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Service Manual PDA Phone Product Prodigy

1. 68 PAGE NO 67 Engineering Mobility f The prompt CMD gt will appear then upload ROM Image Type CMD gt r2sd all it means to upload ROM image code to encoded mini SD card by typing r2sd command note there is a blank space between r2sd all then Press ENTER The following display will be shown on PC screen SR KOL CES Meed LEAE TTY Yer 16 VAWCEUSHSHOOI 115200 N 8 1 PIA x File Edit View Auto Window Download Help Deg ole Se EB WAWCEUSBSHOOI 115200 M 8 1 Cmd gt resd all on PC rs 7 Multi Por USB TTY Verl 16 MAWCEUSBSHOO1 115200 N 8 1 Z A File Edit View Auto Window Download Help EIN AWCEUSBSH001 115200 N 8 1 E ME Double Check 2 Start 0x lt 800C0800 Length 0x30000 Check A Double Check 3 Start 0 600F0600 Length 0x lt 80000 Cher Double Check 4 Start Dx4E3D4C0 Length 0x3900000 Che Double Check 5 Start 0x743D4C0 Lengih 0400000 Checl us TutalHlurk I sizeof SDCARD SIGMATRUE 512 W riteHI CSigqnature download type 6 Common Info Checksum 0xfEFO3ICFD WriteHTCSignature Cmd gt CAUTION DO NOT REMOVE THE USB CABLE FROM THE PC OR PDA FAIL TO DO SO MAY CAUSE DEVICE UNIT FAIL TO BOOT HTC confidential ttt 2001 HTC Corporation All rights reserved TOTAL 84 CONT ON 69 PAGE NO 68 Engineering Mobility h if process is done The screen will show on unit B bam amt c 2 E f UT ZAND DUT IFL
2. Engineering Mobility Service Manual PDA Phone Product Prodigy HIC Proprietary Confidential Treatment Requested Rev XA August 13 2005 HTC Corp Engineering Mobility HTC confidential OO 2001 HTC Corporation All rights reserved TOTAL 84 2 PAGE NO 1 Van Engineering Mobility TITLE Service Manual for Prodigy REV DATE CONTENTS DEP REVISED APPD STGE PER NO GSD X Technical Support HTC confidential titi 2001 HTC Corporation All rights reserved TOTAL 84 CONT ON 3 PAGE NO 2 Engineering Mobility Table of contents IUNTEGBUCIONEEEN EE C TU ON 5 2 PRODUCT SPECIFICATIONS RWRRARRARARRARRARRARRARRARSERASEASEARARRARRARRARRARRARRARERASEARERASERARRARRRRRARRRRRAR ERRARE 5 2 1 PRODUCT CONFIGURATION RWRRARRARERARRRRRARRARRARSERARSERARSERASERASERARRARRARRARRRARRARERARERARSERARSESRAERARRARRRRRA 5 2 2 SPECIFICATIONS OF PRODIGY 2 6 FERNER 10 3 1 MAIN UNIT REGULATORY LABEL 10 32 SERIAL NUMBER DESCRIPTION eH mene 10 4 SERVICING TOOLS e Mee 11 5 ASSEMBLING AND DISASSEMBLING E nacer 12 SPENTE 12 ESTEN TNT 26 5 3 NOTIFICATION ONCE BACKUP BATTERY M B REPLACEMENT ee 36 6 EQUIPMENT OF PROBLEM DIAGNOSTICS nnne nnne nnne tnn 37 TEEN 37 6 2 HN REQUIREMENT FOR PC sssasamasuasusanaauuaunaunaunauausauauuuannaunannaunaunauausassauuuanuan 37 6 3 SOFTWARE REQUIREMENT mme Henne 37 TS mc 38 TEEN 38 7 2 TEST ITEMS OPERATION na 39 7 3 HOW TO EXECUTE DIAG
3. contacts Black or White dot on For LCD panel s normal behavior it is hard to find a panel without the screen any bad pixel Once the numbers of dots and the distance between them are within the specifications it is allowed Touch Screen or Could be wrong operation Program Buttons are Screen not properly aligned with the stylus calibration not reacting Front Light dim cannot Check the Front Light settings in Power Management settings turn ON or shuts OFF automatically Cannot playback music When Battery low the music playback becomes difficult and the No sound or volume is volume could become lower low Cannot execute Could be an incompatible software installed application 10 programs 11 Operation is slow in Could be insufficient memory Check amount of system memory 12 Hang up Software being used sometimes is not fully compatible with the 1 Execute many application programs simultaneously Software that requires big amount of memory spaces or the system memory is low or the files being used is fragmented System Memory is Software that requires big amount of memory spaces or the enough but is shows system memory is low or the files being used is fragmented insufficient Note Nevertheless the above symptoms could be solved by a warm reset or cold reset make sure the warm cold reset has been executed and try to reproduce the symptom reported HTC confidential ttn 2001 HTC Co
4. 2 Try with another Main Board or Front Bezel 3 Replace Main Board or Front Bezel if necessary 4 Once the defective part has been identified verify it again with the defective part whether the symptom could be duplicated 5 Hard Reset The unit 3 A Unusual Vertical Horizontal lines or partial display 1 2 3 Check the connection of LCM FPC whether is properly connected Try with another LCM Try with another Main Board 4 5 6 Replace LCM if necessary Replace Main Board if necessary Once the defective part has been identified verify it again with the defective part whether the symptom could be duplicated 3 B Back Light Does Not Turn ON OFF 1 2 3 4 5 6 Check the connection of FPC whether is properly connected Try with another LCM Try with another Main Board Replace LCM if necessary Replace Main Board if necessary PE ER A m Te Te SA m Na Once the defective part has been identified verify it again with the defective part whether the symptom could be duplicated HTC confidential uses 2001 HTC Corporation All rights reserved TOTAL 84 74 PAGE NO 73 Van Engineering Mobility 4 A SD Card cannot be used 1 Check whether SD or MMC Card is fully inserted to the slot until you hear a click 2 Try with another SD MMC Card and Check whether it is Write Protected 3 Try with another Main Board 4
5. Engineering Mobility gt Tap New Partnership in Host device gt In Host device will find the UUT device Test_519 and showing in the page gt In Host device Tap Test_519 gt Tap NEXT gt In Host device Input passkey 0000 gt Tap NEXT Settings Tye Lh ok Bluetooth Tap Mew Partnership to scan for other Bluetooth devices Tap on a device to modify Es settings Mew Partnership Mode Devices COM Ports E F s r Settings Select a Bluetooth Device Select a device to connect with and tap Mek El Test 519 Mest Cancel E F i Settings Enter Passkey Enter a passkey to establish a secure connection with Test 519 HTC confidential 2001 HTC Corporation All rights reserved TOTAL 84 CONT ON 55 PAGE NO 54 Engineering Mobility gt In UUT TEST_519 The Screen will appear an message gt Tap YES gt In UUT TEST_519 The Screen will appear a request of passkey gt In UUT TEST_519 Input 0000 gt Tap NEXT gt In Host device Test 270 choose a file for example Image 00001 then press and hold the file until appear sub icon gt Tap Beam file HTC confidential 2001 HTC Corporation All rights reserved Owner TES 5139 Mo unread messages Mo tasks 58 Mo upcoming appoirntmerts Tap here Eo sign in to Pocket MSR JI Device unlocked Bluetooth Test 270 wants to c
6. RF Connector PRODIGY Q ty 4 Q ty 1 HIC confidential 2 ellmooses waana 2001 HTC Corporation All rights reserved TOTAL 84 81 PAGE NO 80 Engineering Mobility 14 2 Board Level Spare Part List Latest m August 1 2005 1 Remark EE 36H00129 00M SWITCHBUTTONPTS Jan swa SW3 SW4 Power RF Record Capture Speaker 75H00379 00M ComnectorVOMmiUSB Joy lllni USB TANGAN or ecto SM Card cme me ll r SS CTA F hm Dead emer will HIC confidential 4 ellos 22 2001 HTC Corporation All rights reserved TOTAL 84 CONT ON 82 PAGE NO 81 Van Engineering Mobility 15 Appendix A Customer Retailer Misjudgment Before attempt repairing the unit make sure the type of reported failure could be clearly reproduced otherwise check with the customer or distributor once again to identify the problem ae The following are failure symptoms that are typical oy 77 No Povver even the power button is pressed Battery discharges quickly Battery cannot be charged Cannot make communications via mobile phones through exclusive cable HTC confidential Main Battery low power exhausted While Back Light is turned OFF the surrounding lighting will be reflected on the panel and in a dim location it looks like the unit is turned OFF According to the Power Management settings the units will be switched OFF automatically
7. Camera 4 Keyboard FPC cable Remove Camera HTC confidential 4 uL 2001 HTC Corporation All rights reserved TOTAL84 CONT ON 19 PAGE NO 18 HATE Engineering Mobility Both side speakers are removed Disconnect keyboard FPC cable Shift the slide tray as left picture mam ur Pis a k vsussdbsausiape ET HTC confidential 00007 e 2001 HTC Corporation All rights reserved TOTAL 84 20 PAGE NO 19 Engineering Mobility Use plastic stick to raise main board The main board is connected with Rigid Flex Board Disconnect the FPC cable ae The main board is released HTC confidential 2001 HTC Corporation All rights reserved TOTAL 84 21 PAGE NO 20 Engineering Mobility Make sure sponges and Mylar Gasket are stuck in the main board Shift the slide tray back Disassembly 4 screws on both sides E Disassembly slide tray of keyboard HTC confidential ttn 2001 HTC Corporation All rights reserved TOTAL 84 22 PAGE NO 21 Engineering Mobility HTC confidential 2001 HTC Corporation All rights reserved Remove 8 screws Disassembly keyboard Keyboard and keypad are moved TOTAL 84 CONT ON 23 PAGE NO 22 Engineering Mobility There is metal board to support FPC keyboard if tear the FPC keyboard from the metal board the FPC keyboard wi
8. D TX Phase Peak Error 7 126 104 6 TX Frequency Error 7 126 104 7 TX Phase RMS Error 7 189 104 8 TX Phase Peak Error 7 189 104 9 TX Frequency Error 7 189 104 10 TX Phase RMS Error 7 251 104 11 TX Phase Peak Error 7 251 104 12 TX Frequency Error 7 201 104 13 Check TX Power 7 128 104 14 Check TX Power 7 189 104 15 Check TX Power 7 251 104 TOTAL 84 53 PAGE NO 52 HTC confidential 2001 HTC Corporation All rights reserved Van Engineering Mobility 10 5 Bluetooth Function Test gt Prepare Two units with BT function One will be the UUT unit under test and the other one will be the Host unit Source unit gt Named in Owner Information for Both devices Here is an example Host device named Test 270 UUT device named Test 519 gt Turn on Bluetooth for both devices gt Choose Bluetooth Setting for both devices gt Enable Turn on Bluetooth gt Enable Make this device discoverable to other devices for both devices HTC confidential 2001 HTC Corporation All rights reserved Fe Settings Owner Information Mame TEST 270 Company mn NEN Identification Motes Options F Comm Manager cL X Bluetooth Settings Settings Bluetooth Turn on Bluetooth Make this device discoverable bo other devices Mode Devices COM Ports E TOTAL 84 CONT ON 54 PAGE NO 53
9. NO 74 Van Engineering Mobility 5 C IrDA Connection not possible Make sure the IrDA port settings on the Notebook or PC are properly set Make sure the IrDA function is properly activated on the Pocket PC and on the other device Make sure there s no obstruction between the two devices in connection and within the distance 4 Check the IrDA window whether it is broken or cracked Replace Front Bezel if necessary Replace Main Board if necessary Once the defective part has been identified verify it again with the defective part whether the symptom could be duplicated 6 A Data Retention related problem Back up battery is rechargeable to retention purpose when main battery power is used up or when changing the main battery Make sure to charge the unit if not use for a while 19 Data introduced by User might be lost when Battery has drained completely E Ask user to charge the Main Unit when latest warning message pops up 4 Ask users to back up their data to the PC or SD card when expect stop using the unit for long period of time for example more than one week 5 Charge the Main Unit and check if data looses even the Battery pack is charged or at least The unit still can be powered on without AC Adapter 6 7 Check whether AC Adapter is functioning properly Check whether the condition of Battery Charging status is correct 9 1 8 Check the appearance of Ba
10. RF Connector PRODIGY 1 1 32 76H01061 00M Mylar mainpchWizard 1 33 TBD FHU Unit no battery Depend on SKU pin mA SECH 34 TBD FHU Mainboard Depend on SKU pin HTC confidential 2001 HTC Corporation All rights reserved TOTAL 84 CONT ON 80 PAGE NO 79 IFC Engineering Mobility Part no on picture is for Reference only please check SPL for detail per customer 35H00062 00M 35H00180 00M Oty 1 S6HO003 26 0004 36H00341 00RA Receiver Q ty 1 54H00129 00M 54H00134 00M Camera Module Module Ass Flash light Q ty 1 T1H01276 DOM 1H01278 00M Keypad AP key 9 EX Keypad Navi key 72H00985 00M 72H01000 00M Holder Strap holder Dome Navi key ASSY Keyboard 72H01016 00M 72H01048 00M Screw FPHM1 4 Gasket Conductive Gasket Conductive 0 3 1 6 Cloth Shielding Sponge EDGE Wizard Oty a 72H01050 00M Screw HAMA WAKA Screw HAMA MAKA Gasket conductive SHOURIN RF SHOUKIN for cover C fabric PRODIGY Q ty 4 73H20033 09M FPC Pre Bezel Pre Assy CAREER OVVERT Assy Display 74 00499 00 74 00501 00 Bezel Pre Housing Pre Cover Pre Assy Batter Assy Keyboard d Assy Keyboard cover Assy PRODIGY 74 00504 00 74 00542 00 Rubber microphone wi zard Stylus Pre Assy Stylus Assy PRODIGY Keypad Pre n F Assy Owerty 76 01037 00 76H01061 00M Rubber
11. S Replace Main Board if necessary Once the defective part has been identified verify it again with the defective part whether the symptom could be duplicated 5 A PC Connection USB Serial not possible 1 2 1 Check whether Connection Settings in the MS ActiveSync is properly set 2 3 Check the external appearance of the connector on the unit whether it is physically damaged 4 S Check whether it connects with other cables or cradle customer s cable might be damaged 4 D Replace Main Board if necessary Once the defective part has been identified verify it again with the defective part whether the symptom could be duplicated 5 B Wireless Connection GSM GPRS BT WLAN not possible 1 Make sure the user has been contacting the Carrier for SIM Card validation and activation 2 Make sure the Wireless Connection Settings has been properly set 3 Make sure the SIM Card is properly inserted to the SIM compartment Make a life call or test it with the RF Test Station Antenna Test 4 Dismantle the Main Unit and check whether the Antenna is properly installed 5 Try with another Antenna CE EC 6 Try with another Main Board if necessary 7 Once the defective part has been identified verify it again with the defective part whether the symptom could be duplicated HIC confidential lt lt lt 2001 HTC Corporation All rights reserved TOTAL 84 75 PAGE
12. TEST PROGRAM cr 39 8 BATTERY TEST JUDGEMENT PROCEDURE rm R nana nennen nnns s sssi asil 40 8 1 CERTIFICATION m n 40 8 2 CURRENT CONSUMPTION 41 8 3 WHOLE UNIT CHARGE AND DISCHARGE 44 8 4 BATTERY PERFORMANCE ON UNIT WITH RUN DOWN PROGRAM nr 45 9 LCM INSPECTION CRITERIA naa 47 Fe EE ME 47 10 1 GSM FUNCTION TEST B 47 OTU BE EE a a a 47 EE 47 10 4 RF ANTENNA TEST SPEC aaunan n n n nan n n n n n n n un n n n n n n n n n nun n nun n n n n n n n 48 TS y 52 TENNESSEE 56 HTG confidential 2001 HTC Corporation All rights reserved TOTAL 84 4 PAGE NO 3 Engineering Mobility 1 1 i FIRMWARE OF OS RADIO UPGRADE SE 58 EE Wel E 58 11 2 UPLOAD FIRMWARE CODE FROM MASTER UNIT TO SD CARD m 64 1 1 3 USE PRE LOADED SD CARD TO RE FLASH UNIT DEED EENEG 68 12 CLASSIFICATION OF NON CONFIRMITY a 70 13 TROUBLE SHOOTING AND REPAIR ener 71 14 SPARE PART LIST R 77 14 1 UNIT SPARE PART LIST mmm nme 77 14 2 BOARD LEVEL SPARE PART LIST 79 TE EN T CO LLL 80 A CUSTOMER RETAILER MISJUDGMENT BEE EE EE EE EE EE EE acosan ada 80 B HOW TO CHECK BACKUP BATTERY 82 G How TO PERFORM WARM RESET AND COLD RESET AAA 82 D Remove MAIN BATTERY BEFORE TURN OFF UNIT nnne nennen nennen 82 HTC confidential 2001 HTC Corporation A
13. and replaceable Car adapter otylus Car Kit w car stereo mute function otereo wired headset with microphone Mono bluetooth headset with microphone Keyboard Cradle optional User manual quick start guide Sync S W CD Travel charger Regulatory Accessories HTC confidential OO 2001 HTC Corporation All rights reserved TOTAL 84 10 PAGE NO 9 Engineering Mobility 3 Labeling 3 1 Main unit Regulatory label on the rear housing of main unit TBD 3 2 Serial number description For S N SSYWWPPZZZZZ SS S TE CODE gt HT or TW Y Year Last Digital of the Year WW Week Code 01 54 PP Product Code TBD ZZZZZ Serial Number 00001 99999 Use Base 10 HIC confidential tte 2001 HTC Corporation All rights reserved TOTAL84 CONT ON 11 PAGE NO 10 Engineering Mobility 4 Servicing Tools This chapter provides information for the servicing tools for Prodigy Repair Level Definition Unit LO Accessory test and unit swap L1 Unit Test and ROM Re flash L2 Refurbishment and Module Swap L1 12 5 Repair connecter button MIC L2 List of Servicing Tools Mini USB DATA interface Check for mini USB I E 2 Earphone Headset For Audio test ER AC Adapter Transfer AC to DC for Unit WLAN AP For WiFi test Mini Memory Card with Diag For unit Diag test HTC design L 1 test program need be encoded by HTC 128MB mini SD memory card For
14. press power button then release soon the power will be off this status is so called sleep mode The criteria is as follows lt TBD Unit is turn off and no display HTC confidential ttn 2001 HTC Corporation All rights reserved TOTAL 84 45 PAGE NO 44 Engineering Mobility 8 3 Whole unit charge and discharge test 1 Whole unit charge test Plug in AC adapter to unit The charge light must be turn on If it is failed in charge test replace another good battery for double check 2 Whole unit discharge test Unplug AC adapter The charge light must be off but the LCD screen must still on display If it is failed in discharge test replace another good battery for double check 1 Sippeu pedira ean s UE e ue yi HTC confidential ttn 2001 HTC Corporation All rights reserved TOTAL 84 46 PAGE NO 45 Engineering Mobility 8 4 Battery Performance on unit with Run Down Program not confirm yet Fite Explorer 1 Wi We 1 26 s Copy Run Down software power My Documents Name T K Business detect and model txt to unit My HE Document or SD card 5 Personal emnlat 1 12 05 34B Make sure turn off all RF function BT VVLAN GSM setting already before executing Run dovvn test gt Execute power detect Edit Open E 43 BE Power Detect 1 6 gt There is no necessary to adjust
15. reserved TOTAL 84 34 PAGE NO 33 Engineering Mobility Following need to be assembly 1 2 3 4 Keyboard FPC cable Camera Speaker Speaker Assembly flash light module to back housing Assembly Vibrator to back housing 7 Assembly Back housing HTC confidential 2001 HTC Corporation All rights reserved TOTAL 84 CONT ON 35 PAGE NO 34 Engineering Mobility From bottom to top side while assembly Assembly Antenna cover two hooks must be paired first Push the Antenna cover from top side HIC confidential ttn 2001 HTC Corporation All rights reserved TOTAL84 CONT ON 36 PAGE NO 35 HATE Engineering Mobility Put the Battery into its place To reduce risk of fire or burns do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with specified batteries Recycle or dispose of used batteries properly ee Li ion Put back the battery cover Assembly is done Now The unit is ready for performing TEST The Unit Assembly is done and ready for further tests HTC confidential OO o A 2001 HTC Corporation All rights reserved TOTAL 84 CONT ON 37 PAGE NO 36 Engineering Mobility 5 3 Notification once Backup battery M B replacement lf you are authorized by HTC for board level component replacement and if you perform M B
16. reserved TOTAL 84 58 PAGE NO 57 Engineering Mobility Internet Explorer a 12 23 al Internet Explorer sf 12 23 http htcscm10 htc com tw sdo r e http htcscm10 htc com tw sdo r e gt Login HTC WLAN testing web page A Download Download the 1 02 MB file preludetoKatie vvma to the sil i Documents folder in Main Memory Please click me to dovvnload and run testing File Please tap the indication at center of screen to start download file gt lap Yes and start to download mp3 file HTC WLAN testing web Download file for 1Mbytes Internet Explorer sf 12 24 al Windows Media 42 12 24 69 ttp htcscm10 htc com tw sdo r MI Prelude to Katie s Song R Playing 1 gt After download finished please check testing File the playing status in windows media to ensure the function is normal File download Play in Windows media HTC confidential 2001 HTC Corporation All rights reserved TOTAL 84 59 PAGE NO 58 WW Engineering Mobility 11 Firmware of OS Radio Application upgrade 11 1 RUU Rom Upgrade Utility OS GSM AP upgrade is performed via RUU download from RMAIII or customer web service center is required to make the first master unit via RUU Rom Upgrade Utility RUU package is able to download from HTC RMAIII Website http ntcscm10 htc com tw rmaili or customer website with s
17. unit Re flash ROM code 1 HTC design Micro Unit current consumption test HTC design Power supply consumption H 9 Current Meter Mobile tester For RF test Special Made Plastic Stick Assembly amp Disassembling Wu special tools 12 Hand tools Assembly amp Disassembling 13 Label printer Print agency label if replacing M B 2 5 Lead free Soldering station Board level repair Air heater Board level repair 7 HIC confidential uses 2001 HTC Corporation All rights reserved TOTAL84 12 PAGE NO 11 Engineering Mobility 5 Disassembling and Assembling 5 1 Disassembling Tools needed of Assembling and Disassembling Prodigy From left to right in the picture 1 Lens Cleaning Tissue 2 Philip Screw Driver 0 3 Torex Screw Driver T5X40 4 Special Made Plastic Stick 5 Tweezers Remove the Stylus mini SD Card slot Filler and protection rubber of antenna connector Next Remove the battery cover by amp releasing lock switch HTC confidential ellos 2001 HTC Corporation All rights reserved TOTAL 84 13 PAGE NO 12 Engineering Mobility Remove battery cover AN warning To reduce risk of fire or burns do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with specified batteries Recycle or dispose of used batteries properly E Li ion Remove main battery fro
18. 0 28 Take out the mini SD card from PDA phone and mark it according to the Language you build for 11 3 Use Pre loaded mini SD card to Re flash Unit a Insert Pre loaded mini SD card to the unit Please pay attention not to format the mini SD card b Reset the unit and enter the boot loader mode by pressing Record button simultaneously and Reset the unit Display will show as below HTC confidential uses 2001 HTC Corporation All rights reserved TOTAL 84 70 PAGE NO 69 ma C Engineering Mobility c Follow the instruction on the unit by pressing Voice dial key Volume up to start flash Once it is Done the screen will be showing as below d Take out the mini SD card and RESET the device unit Now the upgrade procedure is Done Note Due to security issue It is not allowed to re flash different customer ID HTC confidential 2001 HTC Corporation All rights reserved TOTAL 84 71 PAGE NO 70 Engineering Mobility 12 Classification of Non Conformity Non Conformity Types Customer Retailer Mis iudgment A Main unit does not respond to Power Button 1 Power B Main unit does not respond to Battery Switch C Charge light is red when plug in AC adapter 2 Operational A Touch Panel does not respond to screen tab B Buttons do not respond 3 Display A Unusual vertical horizontal lines or partial display B Back Light does not turn O
19. 0 885 104 DCS 1800 Transmitter Test TX Phase RMS Error 0 512 104 TX Phase Peak Error 512 104 OI gt O 6 TX Frequency Error 0 912 104 7 TX Phase RMS Error 0 698 104 8 TX Phase Peak Error 0 698 104 0 12 TX Frequency Error 885 104 14 Check TX Power 700 104 885 104 O O OD O 15 Check TX Power HTC confidential ttn 2001 HTC Corporation All rights reserved TOTAL 84 51 PAGE NO 50 Engineering Mobility PCS 1900 Receiver Test 1 Fast Bit Error Rate 0 512 104 2 Fast Bit Error Rate 0 661 104 3 Fast Bit Error Rate 0 810 104 PCS 1900 Transmitter Test 4 TX Phase RMS Error 0 512 104 5 TX Phase Peak Error 0 512 104 6 TX Frequency Error 0 912 104 7 TX Phase RMS Error 0 661 104 8 TX Phase Peak Error 0 661 104 9 TX Frequency Error 0 660 104 10 TX Phase RMS Error 0 810 104 11 TX Phase Peak Error 0 810 104 12 TX Frequency Error 0 810 104 13 Check TX Power 0 512 104 14 Check TX Power 0 661 104 15 Check TX Power 0 810 104 HTC confidential iin 2001 HTC Corporation All rights reserved TOTAL 84 52 PAGE NO 51 Engineering Mobility GSM 850 Transmitter Test 1 Fast Bit Error Rate 7 128 104 2 ast Bit Error Rate 7 189 104 3 Past Bit Error Rate 7 251 104 GSM 850 Receiver Test 4 TX Phase RMS Error 7 128 104
20. 001 HTC Corporation All rights reserved TOTAL84 CONT ON 64 PAGE NO 63 Engineering Mobility j Once completed Display will show as below in PC and unit will be auto re boot Wizard ROM Update Utility 0 03 Congratulations Your ROM update is now complete Your Wizard is ready for use Follow the instructions on your host PC to re establish a partnership and synchronize your data using ActiveSync Click Finish to clase the utility HIC confidential ttn 2001 HTC Corporation All rights reserved TOTAL84 65 PAGE NO 64 Engineering Mobility 11 2 Upload ROM image from master unit to HTC encoded mini SD card System Requirement Windows 2000 above USB Cable or Cradle ActiveSync Version 4 0 above MTTY exe Master Unit with most updated Rom Code 128 MB encoded mini SD card Caution The unit must have at least 70 of battery capacity before starting the re flash process Charge the battery in advance if necessary Note For the master unit you could prepare it on these following ways Take one from Swap unit with most update Rom Code Build one first by connecting to HTC website http htcscm10 htc com tw rmaliil Customer website for OS Upgrade Download via RUU You Only need to do this ONCE there are New RUU released a Uncheck USB and COM port in Connection Settings in ActiveSync if you have installed the ActiveSync 4 0 above in your PC and make sure the USB port Is av
21. ED 3 Dismantle and Check whether the Speaker is properly installed Orientation 4 Make sure the connection point between MB and Speaker is free from contamination or dust 5 Replace Speaker if necessary 6 Replace Main Board if necessary 7 Once the defective part has been identified verify it again with the defective part whether the symptom could be duplicated 8 Replace Camera if camera function was defect at the same time 9 A No Recorded Sound or Distorted sound 1 Check Sound amp Notifications Settings in the unit for Sound Enabling 2 Make sure it s not MUTED 3 Dismantle and Check whether the Microphone is properly installed check or missing rubber 4 Replace Microphone if necessary 5 Replace Main Board if necessary 6 Once the defective part has been identified verify it again with the defective part whether the symptom could be duplicated 7 Replace Camera if camera function was defect at the same time 10 A Housing Cosmetic damage 1 Unless it is for Refurbishment all housing replacement due to cosmetic damage shall be subject to be charged 10 B Backup battery malfunction 1 Check backup battery status in unit 2 Charge the unit until backup battery to 100 3 Remove main battery for 30 second HTC confidential ttn 2001 HTC Corporation All rights reserved TOTAL 84 78 PAGE NO 77 Van Engineering Mobility 4 Asse
22. GE NO 61 UI Engineering Mobility f Click Update Wizard ROM Update Utility 0 03 Current information about your Wizard Model ID Image Version Language select from below Update Update the current RON version Click Cancel to quit g Click NEXT Wizard ROM Update Utility 0 03 Yerify that you want to update the ROM version From Model ID Image Version Language To Model ID Wizard Image Version 0 28 0 5 Language WWE Click Next to proceed Click Cancel to quit Back HIC confidential ttn 2001 HTC Corporation All rights reserved TOTAL 84 63 PAGE NO 62 Engineering Mobility h Click NEXT and wait until process completed Wizard ROM Update Utility 0 03 You are now ready to update your ROM image This operation takes approximately 10 minutes During the update process the following things occur The Wizard is prepared for the update process The progress bar is displayed on the hast PC and on the Wizard The completion screen is displayed on the host PC Click Next to proceed Click Cancel to quit NER 3 3 Se i Start to re flash unit TT TT TT Updating the ROM image on your Wizard Please do not remove the USB connection from the Wizard or launch any program during the update process Remember the operation will take about 10 minutes HIC confidential ttn 2
23. HTC specification and requirement 10 2 Hardware Requirement Mobile Tester Plane Antenna Test Jig Shielding Box RF golden sample RF cable 1 2 3 4 5 6 10 3 RF test connection follovving is a example of HTC RF test solution Connect tester ta Antenna Coupler Suhner RF cable Put Dut om Antenna Coupler Shield Box Acterna Universal Antenna Coupler HTC confidential ttn 2001 HTC Corporation All rights reserved TOTAL 84 CONT ON 49 PAGE NO 48 Engineering Mobility 10 4 RF Antenna specification ltem Test Name Tx level TCH 17 Download cell power Note 1 Camp DCS Band 0 512 5 BCH 600 2 BS Originate call 0 512 75 EGSMNDRECEMERTEST aaner sm 4 Fass zmon 8 30M 5 fese s m am EGSMSOTansmerTEST i O mm 44 T PmePektmr s S5 MEME EC s S85 46 mPwemEm 58 42 uu 10 xewer 8 42 40 0 8 uu 12 Di Pnase AMS 8 M4 am xPmePektmr ml a gt me s MM su 0 s S58 46 e ne Poner 0 42 am s 3M a HIC confidential ttn 2001 HTC Corporation All rights reserved TOTAL84 CONT ON 50 PAGE NO 49 Engineering Mobility DCS 1800 Receiver Test Fast Bit Error Rate 512 104 1 0 2 Past Bit Error Rate 0 6 104 98 3 Past Bit Error Rate
24. N OFF A SD Slot A SD Card cannot be used 5 Communication A PC Connection USB Serial not possible B Wireless Connection GSM WAP GPRS BT WLAN not possible C IrDA Connection not possible A Data retention related problem 6 Memory 7 Battery A Battery Pack does not Start B Battery Discharges Quickly even after fully charged C Battery Pack Does not Recharge 8 Sound A No sound from Speaker or Distorted sound 9 Recording A No recorded sound or distorted sound 0 Others A Housing Cosmetic damage HIC confidential 4 2001 HTC Corporation All rights reserved TOTAL 84 72 PAGE NO 71 Van Engineering Mobility B Backup battery malfunction 13 Troubleshooting amp Repair Before repairing please try to duplicate if the symptom exist or Customer mishandling 1 A Main Unit Does Not Respond to Power Button 1 B Main Unit Does Not Respond to Battery Switch 1 C Charge light is red when plug in AC adapter 1 Make sure the Battery is installed properly to activate the battery pack 2 Connect the AC Adapter maybe the battery pack is exhaust 3 Check the Battery lock is close properly 4 Try with another battery pack 5 Replace battery pack if necessary 1 2 3 4 S 6 Try to enter boot loader mode Perform Re flash OS if successfully 7 CMOS Camera is not assembled properly 8 Check all c
25. NENNEN Checksum Test HTC internal use only HIC confidential 2 else 2001 HTC Corporation All rights reserved TOTAL 84 40 PAGE NO 39 Engineering Mobility 7 2 Test Items Operation How to Enter Test Mode not final confirmed yet gt Insert mini SD card with Diagnostic program pre loaded sent by HTC into Min SD slot gt Power on the unit While press and hold the Capture button and Reset the unit with stylus release Reset button first about 1 second to enter test Mode You will find the screen showing as following 7 3 How to execute Diag test program Using navigation button Up or Down to select the test items Using navigation button Left or Right to change page Press Action to execute testing HTC confidential ttn 2001 HTC Corporation All rights reserved TOTAL 84 41 PAGE NO 40 Van Engineering Mobility 8 Main battery Test procedure 8 1 Certification flow Fail Unit current PASS consumption test Replace M B OK Fail Whole unit charge test a Fail Whole unit discharge test Fail Run down test v Battery is NG Battery is OK HTC confidential ttt 2001 HTC Corporation All rights reserved TOTAL 84 CONT ON 42 PAGE NO 41 Engineering Mobility 8 2 Current consumption measurement 1 Equipment requirement A Power Supply set at 4 V 1A B Micro Cur
26. PShotoo1 7 20 05 PShot002 7 20 05 OH hun YT aam TOTAL 84 57 PAGE NO 56 Engineering Mobility 10 6 WLAN Function Test Programs Y m Notes Pictures amp Pocket MSN Yideos E 2 PowerPoint Search gt Enable Wireless manager Terminal Voice Speed Servic Dial rao PUT mni 1 n UU Turn on WLAN i Y Zip Settings Click Wireless manager icon Turn on WLAN Start Pi YY d 1 22 GE DESCH Tuesday July 26 2005 i i Ba e Wednecdau nher ni 2 gt Choice AP device when multple networks EEZSS q Connectivity No unread messages detected Notas i No upcoming appointments Tap here to sign in to Pocket MSN Device unlocked gt Check the symbol of connection and power performance indicate to ensure the wireless is turn on as well Multiple Networks Detected Dismiss Check WLAN performance Vi 42 12 06 e ones Sen A Zen 6 nber 01 2004 Nattp htcscm10 htc com tw sdo r ES ty ActiveSync information TC RMA WLAN TESTING WEB PAGE ES Calendar leas DE Contacts gt ap Start gt Internet Explorer p Messaging Tha l Please click me to download and run testing File Phone File Explorer Enter vveb address Wireless Manager Programs http htescm10 htc com tw SDO Mec WLAN ASP Select Internet Explorer Enter web address HTC confidential ttn 2001 HTC Corporation All rights
27. The battery life depends on the devices being used in SD Card Slot and frequency of use of the Back light These functions consume a lot of energy Operating with front light ON or using high energy consumption devices such as SD Memory Card will drain out the battery pack faster Using AC adapter that is NOT supplied with the unit Charging the battery while operating the unit with heavy loadings could cause the temperature inside the unit to build up which could cause the unit stop charging At this moment the LED indicator will flash Yellow to notify user that the charging has been stopped Or the temperature is extremely low will also stop charging Since the extreme high or low temperature will cause the battery to discharge quickly it has been designed to cut battery charge below OC and above 35 40C to protect the battery pack If the unit could pass the test with Loop back Interface card the possibility of unit malfunction becomes low Then the following items could be the reason of problem such as location timing signal strength service provider s mixed up or problem with the mobile itself Or could be incompatibility issue 2001 HTC Corporation All rights reserved TOTAL 84 CONT ON 83 PAGE NO 82 Van Engineering Mobility Cannot use SD Cards which are not being pre formatted Memory Card SD card has been switched to Write Protect mode Card not inserted completely or bad contact between connector
28. ailable Connection Settings ES Connection disabled e Show status icon in taskbar Allow USB connections Allow connections to one of the following This computer is connected to Automatic hi I Open ActiveSync when my device connects Help OK Cancel HIC confidential ttn 2001 HTC Corporation All rights reserved TOTAL 84 CONT ON 66 PAGE NO 65 Engineering Mobility b Set the Unit into Boot loader Mode While Press amp Hold Recode button and Reset the units wait for the screen show on display not final confirmed yet mm mm H urxan iri a R HIZAHD DL qe ml F L H ibi TS ONLUS UC mm ag l b oun o pr b Br IN Us c Connect USB cable to unit and PC Execute MTTY exe and set into USB Port Here is an example actually display depend on MTTY exe version d mityl16 m mt MEC Application Dr HTC Open port setting Baud 115200 Cancel stop bits Ze 1 Bits fa D bits Flow control Local echo Ce NONE Ves C RISATS CS Na Kon Hoff HTC confidential ttn 2001 HTC Corporation All rights reserved TOTAL 84 CONT ON 67 PAGE NO 66 Engineering Mobility d Insert HTC encoded 128 MB mini SD card into mini SD slot 5 Multi Pori USB ITY Yerl 16 WAWCEUSBSHO01 115200 N 8 1 Z 2 File Edit View Auto Window Download Help DER HTC confidential ttn 2001 HTC Corporation All rights reserved TOTAL 84
29. ll be used any more Remove 4 screws Use plastic stick to unlock the hook There are 6 hooks at both side and 2 hooks at top and bottom side HTC confidential ttn 2001 HTC Corporation All rights reserved TOTAL 84 24 PAGE NO 23 Engineering Mobility Unlock another side Let FPC cable through the space of Housing case Separate housing and front Bezel Remove protect tapes from the Rigid Flex Board Remove 2 screws of top side HTC confidential ttt 2001 HTC Corporation All rights reserved TOTAL 84 25 PAGE NO 24 Engineering Mobility Remove 2 screws of bottom side Disconnect LCM FPC cable Disassembly Rigid Flex Board Disassembly LCM to front Bezel HTC confidential titi 2001 HTC Corporation All rights reserved TOTAL 84 26 PAGE NO 25 Engineering Mobility Disassembly Receiver Disassembly process is done The Unit Disassembly is done HTC confidential ttn 2001 HTC Corporation All rights reserved TOTAL 84 CONT ON 27 PAGE NO 26 Engineering Mobility 5 2 Assembling Make sure sponges and Mylar Gasket are stuck in the main board A Assembly 5 ways keypad to front Bezel Assembly LCM to front Bezel HIC confidential ttn 2001 HTC Corporation All rights reserved TOTAL 84 28 PAGE NO 27 Engineering Mobility HTC confidential 2001 HTC Corporation All rights
30. ll rights reserved TOTAL 84 CONT ON 5 PAGE NO 4 Van Engineering Mobility 1 Introduction This manual provides the technical information to support service activities of PDA phone Prodigy This document contains highly confidential information any or all of this document should not be revealed to any third party 2 Product Specifications 2 1 Product Configuration Standard Package ITEM CONTAINS 2 57 ss e 7 Travel charger User s Manual HIC confidential ttt 2001 HTC Corporation All rights reserved TOTAL84 CONT ON 6 PAGE NO 5 Engineering Mobility 2 2 Specifications of Prodigy soldering status Meet Lead free requirement Platform e Microsoft Windows Pocket PC phone edition PDA form factor integrated quad band GSM EDGE Bluetooth WiFi 1 3 2 mega pixel camera and sliding QWERTY keyboard Outside Dimensions 58mm W x 109mm H x 23 7mm T Weight Less than 160 g Main unit with battery pack Battery e Removable rechargeable Lithium Polymer battery 1250 mAH Battery Life WMA 12 hours WMV 8 hours Talk time 3 5 5 hrs Standby Time 150 200 hrs AC Adapter AC input 100 240 Vac 50 60 HZ DC output 5V 1A typical GPRS GSM Tri band Quad Band 850 900 1800 1900 MHz module Internal Antenna Audio codec AMR EFR FR HR Supplement services Call holding waiting forwarding CLI Call line Identity Display own n
31. m unit Use the plastic stick to Insert and gently twist into the gap between back housing and antenna cover Unlock the inside hook HTC confidential 2001 HTC Corporation All rights reserved TOTAL 84 CONT ON 14 PAGE NO 13 Engineering Mobility HTC confidential 2001 HTC Corporation All rights reserved There are 2 hook on the top side of Antenna cover Use 2 thumbs to push the bottom of antenna cover owes lake care of disassembling Antenna cover during the process it is easy to damage the hook of Antenna cover Antenna cover Is removed TOTAL 84 15 PAGE NO 14 Engineering Mobility Release 4 screws from back housing To insert plastic stick into the gap of top of back housing Unlock hook HTC confidential a 2001 HTC Corporation All rights reserved TOTAL 84 CONT ON 16 PAGE NO 15 Engineering Mobility There are 3 hooks at right side Another 3 hooks at left side HIC confidential ttn 2001 HTC Corporation All rights reserved TOTAL84 CONT ON 17 PAGE NO 16 Engineering Mobility HTC confidential 2001 HTC Corporation All rights reserved The back housing Is separated There are 2 parts on the back housing 1 Flash light Use Plastic stick to unlock hooks of flash light module Use tweezes to remove Vibrator TOTAL 84 CONT ON 18 PAGE NO 17 Engineering Mobility Following need to be assembled 1
32. mble main battery back to unit and lock up 5 Power on the unit The screen must display in main page Today page 14 Spare part list 14 1 Unit spare part list No final version yet HTC confidential ttn 2001 HTC Corporation All rights reserved TOTAL 84 79 PAGE NO 78 Engineering Mobility Item HTGP N Description E SI EE 6 1 AI SUNG 6 2 8 54H00134 00M Camera Module Assy LITEON LT9653FCL HT 143r 1 3 1 E ONIS osos oss o END HU 3 2 10 E Keypad APkey PRODIGY 0 T 11 71H01278 00M KeypadNawkeyPRODIGY 12 Sat coa fabric tape Wizard yy a 13 T2H00985 00M PRODIGY LI 14 72H01000 00M Holder Strap holder Keyboard PRODIGY 15 ER BZ Nylok TORK 1 6x3 for cover AB H 16 Screw FPHM1 4 0 3X1 6TP PSH 3 25 0 25 N 17 Gasket Conductive Cloth Shielding Mainboard Wizard 18 Gasket Conductive Sponge EDGE Wizard 19 Screw HAMA NAKA SHOUKIN RF board Ni TPB 20 HAMA NAKA SHOUKIN for cover C D Ni BL 21 772401065000 Gasket conducive fabric PRODIGY E 22 Pre Assy CAREER QWERTYKEY FPC 2Layers 50017 23 74H0049500M Bezel Pre Assy Display PRODIGY ET 24 1 74H00498 00M Housing Pre AssyDisplay Y 1 25 1 74H00499 00M Bezel Pre Assy Keyboard PRODIGY 1 26 T4H0050100M Housing Pre Assy Keyboard E 27 Ae 20 f4H00504 DON 29 eypad Pred NE EA 30 76H01030 00M Rubber microphone wizad OA 31 76H01037 00M Rubber
33. network status notification and charging status Two respective blue and green LEDs for for Bluetooth WiFi notification Notification by sound Message Vibration on the display CMOS Camera Main Camera manufacture option CMOS 1 3 mega Pixel with fixed lens Or CMOS 2 1 mega Pixel with macro lens Video flash light Preview Mirror Audio Build in Microphone Receiver Dual speaker on both sides Loud speaker for Hands free supported Full duplex WAV WMA AMR AAC MP3 codec 16 bits with 8KHz 11 KHz 22KHz 44 1 KHz sampling rate Bluetooth e Compliant with V1 2 e Class 2 transmit power e Supported profiles Generic Access profile serial Port profile Headset profile Object Push profile DUN profile Heads free profile Generic Object Exchange profile HID profile e Co exist with WiFi HIC confidential waana 2001 HTC Corporation All rights reserved TOTAL 84 CONT ON 9 PAGE NO 8 VV VV VV v WV Engineering Mobility WiFi IEEE 802 11b g compliant Internal WLAN Antenna 11 5 5 2 and 1 Mbps per channel auto fallback for extended range ELP mode Support 802 11i amp AES Security WPA authentication QoS 802 11 WME QoS 802 11e is preferred Fast AP to AP handover PTCRB R amp TTE EMC EMI CEM Safety FCC WiFi Certification Bluetooth Certifiaction Microsoft Windows Mobile version 5 0 logo Carrying Case AC adapter with mini USB plug oync Cable mini USB Battery rechargeable
34. ome easy step Make sure your master unit is fully charged before starting download Based on encoded mechanism for locking of CID and language service center is able to purchase some 128 MB encoded mini SD card from HTC for ROM image download purpose The following steps will lead you how to build your master unit via 1 RUU mechanism 2 New sample unit Also the procedure is able to create mini SD card for re flash purpose then for each repair unit you only need to do re flash via mini SD card You could decide how many mini SD cards you need for this purpose depend on your needed You can send PO to HIC for purchasing the encoded mini SD card material description is as follows 128 MB mini SD card for ROM image download level 1 Prodigy a Execute RUU here is an example actually file name and process depend on released RUU version E EI ERE BE WAO BAREA TED SEG BB Pe amp Bee Hu HALD Sy Diitse atter 022 320058 Wizard As Prod ig AR UTI LN HIC confidential ttn 2001 HTC Corporation All rights reserved TOTAL 84 60 PAGE NO 59 Engineering Mobility b Following display will show on screen 24 ROD InstallShield Wizard Welcome to the InstallShield Wizard for RUU The InstallShield Wizard TM will help install RUU on your computer To continue cick Next c Type Next ROU InstallShield Wizard Extracthag Files The contents of this package are being extrac
35. onnect with your device using Bluetooth Dio you want to add Test 270 to your device list Enter Passkey GA Enter a passkey to establish a secure connection with Test 270 File Explorer Ce Ty GX Lut Copy Rename Delete Send via E mail Beam File Set as Today Background SNB IMAGE 00001 FEE E PocketShot 7720 05 cl PShoto00 7 20 05 cl PShotoo1 7 20 05 55 PShot002 7 20 05 PShot003 7 20 05 Due nn Tren TOTAL 84 56 PAGE NO 55 Engineering Mobility gt In Host device the screen will appear UUT Test_519 gt Tap UUT Test_519 gt In UUT Test_519 The screen will appear message Do you want to accept Image 0001 gt Tap YES gt In UUT Test_519 it must successful get a file Image_00001 in the folder of My document HTC confidential 2001 HTC Corporation All rights reserved Beam Tu Lh ok A IMAGE OO001 jpg To beam select a device ei Pocket Pending el Test 519 Tap to send Owner TEST ZTU Mo unread messages Ma tasks 1 Mo upcoming appoaintmerits Tap here to sign in to Pocket MSN Device unlocked Receiving Data Do vou wank bo accept IMAGE 00001 jpg j File Explorer Tx Lh X My Documents Mame ly Business E My Midlets IG My Music Co My Pictures Co My Sounds l Personal l Templates TI UA Contents Lo IMAGE _ 00001 E Pocketshot T 20 05 F PShoto00 7 20 05 mi
36. onnections including LCD FPC to Main Board Try with another Main Board 9 Fuse blown 10 Customer abuse caused the power button fallen off 11 Both item 9 amp 10 MB replacement is necessary unless you are authorized to do board level repair 12 If Charge light is red when plug in AC adapter it means the main battery is not charge enough and can t power on You just need to continue charge unit the light become Amber 13 Once the defective part has been identified verify it again with the defective part whether the symptom could be duplicated 2 A Touch Panel Does Not Respond to Screen Tap 1 Dismantle the unit check the perimeter of Display between Front Bezel and Touch Panel surface for unusual foreign objects Clean it reassemble the unit and check the panel s function again 2 Check the connection of LCM FPC whether is properly connected 3 Try with another LCM 4 Try with another Main Board 5 Replace LCM if necessary 6 6 Replace Main Board if necessary HIC confidential ttn 2001 HTC Corporation All rights reserved TOTAL 84 73 PAGE NO 72 Van Engineering Mobility 7 Once the defective part has been identified verify it again with the defective part whether the symptom could be duplicated 2 B Buttons Do Not Respond 1 Dismantle the unit check the status of switches on the Main Board and the plastic parts of button of the Button not responding
37. ration All rights reserved TOTAL 84 CONT ON 39 PAGE NO 38 Engineering Mobility 7 Diagnostic Program 7 1 List of Test Items not final version yet 7 PeTet esoe 0 Run inTest Ali auto function test for option 1 2 4 8 rs SDRAM Test RAM Check Size MrierReadiGompaisontet Display Test Test the LOD display qualiy LED Test Testthemessage LED Back Light Test Back light ON with in different brightness level SDTes 150 card Write Read Write Protectiest Vibrator Test Test the function ofthe vibrator Button Test Test every most ofbutlon Touch panel Test Touch screen alignment test Suggest to testin WinCE Flash Light Test Flash ight at Video and Capture mode Query Test Allthe key of Queriy ba ooo Sidetest Check Side Key oo Int Rec amp Internal Microphone and Receiver test Receiver Ext Rec amp Play External headset Microphone and Speaker test Msystem Format Clean all PIM personal information manage storage CAUTION This item is applied for refurbishment case only If the unit is repaired and will send back to original customer It is unnecessary to perform Msystem format E Clear Talk ime Clear talk time recode in WINGE system information Diag 10 50 Copy Diag program to another encoded SD card Device info Gheck unitinformation Wate system SN HT rierd eech USB Te HTO ntemaluse only o ooo S RTesi HTO intermaluse only f
38. rent Meter support 0 5mA 1A at least 5312 Fixture requirement C Current series jig with black and red cable D Cable E Battery with extension cable 3 Connect cable D to positive polarity of power supply A and current meter B mM 4 Connect cable of fixture C to negative polarity of power supply A and current meter B HTC confidential ttn 2001 HTC Corporation All rights reserved TOTAL 84 43 PAGE NO 42 Engineering Mobility 5 Install battery fixture E to unit 528r konga D ll 6 Ready for testing Don t turn on power at the moment 7 Turn on power supply 4V 8 Turn on current meter 2A HTC confidential ttn 2001 HTC Corporation All rights reserved TOTAL 84 44 PAGE NO 43 Engineering Mobility ea ial 9 Press Power button to turn on the 2 Phone i unit d Ha Service n Turn on Flight mode Hide 10 n main page Check phone status Click Turn on flight mode start TUE Yp ME 12 02 11 Make sure all the RF function is 2 Wednesday Seprx 01 3004 Tap here to set owner information closed already 4 Io unread messages Mo tasks 8 Mo upcoming appointments 12 Turn off back light the current will be showing on current meter this status is so called idle mode The criteria is as follows lt TBD Unit is still turned on but no back light 13 After idle current checked
39. replacement must take care for following notice E Za JE v de Lay ae uo ECH Tv 3 AA uh a aa PEREA Golden cap replacement In case of back up battery defective and need to be replaced please be noticed to soldering requirement 1 Soldering Spec must be within TBD C TBD seconds 2 Never touch the two pin in short circuit release one by one Warranty Seal Security Label Be sure to apply new Warranty seal once the unit has been repaired before sending back to customer Stuck position TBD In case of MB replacement since the IMEI has to follow new MB IMEI repair site is required to re print Regulatory label to change IMEI no but Serial no must remain unchanged Label format TBD HTC confidential 2001 HTC Corporation All rights reserved TOTAL 84 CONT ON 38 PAGE NO 37 Van Engineering Mobility 6 Equipment of Problem Diagnostics 6 1 List of Test Jigs USB 10 in USBCamerGradle Frsyws R UefemROMImaw Speosi Pasto Tool orante 06000 bone Frwwdmmwny A Adapter Forge recargo green Earphone wih Hemmen Fonge 00 PO r notebook JiserCommeesonSyeonraRos 6 2 Hardware Requirement for PC Windows 2000 above e CPU Pentium 166MHz or above e Memory 64MB 128MB 6 3 Software Requirement e Microsoft Active Sync version 4 0 above e Diagnostic Program loaded on Mini SD card encoded by HTC HTC confidential ttn 2001 HTC Corpo
40. reserved Install 2 screws to fix top side of Rigid Flex Board Install 2 screws to fix bottom side of Rigid Flex Board Assembly LCM FPC cable Stick tape to protect LCM connector and bottom side of Rigid Flex Board TOTAL 84 CONT ON 29 PAGE NO 28 Engineering Mobility Assembly housing Make sure no gap HTC confidential ttt 2001 HTC Corporation All rights reserved TOTAL 84 30 PAGE NO 29 Engineering Mobility Assembly Qwerty keypad Stick FPC keyboard to metal support holder HTC confidential ttn 2001 HTC Corporation All rights reserved TOTAL 84 31 PAGE NO 30 Engineering Mobility Assembly keyboard Install 8 screws to fix keyboard Assembly the tray of keyboard HTC confidential ttt 2001 HTC Corporation All rights reserved TOTAL 84 32 PAGE NO 31 Engineering Mobility Shift the position as left picture Assembly Microphone rubber ee N Connect FPC cable HTC confidential ttt 2001 HTC Corporation All rights reserved TOTAL 84 CONT ON 33 PAGE NO 32 Engineering Mobility D aF TA 3 A at T 6 TTL idi SCC LA a e a qu Lj 1 la di e LI SEI Lj S ual m mex ER mi re a E anao 9 T suat a lhe amm 4 Take card the volume control switch while put 7 Ithe main board into the tray of keyboard HIC confidential 2 ellos eaaa 2001 HTC Corporation All rights
41. rporation All rights reserved TOTAL 84 84 PAGE NO 83 Engineering Mobility B How to check backup battery TBD C How to perform Warm reset and Cold reset not final confirmed yet po Warm reset Reset the unit by pressing reset button Cold reset Press and hold RF button Record button then Reset the unit Will see the screen as below IPL SPL v0 28 above then press Send Key to turn back manufacture default setting D To remove main battery it is requested that turn off the unit before removing main battery HTC confidential ttn 2001 HTC Corporation All rights reserved TOTAL 84 CONT ON F PAGE NO 84
42. ry discharges quickly even after fully charged 1 2 3 4 5 6 Make sure the Battery Pack takes fully charge with AC Adapter Check whether the condition of Battery Charging status is correct Dismantle the unit and check the appearance of Battery Pack Try with another Battery Pack or Replace Battery Pack if necessary Try with another Main Board or Replace Main Board if necessary NA 0 T Te Once the defective part has been identified verify it again with the defective part whether the symptom could be duplicated 7 C Battery Pack does not recharge 1 Make sure the Battery Pack takes fully charge with AC Adapter 2 Check whether the condition of Battery Charging status is correct Charge should be done in no more than 3 hours 3 4 5 Dismantle the unit and check the appearance of Battery Pack Try with another Battery Pack or Replace Battery Pack if necessary Try with another Main Board or Replace Main Board if necessary 6 kb Once the defective part has been identified verify it again with the defective part whether the symptom could be duplicated HTC confidential ttt 2001 HTC Corporation All rights reserved TOTAL 84 77 PAGE NO 76 Van Engineering Mobility 8 A No Sound from Speaker or Distorted sound 1 Check Sound amp Notifications Settings in the unit for Sound Enabling 2 Make sure it s not MUT
43. setting of power management the program will stop automatically after one hour and detecting status per 2 minutes My Documents IG Business IG My Music l Personal l Templates gt After one hour later the program will stop mmm 1 12 05 34B PowerCa 9 1 04 1 42K open the log file of PowerCap txt Please Sr 22 0K check battery remaining capacity Edit Open L E 3 HTC confidential ttn 2001 HTC Corporation All rights reserved TOTAL 84 47 PAGE NO 46 Engineering Mobility Check remaining percentage of battery at EEE 10 time 00 00 XX n 81 3 996 ale 3 991 B e 3 985 7950 3 985 The criteria is as follows 150 08 78 3 982 78 3 982 E o 52 08 77 3 977 gt TBD 96 50 77 3 077 76 3 972 75 3 072 74 3 967 74 3 967 09 73 3 957 Boo 3 962 Mew Edit Yiew Tools Tu The flow chart is as follows Charge battery to full during 4 hrs from 0 to 100 Execute Rundown test for 1 hour Check test result PowerCap txt Capacity gt TBD 07 No Battery is bad Battery is Good Replace main battery HTC confidential 2001 HTC Corporation All rights reserved TOTAL 84 48 PAGE NO 47 Engineering Mobility 9 LCM Inspection Criteria New part only TBD 10 RE Test 10 1 GSM function test For RF antenna test you need to set up your mobile tester Antenna coupler and Shielding box to meet
44. ted Please wait while the InstallShield Wizard extracts the files needed to install RUU on your computer This may take a few moments Extracting nk nbf m HTC confidential ttt 2001 HTC Corporation All rights reserved TOTAL 84 61 PAGE NO 60 ma C Engineering Mobility d The screen will show on display click NEXT Wizard ROM Update Utility 0 03 Welcome to the ROM Update Utility for the Wizard Caution Installing this update will delete all the information on your Wizard Review the readme for important information before continuing Iw This utility updates the ROM image on your Wizard During the update the ROM Update Utility will Allow you to update the ROM image on your Wizard Click Next to proceed Click Cancel to quit e Follow the instruction on PC and make sure Active Sync connection is established before go to NEXT Wizard ROM Update Utility 0 03 Follow the instructions below to prepare the Wizard for the update process 1 Connect the Wizard to the USB cable 2 Establish an ActiveSync connection with your Wizard 3 Disable the standby and hibernation modes on the host PC 4 Make sure Main Battery is larger than fifty per cent Please do not lanuch any program during the update process Click Next to proceed Click Cancel to quit wen ca HTC confidential ttn 2001 HTC Corporation All rights reserved TOTAL 84 62 PA
45. ttery Pack Replace Battery Pack if necessary 0 Replace Main Board if necessary 11 Once the defective part has been identified verify it again with the defective part whether the symptom could be duplicated 7 A Battery Pack does not start 1 Make sure the Battery lock is closed properly Data introduced by User might be lost when Battery has drained completely 2 Connect to the AC Adapter and see if it takes charge Also check AC Adapter condition HTC confidential 2001 HTC Corporation All rights reserved TOTAL 84 76 PAGE NO 75 Van Engineering Mobility 3 kb Ask users to back up their data to the PC or SD card when expect stop using the unit for long period of time for example more than one week Charge the Main Unit and check if data looses even the Battery pack is charged or at least The unit still can be powered on without AC Adapter 5 6 Check whether AC Adapter is functioning properly Check whether the condition of Battery Charging status is correct Dismantle the unit and check the appearance of Battery Pack 9 10 Once the defective part has been identified verify it again with the defective part whether the 8 Try with another Battery Pack or Replace Battery Pack if necessary Try with another Main Board or Replace Main Board if necessary 0 OL EA symptom could be duplicated 7 B Batte
46. umber Network selection Cell broadcast Multi party conference call Spool Icon Network lock HIC confidential ttt 2001 HTC Corporation All rights reserved TOTAL 84 7 PAGE NO 6 Engineering Mobility EDGE functionality EGPRS Class B e Multi slot Class 10 e PBCCH e incremental Redundancy e 1 8V 3V SIM Operation e SIM Application Tool Kit release 98 class 3 Over the Air OTA programming e FDN AND SDN e Security PIN 1 amp 2 control Memory ROM 128MB for program and users storage e RAM 64 MB DDR SDRAM SIM Processor Chipset TI OMAP 850 LCD Module 64k color TFT Transflective LCD with white LED back light 2 8 240 x 320 dots resolution Sensitive Touch Screen Interface e One Infrared port IrDA SIR 1 8V 3V SIM card e Mini SD card slot top 2 56 stereo audio jack e External antenna connector Keyboard Button Switch Five way navigation button Power button e Volume control button up amp down e 2phone button Send Yes amp End No 2 AP buttons message left IE right e 2 softkeys Camera shutter button Voice command Voice recorder button Reset Switch e HF button e Sliding QWERTY keyboard with 39 keys 2 soft keys HTC confidential ttn 2001 HTC Corporation All rights reserved TOTAL 84 CONT ON 8 PAGE NO 7 Engineering Mobility Notification One Bi color LED for GSM standby GSM message GSM

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