LC8800 Retail Hardened Computer Service and User
Contents
1. Share 224MB Chontel CH7306 ss ICHMHD 4 ate 892 2w 4ohms Controller Realtek R8111C controller Ys Watch Dog Timer 0 255 sec ms D S S S S 1 100 66 33 SATA 15 7 PIN 1 Master and slave CF Slot configuration selectable Mini PCI E VV BIOS Vendor AM Layer Operation Environment I O in back side n 345 Double USB CONN RS232 DB9 VGA 0815 DVI I VGA DB15 Speak OUT amp MIC IN I O in front PS 2 CONN side Power jack I O in front side 149 5 180mm pM Color ooo logo e __ 2 EMI CLASS ooo Singepowerinut 2 Temperature 0 40 eneo 1 usbbusb7 usb7 i COM1 COM2 1 DVI D SUB 15 Slim type deck Jack 1 Doubledeck jack 3pinpowerjak 12 Double usb conn 1 USB 0 USB1 a Single Audio jack 2 mic in and speak out Single jack Reset BTN HDD LED Power LED Block Diagram SO DIMM 1G 8800 8800 1 8G 512K 800 2core 2Threads id 8801 Micro FCBGA8 22mmx22mm DDR3 800 H gt Double 1 5 Pin 2 54 Header Back side 8801 ine Back side Back side USB ae Realtek RTL8111C uses ICH8M 2 4W Front side USB ack side HMM SB5 585 Mini PCIE Y 31 31 mm 676 Front si2. oematech LC8800 Retail Hardened Computer Service and User Manual LC8800 Service Manual P N 501010900 Rev 0 B March 2012 First Edition Copyright Bematech S A Sao Jos dos Pinhais PR Brazil All rights reserved No part of this publication may be copied reproduced adapted or translated without the prior written permission of Bematech S A except when allowed by patent rights Information in this publication is purely informative subjected to change without notice and no liability is assumed with respect to the use of this However as product improvements become available Bematech S A will make every effort to provide updated information for the products described in this publication The latest version of this manual can be obtained through Bematech website www bematech com Notwithstanding the other exceptions contained in this Manual the consequences and responsibility are assumed by the Purchaser of this product or third parties as a result of a intentional use for any improper unintended or unauthorized applications of this product including any particular purpose b unauthorized modifications repairs or alterations to this product c use of the product without complying with Bematech S A Corporation s operating and maintenance instructions d use of the product as component in systems or other applications in which the failure of this could create a situation where personal injury or materia
3. by PEC in China Product exploded view ATTENTION The following part numbers are not necessarily available as standalone units as they are part of a replacement kit For further information refer to the Support section of our website www bematech com 102080400 LC8800 N Part Number Description Quantity 01 440020700 LC8800 BOTTOM HOUSING 17 Field Replacement Units LCB800 FRU DESCRIPTION ace 7903008200 FRU LC8800 CTRL BOARD DVI I VGA 7903008300 FRU LC8800 CTRL BOARD HDMI VGA ACE 7903008400 FRU LC8800 CTRL BOARD VGA 1903008500 FRU LC8800 HARD DRIVE 160GB arenam T903008600 FRU LC8800 SOLID STATE DRIVE 16GB 7903008610 FRU LC8800 SOLID STATE DRIVE 32GB 7903008800 FRU 1 8800 SATA CABLES bematech T903008900 FRU LC8800 COMPACT FLASH 868 Compact Flash bematech T903008910 FRU LC8800 COMPACT FLASH 16GB Compact Flash 16 bematech T903008920 FRU LC8800 COMPACT FLASH 32GB Compact Flash 3 2 T903009000 FRU LC8800 MEMORY CARD 1GB 1903009010 FRU LC8800 MEMORY CARD 2GB 1903009020 FRU LC8800 MEMORY CARD 4GB 7903008700 FRU 1 8800 POWER SUPPLY 1904009500 FRU 1 8800 RUBBER FOOT 1904009300 FRU 1 8800 WALL MOUNT BRACKET 1904009400 FRU LC8800 VERTICAL STAND Chapter 2 Procedures Product disassembly and assembly procedures Precautions before Disassembly and Assembly 1 Try to avoid disa
4. 311234113 11 1 ae e After unplugging the SATA cables and releasing the memory card you can easily disassembly the main board Remove x5 screws that fix the main board to Top housing and gently pull it out Attention there are three thermal pads between the main board and the housing so be careful when you try to pull the main board out because it can be stuck to the housing 4 On the Bottom housing there is only the Hard disk bracket to be removed Start the disassembling process removing the plastic cable tie that fix the SATA cables Unplug the cables from the Hard Disk tray To release the Hard Disk tray is necessary to disassembly the Hard Disk tray brackets first Unscrew two screws that fix the stamped part on each side LE NIE 5 cH HANS DL 554 TELALLA After removing these four screws the whole set will be free to be removed Attention just like to main board there is a thermal pad underneath the Hard Disk tray Pull the hard disk tray out gently To disassembly the Hard Disk tray set remove two screws on each side of the tray Preventive Maintenance Procedures Cleaning Procedures The 2 tips will help keep your LC8800 functioning at the optimal level Remember to unplug the display unit from the power outlet before cleaning e Do not use alcohol methyl ethyl or isopro
5. PH 200mm 200mm COMAS 3 AC Adapter Basic Features e Universal Input Voltage 100 to 240VAC e Consumption 84W e Output Voltage 12V e Output Current 7A e High Efficiency 87 Maximum High Reliability e Low Ripple Output voltage 1 max e Low Noise Output voltage 1 max e Short Circuit Protection e Over current Protection e Over voltage Protection Environmental e Operating Temperature 0 40C e Operating Humidity Max 75 e Storage Temperature 20 70C e Storage Humidity Max 95 e Hi Pot Between primary to secondary 1800Vac 50Hz for 3sec In production line shall be more than 2sec Conditions of grounding test test current 25 maximum 100mohms maximum e MIBF 40 000Hrs power on at 25 C Dimensions L155 5 W54 H32mm ET T rdi eri t e 3 Diana dc Lea cvs UE NOTE 1 CA 5 deren E LED Gesn 2 IMLETWE 3 1188 14 A XS Le 1200 mm ADC PLUG DIN Fini 12V Find GHO Pind NC Connector e Connector type 3 pins 12 Certifications bematech ADAPTER WARNING RISK OF ELECTRIC SHOCK Part 8800 MODEL PA1090 120T1A700 DO NOT OPEN INDOOR USE ONLY INPUT 100 240V 50 60Hz 2 04 OUTPUT 12V 7 0 84W EFFICIENCY LEVEL C RoHS Manufactured
6. de Back side 13 pitch 2 20 P 1 4 pitch 2 Amp 2w 4ohm 8800 8801 8801 Eie Mici K K HD Y 1 4 pitch 2 0 8800 8 ll CON Er rd CONN SALA PIN E PIN 145 241 4M bit BIOS 1 6 Pin Pitch 2 0 com Super I O W83627DHG 1 13 Pin 2 5 Pin 54 Header 2 54 Header Super I O 8801 2 8800 Control board Jumpers List Signal Name VBAT RTC 3 2 Power off after push swi more than 5 sec function select Pi DUO JP2 PH 3 1 2 00mm JP2 1 2 power off after push sw more than 5s JP2 2 3 disable this function E j 595 CMOS E nv JJ sm uiu TT TTL TH 4 545 are J MEER occ MENU UN UN CNCOMP3 3 1 2 1 MINIJUMPER 2 2 0 1 9 lt lt 3 8 Powers 3 PH 3 iV 2 00mm CNCOM4 amp CNCOMP4 CNCOMP3 1 2 H MINIJUMPER _ 2 0mm CNCOMPS 2777 Power in NICE PH_3x1 _2 00mm Jumper owm 2 CNCOMA U 20 MINIJUMPER 2 20mm MINIJLIMPER 2 2 0mm eh oh a iss NCOMA f q CNCOMP4 mace COM RM 1 com49 2
7. densing mount bracket Wifi
8. l damages may occur In the events described above Bematech S A and its officers administrators employees subsidiaries affiliates and dealers shall not be held responsible or respond by any claim costs damages losses expenses and any other direct or indirect injury as well as claims which alleges that Bematech S A was negligent regarding the design or manufacture of the product Bematech S A shall not be liable against any damages or problems arising from the use of any options or any consumable products other than those designated as original Bematech products or approved products by Bematech S A Any product names or its logotypes mentioned in this publication may be trademarks of its respective owners and shall be here recognized Product warranties are only the ones expressly mentioned in the User s Manual Bematech S A disclaims any and all implied warranties for the product including but not limited to implied warranties of merchantability or fitness for a particular purpose In addition Bematech S A Shall not be responsible or liable for any special incidental or consequential damages or lost profits or savings arising from the use of the product by the Purchaser the User or third parties Introduction This manual provides information on the identification and troubleshooting test procedures and a list of replacement parts for the LC8800 Retail Computer Who should read this manual This manual is intended only for
9. om the type of power indicated on the power adaptor If you are not sure of the type of power available consult your dealer or local power company Do not allow anything to rest on the power cord Do not locate this product where people will walk on the cord If an extension cord is used with this product make sure that the total ampere rating of the equipment plugged into the extension cord does not exceed the extension cord ampere rating Also make sure that the total rating of all products plugged into the wall outlet does not exceed the fuse rating Allow at least 6 inches of space from the top of the unit and 3 inches from the sides to allow proper ventilation We recommend all servicing done on this product to be performed by qualified service personnel Aside from upgrades or swapping out the compact flash or hard drive please refer all other servicing to the Bematech RMA Department Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions a When the power cord or plug is damaged or frayed b Ifliquid has been spilled into the product c Ifthe product has been exposed to rain or water d Ifthe product does not operate normally when the operating instructions are followed Adjust only those controls that are covered by the operating instructions since improper adjustment of other may result in damage and will often require extensive work by a qualified technician to rest
10. or is properly placed and if there is any dirt obstructing it Verify the connection of the board sensor The correct position to connect this cable is on the CN4 connector as shown on the image on the side Also verify the sensor cable image below as it must be in perfect conditions on all its length Obs On the paper sensor cable there is also the cover sensor If any of those sensors show any problems this cable must be replaced Green LED Off Power Off The print Head picture on the side has an internal temperature sensor against overheating so when the print head reaches 609C it informs the printer that a threshold has been reached From this point on the printer informs the user through the Information LED blinking 2 times in yellow color and reducing the quantity of items to be printed With a slower print rate the print head cools down returning to its normal function Yellow LED Hard Disk Status These are errors that require intervention by an Authorized Service The errors are described as follows Yellow LED Alight Hard Disk Accessement Firmware error on the control board Replace the control board to address the issue Yellow LED Flashing Hard Disk Accessement Firmware error on the control board Replace the control board to address the issue Yellow LED Off Hard Disk non accessement Firmware error on the control board Replace the control board to address the issue Troubleshooting Sym
11. ore the product into normal condition e Ifthe product has been dropped or the cabinet has been damaged If the product exhibits a distinct change in performance indicating a need for service Chapter 1 Product Description High performance flexibility and ease of operation are some of the features that make the Bematech LC8800 the ideal computer for your retail outlet operating with high quality high speed and reliability with reduced operation cost Package contents Remove the LC8800 Retail Computer from the package and make sure that all components listed below are available and in perfect shape LC8800 Retail Computer Quick Reference Guide Power supply Power Front Panel Power on off __ i PWR HDD 8800 bematech Speaker out Mic in Side Panel 459969948664 c Parallel Back Panel Speaker out Mic in VGA USB 2 0 Power Serial Ethernet PS2 DVI I Option DVI I HDMI Option HDMI is default for all versions Product electronics Control Board Intel Mobile processor with BGA package J Intel ATOM D525 processor 1 8GHz Jo ooo 1 512KB8 wayL2cache 42 1 Phase PWM for D525 0 0 Intel 2MBSPIFlash 12 Winbond W83627UHG Ch7036 4 2 Memory DDR3 80 SO DIMM x1 Single Channel __ Storage Type CF 1 IDE 1 SATA 2 Inel 10
12. oup Try pinging one of the LC8800 IP address from the host Check host server application software setup Restart software if necessary and test again Reboot the host server and test again Replace Ethernet hub or switch and test again LC8800 does not respond to keyboard commands Attached RS 232 device is not working LC8800 does not boot from internal compact flash Check the keyboard cable connections at both the keyboard and the LC8800 Unplug the cable and re insert fully Check whether it snaps in correctly Note that it s necessary to hold the back end of the PS2 connector near the cable exit and push in hard to get the locking connector into place Test with known good keyboard and cable If it works replace the cable and or keyboard Check that the device and LC8800 have power Check RS 232 connections at the device and LC8800 Check whether baud rate and data format settings of application is matching with the device Attach the wrap plug to the device end of the RS 232 cable and run an RS232 port test program If the test passes replace the serial device If the test fails go to step 5 Attach a wrap plug to the RS 232 port of the LC8800 and rerun the RS 232 loop test If the test passes replace the RS 232 cable If the test fails replace the LC8800 Check in BIOS setting whether the boot device priority is set to boot from the compact flash note that the compact flash is installed as IDE hard di
13. ptom VGA monitor display is blank VGA monitor display 15 blue or frozen Station is not communicating with server for KDS applications Possible solution If the power LED on the monitor is off check that the monitor is properly connected to its power supply and the power supply is properly plugged into a functioning AC outlet Adjust the contrast controls on the monitor display Check that the VGA cable is plugged in properly on both the monitor and the LC8800 If the power LED on LC8800 is off check that the LC8800 is properly connected to its power supply adapter and the power adapter is properly plugged into a functioning AC outlet If the LC8800 is connected to a power supply but the power LED is off press the power button to turn on the unit If it does not turn on try replacing the power supply Replace the LC8800 if necessary Reset the LC8800 and check the system information on the screen during boot up If unit reboots correctly try running application again If Same problem occurs try reinstalling the application software If unit cannot reboot correctly try replacing the hard disk drive or compact flash Check that the LC8800 s IP addresses are correct and unique no conflict and the port number matches application software setup Check the Ethernet cable connections at the problem LC8800 s and at the Ethernet hub or switch Check that host server IP address matches the LC8800 IP address gr
14. pyl or any strong dissolvent Do not use thinner or benzene abrasive cleaners or compressed air e To clean the LC8800 unit cabinet use a cloth or soft brush lightly moistened in a mild neutral detergent Do not immerse unit in water e Put the cleaner on the rag and wipe the LC8800 Never apply the cleaner directly on the LC8800 e Avoid getting liquids inside the LC8800 If liquid does get inside have a qualified service technician check before you power it on again Chapter 3 Operation and Troubleshootin Indicative Lights The LC8800 Retail Computer will flash indicative messages through the green Power LED PWR and or yellow Hard Disk LED HDD The information may vary from the computer status to critical error warnings which can lead to module replacement to correct a specific issue On the chart below you can see the messages given by the Retail Computer and the ways to correct the most common errors that may occur UPDATE INFO LED l Colors Status Light Signs Meaning Procedure Power On Power Failure Power Off Hard Drive been access Hard Drive not been access Green LED Power Status Green Yellow Recoverable Errors are the ones that the user can usually solve without technical intervention or module replacement In some situations these errors can be persistent and technical assistance intervention is required to fix it These errors are Green LED Alight Power On There is a senso
15. r on the right side of the printer picture above that notifies it when the cover is closed If the error message persists even if the cover is closed you can verify the following items Is the cover sensor in the indicated location Is the sensor placed properly Notice the correct way to insert the sensor on the picture on the side After that the issue may be solved When pressing the sensor activation key image on the side you can hear a clicking sound which indicates the proper operation of the sensor If you can t hear the clicking sound it s very likely that the malfunction is in the sensor Replace it to solve the problem Verify the sensor connection the connection board The right place to connect this cable is on the CN4 connector as shown on the image on the side Also verify the sensor cable image below as it must be in perfect conditions on all its length Obs On the cover sensor cable there is also the paper sensor If any of those sensors show any problems this cable must replaced Verify if the mechanism plastic chassis pins where the sensor is connected image on the side are not broken which would let the sensor out of its position leading to its malfunction correct the problem replacement of the plastic chassis will be required Green LED Flashing Power Failure Is the paper sensor located on the indicated place Verify if the connection board sens
16. sk drive Check if the operating system on the compact flash is corrupted If so try reinstalling the operating system or replace the compact flash Chapter 4 Technical Specifications Features High performance flexibility and easy operation are some of the features that make the Retail Computer LC8800 the cutting edge solution to your retail outlet where high quality high speed high reliability and reduced costs are priorities Characteristics Processor Memory Storage Primary Video VGA port Secondary Video optional DVI I Network Interface Keyboard Mouse USB Port Serial Port Parallel Port Audio Electrical Mechanical Environment Available Accessories Specification Intel Atom D525 1 8GHz 2GB DDR3 1066 up to 4GB External accessible SATA HDD or SSD Compact Flash SXGA resolution 1400x1050 pixels SXGA resolution 1280x1024 pixels 10 100 1000 bits s Shared Single mini DIM connector 6 x USB 2 0 ports 4 RS232 1 x LPT Realtek high definition CODEC Double deck Jack on front and back side one input for microphone and one output for speak 100 to 240VAC 47 to lt 15 120VAC 12VDC 50A lt 120mVp p Dimensions 146 mm height x 150 mm width x 218 mm depth Weight 1 2 kg Housing Aluminum Die Casting Operating Temperature Operating Humidity 8 to 8096 non condensing 5 C to 40 C emperature Storage Humidity 5 to 8096 non con
17. sk metal cover You will see the HD tray button slide it to the left the Hard Disk will come out SOS Gently remove the Hard Disk Opening the unit open the LC8800 unit it is necessary to first remove the HD metal cover following the process described on the previous topic After the Hard Disk metal bracket is removed release four x4 M3 screws located on the bottom side of the Bottom housing Hold the unit upside down and lay it down on a clean soft and flat surface Gently slide the Bottom housing up be aware of the connected SATA cables do not move the Bottom housing abruptly otherwise the cables and or connectors could be permanently damaged Placing the Bottom and Top housing side by side unplug the SATA cables Power and Data from the main board Do not pull the cables out holding them by the wire always unplug them holding by the plastic plug i 52 r Now the Top and Bottom housing subassemblies can be disassembled Start by the Top housing subassembly First remove the memory card located at the main board Pull out two metal snaps on the dock so the memory card will come out HE UPR M LI 0080187696 6 27222 70 PNI 4 7272 m T a t1 jp 2 CHAS BRASS 614a s n n 123 panali mean S 2 it
18. ssembly assembly and unnecessary adjustments on the LC8800 parts that are working properly 2 Before turning LC8800 on make sure that all cables are properly connected 3 During the maintenance procedure do not let loose screws and other components inside the product 4 When handling printed circuit boards do not use gloves that can generate static electricity Use an anti static wrist strap connected to an anti static mat or to a grounding system adequate for that purpose 5 Do not place the printed circuit board over conductive surfaces Use an anti static bag or an anti static mat connected to a grounding system adequate to that purpose 6 When assembling or disassembling the LC8800 verify if the cables have any visible damage and reconnect them in normal position noting the proper polarization 7 The steps below will show how to disassemble the product the reassembly is done in the same way but backwards Hard Drive easily maintenance Replacing your Hard Drive SSD LC8800 is a very easy task that anyone can complete no tools are required to perform this action Before starting the replacement process power down your LC8800 and switch it off from the wall outlet Wearing an anti static wristband is preferable whenever working with sensitive electrical equipment Unscrew two thumbscrews located at the lateral of the product tik y Iw BM TAA HDD Slide out the Hard Di
19. technicians trained by Bematech How this manual 1 organized Chapter 1 Knowing the product Description and operation of LC8800 Retail Computer Chapter 2 Product maintenance and test procedures Chapter 3 LC8800 Retail Computer operation and troubleshooting Chapter 4 LC8800 Retail Computer technical specifications and features Other related publications and software User s Manual Programmer s Manual Quick Start Guide User Software Technical Support Software Where to find more information English Content at http www bematech com History Change Table Release Date Description of Changes 19 10 2011 Preliminar Release Eduardo Bastos 16 03 2012 Safety information The information contained herein is subject to change without notice This section presents important information intended to ensure the safe and effective use of the product Please read this section carefully and store it in an accessible place for future reference weenie Follow all warnings and instructions marked on the product To disconnect the LC8800 from the electrical power supply turn off the power switch and remove the power cord plug from the wall socket The wall socket should be always easily accessible Unplug this product from the wall outlet before cleaning Do not use liquid cleaners or aerosol cleaners Use a damp cloth for cleaning Do not use this product near water This product should be operated fr
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