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Exhibitor Service Manual Exhibitor Service Manual

1. Army Aviation Mission SOMMIONS Summit March 29 31 2015 GAYLORD OPRYLAND HOTEL Nashville Tennessee 411 W Lake Brantley Rd Altamonte Springs FL 32714 Phone 407 786 EXPO 3976 Fax 407 786 3977 Email info completexpo com On the Web www rpmcompletexpo March 29 31 2015 Nashville TN RPM CompleteXPO Services Meeting The Needs of Today s Events Ee 411 W Lake Brantley Rd Altamonte Springs FL 32714 z A Phone 407 786 EXPO 3976 Fax 407 786 3977 T E Mail info completexpo com S RPM CompleteXPO Services Welcome Letter Dear Exhibitor We are pleased to announce that RPM CompleteXPO Services has again been chosen to be the Official Service Contractor for the Army Aviation Mission Solutions Summit to be held March 29th 3 1st at the Gaylord Opryland Hotel in Nashville Tennessee We are very are looking forward to working with you and providing you the very best of services and furnishings The exhibitor service manual you are now viewing contains vital information concerning all facets of the event Included in this manual are important deadlines your set up and dismantle schedules and shipping details includ ing shipping labels plus order forms to order all the services and furnishings you will need for your booth For your convenience we recommend that you save this pdf version to your computer desktop or print a copy to keep for reference As always there are several optio
2. Some labels are color coded so please check the service manual before making copies Try to label every carton that is skidded with at least your name amp booth number 23 March 29 31 2015 Nashville TN Ss ge C WHAT HAPPENS TO MY EMPTY CONTAINERS DURING THE SHOW Pick up Empty Labels at the RPM Service Desk Place a label on each container Please consolidate containers if possible Labeled containers will be picked up periodically and stored during the show At the close of the show the empty containers will be returned to the booths in random order Depending upon the size of the show this process may take several hours HOW DO I PROTECT MY MATERIALS AFTER THEY ARE DELIVERED TO THE SHOW OR BEFORE THEY ARE PICKED UP AFTER THE SHOW Consistent with trade show industry practices there may be a lapse of time between the delivery of your shipment s to your booth and your arrival The same is true for the outbound phase of the show the time between your departure and the actual pickup of your materials During these times your materials will be left unattended We recommend that you arrange for a representative to stay with your materials or that you hire security services to safeguard your materials HOW DO I SHIP MY MATERIALS AFTER THE CLOSE OF THE SHOW For your convenience RPM Logistics will be on site to handle outbound transportation Each shipment must have a completed RPM Bill of L
3. 6 50 ea Donut Machine Pricing includes 1 Attendant amp 300 per hour rental Electrical Power 2 hour minimum Bake in Booth Cookie Oven Pricing includes 1 Attendant amp 350 per hour rental Table Top Electrical Power 2 hour minimum 8 dozen hour capability Made to Order Smoothies Pricing includes 1 Attendant amp 150 per hour rental Blenders w 4 Seasonal Fruits Electrical Power 2 hour minimum 1602 Drinks 6 50 ea Roll in Ice Cream Freezer Number of Ice Cream Bars Minimum of 80 Haagen Dazs Ice Cream must be guaranteed in advance p ae ote Novelties Electrical Power included Table Top Ice Cream Freezer Number of Ice Cream Bars Minimum of 25 Haagen Dazs Ice Cream must be guaranteed in advance p 6O6EK Ss Novelties Electrical Power included Popcorn Machine Pricing includes 1 Attendant amp 275 per hour rental Table Top Electrical Power 2 hour minimum 100 bags maximum per hour Catering Manager will order electrical hook up EXHIBIT HALL Order Form Take Me Out to the Ball Game Personal Vending Machine Good Morning Sunshine Chocolate Cascade Frozen Delight Margarita ville PLEASE SUBMIT ONE FORM PER BOOTH PER DAY Show Stopper Packages Fresh Popped Bags of Popcorn Shaken with Cheddar Cheese Spicy or BBQ Blueberry Cherry amp Lemon Italian Ice Cups Individually Packaged Peanuts Pretzels and Cracker Jacks Assorted Sodas Includes Popcorn Mach
4. CVV2 Code on your card Cardholder Name print Cardholder s Signature Billing Address of Cardholder City State ZIP Code OFFICE USE ONLY Quoted Quote ID LJ Caravan LI Carrier m 9 March 29 31 2015 Nashville TN RPM CompleteXPO Services Meeting The Needs of Today s Events E 411 W Lake Brantley Rd Altamonte Springs FL 32714 7 2 Phone 407 786 EXPO 3976 Fax 407 786 3977 T E Mail info completexpo com s9 Payment and Credit Card Authorization Form POTONE MEA E EKAI E Please complete the information requested and return payment in full with this form and your orders You may choose to pay by credit card or check however we require your credit card authorization to be on file with RPM CompleteXPO Services For your convenience we will use this authorization to charge your credit card for any additional amounts incurred as a result of show orders placed by your representative for this event ORDER RECAP Enter totals from each completed form Note Items taxable in the State of Tennessee Exhibitor Booth Rental Standard Tables Risers and Seating Booth Accessories and Specialty Equipment Payment Method Corporate Credit Card Booth Carpet Padding C Personal Credit Card CJ Check L Wire Transfer fee applies Plush Custom Size Carpet Modular Hardwall Accessories Back Drape and Side Rail Please note You may choose to pay by Check or Wire
5. or If submitting a vector type file include all fonts or PowerPoint ppt file types convert fonts to outlines or paths Self extracting files such as ESE or SEA files Files pulled from websites logos images etc will not be accepted Acceptable Software File Formats Ways to Send Artwork We are capable of working with both PC and MAC based Artwork files that are of acceptable resolution as listed will software and can accept art created with the following software typically be too large to send via e mail Files should be sent listed in order of preference Email attachment 4 mgs or via overnight delivery on either a CD ROM or a DVD A printed smaller only hard proof needs to accompany the files Ai Ps Id Adobe PDF When sending disks please label them with the following Exhibitor Co Name Booth Show Name Show Date If you have any additional questions concerning file make up logos resolution etc you may contact our graphics department at 407 786 3976 or info completexpo com Rev 082714 20 RPM CompleteXPO Services Army Aviation Meeting The Needs of Today s Events Ex Mission Solutions 411 W Lake Brantley Rd Altamonte Springs FL 32714 7 a Summit Phone 407 786 EXPO 3976 Fax 407 786 3977 T k E Mail info completexpo com sv March 29 31 2015 Nashville TN Signs Banners and Accessories Order Form Return Deadline March 13 2015 Qt Description Advance Standard at Easel Advan
6. statement City State Zip Phone Number Fax or Alternate Number EVENT INFORMATION Required Event Name Title Event Date s Booth Number amp Name certify that all information is complete and accurate hereby authorize the Gaylord Opryland Resort amp Convention Center to collect payment s for Event listed on this form by processing one or more charges to the credit debit card listed above certify that am the authorized signer of the credit debit card listed above Cardholder Name Printed Cardholder Signature Date Please do not send a photocopy of the front or back of your credit card For security reasons we cannot accept completed forms via email 41 Credit Card Authorization Form Information Technology Please Fax or Mail to Attn Opryland IT o 2800 Opryland Drive EASE EEE ERE Nashville TN 37214 Phone 615 458 0110 Fax 615 458 0120 Please do not email Credit Card information RESORT amp CONVENTION CENTER Ntistiedle IT Quick Reference All published rates are Event rates Meaning that if the event is one minute or twenty thousand minutes it is the same rate Expedite Fees will be incurred if we have to move up the installation time or change locations of the set need to another location even in the same room Please follow the following If using a device that broadcasts in A B G or N please turn radio power down to the lowest usable level please use Channel 1 A B or G and plea
7. 2015 5 00 pm 11 00 pm Wednesday April 1 2015 8 00 am 8 00 pm Important Exhibits may not be dismantled prior to 5 00 pm on Tuesday March 31st All exhibits must be dismantled and removed by Wednesday April 1st at 8 00 pm Truck drivers must sign in for pick up before 12 00 noon or freight may be re routed through RPM Logistics the house carrier Shipping Addresses SEVENE SA aras to RPM CompleteXPO Services Warehouse Address Army Aviation Mission Solutions Summit c o Forward Air BNA 541 Harding Industrial Drive Nashville TN 37217 615 832 5909 Booth Direct to Show Site Address Army Aviation Mission Solutions Summit c o RPM CompleteXPO Services Gaylord Opryland Hotel Ryman C 2815 Opryland Drive Nashville TN 37214 Booth Rev 082714 4 ADVANCE WAREHOUSE Lu VY gt TT Lu gt C lt L 3 lt 3 lt EXHIBIT MATERIAL Rush to Army Aviation Mission Solutions Summit Gaylord Opryland Hotel Nashville Tennessee March 29 31 2015 EXHIBIT MATERIAL Rush to Army Aviation Mission Solutions Summit Gaylord Opryland Hotel Nashville Tennessee March 29 31 2015 3 lt 3 lt a lt A RPM CompleteXPO Services e Meeting the Needs of Today s Events Forward Air BNA 541 Harding Industrial Drive Nashville IN 37217 Exhibitor Booth Late to warehouse charges apply after March 20 2015 RPM CompleteXPO Services VE d Meeting the Nee
8. 31 2015 Nashville TN Shipments to the Show Site Should be Timed To Arrive NO EARLIER THAN Friday March 27 2015 WHERE TO SHIP Shipments consigned to Shipments consigned to WAREHOUSE SHOW SITE Army Aviation Mission Solutions Summit Army Aviation Mission Solutions Summit RPM CompleteXPO Services c o RPM CompleteXPO Services clo FORWARD AIR BNA Gaylord Opryland Hotel RYMAN C 541 Harding Industrial Drive 2815 Opryland Drive Nashville TN 37217 Nashville TN 37214 615 832 5909 Booth Booth e The Show Name Your Company Name and Booth Number MUST be referenced on all shipments AUTHORIZATION TO PROVIDE MATERIAL HANDLING We hereby authorize RPM CompleteXPO Services to handle our shipment s in accordance with the information above and on the reverse side of this form and have read this order and agree to the terms and provisions hereof including those on the reverse side and acknowledge receipt of a copy We agree that RPM CompleteXPO Services will provide its services as our agent and not as bailee or shipper and if any employee of RPM CompleteXPO Services shall sign a delivery receipt bill of lading or other documents we agree that they will do so as our agent and we accept the responsibility therefor We agree in the event of a dispute with RPM CompleteXPO Services relative to any loss or damage to any of our materials or equipment that we will not withhold payment of any amount due to them for drayage or any oth
9. All orders placed after the return deadline or at the Service Desk will be invoiced at standard rates All outstanding invoices must be settled at the Service Desk prior to show closing No telephone orders accepted All charges in U S funds only Check cash traveler s checks Visa MasterCard Discover and American Express accepted Cancellation Policy Sign orders cancelled before the return deadline will be refunded at 100 Sign orders cancelled after the return deadline will not be eligible for refund Company Name Booth Ordered By Phone Signature Date Form 15 Rev 082714 21 RPM CompleteXPO Services Meeting The Needs of Today s Events 411 W Lake Brantley Rd Altamonte Springs FL 32714 Phone 407 786 EXPO 3976 Fax 407 786 3977 E Mail info completexpo com Vehicle Spotting Order Form Return Deadline March 13 2015 Solutions March 29 31 2015 Nashville TN VEHICLES ON DISPLAY All vehicles entering the exhibit floor for booth display purposes will be Spotted by RPM CompleteXPO Services A Spotting Fee of 95 00 round trip applies Only self propelled vehicles that can be driven on to and off the show floor escorted by an RPM Employee will be considered for our spotting rate Quantity of Vehicles to be Spotted Rate per Round Trip TOTAL AMOUNT All vehicles must take the following safety precautions Batteries must be disconnected and taped Fuel tank
10. above the crowd to draw in your target audience Gaylord Opryland s Catering Managers can help you attract qualified traffic and meet your goals by creating custom and unique experiences for your booth e Out exhibit your competitors Create more networking opportunities Increase face time with prospective customers Generate more leads Gain the competitive edge For additional information please contact your Catering Manager or email us at OprylandExhibitorCatering gaylordhotels com Completed orders can be sent to the above email address or faxed to 615 458 6942 GAYLORD OPRYLAND RESORT amp CONVENTION CENTER Nestle 47 EXHIBIT HALL Order Form PLEASE SUBMIT ONE FORM PER BOOTH PER DAY Contact Information Company Mailing Address On Site Phone Number Email Address Order Information Exhibit Hall Date Requested Start Time Booth Number Requested End Time Specialty Machine Rentals supplies additional Delta Coffee Stop Express Pricing includes 2 Baristas amp 1000 per hour rental Electrical Power 2 hour minimum Starbucks Machine Pricing includes 1 Attendant amp 500 per hour rental Electrical Power 2 hour minimum VIP Latte Machine Pricing includes 1 Attendant amp 350 per hour rental Electrical Power 2 hour minimum Super Soft Pretzel Warmer amp Pricing includes 1 Attendant amp 150 per hour rental Display Table Top Electrical Power 2 hour minimum Dretzels
11. accept MasterCard Visa Discover and American Express To authorize charges you must complete the enclosed Payment and Credit Card Authorization Form By completing and returning the Payment and Credit Card Authorization Form you are authorizing RPM CompleteXPO and or RPM Logistics to charge your credit card for any and all charges incurred e Show Site Orders To save money take advantage of the pre show discounts by ordering as many of your requirements as soon as possible in advance For the discount prices to be in effect your order must be received by the Return Deadline Date of Friday March 13 2015 and payment must accompany your order Orders received after the Return Deadline Date or made at the Exhibitor Service Desk during the show will be billed at standard rates listed on the various order forms e Payment Terms To process your order for services and materials listed in the Exhibitor Service Manual we require your signed Payment and Credit Card Authorization Form to be on file with RPM CompleteXPO Services to guarantee payment Invoices for outstanding balances will be available at the Exhibitor Service Desk for your review and payment Pre payments will be indicated and any balance due must be paid in full by cash traveler s check credit card or check upon presentation All payment disputes should be resolved before leaving the show site Invoices will be distributed on the last day of the show If you have any questions or conce
12. at the RPM Service Desk For Quotation amp Same Day Delivery if Wii i MMi EENEN Please follow these requirements so that RPM CompleteXPO Services can provide the highest quality signs for your exhibit Please Provide the Following When Submitting Art Acceptable File Types Minimum requirements for original artwork such as logos Files that RPM CompleteXPO can use in order of preference when RPM CompleteXPO is providing design and layout include e 300 dpi resolution at a size of 8 x 10 inches higher EPS and Al especially when submitting logos resolution files will result in improved final product TIF especially when submitting photos JPG provided resolution is high enough for photo images Minimum requirements for final artwork that RPM Complete not recommended for logos XPO will reproduce exactly as provided PSD all layers must be editable e 150 dpi resolution at full size of actual finished product PDF please save with illustrator editing enabled convert all fonts to outlines or you may also send rasterized pdf Minimum requirements for both files at full scale e All related PMS and or CMYK color codes if submitting CMYK values please supply accurate color swatches File types that RPM cannot use to reproduce high quality Accurate color proof print of artwork graphics include Contact name phone number and email address of art GIF files creator if applicable Microsoft Office software files such as Word doc
13. be settled at the Service Desk prior to show closing No telephone orders accepted All charges in U S funds only Check cash traveler s checks Visa MasterCard Discover and American Express accepted All rental items are subject to availability Cancellation Policy Standard rental item orders cancelled prior to delivery will be refunded at 100 of the original price Company Name Booth Ordered By Phone Signature Date Rev 082714 16 RPM CompleteXPO Services Meeting The Needs of Today s Events 411 W Lake Brantley Rd Altamonte Springs FL 32714 Phone 407 786 EXPO 3976 Fax 407 786 3977 E Mail info completexpo com Plush Custom Size Carpet Order Form Return Deadline March 13 2015 March 29 31 2015 Nashville TN 28 OZ PLUSH CUSTOM SIZE CARPET Includes poly covering for protection Note 100 Square Foot Minimum Order PLEASE NOTE The carpet colors shown below are represented as accurately as possible however due to the variances among computer monitors and printers the colors displayed on your screen or printed form may not depict an accurate reproduction of the actual swatch color Lt Gray Lt Beige Dark Beige Red Burgundy Berry Purple Navy Teal Forest Dimensions Total Sq Ft Advance Rate Standard Rate Sub Total 9 25 TN Sales Tax TOTAL AMOUNT gt Payment Policy Payment in full of rental charges including applicable tax must accompany your advance order to qua
14. confined to the measured limits of the booth No nails or bracing wires used in erecting displays may be attched to the building without written consent of the Director of Conference Services or the Exhibit Hall Manager at Gaylord Opryland All property destroyed or damaged by the exhibitor must be replaced in its original condition by the exhibitor or at the exhibitor s expense All materials and equipment furnished to the Exhibitor by Gaylord Opryland will remain Gaylord Opryland property and will be removed by Gaylord Opryland after close of show Liability Gaylord Opryland is not responsible for any injury loss or damage that may occur to the exhibitor the exhibitor s agents employees or property or to any other person or property prior during or subsequent to the period covered by the exhibit contract provided said injury loss or damage is not caused by the willful negligence of an employee of Gaylord Opryland Each Exhibitor hereby expressly releases Gaylord Opryland from such liabilities and agrees to indemnify Gaylord Opryland against any and all claims for such injury loss or damage Insurance Exhibitors who desire to carry insurance on their exhibits must do so at their own expense Fire Regulations All doors and openings must be kept clear Exit Signs fire alarms and extinguishers must be visible at all times By the order of the Fire Marshall Display vehicles must meet the following requirements Fuel level must be no more t
15. exits clear e If you spill something or notice a spill clean it up or report it immediately Please do not walk away from a spill e Protect your valuables while on the show floor Please keep all expensive or valuable items secured Unattended items in booths are easy theft targets Use good housekeeping Dispose of waste properly and keep materials stacked securely Please keep in mind the safety of your employees and those attending the show REMEMBER SAFETY DOESN T HAPPEN BY ACCIDENT 35 Rev 082714 250 per image high resolution digital file w copyright release Order by calling the Studio at 770 461 4410 or my cell at 404 312 7628 Py essi Photography by Rene Victor Bidez Inc email bidezphoto bellsouth net Please fax or mail to Exh i bit H a Se rvices Attn Exhibit Hall Operations Gaylord Opryland Resort amp Convention Center GAYLORD OPRYLAND 2800 Opryland Drive Nashville TN 37214 Electrical Plumbing Order Form ener naar olan P 615 458 6390 F 615 458 6094 Nashe Convention Name CompanyName gt Booth SetUpDate Address a Ay State ZipCode Contact Name Phong Email Address for a reciept PLEASE COMPLETE amp INCLUDE THE ATTACHED CREDIT CARD AUTHORIZATION FORM 1 Outlet to 500 watts or 5 amp oo ae 166 00 191 00 00 Each outlet is considered one actual plug in Prices are per outlet or combination of outlets with electrical load not to exceed
16. oe ae 1 Meter Counter 36 x42 x18 2 Meter Counter 72 x36 x18 Locks for Counters 1 Straight Shelf amp 2 Brackets 1 Angled Shelf amp 2 Brackets Sub Total 9 25 TN Sales Tax Side Rail each Payment Policy Payment in full for rental charges including applicable tax must accompany your advance order to qualify for discount rates All orders placed after the return deadline or at the Service Desk will be invoiced at standard rates All outstanding invoices must be settled at the Service Desk prior to show closing No telephone orders accepted All charges in U S funds only Check Cash traveler s checks Visa MasterCard Discover and American Express accepted All rental items are subject to availability Cancellation Policy Standard rental item orders cancelled prior to delivery will be refunded at 100 of the original price Company Name Booth Ordered By Phone Signature Date Rev 082714 March 29 31 2015 Nashville TN RPM CompleteXPO Services Meeting The Needs of Today s Events ED 411 W Lake Brantley Rd Altamonte Springs FL 32714 7 Phone 407 786 EXPO 3976 Fax 407 786 3977 a RS E S RS E Mail info completexpo com Back Drape Side Rail Order Form Return Deadline March 13 2015 BACK DRAPE AND SIDE RAILS Price is per linear foot and includes required hardware uprights crossbars etc AVAILABLE COLORS Berry Black Blue Burgundy Gold Grey Pea
17. or Lemonade 75 00 per gallon OO per allon o Gallons Gallons p 75 00 per gallon aalala Peach Sun Tea 80 00 per ae with Fresh Lemon Wedges Assorted Bottled Assorted Bottled Soft Drinks Drinks 4 50 each 4 50 each each Still and Cll Bottled 4 50 each Water Water Cooler w First 5 Gallons 225 00 each of Water Bottled Vitamin Water Vitamin Water 450 each 50 each Bottled drinks are charged on consumption Beverage refreshes occur every 2 hours All beverages will be replenished to the starting amount unless otherwise specified Coffee and tea remaining at the 2 hour refresh will be removed and new coffee and tea equal to the starting amount will replace them Refresh charges based on listed prices Alcoholic Beverage Service Resort Brand Liquors Tanqueray Absolut Sauza Hornitos Plata Maker s Items on Consumption Start Time Mark Johnny Walker Black Bacardi Superior Resort Brand Liquor Drinks 9 00 per drink i fo Crown Royal Deluxe Brand Liquor Drinks 8 00 per drink a Deluxe Brands Beefeater Skyy Jose Cuervo Silver Jack Wine Cabernet Chardonnay 9 50 per glass a ey Daniel s Dewar s White Label Bacardi Superior Premium Imported Beer 7 50 per bottle a a Wine l William Hill Cabernet Sauvignon aa William Hill Chardonnay Jand Crafted Cocktails 13 00 per drink ot Domestic Beer Alcoholic beverages being served require the assistance of a Gayl
18. other than the Gaylord Opryland Resort and Convention Center s Information Technology technicians make any special wiring within the resort property Only the Gaylord Opryland Resort and Convention Center s Information Technology technicians are authorized to modify system wiring or cabling Any wiring or cabling damage costs plus administration fees will be billed to the exhibiting firm name Delivery data transmission lines ordered from an outside vendor will only be allowed to the property DMARC Center All circuit installs must be coordinated with the Gaylord Opryland Resort and Convention Center s Information Technology group at least 9 weeks in advance of show date If we are not notified we will refuse access and delivery All exhibitor network services will be disconnected on the last day of the event sixty 60 minutes after the show s official closing time Rates quoted for all services include bringing the requested communication services to the booth in the most convenient manner and do not include special wiring over head drops and or special placement of communication services computer equipment or intranet working cabling All island booths will require a scaled diagram with orientation Additional labor and materials will be charged for precise placement of communication services Additional labor charges will be required for relocating service after installation The Gaylord Opryland Resort and Convention Center will not be responsibl
19. release of subrogation to the extent that any insurance settlement is received 4 CLAIMS S FOR LOSS EXHIBITOR agrees that any and all claims for loss or damage shall be submitted to RPM prior to the conclusion of the show when alleged loss or damage occurred prior to that time and in all cases within 30 days of the conclusion of the show For claim reporting purposes the conclusion of the show shall be construed as the end of the day on which EXHIBITOR must vacate the show site All claims reported after the 30 day period will be rejected In no event shall a suit or action be brought against RPM more than one year after the date that loss or damage occurred 5 INDEMNIFICATION Exhibitor agrees to indemnify forever hold harmless and defend RPM and their employees officers and agents from and against any and all claims causes of action fines penalties damages liabilities judgments and expenses on account of personal injury or death damage to or loss of property or profits arising out of or contributed to by any of the following e EXHIBITOR S negligent supervision of any labor secured through RPM or the negligent supervision of such labor by any of EXHIBI TOR S employees agents representatives invitees and or any EXHIBITOR appointed contractor EAC e EXHIBITOR S negligence willful misconduct or deliberate act or such actions of Exhibitor s employees agents invitees representa tives or EACs at the show o
20. 150 ISDN BRI Circuit 300 Poly Com Conference Telephone 100 Multi Line Digital Telephone 100 We provide a Standard Desk telephone with each phone line There will be a separate bill for any potential long distance charges by AT amp T For Text Messaging and Digital Signage please call for pricing Subtotal Tennessee State Tax 9 25 Special Instructions Grand Total 40 n Credit Card Authorization Form Information Technology Please Fax or Mail to Attn Opryland IT 2800 Opryland Drive Nashville TN 37214 Phone 615 458 0110 Fax 615 458 0120 Please do not email Credit Card information GAYLORD OPRYLAND Ntistiedle Marriott Confidential amp Proprietary Information This form has been created in order to allow you to have event expenses charged to your credit debit card Please provide all the information requested below to ensure prompt processing of your application We ask you to please sign and date the form before submission Please fax the completed form to Technology Solutions at 615 458 0120 FOR SECURITY reasons Marriott International conforms to all Payment Card Industry PCI standards CARDHOLDER INFORMATION Required Name as it appears on the credit debit card Card Type _ Visa _ Mc _ AMEX _ Diners CB _ Discover _ JCB Account Type _ Individual _ Debit _ Credit _ Corporate Company Name Issuing Bank Phone Account Number Exp Date Address
21. 2015 e These shipping labels are provided for your convenience to assist in preparing shipments direct to show site e Please cut along dashed lines and affix one to each piece of your shipment direct to the show site e Please make additional copies of these labels as needed Important note Hazardous materials will not be accepted at show site Form 18c Rev 082714 RPM LOGISTICS INC Tell us where We ll take you there RPM Logistics f CC All Have you made your shipping arrangements Une call can take care of your shipping needs both INBOUND and OUTBOUND ADVANTAGES TO USING YOUR OFFICAL SHOW CARRIER V1 ON SITE REPRESENTATIVE To assist you with all your shipping needs V COMPETITIVE RATES RPM offers standard and expedited service V1 MORE PERKS LESS HASSLE A Well provide you with printed shipping labels and your completed bill of lading Un the outbound we ll include tree shrink wrap and pallets von ae V DOOR TO DOOR TRACKING Locate your treight at any time with one call RPM CompleteXPO Services 411 W Lake Brantley Rd Altamonte Springs FL 32714 Phone 407 786 3976 Fax 407 786 3977 Email info completexpo com RPM CompleteXPO Services Meeting The Needs of Today s Events 411 W Lake Brantley Rd Altamonte Springs FL 32714 Summit Phone 407 786 EXPO 3976 Fax 407 786 3977 i E Mail info completexpo
22. 528 00 a THE MONEY SAVING WAY Shipped everything together as a single shipment RECEIVED 3 pieces totaling 185 lbs 200 Ibs min x 88 00 cwt 176 00 TOTAL SAVINGS 352 00 The Material Handling charge from RPM for handling your freight should not be confused with the cost from your carrier to transport your freight to and from the show After the show Obtain an RPM Bill of Lading from the RPM Service Desk Once your freight is packed and ready to ship complete and return the RPM Bill of Lading form to the Service Desk If not using RPM Logistics you must make and or confirm arrangements for pick up with your choice of carriers Be sure your chosen carrier is declared on the RPM Bill of Lading Make sure all crates packages etc are clearly addressed remove all old address labels Failure to follow these steps could result in freight being re routed through RPM Logistics and assessed additional shipping charges Rev 082714 RPM CompleteXPO Services Meeting The Needs of Today s Events 411 W Lake Brantley Rd Altamonte Springs FL 32714 Phone 407 786 EXPO 3976 Fax 407 786 3977 E Mail info completexpo com Material Handling Rate Schedule RPM CompleteXPO Services has been designated as the official drayage contractor with responsibility for the unloading delivery reloading and processing of all exhibitors freight shipments March 29 31 2015 Nashville TN M
23. ATERIAL HANDLING RATES 200 Ib Minimum Charge The following services whether used complete or in part are offered as a package Rates include Unloading crated freight the warehouse cannot receive uncrated shipments storing at warehouse for up to 30 days any materials stored beyond 30 days will incur additional costs applied to your invoice reloading onto trucks and delivery to the exhibit site unloading freight and delivery to your booth picking up storing and returning empty shipping containers and reloading freight for return to your specified destination from exhibit site ner nd or Crated Materials nne aeda ee Special Handling Loose Shipments STANDARD RATES STANDARD RATES STANDARD RATES Shipments of loose or uncrated ST Rate 130 36 cwt LRAG S B9301 Wi materials will not be received Carpet and padding will be at the warehouse accepted at the warehouse They must be shipped directly at a Special Handing Rate to the show site of 130 36 cwt WAREHOUSE gt En kupa ADVANCE eceive crated materials only RECEIVING at our warehouse 30 days prior to show DIRECT ST Rate 83 80 cwt 125 70 cwt Receive shipments Receive shipments SHIPMENT TO at show site on at show site SHOW SITE move in dates only 25 Surcharge See Special Handling l Information below on move in dates only RATES FOR SHIPMENTS OR EQUIPMENT REQUIRING SPECIAL HANDLING INCLUDING NON SKIDDED UNCRATED AND OR LOOSE SHIPMENTS RECEIVE
24. CompleteXPO Services are installed clean for your use however you may want to order cleaning services for debris created during set up Please choose either One Time before initial opening Vacuuming or Daily Vacuuming below VACUUMING Booth Total Advance Standard of Days Ao Once Before ae Square Feet Rate Rate e Initial nt a 32 sq ft for 42 sat X 1 VACUUMING Et Total X Advance Standard of Days A Daily Dimensions Square Feet Rate Rate Rate is all 3 days not MINIMUM CHARGE 100 Sq ft per day TOTAL AMOUNT gt PERIODIC PORTER SERVICE Porter Service includes emptying wastebaskets within the booth every two hours during the show lt may be ordered once for the first day of the show only or daily Please choose either Once before initial opening or Daily Porter Service below PORTER Booth Total Advance Standard of Days EO SERVICE E Square Feet Rate Rate X Required La fl as a PORTER tt Total Advance Standard of Days A t SERVICE Dimensions Square Feet Rate Rate Required i Daily Rate is all 3 days not ft ft ft X 46 sq ft 59 sq ft per ft per day MINIMUM CHARGE 100 Sq ft per day TOTAL AMOUNT gt Payment Policy Payment in full for Booth Cleaning and Periodic Porter Service charges including applicable tax must accompany your advance order to qualify for discount rates All orders placed after the return deadline or at the Service Desk will be inv
25. D AT THE EXHIBIT SITE will be subject to a 25 surcharge in addition to the above show site rates This applies to all van line shipments and trucks due to the height of the truck bed cannot be unloaded at the docks If crated materials are combined with uncrated and loose materials in the same shipment the whole shipment will be charged at the UNCRATED AND LOOSE MATERIAL RATE PLUS SPECIAL HANDLING RATE IF APPLICABLE ALL SHIPMENTS MUST BE SENT PREPAID and all shipments must have a bill of lading showing number of pieces weight and description of merchandise Display freight should be on a separate bill of lading from machinery freight Mixed shipments will charged at the Display freight rate Trucks without a bill of lading or documented weight will be directed to a public scale or estimated weights will prevail Estimated weights will be binding by both parties e Rates are based on incoming weight only All weights are rounded off to the next 100 Ibs cwt Each shipment received is considered separately Freight handling charges are the responsibility of the exhibitor Exhibitors are urged to carry all risk floater insurance covering their materials against damage loss and all other hazards from the time shipment is made prior to the show until shipments are received back after the show This can generally be done by adding riders to existing insurance policies often at no additional cost e Empty container labels will be avai
26. L 32714 Phone 407 786 EXPO 3976 Fax 407 786 3977 E Mail info completexpo com March 29 31 2015 Nashville TN IF ORDERED IF ORDERED BY JAN 31 BY FEB 27 US Dollars US Dollars 2 167 00 2 708 75 4 345 00 5 431 25 6 545 00 8 181 25 2 651 00 3 313 75 5 577 00 6 971 25 8 338 00 10 422 50 Each unit includes structure panels your choice of smooth or Velcro ready both available in several colors stem VOE OIEA OU Manele lights where shown light boxes AAAA 6 only graphics production ready where shown carpet your choice of several colors delivery to show site drayage to booth location installation amp dismantle labor and daily booth cleaning A V equipment furnishings and other show services are added separately Payment in full by March 7th Form with your order Subtotal price above or April 4th constitutes your rental agreement Please include completed Payment and Credit Card Authorization 9 25 TN Sales Tax TOTAL Rev 082714 RPM CompleteXPO Services Meeting The Needs of Today s Events 411 W Lake Brantley Rd Altamonte Springs FL 32714 Phone 407 786 EXPO 3976 Fax 407 786 3977 E Mail info completexpo com March 29 31 2015 Nashville TN Standard Tables Risers amp Seating DRAPED DISPLAY TABLES COLORS Black Blue Gold Grey Peach Purple Red Teal and White Price includes white vinyl top amp 3 sides draping ay ae Rm
27. Streaming video or audio is not allowed on the shared network as it will not only effect your service experience but also everyone else that is on the shared network You must purchase a dedicated solution if you desire to stream audio or video here at Gaylord Opryland No exceptions 44 Exhibit Request Form Event Name Company Name Mailing Address Contact Name GAYLORD OPRYLAND Contact email address ONSITE Contact Name RESORT amp CONVENTION CENTER ONSITE Contact Mobile Nasi BOOTH BOOTH LOCATION Display Equipment Display Equipment om votaram sinea ornome costporaay ordaye Subtotal zw O o O To o e ewm _ e S CS a CS a a TC wore o o e S teomoniersens OO O O T p S e id E wwen V T o T e SS C a E E E Payment Options Rental Total for all days Group Master Account Authorized Signers Only Labor 20 of Rental OR 75 Minimum So Check Pre Payment Credit Card Complete Form on the Next Page FULL PAYMENT DUE 15 DAYS PRIOR TO LOAD IN CALL FOR SPECIAL SHOW RATES Gaylord Opryland Resort and Convention Center 2800 Opryland Dr Nashville TN 37214 t FAX Completed Forms TO 615 458 2640 Technology Meets Inspiration Email Completed Forms TO 1602EXPO PSAV com Orders will be confirmed by return eMail If you do not receive a confirmation please contact the office Pricing is subject to change On site office phone 615 458 2680 2010 Aud
28. Transfer however a credit card is required to be on file for any charges not covered by check or wire payment Card Type 0O Mastercard O DISC VER Signs Banners and Accessories Vehicle Spotting Material Handling Accessible Storage Card Number Display Labor Rigging Labor Order Expiration Date CVV2 Security Code Booth Cleaning Periodic Porter Service Cardholder s Name print or type Cardholder s Billing Address City ZIP Cardholder s Signature Date ALL ORDERS SUBJECT TO LIMITS OF LIABILITY AS SET FORTH ON FOLLOWING PAGE Company Name Booth Street Address City State Phone Fax Ordered By Signature Form 10a Rev 082714 10 March 29 31 2015 Nashville TN RPM CompleteXPO Services Meeting The Needs of Today s Events if sik 411 W Lake Brantley Rd Altamonte Springs FL 32714 aT g Phone 407 786 EXPO 3976 Fax 407 786 3977 E Mail info completexpo com Limits of Liability and Responsibility 1 RPM CompleteXPO Services LLC shall not be responsible for damage to uncrated materials materials improperly packed or concealed damage 2 RPM CompleteXPO Services LLC shall not be responsible for loss theft or disappearance of exhibitors materials after same has been delivered to the exhibitor s booth 3 RPM CompleteXPO Services LLC shall not be responsible for loss theft or disappearance of exhibitors materials before they are picked up from exhibit
29. You of Days Required LABOR CHARGE OT 1 2 hr min labor charge OT Labor Charge Will Need Access Est Amount Due 124 50 hr OT per move TOTAL AMOUNT Payment Policy Payment in full of all charges including applicable tax must accompany your advance order to qualify for discount rates All orders placed after the return deadline or at the Service Desk will be invoiced at standard rates All outstanding invoices must be settled at the Service Desk prior to show closing No telephone orders accepted All charges in U S funds only Check cash traveler s checks Visa MasterCard Discover and American Express accepted Company Name Booth Ordered By Phone Signature Date Rev 082714 28 RPM CompleteXPO Services Meeting The Needs of Today s Events if sak Summit 411 W Lake Brantley Rd Altamonte Springs FL 32714 aT g Phone 407 786 EXPO 3976 Fax 407 786 3977 f E Mail info completexpo com March 29 31 2015 Nashville TN Union Regulations THE FOLLOWING GUIDELINES APPLY IN THE NASHVILLE AREA We are certain you will appreciate knowing in advance that union labor may be required for certain aspects of your exhibit handling To help you understand the jurisdiction that the various unions have we ask that you read the following ELECTRICAL LABOR amp PLUMBING Responsible for assembly installation and dismantling of anything that uses electricity as a source of power to th
30. ading form in order to ship materials from the show All pieces must be labeled individually You can pick up a bill of lad ing from the RPM CompleteXPO Service Desk After materials are packed labeled and ready to be shipped the completed RPM Bill of Lading must be turned in at the RPM Service Desk DO NOT leave the bill of lading in your booth Provide your designated carrier with pickup information Please refer to the Exhibitor Information page for specific dates and times In the event your selected carrier fails to show on final move out day your shipment will be rerouted through RPM Logistics You must notify your carrier of the dates amp times of pick up if you are not using RPM Logistics DO I NEED INSURANCE Be sure your materials are insured from the time they leave your firm until they are returned after the show It is suggested that exhibitors arrange all risk coverage This can be done by adding riders to your existing policies Rev 082714 RPM CompleteXPO Services Meeting The Needs of Today s Events 411 W Lake Brantley Rd Altamonte Springs FL 32714 Phone 407 786 EXPO 3976 Fax 407 786 3977 E Mail info completexpo com Shipping Definitions CRATED Referred to as Common Carrier Shipments e Crates fiber cases cartons etc that are not stacked but placed side by side on the trailer UNCRATED Referred to as loose or pad wrapped i e your exhibit material is not pro
31. amonte Springs FL 32714 zy Phone 407 786 EXPO 3976 Fax 407 786 3977 a f March 29 31 2015 Nashville TN Standard Carpet Colors Black Gray Blue Burgundy Red Teal 10 X 30 457 55 594 85 10 X 40 615 30 799 95 CUSTOM SIZE CARPET Includes poly covering for protection Note 100 Square Foot Minimum Order Price includes Installation to fit booth space No guarantee of color match when ordering multiple carpets PLEASE CIRCLE COLOR CHOICE Black Charcoal Gray Navy Red Royal Blue Silver amp White Custom Size Carpet Colors Black Charcoal Gray Silver White Navy Royal Red Blue CUSTOM PADDING Note 100 Square Foot Minimum Order Dimensions Tulsa Ft Advance Rate Standard Rate Amount VISQUEEN Note 100 Square Foot Minimum Order Dimensions Total Sq Ft Advance Rate Standard Rate ft 39 sq ft 49 sq ft PLEASE NOTE The carpet colors shown below are represented as accurately as possible however due to the variances among computer monitors and printers the colors displayed on your screen or printed form may not depict an accurate reproduction of the actual swatch color Payment Policy Payment in full for rental charges including applicable tax must accompany your advance order to qualify for discount rates All orders placed after the return deadline or at the Service Desk will be invoiced at standard rates All outstanding invoices must
32. ast day for warehouse deliveries without a SUPCNAIGE l ccceeececeeeeeceeeeetaeeeeeseeeeees Friday March 20 2015 First day freight can arrive at show site Friday March 27 2015 Your 10 ft X 10 ft Booth Includes e 8 ft high Teal Black Draped Back Wall with e 7 in by 44 in Booth Identification Sign displaying 3 ft high Black Draped Side Dividers the exhibiting company s name and booth number NOTE The Exhibit floor is NOT Carpeted The Aisle Carpet will be Teal and Black 3 Rev 082714 RPM CompleteXPO Services Meeting The Needs of Today s Events ED 411 W Lake Brantley Rd Altamonte Springs FL 32714 z A Phone 407 786 EXPO 3976 Fax 407 786 3977 T E Mail info completexpo com S Exhibitor Information continued j j It March 29 31 2015 Nashville TN Exhibit Installation and Dismantle Schedule Targeted Set Up Thursday March 26 2015 PLEASE CONTACT Rick Rhodes The Association Group Inc Direct 404 798 2029 Fax 770 433 2907 Email rick theassociationgroup com Exhibitor Set Up Friday March 27 2015 1 00 pm 6 00 pm Saturday March 28 2015 8 00 am 6 00 pm Sunday March 29 2015 8 00 am 2 30 pm Important Exhibits MUST be set up by 2 00 pm Early Bird Grand Openin ase j Sunday March 29 2015 4 30 pm 7 30 pm Monday March 30 2015 11 00 am 5 00 pm Tuesday March 31 2015 11 00 am 5 00 pm Dismantle Hours Tuesday March 31
33. be construed by agreeing to the rules and regula tions of exhibiting at the event This Bill of Lading and or Delivery Receipt will act as a binding document for any potential claims By signing this RPM Bill of Lading Exhibitor Exhibitors Agent guarantees payment for shipping services provided by RPM and or RPM s Agent no exceptions 1 DEFINITIONS The name RPM shall be construed within the mean ing of this contract as RPM Logistic Services or RPMLS and their employees officer agents and assigns including any subcontractors that RPM may appoint The term EXHIBITOR refers to any party who contracts for services with RPM 2 RPM RESPONSIBILITIES RPM shall be responsible only for those services which it directly provides and hereby agrees to execute its contractual duties in good faith RPM assumes no responsibilities for any persons parties or other contracting firms not under RPM direct supervision and control RPM shall not be responsible for loss delay or damage due to strikes lockouts work stoppages natural elements vandalism acts of God civil disturbances power failures acts of terrorism or war or any other causes beyond RPM reasonable control of for ordinary wear and tear in the handling of materials 3 INSURANCE It is understood that RPM is not an insurer Insurance on exhibit materials if any shall be obtained by EXHIBITOR in amounts and for perils determined by EXHIBITOR EXHIBITOR agrees to provide RPM with a
34. case E 6 Full View 661 25 820 55 so Showcase Showcase Showcase Full View Half View Quarter View Showcase Showcase oy Sign Holder 60 65 88 90 S a Cocktail Table 71 70 93 20 S 9 25 TN Sales Tax Cocktail Table Sign Holder TOTALAMOUNT gt Payment Policy Payment in full for rental charges including applicable tax must accompany your advance order to qualify for discount rates All orders placed after the return deadline or at the Service Desk will be invoiced at standard rates All outstanding invoices must be settled at the Service Desk prior to show closing No telephone orders accepted All charges in U S funds only Check cash traveler s checks Visa MasterCard Discover and American Express accepted All rental items are subject to availability Cancellation Policy Standard rental item orders cancelled prior to delivery will be refunded at 100 of the original price Company Name Booth Ordered By Phone Signature Date Form 11A Rev 082714 15 RPM CompleteXPO Services Meeting The Needs of Today s Events ED E Mail info completexpo com Booth Carpet Padding Order Form Return Deadline March 13 2015 STANDARD CARPET Price includes installation PLEASE CIRCLE COLOR CHOICE Black Blue Burgundy Gray Red amp Teal Quantity Sie Advance Rate Standard Rate wxw sws sass s f wxw sors suos s ss ss 411 W Lake Brantley Rd Alt
35. ce Standard y p Rate Rate y Back Rate Rate STANDARD FOAMCORE SIGNS SINGLE SIDED Horiz 28 X 44 Meterboard 39 X 90 75 382 60 497 35 ACCESSORIES Blank Foamcore VINYL BANNERS WITH DIGITAL PRINTING Pert stems satso s conan stees sztso s REPLACEMENT ID SIGN CARDSTOCK WHITE SHOWCARD Price Based on Block Letters Black Lettering ez seo sso Orientation LJ Horizontal OOI Vertical Please type desired copy below or attach a separate sheet Signs ordered less than ten business days prior to show opening and on Saturday Sunday or Holidays will be billed at double the Advance Rates Over 10 words add 2 50 per word Colored show card and each change in color copy will be quoted upon request Easel back applied to sign add 8 00 Prices will be quoted on all special work logos trademarks special lettering cut out odd sizes etc All advance order signs will be available for customer pick up at the show site service desk NO GUARANTEED DELIVERY TIME ON ORDERS PLACED AT THE SHOW SITE SERVICE DESK REPLACEMENT ID SIGN CARDSTOCK Sub Total 9 25 TN Sales Tax TOTAL AMOUNT gt Sign prices are based on customer supplying print ready graphics in the requested format see previous page Payment Policy Payment in full for sign order charges including applicable tax must accompany your advance order to qualify for discount rates
36. ch Plum Purple Red Teal and White l of Linear Rate per Sub Total 9 25 TN Sales Tax TOTAL AMOUNT gt Payment Policy Payment in full for rental charges including applicable tax must accompany your advance order to qualify for discount rates All orders placed after the return deadline or at the Service Desk will be invoiced at standard rates All outstanding invoices must be settled at the Service Desk prior to show closing No telephone orders accepted All charges in U S funds only Check Cash traveler s checks Visa MasterCard Discover and American Express accepted All rental items are subject to availability Cancellation Policy Standard rental item orders cancelled prior to delivery will be refunded at 100 of the original price Company Name Booth Ordered By Phone Signature Date Rev 082714 RPM CompleteXPO Services Army Aviation Meeting The Needs of Today s Events E Mission Solutions 411 W Lake Brantley Rd Altamonte Springs FL 32714 7 Summit Phone 407 786 EXPO 3976 Fax 407 786 3977 T I f E Mail info completexpo com March 29 31 2015 Nashville TN Art Submission Guidelines S Ag w S QS s FS S k i E S Ss S S H Z S HE HEEE GE Tift A amp Fee eE bod S z H DATIS RA z gt B rat d m E v S E EE EEL f E ss 8 a es i gt ia 1 Ob VERE Va sw S z h ties Inquire
37. com March 29 31 2015 Nashville TN Payment Policies e Payment Options RPM CompleteXPO Services the official general service contractor for the Army Aviation Mission Solutions Summit is pleased to offer you three convenient ways to pay for furniture and carpet rentals material handling signs shipping and other provided services e Checks All checks must be in U S funds drawn on a U S Bank For advance payments by company check please submit your check with the anticipated charges along with the completed order forms Although you may choose to pay by company check or cash for all charges incurred at show site we require your signed Payment and Credit Card Authorization Form to be on file with CompletexPO Services in advance to guarantee payment Please make all checks payable to RPM CompleteXPO Services e Wire Transfer in U S Funds e Address to BANK OF AMERICA GEORGIA 2800 Lawrenceville Suwanee Rd Suwanee GA 30024 Routing 061000052 Account 3284829332 SWIFT Code BOFAUS3N e Wire transfers must be initiated and confirmed at least two weeks prior to move in Wire transfers must include your company name show name and booth number e Due to the various processing fees we incur from banks clearing wire transfers into our accounts RPM CompleteXPO Services will charge the following fees Domestic incoming wire transfer fee 25 00 International incoming wire transfer fee 35 00 e Credit Card e We
38. ds of Today s Events Forward Air BNA 541 Harding Industrial Drive Nashville TN 37217 Exhibitor Booth Late to warehouse charges apply after March 20 2015 3 lt 3 lt 3L 3 lt 3 lt 3L e These shipping labels are provided for your convenience to assist in preparing shipments direct to the advance warehouse e Please cut along dashed lines and affix one to each piece of your shipment direct to the advance warehouse e Please make additional copies of these labels as needed e Important note Warehouse is not temperature controlled e Hazardous materials will not be accepted at warehouse IMPORTANT These labels are for Advance Warehouse Shipments ONLY Form 18c Rev 082714 5 EXHIBIT MATERIAL Rush to Army Aviation Mission Solutions Summit Gaylord Opryland Hotel Nashville Tennessee March 29 31 2015 DIRECT TO SHOW SITE EXHIBIT MATERIAL Rush to Army Aviation Mission Solutions Summit Gaylord Opryland Hotel Nashville Tennessee March 29 31 2015 DIRECT TO SHOW SITE 4 RPM CompleteXPO Services g Meeting the Needs of Today s Events Gaylord Opryland Hotel 2815 Opryland Drive Ryman C Nashville TN 37214 Exhibitor Booth Exhibitor move in begins March 29 2015 4 RPM CompleteXPO Services Meeting the Needs of Today s Events Gaylord Opryland Hotel 2815 Opryland Drive Ryman C Nashville TN 37214 Exhibitor Booth Exhibitor move in begins March 29
39. e building electri cal system This includes Electrical wiring Electrical signs Multiple TV and VCR connections Videotaping using multiple video cameras including camera operation audio and lighting Responsible for all plumbing supplies This includes Air Water Gas Lines Tanks and Venting LABOR IATSE UNION LOCAL 46 The IATSE Union Local 46 has jurisdiction for the operation of all material handling equipment all unloading and reloading and the handling of empty containers Exhibitors may unload their own vehicles provided they do not use any material handling equipment fork lifts flatobeds dollies pallet jacks etc For the efficiency of the trade show as a whole an area will be set aside for these self unloading exhibitors INSTALLATION amp DISMANTLE LABOR IATSE UNION LOCAL 46 All hired labor must belong to Local 46 Labor can be ordered in advance by returning the enclosed form or on show site at the RPM CompleteXPO Service Desk Three options for instal lation and dismantle labor exist in Nashville Labor may be performed by full time employees of the exhibiting company or hired through RPM Complete XPO Services the official general service contractor or hired through an exhibitor appointed contrac tor that complies with the local union jurisdiction PLEASE NOTE Please do not tip any employee Do not give coffee breaks for union employees have a fifteen minute paid break mid mor
40. e for any cutting or altering of any floor coverings in order to bring data services to a booth Changes to original orders will require a service order to be signed by the exhibitor acknowledging receipt of service and any associated labor Labor is charged in full hour increments minimum charge is 1 hour Labor rate is 150 00 hour Notification of cancellation must be received in writing a minimum of five 5 days prior to scheduled opening date Credit will not be given for connections installed and not used No credit will be given for service canceled less than forty eight 48 business hours prior to the scheduled event opening Disputes concerning services must be filed by the exhibitor with the Exhibitor Services Department prior to the close of show The Gaylord Opryland Resort and Convention Center will resolve disputes in a timely manner The network connections provided by Gaylord Opryland Resort and Convention Center may be used only by the directors officers and employees of the company exhibitors agents and consultants while performing service for the exhibiting company and cannot be resold or distributed to other companies The services being provided by Gaylord Opryland Resort and Convention Center will facilitate communications between the Gaylord Opryland Resort and Convention Center s authorized users and the entities reachable through the Internet Users of Gaylord Opryland Resort and Convention Center services shall use reasonab
41. ed Name as it appears on the credit debit card Card Type visa l mc lamex _ piners cp piscover _ JcB Account Type __ PERSONAL CORPORATE _ CREDIT _ DEBIT Issuing Bank Phone Card Number Exp Date CARDHOLDER INFORMATION REQUIRED Address billing City State Zip Phone Number Fax or Alternate Number Email Address I certify that all information is complete and accurate hereby authorize Gaylord Opryland Resort amp Convention Center to collect payment s for Event listed on this form by processing one or more charges to the credit debit card listed above I certify that am the authorized signer of the credit debit card listed above Cardholder Name Printed Cardholder Signature Date For security reasons we cannot accept completed credit card authorization forms via email 39 n Credit Card Authorization Form Information Technology Please Fax or Mail to Attn Opryland IT 2800 Opryland Drive Nashville TN 37214 Phone 615 458 0110 Fax 615 458 0120 Please do not email Credit Card information Date GAYLORD OPRYLAND Nashen All published rates are Event rates Meaning that if the event is one minute or twenty thousand minutes it is the same rate Custom Dedicated Private Network Choose the amount of bandwidth and a method of delivery wired or wireless Rate Quantity Wired Wireless Extended Total 768 kb
42. ed Service Time Estimated of Estimated q Required Requested Hours Per Crew Amount ERECT Friday March 27th Saturday March 28th i D DISMANTLE Tuesday March 31st Wednesday April 1st of Pieces to be Spotted Heaviest Pieces TOTAL AMOUNT gt Payment Policy Credit Card information must be on file for all rigging labor services All outstanding invoices must be settled at the Service Desk prior to show closing No telephone orders accepted All charges in U S funds only Check cash travelers checks Visa MasterCard Discover and American Express accepted Cancellation Policy Rigging labor service orders cancelled before the return deadline will be refunded at 100 Cancellation of any advance order for rigging labor or material handling equipment must be at least 24 hours in advance Rigging labor service orders cancelled after move in begins will be charged a one hour minimum per worker Company Name Booth Ordered By Phone Signature Date Form 23 Rev 082714 31 RPM CompleteXPO Services Meeting The Needs of Today s Events 411 W Lake Brantley Rd Altamonte Springs FL 32714 Phone 407 786 EXPO 3976 Fax 407 786 3977 E Mail info completexpo com Booth Cleaning Periodic Porter Service Order Form Army Aviation Mission Solutions Summit March 29 31 2015 Nashville TN Return Deadline March 13 2015 BOOTH CLEANING RATES All carpets ordered from RPM
43. er services provided by RPM CompleteXPO Services as an offset against the amount of the alleged loss or damage Instead we agree to pay RPM CompleteXPO Services for the full amount of the invoice for all such charges and we further agree that any claim we may have against RPM CompleteXPO Services shall be pursued independently by us as a completely separate transaction to be resolved on its own merits Warehouse AdvenceReceivng Ceted e e ooo o Dect ShipmenttoShowSie Crtes O T sso ooo ooo Drea smpmentosnow ste Urt O J o seo e ooo Drect Shipment to Show Site Speal Handing 2s swoase s po Specialized Carrier Shipment Small package 42 50 each carton NOTE 200 LB Minimum Charger Per Shipment TOTAL AMOUNT gt Company Name Booth Ordered By Phone Signature Date Form 18b Rev 082714 26 RPM CompleteXPO Services Meeting The Needs of Today s Events 411 W Lake Brantley Rd Altamonte Springs FL 32714 Phone 407 786 EXPO 3976 Fax 407 786 3977 E Mail info completexpo com March 29 31 2015 Nashville TN Reverse Side of Material Handling Order Form Please read carefully You are entering a contract which may limit your possible recoveries in case of loss or damage The terms and conditions set forth below become a part of the contractual agreement between RPM CompleteXPO Services RPM Logistics Inc and you the EXHIBITOR Acceptance of said terms and conditions will
44. han 1 8th of a tank Battery cables must be disconnected Gas cap must be locked and or taped shut Storage Absolutely no storage of material of any type allowed behind booths or between booths Gaylord Opryland has no facilities for the storage of exhibits All shipments for an exhibit must be directed to the official drayer Shipments that arrive prior to show time will be directed to the official drayer s warehouse for storage and delivery to the exhibitor s booth at show time at exhibitor s expense Food and Beverage Any food or beverage dispensed or given away at booths must be supplied and prepared by Gaylord Opryland 38 Please fax or mail to Attn Exhibit Hall Operations Gaylord Opryland Resort amp Convention Center 2800 Opryland Drive Nashville TN 37214 GAYLORD OPRYLAN D P 615 458 6390 F 615 458 6094 Mashol Marriott Confidential amp Proprietary Information This form has been created in order to allow you to have event expenses charged to your credit debit card Please provide all the information requested below to ensure prompt processing of your application We ask you to please sign and date the form before submission Please fax the completed form to EXHIBIT HALL OPERATIONS 615 458 6094 EVENT INFORMATION Required Event Name Title Event Date s Company Name Booth FOR SECURITY reasons Marriott International conforms to all Payment Card Industry PCI standards PAYMENT INFORMATION Requir
45. icial contractor Electrical Plumbing Telephone Lines Drayage Rigging Booth Cleaning Catering PLEASE NOTE A valid and current copy of Exhibitor s Certificate of Insurance must accompany this document If such proof is not provided Exhibitor will not be allowed to use contractor s services Complete this form ONLY if your company is using a Services Contractor other than the official decorator to unpack erect assemble dismantle or pack your display Return this form along with Certificate of Insurance name and address of the employee s who are working your booth by March 13 2015 Event Name ARMY AVIATION MISSION SOLUTIONS SUMMIT Exhibiting Company Name Booth Authorized On Site Representative Name of Service Firm Telephone On Site Supervisor Signature Rev 082714 33 March 29 31 2015 Nashville TN Meeting The Needs of Today s Events RPM CompleteXPO Services 411 W Lake Brantley Rd Altamonte Springs FL 32714 Phone 407 786 EXPO 3976 Fax 407 786 3977 E Mail info completexpo com Third Party Authorization Form Return Deadline March 13 2015 You may arrange for a third party to handle your display and be billed for the services RPM CompleteXPO Services will agree to this arrangement if the third party has a satisfactory payment record with us Both firms must complete this form and return this form by the Deadline Date In the event of nonpayment by the thi
46. ick up of EXHIBITOR S materials from the booth for loading onto a carrier During such time the materials will be left unattended RPM shall not be responsible for loss damage theft of or disappearance of EXHIBITOR S material before same have been picked up for loading after the show All materials will be checked at the booth at the time of loading using document s submit ted to RPM by EXHIBITOR Notations of exceptions to conditions of materials or piece counts will be made on the form submitted by EX HIBITOR RPM assumes no responsibility for loss damage theft or disappearance of EXHIBITOR S materials after same have been de livered to EXHIBITOR S appointed carrier or agent for transportation after the show RPM loads materials onto the carrier s truck under the supervision of the carrier driver who checks and signs for the materi als RPM assumes no liability for any materials after carrier assumes custody of materials If EXHIBITOR S designated carrier fails to show by the move out deadline after a show RPM shall have the authority to route EXHIBITOR S shipment via an alternate carrier or return shipment to a local warehouse for disposition at EXHIBITOR S expense Rev 082714 RPM CompleteXPO Services Meeting The Needs of Today s Events 411 W Lake Brantley Rd Altamonte Springs FL 32714 Phone 407 786 EXPO 3976 Fax 407 786 3977 E Mail info completexpo com Accessible Storage Order Form Retu
47. ine and Attendant Cotton Candy Machine Additional Individually Packaged Candy Chips Pretzels Cookies Granola Bars and Crackers Assorted Sodas Fresh Fried Doughnuts w Cinnamon Sugar Assorted Bakeries Biscotti and Muffins Whole Fruit Freshly Brewed Regular and Decat Coffee Chocolate Fountain Dark Milk or White Marshmallows Pretzel Rods and Strawberries Haagen Dazs Ice Cream Novelties Frozen Snickers Ice Cream Bars Italian Ice Cups Assorted Flavors Assorted Sodas Made to Order Margaritas Nacho Station including Guacamole Queso Sour Cream Homemade Salsa Japalefios and Tortilla Chips Bartender Fee Included Service for 50 300 Service for 100 550 Service for 500 2000 Service for 50 300 Service for 100 550 Service for 500 2000 Service for 50 400 Service for 100 750 Service for 500 3000 Large Fountain 300 pieces 1000 Fountain rental included Service for 50 400 Service for 100 750 Service for 500 3000 Up to 50 drinks 650 per hr Up to 100 drinks 1150 per hr 49 EXHIBIT HALL Order Form PLEASE SUBMIT ONE FORM PER BOOTH PER DAY Non Alcoholic Beverage Service eee Time Lae Time Eo Amount Refresh MAX Amount if Yes or No applicable Brewed 75 00 per ee Gallons Regular Coffee Ereshly Brewed 75 00 per gallon Gallons Gallons Decaffeinated Coffee e Ice Tea
48. io Visual Services Group Inc dba PSAV Presentation 4avices All Rights Reserved PRESENTATION SEAVICES Credit Card Consent Security Deposit Form PSAV LOCATION NUMBER __ Property Name _ Credit Card Type American Express Discover MasterCard Credit Card Number Exp Date _ Security Code Customer PO ___ If no Purchase Order provided use location and Order ID XXXX XXXxX Cardholder s Name As it appears on credit card Cardholder Billing Address Zip Code REQUIRED Only numeric portion required Cardholder email address Customer Name Name as it should appear on the invoice Invoice Order Number s please print certify the above information to be true and correct to the best of my knowledge As the cardholder am authorizing the above credit card account to be charged for the attached order and any additional amounts incurred as a result of all show site changes ordered by my representatives and or place my card on file for Security Deposit purposes in the event of payment default cancellation fees or damages losses owed per PSAV Terms and Conditions See Terms and Conditions Signature 2009 PSAV Presentation Services All Rights Reserved 46 Gaylord Opryland Exhibitor Catering Services Menu In today s economy and hyper competitive market the pressure is on to make every dollar produce results As an exhibitor you want to stand head and shoulders
49. l day Saturday and Sunday ten 10 hours in the same day 83 00 per hour one hour minimum 124 50 per hour one hour minimum 166 00 per hour one hour minimum per worker thereafter 1 2 hr increments per worker thereafter 1 2 hr increments per worker thereafter 1 2 hr increments All Labor orders received after the return deadline date will be charged an additional 25 NOTE 8 00 am is the only guaranteed starting time All the other orders will be filled as labor is available All labor must be signed in and out at the Service Desk Exhibitors not checked in by their requested starting times are subject to a 1 hour minimum charge per worker ordered unless we receive written cancellation 24 hours prior to starting time PLEASE INDICATE SERVICE REQUIRED QO EXHIBITOR S SUPERVISION All work performed must be under the supervision of the Exhibitor Q RPM COMPLETEXPO SUPERVISION Hourly rate plus 30 Supervision charge Minimum 40 00 Detailed set up and outbound shipping instructions must be sent in advance PLEASE INCLUDE YOUR SET UP PLANS WITH YOUR ORDER Name of Carrier of Crates of Carton of Skids Display shipped to C Warehouse LJ Show Site O Display includes Carpet CI will Rent Carpet After Dismantle Return Display to Requested Requested Per Worker Amount sawam S SundayMarch2em S ooo weas S o TOTAL AMOUNT gt Payment Policy Credit Card information must be on fi
50. l must be sent directly to show site All shipments must have a bill of lading or delivery slip showing the number of pieces type of merchandise and weight Certified weight tickets must accompany all shipments HOW DO I SHIP TO SHOW SITE i e direct to show site Freight will be accepted only during exhibitor move in Please refer to the Exhibitor Information page for specific exhibitor move in dates and times All shipments must have a bill of lading or delivery slip showing the number of pieces type of merchandise and weight Certified weight tickets must accompany all shipments Be sure to check your service manual if you are targeted for a specific date or time WHAT ABOUT PREPAID OR COLLECT SHIPPING CHARGES We do not accept collect shipments Collect shipments will be returned to the delivery carrier To ensure that your freight does not arrive collect mark your bill of lading prepaid Prepaid designates that the transportation charges will be paid by the exhibitor or a third party HOW SHOULD I LABEL MY FREIGHT The label should contain the exhibiting company name booth number and the name of the event The specific shipping address for either the warehouse or show site is located on the Material Handling Order Form page We have also included in your service manual labels for both warehouse and show site shipments for you to copy and attach to cartons as needed
51. lable at the Service Desk Affixing the labels is the sole responsibility of the exhibitor or his representative RPM CompleteXPO Services assumes no responsibility for removal of containers with old or empty labels or for valuables stored inside containers while containers are in storage Outbound shipping labels amp RPM bills of lading will be available at the Service Desk Exhibitor or his representative must pack amp label their exhibit material and turn in an RPM bill of lading for each shipment at the Service Desk before leaving the Show RPM CompleteXPO Services will route all shipments unless a designated carrier has been assigned If the designated carrier fails to pick up by the removal date of the Show RPM CompleteXPO Services reserves the right to re route exhibit material by an alternate carrier As a result of re routing or handling no liability will be assumed by RPM CompleteXPO Services Form 18a Rev 082714 25 RPM CompleteXPO Services Meeting The Needs of Today s Events 411 W Lake Brantley Rd Altamonte Springs FL 32714 Phone 407 786 EXPO 3976 Fax 407 786 3977 E Mail info completexpo com Material Handling Order Form Return Deadline March 13 2015 Shipments Consigned to the Warehouse Must Arrive NO LATER THAN Friday March 20 2015 Shipments late to the Warehouse are subject to a 25 surcharge unless shipping through the Official Show Carrier RPM Logistics March 29
52. le efforts to promote efficient use of the network to minimize and avoid if possible unnecessary network traffic and interference with the work of other users of the interconnected networks 43 n Credit Card Authorization Form Information Technology Please Fax or Mail to Attn Opryland IT 2800 Opryland Drive Nashville TN 37214 Phone 615 458 0110 Fax 615 458 0120 Please do not email Credit Card information GAYLORD OPRYLAND Ntistiedlle Users of Gaylord Opryland Resort and Convention Center services shall not disrupt any of the Gaylord Opryland Resort and Convention Center network or other associated networks as a whole or any equipment of system forming part of their systems or any services provided over or in connection with any of the Gaylord Opryland Resort and Convention Center or other associated networks Gaylord Opryland Resort and Convention Center services shall not be used to transmit any communication where the meaning of the message or it s transmit distribution would violate any applicable law or regulation or would likely be highly offensive to the recipient or recipients thereof Gaylord Opryland Resort and Convention Center reserves the right to troubleshoot with tools such as Sniffer Pro FLUKE network analyzers etc Gaylord Opryland Resort and Convention Center reserves the right to immediately disconnect network connections when activity such as denial of service attacks port scans or any other form of netw
53. le for all display labor services All outstanding invoices must be settled at the Service Desk prior to show closing No telephone orders accepted All charges in U S funds only Check cash traveler s checks Visa MasterCard Discover and American Express accepted Cancellation Policy Display labor service orders cancelled 48 hours prior to move in will be refunded at 100 of original price Display labor service orders cancelled less than 48 hours prior to move in will be invoiced a minimum of one hour per worker Company Name Booth Ordered By Phone Signature Date Form 17 Rev 082714 30 viation RPM CompleteXPO Services Army A Meeting The Needs of Today s Events y Mission Solutions Summit 411 W Lake Brantley Rd Altamonte Springs FL 32714 7 3 LL Phone 407 786 EXPO 3976 Fax 407 786 3977 T k E Mail info completexpo com SY March 29 31 2015 Nashville TN Rigging Labor Order Form Return Deadline March 13 2015 Order Rigging Labor only if you need to assemble move unskid relocate unpack heavy equipment after it has been delivered to your booth PLEASE NOTE Exhibitors are allowed a one time spotting of equipment or machinery within 6 tolerance in its initial delivery as handled from carrier to booth provided exhibitor or his representative is present at time of delivery to booth It is not necessary to order rigging labor for this function however any additional movement or u
54. lify for discount rates All orders placed after the return deadline or at the Service Desk will be invoiced at standard rates All outstanding invoices must be settled at the Service Desk prior to show closing No telephone orders accepted All charges in U S funds only Check Cash Traveler s checks Visa MasterCard Discover and American Express accepted All rental items are subject to availability Cancellation Policy Rental orders cancelled prior to delivery will be refunded at 100 of original price Rental orders cancelled after delivery will receive a credit of 50 of the original price to be applied to a new purchase at standard rates No refunds will be issued Company Name Booth Ordered By Phone Signature Date Rev 082714 17 March 29 31 2015 Nashville TN RPM CompleteXPO Services Meeting The Needs of Today s Events ED 411 W Lake Brantley Rd Altamonte Springs FL 32714 7 Phone 407 786 EXPO 3976 Fax 407 786 3977 a RS E S RS E Mail info completexpo com Modular Hardwall Accessories Order Form Return Deadline March 13 2015 MODULAR HARDWALL ACCESSORIES Quantity Description ONS ena Velcro Panel Insert replaces PVC panel 163 75 212 80 Pegboard Panel Insert 1 m x 8 high replaces PVC panel 138 95 180 85 Hanging Rod Attachment 147 25 181 35 Cascading Waterfall Attachment 39 70 51 85 S S an Extra White PVC Panel Extra Velcro Panel SS a oe
55. ll help make the show safer and more enjoyable for yourself and your fellow exhibitors Below you will find a list of Loss Prevention Guidelines that we request you follow while at show site These Guidelines will enhance the overall safety of the show and help to prevent injuries to you our employees and other exhibitors Enjoy the show and do it safely THANK YOU FOR YOUR COOPERATION EXHIBITOR LOSS PREVENTION GUIDELINES AT SHOWSITE e Children under the age of 14 will not be permitted on the show floor during the set up and dismantling of the show There will be no exceptions e Smoking is prohibited except in designated areas Please be sure all cigarettes are fully extinguished e Standing on chairs tables and other furniture is PROHIBITED The furniture is not designed to support your standing weight e Forklifts and carts are to be used by authorized personnel only Please do not operate this equipment Ask for help e Be aware of the forklifts moving throughout the aisles and docks Please steer clear of them especially when they are carrying a crate or load e Never run in the exhibit hall Please walk Watch your step in the aisles and around the loading docks e Electrical wires and cords can be hazardous if frayed or stretched over a walkway Please check all cords for damage Secure or remove any cords where you or others are going to be walking e Report any fires immediately or pull the nearest fire alarm Please keep fire
56. lost or damaged or a maximum liability of 50 00 per shipment whichever is less RPM shall be liable ONLY for loss of or damage to articles actually physi cally handled or for articles for which RPM specifically acknowledges receipt in writing RPM shall in no event be liable for collateral exem plary indirect costs or damages or loss of sales resulting from or related to a claim for loss or damage of material In no event will RPM be held liable for any concealed damage no exceptions 8 PAYMENT FOR SERVICES MAY NOT BE WITHELD In the event of any dispute between EXHIBITOR and RPM relative to any loss or damage claim the EXHIBITOR shall not be entitled to and shall not withhold payment to RPM as an offset against the amount of the al leged loss or damage Any claim against RPM shall be considered a separate transaction and shall be resolved on its own merit 9 INBOUND SHIPMENTS Consistent with trade show industry prac tices there may be a lapse of time between the delivery of shipment s to the booth and the arrival of the EXHIBITOR or his representative During such time the materials will be left unattended RPM is not and cannot be responsible for loss damage theft or disappearances of EXHIBITOR S material after same have been delivered to the EX HIBITOR S booth at show site 10 OUTBOUND SHIPMENTS Consistent with trade show industry practices there may be a lapse of time between the completion of packing and the actual p
57. m on the specified days In the event a guarantee is not received by 10 a m the most recent estimated attendance count will be prepared and billed For functions scheduled on Tuesday the guarantee must be received by 10 a m on the preceding Friday The Hotel will only plate food for the guaranteed number of meals and prepare to serve the set number as follows 5 over the final guarantee for events 499 guests and below and 3 over the final guarantee for events with 500 guests and above ADDITIONAL FEES TAXES PRICING amp PAYMENT 1 All food and beverage functions are subject to the current Hotel service charge and applicable taxes 2 All bars are subject to a 100 00 labor charge 53 3 Pop Up Fees The hotel reserves the right to add an 85 fee to all pop up requests A pop up is classified as an event that is requested for the hotel within 72 business hours of the group arrival 4 Seating arrangements are 72 round tables set up for 10 persons per table Requests for seating arrangements with fewer than 10 persons per table will incur additional labor fees 5 When entertainment is contracted the client will be responsible for any costs incurred for additional audio visual and electrical hook ups Client should be aware and inform Hotel of setup times for contracted entertainment 6 Any meal functions requiring complete table setup by more than one half hour prior to serving time or a delay of one half hou
58. my Aviation Mission Solutions Summit Booth Number PICK UP INFORMATION Date of Pick Up Your Shipping Receiving Hours Is this pick up location LJ Business LJ Residence LJ Home Business Address of Pick Up Pick up Contact Name Is there a Loading Dock L Yes LJ No If No is this Inside Pick Up LJ Yes LJ No Is there access to LJ Elevator LJ Stairs Will this Pick Up require LJ Lift Gate LJ Pallet Jack LJ Hazardous Materials LJ Other Is this Shipment J Round Trip LJ One Way Inbound LJ One Way Outbound Comments DELIVERY INFORMATION Date of Delivery LJ Advance Warehouse LJ Direct to Show Site Delivery Address Show Name Exhibitor Name Booth METHOD OF SHIPMENT Ground lJ Less than a Truck Load LJ Full Truck Load Air L Overnight AM by 12 Noon lJ Overnight PM by 5PM L Second Day L 3 5 Day WEIGHT AND DIMENSIONS Final rate is subject to correct weight and dimensions List Piece Descriptions Length inches Width inches Height inches Estimated Weight lbs Total Pieces Total Weight Payment Method LJ RPM Logistics L RPM Logistics and All RPM CompleteXPO Services Orders LJ Credit Card check card type amp complete info below L Visa Q MasterCard LJ Discover LJ AMEX LJ Check Enclosed Dated ___ ___ inthe amount of NOTE If paying by check you are required to provide a Credit Card Authorization as a guarantee of payment Card Number Exp Date Please enter the Security
59. ning and mid afternoon Any at tempt by an employee to solicit a gratuity for any service should be reported immediately to RPM CompleteXPO and or Exhibit Management Union employees are paid a good wage scale and tipping is strongly discouraged and is not an accepted policy of any Official Service Supplier If you encounter any difficulty with any laborer or if you are not satisfied with the work performed please bring this to the attention of RPM Com pleteXPO Services Please refrain from voicing complaints directly to craft personnel e The person in charge of your exhibit should carefully inspect and sign all work order forms If there are any questions about any bills bring the bill to the appropriate Service Desk and discuss it with the person in charge prior to leaving show site Rev 082714 29 viation RPM CompleteXPO Services Army A Meeting The Needs of Today s Events y Mission Solutions Summit 411 W Lake Brantley Rd Altamonte Springs FL 32714 7 a Phone 407 786 EXPO 3976 Fax 407 786 3977 S E Mail info completexpo com SY March 29 31 2015 Nashville TN Display Labor Order Form Return Deadline March 13 2015 Display Labor for Installation and Dismantling of Exhibits Power Tools Are Not Supplied Straight Time Overtime Double Time Labor 8 00 am to 4 30 pm After 4 30 pm until 8 00 am All holidays and any time Monday through Friday Monday through Friday a worker works more than Rates al
60. ns in place to make placing your order easy and convenient Online ordering is available in a new user friendly format If you have not yet received an email from us containing a direct link and your login information for online ordering please let us know right away Or if you prefer you may mail fax or email your order to our office If you have any questions in the meantime please feel free to call us at 407 786 3976 or email us at Justine Finocchiaro Doles Rhonda Raetz justine completexpo com rhonda completexpo com All of us here at RPM CompleteXPO Services look forward to working with you Faolan Dsl Justine Finocchiaro Doles Executive Director of Customer Relations Warm regards 411 W Lake Brantley Rd Altamonte Springs FL 32714 Tel 407 786 EXPO 3976 Fax 407 786 3977 info completexpo com www completexpo com Rev 082714 RPM CompleteXPO Services Army Aviation Meeting The Needs of Today s Events A A Mission Solutions 411 W Lake Brantley Rd Altamonte Springs FL 32714 Summit Phone 407 786 EXPO 3976 Fax 407 786 3977 EPA i E Mail info completexpo com March 29 31 2015 Nashville TN Exhibitor Information Dear Exhibitor RPM CompleteXPO Services is pleased to have been chosen as the Official General Service Contractor for the 2014 Army Aviation Mission Solution Summit We recognize that your participation in this event is a vital part of your firm s marketing program and we want to do every
61. nskidding at exhibit booth will require a rigging order Do not order rigging labor for motorized or mobile equipment Workmen and material handling equipment ordered for the start of the day will be provided at 8 00 AM Any orders after 8 00 AM will be assigned after finishing earlier requests Exhibitors must verify any rigging labor and material handling equipment orders on the show floor All workmen and material handling equipment must be signed in and out at the Service Desk Rigging Crew Consists of One Rigger and One Equipment Operator Straight Time Overtime Double Time 8 00 am to 4 30 pm After 4 30 pm until 8 00 am All holidays and any time Monday through Friday Monday through Friday a worker works more than all day Saturday and Sunday ten 10 hours in the same day 83 00 per hour one hour 124 50 per hour one hour 166 00 per hour one hour minimum per worker minimum per worker minimum per worker thereafter 1 2 hr increments thereafter 2 hr increments thereafter 1 2 hr increments 131 25 per hour one hour 196 88 per hour one hour 262 50 per hour one hour Fork Lift with Operator minimum per worker minimum per worker minimum per worker Up to 5 000 Ibs Capacity thereafter 1 2 hr increments thereafter hr increments thereafter hr increments Over 5 000 Ibs Quoted Upon Request Pe All Labor orders received after the return deadline date will be charged an additional 25 Dates Requir
62. ntal items are subject to availability Cancellation Policy Rental orders cancelled prior to delivery will be refunded at 100 of original price Rental orders cancelled after delivery will receive a credit of 50 of the original price to be applied to a new purchase at standard rates No refunds will be issued Company Name Booth Ordered By Phone Signature Date 14 Rev 082714 March 29 31 2015 Nashville TN RPM CompleteXPO Services Meeting The Needs of Today s Events ED 411 W Lake Brantley Rd Altamonte Springs FL 32714 z z Phone 407 786 EXPO 3976 Fax 407 786 3977 a E Mail info completexpo com s9 Booth Accessories and Specialty Equipment PETO MAEA KAI E BOOTH ACCESSORIES io AND SPECIALTY EQUIPMENT s Wastebasket 18 35 23 85 S S Floor Easel 33 15 45 20 S Floor Easel S Waterfall Rack 66 15 86 00 7 Wastebasket oor Ease Waterfall Rack o 8 Upright 17 70 23 00 7 coester snes s15a5 sp P Garment Rack 133 70 173 75 S a T o Bag Rack 133 70 173 75 S Literature Rack 186 15 242 00 gt 2 X8 GridwioLegs 102 70 133 50 S 2 X 6 Grid w Legs 136 87 177 95 S Garment Rack Bag Rack Literature Rack Pegboard 1 m X 8 ft Ea White Panel Vert 182 55 240 05 soo Pegboard 4 ft X 2 m E White Panel Horiz 182 55 240 05 soo Tackboard 4 ft X 8 ft E Grey Velcro Horiz 182 55 240 05 so Show
63. o Amount 2 X 4 X 30 High 119 50 155 30 2 X 6 X 30 High 2 X 8 X 30 High A HA 139 55 181 40 Upholstered Side Chair Padded Stool w Back 172 60 224 35 pene wake N 172 60 224 35 199 10 258 80 A 132 15 A 171 80 CHAIRS AND PEDESTAL TABLES Rate Rate Upholstered Arm Side Chair 59 00 76 65 Padded Stool w Back 76 65 99 65 Round Pedestal Table N 9 N 9 A A 2X8 X42 High 104 20 135 40 TABLE DRAPING 4TH SIDE COLORS Black Blue Gold Grey Peach Purple Red Teal and White TENT DRAPED RISERS WHITE VINYL serao 680 4 L X6 H One Step 24 95 6 L X 6 H One Step 34 95 S QN HA Round Pedestal Table Round Pedestal Table Round Pedestal Table Sub Total 9 25 TN Sales Tax v amp Draped Riser 30 H Pedestal Table 42 H Pedestal Table Draped Table Payment Policy Payment in full for rental charges including applicable tax must accompany your advance order to qualify for discount rates All orders placed after the return deadline or at the Service Desk will be invoiced at standard rates All outstanding invoices must be settled at the Service Desk prior to show closing No telephone orders accepted All charges in U S funds only Check cash traveler s checks Visa MasterCard Discover and American Express accepted All rental items are subject to availability Cancellation P
64. oiced at standard rates All outstanding invoices must be settled at the Service Desk prior to show closing No telephone orders accepted All charges in U S funds only Check cash travelers checks Visa MasterCard Discover and American Express accepted Cancellation Policy Booth Cleaning and Porter Service orders cancelled before the return deadline will be refunded at 100 Booth cleaning orders cancelled after the return deadline will not be eligible for refund Company Name Booth Ordered By Phone Signature Date Form 17 Rev 082714 32 RPM CompleteXPO Services Meeting The Needs of Today s Events 411 W Lake Brantley Rd Altamonte Springs FL 32714 Phone 407 786 EXPO 3976 Fax 407 786 3977 E Mail info completexpo com Non Official Contractor Request Form Return Deadline March 13 2015 March 29 31 2015 Nashville TN For Exhibitors intending to use their own labor for installation and or dismantle or contract for such services separately from RPM CompleteXPO Services please read the following restrictions requirements and restraints A non official contractor is any company other than the designated official contractors If an Exhibitor wishes to use a non official contractor that re quires access to the exhibit hall either before during or after the show the following criteria must be met or access will not be granted The following services cannot be provided by provided by any non off
65. olicy Standard rental item orders cancelled prior to delivery will be refunded at 100 of the original price Company Name Booth Ordered By Phone Signature Date Form 11 Rev 082714 13 March 29 31 2015 Nashville TN RPM CompleteXPO Services Meeting The Needs of Today s Events N 411 W Lake Brantley Rd Altamonte Springs FL 32714 ae 2 Phone 407 786 EXPO 3976 Fax 407 786 3977 Ly E Mail info completexpo com sy Shelving Units Order Form Return Deadline March 13 2015 4 2 Shelf Unit 6 2 Shelf Unit 4 4 Shelf Unit 6 4 Shelf Unit SHELVING UNITS All shelves and feet will be delivered to your booth however it is the exhibitors responsibility to install and dismantle them sor Er ne 4 2 Shelf Unit 60 00 120 00 a 6 2 Shelf Unit 70 00 140 00 4 4 Shelf Unit 120 00 240 00 Bo 6 4 Shelf Unit 140 00 280 00 BS Sub Total 9 25 TN Sales Tax TOTAL AMOUNT gt Payment Policy Payment in full for rental charges including applicable tax must accompany your advance order to qualify for discount rates All orders placed after the return deadline or at the Service Desk will be invoiced at standard rates All outstanding invoices must be settled at the Service Desk prior to show closing No telephone orders accepted All charges in U S funds only Check cash traveler s checks Visa MasterCard Discover and American Express accepted All re
66. onnections will apply at the standard rate These charges are subject to be applied to the credit card on file without notification No sharing of password and usernames will be permitted Each device needing connectivity will need there own username and password Internet Performance Disclaimer Gaylord Opryland Resort and Convention Center does not guarantee the performance routing or throughput either expressed or implied of any data circuit connectivity with regards to the Internet and or Internet backbones beyond any facility we service The Gaylord Opryland Resort and Convention Center is the exclusive supplier of Internet connectivity for all events within the facility We are equipped with a Metro Ethernet 300 Mbps dedicated Internet connection to a tier 1 provider and can provide Internet and networking connectivity to any location within the Convention Center Internet Security Disclaimer Gaylord Opryland Resort and Convention Center does not provide security such as but not limited to firewalls NAT ing devices virus protection etc for any Internet services we provide It is the sole responsibility of the exhibitor or customer to provide all necessary security With execution of this document the Customer is agreeing to the Terms and Conditions of this document and will hold Gaylord Opryland Resort and Convention Center its agents and contracts harmless for any and all liabilities arising from the use of non secured data circuits
67. or s booth for reloading after the show Bills of Lading covering outgoing shipments which are furnished by RPM CompleteXPO Services LLC to the exhibitor will be checked at the time of actual pick up from the booth and corrections made where discrepancies occur 4 RPM CompleteXPO Services LLC shall not be responsible for any loss damage or delay due to fire acts of God strikes lockouts or work stoppages of any kind or to any causes beyond its control 5 RPM CompleteXPO Services LLC liability shall be limited to the physical loss or damage to the specific article which is lost or damaged and in any event RPM CompleteXPO Services LLC maximum liability shall be limited to 50 per Ib per shipment based on the weight of the article s lost or damaged or a maximum liability of 50 00 per shipment whichever is less 6 RPM CompleteXPO Services LLC shall not be liable to any extent whatsoever for any actual potential or assumed loss of profits or revenues or for any collateral costs which may result from any loss or damage to an exhibitor s materials which may make it impossible or impractical to exhibit same 7 The consignment or delivery of materials to RPM CompleteXPO Services LLC by an exhibitor or by any shipper to or on behalf of the exhibitor shall be construed as acceptance by such exhibitor and or shipper on the terms and conditions set forth Form 10b Rev 082714 411 W Lake Brantley Rd Altamonte Springs F
68. or 3 4 quick release female connection Exhibitor is responsible for male connector Fitting can be purchased on site Gaylord Opryland supplies 100 PSI Exhibitor is responsible for air regulator if needed Please list CFM required _____ ISR Louletenendoncard a a a l Drainage 25 ft 3 outlet extension cord 200 2 0 o Water Gaylord Opryland supplies male threaded hose connector Exhibitor is 6 outlet power strip o o fs responsible for bringing connector to adapt Drainage Depending on location of exhibit a pump may be required at an a Fwater minimumeharge soro soro see Terms and Conditions page Drainage minimum charge 165 0 165 00 Full payment must accompany this order form in order to avoid paying regular Fill amp Drain up to 50 gallons a7zo0o sa7700 sd price Not refundable for non use or no show In order to receive a refund c N E _ E _ canicenations must be mane at Gast seven 7 days prior to set up day Prices are subject to change without notice Advanced pricing is honored for orders 3500 335400 submitted at least 15 days before first show date e a Fill amp Drain over 500 gallons please call for pricing Troubleshooting or Special Wiring ONLY Gaylord Opryland Use Only _ abor per hour 7 am 5 pm Lo 70 00 O 70 00 l abor per hour 5 pm 7am Lo 100 00 Lo 100 00 Lo Note Above Labor Fees are for tro
69. ord Opryland Budweiser Bud Light Coors Light Miller Lite Bartender Bartender fees are 100 00 per event Redbridge gluten free Customized Cocktails can be created to reflect your specific company organization logo colors etc Premium Imported Beer Heineken Corona Samuel Adams Yuengling Hand Crafted Cocktails are Prohibition inspired with homemade bitters brown l and clear liquors custom flavored ice and perfectly garnished glassware Non Alcoholic Beer Sharps EXHIBIT HALL Order Form PLEASE SUBMIT ONE FORM PER BOOTH PER DAY Boxed Lunches Please order 2 weeks in advance Please choose the same sides and dessert for each item Boxed Lunches 36 50 each All boxed lunches include an entr e two side options and a dessert Soft drinks and bottled water are available on consumption Ham amp Provolone on Pumpernickel Kaiser Honey ham provolone cheese lettuce tomato and Dijon mustard Turkey Club Wrap Smoked turkey Swiss cheese bacon lettuce tomato and herb mayonnaise New Age Caesar Salad Italian chicken romaine lettuce grape tomato black olives shaved parmesan and garlic croutons Sides Desserts Marinated Pasta Salad Chocolate Fudge Brownie Southern Potato Salad Rice Crispy Treat Bag of Chips or Pretzels Christie Cookie Fruit Salad Candy Bar 51 EXHIBIT HALL Order Form PLEASE SUBMIT ONE FORM PER BOOTH PER DAY A la Carte Custom Fortune Cookies With Yo
70. ork performance degradation activities After disconnection isolation and quarantine assistance will be given All devices for which the Gaylord Opryland Resort and Convention Center provides Internet or Networking connectivity shall be required to obtain a Gaylord Opryland Resort and Convention Center assigned IP address At no time while connected to Gaylord Opryland Resort and Convention Center network will the customer use run their own DHCP server Physical layer network audits are performed to ensure adherence The Customer must provide the node equipment personal computer etc properly configured as well as a standard Ethernet adapter card rated for 10 100 1000Mbps with an RJ 45 jack The Customer is responsible for the proper configuration of computing machinery and software for Internet and Ethernet communications Wireless Specific 802 11a b g n The use of any wireless access point or any other device that interferes with the facilities wireless data frequencies is strictly prohibited At no time will an exhibitor or customer power up any wireless device not provided by Gaylord Opryland Resort and Convention Center without prior authorization Additional charges will be added upon violation Wireless users will receive a user name and password specific to that MAC Address that it initially logs onto the network If the username and password is used more than once by a different device i e pc laptop pocket pc etc additional c
71. ps 75 Mbps 375 1 0 Mbps 500 1 5 Mbps 750 3 0 Mbps 1 500 5 0 Mbps 2 500 10 0 Mbps 5 000 If Opryland IT runs wired cables fee per each 75 Custom bandwidth selection Mbps Bandwidth guidance Low checking email and simple web surfing plan on 70 kbps per device Medium simple web applications and standard definition audio plan on 125 kbps per device Heavy Web Training plan on 250 kbps per device Standard definition video streaming 1 5 Mbps per device and High Definition video streaming 3 Mbps per device In order to build the network properly please indicate under wired and wireless how many devices for each For wired devices the price is not inclusive of Opryland IT running each cable each cable Opryland IT runs is an additional 75 each cable and switches and cables are included with the additional fee Please ensure that your computer is set to receive DHCP IP addresses For other bandwidth amounts please email or call for pricing up to 150 Mbps Infrastructure Network Access Wireless Equipment Rate Quantity Extended Total Branded Splash Page custom dedicated wireless network required 500 Redirection to website after splash page custom dedicated wireless network required 500 Expedite Fee 250 Telecommunication Services Rate Quantity Extended Total Direct Inward Dial Telephone Line DID line 150 Private Voice Line AT amp T Line
72. r exposition to which this contract relates including but not limited to the misuse improper use unauthorized alteration or negligent handling of RPM equipment e EXHIBITOR S violation of Federal State or Local ordinances e EXHIBITOR S violation of Show Regulations and or Rules as published by Facility and or Show Management 6 PACKAGING AND CRATES RPM shall not be responsible for sur face damage to loose or uncrated materials pad wrapped materials or shrink wrapped materials RPM shall not be responsible for con cealed damage damage to carpets in bags or poly or damage to materials improperly packed RPM shall not be responsible for crates and packaging which are unsuitable for handling partially assembled or having prior damage 2 7 EMPTY CONTAINERS Affixing empty storage labels to contain ers is the sole responsibility of EXHIBITOR or his representative All previous labels should be removed RPM assumes no responsibility for removal or misdelivery of containers with old labels or incorrect information on labels or for loss or damage to materials stored in containers labeled empty RPM S LIABILITY LIMITS If found liable for any loss or damage RPM s sole and maximum liability for loss of or damage to EXHIBI TOR S materials will be limited to the repair or replacement with like kind and quantity subject to a dollar amount not to exceed 50 per Ib per shipment based on the weight of the article s
73. r over the planned starting time is subject to a labor charge 7 Prices Prices herein are subject to increase in the event costs of food beverages or other costs of operations increase at the time of the function Patron grants the right to the Hotel to increase such prices or to make reasonable substitutions on the menu with prior written notice to the patron providing however patron shall have the right to terminate this agreement within 7 days after such written notice from Gaylord Opryland Resort and Convention Center Nashville 8 Payment must be made in advance of the function unless credit has been established to the satisfaction of the Hotel in which an event deposit shall be paid at the time of signing The balance of the account is due and payable 30 days after the date of the function A deposit of 25 percent of the total balance of social functions is required GENERAL INFORMATION amp POLICIES 1 The Hotel does not allow any food or beverages to be brought in from the outside by guests due to city state health and liquor laws The Hotel will purchase any special items requested from a licensed purveyor 2 Carved menu items can be set out a maximum of 2 hours per state health codes After a 2 hour period has elapsed the carved item must be removed and or replaced if additional quantities were ordered and still available 3 Outdoor Functions The Hotel reserves the right to make the decision to move any outdoor func
74. r to the event and the balance at the end of the event All charges will be applied to card prior to bill being mailed No Terms Given Credit Card Information Cardholder s Name Card Number Expiration Date Signature Card has daily limit restrictions Amount if yes checked Card has transaction limit restrictions Amount if yes checked Please provide tax exempt forms if applicable Tax exempt must be federal form 501 c 3 or Tennessee tax exempt form In order to comply with government policies the Hotel must receive a copy of one of the above mentioned forms and payment must be from the tax exempt organization Taxes will be charged if no form is received and or the credit card does not have matching company name on it Also please provide front and back copy of your credit card and fax email back to eT a GAYLORD OPRYLAND Email OprylandExhibitorCatering GaylordHotels com 54
75. rd party the exhibitor agrees to accept responsibility for payment of all charges incurred Should the third party fail to present payment at show site the exhibitor will assume responsibility for payment Exhibiting Company Name Booth Contact Person print or type CHECK ITEMS TO BE BILLED TO THIRD PARTY L ALL SERVICES Ll Booth Cleaning LJ Material Handling LJ amp D Labor LJ Rigging LJ Booth Furnishings LJ Signs LJ Other please specify PAYMENT METHOD LJ Credit Card LI Check LI Wire CARD TYPE O poo o VISA O a 0 piscever Peed CARD NUMBER EXP DATE Please enter the CVV2 security Code listed on your card P ff Third Party Information Cardholder s Name as Listed on Credit Card Cardholder s Billing Address City State ZIP Cardholder s Signature Name of Service Firm Third Party Authorized On Site Representative Title Address City State ZIP Telephone On Site Supervisor Signature Email Date Rev 082714 34 SAFETY FIRST SAFETY IS VERY IMPORTANT FOR EVERYONE WORKING IN THE EXHIBIT HALL ESPECIALLY YOU RPM CompleteXPO Services is committed to safety throughout our company and in the work that we do We request that you make safety a part of your activities during the show If you see something unsafe or that presents a hazard please bring it to the attention an RPM CompleteXPO Services supervisor By reporting unsafe or hazardous conditions you wi
76. rn Deadline March 13 2015 ission Solutions ummit March 29 31 2015 Nashville TN ACCESSIBLE STORAGE RPM CompleteXPO Services will go to all reasonable lengths to secure your product however we are not responsible for the contents of open boxes put into storage All storage will be delivered to your booth first Once the piece count has been verified the product will be moved into storage THE CHARGES FOR ACCESSIBLE STORAGE ARE AS FOLLOWS e STORAGE CHARGE 75 00 per 16 square feet per day size of a 4 x 4 pallet e LABOR CHARGE 1 2 hour minimum labor charge per move based on the rates set forth in this manual on the Display Labor Order Form 83 00 per hour ST 124 50 per hour OT Please complete all sections below 1 We will require square feet of space in Accessible Storage for a of boxes c ofcartons e of skids b of cases d ofcrates 2 Description of product we are storing 3 We will need access to this product times a day at a m and or times a day at p m Storage Charge Est Amount Due gt lt STORAGE CHARGE Qty of Sq Ft Required Total of Days You Will 75 00 per 16 sq ft increment 16 sq ft increments Need Access i xp Apnea EA a X of Times per Day You X Total of Days You Will ST Labor Charge i g Will Need Access Need Access Est Amount Due f A gt 83 00 hr ST per move EO of Times per Day
77. rns in regard to your charges for inbound freight installation labor furniture or accessories please stop by the Exhibitor Service Desk Charges for these items may not be disputed after the show Additionally RPM CompleteXPO Services is authorized to charge the exhibitor s credit card for any charges incurred following the show e g dismantle labor outbound overtime drayage charges etc In these circumstances RPM CompleteXPO Services will charge the exhibitor s credit card on file and mail an invoice to the exhibitor outlining the charges which were billed All charges are payable in U S funds only No telephone orders will be accepted e Cancellation Policy e Standard rental item orders cancelled prior to delivery will be refunded at 100 of the original price Labor service orders cancelled 48 hours prior to move in will be refunded at 100 of original price Labor service orders cancelled less than 48 hours prior to move in will be invoiced a minimum of one hour per worker e Note All materials are on a rental basis for the duration of the show must be returned in good working order and will remain the property of RPM CompleteXPO Services Rev 082714 For Shipping Rates please fax this form to 407 786 3977 For Shipping Questions please call 407 786 3976 RPM Logistics rA CC _ RPM Logistics Company Name Contact Name or email us at info completexpo com Phone Cell Fax Email Event Name _ Ar
78. s must have no more than one quarter of a tank of gas Fuel tanks must be locked with a locking cover to prevent the escape of vapors Refueling or removal of fuel from vehicles on the premises is prohibited Vehicles may not be moved during show hours Payment Policy Credit Card information must be on file for all services All outstanding invoices must be settled at the Service Desk prior to show closing No telephone orders accepted All charges in U S funds only Check cash traveler s checks Visa MasterCard Discover and American Express accepted Company Name Booth Ordered By Phone Signature Date Form VS Rev 082714 22 RPM CompleteXPO Services Meeting The Needs of Today s Events 411 W Lake Brantley Rd Altamonte Springs FL 32714 Phone 407 786 EXPO 3976 Fax 407 786 3977 E Mail info completexpo com HOW DO SHIP TO WAREHOUSE i e advance shipment to warehouse We will accept freight beginning 30 days prior to show move in To ensure timely arrival of your materials at show site freight should arrive by the deadline date listed on the Material Handling Order Form Your freight will be accepted after the deadline date but additional charges will be incurred The warehouse will receive shipments Monday through Friday 8 00 a m to 4 30 p m No appointment is necessary The warehouse will accept crates cartons skids trunks cases and carpets Loose or pad wrapped materia
79. se encrypt the signal Our wireless network is designed to over talk any interfering broadcasts which may result in service interruptions we will always default to protect devices on our network first If you need specific amount of bandwidth for your devices please let us know otherwise we will default to a suggestion of 100 kbps per device This may not work for your application so we rely on your guidance since you are the expert in what you do Diagrams of booth locations or meeting room locations of IT services is ideal if we do not have diagrams this could result in delay of services getting to the appropriate locations If you are going to stream video or audio you will want to review per device recommendations for the application you will be using to select the appropriate amount of bandwidth When ordering multiple devices on the custom network we will provide the switch and cables necessary All telephone calls are subject to surcharges long distance fees and calling fees based on AT amp T operator assisted rates To dial locally dial 9 number except with a AT amp T private line no need to dial 9 To dial long distance dial 9 1 area code number except with an AT amp T private line no need to dial 9 To dial international dial 9 011 country code number except with an AT amp T private line no need to dial 9 Call for pricing if you wish to be placed on a shared network The shared network will not have any service guarantees as
80. sociated We recommend that you have all the latest updates for your device installed prior to arrival We suggest turning off your updates once on property to avoid an update in the middle of a critical demonstration 42 W WA A w W W n Credit Card Authorization Form Information Technology Please Fax or Mail to Attn Opryland IT 2800 Opryland Drive Nashville TN 37214 Phone 615 458 0110 Fax 615 458 0120 Please do not email Credit Card information GAYLORD OPRYLAND Mersherik Gaylord Opryland Resort and Convention Center Information Technology Terms Conditions and Regulations Installation of network and cabling services within the Gaylord Opryland Resort and Convention Center is exclusive IT Services are to be ordered by each exhibitor separately and are not to be shared with other exhibitors This also refers to wireless devices Routine audits are performed to ensure adherence All prices are for rental of services only Material and equipment furnished by the Gaylord Opryland Resort and Convention Center for IT services shall remain the property of the Gaylord Opryland Resort and Convention Center s unless otherwise specified and shall be returned to the Gaylord Opryland Resort and Convention Center s Exhibitor Service desk at the close of show The Gaylord Opryland Resort and Convention Center is not responsible for lost or damaged equipment while in the exhibitor s possession Under no circumstances shall anyone
81. tected in a shipping container ADDITIONAL HANDLING Referred to as Van Line Shipments or Special Handilng e In this instance the carrier delivering your exhibit to the show is charging you by space used per cubic foot as opposed to charging by weight per 100 Ibs Exact measurements of your crates are taken by your carrier for loading and unloading the trailer Customarily these carriers charge in such a manner as is advantageous to them to maximize the space inside the trailer This process may require additional RPM labor to load unload SMALL PACKAGE SERVICE Referred to as packages cartons or envelopes e Any single shipment that arrives at the ware house or show site weighing less than 50 Ibs In this category are shipments received from UPS FedEx DHL AirBorne Express etc Overtime e is Monday Friday prior to 8 00 a m and after 4 30 p m Also all day Saturday Sunday and observed union holidays 24 March 29 31 2015 Nashville TN Money Saving Tips Helpful Hint for Small Shipments To reduce material handling costs ship all materials in one shipment not several shipments See example of savings below Before the show THE WAY Shipped as three separate shipments RECEIVED 54 Ibs charged 200 Ibs min x 88 00 cwt 176 00 59 Ibs charged 200 Ibs min x 88 00 cwt 176 00 72 Ibs charged 200 Ibs min x 88 00 cwt 176 00 Total 185 Ibs Total Cost
82. the event FOOD AND BEVERAGE RESTRICTIONS Due to liability and legal restrictions no outside food or beverage of any kind may be brought into the Resort by the customers guests exhibitors or other suppliers Any food and beverage ordered on site will be limited to resources we have available and staffing There will be an 85 pop up fee for food and beverage ordered within 72 hours as per Gaylord Opryland s Catering Guidelines BOOTH DELIVERY FEE All booths deliveries set ups are subject to a 50 fee Guidelines Operational Policies ATTENDANCE ESTIMATES amp GUARANTEES 1 A 10 day updated estimate attendance count is required on all meal functions Your catering manager must be notified of the updated estimate of attendance by 10 a m on the specified days In the event an updated estimate of attendance is not received by 10 a m the original or most recent estimated attendance count will be utilized The 10 day estimated attendance numbers can be increased or decreased by a maximum of 10 when submitting the 72 hour final guarantee Increases above 10 will be accommodated based upon product availability from suppliers and cannot be guaranteed Your catering manager will provide you with a schedule of dates the updated estimates are due 2 A 72 hour guarantee is required on all meal functions 3 working days Your catering manager must be notified of the exact number of attendees from whom you wish to guarantee payment by 10 a
83. thing possible to make it profitable and rewarding for you If you need assistance please contact our Customer Service Department at 407 786 3976 All questions regarding the convention s policies All questions regarding shipping storage space assignments display limitations and event furniture rental labor and other services schedules should be directed to should be directed to The Army Aviation Association of RPM CompleteXPO Services America Inc AAAA 411 W Lake Brantley Rd 593 Main Street Altamonte Springs FL 32714 Monroe CT 06468 2806 Phone 407 786 EXPO 3976 Phone 203 268 2450 Fax 407 786 3977 Fax 203 268 5870 E Mail info completexpo com Email aaaa quad a org Web www rpmcompletexpo net Included in this service kit are order forms for various furnishings and services you may require for your booth RPM CompleteXPO forms are to be returned to our office via fax email or mail Order forms for products services provided by official supplies other than RPM should be sent to the specific contractor providing the service Please do not send utility A V internet service etc forms to RPM CompleteXPO Services Please review these forms and submit your orders as early as possible Important Deadlines Advance Price Discount Deadline for all RPM CompleteXPO orders ccceeeeeeee Friday March 13 2015 First day for warehouse deliveries without a surcharge Wednesday February 26 2015 L
84. tion to the inside backup space due to inclement weather You will be advised of all options for your function at a minimum of 8 hours in advance of the event The Hotel s decision is final 4 Gaylord Opryland Resort and Convention Center as a licensee is responsible for the administration of the sale and service of alcoholic beverages in accordance with the Tennessee Alcoholic Beverage Control Board s regulations It is our policy therefore that all liquor must be supplied by the Hotel and sold by the drink The Hotel will purchase specific items requested from licensed vendors 5 The Hotel according to the guaranteed minimum number of people anticipated assigns function rooms Room rental fees are applicable and additional set up fees could be applied for room sets changed on the day of the event The Hotel reserves the right to change groups to a room more suitable at the Hotel s discretion if attendance decreases or increases EXHIBIT HALL Order Form TO Client Name Main Group Name Affiliates ARRIVAL Main Group Dates 00 00 00 00 00 00 FAX Client Fax CURRENT DATE 00 00 00 CREDIT CARD AUTHORIZATION FORM FOR EXHIBIT HALL MENU ORDERS ONLY approve the credit card listed below to be used for payment on all charges from my event at Gaylord Opryland Resort amp Convention Center or any entity owned by Gaylord Opryland A Deposit of 100 of the estimated amount will be applied to the card 3 5 days prio
85. ubleshooting and or special wiring only Gaylord Opryland is not a source of electrical SET UP labor Sub Total TOTAL PAYMENT METHOD All credit card authorizations must be submitted via the secure fax number at the top of this page We cannot accept email submissions 3 GAYLORD OPRYLAND RESORT amp CONVENTION CENTER Terms and Conditions for Exhibits and Displays Adhesives No pins tacks or adhesives of any kind are permitted on any hotel wall door or column Any tape applied to the floor must be approved by the Hotel Exhibit Hall Manager Proper tape can be purchased from the Hotel Exhibit Hall Manager No helium filled balloons or adhesive backed stickers may be given out by exhibitors Non Flammable Materials All materials used in the Exhibit Hall Ballroom or any other room of Gaylord Opryland MUST be non flammable to conform with the Fire Regulations of Nashville Tennessee Electrical wiring and equipment installation must conform to appropriate Nashville Tennessee codes Gaylord Opryland personnel are obligated to refuse connections where wiring is not in accordance with subject code Material not conforming with such regulations will be removed immediately at the exhibitor s expense Engines motors or any kind of equipment may be operated only with the consent of the Director of Conference Services or Exhibit Hall Manager at Gaylord Opryland Special Notices All booth equipment furniture and carpeting must be
86. ur Logo or Message 55 00 per dozen Minimum order 10 dozen Please see Catering Manager for details Breakfast Bakeries Bakeries Breakfast Bakeries 55 04 per dozen OO per 55 00 per dozen Dozen Toaster Station of Fresh Bagels with House Made 55 00 per dozen Cream Cheese Delicious Assortment Delicious Assortment of Cupcakes 0 Delicious Assortment of Cupcakes 0 55 00 per dozen OO per 55 00 per dozen p Dozen Afternoon Miniature Dessert Tarts and 55 00 per dozen French Pastries Dele Mixed Nuts aoo YC a ll asad Horshoys Condy by the eind too spel Whe Fat Bananas Appla Orges and Fon sson HasgevDasske Gram owlies escono cme e y S S heed on consumption Caramel and or Candy Apples and or Caramel and or Candy Apples Apples 5 50 each 5O 5 50 each Assorted Chips Pretzels or Popcorn Bags 4 25 each charged on consumption Other Show Stoppers Juice Bar Have attendees stop at your booth and charge their cell phones Massage Chairs with attendant See Catering Manager Shoe Shine Stand with attendant See Catering Manager 52 EXHIBIT HALL Order Form SERVICE CHARGE AND TAX All prices are subject to 24 service charge and applicable 9 25 Tennessee State Tax An additional 15 Tennessee State Beverage Tax will be added to all liquor and wine Prices are subject to change GUARANTEES Guarantees are due by 10 00 AM three working days prior to
87. watt and or ampere 2 Outlets to 1000 watts or 10 amp Ll 191 00 242 00 rating indicated Prices printed include labor and 24 hour service This 3 Outlets to 1500 watts or 15 amp i 223 00 F 274 00 represents a one time charge not a daily rate Rates quoted for electrical 4 Outlets to 2000 watts or 20 amp a 261 00 m 312 00 i connections cover only the bringing of services to the booth in the most 6 Outlets to 3000 watts or 30 amp Ld 325 00 MA 376 00 Ooo ipeerenion manner Gaylord Opryland does not supply labor for connecting or running electrical inside booth area 208 Volt Power E connecting or running electrical inside booth area For your convenience Gaylord Opryland will staff an electrical service desk during exhibitor set up mi A T E 1 am swo sso inline amp Island Booths 30amp s5s 0 s d Ss 7063 00 All power in the Exhibit Hall Comes from the ceiling soampf 859 00 O 1 197 00 O Inline Booths Electrical will be installed on the floor at the back of the booth Note All equipment utilizing nominal 208 voltage must have appropriate male plug Island Booths Electrical service will come from exhibit hall ceiling and will be Please list NEMA provided in the most convienent manner Gaylord Opryland does not supply 480 Volt Power Please Call for Pricing labor for connecting or running electrical inside booth area Special Larger Requirements Compressed Air Gaylord Opryland supplies 1 2

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