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4.4.2 Error code and message

1. 0 Fax Receive JobFirstRoww Yalue 1111 2001 2 3 Fax Receive JobFirstRoww Value 1111 2001 2 3 5 a Fax Receive JobFirstRoww Yal 2001 2 3 7 Delete Fax Receive JobFirstRoww Vali 2001 2 3 9 a Fax Receive JobSecond Row 2011 2 3 2 Total s 1 2 Page gt Document Box gt System Box gt Send Fax Document Name Owner Date Page ai 11 27 2008 Second Second 11 27 2008 26 Third Third 11 27 2008 27 Fourth Fourth 11 27 2008 28 Fifth Fifth 11 27 2008 29 Sixth Sixth 11 27 2008 30 agi kBeemants Selecte Free Space 123 MB Total 8460 GB p Service Manual samsung Electronics Troubleshooting Error message Tray 1 cassette is pulled out Insert it properly Symptom Tray1 cassette is inserted in machine but error message is displayed Possible Cause 1 The connector of the Tray1 Home Position Sensor is not connected properly 2 Tray1 Home Position Sensor is defective Troubleshooting method 1 Check if the Harness is defective Check if the connector is connected properly 2 Check the following Check if the Tray1 Home Position Sensor is assembled properly Check if the Tray1 Home Position Sensor harness is connected properly Enter the EDC mode Execute the Tray1 Home Position Sensor test EDC Mode Test Routines gt Copier Engine DADF Test Routine gt 102 000 Start gt Operation check Stop Se
2. 3 Check if the connector between the machine and the tray2 3 or HCF is connected properly Service Manual Samsung Electronics Troubleshooting Error message Paper is empty in tray2 or HCF Load paper Paper is empty in Tray3 Load paper Symptom Paper is loaded in tray2 or HCF but error message is displayed 21 018 Paper is loaded in tray3 but error message is displayed 21 026 Possible Cause 1 Tray2 or HCF paper empty sensor harness is not connected properly 2 Tray2 or HCF paper empty sensor is defective Troubleshooting method 1 Check if the Harness is defective Check if the connector is connected properly Pee a 0 60 nage e FUA i Saoson EER 3 MTTL vo 10 be 5 a T dali K s err z ad m ATT g 8 2 Check the following Check if the tray2 3 HCF paper empty sensor is assembled properly Check if the tray2 3 HCF paper empty sensor harness is connected properly Enter the EDC mode Execute tray2 3 HCF paper empty sensor test EDC Mode gt Test Routines gt Copier Engine DADF Test Routine gt 102 080 102 150 gt Start gt Operation check gt Stop Service Manual Samsung Electronics Troubleshooting Error message Tray2 or HCF cassette is pulled out Insert it properly Tray3 cassette is pulled out Insert it properly Symptom Tray2 or HCF cassette is inserted in machine but error message is displayed Tray3 cas
3. Enter the EDC mode Execute the Feed Sensor test EDC Mode gt Test Routines gt Copier Engine DADF Test Routine gt 102 290 gt Start gt Status check gt Stop 5 Check if the Harness is defective Check if the connector is connected properly Service Manual Samsung Electronics Troubleshooting Error message Paper jam in tray 1 Symptom At printing the paper from the tray1 has not reached to a feed sensor within a programmed period of time after pick up Possible Cause 1 Pickup Clutch does not work 2 Pickup roller rubber is worn out 3 Feed Sensor is defective Troubleshooting method 1 Check the following Check if the Tray1 Pick Up Clutch is assembled properly Check if the harness of the Tray1 Pick Up Clutch is connected properly Enter the EDC mode Execute the Tray1 Pick Up Clutch test EDC Mode gt Test Routines gt Copier Engine DADF Test Routine gt 101 010 gt Start gt Operation Check from sound gt Stop 2 Check if the Harness is defective Check if the connector is connected properly To be continued on next page Service Manual Samsung Electronics Troubleshooting Troubleshooting method FORWARD 3 Check if the pick up roller rubber is worn out or Bian ROLLER contaminated ROLLER F i RETARD ROLLER 4 Check the following Check if the Feed Sensor is assembled properly Check if the harnes
4. How to replace the BLDC motor 1 Remove the Engine board shield 2 Remove 4 screws Replace the BLDC Motor Ass y BLDC Fuser ee S Y NZ 3 If the problem persists after replacing the BLDC FUSER Motor replace the Engine Board samsung Electronics Service Manual Troubleshooting le 03 010 Error message Motor does not operate 03 010 Please turn off then on Symptom The motor to engage disengage the transfer belt does not operate Possible Cause 1 Harness is defective Connector is not connected properly 2 T1 Engage DC Motor is defective 3 Engine Board is defective Troubleshooting method 1 Check the following Check if the Engine Board Harness is defective Check if the harness is connected to the BLDC OPC Connector on Engine Board properly Check if the harness is connected to the T1 Engage sensor connector properly ing tla OPC CN24 12pin a a E m yy ji Pas N W is ry MME gt 6 ge NE piat o r eg rn COI TERA T1 Engage sensor CN35 3pin 2 If the connection is no problem enter the EDC mode and execute the T1 Engage Motor test If the T1 Engage motor does not operate replace it How to replace the DC motor 1 Remove the SMPS board shield 2 Remove 2 screws and unplug the connector Replace the T1 engage DC motor 3 If the problem persists after replacing the T1 Engage
5. 04 001 Please turn off then on 4 103 04 003 LSU error 04 003 Please turn off then on 4 102 04 004 LSU error 04 004 Please turn off then on 4 104 04 007 LSU error 04 007 Please turn off then on 4 104 06 013 Imaging unit error 06 013 Please open close door 4 110 06 014 Imaging unit error 06 014 Please open close door 4 110 06 015 Imaging unit error 06 015 Please open close door 4 110 06 016 Imaging unit error 06 016 Please open close door 4 110 Service Manual samsung Electronics Troubleshooting Troubleshooting Page 07 010 Finisher error 07 010 Please turn off then on 4 122 07 011 Finisher error 07 011 Please turn off then on 4 123 07 012 Finisher error 07 012 Please turn off then on 4 124 Error Code Error Message 13 000 This IP address conflicts with that of other system Check it 4 143 13 006 DHCP error Reconfigure BOOTP or static IP 4 144 13 007 802 1x authentication failed Please Contact the System 4 145 Administrator 4 68 Service Manual samsung Electronics Troubleshooting Troubleshooting Page 4 146 18 001 Fax Memory is almost full Print or remove received fax Job 4 146 18 002 Too many faxes are queued to be sent Wait or remove queued job 4 146 Error Code Error Message 18 000 Too many faxes are received Print or remove received fax 21 022 Elevating unit in tray 2 or HCF has problem Pull tray 2 or HCF 4 149 out and insert it 2
6. 1 Unplug the harness 10 pin carefully 2 Remove 4 screws Replace the BLDC Motor Ass y Me a D a AE F r 7 AN i i E f BLDC ITB Motor Ea DE w eee 5 If the problem persists after replacing the BLDC ITB Motor replace the Engine Board Service Manual samsung Electronics Troubleshooting Symptom Motor Signal is abnormal le 03 00 Error message Motor does not operate 03 006 Please turn off then on Possible Cause 1 Harness is defective Connector is not connected properly 2 BLDC Black Motor is defective 3 Engine Board is defective Troubleshooting method 1 Check the following Check if the Engine Board Harness is defective Check if the harness is connected to the BLDC BK Connector on Engine Board properly Check if the harness is connected to the BLDC BLACK Motor properly fee BLDC BK g 3 CN26 13pin sal os a ere ea mea ET y WN AA N 2 If the connection is no problem enter the EDC mode and execute the BLDC BLACK Motor test If the BLDC motor does not operate replace it How to replace the BLDC motor 1 Remove the SMPS shield 2 Remove 4 screws Replace the BLDC Motor Ass y Power SMPS FDB Shield 3 If the problem persists after replacing the BLDC Motor replace the Engine Board Service Manual Samsung Electronics Troubleshooting le 03 00 Error message Motor does no
7. 6 If the problem persists replace the finisher main board 3 If the yellow LED is not on check the connection of the switch in the Finisher Front Door samsung Electronics Service Manual Troubleshooting Error message Paper jam inside of finisher Symptom Feed motor and exit motor have stopped for initialization or printing job Possible Cause Gate sensor defect Feed motor defect Finisher main board defect Troubleshooting method 1 Check if the Finisher cable is connected to the machine 2 Open the finisher bottom cover and check the LED on the finisher main board At that time all finisher doors must be closed Check if the red yellow green LED are on 3 If the yellow LED is not on check the connection of the switch in the Finisher Front Door To be continued on next page Service Manual Samsung Electronics Troubleshooting Troubleshooting method 4 Check if the gate sensor harness is connected properly or actuator is broken Check if the Finisher Feed motor harness is connected or operated properly 5 Check if the finisher exit sensor harness is connected properly or actuator is broken Check if the finisher exit motor harness is connected or operated properly 6 If the problem persists replace the finisher main board Service Manual samsung Electronics Troubleshooting Code 07 002 Error message Paper jam at exit of finish
8. CRR e s Bees fa r z m a S a t h pi a samsung Electronics Service Manual Troubleshooting Error message Paper jam at the bottom of duplex path Paper jam inside of duplex path Symptom 1 At Warm up Duplex Ready sensor has detected the paper 2 At Printing Duplex sensor is not off within a programmed period of time after paper moves into duplex path Possible Cause 1 Check the Duplex Ready Sensor Harness and Connector 2 Check if the Ul message is changed by the Duplex Ready Sensor operation 3 Check the duplex ready sensor 1 Check if the Harness is defective Check if the connector is connected properly 2 Check the following Check if the Duplex Ready Sensor is assembled properly Check if the Duplex Ready Sensor Harness is connected properly Enter the EDC mode Execute the Duplex Ready Sensor test EDC Mode Test Routines gt Copier Engine DADF Test Routine gt 102 390 gt Start gt Operation check Stop 4 86 Service Manual Samsung Electronics Troubleshooting Error message Paper jam at the top of duplex path Symptom 1 At Warm up Duplex sensor has detected the paper 2 At Printing Duplex sensor is not on within a regular time after paper moves into duplex path Possible Cause 1 Check the Duplex Sensor Harness and Connector 2 Check if the UI message is changed by the Duplex Sensor operation 3 Chec
9. Error message System Error 02 000 Please turn off then on Symptom At Warm up this error has occurred The machine does not work until power off on Possible Cause Fuser Unit is not installed and AC is not supplied to the Heat Lamp Troubleshooting method 4 Check if the thermistor connector on the 1 Check that the fuser unit is installed properly Engine Board is connected properly or harness And turn the machine off then on again If the error message persists follow the next is defective step Kos 2 Measure the Fuser Thermostat resistance value Check if the Thermostat is open Parts catalog p 65 No 51 item 5 Remove the Rear Lower Cover and SMPS Shield And check if the harness on FDB is connected properly 3 Measure the Heat lamp resistance value Check if the coil is shorted FDB If the connection is OK replace the FDB Turn the machine off then on again If the problem persists replace the engine board When you check 2 3 step above if there is any problem replace the fuser unit If the problem persists after power off on follow the next step 4 89 Service Manual Samsung Electronics Troubleshooting Error message System Error 02 001 Please turn off then on Symptom At Warm up this error has occurred The machine does not work until power off on Possible Cause The temperature does not climb to the target value within set up time Thermist
10. 06 25 26 27 002 Toner Cartridge is Not installed Install it 06 25 26 27 003 Toner Cartridge is Not Compatible Check User s Guide 06 25 26 27 023 Toner Cartridge is Not Compatible Check User s Guide Symptom When installing the new toner cartridge CRUM is not detected Possible Cause 1 CRUM ID is different from the country type of the machine 2 CRUM is defective 3 The circuit related to CRUM has some problem Troubleshooting method 1 Turn the machine off then on 2 If the problem persists take out the toner cartridge and re install it 3 Check if the country type of the serial label of the toner cartridge is same with the machine country type lt XAA Toner gt lt Korea Toner Initial gt 4 If the CRUM is defective replace the toner cartridge 5 In case that the circuit related to CRUM is defective check the following b k lt Toner cartridge connector in SET gt lt CRUM Connector in Toner cartridge gt 1 Check if the CRUM Connector in SET and toner cartridge is contaminated or broken 2 Check the circuit related to CRUM samsung Electronics Service Manual Troubleshooting Error message 06 004 Did not supply enough black toner Please open close door 25 004 Did not supply enough cyan toner Please open close door 3 26 004 Did not supply enough magenta toner Please open close door 7 004 27 004 Did not supply enough yellow toner Ple
11. Gate sensor or actuator is defective 2 Document paper path is contaminated 3 WHITE BAR SHEET is not attached properly 4 WHITE BAR is defective Troubleshooting method 1 Check if the gate sensor is operated properly service Manual 2 3 3 7 Sensor 51 53 2 Check if the WHITE BAR SHEET is attached properly White Bar 3 In case that the document is jammed between white bar and glass check if the WHITE BAR get curved 4 Check if the document paper path is contaminated Service Manual Samsung Electronics Troubleshooting Error message Original paper jam while reversing paper in scanner 8 010 Original paper jam inside of scanner duplex path Symptom At duplex scan the lead edge of the document has not reached to the duplex sensor after scanning the front side Possible Cause 1 Duplex sensor or actuator is defective 2 There is the contamination on paper path or a defective assembly 3 Gate duplex does not work properly 4 Duplex motor is defective Troubleshooting method 1 Check if the gate sensor is defective Service Manual 2 3 3 7 Sensor 51 2 Check if the document paper path is contaminated 3 Check if the solenoid is operated properly Main Motor SOLENOID ESA k lt Top view gt lt Rear view gt gt Check it the Gate is rotating WUE To be continued on next page Service Manual Samsung Electronics Tro
12. bottom cover and check the 5 Check if the paddle motor harness is connected LED on the finisher main board properly At that time all finisher doors must be closed 6 Check if the compile separate cam is operated Check if the red yellow green LED are on properly 3 If the yellow LED is not on check the connection of the switch in the Finisher Front Door 7 If the problem persists replace the finisher main board Service Manual Samsung Electronics Troubleshooting Code 07 009 Error message Finisher error 07 009 Please turn off then on Symptom Front Jogger does not work Possible Cause Front Jogger Home Sensor defect Front Jogger Motor defect Finisher main board defect Troubleshooting method 1 Check if the Finisher cable is connected to the 4 Check if the finisher front jogger home sensor harness machine is connected properly gt A A i gt V y 2 Open the finisher bottom cover and check the LED 5 Check if the finisher front jogger motor harness is on the finisher main board connected properly At that time all finisher doors must be closed Check if the red yellow green LED are on 3 If the yellow LED is not on check the connection of the switch in the Finisher Front Door 7 If the problem persists replace the finisher main board Service Manual Samsung Electronics Troubleshooting Error message Finisher error 07 010 P
13. method 1 Check if the connection between the set and the tray2 or HCF is correct If the connection is correct replace the tray2 or HCF board 2 If the problem persists after replacing the tray2 or HCF board replace the engine board Error message Communication problem occurred with tray 3 Symptom Tray3 is not connected to the machine properly Possible Cause 1 Option Tray Connection is defective 2 Engine Board is defective Troubleshooting method 1 Check if the connection between the set and the tray3 is correct If the connection is correct replace the tray3 board 2 If the problem persists after replacing the tray3 board replace the engine board Service Manual Samsung Electronics Troubleshooting Error message Scanner locking switch is locked or another problem occurred Symptom Scanner locking switch is locked or Home checking is abnormal Possible Cause 1 Scanner locking switch is locked 2 Scan motor is broken away 3 Home sensor is defective Troubleshooting method 1 Unlock the locking switch Locking switch 2 Check if the scan motor is assembled and the harness is connected properly Shaft CCDM 4 Check if the scan home sensor is operated properly service Manual 2 3 3 7 Sensor 48 samsung Electronics Service Manual Troubleshooting Error message Load tray 2 or HCF with Letter Plain paper Sy
14. of the Finisher and Mailbox is opened Close all covers perfectly 2 If the problem persists check if the finisher cover S W harness is connected and operated properly 3 Check if the Finisher jam door sensor harness is connected properly Check if the Finisher jam door flag is broken 4 Check if the Mailbox door S W harness is connected properly Check if the Mailbox cover flag is broken 5 If the problem persists replace the finisher main board Service Manual Samsung Electronics Troubleshooting Error message Finisher error 07 007 Please turn off then on Symptom Finisher does not work because of communication error between finisher and engine Possible Cause Interface Cable connection error Interface Cable defect Finisher Main Board defect Troubleshooting method 1 Check the Finisher I F Cable is connected properly Reconnect it 2 If the problem persists replace the Interface Cable 3 If the problem persists replace the finisher main board Service Manual Samsung Electronics Troubleshooting Error message Finisher error 07 008 Please turn off then on Symptom Main Paddle does not work Possible Cause Paddle Home Sensor defect Paddle motor defect Main board defect Troubleshooting method 1 Check if the Finisher cable is connected to the 4 Check it the finisher paddle home sensor machine harness is connected properly 2 Open the finisher
15. ya 4 Check the following Check if the Feed Sensor is assembled properly Check if the harness of the Feed Sensor is connected properly Enter the EDC mode Execute the Feed Sensor test EDC Mode gt Test Routines Copier Engine DADF Test Routine gt 102 290 gt Start gt Status check gt Stop Service Manual Samsung Electronics Troubleshooting Code 01 005 Error message Paper jam inside of machine Symptom Paper jam inside of machine 1 At Warm up the paper is jamming at Regi sensor or Feed sensor 2 At printing the paper is detecting at Regi sensor or Feed sensor continually 3 At printing the paper is not detected at exit sensor within a regular time Possible Cause 1 Feed sensor or Regi Sensor is defective 2 Exit sensor is defective 3 Feed Clutch is defective 4 Regi Clutch is defective Troubleshooting method 1 Check the following Check if the Feed Sensor is assembled properly Check if the Feed Sensor harness is connected properly Enter the EDC mode Execute the Feed Sensor test EDC Mode gt Test Routines gt Copier Engine DADF Test Routine gt 102 290 gt Start gt Check Status gt Stop 2 Insert the paper as shown right and check the Regi Sensor EDC Mode gt Test Routines Copier Engine DADF Test Routine gt 102 360 gt Start gt Check Status gt Stop 3 Check if the Exit Sensor is working properly ED
16. 1 003 Tray 1 cassette is pulled out Insert it properly 4 147 21 004 Paper is low in tray 1 Load paper 4 148 25 003 Cyan toner cartridge is not compatible Check user s guide 4 106 25 004 Did not supply enough cyan toner Please open close door 4 107 25 012 Cyan imaging unit is not installed Install it 4 109 25 013 Imaging unit error 25 013 Please open close door 4 110 25 014 Imaging unit error 25 014 Please open close door 4 110 Service Manual samsung Electronics Troubleshooting Troubleshooting Page 4 110 Error Code Error Message 26 013 Imaging unit error 26 013 Please open close door 28 003 Transfer belt is not compatible for this machine Check user s guide 4 155 29 000 Density calibration for yellow color is failed Check its imaging unit 4 156 29 001 r calibration for magenta color is failed Check its imaging 4 156 Service Manual samsung Electronics Troubleshooting Troubleshooting Page Machine cannot read the resistance of black imaging unit Finisher door is open Close it Finisher jam door is open Close it Mailbox door is open Close it Paper jam in front of finisher Error Code Error Message 29 011 53 000 53 001 53 002 53 003 53 004 53 005 53 006 53 007 53 008 53 009 53 010 53 011 Paper jam inside finisher Paper jam at exit of finisher Paper jam inside finisher s duplexer Paper jam inside mailbox Paper jam at exit of mailbox Too much paper in stacker 1 6 Remo
17. 3 HCF Paper Low Sensor harness is connected properly Enter the EDC mode Execute the Tray2 3 HCF Paper Low Sensor test EDC Mode gt Test Routines gt Copier Engine DADF Test Routine gt 102 130 102 200 gt Start gt Operation check gt Stop Service Manual samsung Electronics Troubleshooting Error message Transfer belt is not installed Install it Transfer belt is not compatible for this machine Check user s guide Symptom The red LED is turning on and the machine does not operate Possible Cause The transfer belt unit is installed in the machine but the machine could not read information from CRUM CRUM information is different from machine Troubleshooting method 1 Check if the CRUM terminal of the transfer belt unit is contaminated Clean the contact point 3 Replace the CRUM to the normal thing and test it If the CRUM is defective replace the transfer belt unit Service Manual Samsung Electronics Troubleshooting Error message 29 000 Density calibration for yellow color is failed Check its imaging unit 29 001 Density calibration for magenta color is failed Check its imaging unit 29 002 Density calibration for cyan color is failed Check its imaging unit 29 003 29 003 Density calibration for black color is failed Check its imaging unit Symptom The toner calibration value of the Imaging Unit is abnormal Possible Cause 1 Th
18. Before checking this check 21 003 or 21 009 error troubleshooting 1 Push the elevating sensor actuator while the tray1 2 3 HCF home position sensor is on 2 Check if the Tray1 2 3 HCF Elevating Motor is assembled properly 3 Check if the Tray1 2 3 HCF Elevating Motor harness is connected properly Service Manual Samsung Electronics Troubleshooting Error message Paper is empty in MP tray Load paper Symptom There is the paper in MP tray but error message is displayed Possible Cause 1 MP Paper Empty Sensor harness is not connected properly 2 MP Paper Empty Sensor is defective Troubleshooting method 1 Check if the Harness is defective Check if the connector is connected properly 2 Check the following Check if the MP Paper Empty sensor is assembled properly Check if the MP Paper Empty sensor harness is connected properly Enter the EDC mode Execute the MP Paper Empty sensor test EDC Mode Test Routines gt Copier Engine DADF Test Routine gt 102 280 Start gt Operation check Stop Service Manual Samsung Electronics Troubleshooting Error message Tray2 is not installed Tray3 is not installed Symptom Tray2 3 or HCF is installed but not detected Possible Cause IF Under connector is defective Troubleshooting method 1 Check if the IF_Under connector on the engine board is connected properly
19. C Mode gt Test Routines gt Copier Engine DADF Test Routine gt 102 370 gt Start gt Check Status gt Stop To be continued on next page Service Manual Samsung Electronics Troubleshooting Troubleshooting method ibr iss E ExitSensor M CA ia a hee Sensor Feed S ay F k eed Sensor wan NA AS 5 Check the following Check if the Feed Regi Clutch are assembled properly Check if the Feed Regi Clutch Harness are connected properly Enter the EDC mode Execute the Feed Clutch test EDC Mode Test Routines gt Copier Engine DADF Test Routine gt 101 080 gt Start gt Operation Check from sound Stop Enter the EDC mode Execute the Regi Clutch test EDC Mode Test Routines gt Copier Engine DADF Test Routine gt 101 050 gt Start gt Operation Check from sound Stop 4 84 Service Manual Samsung Electronics Troubleshooting le 10 Error message Paper jam in exit area Symptom Paper jam in exit area Possible Cause If there is no jammed paper but error has occurred at warm up exit sensor is defective Troubleshooting method 1 Execute the Exit Sensor test EDC Mode gt Test Routines Copier Engine DADF Test Routine gt 102 370 gt Start gt Check Status gt Stop y 2 Check if the Harness is defective a Check if the connector is connected properly TA hiss 4 ExitSensor M
20. DC Motor replace the Engine Board 4 98 Service Manual Samsung Electronics Troubleshooting Symptom The motor to engage disengage the 24 transfer roller does not operate 0 Error message Motor does not operate 03 011 Please turn off then on Possible Cause 1 Harness is defective Connector is not connected properly 2 T2 DC Motor is defective 3 Engine Board is defective Troubleshooting method 1 Check the following Check if the Engine Board Harness is defective Check if the harness is connected to the T2 amp BLDC ITB Connector on Engine Board properly e D HE pam 9 z EErEE Seen T2 amp BLDC ITB TE CN16 15pin 2 Check the following If the connection is no problem enter the EDC mode and execute the T2 DC Motor test If the Motor is not operate remove the main drive unit To be continued on next page Service Manual CED samsung Electronics Troubleshooting Troubleshooting method Replace the T2 DC motor from the top of the Main Drive unit How to replace the DC motor Unplug the 2 pin connector 2 Remove 2 screws and replace the DC Motor Ass y 3 If the problem persists after replacing the T2 DC Motor replace the Engine Board Service Manual Samsung Electronics Troubleshooting le 03 014 Error message Motor does not operate 03 014 Please turn off then on Symptom Waste toner motor d
21. Troubleshooting 4 4 2 Error code and message Messages appear on the Smart Panel program window or on the control panel display to indicate machine status or errors Refer to the tables below to understand the messages meaning to correct the problem if necessary TECH MODE Diagnostics Press 1 2 3 Keys in the same time amp Login Password is 1934 Troubleshooting Page 01 000 Door is open Close it Tray 2 door is open Close it PON Tray 2 HCF door is open Close it ae 01 002 Tray 3 door is open Close it 01 004 Paper jam in MP tray 01 005 Paper jam in tray 1 i Paper jam in tray 2 f ene Paper jam in tray 2 HCF uae 01 007 Paper jam in tray 3 01 009 Paper jam inside of machine 01 010 Paper jam in exit area 4 85 Paper jam in tray 2 ee Paper jam in tray 2 HCF iS Error Code Error Message N N ajaj N N N N on amp OO ee OO K CO _ 01 012 Paper jam in tray 3 Paper jam in ray Service Manual Samsung Electronics Troubleshooting Troubleshooting Page 03 009 Motor does not operate 03 009 Please turn off then on 4 97 03 010 Motor does not operate 03 010 Please turn off then on 4 98 03 011 Motor does not operate 03 011 Please turn off then on 4 99 03 014 Motor does not operate 03 014 Please turn off then on 4 101 Error Code Error Message 04 000 LSU error 04 000 Please turn off then on 4 102 04 001 LSU error
22. ase open close door Symptom Imaging Unit could not be supplied with enough toner Possible Cause 1 The toner supply part in the imaging unit is blocked or broken 2 The toner supply part in the toner cartridge is blocked or broken 3 The coupling in the imaging unit does not rotate 4 The coupling in the toner cartridge does not rotate 5 The toner supply motor does not operate 6 The toner supply pipe is blocked Troubleshooting method case1 The toner supply part in the imaging unit is blocked or broken Check the toner supply shutter in the imaging unit 1 Check if the shutter is opened by pushing with hands 2 Check if the shutter spring shutter toner supply part in the imaging unit are broken 3 Replace the broken part or imaging unit case2 The toner supply part in the toner cartridge is blocked or broken A Check the toner supply shutter in the toner cartridge 1 Check if the shutter is opened by pushing with hands 2 Check if the shutter spring shutter toner supply part in the toner cartridge are broken 3 Replace the broken part or toner cartridge case3 The coupling in the imaging unit does not rotate 1 Check if the Magroller driving coupling is rotated clockwise 2 If it is not rotated clockwise replace the imaging unit To be continued on next page Service Manual Samsung Electronics Troubleshooting Troubleshooting method case4 The couplin
23. ayed Possible Cause Mailbox door switch defect door flag defect Troubleshooting method 1 Check if the Mailbox door S W harness is connected properly 2 Check if the Mailbox cover flag is broken 3 If the problem persists replace the finisher main board Service Manual Samsung Electronics Troubleshooting Symptom Paper is jamming inside mailbox Error message Paper jam inside mailbox Possible Cause Connection error between Finisher and Mailbox Mailbox Feed motor defect Gate Motor defect Finisher Main Board defect Troubleshooting method 1 If the connection between Finisher and machine 4 Check if the Gate motor of the Mailbox Bin is is correct and finisher works properly follow the connected and operated properly next step Check if the Gate home sensor is connected and operated properly 2 Check the connection between finisher and mailbox P 3 Check if the Mailbox Feed Motor is connected and operated properly 6 If the problem persists replace the mailbox main board Service Manual samsung Electronics Troubleshooting Error message Paper jam at exit of mailbox Symptom Paper is jamming inside mailbox Possible Cause Connection error between Finisher and Mailbox Mailbox Feed motor defect Gate Motor defect Finisher Main Board defect Troubleshooting method 1 If the connection between Finisher and
24. ct Sensor assembly defect Sensor harness defect 2 ADC on the engine board is defective Troubleshooting method case1 Sensor defect Sensor assembly defect Sensor harness defect 1 Check the circuit related to CRUM in the imaging unit pu EYT k w s Disassemble the CRUM part Check if the sensor harness is defective or connector is connected properly Replace the imaging unit lt CRUM Connector in SET gt lt Imaging Unit CRUM Connector gt case2 ADC on the engine board is defective gt Replace the engine board Service Manual Samsung Electronics Troubleshooting Error message 29 008 Machine cannot read the resistance of yellow imaging unit 29 009 Machine cannot read the resistance of magenta imaging unit 29 010 Machine cannot read the resistance of cyan imaging unit 29 011 Machine cannot read the resistance of black imaging unit Symptom Contact of the OPC unit is abnormal or high voltage part has some problem So the resistance of the charge roller can not be read in a normal area Possible Cause 1 The proper current value is not sensed by a wrong installation of the imaging unit 2 High voltage has not occurred 3 The current value is not sensed by a HVPS defect Troubleshooting method case1 The proper current value is not sensed by a wrong installation of the imaging unit Check the high voltage contact between SET and imagin
25. e by rotating the gear If there is any problem replace the fuser unit after checking the following 2 Check if the thermistor connector on the Engine Board is connected properly or harness is defective r 3 Remove the Rear Lower Cover and SMPS Shield And check if the harness on FDB is connected properly FDB If the connection is OK replace the FDB Turn the machine off then on again If the problem persists replace the Engine board Service Manual samsung Electronics Troubleshooting Symptom Motor Signal is abnormal 3 000 Error message Motor does not operate 03 000 Please turn off then on Possible Cause 1 ITB belt is contaminated by the toner 2 Harness is defective Connector is not connected properly 3 BLDC ITB Motor is defective 4 Engine Board is defective Troubleshooting method 1 Check if the ITB belt is contaminated by the toner 2 Check the following Check if the Engine Board harness is defective Check if the harness is connected to the T2 amp BLDC ITB Connector on Engine Board Atm T2 amp BLD iA CN16 15pin d i oo To be continued on next page Service Manual samsung Electronics Troubleshooting Troubleshooting method 4 If the harness is OK enter the EDC mode and execute the BLDC ITB Motor test If the BLDC motor does not operate replace it How to replace the BLDC motor
26. e sensitivity value of the toner density sensor is not in normal area 2 The circuit related to CRUM has some problem Troubleshooting method First turn the machine off then re install the imaging unit Turn the machine on If the problem persists check the following case1 The sensitivity value of the toner density sensor is not in normal area 1 Open and close the side cover 1 2 times 2 If the problem persists replace the imaging unit 3 If the problem persists after replacing the imaging unit check the relative harness and hardware part case2 The circuit related to CRUM has some problem 1 Check the circuit related to CRUM in the imaging unit Disassemble the CRUM part Check if the sensor harness is defective or connector is connected properly Replace the imaging unit Aye PU TROO te EA j Ae Put To be continued on next page Service Manual samsung Electronics Troubleshooting Troubleshooting method 2 CRUM Connector in SET Imaging unit is contaminated or connector pin is broken lt CRUM Connector in SET gt lt Imaging Unit CRUM Connector gt Service Manual Samsung Electronics Troubleshooting Error message 29 004 Sensor failure 29 004 Call for service 29 005 Sensor failure 29 005 Call for service 29 006 Sensor failure 29 006 Call for service 29 007 Sensor failure 29 007 Call for service Possible Cause 1 Sensor defe
27. eplace the memory DIMM 3 If the problem persists after turning on machine replace the memory DIMM lt Video Board gt Service Manual Samsung Electronics Troubleshooting Error message Fax unit error 10 002 Please turn off then on Symptom Fax unit has some problem Possible Cause 1 The fax card is not installed 2 The fax card is not installed properly 3 The fax card is broken 4 The modem install is not done after installing the fax card Troubleshooting method 1 Replace the fax unit and check if it is working properly 2 If the problem persists after replacing the fax unit replace the video board lt Engine Board amp Video Board gt Service Manual Samsung Electronics Troubleshooting Error message Hard disk drive error 10 003 Please turn off then on Symptom HDD has some problem Possible Cause 1 Hard disk is not installed 2 Hard disk is not installed properly 3 Hard disk is broken Troubleshooting method 1 Turn the machine off If the hard disk is not installed install it 2 Check if the hard disk connector is connected correctly Reconnect it and turn the machine on 3 If the problem persists replace the new hard disk 4 If the problem persists after replacing the hard disk replace the video board lt Video Board SATA Connector gt lt HDD 80G 160G gt HOO 0G VES LAE HOO bega Service Manual Sa
28. er 53 005 Symptom Exit motor has stopped for printing job Possible Cause Exit sensor defect Exit motor defect Finisher main board defect Troubleshooting method 1 Check if the Finisher cable is connected to the 4 Check if the finisher exit sensor harness is connected machine properly or actuator is broken 2 Open the finisher bottom cover and check the LED on the finisher main board 5 Check if the finisher exit motor harness is connected or operated properly At that time all finisher doors must be closed Check if the red yellow green LED are on 3 If the yellow LED is not on check the connection of the switch in the Finisher Front Door 6 If the problem persists replace the finisher main board Service Manual b samsung Electronics Troubleshooting le 07 00 Error message Paper jam inside finisher s duplex Symptom The paper has stopped at finisher duplex sensor for duplex job Possible Cause Duplex sensor defect Finisher main board defect Troubleshooting method 1 Check if the Finisher Duplex harness is connected properly or actuator is broken 2 If the problem persists replace the finisher main board D Code 07 004 Error message Too much paper in finisher stacker Remove printed paper Symptom There are too much paper in finisher tray Possible Cause Stacker height detection sensor defect finisher main board defect Troubleshooting m
29. ess is defective Connector is not connected properly 2 LSU is defective 3 Engine Board is defective Troubleshooting method 1 Check the following Check if the Engine Board Harness is defective Check if the harness is connected to the LSU 1 amp 2 Connector on Engine Board properly Check if the joint harness are connected properly 2 Replace the LSU Refer to 3 2 2 General Disassembly LSU 3 If the problem persists after replacing the LSU replace the Engine Board Service Manual Samsung Electronics Troubleshooting Code 04 012 Error message LSU error 04 012 Please turn off then on Symptom When opening or closing the LSU Shutter it is not detected after a regular time passes Possible Cause 1 Harness is defective Connector is not connected properly 2 LSU is defective 3 Engine Board is defective Troubleshooting method 1 Check if the Engine Board Harness is defective Refer to the Troubleshooting 03 014 step1 2 Replace the DC Motor How to replace the DC Motor O Remove the Regi Clutch J A Release the both supports of fgg the Side door Remove the Regi Guide a RR y f O Ev Replace the LSU CLN Motor Ass y s WENNS afi 3 If the problem persists after replacing the LSU CLN Motor Assy replace the Engine Board Service Manual samsung Electronics Troubleshooting Error message
30. ethod 1 Remove the paper in finisher tray If the paper is removed stacker tray will lift up If the stacker tray does not lift up follow the next step 2 Check if the stacker height detection sensor is connected properly or actuator is broken 3 Check if the stacker top detection sensor is connected and operated properly 4 If the problem persists replace the finisher main board Service Manual Samsung Electronics Troubleshooting Error message Staple cartridge is not installed Install it in finisher Staple cartridge is empty Replace it Symptom Stapler does not work Possible Cause Stapler harness defect Staple cartridge set sensor defect Finisher Main Board defect Troubleshooting method 1 Check if the stapler harness is connected properly 2 Check if the staple cartridge is installed properly 3 Check if the staple cartridge set sensor is operated properly 4 If the problem persists replace the finisher main board Service Manual Samsung Electronics Troubleshooting 07 00 Error message Finisher door is open Close it Symptom Finisher could not be supplied with 24V power So finisher has stopped Possible Cause Some covers of the finisher and mail box are not closed Finisher and mail box cover S W harness is not connected properly Finisher Jam door sensor is broken Finisher main board is broken Troubleshooting method 1 Check if all cover
31. f the switch in the Finisher Front Door To be continued on next page Service Manual samsung Electronics Troubleshooting Troubleshooting method 4 Check if the stacker upper limit sensor harness is connected properly and the actuator is broken 5 Check if the stacker motor harness is connected properly 7 If the problem persists replace the finisher main board Service Manual Samsung Electronics Troubleshooting de 08 000 Error message Original paper jam in front of scanner 08 001 Original paper does not feed in scanner Symptom The lead edge of the document failed to actuate the scan sensor within the correct time after actuating the r egistration sensor Possible Cause 1 Scan roller or Idle roller is defective 2 Scan sensor or actuator is defective 3 Document paper path is contaminated Troubleshooting method 1 Check if the Scan roller and the Idle roller are operated properly Idle Roller Scan Roller 2 Check if the scan sensor is operated chapter 2 2 3 3 7 Sensor No 50 3 Check if the E CLUTCH for the scan roller is operated properly E Clutch for the scan roller E Clutch for the P up roller Service Manual Samsung Electronics Troubleshooting Symptom The lead edge of the document has not reached to scan sensor after being sensed by the regi sensor Error message Original paper jam inside of scanner Possible Cause 1
32. g in the toner cartridge does not rotate Check it the coupling of the toner cartridge is rotated 1 Rotate the coupling clockwise 2 If the coupling is not rotated shake the toner cartridge 5 6 times as shown picture Shake it 3 Print or copy about 50 pages for test cased The toner supply motor does not operate Check if the toner supply motor Parts Catalog 12 No 35 Toner Drive is operated properly 1 Take out the cyan toner cartridge 2 Enter the EDC mode Execute the following test to check the motor operation Toner Dispense Motor Cyan code 111 020 Toner Dispense Motor Magenta code 111 010 Toner Dispense Motor Yellow code 111 000 3 If the motor is not working replace it case6 The toner supply pipe is blocked eS E Check the toner supply pipe Parts Catalog 12 No 34 Duct a Toner 1 Check if the shutter and spring is broken 2 Replace the broken part or clean the contaminated part 4 108 Service Manual Samsung Electronics Troubleshooting Error message 06 25 26 27 012 Imaging unit is not installed Install it 017 06 25 26 27 017 Imaging unit is not compatible Check user s Guide 24 06 25 26 27 024 Imaging unit is not compatible Check user s Guide Symptom When installing the new imaging unit CRUM is not detected Possible Cause 1 CRUM is defective 2 The circuit related to CRUM has some problem Troubleshoot
33. g unit 1 Take out the imaging unit and check the HV contact in SET 2 Check if the HV contact of the Imaging Unit is contaminated case2 High voltage has not occurred Check if the HVPS connector is connected properly case3 The current value is not sensed by a HVPS defect gt Replace the HVPS board Service Manual Samsung Electronics Troubleshooting Error message Finisher door is open Close it Symptom Although the finisher door is closed the error message will be displayed Possible Cause Finisher door switch defect Finisher Cover flag defect Troubleshooting method 1 Check if the finisher door switch is operated properly 2 Check if the finisher cover flag is broken mo 3 If the problem persists replace the finisher main board Service Manual Samsung Electronics Troubleshooting Error message Finisher jam door is open Close it Symptom Although the finisher door is closed the error message will be displayed Possible Cause Finisher jam door sensor defect Finisher jam door flag defect Troubleshooting method 1 Check if the Finisher jam door sensor is operated properly 3 If the problem persists replace the finisher main board Service Manual Samsung Electronics Troubleshooting Error message Mailbox door is open Close it Symptom Although the mail box door is closed the error message will be displ
34. hat time all finisher doors must be closed 6 Check if the bracket of the finisher extension tray Check if the red yellow green LED are on home sensor has deformed Check if the bracket meets at right angles 3 If the yellow LED is not on check the connection of the switch in the Finisher Front Door 7 If the problem persists replace the finisher main board Service Manual i samsung Electronics Troubleshooting Symptom Ejector does not work le 0 Error message Finisher error 07 012 Please turn off then on Possible Cause Ejector Home Encoder Sensor defect Extension Tray Motor defect Eject Belt defect Finisher Main Board defect Troubleshooting method 1 Check if the Finisher cable is connected to the 4 Check if the eject home sensor harness is machine connected properly and the actuator is broken 2 Open the finisher bottom cover and check the 5 Check if the ejector motor harness is connected LED on the finisher main board properly At that time all finisher doors must be closed 6 Check if the ejector motor encoder is idling in the Check if the red yellow green LED are on motor shaft 7 Check if the eject belt is broken 3 If the yellow LED is not on check the ma Js connection of the switch in the Finisher Front Door s g gt 8 If the problem persists replace the finisher main board Service Manual samsung Electronics Troubleshoo
35. hod is selected properly 3 Check if the User Name Password is entered properly 4 Inquire of authentication server manager about the problem Contactus Site Map SyncThru Web Service gt Home Information Machine Settings Network Settings Maintenance PAWE gt 802 1x Configuration gt gt General gt 802 1x EtherTalk eO 602 1x Authentication Enable Enable TCPIIP IPSec Authentication method EAP MD5 PEAP EAP MSCHAPy2 Raw TCP IP LPR IPP SLF gt Credentials IP Filtering User Name UPnP SNMP Password Telnet 802 1x gt Reset Select Language English Service Manual samsung Electronics Troubleshooting Error message Too many faxes are received Print or remove received fax Fax memory is full Print or remove received fax Job Too many faxes are queued to be sent Wait or remove queued job Symptom Can not execute the Fax function Possible Cause There is not enough fax memory Troubleshooting method 1 To print the received fax job check the following If there is no paper in tray load it If the toner cartridge is empty replace it 2 Delete the stored fax job Document box gt System Box gt Secured Received Fax fm Ready 2 gt Document Box gt System Box gt Secured Received Fax Fax Recetve JobFirstRoww Value 1111
36. ing method 1 Turn the machine off then on 2 If the problem persists take out the imaging unit and re install it 3 If the CRUM is defective replace the toner cartridge 4 In case that the circuit related to CRUM is defective check the following lt Imaging Unit Connector in SET gt lt Imaging Unit CRUM Connector gt 1 Check if the CRUM Connector in SET and is contaminated or broken 2 Check the circuit related to CRUM Service Manual samsung Electronics Troubleshooting Error message 06 25 26 27 013 Imaging unit error 06 25 26 27 013 Please open close door 06 25 26 27 014 Imaging unit error 06 25 26 27 014 Please open close door 06 25 26 27 015 Imaging unit error 06 25 26 27 015 Please open close door 06 25 26 27 016 Imaging unit error 06 25 26 27 016 Please open close door Symptom The toner supply into the Imaging Unit is abnormal 06 Black 25 Cyan 26 Magenta 27 Yellow Possible Cause 1 Black Yellow Cyan Magenta toner cartridge is empty or the coupling does not work properly 2 The toner supply motor is defective or the supply shutter is defective 3 The sensor harness of the imaging unit is defective or the connector is not connected Troubleshooting method case1 If the toner cartridge is empty replace it If there is toner in the toner cartridge check that coupling is rotated clockwise properly lt Y M C gt lt Bk gt case2 1 The to
37. k the duplex sensor Troubleshooting method 1 Check if the Harness is defective Check if the connector is connected properly BF ss x ii r oa AT gt ji pcm he n Pisi eph r ia 1 fa am a rat bea h 2 Check the following Check if the Duplex Sensor is assembled properly Check if the Duplex Sensor Harness is connected properly Enter the EDC mode Execute the Duplex Sensor test EDC Mode gt Test Routines gt Copier Engine DADF Test Routine gt 102 380 gt Start gt Operation Check Stop Service Manual Samsung Electronics Troubleshooting Error message Too much paper in output bin tray Remove printed paper Symptom The out bin full sensor is on for 600ms Possible Cause 1 Check the Out Bin Full Sensor Harness and Connector 2 Check if the UI message is changed by the Out Bin Full Sensor operation 3 Check the Out Bin Full Sensor Troubleshooting method 1 Check if the Harness is defective Check if the connector is connected properly 2 Check the following Check if the Out Bin Full Sensor is assembled properly Check if the Out Bin Full Sensor Harness is connected properly Enter the EDC Mode Execute the Out Bin Full Sensor test EDC Mode gt Test Routines gt Copier Engine DADF Test Routine gt 101 190 gt Start gt Operation Check Stop 4 88 Service Manual Samsung Electronics Troubleshooting
38. k the following Check if the Feed Sensor is assembled properly Check if the harness of the Feed Sensor is connected properly Enter the EDC mode Execute the Feed Sensor test EDC Mode gt Test Routines gt Copier Engine DADF Test Routine gt 102 290 gt Start gt Status check gt Stop 5 Check if the Harness is defective Check if the connector is connected properly 4 80 TT amsung lectonics Troubleshooting Error message Paper jam in tray 3 Symptom At printing the paper from the tray3 has not reached to the feed sensor within a regular time after pick up Possible Cause 1 Pickup Clutch does not work 2 Pickup roller rubber is worn out 3 Feed Sensor is defective Troubleshooting method 1 Check the following Check if the Tray3 Motor and Pick Up Clutch are assembled properly Check if the Tray3 Motor harness and Pick Up Clutch harness are connected properly Enter the EDC mode Execute the Tray3 Pick Up Clutch test EDC Mode Test Routines gt Copier Engine DADF Test Routine gt 101 030 gt Start gt Operation Check gt Stop 2 Check if the Harness is defective Check if the connector is connected properly To be continued on next page Service Manual Samsung Electronics Troubleshooting Troubleshooting method 3 Check if the pick up roller rubber is worn out or aid Se contaminated RETARD ROLLER
39. lease turn off then on Symptom Rear Jogger does not work Possible Cause Rear Jogger Home Sensor defect Rear Jogger Motor defect Finisher main board defect Troubleshooting method 1 Check if the Finisher cable is connected to the 4 Check if the finisher rear jogger home sensor machine harness is connected properly 2 Open the finisher bottom cover and check the 5 Check if the finisher rear jogger motor harness is LED on the finisher main board connected properly At that time all finisher doors must be closed Check if the red yellow green LED are on 6 Check if the rear jogger shaft is contaminated 3 If the yellow LED is not on check the connection of the switch in the Finisher Front Door 7 If the problem persists replace the finisher main board Service Manual samsung Electronics Troubleshooting Code 07 011 Error message Finisher error 07 011 Please turn off then on Symptom Extension Tray does not work Possible Cause Extension Tray Home Sensor defect Extension Tray Motor defect Finisher main board defect Troubleshooting method 1 Check if the Finisher cable is connected to the 4 Check if the finisher extension tray home sensor machine harness is connected properly 2 Open the finisher bottom cover and check the 5 Check if the finisher extension tray motor harness LED on the finisher main board is connected properly At t
40. machine 4 Check if the Gate motor of the Mailbox Bin is is correct and finisher works properly follow the connected and operated properly next step Check if the Gate home sensor is connected and operated properly 7 I 5 Check if the Mailbox Gate is operated properly 2 Check the connection between finisher and mailbox P 3 Check if the Mailbox Feed Motor is connected and operated properly 6 Check if the exit sensor in the Gate is operated properly 7 If the problem persists replace the mailbox main board Service Manual Samsung Electronics Troubleshooting Error message Too much paper in stacker 1 6 Remove printed paper Symptom There is no paper on Mailbox stacker but the error message is displayed by the full detection sensor defect Possible Cause Mailbox empty detection sensor defect Full detection sensor defect Finisher Main Board defect Troubleshooting method 1 If the connection between Finisher and machine is correct and finisher works properly follow the next step 2 Check the connection between finisher and mailbox f 3 Check if the empty detection sensor is connected properly and the actuator is broken m 4 Check if the full detection sensor is connected properly and the actuator is broken DE m 5 If the problem persists replace the mailbox main board Service Manual samsung Electronics Troubleshooting Erro
41. mptom The paper in tray is not proper Possible Cause 1 Check the harness and connector of the Trya2 or HCF Size1 2 3 Sensor 2 Tray2 or HCF Size1 2 3 Sensor is defective Troubleshooting method 1 Check if the Harness is defective Check if the connector is connected properly ae 91 060 i t i S 5 Berne y0 b0 LA SM 2 7 anA ry eles gt n A i T t P r pei i g 3 2 Enter the EDC mode Execute the tray2 or HCF Size1 2 3 Sensor test EDC Mode gt Test Routines gt Copier Engine DADF Test Routine gt 102 090 100 110 gt Start gt Operation Check Stop Service Manual Samsung Electronics Troubleshooting Error message Load tray 3 with Letter Plain paper Symptom The paper in tray is not proper Possible Cause 1 Check the harness and connector of the Tray3 Size1 2 3 Sensor 2 Tray3 Size1 2 3 Sensor is defective Troubleshooting method 1 Check if the Harness is defective Check if the connector is connected properly PT s M ae 9 060 s at i i i of LOLS So s org 1 LES ry Wee s i m HAr t 2 Enter the EDC mode Execute the tray3 Size1 2 3 Sensor test EDC Mode gt Test Routines gt Copier Engine DADF Test Routine gt 102 160 170 040 gt Start gt Operation Check Stop Service Manual Samsung Electronics Troubleshooting Error message This IP addre
42. msung Electronics Troubleshooting 04 Error message System error 10 004 Please turn off then on Symptom Machine operation is abnormal Possible Cause GUI data communication error between video board and OPE board Troubleshooting method 1 Check if the connector on OPE board is connected properly Reconnect it If the problem persists replace the OPE board lt Turn up OPE gt lt Check the OPE connector gt 2 If the problem persists after replacing the OPE board replace the video board Service Manual Samsung Electronics Troubleshooting Error message Communication problem occurred with scanner unit Symptom Communication error occurred with scanner board Possible Cause Communication error occurred with scanner board Troubleshooting method 1 Check if the DADF connector is connected properly Reconnect it lt DADF Connector gt 2 If the connection has no problem replace the DADF board Refer to 3 2 2 2 DADF in chapter 3 3 If the problem persists after replacing the DADF replace the video board Service Manual k samsung Electronics Troubleshooting Error message Communication problem occurred with tray 2 Communication problem occurred with tray 2 HCF Symptom Tray2 or HCF is not connected to the machine properly Possible Cause 1 Option Tray Connection is defective 2 Engine Board is defective Troubleshooting
43. ner supply motor is defective Toner supply motor Dee Check if the toner supply motor Parts Catalog 12 No 35 Toner Drive is working 1 Take out the Cyan toner cartridge 2 Enter the EDC mode Execute the following test Toner Dispense Motor Black code 111 030 Toner Dispense Motor Cyan code 111 020 Toner Dispense Motor Magenta code 111 010 Toner Dispense Motor Yellow code 111 000 3 If the motor is not working replace it Service Manual Samsung Electronics Troubleshooting Troubleshooting method case2 2 The supply shutter is defective 7 e Separate the CRUM section Check if the sensor harness is defective or not connected hay I AYP U MAAA tee tone ens ale al Me PE Service Manual Samsung Electronics Troubleshooting 07 000 Error message Paper jam in front of finisher Symptom Feed motor has stopped for printing job Possible Cause Gate sensor defect Feed motor defect Finisher main board defect Troubleshooting method 1 Check if the Finisher cable is connected to the 4 Check if the gate sensor harness is connected machine properly or actuator is broken 2 Open the finisher bottom cover and check the 5 Check if the Finisher Feed motor harness is LED on the finisher main board connected or operated properly At that time all finisher doors must be closed Check if the red yellow green LED are on
44. oes not operate Possible Cause 1 Harness is defective Connector is not connected properly 2 Waste DC Motor is defective 3 Engine Board is defective Troubleshooting method 1 Check the following Check if the Engine Board Harness is defective Check if the harness is connected to the Waste Motor amp LSU Clean Connector on Engine Board properly m ee s v Wa a 2 Check the following If the connection is no problem enter the EDC mode and execute the Waste DC Motor test If the Motor is not operate replace it 3 If the problem persists after replacing the Waste DC Motor replace the Engine Board samsung Electronics Service Manual Troubleshooting Error message LSU error 04 000 Please turn off then on LSU error 04 003 Please turn off then on Symptom Black LSU Polygon Motor does not operate properly 04 000 Yellow LSU Polygon Motor does not operate properly 04 003 Possible Cause 1 Harness is defective Connector is not connected properly 2 LSU is defective 3 Engine Board is defective Troubleshooting method 1 Check the following Check if the Engine Board Harness is defective Check if the harness is connected to the LSU P Motor Connector on Engine Board properly Check if the joint harness are connected properly nn 2 Enter the EDC mode Execute the LSU Motor Run1 If there is any problem re
45. op door of scanner is open Symptom DADF door is opened Possible Cause The cover open sensor is defective Troubleshooting method Check if the cover open sensor service Manual 2 3 3 7 Sensor 49 is operated properly Service Manual Samsung Electronics Troubleshooting Error message Original paper is too long for scanner Check size Symptom The bottom edge of the document failed to pass the gate sensor after the lead edge of the document has reached at gate sensor Possible Cause 1 Check the document length is satisfied in specification 2 Check if ADF roller and ADF rubber is worn out or their surface are contaminated Troubleshooting method 1 If the ADF roller is worn out or its surface is contaminated clean or replace it ADF Roller ii 2 If the ADF rubber is worn out or its surface is contaminated clean or replace it ADF Rubber Service Manual samsung Electronics Troubleshooting Symptom At system booting the memory could not be detected le 10 00 Error message Memory failure 10 001 Please turn off then on Possible Cause 1 The memory is not installed 2 The memory is installed but it is not inserted in the slot properly 3 The memory is broken Troubleshooting method 1 Turn the machine off Remove the memory on Memory DIMM Slot and insert it again 2 Check if the memory DIMM is supported in this machine If or not r
46. or is defective Troubleshooting method 1 Check if the fuser unit is installed in the machine 6 Check if the thermistor connector on the Engine properly Turn the machine then on Board is connected properly or harness is defective If the error persists follow the next step 2 Check if the fuser is overheated Take off the fuser Check if the belt and roller is defective by rotating the gear wy men 7 Remove the Rear Lower Cover and SMPS ner Shield And check if the harness on FDB is connected properly 3 Check if the Thermistor is broken Thermistor Parts catalog P 65 No 53 item FDB If the connection is OK replace the FDB Turn the machine off then on again If the problem persists replace the Engine board 4 Check if the Thermistor is contaminated Clean it carefully After following the above step 2 3 4 re install the fuser unit and turn the machine off then on If the error persists follow the next step 5 Update the latest FW If the error persists follow the next step Service Manual Samsung Electronics Troubleshooting 2 00 Error message System Error 02 002 Please turn off then on Symptom The fuser unit is overheated The machine does not work until power off on Possible Cause The machine can not control fuser temperature Troubleshooting method 1 Check if the fuser is overheated Take off the fuser Check if the belt and roller is defectiv
47. place the LSU Refer to 3 2 2 General Disassembly LSU 3 If the problem persists after replacing the LSU replace the Engine Board samsung Electronics Service Manual Troubleshooting Error message LSU error 04 001 Please turn off then on LSU error 04 010 Please turn off then on Symptom After Black LD is on Laser Beam Detect signal has not occurred or is irregular 04 001 After Cyan LD is on Laser Beam Detect signal has not occurred or is irregular 04 010 Possible Cause 1 Harness is defective Connector is not connected properly 2 LSU is defective 3 Engine Board is defective Troubleshooting method 1 Check the following Check if the Engine Board Harness is defective Check if the harness is connected to the LSU 3 amp 4 Connector on Engine Board properly Check if the joint harness are connected properly S osx 2 Replace the LSU Refer to 3 2 2 General Disassembly LSU 3 If the problem persists after replacing the LSU replace the Engine Board samsung Electronics Service Manual Troubleshooting Error message LSU error 04 004 Please turn off then on LSU error 04 007 Please turn off then on Symptom After Yellow LD is on Laser Beam Detect signal has not occurred or is irregular 04 004 After Magenta LD is on Laser Beam Detect signal has not occurred or is irregular 04 007 Possible Cause 1 Harn
48. r message Finisher error 53 010 Please turn off then on Finisher error 53 011 Please turn off then on Symptom It is abnormal that paper comes out on Bin 4 5 6 53 010 It is abnormal that paper comes out on Bin 2 3 53 011 Possible Cause Connection error between Finisher and Mailbox Gate Motor defect Home sensor defect Finisher Main Board defect Troubleshooting method 1 If the connection between Finisher and machine is correct and finisher works properly follow the next step 2 Check the connection between finisher and mailbox 3 Check if the Upper Gate Motor 53 010 and Lower Gate Motor 53 011 are connected properly and broken lt Upper Gate Motor gt lt Lower Gate Motor gt 4 Check if the Upper Gate Home sensor 53 010 and Lower Gate Home sensor 53 011 are connected properly 5 Check if the Mailbox Gate is operated properly 6 If the problem persists replace the mailbox main board Service Manual Samsung Electronics
49. respond So IP address is not assigned and Auto IP is not operated IP address is set up to DHCP but DHCP server does not respond So IP address is switching to AUTO IP IP address is set up to DHCP but DHCP server does not respond So IP address is not assigned and Auto IP is not operated Troubleshooting method 1 Check if BOOTP or DHCP server is operated properly Check if both DHCP and BOOTP are operated 2 Change the IP address to subnet address that is the same with PC by using LUI or SetIP ex PC 10 88 195 100 Printer 10 88 195 101 3 Access to SWS with changed address and change the IP address assignment method SyncThru_ Web Service Information Machine Settings NetworkSettings Maintenar EEEE gt TCP IP gt gt _ Generals gt TCP IP TCPAP Host Name SECO0015991BDESFE IPSec Raw TCPAP LPR IPP i SLP IP Address IF Filtering Subnet Mask UPnP SNMP Gateway Address Service Manual Samsung Electronics Troubleshooting Error message 802 1x authentication failed Please Contact the System Administrator Symptom Can not access to SWS Can not print the page by the network Possible Cause Can not get the authentication from server after setting up to 802 1x on SWS Can not access to network Troubleshooting method 1 Check if the 802 1x Authentication is Enable 2 Check if the Authentication met
50. rvice Manual Samsung Electronics Troubleshooting Symptom Tray3 door is opened Co Error message Tray 3 door is open Close it Possible Cause 1 Harness is defective Connector is not connected properly 2 Sensor is defective Troubleshooting method 1 Remove the Tray3 Cover 2 Check if the Harness is defective Check if the connector is connected properly Service Manual Samsung Electronics Troubleshooting Error message Paper jam in MP tray Symptom At printing the paper from the MP tray has not reached to the feed sensor within a programmed period of time after pick up Possible Cause 1 Pickup Clutch does not work 2 Pickup roller rubber is worn out 3 Feed Sensor is defective Troubleshooting method 1 Enter the EDC mode and execute the pick up clutch test EDC mode 101 0000 If there is any problem check the following Check if the MP Pick Up Clutch is assembled properly Check if the harness of the MP Pick Up Clutch is connected properly 2 Check if the Harness is defective Check if the connector is connected properly To be continued on next page Service Manual Samsung Electronics Troubleshooting Troubleshooting method 3 Check if the MP pick up roller is worn out 4 Check the following Check if the Feed Sensor is assembled properly Check if the harness of the Feed Sensor is connected properly
51. rvice Manual Samsung Electronics Troubleshooting Error message Paper is low in tray 1 Load paper Symptom There are enough papers in tray1 but error message is displayed Possible Cause 1 Tray1 Paper Low Sensor harness is not connected properly 2 Tray1 Paper Low Sensor is defective Troubleshooting method 1 Check if the Harness is defective Check if the connector is connected properly 2 Check the following Check if the Tray1 Paper Low Sensor is assembled properly Check if the Tray1 Paper Low Sensor harness is connected properly Enter the EDC mode Execute the Tray1 Paper Low Sensor test EDC Mode gt Test Routines gt Copier Engine DADF Test Routine gt 102 060 Start gt Operation check gt Stop 4 148 Service Manual Samsung Electronics Troubleshooting Error message Elevating unit in tray 1 has problem Pull tray 1 out and insert it Elevating unit in tray2 or HCF has problem Pull tray2 or HCF out and insert it Elevating unit in Tray3 has problem Pull Tray3 out and insert it Symptom Tray1 is inserted in the machine but the elevating unit does not work Tray2 or HCF is inserted in the machine but the elevating unit does not work Tray3 is inserted in the machine but the elevating unit does not work Possible Cause 1 Elevating Sensor is defective 2 Elevating Motor connector is not connected properly Troubleshooting method
52. s connected to the BLDC DEVE Connector on Engine Board properly Check if the harness is connected to the BLDC DEVE Motor properly ee a 9 BLDC DEVE E gt CN28 14pin f i aai m S ihe A 2 If the connection is no problem enter the EDC mode and execute the BLDC DEVE Motor test lf the BLDC DEVE motor does not operate replace it How to replace the BLDC motor 1 Remove the SMPS shield 2 Remove 4 screws Replace the BLDC Motor Ass y m 1 Power SMPS FDB H Shield N TANNE nN BLDC DEVE amp Motor i ro 3 If the problem persists after replacing the BLDC DEVE Motor replace the Engine Board samsung Electronics Service Manual Troubleshooting le 03 00 Error message Motor does not operate 03 009 Please turn off then on Symptom Motor Signal is abnormal Possible Cause 1 Harness is defective Connector is not connected properly 2 BLDC FUSER Motor is defective 3 Engine Board is defective Troubleshooting method 1 Check the following Check if the Engine Board Harness is defective Check if the harness is connected to the BLDC Fuser Connector on Engine Board properly Check if the harness is connected to the BLDC Fuser Motor properly BLDC Fuser CN5 a 2 If the connection is no problem enter the EDC mode and execute the BLDC Fuser Motor test If the BLDC Fuser motor does not operate replace it
53. s of the Feed Sensor is connected properly Enter the EDC mode Execute the Feed Sensor test EDC Mode Test Routines gt Copier Engine DADF Test Routine gt 102 290 gt Start gt Status check gt Stop 5 Check if the Harness is defective Check if the connector is connected properly Service Manual Samsung Electronics Troubleshooting Error message Paper jam in tray 2 or HCF Symptom At printing the paper from the tray2 or HCF has not reached to a feed sensor within a programmed period of time after pick up Possible Cause 1 Pickup Clutch does not work 2 Pickup roller rubber is worn out 3 Feed Sensor is defective Troubleshooting method 1 Check the following Check if the Tray2 or HCF Motor and the Pick Up Clutch are assembled properly Check if the Tray2 or HCF Motor harness and Pick Up Clutch harness are connected properly Enter the EDC mode Execute the Tray2 or HCF Pick Up Clutch test EDC Mode gt Test Routines Copier Engine DADF Test Routine gt 101 020 gt Start gt Operation Check gt Stop 2 Check if the Harness is defective Check if the connector is connected properly To be continued on next page Service Manual Samsung Electronics Troubleshooting Troubleshooting method FORWARD 3 Check if the pick up roller rubber is worn out or ce ROLLER contaminated RETARD ROLLER A 4 Chec
54. sette is inserted in machine but error message is displayed Possible Cause 1 The connector of the Tray2 3 HCF Home Position Sensor is not connected properly 2 Tray2 3 HCF Home Position Sensor is defective Troubleshooting method 1 Check if the Harness is defective Check if the connector is connected properly D a e e er TERIDO 2 Check the following Check if the Tray2 3 HCF Home Position Sensor is assembled properly Check if the Tray2 3 HCF Home Position Sensor harness is connected properly Enter the EDC mode Execute the Tray2 3 HCF Home Position Sensor test EDC Mode Test Routines gt Copier Engine DADF Test Routine gt 102 070 102 140 Start gt Operation check gt Stop Service Manual Samsung Electronics Troubleshooting Error message Paper is low in Tray2 or HCF Load paper Paper is low in Tray3 Load paper Symptom There are enough papers in tray2 or HCF but error message is displayed There are enough papers in tray3 but error message is displayed Possible Cause 1 Tray2 3 HCF Paper Low Sensor harness is not connected properly 2 Tray2 3 HCF Paper Low Sensor is defective Troubleshooting method 1 Check if the Harness is defective Check if the connector is connected properly Mi i a 2 Check the following Check if the Tray2 3 HCF Paper Low Sensor is assembled properly Check if the Tray2
55. ss conflicts with that of other system Check it Symptom Can not access to SWS Can not print the page by the network Possible Cause IP address conflicts with that of other system Troubleshooting method 1 Unplug the LAN cable 2 To initialize the arp table type arp d on MS DOS prompt and press the enter key 3 To check using IP type ping ip address on MS DOS prompt You can check the host name by typing nbtstat a ip address on MS DOS prompt 4 Change the machine s IP or other device s IP contactus Site Wap SyncThru_ Web Service Information hiachine Settings a Network Settings hiaintenar Pome ie gt TCP IP gt gt General gt TCP IP TCP IP we Host Name SECOO15SS91DESFE IPSec Raw TCPAP LPR IPP SLP IP Address IP Filtering Subnet hlask UPnP SNMP Gateway Address Service Manual samsung Electronics Troubleshooting Error message BOOTP error Switching to Auto IP BOOTP error Reconfigure DHCP or static IP DHCP error Switching to Auto IP DHCP error Reconfigure BOOTP or static IP Symptom The IP of the printer is set up to Auto IP 169 254 133 x Can not access to SWS Can not print the page by the network Possible Cause IP address is set up to BOOTP but BOOTP server does not respond So IP address is switching to AUTO IP IP address is set up to BOOTP but BOOTP server does not
56. t operate 03 007 Please turn off then on Symptom Motor Signal is abnormal Possible Cause 1 Harness is defective Connector is not connected properly 2 BLDC OPC Motor is defective 3 Engine Board is defective Troubleshooting method 1 Check the following Check if the Engine Board Harness is defective Check if the harness is connected to the BLDC OPC Connector on Engine Board properly Check if the harness is connected to the BLDC OPC Motor properly BLDC OPC Sibel a 2 If the connection is no problem enter the EDC mode and execute the BLDC OPC Motor test lf the BLDC OPC motor does not operate replace it How to replace the BLDC motor 1 Remove the SMPS shield 2 Remove 4 screws Replace the BLDC Motor Ass y Ti i Ae p emr l gt z i BLDC OPC Power SMPS FDB ae Motor Shield x O EE A ANT r 3 If the problem persists after replacing the BLDC OPC Motor replace the Engine Board samsung Electronics Service Manual Troubleshooting le 03 00 Error message Motor does not operate 03 008 Please turn off then on Symptom Motor Signal is abnormal Possible Cause 1 Harness is defective Connector is not connected properly 2 BLDC DEVE Motor is defective 3 Engine Board is defective Troubleshooting method 1 Check the following Check if the Engine Board Harness is defective Check if the harness i
57. ting Symptom Stapler does not work le 0 Error message Finisher error 07 013 Please turn off then on Possible Cause Paper detect sensor defect Stapler defect Stapler head defect Finisher main board defect Troubleshooting method 1 Check if the Finisher cable is connected to the 4 Check if the paper detect sensor harness is connected machine properly and contaminated 7 te ms 2 Open the finisher bottom cover and check the LED on the finisher main board 5 Check if the stapler harness is connected properly 6 Check if the stapler head section is broken by the staple chip 7 If the problem persists replace the finisher main board At that time all finisher doors must be closed Check if the red yellow green LED are on 3 If the yellow LED is not on check the connection of the switch in the Finisher Front Door Service Manual samsung Electronics Troubleshooting Error message Finisher error 07 014 Please turn off then on Symptom Stack Unit does not work Possible Cause Stacker Upper Limit sensor defect Stack Full sensor defect Stack Lower S W defect Stacker Motor defect Finisher Main Board defect Troubleshooting method 1 Check if the Finisher cable is connected to the machine At that time all finisher doors must be closed Check if the red yellow green LED are on 3 If the yellow LED is not on check the connection o
58. ubleshooting Troubleshooting method lt To check the Gate rotation disassemble the cover duplex gt OIE Cn ne a l lt Cover Duplex gt gt Check if the Gate position sensor is operated properly service Manual 2 3 3 7 Sensor 53 4 Check if the duplex motor is operated properly Check the connection DUPLEX MOTOR Service Manual Samsung Electronics Troubleshooting ode 08 004 Error message Original paper jam in front of scanner duplex path Symptom The bottom edge of the document failed to pass the scan sensor after the lead edge of the document has reached to the duplex sensor and scan sensor Possible Cause 1 Scan sensor or actuator is defective 2 There is the contamination on paper path or a defective assembly Troubleshooting method 1 Check if the scan sensor service Manual 2 3 3 7 Sensor 50 is operated properly 2 Check if there is the contamination on paper path or a defective assembly Error message Original paper jam inside of scanner Symptom The document is detected by sensors Regi Scan Gate Duplex Reverse Stack after initialization Possible Cause 1 Jam sensors and actuators are defective 2 There is the jammed document in the DADF Troubleshooting method 1 Check if Jam sensors service Manual 2 3 3 7 Sensor 50 51 52 53 55 are operated properly 2 Remove the jammed paper in the DADF le 08 00 Error message T
59. ve printed paper Finisher error 53 010 Please turn off then on Finisher error 53 011 Please turn off then on Service Manual samsung Electronics Troubleshooting 4 4 3 Troubleshooting for error code Error message Door is open Close it Symptom Side Cover is Opened Possible Cause 1 Harness is defective Connector is not connected properly 2 Sensor is defective Troubleshooting method 1 Check if the Harness is defective Check if the connector is connected properly J LOWER ee f of eee E P A rama mene Aye Rw 2 Push the Side Cover Sensor switch from 1 to 2 Check if the UI message is changed When pushing the switch you have to push both of them at once 3 Enter the EDC mode Follow the below sequence EDC Mode gt Test Routines gt Copier Engine DADF Test Routine gt 101 170 gt Start gt Status check gt Stop Service Manual Samsung Electronics Troubleshooting Symptom Tray2 or HCF door is opened Error message Tray 2 HCF door is open Close it Possible Cause 1 Harness is defective Connector is not connected properly 2 Sensor is defective Troubleshooting method 1 Remove the HCF or Tray2 Cover 2 Check if the Harness is defective Check if the connector is connected properly oi Ah map E k T p t F r Ei ro LO LA Gn Si i hae F _ i Ea mt f Jet PF Car i Se

4.4.2 Error code and message

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