 Firmware upgrade Field Service Ver 1 0 Nov 2006 5 The screen for specifying the IP address of the printer appears o The Updater Please enter the printer IP address Exit A011F2E573DA 6 Type in the IP address and then click the Next The Updater Please enter the printer IP address 192 168 1 3 Nx J tc A011F2E574DA 7 message appears requesting confirmation to update the firmware Click the Start to begin tran
207. ock the toner cartridge 5 E bai gt 4 Grasp the toner cartridge handle 1 and pull the toner cartridge 2 out A011F2C507DA 13 magicolor 5550 5570 Maintenance 3 Periodical check A011F2C508DA A011F2C510DA 14 Field Service Ver 1 0 Nov 2006 B Reinstallation procedure 1 Take the toner cartridge out of its plastic bag 2 Gently shake the toner cartridge 1 three times to agitate the toner 3 Grasp the toner cartridge handle 1 and slide the toner cartridge 2 in 4 Remove the protective sheet by pull ing it Field Service Ver 1 0 Nov 2006 3 Periodical check 5 Raise the lock lever 1 magicolor 5550 5570 6 Slide the lock lever 1 to the left to lock the toner cartridge 7 Close the front door G 7 2 A011F2C512DA NOTE When removing or reinstalling the toner cartridge while it is being used or after it has been used up do not hold it or place it upside down as spilled toner could result 3 4 5 Replacing the print unit C M Y K A Removal procedure 1 Open the front door 2 Slide the lock lever 1 to the right A011F2C513DA 15 magicolor 5550 5570 Maintenance 3 Periodical check A011F2C515DB A011F2C516DB 16 Field Service Ver 1 0 Nov 2006 3 Pull down t
208. of the revised section A number within N represents the number of times the revision has been made To indicate clearly a section revised show AA in the lower outside section of the correspond ing page A number within A represents the number of times the revision has been made NOTE Revision marks shown in a page are restricted only to the latest ones with the old ones deleted When a page revised in Ver 2 0 has been changed in Ver 3 0 The revision marks for Ver 3 0 only are shown with those for Ver 2 0 deleted When a page revised in Ver 2 0 has not been changed in Ver 3 0 The revision marks for Ver 2 0 are left as they are 2006 11 1 0 Issue of the first edition Date Service manual Ver Revision mark Descriptions of revision Field Service Ver 1 0 Nov 2006 CONTENTS magicolor 5550 5570 Main Body General 1 System configuration 2 Product Sp cifieati nS EE 2 Maintenance 3 Periodical check treten tnit 5 3 1 Maintenance it ms tnnt teneas tnnt ttti cli eese asta nep edipi doa 5 3 1 1 Parts to be replaced by users CRU 5 3 1 2 Parts to be replaced by a service engineer FRU 6 3 2 Maintenance paris n eese eee thea RR Rhea EA ER REL AREE Ru 7 3 2 1 Replacement parts tes esee 7 3 83 Concept of parts life
209. of time after the media has unblocked the registration sensor PS4 When a sheet of media is passing through the registration sensor PS4 the pres sure sequence of the 2nd transfer section has not started The registration sensor PS4 is unblocked when the power switch is turned ON a Detection of media door or cover is opened and closed or a misfeed or malfunction is reset left in transfer section The media loop sensor PS6 is unblocked when the power switch is turned ON a door or cover is opened and closed or a misfeed or malfunction is reset B Action Relevant electrical parts Registration sensor PS4 MFP board MFPB Exit sensor PS8 Media loop sensor PS6 Pressure retraction clutch 2 CL5 WIRING DIAGRAM Step Action Location electri Control signal cal component 1 Initial check items 2 PS4 sensor check PJ15MFPB 3 ON C 3 3 PS8 sensor check MFPB PJ4MFPB 6 ON 1 2 4 PS6 sensor check PJ16MFPB 3 ON C 3 to 4 5 CL5 operation check MFPB PJ10MFPB 8 ON J 7 6 Change D E Hd 2 Q 5 177 13 Jam display Field Service Ver 1 0 Nov 2006 e 13 4 5 Misfeed at fusing exit section wo 3 A Detection timing Description E The exit sensor PS8 is not unblocked even after the lapse of a given period of o Detection of time afte
210. onnect s on OP properly con 5 nected K 10 to 11 Change PWB OP YES Change PWB P et N 2 Q 5 197 15 Power supply troubles Field Service Ver 1 0 Nov 2006 15 3 Fusing heaters do not operate 9 E Relevant electrical parts 5 Safety switch Fr 2 DC power supply DCPU Safety switch Rt S3 o Fusing unit E Step Check item Location electri a sult Action cal component Is the power source voltage being applied Check wiring from 1 to CN1DCPU on DCPU Htol4 NO power outlet to PG1 to The front door and right door should in CN1DCPU closed position at this time B Is the power source voltage being applied H to b3 YES Change fusing unit o l to CN2DCPU on DCPU NO Change DCPU D ES 198 Field Service Ver 1 0 Nov 2006 16 Image quality problems 16 Image quality problems 16 1 Solution 16 1 1 White lines in FD white bands in FD colored lines in FD and colored bands in FD A Typical faulty images magicolor 5550 5570 white lines in FD white bands in FD colored lines in FD colored bands in FD 403616402100 403619402200 403619402300 403615402400 Troubleshooting procedure Step Section Check item Result Action Are there scratches or lines evi 1
211. or occurs during erasing of data in 13 DEVICE Flash ROM device fault flash ROM 3C00 EEPROM1 Contact the responsible people of KONICA Trouble related to EUM Securit MINOLTA when not returning in power switch 3010 EEPROM2 y OFF ON FINISHER Finisher flash ROM An error occurs with flash ROM of the optional 3FFB ini ROM error staple finisher C002 RAM RAM error at startup RAM error at standard memory is detected dur ERROR standard memory ing printer start up C003 RAM RAM error at startup RAM error at expanded memory is detected dur ERROR expanded memory ing printer start up C013 H W MAC address error ai Invalid MAC address is detected during printer ADDRESS startup start up C015 BOOT ROM Boot ROM error at Boot ROM error is detected during printer start startup up Controller ROM eror Lead error of destination setting file is detected C025 Configuration informa A during the printer starting tion error CONTROL Controller ROM error Flash ROM access error is detected during the C026 LER ROM Access error printer starting C027 Controller ROM error e Final check sum error is detected during the Data error printer starting Coen HDD HDD access arror When correct access to the hard disk kit is failed ERROR during access HDD DISK Range for user space is full during access to the C051 FULL HDD full error hard disk kit CO52 CARD Compact flash access When correct access to the compa
212. orrect as necessary 2 Check the fan for possible overload and correct as necessary FM3 operation check PJ6MFPB 5 ON MFPB PJ21MFPB 7 LOCK Change Change MFPB D 186 Field Service Ver 1 0 Nov 2006 14 Malfunction code 14 3 7 004E DC power supply fan motor malfunction Relevant electrical parts DC power supply fan motor FM1 MFP board MFPB WIRING DIAGRAM Step Action Location electri Control signal cal component magicolor 5550 5570 Check the FM1 connector for proper con nection and correct as necessary Check the fan for possible overload and correct as necessary FM1 operation check MFPB PJ9MFPB 1 ON PJ9MFPB 3 LOCK 4 FM1 5 Change 14 3 8 0060 Fusing motor malfunction Relevant electrical parts Fusing motor M4 MFP board MFPB WIRING DIAGRAM Step Action Location electri Control signal cal component Check the M4 connector for proper connec tion and correct as necessary Check the fusing unit driving mechanism 2 for possible overload and correct as neces sary Check the MFPB connector for proper con nection and correct as necessary 4 M4 operation check PJ19MFPB 3 5 to 7 C 9 5 Change M4 6 Change
213. ors CMYK Use BLACK AND GRAY Print black R G B 0 only with K toner and print gray with toner of 4 colors CMYK BLACK ONLY Print gray only with K toner Setting The default setting is BLACK AND GRAY procedure COMPOSITE BLACK BLACK AND GRAY BLACK ONLY 123 magicolor 5550 5570 7 Ka sel magicolor 5550 5570 T Ka Se lt 9 Field Service Ver 1 0 Nov 2006 D GRAPHICS PRINTING 1 RGB SOURCE Function Sets the RGB color space of the graphics to be printed To set the input RGB color space that is used for printing graphics figures Use sRGB Profile that has been preset to the printer DVICE COLOR It uses the device color in the color space Setting The default setting is SRGB procedure DEVICE COLOR sRGB 2 RGB INTENT Function Sets the RGB characteristic for graphics printing Use To set the color conversion characteristic from input RGB to device CMYK that is used for graphics figures VIVID Color conversion characteristic suited to the image emphasiz ing on color vividness PHOTOGRAPHIC Color conversion characteristic suited to the image emphasiz ing on color image Setting The default setting is VIVID procedure VIVID PHOTOGRAPHIC 3 RGB GRAY Function Sets the RGB gray reproduction of the graphics to be
214. osure semiconductor laser Maximum power of the laser diode 15 mw Wavelength 770 800 nm Denmark ADVARSEL Usynlig laserstraling ved abning nar sikkerhedsafbrydere er ude af funktion Undga udseettelse for str ling Klasse 1 laser produkt der opfylder IEC60825 1 sikkerheds kravene halvlederlaser Laserdiodens h jeste styrke 15 mW b lgel ngden 770 800 nm SAFETY AND IMPORTANT WARNING ITEMS Finland Sweden LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT VAROITUS Laitteen kayttaminen muulla kuin tassa k ytt ohjeessa mainitulla tavalla saat taa altistaa k ytt j n turvallisuusluokan 1 ylitt v lle n kym tt m lle laser sateilylle puolijohdelaser Laserdiodin suurin teho 15 mW aallonpituus 770 800 nm VARNING Om apparaten anvands pa annat s tt i denna bruksanvisning specificerats kan anv ndaren uts ttas f r osynlig laserstralning som verskrider gr nsen f r laserklass 1 halvledarlaser Den maximala effekten f r laserdioden 15 mW v gl ngden 770 800 nm VARO Avattaessa ja suojalukitus ohitettaessa olet alttiina n kym ttom lle laser s teilylle Al katso s teeseen VARNING Osynlig laserstraining n r denna del r ppnad och sp rren r urkopplad Betrakta ej str ien Norway ADVERSEL Dersom apparatet brukes p annen
215. ot update the firmware during printing And please do not turn off the printer during updating Ifyou are ready please start now bai g A011F2E567DA bai gt 4 The result of the firmware transfer is displayed Click the Exit The Updater Please do not update the firmware during printing And please do not turn off the printer during updating Ifyou are ready please start now A011F2E568DA 5 Ifthe firmware was successfully updated the printer will automatically restart 33 5 Firmware upgrade Field Service Ver 1 0 Nov 2006 If transferring of the data fails gt 1 Iftransferring of the data fails the following message appears 2 Click OK 5450G01601BPR1 Qo Transferring of data has failed magicolor 5550 5570 A011F2E569DA 3 Check that the printer is ready and that it is correctly connected and then click the Update again The Updater Transferring of the firmware updating data has failed Please check if the printer is ready and connected correctly and then retry E bd 2 E Update again Exit A011F2E570DA 34 Field Service Ver 1 0 Nov 2006 5 Firmware upgrade C Connection for Macintosh 1 Starting the firmware updater and the updating procedure NOTE Before starting the firmware updater turn on the printer and make sure that it is correctly connected 1 Downl
216. owing message appears 2 Click OK e If spooling of the data fails i NOTE iB If spooling fails data may remain in the printer spooler Delete this data and then 5 try again 8 g 5450G01601BPRI Spooling of data has failed A011F2E561DA 3 Check that the printer is ready and that it is correctly connected and then click the Update again The Updater E 7 2 Spooling of the firmware updating data has failed Please check if the printer is ready and connected correctly and then retry Update again Exit A011F2E562DA 30 Field Service Ver 1 0 Nov 2006 5 Firmware upgrade 3 Fora local connection 1 When Local port is selected a list of printer drivers for the local port appears 2 Select the printer driver and then click the Next The Updater magicolor 5550 5570 Please select the port for updating Printer driver list KONICA MINOLTA erg 744 BF C Network port Local port C Printer IP address Next A011F2E563DA 3 Amessage appears requesting confirmation to update the firmware Click the Start to begin transferring the firmware NOTE Do not turn off the printer while its firmware is being updated bd 7 gt The Updater Please do not update the firmware during printing And please do not turn off the printer
217. pears REWRITING SECURITY Y PRESS SELECT T Ka Se no lt PRESS CANCEL A011F3C507DA 3 When the menu select key is pressed the printer starts rewriting security information and then start operating If the cancel key is pressed the printer starts operating with out rewriting security information INITIALIZING AND REWRITING A011F3C508DA 172 Field Service Ver 1 0 Nov 2006 Troubleshooting 13 Jam display 13 1 Misfeed display When a media misfeed occurs a message is displayed on the control panel 13 Jam display A011F4E504DA Displa i i p Misfeed location processing Action LCD 1 LCD 2 location FUSER EXIT Fusing exit section 1 Right door P178 Fusing unit SECOND TRANS Transfer section Right door P477 P 176 Right door VERTICAL n g See the service man Vertical transport Tray 3 right door TRANS ight d ual for the optional ray 4 right door Tower feeder unit Duplex transport DUPLEX1 section See the service man E ES Duplex option door ual for the duplex DUPLEX2 uplex media fee option section Manual feed tray TRAY1 Tray 1 media feed Right door P176 PAPER e Tray 2 JAM TRAY2 Tray 2 media feed Right door P 176 Tray 3 media feed Tray 3 TRAYS Vertical Transport e Tray 3
218. perature high humidity direct sunlight ventilation etc levelness of the installation site The original has a problem that may cause a defective image The density is properly selected The original glass slit glass or related part is dirty Correct media is being used for printing The units parts and supplies used for printing developer PC drum etc are properly replenished and replaced when they reach the end of their useful service life 10 Toner is not running out A Dm Precautions for service jobs 1 Be sure to unplug the power cord of the machine before starting the service job proce dures 2 Special care should be used when handling the fusing unit which can be extremely hot 3 The developing unit has a strong magnetic field Keep watches and measuring instru ments away from it 4 Take care not to damage the PC drum with a tool or similar device 5 Donottouch IC pins with bare hands A Ka sel lt 13 5 Mechanical adjustment Field Service Ver 1 0 Nov 2006 5 Mechanical adjustment 5 1 Registration adjustment This adjustment must be made if The printed image deviates in the CD direction Lower Feeder Unit 1 Remove the tray 2 Loosen two screws 1 4537F3C501DA 3 Loosen two screws 1 3 4 Watching the graduations 2 on the adjusting plate move the edge guide plate 3 as necessary
219. play Troubleshooting 3 Jam display 3 1 Misfeed display When a media misfeed occurs a message is displayed on the Control Panel Duplex Option AXPAPER JAM DUPLEX1 v for help 4538F4E502DA Displa i i DUM Misfeed location Misiced clearing Ref page LCD1 LCD2 location DUPLEX 1 Duplex option media tranport section P13 PAPER Duplex option door JAM DUPLEX 2 e Duplex option media feed section P12 3 2 Misfeed display resetting procedure Open the relevant door clear the sheet of misfed media and close the door et E Q Q 5 3 Jam display Field Service Ver 1 0 Nov 2006 33 Sensor layout Duplex Option A011F4C502DA 1 Exit sensor PS8 4 Registration sensor PS4 Media feed sensor 2 Media loop sensor PS6 5 Lower feeder unit PS2 3 Sensor on AD control board ADCB D ES Q 10 Field Service Ver 1 0 Nov 2006 3 Jam display 3 4 Solution 3 4 1 Initial check items E a When a media misfeed occurs first make checks of the following initial check items Ko Check Item Action 8 Does media meet product specifications Change media Change media Is media curled wavy or damp r y P Instruct user in correct media storage Is a foreign object present along the media path or is the media path deformed or worn C
220. ple Finisher The transport section sensor PS2 is unblocked when the main switch is set to ON a door or cover is opened and closed or a misfeed or malfunc tion is reset Detection of media left in sub tray section B Action Relevant electrical parts Entrance sensor PS1 FS control board FSCB Transport section sensor PS2 WIRING DIAGRAM Step Action Location Control signal Electrical component 1 Check the initial check items 2 PS1I O sensor check FSCB CN10FSCB 3 ON B 4 3 PS2 I O sensor check FSCB CN6FSCB 3 ON B 2 4 FSCB replacement D E N Q 5 25 3 Jam display Field Service Ver 1 0 Nov 2006 3 3 6 Main tray section misfeed A Detection timing Type Description The storage section sensor PS7 is not blocked even after the set period of time has elapsed after the entrance sensor PS1 has been unblocked Main tray section misfeed by the media detection The storage section sensor PS7 is not unblocked even after the set period of time has elapsed after the entrance sensor PS1 has been blocked by the media Staple Finisher The storage section sensor PS7 is blocked when the main switch is set to ON a door or cover is opened and closed or a misfeed or malfunction is reset Detection of media left in main tray section B Action Relevant electrical parts Entran
221. printed To set the gray print method that is used for graphics figures COMPOSITE BLACK Print gray with the toner of 4 colors CMYK Use BLACK AND GRAY Print black R G B 0 only with K toner and print gray with toner of 4 colors CMYK BLACK ONLY Print gray only with K toner Setting The default setting is BLACK AND GRAY procedure COMPOSITE BLACK BLACK AND GRAY BLACK ONLY 9 5 9 PS SETTING A IMAGE PRINTING 1 RGB SOURCE Function Sets the RGB color space of the image to be printed To set the input RGB color space that is used for printing the image picture Use sRGB BlueAdjustRGB Profile that has been preset to the printer DVICE COLOR It uses the device color in the color space Setting The default setting is SRGB procedure DEVICE COLOR sRGB AppleRGB AdobeRGB1998 ColorMatchRGB BlueAdjustRGB 124 Field Service Ver 1 0 Nov 2006 9 Menu 2 RGB INTENT Function Sets the RGB characteristics of the image to be printed Use To set the color conversion characteristic from input RGB to device CMYK that is used for printing the image picture VIVID Color conversion characteristic suited to the image empha sizing on color vividness PHOTOGRAPHIC Color conversion characteristic suited to the image empha sizing on color image RELATIVE COLOR Reproduce the color that minimize the color difference between original and print by adjusting the basic colo
222. ptions may not be applied to the following configuration lt Theory of Operation section gt OUTLINE Explanation of system configuration product specifications unit configuration and paper path COMPOSITION OPERATION Explanation of configuration of each unit operating system and control system lt Field service section gt GENERAL Explanation of system configuration and product specifications MAINTENANCE Explanation of service schedule maintenance steps ser vice tools removal reinstallation methods of major parts and firmware version up method etc ADJUSTMENT SETTING Explanation of utility mode service mode and mechanical adjustment etc TROUBLESHOOTING Explanation of lists of jam codes and error codes and their countermeasures etc APPENDIX Parts layout drawings connector layout drawings timing chart overall layout drawing are attached C 1 Notation of the service manual A Product name In this manual each of the products is described as follows 1 PCRB 2 magicolor 5550 5570 3 Microsoft Windows 95 Microsoft Windows 98 Microsoft Windows Me Microsoft Windows NT 4 0 Microsoft Windows 2000 Microsoft Windows XP When the description is made in combination of the OS s mentioned above B Brand name The company names and product names mentioned in this manual are the brand name or the registered trademark of each company C Feeding direction When the long side of the pape
223. r white ABSOLUTE COLOR Reproduce the color that maintains the absolute color within the device reproduced color Setting The default setting is PHOTOGRAPHIC procedure VIVID PHOTOGRAPHIC RELATIVE COLOR ABSOLUTE COLOR 3 RGB GRAY Function Sets the RGB gray reproduction of the image to be printed Use To set the gray print method that is processed by the printer for the printed image picture COMPOSITE BLACK Print gray with the toner of 4 colors CMYK BLACK AND GRAY Print black R G B 0 only with K toner and print gray with toner of 4 colors CMYK BLACK ONLY Print gray only with K toner Setting The default setting is COMPOSITE BLACK procedure COMPOSITE BLACK BLACK AND GRAY BLACK ONLY 4 DESTINATION PROF Function Sets the output profile To set the custom profile used for output AUTO Select automatically appropriate output profile that has been pre Use w set at the printer with other print conditions Custom Profile Custom profile that has been downloaded to the printer by user Setting The default setting is AUTO procedure AUTO Custom Profile B TEXT PRINTING 1 RGB SOURCE Function Sets the RGB color space of the text to be printed To set the input RGB color space that is used for printing text letter Use sRGB BlueAdjustRGB Profile that has been preset to the printer DVICE COLOR It use
224. r 1 0 Nov 2006 6 Other 5 Remove the registration roller clutch 1 A magicolor 5550 5570 A011F2C073DA 6 3 31 Pressure retraction clutch 2 CL5 1 Open the front door 2 Remove the right front cover See P 43 3 Open the right door 4 Remove five screws 1 and remove the connector cover 2 G 7 s gt A011F2C074DA 5 Disconnect eight connectors A011F2C075DA 71 6 Other Field Service Ver 1 0 Nov 2006 6 Remove the door sensor Fr PS14 1 magicolor 5550 5570 A011F2C076DA 7 Remove the gear 1 1 and the gear 2 2 E 7 2 E 2 A011F2C077DA 8 Remove three screws 1 and remove the 2nd image transfer pres sure retraction drive assy 2 A011F2C078DA 72 Field Service Ver 1 0 Nov 2006 A011F2C079DA 6 3 32 Pressure retraction clutch 1 CL4 A011F2C080DA 2 A011F2C081DA 6 Other 9 Snap off the C clip 1 and remove the bearing 2 and the pressure retraction clutch 2 3 NOTE When reinstalling the bearing and pressure retraction clutch 2 make sure that the protrusion 4 on the pressure retraction clutch 2 fits into the locking slot 5 1 Remove the driving unit assy See P 64 2 Remove three screws 1 3 Snap off two E rings 2 and remove
225. r 5550 5570 7 Ka sel lt 12 Other functions Field Service Ver 1 0 Nov 2006 12 Other functions 12 1 Rewriting security information into the hard disk kit and the compact flash 12 1 1 Outline When the optional hard disk kit and compact flash are formatted they save the values specific to the print control board PRCB installed in each printer Because of this the hard disk kit and compact flash that have been used in a printer can not be used in a different printer in this way job and account information stored in the hard disk kit and compact flash are protected There may be cases where the print control board is damaged and replaced in that case it is required to rewrite security information into the user s current hard disk kit and compact flash in order to continue to use the data included in the hard disk kit and com pact flash Without rewriting new security information the hard disk kit and compact flash can be used if they are formatted again magicolor 5550 5570 12 1 2 Procedure 1 After the print control board PRCB replacement in the condition of the hard disk and the compact flash being installed turn the power switch ON while pressing the up keyA and the cancel key NOTE Continue to press the up keyA and the cancel key until INITIALIZING message appears on the control panel 2 After startup REWRITING SECURITY message will ap
226. r is parallel with the feeding direction it is called short edge feeding The feeding direction which is perpendicular to the short edge feeding is called the long edge feeding Short edge feeding will be identified with S abbreviation for Short edge feeding on the Print control board Main body Windows 95 Windows 98 Windows Me Windows NT 4 0 or Windows NT Windows 2000 Windows XP Windows 95 98 Me Windows NT 4 0 2000 Windows NT 2000 XP Windows 95 98 Me NT 2000 XP paper size No specific notation is added for the long edge feeding When the size has only the short edge feeding with no long edge feeding S will not be added to the paper size Sample notation Paper size Feeding direction Notation T Long edge feeding A4 Short edge feeding A4S Short edge feeding A3 C 2 KONICA MINOLTA SERVICE MANUAL magicolor 5550 5570 Main Body 2006 11 KONICA MINOLTA BUSINESS TECHNOLOGIES INC Ver 1 0 Revision history After publication of this service manual the parts and mechanism may be subject to change for improvement of their performance Therefore the descriptions given in this service manual may not coincide with the actual machine When any change has been made to the descriptions in the service manual a revised version will be issued with a revision mark added as required Revision mark To indicate clearly a section revised show N to the left
227. r single sided printing To correct a misaligned print image PLAIN PAPER Adjust the head margin of plain paper Use THICK Adjust the head margin of thick paper ENVELOPE Adjust the head margin of envelope TRANSPARENCY Adjust the head margin of transparency Setting 1 Select TOP ADJUSTMENT and press the Menu Select key procedure 2 Select desired paper type and press the Menu Select key 3 Select desired adjustment amount with the up key A down key V and press the Menu Select key T Ka Se lt The default settings are as follows respectively PLAIN PAPER 2 THICK 4 ENVELOPE 13 TRANSPARENCY 5 15 to 15 1 step 0 2 mm 162 Field Service Ver 1 0 Nov 2006 11 SERVICE MENU LEFT ADJUSTMENT Function Adjusts the left margin of media for single sided printing Use To correct a misaligned print image LEFT ADJ TRAY 1 Adjust the left margin of media fed from tray 1 manual tray LEFT ADJ TRAY 2 Adjust the left margin of media fed from tray 2 LEFT ADJ TRAY 3 Adjust the left margin of media fed from tray 3 LEFT ADJ TRAY 4 Adjust the left margin of media fed from tray 4 Setting procedure 1 Select LEFT ADJUSTMENT and press the Menu Select key 2 Select desired tray and press the Menu Select key 3 Select desired adjustment amount with the up key A down key V and press the Menu Select key The d
228. r the media has blocked PS8 misfeed at fusing The media does not unblock the sensor on the AD control board ADCB even exit section after the lapse of a given period of time after it has blocked the exit sensor PS8 during media feeding from the duplex option Detection of media left in fusing exit section The exit sensor PS8 is blocked when the power switch is turned ON a door or cover is opened and closed or a misfeed or malfunction is reset B Action Relevant electrical parts Exit sensor PS8 AD control board ADCB MFP board MFPB WIRING DIAGRAM Step Action Location electri cal component 1 Initial check items PS8 sensor check MFPB PJ4MFPB 6 ON 1 2 Change PWB E DU Change PWB A Control signal ow N D ES 178 Field Service Ver 1 0 Nov 2006 13 Jam display 13 4 6 Media misfeed in control logic A Detection timing Type Description Detection of media misfeed in By TOD timing The pressure operation of the first image transfer mechanism is not completed during full color printing The first image transfer mechanism is not in the state of retraction during mono chrome printing While the leading edge of an image has reached the position where the first image transfer process is performed the pressure operation of the second image tr
229. remove the front cover 3 A01FF2C001DA 2 Other Field Service Ver 1 0 Nov 2006 2 3 2 Rear cover 1 Remove the staple finisher See P 12 2 Remove two screws 1 and remove two earth metal plates 2 3 Remove the screw 3 4 Unhook the two tabs 4 and remove the rear cover 5 g ir E a S 2 3 n D n A01FF2C002DA S 2 3 3 Carry in entrance upper cover 1 Remove the front cover gt 21 7 ie lt 2 Remove the rear cover CN See P8 N 3 Remove two screws 1 and remove the carry in entrance upper cover 2 1 A01FF2C003DA 2 3 4 Right metal plate cover 1 Remove five screws 1 and remove 2 the right metal plate cover 2 1 A01FF2C004DA Field Service Ver 1 0 Nov 2006 2 Other 2 3 5 Sub tray 1 Hold the two tabs 1 and remove the sub tray 2 Staple Finisher 1 Remove two clips 1 G 7 2 2 Remove the main tray 1 A01FF2C504DA 2 Other Field Service Ver 1 0 Nov 2006 2 3 7 Stapling unit 1 Remove the front cover See P 7 2 Pull out the stapling unit 1 Staple Finisher AO1FF2C501DA 3 Remove the stapler 1 E 7 2 E A01FF2C505DA 4 Remove two screws 1 and remove the staplin
230. right door See the service man ual for the optional TRAY4 Tray 4 media feed Tray 4 lower feeder unit Vertical Transport Tray 4 Right Door FINISHER Sege transport sec Finisher cover SUB EXIT Sub tray media exit Finisher cover section See the service man Horizontal transport Horizontal trans ual for the optional sta UPPER TRANS section port upper cover ple finisher MAN exit Main ray media exit Finisher cover section STAPLER Stapling section Stapling cover Media misfeed in Service call F001 control logic P179 173 magicolor 5550 5570 et S Q 5 13 Jam display Field Service Ver 1 0 Nov 2006 13 2 Misfeed display resetting procedure Open the relevant door clear the sheet of misfed media and close the door 13 3 Sensor layout magicolor 5550 5570 System equipped with a lower feeder units and a duplex option A011F4C502DA 1 Exit sensor PS8 4 Registration sensor PS4 Media feed sensor z Media loop Sensor pee 5 optional lower feeder unit PS2 D ES Q 3 Sensor on AD control board ADCB 174 Field Service Ver 1 0 Nov 2006 13 4 Solution 13 4 1 Initial check items 13 Jam display When a media misfeed occurs first make checks of the following initial check items Check item Action Does media meet product
231. rint cycle can be initiated but is run at 1 3 the normal print speed NON SUPPORT A compact flash card which is inserted is not supported 18 CARD The compact flash card will be invalid 19 now A hard disk which was formatted by other unit is installed Low 20 EDT A compact flash card which was formatted by other unit is installed MEMORY CARD 1 Only when the optional staple finisher is mounted 97 magicolor 5550 5570 7 Ka sel magicolor 5550 5570 T Ka Se lt 8 Description of the control panel Field Service Ver 1 0 Nov 2006 8 2 2 Operator call messages Message Priority Description LCD1 LCD2 LCD3 Device configuration was changed while the main switch was ON High 4 CONFIGURA TURN OFF e In this condition key operation on the control panel is g TION ERR THEN ON disabled To make the machine recover from the condition turn the power switch OFF and ON FRONT COVER The front door of the machine is open SIDE COVER The right door of the machine is open DUPLEX COVER The duplex option door is open TRAY3 COVER The right cover of tray 3 is open 2 COVER OPEN TRAY4 COVER The right cover of tray 4 is open FINISHER S COVER 1 The finisher cover is open UPPER T e COVER 1 The finisher upper cover is open STAPLER COVER 1 The fi
232. rk connection 1 When Network is selected a list of printer drivers for the network port appears 2 Select the printer driver and then click the Next z The Updater magicolor 5550 5570 Please select the port for updating Printer driver list KONICA MINOLTA ww 44 F e Network port C Local port Printer IP address A011F2E558DA 3 Amessage appears requesting confirmation to update the firmware Click the Start to begin transferring the firmware NOTE Do not turn off the printer while its firmware is being updated E 7 2 E s gt The Updater Please do not update the firmware during printing And please do not turn off the printer during updating Ifyou are ready please start now A011F2E559DA 28 Field Service Ver 1 0 Nov 2006 5 Firmware upgrade 4 The result of the firmware transfer is displayed Click the Exit The Updater Spooling of the firmware updating data is completed normally magicolor 5550 5570 Please never turn off the printer until the message that data writing is completed is displayed on the printer panel Update again Exit A011F2E560DA 5 If the firmware was successfully updated the printer will automatically restart bd 7 s gt 29 5 Firmware upgrade Field Service Ver 1 0 Nov 2006 1 If spooling of the data fails the foll
233. ront magicolor 5550 5570 4 Remove the screw 1 disconnect the connector 2 and remove the temperature humidity sensor G 7 Le s gt 2 A011F2C100DA 6 3 36 IDC sensor board Re IDC sensor board Er IDCSB R IDCSB L 1 Open the right door 2 Remove the transfer belt See P 21 3 Remove two screws 1 A011F2C101DA 81 6 Other Field Service Ver 1 0 Nov 2006 4 Unhook the spring and remove the cover 1 NOTE Be careful not to lose the spring magicolor 5550 5570 5 Disconnect one connector 1 each and remove two screws 2 each and remove the IDC sensor board Fr 3 and IDC sensor board Re 4 E 7 2 E A011F2C103DB 82 Field Service Ver 1 0 Nov 2006 6 Other 6 4 Cleaning procedure NOTE The alcohol described in the cleaning procedure represents the isopropyl alcohol 6 4 1 Tray 1 feed roller magicolor 5550 5570 1 Open the tray 1 2 Press down on the center of the media lifting plate 1 until the left and right locking tabs lock into place A011F2C547DA 3 Using a soft cloth dampened with alcohol wipe the feed roller 1 clean of dirt bd 7 2 A011F2C548DA 6 4 2 Tray 2 feed roller 1 Slide out tray 2 2 Using a soft cloth dampened with alcohol wipe the feed roller 1 cl
234. rts Print control board PRCB WIRING DIAGRAM Step Action Location electri Control signal cal component 1 Reboot the main body Check the PRCB connector for proper con nection and correct as necessary If this error message is displayed after 3 update of firmware conduct the firmware update procedures again 4 Change PRCB 14 3 35 C050 HDD access error Relevant electrical parts Print control board PRCB Hard disk kit HDD D D N 2 Q 5 WIRING DIAGRAM Step Action Location electri Control signal cal component 1 Reboot the main body Check the HDD connector for proper con nection and correct as necessary Check the PRCB connector for proper con nection and correct as necessary 4 Change HDD 5 Change PRCB 193 magicolor 5550 5570 D 14 Malfunction code Field Service Ver 1 0 Nov 2006 14 3 36 C051 HDD full error Relevant electrical parts Print control board PRCB Hard disk kit HDD WIRING DIAGRAM Step Action Location electri Control signal cal component 1 Reboot the main body Delete the job hold in PROOF PRINT 2 MENU to increase the available range for user space 3 Check the HDD connector
235. s occurred the distributor who has been notified first must immediately take emergency measures to provide relief to affected persons and to prevent further damage 2 Ifa report of a serious accident has been received from a customer an on site evalua tion must be carried out quickly and KMBT must be notified 3 To determine the cause of the accident conditions and materials must be recorded through direct on site checks in accordance with instructions issued by KMBT 4 Forreports and measures concerning serious accidents follow the regulations speci fied by every distributor S 21 MEASURES TO TAKE IN CASE AN ACCIDENT Blank Page S 22 Composition of the service manual This service manual consists of Theory of Operation section and Field Service section to explain the main machine and its corresponding options Theory of Operation section gives as information for the CE to get a full understanding of the product a rough outline of the object and role of each function the relationship between the electrical system and the mechanical system and the timing of operation of each part Field Service section gives as information required by the CE at the site or at the cus tomer s premise a rough outline of the service schedule and its details maintenance steps the object and role of each adjustment error codes and supplementary information The basic configuration of each section is as follows However some o
236. s the device color in the color space Setting The default setting is SRGB procedure DEVICE COLOR sRGB AppleRGB AdobeRGB1998 ColorMatchRGB BlueAdjustRGB 125 magicolor 5550 5570 Ka sel magicolor 5550 5570 T Ka Se lt 9 Field Service Ver 1 0 Nov 2006 2 RGB INTENT Function Sets the RGB characteristic of the text to be printed Use To set the color conversion characteristic from input RGB to device CMYK that is used for printing text letter VIVID Color conversion characteristic suited to the image empha sizing on color vividness PHOTOGRAPHIC Color conversion characteristic suited to the image empha sizing on color image RELATIVE COLOR Reproduce the color that minimize the color difference between original and print by adjusting the basic color white ABSOLUTE COLOR Reproduce the color that maintains the absolute color within the device reproduced color Setting The default setting is VIVID procedure VIVID PHOTOGRAPHIC RELATIVE COLOR ABSOLUTE COLOR 3 RGB GRAY Function Sets the RGB gray reproduction of the text to be printed To set the gray print method that is used for printing text letter COMPOSITE BLACK Print gray with the toner of 4 colors CMYK Use BLACK AND GRAY Print black R G B 0 only with K toner and pr
237. sary position to accommodate the media y Are the actuators found operational when checked for correct operation Correct or change the defective actuator 3 3 2 Staple misfeed A Detection timing Type Description Stapler section The stapler does not return to the home position even after the set of time has misfeed detection elapsed after the staple motor starts to drive based on normal rotation B Action Relevant electrical parts bei Stapling unit FS control board FSCB 2 WIRING DIAGRAM 8 Q Step Action Location Control signal Electrical component 1 Check the initial check items Stapling Unit replacement FSCB replacement 23 3 Jam display Field Service Ver 1 0 Nov 2006 3 3 3 Horizontal transport section misfeed E A Detection timing i Type Description G Horizontal transport section The entrance sensor PS1 is not unblocked even after the set of time has misfeed detection elapsed after the main body exit sensor PS8 is blocked B Action Relevant electrical parts Exit sensor PS8 FS control board FSCB Entrance sensor PS1 WIRING DIAGRAM Step Action Location Control signal Electrical component 1 Check the initial check items 2 58 I O sensor check PJ4MFPB 6 ON 1 2 3 PS1 I O sensor check FSCB CN10FSCB 3 ON B 4 4
238. sembly adjustment prohibited items A Screws to which blue paint or green paint is applied Blue paint or green paint is applied to some screws to prevent them from coming loose Asa general rule screws to which blue paint or green paint is applied should not be removed or loosened Lower Feeder Unit B Red painted screws Do not remove or loosen any of the red painted screws in the field It should also be noted that when two or more screws are used for a single part only one repre sentative screw may be marked with the red paint C Variable resistors on board NOTE Do not turn the variable resistors on boards for which no adjusting instructions are given in Adjustment Setting D Removal of PWBs N CAUTION When removing a circuit board or other electrical component refer to Handling of PWBs and follow the corresponding removal procedures The removal procedures given in the following omit the removal of connectors and screws securing the circuit board support or circuit board Where it is absolutely necessary to touch the ICs and other electrical components on the board be sure to ground your body E 7 2 gt Field Service Ver 1 0 Nov 2006 3 Other 3 2 Disassembly assembly list other parts E A Disassembly assembly parts list E E No Section Part name Ref page E 1 Exterior parts Tray P6 5 2 PC control board
239. sensor front malfunction can be detected Conversion method from hexadecimal number to binary number 1 The hexadecimal number four digits is converted in each digit based on the following table Hexadeci Binary Hexadeci Binary Hexadeci Binary Hexadeci Binary mal number number mal number number mal number number malnumber number 0 0000 4 0100 8 1000 C 1100 1 0001 5 0101 9 1001 D 1101 2 0010 6 0110 A 1010 E 1110 3 0011 7 0111 B 1011 F 1111 2 Match the converted numerical value of four digits then two head digits are excluded and it is assumed the binary number of 14 digits 168 Field Service Ver 1 0 Nov 2006 11 SERVICE MENU 2 EVENT LOG Functions To print the EVENT LOG Use To check the jams troubles which occurred and the history of replacing the consum ables The items which can be checked are as follows Paper Jam Error The number of times jam have occurred and its history Engine Fatal Error The history of the troubles which required service call Fuser Unit The history of replacing the fusing unit Transfer Belt The history of replacing the transfer belt Second Trans The history of replacing the transfer roller Toner Cartridge The history of replacing the toner cartridge Imaging Unit The history of replacing the print unit Trouble Counter Trouble counting for each section Setting Procedure
240. sferring the firmware NOTE Do not turn off the printer while its firmware is being updated Please do not update the firmware during printing And please do not turn off the printer during updating If you are ready please start now sant A011F2E575DA 36 Field Service Ver 1 0 Nov 2006 5 Firmware upgrade 8 The result of the firmware transfer is displayed Click the Exit The Updater Transferring of the firmware updating data is completed normally Please never turn off the printer until the message that data writing is completed is displayed on the printer panel magicolor 5550 5570 Update again Exit A011F2E576DA 9 If the firmware was successfully updated the printer will automatically restart If transferring of the data fails gt 1 Iftransferring of the data fails the following message appears 2 Click OK G 7 2 Tranferring of the firmware updating data has failed A011F2E577DA 3 Check that the printer is ready and that it is correctly connected and then click the Update again The Updater Transferring of the firmware updating data has failed Please check if the printer is ready and connected correctly and then retry 4 Update again Exit A011F2E578DA 37 5 Firmware upgrade Field Service Ver 1 0 Nov 200
241. shooting Field Service Ver 1 0 Nov 2006 3 3 3 Horizontal transport section misfeed a 24 3 3 4 Finisher transport section 24 3 3 5 Sub tray section misfeed sese 25 3 3 6 Main tray section misfeed essen 26 4 lido 27 4 1 Trouble code list Service call 27 4 2 Solution 4 2 1 0B30 Aligning plate drive malfunction a 28 4 2 2 0B47 Media holding drive malfunction a 28 4 2 3 0B48 Exit roller pressure retraction Malfunction 29 4 2 4 Aligning belt pressure retraction malfunction 29 4 2 5 OB4C Media ejector motor malfunction essen 30 4 2 6 OBAO Tray up down motor ascent descent drive malfunction 30 4 2 7 OBE1 Fan motor malfunction esses 31 4 2 8 133B Communication malfunction eee 31 4 2 9 Flash ROM malfunction eene 31 Field Service Ver 1 0 Nov 2006 1 Product specifications General 1 Product specifications A Type Type Staple finisher suspended on the main body Installation Suspended on the main body Document alignment Center Media ejection system
242. sions 18 75 W x 18 25 H x 14 25 D inch Relay unit 284 W x 394 D x 360 H mm 11 0 W x 15 5 D x 14 0 D inch Stapling unit 10 0 kg 22 Ib Weight Relay unit 2 0 kg 4 5 Ib Excluding items furnished with the unit F Operating environment Conforms to the operating environment of the main body NOTE These specifications are subject to change without notice i o Tn ir amp a ba S Ka 1 Product specifications Field Service Ver 1 0 Nov 2006 o de Z E a ba s e Blank Page Field Service Ver 1 0 Nov 2006 2 Other Maintenance 2 Other 2 4 Disassembly adjustment prohibited items Staple Finisher A Black painted screws Do not remove or loosen any of the black painted screws in the field Any of such screws that has been removed calls for readjustment at reinstallation B Red painted screws Do not remove or loosen any of the red painted screws in the field It should also be noted that when two or more screws are used for a single part only one repre sentative screw may be marked with the red paint C Variable Resistors on Board NOTE Do not turn the variable resistors on boards for which no adjusting instructions are given in Adjustment Setting D Removal of PWBs bd 7 2 N CAUTION When removing a circuit board or other electrical component refer to SAFETY AND IMPORTANT WARNING ITEMS
243. specifications Change media Is media curled wavy or damp Change media Instruct user in correct media storage Is a foreign matter present along the media path or is the media path deformed or worn Clean or change the media path Are the media separator fingers dirty deformed or worn Clean or change the defective media sepa rator finger Are rolls rollers dirty deformed or worn Clean or change the defective roll roller Are the edge guide and trailing edge stop at correct position to accommodate the media Set as necessary Are actuators found operational as checked for correct operation Correct or change the defective actuator 175 magicolor 5550 5570 D E Hd 2 Q 5 13 Jam display Field Service Ver 1 0 Nov 2006 13 4 2 Misfeed at tray 2 media feed section A Detection timing Type Description Detection of misfeed at tray 2 media feed section The media does not unblock the registration sensor PS4 even after the lapse of a given period of time after the media feed clutch 1 CL1 is turned ON magicolor 5550 5570 B Action Relevant electrical parts MFP board MFPB Registration sensor PS4 Media feed clutch 1 CL1 Intermediate transport motor M3 WIRING DIAGRAM Location electri cal component 1 Initial check items Step Action Control signal
244. splay at user s option Setting The default setting is ENGLISH procedure ENGLISH FRENCH GERMAN SPANISH ITALIAN PORTUGUESE CZECH JAPANEASE KOREAN SIMPLIFIED CHINESE TRADITIONAL CHINESE DUTCH 9 9 2 EMULATION A DEF EMULATION Function To set the PDL Page Description Language Use To fix the PDL as necessary It usually switches automatically Setting The default setting is AUTO procedure AUTO POSTSCRIPT PCL B POSTSCRIPT 1 WAIT TIMEOUT Function Sets the amount of time to wait for a postscript file Use To set the amount of time to wait for a postscript file before the print job times out Setting 1 Select WAIT TIMEOUT and press the Menu Select key procedure 2 Select desired time with the up keyA down key and press the Menu Select key The default setting is 0 second 0 second to 300 seconds 137 magicolor 5550 5570 E Ka lt 9 Field Service Ver 1 0 Nov 2006 e 2 PS ERROR PAGE wo Function Specifies whether error pages are printed at the time of a postscript error ie To specify whether error pages are printed after a postscript error occurs 5 Use ON Error pages are printed at the time of postscript error 8 OFF Error pages are not printed at the time of postscript error Setting The default setting is OFF procedure ON OFF
245. sport motor malfunction Relevant electrical parts Intermediate transport motor M3 MFP board MFPB DC power supply DCPU WIRING DIAGRAM Step Action Location electri Control signal cal component Check the M3 connector for proper connec tion and correct as necessary Check M3 for proper drive coupling and correct as necessary Check the MFPB connector for proper con nection and correct as necessary operation check PJ27MFPB 3 to 7 5 Change MFPB Change DCPU D ES F 184 Field Service Ver 1 0 Nov 2006 14 3 3 14 Malfunction code 0018 Developing motor K malfunction Relevant electrical parts Developing motor K M5 MFP board MFPB DC power supply DCPU Step Action WIRING DIAGRAM Control signal Location electri cal component Check the M5 connector for proper connec tion and correct as necessary Check 5 for proper drive coupling and 2 correctas necessary e m 3 Check the MFPB connector for proper con u _ nection and correct as necessary 4 M5 operation check PJ33MFPB 3 5 to 7 C 6 5 Change 5 6 Change _ 7 Change DCPU 14 3 4 001B Developing motor Y M C malfunction Relevant electrical parts Developin
246. ssssssssssssssssssssnssesseee 171 K 14 0 SOFT SWITEH E 171 12 Other functions S 12 1 Rewriting security information into the hard disk kit and the compact flash 172 E 124 1 Outline 172 P ERC 172 E Troubleshooting 13 Jam diSplay uci eer ree ett ices aa HARE KIEL DESCRI u s MESE E ERA ERR CR IO EE Ra 2 iria 13 2 Misfeed display resetting procedure 5 VE ET 19 4 Sol tionis age e irn E Co Pn a Ee RYE 13 4 1 Initial check Items tton eset tme tette 13 4 2 Misfeed at tray 2 media feed section 176 magicolor 5550 5570 Maintenance T Ka SS Se lt Troubleshooting Appendix vi Field Service Ver 1 0 Nov 2006 13 4 3 Misfeed at tray1 media feed section 176 13 4 4 Misfeed at transfer section a 177 13 4 5 Misfeed at fusing exit section 178 13 4 6 Media misfeed in control logic a 179 14 Malfunction Code neret nieras 180 14 1 Trouble codes service call eene 180 14 1 1 Trouble code list 14 2 Resetting a malfunction iie 14 3 nice e epe corde EE e ER E PE CHEERS ARD a 14 3 1 0010 Color PC drum motor malfunction 14 3 2 0017 Intermediate transport motor
247. ssy 2 3 Remove the gear 1 4 Remove two screws 2 and the transport motor Field Service Ver 1 0 Nov 2006 3 Other 3 4 Cleaning procedure NOTE The alcohol used in this cleaning procedure is isopropyl alcohol 3 4 1 Feed roller Lower Feeder Unit 1 Open the lower feeder unit right door 2 Wipe the feed roller 1 clean of dirt using a soft cloth dampened with alcohol 3 f 4 5 Pry 4537F2C501DA bd 7 2 11 3 Other Field Service Ver 1 0 Nov 2006 Lower Feeder Unit bd 7 2 Blank Page 12 Field Service Ver 1 0 Nov 2006 4 How to use the adjustment section Adjustment Setting 4 Howto use the adjustment section e Adjustment Setting contains detailed information on the adjustment items and proce dures for this machine e Throughout this Adjustment Setting the default settings are indicated by Lower Feeder Unit A Advance checks Before attempting to solve the customer problem the following advance checks must be made Check to see if 1 The power supply voltage meets the specifications 2 The power supply is properly grounded The machine shares the power supply with any other machine that draws large current intermittently e g elevator and air conditioner that generate electric noise The installation site is environmentally appropriate high tem
248. ste toner sensor PS11 6 Safety switch Fr S2 16 Power switch S1 7 Exit sensor PS8 17 Tray 2 switch S5 8 Retraction position Sensor 2 PS10 18 Retraction position sensor 1 PS9 8 Door sensor Rt PS13 19 EM UMS DER Sensor 10 Safety switch Rt S3 20 IDC sensor board Re IDCSB R 219 magicolor 5550 5570 lt oO a a lt magicolor 5550 5570 2 f lt 17 Parts layout drawing Field Service Ver 1 0 Nov 2006 17 2 Lower feeder unit option 4537155501 0 220 1 2 3 4 Right door switch MS1 5 Media size switch MS2 Transfer motor M1 6 PC control board PCCB Media feed sensor PS2 7 Media feed clutch CL1 Media empty sensor PS1 Field Service Ver 1 0 Nov 2006 17 Parts layout drawing 17 3 Duplex option option magicolor 5550 5570 4538F5C501DA 1 Door sensor DCH 3 AD control board ADCB 2 Transport motor M1 4 Reverse motor M2 5 e lt 221 17 Parts layout drawing Field Service Ver 1 0 Nov 2006 17 4 Staple finisher option magicolor 5550 5570 AO1FF5C501DA 1 Finisher cover sensor PS3 8 Align motor M2 2 Entrance solenoid SL1 9 Storage section sensor PS7 3 Media ejector sensor PS5 10 Media ejector motor M1 4 Transport section sensor PS2 11 Exit roller up down motor M5
249. t a CMYK simulation profile at implementation of the simulation Use SWOP DIC Profile that has been preset at the printer Custom profile Custom profile that has been downloaded to the printer by users Setting The default setting is NONE procedure NONE SWOP Euroscale CommercialPress TOYO DIC Custom Profile 127 magicolor 5550 5570 Ka sel magicolor 5550 5570 T Ka Se no lt 9 Field Service Ver 1 0 Nov 2006 2 SIMULATION INTENT Function Sets the color characteristics Use To set the color characteristics at the implementation of the simulation RELATIVE COLOR Reproduce the color that minimizes the color difference between original and print by adjusting the basic color white ABSOLUTE COLOR Reproduce the color that maintains the absolute color within the device reproduced color Setting procedure The default setting is RELATIVE COLOR RELATIVE COLOR ABSOLUTE COLOR 3 CMYK GRAY Function Sets CMYK gray reproduction To set the CMYK data K maintain method at the implementation of the simulation COMPOSITE BLACK Print according to the result of color conversion with profile BLACK AND GRAY Print by maintaining the value only for black C M Y 0 Use K 255 BLACK ONLY Print by maintaining the value only for gray C
250. t not limited to translating decompiling disassembling creating derivative works or reverse engineering The software product may be duplicated or copied as specified in the manual for your own personal use and all removable copies must bear the copyright notice contained on the original software However the software may not be duplicated for the purposes of resell or distribution C do not agree A011F2E556DA 26 Field Service Ver 1 0 Nov 2006 5 Firmware upgrade 5 The list of printer drivers is displayed Select the appropriate connection for the environ ment where the printer is being used fe The Updater Please select the port for updating Printer driver list lt wo wo Ire o bai E KONICA MINOLTA P e Network port Local port C Printer IP address A011F2E557DA 5 E e For a network connection Select Network port See 28 Fora local connection Select Local port See P 31 When specifying the IP address of the printer Select Printer IP address See P 32 NOTE f you select Network port or Local port make sure that the printer driver has been installed If you select Printer IP address the firmware can be updated even if a printer driver is not already installed 27 5 Firmware upgrade Field Service Ver 1 0 Nov 2006 2 Fora netwo
251. t the five connectors 1 is 5 7 2 E gt 6 Open the right door 7 Remove two screws 1 and remove the fusing unit 2 8 Install the new fusing unit 9 From the Menu select MAINTE NANCE MENU SUPPLIES gt REPLACE gt FUSER UNIT and execute this function to reset the fus ing unit counter value For details see Adjustment Setting A011F2C010DA 23 4 Service tool Field Service Ver 1 0 Nov 2006 e 4 Service tool Kei wo 41 CE tool list 8 E Tool name Shape Quantity Remarks E o E Laser lens cleaning tool 1 HHHH HHHH HE A011F2C544DA 4 2 Consumable parts 4 2 1 Toner cartridge Part name Life expectancy Standard capacity toner cartridge black K 6 000 prints aj Standard capacity toner cartridge yellow Y 6 000 prints S Standard capacity toner cartridge magenta M 6 000 prints E Standard capacity toner cartridge cyan C 6 000 prints E High capacity toner cartridge black K 12 000 prints High capacity toner cartridge yellow Y 12 000 prints High capacity toner cartridge magenta M 12 000 prints High capacity toner cartridge cyan C 12 000 prints For the predetermined conditions See P 8 NOTE The life of the toner cartridges furnished with the machine at the time of shipment is 3000 prints 4 2 2 Print unit Part name Life expectan
252. tal clips solder or similar object Disabling relay functions such as wedging paper between relay contacts Q Disabling safety functions interlocks safety circuits etc Safety will not be assured leading to a risk of fire and injury Making any modification to the product unless instructed by KMBT Q Using parts not specified by KMBT SAFETY AND IMPORTANT WARNING ITEMS 2 POWER PLUG SELECTION In some countries or areas the power plug provided with the product may not fit wall outlet used in the area In that case it is obligation of customer engineer hereafter called the CE to attach appropriate power plug or power cord set in order to connect the product to the supply Power Cord Set or Power Plug NWARNING Use power supply cord set which meets the following criteria provided with a plug having configuration intended for the connection to wall outlet appropriate for the prod uct s rated voltage and current and the plug has pin terminal s for grounding and provided with three conductor cable having enough cur rent capacity and the cord set meets regulatory requirements for the area Use of inadequate cord set leads to fire or electric shock Attach power plug which meets the following criteria having configuration intended for the connection to wall outlet appropriate for the product s rated voltage and current and the plug
253. the developing motor Y M C is being rotated 001B D MOTOR 1 180 Field Service Ver 1 0 Nov 2006 14 Malfunction code LCD1 service call ID LCD2 LCD3 error Item description Detection timing Fusing fan motor 9939 malfunction FUSER FAN The fusing fan motor does not rotate evenly even after the lapse of a given period of time while it is being started The motor lock signal remains HIGH for a given period of consecutive time while the fusing fan motor is being rotated Ozone ventilation fan 004C N motor malfunction OZONE FAN The ozone ventilation fan motor does not rotate evenly even after the lapse of a given period of time while it is being started The motor lock signal remains HIGH for a given period of consecutive time while the ozone venti lation fan motor is being rotated POWER DC power supply fan 004E FAN motor malfunction The DC power supply fan motor does not rotate evenly even after the lapse of a given period of time while it is being started The motor lock signal remains HIGH for a given period of consecutive time while the DC power supply fan motor is being rotated FUSER MOTOR Fusing motor 0060 malfunction The fusing motor does not rotate evenly even after the lapse of a given period of time while it is being started The motor lock signal remains HIGH for a given period of consecutive time while the fusing mo
254. tic for graphics printing To set the halftone characteristic that is used for printing graphics figures LINE ART HALFTONE characteristic that emphasizes the resolution of the print image Use DETAIL HALFTONE characteristic that emphasizes the balance between the resolution and the tone reproducibility of the print image SMOOTH HALFTONE characteristic that emphasizes the tone reproducibility of the print image Setting The default setting is LINE ART procedure LINE ART DETAIL SMOOTH 9 5 4 EDGE ENHANCEMENT A IMAGE PRINTING Function Selects whether or not to add edge enhancement during image printing Use To add edge enhancement and sharpen the outline of images when printing image data such as photographs Setting The default setting is OFF procedure ON OFF 120 Field Service Ver 1 0 Nov 2006 9 Menu B TEXT PRINTING Function Selects whether or not to add edge enhancement during text printing Use To add edge enhancement and sharpen the outline of images when printing text data such as letters Setting The default setting is ON procedure ON OFF C GRAPHICS PRINTING Function Selects whether or not to add edge enhancement during graphic printing Use To add edge enhancement and sharpen the outline of images when printing text data Such as graphics Setting The default setting is ON proc
255. tion of PROF PRINT MENU PRINT MENU PAPER MENU QUALITY MENU INTERFACE MENU SYS DEFAULT MENUJ Setting The default setting is OFF procedure OFF MINIMUM ON 143 9 Field Service Ver 1 0 Nov 2006 9 9 13 CLOCK wo e 9 Eo Function Sets the date of the printer s built in clock E Use To change the date of the printer s built in clock 2 Setting DATE DD MM YY For Europe procedure DATE MM DD YY For North America DATE YY MM DD For Japan Asia China The following shows how to set DATE DD MM YY 1 Select CLOCK and press the Menu Select key 2 Select DATE DD MM YY and press the Menu Select key 3 Set date with the up keyA down keyV and press the right keyl gt 4 Repeat the above procedures to set month and year 5 Press the Menu Select key DD 01to31 MM 01 to 12 YY 2006 to 2032 B TIME Function Sets the time of the printer s built in clock Use To change the time of the printer s built in clock Setting 1 Select CLOCK and press the Menu Select key procedure 2 Select TIME and press the Menu Select key 3 Set hour with the up key A down key V and press the right keyl gt 4 Repeat the above procedures to set minute 5 Press the Menu Select key D ES E 2 C TIME ZONE i 2 Function 3 Sets the time zone Use lt Setting 1 Select CLOCK and
256. tor is being rotated 2nd image transfer pressure retraction failure XFER SES DETACH 2 The retraction position sensor 2 is not activated retracted position within a given period of time after the retraction sequence of the 2nd transfer roller has been started The retraction position sensor 2 is not deacti vated pressed position within a given period of time after the pressure sequence of the 2nd transfer roller has been started 1st image transfer pressure retraction failure XFER 0095 DETACH 1 The retraction position sensor 1 is not activated retracted position within a given period of time after the intermediate transport motor has started rotating The retraction position sensor 1 is not deacti vated pressed position within a given period of time after the intermediate transport motor has started rotating POLYGON MOTOR Polygon motor 0390 malfunction The polygon motor does not rotate evenly even after the lapse of a given period of time after it has been started The motor lock signal remains HIGH for a given period of consecutive time while the polygon motor is being rotated LASER 0319 ERROR Laser malfunction The SOS signal is not detected within a given period of time after the output of the laser has been started 181 magicolor 5550 5570 et Q S Q 5 14 Malfunction code Field Service
257. tor ascent descent drive mal OBE1 FINISHER FAN Finisher fan motor malfunction OF52 TE SENSOR Y Toner level sensor Y malfunction OF53 TE SENSOR M Toner level sensor M malfunction OF54 TE SENSOR C Toner level sensor C malfunction OF55 TE SENSOR K Toner level sensor K malfunction 133B CONMUNICARON Finisher communication error 13C0 SEN FAN MFP board malfunction 13E2 FLASH WRITE Flash ROM write error 13E3 FLASH DEVICE Flash ROM device fault 3000 EEPROM1 3C10 EEPROMZ Trouble related to security 101 magicolor 5550 5570 E Ka sel lt magicolor 5550 5570 T Ka Se on lt 8 Description of the control panel Field Service Ver 1 0 Nov 2006 Message LCD1 LCD2 LCD3 Description Service Call ID Error description 3FFB FINISHER ROM Finisher flash ROM error C002 RAM error at startup standard memory C003 E error at startup expanded memory C013 H W ADDRESS MAC address error at startup MAC address is invalid C015 BOOT ROM Boot ROM error at startup C025 Controller ROM error Configuration information error C026 CONTROLLER ROM Controller ROM error Access error C027 Controller ROM error Data error C050 HDD ERROR HDD access error C051 HDD DISK FULL HDD full error 1 C052 CARD ERROR Compact flash access error C053 CARD FULL Compact flash full error 1 C060
258. trol signal cal component 1 Check the cable and connector for proper connection and correct as necessary Change PH unit Change MFPB um 14 3 13 0500 Heating roller warm up failure 14 3 14 0501 Fusing pressure roller warm up failure 14 3 15 0510 Abnormally low heating roller temperature 14 3 16 0511 Abnormally low fusing pressure roller temperature 14 3 17 0520 Abnormally high heating roller temperature 14 3 18 0521 Abnormally high fusing pressure roller temperature Relevant electrical parts Fusing unit MFP board MFPB DC power supply DCPU WIRING DIAGRAM Step Action Location electri Control signal cal component Check the fusing unit for correct installation whether it is secured in position Check the fusing unit DCPU and MFPB 2 for proper connection and correct as nec essary Change fusing unit Change MFPB Change DCPU 190 Field Service Ver 1 0 Nov 2006 14 Malfunction code 14 3 19 0F52 Toner level sensor Y malfunction 14 3 20 0 53 Toner level sensor M malfunction 14 3 21 0F54 Toner level sensor C malfunction 14 3 22 OF55 Toner level sensor K malfunction magicolor 5550 5570 Relevant electrical parts Toner level sensor board TLSB MFP board MFPB WIRING DIAGRAM Location electri cal component Step Action Control signal
259. two bearings 3 and the pressure retraction clutch 1 assy 4 4 Remove the gear 1 and remove the pressure retraction clutch 1 2 73 magicolor 5550 5570 bd 7 Le s gt magicolor 5550 5570 E 7 2 E 6 Other 3 b 2 A011F2C082DA 6 3 33 Media feed clutch 1 CL1 A011F2C083DA A011F2C084DA 74 Field Service Ver 1 0 Nov 2006 NOTE When reinstalling the bearing and pressure retraction clutch 1 make sure that the protrusion 1 on the pressure retraction clutch 1 fits into the locking slot 2 1 Remove the PWB box 1 See P 66 2 Remove the PWB box 2 See P 67 3 Disconnect the white connector 1 and the blue connector 2 4 Remove four screws 1 Field Service Ver 1 0 Nov 2006 1 AO11F2C085DA A011F2C086DB A011F2C087DB 6 Other 5 Remove the gear 1 and the gear 2 NOTE When the Media feed clutch 1 is reinstalled replace the gears that have been removed as these gears could have been damaged 6 Remove the media feed and trans port assy 3 7 Snap offthe E ring 1 and remove the bearing 2 and spring 3 NOTE Fitthe E ring to the lower groove 4 of the two grooves in the shaft 8 Snap off the E ring 1 and remove the bearing 2 75 magicolor 5550 5570 G 7 L
260. ty images magicolor 5550 5570 AA 403615406300 ABCDE ABCDE 40 6 54062 0 Troubleshooting procedure Step Section Check item Result Action 15 there a foreign matter on the 1 Media path media path YES Remove the foreign matter 2 Is the fusing entrance guide plate YES Clean or change dirty or scratched Fusing unit IN ME m 8 s the fusing roller scratched ves Change the fusing unit dirty Is the transfer belt dirty with fin 4 gerprints oil or other foreign mat YES Clean Transfer belt ter Is the transfer roller dirty or 5 scratched YES Change the transfer roller Has the problem been eliminated Eiere Ke ere 6 through the checks of steps up to 9 9 Change high voltage unit 1 Change high voltage unit 2 D ES 214 Field Service Ver 1 0 Nov 2006 16 Image quality problems 16 1 17 Uneven pitch A Typical faulty images magicolor 5550 5570 213816450700 Troubleshooting procedure Step Section Check item Result Action Is the toner cartridge for each 1 Toner cartridge color of toner installed in posi NO Reinstall tion Is the PH unit secured in position with the fixing screw NO Secure it in position 3 sae drive mechanism of the YES Clean or change the print unit print unit dirty or damaged Pri
261. ve the screw 1 and remove the output tray fixing cover 2 Maintenance A01FF2C010DA 4 Remove the screw 1 and remove the tray up down motor cover 2 A01FF2C011DA 14 Field Service Ver 1 0 Nov 2006 2 Other 5 Disconnect the connector 1 and remove the tray up down motor assy 2 Staple Finisher AO1FF2C012DA 2 3 12 Fan motor 1 Remove the rear cover ul 2 8 2 Disconnect the connector 1 remove two wire saddles 2 3 Remove two screws 3 and remove the fan motor 4 bd 7 2 i gt A01FF2C013DA 2 3 13 Transport motor 1 Remove the rear cover See 8 2 Remove the FS control board See P 13 3 Remove two screws 1 4 Remove the harness from the wire saddle 2 AO1FF2C014DA 15 Staple Finisher Maintenance 2 Other A01FF2C015DA A01FF2C016DA 2 1 AO1FF2C512DA 16 Field Service Ver 1 0 Nov 2006 5 Hold down and unhook the two tabs 1 and remove the harness guide 2 6 Remove two screws 1 spring 2 and remove the transport motor assy 3 NOTE To reinstall the transport motor assy hook the spring first and screw the transport motor assy while the spring is stretched to a certain degree 7 Remove two screws 1 and remove the transport motor 2 Field Service Ver 1 0 Nov 2006 2 Other
262. will be displayed only when an optional hard disk kit or compact flash is installed 7 It will be displayed only when the following setting is set to ENABLE INTERFACE MENU gt MEMORY DIRECT 8 It will not be displayed when the flash memory is not connected or not recognized 9 It will be displayed only when the following setting is set to ENABLE INTERFACE MENU CAMERA DIRECT 10 It will be displayed when ENERGY SAVER is set to either of the options other than OFF 11 It will be displayed only when a compact flash is installed Ka lt 107 9 Field Service Ver 1 0 Nov 2006 9 2 PROOF PRINT MENU Function Selects and prints the job held temporarily in the printer Selects and deletes the job held temporarily in the printer NOTE This menu is available only when an optional hard disk kit is installed magicolor 5550 5570 Use To proof one copy of a print job before printing the rest of the copies Setting How to print the held job procedure Select PROOF PRINT MENU and press the Menu Select key Select user name and press the Menu Select key Select desired print job and press the Menu Select key Select PRINT and press the Menu Select key If the hold job is set as secured job enter the password with the up key A down key V 6 Set the number of copies with the up key A down key V and press the
263. x option 1 4538F2C503DA Duplex Option Maintenance 2 Other 2 3 2 Right cover 2 4538F2C001DA 2 3 3 AD control board ADCB 4538F2C002DA 1 4538F2C003DA Field Service Ver 1 0 Nov 2006 1 Remove the duplex option See P 5 2 Remove two screws 1 and the right cover 2 1 Remove the right cover See P 6 2 Disconnect all connectors from the AD control board 1 3 Remove three screws 1 and the AD control board 2 Field Service Ver 1 0 Nov 2006 2 3 4 Transport motor M1 1 4538F2C004DA 2 3 5 Reverse motor M2 B 4538F2C005DA 2 4 Cleaning procedure NOTE 2 Other 1 Remove the AD control board See P 6 2 Remove two screws 1 disconnect the connector 2 and remove the transport motor 3 1 Remove the right cover See P 2 Remove two screws 1 disconnect the connector 2 and remove the reverse motor 3 The alcohol used in this cleaning procedure is isopropyl alcohol 2 4 1 Transport roller 4538F2C504DA 1 Open the duplex door 2 Using a soft cloth dampened with alcohol wipe the transport roller 1 clean of dirt Duplex Option G 7 Le gt 2 Other Field Service Ver 1 0 Nov 2006 Duplex Option bd 7 2 Blank Page Field Service Ver 1 0 Nov 2006 3 Jam dis
264. y 2 A011F2C018DA 6 3 9 Tray 1 A011F2C003DA A011F2C004DA 46 Field Service Ver 1 0 Nov 2006 1 Slide out tray 2 1 2 Pressing the tabs 2 on both sides remove tray 1 1 1 Open the tray 1 2 Remove the tray 1 cover 3 Disconnect the connector 1 4 Move two lock levers 1 up 5 Remove the tray 1 Field Service Ver 1 0 Nov 2006 6 Other 6 3 10 Operation board OB 1 Open the front door 2 Remove the left cover See P 43 3 Remove three screws 1 and remove the operation board 2 magicolor 5550 5570 A011F2C019DA 4 Disconnect two connectors 1 G 7 2 i gt A011F2C020DB 6 3 11 Hard disk kit option 1 Remove the rear cover See P 44 2 Loosen seven screws 1 and remove the print control board pro tective shield 2 B H A011F2C536DA 47 6 Other Field Service Ver 1 0 Nov 2006 3 Remove three mounting pins 1 magicolor 5550 5570 A011F2C541DA 4 Disconnect the connector 1 and remove the hard disk kit 2 Maintenance A011F2C542DA 6 3 12 Print control board PRCB NOTE After the Print control board replacement you need to set the language to be dis played on the control panel again See P 137 1 Remove the Rear Cover See P 44 2 Loosen seven screws 1 and
265. y and the pitch Setting 1 Set the A4S or letterS media on the tray Procedure 2 Select HALF TONE 128 and press the Menu Select key 3 Select desired color with the up keyA down key V and press the Menu Select key 4 Select PRINT and press the Menu Select key 6 HALF TONE 256 Functions Prints the halftone pattern with 100 level for CMYK respectively Use To check the unevenness of the density and the pitch Setting 1 Set the 45 or letterS media on the tray Procedure 2 Select HALF TONE 256 and press the Menu Select key 3 Select desired color with the up key A down key V and press the Menu Select key 4 Select PRINT and press the Menu Select key 7 GRADATION Functions Prints the gradation pattern Use To check the gradation reproductively Setting 1 Set the 45 or letterS media on the tray Procedure 2 Select GRADATION and press the Menu Select key 3 Select PRINT and press the Menu Select key 11 4 SUPPLIES 11 4 1 REPLACE A TRANS BELT Function Resets the transfer belt counter Use To use when the transfer belt has been replaced Setting 1 Call the service menu to the screen procedure 2 Select SUPPLIES gt REPLACE TRANS BELT and select YES 3 Press the menu select key and reset the counter B TRANS ROLLER Function Resets the transfer roller counter Use To use when the transf
266. y within the range 169 254 0 0 to 169 254 255 255 134 Field Service Ver 1 0 Nov 2006 9 Menu 3 SUBNET MASK Function Sets the subnet mask of the printer used in the network Use To set the printer s subnet mask Setting 1 Select SSUBNET MASK and press the Menu Select key procedure 2 Set desired subnet mask first bite with the up key A down key V and press the right key b 3 Repeat the above procedures and set the subnet mask up to fourth bite 4 Press the Menu Select key The default setting is 255 255 000 000 000 000 000 000 to 255 255 255 255 4 DEFAULT GATEWAY Function Sets the gateway address of the printer used in the network Use To set the printer s gateway address Setting 1 Select DEFAULT GATEWAY and press the Menu Select key procedure 2 Set desired default gateway address first bite with the up key A down key V and press the right gt 3 Repeat the above procedures and set the default gateway address up to fourth bite 4 Press the Menu Select key e The default setting is 000 000 000 000 000 000 000 000 to 255 255 255 255 5 DHCP BOOTP Function DHCP Automatically acquires an IP address from the DHCP server if there is one in the network and specifies whether to load other network information BOOTP Automatically acquires an IP address from BOOTP and specifies whether to loa
267. yellow level for the HIGHLIGHT MIDDLE and SHADOW area respectively Use To set the yellow level for the HIGHLIGHT MIDDLE and SHADOW are respectively Setting The default setting is 0 procedure 3 to 3 4 BLACK Function Sets the black level for the HIGHLIGHT MIDDLE and SHADOW area respectively Use To set the black level for the HIGHLIGHT MIDDLE and SHADOW are respectively Setting The default setting is 0 procedure 3 to 3 9 5 11 COLOR SEPARATION Function Sets the color separation function Use To create color separations D Setting e The default setting is OFF procedure ON OFF m E lt 129 magicolor 5550 5570 T Ka lt 9 Field Service Ver 1 0 Nov 2006 9 6 MEMORY DIRECT This menu appears only when the optional hard disk kit and or the compact flash is installed This menu does not appear when DISABLE is selected in the INTERFACE MENU gt MEMORY DIRECT setting 9 6 1 LIST OF FILES Displays folders and files stored in a USB memory connected to the USB port and Function sends print jobs To select files to be printed with the USB memory direct print function Use The maximum of 99 files and folders in total can be displayed The maximum of 7 folder hierarchies can be displayed Setting 1 Insert a USB memory into the USB port procedure 2 Select MEMORY DIRECT

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